Best Western Plus Hotel West Akron Inn & Suites,  Copley

4.5/5  - basé sur 314 notations.
160 Montrose West Avenue, 44321-1372, Copley, United States - Ver el mapa
+1 330 670 0888 +1 330 668 2926

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  • Recepción 24 horas 24
    Recepción 24 horas 24
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Ubicado a escasos minutos del centro de Akron, el Best Western Plus® West Akron Inn & Suites constituye el espacio de alojamiento idóneo para huéspedes en viaje de negocios o de placer. Los huéspedes en viaje de placer podrán disfrutar de una fantástica ubicación junto a las principales atracciones de la zona, entre las que se incluyen el Salón Nacional de la Fama de los Inventores, el torneo de golf de la PGA®, las ceremonias del Salón de la Fama del Fútbol Profesional y el derby All American Soap Box. Entre el resto de atracciones destacan el Museo de Arte de Akron, la vía ferroviaria panorámica de Cuyahoga Valley y el Salón de la Fama y Museo del Rock and Roll. Los huéspedes en viaje de negocios podrán disfrutar de la proximidad de nuestro hotel a importantes sedes corporativas como B&W Power Generation Group, Goodyear® Tire & Rubber Company y RPM International. Para aquellos huéspedes que deseen visitar a estudiantes o profesores universitarios, la Universidad de Akron se encuentra a 15 minutos y la Universidad Estatal de Kent a 25 minutos de nuestro hotel. El Best Western Plus® West Akron Inn & Suites goza de una tranquila ubicación junto a la autopista 77, a escasa distancia a pie de una amplia oferta de restaurantes como el restaurante especializado en bistecs Wasabi Japanese Steakhouse, el restaurante mexicano Tres Potrillos, el restaurante de marisco Kingfish, el pub irlandés Hooley House, Outback Steakhouse, T. G. I. Friday's y Longhorn Steakhouse. Disfrute, además, de la amplia oferta de restaurantes y salones para cócteles de los alrededores del hotel. Comience su día de la mejor forma aprovechando nuestro desayuno caliente con café recién hecho. Damos la bienvenida a aquellos huéspedes cuyo único objetivo sea disfrutar deunas vacaciones de relax. Disfrute de nuestras modernas habitaciones recién renovadas o relájese en nuestra piscina cubierta climatizada o en la piscina de hidromasaje. Nuestras habitaciones ofrecen también acceso gratuito a Internet de alta velocidad Wi-Fi y con cableado. El Best Western Plus® West Akron continúa su programa de iniciativas medioambientales, lo que le ha granjeado la designación oro del programa GreenLeaders de Trip Advisor. Nuestro acogedor entorno le hará sentirse como en casa. No lo dude más y realice su reserva hoy mismo en el Best Western Plus® West Akron Inn & Suites. Cunas con tarifa adicional.

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Habitación 1

Opinión de nuestros clientes

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Basado en la opinión de 315 huéspedes
Certificate of Excellence
GreenLeader Gold

Muy bueno
Con amigos Con amigos 20
De negocios De negocios 80
En familia En familia 109
En pareja En pareja 77
En solitario En solitario 14
Calidad del sueño
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Best Western Plus West Akron Inn & Suites,Copley
  • 5
    « Passing through »

    Arrived late(10pm) but was met directly upon entering the lobby ! Welcoming, helpful staff and the hotel is well kept. Breakfast is a plus when traveling and this satisfied our appetites and being served early allowed us to get back on the road earlier in the day than anticipated. Enjoyed our brief visit.

    « Nice little place to stay! »

    We really liked this nice little hotel! Everyone was very friendly, the room was spacious and clean, the pool and hot tub were very enjoyable and it is centrally located to restaurants and shopping. Our visit was especially pleasant, because of Alisha & Lyndi. They prepared a wonderful breakfast, served everything with a smile, and got our day off to an awesome start. I cannot imagine two better people to have employed and representing my company. We will definitely stay again, when we are in the area.

    « Great »

    The room was very nice. I booked the king size room with a whirlpool. I didn't know how it worked so I called the front desk and I was guided through. This was an amazing room. The bed was very comfortable.

    « Good hotel »

    Stayed 2 times 3yrs apart to the day. Breakfast was good. Rooms good. Only one problem last time there when checking out told could not get copy of bill for 15 to 20 minutes they have to go inspect the room first. Never been told that before that is why they have your credit card info just in case something happens. They said will charge extra on damages but there where none. Would stay there again but guy at desk that said will charge extra on damages was not nice .

    « Worst staff ever »

    Worst staff ever. Connie was extremely rude and had an attitude from the beginning. Explaining how she worked overtime and had to pick people out. She says this hotel is independently owned and have a different policy from others. Called in 5 min before booking at third party site to make sure there are 2 queens room available since we have 2 adults and 2 kids for standard room and says yes. Booked and when arrived she says their policy charges $10 per person over 2. Assumed my kids were OVER 12 and policy says over not 12 and over. Argued over 10 minutes threathend to kick us out if we don't pay extra 10. Wanted to complain but says she is supervisor and wouldnt contact the owner after 930pm. I said I wished I could have recorded her rudeness and she says I'm not allowed to record her anyways. Smart remark and confrontational from the beginning. Avoid this place to save some unwanted stress. Will make formal complaint to Best Western as well.

    « Would stay again »

    Hotel was on a street with lots of restaurants which was convenient. (We do NOT recommend T.G.I. Friday's across the street) Lobby was clean & smells like the pool which I do not mind at all! Check in took a bit longer than I would've expected,(lots of typing in the computer by the woman checking us in but I suppose that's just their system). Our room was clean but not spotless. Bathroom had an unpleasant odor and there was a dorito behind the door going into the room. (I could see how easily this could happen since they keep the door open while cleaning). The rest of the room was very clean! My biggest complaint was the noise at 11:45pm coming from guests in the hallway. It was like they were in my room! Woke me out of a sound sleep and they continued to act up in the hall for 15 mins. Maybe if coming in after a certain hour the front desk should remind guests to be mindful of other guests. The doors also shut VERY loudly which can be bothersome during the night/early morning. Breakfast was great. Nice variety & staff was close by to keep it clean & stocked. Checkout was a breeze!

    « Very Clean, very comfortable. »

    We didn't arrive until after 10pm, so it was a rather quick stay. We stayed in room 409, which was right next to the elevator. But, we did not even hear the elevators so that was not a problem. The room was spotless as was the rest of the hotel. Very impressed with how clean it was. The bed was comfy...pillows were small but I slept great, so they must have been ok! The free breakfast was fine, coffee was hot, eggs were good and everyone seemed to enjoy it. We did not stop at any, but there were loads of restaurants in the area for dinner or lunch. So the location was good for that. East access to the highway, also. We would certainly stay here again. No complaints; no problems. We had a King bed, slept 2 people, for $111 including fees and taxes.

    « Good place to stay if you are a early riser! »

    This is a nice facility and enjoyed stay, however, breakfast should be to include all customers, not just early business travelers. We came down for breakfast at 9:15 and couldn't even get coffee! You may be missing out on the baby boomers that are retired and do not want to wake up at the crack of dawn!

    « Best Western »

    This Best Western was actually how it was on the internet. The rooms were freshly cleaned, very spacious, staff was very welcoming and hospitable. Centrally located near restaurant, grocery stores, shopping stores, and the highway.

    « Fantastic location »

    Easy to access, plenty of shopping, great variety of restaurants, great variety of good restaurants and chain restaurants within a few hundred yards and very easy to get back onto major routes for continuing your trip. The hotel itself is up high, giving a nice view of the dining and shopping in the area.

  • 5
    « Great place to stay! »

    We had a most pleasant stay from the moment of our arrival. Rachel was very helpful when the central reservation number was not. She and Connie at the morning desk were both delightful. Our 4th floor accommodations were very comfortable, clean, and spacious with everything we might want available. Everything worked well and was well maintained. The free breakfast provided the standard hot breakfast with many choices and was kept fresh and hot. Our thanks to all the personnel who made our stay so enjoyable!

    « The curse of 206 vs young and black »

    At first glance it appears to be a great place to stay, until you stay here. Only professional member of staff with high standards was Rachel. We only came here for pool and hot tub turned out to be worst decision ever. Our experience 2/14/18-2/24/18 on 2/19/18 we had notice card trouble on 2/20/18 cards were deactivated and we were charged $150 for having tobacco products in trash. Upon talking to Pooga we were told she had no control over situation. So we spoke with Connie who decided to charge us. Upon clearing up the misunderstanding she rescinded the charges. However because they were upset with our review they decided it was in their best interest to charge us and lock us out of room again. 100% tobacco free and 100% smoke free are two different things. The evidence they showed us was tobacco in trash, no burnt tobacco, or cigars which is what we smoke. Don't know any cigar you can smoke indoors and smell stays in one room. Not to mention we are not due to check out till Friday/ Saturday but was charged day one. I could go on about this stay so if you are young, African American, smoke, like privacy and professional staff this is not the place for you. Tub and sink drains still broken.

    « Kims BW stay »

    Hotel staff always so professional, and nice. This is my fave hotel and I make it a point to stat at this location whether it's for business or leisure. Overall I recommend this hotel to friends and family when they ask me for hotel suggestions.

    « The Best Best Western »

    Without a doubt the best Best Western I've ever stayed at. Friendly front desk staff, very clean room. WiFi was fast, plenty of channels on the TV. Breakfast was delicious. Will stay here again for sure.

    « Horrible »

    Elevator didn't work. Clerk checked the room to determine if I would get my deposit back ad if I was a child. VERY UNPROFESSIONAL! Felt like I was the only person there until the extreme noise as if they were moving furniture over my head!

    « Poor Experience »

    Hotel lobby was clean but it goes downhill from there. Elevator and 2nd floor smelled like marijuana strong, Bathtub in room did not drain, the toilet leaked every time you flushed, bathroom sink was broken in several spots, and the cinderblock ceilings was stained yellow. I went to complain and ask for another room and was unable to find anyone at the Front Desk. The next morning upon checking out I explained my complaints to the supervisor and was given an apology and nothing else. I'm not sure how other rooms are since I wasn't afforded the opportunity to switch rooms but I'm going to give it the benefit of doubt and give them at least a 3 star. Warning: do not stay in room 206

    « Horrible »

    Broken hot tub, broken closet door, broken sleep sofa, bed was like laying on plywood, the whole 2nd floor smelled like marijuana, staff was rude. Will not be back! However breakfast was very good. Don't want your money.

    « One of the better hotels in the area »

    The hotel had a clean and comfortable feel from the onset. The lobby area was well maintained and orderly. The lobby staff was polite and knowledgeable of the area. My room was clean, comfortable, and had a lot of room. There was also afridge, microwave, and coffee maker. For the cost of the room, the location, and the quality of the hotel, this has become my favorite hotel in the area. Great job by the Best Western brand.

    « Couldn't be better »

    I noticed several negative reviews and all I've got to say about them is that they must be living on a different planet or confused this BW with some other one. From check-in to check-out everything was A+++.

    « Nice for the price »

    Well worth giving a try. Rooms are nice and clean. Staff was very helpful and kind. Didn't get a chance to try it, but had a nice pool area. Located within walking distance to some very good restaurants.

  • 5
    « Excellent staff!! »

    I would like to thank manager Connie Sutton for efforts to make us feel comfortable & making sure we had everything we needed! For holding our room while I had to go find my lost wallet! For Alisha for finding us the best deal! Very nice room! Very nice facilities! Very nice people! Even as we were leaving, staff ran down to give me my charger I had forgotten in the room! I'll be returning every chance I get!

    « Not Bad »

    It wasn't the absolute greatest, but it met all of my expectations so I really have no complaints. The staff were friendly and helpful but scarce. The room was clean and comfortable. I would probably stay there again in the future.

    « a great business get away »

    awesome hotel with great staff and amenities. It was close to I-77 and downtown. I was especially pleased with the quality of the room and the amazing breakfast spread and had I arrived earlier I would have used the fitness center. I would definitely return here in the spring when the next conference is held.

    « Service service service »

    I stayed here with my sister in law because she needed neck surgery in Cleveland. She doesn't walk well and when we arrived Rachel met us with a smile. She was wonderful. She helped me get my sister in law situated and really went above and beyond. Clean place and really comfy beds. Great stay and I will go back for her follow up. Thank You so much Rachel.

    « Quality Hotel Stay! »

    The rooms are spacious and very modern. Everything you need for business travel. Centrally located between Akron and Cleveland which is great for my business. Will definitely stay again! Friendly service.

    « Good Hotel »

    This hotel was pretty clean and had very friendly staff. The Junior suite had tons of room in it but the bed was a little too firm. It said it was a pillowtop bed but there was no cushion to the bed. The location of the hotel is great! It is right off of the highway and there were several good restuarants around the hotel.

    « Good Location Great Price »

    This Best Western is a very good value. I was visiting family in the Barberton area and this was close enough to drive back and forth without taking time from my visit. Plenty of shopping and dining in the immediate vicinity. The rooms and hotel were very clean and the staff was attentive. I slept very well. There was no disturbance of outside noise and the room even had an option on the radio for relaxing sounds as you fall asleep. I would recommend this hotel.


    My stay at the Best Western Akron was very relaxing. The atmosphere was clean and quiet and the bed and pillows were so comfortable, it was very much more than I expected. The hotel is also located near plenty of restaurants so you can have plenty of dining options whether its breakfast or dinner you're seeking. I definitely enjoyed my stay and will stay here the next time I'm in Akron.

    « Very Enjoyable Stay! »

    We have stayed here before and we're very pleased with the facilities and the staff. The reasonable price on the Best Western site made this an easy decision! We enjoyed the pool but as seniors the hot tub makes the stay!

    « helpful staff and very clean »

    No complaints. Quiet and clean. Breakfast was very well-rounded selection. WIFI worked just fine. Cable has quite a few choices of channels. Gym and pool were very clean and well maintained. parking was well lighted and all parking spots were close to the entrance.

  • 5
    « Incredible reception »

    When we arrived we were greeted by one of the most genuinely friendly and helpful front desk staff members we have encountered. Printed off a map to a local restaurant we wanted to visit and was otherwise very friendly. The room was great--clean and in very good working order.

    « bathroom was a disaster »

    the room was very nice. however, the bathroom was an absolute disaster. it almost needed a gut job to fix the hole in the wall above the shower. the shower head was terrible, the tub faucet was loose. the water stood in the bathtub. the front desk lady came a few times to fix the problems, but she needs a plumber and a drywall person. the maid should have noticed the above, instead of a guest advising the staff.

    « Great hotel »

    I was very pleased for the quality and appearance of this hotel for the price. Great value! It appears to be a new hotel. Everywhere is clean and well kept. I will recommend this hotel to anyone that is going to Akron or nearby. The staff treated us very well. They were very professional and caring.

    « Great Room and location »

    Spacious room, very clean and comfortable. The location of hotel is easy access to I-77 with variety of restaurants on the same exit and one up the road a half of a mile. Their is a nice indoor pool and sauna, as well as a small fitness room. The breakfast is a great addition, serving a variety to make a complete breakfast. The only complaint is the orange juice was watery. Not a big deal with the rest of the breakfast satisfying.

    « Annual vacation trip to Akron, Ohio to visit family and friends. »

    This hotel is very quiet and in a good location with at least seven very nice restaurants and one bank within walking distance. Additionally, there is a superb emergency medical treatment facility about a quarter mile from the hotel that we had to use for my daughter for treatment when she became ill (which was not related to anything with the hotel). We had two very nice master bedrooms for our family which were beautifully decorated and very neat and very clean. Easy to get around the hotel and a very nice elevator to carry us up and down to the 4th floor. A very nice swimming pool that the grand kids enjoyed. The hotel staff was very nice, friendly and helpful. The hotel served a daily breakfast every day which all of us enjoyed. There was a large variety of fresh foods, juices, and hot beverages that were available. We've been coming to this Best Western for the last 10 years and have never been disappointed. The staff was very nice and helpful but we would especially recognize Alisha, Rachel, and Angelina for their help and service. Had a great time.

    « Great staff and room »

    i travel to Akron weekly and i have made this the only place i will stay. all of the staff is very polite and helpful Rachel at the front desk has given me really good suggestions on places to eat with good value. the rooms excellent and super clean

    « Dissappointed »

    Went here on business. Hotel itself was ok. Customer service and systems are in need of upgrade. It took me three trys to get in a room. Staff is short handed and they seem like they have been for a while. Customer services made me critical of hotel room and facility. Overall not terrible but would not return.

    « Not as aspect »

    The location of the hotel we stayed was good. Lots of restaurants were near by the hotel. But hotel was not good as I have aspected. We had to wait more then 20 minutes before check-in which I hated the most.

    « Best one night stay in years »

    Every item I needed or wanted was quickly addressed. I am happy with all aspects of this visit. The next lodging that I had was not Best Western and the difference is amazing. ie Coffee being available in the middle of the night when preparing for the presentations the next day is wonderful.

    « Blossom Festival Musician »

    I picked this hotel based on location and price. I felt it was a great deal for a holiday weekend for a semi-deluxe hotel. They turned the water off with no warning. Other than that, it was a great hotel. No one offered much of anything for me having to stand in the shower for 30 minutes waiting.

  • 5
    « Pleasent and clean »

    I was driving back from NJ to IL just need place to sleep one night with family As soon we have entered Alishah at front desk welcomed us with smile even though it was mid night she did great job check in fast and explained everything very well. Rooms are nice and clean Linen was spotless really up to standard very quiet and clean. Best place to stay I recommend this place, I will definitely stay again if I will be in area.

    « Line haul drive for yrc »

    The staff take very good care of me. They put fresh coffee out for me and store/retrieve my Ice packs. The rooms are ready for me when I get there for my 10 hour rest period. Very clean and quiet stay. Roxanne and Angela are very courteous and helpful.

    « loud/bright »

    The walls are paper thin, you can hear conversations in your room from the hallways laying in bed. the other room doors slam every time it closes. My room had a street lamp outside by the window and the curtains arent able to close to block out the light. good service and staff though.

    « Best Western Plus West Akron Inn & Suites »

    Only problem was the left turn to get onto the road for the motel -- a long line of traffic. Worked better to go one more light (west) and turn left there. Then take the first left (maybe a half-mile down) and it takes you where you want to be, much faster.

    « Goes out to employee Alisha »

    Best Western here is pretty great. Alisha was very helpful to us! We arrived late-ish and needing to do laundry and she was just super! Nice, friendly & cheerful! The hotel is marvelous looking too; the rooms are very attractive and I love having all the pillows! We are going to have a very pleasant night!

    « Decent hotel for the price »

    Staff was friendly and helpful but there could have been more attention to detail in the room. A lightbulb in the bathroom was burnt out upon our arrival and was not replaced during our 4 night stay. Picture frames in the room were dusty and someone had left a fishing lure hooked onto the valance that has gone unnoticed by housekeeping. The carpets appeared clean but were not vacuumed during our stay. Breakfast was as expected for the price but wish there would have been more fresh fruit than just apples each day!

    « Not dirty, just not maintained well. »

    It was an ok hotel. However, it's not exactly on par with the BW "Plus" moniker. The room had many flaws, but more so in the bathroom. A lot of visable repairs have been made and not exaclty done to make it look nice. The plug outlets were hanging out of the wall, far enough to you to notice they weren't attached. There was a great view, from the toilet, of the surprizing large amount of mildew and mold under the tub surrounds angles. Beer bottles on the wall outside in the parking lot. The tv remote had some kind of "chocolate" colored stain on it that i had to clean off. The plug outlets near the bed were too loose for my phone and laptop charger plugs to charge correctly. That said, the staff was friendly. The lobby was well maintained and the hot breakfast was pretty standard. The rooms were not dirty as apposed to less maintainted. I gave it 3 out of 5 because the standard Best Western I use in the Cincinnati/Mason area is a far better deal in this price range and well maintained.

    « Great place to stay! »

    Attentive staff, easy check in, nice room (got a king suite), yummy breakfast, restaurants/restaurant bars within walking distance. Would've liked to swim, soak in the hot tub, but didn't have time. We would stay here again!

    « Nice hotel with EXCEPTIONAL staff! »

    At the end of a recent 3 week drive across the country we had the opportunity to stay in a different hotel most every night. The Best Westerns were consistently very good the entire trip...the Akron hotel stood above most of the rest because of the welcoming, friendly staff at the front desk when we arrived. They went out of their way to print local maps for us and recommend the restaurant next door, Wasabi, for dinner. It was an easy walk and would have been worth an even longer walk! What could have been a very impersonal, generic stay was made personal and distinct.

    « Great experience »

    The Hotel had a great location - lots of restaurants and shopping - easy to get to and even easier to get back to my route. We'll be back. The manager and staff were fantastic. Our room was so nice we didn't bother going down for breakfast - we just wanted to enjoy the room(s)

  • 4
    « Very nice »

    I stayed here for a week for work. Everyone at the front desk was always very nice and friendly. Clean and quiet room. The second day my Kleenex box was empty, so I left it sit out on top of my sink so that housekeeping would refill. It took 2 days before someone did. The breakfast food was decent. The bananas were pretty brown, so I would check each morning thinking that they would put out some new ones... never did. But there are a ton of great restaurants very near by.

    « Honeymoon »

    Staff was so helpful gave us an upgrade for my daughter and her new husband to start off their honeymoon. Room was very clean and spacious. Great free breakfast. I recommend this hotel for extended stay or a weekend getaway. Pricing is very responsible.

    « Clean, modern, and very comfortable at a very reasonable price »

    The staff were very accommodating, which we appreciated immensely since we did not arrive until 3 am. Our room was amazingly clean and modern- the furniture, beds, and especially the bathroom! We were able to squeeze in some time in the pool and hot tub before checking out, which helped our road-weary backs, in preparation for the rest of the drive home to the Philadelphia area. Two thumbs up to this hotel!!!

    « Great value for modern hotel! »

    I stay at this hotel every time I am in the Akron area. The hotel is nicely updated and always clean. The staff at the front desk are always helpful and have great attitudes. It is within walking distance of many nice restaurants, which adds extra convenience.

    « Very pleased. »

    I was very pleased with my stay. Both the staff and accommodations were great.the rooms were clean and a nice size. I would recommend the best western to others, as well as stay there again myself. Overall

    « They really Care »

    We were celebrating our anniversary. We received a free upgrade to our room as an anniversary present. Breakfast was good My husband lost his ring and Brittany who was at the desk went out , found it.

    « Pretty Good Experience »

    Overall a good experience. Pretty quiet room, and I even had the room right next to the elevator. The bed was comfortable and and the room was clean. My only complaint is with Best Western in General, and how they actually charge you an incidentals fee when you check in, rather than just asking for card information in case of incidentals.

    « Reasonably priced and very nice and clean accommodations »

    A buddy and I stayed at this hotel after watching an University of Akron football game. it was just a short drive from UA. The hotel featured a nice swimming pool and jacuzzi, nice hot breakfast with waffles, pancakes, scrambled eggs, sausage, and lots more, and was well stocked. The room was clean and had a frog and microwave. The staff was very pleasant and helpful. The check in and out process was very quick. There was plenty of restaurants near the hotel. I would definitely stay again if I was in the area. The only complaint was the temperature of the lobby (very hot) but since it was in November some people may like that, not me.

    « Best Western »

    It's a good Best Western. Room was very clean, Front desk staff fairly engaged. Breakfast room is very small, and waffle machine wasn't up to temp and pancake dispenser was empty. We were rushing out the door though so we could get back home. Not a big issue. We didn't take housekeeping while we were there because we didn't really need anything. Plentiful parking, easy to get to of the access road. Housekeepers are very friendly and always said good morning. Good hotel for a business trip, the WiFi was strong. They have a pantry where you can get snacks and soda, but the vending machine is cheaper.

    « Bed Bugs!! »

    Stay away from room 405! The second night that my wife and I were there, we discovered bed bugs, or I should say that bed bugs discovered us. Management thought that we were crazy; they stated that their rooms are treated monthly for any pests.

  • 5
    « Outstanding hotel and value »

    We planned to stay here for a few nights and had to extend our stay twice. Connie was so helpful in doing so and working to get us the best rate. She was a delight to talk with each day and always had a cheerful greeting for us (as did all the staff). We were in a junior suite which was very clean, quiet, and comfortable. All of the staff were very polite and hard working. Our room was inspected daily after cleaning to be sure it was done right. Breakfast was fresh and tasty. We had occasion to witness a guest being told to vacate the premises because they were violating the no smoking policy (which is very clearly advertised). Kudos to the staff for enforcing the rules and keeping the hotel pleasant for all of us. I will absolutely return and also recommend this hotel to others.

    « horrible »

    just horrible! that pretty much sums it up in a nut shell. Bugs in the bed, dirty stained filled carpets, hair in the tub and around the bottom of the toilet. and this manager/owner, Pooja, HA! a joke. word of mouth is the best key to a business, and i will make sure everyone i know hears about this place. my company will never be back to this one hotel.


    We had a very bad experience here. On the second day there, I noticed marks on my arm, but did not think of a cause. The next day, the marks were much worse. So my husband took me to a nearby Urgent Care facility. There I was told by three people that the marks were caused by BED BUGS. We returned to the hotel where, of course, they denied the had BED BUGS. We immediately packed to go home. I had to leave behind 4 bed pillows, 4 novels, all travel literature, etc. I had to purchase a new nightgown and BED BUG spray. We lost two weeks of vacation. At home, I had to sanitize my clothes. I lost my swimsuit, and had shrunk underwear, etc. The owner called, and again denied the presence of BED BUGS, saying they sprayed every month. We requested a refund of the two nights stay when I got the BED BUG bites, but she refused and said we got them elsewhere. I don't know about you, but I wouldn't stay there again! Would you??

    « Surprisingly Amazing!!! »

    The rooms were modern and updated and well kept. Our kids had the best time using their indoor pool. The free breakfast included was great. Fresh eggs and bacon or sausage was brought out about every 15 minutes. The fresh waffles and pancakes were delish. The staff was accommodating and frankly just outstanding. In particular, Connie, one of the front desk staff made us feel like we were the royal family. I was very impressed with this chain and will come back again.


    My husband and I were in town from CA, watching our son Greg play for the Cleveland Indians Double A Western League Playoffs at Canal Park. And anyone who knows about playoffs- know they have a day by day play schedule. Due to that fact - we had to make room reservations a day or two at a time and that can be quite complicated. But not in this case- It was as simple as speaking with Ms. Connie. All of our concerns were put to rest. We were able to enjoy our son's games and not worry about where we would have to stay each night. And on our last night - we were left with 2 surprises. Ms Connie came out to Canal Park to watch our son play. And on returning from the game - a wonderful note was left by management along with some pictures taken at the game of our son. My husband and myself can truly say that this has been a family affair. We now have this Best Western as a member of our extended baseball family. ThanK You So Much.

    « very nice... very niccce »

    i had a pleasant stay, the staff was professional, and helpful. the only con i had to the stay was being wanted to be charged an additional 30 dollars to stay for an extra hour... aside from that great stay.

    « Pretty good place »

    This was my first time staying in Ohio and I usually pick Best Westerns. The hotel was nice and comfortable and the staff was nice. But I had a couple of complaints. The sink water tasted terrible and my toilet was acting up. But for the most part everything was good and I would stay here again.

    « Horrible! »

    Walked in to a hot and humid room, thermostat said 81 degrees. My wife opened the door of the cabinet where the fridge was located and it fell off in her hand. Bathroom was decently clean, still some dirt in the sink that washed out easily. Worse still, the bed was as hard as a rock. Literally. We were not going to be able to sleep on the bed. Talked to the front desk clerk, who was very nice, and she contacted the manager about a refund. Apparently it is not Best Western's policy to actually follow through on their service promise. The manager would not even give us a credit toward a different booking with their hotel. We will never be going back there, and will be telling everyone who will listen. I typically disregard reviews that are this harsh, but now I may think twice about reading them...

    « Great Customer Service and Clean room »

    We stayed overnight on our way to the Niagara Falls and we had a great experience. Only negative thing is that the carpet on the hallways and the elevators is a little bit old. We would stay here again!

    « The purple haired lady »

    We have stayed here before and it's always been convenient, clean and friendly. Connie the lady with the purple hair is always a delight. She is fast, efficient and always has a smile. She will help with restaurants etc.

  • 1
    « DO NOT STAY HERE!!!! »

    This hotel is by far the worst hotel I have ever experienced! The staff is downright cold and rude. To be treated that way is simply unacceptable. We were snapped at by the front desk lady in the morning after we got no sleep due to the people in the room next to us which no one did anything about.

    « nice place to stay in Akron »

    It was a nice hotel and would recommend this. Only, I had gift cards and certificates totaling $130 and some change. My bill was $124.46, meaning I had a balance that should have remained on my card. The desk attendant apparently charged for my stay, the amount that was on my certificates/card, instead of just the$124.46 balance. So the manager the next morning realized this error and corrected it. She should be mailing me a gift card with the $5 and some change balance that was ion the card. It's just a bit inconvenient to have to wait to get this card sent to me by mail, as the manager was not able to get me the gift card with a balance on it right away, as I had to be somewhere in Akron by 10:00am. Still, it was a nice hotel.

    « Vacation trip »

    Vacation trip Detroit, Cleveland, Akron stayed at Best Westerns three nights good experience no problems during any of our stays good breakfasts lots of variety everyone took good care of us We would go to Best Westerns in the future have used Best Westerns in the past for business and pleasure

    « Very Nice Property »

    Easy to get to, very good restaurants in area, safe neighborhood. The property is well maintained and clean. Very nice indoor pool. The continental breakfast was good. All of the staff was professional, friendly, and helpful. The room, a king suite, was spacious, well decorated, clean, and quiet. Given a free upgrade for no apparent reason. I would definitely stay again, & will check out other BW+ when booking again.

    « Akron Rubber Ducks vs Bowie Baysox »

    We were in town to attend Akron Rubber Ducks games for 4 days. The hotel could not have been any more accommodating! Hotel has everything you need. Convenient location. Outstanding staff. Updated and clean rooms. HIGHLY RECOMMEND! We'll definitely stay there again! Great stay for a reasonable price.

    « A Comfortable place to stay »

    Best Western Plus West Akron Inn & Suites, Akron, OH is a nice hotel with desirable amenities such as comfortable beds, a decent size bathroom, a fridge and microwave in the room, a pool and exercise room, wifi, and breakfast. The staff were all friendly and helpful.

    « Comfortable and convenient! »

    The amenities were so appreciated. Had great choices for breakfast, a pool and fitness equipment were accessible, room was comfortable. The only downside was the possibly musty odor noted when walking in the room, and not being quite sure if the temperature in the room was actually under our control when in the room. Otherwise, the hotel staff were always friendly and more than willing to help. Would recommend for a short stay.

    « Great Location, Friendly Staff »

    We stay at Exit 137 every year on our annual family trek from Virginia to Wisconsin and have stayed at multiple properties. We've zeroed in on this property as the best balance of price and quality. The pool delights the kids, the rooms are large and clean, and the people are friendly. The downside is the "free" breakfast. Uninspired.

    « It's better than you think »

    I'm always suspicious of people who give Best Westerns 5 stars. C'mon people. It's kind of a weakness of TripAdvisor that you can't rate hotels within a category. Within the category of budget hotels it's fantastic. We stayed here on business because of the convention soaking up all Cleveland hotels. Couple highlights: 1) Staff was fantastic. Nice, genuine, helpful. I wish they staffed the W's in Manhattan. 2) Rooms seemed new and were comfortable.Remote had sleep timer. There was plugs where you needed them. 3) It's near several places to eat. Probably 4-5 better end chain places. I've changed my impressions of Best Westerns. Nicely done.

    « Titles 5 stars »

    During my recent stay at The Best Western Plus with some friends, I was pleasantly surprised with the renovations. The front desk lady, Brittany, was very patient and helpful throughout the checkin process and even helping find somewhere good to eat. I will definitely recommend it to anyone traveling through the area!

  • 5
    « Good short visit »

    Basically stayed here 6 hours. King size bed was wonderful, check in was fast with a smile on 7.11.16 1215am. Breakfast waffles, Bacon were good. Omelets ok. U can buy water, juice, Frappuccino cold starbucks bottles, candy, chips, ravioli, etc at check in.

    « Best Western Plus »

    My fiance and I were in town for one night for a concert. We booked our one night stay through and requested the king suite, which has 1 king bed and a jacuzzi tub. When we arrived at the location, however, there was no record of our reservation. They couldn't figure out why it wasn't showing up, but they told us to cancel our reservation with booking, and they would have a room for us. I was a little irritated after waiting for more than 15 minutes to speak with a representative from booking, but after finally getting our booking canceled I was ready to settle for a standard room just to have somewhere to stay. But then, Kellie (the clerk at the front desk who was very kind, respectful, and helpful the whole time) told us that, not only would they honor the discounted price we were going to pay, but they would also upgrade our room. We wound up staying in the penthouse suite, which was amazing. There was an entirely separate living area and the biggest jacuzzi tub that I've ever seen! We were only there for one night, but I really wish I could have stayed longer. The continental breakfast was delicious, as well. We certainly enjoyed our stay and will definitely choose to stay there again if we ever come back to the area.

    « Inexpensive hotel, excellent staff, nice room »

    Kellie (front desk staff) really made our stay so enjoyable. She was so patient and kind with our 4 year old grandson. So pleasant. The room was nice, clean and comfortable. We stayed for 3 nights as we were visiting family. The breakfast was good and fresh. We will definitely stay again.

    « Wedding night »

    Went in to check in and they asked us if we had just gotten married that day... Couldn't figure out how they found that out? Lol but then they proceeded to tell us that because of that they were gonna upgrade us to the pent house at no additional charge to us! Very nice room! Clean! Breakfast was good! Staff very friendly! Would definitely recommend this motel even if you don't stay in the pent house!

    « Akron »

    The price of this Best Western is lower than most Best Westerns and was the primary reason for selecting this motel. Staff was extremely helpful with directions to motel and where to eat supper. I will stay here again, Good value.

    « Great Location »

    I'm in the area a few days a week for work. I've been looking for a new place to stay with restaurants near by. This place offers just that. Many of which are with in walking distance. Everything is newly renovated and has a comfortable feel. The staff was very accommodating especially Pooja at the front desk. She was sweet and informative of the local amenities. Not to mention very easy on the eyes. :) I would recommend staying here and think I have found my new stay in town!

    « Sales Calls! »

    I recently stayed at a neighboring hotel and everything was pretty archaic, while the beds were nice, the décor was tired. This hotel is warm and well decorated, and the guests around me seem genuinely happy! The front desk gentleman Christian is so refreshing and pleasant, he takes his time to accommodate guests and cracks funny jokes from time to time. I really appreciate the way this place feels like a second home - especially important to me because I travel so much for work. This place is definitely one of my favorite stops. Come check it out!

    « Great!!! »

    Christian the manager is the best!, great customer service always with a smile Plush rooms great door service and conveniently next door to wasabi Japanese steakhouse. Highly recommend great place!!!!!

    « Terry »

    Excellent hotel for the money clean large room friendly staff. Great location many restaurants very close by. I will stay their again on any trip to the Akron area. Bed was extremely comfortable had a great nights sleep. Check in and check out went very smooth.

    « Tesla Charger »

    My wife and I spent night of May 15 at your hotel and wanted to let you know a bit of our experience. Connie was a great help by providing information about charging my Tesla. Connie is one great employee. She does it all, knowledgeable, works the front desk, sets up and tears down the breakfast area and all with a smile on her face! We had a great time and would highly recommend your hotel.

  • 5
    « Ohio Vacation »

    Plain and Simple ....the customer service was excellent, Kellie was so very helpful , the hotel was extremely clean and quite can't ask for more than that, I will definitely stay here when I return and I would highly recommend this hotel to anyone. Thank you !!

    « A Great Night Sleep »

    This is a Beautiful Hotel located near many dining options as well as LeBron James's mansion! Check in was quick and simple. Rooms were spacious and well decorated. It was nice having a Jacuzzi in the room so I could wind down and watch my evening news after a long day at work. Great breakfast and a large well maintained swimming pool that I used almost everyday that I was there. I left my pillow behind when I checked out and within an hour, I received a call from the hotel notifying me of the pillow. Thank god I was still in town to have a chance to go back and grab my pillow! I will be back in July!

    « Tesla chargers »

    They were so nice here! I was driving through and needed to charge my car, so I used their tesla charger in the back. They invited me in to rest during my time there. Everything was very clean. Nice that the hotel was off "the main drag". I would recommend this business for travelers

    « An Avergage Hotel »

    Although the hotel is in a quiet neighborhood, we were a bit disappointed by the decor, cleanliness and facilities. The carpet, for instance, was dirty and smelly. When we arrived around 3 PM, there was nobody at the front desk! The washbasin in the bathroom wouldn't drain! When we called the front desk, the desk clerk came to the room and pointed out the drainer needed to be pulled out by hand even though the sink had dirty water filled in! Breakfast was just so so, not like in other Best Western hotels that we have experienced. WiFi was awfully slow. Overall, we did not expect the quality for the money we paid to be low.

    « My stayThe staff was very friendly and went out of the way to make me feel welcome. Top rate staff and facility. You cou »

    The staff was very friendly and went out of the way to make me feel welcome. Top rate staff and facility. You couldn't ask for a better place to stay. I highly recommend this place for your travel needs.

    « Clean and Friendly »

    A nice clean and friendly stay in route to visit family. Has a nice indoor pool and hot tub to relax in. Also, very close to a variety of restaurants, so you do not need to drive to find food. This is handy after spending half the day in a car not to have to get back into one.

    « Always feel at home! »

    The staff are exceptional and very welcoming. We are always greeted upon our arrival and made to feel like family. The rooms are comfortable and spacious. There is a nice exercise room and pool with a hot tub. The breakfast offers a large variety of food to accommodate a variety of diets. I highly recommend Best Western Plus in Fairlawn. Everything that we need is provided at this hotel.

    « great »

    Great thanks, the people are very friendly and go out of their way to makey ou feel at home and extremely helpful with just about anything that you can ask for. Not sleeping well was because of my bad back but I will definitely come back. The friendliest of the staff makes it worth your while. Thanks again.

    « great place »

    location was great, breakfast was good. The front desk clerk was amazing. Connie was wonderful always smiling and asking if she could help us with anything. Great pool and hot tub. The room was big and had a great king size bed and wonderful shower.

    « New »

    I stayed at this hotel on business for just one night, but I was pleasantly surprised! Everything at this location is new and updated. The bathrooms are very nice and the beds are luxurious and comfortable. Everything was clean and the staff was helpful! The workout facility was just the right size and I was the only one using it!

  • 5
    « Excellent Service at Front Desk »

    We experienced excellent service in the 3 locations on our travel back from Louisiana to Ontario, Canada and there were two Best Western in our 3-day route. The staff of both Best Western locations were the best accommodating group we have received in many years. The front desk and breakfast staff made it seem like a truly high-end property.

    « a good stay »

    the motel is in a good location on the hill ,you have plenty restaurants place with in walking distance for those you are tried driving. when checking in you are greeted with friendly face and a smile .the suites have plenty of room ,plenty of closet space, it comes with a couches ,small fridge and microwaves in rooms , the rooms are for business and pleasure ,they have greet breakfast ,the pool and the hot tub was real clean and nice .the staff has been very help and friendly .if you need something they will take the time to help fine it .the house keeper take time to rooms extra clean and comfortable .my over all stay has ben great and I will all was stay here when in the area

    « Nice hotel, great staff. »

    The room was very comfortable, and we liked the tasteful, upscale appointments and furnishings. The staff, especially the Manager, Poojah, were extremely friendly and helpful. We would definitely stay here again.

    « Everything you will need at a very reasonable price »

    Good location up on the hill next to the interstate.....can be a challenge to get the exits onto Route 18....lots of traffic during the day...plenty of restaurants on the hill as well, including a BK...smaller property, rooms and common areas recently updated.....rooms have a fridge and microwave in them (perfect)...furnished nicely for business or pleasure....plenty of room, closet space, hang out area...there are suites with couches as well....breakfast was typical of the free hotel breakfast....but free=A-OK with was very good (better than many)....pool and hot tub looked clean and nice...plenty of towels.....staff (Drew,Ram,Connie) were all very nice and very can tell they really care...thanks!!! Overall, for the money, a solid choice.....especially with discounts through the travel websites....

    « my arrival and stay »

    upon arriving at the hotel, i had to make many phone calls to find the hotel. i was very please with the front desk assistant ms. Connie. she was very patient with me and my many phone calls as well as after arriving in getting us checked and settled in. we overed worked her and she did it with a smile and with enjoyment. i appreciated that being once a front desk assistant myself knowing how annoying the guest can be at times and we were that. she gave us great service. because of her i will return to this best western again when and if i visit Akron Ohio again.

    « Nice budget hotel »

    Stayed over for 1 night and was very pleased with this hotel. They were working on the pool but that didn't bother us since it was a 1 night stay. Rooms were clean and the bed was comfy. The breakfast was typical but I never expect too much for a free breakfast. Very good access to 77 and fairly close to restaurants which was nice.

    « Great hotel. »

    We just stay one night but guys...I'm telling you the hotel is brand new...the room was new, so clean and pleasant, the front desk were so nice and the price was very good too. definitely when I'll be in this area again it's going to be my first choice.

    « Best Hotel Employees Ever »

    The people who work here are the friendliest people I have ever seen at a hotel. They made you feel at home which made our stay even more enjoyable. The hotel itself was very clean. It was our first time at a Best Western. I will look for them in others areas that we may travel.

    « Nice Stay with Grand Daughters »

    Stayed at Best Western after attending a basketball game at Mt. Union College in Alliance, OH. About an hour from the college. The motel is down the road from several dining choices. An easy off and on the Interstate if you immediately get in the left lane on Rt 18 to make the turn onto Montrose West Ave. The room was comfortable with good beds.The shower had adequate pressure. The hot tub and pool area were nice after a long day on the road and sitting two hours at the ballgame. The pool really needs to be repainted and an additional cleaning before the evening guests would be appreciated. The girls had a great time in the pool. The breakfast area was well maintained and attended by the morning desk clerk. She did an excellent job keeping the food fresh and the area cleaned up between guests. Breakfast included both pancakes and waffles with eggs and sausage.The previous Best Western breakfast experience was a disaster so this was a great improvement. We have made this trip three years in a row with this motel being the best of the three places we stayed. If we go back again next year we will stay at this Best Western.

    « Awesome place in Akron »

    We stayed at the Best Western Akron West actually in Fairlawn Ohio. It is a quality place. Very clean, attentive, personable, and helpful staff. It was very quiet (and we were across from the elevator and didn't hear it). The lobby was very clean and inviting and the breakfast area was nice as well. The best thing about this hotel was the price for the quality of the room and service. This truly is a "BEST" Western...and has to be one of their finest in the area. We'll stay there again when we travel to Akron.

  • 5
    « Great Date Night »

    This hotel was clean, not crowded, and had a very friendly staff! Connie at the front desk is the best! The penthouse suite was very nice. The jacuzzi was great, and they have clean remotes which is much more sanitary. Breakfast was good. Highly recommended!!

    « Clean with friendly service »

    Our room was modern and clean. The staff was friendly and helpful, particularly Drew. The hotel was conveniently located near lots of shopping opportunities and our family. It is perched up on a hill overlooking the city which provided, although not an inspiring view, a pretty and interesting one.

    « A wonderful stay from start to finish! »

    My wife and I really enjoyed our stay here for our anniversary, especially with the warm, friendly welcome we received at check-in from Ms. Pooja Desai. Throughout our stay, the staff were so helpful and kind, and the facilities were quite nice. Also liked being so close to a plethora of restaurants. Highly recommended!

    « Great Experience »

    I booked this room based almost entirely on other reviews, which can be a little "ify". I am not a fan of the Best Western brand, but this hotel did not disappoint. We arrived very late at night. The night clerk was extremely pleasant and very helpful. Our room was very clean and comfortable. I gave this one a "very good" rating rather than excellent only because our bed was extremely firm, almost like sleeping on cardboard. Other than the bed, the room was a great size for a 2 night stay, clean and fresh. We were given a wheel chair accessible room, so there was no bath tub available and only a shower. The shower had some mildew signs around the seams but generally, everything else was very clean. Certainly worth the stay and a reasonable price!

    « Friendly Staff, Nice Hotel! »

    I was able to use my Best Western Rewards points to stay in this lovely location. I needed overnight accommodations nearby relatives and this spot exceeded my expectations! The room was lovely, nicely furnished, super clean with deluxe linens and towels. I would recommend this location to anyone needing a room for a night or a week.

    « Family trip »

    Rooms were clean and comfortable. The décor was a little dark, but the rooms and amenities were good. The hotel was situated near nice restaurants and shopping. The staff was also very pleasant and they were eager to help.

    « Friendly Service, Nice Hotel »

    Connie and Drew at the front desk were very friendly, courteous, and personable. The hotel is clean, with some basic amenities. The hotel has a small heated pool, which my kids enjoyed, but it's in need of some attention. The floor in the pool looks like it's in need of some paint. Overall I would recommend the hotel, if you are looking for a reasonably priced and clean hotel, with average amenities. Free wi-fi, free breakfast, fitness center, and heated pool. The hotel was conveniently located to nearby restaurants and shopping.

    « Clean and convenient »

    This hotel was just minutes away from everything we wanted to visit on our trip - the Akron Zoo, the Cuyahoga National Park and the North Akron Train stop for the Cuyahoga Valley Scenic Railway. The hotel front desk staff was very friendly. They had your standard hotel breakfast complimentary. There was a pool with a hot tub, but I feel like it could have been a little bit cleaner. Our hotel room and bathroom was clean and tidy. We stayed two nights and housekeeping provided fresh towels, took out the trash, and made the beds. There are a TON of restaurants close by to this hotel as well. Overall, a nice place to stay.

    « stop over »

    We stade here on our way home from Nashville to Montreal. Reserved room on line. Booking was fast and easy .We reserved two rooms one for my wife and me the other for her parents. We very happy with the service at front desk cheerful polite and helpful service. The rooms were great large clean and quiet. The bed was super comfortable .I would recommend this hotel to everyone.

    « Ohio Trip »

    Excellent experience. Great hotel for the money. Friendly and accomodating staff, clean and comfortable rooms, pool and hot tub were clean and functional, breakfast was fresh and a nice variety. All around great stay!

  • 5
    « very nice »

    This hotel was very nice, and clean, with wonderful staff!!!! Our son loved staying there, the pool was very nice, and the breakfast was average. I was very pleased with the staff and everyone staying there on their niceness, especially with our 5 year old boy.

    « Good Service »

    quiet location, very good breakfast, clean comfortable king size bed, friendly front desk, clean and inviting hot tub and pool. lots of parking with easy access to front door, felt very safe, easy walking to may restaurents. access to highway 2 miles away for fast travel.

    « Everytime we visit, it's a great experience »

    Lovely hotel staff - very personable! Hotel rooms are clean, we usually stay on the second or third floor and there is no smell or stains on our bedding. I would love to try the honeymoon suite sometime, maybe next time! The hotel staff is very knowledgeable about the restaurants around and the roads going into the major cities.

    « Friendly, cozy, convienent! »

    Great stay, easy access to major hwys. Front desk staff was FANTASTIC, very, very nice! Breakfast was included in price, good enough to get your morning going. Waffles, pancakes, cereals, muffins, toast, bagels, juices and of course good COFFEE!! (Their eggs and sausage werent great). Used the jacuzzi and pool, had it all to ourselves, clean area with plenty of tables and chairs. Plenty of FREE parking with lots of restaurants located within walking distance. (Shout out to Connie, thanks for your hospitality!)


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·Desde Canton o el aeropuerto CAK: tome la carretera interestatal 77 norte hasta la salida 137 B para Medina Road / Ohio-18. Incorpórese a Medina Road, en dirección Medina. En el primer semáforo, gire a la izquierda. Gire a la izquierda en la esquina donde se encuentra PNC Bank. Tras girar a la izquierda en Montrose West Avenue, verá el Best Western Plus® West Akron Inn & Suites a mano derecha. ·Desde Cleveland o el aeropuerto CLE: tome la carretera interestatal 77 sur hasta la salida 137 B para Medina Road / Ohio-18. En la señal de Stop, gire a la derecha para incorporarse a Medina Road en dirección Medina. En el primer semáforo, gire a la izquierda. Gire a la izquierda en la esquina donde ...

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