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Best Western Hotel RiverTree Inn, Clarkston

4.0/5  - basé sur 320 notations.
1257 Bridge Street, 99403-2242, Clarkston, United States - Ver el mapa

Escoja este acogedor hotel de Clarkston y disfrute de una gran variedad de servicios y actividades de interés, entre las que se incluyen la ruta Lewis and Clark o actividades de pesca. Clarkston es una ciudad muy conocida por sus revitalizantes actividades de recreo, su rica historia, sus impresionantes zonas de pesca de trucha arco iris y esturión, su floreciente comunidad artística y sus asequibles atracciones y el Best Western® RiverTree Inn le permitirá disfrutar de una fantástica ubicación junto a todos estos lugares. Este hotel de Clarkston está situado a poca distancia a pie de las fantásticas atracciones familiares y de magníficos restaurantes. Gracias a la proximidad al río Snake y Hells Canyon, nuestro hotel se encuentra a poca distancia de magníficos lugares para practicar la pesca, ciclismo o paseos en barco. Además, esta localidad es la sede de la NAIA® World Series, por lo que los entusiastas del deporte podrán disfrutar al máximo de su visita a la zona. Los aficionados a la historia podrán recorrer la ruta Lewis and Clark, situada a poca distancia a pie de este hotel de Clarkston. Los huéspedes en viaje de negocios estarán situados a poca distancia de las principales empresas de la zona, entre las que se incluyen Potlatch® Paper Mill, Clear Water Paper® Products, ATK Manufacturing y el colegio universitario estatal Lewis & Clark. Los viajeros de negocios también podrán hacer negocios durante un recorrido de golf en los campos de Bryden Canyon, Quail Ridge, Clarkston Country Club y Lewiston Country Club, todos situados en un radio de 3 kilómetros de este hotel de Clarkston. Las amplias habitaciones de este hotel que admite mascotas de Washington están equipadas con televisión por cable, microondas, nevera, escritorio, acceso aInternet de alta velocidad y mucho más. Nuestras exclusivas habitaciones tipo loft son un magnífico lugar de alojamiento para familias. Tras un fantástico descanso nocturno, disfrute de un desayuno caliente completo gratuito. Disfrute asimismo de un apacible y divertido ambiente en nuestra piscina al aire libre, nuestro baño turco abierto durante todo el año y nuestra relajante bañera de hidromasaje. Nuestros huéspedes también podrán seguir su tabla de ejercicios durante su estancia en este hotel de Clarkston gracias a nuestro gimnasio local. Adicionalmente, nuestro hotel cuenta con un centro de negocios, estacionamiento gratuito, un apacible patio y una zona de picnic. Si desea disfrutar de una inolvidable estancia en Clarkston, realice su reserva en el Best Western Plus® RiverTree Inn hoy mismo. Disfrute de su estancia en nuestro hotel.

Best Western

Hotel RiverTree Inn

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 316 huéspedes
NOTA EMITIDA
Excelente
139
Muy bueno
109
Normal
44
Malo
15
Pésimo
9
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
32
De negocios De negocios
53
En familia En familia
106
En pareja En pareja
88
En solitario En solitario
22
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"friendly"

3
09/09/2018

The staff was very friendly and helpful and the pool was in excellent shape and clean area around. The hotel itself was a bit out dated and needs some care but the beds are great, rooms clean and good breakfast.

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
Michael H, Thank you for completing your review about your recent stay at our property. We appreciate all of your kind words about our staff. We have been working on several projects this year. We removed old trees, painted the exterior, started tiling room entrances, added an outdoor seating for breakfast, and started main floor walk ways. We apologize that some of these were in mid project during your stay. We hope you come back and see all the updates we have made. Kyle Director of Sales

"You'll be disappointed if you stay!!"

1
04/09/2018

We have stayed at this motel before.We were in town visiting grandchildren. We wanted to swim and play. Upon arrival it looks very dated and smells old and musty, We entered the room the carpets were filthy and smelled of stale cigarettes and mold. There were holes in the curtains and they were so dusty... looked like back in time to 1970. We tried the pool it was ICE COLD!! I have arthritis and was looking forward to soaking and exercising in the pool. NO WAY!! MY GRANDKIDS COULDN'T GET IN IT WAS SO COLD. I asked the front desk (Laura) she said 81 degrees what it was set at. They could not change it. I finally talked to the maintenance man he said he would turn it up for 1 day. Well it was colder the next day!! The hot tub was closed the second day. I went to the front desk and asked what we could do, as we were looking forward to a swim or hot tub with the kids. They said it was closed and they had a sauna upstairs we could use.Upstairs we went.. doors locked... downstairs we went . Was given a key... back up stairs.. open the sauna ICE COLD TINY CLOSET WITH NO INSTRUCTIONS....BACK DOWN WE WENT . TOLD THE FRONT DESK IT WAS COLD, SHE SAID IT TAKES A WHILE TO HEAT UP...DUH...... SO I GAVE THE KEY BACK AND ASKED FOR A POSSIBLE ROOM CREDIT SO WE COULD MOVE TO A MOTEL WITH A SWIMMABLE POOL/ HOT TUB!! SHE SAID "I'M SORRY WE ARE NOT RESPONSIBLE FOR THE CURRENT CIRCUMSTANCES". I WAS NOT HAPPY.. BUT TURNED AWAY AND WENT OUT TO THE POOL WHERE MY grandsons were waiting. We were going to have a snack and decide what to do. The lady from the front desk came charging out towards us and said 'USE THE HOT TUB AT YOUR OWN RISK" AND THREW OPEN THE DOOR AND WALKED AWAY. SHE WAS VERY RUDE AND MADE MY GRANDKIDS AND DAUGHTER IN LAW FEEL VERY UNWELCOME AND SAD!! THE HOT TUB WAS COLD BECAUSE IT HAD BEEN TURNED OFF!! I was so disappointed and disgusted with the staff and the motel!!! I couldn't afford to move to a new motel. Upon check out Laura listened to me and all of my concerns. She said very rudely WE DONT GIVE DISCOUNTS!!!! I SAID OK AND POLITELY LEFT. IM WRITING TO CORPORATE. i wrote them and email and told them the situation. Basically said sorry and offered no refund or any kind of compensation!! NEEDLESS TO SAY I'M VERY DISAPPOINTED IN THE WHOLE HOTEL CHAIN. "BEST" WESTERN ?????? WHAT A JOKE!!

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
Vickyc680, Thank you for completing your review about your stay at our property. We apologize for the hot tub closure on the second night of your stay, but it was for our guests' safety which was out of our control. We hold the safety of our guests to the highest regard and apologize that you were inconvenienced during the shutdown. We also apologize that you feel that the situation was not resolved to your satisfaction either at the property or with Best Western International. We really hope that you will chose to stay with Best Western the next time that you have lodging needs. Kyle Director of Sales

"Great room, Excellent Staff"

5
01/09/2018

Here during the really hot days of summer and the a/c worked well. The room was clean. We enjoyed one of the loft rooms (king bed downstairs and two queen beds in the loft). It was the perfect room for traveling with kids. The room was clean and staff did a great job of cleaning daily. Front desk staff were friendly and welcoming. The pool was refreshing and clean. Breakfast choices were nice. Stormi was excellent in her customer service skills! Would definitely stay here again.

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
curvacious, Thank you for completing your review about your recent stay at our property. Our KQQ loft rooms are perfect for families, and we also have DDD loft rooms that have spiral staircases that I used to love when I stayed here as a child. We have had some hot days this summer, but we are glad our facility was able to keep you comfortable during your stay. Stormy appreciates all our your kind words about her service as she and the rest of our staff strive to deliver superior customer service. We hope to see you again soon. Kyle Director of Sales

"Unwelcoming"

1
31/08/2018

I can't, in good faith, give a rating of more than one star to a hotel that "greets" their customers by (figuratively) slapping them in the face with a bible passage. It is wrong wrong wrong for a business to do this, and they do not deserve another penny of my money. It is hanging right behind the front desk. I seriously considered turning around and walking out, but I knew my reservation wasn't going to be able to be canceled, and I wasn't going to give them the satisfaction of keeping my money without having to let me stay there. It's not that I am even personally that offended, but I am offended for those that are oppressed by Christians on a regular basis. When you push your religion on others at your place of business, you make for an unwelcoming environment. I know this is a heavily religious area, but it's time to come into the 21st century.

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
ralverde, Thank you for completing your review about your recent stay at our property. We are very sorry you feel that way about our art work behind our front desk. If you had brought this to our attention, we would have released you from your reservation at no cost as it is not our intention to make anyone feel uncomfortable. We have guests from all different backgrounds and religious views. We respect your opinion as we do with all of our guests. Our message is to spread love and compassion; not hate and discrimination. I hope this shed some light about our company, and again we sorry that this made you feel uncomfortable, but we do hope you will stay with us again. Kyle Director of Sales

"Adequate"

3
28/08/2018

We are platinum members of Best Western. In other words, we travel a lot. When you compare and contrast this Best Western to others, it doesn't meet or exceed; it's merely adequate. Additionally, we always get a pet-friendly room. This one was next to another pet-friendly room. And even though this is a non-smoking facility, our "neighbors" chose to smoke on the adjoining patio. Unfortunately, their smoke filled our room. Not pleasant for non-smokers.

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
lauriebuchanan, Thank you for completing your review about your recent stay at our property. We are not your average Best Western and have many unique features that you just don't see at many properties, but we understand that some people prefer the cookie-cutter type of properties. We are very sorry about your inconsiderate neighbors smoking so close to your room. We do not allow smoking 25ft from the building. I do not see anything about this being reported to our staff as we would have put an end to this immediately. Again we are very sorry that this happened to you during your stay and we hope you will try us again the next time you travel to Clarkston. Kyle Director of Sales

"Perfect for a larger family"

4
19/08/2018

We needed a hotel for our larger family. The room we got had a king bed on the first floor and a loft with 2 queens. Both areas had a tv, which is helpful with kids. The room was clean and the staff was friendly and helpful. The breakfast was good. The pool was clean and centrally located.

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
cecangel, Thank you for completing your review about your stay at our property. Our KQQ loft room is perfect for a large family, that gives a little a separation between the loft and the main floor. The two TVs makes it so the parents aren't stuck watching Paw Patrol during the time when everyone wants to relax. We are glad that you had such an enjoyable stay with us and we hope to see you again soon. Kyle Director of Sales

"Nice people"

4
07/08/2018

We stayed here on the way through town and found it to be very comfortable and adequate. The people at the desk were very helpful and Laura knew a lot about the area. The room was spacious for a regular room and the finishes were tasteful. The color scheme was pleasant as well. The bed was a bit firm, but OK. The big problem with our stay had nothing to do with the room itself. When I got up to go out to the car a wall of stench hit me in the face. Pew! Awful smell that apparently comes from the pulp and paper mill on the shores of the Clearwater River. Breathing Formaldahyde and acetaldehyde is not one of my favorite things to do but apparently the people here don't mind!

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
Tom R, Thank you for completing your review about your recent stay at our property. We appreciate all of your kind words about our staff and hotel. The smell can be a bit overwhelming if you are not used to it, but in their defense, they have made strides in recent years to reduce the odor the plant gives off. We appreciate your business and hope to see you again the next time you travel to Clarkston. Kyle Director of Sales

"Reasonably Priced, and Clean"

4
28/07/2018

We found this hotel to be reasonably priced and clean. The pool is at the center of most of the rooms, so it creates a bit of a village atmosphere. The breakfasts were good. There are only a couple of nicer places to stay on the Clarkston side of the river and we have been happy both times we stayed here.

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
David-Travels2, Thank you for completing your review about your stay at our property. I agree with the village atmosphere that our open courtyard gives. It is a unique feature that you just don't see at most properties. We hope to see you again the next time you travel to Clarkston. Kyle Director of Sales

"Decent Room in Dated Hotel"

4
19/07/2018

We are Best Western Members and attempt to stay at Best Western Hotels when we can. When we phoned to book the hotel we were quoted a price for a queen bed room and when we got there, were given a room with double bed for same price - we were not happy about this. Room was clean. We enjoyed outdooor pool as it was very hot. Got a good referral for dinner. Breakfast was very good with eggs, sausage patties, potatoes.

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
Cheryl Z Thank you for completing your review about your stay at our property. Our QQ and DD rooms are both standard rooms, but unfortunately there was anohter online booking before your reservation was finalized. It was very unfortunate and we are deeply sorry about that situation. We normally, in that situation, would have upgraded your room, but we had a sold out night that evening with nothing else available. On a lighter note we are glad that you were able to enjoy the amenities that we offer. Again we apologize for your booking issues. We do hope to see you again the next time you travel to Clarkston. Kyle Director of Sales

"AC vibration and thin walls"

1
06/07/2018

Not only are AC units loud at this place (even if you turn off your own AC, you will be bothered by your neighbors' AC), but they make your whole body vibrate when you lie on their bed. It is as bad as it sounds - sleep is almost impossible. Our room on the second floor had two floors - with a second bed accessible by climbing a spiral staircase. The wall in that attic space where the second bed is is especially thin. When your neighbors talk in their room, it feels like they are right next to you. You can hear every word they say. We checked in at 9 pm. Around midnight we realized that we will not be able to sleep there. We had to leave and get a room at another hotel (Hampton Inn)(!) It was THAT bad.

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
Bill B, We apologize for not exceeding your expectations as we strive to deliver superior customer service. Wall A/C units can be a little louder than what many people are used to, but what you are describing seems to be more of a malfunction with the unit and we will have maintenance look into this immediately. We are sorry about any inconvenience that this caused you during your stay. We hope you will give us another try in the future. Kyle Director of Sales

"DOG FRIENDLY"

4
16/06/2018

Best dog friendly motel I have stayed in. Patio door in room opened on to a fenced dog run. The dog run had a gate the led to the pet station. So covenient. My only complaint was the air conditioner was very noisy.

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
Ahgo4gusto, Thank you for completing your review about your stay at our property. We are happy to here the you and your four legged friend enjoyed our pet area. We apologize for the noisy A/C-Heating unit. We will look into this to see if had a malfunction. They are generally louder than a central air unit that you might be accustom to at your own residence. We hope to see you again the next time you travel to Clarkston. Kyle Director of Sales

"GREAT Hotel for the price!"

5
21/05/2018

I was a bit skeptical about this hotel and only picked it for the location (it was right across the street from a venue my husband was attending), but I was very pleasantly surprised by just about everything this hotel offers.The room was fantastic, the kids LOVED their bedroom up in the loft...it isn't very often you get a 2 story hotel room! The rooms are updated, very clean, and offer wonderful amenities (Wolfgang Puck coffee!). The free breakfast was fantastic, pool & hot tub area is perfect to lounge around, and the staff is extremely friendly and helpful. It was also very quiet & peaceful. An added bonus is that it's directly next to THE BEST pizza place in the country! We will definitely stay here again when we are in town.

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
Tamara K, Thank you for completing your review about your stay at our property. We are glad that you and your family had such an enjoyable stay with us. I was also loved staying in the loft rooms when I was a child and its nice to hear that kids enjoyed them as much as I did. Our staff appreciates all of your kind words. We appreciate your feedback and we hope to see you the next time you travel to Clarkston. Kyle Director of Sales

"Dog friendly and clean"

4
03/05/2018

We were pleasantly surprised to find this dog friendly hotel. They have areas designated for the dogs. The rooms were generous in size, clean and opened up to the outside via a sliding door to allow us to tend to the dogs easily. We will stay here again.

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
prizepig, Thank you for completing your review about your stay at our property. We are happy to hear that you and your furry friend enjoyed our pet runs. We have the best pet friendly setup, though we are limited to 3 pet rooms, in the LC Valley. We look forward to hosting you and your puppy the next time you travel to Clarkston. Kyle Director of Sales

"Clean but needs some maintenance"

3
30/04/2018

We stayed here one night on our way back from Montana. The grounds are nice, and there has been some attempt to update the rooms, which were very clean. But the heater sounded like there was an aircraft taking off in our room - we had to shut it off it was so loud and the room got very cold as a result. Also, the shower gave me a scare - it suddenly got freezing cold and then scalding hot. Someone could get hurt using it. The lady at the front desk was very nice when I told her about these two issues, which hopefully will be fixed.

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
greggsgirl, Thank you for completing your review about your stay at our property. We apologize for the malfunction with the shower and the heater. We work very diligently to maintain our facility, but they do wear down from time to time. We hope to see you again the next time you travel to Clarkston. Kyle Director of Sales

"A Very Well-Maintained Inn"

4
27/04/2018

Positive: This is an ancient yet very well-maintained inn. I was very impressed with the cleanliness. I checked under everything (chairs, beds, etc.) and it was spotless and 99.99% dustless. I also liked the courtyard style of the place, especially since there were security doors before entering the courtyard. Additionally, the check-out was speedy. Moreover, it is conveniently located near restaurants, gas stations, a drive-thru coffee shop, grocery stores and a river beach park. Negative: The hotel staff were kind. However, I was annoyed with how long it took to check-in. I arrived before the phone rang so I do not know why I was entertained AFTER the lengthy phone conversation with someone who made a reservation. I guess it is a little difficult for one person to try to please both customers, but I was still annoyed. I needed to get ready for an event in Pullman and every minute mattered to me. Next time, the front desk attendant could just give the paperwork for the car information before answering the phone. I firmly believe that situation could have been handled better without wasting my time and losing the potential customer on the phone. Despite the hiccup with the check-in process, everything else went smoothly.

KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
exaggeratesmile, Thank you for completing your review about your stay at our property. We appreciate all of your kind words about our facility. We apologize for the hiccup at check-in. We all try our best to make every customer happy, but we are all human and do make the occasional mistakes. We appreciate your feedback and we hope to see you again soon. Kyle Director of Sales

"Little privacy"

3
25/04/2018

We stayed at BW for two nights. First, the good: reasonable price, friendly people, good breakfast. The not so good: each unit has two doors connecting with the unit next door - that was a big minus for me. I could not fall asleep in the loft since I could hear the loud tv in the next room with the smoke coming thorough the door gap and rising up. I don't know if that gives them more flexibility for big groups, but I would wall them up for better sound insulation and yes, privacy - we kept wondering if they are locked or not. The sliding door leads to a balcony that, again is not yours, since it is open to the hallway and the next unit. I would close the hallway access and put up a balcony divider between the units. In early morning we realized that our toddler snicked out through the sliding door and was wondering in the hallway - this layout is not my favorite. The stench from the paper mill nearby hits you pretty hard in the morning when you head for breakfast, granted not their fault.

rivertree, Director of Sales at Best Western Rivertree Inn, responded to this review
Renaldo3, Thank your for completing your review about your stay at our hotel. Only a handful of our room are conjoining rooms that are only unlocked by request of the guests. In our south wing, none of these rooms have sliders that might provide a bit more security for your little one. We apologize for the smoke next door as we are a nonsmoking property. We appreciate your business and by telling us what you liked and didn't like helps us improve as a property. We hope to see you again the next time you travel to Clarkston. Kyle Director of Sales

"BEWARE OF PET FEES"

3
23/04/2018

Motel is not transparent about pet fees: $20 per dog said the desk when I called & that's what's on the website. In reality, it is $20 per pet per night. A 3 night stay resulted in $120 extra charges on the bill. Very clean with nice small grass area for pets - breakfast is above average and there is a school field for a dog romp at the end of the block.

rivertree, Director of Sales at Best Western Rivertree Inn, responded to this review
Kate F, Thank you for completing your review about your stay at our property. We apologize for any miss understanding about our pet policy. We always strive to be fair and as transparent as possible. We are happy to hear that you enjoyed our hot breakfast. We also have a beautiful walking path a couple of blocks away that follows the river that you should try the next time you travel to Clarkston. Your business is very important to us and we appreciate your loyalty to our brand. We hope to see you again soon. Kyle Director of Sales

"Great place to stay!"

5
26/03/2018

Older hotel kept in mint condition! Staff super nice. Breakfast great. Matresses typical hotel which means not as comfy as home. :) But room was clean and well kept. Hot tub was clean & well stocked with towels. Bathroom had plenty of towels & amenities. We had a room with a loft and it was awesome. WiFi worked perfect. Good value for the price. Would stay again if I were in the area.

rivertree, Director of Sales at Best Western Rivertree Inn, responded to this review
Laura D, Thank you for completing your review about your recent stay at our property. We are glad that you had an enjoyable stay with us and had a chance to take advantage of some of our amenities that we offer. We hope to see again the next time you travel to Clarkston.

"Great first time stay"

4
12/03/2018

Great stay for basketball tournament in Asotin. Wish they had an indoor pool but otherwise the location, hotel and amenities were great. Will definitely use this hotel again and recommend to others without a doubt.

"Nice, Clean & Convenient"

5
03/03/2018

Nice hotel and great location! Close to highway & restaurants. We came to town to pick up supplies for our cabin in WA. Was a nice place to also meet up with relatives for dinner at a nearby restaurant.

"Very clean and Such nice people"

5
10/02/2018

My Wife Sam and I come to the Lewiston Clarkston area every year to visit and enjoy the warmer weather. I found this place on the computer and gave it a try. Best thing I ever did. Stormy was our first contact when I called for reservations and when I mentioned my wife not walking very good she put us in a great room we could drive right to the door. She was as nice in person as she was on the phone making sure the breakfast was just right and plenty of food. There was a light out above are door and maintenance had if fixed in a second. Rooms were quiet and clean and well supplied. Not one thing we could find wrong and the Price was very good all so. All so the drain handle on the tub was loose and that was fixed with in an hour all so and Maintenance staff was so polite and friendly. Did I say a different breakfast every day with plenty of side dishes. Waffle with tons of strawberries and whip cream LOL. And free too.

rivertree, Director of Sales at Best Western Rivertree Inn, responded to this review
Dear gsisus Thank you for completing your review about your stay at our property. We are glad that you had such an enjoyable experience at our hotel. Stormy is definitely one of the nicest people and appreciates all of your kind words. We're happy that maintenance was able fix your tub promptly. We hope to see you again the next time you travel to Clarkston. Kyle Director of Sales

"Old property, but very clean with excellent staff"

5
08/01/2018

Upon first glance of the hotel is does not look like you typical best western. I willing to bet it was an older hotel and Best Western bought the property. In fact when our GPS brought us to the location we all said "That's a Best Western?". Although it may be outdated on the outside the hotel was very clean and the staff were excellent. We were pleasantly surprised when we got into the room and saw the spiral staircase up into the loft. Our daughter loved it! The breakfast was simple and tasty and the eating area was very clean. All the hotel staff were very friendly and helpful and made our stay very enjoyable.

"Pinch on Privacy"

4
02/01/2018

Pleasant stay - staff helpful and friendly; rooms clean, quiet and spacious; breakfast gets a 10/10 , - good variety, especially the hot items, and well presented. 3 comments: no net curtains on patio doors opening onto walkway, so privacy an issue. Either one has to have the drapes pulled at all times, or be open to the 'world' walking by. Hot tub in outside building, with no changing rooms, so not sure how one gets back to their room in wet bathers in the middle of winter? Shame, as so clean and inviting, but only saw one brave person using it, no doubt due to this reason. Disappointingly, we were not that brave. And bring your own pillow!

"Family stay"

3
01/01/2018

Great place to stay, beds were hard which I don't like, that's my only complaint. Hot tub was nice, rooms were clean.. breakfast was your standard breakfast. Pool was closed for winter. They worked with me to get my second night paid with points which was super cool for them to go out of there way and fix that.

"Best Western River Tree Inn"

1
31/12/2017

Nice hotel and great location! Close to highway & restaurants. We came to town to pick up supplies for our cabin in WA. Was a nice place to also meet up with relatives for dinner at a nearby restaurant.

rivertree, Director of Sales at Best Western Rivertree Inn, responded to this review
Dear Pamula S, I am a little confused about your rating as you had great things to say about our property and gave us a score of 1 (1 is lowest score and 5 is the highest). I know this could have been on accident, but if it wasn't, we are sorry for not exceeding your expectations. I can't really see what was wrong with your stay by your comments, and do hope this was just a mistake while filling out your review. We strive to give superior customer service to all of our guests, and we value your input. Thank you for taking time to fill out your survey. We do hope you will stay with us the next time you come to the Lewis-Clark Valley. Sincerely, Kyle Director of Sales

"Right on the main road"

2
12/12/2017

This hotel was very old and our room was right on the main road of Clarkston. We could open the glass slider and step out onto the sidewalk. In one way this was a plus in that we could unload our luggage right into the room and when it was time to leave we pulled the car right outside the door to load it.

rivertree, Director of Sales at Best Western Rivertree Inn, responded to this review
CJBLISS, Thank you for your feedback concerning your recent stay at our property. Your comments help us improve the guest experience. We are sorry that we could not exceed your expectations. Addressing your concern about the glass slider being too close to the sidewalk, we apologize that you did not enjoy the configuration of that room. We have many alternate room types available and we make every attempt to accommodate our guests' special requests. We hope that you will give us another chance to provide you the excellent customer service of which we are known. Director of Sales Kyle

"Pet-friendly, clean and very affordable!"

5
01/12/2017

We stayed here over Thanksgiving and needed a place that would allow dogs. Well not only did they allow them, they even handed us a doggy bag when we checked in which included treats, toys and poop bags. Our room was clean and comfortable and set up perfectly for pet owners (hardwood floors, outside access, etc.). The price was definitely right too, especially for a holiday weekend. Highly recommended for anyone visiting the area with their pups!

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for your wonderful survey. We know how important your pets are to you which makes them important to us. I am glad we had a pet friendly open for your stay and that you called in advance. We hope to see you again very soon. sincerely, Laura Assistant Manager

"nice affordable place to stay"

5
26/11/2017

We love this Best Western. It is affordable, clean and it has a great breakfast. It has an outdoor pool and a hottub, which is kept in clean condition. The staff is helpful and friendly and they go out of their way to assist.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for posting your review. Your comments mean a lot to us and we look forward to seeing you again. Sincerely, Laura Assistant Manager

"Best Western RiverTree Inn, Clarkston"

5
23/11/2017

This is a very clean, enjoyable place to stay and convenient to get to in Clarkston, WA. We enjoyed the people who checked us in and out very much. The breakfast was very substantial and hot too. Almost anything you could want and it was there.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for taking the time to post a review. We appreciate your comments very much and will pass them along to all employees. Sincerely, Laura Assistant Manager

"nice hotel, just a couple problems"

4
17/11/2017

This hotel overall was very nice- we slept comfortably. The bathroom fan didn't work, and the furniture was a bit dusty, but not terrible. We have been a little leary of the Best Western, having experienced some really bad ones in the past, but the brand seems to be picking things up and the improvement is noticeable.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for choosing Best Western Rivertree Inn for your stay. I am glad we were able to help you make the decision to give other Best Westerns a try. We hope you stop in again when you visit our area. Sincerely, Laura Assistant Manager

"Just like family"

5
16/11/2017

Wonderful staff, clean, quiet rooms. Also they have special accommodations for pet owners. They have a good quality breakfast with lots to choose from. Near several restaurants that offer a verity of foods.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you Mr. Ken N, you and your spouse are part of our family and very proud to have you with us. See you next time you are in the area. Sincerely, Laura Assistant Manager

"Much better than expected"

4
05/11/2017

I Stayed here for wsu Dad's Weekend after waiting too long to book something in Pullman. When I pulled in late at night I was very discouraged. Seemed a tad dated and a bit run down. I was pleasantly surprised to find a very clean room and an amazingly comfortable bed. Very quiet during my 2 night stay. Once in my room it was very private and completely quiet. I slept amazing. I guess it goes to say you can't always judge a book by its cover. Very nice staff members also. Continental breakfast was better than most at this price point.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
I personally like seeing a room before I decide to stay and I have seen some wonderful places on the outside that were not pleasant on the inside. We are very happy you decided to give us a try and look forward to a return visit. Sincerely, Laura Assistant Manager

"Exceptional service"

5
31/10/2017

Jill is who i interact with at the front desk, she is always there and make sure that our rooms are good and ready.. everyone there is above and beyond exceptional would love to stay at all Best Westerns up and down the Columbia/Snake River

rivertree, Manager at Best Western Rivertree Inn, responded to this review
We enjoy having you as our guest and do hope, that you are able to enjoy other Best Westerns as well. Come and visit us again real soon. Sincerely, Laura Assistant Manager

"Not a Family Friendly place"

2
24/10/2017

Although the Hotel has gone through a cosmetic overhaul, it is still an older hotel. The location is terrible! Across from a Casino off the main drag of town. It is NOT on River as the name would lend itself. Really not a good family place. No one at reception desk when we arrived in early evening, just a note saying they would be right back. There was a constant DRIP from the upstairs heater/A-C unit, dripping on out unit, noise enough to drive you batty. Cost for room vs accommodation is way off.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
The Casino is a few card tables, a bowling alley & a restaurant. It may appear that we are in a shabby part of town but, this is an old town full of very friendly people. We never claim to be on the river although the river is less than a mile away. It was unfortunate, that no one was at the desk to greet you. We do our best on a sold out weekend to accommodate all of the needs of our guests and we had well over 100 people here that night. We have had a cosmetic overhaul and we are very happy with the new paint. We try to do some kind of upgrade every year. I was on the desk the following morning when you tried to extend your stay and unfortunately, the room, after you cancelled your second day at checked in, was sold and we were unable to accommodate you. We wish you the best and do hope you will visit us again. Laura Assistant Manager

"Not the best option"

3
23/10/2017

Staff was friendly and efficient. However, the toilet had floaters when we arrived. Ours was a very late arrival we chose not to request cleaning or a different room. Walls seem very thin. Normal conversation in adjacent rooms was very noticeable and interrupted sleep. Overall, the room was otherwise clean but somewhat dated.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
I hope that you brought this issue to the front desk. We have been know as a very clean property and this distresses me a great deal. It is nice to know right away so that the problem can be addressed with the cleaning staff. We hope that you will give us another chance to provide you with the service and values our staff is known for. Sincerely, Laura Assistant Manager

"will stay again"

5
29/09/2017

Owner checked us very helpful. Room by pool , all rooms by pool, pool and towels very nice, room full of all amenities. Breakfast was great I would definitely stay here again, if we were in the area. Will actually check out other BW on our trip.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for writing a review about your stay. It is so wonderful that you are going to 'check out' other Best Westerns. We look forward to having you become one of the BW family. Sincerely, Laura Assistant Manager

"My stay"

4
28/09/2017

1st three nights I didn't get to sleep until 1:00 am, because the hwy outside the hotel was being dug up and repaved. The food and service was good. 1 day I never got the wakeup call I requested 1 day the breakfast food and drink at 6:05 am was empty ( I complained to staff about both).Staff was helpful showing me map and l\\city locations. Nice rooms, no noisy neighbors, good bed, plenty of room. Good value for the money.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
I am afraid that the road construction affected all of us. It even knocked some of the rocks off the water fountain! I personally did not hear about the other problems that you had while you were our guest and I will personally be checking into those. There must have been a major rush just before you had breakfast but, just the same, you should never have to ask. We hope that you will pay us a visit again in the future. Sincerely, Laura Assistant Manager

"A Great Place to Stay and an Excellent Staff"

5
25/09/2017

The staff of this hotel went out of their way to provide excellent service. We arrived very early at the hotel and they had a room ready for us in a very short time. We needed some supplies and other items and they gave us clear and concise directions on where to go to purchase the items we needed. I highly recommend this hotel.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you your kind words. It was our pleasure to assist you and hope that we have the opportunity to see you again in the future. Sincerely, Laura Assistant Manager

"Welcoming staff"

4
21/09/2017

We arrived at nearly 1 am after a 3 overtime football game in Pullman. The staff was very cheerful for that hour. The room was clean and spacious. We had a good breakfast before heading home. The entire staff was very friendly and helpful.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for taking the time to post your review. 3 overtime, what an exciting time. The staff and myself are happy you chose us for your stay. Hope to see you again real soon. Sincerely, Laura Assistant Manager

"Fishing trip"

4
15/09/2017

Room was clean and full of amenities. Staff were helpful and courteous. We booked a room with 2 queens up and 1 queen down and got a room with 2 fulls down and 1 full up. We didn't realize it until we went to bed so we did not discuss it with staff. Full breakfast served at 5am was great as we needed to be at the dock at 5:45 am for fishing.

"Love it."

5
29/08/2017

Love this place. The staff is great and so are the rooms. The outside appearance of the hotel might look a tad dated to some, but I promise you, the rooms are some of the best I've seen for the $. I had a spiral staircase in my last room that lead to a loft with a third bed. So awesome.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Be sure to stop in and let us know what you think about the new outside paint that is currently being done. Hope to see you soon. Sincerely, Laura Assistant Manager

"A special place"

5
26/08/2017

Special rates if you are doing a snake excursion very early breakfast to accommodate the snake tour nice pool HOT tub family loft rooms cookies offer newspaper etc etc a very nice experience in every way

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for posting your review. We have a beautiful canyon to enjoy and we love hearing all about the trip. Having breakfast out early helps jump start your day. We hope that you will return and enjoy what our area has to offer. Sincerely, Laura Assistant Manager

"Very Nice Stopover"

4
26/08/2017

Our stay was an overnight stop en route to Idaho. We chose this hotel because it was close to the main thoroughfare and in close proximity to services. The desk staff was extremely friendly and helpful, even with our later evening arrival. Our rooms were clean, the beds comfy and the waffles appreciated. With the late arrival parking was a little challenging and there was a faint odor around the pool, but those would be the only quirks.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
I think what the off smell you noticed is our paper mill. The building seems to act as a funnel and filter into the courtyard. We look forward to seeing you again in the future. Sincerely, Laura Assistant Manager

"Happy"

5
22/08/2017

I booked and paid for the room on the phone through some booking co. of some kind. So we had no idea about the place. We were more than happily surprised! We loved the place! It doesn't really look like it from the outside but the rooms and pool area are beautiful! Also the beds are super comfortable! I would love to come back and stay again!

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for posting your review. The staff and myself, look forward to seeing you again. Sincerely, Laura Assistant Manager

"Very disappointed"

1
22/08/2017

Was recommended by local college to stay here and very disappointed. Staff were not helpful. Was told at check in that cash is not allowed to pay for the rooms. At check out staff couldn't explain to me why I was charged two different rates for my two nights stay and no one would correct it. Found trash on the floor of my room.

rivertree, General Manager at Best Western Rivertree Inn, responded to this review
Rhonda, We truly apologize for not exceeding your expectations. Along with the vast majority of hotels around the country, we do require that a credit card guarantee the charges of the stay at check in. We do allow guests to pay in cash at check out, at which point any credit card authorization would be reversed. I am not sure who you spoke to about the different rates for each day that you stayed, but I assure you that the rates that you booked were the rates that you were charged. Our rates do fluctuate in peak season from day to day and I apologize if this was not made clear to you, by whomever you asked at our property. We also apologize if there were any items missed while cleaning the room that you were checked into. I will be addressing this with the individual that was in charge of cleaning your room before your arrival concerning anything that may have been overlooked. We hope that you will give us another chance at showing you the excellent customer service and outstanding rooms that we are well known for. Jason Barr General Manager

"Enjoyable"

5
16/08/2017

Stayed there before and always a joy to re-visit, staff is friendly and very helpful. The area is nice with the Snake river close by and excellent restaurants like Tomato Bro's close. I would recommend to anyone who plans on visiting the area too stay at the Best Western River Tree Inn.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for your kind comments. We enjoy the fact that you have chosen to visit us again. That alone makes us all feel pretty special. Sincerely, Laura Assistant Manager

"Stay at Clarkston"

4
14/08/2017

Overall very good. Breakfast room much too small accommodate guests - Could not even get in for one breakfast! For what I have always considered a very good hotel, all of the movie channels were blocked and we did not use the TV during our down time because the only thing available was game shows and sit-coms with laugh tracks. Not acceptable

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for posting your review. It has been amazing to me how much our breakfast has expanded. Years ago it was a small one that had coffee, juice and maybe a sweet roll of some kind. We have since taken a sleeping room out of commission to expand the breakfast and trying to come up with a way to expand even more. When new hotels are built, this feature has been noted and made space for. When you are an old established property, it becomes a thought process on what to do. We will take note of your comments and hopefully, have an idea on what to do next. Sincerely, Laura Assistant Manager

"Highly Recommend"

5
14/08/2017

We arrived late, but were greeted by name and with a smile. The lobby was clean, and the front office staff friendly. We didn't get a chance to use it, but walked past the pool and hot tub, and they were clean and inviting. Our room was a double queen, it was upstairs. It featured one bed on the main floor, and a loft with the second bed. This allowed some privacy between the two beds which isn't usually available unless you pay far more for a suite. There were extra amenities like qtips in the bathroom. Beds were comfortable and bedding quality. The TV remote was sealed in a bag... A nice touch as who knows what germs those things really hide. Complimentary breakfast far exceeded the usual, and included fresh scrambled eggs, waffles, toast, bagels, a variety of fruit an yogurt. There was even almond milk available for anyone who is dairy free. Really liked our stay!

rivertree, Manager at Best Western Rivertree Inn, responded to this review
The staff and myself appreciate your posting your review. We are very happy that you enjoyed your stay and hope to see you again real soon. Thank you, Laura Assistant Manager

"great place to stay"

5
14/08/2017

Excellent Place to Stay Recommended great Eating place. Very helpful with check in and check out Would highly recommend it Great Breakfast, quiet and clean rooms close to everything Food was well prepared in the breakfast area

"Excellent stay"

5
12/08/2017

Excellent front desk service - very friendly and efficient staff. Reasonable rate and no resort tax which is great. An outdoor pool, hot tub and courtyard were nice. The rooms were spacious and clean; air conditioner a little noisy but bed and pillows were very comfy. Morning breakfast had a good variety of choices. This is our second time at this BW hotel and will definitely stay again if we are in this area.

"Excellent Service"

5
10/08/2017

This was my second year staying here. Staff are always welcoming and friendly! Rooms are clean and comfortable. When I stayed It was 104 degrees outside, so it was nice to relax in a cool AC room! Great price! Tasty breakfast :-) I would recommend this hotel

"Great Place To Stay"

5
31/07/2017

We came for a concert and got great care by the entire staff at Best Western River Tree. These folks really care about you and your stay. The pool is beautifully maintained. The rooms are comfy and the pillows are the best. The continental breakfast was well done. The exercise room equipment was like new.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
The staff and myself thank you for your review and your kind comments. We look forward to seeing you again. Sincerely, Laura Assistant Manager

"Average Hotel"

3
28/07/2017

Room was clean and well equipped, however there was a musty odour in the room. Our room was located on second floor and people running past room is very noisy - it appears that most rooms have outside entrances and there is no elevator so be prepared to climb stairs. Hotel is easy to find and the Clarkston/Lewiston area is easy to navigate.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
We appreciate your posting your comments about your stay. I don't know which room you were in so I am unable to check on the odor. I am afraid we have become accustomed to the odors from the paper mill and if the wind is just right, comes right in through the PTAC units. I hope you mentioned the problem at check out so that we could look into it. Sincerely, Laura Assistant Manager

"I've stayed in this hotel many times and it's always a pleasure except when the baseball kids are there. the employees"

5
24/07/2017

The best. I'll be back for sure. The breakfast was first class, the bed was very good and the pool was clean and well maintained. Really nice after a long hot day on my motorcycle. I had very good dinner down the the road at Tomato Brothers restaurant.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for posting your review. We look forward to seeing you again and hopefully, it won't be so hot! Sincerely, Laura Assistant Manager

"Dog Friendly Best Western Clarkston - Only three rooms for pets"

5
23/07/2017

Good hotel for dogs: Only three rooms available for pets Sliding glass door has access to outside dog run The floor in the room is a hard surface -not carpet and easy to keep clean These rooms are set up to clean the room with pets in mind and they charge $20.00/night for this service. It is nice to have a room that has served pets in the past and feel that the room is clean... Many of the Hotel Room Web Sites indicate it is dog friendly hotel but unfortunately do display there are only three rooms. Recommend you call the hotel directly at 509-758-9551 to make sure a room is available that allows you to bring your pet...

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for posting your review and comments about the pet friendly room. All of the sites are suppose to say "call for availability" and I am sure it doesn't always happen. We hope to see you again real soon. Sincerely, Laura Assistant Manager

"Quality For atheist Price"

4
18/07/2017

This hotel has a decent price and location. The room were clean & it offers a variety of room setups. The lofts in many of the rooms was unique to my experience and I liked it. The breakfast was ok and my group was able to find what they liked.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
We are happy you liked the loft set up in the room. Thank you for posting your review and hope you will stop in again in the future. Sincerely, Laura Assistant Manager

"Very Slow WIFI"

3
17/07/2017

Very slow WIFI: Unusable except for basic email, or news sites. Water flow in sink and shower slower than desired. Could not find any movie channels on TV, but signal quality is good. Could not find channel list; you could spend an hour searching for your favorite channels. My room window had view of pedestrian aisle, so the curtain remained closed all the time.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for posting your review. I hoped you called the desk to let us know about the internet issues so that we could check into things. Would also like to let you know that the water issues we were having is resolved and we now have tons of pressure. The channel listing is kept inside the guest directory. Hope to see you again. Sincerely, Laura Assistant Manager

"Ever had the desire to sleep on 2" of antique foam and cardboard? Then sleep here and your desire will come true!"

1
15/07/2017

This was by far one of the worst places I've ever tried to sleep in! Avoid the suite entirely, total rip off, you can't sleep on the so called sofa bed and they'll still charge you the next day! The manager really doesn't care what your complaints are, you'll still pay for it!

rivertree, Manager at Best Western Rivertree Inn, responded to this review
I want to take a moment and let you know that management does care about you and your discomfort in sleeping. Hide a beds are never comfortable and the foam was put in place in the hopes of correcting the problem we were having with the mattress. You are the first to let us know that they do not work and we thank you for that. Management is once again looking into another alternative to the problem one of which is to not have them at all. Sincerely, Laura Assistant Manager

"Older hotel, comfortable"

4
15/07/2017

This BW was located on US12 just across the river from Lewiston, Id. There are no elevators so it was a struggle get my luggage up the stairs. The room was dark, had a metal spiral staircase going up to second bed room area right by the door and blocking the way to the bathroom. You had to duck . The air worked well, keeping the room cool.

"A Good Quality Motel"

4
09/07/2017

I called the BW Rivertree after cancelling on sight another motel in the area. They had rooms available and the woman on the phone was very pleasant. She even apologized that the first motel was substandard but was very accommodating to assure that we were happy with our rooms. The breakfast had a good variety and the attendant kept things topped up and tidy. We would definitely stay here again if we're in the area.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
We want everyone to have a pleasant stay no matter which hotel they choose. To us, it means you will come back to visit our city again and enjoy what our area has to offer. Thank you for posting your review. Sincerely, Laura Assistant Manager

"A Great Place to Stay"

5
09/07/2017

This hotel had wonderful accommodations that made our one night stay exceptional. The personnel were very friendly and helpful. The room was spacious with two suitcase stands (unheard of in today's hotels). The bathroom counter was large enough for two at a time. The WiFi worked well without lots of waiting time. The room was very comfortable and nicely appointed. We would absolutely stay there again.

"Little outdated, but cosy"

4
08/07/2017

Familiar with the 'Best Western-concept' this hotel offers what you may expect from it. Nice and friendly staff. Central pool (under construction, while we were there). Good, spacious and clean room and bathroom. Breakfast according to the regular concept, which means: hot and cold stuff. Short by dinner possibilities.

rivertree, General Manager at Best Western Rivertree Inn, responded to this review
Pool is up and running and looks wonderful! We appreciate your staying with us and hope to see you in the future. Sincerely, Laura Assistant Manager

"Nice stay"

4
05/07/2017

Staff was very friendly. Room had some dog hair still on the floor and the water pressure was terrible. Food was good. Pool was nice and location was convenient. Good price. I would stay here again. Nice area.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for letting us know about the pet hair on the floor. I will relay this to the housekeeping staff. We also appreciate your letting us know about the water pressure. We are looking into the problem and hope to have it resolved. The staff and myself look forward to seeing you again. Sincerely, Laura Assistant Manager

"clean, comfortable, dated"

4
26/06/2017

Clean rooms and good breakfast made for a good stay and well served the purpose so we could golf and jet boat. Facility is a on the older side and decor is dated but the space was clean and welcoming - clean pool area too.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
The staff and myself appreciate your review. We hope to see you again in the future, golfing is always good. Sincerely, Laura Assistant Manager

"Quick trip with a good choice made!"

5
22/06/2017

My daughter had a test at the college in Clarkston. So I went online to find a hotel with decent rates and reviews who also offered a complimentary full breakfast. I chose Best Western Rivertree Inn and am very glad that I did! Located off the main road is easy to find with ample parking. The facility is clean everywhere....parking lot, lobby, pool and rooms. Crisp and clean with pleasant employees. The breakfast is nice with several options. I hope I have a reason to visit Clarkston again and I know I will stay at the Best Western on Bridge Street!

rivertree, Manager at Best Western Rivertree Inn, responded to this review
We hope you can find your way to our area again as well. We appreciate your posting your thoughts about the hotel and very happy that you found us. Sincerely, Laura Assistant Manager

"Better Best Western"

5
21/06/2017

Yeah, they're all the same and they're all pretty good. Best Westerns are very consistent. But occasionally you run into one that stands out, and this one does. All sorts of little niceties, like real glasses and plates instead of paper, bigger room, nicer decor, better shower head, better desk, nicer bed - taken individually, maybe it's inconsequential stuff, but it adds up. Plus a staff that was endlessly helpful with all sorts of questions and requests. I've stayed at dozens of Best Westerns and they're all a blur in my mind, but this one I'll remember.

rivertree, General Manager at Best Western Rivertree Inn, responded to this review
Thank you Mr. ProPhotoLA for noticing the little things about the BW RiverTree Inn. We appreciated having you for our guest and hope to see you again in the future. Happy Travels, Laura Assistant Manager

"sight seeing"

4
17/06/2017

Front desk gave wonderful advice for dinner - just across the street. Bed was comfortable, room was clean - older building but clean . Close to good food. On our way to Idaho to sight see. Probably never stay there again - more of a fun/family trip.

rivertree, Front Office Manager at Best Western Rivertree Inn, responded to this review
Thank you for choosing the Best Western RiverTree Inn for one of your stopping points. We appreciate your very kind comments and it was our pleasure to help. Sincerely, Laura Assistant Manager

"Place to stay before going over Lolo Pass"

4
08/06/2017

A good place to spend the night if you ride a motorcycle and are heading east from Seattle over Lolo Pass. Hotel is right on the main highway just west of downtown Clarkston. Many motorcyclist stay here.

rivertree, Front Office Manager at Best Western Rivertree Inn, responded to this review
Thank you for taking the time to post your review. We do appreciate our two wheel friends and look forward to seeing everyone time and again. Sincerely, Laura Assistant Manager

"Pool closed"

3
31/05/2017

Rooms was clean and hotel was centrally located. However the pool was closed and the pillows were very hard and fluffy (gave me a neck ache). The breakfast in the morning should of included more variety in the bagel/ muffin display.

rivertree, Front Office Manager at Best Western Rivertree Inn, responded to this review
Thank you for your suggestions concerning your stay. It is unfortunate that the pool had to have repairs and the weather would not cooperate with us. We hope to see you again and please check with the desk to see if we have a different pillow more suitable for you. Sincerely, Laura Assistant Manager

"road trip"

3
25/05/2017

In spite of being on busy street the road noise could not be heard. The bed was comfortable with nice sheets and we had a good sleep after driving over 8 hours though mountain passes and winding roads. The motel was not as spiffy as other Best Westerns but it met our needs. The handicap room was dark when we entered and we had difficulty finding light switches. The bulbs could have been brighter. The room was clean but a carpet tear needed repair. The complimentary breakfast was adequate. I would have liked whole grain oatmeal rather than the packets as a breakfast choice and maybe healthier whole grain bread choices.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for posting your review. We had a wonderful cooked 7 grain cereal that we served for years and our supplier went out of business. Finding a replacement for the cereal has been difficult. We appreciate your comments concerning the room and will be discussing them with our maintenance department. We hope to see you again. Sincerely, Laura Assistant Manager

"Booked a suite this time , and it really was a suite! If I could give this seven stars I would!"

5
13/05/2017

No problems , there was a fan in the sleeping room , which I love (worked Graveyard shift for many years and can hardly sleep with a fan!) Two TV's , fast internet connection , breakfast ready at 5 (Five!!) AM - With a tasty selection to choose from , and a big plus at this Best Western - Real Stainless flatware , real dishes , not the flimsy plastic crap that so many expect you to use! And , I bet it costs them little if any more than using the plastic flatware! A good night sleep , and as to the guest who didn't feel "Safe" , it's fripping Clarkston!!!

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for taking the time to post your review. The Staff and myself appreciate your comments and look forward to seeing you again. We are very happy that we were able to offer the things you needed to make your stay comfortable. Sincerely, Laura Assistant Manager

"Clarkston trip"

4
21/04/2017

Stayed at the Clarkston best western on business. Clean and affordable room, friendly and professional staff. The parking seemed a little limited and they could use a broader and healthier breakfast selection.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for taking the time to post your review. With everyone having different tastes, it is somewhat difficult to provide a lot of different selections and provide what the majority of the population would like to have. We are always open to suggestions and would really enjoy your input on what you would like to see as healthier additions to the breakfast. Sincerely, Laura Assistant Manager

"A friendly Best Western"

3
19/04/2017

The staff was very friendly and helpful at check-in. They even told us about an awesome pizza place to eat right across the street and their recommendation was accurate! The pizza was amazing. The ground floor room we stayed in was convenient to parking so it was easy to take in our luggage. The room smelled musty when we first went in but we were able to air it out with the large sliding door that opened. The bed was comfortable, but the arrangement of the room was different and odd.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
The staff and myself thank you for posting your review. I am afraid the musty smell comes from living in a town with a paper mill. We look forward to seeing you again in the future. Sincerely, Laura Assistant Manager

"On our way to Gold Beach OR"

1
08/04/2017

We stayed in a "pet friendly" room that had such a stale odor I had to sleep with a scarf around my nose! There was no outside air unless we had left the sliding glass door (with no screen), open - which was not an option. The hotel is right next to the highway so very noisy.

rivertree, Front Office Manager at Best Western Rivertree Inn, responded to this review
We are truly sorry about your discomfort while you were our guest. I wish you would have spoken to the desk and let us know before you went to sleep. We have fans that we would have brought you. I have let housekeeping know about the issue you had so that we can make sure this doesn't happen again. Sometimes, because of the paper mill in our area, opening windows can also be a problem. I hope you will give us another try. Laura Assistant Manager

"Stop along the way. "

4
25/03/2017

On a trip to Moscow , we stopped here for the night. The hotel definitely shows signs of aging. The room we had had a very unique layout, with a loft and a main level. The staff was very friendly, and breakfast was normal hot breakfast fare, but had strawberries and blueberries.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for posting your review. The staff and myself, look forward to seeing you again. Sincerely, Laura Assistant Manager

"Truck stop Motel"

2
27/02/2017

Not for families, did not feel safe during my stay. poor location, terrible décor. the smell when the door to the room was open was old, dingy. furniture outdated. will not recommend. lots of noise from music (cars driving by). This is not a hotel, it is a truck stop motel.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
I am sorry you did not feel safe while you were our guest. We have never had a security issue and have quite a few families that stay with us. If you had a problem with your room, we would have gladly moved you to a different room had you approached us with your concerns. As far as the smell, we live in a town with a paper mill. There is not a lot we can do to change that. I hope you will return and give us a chance to provide you a room that is more suitable for you. Sincerely, Laura Assistant Manager

"Comfortable and Convenient"

5
07/02/2017

I stayed at the Best Western in Clarkston, WA in January. The hotel was very comfortable and the breakfast was delicious. It was particularly nice to have a covered smoking area with ashtrays and chairs.

rivertree, Manager at Best Western Rivertree Inn, responded to this review
Thank you for posting your review. I am glad we were able to meet all of your needs. Look forward to seeing you again. Sincerely, Laura Assistant Manager

"Best Western is the best in Clarkston, WA."

4
22/11/2016

Had a great stay and excellent restaurant recommendations while staying at the Best Western RiverTree Inn in Clarkston, WA. The room was clean, stylish, inviting and comfortable very quite, so was able to get a good restful nights sleep.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. It was a pleasure for us to have you as our guest. Sincerely, Laura

"Clarkson stay 10-2016"

5
01/11/2016

I always enjoy when my work brings me to clarkston ( usually once a year) The hotel is clean and the staff is friendly. I really appreciate that the breakfast is set up early in the morning as i need to be at work at 6:00 am. Thank you!

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for taking the time to post your review. We appreciate your return visits and look forward to your next stay. Sincerely, Laura Assistant Manager

"Great Place to Stay"

5
04/10/2016

The front desk staff was helpful and friendly. The room was very spacious and was a really quiet room. The hotel was convenient to other amendies (restraunts etc.) Staff was friendly and helpful. Would stay there again. Best Western Hotels never disappoint me and for road trips they are the best. The breakfast was great with a wide variety, since I have a restricted diet, I certainly had no problem finding something and enough to eat. We found the cookies and coffee available in the afternoon a bonus also.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. I am very happy you were able to find something on the breakfast to enjoy. We hope to see you again. Sincerely, Laura Assistant Manager

"A typical, older motel-type facility located in a commercial area"

3
02/10/2016

We stayed here one night because it was very close to the departure point for a Hell's Canyon jet-boat tour that we were taking the next day. It is an older facility that apparently caters to the budget- minder traveller. Our room was on the inside of a courtyard, the center of which was a swimming pool. That was OK except the sliding glass door of our room was literally no more than 15 feet from the pool and on the afternoon we checked in there were two young kids using the pool and they were somewhat noisy. Fortunately they were only there for approx 2+ hours. This place also had a number of construction workers in residence (working on a major maintenance project at the local paper mill,l I learned) and those staying above us (a two-floor property) were up (and making noise) at 4:45 AM the next morning; not exactly the timetable that I was operating on, but then I learned that the free breakfast at this place started at 5:00 AM, so connect the dots. Not a place that I would choose for a return stay, but considering that the breakfast was pretty good (all the construction workers had been gone since 6:30 AM) and the one night cost was $109, I cant complain too loudly!

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
We are not a cookie cutter hotel and we try to accommodate all travelers. Our breakfast hours have been 5am to 9am for many years and it seems to work the best for us. I am sorry that you were woken up early from the work crews that we had. The entire valley was sold out with the same function. I hope you will come and stay with us again. Sincerely, Laura Assistant Manager

"Does everything you need a hotel to do!"

3
02/10/2016

This is one of the older style Best Western's. It is kept very clean. The furnishings are a bit on the older side. Linens could use to be updated. The staff truly goes out of their way to be helpful. Breakfast is good enough. Hot and plentiful. Plenty of hot water. The price is low compared to the other hotels in the area. If comfort and cleanliness are what you are looking for, you will be very satisfied.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. We look forward to seeing you again. Sincerely, Laura Assistant Manager

"Room Not Clean, Smoke alarm malfunctioned"

2
28/09/2016

At 15 minutes after midnight, the battery in the smoke alarm malfunctioned and started beeping. Moved us to another room. Next morning, after I showered, walked across the floor and noticed the bottoms of my feet were black. Took the white washcloth and rubbed it on the floor, it was black. Floor hadn't been cleaned in weeks! Took it to the front desk and the clerk looked at the other clerk and stated "That's your department" Outside looked bad. Rooms dated, HVAC system noisy. Worst Best Western I've ever stayed in. It should not even be allowed to call itself Best Western, and I've been a BW Crown Member for about 30 years.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your response. We have approached the housekeeping staff with the problem you encountered while you were here. This is not a normal problem that happens and it has been dealt with. We take a great deal of pride in the cleanliness of our rooms. We have also let maintenance know about the detector and it has been fixed. I hope you will give us another chance to provide you with superior customer care. Sincerely, Laura Assistant Manager

"First Stay"

5
26/09/2016

Employees were helpful and friendly. The room was clean. Breakfast area had a nice variety of foods including gluten free items on request for those with that need. We did not use, but they had a nice pool area with hot tub and pool side rooms available. Would definitely stay again.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. We look forward to seeing you again. Sincerely, Laura Assistant Manager

"GREAT PLACE TO STAY"

5
15/09/2016

This place was spotless. Bed was comfortable. A little road noise, but not bad. Did I say clean? We didn't go in the pool, but it looked very inviting. Better than average food selection for breakfast. And the staff were extremely helpfully and kind .

"Love this place"

5
30/08/2016

We were in Clarkson house hunting for 4 days and we found this motel more than exceeded our needs. The room had every convenience, including a spa tub. The breakfast was delicious, even biscuits and gravy! We will stay there again and recommend it to our friends.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. We look forward to seeing you again. House hunting can be very tiring. Laura Assistant Manager

"Perfect stop during hot camping trip"

4
29/08/2016

Camping in May was surprisingly hot, so we stopped here on our drive from Idaho to BC, for laundry, a real bed, and air conditioning. All were provided! The parking was suitable for a truck with trailer. The hotel was scrupulously clean and we had a brief escape from the 98 F weather. I recommend this place to travellers with families (nice pool) and to people with big rigs (good parking).

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for staying with us and posting your review. I hope you can come again when you are in the area. Sincerely, Laura Assistant Manager

"Not good at all"

1
27/08/2016

We have been using Best Westerns for our recent road trip. Good rooms on most stops except for this one. We started with a 2nd floor room and then found out they have no elevator. The 1st floor room they gave us smelled bad. Our internet did not work. Our bathroom was dirty. DO NOT stay at this place.

"Thursday Night"

3
24/08/2016

An older BW that is clean, comfortable and good staff. The AC is horrible...but with it over 100, you had to have it on. Disappointed in the Breakfast compared to other BW's. Area to eat was to small and limited items again due to a small area. Had breakfast at a local place.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for your review. There are 3 types of Best Western Hotels. Standard, Plus & Premiere and they have different requirements with the breakfast items served. Perhaps, you had stayed at a Plus. I do agree our breakfast area is to small and is in the planning stages to build a larger facility. Everything takes time. I hope you come see us again. Sincerely, Laura Assistant Manager

"Better than expected"

4
23/08/2016

Clean room, friendly staff, great breakfast. This is and older motel but is well maintained. The surrounding neighborhood looked a little dicey but we experienced no problems. There is also a great but kind of hidden Micro-Brew near-bye. *mattress due for replacement, had the taco bed effect.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
I wish I knew which room had the taco bed effect so that we could replace it. I hope you come again and you can try out a different room. Sincerely, Laura Assistant Manager

"Family Weekend"

4
22/08/2016

We choose to stay here because it was close to the family we were visiting. My son enjoyed the pool and the breakfast. I was worried because our room was on the main floor facing the street. We had sliding glass door that opened. I thought it would be very loud from the traffic, but it wasn't. We all had a good night sleep both nights. I would stay here again. The staff was very friendly and helpful.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for your review. I am glad the street noise wasn't a bother. We look forward to seeing you again. Sincerely, Laura Assistant Manager

"Worst Hotel of a 3 Week Trip"

1
20/08/2016

Doing a 6 week trip around the country. Have been on the road 3 weeks and this is the worst hotel we have been in. Checked in and got a 2nd floor room. Could not find the elevator so stopped at the desk and we were told there wasn't one. We are 60, and getting luggage up and down to 2nd floor was not going to work. Front desk clerk reluctantly "found" us a room on 1st floor. Unfortunately that room smelled like a sewer. My guess is the carpet got wet at some point and should have been replaced. Since we had already complained about the 2nd floor we just lived with the smell by running the air conditioner a lot. It's an old in wall unit that is extremely loud, so that added to the fun of the stay. To top it off, could not get wi-FI connection in the room. It would connect but signal was so bad it would not load anything. All this for the price of a Marriott, which we would have booked if there was one in the area. Paid a high price for a roadside type motel room. Shame on you Best Western.

"never again"

2
16/08/2016

this place used to be very motorcycle friendly. not anymore. we've stayed here multiple times and always been accommodated. not this time! I made this reservation in January, asked for a room on the first floor near the pool where we could park our motorcycle outside. what we got was a second floor room as far away from the pool as possible. and on top of that, we had to wait 30 minutes while they cleaned the room. we will find somewhere else to stay if we come this way again. appears to have new owners who only care about how full they are.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
When reservations are made we make every effort to meet all requests. We can not guarantee a room or location. You stated that you requested a room on the first floor near the pool so you could keep an eye on your bike. We do not have rooms that are by the pool that enable you to park outside of your room with a king bed. You did book your original reservation in January but in July you changed the arrival date. When that happened we only had a second floor room available. Our check out time is 11am, check in time is 3pm. You checked into your room at 1:15pm. Every effort was made to see to your room so that you could settle in. It is sad that you did not discuss the issues with us while you were here. We ARE under new ownership and we still care about our guests. I am sorry you do not want to return. Sincerely, Laura Assistant Manager

"Great place to stay"

5
11/08/2016

My son and I thoroughly enjoyed our stay at this Best Western. The hotel was in great condition and the staff was very helpful. We enjoyed the best breakfast and the pool was refreshing. I would definitely stay here again. This is a great value!

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. We look forward to seeing you again. Sincerely, Laura Assistant Manager

"Nice, Quiet, Hotel"

4
07/08/2016

Stopped here on our way back home. This is a pretty standard Best Western - nothing special, but the bed was comfortable and the room was clean and quite. Just what we needed. There's a small outdoor pool too, which was a lot of fun. The continental breakfast left something to be desired though.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. I am sorry that with all the options available on our breakfast, you were not able to find something to enjoy. We look forward to seeing you again. Sincerely, Laura Assistant Manager

"Motorcycle trip "

5
03/08/2016

I rolled into, Clarkston on a very hot afternoon, on my motorcycle. I was so glad to spot the Best Western sign. The desk staff was quite friendly and courteous, check-in was fast and easy, and Best Western offers a motorcycle discount. My room, #137, was super clean and I liked the way it was arranged. The spa tub felt good after a long hot day on the bike. The hotel is located close to a number of good eateries. I am a breakfast guy, and the breakfast here is great and has something for everyone. I spent the nights of the 27th and 28th of June there and will definitely stay there again!

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Hope to see you "roll on in" once again. It was a pleasure for us to have you as our guest. Laura Assistant Manager

"A nice place to stay in Clarkston"

5
31/07/2016

We enjoyed our recent visit to this hotel with a large group of travelers. The hotel was clean and well maintained by the staff. The staff keeps a clean breakfast buffet, ample hot coffee throughout the day, a nice pool/indoor hot tub in a central courtyard and lots of parking. Laura at the front desk was very helpful, as was the Maintenance Manager and Cleaning Staff, all of which we got to know during our stay. The hotel is kid friendly and close to restaurants, golf, bowling and river activities. Thanks for hosting us!

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for the wonderful review. It is always fun when we are able to "get to know" our guests. We hope you will come back real soon. Laura Assistant Manager

"Traveling "

5
31/07/2016

Upscale, very nice walking distance to several eating places and a casino if you so desire. The simple room was like a suite, very helpful. Limited parking for our room, but was workable. Nice court yard with swimming pool.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. We look forward to seeing you again. Laura Assistant Manager

"Great hotel for week stay"

4
31/07/2016

Our little league baseball team and families stayed at this Best Western the past week. The hotel staff was terrific: very accommodating, supportive, and kept a sense of humor with 11 year olds running around the hotel and using the pool. They even let us use the breakfast room for an evening celebration for 25 people...much appreciated. The rooms were clean, breakfast was good, and it was a comfortable home for the week. Thanks for the great service!

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
We really enjoyed having the ball team stay with us. They were a wonderful team group and we had fun rooting for them in the tournament. You could tell that there was structure with in the team and when it was lights out it was all quiet. It has been my observation that when you have this type of structure the teams really go far. I know the tournament is somewhere else next year but, we hope to see everyone again. Sincerely, Laura Assistant Manager

"A good nights rest on business travel"

4
27/07/2016

I stayed at BW Rivertree on 07/25 and found the staff to be very helpful and the bed very comfortable. It is a bit dated (actually a mix of old and new), but did have some good amenities: an outdoor pool, an in-room jacuzzi tub, and a pretty good breakfast (including make your own breakfast burritos, eggs, waffles, and biscuits and gravy, juice and coffee. Although the hotel is right on the main drag, I didn't hear any noise from the road. I'd stay there again.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. The staff and myself hope to see you again. Sincerely, Laura Assistant Manager

"Best place to stay."

5
26/07/2016

My husband and I make a business trip to the Lewiston/Clarkston valley 10 months of the year, and always stay at the Clarkston BW. It is an older motel, but very well maintained. The employees are very friendly, and helpful. They have a great breakfast in the morning. Don't know of any other place we'd rather stay.

"Deviation from quality"

2
24/07/2016

The hotel definitely needs an upgrade in room decor, furnishings; bathroom tub/shower enclosure. Strong odor in room unfortunately probably from carpet/furnishings absorbing outdoor pulp-mill-like odor. Poor insulation from outdoor area too. Interesting room configuration with 3 double beds (1 in a loft accessible by spiral staircase). More worth a 2-star $70-80 room than in hundreds. The beds were comfortable but bugs were found in the room.

"Wonderful staff and hotel"

5
21/07/2016

We came for a couple of days from Canada for a visit. From the moment we walked through the doors it was almost as if we hadn't left. The staff were easily the most friendly people we met on our trip to the states and did everything in their power to ensure we had a good stay. The managers Sara and Jason were so helpful and all of their recommendations for places to go and see were on point. It was almost as if we had a travel agent at our hotel. Rooms were clean and reasonably updated and it's clear that the staff care about the quality of your stay. Hot breakfasts instead of the regular continental were a wonderful touch and really gave us the motivation to go out and explore with a good start to the day. Would highly recommend this hotel for any persons stay in the area. It was a wonderful experience we hope to repeat. Really living up to the best western expectations! Thanks guys.

"Great Hotel, but in a run down part of town"

4
17/07/2016

Helpful, friendly employees and clean, comfortable, large rooms. Nice pool area with a hot tub. The only downside is that the hotel is in a run down part of town with a rough looking casino across the street. Good breakfast for a small hotel.

"Better than most in town"

4
16/07/2016

Although the city is getting a bit shabby, this hotel is managing to stay nice. Room was quite nice and the bed was delightful. Really enjoyed the pool. The pizza place next door was great. Lobby is a bit simple and some public space carpet/AstroTurf is getting shabby.

"Clean & Comfortable"

4
15/07/2016

We stayed here on a bicycle tour. The rooms and grounds were clean, comfortable, and well maintained. The staff was friendly. The breakfast was good. I would recommend this hotel as a good place to stay in Clarkston. I was a little surprised that our room cost more than a higher end room at a brand new Best Western Plus hotel in Dayton, Washington just the night before. I suppose that is related to higher demand in the larger town.

"Very Good Best Western"

4
30/06/2016

We thought this was a good hotel. A typical Best Western. A good place to stay to drive around the area We were happy there. Very Large Room - very clean, Good Bathroom. Good Wi-fi, Comfortable bed. OK Breakfast

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. The staff and myself hope to see your again real soon. Sincerely, Laura Assistant Manager

"Considerate of motorcyclists"

4
23/06/2016

The Rivertree Inn staff were fully on board with their motorcycle brand tie-in. I was asked to park my bike in a prominently visible spot up front, where it would be visible from the front desk all night. In the morning, another rider was parked nearby. The rooms are spacious, the bed comfy. Breakfast was available early (5:00 am), which I appreciated. Others have noted the property as old and it is, but well maintained and very clean.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Motorcycles are a popular mode of transportation now a days and we enjoy the good nature of the folks who ride. Hope to see you again. Laura Assistant Manager

"Weeding stay"

4
21/06/2016

We were in Clarkston for my daughters wedding and had numerous family members stay there as well. The staff was incredible and was able to work out all the cancellations, moving folks around and catering to our needs and changes. We could not have been happier with the price, surroundings and staff. We stay in numerous hotels over a given year, from New Orleans, Baton Rouge, Houston and Portland, but you will find a no better staff anywhere. For the price an GREAT deal!

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
We enjoyed seeing how happy everyone was that were here for the event. Thank you Laura Assistant Manager

"Bitter Suite"

3
20/06/2016

This is a dingy little place that is oversold on the Best Western website and is overpriced. The staff is nice and earnest (three cheers for Bill the super-friendly maintenance man who went out of his way to say hi to the kids and open the pool early!) but the product itself is not worth the price and is not up to the standards you might expect from Best Western generally. Most especially, do not be tempted by the lure of "suites" which are billed as "unique loft rooms" suitable for families. These are priced virtually the same as other suites in normal hotels in town and in neighboring Lewiston, but they are not what they sound like. The "loft" is a cramped, treacherous and rarely cleaned little shelf with no room to stand up unless you're four years old and small for your age. It is reached by a narrow and steep spiral staircase of black steel, which greets you the moment you open the door to the room (the staff has helpfully placed pipe insulation tubes around the edges so you won't crack your skull on it when you walk in unawares). This all seems like it was shoehorned together as a sorry attempt to sell these rooms as suites suitable for families, and it is priced as if it might be a legitimate "suite." It is not. It is a jungle gym with a double bed on top. Small kids may get a kick out of it, but Mom and Dad's value-o-meter will definitely not. This is essentially a substandard motel not unlike any rundown Motel 6 or the like. The walls are paper thin so the sound of the neighboring guests' TV and resultant guffaws kept us up late. There is very little water pressure in the shower, thanks to one of those cheap low-flow shower heads that scream "we care more about our bottom line than your comfort." The sliding glass door in our second-story "suite" opened onto a common exterior walkway that is a busy thoroughfare around the interior courtyard and pool area, so you can't open your curtains lest you become a zoo exhibit for the staff and other guests, one of whom actually stopped and watched us unpack for a moment. The breakfast room is so small that it was shoulder-to-shoulder with noisy people at 8:00 o'clock in the morning, and our family of four had nowhere to sit and eat (To its credit the staff reluctantly allowed us to tote our plates out to the pool deck). When I checked out, the caring clerk asked what they could have done to improve the stay, and I honestly told them that there was nothing they could have done. The facility is just not up to what I had expected from Best Western and as a result I'll be very wary of booking at another Best Western hotel without careful Investigation, because now I don't trust the website to give me a realistic portrait of what I'll be getting for $115 a night.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
I find your remarks to be rather sad. I did ask you about your stay because we care about how you feel as our guest. The room you booked is the same rate as any room with two beds and not the same rate as a suite. Your reservation was for a two day stay and we would have gladly let you out of your reservation so that you could find lodging more suitable for you and your family rather than have you upset. Sincerely, Laura Assistant Manager

"Best Western in Clarkston, WA"

3
17/06/2016

Clean but dated. Excellent staff and breakfast. Older style motel. Only two floors. TV has older style. Overpriced considering other hotels available in the area. Good to better in rating. Pool, fitness center, and internet available.

"Very impressive!"

5
31/05/2016

This is probably the best hotel I have stayed at in a long time. Very nice personnel, clean and comfortable rooms and very convenient to everything we wanted to do. The breakfast was very good too. All-in-all, will stay there again if we are back in that area.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
We look forward to having you come back again. Thank you, Laura Assistant Manager

"Very good value and biker friendly. "

4
28/05/2016

Have stayed in area several times before and this was the first time at this motel. This is one of the better places to stay. Is within walking distance of restaurants and a convenience store. Pool area was good and had a decent provided breakfast. Has a bike washing station.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. It is pleasure when we have return guests that we can have a connection with and catch up on news. Hope to see you soon. Sincerely, Laura Assistant Manager

"Clean, Friendly, Quiet"

4
26/05/2016

Very glad there were no available rooms with two beds at the "better" hotel in Clarkston. Our room was SUPER clean, and the bed was comfortable. The layout of the room with a third bed in a loft area would be great for families. I could picture my granddaughters fighting over who would sleep upstairs if they stayed here. Free in room wifi had a better signal than what I've had in many higher end hotels. Free breakfast is quite ample and had a good selection, biscuits and gravy, eggs, waffles with blueberries, oatmeal, and cold cereal options for those who want it. All the staff were very friendly...even the maintenance staff said hi and wished us a good day. Next time I'll make sure I bring a swimsuit so I can try out the hot tub. Suggestion for the management, go green. we hung up our towels expecting to reuse them the next day...all our towels were replaced with fresh when the room was serviced.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for your review. The housekeeper was probably unsure what to do with the towels so she replaced them. Hopefully, you will be back soon with your granddaughters! Sincerely, Laura Assistant Manager

"Not up to what I expect from a Best Western"

3
24/05/2016

Had a double queen room near the pool, the area was reasonably quiet. The room was clean, but had a musty, mildewy smell. The bed was comfortable, but the pillows were lumpy and uncomfortable. It was a cool evening, so we had the heat on for a few minutes, it cycled off, and during the night it came on again and the smell coming out of the unit was awful - rancid, mildewy... ugh.... I turned off the heat and fan, but the smell lingered for hours. Also don't appreciate being able to hear the guy in the room above peeing in the toilet. I was disappointed that we paid almost $130 to stay here. We did not eat at the hotel, so I can't speak to that.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
The staff and myself apologize for not meeting your expectations. I do wish that you would have spoke directly with us on the AC odor so that we could have investigated the unit and fixed a possible problem that may have been occurring. We hope that you will give us another try. Sincerely, Laura Assistant Manager

"Peaceful, relaxing, friendly, priced reasonably"

5
16/05/2016

We have used the Best Western River Tree (Clarkston, Wa) about six times now (past four years) in our trips from Boise, Idaho to northern Idaho. We find this Hotel as the best in all categories between our destinations in the north and our home in Boise. Friendly, clean, pet friendly (out little dog loved the fenced area off of the room to stretch and play), great coffee, great rooms, great Continental breakfast. Cleanness overall, from the parking lot to the interior pool & hot-tub & fitness areas is exceptional. We learned of this Best Western through friends who travel our same route several times a year. Pricing of the stay, plus the pet fee, is quite reasonable. So, far, we have yet to find any other hotel/motel from Boise to the Canadian border as pleasant and relaxing. Thank you Best Western - River Tree in Clarkston, Wa.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. We are very happy that the pet run area worked for your traveling companion. We look forward to seeing you again. Sincerely, Laura Assistant Manager

"Very nice place to stay"

4
15/05/2016

The people here were very friendly and accommodating. I would stay here again if in this area. Outdoor rooms, pool, hot tub, pizza place next door, Chinese place that delivers. On Main Street, nice breakfast with hot and cold food, super to deal with.

"Clean, quiet, a bit cramped -- GREAT hot tub"

3
07/05/2016

This was a stopover stay for us on our way elsewhere, but it was better than expected. The room was crowded, but the was comfortable seating, and it was immaculate in cleanliness. We travel with two small dogs, and they have a quirky requirement to take them to and from the rooms via a gated gravel walkway and we had trouble with the gates' locks, but it was nice to be able to let the dogs out into the area from the room'so sliding glass door. It was generous of them to give each dog a gift bag with pick up bags, milk bones and a toy. The surrounding area was walkable, but the neighborhood was a bit run down though not scary. The location was a convenient drive to the city'so amenities.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. It was the only solution we could come up with since we have no grass anywhere. We hope to see you again. Sincerely, Laura Assistant Manager

"Stayed here multiple times"

5
02/05/2016

My group has stayed here multiple time. It's a great place for us to connect, especially around the pool during the Summer. The rooms are very spacious and the beds are quite comfortable. It's very centrally located and the desk staff has always been helpful in providing recommendations for places to eat and drink around town. The breakfast has also improved over the last couple years and we have actually opted to skip our normal breakfast spot a couple of times to take in the breakfast served by the Rivertree Inn. I can't wait to come back again this Summer!

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
We look forward to seeing you this summer as well. Sincerely, Laura Assistant Manager

"Just like family"

5
01/05/2016

We have stayed here several times and intend to continue coming here when we need a hotel in this area. They have one of the friendliest and most helpful staff I have ever met. The breakfast was good and the rooms are exceptionally clean. I love the fact that they accept animals and do have several "dog" rooms with a sliding door leading out to a penned area for your pet. Also they give you a bag with treats, a toy, and puppy poopy bags in it. Really a nice gift to the puppy with you.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
It certainly makes it more fun for us when we see people return time and time again. It certainly makes us one large happy family. Sincerely, Laura Assistant Manager

"unique rooms"

3
22/04/2016

This location is definitely creative in condensing space. The room layouts would not be suitable for tall people or the handicap on the second floor. It was clear that the staff was very hard working, cooperative, and good at multitasking

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for taking the time to post your review. I will agree with you, we are not a cookie cutter hotel. I hope you will come see us again. Sincerely, Laura Assistant Manager

"GREAT HOTEL"

5
05/04/2016

We stayed in a room with 3 queen beds and loved it!!! The layout of the room was unique and roomy. The beds were comfortable and the shower was great. They had an awesome continental breakfast with a gluten free option (not something we used) for those that needed it. They also had fresh strawberries and blue berries for the waffles as well as whipped cream.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for your review. We look forward to seeing you again. Sincerely, Laura Assistant Manager

"All the amenities for a reasonable price"

4
02/04/2016

When we first drove up the area was a little sketchy but we were pleasantly surprised. The layout is unique and if it was summer would have been even better the sliding door goes right to the pool. The hotel had all the little amenities higher end hotels do, makeup wipes, nice shampoo ect. but without the price. The staff was very nice and extremely helpful with tourist attractions and the continental breakfast was also very good.

"Very best"

5
25/03/2016

We always stay here. They have done a lot of up grading. Staff is very friendly and helpful. Rooms are very comfortable, beds especially. Breakfast is outstanding. Great internet connection. We highly recommend staying here.

"Our second stay worse then the first!"

2
23/03/2016

We had stayed here a couple of years ago and thought it fine enough to use again. For some reason our key cards were a problem, the wifi didn't work well even when I hard lined my laptop I still had problems with the connection. We found a urine soaked wash rag neatly folded on the shelf under the others as we were packing to leave and the breakfast was lacking half the choices and made my tummy upset. What the hell happened? I used to recommend this site... not so much any more.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Hello D8792EMricharda, I would first like to thank you for choosing to stay at our property. We certainly appreciate your business, but I will be honest, I am caught off guard by the issues that you describe. I would first like to address the rag that was left in your room. I have had a meeting with my housekeeping staff, especially to newly hired individuals, to once again go over the proper procedures that make this kind of issue impossible. We sincerely regret that such a mistake was ever made. I respectfully request that if anything of this nature ever happens to you in the future, that you immediately contact a front desk attendant or talk to myself. That way we can take appropriate measures to correct the issue. Concerning our internet, I would like to apologize that you were having any issues connecting to our WIFI and Ethernet. Sometimes, connecting through hotel gateways can get a little tricky. Had you brought this to the attention to myself or any of my front desk staff members, we would have gladly assisted you immediately in properly logging in to our internet via the hotel gateway. Finally, concerning our breakfast. In accordance with our brand, Best Western, and industry trends for mid-scale properties we have actually added significantly to our breakfast in recent years. We keep a relatively diverse selection of food choices for our guests that includes selections that adhere to most any special diet. We have however, decided to offer different selections each day, rather than having the same items every day for guests that have longer duration stays. We regularly receive positive guest comments and reviews regarding our breakfast. I hope that you will give us another chance at giving you the superior customer experience that we have come to be known by. Kindly, Jason General Manager Best Western RiverTree Inn

"GOOD NIGHT'S REST"

5
06/02/2016

Excellent room and the workers are wonderful. Friendly and always there to help you if you need it. Breakfast was very robust and enjoyable. Something for everyone. The rooms are very clean and well kept. Love the pet rooms with a kennel attached so your pet can go out after being in the car and riding for a distance. Also, pets get a gift sack with little treats, a small toy, and "poopy bags" for their masters:)

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
We appreciate your taking the time to post your review. We understand how important your little friends are. Sincerely, Laura

"Plesant"

5
19/12/2015

Really like this hotel and its staff. Clean, friendly place to stay. Staff is so helpful and always good humored and happy to be of assistance to you. Great place to stay. The breakfast has a wide variety of food, and is kept fresh. They do allow animals, which I appreciate since I have a service animal that goes with me everywhere. The staff give the dog a doggie bag with treats and a toy in it as well as "poopy bags" for the humans:) You won't go wrong staying here.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. We really enjoy our guests becoming part of our family. We look forward to seeing you again. Sincerely, Laura Assistant Manager

"Pleasing surprise"

5
27/11/2015

The wife and I decided to head to Moscow for a University of Idaho basketball game and motel prices had been jacked up for a WSU football game. We were really surprised to find a room less than 30 miles away for such a reasonable price. The motel was clean, room was very nice and had a small couch and chair. The breakfast area is a little small but they had a full breakfast.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for taking the time to post your review. We are in the planning stages in expansion of our breakfast area but with any remodel it takes time and thought. We hope to see you again. Sincerely, Laura Assistant Manager

"Business trip to Clarkston"

4
02/11/2015

Best Western has been a reliable "brand" for us on business trips, and this time was no exception! While the "curb appeal" wasn't sexy, the staff were extremely friendly and helpful (Bo Jack's Grill was amazing!!) and the room was roomy, clean, and as nice as any other BW property. Breakfast (included) was above par: eggs, sausage, waffles, fruit (strawberries and blueberries, too) in a cozy room with NO blaring TV!!! We'll be back!

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. We look forward to having you back again. Sincerely, Laura Assistant Manager

"Thanks for the great stay"

5
23/10/2015

As always enjoyed the stay at your hotel. Really appreciate the new security updates. Staff and management were very helpful. Will stay there again. Always happy with Best Western hotels/motels. Thank you

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
We are glad you like the new update. It makes us all feel better. Please keep checking back to see all the new ideas we have in the planning stages. Sincerely, Laura Assistant Manager

"Best Western Clarkston"

5
18/10/2015

Easy access from freeway to hotel. On major street with many restaurants in the area. One of the best hotels we have stayed at in months. Clean, modern, great staff, breakfast awesome. Quiet We did not use the pool due to time, but it appeared clean. Really liked the jacuzzie bathtub!!!!

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Football weekends can really be a problem in our area. I am glad we were able to accommodate your stay. The staff and myself hope that you will look us up the next time you are passing through our area. Sincerely, Laura Assistant Manager

"Nice Motel"

5
08/10/2015

This motel is centrally located to restaurants and other businesses in the Clarkston and Lewiston area, which makes it very convenient for travelers. The staff is very freiendly and helpful, rooms are clean, and beds are very comfortable. The breakfast is also the best we have seen in the area for the prcie of the rooms. I would definitely recomend this motel.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
We appreciate your taking the time to post your review. The staff and myself, hope to see you again real soon. Sincerely, Laura Assistant Manager

"Very nice motel"

5
29/09/2015

Staff were welcoming and friendly. They allowed me an early check-in and even went out of their way to get the room ready. It was an odd layout for a motel - had to negotiate different pathways, but once in the room it was no problem. And my room had a sliding glass door that allowed me immediate access to my vehicle. Room was clean if not a bit small.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
We were more than happy to help you out. Hope to see you again real soon. Sincerely, Laura Assistant Manager

"Very nice"

4
25/09/2015

We arrived in town with no reservation not knowing there was a football game that night. The first place we went in Lewiston was full so we decided to try across the river in Clarkston. A couple who we were travelling with had stayed at the Best Western there and knew where it was. There was only two rooms left and they were suites. The gal at the front desk gave us a nice discount and we were very happy. The rooms where very spacious and very nice. The breakfast the next morning was really good also. Although the space was small the food was better than some I have gotten at newer fancier Best Westerns.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
We are really happy you found your way to our door. Hope to see you again in the near future. Sincerely, Laura Assistant Manager

"Happy"

4
15/09/2015

This motel is very motorcycle friendly and offers an excellent breakfast to start your day. The rooms are clean and well maintained. My choice when traveling. The Pizza and pasta place next door is good but not fine dining.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for posting your review. We are very motorcycle friendly as it is the way to travel these days. We look forward to seeing you again. Sincerely, Laura Assistant Manager

"Great room and service"

4
15/09/2015

This was a great room and the service was very good. Nice and clean, we enjoyed the hot tub and pool. Our room faced the pool and had a small table available to sit right outside the sliding door of our room. Breakfast was great. Had biscuits and gravy, scrambled as well as boiled eggs, fruit, pasties, waffles etc. Great little spot. Pizza place right next door if you don't want to drive or walk much.

rivertree, Manager at BEST WESTERN Rivertree Inn, responded to this review
Thank you for taking the time to post your review. We hope to see you again soon. Sincerely, Laura Assistant Manager