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SureStay Plus Hotel by Best Western Chula Vista West, Chula Vista

778 Broadway, 91910-5329, Chula Vista, United States - Ver en un mapa
SureStay Plus Hotel by Best Western Chula Vista West - Vista exterior El SureStay Plus Hotel by Best Western Chula Vista West se encuentra en el centro de Chula Vista. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El SureStay Plus Hotel by Best Western Chula Vista West de Chula Vista, California, goza de una excelente ubicación en el área de South Bay de San Diego junto a la carretera interestatal 5 y Broadway. Alójese en nuestro hotel y disfrute de los numerosos servicios que ofrecen nuestras instalaciones. Este hotel de Chula Vista ofrece unas competitivas tarifas y se encuentra situado a solo minutos de las principales atracciones del área de South Bay de San Diego, tales como el centro de San Diego, el centro de convenciones de San Diego y el aeropuerto internacional de San Diego. En las inmediaciones de nuestro hotel exclusivamente para no fumadores de Chula Vista podrá encontrar una gran variedad de otros enclaves locales de interés, actividades y atracciones, tales como la Playa Estatal Silver Strand, el centro comercial de tiendas directas de fábrica Las Americas Premium Outlets, Tijuana en México, el zoológico de San Diego, Balboa Park y el parque de atracciones Seaworld® San Diego. Disfrute de nuestras cómodas y amplias habitaciones para recuperar fuerzas y deje que nuestro cordial personal multilingüe se encargue de todas sus necesidades. Deguste nuestro desayuno caliente completo gratuito con huevos calientes, salchichas, cereales, fruta, yogures, jugos y café. Nuestro hotel presume de proporcionar a los huéspedes una excelente relación calidad-precio para todo lo que puedan necesitar durante su estancia. Reserve una lujosa estancia hoy mismo en este hotel de Chula Vista y prepárese para disfrutar de nuestros servicios.

SureStay Plus

Hotel by Best Western Chula Vista West




Los puntos fuertes del hotel

  • Desayuno americano completo
    Desayuno americano completo
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Personal multilingüe
    Personal multilingüe
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 47 huéspedes
Muy bueno
Con amigos Con amigos
De negocios De negocios
En familia En familia
En pareja En pareja
En solitario En solitario
Calidad del sueño
Relación calidad-precio


User 24/04/2021

Is a nice location in the pictures but it gets bad at night they need to start kicking random people off there parking rooms where 4/10 people at the front desk are 11/10 and beads are 11/10 oh rm 314

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Guest, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately

"Perfect hotel for San Diego visit"

User 23/04/2021

I have been staying here for over a week because I had RV problems. It's not often I rate business 5 star, so here's my opinion. Safe area, clean and comfortable room, lots of restaurant and close to I5. The most important thing, the staff are awesome. Thanks for making our stay enjoyable.

"Safety issue!!!! NOT up to Best Western standards!"

leila n, Nouakchott, Mauritania 09/04/2021

No fire alarm in room it was a parent and has been taken out ! Needs work, Iron / iron holder attach very high on wall, no ironing board. Hairdryer holder attached to wall no hairdryer. Toilet seat crooked very uncomfortable. Very loud banging screaming by others until 2:30 and then again at 3:30 and then apparently no manager on site. NO breakfast of any kind offered blamed on Covid other Best Western properties offer a bag and go which includes fruit some kind of a breakfast bar and some kind of a pastry and yogurt. For $100 a night I expected more

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Leila, Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better. Please feel free to reach out to 6192719554 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista West.

"Favorite spot in Chula Vista"

User 09/03/2021

This is one of my favorite spot whenever I visit Chula Vista. The housekeeper are very friendly and so a really good job in terms of cleaning rooms. They always have a smile on their face. General manager is very polite and helpful

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Elari0m, Thank you for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel. I have shared your positive feedback with the entire team & they are equally pleased learning of your review

"Excellent service."

User 08/03/2021

It is an affordable hotel with great value. The rooms are very clean enough towels,and smells great . Management and the employees are very helpful just love to stay at sure stay a lot thank you for your hospitality. There are convenient stores nearby. transportation for buses is just a few steps from the entrance of the hotel. it's just in case you don't have a car. l feel really safe and secure at this hotel.I love that it's only a mile away from Marina Park. 40 minute drive to the border. Enough parking when you have a car. Free Wi-Fi. Very good security. The double beds are queen-size very comfortable, when you get one that is just one bed it's a king-size really comfortable.. they have iron, hair blow dryer, microwave refrigerator, a sofa, foot rest, office table and chair, enough cabinets and cloth rack and a very large TV with cable and Netflix in some of them.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear mikevI1331JT, Thank you for choosing Sure Stay Plus by Best Western, we are all delighted that you enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care. We appreciate your loyalty to our brand

"Friendly staff and excellent service"

User 08/03/2021

They have everything that a family would need as room amenities and features. The rooms are always immaculate. The staff accommodates to our requests. The location is close to food places. The property is very inviting and quiet. This makes it feel safe and secure. The beds are comfortable and large. There is a seven-eleven and a restaurant next door along with a couple of gas stations and laundry mat. The housekeeping service is wonderful. They ensure we are necesitated with our requests everyday. It's close to the hill crest medical facility where we visit for our routine checkups. I stay in Mexico and travel very frequently. This place has my highest recommendations for all the travellers.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
DearJason, Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again

"Wonderful Stay"

User 08/03/2021

I am actually a repeat customer at this hotel's the staff here very polite and helpful. They go an extra mile to ensure we have a great stay. Additionally, hotel is located at a prinelocation and is very close to everything.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear edr, Thank you for completing the survey. It's great to know you enjoyed your stay with us. Hope to see you soon

"Very nice"

User 20/02/2021

Awesome two week stay very nice and clean will stay again they were professional and the stay was very nice would definitely stay again... convince to all the surrounding and close to stores and restaurants

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Albertoe, Thank you for choosing Sure Stay Plus by Best Western, We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud and motivates us at the same time! Thank you


User 19/02/2021

Best trip experience thanks to the wonderful customer service and accommodations!There is no doubt in me that I will come again to this location. The whole family will love their service by Akshay! I live this place

"Staying here after my work"

brorico17, San Diego, California 19/02/2021

This is one of the best hotel in Chula Vista area. I always come here on weekend from Friday to Sunday. The staff here is very helpful in all the aspects. They do everything they can to ensure you have a great stay. Location is also close to everything

"Excellent service and stay"

User 09/02/2021

I am a veteran and it's an honor to stay with the surestay plus hotel as they accommodate veterans with a special discount. The location is great as there is a 7-11 next doors and many places to eat around. They make sure to keep the rift-raft away and make the premise very inviting, and make the stay pleasant. The public transit is right by the sidewalk outside the entrance. This property is renovated, and the mattress is some of the most comfortable I have come across. As I am old, the general manager Akshay has been very hospitable to accomodate my necessities, and also provide concierge.

"Best customer service"

Onadneva, Oceanside, California 01/02/2021

When we check in, it was raining but the checking process was quick. We stayed 3 days and Front desk Ashky was very attentive throughout our stay. I was impressed with our room cleanliness. Everything is walking distance which we enjoyed. Just wish they had breakfast available but i understand due to pandemic its not being served. Will definitely stay again.

"Sure Stay Plus by Best Western"

User 29/01/2021

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice.I Travelled Across 14 Countries From India To USA First Time recently For My Further Studies.And I Stayed At This Place For 4 straight Days and My Experience With This Hotel is Very Good. I Will Give 5/5. Thank You.

"Not as advertised"

User 05/01/2021

Every time someone closed a door, turned on the shower or called to someone it could be heard. Room stank of cigarettes even though it was a nonsmoking hotel. Sheets weren't clean, tub was peeling, wall paint was peeling, carpet was very dirt. Barely slept, got up early and left. I wouldn't stay here again.

"I will come back to The SureStay"

saramartinez619, Chula Vista, California 26/12/2020

Thanks to Akshay for going out of his way to make us feel welcomed her everything. The rooms were very clean staff were very up to ensuring we practices COVID-19 safty. Quite place to stay close to shopping enters really enjoyed my stay


H4095RTsergiog, Chula Vista, California 26/12/2020

Everything really was great Loved AC and the house keeping was good.At the window the worker were very helpful especially Akshay very helpful.Right here they were taking the necessary precautions with the COVID-19 that is going on.Place is very close to everything shopping centers the mall love i will keep coming here


User 25/12/2020

Great place to stay if you are in Chula Vista very clean,quite,and close to everything and they have employees that are very prompt if you do go ask for Akshay he will guide you out alot close by Walmart shopping center it is also near chula vista mall and not that far from Las Americas outlet

"Comfortable Rooms With Ameneties"

User 22/11/2020

I Had a Great Stay, Will Do It Again. It is Close to The 5 Frwy, Mall And Restaurants. Chula Vista Marina is Only About 2-Mikes Away. All Rooms Have Refrigerators, Microwaves And Coffee Makers. Clean And Comfortable Beds. Im Definitely Staying Again on My Next Visit.

"Clean Rooms and Good Customer Service"

iamaliaha, Chula Vista, California 20/11/2020

I've been staying on and off at this hotel for almost two months. I like this property because of the staff's friendliness, and the room is clean and spacious. I also like having a microwave in the room and just having microwavable food whenever I don't feel like going out. There is a lot of walking distance shops/food chain around the area. I like walking, so I enjoyed staying on this property.

"Do not stay here"

User 23/10/2020

The room and service was terrible. It had a bad order, could not get towels, bugs, and it appeared to be an extended stay for those with financial difficulties. Do not stay here. If I did not use my reward points, I would have turned around immediately

"Great location off freeway"

H3338UJdavidc, Mesa, Arizona 29/08/2020

lots of shops, restaurants, and mall around property. Easy freeway access and close to Coronado. Neighborhood a bit so-so but property is clean, room very nice, and decent size. Very friendly staff. No breakfast, at least right now but not hotel fault - Covid regulation related.

"Sure Stay Plus"

User 21/08/2020

I was blown away with the high quality hotel room I stayed at. The room was comfortable spacious extremely clean and quiet. I was so impressed by the friendliness of the entire Sure Stay staff along with the terrific amenities Coffee maker was awesome microwave refrigerator and television were brilliant!

"Terrible ! Place looks good on the outside @ inside until Your trying to fall asleep drug infested place ,cops drama"

User 22/07/2020

Room air conditioner didn't work kept turning off room was hot and SUPER NOISY sounded like somebody was leaving the water on all night , couldn't sleep ..People running around all night tweeker status

"Clean rooms and affordable"

User 23/04/2020

Me and my boyfriend enjoy staying at this specific Best western since the general manager always hooks us up with our favorite room on the property. Like all places you get what you pay for but the rooms are definitely always clean and housekeepers are attentive. Special thanks to Ashkay

"Worst place ever"

E3988MOgabrielc, California Desert, California 22/03/2020

Wanted to put me in a room with a hole in the wall then got mad at me for not taking it. Then kicked me out when i wanted to extend do to the city booking all the rooms an hour after i left they had rooms available again. All becuase my son had a cough avoid at all cost the best western plus is a way better hotel

"Not staying here again"

Travel23500337744, Visalia, California 16/03/2020

This room is over priced for what you get and we will not be staying here again. The franchise owner is very anti-God. We got this one by mistake and and would prefer the Best Western next to the 805 Freeway.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Van Lewis"

698lesliev, Doral, Florida 11/03/2020

Hotel was a very nice surprise! We enjoyed a very nice and clean room and very nice and helpful staff. We'll be back. What I like best is the cleanliness of the room and bath. We highly recommend this hotel for your travels.

"It was reasonable, but overall not what I expected from the Best Western family of brands."

readfly, London, United Kingdom 11/02/2020

It was either this hotel, or a Best Western closeby. This cost about $30 cheaper for the 2 nights, and we believed that it would offer a similar Best-Western service. Overall, we had a comfortable stay, but you do get what you pay for, and the rooms are markedly smaller than in the Best Westerns, and as another reviewer mentioned, the breakfast room was very small, and most items were out before 9am. They do allow to take breakfast to your room, but I'm not a guest who likes to do that. I like the open space of a room, the television on low with the morning news, and a little buzz. The biggest issue for us was the noise. We asked at check-in for a quiet room, and was given 206 - close to the street! The receptionist attempted to convince us that it was quiet - it was not. We requested a room change and received another at the back side of the hotel. This was better, albeit with the freeway humming in the distance. Perhaps there is just more soundproofing in a standard Best Western. It's important to note that the receptionist was not at any point rude, or had a bad attitude. Nonetheless, we did like the coffee in the room, and we liked the tolietries provided. The hand cream was rather nice. The breakfast was simple and what we expected. All we'd say is that something needs to be provided to go with the eggs - a sauce, or chives, something. Plain scrambled eggs doesn't seem good enough, especially when thinking back to when we stayed at the Best Western Plus in Page, Arizona, where the breakfast service and options were some of the best we ever had. So overall, an average experience. Not what we expected from BW - but not terrible either. However we will try the Best Western closeby when next in the area.

"Quiet comfortable"

shanbot71, El Cajon, California 04/02/2020

I had a very restful and comfortable stay at the Best Western in Chula Vista. The staff was friendly the breakfast good and the rooms very clean and modern and roomy. I also liked how convenient the stores and food places were located so close to the hotel. I definitely will come back and tell my family and friends about your hotel. Thank you

"Not what I expected from a BW partner "

sunnyalberta27, Sherwood Park, Canada 10/01/2020

First time at a Sure Stay, and likely my last. Booked based on Best Western brand and TA reviews. After our stay looked more closely and noticed that 14/18 5* reviews were placed by people with only 1 review. After my experience I wonder how legitimate these reviews were, or if they were friends of the property. The good, bed was very comfortable, room was a nice size, and room had a large flat screen tv, fridge and microwave. The poor; I was told the hotel had just been renovated. The attention to detail was truly lacking, the plumbing was so noisy, you could not hear the tv when you ran the tap, the tap was installed so far back on the sink that every time you used it water splashed all over the counter. The mirror, lamps, towel hooks were installed crocked, the toilet seat was installed poorly and the sticker from the toilet was only torn half off. The toilet paper roll was so tight that you could not get paper off without using two hands and pushing the paper around the roll. The walls were so thin, you could hear the neighbours coughing all night, and the window curtains were too narrow and short that they let light in all night and blew up every time the heating unit turned on, which it did frequently. The ac unit leaked all over the outside of the room corridor, so you were always stepping over streams of water, they did have some pail to catch the drips. You could see they painted the cement floors, but the paint was poorly done and peeling. Parking stalls were tight, and if the motel was full would be hard to manoeuvre in the narrow aisle. Breakfast on TA indicated waffles and bacon, there were neither, there were microwaved eggs and sausage, along with the same one flavour of yogurt every day, strawberry banana. Coffee and juice was out by 8:40 and it was hit and miss if someone came out to make more. There were also fruit flies everywhere, and they had a half cup with solution out to catch them at the front desk. The pool has been closed since November, but yet it's hours are advertised at the front desk. They had silk poinsettia plants in the breakfast area, that still had the big price tags on them. How hard is it to removed a tag? While none of these items, were that significant, it really did not uphold the best western brand I've become accustomed too. I've attached a few pictures. Just everything here felt sloppy, I hope my feedback will help them consider easy fixes to significantly improve future customer stays.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"A wonderful stay"

Dolores G, Fresno, United States 28/12/2019

Going out of our local town to a city can be a stressful time fir my autistic child, but knowing that we'll be staying at a hotel that makes us feel welcome and accommodated is essential for us. We love it!!! Thank you....

"Awesome stay"

User 23/12/2019

The service of the hotel is very welcoming. The hotel is very neat and clean. The location of the hotel is perfect shopping center, restaurant and 7 eleven is by walking distance. Great amenities at a very affordable price.

"Very comfortable and clean"

User 23/12/2019

Friendly staff. Prices were fair. Rooms were clean and spacious. Bed was very comfortable. Perfect location with a lot going on in the area. Truly recommend this hotel to my friends and coworkers. I plan on staying here throughout my business visits.

"Awesome Hotel"

User 18/12/2019

The hotel is very neat and clean and comfortable. All the services are excellent. The breakfast area is really nice and kept clean. Housekeeping staff is vey polite amd helpful in all the aspects. Akshay the manager went an extra mile to help us. I would highly recommend this hotel

"Most helpful"

DawnErece, Chula Vista, California 16/12/2019

I arrived to the Hotel at 3:00 am and was greeted by Ray who was working the front desk. He was very helpful and made my check in stress free. The rooms are comfortable very clean.Hotel is located in a great location close to everything you will need. Amazing complementary breakfast lots to choose from. Will definitely return again. Thanks you again Ray for your help.

"Super Clean Hotel !!!"

User 12/12/2019

This is recently renovated and kept very clean. It is close to everything. Taco shop and 7 eleven are right next to it. Front desk is very helpful and knowledgeable and friendly and the breakfast they serve is on point

"Awesome Stay"

User 11/12/2019

Very clean hotel and awesome staff. Beds are really comfortable especially when you are pregnant. Akshay is very helpful at desk and housekeepers always have a smile on the face. In short, great hotel and excellent staff

"Pleasant Stay"

User 02/12/2019

My husband and I had a very nice experience at this Hotel. The rooms are very nice and comfortable. The staff was extremely helpful in all aspects. The complementary breakfast is off the hook it was great. We will be staying at this Hotel again for sure.

"Great stay."

User 17/11/2019

Great stay, professional staff, good value. Breakfast was good , and free!I would definitely stay here again. the only thing wrong is the swimming pool was closed due to maintenance. But all in all great stay.

"Highly recommend"

User 15/11/2019

The new management and staff was very welcoming, and made our long stay feel comfortable, safe, and secure day and night. Nice comfortable clean rooms, daily breakfast with many restaurants within walking distance.


User 14/11/2019

This is an excellent hotel for anywhere near its price point. Akshay, the nice gentleman at the front desk, was very kind and efficient. My (new) wife (we're on our honeymoon) and I got a nice room in a very quiet location. I would expect to pay anywhere from $30 to $50 a night more than what we paid. This might be the best deal in town! Thank you, Akshay!

"Recently renovated property..."

David_Dolmat, Santa Marta, Colombia 29/10/2019

I would recommend this location if you have a vehicle and need an affordable place to stay. Great staff all very friendly. You may here some noise from outside but otherwise you'll get a good sleep. As a recently renovated property I would recommend. I usually stay at Best Western, Marriott and Hilton properties. For this type of hotel and the price I would say it was a decent stay. I suggested that they add extra no smoking signs on the second floor balcony and to use more earth friendly plates, cups and cutlery. Currently they are using plastic but should probably switch to paper.

"Not at all what I expected"

Tina J, Willowbrook 16/10/2019

Not what I expected. Had to ask for extra towels, toilet paper only to wait hours before getting it. I have a toddler so needing this stuff is a necessity. My resv stated 3 people. Why would 2 sets of towels be only in the room. Have stayed in best westerns in the past and the reason I chose this brand because of the hot bfast. Looks like I'm switching to Radisson they gave real hot bfast.

"Very interesting stay. Great staff - very friendly."

stevew407, San Diego, California 06/10/2019

So I started with one night and have stayed a lot longer as the drama in my life rolls on. So the staff is friendly and helpful. Good breakfast has MORE than the others I have been at with Eggs and Sausage and many other nice touches. The hotel is recently remodeled so it is like new and clean.

"Stayed for Wedding"

User 25/09/2019

Only stayed for one night, but it was very easy to appreciate the nice air conditioner, furniture, and how clean it was. Had a cushy chair with footstool, mini fridge, plenty of towels, nice lighting including headboard with built in adjustable reading lamp, nice sun blocking curtains, a good looking pool and fruit and cereal in the morning. But what I was really impressed with was the design of the rooms, they just looked really nice and clean. From the lighting fixtures to the stone floors and nice clean bathrooms. I've stayed at $400 a night all inclusive a that didn't look this nice or clean. A large part of that must be the staff, they really must deserve the credit for that.

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.