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Best Western Preston Chorley West Park Hall Hotel, Chorley

3.5/5  - basé sur 1160 notations.
Park Hall Road, Charnock Richard, PR7 5LP, Chorley, Great Britain - Ver el mapa

Tras un reciente y multimillonario proceso de reformas, el recién renovado Best Western Preston Chorley West Park Hall Hotel proporciona a los huéspedes la excusa perfecta para disfrutar de una o varias noches de alojamiento en nuestro hotel. Por supuesto, los alrededores de nuestro hotel (aproximadamente 40 hectáreas de hermosa campiña arbolada) permanecerán tan deslumbrantes como siempre y contarán con el valor añadido de unas instalaciones totalmente renovadas que proporcionarán un mayor nivel de confort. Con una tranquila y relajante ubicación a sólo unos minutos de las autopista M6 y M61 en el corazón de la zona noroeste, nuestro hotel (y el complejo del hotel) cuentan con una exquisita decoración y proporcionan un confort de primer nivel con suites ejecutivas, suites con cama con dosel y habitaciones temáticas. En sus momentos de tiempo libre, disfrute de un relax total en nuestro excelente club de bienestar y spa Vitalia, un auténtico oasis de relajación. A la hora del almuerzo o la cena, nuestro prestigioso restaurante Brooks ofrece una inmejorable selección de 19 suites para conferencias con capacidad para entre 2 y 700 comensales y que nos colocan como el principal lugar de celebración de todo tipo de eventos. Además, nuestras instalaciones específicas para actividades en equipo le permitirán desarrollar al máximo su productividad. Tenga en cuenta que todas las habitaciones ubicadas en el complejo tipo aldea se encuentran a poca distancia a pie del edificio principal. Los niños podrán acceder a la piscina con restricciones.

Best Western

Preston Chorley West Park Hall Hotel

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Piscina climatizada
    Piscina climatizada
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

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Basado en la opinión de 1160 huéspedes
NOTA EMITIDA
Excelente
338
Muy bueno
331
Normal
216
Malo
147
Pésimo
128
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
171
De negocios De negocios
213
En familia En familia
416
En pareja En pareja
225
En solitario En solitario
27
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Perfect wedding place"

5
04/09/2018

Stoped here with wife for blackpool fancyed somthing better good price for a hotel with everything you want in door pool gym even a lake surounding hotel nice rooms tea and coffee etc would be and is a perfect wedding venue enjoyed my breakfast all set out nice buffet style nice hotel all in country setting too

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Alan M Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you and your Wife enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards Gary Naylor General Manager

"Wedding in The Banquet Hall"

5
04/09/2018

We had an amazing wedding day in the banquet Hall last week! (27/08/2018) Sue our wedding planned was so helpful all the way through & Joji our on the day organiser was brilliant. The room looked stunning for all 3 changes and so was the food! All staff were lovely and couldn't do enough for us, thank you!

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Gemmurphy89 Congratulations to you both. I will pass your thanks to Sue, Joji and the rest of the team. I;m so glad you both had an amazing day. Thank you again for sharing your experience, and we hope your next visit will be as good as the previous one. Kind regards Gary Naylor General Manager

"Charity Event"

4
02/09/2018

There was a few hundred of us at the Park Hall Hotel for a Charity event Lunch. The Service and food was nothing short of excellent. In fact it was so good, before the event had finished we booked another event.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Sherlock999 Thank you very much for your review, I am delighted that you enjoyed your visit for a Charity event lunch at the Best Western Park Hall Hotel and Leisure Club. I look forward to welcoming you back again soon, next year if not before. Kind regards Gary Naylor General Manager

"Not very happy."

2
21/08/2018

As a regular Best Western customer and rewards member, I must say that this is the first time that I have been left disappointed. We found little supervision in the dining room at breakfast time - it was a little chaotic and dis-jointed. On the Saturday we went out for the day and got back at 1830hrs tired and hungry with our 6 year old grandson. When I booked a table for the restaurant, I was advised that it was closed for bookings until 1930hrs because of a table for 32 being catered for? I reluctantly booked for half past seven and we waited in the bar until then. At the designated time we went through to the restaurant only to be told that we didn't have a booking and that 'Chef' might be able to do something for us for about an hour later because he had a big table of 32 to look after! Miffed, I took my wife and grandson out telling the maitre D that we would go and find a MacDonalds as we were starving and it was getting late. They didn't seem too concerned, neither did the girl on reception. When I checked out I also told the reception and again not too concerned. I was given the Manager's e-mail address in case I wanted to speak to him about the problem but I think I am finished with Best Western rewards now so shall not bother.

"Lovely place, great stay"

5
21/08/2018

Stayed here on a Wowcher, it was our anniversary. On arrival the reception staff was lovely and friendly, we had cream tea in the bar which was lovely, we used the spa and that was lovely, room was perfect, clean and spacious. Our evening meal was perfect, the staff couldnt have been more attentive, breakfast was lovely. Just a lovely place to relax with very friendly staff, would definitely stay here again ??

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear darren0101 Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"medieval banquet"

5
20/08/2018

went to medieval banquet on sat and what a brilliant night we all had.thanks to Jenny for looking after us in there. food was excellent and plenty of it, compliments to stuart the chef. Drinks flowing nicely all evening. loads of entertainment going on then dancing till early hours. everyone in my party of 16 had a really good time and wants to do it all again. if youve never been to a medieval banquet before i highly recommend you go. I guarantee you won't be disappointed. We also stayed in the hotel,overnight, the rooms were excellent very clean, beds comfortable so had a really good nights sleep. went down for breakfast in the morning, the food was hot and tasted amazing. plenty to choose from. thanks to all the staff especially beth clara daniel and dom in resturant they were amazing, oh and not forgetting chris the chef, thanks the food it was excellent. Thankyou to all the staff for the most enjoyable experience and we will definitely be back again

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear jennie0171 Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed the Medieval Banquet, I will pass your comments to the team you mention. We look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Great stay !"

5
14/08/2018

We've just got back from a 2 night stay here and have had a brilliant time,we stayed in the village (room 28) and the room/apartment was lovely,very clean and a non smoking room so all good. The hotel staff were all very friendly and very helpful,the breakfast was included and was fantastic also providing gluten free bread. We ate at the bar on the second evening and the food was also great. The facilities are really good,I used the gym in the mornings and have to say that it is fantastic it has everything you need. The swimming pool was really nice (yes the floor in the small pool could do with re-doing but it's not as bad as has been made out in some reviews here) ,the steam room and sauna were very good. Had read some bad reviews on here so was a bit worried about it before going but needn't have been,enjoyed it very much and thought it was great value for money. My boys aged 12 and 8 didn't want to leave they enjoyed it's so much.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Martin R We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In particular thank you for comments on the leisure side, we will get the lagoon pool re-tiled later this year when we re-fit the changing rooms, but as you can image the whole would have to be closed for as couple of weeks and therefore been very difficult to fit in to our programme. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Lovely place and amazing staff!"

5
14/08/2018

We stayed here using a Wowcher and we weren't really sure what to expect. But it was amazing. The reception staff literally couldn't have done more to help me including recommending and printing directions off for local places to visit. Reception was pretty cool too, very big and modern looking with cabinets with things for sale in them. We had cream tea (which was delicious!) and then went for dinner in the evening. I couldn't believe how good the food was and the chef was so accommodating with my allergies (this has been mentioned 2 weeks prior when I booked but hadn't been passed onto the chef so the menu wasn't suitable for me at all). The room was very big and spacious and the bed was comfy.Breakfast was superb the next morning. I couldn't recommend this place enough, set in lovely settings and great staff!

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Holley89 Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your Wowcher deal with afternoon tea and dinner. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Wedding"

5
12/08/2018

I want to keep this short but to the point. I could waffle on all day on how good Angela was and how she made our big day Perfect, with excellent planning and customer service which was second to none. I could also ramble on about how Karl displayed perfect professionalism during the day and night, how he organised all the staff to make each element of our day seamless. But I won't, the location was stunning, the staff excellent, everything very clean and immaculate. We was left to enjoy our day with the confidence that it was all in hand. I can't recommend this place enough if your thinking about tying the knot, ask for Angela and I guarantee your will not be disappointed. Thanks to Angela and Karl for making our day perfect.

"Wonderful weekend stay"

5
12/08/2018

Stayed in the hotel for a two night break. Fantastic room. Very family friendly. Food in the bar and at breakfast, plentiful and tasty. Staff welcoming, friendly, efficient and responsive. Free WiFi with good connectivity. Great leisure facilities equipped with two pools, gym and steam room. Would definitely book to stay again.

"Our Medieval Wedding <3"

4
11/08/2018

On 3rd August, I married my wife here in the medieval banquet hall and what a completely unique and amazing day we had! We booked the venue in February 2017, knowing as soon as we walked into the large medieval hall that it was the venue for us. We were greeted by Angie, the wedding co-ordinator who showed us all the facilities and packages on offer. We were blown away. The hall is on point! A high ceiling, chandeliers, stone walls with armour and wooden flooring. We had quickly decided we wanted a Game of Thrones theme for our wedding day, and Angie was very helpful to help us bring this vision to life. As planning went on, Angie continued to be in touch with us over many months. A really nice touch was a surprise bunch of flowers delivered to our door when we booked and paid our deposit. We decided we didn't want tradition and saw the option of having a 5 course medieval banquet complete with entertainers for the wedding breakfast. On Angie's recommendation, we attended a banquet night within the venue and booked this for our day! As time got closer, Angie couldn't have done more for us. She was always happy to answer any questions and happy to meet us in the run up of the day when we wanted. We wanted our day to fit with our theme, so we made all our own decorations and stationary. We even requested the actors for the banquet entertainment to change the names to King Robert instead of King Arthur and say they were in Westeros instead of Camelot. All were happy to oblige. On our big day, we had Angie and Karl looking after us and making sure everything went smoothly. The day was amazing and everything we could have ever wished for! They definately embraced our theme and set everything up in the room exactly as we wanted it. We even had the added bonus of a signature photograph with the fire eaters from the banquet! All the staff made sure everyone was well catered for. All food was served piping hot with entertainment between each course which all our guests embraced. For our evening reception, we had a full hog roast. It was one of the best I've ever tasted and I had many guests telling me the same. Not a hungry person in the room! If this review was for our wedding alone, it would have been 5 stars plus. Unfortunately, the hotel side of things let us down slightly. In the run up to our big day, we had quite a few guests telling us they couldn't get through to reception to book a room. I tried on behalf of a friend and also struggled myself. When we arrived at the hotel, we were told check in had changed to 3pm, despite all website and booking info saying 2pm. Some guests rooms weren't ready, even after 3pm but they were however provided with drinks vouchers as compensation. On the morning of getting ready for the wedding, we all found the heat unbearable. We tried to call reception for some fans as there was no air conditioning, but they didnt answer the phone. My parents also discovered the towel rail in their superior room was switched on full heat. Maintenance staff had to come and switch it off. We managed to speak with reception and were provided 2 small fans for the two rooms we were getting ready in, but they didnt help much. Bigger fans would have helped more. The bridal suite was fantastic. A 4 poster bed with a large seating area and television. We had rose petals saying, "Just Married " when we returned to our room after our wedding and a bottle of champagne. A lovely touch. Would I recommend this venue to anyone looking for a unique wedding? Absolutely! No faults can be found with the wedding team and we cannot thank Angie, Karl and the team enough. As for the hotel, I find the service can be improved on the facilities to make guests comfortable upgraded slightly. Having said that, we would return in future to spend some time at Park Hall and reminisce over our wonderful day.

"Spa and treatment day via a voucher"

1
03/08/2018

OMG this was totally horrible. We had booked 2 treatments and a day using the facilities. The whole place is dirty, old and falling to bits. The gym as ok, but crowded with equipment, some of which was very old. The equipment was too close together. The changing rooms were old and tired. The robes (which we had to pay £3 each to "rent") were clean but very old and should have been white, but mine was grey. Then we went to the spa. Dirty, rusty, falling to bits. The warm pool had a big concrete piece in the middle, for what reason, i have no idea........ maybe there was a leak at some point. In the small Jacuzzi the chlorine was overpowering and affected our eyes. The biggest thing was the cleanliness, or rather the lack of it. We didnt stay long in the spa....... I took pictures as I was so disgusted. You can make your own mind up. The treatments (hot stone and facial) were really good, and its a real shame that the whole place isn't maintained to match the treatments.

"Wedding "

5
29/07/2018

We were guests at a wedding here and booked a room to stay overnight. The wedding breakfast was lovely - lots of guests commented on how hot the food was when it came out which was amazing considering the number of guests. All the staff were quick, efficient and polite. The food was delicious and plenty of it. Our room was really nice too - a really hot day so naturally it was warm but there was a fan in our room. The room was clean and spacious and the beds comfy. The breakfast too I couldn't fault! I only live 5 miles from the hotel so hadn't stayed here before but it really was great value and a lovely surprise.

"Absolutely Awful Place."

1
29/07/2018

Stayed at this hotel for one night with a Hen Sparta of very mixed ages from 21 up to 70... Firstly we had pre booked and arranged afternoon tea.. On arrival it was stated that they did not have the afternoon teabooked. This was quickly resolved and the food etc brought out to tables we just landed on ourselves.. After receiving information that check in was 2pm, we ate and had a lovely afternoon. At 3:10 we decided to go to check in so that we could spend the rest of the afternoon in the Spa/swimming... To be informed by the most miserable and unprofessional staff member that out of the 7 rooms booked only 2 were ready and that check in was 3pm— we had already gone past 3 pm but all the emails stated 2pm check in!!!... Not good enough.. We then all went(18) of us to the 2 rooms that had apparently been cleaned.. They hadnt been cleaned and many items were found such as Ibuprofen, nappies, baby food etc!!! This was taken straight to reception and we requested to speak to a senior staff member/manager... housekeeping were informed and we were told they would try to have the rooms ready in the next hour!!!! Well.... The rooms were all finally ready at 5:20pm. As I said check in was from 2pm. This meant that we hadnt been able to use the facilities at all.. The manager who we spoke to did apologise for the inconvenience and explained that the Hotel was short staffed. We explained that that wasn't our problem and this event was booked months ago and they should know how many guests are arriving and departing etc. The evening meal/entertainment was hit and miss, however the hotel did give us some complimentary bottles of wine on the night for all of the issues above.. The rooms we were allocated were The Chalets, very outdated and seperate to the hotel, therefore if the weather is bad like it was this weekend, you have to walk outdoors around the back to enter the main entrance which is very strange.. Very strange room allocation as they had put a family in a room in the middle of our Hen Party(would have put them on the end rather than in the middle)). Night do... Well it's not the hotels fault but some of the guests are a little undesirable, very rude, offensive and out for a fight... This is not our style. One poor girl was in such a state that the ambulance had to be called!!! Breakfast was the best thing at this hotel , lots to choose from such as cereals, hot foods, pastries and hot drinks, lovely young man with a very polite manner(looked like he's just left school) excellent and is a great asset to the team.. This hotel really needs to sort out it's act as this weekend showed the unprofessionalism especially from Reception staff and the housekeepers. The pictures attached are the ones of the room that we had been allocated that hadnt actually been cleaned and the “clean”one with the tablets and nappies left in the drawer. Would I stay here again... Definitely NOT.. Absolutely Disgusting.. Not sure if check out went smoothly as I handed my key card to a relative as no point all of us going to check out. Then walk back to car park 6 in the rain!!!

"Ac Units"

1
28/07/2018

Booked in to Room 87a. My immediate concern was the noise from the air conditioning units. Spoke with lady on reception at 15:30 and she assured me that the ac units were connected with the leisure facilities and they would be switched off at 22:00. Here I am at 00:42 battling against the Noise of the ac units. Had I been told that the ac units could not / would not be turned off as I have just been told by reception at 00:30 I would have asked for a change of room. However the hotel is now fully booked and I cannot move rooms.

"JAYNE . M"

4
25/07/2018

Arrived at hotel and was greeted by nice friendly staff.lift was out of order but didnt bother us as we wear on the first floor . The staff did apologise for lift not being in use. Room was very nice and clean . First night was great slept great. The next night there was a wedding. Not the Hotels fault but we didnt get any sleep at all. Wasn't the noise from the disco but from the guests at the wedding . I can only say who ever they were they made complete fools of them selves by smashing up a bedroom. And arguing all night. Keeping every one around them awake. The hotel manager was fantastic couldn't apologise enough. Even though it was out of thare control he gave us a one stay free of charge. My friend an I love this Hotel and will not let people that are the lowest of the low spoil it for us .So keep up the good work staff. And don't let these sad people grind you down .Cos we'll be back .

"Great nights sleep"

5
24/07/2018

Great hotel food spot on ..clean friendly staff ....and used the leisure facilities .two pools two Jacuzzis? Steam room sauna and was plenty of space ..Def be returning. ..ten min drive away is a tesco next to a harvester pub and hungry horse if you fancy to eat out. . Our last night we went to Wigan chinese buffet? 20 min drive. .. couldn't fault the hotel restaurant if you want to stay and relax.

"the medieval hall was great ,"

3
17/07/2018

The hotel is good and high standard. Not impressed that the lift was out of order and we were given a room on the 2nd floor. The hotel should have offered an alternative room. also the hotel rooms are not air conditioned. the last 2 months have been very hot but still no offer of a fan

"Two halves"

5
14/07/2018

This place has some excellence and some not so good. We came here for our wedding and that was spot on. Angie and Karl were amazing and everything went smoothly and just as planned. The room was beautiful, the food excellent, the organisation outstanding! My thanks to you both. The not so good: We booked in the night before the wedding to make things easier and had the bridal suite for both nights. The room was filthy.... not just dusty but the glass tabletops sticky so had to spend the first half hour cleaning. My mum was in a room a few doors down and her room was much nicer but much cheaper. She also got extra nice touches like biscuits and a fan. The room was very warm and the window opened onto a shared balcony so could not leave open. Others were on that balcony smoking too so the room filled with smoke smell, not to mention the loud woman shouting into her mobile at 8am the morning after, right outside the window. On the morning of the wedding, I rang to order some sandwiches for the bridal party.... after half an hour I got through to speak to someone. I asked for anything but fish.... guess what turned up after another 40 mins?? Tuna! No option then as soon be time to go. The extractor in the bathroom didn't work either and although I reported it, wasn't looked at before we left. The lift was out of order and we had a few restricted mobility people in the wedding. But my main issue was the fact that my wedding was at 2pm. Some guests had a long journey as from London or Cumbria. They asked if they could check in early to freshen up... £20 extra!! So the rooms were available but they wanted £20 each! Very poor when you consider how much I spent here. So fab for a wedding, but need to sort the rooms out. Thanks again to Angie and Karl.

"So much potential"

2
09/07/2018

My partner and I stayed at Park Hall for 1 night as we were attending a family wedding nearby. On first impressions the hotel looked beautiful, the setting is lovely with a big lake in the grounds. The hotel is really quirky, with lots of different outbuildings and function rooms and could be absolutely spectacular. Unfortunately though it needs massive investment to bring it to it's full potential, it is very tired and everything needs complete refurbishment. The room was in dire need of a lick of paint and the bathroom was dated and dirty. The carpets were dirty and didn't fit properly. The patio door opened onto a shared asphalt-covered balcony area, but it didn't lock and could only be secured with a security chain. I would have been extremely concerned if we had our children with us. The balcony area was filthy and littered with cigarette butts. We needed to call reception a couple of times and each time it rang for a long time with no answer. The young blonde girl on reception was helpful but the hotel seemed short-staffed and the bar staff seemed disinterested and apathetic. The leisure club could be amazing but is very dated and the lagoon pool needs a good scrub! In summary I just wish I had a few million pounds to invest in what could be the most fabulous hotel!

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear travellerdd22 Thank you for taking the time to write and review. Although I could narrow down the room you were in, I will check all rooms that overlook the balcony area as we on on-going with decoration and normally do not have issues with painting. I'm sorry about the balcony areas being littered, I am considering at this time nit allowing smoking in this area for the comfort of others and cleanliness of the area. I will be looking particularly at the locking door. The leasure club is due a refurbishment later this year, we are just awaiting a start date from head office. Kind regards Gary Naylor General Manager

"Medieval Wedding"

4
06/07/2018

I can't say enough about the staff at this hotel. We had an amazing wedding in the Banquet Hall. Because the hall is already so beautifully decorated we didn't have to do anything. Angela and Carl did a cracking job for us up to the wedding and on the day. And the DJ was an absolute legend. All my family commented how lovely the hall was. We had a great wedding breakfast and we were served very quickly. The bridal suite was a lovely room very spacious to say we had a photographer, 2 make up artists, a hair stylist, myself and 3 bridesmaids. No air con in the room but the reception does have fans if you ask them. The wedding packages at this hotel are amazing and you get so much more for your money I cannot recommend it enough. I had emailed Angela so many times up to the wedding and she always got back to me so quickly. We arrived the day before with all my wedding favours and other bits I wanted for the tables and it all went to plan exactly how we wanted. Brilliant weekend thank you so much.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Amy P Thank you so much for your kind words, many congratulations on your big day I;m so glad it all went t plan, I will pass your thanks to Angie and Karl will be delighted to here your comments. We look forward to welcoming you back to Park Hall very soon. Kind regards Gary Naylor General Manager

"May 2018 Wedding"

4
03/07/2018

My new husband and I got married here on 27th May and it was the most magical day. Angie was our wedding planner and she was brilliant from start to finish. We changed the date of our wedding and she was really accommodating and throughout the whole process made me feel very calm and reassured that the day was going to be perfect. On the day the staff were great. I was very particular over how I wanted the room to be dressed etc and they got it exactly how I wanted it. We chose the medieval suite to get married in and we received so many compliments on how beautiful the venue was. I would recommend hiring the star cloth, love letters and baubles for the ceiling as they really made the room look stunning. We also booked the caricaturist who provided our guests with some fun and entertainment in the evening. The food was excellent and again we received complaints on how good it was. There was wine included in our wedding package but it was a bit annoying that it didn't come out until after the main meal was served as guests has started buying their own wine by then. Also when we came back from having our photos the Village Inn bar which was exclusively booked for us whilst the main room was being changed over was shut before the main room was ready and when we questioned the staff their response was ‘you all left so we shut'. This meant my guests had to use the main but which wasnt exclusive to my wedding. One final thing which was annoying was that despite being told we had nothing to pay when we checked out a letter went to my mothers house a month later to say we owed £17 for some drinks! After the thousands we'd spend on the wedding! Overall those things didn't spoil my day. It was the best day of my life. The room was to die for the venue was perfect and most of the staff were fab. Would definitely recommend.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear BrittanyGillott95 On be half of myself and my team may I congratulate you and your husband on you marriage, it is always the pleasure of the team to ensure a Bride and Grooms wedding day goes as planned. I will pass your thanks to Angie, she is excellent at putting minds at rest and ensuring nothing goes forgotten. With regard your further comments please accept my sincere apologies for these mishaps, I really hope it did not spoil your day. I had already had strong words with the bar members who let you down on the day with the closed bar and late wine service, this is nit what I expect from my team in any area of the hotel. I am still looking into the charge you were sent so weeks later, and how this happened, but I'm sure Angie has spoken to you to say we will be clearing it from our end. We hope to see you both again in the near future, perhaps for an anniversary stay over. Kind regards Gary Naylor General Manager

"Superb hotel and spa"

5
01/07/2018

Stayed with the family and was excellent from start to finish. The staff can't do enough for the guests and the facilities are excellent. Great restaurant, large sitting areas and a bar open till late. Fantastic surroundings and a lovely relaxing atmosphere. Would certainly recommend and I'm looking forward to staying there again soon.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear jeanjeannie12345 We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Sad day"

5
30/06/2018

We had a funeral to attend in LEIGH early morning, we booked in here for the night very good value excellent facilities good food ?? the only bad thing was no aircon very stuffy so sleep was very limited

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear caroleharrison28 Thank you for your kind comments and compliments, I'm sorry to was not a break you would plan for – I am delighted that you enjoyed your stay, have noted your comments on the air con (although have spent a considerable amount on fans over the long spell of hot weather) and I look forward to welcoming you back again soon under nicer circumstances. Kind regards, Gary Naylor General Manager

"Excellent service as always "

5
29/06/2018

The ANME has beheld 13 events here now and we're always really impressed with there service from start to finish. The quality of the food is always top notch... Shame the piano in the bar never seems to get played... I'm sure there'd be some local talent that'd be keen to get experience playing in public... Can't fault anything really though.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Rick C Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay and event once again. I agree, perhaps the piano is underused (normally by guests) and it could be something I look at for the future. We look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Lovely place"

4
19/06/2018

The hotel is huge. Amenities are excellent. Our room was one of the bungalow type rooms which was ok. We would have liked a room in the hotel, but as there was a wedding taking place, the receptionist said we would be better off in a bungalow due to the noise. Which we appreciated. Breakfast was lovely. A huge selection of self service items. Full English, pastries, cereal, fruit and beverages. Couldn't fault it. Would definitely stay again.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear ali_tay16 Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Hopefully you can have a room in the main hotel. Kind regards, Gary Naylor General Manager

"our wedding 9/6/18"

5
12/06/2018

we viewed a few venues for our wedding and I must admit before viewing, park hall was last on my list! Im so glad we decided to view and go ahead. from start to finish the wedding co ordinator sue lester was always helpful and on hand via email, in person or phone, even minor questions were never made to feel un important. it was held in the eccleston suite which was perfect especially as the sun was shining and we had access to the garden reached through the back doors of the room. The room was perfect for both ceremony and evening function and looked beautiful at all times, turn around from day to evening was quick and efficient. I have to mention Ford, Joji and Ellie the staff were so caring and looked after us from start to finish, again nothing was to much trouble and they always had a smile on their faces! the bridal suite was beautiful and the free champagne and breakfast in bed was a huge touch ?? the grounds are beautiful for pictures especially by the lake all in all the day went without any hitches or disappointment we didn't have to worry about a thing. would 100% recommend

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Joanna S I'm so glad you choose Park Hall from your list and may I congratulate you both on you marriage. Thank you so much for the kind comments, and special mentions of my team, they will be delighted to hear (as I am). I agree, the room looked lovely on the day along with the grounds and lake for your photos. We hope to see you both here again soon. Kind regards Gary Naylor General Manager

"Simply perfect!"

5
09/06/2018

We had an over night stay at this hotel and we were not disappointed. We stayed in a little chalet in the hotel village, it was immaculate, comfortable and had everything we could have needed. It looks as if the site used to be a holiday camp years ago as there is an abandoned theme park next door, however this does not interfere with the pretty rose fronted chalets. In the main hotel is the restaurant, and this is a must for dinner. I can honestly say the Chef knows his stuff!! Our meals were to die for. I had a Pave of salmon with hand cut real chips and pea sprouts, I was in total heaven. My husband had the duo of lamb, again beautiful presentation and cooked to perfection. It has to be the best food we have ever eaten. Breakfast in the morning was as good. The staff are all polite and helpful, they all take pride in what they do. The leisure facilities are brilliant, the pool and jacuzzi are free to use and are open from early in the morning until 10pm. The only one thing that disappointed was the very poor water pressure in the shower, but it did not spoil our stay and I wouldn't hesitate to recommend this hotel to anyone.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Janine366 We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will especially mention your comments to our chef who will be delighted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Relaxing night away"

5
07/06/2018

Just stayed here for a relaxing night away with my partner. After check in we spent a relaxing couple of hours in the leisure club and then had a fantastic meal in the restaurant. Breakfast was fab too and we then spent the rest of the morning sitting out on the patio in the sun with a coffee! It was just what we needed! All staff we encountered were lovely and friendly too. Would definitely recommend.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Liverpool861 Thank you very much for your review, I am delighted that you enjoyed your visit to the Best Western Park Hall Hotel and Leisure Club. I look forward to welcoming you back again soon. Kind regards, Gary Naylor General Manager

"Some areas a bit quirky"

3
05/06/2018

Rather quirky place with some rooms in separate chalets and decor in need of some TLC. Note that the Wi-Fi is weak and patchy. Donner in the restaurant was a highlight of our visit and deserves more clientele.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear garioch4 Thank you for your feedback, we have been working on decoration and refurbishment throughout the hotel and grounds but unfortunately does take time. However we do feel we are moving forward and have many plans for the coming months. I'm glad you found some positives with you stay and we hope to be able to welcome back to Park Hall in the future. Kind regards Gary Naylor General Manager

"Shocking - £30 For some Leaves"

1
04/06/2018

Just paid £30 for THE most unappetising and unimaginative meal I've ever had. We gave the restaurant a few weeks notice in advance to prepare a vegan menu as there was nothing already suitable. This is what I was given on the night! Starter: supposed to be rocket, cherry tomatoes and pear. What did I get? The naffest salad containing DRY Watercress, DRY walnuts and DRY apple. That's it, no dressing, nothing. Main: Stuffed pepper with Mediterranean veg. Half of a stuffed red pepper served with slices of roasted bell pepper!!!! Dessert: That's right you guessed it, a bowl of fruit! Very bland and mainly grapefruit, which unfortunately, I cannot stand! I've never, ever felt so disappointed with a meal! Ever! Shocking.

"Awful stay!!!"

2
01/06/2018

Room 123!! Shocking. Hotel in full need of modernisation. Room so warm & stuffy. No air con. Window opened only slightly. Bathroom very small. Also not very clean. Windows filthy. Carpets shabby need a good clean!! In fact everything needs replacing.

Gary N, Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear JEM1z, I'm sorry to hear about your experience at the Park Hall Hotel last weekend, please accept my sincere apologies. Be assured I take all feedback seriously, and will be looking into these matters further with those on duty, and try and establish what happened. It should not be a reflection of the Park Hall Hotel as we do strive to give a superior service experience, on this occasion my team has let myself and the hotel down. If you prefer please email me on [email protected] and we could discuss this further. Kind Regards Joji Easo Operations Manager.

"Pre wedding night out"

5
30/05/2018

A really great hotel with tremendous staff and very nice food in the restaurant plus a spa to use, excellent value really enjoyed it. We were staying one night before moving on to the wedding venue, the staff were very good and accommodating nothing was too much trouble would recommend it especially if you can get the dinner bed and breakfast deal

Gary N, Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Raycough, Thank you very much for your lovely feed back, here at the parkhall hotel we strive to go the extra mile for our guest and I am glad that on this occasion you have enjoyed or customer service, food and sap facilities.I would pass your message on to my team and they would be very delighted and thankful to hear this. Kind Regards, Joji Easo Operations Manager.

"was a weddin"

5
30/05/2018

il recamend it to me friends to come n stay was brill and staff very friendly breakfast was brill the rooms where we had the weddin did them um nice n lovly recamend it to anybody to come and stay ther

"Most amazing wedding experience"

5
29/05/2018

I don't know where to start. We got married 26th May 2018 and I must say I made the right decision booking it at this Hotel. From start to finish, Angela the wedding planner was on hand to make everything just perfect for our wedding day. She covered every fine detail and if I worried about anything she settled my mind and helped me have the most amazing day that any bride and groom could ask for. The bridal suit was gorgeous with a lovely big four poster bed. Every thing you could think of was done to perfection. Thank you park hall, especially Angela for making our dreams come true. x

"Love it here 2nd visit"

5
20/05/2018

Stayed here 2 years ago n went to a medeval night had a great time so came again n loved it. We had a 2 night stay so 1st night we went for tea in the restrant n had Scollops an pasta, my boyfriend had scollops an a chicken burger the food was amazing. 2nd night we went to ed sheeran n Rihanna night an that was great to, they were good performers n again the food was great!!!!! My bed was so comfy didn't wanna get out in morning! Went for breakfast an it was really nice but I couldn't stomach eating much after the night before, my boyfriend went up three times for more food the fatty haha

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Guest Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay again. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Spa"

2
17/05/2018

Needs doing up the rooms not clean, hair dryer not working, wifi not working as it said it's free wifi that a lie. The restaurant has not much for vegatrain not even a simple bake potatoe or pizza. I would not recommend any one to book for more than 1 night.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear AminabibiSidat I'm sorry on this occasion you were disappointed with your stay, we would always aim to rectify room issues if reported to us immediately and never ignore complaints at the time. With regard the restaurant menu, we have an A la Carte and a daily specials menu every night which have a minimum of 6 starters and main courses suitable for vegetarian guests including 'Twice Baked Cheese Souffle', 'Spiced Tempura Seasonal Vegetables' and 'Sweet Potato and Roast Squash Galette'. I'm sorry none of these were to your taste. Our bar menu also has vegetarian choices on, in particular the pizza your mention. Kind regards Gary Naylor General Manager

"a couple of nights"

4
17/05/2018

we arrived before the due time but our room was ready we had our grand son with us they at first gave us a one bedroomed apartment expecting my grandson to sleep on a bed settee no chance so we went back to reception and they sorted it out immediately the pool was lovely a lot better than last time we stayed here

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Heather U Thank you for taking the time to write a review. I am delighted that you enjoyed your visit and we were able to upgrade your room booking for you. I look forward to seeing you again in the near future. Kind regards, Gary Naylor General Manager

"Stay here and eat at the restaurant you will not be disappointed!"

5
16/05/2018

Ok this hotel is just perfect. The staff from reception through to restaurant are perfect. The rooms are clean and the facilities are first class. As for the restaurant if you eat here you will leave feeling amazing. The staff waiting on a first class and the chef is truly fantastic. When I ate there everyone in the restaurant was gushing over how amazing the food was. I think the waitress was taking every empty plate back with messages of thanks to the chef. Stay here...eat here...enjoy you will not be disappointed.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Andrew S Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay, in particular your meal in Brookes restaurant. I will pass your comments my my head chef to share with his team, I'm sure he will be delighted. We look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Excellent night away"

5
15/05/2018

My husband and I stayed here for 1 night and were very impressed. Check in was lovely, friendly and informative, spa facilities in the main were excellent, service in the restaurant for both evening meal and breakfast was impeccable and the food was absolutely first class!! Would definitely recommend!

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Louise E Thank you very much for your review, I am delighted that you enjoyed your visit to the Best Western Park Hall Hotel and Leisure Club. I look forward to welcoming you back again soon. Kind regards, Gary Naylor General Manager

"Excellent stay"

5
14/05/2018

The people here are so open and helpful. They seem happy in their jobs amd are so friendly. The food in the restaurant is just SO good - real cheffy stuff and really tasty. Go just for the food! Could suggest parts need a bit of attention, but it's a big place so can't have everything 100% all of the time. Had 2 nights here whilst attending a family funeral and definitely chose the right place. Receptionist Charlotte and our waitress (Cerys?) both deserve credit, both lovely ladies.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Andrew S Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay and I will pass your comments to Charlotte and Clara. We look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Room for improvement"

1
10/05/2018

Found this on Bookings.com for a bargin price of £43, now wish i had spent alot more on the room or found somewhere else to stay, comes up as Park Hall Express though payment taken out prior to my arrival so not impressed with that when its not meant to be taken till I arrive. Room isnt in the main hotel and nice walk away. Got told that wifi isnt working correctly in fact wasnt working at all which isnt good if like me you have to send or received emails, however you could get reception in the main hotel itself if you wanted to walk to the main part. Room was tidy though maintance isnt high on the list, draws coming off on chest of draws both by the bed and where the tv was, water was only warm when running the bath. People smoking in the room next but 1 from me though could smell it into my room, loud music being played till about 11 no respect for others staying there. Had a bar meal in the evening though limited range of what you could have or go to the restaurant where prices were very high. Very greasy Burger and chips and not cheap either at £13. Would I stay there again, NO WAY would hate to see what it is like when its busy. The only good thing was its only about 3.5miles away from the M6

"Afternoon tea and spa access"

5
08/05/2018

I bought a voucher for me and my friend for spa accesa and afternoon tea off Groupon and it was lovely. Afternoon tea waa well presented and adequate. You each got a scone jam and cream, 3 cakes and 3 sandwhiches as well as a drink. Spa access was relaxed and the staff were friendly. There was a seperate kids pool. The facilities were a little tired but were lovely all the same. Definately look on groupon for the voucher.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear rowli89 Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your Groupon Spa day and afternoon tea. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Party night"

5
08/05/2018

I went to the 'Now That's What I Call Music 80s/90s/00s' party night at Park Hall on 28th April which included an overnight stay. I was part of a group that was there on a hen do of all ages (over 18, obvs!). We went to the hotel early to check in to our rooms and have a few drinks before the meal and party, and there was a nice relaxed atmosphere. We couldn't get parked at the front of the hotel but there is loads of parking round the back so it was no problem. There were four of us sharing a quad room in the village style rooms, which were like cute little houses! Everyone had a proper bed :) The room was plenty big enough for us all, as was the bathroom. There were also enough mirrors and power points and even a proper hairdryer! I can't remember which room the party was in but it was freshly decorated in neutral colours and had it's own bar. The bar staff could've done with a bit of basic training (i.e. spotting who is next to be served, smiling) but the prices were reasonable. The food was really lovely and the portions were good. The service was really well organised too. The DJs were fun and interacted with everyone, and the selection of music was just right; a good balance of the decades. The room did get a bit hot at times but that was probably due to my crazy dancing, hahaha! It finished at 1am which was just enough. Breakfast was SO good, and believe me I tried everything! All in all I would definitely recommend one of the party nights for a birthday celebration, hen do or just a safe, hassle free night out with the girls!

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Sarah S We very much appreciate your comments regarding your attendance at our 'Now That's What I cal Music' night in our Park Suite and overnight stay here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Perfect wedding venue!!"

5
30/04/2018

Me and my husband got married here on the 27th of April. Cannot thank everyone at park hall enough. The venue is absolutely beautiful and the room was set up just as we imagined (banquet hall) each and every member of staff were amazing they couldn't do enough for us including all our guests. A very special thanks to Angela and mike, they made sure everything ran smoothly and kept us calm. The hotel rooms were spacious comfortable and spotlessly clean. All of our wedding guests had a fantastic time and nothing could be found to fault. The food was out of this world and enjoyed by everyone. If you want the perfect wedding in a stunning setting then this place is highly recommended from us. Thanks again for making our special day so memorable xx

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear stephanie b Congratulations from all at Park Hall on your marriage. Thank you so much for your review, it's always a pleasure to receive positive feedback and I will pass this to all involved in your day - in particular Angela and Mike. We hope you are able to visit us again soon and enjoy another night with us. Kind regards Gary Naylor General Manager

"Not up to the usual Best Western standards"

2
27/04/2018

Booked through Booking.com and was surprised to get a room in a best Western for only £54 for the night. It didn't take me long to realise why it was so cheap .... I parked outside reception and then found I had to drive around the complex to find my room. The place seems to be a mixture of hotel and industrial units with very badly made up roads connecting the multiple car parks together. As I drove round, it became more and more shabby, potholes, rubbish everywhere, etc. Not a good look ! I was in room 1 in the village, close to the pool which meant lots of noise and foot traffic. As soon as I opened the door, I could smell damp and the room was very 80's style. The sliding mirrored wardrobe doors were off their runners making the wardrobe unusable and the curtains were pretty see-through and also didn't keep much of the noise out. Bathroom looked like it was recently tiled but the shower was an electric jobby - poor flow rate once it was set to the right temperature. I expected a decent power shower in a BW hotel. The real ale pump in the bar was not working and the beer I had to drink was decidedly average. My fish and chips bar meal (£13) was quite a small greasy portion, not very appetising at all. It was a poor experience and I won't be repeating it.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Ronny48 I'm sorry on this occasion you were disappointed with you stay, please accept my sincere apologies. We have been attempting to fill the potholes on our car parks for some weeks but the weather has turned against us every time, I am assured we will be completing the work this week. As you can appreciate the industrial units are not owned by us and I have 2 full time groundsmen who tend the any rubbish on a daily basis. I will take all your comments on board and hole we can improve those points for other guests. Kind regards Gary Naylor General Manager

"Nice hotel"

4
27/04/2018

Stayed here again and so far have never been disappointed. Room is a good size with a very comfortable bed and a great power shower. Bar area and food good with comfortable chairs. Breakfast options plentiful. All in all a place I would definitely stay at whether on a business trip or as a family.

"Night away"

4
25/04/2018

Wanted a nice night away. Read the reviews and they were mixed. We arrived about an hour early and were checked in straight away. Very lovely pleasant reception staff. Our room was clean and spacious, with a balcony overlooking the grounds. Was on a group on deal so had dinner, bottle of wine, breakfast and use of facilities. Meal was lovely, and again the staff were very pleasant and helpful. Used the facilities too which were clean and relaxing. Breakfast was lovely too and a good fill up. Would definitely recommend this hotel. Lovely grounds too.

"Not my cup of tea"

1
22/04/2018

We decided to stay here last night as visiting family in chorley. Room was £41 for the night which was cheaper than other local hotels. The hotel reception staff were very friendly and provided a map to our chalet/villa type thing. The car park was free but very pot holey which wasn't great for the cars suspension, but can overlook that. We were in villa 1, on opening the door i wasn't amused as the decor was very grandmas house but i could overlook that. The curtains were hanging off the rail a bit and were not great at keeping the light out and the bathroom floor had mud on it, not just a few steps either. The sink had a shelf underneath and i dropped the soap on to it and picked it up filthy so think the place needs a good clean. We decided to go for a swin before check out and the rock pool had loads of tiles missing it looked awful and there was a hole in the ceiling. The steam room door seal was broken too. The whole area seemed grubby so my visit was not a long one. I wouldnt stay here again, it has so much potential so its disapointing.

"A VERY WEIRD PLACE."

1
19/04/2018

On arrival we thought this the strangest place. Its a hotel with bits and pieces of building everywhere, including some rather shabby outside rooms forming a small village complex. The place is surrounded by gardens, woods and ponds and further out derelict funfair and abandoned go-cart circuit. Everything is just a touch run-down. It was chosen as dog friendly, which it was but the room was so small we could not fit in the dog-crate. We ate on room service which was fine for what it was - fish n chips and burger n chips. Big problem was next day when I (stupidly) left a bag behind containing a few packs of biscuits and av very important document folder. Within hours I noticed and phoned the hotel. I was told house keeping had gone home but someone would call back first thing next day, no call. I phoned again and was fobbed off. I called later same day and was told nothing had been found in room 15 - I asked them to check as this was impossible, no one called back and when I called again I was was told the cleaner may have thrown rubbish in the bin.....A brand new bag, unopened packets of biscuits and a folder with obviously newly dated documents - I think not. Again I was told they'd investigate and get back to me - I am still waiting that was 5th April and today is 20th April - surely with Best Western brand they could do better?

"Disappointing "

3
18/04/2018

We stayed in the chalet number 49. We were disappointed and were going to stay another 2 nights but just didn't feel it was value for money. 1) the room was dirty. There was cobwebs & dust. My husband & son both have dust allergies & my husband suffers from asthma. This made there stay quite uncomfortable. 2) disappointing that the pool closed at 6pm and opened the next day at 11am so my children could not make use of the facilities. 3) one of the main reasons we booked the hotel was the free WiFi which did not reach our room so again children could not do research for there homework. Just needs a bit of TLC Plus points Free parking Lovely location Plenty of tea coffee making facilities Maybe next time we will stay in the hotel rather than the Chalets

"This hotel does not deserve any star rating !!!!"

2
12/04/2018

Stayed there for one night on Good Friday. The hotel was full and the main area was filthy. We could not find a table in the bar area and when we did, we had to share a table. Before we could sit down, we had to clear the dirty plates and glasses ourselves. Considering we paid top price for an executive room in the hotel, the so called basket of fruit had a shrivelled tangerine and an old apple served on a paper napkin. Unless you are very short, you cannot take a shower as the higher the shower head the less water flowed from it, The leisure club is filthy; old sweaty stains on the carpet and all around the cardio machines. It smells old and musty You will get better breakfast in a cafe. Considering the hotel charges £10.00 per head, there isn't a great choice. Tea is served in a large thermo flask at the buffet that resembles dish water, continental breakfast is non existent if you are on a diet or a vegetarian, so-called toast is served in a metal tray for you to help yourself. There were no pastries or bread rolls. The only saving grace was the evening dinner which was very enjoyable; but beware as they tried to charge us for a bottle of wine instead of a glass and they also added items we didn't have. The only reason we gave it a 2 star was for the evening meal.

Gary N, Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear piggy5292, Thank you for writing this review about your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because your business is valuable to us I would like to discuss this further with yourself,you can reach me directly at 01257 455 000 if you wish to discuss the matter further. Kind Regards Operations Manager Joji Easo

"Short Break"

3
11/04/2018

Park Hall Hotel Checking in was straight forward, no problems. Room given was in ‘the village', very tired and unkempt. Two ‘fans' or ‘turbines' were revving up out to the rear of the room (obviously connected to the leisure pool). No way could a normal person be happy with the volume. Matter mentioned to the reception staff who dealt with the issue admirably (moved to another room in the main hotel). Much much better! Chose to use the leisure facilities, the receptionist left a lot to be desired, I've met a more curt person who was bordering on rude before). In that position you should have a meet and greet, she was more huff and gruff!! Camelot appears to have been built around 1983, well I think that that is the last time a paint brush visited! All very tired and run down. Inside the hotel is very nice, the staff are polite and helpful. The ‘village' resembles a set from the ‘Walking Dead' all quite spooky at times with a derelict ‘Camelot' on the fringes. Free WiFi is advertised throughout the hotel! Not true, a notice of ‘No Internet Connection' Checkout was straight forward. Would we visit here again Emphatically NO!!!

Gary N, Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear BjHarrisonDueWest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am glad that you found the staff to be friendly and efficient, I shall pass the message to the team who will be very happy and thankful to hear that. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Joji Easo Operations Manager Best Western Park Hall Hotel & Leisure Club

"Park Hall Chorley"

4
05/04/2018

All in all very good. . Leisure facilities and restaurant very good !! Village accommodation not the best but not the worst either. Alot of ants in room and wifi would not connect .. had moved rooms once as 4th bed unsatisfactory

Gary N, Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Lloydo6469, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you have been enjoying your stays with us. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Cleopatras's Spa Park Hall Hotel"

4
03/04/2018

I bought this as a Groupon voucher for my mum for her Christmas present. We both enjoyed a hot stone massage, facial and pedicure. The staff were very good and friendly and the lunch was good. Pool facilities were also good and we really enjoyed the day.

Gary N, Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Holly D, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you have been enjoying your stays with us. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Weekender"

3
03/04/2018

Stayed at this hotel for a long weekend. Despite the hotel being full there were still parking spaces available which was great, the reception area looked lovely and all the staff were polite and friendly. Our room was clean and tidy but the view wasn't very nice as it was over the roof tops at the back of the hotel but they were fully booked so I understand you can't always have a choice. The bed was uncomfortable as the mattress felt really uneven like it was either old or cheap and the duvet was so thin we were freezing cold! I looked for a blanket in the room but there wasn't one. I put the storage heater on to 30 degrees and it only seemed to be on periodically So the room never warmed up. Our shower didn't work at all so we had to have baths throughout our stay which was quite a refreshing change. The room was a good size and well laid out and well let. The housekeeping staff again were really friendly and tried their best to help. The lifts were quite small and only held 4 people at a time which in a fully booked hotel isn't ideal, we also got stuck in the lift for a short time too! Overall not a bad hotel and clearly very popular!

Gary N, Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Sonjabowyers, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Gary Naylor General Manager Best Western Park Hall Hotel & Leisure Club

"Brilliant for families "

4
02/04/2018

We stayed in this hotel for 3 nights (Good Friday- Easter Monday) We had considered cancelling our booking due to the bad reviews we had seen but decided to chance it. I'm glad we did as this hotel is a little gem. We were in the village part of the hotel which meant we were staying in a chalet. It was modern, clean and warm. The main living area/bedroom was big enough for me, my husband and 2 children aged 9 and 6. There was a TV with free view and tea and coffee making facilities. The next room was a bit like a utility room with place to store clothes and an iron and ironing board. There was a bath and shower, the bath was long enough to stretch out in. The shower was a bit weak but it did the job. The swimming pool was excellent, there was a children's pool and family jacuzzi, a separate pool for lane swimmers, an adults only jacuzzi and a steam room and sauna. The changing facilities were huge and well maintained. We had breakfast one morning which was ok.we didn't eat on a night in the hotel. The hotel was a great base for us while we were visiting Blackpool. I would recommend this hotel and we will be returning in the future. The staff were friendly and helpful. The WiFi worked brilliantly the first night but went off on the Saturday and it didn't come back on after that. We rang reception about this and they advised that the WiFi drops in and out at the village.

"Enjoyable family night away."

5
01/04/2018

We stayed as a family of 4 in the main hotel building for 1 night. Pool: The changing rooms where clean and we were provided with towels. The 2 pools are a bit dated but clean and warm. Our 2 children loved it, especially the little spa pool which they could use, smiles all round! Bar: We ate in the lounge bar in the evening which was modern, clean and comfortable. The prices were very reasonable for a hotel and the food was of a high quality, we were especially impressed with the children's meal as the coated chicken was real chicken breast and not processed/chopped (needless to say us grown ups helped them clean their plates!). Room: We had originally booked a village room but were able to change to the main building upon check in. The room was clean with nice furniture and bedding. They supplied a travel cot for our toddler which was huge and she loved making 'dens', that is, before she became unwell...... During the early hours of the morning the little one started being sick which was upsetting for her and pretty stressful for us all! I went down to reception to see the night manager Paul to ask for some refuse bags in which to place the dirty towels and bedding. Paul was very, very helpful and once everything had settled down arranged for us to move to a nice, clean room just across the hall in order for us all to try and get some sleep. He made sure we were all ok and had everything we needed in which to deal with the situation and we were very impressed and grateful with the excellent service he provided. Breakfast: We had booked a deal which included free breakfast for us all. It was buffet style breakfast which suited us fine as we could try to tempt our recovering little one with various plain foods. The cooked breakfast items were plentiful and hot. The croissants and pastries came out freshly made and warm, yummy! The coffee was filter coffee, yes it was served in a flask jug but these were kept topped up. We were all more than happy with the choice on offer and the quality of the produce. The only criticism I had with breakfast is that at 9.50am (last service at 9.30am) everything was switched off/cleared away and the younger members of staff seemed to be hovering about waiting for us and the other tables to leave. Reception: Upon check in and check out the staff on reception were very polite, helpful and friendly. Overall, we would definitely return and are planning on arranging this soon. After reading some reviews on here I was slightly apprehensive but my worries were unfounded. Amazing staff, good food and happy children, what more could we need!

"Not a hotel I'd recommend."

2
27/03/2018

It's hard to describe this place. Some parts are nice but it fails on the most basic things. The hotel is more like a holiday resort. There is a main building but then surrounding it is a series of small buildings like a holiday village where I have been put on both occasions. These rooms in the village are clearly very old and need work. I can sleep through most things but the walls are so thin I could hear the room next door talking very clearly and at 2am was woken up by doors being shut and laughter. I ended up having words with them but frankly they weren't being loud or obnoxious, the walls just seem to be tissue paper. I've also had to put a pillow underneath my door because the draught coming through is absolutely horrendous. The radiator in the bathroom does not get hot enough so getting out of the shower especially during winter is not a nice experience. The plus side is the staff have been mostly friendly and helpful, the beds are fairly comfy but some may find them a bit firm. The TVs look like they've been seconded from the back of a Boeing 737 they are absolutely tiny and really not much use at all. Overall this certainly is not the worst hotel I've stayed in but it is not somewhere I would pay to stay in the future with severe modernisation.

"Pageant competition"

1
24/03/2018

I don't even know where to begin with this trip, it was a disaster from the start! The room was damp and cold, I couldn't sleep and neither could my partner. The room looks like it hasn't been updated since the 80s, the roof you could see daylight! I Wouldn't have stayed here if it wasn't for competing in a pageant. I couldn't get a room in the main building so I had to stay in the village. The staff were incredibly rude! They mixed up my booking and when they found I was in the village a lady said “oh you're in the village which is for the budget people”, to which I replied “it was the only room that was available”. We couldn't get into the room with the key card, my partner had to go back to reception to sort it, when we got in it smelled really damp. The tv didn't work, I couldn't get WiFi and the shower didn't turn on either so we had to have a bath. I wouldn't recommend this place to my worst enemy! By far the most disgusting place I've ever stayed at!

"OMG"

2
22/03/2018

My husband and I booked 2 nights in this hotel and thank goodness we only have 1 left to stay. We have a list of 11 faults at the moment after our first 24 hours and these will be presented to management tomorrow morning. The most important fault is the cold room with totally inadequate heating. So disappointing that this type of accommodation still goes on under a global hotel chain banner. On the plus side the staff are lovely and so is the breakfast so some saving graces.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear lynnwhyte Many thanks for taking the time to review your stay with us at Best western Park hall hotel, I am disappointed to read of your experience and would like to apologise we failed to meet your expectations. I have taken your comments on board and shared them with the housekeeping and maintenance team and will make the necessary improvements required. As per my email to yourself, I hope you can stay with us again and see us in a different light. Kind regards Gary Naylor General Manager

"Checked out 8 hours after checking in.. Appalling!"

1
18/03/2018

Me and my partner booked to stay at the Park Hall Hotel on 17th March 2018. We arrived at the hotel and checked in everything was fine. As we got into our room it was freezing cold we had to ask for extra heaters and then sat for the first hour and a half with out coats on in the room as it was so cold. We then decided to unpack our suitcase. As we opened the draw to begin to put our clothes in we found a full bag of cocaine and an empty bag. We asked for the manager immediately and this problem was solved. However, the room was still freezing cold so we decided to go into the steam room and sauna to try and warm up a little. When we arrived back to our room only then 4 hours later was it at a reasonable temperature. As we began to attempt to unpack for a second time we noticed how dirty the room was full of cobwebs and dust. We decided not to unpack and get an early night only to be lay wide awake due to the amount of noise coming from the party downstairs. I went to reception to ask for some earplugs and they could not provide any. So i asked what time the music would be on until to be told at least 1:30am. We then asked if we could move rooms to be told the hotel was fully booked. My partner then said we would be checking out and the person at reception then said he could move our room however their is a chance we could be charged for moving! By Midnight me and my partner couldn't not sleep due to the noise and checked out of this appalling hotel (on the way to checking out we found yet another empty bag of drugs) and came home for an actual night sleep! I wouldn't recommend this hotel to anyone as it is £90 that we have wasted to end up just checking out and coming home just so we could actually sleep.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear KatieRebeccaBevan On behalf of Park Hall Hotel, please accept my sincere apologies for the issues you encountered during your stay last weekend. I have been investigating what happened with regard the room cleaning and what happened with the room allocation, this is nit common practice as you can appreciate and I will be looking to not have a further occurrence of either of these incidents. I have messaged you back through Best Western and hope you will be able to get in touch and stay with us again in the near future. Kind regards Gary Naylor General Manager

"Great place for a wedding"

5
05/03/2018

I can really recommend Park Hall if you're wondering where to organise a wedding. We came over from Sweden twice last year, the first time for 1½ weeks to arrange everything and the second a few weeks later for a week when we got married. The hotel has rooms for all budgets. The first stay was in a budget room which was excellent for the price, the second stay was in the fabulous bridal suite. Special rates were available for us and all our guests. Wedding coordinator Angie was really helpful and always sorted out all our last-minute decisions with a smile. I recommend the Medieval Banqueting Suite for the reception - brilliantly original. Food was good (chose buffet-2, own bar (could have done with real ale though), good DJ, in fact everything was great (including the weather !). The only two misses were my own - firstly we booked the wedding ceremony at the Registry Office when it would have been more convenient to do it at Park Hall and secondly, I managed to get very stressed about the arrangement when it turned out that it was totally unnecessary - Angie and the crew at Park Hall had everything under control and everything went without a hitch.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear StevePollitt Please allow me to offer our congratulations. I very much appreciate your comments regarding your wedding celebrations held here at the Park Hall Hotel and Leisure Club. I will pass your comments to the team, in particular Angie, who will be delighted, it is great to hear her hard work is recognised again. I will take your comments on board with regard real ale and it could be something we look at for the future. Thank you for your kind feedback, and we hope to see you again soon, hopefully before your 1st anniversary. Kind regards Gary Naylor General Manager

"medieval wedding"

5
05/03/2018

After looking at other venues, we absolutely fell in love with the Medieval Banqueting Hall .The service we received was exceptional, and the Wedding Planner Angela was one of the main reasons we booked here. We told her what we wanted, what budget we had, and she came up with a package which we can only describe as magical. The whole day, from start to finish, went exactly as it was planned, and a special mention goes out to Carl and his team of staff, who were exemplary on the day. Nothing was too much trouble. All in all, if you are looking to get married, and want to do something different like we did, Park Hall should be top of your list to visit.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Paul J May I start by congratulating you both on your big day. I'm very happy my team made your day magical, I will pass your thanks to Angela and Karl who will be delighted everything went to plan. The Medieval Banquet hall is very special, and very much our most popular room in the hotel, and can still be worked on within everyone's budget. We hope to see you again soon, at the very least your 1st anniversary. Kind regards Gary Naylor General Manager

"Busy Place"

4
04/03/2018

Large hotel and very full with weddings and a tribute night, our room not ready until late in the afternoon as it was the last in the corridor, not a problem on the Saturday, but on the Sunday when the hotel was almost empty our room was not serviced until 5.00pm, it seemed all empty rooms were done first, ignoring people who are staying on. A complaint to reception was brushed aside as the room was at the end of the corridor, and they are serviced in turn ! However it was a nice warm room with a dual aspect, and with a clean bathroom. The leisure facilties were thoroughly enjoyed by all the family

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear DavidRHemelHempstead Thank you for taking the time to write a review, it is very much appreciated. I'm sorry your room was not ready for when you arrived, please accept my sincere apologies. From time to time weekends can get very busy with full hotel checking out and a full hotel arriving, our staff try to turn the room around as quickly as possible and housekeeping staff are split throughout the hotel and village rooms so sections get done throughout. If a guest arrives and there room was not ready we would normally send the housekeeping team on that corridor to that room next. As rule of thumb all rooms would be cleaned and serviced for stay overs well before 5, but I will speak to my team to see if any issues had occurred. That aside, I glad you enjoyed your room and stay, and I hope this will not put you off staying at Park Hall in the future. Kind regards Gary Naylor General Manager

"Hotel near to service station"

3
25/02/2018

Have stayed here before in both the hotel and the village. Stayed in the hotel this time. Check in staff very helpful. Room OK. Bathroom could perhaps do with a makeover. Lift smelt of school dinners. Room rate very reasonable but breakfast extra charge. They have some good party nights here.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear TiggerandBobby Thank you for taking the time to write a review, all feedback and comments are most important to us. I will look into your comment on the lift, this is the first time I have heard it. We look forward to seeing you again on your next visit. Kind regards Gary Naylor General Manager

"Cold outdated rooms"

2
19/02/2018

Very dated rooms and corridors etc although Reception and bar areas are better. Exterior very tatty and bedroom was freezing cold and cleanliness questionable at best. Reception brusque at best although perhaps unsurprising considering the number of complaints where dealing with at the same time. Positives ; staff in banqueting and the housekeepers super friendly

Gary N, Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Bentleyturbo, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Gary Naylor General Manager Best Western Park Hall Hotel & Leisure Club

"Usually good but not this time"

3
16/02/2018

I have stayed at this resort 3 times and have had no trouble with anything... until the 3rd time. Arrived at 6pm after having already made the booking online, however it did not appear on the system at the leisure reception so we were told to walk to the other side of the resort to the main reception where we were greeted by a woman with a short temper, who seemed annoyed, she then made us wait a further 15 mins to tell us we can't pay on a card with a different name to the booking and informed “there's nothing we can do”. Eventually we managed to get to the room 35 mins after we arrived; After having to cancel the original booking and book in a different man. After we payed at the main reception we were told to go back to the original reception, where we waited a further 10 minutes because the lady at the main reception still hadn't put the booking through or mentioned that we had payed. This lady has let my opinion of park hall down a little, which is a shame because the first two trips were great and everyone was friendly and helpful.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Owen J I'm sorry to hear about your experience at the Park Hall Hotel last week, please accept my sincere apologies. Be assured I take all feedback seriously, and will be looking into these matters further with those on duty. It should not be a reflection of the Park Hall Hotel as we do strive to give a superior service experience, on this occasion through my team has let myself and the hotel down. Could you please provide me with further information so I can establish the full facts of your booking via email [email protected] and I will get back to you. I hope this one off incident doe's not put you off staying with us and I look forward to welcoming you back. Kind regards Gary Naylor General Manager

"Friendly staff, good leisure club"

4
16/02/2018

Easy to access from the M6. Had a room in the main building on the first floor - spacious and well set up. Good sized double bed. Heated by an electric heater, so easy to control temperature. Bathroom had shower over bath. Extras included iron and ironing board. Internet available in the room, but variable speeds. Went on a Groupon deal - very good value for what we paid. Enjoyed swimming pool (bigger than many hotel pools) - there was also a shallow pool for youngsters, 2 jacuzzis, steam room and sauna. Very well set up. Ate in the bar area in the evening - priced at higher end of bar food range but nicely cooked and presented. Had to wait a while as the restaurant was apparently busy and food comes from the same kitchen. Not possible to get a quick 'starter'. Good range of food at breakfast, but only 'thermos' style coffee so no choice of latte / cappucino.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear ElaineRy We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback, I'm glad you found it value for money on the Groupon offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Fabulous staff, outdated hotel"

3
16/02/2018

This hotel would have been luxurious in the 90's and could really do with being refitted: don't expect a deluxe modern experience if you visit. The first room I had was an adjoining room, I could hear the person next door and both sides of their phone conversation very clearly which I didn't feel comfortable with at all. There's no soundproofing between bedrooms, and it felt like the other guest was in my own room with me. However, while the facilities may be 3*, the staff are most definitely 5* and really made the difference to my stay: any hotel would be proud to have staff as welcoming and helpful as these guys. They moved me into a much nicer, very quiet room, so I could be more comfortable during my stay. Nothing was too much trouble for them, and they always seemed genuinely happy to help. The included breakfast and leisure club make this place good value for money: there was a wide choice of food in the mornings and having access to the gym, spa and swimming pool was great.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Anya G Thank you for taking the time to write a review regarding your stay at Park Hall. While I'm glad you enjoyed most aspects of your stay I'm sorry you were disturbed by guests in the next room - I will pass your comments to our directors. We are constantly updating, both within the hotel and grounds but it is a very big complex that i'm afraid it can not be done over night. I will pass your comments to my team, they will be delighted. We hope you next stay is more peaceful. Kind regards Gary Naylor General Manager

"Internet awful"

2
15/02/2018

I travel much more than I would like and spend around half my life i hotels. As a general rule (however good or otherwise the hotel) if the internet availability is bad, awful, non existent .... I don't stay again. In this hotel the internet ticks all the boxes regarding dial up quality awfulness ... I don't care now if your food is good or not, if your staff are friendly or not...., scenery? Don't care.... I won't be back. I need to be able to work.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear seanmckerrell I'm sorry to here about the issues you encountered while staying at the Park Hall Hotel, please allow me to express my sincerest apologies Be assured I take all feedback seriously, and will be looking into this matter further with my IT team, our internet was upgraded last year and our team are always on hand to reset access points when required. Kind regards Gary Naylor General Manager

"Overnight stop"

1
13/02/2018

Arrived at hotel on Tuesday night and from first impressions it looked lovely, lakes outside nice entrance. We were given a map and shown where to go outside. It was like we had arrived in a bad butlins. Room/chalet was freezing with electric heaters that although working little hear was being generated. Room smelt old and musky stains on floors and walls. The one positive was the staff

"Cold Room"

3
12/02/2018

Stayed at the Park Hall Hotel 6-Feb in a chalet. room 23 2 small electric heaters in the room, only one working. Bathroom no heating at all, only towel rail? Receptionist very apologetic but why put people in rooms in winter with no heating in the bathroom. I have stayed in the main part of the hotel before with no concerns. I would not make this hotel my first choice if I had to stay in a chalet again?

"Last Minute...Stuck on M6....Great value."

3
11/02/2018

Finding myself as usual in a traffic jam on M6 had a look over and instead of another 2 hours sitting idle cut off and went to hotel.£69 bed and bfast and was met Ruth friendly staff and given a nice room.Great sleep and in morning freshly cooked bfast although believe when busy it's a blast buffet .Overall nice staff and great value for money.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear holly2007 Thank you for taking the time to write a review,. I'm glad you had a great sleep, although somewhat unplanned stop off, I will pass your comments to my team. We hope to see you again soon, without traffic issues next time. Kind regards Gary Naylor General Manager

"Friendly staff"

5
07/02/2018

Been staying at this hotel for passed year all staff are friendly and helpful grounds of hotel are lovely with pond for ducks. Room 128 is my favourite bed is so comfortable just what you need after a days work

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear C3576CLdavidr Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you have been enjoying your stays with us. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Our Wedding"

5
01/02/2018

We got married at Park Hall on 2nd September 2017. From the moment we contacted Angie our wedding planner, she was absolutely fantastic. Every question I had was answered promptly and honestly, every time I changed my mind about something, it was dealt with quickly. Even when I had moments of pure panic, she was there to help. I cannot recommend Angie and her team enough, she was fantastic from start to finish. She arranged our menu tasting to suit our shifts and may I add the food was fantastic. Even the fussiest guests enjoyed their meal! She reminded me what items I needed to get, giving me a list of items to drop off, even down to checking through everything (including my place names) to make sure nothing had been forgotten. The room was entirely decorated by the staff at Park Hall and as you can see from the photos, looked absolutely amazing. Thank you for making such a special day, perfect, memorable and running as smoothly as possible! Anyone who books a wedding here and has Angie as their wedding planner, is guaranteed to have a perfect day. Thank you, Mr & Mrs Williams

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Mr & Mrs Williams Congratulations on your wedding from last September. I'm so glad you both enjoyed your day, thank you for your feedback and I know our team will be delighted on your comments. I will pass your thanks to Angie and our head chef Jamie, we are always here to assist with planning of special events to ensure you have what you want. We hope to see you both again in the near future. Kind regards Gary Naylor General Manger

"Wedding "

5
29/01/2018

Recently had a wedding at Park Hall and all the staff are helpful, the food was fantastic Angie our wedding planner is amazing, would recommend to anyone, everyone who stayed has said how nice and friendly the staff at Park Hall are

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear LS-PR7 Congratulations. I'm very happy that you and your partner enjoying your wedding day at Park Hall, and thank you for recommending us to others. We hope to see you both again, perhaps on your anniversary or another special occasion. Kind regards Gary Naylor General Manager

"Xmas Party WOW"

5
24/01/2018

We attended the hotel this year for or annual xmas party. We have been to Park Hall a number of times over the last 6-8 years. We have often had a good time hence the reson why we often come back. This year however it was amazing, the food, the service, the tribute act, its was awesome. Thanks to you all for making it a night to remember. After the xmas party we even got free tickets to attend their night club which went on a little longer (from what I can remember). We then went to our beds in the hotel and had a hearty breakfast in the morning to get us right for the day. Thanks Park Hall staff, we will be coming back next year.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Unicorn7639999 Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed 'A Night At The Brits' Christmas party and the VIP after party in our nightclub. We hold similar events throughout the year and I look forward to welcoming you back again very soon, perhaps for one of them Kind regards, Gary Naylor General Manager

"Wedding"

5
19/01/2018

Myself & new husband got married here on the 6th Jan 2018 in the Park Suite & it was just the most wonderful day. All the staff were absolutely fantastic, Angie our wedding co-ordinator was great, it's just a shame she couldn't be there on the day. The staff on reception were also fantastic in allowing me to use the bridal suite to get ready on the morning of the wedding even though i didn't stay in it the night before (although this was down to luck that the hotel wasn't fully booked the night before so would definitely recommend booking the bridal suite the night before your wedding if you want to get ready there). We were given room 116 & it was absolutely gorgeous. The duty manager on the day was absolutely brilliant too & was really helpful & had the room looking amazing after every room turn around. The food was also amazing, everyone commented on how good it was both for the wedding breakfast & the evening reception so a big thank you to the chefs & also all the waiting on & bar staff who were also invaluable. We just had the best day from start to finish & would definitely recommend Park Hall as a wedding venue.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Kathryn R I'm absolutely delighted you both had a wonderful day, congratulations to you both in your marriage. I will pass you thanks to our team at Park Hall , in particular your wedding coordinator Angie, our head Chef Jamie and team, and our conference and events manager Karl who looked after you both on the day. Thank you again for sharing your experience, and we hope to see you on your next visit to the hotel soon. Kind regards Gary Naylor General Manager

"Clandestine Meeting"

5
14/01/2018

My partner and I have a busy home life so every 2-3 months we book into various hotels for a few hours to spend some time together before returning home the same night. We can only wonder what the hotel staff think hahaha We have stayed here a couple of times, once in the four poster room and once in afamily room. We found the rooms wonderful and spacious and clean, warm etc. The staff have always been polite and helpful even with various functions on. Lovely to have a wander round the grounds too. We will be going back at some point and would highly recommend this hotel.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear 695lisae Thank you very much for your review, I am delighted that you ans your partner enjoyed your visits to the Best Western Park Hall Hotel and Leisure Club. I look forward to welcoming you back again soon. Kind regards, Gary Naylor General Manager

"New Retreat !!!"

5
13/01/2018

Work long hours and try at least to go away if for just one night a month to relax and do something out of the box, Stayed last night and enjoyed it so much ,lovley room , very nice and efficient staff and good breakfast. would highly recommend and just booked again on my return home.Many thanks , see you next month !

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear timgor1 Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"1 night stay "

1
10/01/2018

Stayed for one night and initially thought I'd made a good choice as reception was nice and staff friendly , room was ok however after working a long day I wanted to get a good nights sleep but was kept awake until nearly 1 am by a disco downstairs. The bass was so loud i thought I was in the disco!! I phoned reception to be told it finished at 1am, seriously I don't think you should be occupying the room I was in when you have discos downstairs, it's not fair on paying customers to be expected to put up with the noise. As a consequence I had a poor nights sleep. Breakfast was ok but it's fair to say I was disappointed with my stay because of the excessive noise. I shall not be returning.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Duffers1970 I'm sorry to here about the issues you encountered while staying at the Park Hall Hotel, please allow me to express my sincerest apologies. Be assured I take all feedback seriously, and will be looking into this matter further, although when hosting events we try and allocate guests not attending the events to rooms away from those areas. On this occasion we have fallen short and I wish we could have moved you when the noise became an issue. Kind regards Gary Naylor General Manager

"Great hotel ! "

5
09/01/2018

Stayed with family over a weekend, expected to be met with a few problems as others had reviewed, not for us! Hotel was lovely, rooms in the hotel were exactly what you expect from a hotel,clean cosy and all amenities, well stocked with tea coffee hot choc biscuits, and toiletries in the bathroom,towels, everything you need. Lovely lavender sleep mist in every room too. Food was amazing for a 3* hotel restaurant, everything homemade and cooked to order, breakfast was served buffet style but was all hot and well stocked and spotlessly clean, leisure centre was great also! Two pools and two jacuzzis so can separate adults only or families with children if you wish, changing rooms are what you expect from a changing room no problems,All in all this is a lovely hotel and fantastic value for money, based on the reviews, stay in hotel and you will have no problems, perfect, have already rebooked to stay again.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear 224560 We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Good dinner and Leisure club, rooms have thin walls"

3
08/01/2018

Stayed one night. Dinner in the restaurant was very good, breakfast was OK. Use of the big leisure club and pool was good although the changing rooms are a little tired. The rooms are also a little tired and I could hear quiet conversations and snoring from the adjacent room - not great really. Tis hotel only really represents good value if you use the leisure club..

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear T6935ZNdaves Thank you for taking the time to write a review regarding your stay at Park Hall. While I'm glad you enjoyed your dinner I'm sorry you were disturbed by guests in the next room - I will pass your comments to our directors. I hope you next stay is more peaceful. Kind regards Gary Naylor General Manager

"Our Wedding- 30/12/2017"

5
02/01/2018

My Husband and I got married at Park Hall Hotel on the 30th December and it was fantastic! From the point of booking the wedding to leaving the day after, we had the best service! The staff couldn't do enough for us and nothing was too much trouble. Angela was our Wedding Coordinator and she was excellent such a lovely and helpful lady! The function rooms were decorated exactly as we requested and looked amazing- we received lots and lots of compliments about both rooms. The food for our wedding was fab and so is the food served in the Hotel Restaurant. I would definitely recommend this as a venue for a wedding and any other function.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Helen D Congratulations on your wedding at Park Hall in December. Thank you for your kind review, I'm delighted you both had a fantastic day and you had the wedding day you wanted. I will pass your thanks to Angela and the operations team who will be pleased to hear your review. I hope we are able to see you both again soon, perhaps for your anniversary. Kind regards Gary Naylor General Manager

"Excellent value for money"

4
30/12/2017

My wife and I stayed here for Christmas Eve and Christmas Day evening while visiting family. We stayed in the Village Complex which while the grounds were a little untidy and the approach past the rubbish compactor, was a nice change from the usual anodyne hotel rooms. The room itself was HUGE with room for a double and a single bed as well as a bathroom with a bath as separate shower. The welcome was friendly and breakfast was tasty and filling. For a total cost of £65 including breakfast over the Christmas period, this really was budget hotels at their best.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Paul H Thank you for taking the time to write a review. I'm glad you found Park Hall excellent value for money in the Village complex, and hope you had a enjoyable time visiting your family over this festive period. We hope you have equally enjoyable New Year and that we will see you again in 2018. Kind regards Gary Naylor General Manager

"Great !"

5
19/12/2017

Never stayed before and was very impressed. I stayed in the village. Room was spacious and clean. A short walk was necessary to get to the bar & restaurant but I was right next to the leisure facilities. Despite the large size of the Hotel the provision for multiple car parks means you don't have to carry your bags very far. Staff and food excellent. My only slight criticism would be the shower in my room was useless almost no water even if only Luke warm. I was only staying 1 night so it wasn't a big problem but I would have complained about it if I was staying longer. Free Wi-fi worked well once it had been reset so I was able to get lots of work done which is always a bonus.. I hope I get the chance to return.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Dragarth We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will ask my maintenance team to look at the shower temperatures in the Village rooms, being electric showers it is something we don't normally have issues with. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Average"

3
17/12/2017

I used to come here many years ago and back then I would have considered this a higher end establishment. Its a shame to see the place becoming run down. My recent stay was for a Christmas party. I've given this 3 stars mainly because I got an excellent rate. The reception area is well presented but it all starts to go down hill when you start to explore the rest of the hotel. We had a room away from the main building which was tired and in serious need of refurbishment. It was a cold night and only 1 small heater in the room worked. Thankfully the heavy alcohol consumption assisted me getting to sleep! Another issue was the staff didn't seem to know what was open and when. We were informed there is a residents bar open until late but when the time came it wasn't. One staff member told us that we could get reception staff to serve from the bar but that wasn't the case. The event we attended was the Bavarian night. The atmosphere was good but the food was poor. The main course was self service but they kept running out of food forcing people to wait. On the positive side we didn't receive free drinks for the inconvenience. Its a good job because my final gripe is the bar prices which higher than average. This is Lancashire not London. Overall summary great value room rate but the hotel needs a makeover and the staff need to be aligned in what facilities they have on offer each day.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Craig M Thank you for your feedback after staying with us and attending one of our Christmas. While I wish your experience was better, I'm glad my duty manager tried to make make things right while your party was still here. The hotel has been ongoing with refurbishment for some time, which will carry on into 2018. We hope your experience will not put you off from returning, as lessons were learnt on the night your attended and will be improved for events in the future. Kind regards Gary Naylor General Manager

"Another great visit."

4
12/12/2017

Lovely room, spacious, clean and warm; excellent 3 course evening meal (restaurant was quiet being a Sunday evening but still a lovely experience), a problem checking in was handling professionally and efficiently - great customer service provided by all the staff throughout our visit. We made full use of the pools, sauna and steam room and breakfast next morning was freshly cooked, tasty and nicely presented and again served by great staff. We will defo be back again.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear muppet46 Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Works Christmas Night out"

4
12/12/2017

Decided to have our annual Christmas party here, booked the Night at the Brits for 10 of us. Also arrange to stay the night, I booked one of the village rooms which was a few minutes away from the main building, I wouldnt recommend doing this in the winter as my room was very cold, I had to put a pillow next to the door to block the draught. Rooms are decent standard other than that. The night went well in the Lancastrian suite, food was decent and the bar prices were not extortionate as they can be, the singers for the night were ok also. Everything was arranged for me by a lady called Angela who couldnt have been more helpful, even arranging for bottles of beer on the table literally a couple of hours before which I had forgot to do.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear pmason1974 Thank you for taking the time to write a review, I'm glad your party of 10 enjoying our 'Night at the Brits' event in the Lancastrian Suite. I have noted your comments on the draught in your room and have asked my maintenance team to investigate to see if improvements can be made for the extremely cold nights. We hope to be able to be hosts to your annual Christmas party next year, and maybe see you before then. Have a great Christmas. Kind regards Gary Naylor General Manager

"Excellent Service"

4
09/12/2017

Needed to book a taxi in the morning. Asked reception if they could call one for me....phone lines where down....I asked for the number....no problem...Nicki went to get her mobile and sorted the taxi....superb

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Sherbet1690 Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay, I'm sorry the phones wnet down during it but and I will pass your thanks to Nikki. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Excellent as always! "

5
05/12/2017

The ANME has held all 11 of its NW meetings here and been really impressed with the service and facilities every time (except for the WiFi in the Lancastrian Suite, but it's fine elsewhere) - looking forward to holding future NW events here. Great facilities, great staff, great parking.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Rick C Thank you for your kind review, it is always a pleasure to look after AMME. I have noted your comments on the Lancastrain Suite and will be looking into it with my IT engineer to see if improvements can be made. We will see you again soon on your next conference, if not before. Kind regards Gary Naylor General Manager

"Tried again and it was excellent"

5
05/12/2017

Having experienced a bad visit to Chorley Park Hall I tried it again having spoken to the General Manager, Gary Naylor. I am glad to say that it was a much better trip. From the front desk, to the food, to the pool everything was excellent. We stayed in the Hotel and have nothing but praise for the team who clean and prepare the rooms. OK the hotel could do with a bit of paint here and there but hospitality plays a great part in any stay and it was 5-Star. Thank you to everyone who made our pre-Christmas trip to the North a very pleasurable one. We will be back.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Field0 We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"A bit dated"

3
04/12/2017

Stayed here for 1 night as part of a conference. The main reception area was nice and seemed fairly modern. The staff were always friendly and nice, but it's a shame the general corridor areas were a bit dated and tired. I found the room was nice, but the bathroom needed a little bit of TLC. Also the shower was freezing cold. No matter which way you adjusted the thermostat it didn't get warm. The food: Lunch and breakfast was great, with plenty on offer. The evening meal was a bit dry, but edible. I would stay again on a business trip, but nothing to write home about.

"Our wedding!"

5
03/12/2017

Me and my husband got married here in the banquetting hall a week ago 26/11/17 and I must say it was incredible! The staff who set up the room etc got it absolutely perfect for us! It was harry potter themed and the room really reflected the theme it was spot on and was very clean and spacious. Our wedding planner Angie was more than we could of asked for she was extremely efficient and responded to phone calls and emails straight away and nothing was ever too much to ask would definately recommend we even got flowers delivered to the house to say congratulations which was a beautiful personal touch! The bridal suite was lovely very spacious and clean and comfy specially after a long day! The outside of the hotel is very picturesque and peaceful with the lake and the greenery it really sets it off when you drive in. Overall was the best experience of our lives and anyone getting married I would definately tell them to do it here especially because it was such good value for money! There is also plenty rooms for guests to stay and plenty parking spaces for the wedding day which is ideal. So thank you to the team who worked with us on the day of the wedding and Angie for being a superstar!

"Not as good as expected "

2
30/11/2017

Stoped here for business and was supposed to be in for 4 weeks. Needless to say have moved to a different hotel. Where to start, well the food is excellent so cannot fault that. The room I had a double bed and single bed is spacious but were tired , worn carpets damaged fittings, the bathroom is tiny and in poor repair. The hotel is generally tired. The pool and gym facilities well are again very tired with old broken equipment and a decor from the 70's Oh and the WIFI is rubbish and does not work in the rooms. Stayed in several best westerns and so far they have been worst westerns so never again ! Off to the Village Hotel.

"Brilliant Bavaria"

5
28/11/2017

Superb night attending an Xmas party. We arrived at about 4pm and were pleasantly checked in by the reception staff. We had a nice drink in he bar before we went to the bedroom to get showered and changed. We attended a works do, which was awesome, the uumpah band was brill. Then even had time for a short swim in the morning

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Jonathan W Many thanks for taking the time to share your feedback. I'm so glad you enjoyed the first of our Bavarian nights in our Medieval Banquet hall, everyone I have spoken to shares your experience from the night. I'm glad you manged to squeeze some relaxation time in the following day before departing. We hope to see you again, perhaps at another of our events we have on throughout the year, or perhaps just an overnight stay to enjoy Park Hall facilities. Kind Regards Gary Naylor General Manager

"All in Christmas Party"

5
27/11/2017

What a very excellent night, food was excellent, the music was great played a lot of 70s and 80s records, all inclusive drink package is a really great idea you ever thought that one up wants congratulating. Roll on next year.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Terry T I'm delighted you enjoyed on our all inclusive Christmas parties, they have proven very popular this year. I will pass your comments to my team, and the DJ that played the Park Plaza last weekend, your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services throughout this busy period and beyond. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Dire, tired & barely fit for purpose"

1
23/11/2017

This hotel is a disgrace. In dire need of investment . We had an"enforced" stay due to attending a wedding party in the hotel. Rooms were dirty, carpet dating from circa 1980....bathroom not acceptable in any establishment masquerading as a hotel. Wifi non existant but this is a minor problem compared to other shortcomings. Room prepaid but reception requested £50 prepayment be taken from my credit card to cover potential "extras". I refused this of course. Breakfast was £10 - self serve greasy mess. Public areas superficially acceptable. Not sure what the basis was for the 4/5 star ratings of this hotel. Avoid at all costs

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Stef86320 Many thanks for taking the time to provide feedback on your stay with us. I am sorry you did not enjoy your stay and will use this feedback in order to make the necessary improvements. Some of our rooms are at the top of our priority list to look at to make improvements to the hotel and we will use this feedback in order to do that. Kind regards Gary Naylor General Manager

"Cosy little Bungalow"

4
21/11/2017

I opted to stay in one of the refurbished Chalets/Bungalows in the Village behind the main hotel. It was lovely and quiet, gardens were well kept & really private, with your own entrance. The decor was modern & the beds were the most comfiest so far i have ever slept in on my travels. The room had 2 heaters so it was warm enough but there was a cold draught blowing under the doorframe & a Curtain behind it, or draught excluder would sort this out. I DEFINITELY WILL STAY AGAIN!

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear JOANNE G Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted you comments on the draught excluder. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"No response to my feedback, so here it is again"

2
17/11/2017

Since the hotel hasn't bothered to reply to my extensive feedback communication, I'm reproducing it here in full in case it's useful to others: Here's a short list of the ‘niggles' that I encountered during my short stay - The Wi-Fi signal strength in my room was so low as to be indecipherable on my laptop. When I queried this with the receptionist, I was told ‘the hotel is full, and it's because lots of people are using it'. Well firstly, that's an unrelated issue: the strength of the signal in any given location does not vary due to the amount of users on a network: rather like a mobile phone signal, there are either 5 bars or there aren't; the signal ‘bar' strength has nothing to do with the number of users on that network. It's only when you actually get on the network that the number of users affect this issue. I was able to stream a TV programme quite adequately in the bar area - There are no decent ales at the bar (the member of staff behind the bar didn't seem to know what I meant by ‘real beer'…) - My basin was cracked, and it wasn't a new crack - The breakfast was only as adequate as a Premier Inn. Don't get me wrong: I like the Premier Inn chain, and use them a lot, but the Best Western Premier label implies a higher level of service and quality of food than a roadside motel: I got neither. Even as early as 7am the food had obviously been out for a while, the heat lamps hadn't done their job properly and it was lukewarm at best. And don't get me started on the coffee: if it really was ‘proper' filter coffee, then the hotel needs to change coffee supplier; if it was instant, then shame on them! How hard can it be to provide a decent cup of hot, fresh, cafetière coffee for guests, rather than a stale flask of Nescafe? ? - For goodness sake, there was a notice in my bathroom warning me that the water was hot! Why waste money on these stickers when other areas require a bit of investment (See above point about breakfast) And finally, when managers are doing staff briefings at the start of shifts, please encourage colleagues to CRACK A SMILE once in a while: from check in to check out, I probably had interactions with up to 10 staff at reception, in the bar, in the gym, at breakfast, and in the conference facility: not one of them appeared to be enjoying their job, acknowledged my good evening or good morning, they either appeared distracted, harassed or (worse) occupied in grumping about some aspect of the hotel to their colleagues

"Ok for the price"

4
14/11/2017

We paid less than £50 for our double room and I don't think that was expensive. Unfortunately we didn't have time to use the spa facilities which would have made it even more reasonable. The staff that we came into contact with were all very pleasant and happy to help.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear BigCol63 Thanks for your review. I am glad you had a good stay with us, some of our rooms can be very good value, I'm sorry you didn't get chance to use our leisure facilities. See you on your next trip hopefully! Kind regards, Gary Naylor General Manager

"Not worth the money"

2
07/11/2017

I travel for business and stay in many hotels. The published pictures and Website do not show how tired this hotel has become. The room I stayed in was very dated. The window seal is worn and this left the room cold and noisy (Close to M6). The small heater had no chance of heating the room. The TV was small and did not pick up all the channels. The bath room was freezing with no heat at all. The food was basic and ok! Service was OK but I tried to ring reception and gave up on two occasions before finally getting through. The gym was OK, well appointed but busy as it's open to the public. Looking around there are better hotels available for similar money. I visited one and have booked in there for my next trip. Also this hotel pre authorised £250 which is unusual as most hotels I stay in normally pre authorise £1. I had thought asking for a move but have spoken to other guests this would not have helped.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Sean S Thank you for your feedback, I'm sorry you feel the pictures do not represent the room your stayed in. Could you please drop me a line to tell me which room your stayed and I will have a look personally at ihe issues you mention for any future guests [email protected] With regard your pre-authorisation, we normally take amount you would be charged for your stay if payment is not taken prior or on arrival. This is very common practice, not for independent hotels but many multi-nationals. Kind regards Gary Naylor General Manager

"Started well but went down hill fast "

3
06/11/2017

Attended a charity event on Saturday evening great start from check in to the event,bar food was great. Food at the event amazing, but it all went down hill from there no branded vodka at the bar & over £4 for a non branded house vodka which tasted awful. Sunday morning was like faulty towers, the whole place had no water, went for Breakfast what a waste of money. All hot food items where cold,no juices whatsoever. When asked the staff they just said we have run out, breakfast staff didn't seem interested. Still no water to get a shower so couldn't use leisure facilities. Sunday morning was a total shambles would put me off staying here again

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear AndrewLiverpool I'm very sorry about the loss of water, although out of our hands I feel the staff did there best to assist guests. We felt it necessary to run breakfast, even with the issues we faced, this did have its drawbacks as we were limited to what we had and some items did run out on the later part of the day. I was not aware of hot items being cold, please accept my apologies for that. I will look it the vodka situation, we do stock branded items in all spirits and should have been on the bar on the event you were attending. I hope we are able to welcome you back in the future. Kind regards Gary Naylor General Manager

"Wedding"

5
06/11/2017

I booked this hotel for our wedding. Angela and all the staff were amazing, they went out of their way to help Everyone. We both were blown away with the venue as a whole and all our guests loved the place. Can't express how much we would recommend this to future couples. You won't be disappointed.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear rachadams2015 Please allow me to offer our congratulations. I very much appreciate your comments regarding your wedding celebrations held here at the Park Hall Hotel and Leisure Club. We are delighted to read that you were blown away and enjoyed your big day with your family and friends. I will pass your comments to the team, in particular Angie, who will be delighted, it is great to hear her hard work is recognised. Thank you for your kind feedback, and we hope to see you again soon, hopefully before your 1st anniversary. Kind regards Gary Naylor General Manager

"Pleasantly Satisfied"

4
05/11/2017

Just spent a weekend attending a conference, my room was one of the chalet type, in what I think is called the village. Must admit I was a little dubious to start with as the weather was rather cold, I needn't have worried, with an hour or so of putting the heating on it was lovely and toasty. Although you had to walk out in the open to the chalet it did have the benefit of being in a quiet location. Staff throughout the weekend were excellent, we had requested vegetarian/vegan food and chef had done a grand job with this. Overall the hotel offers excellent value for money. A shame the whole area lost its water supply for some considerable time, but the staff coped well with the crisis, well done!

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Ntol Thank you for taking the time to write a review, I glad you enjoyed you stay. I will pass your comments on my staff, who will be delighted about feedback. Thank you for your understanding with the mains water going down, it is something you can not fully train for but from feedback I agree they coped very well. We look forward to seeing you again soon. Kind regards Gary Naylor General Manager

"Not wonderful but not awful"

3
05/11/2017

More a two and three quarters score.Rooms are basic, looking very tired, the room was not worth price and we had a discount. The bed was comfortable though, and the pillows lovely, pull back the bottom sheet and there were hairs all over the bed. The staff serving food didn't raise a smile at the function we were at, very poor interaction with guests. The front desk staff were lovely though. Food was good in the evening piping hot, breakfast was hot and of good equality.

"Lovely Spa"

4
02/11/2017

We were thrilled to be it in a little chalet, it was nice and cosy. The spa is excellent and the girls were exceptional. The hotel is lovely although the staff weren't brilliant. I would definitely return

"Relaxing "

5
31/10/2017

A lovely little place to stay A beautiful lakeside view on arrival Had chalet style accommodation to the rear lots of parking too Access to the pool and gym included free Clean and tidy room Comfy beds Very reasonable prices Won't hesitate to stay there in the future Well worth a visit

"Better than we expected"

4
28/10/2017

We were a bit worried about our stay as £140 for 2 nights with a family of 4 and the dog including breakfast, seemed quite cheap. We thought it would be dated. Luckily, it was fine. Comfy beds and good breakfast. Only downside was the terrible wait for check in. 15 minutes standing about after a 4 hour journey. The receptionist didnt even acknowledge us, blaming the computer. Im afraid it was just her her slow manner and not even a smile nor apology. Definitely needs to go on a training course. Luckily she forgot to charge us for the dog so that was good. Pool a nice toich. Dated and a little bit grubby but warm. Pleasantly surprised. Thank you!!!

"Hit and miss experiences"

1
26/10/2017

I have now stayed at this hotel once a week, most weeks since late August so this review is written without bias over the last few stays. My visits have been hit and miss. Sometimes good and sometimes bad, however the main area of poor service seems to be around the reception booking in process. I am a business user so my bookings are completed centrally and it is hit or miss as to whether the system is set up right, my booking is always processed however the payment issues continue on check in (i am fed up of the amount of times the computer is blamed!), In addition on the last 2 occasions the front desk tell me i have a meal allowance added to my room card and insist on ticking the "room charges not authorised" and i have to keep going back and forth to reception to resolve their poor service issues. The staff are generally friendly and welcoming and provide the standard weak apologies when things go wrong, however i have chosen for the rest of my business trips to go elsewhere after the latest fiasco where: i had to get someone to change my room charging facility again!, i was asked to pay for my stay this morning even though the day before they knew it was all inclusive and had to plead my case on the way out and the last straw was being told this morning they were "too busy" to take my order to have some poached eggs made which i have everytime i stay. It is a shame because the hotel is set in a lovely area and although a bit rough round the edges the hotel has some lovely character about it.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Andy N I'm sorry to here about the issues you encountered while staying at the Park Hall Hotel, please allow me to express my sincerest apologies Be assured I take all feedback seriously, and will be looking into this matter further with those on duty. It should not be a reflection of the Park Hall Hotel as we do strive to give a superior service experience, on this occasion my team has let myself and the hotel down. If you can convince you to stay again, please contact me direct and I will assure you that you will be very well looked after. My email is [email protected] Kind regards Gary Naylor General Manager

"Brooks Restaurant at Best Western Park Hall Hotel Charnock Richard"

4
22/10/2017

We've been invited for dinner to this restaurant and the food was excellent. I tried Haggis Croquette which I liked very much and Sea Bass with shrimp and kapers sauce that followed was fantastic too. My partner enjoyed very much Roasted Breast of chicken with wild mushrooms. Both dishes were so filling that we were not able to manage dessert. So if you pass by Chorley, go to Charnock Richard Best Western Brooks Restaurant and try their menu.We hope you'll like it as much as we did. It opens at 6:00 pm in the evening.

"Not bad"

4
16/10/2017

Stayed in lodges not hotel. They are very dated and walls are paper thin. Not hotels fault but we got stuck next to a group of cackling scousers on a 40th birthday party who were loud all night / morning. Restaurant food is fairly expensive but a very high standard. Breakfast was buffet but very good. Pool / jacuzzis were a welcome treat but the chlorine was so strong it burned our eyes- I've never known anything like it. Lots of parking available.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Rob D Thank you very much for your review, I am delighted that you enjoyed your visit to the Best Western Park Hall Hotel and Leisure Club. I have taken on board your comments on the walls in some of our rooms, had we known you we being disturbed we cold have perhaps arranged a room move for you. I will also speak to my leisure manager about the chlorine levels, although we do check regularly. I look forward to welcoming you back again soon. Kind regards, Gary Naylor General Manager

"Where's my breakfast? "

2
15/10/2017

As I checked in I confirmed with the receptionist that breakfast was included and she gave me the times 07:30-10:30. So I set my alarm to get to the restaurant at 07:30 so we could have an early dart the next day. As we got the the restaurant the girl behind the counter told us that it wasn't included and "we" had got it wrong. She rang reception to double check and said we can not have breakfast unless we paid £10 a head which is ridiculous considering we had paid £109 for one night in a very basic premium room! We kindly declined and no apology was given for the mess up. The night we stayed in the hotel we attended a hen party which was a disco divas theme. The food was bog standard, soup was cold and too rich, chicken was over cooked, gravy was too peppery and the staff serving were that rushed and all finger and thumbs I ended up wearing my vegetables across my lap. The entertainment was standard. DJ whilst having the meal which stopped during half the meal, most probably due to him failing to change the CD over. The live act didn't start until well after the meal and was more like 2 karaoke singers. Definitely wasn't worth the £35! We had wedding guests from another event at the hotel crashing the themed night. No one monitoring the doors at all. I personally wouldn't book a event at this hotel. And I definitely won't be booking a premium room, more like standard!

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Neil B Thank you for taking the time to tell us about your experience here at the Park Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Park Hall, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Having spoken to the events team we had very good feedback on the food and entertainment that evening, the gravy was actually pepper sauce and the menu would have been passed to your party organiser before the event for pre-orders. Please rest assured that we are taken the appropriate measures to address the issues you have raised regarding the guest from another event, and we will monitoring the doors more in future. Our rates do fluctuate throughout the year, and confirmation would have been clear whether breakfast was included in your rate. We do offer a discounted cost if paid on arrival which my reception team do ask as part of their routine on each check in. We appreciate your sharing your concerns, I'm glad you have taken some positives from your visit and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Gary Naylor General Manager

"Bog Standard"

4
10/10/2017

We attended a wedding anniversary reception so it was largely what our hosts had ordered for us. The food was a buffet, there was a choice of two hot dishes. one cheese based and the other meat. The only other concession to diets such as gluten free was cold meet. In other words it was bog standard British hotel provision for this kind of occasion. Why are so many of our hotels lacking imagination when it comes to this type of occasion. It was not bad nor was it good just so bog standard.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Manchester11 Thank you for your feedback. Park Hall offers a wide range of menus to suit all tastes and would not stipulate to anyone what they were having to eat, this would have been chosen by the couple who's wedding anniversary it was. We are more than happy to cater for all dietary requirements and do keep many stock items for last minute requests. I hope we can welcome you back in the near future for another event. Kind regards Gary Naylor General Manager

"we got what we paid for"

4
30/09/2017

travelled here myself and my wife just for an overnight stay and chill, i had paid for a four poster suite room and breakfast which we were happy with good size but very knackered four poster bed comfy but noisy. robes slippers and fruit and pellgrogrini drinks are a nice touch, check in was fine so we went to the bar and had a look at all the advertising flyers that were situated about and realized there was a take that tribute on that night so we booked that at £30 each including a 4 course meal as there didnt seem much around the hotel no fault of there own obviously. it was a good night band were ok prices not to high for a hotel food and service very good the young waiting on staff are a credit to the place. went down for breakfast only to be told we had booked room only i knew i didnt so had to go to the room and check my emails phoned down to reception to explain and after a while the lady said oh yes we have it here that you should of had breakfast so back down we went which was a bit annoying to say the least, the room we stayed in was fine and thought we got value for money the chalet type village rooms look a bit dubious not sure i would want to stay in them. pool was ok looking tired in the lagoon place not like the photos but worth a visit we would stay again but only in the better rooms

"High quality- good value "

5
28/09/2017

We stayed in the weekends with my friends. Had a lovely and excellent experience...The Hotel Manager David was very polite and welcoming, he gave us good recommendations for food, which we had in the restaurant and was delicious. Highly recommended place...we definitely will be back...

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear sezay r We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Light lunch"

1
25/09/2017

Visited main restaurant/bar for a light lunch with family. Three words about the food..... dire, tasteless, disgusting.... will not be eating here again (lunch menu) complained and just got a weak apology.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Donna B I'm sorry that on this occasion you were disappointed with the food, could you please contact me direct to let me know when you visited as I am not aware of any complaints on the food passed back to me. You can contact me on [email protected] I look forward to hearing from you. Kind regards Gary Naylor General Manager

"Great Food and Fast room service"

5
24/09/2017

Booked in 17th for 6 nights. First 2 in the village chalets NO Internet. Transferred into the hotel internet was super. Food is excellent and room service incredibly fast . Great chef consistently ace !!! Well done to kitchen staff!!

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Susan N Thanks for your review. I am glad you had a good stay with us and I'm glad we were able to move you into the hotel for better Wi-Fi signal, I know we did have some issues last week which after some re-setting resolved it. See you on your next trip hopefully! Kind regards, Gary Naylor General Manager

"Good for an overnight stop or a family party"

4
22/09/2017

This was a quick overnight stop whilst on a business trip nearby. I booked Bed and Breakfast on-line and all was in order when I arrived fairly late in the evening. All the staff I encountered were friendly and helpful. The room I had was fairly large with a comfortable double bed. The room was very quiet so I had a good night's sleep. The en-suite bathroom was clean and tidy if somewhat ‘compact'. The shower was over the bath shielded by an effective glass shower screen. Good pressure on the water system gave a excellent shower. The notice in the bedroom announced that free wi-fi was available throughout the hotel but there was no reception in my room!!. Breakfast included a cold buffet and hot food produced to order. The Full Lancastrian Breakfast including black pudding was good washed down with some excellent coffee. Unfortunately due to my late arrival and early departure, I could not investigate the facilities offered that I believe included a swimming pool. This is probably also a good hotel for a family group as when I was booking, I noted that large family rooms and small suites were also available.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Hurleys256 Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your comments on the Wi-Fi, I have asked my IT team to check the hotel access points to ensure all is working correctly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Nice stay"

4
22/09/2017

Had a nice overnight stay here. Off centre cottage style bungalow apartments plus some within the main hotel block. The spa was fully functional with 2 jacuzzis , 2 pools, a steam room and a sauna. Treatments- facials, massages, manicure etc are also available. There are other activities but I didn't stay long enough. Breakfast was fab! Bar /restaurant staff great. Staff polite and proactively helpful. Parking is generous and free. Apartment might be some distance from the main block and weather might pose a bit of a problem with accessibility. In all, an enjoyable stay and cost effective.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Derekado Thank you very much for your review, I am delighted that you enjoyed your visit to the Best Western Park Hall Hotel and Leisure Club. I look forward to welcoming you back again soon. Kind regards, Gary Naylor General Manager

"Disappointed "

2
21/09/2017

Stopped for one night on a Wednesday. Food excellent. Staff excellent. Hotel lobby bar and restaurant all good. I got room 204, which was clean and tidy. Bed mattress was beyond end of its life. Quilt yuk. Recognised the view from the window as one taken by a previous reviewer so checked out their review. They mentioned the exact same problems I had.....they submitted their review Aug 2016!!!! Took my issues to the friendly reception staff who moved me to another room with a far better mattress but big rip in the carpet. They knew what I was talking about but were professional enough to try and cover it up. And that sums up my stay. A tired hotel lacking in investment but not drowning because of the great Staff. Wouldn't stop again.

"Very good when used to go before changed jobs"

4
17/09/2017

Good gym and exercise classes coffee lounge changing rooms showers need updating only downside.pool good but can't go wed and fri afternoon due to swimming lessons . Helpful staff friendly atmosphere.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Lindsey C Thank you for your comments and feedback, it is much very much appreciated. We do have plans to carry out work in the leisure complex later this year; new changing rooms, re-titling the lagoon pool floor and revamp the bar/coffee shop. We hope this will give our members and visits a more enjoyable and relaxing time. We look forward to seeing you next time you bring your little one to swimming lessons. Kind regards Gary Naylor General Manager

"Highly recommended"

5
14/09/2017

Romantantic night away which did not disappoint. Wonderful surroundings. Friendly staff. Clean rooms. Great food and service what more can you ask for o yes a well equiped Spa with pool, Jacuzzi,steam room and a full weights room. Breakfast was a choice of continental or cooked breakfast. Well worth a visit. We will be back.

"Disappointed"

3
13/09/2017

Will start with reception. Was greeted by David at first impression looked smartly dressed along with other reception staff. However the demeaner of the situation changed very quickly. I was told if theres any trouble from me ill be thrown out, maybe my work clothes make me look like a hooligan? unfortunately i didn't find this amusing. Ive been down here for about 4 weeks now, on the second week i recieved a friend request on facebook from David unsure why? Im a guest of this hotel i am not here to make friends/hook up. I did ask to speak to the general manager and have had no reply so hopefully i will get contacted now!. Picture attached. On to the better stuff over the period ive been here ive met lovely staff members Victoria Emma and Laurie on reception, Jane on bar shes lovley aswel. The house keeping staff are lovley and look after me well, nothing is too much hassle. Room kept clean and smells fresh once they have been in. Will gladly look out for best western hotels again of this standard...

"Huge friendly hotel"

5
12/09/2017

Everything good. One extra interesting item. A large hen party arrived and went straight to the place booked for them; they were never heard from again! The function areas are so removed from the main hotel that I'm sure that one of them could hold a Rammstein Concert and nobody would be any the wiser.

"Great, modern, brilliant food and just a great experience."

4
09/09/2017

Previous to my trip, many peaople have been slating this place for how dirty it is and how poor the rooms are- this then was making my doubt my stay. How wrong and picky people are. The place is amazing, yes it might need a 'touch' of paint in places, but apart from that this place is great. The reception area is very modern and it gives you an instant great feel. There is also a large seating are above the reception area with a bar, this is great but there needs to be more staff on the bar, as there was one girl on all day and night. The food in the restaurant was very good, the food was fresh and tasted great. The leisure facilities were great, and very clean. Overall, a great deal by wowcher and I will defiantly be returning.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear 351hdb We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, as we strive to continuously improve the quality of our services. I have noted your comments on the staffing, we always have what we deem correct levels of staffing for our bars based on the numbers 'in-house' and should they require assistance on the bar they can call upon the duty manager to help with service at any time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"A Curates Egg"

2
08/09/2017

Had a few days based here while on holiday. Food excellent. Staff mostly friendly, but could do with more training & not enough of them. Hotel management seemed poor. Stayed in a chalet, not the main hotel. Never again! Building less substantial than Crossroads motel; badly laid out, floor round wash basin & bath dirty & not cleaned during our stay. No safety grab handles by bath. Some window frames running in moisture and had mould growing on them. Security chain on door broken. Some chalets had broken or missing drain pipes causing pools of water to form on paths to main hotel. Weather was bad during our stay, so had to take umbrellas etc. when trekking to dining room. Housekeeping very poor. Staff say that they not given enough time to do a good job in each room & management always trying to cut their wages. Overall, glad to leave would not use again. Hotel bad advert for Lavender Hotels & Best Western brand.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear 190735DelBoy060 Thank you for taking the time to write a review, and thank you for your feedback. The group are injecting money into the rooms and leisure this year, with work to the pool and changing rooms and much work on our bedrooms. I have taken your note on the cleanliness of your room which I have addressed with my head housekeeper. I hope we are able to welcome you back in the near future. Kind regards Gary Naylor General Manager

"Business trip"

5
07/09/2017

I stayed here on my own for business, I had a newly refurbished room which was lovely. Everything was clean and comfortable and couldn't fault anything, there were also some lovely touches in the room making it even more special. I ate in the restaurant at night and the meal I had was superb, one of the best I have had in a long time anywhere! I would definitely recommend this hotel and would also recommend that you eat there too!

"Leisure"

5
07/09/2017

Great pool and gym good facility's friendly helpful staff would highly recommend a visit classes are run with timetables displayed coffee shop available set in nice grounds normally quite more adult than children's activities

"attending event"

4
06/09/2017

I have stayed here on three occasions and the service, facilities and staff courtesy is excellent. The gym and swimming pool are of a good size . The restaurant offers an a la carte menu, but the bar also offers a very reasonable priced bar and room service option

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear poultonlou Thank you very much for your review, I am delighted that you enjoyed your visit to the Best Western Park Hall Hotel and Leisure Club. I look forward to welcoming you back again soon. Kind regards, Gary Naylor General Manager

"Wedding reception"

2
06/09/2017

Went for a friends wedding,originally booked outside the main hotel,wish we'd stayed outside,stayed in room 210 greeted by the lift not working,room was comfy enough,bed was good,needs updating,we must have been above one of the other wedding receptions which went on till about 2am,sounded like it was outside our bedroom window which wasn't double glazed,don't think we would stay again when they have events on

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear rayharney I'm sorry you were disturbed during your stay when attending your friends wedding, please accept my sincere apologies. You do try and allocate guests attending events into rooms which could have noise disturbance but would have been more then happy to give guests a quieter room should they request upon booking. Our lift company has spent much time rectifying the issues, and after significant investment from ourselves assure me they have corrected the problem. I hope this will not put you off staying again in the future. Kind regards Gary Naylor General Manager

"Family trip to see friends and family - five adults and an 18month old baby."

4
05/09/2017

Having read some reviews after booking, I was rather concerned, but on arrival we were given three rooms on the first floor in the main hotel. The lift wasn't working on our first day which was difficult with a pushchair and luggage, but was repaired the next day. Our rooms were clean, beds very comfortable, bathrooms quite small, but for the price we paid (Wowcher offer) we were very pleased with the hotel. Grounds and swimming pool very good, breakfast and dinner were good, we paid extra on second nights dinner for a la carte menu, the staff (reception and restaurant) were excellent, very tolerant of our granddaughter being messy and running about. If we were to visit that area again we would certainly book the Park Hall Hotel again.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Sandra18956 We very much appreciate your comments regarding your stay with your family here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Our wedding venue"

5
30/08/2017

We have recently just held our wedding here at Park Hall on 26th August so I am going to review it as a wedding venue. We have been planning our wedding here with Angela Keighley, the wedding coordinator, for a year and we couldn't have been more pleased with all the planning and help we have received from her from the beginning right through to the end. I would absolutely recommend this as a wedding venue. We held our entire event in the Park Suite and I recommend this room as its bright, big and airy. John, who saw us through our day was absolutely brilliant and everything ran smoothly,n lovely man. The hotel itself is clean, tidy and there was lots of staff on and every member of staff I came across was very friendly. The food was absolutely beautiful and we have had a lot of compliments on the food. We used Park Hall's own DJ, Keith, and he went down a treat and we've had great feedback on him too. They did everything we asked of them in terms of where we wanted things and it was just done and looked beautiful on the day. In the 12 week run up to our wedding we had free use of the spa/pool/gym which is a great touch and we used it a lot. Some of the reviews on here for general stays are extremely unfair and not worthy of the bad reviews, please pay little attention to these and don't let this put you off if you are looking for a wedding venue. We will definitely be coming back here to enjoy a meal in the restaurant in the future as well. Thanks Park Hall for an absolutely wonderful wedding day, one that we will never forget x

"Won't return"

2
30/08/2017

For my birthday i was booked a spa day with afternoon tea. We decided to stay over the night before. What a bad idea. The spa area is not separate. It is the same facilities anyone staying can use. The ladder to the lane pool are rickety and loose. The jacuzzi contained to much chlorine and stung my eyes. Tiles are grubby. At other spa places i could use loungers to relax on. Not here the loungers were covered in towels by people who were not using them. But the sound in there of kids playing didnt give it the ambience of a spa day. I spent most my time in the lane pool which people still took there kids in. We decides to have tea in the bar area. The chef missed our order and we waited an hour. We did get free drinks for this but 9.30pm is so late for tea. Kids running up and down misbehaving. Not hotels fault staff did have words with parents. The room was ok but the family next door we could hear there every move. But i think they were just loud people who liked to slam doors. Be aware if you do not book breakfast you pay more the next morning . £15 each. We skipped breakfast out of principle. Afternoon tea was ok. We have had better elsewhere. Staff are great. But sadly did not enjoy .came home feeling fed up after not getting a true spa experience. Spa day is 9 till 5. I was bored after 1 hour and was home by 4. Will not return or recommend. I have emailed park hall to say im not happy.

"Broken Lift, dirty rooms, 2nd rate Hotel"

2
29/08/2017

This is supposed to be a 3 star hotel, I wouldn't award it 1 star. Lift was broken (a regular occurrence it seems), no porter and had to carry bags up 2 flights of stairs. Bedroom was dirty and smelly. Most staff were school children and badly trained. If trained at all. Had Wifi which hardly worked no signal strength absolutely useless. No morning papers. Generally a very poor excuse for a hotel...

"Ok visit. "

3
28/08/2017

The stay at the hotel was ok. We got a deal due to attending a wedding at the hotel. Unfortunately I think the deal still made the room too expensive. The rooms need a little bit of updating and halls ways need a good thorough clean. Breakfast was ok.

"Lovely well worth a visit"

4
26/08/2017

Stayed within hotel with a wowcher deal Nice pool and Jacuzzi steam room sauna Nice room but could do with a little modernisation comfortable roomy and still nice though with a bath and shower tea coffee making facilities Dining restaurant gorgeous food with lovely staff felt spoilt Decor within restaurant lovely Staff in bar area welcoming lovely Greeted with a warm welcome and a smile

"Excellent facilities"

4
23/08/2017

We stayed here for 2nights on a short break to the area whilst we were not in the main hotel, we were allocated a room in the village complex we weren't disappointed as rooms have been recently renovated to a good standard and we had access to all hotel facilities including excellent leisure centre with 2 pools sauna gym & spa . Our only bug bear was there's no parking within the village so potentially could have to carry luggage a distance depending on where you were parked I would imagine this could prove a little awkward for less abled to get to with luggage. this by no means spoilt our stay and overall found it to be an excellent venue and would have no concerns in recommending to others

"Marmite hotel"

2
22/08/2017

The key driver as to whether you'll enjoy your stay or potentially have the night from hell is if you are put into an unrefurbished room in the village complex. I was worried enough about the scathing comments made on Tripadvisor about the village complex rooms to call the hotel the day before our stay. I explained my concerns and, before I could ask if I was able to pay to move to another part of the hotel, the receptionist confirmed that we had been put into "old" rooms for our two nights - Thursday and Sunday - and kindly offered me a free upgrade to a refurbished room, still in the village complex. I would have preferred the hotel to have made it clear when we were making the booking online that, for the money we were paying, we would be in a sub-standard room. We only paid £72 per night for bed and breakfast for two adults and two children, so it's not expensive. There's clearly only time for the cleaners to do the minimum and the refurbished rooms are already dusty and showing signs of wear and tear. The front of the hotel, with the duck pond, is nice, the route to the village complex is through an industrial estate and is not. We were unable to get wifi in our rooms and I would suggest you can only get it in the main hotel. The pool is showing signs of bad wear and tear. The breakfast was quite good. I wouldn't rush back for another stay.

"Really impressive"

5
22/08/2017

Recently attended a wedding at the hotel and decided to stay over. The hotel and its staff were very nice. We attended the wedding in their medieval banquet room which was really different and atmospheric. The staff were very nice to us, including the kids who were spoken to and fussed at check in. I cant compliment the place enough. We stayed over in a standard family room which was outside in a chalet style room but this was fun and kind of felt like we had our own house, the kids loved it. Breakfast was good and a dip in the pool was fantastic, especially when it blew away a few cobwebs. Thank you for such a lovely stay

"suprised"

3
22/08/2017

Reading the reviews after I had booked I thought I had dropped a clanger but I was directed to the main part of the hotel and was suprised really spacious and clean, staff were very helpfull food was good and had an excellent fitness centre would definitely stay here again.

"Lovely complex & friendly staff "

4
21/08/2017

Having stayed at this hotel at the weekend for a last minute getaway for me and my girlfriend, and from reading previous reviews, I felt it was appropriate to leave a true review based on my findings and experience. First off, this is a very good 3* standard hotel. Our hotel room was in the main hotel. We checked in Fri afternoon & out on Sunday morning! We was pleasantly greeted upon arrival by a guy named David, who after conversation, we believed to of only been working at the hotel a short space of time. Our bedroom was situated on the 2nd floor of the main hotel. The room was clean, spacious and adequate for our stay! We spent a lot of time out shopping, socialising etc and only really used the room to get our "heads down"! On the Saturday morning we asked David where the Leisure facilities were and if we had to take anything with us etc. He mentioned just to take a old style £1 coin. We had a leisurely swim, and enjoyed the atmosphere in the pool. Saturday evening we asked at reception if we could book dinner, the young lady with glasses was very polite and professional and took out dinner reservation. The service in the restaurant was good & the food was the best I'd tasted in a long while! During the two days we were at the hotel was saw 2 weddings taking place, it's appropriate to say the surroundings and gardens are perfect for all wedding photographs etc. We checked out Sunday morning, And behold the friendly guy we experienced on Friday was at the desk and asked if we had, had a comfortable stay at Park Hall. What a friendly, professional guy he is and a credit to the hotel. Our overall experience was fantastic, everyone we came into contact with was so polite and well mannered so based on our experience we will be back :-)

"Booked the Express side of the business"

3
17/08/2017

Not one of my best choices but then you get what you pay for and it was very cheap and served the overnight stop purpose! The lodge type accommodation is very basic and dated but the facilities at the main Park Hall Hotel are freely available to all guests and were very adequate!

"A poor quality stay (10/11 August)."

2
16/08/2017

We were disappointed with our stay (we were there for a wedding at the same venue - which actually turned out to be great) - but in respect of the hotel - whilst there were some positives (the staff were generally polite, friendly and helpful, the refurbished entrance looks good, breakfast was fine) overall our experience was not great due to the problems with our room. Our complaints: - we arrived at 3pm - our room wasn't ready (although it was supposed to be ready at 2pm) and the reception seemed to be in a state of mild chaos. To be fair to the staff, without us saying anything the duty manager presented us with two drinks vouchers immediately to apologise for the room not being ready. - we were told our room would be ready in about 10 minutes - it took almost an hour. - the room was at the end of many corridors full of dirty towels and plates despite this being 4pm in the afternoon. - all the windows in the room were open which I assume was because there had been some recent paintwork done as the room smelt strongly of paint. We got the impression that the room was part way through being refurbished and had been pressed into service too soon as the hotel was fully booked. - the quality of the room clean was poor - lots of surfaces were covered in dust etc, there were empty coffee capsules on the side, we had only one large towel (the other dirty towels were still outside the door in the corridor) and we later realised that the one 'clean' towel we had was presumably left over from the previous guests. - we'd requested a bed to be made for our 2 1/2 year old daughter - there was none in the room. - on our way out to dinner at about 17:30 we requested the bed for our daughter as well as some additional towels. When we arrived back (at about 20:30) the bed was there but we still had dirty towels at our door and no fresh ones. Again we got to our room by walking past many others which still had dirty towels and plates outside - this was late in the evening and so there was really no excuse. - the room was missing obvious amenities - no telephone, no tea making facilities despite the room book referring to both. There was a nespresso machine (with three mangled capsules - in addition to the two used ones - and no cups). Overall I realise that I can't expect amazing quality from a three star hotel but the points above are basics and really shouldn't have arisen. They clearly appear to be scrimping on housekeeping staff and it shows - there's just not enough people to turn round the rooms to an acceptable standard. We did speak to the duty manager on the first evening of our stay and the hotel offered a significant discount to our stay which we were grateful for. Throughout everyone we spoke to was also unfailingly apologetic and did their best to rectify things. However I'm still posting here as I would rather have paid full price to receive appropriate quality (for what was billed as a Platinum suite) than get a discount and a poorer quality stay.

"Appalling"

1
16/08/2017

Family of 4 stay for two nights. Father and three children, myself being the eldest. Moved rooms from a very low standard, dirty dysfunctional room to a "themed room" which I wouldn't pay £17 for let alone £170!!! This was located in the 'village' complex which did not feel even slightly safe with two children. The beds pulled out of the cupboard, the mattress was awful and the bed lay flat on the floor! This was not acceptable for my father to stay in! Linen wasn't clean and the complimentary area with tea and biscuits, coffee making etc was very poor! The tv was in a box in the corner of the room, and the sofa barely fit two people! Finally moved to a room within the main part of the hotel and we were split into two rooms which was not at all practical. After moving several times, we settled for having the 4 of us in one room with a double and single bed. At least this room had clean sheets and the wallpaper wasn't hanging off the walls like the others, still average though. Not happy customers at all.. management handled the complaints well and allowed us to view other rooms, however, very low standard. Wouldn't stay again!

"Family mini break"

4
15/08/2017

Just come back after staying 2 nights at the Park Hall Hotel. I had seen the pictures and read some reviews, so prepared for the worst. We were really impressed at the drive with a lake, classy Reception, the staff were friendly & helpful, our rooms clean and the buffet breakfast was really nice. We found out that Camelot Theme Park, now closed, had been next door and realised that the chalet style accommodation at the back of the Hotel had been built with this in mind. The Hotel also boasts a stunning circular courtyard opening out from the bar. We sat out enjoying a drink in what felt like Germany or Switzerland, but in hindsight, perhaps more medieval in keeping with the Camelot theme. There is also a really old monastery in the courtyard, which is now used as a banqueting hall for Weddings etc. I was told under the rein of Henry viii monks were hung inside, to eliminate their religion. So watch out for the ghosties lol We used the pool's, sauna, steam room, jacuzzi and gym both days. Way too much chlorine in the jacuzzi's, as it made all our eyes water, but besides this great facilities. So I would say a quirky interesting Hotel, that we all really enjoyed and certainly no real complaints here.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Guest Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon, I'll try and keep the ghosts under control. Kind regards, Gary Naylor General Manager

"enjoyable family stay"

5
15/08/2017

Purchased a wowcher deal, stayed in the village complex. Our room was clean and tidy. Spare bed and linen bought round promptly. Only critism would be new net and a dvd player for children. Hotel and grounds lovely. Very pretty. Staff friendly and helpful. Leisure complex was great. My children enjoyed the pool and gym. Was great that the centre allowed children above the age of 12 to use the gym/sauna and steam room. Spectator area very warm and tables needed a wipe over from previous people using them. We had breakfast which was lovely, a large choice of food. Staff polite and friendly and restaurant clean and tidy. Were very happy we stayed here, and will stay again. Would love to see something extra for families like a park. It has great potential. The abandoned theme park next door was amazing to see. Cant wait to come back. Free wifi was great too.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Katie242424 We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. Next time you visit please ask, as we do have DVD players available for guest use. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Not impressed"

3
09/08/2017

It is often difficult to objectively describe a hotel when I have recently stayed at two very good hotels, This is a budget hotel and although in a good area with lots going on is, not as expected, part of the Best Western Group but appears to be run by Lavender hotels. Reception was to the point, money up front. That was a new one! I am normally asked to swipe my card. Room was in need of redecorating but clean enough. Neighbours sat outside the room at night talking loudly and smoking and drinking, Seems to be a problem looking at other reviews! Also road access is not good with a pot holed car park. Didn't sample the restaurant but was in the bar! The room was not serviced for two morning until we asked for it to be done which it was, in grand style thus saving a worse review! This place is obviously popular for the leisure facilities so they must be doing a lot of things right........would I come again? Maybe....

"lovely location, shame about the accommodation"

2
08/08/2017

Tiny doubke room only enough space for one person to walk around at a time, tiny bathroom, taps on wash basin swivelled round with just drops of water coming out. Swimming again very small, murky water. Car park wt the rear of the property on what appears to be a deserted retail park full of pot holes, dreadful. Very disappointing. Left early.

"Dingy and dated Village Rooms"

2
07/08/2017

Grim is the only way I can describe our room. It was dismal and very dated, in need of an immediate refurbishment. How they can charge full price for it is unbelievable. We are disabled and asked for assistance that never came. The room was as far away from the main hotel as was possible. The wheelchair accessible shower area was so tiny and totally impractical for a permanent wheelchair user to transfer into and use. Our brief view of the main hotel looked fine but other than reception I couldn't comment. Would never go back except our daughter is getting married there next year and the Medieval Hall suits them

"Wedding party bit of a do"

3
07/08/2017

The purpose of our trip was for a wedding. Our party included the groom's mother and two disabled members. Overall the wedding side was well organised and merited 4 to 5 stars but the personal experience was at times symbolic. On arrival one of our party become trapped in the one and only lift. Another customer told us the lift had broken down half an hour earlier. We were informed later the lift was repaired but the same member of our party was trapped again. The lift was out of service the rest of the weekend. Food and drink: Breakfast excellent. Worth the £9.95 additional charge when pre-booked. Evening meal: main course okay but starter and desert poor value for money. Smacks very overpriced. Beverages expensive. Double nonbranded vodka with splash £8!! Too many "I can only apologise." unfortunately. Our room key failed 3 times and I was told it was because I must have put it to near my phone. Also you are only given 1 per room. Overall we had a great time but technical problems and poor value meals, excluding breakfast, marred the experience. Wedding part was flawless and magnificently executed. Great staff service that was not always carried through to the hotel experience. Shame.

"Wonderful hotel have stayed many times"

5
04/08/2017

We love this hotel we have stayed here many times. the staff are wonderful, restaurant is reasonably priced, leisure facilities are great. swimming pools, gym, steam and sauna rooms, spa treatments. rooms suitable for those staying on business, couples, families, friends or solo. We think you will love this hotel as much as we do.

"Park hall hotel "

1
03/08/2017

Just returned from a stay at this hotel and we had been put in a chalet type accommodation outside the actual hotel which I can only describe as disgusting I complained to the staff only to be politely told the had no other rooms available the damp in the room had caused me to become ill on my return. It's a real shame as the main hotel and grounds are lovely but the chalet type accommodation and the leisure facilities are run down and quite frankly disgusting. I have stayed in best western hotels all around the country and I'm shocked they have this grade of accommodation linked with their name

"Medieval Evening"

5
02/08/2017

Visited Park Hall Hotel attending one of their brilliant function evenings The Medieval Banquet evening. Brilliant value for money and a great atmosphere all evening. The staff were very attentive and polite. We also booked a triple room which was in the main hotel area and was of good size and very comfy. Really clean and well maintained. We had breakfast room service which was prompt and very tasty. I would certainly recommend this hotel to anyone who is thinking about a great stay and best value for money! We will be back Park Hall.

"Best Western Express Hotel"

2
02/08/2017

We stayed for 3 nights in the express part of the hotel, the apartment type accommodation by the leisure club. Around the back of the hotel. The drive in to the main hotel was beautiful with a lake with ducks. The main reception was nice, we tried to check in here first as it was not obvious to us that there was anywhere else to go, there were sign posts but the remainder of the grounds was run down and the up keep of them was poor. We were sent around to car park 6 where we were told our reception was. The reception is in the leisure club. This is fine and the staff there were fantastic. They were having issues with the card machine and the internet. The girl behind the desk called for the duty manager on the walkie talkie, they failed to show up and help whilst we were there. We ended up leaving our card so we could go to our room. We had a twin room and a lounge with a sofa bed on walking in we couldn't find the 'sofa' bed. It was only when I opened the 'wardrobe' doors in the lounge area that i discovered the fold up bed. Once we were in the room I noticed the carpets were filthy, didn't look like they had ever seen a vacuum cleaner. We borrowed one from the housekeeper and gave the room a hoover. After we had returned it, we noticed we had missed a bit so asked her to return and hoover the floor, which she did, she was very polite and apologetic. Some of the wallpaper in the room was peeling, and paint splashes had been left on the bedside tables. Two of the lightbulbs in the room were not working, at some point some one surely should have done a maintenance walk around. We would have brought this up with the staff but were not in the room very often and were happy to have the curtains open, but the windows were dirty, and windowsills had dead insects on them. There was even a corner with a cobweb in it! The headboard behind the twin beads was full of dust! I could easily wipe it away with my finger. It was a thick layer! In the bathroom, there was a tea bag behind the bin that looked like it had been there for a least a month. it was dry and grey. This is basic stuff and I am shocked and appalled that it wasn't picked up at any point. I didn't tell the staff I waited to see if the housekeeping team had picked it up when they came to clean the room during the stay, they didn't! The bathroom was dusty and although you could tell it had been clean it really didn't feel that clean, I can't tell you exactly what it was it just didn't feel clean. All the staff that I came into contact with were nice, friendly and polite. The gym is large and has a lot of equipment. The pool is nice, there is a pool for lane swimming and a pool for relaxing. There is an adult only hot tub, this was nice although had to much chlorine as it was burning my eyes and making them sting. Overall I would not return to the Best Western Express Hotel, I may try the main hotel. The Express part needs updating massively and a thorough clean. The car park needs tidying, and weeding,

"Business meeting"

3
02/08/2017

Visited here for a meeting as we have done many times before. It seems to have gone downhill a bit, the coffee on arrival was poor quality. They used to put lovely bottle green juice on the table but now it's a cheap lime cordial. Meeting room was cold. Not overly impressed on this visit!

"Bad reviews reflect on great staff"

5
02/08/2017

I was concerned before I went to the hotel about the negative reviews. From the first minute at reception, to the house keeping, the bar, the restaurant and leisure club they were excelllent over my 3 days. Proper chef so excellent food. Breakfast plentiful and good. The bad reviews are from a certain village rooms where people are paying £40 for a room for 4 people. What do they expect. Best western either need to shut these rooms or upgrade them as these negative reviews reflect on the staff. My only negative can you get half decent loo roll in the hotel please

"Shabby and Grim"

1
21/07/2017

Stayed here for one night and would not have stayed longer. Room was not clean, cigarette burns on furniture and window sills, filthy paintwork, paper thin walls, peeling wallpaper, cobwebs, stained floor, no bath mat, unidentifiable things in the light fitting and to cap it all the fire alarm went off for no apparent reason at 3.30 am. No apology for that or any of the other failings. Without doubt the worse place I have ever stayed.

"The Price Made The Choice"

3
20/07/2017

The accommodation at the Park Hall Express is chalet style and is in need of refurbishment, but, with access to the main hotel facilities it was OK for the one night stop, and convenient for my a.m. Manchester Airport arrival only 40 minutes drive away. I can't grumble about it as the price was only £41 using Topcashback. I did room only as I was eating with my partner further on in our journey so can't comment on breakfast content but thought that £14.95p quoted in room was a bit on the steep sideThe guy in the next chalet and his neighbouring colleagues remarked that the bar prices were a bit high as well....but I didn't imbibe so can't verify. If it's a clean room for the night that your after with a good bed a shower and fine towels. you'll sleep well enough here as what you pay for is what you'll get! As I said it's a bit tired but I'd use it again for the purpose if I was again trvelling on my own...............it's not were I would choose to stay if accompanied by my partner!

"Quite hard work"

3
19/07/2017

Hotel was clean and tidy and obviously well maintained. But the building and a lot of the amenities were clearly quite old and starting to show a lot of wear, including the bare concrete at the bottom of the swimming pool that was coming up in lumps. The staff were all pleasant and friendly, but clearly weren't interested in providing help to the guests. It seemed that every request was a grudging burden. Possibly that's because I only actually saw 3 staff in the entire hotel during my stay, so they seemed rather overworked. The entire complex seemed a little bit Fawlty Towers to be honest. The house restaurant was of a good standard, food tasted lovely and was well presented.

"Terrible - Will not be back"

1
18/07/2017

We stayed here a couple of years back and had a lovely stay. However, last week was a different story altogether. When we arrived to check in there seemed to be a lot of confusion going on at the desk. The receptionist was loudly discussing who should be in what room and naming the guests very openly. When we (eventually) came forward to the desk the receptionist said that the place was "a shambles" and that she had no idea what was going on. Not particularly professional. Although we would have preferred a room in the hotel we were allocated a chalet in the village. This wasn't too much of an issue as it was close to the leisure centre. The room was adequate but very tired and not particularly clean. The carpet had an iron burn and a number of questionable stains. Our first night was ok, but that may have been because we were exhausted after a night flight and an early start. My husband went to work the next morning whilst I stayed at the hotel with our daughter. We had a nice lunch in the bar (the vegetable soup is really good, as are the sandwiches) and the staff were very friendly and helpful. I also popped into the beauty salon to enquire about a nail repair and they accommodated very quickly. The beauty therapist was chatty and friendly and had a lengthy discussion with our 10 year old about Little Mix! However, by the time my husband arrived back from work in the late afternoon housekeeping had still not been round. They showed up as we were preparing to go for a swim. Rather than observing that we were leaving the room and taking the opportunity to make the room up and put clean towels in, they asked if we needed anything, handed us towels and toilet roll, with one of the staff declaring that she was "ready for a drink". They did not even set foot in the room. The pool was very busy with swimming lessons so we didn't stay for long. It was hard to relax in the jacuzzi with small children jumping in and out of it to be honest. Following our quick dip we had something to eat in the bar. Again, the staff were friendly and helpful and the food was good, although my husband could have done without wearing his glass of wine and a portion of chips which the waitress managed to knock over him. She did, however, apologise and rectify the situation quickly with a replacement glass of wine and a fresh portion of fries. Onto our sleep. This went well until around 3.30am when the fire alarm went off. These things happen, that's ok. We quickly got dressed and followed the procedure that was framed on the wall. We made our way to the fire assembly point in the village car park and waited. And waited. And waited. No other guests appeared and no staff member showed up either. After 15 minute wait with a shivering 10 year old I called reception to find out what was going on. Someone came round and advised that it was all clear and we could go back inside. Not sure how long we would have been waiting had I not made the call. I'm also pretty sure that there was a serious breach of health and safety protocol but I'll leave that for the hotel to investigate. We all went out the next day and returned to find out room made up on this occasion. However, just before 5pm a group of 6 lads took it upon themselves to park themselves on the bench outside our room and crack open a couple of cases of beer. This was followed by loud chatter and a lot of swearing, to the point that we turned our television up so that our daughter didn't have to hear it. We went away to the pool (much quieter that day, it's a very nice facility) and mentioned the lads to the receptionist there. He told us that the rooms were nothing to do with him. We asked if he could give main reception a call to give them the heads up. He said that he would but looked at us like we were a couple of old moans and I am inclined to believe that he didn't bother making the call. On returning to the room around an hour later the lads had fired up a BBQ (!!!) and were well on their way to being fully oiled. The swearing and shouting was ongoing and we got back out of the room quickly to get something to eat. By the time we got back from the bar there was food being thrown about and music playing. We got our daughter organised for bed and I, politely, asked them to move on so that she could get to sleep (around 9pm). They turned the music off but continued their "party". At around 9.30pm the singing started so I made my way to reception in order to get something done. The receptionist barely let me get a word out before contacting the Duty Manager on the radio. She took zero interest in what I was saying and clearly decided that my concerns were above her paygrade. John arrived and I explained the issue to him, pointing out that we were staying at a hotel not a holiday park. He said that he would come round and get the lads moved on. He did come round, we heard the beers getting put away and we hoped that was the end of it. But no, they continued to sit finishing their drinks, swearing, shouting etc. By 10pm my husband had had enough. He went to reception and spoke to John, who advised that he had dealt with it. My husband was quick to point out that he had clearly not dealt with anything as they were still there, and that if they didn't go, we would. John came back round, however it had started raining so the lads had taken their party inside. Things settled at around 11pm, once the lads were done banging doors and shouting in the next room. Wired and stressed after the evening's activities we didn't sleep well and at 6.30am suffered the wrath of the lads who were clearly making a point of banging every door in their room, followed by driving down the lane and beeping their car horn behind our chalet. On check out we relayed all of this information to Francesca, who looked suitably shocked at the fact that there had been a BBQ going on and apologised for our experience. She made reasonable amendments to our bill and advised that the group would be banned from further stays (I'm not convinced). Overall our stay was shocking. Whilst the behaviour of our neighbours was not the hotel's fault, the management of the situation was far from adequate, and the other shortcomings I have described made what was supposed to be a relaxed few days into a total nightmare. It's a shame because it's a beautiful location with great facilities. Unfortunately the lack of professionalism really let's the place down.

"Good business option"

4
15/07/2017

The hotel is set in the grounds of what was the Camelot theme park which has subsequently closed. The drive into the hotel is pleasant with a lake to your right. To the rear of the hotel their is chalet type accommodation which I have only used once and probably will not use again. The main hotel has a nice modern reception with very friendly staff who are always positive and helpful. The bar food is standard not exceptional and the bar area is well proportioned with a covered seating area for those warmer days. The pool is nice and often empty. The main hotel rooms vary and to be honest are a little tired. However that said they are comfortable and clean. Free wifi is available but weak on the 2nd floor. There are also rooms where there is a constant noise from the fans so these need to be avoided. One design fault is the bathroom as reaching round the shower screen whilst trying to avoid standing in the toilet to turn on the shower is an interesting start to the day. Breakfast is plentiful and good quality. The hotel is mostly used by business people and I must stress is good value for money. Would I stay there again? Yes for business definitely. For pleasure......less likely.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear StevieRascal We very much appreciate your comments regarding your stay here at the Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is with the help of feedback we strive to continuously improve the quality of our services, I have noted your comments today. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"A bit of a mixed bag"

3
12/07/2017

We stayed here for one night as it was handy on a London to north of Scotland trip. The main hotel appeared very modern and smart but "the village" is ageing a bit but was still tidy. Our room in "the village" was functional and clean but our bed was very soft and I think the mattress really needed replacing. The staff were very friendly and helpful and the food (we had dinner and breakfast) was excellent - but they need to invest in Earl Grey tea. The one gripe I have is that the village car park felt very exposed and did not feel very secure. Overall, it was relatively cheap but the village needs modernising.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Rab P Thank you for taking the time to write a review about your recent visit to The Park Hall Hotel. I am delighted that you enjoyed your stay and we have noted your comments about the Village rooms, our refurbishment programme is ongoing but should make the whole of these room spacious and modern. I hope you are able to see our improvements on your next visit. Kind regards, Gary Naylor General Manager

"Good value for money hotel"

4
11/07/2017

Booked through Best Western for three nights had a call saying would you like an upgrade naturally said yes. Room given in main hotel was adequate no frills very clean everything worked if this was an upgrade we feel we would have been disappointed after a frosty reception on arrival expect the lone girl on reception was over worked as she was extremely busy but very unhelpful. This was the opposite of Clara? in the restaurant who went to great pains to explain where and what all the local restaurants had to offer. We had not booked in advance and spare places were at much later times. It was great to see that Clara was on next day she was organised and her and Christine acted as a superb team in an extremely busy service table clearing and cleaning was clinic the two directing all the other staff running an extremely efficient restaurant keeping the buffet stocked which was beautifully cooked my porridge and poached eggs were tops excellent. Next morning Christine was busy keeping the buffet up to speck the girl in charge of the restaurant was not as good as the day before but Christine kept it up to speed once again my porridge and poached eggs were cooked well not easy to poach an egg to perfection. The pool and spa facilities were excellent and large in my opinion underused staffed by excellent knowledgeable staff. We had a great week end and would certainly roeturn

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Don A A Thank you for taking the time to write a review about your recent visit to Park Hall Hotel. I am delighted that you enjoyed your stay and we have noted your comments about your check-in. I will pass your comments to Clara and Christine in the restaurant, who will be happy to hear you were well looked after. We look forward to welcoming you back in the near future. Kind regards, Gary Naylor General Manager

"Very disappointed "

2
10/07/2017

We booked a hen party here for August at one of the events evening and paid in full. Then I rang up couple weeks later and added a few more people on which the staff said no problem. Unfortunately when I rang up they failed to mentioned that they event was being cancelled. A couple Of days later I got a phone call saying the event had been cancelled due to low numbers. This is now left us stuck without a hen do as it's only a Month until the hen party and we are struggling to find an alternative. Although we know it's not the the staffs fault and they was really friendly and helpful, we can't help but be very disappointed in park hall. We certainly Won't be booking another event here at the risk of it being cancelled again. The event is also still advertised on the website despite being cancelled. We was looking forward to the evening but now we are still left searching. Think twice before booking.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Selina B I'm sorry that we had to cancel the cabaret event your were attending for the hen party, it is always a last resort for any venue, and although our marketing team spent time on trying to make the event successful the numbers did not come through on this occasion. I know after speaking to our sales team we did try and find other events locally at one of our sister hotels that we could move your party to, this was also without success. I do hope you find a suitable alternative, and again please accept our apologies. Kind regards Gary Naylor General Manager

"Very good stopping place"

4
09/07/2017

Spent a couple of nights here and found it to be very good! Close enough to get to Chorley and the surrounding area without needing to drive for miles, but with a nice quiet location. Breakfast was just about average on the first day and much better in the second. Easy to walk to the pub, Too!

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Shnoowie Thank you for taking the time to write a review, I do agree that Park Hall is ideally situated for visiting the area and definitely a good distance to walk to the pub. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Gary Naylor General Manager

"A lovely surprise"

5
08/07/2017

I stayed the night at Parkhall Hotel and felt slightly worried after reading some of the previous reviews. I didn't need to. I thought it was really good. The room was excellent. Really clean with lovely big, soft towels, a comfaortable bed and plenty of plug sockets. There was plenty of coffee, tea and milk in the room as well. For me a welcome extra as I usually have to ask for some more. Check in was quick and efficient and the food I had was good. The young girl behind the bar was friendly and very efficient and, over all, the prices for wine wasn't bad at all. My only teeny, tiny negative comment is the tea and coffee at breakfast time. They came in sort of flasks and the tea was always stewed. A machine might be the answer as, for the price I paid for the room, I couldn't expect waiter service at breakfast. I would like to go back to the hotel to try one of their dinner dances. There were lots to choose from.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear AlfromEssex Thank you very much for your review, I am delighted that you enjoyed your visit to the Best Western Park Hall Hotel and Leisure Club. We do have plans to install 'bean to cup' machines over the next couple of months in the restaurant, we do put refresh the tea and coffee throughout the morning and our staff would have been more than happy to get anyone a fresh cup if requested. I look forward to welcoming you back again soon. Kind regards, Gary Naylor General Manager

"Great restaurant team"

5
28/06/2017

We like the restaurant team 1st class ALWAYS greeted with a smile.note: Increase their wages or stand to loose a good team also the receptionist Laurie has also been great always greets us with a smile Down point is the internet....

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear fasterchunk Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay again. I will take on board your comments on the wage increase and we look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"A fortunate find"

5
27/06/2017

We booked this hotel at the last minute having been let down by another. The staff were very helpful on the telephone. We arrived about an hour and a half later. We booked in. Everything was ready for us and the staff helped us and our luggage to the well appointed, very comfortable room. They could not do enough for us. We enjoyed our stay. Thanks again for coming to our rescue.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear bjchampness Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and were able to accommodate you at short notice after being let down. We look forward to welcoming you back again soon. Kind regards, Gary Naylor General Manager

"Great find, lovely staff, facilties, rates, atmos."

4
27/06/2017

We went for a 70s/80s night and the whole thing was really well done. Staff (Jane especially helpful) were all excellent. The food was delicious (I even went mad and had the veggie option, my partner had the chicken) and the table was laid out nicely for us, with our pre-ordered drinks waiting for us. The Leisure club provided a welcome start to the following day's detox:)

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Tim M Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay and the 70s/80s night; I will pass your comments to Jane. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Stayed in 'village' which had authentic idiots"

1
25/06/2017

Having driven 5 hours from London we arrived at midnight. After unpacking got my kids 3 and 6) into bed at 1am. At 2am the neighbours arrived following a corporate night hosted by Speed Medical a company local to Chorley. The idiots proceeded to walk back and forth between rooms, drinking, swearing, singing and basically being cluts. At 3am I called Reception who came within minutes (which was good). The idiots quietened down, but at 3:30am it was party central again. At 4am I called Security again and John turned up again, had a word and the idiots quietened down again until 5am when 2 remaining fools decided to have a row outside my window. So 3 hours sleep after a full day at work and a long drive. Thanks Best Western, you knew I had kids, you knew there was an event (as you checked with me 24 hours before that I was coming and even asked if I was with the event). I flagged it with the front desk and was given a brush off. I was told my complaint would be passed to Gary Naylor having told 2 people on the front desk my nightmare (had I got any sleep that is). On checking out I asked if Gary had any response and was told "nah, but I could email him if I wanted". Cheers for the worse night in a hotel I have every experienced. Not even an apology from the General Manager. Shame as pool, surrounding parkland, food all good but you clearly favour the corporate bookings rather than turn up and go customers.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Field0 Thank you for taking the time to share your feedback. Please accept my sincere apologies for your lack of sleep. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Room allocations are sometimes difficult with on-line bookings as you are not always aware if guests are attending specific events. I know my reception team did allocate all rooms we were aware of attending the event you mention to rooms together and away from other parties that may, and were, affected. I'm not sure why I was not called for when you came to the reception desk on Saturday, I was on duty and had wished to speak to you personally. I also did try calling your room before I went off duty that day. The response from my team was not what I would expect from them, for that I also apologise and I will be looking into it so it does nit happen again. I would like you to see us in a different light, and will be dropping you a further email to apologise further. Kind regards Gary Naylor General Manager

"One word... terrible "

1
25/06/2017

On arrival we where checked in to a room, once inspected, we found hairs on the mattress/protector. After finding this we had asked if we could be put into a different room, after inspecting this room, there was hairs in the exact same place. The staff member who was dealing with this matter had asked the manager if they actually "wash the mattress protectors?" After then being moved to another room, this however wasn't much better, the only reason there was no hairs was because it didn't even have a mattress protector. (May I add this room was an upgrade!) The pillows where like slabs, carpets where disgusting and sticky, the lights didn't even work!... fittings and fixtures where slanted, black mould on the shower/bath area, bathroom floors dusty and stained. Terrible night sleep! Having survived the dreadful night, I was woken with smoke filled air from people smoking outside the window in the courtyard below + people coughing and shouting. Breakfast was edible... just! floor was sticky and grubby, everything just felt unclean, I couldn't even bring myself to have a shower. We checked out after breakfast, luckily my daughter stays near and that where I will be spending the remainder of my visit. Place needs closed down. I understand this is a three star but you would always expect a clean environment! Especially when your paying £89 pounds a night! Disgraceful!

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Lauren K Thank you for taking the time to tell us about your experience here at the Park Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Park Hall, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taken the appropriate measures to address the issues you have raised, and we will be working closely with the housekeeping team to ensure checks are done more intensely. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Gary Naylor General Manager

"Wedding Night, Nightmare Hotel"

1
17/06/2017

WOW i do not know where i should start. No room service phone lines didn't work and was not told phone lines where down on check inn, not ideal when you plan on staying in the room all night window was jammed more then security catch allowed it to open, whats more the reason it needed to be open was the electric heater was stuck on, during the hottest weekend we have had this year. WiFi didn't work. Bed was rock solid cheap mattress or knackered. Room was dirty carpets all crinkled black damp patches all on ceiling Sounded like a nightclub outside are window swearing and kids screaming went on until about 1am Stupid American style double door allowing you to walk into a different room could hear talking coughing yawning, not ideal for your wedding night The only 2 Good things i could say about this place was the Breakfast and outside the hotel On leaving which was also a good thing, we mentioned all this to desk staff to which the reply was ohhh were sorry about that hope this does not put you off in future.. All in all this place was a joke and ruined our wedding night

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear ShelbyDitchfield I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person, so I can establish when you stayed with us and which room, so that I can investigate further. Could you please could you contact me on [email protected] Many thanks. Kind regards, Gary Naylor General Manager

"Grotty room in "Village""

3
15/06/2017

The room we were given was like something out of the nineties and overall grubby and in need of total refurbishment,there was an indent in the wall by the mirror that looked like someone had punched it,it had been there some time because if the dust accumulation,the trouser press was in pieces so didn't work and the pat test date was 08,the radiator was filthy and also the surround was as well and the ceiling tiles in a lot of places weren't settled properly,also the bath had one handle missing but the fixing bolts were still there so when you banged your elbow against them it was painful,when I found out how much our daughter had paid for such a grotty room I couldn't believe it .the result is that when we spoke to the manager he gave my daughter a partial refund.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear akec I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and, as discussed on your departure, I am currently investigating this matter. I have also taken some of the rooms 'out of service' until changes have been made to improve them. I hope you can see these rooms in a better light next time you stay. Kind regards, Gary Naylor General Manager

"Our fantastic Wedding Day at Park Hall"

5
11/06/2017

My husband and I got married at Park Hall on 13th April 2017.We just wanted to say a special thank you to Angie our wedding co-coordinator and all the staff at Park Hall who made our wedding day so very special. We really did have the perfect day from start to finish and we cannot thank them enough for their warmth and professionalism throughout. Carl who looked after us on the day was an asset, as were all the staff right from reception through to the bar staff and those who served us our meal & saw to us on the day. We truly were blown away. All our wedding guests have complimented the smooth running of the day and thought the venue was absolutely lovely. We couldn't have asked anymore of the staff. Angie delivered on everything we agreed which made our day extra memorable. Thank you all so much. Love the new Mr and Mrs McLoone.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear mcloone81 Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your wedding day, I will pass your thanks to Angie and Karl and I'm sure they will be trilled to hear they made it special. We look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Great stay, would book again"

5
08/06/2017

We were visiting family up in Southport and booked to stay here for two nights. We were pleasantly surprised at how much cheaper the hotel stay was compared to the Pontins we had originally been looking at. The price included a Family room, with breakfast and use of the leisure facilities. The room was very comfortable and we were provided with a travel cot at no extra cost. Breakfast had a great selection of hot and cold food. My daughter enjoyed making use of the swimming pool don't forget your £1 for the use of a locker. The hotel was on the same grounds as an abandoned theme park which gave it some character. My daughter was fascinated by the rollercoaster she could see from our bedroom window. It was well situated not far from places although a car is best to be able to get around. We would happily book here again next time we are visiting the family.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Rhian J We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Best Western Preston"

4
06/06/2017

Really nice lobby and customer service. We were in one of the rooms in the far side of the complex. I think they used to be holiday chalets. We were slightly sceptical at first, but the room was as you would expect for a hotel of this price. It was very quiet, with no traffic noise, we also did not hear any other guests until later in the morning when people started to go for breakfast.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear J4196PXvictoriaw Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Better than expected"

3
04/06/2017

We booked for 1 night as a stop off. It was in the Express part. It was not anything fancy but the small cottage like accommodation was cosy and clean. A good stop off point which I would use again. Dog friendly.

Gary N, Front Office Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear David M Thank you very much for your review, I am delighted that you enjoyed your visit to the Park Hall Express, I will pass your comments onto them. We hope to see you next time you visit the area. Kind regards, Gary Naylor General Manager

"Hen night"

4
04/06/2017

Visited here Saturday 3rd June. There are quite a few buildings in this large area with different suite names , for parties. We visited the Lancaster suite. Large room . We was welcomed by a greeter , and shown to our table . We got 2 bottles of rosè wine on our tables ... Then a 3 course meal .. being honest . It was ok !! . Nothing to write home about! But the waiters n waitresses did a fantastic job. Well done guys . It was a 70s, 80s film music night. Excellent.. The singers were fabulous x

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear nicolette k We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel and Leisure Club on our one of our event nights. It is always a pleasure to receive positive feedback, I have noted your comments on the food which I will pass with my head chef. I will share your comments with all of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Has potential but no basic standards"

2
30/05/2017

Staff don't seem to have very good/ standard customer service skills, generally oblivious to customers and more consumed in their own work or talking/complaining to each other or complaining to customers; One waitress was telling us how tired she was from the night before (we weren't there, no idea what she was talking about) and also laughed when telling another customer there was no kind of steak left. On check out we were told we had a bill for dinner - I had paid this on the night and the bill I was being shown wasn't even for the same sum, it was down to me to prove that this was incorrect as someone else had obviously made the mistake. Fire alarm when off in the morning and no-one even came to say it was safe for anyone to go back inside. When we asked at reception - again ignored until they were ready - we were told 'don't worry its probably just someone smoking' - as if that's a normal occurrence. Some areas of the hotel look wonderful like the bathroom and shower areas, but we had a lot of broken items in our room e.g. telephone out of order, drawers/doors hanging off hinges, mattress was completely collapsed and curled up when you lay on it. The bathroom was dusty and a shelf was covered in someones whiskers from shaving. There were also piles of towels and bin bags left lying outside until around 6pm. I've stayed in a couple of other Best Westerns and I was really surprised that this was a Best Western - menus were on staple copier paper and no drinks menu. We stayed in the 'village' and I can only hope that the rooms in the main hotel are of a better standard. This place has such potential to be an amazing stay, the pools and jacuzzis were lovely (even more so if the water feature was on/fixed) the food was beyond amazing and the grounds are beautiful, just seems to be missing all the basics.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards Gary Naylor General Manager

"Shocking stay at the Park Hall hotel Chorley"

1
28/05/2017

Well where do we start, this was our 3rd visit to the Park Hall Hotel and sadly never again as the service was shocking, We booked full board in the hotel and upon arrival was told we had to book dinner as the hotel was fully booked. Our table was booked for 8:30 pm. When we were shown to our table handed too A4 papers menu`s with list of meals, the lady informed us that they had no meat to offer in fact the only food was Chicken and very very rude in her manner, we were offered bread rolls told sorry only white and the basket of bread rolls had 2 rolls. As the food was limited we order starter, main meal ( Chicken ), and cheesecake. Just after our meal the rude lady requested £10.80 as we went over our dinner budget. i have stayed in hotels all over the UK and never been spoken to in such a rude manor. We paid the extra and left the restaurant. The next morning during breakfast the very same lady was working and a couple on the next table who had already informed the reception that they were having breakfast sat down and started eating only to be told by the very same lady you must pay now as some customer leave without paying. Her attitude towards customers was shocking and in her position she should be setting clear standards in customer service to the younger staff, My wife did complain to the reception when we checked out and they refunded the £10.80 in full. Clearly staff training and staff reviews are not in place, the lady in charge of the restaurant is clearly in the wrong job. On my last point we found out the lady in charge of the restaurant was refusing to accept hotel residents for food stating they were fully booked, however we can confirm that in fact there were only 12 people eating in the restaurant so her attitude towards both work and customers is clearly affecting the hotels profits and reputation.

"FUR COAT AND NO KNICKERS"

1
23/05/2017

Well disappointed. Talk about fur coat and no knickers - manky. If you are thinking of staying here, be warned. the standard set in reception does not follow through to the rooms. If I wasn't so tired through travelling I would drive home. If you really have to stay here you would be better off paying for the Village and knowing you were going to stay in a shed than paying for a hotel room and having to stay in one anyway. Outside door leads straight into the bedroom The blind doesn't fit on the door Kettle cracked Very very cold Noise of water running coming from the ceiling through the night - and it's a single storey building! Lining falling off the curtains Car park is in the back of beyond - beware potholes if you arrive after dark.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear LooShaw Thank you for taking the time to tell me about your experience here at the Park Hall Hotel and Leisure Club. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Park Hall, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Kind regards Gary Naylor General Manager

"Wedding of the year"

5
19/05/2017

My husband and I were recently married at the hotel and we couldn't have had a more perfect day. Angela (wedding planner) was amazing from the day we booked and nothing was too much trouble,she practically planned the entire day,we moved to the Isle of Man and she put so much attention into the details. Food was beautiful, the banquet suite is stunning decorated. Party can go on until 1.30am. All the staff were wonderful and we would absolutely recommend if you are planning your big day

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Andrew W We very much appreciate your comments regarding your Wedding at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team, I'm sure Angela will be delighted to here and your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Great place for a conference"

5
18/05/2017

Stayed at hotel whilst running a conference for a national company Rooms were good and staff very helpful - food was fine and good choice Prices reasonable and good location would recommend for this type of event

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Paul T Thank you very much for your review, I am delighted that you enjoyed your visit to the Best Western Park Hall Hotel and Leisure Club, and glad we were able to tick many boxes for you. We look forward to welcoming you back again soon. Kind regards, Gary Naylor General Manager

"50th birthday"

2
15/05/2017

Receptionist at check in kept telling us how busy she was? There were a queue of people behind us, cause one of our rooms were not ready. We said oh sorry your so busy, but if she stopped talking to her fellow colleague then we could of moved on.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Thank you for taking the time to tell me about your experience at reception during your stay at the Best Western Park Hall Hotel and Leisure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Park Hall, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Kind Regards Gary Naylor General Manager

"Medieval banquet for 50th birthday"

5
15/05/2017

As the song says "OH WHAT A NIGHT" I celebrated my 50th birthday party in full medieval style on Saturday 13th May. The night started in the village inn, where my guests were entertained by a magician & jester. We then moved over to the Baronial hall for the banquet to begin. We enjoyed a 5 course feast & drinks, all served by staff in full fancy dress. The entertainment was great & they got everyone involved which was fab. My age range was 3 - 82 years of age. We finished the night off with a disco, the DJ kept dance floor full till the last song, my only negative is that the night had to end. Almost 70 of my 100 guests stayed over, & made use of the pool & jacuzzi on both Saturday & Sunday. A big thank you to Sue Lester & the team for making my Medieval vision a reality & helping to make my 50th birthday a night I won't forget.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Colette B Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your 50th Birthday celebrations with us at the Best Western Park Hall Hotel. You and your guests looked amazing in full medieval splendour on Saturday night and very much seemed to enjoying their stay. I will pass your comments to Sue and we look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Great Sunday night stop-over."

4
15/05/2017

Excellent one night stay - all staff helpful and friendly, room lovely (even though there was a wedding on it didn't disturb us), excellent food in the restaurant for both the evening meal and breakfast and we made good use of the spa and leisure facilities - another enjoyable stay was had by all, made even better by the great Sunday night deal, we will be back very soon!

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear muppet46 We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel and Leisure Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Mrs Jackson "

3
06/05/2017

Stayed 1 night after a wedding.food was very good. The venue is looking tired especially the village inn pub. Needs refurbishment. Only 1 member of staff behind the bar for a large amount of guests. Had to send a couple of drinks back lager was flat and cloudy. I had a diet coke which I had to send back as it tasted stale took over an hr to get my drink changed in the end I changed to a different drink. Couldn't fault the room at all. The only other thing that affected us was after the wedding had finished and we went back to our rooms all we could hear was base from music being played until early hrs. Had a great day at the wedding which made up for the wrongs

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Thank you for taking the time to tell us about your experience here at the Best Western Park Hall Hotel. At Park Hall, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taken the appropriate measures to address the disturbance you experience from the group at the hotel during your stay and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Gary Naylor General Manager

"Village"

1
06/05/2017

We booked this in an emergency. It was very cheap and you could see why . I thought it was awful and found a used razor in the bedside drawer . Couldn't wait to get out of the room . Room was dated , smelt of smoke and not pleasant .

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear kdocking I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. I have no record of your complaint and we would have looked into changing your room for you had you reported it to use. I apologise form the inconvenience. Please feel free to contact me on [email protected] or call me 01257 455000 to discuss this further, and so you could advise me of your room number and date you stayed. Thank you. Kind regards, Gary Naylor General Manager

"Anniversary weekend"

5
05/05/2017

2nd time we have stayed here, planning another trip this year. As last time staff are very friendly and welcoming especially Sue in the restaurant. She remembered us even though it has been over a year, not sure how that reflects on us. Thoroughly recommend to anyone.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear traceyem43 We very much appreciate your comments regarding your stay here at the Best Western Park Hall Hotel. We are delighted to read that you found our staff welcoming again, in particular Sue in our restaurant team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Kind regards Gary Naylor General Manager

"Macs family wknd. "

4
04/05/2017

Came here for a family wknd. Was very impressed after reading some not so good reviews. We were in the village. Room was large enough, double bed, single bed, sofa bed, and a zed bed. Large toilet with bath, all clean and tidy. Bath takes ages to fill though. Bed was comfortable. The village was nice and quaint. The place is quite big. We were in the Lancaster suite for a few functions, the place is huge and looked good. The medieval suite is also lovely inside I can see why it can be popular for a wedding etc. Buffet breakfast was fine, food replenished frequently. Food at the evening function was pre-ordered wks in advance. The food was OK, nothing particularly fantastic, but not bad. The beef from the carvery was like chewing leather shoes though! Waiting staff could do with better training, and the bar prices are expensive which is a shame. As other than that it would have been 5 star! Pool, gym, sauna, steam room are all a welcome bonus. Would definitely return to this hotel. I was pleasantly surprised and had a brilliant wknd.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear kosconli Thank you for taking the time to write a review about your recent visit to Park Hall Hotel. I am delighted that you enjoyed your stay, for the MACs event, and I have noted your comments on the food, which will discuss with our head chef. We hope to see you and your family on your next visit to the area. Kind regards, Gary Naylor General Manager

"Stopover"

5
03/05/2017

I did read with trepadition some of the reviews on here, however my stay was very good. Room 112 in the main hotel was clean and suitable for my needs. Staff at reception polite, friendly and very helpful. I used the leisure facilities and yes they are dated, could really do with an uplift. The changing rooms were clean and towels were provided free of charge. I ate in the hotel bar in the evening, it was quiet and very relaxed. Food was adequate and reasonably priced. Overall i enjoyed my stay at the hotel and would certainly recommend to family and friends. I would stay here again. Well done for making my stay enjoyable aand relaxing.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear Katie B We very much appreciate your comments regarding your stay here at the Park Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your comments on the leisure, although we have invested heavily in the area by way of gym equipment and new spinning room, we still have areas planned to improve. Hopefully you will see them on your next visit. Thank you again for sharing your experience, and we hope your next stay will be as pleasant as the previous one. Kind regards Gary Naylor General Manager

"Could be freat"

2
27/04/2017

Nice outsides and surroundings but I'm disappointed to be honest. It's the small things....like the very small portions that you pay a fortune for at the bar. The dreadful signs for the leisure centre that lead you into the restaurant - try it - it's almost fun! The plate of food outside room 112 which was there at 2pm and still there at 9 the next morning. The breakfast for £10 was awful. Don't get the Kippers - it's actually 'Kipper' anyway as it wasn't even a pair. I think the only reason I'd come back would be to see if the plate of food outside 112 had grown into a decent sized portion by the time I'd returned...

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear robrobrobrob7738673 I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and as I have mentioned in my email have investigated this matter. Please accept my sincere apologies for these issues, I believe Debbie refunded your breakfast on check out, and hope we can show improvement next time you stay with us. Kind regards, Gary Naylor General Manager

"Wedding Day"

5
20/04/2017

WOW! What an amazing wedding day we had at Park Hall. We cannot fault them, we had the most amazing day. The whole day ran so smoothly and nothing was to much trouble for the staff. Our wedding planner Sue was amazing helping us plan our big day. The venue is gorgeous and a great wedding venue. The food was lovely and the room set up beautifully. The day was so well organised by the hotel and all we had to do was turn up. We cannot thank Park Hall and all of the staff enough.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear nic1782017 Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your wedding day. I have passed your comments to Sue, who is also pleased with the feedback. We look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager

"Wonderful wedding"

5
20/04/2017

We recently had my daughters wedding here on 16 April 2017. The whole experience was fantastic. The hotel is clean, the food wonderful both for the wedding and breakfast and the staff were pleasant and very efficient, especially when it came to rearranging and dressing the room that the wedding was held. All the guests have commented on how much they enjoyed their stay and the service at the hotel. I would happily recommend it.

Gary N, General Manager at Best Western Park Hall Hotel & Leisure Club, responded to this review
Dear julieliz555 Thank you for your kind comments and compliments – I am delighted that you enjoyed your Daughter's wedding, I will pass your comments to the staff and we look forward to welcoming you back again soon. Kind regards, Gary Naylor General Manager

"Thank you Park Hall!"

5
19/04/2017

My Husband and I were married here on 7th April 2017. From start to finish there was nothing that was too much trouble. Park Hall was a fantastic venue with fantastic staff. I would like to give a special thank you to Angie who was our wedding organiser, very professional and helpful. Angie went to the extra trouble of finishing my decorations for me as I had tonsillitis 2 days before! I would also like to send a special thank you to the chap who ran the day (I'm so sorry I don't have his name) but he was very organised and everything ran as planned, a little too easy you'd think it was too good to be true! The ceremony/ evening reception was exactly how we had wanted, we had provided a few of our own items ie the favours and table centre pieces and there was no issue with arranging them for us the room looked perfect. The waiting staff were very polite and even over heard my son asking if there was any Cranberry sauce, 30 seconds later one of the waiting staff had brought it to our table! The food was served on time and was delicious, all our guests have commented on how nice it was afterwards. We stayed on for an extra night and were changed to an executive suite which was again very clean and spacious. There were toiletries and fresh clean towels provided on both nights. The rooms had large T.V's, irons, robes, slippers and tea/coffee facilities. The restaurant has a buffet style breakfast which had lots of choice, the usual English breakfast, cereals, fresh fruit, toast, juices etc. The hotel was very clean in all areas bar/rooms and the staff worked very hard to accommodate us all (we had a very large party staying over). All in all I would have no hesitations in recommending Park Hall for any type of stay especially a wedding! Well done Park Hall we couldn't fault you!!

"Does the job"

4
14/04/2017

We've stayed in this hotel a few times, mainly as a stopping off point when travelling down south. It's next to an abandoned theme park but the grounds of the hotel are lovely, with a big pond/small lake on the drive in. The staff are very friendly in reception. The hotel is a bit 80s and looking its age in places. We normally stay in the bungalows round the corner and while they're clean and functional, don't expect anything too fancy. However, for the price, they're good value. The drive to the bungalow car park isn't wonderful and takes you through what appears to be an industrial estate. The big plus for this hotel is the swimming pool, which is a great way to unwind after a long drive. It's also looking a bit worn (especially the family pool, which has a few tiles missing on the floor) and the changing rooms are absolutely freezing. However, you can't really argue as it's complimentary. We ate there once, but won't again. The food is very expensive and there are lots of good eateries within driving distance.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Tendons, Many thanks for taking the time to feedback on your experience with us here at Best western park hall hotel. I ma delighted to read that you found the staff to be friendly at check in, and also that you found the time to relax in our leisure club. I am sorry you found the pricing to be expensive we will look at this and ensure we are competitive with local businesses. Thanks once again Richard

"In the middle of no where "

2
13/04/2017

Worst Western would probably be a better name! Apparently this hotel used to serve a theme park at some point. Best described as the land that time forgot! It's in the middle of no where & is run down to say the least. On the plus side Reception staff are welcoming & the chap that cleans the lounge is the only other member of staff that puts a days work in! Breakfast was buffet & cold & the staff lazy & unhelpful. Not a repeat experience sorry.

"Not bad"

3
13/04/2017

Firstly the staff at this hotel were very friendly, courteous and well mannered. The food was very nice and competitively priced. The room was mostly clean and tidy, however there was a small issue relating to a couple of dirty glasses used by previous guests hidden away in a cupboard and there was not any hand soap adjacent to the basin but these were rectified in no time. The mattress was excessively soft and did not offer any real back support and the room phones did not work due to a known fault.

"One night only"

2
11/04/2017

Ok so I got a cheap deal by paying upfront for a twin room, which was right next to the Leisure facilities. The room was clean but very cold. Despite mentioning at reception we needed to wear fleeces and had blankets on beds. No chance of a bath to warm up as no hot water regardless of how long the hot tap was run. Um could do a lot better.

"One night only !! That's enough."

2
10/04/2017

stayed at this very dated hotel as part of a wedding party. When you drive up its like an old pontins holiday camp. Receptionist was friendly but stressed. On the way to room passage ways are in need of redecoration and a good clean. Room itself was passable but dated. Bathroom was tiny with toiletries non existent. No shower mat made it dangerous and slippy. We were put in The Village Bar after the ceremony. Don't think it had been used since king Arthur's day! Wine was horrid beers flat. Foods at reception was ok and hot when served. Breakfast was made up of the cheapest ( in my opinion) of products. Asked if any banana was available to a shocked waitress who gave a definite NO. Final bill was wrong nearly overcharged by £100. We have not stopped going to bathroom for two days. Thank god for Imodium ! Needles to say I would not go near this shambles of a hotel ever again. The choice is yours.

"Had a problem but the staff were great sorting it out"

4
09/04/2017

Hi we had problems with room but was very happy how the staff sort out also very impressed with cleaning team (Nicole)it's the little things that make a stay great, the rooms are basic but good Regards Quested family

"Awful"

1
09/04/2017

Booked in at Best Western Leisure Centre for a one night stay and cannot comprehend how disappointed me and my girlfriend were. Reception was warm and the staff were friendly but the 'room' we were given was disgusting. The decor and bathroom look like they hadn't been updated since the 80s.. there was dirt and rubbish at the entrance and throughout the room. To top it off, my girlfriend found a clump of hair and rubbish down the side of the couch. We complained to the reception who gave us a different room which, while being an improvement, was still not pleasent. I would not recommend this hotel and I certainly won't be staying here again.

"Not my taste, would not recommend"

1
08/04/2017

Well if you believe the website then you are in for a treat. Location is exceptional. Lancashire has so much to offer however beware of where you stay. On looking at the website we went for this hotel based on these factors, Best Western, tick and then the price was average, tick however we were deposited in a village room. Poor run down accommodation from pre war but kind era and the photos do speak words on the upside, if there is one.... good at the bar was good and the staff exceptional. We will not, however be revisiting this establishment in my lifetime. Probably the worst accommodation ever except the bathroom which has some sort of makeover. Did I mention attention to detail? No, well take a closer look at the photos, carpet stains everywhere, curtains not hanged correctly, dirty windows, and chewing gum on window sills. We still haven't slept yet but just wanted to let you know, be warned - it's not what it seems on the www.

"All inclusive xmas party "

5
28/11/2016

Went to the all inclusive party night in the old park nightclub. Food was okay (what you expect for xmas party food). The drink was free flowing all evening. Plenty of staff in duty and great service! An enjoyable evening.

"If I could give negative rating I would."

1
23/11/2016

We are best western members/card holders and have literally stayed in hundreds of best westerns across UK and Europe. BUT THIS ONE IS TERRIBLE. I THINK IT NEEDS SHUT DOWN or at the very least REMOVED from BEST WESTERN badge/chain. Never have I stayed in a Best Western so bad. The brochure and website is what we thought we were going to be checking into.... However. We basically got what looked and felt like the staff quarters out the back - a car drive from the main hotel with luggage. Round the back of an industrial estate. Not lit up, not signposted or obvious where to go, arrived in the dark, very dodgy place. Got into the room 11B which was like something out of the 1970/80s. Butlins like. Damp patch/drip from the ceiling. Stained carpets. Filthy room. Undersized electric panel heaters, tiny little tv that you cannot see from the bed (it's behind you). Light fittings covered in cobwebs and other light fittings hanging down from ceiling and downright dangerous. There are spotlights over the shower that are not suitable for use in this zone... Which leads me onto the whole health and safety of the room as a whole. There are screws protruding through the delpidated cabinet that the main double bed folds up into. That's right, you have to unchain your main bed and erect it each day just so you can have a bit of a sitting area and actually see the tv. Honestly I have never seen anything like this. The bathroom is literally falling apart like it has been fitted by an inept handyman at best. Everything is loose. Towel rails, light fittings, toilet flush, taps rotate freely on sink. Bath panel not even fixed and is cracked. Oh yes and single glazed windows that run constantly with condensation and black mould on Windows frames and ceiling. See photographs. So we go to reception next morning and speak to the main woman who asks if everything was ok. We told her the truth and her reply was "oh. I don't know, I never go in the rooms" (as I slap my forehead in disbelief). I ask her if all the rooms are that bad (as we seriously considering asking for refund to go eslewhere) to which she replies "No, definitely not". Contradiction - Well if she doesn't go in the rooms ... How would she know this??? Have others perhaps complained also? So anyway we ask to speak to the manager, who at 9.25am is meant to be in (at 9am), but isn't. So when he does come in we ask him to come and see us in restaurant. Well he does, but we have to go back to reception to ask him about this after breakfast as he didn't want to discuss in front of others. Ok, so after breakfast we speak to him. He says he doesn't even know why or who booked us into that room.... Er, well. Does it matter? The room should either be usable or not. And clearly it's not. Anyway, we get "upgraded" to what, on the face of it looks a lot better, but as we were out that next day in Blackpool , we didn't realise even more problems until our return that night. So the new room apparentley worth a lot more money resembles what is on the website and the brochure (needless to say, we weren't given a choice of room when booking - we believed all rooms would be of a good standard and weren't told we would need to pay more for a habitable room). So the new room 131 had two tv's a proper double bed (not. A fold down one). However, we noticed that evening that the second tv (in the kids room) didn't work at all, it would not switch on. Could just be a duff remote, but regardless, it didn't work. An electric heater in the main bedroom is damaged and would fail a pat test (not that ANY item in either of the rooms had PAT test stickers!) - how is this possible. Still electric panel heaters in this room but a little more modern. Shower is terrible. All limescaled up and low pressure. Also the handle for adjusting the spray pattern is broken/missing so its constantly on trickle or dribble mode. The shower screen is badly fitted with no movement to get your person in or out properly. The bath panel again is not fitted/loose. There again is damp in this "superior" suite or room. To the point where the office style false ceiling (panels) are stained and damp to touch. Soaking damp. There is also dangerously a path of water trail leading down the wall dripping to a light switch. All in all a real house of horrors. Which is appropriate as it came to light that this is indeed an ex theme park hotel. Come on best western get your act together. When we complained on the second morning the manager was miraculously off sick (as he knew we wanted our money back as intimated the day before). Of the £180 we spent for two nights we receive a gift card for £100 even when in fact the manager Richard Hearn agreed verbally to my wife that the cost of nights would be reimbursed. Shocking, dangerous and disgusting hotel and bad way to treat paying customers. It should not be up to customers to highlight to hotel what should be picked up on a a day to day cleaning and maintenance regime. Nor should it be up to customers to have to chase up a refund...and when we do... Only to receive around half value back.

"Wedding"

1
16/11/2016

Place needs bull dozing. Firstly had to change rooms as key would not work, bed creeks, one of the windows does'nt shut properly, fouls smell both in the corridor and in reception near the lift. Place is dated and it shows plus some of the staff do not have manners nor a smile. Much preferred the Premier Inn i stayed in the night before.

"Just like Maplins. Hi-De-Hi"

2
14/11/2016

Staff were excellent but the hotel is aged and dated. Used to be the old Camelot theme park. Had a superior room but the bed creaked every time I turned over and the windows let a gale through. I had a colleague who was staying in one of the out buildings. His room had two singles and and a pull down double in a wardrobe. Apparently converted holiday chalets. Just missing Gladys Pugh and Ted Bovis. The only hotel I have ever stayed in where you can't even watch television in bed. Stayed in a few Best Westerns but this is certainly one I won't be staying in again.

"Very much enjoyed the stay."

5
06/11/2016

Booked this hotel last minute, didn't think it was very good when I saw the price but I was wrong. Very professional staff, very friendly and kind, stayed here on the 5th of November 2016. Enjoyed every minute of the stay. Value for money was great, had access to the pool, jacuzzi, sauna and steam room. Bed was very comfortable and had a great sleep. Very quiet area. Breakfast was outstanding, food was very nice and fresh. I highly recommend and encourage others to stay here. We will be back next year for sure. Thank you for a great night.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Chris, Many thanks for your review of best western Park Hall hotel, I am delighted that you enjoyed your stay and staff to be friendly and kind, I will be sure to pass this on the the teams. We look forward to welcoming you back to the hotel in the future. Best Regards Richard Hearn

"wedding"

4
06/11/2016

we went to a wedding of are friends last year lovely place great food served all the the table,s quickly so nobody left waiting nice outside seating area under cover all staff were very nice nothing to much trouble

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Ollie, Many thanks for your review, im glad you enjoyed the wedding and will hopefully see you again in the future. Best regards Richard Hearn

"Dirty leisure centre"

1
06/11/2016

The hotel is fine for the money, it's the leisure centre which lets it down. The pool area and ladies changing rooms could do with a good scrub. The ladies changing rooms are always dirty and smelly. The pool are often very cold and need filling up with water. I know lots of people who refuse to use the jacuzzi or showers for hygiene reasons. The manager never seems interested when people feedback to him.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Kate, Many thanks for your review of best western Park Hall hotel, I appreciate your time in providing us with your feedback. This is something I have had very few complaints about and am disappointed to read your thoughts. I will ensure I visit the leisure centre to follow up on your thoughts and ensure these are rectified immediately. All the managers in the hotel and leisure centre use feedback to make a positive impact and will continue to do so, as and when we receive such comments. Once again many thanks for your time in providing your feedback I will ensure any issues are resolved with the teams. Best regards Richard Hearn

"Great for the price "

4
05/11/2016

The outside chalet (The Village) allocated first had damp mould on the walls, the smell was overpowering. It had been raining all day before a late check-in. A room move to the main hotel (effectively a free upgrade, which contributed to a great customer service overall) was great. The hotel interior in bedroom corridors is tatty, the rooms are tarted up to look posh but it's really a little cheap. The price for the stay was good so a bad revue would be unfair. The breakfast is great, and free use of the great gym and spa a massive bonus. All-in-all this once popular and great hotel is showing fatigue. Doesn't qualify as a good Best Western for luxury but well loved by wedding parties. Our stay was made pleasant by the lovely staff who were really helpful.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Twinkles999, Many thanks for reviewing your stay with us at Best Western Park hall hotel, I am disappointed to read of your initial experience with us, I will work with the relevant departments to ensure this is fixed. I am though delighted that the staff on duty addressed and rectified the issue for you efficiently. Our main aim is to ensure the guest experience is as comfortable as possible and will always do our best to rectify any issues as and when we are notified, so thank you for giving us the opportunity. I hope we can welcome you back to the hotel in the future. Best regards Richard Hearn

"Family stay"

1
05/11/2016

Stayed here as a family (2adults, 2 children and a baby) on arrival at reception looked nice. Check in was abit slow. Once checked in was told that my room was in the village complex. My room was the furthest away from car park which was hard to walk to with baby in pushchair the 2 children and all our luggage. On arrival In the room there was no travel cot for the baby, so it was a good job I brought my own!!! Tried to have a shower in room but it was too hot when you tried to turn the temperature down it went straight back to hot, so children were unable to have a shower!!! The lock on our door was broken so unable to lock the door from inside. We went to the bar to have a drink and watch the football which when we got to the bar they wasn't showing it. The walls in the room our thin so every bit of noise outside and next room could be herd.

"VIP TREATMEMT"

5
04/11/2016

From check in to check out and everything in between we were treated like loyalty. Nothing was too much trouble. The room was amazing. So very clean and this is coming from someone with pretty much OCD when it comes to cleanliness, plenty of towels, tea, coffee, sugar etc. Overall it was a truly wonderful stay so much so I have felt the need to write this review which is something I never do.

"Not Great !"

1
02/11/2016

We booked an overnight stay here on our way up to The Lake District over half term. Myself and my husband and two children (6&7) had booked a family room. From the website the hotel looked good, as was our first impression of reception on arrival. We were told to drive up to the back of the hotel to park, and meet the staff member who'd show us the room. We then gathered we were not in the main hotel but in what I now understand to be 'the village' which is a group of dated holiday camp type chalets at the back of the main hotel. The car park was remote and relatively deserted. We were not happy leaving the car there as it appeared to back on to industrial waste land. Nor was I happy that our room backed on to this remote area - albeit behind a wooden screen fence. I commented to my husband that if I were travelling alone for business I would not feel comfortable staying there. I made sure the windows were locked as the chalets are ground floor level , for the safety of my sleeping children. The chalet was divided into two apoartments - both sharing a front door - the key for which the hotel 'had lost ' but there was an internal fire door to our suite. The children were in one room on a sofa bed , and we slept in the bedroom. I could see the suite had undergone a superficial face lift to modernise it , but it just felt a bit shabby and not too clean. The wooden surfaces ( desk and bedside tables) all had sheet glass laid on top to protect the wood , but the glass on the bedside tables had no non slip rubber feet , so when touched by a six year old the glass nearly slid off the table. I only noticed this in the morning so was thankful no disasters had happened as my two children slept between the bedside tables. The bed linen on the cap bed was yellowed along the fold lines and looked tired. We saw on the website that children were not allowed to swim after 6pm but that this rule was relaxed during school holidays. We arrived at the pool after a long journey from Norfolk , with two children very excited to swim. We could see the pool was empty. The lady at the desk told us the children were not allowed to swim as it was after 6pm. I stated the 'relaxed rule during school holidays' that we had read on the website on our journey up there - but she told us it was discretionary and no they couldn't swim even though the pool was empty. Her tone and manner was impolite. Breakfast in the main hotel was good and the reception desk staff were polite and efficient. We were left disappointed by our accommodation as it was not what we understood we had booked , and the inflexibility regarding the swimming just seemed like 'jobsworth' attitude which left us with disappointed children on Day 1 of our holiday. I would not choose to stay here again.

"Great time"

5
01/11/2016

We stayed for one night i wish it was for a week.Brilliant staff very friendly.The room was large and spotless with a hairdryer,trouser press,ironingboard and iron.Best sleep i have had in ages.Located in the main building. The pool area was spotless too. The breakfast was £10 which i though it was a little bit over the top, however you had the choice of cereal cooked breakfast,croissants mountains of toast ,jam and butter and gallons of tea or coffee.Well worth £10 of anyones money. Cant wait to return to this hotel.

"Absolute bargain"

5
30/10/2016

We paid the princely sum of £43 for a room for 2 adults and 1 child. The room we had was in the main building and was clean and modern and spacious. The breakfast room also looked to have been recently decorated. We weren't expecting much for the money - it was really a last minute stop on our way to somewhere else but I was so surprised by the quality I was felt I should write a review. To top it all I left a pair of diamond earrings in the room by mistake. I only realised later the next eve. I phoned the hotel expecting the worst only to find the chambermaid had handed them in!! How's that for honesty? I was really chuffed - thank you to that lady x

"one night break"

5
30/10/2016

just returned from here and found it to be very pleasant. we stayed in one of the village family rooms and it was impeccable. couldn't find any fault's. staff were all friendly and polite. would definitely recommend this for families too.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
GUMP1CAT1, Many thanks for your review of Best western park hall hotel, I am delighted to read you had an enjoyable stay with us and that you found the team to be polite and friendly. I look forward to welcoming you back in the future Many thanks Richard Hearn

"Not what we expected of a Best Western Hotel"

3
30/10/2016

The hotel when we arrived looked very impressive, but after booking in with our children and dog, we were not put in the main hotel but in the small village beside it. Not a problem, as we had a dog. The room was nice, decorated to suit the kids, but the fixings to the folding down double bed were falling off and the doors had a small chain to keep them closed. The children were restricted in the use of the swimming pool, only allowed at certain times! The dog was welcome though, even had bowels and some snacks for her. I have stayed in Best Western Hotels before with my work, and it was like being at another level, on this occasion it failed to live up to expectation's, maybe because it was partly booked with Tesco vouchers! Sorry but for me Holiday Inn is a much better option for less money, and for the time being, Best Western Hotels are at the bottom of the list again.

"Terrible experience, beware!"

2
30/10/2016

I stopped at this hotel for the night with my partner while we were in the area visiting friends. First impressions were good, with a nicely presented reception and foyer, and friendly (if a little slow) staff on the reception counter. The first minor annoyance was being given a check-in form with someone else's details on it, causing the receptionists some confusion, but this was swiftly sorted. Our room was on the first floor and at first glance seemed reasonably pleasant. It was clean and tidy and a reasonable temperature. This hotel seems to be geared towards running functions. When we went to bed there was a wedding function ongoing, which resulted in a few rowdy people wandering around until 1am, which can be forgiven. As it turns out, our room had an adjoining door to the next room. We didn't realise how much of a problem this would be until our next door neighbours arrived after 1am. We quickly realised that there is no soundproofing between rooms, and we could hear everything going on in the next room. Yes, everything... all night. I'll leave it to your imagination. We had a truly miserable night, and the icing on the cake in the morning was a cold shower which also leaked into the bathroom. It seemed very poorly maintained. As we checked out we complained about the shower and the complete lack of privacy in the hotel. We spoke to the duty manager who offered a £20 discount off our bill, which was a nice gesture but didn't really make up for our awful experience. I'm afraid we won't be returning.

"No soundproofing "

1
30/10/2016

Let's cut to the chase. Soundproofing. Soundproofing is a important issue for any hotel. Irregardless of what other facilities the hotel has to offer, if you can hear the room next door that's a serious issue. The room next door arrived after 2am. From this moment on we could hear *everything* that was going on in that room. Conversations, bathroom use, bed creaking and the couple next door having "fun". We didn't appreciate hearing all the details (repeated at 4am and at 7am) and I'm sure they wouldn't be too pleased about it either if they knew. It's a massive massive massive flaw in the hotel. One that shouldn't be overlooked and needs rectifying. I wouldn't stay here again nor recommend anyone else to stay here (as I'm writing this I can hear my next door cough and blow their nose, it's that bad!). I rarely complain and my reviews are pretty much on the positive, but I can't ignore a serious flaw like this that has ruined a weekend stay which quite frankly, isn't worth a fraction of the cost they are charging.

"3 night break"

4
29/10/2016

Stayed in the main hotel with wife and 12 year old son , room was spacious and all was fine. The reception staff and bar staff were all very polite , friendly and helpful. The room we stayed in was on the second level of the hotel and was very quiet and peaceful, enjoyed our stay here

"Village complex rooms terrible, main building average!"

2
29/10/2016

Checked into one of the village rooms external to the main building. Room was very drab and in poor condition. Bathroom had been modernised but the dirty earbud left in the middle of the floor left me wondering how clean the rest of the room was! Bed sheets looked stained. The main pull down "z-bed" was in a broken wardrobe. The sofa and chair were ripped and very dirty. Needless to say me and my family turned around and did not unpack. We did complain and the staff listened but seemed curt and not interested - they must deal with dozens of similar complaints! I dis ask for a manager but he was a no show. They did offerer an alternative main building room which was bit better but small still in desperate need of good clean and lick of piant. We did stay for the duration but wont be returning. As regular Best Western customers, we were very disappointed with the Park Hall.

"Village complex rooms terrible, main building ok"

2
27/10/2016

Did not enjoy at all. Rooms in Village complex v. basic and dated. There are no grounds really to walk in, lots of car parks and a lake. Bed was really bad nothing in mattress. The gym is quite well equipped and the staff helpful.

"Fantastic! "

5
24/10/2016

We stayed here one night using a wowcher promotion including dinner, access to the spa facilities and breakfast. The room was lovely, bed was comfortable, shower was powerful and everything was very clean. There was a iron, hairdryer and the lavender pillow spray was a nice touch. The swimming pool, jacuzzi and steam/sauna were clean, modern and relaxing. Both dinner and breakfast were excellent. The 3 course meal at dinner was of top restaurant quality! Every encounter with the staff at the restaurant was professional, helpful and friendly. Overall, this hotel is ideal for a relaxing break and we will definitely be returning here in the near future. Thank you!

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
James R, Thank you so much for your fantastic review of your experience of the Best Western Park Hall hotel, its an absolute delight to read such feedback to pass on to all the teams we all aim to achieve the same goal and I am pleased to see we have done this during your stay. I will be sure to let the restaurant and leisure club know of your experience. We look forward to welcoming you back Best regards Richard Hearn

"break with grand kids"

4
21/10/2016

on arrival at hotel we were checked in very fast and showed to our studio appartment , it had a double bed and 2 single beds nice and fresh and clean bedding and towels changed daily , the beds were nice and comfy. the breakfast was very good buffet style as much as you wanted . the staff are first class allways had a smile and asked if all was ok . the leisure club was really good had a gym sauna and jacuzzi and 2 pools the only down side was that youcould only get kids in to pool between 11am till 6pm even though pool was open till 10.30 pm and also cant use the pool when they have swimming lessons and this was a bit frustrating as this was one of the reasons why we booked this hotel even though the pool was empty after 6ish but still could not get in with kids

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
frenchyglasglow, Many thanks for your review of the best western park hall hotel, I am sorry you found the times for the pool frustrating we do have to manage this as we have private members to accommodate as well as a number of classes in the pools, we therefore allow children in at certain times though these times are extended during school holidays. I am delighted to see that the staff made a positive impact on your stay they are a real asset to the business. I do hope we can welcome you back in the future Many thanks once again Richard Hearn

"Never go again"

1
21/10/2016

After the hotel charging twice and after the girl on the phone was rude and had the attitude of we don't care will never go again to this hotel. The room was basic but ALMOST clean ,after we found it that is. The breakfast was cold DO NOT GO THERE

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
solomoo1, My apologies for this error could you please email me direct on [email protected] so i can find out some more information about your issues Best regards Richard Hearn

"Worst weekend ever"

1
20/10/2016

Upon arrival to the park hall, parking was troublesome. Trying to park close to the entrance wasn't proving easy. Once checked in, we went to our room (204) as it was late - room was spacious but outdated. The bed was the creakiest and oldest bed we had ever slept on! However we managed to drop off... until 1:30am when party go-ers came back to their room next door and we're squealing like pigs for an hour and a half. I finally called reception at 3am!! Who proved difficult to get a hold of. The neighbours were quietened and I finally dropped back off to sleep. The next morning I decided I wanted some food before our family party in the next village so I called down to the hotels restaurant and asked for a bacon sandwich. This cost me £6! I didn't complain at the time and took my sandwich to my room to eat. We left for the family party and returned to our room approx 10pm that day. We dropped off again on the creaky bed and I was awoken at 3am. Followed swiftly by a race to the bathroom. After contemplating what I had eaten, the only thing I could possibly put my illness down to was the bacon sandwich I had bought from the hotel that morning as no one else from the family wedding we had attended was ill. Bearing in mind I am 6 months pregnant and I know that the slightest of issues with food being cooked has made me ill recently. I awoke that morning groggy and displeased at the services we had received. Upon check out on Sunday morning, when asked if we had a nice stay I replied 'we've had much better thank you very much' in which the receptionist replied "oh OK have a nice trip!" Unbelievable. Will NOT be recommending to friends!!

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Many thanks for your review could you please contact me directly at the hotel so i can discuss these issues with you in more detail to ascertain some more information my team only want to provide the best possible service and I also want to utilise feedback positive and negative to move forward. Many thanks Richard Hearn

"Like a holiday camp!!"

3
20/10/2016

Not the greatest hotel I've stayed in. Rooms are chalet types which are a bit of a trek from the reception. The rooms were ok. Quite clean and the beds were comfy. Not the worst hotel I stayed in but definitely not the best

"Better quality and value at a Premier Inn"

1
19/10/2016

Booked this hotel as we wanted to try the movie tribute night with some friends. The singers were good ( some better than others), food for a mass produced event was good and the DJ kept us dancing so that part of our night was good however the hotel is a massive let down. When you walk in it looks lovely and quite fancy however our room wasn't ready on arrival, we were told by an unhelpful member of staff that there has been a wedding the night before so lots of rooms weren't ready at our suggestion it was agreed we could use the pool while we waited although this was ok it wasn't the best and walking past the other hotel buildings it's clear that they all need exterior work carrying out. As this was our anniversary we'd booked a platinum superior suite for £125 including breakfast. When we finally got in our room it was a complete let down there was indeed a docking station, large tv, some toiletries, coffee machine, fruit ( 1 apple & 1 orange) , non fluffy dressing gowns and slippers however there was a very small bathroom where the door hit the bath, bath panel coming away, toilet that didn't flush properly, shower head that didn't work properly with poor pressure. In the room there was peeling wallpaper edges, marks on the wall, a very old hairdryer and trouser press and what made it a suite? 2 extra chairs and a desk. Give the receptionist her due ( a different lady from check in ) she was helpful and let us see another room but in the end they gave us £30 back. We didn't have a good nights sleep as we found the bed and pillows really hard.The breakfast was a buffet affair, they had nice sausages and when asked they made scrambled egg but there wasn't a good continental selection or a choice of milk and everytime you wanted toast or a top up of tea or coffee you had to flag down a member of staff as they didn't give you your own teapot. There is no way I'd recommend this hotel and as a result we won't be going back for any of the party nights either.

"Nice hotel "

4
18/10/2016

This is the first time I have stayed here and I will definitely come back. The room I had in the main hotel was very clean with a comfortable bed. The food was good and the lounge area comfortable to either work or relax. It is situated in nice place where you can have a nice walk.

"Training manager "

5
17/10/2016

I have stayed at Park Hall many times to the point it is almost a second home. I have always found the staff welcoming, warm hearted and a delight to see when I arrive often after a 3 hour journey. I wouldn't normally pick out specific members of staff but I would like to dispute comments posted by a previous resident about Sue the assistant restaurant manger ( to give her correct title). I find her charming and friendly, always attentive even with a busy restaurant. Having said that it seems a shame to single any one person out, they are all great.

"Excellent hotel and restaurant "

5
17/10/2016

Last minute meeting arrangement and glad it was. Above all expectations as the hotel reception and lounge had a good feel about it and staff made you feel welcome. This was a busy Monday evening when most hotels are quiet. The dining experience topped the evening as the Sea Bass was excellent and ever meal on our table was cooked perfectly. I would definitely be calling again and recommend the restaurant. Reasonably priced and a well balanced menu with ample choice. Don't normally comment on here but they certainly deserved a mention.

"Gorgeous Place"

5
17/10/2016

We booked the park hall hotel for one night. It was £41 and we were given our own chalet. It was beautiful. There are two swimming pools, a spa, a gym, a pub and a nightclub. It was clean and tidy and the grounds are very well looked after. We didn't eat there so I can't comment on that. The staff were helpful and friendly and explained everything thoroughly.

"all good apart from resturant manager"

5
16/10/2016

A great hotel, good facilities, receptionist very helpful. Swimming pool and leisure facilities an added bonus. However do not cross the restaurant manager, she persuaded herself I had not paid for breakfast despite having a receipt. Shakespeare could have found her a starring role in that play you can not mentioned. Spoiled an otherwise very pleasant visit. Will go again trust said person omn day off.

"Very good"

5
16/10/2016

Stayed in room 209. Very clean and we'll presented. Cleaning guy was very friendly and polite had a great time and used the pool facilities which were also very good. Stayed for 1 night for a wedding breakfast was also really good

"What a dump!"

1
15/10/2016

Stayed in one of the rooms which we had miles to walk to, the room was cold, scruffy, basic, the bedding had seen better days! The toilet leaked so did the shower so the bathroom floor was soaking wet, a real dump, we was a towel short and we was told to collect it rather than sending someone over with it. The worst place I have ever stayed, wouldn't stay there again if they paid me!

"Not as good as usual"

3
12/10/2016

I stay at this hotel frequently and I like it however bit of a mixed bag this time. On the plus side staff are always great. Swimming facilities are good. Rooms are comfy and lovely bedding. On the downside the nets in the bathroom were filthy, changing rooms at pool were freezing and my bath had a plug full of long hair. Biggest problem was no wifi in room which had a big impact on me as a single female having to work in the bar. It will probably influence my decision to stay there again sadly.

"Ideal"

5
12/10/2016

I recently started working in Leyland three or four days a week and after staying at the usual corporate haunts, locally, I fell upon the Park Hall. It is good value for money, the rooms and food are lovely, the staff are pleasant and helpful, the leisure facilities are spotless and access to the motorway network are first class (without knowing you are right on its doorstep). I'd also like to say a big thank you to Laurie (reception) for going above and beyond to help me with an enquiry. I hope the management appreciate how lucky they are to have such first class staff.

"Not what I hoped for"

2
11/10/2016

Firstly. This hotel is away from the main town. First impression as we drove up the countryside driveway and past the greenery and lake was good. Ample parking and quite nice approach to the hotel. Nice reception area but staff dreadfully slow. We were allocated our rooms & provided with a map & directed to go back outside & follow the map. Never seen a hotel layout like it. I can only describe it as a cross between a sheltered housing complex & a holiday camp. Lots of rows of small bungalow type buildings which looked run down & shabby from the outside. Eventually got to our individual 'bungalow'. Dear lord. It was like stepping into a time warp. 80s style dark & shabby furniture. Old rotten front door / windows. Electric heaters. Tiny TV. And lumpy bed. On the plus side. The room is was very spacious & well equipped ( even had 2 showers? ! ) Tea/coffee plentiful. However Carpet was disgusting. I kept my shoes on at all times. Venturing back to main hotel we went to restaurant for food. Service is shocking. Food average. Breakfast in the morning was terrible. Dried up food lying for ages. Individual small jam jars on each table. Some of ours were half empty & been replaced back on display. Staff obviously don't check to see used / unused. No excuse as we were first seated at the table at 0630 so obviously been from previous days(s). Certainly won't be back or recommend this place. It has such potential to be a nice country hotel but in my opinion it needs a huge renovation & a shake up of personnel

"Wedding Venue"

5
10/10/2016

Well what can I say….. we booked our wedding venue at Park Hall for August 2016 last minute due to complications at our original venue. Lucky for us when we visited the venue there was a wedding fair on, and I automatically fell in love with the venue (medieval suite). We didn't choose to have the medieval theme and opted for the traditional round tables and top tables. From the minute we asked for advice/ information from the Wedding Planner Team the service we received was impeccable. Everything was explained thoroughly, and the price was even better!! I couldn't believe that the venue sorted all the little things, chair covers, centre pieces etc etc, they catered for our every need. I never once was worried if everything would be ok on the day as they were so organised and kept us in the loop about every minor detail. We were invited for a taster meal which was delicious and made us feel more excited about choosing our menu and our day. Finally the day came…. and when I didn't think they could have excelled anymore they did everything was perfect, from the drinks on arrival to the wedding breakfast, organising a personal photograph for us, the master of ceremony, the food, the service, the evening buffet, bridal suite etc EVERYTHING was fantastic and all our guests said the same thing!! I can honestly say Park Hall made our day so special, and I would recommend them to anybody. Thank you so much for all the effort you put it is really appreciated.

"good enough"

4
08/10/2016

great reception, the room was comfy and warm. evening meal okay and breakfast pretty good. there is nothing wrong here, its not the hotels fault that there were children running around the bar and restaurant area, or the fact the parents let them scream, shout and run around creating a mess. do not get me wrong children should be able to be in the hotel and have fun, but this was not the place for it to happen, perhaps the hotel could have done more.

"Avoid- go to the Premier Inn down the road."

1
06/10/2016

Awful awful place. The shower was broken in the first room and flooded reception so they moved me into a 2nd room. I was assured it had been cleaned but the towels were dirty. I asked if the bedding had been changed and was told yes. After a night there I am covered in insect bites and have been made ill from the "curry" they served in the restaurant. I went to breakfast, got seated at a messy table and waited 30 mins to be offered a cup of tea before I gave up and went to make one in my room. The window didn't shut fully so the room was freezing. The wifi doesn't work in the rooms so couldn't do any work without being in reception. The shower needed to be turned up all the way for a stream of lukewarm water. I requested a taxi and when I went to check on the status the staff had forgotten to order it. The lift smelled like sewers and was also broken. The best part about this place was checking out.

"broken mattress, unusable/unsafe to use"

1
06/10/2016

Not only you could feel the springs in your back but you could actually see them through the mattress... I couldn't believe what I was seeing from a well known hotel, I was so disappointed and disgusted that I did NOT even mention it to anyone. I had to get two winter blankets in the cupboard to lay and sleep on...

"Just my opinion"

3
04/10/2016

There are lots of polarised opinions about this hotel, but after two nights staying on business, I can honestly say that it provided all I needed for a very pleasant stay. The room was ok, but a little tired, staff were pleasant and food plentiful and tasty, but my immediate assessment is that they are surviving on past glories and old times. I guess it must have been quire a salubrious establishment years gone by, but is in need of a cash injection and refurbishment now. My room was ok, but I was in the main block..... the chalets off the courtyard had mixed reviews, but I didn't stay in one, so can't comment. Breakfast was buffet style, with a good selection and plenty of. I doubt I would stay here if I was paying ??

"Good stay but could have been better"

3
04/10/2016

Stayed here with a Groupon deal for four nights as joined up the vouchers to extend our stay. My husband is disabled and not able to walk very far, so when we booked asked for a ground floor room as mention my husband has limited walking. But was told the Groupon deal was a chalet type room outside the hotel but it was a disabled room and we could park right outside. But when we arrived found it was the furthest rooms from the hotel which meant was quite a walk for my husband. Also the parking was only 2 disabled spaces but getting in there was very awkward and tight not a lot of room to turn round. The room was comfortable and cleaned and spacious, although one of the heaters was not working. The staff were mostly friendly although one of young chaps serving breakfast was more like a zombie seemed to be in a world of his own. Never got a smile or good morning from him. And one of the young girls serving breakfast looked like she did not want to be there also looked a little bit untidy with ladders in her tights and hair loosely tied in a ponytail. Again no smiles or greeting. Very disappointing with house keeping on arrive to our room was clean no problems but then after that it went down hill. On our second day we had gone out arrived back at 9.30pm only to find our card key did not work so had to go up to the hotel to get it sorted. When we returned we found we had no milk on our try also only one decaf coffee and no sugar so had to make a second visit to the hotel to ask for these. Also noticed tea marks on the tray not been cleaned bin had not been emptied and the carpet had not been Vacuumed had price of paper of the layout of the grounds left on the floor. And glass left on dressing not cleaned. On our third day again was out all day returned at 10pm again only to find our card key did not work do again back up to he hotel to get it sorted. The previous day we were told sometimes mobile phones can affect the card keys so we made sure that day our phones were no way near the card keys but made no difference would not open door. On entering the room straight away I noticed the carpet again had not been vacuumed had bits over the car including tiny stones must had been brought in on soles of shoes. The piece of paper was still on the floor from the previous day could not believe it. Again no milk left but we had brought a small two pints which we took back just in case, was a good job we did. Looked round it looked like all they did was make the beds and done the tea tray and not tided round at all. By this time the carpet was looking pretty bad. And the bin had no bag in it and dressing table top had sticky marks on it not been cleaned down. On our 4th day again out all day but to our surprise when we returned at 9.30pm are card key worked and on entering the room noticed straight away how clean and tide the room was. For the first time the dressing table, bedside cabinets and set of draws had been tided up with our things. It looked very clean and neat. Shame that was only done on our last night there. Obviously had different cleaners I would have thought someone who took pride in they job. We go away once a month to a hotel for a few nights and quite a few have been Great Western's yet this is the first time we have every had problems with housekeeping. Used the swimming pool and hot tubs which were nice. Ate once in the restaurant food was nice. Upon checking out went to reception to hand in key cards only got a thanks was not asked if we enjoyed our stay. My husband did not enjoy his time mainly because how far he was away from the hotel said would never go to a hotel where the room is not with in the hotel it self again.

"Poor"

2
01/10/2016

No housekeeping (never experienced that before! Disgraceful for a hotel of this calibre). A shower that has one setting...scald. Dirty...rooms, public areas and the leisure centre. Just grubby and badly maintained. We stay in alot of hotels, this one was extremely disappointing. Would not stay again and would not recommend. There's a lot better out there for alot less money.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Louise, Many thanks for taking the time to review your stay with us here at Best Western Park hall hotel, I apologise that on this occasion we have failed to meet your required expectations and will certainly take your feedback on board and raise your concerns with the housekeeping team. Here at park hall hotel we are working tirelessly to improve and we will continue to do this each day. Once again many thanks for taking the time to provide me with feedback about your experience Best regards Richard Hearn

"A Lovely Relaxing Stay"

4
27/09/2016

Before I review the hotel it appears there are polar opposites for this venue. This is reflected in the fact that there is the main hotel building and chalet type buildings which appear to be a remnant of the former Camelot Theme Park. I'm not sure how you end up in the chalets and, contrary to previous reports, booking via a third party doesn't automatically place you out in the chalets. We booked via a third party and had a lovely room on the second floor overlooking the banqueting suite and court yard. We were a bit anxious about noise as there was a wedding on however there was no issue and the two night stay was enjoyable and relaxing. We ate out and spent both busy days away from the hotel so cannot comment on the facilities apart from to say the breakfast was lovely and buffet style. One minor irritation which happens at other hotels and guest houses is regarding eating times. It is lovely to be able to have a lie in and be able to go down to breakfast at up to 10:30. However as we arrived at 10:15 the staff were already clearing tables and tidying up around us. I fully acknowledge the timescales involved when leaving the breakfast time late and then trying to reset for lunch however we felt a little bit rushed and didn't have a second coffee to allow the staff to finish clearing up. Needless to say we went down at 9:45 on the second day !! Overall a nice stay with a comfortable bed and nice facilities - just thankful we were in the main building

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
DonnyBantam, Good morning and many thanks for your positive review of your stay at the Best Western park hall hotel, I am delighted to read that you enjoyed your stay. I can agree with you also that by booking via a 3rd party this does not automatically books rooms in to the chalet area like all booking sites there are options for Hotel accommodation and Village accommodation and that will determine which area is allocated, I am glad you enjoyed your room on the 2nd floor and also happy the noise from our functions didnt cause any issues. I will take your feedback reference to breakfast and discuss with the restaurant team this isn't an experience our guests should be put through and apologies this happened. Once again many thanks for your review and we look forward to welcoming you back in the future Regards Richard Hearn

"Poor!"

1
25/09/2016

I thought by the pictures I saw that this place would be good :( It wasnt - it was completely and utterely not good at all and frankly disappointing. The pictures show the front of the building and makes it look good. However, when you then have to drive around the back with a poorly maintained car park and inadeauate car parking the doubts start to sink in. To find my room was a complete mission, loads of diffferent paths and poor lighting to get there The room whils spacious and clean was just so outdated it was unreal. It was cold and i had to have the heating on full, which dint make a real difference. Thank god for the thick blanket in the wardrobe. The walk to the bar was also a mission to get to through so many paths and bad lighting. The food was okay, couldnt really complain about that in honesty but would i stay here again - no. Pay a few £££ more and go to a premier inn

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Ian T, Good morning Ian, many thanks for taking the time to provide me with feedback on your stay with us here at Best Western park Hall hotel, I am disappointed that on this occasion we have failed to deliver in our expected standards. I am glad that the room you had was clean and spacious but will take your feedback on board reference appearance and outdated remarks, this is something I am already looking into with the maintenance team to bring all rooms in line to a much more modern standard. I would appreciate it if you could email me directly at the hotel so i can offer you a return stay to show you the positive aspects of our hotel. Best Regards Richard Hearn [email protected]

"Wedding"

5
25/09/2016

We attended a family wedding which was held here. We decided to book a room and stay over as did many of the party. Although check in is actually 2 pm, with the ceremony starting at 1 we thought we would check in afterwards but when we arrived at just after 12 the room was ready for us so we were able to put our belongings away and freshen up. The wedding was brilliant and the staff could not do enough to make everything run smoothly. The food was spot on, especially breakfast next morning! Well worthy it! Would definitely recommend this hotel!

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Brenda T, Many thanks for your positive review it always a delight to receive feedback of this nature to share with the departments and provides a welcome motivation to continue trying our up most to exceed our customers expectations. And I am delighted we have done this during your stay. We as a team look forward to welcoming you back in the future Best regards Richard Hearn

"Not clean!"

2
24/09/2016

Stayed here twice on business. Staff are pleasant, restaurant staff really efficient and provide good service, just a pity about the cleanliness of the rooms. Both rooms I've stayed in were shabby and grubby. The chalet was grim - walked from the shower to the bed in bare feet and had to go back to the bathroom to wash the dirt off! The light fitting was sellotaped together in the other room and surfaces were sticky.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Lakeside picnic, Man thanks for taking the time to review your stay with us at the Best Western park hall hotel, I am happy to read of your experience with our staff and our Brookes restaurant. I am though disappointed to read of your experience with our bedrooms this is something that I am working very closely on with the Housekeeping team and we are trying our best to ensure all rooms are to standard please rest assured this will remain our number 1 priority. Once again many thanks for your feedback Regards Richard Hearn

"A great visit."

4
22/09/2016

Originally my colleagues and I were only meant to be staying on Monday night, due to concerns about the hotel we had booked for the rest of the week we extended our stay here. As it was 2 separate reservations we should of had two rooms, we asked on Mondays check in if it was possible to stay in the same room all week rather than having to move after the first night. Debbie on reception was very accommodating and friendly and managed to sort that out for all 3 of us which we were very pleased about. The room was a family room, it had a very comfortable bed, was all very clean and had a sizable bathroom. We ate in the restaurant and had room service, both were brilliant hot and tasty food (I'd recommend the chicken and chorizo risotto). The restaurant and bar staff were all very friendly and attentive. We also used the pool, the floor on one of the pools is peeling rather badly but it didn't stop us enjoying ourselves. I would stay here again if I was staying in the area.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Chloe L, Many thanks for your review of your experience with us here at Best Western Park Hall hotel, I am delighted to read you enjoyed your stay. I am pleased to read that all departments contributed to your stay and will pass your compliments on to our Food & Drink team and also to Debbie on reception. With regards to the pool we are currently looking into some cosmetic improvements within our leisure centre and the pool floor is one of those areas, I am glad though this did not have a negative impact on your stay. Once again many thanks for the review and we look forward to welcoming you back in the future. Best Regards Richard Hearn

"Afternoon tea "

5
19/09/2016

Went for lunch (afternoon tea) as we are getting married there in 2018 and like to visit frequently as we can. The afternoon tea was the best I've had anywhere! It was absolutely scrumptious we both really enjoyed it. Jane the lovely lady behind the bar served us and was so lovely. She couldn't do enough for us and was so chatty and helpful. Will deffo come back more than planned now as we had a really lovely afternoon ??

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Purplerain1999, Many thanks for your wonderful review I am delighted you enjoyed your afternoon tea with us. And I am also delighted you have chosen to entrust us to host the biggest day of your life I very much look forward to meeting you in the future. I will be sure to pass on your feedback to Jane when I next see her Kind regards Richard Hearn

"Lovely hotel and surroundings"

5
19/09/2016

The hotel is just off the M6 motorway at char nock Richard we stayed here last year too and like it so much we came back but this time for 2 nights and the hotel was packed with a wedding but the staff just took it in their stride and were very polite and chatty. We stayed in the family complex at the back of the hotel which is affordable and comfortable with a pull down bed in one room and single beds for the kids in another and is convenient to the lesuire club and swimming pools , they have 2 one for lane swimming and another for families and kids. The hotel is placed next to the old Camelot theme park and has a lovely lake where you can feed the ducks. The breakfast is buffet style and kids under 12 eat free with paying adults again the restaurant staff were great and made sure we had everything we needed. In the reception area there are display cabinets where you can purchase items like jewellery Will look forward to returning here again asap

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Jordansdady, Many thanks for your fantastic review of Park hall hotel its always a delight to read such positive feedback about many different aspects of the hotel and the different operational teams, I will be sure to pass on to all involved. I very much look forward to welcoming you back in the future Best regards Richard Hearn

"Nightmare start great finish!!!"

2
19/09/2016

ARRIVAL? When arriving the hotel was clean present very posh looking lobby. The staff were attentive. Great car parking and very nice entrance lake/pond ROOM? Placed in horrible suite in out houses i personally would not have housed anyone who has paid in these rooms. They smelt damp the decorating needed updating. Horrible pull down bed. IM NOT A SNOB BUT TO BE HONEST I WAS INSULTED! COMPLAINED? As i had booked this hotel through a third party after speaking to the manager prior to arrival i gave the outhouse a go but just simply couldn't accept this. My family went back to reception who in turn the staff done everything they could to sort this mess out. However one member told me they was fully booked and did i want to cancel the room. Lets face it i was in no position to say yes at that time giving i ran the risk of sleeping in the car so said no but then show en email i had with manager prior to arrival. Was asked to wait. As i waited i felt it was unfair this hotel got our money and found another hotel in Blackpool cheaper less nice looking but would have got what was promised. After i asked for my money back so i could go ahead and book somewhere else was i offered a room in the hotel. NEW ROOM? The room given by the hotel after this complaint was as what we thought we booked through the third party however felt we was made to feel like the hotel done us a favour however was not the case as the room finally given was the room we thought we booked. the new room was clean nice beds & great bathroom area with heated towel rail. The view was nice. We was offered a temporary bed for our second son but would have taken a lot of room up so boys had to sleep in same bed! HOUSEKEEPING? What housekeeping? We went out for the day when we arrived even after placing room ready for service sign on the door handle there was no housekeeping done no fresh towels no clean cups or tea coffee replacement ect Wife had to ring reception to request more but no bed change just some more towels & refreshments replaced. THE SWIMMING POOL? This pool was great the staff where nice gave us fresh towels & the hotel spas are very nice both adult & child ones which was nice touch. The changing areas are great dryers for swimming stuff great showers and clean area. WOULD I STAY AGAIN? Top be honest after a bumpy start the hotel is very nice as advertised. The swimming pool is great the kids loved it & the staff are friendly & attentive. the hotel lets itself down by ensuring they dont insist the third party selling their rooms advertise it correctly. I booked a room that i would without complaint ever got however when i complained i got what we thought we was getting. I would stay again but would book direct with hotel to ensure i dont get bad room suite. I would also recommend before booking they sort housekeeping out. RECOMMENDATIONS? BOOK VIA THE HOTEL TO AVOID DISAPPOINTMENT IN THE ROOM CHOICE. PERSONALLY THEY ALLOW THIER ROOMS TO BE MIS-SOLD WHICH I AM NOW GOING TO COMPLAIN TO THE THIRD PARTY THAT SOLD ME THE ROOM. IF YOU HAVE MORE THAN ONE CHILD THEY CANNOT ACCOMMODATE YOU ONLY IN THE OUTHOUSES WHICH IS NOT WORTHY OF A KENNEL. The beginning nightmare should have never happened & i should not have had to ask for a new room. ADVICE TO THE HOTEL. DECORATE THE OUTHOUSES & BE HONEST TO YOUR CUSTOMERS ITS A SHAME THAT YOUR HOTEL IS BEING LET DOWN BY THIS MIS SELLING

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Kevin G, Many thanks for in depth review of your stay at Best Western Park Hall Hotel, I am happy that following a less than perfect start my teams in the hotel have managed to ensure your stay was what you had imagined. With regards to your issues with housekeeping I shall be raising those concerns with the housekeeping management team to ensure that these issues are not reoccurring may I apologise on their behalf this wasnt done during your stay. Housekeeping is a department we as a team are working hard to improve and will continue to use feedback in order to make a positive impact moving forward. I am delighted that the front of house team ensured you got a room to your liking, I would also like to add we are working with the 3rd party booking sites in order to create a distinction between our offerings. once again many thanks for your review Richard Hearn

"Some good points but could do better on others"

4
16/09/2016

Stayed here with colleagues for a 3 night stay. We were a large party so rooms were variable. I was lucky and had been allocated a platinum executive room which was located a fair trek away from reception, but we found a quick access route via the fire escape! Room was spacious, but carpet very badly stained. Good size bathroom with nice toiletries. All ok from room cleaning on following morning. Next day though not good. Bins not emptied, cafeteriere not emptied. Coffee not replenished. Had left soaking wet towel to be replaced but for some bizarre reason this was hung over the shower screen! Breakfast usual hotel fare. Staff though seemed bored and uninterested. Difficult to attract attention to get a drink! Baked beans on second morning stone cold. Pointed this out to two members of staff who both said they would get them replaced. Servery was in clear view form my table and are cold be as we're still 15 mins later! Because we were a large party were served dinner in the medieval banqueting suite. Food was just about ok. Some strange combinations and some meals reminiscent of toddler food. However thank you to the waiter who sourced me fresh fruit every evening as I do not eat desserts. Gave the impression that this no trouble at all, and remembered on consecutive evening and served fruit without being asked. a true gentleman! All in all was an ok stay, but I think I was lucky being allocated a better room as some of my colleagues were staying in what appeared to be a holiday camp!

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Tripsrme, Many thanks for taking the time to review your stay with us here at Best Western Park hall hotel, I do appreciate it. Thank you for your feedback we take all feedback seriously and look to action instantly this is exactly what we shall be doing with your comments. My apologies your room was not serviced during your stay I have discussed this with my housekeeping manager and that will be dealt with. I have also discussed your concerns with the head chef and also with the front of house team if something isnt right then we should be dealing with this immediately. I am glad the waiter provided you with fantastic service and glad your food requirements where dealt with in an efficient way. Once again many thanks for your review and I hope your meeting was successful Best regards Richard Hearn

"Disappointed "

1
11/09/2016

My boyfriend and I have just checked out after a two night stay. We were staying here as we were attending a friends wedding at the nearby Heskin Hall. After leaving the room at 11am on Saturday morning we got back at Midnight to find that our room key cards were not working and the room had not been cleaned. It then took a further 15 minutes to walk back to reception and wait on the shockingly slow staff to sort out replacement cards. We also had to ask for clean towels, tea bags and milk since no-one had been in our room to replenish them. When I checked out today the receptionist didn't even provide me with a breakdown of the bill yet expected me to just put my card in the machine and pay for it. What made it even worse was that she didn't even bother to ask me how my stay was. When I told her I wasn't happy about my room she really couldn't care less!!! There were lots of people at the same wedding as me also staying at this hotel and I wasn't the only one disappointed with the service. I will not be returning to this hotel!!!

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Pauline O, Good morning many thanks for taking the time to review your stay with us here at Best Western park Hall hotel, I have seen your review via our medallia site and have responded direct through that interface Regards Richard Hearn General Manager

"Deffo again "

5
11/09/2016

Best hotel I've ever been. Deffo would go again and would advise people to to go. Staff are also nice. I went to an event there called starlite and I can't wait to go next year.. really good for events

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Jaydeedarliin, Many thanks for your positive review I am delighted you enjoyed the event and your stay with us at Best Western Park Hall hotel, I shall be sure to pass on your feedback to all the teams Best Regards Richard Hearn

"Week Group Booking"

4
10/09/2016

Had 8 rooms booked for the week for a business course. Had problems due to admin errors which were no fault of the hotel, however Laurie at the reception was absolutely amazing, dealt with all the issues perfectly with me (the customer) doing nothing. She is a credit to the hotel. Great food, but the menu could do with changing more frequent. Would recommend hotel to all Thanks Kevin

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Kevin H, Many thanks for your review of Best Western Park hall hotel, I am disappointed you experienced some admin errors upon check in but am equally delighted that laurie managed to resolve the situation in a quick and efficent way that reduced any issues for yourself, I will certainly pass on the feedback to her. I am also happy that your enjoyed our food offering I will pass on your comments to the chef reference the changing menu I understand the issue having stayed in many hotels over the years different options are required in order to keep it different that is certainly something we will look at. Man thanks once again Best Regards Richard Hearn

"Avoid!!!"

1
08/09/2016

When we first arrived we were sent right round back through an industrial estate on very bad roads potholes galore. Check was ok at the gym reception arrived at room to be greated by a 70s timewarp with a smell to.match. smoke damp musty. Phoned reception and got a different room which was hassle free. Next room was better but not great. Very very dated. Carpet stained wallpaper ripped off walls . But at least bedding and towels looked clean. Remote for.tv didnt work. Only ups were quiet location and once connected WiFi was ok. Wouldnt stay here again shabby,dirty and smelly. Need total refurb or demolishing. Asvertising needs to.be clearer so it dont get confused with the main Hotel . Good luck.

"Hi-de-hi!"

2
08/09/2016

Stayed for one night on a business trip. Arrived to be given a room that was so noisy from the air con unit I asked to be moved. Second room was the same! Third room was thankfully quieter but oh the smell of stale smoke was awful as was the bright orange light that filled the room. A beautiful reception and helpful staff hid a "holiday camp" layout that needs urgent updating. The Camelot theme park closed 4 years ago and the hotel needs to wake up to that fact and change the awful decor (70's type Flinstonesque artex) as well revamping the awful exterior buildings. A smell of stale smoke pervades the building even though from most of what I saw, it is a no smoking hotel. Disappointing for a Best Western. On a plus side the food in the restaurant and for breakfast was tasty. Attention to detail in terms of sparkling clean cutlery and crockery would have made it better. Dated decor and uncomfortable chairs didn't help! Doubt I will be returning.

"Business stay"

3
08/09/2016

Stayed one night at the hotel. Arrived mid afternoon and had drinks and tea in the bar. Fire alarm went off for quite a while but no one seemed to know what was going on. Came down from my room to check and no one had evacuated! Room was clean and well maintained. Staff were pleasant.

"when is a hotel not a hotel"

2
07/09/2016

My wife and I have just returned from a short break to this hotel to have a nice stress free break from work, how wrong could we be! . Booking in early we thought we would be given a slightly better reception than , " your room is not ready have a wander round and come back later" , this was only the start of a very different stay that I expected . The front reception is very nice and inviting but when we were shown the way to get to our accommodation via a map! that's where it all changed, the so-called village that we were billeted in and yes I did say billeted resembled a cross between the village of the dammed and a second world war German P.O.W. camp . The village is made up of a group of buildings used to house families visiting the near- by Camelot theme park which closed some four years ago and the dilapidated cells and the surrounding waste ground in which we were housed immediately gave a sense of despair I can only compare to the feeling of being on death row. when we entered our "chalet" it got even better, Drab, brown walls and matching curtains, which also had a nice collection of mould on them that would have made Hannibal Lecter feel at home, gave way to the bathroom, this was a joy! a leaking toilet, drains that a rat would turn its nose at, a sink with holes in the bowl that would fill up with water and then spurt the water back through the holes once the plug was pulled giving the effect of a sink/bidet, having a shower meant that I had to rely on my past skills as a runner because the water pressure was so low I had to run around under the shower in order to get wet!. I could go on about the conditions but I will let the photos attached speak for themselves. The staff in the hotel were on the whole pretty good considering where they worked but the male waiting on staff were far better than the young females who seemed to spend most of their time scratching themselves and fawning over young male guests and business men. The only thing I could not fault was the food which was tasty and well presented, [ see that , there was something good in our stay] That said , I could go on , but best not , suffice to say that when our stay in Stalag 54 was over we were not sure if we were to check out or start a tunneling committee to help out the next poor souls who have the miss fortune to be sent , sorry, stay here.

"All that glitters ..."

1
04/09/2016

The 'Basset' review is accurate. We booked the hotel through one of the Hotel chains, and thought it was cheap. We thought that because it is a bit off the beaten track. We looked at the fabulous photos and thought , great. We arrived at the reception in the photo. Beautiful. We were dressed up because we were off to a party. They couldn't find our booking. Then they did. They gave us a map. Drive around to the back of the hotel to Car Park 6. We drove past a nice lake, then our hearts sank. Wide concrete expanses with pot holes and old warehouses. Past a disused go cart track and the ruins of an amusement park. Creepy. We parked next to rubbish skips. The hotel, if it can be called that looked like a bad Carry on movie. Dark, cold miserable reception. The room, grubby, leaky toilet , decoration from another age. Because it was pouring with rain and we were on a tight schedule, we had no choice but to get dressed and go. I felt robbed, cheated and above all shocked that Best Western would allow its name to be used in allowing a rip off business to live under its corporate roof. The worst place I have ever had the misfortune to stay in. I have written this on my return home. I would hate to think other people would fall for this racket. Don't go there . Ever

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
David, Firstly thank you for your review I am obviously as you can imagine disappointed to read of your experience whilst staying with us here at Best Western park hall hotel, are last aim is to build a reputation as you say as a rip of business or racket. our main aim is to meet our guests expectations and we are continually working day by day to improve on all the feedback we receive, myself and team work tirelessly to improve. As you will have seen whilst driving around the vast site we are joined by numerous other businesses in those warehouses and are limited in our ability to influence the way others maintain their grounds, our grounds men work hard on ensuring our gardens and property are kept to the very highest standard and as you will see from other reviews they are normally very highly praised. I do hope in the future we have the opportunity to welcome you back to show how we are continually improving. Once again many thanks for your review Richard Hearn

"Went for a three night stay"

1
04/09/2016

Went for a three night stay here. We had looked on the internet and it looked a lovely place. They had challets and a main hotel. We entered the reception staff were horrible and took ages to say what room we were and to give us the key. Once we had the key we went to our room which was a challet we had to drive around the whole building to get there. When we got in the room was all damp and run down. There was also lots of work were the full floor was dug up outside our room. We went back to reception they said there was a room in the hotel. We went up the stairs to the room it was like being in a dungeon. Then when we got to the room it was all horrible and not clean. We said we wanted our money back. They happilly give us our money back and they didnt even say sorry. We had to go to the last drop village which was 20 pound more we did get some vouchers and presents but that was not enough. Terrible place!!!!

"Needs to be updated"

3
02/09/2016

Stayed for one night booked on booking.com for refurbished room arrived at 135pm and was told check out was 2 receptionist didn't even check if room was ready just walked off Went back at 2 booked in was given a map and keys sent on our way we had to drive round the back of the hotel through a really run down area we presume it's the old car parks from Camelot parked up and walked to room which was a chalet type on the outside they look dirty but our room had been recently decorated a sofa bed desk and to in one room which to be honest looked really bare then double bed in another room. Even though been decorated room felt damp. Eat in restaurant on evening and this was lovely and staff were very nice and helpful went in bar for drink no staff for 20mins as was delivering room service !! Had to make sofa bed up our selves for the children even down to putting pillow cases and duvet cover on. Swimming pool was very warm like a hot bath but also very dirty with plasters stuck to sides definitely needs cleaning but the chlorine content was very over powering. Breakfast was good choice. Overall our impression was it would be a lovely hotel if they spent the money on it. Our in our words but kind without the fun !!!!

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Phipps19, Thank you for your review of the Best western Park hall hotel, I am sorry that we have failed to meet your expectations in cleanliness in numerous areas this is disappointing to read. Having just taken over as General manager here at Park hall my first steps are to assess our current offerings and react to situations that arise, I have scheduled in this week and full hotel inspection and leisure club inspection, with this the information we find during this walk round we will put an action plan in place to improve our guest experience. I do hope we have the opportunity to welcome you back in the future to see how as a team we are improving the hotel, if you are looking to return please contact me to help with your booking. Kind regards Richard Hearn

"Bassett room"

2
31/08/2016

Well so much for bertie Bassett having fun in his room , really needs a lot of attention pull down bed was broken matress completely non existing, telephone in the room not working , bathroom well floor tiles broken comming up off the floor rather large crack in the sink. the shower was terrible drains blocked water took long time to empty and very dangerous, horrible smell of sewerage , paint peeling off the walls One disappointed son !!!!!

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
welshlass, Thank you for leaving a review of your stay with us here at Best western Park hall hotel I am disappointed to read of your experience and apologise to you and your son for your disappointing experience. following on from your feedback we have removed the room from current sale whilst we make the required improvements necessary to ensure our guests experience the same standards in all of our rooms and I am sorry we have failed to do this during your stay. All feedback positive or negative is key to ensuring myself and team can make changes to our offering to ensure all guests expectations are met. if you would like to discuss anything in more detail please don't hesitate to contact me on 01257 455000 I would be happy to discuss anything in more detail with you. Kind regards Richard Hearn

"Not a hotel review. Amazing afternoon tea"

4
30/08/2016

Booked day spa and afternoon tea so did not stay over but facilities were good in the spa and the afternoon tea was fabulous. Great service and fresh tasty food. Would happily return. Grounds are very pleasant and well tended.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Angela, Man thanks for your positive review about your time with us its always a pleasure to read. I will be sure to pass on your feedback to all the teams you encountered during your stay I'm happy my team have given you a positive experience here at park hall and look forward to you returning in the future. Many thanks Richard Hearn

"Good and bad "

3
30/08/2016

Went to park hall for our anniversary. Booked over a month earlier .on arrival was told I hadn't paid for the room. ? .even though I had a confirmation stating I had. Were told the system was down at the time we booked. .so out comes the credit card. .asked if we could book evening dinner. .was again told system was down.just who is working on this I. T system ? We were also in the village and I have to say there quite big if a little dated. .also not good if anyone has a fear of spiders they seem to be all over. .we used the pool Saturday and was good even managed to book the restaurant for dinner ..and the meal although expensive was excellent. .but be aware the drinks all over the hotel are ridiculous in price. .have stayed in London and paid far less. .

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Steven, Many thanks for your time taken to review your stay with us here at the Best Western Park hall hotel, I'm disappointed that we haven't achieved your expectations in all areas during your stay. I will be using your feedback to address the negative aspects of your stay with the relevant departments. I'm glad to see you enjoyed the facilities in the leisure centre and also enjoyed your meal in Brookes restaurant I shall be sure to pass this feedback on to our leisure and kitchen teams. Once again thank you for your review we will use this feedback to have a positive impact on our guest experience. Best Regards Richard Hearn

"Poor!!!"

2
30/08/2016

Keep away from the Bassett themed room on the village complex,dirty,smell of sewage shower filled up with water, loose floor tiles,bed sagging,big crack in sink,expensive drinks,not the hotel it used to be.Reception and grounds were good,food good but pricey.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Blainscough, Firstly thank you for taking the time to review your stay with us here at The Best western Park hall hotel, I am sorry and disappointed to read of your experience I will be personally addressing the issues you experienced during your stay with my Maintenance and Housekeeping team in order to improve our guest offering. Due to increased feedback with regards to our Bassetts room we will be undertaking an action plan in order to ensure this type of feedback and guest experience doesn't happen again. once again my apologies we failed to meet your expectations rest assured the feedback we receive is used in order to improve our offering. Many thanks Richard Hearn

"Please don't waste your money staying here"

1
29/08/2016

We booked a double room via hotels.com as it looked nice for the price. But alarm bells started ringing when I had a bizarre phone call in the afternoon telling me there was a problem with family rooms and were we actually coming? we hadn't booked a family room and had already paid so this was odd. Anyway we arrived at 10.30pm and after a slow check-in we were given a map and told to make our way through a maze of paths to our room- not in the hotel as advertised but in a chalet that wouldn't look out of place on hi-de-hi We could not believe it when we got to the door, the rancid smell was overwhelming, the ripped settees and twin beds were not what we booked. Back at hotel the receptionist was quite short with us saying they had no more rooms and the sofas pull out!! The supervisor then magically appeared and told her to check the other system as there were available rooms on there and we were asked if we want to try the Bassett room. Well when we got there, and bear in mind it's nearly 11pm , I went a bit hysterical- the room was 'decorated' like a bag of jellybabies- bright yellow with primary colours with one wall covered in a mural of Bassett sweets that is reflected in the full wall mirror opposite, so even when lying in bed you can't escape its gaudiness. We chose to stay out of shear exhaustion but I had another trip back to reception to change filthy mugs( I was told someone had checked into that room but left and must have used the cups!) We had an extremely restless night punctuated with a large fan outside our room, the toilet cistern filling every minute (we timed it!) and our neighbours which we could hear clearly through the paper thin walls. The bed was a cheap mattress with over-used thin pillows and quilt and the bathroom had no lock- we had to use my hubby's trainer just to keep the door from swinging open- or fan. What really concerns me was the next morning my husband asked if I was the one that had opened the soap in the shower as he hadn't and he could see my shower gel- I hope to goodness I haven't used a towel used by the previous occupant that hadn't been bothered to be changed. We made our way to breakfast as we had paid for it- I really wished we hadn't. It was a rugby scrum for the cheapest quality food, juice and coffee. I also had to have my cutlery changed as it was filthy. Checkout was non existent but we were given all the addresses to make full and proper complaints about our stay at Park Hall. We noted none of the staff wear name badges and since reading more reviews it is not hard to understand why! This hotel really needs to consider the way it is advertising its rooms as what you actually get is not what is shown. In our opinion these rooms are not fit to be rented to paying public. It is a real shame as the grounds are beautiful. We are disappointed with hotels.com and Best Western whose tag line is 'rooms with personality' but they took it to a whole new level with Park Hall and I'm not sure I'll eat a jelly baby again!

"Stayed here lots - normally good - bit of a service issue at the moment"

4
29/08/2016

We've stayed in this hotel many times. Generally its good. The pool and gym make it a little better than most hotels. I'm not going to give an overall rating less than 'very good' but just point out some of the negatives from this visit. I see that others have make the same points, so let's put that in context. Maybe they're struggling for staff right now. The place was a little more in need of care and attention than usual. The service was a lot slower than usual too. Both bar and reception. In particular the bar - we found the service was very slow, and it was disappointing that every single unoccupied table was covered with the remains of previous bar meals. It's not very inviting. We were going to stay in and have a drink and a snack. We went out instead. I expect (and hope) that it will be back to normal next time.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Paul, Thank you very much for your review, I am disappointed to see that you haven't enjoyed your stay like usual yourself like many are key guests for the hotel and the level of standards should be consistent and ever increasing and I am sorry that on this occasion we seem to have slipped in meeting guests expectations. Please rest assured I shall share your feedback with all departments and look for instant improvements and developments, we are as you mention in your review currently experiencing some change in personnel through out the hotel but this is no excuse for us to drop below our expected standards. I will use your feedback constructively as a returning guest to ensure on your next visit we are back to our usual quality best regards Richard Hearn

"Was very nearly put off by the reviews on here, but im glad we went!"

5
29/08/2016

Myself, my mrs and our 2 children (2year old and 2 month old) stayed here to break up a journey on our way home from southport, we had a deal that was on groupon. We have stayed in all kinds of hotels from posh to BnB and i must say this hotel was absolutely fine. We read some really off putting reviews on here but decided to give it a shot regardless and we are glad we did. We had out own little chalet style room which was very clean, yes a little dated but nothing to moan about. Nice grass area on the front which had lots of sunshine in the evening ideal my 2 year old to run around under our supervision and better still for sharing a bottle of wine once the kids are in bed! The hotel is a little out the way but the grounds are big enough for a nice stroll. The swimming pool and jacuzzi where fantasic.. swimming pool was like walking into a warm bath my lad loved it! Breakfast was stop on, staff at the breakfast area were pretty miserable to be fair but that was the last thing on my mind whilst tucking in to a nice full english! Would definitely reccomend just dont expect to much, dont be put off by the reviews as you cant please everybody.. but if your after a nice clean hotel with a good breakfast and nice pool and spa then for the price you pay this is certainally good value for money!!

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dave, Many thanks for your recent review of your stay with us here at The Best Western Park hall hotel, reading reviews like this is a motivation to myself and team and drives us to continue improving, being new to the business I have been tasked with over seeing many changes and improvements in the coming months and a review like this makes all the difference to that staff. I am delighted you found your room to be clean and to the standards I would expect our guests to stay in I shall be sure to pass this on to our housekeeping department. I am glad the sun came out to make your stay that extra bit better and also hope the wine went down a treat. We look forward to welcoming you back in the future Best Regards Richard Hearn

"Run down, unclean, rude staff"

2
29/08/2016

The reception of the hotel is very modern and impressive. Our room was in "the village". We arrived at 8pm and wanted to have a swim before the pool closed at 8.45pm. We grabbed our things and headed to the pool. The pool itself was ok, the showers were a bit old and in need of modernisation, there was mould on the ceiling. Back in our room there were dead flies on the windowsills, one wall light fitting was coming away from the wall, cobwebs on the lamps by the bed, the disabled rail in the bathroom was filthy. The whole room just felt grubby and outdated. We mentioned these issues on checkout and the receptionist couldn't have been less interested (had her hair in a bun on her head). She found a scrap of paper and wrote "clean room" on it! Not even an apology! The hotel was close to the motorway and for the price was ok for an overnight stop over. I wouldn't stay there again

"Decent stop over"

4
28/08/2016

We stopped overnight here on the way back from Oban in Scotland. It did the job for us very well.the holiday village area looked a bit scruffy but the room itself was spotless,big and very comfortable. The staff were friendly and helpful.we ate in the bar as the restaurant looked a bit on the posh side for us to take the kids in so we ate in the bar which was very nice although the drinks were a little pricey

"Avoid this filthy Hotel "

1
28/08/2016

Reception staff throw you your key and when ask for directions told to follow numbers 20 mins later find rooms to discover both already occupied Go back to reception and have to wait for other rooms Taken to new rooms first ok second room the worst I have ever stayed in by now nearly 10pm so reluctantly decided to stay I seriously thought about spending night in my car as at least that was clean and safe Carpets in room where all stained with white powder ceiling had all water stains over it bathroom fitting were broken and glued back together paint peeling from walls in bathroom bedroom walls had mould growing on them Didn't unpack any clothes as all draws had what looked like mice droppings in Electrical appliances last tested in February 2010 Would not stay at this hotel even if they paid me

"Could do better"

3
25/08/2016

Had 2 night mid week stay, nice approach to hotel, plenty of free parking. Hotel looks ok from outside but as soon as you walk in through the door it's pretty dated. Staff very pleasant and helpful and easy, quick check in. Rooms clean but very average and equipped with all the usual kettle/hot drinks, iron etc. Leisure facilities are there but didn't use so can't comment. Bar is poorly stocked with not too much choice but did have strawberry and rhubarb cider which was surprisingly nice. BUT the food really lets this place down terribly, over priced and very poor quality , so bad that in 2nd night went out to nearest village for a curry. Breakfasts, lunches and evening meals all as bad as each other. Will/ would stay again but won't eat there.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Cokebloke, Many thanks for taking the time to review your stay with us here at the Best Western Park hall hotel, firstly I am delighted that our facilities met your expectations and the staff provided you with a friendly and pleasant service. I am though disappointed to read your feedback about the food offering at the hotel this is usually something we receive strong feedback about and it is disappointing to read that we maybe haven't achieved our usual high standards I will take this feedback on board and discuss with our head chef in order to make the required improvements. Once again many thanks and look forward to welcoming you back Richard Hearn

"loved it"

5
25/08/2016

we found a lovely hotel the staff were outstanding we stayed in the family chalet behind the hotel and it was lovely roomy and quite modern would defantly stay again food was lovely the leisure centre was brilliant the children loved it .

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Lottie6048, Many thanks for taking the time to review your stay with us here at the Best Western park hall hotel, I am absolutely delighted to read that you enjoyed your stay with us and that the staff did everything they could to make your stay perfect. I will be sure to pass on your feedback and we look forward to welcoming you back in the near future Many thanks Richard Hearn

"Fantastic family stay. Highly recommend. Perfect base for our travels. 5* food served in the restaurant, lovely staff."

5
24/08/2016

Fantastic. Beautiful hotel and surrounds. I honestly can't say enough nice things about our stay here. Currently staying here at the moment, Monday-Friday a family of 5, 3 daughters under 12. Restaurant is of the highest standards as are the wonderful staff. Room is perfect, brilliant pool and leisure centre. Perfect base for our travels to Blackpool and surrounding area. Nothing is too much trouble for all the staff on site. I recommend this hotel highly for all and we are looking too book again in the next few weeks. Maintained to the highest standard, maid every day in our room. We stayed in one of the rooms surrounding the hotel and it was perfect for a lovely few summer holiday days. My girls loved it here. We have stayed in lots of hotels and so I am able to give a good honest review. Elaine, Liverpool. Xx

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Elaine, Many thanks for taking the time to review your experience with us here at Best Western Park hall hotel, It is always a delight to read reviews like yours and provides welcome motivation to all the team that we have exceeded your expectations, I will be sure to let all the departments know. I am delighted we will be seeing you again in the future for a return visit and look forward to welcoming you back. Many thanks Richard Hearn

"Best western park hall visit"

3
23/08/2016

The grounds to this hotel are superb,beautifully kept. We found the staff a bit stand of fish. We stayed in a lodge which was ok for our 2 night break. The swimming was good for the children aged 10 and 13. Lots of things to do round and about. The food was expensive but was of very good quality. Breakfast was not very hot on both morning's. When we asked for a poached egg the waiter looked almost astounded that we had dared to make a request. On checkout we were never asked if we had enjoyed or stay.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Carol t, Many thanks for taking the time to review your stay with us here at Best Western Park hall hotel, I am delighted to read that you enjoyed some aspects of your stay but with that disappointed that we didn't meet your expectations in all areas. Feedback is key to improving our guest experience and I will be taking your comments on board in order to improve our service to all our guests, I do hope we have the pleasure of welcoming you back to Park hall hotel in the near future. Best regards Richard Hearn

"Awful room"

2
23/08/2016

I booked 4 rooms for family members as we were going to the 70s night. The function room was a great size and the food was lovely and it's all set in beautiful grounds but.... Our room was grubby with used tissues at the side of the bed and behind the bedside table. It was the worst hotel bed I've ever slept on. It was an old mattress which creaked loudly with every move and dipped dramatically in the middle, creating the old "roll together". Outside our window were 2 loud air conditioning units which roared all night. That was also our view, 2 air con units on a tatty flat roof beneath another big roof! One of the other rooms I booked was so dirty that my daughter complained and was told she was the third person to complain about rooms on that corridor.The toilet was dirty, the carpet hadn't been hoovered and no dusting done. To be fair to the hotel, she eventually got a 50% refund. Maybe we were just unlucky but I'm not sure I'd stay there again.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Nannymac57, Firstly thank you for taking the time to review your stay with us here at Best Western Park hall hotel Chorley, I am disappointed to read feedback on your experience whilst staying with us. All the feedback received will be used in open discussion with my heads of department in order to improve our standards and offering to our guests. I will of course discuss the bedroom issues with my head housekeeper in order to retrain and develop staff to ensure overall improvement and consistency through out. On a more positive note I am delighted you enjoyed our 70s Boogie Night and the food provided I will pass on your kind words to my operations and kitchen teams. If you are looking in the future to return for another of our cabaret evenings please contact me directly so I can be apart of that booking process to ensure everything is right for you. Kind Regards Richard Hearn

"Great wedding venue"

4
21/08/2016

Just been to Park Hall for a wedding and stayed the night. It was the best one my husband and I have ever been to. The service & staff were excellent, the food was brilliant and the Medieval Banqueting Suite was ideal. I would recommend this venue to anyone. I have only one very small winge and that was the tea was too strong at breakfast, I think there was about 10 teabags in the teapot. But apart from that everything was top notch. Thank you PH for a tremendous time.

Richard H, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Linda M, Many thanks for your review on the wedding you attended here at Best Western park Hall hotel, I am absolutely delighted you found the service and staff to be excellent as well as enjoying the food provided by our chefs. Our Medieval banqueting hall is very popular for weddings and events and glad you found this to be a perfect venue. Many thanks once again it is always a delight to read positive reviews Richard Hearn

"Groupon visit"

4
21/08/2016

Purchased stay through Groupon, great deal and very easy to book with hotel. We stayed in chalets which where a short walk to the rear of the hotel which were great for families, spacious and clean, however slightly small tv for the size of the room. The children loved the pool which was warm and open until late so was great to relax in after a day out. Breakfast was great lots of choice. Our first morning at breakfast our order was taken at the table, however the second morning it was buffet style which we were not informed when we entered the restaurant but not a problem as we soon worked it out. Only problem we encountered was our room key cards both stopped working, however this was promptly rectified by helpful reception staff. Great stay will return and recommend.

"Great overnight stop"

5
20/08/2016

We were looking for a triple room for an overnight stop. Many of the reviews we read could have put us off.......however, we decided to book and glad we did. The chalet we had was spacious and clean. The beds were very comfortable. Tea, coffee and hot chocolate provided in the room as were complimentary toiletries and a hair dryer. We didn't use the spa facilities but the pool area looked lovely. We had a little drive from reception to the chalet car park but then found that a walk back to the main building through the complex was only a few minutes. Breakfast was good with all the usual choices of fruit juices, cereals, breads, croissants, pastries,cold meats and cheeses, full cooked, freshly brewed coffee and tea. Friendly staff and attentive. very close to the motorway but quiet, good night's sleep. Would stay again if needed to break or journey.

"Birthday mid week"

5
19/08/2016

Just had 2 days stay, really welcoming, it was for my daughters birthday and they helped us to celebrate it. The rooms are very good, nice and peaceful, the family room was large enough to sleep everybody (2 adults 3 children). Very enjoyable.

"Don't judge a book........"

4
16/08/2016

A little worried on arrival, as the exterior of the reception looked tired. Paint peeling etc. The room was one of the village rooms (chalet style rooms away from the main hotel building) and, from the outside, were also in need of some TLC - a lick of paint and some tidying up were definitely required. However, on the inside it was a different story. The reception was grand, clean and spacious with the check-in staff efficient and friendly. My room was very clean and well appointed on the inside. Very large bed and large bathroom - with and electric shower over the bath (a little disappointing). Breakfast was both continental and full English buffet. Would definitely stay again, good VFM.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear freddy_261, I was pleased to hear you enjoyed your recent stay with us and the different facilities we have to offer. We will take on board your feedback with regards to outside areas. I do hope we can welcome you back in the future. Kind Regards David Martin General Manager

"Damage in the car park"

2
15/08/2016

On the good side we had a decent room for a good price and with a pleasant young lady on reception when we arrived on the Monday evening 8th August. Breakfast was good too. However, this was spoiled by my little sports car getting damaged in their car park and even more by the condescending young man in reception on duty on Tuesday morning 9th when I went to discuss the matter. Some kind soul had observed the damage being done and posted a note on my windscreen explaining he had seen the 'fracas' and my car being hit. He said he reported it to reception but the fair haired young man had no information on the incident and then pretended to go in a room and look at the cctv. Even I know 10 seconds is not enough to look at cctv footage. He said that a van was obscuring the incident. So I am left with a bill for car body repair and a feeling of frustration at the dismissive approach taken. Be careful parking there .... I shall think twice before visiting there again...

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Susan W, I was please to hear that you enjoyed the accommodation, breakfast and you found you received good value for money. I was sorry to hear of the damage to your car and would be happy to double check the CCTV for you. If you could contact me on 01257 455000 and provide me with some more information we can take another look. While I understand your frustration I can assure you it is very rare cars are damaged onj our property. Kind Regards David Martin General Manager

"Very disappointing hotel"

2
14/08/2016

This hotel is described as the saying goes: "putting lipstick on a pig". We booked this hotel based on my husband's stay at one of the Best western hotels in Italy, which was excellent. Also based on their website, which proved to be misleading. HOTEL GROUNDS All the money must have gone into landscaping as the gardens are very neat. This is apparent on arrival as the front part of the hotel looks lovely. The same cannot be said about the rest. The hotel reception area looks like it was left behind in the 80's. It really needs to be modernised. The coffee tables are damaged. ROOM Our room was biological warfare. We were greeted with empty toilet paper packaging and sugar sachets in front of our room entrance which remained there when we left the hotel. Room had a damp smell. There was a strange hole in the ceiling close to the door. Walls had dirty scuff marks on it. Bathroom floor was still wet on arrival. We moved the kids beds together against the wall so our youngest son would not fall off the bed. There was dirt behind the furniture and looked like it hasn't had any cleaning behind the furniture for years. The double bed looked at least 20 years old (sunken in the middle) and the linen was dirty and very dated. Although staff were nice to change the linen on request. Room needs updating as well. BREAKFAST Cold bacon, burnt sausages, burnt pastries both mornings. When I asked for tea, a teapot was put in front of me covered with dirty stains. No apologies. Disgusting... We were not offered any toast. When we phoned reception to ask for activity packs for kids as promised on their website, staff member asked rudely "Which website?" ....no comment Our kids loved the heated swimming pool. Please update the look of the hotel and most importantly drastically improve your customer service or risk closing your doors soon. We won't be back here again or recommend this place to anyone, especially families with young children.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear AndreaJL52, I am sorry that we failed to meet the required standard in a number of areas. I will be following up on your feedback with the team so we can make the required changes where possible. If you would like to discuss your stay further please don't hesitate to contact me on [email protected] Kind Regards David Martin General Manager

"Not as advertised Very Disappointed"

2
13/08/2016

Arrived to a nice big building set next to a gorgeous lake. All was looking well. Arrived to reception and greeted well, booked in with ease. Got to the lift to take us to the 2nd floor and the smell was bad, very dirty and unpleasant. The corridors are tired and worn, strange smell also. Got to our room and was very disappointed, dull and dreary, extremely basic. On further inspection there was patched up wallpaper, stains on the wall, iron mark on the carpet. Looked clean but did not feel it. Decided to go for a swim and sauna before dinner, when we eventually found it as it is not very well signed once you leave the back of the hotel. It is situated outside at the back of the hotel as it is also used by members of the public. The 2 pools looked nice until you got inside in which you could tell how dirty they were. the steam room and sauna were worse. Vacant when we went they had a very dirty feel, looked unclean and the smell was not pleasant. After half an hour of trying these facilities we had to leave as the experience was not nice. The pictures shown are certainly not what you get faced with. Went for a meal in the restaurant which had very pleasant staff and was laid out and presented well. Could not fault the food or service in there. Afterwards we went to the bar area and ordered a red wine and vodka and coke £9.75! Had these just outside the bar in the smoking area. Left mainly due to what we thought were 3 guests (but later turned out they were not staying at the hotel) being very rowdy and bad mouthed. Came back to the bar after an hour to our glasses still on the table and the outside full off glasses and dirty ashtrays. We had a couple more drinks each, which you are talking around £10 a time. The overall experience was not what we anticipated we felt very let down. The staff although very pleasant and welcoming was very minimal. The lobby, bar area and restaurant are the only thing going for the place in our opinion. The hotel needs a good clean, more staff and complete revamp of rooms and corridors.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear missdcope86, I was disappointed to learn that your recent visit did not meet with your expectations. Please accept my apologies. I will be following up on your feedback with the various departments involved so we can make improvements for our guests in the future. Kind Regards David Martin General Manager

"Nice hotel"

4
12/08/2016

This is an excellent hotel for families with kids. The facilities are good, the pool is very family friendly and the breakfast is amazing. The hotel looks a bit run down but for the price you pay, it is good value for money.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Lattemachiato, Its great to hear that you and the family enjoyed your recent stay with us and that you that you received good value for money. Please come and visit again soon. Kind Regards David Martin General Manager

"Not what we expected!"

2
09/08/2016

We booked the hotel from the description on the web site "The Best Western Park Hall Hotel near Preston is set within 140 acres of beautiful wooded countryside". In front of the hotel is a lake surrounded by trees, but the other side of that is the M6! behind the hotel are industrial units and old dusty car parks from the old theme park next door, which has been derelict for 3yrs and looks like something from a Zombie movie! It is fenced off with warning signs that the area is now used for police dog training. So countryside walks were not possible unless we got in the car and drove for at least 10mins to get there! The hotel is tired and worn, but ok. The staff were great, but not somewhere I'd take children.

"Great time"

4
04/08/2016

Just had 2 nights in Park Hall, we had a great time, good food, friendly staff and most importantly the place was clean. The breakfast was brilliant and plenty of it. The evening meal menu was good, best value was the 2 course or 3 course. We will be staying again ????????

"Annual Sales Conference"

4
04/08/2016

We have just held our 2 day sales conference at the Park Hall which we do every July. We found the staff very helpful and the facilities good. On day one we have one big meeting and day two is training sessions in four separate smaller rooms, which fits in with our plans perfectly. The location is great next to the M6 for all our field staff travelling to and from the venue. We hold a social evening in the Medieval Suite on the evening of the first day with a hot buffet supper. Would definitely recommend this venue for meetings / events.

"Beautiful Hotel"

5
01/08/2016

I visited here Friday 29th July 2016 with my husband and our labrador. The first thing you see is the beautiful lake at the front of the hotel, we were able to park right outside the reception to check in, very pleasant and the staff were making a fuss of our dog which was a lovely warm welcome. We stayed in the chalets around the back, and my my what beautiful little apartments they are. The gardens are well kept and the cleaners were constantly on guard keeping everything fresh. They welcomed us and showed us into our room which was lovely. Our room was basic, it had everything we needed and was very clean. I was pleasantly surprised to find two bowls and a bag of treats for our canine companion! Also a little letter welcoming her to the room. A lovely touch. I took a trip through the village (again, beautiful) to the spa. I was welcomed warmly and given a towel and directions through the centre, the changing rooms were clean and quiet... please note the lockers are £1 to use. I hadn't brought my purse but luckily only brought my clothes so I did just risk leaving them unlocked and it was fine. It was very quiet at the time of my visit (5pm) and I had the whole pool to myself! Very warm and clean. Then I had a go in the Jacuzzi which again was lovely. Very relaxing place. As we had our dog with us and did not want to leave her in a strange place we decided to get a 'chippy tea' and eat outside as it was lovely and warm. We sat by the lake with our tea and it was so peaceful, I have never stayed somewhere so big yet so quiet. Back to the room... we brought plenty drinks to enjoy in our room, popped the TV on, windows open and had a nice relaxing evening in our room. Absolutely loved it. My only grumble... the night was ruined by our extremely rude neighbours. At about 11:30pm they woke us up coming through the hall way, they were singing, banging on the walls and crackling wrappers, they had obviously lost the key and were discussing the sleeping arrangements in the hallway. Twenty minutes later I was about to call reception to complain when a big voice said "I've got it!" obviously meaning the room key and they went inside. Unfortunately it did not end there, they were arguing, kids shouting and banging around the room. They finally went quiet around 12.30-1am. It did not stop there though, they were up slamming doors at 8am sharp. As it was my Birthday I was hoping for a nice lie in but this was denied. Upon check out I was going to explain this to the staff however we were not asked about our stay just thanked for the keys. This is the one thing I feel Park Hall needs to work on from looking at other reviews from travellers. This is a truly beautiful hotel with plenty character. I will return with the hope that next time my neighbours will not be so ignorant.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Adele S, Thank you for your review. We where delighted to hear that you all enjoyed your stay with us. I am sorry that your stay was disrupted by noise and I will speak with the reception team as to ensuring guest satisfaction is checked on departure. I do hope we can welcome you back again in the future. Kind regards David Martin General Manager

"Excellent value"

4
31/07/2016

My wife and I stay here regularly while visiting family in Lancashire. We always ask for a room on the second floor if available. The room is always clean, the staff are very obliging and friendly and the food in the bar and restaurant is good value for money. The hotel is in a nice rural setting despite being only a few minutes from the motorway. I agree that the site could do with a spring clean and we've never stayed in the village complex which does look as though it needs a lick of paint, but the hotel is ideal for an overnight stop. So convenient from the M6. We normally stay during the week when it's quieter. It can get very busy and noisy on Fridays and Saturdays with weddings and special events.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear wearytraveller010, Thank you for taking the time to review your stays at Park Hall. I am pleased that everything meets with your expectations. We look forward to welcoming you back again soon. Kind Regards David Martin General Manager

"Lacking Maintenance | Nice staff"

1
28/07/2016

I arrived a few minutes after 15:00 in the afternoon on Sunday. Apparently they had a party the evening before. Some beer bottles and other trash were scattered around parking lot. They also did not bother to clean up the confetti from the evening before. I checked in and found out, I was placed in the village. Nothing like the pictures on the website. Residu of the last visitor was still in the room. The carpet was filthy and the bed must have been from a long time ago. During my stay, I had to go to the reception twice to get the magnetic strip om my card, to get back in my room. Everything looks decayed, a bit similair to the abandoned amusement park Camelot, that is next to it. A bit more maintenance of the houses would clean the place up, big time. The staff is friendly. Unfortunately the food is overpriced and not that good. At breakfast, I got some cheese, a closer look showed some dirt on the cheese. Looked like it was dropped on the floor. I would not recommand anyone to stay at this location.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Simone V, I am sorry that we failed to meet your expectations in so many areas. I will be using your feedback to make improvements with the housekeeping, kitchen and grounds teams. If you would like to discuss your issues any further please don't hesitate to contact me on 01257 455000. Yours sincerely David Martin General Manager

"Think Again and don't Park here!"

1
28/07/2016

Arrived at reception checked yes we were booked however we were then informed we were booked into the Express which has its reception at the Leisure Centre somewhere round the back, there were four of us and we looked for the signs to Express Hotel outside and there were none we eventually ended back at the first reception desk and they again told us round the back, we found an employee who pointed well grunted its round there. When we did arrive at reception we found they shared their desk with the people running the leisure centre and we were constantly interrupted with visitors wanting to sign in to the leisure centre, keys towels all passed over or past us. The desk was so small. We asked a member of the centre why is there no signs to guide you to reception and he was surly and rude saying there was signs he was talking about car park 6 not Express hotel. We got our keys and were directed to two chalets we were on opposite sides of the complex, why not together was beyond us. The chalets were basic, with a bar of soap two bath towels (no hand towels) no glasses for teeth cleaning, The outside was a disgrace cigarette ends everywhere, pint glasses and dishes all left lying around not to mention the rubbish. The glass was still there 2 days later when we left. The maids changed the towels and soap in one chalet but not in the other they left cups dirty, glasses left lying about and to top it off when we returned from a family funeral we found bedding left lying on the grass and this was late at night. We visited the restaurant for breakfast and soon found out the class system is alive and being operated in this hotel. We realise we had booked cheap this was due to having to find somewhere close to our family funeral at short notice, however class distinction was something we were not prepared for, on arrival at the seating podium the person barked and I mean barked what are you room numbers and showed us to the back of the restaurant well through doors and this it seems were for persons who had booked into the Express although due to less residents on the second day we were allowed to sit in the front part and you will not believe what the difference was between Express and Park Hall residents we had paid for our breakfasts so mind that, anyone who was booked into the main Park Hall were provided with their toast in toast racks which one would expect, however we were given out toast slapped on a plate and we heard the waitress shout through to the kitchen four express people! we were all eating from the same breakfast buffet and we could not see any reason why she shouted this only that we were not given a toast rack as all the rest of the people who were.eating in the same room. The breakfast left a lot to be desired sausages not cooked, no bowls for cereal dirty dishes left on tables, they had plenty of staff but none were trained or used their commonsense to clear a table as they past and had to be asked and our tables on both days had cups missing we had to take them off other tables. Marmalade and jams had been used and still had butter from the previous users in them. They did not ask if we wanted toast or what type white or brown and brought what they wanted. Both times when we went for breakfast they did not have our name or room numbers on the list as as they kept pointing out we were - by their remarks and actions the lowly Express people!!! We watched the maid clean the main reception area and she squirted some polish in to thin air and wandered off, cleaning done oh she did hoover a quick run around the area. We heard other people bringing the outside dirty areas and the lack of cleaning to the receptionists attention so we know we are not the minority in seeing how bad this place can be. We know book cheap take what you get and don't expect much, however to be treated as second class is just the worst and none of our party had ever come across this type of segregation in all our born days. So for you own good avoid this place even though it is cheap/

"Cancelled booking!!!"

2
26/07/2016

This is the first poor review I've written, we drove up to a nice large outdoor pond and parked close to the entrance. Upon arrival with my 2 small children, husband and luggage we were informed that the booking we had made direct with the hotel for the 4 of us had been cancelled. A previous booking made by a family friend for a large group including us had been booked through booking.com and had then been cancelled.....so my husband then made a separate booking direct with the hotel for just the 4 of us, the hotel didn't bother to check the booking reference numbers and just assumed that we too had cancelled!!! The receptionist kept going back and forth into the office to speak to the manager, who didn't even bother to come and speak to us personally.....after what seemed an eternity they then give us a room on the 2nd floor which wasn't anything like the family room that we had booked, the room was boiling and only had a double and a single bed for all 4 of us. We were also told that an event was on the 2nd night and there would be loud music on till 3am!!! Hence the reason we checked out on the morning of the day of my brothers wedding that was thankfully elsewhere. Overall really disappointed!!! On a positive the receptionist the morning we checked out was understanding and apologetic and we did get a complimentary breakfast and they didn't charge us for the room they put us in, however I would have much preferred to have no hassle and pay for the room we had booked for the 2 nights instead.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Cheryl B, Thank you for taking the time to review your stay and please accept my apologies that you encountered some problems. I have looked further into the issue and the booking numbers do correspond with each other and there where no other reservations under the same name. I will follow this up with the team to see where the error was made. The room was booked in the hotel to ensure minimal disruption from noise. I am pleased that the reception team managed to find a solution for you. Kind Regards David Martin General Manager

"Break "

5
25/07/2016

Had a fantastic time, very child friendly and the kids loved it, they didn't want to leave!!! A very special thank you to Debbie at reception. Well worth the price. Spa facilities were very good. It was good as we could enjoy it with the children.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear kirandeep01, I am delighted you and the family enjoyed your recent stay with us. I will share your kind words with Debbie. Please come and visit again soon. Kind Regards David Martin General Manager

"Family room"

2
24/07/2016

Very saddened by our experience of this hotel, check-in took forever as someone had messed up our parties bookings. They were having a 'Rave' on site nd the noise was shocking. Once in the very tired looking room,the fixings were literally shaking due to the noise! The room was was dated, tired, light hanging from ceiling which was sagging and cracked! The only good aspect was the breakfast. Very sorry but won't stay here again.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear OWSward, Please accept my apologies that your recent stay was not a positive experience. We did contact guests a number of months before arrival to inform them of the event being held on site to see if they wished to make alternative arrangements. If you would like to discuss anything in more detail please contact me on 01257 45000. Kind Regards David Martin General Manager

"one night stop over"

1
23/07/2016

not a very peaceful night due to entertainment at hotel. it was a very warm night but could not open window due to noisy extractors on wall outside. after ringing reception for 25 minutes with no one answering we went down and were given a fan which did help. breakfast was poor most items were tepid the hotel seem to be concentratimg on catering for hen and stag parties the ambience is more like a seaside caravan park than a hotel. evening meal had fish and chips was too greasy to eat not what you want after a 7 hour drive would not stay here again as was nothing like what we thought we were booking.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Imogen M, I am sorry to hear that you stay did not meet with your expectation and that we failed to meet the required standard in a number of areas. I will discuss your feedback with the team to see what improvements we can make in the future. If you would like to discuss your stay in more detail please don't hesitate to contact me on 01257 455000. Kind Regards David Martin General Manager

"Great value"

4
23/07/2016

Stayed for one night. Was a perfect stop off on our way back up north. We stayed in one of the chalets. Good clean basic accommodation. Great buffet breakfast. Kids loved the swimming pool but I must admit the kids pool really needs to be updated the adult pool was excellent.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Kirsten J, We where pleased to know you enjoyed your recent stopover. I will share your commnets with the team. I hope we can welcome you back in the future. Kind Regards David Martin General Manager

"Wrong choice"

1
23/07/2016

Most importantly.... DO NOT BOOK A VILLAGE ROOM if you're looking for a 'nice' place to stay. Used as a stop over en route home from Legoland. Had booked a village room for 2 adults and 2 kids, chosen because of the swimming pool, price was secondary - didn't look into the difference between a village room and a hotel room. Lovely setting, reception area is beautiful and welcoming...... Then directed to our room, which was through a wormhole of external paths around small, horrible looking blocks of rooms to the back of the grounds, with no car parking. Luckily we'd travelled light. Room was set up with a double and single bed, and a sofa bed - which was merely a mattress in a roll out drawer on the floor - which had not been cleaned under and smelt horrid. The walls were depressing brown and magnolia, concrete , bumpy effect (I.e. hideous) and a small tv. Bathroom had been done up nicely, but eat wire if the towel rail was exposed and 2 of the lights were badly rusted Swimming pool - lovely pool, but advised no life guard on duty and then swimming lessons started at 4pm which meant we were confined to a small corner (the 2nd pool was too cold for the kids) Restaurant/lounge - had to go to reception everytime we wanted a drink or to order food and someone was sent up to serve. Food was nice tho (but kids didn't get their activity packs). Back to our room, to be disturbed through to 3am by the neighbours through the wall and on the paths outside. Breakfast - dismal! Overcooked sausages, cold bacon and no choice except fried eggs. Get better from the van at the side of the road. Sorry, seriously unhappy with this experience.... Good luck if you choose it

"Shocking"

1
20/07/2016

Or friends were getting married and we wanted to share this special day with them. We have traveled a long journey and were looking forward to stay overnight in the hotel. Wedding was supposed to start at 3pm on Saturday, we arrived 1.30pm and wanted to check in earlier and get change. We were told that we have to wait till 2 pm, after 2pm we make our move to the room, it's a bit of a walk so we were at our room at 2.10 pm when I opened the room we were disgusted ! The room was very messy and smelly. We made our way to the reception to say that the room was not ready on the way we saw the cleaners and ask when the room would be ready and they said in 20 minutes! That would only leave us 30 minutes to get ready for the wedding! This was absolutely appalling! We travelled with another couple, so we found their room and asked them if we could get change in their room. When we saw their room we were shocked! They have paid 85 pound for the room which had a very ugly and old deco. The four of us had to change in that small and very unpleasant and overcharged room. The first thing we notice that the two ceiling light were not fitted properly and unfortunately one dropped down on my friend and hit him in the head! He had to complete the incident form. This room was unsafe and dangerous to stay in. The whole experience was horrible. Please see he attached photo of the room! What are they basing the price on? On the number of the room as the room they stayed in was nr 85, so overpriced. We went to the reception and ask for refund, they did not even suggest/offer us another room. This meant to be a nice celebration but turned into a nightmare. I would definitely never recommend this hotel to anyone

"They spent all their money on landscaping and the lobby. "

3
16/07/2016

Finding a space to park was a pain. Very friendly welcome though. Room is very dated but has spectacular views of the air handling units serving the hotel. Bathroom is, in a word, minging. There was a long black hair with something sticking to it attached to the panel of the bath. Sealant was dirty and missing in places. Floor tiles are poorly cut and seem like they haven't been cleaned properly. At about 9.30pm the fire alarm goes off. Hilarious. We took the opportunity to move the car to a better spot and had a chuckle to ourselves about the situation. Took a stroll down to the lovely little duck pond. Sleep was badly disturbed due to other guests slamming doors and coming and going at odd times. Breakfast was very nice apart from the black pudding being a little undercooked (still ate it). The girl that served us was pleasant even though we arrived towards the end of service. Check out was painless. I wouldn't rush back but I wouldn't scratch it off the list if I was in the area again.

"Good value, great service, but the food quality at breakfast was poor."

3
13/07/2016

The staff were brilliant, very helpful and friendly. On check-in they offered us a different room as the one we were supposed to be in was located away from the main bit of the hotel and we had a lot of bags and it was raining. Breakfast wasn't very good at all. They didn't refill the bacon, sausage or egg tray until I asked, and then it took 15 minutes before any came. When I asked for extra toast it took 20 mins to arrive. No semi skimmed milk either.

"Events venue"

5
12/07/2016

I have stayed here and been to events here and have found it to be a great venue, it's fairly close to the motorway, has a nice size events area and the rooms are clean and comfortable. The drinks are quite expensive, I think I paid around £4.50 for a gin and tonic

"Birthday present"

3
11/07/2016

This was bought for me as a present off a great friend. Upon arrival to the reception area we were greeted by a lady whom I do not recall the name - she was rather off with us like we did not belong there. We was asked though a number of times by other members of staff if we needed help with our bags as our hands were full. The room itself was great, good space and slept really well. The TV however would not work and had a display to press an OK button but there was no OK button on the remote. We had an issue when we dined as well in the evening at 7.30pm which seemed a little late for us - the delay was due to two other functions on that night. The offer we had from Wowcher was a 3 course meal - of which we was told this was no longer available and we only had £25 to spend each! The steak I wanted alone was £24. In the end we was given a great service and had a started and lots of garlic bread and chips to accompany our meal. The food was amazing thought to be honest. The facilities available at the hotel were good as well. There was no noise during the night and we slept great. We was disappointed with the breakfast to be honest but it was not entirely bad. There was one waiter in particular that we appreciated his help and to thank him this he was tipped £5 :) I think that I probably would come again to be honest. Just a few things need shaping up.

"Wedding reception"

5
05/07/2016

My son & daughter in law held their wedding reception here, at park hall, 25/6/16 in the medieval banquet hall. From the moment I (dad) arrived until leaving the next morning,l was absolutely flabbergasted & dismayed by the magnificent professionalism displayed by ALL staff throughout the entire event! I'm a well travelled person and by heck this establishment wins them ALL !!!!! I've never seen staff so hard working,dedicated,polite,courteous,well mannered,helpful ( and the list goes on and on) and all working together like clockwork and perfect unison. All staff displayed absolute perfection and detailed attention to all the guests and especially TO A VERY HAPPY BRIDE AND GROOM !!!!!!!! The staff at all times prominently displayed absolute excellence in their perfectly orchestrated,meticulous attention throughout! PARK HALL AND ITS STAFF displayed HOW IT SHOULD BE DONE! I could never,never ever wished for or found a better venue that could possibly of made this reception any better in any way. The hotel rooms,breakfast etc were superb. I have so many,many happy memories of this occasion they will last me a life time and more! As they say " you get what you pay for" but at PARK HALL this is not so, you get DOUBLE what you pay for. ABSOLUTELY WELL DONE & AND A BIG BIG THANKYOU TO YOU ALL FOR SHOWING SUCH EXPERTISE, FROM A VERY VERY HAPPY DAD!!!!!!!!!!!! YOURS SINCERELY AND GRACEFULLY GARY COOPER

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear yonmon, What a wonderful review of your son and daughter in laws wedding. I am delighted that you had such a special day with us. I will share your kind words with all involved who will be thrilled to know they had such a positive impact. I hope we can welcome you back for special occasion in the future. Kind Regards David Martin General Manager

"AVOID, AVOID, AVOID"

1
04/07/2016

booked for 1 night to split the journey from down South, which seemed a good idea until we got to the Best Western Park Hall Hotel. The room was booked through a booking website and I had no prior knowledge of the hotel. Arrived at reception to be told our room was in the "express" aka the village. Got the key for room 7b - I wouldn't have let my worst enemy stay in there. A chalet style box that was filthy, musty smelling, stank of cigarette smoke - how they can call that a room and sell it as hotel accommodation baffles me. Asked to be moved and only room available was the very similar and not much better 66b. After discussion we decided not to stay and to drive on, better that than staying in that dump. Handed the keys back and said we were leaving and they did offer the only other room they said was available but we decided not even to look. Having seen 2 rooms they obviously thought were ok I really doubt the third would have been any better. Surprisingly though they offered a full refund which I took, and it says something that they offered it without me having to ask. I've not seen any photos on their website of rooms that look like these - odd that. I don't doubt that there are rooms which are nice but to advertise room like those shown on their site then to get something that's so dated is wrong. The sheets on the bed were so worn looking they looked as if they would fall apart, there the cups were filthy, paper and paint flaking and peeling off, furniture chipped - disgusting. Avoid this place at all costs

"Absolutely fantastic, Katie on reception brilliant, professional first class!"

5
04/07/2016

The hotel was brilliant, had already booked a function prior to staying, or we would have booked the function at the hotel. Katie on reception made our stay superb, and helped friends and family. Definately would go back again.... Thank you to Katie

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear abigailbaxter1, I am delighted to hear that you enjoyed your recent stay. I will share your kind words with Katie who will be happy to know she had such a positive impact on your stay. Please come and visit again soon. Kind Regards David Martin General Manager

"Tired hotel but not to bad"

3
01/07/2016

This hotel is in need of an update desperately as its looking very dated. However, both my wife and myself stayed here for one night and other than having to constantly remind the reception team and the breakfast team we ordered two breakfasts and not one a good nights sleep was had. The next junction up is a better version of a Best Western Hotel at Leyland and i would recommend that hotel over this one to be honest.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear MrPhilG, Thank you for taking the time to review your stay. I was of course disappointed to hear that you have encountered some problems. I will address these issues with the team. Kind Regards David Martin General Manager

"AVOID, AVOID, AVOID"

1
29/06/2016

booked for 1 night to split the journey from down South, which seemed a good idea until we got to the Park Hall Hotel. The room was booked through a booking website and I had no prior knowledge of the hotel. Arrived at reception to be told our room was in the "express" aka the village. Got the key for room 7b - I wouldn't have let my worst enemy stay in there. A chalet style box that was filthy, musty smelling, stank of cigarette smoke - how they can call that a room and sell it as hotel accommodation baffles me. Asked to be moved and only room available was the very similar and not much better 66b. After discussion we decided not to stay and to drive on, better that than staying in that dump. Handed the keys back and said we were leaving and they did offer the only other room they said was available but we decided not even to look. Having seen 2 rooms they obviously thought were ok I really doubt the third would have been any better. Surprisingly though they offered a full refund which I took, and it says something that they offered it without me having to ask. I've not seen any photos on their website of rooms that look like these - odd that. I don't doubt that there are rooms which are nice but to advertise room like those shown on their site then to get something that's so dated is wrong. The sheets on the bed were so worn looking they looked as if they would fall apart, there the cups were filthy, paper and paint flaking and peeling off, furniture chipped - disgusting. Avoid this place at all costs

"All good except aweful cold breakfast"

3
29/06/2016

Second stay in hotel - staff very good, rooms great, bar ok and evening meal very nice. However, on both stays the cooked breakfast came from the kitchen less than hot or cold an the holding equipment let it all go stone cold !

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Lionel B, Thank you for taking the time to share your feedback. I am pleased you have enjoyed the majority of your two stays. I will discuss your feedback on breakfast with the kitchen and restaurant team so we can make improvements in this area. I do hope we can welcome you back again in the near future. Kind Regards David Martin General Manager

"Such a shame"

1
28/06/2016

This place has a lot of potential, such a shame the staff and management team have let it down. Hotel- As you drive onto the premises, the beautiful scenery, pond and grand building give an air of sophistication. It looks gorgeous... From the outside. The inside decor is what you'd expect from a budget hotel, it was fine. We were not staying in the hotel building itself, we slept in the holiday style rooms round the back, but we were using the same facilities as it is joined. As you drive around, it's clear the pretty picturesque scenery at the front is a facade as the back route takes you past run down derelict buildings full of pot holed roads. Location- Situated next to an old derelict theme park, the views at sunset were amazing. Looking out on an abandoned roller coaster and carousel was pretty amazing. The gardens surrounding the chalets were beautifully looked after, flowers everywhere. This was probably the highlight of the whole experience. Rooms- Old, but quaint, if you like retro holiday style chalets. The chalets were clean, the beds were comfy, there was tea and coffee making facilities. Don't expect the ritz, it's a holiday home and was suitable for our needs. The bathroom was very, very dated but served a purpose. (I highly recommend using the showers in the leisure centre/spa area rather than the one in the room!) Spa- The studio was well maintained and had classes on offer. The changing area was suitable and clean. The two pools, jacuzzi and steam room were all maintained well. The building itself was a bit run down but overall, the facilities on offer were good. Event space- We had the use of the nightclub for our daytime event. I was shocked at the state of the place and assumed the staff would be in to clean it before guests were allowed to enter. The floor was in a disgusting state- the dance floor was sticky and dirty (we had children and families who were meant to sit on that) and the carpets obviously hadn't been hoovered or cleaned for months! The dirty glasses left around the whole area had been there so long, they had grown mould. Despite asking several times, no-one came to clean it up. Several members of staff walked through, with no attempt to clear away the glasses. They seemed to be used to this sight. Very disappointing. Staff- Unfortunately all the staff we encountered were very rude and unfriendly. As mentioned above, no-one came to help when we asked politely for someone to help clear the mess in the event room. We ordered food and drinks at the bar, we were not greeted with a hello or even a smile. The bar tables and bar area was dirty and sticky, despite it being empty. We had to ask for a cloth. We had the hotel breakfast in the restaurant. We came an hour before the end of breakfast, but there wasn't much left. The tables were not cleared away (despite it not being busy). We had to ask for a table to be cleared for us (the waitress was too busy folding napkins). There was no clean cutlery, again we had to ask. We asked for tea and coffee as there was none out. It was brought to us, no milk. We had to ask for milk. We had to ask for a teaspoon. We had to ask for sugar. Each time we were made to feel like we were being awkward. When we asked how to pay, the waitress rolled her eyes at us and called for a manager. We wish we had hadn't paid. £15.99 was a lot of money considering most of the breakfast was gone and the fact there was zero customer service. We were glad to leave.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear PetiteClochette, Thank you for your extensive review of your recent stay. Of course I was disappointed to hear about the issues you encountered. In particular that fact that you encountered problems with the team. Please allow me express my sincere apologies. I will be reviewing all of your comments with the team so we can make the necessary improvements. Please don't hesitate to contact me on 01257 455000 and we can discuss these matter further. Kind Regards David Martin General Manager

"Well worth the stay !"

4
27/06/2016

Fantastic price,the village rooms where very spacious and clean. Food was nice. Recommend a stay here !! Staff were brilliant. Only minor problem was we asked for a mini fridge just for medication but they didnt have any.but staff did what they could.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear tezeck, Great to hear you enjoyed your stay. I will share your feedback with all the team. I hope we can welcome you back again soon. Kind Regards David Martin General Manager

"£105.00 for two days over Bank Holiday - bargain retreat."

5
27/06/2016

We did not expect much, good way to be when you know you pay for what you get. In our case we had a shalley room, might i say was really nice and a good experience from the normal hotel room. Very spacious bathroom , nice and warm and spacious room for 4 inc two kids. Breakfast was an extra £10.00 per adult and kids eat free. we had breakfast every morning and was lovely Full English, also had continental as well. Staff were all great. In particular our friend who welcomed us well at reception KATIE. always makes a positive start to the stay with a positive. She even blagged me to bring her some candy floss back from blackpool. (didnt get a chance to say bye.. "bye -lass"). Cleopatras was closed Sunday and Bank Holiday, bit gutted wanted to treat the Mrs. Was not a problem at all though as their pool facilities were excellent, better than some 5 stars we have been in. Very Child friendly in the whole hotel. 5 stars for that. PictureEsq scenery and lake - super photo oppertunities on a nice day. ample car parking space at the back. Boys and i even played 30 mins passing football on the car park after breakfast checkout - just to digest our food. Overall if your children like mine are around 7 and 6 and love swimming and you want to treat them to something like blackpool or southport. This is a very good hotel inbetween.. Plenty of places to eat. we searced around and went to this stunning indian restuarant called "Rivaj" never quite made it to this italian that looked good and off course plenty of pubs. Apart form breakfast which was excellent buffet style full english available and very pleasant seating arrangements. If you go on the bet western website you can see that this hotel is situated on some very old skool grounds. very picturesque good for walkers.. If your a get up and go family and can get yourself about this is the place for you. so far the most best value break i have had to date.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear CHAMPAGNEPEOPLE, Thank you for your wonderful review of your recent stay. We are delighted you enjoyed all aspects of your stay. I will share your kind words with Katie and the rest of the team. Please come and visit again soon. Kind Regards David Martin General Manager

"Great potential, however staff really let it down"

2
25/06/2016

Gave this hotel a try as it looked very welcoming from what we saw online, a great welcome with great food served at dinner along with a really fitting room which felt very homely. However we booked for dinner.... we arrived to be told they hadnt been informed of our booking which wasnt a problem until the 'manager' sue was very unwelcoming and made us feel bad for wanting to dine in there. We sat at a table without glass and within a minute of sitting we were rushed into our order. I told the lady (sue) that we werent ready to order only for her to inform us that we needed to order or our food would be delayed due to a big party. Keep in mind we hadnt had our drinks order taken yet. There is a way of saying certain things and that definitely wasnt how you approach things. Staff continued to speak to each other and gossip right next to our table all night which felt very awkward. And to top it off a lady cleared a glass that we hadnt finished drinking, we said we hadnt finished with the drink so she gave the glass back... after she had put her finger in it. After our experience we felt we didnt want to go through it again and avoided going down for breakfast at all costs and left early to dine somewhere else. Overall a very nice hotel but cant help but feel the staff really do let it down.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Lewis B, Thank you for taking the time to review your experience and please accept my apologies that we have failed to meet your expectations in some areas. I will review your comments with the Restaurant Manager so that we can offer a better service moving forwards. Kind Regards David Martin General Manager

"Hi-de-hi/Butlins/ carry on camping "

2
23/06/2016

I booked this in a rush and really wished I'd read the reviews first. So the hotel is on the same land as an abandoned theme park which sets the scene straight away. Reception area and main building look great. That's as good as it got. I got my outdoor key and my indoor key. I knew there was a rabbit off somewhere when this happened. I was in 85B. It's basically a Butlins style shally setup. Fag ends all over the place outside, aircon units buzzing away outside. I get into my room and I'm instantly brought back home. Not my home now, my home in the late 80's when I wasn't even 10 years old (see the attached images). The whole thing hasn't been updated or had money spent on it in decades. And it shows. Wallpaper ripped/ missing, chipped, dented and damaged cupboards/ cabinets. The heater/ radiator had an imprint of a pair of pants etched onto it!! Having said that, it was clean-ish. Some crumbs on the desk and stains on the carpet. The room had good wifi and an LED tv. However, I had to tune this in before I could watch any channels. The bed base looks like it's been there since the 80's too. Very ropey and near collapse. Mattress had seen better days too. If there was two in this bed, we'd be sharing the middle because it just sunk as soon as you lay on the bed. There was a function on that night and I had to keep my windows closed but still, all I could here was 'THUD THUD' silence, 'THUD THUD THUD'. It was what I'd image sleeping above a nightclub is like. Overall, avoid at all costs, if I'm in this area again and this is the only hotel available, I'll kip in my car. As for best western, I thought they had a good reputation, I now know better. Put your hand in your pocket and either bring those 'village' rooms into this century or flatten the lot and start again

"Hen Party Stay Over"

4
20/06/2016

Booked through Angie on the events team - 10/10! Angie was more than accommodating with our booking. We had the Eccleston Suite for Afternoon Tea, the staff let us decorate the room the night before and literally bent over backwards for us. All the ladies commented on how lovely and fresh the afternoon tea was, it was served by the Duty Manager and a team of waiters who couldn't have been more helpful and attentive. Between afternoon tea and the party night we had booked we made full use of the leisure facilities, pool, hot tub, spa etc. For the evening we booked onto one of the hotels party nights and t his was perfect for a hen party! Everyone was up dancing and the food was good. We had the lodges which where practical for a hen party as we could cater for more people in the lodges. Slight issue with a few ants but nothing a spray of hairspray didn't sort out. Again staff sorted this once we had left the room for the party night and it was sorted by the time we got back. Breakfast the next day was great! Lots of choice, quality was good and the team of waiting on staff where very polite and helpful. I would happily go here again and recommend it for anyone else to use.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Karen Rob W, I delighted to hear you enjoyed your recent Hen Party with us. I will share your feedback with Angie, Karl and the rest of the team who will be pleased to know they helped make your occasion a special one. I hope we can welcome you back again soon. Kind Regards David Martin General Manager

"English in Yorkshire!"

4
20/06/2016

Great a hotel which provides employment for local people, this made the stay worth while. Good location for exploring Yorkshire, good room and lovely staff. Breakfast time was very busy, the staff did not have the training to provide the best service, but all staff were polite and were trying hard. We had a meal in the restaurant and the food was excellent value and the food was lovely and well presented.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Janet S, It's great to hear you enjoyed your recent stay. I will share your comments with the team. We will look to address the training issues with breakfast so we can improve our service. Please do come and visit us again soon. Kind Regards David Martin General Manager

"Ok, I suppose"

3
19/06/2016

The room was clean, the staff did try and there were some positives - nice lake, reasonable price, friendly staff...did I say that already?! If you need a stopover on route somewhere else and you can get a cheap room it's ok, I suppose. The room did remind me of Butlins chalets of yesteryear, it smelt a bit damp and the shower seemed to have two settings, cold or freezing, but there was a certain charm about it. So much so I feel uncomfortable being negative, the staff did try hard...did I say that already ?!! I'm trying to find positives, I really am! The bed was very comfortable ! I was irritated however on arrival trying to find the entrance - the sign for the paintball centre on the driveway in seems to have priority over any hotel signs. I'd driven a long way but even so the signage was poor. Likewise the carparking wasn't idiot proof either so I just abandoned it and hoped for the best, all worked out ok as ample free parking. Breakfast was included but like dinner the night before, tasteless and on balance a waste of calories, best avoided. Bottle of house wine £18 so not too bad for a hotel. Not sure about food prices as we were there for a 'disco through the ages'. Unfortunately someone forgot to tell the dj it was a theme night...not a lot of disco music and I suspect if you went on 80s night/ any other theme night his play list would be the same. My favourite moment was when I asked if the coffee was filter or instant. I asked two members of staff and got the same response "I'm not sure, it comes out of a machine. You have to press a button". Did I say the staff were nice?!! All in all, ok, I suppose.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Lynsey13, Thank you for reviewing your stay. I am pleased that the staff left a good impression. Please accept my apologies that we failed to meet your expectations in other areas. I will review this with team so we can make improvements. Kind Regards David Martin General Manager

"Disjointed accomodation"

3
14/06/2016

This hotel has chalet type rooms separate to the main body of the hotel. Quite a walk from the reception area but close to the leisure facilities. The rooms are lined up 'chalet style' with parking on a piece of wasteland at the back. The layout was very much in the style of the old Butlins, however my room was nice. A very large bed, tv, tea and coffee facilities and a large bathroom. There were a couple of wedding parties in the hotel so it was extremely noisy until the early hours. Breakfast was £10 extra and was plentiful and hot. Overall bar prices in the hotel were slightly cheaper than i woild have expected to pay. Check in staff were helpful and polite.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Tintagelwizard, Thank you for reviewing your recent stay. Please accept my apologies that it was effected by noise. We offer both accommodation outside in the village and within the hotel itself so maybe this is something to consider should you visit again. I am pleased that on the whole it seems we met your expectations. Kind Regards David Martin General Manager

"Good deal"

4
13/06/2016

We stayed here for one night with a Living Social Deal (one night stay was around £50 for a double room with a free bottle of prosecco if you dined in the restaurant and breakfast the next day was included). Despite being a mix up with the booking (I phoned up to book a date/redeem the voucher and when we turned up they had no booking for us) the staff sorted it out for us with minimal fuss. The room was nice and a really decent size and we checked out the free leisure facilities which were good- pool, jacuzzi, sauna and steam room and the hotel has really picturesque surroundings. The restaurant was nice- lovely food and big bottle of prosecco although we were both disappointed with the desserts which tasted very bland and microwaved- I'd just recommend going for a starter and main instead! The breakfast was also nice- as much as you wanted to eat with a good variety of cooked breakfast, cereal, fruit, pastries etc etc.The only bad thing was that the hotel was absolutely freezing- inside the rooms it was fine as you could turn the heater on but the corridors, bar, reception and restaurant were unbelievably cold! Apart from that, no other complaints!

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Becca B, Thank you for sharing your feedback. Please accept my apologies for the mix up with your booking. I was pleased to learn this was rectified quickly and you enjoyed your stay with us. I will share your feedback with the team. I hope we can welcome you back again soon. Kind Regards David Martin General Manager

"What a Deal"

4
11/06/2016

We had a 4 night stay at the Park Hall Hotel courtesy of Secret Escape. we got dinner bed and breakfast included, full use of the leisure/spa facilities. This Hotel was perfectly located for walks and various free local attraction. Heskin Hall, Liverpool Castle Replica, Astley Hall and Southport, After a long day walking in the beautiful sunshine we relaxed with a swim, Jacuzzi and steam room before going to the restaurant for a well cooked two course meal with a free bottle of prosecco. The rooms were spacious and well equipped, if a little too warm, the hotel had free wifi and the staff couldn't do enough for us. we were made to feel very welcome.

"Nice leisure facilities "

4
03/06/2016

We had a nice room, everything we could have wanted. Clean. Nice to have picnic table outside. Swimming pool was warm and lovely. Staff were friendly. Sat navigation didn't quite take us to hotel so we had to ring hotel direct to get there. Peaceful setting. Nice

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Lisa M, Great to hear that you enjoyed all aspects of your recent stay with us. Please do come and visit again soon. Kind Regards David Martin General Manager

"Nice Hotel, Poor Customer Service and beware of the entertainment"

2
03/06/2016

We eventually found the hotel as the direction on the confirmation form were out of date. Our room was spacious and clean. We enjoyed tea in the bar area and went to see friends When we got back at around 11.30pm we returned to our room only to find all we could hear was the constant sound of a nightclub. We approached reception who told us we were on the wrong side of the hotel but as it was full we would have to endure the noise till 1.30am. Which was exactly what we had to do. We were so annoyed that it took another 30 minutes to get off to sleep. We complained at checkout and received an apology and some days later after an exchange of emails we received a partial refund, but it still left a nasty taste. The customer service needs improving so that the needs of the customer are put before profit. We will certainly look very carefully before booking with this chain again.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear BramleyLoiner21, Thank you for your review of your recent stay. Once again please accept my apologies that you encountered issues with noise. We do try and allocate leisure booking away from the noise and this is something I have addressed with reservations team. I can assure you that customer is and will remain our number one priority. Kind Regards David Martin General Manager

"Checked in, went to room, checked out!"

1
01/06/2016

After looking at pictures via the internet we were most horrified at the actual reality of the hotel when we arrived. We were directed round the back of the hotel over derelict car parks to what they called the village complex. It was like the place that time forgot. The chalet was scruffy tired and I'm not even sure any amount of money could update them. They could really do with knocking down. We asked to see a room within the main hotel that wasn't much better, it was old smelly and drab. We promptly checked straight out and booked into another hotel. I warn anyone looking at this hotel not to be fooled by the photographs as they couldn't be further from truth and very unfair for unsuspecting families booking over the internet.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear david j, I am sorry that the bedrooms on offer failed to meet your expectations. We are continually looking to improve the bedrooms we have both in the village and hotel. Please contact me on 01257 455000 should you wish to discuss this matter in more detail. Kind Regards David Martin General Manager

"A night away!"

3
31/05/2016

It's a shame about the derelict theme park, however, this didn't hamper our stay in any way. The main hotel and reception are lovely as you would expect. The village complex where we stayed was a little tired and there was some repair work being carried out on the walkway just by the leisure complex. Our room was 15b and was perfect. Lovely big bathroom and bedroom and separate living area with a double sofabed made up for the children. The leisure complex was very good as it had 2 pools, a lagoon style which was like walking into a warm bath and another 'swimmer's' pool behind it. Two spa baths, 1 for families and a sauna and steam room to enjoy too. The highlight for us though was the food. We had our evening meal in the Brooke's restaurant and it was fantastic! 5star all the way, so massive compliments to the chef!! The staff were all very friendly and helpful too. I would definitely recommend this hotel for a cheap and cheerful escape away.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear jen112016, I am pleased you enjoyed you recent stay with us. We have had some important maintenance work being carried out and have tried to minimise the impact on our guest's as much as possible. I will share your kind words with the chef and his team who will be thrilled to know you rated the food so highly. We look forward to welcoming you back in the future. Kind Regards David Martin General Manager

"Awful!!"

1
31/05/2016

Me and my partner booked to stay on the 28/05/16 on arrival the exterior of the hotel didn't look that nice but the pictures of the rooms showed on booking.com were extremely modern. Only when we arrived at what I'd call a bed sit the wall paper was peeling off the wall there were holes on the walls where somebody has obviously taken a rail out, the bed was sunken in in the middle, stains all over the pine furniture, to make it worse somebody had obviously used the toilet before our arrival to which they left skid marks, we then complained to reception who offered us a newly refurbished room, which seemed as though it hadn't been cleaned and the previous guests emptied the remains of their rubbish bin outside the door, we demanded a refund and went to stay at another hotel, my advice to future guests is to pick another hotel.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear shanisethompson, Thank you for taking the time to review your experience and please accept my sincere apologies that the room's offer failed to meet your expectations. If you would like to discuss this any further please don't hesitate to contact me on 01257 455000. Kind Regards David Martin General Manager

"Wasted opportunity…"

3
31/05/2016

The concept here is very good and given the rates I would stay again but really there are a lot of issues that are created by poor or a lack of management. I'll try to summarize my thoughts. The reception and bar area look very impressive but the bar prices are high for the area and there is no table service – it operates like a pub. At times the staff walked around the bar several times trying to find a home for plates of food and at other times people were heard complaining about slow service. The bar was not staffed all the time and it was possible to wait at the bar for several minutes to be served without seeing anyone who could help take an order. The restaurant is nice and the food good but the evening a la carte prices are a bit high. The “table d' hote” menu is good value. The Pool/spa looks nice but upon closer inspection there is a lack of maintenance, the “lagoon pool” looks tired and the waterfall is not working. The lagoon pool is , if anything, too hot – it must cost a fortune to heat. At busy times there appears to be a policy of making hotel guests wait to enter due to “health and safely” but oddly the same concerns do not apply to members who are free to enter. Nobody at the hotel was able to address this anomaly… The bar in the spa is no longer in operation. The hotel is made up of a number of buildings and it is not possible to walk between them without going outside. This is not really an issue on a warming spring day but on a cold wet night it would be miserable. We stayed in a “village room” which appears to be converted from a bungalow type home. There were 2 rooms in the unit accessed by an exterior type front door. Directly outside was a very noisy refrigeration compressor. To be fair once the exterior door and the room door were closed the noise was not intrusive but we could hear the beat from the music in the nearby function suite and the banging of the doors where our near neighbours came and went. The rooms were nonsmoking but the hallway it is not and this hall used as a smoking area by the people in the next room. There was good free Wi-Fi in the main building but we could not use it in our room. The room itself had been recently refurbished but the work especially in the bathroom was of a “DIY” standard and should be so much better. The room got very warm and there is no AC. The bed was comfortable. There does not appear to be a bellman on duty and when checking in its easy to unload the bags from the car at reception. My wife asked for help but as there was nobody readily available she asked if there was a trolley we could use instead. She was offered one by the door but it fell in bits as she tried to move it. Once inside with our bags we checked it but then the receptionist suggested we re-load the car and drive right around the back of the building to get to the room. … While there we got talking to other guests who had suffered restaurant reservations cancelled at short notice and others complaining about tatty rooms. I am not an hotelier so I cannot suggest how the management might improve what they do here but I recommend somebody takes control before more people are disappointed.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Kevin L, Thank you for taking the time to review your recent stay. Please accept my apologies that we have failed to meet the required standard in a number of areas. The bar does operate a more casual dining experience while Brookes restaurant is open for a full service offering. I will be following up with the bar team on the problems you encountered to see how they can offer a better service. I will discuss the issues with the Leisure Club Manager with regards to access for all our guests. The WIFI should be accessible in the bedrooms and we always have a duty manager on site to rectify any issues like this should we be informed. We do not have a bellman but there should always be somebody available to help with luggage when required. We would not cancel a table reservation made by guest in our restaurant at any point so I am unsure what has happened in the case. Once again thank you for the feedback as it will help us make improvement's. Kind Regards David Martin General Manager

"Lovely staff shame about the hotel"

1
30/05/2016

In the grounds of a defunct amusement park this hotel struggles. The main building was adequate but the majority of the accommodation was in a euphimistically named village. Depressing ranks of badly stuccoed huts in the style of a fifties holiday camp. Dreadful beds, stank of smoke etc. We did get moved to a slightly better room as did our friends, we were in the area for 2 nights for a wedding locally. Thankfully not staying any longer. Breakfast was ok , evening meal a disaster. The staff were as helpful as possible and very friendly , sadly they could do nothing about the buildings which quite frankly need bulldozing . Oh and the free wifi in every room only worked in reception.This was obviously once a good place to visit.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Sue12317, Thank you for taking the time to review your stay. It's disappointing to hear that your stay did not meet with your expectations. Please allow me offer my sincere apologies. I will look into the issues you encountered to see what improvements we can make. Please don't hesitate to contact me on 01257 455000 should you wish to discuss the issues any further. Kind Regards David Martin General Manager

"Brothers wedding "

5
28/05/2016

Attended my brothers wedding 26/5/16. Lovely place. Food was absolutley outstanding. The staff all very helpful and polite. Everything went fantastic except for the weather. Great day the medieval banquet hall is a fabulous setting for a wedding. Highly reccomended

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear powell-sumner4, Thank you for taking the time to review your brother's wedding. It's great to hear you had such a good day. I will share your kind words with all involved. I hope we can welcome you back again soon. Kind Regards David Martin General Manager

"Impressive reception, shame about the chalet!"

2
28/05/2016

On arrival I was impressed by the by the reception area and staff but was soon to be disappointed by the drive to park behind our room which I hadn't realised was a chalet. The drive to the car park was full of large holes, the car park also had holes in it and I felt like I had stepped through a time portal back to the sixties to Pontins Holiday Camp! The chalet/village accommodation was part shared with another family who were probably very nice but didn't come in until after midnight and banged doors, (not their fault as the doors were designed that way), the children ran around in their room and we could hear every sound. The bed was very comfortable and the guest tray was well stocked with biscuits and packets of coffee etc: The room was clean and the bed was huge. The shower was useless and I gave up on it eventually. It was a reasonable price but I was disappointed and had expected a better room. Didn't use any of the other facilities so can't comment. Probably good for families with children but I wouldn't stay there again I'm sorry to say.

"Our perfect wedding!!"

5
27/05/2016

Well a week ago today me and my husband had our wedding at park hall. It was a fantastic day and the staff couldn't do enough for us. Huge special thanks to sue for helping all the way up to our big day then to Jamie for making our day run so smoothly and making sure we were ok and happy throughout the day. Also to Katie on reception who was so warming and genuine, she was a good laugh and kept me the bride calm. Our day was everything we had dreamed off. Perfect weather for photos by the lake and the food well is fantastic as always at Park hall as we visit often. Our bridal suite was decorated with rose petals and we had champagne. The only thing I would change is that the day went to quick. But again a huge thanks to all the staff at Park hall. We will hopefully see you again for another function. ??

"Would recommend "

4
26/05/2016

We stayed here as a family of three for three nights, we found the hotel to be welcoming and the staff helpful, we enjoyed the leisure facilities. Got to be careful not to go to the pool when swimming lessons are on (mon,wed, Fri) but reception told us in advance thankfully. Nice area, Shame about the closed Park as you drive to the hotel but it didn't effect our stay.

"Wedding reception would definitely recommend "

5
25/05/2016

Had my wedding at park hall on sat 21st may and it was amazing. Angela was great at helping organise our big day and they could not have been more helpful or accommodating. The room looked perfect when we walked in. The staff were great all very friendly can't thank you all enough for making our day so special. The honeymoon suite was amazing also thank you so much

"Unexpected hospitality"

4
20/05/2016

At first glance this hotel can seem a bit confusing, set in a great location overlooking a lake, but the adjacent theme park (closed down) drags the area down. Hotel rooms are a mixture of fairly standard within main building and chalet type in the adjacent village. The slightly run down feel is off set by the lobby area which is very pleasant and the staff are incredibly helpful and friendly. The restaurant food however stands out as the reason to keep coming back. Well for me anyway

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Mark P, Thank you for taking the time to review Park Hall Hotel. I am pleased the food in the restaurant keep's you coming back. I will let the kitchen team know who will be delighted to know they have had such a positive impact. See you again soon. Kind Regards David Martin General Manager

"Mum and Stepdad's Wedding"

5
18/05/2016

> Our family room was lovely - we have 3 children so we had a room with a double for me & my partner, a single for our two older children to top/tail in then a travel cot for our youngest so they definately accommodated us to their highest standard. > The staff are lovely, cant knock them for anything, always asking if we was ok, etc. > Food is delicious if you decide to have breakfast.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Sara C, I am delighted to hear you and the family enjoyed your recent stay and the wedding you attended. I will share your kind words with the team. Please come and visit again soon. Kind Regards David Martin General Manager

"Great Hotel"

4
17/05/2016

I have stopped here a few times now. It is pretty close to both motorways i use. Staff are very helpful and friendly. I have been stopping in the village of late, which i prefer, as it is closer to the included in the price, extensive leisure centre with pool gym etc. Evening food is good, and so is the breakfast.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Wayne M, Thank you for taking the time to share your experiences from your stay's at Park Hall Hotel. It's good to hear that we are meeting your expectations and I will share your kind feedback with the team. See you again soon. Kind Regards David Martin General Manager

"Stop over"

2
15/05/2016

Sadly I will be very critical on this one. First the positives. This place was fairly priced on tariff and the room was clean l, well stocked with coffee and tea. Check in and check out were smooth. Now the negatives. The place is close to M6 but to get there is not straight forward. The doors in the room made a lot of noise. The bathroom door did not lock. The bathroom had a bit of the odour. Basically the suite we stayed in was an old staff quarter and likewise all the suites are of the same layout. Breakfast was over priced. If I would stop over again it would be only if I need one in that area. I feel it was fairly priced but the quality certainly needs improved.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear placesisee2015, Thank you for taking the time to share your experience. I was disappointed to hear we failed to meet your expectations in a number of areas. Please allow me express my apologies. I would like to assure you we will be reviewing your feedback as a team to make improvements moving forwards. Kind Regards David Martin General Manager

"Amazing "

4
11/05/2016

My partner and I have just returned from a 4 night stay at this hotel and must say we really enjoyed our stay. The only complaint we would have is the room never had air conditioning which I know usually would not matter but it was really warm at night. Hotel overall though we would definitely recommend nice clean hotel friendly staff lovely pool area. Food wise all we had at the hotel was our breakfast as there is a lot of pubs etc in the area which the ones we tried were really nice.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Kristopher T, I am pleased to hear you enjoyed your recent stay with us. I appreciate that the bedrooms have been a little warmer than normal due to the nice weather. We do have fans available at reception should you stay with us again. I hope we can welcome you back again in the future. Kind Regards David Martin General Manager

"RAF MRA annual reunion"

5
08/05/2016

The rooms are very clean and pleasant, the staff is exceptional and friendly, they real help to make the experience great with being so friendly and helpful. The food was brilliant and very well presented.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Terry T, I am delighted to hear that you enjoyed your reunion dinner with us here at Park Hall Hotel. I will share your kind words with the team. We look forward to hosting your event again next year. Kind Regards David Martin General Manager

"Wedding Venu in Medieval Suite"

2
07/05/2016

We attended a wedding reception in the above suite as evening guests and although very happy for the newly wedded couple, I feel that I have to make a couple of comments about the place itself. The function was held as stated in the Medieval suite, which is basically a small hall decorated to look like it is very old. There was ample room for the 100 or so guests to be seated comfortably without being on top of each other although I would not advise any more that about 120 people in this hall. The bar is at on end, down a flight of stone steps that appear to me to be almost dangerous once the party was in full swing and the alcohol had begun to take effect. I would not advise anybody who has walking issues to use these facilities. The DJ was placed at the opposite end to the sunken bar and the dance floor was of a good size with the sound of the music reaching all corners of the hall, quite good acoustics really. Prices:- I have no idea how much this hall costs to hire, but can only assume that it must be quite cheap because of the staggering beer and wine prices. A small (not very nice) glass of wine and a pint of diet coke (mainly ice) came to £9.80! This was served by a well dressed barman who seemed totally indifferent as to whether he would serve us at all. We joined some friends at a table and soon it was our round again, I bought a bottle of down market white wine for £18 and had to insist that the bar man served the bottle in an ice bucket, he was most put out when he had to go and find one and was upset again when I asked for 4 glasses. I feel that this venue is more suited for the corporate market as prices are very high and service seems to be wanting. I also think that this whole "resort" is very tired and may not be here for many years to come, the theme park, Camelot that is on the same grounds has already closed for business. Over all I would choose this venue only after looking very hard at other local places and then probably only as a last resort. Sorry Park Hall, but there it is.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Gary Beale, Thank you for taking the time to review the recent wedding you attended. Please accept my apologies that we failed to meet your expectations in a number of areas. The Medieval Banquet Hall is very popular for wedding's but I appreciate it is not to everybody's taste. The flight of stairs down to the bar area does have a hand rail in the middle and also one either side. The Medieval Banquet Hall does have disabled ramp access for anybody who requires this. The hotels bar prices are set in line with industry standard. I will follow up with the bar team about the lack of serviced offered as this is certainly not acceptable. Camelot did shut in 2012 and we have built up a mixed base of business which includes the corporate market. I can assure you we will not be closing down. Once again thank you for taking the time to share your experience and please feel free to call me directly at the hotel on 01257 455000 should you wish to discuss things any further. Kind Regards David Martin General Manager

"Lovely family break"

5
02/05/2016

Fantastic relaxing break for me and the family, stayed in the village and the room was modern, spacious and very clean, the kids really enjoyed the leisure facilities, the restaurant was a little expensive so we ordered room service which was a lot more reasonable, breakfast was lovely too and the staff were extremely friendly and helpful, great value for money will be staying again.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Gaz H, Great to hear that you and the family enjoyed your recent stay with us. We look forward to welcoming you back in the near future. Kind Regards David Martin General Manager

"Good value in a unique location (at the moment)"

4
26/04/2016

I stayed here for a period of one night while on business in the area. The hotel used to be the "holiday village" for the now abandoned theme park that is next door. The theme park is still there will old roller coasters reaching into the sky and lots of condemned buildings. Driving in past the old remains of the entrance and its all looking a bit sorry with lots of vandalism, its sad to see a place that many people enjoyed looking as it does.....However it looks like this will turn into homes at some point. The hotel itself is easy to find and located close to Chorley and the main routes. On arrival you drive along past a nice lake and then there is a grand entrance area with a big bar and restaurant. The site is huge with accommodation in the main building which is slightly more expensive or outside the main building in chalets. I opted for main building when booking. The room was pretty big, nice big bed, decent enough bathroom but it was started to look a little tired the place is still themed and did have that "holiday camp" feel to it in parts. Also there was a bit of noise during the night but didn't keep me awake too much. Breakfast wasn't too bad, Wi-Fi was good and staff seemed friendly enough. I would stay again if in the area and it was pleasant enough.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Tony S, I am pleased that on the whole you enjoyed your stay with us and that you would stay again in future. Kind Regards David Martin General Manager

"Maintenance needs to improve"

3
26/04/2016

We asked to be moved from the first room as a large shower head fell off the wall as I was having a shower. The second room had no water pressure at all and the duty manager responded to our complaint by telling us that! HOWEVER the General Manager was brilliant and took our complaint the next morning, very seriously. He immediately called Maintenance, he offered a reduction on the cost of the room and organised breakfast for us, even though it was passed breakfast time. He restored my faith in slightly tired hotels and I'll go back again sometime. Well done The GM

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear ChezandPete, Thank you for taking the time to review your stay. Once again please accept my apologies for the issues you encountered during your stay. I am pleased we managed to address your concerns and that you will visit us again sometime, see you soon. Kind Regards David Martin General Manager

"Friendliest staff"

5
25/04/2016

Just had a two night stay in a villlage room. Well equipped chalet type accomodation. Fabulous breakfast and an extensive choice of dinners and bar snacks available. Spa area clean and wheelchair friendly. The thing we enjoyed most about our stay was the hospitality we were shown. The staff were the friendliest i have come across, and went the extra mile catering for all our needs. A massive thank you to Katie on reception, we will be booking again for sure

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Debbie M, Thank you for your lovely review. It is great to hear you enjoyed all aspects of your stay and that the staff helped make your stay such an enjoyable one. I will share your kind words with Katie and the rest of the team. We look forward to your next visit. Kind Regards David Martin General Manager

"best?"

4
20/04/2016

I asked for a quiet room which I was kindly given. The room was lovely. Very spacious. Bed was very comfortable. The shower was lovely. The food was very overpriced and not even that good. 6 chips and a small fish for £15.00 to give you an idea. We found a Tesco café about a 10 minutes drive away so decided to eat there instead. Much better. There is also a toby carvery about 5 minutes away. The breakfast on the first day was served to us. So we had to tell the waitress what we wanted. The second day was self service which was much better. However the third day was back to being served. I was asked what I would like I said 4 hash browns....to which I received a look and the comment of...FOUR hash browns? oh my....I said give me a second to finish...and beans please, As a vegetarian there wasn't much else hot food wise. The woman then looked quite sheepish. I didn't use the gym or the pool. This stay was booked through work. The reception staff were very friendly.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Rebecca A, I am pleased that on the whole you enjoyed your stay. I will discuss your food with the Head Chef so we can make improvements. We do offer a vegetarian sausage so if you visit again then just let the team know so we can offer you a little more variety at breakfast. Kind Regards David Martin General Manager

"Park hall express awful."

2
16/04/2016

We stayed in a budget room in the park hall express part of this hotel,the main hotel was beautiful the express part not so good .I booked a budget room so didn't expect anything spectacular but just because it's budget it should still be clean.The room wasn't clean there was stains all over the carpet,the bed sheets were stained ,the kettle was disgusting with mucky marks all over it,and in the bathroom there was dried blood on the wall as for the bath it was that dirty we didn't have a bath or shower it was disgusting and disappointing,definatly wouldn't recommend or stay in the express part again.Was woken at 12 by very very drunken noisy individuals in room next to us who was singing and shouting till 3am there was 4-5 sleeping in that room ,couldn't call anyone as Theresa's no numbers to ring very disappointing.

"Great value, dog friendly rooms!"

4
15/04/2016

We stayed here as part of a long, tedious, Easter drive to Aberdeen. This hotel used to cater for the 'Camelot ' theme park (now closed). It has a large number of chalets, which have large family rooms. Dog bowls and snacks were provided. The cost was £69 for fsmily plus £10 for the dog . Great value.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Tony S, I am pleased you enjoyed your stop over and found your stay to be great value. I hope we can welcome you back in the future. Kind Regards David Martin General Manager

"Value for money"

4
11/04/2016

My partner arranged a visit over the easter weekend, the hotel is situated near the motorway with easy access to the area. On the drive into the hotel the immediate area has a lovely view, of the loch and hotel itself.on arrival Inside the main reception area there was a warm greeting from the staff in attendance who where polite and knowledgeable in what they where doing given that the hotel seemed busy We where on the second floor , the room was lovely with adequate tea & coffee, water and toiletries ect.the bed very comfy Dinner in the hotel was very nice as was the buffet breakfast with plenty of space around the bar to accommodate all guests.nothing was too much trouble for the staff. We used the leisure facilities again staff were very good explaining everything we needed to know Our overall experience here was great

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear caroline0141, Great to hear you enjoyed your recent stay and that we met all your requirements. I do hope we can welcome you back in the near future. Kind Regards David Martin General Manager

"Fabulous hotel and staff"

5
11/04/2016

Just returned from a two night stay at this hotel with my sister who suffered a massive stroke last November and as been left wheelchair bound.I booked three rooms for us and four friends to have a girlie weekend away and am so glad I chose this hotel.I am 53 and have travelled around England and many other countries abroad but can honestly say this hotel topped the lot. The staff were the friendliest ever maintenance chalet maids restaurant and reception especially. Food was to a high standard breakfast and evening meals all fresh and beautifully prepared.Excellent value for money.Will 100% be returning.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear tracy g, What a wonderful review. I am delighted you, your sister and your friends enjoyed your time with us. I will share your feedback with the team who will be thrilled to hear they left such an impact. We look forward to your next visit. Kind Regards David Martin General Manager

"Never again!"

2
10/04/2016

We booked at this hotel via another booking website, the pictures of the grounds, hotel and rooms looked perfect for what we needed ,very nice and this hotel has a pool for the kids. My wife booked a room on the assumption that we would be getting a room like the one in the photographs they advertised. We requested 1 double bed, 2 singles and a travel cot and a room on the lower floor to make it easier with the pram. The 'main' hotel is VERY plush and smart giving a good impression of the company, the reception staff were very helpful and gave us a map to where our room was. Our room was in the leisure part of the hotel. To get there we had to drive around the grounds, past what could be best described as an industrial part to the car park. If you need to drive to Car Park 6 I strongly recommend a 4x4 as the service road is potholed to H***. The 'room' was a chalet room (not expected) and not kitted out as we requested, what we got was 1 double, 1 single, the travel cot and a sofa bed. We called the reception and got a Z bed but that's still not a single. The extra duvet got for us had a tear in the cover. The room has been redecorated but the job seemed a rushed job, the curtains weren't properly fitted so when you pulled them closed the far end moved, the blind on the door was on a slant. There was an iron burn in the carpet, no lock to the bathroom door, the coffee cup weren't wash properly either. We did call the day before to ask if a fridge was in the room to store the babies milk, needless to say no fridge. When one was bought to the room, it was one of those small ones for canned drinks. It was VERY noisy - useless when you have a 4 month baby to get to sleep. Now the bad is over time for the good things, The swimming pool looked tired but was clean and pleasant to use and I would have used it again. The restaurant served a very good breakfast, there was a good choice and it was always warm. We also had a lunch there, this was abit pricey but I can really recommend the steak sandwich with blue cheese sauce. The staff were always helpful, especially the duty manager on Friday, who was a star. He alone delivered the fridge and z-bed. Free wifi and the bathroom was very modern looking, however the blue lights are a no no in my honest opinion. Will we be using this hotel again? NOT A CHANCE. This place would be ok if you need to put you head down for a night and I'm sure a travel lodge or another one of those types of hotels would be better.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear mateyflip, Thank you for taking the time to share your experience from your recent stay. I was disappointed to hear that we failed to meet your expectations in a number of areas. Please allow me to express my apologies. We will look to make improvements from the feedback you have given. I am pleased the staff left a good impression and you enjoyed the food on offer. Kind Regards David Martin General Manager

"Definitely recommend"

5
10/04/2016

Lovely hotel reception and very helpful staff. Stayed in family bungalow with our pet dog. Very spacious with dog bowls provided with treats. My son went swimming which he really enjoyed. Had food in bar which was really good. This hotel should be a 4 star.

"This Hotel could be so good"

3
03/04/2016

This hotel was built in a different era for a different market. This is no longer a captive audience in a captive market and Lavender Hotels seem to be making some of the changes necessary,but there is still a long way to go! The reception and reception area create a good 1st perception but unfortunately after that it is down hill. The bedrooms are adequate but basic. The restaurant needs a good shake up ,with attention being paid to the package they are providing. The T D H does not match up to the quality expected for the price charged and the breakfast service does not seem to be related to the guests staying in the hotel in the availability of food present.Ongoing staff training would not go amiss.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Gavin P, Thank you for taking the time to review your stay. We are continually looking to improve and I will use your feedback constructively to do this. I hope you can visit again and see some improvements in the areas you have mentioned. Kind Regards David Martin General Manager

"Compaint"

5
03/04/2016

My complaint is that we had to leave!!! The staff were fantastic, welcoming and the only thing that they would not do wass read a bedtime story. Love this hotel, the food was out of this world, even an extra terrestrial from gallifrey would set the TrARDIS settings to return over and over again

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Tony N, I am delighted you enjoyed your recent stay so much and I will be sure to let the team know. I hope we can welcome you back in the future. Kind Regards David Martin General Manager

"Good for what you pay"

4
02/04/2016

Stayed in main building. Was fine. Room clean. Well equipped. Staff were generally pleasant, particularly on reception. The breakfast staff less so. Pool was ok. Plenty of parking. Good value overall. Wedding we attended was ace and the medieval hall was lovely.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear loudtopkat, I am pleased you enjoyed your stay and found you got good value for money. I hope we can welcome you back again soon. Kind Regards David Martin General Manager

"Rooms quite dusty"

3
31/03/2016

I went with a group of friends for the Medieval Night and stayed over in one of the bungalows. Rooms were large enough but very dusty - pictures, lamp shades etc. The meal for the Medieval Night was excellent along with the entertainment, maybe a tad too expensive.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear paulalouise, I am glad you enjoyed the Medieval night and the entertainment. I will discuss your feedback with regards to the dust with the housekeeping team so they can look to make improvements in this area. Kind Regards David Martin General Manager

"Brake away from work"

5
30/03/2016

Stayed he for two nights 27-28 March must say had fab time we were in the village which are little bungalows we had family sized room as it was offered for same prise two nights with breakfast was £117 WHICH WAS A BARGAIN pre book your breakfast or you will pay £15 each breakfast was absolutely lovely a choice of everything and you could eat as much s you wanted freshly cooked English not help yourself we stayed in first night and used the restaurant it was great value £22.95 each 3 course meal good selection on offer was all very nice...... Only thing I would bring to management attention is cutlery ?? and cups need to be polished up when they come out of dish washer as they looked grubby but as this was the only miner fault I still think worth 5star from us thank you for are stayand.will be back soon also what an amazing place for a. Wedding. .

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Sue D, Great to hear you enjoyed your stay and dinning in the restaurant with us at both breakfast and dinner. I will be sure to high light the cutlery and cups with the team. We look forward to seeing you back here soon. Kind Regards David Martin General Manager

"Bar / Restaurant / Conference"

5
28/03/2016

The ANME hosted it's 6th meeting here earlier in the month. Fantastic service as always, there were several other events on that day, at least one of which was quite large, and you'd never have been able to guess, the service was just as good as always. I also go the evening before to meet the companies staying over, dining with them in the restaurant, the food is always exceptional and the staff really chatty... I'll always recommend Park Hall Hotel if you're looking for a venue in the area...

"Average"

3
27/03/2016

Stayed here for 3 nights over the Easter weekend. It looks like it used to be attached to the old Camelot Theme Park which is no longer open. Check-in was quick, however we weren't in the hotel itself but in the village. The village is a drive around the hotel and is made up of a group of little white buildings. Two apartments per building. Once in the rooms were clean and spacious and newly refurbished. Bathroom well equipped however the shower was dire. We did report this, if you wanted power there was no hot water, but nothing happened while we were there. My husband chose to shower in the nearby shower rooms for he pool. The bedroom has all you need, iron, ironing board, tea making, tv, alarm clock, and a very big comfortable bed. There was some lavender pillow spray at the side of the bed but in arrival the bottle was empty and never got replaced. Our son slept well on the sofa bed in the living room area. There are heaters in both rooms. The hotel is very big and has functions, we turned up on a day that a wedding was going on. It was a sunny day so we chose to sit in the courtyard for a drink. Got a drink from the little bar, however when we wanted another the bar man seemed to have disappeared. After waiting ages and asking elsewhere we were told that the bar is into there to serve the wedding party. However no one get the need to tell us that. The drinks are very expensive too, £19 for cheapest bottle of wine. In the main bar the staff aren't very well trained and don't know the prices etc, one member of our party paid £1.00 for a packet of crisps as the staff didn't know the price. Later we found out they were 75p! I personally didn't use the swimming pool but the rest of the group did. All was fine.

"Wedding guests - average stay"

3
24/03/2016

First of all this place is a nightmare to get to have to get through the services to reach Hotel only way we could get to it . When we arrived we was surprised at how big it was the road around it needs doing was a few pot holes in the road leading up to hotel . Arrived with my husband and two kids . The reception staff were lovely the blonde lady was really cheery and helpful and gave us useful info on the hotel and surrounding area . Was busy when we got there as we were part of a wedding party . Got to the room was a decent sized room , clean , drinking facilities and iron there good sized beds . Had food from the bar . Had to wait a while for a drink was no staff on so had to ask the lady on reception which was soon rectified . Drinks fairly priced . The wedding room was absolutely lovely everybody had a great time at the venue . Had breakfast in the morning was sad to say the breakfast staff had slight attitude towards us they looked fairly busy and kind of rushed . Food was ok ! Had a swim in the pool before we left which were good . Clean and fairly sized this was included in price of room . If you're looking for a cheap room you won't be disappointed . Would not eat there again would probably not visit again either . Big hotel great wedding was average !

"Use to be nice place"

1
23/03/2016

Where to start we went for a wedding omg the rooms discusting dirty smelly of damp had to change twice felt like someone had died in the room we were given a pull out bed from the wardrobe sheets not changed the swimming pool if you can call it that need a new one bits of paint coming of why yuyou swim drinks in the bar very expensive when we came back from the wedding we wanted some food got told it would be cooked by bar staff that had just picked his nose and not washed hands this place isn't what it use to be at all

"Park Hall Express - tired old hotel - run-down and un-clean"

1
23/03/2016

Difficult to find the Express part of the hotel (the reception is in the Health Club). Very potholed driveway. Unfriendly check-in staff. Inexperienced breakfast staff. Thought I had time warped to a Butlitz Camp in the 70s. The room, although of a good size, was badly designed and not well cleaned. There were cobwebs and black mould present. The toilet leaked onto the bathroom floor. The entire look of the place was very tired and in great need of refurbishment.

"wedding venue"

4
19/03/2016

From start to finish everything here was lovely ...what a lovely place for a wedding ..would reccomend it to anyone whatever there occasion might be ..lovely setting inside and out ..great location to ..

"Excellent Night"

5
15/03/2016

Went to see Music from the Musicals and we thought it was very good with an excellent atmosphere.The group did a good job of entertaining the crowd and the food for such a big occasion was good.In fact we are already talking about returning it was so good.Stayed in the hotel and could not fault nice clean room and well appointed.Loved the cookies in the room .Breakfast was excellent, great food and an excellent choice available.In all the hotels we have been to never seen has many wanting breakfast (we got in straight away) some had to wait but i am sure they would have thought it worth it.Once again great place cant fault will return.The staff were excellent and all English that we came across which helps greatly in engaging with the clients and making it an enjoyable experience.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear PhillipKBurnley, Great to hear you had such a good night at our cabaret evening and enjoyed the rest of your stay. I am pleased the staff left a good impression and I will share the feedback. I do hope we can welcome you back to the hotel again soon. Kind Regards David Martin General Manager

"Stay spoiled by our restaurant experience"

3
13/03/2016

We have enjoyed our weekend overall, but the score reflects our restaurant experience. First of all the hotel accommodation.. Room in the main hotel rather than the village, and was nice, clean and comfy bed. Bathroom was very clean, a little on the small side, but adequate for a weekend away, hot water seemed limited, and I could not get enough to run a bath, but warm enough for a shower. When we arrived the hotel was clearly busy with a wedding party, who were scattered throughout the foyer having drinks, not a problem, except when we wanted a drink, after the party goers had moved on, we had to ask reception to go and find a barman to help. That was fine, and he did come when asked, and got our drinks, but he left all the empty drinks glasses from the wedding party lying all over the tables, and just walked passed them- not really pride in the job! Last night we tried the restaurant, there were 14 people dining, and we selected a starter and main course from the a la carte menu. We were bang on time for our reservation at 8pm, found the Waitress very friendly, and we anticipated our meal eagerly. Our drinks arrived, we watched other people's starters and main courses arrive , we even saw some order dessert, but no food for us! It took exactly an hour before our starter arrived with a" sorry it's been a while" apology. A while...for heavens sake it was only goats cheese for me on a slice of ciabatta & prawns for my other half, it was nice don't get me wrong, but not exactly a stretching plate to pull together! About 5 minutes after delivery we had wolfed it down, and as there were only now 6 left in the restaurant, thought our main course would be ready..sadly not, at 9.30pm we indicated to the waitress that our patience had worn out, and she mentioned "the chef is just doing it now" . We said it was a little late and not to bother, but I do wonder how organised the chef is when service was so slow and so few in the restaurant! Overall, this did affect our perception of the hotel, and whilst breakfast is great, plentiful, well cooked and piping hot, the evening service was amongst the poorest we have seen in a long, long time.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear foxglovesbear, Thank you for taking the time to review your stay. Please accept my apologies that we have clearly failed to meet the required standard in the restaurant. Having discussed the issues with you on the evening I have followed these up with both the restaurant and kitchen teams. I am pleased some areas of the stay met your expectations and hope you give us the opportunity to look after you again in the future where I am positive you would see improvements. Kind Regards David Martin General Manager

"Weekend away"

5
08/03/2016

Having been to park hall every year as a child visiting Camelot I had lots of exciting memories so me and my partner decided on a weekend away here and my only disappointment was that Camelot is closed down. The staff were very helpful and the rooms were very clean. We stayed in the village and it was peaceful and comfortable. I was gutted upon visiting the pool to see the slide (which I loved as a child) had gone however the bigger pool and spa most certainly made up for that! My only criticism is the position of the tv as once the bed was pulled down out of the wardrobe the door blocked the way so you couldn't see it once in bed however it wasn't a major issue. Overall lovely hotel and would defo stay again :)

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear ashdawn30, Great to hear that you enjoyed your recent visit and got to reminisce over memories made here on previous visits. We look forward to welcoming you back in the future. Kind Regards David Martin General Manager

"Bridal suite and spa break "

4
05/03/2016

Came midweek for two nights in the four poster bed room - what a lovely room - nice touches with the pillow spray and bottles of water, slippers and robes etc. Ate in the bar one night which was lovely and relaxed, second night went into the dining room but ordered bar food again. Breakfast was lovely - could be nice to have it a bit later than 9.30 (for people on an actual break) Lots of choice for breakfast. Staff where lovely - few to mention was the young lad with the sore leg - young girl with dark hair and the older lady who did breakfast for us on the Friday - I wish I'd of took their names as they where brilliant. All staff where great (except the lady at the leisure centre who didn't know how to smile) and the girls at cleopatras spa place where fabulous. Bedrooms where clean but there was a couple of questionable stains on the four poster curtains! So all in all a great stay and would definitely come back. Xx

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear MissRandomBolton, I am delighted you enjoyed your recent break with us here at Park Hall Hotel. I will share your kind words with the team and I do hope we can welcome you back again soon. Kind Regards David Martin General Manager

"Goog value - pleasant stay."

4
29/02/2016

Park Hall is an ex theme park and still has that slight feel especially with its layout. I had stayed here before a few years ago and wasn't too impressed. On this occasion I was given a newly decorated room (15A) which was fresh and comfy. The evening meal in the Lavender restaurant was tasty and they tweaked it to suit my taste however the chips were really oily, they oozed oil when touched with the fork and I couldn't eat them. The breakfast I had of kippers and poached eggs was beautiful and worth the visit in itself. A great value stay and far improved.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Boxerdogs1, I am pleased you liked the recently refurnished village room and that you felt we have made improvements. I am will discuss your feedback on the food both good and bad with the Head Chef. We look forward to welcoming you back in the future. Kind Regards David Martin General Manager

"Lovely break"

4
29/02/2016

Had a lovely break with a couple of friends. Hotel was clean and well decorated. Staff were very friendly and helpful, especially the excellent Sue and restaurant staff. Sue made us feel at home. We used the leisure facilities which were very good except for the grab bars going into the adult jaccuzzi. They came away as my husband was getting in. Maintenance did begin as soon as it was reported but it really should have been checked earlier as the moorings were very rusty. Rating would have been five if not for this.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear traceyem43, Its great to hear you enjoyed your recent stay. I will share your feedback with Sue and the restaurant team as they will be delighted to know they had a positive impact on your stay. I am pleased the team reacted as soon as the problem in the Jacuzzi was identified and I will discuss the fact this was missed earlier with the leisure team. I do hope we can welcome you back again soon. Kind Regards David Martin General Manager

"cleopatras spa day"

4
22/02/2016

my wife and i where bought this as a xmas present by our son.had a little bit of difficulty booking it but no trouble finding it.hot stone back massage and facial were 1st class as where the swedish back massage and mini manicure enjoyed by my wife.as for the other facilities there was 1 fairly large pool and a childrens pool 2 jacussis 1 sauna and 1 steam room all within a close proximaty.enjoyed our time there although have been to better spas with more facilities but cannot fault the massages thanks girls[lizzy and sam].

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear madforit63, Thank you for posting your review from your recent spa day. I am pleased you enjoyed your experience. Cleopatras does have it's own TripAdvisor page and I am sure they would be grateful if you would share your feedback there also. I hope we can welcome you back again soon. Kind Regards David Martin General Manager

"Dissappointing"

2
22/02/2016

We had several problems with our stay at this hotel, having arrived on a cold windy and wet evening in February we found that our room was in the village a good 5 minute walk from the main building and there was no opportunity for an upgrade. We were provided with a charge card but somebody had marked the card so that no charges were allowed on the room, that meant another trip back to the room to get my credit card after dinner. We order newspapers for Saturday and Sunday, but the Saturday one did not arrive because the check-in service did not appear to have recorded it on the "computer." However on the Sunday the paper was there but at checkout we were initially charged for both days. Finally although I did not experience any problems my wife reported that she had difficulty adjusting the TV volume and channel, she resolved it by fiddling with the remote batteries. All in all a disappointing stay. Food and service in the Restaurant was very good though.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Graham P, Please allow me to apologise that you encountered some issues during your recent stay. We do offer both rooms in the village and the main hotel on booking, unfortunately on busy nights there isn't then a great deal of flexibility to move people. On check-in we offer the option of opening credit facilities on the bedroom, I am sorry if this wasn't explained clearly. I will look into the newspaper issues and ensure we make improvements. I am pleased you enjoyed your experience in our Restaurant. If you would like to discuss your stay any further please don't hesitate to contact me at the hotel on 01257 455000. Kind Regards David Martin General Manager

"Relaxing stay ??"

4
21/02/2016

Very nice stay at Park hall, the pool, spa changing rooms are spotless, the hotel reception and bar area are very nice, and Dan on reception was very friendly and welcoming, we stayed in the village beds were comfy bathroom is lovely, housekeeper was on hand to grab more towels off an asked us if we needed anything, thankyou kindness goes along way. However (but not a major, however!) decor needs updating but didn't ruin our stay we had a fab time.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear di1973, Great to hear you had a nice relaxing stay with us. I will share your comments with Dan and the rest of the team. We look forward to welcoming you back in the future. Kind Regards David Martin General Manager

"Two day family break"

2
20/02/2016

We booked a suite in the village and basically you get what you pay for! £150 for two nights for a family of 4. I wasn't expecting much but was very disappointed. Basically its in desperate need of a refurb, there is only one small towel rad in the bathroom so with it being February the bathroom was almost uninhabitable. Ridiculously cold! The room also hadn't been cleaned properly, my eldest has a peanut allergy so the peanut on the floor next to the bed definitely didn't belong to us!! Blinds were broken and the 1"gap around the door made for a draughty sleep. Wont be returning as its just not worth the money even if it was only £150. On the plus side the breakfast and staff were all very good as were the leisure facilities.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Gareth H, I am sorry that we have failed to meet your expectations in a number of areas. I will be discussing your feedback with the housekeeping team as it is clear we have not met the cleanliness standards required. I will also look into what improvements can be made with the heating and blinds. Thank you for highlighting the staff, breakfast and leisure facilities as positive aspects of the stay. Kind Regards David Martin General Manager

"Fantastic"

5
17/02/2016

Me and my partner stayed at this hotel over valantines weekend and had a brilliant time the food was amazing and we loved the leisure club we have recommended this hotel to friends and family and we will definitely becoming back again.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear 504natc25, I am delighted you and your partner enjoyed your valentines stay with us. I will let the Chef and his team know how highly you rated their food. Thank you for the recommendation and we do hope to see you again in the future. Kind Regards David Martin General Manager

"Lovely stopover attending a Valentines Wedding reception"

4
17/02/2016

Myself and my 4 year old daughter were invited to an evening wedding reception at the hotel on Valentines Day, I decided to stay overnight. I could see on a booking site that the hotel was full on the Saturday but rooms were available on the Sunday night. I rang the hotel direct and spoke to a very cheerful lady called Sam. I was reserved a Family room for £67.50 inclusive of breakfast and use of the Leisure Centre Sunday and Monday. Check in from 2pm. We arrived, very excited, on the Sunday afternoon at 3pm. we parked righ outside reception. The Foyer is bright and smart. Check in was swift and informative. We had room 101 on the first floor in the main hotel building. Room 101 was right at the end of the corridor. We had to move a laundry trolley which was blocking access to our room (there was a storage type room opposite our room which had the door wide open). The room was modern and bright and the beds very comfy, tea,coffee, hot chocolate and 2 bottles of water were supplied and some delicious biscuits. The bathroom was clean and well presented but there was some sort of dirt in the toilet. After a short rest we ventured over to the Leisure centre. You have to go through the Bar area and then outside through the Hotel 'village'. There were no towels available that day, possibly as the hotel had been so busy the previous day but we had brought our own. The changing rooms were ok if a little cold! £1 required for a locker key. There were 2 pools one 'chilly' one for lane swimming and a warm shaped pool for fun! There are also 2 jacuzzis (one adult only) and sauna/steam rooms and handful of Loungers. The changing rooms felt freezing on leaving the pool area but this was a plus when getting dressed as we often get hot and bothered! We had a fabulous evening in the function room, the bar staff were helpful and friendly. We didn't get to bed until very late. The beds were very comfortable but the room was too warm. I could probably have turned off the heater or opened a window but was too lazy to try. There was some noise from a generator or fans intermittently but I am a very light sleeper. The little one slept soundly and I had to wake her in the morning to go for breakfast! We arrived at the end of breakfast service at 9.30, as we mistakenly thought it finished at 10.30 (weekends only). There was still plenty of food and we were brought tea on request. After checking out at 11am we spent another couple of hours in the pool and then had a little photo shoot by the lake. A lovely stay, the staff were very friendly and helpful, a real asset to Park Hall! I think we were luck to stay on a Sunday when it was quiet, a great start to half term!

"A concert for college"

3
09/02/2016

Came to the conference centre for a college concert. The venue looked very nice on first inspection. Staff at the bar very nice and helpful. The bar area was comfortable and a good choice of drinks at the bar. The choice of bitter lacked much inspiration. However I found a black sheep which was welcome.

"Built for conferences and weddings for sure"

4
09/02/2016

Has everything you could want in a hotel. The place is vast and rambling. Has a swimming pool but you have to go outside and walk right around half of the hotel to get to it. Not funny when it is gales and rain. The restaurant is OK and a bit pricey for what you get but you are a bit stuck for anywhere else to go. You can have a bar meal I think in the bar.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear FiltaGroup, I am pleased that on the whole you seemed to have enjoyed your stay. We do have umbrellas available at reception should anyone require them during their stay. I hope we can welcome you back in the near future. Kind Regards David Martin General Manager

"Very welcoming hotel"

5
07/02/2016

Staff make this good hotel great. They could not be nicer and more helpful. A great place to stay for business or pleasure as the rooms are really comfortable and have every thing you need for working or just relaxing

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear cfcbarry, I am delighted that the team helped to make your stay a pleasant one. I will pass on your kind words. We hope to welcome you back again soon. Kind Regards David Martin General Manager

"Great experience"

4
31/01/2016

Booked for 15 people from the age of 2 to 86 for my 60th birthday the service was first class the staff on the front desk where great the kids loved the pool the rooms were spacious even though a little dated mostly like to thank all the staff in Brooke's restaurant they made our night the food and service we're impeccable even reserving a table at breakfast for my disabled mum thank you all very much xxx

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear m555taylor, Happy birthday from the team here at Park Hall. I am delighted we helped make your birthday celebrations special. I will share your kind feedback with the team on duty in Brookes Restaurant. I do hope we can welcome you back again soon. Kind Regards David Martin General Manager

"Very disappointed"

1
31/01/2016

Just returned, I live only 5 miles away so know about this place and expected a lot. Last night we went to stay and have an 80s night. First off the room was comfortable. All have standards I guess, but I didn't expect a three quarters used toilet roll and the kettle half full with water that had been there who knows how long. Beyond that, the bar area is really comfortable and relaxing. A nice drink with Sky TV I was thinking about how good the meal and night would be. First off the meal. A piece of salmon cut thin, but it was OK if hot. However, like the rest it was not. Accompanying it was cold carrots and broccoli, both which you could bounce. The other part was potatoes, the only part of the meal that was hot and the only thing we could eat. The 80's part of the night was good, just that soon as the band went off it no longer remained 80s. Breakfast this morning, well the food it's self was OK. However, the plates are not warm, so your food certainly isn't hot soon after putting on the cold plate. The hotel looks superb from outside, main reason for staying was to try it. Scenery around it is super. I won't be staying here or eating here again.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear CarlWgnUK D, Thank you for taking the time to review your recent stay and event evening to attended. I am sorry that we failed to meet the required standard in a number of areas. I will be reviewing these areas with the team so we can make improvements in the future. If you would like to discuss these in further detail please don't hesitate to contact me at the hotel on 01257 455000. Kind Regards David Martin General Manager

"Wedding Party"

4
28/01/2016

Stayed here for 4 nights for a friends wedding. Right from the start the team here couldn't do enough for us. The service is excellent ! The hotel itself is huge and the grounds are lovely. The spa facilities were free to use as we were guests, and are well worth a visit. The room was clean and comfortable and a really good size. Would definitely return.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Nicola F, Delighted you enjoyed your friends wedding and stay with us. I will share your kind words with regards to the excellent service with the team who will be delighted to hear they left a great impression. We look forward to your next visit. Kind Regards David Martin General Manager

"amazing experience"

5
24/01/2016

We had some quality family time in this hotel, we liked the idea of village style rooms, we knew what we wanted out of this stay, we used leisure club with pools and sauna, kids were over the moon, breakfast was lovely, staff friendly, we would come back definitely, bit pricey restaurant, but very good portions and nice food (and i am very picky) :)

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Liene K, Delighted you had an amazing experience with us. I will share your feedback with the team. We look forward to welcoming you back again soon. Kind Regards David Martin General Manager

"We'll come back but it could be better"

3
19/01/2016

This is the third time we've stayed here as we find that the distance is just right for a stopover on the way to Scotland. We stayed on 30th December and had a family room. When we arrived there was Christmas toy packaging in the room and the bin had not been emptied. We approached reception and they sent out the duty manager who came into the room and cleared the rubbish without uttering a word! Later we found that he had dropped off some extra biscuits and bottles of water. The family pool was drained while we were there but we didn't have time to use it anyway.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Wendy M, It is good to know that you will be returning but obviously a little disappointing to hear that we failed to meet the required standard is some areas. I will discuss your feedback with the team. We look forward to your next visit where hopefully you will see some improvements. Kind Regards David Martin General Manager

"Snowy visit "

4
17/01/2016

We came for the evening part of a wedding. Rooms really big but a short walk away from the main hotel. Evening do was in the banquet hall which is beautiful. Beds not very comfy but breakfast was good. Right next to what was camelot theme park.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Dan S, Great to hear you enjoyed your snowy visit and the wedding evening reception you attended. We do hope you can return again soon. Kind Regards David Martin General Manager

"Needs a refresh!"

3
17/01/2016

Great staff in all respects! Rooms a little tired and in need of redecoration, restaurant expensive but very good. Bar expensive and not always manned? Happy to continue to use this hotel for business over the coming 18 months, but will need to watch my daily allowance closely!

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Mike H, Thank you for your review. The bar is manned during peak times and is available throughout the day if requested when not manned. I will pass on your feedback with regards to the bedrooms for future consideration. Thank you for highlighting the great staff. We look forward to looking after you over the coming 18 months. Kind Regards David Martin General Manager

"Pokey room"

2
15/01/2016

For such a big place, i was surprised at the size of our room. We booked a family room which had a standard sized double bed and a single for our son. I dont think i have seen a standard sized double bed in any hotel for years now. Usually all have king sized. On entering the room, the smell was nauseous. It stunk of sweaty feet. We had to open the window which would only open an inch due to restrictors, and spray the room with perfume to try and get rid of the stink. Asked reception if they had any other rooms but they were full. We unpacked and went to meet friends in the bar which was ok. A bit on the expensive side but thats how these big chain hotels make their money. At tea time, went up to get showered ready for the evening function we were there for and found that i had to climb over the toilet to get in the bath and under the shower!!! You couldnt open the glass screen to turn the water on as it flooded the bathroom floor so you had to open it, turn the shower on then quickly close the screen again then climb over the toilet to get in. Attended a big function that evening in the main ballroom. The entertainment etc was down to the organisers of the function so that was good. The sit down meal was the hotels doing and i cant say i was that impressed. We had a choice of roast pork dinner or a veggie option. Everyone complained about the pork being full of fat. There were no condiments on the tables and parts of the menu were not present.(apple sauce). We had to ask for these things to be brought to the tables. Not good. The main course consisted of 2 slices of pork fat, 2 roast potatoes, spoonful of carrot, spoonful of cabbage and gravy. Sorry Best Western, you'll have to do better than that for the money you get. Good points. Bar stayed open late. Kids loved using the pool.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Berkeleymorecambe, Thank you for taking the time to share your experience. Please accept my apologies that the bedroom did not meet with your expectations. I am surprised about the issues with regards to the evening function as we have had lots of good feedback from our recent event organisers. If you would like to contact me at [email protected] or 01257 455000 so I can identify the event and look into the issues further for you that would be greatly appreciated. Kind Regards David Martin General Manager

"Very happy"

5
14/01/2016

It was one night stayed. The receptionist Daniel was very helpfully and professional. Room ok, had some issues trying to run the shower it was very hard to turn on. Pillows amazing it's the first time that I had so comfi pillows. I wish I could had taken the pillows for souvenir. Where do you buy them.....There is free parking,...Did not know it had a spa since it was a last minute search, but I will be back for spa soon....

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Daniela M, I am delighted you enjoyed your recent stay so much. Daniel will be pleased to find out he made such an impression, I will share your feedback with him. If you want to contact me on [email protected] I will give you the details of the amazing pillows. We look forward to welcoming you back for a spa day in the near future. Kind Regards David Martin General Manager

"BACK TO BAMBER BRIDGE"

4
14/01/2016

A relaxing stay after a very busy couple of work days. Excellent staff, good food and a decent room, with the added bonus of the funky abandoned theme park next door - spooky! The on-site amenities are excellent, as are the surroundings.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Andy C, Great to hear that you enjoyed your recent stay and found the staff to be excellent. I will share your feedback with the team. We hope to see you again soon. Kind Regards David Martin General Manager

"One night"

4
12/01/2016

Stayed overnight and was allocated a lovely large (family) room, that was warm and comfortable. Only 1 double socket on the other side of the room but ok. I can see what people are saying about the bathroom needing updating but it's 3 star and ok. Biggest criticism was that the tap don't extend over the sink properly so you're rubbing your hands against the back of the sink to catch the water!!!! I used the leisure facilities and had a shower there so didn't fully use the bathroom. Pool was lovely - absolutely no problem and quite quiet. I used the jacuzzi and that had good jets so happy with that. I didn't spot the steam or sauna rooms and they weren't signposted as such but I read other peoples' review who mention them. (I was surprised that a lady reviewed how her u16 child was allowed to use the jacuzzi - I was under the impression that no leisure facility is permitted to allow u16s to use them). I took a look at the food menu and wasn't wowed by the small choice of burger, curry, fish, and a pasta dish (I am paraphrasing) so decided to eat elsewhere. I saw someone being served and didn't think their dish looked particularly amazing. But perhaps I missed out? Overall my experience exceeded what other reviews say, and I would come back here as it was good value for money.

"Dinner was excellent, otherwise this hotel needs updating"

3
11/01/2016

I have just returned from a one night stay at this hotel, which I purchased as a Christmas present for my daughter. We stayed here on a Saturday night, and included a trip to the leisure club and beauty salon, Cleopatra's, which is on site. We arrived earlier than the allotted check in time, but were allowed to check in at this time. The room seemed nice, with a double and single bed, and usual facilities. However, having made use of the facilities, we found them to be lacking. Although the room looks like it has been refurbished décor-wise, the facilities have not, in particular, the bathroom. The shower was not modern, and when I attempted to use it after my daughter, there was no hot water coming through. I ended up having a luke-warm bath, which was not at all what I expect when staying in a hotel. When I spoke to the person on reception about this, she sent someone to look at it, but they found it to be working. I was not offered any compensation for this, which I find disappointing from a customer service point of view. The carpet in the room was not clean and appeared to be covered in dog hairs! Otherwise, the room had good facilities - tea/coffee making facilities, a hairdryer and small TV. This could have been bigger, and an integrated DVD player would have been nice, as we had hoped to watch a film. We had purchased a Groupon deal for treatments at the beauty salon which is within the leisure centre on site. We had really nice treatments here and the staff in Cleopatra's were lovely. However, the facilities in the leisure centre are in real need of a refurb too. The two pools were nice, but a little cold, and the sauna and steam were again, pleasant, but not luxurious. It was really important to us that my daughter, who is under 16, could use all the facilities, and we were quite anxious that when we arrived we would find that she couldn't. However, we needn't have worried, as she could use everything there. There are two Jacuzzis, one of which is adult-only, so at least she could use the other. She was also allowed to use the gym, which was pretty well equipped. We ate in the hotel restaurant, as I had purchased dinner, bed and breakfast. A three course meal was included (or two courses from the table d'hote menu). We thoroughly enjoyed all three courses, and the staff in the restaurant were friendly. The atmosphere was lacking a bit as it was so quiet, but at least this meant we could eat at whatever time we wanted. Breakfast was average. The food had clearly been left under hot lamps for quite a while, but there was a reasonable choice. One aspect which really spoiled our stay at this hotel was noise in the corridors at night. As this hotel caters for quite a lot of functions, and there were a number on on the night we stayed there, we were woken frequently from 12-5am by inconsiderate people banging around and shouting in the corridors. Although this is not the fault of the hotel, it is something to be aware of. Even though our room was situated at the far end of a corridor, we were still disturbed. Overall, we enjoyed our spa treatments and dinner, but I don't think I would stay at this hotel again.

"Christmas Night Out!!"

3
11/01/2016

Came here on a works christmas night out. We decided to stay the night so it wasn't too far to travel back in the evening. I had been before to a wedding held at Park Hall about 3 years ago however we never stayed over. The staff were helpful on our arrival and check in was quick. The rooms were ok, pretty basic but that was fine for a one night stay. Whilst waiting for our function room to open we went to the main bar. There was a queue of around 7 people waiting to be served and no one attending the bar for a good 15minutes we were there. We finally got our drinks when someone arrived from out the back. Apparently they hadn't noticed the queue There were numerous function rooms in use that night with different themes. It took us a while to find our function room in the dark, wind and rain, and it wasn't signposted from where we had come from but we found it in the end. We received some bucks fizz on arrival and were told that the drinks were all inclusive. There was a list of what you could drink on the tables which were in the all inclusive package. If you wanted something different you would need to pay. The wine included in the package was pretty basic, didn't taste too bad when mixed with lemonade but not the best. The food was a carvery style (just not carvery portions) there was a very long queue for it as there was only one food stand for the upstairs and one for the downstairs tables. The entertainment was ok, varied music and the DJ tried to involve the different tables in games etc. Overall the night was pretty average. Not the best christmas party venue i have been too but not the worst. I was a little disappointed as when we came to Park Hall 3 years ago for a wedding, it seemed much nicer and we had a really good time.....

"Spa day "

5
08/01/2016

My friend and I got a wowcher deal for a spa day at park hall , which included use of spa , sauna , steam room & swimming pool , and after was afternoon tea with presseco .we arrived and checked in at the pool area staff were very helpful and said we could use the facilities then have a shower and go for afternoon tea between 1pm and 5pm , we had a lovely chilled day then went for afternoon tea , the receptionist was very helpful and the man who served us was very nice and I noticed looked very smart , the afternoon tea was delightful and we were given loads , we were made to feel special that day which was lovely and would return to park hall again even without the wowcher deal

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear kim_shkurenko, Delighted to see you enjoyed your recent spa day with us and that you where made to feel special. It's great to hear all the team you encountered left a good impression. We look forward to your next visit. Kind Regards David Martin General Manager

"Only a small complaint"

5
08/01/2016

I loved this hotel my room was excellent and clean except for one small point. This is only a personal issue but i hate water being left in the kettle by the previous guest - one for house keeping to correct. Otherwise not a bad room rate and the food was excellent. Fantastic buffet style breakfast just wished the waitresses would smile :(

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear David F, I am pleased you enjoyed most aspects of your stay with us. Please accept my apologies about the water being left in the kettle, I will raise this with the housekeeping team as this is not our usual standard. I hope we can welcome you back in the near future. Kind Regards David Martin General Manager

"Wheel chair friendly"

5
08/01/2016

We stopped in a chalet with a ramp access and loads of room, the bathroom is setup for disabled guests. We used the swimming pool which has a ramp access. Later we visited the restaurant the food was excellent, at the end of the meal we were asked if we would like the same table for breakfast, I nice and considerate touch. We had a lovely relaxing break here and would recommend it. John and Janet

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear John and Janet, Thank you for taking the time to share your experience. I am delighted that our accessible rooms and facilities helped you to enjoy your stay with us. I shall share your restaurant feedback with the chef and the team on duty. We look forward to future visits. Kind Regards David Martin General Manager

"Wedding party"

5
03/01/2016

We booked an overnight stay with breakfast in a delux four poster room at this hotel and we were more than happy with the quality of the room the comfort of the bed was superb the food and service provided by all the staff was excellent.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Paul E, Thank you for the lovely review of your stay and the wedding party you attended. I was delighted to hear that you enjoyed all aspects of your stay. I will share your kind comments with regards to the food and service with the team. We look forward to welcoming you back again in the future. Kind Regards David Martin General Manager

"Some Cleaners need trying in cleaning and privacy!!"

1
30/12/2015

I booked two rooms over the Christmas period for five nights for me, my partner and his mum. As we entered the hotel grounds we were impressed, the reception looked lovely... Unfortunately... We were told we had been put in the rooms around the back of the hotel so we went on our way around the back. We drove around what looked like an industrial estate to arrive at what I could only describe as a motel style hotel which needs some serious updating. The staff on reception were friendly and gave us the keys to the two rooms. We checked both rooms and selected the nicest of the two for my partners mum to stay in. The rooms were not fantastic, which we could deal with if the cleanliness had been up to scratch. The room that we were in was unacceptable as a hotel room. It was dirty, uncomfortable, there was old manky screwed up paper on top of the shower, the toilet seat was wonky and loose, there were holes in the ceiling, it was very drafty, the plug sockets did not work, the main light in the bathroom did not work so the bathroom was very dark and the mugs left by the manly kettle were still dirty from previous guests. We went back to reception the ask if there were any other rooms available that were at a better standard as we were seriously uncomfortable in this room. There were not many rooms available but they did move us to a different room that we were more comfortable in and at first glance seemed cleaner. However, at closer inspection there were old used a manky fake eyelashes stuck to the bedside table, and one of the towels seems to be used as it was covered in makeup or fake tan. By this time were just wanted to get settled and relax a little bit so we just decided to let this go and not complain. We then decided to eat in the main hotel restaurant, it looked lovely and full of potential to be really good. However the food was just satisfactory considering the price and one waitress seemed miserable and didn't care about being polite. Again we decided to just ignore this and try to relax. We did not enter this restaurant again. After two days of staying in the hotel we were eating breakfast in the room of my partners mum when there was a knock on the door from the cleaners. I answered that we did not want room service yet as the room was still occupied. Afterwards I spotted one of the cleaners and mentioned that my room did not need room service but I asked for a few things such as milk, I also mentioned that my partners mum had now left the room and would like some room service while she is out. I asked politely and this particular cleaner was polite in return. However as I then passed again after putting things into my room the original cleaner that had knocked on the door greeted me with 'so she wants her room cleaning now does she?' In quite a rude tone.... She then stormed away and kicked the door open to the room. As I had asked very politely I felt very disappointed that I got this reaction. On Christmas Eve we went out for the day and this was the first time I put the 'room service' sign up by my room. As we walked back into the room that evening we could see that someone had been in there as the curtained had been opened and the bin had been emptied. But the bed had not been made, and the milk had not been replenished. This in itself did not bother us too much until we noticed that my partners suitcase had been unzipped, nothing had been taken but it had been opened. I then checked inside my suitcase and it did seem as though someone had rummaged through it as my watch was upside down in the case which I had definitely not done myself and other things had moved. I then noticed that the cleaners had taken the pound that I had been using for the lockers, this would have been ok... If they had done their job properly. But it wasn't finished.. As we went to bed we noticed that one of the pillows had been taken away, I have no idea why a cleaner would remove a pillow and leave us with three...? As I was then looking around the room for a pillow, we checked under the bed incase it had fallen and instead we found a previous guests bra!! (If management is reading this it may be worth checking if it has been removed yet - room 66A). Other that this the gym and spa was ok, may just needs a little bit of updating. I think the hotel needs a spruce up and maybe some extra training on cleaning and privacy rights of guests to some of the cleaners. Most of the reception staff seems very nice and polite. Expect for the member of staff who was working on Boxing Day morning as we checked out. She seemed very keen to get rid of us and did not asked me how was the stay, if she had asked my this they may have had the opportunity to discuss my concerns before I felt the need to write this review. I will not be staying here again and I do not recommend it to anyone unless it gets a serious injection of updating, training and enthusiasm.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear sarah678766, Thank you for taking the time to review your stay. We have failed to meet the required standard in a number of areas. Please accept my apologies. I will be following up on your feedback with the housekeeping and restaurant team so we can make improvements moving forwards. If you would like to discuss your stay further please contact me at the hotel. Yours sincerely David Martin General Manager

"FANTASTIC DISCO THROUGH THE DECADES CHRISTMAS PARTY 19/12/2015"

5
23/12/2015

Fantastic "Disco Through the Decades" themed party night - 19th December, 2015 - the staff were great, the food was good, the entertainment was brilliant - everyone in our party thoroughly enjoyed themselves - highly recommend - I'm sure we will book again next year.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear PAULINE B, Delighted you had a fantastic Christmas party with us. I will share your feedback with all involved. We look forward to welcoming you back next year. Kind Regards David Martin General Manager

"Fantastic Service as always! "

5
21/12/2015

The Association of Network Managers in Education had its 5th NW meeting here on 3rd December and everything was perfect as always. Service and communication in the run up to the meeting was great, and the service and facilities on the day were exactly as I've come to expect!

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Rick C, Great to hear we hosted another successful event for you and delighted it went well. We look forward to the next event. Kind Regards David Martin General Manager

"What a Night!"

5
21/12/2015

Just had an unforgettable Medieval Christmas Party at Park Hall, so much fun. The staff were great, helpful and couldn't do enough for you and the entertainment was brilliant. The accommodation and food were amazing, one happy customer!

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear zaralonghorn, We are delighted you enjoyed your Medieval Christmas party. I will share your feedback with all the staff involved who will appreciate your comments. Come and visit again soon. Kind Regards David Martin General Manager

"Christmas Party Cheer!"

4
21/12/2015

I attended a medieval themed night at this hotel last week for a work Christmas party. The party began with drinks in the bar (where the drinks were fairly priced), then we moved into the dinner hall for our medieval banquet. Both the food and the entertainment were very good, and everyone in the room was having a good time. After food and a bit of dancing, we moved to the nightclub which opened at 1.15am. Although there weren't many people in the nightclub, it didn't matter as the songs were good and it was open until the very early hours! One thing to note was that the club did not take card, so make sure you withdraw enough money before arriving at the hotel. The next day there was a brilliant breakfast to help cure the inevitable hangover - highly recommended! Overall, myself and my work colleagues had a superb time and I'm sure we will return again next year!

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear ehcare, Thank you for taking the time to review your recent Christmas party. Great to see that you and your party had a great evening and stay with us. We look forward to welcoming you back again next year. Kind Regards David Martin General Manager

"Another Fantastic Christmas Party"

5
21/12/2015

We have been to Park Hall Hotel for our work Christmas party for the last few years and there is no where else quite like it. The entertainment choice is excellent, the food is good quality and caters for all and the 'after party' goes on until 4am! There is a wide choice for breakfast to help with the hangover and I spent some time in the spa to further aid the recovery. We took around 90 people this year for the Medieval night from our Lancaster, London and Bristol offices. All thoroughly enjoyed it and said it was well worth the travel to get there. I would whole heartedly recommend this hotel for a work Christmas party.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear John F, What a wonderful review of your recent Christmas party. I am delighted you and your group enjoyed your night. Good to see you making the most of all the hotel has to offer including the onsite after party. We look forward to welcoming you back next year for another great night. Kind Regards David Martin General Manager

"Great work do"

4
21/12/2015

Medieval Christmas party was amazing, fun all around. Only thing to point out is that the vegetarian option could be better. Stayed at one of the villa bedrooms nice, spacious and modern rooms - had a sofa and everything ideal for an after party!

"Prestonman"

4
20/12/2015

Attended a Xmas party here and spent the night in the hotel. The party was well catered for with good food. Plenty of space and unlike in other venues people were not crammed in to maximise profit. Good service and no long waits at the bar. Room was fine, large, clean and comfortable. Staff were friendly and efficient.

"Brits is a miss"

2
19/12/2015

Christmas party at the Brit awards themed function. Came here last year for the medieval night which was a great deal better. The Brits theme was very poor with not a lot of theme to it and felt extremely random. The singers we ok with only one that was to a good standard. Food was nice but very small portions. I would not recommend this theme for future events. The hotel is pleasant and clean but the rooms need bringing up to the requirements that customers demand these days. The staff, although, pleasant were very limited at the bar with only three serving over 400 people. The pool area also could do with modernising and the hot tubs degunging, but can't moan as complimentary use is given. Overall a Christmas party that was made by those in the group and not the entertainment paid for.

"Good xmas party venue"

4
18/12/2015

Stayed here for the second year running. I stayed in one of the bungalows again, the site is abit dated but the rooms are very clean with good beds and linen. The bathroom had been refurbished and again was clean. The bar area is well laid out, the drink prices are expensive which is a negative. The food served was excellent for a xmas party, served hot and good quality. The breakfast is excellent value for money and the restaurant area is well laid out. The best feature of this hotel is the staff, the reception, bar and restaurant staff are excellent, they were professional, helpful and welcoming. I would return again.

"ok Hotel"

3
16/12/2015

stayed her on business and this hotel is just ok, very nice surroundings but the hotel is a bit soulless, check in was very friendly and could not fault this. I was allocated a chalet to the side of the hotel, this was very dated and to be honest i did not like it at all. I ate in the bar area for dinner which was dull wide open and not very comfortable place to eat, i know they have a restaurant but just wanted to sit in the bar eat and relax. Dont think i will be looking to stay in the hotel again

"Christmas night out"

5
15/12/2015

The hotel was lovely, staff friendly and room spacious warm and clean. Food was nice breakfast lovely. If I have a negative it's the little chair lift to avoid 6 steps I was wheeled on in my wheelchair but no one was around with the key so I got out my chair and walked up the steps with my crutches.

"Excellent Experience"

5
11/12/2015

The whole experience was first class from Daniel on Reception who is a credit to the hotel, to the staff in the Restaurant. I was upgraded to a suite as I am a Best Western Platinum member and could not have been more impressed. The pool area is very good and I enjoyed my swim. Well done everybody.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Kevin S, Thank you for the lovely review of your recent stay. I am delighted you enjoyed your upgrade and will share your kind words with Daniel and the restaurant team. We look forward to your next visit. Kind Regards David Martin General Manager

"OK Hotel"

3
10/12/2015

Hotel is set in lovely grounds. Some parts of hotel and rooms are in need some rejuvenation. The staff were always polite and friendly and. We stayed for 4 nights and despite earlier comments on trip advisor we felt perfectly safe. We ate in the hotel bar one night and food was tasty and quick.  There is not much more to say but there is definitely room for improvement at this hotel but was fine as a base for our break and is an excellent base for Lancashire and the South Lakes as 2 mins from M6.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Graham S, I am pleased on the whole you have enjoyed your recent stay with us and I hope we can welcome you back again sometime in the future. Kind Regards David Martin General Manager

"top hotel"

5
06/12/2015

We went for our works Christmas party and decided to book a room, and boy we made the right choice, clean comfortable and friendly. We went on an all inclusive basis, the food was top notch as Was the service, the only fault we could find was the bar staff were a bit disorganised, our room WOW spotless and very comfortable and had everything we could need.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Gary M, What a wonderful review. We are delighted you enjoyed your recent stay and Christmas party. I will share your feedback with all involved. I hope we can welcome you back to the hotel again soon. Kind Regards David Martin General Manager

"still loking for the BEST western"

1
01/12/2015

Below average hotel group with above average prices, friendly staff with little ability to help you with a problem they can't rectify for them selves. This is the second hotel in this group I have stayed with in the last 12 months and it looks like they stopped refurbishing 20 years ago. INSIST on a room within the hotel as the annexed rooms are well past their BEST western.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear David M, Thank you for taking the time to review your recent stay. Please accept my apologies that your stay did not meet with your expectations. We are continually looking to improve and refurbish and have only recently completed some refurbished room's in the village complex. If you would like to discuss your stay any further then please don't hesitate to contact me on 01257 455000. Kind Regards David Martin General Manager

"Gorgeous setting"

5
24/11/2015

Even though you are close to the m6 motorway we could have been in the Lakes. Never did we hear any traffic noise and the lakes are a lovely walk after a huge well cooked breakfast. We are looking to return in the Autumn to sample what looked like a great menu.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear mambo5Scotland, Thank you for your lovely review. We are delighted you enjoyed your stay and the setting of the hotel. We look forward to welcoming you back in the future. Kind Regards David Martin General Manager

"Bill"

4
23/11/2015

The hotel was very pleasant and the evening's christmas medieval banquet was very good. Overall the hotel was very well presented, but the lack of hot water on Saturday evening tarnished the whole experience. Would certainly consider a return visit if in the area.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear bpickworth49, I am pleased you enjoyed your stay and the Christmas medieval banquet. I am sorry you had hot water issues. I am pleased you would consider stay with us again and hope to see you back at the hotel soon. Kind Regards David Martin General Manager

"Charity Event & Hotel Stay"

4
23/11/2015

Perfect location for Charity event for children charity, rooms, bar and the event room were totally perfect. Lovely grounds for a hotel, staff were very nice. Only thing I would say was young staff with very little experience but other then that it was a good hotel & event. I would stay there again if I was in the area not an issue.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear busymano76, I am delighted you enjoyed the charity event and your stay with us. We will work on getting our new team members up to speed. I do hope we can welcome you back again in the near future. Kind Regards David Martin General Manager

"Work"

1
21/11/2015

Staying here for 4 nights and it was horrendous.first room was filthy hairs in the bed crumbs all over the floor got the room changed the next one wasn't much better ceiling tiles looked damp had a shower and flooded the floor because the seal was leaking had to get the staff to do my key card every night because it wouldn't work put my towels in the bath to be changed they just folded them up and put them back paint coming off the walls in the bathroom never cleaned up very poor house keeping I think the beds are original from when the place was built on a good note the staff on reception were very friendly and helpful

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Robwoody, I am sorry that we have fallen short in a number of areas during your stay. I will be following up the issues you have highlighted with the relevant departments. If you do return I am sure you will see your comments have been taken on board. Kind Regards David Martin General Manager

"The one and only stay"

3
16/11/2015

When you walk into the reception you get the WOW feeling that you've walked into a special place. The reception staff were friendly enough but all the hospitality finished once you step foot into the room. The room was small dark and dank. The false ceiling tiles were water marked and broken in places. All surfaces were dirty and hadn't been dusted in gods knows how long. The bath was broken with sealant missing from both round the bath and the bath itself, onto os this the sink unit moved. The evening meal provided was OK if you weren't hungry with very small portion sizes. Drinks at the bar were needless to say in line with most hotels.....Overpriced as they have adaptive audience. The breakfast was the only part of the stay which was what you'd expect.....buffet style so you could help yourself. Staff were generally pleasant, but the waiting staff in the restaurant didn't exactly show urgency apart from when it came to clearing tables!!! In all a 3 course meal folioed by coffee in 30 mins.....apart from the coffee as the cups were taken away before it was served. Would I stay here again.....No

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear David N, Thank you for reviewing your recent stay. I am sorry that you encountered some issues, we will review these as a team so we can make improvements moving forwards. Kind Regards David Martin General Manager

"Really impressed!"

4
16/11/2015

I was here for a function so had no choice over location and I wasn't looking forward to staying at this hotel after reading some of the reviews, but I have to say I was pleasantly surprised when I arrived this weekend and saw how nice it was! First impression at Reception was good, the hotel looked really nice, and the guy on check in was so lovely, had a very pleasant manner and was very welcoming. We were staying in the Village chalets, in the furthest ones away from reception which was a bit of a walk away but we didn't really mind (and I actually broke my toe during my stay and the walk was still manageable!). The room was a decent size, and had a double and two single beds, which were all comfortable. The lavender pillow spray next to the bed was a lovely touch - I really think the little things make a difference! Small TV on the wall and a nice selection of tea/coffee/bottled water and biscuits. The bathroom was stunning. It looked brand new and lovely blue spot lighting. Plenty of soft fluffy towels. Free Wifi in the room was great, not super fast, but enough to check emails and browse the web. Breakfast in the morning was buffet style, and I thought was really nice. Plenty to choose from. Toast made fresh and brought to your table was nice - I hate those toasters you have to use yourself and stand around waiting for! Didn't get time to use the leisure facilities but the pool did look lovely. Would defo recommend this hotel, defo ask one of the newer rooms - I stayed in Room 47.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear ManxKate09, I am pleased you enjoyed your function and weekend stay. Thank you for recommending us to others. I hope your broken toe is on the mend. We look forward to your next visit. Kind Regards David Martin General Manager

"Express"

3
13/11/2015

I stayed one night in the Park Hall Express. These are old fashioned Butlins style rooms. The outer door lock on my room didn't work. The carpet was badly stained. The wifi did not work in my room. The shower wouldn't even turn on. I note they are refurbishing rooms, shame I was stuck in an old one, I paid £40 which is cheap and I don't expect much but clean and secure are essential, this room was neither. The main hotel was good. The food I had was good.

"Pleasant hotel"

3
12/11/2015

I used this hotel as s base for a couple days exploring the local area. The rooms were clean and comfortable but there was no information pack in the room, a minor issue but little things make a difference. The fitness centre was well equipped and the equipment was of a good quality. Slightly oddly I had to take my room towel as the spa had run short but as I had three sets just for me this was no issue. Breakfast was served in the restaurant with the cooked elements ordered and waitress served, rather than being self service buffet. The food was good but the coffee was dire. Would I return? Yes. You get what you pay for and this wasn't expensive for the facilities it offered.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Sue22, I am pleased you had a pleasant stay which was good value. We do normally have a guest information in each room so my apologies that this was missing. I do hope we can welcome you back again in the future. Yours sincerely David Martin General Manager

"Family break"

3
10/11/2015

In a family chalet, clean and tidy, allotted,TV could have been bit bigger.Bar expensive but staff good.Pool area bit dated and not as clean as I hoped,changing rooms freezing and didn't like cameras in spa!But ok break away

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Elspeth H, Thank you for reviewing your recent family break with us. I am pleased most of the stay was positive and will look to work on the other areas you have raised. Hopefully you will see improvements should you come back again in the future. Kind Regards David Martin General Manager

"Average hotel"

2
08/11/2015

Very average hotel that needs some serious refurbishment. Really suffering after the theme park has closed. The room was small and not overly clean. The bar prices even for a hotel were extortionate! We will not be returning again! Although the staff were really nice and helpful especially reception.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear goodera, I am sorry your recent stay did not meet with your expectations. I will discuss your feedback with the team to see how we can make improvements. Our bar prices are in line with industry standard. On a positive note I am pleased the team left a good impression. I do hope you will give us the opportunity to serve you better in the future. Yours sincerely David Martin General Manager

"This is about Park Hall 'Express'"

2
08/11/2015

It is important to know that if you are booked into a 'budget' room you won't be at the Hotel but accommodated in one of a number of 'chalet' style constructions, which in our case housed two rooms. We didn't realise the implications of being in the budget room until we arrived and were directed to behind the hotel. We had also arrived in the dark - which wasn't a good idea. We were told to look for Car Park 6 - but we didn't see any signs for Car Park 6 but guessed it would be between 5 & 7. The 'car park' was very poorly lit, had massive potholes and looked more like some derelict land than a car park. We had been told to check-in at the leisure club which we did. Our room had a peculiar smell to it but, in fairness, was clean. It looked a bit 'dated' and the large windows looked onto the path used by (lots of) people who weren't hotel guests but were going to and from the leisure club. Again in fairness the wifi was very good but we spent the first minutes of using it looking for somewhere else to stay! In the end we were just too tired to go somewhere else. Since the (old) window was only single glazed and faced onto the path it was pretty noisy and when people spoke in other rooms it sounded as though they were in our room. We usually like to sleep with a window open but the only opening window was one which opened to the full height of the window and opening it would have been very insecure. In fact the best summary of our (one night) stay is that we felt very insecure from the moment we arrived until, with some relief, we left – never to return!

"Dump"

1
07/11/2015

We stopped for all of 10 min, although the room or should I say chalet was advertised as non smoking the room stank of stale cigarette smoke, the carpet hadn't been cleaned and was filthy, the bathroom was totally dated and the extractor fan was very loud, talking of which the chalet next door may as well been in our room as they were very noisy. It was a total waste of my hard earned money, as we moved on to another hotel, we definitely wont be returning, I would sooner sleep in my car. Even though this is classed as a budget room, it should still have standards and be clean.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Babd0g, Thank you for taking the time to share your feedback. I am sorry that you encountered some problems. If you would like to call me at the hotel I would be happy to discuss these in more detail. Yours sincerely David Martin General Manager

"Very pretty hotel"

4
05/11/2015

This is a very pretty hotel, rooms are clean, village rooms are very good, don't bother with breakfast though, plates were filthy dirty, they could not cater when the hotel was busy, very nice location. Swimming pools is good, but they had kids lessons taking up all the children's pool, so my daughter never got to swim, which is terrible as this is one of the reasons we booked this hotel.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear tpabslg, I am pleased that on the whole you enjoyed your recent stay with us. I will look to addressed the issues you encountered at breakfast and can assure you this is not our usual standard. We look forward to welcoming you back in the future. Yours sincerely David Martin General Manager

"Grotty"

2
05/11/2015

We are currently staying in The Village. Our blind fell down as we entered the room, there are cobwebs hanging from the ceiling, the place is horrendously outdated and smells of damp. To be avoided. I'm sure the main hotel is lovely, but don't stay in The Village.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Sunny_Annie2014, I am sorry that your room did not meet with your expectations during your recent stay. If you are staying in the future please give us the opportunity to rectify these issue's by contacting reception. We will look to address the issue's you highlighted. Yours sincerely David Martin General Manager

"Wedding weekend"

5
04/11/2015

Me and my wife had our wedding breakfast and reception at this venue. We had Angie who had sorted everything out running up to our big day and was really helpful when sorting out any issues we wanted to raise i stayed at the hotel the night before my wedding with my 2 year old son and was able to check out late before moving to the bridal room which was superb the first room i had was great comfy and specious my son had enough room to play with is toys while breakfast opens a little later on weekends but as my son likes to have his breakfast before it opened i was given a box of cereal of choice a bowl the night before and was able to go to reception for some milk at 6am so he could have is breakfast the food was amazing at breakfast the service was brilliant at all times from bar staff to reception staff i couldn't fault them. then for the big day all guests where created with a glass of bucks fizz or bottle of beer the glasses where put laid out in our initials which i thought was a nice touch we where then led into the wedding breakfast by john our host for the day john was brilliant the day ran smoothly and everyone was seemed to enjoy the day the food was excellent and the service was brilliant i can not fault the hotel or the staff for the way the day went it was so smooth anyone who is thinking of getting married here i say go for it we choose this venue for the lake and other nice photo areas and it was just the most amazing day so thank you to all staff involved

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Adam S, What a lovely review. We are delighted you choose Park Hall Hotel to hold your special day. I will share your lovely feedback with Angie, John and the team. I do hope we can welcome you back again in the future. Yours sincerely David Martin General Manager

"family wedding"

5
02/11/2015

Had a lovely two night stay at park hall for my son and his partners wedding. I booked a double and a family room in the main hotel got two big family rooms with good size double and single bed. Good quality mattress very comfy. the power shower blew hot and cold whilst in it. Lovely clean reception with very helpful staff, restaurant was clean, lovely cooked breakfast and wide selection of other options, Good service. Would recommend for a wedding,

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Sue C, I am delighted you enjoyed your sons wedding here at Park Hall Hotel. I will share your kind feedback with all involved. Thank you for recommending us as a wedding venue. Please come and visit again soon. Kind Regards David Martin General Manager

"what an improvement"

4
02/11/2015

well the hotel has improved a lot going on the past reviews we had a very comfortable clean room in the main building, wonderful breakfast and helpful welcoming staff, good location for Blackpool and Southport nice rural setting - nothing to complain about

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Lorraine M, Great to see you enjoyed your recent stay. Please come visit again soon. Kind Regards David Martin General Manager

"Friendly and comfortable "

4
01/11/2015

We had a two night stay at the hotel. It isn't in Chorley itself, but is in a rural location. The reception and bar area are really pleasant and nicely decorated. The staff were really friendly and helpful: we arrived early and they made the effort to get our room ready quickly. Our room was very pleasant. You often get a double room with a camp bed squeezed into the corner when staying with a child, but this was a proper triple room, very spacious. There was a hair dryer, an iron and ironing board plus tea making facilities. The room was cleaned daily, although they were very busy after a pageant and were quite late coming round on the first full day. We used the leisure facilities: the gym, pool and sauna. They were fine, although the pool area was looking a little tired. The leisure pool was warm, but the changing rooms were freezing. We had breakfast and the food and service were good. We were a bit later down on the second morning (about 9 am) and they had run out of a couple of things by then. All in all, we had a pleasant stay and I would recommend the hotel.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Cas94, I am pleased to see you enjoyed your stay and would recommend us to others. We look forward to welcoming you back in the future. Kind Regards David Martin General Manager

"Not bad"

3
30/10/2015

Pictures on web better than what I stayed in.Staff very good breakfast was spot on stayed in the main hotel in room 208 it was clean but felt it was a little dated and could do with a lick of paint.Tv way too small for room .Glad I got a deal on web as I would not have paid more than what I did .

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Andrew281014, Good to see you enjoyed breakfast and you found the staff to be very good. We are currently replacing some TV's with larger models so hopefully this issue will be addressed soon. I will get the maintenance team to check the bedroom and see what improvements we can make. Hopefully we will see you again in the future. Kind Regards David Martin General Manager

"Butlins Style (Off site) Village accommodation!"

2
29/10/2015

We booked a 3 night stay in the Hotel, but we didn't actually stay in the Hotel, we were put in a room about a 2-3 min walk in what can only be described as dated 'Butlins' style accommodation. Parking facilities for 'the village' area only are very poor (especially if you have a lot of luggage like us). The Hotel itself is nice, and our 'village' bathroom was nice, however it's a shame that the whole bathrooms haven't been completely modernised, as part of the room with the sink in is still a bit dated still. The rooms themselves we're ok, but nothing special and a bit tired. We had a draft coming through the door and our bed sagged in the middle. The internet was non existent and a waste of time. The breakfast was very nice and had a good selection of hot and cold food and the waiting staff were very nice & helpful. However there were issues with service.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Keith M, Thank you for taking the time to review your stay. Please accept my apologies that we have failed to meet your expectations in some areas. I will look to address the issues you have raised. I do hope you will come back and see improvements in the future. Kind Regards David Martin General Manager

"Home from home"

5
28/10/2015

I'v been staying in the main hotel which Jeanette kindly organised for me, we have two rooms and they are both spotless, the girls work so hard keeping the rooms really nice for your stay ,the staff are so fantastic , Hannah looks after us really well in the restaurant and Neil is to hand for anything you may need help with on reception .All staff are extremely hard working and very attentive. The food in the restaurant is out of this world. My experience so far has been a good one so don't let bad reviews put you off the main hotel, I'm staying a while longer so I will put another review on before I leave which I'm sure will concur with this review.

"Check the room you have been allocated "

1
27/10/2015

Got to hotel ... Eventually found room after poor direction from reception. It was not in the main hotel, it was like a Butlins chalet. Returned to reception and were offered three more rooms all equally small and pokey. Eventually the reception manager helped by find us a superb hotel ,although slightly dearer it was a world away from this hotel. Advise ring direct and check the location of the room you have selected.

"What an absolute dive!!!"

1
21/10/2015

After spending three weeks working away and lodging here i can well and truly say the staff are the most un helpful people ive ever met they must of been picked off the street. The food takes over an hour to come out and after being told that they were very busy in the restaurant so theres a back log i went to have a look and after 4 consecutive nights there was never more than 10 people eating in there. My room wasnt serviced on several occasions no clean sheets no clean towels. My toilet seat wasnt even attached to the toilet it was on the floor. There price of beer is what can only be deacribed as london prices. This hotel isnt extremely dissapointing and isnt worth 1 star let alone 5

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Jack D, Thank you for taking the time to review your stay. Please accept my apologies for any issues you encountered. Having now discussed these issues first hand with yourself we will look to make improvements moving forwards. Kind Regards

"Handy for M6"

5
19/10/2015

Nice clean hotel with very friendly staff, set in lovely grounds overlooking a lake. We did not use the leisure facilities but these were available up till 1600 hrs. on day of check out. Very easy to reach from M6.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Gordon H, I am pleased you enjoyed your recent stay with us. I do hope we can welcome you back should you be in the area again. Kind Regards David Martin General Manager

"Amazing"

5
19/10/2015

We stayed in the village complex and after reading reviews on here we panicked and wanted to cancel. SOOO glad we didn't, the chalets are beautiful and absolutely spotless. 16 of us went for the tribute night and had 8 rooms between us. Staff went out of their way to make our stay enjoyable including putting all our rooms together bringing room service and lots of ice buckets for us too. :-) the food was easily with in the top 5 meals all of us have had. Pools, spas etc were lovely. Lots of bars to choose from as you walk round the complex! Breakfast was lovely too, a massive selection and again the staff were amazing bringing tea coffee etc over to the tables. We have all said we would love to go again. Please don't listen to the bad reviews on here they're b******t :-) we nearly cancelled because of the bad reviews such a good job we ignored them. No pleasing some people!

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Kellyman15, Great to see you and your party enjoyed your weekend stay and entertainment with us. I will share your kind feedback with all the team especially the kitchen team who will be thrilled you rated the food so highly. We do hope to welcome you all back soon. Kind Regards David Martin General Manager

"Hen weekend "

5
18/10/2015

Was pleasantly surprised with this hotel after reading the reviews we a party of 16 were in the chalets which had a super clean modern bathroom, comfy beds room was very big and clean. Rest of the hotel was really nice to, food was amazing as was the service and our entertainment, perfect stay perfect hen weekend!

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Hlo26, Delighted to see you enjoyed a perfect hens weekend with us. I will share your kind words with the team. Come and visit again soon. Kind Regards David Martin General Manager

"Better than expected.."

4
17/10/2015

After parking up outside the main reception we went and checked in. This was done quickly and the people behind the desk were friendly which is always a good start. Only thing was we had brought all our bags with us to then be told we were situated in the village.. So off we went back to the car and drove round to the other side. The hotel backs onto the old Camelot theme park which looks interesting. It's all blocked off and you can't really gain access. Shame really as it did look like it could've been quite good in its prime. After parking up we went to our room which was situated in one of the 'village blocks'. Upon entry we were greeted by a large living space with plasma TV on the wall and a sofa, the bed was huge, no idea what size it was but you could've fit four people in ha! Bathroom was modernised so first impressions were great. Room could've done with a bit more care in cleaning as there were a few hairs in the bath so that hadn't been cleaned and fingerprints around the bathroom were clear to see. Just a bit of a touch up here and there and you couldn't fault the room one bit. Overall it was a good stay for one night and yes I'd go back again but only if we were guaranteed the village room. However after reading the reviews on here some of the village rooms may not be to the same standard so just be careful what you get as you could be paying the same price as someone with a room as nice as mine!

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Matt12071991, I am pleased you where happy with your recent stay and found the village rooms to your liking. I will highlight the cleaning issues and get the team to take a little more care in this area. We have a program of improving our village rooms and I am happy you found them of a good standard. Do come and visit again soon. Kind Regards David Martin General Manager

"Business Trip"

5
17/10/2015

Excellent hotel with great views. Polite and friendly staff with excellent food. The decor is very nice and i have stayed here a couple of time. It sits of the edge of the abandoned Camelot Theme park which you can see the old roller-coaster if you look up. The rooms are very nice and spacious. I will always make a point of coming back here when i am up that way in the UK.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Joe L, It's great to hear we are your hotel of choice when you are in the area. I will share your kind words with the team and we look forward to your next visit. Kind Regards David Martin General Manager

"Great value"

4
17/10/2015

i stayed here just for the one night,to attend a wedding being held here. Reception is smart and the staff process you very quickly. I was staying in the annex .This involved a drive through the now defunct Camelot car parks . The room was really comfortable and very clean.The bed was queen sized.everything you need from a hotel room is catered for . I have paid a lot more for rooms not as good. So great value

"Potential missed"

3
16/10/2015

This offered so much and missed the mark. Hotel looked good but the surrounding land, part of the hotel complex, was in need of tidying up. The room could have been good but the lighting was bad leaving the lounge area dowdy. The food is best epitomised by the breakfast with the buffet looked as if it was dumped on the hot plate The black pudding seemed as if it was all cooked up for the start of service and then allowed to stand there and dry out. Just disapointed with what could have been great being average.

"Good hotel, excellent location, great staff"

5
11/10/2015

I stayed at the Best Western, got a good room rate by booking with an online agency, however the room I had booked was not for me, the hotel upgraded me without question and the receptionist was such a lovely woman. The hotel is really close to the M6 but up a winding country lane and the scenery around the hotel is lovely. I used the leisure centre for swimming. Glad I booked here, will go back

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Sheilabeila14all, Thank you for taking the time to review your recent stay. I was pleased that you enjoyed your stay and that the reception team helped you as required. I do hope you will come back and visit again soon. Kind Regards David Martin General Manager

"Main Hotel is OK"

3
02/10/2015

Stopped here on a business trip. As a few on here have commented, the main hotel is modern and nice, HOWEVER I was given a "room" in the village complex, which was a fair distance from the hotel bar and restaurant. The room was in need of a refurb but was clean enough. We ate in the bar and the food was good and reasonable priced. Staff were all very pleasant. The main disappointment was being in the Holiday camp like village, we were lucky it was a nice and dry day or else the walk to the restaurant/bar would not have been. Would only stay here again if i was in the main hotel.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Zeke131358, Please accept my apologies that you village complex was not suitable for you. We do keep plenty of umbrellas behind reception should guests wish to use one. On a positive note I was pleased you found the rooms clean, staff pleasant and food good. Hopefully you will come back and stay in the main hotel soon. Kind Regards David Martin General Manager

"Chris & Ann"

5
30/09/2015

Great stay, staff were great, friendly & helpful, food was excellent, we used the half board option and could have had three courses from the table d'hote menu but chose the allowance from the a la carte but it's nice to have the choice, spacious room with good wifi, room was spotless , would definitely stay again.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear C P, Delighted that you enjoyed all aspects of your stay with us. I will share your kind feedback with the team and I do hope we can welcome you back again soon. Kind Regards David Martin General Manager

"Comfortable - a little tired"

3
29/09/2015

We stayed for 1 night before a conference. We went swimming in the spa - used the lanes pool - it was absolutely freezing and the floor in the changing rooms wasn't very clean. After eating in town we sat in the bar and chatted with friends - the prices were typical hotel. The service was good and it was nice and quiet. The room was big enough, comfy enough - just a little tired. Wifi / internet worked well. The breakfast was nice enough. The conference went well and the staff worked very hard to accommodate all our needs - top marks for that one! Sadly the walkways to the conference room were not the best - dirty doors, tired carpets that needed glue to make them safe, damaged walls... I totally understand why it's not had a makeover for a while with the closure of the theme park next door - but it does need a wash and brush up.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Jane G, I am pleased that you had a comfortable stay and the staff work hard to accommodate you. We will review the problems with your stay and look to make improvements moving forwards. Kind Regards David Martin General Manager

"Had a great weekend"

4
28/09/2015

I stayed in The Village accommodation with friends. I liked the community-feel layout of the 'little houses'. Our room had recently been decorated and the carpet was new. My bed was comfortable. The room was clean. Some areas of the hotel look a little tired, but improvements have been made since the last time I visited The Park Hall Hotel. Most of the waiters/waitresses are quite young (perhaps students) but they were obviously trying their best to provide a good service. I have been to a conference before at this venue, and would definitely return again in the future.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear tcc49, Delighted to hear you had a great weekend with us and enjoyed your stay in the village. We are continually trying to make improvements and I am glad you have seen positive changes. Come back and visit again soon. Kind Regards David Martin General Manager

"Enjoyable weekend away"

4
28/09/2015

I took my mum away for the weekend at this hotel and we had a really nice weekend. We stayed in the village part which was handy for the leisure club. The room was comfortable and clean. The beds were comfy and the facilities were good. The village is not like a conventional hotel as it is a chalet type complex with little bungalows. It was different but the rooms had everything you needed. My only grumble was that you could easily hear the next door room, so if you had noisy neighbours that could become an issue. Although the leisure club looked old and tired in areas, it had everything you needed. It was good to have an adult only pool to do lengths and the Jacuzzis, sauna and steam room were lovely. I didn't have a £1 coin for the locker and the receptionist borrowed me one - all the staff in all areas were very professional and helpful. We decided to book for the Faulty Towers dinner show and we were not disappointed at all. The show was hilarious and the food was really nice. Again, the staff were lovely and nothing was too much trouble. We had a fab night. We found the weekend to be good value for money and we would definitely return to this hotel. Its location is ideal for the Lakes, Blackpool, Liverpool etc. We had a really nice weekend and could have stayed another night to be honest. Many thanks.

BWParkHall, General Manager at BEST WESTERN Park Hall Hotel & Leisure Club, responded to this review
Dear Paul B, I am pleased you and your mum enjoyed your weekend stay with us and found you got good value you for money. Hopefully we can welcome you back again soon. Kind Regards David Martin General Manager