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Best Western Plus Chestermere Hotel, Chestermere

4.5/5  - basé sur 165 notations.
200 Marina Drive, T1X 1N2, Chestermere, Canada - Ver el mapa

El Best Western Plus® Chestermere Hotel es el único hotel de Chestermere. Si se encuentra de visita en la ciudad para disfrutar del Lago Chestermere, realizar un recorrido de golf o visitar a familiares y amigos, ahora dispone de un espacio de alojamiento que le ofrece un cordial servicio de atención al cliente y unas instalaciones orientadas a los viajeros. Este hotel de nueva construcción situado a poca distancia de Calgary, Alberta, invita a los huéspedes a disfrutar de un desayuno caliente gratuito, tomar un baño en la piscina cubierta climatizada o relajarse en la bañera de hidromasaje. Acceso gratuito a Internet de alta velocidad en todo el hotel. Política flexible de alojamiento con mascotas. Saque el máximo partido a nuestro estacionamiento gratuito, el centro deportivo, el servicio de recepción las 24 horas y el servicio de lavandería durante su estancia. Estamos orgullosos de ofrecer unas nuevas, flamantes y amplias habitaciones. Todas las habitaciones cuentan con mininevera, escritorio, cafetera para una taza y televisor con pantalla plana. Habitaciones con sofá cama. Suites con sala de estar independiente perfectas para estancias de larga duración. ¿Tiene previsto celebrar una reunión? Ofrecemos una sala de juntas y salas de reuniones con servicios audiovisuales para satisfacer sus requisitos. Los huéspedes en viaje de negocios también valorarán nuestro apacible centro de negocios y la proximidad de nuestro hotel al centro Life Path Wellness, las oficinas municipales de Chestermere y a numerosas empresas cercanas. El Best Western Plus® Chestermere Hotel está situado a solo tres manzanas del hermoso Lago Chestermere. Este enclave goza de gran popularidad entre habitantes locales y visitantes que desean disfrutar de natación, pesca, paseos en barco y de una pista de patinaje sobre hielo durante los meses de invierno. En las inmediaciones del hotel encontrará el centro de recreo Chestermere, numerosos restaurantes de estilo informal y centros comerciales. Demuestre su habilidad jugando al golf en el Lakeside Golf Club o asista a los eventos celebrados en la Universidad de Calgary o en el SAIT Polytechnic. Calgary está situada a menos de 24 kilómetros del hotel, lo que le permitirá disfrutar de la mayor comodidad durante sus viajes de un día a la gran ciudad por motivos de placer o de negocios.

Best Western Plus

Chestermere Hotel

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 163 huéspedes
NOTA EMITIDA
Excelente
104
Muy bueno
39
Normal
8
Malo
5
Pésimo
7
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
8
De negocios De negocios
23
En familia En familia
67
En pareja En pareja
54
En solitario En solitario
8
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great Place to stay"

5
18/09/2018

great place to stay - pet friendly so that's great. Located well- places to exercise the greyhound. Close to a lot of dinner options. I went to Browns Social house.We have stayed here before and will stay again

PreetBestWestern, Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again.

"Comfortable but Loud"

4
03/09/2018

We stayed here with our 3 year old for a night on the way home. The hotel itself is very new feeling. Service was friendly and breakfast in the morning was a standard continental breakfast, good but nothing over and above most continental breakfasts. The big issue is that the walls are very thin. We could here everything the people next door were saying and the TV both above and next store. The other guests weren't being loud either, just talking normally. This made getting our 3 year old to sleep difficult and would be tough if you're a light sleeper. Overall a nice hotel but would find somewhere quieter for next time.

PreetBestWestern, Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I would like to apologize for inconvenience. We hope you will come back and see us again .

"Great Hotel"

5
29/08/2018

There are not many hotel options in Chesterrmere, so, since we needed to stay in Chestermere we're glad this one is quite new and modern. It is also convenient to shopping and restaurants. Our six night August 2018 stay was a very good value as well. We averaged $104USD/daily total cost including taxes. We usually pay much more for a hotel this nice. Not only was our single king room spacious and clean, the bed was wonderful! The breakfast (included) is nicer than many others in that you get real plates and flatware, not paper and plastic. The food is about what you would find at most hotels where breakfast is provided. We were very satisfied.

PreetBestWestern, Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 587-349-7444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great little hotel in a small city just outside Calgary"

4
07/08/2018

Great little hotel, very new. The only hotel in the City of Chestermere which is around 15 mins from Calgary. Lots of shops & restaurants nearby. A small beach is within walking distance. It has a small pool & the free breakfast is nice enough with a couple of hot dishes to accompany the regular breakfast stuff.

PreetBestWestern, Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Lennox, Thank you for taking valuable time out to give us your review. We great appreciate your feedback about our property. We look forward tow welcoming you back . Sincerely, Preet

"“Great Stay”"

4
06/08/2018

A little hard to find but once their was pleasantly surprised. It looks like a newer Best Western Plus. Lots of restaurants nearby. A few different places to eat within walking distance. We ended up eating at Swiss Chalet. The hot tub wasn't working upon our arrival. A little disappointing after a long drive. It would have been relaxing to soak in the hot tub. The beds were very comfy, as well as the pillows. Breakfast was good the next morning. Had omelettes and bacon. Would definitely stay here again if we are every back in the area in the future.

"This could become a habit!"

5
23/07/2018

Driving from Edmonton to Saskatchewan may include more stops here. Easy to find - great rooms and (as usual) great breakfast - complete with omelettes and bacon and waffles etc.... Newer hotel? Nice to NOT have to travel through Calgary! Only complaint - they were servicing the pool (of course). Otherwise no complaints!

PreetBestWestern, Manager at Best Western PLUS Chestermere Hotel, responded to this review
Jason, Thank you for taking the time to share you experience with us. We appreciate your feedback and look forward to seeing you again.

"Lacrosse Stay"

4
21/07/2018

Everything was great except they never asked about the points which I thought was strange. They also seemed to be short staffed at the front when we were visiting. They were out of pillows when I asked for extra pillows as well as the pool had no towels but was no problem to get more.

PreetBestWestern, Manager at Best Western PLUS Chestermere Hotel, responded to this review
Lacrosse Stay, I am sorry that we did not meet your expectations. I have spoken with both departments to ensure better service. I appreciate your review as I helps us to improve. Natalie

"Please get better TV system"

4
20/07/2018

Very good, cheerful, and helpful staff. Nice room and good tv. TERRIBLE remote control and no help available to learn how to use it or what programs were going to be on. It's a shame that Best Western cheaped out on the tv provider when everything else is so nice

PreetBestWestern, Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Mr. DesMoines Thank you for sharing your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice but noisy"

1
19/06/2018

Stayed at the Hotel for the first time and everything looked great. Rooms were neat and clean. Front desk staff was good and informative. Everything was going well until we got into the room and could hear every word and noise from the next room. This made it very difficult to sleep. Just to clarify this had nothing to do with the gentleman that was staying in the next room, he was not loud or making excessive noise. The issues were with the sound barrier between the rooms. We could hear every sound, even when his phone rang or flushed the toilet. So if you are a light sleeper than I would not recommend staying at this hotel.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Choppeer, Thank you for completing the survey regarding your recent stay at our property. I am sorry for the level of noise you experienced during your stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 587-349-7444. Sincerely, Preet

"A great location"

4
13/06/2018

We stayed here on a recent roadtrip to Manitoba and this location suited us well. The hotel is clean and bright and the room had everything we needed. After an initial wait for a luggage cart, we got to our room which was well appointed and comfortable. There is a small shopping mall across the street with several restaurants, so we were glad to have a short walk before dinner. We usually prefer to stay in Bed and Breakfasts, but were quite happy with this hotel and the breakfast is adequate with being remarkable.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Westerham, Thank you for your kind review of your recent stay with Best Western Plus Chestermere. We are so thrilled to hear that you found our rooms comfortable and enjoyed the breakfast. We look forward to your stay with us again. Sincerely, Preet

"Superb customer service"

5
25/05/2018

I really enjoyed staying here and found it clean and welcoming. I forgot my shirt in the closet after I checked out and they were happy to mail it to me! Fantastic customer service. You won't be disappointed!

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Ren, Thank you for taking the time to give us a review. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back! Sincerely, Preet

"a hidden jewel"

5
25/05/2018

Awesome rooms, great staff, used the laundry, breakfast pool and hot tub. The staff were friendly and willing to help. There was a great variety at the Breakfast and the beds!!! The best beds ever!. Would definitely recommend.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Alana, Thank you taking the time to give us your review. I'm thrilled to hear you enjoyed your stay. I will be sharing your kind words with the staff. We look forward to welcoming you again. Sincerely, Preet

"An excellent hotel in every way!"

5
06/05/2018

Staff were very friendly and accommodating at this new-looking, upscale Best Western. The decor is spot on, upscale and contemporary. We appreciated our nicely appointed, clean and spacious room, a king suite. Our stay was quiet - we did hear our neighbour very slightly, but it wasn't a problem. We enjoyed the small pool - it was a perfect temperature, and was a nice depth, 4.5 ft. The 5/6 person hot tub was also great. The breakfast attendant helped make our stay as she was so friendly. We appreciated the real dishes in the breakfast room - no paper plates here, thank you. We noticed there's a lot of parking, and this hotel is located very near (i.e. very easy walking distance) to numerous restaurants, bars, and other shops, and just a couple blocks from the beach.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear valued guest, We greatly appreciate you taking the time to give us your review. We are thrilled to hear that you enjoyed all the amenities at our hotel. I will be sharing all your positive feedback with my staff. We look forward to welcoming you back. Sincerely, Preet

"Very nice stay"

4
20/04/2018

Clean and enjoyable stay , close to our work site Lots of near by restaurants. Pool and hot tub looked very relaxing. Only complaint would be more options for the breakfast. Would enjoy returning for a pleasure stay

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you taking the time to give us your review. We are so glad to hear you have enjoyed your stay with us. We look forward to welcome you back. Sincerely, Preet Dhillon

"Best Hotel"

5
13/04/2018

Great location - close to everything - restaurants, grocery store and banks. Would recommend this hotel. Very clean. Amazing staff - so friendly! Would recommend. Check in and check out - were a breeze. Did not see area as I was there for work.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Shelley, Thank you for taking the time to give us your feedback. We are so thrilled to hear that you enjoyed your stay. I will defiantly be forwarding your kinds words to the staff. We look forward to welcoming you back. Sincerely, Preet

"A birthday to remember"

5
09/04/2018

Almost a year ago I hosted a surprise birthday celebration for my husband with family invited from Ontario, Jamaica, Latvia and I suggested the Best Western which everyone used (it was conveniently located with gorgeous room rental at the Dockside and evening first dinner planned at Brown's Social House). Hotel is clean and modern. Kitchen buffet is sufficient and plenty other choices in the area. Staff was friendly and accommodating with in-room gifts and cards to deliver before arrival. Everyone enjoyed their stay - we had 10 rooms booked

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Stephanie, Thank you for taking the time to give us your feedback. I'm so glad to hear that you and your guest enjoyed your stay with us. I will be sharing your kind words with the staff. Yours in Hospitality, Preet Dhillon .

"Hockey "

5
20/03/2018

Thos is a very new place. Close to anything you need. Walking distance to and from the rink. Staff were awesome! The breakfast was good and quick. The rooms were very clean and put together. Parking with bigger trucks a bit of a hassle but in the back there was room. Rates where very reasonable. Will stay here again.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for taking the time to share your review. We are so glad to hear your enjoyed your stay with us. I will be forwarding your kind words to the staff. We look forward to seeing you again. Sincerely, Preet

"No sound proofing"

1
14/02/2018

The hotel is clean and presentable but has a huge flaw in that there is absolutely zero sound proofing between rooms. I asked twice during my stays to be moved due to the noise from adjacent rooms and was accommodated, however a day later both times they put someone else in a room beside me. If this wasn't the only hotel in the area I would Gage definitely moved out because of the lack of sound proofing alone.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for taking the time to give us your feedback. Our sincere apology for the experience you had during your stay at our hotel. We have shared your feedback with the appropriate hotel team to ensure the issue is corrected moving forward. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Preet

"Best Western Plus Chestermere Hotel"

5
07/01/2018

This is a beautiful new hotel and we enjoyed our stay there! It is very close to amenities and close to Calgary and surrounding area. Breakfast had a nice selection of items to choose from. Very quiet.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for taking the time to tell us about your positive experience at our property. We greatly appreciate it. We are glad to hear your enjoyed your stay and you enjoyed our breakfast. We look forward to welcoming you back. Sincerely, Preet

"One night stay"

5
04/01/2018

This is a very clean, quiet hotel very close to the ice rink for those who have hockey kids. Breakfast is good, pool was great. Gym could of been bigger. But overall great stay! Restaurants close by in walking distance.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for taking the time to post a review about your great stay at our hotel. We greatly appreciate your feedback. I'm so glad to hear you enjoyed the breakfast and pool. We hope to welcome you back in the near future, Sincerely, Preet

"Good Hotel and close to calgary"

4
06/12/2017

The hotel was clean, quiet, and had a nice breakfast in the morning. The pool is also used by the Recreation department of Chestemere, so there were swimming lessons going on when we were trying to use it. A good option if you are staying in Calgary, but at a better price than Calgary hotels.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. We greatly appreciate your feedback. We are glad to hear that you enjoyed our breakfast. We look forward to welcoming you back. Sincerely, Preet

"Great Hotel with Excellent Amenities"

5
25/11/2017

If staying in the area I would highly recommend using this hotel property as your stay. It is a newer hotel property with nice rooms and great amenities. The rooms are large and staff is friendly. The location is also walking distance to variety of food establishments and very close to shopping services.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. We are so glad to hear you enjoyed your stay with us. We look forward to welcoming you back. Sincerely, Preet

"warm welcome in Chestermere"

5
22/11/2017

A newer facility which offers all of the amenities for the traveler. Close to many restaurants and central to the central business district. Comfortable rooms - enjoyed a great sleep. An excellent hot breakfast was certainly a Plus as the name Best Western Plus conveys.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. We are so glad to hear you enjoyed your stay with us. We are looking forward to welcoming you back. Sincerely, Preet

"Beautiful Hotel, Helpful staff"

5
18/11/2017

This was our best Hotels.com rate traveling through the area, so made it our destination. Lovely, new hotel. Staff was great in that the booking site didn't specify pet-friendly, and the available rooms were taken. They made arrangements to accommodate us somehow anyhow, so that was really appreciated. Hotel room was very comfortable, and nicely appointed. Within walking distance to a few places to eat, as there was nothing inside the hotel. Breakfast complimentary. Had a great sleep!

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. I'm so glad to hear you really enjoyed your stay with us. We look forward to welcoming you back. Sincerely, Preet

"Not so much"

2
16/11/2017

We selected the hotel in order to visit friends in community. We found the parking quite icy - especially the handicapped stall which we needed to use. There was only one employee on at check so she wasn't able to help us. The next morning no sign of shovelling or ice removal - if not for help from an other Guest we couldn't have left - which we really wanted to do. At least clear the handicapped stalls.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for your review. Your review provides some great information. This issue was not brought to my attention by my staff. I do agree with you the parking lot stalls for handicapped should have been cleared. I will be speaking with my staff and have some procedures put in place for our night staff when it is quit at the desk. Thank you for making me aware. Sincerely, Preet

"Second Visit"

5
14/11/2017

My grandsons encouraged me to stay at this hotel again because they loved staying with me here. They loved the pool and the hot tub, and just discovered the fitness room. They claim the beds and pillows are the most comfortable they have ever experienced. They are so delighted with the breakfast because they each found exactly what they wanted available.

PreetBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. We greatly appreciate your feedback. We are so glad to hear yourself and your grandsons enjoyed our property. We look forward to welcoming you back. Sincerely, Preet

"Beautiful hotel"

5
06/11/2017

This is a fairly new hotel so there's not really anything wrong with it. It was really nice to see a hotel room that was stuffed with furniture. It was roomy but still had everything that was needed. Everything was clean and fresh smelling and every hotel employee I spoke with from the cleaning staff to the front desk staff were very pleasant. The only complaint I have is the clearing of the parking lots around the building and roads because it's winter there was beeping coming from the machines all night. I do like to sleep with the window open a bit though so if you don't you probably wouldn't have heard it.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. We greatly appreciate your feedback. I will defiantly passing this forward to the entire team. We will be closely monitoring the times of snow removal. We look forward to welcoming you back. Sincerely, Preet

"Noisy!"

1
03/11/2017

The hotel itself is clean and modern. I am rating this review one star because of the way my complaint was handled. The bar across the way is extremelt loud and the room next to us had a dog that barked all the time so we didn't get much sleep. We spoke to the lady at the desk who was friendly. Filled out the feedback form as she requested. No follow up from an email we sent.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for taking the time to write about our hotel. We appreciate your comments and concerns. We take all comments into consideration and want you to know that we will use everything you told us to better our hotel and staff. We truly care about our guest's comfort. I dearly apologize for you not being able to catch some sleep. I understand the frustration on your end not receiving a response for your email. If you don't mind can you forward me the email address you emailed to so, I can investigate on our end. I did read you speaking to our agent in the morning at time of checkout. Did you speak with the front desk agent and advise of the noise in the evening it occured? Complaints due to noise are handled in a professional manner when brought to attention of our staff. We would like to have you stay at the property again to have a different experience. Sincerely, Preet

"Quiet, new, clean rooms - A restful stay!"

5
31/10/2017

We needed to stay in the Calgary area for a medical procedure and decided on the newer Best Western in Chestermere as it was close to our daughter's residence and accepted pets. We rented a King Suite and found it to be very clean with the most comfortable bed and quite spacious with a pull-out sofa, a desk and a couple of chairs to relax and watch T.V. We also took advantage of the pool and hot tub and loved the complimentary self serve hot breakfast. Another plus was the close proximity to restaurants and shops in Chestermere, all within walking distance. Best sleep I have ever had in a hotel.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. We greatly appreciate your feedback. I'm so glad to hear you enjoyed your stay and really enjoyed our breakfast. We look forward to welcoming you back. Sinceerly, Preet

"Service"

5
24/10/2017

Very nice clean hotel staff pleasant and breakfast very good definitely will stay here again next time we come to Calgary We stayed here mine the 29th to July the 2 nd could I get the points added to my new reward card thanks Norman lockie

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. As I see you became a rewards member after you checked out. You would need to go through Best Western Rewards as they would be able to better assist with this matter. The contact number for BWR is 1877-735-1737 If I can provide any assistance, please don't hesitate to contact me directly at 587-349-7444. Sincerely, Preet Dhillon Best Western Plus Chestermere Hotel

"Lovely, clean, friendly"

5
17/10/2017

The front desk staff offered good suggestions for meal options in the area. They made sure we were comfortable, had everything we needed, were friendly. The room and building are clean and well lit, ample parking, good breakfast, and much-appreciated pool and hot tub!

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. We are so glad to hear that you enjoyed your stay with us. We greatly appreciate your feedback and look forward welcoming you back. Sincerely, Preet

"a very pleasant stay."

5
16/10/2017

We had never travelled in the area of Chestermere ,Alberta so had no idea what to expect. We were delighted with the Best Western Plus Hotel in Chestermere. We were attending a wedding and the hotel was very convenient. We would highly recommend it to anyone! There were shops and restaurants located near by. The hotel was a very good place to stay.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. We greatly appreciate your feedback. Sincerely, Preet

"An excellent example of Best Western's rebrand"

5
14/10/2017

Best Western has been aggressively seeking to rebrand and standardize all new hotel developments in the chain. The Best Western Chestermere is an outstanding example of Best Western "getting it right." I telephoned the hotel directly to make a reservation and the associate was helpful, prompt, and offered accurate directions to the hotel. I arrived quite late at the hotel and parking was ample. Check-in was efficient and within minutes I was in my room. The room was immaculate and large. The amenities were very well thought through; electrical outlets were accessible and all the furniture and fixtures were of good quality. The decor was modern and subtle. Lighting was excellent. The cleanliness was of a superior standard. Towels and bedding were good quality. The climate control was simple and worked well. My only complaint, and it is quite minor, is that as a single queen room, I didn't like the positioning of the bed against the wall parallel to the window (aka when in the bed you would be facing the exterior wall with the window instead of having the television directly in front of you. It's just a minor mannerism of mine not in any way an issue I'd dock the hotel for doing. As I was in the area on business the wifi was fast and free and the workspace functional. I was so pleased with the facilities that I extended my stay by an additional night rather than re-locate a bit closer to where I had to be the day after. I only had the complimentary breakfast on my last day and it was excellent in the variety and options. Only minor item was the eggs were prepared as if you were served eggs on an airliner and the cheese in them was clearly processed. Everything else though was great and in fact superior to a $30.00 in-room breakfast I had a few days later the Calgary Marriott Downtown that was cold and served in to-go containers. Very pleased with my stay and wouldn't hesitate to recommend to anyone. Best Western is sure changing it's game; until now, I would've never customarily selected a Best Western as a place to stay. Well done.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. We really appreciate your feedback. I'm so glad you enjoyed your stay with us. I will definitely share your experience with the team. We look forward to welcoming you back. Sincerely, Preet

"Maybe ... we have a home ... last stay.... happy and sad"

5
14/10/2017

Our hotel hopping started in September, but now we are planning to get our Trailer and Motorhome from Arr Kann just down the highway from Chestermere Best Western. That is why we choose to stay here, we had just spent 4 nights in Drayton Valley Best Western, we did learn that booking ahead allows for getting your choice of Best Western hotel room. We still have to make a trip back to Calgary for moving!

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for your review. I'm so glad you enjoyed your stay. We look forward to welcoming you. Sincerely, Preet

"Great location and well managed"

5
11/10/2017

Had a great couple of nights here recently for a family event. Great location in Chestermere, close to the lake and local amenities. Would have been excellent all around but bed was a bit soft for my liking. Breakfast was included and it was delicious and catered to all sorts of appetites.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. I'm glad to hear your enjoyed your stay with us. We hope to welcoming you back. Sincerely, Preet

"Restful stay"

5
03/10/2017

I/we have stayed at the Chestermere Best Western Plus hotel a number of times. The rooms are always clean and the bed is very comfortable. They provide a great buffet breakfast. This time they had small cheese omelets that were very delicious. This is our go too place to stay when on the east end of Calgary.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. I'm so glad to hear you enjoyed your stay with us. We look forward to welcoming you back. Sincerely, Preet

"Clean and Close to Everything!"

4
01/10/2017

This was a great place to stay and for a great price! The room was very clean, the breakfast was amazing with lots to offer! It's close to lots of restaurants and not far from Calgary. My only complaint would be that the walls are paper thin. The people next door had an alarm go off that woke us up very early and then we could hear their whole conversation and bathroom use...

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. Your feedback is greatly appreciated. I'm glad you enjoyed the breakfast and our location. Sincerely, Preet

"Superb location and beautifully appointed!"

5
27/09/2017

Located within walking distance of shopping, a lake and great restaurants! Great staff, always helpful especially Natalie the General Manager. King room was well decorated. Lots of little extras. Would definitely go back!

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. I'm so glad you enjoyed your stay with us. I'll be sharing this with the team. We look forward welcoming you back. Sincerely, Preet

"best best beds all around!"

5
22/09/2017

you cannot beat the beds of this hotel! beautiful hotel keeps reassuring me to stick with Best Westerns all around the country! from staff to the breakfast menu, everything is rate at 10 for me! always love my stays herein Chestermere. Youwont be disapointed .

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. We greatly appreciate your feedback, I'm so glad you have enjoyed your stay with us, We look forward to welcoming you back. Sincerely, Preet

"Bring earplugs"

3
17/09/2017

The appearance of the hotel inside and out is very nice. Rooms are clean and big enough. The one big issue is the lack of sound proofing between room and the hallway. You could here every word the people in the adjoining rooms were saying, almost like they were in your room. I highly recommend if you plan on staying here, bring earplugs.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. I apologize that your stay failed to meet your expectations. Your suggestions are much appreciated and have been shared with the team to make the necessary amendments. Sincerely, Preet

"Comfortable for a night or two."

4
13/09/2017

As previous reviewers have mentioned the walls are thin. After our flight from Australia though this hotel was more than adequate. Free breakfast in the morning hit the spot. We found a really nice place for dinner back over the bridge which was lovely.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying wit us. We greatly appreciate your feedback. We look forward welcoming you back to our hotel. Sincerely, Preet

"Comfortable Stay"

4
13/09/2017

The Best Western is located amid shopping and restaurants. Rooms are clean and comfortably. Check in was seamless and friendly. The lobby is nicely appointed; there is a pool, spa and fitness facility. We recommend this hotel.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. We greatly appreciate your feedback. We look forward welcoming you back to our hotel. Sincerely, Preet

"GREAT"

5
12/09/2017

You would have to look for a better Hotel, and I have Hotel experience. Best Western Plus in Chestermere, is good. Quaint, off the grid so to speak, great staff, rooms to die for, and superior staff. The breakfast they provide every morning is nothing that I have ever seen before, and would book a room just for that.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying wit us. We greatly appreciate your feedback. We look forward welcoming you back to our hotel. Sincerely, Preet

"Good Location"

3
10/09/2017

Walking distant to all amenities and the lake fronts. Have a nice stroll along the lake. New hotel but yes you do can hear your next door voices. But do have comfortable beds. Breakfast was excellent. Also it is close to Calgary and not far from Banff. We visited family in Calgary and went to Banff.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying wit us. We greatly appreciate your feedback. We look forward welcoming you back to our hotel. Sincerely, Preet

"Convenience"

5
10/09/2017

This is a great hotel in Chestermere, Calgary .Service is great and a good breakfast.Shops and restaurants convienently close by. Rooms clean. All day coffee available.Staff most helpful and friendly. Pool and hot tub convenient.

"Place to rest "

4
07/09/2017

Good place to stay. The building is fairly new, very clean, nice staff and very reasonably priced. I stay here whenever I am here on business, and find it is very comfortable place to stay. The continental breakfast included with the room is quite good.

"Chestermere convenient & comfy"

4
04/09/2017

Great travel access with lots of nearby food & shopping in a new development area. Hotel is like new, very clean throughout. The pool and full breakfast are an added plus. This is what you'd expect from BW standards and what this location delivers.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. I'm glad you enjoyed all the amentias at our property. it was a pleasure having you stay with us. Sincerely, Preet

"Great place at a good price"

4
31/08/2017

Enjoyed this very new hotel. Great amenities. The room was clean and bed comfortable. Enjoyed the variety of foods offered at the breakfast bar. Great location to stay if you want to avoid the busyness of Calgary.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. I'm glad you enjoyed the amentias at our property. Sincererly, Preet

"A nice place to stay!"

5
29/08/2017

A quiet and convenient location. This hotel is clean and comfortable. The check in and payment were fast and simple. I will definitely choose to stay here again. After a long road trip, it was a pleasure.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay with us. We look forward to seeing you again. Sincerely, Preet

"Chestemere Best Western"

4
28/08/2017

Beds comfortable, reasonably priced, good room size, clean., great breakfast and modern facility An overall great experience but the walls could have been more sound proofed. Could hear the couple next door talking.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. I'm glad to hear you enjoyed the faculties at our property. We look forward to seeing you again. Sincerely, Preet

"Incredible hotel"

5
28/08/2017

Beautiful hotel, only wish we could have stayed longer. The room was immaculate, the pool and hot tube was very enjoyable and the breakfast was exceptional. Will definitely stay at this hotel the next time we go through Calgary.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. I'm so glad you enjoyed the breakfast and all the amentias at the property. We will be looking forward to you staying with us again. Sincerely, Preet

"Grandkids mini vacation"

5
28/08/2017

My grandkids and myself love this hotel. The staff, rooms, pool and breakfast in the morning is perfect for a little mini-vacation with the kids. The hotel is close to Calgary , so we went to Calaway Park and the next day spent the day at the beautiful beach in Chestemere. The rates are so reasonable and after you stay with Best Western you receive points to eventually get a free stay. Which we used. Thanks once again for a great grandma -grandkid weekend. We will be back next year!!!

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. I'm so glad you and your grandchildren enjoyed the facilities at the property. We are looking forward to see you again. Sincerely. Preet

"Breakfast with Bacon"

5
21/08/2017

Nice and clean hotel, great location, friendly staff. Thank you for the upgrade and extra points! Superb breakfast with bacon and eggs! Also whipped cream for the coffee and waffles.... WOW! Cannot say anything bad about this place! We will be back!

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. I'm glad you enjoyed our breakfast. Hoping to welcome you back in the near future. Sincerely, Preet

"Nice new hotel"

4
16/08/2017

This is a new hotel. The rooms are large. We had a sleeping area and a sitting area. It was quiet and the staff were very nice. The breakfast was very good, as well. We would stay again if in this area.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. We are happy to see you enjoyed your stay and looking forward to welcoming you back. Sincerely, Preet

"Great value"

5
16/08/2017

Senior rate is unbeatable. Room was nice, Fridge with freezer is a nice bonus, as we had ice packs to keep frozen. breakfast good. Express checkout was handy. A little out of the way, but worth the trip.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us. I'm glad you enjoyed your stay with us and found the fridge a nice bonus. Sincerely, Preet

"Found by Accident and Now Will Always Stay Here"

5
14/08/2017

We were traveling the number one highway across Canada and needed to find a room for the night just in Alberta. We found this hotel by fluke and were so impressed! The beds were so comfortable, the staff was so nice and helpful and the complimentary breakfast was delicious!

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for your comments about your recent stay with us! We are very happy to know that you found the staff to be nice and helpful and the beds comfortable! We will look forward to welcoming you back on your next stay. Kind Regards, Jolene

"Nice place to stay"

4
14/08/2017

This hotel has clean rooms and excellent customer service. The breakfast was very good and had gluten free bread, although there should be a toaster for GF bread. We would definitely stay here again, as it is close to amenities and the view of the lake.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for your comments about your recent stay with us. I will be sure to pass along the recommendation for the separate toaster for gluten free bread. Thank you, Jolene

"Awesome Hotel."

5
12/08/2017

The staff and management are the best. Always friendly and accommodating. Super clean and close to all amenities. Beds are great and the hotel always has a great hot breakfast. One of ten best hotels in the Calgary area.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Hi Terry, Thank you for your kind comments about the hotel and staff! We are very happy to know that you consider us one of the top 10 hotels in the Calgary area! We look forward to your next visit. Kindest Regards, Jolene

"Disappointment to the chain"

2
09/08/2017

The room seems good at first, until you realize that you can hear the whole one-sided conversion of the guy next door to you in full audio. Even the tv is not good enough to drown it out until you increase it to concert level. If you go into the bathroom, you notice it has issues in height: the counter is normal sized, but the tub doesn't even reach my knee and the towels are hung as high as my head. It's enough of a height difference between the two to give you a complex. Walk from the towel rack to the tub and you feel like Alice in Wonderland. Went to the gym, and to be honest I am a Reluctant Runner. I need to watch the tv to ignore the fact my legs are burning. This gym is only for hardcores; the tv is tiny and on the far corner, but it doesn't matter anyway because the sun was blinding everything. The external door was in front of the gym windows, and the opaque aspect of the window door only compounded the effect so it was like a white flare into your eyes while you try to run. There were no blinds to help block it out, so I gave up and went back to my room. The tv channels aren't spectacular, but that's why I bring my laptop to enjoy Netflix. I was happily watching a show despite the slow internet connection until my internet stopped and an error message popped up: "Maximum number of devices reached for this transaction. Please contact the front desk to obtain an authorization code". I only have my phone and my computer on the internet, so not like I have many devices, but then the code isn't mine alone. I go to the front desk and tell her the issue, and she is very abrupt and only responds with the password. I tell her that I was using that password, but it kicked me out. She again responded with the password. How helpful. I go back to my room and inputted the password, got the same error message, and simply refreshed until it let me in. tl;dr version - The walls are so thin you can hear everything, the tub is a disappointment, gym as well, and the internet is crappy even when it does work. I'm usually content with Best Western, but this one definitely makes me wonder about its 'plus' status.

"Luxurious Stay"

5
09/08/2017

Prompt service, as well as a clean room made my stay wonderful. Lovely wide selection of food in the morning, and quick internet. If I needed to stay in another hotel, I won't think twice about choosing a Best Western. Wonder experience and comfort, therefore I will continue to take my business there.

"Time at the hotel"

5
09/08/2017

We stayed in the hotel for 3 nights and found the whole trip a great experience. The bed and pillows were just the right feel. We had a bit of trouble with the t.v. My husband did not get it to work at first. The staff were all vary friendly and tried to be a accommodating with all your wishes.

"Paper thin walls :( Noisy Hotel"

1
08/08/2017

Had a terrible nights sleep as the walls are paper thin. TV, slamming doors and even hearing the neighbors alarm go off UGH!! If you are ok with noise then maybe, but I would not recommend this hotel to anyone.

"Pick this one"

5
08/08/2017

Came out here for a wedding. Nice new hotel. Very comfy beds and nice sized rooms. Small pool but nice hot tub. The included breakfast has a goos variety, something for everyone. The location is fabulous. Walking distance to most conveniences and the lake front. This is where we would stay again. Highly recomended.

"Great Hotel for families"

5
01/08/2017

We are a family of six and we loved being together in one room. The hotel was very clean and modern and our kids loved the pool and breakfast in the morning. This is our second time staying at a Best Western Plus hotel and it will probably be our go to from now on.

"Comfortable stay at a great price"

5
29/07/2017

This is our second stay at the best western chestermere and we will be back. The hotel is clean, rooms are confortable and the staff is helpful. With breakfast included it makes for a great deal - fantastic price for everything that you get.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Kerri, Thank you for staying with us, I am happy to see that you found the hotel clean and comfortable and the staff to be helpful. We look forward to having you as our guest the next time you stay! Jolene

"Great stopping place."

4
28/07/2017

Just outside of calgary, excellent location if you are travelling through. Great new hotel close to lots of shopping restaurants etc. Pet friendly too. Definitely on my places to return list when I am travelling through.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us, we will look forward to having you as our guest the next time you stay with us. Sincerely, Jolene

"Wonderful Stay With My Grandsons"

5
28/07/2017

My Grandsons raved about the comfortable pillow and beds. They were prepared for a light continental breakfast, but were "blown away" by the fabulous, delicious variety. They want Grandma to bring them here again soon.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for choosing to stay with us. We are very happy to know that you enjoyed your breakfast with us and we look forward to having you as our guest the next time you bring your grandsons in. Sincerely, Jolene

"Best Western Chestermere is the Best hotel"

5
26/07/2017

Very clean and modern hotel with friendly staff and pet friendly accommodations. Rooms were very spacious and clean. Would definitely stay here again with or without the dog. Walking distance to restaurants and shopping.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Leanne N, Thank you for choosing to stay with us! We are very happy to know that you found the staff friendly and the rooms spacious and clean. We look forward to having you back as our guest! Jolene

"EXCELLENT HANDICAPPED AND PET-FRIENDLY ROOM"

5
22/07/2017

We stayed in the handicapped suite, Yes!! King bed suite with a roll-in shower and overall the facilities were very accessible. In the past year we have stayed in about 20 Best Western hotels and this is the first hotel that had a suite. Our only concern was the floor drain in the bathroom. The drain was in the center of the floor and this made it very slippery when exiting the bathroom. I would caution guests to "mop" the floor to avoid a serious fall. Also, there is not a microwave oven in this room. This was not a concern for us this trip so we did not call to see if one was available. The staff were friendly and our dog appreciated her "letter" explaining her rules to her and the attached treat. We will definitely be back to Best Western Chestermere our next time we have to go to Calgary.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear traveller77771, Thank you for staying with us. I am very happy to know that you were pleased with the accessible options we have at our facility. We unfortunately do not have microwaves in the hotel rooms, but do offer one available 24 hours a day in our breakfast area. We look forward to having you back the next time you stay! Sincerely, Jolene

"Great Location and Service"

4
21/07/2017

Very comfortable and spacious room. Staff very friendly and welcoming. Morning breakfast was such a delight! So many delicious items - hot and cold - to choose from. Can't remember ever having a free breakfast using real china plates, cups and silverware! Lots of dining area and the breakfast staff were so friendly and helpful. I would not hesitate to stay again! It was a beautiful area.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you sandyBrowerville_MN for choosing to stay at our hotel. I am very happy to know that you found the staff to be friendly and welcoming and that the breakfast was delicious. We look forward to seeing you the next time you stay with us. Sincerely, Jolene

"Wonderful stay!"

5
21/07/2017

We had 2 rooms and were very pleased with all the accommodations and very friendly staff. It's been a long time since I've experienced a free breakfast using china plates, cups and silverware! There were many delicious breakfast items to choose from. Eating space was adequate and tables were always kept clean by the attentive staff. It was nice to have two sinks in the bathroom area.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear sandyBrowerville_MN, Thank you for staying with us, we are very pleased to know that you enjoyed your stay with us. We are happy to know that you found the staff friendly and the breakfast delicious. We hope to welcome you back! Sincerely, Jolene

"Nice hotel - friendly service, welcoming to pet"

5
18/07/2017

We stayed here one night with our daughter and her dog. When we arrived, they gave her a little welcoming letter with a baggie and a dog treat--much nicer than the previous hotel which gave us a list of rules for the dog to follow with threats of being kicked out! The room was spacious and clean. The free breakfast was more than adequate: scrambled eggs, bacon, hash browns, yogurts, cereal, etc. When someone came in to the suite above us, it sounded like they were wearing marching boots! It was quite noisy but they did not keep us awake. We enjoyed our stay.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear JoNanak, I am very happy to know that you enjoyed your stay with us and that you felt your dog was welcomed with open arms. We do love all furry friends at our hotel and look forward to welcoming them as a guest here too. Thank you, Jolene

"Chestermere"

5
18/07/2017

Quiet, clean, modern hotel. Great breakfast selections Good selection of convenient stores and restaurants in the area. Easy access off the highway from the Calgary airport. Easy access into downtown area.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you 464lorim for staying with us! We are very happy to know that you found the breakfast great and the hotel itself quiet, clean and modern. We look forward to having you stay with us again at another time. Sincerely, Jolene

"Left hotel more tired"

3
16/07/2017

StAyed here early June, like the other reviews rooms are very clean, stayed top floor didn't know there was a highway construction crew right across they had 2 rooms all that was heard during the night is the doors slamming as they were back and forth between the rooms and would go to the stairwell well every 10-20 minutes for a smoke the doors are very heavy and close louldly we complained at 1130 pm and were told there was not much she could do as this went on till 230 am at this point we had our room changed in the am spoke to the mgr and she said there is no law from opening closing the doors ? I agreed but every 10 minutes, she offered a discount of ten dollars I told her don't insult me I know now that the rooms across me was booked for several days and 2 rooms at that, so my one night rental was not going to have any meaning , and Natalie you don't have to answer this I know and you know how I felt when I left you did nothing to make this stay enjoyable.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear rlangver, I am glad that we had the opportunity to discuss your experience with us at the hotel prior to your departure. Unfortunately as discuss I can not control the guest entering or exiting their hotel room. Thank you, Jolene

"noisy rooms"

1
16/07/2017

the walls between the rooms were very thin. I could hear every conversation. will NEVER stay there again. The dining room was too small. Counted about six tables for all guest. Rooms are clean. Breakfast was boring. The same every morning.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear 715samuelo, On behalf of the team at Best Western Plus Chestermere I would like to apologize for the amount of noise that you experienced during your stay with us. I am sorry that you did not find the breakfast options to your expectations. I will be sure to pass on your comments. Sincerely, Jolene

"Great location and hotel"

4
12/07/2017

Great location near the lake. Wonderful atmosphere with breakfast included. check in staff were fantastic, less so with the am check out staff. Overall, a wonderful hotel to stay at if you are looking for peace and quiet.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you for staying with us at the Best Western Plus Chestermere. I am very sorry that you didn't find the am staff to be fantastic. We hope that you will return to our hotel in order to experience the pleasantness of all our staff members. Sincerely, Jolene

"very nice hotel"

5
12/07/2017

The stuff was very friendly and helpful, hotel was super clean and in excellent condition. Our kids loved to swim in saltwater swimming pool. And the breakfast was a nice bonus, they had a lots of selections of food and delicious. We loved our stay and we would go there again.

"Very nice and clean hotel"

4
10/07/2017

The hotel is very nice and clean, the front desk staff are friendly and helpful. The free breakfast is good and has a pretty good selection of foods. The pool is quite small but in good condition from what we could see, we did not use it. The rooms are very clean and the showers have good pressure, the beds are very comfortable also. The only complaint we have is check-in time is 3pm, we arrived at 4pm and was told there were no rooms ready for us. It was 4:45pm before we were able to get into a room and there were other guests who had to wait for rooms also.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you Leisa for choosing to stay at our hotel. I am very pleased to know that you found the front desk staff to be friendly and helpful. I am very sorry that your hotel room was not available at the time of check in. We will be sure to review what happened and see what changes we can make to avoid this happening in the future. Sincerely, Jolene

"Beautiful, modern and very clean!"

5
10/07/2017

We stayed in this hotel July 2017 for two consecutive nights in a room with one king bed and a sofa bed. The room was beautiful, modern and very clean. The king bed was extremely comfortable and my teenage son didn't complain at all about the sofa bed. The breakfast offered just about any breakfast item you could imagine and was well stocked. Couldn't find the hair dryer and went out to buy one. Found it after, underneath the sink and pushed back a little!

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you Sheri for your review of our hotel. I am very sorry that you were unable to find a hair dryer during your stay with us. We will speak with the housekeeping team about ensuring that all amenities are visible to the hotel guests. We are very happy to hear that you found the rooms beautiful and clean. Sincerely, Jolene

"Great place to stay"

5
10/07/2017

Great place, it feels like a new building, the size of the rooms is great for big families, really close to Calgary, didn't get to use the pool but it looked nice, staff very welcoming with your pets, breakfast was good but kind of slow, it felt like they are not ready for rush hours and food is not ready on time, there were families waiting in the lobby for food to come out and staff never let them know so they went back to the room.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you Ana for your review of our facility, we are very pleased to hear that you enjoyed your stay. I am sorry for the experience you had with breakfast during your stay. We will look at this for future mornings and come up with a strategy to try and prevent it from happening. Thank you, Jolene

"Excellent place to stay."

5
06/07/2017

This is our favorite Best Western Hotel. We love staying here. The staff are all so friendly and the location is great. The rooms are really nice and everything is so clean. They even had almond milk for our cereal!

"Great hotel with a great location"

5
04/07/2017

Great sized rooms. Perfect location for shopping as well as restaurants. Friendly staff too. Only a short 10 minute drive to Calgary. You can walk to the lake as well. Breakfast had lots of variety. Definetly staying here again!

NatalieBestWestern, General Manager at Best Western PLUS Chestermere Hotel, responded to this review
Travis, thank you for taking the time to write your review. We enjoy having you stay with us and look forward to your next visit! Natalie

"Best Western Chestermere"

5
04/07/2017

This is a great,new hotel in Chestermere,Alberta. The hotel is dog friendly -something I really appreciate. The breakfast is the basic style of breakfast available at most Best Western. This is a good place to stay when you're in the area.

NatalieBestWestern, General Manager at Best Western PLUS Chestermere Hotel, responded to this review
Thank you F1739ALedm, we appreciate your kind words. I have shared your review with our Team and we look forward to your next visit. Natalie

"Nice Hotel"

5
03/07/2017

Very nice hotel. Great, friendly staff. Internet was a bit slow in the evening. Walls were a little thin - we could hear the conversations of the guests next door. I'm supposed to write up to 200 words but I pretty much said all that I needed to in the previous four sentences.

"Paper thin walls"

2
28/06/2017

Had an obnoxious person in the next room who at 2:30am decided to start yelling that he wasn't a robot. Phone in room didn't work so I couldn't call down to have them shut him up. also the breakfast are is small so if you want a place to sit get there early or have to eat in lobby or back to your room.

NatalieBestWestern, General Manager at Best Western PLUS Chestermere Hotel, responded to this review
Shane, thank you for taking the time to share your experience. I am sorry that your night was disturbed. I have check the phone in the room you stayed in, unfortunately we were not able to find any issues with the phone. We do our best to resolve any guest issue before our guest leave the hotel. I hope you would consider giving us a second try. Sincerely, Natalie

"Review Of Best Western Chestermere"

5
26/06/2017

The hotel room was very nice, and the price was very affordable. There were a lot of hot food choices for the breakfast. Overall, the hotel is very clean and modern, and is close to Calgary as an alternative.

NatalieBestWestern, General Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear X4497ASjeffd, Thank you for taking the time to share your experience. I will be sure to pass this on to the team. Natalie

"Cross country trip"

5
24/06/2017

Only stayed one night as we were on a cross country trip going east. The hotel is fairly new, well located and the staff were very good as we were travelling with a dog. Great help with anything we needed. Would definitely stay there again.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear DLD_53_11, Thank you for choosing to stay at the Best Western Plus Chestermere, I am very happy to hear that you enjoyed your stay with us. I am glad to know that the staff was good and helped out wherever you required. We hope to be able to welcome you back as a guest at another opportunity. Sincerely, Jolene

"Excellent Stay"

5
24/06/2017

I didn't realize that the room originally given to me did not come with a tub, but the staff found me another room that had one. My apt does not have a tub, and taking a relaxing bath is one of the highlights of my hotel stays.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear geralda904, Thank you for choosing to stay at the Best Western Plus Chestermere. I am very sorry that the original room you were given did not meet your expectations, however, I am very pleased to know that the staff were able to accommodate a room change for you. We hope to welcome you back to our facility at another opportunity. Sincerely, Jolene

"Pet friendly hotel"

5
22/06/2017

This is s great hotel. Very clean and the staff are very friendly and helpful. We had two cats with us on this trip. Not all Best Western hotels accept cats. We arrived at the hotel much later than anticipated.....4:00 AM. The front desk attendant offered us a late check out time, which was very much appreciated. We had a great experience and would definitely stay again and refer others also. Thanks so much.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear GMC_CMM_12, Thank you for choosing to stay at the Best Western Plus Chestermere. I am very pleased to hear that you enjoyed your stay with us and that you found the hotel clean and the staff friendly and helpful. We look forward to welcoming you back to our hotel at another opportunity. Sincerely, Jolene

"Great place with great value"

5
21/06/2017

Chestermere is just outside of Calgary and has plenty of amenities near by. The area looked like it was still developing so the location will only get better - it would not be convenient for guests wanting the action of downtown, but for a very nice relaxing stay with a wonderful breakfast with a more affordable price!

"A very good hotel for short stayovers"

4
14/06/2017

Check in was fast and hotel was easy to locate. Rooms were spacious and so was the washroom. Breakfast was good too. Few restaurants were around the area as well as banks. Shoppers drug mart was a stone's throw away and useful. Hotel did not have drinking water so got aquafina from the mart. Also it was open till 12 am. Hotels breakfast was very good and had all the necessities. The pool was ok. Receptionist was courteous and helpful. Rooms were comfortable. Overall had a very good stay.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Ahmed Atifur R, Thank you for taking the time to review your recent stay with us at the Best Western Plus Chestermere. I am very happy to see that you found the hotel rooms to be spacious and comfortable. We are pleased that the staff was courteous and helpful and that you were able to enjoy our hot complimentary breakfast. We hope to be able to welcome you back to our facility as our guest at another opportunity. Sincerely, Jolene

"One night stay before flying out"

2
12/06/2017

My husband and I stayed here before flying out the next morning. It looks really nice and has very informative staff. Unfortunately, once we got to the room we were unimpressed. The room layout was off (tv was beside the bed, not in front) and the walls were paper thin. When you can hear the people in the next room easily when they are talking at a normal decibel, it's not good. It is close to a lot of restaurants within walking distance which is nice. Checkout was quick and easy with decent breakfast before we left.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Sarah H, I am very sorry to hear that you did not enjoy your hotel stay with us. We strive to ensure that every guest has a great stay. I would love to discuss the problems that you experienced when you stayed with us further. We do have several different room types with different layouts, I apologize that the room you were in did not meet your expectations. We hope that you will stay will us again so that you can see some of the other rooms we have to offer. Sincerely, Jolene

"Best Western Plus Chestermere-just like the name says"

5
10/06/2017

Modern building, furnishings, and great amenities. The staff was courteous and professional. I needed extra help from staff upon arrival, and was quickly accommodated, and with smiles! The morning breakfast was tasty. We had a great stay!

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear 754abep, We are very pleased to hear that the staff was courteous and profession and that they were able to help you with the extra assistance you needed. I am happy to hear that you found the breakfast to be tasty and had a great stay. We look forward to welcoming you back to the hotel at another opportunity. Thank you for choosing the Best Western Plus Chestermere. Jolene

"Highly Recommeneded Hotel!"

5
30/05/2017

I'm definitely coming back always, when I visit my daughter in Chestermere. This hotel is the nicest BW I've ever stayed in. I once worked at BW In Calgary many years ago, and that is where I began getting my reward points, by signing up! Chestermere Hotel is a guaranteed excellent stay!! The pool is clean and the rooms are spotless!

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear 575kendral, Thank you for choosing to stay at the Best Western Plus Chestermere. I am very happy to hear that you enjoyed your stay with us. We are pleased to know that you found the rooms to be spotless and the pool clean. We look forward to welcoming you back to our facility on your next stay with us. Sincerely, Jolene

"Well beyond expectations"

5
29/05/2017

Excellent. A truly refreshing experience. I was delighted to have real dishes at breakfast and above-average selection. The room was, of course, clean and well-designed; the building was quiet and inviting, and the staff were welcoming.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear G7575OPdianep, Thank you for choosing to stay at the Best Western Plus Chestermere. We are very happy to hear that you found the room clean, the breakfast above-average and the staff welcoming. We hope to be able to welcome you back as our guest at another opportunity. Sincerely, Jolene

"Great Hotel"

5
27/05/2017

Staff very informative and very clean hotel. The woman at the front informed me of the best western promotion for spring when using a points card. Generally happy atmosphere. Room very tidy and clean, free wifi and breakfast, overall a great experience.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear mariacI1241HV, Thank you for choosing to stay at the Best Western Plus Chestermere. We are very happy to hear that you enjoyed your stay with us and that you found the hotel to be very clean and the staff informative. We hope to be able to welcome you back to our hotel at another opportunity. Sincerely, Jolene

"Chestermere trip"

5
16/05/2017

Really enjoyed my stay at the Chestermere Best Western Plus, it is a clean and well presented facility the pool is great. It is located across the road from several restaurants banks and a Safeway which is handy. The staff are very friendly and made my stay very enjoyable.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear JohngI2471FG, Thank you for letting us know about your stay at the hotel, we are happy to hear that you found the staff to be very friendly and the facility to be clean. We are pleased to know that your stay was enjoyable and the pool great. We look forward to being able to welcome you back as our guest at another opportunity. Sincerely, Jolene

"Friendly, welcoming staff, greal location, excellent stay"

5
14/05/2017

This is a new hotel in Chestermere, just a few km East of Calgary. A perfect location in a small city. The staff were all friendly and helpful, very willing to provide directions and information about anything I asked. This should go without saying, but is increasingly rare in many hotels. The room was very clean, everything new. Windows that can be opened.....this is always a selling point for me, and not always available. Also, I LOVED that this is a non-smoking building...that is so much better than a non-smoking room in a building that allows smoking. There is a pool and fitness centre here as well, but I didn't use either, even though they both looked great. Breakfast was provided each morning, including hot items (bacon, eggs, waffles), with a lovely staff who again was very willing to help with anything you might need. Breakfast was available until 10 am, which was very nice, as in many hotels it is only until 8:30 or 9:00 am. Overall a lovely facility, where I will stay again when I have the opportunity.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Sallygirl277, Thank you for staying at the Best Western Plus Chestermere, we are very happy to hear that you enjoyed your stay with us. We are pleased to hear that you found the front desk staff to be friendly and helpful, and the breakfast staff to be lovely. I will be sure to pass along these compliments. We look forward to welcoming you back to the hotel at another opportunity. Sincerely, Jolene

"Chestermere Value"

5
06/05/2017

The room size, cleanliness,staff and full hot breakfast was outstanding! The pool is being used used for local swimming lessons and is challenging at times. We would definitely stay again at this hotel.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Stephen M, Thank you for letting us know about your recent stay with us, I am very pleased to hear that you found the breakfast, staff and cleanliness to be outstanding. I am sorry to hear that you found the swim lessons in the pool to be challenging. We do put a cap on the size of swim lessons that are allowed to be offered, and leave the pool open to our guests while the lessons are going on. We look forward to welcoming you back to our hotel at your next stay in Chestermere. Sincerely, Jolene

"Good value, clean, comfortable hotel"

5
01/05/2017

My husband and I stayed here while visiting family just outside of Calgary. The hotel is relatively new, very clean and comfortable. I loved the comfortable bed. The staff is friendly as well. I would recommend this hotel.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Dear Oceansong2001, Thank you for choosing to stay at the Best Western Plus Chestermere. We are very pleased to hear that you found the beds comfortable and the staff friendly. We hope to welcome you back to our facility at another stay! Sincerely, Jolene

"Awesome stay"

5
30/04/2017

Rooms were very clean and comfortable modern and tastefully decorated. Staff was attentive and helpful. Breakfast had wonderful selection and was very tasty. Very reasonably priced as well. Overall a very pleasant place to stay.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Hello Bonny R, Thank you for taking choosing to stay at the Best Western Plus Chestermere, we are very pleased to hear that you found our hotel rooms to be very clean, comfortable, modern and tastefully decorated. We are happy to know that the staff was helpful and attentive and you were able to try and enjoy our breakfast. We look forward to being able to welcome you back to the Best Western Plus Chestermere at another time. Sincerely, Jolene

"Paper thin walls"

3
30/04/2017

good value. Walls are not sound proof at all .Good location to many amenities, which makes it very convenient .Dog friendly. Could use more signage om highway. Newer hotel that has just recently opened up in Chestermere

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Good Morning V2788YOgaryh, Thank you for taking the time to tell us about your recent stay with us, I am very sorry to here that you found the walls to not be sound proofed. We are very happy to hear that you found good value in the hotel and that we were located to many of the amenities that Chestermere has to offer. We hope to be able to welcome you back to the hotel at another time. Sincerely, Jolene

"."

5
27/04/2017

This is a new and lovely hotel. A little way out of Calgary in the lovely city of Chestermire. Good price , great rooms and breakfast. We would be willing to come back again. Highly recommend. Don't Book through Price Line it is in US dollars.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Good Morning, Thank you for taking the time to write your review about Best Western Plus Chestermere. We are very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to the hotel for another stay. Sincerely, Jolene

"good value"

4
22/04/2017

surprised that there was no fan in the bathroom. would love to see all hotels (with pools) to add a drying rod or line over the tub for wet swimsuits. pool and hot tub temperature were perfect. breakfast was excellent. staff were very attentive and polite.

NatalieBestWestern, Front Office Manager at Best Western PLUS Chestermere Hotel, responded to this review
Good Morning, Thank you for taking the time to let us know about your recent stay with us. We are very pleased to hear that the staff were very attentive and polite. I apologize for the fan not working in the bathroom, we will have this looked at and fixed. We hope to be able to welcome you back to the hotel at another time. Sincerely, Jolene

"Business"

5
22/04/2017

I will always stay at this hotel. It's amazing clean the breakfast is outstanding. Super friendly staff and management. Always willing to fit the extra mile. A home away from home. This is why I choose to stay.

NatalieBestWestern, Front Office Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you for letting us know about your recent stay with us at the Best Western Plus Chestermere. We are very happy to hear that you found the staff and management super friendly and the breakfast outstanding. We are pleased to be considered a home away from home for our guests and look forward to welcoming you back to our hotel in the future. Sincerely, Jolene

"Very Accomodating"

5
10/04/2017

Service and appearance of Hotel was very good The desk clerk was very considerate and went out of his way to get me the necessary for my late check in. The room was clean and fresh and quiet. Variety of breakfast was outstanding.

NatalieBestWestern, Front Office Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you for taking the time to let us know how your stay was with us. We are very pleased to hear that you found our desk clerk to be considerate and helpful. We are happy to hear that you found the rooms to be clean, fresh and quiet, and that breakfast was outstanding. We look forward to welcoming you back to our facility at a later date. Sincerely, Jolene

"Handy location"

4
07/04/2017

Handy to the Trans-Canada highway and bypasd around Calgary. Very scenic community by the lake. Good shopping and eating opportunies right next door. It was nice the way the hotel blended with the style of the surrounding neighbourhood.

NatalieBestWestern, Front Office Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Good Morning, Thank you for letting us know about your recent stay with us at the Best Western Plus Chestermere. We are very happy to hear that you found our community scenic and that there was lots to do in the surrounding area. We hope to be able to welcome you back to our facility at another time. Sincerely, Jolene

"Nice "

4
03/04/2017

Apparently the walls are pretty thin. I parked my truck in the back and someone else parked their truck in the back running and was sleeping in it. For some reason the the hotel was relentless about calling me and waking me up at 1:30 in the morning rather than going outside to the truck and knocking on the door. Breakfast was the typical hotel breakfast so no complaints there. All in all I think it's a nice place but then again it is new. Other than the call at 1:30 am, the staff was awesome and really good to deal with.

NatalieBestWestern, Front Office Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Dear Dave T, I would like to start by saying I am very sorry that you had the unfortunate experience of being woken up in the middle of the night by the front desk agent. However, I am very happy to hear that you found the staff awesome and really good to deal with. I do hope that you will give our facility another try to experience the level of service we strive to give to all of our guests. Sincerely, Jolene

"Trip to Calgary "

5
23/03/2017

We stayed at the Chestermere location, as it is close to the NE and SE corners of Calgary. The purpose of or trip was personal and also to see family, both of which were on the east side of Calgary. The hotel was very clean, comfortable and affordable. The pool and area was the cleanest I had ever seen. Staff were professional and made us feel at home.

NatalieBestWestern, Front Office Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Good Afternoon, Thank you for taking the time to submit your review of our hotel, we are very pleased to hear that you enjoyed your stay with us at the Best Western Plus Chestermere. I am happy to hear that you found the hotel to be clean, comfortable and affordable. We especially like that you found the staff to be professional and that they made you feel like this was home. We look forward to welcoming you back to our hotel at another stay. Sincerely, Jolene

"walls are paper thin"

2
01/03/2017

beautiful brand new hotel; really nice lobby, decor; breakfast was great; biggest issue is the walls are paper thin - very noisy - difficult to sleep at night as you can literally hear your neighbours next door and all the hallway noise as well

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
I appreciate the feedback regarding the walls. I have passed this on to the ownership for consideration. I am happy to hear that you found the hotel beautiful and the breakfast great. I appreciate you taking the time to write your review. Natalie

"Friendly, efficient staff, very clean, comfortable, and quiet"

4
28/11/2016

The exterior of the hotel is very inviting, and upscale looking. The lobby is well appointed, with the check-in desk front and center. The front counter staff were extremely friendly, helpful, and efficient. The room was very clean, with extremely comfortable beds, although the furniture was just average in quality. The complimentary hot breakfast was well stocked, with a good selection of both hot and cold items. The breakfast area was well maintained and re-stocked by very friendly staff as well. The pool area was a nice amenity as well. Reasonably priced, very good value!

"Ministry ambassador "

3
18/11/2016

First time at this property. It has only been open 7 months. 80 rooms. Clean Great friendly front desk staff. Only disappointment....... The walls are too thin......could hear the person in the next room. The closet door is way too heavy for most people to slide open.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you Steve for taking the time to write your review. I agree with you, the closet doors are quite heavy. I have passed on you kind words to our staff. Natalie

"MIDNIGHT PARTY AT THE LOBBY. HAD TO CALL THE RCMP."

1
05/11/2016

1) First I will mention facts, then I will state my opinion: --> I stayed at this hotel from October 21-23, 2016 at a room on the 2nd floor. --> on the night of the October 22 I was awaken at 11:30pm by very loud talking (almost yelling) and loud laughing outside of my room. --> at 00:30am I called the reception because the noise hasn't ended and "Richard" (that's the name I was given) answered the phone. --> I asked him to end the noise because my wife and I could not sleep and he said he would work on it. --> at 1am the noise hasn't ended so I called reception again, TWICE, but the phone call was never answered. --> I went downstairs because the noise hasn't ended and spoke to "Richard". I told him he had to do something about the noise and he said "well, they are at the lobby"; I said to him "you are allowing this to go on" and he said "that's your opinion"; I told him I was going to call the police. --> I went upstairs, called the RCMP and said to the dispatcher "please, send someone here to help me... I need to sleep and I cannot because of the noise." --> I recorded a short video of the "party at the lobby" on my cell phone to show the RCMP officer what type of "party" was happening at the lobby so that I would not find myself in a "he said, he said" scenario. --> at around 1:30am the noise ended and I received a call from RCMP Constable Ait saying he stopped by at the hotel and spoke to the group who was being noisy. --> the last time I checked on my phone it was 4:45am and I (obviously) had not fallen asleep yet. 2) my opinion: It does not matter how brand new a hotel is if I cannot SLEEP because PARTIES and NOISE are allowed in the lobby. If I wanted to have poor sleep quality I would have paid $50 at some trashy motor inn and dealt with the idea of "you get what you pay for". I have stayed at several Best Western hotels in the US and this kind of thing has NEVER happened to me. I have NEVER heard of such thing happening at ANY Best Western hotel. I went to Winnipeg on a business trip in September, stayed at the Chateau Lacombe and during one of my nights there were people with their room doors open talking loudly to each other across the hall. I called reception and complained about the noise; in less than 10 minutes there was a hotel associate at my door asking what the problem was; I pointed to him where the noise was coming from and he resolved the issue. I never had to ask again. Best Western has surprised me NEGATIVELY this time. I never thought this type of behaviour would be displayed by Best Western staff. Allowing the noise to go on for over 1 hr, telling me "that's your opinion" when I stated that staff was allowing the noise to go on and forcing me to call the POLICE so I can sleep have really done it for me. I am absolutely DISGUSTED with this hotel and have already written a letter to Best Western's CEO (David [--]). Let's see how it goes. I'll keep this review updated.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Mr. Leal, I am sorry that you had such a bad experience during your stay. Unfortunately the sound from the lobby and breakfast room areas easily travel up to the second floor via the balcony. I do know that from reading the report from my staff that your follow up call to the desk was not answered due to the staff member going through each floor and public area investigating your noise complaint. We ensure, far more diligently than before, that the noise levels any people talking/visiting in the lobby or breakfast area are kept quiet. Natalie

"Bi-Annual Goose Hunting Trip"

5
03/11/2016

6 Hunters in our group we were all treated like family by the staff of this Hotel. FROM Karen at the front desk (she was amazing) to the cleaning staff I would highly recommend this hotel to my friends and family.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Dawgfan, Thank you for taking the time to share your experience. We enjoyed having you and your hunting buddies and look forward to see you again. Natalie

"New Hotel"

5
27/10/2016

We were told that this hotel had only been open for about 4 1/2 months when we stayed there so everything was nice, new and clean. They offered the usual free continental breakfast in the morning. The don't have a restaurant but were close to a couple of places where a person could eat.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you Connie for taking the time to write your review. We appreciate the kind words. I have passed this on to our team. Natalie

"Excellent"

5
16/10/2016

Recently, I spent a couple of nights at this hotel. The staff are friendly and the room I had was a decent size and clean. The included breakfast had a very good selection of items. Overall, it was an excellent experience and I would stay again.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
"Play It Sam" Thank you for taking the time to share your experience. I have shared your review with the Team and we look forward to seeing you again. Natalie

"Great Place to spend a night."

5
12/10/2016

Very reasonably priced, very clean, good , hot breakfast included. New hotel opened only a few months ago . About 20 miles east of Calgary so excellent if you want to stay outside of the city. A mall right across the street with a few restaurants to choose from , also a grocery store.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you Loishka for your kind review. I have shared your comments with our Team. We are glad you enjoyed your stay. Natalie

"Great new hotel close to Calgary"

5
23/09/2016

This is a very nice hotel just east of Calgary, easy access to the east side of Calgary without having to be in the city. Lots of eating establishments within walking distance, great walking paths near the lake.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you Lyndy for your kind review. I have passed on your words to the Team. We look forward to seeing you again. Natalie

"Very comfortable and new hotel"

5
22/09/2016

A little bit out of the way but close enough to Calgary to be an easy drive into the city. Nicely situated near the highway and behind a mall with lots of food options for dinner. Brand new hotel. Beds were very comfortable and the internet worked perfectly. Good breakfast selection in the morning. Room had modern décor and was spacious (we had a king bed room) and it was very quiet although the construction next door started up at 8 am, we were already up and after the initial start up noise, we actually didn't notice a lot of noise after that. All in all, a very good hotel.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Mary, Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay and look forward to seeing you again. Natalie

"Excellent Stay !"

5
21/09/2016

Brand new hotel in an excellent convenient location. The rooms are spacious with very comfortable beds,fridge,microwave,coffee and laminate flooring.It is a quiet location and check-in was easy with a helpful,friendly young lady at the front desk.The breakfast was very good and included everything we could wish for.I do hope the rates will stay as reasonable as they were,as we will defintly stay here again

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thanks you for the lovely review! although you had many nice things to say. We have carpet in our guest rooms. Hopefully just the flooring was for another hotel Natalie

"Nice new place"

4
17/09/2016

Stayed here for 2 night as my sister and husband live across the lake. She was the one that recommended this place. Nice place and we would stay here again if needed. We had a very pleasant stay. Rooms were very clean and the front desk was very helpful and friendly.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you Jean for your kinds words. I am glad you enjoyed your stay. I have passed this on the our Team Natalie

"Great location"

5
29/08/2016

Stayed here 2 nights for the car show, second night was free as Best Western was kind enough to provide a gift certificate as one of the prizes for the car show. Thank you very much. Very clean and comfortable place, ample parking, pool, fitness facility and good free breakfast. This is the only franchised hotel (and I think the only hotel in Chestermere). Keep up the good work!

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you so much for the kind review Dan. I'm glad you enjoyed both the car show and our hotel. I hope to see you next year! Natalie

"New Hotel with average service"

3
23/08/2016

The hotel is brand new and that is probably the reason why it looks great. The housekeeping was poor - we found food and drinks in our fridge from the previous guest. After we complained it was cleaned up immediately. The breakfast is average at most. The noise level is very high, so earplugs are recommended!

NatalieBestWestern, Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Deina, thank you for taking the time to write your review. I am sorry we were unable to meet your expectations. I have shared this review with our housekeeping staff so we can provide better service. Natalie

"Great looking hotel, not a great stay"

3
22/08/2016

This hotel is beautiful and new, great location in Chestermere, but the breakfast area is way too small so you have difficulty getting a place to sit so you can actually eat breakfast. The beds are comfy and rooms look great but there is so much noise from adjoining rooms it can be difficult to sleep. (I could hear the guy next to us snoring!) The pool is also very small.

NatalieBestWestern, Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you Keith for sharing your experience with us. I am sorry that we were unable to meet your expectations. I have passed on your review. I know one of the concerns can definitely be addressed. Natalie

"Nice hotel"

4
17/08/2016

Pleased with the hotel. Only two issues popped up. I am a best western diamond member and we called a couple of hours before we arrived to see if we could get an upgrade and we were told that we were already upgraded, so when we showed up we were told that there were no upgrades available. The only other issue were the lack of a microwave and a luggage rack in the room. On the positives we found the bed very comfortable and the hotel was very nice and clean. The staff were very helpful. I will definitely be staying here again.

NatalieBestWestern, Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you for taking the time share your experience. I appreciate your feed back and will use it to improve our staff training and processes. I have also shared with the Team your positive comments. Natalie

"Best Western Chestermere"

5
15/08/2016

Everything was great except the bed was not comfortable. Also my understanding of a suite & this location's understanding was not the same. We had a "suite" @ 2 other Best Westerns that had another room. It gave us the privacy we needed on this trip. I nmy opinion this was not a real suite.

NatalieBestWestern, Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Katherine, thank you for taking the time to share your experience. I am sorry we did not meet your expectations. Natalie

"Grandma and kids fun night"

5
13/08/2016

Best Western Chestemere is such an awesome new hotel to the community of Chestemere. Staff, amenities and breakfast were top notch! Cleanliness was excellent. Will be back for sure next time we need a grandma and grandkids vacation.

NatalieBestWestern, Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you so much for the lovely review. I am happy to hear you and your family had a wonderful experience. I have passed on your review to the Team and we look forward to seeing you again. Natalie

"New and Very Comfortable"

4
13/08/2016

This hotel still has the new smell. Very clean and comfortable. My wife had her best nights sleep of our 17 day trip at this hotel. Breakfast was the usual quality (not restaurant quality) for this level of hotel and had a good selection. The price was fair with CAA and being a Best Western Ride Rewards member. Easy to find location In Chestermere and close to Boston Pizza restaurant and some take-out food establishments.

NatalieBestWestern, Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you Fred for taking the time to write your review. I am glad you and your wife enjoyed your stay. I will be sharing your comments with the Team. Natalie

"Beautiful"

5
12/08/2016

Very clean and pleasant hotel. Being a new hotel the quality of Best Western really shows well. Very comfortable beds. The pool and hotel super clean and enjoyable. A good selection of breakfast items and they were replenished speedily. My husband really enjoyed the waffles with the Best Western logo...a very nice touch. The staff were super friendly offering advice on local amenities and activities

NatalieBestWestern, Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you Dawn for the wonderful review. I am glad you and your husband enjoyed your stay. I have shared your comments with the Team. Natalie

"Lovely new hotel"

5
09/08/2016

The room and hotel was beautiful--very spacious with comfortable bed, plush bedding and towels. Would have preferred a door or curtain on shower, but it all looked very modern and upscale. Some minor irritations: ice machine didn't work on our (3rd) floor for our entire stay (3 nights)--had to go all the way to lobby, trash wasn't emptied at entrance for the 1st 2 days and was overflowing, floor in lobby and elevator got a little muddy from someone tracking in and wasn't cleaned up for the last 2 days of our stay. These things would seem to be easy to fix, but they tarnished an otherwise outstanding impression of the place.

"Nicest Best Western We Have Ever Stayed At"

5
08/08/2016

This hotel has only been open for three months. It is in a newer area that is being built up. Truly worth the drive out to the suburbs when visiting Calgary. We like the hotel so much we pondered staying an additional night even though we were just driving through. Highly recommended!

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you for the kind words about your stay with us. I am glad you enjoyed your stay. I have passed on your review to our Team Natalie

"Just on a getaway "

4
06/08/2016

My husband and I chose this hotel because it's close to Calgary. The room was beautiful with a king size bed and a couch that pulled out into a double bed. There is a fridge and microwave in the room. Complimentary hot breakfast was offered but we didn't utilize it. Lots of shops and restaurants within walking distance, we chose to eat at Mary Browns. All and all not a bad place to stay.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you for sharing your experience! I have passed on your review to our Team Natalie

"Lovely"

4
05/08/2016

Very nice rooms and great location close the dinning and family; activities. Great location for actives in Calgary and surrounding area. Very to get to from Calgary or the southeast side of Alberta. Staff was pleasant and helpful but room wasn't ready early as we thought we had requested. Beautiful place for a holiday for two or twenty two!

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Hello Shelley, Thank you for taking the time to share your experience with us. We appreciate your kind words and they have been passed on to the Team Natalie

"Excellent Hotel. Very comfortable and cozy location."

5
04/08/2016

My husband and I had a remarkable stay at this beautiful hotel. The beds were incredibly comfortable and the rooms lovely and very spacious. We enjoyed going into the computer room at night to do our research of the places of interest for our next day adventures.If we take another trip out west, we will book our stay with Best Western Plus Chestermere Hotel.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Sherry, Thank you for sharing your experience with us! We are glad you enjoyed your stay. I will pass on your kind words to the Team Natalie

"Finding a hotel on Aug 1 long weekend"

4
04/08/2016

After searching the internet and not finding a hotel for July 30 y 31 Best Western found this Chestermere BW for a reasonable price. A little far from restaurants but a very good facility at a reasonable price. Would have been a good idea to find information relating to the area and ways and means of transportation, distances , etc Its always nice to find hotels away from the hustle and bustle of busy downtown areas yet its nice to have access to the attractions of the area and find directions and routes to get there.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you for taking the time to share your experience and thoughts about your stay. I appreciate your feedback. Natalie

"Best western Chestermere"

5
30/07/2016

Great service, nice and clean and new. Desk staff were very friendly upon arrival, and the hotel was a very comfortable stop for one night. Staff also pointed out a nice option for dog walking nearby. Breakfast was included and was very tasty with lots of different options.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you Kerri for taking the time to share your experience. I will be passing on your kind words to our Team Natalie

"First time visit"

5
25/07/2016

This is a new hotel and the only one in the area. It has excellent staff, great breakfast, and the room and beds very accommodating. Everything is in walking distance, restaurants, shopping, lake activities....your stay will be enjoyable

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you for your kind words. We are glad you enjoyed your stay with us and hope to see you again! Natalie

"Nice "

4
21/07/2016

The staff at the hotel have been friendly and accommodating. We've stayed at the hotel a couple of times and the experience has been good. Rooms are fairly large and clean. Handy to have a pool on site and breakfast in the morning. We also like the close proximity to the social house. Will book again

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you Crissy for sharing your experience with us and we look forward to see you again! Natalie

"Best Western in Chestermere"

5
19/07/2016

The Best Western in Chestermere was an awesome place to stay,the kids LOVED the pool, the rooms were clean and decorated very nice. The continental breakfast menu was really good, so much to choose from.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Linda, thank you for taking the time to write about your experience with us. I will share your kind words with our Team. Natalie

"very nice stay"

5
14/07/2016

comfortable, quiet, close to all amenities, beautiful lake nearby, Calgary very close, mountains an hour ride away, scenery to die for, would absolutely stay at this location again; Chestemere easy to get around, no traffic jams like in Calgary

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Frieda, thank you for taking the time to write a review about your stay. We are glad you enjoyed all our hotel had to offer Natalie

"Clean and new"

5
14/07/2016

This hotel is very nice. New and the rooms and linen all have that squeaky clean brightness. Staff was very kind and friendly. There is no restaurant in the hotel itself but a very nice breakfast nook and it is right across the street from a huge complex of shops and restaurants so that getting meals is not a problem.

"200 CAD ADDED TO BILL"

5
27/06/2016

Scarcon:5 stars for the hotel.Beautiful, brand-new.1 star for the $200 CAD that was added to the bill.The manager said that ALL hotels/motels do this.It has never happened to us before and we have travelled the world. She explained that it is a security fee.I asked what in the world do the people who stay at Best Western Plus do to the rooms that would cause them to have to put $200 CAD on our bill?She said that it was policy to delete the charge after the stay.It took 4 days before it was deleted off of our MasterCard.Be warned.

"Daughter's University graduation"

5
21/06/2016

We had family meet here (4 rooms) for our daughter's graduation from University of Calgary. Hotel is fairly new and very clean, staff were very welcoming and accommodating - rooms all close to each other, let us use the breakfast area for our family pizza dinner and post graduation cake (we brought our own paper plates and utensils). Great location, everything you need close by, would highly recommend this location. We will stay here again. I am a BW Diamond member so I stay in many Best Westerns and this is one of the nicest I have stayed in.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you Donna for taking the time to share your experience. We are grateful for your kind words. I have passed on your review to the team. Natalie

"Great Stay"

4
31/05/2016

The room was very comfortable. I prefer to stay at Best Western when ever I can. I love Best Western beds and bedding and room size. The friendly of staff as soon as you walk in. Even the the cleaning staff talk to you and are helpful.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you Joyce for the kind words, I have passed them onto our team Natalie

"hotel overnight stay"

5
25/05/2016

Excellent location, easy access, close to city bypass, in small community but with all the necessary commercial and food services to allow for a stress free stay. Facilities were clean and comfortable. We highly recommend this hotel .

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
We appreciate you taking the time for share your experience. Thank you for your kind words. Natalie

"Highly recommended "

5
20/05/2016

We stayed in this brand new hotel for one month while waiting on renos to our home. Many restaurants within walking distance which was handy. Staff were outstanding and sensitive to our situation. They provided wheelchair access for our elderly father and ensured his comfort and safety. Above average breakfast included. Lovely well appointed rooms. Excellent value.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you so much for taking the time to share your experience. We all enjoyed having you and your family stay with us. I know the staff think of you as family. Natalie

"New hotel, great location"

5
17/05/2016

Close enough to Calgary to be a good option. Great location by stores and restaurants. Brand new hotel, very nice. A little hard to find for the first time, google maps is not accurate for this hotel address. Breakfast is served a little late, doesn't start till 7:00. a person staying for work will miss this.

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
Thank you for taking the time to write a review. I appreciate your feedback and will use it towards making us better at serving. Sincerely, Natalie

"Fabulous brand new hotel and the staff are incredible!"

5
12/04/2016

My friend and I stayed at this hotel from April 4 - 10, 2016 on a business trip. The hotel had only been open a few days although you'd never know it. Everything was fantastic and running very smoothly!. After a wind storm during the night the power went out and the elevator wasn't working. One of the staff (Hue) brought our breakfast up to the 3rd floor! When we came in after a long day of work and told Inder at the front desk that we were going straight to the hot tub, she turned the jets on for us and after 15 minutes came into the pool area and reset it for us so we didn't have to get out! Pat in the kitchen provides a good breakfast with lots of options. Don't even get me started on the beds, bedding and pillows. It was like sleeping on a cloud - made getting out of bed in the morning very difficult. The rooms are very nicely appointed with nice sized fridges, Keurig coffee makers and lovely bath products. Everyone at this hotel went above and beyond to ensure that we had a great experience. Thank you!

NatalieBestWestern, General Manager at BEST WESTERN PLUS Chestermere Hotel, responded to this review
I appreciate you taking the time to write your review. I have passed on your kind words to our team members. Natalie