Best Western Plus Hotel Cheltenham Regency,  Cheltenham

4.0/5  - basé sur 539 notations.
Gloucester Road, GL51 0ST, Cheltenham, Great Britain - Ver el mapa
+44 1452 713226 +44 1452 857590

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  • Recepción 24 horas 24
    Recepción 24 horas 24
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Sobre 539 opiniones de huéspedes
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A poca distancia de la encantadora Cheltenham, los colosales espacios naturales de los Cotswolds y luna importante autopista, durante su estancia en el Best Western Plus Cheltenham Regency Hotel podrá comprobar por qué nos hemos convertido en todo un éxito entre nuestros huéspedes. Con un total de 47 habitaciones de diseño con una elegante decoración, un exclusivo bar y restaurante y una amplia gama de servicios de negocios y de instalaciones para conferencias, durante su estancia podrá disponer de absolutamente todo lo que necesite. ¿Qué tal un día en las carreras? Nuestro hotel goza de una excelente ubicación junto al hipódromo de Cheltenham para que pueda sacar el máximo partido a su gran fin de semana. ¿Tiene pensado celebrar una boda? No busque más, el salón Regency es uno de los mejores espacios para celebración de eventos de la zona y nuestro experimentado personal cuenta con una dilatada experiencia, atesorada durante décadas, en la organización de eventos. Los amantes de la historia podrán disfrutar de un recorrido por las antiguas y sinuosas calles, balnearios y museos tanto en Cheltenham como en la cercana Gloucester. Si prefiere disfrutar de la naturaleza, ¿qué mejor que contar con la inmensidad de los Cotswolds en su misma puerta?

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Habitación 1

Opinión de nuestros clientes


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Basado en la opinión de 539 huéspedes
Certificate of Excellence
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
235
Muy bueno
 
191
Bueno
 
85
Mediocre
 
15
Horrible
 
13
Con amigos Con amigos 59
De negocios De negocios 101
En familia En familia 73
En pareja En pareja 267
En solitario En solitario 14
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Best Western Plus Cheltenham Regency,Cheltenham
  • 5
    « Lovely relaxed break »

    I have just spent 2 nights here to have a girly catch up with my best friend. It was a lovely room, with comfy beds. Had a meal on night one, which was delicious. Great breakfast, and excellent service from the friendly staff. Special mention for Ross, who was so obliging and made our stay even better. In a good position for Gloucester and Cheltenham. I am returning in 2 weeks, and am looking forward to my next stay

    5
    « Home from home :) »

    I stayed at the Bestwestern for 2 weeks on business and I must say I was highly impressed with the room/staff and hotel general. Also in cannot fault the food what so ever! All the staff went above and beyond to cater for my needs, especially Karen. I shall be returning in few weeks time in which I am looking forward too. Your sincerely Davey

    4
    « Friendly decent hotel »

    We booked two rooms for two nights as we were attending the PDSA Petlife Festival, held at Cheltenham Racecourse. From check in to check out the staff were really friendly and helpful. The rooms are a good size and well appointed. Bathroom was very clean which is always a good sign. The breakfast was excellent, the self serve full English was very tasty and not at all greasy. Although we were nearly five miles from the racecourse taxis are quick and easy to use. We would stay here again for sure! They also have a public charging point for electric vehicles that is type 2 and free to use.

    5
    « Lovely hotel »

    We had a bad experience at a seaside chalet and booked this hotel last minute. I was pleasantly surprised by the comfort offered. The check in was smooth and the receptionist friendly and helpful. The room was lovely, especially the queen size bed, which was so comfortable. As an added bonus the room had a small fridge and a DVD player. We liked our stay so much we extended our visit for another night. The breakfast was £10 per person but was good value for money and very tasty. Highly recommended.

    4
    « Lovely breakfast »

    Very comfortable hotel at a reasonable price, including a fantastic breakfast. Great service from reception who took balloons and birthday decorations from me in the morning to arrange in my sisters room for after the races, looked great when we returned so thanks very much. Bar was also open when we returned (about 1am) which was fantastic Room basic but fine and clean, hotel overall very quiet. Great stay!

    4
    « Surprisingly Comfortable »

    Very comfortable quiet room at rear with all facilities, large double bed & nice linen. It was very clean. Good Tv. Very helpful & friendly staff young man at reception. Plenty of parking. Hotel is convenient to airport but not affected by aircraft noise.

    4
    « Excellent staff, one of the better Best Westerns I have stayed in. »

    The hotel was visually ok, a little dated decor but clean & well maintained. We booked a suite which was a good size & quite modern. Our heating & hot water wasn't working so Ross, he was on reception, attempted to sort it. It didn't fix but he gave us the opposite room key to shower & put heaters in our room. He offered complimentary drinks & was very helpful. In the morning we were also offered complimentary breakfast. It looked good but I didn't have anything to eat. They also reduced the room rate to reflect the issues. Now usually I'd demand to be moved etc however due to how well this was dealt with by Ross I was happy to stay in the room. Good customer service makes a huge difference. Other hotels could learn a lot. I would certainly stay again in the future. Thank you to Ross for his exceptional service, nothing was too much trouble.

    4
    « Warm and comfortable. »

    I stayed here for one night while working locally. After working in the freezing cold all day, it was so nice to enter the warm reception and have laugh and chat with helpful receptionist. My room was also warm and the large bed very comfortable. The water in the shower could have been a bit hotter but still warmed me up. I was late checking in so it may have all been used up. I ate in the bar, which was quite busy but my food (which was very nice) arrived in no time. Breakfast was also very good. The staff were all friendly, happy and helpful. I would stay here again.

    3
    « over stretched »

    This is 3rd time myself, colleagues and clients have stayed at this hotel during the Cheltenham festival. They clearly have a captive audience during this particular week explaining the very high cost of the rooms which would not ordinarily reflect the facilities on offer. The hotel struggled to cope with the numbers staying and whilst most of the staff , breakfast room, bar and cleaning were pleasant and helpful the same cannot be said for reception. On our second day the hotel suffered an inexplicable hot water shortage and the response from reception when this was pointed out was patronising and borderline rude. An alternative room was eventually found by the manager who did at least offer a smile. All in all a reasonable hotel but a customer service course for reception would not go amiss.

    5
    « Amazing staff »

    The staff here are fantastic, really friendly and helpful. We ate at the restaurant. The food was lovely, probably the nicest steak I have ever had. The room was very clean facilities better than other hotels I have stayed in. Bed was huge and extremely comfortable. Will definitely stay again.

  • 5
    « A restorative Best Western experience »

    I have recently had a couple of disappointing stays at hotels in the Best Western franchise, so I was pleased that this one put my opinion back on track. First impressions, before I walked into the building, were not great. The building does not have much character and it's fairly close to a busy road. The fence on the property next door has fallen down; it's not part of the hotel and it's up for sale so that's out of their control but just a bit unfortunate. I arrived late and a pleasant chap was running bar and reception and he gave me my key and sorted out a nightcap in the bar. The hotel was completely empty but it was 11.30 at night. The public areas are clean and tidy. My room (113) was nicely decorated and very clean. I noticed that the steel rail in the bathroom was spotless and had a quick look around to see if I could find a smear anywhere. Not one, so full marks to housekeeping. The water was very hot and the towels pretty much new. The heated mirror worked well, always a bonus. The soaps were all full and decent quality. The fan was a little noisy but turned off when I turned the light off so no disturbance. The bed was comfortable but it was two singles put together to make a double and so there was a hard join up the middle. I was travelling alone so this wasn't a problem and I booked a couple of days before travel. If you go as a couple they will probably not give you this sort of bed but it's worth checking. It was comfortable enough as a single. The bedroom was large and well equipped. Everything I used worked. The DVD player was a bonus and the coffee station had good quality biscuits, which some chains are ditching now. The road could barely be heard. Breakfast was £10 and was a good selection available as a buffet. I had enough to keep me going until dinner. The lady looking after the restaurant was pleasant and efficient without being intrusive, just the right approach at breakfast. She also cleaned another table and reset it pretty much as soon as another guest left, which made the room feel nice. When I finished my breakfast and picked up the newspaper she took away my plate for me. That is simply good service. I booked via hotels.com and paid just under £50 and then paid for breakfast on top. I really can't fault the value for money. I would not hesitate to return to this very good and well managed property.

    5
    « Wedding »

    Excellent wedding venue. Had an absolutely wonder day . Very smoothly run by all the superb staff. Food excellent. Only disappointment was that we were unable to stay due to lack of disabled hoists. Highly recommended

    5
    « Fabulous stay »

    My husband and I had never stayed here before and it was perfect! We had a very warm welcome on reception to start with and the same again at dinner and breakfast. The food was amazing - delicious, plentiful and so so tasty! The room was very clean and super dooper comfy bed - everything for a perfect stay The only slight niggle was the annoying music playing at dinner and breakfast. We will definitely come back and thankyou to everyone.

    4
    « Enjoyable »

    Having not eaten at this establishment for numerous years it was time to try their Sunday lunch once more, The food was excellent as was the service at average cost. The reason I did not give a 5* was due to the dining room being a bit outdated. Although clean, the wallpaper was hanging of the wall and water stain on the ceiling.

    3
    « Ok »

    I would say it was value for money but silly things let it down like, no remote for the tv, a layer of thick dust over the small table with the drinking glasses on. The room was a good size and clean ( apart from the dust) the food in the restaurant was ok for the price but not great and the breakfast was poor. But on a more positive note the staff were very pleasant.

    3
    « Ok but feels tired »

    Spacious,clean and quiet rooms and comfortable beds.Very convienant for city centre. Certainly very good value for miney. Only sownside is that it feels a bit tired. Could do with a drop of tlc. But otherwise fine.

    5
    « EXCELLENT HOTEL WITH EXCELLENT STAFF »

    I have just arrived home after a wonderful weekend at this Hotel. This was a halfway house meeting with family and I was pleasantly surprised at the quality of the rooms and the food. The rooms are spacious with huge 6' beds, armchairs, flat screen TV's, safe & tea and coffee facilities and spacious fully equipped bathrooms with an excellent shower. Toiletries provided, fluffy clean white towels & a heated towel rail that was on! All in all very warm and comfortable. The Staff were extremely attentive and couldn't have done more to make our stay more pleasant. There were 6 of us and they set a table for 6 up just for our family. The food was top class presented beautifully and freshly cooked and not overpriced. The breakfast was just as good and as we remained at the table both in the evening & morning for sometime chatting the staff were accomodating making sure we have plenty of tea and coffee and were not at all phased at us perhaps overstaying but as my father is 92 this year it was easier to sit and chat with him at the table rather than move into the bar. All in all the staff could not have been better. Thank you so much for making our short break enjoyable and we will certainly return as soon as we can arrange another catch up and maybe bring more family with us next time.

 

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·Desde Cheltenham: nuestro hotel está situado a dos kilómetros de la hermosa Cheltenham y a poca distancia de la salida 11 de la autopista M5. Siga la señalización desde la A40.