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Best Western Hotel Austrian Chalet, Campbell River

3.5/5  - basé sur 606 notations.
462 S Island Highway, V9W 1A5, Campbell River, Canada - Ver el mapa

El Best Western Austrian Chalet proporciona a los huéspedes un fantástico espacio para su estancia con las mejores tarifas. Si busca un hotel en Campbell River, la opción está clara. Nuestro hotel es el único establecimiento BEST WESTERN de Campbell River y ofrece un desayuno continental gratuito de lujo. Disfrute de interminables raciones de huevos y gofres calientes, yogur, cereales, exquisitos pasteles, fruta fresca, jugos fríos y café 100% Arabica para comenzar su día de la mejor forma. Este establecimiento con vistas al agua ofrece unas impresionantes instalaciones y habitaciones con vistas. Disfrute de toda la belleza Columbia Británica desde su ventana. Los amantes de la naturaleza podrán disfrutar de unos impresionantes paisajes y los aficionados a la fotografía simplemente tendrán que apretar el botón de su cámara. Nuestro hotel combina lo mejor en servicio con la mayor calidad. Los huéspedes se sentirán relajados y como en casa desde el mismo momento de su llegada. Cada empleado está enteramente dedicado a convertir su estancia en una experiencia especial. Nuestros huéspedes son la prioridad absoluta y la hospitalidad es un concepto de primera importancia para nosotros. Disfrute de todo lo que este hotel del Campbell River tiene que ofrecer. Reserve sus próximas vacaciones en el Best Western® Austrian Chalet y prepárese para relajarse y descansar. Habitaciones aptas para mascotas en la planta baja. Solamente habitaciones tradicionales. Nuestro hotel NO cuenta con habitaciones tipo loft o con cocina pequeña aptas para mascotas. Es necesario presentar una tarjeta de crédito válida como garantía de su reserva. El hotel solicitará autorización para realizar un cargo en su tarjeta de crédito el día de su llegada (excepto reservas con descuentos especiales con pago anticipado). Si no podemos para obtener autorización en su tarjeta de crédito, nuestro hotel se reserva el derecho a cancelar la reserva. Es necesario presentar una tarjeta de crédito válida a la llegada al hotel para efectuar una preautorización por el importe total de la estancia más impuestos y de un depósito por posibles incidencias. Al realizar el registro de salida podrá modificar el método de pago. Nuestro hotel admite tarjetas de crédito, pagos en efectivo, cheques de viaje, tarjetas de crédito de prepago, tarjetas Visa de débito y tarjetas de viaje Best Western. Informamos a nuestros huéspedes de que no se podrán utilizar tarjetas de crédito de prepago ni tarjetas de débito para efectuar la preautorización del registro de llegada.

Best Western

Hotel Austrian Chalet

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Piscina climatizada
    Piscina climatizada
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 606 huéspedes
NOTA EMITIDA
Excelente
131
Muy bueno
244
Normal
156
Malo
45
Pésimo
30
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
45
De negocios De negocios
99
En familia En familia
182
En pareja En pareja
230
En solitario En solitario
23
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Good stay."

4
09/07/2018

We stayed here for one night on our way around the island. Check in was quick and easy, staff were very friendly. Rooms were very clean and I love the ocean view. The kids enjoyed the pool. We would stay here again.

"Super room with view to match"

4
18/06/2018

Kelly is a great girl with lots of help and advice, need more ladies like her. The Hotel is in a good location, rooms are clean and spacious . We had the third floor with balcony which was excellent. There is a huge pool which can be used until late, laundry facilities are good. Breakfast was good, cereal , yoghurt, cooked, usual breads, waffle making machines , hot drinks and juice. Downside everything is plastic and throw away.

"Golfing at Campbell River"

4
17/06/2018

What a delight! We, along with another couple booked this hotel for a couple of days so as to play two golf course nearby, glad we did. The receptionist at 10pm on the first night was excellent, even though she was going off shift and having to come back by 630 the following day. Very pleasant, knowledgeable about the area and although she tried to upgrade us, couldn't due to the full capacity, the first experience with a Best Western and it was great. Breakfast was the usual fare, with waffles, first class cheesy eggs, and wonderful maple bacon, plus of course the normal juices, cereals and coffee. What made it stand out was the server, a local lass who was bright eyed and bushy tailed even at 6am! she provided information that we needed and on both mornings provided us with different venues she thought we would enjoy. If this is the normal for Best Western you can have my business any time.

"comfortable stay, friendly staff"

4
26/05/2018

I booked this hotel last minute for easter sunday weekend. Thankfully, a room was still available. It was our first trip up Vancouver Island and we had a relaxing stay at this hotel. Upon arrival we asked the front desk staff for restaurant recommendations and for nearby must see sights. I would say the recommendations were excellent. Breakfast was standard but satisfying. Mini-golf course got my 8 year old occupied for some time. The only part that needs improvement was the pool and hot tub. We went for a swim in the evening around 8pm. The pool and the hot tub water was cloudy.

"campbell river get away"

3
21/05/2018

Nice older hotel needs some upgrading in pool area hot tub seats not deep enough has fun little mini-golf course hiking near by has farmers market on weekends. Watch cruise ships go by and have beach fire

"not impressed with stay"

3
21/05/2018

the size of the room was extremely small. even though there was no handicap suite available. this particular room was very difficult to maneuver inside with a person in a wheel chair. they knew that there was a person in wheel chair when the reservation was made. they should have gave us a room that had more accessibility in it.

"Great hotel"

5
20/05/2018

Everything was perfect. Comfortable beds, great location, quiet, friendly staff, and good breakfast. We didn't use the pool or fitness rooms but they looked great as well. Highly recommend this hotel.

"Great stay for great price"

5
13/05/2018

Clean and friendly hotel. I'd stay again. Very affordable Andy a beautiful location. Internet worked well and staff was very helpful. Right on the ocean and the walking path was fabulous. Well worth the money and very affordable.

"love this place"

5
10/05/2018

Great rooms with a spectacular view.The staff are amazing and seem to love their job!GREAT VALUE!Enjoyed our morning coffee on the sunny deck watching the seals and eagles.Campbell River is so beautiful !

"Travelling around Vancouver Island"

3
08/05/2018

The hotel is in a convenient location but there were a number of sirens through the night and the hotel is in need of needing to be updated. The breakfast was good and the staff were friendly. The internet was quick.

"Ocean Side Chalet Style"

4
20/04/2018

Best Western Austrian Chalet is an older property with beautiful seaside location on the old Island Hwy in Campbell River. It is very clean comfortable, reasonable, and serves a delicious hot breakfast in the morning included. Extremely comfortable beds for a restful nights sleep. More than satisfied having stayed before, and will return again after this visit.

"Decent for the price"

3
13/04/2018

This is an older hotel property, and is showing its age overall. Our room was very clean and comfortable, the bathroom was small but upgraded nicely. Not enough towels in the bathroom, especially since we used the pool. The pool is a good size, but the water was a little murky, and the edges of the pool were very chipped in some areas. The breakfast was plentiful, with enough options to satisfy us. We didn't use the waffle machines but other diners seemed to like the results. The front desk staff were very friendly and professional. There is a pub next door (not part of the hotel) where we ate twice and I would recommend - good pub food and friendly servers. My biggest criticism is that we stayed two nights, but our room was not cleaned/beds made after the first night. Good location right by the ocean. I felt that overall we got good value for the price, and I would stay in this hotel again.

"Great sea-side experience"

4
10/04/2018

I've had the pleasure of staying here a number of times last summer for work and was so impressed, I stayed here on my personal vacation with some family. The staff are great; theyre friendly and super helpful (I had some stuff stolen from my room while on one stay and they couldnt help enough with making it right) and the breakfast buffet is top notch. The views from the parking lot (and pretty much any room) of the ocean and beachside are spectacular. Very much well worth the time and money.

"So Much Potential!"

4
07/04/2018

The Best Western Austrian Chalet in Campbell River has so much potential, and with a few improvements it could be a boutique hotel. First, replace all bed linens with high quality and proper fitting sheets. (present linen is stained and torn and neither the mattress cover nor fitted sheets stayed on the bed). Second, retrain or replace housekeeping because their standards are very low. (Hair was present in every room, mirror doors were filthy, and flat surfaces AND walls all need a good sanitary wipe-down.) We had room 109, ground floor, so maybe it was a 'pet friendly' room which would explain all the hair, but if this is so, I should have been warned due to allergies. On a positive note, the location is great, front desk service is excellent, the pool, hot tub and exercise rooms are all fine, the hot free breakfast was good, and parking if free. For a hotel in the under $100 a night range, this place is a very good option and I would consider staying again if improvements were made. PS. There is NO air conditioning in this hotel. Best wishes, Paul

"Visit to Campbell River"

3
05/04/2018

Good location and friendly staff but the complex is somewhat old and tired. This place could benefit from a makeover to cheer up the rooms. Good value for the price and pool for the kids. Also I think it is pet friendly and across from the ocean for walking the shore.

"poor housekeeping"

2
22/03/2018

We stayed 3 nights and bed not made, no clean towels left or dirty ones removed. Dishes not clean, I had to wash them all before using. Shower would not turn off if running just a tub. The ocean view was just partial.

"dirty moldy windows"

1
12/03/2018

the windows had mold on the inside and it was so bad you could hardly see out of them. they did not recognize mt Diamond statuis, did not give me the e-m PW, did not call me back when I left a message to request it. Offered me an express check out but did not give one.

BestWesternHotels, Corporate at Best Western Austrian Chalet, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Beautiful views"

5
12/03/2018

This hotel is right on the water ! This little gem is right across the street from the walk way along the shoreline into town . The rooms are comfortable and set up for business or pleasure. Breakfast is included in the stay and offers a great selection that sets you up for the day !! Staff are friendly and welcoming

"Terrible experience. Worst customer service. Wrong rate. I was lied to instead of fixing the issue. Will never recommend"

1
07/02/2018

Worst experience.. Will never use this place or recommend this place to anybody. Horrible experience. Wrong rate, wrong room and I was lied to instead of fixing the issue. Front desk people are not helpful at all.

BestWesternHotels, Corporate at Best Western Austrian Chalet, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"1st time in Campbell River"

3
06/02/2018

The pros: -The views from the rooms are amazing. -the pub next store ( Freddie's) has good food and great staff. The pub is dated and shows wear but the food was great. - free and decent wifi The cons: -Location isn't great for those without a car. Too far to walk to town and taxi is 22 return - housekeeping is slow or overwhelmed - showed up at 545pm my second day - too late to clean so just got more coffee My third day they showed up but only made my bed. Towels were left on the floor, sinks were left dirty, didn't appear they swept or tried to really clean. This was despite my 5 dollar thank you. The pool and gym - appear to be used by locals and hotel guests. Used the gym but was made clear that it was a locals ‘normal' time therefore I wasn't able to use all the equipment and / or adjust tv, lighting , etc. Overall, I wouldn't stay here again.

"Would go again!"

4
14/01/2018

My husband and I took our two kids (age 4 and 7) to the Austrian Chalet for 1 night in January to beat the winter doldrums. We were enticed by the inexpensive rate for a king loft room ($89/night) that also included an indoor pool, hot tub, sauna, 6 hole mini golf and a free continental breakfast! Don't be fooled by the word 'continental' as it's so much more than that. My kids loved the waffle station complete with toppings like strawberries, coconut, oatmeal, chocolate chips (white and milk), syrup AND whipping cream. They had so much fun making their waffles! I enjoyed the scrambled eggs, hashbrowns and ham...the ham was so moist. The all day coffee in the lobby was a definite bonus. As others have stated the building is older but we were more than happy with what we got for the price we paid. It was clean and comfortable. Loved having the privacy the loft created. The ocean view from our room was a bonus too! Apparently there were multiple hockey teams staying at the hotel the night we were there but they caused no problems and I slept very well. The pool was lovely and warm too! We often find hotel pools to be SO cold. Not this one. The sauna was a nice addition and the hot tub was adequately hot. The kids thought the hot tub was too hot so you know it's good! Would bring the kids back again! Thank you BW Austrian Chalet!

"Awesome Staff! Great hotel rooms"

5
07/01/2018

Great place to stay! Was amazing service the minute we got there to the minute we checked out ! Room was super clean and lots of space for Myself and my buddy with his son! The pool area is relaxing and nice to enjoy. Breakfast was great lots to choose from. For sure staying here again!

"Terrible stay"

3
03/01/2018

I've stayed at this location dozens of times and it seems every time I stay the experience gets worse. Dirty rooms, very toilet paper, breakfast was not served at the times they stated . Billing check out took too long and when I asked for email checkout the bill was incorrect. I had a do not disturb sign on the door but the staff still knocked on the door and also called twice by phone. My business will not be staying at this location ever again.

"Great value with some irritations"

3
02/01/2018

The motor in is located across the road from Georgia Straight with great views. The room was standard, but with a luxurious king sized bed. TV channels were extensive and Wi-Fi available. Parking was right behind our unit even though we were on the second level. On the irritating side the heating system was uncontrollable and we had to have the patio door to the deck open all the time. The bathroom sink took minutes to drain. As it was Xmas busy and we were staying for a week our room was not cleaned until around 5 pm. The staff would show and ask if we needed any room service. I had to list what we needed. Better would be if the staff announced they were here to do our room and then do their usual routine. The place was not vacuumed I the week we were there. On the whole the staff were professional, friendly and efficient. Extra facilities like pool, sauna, and weight room were great and breakfast included eggs, bacon, and ham as we?l as large selection of other items. A good value except for the irritations.

"Great Price"

4
30/12/2017

This is an older hotel, but the room was clean and provided what I wanted. Excellent price. I enjoyed the pool, hot tub and sauna. Breakfast was good, except for the muffins and I would like to see bananas offered. Good location across from the sea walk and not far from downtown. Staff that I had contact with were very friendly and courteous.

"Christmas at Best Western Austrian Chalet"

4
29/12/2017

Always a pleasure to stay at the Best Western Austrian Chalet near Campbell River. A great location across from the ocean, very comfortable beds, clean rooms and pleasant staff. Located a short distance from my daughter's home which makes getting together much easier.

"comfortable"

4
27/12/2017

Very comfortable beds, quiet. Breakfast is good. The staff are very helpful. Nice little mini-golf putting area. The indoor pool is great. We usually stay here when we are in Campbell River. Will stay again.

"Great value"

4
27/12/2017

Staff was very friendly. Rooms are a bit older but in good condition plus being nice and clean is always a bonus. The pool facilities were definitely a added bonus. The breakfast was complete including the waffle machine. All in all the value for the money is great, would stay there again.

"Family get away"

3
04/12/2017

It was ok the housekeeping was a little poor our room didn't get cleaned till late in the day and our towels never got changed or we never got as many back and our room only got vacuumed once and out bedding never got switched

"Happy Grand daughter"

5
04/12/2017

2nd time staying at this hotel. will definitely go back. Pool, hot tub, good nights sleep, lovely breakfast easy check in and out, friendly, helpful staff all combined to make our stay one to remember.

"November 2017"

5
02/12/2017

This was an excellent hotel. Comfortable and clean room, friendly staff, excellent location. The layout of the hotel was great. I was very pleased with my stay here and I would definitely stay here again.

"Tear this place down and rebuild"

2
01/12/2017

the hotel is old, the room was dirty, old food and garbage behind the night stand when I plugged in my phone. the heat didn't work and it had an old building musty smell, the staff were pleasant. I would not stay here again

"Best Stay"

4
29/11/2017

My stay at the BW in Campbell River was excellent, quiet, clean, and very comfortable. The tubs are exceptionally large :-), a great stay, and I am looking forward to my next stay. The continental breakfast was very good. I was expecting muffins fruit and cold cereal, they have all this, but they also have waffles "make your own", which was delicious. Beyond my expectation of a continental breakfast. This location is a stone's through away from the beach, which for me is the best place to relax and watch the boats go by.

"Good value, pet friendly, decent breakfast!"

4
28/11/2017

Great value for money - and pet friendly! Hotel is old and rooms do look dated but beds are comfortable. Breakfast is quite good. We were a bit chilly in our room and they immediately brought us a heater to warm the room.

"Not friendly or helpful at all"

2
23/11/2017

I called and booked a room in the late morning for that evening. I was planning on travelling down from north island, and then I got held up and my plans changed. I called back to cancel my reservation a few hours later, and was told that there was a 24 hour cancellation policy. I was not told this once while I was making the reservation nor did it say anything about this on the confirmation paperwork. I told the lady that I hadnt even had the reservation for 24 hours - let alone be able to cancel it... and she rudely told me that she would do nothing and I would be charged. I looked at my credit card bill and they acharged me 2.5x what the room was worth???? Like really??? So no - Will never be staying at this hotel.

"Great Spot"

5
20/11/2017

I enjoyed my stay. I was in town for work but would recommend this location for avocation, too. Great view, close to sea walk, nice facilities, pub next door, EXCELLENT water pressure. ***For some reason this form is requiring 200 words minimum which is kind of irritating.

"Concert"

4
12/11/2017

The location is great as it is directly across from the water. Very convent to downtown. Restaurant directly beside the hotel was convenient. Close to shopping, food, entertainment. Hotel staff was amazing! Room was update, comfortable and roomy. Breakfast included was great, not just muffins and donuts like some places. Would definitely stay here again.

"Best Western Austrian Chalet, Campbell River, B.C."

4
07/11/2017

My Father's family all lives in Campbell River and every time I have visited I wanted to someday stay at the Austrian Chalet (now a Best Western property). It always looked so intriguing and so beautiful when we would see it from off shore while boating. My Husband and I recently had the opportunity to stay there when we were in town for a Celebration of Life for my Father. It was the first hotel that we looked into as it was on my wish list and fit us for location to our Family gathering. We couldn't have been happier with our experience there, we enjoyed the room and view very much and after only a few hours there I wished we could have stayed for 3 nights instead of just the one. When arriving early after a long travel and our room was not ready to occupy we were given an upgrade to get us into a room right away, that was so kind.

"Great accommodations"

5
05/11/2017

I am not the kinda guy to write reviews but I had a great stay and being an avid traveller I felt it necessary to do them justice and recommend everyone stay at this hotel, great service with great views

"Excellent stay"

5
03/11/2017

We stayed after a surgery in Campbell River and wanted a comfortable, relaxing hotel for our stay. At first, we couldn't get WIFI on my mac. The kind lady asked an IT fellow who fixed it right a way for us. She offered us another room if we could get better reception. They were extremely accommodating. The room is very comfortable - king bed, bar fridge, big screen digital TV with good choice of channels. Great room temperature control. Very clean. Breakfast was more than continental with plain scrambled eggs, scrambled eggs with cheddar and bacon, hash brown, self serve waffle maker, yogurt, fresh fruit, grapefruit, orange and apple juice, bread and toaster, pastries and great coffee. We would stay here again.

"Great Hotel"

5
03/11/2017

We did a road trip to see northern Vancouver Island. This was our last night on our way home. Very friendly and helpful staff, beautiful room and great breakfast. We would definitely stay there the next time we are in Campbell River.

"Good place to stay"

4
28/10/2017

This motel has all the necessities you need. Good breakfast, pool, exercise room, really close to the ocean, reasonably quiet and close to downtown. Comfortable bed, good wi fi service, fridge and a portable fan if needed.

"what is this ?"

4
27/10/2017

motel location was excellent and also weather was so good to travel. motel front clerk offered two different options for the rooms so I could choose I could affordable and the price was resonable especially the breakfast was excellent my wife and i enjoyed it very much and the staff working for breakfast was very kind and friendly my wife and i felt that we would come back this hotel when we visit cambell river next time. we enjoyed the staying at the hotel. Thank you.

"Watch your bill"

3
26/10/2017

We stayed here for four days and had agreed on $89 a night, they offered express checkout emailed to me. On the emailed check out, I was charged$98 a night, I've tried to email them and replied to the emailed checkout, all come back as undeliverable.

"Everything we needed."

5
23/10/2017

The staff was great and the amenities were awesome. The view of Cape Mudge from the room was spectacular. Jaccuzi worked well and the bed was really comfortable. There was a bit of highway noise but this is all I can think of to complain about.

"Not The Best Hotel I Have Stayed At."

3
18/10/2017

I had a one night, business trip stay at this facility. You need to carry any bags up stairs. I was tired; had a long drive and day. I asked if my room was on the ground level and was told 'yes'. It was one flight upstairs. Not impressed. The toilet rocked on its' flange. Again not impressed. Room was very clean but crowded with amenities. Again nice. I slept well; got up early and went to Tim Horton's for breakfast.

"Nice location, good service, kind of quirky"

4
17/10/2017

No complaints here. Great shoulder season rates and Campbell River makes a great destination. The FD staff were totally friendly and accommodating...we ended up with a ncie loft room for 89 a night. Breakfast was also fine...the usual BW breakfast room fare. Wish they'd can it with all the throw away styro stuff and paper plates though! Best thing here is the view from the hotel....you can watch salmon jumping from the strait just outside! The mini golf and laundry add to the amenities and makeit a good place to bring kids. I'd stay again if I am back in the area.

"Family time"

5
17/10/2017

Had a lovely stay at the Best Western Austrian Chalet in Campbell River. Enjoyed most of the amenities (pool, breakfast, internet). Rain stopped us from playing miniature golf. Enjoyed visiting with family who live in Campbell River. Would definitely return to this motel. Very friendly staff.

"Nice facility in Campbell River, BC"

3
16/10/2017

Friendly and helpful staff. Good complimentary breakfast, although some rooms require walking outside to access the breakfast room. Lots of free parking. Good restaurant/pub on-site. Good wi-fi. The shower wall could have been cleaner. Exercise room and pool are available, Nice walking path along the river, just across the street.

"View Spectacular"

3
15/10/2017

We stayed here three nights in October, we booked two rooms, both happen to be kitchenettes. Would be better if they had an accessible room on the ground floor that had a kitchenette. We clearly stated during booking, we had a elder with a disability with us in one of the rooms, we wanted two rooms adjoining or side by side and one with a kitchenette. The rooms we were booked in, took care of almost all of our needs. We did not know the walk to the breakfast room included a long stair case or a long walk around the facility to access it. This was a disappointment. The rooms were not very clean, the Kleenex dispenser on the counter in the bathroom had dust on it, there was what appeared to be a gummy lifesaver on the floor, the kitchens were not stocked very well and definitely not consistent from room to room, we had to call down to the desk three times to get things for the kitchen brought up, so we could prepare meals. Our friends in the room next to us, also had to bring over items from their kitchen, to allow the four of us to enjoy a sit down meal. The fridges were noisy, made strange sounds throughout the night, made for a less than desirable first nights sleep. No disabled parking stalls close to either of the rooms we were booked in. The three nights we were there, not once did housekeeping vacuum our floor, easily determined due to needles from the trees on the floor, tracked in on our shoes from the parking lot. The views from the rooms was spectacular, we watched fisherman standing out in the water, watched fish jumping just feet from where they were standing with their rods. The sunrise from the room, was beautiful. We ordered flowers for our friends Anniversary, left clear instruction to have them placed in their room, before we arrived at 3pm. We arrived, to check in and noticed them sitting on the desk in the office, this was a huge disappointment, that this simple request was not carried out before we arrived. We had to take our time, getting into our vehicle, to head to our rooms, to allow the desk personnel to rush the flowers to their room. The bed, in my humble opinion was uncomfortable, woke with sore back each morning, due to how firm the bed is. Signs every where about air miles, however we were told at front desk during check in that they do not do air miles. The personnel at check in time, assured us she would look up our Best Western rewards account and apply our credit/points for the two rooms at three night stays for each room, whether or not she did this, we do not know.

"Warmest welcome and service"

4
12/10/2017

This hotel may be in need of a face lift, but our room (loft) was tidy, beds comfortable. We spent two nights (28-30 Sept) and had a good time. Breakfast was nice (apart may be from the plastic cutlery) but the lady looking after the breakfast lobby, Tonia, was lovely and cheerful. She took the time to chat with us and to give us tips on things to do and see in Tofino. The omelet stand was also a very nice surprise, as was the waffle machine. We spent 18 nights during our tour in Canada from Calgary to Vancouver, but never were we welcomed better than by Chris, the reception lady in this Best Western. Such warm genuine kindness and helpfullness is rare. You would choose this hotel just to meet her. Many thanks Chris, Tonia, and staff. Belgian lady with French hubby.

"Perfect location for exploring and the view across to Quadra was amazing."

4
08/10/2017

Having just spent 2 weeks at this Motel, cannot fault it all, reasonable price great location for exploring the Island and the staff were brilliant, thanks Chris, Michelle and Kelly, also Tonia who were so friendly and helpful they couldn't do enough for us I'm sure we wouldn't have got the same friendly service anywhere else, definitely stay again. The rooms were clean, fresh towels daily if required and any other problems dealt with on request, I don't know what some people expect for the price you pay, if you want deluxe you pay deluxe price, with a buffet breakfast this was definitely great value for money, thanks everyone for making our stay a brilliant experience

"Great service"

5
04/10/2017

It was so interesting to have the opportunity to have an omelette prepared for us. This hot breakfast feature was appreciated by both my spouse and I. The loft room we were assigned offered all the amenities we needed. The location of the hotel is excellent. Saw 2 cruise ships proceeding through passage while there. Great front desk people.

"Terrible service. Old building"

1
02/10/2017

We booked this hotel for business trip. To start we were told, 1/2 hour before our arrival, that we will have to change room few times during our stay. When we objected, the clerk became very unpleasant and gave us considerable attitude, but arrange for the room not to be change during our stay. However, the room we were given had cold water running 24/7 in mildew covered bathroom. The room was very small and not really suited for 1 week stay. Maintenance was send to our room with no notification and the bathroom was rendered unusable for hours. More attitude at the front desk when we complaint. Terrible hotel, terrible service. Will never stay here again and wonder about the integrity of Best Western as a whole.

BestWesternHotels, Corporate at Best Western Austrian Chalet, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Value place to stay"

4
01/10/2017

Well positioned on coast road this is a standard motel with a teeney weeney extra bit of character, good pool sauna hot tub and gym and free breakfast. Some rooms might get a bit of road noise but it is not a big problem. Nice views across the water to the rockies.

"Too damn hot"

1
30/09/2017

Unsatisfactory financial conclusion to our stay. Should not have been charged at all for one night stay. See previous comments. This particular facility is in dire need of an upgrade. I am surprised that Best Western is content to have their good name attached to this establishment.

BestWesternHotels, Corporate at Best Western Austrian Chalet, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Older But Great"

4
27/09/2017

The rooms and décor are older and could use a refresh, but the entire hotel is very clean and the views are wonderful. I found the staff to be knowledgeable, friendly and helpful. As I was on a business trip, I used the internet quite often, with no issues. I would absolutely stay here again!

"Good place for a stopover"

3
24/09/2017

Stayed here for two nights on driving holiday through Vancouver Island. Staff lovely and helpful. There are some good additional facilities for children to help entertain them. WiFi good. Breakfast was not great. Still, the room rate was very reasonable.

"good, not great"

3
22/09/2017

musty smell, older rooms. noisy highway. good breakfast, great staff, nice view, good central location. beach is all rocks. indoor pool and hot tub was great. nice little pub next store. great to see sea wildlife

"Worst hotel we ever booked!"

1
21/09/2017

Most dirty hotel we have ever booked! There was hair - from all body parts! - and dust everywhere on the floor in the bathroom, I do not even want to know what was on the carpet in the room. When we noticed this when checking-in we returned to the lobby to ask to get the place cleaned as this was clearly not done for probably several weeks. The only answer we got is that they would notify the cleaning crew for the next day. Since they did not have slippers available we were forced to walk around with our socks which we threw out when leaving. We expected, since the cleaning crew was notified, that we would enter a clean room and bathroom the next day - what a joke. Nothing was cleaned!!! They just hung up our towels and made up the bed but clearly nobody bothered even swiping the floor. We of course went back to the reception where they acted surprised since there was a clean note for the people to clean the room but there was yet again nothing they could do about it in the evening and the manager was not around. But they promised us that the manager would be there the next morning already from 7AM. We checked-out around 8AM and of course no manager to talk about this important issue was around. Hygiene a big fat zero and customer service equally bad - DO NOT BOOK THIS PLACE!

"Really good breakfast "

4
20/09/2017

Really good service and a great free breakfast with omelettes. Great for kids as they have a indoor pool and mini golf. The loft room is awesome. The pub next door is pretty good as well. It's a little out of town but the beach is right across the road.

"Dirty"

2
18/09/2017

House keeping was poor. Garbage left in can, potatoe chips all over balcony. Was woken up by house keeping even though do not disturb sign was up. I will try not to stay here again. The front desk was really good.

"Door to our room was wideopen for hours"

2
16/09/2017

Our room was affected by a lot of noise, partly from the highway and partly the ice cube machine close by. We also had the noise and smell from the breakfast kitchen downstairs since 5 am in the morning. However, the breakfast was ok. But the worst part concerning our 3 days stay was the fact that when we returned from an all-day excursion we found the door to our room wide open. Probably not closed by the maid since we closed the door when we left. Nothing was missing but still - we had all our valuables in the room and it is not what you would expect to happen. When we claimed it in the reception we got no excuse what so ever!

"Right on the ocean, yet next to the highway"

4
08/09/2017

Miss beautiful acquainted Hotel greets you with flower boxes everywhere. You feel like you have stepped into Austria. The stuff are simply amazing. So cheerful and helpful to meet any of your needs. The view of the ocean is lovely. There is a somewhat busy small highway just outside the front of the hotel which does affect the quietness. The breakfast was far superior to most offering an omelet bar! Quite a lovely stay.

"Comfortable Stay"

4
08/09/2017

Comfortable hotel with very attentive staff, pool, fitness facility was good and the rooms are clean and adequately furnished. The location is perfectly situated on the highway facing the water which makes for a very enjoyable sunset and sunrise.

"Excellent quality for the price"

5
06/09/2017

This hotel is perfect for travelling with children given the pool, courtyard activities, proximity to the beach, and included breakfast. And all of this at a very reasonable and affordable price. The breakfast also had plenty of hot options, including waffles and custom made omelettes.

"Really comfy bed...noisy neighbours"

3
04/09/2017

The room was really clean and the bed was extremely comfy. We had a pizza delivery to our room without any issues. The bathroom was clean and neat but I had one slight quibble...the shower curtain was torn and the rubber bath mat was ripped which I felt let the bathroom down as the rest of the bathroom was immaculate. We had a number of kids in the rooms next door and they were running around quite a lot, this is not too much of a problem in normal hours but it went on past 10PM. we rang the front desk and asked them to deal with it...they did and the noise went away. On top of the noise with the neighbours...the door that was on the stair well slammed every time the door opened with guests entering and leaving the building...this could be easily fixed by fitting a door arrest to make sure my fillings were not shaken on every door movement. Please consider rectifying in the future.

"Good stay"

4
01/09/2017

I hadn't stayed here before so didn't know what to expect. I had a king room in the back with a patio overlooking the parking lot and water. Very comfortable bed. Updated room with a stove, fridge and stove top. Also updated bathroom. Very clean room. The only complaint was the room was extremely warm. There are no ac units but they have a fan. Even when you leave the doors open to cool things down, the room heated up again within 1/2 an hour. Don't know why the room heated up so much. The place had a very good breakfast including an omelette station. Great strudels. A nice pool, exercise area, ping pong table and mini golf. Some nice extras included. Nice place too stay.

"Family Jewel"

4
25/08/2017

Great spot for family. Loft was spacious and beds were comfortable. Mini-put, ping pong and pool great for the kids and sauna and hot tub for us to unwind. Breakfast selection was super although it could use some fruit and the omelette line can get long.

"Vacation place to relax and enjoy the sea view."

4
19/08/2017

The hotel is located in front of the water and most rooms see the water. The second and the third floors can see the water better than the first floor. There is a street to cross to go from the hotel to the water. There is no beach and the shore is not clean enough to sit on the water side. There are parking at the back of the hotel which can be at the door step of your room. The complimentary breakfast is OK. Do not wait til the last 20 minutes to go breakfast, you may not find a lot left. The staff are helpful and nice.

"Very Good"

4
17/08/2017

Affordable clean stay, would go back again. Also had, ping-pong, mini-golf, pool, sauna and hot tub! Location and view were great as well. For the price and what you receive is very good value for your money.

"Comfy Resort"

4
16/08/2017

Our rooms were in the main building with views of the Sound. Comfy, homey and pretty spacious. Although carpets on stairway were a bit worn, our room was clean and well serviced. Loved the little balcony. Beds very good. Resort includes amenities we didn't have time for --- pool, tennis courts, gardens. Service in pub was decent, and we enjoyed great fish and chips. Complimentary breakfast also good, with three different egg options, bacon, sausage, fruit, yogurt & cereal and not so great sweet rolls. Eating breakfast on the View deck was a real bonus!

"not impressed"

1
15/08/2017

i have been going here for years and never had any issues, the new owners took over prices went WAY up, the rooms have no changed they still dont have AC, its still dated and there are still silverfish in the rooms. you can get better priced clean rooms with AC elsewhere in town.

BestWesternHotels, Corporate at Best Western Austrian Chalet, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good option for a stay in Campbell River"

4
12/08/2017

We stayed here in August 2017 for 3 nights. First impressions were not great - the interior of the hotel is tired and worn and definitely needs a re-vamp. However, the minute we opened our door, we were impressed - a very large, clean room - and it even had an upstairs, which impressed our 9 year old son no end! We had a balcony view which was good, although the hotel is situated on the main road, so there is (a bit of) noise. The indoor pool is large and there is a sauna. There is also mini golf and table tennis, and the staff are very friendly. Centre of town would be about a 30 min walk, although not very pleasant, as it would be along the highway, so we always drove. The breakfast was adequate rather than great and only runs till 9am, so not one for late risers! Overall, we enjoyed our stay here, and, if you can live with the very tired interior corridors and staircases, I'd recommend it.

"Good location so-so breakfast"

3
11/08/2017

Stayed do a weekend dive trip - excellent diving nearby. Most of the rooms have no AC and opening the widows let in a lot of traffic noise. Breakfast was crowded requiring good timing and raised elbows to get a waffle. Wi fi was fine. All in all just a place to sleep.

"Great stay for famillies and teams"

4
31/07/2017

Stayed 4 nights with our ball team. Kids had a great time. We used the BBQ area for a team function. This was a great space for team functions. Rooms were your normal 3 star rooms, no complaints. Breakfast was your typical free breakfast with the exception of the made to order omelette station, that was a pleasant surprise. Staff were all friendly and helpful.

"Clean, handy and very comfy."

5
27/07/2017

Great place. We hunkered down and quite enjoyed the stay. Nice indoor pool... continental breakfast was nice. Good selection of food including personalized omelets. Downside was the folks in the breakfast area were not winners in the friendly department, and it was short-staffed (or seemed to be). Long lineups, shortages of food (today was an example... no eggs so my wife had bacon... and the lone employee was making noise about being the only one working, yet she made omelets... with no bread, bagels... no waffle batter...). Kind of a poor setup... which caused a poor flow of customers looking for food.

"Great Value - Clean Friendly and Free Breakfast!"

5
25/07/2017

We stayed here for three days. Check in was friendly and we were offered free coffee and good Wi-Fi while we waited for our room to be ready. We had booked a King with Kitchenette. It was very clean and huge. Much more than we had expected for what we paid. There was a loft bedroom upstairs with king bed and it's own TV. On the main floor there was a sofa and chair along with another larger TV and a desk. There is a bathroom and a fully stocked kitchenette. It had dishes, glassware, silverware, and cooking utensils along with a cooktop, microwave and fridge. Everything was spotless. We lucked out and got one of the end rooms so we had two sliding glass doors each with a view of the water. The hotel is located right across the street from the Seawalk and a tidal beach. There is an indoor heated pool, hot tub and sauna however the hot tub was broken while we were there, they said they were waiting on parts to fix it. There is a small exercise room with a few machines right next to the pool. They offer a BBQ grill in an area with tables as well so you can cook and eat right there. Great breakfast in the morning. there is a person cooking omelettes to order. There is also scrambled eggs, bacon or sausage (they switch each day), potatoes, waffles with all the trimmings along with all the regular things like oatmeal, cereal, toast donughts, pastries, milk, juice, coffee, tea, etc. Very convenient location for us. Just at the edge of town so you have easy access to stores, restaurants etc. (there is a small restaurant/pub right next door). Wi-Fi is free and was very good. All in all, a great stay. Would recommend this hotel to anyone. Tip: ..Check out Crabby Bobs at the Marina for fresh Seafood, and/or Dicks just across the street for great fish and chips. Crabby Bobs is actually a small seafood shop, but they do have a few tables. They will clean and cook your purchase and serve your food so you can enjoy it right on the water. We got the sampler with a whole crab and it was more than enough for two people and with the good exchange rate it was a great deal. While we were eating a big fishing boat pulled up just yards from us and offloaded crates of fresh caught crab, then as fast as they appeared, they were gone. Talk about farm to table!

"Great Location, and clean"

4
20/07/2017

This hotel is in an excellent area, directly across from the water. It was clean, the room is nice. The complimentary breakfast is excellent and the staff was friendly. I would definetly recommend this hotel.

"Relaxing & Enjoyable"

4
15/07/2017

The one night stay was a real treat to end our 1 week backcountry camping trip. Nice renovated room with a very cold mini fridge to keep our snacks and beverages perfectly chilled. The front desk provided us with the requested amenities, as we packed the real basics. Thank you to the lovely Debbie at the desk for her genuine customer service and positive personality. The pool was great and we loved the sauna to soothe our achy muscles (hot tub unavailable this stay). Our lil patio on the ground level was full of wildlife! A friendly deer walked right past me and enjoyed an evening snack. Gorgeous view of the ocean beyond the steady moving highway. We were pleased to fuel up in the morning with a delicious complimentary continental breakfast with plenty of tasty options. I'd recommend this spot to all sorts of travellers, especially families with the mini putt and ping pong table in the contained courtyard.

"Alright place to stay"

3
13/07/2017

The hotel is getting very dated. Its right on the highway so if you want to keep your windows it is very loud. The breakfast was amazing. Only half of the hotel has air conditioning so that was fun. But it was right on the water front and a great walking path up and down. The mini golf coarse in the middle of the hotel is great for kids

"Leisure trip"

3
08/07/2017

Hotel was OK but if redeeming loyalty points, would be better to pay as you'll get a better room. Breakfast was awesome, mini golf was good and a great spot near the oceans edge. Having to check out once your free night stay had expired was a pain as the room we were to pay for wasn't ready so had to pack up and wait 5 hours till the next room was available.

"Good cheap accommodation"

3
30/06/2017

The price is excellent for this motel style best western but it is so, so dated now.... the rooms are clean but very old in terms of carpeting, decor etc. The corridors are even older...... but if you want a cheap place to stay that is clean and of reasonable quality, then this is fine! The breakfast is good...... fridge in room is also useful (mini kitchenette almost). 'Sea view' rooms may well have a sea view... but it isn't direct sea facing and is across a busy road.

"Still a Nice Place to Stay"

5
29/06/2017

My husband used to stay here in the late 70s and it's still a nice place to stay. There is no air conditioning for those warm summer nights but they do provide a fan. The breakfast is very good with an added touch of an omelet station. The rooms were clean, the beds comfortable and the little balcony with chairs and a table were great. We overlooked the ocean and it was amazing - cruise ships sail right on by!

"Great Stay"

5
24/06/2017

I really enjoyed my stay here. I was very late checking in and the friendly lady at the front desk had all the paperwork in order so I could speed through and get 10 more minutes of rest for the night. The staff I encountered in the morning at breakfast were also very helpful and friendly. I would recommend this hotel for business or pleasure.

"Beatiful place to stay"

5
22/06/2017

Excellent location, water front. Get place to cycle along the beach. Accommodation excellent! A European feel! Clean and enjoyable. Breakfast outstanding! Pool and Sauna great! Service outstanding! Rooms clean and attractive.

"It will do"

3
19/06/2017

This hotel is serviceable but a bit run down and tired looking. Everything works and the breakfast is good. Staff were friendly and helpful but there was nobody at the front desk when we wanted to check out.

"Wonderful seaside location on the edge of town"

5
17/06/2017

Very affordable, large rooms, and in our case, a view of the beach and ocean just across the hightway. Nice breakfast with a dedicated omlette station (not sure if this is there all the time).Very helpful staff and spotlessly clean.

"Best Western in Campbell River, Alberta"

4
14/06/2017

Good place to stay, got a room with a loft. Everything clean, great service, not expensive and worth the money.... GREAT view of the waterfront. Many amenities within walking distance or <5 minutes away. I'd stay there again.

"Cozy!"

4
11/06/2017

Good place to stay while in Campbell River. Reasonably priced, good location. Near amenities and close to the water. Quite rooms, decent TV's in room. Hot tub and pools are helpful for a relaxing soke. Public use of BBQ is a nice touch.

"Highly recommend"

5
11/06/2017

Very clean and comfortable. Spa was nice and pool was open until 9 so could swim before calling it a day. Very good location and easy to find. The staff was friendly and helped with directions for hotel to dining.

"Excellent value in Campbell River"

5
08/06/2017

From the beautiful grounds to the spectacular mountain views across the bay to the most comfortable rooms - this hotel is a great find. The full breakfast, with omelet bar, was the best we've had. The staff are friendly and helpful. Absolutely, top notch - we can't wait to go back.

"Our Campbell River favourite"

5
01/06/2017

Friendly, informative staff :) Clean, comfortable room. Enjoyed the pool/hot tub area. Great breakfast in a large sunny dining room with water views. It was quiet and we slept very well. We were really pleased and will definitely stay here again!

"Quaint but tired looking..."

3
27/05/2017

Interesting concept: climb a set of stairs to get to your bedroom!! Everything looked tired: carpet, furniture, decor, etc. Otherwise the staff was very helpful and friendly. Pleasant surprise at breakfast: there was an omelette station!! Good location with great view, but the hotel most definitely needs a facelift!!

"Great hotel"

5
23/05/2017

Very friendly staff, fast informative staff at checkin, great big hot breakfast, beds were a little hard. Pool was warm and clean. Need pool towels by pool area. Bathroom had old bathtub but it was clean.

"Dated but fantastic"

4
11/05/2017

On initial check in we were provided a room once we got up to the room we had neighbors with small children I went down to the front desk and asked to be changed to another room, explained we were there for our anniversary they changed our room immediately. The new room was fantastic. The staff are extremely friendly and accommodating. The breakfast that is included is like no other hotel breakfast offered that I have seen bog points for that - I love food lol. They had an area to BBQ, a pool, mini golf next to a pub, great walking paths across the street along the ocean wall. I would stay here again no questions about it

"Provides All You Need"

4
08/05/2017

We stayed here one night. Our room was ready upon our arrival and provided everything we needed for our stay. Having a small refrigerator in our room was a bonus and the mattress on the bed was very good. The grounds are probably quite nice in the summer. The grass looked long and untended but it had been raining heavily so likely they were unable to get around to mowing. It was great being next to the beach but there is a lot of road noise. If this is a problem for you, ask for a room away from the road. Parking was plentiful. We were disappointed that we had flaky wifi upon our arrival and the computers in the lobby were also down. It was unclear at first if anyone was going to move to resolve the problem and we were directed to head to McDonalds. Eventually, though, we got a call to our room and they did double check that we had regained access. Others have commented that the place is a little outdated. I noticed a lot of renovation activity so I believe the facility is working on this throughout their property. As well, I agree that the breakfast provided, has everything you could want for in an easy, meal to get your day started. We would stay here again but would ask to be further from the road next time.

"Austrian Chalet - Secret of Campbell River"

5
01/05/2017

The best place to stay in Campbell River, BC Canada. On the Ocean (Walking path along the ocean, right in front) with it amenities', the property, and especially the staff. This is the place to stay while in Campbell River.

"Awsome, Pleasent"

5
28/04/2017

Stayed a three nights . The rooms are good, Staff are exceptionally friendly. Breakfast is very good and open early. From 6 to 9:00 Nice indoor pool across the street sea view, Would definitely stay there again.

"Good locationj, but place is dated"

3
26/04/2017

Stayed mid-week in early April. Room was a loft unit. Beds were upstairs and clean and comfortable. The earea we were in is in need of updating; carpets need replacing, musty smell along the hallways. The hotel is built into a hill, so parking and walking access is not the easiest. It appears that this was an open wealkway hotel that has that the walkways enclosed, this hallways are very narrow. Free breakfast ends at 9am, so not the most convenient - should extend to at least 10 am. Personally, would look for a different hotel if we were to travel here again.

"Wonderful Family Stay"

5
02/04/2017

This was a perfect place to stay for a young family, rooms where not massive but had enough room for everything. Breakfast was amazing and the ocean just a few steps away! We would most defiantly recommend this hotel to others.

"Road Trip"

4
26/03/2017

Well we booked for two nights then it became four nights. Our rooms were clean, bright and comfortable. Because we extended our stay - we had to change rooms for our last night. Both our rooms were more than satisfactory. Our first room had a bedroom area with a TV and lounge area with another TV. This was good as my wife and I ended up, watching two different TV programs. Our second room was more motel like. But no problem, we could go for a walk along the ocean shore, go to the fitness center, or pool or play mini golf. The room after all is for sleeping. The free breakfast that we ate every morning. It was satisfactory and we never went away hungry or unhappy. Yes they served coffee and it was good, not like one other place we were at where I couldn't get it down. The price was fair. We enjoyed very much our swim every night then a soak in the hot tub. My wife and I enjoyed playing mini golf in the rain.. hey it's BC it's always raining.. Front desk and maintenance and housekeepers and breakfast hosts were all super friendly and kind. We asked for a microwave, we brought some food with us to eat and they provided one so quick. *** all is NOT good. They are working on it I'm told.. the Internet was so slow. How slow? Worse than the original dial up when internet first appeared on the scene many years ago. In the breakfast area .. wow high speed zip zip uploads done, but not in our rooms. One other issue.. owners should get together with other establishments along the road and lobby the city to stop Hugh Tucks from parking along the ocean shore. As a visitor I want to look out my window and see ocean not a parked transport. Lobby get this changed into a no parking zone. My wife and I are well pleased and would stay here again . Side note, they provided a towel and a treat for our pooch when I asked about a dog bed. They don't offer dog beds because of housekeeping issues. I think though they should invest in dog bowl though for water and food.

"Nice hotel"

4
25/03/2017

Beautiful location across from ocean and sea walk. Very inviting check in and check out staff. Great full breakfast with omelette bar. Coffee always hot and really friendly food services staff. Very pet friendly :)

"Comfy sleep"

4
23/03/2017

While there was no shower curtain when we arrived, we found the hotel to be well maintained, providing all amenities! The complementary breakfast was delicious with lots of fresh tasty choice. Perhaps some blueberry muffins or bigger muffins might be considered!

"Ocean front beauty"

5
22/02/2017

even in the winter, this place is gorgeous. amazing breakfast that included an omelette bar :) stay here! the staff are friendly, rooms are really nice, more of a home feel than straight hotel room, mini golf!

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for the 5 out of 5 review! We have to agree that this location is spectacular year round with the ocean view! I am so happy to hear that you loved the made to order omelette which is a new edition to our complimentary breakfast! Thank you again for your review, we look forward to your next stay with us. Best Regards, Amber Donaghy General Manager

"One night stop on our way to the north island"

1
27/11/2016

This hotel was awful, paper thin walls, parties feeling like they were in your living room. Beds were awful and lumpy. It was really hot in the rooms and you couldn't adjust the temp properly. Don't. Other with this place, there are way nicer places close by. I knew someone staying at Heron's Landing at the same time and it looked a lot better we would probably stay there instead next time.

"Excellent Travel Experience"

5
21/11/2016

Best Western Austrian Chalet in Campbell River. Amber and her staff make you feel right at home. With the amenities that are available, the ocean front views. and the staff make for very warm and welcomed stay

"Dated place in great location"

3
18/11/2016

We came here lured by them having the "best ratings in town". It shouldn't have.... Even though it is a nice place in a great location and all the renovations/remodellings on the surface they have done are really done well, this is a very old building and it shows: Dated heating system and bathroom facilities, windows that do not block any sound or temperatures, old pipes and plumbing that make lots of noises and an overall dated feel. We were in a ground floor room facing the court yard and had very cold floors, could hear the pool pump/ventilator throughout the night as well as dripping inside the walls (or behind it, where there's the laundry room that makes lots of noise, too). The mattress was quite old and soggy. The breakfast was an adventure by itself. Small room with tons of machines that gave us quite a hard time in the morning. Things are spread across the room, nothing could be easily found and there was noone to assist. There are only a few tables and the room is way to small to comfortably sit, especially with a TV blasting at full volume and screaming kids... Nice looking terrace area (small), that might make this easier in summer months...

"Nice place to stay overnight, great breakfast"

4
15/11/2016

Stayed there for one night with group of friends in one of loft units. The room can have 6 guests, but in my opinion four is maximum number of guests which can stay there comfortably. There were 5 of us, and it was a bit tight. Also there were only 3 sets of towels. Lady at front desk couldn't give us regular towels by some reason, but gave plenty of pool towels. I don't really care what kind of towel it is, as long as it is clean. Those were clean, so it all worked out. The breakfast in the morning was great and greatly improved my opinion about the hotel. They had everything - waffles, omelette, sausages, yoghurt, cereals, fruits, pastries etc. etc. I'll probably stay there again if I ever happen to be in Campbell River.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for reviewing your stay with us at the Best Western Austrian Chalet. We are happy that overall you enjoyed your stay, especially our complimentary deluxe continental breakfast. Travelling with larger groups we do have other room options available besides the two queen loft with sofa bed, perhaps our Lighthouse Suite or our Managers suite would better suit your needs? These rooms sleep up to 10 people and have three bedrooms as well as 2 or 3 bathrooms. Our Manager Suite even has a full kitchen with large dining and living room. If we can be assistance in helping you find the perfect room for your next stay please let us know. Thank you again and we look forward to welcoming you back to the Best Western Austrian Chalet on your next visit to Campbell River.

"Best Western Austrian Chalet"

4
03/11/2016

Nice motel, lovely views of the ocean. We had a very comfortable room on the ground level. Everything was clean and comfy. The free breakfast was good and the staff were very friendly. Good overall value for the price! Would stay again.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for reviewing your stay at the Best Western Austrian Chalet. We are so happy that you found our accommodations clean and comfy and the staff friendly! We have a great crew here so we are delighted you thought so as well. Great to hear that you enjoyed your complimentary breakfast and we look forward to your next visit with us! Thank you again.

"Our anniversary getaway"

4
02/11/2016

The room was great the bedroom was in the loft nice king size bed. The room was very clean and smelled so fresh, the wi-fi was slow but we did let them know in the office. we had a good time this was our 3 time staying.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Welcome Back! We are happy you choose to stay with us again and on your anniversary getaway. Thank you for taking the time to review your stay and I am glad you enjoyed your king loft room. I apologize that our WiFi was not up to standard and this is an issue we are looking into. We look forward to your 4th stay at the Best Western Austrian Chalet and Happy Anniversary.

"Best Western Austrian Chalet Campbell River, BC"

4
30/10/2016

This hotel has a wonderful view of the ocean. There is a paved walking/biking path just across the Hi-way for an invigorating morning outing. There is a pool and exercise room which we didn't use because of lack of time. We had a very comfortable room with a loft bedroom and a mini kitchen. Everything was clean and pleasant looking. The breakfast was adequate and the staff was very friendly. Good value for the price! Would come again.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
We are so pleased to hear you enjoyed your stay at the Best Western Austrian Chalet. You stayed in one of our more popular rooms, the Loft with kitchenette and gorgeous ocean view, we are happy that you liked this room. The paved walking/biking path is the Sea Walk that is about 6km long and is very easy access from our hotel, it is a great way to enjoy a nice leisurely walk with stunning ocean scenery. Thank you for taking the time to review your stay and we do look forward to welcoming you back during your next visit to Campbell River.

"Consider for short stay, esp. if you are a Member"

4
25/10/2016

The reviews are true: this motel needs an outside makeover. BUT being a BW Member, I paid about half the price of the fancy hotel next door ($200+/night) for an ocean view (not always direct, as the building is U-shaped) with a loft. Microwave, fridge, clean bedding and bathroom. Nice balcony to sit outside and enjoy the view. Wifi works. There is a super walk along the water outside the hotel, plus a stone marker where the 50th parallel lies (so close by!). Traffic noise wasn't an issue. Staff was pleasant and helpful. The indoor pool is in a separate building which means you have to step outside (in the rain in our case) to get to it. To be strategic about the free breakfast room, which can only hold about 25 people, and manned by one staff person, you need to get there by 8 am or you will be waiting for a table to free up (in September). Waffle-maker!--highlight of breakfast. Too bad about the plastic cutlery and plates -- definitely a garbage-filler. To save money, consider this place for short stays in high season but 3 days or more and low season stays, go next door.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for your review of the Best Western Austrian Chalet, we are glad to see that overall you enjoyed your stay with us! We believe we have one of the best free breakfasts in town and I am glad to see you enjoyed the delicious waffles! The loft room you mentioned is a favourite amongst guests but we do have other room types that will give you a direct ocean view as well. We are located right on highway 19A that follows the 6 km Sea Walk with access to this directly across from our hotel and yes, highway noise isn't usually any issue. We are happy to hear that you find us fairly priced and yes we have the added bonus with our Best Western Rewards program for all members! Thank you again for taking the time to review your stay and we look forward to welcoming you back in the future.

"Great stay for a few days"

4
24/10/2016

We usually come to Campbell River at least once a year and have always stayed here. Older hotel but have had some upgrades to the rooms. The rooms are clean and the hotel is well situated. The pub that is adjacent to the property is great for pub food and drinks. Nice treat to get out and not have to drive. The hotel could use outside cosmetic upgrades but still is really clean and well kept grounds. Breakfast is fabulous with hot bacon and eggs as well as all other items. Hotel is right across from the ocean with a walkway that goes on for miles.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for returning to the Best Western Austrian Chalet, we are happy to know that you visit yearly, thank you for your business! We hope that we will remain a favourite place for you to enjoy as you visit Campbell River. We also feel our hotel is in a great location with stunning ocean views and we pride ourselves in maintaining a clean atmosphere for our guests to enjoy. Summer brings the added bonus when we can spruce up the building with beautiful gardens and flowers! You've mentioned some of our favourite features as well with the quick access to the Sea Walk across from the hotel and our deluxe complimentary continental breakfast for all of our guests to enjoy before they head out to discover what Campbell River has to offer. Thank you again for staying with us and we look forward to seeing you during your next visit!

"WOW, Not WHAT I EXPECTED"

3
17/10/2016

We got a second story suite over looking the ocean and highway. This is not a new property. It was likely re-branded as Best Western from a ma and pa show. The receptionist was pleasant, but the actual reception area is not all that inviting although there has been an attempt to upgrade it. We spent two nights here. Part of the reason that I booked here for two nights was the pool. Sadly, the pool was not in order so there went the fun that my daughter and I would have had in the evenings. The windows are old, 1970 early 80s. the rooms are cramped. The beds hard and not that comfortable. The noise from traffic had no problem passing through the 1970 or 80s technology. So traffic noise is very noticeable. There was no air con, so the room was quite hot. This did not meet the Best Western Brand you would have expected. Keep this in mind. I give this a 2 because I was misled by the Best Western Brand. You could hear the family above us as if the floors were made of cardboard. They upgraded the kitchette to modern standards. Its a tight fit, but cooking is possible in it.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Our apologies that we did not exceed your expectations during your stay! We do have an older property that we have done many updates to in the recent years with more renovations coming. I am sorry you did not find our beds comfortable as this is usually a compliment guests have after enjoying a great night sleep. It sounds as though the room type you booked may not have been the best suited for your family's needs. We do have air conditioned rooms available in some of our loft style rooms, these rooms also have no guests above you if noise had been an issue. I am sorry you visited us during our yearly renovations for our pool and hot tub, this is essential renovations that keep the pool clean and in working order but it is unfortunate it coincided with your trip. We do put up notices ahead of time for those guests that are booking specifically for these amenities. Should you decide to stay again please contact me directly and I can help you sort out the best room to fit your needs as well as give you any updates should we be scheduling pool renovations again. Thank you for letting us know about your experience and we hope that you will stay again.

"Thanksgiving weekend getaway!"

5
08/10/2016

We toured quadra island and were really ready to relax when we got to the hotel. The room was large with a king bed, desk, wifi, etc. It more than met our expectations. After our rest, we visited relatives for an early thanksgiving dinner and returned to the hotel about 10pm. The next morning we enjoyed a fabulous free breakfast offering that included eggs, bacon, potatoes, waffles, coffee, juice, etc. We will definitely stay at this hotel again.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for your review of the Best Western Austrian Chalet, it sounds like your weekend in Campbell River was pleasant with your tour of Quadra Island and a delicious Thanksgiving feast! We are glad we could add to your vacation with a comfortable stay! We are so glad that you enjoyed your breakfast, we have an amazing selection which makes our complimentary continental breakfast better then what you can normally expect with hot items and delicious favourites like our waffle station. Thank you again for staying with us and we look forward to welcoming you back on your next trip to our area.

"An all right place to stay"

3
07/10/2016

This I would say Motel more than a Hotel is all right for one nights stop over. The rooms are round a courtyard. The rooms are clean and there is a coffee machine with coffee and tea provided there is also a fridge. There is a laundry room for guests but the night we were there the washing machine was out of order. The whole place could do with a make over. The breakfast room is not large but the breakfast was good lots of choice.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for taking the time to review your stay. I am sorry you felt our hotel was more of a motel feeling, with the outdoor corridors I can understand how you may get this impression. We are modelled after a traditional Austrian Chalet so when they first built this property they had more of this in mind rather than a normal hotel type lodging, we believe it makes our property unique and charming. We are happy to hear that you found your accommodations clean and that you enjoyed our complimentary deluxe continental breakfast. Thank you for taking the time to review your stay and our property and we hope that you will choose to stay with us again in the future. Best Regards.

"Needs a facelift!"

3
06/10/2016

The room itself was ok if a little dated but clean enough, however the 'free breakfast' was poor. Paper plates, plastic cutlery and the hot buffet was 'interesting'. the breakfast area is very small and could hardly cope in the October low season so can't imagine what its like in high season

"Excellent Travel Experience"

5
27/09/2016

With the friendly staff and the stunning location, you will not want to stay anywhere else!! The in house Breakfast is second to none. At home you could not make a better breakfast with a huge, with variety, hot breakfast

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for your review! As always it was a pleasure having you and we look forward to your return. Best Regards!

"Tired"

2
20/09/2016

Room itself was OK, but this hotel is quite tired and dated. Appalling breakfast served on paper plates and plastic cutlery, compounded by a room that is too small to cope with demand. Some rooms are on a third floor, and there are no lifts, so pack light!!. In my opinion you can probably find better in Campbell River.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for your review, we take criticism very seriously to try and improve our hotel and overall service. I am sorry you were not pleased with your stay at our hotel with one particular complaint being our breakfast. Our complimentary continental breakfast has more items then a normal Continental Breakfast so that we can ensure you have a great start to your day with hot items being served as well as your typical continental items such as cereals, toast or bagels. Unfortunately in trying to offer a more then deluxe continental breakfast we do so with limited space and try our best to work around this. Our higher occupancy months occur during summer which give us the added space of our outdoor patio with beautiful ocean view and all guest rooms have a patio or balcony with seating and table for those that want to enjoy breakfast back in their room. We do not have elevators but we have several options for rooms on the ground level or 2nd level that would require no stairs to access with our 2nd level parking. Should stairs be an issue we can certainly provide you with a guest room that would suit this need and some with amazing ocean views! Thank you again for taking the time to review your stay, we appreciate your feedback.

"Nice view and room"

3
18/09/2016

Room was clean and quiet and the bed is comfortable. There was a great view from the balcony. Morning fog horns were a little interesting but it's not the fault of the hotel. Nice ocean walk right outside the room. Staff is friendly and polite. Not much food within walking distance except Freddie's, which is okay.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for your reply, we are pleased to hear that you enjoyed your stay as well as your comfortable bed! The added bonus of a foghorn wakeup call has been a few mornings this past few weeks but so has the site of fog rolling in over the ocean which is nice to watch. Thank you for your comments about our staff, we do try to ensure we provide superior customer service and we appreciate the recognition. Unfortunately there is not much options for close walking distance to other shops or restaurant but Freddie's Pub has a great selection and daily specials to enjoy. Thank you again for your review, we do appreciate it.

"What a pity"

3
09/09/2016

The room and facilities in the room were very good, comfortable and relatively quiet. The ocean view from the balcony is stunning and really a bonus. The position of the hotel is on the Island highway about 4 kilometres outside the town centre so it is ideally situated. The biggest disappointment is the small breakfast room, there are not enough tables, the guests have to queue for a table unless they are lucky. The toaster of which there is only one is terribly slow and causes much frustration. The staff are good, but they too are let down by this.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for feedback, I am sorry to hear your frustrations with our toaster! We have looked into this immediately to ensure it is working properly so this is not an issue for further guests. We work our best with the size of our breakfast room, keeping our breakfast open from early to mid-morning so that there is option to avoid the rush times. Our breakfast is quite popular with the extra hot items we offer that go above and beyond your normal complimentary continental breakfast. Thank you again for your feedback, we strive to continue to improve our facility and service.

"Island trip"

4
08/09/2016

Very nice hotel with excellent staff and great location. Hotel was recommended to us by friends- we were on a road trip with friends from The Netherlands and they thoroughly enjoyed as well. Would highly recommend to others

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for staying with us during your trip to Vancouver Island! We enjoy meeting guests from all over the world and we are happy that we could offer you great accommodations and service during your stay. We appreciate you taking the time to review your stay and thank you for your kind words.

"Excellent hotel by the sea!"

4
06/09/2016

I would have given 5 star rating, but for the cleanliness. Our family was here for 3 days, and we loved every moment of our stay. Pros: location, breakfast, activities like swimming pool, hot tub, ping pong, mini golf, etc, friendly staff. Cons: housekeeping is bad! we were out all of 2nd day, when we came back, only the washroom was cleaned and 2 out 3 beds were made. Rest of the room was as bad as we had left it. Overall I would still rate it 4 star for all the pros. My kids loved it! We even got to make a bonfire on the beach!!

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
We appreciate your honest feedback about your stay, I am sorry we did not offer you the best housekeeping service that I know we could and adhere to provide! Your feedback has been shared with our staff and we thank you for taking the time to let us know the issues you unfortunately experienced. I am glad to hear that your children still loved their stay with all of the extra activities we offer with our pool, mini golf and ping pong. We apologize again that the enjoyment of the hotel and facilities was overshadowed by poor housekeeping service you experienced. Thank you for bringing this to our attention with your feedback and we appreciate your rating.

"Pleasant stay"

4
05/09/2016

A comfortable hotel, if on the upper floors you will have to carry your bags up one or two sets of stairs as no lifts . Comfortable beds and clean linen, a room set too the back the hotel a little quieter as the road out front is constantly busy. A more than sufficient breakfast, small laundry, nice gym room, swimming pool and small crazy golf for children. A pleasant stop over for a few days , it is a little out of town so your own transport a plus. We did not try it but there is a restaurant next door . Lovely view from some rooms.

"Great Hotel in Campbell River"

5
05/09/2016

Great little hotel about everything you need. The rooms were clean and well kept. Laundry was really easy to use and the breakfast was one of the best hotel breakfast I've seen. Is it the most modern of hotels, no, but for the price it's hard to beat.

"Great room but...."

4
02/09/2016

Great mini suite with balcony and seaside view, more comfortable than expected by the looks. A good nights sleep in comfy beds. The complimentary breakfast was simple but good - but the breakfast room couldn't accommodate the amount of people that showed up for breakfast.

"Great hotel, crap Wi-Fi"

4
01/09/2016

We stayed for two days at this nice hotel. It consists of a couple of seperate buildings with a patio in the middel. One of them is the reception building with the breakfast room. There is a swimming pool, hot tub and sauna present. Also a gym with work-out equipement. The rooms are spatious and the buillding we were in had rooms with two stories. Top floor had two kingsize beds and ground floor had a small seating area, fridge, microwave coffee machine and a desk with busininess chair. Bathroom was ok and there was also a small balcony you could sit on. All in all a comfy and cosy room big enough for 3-4 people. The breakfast was complementary but was good enough, foiur types of cereals, waffle maker, brown/white toast, oats, some sweet pastries, bagles, fruit yoghurt and assorted juices. A 2-3 day breakfast would do just fine. We had a very good stay, the rooms were clean (but could get some better dusting) an the Wi-Fi at our room was quite crappy.

"It is okay"

3
27/08/2016

We stayed there for one night and had a loft. In the upper bedroom it was a bit hot. Once the sofa bed is deployed there is not so much space. Breakfast is exceptional. They even have a waffle maker. However be early as breakfast closes really at 9:00 am. Good for a short stay

"2nd Visit a little disappointing"

3
25/08/2016

Our family and I had stayed here before and had really enjoyed the friendly staff and wonderful breakfast and the location worked for us too, so needing a one night stop over we opted for this hotel again. We arrived mid afternoon after a hot morning of trail riding needing to shower and freshen up before setting about our evening plans- the room we had was on the ground floor, it seemed newly decorated and the bathroom and decor was nice and fresh, however there was no shower curtain so no one could shower, there was no A/C in the room and since it was hot the room was very hot and stuffy , we opened the window only to find there was no screen so no protection from bugs and flies. I didnt even check to make sure the room had A/C which I guess I should have, I just figured in 2016 this would be standard with all rooms and the lack of shower curtain is just inexcusable- The breakfast was however Very Very good and the hotel over all offers great value for families with pool, ggames and free breakfast

"Functional place to stay near to adventure"

3
23/08/2016

Hotel is friendly and has a variety of amenities (eg. pool, gym, mini golf). Nice location facing sea (right across road, nothing blocking view). Rooms are a little old fashioned but comfortable with separate seating area. Bathroom good, shower works very well. Plenty of off street parking. Next door pub does not allow children so you have to travel to find off site dining.

"Stifling hot room"

1
22/08/2016

We were not aware that MOST of the rooms do not have air conditioning. Of course, the room we had did not. We couldn't check in as we were there too early, but that was okay. We had an event to attend and did not return until about 9 pm. With no air conditioning the room was unbearably hot! It is an older hotel/motel but was clean. We had sliding doors onto a lanai but would not leave our sliding door open while sleeping as it would not be a safe idea. When we complained about no air conditioning we were told there was an electric fan in the closet so I hooked that up on the counter. It helped me but not my husband who was on the far side of the bed. We were supposed to stay 2 nights, but only stayed the one night. We also learned that all Best Western Hotels are individually owned and this one has certainly not been upgraded. Plus the Breakfast Room was certainly too small for the large number of rooms Also, the bathroom had no fan but did have a window with a see thru curtain. I noticed that anyone on the floor above us and to the right could actually see into our bathroom if the light was on,

"stop over"

4
22/08/2016

pleasantly pleased with this hotel on the tour having read previous reviews. A large comfortable split level room with almost a great view. downside balcony with empty beer can and cigarette butts!!! very large portion at the restaurant next door. Disappointing breakfast......very tiny eating area so made up a bacon sandwich and walked along the waterfront.

"Great as long as it's not a heat wave."

4
21/08/2016

Overall a clean and comfortable stay, but no a/c. I passed a few pleasant weekends here during the summer, staying in a loft/kitchen suite as well as a traditional room. The stay I the loft was more convenient because of the kitchen and extra space to spread out. The traditional room had a fridge but no microwave. I did like how the bedroom was a separate room from the sitting area - this allowed my colleague and I to relax privately and watch different shows on tv. We had hoped to use the laundry, but there is just 1 washer and 1 dryer which were occupied with a line of others waiting. We enjoyed the location, close to everything and right on the water. Sunsets were lovely.

"lots of selection"

4
17/08/2016

Some rooms have ac others do not. Get a room with ac if you are staying in the summer months and make sure it has a view of the ocean as it is an amazing view! Don't try to control the ac with the wall thermostat for hours and replace the batteries like we did, use the remote on the tv stand! Will be staying here again when we return to Campbell River. Their loft rooms are a nice change and pretty unique.

"Nice quiet hotel, beautiful view"

4
16/08/2016

The rooms were lovely and very close to the pool. There is no air coditioning but the hotel did provide fans for our use. We enjoyed the hot tub and pool. The breakfast room is small but the food is really good as usual. One of the things we love about staying at a Best Western is the complimentary full breakfast. We would stay again

"An enroute overnight"

5
16/08/2016

A lovely overnight break in travel with an ocean view. The site was immaculate, staff very accommodating and welcoming. Although it was 'a full house' the breakfast was constantly refilled and the attendant very cheery. A very hot day 28C, which made the outdoor seating (for every room) most pleasant on a cool west coast evening. A very quiet location!!

"A new adventure"

4
15/08/2016

The hotel is located overlooking the river and is based on an Austrian chalet - the room was on 2 floors - with the bedroom being on the upper level with sloping roof. The only problem there is no a/c so was extremely hot. The view from the room was stunning. Breakfast could be a disaster if too many guests turn up at the same time.

"Across from ocean "

3
12/08/2016

Cheap hotel across from beach. Kitchenette was so barebones it shouldn't be advertised as kitchenette. There was a small fridge and a 2 burner cooktop. No real pots to cook in. Kids liked the pingpong and mini put. Would skip Campbell river if I was planning my trip again. It's okay but it's really only for fishing.

"Conveniently located"

3
11/08/2016

Next to the water. Nice beach walks. 5 mins from downtown and restaurants. Room was clean but a tad small. Breakfast is the usual but the lunch room is small for the morning rush. Get there early or you'll have to elbow your way in. Don't try to check in before 15h00 or they will turn you back. Good value for the price.

"Loved the room but.."

4
30/07/2016

Loved the room-beds were in a loft. The view from the deck was great, looking at the ocean. the building and grounds were great. pool and small putting green and lawn. But no A/C. loft was stuffy at night. Had table fans but they didn't help to cool the room

"Ok hotel "

3
29/07/2016

The hotel is ok, but somewhat outdated. The water in the swimmingpool could use a refresh as many children used it as bathroom. The complimentary breakfast is a bit simple as is the complete hotel. The staff tries to make the best of it, but thuis place needs investment.

"An Enjoyable Stay"

4
28/07/2016

The hotel is easy to find, and the location is great. In addition to the many wonderful things that Campbell River has to offer, this hotel has an indoor pool, fitness centre, mini-golf, and a bbq area. The room was spacious and comfortable - we chose the loft and it was perfect for 4 adults.

"Livable if necessary "

2
25/07/2016

The room was old, tired and stuffy. The thermostat on the wall served no function beyond decoration. It showed heat and cool but there was no vent or air conditioning - other than the glass door to the small balcony. There was no screen window so if you wanted fresh air you have to tolerate incoming mosquitoes. The carpet made me wonder about cleanliness but everything else seemed pretty clean. Hotel staff were friendly and nice. Free breakfast included eggs waffle and bacon. Better than donuts and coffee. I failed to see how this motel had any resemblance to an Austrian chalet as the name might suggest. Overall, I stayed a couple nights with no ill effect.

"Interesting Stary"

4
25/07/2016

This was our second stay at this property and it got off to an "interesting start". On check in I found that our reservation had an error, instead of the suite we reserved we had instead been given a regular room. However the hotel was quick to fix the issue and although there were no suites available we were given an additional room at no cost which actually worked out better. The breakfast was decent and made for a good start for the day. As we were there for a graduation ceremony we did not have time to check out the pool and other facilities, maybe next time.

"Austrian Chalet"

5
21/07/2016

By accident, when I booked our room at the Austrian Chalet, it was a loft. We loved it! The lower floor contained a sitting room and a bathroom, and the upper floor had the beds. The room layout worked well, and the hotel was very clean and quaint. The breakfast bar was also well done. Overall, a very fine place. They also have a putt-putt golf course in their courtyard, which is great for children.

"Family trip"

2
20/07/2016

Great room, good location disgusting swimming pool. My wife,myself and our three young kids traveled up to Campbell River for a quick weekend trip we loved the room and went for a walk along the Waterfront cross the street which has beautiful views and has been upgraded significantly since I lived in Campbell River 20 years ago. However as with any hotel my kids we're excited to go to the pool. We went and the water was so murky that in 1 meter of water I could not see my toes at the bottom of the pool, then we found two hand size hair balls floating in the water and immediately left the pool clearly this part of the hotel has not received the care that the rooms and the breakfast area has. Good points are a ping pong table outside in the courtyard and that there was a wonderful view from The Breakfast area.

"Nice Hotel with beautiful views"

3
19/07/2016

Spent 1 night here recently, good value, clean and enjoyable. Overall good stay, although we thought the the pool and hot tub area, was a little tired and was showing its age. As well, the breakfast they served was from 6-9 am, we thought it would be nice to make that until 10 am, so those who liked to relax and take their time in the morning, (like us who were on vacation) could take advantage of this. Nice grounds and view of the water.

"Not so bad, not great"

3
19/07/2016

Nice little kitchenette, bathroom was needing major updating. Bed was OK but no screens on the window or patio door and no air conditioning. Hard to keep cool on the hot days. It could be an amazing spot with the view that exists. Staff was courteous and helped with an additional fan. Breakfast provided was decent and the waffles had fun toppings. Last night I was there the cleaning crew neglected to clean my room and I stepped into a bag of rags in the bathroom. Random. Not a terrible place.

"Across the road from the Georgia Channel"

4
18/07/2016

This was an old but well maintained motel - beautiful containers of flowers adorned the outside balconys. We were on the second level with no elevator. The room was well equipped and clean. The staff was friendly. There was an included breakfast bar that included waffles, eggs, and meat along with the cereals, breads, juice,coffee, etc. Parking was free. It was located just a couple of kilometers from the center of the tourist area, Discovery Dock, ferry dock, and harbour. There is no air conditioning, so it was a bit warm, but the rooms had sliding doors to the balcony that we left open and there was a portable fan.

"RT2016"

4
17/07/2016

Really excellent service. Let us leave our car when we went off island for no additional charge. Room clean and solid. Really pleased with our experience. Miniput! Also have to say Campbell River is a much nicer town than I imagined. Loved the waterside walk.

"nice hotel, gorgeous view"

5
01/07/2016

Very nice hotel, and the view of the strait from our room was spectacular. The staff went out of their way to make our stay great. We didn't play, but the mini-golf and ping-pong table are a great addition.

"Great Service"

4
30/06/2016

Enjoyed just one night there but it was excellent. The personal touch was evident everywhere and one felt they really cared about their guests. Good pool and weight room..not modern but good and breakfast included in the price which was also very reasonable. Room clean too. l Recommend highly

"Everything is so small"

2
28/06/2016

Would I stay here again? I don't think so. We got a room with 2 double beds which gave no room to move around. There was barely enough room to put a suitcase down. The beds were comfortable, which is a very important thing. The bathroom is very small as well, no counter to put your essential bathroom products on. Be very aware that there is no air-conditioning. I did find a portable fan in the closet but that is not the same as cool air. We stayed in June and the weather was warm outside but not overly hot. I cannot imagine what the room would be like in the heat of the summer. The breakfast was included but there again you could not find a place to sit. Everything at this hotel is small. We eventually left and found a restaurant in town. We went to the vending machine to find pop and there was none. Apparently someone at the hotel thinks everyone should drink health drinks.

"A Great Family Place to Stay"

4
27/06/2016

The hotel is extremely clean, wonderful large beds, sitting rooms, full breakfast (cook yourself options)There is a small putting game, table tennis, work out area and a pool. Restaurants are close bye

"Family orientated hotel"

3
25/06/2016

This was a bit outside Campbell River along with other hotels so we thought we had missed it at first. It is a bit older and could do with a refurbishment but the room was clean. We had a ground floor room (which was good as there didn't appear to be a lift) but it just fronted the fun golf / play area so no view. As it was a weekend there seemed to be a few children staying who had great fun playing outside our room with a dog. To be fair they all disappeared about 9.00pm. Lovely beach area opposite the hotel for a stroll in the evening. Basic but fine for the night.

"Older hotel needs upgrades"

3
24/06/2016

This is an older hotel that needs many upgrades. The bathroom is very small with a tiny sink. You can hear noises from surrounding rooms. When the neighbor's shower was on, we had to turn up the TV volume. Even the room entry doors need replacing. Our room smelled old. It was better after airing it out for an hour. I could only give this hotel an average considering the aged rooms and the smell.

"Comfortable Stay"

1
21/06/2016

A very comfortable stay, good clean large rooms, king or queen beds, full breakfast. Lots of other amenities, pool, restaurant close , fun for a family stay. A relaxing stay to finish off a great 4 day trip on the west coast.

"Island Trip"

4
19/06/2016

Rooms were clean and tidy. Beds were comfortable. Breakfast was included in the rate and was very adequate. A nice beach and walk area across the street from the hotel. We saw a cruise ship pass in front on it's way back from Alaska. Would definitely stay here again.

"Great stay"

5
19/06/2016

The Best Western Austrian Chalet is a wonderful place to stay. There is not an elevator for those that cannot climb steps. The Loft Rooms are beautiful- but again two levels- bed on the second level with bathroom on first. Bed was very comfortable, more than enough room for two adults- loved the balcony and view. Room has a microwave, mini refrigerator and coffee maker. If you can climb steps this is the place for you or you should request a first floor room. Staff went out of their way to answer questions, and always greeted you with a hello and smile. Free wifi also. We had an issue with one of the two TV's and the maintenance man was there in 10 minutes or less to fix the problem. Breakfast was nice and had a different selection each morning- always clean and kept after. Grounds were impeccable and loved the view! Very convenient to everything. Love this Island!

"Excellent stay"

5
18/06/2016

We had a wonderful stay in this property of best western, room was clean, bed was comfortable, breakfast was good, staff was very friendly. lots of parking, I shall stay again when ever i am in Campbell river and I will recommend to all my friends.

"Average hotel room and service"

3
14/06/2016

We received a clean room with a small balcony, but I didn't like having cars driving past the back door of the circular parking all night long. It was nice to be close to the water and beach across the street. This hotel was OK for us, but certainly not the exceptional rating I see others have given it. I also found the balcony totally disregarded with respect to cleanliness.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for your review. Your feedback is important to us and I will use your comments to modify our operations and increase guest satisfaction in future stays. Please consider staying with us again in the future.

"Exceptional! "

5
11/06/2016

Rooms are very large, well kept and clean. Bed was very comfortable. Staff were accommodating and went above and beyond. We stayed in room 319. We had a spectacular view of the ocean, tides and passing cruise lines. Breakfast was always hot and well stocked with lots of variety. Highly recommended!

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
I am glad to hear that you enjoyed your stay with us. The Executive Suite you stayed in is a lovely top floor chalet style suite with a wrap around balcony and is one of the select suites we have that has air conditioning. I recommend that any guest wanting a spectacular view and air conditioning request this room upon booking because it is very popular. We look forward to seeing you again in the future.

"family visit"

4
10/06/2016

My parents got the lg suite above office,lots of cobwebs,spiders,dirty windows and patio furniture on balcony was not cleaned for them,3500.00 they paid for 2 weeks,for that price,it should have been spotless,other then that they enjoyed their visit

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
I am terribly sorry that your parents did not enjoy their stay. With the suite above the lobby, guests who stay in our 3 bedroom, 2 1/2 bathroom Manager's suite generally have a great repore with our front desk and housekeeping and if they ever needed anything during their stay, I am sure their requests were met. Nonetheless, I will be passing along your comments to housekeeping to ensure better service in the future. Your feedback is important to us and I thank you for taking the time to submit a response. Please consider staying with us again in the future.

"Okay for big group or family"

3
03/06/2016

The hotel is aging but it was a typical old hotel. I was in a loft room which was awkward, the stairs going up were not the best, especially if you need to bring your luggage up them. Wifi was terrible as it was cutting in and out. The breakfast in the morning was basic. The room they use for the breakfast was similar to the room i stayed in, very narrow and awkward. They do have typical new furnishings that you would see in the modern BW hotels. There is a putting green outside for guest use. There are a couple pubs close by, otherwise you will need a car to goto downtown or the harbour

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Your response is appreciated. We are working on several projects to update our property. We are currently working on adding new furnishings (which you noticed), we have added new artwork, we are also working on adding new flooring. Thank you for taking the time to post a response. We hope you will consider staying with us again in the future.

"Stay on the First Floor"

3
03/06/2016

The property was sorely missing an elevator. I stayed on the second floor and had to carry my heavy suitcase up a flight of stairs. Since I have back problems, this was an issue for me. Everything else was average.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
I am sorry to hear that you were booked on the second floor. Generally when guest services is aware of a guest with mobility issues they will book guests in on the first floor but they must be notified in advance as it can be difficult to meet the request when we are fully booked. Again, I am sorry we did not meet your expectation during your stay. I do hope you will consider staying with us again in the future.

"Older hotel, but clean and comfortable"

3
31/05/2016

The hotel is slightly older than we expected, but the room was clean and comfortable. Nice to have ocean view. The hotel facilities included pool, pingpong, and mini golf, could be a bit noisy in high season. Complimentary breakfast was better than the usual free breakfast at other places.

"Great for families"

4
29/05/2016

We had to go to Campbell River last minute and this hotel was perfect for my family (6 of us). They have rooms that sleep six and they are big enough so you do not feel like you are on top of one another. They have a heated pool, hot tub, sauna, mini golf, ping pong, exercise room and a laundry room. There is lots to keep the kids entertained. The cook for the continental breakfast worked with us as our boys have allergies, they made sure that there was food for them in the morning. They tended to run out of towels often so maybe bring some towels if you are planning on being there for a while. All in all i would recommend this hotel to anyone with kids.

"Poor Quality"

2
29/05/2016

We found the quality of food very poor. The front desk was so,so and unaware of our calls to them even though they were 3 feet from the phone. I had to walk over to ask them to turn on the TV and also the phone on a second trip. We will not stay there again.

"Excellent look and location"

4
29/05/2016

This hotel had a beautiful aesthetic, and the location right by the beach was great. The staff were very helpful as well! My only gripe was how hot the room was, despite the thermostat being off. Not sure what the issue was there.

"happy"

5
25/05/2016

the staff was cheerful and helpful I enjoyed my stay my room was quiet. the view of the ocean was a bonus and the weather was not raining The motel is easy to find on the main highway. I wish that I had more time to use the pool and hot tub

"Nice place for a night"

4
22/05/2016

We needed a relatively inexpensive place to stay for a night while driving up Vancouver island. This was a convenient and good place for what we needed. The split level chalet style room was cute. A full mini kitchen, nice balcony view of the ocean and clean room made for a great stay. And the included breakfast was very good, with a make your own waffle station!

"Last minute stay"

4
21/05/2016

We phoned last minute and got the last room which was luckily a pet friendly room. The room was outdated, but very clean and comfortable. There was no air conditioning though, so we had to leave the window open. We were a bit leery of that being a ground floor, but it was fine. The complimentary breakfast had a good selection of items including French toast. The garden area was well maintained and we thought it was really neat to see the putting area and ping pong table. All in all, a good stay.

"Great value, delicious breakfast"

5
12/05/2016

The shoulder season rate for this property was very attractive. Room scrupulously clean, nice facilieis (pool and exercise room although did not use), and delicious breakfast (advertised as continental but much more than that).

"Hotel is ok"

3
11/05/2016

The hotel was very clean and staff was friendly. However, the rooms are outdated, the floors are squeaky and the walls fairly thin. Not a bad stay, but wouldn't be my first choice for another stay in Campbell River.

"Whale watching trip"

3
08/05/2016

We stayed for two nights while on a Whale Watching trip. The hotel was clean and comfortable but a little on the tired side, it could do with a make over from top to toe; poor decor in all areas need some attention. Having said that, it was very reasonable to stay and the breakfast was pretty good for a "freebie", some hot food as well as continental breakfasts. Have stayed in worse places for a lot more money. Would stay there again.

"A little tired"

3
07/05/2016

Older hotel in need of a facelift. Beds up in loft, bathroom down below makes it difficult in the middle of the night. Location is good. Silverfish in bathtub. Not enough seating for breakfast. Grounds are nice and well kept.

"Great Stay"

4
07/05/2016

We had a great time at the hotel - they have a putting green , ping pong table, pool, and they are literally just feet from the beach. The views are amazing , the service was right on. It's an older hotel , but the grounds and the rooms are lovely, It';s close to everything you want to do in CR.

"Dans review"

5
02/05/2016

Great place to stay and great service by front desk. Loved the mini golf and the breakfast was great! A nice place to stay in CR I would highly recommend to anyone with a family or for business. great vies and good value

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Dan, Thank you for taking the time to submit your review. Your response is greatly appreciated and it sounds like you had a great time. For those other travelers are reading this, we have added a make your own yogurt option at our breakfast buffet. We offer greek yogurt, granola, coconut shavings, chocolate chips and fruit toppings. We look forward to seeing you again in the future.

"Bad Luck"

3
09/04/2016

Great value, a lot of noise: two soccer teams occupied the remaining rooms. No elevator, so one team just threw their bags down from level to level. Our family did not enjoy the swimming pool because the girls were rowdy and dangerous for our kids to be around. They also wore very inappropriate swimming suits, like thongs, for our 7 year old to see. Really gross.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Jennifer, Thank you for your review. While you and I have discussed this at the hotel, I would like our readers to know the conclusion. I contacted the schools principal regarding this matter and they tracked down and addressed the student who was wearing the inappropriate swimwear. The principal also spoke to the faculty who were chaperoning. The school issued an apology to the hotel and as far as I know, directly to you the guest. I have been assured by this school that this will not occur again. Your business is important to us and I do hope you will consider staying with us again.

"Older hotel but very clean"

4
02/04/2016

We have stayed at this property 3 times now and have always loved the location. They have a good pub nearby with pretty good food. The hotel is doing upgrades and some of the rooms are really nice now. Good breakfast with everything you could want. Great off season prices. Will be back!

"Excellent location and value"

3
30/03/2016

We stayed here during the Easter weekend and enjoyed the proximity to the beach and downtown, the easy access to the highway and other amenities and the pool/mini golf. The free continental breakfast and free wifi along with the great rate, really give this hotel an edge over similar establishments in the vicinity.

"Easter in Campbell River"

4
29/03/2016

My daughter and grandson and I enjoyed a lovely Easter weekend at the Best Western Austrian Chalet. We enjoyed the breakfasts, the pool, the minigolf and our comfortable room and beds. Thank you Best Western-we will be back!!

"Will be back soon"

5
26/03/2016

I just returned from a delightful stay at this hotel. Charlene at the front desk made me feel welcome and made sure I knew everything I needed to make my stay comfortable. The room had a wonderful ocean view and was very clean and updated. The breakfast was delicious and plentiful. Although I did not use the pool area, a quick peek into the building made me wish I had brought my bathing suit. I will be returning soon

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for taking the time to submit your review. I will let Charlene and the rest of my staff know that they did a super job. We look forward to seeing you again really soon.

"Excellent Value For Families"

5
26/03/2016

The Value of this hotel is fabulous for families, the rooms are Clean, modern and with well appointed kitchens if you do not wish to eat out- Internet was fast and never dropped off- Staff are extremely friendly and welcoming- Pool, fitness room , min igolf to keep kids entertained- Breakfast is superb choice is endless and we were still asked if there was somethingmissing that we might want!!. Great Location across from beach Would recommend to anyone

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Your response is highly appreciated. Not only does our family friendly hotel offer the amenities you described, but in May we will make available our bbq area as well as open our table tennis. Families are encouraged to grill their "catch of the day" while their children play. Please visit us again, any time.

"Great for Business and Pleasure"

5
24/03/2016

The amazing natural view from the room of the Salish Sea (Georgia Straight) was both riveting and relaxing during both calm and stormy waters. Non-stop entertainment of birds floating by on Logs, seals popping up from hunting and I am sure lots of Salmon underwater! The business meeting rooms are ideal and the staff was extremely supportive setting up the event. Take advantage of the breakfast - it is a hearty meal to start your day of business or exploring!

"Reasonably Priced"

3
14/03/2016

Hotel is well situated on the outskirts of Campbell River. Five minutes to center of town or out of town. Room on second floor had a pleasant view of the sea and you could see the weather. Room was clean and the beds were comfortable; only the lighting in the bathroom was low. Breakfast was a typical Best Western one - modest, but adequate; everything from cereal to bacon and eggs. You could eat as much as you liked.

"No Pool Access and Crappy Room"

2
12/03/2016

We got a small room around the back of the hotel that we could barely turn around in and had an odd smell. The sound-proofing was almost non-existant. The pool was closed when we arrived on the 10th even though they said it would be open on the 7th.

"BW always good"

5
07/03/2016

Best Westerns are always good........rarely have I had an unhappy experience at any BW. Always easy to find, modern and very well organized.......and often ideally located. Our experience with BW rewards program has also been especially beneficial.

""Very Satisfied""

5
28/02/2016

Nice room ; great price ; loved it ; Nice view we were on third floor. Friendly staff. A hotel with character. Everything worked as advertised. It would be even better, If we had gone during the summer months. Still a great place to stay when in Campbell River BC.

"Mini vacation"

2
25/02/2016

Hotel seemed old and dark although it was renovated some time ago. Had a tough time with the wifi as it was very sporadic and much of the time not there. When showering in morn water went freezing cold as if someone in next room turned on the hot water and mine went cold. This should not happen in a hotel or motel. Staff was very nice. Breakfast was just okay.

"Campbell River Stay with Pet"

5
25/02/2016

This is a very convenient modern hotel with a great view of the water. Clean and spacious. Mini golf if you are bored. Thoughtful staff. Warm cookies in the evening, apples all day and a breakfast of more than donuts. We paid an additional $20 to have our yellow lab with us. This was no problem and we were given a ground floor room. Enjoyed the view as well.

"Older but Better place to stay in CR"

4
23/02/2016

As i am in CR regularly for work, I'm always looking for a comfortable clean place to stay. This is our go to corporate choice now. Clean, quiet, great front desk, free breakfast, fast WiFi. Pool and gym available. Easy parking. typical TV choices Great off season rates.

"Two nights in June of 2015 along the ocean."

4
10/02/2016

Quiet rooms, which were reasonably priced. The breakfast was great. A bike path along the ocean is directly across the highway from the hotel. Lots of parking adjacent to the doors of the rooms,and the staff were very helpful with travel information.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for choosing to stay with us here at the Best Western Austrian Chalet. Taking the time to post your response regarding your visit is greatly appreciated. I hope you come back and stay with us again in the future.

"Nice hotel, several buildings. No elevator. "

4
06/02/2016

Just a one night stay here. They have a indoor pool and hot tub. Also free mini golf 4 holes which kept the kids busy for a bit. This seems to be the place for kids hockey team so there was kids playing in the hallway outside of our room. This is on a weekend. I can hear noise from the room next door. It is not a traditional hotel layout since our room is a chalet style room with the beds upstairs in the loft. The property is not on a level lot so you have to drive around the 3 buildings in a big loop. The backside of the property is on a hill. Close to water so you get to see water view. There is no elevator in the building so you have to walk up stairs with your luggage. Before warn if you have difficulty with stairs. Free hot breakfast in the morning. I would come back again.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Our property layout is quite unique. We do our best to try and maintain the character and charm of its Austrian origins while moving forward and providing quality service and amenities for our guests. If we are made aware, any guests that have difficulties with stairs, we try to accommodate by placing them on the first floor or offering assistance with their luggage. Thank you for choosing to stay with us here at the Best Western Austrian Chalet. Please come back and visit us again, anytime.

"no frills, great amenities"

4
04/02/2016

I travel a lot for work and know what to expect from various hotels. I was not disappointed. Comfortable clean room, decent (smallish) gym, clean pool. Good breakfast. What more can you ask for? Oh, and a beautiful sea side location

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Your response is appreciated. While you have many choices for your corporate travel, I would like to thank you for choosing to stay with us here at the Best Western Austrian Chalet.

"Nice place!"

4
21/01/2016

We stayed here as a stay-cation, we are Vancouver Island residents. As such, the location and price was exceptional, as was the quality. We found a great off-season rate on TripAdvisor and all these factors made our choice. We found the rooms nicely appointed and clean, the place is older but the rooms have been updated recently. Some very nice features like two comfortable Queen beds, interesting bathroom mirror lighting, great, sleek modern fridge and stove, new microwave, large, high-quality TV. Wifi was intermittent, and was different depending on where we were in the room. But we were there with a hockey team so usage may have been high with all the young people streaming. Now maybe I'm just being a jerk, like wanting to listen to podcasts in the bathroom while my wife streams netflix on the bed and my son watches cartoons. Call us 21st century bandwidth hogs! The free breakfast was very good, lots of choices and would accommodate special diets (bacon, sausage and eggs for carnivores, cereal, fruit, waffles, bagels and pastries for vegetarians). We are late risers, and we were eating 10 minutes before breakfast was over, but I did not get the hint that the staff were letting things run out. They were happy to continue to fill stuff for us to the bitter end! People with kids take note! We were so happy to find food that was kid-friendly that was also able to satisfy my gluten-free wife! A short walk or drive to many restaurants, a strip mall, and downtown Campbell River is a 5 min. drive. The pool and hot tub area was older and needing an updating, but an interesting hand-painted mural adorned the wall. Staff were exceptional! They were happy to accommodate extra requests. True West-Coast hospitality. Campbell River is a forgotten area of the Vancouver Island Tourism market, which is unfortunate. It is surrounded by great parks like Elk Falls and amazing beaches! The off-season rate was very attractive, location was across the highway from the ocean made for beautiful view. The layout is motel-style, with rooms opening to the outside, parking lot (no interior corridors). All told, I highly recommend this place!

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for taking the time to submit such a lovely review. I am glad to hear that you and your family enjoyed your stay and took advantage of the amenities we have to offer. I do agree that Campbell River is a hidden gem with lots of natural beauty and family oriented attractions. Please visit us again real soon!

"Great Place!!"

5
18/01/2016

We have stayed here numerous times. Not only is the location and the views amazing but the hotel itself is fantastic. The staff are extremely friendly, helpful and always smiling. The rooms are comfortable , well decorated and very clean. The complimentary breakfast isn't just warm coffee and a stale muffin but they offer freshly scrambled eggs, sausage , waffles, fresh fruit just to name a few items. Would highly recommend this hotel to anyone who needs a place to stay for business or pleasure!

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Your response is greatly appreciated. We enjoy ensuring our guests have a wonderful stay. Thank you for choosing the Best Western Austrian Chalet. We hope to see you again in the future.

"Great place to stay"

5
14/01/2016

Great value for your money with excellent facilities and restaurant on site. A great breakfast menu and free. Good views of ocean, clean rooms and wonderful beds. I found the staff to be exceptional and caring.

"Pleasantly surprised."

5
30/12/2015

We stayed in a family unit over Christmas.Our unit appeared to have new flooring and was spotless. The front desk were friendly and helpful. The breakfast room has been expanded and has a wide range of breakfast foods.The coffee was excellent. The only thing that was not great was the internet.-Like last time it faded in and out all evening. Reasonable price.The improvements were noticed and appreciated.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for choosing to stay with us here at the Best Western Austrian Chalet. Taking the time to submit your review is appreciated and we look forward to seeing you and your family next time.

"Unique, warm, pleasant and relaxed stay!!!"

5
29/12/2015

Employees of the hotel are the utmost helpful and friendful, we felt like being in our best friend's accomodation. The registration room is highly warm.When we arrived, after a windy and snow ride, we get in the registration room and we felt like being in a extremely hospitable place with hot coffee and comfortable living room. The kids were extremely excited with the room which was furnished with warmed furniture like being in a small warm house, especially with the small wooden attic. Moreover there are all the things to prepare a warm dinner. Unique, pleasant and relaxed stay!!!

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for submitting your response. I am so happy to hear that you and your family enjoyed your stay. It sounds like you stayed in one of our loft kitchenettes, they are quite popular with families as they have a great ocean view and with the kitchenette, quick family meals are a breeze. We hope that you will stay with us again in the future. Your business is appreciated.

"Such good front desk staff"

4
10/12/2015

Front desk staff phone the room to make sure all is satisfactory. If extending your stay, they will work with other reservations to accommodate. Having a tv in the loft as well as the main room was a bonus. Attentive breakfast room staff. Spider cob web season so didn't take advantage of the balcony as much as I could have. Easy access to the seawalk with a pedestrian crosswalk light. Thanks for the stay.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Your feedback is appreciated and I am glad to hear that you enjoyed your overall stay. The seawalk across the street is a handy feature as many guests like to take a stroll and visit Rotary Beach Park. We look forward to you visiting us again.

"Great weekend get away!"

4
02/12/2015

have stayed here many times. Always a good experiece. The view of the ocean was lovely. Great exercise room and pool. DOG FRIENDLY! The breakfast is good but get up early or everything will be gone. ?Great weekend get away!

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for taking the time to share your experience. Your business is important to us and I would like to invite you to visit us again any time.

"decent... priced right"

4
02/12/2015

quick stopover for business... nice clean room, comfortable bed, modern TV with HD channels. Shear curtains in a ground floor room? very strange... the room lacked any privacy from the courtyard area... not to mention exterior lights shining in at night... I've stayed here multiple times including in other ground floor rooms and don't remember having this issue

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Your response is appreciated. I would like to assure you as well as future guests, that we do indeed have blackout curtains in all our rooms. I think you may have been confused as housekeeping likes to draw the sheers, but leave the blackouts pushed aside to let in natural light. Thank you for your response, I do hope you will consider staying with us again.

"Great Value in a Character Ocean Property"

5
19/11/2015

The savings was worth the 40 minute drive from Courtenay. Nice pool, adequate exercise room, and a few mini golf holes. Lot's of lights and enough space to properly unpack and spread out. Good food at Freddie's next door!

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Your business is appreciated and I would like to thank you for taking the time to stop by and submit your review. We hope you will consider staying with us again when you are passing through the island. Thanks again for choosing Best Western Austrian Chalet

"Website photos are extremly misleading"

1
17/11/2015

Room was grimy and smelly, sheets were stained, Ended up sleeping in our clothes and had to put towels on the couch before we sat down. The staff was ok they gave us new sheets for the bed to put on ourselves, but they were stained as well. It was the worst hotel experience I have had. After seeing the pictures on the website I was looking forward to a cozy ocean view loft suite we booked, if it wasn't so stormy I think we would have slept in the truck!!

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
On behalf of the team here at the Best Western Austrian Chalet I would like to apologize for not meeting your expectations. It is my understanding that our front desk agent, who is familiar with our housekeeping procedures, offered to change all your bedding for you, to which you refused. It is also my understanding that you were given brand new everything, duvet, sheets, pillow cases in order to try to make things right. While we are an older hotel, my staff works very hard to keep things clean. If you were disenchanted by your partial ocean view, perhaps we could have made things right by offering a room move to a full view suite, if you had given us the opportunity I would like to think that my staff could have turned your stay into a positive experience.

"Excellent Value"

4
11/11/2015

We got more than we expected with our stay. Rooms were nice, clean and spacious. Good value! Friendly staff. Very central. We were impressed with the value especially. We would stay here again when travelling as it served our purpose.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for taking the time to submit your review. Your feedback is appreciated and we look forward to seeing you again real soon.

"Great Value"

4
11/11/2015

This Hotel is in a great location, with beautiful views of the ocean.Right across the street is the Seawalk which runs for approx. 6 km's - great for an afternoon stroll, enjoying the scenery (magnificent coastal mountains in the distance). The hotel is a bit old but great value for what they charge. I would recommend this hotel.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for choosing to stay with us. Your business is appreciated and while we are an older hotel, I would like you and future guests to know that we are working on additional upgrades for our property. Ownership is looking at getting new guest room furniture and carpeting some time next year. Currently we are working on entryway and bathroom flooring and hope to complete the entire hotel by April 2016. I would like to invite you to visit us again any time.

"Decent for the price "

4
23/10/2015

We stayed one night here and, for the price of $132 for a family room with breakfast it was good value, hence the rating. The room itself was a duplex with bedrooms upstairs. The road is pretty busy so can be noisy, and the room is a little tired, but it was very good value.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for taking the opportunity to submit your review. I am glad that you enjoyed your stay with us and I am happy to inform you that we will be making many updates to the guest rooms in 2016. We will be renovating our flooring and updating our furniture and artwork in all guest rooms. Your business is appreciated and I would like to invite you back any time.

"A-plus customer service"

2
04/10/2015

The hotel itself isn't much to rave about. We needed one night here before going on to better accommodations. The water view room balcony offered a sliver of a water view -- enough to see some seals swimming around. What was outstanding: the customer service. I had to make a vital phone call in the morning and when I finally got transferred from the business center phone to a U.S. agent, the line kept breaking up so I could hear about 60% of what the other person was saying. Thanks to the patience and thoughtfulness of Charlene, I was able to make that call -- by her having the call transferred to my room. She saved the morning (and the day) for me. She's an asset for this hotel. Also, the check-in person the night before was funny and professional.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
The team here at Best Western Austrian Chalet would like to thank you for submitting your response. I have passed along your praise to my staff and Charlene is quite thrilled that she was mentioned.

"Perfect for families!"

4
02/10/2015

Took the suit above the lobby (225 i believe) and it was absolutely perfect for our large gathering. Wish it had one more shower, but the heated pool made up for it! Staff was beyond helpful and friendly. Older lodge, but clean. Free mini golf, ping pong table and Continental breakfast. Hot Eggs, breads, yogurt, cereal, waffels and french toast! The traffic was REALLY loud though, so if you are a light sleeper, I recommend something towards the back. Wish I had remembered to take a picture! Definitly recommend checking out the Quinsam fisheries!!! * The Canadian Griswalds on Vacation

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for submitting such a wonderful review. The Manager's Suite is one of our biggest layouts and can accommodate 8 people. One of the great features is that it is above our lobby and separated from the rest of the property, this gives a feel of a private apartment with a great ocean view.

"Excellent value"

4
02/10/2015

Great location, lovely views over water, and close to all amenities.. Room was 2-level, very large, comfortable and clean - suitable for a family. Breakfast was good, but not outstanding. Very friendly and helpful staff.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
It sounds like you had a great experience in one of our loft style rooms. The split level and extra television adds extra value when traveling with family. I want to thank you for taking the time to submit your review with us and I would like to invite you to stay with us again any time.

"It was good for an overnight stay."

3
27/09/2015

Located on the highway when heading north into the town. The exterior is pretty tired and dated. Stayed for one night after a day of driving. Reception staff were friendly and very helpful. The room was on the small side and seemed over furnished for its size but it was comfortable and clean. The addition of a little balcony on the ground floor with seating did improve the space aspect. The bathroom was also small but had everything required. Minimal vanity space. Fridge, microwave and coffee in room. We slept well and that is the major test for us. Breakfast was absolutely fine, a small hot choice, cereals, bakery items, juices, toast coffee, fruit, waffles, yogurt etc. No need to leave hungry.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Your response is appreciated. I am glad to hear that you enjoyed your stay. I am also happy to inform you that by summer of next year, we plan to update all guest room furniture and flooring. I hope you will stay with us again so you may see all the new improvements we are making.

"Small, nice little hotel,"

4
24/09/2015

Stayed there for 2 one night stays in late august. Nice little hotel, first time room was on ground floor and had a sitting area in the main entrance, bathroom was off that and bedroom was in the back. Glad it wasn't hot as there was no AC in the room. Breakfast was excellent. Second time was on second floor, more traditional room, again no AC in the room, but it wasn't hot so it didn't matter. Did not like the window from the hallway looking into the bathroom, frosted glass or not. That needs to be fixed.. Otherwise, room was fine.

BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Thank you for taking the time to submit your review. Your business is important to us and we will be using your feedback to improve future guest stays. I do hope you will stay with us again.