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Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, Cambridge

4.0/5  - basé sur 887 notations.
Church Road, CB25 9AF, Cambridge, Great Britain - Ver el mapa

El Quy Mill Hotel & Spa, Cambridge es un establecimiento BW Premier Collection® situado a 8 kilómetros del centro de Cambridge que ofrece unas instalaciones llenas de carácter y encanto. Ubicado en un histórico molino de agua, el Quy Mill Hotel & Spa, Cambridge, BW Premier Collection® es un galardonado hotel de 4 estrellas que goza de una fantástica ubicación para disfrutar de las principales atracciones de Cambridge, al tiempo que ofrece una apacible ubicación para una tranquila escapada. Nuestras 51 habitaciones se reparten entre las categorías estándar, ejecutiva, de categoría superior y habitaciones de lujo con cama con dosel equipadas con bañera de hidromasaje, televisor LCD con canal Freeview® y cafetera. Disfrute de acceso gratuito a Internet Wi-Fi en todas las áreas del hotel y de un amplio espacio de estacionamiento gratuito. El Quy Mill Hotel & Spa, Cambridge, BW Premier Collection® cuenta también con un gimnasio de última generación con una piscina de 12 metros, piscina de hidromasaje, baño turco, sauna, aire acondicionado en la sala de ejercicios, entrenadores personales (con cita previa) y circuito de jogging. En nuestro nuevo balneario podrá disfrutar igualmente de una completa gama de masajes, tratamientos faciales, tratamientos envolventes y exfoliantes. Además de estos servicios básicos de balneario, también ofrecemos una completa gama de tratamientos de manicura, pedicura y clases de maquillaje, aplicaciones, cera, teñido y bronceado St. Tropez. Día de Navidad: desayuno continental solamente. No se ofrecerá servicio de almuerzo ni de cena. Cierre de instalaciones de ocio y spa. Nochevieja: no se ofrecerá servicio de cenas.

BW Premier Collection

Quy Mill Hotel & Spa, Cambridge

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Sauna
    Sauna
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2016
Basado en la opinión de 892 huéspedes
NOTA EMITIDA
Excelente
344
Muy bueno
305
Normal
136
Malo
66
Pésimo
41
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
106
De negocios De negocios
176
En familia En familia
133
En pareja En pareja
398
En solitario En solitario
24
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Expensive rooms"

4
20/07/2018

We stayed 2 nights at Quy Mill Hotel. Staff is very attentive. They probably took better care of us than we do of ourselves. Rebecca at the bar is never out of suggestions and knows how to pick exactly the right drink for every taste :) Food at the restaurant is ok. Breakfast is better. I only wish they served the lovely range of cheese they have rather than the individually plastic wrapped ones. It's probably a fabulous place for events with such a location and great sense of service. However I found our room rather small considering it's located in the middle of nowhere. We had a superior room, I can't imagine how small standard rooms are. We were in London the previous days and our room was not really smaller and felt more spacious. Spa wasn't really clean and I was there first thing in the morning. Toilet door near the lobby was so grossly dirty, I chose to walk back to our room. Overall, interior design lacks of personality.

"One night stopover"

4
17/07/2018

Very well located about half a mile off the main road, this converted water mill more than met our requirements. The leisure centre had a small but well equipped gym, good sized pool, jacuzzi, sauna and steam room - all were clean and well maintained. Our room was spacious with a comfortable bed and adequate power points. The bathroom was shower only, but was more than adequate. It was clean and the towels white, clean and fluffy. Dinner was faultless - not a wide menu but what was there proved to be well cooked, well presented and in reasonable portions. Breakfast was individually cooked - no dried up items shrivelling in bain-maries here - hot and locally sourced. If ever we are in this area again, it is a place that we would certainly return to. Rooms are on 3 levels in the main building, so if you have mobility issues, please communicate with the hotel before you book on the upper floors.

"Weekend break"

4
15/07/2018

Stayed here for two nights during Duxford Flying Legends. Clean spacious rooms. Friendly staff. Well stocked bar and good food. Spa/pool facilities an added bonus. The property is divided into main building and converted barns. There have been reviews stating the barn rooms were hot. The room we stayed in (108) had a fitted ceiling fan and a small table top fan. Considering how hot the weekend was (13-15 July) we didn't use either. We will be staying here again

"Great stay"

4
15/07/2018

We recently stayed at the Quy Mill Hotel, just on the outskirts of Cambridge City very close to the Newmarket Road Park and Ride. We had a great stay in this very nice hotel and can recommend it for anyone visiting Cambridge. There is a pool and Spa on site, the mill stream runs under part of the hotel, the staff are pleasant and helpful. We had a room with Air-con', although it appears that not all rooms have this so its worth specifying if your visit is in warm weather. there is also no lift as the building is listed.

"Very Disappointed"

1
12/07/2018

DO NOT stay at this hotel unless you are booked into a room in the main hotel. Stay away from rooms located in the converted barns as they do not have air conditioning and are sweltering on warm summer nights. The staff were not in any mood to listen to my complaints the next morning. Sorry we stayed here especially since it is supposedly a four star hotel.

"Lovely gardens and fantastic Sunday lunch"

5
09/07/2018

Go here quite often for Sunday lunch Especially good in the summer where one can sit out in lovely gardens with rolling green lawns and lots of topiary. Little white temple for people to stand under to get married. This last Sunday was the best lunch that I have had for sometime. My seared trout was perfect and the accompanying vegtables cooked al dent as they should be. My partners roast beef was tender and just about as rare as it should be. The roast potatoes were crisp and crunchy. The immaculate table cloths and napkins and good heavy silverware made it a wonderful day as we sat under a huge cream umbrella enjoying a languid lunch. The servers were well dressed and so friendly and attentive. Everything was so immaculate. We have stayed here before for New Year's Eve which was good value for money and lots of effort had gone into making it a great time for all with a marvellous band and good food.

"Relaxing hotel for Cambridge trip"

5
08/07/2018

Highly recommended hotel just outside Cambridge. (The park and ride is less than 10 minutes drive from the hotel). Bedrooms are air condtioned; a real bonus this summer. Must recommend the barn rooms. Our room was adjacent to the Spa and pool and even though corporate events were on going we were not disturbed by noise. Our executive room was clean and very adequate. The food was more than adequate. Highly recommended is the super breakfast with cold buffet and a great array of hot dishes on offer. We booked dinner, bed and breakfast. Therein is our only dissatisfaction. The table d'hote did not change over three days. Whilst the food was very good a daily change would have greatly enhanced the experience. The staff were welcoming, polite and approachable. Will definitely visit again but on B & B basis and take advantage of either the fine dining or good selection of bar meals available.

"Lovely hotel in nice grounds, close to Newmarket & Cambridge "

4
01/07/2018

Had a good nights sleep here after a night at the races, then we were able to relax and unwind the following morning in the pool and spa area after. Really nice hotel in a lovely setting with friendly staff. Breakfast was good, lots of choice and service was again quick and courteous. Would definitely stay again.

"OK but not great"

3
24/06/2018

Went as a group of 8 ladies. Arrived early and had our picnic in the car park (!), which was fab. When we checked in it receptionists seemed a bit confused and not sure why but our rooms were split up. Bedroom was lovely, bed was very comfy. Reception organised taxis for us. We went on the woodland walk which was actually the two foot nettle walk! Public areas were lovely. Breakfast was frustrating as we were put in a small room and forgotten about, had to ask 3 times to take our order for breakfast. I had eggs Benedict which was cooked to perfection. Spa was basic we only used the pool and steam room. Weather was amazing but nowhere to sit outside which was a missed opportunity by the Spa. Overall for the price I don't think it was worth it we paid £200 for our room, I don't think the level of service was 4*.

"Lovely stay"

4
24/06/2018

Our room was large enough to give space to walk around and the shower room was also a decent size. Lovely Spa/Gym facilities and a good size indoor pool with a sauna and steam room. Breakfast was excellent as was dinner but on both occasions we found it annoying that the pleasant serving staff did not clear the plates after we had finished a course. We are not keen on eating with stacked used plates on our table. However this is a venue I would stay in again but not in the midgie season as after 6pm they start buzzing around.

"Excellent Gin expert in the bar"

5
21/06/2018

Justin is THE Gin expert -try some of his mixes, you won't be disappointed! The bar area really should be made into a gin bar with all that talent! Really wonderful staff and service. Went for husbands birthday and everyone was so good and kind, nothing was any trouble at all. Food was really good

"Wonderful weekend break"

5
18/06/2018

We stayed for two nights at this hotel as we were attending a Christening on the Sunday. Saturday evening we invited friends over for dinner. The meal and service were superb. The waiter was so friendly and attentive without being over fussy. The desserts were to die for. Will definitely return to this lovely hotel. The bar meal on Sunday was equally good- I can recommend the amazing burger!

"Lovely place"

5
18/06/2018

Booked last minute. Comfortable room, good decor and nice bathroom. Didn't have time to use the spa - but we had a meal in the bar which was plentiful- perhaps even a little too much. Great breakfast next morning. The grounds are lovely to walk round. Would recommend.

"An undisclosed,very noisy, wedding party"

2
18/06/2018

This was our second visit. We stayed in an executive room initially and ordinary double this time. The executive was a large room with an additional sofa bed, jacuzzi bath, coffee machine and pods. Both rooms have comfortable king sized beds, quality hospitality tray, hairdryer and complimentary toiletries. The rooms were located in a separate block to the main block. The corridor and room carpets were grubby. The corridor seemed to be a leaf magnet. Our first room had their own small outside space, marred by the full ashtray on the table and copious cigarette butts on the floor, which were not dealt with for two days. Both rooms had underlying cleanliness problems; dusty ledges, grubby phone handsets, dirty remote control for TV, dusty ceiling fan blades, dirty grouting in shower areas and exceedingly dusty bedside lamp shades.. For the second day of our recent stay, our hospitality tray was not replenished! Our main complaint was that we were not made aware when we booked of a wedding party being held on the Saturday night, no information was provided as to the duration of the exceedingly loud entertainment and over crowding in the communal areas. We went off site for our evening meal. Things were in full swing when we returned which precluded us from having the windows open a very hot night ensued. The evening went on into the wee hours, punctuated on a 1/2 hourly basis when a female came outside and let out blood curdling screams - unnerving as nothing seemed to be done to rectify the situation! Breakfast had us all shoe-horned into the public areas, where the party atmosphere continued with raucous laughter and shouted conversations. NEVER AGAIN! There was no thought or care for the individual guests, the focus was obviously on the money sinning wedding party. Very disappointed.

"Absolutely worth it"

5
14/06/2018

Spent 2 nights at this hotel and to be honest I didn't want to leave. The staff were fantastic they were helpful and friendly. I didn't have dinner there which is a shame (but gives me an excuse to Go back) but the breakfast was delicious and so much on offer . Service was great . The room was lovely the bed was like sleeping on a cloud i put the do not disturb sign on the door and the cleaning staff let a bag of fresh towels and tea ect outside the door in case we need them which I thought was lovely. Sitting outside having a drink watching the wild life was lovely rabbits pheasants was brilliant and they have lovely walk ways around just go across the little bridges so peaceful and scenic it really is wonderful. And that's just the hotel. The spa which is there to use free when staying in the hotel (treatments are not but thats to be expected) but the pool is lovely warm and the sauna was nice the gym is well equipped and the staff are lovely in there as well . I would recommend calling in advance to Book manicures or any treatments i Unfortunately did not and Couldn't get in my own fault I should of had fore thought. I can not recommend this place enough i would now be disappointed to stay anywhere else while being in Cambridge. I just wish i had longer . And with all the hotel offers i think it should be five stars . But personal opinion aside go book now and enjoy.

"Very disappointed"

1
12/06/2018

Booked an overnight stay on Monday 11.06.18 on the off chance. Was shocked at the charge of £150.00 for an extremely small room that was VERY basic although bed was clean and comfortable. Paid an additional £12.50 for breakfast and had a busy day (business) so ordered "full English Breakfast". It was minimal to say the least - honestly I was shocked! two German/American gentleman on next table pontificated about ordering the "full English" - their faces a picture when iheir plates arrive!! They laughed out loud - I felt embarrassed - such a beautiful Hotel - beautiful setting and I travel a lot ...really cannot recommend -I'm sorry -and I am very easy to please - £162.00 ...VERY DISAPPOINTED !

"Afternoon tea with a view"

4
04/06/2018

Booked for afternoon tea with mum and the weather was so nice we sat outside. Fantastic food, great service and lovely views. Would definetley recommend and the price of £17 a head is not bad considering all you get.

"Business Meeting "

4
24/05/2018

Great location, good meeting facilities and delicious food makes Quy Mill an ideal place for business meetings.The grounds are lovely, Highly Recommend ! Hopefully will return one day for a overnight stay!

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving a review of your recent conference event, and I am pleased that the Quy Mill met and exceeded your expectations! I hope that you will get a chance to enjoy the Hotel in a more leisurely capacity next time, where you can take advantage of our Complimentary Spa facilities, Bicycles,in addition to our fantastic dining options and comfortable rooms. Thank you once again!

"Celebrating 70th birthday"

5
19/05/2018

We have just come back from this spa hotel and it is amazing we were celebrating a 70th birthday and the staff couldn't do enough for us they were all brilliant we were a party of ten,we had a champagne breakfast which was lovely all served very well then went into the spa for all different treatments very relaxing place lovely pool area with jacuzzi sauna steam room all great spa staff were brilliant and very professional our rooms were lovely all modern with big double shower and king size comfortable beds again could not fault this spa hotel staff very friendly and very professional we all had an amazing time thank you so much

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving such a wonderful review of your stay. As one of the team members who served your group (for your dinner in the Waterwheel Room) I can say it was an absolute pleasure to see you all and get to know you! From your experience from the Hotel facilities right through to the Spa, I am pleased that we not only met expectation, but exceeded it! We look forward to seeing you again in the future, for another super stay!

"Terrible customer service and food wait, very disappointing."

2
15/05/2018

We had booked the Quy spa hotel for a hen weekend away. We had activities booked in Cambridge on the Saturday and thought how lovely it would be to have breakfast and a relaxing spa altogether before we headed off home in different directions on the Sunday. We had booked breakfast for 9.45 and we received our teas and coffees, however we had to ask 3 times for jugs of water and our breakfast took an hour to arrive. We had asked the waiter and waitress how long the food would be on several occasions and were told 5-10 minutes. After still waiting patiently, we informed them that 2 guests had taxis booked but there was still no urgency or apology. It had gotten to 10.45 and I went to reception to inform them we would not be checking out on time as we had been waiting an hour for breakfast and that we were pretty unhappy. Instead of an apology, I was instantly told that all parties had turned up at 9 am and we had been informed there was a delay- neither of these 2 statements were true! I corrected them, and told them that we had booked in for breakfast at 9.45 in advance and that No member had staff had communicated about the delay - yet still no apology!!! Once breakfast finally arrived, it was yet another disappointment (see pics below for the measly portion and hard poached eggs that were not worth eating!) and we were never checked on after our food was laid. Although one nice waiter had overheard there was no butter and fetched some for us. After all the wait and annoyance it caused everyone's mood to lower and everyone wanted to get out of the hotel and head for home, therefore the original idea and reason for choosing this place had become a waste of time and money. I hope that no one has to ever experience this again: it's a huge venue and should be used to catering for large groups at a time. To the management; its worth looking at sorting out staffing to accommodate large groups of guests at busy times and ask some of your less welcoming members of staff to partake in some customer service training.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Laura, Thank you for leaving your review. Having spoken with members of your group, I believe a personal response has been delivered and accepted by another member of your group. In view of this, I extend my apologies to you here that your visit wasn't as fulfilling as expected. I hope that you will consider staying with us again in the future, and thank you for getting in touch with us.

"Oh Dear....Expensively dissapointing"

1
15/05/2018

Good things first. The bar staff were excellent. Most of the accommodation is in wooden sheds away from the main building.The room numbers are not displayed outside the sheds so we had to find a staff member to show us how to get in. The entrance hall was covered in leaves and dirt and was not cleaned in the 3 days we stayed. We paid extra for an executive room but in all honesty it was very basic.. no bath , shower only...but no shower caps provided.. The razor point and bath room mirror did not work and neither did the table lamp although lamp was later repaired.It was raining when we were there but no umbrellas provided to get to restaurant ..which did not matter since we could not get a reservation in there since it was fully booked hence could only eat in the bar. There is a large marquee outside which is busy with functions which can make it noisy in the sheds. Definitely not worth the £215 a night it cost us especially when they tried to charge more and I had to produce original booking to get Bill changed. Suggest the reception staff need more training ...and a supply of umbrellas.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Richard, Thank you for leaving your thoughts regarding your recent stay with us. We do have the blocks of rooms numbered, but these are not lit up at night, something which we will look into. In our executive rooms we do provide both a shower and bath, apart from one room, which the space in the bathroom will not allow. Upon investigation, this room was the one that you stayed in. We do provide umbrellas for use by guests, these are kept at reception and can be taken as necessary. We recommend upon check-in that you book a table for the restaurant, especially if you are on a Dinner, Bed and Breakfast rate. This is not done automatically, as we would need a time provided from the guest. I appreciate your comments relating to the billing difficulties, this feedback has been passed on to the Reception team to ensure a smoother experience going forwards, and I apologise for the confusion that this caused. I hope that you will consider the Hotel again in the future, and we will do our upmost to make sure you have a more seamless experience.

"Fantastic Food"

5
10/05/2018

Just ordered the Deli Platter and have to say how fantastic it was. The Black Pudding Scotch Egg was second to none and the selection of meat and accompaniments were well balanced and well received. Easily enough for 2 People or 1 large caveman. Room is very pleasant along with all of the staff. Super Job. Overall Rating 9.5 tomatoes out of 10 tomatoes

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving your fantastic review, we appreciate the feedback on specific dishes. We often receive rave reviews about our Deli Platter- not just for the quality, but also the presentation and generous portioning! Thank you for your comments on the room and the customer service you received during your stay. We look forward to seeing you again soon for that extra half a tomato!

"Average joe with a price tag"

3
08/05/2018

Went there for a quick meal, can't complain about food came out quite quick however staff didn't seem happy like they wanted to be elsewhere and staff seemed on edge. There was a man (tall man wearing a white shirt - looked important, hotel manager maybe?), maybe he could be the reason the staff were on edge/uncomfortable? I ordered a orange juice & lemonade and I was shocked to learn the cost was £4.50ish to which a pint of beer costs £3.95 in my local pub!!! Outrageous prices for average joe food and same drinks you can buy from Aldi for 50p. We did not stay at this hotel.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving your thoughts with us regarding your recent visit. I am sorry that you felt that there were lapses in customer service, and I will be discussing this with the General Manager. With regards to our pricing, we do stock a range of premium products that would far exceed the quality of a supermarket offering. We price this accordingly, and is in line with other hotels in the area of the same standard. Thank you once again for highlighting these issues, we appreciate any feedback that helps us to make improvements to our products and services.

"Terrible"

1
02/05/2018

We were disappointed to find the hotel very run down and as for the spa facilities, my local council gym was in a better state. The hotel requested my card and informed me they would take a £50 holding fee that would not come out of my account, regardless of this, they have taken the £50 out of my account even with me settling my bill on check out. I have attempted to get this back to be told they are unable to get the funds back to me and it was up to me to speak with my bank - this is an absolute joke. They say the bar is 24hrs, yet we were asked to go to receptionist to order drinks, which seemed to be an huge put out to the receptionist on shift. Who then continued to make us feel we were a nuisance the rest of the evening. Considering her role is client facing and first point of contact she is clearly in the wrong role as she was impersonal and unengaging. Furthermore, upon check out we were met with an incredibly rude receptionist which left a even worse taste. Think may be a hotel for a business travel/conference venue but for a personal weekend away with a partner this was far from what was expected given the cost - not worth the money! Also, the photos show a completely different view to what the hotel actually looks like and the bedrooms are very basic. Will not be returning or recommending.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review. I apologise for the inconvenience you experienced with the holding fee; this is explained in the Terms & Conditions, available on our website and is standard practice in many hotels. We do not take the money, it is held by the bank, so this is why you needed to contact them to release this. Our bar is 24 hours, but is served throughout the night by our reception staff. Due to the time, and size of our operation, we would not employ a barman throughout the night, I'm sure you can appreciate this. I have noted your comments regarding the unwelcoming attitude, and I will be addressing this with the relevant department heads. Thank you for highlighting these issues, I appreciate the opportunity to put things right where we can.

"Just terrible"

1
29/04/2018

My wife and I stayed there a couple of days ago for a night away. The place was hard to find and when we got there it wasn't as we expected, it was quite dirty. We were checked in by a young lady named Leah, she smelt like cigarettes and didn't look very presentable at all! She didn't give much detail on check in and was very rude, it wasn't a pleasant welcoming. The restaurant was understaffed when we went for our evening meal and the food was actually disgusting. the bedrooms were horrible and very noisy as situated near the A14. We won't be staying here again, despite all the bad reviews we have seen, we still went to stay and it just proved us wrong. I advise people don't stay there as it's not a very welcoming place. VERY DISAPPOINTED. Not value for your money at all, they are robbers.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, I am sorry to hear of your recent experiences whilst staying with us. It seems that none of the issues were raised with us during your stay, and this is surprising given the tone of your review. Had we been aware of some of these issues, such as the bedroom, or the food, we could have offered alternatives. If you would like to contact the hotel directly to discuss these issues, I would be more than happy to discuss this with you. I would suggest that in future that you refrain from mentioning staff names when visiting TripAdvisor; this is not recommended by them, and unfairly infringes upon the privacy of individuals. Despite this, I can assure you that your comments are being fully addressed by the relevant teams, and an unwelcome attitude is not conducive to our high standards. When you refer to all the bad reviews that you have seen, I find this difficult to comprehend given the positive reviews far outweigh the negative, but I appreciate that we cannot please all of our guests.

"Away Day"

5
28/04/2018

We had our away day at this venue. The hotel was very accommodating and we had conference room for the first part of our day and then we had the water wheel room, for our meal. We had a lovely evening and our barn Justin was great and very knowledgeable about the gins and pairing them with tonics to compliment. Accommodation was amazing with large bathrooms and four poster beds! Beautiful! We will be back!

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your lovely review. It's great that you had the two spaces available for your away day- I'm pleased you enjoyed the experience all round, and could really unwind from your day during your evening meal. Yet another mention for our Supervisor/Barman Justin..thank you! He is an asset to our business, and your comments really help us in rewarding and recognising our staff. I hope that you can return, whether it be with business, or leisure, and we look forward to welcoming you back!

"Spa Package Deal"

4
27/04/2018

Booked an overnight spa package deal as an anniversary getaway. In short, this venue is priced as 5* and some of it truly is excellent however in other areas the quality was quite average making this an expensive 4* venue. High points - attractive gardens and surroundings, modern decor in bar and reception area, very comfy beds, clean rooms, excellent tea and coffee facilities, whirlpool bath was very good, free WiFi, free parking, some exceptional food, decent breakfast, spa is modern with good facilities and quality treatments. The spa wasn't too busy but we went Thursday-Friday as the weekends were booked up. Low points - 4 poster rooms are spacious but dated decor needs updating - paint chipped off walls, peeling window frames, creaky furniture that didn't shut properly etc. Personally found food and drink overpriced (£8 for standard G&T or normal glass of wine, £15-£20 for a burger at lunchtime). Restaurant decor is also dated but the silver service was very good. Only 5 dinner options for starter or main. 1 veggie option. 50% of the menu has added supplements on top of what you've paid (extra £3-4 for starter £8-10 for mains) and one of the non supplement options wasn't available leaving little choice! They suggest you set up a tab then make you sign or hand over your credit card for everything everytime as if they don't trust you. Most staff were excellent but experienced 2 sarcastic female staff in the spa. You can always hear the A14 in the bedroom as it's right by the road. Overall, we enjoyed our stay and this is a good venue, but we found the constant added costs a bit off putting considering the average quality of some of the food, decor and service. We would return again if prepared to spend the money. We wouldn't book the 4 poster room again and would check the evening menu before committing to a meal in restaurant due to limited options and the supplements.

"Super food and great spa treatments"

4
27/04/2018

My friend and I spent the day here. We had a super lunch in the Bar before we went to the spa. The stafff were helpful and very friendly. The spa offered pool, sauna jacuzzi, and a well equipped gym. I had a facial which was carried out in a beautiful and clean treatment room. Can highly recommend

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review. I am pleased that you enjoyed your lunch, and found the food and service excellent! I have passed on your review to Imagine Health & Spa, who manage our Spa facility and they will be equally as pleased about the comments you have left, thank you again. We hope to see you again for a return visit, and remember to book early with the Spa to avoid disappointment!

"A delightful stay"

5
25/04/2018

We didn't know what to expect but, from the time of check until departure, we found everything absolutely delightful. Nice, quite large bedroom in one of the separate buildings. Good size bathroom with the usual amenities, tea / coffee making and, if needed, a safe. Bottled water supplied too. The breakfast menu really was "something else". Buffet style cereals, fruits, cold meats & cheeses etc. etc. Then, a huge choice of freshly prepared hot breakfasts from a "Full English" to scrambled eggs & smoked salmon. Yes, we highly recommend this Best Western.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving such a wonderful review. It's great to hear how the hotel impressed in all areas! We are very proud of our Breakfast selection and service, as we have been recognised through various awards, on display around the hotel, and detailed on our website. We hope that you will return in the future to experience another great visit!

"Loved it"

5
21/04/2018

Went with my wife, daughter, and brother in law. Justin behind the bar looked after us particularly well. Pre-lunch nibbles were lovey and lunch didn't disappoint. Fantastic selection of drinks and staff very knowledgable about what they were serving. Will definitely return very soon.

"Lovely staff at this hotel "

5
15/04/2018

We really enjoyed our overnight stay...room was very comfortable, food in restaurant was very good and all the staff we met were very friendly...special thanks to Justin in the bar who, despite being very busy with an anniversary party, took time to show us different gins/whiskies and helped us decide which ones to try.

"Good room, food excellent"

4
13/04/2018

Very much enjoyed a short stay here with a group of friends. The room was clean and modern and a very short walk to the facilities. The bed was comfortable. We enjoyed the pleasant spacious pool in relaxing surroundings. Providing some soft cushions for the chairs in the atrium overlooking the mill race would be good and make this a very pleasant place to sit and watch the ducks go by. Changing facilities are good and spacious although rather more functional than luxurious. Bar meals were very enjoyable and of a high standard. Breakfast was excellent and served in very pleasant and well decorated room. The breakfast buffet choice was good. Staff coped well with a special request of mine and were generally good.

"Cake Tower Gate!"

1
13/04/2018

I have never before felt compelled to write a negative review about a hotel on Trip Advisor but neither have I ever before received such terrible customer service. We booked afternoon tea at Quy Mill Hotel to celebrate my friend's birthday yesterday. The room we were seated in lacked atmosphere with just us and one business meeting taking place. Neither group wished to listen to the others conversation so we asked to take our tea in the bar area. Shockingly, hotel policy is that afternoon tea cannot be taken in the bar...as apparently they receive complaints from other customers! Have you ever honestly heard of someone complaining about someone drinking tea and eating a piece of cake in a hotel bar?! In the end we were offered a 'compromise' of tea in the bar but NO tiered cake stand would be allowed. So, from this I can only assume that the presence of a cake stand is the cause of offence to some people? I have personally never found cake stands to be in the slight bit offensive or something to be complained about, but apparently I am wrong. The duty manager would not even entertain the idea of any flexibility. Well in the end it seemed the best option was to go elsewhere, so we left and spent our money at a different hotel where staff were delighted to let us sit wherever we wished - even with a three tiered cake stand! Oh and guess what...no one complained. Customer is not king at this hotel. Policy is. You have been warned.

"Grest staff, rooms, breakfast and facilities"

5
13/04/2018

I have stayed at Quy Mill almost every time I have visited cambridge over the last 6 months. Each time, the staff are pleasent, the rooms are immaculate, and the spa facilities are top notch. They have gone above and beyond each and every time, and I hope I journey back to Cambridge soon, and will definitely be choosing the Quy Mill.

"Lovely relaxing Stay"

5
02/04/2018

We arrived Easter Sunday and had a lovely relaxing stay here. Had full use of the pool, jacuzzi and gym which was great. Breakfast was very filling. Room was comfortable and had everything we needed. We came away very relaxed. Thanks a lot.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you very much for your positive review. We are so pleased you enjoyed all aspects of your stay, and we look forward to welcoming you back in the future!

"excellent massage"

4
01/04/2018

found the place to be very welcoming, my only complaint is that the reception staff where lacking customer service skills, well actually just the younger woman seemed to have an attitude but the other seemed a lot more bubblier and helpfull. i highly recommend the stone massage, i was away with the fairies during this treatment and wish it hadn`t ended

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review of your recent stay. I have passed your comments onto the Reception Manager for immediate attention. I am sorry that you felt that the welcome was not as warm and friendly as it should have been. I have also let Imagine Spa know about the wonderful massage you received- thank you for the feedback! We hope you will visit again soon.

"Good value"

5
27/03/2018

Booked this for work trip at very reasonable price for Cambridge and very pleasantly surprised at quality and luxury feel. Comfortable attractive room. Excellent facilities and a really tasty breakfast. Only caveat hotel is up long lane. Well signposted but bit disorientating in the dark when I arrived. Advance warning would have helped. But otherwise lovely.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your recent review. I am pleased that you enjoyed your stay, once you found us on arrival! Thank you for your feedback, we are looking into providing more information on the website about finding our location- I'm sorry you struggled in the dark! We do hope to welcome you back again very soon, whether it be with business again, or a leisurely stay.

"Problem after problem"

2
25/03/2018

Before we arrived at the hotel there were already issues! We had booked a night stay with spa treatments for my friends hen weekend. Prior to arrival we had booked our lunch, spa and dinner times. About 2 weeks before our stay we had a call to say there was a mix up with the systems and our planned spa times were now not available. We were offered a time on a Sunday which was not convenient or offered to find our own spa close by, again not convenient or acceptable. After many many phone calls we were offered a more suitable time, all of the stress of this had already put a dampener on our stay. I feel that the lady I had spoken to was very abrupt and did not feel there were issues. The hotel did however give us a bottle of prosecco on arrival and a glass each in the spa which did seem like a nice gesture. Afternoon tea was so lovely Andrew our waiter was very accommodating and very professional thank you! Our spa treatments were also so good. Facilities were a little small and could do with an upgrade, having no where to sit and waiting to get in the jacuzzi is a little annoying. Dinner was lovely and Rebecca in the bar was amazing! Ellie on reception was also very helpful! The next morning at breakfast was when things went very bad. Half way through eating her eggs Benedict my friend found a small piece of glass in her food. We told the waitress who was very apologetic and said she would speak to the manager. After waiting quite a while we had to go find her ourselves. She apologised and told us that they have checked everywhere and found no other glass and are filling out the required forms, it took us to ask if they were going to do anything else about this due to the severity of the issue. We were told that once we check out something would be done. When checking out we were told our 1 drink each from the previous night was taken off the bill plus the breakfast. We had £30 to spend in the bar for dinner as we decided we didn't like the look of the restaurant menu and only spent half of this so taking the drinks off made little difference as if included that would have added to our £30. They also took the extra bed off our bill however this was purely a tiny fold out uncomfortable bed. We felt this wasn't really acceptable, the manager was not budging and said that there were no problems with our rooms so that is all she is prepared to do. I feel that our weekend away was ruined by certain customer service issues which is a shame as they have certain members of staff who are great. Will not return.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review and particularly in regards to the staff. It is always a pleasure to hear when members of the team have shown excellent customers and mentioned in reviews. Please do accept my sincere apologies for the issues faced with the leisure club and you bookings. This is not acceptable and have been addressed with the management company, Imagine, that runs the club for us. Upon investigation, the item that was found in your friends food was not glass but in fact a piece of acrylic from a whisk. I do sincerely apologise for this isolated and unfortunate incident. I am delighted that a gesture of goodwill was offered and accepted.

"There were some good points"

3
19/03/2018

We chose this hotel for a family birthday meal and stay after reading good reviews on here and were particularly looking forward to a swim and dinner. On arrival their wedding planner was covering reception. She was friendly, chatty and super helpful, including moving one of our rooms from the top floor (do not stay on the top floor if you are over 6ft, the beams are really low). The rooms were spacious and spotlessly clean. The bed was incredibly comfortable and the bathroom towels were large and good quality. Iron in the room was useful and we appreciated the toiletries on offer. We spent a few hours in the spa area. All the staff were friendly and the facilities clean. Was great having the coded lockers in the ladies changing room. We were lucky to find a cancellation for the spa the next morning and we both thoroughly enjoyed our facials. Dinner was where things went wrong... We booked a table in the restaurant, and was expecting exceptional food given the reviews, awards and price. The staff member behind the bar didn't seem to know much about the wine on offer but was friendly and polite. Our waitress at dinner was lovely, bubbly and tried incredibly hard to serve an entire restaurant by herself despite having almost lost her voice. Unfortunately as a result of being totally understaffed, everything took forever and we had to ask for more drinks multiple times. Starters were ok, well presented. The freshly made bread rolls were delicious. The fish and the beef mains were well cooked and although they took a long time to come out after starters, you could tell they were freshly cooked. The venison was awful. 2 of us ordered it and both had to send it back the first time for being completely over cooked. The second time one plate was ok, but the other was like leather - again fully over cooked. At this point the manager stepped in to try and rescue the situation. Still had one mains missing. However, it was late and we thought that a cheese board would be a good idea to finish the meal as it didn't involve any cooking - it still took 20 minutes to come. The manager was lovely and very apologetic, removing some items from our dinner bill. However if we are honest, our entire birthday dinner had been ruined. We slept well until the housekeeping staff started cleaning the rooms above us and the hoovering woke my partner up. I don't think any individual person was to blame for the Fawlty Towers like experience we received. In fact many of them tried incredibly hard. Poor rota'ing? Staff illness? Poor training? Just bad luck on that day? Personally I don't feel a restaurant with awards and that reputation should have opened if they weren't able to provide their normal service. I don't think anyone in there got anywhere near good enough standards that night. It is much easier to apologise for not opening for one night then it is trying to rescue a sinking ship. Thank you again to our waitress for trying so hard and to the manager for her care.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review. I have responded in writing to all the correspondence that's been received, so I hope that you find these responses acceptable. I can only apologise once again for the lapses in your stay, as I was the manager on the night that you refer to. As explained on the night, our restaurant waiter had unfortunately been taken ill at very short notice and it was a very busy operation. It would not have been an option to close the restaurant with the number of bookings we had, and also because the service had already begun, so it was managed on the night as best we could. I know that you can appreciate this after our conversations on the night, and from your comments above. I completely understand your disappointment and it is deeply regrettable that the catalogue of errors were experienced, and if you were to return, we would ensure the experience would be entirely different. We pride ourselves on providing excellent food and service, and I can assure you that these unfortunate events are not the norm. Thank you for your review, and if I can be of any further assistance, please feel free to contact me directly on the number I have provided in a previous correspondence.

"Interesting hotel, excellent spa."

5
19/03/2018

We booked two nights to break a trip. We thought the hotel was excellent. Cold weather, but warm room with controllable heating. I'd written on the booking form that “a room with a view would be good”, and our room overlooked the mill stream, wildlife and trees. Our first visit to the hotel, and my wife thought one of the receptionists (Ellie, I think) was particularly helpful. The spa and swimming pool were really nice. My wife had booked a massage which she said was “the best ever”. It's good to find a hotel with real ale, and the Adnams ghost ship was excellent (I kept trying it to check!). Really good breakfast. Memorable eggs benedict. We had dinner in the hotel restaurant on one evening, and enjoyed our meal although the choice wasn't huge. Reasonable value meal. Hotel receptionist organised a taxi into Cambridge for us, and accurately predicted the cost (£16). The hotel is built around an old water mill, and I think some rooms are modern buildings outside the old mill building. Our room was in the old building, and was plenty big enough and comfortable. Big bathroom with excellent shower. One thing to be aware of is that there is no lift, and the stairs are narrow and quite steep. Plenty of car parking space. Would I go again? Yes, but I thought it was quite expensive for B&B.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your lovely review. I am so pleased you enjoyed your stay with us at the Hotel. I have passed on your feedback to Ellie, and she is overwhelmed by your mention, so thank you for this! I have also mentioned to the Spa your compliments with the massage. With regards to the lift, we would love to incorporate this, but being a listed building this is unfortunately out of our control! We always offer assistance with luggage, and have the majority of rooms in blocks, which are all ground level. Thank you once again for passing on your thoughts, and we hope to welcome you back again soon for an equally enjoyable visit!

"Great Mothers day meal"

4
13/03/2018

Having been a disorganised family, I was left to book a place for Sunday lunch on mothering Sunday. My first thought was QM as it is a nice location and I had heard the food was good. I called the staff were very helpful during booking, I was worried about the meal only being offered as a carvery. I need not have worried, the 3 courses on offer were excellent. With attentive staff on hard to serve or explain the choices. The food was regularly refreshed and of a impressive quality. Finishing the meal with a coffee was good and included in the price, and in addition the hotel presented each mother with some flowers (a nice gesture). We shall return.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review of our Mother's Day carvery. We really appreciate the feedback as this is the first year we have tried offering the Sunday Lunch in this format. I am pleased to say it was a resounding success, and we have received lots of compliments similar to yours. We have lots of similar events planned for throughout the year, and we would love to welcome you back again, whether it be an impromptu meal or a weekend stay! Thank you once again.

"Spa Weekend"

4
04/03/2018

Found the staff very friendly and helpful, room was very comfortable with everything we needed - (we paid extra for a superior room) - loved the lunch we had in the bar on arrival and also enjoyed breakfast, the dinner was a huge disappointment, if we come here again we will have our dinner in the bar - less pretentious menu - I don't think the kitchen is up to the restaurant menu.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review. I really appreciate your comments on the bedroom and the lunch that you experienced in our Lounge Bar. Our A la Carte menu is very popular and enables us to offer a Fine Dining option to our guests. Whilst I appreciate that this menu is not to everyone's taste, the hotel has earned and maintained 2 AA Rosettes, so I would suggest that the kitchen is more than capable of achieving this level of culinary skill. We do hope that you can stay again and enjoy our Bar Menu and indeed the beautiful surroundings, perhaps in the summer! Thank you once again for spending the time to give us your feedback.

"Well trained and attentive staff"

4
26/02/2018

We had an afternoon tea party in the Orangery room. As the leader of the group I was quickly identified by staff when i arrived and our host Kayleigh, took control providing all the information we needed. We felt the staff were always one step ahead and made the afternoon very easy. Food reasonably good but plentiful. Evening bar meals were a very good size , comfortable atmosphere. Good breakfast with large menu of plated options.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review, I have passed on your gratitude to Kayleigh for her efficient service, she was so pleased that you'd taken the time to comment, and she told me what it was a pleasure to serve you all. We look forward to seeing you again in the future, whatever the occasion!

"Fabulous food as always"

5
25/02/2018

As always....Quy Mill restaurant never lets me down.....friendly, helpful staff on hand along with great food makes a chilly Sunday very warm and comforting. Had the traditional Sunday roast and it was wonderful....there was no rush to clear the table. A great relaxing Sunday afternoon

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for letting us know how pleasant your visit was yesterday, I am pleased that you enjoyed the Sunday Lunch! We look forward to seeing you again soon, and whatever the weather outside, we can always guarantee a warm welcome and fantastic food for you to enjoy! Thank you.

"Nice location but very poorly managed"

2
23/02/2018

The hotel is set in beautiful grounds. Rooms are decent and comfortable but staff is neither competent nor properly trained. Restaurant is in shambles. They need to train staff and hire professional management. Customer service is a luxury these days anywhere but basic efficiency is not too much to ask. Don't deserve your money. Find some place else

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, I am sorry to hear of your experience in our restaurant. I have forwarded your comments to the Food & Beverage manager to be addressed immediately, as this also falls well below what we expect from our staff. Training at our property is an ongoing process to enable staff development, so please be assured this issue is being addressed. As this is not our usual performance, we hope you will return to the Hotel in the future, in order to leave you with a better impression.

"Poor spa, good massage, nice dinner"

3
19/02/2018

We spent a few hours at the spa, followed by a massage and then dinner at the hotel. The Spa was very disappointing. There was only one member of staff around who was rushed off his feet so it took ages to check in. There were far too many people for the facilities - no seats available anywhere; a very small jacuzzi so it was always full; a sauna which was not very warm and no room anywhere including the “relaxation room” It was not a relaxing experience. By the end of the day the changing rooms were disgusting. They were not cleaned all day so the basket for towels was piled up and overflowing. There were dirty towels, tissues and plastic bags all over the floor. Horrible. We had a sensory full body massage at 6rpm and it was excellent. My masseuse Sian was very good and gave just the right amount of pressure. I would go back for a massage but would avoid the rest of the Spa. Dinner in the hotel was very good. The cod especially, was excellent. Just one quibble - the lemon and blueberry tart was very tasty but the pastry was so hard it was almost unbreakable. Mary Berry would be disappointed in you. But I would go back for dinner.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review.I apologise for the lapses encountered in our Spa, which were due in part to staff shortages. I have forwarded your comments onto the Spa Manager for their attention and immediate action, as this is not the standard that we expect at all. I am pleased, however, that you found the dinner in our restaurant to your liking, and your feedback for the dessert has been noted! We do hope you return to us in the future, and thank you once again for taking the time to provide your views.

"Nice hotel in a lovely setting"

4
16/02/2018

We enjoyed our stay here. The hotel was clean and comfortable. The receptionist was efficient on check in but not particularly welcoming and delivered her lines as if reading from a autocue that had been speeded up. The room was on the third floor and was lovely with a beautiful shower room. We didn't eat in the hotel in the evening. It seemed rather overpriced. This morning's breakfast was tasty but the strange procedure of arriving and giving your room number and then having to wait whilst they prepare a table for you was a little odd. The hotel had a list of guests so they knew how many places to set... Anyway, breakfast was lovely. Lots of choice on the continental and cooked menus. Checked out and Jodie on the desk was very pleasant. Went for a swim in the Imagine Spa. The ladies toilet could have done with a tidy up and I resisted making a sculpture out of all the used toilet roll cardboard tubes on the floor. All in all, a lovely hotel but some staff could be a little more welcoming.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving a review, I am happy to hear that you enjoyed your stay. Apologies for the impression created on check-in, I am sure the receptionist did not realise her manner was not the most welcoming, but this has been highlighted to the team in general so that this can be really focused on. Our policy to mark arrivals at breakfast is for two main reasons; the first being that our guests are on differing packages, therefore we have to monitor which guests have breakfast included. It is also so that we have figures to work on throughout the service-the kitchen can make additional preparation should stock be low; and also waiting staff can reset the tables accordingly, as we have a 32 seater restaurant area. Thank you once again for passing on your thoughts, we hope you will visit again in the future!

"Looking for an upgrade as a Diamond Rewards Member? Don't count on it."

4
13/02/2018

This is a lovely hotel, and the reason that I stay here from time to time is because of my Best Western membership. In fairness, I did receive an upgrade on this occasion, but I had to ask for it, and the manager explained that it isn't guaranteed because they are an affiliate member of the scheme. I was told not to expect it in future. The hotel is lovely and the restaurant delightful - especially the kippers at Breakfast. Couldn't complain at all - very nice. I'm not sure if I'll return, though. I have a similar frequent stays card scheme with IHG and they always give me an upgrade.

"Quy Mill Hotel & Spa"

3
13/02/2018

I have very mixed feelings about this hotel - it has some really amazing strengths and qualities, yet I left feeling a little disappointed. Our check-in procedure was fantastic, the receptionist was friendly, polite and very informative - answered all our questions very ably. The hotel itself is very attractive - pretty, well-kept buildings with many rooms in blocks like converted stables and barns, separate from the main reception and bar etc. Our room, in one of these blocks, was modern, bright, spacious and very pleasant. It was exceptionally clean - a big plus in my book. We were disturbed frequently by the outside door to the block constantly banging as people came and went, which was a shame as the bed was comfortable and otherwise the room was faultless. The spa was very pleasant and the young lad working there was, again, helpful, pleasant and informative. In the evening we found that the bar person was exceptionally slow and didn't appear to know where anything was it took nearly 15 minutes to get 4 drinks and we finally had to guide him to the soft drinks which we could see, but he could not. At breakfast we were seated by a very pleasant lady, who spoke English as a second language - this posed a small problem as there was some minor confusion over our breakfast order, but this was resolved eventually without issue. Breakfast itself was tasty - especially the sausages. All in all a very average stay and definitely not an unpleasant one, however, sadly things for me went very rapidly downhill when the maid knocked on my room door at 10.30 am to enquire when she could clean the room (checkout is 11 am). As I was mid phone call at the time I told her to come back in a short while. After finishing my phone call I went into the bathroom and then heard the maid return, using her own key to enter the room - clearly realising that I was using the bathroom she left! I feel this behaviour was intrusive and rude - surely the maids know what time the guests check out?! Furious!

"Nobody Expects..........."

3
13/02/2018

It was good, but not excellent, let me explain. We decided to stay at the Quy Mill Hotel after reading that they have a great spa and pool, but best of all, an ‘excellent' real ale bar. We like to book a spa break as we both work hard, I say we, my partner does! and as such like to get away occasionally to stay at a decent hotel and spa so we can have a swim, sauna, and then a lovely relaxing meal and a proper drink without the worry of getting home, either by shank's pony, or booking taxi's. We have stayed at a number of lovely hotel and spas in East Anglia so having had a look around, found this one. We arrived yesterday (Monday 12th Feb 2018) at 1345 hrs, (check in time was 1400 hrs) thinking that ¼ of an hour early shouldn't really be too much of an issue, and to be fair, it never has been anywhere else before, however, we went to reception and were informed that our room wasn't ready yet and was at that time still being cleaned, and if we would like to have a drink, (not complimentary) in the bar we would be informed when it was ready, now having read how good the beer selection was at the Quy hotel, and coupled with the fact that had not one, but two bars, we both thought that it would be great to start the relaxation with a nice beer. We went to the bar and noted straight away that the two lager taps were covered, and also that the two real ale taps were off too. I enquired what beer they had and was informed that they had run out of lager in this bar, and also real ale. Ok thinks I, do not despair, there is still the real ale bar, and I noted that they had an Adnams Mosaic Pale Ale on tap. So, we had one each to be going on with. We sat and quaffed our ale, which to be fair, was not good, the mosaic has a real strong hoppy flavour which for some is great, but it's not for me, but It was going to be just the one, so what the hey! Had there have been a choice, I would have had something else. We were informed at 1430 hrs that our room (202) was ready, ½ an hour late, but still, could be worse. And booked in, I did note that there was no apology for the tardiness, but sometimes, these things can't be helped. We went across the courtyard and up the stars to our room, which in all fairness, was lovely, great, I thought, this break is back on track, a good-sized room, large double bed, good en-suite with Jacuzzi bath, Great! BUT! The radiator was off, and there was in place an electric room heater, but the room was lovely and warm, The swim and sauna was great, and excellent place and recommended even if a little busy, but after all it was half term, so all good, So, after a lovely relax and a leisurely prep for dinner, we went down to the bar at about 1830 hrs. we went to the bar and again noted that there were no beer taps open other than the pale ale and cider. I asked jocularly if they had any beer on tap, and was told that no they hadn't, I didn't panic and felt safe in the knowledge that they have advertised that “Our Celtic bar has a Scottish theme and features Real Ales, excellent wines and a large selection of malt whiskies” I asked what real ales they had on in the real ale bar, and was told “none, we are all out of beer, but do have some bottles” After suffering a slight `Connery' we asked for two bottles of Stella, and sat down. Having consumed these, the waitress asked if we would like another drink and so ordered two more; and with these went through to the Celtic Bar for dinner. We both ordered the burgers, which to be fair were ok, but £17.50 worth of ok, I'm not so sure, we had to was 45 mins from ordering and had finished out beers and wanted to order another each. I went to the bar and asked for two more Stella's and went and sat back down. It was now that we noted that the bar staff we huddled together and kept looking our way, my partner saw a man walk past with a box of Stella and laughingly said that it looked as though they had run out of this too! About 10 minutes later, a waitress bought our beers across, and they were warm! Warm lager?? We finished dinner and went and sat back in the bar, I thought that I would have ‘one for the road' and asked what bottled beer they had which was cold and settled for a Bud. I nipped to reception and asked for some more tea bags and milk and was asked if all was of, and thought that I would mention that I was disappointed with the lack of beer. The young lady on the reception whose name I have forgotten, (sorry but you know who you are) was lovely, she apologised and said she would get the manager. At this time Zoe, the day manager was just going home and asked if she could help, and joked she could if she had some beers! Zoe informed me that they did have beer on tap, so I recounted our experiences, Zoe apologised and said that she was going to the cellar to see what was happening. She came back a little while later and informed me that they were in the cellar and had Wherry, and Ghost Ship, and that they were now connecting up the Ghost ship, and could not understand why we had been told that they had no beer and why they hadn't connected it sooner. And not to worry, she was altering our bill accordingly in the morning. To be fair Zoe was very apologetic. The next morning, following a quite night, we had a good breakfast and checked out. True to her word, Zoe had altered our bill, and had taken the beers off our bill which was lovely of her. So, what are my impressions? The hotel is lovely, the staff were great, well the evening receptionist and Zoe, the food is good albeit a tad overpriced, The Spa was very good, and the room excellent. This does come with a caveat: How can you run a bar without any decent beers on tap? Now, contrary to how this read, I am not an alcoholic, but do like a beer, and do rightly expect when you go to a bar you expect there to be beer, especially when you advertise that you have a real ale bar! If, as we were told, they had experienced a 'very busy Sunday', surely Monday morning you'd pop to the cash and carry, or contact the brewery and get at least a barrel of beer in? There were other incidents during our stay such as the bar manager tripping himself up to get way from the bar when we approached it, or the jocular way we were informed that the lager would be back on a 0730 hrs (just in time for breakfast), but that's another story To sum up, I don't think we'll be staying there again, it was such a shame, they promised so much. But don't advertise what you aint got. Oh, and the radiator in our room never did come on.

"First impressions deceptive - disappointed "

3
12/02/2018

Stayed with a good friend for a girly catch up. Good check in service - room 403 given - which was in a separate building to the main hotel. Room was chilly - used temperature control to turn it up & hot air comes out of what looks like an air con unit above the bed . This did warm the room but was like sleeping under a hairdryer! Bathroom was not spotless - lipstick on the floor towel over the bath - & generally didn't feel that “clean”. Only one bath towel in the bathroom . Only one small bottle of water for a twin room & mostly decaf coffee. The food in the restaurant was a good standard although a little over priced . Service though was incredibly slow - taking 20 mins to bring the bottle of wine ordered - sat at 8pm & starters did not arrive till 9pm ( I don't mind waiting for good food but this seemed excessive ). Tables in the restaurant also far too close together - too many tables in a small room & felt like you were sitting on top of other guests. Breakfast very pleasant although when we went back to our room our keys would not work- back to reception where reprogram & still didn't work so had to get the cleaner to let us in. Spa - this was more just a swimming pool with jacuzzi , steam & sauna on the side - not what we would class a spa. Staff in there were very disinterested in us & we were told they were out of the robes advertised. Again at checkout when mentioning some of these things, the receptionist did not seem interested & no apologies. Although we enjoyed our stay we were disappointed & let down from the website that had inspired us to book.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to tell us about your stay. I apologise for the catalogue of issues that you experienced, and I want to reassure you that all of your comments, which are very fair, have been passed to the relevant departments for immediate action. I do hope that if you choose to stay with us again, we can offer you a more fulfilling experience that meets with your expectations. Once again, I am sorry that we could not rectify any of these issues throughout your stay, especially after taking the time to mention these on checkout.

"Lovely stsy"

5
10/02/2018

I booked a last minute stay here for business because it had a gym. Was upgraded on arrival to a four poster with jaccuzi bath, nice treat! Staff were excellent, consistently helpful, food was good, well equipped gym facilities. Nice clean tidy hotel with plenty of close by parking. Free wifi. Decor in the room was a bit tired but I'm only nit picking really. Good quality bedding which always helps! Overall fantastic experience, will definitely be returning!

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review detailing your stay, I am delighted that you found our hotel and facilities exceeded your expectations, and we look forward to welcoming you back soon!

"Excellent!"

5
05/02/2018

We received a free upgrade to a spacious and comfortable superior room on check-in which was very much appreciated. All the staff were very helpful and friendly. Breakfast was a gourmet experience in itself! Dinner menu a little restricted in choice but fine for one or two nights, and the pigeon breast as the starter, together with the venison as the main were both delicious. Good pool and sauna in the spa facility. Overall Very Happy with our stay!

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving your wonderful comments about your recent stay. I am pleased that you found the staff helpful and you found our breakfast offering extensive and inclusive. We are proud to provide our two rosette A la Carte menu, and apologise if you felt restricted. We do make regular rotations of this menu, so I am confident that when you return you will experience some new dishes! Thanks once again for your feedback, and we look forward to welcoming you back in the future.

"Exceptional Customer Service"

4
04/02/2018

From the moment we arrived to the moment we left, every member of staff we met went over and above when assisting us. The duty manager was the star of the show. His personable nature, whilst remaining professional and also making the establishment feel exclusive, were second to none. Our executive double room wasn't as large or exclusive as I had expected but the comfy mattress made up for this. I had the best night sleep since 2001! Special mention to the chef, the freshly cooked pastry selection and berry muffin were sublime as were our evening meals. After these highlights our breakfast on the Saturday morning was a bit of a let down. The continental spread had no croissants or mini muffins and the fresh orange juice was empty. We ordered the English breakfast from the cooked menu and I found the sautéed potatoes overly greasy and was disappointed that there was only one rasher of bacon and one sausage, despite me requesting no tomato and no black pudding. The gardens are simply stunning and we found the facilities in the health club to be more than adequate. Unfortunately for us the spa was almost fully booked so we were unable to have any treatments. I've never know a hotel spa to be fully booked so it must be good! All in all a relaxed and comfortable night away whilst in the area on business. We will definitely return for a leisure break, probably in the summer months to make the most of the grounds & surrounding area.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your wonderful review. I am delighted that you enjoyed so many aspects of your stay- from the staff to the surroundings and beyond. I am sorry that you experienced some shortages on the Breakfast buffet, which was no doubt due to the high volume of guests that morning, but I'm sure this was rectified once highlighted. Your comments regarding the cooked element of the breakfast have been passed on to our Chef for his attention. Thank you once again for your comments, we'd love to see you again in the Summer and hopefully you can book some relaxing Spa treatments to compliment the relaxing environment!

"Afternoon Tea was awful"

1
04/02/2018

The tea was lovely, but the sandwiches were dry, and the scones were under cooked, hard and inedible. Cakes were hard and dry and no idea what they were, apart from the macaroons, which were ok. The staff had no idea either. Complained about the scones and showed them but all they could say was "no one else had complained". We were offered replacements, but we declined. Not value for money at all and very disappointed as it was a friend's birthday.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for posting your review regarding your Afternoon Tea experience. I apologise that this did not meet with your expectations on this occasion, as we pride ourselves highly on our product and service. I can assure you your comments have been addressed very seriously indeed with the relevant department heads in the Kitchen and Food & Beverage to ensure no such lapses happen again. I hope that if you decide to visit again, we can deliver a better service for you. Thank you again for raising your valid comments, it is essential in being able to monitor and improve our business as needed.

"Pleasant stay, good restaurant"

4
28/01/2018

Stayed here for one night with friends. Room was very comfortable and clean. Spa area was small but good, changing rooms spacious but showers could have been cleaner, went in the afternoon and then the following morning and the same big clumps of Hair and half used toiletries still there! Cardio equipment in gym good but weight machines old and difficult to manoeuvre. Evening meal very good and not too overpriced. Breakfast was lovely, freshly cooked and served to the table. A pleasant stay would go back.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review detailing your stay. I am delighted that you enjoyed your experience with the hotel and your food while you were here. I apologise for the lack of care and attention that you experienced in our Spa, I have passed on your feedback to Imagine Spa, the company who run this facility for us. I hope that you can return to us once again to provide you with the superior experience that we pride ourselves on.

"Fabulous stay"

5
28/01/2018

We stayed as a couple for 2 nights this weekend for my husband's 40th Birthday and from before we even arrived the staff were fantastic. The small touches like balloons and card in the room to the customer service was 5* all the way through Room: The room was large and immaculate, with a big ensuite and huge bath. Paying a bit more for a Superior room was well worth it. Food: breakfast was delicious with freshly made to order hot food with a great selection and additional continental buffet with fresh pastries and juices will leave you stuffed! We ate in the bar and the food was very good and portions huge! Again service was fab! Afternoon tea: we also had the afternoon tea which was really good. The selection was good and there was so much we didnt get round to eating a lot of it so they packed it up and we took it back toout room Location: hotel looks and feels like it is in the middle of nowhere but actually the city centre is not too far and we took a cabs there and back. I would highly recommend and will defintely be returning.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you so much for taking the time to pass on your lovely comments. I am pleased you enjoyed every aspect of your stay from the spacious room, to our dining options and the service delivering it! I have passed on your thoughts to the whole team, and they are grateful for the recognition. We are looking forward to welcoming you both back for another stay- hopefully you will get to experience our fantastic Afternoon Tea again, but this time outside in the sunshine overlooking our gardens in the summer!

"Spa visit with afternoon tea."

5
26/01/2018

A delightful day spent in the spa, having a fantastic hot stone massage (well recommended) with Leah (blonde Leah), really professional and knowledgeable approach. The swimming pool was perfect temperature and it was a real delight to sit and relax in the conservatory watching the ducks on the little stream. The steam rooms and sauna were a good temperature and were nice and clean. The only negative I would have about the spa was the reception let it down and looked a bit shabby. Afternoon Tea taken in the Hotel was an absolute joy. It was sincerely the best that I have had for a long time. The sandwiches were fresh and well made. Cakes.... all homemade and very tasty. The best things though were the Scones..we had beetroot and joy of joys a stilton one, we were advised to take this with Orange Marmalade, which we both sneered at. However, what a fantastic combination and one to be recommended. The scones were a delight and well made, tasted fresh and were a very generous size. The Duty Manager Paul was so professional, funny and made us feel very welcome. He said that the 'Spring' themed Afternoon Tea is coming out soon... my friend and I can't wait. Thank you guys for such a lovely day.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your wonderful review! It's great to read that your entire experience not only met, but exceeded your expectations. I have passed on your comments to Paul, who remembers serving you and what a pleasure it was. Your comments on the Afternoon Tea have been forwarded to the Kitchen and it's lovely to hear that you gave the scones a try, they are a fantastic alternative to the Traditional offering of Fruit or Plain, although we would always provide the classic - just in case! Please do pop in for another visit, we look forward to seeing you, and thank you once again!

"Spa weekend for mums biethday"

4
21/01/2018

My sister and I booked this for my mums birthday, just the 3 of us for a really good deal which included breakfast and a 3 course meal and use of the spa. Our room was lovely, and we had a bottle of prosecco on ice for when we arrived. We stayed in one of the courtyard superior rooms and it was clean, spacious and very quiet. The spa was nice, although very very busy with lots of couples obviously on a spa weekend break so pool, jacuzzi and sun beds all packed. Which was a shame as it wasn't very relaxing. Couldn't fault the food, or wine or the hotel staff ... all very nice. Just be careful when booking an inclusive deal as it doesn't include everything and quite a few of the dishes on the menu had supplements added and the wine isn't cheap. Only a 10 minute drive into Cambridge so good location. All in all a very pleasant stay. Will come again for sure.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Many thanks for reviewing your recent stay with us, it's great to hear that you enjoyed all that the Hotel has to offer, including the Spa facilities! We hope to see you all soon for a second visit.

"Excellent afternoon tea, very good service"

4
16/01/2018

Called in one afternoon for afternoon tea. Lovely sandwiches, scotch eggs and other savouries. Excellent scones, lovely mini muffins, scrumptious dessert pots. So much food that we needed doggy bags to sample the rest. Lashings of tea with excellent service. Really worth it.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to leave your comments regarding your recent Afternoon Tea experience. I am delighted that you enjoyed the sweet and savoury items on offer, and that you took some home to enjoy afterwards! We would love to see you again soon so please call in when you're next passing!

"Impressive Service"

5
11/01/2018

i stayed at this hotel , the rooms and facilities were excellent, but what made the stay more enjoyable was the professionalism of the assistant food and beverage manager called Paul. he not only had extensive knowled of the bar which included speciality spirits but also guided me arpund the extensive menue with regards to healthier options . apart from his professionalism Paul was extremly approachable and a credit to the business.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your wonderful review. I have passed on your feedback to Paul, and he was delighted that you had taken the time and thought to comment on his service, thank you. We look forward to welcoming you back to the Hotel again very soon!

"Friendly quick meal"

4
06/01/2018

We stopped off looking for somewhere vegan-friendly on our long car journey. Staff were really helpful and created a delicious vegan salad for my wife. My non-vegan meal was great too! As cheap as stopping at motorway services, but so much nicer! We felt quite spoilt!

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review regarding your recent meal with us, I am delighted that you found us convenient to pop in, and you enjoyed our extensive Bar menu. It's great that we accommodated your dietary requirements with a Chef creation! We would love to welcome you again for a meal or perhaps a weekend stay sometime in the future, thank you again.

"1 star only because of manager Zoe"

1
31/12/2017

One star because of manager Zoe and ridiculous policies. We had a problem with our booking which was through booking.com. When the booking.com reps spoke with the hotel manager Zoe it was agreed that we are to receive a call from herself the next day and sort things out. Next day, we spoke to the hotel manager and she lied blatantly that there was no such conversation between herself and booking.com. All in all, we paid £130 and we haven't received any service for it. It's not all about the money, this booking was meant to be a birthday present and much more than that. They have ruined everything. As long as this hotel is endorsing such people in the management and the policies are in place only to protect their profits but not the customers - sorry but you don't deserve your customers and the good reviews.

"Overnighter"

2
28/12/2017

Standard bland conference type hotel without character in the middle of a new settlement and shopping area....Very cold outside white with snow and ice. Nice bedroom but very cold with a radiator not working and a noisy fan heater which seemed to only recycle the cold air so a sleepless chilly night. Not good for my onward journey....

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review. However, I believe you may be reviewing the incorrect property, as we are not located in the middle of a new settlement or in a shopping area; we are in fact a listed 18th Century building located in a rural area, located 6.5 miles outside the centre of Cambridge.

"70th birthday celebration"

5
27/12/2017

Although our celebration (28 guests) clashed with the hotel's Christmas Party night (23 Dec) everyone helped us personalise our tables with a banner, balloons and party poppers - the staff couldn't have been more helpful saying 'yes' all to our requests. The food was excellent; catering for individual needs such as vegan and lactose intolerance. Excellent location and setting. Rooms clean and comfortable. 16 met for breakfast Christmas Eve and not one complaint. Would definitely recommend.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your wonderful review! I have passed your comments on to our Events Team and all of the staff that were working on the 23rd and 24th, and they have all commented on how pleasurable it was to serve your group. We always endeavour to go the extra mile, so it is lovely to receive recognition for this! We would love to see you again, so please bear us in mind when planning your next celebration. Have a very Happy New Year!

"Anniversary weekend"

5
18/12/2017

Lovely staff who made our anniversary special, amazing food and service and incredible spa facilities, and a wide range of treatments. The room was amazing, bath and bed was all that we could have hoped for and more. Very accommodating to a last minute dession of late check out too

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to post your thoughts regarding your recent stay. I am so pleased you enjoyed your anniversary, and that the staff went above and beyond to ensure this! We hope to see you in 2018 for a return visit. Wishing you both a very Happy New Year!

"Well worth the trip!"

5
17/12/2017

A very comfortable hotel with excellent staff. The swimming pool is perfect [although a spin dryer in the changing room would be a useful feature to add]. The grounds and car parking are excellent. If the swimming pool opened earlier than 8.00 am it would have allowed us a morning swim as well as evening.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review of our Hotel and Spa facilities, I'm glad you found it comfortable and all of our amenities met your expectations! I have passed on your comments to all departments, and have forwarded your idea about a Spin dryer to our Spa colleagues. Although our Spa is managed by a separate company, I will ensure your comments about the opening times are noted to the Manager, I agree it is a good idea! Thank you once again, and a very Happy New Year to you!

"Needs Modernising "

2
16/12/2017

Rooms are very tired. Although clean the accommodation we stayed in is lacking obvious features that you'd expect from a hotel like this. No sockets for charging your phone was very annoying and having to unplug a kettle to access the only power point then leave your phone the other side of the room is not ideal. Bedside lights didn't work and old electric heaters also need upgrading. I'm sure the newer accommodation outside might be better but I'd avoid staying in the rooms in the main hotel.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review detailing your stay last week. I understand your comments regarding the room that you stayed in and I apologise that the room did not meet your expectation. We are scheduled for a number of rooms to be refurbished in the first quarter of 2018, so I do hope that you will return and experience this when it is complete. Wishing you a very Happy New Year and thank you once again for your feedback-it is invaluable to us to make improvements to our operation as necessary.

"Afternoon tea"

3
13/12/2017

We were a group of 6 meeting for afternoon Christmas tea , we were looked after very well as we deviated from the set menu and they were happy to accommodate our preferences for sandwich fillings . I did feel there were to many cakes and not enough savoury options only 4 small finger sandwiches. Perhaps a nice sausage roll could take the place of some of the cakes as most of them were left and at £ 18.95 it was for me an expensive sandwich.

"Nice hotel"

3
04/12/2017

Was visiting Cambridge and decided to stay here for a night. Nice cosy hotel out of the crowd. There are spa facilities but we didn't use it. Breakfast was slow as there were not many staff around on a Monday. But they served with a cheerful disposition.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your feedback relating to your recent stay. I am pleased you decided to stay with us on your visit to Cambridge. We would love to welcome you back again, and perhaps next time you can take advantage of our Spa facilities!

"luxurious hotel to relax in"

5
02/12/2017

We enjoyed a delicious Sunday lunch at the start of our stay and then a wonderful English Breakfast each morning. Our room was beautifully decorated with everything we needed along with a good sized bathroom complete with bath and shower and illuminated mirror. Well-laid out gardens surround the hotel with the water running alongside which used to power the water mill wheel. We didn't have time to use the swimming pool or spa but the facilities there looked very good and seemed to be well used. We would definitely stay here again. Very handy for visiting Cambridge, Ely and Newmarket and on the doorstep for National Trust Anglesey Abbey.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your wonderful review, I am glad you enjoyed experiencing all that our hotel has to offer. As you mentioned, we are ideally located for visiting the local attractions, and being just outside the centre of Cambridge we provide a perfect place to unwind and enjoy the natural surroundings! Please do come back to visit again, and we look forward to being of service to you in the future.

"The staff made our surprise birthday party a brilliant success."

5
25/11/2017

From my first telephone call and many more and emails that followed everyone was extremely friendly and helpful. Arranging the accommodation and meals for 39 people plus one very late addition all with different needs was made easy for me. Keeping it secret was a tall order but the Quy Mill staff and particularly Zoe were incredibly helpful. I really don't think anyone could have offered more assistance. When we arrived the staff were welcoming and still managed to preserve our secret as we booked in and others of our party hid round corners. Although I hadn't booked anything special for our room we were treated to towel swans and rose petals on the bed and other lovely little extra touches. Our weekend party included four group gatherings, one arranged virtually last minute, and at each the staff were excellent making us feel that they wanted to be there and were enjoying their work. No request was too much trouble! There was also a wedding reception being held over the weekend but there were always plenty of staff. There have been lots of cards, emails and letters around our party saying what a wonderful weekend it was and every single one included favorable comments on the venue, food and particularly the staff, so well done to the Quy Mill Hotel and Spa and thank you all very much.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Steve, Thank you for passing on your lovely comments. We do pride ourselves on our attention to detail and our customer service, so to receive this feedback, it really is special to us. I have passed on your feedback to the whole team, and to Zoe whom you gave a mention to. Thank you for taking the time to get in touch and to share your experience, we look forward to welcoming you and your guests back to the Hotel in the future!

"One night stay"

4
21/11/2017

Just returned from a nights stay whilst visiting Cambridge, the location is nice...outside of the city centre and has a real countryside feel to it despite being so close to the main road! 5 minute drive to the park and ride and 15 minutes into Cambridge centre. - The room was nice, cosy and very clean! However, we did pay for an executive room and I don't know what made it worth the extra money as it didn't have any extra features. - We used the spa for a whole afternoon and enjoyed it very much, the pool was a decent size and we also made use of the hot tub, sauna, steam room and gym! We left it too late to book any treatments as they were fully booked so make sure you do that prior to your visit! - Breakfast was extremely yummy and there was plenty to choose from! - All the staff were helpful and friendly and I would recommend this hotel :)

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for providing a review for your recent stay. I am pleased to hear that you found the location convenient and for your positive comments regarding the service, food and Spa. We always advise booking for treatments well in advance, and I'm sorry that you found us all booked up whilst you were here, but thank you for highlighting this. We look forward to seeing you again for your next visit to Cambridge!

"Deeply average overall experience "

3
11/11/2017

We arrived at about 7pm, staff were friendly but our room was very ordinary. It felt as if we were in a cross between a barn and a school dormitory. Comfortable but not inspiring. No view from the room other than a wooden fence. The bar was oddly cool in feel- too spacious in a way. The dining room empty bar one other couple. Good waiter but the meal was over in about 1 hour! Breakfast was serviceable but dull.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to review the property. Your comments have been noted with regards to the ambience of the bar area. Thank you for bringing this to our attention, your feedback is valued and will be used to make improvements to the operation where necessary. We hope to welcome you back for another stay in the future.

"Amazing hotel and venue for a party..."

5
10/11/2017

The hotel is very well presented and all the staff are very helpful and attentive to your needs, the room are very comfortable and clean and any thing you need you just ask and they will do all they can to provide it with a smile as well! we had a 80 years party and were so happy have booked our xmas party this year as well.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, We are so pleased you enjoyed your recent stay with us, and that your 80th Birthday Party went well! Thank you for your positive feedback and your intention to return for your Christmas Party. I have no doubt you'll have another enjoyable evening, and a chance to experience our fantastic menu and our warm hospitality on the night will leave you wanting to return again! We look forward to seeing you then!

"Incremental Improvements..."

5
04/11/2017

I've been an occasional visitor for 6 or more years. Always a business trip, my employer has a facility at the nearby Cambridge Science Park. The odd stay has been less than perfect, but this time it is clear that the team are trying hard to go the extra mile. This trip, one night, as usual, I stayed in Room 21 in the old Mill Building: I like these rooms, great bathroom, the A/C works well but a bit more working space would be good. The wiFi is good, which is important as the EE coverage in the area is, well, not everywhere.... Dinner with a colleague... made special by a burger with foie gras. OK, I know not everyone gets foie gras, but I understand where it comes from and how and I love it. I hope this stays on the menu. Good service, the bar has atmosphere: not something that is automatically associated with an hotel. Breakfast: any hotel that bothers to plate breakfast as if it was a main meal gets my vote. Super presentation, everything cooked to perfection, it made the morning. So, yes, i enjoyed the short stay and I'll be back. .

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review after your recent stay with us. Your comments regarding the food have been passed on to the kitchen and we are proud to have exceeded expectation! Our plated breakfast option has always been popular, so thank you for your recognition of this. We look forward to seeing you on your next stay with business, and I thank you once again for your positive review.

"Weekend away with friends."

4
31/10/2017

Perfectly situated for a weekend visiting the beautiful city of Cambridge, park and ride five minutes away. The hotel staff were very friendly and a high standard of food and service in the restaurant. Our room in the main building was also of a high standard , but some of our party were accommodated in less appealing single storey cabins near the car park. On both evenings of our stay there were wedding receptions happening and there was no where suitable with comfortable chairs for our party to meet for pre or post dinner drinks. The bar staff concentrating on the wedding guests, we were almost made to feel we were an inconvenience. The pool and changing facilities were good, no one used the spa facilities or gym so cannot comment .

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review detailing your stay with us. I am pleased that you were impressed with our restaurant and that our service was of a high standard. When we host weddings and other functions, we provide and extended Lounge area for residents, space permitting. This can quickly fill up in the evenings, which I am sure is what you experienced on this occasion. I do apologise for this, and we are currently looking at ways to improve and extend this lounge area. I'm sorry if this made you feel in any way less valued or attended to; this would never be our aim. We hope you decide to visit us again, and if you do, I hope that your return visit meets your expectations.

"Week-end with friends"

4
30/10/2017

We really enjoyed this hotel. Reception staff great, room cleaned promptly and excellent service in the restaurant where the Maitre D really looked after us. We ate 1 evening and the food was excellent and breakfasts are superb. Waitress staff very good. We also used the swimming pool twice. The spa is clean and modern and you can have a good swim in the pool. The hotel is not cheap but location for Cambridge excellent. There were weddings each night we were there but we were not ignored and they were in a separate area which did not affect us.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Paul, Thank you so much for your review. I have passed your comments to the relevant departments, and I have personally commended our Maitre D, Andrew, on his superb service, something that is no surprise to me. Your feedback is gratefully received, and we hope to see you again soon. Please remember to book direct with us for your next stay to receive the most competitive rates and offers available!

"Afternoon tea. Staff lack communication "

3
29/10/2017

We visited here for an afternoon tea. Although it was a last minute decision to come here they managed to accommodate 5 of us. However, when we got seated there was a lot of miscommunication between the staff. One said what they gave us was what we ordered and another came and said we were still missing items on our plate. Another came by and said we had the wrong item on the table. All in all there was so much confusion as if none of the staff were talking to each other considering it wasn't busy and there was hardly anyone in the restaurant as it was about 3 pm. The tea was lovely but the cakes were average. Would I come back again for another afternoon tea? Maybe not.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Sir/Madam, Thank you for your recent review regarding your Afternoon Tea visit. I am sorry that you experienced some confusion on the day. There certainly seems to be a mis-communication here, and it is something that is being addressed with both the Kitchen and Food & Beverage departments. We would love to welcome you back again, to have the opportunity to deliver the service that we pride ourselves on, which clearly fell short of your expectations on this particular day. With our Festive Afternoon Tea menu starting in December, it would be a perfect opportunity to try some different offerings that would hopefully appeal to you more. Thank you once again for your comments, and we hope to be of service to you in the future.

"Expected alot more for the high price"

2
29/10/2017

After weeks of searching for the perfect location for a romantic relaxing weekend away we decided quy mill looked perfect. By no means the cheapest but the charm of a listed building and attraction of on site spa was enough to seal the deal. On the day of arrival we received an email informing us the swimming pool was broken and as a result was off limits as well as steam room and sauna. When we turned up receptionists were welcoming and gave us a room outside in the new barn areas away from the main building. Plastic rose petals had been put on the bed for our romantic weekend but we had paid extra for a deluxe double and the room was no better than a premier inn and at £190 a night not what we was hoping for. We expressed our dissapointment at lack of spa and average room and we got a room of same standard on top floor in main building which was better and had a natural charm but still lot luxurious. Breakfast was nice but expensive. Restaurant very nice worth the price tag. Receptionists were very nice and tried their best to make our visit enjoyable. Swimming pool was out of bounds for entire weekend, steam room and sauna was fixed for last day. Ok hotel. No where near worth the price tag. Been to a lot better for a lot less, massive shame as its a lovely mill in a good location.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay with us. I apologise for some of the Spa facilities being out of use during your stay. As I'm sure you can appreciate, it was an unplanned disruption on the day of your arrival, and we will always try to inform guests of this. I am pleased that you found the receptionists welcome and helpful, and that you enjoyed the food during your stay. I am also delighted to know you appreciated the special touch for your anniversary. Your review will help us improve in areas that you have highlighted and we have taken your feedback into consideration.

"Adequate is about the best I can say"

3
29/10/2017

The hotel is close to the A10. The reception staff and restaurant staff are very friendly. The rooms are well appointed on the surface, but house keeping lacks a little attention to detail. There is accumulated dust in harder to reach places, windows and behind objects. The bathroom is clean and modern. The shower is better than most. The toilet roll appears to be scented.. not helpful for those will allergies. A shelf in the wardrobe would be helpful. The bed is made of scaffolding planks. The pillows are made of brie ( too soft and squidgy ) Other BW hotels have cotton linen, all polyester here. There is a background hum that sounds like an aircraft flying noise. (It is not the bathroom fan) It is at a volume that will keep you awake. No switch in the room turns the noise off. The noise must originate outside the room. If you are offered a room by the entrance to each block ask to be moved: there is no soft closure on the outside door, so you will be constantly woken up. The dinner menu is a bit short. Some of the offerings appear strange - chicken with marmite gravy. Breakfast is far better, the choice is extraordinary. The raised omelette is brilliant. In closing I want to say again how friendly and accommodating the staff are.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review regarding your recent stay. I appreciate and accept the issues that you experienced, which did not meet your expectations. On investigation, I cannot hear the humming noise you experienced. I remember speaking with you personally on check out about this. Later that day, I asked the staff in the Spa about their equipment which is located away from the block in question, and I walked around the property on three separate occasions, and could not deduce where the noise could be coming from. It is not something that has been highlighted before, but we will note it for future reference. Thank you for your comments regarding the breakfast, we are the proud recipients of Visit England Breakfast Award, so your observations mean a great deal to us. We do hope to see you again in the future.

"Great overall experience "

5
23/10/2017

The hotel is lovely, both inside and out. We booked a standard room and this came with a king size bed, was very reasonably sized and had a view overlooking the river. We used the spa facilities and were impressed at the size of the pool. All facilities were available and it was lovely to relax in the little sun room. We had dinner in the restaurant that evening and it was great, the choice was limited (especially for vegetarians) but for meat eaters the menu is great. The standard of food was very high and the staff were brilliant. We would definitely stay again.

"Not as good as normally is "

5
19/10/2017

I stay here for business regularly and have an account with them. However my visits this month for three night not up to high standard . The pool , gym and spa were closed due to an issues however did receive an email explaining it was closed before stay. The service in the bar area was not up to the high standards we normally have . Service was slow and there were very few staff on. The food in the main restaurant is excellent and would recommend land and sea as a main course as is awesome. Hope to return in a few weeks and see everything back to normal

"Quy Mill Spa Membership"

3
15/10/2017

I would ask people to think carefully before committing to membership if the pool, Jacuzzi , steam room and sauna are what they are after . Over the past year the pool has been closed for a couple of extended periods (the latest of which was for all of last week when all the spa facilities were unavailable ) , the jacuzzi has been out of order on at least a couple of occasions , the steam room has also been out of order at least twice probably more . In addition the mens locker room was supposed to be closed for a couple of days . This turned out to be a couple of weeks and the disabled toilet is still out of order . On many of the occasions the repairs have taken far longer than originally estimated and no one seems to care a jot that members fork out over £50 a month . How often do management reply to trip advisor criticisms; that says it all they don't seem to care

"Long term guest "

3
11/10/2017

Good hotel, staff very friendly. Only problem, as a long time staying guest, they kept moving me from room to room. I lived from suitcase. Good surroundings, food good, but limited where to go in evenings

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to review the hotel. On occasions, we experience difficulty in providing the same room type for each night of your stay. This can be due to a number of factors, for example, Group Bookings and Online Bookings. I believe that this is the only occasion that this has happened for you, and our practice is to always offer the choice to change a room preference at the point of booking or check-in, in order to avoid moving the guest. I understand this was an inconvenience for you, and apologise sincerely that you experienced this. Your loyalty to the Hotel is valued and appreciated, and we will certainly do our best to meet your expectations on future visits. Please speak to a member of our team directly regarding your concerns when booking your next stay with us. Thank you for your positive review regarding the hotel's location, food and staff, I will make sure to pass your comments on.

"City break"

4
07/10/2017

Overall a very good experience All the staff and facilities were very good the check in and out was smooth and the experience using all the facilities at the spa was excellent The location of the hotel is also good for getting into Cambridge close to the park and ride bus station

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Thank you for your review, we are pleased you enjoyed the facilities both in the Hotel and the Spa. We look forward to welcoming you back sometime in the future!

"Nice enough"

3
07/10/2017

I stayed here as part of a group booking that I made, the hotel itself is fine but they do cater for a lot of functions that make it a bit chaotic at times. Sadly their wifi is non existent in many of the rooms and although the receptionists insisted that it should work most of us had no internet in the rooms for the whole time we were there. I thought the prices were a bit high for the amount of service but must say the breakfast was wonderful, the restaurant and bar menus were good and the meals tasty.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Thank you for your review following your stay as part of a group. We experienced a fault with our internet connections during your stay in a particular block of rooms which has now been fully rectified, and we sincerely apologise for the impact this had on your stay. Thank you for your kind comments regarding our breakfast and menus, your comments will be passed on to the rest of the team. We hope to welcome you back to the hotel at some point in the future!

"Spa needs TLC and Spa staff need improvement"

2
01/10/2017

I booked a Sunday special for my mums 60th. The accommodation was fine and the restaurant staff were good in the main. We had an issue with our evening meal starter but the main courses were very nice. Lunch wasn't great, and was very expensive, staff had little or no knowledge of the menu and there seemed to be 3 trainees working with no support. We were told to go through to an outside table and our coffees would be bought to us - 15 mins later a waitress came to apologise for the delay and explained it was because other customers had arrived at the bar?! Hmm so because we weren't visible we were left until last?! The treatments themselves were very nice but the experience in the spa was extremely poor, the receptionist was rude and said as little as possible to us. We sat in the restaurant area of the spa and ordered a cup of tea - it was brought to us in polystyrene cups?! Not the best way to enjoy a cup of tea. I wouldn't book the spa again.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for reviewing the hotel for your recent stay. We often experience busy periods during peak times, and it is regrettable that you felt we could not commit our full attention to you during your visit. This is not our usual standard of service, so I do apologise. I have raised this with the relevant Head of department, and have been assured that staffing levels will be as they should be going forwards. I also have passed on your comments to Imagine, the company that seperately manage our Spa facilities, and your comments will be actioned. Thank you once again for taking the time to review our property, and we hope to one day welcome you back in order to give you the service that we pride ourselves on.

"Average Hotel, overpriced"

3
29/09/2017

Perfectly average hotel. Friendly staff and nice spa facilities. Me and my husband both had a massage which again was nothing special. For the price we paid, £240 for 1 night (including breakfast) I was expecting a lot more luxury. Furniture, bedding and toiletries in the room were on a par with Travelodge. Breakfast was very tasty apart from the pastries which were stale. There was a couple of events going on in the hotel including a marquee next to the car park playing very loud music until around 11pm. Nothing wrong with the hotel but was expecting a lot more and not worth the money we made. I've staying in a lot nicer hotels for half the money.

"Perfect!"

5
27/09/2017

We booked a couple of nights here as just the hotel is just outside Cambridge and we wanted something not in the hustle and bustle of the centre. From our arrival, staff were attentive, polite and courteous. Good sized parking, short way from reception. Our room was so very comfortable and had everything we needed. Good supply of tea/coffee/water and biscuits. Air conditioning perfect. Bathroom perfect. Bed perfect. No noise and although we didn't eat at the hotel restaurant, food looked beautiful. Would absolutely recommend. Thank you Quy Mill. Will definitely return!

"Nice place for a short stop"

4
26/09/2017

I wanted to meet some family and show my lady the city so arranged a lunch and a couple of nights here. The hotel is convenient as it is easily accessible from the main A14 road and has plenty of car parking. It is a short drive to the Newmarket Road park-and-ride so getting into and out of the city centre is pain free. The traffic seems to be a million times worse than I remember. Our room, 203, was in an adjacent building and was quiet and well-appointed in a modern fairly spartan style but the bed was very comfortable and the shower worked well. After a day walking round the city and getting wet we even tried the jacuzzi bath which was an experience I hadn't had before! We didn't have much choice of dates to suit all the family so we had a Friday lunch in the hotel bar and that worked well with the food well cooked and presented. The talk went on through to about 6pm and we weren't under pressure to leave. Saturday evening the two of us had a good dinner in the restaurant and that was again well presented and unhurried. My lady is vegetarian and that was coped with adequately. Breakfasts on both days were good. I suppose it was only to be expected but the hotel had weddings on both days we were there but managed to keep the weddings and us 'normal' guests reasonably separate. The staff were all very pleasant and everything worked well so we left entirely happy.

"Pleasant location, comfortable room, excellent restaurant"

5
21/09/2017

We recently spent three nights in this old watermill a short drive from the city centre. Although close to the busy A14 in our Executive room we were not disturbed and savoured the comfort of the king sized bed, the well equipped bathroom and pleasantly furnished room. The breakfasts served were really excellent, such favourites as smoked haddock and poached egg served exactly as they should. The smoked salmon and scrambled eggs was a sizeable plate which sets one up for the day ! Reception staff were welcoming and helpful as were all the personnel met in the restaurant for breakfast and dinner.

"Dinner in the Restaurant"

2
20/09/2017

I took an old friend - not seen for 50 odd years - to a special dinner there and it was such a disappointment. If only we had been told there were 2 huge functions that night we would have made alternative arrangements. The food - when it finally came after what seemed like an hours wait - was cold and tough. Pointless to return it but both plates one a special Tagliatelle - ice cold in the centre - and my surf and turf tough fillet and messy lobster. Only thing not messed up was the brandy!! Not to be repeated.

"Disappointing stay"

3
18/09/2017

Pros: the hotel setting is pretty, the room was nicely decorated and the bed was comfortable. The room has a kettle for coffee and tea and is well-stocked. Cons: The room temperature was difficult to adjust, and the air con was very noisy, making sleep unrestful. Breakfast - the food was below average food and so was the service. When our full English breakfasts arrived, I picked up my fruit plate to allow the waitress to set the food down, but it didn't occur to her to take the finished plate from me, so I sat there with a plate in my hands until I asked if she could take it for me. The black pudding looked microwaved and the bacon looked boiled instead of fried. Also, you have to make your own toast in buffet area, but when my husband got up to do so, someone asked if he could clear the table when there was still food on our plates. Finally, it's a small point, but indicative of the overall lack of attention to detail - the first thing you see when you enter the stairway to go to your room is a dirty white service door, covered in black fingermarks and shoe marks. The hotel was fine, but I wouldn't stay there again, and I regret paying 50% more for this room than a budget hotel. I should have gone to Premier Inn for the value for money.

"Just off the pace a little"

4
16/09/2017

Overall, pretty good, but...... Negatives, were: small standard room. Had to get on hands and knees inside a tiny cupboard to use the safe. Vent axia problem in the shower room due to this room being used on arrival for men's changing room as the one in the spa was being worked upon and the staff forgot to adjust, so had the noise of it going on for a few hours. No sports channel for big European football matches. Possibly would use agin by would try to book direct as the high price booking.com charged didn't justify the above. Advantages, room quiet even with a big agent acroos the car park. Breakfasts very good, especially the espresso coffee. Gym good, spa very good, especially the relaxation room. Be careful with booking. Com as the price should include the breakfast but it doesn't when you complete the transaction. Not the hotels fault btw. Great park and ride nearby, excellent buses.

"Countryside location close to Cambridge "

4
15/09/2017

We arranged for a group of 40+ health professionals to stay here for a 3 day meeting. The reasons we chose this former mill were the variety of rooms offered in the main hotel and 'outlying buildings', just a step across the courtyard, the excellent looking Pool & Spa facilities and proximity to Cambridge and beautiful Anglesey Abbey (Nat. Trust).... I would recommend having a car as well as using the nearby Park N' Ride when visiting the City. Also note, there is a very long drive leading to the hotel if you plan to stroll to the closest village of Lode. Tip: If you have any mobility challenges, as there's no lift, I'd suggest you request a ground floor room and if moderate issues ask whether a room with walk-in shower is available. There are several Disabled parking bays at the front of the hotel which eliminates struggling to drag suitcases over a large expanse of gravel. We started with a huge sandwich buffet lunch in the Waterwheel Room, whose old mill wheel is illuminated at night. Our main dinner on the 2nd night was in the Garden Room as a wedding party was using other rooms. (Worth checking whether there are other parties during your stay if you are after a very quiet break and to ensure the Spa hasn't been booked out for excluding use by a Hen party!) Breakfast is generous, and hot dishes are prepared freshly. However, you need to allow plenty of time for these to be cooked. Being a large group "invading" the restaurant around the same time, with a non flexible agenda, we found ourselves rushing our meal the first day! I enjoyed my 2nd breakfast far more and would highly recommend trying the deliciously light 'raised omelette'.

"Unsafe"

1
02/09/2017

We were there for a business meeting, and two of us had our purses stolen from inside our bags, left in the meeting room, whilst we were at lunch break. I particularly had harassment calls, with an individual calling the hotel looking for me, identifying himself as my neighbour in possession of my address, saying I needed to go home urgently (!) The CCTV footage was unhelpful, the management protected the staff. Nightmare. Just don't go there. Pretty but not worth it.

"Outstanding "

5
30/08/2017

Spent last weekend here, Well equipped room, comfortable & clean. Very pleasant staff, helpful and happy We ate twice in the hotel, lunch & dinner. Both very nice The lunch time platter was amazing ! The bar was a little expensive

"One night stay"

4
29/08/2017

Just had a one night stay at this hotel whilst in Cambridge visiting family. Lovely hotel with pleasant staff. Ate in the bar at lunchtime and food was decent in pleasant surroundings. Used the pool early afternoon, which was very enjoyable. Breakfast okay but very slow - we waited 30 minutes and it wasn't busy. Downside is the car park - gravel, which makes it impossible to wheel your suitcases over the substantial car park to the hotel. We managed to carry our cases but less able people would struggle badly. A Tarmac surface would help tremendously. We were also given a room on the top floor, approximately 50 steps and no lift - no mean achievement carrying our suitcases up to the room - heart attack waiting to happen for the less fit! We will return but will request a low floor on our next visit. Great location for central Cambridge.

"Anniversary spa break-excellent "

5
24/08/2017

My boyfriend booked this spa hotel for our anniversary and what can I say it was lovely! Great location very relaxing and the spa facilities were wonderful. Chloe the red head girl made our stay memorable chatting to us and recommending things. She always had a big smile on her face and made us feel very welcome-absolute credit to the hotel. Breakfast was lovely and piping it wasn't hot just what we needed to nurse our hangover. The room was gorgeous lovely shower and very comfortable bed! We will be returning!

"Noisy at night"

3
15/08/2017

The rooms are modern and well equipped. We didn't eat in the restaurant but breakfast was excellent. Sleep was disturbed in the early hours by noisy 'partying' outside (there were 2 weddings at the hotel that day) so request a room away from the main entrance would be necessary (maybe we just had bad luck with the weddings). Otherwise a very pleasant stay.

tonymurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your excellent review. We are always delighted to read such comments and look forward to welcoming you back for another enjoyable visit.

"Perfect anniversary stay!"

5
15/08/2017

We stayed in a Superior room for our anniversary on a Sunday night. A box of chocs and a little card was waiting for us on the bed wishing us a happy anniversary which was a lovely surprise! Huge comfy bed, jacuzzi spa bath, nespresso machine, and all very clean too! The room was very well presented. It was situated in the old mill I think, lots of quirky features such as old oak beams, but very well done out with everything still looking "new". Very nice. In bar, the waiter was very knowledgeable and advised us on what wine to order, well recommended Romanian Pinot Noir! We were able to sit outside in the sun to drink it. The spa was just across the courtyard and a large pool with loungers was where we relaxed after checkout for a couple of hours. All staff were very friendly and looked genuinely helpful. Thanks again and we look forward to seeing you again!

tonymurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your excellent review and for choosing us for this special occasion. We are always delighted to read such comments and look forward to welcoming you back for another enjoyable visit.

"Disappointed "

1
14/08/2017

Hotel service from staff was good. That is about it. Food overpriced and limited menu. Changing rooms in "Spa" disgusting, in need of a refurb. Minimum: cleaning products to get rid of the mildew in shower areas. Wifi terrible in rooms. Not for a business trip. Staff lied to me and said wifi would not be better in other rooms and they were fully booked. Walking around it obviously was better in other rooms!! A booster could be provided for my laptop? In this day and age? Really? Had to take a conference call in corridor of hotel Plastic bedding protection covering a hard mattress and pillows. Very sweaty. No air conditiining and noisy extractor fan and fan. No pillow selection. Staff put incorrect drinks on bar tab. Ended up paying more....

tonymurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your comments. Please do accept our apologies for any shortcomings experienced and can assure you this is not the normal standard at Quy Mill. Your comments have been addressed with the relevant department heads to ensure no such lapses in the future. Thank-you once a gain for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary.

"Awful "

1
12/08/2017

I booked this hotel for my husbands 40th, the hotel is completely in the middle of nowhere, the food was awful so bad we couldn't even eat the dinner the supplement for dinner was removed but still had to pay £55 each. On the Friday there was a wedding so main bar was shut off to hotel guests which we were not advised about, spent an absolute fortune on taxi's in and out of town when we had paid £500+ for the hotel.

tonymurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your comments. Please do accept our apologies for any shortcomings experienced and can assure you this is not the normal standard at Quy Mill. On occasions where we have a wedding or other private event in the lounge area, we always make sure that we provide access to our other bar, restaurant and other facilities to maintain the level of service. Your comments have been addressed with the relevant department heads to ensure no such lapses in the future. Thank-you once a gain for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary.

"High Tea & Jacuzzi Treat "

5
08/08/2017

We started with mini sandwiches, mini cakes and delicious English Breakfast Tea followed by a swim in the very clean and peaceful pool surrounded by artwork and views of the trees outside. Jacuzzi, Steam Room, Sauna and then a chat on the loungers overlooking a little stream and lots of trees and bushes. A very memorable and tranquil day out. The staff are very friendly and welcoming. I had trouble with the lockers and they came immediately to help. Take your own shampoo if you wish to wash your hair. They provide towels, shower gel and hairdryers. Super!

tonymurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your excellent review. We are always delighted to read such comments and look forward to welcoming you back for another enjoyable visit. Please look out for our upcoming improvements.

"Very nice "

5
07/08/2017

We arrived late in the evening, hungry and tired after a long drive. The very friendly staff greeted us with big smiles, showed us to their bar where we were served a hot meal. It's a very nice and cozy place to stay, the room is excellent with comfortable bed and everything you need. But most of all; the friendly and cheerful staff! Thank you for a nice stay

"Underwhelming and overpriced "

3
06/08/2017

I really wanted to enjoy my stay as it is perfectly located just a short drive from the city centre of Cambridge and Newmarket in a pretty setting. Unfortunately reality did not live up to expectations. We paid £370 for two nights in what I assume are the converted stables. The rooms are small and basic, the double room was in fact two (uncomfortably hard) single beds pushed together with a large gap between them. Hardly adequate for a couple. We also found that we were in a block with male guests from the Friday wedding who proceeded to bang doors late into the night and very early morning. Night 2 and we appeared to have equally Rowdy hens doing much of the same. So much for a good nights sleep. I also find it unreasonable for hotels that charge such inflated prices to not include breakfast with the stay. At £20 each for a basic continental, and being a captive audience with no further options in the village, we were forced to drive to Cambridge for breakfast each day. I had hoped to make the use of the spa treatments but was abruptly told that I couldn't have a treatment because 2 hen do's had booked out the entire day. The small pool and remaining facilities were also basic and not many beds to go around. As for the customer service they speak of, we were not checked on other than to check in and out. It seems the hotel is too preoccupied by weddings and Hen do's to really care about the quality of single couples stay. It has so much potential to be a place we would have returned to time and time again but for me, and many other of the reviews I see, it's an underwhelming one off experience.

"A beautiful place."

4
02/08/2017

Couldn't stay as it was full but went to an evening wedding reception. Well worth just to see the area let alone sample the wonderful evening food and to see the happy couple & guests. I was driving, but there were plenty of non alcoholic drinks to tempt me served by caring, well dressed & helpful staff. Thank you 1 and all.

"Overpriced "

2
01/08/2017

I stayed here with my partner & group of friends for a wedding. We payed £215 per night for a twin room & I can honestly say this is the most over priced hotel I have ever stayed in, the room was 2 star at best with basic decor & stains on the carpet. I assume the hotel has their 4 stars because of the 'spa' (?) but it is more like a local swimming baths, very grotty, water damage in the sauna, too much chlorine in the water, babies screaming & if you wanted the use of a dressing gown you had to pay extra! The final comment on this hotel I have to make is about the extortionate price of a jug of orange juice, I asked to take said jug to my friends room as she was getting ready for her wedding, & I was told the cost of it would be £18! As I said to the waiter I could buy a bottle of champagne for that. Absolute cheek.

"lovely find in the cambridge countryside"

4
27/07/2017

Only about 5 miles from the City but in a nice rural setting, surrounded by fields, this hotel was very pleasant. We had rooms in the old Barn and they were a good size, fresh,clean, well maintained and well appointed. Really nice rooms. There was a good restaurant and bar too, the breakfast being very enjoyable. WI-FI was very good too. Plenty of car parking available on site.

"Disgusting pool...."

1
26/07/2017

I have just returned from a visit to the Spa & pool. The water in the pool was cloudy to the point that you can't see the bottom. Apparently they've run out of chlorine. Total incompetence. I can't comment on the rooms, food etc., but if the state of the pool is anything to go by, I wouldn't stay there....

tonymurdock, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your comments. I have forwarded this to Imagine Health & Well-being, who are a management company we use to run the club for us. I can assure you this does not reflect on the offering we provide in the hotel. We pride ourselves in the superior quality of our rooms and food offering. We will address this with there management team. Thank you for bringing this to our attention

"Lovely Hotel"

4
24/07/2017

We stayed at this hotel as we were going to Newmarket Races which is only a 15/20 min drive from the hotel and it was also my fiancé's 40th birthday. The welcome at the hotel was very friendly; we arrived a little before check in so we headed to the bar for some lunch. We had lunch on the patio outside which overlooks the river. We both ordered sandwiches, both sandwiches were tasty and filling and included fries and a small side salad. We went to check in and I had mentioned that it was my fiancés birthday, when we entered our room there was a small box of chocolates and a birthday card on the bed which was a nice gesture. The room was at the back of the hotel, it was quite a small dark room but it overlooked the river which was nice. The room was clean and had aircon and a walk in shower, plenty of tea, coffee and biscuits, a hairdryer and a safe. We also had a turn down service which again was a nice touch, chocolates, pillow spray and fresh towels were left on the bed. There was a wedding taking place in the hotel during our stay and when we arrived back at 11pm the disco was in full swing, as our room was at the back of the building we could only hear the bass from the music and it wasn't too loud so it didn't disturb us and it seemed to finish at midnight so it wasn't a problem for us at all, however, if you had a room at the front of the hotel it may have been an issue so it might be worth checking when you book. We had breakfast in the hotel the following morning which we had paid extra for as it was not included in the booking price. The breakfast itself was lovely but unfortunately the service let it down. There were not enough staff to cope with clearing tables so several tables were left the whole time we were sitting there, my partner was served an empty jug of coffee which the lady did apologise for but our table was also left with dirty plates which we had to ask to be moved and despite asking for a new pot of tea the old one was not taken away when a new pot of tea was brought. We did not use the spa so I cannot comment on the facilities there. I would probably return to this hotel if we could get a deal, however I think the hotel is overpriced at full price.

"Did the job"

4
16/07/2017

Reasonable hotel in a remote location - short drive from both Cambridge and Newmarket. Staff were good. Restaurant looked expensive but bar meals were fine. No air con in the room - just a ceiling fan. Breakfast was good. There is a 15m pool, good depth for swimming. Hairdryer in the room kept cutting out but they got us a replacement the next day.

"The Cambridgeshire countrysidev"

5
14/07/2017

Never stayed here before, fabulous hotel, my room was great with a nice walk in shower. In the restaurant I had one of the best meals ever. Superb place. Can't really fault the place. Did not use the Spa but it looked busy.

"Overnight stay for a wedding"

3
11/07/2017

We stayed over as we attended a wedding. This is a very pretty wedding venue - the view of the old water mill wheel is an idyllic setting. The room was had was also unusual as it was a stable setting, you could see the wooden roof beams. There appeared to be a heater for colder nights but it was comfortable for us as it had a ceiling fan which came in useful. Overall the hotel and accommodation was lovely. As part of the wedding, I had a few issues with food during our stay. There had somehow been a miscommunication about my request for a vegetarian option. The kitchen quickly and easily rectified this and were able to provide a vegetarian option but a member of staff made more of a point that I was not listed as vegetarian as opposed to the action they were taking to rectify the situation. It left me feeling uncomfortable and embarrassed as other guests were looking over and I felt like it was being insinuated that I 'suddenly' decided I wanted the vegetarian option (I have been a vegetarian 28 years). The kitchen made no hassle at all so I felt that a simple comment to say I had not been listed but not a problem at all as vegetarian dish was being prepared would have sufficed. Again in the morning I asked if I could have a poached egg but this isn't something they could provide. I found this very unusual as it is simple and cheap to provide. The staff were able to provide other requests such as baked beans an a different version of scrambled eggs to that of the buffet. Perhaps it was because I was part of the wedding party and hopefully a one off rather than the norm for a stay at this hotel.

"Spa Review"

5
11/07/2017

I haven't used the hotel side of Quy Mill (I live in the area) but have used the spa and pool facilities many, many times. It's a great place to spend a relaxing evening or get pampered; not overly fancy but neat and well run. The pool facilities include a hot tub and ample changing spaces. It's very quiet in the evening so have had the pool to ourselves on most visits. Always staff in the background in case you need anything. I have had a massage and manicure at the spa. We had to change our booking date last minute (less than 24hrs before) and they were very accommodating; no extra charge. The therapists were outstanding, very professional and well trained and my manicure was the best I've ever had. I would come back here again and again for spa treatments. Also I have used this as gifts for friends and family and they have all had a similar high class service. The only downside is that if the 'gym guys' are running the front counter, it gets a bit disorganised (sorry!). On our first spa visit, they didn't give us any directions as to where to go and on another occasion one of the guys missed an appointment I had called in and booked. The manager was quick to fix this though.

"Friendly and welcoming staff"

5
09/07/2017

My husband and I stayed for 1 night ahead of the Duxford Airshow. We were on the dinner, bed and breakfast tariff which was quite reasonable. Although the food in the restaurant was a bit fancy, ( I think the bar area had a better menu) it was very tasty and the staff were all attentive and very friendly. Special thanks to the young lady on reception who went on a bit of a mission to locate a toothbrush as my husband forgot his! The only downside was that as it was an exceptionally hot night we had to sleep with the windows open and the traffic noise was noticeable. Breakfast was excellent, piping hot and cooked to order.

"Great as usual"

5
08/07/2017

The massages are consistently good here, therapists music be trained very well.. they are friendly and professional. This is a place to go to get a good pampering.. lovely place to go as a couple. It's a great treat

"Lovely weekend stay"

4
05/07/2017

We stayed here for my other half's birthday weekend. I had chosen a Four Poster room in the main building which was lovely and comfortable. The staff where really helpful allowing me to surprise him with some wine in the room I'd ordered from Laithwaites and they also gave him a card and some chocolates which was a nice touch. Lavender pillow spray was nice touch too. On arrival we realised an event was taking place over the whole weekend in a marquee adjacent to the car park however this didn't affect us at all. We ate in the bar on the Friday evening and while the service wasn't totally spot on it was fine for us as we were just relaxing after a long drive. It was a very warm weekend and there was no air con in the room but with the windows opened fully, the fan supplied and with just a sheet on us, it was cool enough to sleep. When we returned to the hotel on Saturday afternoon we decided to use the spa facilities, unfortunately neither the jacuzzi or pool were very warm but they had warned us that they'd had a problem earlier in the day. That evening the lady on reception suggested where we could go for a few drinks and light dinner so we got a taxi into Cambridge. £15 each way so not too bad. When we returned around 11pm, there was a wedding party in full swing which we hadn't known about and was below us in the gardens and lounge, however the bar staff told us that the music would stop at midnight which it did so wasn't a problem... we just stayed up and watched Glastonbury on the TV! The room could do with a little tlc here and there, and housekeeping was a a bit random with our towels (popped them in the bath for new ones but they ended up damp and re-folded then got new ones with turn down service?!) I'm glad we booked through hotels.com so it wasn't full price but I would stay here again.

"Birthday Weekend Spoilt"

1
03/07/2017

This was meant to be a weekend away with family for my husband's 50th birthday. We stayed Friday 21st for 3 nights. When I phoned up, I asked if there was any weddings and was told yes but that was not a problem as we could still use all facilities. This was not the case, we arrived Friday afternoon. Rooms are lovely and clean. Friday night when we went for something to eat, the lounge and garden room was of limits as there was a wedding. So we had to eat in the bar area, the music was so loud that we could not speak to each over. So we had to use one of our rooms for everyone to sit in, which was tight. I did complain to the reception like a few other people who was staying there, but again due to the music being so loud I had to shout to be heard. I spoke to the Manager the next day who did apologize , he said he would look in why the music was so loud. We managed to get in to the garden room on the Saturday, but again could not use the lounge as there was another wedding going on, on the Saturday night. The music was loud but we could at least talk this time. The Manager did explain that if there is a wedding that they make all guest staying for the wedding have the rooms in the main hotel (due to the noise). Sunday there was another function and again one of the rooms was closed of to us. On the day that we left we sat in the lounge for a quite drink, when a group of women came in, it was a party of 15+ with babies, the hotel did not move them to a room of their own but they had there party right there in the lounge, quite noisy, so we left. I can not comment for the weekdays but if you are looking for a hotel for the weekend I would not recommend this one as they don't have a separate function room, the lounge is where they have the receptions and music which is right in the middle of the building and if there is a wedding , hotel guests do not get full excess to the rooms or gardens. Basically we are second best. They don't advertise that you can not have full excess when a wedding is on and that you are restricted, as we were to the restaurant and bar or your room. Stayed April 2017, travelled with family

"Excellent"

5
30/06/2017

Attended wedding here & stayed overnight Great venue, good food, friendly, attentive staff, nice clean, comfortable room with perfect shower. Air conditioning, good choice of tea, coffee & biscuits in room.

"Not convenient to Cambridge"

3
30/06/2017

This is primarily a conference hotel where conferences are the major focus. We were overseas travellers looking for a stay with fitness facilities but the hotel is too far out of Cambridge. Rooms were small and not properly serviced for our stay.

"Weekend away"

5
25/06/2017

We have been to the Quy Mill before but not for a long time and it has always been a winter stay. The hotel was still excellent our room was clean and spacious, great choice of tea and coffee and superb biscuits. The bath had a whirlpool which was fab. We ate in the Celtic bar, the staff were attentive, especially the order gentleman who was probably the bar manager, The food was delicious !!. Had a great nights sleep only downside was no air con and although the quy mill have done their best and have provided a fan in the room and celling fan it was a bit noisy to sleep with. Excellent breakfast great choice and the staff were fabulous. Checkout busy but reception staff efficient and friendly, especially dealing with another guest you clearly was trying to get our of paying her bill . We are looking forward to coming back to stay again

"Lovely "

4
20/06/2017

A very nice stay Everything from the room, the food and the staff were very nice The gym could have been a little better equipped and the air con in the room was a little loud. It's a lovely place, would definitely stay again

"SPA ???"

3
19/06/2017

My partner, booked this hotel as a surprise for me, as it is suppose to be a spa hotel, hitch I love to have various treatments, upon are arrival in Friday afternoon I went to book treatments, and to be told all is fully booked, the inky time they could offer me was Sunday , as we have to vacate the room at 11am so I wasn't happy at all, my partner was disappointed. When we went to check out on the Sunday, we did mention it, and we wasn't the only ones complaining, then we were told we should have pre booked, my partner wouldn't know what to book for, not very helpful at all. When the cost for 2 night stay is £150 per night we expect a little more for being book d in this hotel, We did send an email on Monday, but they haven't had the decency to reply, so will not be going to that hotel again, when you can get the same at a cheaper price A very disappointed customer.

"That good a stay now have a corporate account"

5
16/06/2017

I have stayed here a number of times with work and am impressed each time i visit the rooms are extremely good with great pool and gym to use . The restaurant is good with a great selection , and the bar area is nice . When i stayed last there was a function on in the main room and guests were shown through to a smaller bar / restaurant area which again was nice . Well worth a stay

"Anniversary break"

5
05/06/2017

Visited here for our wedding anniversary and from the moment we checked in we were treated really well. We enjoyed lunch in the bar followed by an afternoon using the spa and having a massage. For the evening we dined in the restaurant and the food/drink was extremely good. The room was also a big plus, very spacious and loads of character. We will definitely be returning for another stay!

"My sister's wedding "

5
03/06/2017

We had a fantastic wedding weekend! My husband, daughter and I stayed at The Quy for 3 nights for my sister's wedding. The hotel facilities and food were first class, but even better were the staff who were so professional and friendly. They were very sweet with my 2 year old daughter and also fantastic with my sister and the wedding party. I thoroughly recommend The Quy for couples, families and wedding parties! Thank you Quy!

"First class service"

5
01/06/2017

Really appreciated the highly professional and personal service. From the first phone call to make the booking... thanks Carmen for allocating a room to meet our needs... to the efficient response to our broken TV... and the tasty dishes in the restaurant we enjoyed the first evening... all done with efficiency and attention to detail. Enjoyed the setting at this time of year and so easy for park n ride. Could make more of footpaths and location for those evening strolls in the sunshine beyond the boundary of the hotel. We have stayed at many of the Cambridge hotels and we keep returning here!

"Not for spa lovers"

3
30/05/2017

We were initially impressed with this hotel. The staff we friendly and our room was clean, well decorated and comfortable. The main hotel, rooms and spa were in seperate buildings but on a warm weekend this didnt matter. The grounds were lovely to sit out in with a gin and tonic. I would describe the spa as more like a leisure centre, certainly not luxurious. The staff were lazy and remained at the main desk even though there were empty cups scattered everywhere to be cleared. There was a wedding on that weekend, although noise was not a problem bar staff were busy on the wedding venue side of the bar which led to a wait to be served. They had also ran out of my favourite gin! Dinner was very nice, great food, great service and although as previously mentioned there was a wedding party you wouldnt have known. I would stay or dine here again but certainly wouldnt go for use of the 'spa'

"Disappointed"

2
29/05/2017

Unusual hotel made up of the main house and converted outbuilding we had a room in the outbuilding room was of a reasonable size major problem no outlook other than a large bank of bushes less than two feet from the windows which made the room dark, and impossible to have the windows open due to the midges and other undesirable insects for a room priced at £130 plus breakfast I expect a view and to be able to open the window, No air conditioning which meant the room was hot, it did have a large ceiling fan (noise) and a fan in the cupboard which wasn't a great help, Bathroom heated towel rail impossible to turn off, bath with fixed glass screen and no hand rail or non-slip mat? Phone signal poor impossible to work, queried at reception, answer was, it comes and goes and her phone in the back office worked ok. Had a meal in the bar, bar staff unhelpful asked for a non-acholic beer said they did not have any? Seems odd for a spar not to stock non-acholic beers food was average would not recommend it. Would I stay here again NO.

"Honest review from a family point of view"

4
28/05/2017

Stayed here over the Whitsun Bank holiday 2017 . Firstly, I would go back . The pool is a huge plus for the kids . The food is a huge plus for the adults. (Please read on) The beer is well kept. A nice pale ale and Peroni on tap and wine from £20 a bottle . The staff are nice and helpful . Breakfast is great with plenty of choice , continental and hot . The breakfast coffee needs looking into as it could be a lot better than it is , And the smoked salmon supplier needs kicking into touch as it is rather poor . whoever poaches the eggs, is fantastic at it ! The bar/day menu has plenty of choice and is executed well . Salads through to steak and all the other pub food classics .. Scampi,burgers,Sauasge and mash etc . The Deli platter is not to be missed ! That masterpiece should be on every hotel menu throughout the land !! Bravo to the person behind this . Kids food could be better but that is always the case . I will say though that they will and did accommodate my kids with what they wanted even though it wasn't on the menu . Very good on that point . When it comes to the restaurant i can't comment unfortunately . My wife and I are real foodies and go away on holiday to eat out and enjoy our food . The menu for the restaurant read extremely well and we were excited about this . However , when we asked if the kids could have the Bar/day menu in the restaurant we were told "no" So we asked if my wife and I could have the restaurant menu in the bar and we were also told "no" . So that was that ! we ate in the bar ,off the day/bar menu for the duration . Shame really as I'm sure the restaurant food would of been great but i will never know till my kids start liking things like pig cheeks and cofit of pigeon and the like . ridiculous really, because the hotel has the food that i want and I have the cash that it wants . But no deal ! The rooms are very comfortable and clean for what i saw in the one we stayed in,201 . We were in one of the outside blocks . at first i thought "oh no outside" but i was more than happy with the layout and comfort and would stay again . While we stayed here there was a wedding on the Friday and the Saturday and on the Sunday. This did not affect our time at the hotel in any way at all ! in fact my kids loved this as there were more kids to play with and the adults at the weddings were very nice. My only complaint was that the residents bar was left unattended, so getting a beer was more of a hassle but they soon sorted that out after i let it known . The grounds are superb with plenty of space to relax and have some fun with the kids without disturbing other residents . We had a football and a frisbee and could happily do as we liked . Within reason . Yes, you can hear the road from the gardens but not from the bedrooms . You are near to a city and thats what happens . Its not annoying though in any way . So all in all a good option .

"Nice hotel, not very nice spa"

3
27/05/2017

Had to write a review for this place as we stayed here because of the Spa and have to say pretty disappointed. The stay cost us £240 for double room with use of the Spa, really wouldn't say its worth that. The Spa is a little run down, with staff that congregate by the front desk whilst rubbish piles up inside the Spa. There are used plastic cups all over the spa, I counted about thirty. Outside tables are left fully of empties as well. If your going to stay check to see if theres a wedding on as the bar wait can get pretty frustrating too. Also if you sit outside with your drink the hotel is near a pretty busy/noisy road. So would I stay again, only you get a good deal and NOT coming just for the Spa, otherwise you'll be disappointed.

"Very enjoyable spa break - comfortable hotel and friendly staff - thank you."

4
23/05/2017

We were a group of 4 girls on a 2 night spa package. Rooms were nicely situated near to the spa which is on site and the beds were very comfortable. Lovely food served in the restaurant. All staff at the hotel / spa were friendly and helpful. Would recommend for an excellent value and relaxing spa break.

"Had to park in a field...on a wet day!"

3
20/05/2017

Nice location, nice hotel. Very busy with conferences. Food was well presented. Conference room ok. Shame the parking made it difficult to unload / load as the drop off area was closed for the Rolls Royce owners club. I've been to better hotels more suited to conferences.

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your comments and glad you enjoyed the hotel, food and conference. Please do accept our apologies for any inconvenience whilst parking. We have 150 free parking places with an overflow parking facility for many more. Parking was restricted in the courtyard, but cars and taxi's were able to use as normal for guest drop off and pick up. Thank-you for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary.

"Afternoon tea"

1
20/05/2017

There appeared to be a inhouse staff feud between the reception staff and the kitchen staff. We had booked in good time and had checked details the day before. Our table was laid up, but the kitchen staff denied all knowledge of our booking. The person concerned was anything but helpful, and needs a bit more training in customer relations. Eventually it was sorted out. The tea was only served when we having sat at our table for quite some time we requested our sandwiches, some with crusts still attached. The scones were lovely, warmed, the cakes/petit fours, were rather dull, as Quy serve the same choice all year round. The chocolate ones had been frozen? And we're hard and tasteless. We kept having to ask for more tea and cream, all rather an indifferent staff, who were not at all sorry for the mess up. The fee had already been worked out with a tip added in etc so this was handed over in total as we did not want to start scrabbling about at the end of the tea. Nothing was taken off the bill either. All in all we will go elsewhere on another occasion

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your comments and for taking the time to highlight your concerns. We have addressed the issues with the relevant department heads to ensure any such lapses do not happen again. I can assure you that nothing is frozen. Please feel free to email me directly, [email protected] to discuss this further.

"Booking oversight"

3
17/05/2017

We thought it prudent to ring and book a table in the Celtic Bar as there were going to be six of seven of us meeting up for a catch-up. So we did. Trouble is, when we arrived on the day there was no record of our booking. Very poor show which also put the staff in the Celtic Bar in a difficult position. As it was early evening we got seated and enjoyed our meal. Will it put us off using the hotel again? Possibly. Which is a shame as we have used Quy Mill often in the past - both for a stay and for lunch or supper - as it is central to our home in Suffolk and friends in the Midlands.

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your comments. Please do accept our apologies for any shortcomings experienced and can assure you this is not the normal standard at Quy Mill. Your comments have been addressed with the relevant department heads to ensure no such lapses in the future. Thank-you once a gain for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary

"Wedding Stay"

3
15/05/2017

Ok. Nice room but £190 For a superior room which had a chipped bath??? My daughter paid the same and had far better room! Right near outside door which slammed all night with people in and out. Not what you'd expect for the money. Not bad but way way overpriced.

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your comments. Please do accept our apologies for any shortcomings experienced and can assure you your comments have been addressed with the relevant department heads to ensure issues raised are rectified. Thank-you once a gain for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary

"Lovely catch up"

5
12/05/2017

Enjoyed a catch up with with ex work colleagues, Afternoon Tea is perfect - fresh well presented sandwiches, scones and cakes with friendly and attentive staff who were happy to replace empty teapots. We were not rushed as we sat chatting and enjoying a catch up. Reasonably priced. Will definitely return.

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your excellent review. We are always delighted to read such comments and look forward to welcoming you back for another enjoyable visit.

"Birthday Party Stay"

5
12/05/2017

Having been let down by another hotel I found my self in the position of trying to find a venue that could accommodate and cater for 20+ guests for my wife's big number birthday. A friend suggested Quy Mill after having attended some work conferences there. After a brief email and phone conversation Quy Mill managed to find rooms for all of my guests and provide a private dining room for us also. This included use of the spa facilities and pool. Quy Mill were helpful and accommodating to our needs right from the start. The rooms are well appointed, modern and comfortable, my wife and I stayed in the older part of the building, treating ourselves to the Four Poster room with lovely views across the gardens and orangery. Quy Mill had a left some lovely touches to the birthday girls room along with a card. There's a well equipped bar with real ales, local gins and Prosecco available so our party was very happy sat in the sunshine beside the river! Staff were attentive throughout our meal, without being intrusive. The meal was well prepared and tasted delicious. I believe there were some tired (hungover) people the following morning but the breakfast soon picked them up! Having the use of the Spa and Pool the following day was fantastic and the children really enjoyed having the extra time in the pool. We'll certainly be recommending Quy Mill to friends and family and we hope to stay again.

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your excellent review. We are always delighted to read such comments and were glad we could help accommodate you party. We look forward to welcoming you all back for another enjoyable visit.

"Sue and Lauren "

5
08/05/2017

Arrived on Good Friday to friendly reception who gave us instructions for our room and facilities. Our room was spacious and clean, grounds beautiful. Breakfast has everything you need to start your day, all staff professional, cannot comment on lunch or dinner as we were exploring Cambridge. Had turn down service in the evenings which had brilliant little touches. Used the spa every day and had a facial which was relaxing. Only thing that spoiled the spa was on our last day children were in the pool and in and out of the jacuzzi so left. I spoke to spa reception who said children were allowed in spa if accompanied by a adult, been to many spa's and never had this problem. Left on Easter Monday after having 4 glorious days at this hotel. Big thank you to all staff who made our stay memorable.

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your excellent review. We are always delighted to read such comments and a pleasure to note such positive feedback for the team. We llook forward to welcoming you back for another enjoyable visit.

"Disappointment with Best Western"

3
08/05/2017

Best Western is always our first choice when booking a hotel .....we have stayed in several wonderful Best Western Hotels in the UK ....but in my opinion this hotel falls short of expectations.....although we had not requested it, when we arrived we were given an 'easy access room' with every facility for disabilities.....when I enquired at reception we were told it was the only twin bedded room in the hotel ??????......after some deliberation we were upgraded to a superior room....the room was adequate but the décor was grim and dreary..........the carpet was stained and drab ....when booking in we were told the swimming pool was not in use.....on a more positive note the breakfast was excellent....I was told the following morning at reception....the information given the evening before was incorrect ....there are many twin bedded rooms in the hotel ?????????...overall a disappointment although Best Western will always be our first point of call when booking again in the UK

"Lovely Hotel "

4
07/05/2017

We had a super stay at this lovely hotel just outside Cambridge. Excellent facilities, spacious rooms, good quality restaurant and helpful staff. Good value for money too. We look forward to returning.

"Fantastic lunch"

5
04/05/2017

This is a brilliant place for lunch, I was fortunate enough to go when we had the first of the warm weather earlier this year so it was really nice sitting in the sunshine to have lunch. The food was divine, it was the best salmon I have ever eaten and the service was second to none. The price was as equally good too. It may be a little of the beaten track but really well worth a visit

"Good housekeeping an issue!! "

2
29/04/2017

Four poster room dbb. If your looking for space do not book one of these rooms! Room 3 with 4 four poster bed too small to accommodate the bed apparantly all the rooms are approx the same size so go for the superior rooms instead. These 4 poster rooms are also in the old building and have no double glazing so traffic noise from the A14 may be an problem if you're a light sleeper. Main issue was the cleanliness of the room! Dust on furniture, the bathroom had urine stains on the skirting boards, dust on back of the door, coffee stains or such like on the walls and all way round the room on the edge of the carpet was dust which a hose on the vacuum cleaner would easily have removed. Furniture old as you would expect but not in good condition. Asked to be moved, but no other rooms available except room 5 ( 4 poster room) which was painted a deep salmon colour and extremely claustrophobic. Solution... House keeping in agreeance with the dirty room and subsequently cleaned it whilst I had a drink in the bar on the house, not great recompense for the inconvenience I have to say! The rest of the hotel is in need of updating with carpets and upholstery frayed and paint work ( painters working the next day in the corridor outside our room ). The hotels saviour is the restaurant.. Not overly busy but manned by only one waiter who worked efficiently and professionally. The food was exceptional at dinner and likewise at breakfast, good quality produce expertly cooked and served on hot plates ( which should be the norm). Cannot comment on the spa facilities as we didn't use. On check out we were charged for food we didn't have £36! explanation being that the menu had just been changed and the system not updated. Would I visit here again, alas no, as good as the food is its not enough to make up for everything else.

"Lovely afternoon tea"

4
29/04/2017

We went as a group of friends for a reunion afternoon tea. It was easy to find the hotel and the parking was ample and quite close to the main entrance and on level ground. We were greeted warmly and taken to a smart dining room overlooking the garden with pheasants strutting outside. The traditional afternoon tea was plentiful with four small sandwiches per person, a large fruit/cheese scone and more cakes than we could eat. The tea also was plentiful. At about £19 per person it was not cheap but the quality seemed good. We found the service rather less helpful than we had anticipated as we had to keep asking for things rather the being offered them.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest We are so pleased that you were pleased with the hotel's location and parking, and enjoyed your Afternoon Tea. However we were very sorry to hear that you weren't happy with the service, our food and beverage staff are usually very good at ensuring they check-back with guests, so we can only apologise and will ensure this is discussed with the relevant teams. We hope to welcome you back again soon, perhaps next time for dinner in our 2 AA Rosette restaurant or for a relaxing spa day.

"EXCELLENT STAY"

5
26/04/2017

We have just returned from a three night stay and could not have been more satisfied. The staff were the most helpful we have found in any hotel. My husband has mobility problems and they went out of their way to make our stay comfortable. Our room was very large and the easy chairs provided suited my husband admirably. The situation of the hotel was ideal for our purposes - a family gathering just five minutes away in Fen Ditton. We are looking forward to our next stay.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review, we are so glad to hear that you and your husband were both comfortable and enjoyed your stay, the free parking is certainly a huge benefit for nipping into Cambridge and we hope you enjoyed your family gathering! We look forward to welcoming you back again soon.

"Lovely hotel"

4
19/04/2017

Stayed one night. The hotel is lovely, clean in a quiet location. Room was clean and spacious and the staff friendly. The breakfast was tasty, with lots of choice. The 'turn dow service' was a nice touch. Highly recommend.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your positive review, we're very pleased that you found your room clean and spacious, and enjoyed the turn-down service, we'll be sure to pass your feedback on to the rest of the team and look forward to welcoming you back in the near future.

"Highly Recommended - Lot's to offer - Other Hotels take Note !"

4
19/04/2017

We have had a fair amount of experience on what to expect from Hotels and I thought the price was quite high for the location when I booked, but then again there really are not that many 4 Star UK hotels that have Gym, Pool & Spas, so as I had settled for Cambridge for this two days of activities, Quy Mill Hotel also had good reviews, so I booked (pay at hotel with Agoda!). Closer examination of the pictures and on arrival, second impressions were (first was great, a long winding private road leading to the Hotel!) oh no, wooden buildings, going to be small and drafty! We parked in a huge FREE landscaped car park (shouldn't they always be free outside the city? you will be amazed at how many put you off with this extra charge!) and took a brief stroll to reception. That was very nice, bright and modern with lots of awards pasted on the walls, immediate attention, warm friendly staff, nice and brief and off we went to the first of the outbuildings with our key and were delighted to find a thick walled, modern, bright warm room. Ensuite was great, TV, Great bed, room small but very cosy. Little touches were what you got for your little extra money. Changed, straight into the next outbuilding 10 steps away, offered clean towels, large changing room and off we went to the upstairs Gym that was surprisingly very large and well equipped. An hour later, another change and greeted by a large, modern, warm and bright swimming pool, Jacuzzi, Steam Room, sun loungers, sun room, shower and Sauna, the facilities were really excellent, clean, first class. After hours of pampering ourselves, out for Dinner and back to the bar for Sky Sports and a cocktail. All the staff were excellent (usually always find one, but honestly, all were great), the breakfast and all food choices you can tell have been given great care, great quality and cooked to perfection, staff are really well trained, and another unusual thing was the trust and personal space you were given, never bothered or quizzed about anything! AN extra mention to the young barman who went out of his way for us on Monday night and breakfast staff were superb also. I would imaging a non-standard room would tick all the boxes for me especially if there were open doors and some outside space, but although I don't give 5 out of 5 (I'm reserving that for a special day!), this is the best hotel I have been in OVER-ALL in terms of staff, parking, room, food, treatment and the excellent facilities, there really is hardly anything to find fault with, a big hat's off and hands together for ALL involved with the running of this great location Hotel, other hotels, please take note, so much to learn from this place - A big genuine warm thank you from us both for treating us so well, can't wait to come back another day x

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review, we were so pleased to read that you enjoyed your stay, and in particular that you were happy with the service from the staff. We'll certainly pass your wonderful comments on to the rest of the team, and are delighted that you had a chance to make use of the spa facilities, we look forward to welcoming you back for another stay, and next time you must sample one of the menus in our 2 AA Rosette Restaurant!

"Nicest staff ever"

5
19/04/2017

There is a lovely country manor style to this place, completely surrounded by fields approx 20mins from Cambridge. Our stay was only for one night, but would loved to have stayed longer. But we did manage to test out most of the facilities - the pool is excellent, unusually large for a hotel. also hot-tub & sauna available. Again surprisingly there is a large gym upstairs with plenty of machines. The staff there were so friendly and helpful too. Rooms are large, very well equipped with tea/coffee facilities and also good range of toiletries. Good bar food menu - the open sandwiches are very tasty and great value. Very impressed with the cook-to-order breakfast the next day, pricey at £12 but sets you up for the day!

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your wonderful review, it's great to hear that you enjoyed your stay, and were able to sample the facilities as well as the food! The team will be so pleased to hear that you found the staff friendly and helpful, and we very much look forward to welcoming you back again soon.

"Lovely stay "

4
18/04/2017

Lovely stay at the Quy Mill. The staff who greeted us were pleasant and explained everything clearly. Pros: • great location / easy to get to • spotlessly clean • facilities are good • rooms are good sized and bathrooms look lovely. • staff are friendly and helpful. Improvements: • took several attempts to get through on the phone initially. • room we were in (304) had a whirring noise all night. Overall a lovely stay. Almost faultless. Thank you :)

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review - we're delighted that you enjoyed your stay and found the staff friendly and helpful. We'll investigate the noise in your room and do hope this didn't impact your stay too much, please do mention this if you book direct and we'll ensure you are given a different location. We look forward to welcoming you back soon.

"Fantastic Easter Break"

5
17/04/2017

My husband and I have just returned from a one night Easter break stay at Quy Mill Spa hotel (our first visit) where we were a bit disappointed that we could not get any treatments in the spa but as this was a last minute booking we only had ourselves to blame. Bit surprised that our room was not ready when we arrived around half an hour after it should have been ....BUT a lovely girl on the Reception desk (called LENA) couldn't apologise enough and we were treated to a glass of fizz each while we waited in the bar area for around half an hour. She even arranged for our cases to be taken to the room. What can I say about the huge room .....well it was Number 104.....a Superior Room (we even had a jacuzzi bath in the bathroom). Had a lovely little courtyard garden with patio furniture where you could sit outside BUT our Easter weather put paid to that !!!! Only one little niggle .....we would have appreciated a small fridge in the room .....maybe an idea for management. We will definitely go back only the next time we will book our treatments in the Spa first and then arrange the accommodation accordingly.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review, we're very sorry to hear that you weren't able to get any treatments, unfortunately the spa does fill up very quickly so we would advise pre-booking as you say. We'd like to apologise for the delay in gaining access to your room also, but we're pleased that you were happy with your complimentary drinks, and with room 104 in general. We'll make a note of your thoughts about a fridge, and look forward to welcoming you back again soon!

"Spa weekend"

5
11/04/2017

Stayed for a Spa weekend with my sister in law. Stayed for two nights, visited the Spa on the Saturday. We both has a couple of treatments which were very good. The staff were very friendly and helpful in all areas of the hotel and spa, would recommend to others. Attention to detail including night time turn down service wiith boxed chocolates left on your pillow. An excellent stay round.

"Disappointed "

2
10/04/2017

Family celebration for 12 in a private dining room. The food can only be described as average-at best. Main course was chicken, three types of boiled veg, soggy roasties and a thin gravy, none of it had any seasoning or flavor. Really disappointing. Staff were delightful and impeccably dressed...but being served such plain, uninspired food by flawless chaps wearing white gloves was somewhat incongruous.

"Fantastic wedding weekend "

5
10/04/2017

We stayed at Quy for a wedding. Everything about our stay and the event was perfect. The venue was excellent with lovely spaces to spend time - outdoors in the sun by the water, on the patio, etc. The staff were incredibly attentive and professional; they dealt with everything quickly, efficiently and with a smile. The food was excellent and very high quality. Would really recommend staying here - we came way feeling relaxed and content from a fantastic weekend!

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review, we're so pleased that you enjoyed the wedding and that you were pleased with the staff - and we'll pass your lovely comments on to the kitchen and the rest of the team. We look forward to welcoming you back in the near future for another visit.

"Spa, hotel, Restaurant"

5
08/04/2017

We had a 2 day stay, the massage was amazing, everyone was very helpful and the food was extremely delicious. Would highly recommend. I feel this way good value for what we paid, very happy indeed. We will be back.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review, we're very pleased that you enjoyed your massage and the food, and hope you left feeling relaxed! We look forward to welcoming you back in the future.

"A lovely relaxing hotel"

5
05/04/2017

We stayed here at Quy Mill Hotel whilst on a short break to Cambridge. The location is great , a few minutes drive from a park and ride car park with regular buses into the city. The hotel is lovely with spa, pool and lovely gardens. Our room (a standard double) was great , good décor and extremely clean with all required facilities. Our included breakfast was ok but I wouldn't have wanted to pay £18 for it! We did not use the restaurant for dinner as it was very expensive. All in all a good choice and one we would use again.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Many thanks for your positive review, we're delighted that you enjoyed your stay and were pleased with our location and with your room. The gardens are even nicer in the Summer so we do hope to welcome you back again soon!

"Nice out of town quiet hotel "

5
19/11/2016

This hotel is an easy drive into Cambridge. Set in its own grounds , with good walks nearby. Nice restaurant , clean and compact rooms. Our room was detached from the main house so we weren't disturbed by the wedding party that night. Friendly staff and would go back again.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your positive review, great to hear you found the rooms clean and the staff friendly, we will make sure to pass your comments on the to the team and look forward to welcoming you back in the future.

"Anniversary stay"

5
13/11/2016

Me and my partner stayed in a superior double room and it was fantastic! The oldy worldy room was perfect with the 4 poster bed and decor. Dinner was great and breakfast was very good aswell. Over all a fantastic stay and one of the best hotel experiences we have had in the uk. Very close to Cambridge city centre with great bars to go out for a drink. Well recommended

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review, we're pleased to hear you enjoyed the Four Poster bedroom and your meals, and are delighted that you would rate us so highly across the UK. We look forward to welcoming you back on your next visit to Cambridge.

"Harvester with rooms"

2
07/11/2016

The best thing I can say about this hotel is that they let me leave. It has all the character, charm and luxury of a harvester restaurant and how they think that £200 is reasonable to stay in a shed is beyond me. The staff were very nice and well trained and I was allowed to leave without paying. For that I'm grateful, the lady at the front desk particularly was kind and helpful but the owners need to seriously look at what they are doing here, this is not a £200 per night hotel, it's more like a travel lodge or premier inn £70 would be about right for the room we had.

TonyMurdock, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your review. Please accept my apologies if you didn't enjoy your stay. I am not sure I would admit to deliberately leaving without paying. I have been in the other brands you mention, but sorry I don't see any similarity at all, mind you I have only seen one or two. Thank-you once again for your comments and wish you well staying around Cambridge in your budget.

"Nice but overpriced! "

4
06/11/2016

Stayed here for one night to attend a wedding. Our room was lovely overlooking the mill. A bit on the small side but immaculately clean. Pillows were a bit hard for my liking but that's just personal preference. We didn't use any of the spa facilities but it did look nice. Don't really have any complaints about the hotel but it was slightly overpriced. We got a preferential rate being part of a wedding party but standard room rate is far too much for the quality of hotel.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your comments, we've made a note of your thoughts regarding the pillows and the pricing, but are glad to hear that you found the room pleasant overall. We look forward to welcoming you back in the near future, and hope next time you'll have a chance to make use of the spa facilities.

"Would not recommend"

1
06/11/2016

We stayed at the hotel last night whilst visiting our son. We stayed in the main part of the hotel - room extremely dated. Furniture scratched, old and tatty. Paint pealing in bathroom which was like going back in time 50 years. Room cold as heaters not working - had to wear dressing gown in bed to keep warm. Room noisy all night. Room definitely not worth superior grading. Have stayed in more comfortable travel lodges. Check in efficient and receptionist polite and helpful. Plenty of car parking and easy access to Cambridge. Opted to eat in restaurants so cannot comment about dining.

"A lovely hotel on the edge of Cambridge"

5
01/11/2016

I've stayed here a few times and it never fails to impress. Over the last few years it's been done up and the facilities are now first rate. The rooms are bright, fresh and comfortable and the gym is first rate. If you're driving, it's about 3-4 miles into Cambridge and the hotel isn't very practicable on public transport. That said, even though the A14 runs past the grounds, the hotel feels remarkably rural and secluded. The restaurant is first rate.

"Over priced and over rated"

3
31/10/2016

We booked this hotel on line to celebrate our wedding anniversary, we went for one of the four poster bedrooms. The staff at reception were exceptional, booked in with the minimum of fuss even though we had arrived at 1215hrs. The room was the first disappointment not what I would call four star, both electric heaters failed to heat up. To be faire though the receptionist had a replacement in the room within five minutes. That evening we had a meal in the restaurant, food and wine excellent but expensive, the ambience of the room was marred by the stack of used plates and cutlery on the side table. Why they are not taken through to the kitchen I do not know. Another evening we had a snack in the bar and again the bar was covered in used plates etc, not what I would call four star. Recommend getting a taxi into Cambridge as parking is difficult and expensive - taxi one way about £12

"Lovely Place"

5
30/10/2016

We stayed at the Quy Mill to attend a "significant birthday" celebration of an old friend who lives nearby. Arriving the day before the party we received a very warm welcome from the reception staff and were checked into our comfortable room. We had drinks and dinner in the bar that evening which was a delightful experience. Service was top notch but inobtrusive and the food lovely Next evening the party was a splendid affair. The hot buffet was very tasty Throughout our stay the staff were all most helpful and pleasant We recommend this hotel and will stay again if we are in the area

"Started off great until bed time"

3
28/10/2016

As always I like to start with the positives. Arrived and had coffee in the bar which was relaxing. Had a nice walk into the village and had lunch and walked back. We then went to the spa which was cleaned and had some friendly staff. All great so far. Dinner was in the restaurant and other than some noisy diners and a bit over priced it was amazing. Big shout out to Andrew. What a guy. We hit the sack about 10.30pm room 302. Unfortunately they lost two stars from us. It was the out houses and people were in and out throughout most of the night. We were right next to the main door and hearing it open and close made the stay not at all pleasant. I understand it was a cheaper room but it should still be set for purpose and this was not. Don't get me wrong it was clean and comfortable. However it was dark and noisy. Such a waste. Back to positives. Staff were friendly and overall was amazing. Breakfast was full and we were placed in the bar area. Not a big problem except the TV was loud and we had to turn it down to have a peaceful breakfast. Check out was quick and everything we felt was fine. Just the room and location was the only negative. Sorry

"Anniversary"

5
25/10/2016

We had a 2 night stay to celebrate our anniversary and visit my daughter in Cambridge.This beautifully appointed hotel is set in peaceful surroundings. Lovely clean spacious room,excellent food.The staff were polite, helpful and made us feel very welcome. No appointments available for spa treatments but that was my fault for not pre-booking! Pool and sauna great.We will definitely return!

"Luxurious hotel"

4
24/10/2016

This was a flying visit after a very long couple of days so I booked a spa bath room. This was very much appreciated as it was lovely to relax in that evening. The restaurant menu looked a little fancy so we had some food off the bar menu which was very pleasant. The bar staff were very helpful and the receptionist on arrival and departure was very charming.

"Family Wedding Occasion"

5
20/10/2016

The staff at this hotel could not have done more to make my daughter's wedding a very special occasion. They were welcoming and extremely helpful from the very beginning to the end of the whole event. Although the hotel must hold many such occasions the staff, from the receptionist to the manager, were at pains to ensure that she felt unique. The finishing touches were very thoughtful: it was impressive and a real pleasure to watch the meals presented in style by waiters and waitresses, smartly dressed with white gloves, on ‘synchronized' plates that were all set down on the same table at the same time. The staff worked so well as a team that you really felt they wanted you to enjoy every minute and they made sure any requests were dealt with as promptly as possible. The venue leant itself very well to all a wedding's requirements – wedding service, meals, photographs and location. Our room was extremely comfortable, clean and functional and we found the bar meals excellent – I particularly liked their bread rolls in tins. There was a good choice for breakfast too, so in all we enjoyed our stay and can highly recommend the Quy Hotel.

"Very nice hotel, but not cheap"

4
14/10/2016

Overall the hotel and food was very good, clean and tidy with very helpful and friendly staff. The hotel is set in some very nice countryside, and has very pleasant grounds. But compared to other comparable hotels the bar and food prices were higher than expected.

"Work trip "

3
14/10/2016

Stayed at the Quy Mill & Spa Cambridge in October 2016. Found the rooms comfortable and clean. The wardrobe space is limited as in my room a rather small freestanding wardrobe was provided. Wifi is provided throughout the hotel but the signal strength depended on the room you occupy. Food in the restaurant is of a high standard I had the beef pie very nice. Generally a high standard of accommodation my only moan would be the varied wifi signal also when I switched on the tv to get a news update after being out the signal was lost for the evening.

"Not worth the money"

2
13/10/2016

My room was in an outhouse - 303 and this meant I could clearly hear the movement of other guests going backwards and forwards outside my room. Therefore, an alarm call proved suplurfuous. 2) the TV signal failed at 10:28 and did not come back on until the morning. I reported it to be told it was being looked into - no apology and i had to mention it on check out 3) The bed lights did not work. They were sorted out while I was at breakfast but the light over the mirror in the main room remained broken. 4) i paid £190 for this and when i raised the issue on check out i got a grudging apology but no offer even to take a penny off what is an extraordinary amount to pay for such a mediocre experience.

"Funeral Wake"

5
12/10/2016

Attended Wake for a dear friend. Beautiful hotel with excellent facilities and the staff were all so kind and helpful. They were extremely considerate and attentive. The room was well laid out and the buffet was wonderful. All food was very fresh and delicious.

"Wonderful"

5
12/10/2016

What a fantastic hotel. Ideally suited for shopping and sightseeing in Cambs. Wonderful food coupled with gorgeous rooms. The food was top class, as was the sumptuous breakfast. Just had a bar snack and wow what a gourmet burger.

"Very nice stay"

5
10/10/2016

Just returned from a night at the Quy Mill Hotel!. A very nice property and also the spa treatments were very good and a reasonable price. The room was clean comfortable and had all the usual facilities. Lovely view of the river! Dinner was a very high standard and the bar was a nice setting! Steak sticky toffee pud and a few cocktails lovely way to spend an evening with my wife! Breckfast included in the price and this was very nice. Full English cooked to perfection. Would return to this hotel in a heartbeat! Thankyou for a great stay!!!

"A pleasant surprise!"

4
10/10/2016

We stayed at the Quy Mill Hotel & Spa as a base for the Newmarket racecourse in October 2016. It was perfect for this combining a quiet retreat with access to the racecourse within 15 minutes by car/taxi. The cost of the taxi each way was £25. The cleanliness, quality and general finish of the hotel was high and certainly better than we would have expected for a Best Western Hotel. We have stayed in many and this is one at the top end of the list - hence the Premier Collection title. We were delighted with our room which was large with a double bed, separate seating area, flat screen TV, coffee and tea facilities and a large bathroom with shower over bath. The bath itself was a spa bath but it either wasn't working or we didn't have the sense to make it work. The shower was hot and the water pressure was good. We didn't eat in the restaurant other than for breakfast which was a combined self service and cooked food ordered from the waitresses. The service and friendliness of the staff was excellent and the food was fresh, hot and delicious. The general set-up of the hotel is a little quirky in that the room we stayed in was in an outhouse (converted barn?) and the walls were very thin when the elephant family returned in the evening / TV could be heard through the walls etc but that would be the only slight on the night spent there. If you plan to go to the races and are looking for a quality hotel within a reasonable travel distance then this hotel is highly recommended.

"Best breakfast ever !!"

5
08/10/2016

Beautiful location and admosphere.. Not convenient to reach the city centre of Cambridge, taxi would be mandatory at a fare of 20 pounds one way. If you like the somewhat traditional country stile: Perfect ! Room very comfortabel, 1 minus: No mini bar in the room, but all rest is good. Swimming pool, spa available. Now the top appraisals: the staff: very friendly & personal. I stayed here for 3 nights, the first evening before dinner I took a drink, next day bar tender knew what my specific drink was. The food is lovely and price versus quality is awsome. But people: BREAKFAST here is just STUNNING and delicious, the best ever breakfast experience I have ever had. Over all a really pleasant stay, I would recommend this hotel for business, weddings, romance & pass throug. My 1 liner: Price versus quality is a big +

"Good location"

5
08/10/2016

Excellent for access to Cambridge, good quality overall. I keep going back each year on business, much better than some in the centre of the city. Food is reasonable and the overall feel of the place is relaxed and comfortable. Great to return to after a hard days work or shopping.

"Quiet Countryside Hotel"

4
06/10/2016

We decided on a 4 day break to explore Cambridge and having referred to Trip Advisor as usual we chose the Quy Mill Hotel.Upon arrival we met Helen on reception who was friendly knowledgeable and most importantly smiled!! This proved to be a common theme in the Hotel.All the staff are a credit to the owners.The room was spotless and spacious with an exceptional bathroom. Cambridge is a beautiful City with lots to keep you busy for 4 days.Breakfeast is well above average for a Best Western Hotel.We will return and advise our friends to visit.

"A Very Good Place to Stay for All"

5
05/10/2016

This was the first time that I have stayed in a Best Western Hotel and picked Quy Mill as it was the nearest Hotel to the business venue I was attending, and I must say I was extremely pleased that I did. The Hotel staff are second to non in their appearance manner and helpfulness, and make you feel very welcomed The hotel has excellent facilities which are nicely laid out. My Hotel room was very nice, clean and comfortable. Don't just take my word for it but book and see for yourselves, I'm am sure that you will not be disappointed but pleasantly surprised as I was. I will certainly stay there again when I'm in the area

"Very disappointed!!!!! No email response...."

2
03/10/2016

Booked a spa package for three of us for £430!!! Arrived and the staff were unfriendly and unhelpful.....was told room not ready (fair enough) but was then left standing there......no offer to take bags, didn't really say anything to us until finally I asked if we could leave bags and use the facilities to which I got a sharp 'yes' response.... not a great start! Went to the spa facilities and was asked to go upstairs and fill out consultation forms and someone would come to us.....we waited 40 minutes and still no one!!! So in the end I had to go searching!! We went to pool area and only a few loungers which were all in use as well as the hottub by groups of hens who wernt willing to share we were in there for 2 hours and still didn't have a bed or a turn in the hot tub!! Not great when you've paid all that money for a spa package!! We returned twice during our stay and it was the same....either hen parties or families!! When we got into our room I was hugely disappointed with the extra bed.....it was tiny! Like a camp style bed very low, thin and much smaller then a standard double!!! And the room was too small to cater for it....so why offer 3 man room??? Lunch I had previously booked a table and when we arrived we were taken to our table that already had guests seated on it....then taken to sit in the bar....then taken to another table but was not suitable (too small) once finally seated we were served food but then had to wait for cutlery so food cold by the time was rated and surrounded by tables with dirty plates etc on. We were in the restaurant for 1 hour 30 minutes and they still hadn't been cleared when we left! Finally on the Sunday wanted to use facilities again but again all beds taken by families....couples etc and we were told we couldn't have a robe as wasn't part of our package?!? £430 I would think it was!!! Was not relaxing experience and have sent email and been egnored! I feel I wasted my money!

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Caroline, Thank-you for your review. Firstly, please accept my apologies for the 'delay' in response. I was out of the office yesterday, and was passed your email today to respond, which I will do so shortly. You have mentioned some key points regarding the Spa, which I will address with the management company, Imagine and ensure they rectify your concerns. In terms of your room, you booked via a discounted 3rd party site, requesting an extra bed, which we provided. Had this been booked directly with us we would have advised you of the same. I note having investigated your comments that despite check-in at 2pm being stated on all sites, you arrived at 12noon. At this time we had no rooms available which our reception advised you of. I apologise if this came across as unfriendly, but I can assure you this was not meant to be the case. I note also you were able to check-in at 1.30, 30 minutes before the advertised check-in time and that your bags were delivered and placed in your room prior to you checking in. Thank-you for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary.

"Staff"

2
28/09/2016

Both myself and my husband stayed at the Quy Mill Hotel a few months back we had stayed in the old barns outside in the 200s I believe... Our stay was pleasant however an unusual event took place in which myself and my husband were woken up around 4am by next door making quite abit of noise, at first we had thought someone must of checked in as there was noone in the room until this point... 15 mins went by and my husband was getting a little wound up so he went to check.. As he looked out the door a male and a female both left the room (one with his shirt untucked and the woman tucking in her blouse... and my husband had recognised them as employees of the hotel as the woman he saw had checked us in earlier... I do not expect that from such a fine establishment.. Especially from staff..

"Reinvigorating experience"

5
28/09/2016

My room was just amazing! I loved the bed, the jacuzzi in the room was great after spending only a couple of hours in the spa because of late arrival, so having that in my room was just perfect. The fields surrounding the hotel are perfect for a walk in the silence. Food at the bar was lovely and so the breakfast. I really enjoyed my stay and it's perfect if you want to visit Cambridge but resting and chilling at the same time.

"Made to feel very special"

5
26/09/2016

My girlfriend and I stayed here for a weekend to celebrate her birthday. What a fabulous place it is. I don't think I've ever stayed anywhere where every member of staff seems so happy to be working there and goes out of their way to make sure residents are happy too. Nothing is too much trouble. We stayed in a standard room for the first night (that was the only room available and the second night we upgraded to a superior room). The standard room was very modern and comfortable and well equipped. One thing I would say is our room was at the top of the hotel. Not a problem for us but could be difficult for the less mobile. The superior room was excellent. Very large and with a huge (queen size) bed - jacuzzi too. Well worth the additional cost. The gym is well equipped, although we didn't use it, and there's also a very good pool too - larger than I anticipated - perfect for a relaxing swim. We will certainly be visiting again and would like to thank all of the staff who made our stay very special - particularly Jessica who is an asset to this hotel.

"COULD HAVE BEEN GREAT"

3
25/09/2016

6 of us stayed for a weekend (on our way racing at Newmarket). Some good some bad experience. Rooms on the 4th floor are not for anyone over 6ft tall as there are beams to stove your skull in and they could not accommodate us with changes. Rooms were good and clean. Bathrooms modern and functional. Real big issue was dining. Dinner when we arrived was, to say the least, a bag experience. Put in a too small room for us 6 because of other functions meant that we were forgotten and therefore service was terrible. Head waiter who served us was not very helpful nor welcoming. Menu was very limited and some food was not very exciting at all. We left lots on the plate.It was not cheap either for what we had. Now to breakfast. Again, service was terrible. Waited too long to be asked for our cooked preferences and struggled to get little things like more butter. Buffet was very weak indeed and was not regularly topped and you had to encourage staff into action.There were not enough staff for all the guests present and it showed. Two issues impacted these bad dining experiences, Firstly, the layout of the dining facilities. Many mini rooms that requires staff to serve areas to which they had no visibility. Secondly, when they had big functions like weddings, sets of guest occupied individual dining rooms and again others were 'left behind'. Needs sorting urgently.

"Nice but Noisy"

3
21/09/2016

Booked in for a two night leisure stay with my daughter. Room was clean and comfortable but was unfortunately positioned right next to an exterior door for the area of the hotel we were staying in. This meant that throughout the evening, and early morning, the door was slammed as other guests came and went. Our room was also adjacent to a room with some form of jacuzzi spa bath. This was started up at 6am giving a loud droning noise right next to our room. I called the duty manager and the noise stopped only to start up again at 7am and continue on for 40 minutes. It finally went off again just after 8am! So much for a relaxing leisure stay. We stayed on a room only basis, so cannot comment on breakfast, however, we did eat in the bar one night, just had a burger, which is pretty expensive for what it is. The food was fairly average. We also made use of the spa for a treatment each, that was a lovely treat we both enjoyed.

"Birthday tea treat"

5
21/09/2016

7 family members came to this birthday treat for my Mother -in -law. We had decided to all have an "Afternoon Tea" which seemed simple until various family members wanted to tinker with the sandwich fillings !So we e-mailed ahead with our choices to make it easier for the kitchen staff and to speed up the food order.This worked perfectly. I had a "Gentleman's Afternoon Tea" which was predominantly savoury and very nice for a change. Service was attentive at the table and warm at Reception when we arrived. The restaurant room can open onto the hotel gardens which meant we could nip out for fresh air on a warm day. All in all we all thoroughly enjoyed the experience.

"Great location, comfy beds but bar slow!"

4
16/09/2016

Pros; Comfy bed :) Location :) Great food :) Spa :) Cons: Wait at the bar was very long lots of stairs to nice rooms We seemed to arrive at the same time as a large coach load of older people who queued at the bar and meant it took us 40 minutes to order food. It was a complete nightmare and nobody seemed to know what was going on. Once we finally got the food it was very nice! I wanted to make the most of the spa features but as we arrived late I didn't get much change so I just popped in for a quick sauna. The bed was very comfortable; I had a room right at the top of the building as I asked for a quiet room. The accessibility rooms are outside and are twin rooms so not as nice but the person I was travelling with had a lot of luggage so didn't really have any other option. I would absolutely stay here again if I was travelling in Cambridge but I hope to be able to make better use of all the spa facilities.

"Looks great"

4
14/09/2016

The room was lovely, the swimming pool was great. The food was average the service in the bar left a lot to be desired. We ordered pie,chips and peas and got mash. Waiter said he would go and gets a portion of chips...20 minutes later we were still waiting . The price of drinks was as expected......expensive! Breakfast was rubbish. Undercooked sausages, cold bacon, cold tomato, scrambled eggs looked less than appetising. No sugar for the cereals, the waitress brought out castor sugar as that was all she could find!!

"Excellent Rooms & Wedding Venue"

4
13/09/2016

We stayed at Quy Mill for my brother in laws wedding. We had a fantastic time and would thoroughly recommend Quy Mill. We stayed in one of the barns; block 2 in room 209 which is a lovely modern family room with a large double bed and a double sofa bed for our two small children. The rooms were clean and modern as were the bathrooms. Two minor criticisms of the rooms were the lack of air conditioning (although there is a ceiling fan) and there is nowhere to put your suitcase. Check was a little slow and delayed, my wife called up a couple of days prior to arrival to request early check-in as my wife was the maid of honour and our two children were flower girls. The wedding started at 2pm and check in was 2pm therefor we needed our room early to be able to get ready for the wedding but upon arrival they had no record of the request. That said they managed to have our room ready by 1 pm which gave us just enough time to get ready. The wedding food was good but not excellent but they were catering for a large wedding and a large conference in another room. Breakfast was average at best. The pool, sauna, steam room and gym were all excellent and are definitely worth a visit. All of the staff were very helpful, friendly and attentive. We would definitely recommend the Western Quy Mill as a wedding venue or if you are visiting Cambridge or the surrounding area. I would like to thank you to all of the staff for hosting such a fantastic family wedding and I know that all the guests felt the same.

"Great value!"

5
09/09/2016

Needed a hotel near Cambridge and chose Quy Mill. It was a lovely old Mill House with comfortable rooms and a wonderful restaurant and setting. Great value! Highly recommend. Would come back again for business and pleasure. Wish I had time to use the spa.

"Lovely Weekend"

5
09/09/2016

We stayed at the Quy Hotel as part of a wedding group. The wedding was held in the hotel and most of the guests also stayed. It was a fantastic time. The hotel is just outside Cambridge in the countryside and is nicely designed in a rustic, country style but with all mod cons. The main brick built building houses some of the rooms. the remaining room and spa are housed in buildings designed to look like old barns. We stayed in a executive double in one of the 'barns' and the feel and comfort levels are just right. Lovely sized room with room to move around, comfy bed, excellent bathroom and shower. The rest of the hotel facilities were of equally high standards of comfort and cleanliness. The bar and garden rooms were lovely and bright with big windows looking out onto the beautiful grounds. The room where the wedding ceremony was held has been built around the original large mill wheel, which can be seen through a window designed to give a great view of the wheel and original water course. Service levels were excellent with all staff friendly and efficient. The only critique I have, and it is a small one, is that the standard of the food didn't reach the standard of the rest of the hotel. It wasn't bad, in fact it was quite good, but the rest of the hotel is of a high standard and the food didn't quite hit this level. All in all it was a lovely weekend, my wife and I thoroughly enjoyed our stay and we will definitely be back at some point and will happily recommend the Quy Mill Hotel & Spa to anyone who wants a really good, sensibly priced hotel to stay in if visiting Cambridge.

"Not very bad"

3
08/09/2016

We stayed in the hotel for visiting Cambridge. It was not very bad. Beautiful area around the hotel. I liked swimming pool, steamroom. It was very hot in room. It wasn't airconditioner, the windows did not open well. We could not sleep night. The next day, the reception changed our room. The new room was in the main building. And we had the air conditioning nice view on a small river. But the room was small for two. In the dining room at breakfast were problems. We waited for the waiter to make an order for 30 minutes. The hotel has a good potential for entertaining outdoors. A great design around.

"Nice meeting room shame about the food"

2
07/09/2016

This is a lovely location and the meeting room we had was the right size and went out onto a lovely terrace area. I wonder if they were having an off-day because the service was shockingly slow and the quality of the evening meal pretty bad. Throughout the day it took an age for any refreshments to arrive, drinks we ordered at the start of lunch took so long to arrive we had nearly finished eating by the time that were put onto the table ( there were only half a dozen of us). We stayed for the evening meal and for me this was the worst part of the day. It was expensive and mediocre, I ordered beef at £30 and when it arrived on a soggy white piece of bread with anaemic looking vegetables I should have sent it back, but having waited nearly 2 hours (this was interrupted briefly by the starter), I wasn't sure when I'd get a replacement. The staff need a little more urgency about them and maybe they were under staffed which would explain a lot. The food though needs a hard look at given the price. It was poor.

"Wedding weekend"

4
06/09/2016

Visited as part of my sons wedding weekend. Lovely hotel, the staff are very polite & accommodating. The food was good & the whole weekend was superb. The swimming pool was well used by lots of our party. However I feel there are a couple of issues that can be improved. Our room 31 has almost non existent wifi, we were not able to connect on either iPads or iPhones & when we could, it was so slow. Whilst the staff at the bar were polite & helpful, they didn't seem to be able to make the cocktails that were available. No mint for mojitos & served a Long Island iced tea in a pint glass half full, after asking for some more coke as it was too strong. As these were not cheap drinks, there should have been the ingredients & the staff know how, to make them & present them. Lovely breakfast, cooked beautifully & fresh ingredients. All in all a fabulous weekend.

"A Great Spa Break."

4
04/09/2016

Stayed here after attending Newmarket Summer Nights ( Little Mix). It is close enough that we took a taxi to and from Newmarket. The spa day was the following day. The pool was large and my little Grandson enjoyed it very much. The treatments were amazing and all staff were very professional. We stayed 2 nights. Our room was clean and had everything we needed. We would stay here again if in the area.

"Evening dining could be improved"

3
04/09/2016

Although this Hotel is very pleasant and busy with guests, I think that the dining room arrangements/menus could be improved. We spent two consecutive evenings in the dining room, the Friday evening (of course this was new to us) we chose from the menu avoiding things we did not like, and the supplementary charges.... This went well. On the second evening from the same menu, this would be tiresome if you were staying at this hotel more than two nights, as you would be running out of trying new meals therefore avoiding any supplementary charges.... By the way, the 'sample menu' in the information folder in the Hotel Room does not indicate or suggest in any way to the guests that some of the meals advertised (on that sample menu) would have a 'supplementary charge'. Also a important factor to the Hotel guests, always check your final settling up bill as ours had an extra £11.00 added to it. It was refunded and apologies made for the 'finger errors' whilst typing this onto the guests bill. Therefore it seems that the correct guest for this extra £11 payment must have got away with this charge. Also the dining slip that the guests have to sign for any extras, include 'gratituties' but looking at the hotel final bill - it is down in both cases as 'Bar Drink Order and a number added (which is the same number as if you (in this case) added any drinks to your dining order, . Let us hope that the people who should get the gratituties actually get them???? The reception staff were always polite and should be, as they are in the front line of anyone making enquiries upon arrival/or later on. The room was very hot despite having a fan at the top of the ceiling, it was very unfortunate that the roof of the building would have had the sun beaming down on it allday. Was informed by reception that the rooms will have air-conditioning units in due course.

"Lovely hotel"

4
02/09/2016

Stayed here at beginning of June as we were visiting friends in Cambridge. Really lovely hotel with beautiful decor and friendly staff. Our room was not huge but was very comfortable with a fresh clean bathroom. Only letdown was breakfast. We had booked a room only deal so added breakfast as an extra on arrival as there didn't appear to be anywhere else close by. However breakfast was quite disappointing. We came down just after 9am and had to stand for a few minutes to be seated as the staff were busy chatting. Given a cramped table in a corner not very handy for the cold buffet which was desperately needing replenished. Eggs were missed off my husbands plate and while they were replaced quite quickly, we both thought the breakfast could have been much better. As we were leaving the cold buffet still hadn't been replenished!! We would stay again if we are in the area but would just stick with room only next time

"Afternoon tea"

4
31/08/2016

Thank you so much for a great afternoon tea for my disabled daughter. We really enjoyed our afternoon in lovely surroundings. I am looking forward to come back and try lunch . Good parking and friendly staff . I do have one comment for the afternoon tea menu. Please could you add in a lemon tart as there was quite a lot of cake products which were very tasty but it would have been nice to have some tangy tarts .

"Fabulous Girls Weekend"

4
30/08/2016

Six of us ladies stayed at the Quy Mill to celebrate a friends 50th Birthday. We booked the Hen weekend package, which included Full breakfast, 3 course Dinner, cocktails on arrival, spa treatment with bubbly and chocolates, full use of health club and swimming pool. We paid £10 per head to upgrade our rooms, for which I think we got the benefit of air con. The staff were very welcoming, and it felt like nothing was too much trouble. The hotel is based in a lovely setting, and easy to get to, a stones throw from the A14. I would definitely recommend this hotel, and plan to visit again.

"Staff went out of there way to make our stay enjoyable."

5
30/08/2016

We stayed the weekend just gone and had a very enjoyable time. It was my partners birthday and having the spa facilities onsite was a big plus for us. We stayed in an Executive Room 207 in the outer barn area. When we checked in the reception staff were great informing us of where everything was. On arrival to the room we found it had been decorated and also a card put in for my partner which was a great little touch. There was a wedding happening but this didn't effect our stay. We had a drink in the bar area before going through to dinner and the meal was of a very high standard. Breakfast the following morning was just as good with a wide variety of foods. Getting to use the facilities after checkout was an added bonus for us too as we assumed once we checked out we wouldn't be able to use them but reception mentioned we can stay there all day if we liked. Looking at other reviews I can agree our room was warm but having stayed at other hotels in the UK I can't recall many of them having air-con. The room had a celling fan and also a fan in the wardrobe. Overall we had a lovely stay and the staff went out of there way to make our stay as enjoyable as possible. We would definitely recommend to others and will be returning ourselves very soon.

"Will not be returning"

2
28/08/2016

My sister and I thought it be a nice treat to have afternoon tea at Quy mill, but O dear what a mistake, after seating us, they took our order,I requested no mustard on my ham sandwich simple request I thought, but no they came with it on, we both asked for fruit scones one fruit one cheese appeared they did change it promptly when pointed out the mistake but they were so hard they were practically inedible, cakes were also very dry unfortunately not very nice at all, then to top it of when we went to pay it was £1.50 more than the price we thought we booked it at,and when I pointed this out was told that the price changed 2 months ago and their website has not been updated not worth the £17.50 price tag .

"Great base for exploring"

4
25/08/2016

We spent two nights here recently. My husband and I had a room within the main building and my father and 14yo nephew in the "converted stables" as there's no lift in the main building. Nice rooms. Couple of issues with the shower and water pressure...but we were on the top floor. Didn't have time to use the Spa as two days to visit Ely, Newmarket and Cambridge. Bar meals good ...lovely to sit outside in the grounds. OK, noise from road, but convenient to get to the hotel as just off road! The Staff are wonderful! Smiling, chatty and friendly. They make this place and deserve to be recognised.

"Not on my must return list!"

3
23/08/2016

If you want a quiet retreat this is not it! Close to main road and under a flight path - overpriced converted mill with spa that is most suited to business and wedding events. Stayed in an executive room that was dark and boring with very sweet but undertrained staff. If I was a hotel inspector I would not give it the 4 star rating it holds.... Sorry....

"Would find an alternative!"

2
22/08/2016

My room (No 5) was a 4 poster suite. The room was small for a suite. The shower was either scolding hot or freezing cold. We waited 40 minutes to receive our breakfast when later orders received theirs before us - Same Full English breakfast ordered. It was supposed to be a special occasion for myself and partner where we arranged a Couples one hour massage at 11am. This had to be reduced to 30 minutes because of the breakfast taking so long! I've stayed in BW hotels all over Europe and loved them. Unfortunately I had a bad experience at this one and won't be recommending the hotel to others.

"Afternoon Tea"

5
22/08/2016

Sunday 21/08/16, myself and 24 other friends went to Quy Mill for afternoon tea. Not just any tea but a tea to celebrate 4 of us arriving at the age of 60. The other special thing about it was that as we all work in retail we are only able to get together at the same time on a sunday evening. Quy Mill put on our afternoon tea at 6.30pm, this helped us to all be together at the same time. They did us very proud and would highly recommend going there for a special event. We were looked after by a young man named Josh and he was very attentive and everyone was very pleased with him.

"Lovely birthday meal"

5
21/08/2016

My husband and I stayed here on Saturday evening. We had a lovely stay and a fantastic meal at the restaurant. We both had the fillet steak and it was fabulous. Breakfast was equally as tasty in the morning. If we are in Cambridge again we will defiantly be staying again.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your very positive review. We are delighted you enjoyed your visit to Quy Mill Hotel and look forward to welcoming you back in the very near future.

"Unbearably hot"

1
21/08/2016

My husband took me away here for a romantic surprise. The hotel itself is nice, however we were put into room 205. This room has no air conditioning which we discovered as the room steadily increased in temperature throughout the night. The ceiling fan is ineffective and the windows are a little tricky to open all the way out. At 1am I tried to sleep on the bathroom floor. This room is hotter than the bedroom. I went to reception in despair and after waiting for 15 minutes to be acknowledged (there were plenty of staff working) I was told that a maintenance person would come and fix the aircon, but on realising that there was no aircon I was told that nothing could be done, even when I explained that I was going to have to sleep in the car. After a horrendous night in the back of the car we checked out. Despite being aware of the previous evenings complaint, the ladies at reception were dismissive and said that there was a fan in the room, but the person working the night before did not know this. I would have expected much better customer care from the staff and maybe some acknowledgement that sleeping in the car because of an unbearable temperature in the room is unacceptable. I appreciate that they do not mislead people about whether or not there is air conditioning, but they should notify guests on checking in that the room has a tendency to overheat and that there is a fan hidden in the cupboard, and instruct how to release the clips on the windows. I really can't believe how we were treated at reception. At nearly £200 per night this was very disappointing and we both came away feeling very upset.

"Good as usual"

5
18/08/2016

You can see that the hotel is former mill in the middle of nowhere. The staff is friendly and helpful. The food is amazing and the rooms are nice with jacuzzi. The spa has a Turkish bath that makes you wish for possibility to wash the seats, the sauna is classically in swimsuits (oh God why?!?). The swimming pool is suitable for swimming and has a nice temperature. The area is very calm and you get there exclusively by car.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your very positive review. We are delighted you enjoyed your visit to Quy Mill Hotel and look forward to welcoming you back in the very near future.

"Pleasant hotel with good range of facilities"

4
17/08/2016

Had a mid week one night stay with my wife. The hotel is situated very near to a park and ride facility making it very easy to get into Cambridge centre without the hassle of driving. We arrived mid afternoon and were checked in efficiently. We had opted for a superior room which turned out to be a good choice as these are situated in the main building whereas other rooms are in annexes in the grounds. The room was spacious and had all the usual facilities plus a four poster bed which was superbly comfortable. The bathroom had a jacuzzi bath which was very relaxing. We made use of the leisure facilities and headed first to the swimming pool. We had read that children were not allowed in the pool after 6pm which is useful as these facilities can get crowded and noisy and were surprised to see that this was however not being enforced. There is a nice jacuzzi, great steam room and a sauna albeit we found the temperature in this to be low. We opted for the bar lounge for dinner which turned out to be a good choice and the meals were very good. We retired to the lounge for liqueur coffees which were made to perfection. Breakfast was very good with a self service bar for cereals etc and a variety of optoons for main breakfast served at the table. Overall we felt meals and drinks were a little pricey but the quality was good. The hotel is near to the main highway so there wa a little traffic noise in the room - it didn't affect us but could be a nuisance to light sleepers. Overall we had an enjoyable stay and would use the hotel again.

"Super Spa Hen Weekend!!!!"

4
17/08/2016

We arrived to find a wedding was being celebrated at the Hotel: but on the whole, this didn`t impact on our Spa Hen Weekend: Excellent Front of House Staff guided us to the Spa, and we were welcomed by a lovely Team at the Spa ready to pamper us. Helpful information all round, with Fizz and Chocs provided and lunch ordered whilst we proceeded to our treatments! The Therapists were very skilled and the facilities were clean and well looked after. Our rooms were excellent: super comfortable and spacious. Now, the only difficult and disappointing aspect was our pre-ordered evening meal ( included in the Spa Weekend package). The hotel dining area was really badly, understaffed on the Saturday evening: and despite sitting down in our own cosy room ( not a bad idea for 8 excited Hens!) the service was slow slow slow, and the food did not come up to scratch. The 3 course meals were all far to 'showy' and fiddly, and sadly, undercooked: we asked very nicely and very regularly about the progress of serving our food, and we were,frankly, fobbed off: so after sitting down at 1915hrs, we finally finished with coffee ( which we had to pay for? odd for a set menu I thought!) at gone 10pm. An honest discussion with the Duty Manager on Sunday morning was genuinely helpful, and their apologies were heartfelt. So, the food experience was disappointing, but nothing could stop us celebrating with our lovely Bride-to-be! Recommended for good fun and good service! Do ask though, if you book, about how busy the Hotel is....

"Close to meeting their aspiration but falling sort due....."

4
15/08/2016

...to not paying attention to the detail. If you have read any of my previous reports you will know top of the list of my pet hates as a business traveller is poor wifi strength and poor food. Well the Quy scored high on both these. Wifi was fast and reliable which is crucial for the travelling salesman. And the food was tasty, well cooked and they provided an interesting and imaginative menu. I ordered room service which was prompt and polite. My only gripe with the restaurant service is with breakfast. For breakfast I ordered porridge to be follows by salmon and eggs. I requested that the porridge be made with skimmed milk to help manage my collestrol but only semi was available. No big deal but come on nor is having a bottle of skimmed milk in the fridge. The other gripe was that both the porridge and salmon arrived at the same time. Again perhaps a bit flippant to complain due to the present state of the world but.....if this hotel wants to meet its aspirations small details make the difference. Bedroom was great and bathroom had a very posh walk in shower. I was expecting to receive a spa type invigorating experience however the flow of water would have had difficulty filling a egg cup. Summary, good food, nice room but not a 5 star experience.

"perfect break"

5
15/08/2016

Stayed three nights an could not fault a thing. cleanliness, food, genuine friendly service was excellent the spa was a welcome bonus. Not a budget hotelbut was value for money. park and ride only 2 minutes away

"Anniversary weekend"

4
14/08/2016

Read a lot of reviews before staying here and if honest was quite concerned. However all concerns in our case were misplaced. Loved everything about our stay. Room really good even with lack of lift (we were top floor) only 3 floors. Was a wedding on at the night so only reason not given full marks is bar could have been better organised I. E suggest leaving 1 member of staff to attend to non wedding guests in future? Booked al a carte restaurant but we were quite happy in bar area so ate from bar menu. Excellent steak and chips. Breakfast really good. Seemed small (full English) but after toast and Danish pastries etc more than enough. Checked out of room and spent hour or so in pool and jacuzzi so very relaxed for drive back to Nottingham. All in all more than happy.

"Mixed Bag"

3
12/08/2016

Like other reviewers, we found this hotel to have a lot of positives, but they were almost outweighed by the negatives. The "executive" bedroom was reminiscent of a Premier Inn room, although less spacious. The bed was comfortable, but despite it not being a warm night and the fan on constantly, the room remained very hot. Dinner was extremely good - high quality food, attractively served. Breakfast would probably have been equally good, if anyone had been available to take our order. As it was, we gave up and just had the continental choice, which was fine. We used the gym, pool and had a treatment in the Spa, which is a definite bonus for this property.

"Looks good on the surface"

2
10/08/2016

Staff seemed to be uninterested and trained insufficiently. Food came late, without cutlery – then it took over 10 minutes for the cutlery to arrive, meanwhile the food was going cold. The staff didn't know what the house wines were, or the difference between the house salad and the Quy salad. Food came with missing ingredients, after enquiring about this, the missing ingredients were later bought out on a plate. The hotel room was baking hot, with only 2 fans (ceiling and take top) that were so loud,they had to turned off because I couldn't sleep and I had to be up at 5.30am for a work assignment. There was a damp/sewage smell coming form the hotel room bathroom and the hairdryer was broke, unending U had t leave for work with damp hair.

"Expected more for the price"

3
09/08/2016

The main building and converted outer buildings look very pretty from the outside, but as the outer buildings are painted black, on a hot day/eveing unfortunately the colour draws the heat and although the bedrooms (which were beautiful in appearance), had a ceiling fan, it desperately needs air conditioning. The heat made for an uncomfortable nights sleep. The price we paid for an overnight stay, I really would have expected air conditioning. The breakfast, although was nicely presented, was sparse in quantity. We ventured into the spa area, which had not been cleaned from the day before. It has an adequate pool area, jaccuzi pool, steam room and sauna (which unfortunatley was not working during our stay) The positives were the beautiful setting and the staff were all polite and helpful and other than the lack of air conditioning, the rooms were pleasantly decorated and presented

"Good but not perfect"

3
08/08/2016

Arrived at the weekend, easy to find with sat nav and away from the hustle and bustle of the city centre. Lovely drive down the lane to the hotel overlooking the fields, very romantic. Went to check in greeted by two lovely women who could not do more to help, a real asset. Directed to room immediately out of reception which seemed to be a barn conversion. Our room was the immediate one from the door thus every time someone went in and out of the building we heard it throughout the day and night and would vibrate the wall by our heads in bed. Room cosy and small could have been bigger for what was paid. We went to the spa for the day, went to initial gym reception to which two young men were on the desk. I understand they are young but not to make eye contact when a woman asks you the direction to the spa made me feel embarrassed as they were not interested and seemed more bothered that they had to work on a sunday. Finally made it to the spa, greeted by therapist and choose my treatment. I went to the far right room which had a glass ceiling so a relaxing facial with sunlight in my eyes was not blissful paired with the freezing aircon lets just say i say wont be returning. Food, AMAZING!!!!! if you're a foodie this place is for you from the room service, to al la carte in the restaurant to breakfast. Heaven.

"Many positives but some negatives"

3
03/08/2016

We booked this hotel for a two night stay to be able to visit Cambridge. It was pretty handy for the Park and Ride facility at Milton which we used to get into Cambridge and we found this very satisfactory. Going down the long approach lane to the hotel you might think you are visiting a tranquil rural location. Nothing could be further from the truth as it's situated directly alongside the busy A14 which resounds with traffic throughout the night. You can shut out the noise by keeping your windows closed and putting on the air conditioning but we prefer to have the fresh air so put up with noise. We got a cheerful warm welcome from Brittany - nice - and were told our room was on the second floor. No lift but she offered to have our bags brought up - no need. Nice room and very comfortable bed with good lighting and modern bathroom. Downside of the spa facilities is that they are across the yard from the main hotel block and, after a long day, we just did not fancy going across there in the rain. We had our first evening meal in the restaurant and found the service on the slow side and the meal uninspiring. I had the Chef's Special which was sole which tasted a bit dry. I asked if I could have some sauce to spice it up - 'It doesn't come with it, Sir. I can get the chef to make some for you but it will take some time' - 'No thank you' . We actually enjoyed our meal more in the bar on the second evening although the service was slow there too. Overall though we were happy with our stay because the room was good.

"More "Corporate" than "Cosy"!"

3
25/07/2016

This was one of those times when we should've known that getting a room in Cambridge during Graduation Season, would be near impossible. So, this was basically the only hotel with availability, that was not a ludicrous price! Admittedly, it is a good 15 minutes out of the town along very busy roads - allow longer if travelling at peak times, but given our plans, it did not make a huge difference. We enjoyed the pool, Jacuzzi and steam room after a tiring day following the beatific nephew around his haunts, and all the staff were extremely friendly and helpful. Our room we did not enjoy so much - as soon as I walked in I felt I was in a business hotel and it was quite small with windows that opened only an inch and only a wobbly ceiling fan for comfort on a warm, summers night (should have read the room details on the confirmation!) Being close to the spa has the advantage of easy access, but inevitably also noise as through the night I was aware of machinery sounds. We did not opt for the breakfast and in hindsight this was mistake, as it actually represented good value if booked the night before. I have stayed in enough business hotels during my working life that, these days, I prefer something with a bit more character. But I feel I may be being a little unfair on this one as we were not roomed in the main hotel where perhaps you get the feeling of being in "The Old Mill". Next time I think I'd prefer to be in the town, keeping a safe distance from the boy's nocturnal activities, of course!

"Very Disappointing Afternoon Tea"

3
25/07/2016

I have visited the hotel twice this weekend, for two afternoon tea's. One for a baby shower and one for my Father's birthday. I have used the spa at this hotel on many occasions and had a really good experience. The baby shower afternoon tea was good, service, attention, quality of food etc was all good. There was a wedding on the same day but this did not seem to impact on the service we had, overall a good experience, which was making me want to return the following day to celebrate my dear dad's birthday. How wrong I was... Having specifically researched where to go for afternoon tea in Cambridge, I found the menu at Quy Mill. It seemed to have a large menu which catered for a number of tastes. One of which was the 'Gentleman's Afternoon Tea'. This version offers pork pies, scotch eggs, chutneys and sausage rolls, with a glass of Ale. The boys of the party were happy, and the girls opted for the traditional with a glass of fizz. I booked a table two weeks in advance specifying our menu request for our party size of 5. I received excellent, prompt email responses from a staff member to clarify this had been agreed and also requested an outside table. We arrived promptly and waited to be greeted by someone to be shown our table. The staff member seemed a little bemused but checked his list and found my booking, with the pasted version of my email dialogue underneath, all good. As I thought this would make our ordering easier on the day. We were shown to our outside reserved table in a lovely setting in a more private part of the garden, perfect atmosphere for a sunny day. QM has lovely grounds. We waited a long 10 minutes on an unlaid table before I went back inside to ask for some service we so we could make our order and get some drinks for the hot day. Eventually a waitress come took our drinks order (which is part of the tea) we clarified our order again and the drinks arrived. We then waited a further 50 minutes before I decided to return inside again. I waited at the bar whilst another customer (also having an afternoon tea) was raising a concern about the delay in the orders arriving for her party. So joining the queue I then spoke with the duty manager and explained that we had pre-booked, had waited now 50 minutes, finished our drinks that are meant to be enjoyed with the food and I have had to come inside for a second time to find a member of staff. She apologised and went to find out what the delay was in the kitchen. She then returned to our table where we were told certain items in the gentleman afternoon tea were not available-despite the fact I had booked two weeks in advance. The "gents' were then allowed to pick an alternative item to double up on. Disappointing. Then continued another load of disappointment where the wrong orders came, there were delays in food arriving, several different members of staff attending to us, so there was little consistency. Crockery was not clean and just overall it really coloured the whole experience. It was also such a contrast to the service I had experienced the day before-despite the fact there was a wedding on. I spoke with the duty manager again listing the number of disappointments and negotiated a discount on the bill. Although this was the correct result at the end of such a disappointing afternoon, the experience of my dad's birthday was really effected by this. After speaking with the duty manager the difficulties they experienced were due to agency and short staffing, which as someone who works in healthcare can really relate to. However I wish that they had just cancelled our booking in advance if they are not able to cope with the number of bookings that afternoon as we could of gone elsewhere to enjoy his day.

"overnight stop"

4
24/07/2016

we stopped overnight but did not eat at night only had breakfast.The breakfast was nice but not very large for the 17.50 price in my opinion.Hotel was lovely in a quiet location with an on site spa.We used the pool ,steam and sauna which were good.Our room was very nice but had no air con which proved to be a problem at night on a very hot day.Needs air con ,roof fan and portable fan provided but just moved very warm air around.Staff very nice, hotel good but check room has air con because when we mentioned it staff said some had air con,only a prob possibly because time of year.

"My plans were in safe hands . . . ."

5
21/07/2016

A year in the planning for my partners 60th birthday surprise - Spitfire flight at Duxford (Classic Wings) and needed the hotel staff to help me pull it off - and was not disappointed. With the help of Helen (who contacted me within minutes of making the booking and was the main point of contact) and the rest of Reception / Jane (Deputy Hotel Manager) I could not have wished for it to go any better if I had been there myself (bit of a control freak as an Office Manager and have spreadsheets for everything!). I organised a box containing a bear (dressed in an old fashion flying jacket with helmet and goggles) which had the envelope containing the flight voucher / various room decorations and a banner oh, and a spreadsheet as to the weekend's itinerary to be sent a few days ahead of our stay. A birthday cake and balloon was sent direct. When we arrived, first impressions of the hotel were good and loved the quiet location. Our room had been decorated with the items I had sent down and nobody let slip on checking-in so a massive surprise for my other half. I'd asked for drinks to be left in ice - nothing was too much trouble. The second part of the surprise was at dinner where the bear / envelope was waiting on our table - the comment of ' don't we have one like that at home' and then not believing what he was going to do the following day was brilliant and I could not have pulled it off without their help - a VERY big thank you. The food was excellent at dinner and it was so nice to have breakfast cooked to order rather than running around trying to get everything before it goes cold. Nice continental selection - the staff were attentive without feeling that they were joining you for dinner, though slightly disappointed with breakfast on the second day as we came down a bit later and sat in the bar area - seemed to be no staff coming around checking to see if we needed more drinks or to remove used plates etc. We did get chance to use the spa facilities and appreciate that there is currently on-going refurbishment but, in general, was clean / staff helpful and nice to use the pool - I never have high expectations of spa's in hotels - I have been to Champneys / Hoar Cross Hall etc - for, what I feel, is a 'proper' a spa experience.

"Visit in summer"

4
20/07/2016

Very nice and cosy hotel in a former water Mill. Room is nice and modern. Very nice bathroom. Be careful at floor 4 beams are low for tall men! Just remarks: closed A14 is a bit noisy and water Mill could be refurbished

"Great hotel but spa service lets it down"

4
18/07/2016

We stayed here for a family spa break to celebrate my sister's birthday. First thing to say is that the hotel is great but it is let down by the service in the spa (not the beauty therapists who were absolutely fine). Usually on arrival at spas you are offered tea/coffee. This was nowhere in evidence. The staff member who greeted us had obviously had little or no training and happily informed us, when showing us the pool area that 'this is all there is really'. Despite my having had extensive email and phone call correspondence with the spa manager about times for our six treatments he clearly had little information about this. Nor did he have information regarding our lunch package. Having asked us to choose food from the wrong menu, when it was delivered, suggested (briefly) we might have to pay more (we had paid in advance) but soon dropped this when it got a lukewarm reception. Drinks did not arrive until at least half the lunch was eaten. I didn't see any evidence of a quiet room either, which there usually is at spas. There were not enough sun-loungers (there were several large parties to be fair but this must happen from time to time) and the pool area is far too hot for comfort. However, the hotel itself really made us welcome. There was a large wedding going on but they kindly gave us five rooms on a top floor landing of our own and I can't say that I heard any noise from my room. These rooms had clearly been recently refurbished, very nicely indeed and only the water pressure lets the side down. It didn't matter really and I slept very well. Huge credit to the waiting staff in the restaurant who really gave us a nice evening. We had pre-paid for a three course meal but were given complimentary cocktails, bread, an amuse bouche and a palate cleanser. They put us in a delightful small room on our own, so again we were not affected by the wedding party. Service and food could not have been better and all delivered with a smile. The same at breakfast, which was equally nice. This hotel is very well placed, a stone's throw off the A14 but I heard little road noise and the surroundings are beautiful. If it can sort its spa service out it could be somewhere to visit again.

"Family weekend away"

5
07/07/2016

Very pleasant spacious environment, staff very helpful, food good, surroundings attractive and excellent spa facilities. All 10 of us, 3 generations, had a good time including 3 children aged 3months, 2years and 4 years

"Pleasant stay"

4
01/07/2016

Lovely buildings and very convenient for Cambridge. We had a large, comfortable room and the bed was very comfortable. My evening bar meal was lovely and evening staff very friendly and helpful. Breakfasts were disappointing but our comments at the time to the hotel were dealt with promptly. This was my second visit and I would happily stay here again.

"Nice but attention to detail missing "

4
27/06/2016

Our room lovely and atmosphere from staff was very warm. The pool needed some staff cleaning up empty beds with towels, magazines sprawled and view would be better out the spa if the windows were cleaned. Tables within in the hotel weren't cleaned promptly. Not enough staff it seemed. Just the facilities area were generally untidy.

"Noisy, otherwise OK"

4
23/06/2016

Generally a good clean hotel with all the amenities expected of a Best Western hotel. It's location is very good being just off the A14 and only a 5 min drive to a Park and Ride into Cambridge. We had a ground floor Superior Double in one of the converted barns which was quite noisy from loudly closing doors and people moving around in the room above us - the wooden floor/ceiling beams groaned as if the guests above us were all overweight. Since we arrived on a Sunday and getting over a trans-Atlantic flight we needed to eat early so went to the Celtic Bar and ordered fish and chips with a bottle of white wine. The wine was delivered at room temperature and half of it poured immediately by the waiter who then placed the bottle in an ice bucket to cool - some hope. The fish was nicely cooked - lightly battered plaice - but the chips were the worst we have ever encountered; they were colourless and not at all crispy. We also noticed that the potatoes served with breakfast were similarly cooked, so after this decided not to eat in the hotel for the rest of our stay so went to the village pub for food which turned out to be surprisingly good.

"Poor value for money"

2
21/06/2016

Staff rude. Refurbishment taking place in spa which we were not notified of. Beer off; twice had to tell staff the barrel needed changing before they did it. Pot holes in road to the hotel. Room had lots of little problems such as leaky shower, lights not working, TV problems, only one bath towel etc. Would not recommend

"Lovely location"

4
21/06/2016

This was my second visit here, I was pleased when I was able to book it. We spent the weekend here when we decided last minute to go to Duxford, which is about a 15 minute drive. Given it was a bank holiday, and they had 4 weddings, it didn't seem too busy, and there was plenty of car parking. If there was a problem, it was that non-wedding guests were not able to use the main bar lounge, being somewhat crowded into a side room. We had a first floor room with vaulted ceiling, which was huge, with a lovely bathroom - though shame it was let down by the nasty cheap and cheerful hardwired hair drier which is only there to create static, and not dry hair. The room overlooked the courtyard at the front , and the road to the car park at the side, so we did find it noisy with the windows open with suitcases on cobbles, and drunken wedding guests. And for goodness sake, please stop propping open fire doors, and slamming room doors! The food we had in the bar was good, the breakfast was very good - though it would be nice to see covers over the breads/pastries when the windows are open. The wee loaves in the flower plots are delicious. We also rather took issue with paying nearly £4 for an ashtray filled with vegetable crisps - when we disputed this, it was removed from the bill - snacks are outrageously priced. We also had to question being charged for Johnny Walker blue label, when what we had was regular black label. Maybe this confusion was caused by the lack of staff dedicated to the non-wedding guests - certainly service was hit and miss, with more miss than hit. We did use the pool; no isues here - the Ladies has new lockers that don't require any money, although you do have to remember what number you've got. After a long drive in an open top car, it was just the ticket. My previous visit was during the week, as a business stay, certainly as a BH weekend guest it was a different experience. Certainly a nice place to stay when in the Cambridge area.

"Good Hotel in a Quiet Setting"

4
20/06/2016

This hotel is in a quiet area outside of Cambridge, making it the perfect setting, but it is quite a bit out from Cambridge, so you will need a car to get to the city. The hotel is set in an old mill. My room was in one of the 'outhouse buildings' where the rooms were large and spacious. The hotel was well equipped with a lovely pool and spa, as well as a very well stocked bar. Breakfast was good, although I can't comment on the dinner as I never had it here. One word of caution with the spa- when stepping into the jacuzzi, be aware of the very small step leading into it A nice hotel which I would consider staying at again

"Great Hotel Let Down By Spa Operators"

4
16/06/2016

We booked this hotel as a last minute break for our whole family to only find that children were not allowed in the pool after 6.00pm. The management have since put a message on the website to say this. However, the fact that the hotel boasts a pool as 'their' facilities is misleading. The spa and pool is separately owned that their local regular customers are put above hotel guests - this is not acceptable as per the hotel's advertising. To be fair, the management got an extension for our children to go into the pool but I would still questions why NON RESIDENT guests are held in higher regard than hotel guests. The management also comped us items which we thought were fair and reasonable for the trouble. The restaurant for dinner was exemplary, as was breakfast. The room was very comfortable - we had a superior family room with spa bath. A/C would make this a 5*. Very well appointed and we didnt even see the ghost... Now that we know about the spa and pool, we would recommend and stay again.

"Superior Sunday Lunch"

5
15/06/2016

We came to the restaurant for a family gathering and Sunday Lunch. Service was excellent, and the food clearly freshly prepared and done so with passion and attention-to-detail. The dining room and menu is traditional, but the welcome was warm and the food enjoyable. We've been previously for Afternoon Tea (also recommended) and Sunday Lunch continued the pleasantly high standards.

"Quy Mill"

5
15/06/2016

Altogether very good although Spa Fitness building suffered from being under repair. Good service for bar food and attentive staff. There are excellent walks available from the hotel itself to Anglesea Abbey - worth promoting.

"Anniversary trip"

2
14/06/2016

Hotel very nice, however we were in a block of rooms, when people left the building the door slammed making a large noise, maybe soft close doors to these buildings. The extractor fan in the bathroom is very noisy and stays on too long. Pool area is awful, items left behind were still there the next day. Steam room has a foul smell, drains are filthy and need a clean(hence could be the smell). Hot tub jets some of them are brown, again, could do with a good clean

"One night stay "

4
11/06/2016

A pleasant stay hotel nice, although room was on the top floor 4 flights of stairs ( no lift) so if your not good on your feet then may be a problem so ask for a room on a lower level! The room was clean and shower room was good but, room was very hot as heat rises, room did have air con but I always feel dreadful next morning if I have had it on all night. We ate in the restaurant which the food was excellent it is a two rosette standard, we also had breakfast which was not included in the price so was priced at £12.50 pp which again food was very good so worth the money. Had two treatments in the Imagine spa which was good, nice pool ,jacuzzi ,steam rooms ,and relaxation rooms, nice experience and friendly staff both in the Hotel and the Spa. It stated was a Best Westin but now her from the signage to interior was that evident. A nice visit.

"Best, 'Best Western', so far!"

5
08/06/2016

I must admit I am a fan of Best Western Hotels and this must rank as one of their best. Set in an old mill ,in picturesque countryside,with the mill stream flowing by, we stayed in the ground floor executive rooms which were very comfortable indeed. The welcome in reception from Helen was excellent adding to the good feeling we already had about this hotel.The surrounding gardens are well kept and clearly used for weddings whilst our table in the restaurant had a great view through the french windows. The menu was interesting with oysters on offer, although I have had bigger fillet steaks in my tornados rossini, for 30 quid! The swimming pool and spa are well laid out with yet another area to relax and look out over the countryside. The addition of menthol in the steam room certainly help invigorate for the day ahead! All in all agreat experience and Highly Recommended.

Tony M, General Manager at BW Premier Collection Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear Guest, Thank-you for your positive review. We are delighted you enjoyed your stay and have taken the time to let us know of your satisfaction. I have passed your comments on to Helen, it is always pleasing to note when a team member has a positive mention. Thank-you once again and we look forward to welcoming you back in the very near future.

"overnight stay whilst in the area"

3
08/06/2016

Hotel is located near to busy road, but the noise is not bothersome at all, arrived on a sunny warmish evening and was able to sit in the garden for a few hours with drinks, which was a bonus for the UK, the hotel has a Restaurant and also provides a bar menu which was extensive enough, plenty of choices available, but drinks here are pricey no matter what management may say. The hotel has ample free car parking, the rooms are of good quality and cleanliness throughout is of a good standard, nice and quiet rooms during our stay, but perhaps if there is some function, (I gather they hold weddings from time to time, noise levels could be a problem). There is a swimming pool available but we did not make use of this or any of the other facilities other than the bar for eating and drinking as this was a "hit and run" visit sleep quality was fine, lovely comfortable bed, bathroom was adequate for anyone's needs, not sure I would stay here again, if I could find somewhere of a similar quality that was a bit further away from a major road. Also different was to watch the small aircraft taking off from a runway just at the bottom of the garden providing you do not mind the engine noise whilst sipping your wine. Staff were friendly, helpful and professional, but somehow this place did not live up to my expectation, especially the pricey drinks.

"Wonderful birthay weekend"

5
06/06/2016

My husband bought me here as a surprise for my special birthday last weekend - the hotel looked lovely and was in a great setting. We stayed in a fantastic room (203) in a separate block - it was gorgeous. On the first night we ate in the bar and had a fantastic meal. On my actual birthday we ate in the restaurant. The staff had decorated our table - unfortunately it was with 'happy anniversary' rather than birthday (hehe!) but it was the thought that counted. There were a few problems with our meal, sadly, but these were sorted to our satisfaction. The pool/jacuzzi/sauna was lovely and clean (sadly the steam room was out of order) and there were some sunloungers that looked out onto the lovely grounds and you could watch the birds feeding. The staff were all very friendly and helpful. We thought this hotel was lovely and would have no hesitation in returning. Thanks. :)

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear Guest, Thank-you for your positive review and we are delighted you enjoyed your birthday weekend with us. Its pleasing to read your comments regarding the food and staff, but please do accept my apologies for the confusion over Anniversary and birthday!! Thank-you once again for your comments and we look forward to welcoming you back for another enjoyable stay in the very near future.

"Imagine spa availability lets this hotel down"

4
04/06/2016

This was our second stay here, very nice grounds, lovely clean and comfortable room. Best Western staff nice, breakfast lovely. Great cycle route into Cambridge. For our first stay there was treatments in the spa available but limited availability. This time I booked only a few days in advance and emailed the spa asking to book 4 treatments, they replied the next day and could only offer 1, I replied, disappointed but I'll take that 1 please. Then received an email saying sorry, not now available. This hotel boasts 'SPA' in its name, it should replace that with 'POOL'. The best Western staff accepted no responsibility for the spa. Yes there was a wedding, ok, they were busy but not happy with the service. Shame but this makes the whole experience overpriced. You can stay in just as nice a hotel near Cambridge for much less money, and it has a pool!!

"Great service and amazing food"

5
02/06/2016

We only stayed for one night but all the staff were friendly. We ate in the restaurant and the food was amazing and the staff attentive. Breakfast was good quality and the room, although standard was very clean and well appointed. We would definitely recommend and would visit again. The whole hotel had a lovely relaxed feel.

"Average overpriced hotel with excellent pool and gym facilities"

3
01/06/2016

Our room was super-average. Small and impersonal. Not clean either unfortunately so the first thing I had to do was wipe all the spilt coffee from my bedside table. Our welcome was also very average. The receptionist asked us the same question twice without irony so clearly hadn't listened to the first answer we gave! At the price we paid the fact that breakfast wasn't included was almost criminal. For two of us for two nights would have been £50 so we decided to skip. On the plus side, the pool and gym were some of the best facilities I've seen. Friendly staff and lots of great equipment. We spend two mornings there and made the most of the gym, pool, hot tub and sauna. Sadly the steam room was out of order. Another lovely feature was the loungers looking out on the river with fully stocked bird feeders. Excellent planning. Other than that, you probably need to be aware that the hotel is next to an airfield so the roar of jets taking off and landing is another interesting feature. Wifi is also very patchy so don't expect to be able to do very much with it other than send an email or two!

"A Lovely pleasant hotel"

5
31/05/2016

We stayed at this hotel for two nights on a short break to Cambridge. We visited on a bank holiday and there was a wedding taking place at the hotel. Even though they were very busy, we recieved excellent service by all staff during our stay. Our room was lovely and comfortable. Breakfast was very good with a wide range of food available. The only disappointment was that we could not have any treatments at the spa as they were fully booked because of the bank holiday. We used the swimming pool and gym facilities and both were very good and not too busy. We had an evening meal at the hotel which was very nice but felt we needed more vegetables. Hotel is an easy drive away from the city centre. We had a lovely, relaxing stay at this hotel.

"Would stay there again!"

5
26/05/2016

Very impressed by the hotel. Very clean throughout and the staff are very friendly and helpful. I don't know if I visited at a particularly popular time but the rooms seemed very expensive. Breakfast and dinner were both very good.

"Nice place but be prepared for disappointment "

2
20/05/2016

Avoid anything on top floor as the shower has no pressure at all. You will be lucky to get a drop out of the shower in the morning. Breakfast was good but staff attitude is poor. The place is clean though and you get a good night sleep. Didn't use the spa so can't rate those facilities.

"Lovely peaceful location"

5
18/05/2016

We stayed here for one night (would have loved to stay longer!). The staff were very professional and helpful. The room was lovely + well furnished. The location was lovely, out in the countryside with areas to sit and to walk around outside. Would definiatly recommend to others + hope to return!

"A total lack of concern for their customers"

1
17/05/2016

We booked for two nights bed and breakfast. Returning from a day sightseeing in Cambridge we discovered we had no hot water for showering, etc. Upon reporting this to reception we were advised that they had been aware of the problem with the boiler during the day and had relocated guests from affected rooms. When we asked why we had not been relocated we were advised there were no more available rooms. Their sole suggestion was that if we wanted a shower we could cross the open courtyard to another building which houses the spa. No further assistance was offered by the hotel management. We fully understand that unforeseen problems occur. However, such circumstances should be when hotels demonstrate their customer service skills to assist their customers. A number of questions need to be considered :- 1. Why was no note left on our room advising of the problem and requesting we contact reception upon our return ? 2. If no alternative room was available, why had they not contacted other local hotels to seek assistance ? 3. Why did the duty manager not visit our room in person to explain the situation ? Doing so via the telephone demonstrating yet another customer service failure This is not the level of customer service to be expected of a Best Western Plus hotel ! Being placed in this unfortunate situation, with a total lack of meaningful assistance from the hotel management, we felt we had no alternative but to check out and return home thus curtailing what up to then had been a very enjoyable trip to Cambridge. To say we are bitterly disappointed with this situation is an understatement. We will certainly think very hard before booking another Best Western hotel if this is the level of customer service they now consider acceptable..

"Best food & staff ever"

5
16/05/2016

Was welcomed with a smile and spence of humour. We did not book and was extremely lucky to have a great room. The steak in the restaurant was definitely one of the best ever and poached free range eggs superb. Really enjoyed using the excellent leisure facilities with a large gym and pool. All members of staff were excellent at all times.

"A let down!!!"

1
15/05/2016

I went here this weekend, the room i booked was for two nights and meant to be a double, which in fact was two singles pushed together making its very uncomfortable to sleep, then there was the reason for choosing this hotel to start with, the spa! Well what can i say both the Jacuzzi and steam room were out of order, and when i went to book a massage they were fully booked for both days! Saying they had 'hen dos' surely knowing your soo busy in advance would insure you would have extra staff to hand. Unfortunately i was so disappointed not worth the price i paid, didn't get the spa experience, simply a uncomfortable bed and a swimming pool. Would not go back or recommend.

"Great service, great staff"

5
09/05/2016

Booked last minute as my wife was in the Spa. The hotel was well presented in lovely grounds. The staff were very attentive even though they had a wedding to attend to. It was a short cab ride to Cambridge centre for the night out.

"Expensive hotel poor performance"

1
08/05/2016

Understaffed, dubious hygiene standards & poor service. The bar area was a mess with dirty crockery on the bar and tables left with glasses strewn over them.Bar staff were clearly inexperienced and had poor knowledge of the product they sold. When we were eventually served with a simple thing like a pot of tea this arrived after a lengthy wait minus a cup to drink it from. The milk jug had indeterminate brown stains around the rim and when the waitress returned with the cup it too was dirty. After wiping the cup when pouring the tea in it bubbled up and clearly had not been rinsed. Walked out after two hours and the manager charged us £150 for the privilege having graciously agreed not to charge us the full £242 with £150 being his lowest offer and we had no refund for the abysmal cup of tea we were served. You think paying nearly £250 a night you would expect something approaching a fairly high standard but with this hotel this was not to be the case. I would not recommend this hotel to anyone

"JR"

4
04/05/2016

We spent the night. V comfortable, lovely grounds although you could hear the motorway. Very professional helpful staff, very high standard of food. I looked at TripAdvisor before I arrived and were aware of some comments were regarding the cost of some meals however the food I saw and the meals we had were of a very high standard and were worth every penny. Great leisure facilities. Just well managed. Would go back. Enjoy!!

"Hotel stay"

4
03/05/2016

Myself and my husband decided to book a last minute break for the bank holiday weekend. used the spa facilities... a little tired but were ok... The hotel room was lovely with a view of the river and bridges and rolling countryside... all in all a lovely hotel. We ordered room service with a £5 tray service charge.... We had the platter and 2 desserts and were delicious and very well made...

"Very relaxing! "

4
02/05/2016

Very relaxing break away with hubby! We stayed for one night while we went to Newmarket racing. Hotel was very picturesque, staff were very friendly and food was good (although a bit pricey at £16 for a burger!). Room was nice and clean. We would stay here again

"Great stay and fantastic food"

4
30/04/2016

Came for a wedding this weekend, staff couldn't of been more polite and helpful. Definitely by no means cheap but huge variety of drinks and the food was some of the best i've had in a long time. Rooms are lovely and spacious with plenty of facilities, only complaint would be they aren't particularly sound proof, could here every noise of others in the rooms and all the wandering around, although this does settle down later at night! Great spa facilities and fantastic wedding venue.

"Average"

3
27/04/2016

Average. I thought this room was average. Very average. In keeping with UK, but not international hotels we have stayed at such as Bangkok, KL, Australia, USA, South Korea, Hong Kong, New Zealand, Paris.

"Lazy Afternoon Tea"

5
20/04/2016

I met a friend here last Sunday for afternoon tea - and what a wonderful find it was. A full menu of teas plus a sumptuous list of cakes and pastries. I particularly recommend the mini muffins served with clotted cream and fresh red currants. Gosh, it doesn't get much better. Quiet and efficient waiting staff make the experience unforgettable and, in addition, unbelievable value for money.

"The Perfect Wedding Reception Venue"

5
18/04/2016

We stayed as part of a wedding for two nights. The staff were so accommodating, polite and friendly. The day of the wedding the staff were on hand to help with everything, if we needed pins, umbrellas, cameras, they had them. The staff stayed in the bar till everyone left even when the party was over. They prepared a breakfast for 46 people the day after with plenty of options for everyone. Finally the hotel its self was great, the rooms were varied and had everything you needed, the grounds were beautiful and the gym and spa were easily accessible. I would recommend this hotel to anyone who is looking for not only a wedding but a nice weekend away.

"Reasonable mid-range hotel"

3
16/04/2016

I stayed with my wife as we were meeting some colleauges from work for dinner. The hotel has been much improved from when I was here a few years ago, and is clean and well presented. Our room was very newly decorated and was very pleasant, as was the bathroom. The the dinner was a little disappointing, it was just ok - if I stay again, I will drive somewhere else to eat. Breakfast was good, in particular the cooked breakfast, but the self serve part of the continental breakfast had not been replenished and thinks like the juiced had run out. I would return, but on balance I will try somewhere else next time.

"Lovely Hotel, good restaurant but VERY expensive"

3
07/04/2016

The food in the restaurant is good and the service exemplary, BUT it's very over priced, I don't mind paying good money for food, but after 2 courses you shouldn't feel hungry and selling £6 bottles of wine for £25 is a rip off, £80 for two courses for two people and a bottle of wine not including service is very strong for food of good standard, equally nearly 5 for mainline beer is extreme. The Hotel itself is also really nice, but I wouldn't stay here again, being ripped off like this leaves a bad taste in the mouth. Also room service were over zealous in vacuuming and knocking the door before 9am.

"Excellent and Very Enjoyable Stay"

5
07/04/2016

An excellent and relaxing stay. Accommodation, catering and the leisure facilities were excellent. The staff were friendly and helpful. I would recommend the hotel to anyone visiting the area. A car us a definite advantage as there are no nearby buses to Cambridge on a Sunday.

"birthday treat"

5
06/04/2016

On arrival at the hotel I had an hour beauty treatment which was a great relaxing way to the start of our overnight stay. We enjoyed a great evening meal in the restaurant with excellent service. Breakfast was good .Will defiantly return.

"Wonderful haven of tranquility close to Cambridge"

5
06/04/2016

Myself and my wife spent 4 wonderful nights in BEST WESTERN PLUS Cambridge Quy Mill Hotel recently and both of us would recommend it highly. From the moment we arrived, all through the visit, we were looked after so well by all the staff. The hotel is situated close to Cambridge but is in a rural setting. It has a great pool and spa and the food is of a very high standard. The breakfast is one of the best I have had anywhere.

"Very good experience"

4
02/04/2016

We took three rooms as a family for a funeral visit to the area. We were all delighted with the quality of the hotel and especially the professional and friendly attitude of all the staff. The rooms were spotless and comfortable with very nice beds, the swimming pool is great with its accompanying facilities, the views from the rooms of the stream and surrounding area was lovely and I would like to find a reason to go and stay here again.

"Good Short Break"

5
02/04/2016

My wife and I have just come back from a 4 day mid-week break from the Quy Hotel. We had a great stay - facilities were excellent. As soon as we arrived - Helen on reception made us feel really welcome and also arranged for our bags to be moved to our room. It felt like our room must have been recently refurbished as everything seemed "shiny" new - from the furniture to the bathroom. All was good, clean and comfortable. The spa and pool are also very good - the pool is larger than you might think and there is a jazuzzi, steam room and sauna as well as a gym. We did not actually try any of the spa treatments but my wife said they were reasonably priced and seemed popular also. Eating is split into the bar menu and the restaurant menu. The bar menu is quite extensive so we ate there each night. Prices are ok - but the food is excellent. From sandwiches to steaks and fish, burgers etc..All were exceptionally good to eat - no complaints at all - a special mention here to Carlos - one of the waiters who looked after us well during our stay. We did not try the actual restaurant - the menu was more limited than the bar menu and was maybe a little over-priced ?? House-keeping were also friendly and helpful. The hotel has great gardens and patio areas for outside sitting assuming the weather allows you to do so. For travelling into the city there is a convenient park and ride approx 5-6 minute drive from the hotel. We used this a couple of times as the city is difficult and expensive to park. I suppose in all of these things the main measure is if you would go back again - and following this visit we most certainly will.

"Long weekend away to visit Cambridge"

5
28/03/2016

Stayed here for 3 nights 4/5/6 March 2016. Had a FANTASTIC time, Large(ish) hotel with the feel of a much smaller, more intimate hotel. Friendly helpful staff, room was beautiful but if you're over 6' tall mind your head on the oak beams! Breakfast was great, with an excellent cooked English, full continental choice and as much fruit, cereal and yoghurty things to satisfy the more waistline conscious. The pool was beautiful with loungers and an enclosed sun deck, used the pool 3 times to work off the breakfast and a quick Jacuzzi & sauna to work up an appetite for dinner. We would definitely return.

"Worked out well in the end!"

4
21/03/2016

Firstly it's worth noting that I made this booking via Booking.com! Never again..I would rather spend a bit more and know I am going to get what I booked! Ok so looking on booking.com and I see a standard room for X price with breakfast etc but then an executive room for £12 more... I booked the executive room, treat for my husband and I and for only £12 extra.. BARGAIN..or so I thought... It turns out this upgrade does not include Breakfast so I had to add another £25 on to this amount. Didn't panic too much as thought hotel would be worth it...and you know what it is the hotel is beautiful! We arrive and are greeted by a lovely receptionist who gives us our room key etc... go to the room and find it's an interconnecting room & even though the door is locked (we checked) we can hear everything the couple next door are saying.. Not what I was expecting and no mention of this when booking online with booking.com. Over we go to reception and the lovely receptionist upgrades to a suite which was beautiful so massive thank you for that! Room was big, spa bath etc lovely.. would have been nice to stay in the summer as the outdoor area looked lovely. The bed were 2 singles put together but that seems to be the norm, and room was clean etc. We ate in the bar for dinner and the food was lovely!, In the morning we used the spa facilities and if we came again I would most definitely book a treatment. Breakfast was lovely and worth the £12.50 each! So overall a lovely overnight stay I will just book directly next time!

"Outstanding Service"

5
20/03/2016

A gorgeous hotel with a lovely spa, the treatments were excellent. We ate lunch in the restaurant and as we were a group we were given a private room, an unexpected treat. The food was excellent and well priced. The rooms were charming with beautiful views and the breakfast (private room again) was superb. What impressed me most about this hotel was that without exception, every single member of staff we encountered in the hotel and spa gave simply exceptional service. Nothing was too much trouble, all staff were attentive without being intrusive and went the extra mile to ensure everything was perfect. It is so rare to find an entire team who seem to genuinely care about the experience of their clients. Many other hotels could learn from this. We will definitely be back, the service alone is worth the room price!

"Wonderful but far"

5
20/03/2016

If you are staying at the hotel with the intention of frequently going to Cambridge town centre, then think twice as cab fares will bankrupt you. The hotel in itself is very beautiful, the swimming pool, jacuzzi, gym and sauna are a cherry on top. The room is very pleasant and clean. My only two criticisms are how loud staff were in the morning and the extremely boring and pretentious atmosphere at the restaurant - I do realise that's more of a personal observations though. Overall our stay was wonderful and I would happily return, although I'd dine elsewhere as not really my "vibe".

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa, responded to this review
Dear Thay G Thank you for taking the time to offer your feedback further to your recent stay. I am delighted you enjoyed your stay and were able to make the most of our facilities during your time. Please do accept my apologies for any disruption caused by staff in the morning and hope that the stay was peaceful other than this incident. We look forward to welcoming you back again soon

"Amazing!!"

5
18/03/2016

Mine and my husbands stay at the Quy Mill was wonderful!! The hotel itself is really attractive the old fashioned beams across the ceilings are beautiful,the food was great and the hotel was extremely clean (not always use to that in other hotels I have stayed in) The staff were great especially the night staff, very helpful and the young lad on the reception desk was really polite and made sure everything was fine, and offered to take our bags to our room for us. Overall this is a wonderful hotel and I will be returning!!! :)

"Not as special as it was. Reward scheme is worthless"

3
15/03/2016

I last stayed here in September and could not have been happier, room upgrade, food was nice, pool was nice, lovely grounds. Stayed there Sunday as we were going to the corn exchange in the city. Ordered a taxi from Panther Taxis and the driver told reception he was there and then turned his meter on, be careful as that made our taxi ride 18 quid, I used to drive a taxi in Cambridge and you didn't start the meter until people were in the cab. Anyway, back to the hotel, we got our room upgrade again, very happy with it, room 104, same room as last time in the beautiful outbuildings. Cleaning staff were a little noisy in the morning which I wasn't very pleased about as it had been a late night. We called reception to ask about the possibility of a late checkout, they said there would be a charge, this used to be free for Best Western Diamond members, you also used to get a free paper, now its a welcome gift, I have stayed at two Best Westerns since they updated their reward schemes and didn't get a welcome gift. I had an email from Best Western late last year to tell me if I stayed over 30 nights two years running you attained Diamond status for life, which on the old scheme was great, that meant, upgrades, free morning paper, points and money off eating in the restaurants, so I stayed my 30 nights last year, now they've done away with this deal before my second year was up. Moving the goalposts, they've introduced a new tier, Diamond Select, taken away points for spend in the hotel, away with morning paper (although in truth you rarely got it), the points are worth less than before, you get a welcome gift now apparently, no late checkout or early check ins without charge. I stay over 200 nights a year in hotels and luckily have an elite membership with Accor Hotels also, which is still worth something. Best Western also bombards me with emails of offers, if I spend two nights before a certain date I get $25 voucher, I chased this up recently only to be told this wasn't a UK offer, but they still like to send me them anyway. I have spoken to the Best Western Rewards team and they seem to think it is an improvement on the old scheme, not so, they also only told me of the welcome gift when explaining the newspaper had been removed from the scheme, they did not mention, the discount on food had gone or the points on room spend. Back to the hotel... the changing rooms in the spa were dirty and tired looking with a leak from an air con unit in the gents, my wife tells me the ladies changing area was also tired. The pool is nice and the sun room also nice. The grounds are still lovely just be informed on the new Best Western Rewards changes.

"A very disappointing experience"

2
13/03/2016

We travelled down to Cambridge for a very dear friends Funeral, which refreshments were provided for after the service at this hotel, which being a stranger to the area it was not very well signposted, the parking was very difficult as it was on gravel, and being disabled I found very difficult!!!! there didn't seem to be any disabled parking.??? There was just a sign on function room door stating "Private Function" there was no signage stating where the toilets were, there was no seperate disabled toilet it was in the normal ladies toilets which everyone was using. (No signage) The room was in two halves, and there was about 4 or 5 tables set out, but the staff had not put out any food, that arrived after about 40mins by a young man who did not seem as if he wanted to be there, after the sandwiches arrived the coffee ran out, and we had to wait ages before it was replenished everyone was wondering where he had had to go to replenish it, then when half of the guests had some sandwiches those ran out and we had to wait again, then all they bought in was fahita's with various fillings no sandwiches at all, most people were complaining, but the staff didn't seem interested at all. I hope they perform better service at Weddings!!!!!!

"Very relaxing"

5
09/03/2016

Just outside Cambridge with good fitness room, swimming pool, sauna etc. The breakfast was very good. Close to Anglesey Abbey and not too far from Wicken Fen for National Trust members. Bring your bike and cycle the Lode's Way towards Ely.

"Great Experience"

5
09/03/2016

A first class hotel although better signage would help in finding it. Spotlessly clean and staff friendly and attentive. A few miles from Cambridge but convenient for Park & Ride. At £1 for 18 hours, it is not worth driving in to Cambridge. Comfortable beds and excellent food although a little expensive. Obviously a good chief. There is no lift due to the layout of the Old Mill building, so people requiring wheelchair access will need to stay in the outbuildings, but may struggle with the gravel ground coverage. Although we didn't use the pool, we had look around and it seemed first class and a sensible sized pool. Does accommodate conferences but we had no issues with other guests. Worth looking at the old mill-wheel if you get a chance. Excellent grounds which can be viewed from the restaurant. If you are looking for a few days break in Cambridge, then highly recommended.

"Disappointing"

1
09/03/2016

Having booked in at the Imagine health spa for treatments and a half day use of spa facilities we were told we could go for afternoon tea afterwards without booking. When arriving to the main hotel to be seated, we were dismissed by staff at their 'waiting to be seated area' 3 times by a staff member. It didn't seem to be busy with customers and very few staff working. When we spoke to the bar staff they were not so friendly or accommodating, they just stated if you haven't booked 'the chef cannot make you afternoon tea'. Not suggesting we could have any other food or drinks. We have been to this establishment on many occasions and have found the staff to be slow, poor hospitality service and we would like to see an improvement. It's such a shame when we are members at the spa and health club to want to make further use of the hotel's restaurant and bar to be disappointed again and again. This ruined our birthday/mothering Sunday trip.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa, responded to this review
Dear Darren, Thank-you for your comments and please do accept our apologies for any shortcomings in service you may have experienced. As I commented in my email to you, we are sorry if our normal high standards have failed us on this occasion. You have highlighted some key areas of focus which need addressing. Thank-you once again for your review and we look forward to welcoming you back in the very near future for a much more enjoyable visit.

"Weekend break"

4
08/03/2016

On arrival, the staff were friendly and helpful which continued through our stay. The buildings were lovely. Unfortunately we were at the very top , which was about four floors up, high rising stairs and no lift. Ok for us, but I wouldn't recommend this floor for elderly guests. The pool, gym , sauna area was clean and well looked after. Beautiful grounds. Meals were lovely.a very enjoyable stay.

"Two Night Business Stopover"

3
06/03/2016

Arrived late evening and hotel not that easy to find down a long dark track. Hotel situated very close to the busy A14 and we could hear traffic noise from our room (No.31) situated in the main building. Also no lift and had to lug suitcases up four flight of stairs, our mistake and should have asked for assistance! Our room was small but nicely decorated and warm. Good sized ensuite shower but strangely no shower mat or shower caps provided. Requested from room service a latte and a glass of orange juice and the bill for this was£12.50 which included a £5 room delivery charge which we felt was pretty steep for just two drinks! We booked dinner in the restaurant on the second night which unfortunately didn't go too well. Had to wait 35 minutes before our starters arrived, which when you are tired and hungry is rather frustrating. The food however was very good when it eventually arrived and beautifully presented. Overall ok if you are visiting Cambridge (Newmarket Road Park & Ride close by and very efficient) but we would not choose to stay again.

"Golden Wedding Party"

5
06/03/2016

I write this the day following our Golden Wedding Anniversary when my Wife and I hosted 45 guests in the Garden Room. It was an occasion which will live long in our memory made so by the excellent quality of this hotel. From the time of Booking to the time of departure we were so impressed by the friendliness and courtesy of all the staff and here I mention particularly Zoe and Kelly. Indeed the attitude of everyone from reception to Bar staff and the staff serving an excellent meal was faultless. Thank you Quy Mill for a wonderful day.

"Good Value, Relaxing Stay"

5
02/03/2016

Excellent location, relaxing, good amenities, and excellent staff. Let's not forget good food as well. Walking distance to Anglesey Abby. Walk and enjoy the country side scenery not far from Cambridge.

"Weekend away"

5
23/02/2016

Amazing food and friendly staff and set in an incredible building. What's not to like?!!!! Definitely worth a visit if your in or around Cambridge. Why not make use of the spa too and really treat yourself other half

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa, responded to this review
Dear James T A lovely review, thank you so much. I am delighted the staff and food quality were highlights for you during your stay and the building added to the experience. Please do visit us again for another enjoyable weekend away.

"Birthday Treat"

5
22/02/2016

A three night break for my Wife's Birthday was everything we hoped for. Lovely bedroom with VERY comfortable bed and all the facilities one would expect. Very clean, super breakfast and excellent evening meal in the restaurant (although for the latter we were the only two eating, so somewhat lacking in atmosphere). The Spa facilities were adequate but sun loungers are at a premium due to lack of space. My wife used the Beauty Salon and was very pleased with the treatment and care. Very friendly and helpful staff. My only criticism would be the slightly inflated menu prices which is perhaps why the restaurant was lacking in customers but I would recommend that you give it a go. You will NOT be disappointed.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa, responded to this review
Dear Youngmans Thank you for your 5 star review. I am pleased you chose to celebrate your wife's birthday at Quy Mill Hotel & Spa and enjoyed a 3 night break here and found the hotel to be exceptionally clean with great food. We hope you will return in the near future for another relaxing break

"Valentines Stay"

4
17/02/2016

I booked last minute for a Valentines Night stay and it turned out to be a nice evening. I did feel the booking was a bit over priced but I suppose they can justify it by allowing use of the pool, hot tub and sauna. Other spa treatments come at an additional rate. It seemed to be a rather quiet hotel, even at the bar area. Prices there are also a bit steep, but again its a hotel. Our room was great, 202 I believe. Superior Room with a jacuzzi tub. Was told the tube was a single however thats not the case. We had dinner booked in for 2030 for the valentines package and that was also very good. All in all, a good evening just a bit expensive.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa, responded to this review
Dear Guest Thank you for taking the time to review Quy Mill Hotel & Spa. Delighted that you, like many other guests picked Quy Mill Hotel & Spa as your venue of choice to celebrate Valentine's and like so many others you enjoyed the night. We hope you will both be back for next year.

"Lovely Valentine's weekend stay"

5
14/02/2016

Fantastic stay at this lovely hotel. We were allocated a spacious room in the main part of the hotel with a four poster (the whirlpool bath was a bonus!). We used the leisure facilities on the first day which were immaculate. Also, despite a wedding being on at the hotel we weren't affected and the food both at dinner and breakfast was very good. Would recommend.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa, responded to this review
Dear Guest Thank you for your review. I am pleased you chose Quy Mill Hotel & Spa as the venue to celebrate Valentine's and we were able to make your celebration special. We hope you will return for Valentine's Day next year.

"Spa only for a hen do did not stay in hotel thank goodness"

1
10/02/2016

Lovely massage great staff but the facilities are awful. Poxy small over crowded swimming pool, poxy cold filthy showers, inadequate number of relaxation beds. The worst spa experience ever. Just nothing to do.

"Business trip"

4
10/02/2016

Stayed at the Quy Mill for one night prior to a meeting in Cambridge. A very nice place, friendly welcome from the reception staff, room of a good standard especially for the price, modern, comfortable double bed, excellent shower and bathroom facilities. Plenty of parking. Ate in the bar in the evening, good service and a reasonable choice, might try dining room for dinner next trip as the breakfast there in the morning was very good. I will certainly stay here again on my next business trip to Cambridge.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa, responded to this review
Dear igell Thank you for taking the time to offer your feedback after your recent stay at Quy Mill Hotel & Spa. I am of course pleased you were greeted with a warm welcome and went on to enjoy the rest of your time at Quy Mill. I would urge you to try our restaurant menu next time, we offer an excellent standard of food throughout the hotel but for me the evening restaurant menu is a highlight. We look forward to seeing you next time.

"Oustanding - 5 stars!"

5
08/02/2016

it was my mum and dad's 50th wedding anniversary and they could not accommodate us enough. the staff decorated our table and made my mum and dad feel so special. the service was impeccable, the food outstanding, rooms immaculate. I have marked 10/10 for everything which i have never done so before. Thank you to all the staff who made our weekend so enjoyable.

"Life savers! "

5
08/02/2016

I was a guest at a wedding in this hotel but did not stay there, the next day I went to pick up my car and my tyre had blown. I had no battery on my phone and went into the hotel to ask for help.the two ladies on reception Jessica and Sophie went above and beyond to help me, they lent me a laptop, let me use there phone and found me a charger for mine. They even range round local garages for me!! They let us stay in the bar area until my car was fixed. They where genuinely amazing and I don't know what I would have done without them so THANK YOU x

"Great staff"

4
06/02/2016

Just stayed the one night as was in town for the day on business, very good welcome by Helen on front desk who explained the whole hotel to me in a very succinct style which suits my style Very clean room if on the small side but overall very pleasant

"A beautiful and relaxed hotel to visit"

5
03/02/2016

We have been very regular visitors to The Quy Mill and Spa. The lounge or Conservatory are very pleasant places to relax and have coffee. The Tartan Room (with bar) is small, cosy and exclusive to dine in. The Restaurant, overlooking landscaped grounds, is again very different, both in atmosphere and decor. The food is absolutely fabulous - and extremely reasonable for a 3-course meal. The bar and waiting staff are all to be commended. And we mustn't forget the cheerful, helpful Maintenance Team - two very, very, very nice men who helped fix a car seat! Before you leave this excellent hostelry, make sure you visit The Wheel Room, where the old Mill wheel is visible through a well - designed "window" and, understandably, a very popular place for weddings. Cannot recommend The Quy Mill more highly, a gem in Cambridge 's countryside.

"Gave this hotel one last chance to change my mind and it was awful still!"

1
30/01/2016

I've been to this hotel 4 times now, the first two times were amazing. The 3rd not great and I thought I would give it one more chance to try and impress me like the first 2 times! This hotel has massively down graded.. It was mine and my partners anniversary and we asked for an upgraded room if possible. We were shoved on the top floor with beans so low that I banged my head numerous times. The person in front of us got a upgraded room.. A business man on his own with no special occasion to celebrate! Anyway not the main reason I am not happy.. As I have said this is our 4th time to the hotel and we were asked if we wanted to add breakfast to our bill at £15 per person even though the last 3 times this has been included in the price I said we would add one on and my partner would sit with me as he only eats one slice of toast and can easily go without. After some conversation with the general manager they told us we would have to pay and the rules regarding breakfast had changed in 2016. Next day we went for breakfast and the luxury items which I used to enjoy they didn't have.. No home mad bread and no branded HP and tomatoe sauce. Again something small but noticed this as these were the small things I appreciate! The lady serving breakfast was the rudest person I have ever met and made us feel really uncomfortable with me sitting eating my paid breakfast whilst my partner just sat there. She obviously thought I was going to give him some breakfast for free which I would never do! When I walked out of the breakfast room I was told by the manager that she had made a mistake and we could have breakfast for free, which I was grateful for but it proves She was lying the previous day as the policy had obviously not changed. It was to late for my partner to go back in and therefore missed out on any food. The room was dirty, the light near the bed didn't work the shower panel was falling off! Previously I mentioned this on my way out of the hotel and was just told that they were sorry so I didn't waste my energy telling them this time. Will never go back to this hotel and it's such a shame as it was my favourite hotel the first 2 times I stayed!

"Nice hotel"

4
28/01/2016

Stayed on business and the hotel was very good. My room was in a block just across the courtyard in what was probably a converted barn. It had a nice new feel and was very clean and well maintained. My room was spacious and I found the bed to very comfortable with good quality linen - a must for me. We ate in the restaurant which was good. The menu was a little limited for my gluten free diet, but my salad was nevertheless nice. They had some good beers too which helps.

"Fantastic stay"

5
23/01/2016

A fantastic stay at the Quy Mill hotel. Good facilities and a nice relaxing atmosphere. The food is good and great value. The staff are excellent, particularly Sam who was very professional and looked after us so well. We will look forward to coming back

"Appauling!!"

1
22/01/2016

Where do we start? We had arrived after attending our Grandmothers funeral, hoping to have a relaxing evening. We had been booked in for February, not January. Not much of an issue, as they had spare rooms, mistakes happen. We headed over to the Imagine Spa, which is the only gem in the 'Hotel of hell'. The therapists were very skilled, very sensitive and practically perfect. Thank you Hannah and the other girls! After a long day my sister stayed in the room to receive room service. Myself and my Mother booked a table at the bar. Over an hour later we still had no food and no explanation as to why. We asked how much longer this would take, to which the response was a while!? We decided to cancel the order and after an apology from one kind waiter we headed back to our room with a bag of free crisps each...woohoo! Clearly not worth the 2 AA's they boast about. We got back to the room, my Mothers bag was not there, after being told it would be brought over. The beds were comfy. The room was incredibly noisy, woken at 1am by next door having a bath. Wi-fi was non existent. Room was set up for 2 guests, even though we booked for 3, eg. 2 towels, 2 glasses, 2 robes etc. Upon check-out the real downfall of this hotel became apparent when the Duty Manager tried to deal with our issues. It is obvious the hotel has a blame culture between its staff. Nothing was the Duty Managers fault because 'she doesn't move far from the desk so cant deal with restaurant issues'. Staff lie to eachother, the lady at rerception had no idea she was meant to bring the bag over (yes she did) the restaurant had informed us it would be a long wait (no they didnt). The Duty Manager concentrated alot of the complaint on the fact the government make them cut down on towels for the environment. For one guest they provide 1 towel, for 2 guests they provide 2 towels, for three guests you are meant to check the wardrobe for the third towel??? I could go on, the staff attitude , especially that of the Duty Manager was the worst we have ever received. Overall an awful experience.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa, responded to this review
Dear Guest, Thank-you for your review. Please do accept my apologies for any shortcomings you may have experienced during your stay and rest assured this is not the normal standard of service at Quy Mill. You have mentioned some key areas to address and the relevant department managers have been spoken to, to ensure there is no such lapse in service in the future. Thank-you once again, such feedback is a valuable way for us to monitor and improve our operation as necessary.

"Obviously being run by bean-counters - shame as a lovely hotel!!"

2
15/01/2016

I have stayed in this hotel quite a few times in the last few years as it is convenient for our Cambridge office. Over this time I have seen a steady decline in quality and level of service. We have had various problems, arguments regarding our corporate rate, no hot water (more than once), very low water pressure, poor wifi, Completely ignored me whilst in the bar waiting for service (twice). Recent visit my colleague's room (twice) absolutely stank of drains, on request to move they insisted a maintenance man check, just in case we were lying!! Out of a group of six of us 2 wanted food off the bar menu but eat with us in the restaurant, we were told they couldn't do that as it might affect there AA Rosettes!! If its not an excuse then I wonder what the hotel industry is coming to. I have a feeling that guests inconvenience them and they would prefer it if we all stayed in our rooms quietly so they could get on with running the hotel a la Basil Fawlty!! I shall seek an alternative in the future

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa, responded to this review
Dear Claude998 Thank you for taking the time to write this review. I am pleased you have found all areas to be clean and well appointed. I would like to assure you we do value our guest feedback with the highest regard and as a result of feedback received similar to yours we have now invested heavily and installed fibre-optic broadband throughout the hotel to ensure we have excellent connectivity and internet speed across all of the bedrooms. We do hope you notice the difference on your next visit.

"No complaints!"

5
14/01/2016

Third stay and all aspects of stay were faultless. All staff were efficient and attentive and there seemed to be a good team spirit. Food and service excellent. Noticeable attention to maintenance inside and out. Probably worth upgrading to superior room if you like it really quiet. Will be returning soon ! Near Park and Ride to visit Cambridge to avoid parking nightmare.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa, responded to this review
Dear Janet J Thank you for your excellent review. I am pleased you enjoyed your stay and take great pleasure in sharing your feedback with the team of staff. We look forward to seeing you back at Quy Mill Hotel & Spa soon

"Amazing stay! Wonderful hotel!"

5
09/01/2016

The stay was a Xmas pressie to my other half to chill out before the madness of the new year. We checked in and used Imagine spa in the afternoon which was fabulous. The staff at this hotel were very helpful and friendly, we had the four course dinner in the restaurant which was delicious although we could not squeeze in our pudding and the staff oblidged by offering us a tray to take to our room and even offered to take it up!_ Our room was gorgeous and overlooked the river, was newly refurbished and cosy and clean with a lovely bathroom. We decided to pay the charge to have breakfast in bed......this is a MUST, the choice of what you can have and at what time is brilliant, the cooked breakfast included delicious local sausage and was served warm and by very accommodating staff! We had no issues whatsoever with WiFi as per previous reviews. I would 100% return to this hotel and spa and could not recommend it enough. Lovely surroundings! Great food! Excellent service! Relaxing spa! Good price! Thank you!

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa, responded to this review
Dear Emma S Thank you for your 5 star review, I am delighted yourself and partner chose Quy Mill Hotel & Spa as your hotel of choice for your relaxing break, we do have an idyllic location for such occasions. Having invested heavily to transform this mill into a four star hotel we are always delighted to hear it was a worthwhile investment and I note the new fibre-optic broadband is working well. We very much look forward to welcoming you back soon

"Excellent Hotel"

4
09/01/2016

We stayed for 2 days after the new year celebrations. we were given an upgrade as we are Best Western card holders. We found the rooms lovely and spacious , the bed was very large and comfortable. The food was good in particular the breakfast was superb made from local produce. The staff help to make this hotel they are very attentive and always with a smile from the moment we arrived until we left.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa, responded to this review
Dear Chaderoonie Thank you for taking the time to offer your valued feedback. It is always pleasing to read such a wonderful review and I have passed on your comments to the team of staff here who are always so grateful of such comments. We look forward to seeing you back at Quy Mill Hotel & Spa for another enjoyable stay soon

"Pleasant stay"

4
30/12/2015

Really friendly helpful staff, great service, nice location and enjoyable stay. Food was good and no more expensive than city centre eating and drinking. Gym and pool had everything we needed and were clean and in good condition.

"room for improvement"

4
25/12/2015

Stayed there many times recently in different rooms. The hotel is clean and well appointed. Breakfast is good and the spa/gym (free for guests) is great too. However, I don,t believe the executive room is worth the extra money, stay in the standard rooms. My biggest problem is the poor Wi-Fi. In all the rooms I have been in it's very weak and just about unusable. At least one mobile network didn't work either. T here is Ethernet sockets in the rooms, which I didn't try.

"Very Disappointing"

2
22/12/2015

I felt the entire place was off putting, the rooms were small, smelly and very noisy, especially as you could hear the extractor fan from the main kitchens the whole time. The telly was wonky and the remote barely worked. The staff were quite snooty, the cleaner asked if she could get away with not cleaning our room so she could go home early and the staff in the spa were appalling. We visited the spa on the Sunday evening and there was nobody to let us in. We finally found 2 boys wrestling in the mens changing rooms who were apparently in charge, casually informed us that we could go in if we wanted but there were no clean towels for us. The changing rooms were dirty and I would certainly not visit again.

"Very noisy"

3
21/12/2015

Have stayed at this hotel on several occasions in recent years however last night proved to be the noisiest to date. I would advise not to stay in room 24 unless you don't mind being woken up at 5 am from loud banging in the kitchen. am seriously thinking of investigating other local options for my next visit.

"smart environment, good food and drinks but pricey, terrible wifi"

3
20/12/2015

I went to a social event held here, and enjoyed the event because it was a nice place to visit, the food was good, the staff helpful and polite. However, the WiFi was completely useless. There were a number of broadcasted IDs, which either ignored my phone, or allowed me to connect but didn't actually give me any access to the internet. Moreover, I could barely get any mobile signal at all (Three) and neither could friends on other networks.

"Christmas party night"

4
18/12/2015

The rooms are excellent, very clean and modern. We had a head waiter who was exceptionally friendly and looked after our guests very well. The music was great and varied for everyone's enjoyment and the rooms were decorated nicely. The food was a little hit and miss but we gave exception to this due to the amount of guests. We were disappointed in that our confirmed booking of seating area was changed to a back room without discussion. This segregated us from the bar and dance floor something we did not expect. Overall a great night but be sure to check your booking details very carefully.

"Lovely comfortable Hotel outside Cambridge"

4
16/12/2015

Lovely room - very comfortable for a standard basic type - modern & very clean with a great bathroom. Spa was excellent - treatments were so relaxing & all the reception & spa staff were really friendly & helpful.

"Good hotel average food."

4
13/12/2015

Clean and comfortable hotel near the centre of Cambridge. My only complaint was the service at dinner and breakfast was very slow and the food only average. My husband used the health spa facilities and thought they were very good.

"Best weekend away "

5
09/12/2015

We attended a Quy Mill Christmas party, and as it was me and my girlfriend's anniversary we decided to stay the night. The room was fantastic. It was very spacious and in immaculate condition: couldn't find any dirt/dust anywhere! The bath was a jacuzzi bath which for any romantic getaway is lovely. We had full use of the facilities and decided to use this to our advantage to take some time in the gym and to go swimming, it's everything you could ask for. The staff were very helpful and made us feel very welcome. Overall the two days we spent there was perfect - the room, the bed, the food and the service. Would definitely recommend and will be going back despite the price.

"Lovely stay! "

5
29/11/2015

Such a lovely hotel to stay in :) We stayed here for one night whilst visiting relatives in Cambridge. We were only there the weekend and didn't have time for the spa :( Apparently it is good- maybe next time! The room was lovely, the staff lovely. Would visit again.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Guest Thank you so much for your truly excellent review which gives great pleasure to read and share with the team here at Quy Mill Hotel & Spa. We hope to welcome you back again soon and please do try the Spa.

"Long weekend break"

5
24/11/2015

Only a short drive out of Cambridge, and worth it. Rooms are all to a high standard, the restaurant offers first class food and there is a good bar menu as well. Service throughout was excellent - all of the staff were friendly and welcoming while also being professional and efficient.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear James M Thank you for your excellent review. It gives me great pleasure to share your feedback with the team of dedicated staff at Quy Mill Hotel & Spa. Having invested heavily in refurbishing the hotel over recent years we are delighted the investment is noticable. We look forward to welcoming you back for another enjoyable stay soon.

"Sound and comfortable"

4
15/11/2015

Having stayed here before I knew the basic choices in accommodation and went for one of the more spacious rooms in the courtyard barns. Room was fine and an excellent benefit is the use of the sport centre with its very good pool and facilities. Its fair to say the sport centre change room needs a smarten up but otherwise good. Breakfast was fine, dining rooms rather awkward configuration. Plenty of parking. Reasonable value. I am amazed how many reviewers book a hotel without seeing the location, this hotel is about 6 miles from Cambridge. I would stay again.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Guest Thank you for taking the time to offer your feedback after your recent stay. I am delighted that you enjoyed your previous stay and once again chose Quy Mill Hotel & Spa as your venue of choice. We do hope you visit again soon

"Cambridge Quy Mill"

3
10/11/2015

Generally good service and standard but check whether they are holding a function on a Saturday night. The level of noise is totally unacceptable. On complaining was moved to a cold soulless room although it was quiet! Breakfast and bar meals good though expensive

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Guest Thank you for your review. Please do accept my apologies if you have been disturbed by an event at the hotel, we do always try and locate guests away from any events being held and I am sorry that we failed to on this occasion. We do hope to welcome you back in the not too distant future.

"Off the beaten track"

3
09/11/2015

This hotel was a mixed bag for me. It's one of those place that's been updated and extended bit by bit over a period of time and some of the updates just clash and create a strange vibe or atmosphere. Check-in was a pleasant experience - fast with no issues so got to my room in a matter of minutes. The room was quaint, to say the least. In the original part of the hotel, the room had a a four-poster bed and a very small TV. The bathroom was very outdated, but served its purpose. The room had a great view. The bar in the hotel was the worst I have been in - zero atmosphere with very few patrons. I was on my own on most occasions, and because of the location of the hotel, getting into town wasn't easy and always requires a taxi. The staff were friendly though. I ate in the restaurant which was really surprising as it was excellent. The food was almost fine dining, well presented and tasty. I wouldn't stay here again as it is too far away from town and the was extremely quiet.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Michael M Thank you for taking the time to write this review. I am delighted you enjoyed the food in the restaurant, we have once again this year retained 2 AA rosettes for culinary excellence, I also note you found the staff friendly. We are a country house hotel located 5 miles from the centre of Cambridge set within 8 acres of gardens and grounds and although the hotel is busy the location does lend itself to guests looking for a quieter location and wanting to avoid the often heavy traffic of more central locations. Thank you again for your review

"The rest we needed"

5
01/11/2015

We stayed at the BW Quy Mill on our wedding night. It was the perfect hotel for an escape from the excitement of our wedding, and provided the restful, relaxed yet caring atmosphere we wanted combined with enough quality touches to make the experience special.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Guest Thank you for your review and also for choosing Quy Mill Hotel & Spa as the venue for such an important night. I am delighted we were able to play a part in your wedding day and the relaxing atmosphere made your wedding night a special one. We do hope to welcome you back in the not too distant future. Thank you again

"Not the best, Western"

3
01/11/2015

Too expensive for what it is - drinks prices out of order. Too far from Cambridge city centre, a point lost on me when booking. Captive audience to some extent so had to eat in the overpriced restaurant. The cooking was ok but as it purports to be fine dining I would expect much better. Noise from A road was intrusive also in a room costing £85 the night

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Guest Thank you for your review. I would like to assure you we regularly compare prices with all four star hotels around Cambridgeshire to ensure we are priced competitively within our market, I am sorry you found this to be expensive. May I thank you again for taking the time to write this review, it is only through feedback such as yours we are able to measure and enhance our customer experience at Quy Mill Hotel & Spa.

"VISIT FRIENDS IN CAMBRIDGE"

5
01/11/2015

We often stay in Best Western Hotels and found this to be one of the best. The room was a good size, lovely and warm and the fixtures and fittings seemed quite new and very clean. We used the restaurant twice and found the food to be first class. The meals weren't cheap But they were worth every penny. We will make this hotel our first choice If we ever stay in Cambridge again.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear John P Thank you for taking the time to write this perfect review. We are all delighted to read such feedback, the team of staff at Quy Mill Hotel & Spa are all committed to achieving the highest of service standards and I am pleased this was apparent during your stay. We do hope to welcome you back again soon

"Enjoyable stay"

4
30/10/2015

The hotel and amenities were good, friendly smart staff and the food was good. Only issues were the water pressure and temp in the shower, plus the WIFI signal in the room was non existent. Other than this great!

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Craig A Thank you for taking the time to write this excellent review. It always gives great pleasure to share such feedback with our team of committed staff. I would also like to point out we are now in the process of installing fibre optic cabling which will vastly improve the signal and speed of the WI-FI. We do hope to welcome you back soon

"really quite good..."

3
26/10/2015

There are lots of good things about this place - its actual fabric is good, a converted mill (with extant waterwheel) and newly-built but stylishly ambient wood/stone outbuildings which house lovely rooms and - in the largest - the pool, gym, spa etc. Everything is well-decorated and furnished, and the restaurant and bar are no less attractive. The staff are without exception delightful; all very young (and could thus possibly do with some minimal hotel & leisure-industry curriculum; little things get overlooked and then start to stack up when they're busy ) and eager to please. The food is generally quite good, and relatively reasonably priced. My only reservation is that the hotel is adjacent to the busy A11 and a roundabout, so that traffic noise was almost constant (and throughout the night), whether in my room - in the main, 2-foot-thick-walled building - or outside in the otherwise very pleasant grounds...

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Peter C Thank you for taking the time to review Quy Mill Hotel & Spa. I am pleased the recent refurbishment of the hotel was apparent during your stay and you found the decor to your taste and also take the time to note the friendly and helpful staff. We are indeed 0.5 mile from the A14 meaning we are ideally located for Cambridge and Newmarket and although traffic noise can be heard outside of the hotel I am surprised you were able to hear the traffic noise inside the hotel. I do hope you will use Quy Mill Hotel & Spa when you next visit the area

"Good afternoon tea"

4
25/10/2015

Booked an afternoon tea for my friend's birthday. We had a really lovely tea and even though I was very fussy as pregnancy hormones meant I couldn't stomach the smell or taste of chocolate, they accommodated this without any problem for me and gave me a slightly different selection of cakes. There was one cake which was dry and tasteless which is why I haven't given 5 stars, but the tea, sandwiches and rest of the cakes were lovely.

"Hotel and spa great restaurant not so!"

4
19/10/2015

Lovely hotel and spa best price via booking.com came in £70 cheaper than the hotel direct for a one night stay.We stayed in a suite to accommodate our little boy this cost an additional £40 as they were unprepared to let him stay in a double room and sleep in our bed. I'm sure the upgrade was worth it but it was something we would have rather not paid. The original price quoted directly from the hotel was £157 as this was the only type of room available being a suite-bearing in mind i was only booking for two adults at the time and no child. Booking.com mysteriously had a double room available at a rate of £89 we later added our son to the booking with a £40 surcharge making the total £129- I very much doubt that 'they had no other rooms available' based on my experience with the hotel direct. The spa was lovely with a clean well kept pool. The restaurant was another experience.....breakfast was tasty but overpriced.....£16.95 with the hotel direct and surcharges of approx £5 for anything out of the ordinary...we paid £12.50 via booking.com and no charge for our son which was a plus point. The etiquette and staff were both good and friendly although the drinks service in the restaurant was really slow. A good choice of wines including more prestigious available by the glass including champagne which was a bonus. The meal however was another matter....described as 'fine dining' it just didnt cut it and was NOT GOOD VALUE AT ALL!! although not a fussy eater i do know good food and all three courses were pretty tasteless and not cooked well. I could of cooked better myself by far.I would consider staying at the hotel again but would not eat at the restaurant again in a million years!!!

"Great restaurant and the rooms are nice too"

4
18/10/2015

If you're thinking of staying in Cambridge this might be a great choice. It's about 6 miles out of town but the prices are reasonable in comparison with what you're likely to get for money in the City centre. I've stayed here a few times over the last four years and each time has been really friendly and positive. This visit was no exception. The rooms are all fairly new and the hotel as a whole has some character. There is a really well-equipped gym and - assuming you've burned off enough calories - there is an excellent menu in the restaurant. I stayed for one night on business and all aspects were very agreeable, especially the fact they serve Newcastle Brown ale in the bar - an excellent addition to any selection of beers!

"Stayed over after wedding"

4
14/10/2015

A good friend was getting married and this was a perfect location with a short taxi ride to the venue. We booked 2 rooms, they were well equipped and not noisy which was a bonus. Breakfast was buffet style and very good. A good hotel for family and friends

"Average at best"

3
14/10/2015

This is a pretty average motor hotel slightly outside of The Cambridge loop road. Price was pretty high but not out of line for Cambridge. The room we stayed in was in the older building. The room itself felt a little dated but the en suite was large and well appointed but the tub/shower was strangely placed. Breakfast was below average and breakfast service wasn't very good. Overheard one server when asked for more toast essentially told the table that it was on the sideboard so get it yourself. One breakfast's poached eggs had a strong vinegar taste. One weekend night was very, very noisy in the room with some event with music playing.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Guest, Thank-you for your review. Quy Mill Hotel & Spa is a 4 star Hotel, recently refurbished with 2 AA Rosette's for culinary excellence and numerous quality awards including an award for its Breakfast, so not sure how this resembles a 'motor hotel'? We do however, apologise for any shortcomings that may have been experienced by yourself whilst staying with us. This is an unfortunate isolated incident and not the normal level of quality guests experience at Quy Mill. Your comments have been addressed with the relevant department heads to ensure there is no such repeat. Thank-you once again for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary.

"Great value for exceptional hotel (hidden gem)"

4
11/10/2015

I was told that the Best Western has high end hotels in European- although considered a budget hotel in the U.S. The Quy Mill is a very nice hotel given the price. I was pleasantly surprised by the accomodations and surroundings.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Guest, Thank-you for your positive review. We are delighted we pleasantly surprised you!! We look forward to welcoming you back in the near future for another enjoyable visit.

"Lovely hotel"

4
07/10/2015

A little bit difficult to find due to being down a country lane parallel to the motorway- not lit at all? Hotel entrance and staff were very welcoming. Accomodation was in a wooden type chalet which was very comfortable and clean but flooring/carpet was very noisy when you walked on it?? Very odd Didn't use the pool but breakfast was excellent. Location to Cambridge was very good as just up the road for Park and ride. Food in the bar was excellent but did feel that the drinks were expensive. Would stay here agin Excellent pub five minutes up the road

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Guest, Thank-you for your positive review. We are delighted you enjoyed your stay with us, and enjoyed the food and welcome you received from our team. We are set nicely off the main road at the end of a long section of council owned road which s fully lit with street lights the full length. Thank-you once again for your review and we look forward to welcoming you back in the near future.

"Disappointed"

3
05/10/2015

Disappointed that upon arrival ( group of 10 people) staff were unsure if they could serve us the lunch menu as they had other functions taking place. We had arranged this a time of booking. However when lunch did arrive it was good. Evening meal disappointing. Crab fish cake not tasting of crab and poached egg very tainted with vinegar. Excessive wait for main course approx one hour fifteen minutes from ordering. One of our party ordered Tornados Rossini which was tepid. He pointed this out to the waitress who said ' you should have said something earlier' no real apology offered. In the main the rest of the staff were very pleasant. My Sea Bass and my wife's was quite over cooked and dry. The bed of potato was swimming in water. All in all disappointing for what it cost. Will not be rushing back

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Guest, Thank-you for your review. I am disappointed to read of some shortcomings with your experience of the hotel. Please do accept our apologies for this and can assure you that this was an unfortunate isolated incident that is not the normal at Quy Mill. We pride ourselves in the quality and service we provide in all areas at the Hotel and therefore are disappointed to read such feedback. These issues have been addressed with the relevant department heads to ensure there is no such repeat. Thank-you once again for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary.

"Disorganised chaos"

3
05/10/2015

Inability to book the restaurant as a resident not helpful when this hotel is so far from the city. Breakfast was so slow that it was almost lunch. The bars are without any ambience and the service is very slow. This place, in my opinion, is poorly managed.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Guest, Thank-you for your review. Please do accept our apologies for any shortcomings you may have experienced. Thank-you for highlighting some key aspects of your stay which may have let us down somewhat. In respect to to dining, we appreciate that we can get busy therefore we offer all guests several opportunities to book for the restaurant prior to arrival, at the booking stage and with a follow-up courtesy email. Unfortunately, these were not availed by yourself. Please do accept our apologies again, and thank you for your feedback, such comments are a valuable way for us to monitor and improve our operation as necessary.

"Delightful weekend"

4
04/10/2015

After initially being disappointed by the reception area to the hotel and problems booking in, we went on to spend a few very pleasant nights here. I could not fault the room as it was immaculately clean and had everything I needed. The restaurant staff were very pleasant and helpful and the food was beautifully cooked and presented. Looking forward to a return visit.

Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review
Dear Guest Thank you for your excellent review. I am sorry you were initially disappointing on checking in to the hotel, however I am delighted to read that the remainder of your stay was pleasant and in particular you note the restaurant staff and food along with the cleanliness of the hotel to be a highlight. We look forward to welcoming you back in the not too distant future

"Pleasant environment for an Hotel"

4
04/10/2015

After finding my way down a long and winding track I saw the sign to assure me that i was still heading in the correct direction. Once at the hotel which is an old house and some converted barn. The facilities are good and I particularly enjouyed the use of the leisure centre. Breakfast was excellent and the buffet offered a good variety. Cooked breakfast had to be ordered. I would stay here again