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Best Western Burnley West Higher Trapp Hotel, Burnley

Trapp Lane, BB12 7QW, Burnley, Great Britain - Ver en un mapa
Best Western Burnley West Higher Trapp Hotel - Vista exterior El Best Western Burnley West Higher Trapp Hotel se encuentra en el centro de Burnley. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El fantástico Best Western Burnley West Higher Trapp Hotel es un establecimiento cargado de magia. Las vistas panorámicas a Lancashire desde la colina Pendle Hill (antigua morada de las famosas brujas de Pendle) hechizarán a todo aquel que la visite y le dejará anhelante de volver una y otra vez. Los huéspedes de nuestro hotel podrán disfrutar de actividades de senderismo o simplemente un paseo en lo que se ha convertido en uno de los pasatiempos favoritos de los habitantes locales gracias a los pintorescos e idílicos paisajes de la zona y entre los que destacan la ruta The Penine Way, que ofrece innumerables puntos de interés y unas vistas aún más impresionantes. Situado a sólo cinco minutos de la salida J8 de la M65, nuestros huéspedes estarán situados a menor distancia la la autopista de lo que pudiera parecer, pero siempre tendrán un lugar cálido y acogedor al que volver al final del día. Este hotel es la opción idónea para viajes de placer o de negocios y cuenta con 29 elegantes habitaciones y un restaurante totalmente renovado que complementa a la perfección nuestra variada oferta.

Best Western

Burnley West Higher Trapp Hotel




Los puntos fuertes del hotel

  • Restaurante
  • Salones / Bares
    Salones / Bares
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
Travelers_Choice 2020
Basado en la opinión de 1085 huéspedes
Muy bueno
Con amigos Con amigos
De negocios De negocios
En familia En familia
En pareja En pareja
En solitario En solitario
Calidad del sueño
Relación calidad-precio

"Shocking food"

Freemason1, Brierfield, United Kingdom 03/05/2021

Visited yesterday for Sunday lunch. Really well set up, large marquee with heating. But it was clear from the start it wasn't well organised. A couple of tables complaining they'd been waiting ages for food, couple opposite complaining food was undercooked. After being there half an hour our food order was taken. ( lovely waiting staff) I ordered seabass and fennel salad, which was completely tasteless, hubby said same about his belly pork. We'd both ordered roast beef for our main, sounded delicious on the menu, served with various veg to include cauliflower cheese, a rich gravy etc. In reality it the beef was tough and almost impossible to cut through, there was about a teaspoon of the thinnest gravy served on it, cauliflower cheese was a miniscule floret no sauce etc, the rest of the veg served with it was rock hard, and I love crunchy veg, but not raw. I asked for more gravy and some actual cauliflower cheese, as advertised. A good 10 minutes later these arrived, by which time the rest of our food was cold. Ate some of the meal that was edible. Our plates were cleared away, nobody asked if everything was ok, so I thought I would mention something when staff came to ask about desert, but no-one came to ask if we wanted any. Asked for the bill as the prebooked taxi was on its way, and to add insult to injury we'd been charged extra for the cauliflower cheese! Didn't have time to query it as by this time our taxi had arrived. All in all an unpleasant experience. This wasn't the treat out we wanted, and tbh, we will never visit there again.

"fabulous and unbelievable views"

garyford2021, South Shields, United Kingdom 30/04/2021

extremely pleased when arriving at the hotel beautiful setting stunning building check-in was very professional and informative and i received an upgrade i was informed about the outside dinning and breakfast system during covid regulations which was again exceptional had a room overlooking the gardens at the front and the view over the hills was breath taking room fresh and furnished to a high standard ,went down for dinner in the marquee which was heated with heat lamps above your table the menu was great and the food home cooked which was fabulous the service from the staff was great and a bit chat was nice then had the best sleep as it was so quiet bed comfortable and room service in the morning with a full cooked breakfast which was 10/10 great sleep refreshed for my day ahead will be back for sure thanks folks

"Great afternoon tea."

gcoochy, Burnley, United Kingdom 25/04/2021

We booked an afternoon tea for four people, the setting outside was lovely, the food was lovely. Service was a little slow, we had to ask for the bill three times and the pastry on the sausage rolls was undercooked, actually almost uncooked, apart from that it was a good choice.

"Great stay"

lassinyorkshire, yorkshire 01/11/2020

Lovely location. Friendly and helpful staff. Excellent food with choices for breakfast. Evening meals really well presented and flavoursome. Only criticism is that room was rather tired. Very cautious when moving around in 4 poster bed as it had many repairs with extra screws and metal bracing. Quite amusing as we were celebrating our silver wedding!!!!!! Caused some humour for our friends when we sent photos x

Jamie Proctor, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for taking time to review the Higher Trapp following your stay. So pleased to see you have awarded us top marks! We are delighted to read your lovely comments. I shall certainly pass on your compliments to the kitchen team and the rest of the Trapp team. We hope you both enjoyed your anniversary celebrations. We hope to welcome you again soon! Warm regards Jamie Proctor

"Excellent Break"

mikey7909, Warrington, United Kingdom 25/10/2020

Many moons ago had purchased AI night which eventually we were able to take. Very welcoming reception from Kerris who explained the COVID arrangements. The Hotel was certainly not busy indeed I saw only a couple of other guests. We had booked a twin room of which there is only one. It was unfortunate that the window, which gave a panoramic view of the countryside, had been put out of commission by a previous guest. it is also above the kitchen/bar area and the commercial extractor fan runs all night. Dinner was lovingly prepared by Sam with starters and a delightful special, Shoulder of lamb, served by Mollie who also kept us supplied with the excellent house house wine ( and later the Martell and Bells !) A decent sleep and up for a freshly cooked full English breakfast served by Anna. My wife wasn't feeling to brilliant so Anna arranged a bacons on toast sandwich for me to take out. We were leaving for a couple of nights in Borobridge but before we left had a conversation with Jamie the manager. An equable one which saw a discount on the current AI rate leading to a return on the Sunday. The upgraded room was welcome and a delight. Over the weekend the area had been affected by COVID regulations which meant alcohol only with a meal. Emily and Emily looked after us very well and we were able to 'spin out' the ordering and eating of the dinner. Again Sam was on duty and served up a wonderfully cooked swordfish Steak and a Blade of Beef. absolutely 'on point' . Early to bed and breakfast served by Megan. Late check out and off to Clitheroe. An amusing point about breakfast, the 'local sausages' come from Rotherham. Such a shame when the renowned sausage shop Cowmans is 5 miles away in Clitheroe. So we left having booked again for a night when we return from a break in November in Harrogate on the same terms. Hopefully the alcohol restriction will have been lifted and we have a leisurely evening. Must mention the groundsman John who has a pair of Border Terriers. wonderful to see them gambolling in the grounds as he went about his work.

Jamie Proctor, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for taking time to leave feedback following your stay with us at the hotel. Delighted to read such a wonderful review and its great to hear you enjoyed all aspects of your stay. Glad to hear you enjoyed the food, I shall pass on your review to the kitchen team and of course special mention to Sam! Pleased to hear that all the team looked after you well, And the will all be excited to see there names on TripAdvisor too! We aim to provide all guests with a superior experience so its great to get feedback confirming this. We cant wait to welcome you both back again soon! Kindest regards Jamie Proctor


User 18/10/2020

Amazing stay! The Food was amazingly delicious so tasty! Emily and Emily were lovely and very friendly! The hotel was beautiful and the grounds were well kept! Definitely coming back to stay again in the future! :)

Jamie Proctor, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for taking time to leave such a brilliant review following your stay at the hotel! So pleased to read that you thoroughly enjoyed all aspects of the hotel. I shall pass on your lovely words to the Emily's , I am sure they will be delighted to hear they are both doing a great job! We look forward to welcoming you back again in the future Kind Regards Jamie Proctor

"Silver wedding anniversary"

User 11/10/2020

Upgraded to superior room on line as suprise for hubby Checking in was aware didn't spoil suprise Extremely happy with room x views from room amazing stayed all inclusive package wasnt disappointed food & service during these trying times outstanding thankyou

Jamie Proctor, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for taking time to review the hotel following your stay. So pleased you chose our hotel for your silver wedding anniversary celebrations, We are so pleased to hear you both enjoyed your stay. Great to hear you were able to take advantage of our all inclusive deal as well as on of upgraded bridal suite rooms! I shall pass on your lovely review to the team. We hope to welcome you again soon Warm regards Jamie Proctor

"Average at Best"

RossyRamblers, Rossendale Lancashire 11/10/2020

Chose the all inclusive package and had to rearrange twice due to Covid lockdowns. We were married at Higher Trapp some years ago and decided to take up the £99 all inclusive overnight deal. (This is now £138 apparently.) At £99 it was not a bad deal at all but certainly would not pay more. Staff all very friendly from reception and waiting on staff to housekeeping staff. Food though pretty average at best - nothing special and the menu for the 2 course all inclusive quite basic. (Presumably to keep costs down). Breakfast was ok but again pretty average in quality. Toast was warm bread! One lady serving and taking orders at first and forgot our fruit juices due to this. Second member of staff arrived later and was poorly dressed in leggings with holes (not fashion holes but worn holes) and not what is expected at all. The hotel seems to need some TLC on decor and the Restaurant feels like a pub now rather than a nice dining area. Whilst Covid means tables have to be bare they should not make it look like a working mens club! The bar and restaurant is gloomy and needs brightening up. The bedroom too was dated and uninspiring. Lovely views of garden but garden too looked unkempt and unloved. In summary:This experience was a change of scenery for us since we've not been out much at all this year due to Covid but would not do again tbh and certainly not at this higher price.

Jamie Proctor, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for taking time to provide us with feedback following your stay with at the hotel. I am disappointed to read you found some elements of your stay average. Please be assured all your comments have been taken on board. we have recently upgraded the all inclusive menu to include more choice along with options to upgrade also. I have spoken with the kitchen & restaurant team regarding the breakfast quality, And improvements will be made. Unfortunately due to the covid rules we were not allowed to dress the restaurant tables with any items, This in effect did make the restaurant look a little dull. Hopefully we will be back to normal as soon as possible. I do hope you decide to return in the future Warm regards Jamie Proctor

"Fantastic wedding venue"

kevintownson, Manchester, United Kingdom 08/10/2020

Our experience of hospitality was excellent from the very start to finish. The staff, Jamie, Katie, Meghan along with all the other staff could not have been better. Every small detail was taken care of. The food and accommodation were first class, as well as the decoration of the wedding room. The whole organization of our wedding was smooth and leave us with happy memories. We stayed in the Bridal suite, beautiful room with a view over the amazing garden. The room was nicely decorated, we even had a framed photo of our wedding there along with a bottle of champagne when we arrived in the evening . Highly delighted.

"Beautiful location and food"

J8860JGandreal, Accrington, United Kingdom 07/10/2020

Excellent standards of cleanliness especially with COVID-19. Food was to a high standard with a good selection of meals. Home made burgers were amazing, with lots of flavour. Staff had a good knowledge of all the offers the Hotel had on offer. I will definitely have a return visit

"Well looked after"

577andrewg, Poulton Le Fylde, United Kingdom 06/10/2020

We just had a night here on the all inclusive deal and room upgrade. Although quiet, all the staff looked after us extremely well, nothing too much trouble. food was excellent, room great, bar service very good. Great service all round under the current circumstances. We'll be back!

Jamie Proctor, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for taking time to review the hotel following your stay. I am delighted to see you've awarded us top marks! Its great to hear that you enjoyed all aspects of your stay with us. Thank you for your kind words regarding the staff, I shall be sure to pass on your kind words. We hope to welcome you again in the future. Warm Regards Jamie Proctor

"Little gem of a hotel"

annecasey1, Manchester, United Kingdom 01/10/2020

We stayed in the lodge and had an all inclusive night. The staff were simply the best, nothing was too much trouble, communication (thanks Kerris) was so professional and helpful. The food was very good quality and the service impeccable, Megan and Emily took really good care of us, great attention to detail and a fantastic well coordinated team. Highly recommend this place.

"Great Night Away"

LiverpoolLakes, Liverpool 30/09/2020

We booked the one night dinner B and B plus all inclusive bar from 5-9pm. We stayed in the Lodge which is next to the hotel, nice and quiet with parking right outside the room which was appreciated as we had to unload a large cage for our dog. Dogs very welcome but not allowed in the bar and restaurant areas and you have to stay in the overflow area for food and drinks if with your dog. The overflow area is the best area of the hotel with its large fireplace wood panelled walls and big armchairs and sofas. Scenic country walks from the hotel, a great value for money package and fabulous staff means we will definitely recommend and return. Special thanks to Jamie for the help he gave us on the walk when we got lost but all the staff deserve a special mention as they made the stay very enjoyable. Thanks to everyone.

"Afternoon tea deal"

User 29/09/2020

great hotel, lovely food, service was great, friendly staf.f the only negative was no large bin in the bars toilets, people were putting used paper hand towels in and with the covid situation that was not great really

"ALL INCLUSIVE DEAL 0ne night 20th Sept"

barbarapW41Z, Liverpool, United Kingdom 23/09/2020

We enjoyed a lovely night away here the food and drinks package were really good. The only fault I found was that the double bed wasn't very big but the deal is for a double so perhaps may be worth having an upgrade to a king size. The gardens at the back o the hotel are fabulous and the views outstanding. The staff were all very helpful nothing was too much trouble. Molly and Emily and the lad who were on the bar in the evening were really nice nothing was too much trouble to them.

"Weekend all inclusive"

wobblycheeks, Warrington, United Kingdom 21/09/2020

Stayed in the all inclusive deal last weekend. Lovely hotel. Clean in all public areas. All the staff were very polite and willing to help in any way. Food was very good,tasty and cooked well. Our room was a little tired, mould in the bathroom and a little funky smell when we first went in but I guess it had been shut for months. Would highly recommend the all inclusive deals.

"great stay"

User 21/09/2020

we have just returned from higher trap house on the all inclusive deal, the food was the best we have had at the lavender hotels we have tried. the staff always had a smile on there face. I would recommend this deal and will be going again in the future.

"Much needed night away"

ollieanddarcie, Kendal, United Kingdom 17/09/2020

We took advantage of the very good all inclusive offer and also upgraded the room and added late check out On booking we were dealt with in a very professional, friendly manner which gave us confidence in our choice On arrival we were greeted with the same professional, friendly attitude All Covid-19 measures we in place throughout the hotel and all adhered to which made us feel extremely safe for the whole of our stay The setting of the hotel is beautiful. A beautiful old building set in fantastic gardens. Loved the wedding set up and can see why many people choose this place for their special day Our room overlooked the gardens and was large, bright and airy. Very comfortable bed which made for a great nights sleep. Loved the Nespresso machine and the rest of the hospitality tray Great decore, carpet and furniture Bathroom was a bit dated but had everything you need and perfectly functional The food at dinner was delicious and all served with a lovey smile Mollie is a great asset and we'd love to clone her!! Good selection of drinks from the bar Room service breakfast was also served with a smile (though we didn't get the ladies name) and was delivered on a butlers tray placed on a stand and not just passed through the door to you like most hotels We would most defiantly return to this hotel again and will recommend it to our friends Thank you for a lovely restful night away


nickiiiiiiiiiiii, Ellesmere Port, United Kingdom 15/09/2020

We booked the all inclusive deal and opted to upgrade our room to a superior suite at an extra cost. I was pleased with the room size but there was a musty stale smell to the room which was a bit off putting. The room was very dated and needs a bit of TLC. The setting was beautiful set in the countryside with lovely views. The food was delicious for both evening meal and breakfast, waiting staff very friendly and attentive. Would I come again? Probably not to this hotel in particular but we would certainly go for the all inclusive deal again in a different hotel of the chain

"Dated Guest Room"

User 14/09/2020

Good enough for a few days stay, the hotel is set in very nice grounds with good views of the surrounding countryside. My room was in the annex which overall was fine however the carpets are quite dated & showing their age as was the room. In general a pleasant enough stay.

"Amazing food amazing staff "

jillymarks, sheffield, 12/09/2020

We have just checked out after a fab 2 night all inclusive stay. I would highly recommend these facebook offers. £208 per room 2 nights dinner bed and breakfast and free bar! The food was fab tasty and fresh. All of the staff are lovely and cannot do enough for you. Yea rooms a tad dated but spotlessly clean and have everything you need.

Jamie Proctor, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for taking time to review your recent stay with us at Higher Trapp. So pleased to see you have awarded us top marks! Your kind words mean so much to myself & the team. We hope we can welcome you again in the future. Kindest regards Jamie Proctor

"Great little gem"

Lynne D, Manchester, United Kingdom 08/09/2020

Stayed one night at this lovely hotel. Very accomodating staff, extremely helpful especially Alice. We were provided with leaflets on arrival for some lovely local walks. Breakfast was very good and our dog was even given a sausage. Would definitely stay at this establishment again.

"Hidden Gem"

JoanneM345, St Helens, United Kingdom 04/09/2020

I spotted this hotel advertised on a travel deal website, promoting the all inclusive offer. Myself and my husband rarely get to go away as we have a dog (everyone is happy to babysit, no one wants to dogsit) so I booked the all inclusive deal for my husband's birthday as the hotel is dog friendly. Prior to our stay I contacted the hotel with various questions by phone, email and social media, always receiving a prompt response and good service. We were given a room in the lodge. It's a very short walk from the main hotel building (although I wouldn't want to walk it if the paths are icy) and has its own car park. There's a field at the back with some horses and we had lovely views from the room. The room was bigger than expected, bed was comfy, plenty of storage, TV, hairdryer and tea & coffee making stuff. Bathroom was a bath and shower over. I loved the bath it was deeper than ours at home. The restaurant had Covid restrictions in place but we enjoyed the food both nights and the staff were great. We also had afternoon which was lovely, and breakfast where you ordered what you wanted and someone brought it to the table. Nothing was too much trouble. The grounds of the hotel are also lovely.

"Perfect night away"

775kristys, Blackpool, United Kingdom 30/08/2020

We recently stayed here as a party of 3 for a little break away. We loved every minute of our stay. We were given two double rooms in The Lodge which were lovely and clean, comfortable, nice size, and fabulous views from the room at the front. The location of the hotel makes for a very quiet and relaxing nights sleep. Being quite isolated, the hotel restaurant and bar needed to live up to expectations, and it really did. We had three course and all were lovely and freshly made; there was a good selection of homemade main course options - I can highly recommend the cheese and onion pie! The bar was well stocked with good wine options and we were able to continue our evening in the hotel lounge - which is really cosy and comfortable - after finishing our meal. We had a fabulous night. All the staff we met during our stay were warm, friendly, and welcoming and worked extremely hard to keep everything running smoothly. I wouldn't hesitate to book here again.

"Very welcoming and relaxing"

graham536, Inverness, United Kingdom 28/08/2020

Staff make a hotel much more than the bricks and mortar. Very welcoming, and highest standard of hygiene especially with their Covid measures. Best nights sleep in ages, lovely grounds and unique location.

"At the price we paid value for money"

Richard m, Leicester, United Kingdom 22/08/2020

For the price this was a good value stay but i wouldnt want to pay much more, the hotel and grounds are a little dated inside. It looked like the room had not been used for a while as there was black dust and a few daddy longlegs in the room. i think the windows had been left open and this had all got in. Getting someone on the reception wasnt easy but assumed this was due to the farse thats going on and low staff levels. As we had a dog with us we were put in a seperate lodge building away from the main stay so didnt bother to go for breakfast or the bar. For a quicky book overnight stay this was 4/5. probably would not want to stay for much longer.

"A stop on the way to the Lake District"

rsr080869, Colchester, United Kingdom 17/08/2020

Hotel located in a very peaceful and beautiful surrounding... Ideal for weddings... Staff very friendly ... especially Kerri's Gardener who checked us in...and in the morning assisting us with a breakfast etc... An asset to any company in the hospitality industry. The bedrooms are okay...and in need of TLC

"Fantastic "

carlyw677, Barrow-in-Furness, United Kingdom 13/08/2020

We had a beautiful stay. Staff were so attentive and friendly, can't rate them high enough. Less staff on due to covid regulations, they were worked off their feet but nothing was too much hassle. Room was great. They were amazing with our dog, so accommodating. Very happy with our stay. Social distancing measures in place. Felt very comfortable here. Would definitely stay here again. Close to Pendle Hill which is how we found out about the hotel in the first place. Lovely views. No complaints whatsoever.

"2 night winter wedding stay -"

Z2189ROsheilac, London, United Kingdom 22/06/2020

We stayed here two nights in December for a wedding. Our room was quite large but very dated. The bathroom had seen better days and the shower didn't look stable.I had to ask for shampoo - and was told it wasn't routinely put into rooms! The sink wasn't that clean. The bed hadn't had the mattress turned and had a dip in the middle making sleep very difficult. Our room over looked the lawn area so that was a nice view. Breakfast had plenty of choice but uninspiring. Plenty of car parking space. Not sure I would choose to stay here again. The arrangements for the wedding were entirely different. I couldn't fault them. Staff on the ball. Good food etc. One of the better weddings I have been to.

"Hotel closed-wouldn't refund my £135"

User 24/03/2020

I was contacted by a member of the hotel team on Saturday 21st March to say they couldn't fulfil my booking for 25th March which was afternoon tea, dinner, bed and breakfast which I fully understand. I therefore requested a refund and was told they didn't have the power to do this and somebody would call me back. I didn't receive a call back and the line was always engaged when I rang so emailed to outline my situation which is that I work in a busy A&E department and do not wish to rebook but would like my money back so I could enjoy a few luxuries during my downtime as at present my job has become increasingly stressful. I also advised that leave had been cancelled for April and will more than likely be the same for May. Jamie Proctor, the General Manager, emailed today to say he wouldn't refund and I could only rebook with no further explanation. All I can say is shame on you Jamie Proctor. I have clearly outlined that I am not able to rebook yet you feel you have right to retain my hard earned money. Maybe you can give me a call to discuss this further or give me your managers details as requested.

"A rare pleasant experience, exceeding expectations"

Terry B, Scarborough District, United Kingdom 16/03/2020

Stayed for 2 night on a package deal, with small dog. Firstly the hotel was very dog friendly which is a major consideration given the separate dog annex. Hotel seen from public areas only, but the environment was top rank (viewing also function rooms well prepared). As to the staff, very courteous and cheerful, thus overall impression first class. The evening meal was very reasonable, and the daily breakfast menu very comprehensive and well prepared. Should be considered as an ideal small conference venue, and well suited as a wedding venue (with lots of available parking). To be recommended.

"Disappointed "

User 16/03/2020

We stayed at this hotel as we were attending a wedding near by . Upon arrival , I was informed that the hotel hadn't taken payment for one of the three rooms I had booked. This was very inconvenient as I didn't have the correct card with me to make payment. I paid but wasn't happy that it was left until being informed at arrival . We stayed in room 30 on the lodge . We didn't use the shower facilities until late at night , and was disgusted with the hygiene of it ( see photo ) . Upon checking out we were never asked how our stay was , so that is why I'm doing this review. However ,the staff in the bar area were great ,and the breakfast was very good so can not fault that .

Jamie Proctor, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you taking time to leave feedback following your stay. Im sorry to hear of the troubles you experienced with your payments and for any confusion, I shall speak with he reception team to ensure a more thorough checking before arrival of guests. Please be assured that the points raised regarding the bathroom have been passed to the housekeeping/maintenance teams for improvements to be made. Thank you for your kind words regarding the restaurant staff, Its wonderful to read. Warm regards Jamie Proctor


User 15/03/2020

Booked this on an all inclusive weekend package, realised they had a murder mystery theme night on the same time so upgraded to include this. Fantastic hotel, fantastic staff, big shout out to Kerris, fantastic stay. Would definitely recommend and will definitely be back and can't wait to try our there other hotels. The Fitzpatrick's

Jamie Proctor, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for taking time to review the Higher Trapp following your stay. Its wonderful to read such a fabulous review! Thank you for your kind words regarding the staff and special mention for Kerris. Pleased you enjoyed the Murder Mystery Night and we hope to welcome you again for one of our future events. Look forward to seeing you again in the future Kind Regards Jamie Proctor

"Nice overnight stay"

Widdertwanky, Leeds, United Kingdom 14/03/2020

Stayed on one of the £99 all inclusive offers. Well worth it. Comfortable room, nice food and good choice of drinks in the bar. There's a nice lounge with a fire to sit and chat away from the restaurant bar area.

Jamie Proctor, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for taking time to review the hotel following your stay. Great to hear you enjoyed your stay with us and found the hotel to most accommodating. The deal has been extended into June so we hope to welcome you back again soon! Kind Regards Jamie Proctor

"Had a good time"

PammieB_12, Sheffield, United Kingdom 09/03/2020

Booked the all inclusive,deal which is amazing value Nice friendly reception staff as were all the,staff including the housekeeping team. Our room was quite small and to the side of the hotel but was fine for one night very clean and comfy Drinks were all branded and it's very clear what's in the offer. We had a lovely dinner and breakfast then sat in the lounge for drinks The hotel is out if the way with nowhere really to stroll to but quite near to Clitheroe which is worth a visit if you drive

Jamie Proctor, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for taking time to review the Higher Trapp following your stay on our all inclusive offer. Great to hear you enjoyed your stay and found the deal to be of great value. I shall pass on your lovely comments to the reception team,. They will be delighted to hear they are doing a great job. Warm regards Jamie Proctor

"Don't waste your money!"

User 09/03/2020

Check in promised lots but was advised we were in an annexed lodge across the car park and down a steep hill. Room was well used, shabby with dead fly on windowsill and wood louse marching across bathroom floor. Room very basic, pillows rock hard and bed lumpy and not supportive.

"All Inclusive"

Gaynor B, Stockport, United Kingdom 09/03/2020

Location of the hotel is good, we were lucky enough to have the weather on our side and managed a walk into Sabden for a pint. The hotel is tired looking, it needs some TLC and someone to bring it up to date whilst keeping its original features. The lounge tables were sticky and there was an overpowering smell of furniture polish that made it impossible to sit in there. The restaurant was clean and the food was delicious, both evening meal and breakfast, in my opinion were faultless. The room was again, tired and depressing. The walls very thin and I could hear people snoring next door. Location and food - great. Cleanliness and decor - not satifactory.

"Fabulous break on the all-inclusive package"

Portred, Ellesmere Port 08/03/2020

First off, the first impressions created by the reception team really sets a great standard. The staff make this hotel great. The restaurant manager is truly excellent and we thought Josh needed a special mention as well as the young lady in the kitchen (sorry no name). Food at Fitzy's was very very tasty, made fresh and nicely presented. The room was very clean, nicely decorated and the mattress was very comfy. All in, we were extremely happy with our choice and will have no hesitation in recommending the hotel or returning as guests. Thanks to the HT team

"Afternoon Tea"

LillyU7, Lancashire 05/03/2020

I booked this venue for my mums surprise 90th birthday afternoon tea for a total of 11 guests. Right from initially calling in to enquire about things I got a good feel about the place. Alice, who was on Reception at the time, was lovely to deal with and answered my many questions. When I rang the following week to confirm the booking she remembered me and what I had requested. When we arrived and mum got over the surprise of seeing everyone Sheila, who was on duty, introduced herself and ran though the details with me to make sure everything was in order and confirmed the times for drinks and food. The afternoon tea was fresh and tasty and tea and coffee were replenished as often as we needed. There was a birthday card on the table for mum which was from Sheila and the team at Fitzy's which was such a lovely touch. The staff were there when we needed them but weren't intrusive and checked with me throughout the afternoon to ask if everything was ok and if mum was enjoying herself and Alice also made a point of coming over to speak to us. Thank you to Sheila, Alice and the team at Fitzy's for helping to make my mums 90th birthday so special. We all had a great afternoon and mum loved every minute.

Jamie Proctor, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for taking time to leave such a lovely review following your visit to the hotel for your mums birthday. Its lovely to read such great feedback and so pleased to hear you were well looked after by the staff too, Thy will also be delighted to read your review. I shall pass over your special mentions to Sheila & Alice. We aim to provide all our guest with excellent service. Hope your mum enjoyed her Birthday celebrations. Hope to welcome you again in the future Warm regards Jamie Proctor

"Wedding Feb 2020"

User 02/03/2020

An amazing venue for your wedding but also just a stay over the rooms are amazing and beds are comfortable. Our day was made so much more special because of their amazing staff and Katie who ran our wedding for us and made sure we had everything we needed. I can't thank all the staff enough. The food was amazing also, definitely be back.

"great stay"

barry j, Macclesfield, United Kingdom 28/02/2020

stayed with friends on an all inclusive deal which was excellent value for money. a special mention must be made of Alice on reception who provided the most brilliant service from start to finnish ie from booking to check out, an absolute credit to the hotel. the hotel has loads of character and charm, some would describe this as tired but certainly not me, would much rather have character than a sterile soul-less bland modern hotel. food was very tasty and decent size portions no complaints from any of our party of 12. would have no problems recommending to others.

"Lovely All Inclusive Stay"

User 22/02/2020

Stayed here for one night on the All Inclusive deal, room, two course meal each and drinks from 6pm to 11pm. Breakfast is also included! Everything was great, we stayed in the Parkers Lodge as there was a wedding on, room was fine, clean and had everything we needed, including teas, coffees, hot chocolate and biscuits! Meal was absolutely lovely, starters mains and desserts were amazing, large portions and good quality! Drinks were great, lots of choice! Breakfast the next morning was lovey and fresh, plenty to choose from and is ordered from your table and cooked fresh. We really enjoyed it and are definitely going to book again!

"Beautiful location fabulous restaurant"

paula_bobbie_g, Liverpool, United Kingdom 18/02/2020

We had a brilliant stay here on an ‘all inclusive' deal. This was amazing value! All staff were truly amazing & friendly. Restaurant is top quality. We honestly can't speak highly enough of this place.

"Accidental find :) "

MrsStockers, Cheshire, United Kingdom 17/02/2020

An all inclusive deal popped up on my newsfeed on Facebook which lead me to the website for a closer look. I booked a deal that included an early (1pm) check in, afternoon tea, 2 course evening meal with a bottle of wine, overnight stay and full English breakfast for 2 people for £139 Valentine's weekend!! It's a lovely little hotel with helpful and friendly staff. There was a wedding on and we were told that we had a room at the back away from the noise. The room was spotlessly clean and we couldn't fault it. We went for afternoon tea and enjoyed the views from the big windows of fitzy's (I bet these views are much better when storm Dennis isn't in town!) We decided to have a couple of drinks while we were there and the lady behind the bar visited reception and came back to tell us that she'd checked the deal that we were on and if we wanted we could pay £20 extra and this would include all our drinks between 6pm-11pm for both of us (it would have been plain old rude for us to pass that up haha) all we had to do was give up the bottle of wine with the evening meal which was fine as neither of us are wine drinkers. Breakfast was good quality and there was plenty of choice too. Our overall experience was very positive and we had a great time thanks to a hard working staff team that clearly make this place what it is.. a shout out to lovely blonde lady from behind the bar at fitzy's and dark haired lady from reception who also came to help in the bar later on (I'm so sorry I didn't get your names!) The only negative (if I was to be picky) when booking a deal the available menu is restricted and there are only 4 mains included that don't require a supplement. May also be worth checking when booking that your room is in the main building as there is an annex of 10 rooms which I'm sure is fine in summer but there was an unhappy guest who'd got wet going back to his room but this wasn't our experience. Great job guys, see you again no doubt about it :)

"Birthday treat."

tanwomack, Widnes, United Kingdom 15/02/2020

Great deal on the all inclusive offer. A warm welcome on arrival and an upgrade to a superior room. Lovely evening meal served by a lovely staff. A great breakfast to wake up to. A really nice break made even better by attentive staff and fabulous surroundings. Thank you for the birthday card left on the bed. Would recommend this hotel to all.


gisburnsteve, Gisburn, United Kingdom 12/02/2020

We had a room for a disabled person so not in the hotel itself. The furniture looked like it was ready for the scrap heap. The shower area needed some bleach for the seated area for a disabled person so grotty. We stayed over the Christmas period so it was not cheap. The response from the reception was oh I'll let the cleaner know . Wont be going back there any time soon , the whole hotel looked tired Breakfast was a another whole experience which is too long to mention on here .

"Great Little Package Deal - Highly Recommended"

WidderFlipper, Leeds, United Kingdom 11/02/2020

My husband and I took advantage of Lavender Hotels' £99 deal for January/February and I have to say we were both really impressed. For £99 we got a standard double room for one night, a two course meal from the specials menu, free drinks between 6pm and 11pm, a full breakfast and a late checkout. The hotel interior is quite old and rather beautiful and the staff are really friendly and helpful. There's a great resident's lounge with a roaring fire and full of leather chesterfield sofas and armchairs, a perfect place to spend a quiet evening. The rooms were what I would assume is standard Best Western; nothing spectacular but clean and comfortable with all the amenities you'd expect. The restaurant/bar was large, informal and pleasant enough. The evening meal was a choice of starter and main or main and dessert and the food itself was top notch, couldn't fault it. There was plenty of choice for the free drinks too, which we certainly took advantage of! Breakfast was also excellent, with a good selection of cereals, breads and juices and a "choose your own" list of cooked items to customise your own hot breakfast. All in all we had a lovely stay there and have booked to go again in March!

"Good and bad"

User 08/02/2020

Very nice welcome Reasonably priced bar Enjoyable and well priced food Pleasant staff Nice breakfast All let down by so-so verging on poor rooms. And we were in the Platinum Superior rooms too. Poor decor and poorer upkeep - I'd be disappointed if our room was the bridal suite. We got value for money and there were little touches that were great, but the two rooms were far from sparkling

"All inclusive deal night"

Laticsforlife, Ashton-under-Lyne, United Kingdom 08/02/2020

My wife and I came here on their £109 all inclusive deal, meal, drinks, overnight accommodation and breakfast. The good points are the food was all excellent, much better than expected. The drinks are all branded names, and they are quick to serve. Breakfast was also very good although a bit slow due to everyone being there at roughly the same time (9am is best avoided!). The staff are very friendly and helpful. On the down side we were put in what they call the lodge, an outbuilding 1 minute walk down a hill. That would be OK in summer but in February it's a freezing cold walk with your coat on when going for dinner, so if possible make sure you ask in advance to be in the main Hotel. Also the rooms in the lodge are pretty basic. Initially we were in rm30 (the accessible room), except we aren't disabled so don't want a wet room, we want a bath. Also the TV in that room is more like a monitor, quite ridiculous. A move to rm31 was a bit better, although I'd say the bed was pretty darn uncomfortable. Overall we had a good night, but a poor sleep, so knocked a star off.


aronknowles68, Leeds, United Kingdom 08/02/2020

I was disappointed with the service at dinner time left to wait 45 mins for pudding watched 4 bar and waitress staff stood at bar talking. Never asked if needed another drink. In bridal suite mould on window frames. Dirty towel beside curtain.

"lovely stay"

User 04/02/2020

We came and stayed as a family for a special occasion. The staff were lovely, rooms clean, food amazing and drinks great too. We were on the All inclusive deal which was amazing what you got for your money, we have booked again for a few weeks. - A bonus was the amazing views too.

"Enjoyable stay & great value for money"

User 03/02/2020

We stayed at Higher Trapp Country House Hotel on the all inclusive offer which included a 2 course meal, choice of drinks between 6 & 11pm and breakfast the following morning. Excellent value for money, great service and delicious food what more can you ask for

"Excellent all inclusive deal"

padgin2018, Doncaster, United Kingdom 31/01/2020

Stayed at this hotel for my husbands birthday as they were offering an all inclusive deal for £99. We were not disappointed. From check in to check out staff were very pleasant and attentive. The lovely room which was spacious and bright had an amazing view of the garden which looked even better at night when lit up. Our evening meal was amazing, all cooked to order and brought out piping hot. Compliments to the chef, he is very good. The menu was limited agreed but everything had the seal of approval from other diners from the beef shoulder to the fish which was trout. Could not fault anything. We had unlimited drinks 6 -11pm from the bar, all branded, even house wine there was a choice. The lounge was warm and friendly. Full English breakfast next morning brought out freshly cooked by a pleasant smiling waitress. Would definitely recommend this hotel, we had a great break.

HtrappGM, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for taking time to review your recent stay with us at the Higher Trapp \\Hotel . I am so pleased to hear that you enjoyed your stay and were looked after well by all the team! I will be sure to pass over your lovely comments. We hope to welcome you back again in the future. Kindest regards Jamie Proctor

"Nice hotel"

Susan G, Liverpool, United Kingdom 28/01/2020

Lovely hotel used the all inclusive option which was well worth the money would have been nice to have had a bit of background music tho bed was lovely and comfy struggled with the coffee machine though

HtrappGM, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for providing feedback following your stay at the hotel. I am pleased to hear you enjoyed your stay and took advantage of one of our fabulous all inclusive deals! I shall pass on your comments regarding the coffee machine to our restaurant to provide further training to the staff. We hope to welcome you back again soon! Kind Regards Jamie Proctor

"Fantastic experience"

jvc3, Wakefield, United Kingdom 28/01/2020

We cannot fault any part of our stay here on an all inclusive deal.. The food, all inclusive drinks and accommodation were second to none. Our room was lovely, food options very good and lounge was cosy and comfortable

HtrappGM, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you for taking time to leave such a fantastic review following your stay with us at the Higher Trapp. We are so pleased to hear that you enjoyed your stay and have awarded us a 5 star review! I shall pass on your lovely comments to team. We hope to welcome you back again soon. Kind Regards Jamie Proctor

"A fantastic break"

Gerrypw2711, Stoke-on-Trent, United Kingdom 27/01/2020

Met with a group of friends for a belated birthday celebration. We had the best time. The hotel was welcoming with a friendly and efficient reception team. Spent the afternoon catching up in the lounge before enjoying the special offer drinks and dinner. Zac, our waiter, was amazing and went out of his way to ensure our experience was the best it could be. A lovely night's sleep in an annexe room was followed by a beautifully cooked breakfast. We could not ask for a better experience. Thank you.

"An amazing stay"

John O, Manchester 26/01/2020

First time we have stayed at this hotel. The staff are all polite friendly and always smiling . The hotel is clean the lounge is a lovely cosy room to relax in . The food is excellent. Lots of choice at breakfast and full English breakfast is lovely. The evening meal was excellent compliments to the chef. We were all inclusive the choice of food and drinks was really good . The ground of the hotel are lovely I can imagine in the summer months it looks beautiful. Well done to all who work at the hotel nothing was a problem for themYou are very much appreciated. We will definitely be returning.

"Son's wedding"

User 24/01/2020

Every thing was superb The staff were excellent so was the food Nothing was to much trouble for the staff Bedrooms were great The whole day from breakfast to last dance was excellent I cannot praise this Hotel enough EXCELLENT

"All-inclusiev deal - amazing value!"

Karen G, Rotherham, United Kingdom 21/01/2020

Lovely hotel, excellent food and friendly staff. Paid £99 per couple for an all-inclusive one-night stay. Bed and breakfast, a two-course dinner and house drinks from 6-11pm were included in the price - a really good deal. The rooms were comfortable, although getting ready perhaps for a bit of an upgrade. However, they were very clean and had everything one might require. The lounge was lovely and welcoming, with a big fire and comfortable leather seating. Really cannot complain for the price!

"Very poor service"

User 20/01/2020

Very poor service in the Hotel restaurant on the last two meals that we had there, 5 persons dining on Saturday evening and two for breakfast on Sunday morning. Our bedroom was cold and the curtains were ill fitting, letting outside light into the room, The room was next to the noisy boiler room and our door opened directly to the outside of the building. The bill for our three night stay had additional items added which we did not order.From correspondence received from the General Manager later, he appears to condone the poor service!!!

"Higher Trapp House"

william p, stafffordshire 20/01/2020

excellent experience throughout the whole stay from afternoon tea to the evening restaurant and bar - would highly recommend with happy and helpful staff it was a lovely stay and we will be back and have recommended the hotel to our friends and family


User 19/01/2020

I stayed on Friday with my partner and 2 dogs, we cannot fault this place... what a lovely, clean , nice, welcoming hotel, the staff are very welcoming, willing to help at all times, the bar & restaurant very nice bar staff very friendly, the food was nice, had evening meal & breakfast. We had the dogs we stayed in the lodge which is 30secs walk walk from Hotel, again, nice, clean room, the room had everything we required, would 100% recommend and we will deffo be going back, thank you for a lovely evening and day


User 17/01/2020

Might be a three star but deserves more. The staff are certainly 5 star quality. We took advantage of an all inclusive deal and it was perfect. Stunning views from room 10. Bed a bit too soft for us but a slight inconvenience when compared to the overall experience.

"Falling standards?"

Suratrichard, Surat Thani, Thailand 13/01/2020

We last stayed at the Higher Trapp in October 2018 whilst on our annual visit to the UK and thought then that standards has slipped. On this visit in December, I'm sad to say that matters certainly hadn't improved and in some areas things had deteriorated. Our main concerns, once again, concern housekeeping. Yet again, there was an inadequate supply of towels unless it is the hotel policy for guests to share. I tried to phone reception but no success...not surprising when I discovered the room phone wasn't even connected to the wall socket. When I went to reception to ask for more towels and mentioned the phone, I was told that if I needed to contact reception again to use my mobile! The room wasn't particularly clean. On one of the bed side cabinets, clearly a drink had been spilled and had subsequently dried leaving a sticky glass surface which obviously hadn't been cleaned. The room mirror was splattered with something and obviously hadn't been cleaned. On some surfaces was a thick layer of dust so these obviously hadn't been cleaned. As I said in October 2018, there seems to clearly be problems with housekeeping which still haven't been resolved. The bathroom was cold ( bearing in mind this was December and cold and frosty). I then discovered that the heated towel rail wasn't working and was more or less hanging off the wall. If the number of guests at Breakfast was indicative of the occupancy of the hotel, it certainly wasn't full so there was no real excuse for such poor standards. The one good thing was the excellent breakfast served by a lovely lady who we recalled from previous visits. The Higher Trapp is conveniently situated for when we are visiting the area but for our next visit, we may have to consider staying elsewhere which is regrettable as we have always enjoyed high standards at other Best Western hotels.

"Nothing was to much trouble"

User 11/01/2020

I can honestly say this was the best hotel experience I've had in many years. The staff in all departments were helpful,friendly and efficient. The hotel was spotless, and a very comfortable bedroom. The food was excellent and the service superb. Excellent value for money, I shall be re-booking in a few days.

"Dated room"

Birty123, Staplecross, United Kingdom 10/01/2020

Rooms Looking a little tired now. Creaking dated wardrobe sitting in the corner....dated electrics .. Tarnished 80's brass with no usb chargers.. noisy bathroom fans and dated plumbing, noise from other rooms. Just feels like update required soon...

"Lovely Hotel."

Joan S, newon-le-willows 10/01/2020

Set in the Lancashire countryside, if peace and tranquility are what you are after, this hotel will toct all your boxes. The staff are lovely. Our room was clean and comfortable. We had afternoon tea, an evening meal and breakfast all of high quality and very tasty. I would definitely recommend this hotel.

"Great All inclusive night away"

Jenny B, Southport, United Kingdom 10/01/2020

My husband, I and our dog Rosie have just returned home from a great night away at this hotel. We were greeted on arrival at reception by Alice and Paris who were friendly and not only made us feel welcome but also Rosie! All the staff we met were equally helpfu,l even setting a table up for us in the lounge, as dogs were not allowed in the bar area. Our room was large and we had a good nights sleep on a comfy bed. Our meal in the evening was great. Keith had the beef and I had the curry both very tasty. washed down with a few drinks. Thank you for making our stay restful

"Business stay"

marcstenning, Brighton, United Kingdom 09/01/2020

I cannot recommend this lovely hotel enough especially if you want a peaceful retreat away from hustle and bustle of town and city life.I stayed here Monday 6th and left Wednesday 8th Jan 2020 for business trip and the food was fantastic, the staff pleasant and helpful and hotel clean and tidy with it's old country house feel. I will definitely return with wife so we can spend weekend here as the area is peaceful .

"New Years Eve"

catherinel338, Manchester, United Kingdom 07/01/2020

We have stayed at this hotel on numerous occasions and have always been made to feel very welcome. the staff are all very friendly but remain very professional at all times. We booked for the New Years Eve gala dinner which was well organised and a great end to 2019 and an even better start to 2020. A very big Thank You to all the staff for making the night so special!

"All inclusive deal"

Peter L, Sheffield, United Kingdom 05/01/2020

Went as a couple for a birthday present - fantastic staff, very attentive and the food was fantastic - then an all inclusive bar - lovely bedroom and then an all English breakfast - I so hope they will be doing this again soon

"All Inclusive Stay"

Margaret H, Manchester, United Kingdom 03/01/2020

Stayed for one night on the all inclusive deal. Our room was located in the lodge building rather than the main hotel. The room was ok but the walls were paper thin. I could actually hear snoring from the adjacent room all night. The communal area could do with a good hoover. Dinner in Fitzy's was fantastic. My partner had blade of beef, absolutely melt in your mouth. I chose cheese pie which again was delicious. House Sauv Blanc was good as was the gin and tonic. Breakfast again was good and plentiful. All staff were polite and friendly. Definitely worth the price.

"Wonderful situation; considerate and helpful staff"

Connector45160836446, Beaumaris, United Kingdom 02/01/2020

This was a 4-day stay over the Christmas period. The hotel staff were exceptional in their care and attenion to detail. I would particulalry congratulate Jamie, the General Manager, for creating a brilliant ethos and atmosphere resulting in a good staff team. They really went out of their way to make our stay stress-free and enjoyable. Breakfast was generous with good selection and quality of continental and full beakfast choices.

"Fawlty Towers"

User 26/12/2019

Upon arrival, it felt like we were in an episode of Fawlty Towers: room downgrade, new room not ready (10pm arrival), filthy room (chocolate wrapper, thick soap scum, pubic hairs)... broken floor tiles, poorly repaired damage, room keys not working. It was so bad it was laughable.... We paid a premium rate for one of the best rooms here. We ended up feeling like we were staying in a cheap rundown roadside motel... The staff were lovely, the rest was not.

"Festive Family party night"

User 22/12/2019

Two of us went to a Festive Party Night organised at the Higher Trapp. It was lovely. All the staff were friendly and helpful. The room was comfortably full, with space for about fifty people. The meal was delicious. There was enough space on the dancefloor for everyone to enjoy themselves and the people were friendly. DJ was a good compere and played our requests- yay! If you are looking for a nice meal, company and a boogie I would definitely recommend here.

"Beautiful venue with equally lovely staff"

User 20/12/2019

Really nice hotel. You have to accept the period charm, but its very well kept together. I arrived late so wasn't able to take full advantage of the amenities, however what I did experience was really really nice. Its by far the best Best Western in Blackburn

"Annual Pre-Christmas lunch for walking group (21 people in attendance)"

Weelancashireladdie, Preston, United Kingdom 12/12/2019

Yesterday (11th December) my retirement group rambling section had our end of year walk and then lunch in Fitzy's Bar, within the Higher Trapp Country House Hotel. On behalf of the 21 members of the group, may I thank all concerned who made our lunch such a pleasant experience. Special thanks to Sheila who helped me with the booking arrangements. Her "can do" attitude was brilliant. Thanks also to the bar staff, table staff and last but not least, the catering staff for providing such good food at great value for money. Your combined actions made a wonderful impression on the whole group, each member of which will be spreading good comments to friends and family.

"Very average for an over priced venue"

DrMalc, Fleetwood, UK 04/12/2019

Had a business meeting here with festive lunch. Food Ok, but small portions. Salmon, potatoes etc. Nothing special could do better myself. Xmas pudding was mass-produced and a tiny slice with nondescript sauce. Mince pies were also mass-produced bought ones as well. Staff well-meaning but young and not particularly well trained. Poor value fort money overall, Venue nice, but drinks horrendously overpriced. Will not return

"Great hotel with staff to match!!"

956lisaf, Lutterworth, United Kingdom 13/11/2019

Lovely room... cosy late night drink by the beautiful roaring fire downstairs. We all arrived very late.. around 1am, but the staff were so sparkley, happy & very accommodating. Meagan on reception was very bubbly & made sure that myself & the rest of my group had everything we needed. Luke who was working alongside was very kind & offered to carry our suitcases as he could see we were struggling & John who i think was the manager was very kind & offered to open the bar for us. We were up till about 2:30am & John continued to serve whilst Meagan & John turned a whole room around moving tables & chairs from the adjoining room but were so cheery about it & made sure it wasn't disturbing us.. it was lovely to see people enjoying their jobs. Upon check out we were met with an equally bubbly Alice who i realised had spoken to me on the phone the previous day assuring me that our late check in would not be a problem. She was very complimentary about the afore mentioned staff which was so refreshing. I would also like to mention house keeping... i think it was an Anne, as after letting her know about a slight leak i had noticed on the shower screen in my room... she was very grateful to be told about it, asked if i required any further assistance, towels etc & would immediately arrange to have it looked at! My group & i stay in hotels every week... but this stands out as a shining example of beautiful accomodation, cleanliness & 5 star service from every member of staff we came encountered! Thank you!!

"Great Stay"

Crickster, Portsmouth, United Kingdom 07/11/2019

Stayed here for two nights, the room was a good size, clean and comfortable, but could do with a bit of updating. The food evening and breakfast was of a good quality ( had a rag pudding, lovely ) staff were very good and attentive. Even booked us a taxi, to and from a wedding we were a attending which arrived on time each way. A very good stay and would return.


Roxie555, Milton Keynes, England, United Kingdom 05/11/2019

Stayed here for initially one night but had to extend to 2 nights . This proved no problem. We were in the main house as the annex was out of order and we had our dog . Rooms basic but comfy and cosy . I liked the charm of the hotel and the staff.The cooked breakfast was lovely too . Staff were all great and friendly . Its bit rural if no car .

"Great stay at Higher Trapp with fantastic staff"

Diane D, Bradford, United Kingdom 03/11/2019

A great hotel in wonderful surroundings. Went for an overnight stay with a deal and what a good value offer, great hotel, wonderful food and extremely friendly and professional team. We had our border collie with us so stayed in the external rooms/lodge and this was really positive as lots of space and easy access to the gardens. The fact that the team catered for and welcomed our family and the dog was really appreciated.

"Sons wedding"

680mandiel, Burnley, United Kingdom 29/10/2019

Our son got married at this hotel and all guests wishing to stay over were given si much discount off,I rang the hotel a week before the wedding to enquire about the price of a room,the price I was quoted was absolutely shocking to say it was at a discounted price,I told the girl who i spoke with (Paris)that it was cheaper to book online than it was the price i was given,she said that she would look into this and get someone to ring me back,that never happened so that's poor customer service from her.The day of the wedding was beautiful and everything went to plan,the staff were very polite and helpful. The sit down meal was very nice so no problems there.The drinks at the bar were very expensive and quite a few people commented on the price of the drinks.Fast forward to the evening reception,the DJ which was included in the wedding package had about as much charm as a rattle snake in a bag,the guests were each given a little tag to request a song each before the wedding and these were then passed onto the DJ,I dont even think he played any of them,when I went to ask him where my song was for me to dance to with my son,he looked at me as if to say why are you bothering me,he did not get involved with the guests at all,shocking.Next the food for the evening was bacon sandwiches,sausage sandwiches and chips,I have never seen anything like it in my life,one scatty bit of bacon (not properly cooked)1 sausage cut in half and then just slapped on a warburton's tea cake,now my son and daughter in law paid quite alot of money for their wedding to be held here,there should have been a photo booth,(none existent).I wonder what happened to the phone call that Paris said I would get??!! Poor customer service Absolutely rubbish DJ Evening food cheap and shocking.

"Disappointing to say the least !"

Helen S, Fethiye, Turkey 29/10/2019

My husband and I booked a 3 night stay, prior to our arrival we were contacted to ask if were part of the Wedding Party or Function being held during our stay, as were not attending either event , we were offered accommodation in Parkers Lodge as it would be quiet, we gratefully accepted. Upon arrival no offer of help with our luggage was given . On arrival in our room the bath panel was hanging off which my husband put back into place , also one of the bedside lamps was missing a bulb which we reported to reception. Someone from reception came to the room with a selection of replacement bulbs non of which fitted they offered to return later that evening , we suggested it could be done the following day , alas this did not happen, the response from reception was they did not know if it was a bayonet fitting or screw fitting I suggested they take a look at the other bedside lamp for confirmation. On the first evening I was dining alone in Fitzys, upon arrival no one asked were I would like to sit , I had to ask , I hadn't even got sat down and was asked What do you want drink ? I said I would decide when I had chosen what I was having to eat, after finishing my meal , the waitress did not ask if I would like another drink , coffee , tea or dessert so I left . Having been offered a quiet room alas we were woken at 4am with banging on doors, people running up and down stairs and loud swearing and shouting , I contacted reception and the night porter came, alas this happened the next evening . The Cooked Breakfast was good, the Continental Breakfast offering choice was poor. On the Sunday morning we had a power cut at 6 am, emergency lighting on the stairs but non in the rooms, after breakfast we returned to our room and no electric we were told awaiting the electrician, so we left at 9-30 am . We lived in Higham for many years and regarded The Higher Trapp Hotel as a good Hotel alas our stay this time was an awful experience and very disappointing standards not met . The reception did say sorry but a empty gesture .

"Great staff"

MJ2109, Lancashire, United Kingdom 24/10/2019

Our double room in the annexe was large, the evening meal and breakfast were excellent but what makes this hote is its staff. We found them friendly and helpful from start to finish of our stay. Being in the annexe didn't bother us but could be a nuisance if it was bad weather, although there were a couple of umbrellas left inside the annexe for guests to use. Another reason to commend the hotel is that we had booked a deal through Travelzoo with the usual no amendments, no refunds stipulations. Because of a family illness we were not able to get to the hotel on our original date so assumed that we had lost our money, however the hotel took the trouble of ringing us the following day to see why we hadn't turned up and to offer us an alternative date, I don't think many hotels would have taken the trouble to do that. We will definitely stay at this hotel again if we are in the area.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave us such a fantastic review following your stay at the hotel. Its great to hear that the reception team looked after you well, Even before your original arrival! We aim to ensure all our guest receive excellent service and I am glad this is being given to all our guests. Most pleased to read you found your room to be accommodating and the food served to be excellent. We hope to welcome you again soon. Kind Regards Jamie Proctor

"Lovely hotel"

User 23/10/2019

Lovely hotel, feels like your in the middle of the countryside, big old house with new bits built on. Very pleasant receptionist checked us in. Rooms 9 & 10 over looking gardens large, clean, comfy rooms with all the usual toiletries, tea coffee etc. The bar was just finishing up lunch but they did us lovely sandwiches served by Shiela, she was very helpful, friendly & chatty & booked us the same table for later that evening. Evening meal which was included was excellent. Good choice of food & wine. Breakfast in the morning was very good too the plates were hot & the food wasn't greasy. All in all a very enjoyable stay.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave such a wonderful review following your recent stay at the Higher Trapp Hotel. Its great to hear you enjoyed your stay with us and that you were well looked after by all the staff, I shall pass on your special mention to Sheila our restaurant manager. Along with your lovely comments regarding the food, The kitchen team will be delighted to read your review also,. We hope to welcome you again in the future Warm regards Jamie Proctor

"Lovely hotel and excellent staff."

Jyacinth59, Macclesfield, United Kingdom 23/10/2019

Stayed here for 2 nights on a groupon deal. Lovely large room in the porters lodge which is separate from the hotel. This was perfect for us as we had our dog with us. Food was excellent as were the staff. We hadn't visited this area before but it's beautiful. Lovely villages with excellent walking.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave such lovely feedback following your overnight stay at the Higher Trapp. Its great to see you have awarded us top marks and your stay was also enjoyed by the dog too! Glad to hear you were able to explore the local area too, The Ribble Valley is just great for country walks and exploring! I shall pass on your lovely review to the team. Kindest regards Jamie Proctor

"A church retreat for married couples. "

sueanti, Manchester, United Kingdom 19/10/2019

Staff were very helpful and friendly. Rooms downstairs were ideal for the presentation and meal. The views were amazing. We stayed in No.8, one of the bridal suites. Is was a gorgeous room with a four poster, larger than average, with everything and extras to make the stay very special. The meal was well cooked and beautifully presented. The breakfast was made to order, with high quality ingredients. Would recommend to others and will definitely stay there again.

"Nice stay"

User 13/10/2019

Stayed for one night on a groupon deal. Room we were allocated was large and had good views. Room was clean and bed was comfy. All staff were pleasant and check in and check out was really quick. Evening meal was excellent despite being a separate deal menu. Breakfast buffet had a really good selection and cooked breakfast was done to order and couldn't be faulted. As a previous review the only fault was the noisy guests on the corridor that disturbed us late on at night. We will give the place another visit based on our first stay

"Overnight stay "

morgs1999, Liverpool, United Kingdom 09/10/2019

We booked into the Higher Trapp hotel for one night as a short break away. The hotel is located in a lovely quiet area. We arrived slightly before check in and were able to check in slightly earlier. The staff are so friendly and helpful. The hotel had a wedding on so the staff very kindly took us to the restaurant so as to not interfere with the wedding. Whilst the rooms are comfy I wouldn't choose to stay here again due to not sleeping the whole night due to the walls being paper thin and you could hear every noise up and down the corridor and the rooms around you. The breakfast was good quality and lovely.

"Gotta praise Sheila from Fitzys"

ChrissieH867, Manchester, United Kingdom 08/10/2019

My previous review of Fitzys bar from two years ago and to be found on their Facebook page... “We had a very pleasant lunch here yesterday. Cheese and onion pie and homemade burgers from the fitzys favourites menu. Sat in the window with beautiful views of the garden and beyond. Sheila worked very hard in making sure all the guests were served efficiently and happy with their meals. Will return, hopefully soon!” Well I have been back several times since but felt that I needed to write another one. Extremely busy today but the amazing Sheila had time to make sure that everything was perfect for all the diners and served everyone efficiently and with a smile on her face. I'm so glad she is still at Fitzys she is an absolute treasure. ( management please take note!)

"A third visit"

User 04/10/2019

An excellent stay here once again,on this occasion enhanced by a visit (for dinner) of our son and daughter-in-law. We have visited and stayed here twice before and on this occasion every member of staff were excellent in their attention to detail making this visit particularly pleasant. This is a small hotel (30 rooms) on a fairly well hidden location,and it is fortunate it having a staff who all seem to be very well integrated. Dinner for four (with quite varied sections) was well handled and very well served without any need for speed,and all of us were satisfied with our choices. If there is a a slight criticism it is the lack of tablecloths . We and our guests had a very pleasant and relaxing after-dinner time too. Our room (7) was very well placed overlooking the gardens and very well appointed with a walk-in shower and extremely comfortable in every way. Following an excellent breakfast we were able to sadly(!) leave this excellent hotel. Again another very slight criticism I am afraid;there is no lift here.

"Delightful retreat 18-190919"

jwhi2014, Reading 03/10/2019

Part of a tour up north. We started overnight at Stourport-on-Severn and then had a night here. We finished with 2 nights just outside Huddersfield (all Travelzoo deals). The purpose was to have a day in Manchester as we have a new friend from those parts and it was unknown to us. Went from Slaithwaite (I think they call it Sought up there) in the end as we overslept on the day we planned to go via Burnley!! Great sized room. Slight smell of paint so that we knew it had been recently made over. Complimentary lattes when we arrived. 2 course meal, breakfast (they don't skimp on food quantity), a goodie bag with our own copy of Ribble valley visitors guide, a boot brush (not used as such but have kept it as nail brush!!), and a packed lunch which was as superb as the other meals were (consumed in the gardens of East Riddleston Hall). Tremendous value for money such that we have not discounted this place as a venue for a longer stay. Noticed that folks we shared the dining area with had done just that.The next hotel in Huddersfield also were keen to get wedding bookings (Higher Trapp had 154 in 2018) but, as we stayed to a Saturday morning, the emphasis(or panic) seemed to been the upcoming wedding. we did not get that impression at Higher Trapp despite our night coinciding with a wedding open evening. If you see the Travelzoo deal give it a try. So pleased we did.

"Great stay"

User 30/09/2019

Friendly staff can't do enough for you .Tasty menu good choice , rooms a bit tired looking, however very clean . View of the gardens were beautiful. Good walks around close to national trust and local walks

"Lovely stay"

MouseTraveller, Rossendale, United Kingdom 29/09/2019

Stayed for one night whilst enjoying a wedding evening. The staff were very helpful and friendly, the room was comfortable and the breakfast was tasty and plentiful. The hotel is set in a lovely area. What's not to like? Enjoy.

"We were spoilt"

wednesdaywender, Blackburn, United Kingdom 27/09/2019

Excellent, professional and friendly team. Very accommodating. Really love touch on our wedding anniversary- thankyou, it meant so much. The check in, greeting, food and comfortable bed made our evening.

"3 night stay with 2 dogs"

Mark S, Poulton Le Fylde, United Kingdom 24/09/2019

We stayed in Parkers Lodge, room was great, the staff were all fantastic, this is the second time we have been and they always treat us very special and our dogs. The food is fantastic and ample always. I feel they could nort do any more, from arrival to leaving the continually ask is everthing ok, do we want anything can they get us anything, the staff are trully amazing.

"Very welcoming"

Jetter500, North Yorkshire, United Kingdom 11/09/2019

Enjoyed a comfortable stay. Had a room with lovely view over the gardens. Foof was good, set menu basic but a la carte was better. Nice breakfast with good choice. Hotel very handy for exploring and peaceful as set away from main road.

"Best western burnley"

Venture56568560252, Manchester, United Kingdom 04/09/2019

Excellent staff, customer service and food. Environment not glamorous but comfortable and homely. It was warm and clean and well kept. Good vegan choice for breakfast and evening meal. Near to a few Lancashire sights, esp Blackpool.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your stay with at the Higher Trapp. Its great to see you awarded us five stars! So pleased to hear you felt welcome and found the hotel to be homely. Its wonderful to see you were able to explore the local areas and the Lancashire sites too. I shall pass on your comments to all the staff, I am most pleased to hear you were provided with excellent service throughout your stay. Kind Regards Jamie Proctor

"Lovely hotel shame about the rooms"

Hazel M, Herefordshire, United Kingdom 04/09/2019

We've known and stayed at the higher Trapp hotel for many years it's a lovely building in a lovely location but over time the bedrooms have become very dated. We had a 2 night stay for a family funeral the room was in desperate need of renovation and the double bed was so uncomfortable so neither of us had any sleep! We won't be staying at this hotel in the future! The staff were very helpful and

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your recent stay at the hotel. We are pleased to hear that you enjoyed the character of the hotel and its location. I am disappointed to hear that your room was not up to the standard it should have been. I have taken on board your comments and will certainly look into the issues raised. I am pleased to hear that you found the staff to be helpful throughout the hotel. I do hope you consider staying with us again in the future. Kind Regards Jamie Proctor

"Beautiful place"

User 30/08/2019

Lovely old fashioned room in keeping with character of the old building. The facilities were spot on and the four poster bed was very comfy, I felt I had gone back in time. Breakfast was also wonderful with plenty of choice. I would definitely return.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave such a lovely review of the hotel following your recent stay. We are delighted to see you have awarded us five stars! Its great to hear that you enjoyed all aspects of your stay and would consider returning to the hotel again in the future. Pleased to hear you enjoyed the breakfast and I shall pas son your lovely review to the team. Look forward to welcoming you again. Warm regards Jamie Proctor

"Beautiful hotel"

User 28/08/2019

We have just stayed at the higher Trapp for our 1st anniversary after getting married here last year. Our wedding was perfect, the service was amazing. We booked out the whole hotel with our family and friends it was the perfect venue. We have stayed at the higher Trapp before our wedding and will return again, such a beautiful local, lovely rooms, lovely food and the staff are super friendly and helpful.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave such a wonderful review of the hotel following your return to the hotel. So pleased to read that your wedding at the hotel was amazing and a great day had by all your family & friends. It was a pleasure to host your special day at the Higher Trapp. I shall pass on your lovely review to the team and we hope to welcome you both back again soon! Kindest Regards Jamie Proctor

"Our daughters wedding"

4patriots, Manchester, United Kingdom 19/08/2019

We could not have chosen anywhere better! Katie, Meghan and Jamie, and all the staff were amazing. Nothing was too much trouble. Even though the weather was awful it really didn't matter in the end. Ten out of ten guys!. Thank you so much.

"Dream wedding venue"

User 18/08/2019

Having just got married at the Higher Trapp two days ago, I cannot speak more highly of the whole experience. Firstly, it is a stunning venue - it rained all day but it did not dampen our spirits as the interior is just as beautiful as the surrounding grounds - which incidentally still look fabulous in the rain! However, the highlight of our experience and two-day stay in the hotel was undoubtedly the staff. Never have we enjoyed a nicer experience from check-in to check-out. The waiting on staff, reception staff, bar staff - you name it, they are all a credit to the hotel. We reserve special thanks and praise to General Manager Jamie and Assistant Manager Katie, who couldn't do enough for us, worked incredibly long hours and made our day truly special. All of our family and friends who stayed in the hotel have also been hugely complimentary of their experiences from the food to the service they received. If you are considering the Higher Trapp for your wedding, trust me when I say that you will have no regrets in choosing it as your venue!! My husband and I are truly thrilled. Thanks again to everyone involved in making our experience unforgettable. We can't wait to come and visit you again soon!

"Lovely relaxing stay"

User 16/08/2019

We received a complimentary night here including breakfast to celebrate our 1st wedding anniversary. The hotel is lovely. The room we were given “the platinum suite” was very large, with a comfy four poster bed. The food in Fitzy's? restaurant was lovely for our evening meal and the breakfast was fab. All staff we encountered were help, friendly and hospitable and added to the wonderful time we had. We will definitely be back for a chilled out break. Toby & Sheila in the restaurant were exceptionally pleasant as were Flynn & Meg on reception.

"Gem of a hotel"

jeanlan2018, Richmond-upon-Thames, United Kingdom 13/08/2019

An excellent well run hotel, delicious food and always a good welcome from staff. We have been staying at higher trapp country house hotel for years and shall continue to do so. The hotel is set in beautiful pennine countryside, excellent walking countryside.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your stay at the Higher Trapp. We are delighted to see you have awarded us the highest marks! Its great to read your lovely comments regarding the staff, We strive to ensure all our guests have a great stay! Glad to hear you enjoyed the hotels location and you were able to explore the area. We hope to welcome you again in the future. Warm regards Jamie Proctor

"Expensive poor quality rooms"

jamesrovers, Blackburn, United Kingdom 03/08/2019

Family wedding.. Cannot fault the staff at all.. But rooms need updating asap.. My daughters room had mould on the window frame and smelt of damp.the furniture was very dated old pine furniture.. We paid £94 for this room and would not return.air con is also a big factor(there isnt any) . Breakfast was good. There was also an a wasp problem.. Hundreds of them..

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to provide feedback following your stay at the hotel. I am pleased to hear you had a great day at the wedding and that you were well looked after by all the staff. Sorry to hear that you felt your bedroom was not up to standard, We are continuously trying to update the bedrooms, Unfortunately you had been allocated a room which was not yet done. I will discuss your review with the team to see where we can improve further throughout the hotel. We hope to welcome you again in the future. Kind Regards Jamie Proctor

"Ok, but had better!"

Mazzifran, Lancashire, United Kingdom 03/08/2019

Having attended a wedding reception, we chose to stay over. On arrival check in was swift and staff were warm and welcoming. When going to the room the age of the building became apparent, it looked rather tired in places and ready for a freshening up. Our room (18) was a fab size, but the carpet, bed throw and cushions looked like they needed a good clean and every move over the floor boards rang out for all to hear! The room was one of the ones yet to be renovated and this was clear to see. Though, even the more modern rooms were looking tired. We thourougly enjoyed our time at the reception though drinks were pricey. Sleep was ok, bed was comfortable and clean. Shower in the morning was eventful though as the bath (over bath shower) didn't drain. Breakfast choice was good, however on asking for veggie sausage/no bacon, was shocked to receive a plate with black pudding and sausage on, my veggie sausages would arrive later! As I was busy talking I'd presumed the waitress had said the veggie sausage was already on my plate and as it looked different to what the others had, I cut it open to see it was in fact meat. Now, I'm not vegetarian, just prefer vegetarian options, but had I had been this would not have been very acceptable. In general the hotel was ok, great location, some lovely staff and they'd put lots of effort into the couples big day. But, was it worth £95 for the night? Not in my opinion.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your visit to the Higher Trapp. I am disappointed to hear that you feel the room wasn't what you had expected. We are continuously trying to update the bedrooms unfortunately you were allocated one of the rooms which has not been done yet. Im glad to hear that you did get a good sleep and enjoyed the wedding day. With regards to the breakfast I have passed over your review to the restaurant manager to provide further training to the team there and improvements will made to avoid similar issues in the future. I do hope you choose to visit us again. Kindest Regards Jamie Proctor

"Happy stay"

lgreen526164, Kingston-upon-Hull, United Kingdom 02/08/2019

Could not fault this hotel. Everything was high standard from service to amenities. Such a lovely setting and escape. Would highly recommend to others. The food was such high quality and would definitely return to both the hotel and restaurant.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave such a wonderful review of the hotel. Its fantastic to see you have awarded us the highest score! I shall pass on your lovely review to the staff and we hope to welcome you again to the Higher Trapp. Warm regards Jamie Proctor

"Gem of a hotel!"

pepsaway, Preston 01/08/2019

We have stayed here twice recently and been most impressed with the whole experience. The staff are all very friendly, efficient and welcoming, food great and the room comfortable, we will definitely stay again

"one night stay"

User 31/07/2019

When we checked in (and out) the reception staff dealt with us as if there was a queue of fifty people anxious to be booked in. We would have preferred an unhurried reception to the Hotel, especially as we haven't stayed here before. The facilities available to guests are excellent, although as we werent told of them, and the guest book was in a bottom drawer, only to be found when we were leaving, we didnt avail ourselves of them (complementary bottled water and toiletries, all night bar service, extra pillows duvets and so on) Perhaps leaving the guest book on the dresser would have been more helpful. The room and ensuite were perfectly clean but the room, room 1, was a little on the small side for us. dinner and breakfast were excellent and the waitress serving breakfast was exceptional. the grounds are beautiful and it is clearly set up as a perfect wedding venue - I would not like to stay there if a wedding was taking place. excellent value for money though


DerbySunshine-fan, Derby 20/07/2019

A lovely, welcoming hotel in well-kept gardens with views over the hills. Brilliant, hard-working staff for whom nothing was too much trouble and who took time out to chat with guests breakfast was superb and cooked to order wth a good range of cold buffet as well. meals were high quality, well-presented and piping hot Cannot fault the service, the decor, staff and managers, spotless room, great food and a great warm down-to-earth Lancashire ambience Highly recommended and we'll be back to explore this beautiful countryside

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review the Higher Trapp. So wonderful to see you have awarded us the highest possible rating! I am so pleased to hear you enjoyed all aspects of your stay and would highly recommend us to others. I shall pass on your lovely review to all the team, They will be delighted to hear they are doing a great job! We look forward to welcoming you again in the future. Kind Regards Jamie Proctor

"Tired room, poor customer service "

jaimee532, Cardiff, United Kingdom 19/07/2019

Stayed one night with friends before moving on to a different location. The room had an awful view of dying plants on an old flat roof and it had really tired depressing decor, most definitely the thinnest walls ever as I could hear next door snoring most of the night. Customer service in the restaurant was poor, there was an older gentleman taking the drinks orders who was the only person who provided a level of good humour and a welcoming smile. The food was dry and miserable, why should you have to complain?? Just Get it right first time. Hospitality lacking in my opinion, I would definitely not return or recommend at the prices asked.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to provide us with feedback following your stay at the hotel. Its disappointing to hear that we did not meet your expectations on this occasion. I will certainly look into all the points raised to ensure improvements can be made. I shall pass on your comments to the restaurant manager who will provide further training for her team members to ensure all our customers receive first class service. I hope you choose to visit again in the future. Warm regards Jamie Proctor

"lovely stay"

Sue42SUFF, Leeds, United Kingdom 19/07/2019

Booked 1 night stay on travelzoo deal. Great value deal. Hotel in lovely setting and we were made to feel very welcome with our little dog. What made this stay special for us was the friendliness and warmth of all the hotel staff . Would not hesitate to return.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your recent stay at the Higher Trapp. Its wonderful to see you have awarded us a 5 star review! So pleased to hear you enjoyed all aspects of your stay and were well looked after by all the staff. We do hope you choose to stay with us again in the future. Kindest regards Jamie Proctor

"Excellent stay"

anthommyjamesp, Ellesmere Port 15/07/2019

Just come back from a 2 night stay at Higher Trapp Hotel. The staff and service they provided was faultless. My husband had arranged for flowers to delivered to our room, as the hotel staff obviously knew the reason for the flowers they also left a birthday card, which I thought was a lovely gesture. A massive thank you to the whole team for an excellent stay.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your recent visit to the Higher Trapp. So pleased to hear you enjoyed your Birthday weekend with us and loved the card left for you from the team also. I shall pass on your lovely comments to all the team. We look forward to welcoming you again in the future Warm regards Jamie Proctor

"Lovely relaxing break"

hugh e, Cardiff, United Kingdom 13/07/2019

Hotel staff could not have been more helpful, without being overpowering. From reception to restaurant. Lovely grounds. Lots of walks in the area. Food was ok . Booked through Travelzoo and had a fantastic deal.Worth a look.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave feedback following your stay at the Higher Trapp. So pleased to hear you had a great stay! Its great to hear you were well looked after by all the staff. I shall pass on your lovely review to all the team. Keep an eye out for future deals! We hope to see you again soon Kind Regards Jamie Proctor

"Enjoyable stay"

User 11/07/2019

A very friendly hotel with lots of atmosphere, really good food with quite a varied menu. Very comfortable rooms well appointed .Nice to have tea and coffee making facilites in the room. A stunning location.

"Very enjoyable "

mocannon, Liverpool, United Kingdom 10/07/2019

Hi we have just returned from this travelzoo deal today. Lovely location 2 very nice helpful girls on reception Large room overlooking gardens Nice bar area Food very nice in the restaurant Staff very hardworking and very pleasant Thankyou we enjoyed our stay.

"Nice location, really disappointed with the food."

User 08/07/2019

Our school had it's prom meal here and the place was great for the pictures. We had high hopes for the food but was really disappointed. Three at our table, had beef, Yorkshire pudding, and vegetables. The beef was really dry, with just a teaspoon of gravy. The Yorkshire pudding was so over cooked, (aka burnt) that we couldn't eat it. It was dark brown to almost black, in colour. The starter, garlic mushrooms...were ok, as was the sticky toffee pudding...but just ok. Our table had 4 really disappointed diners, a shame on such special day.

"Our Fantastic Wedding overnight stay in the Bridal Suite"

User 01/07/2019

After having our wedding at Higher Trapp in August, I cannot recommend the team and venue highly enough! We had a summer wedding in the grounds Pagoda, it was a perfect day everything went so well. The grounds are amazing really picturesque the wedding photos looks stunning. The team are fantastic and go over and above to make sure your day is perfect. Everything was so well organised the music, timings, speeches and events afterwards. All of the guests commented on how lovely the venue was and how delicious the food was, the 3-course meal was perfect and went down so well. The breakfast the following morning was also delicious just what we needed. The bridal suite is gorgeous, we had our wedding prep photos taken in the suite and they look amazing. We were so relaxed on the day because the staff are so kind, reassuring and organised. I would recommend to anyone to get married here its stunning and very good value for money too, we will have many happy memories of our wedding. Thank you so much to all of the Team!

"Short break with friends"

BowburnBelle, Durham 30/06/2019

We only had a one night break here on a Travelzoo offer , with hindsight we should have made it 2 nights as it was so nice. We had never explored this area so the offer of a walking map and packed lunch sealed the deal. The staff were all so friendly and the food was delicious. We may return to explore more.

"Terrible Customer Service"

User 28/06/2019

Music kept me and my partner up all night. I went down to reception at 3am to complain but nobody was there. The music stayed on all night. I called reception around 7am to find out our room (room 14) was above the kitchen and was informed the night porter had left the music on. The complained at reception during our checkout, and was told that they were sorry and that they would inform the manager......Great!!! I expected the manager to come and speak with us or at least call....nothing. I then complained via email and it's now been almost a week and no response. Terrible customer service.

"Amazing hotel, wonderful staff "

buckpetely2018, Doncaster, United Kingdom 26/06/2019

my wife and I had a great 2 night stay, where we were made to feel that we were the only guests in the place. We had a lovely room and a very comfortable bed. We had breakfast and evening dinner for two nights. The breakfasts were hearty and the dinners were fine dining with an excellent selection of wines The stand out feature for my wife and I was the very professional and personable staff. We would love to visit again.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave such a lovely review following your stay at the Higher Trapp. I am pleased to hear that you found your room to be most accommodating. Thank you for your kind words regarding the staff members, Its great to hear that you were well looked after. I shall pass on your wonderful comments regarding the food to our kitchen team. We do hope you choose to visit again soon! Warm regards Jamie Proctor


Ivan J, Burnley 11/06/2019

Excellent grounds with great photo opportunities. First class food and the staff very friendly and helpful. The bar was a bit pricey. The rooms well appointed and clean and comfortable. This is a great wedding venue.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your visit to the hotel. Its fantastic to see you have awarded us the highest possible rating. I am pleased to hear you found the staff to be very helpful and friendly. We do hope you choose to visit us again in the future! Kindest Regards Jamie Proctor

"Great scenery"

Renno2355, Liverpool, United Kingdom 04/06/2019

The hotel is situated at the top of a hill with great views to the rear gardens. Our room no17 was clean and bright. The staff are all very helpful especially in fitzys bar. The drinks are what expect in a hotel. The breakfast was good but bacon looked warmed up. I would visit again. The hotel is a good venue for a wedding.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave such a wonderful review of your recent visit to the Higher Trapp Hotel. We are so pleased to hear that you enjoyed our scenic location and beautiful gardens. Its great to read your lovely words regarding the staff members who looked after you well during your stay with us, I will be sure to pass on your review. I am pleased to hear that you would choose to stay with us again in the future. Kindest regards Jamie Proctor


Ann J, Burnley, United Kingdom 02/06/2019

My son and his wife had their wedding reception here which was absolutely faultless. Quite a few of us stayed overnight. The room was clean and tidy with drinks and snacks provided. The breakfast choice was very extensive and I can't think of anything that you couldn't have.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave such lovely feedback following your stay with us at the Higher Trapp. Its wonderful to hear that you thoroughly enjoyed the wedding day, We received excellent feedback from the all the guests also. I am glad to hear you found the rooms to be very accommodating. We do hope you choose to stay with us again in the future Warm regards Jamie Proctor

"Tired and worn but great food"

Alan J, Dumfries, United Kingdom 02/06/2019

Stayed with friends and we were put into their annex, we were told that it would be better for us as there was a party on that night in the main part of the hotel. When we arrived at the annex we couldn't help noticing the state of the carpet in the hallway and stairs and it wasn't much better in our bedroom. Our room wasn't great for the money paid, the bathroom was old fashioned and worn. The food at night and at breakfast was first class, but it wouldn't persuade us to stay there again.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your stay with us at the Higher Trapp Hotel. I am disappointed to hear that we fell below your expectations on this occasion. We do take every care in ensuring our guests are allocated away from any potential noise disturbance. I will certainly look into the comments made regarding the worn carpets in the annex building. Its great to hear that you enjoyed your evening meal & breakfast, I shall pass on your comments to the kitchen team. I do hope you choose to visit again in the future, Please be sure to try the rooms in the main hotel if available! Kindest Regards Jamie Proctor

"Not a good experience"

lesarchers2016, Bristol, United Kingdom 31/05/2019

Not the best experience. Arrived on a rainy evening, nowhere to park as Rotary Club night. Parked in the overflow car park, walked with bags to reception, not offered a room upgrade even though being a Diamond Elite for Life Member and not being full. Told that our room was in the Annex, so another walk in the rain with bags, (yes, we were told there was parking there, but unfortunately no access as a member of the Rotary Club had decided to park across the entrance.) The room was a good size to be fair, but very tired, the mattress had collapsed on one side so you fell out of bed! The bathroom was set up for disabled people, we are not, so, we were taking this from somebody who may of needed it (we did you a favour if you did, it is not pleasant). The room was not very clean, the ceiling and walls have been poorly repaired at some point, the flush didn't always work correctly, the hot water ran out one morning. The food was good, especially breakfast, but the service in the evening was very poor. We finished our main course, waited for approximately 20 minutes for someone to clear the plates and take a desert order, no one came, so we walked out. On departure I told the receptionist of our displeasure, I was told the manager was not in, but would be later, and they would ask them to call and discuss. We are still waiting.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to provide feedback following your visit to the Higher Trapp Hotel. I am disappointed to hear that we fell below your expectations on this occasion, Please be assured that this is not our usual standard. Following on from our telephone conversation, I can confirm all points have been raised with the relevant departments and improvements will be made. Its great to hear that you enjoyed the food, I shall be sure to pass on your comments to our kitchen team. We strive to provide delicious dishes to all our customers. I do hope you choose to visit us again in the future Kindest regards Jamie Proctor

"A Simply Great place to stay with Excellent Staff"

User 24/05/2019

A Simply Great place to stay with Excellent Staff, been staying here for years and always been treated excellently and the hotel and food is great. The garden is beautiful and well maintained. A simply lovely place to stay if wanting to walk around the Lancashire countryside or even drive to the Yorkshire Dales which is just half hour away. Will always continue to visit

"Best western Trapp country house hotel"

Paradise27853622968, Redditch, United Kingdom 15/05/2019

Arrived late due to traffic problems, nothing was too much trouble for the staff, soon felt better after a lovely meal and we were made really welcome by the young lady in the dining room.The hotel was booked without prior knowledge of its facilities etc but turned out to be in a lovely location, with quiet surroundings and comfortable accommodation. We will use again, most definitely.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your recent stay with us. I am most pleased to see you have given us the highest possible rating! Its great to hear that you enjoyed your visit and were able to relax following a long journey. Its wonderful to hear that you were looked after by all the staff, I shall pass on your lovely review to the team. I am so pleased to hear that you will be visiting us again in the future. Kindest Regards Jamie Proctor

"Lovely place "

Dreamer551687, Read, United Kingdom 30/04/2019

We stayed for one night at Easter weekend. The hotel was busy but the service was still good. Staff were friendly & efficient. We had a steak meal with a bottle of wine for 2 which is amazing value. The hotel is a wee bit tired but comfortable. Lovely breakfast. Cooked to order. Good value for money.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your recent visit to the Higher Trapp Hotel We are so pleased to hear that you enjoyed your stay and we exceeded your expectations. I am pleased to hear that you were well looked after by the staff. Pleased that you were able to dine in Fitzys and take advantage of our excellent steak night We do hope you choose to visit again in the future. Kind Regards Jamie Proctor

"So much better than wxpected"

Didsbex, Reading, United Kingdom 29/04/2019

Well I must admit, I only booked this hotel due to the fact it was close to the diving school I was going to use and the price was very good. I spent four nights there on my own (I don't remember last time if ever I have spent that much time in a hotel on my own), and I must admit it exceeded my expectations. The grounds are well maintained, I loved the bird feeders obviously attracting a wide variety of birds. I can see why this would be a popular wedding venue. The room was clean bed comfortable and daily cleaning was good too, some public areas need a touch of tlc but nothing major. The best thing about this hotel, and why it deserves a five star review, in my opinion is its staff. Every single one of them I came across was courteous friendly smiling, helpful, professional (I don't think I missed anything) . Looking back it started from the moment I contacted them to say I may check in passed midnight, worried they may presume that I might not come and therefore cancel my booking, they responded promptly and very reassuringly. nothing is too much trouble and how nice it is when you walk into the breakfast room 10 minutes after they have stopped serving not only to be offered a table so you can enjoy a coffee but to be offered to have the croissants you picked from the buffet to be warmed up for you. I would definitely recommend this hotel and, if in the area, stay there again.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
I would like to thank you for taking time to leave us a lovely review following your recent stay at the Higher Trapp. Its fantastic to hear that we exceeded your expectations and that you thoroughly enjoyed all aspects of your stay. I shall pass on your lovely comments to the team, They will be delighted to read your review and hear that they are all doing a wonderful job. We do hope you choose to stay with us again when in the area. Kindest Regards Jamie Proctor


Madw0man, Newport Pagnell, United Kingdom 29/04/2019

Fabulous Hotel! Love staying here. Staff are friendly, helpful, and make one feel welcome. The food is superb, plently of choice, the rooms are clean and welcoming. The setting is just gorgeous. Highly recommended.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave us such a wonderful review. We are so pleased to hear that you choose to stay with us often and we enjoy having you stay with us also. I shall be sure to pass on your lovely words to the team, They will be delighted to hear that they are doing a fabulous job! We look forward to welcoming you again soon Kind Regards Jamie Proctor


User 26/04/2019

A Excellent hotel set in great surroundings, the staff are very welcoming and helpful. I've stayed here quite a few times now and it's always been a wonderful stay, the food is always spot on and the breakfast are even better. I'll be lookimg forward to going back sometime soon

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for providing us with such a fantastic review! Its wonderful to hear that you choose to stay with us on multiple occasions and enjoy your visits. I am most pleased to hear that you enjoy the food served in restaurant and I will be sure to pass on your lovely comments to the kitchen team. We appreciate your loyalty to the hotel and look forward to welcoming you back soon. Kind Regards Jamie Proctor

"Good value for money "

seanm114, Northampton, United Kingdom 22/04/2019

Stayed here for one night when on business. Nice hotel. Spotless and comfortable. A good nights sleep. There is a decent bar too. I didn't eat here though so can't comment on the food. Staff were friendly and a good price.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your recent stay at the Higher Trapp Hotel I am pleased to hear that all aspects of your stay were to a high standard and pleased to hear that you had a comfortable nights sleep also. Its great to hear that you found the staff to be friendly and helpful. We hope you choose to stay with us again in the future Kind Regards Jamie Proctor

"Great hotel"

steveorpington, Orpington, United Kingdom 15/04/2019

Work stay for2 nights and hotel was quiet, comfortable, secure, clean and a fantastic breakfast. One down side for me was the finish in the bathroom which looks like it needs some tlc and not the most powerful shower I ever had so these were a disappointment but not enough to spoil the overall stay. If you in the area then well worth a look.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your stay with us at the Higher Trapp. I am pleased to hear that you found the hotel to be accommodating and were able to sample one of our delicious breakfasts! I shall pass on your compliments to the chef. I shall pass on your comments to the maintenance team regarding the improvements to the bathroom. We hope to welcome you again soon Kindest regards Kerris

"Business Trip"

mattsolives, Jedburgh, United Kingdom 03/04/2019

I have recently stopped here on several occasions for business. The staff are very friendly and helpful. It is located in a nice setting in a rural location, although it's only five minutes from the motorway. Good choice of food with a specials board and a good selection of drinks at the bar.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your recent stay on business with us. I am pleased to see you have awarded us the highest score, Its great to hear that we are doing a great job! I am pleased to hear that you enjoyed the food and service form the restaurant team. Your loyalty is important to us and we hope you choose to stay with us again if in the area. Kind Regards Jamie Proctor

"Very Good"

Alison H, Higham, United Kingdom 30/03/2019

This hotel is in a lovely setting, with nice views and a big car park. The food in Fitzy's Bar is excellent and very good value. The staff couldn't be more friendly and helpful. I would highly recommend it.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave such a wonderful review of your recent stay with us at the Higher Trapp. I am pleased to hear that you were able to dine in our on site restaurant and found the food to be excellent! I shall pass on your lovely feedback to the kitchen team. We hope you choose to stay with us again in the future Warm regards Jamie Proctor



Our friends from Banbury joined us here for two nights special we had been notified about by the hotel as this is our fourth visit and we love it here and once again they did us proud. Nothing to even think about complaining about. Staff, service, rooms, food all absolutely on point. Have stayed at other best western who should use this one as flagship as it shows how staff should be with guests. Many thanks for another FABULOUS stay needless to say we will return. Jean Ian and Murphy Elliott

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your recent visit to the Higher Trapp. Its lovely to read such a wonderful review of your experience, And delighted that your friends enjoyed everything also. Its great to hear that you were all well looked after by the staff, I am sure they will all be delighted to read your feedback. Its great to hear that you will be booking with us again in the future. Kindest Regards Jamie Proctor

"Nice quiet place.....very helping staff"

flyfisher66, Islamabad, Pakistan 15/03/2019

We selected this countryside hotel after reading reviews and weren't disappointed at all. The location is a little out of town but has a scenic setting and lovely views. The hotel has an impressive old styled main building and a detatched lodge called Parker Lodge. We stayed in Parker Lodge but later, when we saw the rooms in the main building, we found them much better and thought that next time, we would definitely stay in the main building.... The rooms are big, reasoanbly well furnished with neat toilets. Many of the rooms have a wonderful view through the windows. We were delighted to see a bath tub in our bathroom. They have a nice little restaurant called Fitzy's Bar that serves a lovely English breakfast and other meals. The service in the rooms as well as restaurant is very tidy. Rates are quite reasonable. There is enough parking space available.

"Lovely setting."

jahjmh, Staffordshire, United Kingdom 11/03/2019

Beautiful old house; could do with a little updating. Comfortable rooms with all necessary amenities. Amazing panelling of beautiful wood and lovely setting for a wedding. Breakfast has lots of choice and most staff very obliging. Would stay again if in the area.

"Wedding "

N2630IHmarcs, Read, United Kingdom 10/03/2019

Came for my two best friends wedding yesterday and it was a lovely all staff were helpful I don't know the nice lady's name who I spoke to on the phone when a had a query about checking in early so I could get changed before the wedding but I would like to say a special thanks for being so accommodating it's such a lovely Hotel I will definitely be back for a cheeky escape loved every minute of it food is amazing if you want a nice hotel in a lovely remote area then look no further Thanks and see you soon


Iso1933, Bradford, United Kingdom 03/03/2019

Just to say two mature ladies stayed overnight. What can I say the staff are so nice,this is our Third visit here,the food first class We will be coming back again I could go on,but thought have covered details

"Very Good Experience"

761leet, Bradford, United Kingdom 24/02/2019

Good free parking facilities. Well maintained hotel both indoors and out in beautiful surroundings. Check in was speedy with friendly staff. Room was ample sized well decorated and all the usual facilities with free wifi for the duration of the stay. I took advantage of Fitzys restaurant for an evening meal which was very reasonable priced and of good portion sizes. The food was delicious and very well cooked. The bed was comfortable with little ambient sound so a good nights sleep was had. I took advantage of the Lancashire cooked breakfast which was again was very reasonably priced, extremely tasty and well cooked. The staff throughout my stay were friendly and efficient. To summarise a very reasonably priced hotel with very good service, food and staff. Thoroughly recommended

"Absolutely awful"

zoecluff, Burnley, United Kingdom 23/02/2019

We won't for a meal after a family funeral and booked a table for 12, the food was nothing special and is wayyyy over priced, but worst thing was how unbelievably rude the waiters were, even after complaining to the waiters themselves and a manager we still had no apology from anybody. Been here before and been disappointed and this time I was absolutely disgusted at how we were spoken to especially after we'd been to a funeral and some of my family were clearly upset already. Definitely wouldn't recommend and I will certainly not be going back.

"Higher Trapp"

Barb J, Cumbria, United Kingdom 20/02/2019

A second visit to this hotel, and another great stay. Very good evening meal and breakfast, and service. We would return for a third visit. Why a minimum of 160 characters, after spending five minutes completing the review?

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave positive feedback on your stay at the hotel. I pleased to hear that you have chosen to stay at the hotel for another visit, We appreciate your loyalty. Its great to hear that every aspect of your stay was very good. We look forward to welcoming you back for another visit soon! Warm regards Jamie Proctor

"Quiet retreat"

User 15/02/2019

The hotel is situated in beautiful grounds. The reception staff were friendly and welcoming. The food was great with good service. It was not my first visit to the Higher Trapp and I am sure it will not be my last.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for leaving such a fantastic review of your stay at the Higher Trapp Hotel. It wonderful to read your review and hear how you had a lovely break away. I am most pleased to hear you were able to explore the beautiful gardens and surrounding areas. Its great to hear that you have been looked after well by all the team, We strive to give all our guest a first class experience and I shall ensure your kind words are passed onto the team We look forward to welcoming you back soon Kindest regards Jamie Proctor

"Tired rooms "

nickj6, Yeovil, United Kingdom 10/02/2019

When I arrived reception was empty and it was 20minutes before someone arrived. Despite staying in the annex the music from the hotel was still very loud, the room in the annex was a little tired. I didn't eat in the menu however the breakfast was great and the morning staff were on point.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your recent stay at the Higher Trapp Hotel. I am disappointed to hear that you were disturbed by the music from the wedding party, Usually the annex bedrooms are a lot quieter that the main hotel. I shall pass this information onto the accommodation team to review. I am pleased to hear you enjoyed the breakfast and shall pass on your comments to the breakfast team, They will be delighted to hear they are doing a great job. We hope you choose to stay with us again in the future. Warm regards Jamie Proctor

"My sisters wedding "

User 07/02/2019

Absolutely beautiful place!! I thought it was going to be hard to find but actually was a very easy trip to get to. I stayed in one of the bridal rooms that weekend and I cannot express how lovely it was and the hotel itself is nicely furnished. I would say breakfast is a bit of a let down but the meal we had the night before the wedding was beautiful. There is also gorgeous grounds surrounding the hotel.

"Higher trapp Best Western"

User 31/01/2019

I use the hotel often. Good value, good food and friendly staff with clean and comfortable rooms. Parking in own car park. Located in country location but close to motorway being M65 so good links for travel

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave positive feedback following your visits to the Higher Trapp Hotel. I am pleased to hear that you choose to stay with us often, Your loyalty is important to us. Its great to hear the reasons why you choose to stay with us and I shall pass on your comments to the team. We look forward to welcoming you again to the hotel soon. Kindest Regards Jamie Proctor

"Wonderfully Comfortable Stay"

User 20/01/2019

Excellent value for money. The room was clean, quiet & very comfortable. Our view was lovely. Restaurant was excellent value for money also, food was delicious! Staff are so friendly & nothing is any bother. I'd be very happy to return.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave such lovely feedback of your recent stay at the Higher Trapp Hotel. I am delighted to hear that your visit was enjoyable and you were well looked after by all the staff. We strive to provide excellent service to all our guests. I shall pass on your comments to the team and we hope to welcome you again in the future Kindest Regards Jamie Proctor

"Lovely Christmas Day Dinner!!"

karen l, Manchester, United Kingdom 07/01/2019

After prebooking well in advance we booked for a table for 6. Sat down immediately and served a 5 course Christmas Day meal, everything was really lovely, piping hot and the service was really good. The staff were polite and curtious and couldn't do enough for us. Sat in the lounge area for our tea/coffee with a mince pie. At £62 we thought was really good value.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you so much for taking time to leave such a lovely review of your visit to the hotel on Christmas Day. I am delighted to hear you enjoyed the day and found it to be of excellent value. I will be sure to pass on your lovely comments to the team also. We hope to see you again soon! Kindest regards Jamie Proctor

"Gin and fizz new years eve party 2018"

Heather C, Burnley, United Kingdom 01/01/2019

Fabulous night great staff room and food. The party was amazing great entertainment had an amazing night with good friends. Dancing all night long. Lovely breakfast in the morning . Beautiful gardens brings back fond memories from our wedding here in 2004. Lovely girl on reception.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Firstly I would like to Thank you for taking time to provide such lovely feedback of your stay at the Higher Trapp. I am pleased to hear you all enjoyed the New Years Eve Party and had a great time! Your comments for the receptionist will also be passed on, I am sure Kerris will be delighted to read this review also. We look forward to welcoming you back soon! Warm regards Jamie Proctor

"Lovely hotel , friendly staff"

tonycC6359VM, Chorlton-by-Backford, United Kingdom 26/12/2018

Stayed for two weeks while working in Clitheroe ,first week stayed in the lodge great quiet location away from main hotel 2nd week in the main hotel . No problem with the rooms . Choice of breakfast either buffet or traditional Lancashire . Stayed in the hotel for evening meal on a few occasions definitely recommend the rag pudding . The best part of my stay was the staff very friendly and chatty took an interest in you , not just another guest .

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave such lovely feedback of the hotel from your recent stays. Its fantastic to hear that you were well looked after by all the team. We strive to provide all our guests with excellent customer service! All the team will be delighted to read your review. We hope to welcome you again to the hotel soon Kind Regards Jamie Proctor

"Wedding David & Melissa"

H9266OUginab, Linton-on-Ouse, United Kingdom 24/12/2018

My son had his wedding here yesterday. The day was perfect. That is down to a great venue and more importantly the staff they have worked tirelessly. Every member of staff I spoke to throughout my 2 day stay have been brilliant. Myself & other family members ate in the bar fitzys the night before the wedding and the food was lovely as was both breakfasts and the food for the wedding itself. Thank you again for making their wedding such a perfect day.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to write a review of your Sons wedding at the hotel recently. I am most pleased to hear that the day went well and all the guests enjoyed themselves. I am most delighted to hear that you found all the staff to be brilliant, They will be delighted to read your review. Its great to hear that you also enjoyed the food in Fitzys bar the night before, I shall pass on your comments to the chef! We hope to welcome you again soon Warm regards Jamie Proctor

"Great location"

13jim, Falkirk, United Kingdom 10/12/2018

I recently stayed here for 4 nights. And was in a single room. It was very small and the layout was all wrong. The shower leaked onto the floor every time. Soaking the bath mat. The room I was in was above the reception area and on the Saturday there was a wedding and boy in the room it felt like i was at the wedding. Bar/restaurant staff were all very friendly and the food was very good. And at a good price too for the hotel. I would stay here again. Just not in that room.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to provide feedback following your stay with us. I am saddened to see that your stay did not meet your expectations. I shall pass on your comments regarding the issues with the shower to the maintenance team to improve. The reception do contact all guests to inform them of any noise from the functions prior to check in and offer to change the rooms if this would be an issue. I am pleased to hear that you will choose to stay with us again, Please contact the reception team who can advise on the best possible room. Kind Regards Jamie Proctor

"Good food, good price, "

User 22/11/2018

Went last night with friends had the burger was very good all other food was good wveryone said drinks were very overpriced £4.70 for stella is abit much i think as i work for 1 hotel and 2 restaurants and nowhere near the price, but that aside i would go again as the food was excellent ans staff was good.

"Wedding/ anniversary"

H2101RFamandat, Bacup, United Kingdom 10/11/2018

Love this place. Like coming home. Always a warm welcome, friendly staff. Great place for a wedding. Gorgeous grounds, plenty of photo opportunities. Great food, bar prices not extortionate. Room are warm, beds are comfy, great night sleep. Fantastic views in the morning

"Great choice for a three night break"

Jacqueline G, andover 07/11/2018

Lovely location, so close to Pendle, many interesting places to visit and wonderful scenery. Comfortable, clean twin room with plenty of space to move around the beds and in the bathroom. Very smiley and helpful staff who are happy to try their best to ensure you have a good stay. Breakfast plentiful and lots of choice, always fresh fruit as well as all the usual fare. Steak and chicken night on Saturday excellent value for money at £30 for two including a decent bottle of wine and all the trimmings. There was a wedding on when we arrived and followed by a disco but we were not affected at all by noise. Only slight downside which we find most places, as we bake our own bread, is that the toast is never as crisp as it is at home. Warm croissants are also so much nicer than cold ones but we seldom get them in the UK.

"Is this Fawlty Towers in the making?"

John M, Greater London, United Kingdom 06/11/2018

Arrived in the evening to find no one at reception to greet us. Discovered the receptionist in the restaraunt bar helping out. The impression was that this establishment was short of staff. After checking in and as there was no porter service then had to carry own luggage in the dark to the bedroom allocated in the so-called Lodge, which was located a distance of about 100 m or so away from the main hotel building. This bedroom was a great dissapointment with stained and threadbare carpeting. The bedroom wall was soiled and there were cobwebs in the corners. The overall decor was shabby. The only wardrobe had a missing handle. The ensuite bathroom had no complimentry toiletries and the control for the shower was stiff to turn owing to accumulation of calcium deposits. There was a rusty old bracket for a soap dispenser. The glass provided to rinse teeth had not been cleaned of lip marks from the previous user. So overall room service seemed inadequate, lacking proper hygiene control and attention to detai in cleaniness. Dined in the Fitzy's restaraunt for evening meal but found the ambience funereal and the internal decor neglected. The new menu was too expensive and not value for money. The quality of the cuisine was disappointing and unappealing with gristly meat, watery mash and stodgy chocolate mousse. The few staff working there were friendly enough and tried to be helpful. The views from the Lodge across the valley were not scenic but rather industrial and urban. This hotel grounds lacked interest and attention and overall the hotel seemed starved of adequate investment, which is a pity. Go elsewhere for a more pleasant and enjoyable experience.

"Wedding day"

User 27/10/2018

We had the most amazing wedding day at higher trapp beautiful surroundings beautiful venue fantastic food and the wedding team that looked after us on our special day really couldn't of done anything better for us we thank you all from the bottom of our hearts for making our day so special and we are looking forward to celebrating our first wedding anniversary with you xx

"Lovely venue but let down by food and accomadation"

tril27, burnley 24/10/2018

Beautiful wedding in lovely surroundings. Staff brilliant .Unfortunately main course overcooked. Room basic with awful view and at £92 , was expecting better. Breakfast was awful with scrambled egg that looked like vomit. Again staff great and cooked me another breakfast. No discount for public services as offered in other best western hotels.

"Our wonderful wedding day"

User 23/10/2018

My husband and I celebrated our wedding reception at the Higher Trapp in August 2018 and we couldn't have asked for the day to run any more smoothly than it did. The planning team and day manager provided an excellent service, accommodating all of our - and our guests' - needs. The quality of the food was excellent, including that for guests who have food allergies. We would highly recommend the Higher Trapp as a venue.

"Our Wedding Day"

User 22/10/2018

We had our wedding day here on 18th August 2018. I cannot recommend this hotel enough, right from the start of walking into the hotel at their wedding fayre to leaving the day after the wedding we had a 5star service. We cannot thank all the staff enough for their fantastic service, teamwork and professionalism. Our wedding day went smoothly and nothing was any trouble for any of the staff members. We Would definitely recommend this stunning venue.

"Steak night"

debm15, Burnley, United Kingdom 21/10/2018

Excellant meal once again. Steak or chicken meal for 2 plus a bottle of wine £30, this was great , mixed grill ,chips,onion rings,mushrooms, plenty to go at and wine. No complaints excellant service.Defently worth a visit on friday/ saturday evening.

"Great place to stay"

h0rt0nr, London, United Kingdom 17/10/2018

Good value for money. Wonderful breakfast-beautifully cooked and presented. All staff were very friendly and helpful. Good choice of meals in the restaurant. Rooms vere comfortable and very clean.Highly recommended

"My amazing wedding"

User 16/10/2018

I had the best day of my life celebrating my wedding (day & night) at the higher Trapp Country house hotel. From start to finish we were treated amazingly, Donna who supported us through the year of booking and organising to the staff members who answered my emails weekly and made me feel at ease, to Katie who made our special day run like a breeze..... I can't recommend the venue and team enough. The bedrooms were fab and the grounds made for a great photo opportunity. I wish I could do it all over again, I'm looking forward to my anniversary stay (complimentary) next year. Thank you all again for making everything so perfect. Love Zara & Tony Winch

"Fantastic Wedding Venue"

Máire L O, London 13/10/2018

We had the most amazing wedding day here last weekend. I could not recommend the Higher Trapp more highly - every detail was thought of from the moment we first looked at the venue to our check out the next day. The setting is stunning and the grounds are absolutely beautiful, perfect for our local wedding in Sabden village. The staff who helped us organise the wedding were wonderful - Donna met us both several times in the run up to the wedding and made us feel totally at ease with her professional and friendly approach to wedding planning. Katie was our wedding planner on the day and was absolutely brilliant - she made sure everything was organised for us and that we were happy with the details. The suite looked beautiful and I couldn't have asked for more. The staff on the day were absolutely superb and very attentive to our guests, many of whom had stayed in the hotel the night before having travelled from all over the country. The food was so delicious and of the highest quality as was the wine- the roast beef was superb and our guests loved every course! I cannot thank the hotel and their staff more for making our day so special and memorable. The bridal suite was beautiful with so many extra little touches to make our day even more special. We know we definitely made the right choice in choosing the Higher Trapp as our wedding reception venue and I would 100% recommend them for any couple! Thank you again for an absolutely wonderful day! Maria and Ian

"Not as good as before"

Suratrichard, Surat Thani, Thailand 11/10/2018

Sometimes it's difficult rating hotels etc as average to very good is a big jump so maybe a good rating would be useful. Aspects of our stay were better than average and on a par to previous visits. We feel that the staff at this hotel are its best asset. Reception staff are friendly and efficient and we were pleased to see the lovely lady serving breakfasts again...her cheerfulness and warm smile makes for a good start to the day. Breakfasts are cooked to order and are very good indeed. So what makes our rating different from last time. Firstly, despite clearly stating two guests when booking, the room had only one set of towels although this was quickly rectified by the reception staff. The room itself wasn't particularly clean with a thick layer of dust on parts of the furniture. The bathroom looks ready for renovation with what appeared to be black mould on the grouting between the tiles. Outside of the room, the staircase looked like it needed a good clean...for a non smoking hotel why was there a cigarette end on the stair carpet along with a slice of lemon?! All the above points to the possibility of housekeeping problems. Location of the hotel is good and providing you avoid the school run traffic to the school nearby, the motorway is quickly accessible.

"Catch up with friends "

Julie R, Brierfield, United Kingdom 01/10/2018

Catch up with a family friend who had moved away. She stayed with her daughter room was great for a overnight stay. Previously stay when my friend got married and surprised when the gentleman behind the bar remembered her and had a catch up made the visits all the more special. Food & drink was excellent and at a reasonable price. Highly recommend for weddings & functions. Value for money with fantastic views.

"Night Staff Gary is the best"

User 29/09/2018

We stayed for a friends wedding , it was very nice ,, just like to say an amazing thank you to Gary the night staff , my husband suffered really bad heartburn and we had forgot his tablets , I rang reception at 3 am and Gary the staff on duty so kindly brought him milk , baileys , and a box of rennies ,, absolutely lovely of him .. great guy !! Thanks again Gary my husband finally got some sleep .. from Spencer

HtrappGM, Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you very much for your review of your recent stay with us. I am delighted to hear that Gary went above and beyond to ensure you both had a comfortable nights sleep.

"Could do better"

Mohandis, Hereford, United Kingdom 29/09/2018

Went to a wedding. Reception was good, we were in the annex. The carpet in the hall was absolutely filthy and the stair walls marked. The room was OK size but the mirror was dirty. In the grounds the pond had a beer glass floating. The steps were decorated with fag ends. We told reception, who said they knew and had tld the gardeners, but they never got cleaned. Food was generally mediocre, except for the hog roast, which was excellent. However we had the mixed olives and artisan bread. Mixed olives were pitted black, as cheap as cheap. We asked if they had other olives? Not a chance. It could be good, but sorry it isn't.

"Lovely setting, fantastic staff"

Evelyn91, Yorkshire 21/09/2018

We love this hotel, we have stayed three times now. Lovely setting, quiet and yet not too far from towns. Lovely room, and we like the Rag Pudding (local Lancashire Dish). Staff are so friendly and helpful.

HtrappGM, Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for your lovely review. I am extremely happy you enjoyed every aspect of your stay and our ever so popular dish - The Rag Pudding. I will pass you kind comments onto our front of house team. We look forward to seeing you again in the future. Kindest Regards Jamie - GM

"Attending nieces wedding"

Chris L, Rocester, United Kingdom 16/09/2018

What a lovely venue. Great wedding. The bar is good staff very attentive, thank you to James, molly and the girl who who tirelessly on the wedding bar, sorry didn't remember the name. The place is ideal for functions, seclude, quiet and lovely setting. Food good, breakfast and dinners good. Only complaint was the drinks were a bit steep, pity because a lot more would have been drunk at more reasonable prices. Overall excellent, reception also very helpful and attentive.


Hannah R, Shropshire, United Kingdom 16/09/2018

The bedroom was a disappointment compared to the beautiful main building. I could have been walking into a Premier Inn. The room was very basic and there was underwear and socks from a previous male occupant left in the drawer.Another drawer front wasn't even attached and fell on the floor. The breakfast was also a let down. The food had been kept under a heat lamp making the bacon stick together and too hard to bite into or digest. The staff were young but very helpful, polite and friendly.

"Really Happy!"

pookie099, Lancashire, United Kingdom 13/09/2018

Had an overnight stay here this week and really wish we could have stayed longer. Only a Standard bedroom but well fitted out - and I was particularly pleased to see an ironing board and iron in the room (hate looking creased!). Lovely bathroom and everywhere scrupulously clean. Very comfy bed and such a peaceful night as no traffic noise. Staff are the friendliest I've ever met and I can't fault the service in the bar and restaurant. Good menu, lots of choice, and well presented. Husband loved the cooked breakfast, and I enjoyed the fresh fruit and choice of pastries etc.. All in all, well worth staying here in this lovely part of the world - and the photos don't do it justice.

"It's good"

280_Nights_In_Hotels, London 12/09/2018

Been staying here for over 7 weeks in total and I am happy with it. The food is great and staff friendly. If you are staying here and the restaurant is too busy/ loud, then ask to be served in the library. Only little downside is lack of a gym. Recommended.

"Sunday lunch"

User 26/08/2018

We visited the restaurant for Sunday lunch on August bank holiday. My Aunt had the roast beef which was very good, I had scallops with bacon and cauliflower, the scallops were extremely small and hidden in the sauce, I don't think I have ever seen scallops that small ! My husband had the rag pudding which he enjoyed. Unfortunately I also made a bad choice with my main course, although I no longer live in Lancashire I visit often and I enjoy the local specialties such as Lancashire hot pot which I ordered. What arrived was a little strange, the meat and gravy part was ok but it was topped with what looked like a bag of crisps, which I was told was thinly sliced potatoes cooked in the oven until crispy. Incidentally the hot pot was the most expensive part of the meal! The deserts were good I had cheesecake and my Aunt had the chocolate tart, and the pastry was lovely. I have no complaints about the service which was very good, just a little disappointed with the scallops and the hot pot. The meal was reasonably priced.

"Our wedding! "

User 25/08/2018

We got married on the 23rd August. Everything was amazing! Went so smoothly and the wedding was just incredible! We've not had one bad comment about anything! All the food was outstanding and the service was amazing! Zac was lovely alot of my family have commented on how sweet he was!! Also Emily behind the bar looked after me very well! Such amazing staff! And Jamie! Well. He was the best manager I've seen in a long time!! Thank you everyone!!!

"Amazing Cheese and Onion Pie!"

ChrissyLee_12, United Kingdom 24/08/2018

First visit and can only comment on the food as I didn't stay in the hotel. Had supper in Fitzy's Restaurant/Bar. Very quiet as it was a Tuesday evening so very little atmosphere - probably busier towards end of the week/weekends. Good choice of food and nice to see sandwiches served in the evening and not just at lunch times. I chose the cheese and onion pie which came with salad and chunky chips. Before ordering I did ask if the pie was heated in the microwave as most places do these days - nothing worse than soggy pastry. I was told it was oven baked so went ahead with this choice and I thought it was delicious - up there with one of the best I have eaten in a restaurant. The only problem I had,as this was my first visit ,was that on arrival I entered through the main door of the hotel and was directed to the restaurant by the receptionist but I struggled when leaving as this part was locked when I tried to leave - it would have been helpful if the receptionist had explained there was a separate entrance/exit when I mentioned I was not sure where to go - she must have known the main doors would be locked later in the evening. Not a big deal I know but I did feel a little lost wandering around trying to find the way out! I would certainly recommend the restaurant based on the meal I ordered and would visit again.

"voucher treat"

mickaleen2017, Preston, United Kingdom 23/08/2018

Stayed one night with evening meal + bottle of wine, and breakfast. Very impressed with everything, had a room in the lodge short distance from the main hotel, down a slope but magnificent views. Umbrellas provided at the entrance to the lodge needed as it was raining (a good considerate plus mark ). The staff are very friendly and helpful, the evening meal was appropriate to the voucher value but You can also have a meal of the main menu to the value of the voucher . My Wife had the blade of beef I had the bream , both very nice, sweet was rhubarb creme brulee and sticky toffee pudding. Breakfast was full English & poached egg on toast.

"Sue Whittaker"

User 18/08/2018

I can't believe all the negativity that I have been reading about the BW Trapp House Hotel!! I stayed with my family from Tuesday 14th August until Thursday 16th August (8 ladies). We couldn't fault the hotel in anyway, the staff were absolutely amazing from arriving to leaving!! They couldn't do enough for me and my family. Food was excellent, including all breakfast, lunch and dinner service. All very professional. Rooms were excellent for the price we paid, very clean and everything you could need in it. If you want a suite or premier room or a 4 poster room, pay the price for it and stop complaining!!! The hotel is in lovely grounds and is absolutely beautiful, so take no notice to the negativity of some disgruntled visitors who would probably complain over the slightest thing. The staff do their best at all times. I will definitely be returning soon. Thank you all at the BW!!

"Awful, although complaint dealt with well by reception"

Bee E, Manchester, United Kingdom 18/08/2018

We booked a 1 night stay here as we had a wedding nearby and there were no more rooms available at the wedding venue. We booked on the basis of the generally good reviews shown on tripadvisor. I'll start by saying that the lady who dealt with our complaint the morning after our stay was very efficient and did not actually charge us for our stay due to the numerous complaints we made. Credit to the hotel for their efforts in resolving the matter. I do feel however that it is important I still highlight the issues we encountered as I would not want others to book a room here with much higher expectations, as I did, on the basis of the current reviews. To try and keep this as brief as possible, the main issues for us were as follow: Upon arrival: we arrived at the hotel to check in late (approx. 11.45pm). There was no member of staff around and clearly a wedding going on at the hotel. The hotel reception leaves a lot to be desired. Doesn't give a great first impression. After waiting around several minutes, We were eventually seen by a man who looked like he could think of much better things to do. Wasn't particularly cheery or welcoming. Room: where to start? The room looked like something from the 1980's- seriously dated and in desperate need of a makeover. The room was also dirty. Stained carpets, a cat claw (I think?! See picture) stuck in the carpet, a trail of dust and discarded objects around the edges of the room. It looked like the cleaners had given it a quick once over but the room needed a deep, thorough clean. The toilet flushed continuously after you had used it and pressed the flush, meaning you had to wait a bit, rattle the flush button around and wait for the flushing to stop. The bathroom didn't feel clean either and both my husband and I refrained from using the shower facility and instead waited until we got home to freshen up. Wedding: we had received a few days' notice by telephone that there would be a wedding on and we could therefore expect disruption. We weren't too bothered about this as we knew we would be late to the hotel ourselves. However, the noise continued well past 1am which I think is unacceptable. We were also disturbed for almost an hour the morning after by the group of 3 cleaners who had decided to congregate outside our room and talk continuously. We were already awake (as I was so desperate to make tracks from the hotel) but still, this is unacceptable at such an early time. I suspect the guests of the wedding the night before won't have taken kindly to it either- there were no doubt plenty of sore heads requiring a lie in!! Breakfast: I had hoped that this would be the redeeming factor. Alas, not, how wrong I was. Set up is a continental style buffet and you can also separately order full English style. The breakfast is advertised at a separate price of around £15 I believe? I would have been outraged at paying that amount for the breakfast we received. To start with, a waiter came and took our order for 1 x coffee. This was never received throughout and my husband had to ask again for the coffee half way through his breakfast. Another couple who were seated after us and ordered after us seemed to receive their drinks order without delay. We were asked what toast we want. White please. This turned up and we had 2 slices to share between us. They only had margarine out, no real butter. We ate the toast and then our cooked breakfasts turned up about 10 minutes after. Why not serve it all together? Incidentally, the couple who had received their drinks order without delay ordered white and brown toast and received 4 slices between them? When the breakfasts came out, they were barely edible. I had asked for poached egg which was undercooked- (White of the egg still very runny). I am 8 months pregnant and therefore have to be extremely careful with undercooked egg. The egg was also swimming in water on my plate. The portions weren't great for the price the hotel charge separately for this. My husband had the normal breakfast (mine, which is shown in the picture and is a veggie breakfast) had one of everythinh- bacon rasher, sausage, hash brown etc. He too was extremely disappointed. The room the breakfast was served in was also dark and dingy. I don't usually give low scoring reviews but the whole stay was bad from start to finish. As I say, The only consolation was the fact that our complaint was dealt with well by the lady on reception and for that, We give them credit. The room we stayed in is in desperate need of updating and a deep clean and the breakfasts need addressing. For those reasons, We would not return.

"A curate's egg - you get the room you pay for, and you'd better be early for an edible breakfast "

expectsthebest, Hertfordshire 16/08/2018

This hotel is in a lovely setting looking over a valley. It has beautiful gardens a nice reception and the lounge is a lovely panelled room with leather chairs. The staff are welcoming and friendly. My room was a standard double situated at the back of the hotel overlooking the canopy of the entrance, the car park and some houses. It was like a slightly tired Premier Inn, complete with the purple bed runner. It was comfortable enough, with slightly lumpy pillows. A plus was lots of plugs, including one next to the bed, which I find few hotels provide, but you need to charge the phone . However, the next morning I saw some of the rooms at the front of the hotel, which must have been superior doubles . They were gorgeous . 4 poster beds, leather wing chairs, lovely, light and airy, with views out over the valley. If you are staying for a special break, you wouldn't be disappointed with one of these . The bizarre thing in my room was the bathroom which had the biggest bathroom suite in the smallest room, to the degree you have to manoeuvre past the scalloped basin to get to the loo. The grout was a bit mouldy and the boxing in of the pipes was not a professional job. This hotel fell foul of my pet peeve though. They provided a shoe shine mitt a shower cap and a nice orange smelling soap. Then on the wall of the shower/bath was a bottle of shower gel/ shampoo. So Best Western, who, when they are at home, washes their hair in shower gel? No one . And who washes their hair and doesn't condition it? And are the kind of people who wash their hair in shower gel, that bothered about how shiny their shoes are? This smacks, to me, of a hotel profiling their guests as male. Yet most of the people staying there were women. This lack of thought for guest convenience always makes me knock off one star. I ordered room service which arrived quickly and my dinner - crispy chicken with charred vegetables and dauphinois potatoes was delicious, as was the rhubarb crepe brûlée. Again the staff were lovely The big let down for me was breakfast. I went down at 9.15 so towards the end of service, and ordered a cooked breakfast and specifically asked for well done poached eggs. They were runny and tasted of vinegar. The bacon had obviously been under a heat lamp for a very long time. It was brittle and dry, whilst the fat was still white around the edges. I literally broke it to eat some as I couldn't cut it. The black pudding ( which I love) was so solid I couldn't cut it so I ate a small piece from the middle which was soft enough to chew and left the rest . No one questioned that I had left an egg, bacon and the black pudding . I am amazed someone had the gall to plate this up. They must have realised it was inedible . My question to this hotel is this . If you are going to pre cook breakfast why not serve it in the dining room so people can help themselves? Why make the pretence of it being freshly cooked to order ? Check out was again, efficient and friendly. The staff here are great, the building and setting are lovely, but there are corners cut in the quality of maintenance and guest comfort, and breakfast was a disgrace . So, if I'm up here for business again, I probably would stay here again. I've stayed in worse. But I'd bring my own toiletries, and I would be early for breakfast or book a room only rate .

"3.5 rather than 3"

Ceri g, Swansea, United Kingdom 14/08/2018

Stayed here last night for work as meetings nearby. It's preset decent but not great. It's easy to find and loads of parking. Check in was friendly and quick. Room was okay if a bit small and it was reasonably clean but could do with a bit of an update. The WiFi was frustrating and very slow at times. The food at dinner time was great. Cumberland sausage was lovely and smooth mash too! Breakfast was okay. Only had continental but not much choice in terms of eating healthy as fruit wasn't great and just a massive bowl of plain yoghurt available. Probably would stay again but other BW's in the area that I'd try first.

"Wedding of the Year Claire Bear Brierley at the Higher Trapp Best Western"

User 12/08/2018

I hasve known Claire for about ten years so I was thrilled to be invited to her wedding at the BW Higher Trapp Hotel. The setting of this hotel is utterly breathtaking. Set among the Pennines, there are views of the hills and dales for absolutely miles aroumd. The wedding was utterly fabulous. The staff were absolutely excellent and the best service was provided to us. The room was lovely and quiet (room 30 in the cottage). There are oodles of car parking, a licensed bar, tv and wi fi. I would rate it 10/10. If you are driving there make sure your car has a satnav!!

"Really needs a refurb"

User 10/08/2018

Stayed here to attend a friend's wedding at the hotel. I was given a room in the annexe at the end of the car park. The room was very dated and the bathroom more so, it could really do with a refurb. I couldn't get the shower to turn on despite the fact it dripped all night long. Called reception who said I needed to turn it “more than I would expect”...... turned it for about a minute and still couldn't turn it on. Reception did say they would come over to sort it out but in my hungover state I didn't want someone coming into my room so had to have a bath instead. I thought the complimentary items in the room were strange. I'd rather have some body lotion and decent shampoo rather than the all in one shower gel/shampoo dispenser and a “shoe mitten”!! I was pretty surprised to find there was no water at the tea/coffee/kettle area. The tap water was warm so not nice to drink. I also found three spiders in my room - as a chronic arachnophobe, this made me pretty unhappy!! All in all, not a bad hotel but certainly not worth the price I paid to stay.

"Very Poor Service"

reds1903, Perth, United Kingdom 03/08/2018

We recently stayed there and found the accommodation below par. No one serving in the bar and had to wait 20 minutes for someone to come, this happened on three occasions during our stay. I also like a glass of red wine, but they keep it in the fridge! It should be room temperature. The rooms were ok but could have been cleaner. The only good thing was tge breakfast was good and the staff very good.

"lunhtime visit"

ALUN P, Alaminos City, Philippines 03/08/2018

entered Fitzys bar 12ish and were greeted by staff and seated in the window, i wasn't too hungry so only had starter and sweet, my wife had main course of steak and i wish i'd had too, it looked and tasted delicious. Price a bit OTT, but if we had two main course from Fitzys bar menu we could nave two for one on weekday lunchtimes, beer was good choice of lagers and 2 casks


Kevin B, Blackburn, United Kingdom 28/07/2018

We can't speak highly enough of this venue and it's staff,,we got married 27/7/18...and from start to finish the staff where brilliant and nothing was to much,,, special mentions to Donna and Kerry our wedding coordinators for everything,,everything went so smoothly thanks to your guidance,,, your staff are amazing, we'll mannered and courteous,, the venue is just a mind blower... Thank you

"Should be 4 & a half stars."

Cliff C, neston,wirral,england 26/07/2018

Once again a fabulous time here. Grounds & especially the terrace superb. As there was a wedding we stayed in the lodge. Our room was large with wonderful views over the valley, the ensuite was very good , a bit picky here a few cracked floor tiles & no shower mat. The one thing that spoilt the lodge was that the vestibule was not swept & had leaves( quarter of a star lost here). All in all lovely room & we would have again in a flash. We were on a deal which had a two course meal included, the meal both starter & main were very good & could not be faulted. Breakfast was also very good with an excellent continental choice to pick from before the hot breakfast. As of last time there was a wedding & lot of the hotel was taken up with it, most of the terrace was cut off( a qr star lost here) . Staff all very friendly. Highly recommended, & we definitely will visit again.

"Countryside Gem - great for weddings"

Martyn B, Burnley, United Kingdom 18/07/2018

We came here for a family wedding - my brother-in-law. Fantastic - we were here all day, night and next morning. Food was great, plenty of it, service was great, staff very friendly, Plenty of Parking Drinks were reasonable. Family rooms in the annex building were first class, cheap, clean and perfect for 2 adults and 2 kids. Sunday breakfast - was as my 10 year old twins said - "Belly Busters" - great. Highly recommended

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for your lovely review. I am extremely happy you enjoyed every aspect of your stay for such a special occasion. I will pass you kind comments onto our front of house team. We hope to see you in the future. Kindest Regards Jamie General Manager


User 16/07/2018

Been coming here for a few years now. the food is great and the service is great the place is lovely and clean. have a great choice for children and when attending with children at christmas if nothing on the menu then they will do there best to faciltate. look forward to comming again soon

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking the time to review our hotel. It's great to hear that you enjoyed your recent dining experience with us and that the hard efforts of all are paying off. I am pleased to hear that our waiting-on staff and chefs were able to accommodate your special requests. I will be sure to pass on your kind comments onto the team and we will look forward to welcoming you to Best Western Higher Trapp again in the future. Kindest Regards Jamie General Manager


tracey120, Burnley, United Kingdom 11/07/2018

My daughter is getting Married here October 2018 and I would just like to thank Donna the wedding coordinator for her amazing work. Having met up with her last night to go through all the wedding package and finalising all the arrangements, I came away feeling extremely happy. From the first time we met her at the Higher Trapp she sold the whole package to us as she was so friendly and we knew we could put our trust in to her. So thank you again Donna you do an amazing job. Thankyou Tracey Taylor Peter Taylor

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for your wonderful review and I am pleased to hear that our team are making sure your wedding planning is a pleasurable experience and that you can enjoy the countdown of your special day, knowing you're in good hands. Here at The Higher Trapp, we pride ourselves on customer service! I will pass on your comments to Donna who will be delighted she is helping make your special day all the more special with the extra effort she has put in.

"Very good "

Crabbey31, Burnley, United Kingdom 11/07/2018

Getting married here in July 2020. I wanted to change part of my package deal. They were very understanding and supportive. They gave me discounts off my original package price which is very kind of them.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking the time to tell us about your experiences at the Higher Trapp with your upcoming wedding. We always aim to provide excellent standards of customer service so I am glad to hear that our sales team was accommodating to your requests. We look forward to welcoming you for your big day!

"Fantastic value"

Jim70B, Chester, United Kingdom 01/07/2018

We booked a great deal with the hotel direct including breakfast, dinner and wine. Everything was very good, reception, room, restaurant, bar, grounds, and all staff who were all friendly and helpful. In the restaurant we easily upgraded our food and wine which was really good and nicely presented. Fantastic value for money, exceeded our expectations and we will be going back.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for your feedback on your recent stay at the Higher Trapp, Its wonderful to hear that you enjoyed your stay. I am most pleased to hear that you found all aspects of the hotel to your liking and you found our Breakfast, Dinner & Wine deal good value for money. I shall pass on your lovely comments to the team and we will look forward to your future visits.

"Old English style hotel."

Luigi D, Milan, Italy 30/06/2018

Old English style hotel. Decent room, with window not fully openable. Friendly and helpful staff even if they did not indicate that the requested taxi did not accept credit card payment, with some obvious exchange problem. The restaurant is decent, with a menu always the same and in my opinion not extraordinary. As in many English hotels, one must resign oneself in not having any foreign channels via satellite or cable

"Great stay and fantastic manager."

User 23/06/2018

My wife and I got married here in April 2017 and Jamie, the manager, invited us back for our one year anniversary. We had an amazing night and Jamie even left an anniversary card on the table for us prior to our evening meal which we thought was an amazing touch. The mixed grill was one of the best I've ever had and the whole night was superb. We will definitely be coming back and I would like to take this opportunity to thank Jamie and his staff for their efforts - you really have been brilliant. Much appreciated. Duncan and Louise

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review the hotel following your anniversary stay. I am delighted to hear that once again you had a fantatic stay and were well looked after by all the team. It was a pleasure to run your wedding day and wish you both many years of happiness. Look forward to welcoming you back soon. Kindest regards Jamie Proctor

"Very Good"

186459And123, Caerphilly, United Kingdom 23/06/2018

A three night business stay. The hotel is in a lovely location and seems to be a busy wedding venue . The staff were friendly and helpful and the room was a good size.It was clean and tidy other than the bin had not been emptied when I checked in. The food was very reasonably price and nice . I would certainly stay again

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to leave us positive feedback from your stay on business. I am glad to hear that you found the staff helpful and friendly, They will be pleased to hear they are doing a great job! I have passed on your review to our housekeeping team to ensure that all rooms are up to a high standard. We hope to welcome you again in the future. Warm regards Jamie Proctor

"The "Spicer" Review"

Robin S, Masterton, New Zealand 20/06/2018

This is one of our 'must stay at' hotels. It is fabulous and we thoroughly enjoy our stay here. Jamie and his staff are exceptional, very friendly and helpful and Anna is a treasure. We stayed here 2 nights this trip and it is not long enough. The decor and grounds are fabulous and justifies a greater than 3 star accommodation. The rooms are very clean and comfortable (thank you cleaners) and the dining provides quality food and beverages. We just love this hotel. Thank you so very much and we look forward to staying here again.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to write such a fantastic review of the Higher Trapp! I am so pleased to hear you choose to stay with us and feel at home with us. I shall ensure the staff read your kind words and continue to provide first class service! We look forward to welcoming you again soon. Kindest regards Jamie Proctor

"Pleasant location in the hills."

Robby007, Kingston upon Hull 15/06/2018

Focus of the hotel is as a wedding venue. However it's full of character with pleasant comfortable rooms. Nice bar and outside seating with very helpful staff. Plenty of easy parking. Meals are good but breakfast could be better.

"Let down by housekeeping"

met82eor, Scotland 11/06/2018

An old - fashioned hotel with most attractive grounds. We knew before we visited, but it lacks a lift although our bags were portered to / from room. The room and en-suite were perfectly acceptable - However when opening the top drawer of bedside cabinet I was faced with various frilly female undergarments which showed that housekeeping was not 100% up to standard. These items were promptly removed by staff and the drawer cleaned by wipes BUT!!!!! it should never have happened. We do not anticipate returning - purely due to our age and stairs encountered.



Our third visit this time to attend a show and overnight stay. It just gets better. Couldn't fault the evening meal, show, room, breakfast and staff and really couldn't believe the value for money. Well done everyone. Staying at another best western in July hope it's up to your standard


sandra579, Worsthorne, Burnley, United Kingdom 05/06/2018

Stayed here at the weekend for my son's wedding. Can't recommend enough. Fantastic venue, beautiful setting, professionally ran and organised. Staff lovely and helpful but can't praise Jamie the manager enough! He was brilliant and wonderful to deal with. Our room was lovely overlooking the grounds.

"Lovely stay"

lesley d, Manchester, United Kingdom 05/06/2018

We were fortunate to visit this hotel on a Groupon experience. Nice hotel in a beautiful setting. Staff were very cheerful and helpful. Evening meal was first class and breakfast was plentiful. Would visit again.

"Great stay"

mattashworth87, Burnley, United Kingdom 30/05/2018

Great stay lovely grounds and beautiful surroundings. The hotel was very well presented inside although toilets wasn't very clean gentlemen's toilet out of order. Most staff very professional and helpful although one of the female bar staff was a little abrupt and rude this wasn't just with myself but other people who I was with at the wedding I attended. Receptionist was very professional and helpful throughout our stay. Rooms a little dated carpets stained and worn but room very clean and well presented and was provided with brew making stuff as well as snacks water and cans of pop. Breakfast was well presented and everything u want from full English to continental was very impressed with this. The prices of alcohol seem to differ throughout the day/evening. I would recommend and I would go back

"Great Hotel with great views"

Gazzandste, Burnley, United Kingdom 28/05/2018

Stayed here many times whether on a groupon or not, rooms excellent, staff great, feels homely to us. Great place just to chill out for one night. Excellent for any occasion, food fantastic, never had a bad meal.

"Nice hotel"

User 24/05/2018

We stayed here for one night over the Easter weekend. It is a nice hotel with friendly staff. The room we stayed in was basic but clean and at a decent price. Breakfast was included and we enjoyed the buffet style food and ordered a full English too. There was a wedding party that evening, so it was a little noisy. Apparently the hotel did try to inform me of this in advance. This didn't spoil our stay though. Would recommend if you want somewhere nice to stay but don't want to pay too much.

"Fantastic visit"

davidjohnston312, Belfast, United Kingdom 17/05/2018

My sister and I stayed for five days and from the moment we arrived there was a lovely vibe, straight away our bags were taken up to our room by Jamie, who was very friendly and told us about where to visit in the area. All the staff were very welcoming and helpful especially those on reception. The twin room was spacious, clean, with a beautiful view of the hotel grounds. Room service was very good with tea and biscuits provided. The restaurant is very good, the staff are excellent, quick and attentive. Shiela the restaurant manager was lovely and provided terrific customer service and made us feel very welcome. Raymond from the bar was another lovely person and we really enjoyed speaking with him, he has a great knowledge of different drinks and is very helpful.The food is delicious and reasonably priced. I highly recommend this hotel and will definitely be back next year.

"Wonderful stay"

robert w, halifax 11/05/2018

4 of us just returned from a wonderful stay at the Higher Trapp. What fantastic value for money, located in a beautiful area. The rooms, bar and restaurant and the food were excellent. We have never stayed in a hotel before where ALL the staff were extremely friendy, helpful and obliging. Just can't knock the place at all. Do yourselves a favour and get booked in A.S.A.P. We'll certainly be coming back. Robert,Clare, Anne and Keith.......Halifax


User 08/05/2018

An Excellent stay, we were a guest to my godsons wedding, everything was perfect, staff very attentive, helpful, breakfast excellent, even the cleaning team were really friendly greeting us as we passed, great Pimms made well, had a lovely experience and would recommend .

"Good value for money hotel"

Newinn, South west England 21/04/2018

Stayed many times before and still nice clean tidy rooms. Reception staff very friendly and polite. This time we were a little bit disappointed with bar service. Food was excellent, well cooked and presented but service was not that great. When we ordered we were told our cutlery would be brought to us but when food arrived we still had none It never came so I had to stand in a queue at bar to ask for some. Staff seemed a bit stressed and rushed so hopefully it was a one off. Will not put us off staying again in the future overall still a excellent value for money hotel.


Joy B, Rochdale, United Kingdom 12/04/2018

My daughter got married at the venue on Easter Sunday. We were greeted by Jamie the Assistant Manager who took charge of proceedings and paid meticulous attention to detail. The Bride , Bridesmaids and myself stayed the night prior to the wedding and many of our family stayed over on the wedding night. We ate in the restaurant the evening before and the food was delicious.Full English breakfast on both mornings was also well prepared and nothing was too much trouble for the restaurant staff. The whole weekend was amazing. Great venue, beautiful food and everything ran like clockwork. Jamie and the team were very professional and looked after us so well. My daughter had an amazing day. Thank you to the whole team and Jamie in particular. I would highly recommend this as both a hotel and in particular a wedding venue.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to provide such fantastic feedback on your daughters wedding day! It was a pleasure to run the day for her, And i am so pleased to hear it was a day enjoyed by all. I am glad to hear that you all enjoyed your meal in Fitzys and that the service received from the staff was of a high standard. I shall pass on your lovely comments to the team and praise them for their good work. We look forward to welcoming you again in the future Kindest Regards Jamie Proctor

"Great stay"

ianhall2018, Bristol, United Kingdom 09/04/2018

Rooms clean and comfortable, slept so well in comfortable bed. breakfast choice excellent, staff really friendly and helpful. Will stay again when up this way instead of premier inn. Thank you so much.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for your feedback on your recent stay at the Higher Trapp, Its wonderful to hear that you enjoyed your stay. I am most pleased to hear that you found the staff to be friendly & helpful, I shall pass on your lovely comments to the team. Its great to hear that you will choose to stay again with us, We look forward to your future visits Warm Regards Jamie Proctor

"Excellent place to stay and for Weddings"

geoff_woods1, Widnes, United Kingdom 08/04/2018

Me and my wife stayed for two days for a Wedding and I must say everything about the place was fantastic from the rooms we stay at the lodge which is 30 seconds from the hotel the views were great the Rome's excellent ,the meals in Fitzys Bar where very good and bar prices very reasonable a few nice real ales ,all of the staff in the hotel were very good nothing was to much trouble for them and everybody smiled ,the Wedding from the beginning to the end was excellent if anybody is traveling in this area they should stay ,the Staff should be proud of themselves for the service they provide

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your visit to the Higher Trapp for a family wedding. I am delighted to hear that the wedding was a huge success and a great day had by all! I am pleased to hear that you found the accomodation in the Parkers Lodge to be of a high standard and got to enjoy the beautiful views over the Ribble Valley. Thank you for your kind words on the staff, I shall ensure your comments are passed along and that they keep up the good work! We hope to see you again in the future. Kind Regards Jamie Proctor

"Wedding guest"

Ann442, Lancashire, UK 07/04/2018

We stayed overnight for a wedding and was disappointed. The room we stayed in was classed as a superior room but was somewhat dated. The bed was hard and the pillow had no movement in it as though it was old and all the filling was compacted into one lump. We tried ringing for a replacement but the phone didn't work. Would have mentioned it on checkout but no one asked how our stay was and just wanted the payment. I would say that all the staff we encountered in the restaurant and during the wedding service were friendly and helpful. I just think the hotel could be great if they spent some money updating the rooms.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for providing valuable feedback on your reecnt stay at the hotel. I am disappointed to hear that you did not fully enjoy your visit. I will certainly look into the issues raised with your bedroom and ensure that they are rectified. All guests should always be asked how their stay was upon check in and i apologise that this was not offered to you, I shall pass on your comments to the reception team to ensure this dealt with. I am pleased to hear that you found the staff to be pleasant & helpful. We do hope you would choose to stay again in the future. Warm Regards Jamie Proctor

"Dated needs updating"

Adam L, Epping, United Kingdom 04/04/2018

We stayed at the hotel for a family wedding as part of a large party and were put in the lodge away from the main hotel. This was not ideal for my 90 year old mother as it involved walking down a steep slope which was very slippery from torrential rain and sleet. We would have asked to move but the hotel was totally full to capacity due to the wedding. The rooms both had tiny old double beds and pillows which were extremely lumpy and uncomfortable meaning we had little sleep and the baths had no mats in them which meant my mother could not shower as she was afraid of falling. We asked the cleaner for a mat who failed to supply one. The rooms in the main hotel were not much better being located above the wedding meaning that the rooms vibrated with the music until 1am as another wedding was on the night before. My sister called down at 12.30am and was told abruptly that the music would not be turned down down until 1am. In general all the rooms are very old fashioned and the whole hotel desperately needs an update for the price that they are charging for them. The breakfasts we ordered over 2 days were very slow to come out with every single meal ordered being wrong in one way or another and coffee and teas in some cases never arriving at all and when chased we were told to wait our turn as the hotel was busy and we were in a queue - we waited 60 minutes no drinks !!! At the wedding itself the staff were all very young and they seemed to have not been expecting a large wedding party, I have never been served a G&T in a pint class before, we ended up collecting our own glasses and taking them back to the bar to get a suitable glass. Overall a disappointing experience we would have left after one night if it wasn't for the wedding.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you taking time to review your stay at the Higher Trapp Hotel for a family wedding. I am disappointed to hear that you did not fully enjoy your visit. On this occasion the rooms were allocated by the brides mother, Unfortunatly this ment that some of the rooms were located near the function room, We had advised that this would be the case, We always try to ensure that any guests not attending a wedding are allocated away from any noise, All our ground floor rooms are located in the Parkers Lodge. I shall be taking all your comments to the next staff meeting to discuss all the issues raised with the relevent departments to ensure that these problems to not happen again and provide further training for the staff members. Kindest Regards Jamie Proctor

"Wedding Weekend"

John T, Rossendale, United Kingdom 04/04/2018

Comfortable stay in gorgeous surroundings. Excellent wedding breakfast coupled with pleasant and efficient service. Katie in particular was extremely helpful and was always on hand to ensure everything ran smoothly.


foodlover940, Oldham, United Kingdom 26/03/2018

Hotel is rather dated in nice grounds. Were placed in the Parker Suite which is a separate building to the hotel,down a steep slope in a narrow steep staired building. Room adequate but dated and mattress was past its sell by date. Nice and clean. The food in Fitzys Bar was really good and fresh,sea bass and jersey royals and buttered vegetables after soup followed by a fresh fruit brulee washed down with a nice pinot grigio. Staff were helpful and Paris on the front desk was a credit to the hotel

"Staff need a shake up and a lesson in customer service, suspect watered down drinks!"

Georgio2483, Blackburn, United Kingdom 26/03/2018

We attended a function at the hotel and over all it was a nice birthday do, really well set out and in a nice room, The problem that we had however was getting served for drinks. The function room that we were in had a problem with the beer pumps and there was no real hand pull ale. The room next door however had a bar with real ale. We managed to get one drink from there and then were told that we were not allowed to use the "general bar" and that we had to use the function room that we were in to which we told them that the beer wasn't working. The bar staff then tried to tell us that the beer had run out - so I insisted that they pull tow more drinks (suspecting that they were lying), and indeed they were - two more drinks pulled with no problem. The staff then took the labels off the pups and pretended that they were not working again! One staff member then disappeared to change the barrel (supposedly), he was missing for an hour! Later on in the evening we ordered some spirits - gin and tonic - and the taste was just wrong and the brandy too. We strongly suspect that the drinks were watered down - there is just no other explanation for the way those drinks tasted. I am suspecting that this place has gone down hill since being taken over by Best Western - it was always nice and friendly previously. The staff seem to have no motivation and are quite harsh - to the point of almost being rude.


Eunice38, Leeds, United Kingdom 25/03/2018

We stayed for 1 night and I'm glad about that. We went for our meal and the staff were setting up other tables so we sat down and ordered food and drinks. After a while a waitress brought us napkins for our drinks which we hadn't got yet so we asked her and off she went after we asked for cutlery. We chose from the menu which wasn't very good, limited to say the least. Some cutlery came but I had to ask for the rest, I had a steak knife for chicken but nothing for starter. It all came along with food. Starter delicious but chicken very dry so couldn't eat it all, husbands steak was delicious also. I wasn't impressed with this at all. The room was small but ok and one of the pillows was filled with what felt like foam pieces and hard. The grounds are beautiful but won't be back here.

"Good food"

User 03/03/2018

When on winter special for a night and had a meal in restaurant food great staff very good and very helpful very enjoyable meal and stay. We had steak cooked just right and did not have to wait too long for meal to arrive.

"Fantastic 3 day break"

DavePease, Leeds, United Kingdom 03/03/2018

The hotel is one of the friendliest places we have ever stayed in, nothing was too much trouble. We stayed for 3 days to clelbrate my husbands birthday. The staff all go out of their way to provide you with every comfort. This is one hotel that we will certainly be going back to.

"Lovely country retreat"

User 03/03/2018

We've stayed here two or three times now and never been disappointed. The staff are very attentive. The views are spectacular too. Fabulous breakfast. The restaurant was busy on the Saturday night due to a live singing act which was great.Nothing is too much trouble. Highly recommended.

"Murder Mystery Night"

goldilocks12017, Manchester, United Kingdom 26/02/2018

Brilliant night... What fun! Would recommend to anyone. Dinner dance with 4 course meal. Professional actors entertaining the whole room ( around 80 to 100 guests ), some in 2's, 4's and some in 10's around the tables. Chandeliers and all.....was a 20's theme with a 1920's quiz and songs included.

"Great little weekend getaway"

User 22/02/2018

Lovely hotel with very clean bedrooms and fantastic staff. Loved it. The reception staff were exceptional, especially Paris and Alicia who enjoyed a little bit of banter. The restaurant was nice and clean and the food was superb. Only criticism was the fact that it took over an hour from ordering for the food to arrive. Other than this tiny inconvenience, the weekend was fantastic.

"Weekend Break "

Gingerbread48, Lancashire, United Kingdom 20/02/2018

Have just spent a lovely weekend at Higher Trapp, we had a great room overlooking the gardens and it was very clean with all amenities. I booked directly with reception who were very helpful and gave us a great deal. All the staff are great and go out of their way to make you feel special. We ate in the restaurant which again was fantastic! And 2 steaks and a bottle of wine for £30!Excellent value. We explored the local towns and the beautiful countryside. Looking forward to returning and will certainly be recommending you to friends and family.

"Absolutely awful"

arace001, Lancashire, United Kingdom 19/02/2018

Stayed for 1 night for a wedding. The member of staff looking after the wedding party was as miserable as sin and very unprofessional. She is not a good promotion for any venue / business Stayed in room 22 in the lodges , very dated, bathroom door handle came off in hand, pulled the stained mattress protector back to reveal an old and heavily stained mattress. Curtains wearing a coat of dust as did room 3 in main hotel where other relatives stayed. Alarm in lodge was bleeping at 2.15 am with a fault. After 2nd attempt at contacting reception , it was eventually turned off not before the alarm was set off . Only upside of this place is the grounds Wouldn't recommend

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you very much for taking the time to review our hotel. I am sorry you were disturbed by the fire panel, the fault was rectified the following morning by our fire company. I will be passing on your comments about bedroom cleanliness to our head housekeeper for review. Such a shame you were displeased by one of the wedding coordinators, she is a hard working, dedicated professional and receives much praise from Brides and guests alike. We hope to welcome you back another time Best Wishes Jamie Proctor


lisakelly10, Foulridge, United Kingdom 19/02/2018

We booked a night here to stay over for a friends wedding. Speed of checking in was excellent. Our room was clean and the service from all of the staff was great. Amazingly beautiful surroundings make this a great venue for a wedding. Our breakfast was hot, tasty and plentiful.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you reviewing you recent experience with us, I am delighted your enjoyed your stay with us for the wedding. Hopefully we will see you again in the near future Kind Regards Jamie GM

"Cheap and cheerful break"

Fiona_Corby, York, United Kingdom 11/02/2018

We had a one night stay for a bargain price and had a lovely time but don't expect a Country house experience. We were in the Lodge which meant we had more of a motel than hotel stay. Food was pleasant. Room was clean. Staff were friendly.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you very much for your review, delighted to hear your enjoyed everything. Hopefully we can turn your 3 into a 5 on your next visit! Best Wishes Jamie GM


daveness2016, Blackburn, United Kingdom 11/02/2018

Checked in to attend a function was showed to our room 25.. the room hadn't been cleaned the bin was full they had left a can of polish for us and the bedding hadn't been changed or made and the room smelt of stale tobacco/doggy..then showed to another room 29 that Stunk even worse although they were both no smoking...we went to reception to be told there were no more rooms and they refunded our money leaving us to get changed in the car park no mention of a drink or recompense ..it appeared that once they had refunded our money they didn't want to know us...

"Contented visitors"

Cheshirelass34, Congleton, United Kingdom 09/02/2018

Would not hesitate to stay in this hotel again. Spotlessly clean everywhere, comfortable warm rooms, comfortable beds, and delightful staff. We were sad to leave it all behind to return home but will be back very soon.

"Very impressed"

User 05/02/2018

The staff at the hotel were extremely helpful and friendly and couldn't do enough to make our stay a good one, we will certainly be staying in future and we will be recommending it to friends and family.

"Great stay for a wedding"

jpcook104, Ascot, United Kingdom 04/02/2018

Honeymoon suite great apart from the shower water pressure. Really comfortable bed and plenty of space. Magnificent views over the valley. Splendid breakfast with plenty of selection. Very friendly staff

"The poorest Best Western yet"

User 02/02/2018

Best Western are quite varied but this was the worst. Room hadn't been decorated since 90's. Mattress was terrible, virtually no sleep. Shower leaked and flooded floor rotting the door surround wood. Food was very average too. Not worth the money at all.

"Attention to Detail required"

peteandlinda999, Skipton, United Kingdom 31/01/2018

GREAT PLACE; atmosphere; food. The exterior need tidying though. Poor 1st impressions. And the serving staff need better training / supervision. Our room had rather a grubby carpet leading straight from a muddy outdoor path.

"Anniversary stay - loved it!"

Wendotp, Accrington, United Kingdom 29/01/2018

We have been to the Higher Trapp Hotel on many occasions, starting with our Wedding Reception in the Conservatory five years ago, which Jamie organised - not being GM at that time! That was so perfect that we had another ‘do' there a year or two later - both of which were extremely good value. From then to now, we have had a number of meals there, both with a group and just ‘us two'. This weekend we managed to make an overnight stay of dinner, bed and breakfast. We love this hotel - it has got everything - including a cosy resident's lounge which at Christmas time looked absolutely gorgeous as did the Reception area - a pic of this is attached. Our room this weekend was a family room with a sofa (presumably a sofa-bed) and a wall-mounted tv which swivelled to be seen from both sofa and bed - a bonus. As a fan of ‘Four-in-a-bed' (!) I took note of the room's facilities. Cleanliness was tip-top. The lavender was there, as were bathroom toiletries, tissues, iron and board, as well as a complimentary drinks tray with well-stocked teas, coffees, hot chocolate, milk and sugar. (We will gloss over there being only one cup - Lol! which the girl (so sorry I have forgotten your name!) on Reception rectified very quickly and pleasantly x) The en-suite was delightful and obviously fairly new but even so was beautifully clean and sparkling. There was a lovely view of the gardens which are a gem, being halfway up a hill you can see for miles around. There is quite a lot of grounds to explore and I haven't managed yet to do all of it, as it is best in summer. Facilities here are excellent, the meals reasonable prices yet good-size portions. It was lovely to sit in the well-furbished restaurant and to look out of the window at the gardens, lit up at night, and at breakfast to watch the birds on the bird-table on the veranda. Our thanks again to Jamie and his staff. He obviously runs a ‘happy ship' and it shows in such a welcoming staff. Our especial thanks to the Reception girl whose name I have forgotten! And to Grezyna (have I got it right?!) who helped us when my husband had a ‘funny turn' and to Anna who served us in the restaurant at breakfast. In my opinion, there is not a nicer place to have a meal, stay, or hold a family gathering or wedding. We love you all and hope to see you again as soon as!


User 29/01/2018

We stayed here for a few days as we had our Wedding here.. The staff are fantastic and made our wedding day run so smoothly. We couldn't of asked for a better place to hold our wedding. The food was really good, the full English breakfast could of been a little bigger.. But overall was fantastic.

"Overnight stay at Best Western Higher Trapp Hotel"

kennyoluseye, Manchester, United Kingdom 27/01/2018

The room was clean and comfortable with enough amenities. Staffs were always happy to help and polite. Breakfast had enough options available with both full English and Continental options and portion was very generous. The hotel group was spacious with enough space for car park and good scenery. I am confident to recommend this hotel and will be happy to visit again

"I wouldn't visit again"

Aaron M, Southampton, United Kingdom 20/01/2018

Sadly ths property sits in a wonderful location but hosts a variety of problems. The most important of which os your staff and pay no attention to cleanliness. You dont invest to keep your rooms modern with working showers! Best westerns are normally excellent. This was not.

"Recent stay experience"

neilsS2735BP, United Kingdom 20/01/2018

My Wife and I visited Higher Trapp Hotel, Simonstone, Lancashire for a short break celebrating my Wife's birthday. It was little difficult to find initially but once there it was in an impressive position overlooking the Ribble Valley. Car parking was convenient and plentiful. Reception staff most accommodating and we were soon in our room overlooking the valley, and all good including the modern en-suite. It was a cold period but very pleasant in the room and throughout hotel.We dined in the restaurant for breakfast and dinner and was pleased with the service, friendliness of staff and the quality of the meals delivered. The special offer during the 'Steak and Chicken night' was exceptional and we readily took advantage of it, which included a decent bottle of Merlot. All in all it was a most enjoyable stay and we will definitely visit again, and venture further into other Best Western hotels.

"Lovely place for a wedding"

User 09/01/2018

Stayed here for a wedding a month ago. It's a lovely place in a lovely setting for such an occasion. Our room was ok (room 20) but doesn't have a view and it could have done with a lick of paint. Bed was really comfy. Bathroom sink wasn't particularly good at draining. Overall room was clean and tidy. Breakfast was good, with great choice and variety. Staff very friendly and helpful.

"Friends catch up "

Mrwstowe, Burnley, United Kingdom 06/01/2018

Can not fault Fitzy's. Vast menu choices. Food delicious. staff very friendly and unintrusive. Warm comfortable room. Good sized tables. very reasonably priced. Plenty of parking. We made our first visit November and decided to return again In December as it was so enjoyable


Lynn M, Manchester, England, United Kingdom 06/01/2018

Comfortable large bedroom with ample space. Slept so well . Really quiet room. Fantastic breakfast in fact one of the best breakfast ever. Staff were so nice and friendly. We would definatly come back

"House keeping needs attention"

Gwespyr, Rhyl, United Kingdom 02/01/2018

We booked and stayed at this hotel for their New Year's Eve Gala Ball. The meal and the ball were very good but what let the experience down was the poor house keeping. The room was clean and tidy but the 'little' things that you come to expect from this standard of hotel were missing such as no tissues in the room, no lavender spray that this hotel usually provides, no toiletries in the bathroom, only one bath robe but there were two belts (one been stolen?), no glasses left for the bottle of Prosecco that had been left in our room by friends, little ice in the bucket the bottle came in, dirty empty beer bottles in a cupboard and the phone did not work so we had to go down to reception to report some of these issues. The main issue with the room was the very poor water pressure in the shower and whilst one of us was in the shower the other had to endure a constant squeal from the plumbing system whilst the shower was on. As I've said lots of minor but irritating issues that, on their own would not have been worthwhile mentioning but collectively were rather annoying. When we did mention these issues on checking out the receptionist/duty manager very kindly wrote off the bar bill of two bottles of wine.


Marilyn D, Bury, United Kingdom 02/01/2018

Another well run New Year party. However meal was a little too long spread out due to additional gala dinners accepted this year. Would be quite happy to choose menu in advance to assist kitchen. Otherwise well done to all the staff for excellent teamwork.

"Just ok"

User 01/01/2018

The staff are very friendly and polite. My room was very dated, and the carpet was dirty. I had lunch in the bar which was lovely. We attended a New Year's Eve function the service was extremely slow and the main meal was atrocious . We have attended many functions at the higher trap and have never been dissatisfied . New chef maybe !!!

"New Years Eve party nights"

Michael B, Bury Lancashire 01/01/2018

Enjoyed it so much booked for next year, with 6 friends, the hotel has old worldly charm and very welcoming. It's position gives good base for exploring the Ribble valley and Yorkshire Dales and upon return you are made welcome by friendly staff.

"New year's eve gala dinner and stay"

Andrew R, Bolton, United Kingdom 01/01/2018

Had a lovely two night stay including New Year's Eve gala dinner. Saturday evening special offer in Fitzy's restaurant was both excellent value for money with very tasty food and a free bottle of very good wine. New Year's Eve gala dinner lived up to expectations and a good night was had by our party of four. Room was clean comfortable and had everything we needed for a two night stay. Breakfast on both days was cooked to order and was delicious. Thank you to all the staff who worked extremely hard for long hours throughout our stay.

"Perfect setting"

Michael T, Preston, United Kingdom 29/12/2017

Everything was perfect for our daughters wedding, nothing was too much trouble for the staff. They are very friendly and efficient. Huge thank you to all the staff that helped make the wedding such a success. The food was amazing and plenty of it. We had a comfortable and peaceful sleep and I really could have stayed longer. Thank you to the lady with long blonde hair (she is learning to drive) such a helpful and pleasant person. Hope Jamie is feeling better and big thank you to Danny for looking after everyone all day and night.

"Nice comfortable hotel"

WorsleyGuy, Manchester, United Kingdom 28/12/2017

Stayed on the 27th December as attending an evening wedding reception, very friendly welcome by the Receptionist, directed to room, not massive but OK as a single, looks like the bathroom had recently been refurbished, flat screen tv, good free wifi. The function room was very nice, good bar service, reasonable prices. I didn't have the opportunity to see the other restaurant or bar, Grounds looked nice from what I could see.

"Grounds, staff and views are great. Cleanliness needs improving and fast!"

User 27/12/2017

We had our wedding here on 2nd December and at the point of checking in, the receptionist informed us that the bridal suite would not be suitable as the noise from the christmas party that night would make for a poor nights sleep. We were given another room free of charge wh helped the situation; but still dispointing that we had to downgrade to get a good night sleep on our wedding. The rooms are dated but for sleeping, they are more than suitable. On our 1st night in room 2, we found used baby wipes in the bedside cabinet which we found unacceptble but accepted it as a one off. On our second night in the bridal suite, the room was decorated with petals and the hotel gave us a bottle of proseccco to congratulate us. Unfortunately this was overshadowed by the fact that there were somebody else's dirty underpants in the bedside cabinet which has resulted in me writing this review. I am about to write another review on the wedding itself which was exceptional, but we feel it would benefit the hotel massivley if they could update the rooms and pay closer attention to their cleaning standards.

"Lack of Christmas spirit"

ant5763, Darwen, United Kingdom 25/12/2017

Not made to feel welcome at all , shoddy room but food was good! other than a tree zero Christmas atmosphere , no music , very strange , no thank you did you enjoy your stay ? My room was very run down from wallpaper coming away to mildew between the bathroom tiles , no water in the room and generally in major need of restoration in my room , I don't leave a lot of reviews but this visit was so disappointing not just for me but my daughter who stayed in another room but I shall leave it up to her if she wants to leave a review.

"Excellent Christmas Party Night and hotel stay"

Jules W, Brierfield, United Kingdom 23/12/2017

We had a great night at the Manhattan Christmas Party with 12 friends. The party night was excellent value for a three course meal followed by dancing till 1am. The rooms were great value too, staff were friendly and helpful we couldn't fault it and would recommend the hotel and party nights.

"Meal in Fitzy's"

User 11/12/2017

Such a fantastic evening for my family member's 50th Birthday meal. We had a table in Fitzy's for 18 people. The service from Helen & Tom was very good, Attentive & friendly. We pre-ordered ahead, The starters came promptly and the black pudding scotch egg was particularly delicious. As it was a Sunday there was a roast available a choice of Lamb, Beef or Pork for only £9.95! Came with all the trimmings. The chef's on duty Paul & Stephen did an excellent job! We are looking forward to our next visit!

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you so much for your kind words about your recent visit to Fitzy's, I am so pleased you enjoyed everything. Your feedback at our team is very much appreciated, I will make sure this is passed onto the team that served you. Hope to see you again at the next celebration! Best Wishes Jamie General Manager

"Wedding of a lifetime!"

Hop3y, Burnley 10/12/2017

Well, what a venue. We had our wedding yesterday and were stunned at the level of service, professionalism and friendliness that The Higher Trapp offered. From booking Donna took the lead and sorted everything out for us constantly going out of her way right up until the last day. Katie was the lead for the wedding and worked her absolute bottom off all day. She was non stop from start to finish and managed to get everything perfect and just how we wanted. She even managed to make it snow and dragged us our wellies out so we could go and have a play and some photos. I would highly recommend this venue to anyone, for an event, wedding or just a nice meal. Thank you for making it the most memorable day of our lives. We'll surely be sending you the photos once they come through Mr & Mrs Hope.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Well, what a review. Thank you so much for your lovely words about the team and hotel, I am so pleased we were able to make your Wedding day one to remember, Donna and Katie know how to put on a good wedding! We've already had one or two photos and they are absolutely stunning! Best wishes to you both and don't be strangers, Jamie GM

"Christmas party"

vinniecat869, Lancashire, United Kingdom 10/12/2017

Excellent food for a Christmas party. I had the pate, salmon and Christmas pudding all were beautiful. Only downside I was still hungry after three courses. The room was ok the atmosphere wasn't very Christmas partyish. I would return.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for your balanced review of the Christmas party you attended. Delighted you enjoyed the food, so sorry it wasn't as Chirstmassy as you would have liked, hopefully we can welcome you back in the future. Best Wishes Jamie General Manager

"Nothing special."

Sue B, Manchester, United Kingdom 09/12/2017

Stayed here as was attending a work's Christmas party. Reception staff were welcoming and check in was quick. After checking in, for room only rate, in the evening went to my room and the bed wasn't made up. This was resolved quickly. Although it did make me wonder what else hadn't been done. Discovered later the bin in the bathroom hadn't been emptied and the towels although were fresh looked like they had been used due to the way they were presented. The carpet was stained. The furnishings were dated and the sink took a long time to empty (surely this would be something that would be noticed by the cleaners?). Positives - room was warm, bed was comfortable and tea and coffee facilities in room. I didn't have breakfast so can't comment. Overall - I guess when a hotel has ''Country House' in it's title you expect better. I have stayed in nicer hotels for less cost that included breakfast

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for reviewing your recent stay with. So sorry we didn't exceed your expectations and your room was not made up ready for your arrival. Your feedback is greatly appreciated. We are currently refurbishing bedrooms at the moment , but obviously at this time of year there isn't much down time for bedrooms in the calendar. I will pass your kind words onto the reception team and your bedroom feedback has been passed to our head housekeeper. Best Wishes Jamie General Manager

"Christmas party "

Laura M, Foulridge, null, United Kingdom 06/12/2017

Good and not so good points. Good points were I, and my work pals had a really good time so that's the main thing. The room was really nice. The food was very average, and I was a little disappointed with my small portion. There was a long long wait between courses. The soup was awful, my main course of dry salmon was acompanied by four sprouts, a few carrots and couple of roast potatoes.the roasties were good. My dessert of profiteroles were very nice. There was no entertainment as such, just a DJ. Two people from another company started karaoke which thankfully only lasted two songs! I would've been not very happy to pay the money I did to listen to karaoke. It was a ‘New York' theme. Think maybe the theme should be changed to something you can cater for. There was a New York street sign, and a cardboard cut out frame (for photos) with New York mentioned. That was it. Drinks prices were what you would expect for this type of venue. Thankfully I was surrounded by good company and I had a good time. Unfortunately though I wouldn't recommend here for a Christmas party. It was overpriced and overrated. Cheapest party crackers on the table ever! Could be a lot better than it was.

HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you very much for your feedback regarding the Christmas party you attended. I am delighted you enjoyed yourself overall, so sorry to hear of one or two disappointments. Your comments have been passed onto the relevant departments and have helped us to tweak our offering for the remainder of December, and will provide valuable information when planning next year's events. Best Wishes Jamie General Manager

"Wedding venue "

User 05/12/2017

We've just spent the weekend at The Higher Trapp Hotel for our daughters wedding. I cannot praise them highly enough. The grounds are beautiful. The suite for the wedding and after party was of a very high standard, as good as I've seen anywhere. The food, service and staff were all excellent, with a special mention for Danny who oversaw the whole wedding and reception staff who were welcoming and friendly. Well done, would recommend to anyone. Thank you all so much. Lorna Penny

"An amazing place full of comfort and exceptionall staff"

G6137OTkarenp, Rebeyrette, France 05/12/2017

We stayed at the Higher Trapp Hotel in Simonstone Lancashire. The food was very good, the hotel is quintisencial British, exceptional. What made our stay there so wonderful was not the lovely rooms or the good food or even the fires and the chesterfield wingbacked chairs it was the receptionist. Her name was Jess, she was amazing she went out of her way to ensure we had a great stay, that everything was wonderful and nothing was too much trouble for her. When we thanked her she simply said "this is what I do". We have stayed all over the world from africa to Spain etc.. and this is not our previous experience. We would highly recommend this hotel to anyone, Highly recommend. We would stay there again when we are in that area.

"Lovely hotel"

Ldavsurf, Grantham, United Kingdom 28/11/2017

Stopped here for business a very warm welcome from staff followed by some good food in bar and they have a good range of cask ale and single malt whisky room very clean and spacious nothing seemed to much to ask for the staff so helpful

"Splendid Trip Away for a Special Birthday"

Val G, Cheshire, United Kingdom 28/11/2017

We have just spent a couple of fabulous days at the Higher Trapp Country House Hotel, Simonstone, Lancashire which is situated in the Pendle Valley - an area of outstanding natural beauty. Our lovely bedroom overlooked the very pretty gardens with its' pagoda & statutes, all lit in the evenings which made the gardens so enchanting. Our room had everything you needed for a cosy & comfortable stay, great to come back to after a days' sightseeing. All the staff in this hotel are so pleasant, helpful, attentive & excellent in their roles of hospitality. The dining menus have something for everyone and the food is so well presented and is an absolute delight. With a great choice of beverages, again with something for every palate, I'm now hooked on a “new” gin. The hotel has a great mix of modern & old - it being an early 1900's manor house in all its' glory. The lounge has beautiful oak pannelling & ornate ceilings with grand chandeliers along with the modern reception & Fitzy's bar – it works well. It is such a warm & hospitable hotel that we were sorry to leave, but we will be back. So see you all soon. You might see third parties offering deals on this hotel – but contact the hotel direct as they have great deals of their own.

"Wife's Birthday "

User 19/11/2017

I was looking for a romantic dinner for my wife's birthday a friend mentioned the Higher Trapp it was great the food was excellent and the staff are brilliant they really looked after us and I will definitely be going again and the views are great

"Perhaps unlucky with my room?"

Moirann58, Matlock 16/11/2017

I stayed one night for an event at a cost of £80 B&B. The hotel itself is pleasantly situated and the receptionist was welcoming. However, if I had not being staying for an event, I would have checked out, as the room was grubby and appeared to have been furnished out of a discount store. The bathroom was overdue for a deepclean/replacement. The downstairs rooms are pleasant, as are the views out to the gardens. Breakfast was okay, although service was extremely slow. For the price, I would not return.

"Very pleasant one night stay"

JCo60, Stafford, United Kingdom 12/11/2017

Lovely staff, very good food and comfortable room. Reception staff very friendly and helpful. Rooms clean comfortable and we'll equipped. Only problem was Wi Fi not very good. Very good service in bar/ restaurant. All staff were extremely good, very neat and tidy, extremely helpful and a credit to the company. Food well presented and tasty. Breakfast very nice except for very poor tea, weak and tasteless, PLEASE change the brand, don't spoil the ship for a ha'porth of tar!!!!

"Beautiful grounds"

Philippa G, London, United Kingdom 10/11/2017

We stayed one night here and was pleasantly suprised. The ground of the hotel was absolutly stunning and peaceful which made for a quiet nights sleep which was great. We had a cooked breakfast and continental breakfast waiting in the morning and it was very tasty and well presented. The room was adequate for a couple for one night but beds rather small and very dipped so a longer stay may get uncomfortable. Clean well presented hotel and staff were ok but the first person who booked us in was quite rude and abrupt, all other staff friendly however.


User 09/11/2017

Great start to my stay with friendly and efficient reception staff that upgraded my room without asking(I looked weary!) Room recently refurbished. Food excellent quality and value very attentive staff. Will stay here again.

"Last minute break"

HazelO200, Manchester, United Kingdom 05/11/2017

We booked this last minute direct on the web site. Good location and lots of parking. We were in the lodge which is away from the main hotel, for us this was perfect as there was a wedding in the hotel that night. We were given a ground floor room which we asked to be moved to the upper floor, no issue and we were offered a choice of rooms, which was great. We requested breakfast in the room which arrived on time, a hearty full English which was lovely and hot. Reasonable proced too Decor is a bit dated and could do with an upgrade, clean room and comfy bed with lavender spray to help you have a restful sleep


johnwall87, Blackpool, United Kingdom 22/10/2017

We had the best Wedding day that anybody could have wished for, the wedding planners and all of the staff were faultless, the food was excellent and most of all it was hot, the Hog Roast the best by far, there was not one complaint or moan from anybody. Our wedding was on the 1st October 2017

"Fantastic food, great staff, good prices lovely atmosphere and fantastic views and ambience."

ken271, Louth, United Kingdom 22/10/2017

From my first contact over the phone speaking with Paris & Jess to actually meeting Paris on booking in at reception The Higher Trapp Hotel was fantastic. All the staff were tremendous from the bar person Tom, waitress Katie, breakfast waitress Anna, you or all a credit to The Higher Trapp.Both my wife and I can not thank you all enough for making our stay one of the best. Paris beautiful flowers for Marie. THANK YOU xx

"80th Birthday Party"

SLJH63, Greater Manchester, United Kingdom 16/10/2017

Great service from the Restaurant Manager & her staff for Grandad's birthday celebrations with 17 family and friends.Food great quality and staff happy to accommodate special requests including dimming the lights & bringing in the surprise cake. They were quiet happy for us to enjoy the restaurant for as long as we wanted and even suggested best place to take group photo and took the photo for us.

"Birthday treat last minute booking"

beckysumner, Preston, United Kingdom 15/10/2017

We booked the hotel room an hour before arrival as a treat for my birthday. When we arrived we were greeted by a very friendly receptionist called Jess. She explained everything in detail to us regarding where to find the room and restaurant and also about the fact she had put our room away from above the function room due to a wedding being in and she didn't want us being disturbed by the wedding music. She upgraded us to half board and price matched to booking.com for us. We went to our room. It was lovely, clean, pretty, nicely decorated and a nice bathroom with complimentary tea coffee hot chocolate and biscuits and also toiletries we were pleasantly surprised. We had booked a table in the restaurant so when we arrived for our meal we were told to pick a table and someone would come to take our order. The menu had plenty of choice and all reasonable prices. (See my photo but you will need to zoom in) my husband ordered sirloin steak (rare) and I had cajun chicken. Food arrived and my husbands steak was cooked medium, he mentioned it to the restaurant manager Sheila who immediately offered to have another one cooked but he said no it would be fine. He still thoroughly enjoyed it. My chicken was nice although there was only a tiny portion.. (again look at photo) For dessert we shared a big bowl of icecream which was delicious Mrs Dawsons icecream. Pear drop flavour is to die for! We then went up to our room and snuggled down in a very comfy bed to watch a bit of TV before turning off to sleep about 11 and within minutes both fast asleep and had a great nights sleep. Woke up and got ready to go for breakfast. Shower was hot and powerful. Breakfast was beautiful. Lots of choice from cereals to fruit fresh and fruit salad, yogurts, toast with white or brown bread, croissants and pastries. Nuts and lots of juices. Then choice of continental or vegetarian breakfast or full Lancashire breakfast. Again beautiful food and great service. Staff were brilliant and very friendly. Overall when we stay anywhere or even go for meals we find that service or something else is usually lacking but we couldn't have found anything wrong even if we had tried. 10 out of 10 and would highly recommend this hotel. Very happy guests who will return on our next child free night! Thank you to all the staff but special thanks to the two staff mentioned.

"Smokey and dirty"

maxfuryia, Manchester 15/10/2017

1 star due to the fact that same complaints have been mentioned in other reviews and the problems obviously haven't been rectified. The first thing we noticed when entering was that our room smelt strongly of cigarette smoke. The carpet clearly hadn't been hoovered in at least a week. Our friends room also hadn't been hoovered. One of our cups was missing, the one remaining was dirty and full of biscuit crumbs. At this point I began to wonder whether the sheets had even been changed. Thankfully they did appear to have been. We told reception immediately, although they were understanding and said that shouldn't have happened we didn't actually get an apology. They hoovered the floor and sprayed some air freshener. No compensation was offered. Breakfast is priced at £15(!) each. No thanks.

"Nice location - Helpful staff"

Mike B, Milton Keynes, United Kingdom 12/10/2017

Just back from a nice three day break at Higher Trapp CHH. Nice quiet room (24) with good views. Food was excellent quality but breakfast service a bit slow when busy. Helpful staff too. We weren't there for a wedding but its obviously a very popular venue. All in all a very good value package.

"Stunning place xx"

kerryske, Manchester, United Kingdom 05/10/2017

We got married here 2015.absolutely faultless day.amazing staff gorgeous food and beautiful surroundings.returned 2016 for our 1st yr anniversary and just returned from our 2nd.such a beautiful place that I hold close to my heart x

"Just ok!"

lovechampagnebubbles, North West England, United Kingdom 04/10/2017

Stayed in September for a family wedding. Our room was in the lodge away from the main building. Lovely large old victorian style bathroom - shame about the cleanliness!! Our room was nice and large, but again - shame about the cleanliness!! Had a really bad sleepless night due to the fact the slightest movement in the bed made the most horrendous noise. Lovely wedding and breakfast next morning was tasty when it finally arrived as it took ages after ordering, think they forgot about us!

"Great location"

DAVID T, LEIGH 03/10/2017

My wife, daughter and myself stayed for 2 nights for the wedding of our friends daughter. The hotel is situated in a peaceful location with nice grounds. The staff where very attentive and efficient. The food was very appetising and plentiful. The set up for the wedding was very well done and the food for the wedding was also very good. The room was very comfortable and clean but the only thing that let it down was the third bed, this was a put-u-up bed that really was only suitable for a child under 12, totally inadequate for a 21 year old 6ft tall woman. Overall a good hotel and I would recommend it to others.

"Daughters wedding"

User 03/10/2017

The hotel and grounds are amazing which made us choose the hotel in the first place for the wedding venue. The staff were very helpful from start to finish. We had a meal the previous evening and the food was excellent. On the day they were all very accommodating we had room service eating breakfast in the room while we were getting ready on the day. The breakfast the following morning was very good choice. It also helped that the check out time wasn't until 11am as we had a lot of things to move from the hotel into the cars before we could leave which meant that we could relax at breakfast prior to departure.

"Good time"

mandy e, Burnley, United Kingdom 01/10/2017

It was a family wedding. We were Lokked after very well by all staff. Food and service was very good. The meal was excellent and everyone was catered for. Some of the staff even joined in with the entertainment, and took it in there stride. Breakfast was also very good and tasty.

"Pleasant Stay"

JJ29forever, Birmingham, United Kingdom 26/09/2017

I was lucky to book this hotel through Wowcher. So amazing value. It is a pretty hotel from the outside & pleasant rooms inside. It was very quiet, though that could have been because we stayed Sunday & Monday nights. Our twin bedded room was a reasonable size, with large ensuite bathroom. The staff were all very friendly & the hotel felt relaxed, not at all stuffy & superior which I hate.

"Anniversary Stay"

evaperry1706, Manchester, United Kingdom 26/09/2017

Stayed over last week for our anniversary. The staff were all lovely, from reception, to bar, right through to breakfast the next day. A special thank you to Megan who served us in the evening and even helped us find some local walks. She was attentive, helpful and bubbly throughout the whole evening, which made our anniversary special! Thank you Higher Trapp!


Chelsea F, Cleckheaton, United Kingdom 25/09/2017

Stayed here for my sisters wedding. Family room for bride and bridemaids the night before the wedding was horrible. Not the luxury you'd expect for £100 per night. Stained carpets, dusty mirrors, dirty or no undersheet on bed, fishy smell coming from radiator, plus hair clips amd food under rug. Room in serious need of a up date and deep clean. Even the manager said he hated that room before we expressed our frustrations. Room too hot had to sleep with all windows open and the breakfast served to the room on the day of the wedding was late and cold. Weddings are packed back to back. So eventhough we were staying two night we couldn't have the bridal suite till the day of the wedding day despite there being two bridal suits? Had to have pre wedding photos in the horrible room instead. Cleaning staff pestering us to move our belonging from the horrible room to the bridal after ceremony. Not well organised. Manager seemed to not enjoy his job, complaining of long hrs worked. Not exactly what the bride wants to hear when first meeting him only a day before her wedding. The hotel function rooms and gardens themselves are beautiful. Had a lovely meal in the restaurant the eve of he wedding. 2 steaks plus wine for £30 but only 2 members of staff working and one seemed to be new.

"A hotel in pleasant surroundings"

TandRtravellers, Newcastle upon Tyne, United Kingdom 25/09/2017

We stayed here when we attended a wedding. The staff were all very helpful and friendly. The breakfasts were well cooked and tasty, as was the meal we had late afternoon. Rooms are fairly standard but clean and comfortable. Would definitely go back if we are in the area again

"Oh what a lovely wedding."

Janet S, Burnley, United Kingdom 24/09/2017

Our nephew chose this venue for his wedding and reception. The entire day was well organised with friendly, helpful staff." Staying over" was an added bonus removing the need of trying to get home at night. The breakfast the following morning was delicious as was the meal during the day and the evenings hog roast.

"Lunchtime deal - great value "

261022, Burnley, United Kingdom 21/09/2017

Just been for lunch at Fitzys Bar . Great value on two for one. We had the fish, chips and mushy peas. Just the right portion and delicious and for two only £10.75. The staff polite and friendly and service quick with a nice quiet relaxed atmosphere with no blaring out music so you can have a conversation without having to shout. Worth a vist.

"Wedding at the hotel"

User 19/09/2017

Rooms 10 and Bridal suite 8 stunk Not a high service Dirty tray left on vow table before event hand sewn 8,000 petal runner lost No swag Bar staff disappearing Breakfast menu not collected no more fit

"Comfortable Cosy Hotel."

Trauts2015, Luton, United Kingdom 18/09/2017

Stayed at this lovely hotel to attend family wedding taking place at the hotel. Lovely friendly staff at reception, made me feel very welcome, very helpful and professional. Lovely clean comfortable room with lovely views of the gardens. ( Toiletries and loo roll poor quality, the only negative about the room) Public areas very clean and comfortable, sampled room service, sandwiches were delicious and fresh. Breakfast was excellent , lots of choice to cater for all tastes. Very good service from the staff.

"Quiet overnight stay"

barrynuttall, Peterborough, United Kingdom 17/09/2017

We booked this as an overnight stop returning home from Cumbria, it's some 50 years since I had been in the area and was pleased with the choice especially when at check in we were told that they could give us a better D/B and breakfast rate than we had originally booked. The evening meal had numerous choices and was well served, breakfast the following morning followed a similar path. The rooms may be in need of some TLC but were clean and well presented.

"An excellent stay"

User 12/09/2017

Stayed @ Higher Trapp on a 1 night deal that included a meal & bottle of wine. There was absolutely nothing that we could fault,the staff, food & room were all excellent. Would definitely stay again & recommend.

"Second Visit"

User 10/09/2017

After an excellent stay previously we decided to book again! Called the hotel directly and was offer a very good deal for Dinner, Bed & Breakfast at £69! We were very surprised to hear there was a bottle of wine included too! The staff are lovely and make you feel very welcome, Dinner was in Fitzy's Bar and the food was very good. We look forward to staying again soon!

"Sorry all the beers off tonight!"

Peter M, Burnley, United Kingdom 04/09/2017

We went for an evening meal last week and walked it as it was a nice evening and fancied a nice pint of real ale and food, only to be talk all draught beers were not available, not a good start. We ordered food as most customers had done, the young lady then decides to then write the specials on the blackboard when most people had ordered! I tried the Caesar salad but needless to say the chef should know what a caesar salad consists of! No anchovies, no shaved parmesan and no vinegarette dressing, a bland mix of chicken and lettuce! This hotel should be packed like many other attractive inns in this area especially with such beautiful grounds and views but always seems to be very few people in the bar for food except business people staying there.

"Not one of the best Best Western Hotels"

Paul K, Hastings, United Kingdom 03/09/2017

I stayed here for one night on business as it appeared to be in a convenient location for a meeting I was attending next day. I arrived at hotel at 20:30 by taxi from Accrington station and was told that dinner was finishing at 21:00 which I considered to be quite early for a hotel if they were catering to the business trade. I ended up having to take my luggage straight into the restaurant which was a nuisance. The food was of reasonable quality but felt that I was being ignored by the waiting staff and constantly had to attract their attention. The room was given was in 'the lodge' part of the hotel which was separate from the main hotel building. Due to a power issue there were no lights working outside, this meant that I had to cross a completely dark car park, and down a steep slope to the accommodation. The room itself was adequate though I noticed there were a lot of cobwebs and spiders in the corners and the room did not really seemed to have been prepared. The only hot drinks sachets in the room were hot chocolate powder. If the lights in the car park were working I would have gone back to reception to ask for further supplies but did not want to risk it. I did not partake in breakfast so I can not comment on this but felt when I was leaving that I was quite glad to be going. Compared to other Best Western Hotels this one was not one of the best compared to some I have stayed at on business trips.

"Short but sweet visit"

TravellerSue_12, Runcorn, United Kingdom 26/08/2017

I stumbled across the Higher Trapp whilst passing through the area and what a find! The hotel and grounds are stunning, staff friendly and food amazing. There was a wedding on (which looked amazing), I went into Fitzy's and had a delicious lunch and the service received was fab, I've never felt so looked after. I then found out the hotel is dog friendly so I went and got my little Kimber out the car and sat in the lounge where they have a lovely little table set up and he was fussed over by all which is always nice, I had a cup of tea made by a very smiley manager Jamie and was a little cheeky and asked to see a hotel room to which he said wasn't a problem at all. The bedroom looked great so will have to make an overnight trip. I will definitely be returning to the Higher Trapp great hotel with memorable lovely staff.

"Business Trip"

User 26/08/2017

Stayed here numerous times when on business in the area, The staff are friendly and helpful. Food in the restaurant is excellent and Local Beers ! The rooms are comfortable and have views of the ribble valley countryside. Looking forward to my next visit, keep up the good work!

"Great one night stay here"

bdon257, Morpeth, United Kingdom 24/08/2017

Two of us were here for one night, for the first time, and greatly enjoyed our stay. It is situated in a former country house in lovely grounds with distant views over the valley. It is in a quiet location but easily accessible. We had a nice room with great views, it was very clean, well appointed and with comfortable beds. We had a decent evening meal as part of our deal. A good, freshly cooked breakfast was available the following morning along with a range of buffet items. All staff we met were very helpful and pleasant. We have no hesitation in recommending this hotel to people travelling and staying in this area.


Madw0man, Newport Pagnell, United Kingdom 23/08/2017

I have had the pleasure of staying in the Hotel on numerous occasions. The receptionist, Kerris (?) welcomes one with a genuine smile and makes one feel 'at home'. Anna, The Singing Breakfast Waitress', who ALWAYS has a smile on her face, makes a brilliant start to the day. The bar staff are friendly, nothing is ever too much trouble for them; the food is excellent, freshly cooked and the waitresses/waiters are cheerful and friendly. The rooms are clean, homely and comfortable. Now to my one minor irritation. I used to love the fact that at breakfast, old fashioned values applied. Tea/coffee was brought to the table and toast came in a toast rack. To my absolute horror, I found on my last but one visit, that tea/coffee was self-serve from a giant urn. (Thankfully, on my last visit - it had gone!) Toast racks were replaced by a 'do-it-yourself' toast maker, which was horrible. This is not a cheap back-street greasy spoon, but a Country Hotel! Get rid of that ghastly machine! Bring back the toast rack!!! I am not expecting Anna to be dressed in black, with a white pinny and cap, or to curtsey when taking an order - I just want what used to be! Personal service!!!

"A great hotel spotlessly clean, amazing staff."

Vivien M, Seaford, United Kingdom 20/08/2017

We stayed here on our way to Scotland, great friendly staff and spotlessly clean. Whilst in Scotland we realised we had book the wrong date for our return. We telephoned and spoke to the lovely Paris (receptionist) who sorted it all out for us, she is a lovely young lady. Dear General Manager and Lavender hotels, I hope you appreciate both Paris and Matt, they made our stay superb. Well done to all the staff at Higher Trapp, we will be coming back next year.

"Little gem, pet friendly"

berni_melnyk, Halifax 15/08/2017

Wasn't sure when booking, but I was pleasantly surprised. The room was out of the main hotel in an annex it was clean and bright with lovely views. Our dog was happy and relaxed, lovely garden and grounds lots of wildlife. The staff were very friendly and helpful food was great all round good choice

"Caters Lunch"

cheeree21, Nelson, United Kingdom 14/08/2017

Lunch offer Mon-Fri two for one from limited menu. Good value. Service bit slow. Staff pleasant. Comfortable relaxed dining area in Fitzys Bar area. Plenty of parking at this venue and lovely location.

"Wedding Night Reception Guest"

User 14/08/2017

I attended a friends wedding at the end of July (just the night do). The room was pretty and the food was tasty (loved the garlic mushrooms yum), all adding to make the party great. Bar was a bit pricey, but nothing to be unexpected at a hotel for a wedding.

"Work work work"

tadcarver, Lowestoft, United Kingdom 13/08/2017

I stay in this hotel a lot as my head office for work is very close and the staff are very friendly so feels nice all ways a very good welcome as I know most the staff it feels like home the rooms that look o we the gardens have views to die for

"Good value for money "

Thomas R, Edinburgh, United Kingdom 10/08/2017

Stayed for a night before attending a wedding nearby the next day. Good value for money. Staff very friendly. Would have given it five stars but the breakfast in the morning was disorganised, not well explained and the staff were slightly rude.

"Fabulous hotel"

lilly120379, Manchester, United Kingdom 09/08/2017

I stayed here in July for a friends wedding. The hotel was stunning, food was amazing and the staff were all very friendly and welcoming. The grounds and the outside wedding pagoda looked fabulous on the day I would definitely stay here again

"80th Birthday Meal"

jennyash1172016, Burnley, United Kingdom 08/08/2017

We had an 80th birthday meal planned for my family (22) in total. When we arrived, the table was all set out with the balloons we had bought already on the table. The lady that is the manager of Fitz's is absolutely lovely and couldn't do enough for us, even swapping my dad's chair for one that had arm rests as he is bad with his balance. The young waiting on staff were all pleasant and very well mannered. All our meals were pre-ordered but everything came out on time and was absolutely delicious. Thank you Fitz's restaurant for making my dad's 80th birthday meal a very pleasant and enjoyable one.

"Wedding "

User 07/08/2017

Just wanted to write a little note on the great service at higher trapp hotel staff and management gave us all yesterday from start to finish, arrived on sat tea time with wedding prep for the Sunday from all the little touches of Sheila and Danny who went above and beyond there duties!! And the wedding prep help they gave us then the night staff Kerris and Helen who then helped with a few drunken guests with prompt taxis thank you so much for making the day so special highly recommended!!

"Great hotel"

Barb J, Cumbria, United Kingdom 05/08/2017

Visited this area of Lancashire for a break and what a pleasant surprise!! Hotel was surrounded by lovely villages, big hills and interesting history.. Loved the king of king bed in room no 2,the old historic lounge, good service and imaginative food in he pleasant dining room.

"Cannot be beaten"

User 03/08/2017

Have been in many hotels over the time of my career. Simply one of the best.Staff cannot do enough for you,rooms are impeccable always well laid out,food always to a high standard never had a poor meal all fantastic

"Birthday Party "

Michael O, Leicester, United Kingdom 31/07/2017

Visited for a friend's birthday celebration and was really impressed. The superb venue adds to the lovely location and the picturesque views are great especially when chilling on the balcony area or in the bar. Food is also of a high standard and particularly enjoyed the Lancastrian Breakfast. Would highly recommend this hotel and hope to visit again.


fireyfirenze, Manchester, United Kingdom 28/07/2017

Visited here for a treat. When booking it we were told there was a wedding on so the hotel would be busy, but they would try and get us a room away from the noise. Well, we couldn't have been nearer! Our room was overlooking the reception room so we literally felt like we were a part of their wedding. loud music, shouting and yelling until about 1am, we had to turn the TV up extra loud to hear it! the room is quite small and basic, for example i found the toilet roll really thin and cheap (!) although the bed was comfy and i appreciated there being a fan in a room as it was a really hot day. Breakfast was okay, they didn't have any butter out for the toast which i thought was really odd! I asked for some and she brought me a bowl of Flora margarine, when i asked again for actual butter the waitress did get me some after disappearing for ages. Surely butter is a basic thing for breakfast... I wouldn't stay here again, there isn't much to do in the local area and certainly nothing in walking distance. i would have liked a walk round the grounds which looked lovely but as the bride & groom were out there surrounded by their guests, having pictures taken etc it just felt really uncomfortable like we were gate crashing. maybe visit when there isn't a wedding on :)

"Much improvement from 7 years previously"

Lescor_12, Witney 27/07/2017

Location near Pendle still excellent. Staff very much more customer friendly and food and ambience also good. Still very mush an event hotel, eg weddings, and very good surrounding grounds for photos. If staying at a weekend it's worth checking if a wedding is on and if so asking to stay in the annexe away from the guests.

"Perfect Room for Families"

Clare T, Burnley 25/07/2017

Room 26 is perfect for those with small children. The room is so spacious, our little girl even asked where the kitchen one as it could pass for a small flat. Private parking right outside and it has its own door with porch then room door. Ideal location as was away from the hotel so my 3 year old could sleep whilst the wedding was in full swing. Perfect

"Room cleanliness"

Stephen R, Southport, United Kingdom 23/07/2017

We recently booked in to stay overnight for a friend's wedding . We requested early book in paying extra for this. The room was dirty on arrival, Windows and mirror covered in sticky finger marks , floor unvacuumed, bathroom floor sticky, and half a bottle of cola left in room from previous occupants. I informed reception and the room was then cleaned . We were not offered any reduction in cost but we were offered an apology. It was a shame but this spoilt what should have been a very special occasion.

"Good food"

CarolS29, Kilmarnock, United Kingdom 22/07/2017

I have stayed here a few times and the service is always very good, The food is reasonably priced and it's never a bother adapting the menu to suit. The bed is comfortable and I had soft pillows for a change, (The last few hotels I've stayed at I've found the pillows were hard and I couldn't sleep.) The grounds are lovely and if you are lucky enough to get good weather it's nice to sit outside and admire the view.

"Visiting relatives nearby, stayed Friday and Saturday"

Chris U, Basingstoke, United Kingdom 19/07/2017

Hotel grounds and hotel itself is an amazing setting. Staff are very friendly and helpful, especially the restaurant manager and her staff. We had both our evening meals there and breakfast - very nice. Even with a wedding going on each of the nights, was hardly disturbed at all. If there was going to be a negative, it was that the wireless network is very poor. Wasn't a huge issue for me as I wasn't there for the internet however any business travelers or overseas visitors would not be able to rely on it. I am a network engineer and there are lots of basic deployment mistakes there. Overall I would definitely stay again.

"Perfect Wedding Day "

Nicola O, Manchester, United Kingdom 18/07/2017

We got married here on Sunday and had the most amazing day. Thank you to all the staff especially Jamie for making our wedding day so amazing. Thanks also to Donna for all her help in the run up to the wedding, she was there to answer even my most silly of questions and put me at ease. We couldn't have wished for a better day, everything was perfect. A lot of our guests hadn't been to the hotel before and they all loved it and commented what a beautiful venue it was with great food and fantastic service. We got married outside under the pagoda which is the most perfect setting for a wedding, I would recommend Higher Trapp to anyone, also we had our little dog Millie with us during the wedding which as well as the beautiful setting and lovely welcome from Donna when we first visited the hotel was a key reason for booking our wedding here. We will definitely be back for visits as I'm sure some of our guests will too. Thank you, Nicola and Dean Ogden

"Couples night away"

KLF1062517, Halifax, United Kingdom 17/07/2017

Couples night away Fri 14th July, on a Wowcher deal, there was a wedding on so we were housed in the lodge which was on the far side of the car park separate from the main part of the hotel. The lady on reception was very warm,welcoming and friendly. The room was fine but nothing special, quite large in a very quiet location, standard bathroom which was nicely tiled and spotlessly clean. Food and service were fab especially the lady who was in charge of the dining room she was great. She went out of her way to make sure we had everything we needed and she had a great sense of humour. Young couple who had got married that afternoon generously allowed us to have a dance at their reception disco later on in the evening and a great night was had by all. Would definitely stay here again.

"Would go again"

User 16/07/2017

I stayed for 2 nights for a family wedding, first night with the bridal party second nights with my children and husband, both nights was perfect that staff was so helpful and catered for all our needs, the food was above average and the beds were extremely comfy overall I'd say 9/10.

"Wedding guest"

Paul B, burnley 13/07/2017

The Higher Trapp Hotel in Simonstone a little gem in the pennines, on arriving you will enter a very large carpark so no need to struggle getting a parking space, on entering the Hotel you are met by the reception staff who are very professional and will point you in the right direction, (I've been to this establishment before for a very nice afternoon tea). On this particular day ( my brothers wedding) we are outside on the stone terrace, plenty of tables really good veiws of the grounds and seating for 60 people and a pagoda, you have to walk down a number of steps to get to the seating area (but if you are bad at walking just sit on the terrace ) all went fine . If anything the bar was a bit small for the amount of guests that attended the wedding but you will get served eventually, talking of the bar they have a nice selection of beers and Largers ect the price can vary, we found another bar at the other end of the venue so used that. The food was brilliant the staff work very hard to get everything wright, the only issue with the staffing was not enough staff, example the young barman had to go and make a sandwich for a guest so the bar was closed for nearly 20min with customers waiting to be served, things like that spoil it and it could be avoided at the end of the day they have 60 guests to cater for so should staff it correctly, the night entertainment was fine with a nice buffet on and again the food was really good. We didn't stop over but a lot of guests did and from what I heard an was told the accommodation was excellent, so we arrived at 13.00 hours and left at 23.30 and enjoyed every minute of it, great venue good staff good food brilliant day ,everyone enjoyed it . The Higher Trapp County Hotel Burnley.

"Family Wedding "

TJC1965, Burnley, United Kingdom 11/07/2017

Attended along with other family and friends to my Dad's wedding. Beautiful attention to detail throughout the day. Food for reception was excellent. Staff were amazing. Venue is spot on for this occasion or any other family event .

"rat pack night out"

gw1649, Burnley, United Kingdom 11/07/2017

Had a fabulous night out at a rat pack event. Close room about 45 people in there . Lovely ambiance as usual. its worth getting dressed up to attend such premises. I always feel a bit crestfallen when I then brush shoulders with younger blokes in faded denim and shrunken t shirts, such a snob.... The food was lovely a 3 course presentation. The artist was great and he battled valiantly to sing over the noise as it got louder and louder as more alcohol was consumed. I felt sorry for the artist really and at times he was drowned by chants of get the round in etc...Lovely venue we have had a wedding and a christening there and we will continue to frequent this special facility , beats any old hungy horse or beefeater...

"Great night break at a great price."

Gazzandste, Burnley, United Kingdom 10/07/2017

This is not the first night we have stayed at this hotel. The staff are so friendly, nothing to much trouble. Set in its own ground in beautiful countryside. Food Excellent. Excellent location for weddings.

"Smokey and noisey"

User 09/07/2017

When we arrive at our room we had to tidy what we could as the room was dirty. There were stains at the bottom of the bed, hairs in the bathroom and a dead spider smeared along the ceiling as the main issues of cleanliness. The staff were informed of the rooms condition and inspected the room to decide there was nothing wrong with it as we had cleaned it already. Being next to the fire exit which members of staff were having a cigarette break in led on to guests doing this later in the night until 4:30 am. Our room smelt of smoke continuously and we had very little sleep due to the noise and smell of constant smoke.

"The Spicer Review"

Robin S, Masterton, New Zealand 28/06/2017

This is an absolute gem and all credit to management and staff particularly Jamie and Anna-Marie. This is quite an extensive hotel overlooking magnificent gardens. The interior decor is fabulous with lounges reminding one of a grand gentlemens club. Dining was excellent with a good choice of meals. My favourite (lamb shanks) were enjoyed two nights running. The moderate tarrif does not reflect the quality and location of this hotel.

"Very enjoyable"

Iso1933, Bradford, United Kingdom 27/06/2017

Was here a year ago enjoyed then,they have updated the bedrooms since theni had one that overlooked the gardens ,a joy to see. Food was excellent. Had the best nights sleep I,be had for a long time Had the gammon for dinner excellent ,

"Overnight stay"

User 24/06/2017

Me and my wife stayed overnight as a birthday treat through living social and that gave us a upgrade option for £20 which was well worth it as the room was lovely including a jacuzzi bath and stunning views ..The included two course meal was nice but lacking in choice and breakfast was under the standard i expect from a hotel however i do have to mention the staff were really professional and friendly and must say the young lad called danny was a real asset to the hotel and made us feel very at ease and welcome.

"Very nice!"

User 22/06/2017

Really enjoy regular business stays. Very friendly staff. Would get 5 rating varied menu a bit more and offered anchovies with Caesar salad. Nice variety of rooms with lodge available if you want a bit of solitude. Very good option for wedding receptions with gorgeous views and attractive setting.

"It's all about the staff here!"

SJDLeeds, Leeds, United Kingdom 20/06/2017

Stayed here recently for two nights as we needed a dog friendly hotel. The staff were extremely friendly, helpful and accommodating considering we had two black labs with us! We had half board and the food was fantastic - especially the homemade chips and sticky toffee pudding. The only 'small' criticism would be with the room in the annex. It needs updating and a new carpet, but then again, it is a room that allows dogs. Overall, a pleasant stay and my dogs loved being spoilt by the staff and playing in the beautiful gardens.

"wedding celebrations"

ange-rossendale, Rossendale, United Kingdom 14/06/2017

stayed at the higher trapp on 10th June to the 11th June to attend a wedding - the staff were really helpful the room was ready when we got there as we were early. A lovely place for a Wedding and would definitely recommend it :)

"excellent hotel with amazing staff."

Graeme E, Burnley, United Kingdom 05/06/2017

an excellent hotel in the countryside of Lancashire. it was a pleasure to have stayed there. a warm and welcoming atmosphere that radiates throughout the hotel. special mention to catering manager Sheila. nothing is too much trouble for that lady.

"Noisy wedding"

TheJohnsonsOnline, Halesowen, United Kingdom 04/06/2017

We were unfortunate that we booked online without knowing that there would be a wedding underway during our stay. Suffice it to say that we did not get to sleep until 1 a.m. Because of the noise. Also breakfast service was slow and the quality was below average. We were the first in the restaurant but had to be on a server who was passing through.

"In need of refurbishment"

oldgreycathull, hull 02/06/2017

We stayed at higher trapp country house for two nights. We found the staff really nice and helpful. The rooms are tired and need modernising and tidying up. One tip, dont do what i did and try and use the outdated hairdryer in the bathroom, it wasnt until the morning we were leaving that i discovered a hairdryer in the draw. The grounds are really lovely and the location was good for visiting pendle and burnley.

"A very nice experience"

User 01/06/2017

A nice hotel in a lovely setting with friendly and helpful staff. Perhaps the most comfortable hotel bed and pillow I have every slept on. I didn't have an evening meal, but the breakfast was tasty. Recommended

"A wedding venue with best western value"

rodneycapstick, lancashire 30/05/2017

I recently held my wedding at the Best western Higher trap country house hotel on the outskirts of Padiham/Burnley. Superb venue, superb staff, James our wedding coordinator was excellent in his attention to detail and being ahead of the game. Even at 2 am in the morning the staff were helpful , attentive and friendly. The quality and the speed of food service was that of a " Michelin" restaurant. I cannot thank the higher trap enough for a perfect event.

"Great location"

Van100Van, Manchester, United Kingdom 28/05/2017

Nice location. Friendly staff. Free parking. Good views. Fair prices for drinks. Large gardens. Good for weddings or any celebration. Ideal photograph location. Perfect area for walking holidays. 15 minutes from M65. I would go again.

"Brilliant Sunday night break"

Chris L, Southport, United Kingdom 22/05/2017

Stayed last Sunday and only word for it is BRILLIANT. Great room, great staff and excellent food - oh and a complimentary bottle of a good wine. Fantastic value. Thank you so much, we will make this a regular event.


rotundothebear, Sheffield, United Kingdom 22/05/2017

Excellent overall experience,good value for money-Wowcher deal.Staff are very good and helpful.Real ale on in the bar which was an unexpected bonus.Food was good both evening meal and breakfast.Will return.

"Short Break for my 70th"

User 17/05/2017

The location was lovely albeit rather remote. I have given my visit 4 stars as I thought it was rather overpriced and not suitable for people with walking difficulties. The reception staff were very pleasant and helpful. The bedrooms were adequate but without a safe. Some attention needs to be paid to cleanliness. Used ashtrays on the lovely verandah were not emptied - a shame. All in all I was rather disappointed with the hotel and would not return were I to re-visit the area. We stayed in Clitheroe after leaving this hotel and my overall experience was much better. a great pity as I often stay in Best Western hotels.

"Weekend R&R"

Sally N Mick B, Stone, England, United Kingdom 16/05/2017

Stayed for the weekend so we could spend a day exploring the Yorkshire dales on the motorbike. The room was big enough and most importantly clean and had everything we needed. I had asked for a room in the main building and ours overlooked the garden which will be very beautiful in a week or so when all the Rhododendrons are in flower. It was still lovely though and nice to walk an evening meal off. The food was good too, nothing fancy but filling and good portions. The staff were lovely and very helpful, but not intrusive.

"Return visit for our first wedding anniversary"

Yesmiss16, Manchester, United Kingdom 08/05/2017

Booked a room at the Higher Trapp for my husband and I as part of our first wedding anniversary celebrations. We stayed in the Honeymoon Suite. The room was beautifully decorated, which brought back lots of happy memories from our wedding reception at the Higher Trapp in April 2016. Superb views of the hotel's gardens and nearby countryside. First class service, as always from all staff. Nothing was too much trouble. Thank you for a wonderful stay, Mr & Mrs Barnes

"Second visit"

Anita A, UK 07/05/2017

Stayed at this hotel for the second time but this time did not get that WOW feeling. Prior to arrival I had asked if we could be located with a view (like last time) but requested a different room as the last one was very small (my living room is bigger). When we arrived at the hotel, firstly greeted with a pot hole in the entrance, and one car to be seen in the car park. Arrived in reception and one receptionist was on (lovely lady) and we were given the key to the same room we had last time. I felt I did not want to ask to be moved as I thought they must be full (even though only one car to be seen). The room was extremely hot when we entered it so I opened all the windows and checked the radiator. This was on 0 but the huge pipe that runs under it was boiling. This remained hot throughout the whole stay, causing a very disturbed sleep during the night (and unable to open the window much due to the safety lock (which needs attention as it is about to fall off). We were very itchy throughout the night (not sure what caused this). Up early for breakfast to be greeted by one lovely waitress (all on her own). We ate breakfast (which was top class and very hot) very filling and most enjoyable. Though felt sorry for this waitress as she could have done with more help. During eating we noticed two dead wasps on the window ledge next to us; this should have been cleaned (especially in a food environment). The whole hotel is in need of a total refurbishment as it is set in a beautiful location, but is let down by its old features and poor quality. Dust lies on all furniture and when coming down the grand staircase you can clearly see the dust on top of a large dresser sitting at the bottom of the stairs. During the whole stay we only saw two members of staff, receptionist and waitress. We did however see 4 cleaners when returning from breakfast ready to clean the rooms. What I found was (and this happened last time) is they leave clean towels and bedding on the floors outside your rooms ready to clean once you have checked out. This is not good as the corridors are carpeted and could be full of dust; also they are very narrow so when wheeling your suitcase along you cannot help but wheel over the corners of each bedding/towel. It is such a shame as I am a Best Western member but will not be returning to this hotel until it has at least been refurbished.


Ethanhoward1, Rainford, United Kingdom 01/05/2017

Hotel was lovely ,was put in parkers lodge, due to a wedding the staff thought it would be quieter. Fitzys bar,food was excellent good value and service pleased with quality, breakfast excellent, staff friendly, if we needed anything very prompt in getting what we needed. One problem that wasn't staffs fault a few of the wedding party swapped rooms and for about an hour at night, lots of shouting and slamming of doors, didn't get much sleep. Will book again but will check first that their are no parties at the hotel. It was a shame as I loved the hotel and location.

"Needs Investment"

sleep007, Newcastle upon Tyne, United Kingdom 29/04/2017

It's now the time of year where the location and grounds can be appreciated. But lack of investment in rooms is an issue which is a shame because the staff are generally lovely. Wifi signal also not strong enough.

"Easter Break"

Catherine L, Manchester, United Kingdom 27/04/2017

Very friendly and welcoming staff. excellent food and service in Fitzys Bar, where we had dinner on the Saturday night and lunch on Easter Sunday, Good value for money. Beautiful location with stunning views over the Ribble valley. We have stayed at The Higher Trapp Hotel on numerous occasions and have never been disappointed.

"Disappointing afternoon tea"

Mike_and_Lesley, Burnley 25/04/2017

I booked afternoon tea for my wife's birthday, 13th April. When I rang the hotel to make the reservation I was told that afternoon tea was only available between 12 - 2.00pm !!!! However as my wife wanted to go to The Higher Trapp, I reserved a table for 1.30pm. It was obvious that the three tier cake stand containing the sandwiches and cakes had been prepared quite some time earlier. The bread was dry, the Victoria sandwich was heavy and dry and the scones were hard and dry. My wife had Prosecco and I had traditional tea, The tea came in a tin tea pot!!!! and the crockery was of the ex British Rail variety. Needless to say we will not be returning to this venue.

"Lovely location."

Pete G, Manchester, United Kingdom 18/04/2017

We went for a one night break with our dog. Lovely hotel in a great location which provided plenty of decent walks. Good food in a pleasant restaurant and first rate local beer in the bar. Excellent breakfast and really helpful staff. I had a problem with the electronic key (who doesn't?) and the hotel handyman came straight away with a gadget to reprogramme the door - took a couple of minutes. There is wifi in the room but is was a little bit hit and miss, probably because we weren't in the main building.


Z2501ZSsusans, Burnley, United Kingdom 17/04/2017

Had our wedding yesterday. The rooms, food and staff were excellent. There was nothing to worry about as they had everything in hand and kept us up to date on what would happen next. A memorable day for us all and all the guests were impressed as well.

"Bad customer Service"

Mileage-Queen, Kent 16/04/2017

We stayed here for one night, there was a party which was OK, they explained there would be noise - we accepted this. But the staff were not overly helpful, the heating did not work in the room - which we did complain about and got no help. The room has a kettle but no cups, we asked in the morning and was given two cups and a very dirty spoon. It is not as nice as we were lead to believe, but mainly the staff did not give the level of customer service we have come to expect - for similar priced hotels.

"Great stay."

lynnestapleton56, Wincanton, United Kingdom 05/04/2017

Beautiful location. Good food in the restaurant and, though there were functions both evenings we stayed, the room was peaceful and comfortable. Staff were courteous and helpful. Breakfasts were first rate - recommend the full Lancashire breakfast to set you up for the day!

"Good weekend"

frances c, middlewich 05/04/2017

Very friendly and comfortable hotel with interesting selection of dishes for dinner including some local dishes the only downside was that we were unable to eat in the panneled dinninng room as this waas set out for a function and an excellent breakfast including kippers

"Flying visit"

Barry H, Kettering, United Kingdom 04/04/2017

We stayed here as it is close to Burnley Crematorium and we had, sadl, a cremation to attend on the Monday morning. The hotel is in a super position and is a very relaxing place to stay. The food was very good and the staff were all very friendly and helpful. The bedrooms were small and the mattress was very soft and springy, needed replacing. The decor and furnishings are dated but the room was clean and warm. Fine for a short stay but needs a bit of TLC.

"A Lovely few days"

User 03/04/2017

Just had a few days at the Higher Trapp Hotel and loved every second of our stay. The location's lovely and the dog friendly room we had was equally as nice, but the staff were amazing all very friendly and helpful nothing was a problem for any of them. would like to say a special thanks to Anna the waitress who served us on most occasions a very friendly happy lady who couldn't do enough for us. a wonderful place to visit I highly recommend you give it a try. we will be back. Paul Louise and bump xxxx.

"Mixed Feelings"

391davef65, Market Drayton, United Kingdom 01/04/2017

Recently stayed overnight in this Hotel.It is in a lovely location set in large grounds and has some beautiful views.It is clean,relaxed and has pleasant staff.Between the reception and the main bar is a very chilled lounge with large wing back leather chairs,ideal to sit and chat with a couple of drinks.Our room was good,with a comfortable bed and a reasonably large sitting area.There are Tea/Coffee making facilities,biscuits,cookies,toiletries and possibly towelling dressing gowns.I say possibly because there was only one in our wardrobe,was it left there by a previous guest or had the Hotel not counted correctly?So why "mixed feelings"?All because of the main bar/restaurant.We booked a table for dinner 3 days before we arrived and while sitting in the bar during late afternoon confirmed with the staff our dinner reservation.At 7.30 we came into the restaurant and could not see a table that was set and not being used.A member of staff came to us,looking a little hesitant,asked if we had booked and then after looking around,sat us in a booth(which would normally seat 6)and said they would lay the table straight away.We were asked if we would like a drink and handed a food menu.When the drinks arrived,we placed the food order and waited for someone to come over and lay the table.They didn't and after 10 minutes the starters arrived with the table still bare.It was then set promptly with apologies.Not very professional I am afraid.The starters were excellent(my wife said that the broccoli soup was the best she had ever tasted) the main course was only average but both quite expensive. Breakfast is 0630-0930,in the same bar/restaurant.Again signs of unprofessionalism at breakfast.We arrived at about 0840 to find 3 tables occupied,2 not cleared from previous guests and 1 vacant,which we sat at.It was laid for 4 and we quickly realised that 1 place had already been used and not fully cleared.As there were no other tables laid,we had no other options.A waitress came,took our order and cleared the used setting from the table.She was the only member of staff that we saw,she was taking orders and serving,no one was clearing/setting tables.At about 9 o'clock,an elderly couple came in with no table that either wasn't cleared(2) or not set(5) for guests.Their only option was to sit at a table that had partially been used.It became a little embarrassing when the gentleman was served his porridge and then had to call the waitress back to request a spoon to eat it with. Overall,I think the management has to be (A),be more proactive on staffing requirements and responsibilities and (B),ensure that if you have X number of guests staying overnight,you either lay X number of tables for breakfast or ensure you have another member of staff on duty to relay a lesser number of tables as required/forecast.I would hope these were rare occurrences and not the normal standard in the restaurant.

"Wedding Reception "

24Senior24, Batley, United Kingdom 28/11/2016

Disappointing considering rated top hotel in Burnley. Small room for so many guests, not enough tables and chairs for everyone, average buffet, small portions of meat pie and desserts. Pretty average really.

"Back again to our Hidden Little Gem!!!!!"

Emer E, Congleton, United Kingdom 28/11/2016

Just back from staying at the Higher Trapp again, all 17 of us had an amazing time again....trust me you will not be disappointed with this hotel or it's fabulous staff members. We are a family group that travel on weekends away together quite a bit....our ages ranging from 10 to 82......and before we left yesterday we all booked to go back again in March 2017. The Receptionist's are all wonderful...however hat's off to Jess for making our checkin/out a fantastic experience, she just couldn't do enough for us all.....and remembered who we all were from our last stay! My little friend Ann Daly who works so hard on cleaning the rooms with her team has to be commended also......the rooms and public areas are kept beautifully ans spotlessly clean.....we stayed in the lodge this time and the rooms were just as nice as the main hotel itself. I also need to mention Sheila and her staff in Fitzy's......OMG......the lunch was as nice as the dinner in the evening.....spectacular food..... and service to match......a big shout out to Ray also.....everyone of the bar staff were so attentive to our needs.....whilst they also attended to a wedding that was on that day! Thanks so much to all the staff at The Higher Trapp......we can't wait to see you soon. Lots of love Emer Quinn Eden

"Well placed for the motorway but in the countryside, dog friendly"

Rauma, Beaminster, United Kingdom 22/11/2016

Quite a find to be close to motorways but still in the countryside surrounded by fields, close to Pendle Hill. Originally would have been an interesting old house but it has been (I think) over modernised under the Best Western branding, with little left. Unfortunately when we visited (midweek) there was a lively Wedding on which rather took over the hotel, but the staff were very apologetic and catered for us as best they could. Dogs were only allowed in the lounge but a table was set up for us there which was really helpful. Bedroom looked recently refurbished, was very large and comfortable. If you go, don't miss the little craft shop just down the road, Higher Trapp Forge, really worth a visit.

"Higher Trapp Hotel"

Steven T, Bolton, United Kingdom 20/11/2016

attended a wedding at this hotel this weekend and whist the venue / setting is great, I have to say that at a rate of £100.00 per night the rooms / bathrooms are tired / dated and in need of a upgrade The staff were very friendly and helpful and did their best to make the wedding a success, but I would question the prices charged at the bar, which everyone thought were quite expensive

"wonderful lunch"

EastLancsExplorer, East Lancs 16/11/2016

Four of us had a birthday lunch today. We were very warmly welcomed both at reception and in the dining room. Everyone looked happy and made us feel relaxed. We chose from the lunch offer and it represented excellent value for money as well as being well presented, plentiful and tasty. Two had gammon, one had cheese pie and another sausage and mash. All equally great. No hesitation in recommending this venue.

"In the hills"

Andy A, Northamptonshire, United Kingdom 13/11/2016

A weekend break was spent here. Not far from Burnley and the motorway. Easy access to Pendle hills and the Witches.Plenty of local walking available. Friendly staff and good restaurant a nice warm atmosphere.


sleep007, Newcastle upon Tyne, United Kingdom 04/11/2016

Probably not the best time of year to enjoy what they have to offer and when the Winter does come I'd be concerned about getting in or out on an icy morning. Generally a bit dated throughout the public areas and bedroom. Also some noise from Fitzys below my room (hand dryer from toilets for example). Other than that a peaceful sleep due to slightly remote location (only noise to delay sleep one night was from an owl!). Decent size TV, abandoned clock radio and, on the cleaning front, bathroom had a discarded bottle top from a previous guest plus dirt rings on bathroom shelf. OK for the sole traveller but not sure if I would bring my much better half here.

"Wonderful break"

Larry B, Greater Manchester, United Kingdom 31/10/2016

The food and staff were very good and the hotel was very clean everything about this hotel was 1st class and we will use this hotel again,we had a meal and breakfast on our last visit and it was one of the best we had for a long time,the drinks in the bar were not that expensive

"Great stay at the Higher Trapp hotel"

TraceyPManchester, Manchester 31/10/2016

We stayed in room 16 on Sunday 30th October, on arrival we got a lovely reception, room nice but not the views we had over the garden we had last time but it was soon getting dark when we arrived so not a lot to see. Comfy bed, lovely fluffy towels and good shower with bath, nice touches with the biscuits and tea, coffee etc. We was on a wowcher deal so meal upto the value of £18.95 and small bottle of prosecco. I had soup, roast beef and apple crumble with custard, my husband had black pudding and main was rag pudding, al courses was presented well and tasted delicious. Service was excellent by all staff members, thank you so much to Shiela for borrowing me her reading glasses so I could read the menu!! Breakfast was brilliant, really big choice on the table to help yourself and also a great cooked full English, again staff served us well. The building is really nice with fantastic views over the ribble valley, we did a 10 mile walk over pendle hill, well worth the climb at the top. Looking forward to staying at the higher trapp hotel in the near future.

"The search for hot water"

User 28/10/2016

Booked in at 13.30 27th Oct. TRied to have a shower before going out for a meal. Water was freezing. Complained at 6 pm went out. Back at 10.30pm complained again. After 4 attempts next morning, water was still only lukewarm by 12.30pm. I suggest you bring your own water heater with you!!!!!!

"Review from a disabled wheelchair guest in room 30."

Jacqui13Blackpool, Blackpool 25/10/2016

Room spacious, only one side of the bed accessible. Bed on accessible side had no bant (support) to it. Mattress needed changing. Hubby said other side okay. Cobwebs on ceiling, iron burn imprint on carpet. Bathroom good but I couldn't turn my power chair around in it. Dinner and breakfast reasonably good. Bar prices very expensive, £4.50 for a pint of bitter! Staff friendly and helpful. Road down to accessible room allowing dogs is very steep. Wouldn't like to try it in snowy or icy conditions.

"Great venue to stay and celebrate a wedding"

Andrew R, Cambridge, United Kingdom 25/10/2016

We attended a wedding, reception and evening function here on Friday, 2st October. All was very well planned and organised. We stayed overnight at The Lodge, adjacent to the main hotel building. The hotel is located in a quiet setting within magnificent gardens and wonderful views over the Lancashire countryside. It is also conveniently situated to major towns and places of interest. The staff are welcoming, pleasant and friendly. Overall service provided was excellent. Having travelled 200 miles/3.5 hours, we still arrived at the hotel well in advance of the earliest check-in time. However, this presented no problems at all. Our room was made available immediately allowing us to freshen-up and change for the wedding. The hotel has charm and character. The rooms are clean, airy and benefited from uninterrupted beautiful scenery (from The Lodge bedroom). The food provided at both the wedding reception and evening function was of good quality and enjoyable. The choice at breakfast was very good. Better still - it was not the usual buffet-style.

"Great Location"

robsimmo01, Stockport, United Kingdom 25/10/2016

WE attended our Neice's wedding on 22/10/2016 and the overall experience was pleasing with good clean rooms excellent service from helpful staff good food and lovely grounds civil ceremony was in a very nice room and there was little distance between different rooms used throughout the day

"Lovely Stay"

Glen W, Wakefield, United Kingdom 24/10/2016

My wife and I had an overnight stay with a Wowcher voucher which included a small bottle of prosecco, a 2 course meal and breakfast. The hotel is in lovely grounds with beautiful views. We had a really good relaxing stay. The food was really good and the staff were friendly and professional. We will definitely be back.

"another lovely stay at highertrapp"

maurice a, Reading, United Kingdom 22/10/2016

Every thing was as good this time as in several earlier visits. The staff were all efficient, friendly and extremely helpful , the room was clean the bed comfortable and the views outstanding. The bar was well stocked with all the l ale.beers and spirits. They also had some lovely local ale.

"Hotel close to Padiham"

Carl J, Cambridge, United Kingdom 21/10/2016

Very friendly, excellent service and food. Lovely location with great views. Would highly recommend this hotel. Lovely local food and excellent selection of wines. Rooms were clean, comfortable and value for money.

"Enjoyed our overnight stay with evening meal"

dennis h, Newcastle upon Tyne, United Kingdom 17/10/2016

Very charming hotel with period features, comfortable relaxing atmosphere , excellent restaurant, attentive staff , high standards and good value for money, would stay again and would highly recommend

"Value for money relaxing break"

User 17/10/2016

Went on a deal. Couldn't fault hotel for value for money. Lovely location. Fantastic views. Friendly staff. Food was well presented , good sized portions and very tasty. Hotel warm and comfy. Would stay again.

"One night B&B and evening meal from Groupon"

Susan B, Crewe, United Kingdom 17/10/2016

Fantastic country setting with outstanding views, clean comfortable accommodation and superb meals. The evening meal exceptional, I chose meat rag pudding which was described as an old fashioned favourite which originated in the mill town of Oldham. As I was born in Oldham and had grown up on my Mother's Rag Pudding, it was an obvious choice and I was not disappointed.


JTManchester, Salford 17/10/2016

This hotel is nice and the staff very helpful. However, our room was not in the main hotel which was a disappointment. We stayed in the "Lodge" which was across a rather uneven tarmac carpark and in the dark in heels! The room was dated and tired albeit clean. I did not appreciate having to walk back to the main hotel the next morning in the rain and wind to have breakfast having paid the same rate as those guests who were nice and cosy in the main hotel!

"Anniversary Return"

Pgsharps, Barnoldswick, United Kingdom 15/10/2016

21 years ago we had our wedding reception at the Higher Trapp so thought we would return. I had emailed the hotel prior to our visit to ask for rose petals on the bed, champagne and flowers and all were in the room on arrival. We had the same room we had 21 years ago and the staff could not have been more helpful. The room is a little dated now yes but to me that's the charm of the place. In the afternoon we had afternoon tea which was a fabulous mix of sandwiches and cakes. The evening mean was in Fitzys bar and was absolutely fabulous, as was the accompanying wine. Breakfast in the morning was as good as expected and we could not fault the place. The place was as good as it was in 1995 and one thing is for sure we won't be waiting 21 years to return !

"Nice stay"

Armando C, Luton, United Kingdom 14/10/2016

Very nice and comfortable hotel, very kind staff, good breakfast, very good value for money. I would recommend 100% If you looking for a nice place, clean, comfortable for a good price than you choose the right hotel

"D'ont ask for ketchup."

moreeceManchester, manchester 13/10/2016

my wife and I stayed here last sunday on a groupon deal. the price was very reasonable and we were not expecting anything too special. well, we were pleasantly surprised by welcome by the reception who were very organised and we checked in and found our room, it was very clean and tidy but very compact and acceptable. we went down to the restaurant for dinner not expecting anything too special considering the price we paid, well, we had a choice of tables and the staff were very friendly and the food was outstanding, a fine dining experience. I had the black pudding wrapped in proscuetto, battered and deep fried, wow, it was fantastic. then I had the cheese and onion pie, i'll remember as long as I live, it was outstanding. with this meal I got the hand cut chips, superb, but my big mistake was asking for ketchup, I like my ketchup and i'm very fussy. well, the ketchup that arrived in a little dish that I put over my lovely chips was awful. I can't understand why a restaurant that serves this quality of food gives you ketchup that must have cost a pound for 25 litres, they let themselves down, just my little niggle. going to bed it was just a normal size bed, not a kingsize which we are used to, so not great. overnight we were disturbed by other guests noisily making their way to their room, which was next door, you could practically hear every word that was said. in the morning about 7am they got up very noisily, talking and plugging things in and out of sockets on the dividing wall. we went down for breakfast and it was again outstanding, you would not go away hungry. I've given 5 stars because of the reasonable price we paid and the friendliness of staff and quality of food. we will return i'm sure.

"Fantastic hotel"

User 12/10/2016

I was a walk in booking and the receptionist was fantastic. Into a beautiful room within 10 minutes. Great evening meal, good beer, very pleasing relaxing environment. Pleasurable and restful. Attention to detail included a lavender spray in the bedroom to help you sleep. Didn't need it, relaxed and most wonderful rest. Breakfast and coffee matched the rest or the experience. All of the staff were great! Thank you I'll stay again!!


Mrs Karen D, Lancashire, United Kingdom 12/10/2016

Fantastic deal !! Great value and would definately come again what an amazing value for money. This £69 wowcher is packed full of great treats ! Food is to die for !! Service in the resteraunt was fantastic

"excellent overnight stay"

Susan D, Leeds, United Kingdom 11/10/2016

Excellent food and service. The setting is beautiful and the hotel has a lovely warm feeling. The evening meal was packed with flavour and generous serving. We particularly enjoyed the breakfast as the hot food was served to your table

"Wedding anniversary"

David A, Dewsbury, United Kingdom 10/10/2016

Booked it for a night away as it was our wedding anniversary. We thought the hotel was excellent in a nice quite place. We had a room in the annex which was very good pretty new I think will stay again

"Tip Top Stop At The Higher Trapp"

Dennis N, Preston, United Kingdom 10/10/2016

We had a discounted price that included evening meal and breakfast which made this especially good value. The food and the stay was superior to other Best Western Hotels I have stayed at and exceeded my expectations.

"Great food, nice location, but rooms need a facelift"

iansmith110, Bromsgrove, United Kingdom 06/10/2016

I stay here at least once or twice every month on business and my title says it all really. The location is lovely, and although the building itself is quite old and clearly in need of a refurbishment, the food and the restaurant service is very good, with friendly staff and a good range of menu choice, plus the bar and restaurant area has recently been refurbished to a good standard. It's the rooms that let this place down; having stayed in a few they can vary substantially in terms of style and decor, and the cleaning often seems slapdash and inconsistent, but worst of all they are very tired and worn, and are in desperate need of a facelift. There is also no air-con. Having said that, the wi-fi is free (if a little dodgy in some areas), the beds are comfy, and the corporate rate my company gets is exceptional value for money, so I guess you get what you pay for and you can't really ask for more than that.

"Very enjoyable break"

rokers19, Durham, United Kingdom 05/10/2016

Stayed on a two-night deal in the Lodge. Lovely, comfortable and quiet room quite a distance from the main building and down a slope. We enjoyed a good meal and beer in the restaurant and two very filling breakfasts. Staff were very friendly and efficient. Would definitely consider staying again.

"Ambient Higher Trapp."

Caro A, Paris, France 05/10/2016

We had a wonderful surprise when we arrived. The hotel was flooded with autumn sunshine and the views were nothing short of spectacular out on the terrace. Higher Trapp is surrounded by lush gardens and old forest. We were attacked by a Beech tree that was hurling acorns at us when we walked up the lane but decided not to lodge a complaint with reception!! The food and service was of an exceptionally high standard. It truly is a very welcoming environment to unwind and relax into. We wished we had booked for a longer stay as we were only on a short break. Thank you to all the staff who made this memorable.

"beautiful hotel."

kerryske, Manchester, United Kingdom 04/10/2016

We got married here 3/10/15 and have just returned for our anniversary. The staff are lovely , the food exceptional and the hotel and it's grounds are beautiful. Every time we are their the staff go out of their way to make it special.everyone of our guests commented on how beautiful it was and how much they enjoyed their stay .I can't recommend this hotel enough whether your looking for a stunning venue for your wedding or just a night away.

"Birthday Visit"

Michael P, Leeds 04/10/2016

The hotel is positioned in a beautiful setting with panoramic views Stayed one night for the first time, the staff were friendly efficient , clean comfortable room, dined and wined food to a very good standard, will recommend to friends & hope to return.

"overnight stay"

colinw654, Doncaster, United Kingdom 04/10/2016

very good for price we payed staff were excellent rooms a bit tired but as I said very good for price,we would definatly stay again but for two or more nights.A room overlooking the countryside instead of the rear would have made it even better.

""Birthday treat""

Elaine H, Burnley 04/10/2016

Really enjoyed my birthday weekend at The Higher Trapp. Staff very helpful and friendly,room clean and comfortable.Had 2 course meal which was very good and excellent value. Great location and lovely surroundings.

"Excellent allround!!"

raechel m, Sheffield, United Kingdom 03/10/2016

Visited this magnificent Best Western hotel on the 2nd into the 3rd October 2016. You have a truly stunning panoramic view of the Ribble Valley, which is breathtaking! From start to finish it was a special time, as on arrival we were warmly greeted and all the staff were very attentive and friendly to our every need! We took two dogs, (German Shepherd and a labrador), who they warmly welcomed who had the run of the hotel (excluding restaurant). Despite not having access to the restaurant, the staff were very accommodating, in that a special table was set up for us, in the lounge area, which was stunning, where the dogs could be with us during our lunch on arrival. Nothing was too much trouble. Our room was in the Parkers Lodge, which was truly fabulous for any dog owner with big dogs!! Lots of space and "private" car park leading straight on to a fantastic landscaped garden, again where dogs were free to roam off lead! Truly amazing place and would urge anybody with or without dogs to visit. The restaurant was again, brilliant, great food-and plenty of it! service was excellent. Good choice on the menu and exquisitly presented. All members of staff were more than friendly, Helen, who served us in the restaurant was fanatsic, throughout our stay, she was great! She met our every need and even provided us, there and then, with extra tea, sugar and milk to take back to our room...lovely lady and nothing was too much trouble! Would definitely return as do most people who we spoke to during our visit...for some, it was their 3rd and 4th time of visiting! It is excellent value for money Cleanliness was second to none throughout the hotel, all staff work very hard to ensure your visit is memorable for all the right reasons!

"Very average"

sueevie, North Yorkshire, United Kingdom 02/10/2016

As a visiting customer rather than resident I can only comment on the service at an event. Hotel in a pleasant location with adequate parking. Nice terrace overlooking the gardens with plenty of tables and comfortable seating. Mediocre food. Rooms for event well dressed, beautiful flowers but don't know if these were the work of the hotel florist or from elsewhere. The bar service and tariff left a lot to be desired. No fizzy mineral water at first and when someone much later located some they charged £2 for a small bottle. A few half melted ice cubes were added but we had to ask for a slice of lemon. No wonder lots of people were asking for tap water instead!

"Surprising Location"

charlym, Warrington 01/10/2016

Booked on Travelzoo for one night including dinner at a really good price.The Hotel is in lovely countryside a few miles out of Burnley;an amazing location with great views.As a wheelchair user the accessible room was excellent,the only downside was the bed .I am used to a super king size and a normal double feels a little small.The food was good as was the service.All in all we had a lovely stay.

"Amazing location fabulous views"

ElaineMar2013, Manchester, United Kingdom 30/09/2016

We took advantage of an offer, excellent value for money. Our room was a premium deluxe and was huge overlooking garden and views as far as Holcombe Tower. Breakfast first day fab, second day left under heat lamp as staff were busy with wedding preparation. The staff were all lovely, friendly, chatty and relaxed with customers.

"Bad start"

marjoriep634, Preston, United Kingdom 29/09/2016

After arriving and finding that there was no lift and that the twin room we requested was in fact a double. Not a good start. But the room we had been allocated had a sofa bed and the staff were so helpful making it up whilst we were at dinner. With extra sheets I case this duvets were too hot. The room was clean with a lovely view. Food was good with plenty choice. We would return

"Really good points and really bad ones."

Partw0rn, High Wycombe, United Kingdom 29/09/2016

Very attractive hotel - fabulous chandelier. 1st floor bedroom -not huge but nice bed - very high. Huge opening windows with lovely view of grounds - visible from the bed..but also excellent light proof blinds so you don't get woken with the dawn. Excellent dinner but synthetic-tasting strawberry cheesecake inedible. As I had requested no feather bedding of any kind (I'm sensitive to bird feather dust). But - VERY disappointingly, breakfast was terrible. Tasteless egg, mushroom, gristly tasteless sausage. Must be economising. Awful filter coffee. .. tea okay thank goodness. Hadn't realised till now how important a good breakfast is to my enjoyment in a hotel.

"What a Find"

Val G, Cheshire, United Kingdom 29/09/2016

Just spent a truly wonderful 2 night stay, Tues/Wednesday at the Higher Trapp Country House Hotel, part of the Best Western group. From the moment we arrived to the moment we checked out we were so well looked after. All the Staff were friendly & efficient & really looked after us. This beautiful hotel situated in the Pendle Valley area of Simonstone, nr Burnley. The public rooms are magnificent in their architectural splendour such opulence and grandeur abounds. Our bedroom was spacious, modern, clean and fresh and well kept by the Housekeeping team with fabulous views towards Pendle Hill. The food; Evening meals were wonderfully presented, so tasty & satisfying along with much choice of beverages. The Breakfasts really set you up for a full day sightseeing in this picturesque area. What a fantastic choice we made in booking this Hotel. We will be back. Thank you.

"Great overnight stay"

Linda W, Wigan 29/09/2016

Although not in the main part of the hotel, the room was clean, comfortable and quiet. Staff very pleasant and friendly. Stunning views from the hotel. Great area for walking. Food was excellent both at dinner and breakfast, freshly cooked and piping hot. Would definitely return!

"Very good"

Phileyland L, Buxton, United Kingdom 28/09/2016

Quality accommodation, great price. Great location. The staff were very helpful and accommodating Breakfast had a good choice and the hot course was served hot, not buffet style. This was a really enjoyable experience.

"Short break"

Val f, Barton under Needwood, United Kingdom 27/09/2016

Staff superb, friendly and efficient. Situation perfect, hidden away in beautiful countryside. Food excellent, well cooked and interesting menus. Lovely pre dinner lounge and heaps of complimentary newspapers to start the morning.

"Lovely overnight stay"

Julie B, Warrington, United Kingdom 27/09/2016

Booked with travelzoo. Dinner bed and breakfast. Excellent value . Good menu choice with large portions. Breakfast choices also good. We stayed in a standard double room which was fine but next visit will pay for an upgraded room

"Higher trapp hotel surprise"

Frank B, North Wales, United Kingdom 27/09/2016

Booked using a voucher and was very surprised how good the hotel was for what we paid. Excellent food, attentive staff, good room, and dining room/bar nicely decorated and furnished. Would go again especially if similar deal available.

"great stay"

Paul A, Wigan 26/09/2016

Great stay with offer from woucher. Food fantastic and lovely room did pay extra for room upgrade. Only complaint would be the noisy cleaning staff in the morning outside our room. We did leave the sleeping sign on the door but seemed they did stand right outside chatting and woke us up. Other than that great stay and would visit again. Oh and maybee put fridges in the rooms

"Phenomenal Customer service "

User 25/09/2016

We had the pleasure of staying at Higher Trap in September and had an amazing experience. I would like to think of myself as a seasoned traveller having stayed in Hotels throughout the world however the customer service we experienced at HT was world class. The staff, the decorum, cleanliness, quality of food and views all get a 10/10. I would definitely come back the hotel is family friendly and is a hidden gem. TK, London

"Fizzy Friday overnighter + dinner"

elimay2016, Manchester, United Kingdom 25/09/2016

great value, good service and lovely setting we travelled over to Read after work at lunchtime on the Friday enjoying a drive round the lovely area then booked in at 4pm. Staff were really friendly at reception and the room was comfortable with everything as promised. the double bed was not really big enough for us but it was definitely double and the room overlooked the beautiful gardens. though the bar was closed until 5.30pm the reception staff brought us a wine in the lounge. We opted to have our free Prosecco with dinner. Dinner was very good with a wide choice and good presentation, the atmosphere was friendly and intimate. Breakfast was terrific as usual this a good choice and well-cooked even though perhaps there were staffing issues. Altogether great value and service - we will be booking Fizzy Fridays again !!!

"Birthday treat"

User 24/09/2016

This is a quiet hotel set in some beautiful grounds the staff are very friendly and helpful the food in the restraunt is excellent the rooms are clean and tidy the view from our room was good. We have booked our wedding here for next so we are glad we decided to try a night there.we will definitely staying again before and after our big day. I would definitely recommend this hotel to anyone

"Business Trip"

Jason F, Hartlepool, United Kingdom 23/09/2016

Stayed for 1 night prior to a business meeting the next day. Excellent restaurant/bar with wide choice of meals on both the menu & specials board. The rag pudding i ordered was very tasty and from listening to fellow diners it appeared their meals were of a similar high standard. Very friendly & extremely helpful staff.

"Two night stay"

COLINGEE, Gloucester 21/09/2016

We only stayed for 2 nights but wished that our stay had been longer. We will certainly stay in your Hotel when next we visit your interesting area. Our room (26) was separate from the main Hotel but near enough to the Hotels facilities to make no difference.

"Enjoyable stay"

DixiesLad, Warrington, United Kingdom 18/09/2016

Stayed on a Sunday night, taking advantage of a voucher which included dinner, bed and breakfast and a (small) bottle of prosecco. Hotel nicely situated, room was excellent and food enjoyable. Staff were friendly and accommodating.

"Great bargain break"

WiganWarrior1, Wigan, United Kingdom 16/09/2016

Lovely hotel in a great setting. Very friendly staff. Old world charm with nice garden and lawn. Some nice walks around nearby Pendle Hill. Within easy reach of Clitheroe and Whalley for shops and cafes/ restaurants.

"Midweek break"

hparry2000, Wirral, United Kingdom 16/09/2016

A well run efficient hotel. Friendly staff, excellent food and plenty of it. Lovely views from hotel window. Only drawback was potholes in the car park, not wheelchair friendly surface. The restaurant "Fitzys bar" was welcoming with atmosphere, used by locals as well as guests.

"Smart hotel with excellent restaurant."

david m, Barrow-in-Furness, United Kingdom 16/09/2016

Great location very near Pendle Hill and within easy reach of Whalley Abbey and Clitheroe Castle.The hotel has lovely gardens and a great, sunny balcony for out door dining.We stayed in The Lodge but the room was huge and very well presented.However, the best feature of the hotel was the restaurant. Breakfast was a good choice with a well prepared full English on offer.We ate two Evening meals in the restaurant and were very impressed.I had sea bass and the duck.Both were served to perfection after some requests regarding my preference for preparation! Excellent!

"An excellent dinner bed & breakfast Wowcher deal"

ManorNorthYorks, North Yorks 15/09/2016

We had a lovely night away here in room 26, which is a very large family (one single and one double bed) room, which is also dog friendly, on the ground floor in the annex, with far reaching views. For the price we couldn't fault it! The staff were friendly and dinner was very good, although we agree with another review that breakfast wasn't so great. All in all though a very pleasant experience and I wouldn't hesitate to return - it turned out to be much better than we thought it would be for the price we paid!

"Brothers wedding "

User 14/09/2016

My brother had his wedding reception here beautiful reception room and gardens. We booked a room with breakfast the room was great value for money had everything that we needed. Didn't make it to breakfast so can't comment on the food side but over all experience was excellent

"Thanks for an enjoyable stay"

Georgina H, Shipley, United Kingdom 14/09/2016

Exceptional service from a team of committed staff -I really felt welcomed and that they wanted me to enjoy my stay , Room was average but very clean; plenty of hot water for a shower even at 06:30 hrs!Very good hand- cooked to order breakfast

"Fantastic overnight stay"

Susan H, Merseyside 12/09/2016

The hotel is set in beautiful grounds and room was spacious. Staff were all pleasant and helpful. The evening meal was excellent but the breakfast was poor. I would definitely recommend this hotel as value for money

"Excellent find, quiet location, lovely food!"

Fetlar13, Wirral 12/09/2016

My wife and I just returned from a 24 hour stop here. Lovely setting in a part of Lancashire we've never visited. Had a really local dish for dinner a Lancashire Rag Pudding, very filling and washed down with a lovely local beer called Pendleside!

"Sunday stay."

Tizza09, York 12/09/2016

Stayed one night using a Living Social voucher which included dinner. Plenty of choice on menu and we enjoyed both the dinner and the breakfast (bacon cooked to perfection).. Our accommodation was in the Lodge which is about 100 yards downhill from the main hotel, which could be a disadvantage in poor weather. Room was clean and tidy, and staff friendly.

"five star!"

lolgray, Ballina, Ireland 11/09/2016

my sister-in-law and I had a brilliant stay here recently and were amazed by the wonderful setting and the very comfortable and spacious room. I am a wheelchair user and the hotel was very accessible once we knew which entrance to use. the staff were very helpful and attentive (and it is worth remembering that Lancashire people are straight-forward and people from elsewhere can take this as being curt.) we stayed on a D.B.&B basis and were impressed by the system used. for dinner we could have anything from the menu and if it came to more than the £18 we just had to pay the difference. the food was of exceptional quality and Toby, the chef knows his trade! the portions were very generous and defeated me on a number of occasions. the menu is very varied and would suit most tastes. there is a great deal to do n the area. townley hall and gardens and the cotton mill are worth visiting as is the forge close to the hotel.

"Great value and wonderful staff."

Peter A, Boston, Massachusetts 10/09/2016

We often need to travel to Lancashire on business and two of our regular hotels are Northcote Manor (Michelin Star) and Mitton Hall (historical surroundings). As both these abodes were completely full on our last visit in mid-August, my wife and I decided to stay at the Best Western Higher Trapp Country House Hotel. As the b. & b. rate was so reasonable (a last-minute booking ) we weren't really expecting too much by way of luxury. However, what a pleasant surprise awaited us as we were given a complimentary upgrade to a 'Premium' room with a great view over the surrounding countryside. We decided to have dinner there which was good wholesome food but not gastronomic. Breakfast next morning was splendidly done with full English including black pudding arriving at the table in double-quick time served by exceedingly friendly and efficient staff. Well worth a visit to look at the oak-panelled walls, 'creaky' grand staircase and stained-glass windows.

"Very tired"

S4Laa, Wiltshire, United Kingdom 09/09/2016

Stayed here for one night whilst visiting the area on business. It's a tired looking hotel in need of investment. The rooms are OK with beautiful views however maintenance and housekeeping could be better. The main light in the bathroom didn't work and there was an empty bottle of wine left in my room. The table at breakfast could of been cleaner. The staff were all friendly.

"Very pleasant stay"

Ken H, Morecambe, United Kingdom 08/09/2016

Stayed two nights B&B using a Travelzoo offer which gave excellent value for money. Also had dinner both nights. Room was clean, a good size and in good order. All staff were helpful and pleasant at all times. Decent choice on the menu and dinner and breakfast were well cooked. Couldn't fault the place really.


e_zee_tiger, Leicester, United Kingdom 08/09/2016

Booked the Higher Trapp on a voucher deal on the basis of being able to take a dog as we wanted a couple of days of walking in the local area. First impressions of the hotel were positive and when checking-in we double checked there was somewhere we could eat/drink with our dog and was told the lounge was dog friendly - great! However, what we hadn't been told was that a wedding was on that day - this ordinarily wouldn't have been a problem but for the fact that all areas except the restaurant later became a wedding zone. We had planned to have a drink in the 'dog friendly' lounge after our evening meal so the dog wouldn't be cooped up on his own all night, but when walking out of the restaurant into the lounge area (as the only exit) we realised with a shock that it had been converted to a wedding reception room, complete with buffet table to the left and guests eating and we were forced to wade through the middle of it - AWKWARD!! So it was back to the room at 9pm for us - bored.com! Was even a hassle taking the poor thing out to the toilet as all grassed areas were also in use by the wedding party and we felt bad for our dog going toilet in the middle of this event! NEVER FELT SO IN THE WAY AND AWKWARD IN MY LIFE! Oh and just because we have a dog doesn't mean we should be subjected to stained and sticky carpets! Only upside was the appearance and good quality of food.

"Afternoon tea"

HolidayFanLancashire, Lancashire 07/09/2016

Visited the Higher Trapp with a group of friends for afternoon tea. Sandwiches were fine. Scones were nice too but then we had a large wedge of cake which was a bit too sickly for me and far to big a piece. Would have preferred a selection of smaller cakes to choose from.

"Pleasantly Surprised"

arthurpolly, Chester, United Kingdom 07/09/2016

This hotel exceeded my expectations in several areas for the money paid. We booked a 'TravelZoo' deal. Externally the building appears worn & the grounds not as attractive as I had first hoped (from prior reviews). However, internally although 'aged' it was beautiful, wood panelled walls, chandeliers, furnishings etc & with a pleasant atmosphere. We were a group of friends staying in three rooms, all overlooking the back of the hotel with no views. The rooms were on the small side but immaculate & looked like they had recently been refurbished. The bathrooms were modern but very small (in fact you couldn't get two people in there at the same time). Breakfasts & evening meals were excellent with plenty of choice. Meal prices were very reasonable. The staff were pleasant, friendly & helpful throughout . . . lovely people. I wouldn't hesitate in staying here again . . . nice experience all round.

"An enjoyable stay"

sbrindle2016, Manchester, United Kingdom 07/09/2016

Great place for a short stay. Very dog friendly, including sausage tray at breakfast time. Ideal for tours around Lancashire & the Trough of Bowland. Bar/Restaurant tends to have daily offers on, especially related to wines.

"Great hotel in a fanastc location."

Jaxjosie, Rossendale, United Kingdom 06/09/2016

Loved it..Have been before and would return time and time again.Great food.Staff very friendly.Loved the whole relaxing atmosphere. There was a wediing there during our visit but it didnt affect our stay.

"Good value hotel with lovely grounds"

janeto563, Crewe, United Kingdom 05/09/2016

Basically a wedding venue hotel, the night's deal was very reasonable, with a good, large room in the annexe, which felt very private, helpful staff, a lengthy menu and well cooked food. Perfectly serviceable breakfast. Pleasant place as a base for either Pendleton trips or The Trough of Bowland.

"Peaceful and relaxing experience"

BrianHS, west yorkshire 05/09/2016

My wife and I arrived on a Sunday for a one-night break. The car park is extensive and close to the hotel. The elegance of the panelled common areas and of the staircase impressed us. Our evening meal and breakfast were most enjoyable, so much so that we stayed for lunch before leaving. As the hotel has clearly become a popular venue, it is not surprising that the catering and the staff should be so deserving of praise. Our room was spacious and attractively furnished, while it had the benefit of looking out onto the well manicured lawns attractively bordered by trees. All we could want in a very short break.


anita_moore455, Bramley, United Kingdom 05/09/2016

Lovely stay at this hotel. The evening meal was very good , staff efficient. Breakfast was good but staff where not as organised, it let it down just a bit. Overall enjoyable stay.We would go again if they did the same deal . Excellant value

"Its nice, but needs some work"

Craig P, Barnsley, United Kingdom 02/09/2016

I think this hotel for me falls somewhere between a 3 and 4 rating. I cant say its very good, but its definitely better than average, so I think 3.5 would be a better rating. The good points first are that the grounds are stunning, and would be amazing to get married in! The bar and restaurant rooms are all really lovely too and the food and service would probably rate a 5. The only real downside and the reason for my score is the room we were in was very dated and the bed was very squeaky. It was clean, but it just needed a revamp. One final point, we had booked this trip on a Living Social Voucher. The deal stated a bottle of prossecco for two people. I did notice somebody else comment that the bottle was small before we went, but I didnt realise they meant that small! You get two very small glasses, and the bottle barely fills them both. Think it might be a bit clearer if the voucher stated small glass of prossecco!

"A lot to be desired "

LeMetropolitain, Halifax, United Kingdom 01/09/2016

We arrived at the higher trapp and instantly fell In love with the surroundings but that was all. The hotel itself needed improvement. The rooms were of medium standard with no frills although I was impressed they had a proper hairdryer. In the bedside table drawer lay the previous guests used throat medication! I was really impressed with the range on the menu but when the food arrived the it was bland. I had the squid specially which was awfully chewy and the salmon risotto which was tasteless, the chef loves to over garlic everything! That night we thought we treat ourselves and get room service breakfast, so we rang reception and made them aware and hung our order on the door. We woke at 9;15 The next morning and there it was, the order was still hanging on the door. So we quickly rushed up to breakfast as there was 15 minutes remaining so much for a romantic breakfast! When we went up to breakfast I ordered the poached eggs on toast, to be greeted by a long white hair. The only positive I can draw from this experience is the breakfast staff are phenomenal and the blonde waitress helped me no end with finding Pendle hill and my complaints! And the dark haired waiter who directed us to a better restaurant. All in all underwhelming.

"Great location and stunning building but not good maintenance..."

mjmelendez, Murcia, Spain 01/09/2016

Family room: carpet was too smelly, I'm afraid. And the cot provided for my baby didn't have a mattress. Had to use a folded blanket. No fridge. But....could park right outside the room, great! and breakfast was reasonably good. Stunning building and great views!!!

"BEST WESTERN for one night"

M7021BEmaryr, Wigan 31/08/2016

The staff were very welcoming and friendly. The food was very good but the restaurant was a bit dark for my liking. The room was clean and had a great view over Pendle Hill. I have never seen such a high bed, but it was actually very comfortable.

"Not to be repeated"

Inspironi5, Warrington, United Kingdom 31/08/2016

We booked this two night break through Travelzoo. We thought we had bagged a bargain at £79 bed and breakfast for the two nights. On arrival we were allocated room 18. The furniture was low budget quality but the bathroom was well appointed. However he carpet was dirty with badly ingrained stains - we were glad we brought our slippers as some of the stains appeared a bit suspect. The window looked out on to a flat roof over the reception. Immediately in front of the window on the roof was an air-conditioning unit which was piled up with assorted rubble. Some attempt had been made in the past to decorate the roof by overlaying it with artificial grass and some big pot plants. However this has fallen into gross disrepair - the artificial lawn was rucked up by the wind and ingrained dirt and all the pot plants were dead. The roof was also littered with cigarette butts - it appeared as if previous guests had been smoking with the window open and discarded their butts on to the roof. There was no separate dining room - guests ate at tables in the bar.The evening meals were O.K. But really just pub grub at hotel restaurant prices. The breakfasts were abysmal. On the first morning I had an English grill - the fried eggs were swimming in fat, the bacon was so hard that it could have been used to tile the floor and the black pudding an ice hockey puck - glad I didn't have the sausage. On the second morning I played safe and had kippers with poached eggs. The eggs were poached perfectly but were served with half the pan of water - I had to use two pieces of toast to soak it up, and the half kipper was quite bitter. Overall, not a good experience, and one not to be repeated.

"First class"

alant08, Nelson, United Kingdom 31/08/2016

From the moment we arrived we were extremely happy with our choice of where to spend a night to celebrate our anniversary. Our room overlooked an air conditioning unit which we thought may be a problem during the night but it seemed to be turned off when we went to bed so it didn`t cause any lack of sleep. Apart from this unfounded worry everything was first class. The food was excellent with there being a very good choice on the menu. In fact we were spoilt for choice. Probably the best part of the stay was the friendly atmosphere and the fantastic service and attitude of the staff, who all seemed to really enjoy their work. We wouldn't hesitate to return and look forward to doing so in the not too distant future.

"Excellent stay."

Cliff C, neston,wirral,england 30/08/2016

Stayed here on Sunday with a Living Social deal. We got a twin room which had been re-furbished. The room was medium sized & had all you needed, the en suite was large & very good, The room was clean but the vacuuming was not the best. The room had super views over the lawns & valley. Our dinner was very good only let down by the slightly under cooked chunky chips, The waiting staff were superb. The breakfast was excellent.. After the meal we wanted to retire to the super lounge, only to find that it was taken over by a wedding. We did find out that they were having a BBQ on the fantastic terrace but rain spoilt it & they had to come inside, Our only gripe was that the only place for non wedding guests was the dining room. This did not really spoil our stay as we really enjoyed it. Recommended. We found every single member of the staff friendly & efficient.

"Value one night break"

TerryB94, Stockport, United Kingdom 30/08/2016

Good value b+b break with dinner. The included bottle of Prosecco was only a 200ml bottle, seemed a bit miserly and took some of the gloss off the deal. That apart, nice room, good food and friendly helpful staff.

"Lovely setting for a wedding"

margaretf637, Greater Manchester, United Kingdom 29/08/2016

Smooth running friendly hotel . Very comfortable beds . Visited for a family wedding , fantastic day . Weather held until the wedding ceremony outside was over. Lovely meal fantastic location . Hotel staff very friendly .


Vera S, Bradford 26/08/2016

Just come back from a Travelzoo break. Fantastic value for money at a lovely hotel. Great comfortable room, good food, friendly staff. Anna at breakfast was like a breath of fresh air. Nothing was too much for any of the staff.The hotel is set in lovely grounds with well kept gardens. Bonus that cooked breakfast is waitress served.

"overnight stay"

kenburns1000, Dewsbury, United Kingdom 26/08/2016

We took up an offer with living social for bed and breakfast for two with an evening meal. The room was compact but clean (room 20) the bathroom did look a little tired though. The evening meal and breakfast was excellent- We cannot fault the food or the polite staff in the whole hotel.

"Lovely place, lovely staff"

Paul B, Blackburn, United Kingdom 26/08/2016

Went here for a family members 30th birthday meal. Really nice place and set in lovely grounds. The views from the patio area are amazing. The food was really well cooked and the staff very pleasant and helpful. There are a number of rooms to chill out and have a drink and if it's a nice day sit on the patio area...stunning. Will be back again. Thank you to all the staff.

"wonderful staff , beautiful area,"

debra138, Swinton, United Kingdom 25/08/2016

ive just returned from a couple of nights at this hotel . i was really happy with it . the staff are some of the most friendly and helpful i have come across , even if the breakfast staff who at times were rushed off there feet , i think due to hotel being full . it is an old quaint looking building set in some beautiful gardens , well maintained i may add . the views from my room were delightful even with the dia weather conditions . i must say i will definitely return and bring my friend along too . To the manager a job well done , a pat on the back for your friendly and hard working staff i hope they get the praise they deserve, thank you all .

"Brilliant all round"

isobel l, badminton 24/08/2016

We only stayed for two nights but would have loved to staying ear.. The staff were so friendly and helpful throughout the hotel. The bar food was good and the breakfast excellent. Plenty of good walking close by and not too far from national parks

"Lovely hotel, beautiful grounds, friendly staff, close to Forest of Bowland"

Yvonne P, Leeds, United Kingdom 24/08/2016

I stayed with a friend, we were very impressed - the building is very nice and the grounds lovely. Our room overlooked the grounds and had a good view. We ate in on Sunday evening and enjoyed our meals (though possibly the vegetables were a little sparse). Breakfast was plentiful and not greasy, though we did have to wait a while before we were attended to - more staff needed at breakfast time. All the staff were friendly and helpful. We said we'd definitely go again. We did have a Living Social voucher though so I am not sure what full price accommodation would be.

"A pleasant hotel with outstanding staff"

Chris A, Chester, United Kingdom 24/08/2016

The service we experienced throughout from the staff in this hotel was exceptionally high. In particular, Jessica in Reception made an outstanding effort to satisfactorily sort out a difficulty that we experienced, in a courteous and efficient manner. And Helen, our waitress in Fitzy's bar was delightful - friendly, thoughtful and very helpful. Our room in the Lodge was spacious and immaculately clean, the bed comfortable and with a lovely view. The food at breakfast and at dinner was tasty and there was a wide choice of dishes from which to select. Thank you to everybody for a very enjoyable stay in this hotel

"A lovely hotel in an idyllic area"

mypearce6996, North Yorkshire, United Kingdom 23/08/2016

We had booked a 2 night stay at the Higher Trapp Country House and were pleasantly surprised by the area in which the hotel was. The gardens and grounds in which the hotel was were also lovely and a pleasant area to sit and have a drink or even eat evening dinner. We are going back September and we are sure we will be as pleased this next time. Our room was lovely with views over the gardens.


Amanda P, Ellesmere port 22/08/2016

Large rooms in beautiful countryside. Selection of cask ales at the bar. Pleasant views from dining area. Some rooms are set apart from main hotel. Large selection on food menu. Hot breakfast cooked to order

"Great value for very comfortable stay"

Dawn R, Liverpool, United Kingdom 22/08/2016

Great food, friendly helpful staff - nothing was too much trouble, comfortable clean well decorated room, lovely views and the peace and quiet was a bonus. It was a really worthwhile trip and we were able to visit Gawsworth Hall which was a short drive away, it is a National Trust property which was really interesting

"Afternoon tea through Groupon"

User 22/08/2016

Very disappointed. Sandwiches were ok. Scones very hard obviously microwaved to heat/defrost for too long, inedible, had to wait awhile for someone to come out to the bar area to ask to change. The next scones were softer but tasted cheap, The 'cakes' consisted of one large slab of sponge cake each with artificial cream. Green tea was the nicest part of it. Sorry wouldn't recommend, this is the first adverse review I have written and the worst afternoon tea I have come across.


nac_nic87, Manchester, United Kingdom 19/08/2016

Enjoyed my stay here for a friends wedding in July. Such a lovely venue with beautiful surroundings, I can definitely see why it is a popular choice for a wedding. The staff were very friendly and offered a great service. I would definitely recommend staying here :)

"Beautiful Lancashire"

Mariegold67, Southport Merseyside 18/08/2016

The scenery around this hotel is really breath taking, also very peaceful and relaxing. Many excellent eating places near by, also lots of pretty villages to explore. Do needf own car though, as not good for walking around the roads near thec hotel.

"pendle visit"

Ian M, Ormskirk 16/08/2016

excellent stay at very welcoming and friendly hotel. good location for any first time visitor to Pendle/Trough of Bowland area. Staff were very helpful and it was dog friendly. Good value meals and drinks in very comfortable dining area.

"Afternoon Tea"

ColneGeeboy, colne 15/08/2016

Booked through Groupon afternoon tea, staff all very good initially welcoming and inviting. Food was below average at best, but to be honest our expectations maybe were too high? Then felt we got forgotten about, had to ask for clean plates and tea, A couple of sliced sandwiches on plates along with shop bought scones and squirty cream, disappointed to be honest. Bar area had refurb and quite nice but silly things let the place down, and no atmosphere, sandwiches soggy as clearly been made and left refrigerated, and dead insects all over window sill. Shame as if good experience would probably go again.

"Pleasant .. but lacking catering organisation"

Benitta, Runcorn, Cheshire, England 15/08/2016

The hotel is in a good location to visit neighbouring attractions and things to do.There appears to be plenty of parking places and the grounds though boring and lacking seasonal bloom were well maintained. A friendly receptionist booked us in but interestingly whilst two other staff in black milled about it was clearly the one person at the front who had responsibility for booking people in . Hence a wait that could have been avoided . Room 3 was well appointed but in need of a little tlc ,missing door handle and torn wallpaper. Good facilities , iron and board a reasonable hairdryer tea coffee and hot chocolate and nice toiletries. Towe was a decent size and good quality . Bed was a comfortable baby bear standard with two decent pillows each. Cupboard had a dozen hangers. View was of the back garden with a small vista. We had an evening meal . The quality of the food was average and the service needing inprovement. Staffs did not appear to be organised and reminders and waits can be expected. We were on a Living Social offer which included a meal and prosecco. The bottle of prosecco was small ( glass each). We were advised by serving staff that we could have food up to the value of £18. 95 each but when checking out a charge had been applied for one course as the deal was for two courses.The receptionist did deduct this after explanation. We enjoyed breakfast on the sunny patio. The range of options was good but you will find that service and the devil in the detail is very variable. For example my cooked breakast came before my porridge .. butter, sugar, cutlery had to be asked for and jam stand not offered. We had no complaint but there are improvements needed.

"Country Hotel"

Nigtay62, Rossendale, United Kingdom 14/08/2016

A nice hotel surrounded by lovely gardens, this hotel is a popular venue for weddings. On this occasion we were visiting for a rare gathering of our clan. Pleasant drinks on the outdoor terrace were enjoyed before heading into the recently refurbished restaurant area. The meal was as expected, the staff courteous but not overbearing. An enjoyable evening in pleasing surroundings. Our only gripe is that the double bed in room 14 is sagging in the middle and needs a replacement mattress if not complete new bed. Would I return? Probably.

"room with a view"

stevenhG1483ZT, Doncaster, United Kingdom 12/08/2016

first contact friendly, room separate from main hotel, good size, roomy bathroom, bath and over bath shower. clean, well maintained. excellent views over surrounding countryside. good breakfast. evening meals were disappointing, very basic cooking, curry out of a jar is not what i excepted, but it was what i got. On a cheap deal ok, could do to employ a real chef.

"Weekdays Stay"

Esp_Travell, Ulverston, United Kingdom 11/08/2016

We had a 2 night stay 8th & 9th August. A warm, friendly Receptionist efficiently checked us in to room 7 as we chatted - asked if we'd been before we said yes, 1969! The location is fabulous & well situated for break away from it all - but a great base for walking, resting, or visiting close by towns and attractions. Room 7 is a spacious double room, with pull out sofa bed and has attractive views to the front lawn area (used for weddings) and to the Pennines, it's quiet and peaceful with adequately facilities. Clean but a furniture move out & deeper clean / vacuuming wouldn't go amiss. The room could be enhanced by the provision of a small coffee table (to use when sitting on the sofa with a drink)! Also, a simple shelf fitted in the bathroom (in the recess behind the toilet) would be very useful as there is nowhere to place wash bags, etc. Finally regarding the room, although a small double bedded room, it could certainly benefit from, & quite easily take, a Queen bed, which would be a great enhancement - aiding a less cramped (and we're less than average sized people) & better nights sleep experience. Staff throughout the hotel are friendly, pleasant, helpful and efficient - a great asset, and particularly so in Fitzzy's bar / restaurant. We had breakfast & dinner during our stay and the food & service was excellent. In general, great value for money. Would certainly return but would try perhaps a twin or larger bedded room next time?

"pretty area."

Deborah B, Colwyn Bay, United Kingdom 11/08/2016

Nothing wrong with our stay but I found the layout of the hotel lessened the overall satisfaction. The restaurant is a dark room, "the lounge" has no windows. Our room was also an annexe across the car park and down a steep slope. Wet gear required to get to the restaurant. Staff were happy and helpful. Stay was fine for 2 nights.

"Great north west location"

William L, Preston, United Kingdom 10/08/2016

Two of the best nights we have spent away for some time. Well done higher trapp your staff are great and your views too hope to see you all again soon. Don't forget to eat in the restaurant it will not let you down the rag pudding is a pleasant surprise and try the pear drop ice cream , a taste sensation.

"Great place to stay."

James B, Manchester, United Kingdom 08/08/2016

This is a very pleasant hotel. Staff all helpful and well trained. Beautiful setting too. Ours was a big gay wedding and everyone was so understanding and accepting and seemed to enjoy the event with us.

"The food and service really poor "

inverclyde12, Birmingham, United Kingdom 08/08/2016

Stopped hear 2 nights the oil was fabulous and location and grounds excellent, but the food served was poor with inedible chicken on my Mediterranean platter .when I mentioned this to the staff nothing was done .My daughters breakfast came out with a dead fly on the plate. Even though this was replaced she didn't bother eating felt sick. The following day I had porridge this too was under cooked and inedible. Would not eat hear no reduction in price offered still charged full price.

"Lovely setting - Not disabled friendly "

Katie G, Wigan 08/08/2016

We stayed here for two nights in a disabled room - we weren't offered the option of a twin so had to share a double . The disabled rooms are separate from the hotel and are at the bottom of quite a steep hill - if you are in a wheelchair and cannot walk at all this is problematic as you have to drive your car back and forth from the main hotel building to the bedroom . The bathroom has been adapted - but still remains not so suitable for someone in a wheel chair who cannot walk . The sink / toilet are positioned in such a way that makes transferring difficult and the shower has a ridge on it - again there is no room for being able to transfer . The shower flooded the bathroom because the plug was not draining correctly - I had to use all the towels to partially mop up the water & called reception for help as my friend could not enter the bathroom while it was flooded , Two people came on two separate occasions with more towels but I had to ask 3 times for it to be mopped . When it was mopped there was no mop bucket so I'm assuming the dirty water went into the shower basin which I then had to clean afterwards . A wet room where water drains with a textured floor would be safer and more disabled friendly . I wouldn't say this hotel is suitable for someone who cannot walk - this was the only issue we found which had I of come with my partner would not have encountered . It certainly makes you realise everything that must be considered when you are in such a situation . The above aside we attended a wedding with an outdoor ceremony which was beautiful - the gardens are well maintained and it's a lovely setting . The staff were also really friendly and very helpful . The hotel is in a wonderful part of the north - very peaceful .

"Lovely hotel in great setting"

KLP54, Wellingborough, United Kingdom 07/08/2016

Had a wonderful 2 night stay. Staff were very helpful when we requested a quieter room. Food in the bar is very good particularly the cheese pie! Weather not too kind but given dry weather there would be plenty of places to walk.

"Perfect get away"

Jennifer K, Burnley, United Kingdom 06/08/2016

I love this hotel. It was a beautiful evening and we sat in the gardens, with a large glass of wine and everything was so peaceful. We married the year before and wanted to return for our anniversary.

"good value mini break"

jakehCrewe, crewe 04/08/2016

We booked a Travel zoo 2 night B&B offer and chose the hotel because of its proximity to Pendle Hill and surrounding area. Friendly and helpful staff at Reception and in Fitzy's for dinner and breakfast. Lovely views from our first floor room in Parker's Lodge. The hotel is a popular wedding venue so very busy when we stayed. We dined at the hotel both nights and were pleased with the standard of the food. The only downside was the noise in the annexe - not because fellow guests were being particularly loud but due to the poor sound insulation between the rooms.

"Lovely overnight stay"

Joyce B, York, United Kingdom 02/08/2016

Spent the day walking a few miles on the Penine Way before checking in at this hotel. No complaints about anything, the room was very nice, the staff friendly and professional and evening meal excellent, smashing overnight stay in beautiful countryside. If I have anything negative to say is the scrambled eggs I had for breakfast had far too much black pepper in but that is a very small criticism that in no way spoiled a very nice stay in a very nice hotel with fantastic views. Would definately go back!

"1 night away"

katymarie87, Warrington, United Kingdom 02/08/2016

We enjoyed our stay but unfortunately we felt like we were placed in an 'out house' across the grass. When booking a night away, I did not expect to walk across the grass or up a hill in order to get a drink from the bar. Food was lovely and the staff were very attentive.

"OK, but try to get one of the uprated rooms"

Xedos1, Cawood, United Kingdom 01/08/2016

Standard rooms are showing their age, try to get one of the uprated rooms. Staff are very pleasant. Restaurant is ok. My breakfast was cold, but I am sure that was a one-off aberration. Walls of rooms are very thin, expect tv and other noises. Pretty much what you would expect from a budget UK country hotel.

"Great hotel"

barrybo1960, Newcastle upon Tyne, United Kingdom 01/08/2016

Definetly worth a visit .staff so friendly and helpful Barry our dog was spoilt and made very welcome .Food amazing .We stayed in the annex the room was immaculate ,and the bathroom gleaming .First class device provides .

"Great 1night deal"

Julie O, Newton Le Willows, United Kingdom 01/08/2016

Just back from a very relaxing one night stay at the beautiful Higher Trapp Country House Hotel. Beautiful old building in absolutely stunning grounds. Food in the restaurant was excellent - both at the evening meal and breakfast. The staff were extremely helpful from the minute we arrived. Good base to explore the surrounding area. Will definitely visit again.

"Great Hotel & Staff"

rachel h, Manchester, United Kingdom 01/08/2016

Stayed here for 1 night July 2016. Hotel & grounds are gorgeous! Room was clean with lovely view.. Dined in restaurant for dinne & breakfast both were delicious. Cannot thank the staff enough for being so friendly & helping to make my partners birthday special

"Not the best."

andrew f, Chesterfield, United Kingdom 01/08/2016

Overpriced for the quality. Platinum room, tired, not been dusted, dated furniture, in need of decorating, bath leaking at both ends? grotty sealing around wall/floor tiles. Looks run down from the outside, reception is depressing. Breakfast was mediocre. Only good point were the staff, all very friendly and helpful. On this and past experiences would make Best Western a last resort booking.

"Really nice stay"

User 31/07/2016

Hi I stayed 1nt on a special deal including evening meal, the hotel is nice, the views are fab and the gardens are gorgeous, the bar area and the restaurant nice and modern. The food we had was a set menu and was really nice and also the breakfast was good with plenty of choice. The hotel room we stayed in was small and the view was of a flat roof but the bed was clean and comfortable. I would stay here again. It was a nice little hotel.

"A great place for a wedding!"

John W, Birmingham, United Kingdom 31/07/2016

We stayed here for a wedding ceremony. The staff were really helpful and friendly. Food was great. Its in a nice quiet location and has a great view of the landscape. The building has an oldie world feel to it. Very cosy.

"Afternoon Tea"

Paul B, burnley 31/07/2016

Arrived at The Best Western Higher Trapp Country House Hotel must say the grounds are really nice with plenty of parking space , the staff in the reception area are really helpful . It's fine and relaxing inside The Higher Trapp Country Hotel, we were shown to our table (wich was reserved )by a member of staff, coffee was served within five minutes and the Afternoon Tea was served not long after, it arrived on a three tier cake stand ,a variety of sandwiches on the bottom, middle was the scones and cake ,top was the cream , jam, strawberries, it looked good and tasted better, really fresh and light, the veiws from the restaurant are really nice . The staff are on hand to make your visit to The Higher Trapp County Hotel as pleasant as possible, I'm sure if for some reason you had a problem they would go out of there way to rectify it. So we had comfortable surroundings, good food,good staff,very nice views of the grounds. Been to a lot of Afternoon Tea's at different places and I can honestly say that The Higher Trapp County Hotel will be making it into the top three.

"Very good hotel"

gedmason8, Oldham, United Kingdom 31/07/2016

We went to a friends wedding and had a fantastic stay . very well organized and good food . we were fortunate with the weather and spent a lot of time outside on the patio . staff were friendly and help full

"Excellent stay "

iaindwallace, Warrington, United Kingdom 29/07/2016

Stayed here with my wife on a 2 night break through travel zoo. The room ( room 7) was large comfortable and had lovely views over the outstanding countryside. It is the staff that make this a hotel we will look forward to staying at again. Every one was friendly and efficient from check in to restaurant and bar staff as well as housekeeping. Special mention to Anne Marie who served breakfast, a really cheerful lady. Will definitely stay again and would recommend without a second thought.

"quick trip booked thro'Travel Zoo"

glennice2016, Brigg, United Kingdom 27/07/2016

excellent value for money,would certainly book again,staff couldn't have been more helpful as my husband was in a wheelchair and security was first class.The one draw back was the steep incline down to the annex but parking was adequate and easy to drive up to main hotel

"Two night stay"

60sclub, Warrington, United Kingdom 27/07/2016

Quality food and service in the restaurant. Bedroom facilities very good, although we could hear the person next door snoring? Good location to visit the Pendlet witches and the Bronte sisters at Haworth

"Very pleasant stay"

Laraine G, Lymm, United Kingdom 27/07/2016

I stayed here with a friend for two nights last week (Travelzoo deal). The hotel is in a very pleasant location with all the amenities required. Yes, it's a bit 'tired' decoratively, especially the dining/bar area. Had one meal and it was fine, not excellent but good, if limited. Our room was spacious and we particularly valued the large en suite. What distinguishes the hotel, however, is the great service from all staff, who were only too eager to please in every respect, from supplying a fan (it was very hot!) and helping with walks etc in the area. I would return for a short break and would recommend it to others. Thank you to all!

"Excellent break"

elainetL6818ZE, Cumbria, United Kingdom 27/07/2016

We had a 2 night break booked at this hotel. Unfortunately we had to leave after one night as my husband received a phone call to say that he had to go int hospital the next day for some planned major surgery. The staff were kindness itself. We hope to return when my husband is fit again.

"Pre wedding stay"

c_walford, Manchester, United Kingdom 27/07/2016

I absolutely loved my stay here. I came with my sister who was getting married and we both fully enjoyed our two night stay here. I will definitely be returning! Must recommend the rag pudding in the restaurant :)


User 26/07/2016

2 nights stay for a wedding. Very impressed with the hotels upkeep and service. This has been the best hotel in the area for as long as I can remember. Thus hasn't changed. Excellent food & a good wine list. Fantastic gardens added to this venue's ability to cater for a wedding.

"A lovely evening"

Richard W, Marley Hill, United Kingdom 26/07/2016

Great food and extremely pleasant service. As I was currently on crutches, I was given a downstairs room which had a walk in shower area. This was particularly useful for me, with my current situation. The room was extremely clean, and facilities were excellent.

"Lovely 2 night stay"

davidpike56, morecambe 25/07/2016

Stayed for 2 nights in room 10 which was clean and looked newly decorated, lovely view over the gardens, service was good food again was fine and enjoyable, the staff were efficient,& pleasant,it was a really good experience and we shall be returning.

"Great hotel"

Mavis1948, Bolton, United Kingdom 25/07/2016

Stayed one night last night with friends. Booked through Living Social after reading good reviews on the hotel. Was not disappointed! Great loacation, lovely rooms with wifi. The garden was beautiful and we took some great pics in the pagoda. There was a wedding on and what a lovely place to have a wedding. The dinner was included and had such a varied choice and was delicious. Breakfast was even better with everything you could want for any tastes and was hot! Would definitely recommend this hotel. Lots of places to visit in the area too.

"Excellent stay"

Andyct64, Poole, United Kingdom 24/07/2016

Stay here recently after getting a good deal for room. Hotel is set in a rural location, overlooking a valley. Room was basic, bed, table, chair tv and bathroom but very well maintained and clean. Views fromantic our room (22) were stunning right across the valley. The hotel itself has some lovely grounds to walk around and the gardens are kept neat and tidy. We stayed on a bed and breakfast basis. The breakfast was buffet style although you ordered any hot food which was cooked fresh. All the usual stuff, cereals, fruit, pastries etc. The hot food was excellent and the service was excellent as well. Can't comment on the evening meals as we didnt eat there but if breakfast was anything to go by they would have been good. Overall a very pleasant stay in a quiet out of the way hotel. If you want a relaxing time this is the place. As always this is only my personal opinion, yours may be completely different.

"Ok for deal DBB"

banny2015, Southport, United Kingdom 24/07/2016

stayed for one night in july very good deal DBB 69 pounds. living social in nice setting food average, went shopping to boundry mill 10 mins away ok for a quiet break away up grade to bridal room nice big room.

"Lovely veiw"

martinpwalk, Wigan 22/07/2016

Staff very friendly and welcoming. Great veiw from room and restaurant. Good breakfast and evening meal. Rooms clean and beds comfy but furniture and bathrooms need upgrading. Would visit again. Good location for walkers

"Splendid 3 night break"

B1llyb0ypat, Lanark, United Kingdom 22/07/2016

What a surprise to enter our large bedroom with such a lovely view over the well manicured garden and distant scenery. All the staff which we came in contact with, were so pleasant and helpful - nothing seemed to be of any bother to them! Meals were very good and food freshly cooked .The cooked part of breakfast on one morning ? but may have been due to being very busy at the one time. Another visit will be on the cards!!

"Away from it all in style"

jacksonlewis, Coventry 22/07/2016

Excellent situation _ a perfect hideaway for a short break. Friendly staff and good quality dining. The deal through Travel Zoo enabled us to sample the hotel and the Higher Trapp convinced us that we would return.

"Family visit"

smcderby, Derby, United Kingdom 21/07/2016

The hotel is really nice and location/grounds excellent the only reservation is the size of the rooms and bed was only a standard double. The restaurant menu is not outstandingly brilliant but more than adequate but the service throughout the hotel and the standard of breakfast more than made up for that. Likely as we have family in the area that we would stay here again.

"Excellent stay"

sue_hall65, Ripon, United Kingdom 21/07/2016

We stayed for one night at this hotel. The staff were extremely friendly and helpful. We cycled over and the staff were very helpful in providing secure storage for our bikes. Our room was clean and tidy. We had both our evening meal and breakfast at the hotel. The food was of a good standard and again the staff were very friendly and helpful.We would definitely use this hotel again.

"An excellent stay"

Mike S, Kendal, United Kingdom 21/07/2016

First class accommodation, gorgeous food very reasonable prices, very efficient friendly staff The hotel is located in lovely manicured grounds in a picturesque rural area close to Pendle hill &Sabden


Churchbridge, Stockport, United Kingdom 21/07/2016

The Higher Trapp Hotel is set in a lovely rural location, a few miles north east of Simonstone. It is set on a hillside overlooking landscaped gardens which are surrounded by a curtain of trees. A very pleasant little spot. It has a terrace at the back which overlooks the lower level lawn and gardens where there is an open sided wedding pavilion which is used for weddings when the weather permits. The terrace is sunny and a quite lovely place to while away an hour or two taking in the views and relaxing. My wife and I stayed on a Travelzoo deal which was very cheap at £79 for two people for two nights bed and breakfast. We stayed in the main building in room 17 whilst there was a wedding on but we were not disturbed by it. I have highlighted the pros and cons that we found during our stay, but I have had regard for the price we paid when giving the hotel four stars. Positives :- 1. The staff, especially in the restaurant, were very pleasant and were a credit to the hotel. 2. Fitzy's bar and restaurant is a lovely place to enjoy breakfast and an evening meal with views across the gardens. 3. The Terrace and Gardens are lovely. 4. This is a popular wedding venue and it is easy to see why. Negatives :- 1. Room 17 was very small with views of a large flat roof and trees at the front of the hotel. 2. Breakfast on day 1 was dried up and parts were inedible.... a new chef apparently. On day 2 the breakfast was different again...lovely. 3. One hand towel and one bath towel is not adequate for two guests. Additional towels and flannels requested, only towels arrived. 4. They have been building a large equestrian centre above the main car park with machines working on site. Noisy during the day if you are sat out or have your bedroom window open. 5. Not sure that housekeeping should jam fire doors open with towels each day. Room 2* Breakfast 3* Evening Meal 4* Value for money 4*

"A good hotel, set in attractive grounds with plenty of free parking."

David M, Crewe, United Kingdom 20/07/2016

A good hotel, set in attractive grounds with plenty of free parking. Situated on the lower slopes of the Pendle Hill area it looks across a valley towards Burnley and the hills beyond. It is very well run, has pleasant and hospitable staff, provides a first class breakfast and vey good evening dinner. We were in the Keepers Lodge block of rooms remote from the main building. There was no excessive noise and we retired early on both nights we were there and slept well until morning. The view from our window over North of England countryside was an amazing and a constant pleasure.

"Business Trip to the Ribble Valley"

Tim B, Manchester, United Kingdom 20/07/2016

A value for money travellers hotel with spectacular views over the Ribble Valley. Parking is extensive and the rooms are satisfactory. I stayed in a room in the separate annex, which I believe are regarded as "standard". The bed was large, the TV small and the bathroom adequate with shower and bath. The room was clean and airy with extensive views across the valley (Rm 29 on the first floor) The bar has a decent range of drinks including draught beers which is quite rare in a hotel and the menu was varied and covered a lot of price options (recommend Roast Beef etc.. around £12) As a Diamond Best Western member there are certain options available that were not offered, but the receptionist didn't offer them - I don't blame her - rather her training. Would I stay here again - yes This hotel is part of the Lavender Hotel Group and I have stayed in several now - some larger - some smaller, but the staff could learn a lot from the attitudes of the staff in the Old Mill Hotel in Ramsbottom, which though more basic has really good staff and is quite nearby as an alternative

"very good service nice hotel"

Richard B, bucks, United Kingdom 20/07/2016

Very nice food in a hill top location with the very best staff to look after you. The staff could not do enough for you and the rooms are not bad as well. The Food is good and which is a good job as there is nothing else arround. I will stay here when in the area.

"good value, nice staff."

R136SNsue, Warrington, United Kingdom 20/07/2016

Lovely setting, peaceful and quiet, with good views. Staff very helpful and polite, the bar is good with reasonable house wine and nice bar staff to advise. Food was good but service a little slow but worth the wait. Overall good value.

"A lovely stay"

Dickers2014, Manchester, United Kingdom 18/07/2016

Hotel in a lovely setting and all staff very helpful and pleasant. Food excellent despite service rather slow in the evening. The staff on duty worked so hard and remained courteous but more staff needed to cater for times when offers are available. Overall though a lovely stay

"Fantastic wedding day - thank you so much!"

Yesmiss16, Manchester, United Kingdom 18/07/2016

My husband and I had our wedding reception at the Higher Trapp on Saturday 16th April 2016. We booked a year and a half in advance and the Assistant Manager, Katie helped us with the planning and other details. She was always there to answer any of our queries and offered lots of support and advice in the lead up to our big day. I stayed at the Higher Trapp the night before the wedding with my mum. The customer service given throughout the weekend was absolutely outstanding. Katie telephoned me just before she finished her shift (early Friday evening) and let me know who to get in touch with if my family needed anything at all. This was a really lovely gesture, which I appreciated greatly. The rest of the team throughout the weekend were absolutely fantastic - nothing was too much trouble. A special mention to Jessica on reception, who was very friendly and bubbly. She kept me (the Bride) smiling and calm the night before the wedding! Our wedding day was absolutely perfect. The room where we had our wedding breakfast with our guests was set out beautifully by Katie, Jamie and the rest of the team. They really took on board our wishes for a traditional / vintagey English theme. All of our guests commented on how beautiful the venue looked and the high level of customer service provided provided by the team. The food was absolutely delicious and everyone was well catered for (including children and vegetarians). I nipped to the toilet part way though the meal. Upon my return, the rest of the top table had been served their main course. Very kindly, the team had waited for me return before serving my meal, so that it wouldn't get cold. A kind gesture. Our evening reception was also a very big hit with our guests. The DJ, Ryan was excellent. He telephoned us a few days before the wedding to discuss the music that we wanted. Again, nothing was too much trouble, despite my husband and I having very different tastes (!!) Ryan's Dj-ing was extremely popular with our guests and the dance floor was busy all night with guests young and old. Thank you Ryan! Many of our guests travelled from various parts of the country, as well as France and Australia, so the majority of the hotel was booked up with our family and friends. Everyone loved the rooms and breakfast provided in the morning. My Husband and I had the new Honeymoon Suite. It was beautifully decorated and had stunning views of the hotel's grounds and the surrounding countryside. A great start to married life! The icing on the cake was a card and a bottle of champagne for my husband and I when we checked out of the hotel at lunchtime. A lovely touch! Five stars aren't enough! I cannot thank Katie, Jamie and the team enough. The service provided from the moment I arrived on the Friday, to the moment our family left on the Sunday was incredible. We were really made to feel part of the Higher Trapp family and have such wonderful memories of our special day. We wouldn't hesitate to stay at the Higher Trapp again.... Hopefully in the Honeymoon Suite! Many thanks again to Katie, Jamie and the rest of the team. Mr & Mrs Barnes

"Excellent value, via voucher offer"

ChristineandBill, Wirral 16/07/2016

We stayed in the separate Parkers Lodge, which was down a steep slope from the main building - quite a challenge in the heavy rain we experienced. The room was fine: comfortable bed, strong shower, reasonable sized television, pleasant decor and furnishings, especially the leather armchair. However, sound insulation was appalling. I would not stay in the Lodge again, because of this. The areas of the main hotel we saw seemed fine. We took advantage of a voucher offer, which made the 3-night break, including one dinner, a fabulous bargain. Another however.... the standard of food was inconsistent; both our dinners were delicious, but breakfast sausages were rather tasteless and scrambled eggs were dry and bland. Also, breakfast was served from 06:30 to 09:30. I think 10:00 would be a better cut off time for people enjoying a break. Staff were friendly, helpful and efficient, apart from the housekeeping staff who walked in without knocking even though we had put the "Do not disturb" sign outside the door. The countryside around the nearby Forest of Bowland is outstandingly beautiful, especially the eastern area.

"Hoping to return"

Margaret H, Bolton, United Kingdom 15/07/2016

This was a travelzoo offer. We upgraded and were given one of the bridal suites, a lovely room with a view over the gardens and a 4 poster bed! The staff were all very friendly and the food was delicious. We felt that it was indeed, "a bargain break" and hope to return.

"Great time -- the staff are very friendly as was everyone we met in the area"

kryton, liverpool 15/07/2016

The hotel is minutes away from a walk up Pendle Hill (don't be deceived by the name it's only 170 feet short of being a mountain) the local pub The White Hart is lovely as is the bar at the hotel itself, the staff were all pleasant and helpful and we had a thoroughly great relaxing time -- they are dog friendly (however they don't allow you to bring your dog into the bar/restaurant, they will set a table up for you in the adjoining Oak Room lounge though)

"Our inpressions of the Higher Trapp Country House Hotel"

johnbF2234WU, Southport, United Kingdom 15/07/2016

Although the hotel is a little off the beaten track' this added to it's charm The rooms where very good and the staff friendly and helpful the food was very good and well presented by extremely friendly staff. the reception staff were helpful and friendly

"Very good value Travelzoo deal in excellent hotel"

Christopher B, Widnes, United Kingdom 15/07/2016

Really good service and attitude. Lovely view from bedroom. First class breakfasts. Good rural location.Travelzoo 2 day deal made this top rate value for money. Wood have come back in a months time but hotel's own price was double the Travelzoo deal.

"Pleasure Break"

halfsqueak, Thornton 14/07/2016

Lovely hotel friendly staff good food nice location rooms very nice could not fault it recommend it to anyone close to lots of places of interest. Pendle hill, Barley, Towneley Hall. Would recommend the Pendle Inn Barley loveley village.

"Excellent stay for wedding"

SuBu16, Thornton Cleveleys, United Kingdom 14/07/2016

I stayed here with my husband and our twin baby daughters for my friend's wedding. The staff were particularly pleasant - especially the reception staff. There are stunning views and grounds. The room was clean and spacious and we enjoyed our stay.

"Birthday weekend"

103dorrieb, Northwich, United Kingdom 14/07/2016

Thoroughly enjoyed our time at this hotel, staff friendly and helpful at all times. Location excellent within easy reach of most attractions. Accommodation large, ensuite with good strong shower over bath. Lovely relaxing atmosphere in lounge area which had a large screen tv for those football enthusiasts. Food excellent and varied menu, I required gluten free diet which was accommodated without any problems. Breakfast once again made to order which ensured food fresh and tasty

"Be very careful of hotel food standard"

Daveoffshore, Wiral UK 13/07/2016

We booked this hotel via wowcher and here is exact copy of my email due to completely unsatisfactory food - As you will see from your records Order Number XXXXXXX was for "An overnight stay for two people at the Best Western Higher Trapp Country House Hotel Lancashire including dinner, a bottle of Prosecco and breakfast" - cost £70 We booked to arrive at 2pm Sunday 3rd July and to depart 4th July 2016 and at an additional cost of £10 for Sunday night we took our dog We arrived on time to be told that we had to book a table for evening meal as "we are very busy" - the table was booked for 7 pm We arrived on time and were shown to our table - 1 other table was occupied We asked the restaurant staff for our bottle of Prosecco to be told that we were not entitled to a bottle but ONLY 2 glasses, we spoke with hotel management to clarify but they were also adamant that "a bottle of Prosecco" was not on offer - I showed the wowcher clearly stating a bottle - but the hotel was adamant only 2 glasses!!! When the meals arrived one of them was not as per the menu - the menu stated "breast of chicken" what arrived was, as explained by hotel management, a "French Chicken Breast" which is a thigh knuckle and leg??? - Neither of us could quite understand that - a chicken breast is, after all a chicken breast not a thigh knuckle or leg? neither of us had heard of a French Chicken breast Both meals were "swimming" in grease and everything on each plate had been micro waved - the plate itself was almost glowing red! Both meals were removed from our table on our insistence and we asked for the "French chicken breast complete with knuckle & bones" to be changed to sliced beef dish - this was acknowledged by hotel management and the waiter Not 5 minutes had elapsed when 2 plates were brought back to our table - 1 beef, 1 chicken dish - without bones - bones having been removed? The dish was sent back We waited some 10 minutes for the correct meals - hence micro wave, to arrive - again the dishes were swimming in grease and the plates themselves almost glowing red We tried to eat the meals however due to taste and presentation we both left a vast majority of the meal, deciding instead to jump in the car and head into the nearby town to obtain an edible meal The restaurant had perhaps 10 tables occupied by now and before we left the restaurant we noticed we were not the only clients to send meals back to the kitchen At breakfast in the morning - my plate was swimming in vinegar - my wife's poached eggs for whatever reason having been cooked in the vinegar and not drained, the remaining contents of my breakfast and that of mine were over cooked and basically "frazzled" - since when are poached eggs cooked in vinegar? - waiter couldn't understand either! The first pot of tea (taken black) and cups were returned to the waiter as they stunk of what can only be described as TCP! both the tea itself and the cups Even both of the waiters pulled a funny face / nose when I asked them to smell the tea and crockery!! The 2nd pot of tea and the new crockery was exactly the same - we asked to speak to the duty manager as breakfast was not a success Both the head chef and duty manager arrived, we discussed both the standard of the evening meal and of breakfast and what was said was astonishing The reason for the meals being as bad as they were in the evening was given as "we have new chefs and they can't speak or understand English" - absolute unbelievable! - never mind not being able to speak English they can't cook! The reason for the crockery smelling was given a water fault or cleaning machine fault? Without asking for any refund or discount the duty manager removed the cost of the bread "we had" with the evening meal (£2.50) and 2 glasses of wine that we bought (£13.45) separately due to not giving us the advertised bottle of Prosecco It was explained by management the food part of the cost of the stay was £12 per guest So I then asked for a refund of the money paid for the actual food cost during stay (£24) - due to the fact that we had not had a meal / breakfast worthy of anything - the answer was a resounding NO - take it up with wowcher was the managers response We have since arriving home - wowcher contacted hotel on our behalf but the hotel has refused any refund as we actually visited the hotel – don't quite understand that The hotel itself is in a pleasant situation, the rooms / bathrooms are dated but comfortable Management themselves told us that this, dated rooms etc, is the case as the owner is neglecting this particular hotel in favour of a more money making hotel also in her ownership - this is an independent hotel (Lavender) and is not owned by or actually run by Best Western so I was informed by the duty manager!

"Nice hotel"

Pauline S, Doncaster, United Kingdom 13/07/2016

On arrival our room in the lodge wasn't quite ready so we were served complimentary coffee in the lounge while we waited. Our room was fine, it was clean with comfortable bed. Dinner that evening was lovely. The portions are very generous, I had the pate to start which was excellent but would have served two people. My partner happy to help out with that one! He had the salad which was also huge . Main courses of Salmon and Chicken both very nice. Served by very pleasant staff. Breakfast next morning was good with and excellent choice. Highly recommend this hotel. Thank you.

"Lovely stay"

annita878, Rixton, Warrington 11/07/2016

Visited as part of a deal so fantastic value for money. Staff were exceptionally friendly and helpful and the food was lovely. The room we had was really comfortable and spacious with a fabulous view out over the grounds and to the hills. Would definitely return and would recommend to friends and family.


Ben R, Stamford, United Kingdom 09/07/2016

The hotel was amazing.lovely views from our room. Highly recommend staying here. The Staff are amazing and go the extra mile to cater for your needs. Breakfast was amazing and the whole experience of being away from home was pleasurable

"Review of the Best Western Higher Trapp Country House Hotel Burnley"

User 09/07/2016

We stayed for 4 days recently to explore the Hebden Bridge area of the country. We found this hotel to be extremely friendly and helpful especially when requesting directions. Nothing was too much bother. The service in the restaurant and the quality of the food was excellent and we would certainly recommend this to our friends.

"Very Inconsistent"

AggSmith, Neston, United Kingdom 06/07/2016

Stayed on a travel zoo deal. Our room was separate from the main hotel across a car park which was not ideal in the rain ! The !lodge" rooms had great views but it was where they put guests with dogs and we were kept awake with barking etc. We were not made aware of this at anytime either before or during the stay by anyone from the hotel. The dining experience on the first night was shambolic and we would have eaten out on the second night had there been an alternative locally. As it was we dined at the hotel once again and the experience could not have been different. From start to finish we were treated as valued guests and the food was so so different from the first night in every way imaginable. Stay here if you want a cheap no frills service but be aware the food service and standard is very hit and miss. It ranges from the absolutely delicious to the downright disgusting and the service is the same. A nice hotel with friendly and professional receptionists spoiled by inconsistent restaurant and kitchen staff. You have been warned !

"Wonderful position"

Linda R, Rhyl, United Kingdom 06/07/2016

I would have given higher ratings for this friendly and efficient hotel except for the fact we were in an annex, which was quite a steep walk up to the main hotel. Ok in fine weather but it was raining quite heavily when we went to get our evening meal. Speaking of which the food was really good, portions slightly large for me, and an excellent breakfast, with lots to choose from. Again good portions with the cooked breakfast. Staff were friendly and efficient. The hotel is full of character and is a lovely position, there is lots to do and see around the area too, pretty villages, well worth exploring.

"Travel zoo special"

harrywillo, uk 05/07/2016

This was an excellant deal from Travel zoo 2 night stay bed and breakfast £79. Staff where all very friendly and it is ideally situated for lancashire and Yorkshire, would certainly stay again nothing to much trouble


gasbill1948, Wallasey, United Kingdom 04/07/2016

Can't fault it, staff very friendly and efficient, food excellent, bar prices reasonable. Room was spacious and clean, lovely gardens. Very scenic area Ribble Valley and Pendle Hill. Went on a Woucher break great bargain. Would definitely recommend. The only fault we could come up with was the book with the hotel info in (meal times etc) was in the drawer not on the unit top!

"great weekend"

Christine O, Southport, United Kingdom 04/07/2016

had a brilliant time, lovely place, very friendly staff, food nice, rooms and décor very nice, view totally amazing both from our bedroom and the veranda. Certainly would return again and hope to do so by the end of the year

"Sadly,paper napkins !"

Mr Ken T, Blackpool, United Kingdom 04/07/2016

Stayed here overnight in early July,and in spite of the headline to this hotel we were very pleased with our stay. This must be one of the smallestsmallest venues on the Best Western advertising franchise,but having stayed at several B.W over the past couple of years we were extremely happy with this venue.Starting off with the pre-stay phone call to book dinner and the bright reaction by the receptionist when we arrived. Our room was in the first floor (5) and was very well supplied with all the requirements we have come to expect for a short stay for a booking via TravelZoo A large room with 2 very comfortable leather arm chairs and an enormous window overlooking the front lawns.Dinner was very good with a fairly large menu and everything we ordered was well cooked and efficiently served by the young waiters on duty.(pity about the paper napkins,! Prosecco in the loung then off to our Four poster . Breakfast was well prepared and well served again--a mix of self service for serials etc,but properly served cooked breakfast again with good presentation by the young waiters.We were quite happy to get butter in a small pot rather than the sometimes messy paper packets .Allthough the dining room did get quiet busy there was no attempt to mask the sound by the often unnecessary 'musac' as so many venues seem to want to do! After breakfast plenty of time to sit outside in the pleasant warm morning and spend time watching and listening to birds and take some more photographs. All in all an excellent stay. (Pity about the paper napkins!!)

"A Highly Recommended Country Hotel"

48DelbOy48, Neston, United Kingdom 02/07/2016

This was our second stay at Higher Trapp and we were pleased to see that the high standards experienced at our first visit were still in evidence this time. Our room was comfortable and clean (it looked to have been recently decorated). The restaurant was first class - a wide choice of dishes for both breakfast and dinner, very well prepared and presented. Throughout our stay all the staff were friendly and clearly anxious to ensure that we were well looked after. Will return again the next time we are in the area.

""Deal of the week ""

fhall2011, Sunderland, United Kingdom 01/07/2016

Having just returned from a Travel zoo special deal ( worth every penny ) we must start with Jessica the receptionist she is so helpful and with a great bubbly nature to go with it nothing was a problem ,Well done Jessica . the hotel itself is an ideal place for a quiet and peaceful stay, with great grounds and fantastic views. The room we had (number 7) situated in the main building with views over the garden was nice and roomy with great comfortable bed and pillows, both bath and separate power shower .Breakfast was first class with a great choice of both continental and cooked breakfast, we ate in the restaurant of the hotel "fitzys" as it is called good selection of food including daily specials board. All in all our family group of four enjoyed our stay at Higher trap hotel and would definetly return ( hopefully without the rain) only one downside to the hotel was the lack of history about such an old and fascinating building, I did see a small photo with a brief paragraph about the owner on the reception desk but surely could be researched a little further.

"Short break in Ribble Valley"

O7384XZBrian, Southport, United Kingdom 30/06/2016

Would have been five except for the rather uncomfortable bed.. Also could hear conversations in the room next door. Nevertheless we enjoyed our stay here and will certainly return sometime in the future.

"The lodge."

Gillian P, Shropshire, United Kingdom 30/06/2016

We can not thank all the staff enough for making our stay a memorable one. No complaints what so ever. We would like to mention the reception staff all very helpful especially Jess and waiter/bar staff Rob.


Iso1933, Bradford, United Kingdom 27/06/2016

The staff were all so pleasant especially is it Joanna?on reception. She deserves a special mention. The only little thing I could fault was the way the valance on the bed was. It obviously had been changed in a rush . The food was 1st class.it as been a lovely experience

"Welcome to the Higher Trapp"

Bobby C, Thirsk, England, United Kingdom 26/06/2016

We have just had a two night break here, just super, nothing too much trouble, staff a credit to the hotel, food excellent, lovely room and housekeeping five star, plenty of information about the surrounding area and advice where to go,we shall be back.

"afternoon tea with groupon"

goddessmunchie, Manchester, United Kingdom 25/06/2016

I bought a groupon voucher for afternoon tea for 4 of us and it was very good. Lovely setting and grounds, lovely staff and good food. plenty of sandwiches (but crusts left on) and lovely cake and scones, not a lot of choice as with some other afternoon teas Ihave had, but still very good, only critisiscm was that you only get one cup of coffee and I would have liked more!

"Wedding Perfection"

Steve M, Bolton, United Kingdom 25/06/2016

We have just returned from our wedding at the Higher Trapp hotel on 23.06.16. The biggest day of our lives couldn't have been any more perfect thanks to the absolutely brilliant staff at the Higher Trapp. The staff at this hotel really know how to organise and execute the most stunning event at the most perfect location. I cannot thank Jamie and EVERYBODY who works at The Higher Trapp enough, for just how fantastic they are and how truly special they made our day. From the moment we booked, to the preparations and the ultra smooth running of the day, we could tell we were in good hands. The venue is a stunning building in a very picturesque location within the hills and even if your not booking a wedding here and only staying a night you will be blown away by this hotel. Jamie - thank you to you and staff for everything you did to make our day the best ever.

"Class Act"

engulfed, Liverpool, United Kingdom 20/06/2016

Booked this hotel on a deal and have to say was very impressed . Whilst it is an old Country House style hotel so seems dated in certain areas , the room we had was perfectly refurbished and overlooked beautiful gardens. The receptionist Jessica is extremely helpful and bright a credit to the hotel

"Great stay!"

davidL5001AZ, Devon, United Kingdom 19/06/2016

The hotel was better than expected. We had a large, comfortable, quiet room. The hotel was set it beautiful landscaped gardens in a beautiful rural area. The staff were exceptionally helpful and friendly.

"Practically perfect in every way"

Posh100, St. Albans, United Kingdom 18/06/2016

I used to be a regular visitor but had not stayed for over a year. How delightful to find that not only are the staff still as friendly, efficient and welcoming but they have also had a redecoration in many areas. The lounge/restaurant has been refurbished and brought up to date, carpets throughout too. I was lucky enough to stay in a recently decorated room which is to become the honeymoon suite (Rm8) while the original is refurbished; WOW is the instant reaction when you open the door. It has always been a lovely room as the bay window gives it some of the best views and it is very spacious but it is now very stylish indeed. I had a smashing seafood pasta dinner which was excellent too. Really pleased to see this lovely hotel is now even better. I look forward to coming back soon.


mickyscho, Doncaster, United Kingdom 14/06/2016

Stayed with a group of friends for one night on a Living social deal (or should that be steal). On arrival was informed by the very helpful receptionist that a wedding was taking place and it could be noisier later on. Because of this we were offered a room in either the hotel or the annex - we decided on the hotel and was allocated a pleasant room with (shower, tea/coffee biscuits, TV, comfy bed although this did creak and make a noise when you turned over) away from any noise. The food was delicious and was served by courteous helpful staff. Hot and cold buffet breakfast so anyone going hungry must have some kind of eating disorder. As stated this offer was a steal made even better with the wonderful staff.

"Our amazing wedding at Higher Trapp"

User 12/06/2016

We got married at higher trapp on 11.06.16, I would recommend getting married at Higher Trapp to anyone the service help support was faultless from start to finish, Donna and Jamie wedding Co ordinators were fantastic nothing was too much trouble from the minute I booked the wedding to end the end of the big day they were there for us...23 rooms were booked by our guests no one was disappointed service was excellent breakfast was lovely really nice choice of food, the thing that stood out though was staff could not do enough for guests, one of our guests was disabled staying in Parker lodge staff assisted her to her room with care and next morning helped her back for breakfast, lovely hotel excellent staff cannot thank them Enough!

"A really good hotel!"

lcwalsh87, Darwen, United Kingdom 11/06/2016

Went for my cousins wedding had a brilliant day and great nights sleep, staff we're very helpful when I needed two travel cotts putting in my room, can't fault the place. Also a great breakfast was included!

"Amazing views"

User 10/06/2016

We just returned from an overnight stay and it was lovely! On arrival we were upgraded to a 4 poster room with amazing views(room 5). Food was very good especially the chicken liver pate!! Rooms are clean and staff were all great. Cant wait to come back!

"Evening wedding do"

t2cps, Darwen, United Kingdom 07/06/2016

Grounds are lovely so ideal for a wedding. Went were attending an evening wedding do. Service very, very slow on the bar but not too expensive. Small dance floor but adequate. Buffet food was excellent. Toilets olde worlds but clean, neat, tidy and serviceable. Needed more chairs outside as it was such a lovely evening ??

"The Highest Praise"

Zeentee, Lancashire, United Kingdom 07/06/2016

We have just returned from an overnight stay and Dinner at the Higher Trapp and I cannot praise it highly enough. The location is delightful with views across the valley and in a good position to explore the lovely countryside in all directions. Our room was clean and comfortable, the evening meal delicious, breakfast had a wide choice of both hot and cold options, the staff were friendly and helpful, and the lounge and bar welcoming. Service was rather slow in the evening (due, I believe, to staff sickness) for which the staff apologised, but nobody minded, as watching the birds swooping over the lovely garden whilst sitting on the Terrace meant that nobody was in a hurry to move and the food was worth waiting for. My only complaint is that our stay wasn't longer.


ellem54, Preston, United Kingdom 07/06/2016

We Stayed On A Wowcher Deal For 1 Night Reception Staff Brilliant we was in room 4 but the bed was a bit to high for myself so had a word with the reception no problem we was giving a up grade to room 5 Wow amazing thank you so much and the food was lovely to we will be back soon!!!

"Restaurant Service."

josephinef290, London, United Kingdom 06/06/2016

Staff not interested in serving in restaurant morning or evening, had evening meal after 2 hours no one had come over to see if we would like desert, we could have left without paying and they would not have noticed.

"Amazing Wedding"

User 06/06/2016

We had our wedding here on 27th May, the whole day was amazing from start to finish. We opted to get married outside in the beautiful gardens and didn't regret the decision. All the staff were incredible and nearly all our guests commented on the professionalism and friendliness of them. From the initial booking process done through Donna to the actual day ran by Katie and Jamie it all went smoothly and without fault. If you are thinking about booking your wedding here then don't hesitate, it truly was our perfect day.

"Excellent Wedding Day"

BurnleyRay, Burnley 05/06/2016

We recently got married at the Higher Trapp. I'm happy to say that the day was excellent thanks to the staff at the Higher Trapp. Thanks go to Donna the wedding planner for all of her input in the build up to the wedding. In the build up to the wedding we had several concerns that we addressed with Donna and the management at the hotel and I'm happy to say that all of our concerns were resolved. The food on the wedding day was excellent, the layout of the room was lovely and the gardens looked great which enabled us to get some lovely photos. The only negative would have to be the bar prices, although this seems to be 'the norm' when at weddings in hotels. The hotel itself has great character. Not eveything is perfect and some things may require slight improvement but this all adds to the charm of the place. My tip would have to be that if you aren't happy about something, let the staff know and I'm sure they will do their best to resolving your problem. Special thanks again to Donna, Katie and all of the staff who made our special day fantastic.


User 05/06/2016

We had our wedding here on the 23rd of April and can't fault anything. The day ran like clockwork thanks to Jamie and the team. Food faultless, can recommend the hog roast for the evening do (on the terrace if weather permits or in the oak room if the weather is bad). The new bridal suite has been tastefully renovated and the grounds beautiful for the pictures (see below) Competively priced compared to similar venues in the area (ie ribble valley). Big thumbs up

"Nice country hotel"

HoultFamily, Woking, United Kingdom 04/06/2016

In the middle of nowhere and with fantastic grounds. All of the staff were great as was breakfast. The only reason we haven't given this a score of 5 was the bedroom - weak shower, very uncomfortable camp-bed for my youngest, none of the lamps worked and the dark blue carpet made the room feel really dark and dingy.

"Wow wedding"

User 04/06/2016

We got married here and we cannot thank the team enough. We had the most amazing day and was treated like royalty. Donna and Jamie was always on hand to ask any random questions we had on the run up to the big day and made sure everything ran smoothly. Unfortunately the weather on the day was horrendous and never let up raining however that didn't stop us with the hotel having many big golfing umbrellas to shelter us. The food was outstanding and most of our guessed comment on this so much so I'm booking my Christmas party with them. Their resident dj was outstanding getting everyone up on their feet. I cannot recommend this place highly enough. Thanks again Jamie, donna and team x

"Sunburnt Groom"

GOrDyShed, Bolton 31/05/2016

We got married here in May. The weather was amazing and opted to have the wedding outside. The whole grounds are so well kept. We had 50 day guests and the staff were incredible. Must say a massive thank you to Katie who managed our day from morning to night and made it so special. My family and friends have all passed comment on how professional you were throughout. Couldn't recommend this venue enough. The bridal suite, which we were told was new was really nice and offered great views over the gardens and hillsides. Breakfast in bed was a nice touch.

"Amazing wedding venue"

jennyash1172016, Burnley, United Kingdom 30/05/2016

We got married here on Saturday and we couldn't have wished for a better venue. From start to finish the day went perfectly and that was mostly down to the excellent staff. The weather was beautiful so we got married outside in the pagoda and all our guests said it was the best wedding they had been to. We would like to say a massive thank you to Katie our wedding coordinator...she really looked after us and it is mostly because of her our day went so smoothly. I could just relax knowing she was looking after our every need. We would also like to thank the rest of the staff from the lady looking after us in fitz's bar....she was solo friendly and also Luke the barman...what a lovely lad. Thank you Higher Trapp for making our special day one we will cherish for the rest of our lives Xxxxxx

"Fanrasic hotel. Great food. Ideal for weddings."

330lee, Glossop, United Kingdom 24/05/2016

Would love to stay there again soon. Well looked after. Great for just relaxing with a drink. And even better if the sun comes out. !!! ???????????????????????????????????? . Look out for deals. . We got a great deal on wowcher. Ideal for weddings and party's. But you really all need to either drive or stay over. As the hotel is a bit in the sticks shall we say !! Lovely area

"Could do better"

hairflik, Redcar, United Kingdom 24/05/2016

Stayed here for 2 days in Parkers lodge, the room was large,bathroom was well equipped but the shower did not work I reported it and was fixed the next day we were given a £15 discount for the inconvenience the rooms should be checked after guests leave and problems sorted before letting out again. The pillows do need replacing as they were lumpy and left me with a very sore neck. We had dinner in Fitzys bar the first night food ok nothing special could do better! Sheila the matre de was lovely and tried to make sure everything was right or put right. Breakfast was a little disappointing I asked for porridge instead of cereal my partners was asked if he wanted a cooked breakfast he asked for full English,I was not offered any other options I had to wait for my porridge, this was brought with his cooked breakfast. The hotel is set in lovely grounds well maintained.


Joan H, Lancashire, United Kingdom 24/05/2016

We got married on 7th MAY AT the HIGHER TRAPP . The wedding breakfast was great. Everything was fresh and hot. The evening buffet was good plenty of food for our guests and Jamie and his staff were excellent Great Wedding. Well Done everyone at the Higher Trapp Thank you Joan and Roy

"Romantic weekend away"

katyloo2016, Leeds 22/05/2016

Stayed for two nights. Beautiful location, clean rooms and friendly staff. We are in the restaurant on the first night. Steak and lamb, both where beautiful, especially the lamb. There was a fantastic choice at breakfast. On one of the nights there was a wedding on and although the music could be heard it was so pretty seeing the couple and it made a beautiful wedding venue, the weather was nice so they got married outside. (Was handy to start the marriage conversation with the other half) we will definitely return. Enjoyed walking and costing the local villages


Katytravel1951, Manchester 22/05/2016

Have just stayed overnight in the Lodge at the hotel. The room was clean and nicely presented. There was a shower over the bath and lovely white fluffy towels. The bed was a double and comfortable but the quilt was on the heavy side. We took our small dog with us and with staying in the Lodge we were right next to the gardens for walking. Staff in reception very helpful and pleasant. Breakfast was ok with cereals, fruit and pastries we're help yourself, the cooked breakfast was ordered from the waiter. All the food was hot and cooked ok but nothing special. The wedding was lovely and a good time was had by all.

"Wowcher Deal"

Abigailbaker13, Cheshire 18/05/2016

We were placed in the little outbuilding as there was a wedding on in the main building and the hotel thought it may get too noisy for us. The outhouse was adorable and felt like a little home. However I was not impressed with how dirty the carpets were, they looked to be stained. But everything else was okay with the room. We didn't get chance to explore the main building as the wedding party occupied pretty much every room and we didn't feel comfortable sitting in the lounge where cameras were set up etc. This was not a major issue for us. Breakfast was lovely, however the main meal we had on our first night was not up to standard, but we were on the "wowcher" deal menu and can only hope the normal menu was not as bad as this. The hotel looked lovely for a wedding venue but I would not pick to stay here again.

"Great location and old fashioned service."

gordonb703, Fivehead 17/05/2016

Spent the night here with elderly parents. Had dinner with an elderly aunt. All treated with utmost of respect and patience for their age. Comfortable rooms. Very quiet. Substantial menu for dinner and wonderful breakfast. We will return.

"Lovely place, lovely staff"

omahony, bolton 15/05/2016

Stayed here recently for a family wedding, have to say was very impressed with the place. Rooms were spacious clean and comfortable with a nice decor and was a very reasonable rate. The hotel itself is set in nice gardens and we were blessed with good weather which always helps. The main plus for this hotel though are the staff, all the staff were very pleasant and well mannered, the bar staff were very efficient and really gave service with a smile and the reception staff are a good advert for the hotel when you first check in. All in all a very pleasant experience staying here and would not hesitate to recommend.

"Excellent "

User 14/05/2016

Excellent food Excellent staff Lovely staff overnight Brilliant wrong venue and staff can't do more for you In remote are but bar is brilliant and superb views Parking area excellent value for money even on a friday saturday night Breakfast Hugh variety Including a vegetarian option

"Happy to return!"

Suratrichard, Surat Thani, Thailand 14/05/2016

We had stayed here last year whilst on our annual visit to the UK and had no hesitation in booking a night when visiting friends this year. The hotel is easy to find bring well signposted from the main road but be warned if you are arriving at school finishing time, it can be quite a challenge negotiating the road near the school! On arrival, we were told we had been upgraded to a platinum room ( thank you!) which was absolutely wonderful! The room had splendid views and had recently been refurbished to a very high standard. There was an ample supply of tea/coffee/soft drinks and water and a modern four poster type bed. If there was an annual award for the most comfortable hotel bed, then the Higher Trapp would surely win first prize! The only criticism of the room was a faulty shower - it seemed impossible to adjust the temperature so the water was extremely hot. We did report this so hopefully this has now been rectified. Breakfast was very good. We commented last time about the lovely lady in the restaurant and were very pleased to find she is still there. We have stayed in some hotels where restaurant staff make you feel as if you're intruding but it's the absolute opposite here. It was cold and frosty outside on the morning we were there but her warm friendly greeting made it seem like a warm summers day! The hotel is conveniently situated only a few miles from the motorway and within easy reach of the wonderful countryside of the Ribble Valley. There is ample car parking and check in/check out was friendly and efficient. We would certainly stay here again if in the area.

"Lunch Disaster"

harveysden, Stockport 12/05/2016

Two weeks ago I had the misfortune to have a meal (lunch) here. A meal, did I say? In fact it was an INEDIBLE MUSH called Lancashire Rag Pudding. No, I didn't complain at the time. I was with friends and so didn't feel like spoiling the ambience of our lunch together.Needless to say, I will not be spending my hard earned money at this hostelry in the future.

"Overnight Weekend Stay"

CMBC123, Coventry, United Kingdom 10/05/2016

very small room with pine dresser and wardrobe/worn sheets and pillowcases - needs work. Rest of the hotel seemed ok and the staff were very friendly. We were there for a wedding and the wedding was great but as I said the room was disappointing especially for the price we paid. Breakfast was extra.

"Tucked away with lovely views"

rathman103, Cambridgeshire, United Kingdom 09/05/2016

We stayed for 2 days in a lodge building separate from the main hotel. The room had a very comfy bed, the room was very quiet with a lovely view of the gardens. The room was en suit & was very clean & tidy

"Friend's wedding"

Fee1963, London, United Kingdom 08/05/2016

Arrived very late Thursday evening for wedding on the following day. Reception staff, bar and night staff made us feel welcome immediately. Room was lovely with a really comfortable bed... a welcome treat after a 4 hour drive! Breakfast on both days in Fitzy's was delicious and the staff were great. So, to the wedding itself..... Well what can I say apart from superb! The wedding took place in the gazebo on the lawn and was just beautiful. Every detail from the organisation of pimms on the terrace through to the totally delicious food for the wedding breakfast, through to the evening entertainment was faultless from our point of view. Service was great and almost nothing was too much trouble. Would sincerely recommend you try out the Higher Trapp. I have a feeling we might be back soon with our pooch .... Did I mention they accept dogs too! for a break.

"Comfortable stay in elegant hotel"

John H, Gloucester, United Kingdom 05/05/2016

What a wonderful location, helped by the beautiful English mid Spring day. Lovely old manor house, modernised tastefully. The superior room lived up to it's name, the only complaint being the shower not regulating correctly. Internet on my phone was fine, not so good on my company laptop. Bed was firm and comfortable, there was a large screen TV and lovely complimentary treats: still and sparkling water, orange and lemon flavoured waters, chocolate cookies and sachets of "real" coffee to use in a cafeteria. View from the large windows was stunning. The lounge bar provided lovely food and a decent selection of drinks, including real ale - although I did not sample that on this occasion. Staff were friendly and welcoming, I'd love to go back here on a leisure trip.

"business one night stay"

MC1672, St Albans, United Kingdom 03/05/2016

The chef and waitress who serve breakfast are hilarious!! Very friendly, nothing was too much trouble, 2 lovely ladies whom made me change my rating from 3 -4 stars. The hotel is a bit out of the way but the food was excellent and the views are marvellous. Not a lot to entertain mid week though - couldn't actually get the football on the TV in the lounge area despite the waiters best efforts. A place like this needs that sort of thing, not a want, a necessity. Very good for a one night stay.

"Best choice for a Romantic surprise"

User 02/05/2016

Always the number 1 choice I choose to surprise my Mrs with a Romantic night out. Fantastic room espically the external cottage that I always recommend. All special treats I order are always put out ready and with a little extra from the staff. Very welcoming and friendly. Highly recommend stopping here.

"a lovely relaxing weekend"

chrisntony, Preston, United Kingdom 01/05/2016

stayed for 2 nights in april - 1st impression was wow the gardens are lovely and the view was stunning . the ladies on reception where very friendly and check in was quick. we stayed in the lodge as we had taken our pooch with us and thought that because of this our room might not be any thing special -- what a lovely suprise it was lovely very tastefully decorated and we looked out onto the gardens, there was plenty of hot water complimentery toiletries and nice white fluffy towels the beds where nice and comfy and tea coffee facilities at hand and the radiator soon warmed the room up it was lovely. our evening meal was very nice and the service was excellent. breakfast too was very nice and nothing was too much trouble for the staff. its a lovely drive into clitheroe over pendle and well worth doing detours to visit the surrounding villages . we could not fault anything and will deffinately book another short break -- thank you to all the staff it was lovely

"Daughters wedding"

Shirley Y, Preston, United Kingdom 25/04/2016

Arrived saturday for our daughters wedding the following day. Dined in fitzys restaurant with family saturday evening with both staff and food very good. Early breakfast sunday morning as hair and makeup had to be done. Sandwiches ordered for lunch time which were a variable selection served in our room. Wedding ceremony over the staff couldnt of been more attentive. Food served piping hot to everyone. Nicely presented and delicious.would highly recommend as a superb wedding venue. Thankyou to all concerned. You all deserve a feather in your cap.

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Thank you Shirley for such an Amazing review of our hotel! I am pleased to hear the wedding went well and you enjoyed the day. We strive for excellent customer Service and its pleasing to know this is being put out to all customers. We hope to see you again in the future. Kind Regards Jamie Proctor General Manager

"Following up a recommendation"

recordhater, Blackburn 24/04/2016

We decided to give Fitzys restaurant a try after our daughter had recommended it. We went at lunchtime during the week and were pleasantly surprised to find they offer 2 for 1 on certain choices from the menu. We both opted for the fish and chips and were treated to a nicely cooked piece of fish with home cooked chips and mushy peas. Not keen on the platters which made it difficult to cut the fish. Beer was good and the staff were pleasant and helpful. Disappointed that they had run out of the creme brulee so did not try a sweet. Very good value for money lunch in pleasant surroundings.

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Many Thanks for taking the time to review your recent visit to the Higher Trapp, I am pleased to hear that Fitzys bar has been recommended to you. After its recent refurbishment and New menu its been very popular! Our Lunch time offer is great Value and hope we see you again for Desserts! Many Thanks Jamie Proctor General Manager

"Stunning location"

Waliw, Isle of Wight, United Kingdom 24/04/2016

Lovely location with views across the valley. We dined in the restaurant and sat by the window. Good choice of beer and wines. Very good menu. Good service with very pleasant waiting staff. Only minor criticism was that home-made chips were not cooked. The room was fine. However, it was cold (used hair dryer to warm it up!) and we were above the wedding party so it was noisy til late. Also, wedding guests made no attempt to return to rooms quietly - they seemed to enjoy shouting down the corridors.

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Dear Waliw I would firstly like to Thank you for taking time to review your stay with us, We are located in the beautiful Ribble Valley with stunning Views & countryside. I am pleased to hear that your received excellent service from all staff. I am sorry you experienced noisy guests we do try to allocate guests who are not attending functions into the quieter rooms, I will ensure this is reviewed by the reception team. Kind Regards Jamie Proctor General Manager

"First time in Fitzys refurbished bar"

Maria F, Clitheroe, United Kingdom 23/04/2016

Wow what a transformation tired old Fitzys looking fab, this is what some other local restaurants should be doing. My husband and I had a lovely relaxing evening meal superb staff nothing too much trouble despite being busy. And the added bonus a voucher for 10% off. How about that becoming a regular feature! Well done.

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Its Great to hear you like the new and improved Fitzys Bar, We hope to see you again in the near future to try out some more delicious dishes from our menu! Have you tried our Lunchtime menu? Great 2FOR1 offer on Monday to friday Kind Regards Jamie Proctor General Manger

"37 nights and counting!"

Sue B, Downham Market, United Kingdom 22/04/2016

We have been staying at Higher Trapp for many years now and return as often as we can. The staff are friendly, helpful and nothing is too much trouble for any of them. The food is great simple or fancy - our choice. Breakfast is brilliant too!

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Hello Dave & Sue Many Thanks for taking time to leave us a great review! We love having you come and stay with us! and look forward to your next visit! Kind Regards Jamie & All the team


87123, London, United Kingdom 19/04/2016

This hotel is fine for a short stay - for one night it was fine but I wouldn't like to be there much longer! We had a double room, which although very dated was comfortable enough. It was very tiny - once the ironing board was up there wasn't really space for two of us in there. However; it does have everything you need including a small desk, wardrobe, hairdryer and iron + board. The bathroom was equally tiny - almost had to step over the loo to get into the shower; however the pressure wasn't bad at all once I was in! My only real complaint other than the room size was the bed itself. The mattress had clearly seen better days - it was very old, and the springs clunked every time one of us rolled over - not particularly comfortable nor conducive to a good night's sleep. Breakfast was fine with a good selection and reasonable value at £10.

"Mrs M Corlett"

Happyh0ls25, Liverpool, United Kingdom 18/04/2016

Had a fantastic time spoilt staff all lovely and couldn't do enough for you, we would definitely go again and have already passed our thoughts on to friends and family. Many thanks to all the staff. Margaret & Roy

"Wedding at the Higher Trapp"

User 17/04/2016

Just returned from a lovely family wedding at The Higher Trapp Hotel. Beautiful gardens and surrounding countryside make this an ideal wedding venue. From the outset the staff did their utmost to make this a memorable occasion. Cannot fault the staff. The public rooms were comfortable and well kept. The room beautifully decked out and with the most amazing views. The gardens were perfect for the wedding photos. The downside though was the disappointing bedroom. Though the room was generally very clean, an opportunity for excellence was missed by the lack of attention to detail. The window for example had been recently plastered but not painted and the carpet was in need of a good clean. This didn't really spoil an amazing occasion, but it could have been better. We also were only given one key which caused problems as the key was also for an upstairs security door so comingsa1 snd goings needed to be well organised. Would advise couples to have a key each. The breakfast was very good and a good selection was available on the Buffet. Service polite and efficient too.

"Wonderful stay for difficult occasion"

Bourneman1971, Singapore, Singapore 14/04/2016

We stayed for a total of 4 nights due to the passing of our mother. We chose The Higher Trapp as we had eaten a few times at the hotels Fitzy restaurant. The first two nights we stayed in the lodge which is separate to the main building. We like this hotel as it has character and for the money it's good value. The rooms were comfortable with good beds, TV and WiFi. But what really impressed us was the service received, especially from Jessica and Rebecca. They did more than expected and were always keen to help. We stayed at other hotels nearby when The Higher Trapp was fully booked, but they weren't as good. We would stay there again with no hesitation.

"Outstanding and a pleasure"

karin_edwards123, Manchester, United Kingdom 11/04/2016

We married here 7 years ago and returned for our anniversary. Staff couldn't do enough to please us on both our wedding day and our return visit 7 years later. Rooms immaculately clean, staff unlike anywhere else we've been. Food Is lovely home cooked and fresh. Will not be leaving it so long next time. Astounding service and staff. Location is beautiful, with views to die for!

"Lovely Weekend"

jessybobs, Cheshire, United Kingdom 11/04/2016

We had a lovely stay at this hotel, we were in the Lodge which was a little disappointing at first but turned out great as we had plenty of space for 3 of us and we were the only ones staying in the Lodge so it was very quiet with fantastic views. We did get a little wet walking across the carpark for breakfast. The room was lovely and very spacious, we also had a bed settee, plenty of tea/coffee. Nice bathroom with a bath and shower. Breakfast was fabulous, full English to order plus omelettes, salmon, kippers, good selection of pastries and cereals ( not advised if you set out to climb Pendle Hill lol ) Staff lovely and very attentive. Receptionist very nice and efficient. We ate in Fitzy's Bar on the first night, great meal though wine was expensive. Highly recommend this hotel for visiting the lovely Lancashire villages around Pendle

"Stunning and majestic property!"

Kerry P, Mississauga, Canada 08/04/2016

I was extremely happy with the service I received, and always with a smile. The staff seemed happy to be working there. I stayed in an oversized room with big comfy arm chairs looking out onto the most beautiful views. I was very comfortable and there was a nice lounge and restaurant on site. I hope to return with a traveling partner.

"very helpful staff"

Debra C, Romford, United Kingdom 06/04/2016

The hotel is a good friendly hotel with helpful staff who always go the extra mile to help. We were placed in The Lodge, which we had not expected , it might have been nice to be warned when we booked so we could pack an umbrella for the short walk up to the hotel. The quality of the food is first class

"A pleasant hotel in lovely surroundings, with very helpful staff."

malfunctionh, Milton Keynes, England, United Kingdom 01/04/2016

We stayed there over the 2016 Easter weekend, with our room in the Parker's Lodge, which is a separate annexe from the main hotel. The room was a decent size, with a good bathroom with a shower that actually worked well (some other hotels have problems with this). Very nice and peaceful stay - the only thing was that you could hear absolutely everything going on in the next room, so if you're a couple in your twenties, be warned! (; We didn't dine there, as this was a family visit, so ate elsewhere, but I believe the restaurant here is very good. Me being a forgetful soul, left my phone charger plugged in as we left. A phone call when we arrived home confirmed that, and the hotel very helpfully sent the charger back to me without charge. This is good service. Very pleasant hotel, with friendly staff. We will be back when circumstances allow.

"A hidden littel gem!"

Emer E, Congleton, United Kingdom 29/03/2016

14 of us have just stayed 2 nights on a Wowcher deal at Higher Trapp Hotel and can honestly say this hotel is beautiful and to top it all it has fabulous staff......we will be definitely back!! The food was first class and so reasonable......Sheila the manager along with her staff could not do enough for us. We stayed in room 5 (the bridal suite) wow.....it was amazing......and a special thanks to Ann Daly and her team for the cleanliness.....all of our 7 rooms were spotlessly clean and well equipped. The receptionists couldn't have done enough for us...they were so accommodating. Anyone who wants a mini break should definitely consider this beautiful hotel...we have stayed at many hotels on a Wowcher deal and all of us agreed The Higher Trapp has been the best. Many thanks to all the staff.....we will see you again soon!!!!!!!!!

"Lovely Stay"

yv0nne67, Salford, United Kingdom 29/03/2016

This is our second visit to this hotel, we find it ideal, we take the dog so we are in the building separate to the hotel, rooms are modern and spacious, bathroom is a lovely size with a bath and a shower. We ate in the restaurant on both nights and the food was lovely, service was spot on, breakfast was lovely. All the staff were polite and courteous. We really like this hotel, it suits us and it is local for various places, I would recommend it and we will be going back.

"Friendly staff but very tired rooms"

angelfish2222, Croydon, United Kingdom 29/03/2016

My step-sister got married here and my partner & I stayed in one of the rooms in the main building. The wedding itself was well planned, the staff friendly and helpful (although a master of ceremonies might have made the managing of guests smoother). Rob, the bartender deserves a shoutout as he was awesome. Sadly the room itself was very tired, the bathroom had obviously been patched up (badly) and the wardrobe was on its last legs too. The bed however was immensely comfy and we slept like logs. Some TLC on the decor would have made this a lovely hotel to stay in, but as it stands I don't think its worth the price we paid.

"Easter Sunday Lunch"

carolecleaver, Manchester, United Kingdom 29/03/2016

Booked a table for eight four adults and four children on Easter Sunday, unfortunately we had to wait over an hour for our meal, by this time the children were getting a bit fed up. We have had several meals at The Higher Trapp and only the last two occasions we noticed that although the food was excellent the portions of potatoes and vegetables were very limited, only 1 roast potato and a small amount of mash, we left still feeling hungry. Carole

"Weekend break"

marshall1933, UK 29/03/2016

Excellent stay. Hotel is in a fantastic location with amazing views. Despite negative reviews about this hotel needing refurbishing, this is rubbish, yes it has older features, but this suites the hotel and location. To be modern would not fit in with the building and its characters. Upon arrival Jess on reception was very helpful and happy. No lift in hotel, so she carried our cases upstairs. View from our room was spectacular. Clean comfy beds and a large bathroom. Breakfast plenty and filling. We ate in Fitzy's Bar & Restaurant (within the hotel) on our second night, food very nice and not too expensive. Some of the meals are quite dear, but you can eat on a budget if needed. The only problem is there is no separate section for eating, so you are sat within the bar area as well, so if you want a quiet meal and the bar is busy this will not be the case. The views are amazing from here, and sitting having breakfast watching the mist disappear and the sun come up (if your lucky) is very nice and relaxing. All staff within the hotel are very friendly, helpful and will stop and chat to you. The lounge area has a very large stone fire which was on during our first night. Sitting in big old leather chairs relaxing with a glass of wine by the fire at the end of a long tiring day out is heaven. The hotel grounds are nice to walk around with breathtaking views, and lots of wildlife (of the flying kind) can be seen. Overall the hotel was warm, welcoming and very friendly. A marvellous stair case with beautiful sash windows and chandelier makes this Victorian style hotel what it is. In close proximity to Pendle Hill and Clitheroe and half hour drive to Skipton, worth a visit to the market. Would highly recommend it and will definitely be coming back. Thank you Higher Trapp

"Fabulous stay in a lovely Hotel"

LizaGlover, Lytham St. Annes 28/03/2016

Stayed over for a last minute Sunday break, we stayed in the lodge in the grounds,a lovely seperate part to the hotel overlooking the grounds, we were able to take our pooch for 10 and she was allowed in the bar area. We had sandwiches on arrival which were lovely then back to our room to relax. Tea coffee chocolate and biscuits were provided and were topped up as requested. After contemplating what to do for dinner we picked up a Sunday evening menu for Fitzy's bar and chose to eat there. We had a burger, fish and chips, homemade cheese and onion. Pie and a children's meal, all very tasty and reasonably priced. Overall we have a lovely overnight stay and hope to be back soon

"Be careful what room you get!!"

holidaybluesx, england 27/03/2016

Stayed here for one night over easter weekend, the room we got in was like a bad blackpool b and b.. tatty old furniture, tiny, old fashioned dirty walls terrible waller and freezing cold. We got moves to the lodge which was much nicer with lovely views. The restaurant made it as the staff and manager were welcoming and nice. These made the stay really. Wouldn't return as no pool etc and wouldn't risk getting a bad room again until they're been refurbished

"Excellent overnight stay"

katrina l, Manchester, United Kingdom 25/03/2016

From the moment we stepped into reception we couldn't have been made more welcome. Jess the receptionist was friendly, genuine and warm. We upgraded to a platinum room which was huge with an amazing view over the gardens and hills beyond. The room was extremely comfortable with a host of extras provided free of charge - even down to fresh fruit. The only reason I didn't give 5 stars is that some of the hotel needed a little updating decor wise. The breakfast provided the following morning was of a very high standard and all the staff were friendly and helpful throughout. A well run hotel in a beautiful setting

"Welcoming and helpful staff"

Tom M, Brisbane, Australia 22/03/2016

While the property may be in need of some refreshment, this was more than made up by friendly and welcoming staff which provided a warm and comfortable environment. Happy to recommend for a night or two

"Great food, excellent service"

rachelique, South Shields 22/03/2016

We stopped for one night for business. Room was spacious and bed really comfortable. The shower was a bit tight for my partner but it didn't bother me. Nice that there was a separate shower cubicle and a bath available. Food was great! We had an evening meal there (chicken with veg and cheese pie - both really tasty) and breakfast (cooked, good quality, and there is a continental buffet). Service was really friendly. We would definitely stay again if we are back in the area.


Sue H, Chester, United Kingdom 21/03/2016

A brilliant stay in a superb room with a wonderful view. A quiet location ideal for those seeking peace and quiet. The food was without fault and reasonably priced. The staff couldn't have been more courteous or helpful. We shall certainly return.

"Weekend break"

LinGar1, Birmingham, United Kingdom 20/03/2016

Great relaxing weekend break at Higher Trapp, a Christmas gift from children. Staff very friendly and accommodating, going out of their way to ensure you enjoy your stay. Stayed in lodge, clean room with all you need, lovely extra touch lavender pillow spray. Food very good

"Stop over for a wedding locally"

Suzy T, Leeds, United Kingdom 18/03/2016

Lovely location, rural and quiet, room was clean and everything we needed. Really thoughtful touch was the lavender pillow spray! Excellent breakfast Lovely old worlde charm , wood panels etc and character.

"best western higher trapp"

hirobo80, Todmorden, United Kingdom 15/03/2016

would recommend this hotel as all the staff make you feel most welcome and want you to enjoy your stay . The grounds and setting are lovely for weddings and for just relaxing or for the walkers there is the surrounding country side.

"Hen Party On Saturday 12th March - Murder Mystery Theme"

Eric S, Colne, United Kingdom 14/03/2016

My Hen Party on was held at the Higher Trapp. My party was one of the largest on the night (being 39 of us). The theme was a school reunion for Grotsforth School "Friends Reignited". The actors who were there got everyone involved right from giving everyone a name to getting people up dancing and of course the murder. The whole evening from start to finish 7pm till 1am was a huge success. The food, the entertainment the staff - we could not have wished for a better value for money night. We would not hesitate in recommending the Higher Trapp party nights to anyone if you are up for laugh and generally having a good time the Higher Trapp is the place to go. The "Hen" - Sharon Knott

"Weekend break"

scouser24, Liverpool 13/03/2016

The service was first class could not fault our room it overlooked the gardens it was big and spotless we upgraded to the bridal room with four poster bed you had two armchairs to sit in bathroom was a good size with a jacuzzi bath

"Weekend stay"

terry c, Southport, United Kingdom 12/03/2016

We are currently staying here for the weekend. We got the deal from wowcher which is a great deal. Our room is in one of the lodges which is seperate from the hotel. The room is nice and bright and clean. We have dined at the fitzys bar both evenings, the food was really nice and presented well. On our 2nd evening dining we were sat on a table next to a very critical couple. They were rude to the staff, who i have to say handled them extremely well and were very polite and professional even though the couple was quite rude to them. All of the staff clearly work to a consistant high standard and it showed throughout our stay. We will definitley be returning here. Thankyou. My one and only criticism is that our paticular room could do with updating, maybe new carpets and bed.

"Impressive stay"

MikeSaints, Southampton, United Kingdom 10/03/2016

Stayed one night here, and were upgraded to Platinum Suite, perhaps as we are BW loyalty card members. Huge room with bay windows overlooking gardens and distant hills. Slightly cool, despite two large radiators, and still a hint of paint smell, following recent refurb, but an impressive room. Cafetière coffee and 2 large freshly made chocolate cookies, plus fruit and complimentary drinks helped the positive feelings. Breakfast was quite good, helped by friendly staff.

"Great hotel in excellent position with views of the mountains"

541rosemary, North Yorkshire, United Kingdom 07/03/2016

The accommodation is excellent.The food is good and imaginative with a breakfast that caters for everyone.The staff particularly in the restaurant are very friendly and cannot do enough for you to ensure an enjoyable stay.Excellent position for exploring The Forest of Bowland with it's walks and lovely villages and interesting pubs.

"Wedding venue"

780janettec, Greater Manchester, United Kingdom 07/03/2016

The Hotel is in a lovely location, all the staff friendly and helpful,the room was clean and had useful amenities, the food was nice, wifi in hotel was instant, plenty of car parking places, we would definitely stay again.

"Great Service"

User 06/03/2016

All in all a lovely weekend with a great deal found on wowcher. The restaraunt and bar staff were great and made our stay very enjoyable. Sheila in the restaraunt was fantastic and a lovely person.........


Karen T, Leeds, England, United Kingdom 04/03/2016

Booked a surprise room for my daughter and son in law's wedding night a big thank you to the higher trapp and especially the receptionist on duty on 25th february you where so kind and helpful and the room was beautiful

"wowcher deal"

els54, kingston upon hull 22/02/2016

we was in room 12 in the main Hotel. single beds so we pushed them tog (and back when we left ) oh boy how much dirt wouldn't like to say as when it was vac under them beds. Our condiments was half empty no tea, no coffee, and only 4 milks. but not so much of a problem went to desk filled me up although I would say it is the job of the housekeepers not the desk staff. Also the tiny spritz of lavender 1 was completely empty once again the housekeepers job .We had a nice large room bonus shower and bath great for my relaxation. But on showering the floor was soaking wet due to the glass screen not fitting correctly. had to use the bath mat to soak the water up every time we showered. reported to staff on desk.. We was rather disappointed to have a separate menu as we was on a wowcher this has never happened before, and we thought the menu was a little drab for choice. Breakfast was very nice though plenty of everything. But the staff was very pushy we was brought our Full English before we had even finished our cereal. we said not just yet please crickey what was the rush.

"Fantastic weekend"

Joanne S, Sheffield, England, United Kingdom 22/02/2016

Hotel was easy to find and had plenty of on site parking close to the hotel. Reception found our booking quickly and check in was easy. We didn't actually stay in the main hotel but in a lodge at the end of the car park which wasn't a big deal as it was only a short walk. We booked in for a meal on the Friday evening and were served quickly. They had an extensive menu and specials board. The food arrived in a reasonable time even though they were quite busy. The food was tasty and they had some different dishes on the menu to the norm. The room was comfortable, warm and clean. It had tea and coffee making facilities. It had a spacious bathroom with a heated towel rail and plenty of clean, fluffy towels. Breakfast was brilliant with plenty of choice - fruit, yoghurt, cereal, toast and jam and a full English, tea and coffee and a choice of juices. All staff were friendly and helpful. This is a great hotel and I would definitely recommend to anyone.

"Lovely staff overall nice stay"

george054, england 21/02/2016

Staff , food and rooms were nice. The staff make you feel really welcome and do all they can to help you.The lady on reception did advice us there a wedding on our second night. I could hear the music even in the bath.Then the guests till about 1am. EVERYONE'S allowed an amazing wedding so it didn't ruin our stay ,just meant an early night once home. We will definitely be returning

"Business trip"

Rat_Tabs, Ramsey, United Kingdom 21/02/2016

Stayed as had a meeting early the next day in nearby Burnley. Room in the lodge was massive and had a good shower, always a good sign. A little noise from other rooms in this part of the hotel but otherwise quiet. Food in the bar is great with a good choice off menu as well as a specials board. Very good hand pump draught beer too. Good value especially with a Dinner Bed and breakfast rate within my budget! Sadly the very poor quality of the breakfast and its service has downgraded the rating to 3 stars.

"Superb half term break"

Sarah B, Greater Manchester, United Kingdom 19/02/2016

Stayed at the hotel as our base with the kids for a few days, what a place and lovely staff. We used it as a base to explore the Ribble Valley taking in Clitheroe (the castle), a walk up Pendle Hill (no witches) and visit to Boundary Mill for some retail therapy whilst Dad took the kids to the cinema on a day it poured down. Hotel staff were really nice, the hotel is in a lovely position with cracking views. The breakfast was mega, hubby pigged out majorly whilst I ve got to say the porridge was immense. We were in a different room for breakfast and dinner as the restaurant was being refurbished which was a little disappointing but you cant have everything. We took a sneaky look on our way out, wow looks amazing. Hopefully we ll be back soon to try it out, thanks guys!!

"Beautiful Country Hotel"

hiya39, Portadown 18/02/2016

This hotel has character in abundance. Staff friendly & helpful. Foods is lovely (limited menu at present due to refurbish of restaurant but when open again i am sure will be great) Views are stunning. I choose this hotel as close to my HQ when travelling for business and i wouldn't stay anywhere else. Only negative is that walls are thin and sometimes hear TV/Phone conversations from adjoining room.

"A Mini Break"

L C, Cumbria 15/02/2016

Firstly i can not fault the staff Rebecca & Jessica help with all our needs before we arrived then on arrival was met by the Manager a very nice check in the rooms are beautiful with every lovely and clean, the beds where so comfy, the lady that was over everyone in the dining room could not have been more helpful and service was top class, the food was cook nice and breakfast was lovely and hot and a lot to choice from the grounds where beautiful and we enjoyed our stay,

"excellent stay"

stuart p, Manchester, United Kingdom 13/02/2016

we were looking to stay in the area with a dog friendly hotel and found the higher trapp well from the start we were welcomed with smiling friendly staff who directed us to the annexe building which is open to dog owners and as we entered the room large immaculately clean room with all the facilities you would require. in the evening when we went down for dinner the staff set up a table setting for my wife and myself in the lounge as we had the dog and this was very much appreciated the food arrived and was amazing we really impressed, The restaurant manager Sheila was absolutely amazing she could not do enough for us and was very attentitive to all our needs so we thank you for that Sheila amazing service . all in all an amazing experience run by amazing staff

"Pub snack"

jbmcv1, Preston, United Kingdom 10/02/2016

Enjoyed eating here as it gives a good atmosphere and also gives great prices. It offers 2 for 1 with some choices which are great value. Well worth visiting. Has lovely grounds too and looks good for functions.

"Great Wedding at the Higher Trapp"

Jayne M, Morecambe 08/02/2016

We visited the Higher Trapp for my step daughters wedding. Arriving on the friday for the wedding on the saturday, the staff from the reception were very helpful and friendly. The setting is absolutely gorgeous. The room (room 8) was very spacious (very handy with all we had for the wedding) with excellent tea and coffee making facilites. We had a great nights sleep and the walls must be quite thick as we heard nothing from the neighbours. Breakfast was Continental of Full English and was excellent with again very helpful and friendly staff. There was a wedding co-ordinator Katie who was very professional and dealt with any request we had, her team were again helpful and friendly although very professional, everything went like clockwork and the food was excellent even though the meal time over ran with the photographs. The transformation of the room from ceremony to wedding breakfast to night do was carried out expediently without any fuss for the wedding party. All in all we had a fantastic day and couldn't have wished for anything more. I would definitely recommend the Higher Trapp for a hotel stay or a Wedding Venue or a hotel stay.

"Excellent hotel"

juliedD3457DK, Preston 07/02/2016

We were at a family wedding, the hotel was excellent. Really friendly and homely. I would really recommend it as a wedding venue, great photo opportunities. The weeding breakfast was brilliant and the staff really helpful. Nothing was too much trouble.

"Wonderful stay"

kazgraybeth, Wakefield, United Kingdom 31/01/2016

We had a wonderful two night stay at the Best Western Higher Trapp.The staff were attentive but not intrusive. The room was clean and comfortable. The food in Fitzys bar was probably the best we have had anywhere especially the home made curry.Will definitely return.

"Manor House with nice garden"

Duruelo, Zaragoza, Spain 29/01/2016

Good location in the Hills of Padiham near Burnley. Manor house with nice lobby and bar area. Convenient food served and cocktails available . Good breakfast selection also with to be mentioned . Rooms are a bit noisy but with acceptable . Wifi is available and works well. TV has a wide selection of channels . Pillows and bed also good also I would prefer a sheet over the duvet. a All in all a nice stay at reasonable fare. Min would recommend the Higher Trapp.

"Couldn't of been any more perfect!"

Lisa B, Accrington, United Kingdom 23/01/2016

We got married at the Higher Trapp on the 21st Jan 2016 and we really can't thank the staff enough. From the moment we booked it, right through to us checking out a couple of days after the wedding, we were thoroughly looked after. In preparation for the wedding when we spoke to Donna, she was always so helpful and informative and always kept us up-to-date with what she would be doing and what we needed to do. If we needed to know anything I felt that I could contact her and it was never too much trouble and we would always get a quick reply. The day before the big day, we met Katie who made us feel so welcome and relaxed and again nothing was too much trouble. Katie was back at the hotel the morning of the wedding and along with all the other staff, made our day run so much more smoothly than we could ever imagine. It's as though every member of staff were always one step ahead of us and they each knew what their role was throughout the day. Everybody was polite, helpful and so professional. The reception staff really were second to none and we honestly felt like we were part of the 'Higher Trapp Family'. All of our guests commented on the politeness, professionalism and how relaxed the staff made you feel and I am pretty certain you will be getting some returning guests from our wedding party as well as ourselves. Our day was relaxed, organised and absolutely perfect and none of that would of been possible without every single member of staff at the Higher Trapp Hotel from Donna and Katie to all the reception staff, the waitors, waitresses and bar staff on the day, the staff who served us all breakfast the morning after and the house keeping staff who returned a number of items to us that they found we had left in the rooms. So from the newly wed Bancrofts, thank-you so much for making every minute of our special day perfect!

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
To the 'Bancrofts' Thank you so much for a wonderful review of our hotel. It was a pleasure to be a part of your special day, we are delighted to have exceeded your expectations. Thank you for your comments about the staff in particular Katie and Donna, I have passed your feedback onto to all the team. Although your wedding day is over, we would love for you to come back and see us again, Katie and Donna would love to see you both. From all of us at the hotel, we wish you both the very best for your future together, Warm Regards Jamie Proctor General Manager

"Amazing place at such a delicate time!"

User 17/01/2016

Me and my partner booked a dog friendly room for two nights at very short notice. As in, we booked it whilst on the motorway to the hotel! Unfortunately, the reason for our stay wasn't pleasure. My husband's grandad was in his last days so we traveled from Leeds to Burnley to be with him and family. We also had to bring our Yorkshire terrier with it being such short notice. We checked in late and we can't compliment the place enough! The room was clean, fresh looking and tidy considering its for guests with dogs. The only complaint I have is the water pressure in the shower (room 30). Literally just a trickle! Because of my husband's grandfather passing the first morning of our stay, we often ordered room service as we arrived back at the room late and slept late and despite it snowing heavily, the staff ventured down the icy paths to bring us a hot meal. They really were amazing! The other complaint I have is we were charged for four breakfasts, two for each morning we were there. My husband was the only one to have eaten any breakfast and we didn't even book the room to include breakfast! When he asked about this at check out, he was told they couldn't refund for the breakfasts and we'd have to contact them through email. Bit of a farce but other than that, perfect hotel, staff and and beautiful grounds!

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Thank you for taking the time to write a review of our hotel. I am pleased we were able to offer a comfortable stay during a distressing time. Thank you for your comments about the staff and facilities, I will pass your feedback onto all the team. I am sorry you were overcharged for your breakfasts, there is no reason we could not have processed the refund at checkout time. Please contact me direct on jamie@lavenderhotels.co.uk to organise a refund for this. I have passed your feedback to maintenance regarding the shower in your room. We hope you will return to the hotel and look forward to welcoming you back. Best Wishes Jamie Proctor General Manager

"Great place dog friendly"

nobagaboo, Birmingham, United Kingdom 17/01/2016

Excellent room thank you large flat screen . Helpful staff . Good tea coffee facilities in room . Food delicious we ate breakfast and evening meal 2 nights . The room was large and clean in a separate building . Bathroom was also good . Nice little touches like bottled water in room .

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Thank you for your kind review of our hotel, I am pleased you enjoyed your stay with us. I am delighted to hear we exceeded your expectations and I look forward to welcoming you back soon. Kind Regards Jamie Proctor General Manager

"weekend break"

JANET C, Lancashire, United Kingdom 17/01/2016

This hotel is fabulous, all staff at the Trapp Hotel are efficient, friendly and affable. This hotel is excellent value for money and you wont be disappointed if you stay. We went on a Living Social voucher and stayed for 2 nights, bed breakfast and evening meal with free bottle of Prosecco all fro £99.00.

"Fantastic meal"

Alan W, Douglas, United Kingdom 15/01/2016

Wow what a fantastic meal we had last week. Well done to you all. Excellent service ladies. One tiny tiny irritant. If a customer is having steak please provide a steak knife without asking . Other wise can't fault you

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Thank you for your wonderful review, I am delighted you enjoyed your meal with us. Sorry about the steak knife, it is normally placed on the setting once the order has been taken! Hope to see you again, Warm Regards Jamie Proctor General Manager

"Regular winter break"

SAJAR, Glasgow, United Kingdom 13/01/2016

Great relaxing couple of days. Staff are so friendly and helpful and for a 3 star hotel the food is very good with an excellent choice. We keep going back regularly because of the welcome we receive and to have a chat with Raymond the "master barman".

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Thank you for your kind words about your recent stay with us, I am delighted you enjoyed everything. Thank you for your kind words about our staff in particular Raymond, I am so pleased the service you receive encourages you to return. We hope to see you again in the very near future. Kind Regards Jamie Proctor General Manager

"Restaurant staff pathetic "

User 12/01/2016

Hotel is fantastic can not complain about it, but our visit to the restaurant has let it down! Food is great but service was shocking, we had to ask to be served even thou people who walked in after us where served within 5mins of sitting down... On top of this whilst I was stood at the bar getting a drink on of the "kids" serving said to a colleague, "is that for the awkward table, 18," believe it or not it was our table, the ones who had to ask after 30mins to be served... Pathetic...

"great food not so good superior room"

Tracey S, Atherton, United Kingdom 09/01/2016

Higher trapp is a very nice hotel, receptionist welcomed us felt like she couldn't do enough for us, our room was a superior room but not superior in my eyes, orange was mouldy, dressing gowns only had one belt, and the door had a inch gap so at night the room lit up from the light from off the corridor this was my worst ever sleep i had in a hotel, bathroom was not finished to a good standard looked as if odd job man did it, We had dinner and it was to die for, extremely good food, as was the breakfast piping hot quality food. waiting on staff excellent service, i think the food was the best in any of the bestern hotels i have visited. need to look after the chef to keep him there. In my eyes hotel needs to advertise more and get party night package offers to entice more business get the hotel back to how it use to be

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I am delighted to hear you enjoyed the food in the restaurant and received excellent service from our team, I will make sure these comments are passed on. I am sorry you were disappointed with your accommodation, your feedback has been passed onto the housekeeping team for review. I have asked maintenance to resolve the issue with the bedroom door letting light in and this will be remedied immediately. I hope you would consider returning to stay with us, Warm Regards Jamie Proctor General Manager

"new year celebrations"

rntaylor9, Bolton, United Kingdom 04/01/2016

My wife and I went to the Gala Dinner on new years Eve and The meal and entertainment were excelent. We stayed the night and both the room and service were of a high standard. This is the third time we have stayed here and enjoyed it every time .

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Thank you for your lovely review of your recent stay with us. I am pleased to hear that you enjoyed our New Years Gala event, I will pass your comments on to the relevant departments. We hope you will return once more for the next New Year events, Kind Regards Jamie Proctor General Manager

"Ridiculously good value and accept Pets!"

Lpriestman, Faversham, United Kingdom 30/12/2015

We decided to chance our arm snd use this hotel instead if the usual travelodge as we know they accept dogs (but for a fee). This hotel accepted our dog at no extra charge and what was more surprising was the fantastic view from the two windows in our room. We decided to have breakfast as well and all for under £60. An absolute bargain and would recommend. If you are going and you had a dog ask for room 22 in the rear lodge. Fantastic!

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Thank you for your kind review. I am very pleased all 3 of you enjoyed your stay with us, we always welcome canine guests with well behaved owners. I hope you will return to the hotel, perhaps in the spring when our grounds are ideal for exploring, Kind Regards Jamie Proctor General Manager

"Christmas Break"

208dandi, Chester, United Kingdom 30/12/2015

In spite of terrible weather my wife and I thoroughly enjoyed our three-day break. The special meals for both Christmas and Boxing Days were very good value for money. Other meals, including breakfast, in Fitzy's Bar maintained the same standard. The room was spacious and comfortable with a good view across the valley. Members of staff were very courteous and helpful at all times. All-in-all a pleasant experience and we may well make a return visit when suitable.

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Delighted you enjoyed your stay with us, despite the terrible weather. I am pleased you both enjoyed the special meals provided on Christmas Day and Boxing Day, I will pass your comments on to the front of house and kitchen teams. We hope you will return again for this years festivities. Best Wishes Jamie Proctor General Manager

"best hotel ever.stayed in quite alot."

bettercup, england 26/12/2015

from reception through out.if I was an inspector looking for fault .I couldn't.it stands out. .all staff friendly and helpful.and I mean all staff. .stayed Christmas eve and Christmas day.all food.breakfast and meal good quality.and reasonably priced.no chef Christmas day night .but still managed to put a few sandwiches and chrisps out.with no charge.one offered a mince pie.its just little things.tryed to get Christmas dinner but fully booked I was told so went to other..

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Thank you for your lovely review, it is very pleasing to read your excellent feedback. I am delighted you enjoyed Christmas with us. Our Christmas Day festive dinner does get booked up far in advance, so perhaps you could enjoy it this year. We look forward to welcoming you back. Kind Regards Jamie Proctor General Manager

"Well worth staying"

Chris W, Bristol, United Kingdom 19/12/2015

Great staff , excellent room and good dinner menu . Breakfast was plentiful but over- over cooked to such an extent that I was tempted to play cricket with the poached eggs , nevertheless quality of the ingredients was very good

HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
Thank you for reviewing our hotel on trip advisor, I am pleased you found the room and dinner excellent. I am sorry to hear that breakfast was not up to the same standard. We normally receive positive feedback about our breakfast, and I will pass your comments onto the breakfast chef. I hope you will come and stay with us again in the near future, Kind Regards Jamie Proctor General Manager

"Enjoyable stay"

Alison S, Alton, United Kingdom 18/12/2015

Stayed for one night, a very warm welcome and comfortable room. Food in the bar/restaurant was fine - not haute cuisine, but enjoyable. Good breakfast. Fantastic view from the bedrooom. Great location for functions.

"Stay and eat"

bobhYorkshire, yorkshire 17/12/2015

Lovely cosy hotel with great staff but awful food. Got to be the worst Fish and chips ever which is supposed to be one of their specialities . Skinny small piece of fish not fresh, the flesh was the colour of trout . Greasy thin batter and greasy chips straight out of a deep fat fryer. Food the previous occasion was poor also , piece of dry beef with Yorkshire so it wasn't a one off . Great shame the food quality which they shout about let's them down . Send out for your fish and chips it would serve you better rather than offering what you do as a supposed special The bar is great with some really good ales and the staff throughout the hotel couldn't be nicer

"Warm and welcoming stay"

Alison S, Alton, United Kingdom 16/12/2015

This was a one night stay, which was very warm and welcoming. Not luxury, but nor was the price. Bedroom had a fantastic view. A super location. Good breakfast and evening meal in the bar, which was fine. Very friendly service.

"Higher Staff, Higher Trapp"

Hamza A, Pinner, United Kingdom 16/12/2015

What can I say? Stayed over at the Higher Trapp for the second time and we were not let down. I've always said that the the people make or break any trip that you take. The people at the Higher Trapp have consistently been on hand to make our stay comfortable and welcoming. Jamie the manager, patiently helped us navigate the flooded roads to reach the hotel safely. Rebecca and Jess on reception gave us the friendliest welcome and ensured that our room was sufficient - the Higher Trapp is an old building with large rooms and an old heating system - we had an electric heater waiting to greet us. The two "Dolly's" in Fitzy's bar made our last day memorable, full of cheer and heart-warming conversation. We would highly recommend this hotel to stay (we certainly will be staying again when we visit Lancashire). The hotel has amazing views and gorgeous period décor, excellent locally sourced food (including fantastic ice cream) and above all, the people who work there genuinely care that your experience is a good one. A massive credit to them.

"short stay on business"

dion108, Oxford, United Kingdom 12/12/2015

friendly warm welcome from all the staff very helpful for any requests that were made,whether small or large accomodation very comfy,clean good wash/shower facility food was very tasty and just as important hot restaurant was top knotch,recommended hotel to use

"Really good sleep"

leedsutdskin, Wakefield, United Kingdom 06/12/2015

I booked this hotel as I needed dodgers to stay in the area and got it at a good price. The were weddings on both days I was there which made the hotel busy and noisy but they put me in the annex which was really quiet. The check in was quick. The room was lovely and bigger than I expected for the money. There is lots of hot water for both the bath and the shower. I had requested that I had some algebraically to tea and coffee as I don't drink either but there was just got chocolate and no herbal teas. The breakfast was very nice both days although they take a long time to make the porridge and my cooked breakfast was brought at the same time. They did have a good range of herbal teas which I appreciated. I find it hard to sleep in hotels but slept so well here even though the room was a little too warm for me. The wifi had a strong signal and it connected easily. Due to the poor weather I was unable to enjoy the grounds. The roads to the hotel at country roads so could be bad in winter but didn't flood which was good.

"Old fashioned comfort"

User 02/12/2015

We stayed here in 2013 and august 2015. This time it was in one of the cottages. Excellent accom, clean, comfortable, wifi,couldn't fault the service and friendliness. Food basic but well cooked and presented. Would stay there again.

"Needs updating badly"

tracycEngland, England 29/11/2015

Luckily we were only here for one night, the grounds and views are stunning that's why I have given this place a two. The carpets in the landings are old and worn, and needs decorating. The room was clean but horrible! The kettle didn't work either not great when you haven't even been given the number for reception to report it. We reported it on checkout not even an apology just a thankyou for letting us know.

"Lovely venue"

mystic_9, cornwall 26/11/2015

We were in Lancashire for mum's funeral and this seemed the ideal place to visit it did not disappoint it was a wonderful place, excellent value and the bed was the most comfortable and we will be visiting again. The receptionist was very efficient and she made us feel very welcome. The views out of the window from the hotel room were spectacular and the grounds were very well kept and would be ideal for a wedding. We will return in March as my brother is getting married so it will be our first choice.

"Needs Some Updating"

User 10/11/2015

Very old fashioned hotel but the rooms were clean and tidy. Could do with some updating including bathrooms but everything functioned correctly. Food in the bar area was typical pub food and just ok. Breakfast was again just ok. Best thing was the staff who were lovely and chatty. However if you need to work online/VPN/RDP then the free internet access is poor where ever you are in the building. Tried to use my phones on Vodaphone and 3 who were both struggling to get signal too.

"family wedding"

567jek, Burnley, United Kingdom 08/11/2015

all our family and friends had a fantastic time. all your staff were very polite and attentive.the dinner was hot and lovely, just one point to make about the supper, the bacon and sausage were under cooked, having worked in the food industry, most people like there bacon etc. well done. apart from that it was spot on. mr. j kelly

"Yearly visit "

User 07/11/2015

We stay here twice a year, as it accommodates dogs. However the rooms are looking tired and dated, the beds appear to be getting smaller. We would probably not stay here again, although I would recommend their breakfasts, and staff are very good.

"anniversary stay"

sctteccles1, Blackburn, United Kingdom 04/11/2015

Hotel is close to home, been before to a wedding as well. Wanted somewhere close for an anniversary night away without the kids. Room was nice enough, until we moved the bedside cabinet and pushed the 2 single beds together ! the shelf behind the bed was dirty and had dead flies on it. However moving the bed uncovered an array of toe nail clippings a previous guest must have discarded and pushed the beds back over them. Although on closer inspection a few clippings were clearly visible when the bed was in the right place....disgusting. I mentioned it to the receptionist on the way out. We also had to wait half an hour for a hot chocolate in the afternoon. The first try came to us cold and had to be returned. The glass it was in was even cold. The second attempt was lukewarm and as the cream on the top had a bit missing where my wife had tasted the first one, it had been microwaved to a lukewarm temperature. We left it and got a glass of wine instead ! Food in the evening was nice, we both enjoyed the mussels. Beer was nice too with a selection of cask ales. Breakfast was good although a little slow. We were first in the dinining room and had to wait 35 minutes before we got any food.


Heather W, Burnley, United Kingdom 26/10/2015

An excellent evening was had by all at the big celebration our Rotary Club had there recently. A beautifully set out room, decorated tables, silver service and excellent food.The waiters/waitresses worked well together and provided excellent service.

"truly great customer service"

christineh1232015, Warrington, United Kingdom 25/10/2015

Clean rooms, good food and the best customer service i have experienced. All the staff are always pleasant and nothing is too much trouble. Beautiful settings and when the weather is kind it is great to sit outside and just enjoy the moment.

"Family lunch"

Bob L, Bangor 23/10/2015

Ten of us had a most enjoyable family meal here on a Saturday earlier this month. The food was delicious and the staff were very helpful and friendly. The hotel is set in beautiful grounds. We shall definitely return.

"It was not a trapp"

Dale H, Basingstoke, United Kingdom 21/10/2015

Stunning location although not really near anything else but beautiful gardens and scenery. The room was well presented and clean, the bed was comfortable and the room was lovely and dark, slept very well. The bathroom was disappointing though, the shower seemed to take ages to get hot and the toilet needed more flushing power. The décor in the hotel in the dining room bar area is lovely and breakfast was freshly cooked and was superb

"Lovely Hotel"

2Amig0s, Taunton, United Kingdom 19/10/2015

Stayed for 2 nights in the annex. Our room was large with a comfortable bed, clean and quiet with wonderful rural views. Main hotel was a little dated but charming and the hotel staff were exceptionally good. Friendly and helpful and nothing was to much trouble, the best service we'd ever experienced. Cooked breakfast was fantastic fresh and tasty. A great location. would recommend.

"Sadly did not live up to expectations of a country house hotel !"

Fowlersontour, Liverpool 19/10/2015

Stayed 18th October for one evening on a dinner bed and breakfast option, purpose of visit to meet up with friends . Location was perfect, especially because of the beautiful autumnal colours that surrounded us The grounds would be amazing for a wedding, but the rest was a let down.We upgraded to a superior room, we had a very pleasant view but the room was so dated.Old fashioned, tired looking carpets, wallpaper and furnishings. Hospitality tray was excellent and the bathroom had lovely luxurious towels and good complimentary toiletries. The biggest disappointment for us was the fact that guests have to dine in Fitzys bar, there is no restaurant. Images of dining in a country house hotel lead you to expect a traditional style restaurant with linen tableclothes and fine table ware etc.Fitzys bar does not match this at all , it is a bar no more, no less.The menu was also a huge let down, bog standard fayre, burgers, fish and chips, roast dinner etc.The food it self was plentiful, in fact the portions were slightly too big, we all felt it was microwaved as the plates and food were unbelievably hot.Generally not great, rock hard vegetables, over cooked chicken, the croutons with the caesar salad more like pieces of toast than deep fried and no parmesan shavings as you would expect. Breakfast was mediocre to say the least. All the staff we encountered were extremely pleasant and hard working. We expressed our concerns and disappointment this morning prior to checking out to Jess Jones on the reception desk . She was very polite and dealt with us in a very courteous manner, thanking us for the feedback we provided. She offered us suitable compensation and said she would ensure our comments concerning the hotel's title of country house hotel which we feel is misleading with regard to the dining experience would be passed on to the relevant department. If we had wished to eat in a bar/pub style atmosphere we would have chosen one of the many gastro pubs in the Clitheroe area.Sadly a disappointing stay but thank you for the excellent customer service we received.

"Sunday lunch for 20, fabulous food and lovely staff."

Becca S, Blackburn, England, United Kingdom 18/10/2015

Visited today for our grandparents golden wedding anniversary, the food and service was excellent, all the staff were very helpful and nothing was too much trouble (including taking several family photos) I would definitely reccomend and will certainly visit again. Thanks to Sheila for looking after us xx

"A peaceful haven with helpful, friendly staff"

EgbertNochips, West Yorkshire, United Kingdom 18/10/2015

Just had a lovely stay at the Higher Trapp Country House Hotel and it was wonderful. The area is very interesting, with the charming market town of Clitheroe complete with castle, lovely Whalley with its abbey and the famous, brooding, witchy Pendle Hill all on the doorstep. The hotel is a splendid, peaceful haven. The complete antidote to the rat race. The architecture is stunning, the gardens and views a delight. Perhaps the hotel's greatest asset though is its knowledgeable, helpful and friendly staff. Kerris, Raymond and Ann head of housekeeping, were especially attentive.

"Very Nice"

User 12/10/2015

The architecture of this hotel is amazing. When you book a room, make sure to ask for one in the main building as that is the old part of the hotel. The food is really good, based mainly on vegetables, so a healthy meal at the end of the day. The rooms could see some minor improvements but overall it has been a quite pleasant experience.

"If your staying here eat here"

nokando, Matlock, United Kingdom 11/10/2015

We had a family get together to celebrate a birthday here.The accommodation was good ,clean and perfectly serviceable ,although the bathroom was looking a little tired.Where the Higher Trapp scores is that the staff were never less than very good and in the case of Sheila Luke and Ray in the restaurant they were outstanding .They looked after us a treat and we couldn't fault them .Some nice touches like a birthday card from the staff made it a If your staying here eat here When did you travel? I certify that this review is based on my own experience and is my genuine opinion of this hotel, and that I have nolovely evening. I can't remember the last time i was treated so well by hotel staff.

"Good location."

Suratrichard, Surat Thani, Thailand 06/10/2015

Although I had visited the Higher Trapp many years ago, I had never stayed here before. We thought it would be a pretty safe bet being in the Best Western group. We weren't disappointed. It's situated in a nice part of the countryside but only a few miles from the M65 motorway so access is OK. There's plenty of car parking spaces. We had two nights here whilst seeing various friends in the area. There's lots of oak panelling and a lovely old creaky staircase in what was, at one time a private residence. The room was fine and most importantly had a very comfortable bed. No problems with housekeeping and we had everything we needed in the room. Reception is at the rear of the building and both check in and check out were handled with efficiency by friendly, cheerful staff. Breakfast was part buffet/ part cooked to order and set us up for the day! The waitress at breakfast (whom we now know is called Anna) deserves a special mention for her attentiveness and warm friendly attitude. Indeed, some of the evening staff in the bar/restaurant could learn from her. We only ate here on one evening and whilst the food was OK, service was rather slow but it was quite a busy evening.

"trip to see friends"

villadebell, Marbella, Spain 02/10/2015

Always welcoming , friendly attentive staff, spacious rooms, and any problem sorted quickly and efficiently, l have been quite a few times this year and the latte machine has been broken on more than one occasion so that defiantly needs attention. Also l think that the idea of a coffee perculator in the rooms is a bad idea would never use it.

"Nice Location and Hotel, good food."

Zeke131358, Oxford, United Kingdom 02/10/2015

Stayed 2 nights on a business trip. Ate in the bar on both evenings, food was excellent , I can highly recommend the Burgers and the Rag Pie, a little on the expensive side, but worth it. The bar had some excellent local Ales. The service in general was a little slow, but that may be down to the general pace of life in this neck of the woods ( I am a city boy). I was offered a room in the annex but turned it down as I much prefer to be in the main hotel. Room was large and very pleasant with a stunning view. There were a few general signs of wear and tear, they could do with new carpets but that is being very picky. Staff were polite and helpfull. The meeting room we hired was good and the Wi-fi was sufficent. I'm a fan of Best Westerns and would definitely use this one again.

"Lovely stay"

holidaysometimer, London, United Kingdom 02/10/2015

Great food, great staff, great room. I had a single and it was perfect for 1 person for 1 night. Beautiful view to wake up to! Couldn't have asked for a nicer stay. Beautiful features throughout the hotel, made me feel like I was staying in a castle!

"Wedding Reception & Overnight Stay"

EE-AW, Rossendale, Lancashire 30/09/2015

We stayed here for a friends wedding reception Sept 2015. Beautiful place very warm and welcoming. Gorgeous views and traditional decor. Food at the reception was lovely and a good time was had by all! We stayed overnight and our room was comfortable, clean and had everything we needed. Breakfast in the morning was good and service was pleasant and quick. Overall we would be more than happy to stay here again and would recommend to others.

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