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Best Western Hotel Gregory Terrace Brisbane, Brisbane

3.5/5  - basé sur 228 notations.
397 Gregory Terrace Spring Hill, 4000, Brisbane, Australia - Ver el mapa

El Best Western Gregory Terrace es un moderno hotel situado a poca distancia a pie de los centros comerciales Brunswick Street y Chinatown, Fortitude Valley y del distrito central de negocios de Brisbane. Los huéspedes que se alojen en este hotel de Brisbane podrán disfrutar de la proximidad a Roma Street Parklands, el Brisbane Transit Center y los recintos feriales de la Royal National Association (RNA), sede del popular festival EKKA. A escasa distancia en taxi se encuentran el parque Southbank Parklands, el Palacio de Exposiciones y Congresos de Brisbane, el Complejo de las Artes Interpretativas de Queensland, el estadio Suncorp y el Treasury Casino. El Gregory Terrace Brisbane cuenta con 36 amplias habitaciones con una magnífica ubicación sobre una colina, muchas de ellas con fantásticas vistas panorámicas al paisaje urbano de Brisbane. Todas las habitaciones ofrecen acceso gratuito a Internet inalámbrico y estacionamiento cubierto con acceso mediante ascensor. Las instalaciones del hotel incluyen el popular GT's Cafe, que sirve un menú de temporada con platos elaborados con productos frescos, una piscina al aire libre y un hermoso patio ajardinado. Muchos de nuestros huéspedes vuelven cada año con motivo de la celebración de la feria de vehículos 4x4 y del Tinnie & Tackle Show en marzo, la feria de la acampada y la caravana en junio, el Royal Brisbane Show en agosto y las numerosas ferias de muestras que tienen lugar en los recintos feriales del RNA, a tan sólo unos 500 metros de distancia. El personal cordial y eficiente del Best Western Gregory Terrace Brisbane estará encantado de convertir su estancia en Brisbane, Queensland, en una experiencia realmente inolvidable. ¡Haga su reserva hoy mismo!

Best Western

Hotel Gregory Terrace Brisbane

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Piscina al aire libre
    Piscina al aire libre
  • Aire acondicionado
    Aire acondicionado
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2016
Basado en la opinión de 223 huéspedes
NOTA EMITIDA
Excelente
58
Muy bueno
91
Normal
42
Malo
19
Pésimo
13
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
16
De negocios De negocios
59
En familia En familia
43
En pareja En pareja
82
En solitario En solitario
23
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Mrs"

3
05/09/2018

It was clean and comfortable but wasn't impressed with the food. Toilet roll too far away from toilet in room. Reasonable price. Staff were scruffy dressed but friendly. Secure carpark.Suitable location.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for your feedback on your recent stay. Your thoughts are most welcomed as it assits us in creating a superior stay for yourself and others in the future

"Deceiving photos"

2
28/08/2018

Pictures are defanitely deceiving, although the price was cheap, the room wasnt up to standards. The carpets are completely stained, the bathroom was not cleaned well, there was still hair in the shower/bath & the toilet was dirty. The only plus was the morning customer service.b

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay with us We apologise for not meeting your expectations on this occasion Thank you for your kind words regarding our staff We hope you may choose to give us the chance to provide you with a superior experiance on another visit

"Ekka visit"

3
16/08/2018

Stayed at Best Western for one night to attend the Ekka night time entertainment motel just a short walk to Ekka stayed in the family room undercover parking this hotel was adequate for our one night stay.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay with us, we appreciate your feedback

"Looks like a CSI location, I was waiting for the workers to come out in HAZ-MAT suits."

1
09/08/2018

Do not believe the pictures that are displayed on this location. The "Deluxe" room we got was full of mold in the bathroom and it was still dirty!!!! The carpets had numerous stains of bodily function colouring. The smell was horrific. I had purchased the room through Expedia so I had no idea what I was walking into. The parking is not convenient and the stalls are tiny! I literally felt unsafe just being there. Before we seen the room, we were trying to be positive so we asked the worker what kinds of fun things does Brisbane offer and he literally said NOTHING yet we found out that it was a wonderful city that is chalked full of culture, dining and shopping galore! I am trying to think of something positive to say as I do not like to leave negative reviews, but, I have nothing!!!!

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to leave your feedback. We are sorry to hear we did not exceed your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Glad to hear you enjoyed Brisbane

"Easy convenient place to stay"

5
06/08/2018

Great location, easy access to both Brisbane City and Fortitude Valley. Nice views of the hinterland sunsets from the pool area and great city views from our room (13) Friendly helpful staff. Onsite cafe/restaurant also. Free onsite parking and WiFi

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you Great to hear you enjoyed your stay with us We hope to welcome you again

"Disappointed"

2
31/07/2018

The photo made it look great, it wasn't. The room had stained carpets, a conditioning unit was right outside the exit door onto the balcony from the twin room so no way to open it at all. The beds were clean and ok but the bathroom was not up to standard. The pool was full of leaves and looked like it hadn't been cleaned for some time. The staff were very friendly and helpful and the cafe staff were very nice as was the food. But needless to say we wont be staying there again which is a shame as it was in a great location.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay and provide your feedback We apologise for not meeting your expectaions on this occasson

"Didi not meet our expectations"

2
30/07/2018

We were double billed for a meal, carpet in our room stained and grubby, towels old, coarse and threadbare. Have stayed previously and also previously double billed for accommodation. Whilst at some time in the past an effort has been made to renovate the room and they generally look presentable some of the fittings, like baths and showers and tap fittings are showing their age and detract from the overall amenity.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for reviewing your stay. We appologise for not meeting your expectations and appreciate your constructive feedback as it assists us to deliver a superior experience for you and other guests in the future.

"Best Wetsern Gregory Tce"

5
25/07/2018

Excellent stay. Large clean room. Close to everything, Valley, Wickham Terrace, CBD. Staff great. Value for money. So handy to have lock up car space at no extra cost. No stairs to use once checked in.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Wonderful to hear you enjoyed your stay with us We hope to welcome you again soon

"Worst Place We've Stayed on Holidays"

1
22/07/2018

This place is outstandingly the worst place we have stayed on holidays. We stayed for three nights, not once was our room cleaned, bins emptied, toilet paper replenished, towels cleaned etc. It appeared the towels had not even been cleaned from the previous people who had stayed, some were still dirty and one had a blood stain. Drinks from the bar downstairs were seriously overpriced for what they were at $5 for an ‘iced chocolate' which was just chocolate quick and milk. The door in the undercover parking doesn't open with your room key and you constantly need to ring to have the door opened, if there's no one at reception to buzz the door open then get ready for a long walk around the building to get to your room - real convenient especially when carrying a lot of gear! Care factor from the staff about this door was zero as they took the door wedge away because it ‘beeped' in the reception which annoyed them... well would that not be a sign to get it fixed!?!? Upon leaving the premises and returning the key we were not even asked how the stay was, like they already knew the place was a dump. My recommendation is to physically view this place before staying because the photos are very deceiving and look nothing like they do online. If you stay here be prepared for your accommodation in Brisbane to be severly disappointing. Never again.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay with us We are very disappointed to hear you did not enjoy your stay but are baffled as to why you did not bring your concerns to the staff to give them an opportunity to rectify Your comments are very disturbing however we are perplexed as to why you would not ask the staff for clean towels if in fact, the ones you had were dirty, and why you chose not ask the staff to service your room if it had not been done especially for 3x days Our restaurant prices are competitive within the area, ‘Quick' is not a product I am aware of. Safety and security are priorities, the Carpark door is kept closed at all times for the safety and security of guests. We are currently arranging repair for the door There is staff available 24/7, eager to enhance your experience with us and always happy to help

"Great for short term stay, not near the free bus loop."

4
22/07/2018

When our flight was cancelled and we needed to find accommodation for the night, I phoned the Best Western Gregory Terrace. Feeling quite stressed as I only had half an hour before checking out of our other accommodation, I didn't want to have to drag luggage around town until 2pm. The lady I spoke with at reception was able to offer me a 10am check in and we had a view of the city from the verandah. The room was satisfactory for a short stay. There was a kettle and fridge in the room and TV, and there is a restaurant onsite. There is a bus stop right outside, but it is quite a distance from the free bus loop.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Great that we could help you out We are always happy to do so We hope we may see you again on another visit to Brisbane

"Great food, great service, spacious rooms!"

5
09/07/2018

This hotel surprised me with the exceptional level of service. They truly cared that all our needs were met & 100 percent satisfied. The rooms were clean, comfortable, spacious, and quiet. And the price was reasonable. The food & service was excellent as well.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Wonderful to hear you enjoyed your stay with us I will be sure to pass along your kind words to all staff We hope to welcome you again when next in Brisbane

"Excellent Location and value"

5
05/07/2018

Stayed one night, close to the Show grounds, The Tivoli and Valley restaurants. Good size room and clean. Staff very friendly, they let us leave the car there after check out until finished at the show grounds.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you Robyn, Great to hear you enjoyed your stay with us and fantastic to hear our staff were accommodating We hope to welcome you back when next in Brisbane

"Bus stop right outside!"

5
13/06/2018

We have stayed quite a few times at this hotel and have always received great service. This time our room was not quite up to standard but the service of the staff was exceptional. I was asked to review my stay and so I did. I had a great email off the Hotel Manager apologising and explaining what had happened, a painting had been removed from the wall above the bed as it was not safe and this was possibly why housekeeping had forgotten to replace towels and toiletries. It was great to have a response let alone an explanation!

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you It is fantastic to hear you received our reply and so lovely to have it acknowledged We look forward to welcoming you again soon Will pass along your kind words to our staff

"Good Value & Location"

5
16/05/2018

We stayed here for 2 nights while we exhibited at the Brisbane Model Train Show at the Exhibition Grounds. We found the room of a good size and very clean with great views over the city to the Story Bridge with a small balcony. It was a comfortable walk to the Exhibition Grounds. Check in and check out was easy with secure basement parking. Yes, we would stay here again next time we need a place to stay in the inner northern suburbs of Brisbane.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you Grant for taking the time to review your experience with us, we appreciate your feedback and look forward to seeing you on your next visit

"Definitely not 4 star accomodation"

1
24/04/2018

We stayed for 2 nights on our way to the Gold Coast with two young children. To be honest the room was filthy, had a horrible musty smell. Bathroom was filthy mould in the shower everywhere. The tap that turned the shower on was broken. Carpets filthy and layers of dust behind TV and beds. Wardrobe door was hanging off and dangerous for children to be around. Our TV didn't work on the first night and on the second kept cutting out. Towels looked like they were about 10 years old. I ordered a beer in the bar and was served a glass with lipstick on it. We complained in the morning and were told that the owners were not prepared to have the carpets cleaned every three months. After 2 nights I was covered in itchy bites on arms and feet and kids had bites on faces and ears suggesting that bed bugs are present at these premises. Before we left I checked under beds for kids toys and was horrified to find rubbish and thick dust that had never been cleaned. I don't understand how these people can get away with this standard of hygiene and promote themselves as being a 4 star motel under the Best Western Flag! Not good enough!

"Location and comfort"

4
22/04/2018

The room has all your need and the location is close to everything. Beds were comfortable and check in at 10PM was not a problem. Parking was secured and internet was also available. The sower could have been better but let's just say that it saved some non renewable resource. I would just add access to the elevator from the bottom level of the garage so you don't have to drag all your belongings up the parking ramp to get to it.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Great to recieve your constructive feedback Wonderful to see you enjoyed your stay and we hope to welcome you back soon

"Outstanding staff"

5
09/04/2018

Arrived from the USA with 3 family members and I arrived with travel sickness. Staff was very kind & allowed me to check in several hours early so I could lay down & recover. They were extremely accommodating and I am so grateful they were so friendly & helpful. Comfortable beds & other family members were able to lounge in pool and tour Brisbane while I recovered. Can't thank them enough!

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you Karen for taking the time to review your experience with us, we do hope you are feeling better We are so pleased to hear that your guests enjoyed their time with us and hope to see you again on your next visit to Brisbane

"Hidden Gem ,Great View"

3
08/04/2018

You can miss this property -it's so well hidden on Gregory Terrace. The front office does not follow the advice in the room compendium -ie open non stop for most day hours. Frequently there is a notice to call 9 on the house phone. The rooms are good and clean -although the bathroom is a little dated. The rooms on the back of the property have excellent views over Brisbane's CBD and Storey Bridge -worth the view. But for the bathroom I would have given another star.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you Kevin It is always fantastic to get constructive feedback from our guests. We hope to see you again on a future stay on Brisbane We are soon to get a new sign so you will be able to find us easier

"Ok"

3
17/01/2018

Was ok but pool looked merky so couldn't swim. The restaurant was ok but bit pricey for amount served. No kitchen in our room just bar fridge. No plates or cutlery. Staff were nice. Was only there 1 night for medical reasons so was ok for the night. Wifi didn't work in the room.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for choosing to stay with us We are indeed a motel and not self contained at all Am sorry to hear you did not choose to swin as we have had many many guests in the pool over the last 2 weeks enjoying the coolness. We hope your medical apointments were productive and hope to welcome you again if back in Brisbane

"Quiet comfortable stay."

4
30/12/2017

We stayed 4 nights and had a very comfortable room over looking the city. Spacious and clean. We had a good sleep on the bed. It appears that the owners are slowly upgrading rooms and the beds are new. Good size wardrobe and bench space. The balcony was a great place to sit and have drinks and watch the lights in the night. Two big pluses for me in the bathroom was a night light under the vanity. So important when you are not used to the area and have to get up during the night. A shelf in the shower/bath for your shampoos etc. Not many places have these and I'm always excited to see. However the bath/shower wasn't very good. The shower head was good but I don't like the combined shower/bath taps. Also the glass screen with the swing door makes it awkward to turn on tap to get a temp control. The said swing door does not keep the water in, the gap under neath resulted with the water flowing into the floor. Every morning our bath mat was soaking wet from the first shower. If there was a preference I would opt for a room with just a shower. Even with a hand rail, difficulty in getting in and out of bath. We ate breakfast and dinner at the restaurant. The scrambled eggs were delicious. My pork burger was also delicious. Twice we had room service and the pizza was tops and the crumbed chicken was just perfect, very moist, not over cooked. The chips were nice and crunchy. The little pot of salad was the best I have ever tasted. Not a tired looking salad on the side. Extremely fresh, just the right amount and with dressing. However, with the chicken, I would have liked some gravy, sauce or even a bit of lemon. Should have asked because the staff were wonderful and very accommodating. A very good stay, lovely area. Partner likes to run in the mornings and went to the park across the road. He also used the swimming pool at the hotel. Big tick.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you Sarah for taking the time to review your expereince with us, your feedback is greatly appreciated. It was an absolute pleasure having you stay with us and we look forward to seeing you on your next visit

"Disappointed with cleanliness"

2
14/12/2017

I picked this hotel because of its location, secure parking and reasonable price. Moreover, it's Best Western so I was expecting a good pick. I am not picky but the truth is I was very disappointed with the cleanliness of the room, especially sheets (hair on sheets).

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for your feedback regarding your stay On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great location"

3
03/12/2017

I have always found the rooms clean and well set out. They usually have the daily newspaper which is very important to me. The staff are lovely and very helpful, unfortunately the restaurant Let's them down. The menu is very limited and overpriced. Burgers?? It would be better to eat elsewhere if you are looking for variety and value! This includes breakfast as well.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your experience with us, we appreciate your feedback

"Two night stay - very quiet location"

4
17/11/2017

This was my first time staying at this motel. Whilst on a main road, the building is solid brick and there is no noise from adjacent rooms, aside from the subdued gurgle of a shower being run. The rooms have a balcony (room 32's faces north) overlooking the pool; the balconies have glass/metal tables and chairs, making for a pleasant place to sit and read. The room itself is spacious and comfortable; the beds are very comfortable with extra blankets in the wardrobe. The only thing amiss was the fitout of the bathroom - whilst perfectly clean the fittings (taps and towel rails) were coming loose which I duly reported to Reception upon checkout. The onsite restaurant is very convenient for breakfast, coffee and cake, lunch and dinner with the wait staff especially accommodating. Recommended is the entree size pesto pasta dish and the creme caramel for dessert, as well as the iced mocha.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your expereince with us, we appreciate your feedback and look forward to seeing you on your next visit

"Excellent Stay"

5
05/10/2017

The room was clean and bed comfortable. Food from the restaurant was very tasty. Great view of city lights. Easy access for luggage from the car park. Close to the city Centre of Brisbane. Internet had a fast speed

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your experience with us, your feedback is greatly appreciated. We are so pleased to hear you enjoyed your stay and look forward to welcoming you on your next visit

"Good Hotel"

4
05/10/2017

The Best Western Plus on Gregory Tce is a good hotel to stay whilst on business trips. Easy to access from Airport Link Fwy and in close proximity to the city. Hotel has a restaurant but I haven't eaten there. Staff is friendly and car parking is secured in there underground car park. Rooms are spacious and clean, same for the bathroom. Will stay again

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you Dirk for reviewing your stay with us, we appreciate your feedback and look forward to seeing you on your next stay with us

"Excellent value"

4
02/10/2017

The Best Western is well located, clean and comfortable with all the amenities required. We enjoyed an excellent room service dinner and the security free parking is definitely a bonus. There are excellent bus services at the door to get you anywhere in Brisbane. Our room was spacious although the bathroom was quite small, but everything was there and the house keepers do an excellent job, we will stay again...

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your experince with us, we appreciate your feedback and look forward to welcoming you on your next visit

"Clean accomodation close to Tivoli Theatre"

4
08/09/2017

Easy to access, pleasant clean standard room, secure car parking underneath, close to city and walking distance to Tivoli Theatre to see shows. Breakfast, dinner and bar area available and nice area to sit outside.

BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you Paula Great to hear your stay was enjoyable. We hope to see you again soon

"Good location"

3
30/08/2017

Stayed there for a week. Room was a bit strange. Got a family room but just look like 2 bedrooms. No lounge and not good for sitting 4 people ? Another than that all was pretty good. Nice and clean. Restuartant staff need a bot more attention to service but generally friendly.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you. It is good to hear you enjoyed your stay and we appreciate your feedback, it does assist us in the development and training process so that you and all our future guests continue to enjoy our hotel

"Good accommodation at a reasonable rate"

3
29/08/2017

Stayed here as it was close to the city as well as the cruise terminal. Hotel room was clean and a good size. Went to unlock the door out to the courtyard however the key that we were given did not fit the lock so had to get the receptionist to unlock it for us. This could be problematic in the event of a fire as you couldn't get out that was. Once we got the air con to work, it was fine, however the fan in the bathroom was very loud and was on all night. It turned off during the day time which didn't help clearing the steam during a shower. Although reasonably close to the city, it is on a hill so the walk back to the hotel was a bit of a stretch. $13-15 by taxi, a bit less by Uber. Overall a comfortable stay for a short time (2 nights).

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you for reviewing your stay with us. Your feedback assists us in our training and development of our services and facilities. We hope we may see you again if back in Brisbane.

"Recent stay"

2
17/08/2017

Accomodation was ideal for us to attend our event. Unfortunately parking was a problem. Carpet was far from being clean. Air con sound like a chaff cutter and the double bed had dark hair on sheets i scratched all night. breakfast cost over $60 which was average. My son ordered pancakes with strawberries and cream to be told there was not strawberries he could have nutella and on arrival at table it was pancakes with cream ice cream and honey. As for services in restaurant we waited at counter for some time without being greeted girl in kitchen was doing nothing saw me standing there and completely ignored me. Would i return probably not...

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"A little gem -close to the Brisbane CBD and in particular St Andrews War Memorial Hospital"

4
02/08/2017

I discovered this place by misadventure. My wife was hospitalised for 6 nights and I was unable to continue at my city apartment. A criteria was it had to be close to St Andrews hospital. While there were a couple of options closer - one was booked out and the other would have been quite expensive. This motel is ~ 30 years old however maintenance has generally been kept up to scratch. The setting is very quiet -apart from 2 giggly girls who arrived home, slamming doors (next door) at 3.00 am on Sunday morning with zero thought for any body. They lit up (breaching no smoking policy anywhere on the property and chattered on until I stepped on to the balcony -a few choice words and the problem was solved. The Manager, next day, pointed out that 24 hour help was a phone call away. The cafe/restaurant was open for breakfast,lunch and dinner as well as coffee/snacks all day. The menu is limited but quite tasty. The room we had (facing Gregory Terrace) was comfortable (not large) and quite functional. Direct taxi phone was available in the foyer. The rooms at the back of the property have the city views. The staff were multi skilled and helpful and friendly. We will definitely go back to this property next year (A nice way of escaping the Melbourne winter).

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
It was wonderful having you stay with us. You and then your lovely wife were a delight for us all to interact with. We are so pleased you enjoyed your stay with us and look forward to seeing you again, maybe next anniversary ;)

"Large room and well located hotel"

4
21/07/2017

Large room, good wi-fi, well located hotel, quiet neighborhood and easy access to downtown. Ample free parking. Ample free parking. Courteous service. Good outdoor pool. Best Western Standard. Excellent for short periods of stay.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Great to see you enjoyed your stay with us We love hearing your positive feedback We hope to see you again when you are in Brisbane next

"Great base for a Brisbane stay"

4
17/07/2017

With all hotels in this price range there are always pros and cons. I did not mind the place but it had problems. Pros: nice spacious room with a great view, big tv, free underground carpark, wonderful restaurant with delicious breakfast, great friendly staff and nice large bath sheets. Cons: free wifi was flaky and useless in the room and works sometimes in the restaurant, shower head was leaky and loose, pin pad to control the door to the underground carpark requires 2 people in the car otherwise the driver will have to get out of the car to key in code and the pillows were too soft (both of them). The pros far outweigh the cons. The location of the hotel is quite convenient too.

BestWestern397, Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay with us We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Ok for a short stay "

3
14/07/2017

We stayed in Room #4 on the lower ground level. The room was a bit tight for 3, but it has city views. The toom was clean. The queen sized bed was firm enough for a good night sleep. The bathroom was a bit tired. Staff were nice, friendly & helpful. The location is not the best. Walking downhill to the CBD takes about 20 mins. To avoid walking uphill back to the hotel from the CBD, one of the options is take bus #321 from Queens St Stop #58 in the city, but it's infrequent (every 30-60 mins) & unreliable.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay with us We are pleased you enjoyed your stay and agree that being perched up on a hill with magnificent views does mean a bit of a walk into the city centre We hope to see you again on a future stay in Brisbane

"An excellent base to party in Brisbane"

5
11/07/2017

Three couples, three clean, comfortable rooms, and a weekend to celebrate a dear friends' birthday. Of course, comfortable beds made for an easy Saturday afternoon “nanna nap” prior to heading out to party - we're not quite as young as we used to be. We were greeted by friendly staff who were happy to hold our luggage - we were on a very early flight into Brisbane - and that allowed us to head out to lunch and a tour of Brisbane. We needed a short extension lead for an appliance we bought with us - no problem, power board found. A good iron and ironing board helped us look our best as we headed out. Breakfast and coffee on Sunday were just what we needed. The three egg omelette prompted my wife to pay compliments to the chef - and she's use to top quality fare in and around our home in Sydney. My poached eggs with bernaise sauce and smoked salmon was just perfect. Although a fleeting trip to Brisbane, the Best Western Plus on Gregory Terrace is where we always stay in Brisbane.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
So lovely to read your positive review on your stay with us Our staff love hearing such wonderful feedback

"None"

4
03/07/2017

A very pleasant stay, good staff, great location. We felt relaxed but felt the decor in our room was a little "jaded" . Car park security panel was awkwardly placed You had to get out of the car to open it.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you for your feedback We appeciate you taking the time as it assits us in createing a better experiance for you and others in the future We hope to see you again

"Accommodating Accommodation"

4
26/06/2017

Was in Brisbane for a family wedding and wanted accommodation close to reception with car parking. Let us have our room early to prepare for wedding as our timing was tight. Car parking was secure (underneath the premises) and once in garage there is a lift up to reception. Wonderful restaurant/cafe/bar on site where we had morning tea and afternoon drinks between wedding and reception. Their resident chef bakes the most amazing coconut muffins, among other things of course, and the coffee was great too. All staff were friendly, helpful and professional. Highly recommend.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
So lovely to see you enjoyed your stay with us I agree chef's muffins are sooo tasty :) We hope to see you agian when next in Brisbane

"Best Western NOT SO PLUS"

3
13/06/2017

Finally stayed in Room 38 for two nights after two other rooms were rejected due to cleaning issues and broken handles on cupboards. At the top of the stairs, right above the kitchen with the stair door propped open we were greeted with a very strong charcoal smoke smell each evening and fried bacon smell in the mornings. We closed the door to limit the smell but the staff obviously opened it again. The extractor hood in the kitchen must need replacing as on the ground floor there were fans everywhere trying to blow the smoke away, but there was a smoke haze throughout the restaurant ceiling and beyond. Luckily we sat outside on both nights to escape the smell. We have stayed in many Best Western hotels worldwide but this one does not measure up to the standard quality hotel rating, let alone a BW Plus. The staff were very good in trying to do their best under the not so good conditions

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review you stay What an unfortunate event for us all with regards to the kitchen extractor fan, I understand you were here when it decided to throw a blade (that horrid noise that woke you), thankfully our electrician has now replaced this. We appreciate your feedback on the broken cupboard handles allowing us to have these repaired also. Thank you for your kind words regarding our staff.

"Great Overnight Stay"

5
02/06/2017

Perfect for what we required for our overnight stay in Brisbane. Family of four; easy to locate, undercover parking, large room with clean facilities. Friendly and helpful staff. Great little restaurant with delicious main meals.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you Tracey & Pete We are thrilled you enjoyed your stay and hope to see you again. gt's new menu starts in a week ....yum

"Can't Complain"

4
01/06/2017

We had two rooms at this Best Western and we have nothing but compliments. To start with the customer service from the lady on the front desk and (then) the kitchen was exceptional. She was happy to serve us and nothing was a problem. The rooms were a good size as we had 3 people stay in one room and clean. The breakfast in the morning was great with plenty of choices and the meals were large and the service from the staff was cheerful (very rare these days). Thank you to all staff (including the Manager) for making this stay enjoyable :)

BestWestern397, Guest Relations Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you We are pleased our staff looked after you and you enjoyed our service and facilities. We hope to welcome you back soon

"Don't stay here"

2
30/05/2017

Our room had been recently redecorated and had some nice views of downtown Brisbane. But the lack of cleanliness and customer service made our stay terrible. The carpets were stained, but worse of all, there were toiletries left in the shower from the previous visitors. Obviously the shower hadn't been cleaned at all. The front desk attendant, Anna, was less then helpful, telling me the cleaners wouldn't be in until 10am. She had me come down to the front desk and pickup keys to have a shower in another unoccupied room. Just silly. We had other friends stay in two of the hotels suites which were even dirtier and less pleasant than ours.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you, Heidi for taking the time to review your experience with us, we appreciate your feedback. Your comments are very disturbing to us and we will be investigating this matter. On behalf of the entire team I would like to apologise for not meeting your expectations and hope that you will give us a chance in future to provide the quality and service we work so hard to achieve

"Not quite what I expect from Best Western"

3
12/05/2017

Have stayed here on a number of occasions mainly because it is located close to where e need to be for medical appointments. Have had various rooms on these stays and mostly they are very average, Our recent stay was room 27 which had badly stained carpet which looks like it has not been cleaned other than an occasional vacuum since the day it was laid. The bathroom shows evidence of an attempt to renovate sometime however the glaring omission was the shower cubicle. Mould in grout and silastic sealant and floor pan old and yellowed whilst everything else, apart from dust on the back of the door, appeared bright and clean. We dined in the restaurant and were very disappointed with our dinner. Ordered rump steak which was akin to the sole of my boot! One steak was cooked to perfection (medium rare as ordered), shame about the toughness. Other steak was also ordered medium rare but was still mooing, and also inferior quality. If you dine here do not order the rump steak, not worth the price and served with a small salad and small quantity of cips. Must say the chips were perfect though.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you for sharing your thoughts. We appeciate feedback as it gives us the opportunity to rectify any concerns you may have to assist you and other guests enjoy their stay more in the future.

"Great location"

5
05/05/2017

We booked this room because we were able to get a 2 bedroom suite. We were allowed to check in early, the rooms were clean and well stocked and the location was great. Just a 10 minute uber ride from downtown but far enough out of the city to be reasonably priced. Would stay here again if in the Brisbane area.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Wonderful to hear you enjoyed your stay with us We look forward to welcoming you back again soon

"Nice Hotel but could be a challenge for wheelchair guest"

4
28/04/2017

Lovely hotel that was very comfortable and welcoming/helpful staff, but check-in required climbing a long set of stairs to get to the reception lobby from the street. Once checked in there was a street level garage that was handicap accessible, but you need a code to open the garage door to gain access.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you for your review and your feedback. We ensure to make prior arrangements for people in a wheelchair so they do not have to come up the 4 steps at the front of the building.

"Sewage problem - 3 star at its best - false advertising - poor linen etc"

2
06/04/2017

NOT 4 star. Corp King room booked not like pics, downgraded to queen diff was refunded. Hit and miss food & exp, stained carpet, thread bearing linen and stained. Poo smell due to sewage prob. But great customer service. Previous guest hair on linen.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you for your feedback Nelly B The smell from the street, not our property, was sadly beyond our control I see your booking was not as you had originally thought however you were moved to a Superior room and only charged for a Standard room Thank you for mentioning our staffs great customer service, i will ensure the give then your feedback.

"Great customer service, Pity about the cleanliness"

2
03/04/2017

Nice location if you have a car (Secure parking), price reasonable, Fantastic customer service. Room cleanliness in need of attention. Expressed concerns, given another room which was no better, eventually upgraded, concerns about cleanliness remained. If cleanliness issue is addressed by management then it would be excellent value for money.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your experience with us. On behalf of the entire team we would like to apologise for not meeting your expectations. Thanks to your feedback we were able to add to our procedures to ensure a better experience for all our guests

"Absolutely filthy and disgusting."

1
18/03/2017

I would highly advise caution on staying at this place. The room on arrival was still filthy and unmade or cleaned from the previous occupants. I was given a new room, however the carpets werent vacuumed, the entire room had a thick layer of dust coating it, the bed did not have clean sheets as there was hair all over the pillow cases and throughout the sheets and the bathroom had not been cleaned with hair all over the bathtub.. This is highly unacceptable and i will never come back to this place.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Dear La-Grim We are disappointed to hear your stay was not rewarding. Our guests' comfort is our number one priority and we would have gladly fixed any issues at the time of your stay. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Kind regards Management

"Relaxing & Peaceful"

5
12/03/2017

We enjoyed the peacefulness of this place. The staff were very obliging. There is a swimming pool & a restaurant. 5 mins walk to local shops, 20mins to the city. Clean & comfortable. A good stop over place before departing from Brisbane Airport.

BestWestern397, Front Office Manager at Best Western Plus Gregory Terrace Brisbane, responded to this review
Thank you It is great to see you enjoyed your stay with us We hope to welcome you back again in the future

"Absolutely Filthy!"

1
11/03/2017

This has to be the most disgusting place I have ever stayed. The sheets were dirty The bathroom floor un mopped and had pee on it The bathroom mirror covered in marks The front of the fridge brown and marked The kettle full of the last peoples water A door stopper that sits in the floor in the middle of the room which is so damn dangerous The back table covered in tobacco The front of the vanity covered in what I am going to assume is coffee The coffee mugs unwashed The robe! The robe was filthy from the last person!! Or possibly further back - the whole entire edge of the collar was covered in makeup or fake tan... this is absolutely appalling. Why would this kind of thing not be checked. The housekeeping staff clearly have no sense of pride when it comes to cleaning and most of all no sense of cleanliness. I would not in a thousand years recommend this motel to anyone. $170+ a night for what filth!!!

BestWestern397, Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Dear VickyS12345, We are shocked to receive this review. Our housekeeping notes do reflect that your room was in a considerable mess following your stay but we are most surprised that you did not report any of the problems you have listed at check-in or at any other time during your stay. Our guests' comfort is our number one priority and we would have gladly fixed any issues or offered you an alternative room. Kind regards Management

"Great location "

5
27/11/2016

Great location at an affordable price. Parking bays were a bit tight but couldn't find anything negative about the accommodation. Rooms were large, beds very comfortable. It's an easy walk into the city via the beautiful roma parklands. Breakfast was delicious.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your experience with us. Your positive feedback is immensely appreciated, we look for ward to seeing you on your next visit to Brisbane

"Don't Waste Your Money"

1
26/11/2016

This place is not value for money and is definitely not anywhere near 4 Star, cut that in half. No decor in the room cheap cupboards for like IKEA bathroom dirty both floor tiles and bath inground dirt in the shower and they bath that old almost worn out. Don't go the the restaurant also dirty tables and coffee rubbish, staff inhospitable and not helpful booked via Expedia were to get a room with a view but put a in the back of the hotel asked and got moved. Don't waste your money here

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your experience with us, all feedback is greatly appreciated I would also like to thank you for bringing to my attention the incorrect detail displayed on the website you booked through, as the room type you booked has Park/Courtyard views. Although there are photos attached to this room type displaying the views the label was incorrect I would also like to apologise on behalf of our the entire team for not meeting your expectations, this is not our normal standard We do hope that in the future you will give us a chance to provide you with the service we strive so hard to achieve

"Great value for money"

4
20/11/2016

Stayed here for a night out. Close enough to city, great views of the city. Comfortable room with nice enough decor. Was expecting a lot worse for what i paid, but was pleasantly surprised. Would stay again!

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you Ael We are pleased to read you enjoyed your stay and look forward to welcoming you back again soon

"Very comfortable"

4
06/11/2016

This was a great spot for a wedding at Victoria Park Golf Club and with comfortable beds and a very quite room it was good value for money. Check in was fast and efficient and we even had no trouble with an early check in to get ready for a 3pm wedding. The beds were super comfortable with lovely big white towels and good air-conditioning on a very hot day. The room was showing a little wear and tear but nothing major and it may be hard for older people to get in and out of the shower over the bath. The car park was very cramped for our 4wd but no big deal.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for great feedback on your stay with us. Great to hear you enjoyed our comfortable beds We hope the wedding was a hit and we hope to see you again on a future stay in Brisbane

"Great location. Close to city but quiet."

4
31/10/2016

We have stayed here twice in the last couple of months and were impressed both times. Both times we took advantage of Groupon deal which included dinner and breakfast. Outstanding value for money. Special commendation to Jeremy who attended us on our recent trip for both dinner and breakfast at the restaurant. He was very pleasant, helpful and obliging and nothing was too much trouble for him. The meals this time were a slight let down. The chips were very good but the rest of the food was just ok. Cappuccino at breakfast however was very good. Reception staff were pleasant. The room was a good size and the bed was reasonably comfortable. General cleanliness of the room was another let down. There was a stray dark hair in the hand basin on arrival and one of the tea spoons had the remnants of what I hope was coffee on it. Under the bed was also quite dirty. Overall we enjoyed our stay and will return. Attention to detail in the cleaning department and restaurant and an "excellent" rating would be warranted.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to provide your feedback Great to hear you enjoyed your stay. Jeremy will appreciate your kind words and we will be using your constructive comments to continue to improve our service to you and all future guests We look forward to welcoming you on your next visit

"not great"

2
27/10/2016

This was my second stay at this hotel unfortunately I think it has changed owners or managers as things have deteriorated, outside my room was somebody's clothes piled up on the ground including work boots & underwear & they were there for the 2 nights I was there & weren't moved, the food was terrible I ordered room service & I specifically asked for no of something & I received it in my meal, the first night I ran out of tissues in my room & they weren't replaced & then breakfast I chose to have in the restaurant but was told they had no white bread they run out & then the second morning had to wait 3-5 minutes for white bread to toast as they had run out, overall not a great experience & I think I will look for alternate arrangements from now on whilst in Brisbane for business

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Dear James Moule, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly Kind regards Management

"Great front desk manager"

4
25/10/2016

My husband and I stayed here in mid-September for two nights. The hotel is a little out of the way, in a quiet area. It is a bit dated but has a lovely pool area. We ate breakfast at the restaurant and found it to be tasty and reasonably priced. The front desk Manager, Lauren, is exceptional. She was welcoming, efficient, and very helpful with local knowledge.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for your positive feedback, it is greatly appreciated I'm glad I could make you feel welcome and help with all your local inquiries We look forward to seeing you again on your next visit to Brisbane Kind regards Lauren Duty Manager

"Lovely place with exceptional service"

4
23/10/2016

A little away from the CBD but if you want free parking, clean and quiet rooms with no fuss and warm and friendly people this is your place. Breakfast was lovely - freshly cooked brought to the table with a smile. Love the supply of free newspapers to read too.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you Michelle for taking the time to review your experience with us We look forward to seeing you on your next trip

"4 Star, I don't think so!!"

2
05/10/2016

Booked online, had reasonable reviews but bitterly disappointed on arrival. Checked straight into room 32 and was greeted by disgusting carpet. Complained to reception and was moved to an equally bad room 18. Carpets were marginally better but the bath being dirty with soap scum on the holder indicates that the housemaids must have been having a bad day as they must have forgotten to clean them. Having just driven all day decided to stay anyway...well it just got worse! Benefit of the doubt, thought we would dine in..food was below average 'pub meal' at best, burnt chicken schnitzel, uncooked in the middle with greasy chips, cooked by they two receptionists no less, unedible, we all left the meal disgusted. Booked to stay for two nights but one was more than enough. $182 - 3 people...hmmm, look around, there is better....

"Ekka stay"

3
02/10/2016

This could be a lovely place to stay, but is long overdue for an update, but an easy walk to the Ekka, but an uphill climb back! The room was clean, but the floors were stained both tile and carpet, the bed was comfy, pillows lumpy and the outdoor balcony has no privacy from the next-door balcony. The staff was very good, happy and helpful, except for the cranky cleaner.

"Glynn N"

5
01/10/2016

Absolutely great service room amazing everything you need well thought out room layout large and big TV surround sound could not get a better room to watch football grand finals and excellent location close to CBD lovely restaurant good prices and very affordable breakfast in room or restaurant and free undercover parking the management should be highly commended on the spotless room highly recommend will be staying there when in Brisbane

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Wonderful to hear you enjoyed your stay Glynn We are thrilled to receive such positive feedback and hope we can assist you when you are next in Brisbane

"Pleasant, comfortable hotel"

4
29/09/2016

A one-night stay was quite a pleasant experience. The location is on the fringe of the Brisbane CBD and was chosen to avoid heavy traffic and getting lost navigating into and out of the CBD. It is only a 15 to 20 minute walk from the hotel to the CBD. Room was nicely decorated, and there was free car parking and free internet access.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Great to hear you enjoyed your stay and found our fringe CBD location to be useful to your needs. We hope you will stay with us again in the future

"Good handy Hotel to central Brisbane"

4
26/09/2016

This Hotel is close to the action in Brisbane. There is undercover parking, a swimming pool, restaurant with outside eating area, some undercover. Rooms are spacious if a little dated but everything that you would need. A balcony either overlooking the city or the pool. Bus stop at the door and free dial taxi phone. Lift acess. Staff are pleasant and obliging

BestWestern397, Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you Lindy for taking the time to provide your positive feedback. We look forward to seeing you on your next trip Kind regards Management

"City getaway"

4
18/09/2016

Clean and spacious room, comfortable bed. Friendly and helpful staff. We booked this thru Groupon so dinner and breakfast was included and the food was great. Also free parking and wifi. The location is a bit far from the shops/ CBD but the bus stops right in front of the hotel.

BestWestern397, Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for reviewing your experience with us. We look forward to seeing you on your next visit Kind regards Management

"Decent motel to stay for business."

4
21/08/2016

I stayed at this motel a week ago to the night. Very friendly staff, really good sized room and a great location. Everything is clean and as you would expect. I had dinner there which wasn't bad, but stupidly over priced for what you get. Would stay again.

BestWestern397, Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for your Feedback John We appreciate you taking the time to share your thoughts and look forward to seeing you on your next trip Kind regards Management

"Average performance"

3
14/08/2016

While this hotel is in a great position in Brisbane City, it lets itself down with lacklustre staff and adequate room cleanliness. The waitress at the restaurant at night was lovely and I think the other staff could learn something from her.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Am pleased to hear you enjoyed my company in the restaurant on Wednesday and am pleased that you have provided your feedback regarding your stay. We appreciate you taking the time to review your stay and hope you give us the opportunity to provide you with a more exceptional experience on a future visit to Brisbane

"Overnight for the Ekka"

4
13/08/2016

Overall a good place to stay especially if you are there for the Ekka! It is in walking distance. We arrived and were checked straight in to our room around 11:30am which was wonderful by a cheerful receptionist. After dropping our bags we headed straight to the Ekka and didn't come back until 8:30-8:45pm. A nice enough room for an overnight stay. Only negatives were some hair in the shower and that you could hear noise through a locked connecting door to another hotel room - you could hear talking. This would not be good if neighbours were noisy and prone to staying up late. Fortunately for us the neighbours were our family so that was ok. The paint in the bathroom was a little worn and marked up around the edges - which would be age appropriate. Comfortable bed and clean linen. A little balcony with chair and table provided. The air conditioner was an individual unit for the room. The Best Western has a nice looking pool and an outside area with lots of seating which is well presented and has a nice atmosphere for a drink or a meal from their restaurant. They had heaters at the under cover tables. Overall I had a restful sleep which is exactly what you want before the long drive home. Checking out was easy!

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Wonderful the hear you enjoyed your stay with us. I appreciate you providing your feedback, giving us the opportunity to improve our facilities for you and other guests in the future. We hope you choose to stay with us again when next in Brisbane

"Great Location & Free Parking"

4
09/08/2016

Easy check in and out, the room was ready before the standard check in time. Convenient location for car use and walking. The staff was very helpful in giving information and guidance. The restaurant food was of a high standard and good value for money. Wifi was fast and unlimited download. The decor is starting to show its age and comparatively it's no longer value for money.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for providing your feedback on your stay. We are pleased your stay was enjoyable and appreciate your thoughts.

"Clean and comfortable"

4
31/07/2016

Booked in late and pre paid with Expedia. Room was clean, a fairly standard 4 star type that always need a bit of renovating. Restaurant was closed on arrival but the ambience looked great so would definitely try to get there earlier on another visit.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you Charles We are pleased you enjoyed your stay and look forward to welcoming you on a future visit to Brisbane.

"Nothing nearby - worst WiFi"

2
29/07/2016

Stayed here 3 nights in July 2016. Room number 24. Nice view to the city. From the airport it was about 40-50 dollars. The hotel is near nothing interesting. It was a good 30min walk to downtown Brisbane. A few bad hills on the way as well. The room was clean, bed was big but bathtub was really small. Did not fit into it at all. The washing machine is in the basement and out of the 4 machines they had only one was working. When the elevator door closes in the basement, you need to take the stairs up, because there is no elevator button in the basement so you can only go in but not get out with the elevator. Nice touch. The WiFi in the room was next to nothing. It only worked on a 30cm area on our bed for a while with really bad connection. Better to think there is no internet in the room. Only in the lobby and restaurant. The restaurant was very plain. There was a tv that on all the time so people watched Volcano starring Tommy Lee Jones while eating a stake. Romantic. The food was ok. A bit over priced and the selection is really simple. There was one turkey club sandwich that was pure awesomeness and the flat white coffee was really good. One star for that alone. The staff was nice. Price /night was too much. Should have been like 50-60 dollars but it was over 80 dollars.

"Not refurbished"

3
21/07/2016

The room was sold as a refurbished but the only thing was a larger TV the bath room was moldy around the bath/ shower area. Don't buy breakfast there it's a rip off $18.50 for continental breakfast go to a cafe you can get a hot breakfast for that !!!!!!!

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to share your thoughts. All of our rooms have been fully refurbished The rate difference is relative to the room features that are included in each level of room booked. These may include a larger screen TV, city views and more quality bathroom amenities and appointments. Our menu outlines the cost of all breakfast items and is competitively priced. We continually receive positive compliments about our property and would like to offer our sincerest apologies for not exceeding your expectations. I hope that you will consider staying with us again so that we can show you our superior service and enhance your experience

"Great place to stay."

4
10/07/2016

Right in the city but very quiet and lovely place to stay good food good staff good wife. And good value. The property name tells you where it is. Park down the side street in front of the garage and walk up to reception.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Great to hear you enjoyed your stay with us Gil It was a pleasure having you with us, and we look forward to your next visit.

"Great hotel and value for money"

5
05/07/2016

City views, robe in room, large room, large bathroom, comfortable bed and stay. Friendly staff always willing to help and go out of their way and all at a fantastic price! Better than the big chain hotels! Will be back.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Wonderful to read your review Herbert Am pleased our staff look after you and you enjoyed our spacious rooms. We look forward to seeing you on your next visit to Brisbane.

"so convenient"

4
14/06/2016

The hotel and staff are lovely. The hotel is so central to where ever you want to go, be it to the city centre or take off to the coasts. We had a lovely balcony from which we could see the city centre and the lovely homes around the streets; just loved spending breakfast time there, so relaxing. Am looking forward to going back again some time.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Wonderful to see your stay was enjoyable. We love our location and great to see you did to. We look forward to welcoming you back soon.

"Value for Money"

5
06/06/2016

The staff were very professional and helpful and the amenities were great - location was exactly what we wanted and the price was reasonable. We would use the hotel again and would recommend it to friends and family.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thanks again Karen It is great to see you had a great stay, we look forward to welcoming you back again soon.

"Great stay in Brisbane city"

5
24/05/2016

A hotel is a hotel is a hotel. If all other things are equal, it's usually the staff who make the difference. That was the case on my recent stay (thanks, Estelle). Great experience, and I won't hesitate to book in there when I'm next staying in Brisbane. (And the hill the hotel sits on was perfect for my morning running).

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Owen we are so pleased you enjoyed your stay. Estelle is thrilled she made your stay a great one. We look forward to meeting again.

"Nice Hotel in Great Location"

4
17/05/2016

Only stayed one night to go to the footy at Suncorp Stadium. For which this Hotel was in a great location. Room was nice and tidy with all the amenities expected. Free undercover parking is an extra bonus so close to the city.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Great to see you enjoyed your stay. I hope you enjoyed the game at Suncorp Stadium, it is great being so close. A lot of people choose to walk from here. We hope to see you again soon.

"Very nice hotel, Excellent Staff! "

5
14/05/2016

I'm not exactly sure why I originally chose this hotel. It's not extremely close to the airport or the train, it's not immediately surrounded by bars or restaurants, but I'm so glad I did! The bed was great, the wine was cold and the shower was hot but the real deal sealer for me was the staff! They were phenomenal! The girl at the front desk was so kind to me when I arrived, I know I must have looked a raggedy mess when I waked in, but she treated me so well, offered to send flowers up to my room, and really made me feel so welcome! I had a package sent to the hotel and as soon as I said my name, she knew who I was and where my package was! The gentleman who was there when I came back downstairs was so thorough in showing me where to go find food, which streets to walk on if I wanted the fastest or least hilly walk, and exactly what I wanted for my one night in Brisbane. The moral of the story is, I would have had a bed and a shower anywhere I went, but I am so glad THIS is where I picked. Superb service! Thank you ;)

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
So refreshing to read your wonderful review. We work hard to ensure all guests enjoy their stay and we are thrilled when we see we succeed. We do hope to welcome you back again soon.

"Great option at the prices available"

4
12/05/2016

I stayed here for 3 days recently and will be happy to return the next time I am working in Brisbane. I was working at night and sleeping during the day and found the room to be very quiet meaning I had no problem with noise. The staff were very helpful and the restaurant is convenient as it is a bit of a walk or short drive to the nearest food outlets. The room was kept very clean and had a nice balcony. Great value stay in comparison to other places in the area.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Great to see your stay was enjoyable and you were comfortable throughout. We hope we get to welcome you back again on your next visit.

"Handy Location"

4
10/05/2016

Excellent Motel, well located to Brisbane exhibition grounds. Restaurant was good. Secured Parking most appreciated. Friendly Staff. Only minus was Foxtel not working for three days. Took three request to have it fixed, then to be told it could not be fixed till after the weekend.

BestWestern397, General Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you Robert great to hear you enjoyed your stay. Foxtel is now working again thanks to their Tech's visit on Monday, it was unfortunate that it could not be brought back online during your weekend stay. We do hope you consider us on future visits to Brisbane.

"Nice spot with a good restaurant "

5
29/04/2016

Stayed here for 2 nights after overseas flight from LAX. Very helpful front desk and good prices at the restaurant on site. Food was great, well prepared and very quiet location, easy to walk to necessary places. Would recommend to all travelers wishing this area.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you Bob. Wonderful that your stay was so enjoyable. We appreciate you taking the time to write your review.

"Value for Money and Good Location"

4
29/04/2016

I was surprised to find this little beauty still available for the Bronocs Cowboys Game in March 2016. Beauty it was, fresh, vibrant rooms and friendly staff. We walked almost everywhere... If we were staying longer we would have eaten in the restaurant as the food we saw and the menu looked great. BYO alcohol though if you plan to drink whilst away or in the room. Little too expensive to buy from the hotel.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Wonderful that your stay was so enjoyable. It is great to hear our staff and the hotel facilities met all you needs. We hope you will come back to visit again soon

"Great value"

4
28/04/2016

The staff at this property were very welcoming and friendly. Very comfortable beds, spotlessly clean rooms and the restaurant was very reasonably priced. It was a nice touch to walk into the room on check-in after a long hot day, and find the air-conditioning switched on.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you! We appreciate your great review and are thrilled you enjoyed your stay with us. We hope to welcome you back again soon

"Wheelchair Accessible Room"

3
25/04/2016

The Wheelchair Accessible room had 1 single bed and a king bed. The room was very small for someone in a large powerchair. It was very clean and had a reasonable sized bathroom with seperate shower chair with railings next to the toilet and in the shower. The balcony wasnt very wide and was inaccessible due to the step up to the balcony. There was a spectacular view of the city from the balcony and the room was very quiet. The free WiFi was intermittant for the 4 days we were there. The restaurant was quite pricey and the food was not all that enticing. Love the free underground parking and closeness to the city and RBW hospital.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for your review, it is appreciated that you take the time to provide your feedback to us. We introduced at new menu on the 1st May so I do hope you may choose to stay again.

"Friendly Helpful Staff and Well Appointed"

5
23/04/2016

I was working in Brisbane and looking for a hotel in or near the city. The location of the hotel is great. Easy access to the city and it has free car parking (at no extra cost) which is a real bonus. But the biggest surprise was that the hotel is well appointed and I had a nice little private balcony overlooking the city. The hotel also has a great little cafe where you can sit inside or outside around the pool ... and the staff are very customer focused and really helpful and here are a couple of examples:. I did not arrive until 11pm and even though reception was closed at that time, there was someone there to greet me within seconds of arriving. I managed to hurt my foot while I was there and when I asked for some ice from the kitchen (for my foot) they went over and above, and got me a flexible ice brick that I could wrap around my foot. This made the world of difference and I was able to continue working the next day. This is the level of service you expect from a much higher priced hotel. I also had to stay an extra night and they extended my stay at the rate of my original booking, which was great. All of the appliances worked (usually there is some issue with a tele or air-conditioner) but not in this case. The only thing to note is the room does not have any 'food making' facilities but it does have tea and coffee making facilities and a small mini bar. Overall - If you are looking for somewhere to stay in or near the city, at a reasonable price and want to know you will be looked after. Give this location a go.

"very comforable beds, and convenient location"

5
23/04/2016

pleasant staff, great comfort for sleeping and free car parking. This hotel is a great place at the price. The fact I have to write 200 characters is really a pain, as the first two sentences are very accurate for others to understand what I want to say.

"Handy Location, Wouldn't stay again though"

3
14/04/2016

The location was good, handy to Spring Hill and Brisbane City, easy parking, rooms were adequate, however until they put fly screens on the sliding balcony doors I wouldn't stay again, I like fresh air when I sleep, but there were no screens on the doors and loads of bats flying into the trees right beside the balcony, this meant I could not leave the doors open and had to be locked up all night with the air con on, yuk. The owners/managers would save a lot of money on power bills if they put screens on the doors because I am sure loads of people, just like me do not want to sleep in a closed up room with air con going, something to consider for management

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for providing your feedback regarding your stay with us. We value this as it assists us in our training and development to provide you and other guests with a wonderful experience. The screen door option sounds good, thank you.

"Best Western"

5
13/04/2016

Excellent experience. The room was very good and the staff could not do enough for you very friendly. Location was perfect. Taxi pick up out front of Best Western and travel to Suncorp Stadium at in about 15 minutes.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Great to hear you enjoyed your stay with us. We look forward to welcoming you back again soon.

"Could say nothing bad about here. Absolutely wonderful stay"

5
08/04/2016

The hotel has it's own free parking. There was a person that commented that it was hard to get into the garage. It is not hard, it just involves getting out of the vehicle and using your legs to walk to the key pad. Not exactly hard work for free underground parking! There was also free wifi throughout the whole establishment. There is a small pool and outside and inside eating area. I ate here a couple of times and the food was pleasant. The room was immaculate and my entire trip was undisturbed and perfectly quiet! Also a nice balcony to sit on. The thing that makes this place so much better than others is the staff. They are all amazing. Not forced and polite, just genuinely helpful and can't do enough to help. Always a friendly word on a morning and even when busy, apologised for being a bit pushed and were lovely about everything. I will 100 percent stay again if in Brisbane as the whole thing was a total pleasure. Also they have a little coffee shop and do a gorgeous latte on a morning. As well as the car park they have a laundry, so if you are an on the road traveller like myself, you can wash, dry and do clothes. Really excellent little gem. I also found walking into the city didn't take long. About 20 mins if that.

BestWestern397, General Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you, it is so refreshing to read your review. We are so pleased to hear you enjoyed your stay and all our hotel has to offer. Our staff were thrilled when we told them of your kind words as they genuinely love conversing with our guests. We hope to welcome you back soon.

"Not like the photos"

3
07/04/2016

The establishments photos make this place look all new and modern. Our room was not. The room we had tried to look updated but not the sleek look showed in the photos. However it was clean, spacious, and fine for the one night we were there. Our shower was in the bathtub which had a high side to step over. Bathroom was large, but sink counter area small. You almost had to get off the toilet to get your toilet paper. We didn't want to go out in traffic again so we ate dinner at the restaurant. There were 3 other tables seated when we arrived and it was later in the evening. Our meals were slow to come out of the kitchen. Our waitress said it was due to a table of 6 that ordered before us. We also ended up eating breakfast there out of convenience. Neither meal was bad, just not anything to write about. It was nice that parking was available under the building, but was a bit hard to access and limited spaces. Our stay there was fine, but if ever back in Brisbane we'd stay elsewhere.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for providing your feedback regarding your stay with us. We value this as it assists us in our training and development to provide you and other guests with a wonderful experience. We hope you may change your mind and visit us again and hopefully enjoy the new restaurant menu launching on the 1st May.

"good location, medioce hotel"

3
03/04/2016

room not ready when we checked in, Wi Fi lousy and management inflexible room OK locaion good and free parking but would not let us leave our car in the parking for a few hours as we explored Brisbane

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for providing your feedback regarding your stay with us. We value this as it assists us in our training and development to provide you and other guests with a wonderful experience.

"Perfect for one night"

4
30/03/2016

I had a one night stay here before an early flight out of Brisbane. It was great for that purpose. Free wifi, bar and restaurant in site, helpful staff, very quiet. All I needed before heading home. I didn't have a car but believe there is free parking and a good local bus service.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you Sarah We hope to see you again if you are back in Brisbane. Its great to hear you enjoyed your stay.

"A great place to stop for the night"

4
21/03/2016

A clean and tidy room which is quite central to everything, but away from the hustle and bustle. There is underground, secure parking and a restaurant on site. The food was quite simple, but tasty. The staff are friendly and helpful.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay. Your positive feedback is great to read. We hope you will visit us again soon and enjoy our hotel once more.

"A great spot for a near-city stay"

4
09/03/2016

The refurbished rooms are very comfortable and some have a balcony with city views. Service is very good, staff are helpful when needed and the restaurant provides a good quality menu. Free parking and in-room wifi are a great bonus.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for your review. It is wonderful to see you had a great stay. We look forward to see you again soon

"Very good location and comfort"

4
08/03/2016

While a little difficult to access the motel is good value, room size is much better than most, bed is very comfortable, restaurant on the premises is a real bonus and each room has a great view over the city.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you Roslyn Great to see you loved our city views, bed and restaurant as much as we do We hope to welcome you back again soon

"An older hotel but excellent none the less"

4
05/03/2016

I stayed at this hotel for two weeks in February. The hotel is older but very well maintained and updated. The only negative point is the awkwardness of opening the garage door from inside your vehicle. It is difficult to get to the door control panel. This small issue does not detract from the overall quality of this hotel. The staff are outstanding and every one I dealt with was professional and dedicated. The front desk staff (Paula and Estelle) that I dealt with consistently ensured that I my stay was a good one and that I was satisfied with the hotel. I highly recommend this hotel based on the highest standard of service provided by the staff and the overall value for the price. Jeremy Watts

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you Jeremy It was wonderful hosting your stay and i am very pleased to hear you enjoyed your time with us. We hope we can welcome you back again soon. Paula

"gregory terrace"

4
02/03/2016

This hotel has a great pool, Pool is facing west so loads of sunshine all afternoon. The staff are easy going, very relaxed,there is a great view, and its close to the city but a car is good option here. Underground car parking is free.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you Andrew Glad you enjoyed the pool and our welcoming staff helped make your stay enjoyable. You are correct in saying that a car is nice to have when a walk into the city is about 25 minutes, at least the bus stop at the door is a great back up.

"Poor -Average"

2
29/02/2016

The hotel is very old and on a main road, on arrival it appears very different to pictures portrayed on the website and booking sites. The restaurant is pretty bleak and the breakfast was of quite a poor standard. The eggs were under cooked and greasy whilst flies gathered on the fruit laid out for the buffet breakfast. There was blood on one of the towels in the bathroom. Not great value when you consider what is available else where in Brisbane. The swimming pool had the cleaning devise and hose left in for the entire of our stay.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay, your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Beds need replacing"

3
15/02/2016

Motel was ok. Good location if you have a car. Queen size bed was broken on one side and sagged. My partner now has a really bad back. We sat on the single bed in the room and the wheel fell off. It has obviously fallen off before because there was tape inside the wheel that had kept it on. For two days the cleaners didn't replace the bath mats or the tea/coffee/sugar. Had to ring and ask to this to be replaced.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for bringing your concerns to us. Feedback is always appreciated as it assists us to create a better guest experience for yourself and other guests in the future. Please contact us if we can assist your accommodation needs when next in Brisbane.

"Business trip to Brisbane"

4
05/02/2016

Great Hotel. Very friendly helpful staff who presented a smiling and happy. Nothing was to much trouble. Was upgraded to a suite on my third night. Very nice. Reasonably quiet and off street parking. Close to shopping, freeways etc.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for your review. It is great to hear you enjoyed your stay and our staff looked after you during your stay. We hope to welcome you again when next in Brisbane

"Comfort, Convenience and Value for Money"

4
30/01/2016

This Hotel offers a quiet and convenient base for my visits to Brisbane. The staff are friendly and professional and can not do enough to help you. This Hotel delivers comfort and service value levels often not seen in hotels charging 50 to 100% more.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Wonderful to hear your stay was enjoyable and our staff made you feel comfortable during your stay. Your compliments are very warming and will be passed along to our team. We hope to welcome you back when you are next in Brisbane

"Great stay"

5
28/01/2016

We had a little problem in the beginning as we couldn't check in the first night. We arrived late and couldn't get in to the Hotel as nobody was there to open us. So we had to look for another place. When we finally were able to check in the next day we both were really upset. The Lady who checked us in was very friendly and professional. Even though I had to pay for my stay in advance they payed me back for the first night and we had free dinner and breakfast the next day. The room was nice and had everything you need. The view was just amazing. As the Hotel is on a hill we had a great view of the Brisbane Skyline. I would definitely stay there again if I should ever be back in Brisbane.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
We are so glad pleased with your understanding of the first nights mishap and are thrilled you enjoyed the remainder of your stay with us. Thank you. We look forward to seeing you again

"Well located with free parking"

5
24/01/2016

We stayed here for one night. The hotel is very well located, within walking distance of the Brisbane CBD and Southbank. The room was modern and clean. We had a balcony with a fantastic view of the skyline of Brisbane as the hotel is on top of a hill. The main reason we chose this hotel over other options available was that it had free parking.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thanks Edward Great to hear your stay was enjoyable. Undercover, secure parking is definitely a winner in this area with CBD parking being so expensive. We hope we may see you again on a future visit to Brisbane.

"POsitve experience"

5
14/01/2016

A well positioned hotel with excellent service and value for money. It was easy to book and I was very pleased with the quality of the room. The bed was very comfortable and room spacious . It was no problem to park and it didn't cost any extra

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Great to hear you enjoyed your stay and the comfort of your room. We look forward to welcoming you back again soon.

"Great place"

5
10/01/2016

A really comfortable bed, bathroom shower head force was excellent and good food in cafe. The staff were friendly and helpful. Very well located close to Brisbane CBD with secure underground parking. I would definitely stay again and highly recommend it.

BestWestern397, Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
We appreciate you taking the time to review your stay with us. We are thrilled to hear your stay was comfortable and we could accommodate your requests Kind regards Lauren Manager

"Not The Best Location, but clean and comfortable"

3
24/12/2015

Stayed here for three nights while visiting Brisbane. The location is average as it was not in the best walking distance to any train stations, although there was a bus right outside, it only came every hour and the last one to Gregory terrace was at 6pm. The hotel room was very nice, however could use an update to key cards instead of actual keys, as the room servicer forgot to lock our doors one of the days and although it seems to be in a safe area, it still put our items at risk of being stolen. The servicer also forgot to provide us with new towels and toiletries, and did not remove the old ones. Staff were friendly, service was good, but it is not in convenient location to the Brisbane CBD.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to provide your feedback.

"Clean & comfortable"

3
22/12/2015

I've stayed here twice now on business. The hotel is pretty average but it's clean & comfortable & has everything you need for a basic stay. The first time I stayed here I got a lower level room (number 5 i think) which had a fantastic view of the city. The second time I was on ground level (room 18) & that room wasn't as nice as it just looked out onto the courtyard. I've also eaten at the restaurant for breakfast which is pretty average but good to get your day started before work.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay. Please feel free to ask for an specific room types when you next book. The city views are pretty amazing!

"Friendly, comfortable and convenient"

5
14/12/2015

I have used this motel several times during the past 3 years. I have always found it to be clean, comfortable and well appointed. The staff are always very friendly and helpful. It is conveniently located to the CBD and restaurant areas. The motel has a very good restaurant available for breakfast , lunch and dinner. Some rooms have nice views of Brisbane CBD high rises.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thanks Paul Great you had another enjoyable stay. We look forward to welcoming you again soon.

"great motel"

5
12/12/2015

this was a lovely motel with lovely helpful staff the rooms were nice and clean and the food was lovely always helpful to get you where you wanted to go even walked out to the bus stop to show us how the time table works ...just lovely would recommend this motel

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for your review. It is wonderful hearing our staff look after you so well and you enjoyed your stay. We do hope you will come back and see us again soon.

"City edge quality and comfort"

4
10/12/2015

Although the entrance is a little difficult for motorists the first time, it's certainly worth the effort. Secure parking, friendly welcome, in-house cafe and bar (very reasonable prices) and a decent sized room are the initial good points. Then we have the great towels (why can't all hotels have towels like these?), the voluminous storage in bathroom and bedroom, and the superbly comfortable bed. The location suits me: one can leave without going into the CBD. If not driving, public transport is at the door. One of its attractions is that it is on the edge of the CBD: quieter, cheaper than those right in town. Of course there are minor niggles: the bedside lighting is inappropriate for reading in bed; I was disappointed that the receptionist could not direct me to the nearest newsagent. I am surprised at the adverse comments by others about the reception area: it is adequate for the purpose, and this is not a high-priced luxury hotel. Highly recommended for a near-city stopover or extended stay.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for your feedback. It is great to hear you enjoyed your stay and we appreciate your kind recommendations. We look forward to welcoming you back when you are next in Brisbane.

"Local gem"

5
10/12/2015

Located on the city edge with easy access to key services and quick access to motorways. Good sized rooms, well maintained, excellent food and attention to detail. Opposite the aquatic centre, good walking paths, restaurants with in easy distance, hospitals close by. Quiet neighbourhood, tranquil pool area with a tropical theme.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay. It is wonderful you hear you enjoyed your stay and our facilities.

"Average stay for 1night stop over"

3
08/12/2015

Thanks to the man on reception who helped me find a place to go to find an adaptor plug. I found one at BigW for 8dollars like you said. Hotel itself is average and clean. Reception area not what you would expect in a hotel.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for you review. Great to hear you found all you needed.

"Pleasant room, city view, good restaurant"

4
04/12/2015

The room was good sized and nicely decorated. The bathroom was close to luxurious and had a night light which is a nice touch. The lobby and hallways aren't up to the level of the room. Free underground secure parking. Only instant coffee (Aussies call it "soluble coffee) This hotel is easy to get TO but then confusing to get INTO. It is on a boulevard so you can turn left into it but not right. You have to turn left before you get to the hotel and if you wait to get to the sign you will have to go several blocks to get back to the garage. There are two parking places in front of the garage door for check-in. Park there and walk up the stairs to register. We had a dinner and a breakfast at the restaurant in the hotel. The dinner was fine and the breakfast was excellent. Possibly the best omelette I have ever had.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to provide your feedback on your recent stay. We appreciate you passing on the directional information for future guests. I shall let chef know you enjoyed your omelette. We look forward to welcoming you again when next in Brisbane.

"Not recommended."

3
29/11/2015

Air con was noisy, staff not interested. Was advised that breakfast was cooked but reception staff insisted that it was continental only. Room was okay, other than the noisy air con. Would not recommend.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay with us. We appreciate your feedback Kind regards Lauren Duty Manager

"Walk through"

3
25/11/2015

Shared a downstairs apartment with a colleague. The layout of the room is terrible. You have to walk through the one room to get to the shared bathroom. place is clean and there is a small veranda area one can use. it was below road level so there are no views. the breakfast (extra) was sufficient with friendly staff to help. Off street parking available.

"Company Christmas party"

4
15/11/2015

Had a company Christmas party here. All staff was warm and friendly with a great service and excellent food as well. Car parking was provided, the venue was big enough for about 25 people, also they have huge outside area at terrace. Highly recommend.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time for provide your feedback. It is great to hear you enjoyed your Christmas party.

"Fine, clean, convenient budget hotel, but be aware internet constantly drops out"

3
11/11/2015

I stayed here twice while in Brisbane. It's a fine hotel if you are on a budget. The air conditioning works well (very important for me), and the rooms are clean and adequately large (I had the "queen room deluxe" both times). There's also free parking in an underground garage. The only problem is the wifi -- it was intermittent and very difficult to use. I'd get on the internet and then it would just hang after a few minutes, so it was near-impossible to get any work done on the internet. I ended up using the wifi in the lobby and outside on the patio, which worked much better -- and I noticed several other guests doing the same. The hotel is up a fairly steep hill from Chinatown and shopping; not a bad walk but not super easy either.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for providing such wonderful feedback on your recent stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We have had our tech in and he has reconfigured the Internet router allowing us to receive a much better signal. We hope you will come back and see us again soon.

"great room, great view"

5
03/11/2015

the location was very easy to find by car and very close (walking distance) to the showgrounds and the tivoli. the lady at reception was very friendly and check-in was very easy. the room itself was very nicely renovated. the airconditioner was cold and clean. the room had a balcony which offered a beautiful view of the city at night. the wifi was fast and reliable. the bathroom offered plenty of convenient amenities, and was very clean. hotel showers are always a bit dicey but this was nothing too bad. my only other complaint is that the lightbulbs were very dim and at night it was hard to get the room bright enough to be comfortable. i will definitely be staying here again.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Wonderful to hear you enjoyed your stay and our hotel provided you all you needed. We hope to welcome you back again soon.

"Loved the room"

4
30/10/2015

Stayed here for one night before flying out of Brisbane. For me the room was perfect, not huge but well designed, very comfortable, with good selection of toiletries available, had everything I needed available. Nice view of Story Bridge and the city and opposite a lovely park. Only negative for me was that it is a little way out of the city centre. Had a fair walk down to Queen Street and South Bank (around 30 mins) for dinner and found no public transport pack to Spring Hill after 5pm.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay with us, all feedback is appreciated We are disappointed that you had not asked about transport in the area as there is transport at the front gate to the city and to get back after 5pm there is transport that stops about 300 metres away We are thrilled to hear you enjoyed your room and that it was comfortable We look forward to seeing you on your next trip to Brisbane Kind regards Lauren Duty Manager

"Comfortable"

5
28/10/2015

Good place to stay, Staff friendly and amenities exactly what I need. Rooms were clean and tidy . Wi Fi good The accommodation was wiithin an acceptable price range. View over the city from the room quite good.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you Bill. It is great to hear you enjoyed your stay. I am pleased the staff looked after you and agree the city view is beautiful. We hope to see you again when you are next in Brisbane.

"Dirty, mould ridden, shabby little motel style 'hotel'.NOT a 4 star"

1
22/10/2015

Dirty, mould ridden, shabby little motel style 'hotel' not downtown as claimed by Priceline.Photos belie just how shabby it really is. The pool was very small and dirty, full of bugs and leaves with a large, sharp device in the middle.No security at night, God- forbid that you need anything at night....closed! This motel has somehow scammed their way into a 4 star rating, it is anything but! when I tried to talk to them about the room they said that Australian star ratings are different than North American- I stayed at many other 4 stars in Australia, all were as I would expect.

"Very Good value in good location"

4
21/10/2015

Handily located on the "green edge" of Spring Hill, this pleasant hotel offers clean comfortable rooms, peace and quiet, good undercover parking with friendly, helpful staff. You can easily access the city or the range of facilities in Spring Hill or just enjoy good value in the hotel. Very good value indeed.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for your review. I agree the city views are beautiful from here. We hope to welcome you back on your next visit to Brisbane.

"Great Motel"

5
19/10/2015

Very friendly,comfortable and convenient place to stay near inner city Brisbane without being in a high rise in inner city Brisbane. Undercover secure free parking. Excellent menu. Great views from the balcony. Extraordinary to find this friendly quiet place so close to city.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you Susan We appreciate your kind review and look forward to seeing you again

"Fantastic Service and value for money"

5
12/10/2015

Within walking distance to the showgrounds. Fantastic customer service from booking to check out - nothing was a problem for the friendly staff. The room was clean and modern with super soft bed and pillows. They accommodated us for everything from an early check in to undercover free parking for a high vehicle.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you Karen for taking the time to review your stay with us, we appreciate all feedback. We are thrilled to hear we could make you stay comfortable and enjoyable, we look forward to seeing you again on your next trip to Brisbane Kind regards Lauren Duty Manager

"Very pleasant, lovely cafe restaurant "

5
03/10/2015

We flew into Brisbane for business reasons and spent a night out with family. We used public transport and taxis to get around. Upon arriving in Brisbane we caught the air train ($37 x 2 tickets, one way) to Roma Street station, then taxi ($12) to our hotel. Total $49 - a taxi from the airport would have cost $50! Oh well, lesson learned. Pleasantly surprised to find the cafe at Best Western open for some much-needed coffee and afternoon tea at 4:30pm. Good start. The cafe has both indoor & outdoor eating areas, very nice alfresco dining pool-side. Tick another box. Check-in was straight-forward, no waiting. Our room was clean & cool. The bed was lovely and comfy with a good bed topper. Bathroom had adequate supply of soap, shower gel, shampoo/conditioner and, my favourite, eye make-up remover towelettes! Brownie points ?? The Best Western is about 2.5km from Roma St train station so short cab ride. It is just over 6km to Norman Hotel where we met the family for dinner, another short cab ride. It's also 2.5km to Newstead where we had business, a short cab ride. Location-wise the Best Western was central to everything we needed and taxis arrived almost immediately at every call. Breakfast was a great deal. There is the traditional sit-down type breakfast or there is Brekky-on-the-go deal for $12 each. Terrific value- panini with bacon, egg, tomato, lettuce & cheese and coffee and a bottle of water. All up the Best Western Plus on Gregory Terrace, Spring Hill was well-priced, well located and well-serviced. We would definitely stay there again.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Wonderful to hear you enjoyed your stay and the great food in gt's Café. We look forward to welcoming you back on your next visit.

"Couldn't ask for more"

5
02/10/2015

From our initial booking over the phone till we left we couldn't have asked for better service. The staff were so lovely and nothing was too much trouble for them. I checked in before my husband and the girl helped the kids and I to our room, assisting me with our vast amount of bags. The waitress was so chirpy and the food was really really good, we went back for dinner after eating breakfast in the restaurant and at first we were worried as there appeared to be a different chef on but we were presently surprised as dinner was awesome too. The room we had overlooked the pool and was rather large with everything we needed. We had a great stay and have recommended this place to our friends

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Great to hear you stay was enjoyable. The staff are always happy to help out in any way. Glad the kids had fun in the pool, its definitely starting to heat up :)

"Location, Location, Location to Brisbane Hospital"

5
29/09/2015

This motel is within easy walking distance to the Brisbane Hospital. The staff could not have been more helpful or obliging. We extended our stay twice and there was never a problem. The rooms where clean and we had a lovely view over the city skyline. The restaurant was also very nice.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Wonderful to hear you enjoyed your stay with us. So happy our staff looked after you well. We hope to see you again.

"Peaceful and close to City."

5
11/09/2015

Great location. Near City yet quiet. Good views of Story Bridge and City lights or parkland views. Favourite features: Spacious rooms, Large tv's, Coffee plunger in room, King bed. Good bathroom and Free onsite parking.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay with us, your feedback is greatly appreciated We are thrilled to hear you enjoyed your stay with us and look forward to seeing you on your next trip to Brisbane Kind regards Lauren Duty Manager

"Great neat hotel close to town"

4
06/09/2015

Booked this one at short notice, was clean and tidy and convenient for the valley and a twenty minute walk to the city. Polite staff, clean relatively spacious room would stay again as two nights at the weekend was less than $200 total.

BestWestern397, Front Office Manager at BEST WESTERN PLUS Gregory Terrace Brisbane, responded to this review
Great to hear you enjoyed your stay. I agree it is so wonderful being so close to the city centre while enjoying the tranquillity of Spring Hill. We hope to welcome you again