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Best Western Crown Hotel, Boroughbridge

4.0/5  - basé sur 744 notations.
Horsefair, YO51 9LB, Boroughbridge, Great Britain - Ver el mapa

Reciba una cálida invitación y una acogedora bienvenida en el Best Western® Crown Hotel de Boroughbridge. Esta antigua parada de postas tradicional permite a los huéspedes disfrutar de grandes dosis de diversión en su interior y en su exterior proporcionándoles todo lo que puedan necesitar durante su viaje de placer o de negocios, desde magníficas instalaciones para conferencias a sólo unos kilómetros de York y Harrogate, hasta un amplio estacionamiento pasando por acogedoras habitaciones y un centro de ocio con piscina cubierta, baño turco, sauna, gimnasio y ducha de rayos UVA. Disfrute de una estancia en el auténtico norte y disfrute de la genuina hospitalidad de Yorkshire con una sonrisa en todo momento. Disfrute de su estancia en nuestro hotel.

Best Western

Crown Hotel

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Piscina cubierta
    Piscina cubierta
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Sauna
    Sauna
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 737 huéspedes
NOTA EMITIDA
Excelente
338
Muy bueno
263
Normal
97
Malo
33
Pésimo
6
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
74
De negocios De negocios
83
En familia En familia
115
En pareja En pareja
401
En solitario En solitario
19
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Fantastic "

5
13/09/2018

I stayed here for 1 night with my hubby. Everything was fantastic. The staff were all very friendly from reception to bar staff to restaurant staff. We ate in the restaurant and the food was delicious as was the breakfast, there was loads of choice. Our room was at the front of the hotel on quite a busy road but the noise didn't disturb us. We had a four poster bed, the room was clean and large. Bathroom the same. Would highly recommend this hotel and will definitely return.

"This 3* hotel is really 4*"

4
11/09/2018

Set in the lovely village of Boroughbridge the hotel is in an excellent position for touring the area. A friendly, informative welcome took us to a nicely furnished bedroom that had everything you could need for 2 night stay. It was the same on our second day thanks to excellent servicing of the room. A really good restaurant that provided excellent food whether it be in the dining room or simply a bar meal. The web site should mention you can purchase bar meals in the hotel as well as afternoon tea. I think that would be helpful. Our room was extremely hot and we asked reception if the hot towel radiator could be turned down. It was done very quickly but the room, although never facing the sun remained hot. We didn't use the pool or leisure club but it did look very inviting, I'd certainly recommend this hotel and will. Definitely stay here again.

"A large family gathering and they never missed a step!"

5
03/09/2018

This was a family gathering of nearly 50 people (aged 9 months to over 80) staying for two nights and having an 80th birthday party on the Saturday night. It took a lot of organising with several visits to the hotel and numerous emails exchanged. Rooms to organise, dining on Friday night, packed lunches for Saturday, menu for the party, room layout, entertainment - all the usual stuff. Tracey, the manager, was as helpful and good humoured as anyone could possibly be and eventually the big weekend arrived. What happened next? It was perfect! All the rooms were ready on time with the right people shown to the right rooms with the right number of beds! On Friday several of the party enjoyed the spa facilities in the afternoon followed by a delightful meal in the dining room. The packed lunch provided on Saturday was plentiful and excellent quality. Then came the main event. The function room was well laid out. They had even accommodated our request to put a ball pool in the corner, along with a table for the children to use for drawing etc. The food was well prepared, presented and plentiful. The only hiccup was my fault when with 15 minutes to go I decided to reseat six people on different tables. The look on the face of the duty manager (Mark) when he realised what I'd done was priceless (it had messed up their plan for service which had to be hurriedly re-written) but I hope he'll forgive me. On Sunday morning, after another hearty breakfast, everyone began to depart. Without exception all of the party said how impressed they were with the hotel and staff. All the staff were polite, courteous, professional and above all else - friendly. Special mention must go to the General Manager, Tracey - Duty Manager, Mark; who deserves a medal (and a pay rise) for coping with all the madness that this family can cause - and to Dawn, on reception, who was calm, smiling and unflappable throughout (no doubt due to the influence of her 'spirit animal'). Thank you to everyone at the BW Crown Hotel, Boroughbridge - you are a credit to the hospitality industry.

"Executive bedroom,really??"

3
02/09/2018

We stayed for 5 nights as a base for sightseeing North Yorkshire . This old coaching inn had lots of character . We particularly enjoyed the pool and spa area at the end of a tiring day. The cooked breakfasts were very tasty and varied. The car parking was free and ample and the staff were all friendly. Our only disappointment was paying for an executive room, as it was our wedding Anniversary, we couldn't understand what was executive about the room, it was very small , it had a large bed in it. But nothing particularly special about it for the money. Plastics cups, no bottles of water, just out of the tap, yes tea and coffee and biscuits daily. But charging extra for these things when they're standard in most hotels? Not good value for money I'm afraid. We wouldn't stay again.

"/'"

1
01/09/2018

where to start ;the restaurant is a good place eaten here a few times found the dining room to be noisey on one occasion one lady was watching strictly come dancing on her i pad [very loudly] when i go to a restaurant i expect calm ;good food a dinning experiance well my parents got the worst food they had every experianced on xmas day so much so when my cousin suggested we have an 80 birthday there for 100 guests it was met with;i won't be going says it only really and the guy isn't a fussy eater at all.As for the leisure facilities i think what summed it up was walking into the changing rooms ;water all over the floor no staff to be seen anyway [Micheal doing hie usual disappearing act when there's cleaning to be done? and having to clean the floor myself with an old towel found in a bin in reception [and they charge 480 a year for this place.Watching under 16 kids train in a gym is not my idea of fun besides you have to be 16 [at least to train in a gym [its the law] she fell of the treadmill then refused to clean it down and rmove her germs [classy] well as for the swimming pool and jacuzzi well the sight of children under 14 in a jacuzzi knowing there are strong chemicals in this thing in all fairness to the management the responsibility lies with parents.As for the sauna well to the lady who insists on leaving the sauna doo open [very wide ] for 45 minutes at a time everyday i can clearly see why infections are picked up at these kind of places.Would i recommend this place ;no ;would i go again -no would i pay that kind of place for outdated equipment ; no

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear Pudseylad22 Well you asked where you start on your review, I have asked myself that question since your review appeared. I have contacted you to discuss further your allegations but unfortunately there has been no reply thus giving no option but to reply on this forum So starting from the beginning my reply Firstly I am finding it hard to read your comments regarding Christmas Day, we are now in September. I worked Christmas Day and I assure you we checked back with everyone to ensure they were enjoying their lunch. There was no comments as to anyone having the worst experience and I am sure had it been the worst experience surely it would have been said. The leisure facilities Due to the nature of the leisure club having a pool it is a tad difficult to stop the changing rooms having water on the floor. As for the team member which you have given a special mention to - I can honestly say I have a team here at this Hotel I am proud to work alongside and they always give their best so I am sorry but I dismiss that claim. Your concerns about ages - we act responsibly towards all our members and guests alike should you have mentioned your concerns we would have happily addressed them and given you the correct information not information which is misleading. We will be stopping the sauna door being left open I do apologise about that and as for infections - I assure you we have never had any form of infections within our Hotel let alone the leisure club so I am not sure as to why that comment was made! I do feel the best course of action would be to dissolve your membership and recommend that we are not the Hotel for you. Please feel free to contact me at any time to discuss further, I would be more than happy Regards Tracey

"Lovely stay"

5
30/08/2018

A thoroughly enjoyable couple of night's stay. The staff were friendly, the room was clean and comfortable, the facilities were good and the food in the restaurant was great. I would definitely consider a return visit.

"Good Stay"

4
27/08/2018

Great hotel and location for visiting North Yorkshire. Lots of history and character in the building. Fantastic quality food, portions a range small maybe. Good size swimming pool and gym. Staff were excellent. We had room 70. No problems found with it. Would defo stay here again.

"Bank holiday night away"

4
27/08/2018

Had enjoyable night on Saturday after visiting York for the day The Crown staff are friendly and helpful. Room was booked as double but had queen size bed bit hard for me but that just my preference. Nice fluffy towel in bathroom but one of panes on the window was cracked. Bedroom and bathroom where clean windows with been sash could have done with a dust also dado rail and door mouldings but might be me been picky as it is 3 star and haven't stay in hotel before food was good had very enjoyable meal

"Wonderful!"

5
24/08/2018

My husband, 9 year old daughter and I had a wonderful stay at The Best Western Hotel. A very clean, comfortable, friendly hotel with fab pool and leisure facilities. The restaurant food was amazing. Will definately stay again!! ??????

"Wonderful weekend getaway"

5
20/08/2018

Wife and I spent a lovely night here, full board. The staff could not have been friendlier or more helpful, nothing was too much trouble, I need to single Mark the duty manager out for extra praise as he really did go the extra mile every time. We had both a 3 course meal and breakfast at the hotel and while I don't imagine it will win a Michelin star any time soon the food was locally sourced, expertly cooked, well presented and in plentiful supply. We used the spa quite a bit, sauna steam room, Jacuzzi and a decent sized pool. All clean and tidy and all did their job of relaxing us nicely. The hotel itself is a little old fashioned... don't expect ikea furniture or air con in every room but it is absolutely spotlessly clean and perfectly maintained. Our room, an executive double was comfortable and had plenty of room. All in all, a very good stay and we'd be very happy to go back again.

"Business trip for two nights"

4
20/08/2018

Nice location, nice village setting, not many places to eat out. Booked a classic double, very clean and well maintained, some of the décor a bit dated, room was quite stuffy(warm) struggled to sleep, found fan in wardrobe but it didn't work, was replaced. All the staff were friendly and helpful, Breakfast was excellent cooked to order, only had food in the bar one night, food was good,kind of put off after a small child came up and put there whole had in my pint, not hotels fault!! Mum did not even say sorry. Was very impressed with facilities, nice swimming pool, hot tub, steam room and sauna, all will maintained. Overall nice hotel, just found rooms to be too warm.

"Afternoon tea and swim "

5
17/08/2018

Had a brilliant day here, booked a Groupon voucher for afternoon swim, which included sauna and steam room, which were lovely.. Great sized pool. Guy at the leisure ctr was very professional, helpful and offered an excellent friendly service. Then went for the afternoon tea, and that was out of this world.. Definitely a gem of the beaten track

"Great hotel"

5
16/08/2018

Our first time to this area and this Hotel it's just outside York with great facilities and a great Hotel we will go back at some point the pool and steam room etc was lovely all very clean and tidy, the room was also nice and very clean. The hotel is very historic with loads off character

"Excellent hotel and outstanding staff"

5
15/08/2018

Stayed here for one night with my family. The staff are so warm and welcoming. Especially Dawn on reception. The rooms very clean and comfortable. The pool and jacuzzi not overcrowded and clean and well kept. We ate evening meal and breakfast in the hotel, both absolutely perfect for us.

"One night stay"

3
13/08/2018

We stayed in room 21.....which supposedly was an executive twin????? It is in need of some serious DIY done and a makeover. I know it's an old traditional building and there's keeping the style but ........how many patterns can you get in one room????? The location is good and so was the breakfast. But the dining room was very hot and no air con. There's a a very good secure car park too. Sadly I would only stop again if there was a very good offer on

"Little bit of countryside peace and quiet"

5
13/08/2018

The hotel was as we remembered, though it had been years since we'd been there it was still as nice with extra friendly staff welcoming you to the old coaching inn. Private gated car parking leaves your car save, and secure as you enter from the rear you get a glance of the excellent swimming area. There is plenty of down stairs seating so you can sit around and enjoy a bit of peace and quiet if you wish, or have a drink in the bar at the front of the hotel. The restaurant is located near the bar and is well served by a gentleman we recalled from our last visit he runs the Restuarant efficiently making sure all is well with both service and food. Rooms are well sized with good sized bathrooms, the coaching inn is a few hundred years old so you have to accept a few quirky sounds from the plumbing every now and again. You can walk out of the hotel and down the Main Street into the small county town and see the few shops, pubs and the few restaurants that Boroughbridge has to offer if you didn't want to eat in the hotel. Overall a really nice stay.

"Excellent stay"

5
31/07/2018

Stayed here for a couple of nights and thoroughly enjoyed it. The pool was lovely and so were the staff especially the male hotel manager. We had a lovely large corner room which was spotlessly clean and the breakfast was good both mornings we look forward to returning

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear Milly541 Thank you for taking the time to place your review after staying with us. Good to read that you thoroughly enjoyed your stay, the leisure club is the added bonus whilst staying too. All our breakfasts are cooked fresh and to order with locally sourced produce too. You must make a point of having dinner when you stay next. Again made with locally sourced foods and cooked here on the premises. Your comments will be passed onto the team with a special mention to Mark. We look forward to seeing you again and soon, give us a call to book your room Regards Tracey

"Great stay"

5
30/07/2018

We were given a hotel stay voucher for Xmas and chose the Crown because of its location. It is very convenient for visiting York, Ripon, Knaresborough, Harrogate, Fountains Abbey etc. We had a comfortable, traditionally decorated room. It was warm as the weather was very hot but we had a fan so were able to sleep. We did not like to leave the window open as there was a flat roof outside accessible from other windows. Would have been useful if our window could have been secured partly open for ventilation, difficult perhaps with sash windows. Room and bathroom very clean, good tea and coffee making facilities including biscuits, good shower and good large bath towels. All staff were very friendly and helpful. The barman heard us mention that we were eating in the restaurant and brought us menus and the specials board and alerted the restaurant manager so he could take our order in the bar. Food in the restaurant was excellent. My husband had the venison in a lively peppercorn sauce and I had pork in cream brandy and apple sauce. My dish came with rice but I was pleased that I was also served a portion of vegetables. My husband's pannacotta was lovely and I was defeated by the size of my cheese board. Breakfast each morning was very good. Large selection of cooked items all freshly served. We did not use the leisure facilities but they looked pleasant and never seemed busy when we walked past. Boroughbridge itself was a pleasant small town with a good selection of shops, cafés and pubs and helpful tourist information office. There was a pleasant walk by the river and also a town trail. We also ate at the Grantham Arms and had good reasonably priced meal. We were pleased we chose the Crown for our stay and would certainly stay there again if we are in the area.

"Faultless as always"

5
29/07/2018

Camping in the local area this time but visited several times for evening meals. Staff friendly as ever and we just love the general atmosphere of the hotel. Food excellent, and a good choice of real ales. DON'T CHANGE PLEASE.

"Ripon Races"

4
22/07/2018

What a gem, great hotel very smooth check in and booked for dinner as we arrived after races at Ripon, just enough time to go for a pre dinner swim and and sauna, which was clean and spot on. Room was very good although could use a make over in the bathroom (lick of paint etc), but slept well and bed was soft but comfortable. Dinner in the restaurant was a revelation great food cooked to perfection, as was breakfast the following morning. Great secure parking too. We will use this hotel again when next in the area.

"Excellent friendly hotel"

5
18/07/2018

Rooms traditional, a bit warm because of the heat wave but all rooms get electric fans which really help. Food was excellent and the staff just brilliant. They can't do enough to make your stay enjoyable. I virtually live in hotels and I wish they were more like this, friendly, cosy and very welcoming. Very clean too. Great parking too !

"A fabulous two day break"

5
09/07/2018

Four of us recently enjoyed a two day break at the Best Western Crown Hotel Boroughbridge. It's a delightful little town in glorious mid Yorkshire and the hotel was excellent in every respect. A lovely old building steeped in history offering very comfortable accommodation,delicious food and with efficient and friendly staff. Also, secure private parking is available. We will definitely be returning.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear Keith N Thank you for taking the time to wrote your review after staying with us, it is appreciated. Great to read that you had a fabulous break. Boroughbridge is indeed a lovely town with the Hotel being an integral part of it. We do try to be respectful to the Hotels history as much as we can so to read the Hotel was excellent in every respect! well we could not ask for better. See you when you return again, feel free to call us to take your booking Kind regards Tracey

"BEST WESTERN CROWN HOTEL"

5
09/07/2018

Great hotel in the center of Borougbridge friendly staff nice well appointed rooms great food and drink and a delightful pool and spa also with off road parking, would highly recommend this Hotel and will be going back in the future.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear St5efan K Thank you for taking the time to write your review after staying with us. It is great to read that you will recommend us - very much appreciated. We take a pride in the Hotel and the service which we offer, I do hope you had the time to look around Boroughbridge while here. See you again and soon Kind regards Tracey

"Lovely stay"

5
05/07/2018

We could not fault The Crown Hotel. Our room was clean and spacious with a comfortable bed. Dinner and breakfast were really good. Leisure centre was excellent, lovely pool. The staff were really welcoming and helpful. We purchased this with a Travelzoo voucher and this was excellent value for money. Would not hesitate to return.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear 311Linda Thank you for taking the time to place your review, it is much appreciated. I am really pleased you enjoyed your stay and we look forward to seeing you again and soon. Feel free to contact us when you would like to stay Kind regards Tracey

"Ladies lunch"

2
27/06/2018

Positives: lovely food, perfect chips and very tasty sandwiches and soup! Negatives: horrendous attitude of lady serving behind the bar, spoke both rudely and with such an aggressive tone that all in the party left feeling both upset and never wanting to return. Such a shame, have eaten multiple times over many years, and have had pleasant experiences prior to today. Further points: leisure staff are always wonderfully friendly and helpful, and reception staff have always been obliging Conclusion, won't be returning and can't recommend visiting the restaurant. There are so many lovely eateries in Boroughbridge. Have had nothing but perfect service at Bean cafe and the Deli, both highly recommended alternatives.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear Corrina1975 Thank you for your review, It is good to read you enjoyed lovely food, perfect chips, tasty sandwiches and soup. I am shocked about your negatives, in the time I have been here and prior at the Hotel I have never read comments like this regarding any of our team. Personally I find our team to be an absolute pleasure to work alongside, I am dismayed that such a comment has been written. Your further point regarding the Leisure Club team and Reception I can only agree and again carry this across all the team. To have enjoyed your food time and time again over years, while enjoying the company of Reception and Leisure Club. To read your conclusion that you will not be returning seems a harsh decision. It does seem unfair that you would recommend other places on your review as alternatives to eating here at the Hotel, when you have spoken so highly of the food. I would have happily spoken with you regarding your feelings before leaving the Hotel, had the opportunity been given. I can only hope that in the future you will return to enjoy your experience Regards Tracey

"It's a little Gem. "

5
27/06/2018

My wife & I decided to try this hotel for a long weekend due to the reviews on trip advisor. We certainly weren't disappointed. It's got excellent secure parking & we were greeted with a bottle of Proseco in our room on arrival. The hotel staff were excellent and very friendly. Food choice was good & the fillet steak was to die for. This hotel is ideally situated for trips to Knaresborough, Harrogate & York bird of prey centre. We definitely would come back.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear Louis L Thank you for taking the time to write your review. It is great to read such good comments, we really couldn't ask for more. We look forward to welcoming you back, give us a call to book as I am sure you will have so much more to visit in the area Regards Tracey

"Reasonable quality but expensive"

3
10/06/2018

I have stayed at the Crown several times over the last year when visiting a close relative in the area. As a whole the hotel is reasonable but dated. The quality of the food is very average and unadventurous. Rooms are comfortable, but again, dated. On my most recent visit the duvet cover was ripped and the tv remote was so filthy I really didn't want to use it! Overall, very expensive and not good value

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear Derbyshire360 Thank you for your review, it is our pleasure to welcome you back time after time. I apologise on this occasion we have not met with your expectations. The Hotel is steeped in history and as such we do tend to try and keep it as true to its history as possible. We have the same Chefs who have been here at the Hotel producing our menus and food but we will certainly take your comments on board. Having the advantage of our chef cooking in the Kitchen should there be a dish you would enjoy, let us know we will do our best to produce it for you. I apologise about the duvet, I will speak with our laundry suppliers, It is unlike our Housekeepers to let something slip through when making up the rooms. All our remotes are being checked, again it is not like our housekeepers as I am sure you will agree or you would not have stayed so frequently I do hope we have the opportunity to redeem ourselves and you return to see us at our best Regards Tracey

"A gem of a hotel"

5
08/06/2018

Stayed two nights with my parents and sister while we were visiting National Trust properties in the area. All the staff were very welcoming, helped me set up a high backed chair for my Dad in his room so he had support when watching TV. The bedrooms were very roomy, extremely comfortable beds, very clean and large, white towels in the bathrooms. Kettle with usual tea/coffee facilities, good powerful, hairdryers in each of the rooms. The leisure area was very clean and I did compliment the leisure staff on how clean and tidy the changing area, pool area, steam room and sauna were. Again large white towels given out for your use in the pool. Great to see the local residents using the pool early in the morning - opens at 7. The restaurant is very well laid out for breakfast, buffet style with fresh fruit, cereals, make your own toast. You can also order porridge (made with cream), Whitby kippers and of course a full English. All the food is locally sourced, the bacon extremely tasty and the sausage was not full of rusk, mostly pork! We had dinner there both nights, very well priced, again locally sourced food and a great wine list. I am lactose free and asked for some olive oil to dip my bread into on the first night but there was none to be found. On the second night a freshly bought from the local deli, bottle of olive oil was brought to me for dipping. Thank you very much, that was very kind and thoughtful of you! This is a wonderful hotel, well positioned, secure parking at the back and I would not hesitate in staying there again. The staff were wonderful!!

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear HelenBarker It was lovely to have had the opportunity to meet you all while here. Thank you for taking the time to write your review it is very much appreciated. We really couldn't ask for better comments, we really do take a pride in the Hotel and the service we offer. Sausagegate is still underway here, I think we have now decided on the sausage for breakfast which is the one you enjoyed! so good choice. We hope to see you again and soon Regards Tracey

"Seniors couple break"

5
28/05/2018

Well worth a visit to stay for access to other locations.. hotel staff friendly and welcoming. Food, good quality , maybe more selection on evening menu needed.breakfast good quality produce and served with a smile

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear johnandshirl31 Thank you for taking the time to write your review after staying recently. We are in a great location for visiting all the local areas, where there is so much to do and see. I do hope you took the time to have a walk around the town too, we have some lovely unique shops. We all take a pride in the Hotel and try to be as sympathetic to its age and history as we possibly can be. Upon your return should there be something you would like to eat which is not on the menu, please feel free to let us know. Our food is sourced as local as we can and cooked here on the premises. I assure you the Chef's will do their best to produce what you would like to eat. Call us when you return 01423 322328 Regards Tracey

"All fine"

4
16/05/2018

This is a lovely old-fashioned hotel. The staff were all friendly, helpful and professional. The rooms were clean and comfortable. The spa was clean and the pool a decent size. The breakfast was fine although it was tricky to access the continental breakfast bar as the hotel was full and there were many people trying to do so.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear Glebebears81 Thank you for taking the time to write your review after staying here at the Crown. I am pleased to read your comments regarding the team, we take great pride in the Hotel and the service which we offer. The Hotel has a lot of history and age, we do try to be sympathetic to this - I am sure the building could tell a story or two! The leisure club is the bonus when staying with us, good that you enjoyed full use of this. Sorry that you found it tricky to access the continental choice for breakfast, when you return in the future and have breakfast we would happily go to the table and retrieve any items you would like. See you again and soon Regards Tracey

"Welcoming staff, excellent facilities, good food and convenient location in a lovely town."

5
16/05/2018

My wife and I stayed here for just one night as a half way stop from a holiday in Scotland heading back to Norfolk. The lounges, bars and restaurant ooze old style class, our bedroom was comfortable and had tea and coffee making facilities. We didn't use the swimming pool or spa but these looked extremely welcoming. Food was well prepared and reasonably priced and the breakfast had an excellent range of traditional English and continental breakfast items. Staff were extremely friendly and welcoming and provided excellent and attentive service. Boroughbridge is set just off the A1 so very easy to find and the Crown is in the very centre of the Town which has a lovely range of small independent and interesting shops. Plenty of parking available at the rear of the hotel in a secure car park. Heartily recommended. Our thanks to all the staff - love to come back again some time.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear pauldaynes1958 Thank you for your review, what more could be said! I believe you have covered all aspects of your stay and what the Hotel has to offer. It certainly does ooze old style class, with its age and elegance and I assure you we all take great pride and care of the history associated with this building. We all read our reviews and we are all thrilled with such comments, your thanks have been passed on and could I also say we would love you to come back again some time and soon. Call us direct to book 01423 322328 Regards Tracey

"Mixed feelings."

4
15/05/2018

On the whole, a nice hotel and a good location. Rooms good, breakfast very good, staff helpful, plenty of parking. I had an executive room which was ok as I was travelling alone, but had my wife been with me I feel we would have benefitted from more space.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear Bluesboy52 Thank you for writing your review after staying with us, great to read your room was good, breakfast very good and the staff helpful. I find it difficult to comment on your bedroom as I do not know which bedroom you were given. Please feel free on your return to give us a call to discuss your room requirements, I assure you we will do our best to accommodate your needs. Looking forward to your return please feel free to call 01423 322328 Regards Tracey

"Midweek Break"

5
08/05/2018

My wife and I stayed at The Crown last week. We had been looking to stay at an Hotel which has a pool as my wife has been recovering from a long and pretty debilitating series of health issues, and Boroughbridge was very handy for us to visit the Dales and Vale of York. We thoroughly enjoyed the hotel and its facilities and I would like to underline the views of many on these pages as to the attitude and friendliness of all of the staff who were, without exception a real credit. Staff in the fitness suite were very accommodating and clearly the locals we spoke to who are Members are very happy with having such an excellent facility. Our bed was extremely comfortable and almost as large as the SuperKing we have at home, so no complaints at all! We enjoyed a Dinner Bed and Breakfast arrangement and the food was excellent as was the Rudgate beer on tap! Look forward to visiting again soon.

"Excellent stay "

5
06/05/2018

We stayed here for one night whilst visiting York. Room was excellent for a family of 2ads 3ch. Ate in the restaurant for evening meal which was great and breakfast the following morning was delicious. Had a lovely swim and soak in the Jacuzzi before check out. Staff were friendly and gave excellent service. Will highly recommend to friends and family and will stay again. ??????????

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear Emma R Thank you for placing your review, it was lovely to have met you during your stay. I am pleased that you enjoyed your dining experience, sounds like breakfast set you up for the day! The leisure club is the added bonus whilst staying, it is an ideal area to relax in. I am pleased you took the time to enjoy your swim and Jacuzzi. Your recommendation is very much appreciated - Thank you Looking forward to seeing you again and soon, you will receive the same friendly, excellent service! Regards Tracey

"Amazing one night stay"

5
01/05/2018

This is a lovely hotel with lovely helpful staff. Our room was clean and very comfortable and we had a great nights sleep. Dinner was excellent,so was our breakfast with a good selection.The pool was a bonus very relaxing.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear Alex N Thank you for taking the time to place your review after staying here at the Crown. It is good to read that you had an amazing stay (when you return how about making it longer than one night). To enjoy a goods nights sleep, excellent food and a helpful team, that is something we strive to ensure you have whilst here We read our reviews and I know the Chef will be very pleased to read you found the food was excellent. See you soon Regards Tracey

"Excellent hotel"

5
30/04/2018

We spent a lovely two nights at this old coaching Inn. All the staff were friendly and helpful, the room was comfortable with a large bed and the food was delicious. The pool was an added bonus and was not busy. There is no lift so ask for a ground floor room if you have access issues. The dinner menu offers some interesting dishes and those we had were delicious. However there were only two vegetarian choices on offer. There is free gated parking too. We will certainly be returning to this hotel in the future.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear Anne W Thank you for placing your review after staying recently, to read you found the Hotel to be excellent. We could not ask for more than that. All our food is cooked fresh on the premises, when you return we would be only too happy to produce a meal which suits your palate. In the meantime I will ask Chef to place an extra vegetarian dish onto the specials board. The leisure club is the added bonus, the pool looks really inviting today! on such a lovely warm day. Give us a call when you return See you soon Regards Tracey

"5* stay"

5
29/04/2018

Can't believe this hotel only has a 3* rating because the welcome and the service we're 5*. We booked the deal on Travel Zoo and it had proved to be very popular on the Sunday evening we stayed. We received a very warm welcome from the receptionist who booked us in for dinner, told us about the leisure facilities and afternoon tea and cake which we took in the lounge whilst reading the Sunday papers which was most relaxing. We made use of the swimming pool which was clean and a very good size. There is also a Jacuzzi, steam room, sauna and a gym which was made full use of so didn't feel too guilty about the afternoon tea and cake! The evening meal was wonderful and we were granted £25 pp towards the menu. There was plenty of choice and everything arrived perfectly cooked and piping hot. The room was spacious with a very large bed which was extremely comfortable. Our only niggle, if you can call it that is that the room was very hot and there appeared to be no way of controlling this with air-conditioning so we slept with the window open which was absolutely fine. Breakfast the next morning was excellent. There was plenty of choice of cereal, juices, fruit and yoghurt followed by an extensive full cooked menu that you could select from. This really set us up for the day ahead and we would not hesitate to stay at this hotel again. We enjoyed every minute of our start to finish.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear Winonhols Thank you for taking the time to write your review, it is very much appreciated. We take a pride in the Hotel and the service we give, for this to be recognised it is great. We all read our reviews and I know this will be very well accepted by all. Give us a call when you return, see you again and soon Regards Tracey

"Superb stay"

5
23/04/2018

There is no way this hotel is 3-star. I've stayed in 4-star places not as good as this. Secure parking, friendly staff, excellent facilities, clean and tidy, just a pleasant place to be. The pool and hot tub were excellent, the weather was glorious so we had a drink outside. We ate there in the evening and the food was all excellent, the breakfast the next morning was fabulous. A couple of minor things would make it almost perfect, a better outdoor drinking area away from the road if it were possible and better pillows. I especially appreciated being able to check-in at 2pm and check-out at 11.30. Excellent!

"Booked a one night stay with travel zoo, as have many others judging by the reviews."

5
22/04/2018

Easy, secure parking . A very friendly welcome from reception followed by a delicious piece of sponge cake. We declined the accompanying pot of tea and opted for a G and T instead. Boroughbridge is a compact town with a variety of small shops. The nearby river and canal are pleasant places for a walk, which we did in the evening. Because the weather was so warm, we sat outside in the afternoon with a drink, I understand that a more enclosed outdoor area is being planned as sitting in a busy street is not ideal. We chose a room on the back which was quieter, the bed was comfortable, sheets and towels white and fluffy, hot water really hot, cold water really cold. A very tasty evening meal served in a lovely dining room with pleasant staff. Breakfast was the same. Although we didn't use the leisure facilities, they looked excellent. I cannot fault this place, it was extremely good value and we hope to return again some time.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear AckoandJacko Thank you for writing your review after your recent stay, it was lovely to meet you both while here. I must say what a good choice to have a G&T with the homemade cake! Hope you had the opportunity to try one or two of our gins from the selection we have. To read you could not fault us - Thank you, we really do take a pride in the Hotel and the service we offer. We do hope to see you again and soon, I am sure you would not have seen nor done all there is within this area Give us a call Regards Tracey

"Fabulous"

5
18/04/2018

Booked a one night stay with travel zoo. We were really pleased with everything from start to finish. Staff were great, really friendly and chatty. Room very comfortable. The hotel is well maintained and nothing was tired. There were lots of little areas within the hotel where you could sit boo relax. The pool area was spotlessly clean. Food was amazing we were completely stuffed! Great value we would definitely stay again and will highly recommend.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear austin3939 Thank you for taking the time to write your review after staying here at the Crown. You have said it all in your comments, we all read our feedback and I assure you yours will be well received. Reading Fabulous, Great, Really friendly and Amazing, we could not ask for better Thank you for recommending us it is much appreciated We do hope to see you again and very soon, call us when you are visiting again Regards Tracey

"Unbelievable value"

5
14/04/2018

Like many other recent reviewers, we stayed at the Crown using the Travelzoo deal. We were so pleasantly surprised at how good the value was. Our room was lovely, clean and well finished; dinner and breakfast were excellent with ample choice and the pool and facilities were a real bonus. I disagree with reviewers saying the place feels tired, this is an ancient inn and though it may not have had a major refurbishment in some time, nothing felt shabby or out of date. My only two minor gripes were the lack of choice of whiskies in the bar; and the fact that the room was rather warm with no way to open the window. Would happily come back soon, and would hope for the same friendly service again.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear g_risp Thank you for placing your review after staying with us. It is great to read such great comments, the Crown building is of an age and also an integral part of Boroughbridge. When work is being planned and carried out, we do try to be sympathetic to the building and the history which the crown has . I do apologise there was a lack in the choices of whisky offered on the bar, we will certainly look at this. There is a fan in the wardrobe when we have warm nights, although they do seem to have taken their time reaching us this year! but the sun has certainly been shining the past few days. We would happily welcome you back again and soon, I assure you the same friendly service will be here waiting. Call us to book Kind regards Tracey

"Easter break."

5
07/04/2018

We decided to go to York for our easter holiday and just had to return to the crown.We stayed here 5 years ago and after 5 years is still a superb hotel.Its in a nice location and near local attractions, the hotel has a safe and secure parking , always clean (the chambermaids do an excellent job) all the staff are friendly and helpful, the food is excellent and at high standards,we've stayed at a lot of places and I still think the crown does the best breakfast as there is a good choice of what to have in the morning. And they have great facilities (especially the spa /gym) our son loved the swimming pool and I used there gym and sauna rooms.Its nice they provide you a towel when using the swimming pool every time so you don't have to use your towel from your room and the lockers are free too . Definitely will be returning, thank you to all the staff at the crown hotel for yet another great stay ,keep up the good work guys.

Tracey C, Manager at The BW Crown Hotel, responded to this review
Dear Claire B Thank you for your review after staying with us, we could not have asked for better! We do take a pride in the Hotel and the service we give and it certainly is great to read that you found that whilst staying. To read comments like superb, excellent, friendly and helpful etc - Thank you Looking forward to you returning, please do not leave it another five years! call us to book 01423 322328 Regards Tracey

"Ideal location, secure parking and a great hotel"

5
26/03/2018

The Crown in Boroughbridge is a very well managed and maintained coaching inn which is very good value for money. Didn't use the restaurant, other than for breakfast which was excellent, but will definitely stay there again next time we are in the area visiting Newby Hall and/or Fountains Abbey.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Mr_Mrs_Mills Thank you for taking the time to write your review, your comments are very much appreciated. We do our best to retain the history of the Hotel whilst trying to ensure you have a great stay. It is good to read that you found breakfast excellent, when you return you should try dinner. Our homemade desserts are my favourite! There are so many areas to visit and we are in a great location to reach them all See again and soon Regards Tracey

"A bit tired"

3
07/03/2018

Came here for lunch and some business meetings, handy location just off the M1, hotel has parking and limited space for having meetings without kids and leisure club users standing around talking. The girl serving teas and coffees was excelllent and offered great service but the lady on reception was really unhelpful when we tried to pay so wouldn't rush back

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Stuart w Thank you for your review, we are indeed in a great location from the A1M. I believe you were sitting in one of our lounge areas whilst having your meeting. We cannot guarantee you will have privacy while having a meeting in one of our lounges. Guests will be making their way to the leisure club, to bedrooms, to Reception etc We do have meeting rooms which will hold a meeting from 1 guest up to 140 guests, this way you would not be disturbed by outside influences. I am pleased that your the service for teas and coffees was excellent but I am also sorry that your experience at Reception was not as it should have been. It would be good to have the opportunity to redeem ourselves, give me a call to discuss our meeting rooms for the future 01423 322328 Regards Tracey

"Mother daughter spa day ...afternoon tea?"

3
03/03/2018

My daughter and i visited for the day on one of our Spa day trips. No treatments available so really just a chill out day by the pool. The changing facilities are very small and cramped many of the lockers didn't work. Staff upon arrival were friendly and told us what was available. The steam room is really lacking in steam but the pool and the Jacuzzi were excellent and we enjoyed both. Very little space around the pool area but we managed to sit in a couple of chairs poolside. Why is the water fountain in the reception? Poolside you are able to hydrate regularly and feel the benefits of washing those toxins away ... Towels were clean, substantial as were the robes, the slippers well they are just a hazard! We had a coffee mid morning but had to sit in a draughty entrance hall to drink it. Finally we get to afternoon tea ... a substantial trek through various lounges and bars to finally arrive in a deserted area where our afternoon tea was brought to us. This is supposed to be a yes at, beautifully presented, dainty ...special, it wasnt. Two big ugly sandwiches each leaking their contents across the plate. No trimmed crusts, dainty portions or pretty presentation. Bought cakes ...nothing special and a couple of scones and jam. Disappointing and really not worth the money. The tea was hot and plentiful but the whole experience was a day out but not a particularly good one or one we shall be repeating or recommending sadly.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear OakmereBrood Thank you for your review and enjoyed a chill out day by the pool. The leisure team are friendly, they will guide you through your day and take your afternoon tea order. Good news, we have more seating around the pool, the water fountain is in its location so all guests have access to cooled water. We will happily bring water into the pool area for you or should you have a water bottle we would also fill that. We do have the benefit of very fluffy clean towels and robes, I am sorry about the slippers but we purchase these as an item which is for poolside (I will speak with our supplier regarding these) There are numerous lounges in the Hotel, I apologise you were not given the option to sit in one of these areas for your coffee. Our sandwiches for afternoon tea are made with bloomer bread, as this is a soft, tasty bread. We will look at how they are being presented. Our cakes and scones are made in our Kitchen here at the Hotel by Diane, we buy the individual cake wrappers but we certainly do not buy our cakes or scones from elsewhere. I am sorry you did not enjoy your experience on this occasion, maybe in the future you will return to enjoy another day Regards Tracey

"Nice hotel but sadly we won't be back"

3
26/02/2018

First of all I can say that the room was really spacious, comfy and clean and the kids particularly loved the bunk beds and the free wifi! Our breakfast was also delicious and there was plenty of choice. We did experience a few niggled though. As we were booked over half term we wanted to make sure we took the kids to the pool at the right times - the receptionist didn't really know the times so we had to look at the website. Once we were in we were really impressed with the pool and the Jacuzzi, the older gym members clearly weren't impressed with having their facilities used by kids though - we really did feel like we were intruding on their time - I found myself having to move the kids out of the way of the determined swimmers at one point! I totally get they pay their membership but we stuck to our times but it really put us off going again in the morning much to the disappointment of our kids. Randomly a work colleague had met family there for a stay and her first comment was about the regulars tutting over the kids daring to enjoy themselves. This alone is enough for me not to book again really as the pool was the incentive from other hotels / B&Bs near by.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear LynseyG Thank you for your review, I am pleased that your room was spacious and clean, the bunk beds really go down well with children. WiFi is an essential part of communication when away from home, this is something which we recognise and that is why it is free here at the Hotel while staying with us. Breakfast as dinner is cooked here at the Hotel fresh to order, while trying to source ingredients as local as possible. I am sorry that your experience in the Leisure club was marred and you did not go in the pool the next morning. We have children using the pool and they do tend to enjoy swimming. I assure you the leisure team and myself will keep a close eye to ensure no one feels disappointed when using the pool, thank you for drawing this to our attention. I do hope you will stay again and enjoy a swim morning and evening with the children. Give us a call to book 01423 322328 Regards Tracey

"Toddlers & Baby club Nappies Toys broken jacuzzi....NOT A SPA day to repeat."

1
22/02/2018

Booked a spa day with afternoon tea for a relaxing day out. Got a toddler filled swimming pool and broken Jacuzzi. Upon arrival the changing room which had only one cubical were filled on every floor and bench surface with baby mats, babies and toddlers and their mums every inch was covered with nappies babies and oh the noise. The small pool was half roped off and filled with a mother and toddler swimming lesson groups - all singing and shouting very loud wheels on the bus among other songs bla bla bla, this went on from 10am to 12pm!! The pool chairs and beds were full of toddlers babies and toys, what a nightmare. Not a Spa experience I wish to repeat. The jacuzzi was broken so just a noisy pool or grotty steam room available. This hotel offers no treatments. There is a gym but I did not visit that. No apologies given, the whole thing was a joke. We arrived at 10am fought our way through the changing facility eventually getting changed in a toilet and left by 1pm. The locker room / pool attendant was not pleasant, I overheard her talking about clients with another member of staff, all in all a shocking day. We did try to discuss the problems with another member of staff in the Bar who went to find a manager, 20 mins later no manager arrived so we left not wishing to prologue the disappointment.

"Best Western Crown Hotel"

3
18/02/2018

Nice hotel for meeting up with family/friends. Easy location to get to not far from the A1M. The pool is lovely. The rooms are a little dated but comfy. Breakfast was very nice and the staff were really friendly. The bar was nice and reasonable prices.

"Excellent stay"

5
15/02/2018

From the moment we walked in, we loved the atmosphere of the Crown - we found it quirky and interesting, with a lot of style. Check-in was quick and easy, and every person we spoke to - front desk, bar staff, restaurant staff, pool staff and housekeeping - was friendly and welcoming. Breakfasts were superb, a great range of food and drink on offer and it was available for two and a half hours (I hate when hotels give a very short window for you to order breakfast). The room was clean when we arrived, and was serviced every day. It also had a hairdryer provided - a nice, useful touch. The bed was comfortable, the shower was excellent and the pool was great, and much bigger than it looked in the pictures. The restaurant had a good range of food, and everything we ate there was well prepared, with fast but friendly service. Although we were staying in February, the room was always comfortably warm. Check-out was as easy and simple as check-in. We highly recommend this hotel, and plan to stay here again. Just looking for something negative to say to keep the review fair, we did have to open the bathroom window quite often because there tended to be a lot of condensation after showering and no extractor fan.

"2 day break"

5
15/02/2018

On arrival staff very helpful hotel lovely and clean room we had was warm clean and very spacious. Food both breakfast and evening meals were very good. Even though we did not use the pool plenty of guest were enjoying a dip look very clean.bar prices were typical hotel prices.boroughbridge is a market town weather while we were here was poor would be better in the summer if you like to walk along the river.would definitely stay again.

"Lovely Stay"

4
10/02/2018

Friendly welcoming upon arrival with checkin quick and easy. The room was basic but had everything required for a comfortable stay. The hotel is old and quaint, with no lift so lots of stairs! The windows are single pained and traffic could be heard during the early morning. A wide breakfast selection was offered, all cooked to order. Dinner was of a high standard again with plenty of selection. The spa is free to use and is definitely recommended. Large carpark and wifi included. Comfortable stay in a lovely hotel.

"Spa and afternoon tea"

4
06/02/2018

Had a lovely spa and afternoon tea. The pool area is very good . Supplied with towel, robe and slippers on arrival and given choice of sandwiches for tea and asked what time we would like to have tea. After using the pool we were shown into the lounge for tea. The food was delicious which comprised of sandwiches warm scones jam and cream and cakes. Thank you for a pleasant afternoon.

"Rooms could do better"

3
31/01/2018

It is an old building but more effort could be made to ensure the window frames are not black with mould. Not uncommon that hotels hardly ever seem to change the cushion covers and decorative panels on the beds. In the case of our room there were stains on both and the valence seemed grubby.

"Great overnight stay with friends. "

5
28/01/2018

Had a fantastic overnight stay at the Crown Hotel on a travel zoo deal including tea/ cakes on arrival and £25 pp for our evening meal. Great value! On arrival we were quickly and efficiently checked in and given our keys/ directions to rooms etc. Our room didn't have much of a view (roof space) but it more than made up for that in size. Lots of space to move around, good sized comfortable bed, tv, tea/ coffee/ biscuits etc. The bathroom was a great size, with bath and shower and nice fluffy towels. Some people have made reference to the hotel being a bit dated, it is after all a 17th century coaching Inn, ok some of the furniture and decor was dated and creaky floors but that added to the charm of an old Inn. Everything was clean and comfortable in the room. We headed down to the lounge area for our tea and cakes and were greeted by a very friendly guy (sorry didn't get your name) who served our cakes etc. He was also on hand for our evening meal and again proved to be very entertaining and helpful. The hotel was very quiet as it was the day before New Years Eve and there was a gala evening planned the next night. But it didn't take away any of the atmosphere or charm of the place. The food was delicious and good sized portions, decent priced bottle of wine too (for a hotel) although the last Creme brûlée was taken by our neighbouring table! We sat in the lounge later on and had a nightcap which was very relaxed with big comfy armchairs, lovely big fireplace although shame it wasn't lit! There are lots of rooms to chill in around the hotel and a small snug/bar area. We also made use of the spa on our arrival, nice pool area, jacuzzi and steam room. We used our time there well considering it was just an overnight stay. The hotel is a great base for exploring the area and we visited Harrogate, Knaresborough and the great city of York, Definitely recommend this hotel if you want to explore these parts.

"Lovely hotel in the centre of a lovely town with great access to North Yorks countryside and cities"

5
18/01/2018

We had lovely stay for a couple of nights in this historic hotel and would love to come back sometime soon. As an old coaching in, the hotel has a lot of style and character although I am sure that some would say it was dated! Our room was a decent size, comfy and pleasantly warm despite it being mid winter. We had a very nice evening meal plus two superb breakfasts with plenty of choice and all cooked beautifully. The gym and spa were much better than most other hotels we have stayed at. We specifically need to mention the staff as they were all very friendly and helpful from the moment we arrived. One example was when a cleaner noticed that nobody was around when we arrived for breakfast. She quietly stopped what she was doing, went round to find someone to sort us out and then carried on with no fuss. Lovely people who really seemed to care about the place and the customers. I think the only negative about the hotel was that there was little soundproofing between adjacent bedrooms but this was only a minor issue as it didn't stop us getting a good nights sleep.

"good old-fashioned English coaching inn"

5
14/01/2018

If you want slick take-it or leave-it American style service and marble floors, forget the Best Western Crown at Boroughbridge. What you will get is far superior, if a little nostalgic. A centuries old former coaching inn with squeaky floorboards and winding corridors but with all mod-cons. Our room was small but tastefully furnished and lovely and warm with a very comfortable bed. The food in the restaurant was superb, high quality ingredients and perfectly cooked, with a good menu selection. All the staff were very welcoming, friendly and helpful and nothing seemed too much trouble to make our stay a delight. An added bonus was the pool and spa facilities, immaculately clean and well-run. We had booked a two night stay through Travelzoo, which provided excellent value for money, but added an extra night because we were so comfortable there. Highly recommended.

"Perfect relaxing weekend"

5
11/01/2018

Perfect place to stay for a relaxing weekend. Nice war and comfortable room, excellent breakfast and brilliant pool/leisure facilities. Perfectly placed to enjoy York and Harrogate, and the surrounding area is lovely. Definitely will be returning here. Thanks to all the staff for a lovely weekend!

"Fantastic little retreat"

5
10/01/2018

Easily found, almost in the centre of the town, a couple of miles from the A1. On arrival the receptionist was helpful, cheerful and polite. The room was clean and comfortable. The leisure facilities were good, relaxing and spotlessly clean. The bar prices were good and the breakfast the following morning was excellent.

"Great."

5
07/01/2018

Spent 2 nights at the Crown. Room large but possibly could do with little tlc if nitpicking. 2 guys behind bar were great to my children both evenings bringing crayons and paper. Great breakfast with allergy information provided. Gym and pool really good with friendly staff. Only thing is the pool children's hours could be better advertised - really have to go into the hotel website and then a few more clicks later before you find out the kids pool times. We based our arrival time and dinner time assuming pool open for family swim but it wasn't. We will be back again soon though with a better understanding of that.

"Wonderful "

5
05/01/2018

Staying at the hotel as I write this. The facilities are fantastic....lovely pool, great food... however the staff that truly make it. I have to give much credit to bar manager Mark and the lovely barman on tonight (sorry but I dont know your name). They both went above and beyond to make my 10 yr old feel like an artist superstar! We had a lovely fun filled evening, thank you so much for taking the time to make a little girl so happy. 10/10 all round.

"Lovey comfortable stay "

5
05/01/2018

Really enjoyed two night stay with travelzoo. Chose this hotel as it had pool sauna jacuzzi and steam and gym, which i used on every day of the stay, very relaxing. Beds were comfortable and we both had really good nights sleep. Service was good and nice staff. Had to go day later than planned due to emergency hospital appointment and the hotel was able to accommodate with no fuss. Food was gorgeous - sirloin steak and chips with onion rings, breakfast was traditionally cooked with local produce, very large portions !! Also few pubs outside hotel. We ended up playing bingo at the social club on weds, very friendly place. Would recommend this hotel to others.

"Family getaway"

5
01/01/2018

The staff here are fantastic & couldn't have made us feel anymore at home, they are a credit to Best Western. We stayed 3 nights between Christmas & the new year, 11 in total with 4 grandchildren, the food, swimming pool and accommodation was first class would have no hesitation in returning ????

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Jon C It was a pleasure to meet you all, to be thanked by you when you were leaving the Hotel was great, thank you. What more could we ask for in a review, please call us when you return 01423 322328. Looking forward to seeing you all again and soon Regards Tracey

"Comfortable stay"

4
20/12/2017

We've used this hotel three times and the staff have always been exceptional. The rooms may be a little dated but they are spotless and warm. I've not had a bad meal here with the breakfasts being truly satisfying.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Paul S Thank you for writing your review after staying with us, it was lovely to meet you again. It is great that this was your third stay with us. We do our best with the Hotel to be sympathetic to its age and history. We all take a pride in the Hotel with Housekeeping keeping the rooms and Hotel in a clean tidy condition. We source as much of our food as possible locally, I am sure you will always experience the same high standard of food which we serve here at the Hotel. Breakfast is the meal which sets you up for the day, reading your review that has been the case. Looking forward to welcoming you back for your fourth stay and soon Regards Tracey

"3 day break"

5
20/12/2017

Excellent hotel 20 - 25 minute drive to York park and ride then straight into city centre, nice and easy. Hotel has pool and gym secure parking good staff and food. The location is good and the town of Boroughbridge is nice to walk around if you want to leave the hotel. Would stay there again without hesitation if visiting that part of the world.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Keith K Thank you for taking the time to write your review after staying with us. To read you found the Hotel to be excellent, we could not ask for better. We take a pride in the Hotel and the service which we give, thank you for recognising that. The leisure club is the added bonus when staying with us, good to read you enjoyed the use of the pool and gym. Boroughbridge is a lovely town to walk around, visiting some really nice boutique shops which are independently owned. We look forward to welcoming you back and not in the too distant future Regards Tracey

"Overnight stay"

4
09/12/2017

Arrived early from previous stay at another hotel. Parked in secure car park. Visited reception and told OK to leave car and return at 2 pm to check in. Received key and made way to room. No heating on in room. Spoke to housemaid who informed us that the heating was on a timer due to start about 3pm but she brought a blow heater which was needed as temperature outside was zero. Good location, very good breakfast and friendly staff. Excellent Indian restaurant opposite hotel. Old windows, let in road noise and drafts.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear bobcoffer Thank you for your review after staying with us, I am pleased that you found the Hotel to be in a good location, I do hope you had the time to walk around Boroughbridge. The food for all our menus is sourced local, which goes down a treat with our guests. I do apologise that your room was not warm but I am pleased that this was rectified with a heater. The Hotel is over 600 years of age and is listed, we try to keep as many of its original features as possible including the windows etc. I do hope you have the opportunity to return and soon. Please call us on 01423 322328 Regards Tracey

"fantastic place"

5
06/12/2017

Great hotel in a good location ample parking. The staff cannot do enough for you. The food in the restaurant was outstanding. We did dinner bed and breakfast which was best value. Advise u take swimwear as the pool looked lush.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear 136nicolah Thank you for taking the time to write your review and a five score too!. To read fantastic, outstanding and best value - again thank you. The leisure club is the added bonus, you really must return to enjoy the pool or maybe a sauna Please call us to book direct on 01423 322328 Regards Tracey

"Recommended hotel"

5
06/12/2017

Just enjoyed a short stay here to celebrate a birthday, taking advantage of a Travel Zoo deal. Parking was plentiful and secure - automatic gates in and a key code required to exit. If you enter from the car park you pass the pool and gym area. On the way to reception there are plenty of places to sit in comfort. The hotels strength is the staff, especially in the bar and restaurant. Nothing too much trouble, personable and with the all important sense of humour. Absolutely fantastic. Whatever you're paying them, they're worth more! The room was on the small side, possibly due to it being on a Travel Zoo deal, but the bed was comfy, and it had all the usual stuff -trouser press, tea coffee etc. The food was superb and the drinks reasonably priced. The full english breakfast was a great start to the day, and again the staff were superb. Boroughbridge is a lovely place and ideally placed for visiting York or Harrogate. Highly recommended.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Trampstruffles Thank you for taking the time to write your review, your comments are very much appreciated. There is nothing more which could be added, you have covered all of your stay perfectly. We do hope you return and soon, call us on 01423 322328 Regards Tracey

"Townswomens Guild Christmas Lunch"

5
05/12/2017

A group of 40 of our Members from Acomb York Townswomens Guild enjoyed a delicious 3 course Christmas lunch this afternoon. The large room was beautifully decorated and the Staff were very friendly and efficient. We all had a wonderful meal and it was a lovely start to Christmas. Thank you Tracey and all your Staff.

"Taken Care of"

5
20/11/2017

In August we took my father to Yorkshire, and stayed for 2 days at the Crown Hotel as it's situated ideally for touring Yorkshire. Lovely and spacious inside with different rooms to sit in, which was a plus. The food was first class and the staff very friendly and helpful. The rooms were clean, not overly large but acceptable. The hotel had a very friendly atmosphere. Would definitely go again.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Mancurian2000 Thank you for taking the time to write your review after staying with us. It is great to read such good comments. We look forward to your return in the near future Call us to book on 01423 322328 Regards Tracey

"Great value Travelzoo deal"

5
18/11/2017

Stayed here for a couple of nights on a Travelzoo deal. Lovely old hotel with lots of history and character. The food in the restaurant is fresh and beautifully cooked, both evening meal and breakfast were cooked to order and plenty of choice. The leisure facilities were very relaxing, loved the pool and jacuzzi. All the staff are very friendly and we had to compliment Tracey the manager on such a lovely place we really did enjoy our couple of days.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Judith H Thank you for taking the time to review your recent stay, it was lovely to receive such great feedback from you both personally whilst here. We really could not ask for better comments. Hope to see you both again and soon, call us to book on 01423 322328 Regards Tracey

"Traditional hotel in the centre of Boroughbridge. "

5
17/11/2017

Currently staying in the hotel on a short break. We are not far from home but this is somewhere we have not explored before. We are really glad we came. Our pace has been slower, very relaxing. Our room is large, nicely furnished, beautifully clean and well appointed. The bed is comfortable and the room is well lit, unusual as hotel rooms are often quite dull. Breakfast is cooked to order and there is a good choice. We have also eaten in the restaurant for an evening meal. This was very good and service excellent. The pool area is clean and inviting. There is also a steam room, sauna and jacuzzi. All the Staff are helpful and very friendly. There are plenty of areas to sit and relax. It has been a lovely treat. Thanks everyone.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear LeedsCaz Lovely to meet you while here, your review covers all aspects of your stay. We do pride ourselves on trying to ensure you have a really enjoyable stay with us. We all tend to read our reviews and I assure you everyone will be thrilled with such positive comments. Looking forward to seeing you again, call us to book on 01423 322328 Regards Tracey

"Great short break"

5
16/11/2017

Stayed overnight. Nice village. Hotel has a lot of history. Much bigger than I expected so everyone not on top of each other. The room was VERY warm but I think we were over the spa. Pool area nice and a bit of a bonus. Restaurant reasonable and food very nice. Would stay again.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear honeysusie Thank you for taking the time to write your review after staying, it is appreciated. The hotel certainly does have a lot of history, it is an integral part of Boroughbridge too. We do have the advantage of being a spacious hotel with areas to sit and relax. The next time you stay should you find your room be warm, there is a fan in the wardrobe. The leisure club certainly is the bonus when staying here, I am pleased that you had the time to enjoy the use of it. We all read our reviews and it is great to have such comments, thank you. Please feel free to call us when you return 01423 322328 Regards Tracey

"Mid week break"

4
08/11/2017

Another Travelzoo deal in a very nice and comfortable hotel in a little gem of a village. Plenty of bars and lounges to accommodate both guests and visitors. Good restaurant reasonably priced without being over bearing.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear PassionateGeordie Thank you for your review, it is good to read that you found your stay to be nice and comfortable. Great that you took the time to look around Boroughbridge, we have some lovely unique shops to visit We do hope to see you again and soon give us a call to book on 01423 322328 Regards Tracey

"Night away"

3
06/11/2017

Reception staff very helpful,friendly.Room very clean although decor perhaps a little dated. Breakfast staff not too sure what to do although pleasant and helpful when asked for something. Cooked breakfast hot ! We had a room at the back that had a view across the roof of a lower building

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Sue B Thank you for taking the time to write your review. It is good to read that our Receptionist was very helpful and friendly whilst you were staying. We do keep the Hotel clean and tidy whilst trying to be sympathetic to its age and history. Our breakfast team normally work am shifts. I am not too sure as to why they would not know what to do but I am pleased, that when you needed anything they were pleasant and helpful. Our breakfast is cooked fresh and to order so it is fresh and hopefully set you up for the day. We do hope to see you again and soon. Please call us to book 01423 322328 Regards Tracey

"Over priced for what you get."

3
03/11/2017

We paid over £150 for a small double room. It was very warm, above spa perhaps? The hotel is a little tired, classic 70/80s decor one might say. The spa is nice, but not worth the overall price of rooms. You could stay elsewhere in a 4* in Leeds and have the same facilities for less. Breakfast was a little poor; fruit etc.. looked like it was chopped by the people working the evening before, coffee had a bit of tang for it. If you plan to use the hotel as base let them know, your room key doesn't open the hotel front door after the pub shuts! Overalls it's a 3* £70 a night charging a premium because it has a little pool.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Scarvisitor Thank you for your review, it is good to be given the opportunity to reply. We keep the Hotel as much in keeping with its age and history, being sympathetic to ensure we keep its character. I am shocked you think breakfast to be poor, the fruit is cut fresh by the Chef in the Kitchen. Sorry this was not to your liking The coffee is a fresh ground coffee where the beans are ground fresh for every cup made. We have 24 hour cover on Reception to open the door for any guests arriving back late to the Hotel. I am not aware of any Hotel where the bedroom door key would open the front door. The pool is a 12 metre long pool which is located in the leisure club alongside the Sauna, Steam room, Jacuzzi and Gym. I am certainly proud of our Hotel and I know the team are too, sorry we have not met your expectations on this visit. I do hope you do find a Hotel in the future which best suits your requirements. Kind regards Tracey

"Great"

5
01/11/2017

Stayed here last week for the first time.Lovely lady on reception made the check in easy after a long drive.Rooms were immaculate and well presented.Complimentary use of the pool and gym which was an added bonus.Didnt eat in the restaurant but looked ok.Will stop again in a flash.Great hotel.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear IanPLancashire Thank you for taking the time to write your review. It was lovely to meet you while here. To read you found your stay immaculate, great and you would stay again in a flash! we could not ask for more. Well.................. maybe we could ask for more - only one thing, you dine with us next time you stay :) Looking forward to seeing you again and soon, we will happily book your next visit 01423 322328 Regards Tracey

"Lovely lovely staff"

5
29/10/2017

Excellent staff, very friendly couldn't do enough to make our mini break perfect. The hotel itself is clean and welcoming. Lots of public areas for eating and drinking. The pool facilities are brilliant. The room we were give was very clean and comfortable. The food was fantastic and service impeccable. We will definitely be returning. Thank You

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear funkykirsty Thank you for taking the time to write your review. To read you found the staff excellent and very friendly is great. We all read our reviews and I know everyone will be thrilled. We take a pride in the Hotel and the service we offer having a very good Housekeeping team. To know you enjoyed the use of the facilities and found your break perfect - Thank you We look forward to your return and soon we hope, call us and we will book your break for you 01423 322328 Kind regards Tracey

"Very Nice"

4
23/10/2017

Stayed here for two nights. We got a deal of travel Zoo so as part of this we were greeted with tea/coffee and home made cake, in the room there was a bottle of Prosecco waiting on ice. The staff were all extremely polite and helpful. the rooms although a little dated were spotlessly clean. The evening meal was excellent, I had the lamb chop it was cooked to perfection! My wife had the chicken and was also impressed. In the morning I expected a buffet style breakfast, but was pleasantly surprised to find it was cooked to order. Again the standard of the food was excellent.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Jono1028 Thank you for taking the time to write your review after staying recently. It is great to read that you enjoyed your stay. We take a pride in the Hotel and the service we give to ensure your stay is not only enjoyable but also a memorable one (for the right reasons!). We try to keep the Hotel in a way which is sympathetic to its age and history. Being an integral part of Boroughbridge Town, if only it could talk, I am sure there would be lots to say! To read your comments saying your food was excellent - Thank you, it is sourced locally and cooked here by our Chefs in the Hotel. The same with our breakfast, I do hope it set you up for the day! especially with there being so much do in and around us. We do hope to see you again and soon, please call us to book 01423 322328 Regards Tracey

"Lovely Hotel"

5
16/10/2017

Stayed here for a night with a friend. On arrival we found the reception staff very friendly and helpful. The room was spotless and beds very comfortable. We went for a swim and the pool and spa areas were also spotless. In the bar again staff were very hellpful and friendly. Next morning breakfast was served in the traditional way having a menu and choosing from it. The cereals and fruit were help yourself but cooked breakfast was cooked to order. There was plenty orf choice and again staff very pleasant and friendly

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear NorthYorkshireJean Thank you for placing your review, it was lovely to meet you while here. We are fortunate to have a great team, who genuinely care about you enjoying your stay with us. Great to read that you found time to use the leisure club, it is the bonus when staying. Breakfast is the most important meal of the day. We cook ours fresh with local ingredients, I hope it set you up for the day ahead. We all read our reviews and I assure you yours will be very well received Call us direct to book 01423 322328 Regards Tracey

"Outstanding Sunday lunch "

5
15/10/2017

Just visited today for Sunday lunch . Food was outstanding . The best Sunday lunch we've ever tasted . Loved the fact you were served 2 homemade Yorkshire puddings . The roast beef looked like 2 pieces of steak and was so tender and succulent . Cheese board wAs gorgeous also . Extremley reasonably priced . Staff very friendly and our waiter mark was very charming with his humour . Only thing for me was that I couldn't enjoy a nice glass of red from chilie or Australia as they only did Spain or France . Definitely going back

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Sonia P Thank you for such great feedback to read you found the food outstanding. Our Yorkshire puddings are indeed homemade with locally sourced meat and vegetables. Your thanks have been passed on to the team and they do read our reviews. We have a Chiliean Merlot which is by the glass and very nice too. We would definitely like to see you back too Regards Tracey

"Lovely hotel in a lovely part of the world"

4
11/10/2017

I stayed at The Crown for one night for business and the rooms and service were excellent. My room was large and nicely decorated, with a lovely big bathroom and comfy bed. The TV was located in an odd place so you couldn't actually watch it while lying in bed, but that is a minor complaint. I ate lunch there and it was very decent and the bar is comfy and friendly. My only real criticism was the piped music in the restaurant, which was a selection of cheese ballads played far too loudly through very poor speakers that made it sound like Marvin Gaye was trying to fight his way out of a wet sack ! Don't let it put you off staying though, nice staff, great rooms and altogether a pleasant stay.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear John C Thank you for taking the time to write your review after staying with us. Your comments are very much appreciated. We take a pride in the Hotel and the service which we offer and it is good to read such feedback. The piped music- volume has now been reduced. Should you find when you stay next time, that Marvin Gaye has been re trapped please let us know and we will happily release him! It will be good to see you again and soon Kind regards Tracey

"Cycling - Way of the Roses stopover"

5
10/10/2017

Travelling West to East on a cycling marathon! Stayed in this lovely hotel on day two. The rooms are basic but the pool and Spa more than make up for it! A MUST after a long day in the saddle! I didn't eat here but I spoke to fellow guests who couldn't talk highly enough! Most had a voucher for dinner bed and breakfast which was cheaper than I paid for bed and breakfast.so look around for a deal! Local town has some lovely pubs and takeaways! Recommend a short walk to The Ship Inn nearby. Enjoy your stay.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear New55 Lovely to meet you while staying with us and congratulations on completing Way of the Roses Thank you for placing your review, you really must eat with us when here again as I ma sure you will be taking the cycling challenge again! There are occasions when we have special deals which include dinner, the best deals are direct with us When you return call us direct to book 01423 322328 Regards Tracey

"A Lovely Getaway"

5
06/10/2017

Arrived a day early but was made very welcome by friendly staff, who were attentive, nothing was too much trouble. The food in the restaurant was excellent with plenty of variety. The room was comfortable and clean. The spa was particularly welcome after being out all day. The location was excellent for exploring the region would go again.

"Excellent one night stay"

5
04/10/2017

Went on a travelzoo offer and found everything about the hotel excellent. The hotel had much history, located in a cute village, located for close travel to Ripon, Harrogate and Knaresborough. Room was comfortable with good facilities, food was excellent- both dinner and breakfast with a wide choice of dishes and good service. All staff were friendly and helpful as we left a charger for a tablet in our room and they are kindly posting it back to us. Leisure centre was excellent. Well worth the trip.

"Mid-week with friends "

3
04/10/2017

Very traditional old coaching Inn, little tired in places. Comfortable bedroom, evening meal excellent. Also cooked breakfast very good. Very well placed Hotel for seeing different places in the same area, Ripon, Harrogate, Knaresborough etc;

"Ok but wouldn't go back"

3
13/09/2017

A large hotel in a convenient location but looking tired. We stayed on aTravelzoo offer which included dinner on first night, bottle of proseco and tea and cake on arrival. We didn't get the latter and were told this was because we didn't ask for it! Food for dinner was very nice but overpriced for what it is and the service was slow even though they weren't busy. Room was tired but bed was comfortable and the shower was good. Leisure facilities were good. Just need to give it all a refresh. Overall ok for what we paid but would not go back.

"Lovely Break"

5
12/09/2017

My wife & I stopped here at the end of August via travelzoo. I thought the hotel was very nicely located in picturesque Boroughbridge. It was also a very good base for exploring York & the surrounding area. We had an evening meal which was very good. the staff were both attentive & efficient & of course we found the room very comfortable with a view out onto the main street. All in all I would thoroughly recommend this hotel.

"Excellent Sunday Lunch"

5
11/09/2017

First visit to The Crown for Sunday lunch following a recommendation. The three course menu on offer had plenty of choice and the food was well presented, plentiful and very tasty, at a reasonable price. Also, as a bonus, three real ales were available including two local brews. Will definitely be back.

"Very good deal"

4
11/09/2017

Booked a Travelzoo deal as we were on our way to meet friends in Northumberland and hotel is ideally situated just off the A1. The deal included afternoon tea, B&B and evening meal for £99 so was excellent value. Service was good and the evening meal was well cooked; we especially enjoyed our raspberry cream brulees! Breakfast was OK but as it was busy, we had to wait to order. Different staff seemed to be taking orders across the restaurant and were not clear who had ordered and who was waiting. Our standard room was small but had everything we needed. Didn't use the pool or spa but they looked good. Overall a pleasant stay and a very good deal.

"Perfect stop over"

5
11/09/2017

This is a most attractive coaching inn. It's covered in ivy and is in the centre of the small town. We had room 52 which was a large room and had a large comfortable bed. It was very clean. It had double windows which overlooked part of the roof and cooling systems. Not the best view perhaps but the room was quiet and we felt able to leave the windows open. The bathroom was small but adequate with a good shower over the bath. Breakfast was excellent with hot choices cooked to order.

"Lovely stay, should have been for longer."

5
05/09/2017

Stayed for one night only whilst passing through. Good sized double room for two. Very clean with nearly every facility except a fridge.The bed had seen better days though. Very welcoming staff and very knowledgeable about the surrounding sights. Great swimming-pool, sauna and steam-room with jacuzzi thrown in for good measure. We didn't use the gym but noted that it was well equipped. Excellent evening meal of home-made soup followed by Barnsley lamb chop with all the trimmings. Lovely. There was a good choice on the menu, top quality ingredients all presented and cooked to a high standard. The food at breakfast was once again of the same quality and standard. Thanks to all at this Best Western Hotel. Would we stay again? DEFINATELY This is a lovely town steeped in history in a beautiful area. Hope one day to return.

"OK for a light bite"

3
01/09/2017

I haven't stayed over at this hotel. However we are local so inevitably share some time with family for a light bight and a tea. I have also had small impromptu business meetings with 1 or 2 colleagues. Friendly enough. Sandwiches and snacks are good but nothing special. Service suffers on occasion as they obviously run a very lean. All of this said, the place is well positioned just off the A1 and when engaged, the staff are friendly.

"Highly recommend"

5
30/08/2017

Really enjoyed our stay room good on ground floor.Swimming pool good.Breakfast excellent. Had meal in restaurant well cooked but very small portions not good value for money. Went else where for evening meals.Bathroom could do with a refurbishment shower poor. Staff very friendly and helpful

"Unhelpful staff when trying to book"

2
28/08/2017

On trying to book this hotel for 2 nights accommodation for 20 people was not asked what we required just given a price for double room for one night tried to explain I needed a variety of rooms. Sorry but your staff need more customer relation trading.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Linda A Thank you for your comments, whilst I was at Reception I was asked for a price for your enquiry. The cost of the room given would be per night per room over both nights bed and breakfast. Should you like to discuss further please feel free to contact me on 01423 322328, I would be more than happy to speak with you. Thank you Regards Tracey Tracey Campbell Manager

"Excellent Service, Lovely Staff"

4
20/08/2017

Booked four nights here to use a voucher for a local venue, sight see and family visit. Had a problem with our room as the windows had been painted shut and wouldn't budge!. However Tracey, Manager, soon remedied this with another room of the same standard which was kept very clean. (Not her responsibility for the poor decorating). We found Tracey's staff to be similarly helpful, chatty and friendly. The only reason for four stars is that the hotel is in places tired and we found the bar area uncomfortable so took our drinks into the coffee lounge. Boroughbridge is very well situated for sightseeing.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear cyon17 Thank you for taking the time to write your review after staying with us. It was lovely to meet you both and to ensure you had a room which was comfortable. I take a pride in the team who work here, it is a pleasure to work alongside them. When you return to the Hotel, the top of the bar is really comfortable and it is great to watch the world go by with a cup of coffee and our homemade cake! We have lots of areas to sit and relax after a day of visiting the local area. Call us to book your room for you 01423 322328 Regards Tracey

"Excellent Experience"

5
18/08/2017

Just one night to spend 2 days exploring the area, not expecting much more than a good bed & breakfast... However.. After a warm welcome by Liz on reception we had a small issue with the room offered (it was warm & the portable fan didn't work) and found that service really means service in THIS hotel. The duty manager (Steven) escorted my wife round offering various rooms until she settled on an excellent upgrade -- a family room. So - needless to say, 5 stars for the room (& Steven). We had dinner - I had fish pie & my beloved the lamb rump -- again 5 stars. Although Bouroughbridge is just a sleepy little town, it is certainly worth a stroll, especially down by the river near the weir. Our original reason for the visit - Newby hall, Fountains Abbey & Studley Water Gardens were well within reach & did not disappoint... So 5 stars all round!

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Sapspec Thank you for your review it is much appreciated and has been passed onto Liz and Stephen. Our food is cooked here on site in the Kitchen and a lot is sourced locally. To say five stars - thank you Boroughbridge is ideal for exploring the area but it is not a visit without seeing our town. It will be a pleasure to welcome you back again, call us on 01423 322328 and we will happily book your room for you Regards Tracey

"room for improvement"

3
17/08/2017

Had a voucher for a leisure and afternoon tea here. I was really looking forward to exactly that, a leisure relaxing day, however there were not enough facilities to be at leisure. We were greeted with a warm welcome and then given a question pick your sandwich!!! (will get back to this later). The leisure area was clean but on entering the facilities and hoping to relax there was a huge lack of relaxing seating. 4 plastic garden chairs, most were taken up with other customers towels, fortunately the pool users saw we had gowns on and removed two towels so we could get a seat. Nowhere to put your feet up and be at leisure. Pool, sauna and steam room were clean. Change room area very cramped. We tried three lockers got one that worked eventually!! No swim suit dryer to dry costume. Moving on to afternoon tea... I have had afternoon tea at numerous places and you are supposed to get a selection of sandwiches and cakes. We were asked to pick ONE sandwich!!! I chose egg, my friend had beef and horseradish sauce, take it or leave it!! A selection of cakes is supposed to be given.... we had two, both sponge cakes, chocolate and something else, both very heavy didn,t eat either of them. We also had a scone with nice jam and a good size portion of cream. Have to say plenty of tea bags in the teapot, good tea!!! We also asked for another saucer for our cakes, this was met with bemusement???? why do you want another saucer? Let me tell you why!!!! Horseradish is savoury and spicy and mayonaise don,t really bode well with cream scones!!! If you can put some more relaxing seating around the pool and work on the afternoon tea selection this has the makings of a good place to visit.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Heather F Thank you for placing your review, your comments have been taken on board. It is good to read that you found the leisure club clean. The choice of sandwiches for the afternoon tea is given to ensure you do not have a sandwich which you do not like. I am shocked to read your comments about our cakes, alongside the scones they are all made here at the Hotel by our Chef. We usually receive lots of praise about them too. We are looking into more seating in the leisure club and when you return should you like a selection of different fillings in your sandwiches, please let us know and we would be only too happy to oblige. See you again and soon Tracey

"Coffee call"

4
11/08/2017

I called here with a group of friends for a morning coffee. It was quiet but the staff looked after us very well and made us feel welcome. The lounge was super - nice and clean. Well worth a visit if you are in the area.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear RogerfromTown Thank you for placing your review after coffee - I do hope you enjoyed the homemade shortbread Maybe next time why not pop in mid morning - homemade cake - cake today is chocolate. Afternoon tea has homemade scones and cakes too! The coffee lounge is ideal for a catch up. We have a few areas within the Hotel which are ideal to sit and chat. Should you ever like a table reserving call us on 01423 322328 See you soon Tracey

"Race weekend"

3
23/07/2017

4 couples stayed here for a weekend. The hotel is ideally located in Boroughbridge. Parking is plentiful. The pool and spa area are a welcome addition. The hotel is dated with lots of character. The staff are friendly and a special shout out to the manager Tracy who helped sort a transfer for us, into Ripon for the races. Breakfast freshly cooked and lots of it.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Karen M Thank you for your review, we are in an ideal location for visiting the area and the races! The Hotel has a lot of character due to the age of the building - If only walls could talk!! We do tend to be sympathetic to the age of the hotel and as such keep this in mind when work is carried out. Thank you for the shout out! next race meeting give us a call to book your room and mini bus too 01423 322328 See you all again and soon Regards Tracey

"Excellent 3* Value & Lovely Staff"

4
20/07/2017

We had a special offer voucher for dinner, bed and breakfast and stopped here overnight (Thursday) on our way to Northumberland. We found this to be a delightful 3* character hotel. The bedrooms were average but very clean, as was the rest of the hotel. The general areas and restaurant were cosy and welcoming (as were all of the staff) and we enjoyed a delicious evening meal. Wouldn't be to the taste of those lovers of contemporary style but we loved the obvious history of the hotel. Didn't have time to use the spa but looked very nice. We think this is worthy of a return trip for a 3-day visit as it is so close to many of Yorkshire's attractions. Only drawback was lack of a lift for our elderly mother, so will try for a ground floor room in future.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Deborah W Thank you for posting your review after staying with us. It was lovely to have the opportunity to meet you. Could not have described the Hotel any better myself than a delightful character Hotel. I do hope you had the opportunity to see the photographs on the corridors which show the history of the Crown. We are certainly very proud of the Hotel, the team are genuine and great to work alongside. We will see you all again and soon, when you will enjoy another delicious meal and hopefully be able to use the leisure club. When you call to book please ask us about the ground floor room 01423 322328

"Over night stay "

4
16/07/2017

As it was just an over night stay we didn't get chance to use the pool as it did look very inviting shame may be next time, nor did we use the restaurant as I found not much choice for a vegetarian limited( but at least you had some) but the breakfast was lovely and the staff very pleasant. Our room was clean and comfortable no 76 over looking a roof so no noise from outside. It is a lovely old building with some nice features.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Jeb B Thank you for taking the time to write your review. It is a shame that you did not have the opportunity to use the leisure club. For your dinner choice, we have the benefit of preparing and cooking our food here at the Hotel, when you return we will happily have a chat about your food preferences. I am sure between the Chef and yourself there will be dish you will really enjoy. Good that you enjoyed your breakfast, it is cooked to order and it will certainly set you up for the day! I find it a pleasure to work alongside the team here, we take a pride in the Hotel and the service which we give. The building does have a good age, if only it could talk. I am sure it would be a tale worth listening to!! Looking forward to you returning and soon Regards Tracey

"Good value and location "

5
15/07/2017

A really nice friendly hotel. Great facilities, pool, sauna, steam room and jacuzzi next to the gym. Lovely food in the restaurant and polite friendly staff. About a 20 min drive to the park and ride in york where you can get into town for £2.90 return. Well worth a visit.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Alan F Thank you for your review after staying with us. It is good to read Great facilities, Lovely food and friendly staff. I can only agree that it is well worth a visit to this area, there is such a wealth of things to see and do. Our town is one that is worth a stroll round too See you again and soon Regards Tracey

"Weekend Break"

4
11/07/2017

Stayed at the Crown Hotel for a family visit & a weekend break . Have stayed here twice before & have always had a nice stay , enjoyed the pool & breakfast has always been very nice the staff have always been helpfull & friendly & the room has been clean & just fine for our stay . The location of the Hotel is perfect for us as we av family in Boroughbrige & its a perfect base for sight seeing .

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Kaz1480 Thank you for taking the time to write your review after staying here at the Crown. Great to read that you have always have a nice stay with us, we do try to ensure that while you are away from home you enjoy your stay. I do hope you had the time to visit the area as it has so much to offer. Looking forward to seeing you again and soon Regards Tracey

"Can't rate better than average."

3
04/07/2017

I always try to put a lot of thought into my reviews and have to admit that I was sorry to have to rate the hotel as average. Parking at rear of the hotel is good. Old type coaching inn so a bit like a rabbit warren but nothing wrong with that when you get your sense of direction. Passed the swimming pool on way in. Looked nice but didn't use it. Pleasant and efficient reception. Was given a large corner room with very battered sofa that I was surprised that any hotel would think acceptable. It was a warm night so attempted to open some windows only to find years of overpainting had permanently fixed most of them shut. Low ceiling didn't help temperature but not much can be done about that. Thankfully a fan was available which had to remain on all night. The large bed was comfortable. A couple of the lights didn't work. Remote did not adjust volume of TV. Little things that should be attended to. Altogether I felt that any decorating and maintenance was not of the highest standard. No issue with housekeeping however. Wifi was good. I thought the restaurant and bar rather uninspiring. Moved table because the music playing was a bit intrusive. I wasn't the only diner to find this as I saw the next person moving too. Found the younger waiting staff to be friendly although some of the older members seemed a bit dour. The meal itself was OK but nothing more. Breakfast was fine. Overall I was disappointed with my stay. I had higher hopes of what could have been. There is better in the area.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear ifand Thank you for your review, I too am sorry that after much thought you have rated the Hotel as you have. The Hotel is indeed a coaching Inn which has lots of character and personality. We are fortunate to have the added bonus of the leisure club. What a shame you did not find the opportunity to use the pool. I am pleased you took full advantage of the fan which we have in all our bedrooms. The weather was indeed exceptionally warm with lots of sunshine. Could I assure you that the lights are fully operational (there are two sets of switches for the lights), the sofa is no longer, the remote has been replaced. Your comments would have been acted on whilst here had we only known. Again had we known about the music volume this is easily adjusted or even changed to suit your taste. I am shocked to read your comments regarding some of my team being dour, I cannot agree with this comment. Sorry you were disappointed with your stay, but perhaps in the future you will return to give us the opportunity to change your view. Regards Tracey

"Excellent Stay at the Crown Hotel"

5
24/06/2017

Excellent stay and service at this wonderful hotel, with our Travel Zoo deal. Tracey made us all feel very welcome on our arrival, she told us everything we needed to know about the hotel. The hotel was very comfortable well decorated and clean in all areas. The dining service and food excellent. All staff helpful, ensuring we all enjoyed our time at the Crown Hotel. This is a wonderful place and I would not hesitate to recommend or return. Thank you to all the staff, but especially Tracey. Great little hotel. The Blairs & The Hodgson party rooms 73 74

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Sebsternooni Thank you for your review, lovely to meet you all during your stay. When I read comments such as comfortable, clean, excellent, helpful and wonderful place, we could not ask for better. We take a pride in the Hotel and the service we give, it is a pleasure to work here with such great people. You will be made very welcome when you do return, looking forward to it. Thank you for recommending us it is appreciated See you all soon, Regards Tracey

"Relaxing break"

5
24/06/2017

This is our second stay at this hotel and don't think it will be our last. We enjoyed cake and tea/coffee on arrival then a very good evening meal, plenty of choice and very well cooked and presented well. Breakfast had an unbelievable choice,not seen a bigger choice anywhere and further more it was cooked to perfection. Rooms are in keeping with the style of the hotel ...not ultra modern but comfortable and clean. Although we didn't use the pool it looked very nice. We will be back.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Hullbilly Thank you for your review after staying with us, it is much appreciated. Great that you have returned to the Hotel and it won't be your last stay with us. The cake on arrival is homemade as are our scones, teacakes, biscuits and bread rolls. We now have a cake on the bar daily, it is so tempting!! To read breakfast was cooked to perfection well what more is there to add. The Hotel is kept within keeping of its History and age, it is an integral part of Boroughbridge. We will see you when you return and soon we hope Regards Tracey

"Great hotel."

5
22/06/2017

A lovely retreat in the heatwave. Unless you want to nitpick about the odd paintwork damage, or marked carpets, the hotel was a good relaxing place. Rooms not on the large side but comfortable and clean. Staff lovely people, but one barman not very welcoming, or keen to serve outside meant a quiet bar at night. Manageress brilliant.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear jcowleynwc thank you for taking the time to write your review, it was a pleasure to meet you when staying with us. I do apologise if there have been any areas of the Hotel where odd paintwork has been damaged in anyway. I assure you we are continuously investing in the Hotel's up keep. Thank you for bringing to my attention the matter of service outside of the Hotel, this will be addressed. I am a really proud Manager of this Hotel and find working with the Team and meeting our guests a pleasure. Looking forward to seeing you again Regards Tracey

"Great place to stay when touring around Yorkshire"

4
21/06/2017

Would recommend a visit to the Crown if you are visiting Yorkshire. Centrally placed for Harrogate, Ripon, York, Thirsk and the Yorkshire Dales. Friendly staff, good ale, excellent breakfast and a lovely pool and spa bath. The hotel has lots of character and a real change from the modern corporate chain hotels.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Chrismart5 Thank you for taking the time to write your review after staying with us, it is much appreciated. The Hotel is indeed ideally located for all areas in North Yorkshire. The Hotel does have lots of character, if only the walls could speak! I am sure there would be lots to tell. The team take a pride in the Hotel and the service we offer, they are a pleasure to work alongside. Good to read you took advantage of the Leisure Club this is the added bonus. Excellent breakfast - there is not much more could be added to that statement! We source local ingredients for our menu as much as we can. I can highly recommend our afternoon teas with fresh homemade cakes and scones. We also make our own bread rolls for dinner. Please give us a call to book when you return to the area 01423 322328 Regards Tracey

"Great stopover"

4
21/06/2017

Stopping off by chance on the way home from France to Scotland, we looked in to see if there were any vacancies and received a very pleasant welcome. An old building with lots of history which has been sympathetically maintained. Went for a walk round the town centre, quite a quaint place with some nice shops. Had a drink outside the hotel in comfortable seating (the sun was shining so what else to do?) then a good meal in the restaurant. Room was comfortable and breakfast was good. Would certainly use it again and recommend it to anyone who is looking for a stopover or wanting to spend a few days in the area. The service was great and we felt that we got excellent value.

"Good choice lovely hotel with swimming pool"

4
18/06/2017

Stayed the night whilst my son was racing in the area. Room 56 over looked the car park. Traditional old hotel with lots of history. Immaculate and clean. Nice twin room and was happy to find an electric fan in the wardrobe on the hottest day of the year. Service and staff were lovely. Breakfast was first class, I had the full English. Faultless. One issue - it was £6.50 for a glass of white wine - I thought this was a tad expensive! Overall a beautiful old hotel, lovely evening meal in hotel (sea food pasta and fish and chip soup of the day ) . Swimming pool and sauna added to the experience. Excellent over night stay. Happy to recommend the hotel/facilities and food. Foot note to manager - please compliment your staff they were a credit to the hotel.

"Very pleasant place to stay"

4
13/06/2017

Very pleasant place to stay with comfortable bed and reasonable sized rooms. Restaurant had excellent food but menu doesn't change much. Kettle in the room was faulty. Servicing of the room was rather late in the day which wouldn't normally be a problem but because of bad weather we were in and out all day.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear K8467BItimothym Thank you for placing your review after staying with us recently, it is much appreciated. It is great that you had a pleasant stay with us and found your bed to be comfortable. I do apologise about your kettle, a new one has been placed into the room. Please make us aware next time you stay when you would prefer your room to be serviced. We will certainly do our best to make that happen. We do hope to see you both again and soon, call us to book 01423 322328 Regards Tracey

"Half way on the Way of the Roses. "

5
11/06/2017

A friend and I stopped here for a night while we cycled the Way of the Roses over two days. The staff were very pleasant and were so helpful. Our bikes were happily accommodated and securely locked up overnight. The room was good and the shower was hot, just what was needed after the grim weather we had that day. Food from the Bar and breakfast was great. I really appreciated the pool and jacuzzi in the leisure suite to loosen up the legs after a day in the saddle. Cheers !

"Lovely hotel... "

4
05/06/2017

We stayed here for the night whilst meeting friends in the village.. good points.. fab wifi friendly staff and clean. Car parking at the back of the hotel so cars not parked on the road. Bad points.. not much choice on the menu for evening meal and bar options were poor. Bed was really hard but that's much to my preference and pillows were pockets of air but same again preference. And only served breakfast til 930 on a Sunday which I thought was early for a Sunday. Overall lovely place. We stayed in room 33 which was massive.. plenty of room. And clean. Plenty of towels to. Will definitely stay again if in the area

"Great hotel "

5
04/06/2017

We stayed over night at this hotel as we were in the area for an event. We will definitely use this again and can highly recommend it to others. The breakfast was excellent with a range of choices. The room we had was very nice a standard double however we found the bed was a little small so would book a larger option in future.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Christine M Thank you for your review, lovely to meet you both when here. To read that you found the breakfast excellent, well we could not ask for more! Great that you would stay again and highly recommend us -Thank you, we really appreciate being recommended. When you return call us to ask about our Kingsize beds 01423 322328

"Lovely hotel."

5
03/06/2017

Stopped for 1 night last night. Myself, my partner & my 9yr old son. Very helpful staff on reception (when booking and on arrival) Free, secure car park. Lovely room, very clean, excellent shower & hairdryer!! Didn't hear any noise from other guests (our bug bear with hotels!) Room VERY warm but were provided with fan. (Very warm few days so understandable) Comfortable bed, good tea/coffee making facility. Breakfast lovely, couldn't fault. Swimming pool lovely, great to use the steam room, sauna & jacuzzi. Very quiet. Would love to return to this hotel.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Sarah-k-83settle Thank you for taking the time to write your review, it was a pleasure to meet you all. What more could we ask for in a review you have covered everything! We all read our reviews so I assure you everyone will be thrilled. It would be great to have the opportunity to welcome you back and soon. Please call us to book 01423 322328 Regards Tracey

"Great location"

5
31/05/2017

We stayed for a couple of nights at the end of May and found this a great place to stay. Good secure car park with plenty of room. Friendly lady on reception checking us in and the room had everything you need. Yes it's a little dated but it is an old coaching inn so suits it well. Breakfast was one of the best at this chain we have had and a good selection including hot items cooked to order. All very well presented. The location is great too so we would have no hesitation in booking again when we visit the area. All staff we came into contact with were very friendly and helpful made for a great stay. Pool looked lovely so might even get a chance to try it next time.

"Pleasant stay"

5
31/05/2017

Staff were very friendly, the room was very clean. Brilliant shower! Nice town local shops and a brilliant pub across the road! Would definitely stay again! Breakfast was plentiful, room slightly warm but we were going through a rare occurrence of a heat wave!

"Central and dated"

4
30/05/2017

Like many in the Best Western Chain this is a dated hotel. Rooms clean and tidy. Must say the food in the bar was very good. Breakfast was tasty. Will be back in the area and will stay here again. perhaps in time the rooms and public area will be updated.

"The Crown."

4
29/05/2017

A very warm welcome at reception, very pleasant hotel my only objection was walking in from the car park into the hotel the lovely swimming pool and swimmers was seen by all, I think some blinds are called for to keep the dignity of the user's. Good selection of food on the menu and very tasty, staff were very helpful and friendly, the room was a little on the small size, but very clean a comfortable bed, as it was an old coaching inn its difficult sometimes to alter room sizes. We stayed for 3 nights and it suited us for travelling around the area. nice big secure car park. we would certainly stay there again. Barbara

"Very nice stay"

5
25/05/2017

Stayed here for 1 night while working in the area. Lovely location with secure car parking provided free of charge. Very friendly staff and efficient check in. The decor is old fashioned but this suits the style of the hotel and is very clean. The room was nice with all amenities you need, and was a decent size with large bathroom and good shower. The food in the bar area was excellent with a good early bird menu for just £8.95, I had the fish cake salad and was not disappointed, and drinks are quite reasonably priced, and the breakfast was amazing with lots of choice and all hot breakfasts are cooked fresh to order. Fabulous leisure facilities with good size swimming pool too, and there is seating outside the hotel which was perfect for the warm evening while I was there, I highly recommend this hotel.

"A Good Hotel, but......"

4
17/05/2017

Stayed recently. A good hotel, good food, good service, decent welcome. Secure car park. But.... The room was very small even though a double, and the bathroom even smaller. The rate was not cheap and how they ever get the 'headline' rate I have no idea. Although clean and tidy something nagged at me about the décor which was slap-dashed over whatever was underneath as if it was a cheap job. However it is an old hotel and doesn't have the clean lines of the newer lodge types, so I wont labour the point.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear David F Thank you for placing your review after staying here at the Crown Hotel. I am pleased you had a good stay. Should you have been unhappy with your room and other rooms were available, we would have changed your room for you. I assure you any decorating in the Hotel is completed by a professional decorator. The Hotel is a coaching Inn and as such has so much history and age, it would probably be an impossible task to have straight lines but the building certainly has plenty of character as I am sure you found. I do hope you return to the Hotel and soon, call us to book 01423 322328 Regards Tracey

"SOMEWHERE TO EAT LATE ON AN EVENING"

4
10/05/2017

We were at The Camping and Caravan Club site in Boroughbridge and after spending the early evening putting the tent up we decided the best option was to eat out. It was after 9pm when we wandered into the bar at the hotel. It was also a Saturday night in the week leading up to Easter but the staff were very helpful and welcoming, especially since we had three children with us aged, 2, 6 and 9. Having said that the kids are normally well behaved. I went for fish and chips and the fish was a real nice piece of chunky cod. There was also a kid's menu. All in all it was a nice place to eat and a lovely environment to be in after spending two hours unloading the car and putting the tent up. It was not cheap. About 15 to 16 quid for a main, but it is a Best Western hotel so on that score it's probably about average. There is a swimming pool and leisure club there too but we never saw it.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Martin E Thank you for taking the time to write your review after dining with us. We try to source our food locally, the fish and chips are a favourite with a lot of our guests. I can also recommend the fish pie when you come back again. We are just about to change the children's menu, so if the children have any suggestions they would be welcomed. You should maybe stay with us next time, I am sure the children will enjoy the pool. Give us a call 01423 322328 See you again Regards Tracey

"Brief Stay"

4
03/05/2017

Returned for a 2 night stay. Dinner 1st night was excellent, and afterwards watched Sergio Garcia win the Masters. Very good breakfast the next morning served by very friendly staff. Next morning drove out to Bridlington (not recommended) but ended our trip in Ripon where the cathedral was most interesting.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear Ken19bT Thank you for writing your review after staying with us. It was lovely to meet you both while here, you really must stay longer next time. There are so many great places to visit and of course we are in the ideal location. It is good to read that you found your dinner excellent with a very good breakfast. We source our food as local as possible. Make our own bread rolls, Tea cakes and I can recommend our afternoon tea with homemade cakes and scones a real treat! If Bridlington was a tad too far, there is also a Harrogate & York to visit with a stroll around our town of Boroughbridge too. Hope to see you again and soon. Call us to book 01423 322328 Regards Tracey

"A very good find"

5
03/05/2017

My wife and I have recently returned from a 3 day stay at the Crown Hotel. We chose the hotel at random, we had no previous knowledge of the area. What a good choice we made. We arrived in Boroughbridge in the early afternoon. The hotel was easy to find and what a bonus to find that the hotel has a private car park which is protected by security gates and cctv. The check in was quick and efficient and the room was large with a good sized bathroom. The shower was magnificent. The room was well appointed with all the items that you would expect in a large hotel. We dined in the hotel restaurant on each of three nights. The menu and wine list are not big but there is plenty of choice to suit all tastes. Breakfast each morning was a joy to experience. Although we did not make use of them, the pool and leisure facilities were super. Throughout our stay we found the hotel staff pleasant, helpful and most efficient. Food in the restaurant was served both hot and extremely well presented. We were greatly sorry to leave and we shall put this hotel on our 'approved list' for a future visit. Many thanks to all at the Crown Hotel. Super stay and super food.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear NigelWykes Thank you for taking the time to place your review and for randomly choosing to stay here in Boroughbridge! We do take a pride in the Hotel and the service which we give, to ensure you have a great stay with us and Reading your review this has been the case. Your thanks will be passed on, we look forward to welcoming you back and soon. Call us to book from your approved list 01423 322328 Regards Tracey

"Two night stay"

5
02/05/2017

Two night stay booked through Travel Zoo and worth every penny.Excellent dinner on first night, super breakfast each morning with the best bacon we have ever tasted.Fabulous surroundings and room.Very nice staff making the stay a fabulous two night experience.Highly recommended.

Tracey C, Manager at Best Western Crown Hotel, responded to this review
Dear John H Thank you for your review and the five score. To read a review which says excellent, Super and Fabulous well what more is there to say! Thank you for recommending us we really appreciate it See you again and soon Regards Tracey

"Fantastic Hotel"

5
01/05/2017

We stayed here for the May Day bank holiday; it was fabulous ! The staff were great, the rooms were spotless(the shower was lovely). The leisure club was really good and it wasnt very busy. Sauna, steam room, spa pool and swimming pool. The only thing was the water machine was in reception area; this would be better in pool area. Breakfast was excellent and so was the service. Will definitely be recommending and returning !! Thank you Best Western

"Really nice stay"

4
30/04/2017

I stayed here after purchasing a groupon voucher. This place is very clean and the staff are friendly. The leisure facilities such as sauna and pool were very relaxing however the steam room was a bit disappointing. The room was comfortable however the bath was a bit dirty. The food was really nice with the options on the menu and a specials board they bring to your table. The dishes were big portion sizes, I don't think I've ever been more full. I would stay here again as overall it was a nice relaxing stay.

"Another business visit"

4
26/04/2017

This small country hotel has very good amenities. The staff are always polite and helpful. The food was good, fairly priced and served quickly by polite staff. My only negative is some of the rooms need a little refresh.

"Very good. Had a lovely time! Recommended!"

5
26/04/2017

Had an excellent Easter break at the Crown Hotel. We arrived on Good Friday afternoon- pleasant welcome at Reception and Prosecco, as promised, in the room. We decided to take a dip in the pool before our drinks, and really enjoyed the Spa facilities - very relaxing after our busy drive up the A1. We then adjourned to the bar area with our Prosecco to watch the world go by. There are lots of nice little nooks and crannys to relax in here at the Crown which is steeped in history having been a major stop off point on the ancient coaching route from London to Edinburgh. The evening meal was very enjoyable - rack of lamb with red onion mash! The next day started with a substantial breakfast served by the friendly staff - all very nice. The Crown is within easy reach of Ripon, Thirsk and York. We decided to visit Ripon first. This is a lovely market town with the most magnificent Cathedral. They were preparing for the Easter Sunday service with a congregation of 700 expected. The place was bedecked with beautiful floral displays. I can only imagine the next days service must have been magnificent! Then on we went to the Market town of Thirsk - nice square - lots of shops and stalls. Then back to Boroughbridge for a quick wander round this quaint little town before a very nice bar meal back at The Crown. All in all a splendid couple of days in a very nice hotel in a splendid location with lots to see and do. Would certainly go again. Well done and thanks to the staff at the Crown!

"Delightful"

5
25/04/2017

Stayed one night on cheap d b+b deal. Easy parking in centre of pleasant market town, with some nice pubs. Hotel staff very welcoming. Tried the pubs only to learn that the charity beer festival was taking place at the village hall. This needs greater advertising, as we would make a great effort to go again. Hotel dinner and breakfast both exceeded expectations. Again, lovely staff at both. Happy customers!

"Crown hotel"

4
19/04/2017

Clean and comfortable. Food was ok, plentiful breakfast. Pool and sauna were a bonus. Very convenient for a pot stop just off tha A1 was great for us on our way from Milton Keynes to Newcastle. Got a great deal thru Tripadvisor

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear MickyH Thank you for taking the time to write your review, it is a pity that you could only spend one night in this area. There is such a wealth of things to see and do here in North Yorkshire, we are the ideal place to stay. I do hope you took the opportunity to enjoy a stroll around Boroughbridge town. We do hope to see you again and soon, feel free to call and book with us 01423 322328 Regards Tracey

"Large coach house style hotel"

5
16/04/2017

Great place to stay, Large hotel very comfortably furnished in Country house style. Good leisure facilities with pool. Pleasant helpful staff. Extensive menu. Full breakfast . We also had afternoon tea. Large comfortable bedroom. Car park. Centre of town and near riverside.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Maureen H Thank you for your review after staying with us and a five score too! To read that you found us to be a great place to stay we could not ask for more. Our afternoon tea cakes, scones, desserts and biscuits are baked here at the Hotel by Diane, she is just about to make crème brulees today. We are in the ideal location for going out and about and also for a lovely stroll around Boroughbridge. We do hope to see you again and soon, call us and we will happily book you in 01423 322328 Regards Tracey

"Lovely!"

4
14/04/2017

We stayed here for one night in March and was pleasantly surprised! Parking was easy, reception lady polite and efficient. Our room was very nice,comfortable,clean and tidy and the bathroom had everything you needed. The only complaint was the room was too hot but opening the window solved that! What we really liked was the pool/spa facilities, it's a lovely atmosphere and very relaxing, we used it twice as it was so nice! Breakfast was very good,and staff friendly.The whole hotel was steeped in history which added to our experience and set in a pretty village.We would definetly stay here again and would highly recommend it!

"Lovely friendly hotel"

4
13/04/2017

We have recently stayed here for one night as a gift from our daughter and were a little unsure at first as we would never have thought of staying in Boroughbridge. The hotel is situated in the ideal place for exploring the Yorkshire dales although Boroughbridge itself is very small. The hotel is very clean and friendly. We had a room at the side and the bed was enormous! It has lots of character and an interesting history. The food was excellent both for dinner and breakfast. We forgot our swimming things but the pool looked very inviting and was a good size and the hotel provides towels and robes for guests use. The only thing I could say was that it looked as though it was used by people who weren't staying at the hotel and looked busy at times. All in all we had a lovely stay and would recommend this hotel. We would definitely stay again.

"Great place"

5
06/04/2017

What a little gem! Creaky floors and fascinating history give the place great charm. Staff from the front desk to restaurant to spa were friendly and helpful. Room was very comfortable and well looked after. Dales breakfast really good! Will go again.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear hyperb0le Thank you for your review we really appreciate your comments. The Hotel certainly has a fascinating history. We do try to ensure you enjoy your stay with us, the Housekeeping team look after the rooms. Our breakfast will always set you up for the Day, looking forward to seeing you again Call us direct to book 01423 322328 Regards Tracey

"REGAL STOPOVER"

5
04/04/2017

Stayed for one night in March on a Groupon deal which made it extremely good value. The Hotel has an interesting history and stand in the centre of Boroughbridge. Entrance to the car park is easily missed, as we found out. We received a warm welcome from the friendly receptionist and were booked in very quickly. The room was well furnished and very clean. Bed was reasonably comfortable but we still cannot get used to the idea of pushing two single beds together to make one large double. Fortunately it was not a cold night so we did not have the usual problem of the hard ridge down the centre. The menu for the evening meal had a good variety and the food was well cooked and presented. The selection a breakfast was among the best that we have experienced with something for everyone. All in all a very good way to end one day and to start another.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Spudrotherham Thank you for taking the time to place your review after staying and a five score - we are thrilled! The Hotel is steeped in history and is certainly part of a great town. I am pleased that you have had such a Regal stopover. We take a pride in the Hotel and the service which we offer to try and ensure you enjoy your stay with us. It would be lovely to welcome you back again and as you put it so well - to end one day and start another. Regards Tracey

"Great Place To Stay"

5
23/03/2017

We have stayed at the Crown Hotel on several occasions ,it's a lovely hotel in a good location. Perfect for visiting Harrogate, York and surrounding areas. The rooms are clean and comfortable . The hotel staff are friendly and have always made us feel welcome, The restaurant has a wide varied menu excellent food, and attentive staff, there are lounges to relax in along with Spa and pool facilities, everything you would need for a relaxing break. M Devlin

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear charlieandme Thank you for your review, it is lovely to welcome you both back time after time. Thank you for your comments there is nothing we could add! Looking forward to your return and soon Kind regards Tracey

"Nearly rated it below average but that would be a little unkind."

3
20/03/2017

First impressions do count and was a little disappointed with the rubbish accumulated at door to the hotel from the car park -but it was a windy day. The bucket at the door part filled with fag ends did not add to the ambiance! Check in was fast, efficient and cheerfully done. We were allocated a superior room - instead of superior I would have used the word big. The King sized bed was as is often the case two singles connected but nothing wrong with comfort. Decor in the room was of varying styles which gave the impression that the room had been updated a number of times rather than refurbished. But it was clean and a settee a nice touch even if a little uncomfortable with a low back as was fashionable in the 1970's. Although situated close to the roadside at a road junction traffic noise was not a problem and the room temperature was comfortable enough. Breakfast was standard fare for this class of hotel. Cereal, fruit salad, toast etc as a buffet and cooked available to order. Perhaps a little rushed at times and we were not the only table where on an occasion the cooked course arrived before cereal course had been finished. One morning instead of ordering items we should have said just give us what you fancy because there was only a passing resemblance to what was ordered. As usual we just accepted that with good grace and write about it a couple of days later in a TripAdvisor review. Apart from breakfast we did not use the dining room but took advantage of the early bird menu available in the bar before 7pm. The meals were nicely presented and competitively priced. The current fashion for harsh unshaded lighting is not to my personal taste but the bar area was pleasant enough with good competitively priced keg ale served from a quiet b

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Northumberlandscout Thank you for your review, I can say to be rated below average would seem more unfair than unkind. I do apologise that we did not come up to your expectations, this is something which is very rare. We take the experience our guests have here very seriously. It would have been good to have been given the opportunity to discuss your views whilst you were here. I do hope you will return in the future to enjoy a break in Boroughbridge please call us to book you in on 01423 322328 Regards Tracey

""Just simply a great break""

5
14/03/2017

I regularly visited The Crown in the 80's when on business in the Ripon area, so when I recognised it on a Group-on deal for a 2 night break, it was a must and my wife and I were not disappointed. Warmly welcomed by Tracey at reception and given details of the hotel before we unpacked in our comfortable room No. 50 complete with a bottle of Prosecco on ice. After tea and cakes we had a walk round Boroughbridge before returning to room 50 for a shower and change for dinner.The friendly and helpful waitress took us to a table in the very smart restaurant where we ordered an excellent bottle of Sauvignon Blanc and 2 course dinners which were well cooked and presented, very much to our liking. After a great breakfast we caught the bus into Ripon for a walk-about before getting another express bus to Harrogate where we spent the afternoon, finishing with an Italian dinner. On returning to The Crown we enjoyed drinks in the bar with the help from Richard who was friendly and helpful like all the staff at this outstanding hotel. Definitely on our list for future visits.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Stewart B Thank you for placing your review after staying, it was lovely to meet you both. All the staff read our reviews and I assure you your comments will be very well received. We are certainly very proud of the Hotel and the service which we offer. We aim to ensure you have a great stay and reading the above you found the Hotel outstanding and will return that is wonderful. Please feel free to call and book with us on your return 01423 322328. Regards Tracey

"Midweek break"

4
28/11/2016

We stayed on a 2 night package of bed, breakfast and evening meal which was very good value. Our room was large, clean but cold - a small radiator in the corner. When I enquired at reception I was told heating was on a timer and hadn't come on yet, which I thought was quite bizarre for a hotel. Food was lovely but service at dinner on our first night was very slow. However 2nd night improved greatly. All in all a nice break.

"Ok but could be improved."

3
27/11/2016

We booked a 2 night stay which included dinner and breakfast on both days. On arrival, the receptionist was very friendly & welcoming and gave us clear directions to our room. The building is very characterful and nicely furnished. Our room was quite small with very little room between the end of the bed & the dressing table. The bed was a zip linked king and although one side was quite firm, the side I slept on was far too soft for me & I woke up with backache on both mornings. The decor & furnishings are dated and the whole room could do with updating. We found the walls between rooms thin; we could hear coughing from the room next door and when they plugged an appliance into the wall. The bathroom had a very dated shower but that said, the shower was strong with immediate hot water & the towels were a good size. Breakfast was very good and dinner on our first night was enjoyable but we didn't enjoy it nearly as much on our second night. On our second evening, they didn't have any of the wine we'd enjoyed with our dinner on our first night, which was disappointing. We didn't use the leisure facilities so can't comment on those. The bar areas are pleasant and we found the staff warm and friendly. To be honest, three out of five is probably a bit low but I couldn't give a four, 3.5 is probably a fairer score. I can't give higher because of the room in general, the uncomfortable bed and the dated bathroom. .

"Outrageous Prices "

3
26/11/2016

A one-off visit but the reception was the hallmark of The Crown Hotel ! The dearest drinks around the UK and not very good , the San Miguel had been around for some time , flat and cool - not cold . Non alcoholic drinks are the same price as your average alcoholic drinks . A look at the menu (apart from Sunday Lunch) totally outrageous Prices- probably the dearest steak in N Yorks and starters averaging £7 ? really needs a rethink to attract some of the 3000 locals who have several much smarter , upmarket dining options within a 5 mile radius . Poor decor and attention to customers expectations in the immediate bar area sets a very poor impression . How different could this old coaching house be ?

"Return visit"

4
20/11/2016

Clean, well presented, traditional coaching inn with pleasant staff. The decor in the rooms is a little dated, but beds comfortable, bathroom newly refurbished and excellent breakfast cooked to order in the morning. Swimming pool in the hotel a bonus, particularly when travelling with children. No lift, but lovely old staircase with shallow rise on the stairs, if the lack of a lift is an issue for you. Our second stay there, as we have family in the area and we would stay again.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear David E Thank you for taking the time to write your review after staying, it is much appreciated. All our food in the Hotel is cooked fresh to order and we source our ingredients locally too. The swimming pool certainly is the added bonus Great that this has been your second stay, looking forward to seeing you a third time too. Give us a call 01423 322328

"Nice little break"

4
20/11/2016

Just come back from nice little weekend break with my wife , was booked last minute for a break and birthday treat for wife. On arrival to hotel you drive into nice secure car park at rear of hotel , reception staff were friendly and check in really quick, room was nice and clean just what you would expect from pub type hotel , bath and shower was nice size and plenty of room and fresh large clean towels. We had booked two nights breakfast with evening meal both nights and both nights meal was good I wouldn't say fantastic but still nice. Breakfast both days was very good little busy Sunday morning but still no problem getting a table. We both really enjoyed the weekend and although we like to try new places all the time wouldn't rule out staying here again.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Tezzewezza Thank you for placing your review after staying with us. It is good that you both had a nice break with us. To read that you both enjoyed your weekend is great, please contact us when you would like to stay again and we will happily book your stay 01423 322328. Thank you Tracey

"Good for discount price"

4
15/11/2016

Stayed for the weekend on a Travelzoo deal , 2 nights plus 1 dinner and breakfasts. Good bits and bad Hotel is right off the Main Street in Boroughbridge, nice car park at rear. Rooms are a bit dated and need an upgrade but all clean and a good shower, Tv needs to be wall mounted as whoever is furthest away in bed (me) has to dislocate there neck to see it. Pillows are uncomfortable. Plenty of tea/coffee in room, and food in the restaurant/bar was very good. Very good prices on drinks for a hotel with Carlsberg @ £2.99 pint ???? Excellent breakfast. The town is small but ok for a little wander, plenty of coffee shops etc Would recommend a trip to Ripon which is 15mins away, has some nice one off gift type shops. Would recommend the hotel for a cheap getaway if you can find a deal. Would stay again.

"Pleasent hotel "

4
15/11/2016

Stayed here for a week Nice hotel felt was little dated in places tho . Check in with fast and friendly was there to early was allowed to leave my luggage there while I went away to do other things.....big secure car park.....room was very clean had everything I needed felt old and dated tho......breakfast was continental and you could order hot food ordered scrambled eggs on toast was proper watery....had cooked breakfast another day was good .....in the local town there is shop spar and Indian close by which I thought was good

"A lovely, relaxing stay."

5
14/11/2016

Stayed for 2 nights using it as a base, however we ate in there, used the spa in there, drank in there and could find no issues at all with the place. The staff were very friendly and certainly efficient. Would definitely like to stay again in the not too distant future. Thanks to all. Kev

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Kevin W Thank you for taking the time to write your review and a score of Five - Thank you. Good that you took full advantage of all we have to offer here at the Hotel. We would like you to stay again and soon The staff read reviews, so they will see you thanks and I know they will be really pleased Regards Tracey

"Weekend to see friens"

5
13/11/2016

Used the hotel as a base of operations . This is the second Best Western Hotel we have use & I must say their really good at what they do . The room was very comfortable & clean .Not the best of view from the window but who cares . Little noise . The internet eventually worked. Breakfast was varied & filling. There were also plenty of shops close by enough alternatives for eating & drinking. Car parking was also free which was a bonus . Could not fault them in anyway. I would recommend .

"Enjoyable weekend!"

5
07/11/2016

We have just returned from a very enjoyable 3 night stay at this hotel. Comments from others about wonderful breakfasts, leisure centre etc are all spot on. The breakfasts were excellent and not the usual cheap bacon/sausage served up at more supposedly 'up market' establishments. The choice was extensive too. Evening meal was good if a little on the expensive side for a 3 star hotel. All the staff we encountered were very friendly and helpful where necessary especially Jan (breakfast) and Kate (evening) along with Andrew(?). Our room was huge and the bathroom looked like it had recently been upgraded. As other guests have found, the lack of a socket(s) by the bed is rather annoying, especially in such a large room. Also, something appeared to be missing to make use of the space, such as a coffee table? The leisure centre is definitely a bonus with a good range of gym equipment, nice pool and jacuzzi, steam room and sauna. Secure parking too is a bonus. We would not hesitate to recommend this hotel and will return when in the area again. Thank you!

"A Slight Lack of Warmth"

4
07/11/2016

I can't really knock the place for practicality. Old fashioned and a bit tired re decor in some places but as a place to stay - very convenient & efficient & the pool/spa & communal areas were very nice. My lack of a full 5 star rating is due to some of the staff being a tad too efficient & lacking a bit of customer service. They were never rude - just lacking the northern charm & warmth I'd come to expect. A 'did you enjoy your day' or 'everything ok for you' every now & then particularly from the reception staff would have been welcome & not made us feel like just another paying customer passing through. Personal preference I suppose - I'd not say don't stay there - it was cosy enough - just not what I'd come to expect.

"Great short break."

5
05/11/2016

Just returned after an enjoyable two night stay at the Crown.Staff superb food excellent,I had smoked haddock which was excellent and my wife enjoyed her vegetarian meal.Breakfast great and room was fine.Good secure parking but avoid a space under the trees if possible.Would definitely return.Garry Pudsey.

"Great hotel"

5
01/11/2016

This is a lovely little hotel in the middle of town. It has its own secure car park and the hotel has a spa within it as well. The staff are friendly, helpful and knowledgeable. The rooms are a fairly high standard although some of the rooms do have creaky beds and no plug sockets next to the bed (a bit of a pain if using a mobile as an alarm clock). The Spa has Sauna, Steam room, Jacuzzi, Pool and Gym and is a nice little bonus either at the end of the day or first thing in the morning. Having stayed in some of the other hotels in the area this is the one that we keep coming back too when we are working around this area and is always nice to walk back into at the end of the day.

"Review of the bar only."

3
27/10/2016

We came in here as part of a gently stroll round the town's pubs. As expected, the Crown is very smart and the bar was very comfortable. The service was friendly and the beer was good. The only downside for me is that this Felt very much like a hotel bar and, certainly when we were there, it didn't have the atmosphere and ambience of a straightforward pub.

"yeay food is improved"

4
24/10/2016

Still lovely people and great service, the food issue has been addressed and is now very nice, the sausages at breakfast are really nice, wifi is a tad iffy but there is a computer in reception which you can use.

"Relaxing friendly hotel"

5
22/10/2016

Just had a two night stay in this hotel and it could not be faulted on anything! Friendly helpful staff good food and a lovely clean hotel,everything to make a lovely break. Good secure parking and a lovely pool and jacuzzi to relax in .Thankyou for a really nice time would definitely recommend !

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Sheila M Thank you for taking the time to write your review, we really appreciate it and a five too!! It is great to read such good comments. We do try to keep the Hotel in keeping with its location and history. Thank you for recommending us, looking forward to welcoming you back and soon for another dip in the pool. Kind regards Tracey

"End of holiday relaxing stay over"

5
15/10/2016

Loved the fact that the hotel was quirky and full of character and not been over modernished Staff very friendly and helpful ,food delicious.nice iccle swimming pool (not very warm) but felt nice and refreshing after a 7hr flight

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Sharon B Thank you for taking the time to place your review after staying with us. We do try to keep the character of the Hotel, along with its history. It was lovely to meet you when you stayed. I am pleased that you took advantage of our leisure club, it is the added bonus. Our food is sourced as local as we can and cooked here in the Kitchen. When you return I can recommend our afternoon teas, with homemade cakes. We hope to see you again and soon Kind regards Tracey

"Short break"

4
04/10/2016

The staff here are brilliant especially Kate who was always smiling and nothing was to much trouble.Tracy was a very hands on manager and made sure things ran smoothly. There is no lift and if there are no ground floor rooms available the stairs are a bit of a challenge so I think it would be nice if an offer was made to help with your bags. The food was very good and the breakfast was one of the best we have had and the choice was exceptional. Creaking stairs etc. are things you expect in an old hotel but there are a few cobwebs and dust about. We had a couple of issues and they were dealt with very efficiently. The room we were in number 81 was a big room but there was a humming noise outside all night and my husband didn't get much sleep but I think most of the rooms have some sort of noise such as traffic but nothing can be done about this. There is a gated car park for hotel guests at no cost unlike some hotels we have been to and there was never a problem parking. The swimming pool and spa pool were excellent and we had a very relaxing break at The Crown and we would return.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Pennywise2 Thank you for taking the time to write your review after staying with us, it was lovely to meet you. To read that you found the staff brilliant, is just great and a special thanks will go to Kate too. So pleased that you found the choice at breakfast exceptional - Chef will be smiling! The Hotel does have some creaks, I can only assume it would have some great stories to tell too. The leisure club is the added bonus when staying here, good that you took full advantage of the pool and spa. The car park will always be free to our guests who book direct with us. We hope to see you again and soon, for another relaxing break here at the Crown. Give us a call and we will place you reservation for you 01423 322328 Regards Tracey

"All a hotel should be"

5
03/10/2016

We booked a two night stay here to meet up with friends who also stayed. Checkin was very efficient, and Tracey the manager on duty was very helpful, including finding us information about charging up our electric car. As we needed to leave early after our second night, before the advertised breakfast time, she told us we could have an early continental breakfast if we wished. Sure enough, the breakfast room was available with a lovely cold breakfast selection, and although we were well before the opening ti,e. we were offered a cooked breakfast too. We all ate dinner at the hotel restaurant and everything we ordered was lovely! Tasty, fresh and hot - three of us could not finish our meals as there was so much! Our room was spotless and despite overlooking the main road, was quiet too. We made use of the hotel pool on the first night and for the most part, we were the only ones in it. The jacuzzi was very relaxing. The gym is a little small and basic but had the equipment we all wanted. It is always good to stay in historic inns and the walls of the corridor have photographs showing how it looked over the years. To sum up,lovely staff who were smiling and helpful, a great location to explore the area and we would go back there again with no hesitation!

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear sambagirl51 Thank you for taking the time to write your review, we very much appreciate it and a score of five too!. It was very nice to meet you all during your stay. To read your review - we could not ask for more!! We pride ourselves on the Hotel and do try to keep as much of its history as possible. Your summing up says it so well, could I just say that we will welcome you back without hesitation too. P.S At least we now know where the charge point is for the car too! See you soon Regards Tracey

"EXCELLANT"

5
25/09/2016

Eight of us have just spent a weekend at the Crown Hotel. From initially booking to the booking out of the hotel we were impressed. The staff were all very friendly and efficient indeed a credit to the hotel. The rooms were well appointed and spotless. The food both breakfast and dinner was superb. We could not have asked for more.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Frank T Thank you for taking the time to write your review, we could not have asked for better. I am so pleased you were impressed with the hotel and the team. To read excellent, superb and spotless - Thank you The team read our reviews and I assure you, they will be thrilled We look forward to your return, please call us to book on 01423 322328 Kind regards Tracey

"Traditional and welcoming "

4
16/09/2016

Very nice hotel, traditional and in places in need of an update. However very clean, comfortable and spacious. Bedrooms have everything you need although they could do with an update such as air con and new windows. A small fan is provided in the room which did help a little on a warm late summers evening. Unusual to get an actual key for the room instead of a keycard which I guess is due to the traditional ambience of the hotel. Had a meal in the restaurant and it was excellent, plenty of choice and cooked to perfection. Breakfast was also excellent too and could not be faulted. Staff friendly and welcoming. All in all a very good level of accommodation in a traditional small town and would not hesitate in staying here again.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Disneysg1 Thank you for placing your review after staying with us. The Hotel is very traditional and we do try to keep its character, charm and history. The weather has been glorious and very warm too, I am pleased that the fan provided did help. We do have keys for all rooms and eventually we will move onto key cards, I must admit that I prefer keys especially, as you say it gives a traditional ambience. It is great that your meals were excellent, we do try to source food as local as possible. This is then cooked in our Kitchen. To write you would not hesitate to stay again, We would not hesitate to welcome you back here again Regards Tracey

"Afternoon Tea"

5
14/09/2016

Traditional country pub style hotel set in the middle of the town . Staff welcoming and friendly , very popular with locals which I always believe to be a positive . Relaxing atmosphere inside and the afternoon tea was delicious , well presented and reasonably priced .

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Stephen s Thank you for taking the time to write your review after enjoying one of our afternoon tea's. The Hotel is in an ideal location in Boroughbridge, we pride ourselves on the hotel. To know that you felt welcomed and the team friendly is great. We are fortunate to have a team in the kitchen who make the cakes, shortbread biscuits (served with teas and coffees), bread rolls and desserts etc. There is the odd occasion when there is a broken biscuit or two, which come my way!! I do hope you have the opportunity to come back, give us a call and we will have a table ready for you 01423 322328 Regards Tracey

"Rude Staff, Terrible Rooms, Overpriced."

1
14/09/2016

The hotel manager was very rude and abrupt. She looked down her noses at us as we were in training gear (we were there before a triathlon) We were told we had to leave our bike worth £7,500 locked up outside or "I will ask you to leave the hotel along with your bike". We asked for an early breakfast which was set up the next day, however the night porter said. You can't have tea as I haven't made any. The drinks machines were not working either. The noise on the evening was atrocious and did not get to sleep all night. The wifi didn't work ver well at all, the rooms were shabby to say the lease and the hotel was like the hotel that jack built. I have stayed in £40 a night hotels and been treated better than I did at Best Western Crown.... I contacted the manager (who my complaint was about) and she said that the owner has decided not to give a refund... All this for £180.00 DO NOT STAY HERE!!! Spend your money where you will be spoken to politely and treated as a guest. Very poor and disappointing service and the owner is not willing to speak to me. Best Western...I would remove my brand from this hotel immediately.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear gemmaf64 Thank you for your review, It was good to talk with you on the telephone. It is sad that you left the Hotel feeling as you did, this was never the intention. I do hope that you find a Hotel more suited to your needs should you have the opportunity to return to the area again Kind regards Tracey

"Weekend break"

5
13/09/2016

We were a group of 6 women who had an overnight stay before doing Fountains Abbey park run on Saturday morning. This hotel was perfect for us in every way! The staff were lovely and even though breakfast had finished when we got back from the run they made us bacon sandwiches. The evening dinner was great and the spa was lovely. Location in the middle of Boroughbridge was perfect. We got some walking guides from the tourist information and had a beautiful walk on Friday afternoon when we arrived. Rooms were dated but characterfull, large and spotlessly clean. Excellent value for money.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Sian B Thank you for placing your review, it was lovely to meet you ladies when you were staying. To read that the hotel was perfect for you all - we can't ask for better! After you took the time to get up and run on the Saturday morning, it was only right that we had the sandwiches waiting for you. I know the staff read our reviews and they will be thrilled with such feedback. We hope to see you all again, there are lots of walks and runs you have yet to discover around us! See you all soon, call us and we will take your booking 01423 322328

"Crowning glory"

4
11/09/2016

Functional, clean, tidy, quiet and very friendly. The rooms are all good sized, I have stayed there multiple times and been in most of the rooms now. There are some four poster bedrooms, nice but probably not worth any more than a standard double really. The gym and pool is nice, a little small at popular times of the day mind. Breakfast is nice, all types of food available.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear John R Thank you for taking the time to write your review, it is great to read that you have stayed with us multiple times. We take a pride in the hotel and our service which we give. We are fortunate to have rooms which are a good size and well looked after by Housekeeping. The leisure club is the added bonus when staying, I am pleased you take advantage of this. We changed our breakfast menu to include more choice of hot and cold, it is great to read your comment about all types of food being available. See you next time, Regards Tracey

"CROWN INN BOROUGHBRIDGE"

5
11/09/2016

We went on a bed breakfast and evening meal with £25 allowance per persons for dinner. We found this a very good deal. The Dinner was very nice with a number of selections. Breakfast was also good with good selection of food. The room we where in was on the front and even with the window open it wasnt noisy. Bathroom and bedroom furnishings were of a good standard.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear mikeswallow01 Thank you for taking the time to place your review after staying with us. It is great to see a 5 score! It is great that you found the food and selection offered good. We source food as local as possible, this is then prepared and cooked fresh from the kitchen. I am pleased that you enjoyed your stay and I do hope you have the opportunity to return soon. This area has so much to offer with lots of areas to visit Regards Tracey

"Pleasant break"

4
01/09/2016

We booked a 2night break with Travel Zoo. The staff were all friendly and helpful. We found our room small,dark and airless and , although we opened our window fully the small fan provided was essential! Bed very comfortable and bathroom had an efficient shower and nice fluffy towels. The pool was enjoyable and relaxing and towels provided. Breakfasts were good, although very greasy! Dinner was nice but our £25 each allowance with the deal we purchased was insufficient to cover anything but a main course! Unless you want the usually food you,d eat at home! We enjoyed our break but unlikely to return.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Denise H Thank you for your review, good to read that you had a pleasant break with us. Had we known about your room we would have done our best, to move you into a room which would have been more preferable to you. The weather has been really humid and warm, great that the bedroom fan was put to good use. The pool is the added bonus, to relax at and enjoy a swim or Sauna etc I apologise if you found our breakfast to be greasy, this is really uncommon and I know our Chef will be more vigilant. The 25.00 dinner allowance is per person and covers a three course dinner, I do hope you didn't think the allowance was between you both. I am sorry to read that you would not return, this area has so much to offer with so much to do. Regards Tracey

"Short break "

5
29/08/2016

We went to this lovely hotel after a short track driving session at Tockwith Autodrome & it was wonderful. Set in the picturesque village of Boroughbridge, this old coaching inn didn't disappoint. The staff are friendly, the facilities good & the rooms pleasant. We had a lovely early birds meal in the bar, washed down with a bottle of prosecco, then retired to our room for a sound nights sleep. Breakfast was cooked to order, not the en masse elbows first buffet that seems to be the norm these days, which made a really pleasant change. Both my wife and I would definitely recommend this hotel & are looking forward to going again.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear 128davyc Thank you for your great review and a score of five! We are a friendly bunch here who take a pride in the hotel and the service which we offer. When you are away from home you need a good nights sleep - that is our aim for you. Food is sourced as local as is possible. Breakfast is cooked to order so it is fresh, hot and gives you a great start to your day. Thank you for recommending us, it is appreciated. We are looking forward to your return. Give us a call and we will do our best to reserve the same bedroom for you again Regards Tracey

"Great Holiday"

4
28/08/2016

Good hotel, décor a bit tired and dated and could do with a refurb, very good if you just need just stay for a couple of nights, but for longer you need more draw space for your clothes. Tracy the Manager was great nothing was too much trouble and if you spoke to her things got done. One little thing was I enjoy mustard with my sausage and bacon and usually have to ask each morning for it at other hotels, after mentioning it to her , it was put out each morning for me. Little things like that make the difference to a holiday. One day our room was not cleaned on our return at 4pm , but when I mentioned to her she sorted this very quickly. My only problem is that they offer a lighter menu between 5 and 7 pm which suits my 13 year old grandson more, but when returning from a day out he enjoys a swim in the pool, and is allowed in there until 7pm, so using the lighter menu for that time is quite impossible and the childrens menu is geared at younger visitors. Maybe in the future they could extend the time to 8pm.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Rose B Thank you for your review, it is very much appreciated. We put mustard out at breakfast everyday now - thank you for asking for it. We do act upon feedback when we can to ensure you enjoy your stay with us. Hopefully you will both return and we can look at what we can offer your grandson after his swim. Hope to see you again and soon Kind regards Tracey

"Great Spa deal"

4
24/08/2016

Bought a Spa deal voucher that included afternoon tea for my daughter as a birthday present and visited today and had a lovely time. The gym was well equipped with lots of equipment and was lovely and cool. The pool was lovely as was the jacuzzi, sauna and steam room. Towels and robes were provided - only slight negative was that the changing rooms were so hot and stuffy. We kept our robes on and sat in the lounge area for afternoon tea which was very nice - my only criticism was that the scones were cold, I always think they should be served warm. Lovely hotel in a lovely area and a bargain with the voucher!

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Amy H What a good idea to buy a spa day as a gift for your daughter's birthday. Our spa days are always well received. The changing rooms are temperature controlled and we will monitor them. I apologise that your scones were not warmed, as we usually do. The cakes are made here at the Hotel by Diane, who was making shortbread biscuits today to serve with teas and coffees. Looking forward to your return for another spa day - Call us to book 01423 322328

"Amazing "

5
22/08/2016

My partner and I stayed in august for 6 days for his business trip. On arrival after a long drive from Wales we were greeted by a friendly and warm smile from the lady on reception and given all the information needed for our stay. Once in our room we unpacked and got settled in and the room was amazingly clean and quite big. Only thing was the bed was a little uncomfortable but we soon adjusted by sleeping on top of the duvet, but that isn't anything bad just our preference. After a good night's sleep we went for breakfast once again greeted with smiles and help fulness. There was a good range of hot and cold food as well as drinks and very good value for money for the quality of the food given, especially their black pudding but once again everyone to their own taste. I would just like to comment on the lovely ladies who worked in housekeeping at the wonderful job I watched them doing who couldn't of been any helpful offering clean towels and also seeing one lady sweep the staircase with a dust pan and brush doing an exerlent and thorough job keep up the good work ladies. All in all it was a lovely stay and would recommend it to anyone my only slight fault in the hotel would be a small fridge for the room would be highly recommended and then just perfect ... Can't wait to vist again soon .

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Emmeyk Thank you for taking the time to write your review after staying with us. It was lovely to meet you both during your stay. It is a pleasure to read such positive comments and a five score, we could not ask for better. We source a lot of our food locally and that includes the black pudding! I am with you on that as I really enjoy it. The team here are great and a pleasure to work with, we take great pride in the Hotel too. The Housekeeper sweeping the stairs was Heather and I know she read your review. We hope that you will return and soon, feel free to call and we will do our best to reserve the same room for you. Regards Tracey

"A very pleasant lunch"

3
22/08/2016

Fillet steak, on a Monday? Yes and it was very good. It rained this morning, so golf was out of the question, so lunch seemed a good idea. The Crown Hotel has secure parking (why does it need secure parking?) and has a nice restaurant and a bar dining areas. The steak was good and the staff were very pleasant too.

"Overnight stay"

4
15/08/2016

Needed a local hotel for a family gathering. Older fashioned hotel. Very helpful staff. Lovely breakfast. Bedroom felt tired but was clean. I would stay again. Note to self, bring swimwear as there is a pool.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Janeyjou Thank you for taking the time to write your review, it is appreciated. Good to read you found the breakfast lovely and your bedroom clean. The Hotel is a good age with lots of character, we do try to be sympathetic to this. Great you would stay again, we would be very happy for you to stay again too! Remember your swimwear next time and enjoy our leisure club. Call us direct to book 01423 322328 Hope to see you soon Tracey

"Dissapointing visit"

2
13/08/2016

My husband and I have just returned today from a two day visit to this hotel, we booked it with travel zoo whom we have used before ,our room was okay but when we went down for dinner to a very empty dining room we were pushed in the furthest corner next to a door away from any other guests, although there were plenty of much nicer tables , was this because of booking with travel zoo it made us feel inferior ,the food was pretty bad and the cooked breakfast was swimmimg in grease not a very pleasant experience ,having looked forward to a couple of days away it wasn't what we hoped for .

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Triciacorn Thank you for placing your review, I am sorry that your break with us was not what you had hoped for. Could I assure you we do not treat any of our guests any differently, because they have placed a booking via another source. Had you wanted to sit at another table in the restaurant, we would have happily moved you to a table more preferrable. I would have liked to be given the opportunity, to have addressed your concerns whilst you were here. Hopefully you will return in the future Regards Tracey

"Rally Nice english hotel"

4
11/08/2016

Nice old rooms english style with carpet on the floor. Very good beds, clean and cousy. No luxury bud still Very Nice. Coffe and tea in the rooms. Restaurant is excellent with Nice good tasting food. Pool area with sauna, steam room and jacusi. Fitness room with a lot of training posibilities. Also used by the local people, can be crowded some times. Breakfast old english style. Very friendly staff.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Bonefeld Thank you for placing your review, it was lovely to meet you during your stay. It is good that you found your bed to be very good and the Hotel clean and cosy. This is something we aim to achieve for you while staying. To read you found our restaurant excellent with nice good tasting food, that is great. Food is sourced as local as possible, prepared and cooked here in our Kitchen. Good that you made full use of our leisure club, it is a great area especially the pool! We do hope that you will find the opportunity to return and soon, Call us direct to take your reservation 01423 322328 Regards Tracey

"Short break to visit York and Ripon."

5
11/08/2016

Decided to stay in the Crown in Boroughbridge because of its location to York and Ripon and because of its facilities. The welcome was great and the family room was large enough for the three of us with a good bathroom and tea and coffee making facilities. The hotel is old fashioned but this is because it is retaining its couch house history. Saying this it has a lovely pool with jacuzzi, steam room and sauna that we used frequently. The restaurant was excellent serving local produce with a good selection of meals and the bar had local ales as well.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear David B Thank you for your review and choosing to stay here at the Crown Hotel. You are right that we do try to retain the Hotels history, it is an integral part of Boroughbridge and the towns history too. From your comments you have had a really good stay and the Hotel had the facilities you expected. Good that you took full advantage of the leisure club and used it frequently during your stay. Our food is sourced as local as possible then cooked fresh to order, to read you found the food to be excellent - What more could we ask for. We hope to see you again and soon, please feel free to call us in advance to take your booking 01423 322328

"Good value"

4
06/08/2016

Old fashioned but clean and comfortable good staff to make you welcome,all facilities required, in the rooms,nice lounge areas and an indoor pool with gym attached. Would recommend,will book again later this year

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Jean J Thank you for taking the time to write your review after your stay with us. The Hotel has been on this site for a good number of years, with lots of history and I am sure would tell a good story too!! I am pleased to read that your stay was comfortable with all the facilities you required. The leisure club is the added bonus with the pool, Gym, Sauna etc I am pleased you put it to good use while staying. Thank you for recommending us, it is appreciated. Please call us when you re book and we will do our best to allocate the same room for you 01423 322328 See you on your next visit Tracey

"Ideal for short relaxing break"

5
04/08/2016

Hotel is perfect for a relaxing break be that a couple of days or longer. On arrival staff were welcoming and had room ready. We were allocated a room with a four poster bed. Even though is over looked the main street is was relatively quiet and we slept well. There are quiet areas within the hotel where you can sit and read, enjoy a drink and chill out. The hotel is clean and tidy and well looked after and the staff are polite, helpful and amiable. The English breakfast is freshly cooked and very tasty. There are a selection of other items also available. Dinner in either restaurant of bar area provides a choice of meals. Food was tasty and reasonably priced. Leisure centre provided me with what I was looking for a quiet area with sauna and swimming pool. The local small town provides places to go for a walk and a coffee or ice cream. Only downside is lack of small fridge in room to put some water, fizzy drinks or nibbles. Will we return - absolutely.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Travelling_imp_1956 Thank you for taking the time to write your review, we very much appreciate your comments and a five score too! Good to read that you slept well through your stay and chilled out. We do take a pride in the Hotel, its facilities and the service we give. The team read our reviews and they will be really pleased with your feedback. Our location is ideal for a stroll into Boroughbridge and to visit the surrounding areas. Please give us a call on your next trip and we will do our best to allocate the same bedroom 01423 322328 See you soon Regards Tracey

"Excellent hotel"

5
01/08/2016

We thoroughly enjoyed our overnight stay here. Especially the meal in the restaurant which was first class. The staff were very friendly and attentive. The room was very clean and spacious. The swimming pool was lovely. Would defiantly stay again

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Bevis122 Thank you for placing your review and a 5 too - it is appreciated. To read things like first class, attentive, friendly, clean it really is great. The staff read the reviews too and I know they will be thrilled. The pool is the added bonus when staying, it looks really inviting today too! When you stay again give us a call to book and we will do our best to give you the same room 01423 322328 Regards Tracey

"Wee drink in the sunshine "

5
31/07/2016

Lovely place very friendly. Sat outside in the sunshine enjoying the view, staff in bar friendly. Will definitely try here for a meal before going home. Very busy pub both couples family visiting so suitable for anyone, well worth a visit to relax enjoy the food and drink

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Wiglet30 Thank you for your review and a score of 5. It is sunny outside today too, ideal for a wee drink! We are a central point when meeting up with family and friends and easy to find! It will be great to see you all again and soon - Give us a call and we will have a table ready for you - 01423 322328 Regards Tracey

"Lovely stay"

5
31/07/2016

We had two lovely nights hers. Nice village with lovely river walk. The hotel was very welcoming, staff very friendly. The breakfast was superb, and cooked to order. We didn't have an evening meal as such, but had lovely sandwiches. The bedroom was well furnished, comfy bed and pillows. Lovely sized bathroom. The pool was nice and facilities very clean. We thoroughly enjoyed our stay and if we were in the area again, would certainly not drive past.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear tranqui8y Thank you for taking the time to write your review and a score of 5! It is good that you had a lovely stay with us. Our food is as local as possible and cooked here at the Hotel. When you stay next I can recommend our afternoon tea (Diane makes a beautiful cake). Our bedrooms are well looked after by the Housekeeping team, who take a real pride in them. We have just been investing in some new beds to ensure you enjoy a good nights sleep. The area has so much to offer and see, you must come back and explore. We look forward to you being in the area again, and hopefully soon Regards Tracey

"Good "

4
28/07/2016

Stayed here on business and was recommended this hotel by a colleague. Good free parking and the hotel was easy enough to find. Staff very welcoming and I had a very thorough run through of the hotel and facilities. No lift but I was asked if I needed help with my luggage onto the 2nd floor which was nice. I was a little surprised to find a single bed in my room however it was an incredibly comfortable bed and the room had excellent amenities - good working bath/shower with free toiletries. Telephone beside the bed and tea/coffee and hot chocolate plus a cookie! TV had Freeview, hairdryer in drawer, extra blanket in wardrobe... Can't think what else you would need. Newspaper was provided in the morning at my request. I did get lost at one point as the hotel has lots of different rooms/corridors. The swimming pool was brilliant and lockers/towels provided for free. Jacuzzi/steam and sauna were all excellent. Breakfast was very good - all fresh and clean and hot food served on request which I liked. Scrambled eggs and mushrooms for me :) I had dinner one night in the hotel which was fine. A little restricted for vegetarians but the food tasted good enough. Location wise - I was visiting Cumbria so I didn't really explore too much but there is a Spar round the corner for essentials, a Chinese, Indian, Pizza place, Fish and Chip shop, Morrison's a 4 min drive away. Also a hairdresser's, few boutiques. Harrogate is 20 min drive away and York about 30 min. Check-out was as smooth as check-in and all staff were personable and friendly. I liked this hotel very much.

"Nice hotel, not so sure about the food"

3
28/07/2016

Stayed here last week, just for a night at very short notice as I was unexpectedly in the area. Hotel looked nice and was a reasonable size car park. Check in was friendly and efficient. Comfortable bed, clean room, good bathroom. Bar was very nice, all the staff I encountered were first class. I had a scallops and black pudding with bacon for starter which wasn't very good. Scallops over cooked, black pudding under done and soggy with oil and bacon burned. Like the chef didn't care. For main I had a homemade burger and chips which was much much better and thoroughly enjoyed. Would stay again and give the chef a second chance

"Wonderful, accommodating staff and fantastic service "

5
24/07/2016

We booked out six rooms for a business trip and were so pleased with the wonderful service we received from check in to departure. We had a very early start one morning and a full breakfast was provided for our team of 10 hours before the rest of the hotel was awake! A lovely hotel and perfect staff - thank you!

"Super location for trips to York, Harrogate and Pickering"

5
23/07/2016

Good clean hotel and a lot of care from the staff for your comfort. Boroughbridge is a small village close to the A1 and ideal as a base for getting around North Yorkshire. One first night in the restaurant made for an easy transition into a relaxed weekend. But there are plenty of good quality eating places too around North Yorkshire and some super characterful public houses to visit.

"Tired hotel, and too expensive"

2
22/07/2016

i stayed her for five nights, but wouldn't stay here again. Lots of lovely places to stay in the area, this one is below par. It's too expensive for what it is. The Food is not great. Rooms are a bit dark and dingy. The decor is very dated. Dirty windows, cheap biscuits, cheap loo roll The staff seem somewhat tired and disengaged. hmmmmmm a shame........

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Roberta T What can I say to your review, except I am shocked. It is a shame that we were not given the opportunity to address your concerns whilst here, over the five nights. Sometimes décor etc is down to personal taste, we try to keep the hotel in keeping with its age and investment is being placed regularly. Our windows are cleaned professionally. The biscuits are pre wrapped and are certainly not cheap, if they were not to your taste we would have happily changed them. There has never been an occasion where it has been said that the team are tired or disengaged. In fact it is to the contrary, I cannot tell you how good it is to work alongside such a great team. I was one of the team on breakfast, it was me when you joked with about 20 cups of coffee on a morning. Sorry that on this occasion we have not been the Hotel for you, perhaps in the future you may well return. Thank you Tracey

"Great place for a stopover"

4
22/07/2016

Great little hotel situated in a small village not far from the A1. We found it to be an ideal hotel for an overnight stay - easy to find, easy (and secure) parking, pleasant staff, free wi-fi, super clean rooms with well stocked bathrooms and good showers. The public areas are clean and well decorated but the bedrooms could do with updating. The breakfasts are superb (a full Dales breakfast being exactly that). The only downside was no AC (and the rooms were warm) and if you open the windows the roads outside can be quite noisy. However, these were minor issues.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear bandsmorrison Thank you for taking the time to write your review, we really appreciate it. It is great to read comments such as Ideal, super and good, you have just about covered it all. We do take a pride in the Hotel and the service we give and the added bonus is being in such a great location. Sounds like breakfast set you up for the day, we source a lot of our food locally. Even down to the owner bringing eggs and potatoes! Not sure if you located it but there is a fan in all the rooms for when the weather becomes humid. Hope to see you again and soon, please call we will be happy to book for you Regards Tracey

"Disappointing "

2
22/07/2016

After arranging a trip to nearby lightwater theme park for myself and my nine year old son, i searched for a nearby hotel with a swimming pool to keep us entertained durung the evening of our arrival. As the surrounding area is villages i thought the pool would be an ideal way to keep my son busy as there was not much else happening and a good way for myself to unwind after a long drive from glasgow and a day on rollercoasters. On our arrival at 6pm we were informed that there were only certain times of the day that children were allowed in the pool, which we were not informed about when booking. The receptionist told us that we would have to be out the pool by 7pm, this was not very good but better than nothing, we checked in, took our bags to our room and headed to the leisure club with our swimming gear. When we arrived at the leisure club the receptionist informed us that children's pool time had finished at 5:30pm and we could not get into the pool, we would have to come back at 10am in the morning and left us standing there. My 9 year old son was really disappointed as you can imagine. So we decided to eat in the hotel restaurant. We placed our order at the bar with the pleasant barman, however 50 minutes later when our food hadnt arrived i had to go back to the bar to track down our food, it arrived 10 minutes later. I found it poor that we had to wait an hour as there were only three other families in the restaurant. The overnight stay was not enjoyable due to these two incidents. Food was really nice.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear rke79 Could I firstly say, I apologise to you both that you found your stay disappointing. I assure you that your comments have been taken on board and we will act upon them. All our confirmation emails have the leisure club times on, they are still present. These will continue to be sent. We are looking at extending the times for children in the leisure club to try and reach a good level. All our food is cooked fresh and can take a little longer, a 50 min wait is not acceptable. I apologise, I cannot understand why there would be such a delay but I will look into this further, to ensure it does not happen again. I would like you to return and see us at our best, please call direct 01423 322328. It would be good to have the opportunity to meet both you and your son. Thank you Tracey

"Couples"

4
16/07/2016

Very good hotel easy access to A1 .secure car parking to rear swimming pool steam room etc all very good and clean. Had a large room to front a bit of road noise in morning . Room clean although a bit dated. Restaurant and bar very good food also very good. Cooked to order Tracy and her team do a very good job nothing is to much trouble would go back if in area very close to York and Harrogat

"Pleasant stay, hotel a little tired"

3
15/07/2016

Nice hotel, needs a bit of a refurb as it is dated. Plenty of secure parking around the back and the staff are very friendly. Breakfast was absolutely fine, self serve continental and menu for cooked options. Had a very good nights sleep and even though it is dated I would return if I needed a room in this area.

"rooms are in need of a serious upgrade refurbish!"

3
10/07/2016

The Crown hotel is a large old fashioned coaching inn, with lots of corridors mazes leading to ample areas to sit around and relax. Lighting in the bathroom not very good, the extractor fan can not cope with the steam from the shower, which at times seams to go hot and cold when another room takes water. The rooms are very basic, we had room number 36,which was a executive double, which reminded us of the basic old style seaside bed and breakfast hotel. Only we were on an free Best Western rewards night and an breakfast was not included in the rate, room only. We had a very nice large English fry up in the Three Horse Shoes pub just situated straight over the road, for £5 each. The room we had was in need of an refurbish. the lining wall covering was blistered all over, electrical sockets had paint marks all over them, paint was yellowing and the sash window pane wood was black and very dirty. Mould spots on the window netting and grout in the shower was blackened. The ceiling light in the middle of the room had a badly plastered mark next to it. The furniture in the room was old and marked, the dressing table was uneven , when you put your make up down onto the dresser, the make up rolled onto the floor!! Two people staying in the room but only one complementary bottle of water left out for us and some sweets. Free WI-FI was ok. Bed was on casters tended to move easily. Old fashioned normal door key for your room. Room 36 looks onto the Three Horse shoes pub and you get the noise from the bands playing and people talking in the outside sitting area. The hotel is very nice down stairs but the rooms are in need of a serious upgrade refurbish!

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Susan H The Crown Hotel is indeed a coaching inn with lots of history and a few tales to tell I am sure! It is good news that you are a Best Western rewards member and took full advantage of your free rewards night. Sorry that you missed the chance to enjoy one of our great breakfast's. Could I say that it would have been really good to have been given the opportunity to have spoken with you whilst you were here. We would have gladly addressed any queries or concerns at the time. I am surprised about your comments on the shower pressure, we usually have great feedback about the water being hot and the pressure excellent. In a building of this age, I am afraid that the walls will show character and tend not to be smooth. The bedroom keys, I do think this is personal preference as to keys or cards (I must admit I like keys but that is my own choice) Please accept my apologies regarding the net curtain and the marks on the grouting, this is really unusual that it was missed be assured this has been rectified. Sorry you only had the one bottle of water, we would have happily given an extra bottle, we will remember your feedback for the future. Your comments have certainly been taken on board. It would have been good to read, that there had been some aspect of your stay which you found enjoyable. Hopefully you will return in the future to see us at our best. Thank you Tracey

"Great Hotel in a lovely village"

4
29/06/2016

Stayed here on a Travelzoo deal. Ideal location for touring north Yorkshire. Friendly, helpful staff at reception, in the restaurant and in the leisure centre. Rooms well presented and clean. We stayed in room 44 at the rear of the property. Exceptionally clean, comfy bed, lots of hot water. Couldn't fault the room. Very good breakfast menu. Fresh fruit, yoghurt, cereals. Full English and Fish options. We ate our evening meal in the hotel on the first nightl. The menu is quite expensive standard pub food. This was a sunday evening and we did notice on the 2nd night their was a specials board. Good reasonably priced beer. Comfortable lounge area. We found the leisure facilities excellent. Clean. Lovely pool and good steam room etc. Staff were really helpful. Free wifi and good secure parking. Good walks by the river and a selection of coffee shops in the village. We would definitely recommend this hotel and would go back if we were staying in the area again.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Yorkshirelass010 Thank you for writing your comments, it is great that you found your room well presented and exceptionally clean whilst here. We have been investing in new beds and they are really comfortable! We source a lot of our food locally and cook it fresh to order, as you pointed out we do have the specials board, not sure if you saw our early bird menu too. I do hope you enjoyed one of our homemade desserts when you dined with us, there will be a home baked Yorkshire parkin on the new menu - coming soon The leisure club is great, with the pool, steam room, sauna etc you can really relax. Thank you for recommending us, we really appreciate it. Hopefully you will have the opportunity to return and visit us again. Feel free to call us to book and we will do our best to allocate the same room again 01423 322328 Regards Tracey

"Few days away"

5
29/06/2016

We had a wonderful time. It has all been said in previous reviews. Lovely comfortable hotel, wonderful staff, great food. What more do you want? Fantastic breakfast. Visit local Tourist Information Office.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Visitor041 Thank you for your comments and a five score too! We do try to ensure you enjoy your stay with us and certainly take a pride in the Hotel and the service we offer. It is great that you enjoyed a lovely, comfortable stay with great food. I can only agree that the team are wonderful, it is a pleasure to work alongside them. We take a pride in the Hotel and the service we give. The local Tourist Information is a must, they have a wealth of places to visit and sights that should not be missed. We hope that you will return, please call us first 01423 322328 Regards Tracey

"Great Hotel"

4
28/06/2016

A great hotel in the centre of a lovely village. Excellent service and good value for money. Ample parking at rear of hotel. Easy access from the M1. Would definitely recommend a visit for business or pleasure. Great leisure facilities available to all guests.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Anthony653 Thank you for your review, we could not ask for more. Thank you for recommending us, it is appreciated. To read great Hotel, excellent service, good value for money - Fantastic. The leisure club is the added bonus with the Hotel. Swim, relax, enjoy a sauna or have a workout in the gym. We look forward to seeing you again and soon, call us on 01423 322328

"Nice area with many places on interest."

4
28/06/2016

The hotel was very comfortable and well presented .I notice that some contributors suggest it needs an upgrade but I think the decor is in keeping with the surroundings. Found all of the staff very welcoming and always happy to help. The reception staff gave us lots of information about the area and beyond-even giving us printouts of how to get to Leeds by train and advising against trying to go there by car and thereby avoiding many of the snarl ups we undoubtedly would have encountered. Coming from rural Scotland we found all the information given very helpful. Visited here for 4 days. Boroughbridge is a very nice little town with lots of attractions in the area .An area worth exploring and a pleasant stay at this hotel.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Ian g Thank you for taking the time to write your review, it is much appreciated. Good to read that you found the Hotel comfortable and well presented. It would be lovely to see you return to visit and continue exploring this great area. There is also the added benefit of great access into York, Ripon, Harrogate etc Please feel free to call and book with us 01423 322328 Regards Tracey

"Exceptional"

4
27/06/2016

Room was traditional and well presented/clean. What sold it for me was the food. Evening meal was excellent. Attention to detail was everything and very tasty. Wine list was varied and very reasonably priced. Staff were friendly and attentive. Overall an excellent experience. Can't wait to book again.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Mike J Thank you, for such great comments, we are thirlled. We are continuously investing in the hotel to ensure it is well presented and clean. The team are very good and we are proud of the hotel and the service we offer. They read the reviews too! We source our food as local as possible and it is cooked fresh here at the hotel. For you to find it excellent, I know the Kitchen team will be really pleased. It will be our pleasure to welcome you back and really soon. Call us to book and we will do our best to allocate the same bedroom. See you soon Regards Tracey

"Another enjoyable stay at The Crown"

5
27/06/2016

This was our second stay at The Crown in Boroughbridge and we were not disappointed. Our room was spacious and comfortable and the bathroom was clean and also spacious. We ate in the restaurant both evenings and enjoyed our meals. Also the breakfast was excellent. At the self service area we could help ourselves to cereals, juice, fruit and toast but the English breakfast was freshly cooked to order. We made use of the leisure centre which was free for hotel guests. My husband used the gym and I enjoyed the swimming pool. Boroughbridge is a charming village in the Yorkshire Dales, well situated to visit York, Ripon, Knaresborough and Harrogate. We also paid a visit to Fountains Abbey and water Gardens, a World heritage site about 30 minutes drive away. We are looking forward to visiting the area again, next year and staying at The Crown.

"Good value"

3
27/06/2016

We stayed here as part of a travel zoo offer. The rooms are very clean but probably ready for a bit of an update, although it is an old coaching in with many authentic features. The leisure centre is treacly good. Breakfast was good but we had a bit of a wait for our cooked breakfast as it was busy on the Sunday morning, in complete contrast to Saturday evening when the restaurant was empty. Staff nice.

"Great Pool, Wonderful Breakfast"

4
26/06/2016

Great Coaching Inn. Staff could not have been more helpful. Small bedroom however just right for a one night stop. Excellent dinner. Breakfast a real treat and enough to take many through to dinner. Break your journey here when going north.

"Excellent in all respects"

5
20/06/2016

We attended a friends birthday celebration this weekend and couldn't fault the food, ambience or service. Lovely spacious room, immaculately presented. None of our party of eighteen had a word of criticism. Well done, we shall return.

"Enjoyed our stay."

4
19/06/2016

We stayed here for one night on a Travelzoo deal and would certainly stay again. Our room wasn't very big, but it was very clean and comfortable and we had an excellent nights sleep. Dinner was very good and breakfast too. The staff were exceptional, all very helpful and we had excellent service. A big plus is the secure parking on the large car park.

"Decent hotel in a great location"

3
17/06/2016

We had never previously been to Boroughbridge & we were very impressed with this little town. Friendly with good shops & nice little walks, on the doorstep of the hotel. The hotel itself is a little past its best, in need of an update really. Clean & comfortable & run by lovely staff. The room was on the small side & the walls are thin. No noise from outside the hotel (except the crows in the early eveinig) but you can hear conversations & general movement from the adjoining rooms. We were on a Travelzoo deal so for the price we paid we were happy. Breakfast is very good made with good quality ingredients except for the bread that is available to toast yourself at the buffet section is a far lower quality than that cooked in the kitchen with eggs on toast etc. Smoked haddock cooked in milk is a breakfast I haven't seen before. Our deal included an evening meal which was satisfactory, let down only by horrible leaden tasteless bread rolls & the reheated boiled new potatoes. The smoked chicken salad & prawn cocktail starters were very good, as was the seabass & the rack of lamb. Nicely cooked veg & decent desserts too. We used the indoor pool where towels are provided for guests, the sauna & the steam room. Very clean & a pleasant environment for a swim. There are plenty of cosy sitting areas and a bar with only 2 choices of beer. Secure parking at the back exited with a code on a keypad. The free Wifi was a bit intermittent & the TV reception kept breaking up. Happy to go back on a similar deal. As an extra note I would like to recommend the excellent pork pies from Greenwoods butchers just along the road, they are the best I have tasted for years folks, thin pastry filled with meat & hand poured juices. Not part of a hotel review I know but I thought you TA readers might like to know.

"Lovely room and staff but...."

3
15/06/2016

Really nice hotel and friendly helpful staff however would not eat here again. Food was lacking in taste - had the steak burger which had little seasoning, had the sticky toffee pudding which tasted like a smart price one from a supermarket however the ice cream that was with it was nice. Had a pint of lime and soda water which was £3.90!! due to them not having any soda water on tap but 60p for a dash of lime is steep. If they had told me before pouring the drink I would have changed my mind. Would definately visit again as the accomodation and pool were lovely as were the staff, if they can fix the food here it will be brilliant

"Not impressed at all"

2
14/06/2016

There was no where else open for food after seven pm on Sunday evening. It's looks nice and the surroundings are nice. I waited at the bar for a few minutes and a nice chap informed me they were still serving but there was a thi try minute delay for food. I said that was fine where were we to sit and he directed us to a choice of four tables. We chose one and had a look at the menu. Waited and waited eventually catching a waitresses eye who sent over the waiter. The man opposite us who had ordered two minutes before us got his wine starter and main course drank it and ate up and we are still waiting. A couple who came in ages after us got their meal. An hour has now gone by. My partner went to the bar for more drinks and was told your meal is coming. Except it was another thirty minutes. The meal was ok but only ok the plates were aired not hot. The chips were soft over cooked and so dark they looked burned the texture was not to my taste at all. Burger was ok as was the fish which was nice. No one returned to ask if we were happy with our meal or wanted a desert The staff were nice something went badly wrong but there was no explanation or apology. Won't be going back.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Tom277 Thank you for placing your review, the Hotel and surroundings are nice and in a good location. As you can imagine I am really shocked to read your comments. I assure you I am looking into this and will get to the bottom of what happened, to ensure it does not happen again. This is not the level of service which we offer and I apologise for any shortcomings. I cannot understand about the chips we buy locally, hand peel, cut and cook here. This is something I will certainly ask Chef about. The check back, I apologise that this did not happen, it is just not like us not to check back. Please feel free to call me to discuss further 01423 322328, I would like you to return and see us at our best giving the level of service we pride ourselves on Regards Tracey

"Brilliant would go back anytime!"

5
12/06/2016

Staff are all very friendly, food was very good, loved the spa and everywhere was very clean, we all loved it. The town has some very nice shops, and the river is beautiful, we even saw a kingfisher on our walk along the river bank!

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Kathryn G Thank you for taking the time to write your review and the five score! We could not have asked for a better review. We are in a great location to walk into the town and as you say along by the river. One of our guests saw salmon jumping this week too, possibly why the Kingfisher was along the river bank!! It will be a pleasure to welcome you back here anytime, give us a call 01423 322328 Regards Tracey

"Comfortable Night"

4
09/06/2016

My wife and I spent one night here while travelling in Yorkshire. The hotel was welcoming and efficient from check in to check out. The room was comfortable and had all you would expect from an hotel in this price range. The menu in the dining room although not extensive was varied and the meals were of a good quality. Secure parking is an added bonus.I would happily use this hotel in future as a base for exploring the local are including Harrogate and the Dales.

Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Atlanticfox Thank you - please see below reply Regards Tracey

"Comfortable Night"

4
09/06/2016

Spent one night here while travelling further north. The hotel is very efficient from check in to check out . The room was comfortable and had all you would expect from a hotel in this price range.The evening menu although not vast had a good choice of dishes and the meals we had were of a good standard. Of particular note is the secure car park which requires a pass code to exit. I would happily stay here for longer as it could be used as a base for exploring the local area including the Yorkshire Dales, Harrogate and Knaresborough.

"comfortable and very friendly staff"

4
04/06/2016

Only stayed one night but found the hotel and leisure facilities clean, comfortable and friendly. Good fresh breakfast and easy parking for the town. Good character hotel with welcoming bars and lounges.

"Good value hotel in a pleasant town"

4
04/06/2016

The Crown is a pleasant hotel with friendly staff and a cosy atmosphere. The room I stayed in was very pleasant though some might say in need of some updating. Being at the front of the hotel, there was some traffic noise which may bother some - but there are plenty of other rooms away from the road. I ate in the restaurant on one evening (there are some good restaurants in and around Boroughbridge too) and it was very good- tasty and well presented. The breakfast was also very good with very effcient and friendly staff, and a really good selection of different items. All in all a very nice place to stay - and extremely convenient for touring North Yorkshire, whether it be Harrogate, York or The Dales.

"QUAINT & FRIENDLY"

5
03/06/2016

I stay here once or twice a year for business. They are very friendly and the hotel, although rambling, is quite confortable. I found the restaurant to be fine, with likely one of the finest breakfasts in the UK - North Sea Kippers! (smoked herring for the yanks) There are a couple of country walks along by the river Ure which are delightful in summer. Locally there is a Fish & Chip shop and an Indian Restaurant.

"Not a good dining experience"

3
02/06/2016

This may be an attractive hotel but the food lets it down big time. We had starters of carrot and split pea soup which the hubs said was ok and mum and I had a melon, Palmer ham wrapped bread stick and olives which was ok but the melon was tasteless and the salad garnish was poor with a pot of olives so small you needed a magnifying glass to find it, think two black olives and two green ones!( and not queen olives) At this point I wasn't too unhappy as I don't go for quantity, quality is my requirement. This was lacking but hey ho I thought it's melon what can you do. The main meal said it all, the two fish pies were tasteless with minute prices of fish, white and salmon at a guess, there was also a couple of prawns but these were obviously cooked before they went in the dish as they were like bullets but the truly yuck thing was the 'coral' bits off the scallops, even though there wasn't any scallops in it, I cirtainly do not want these (which I would through away) in my fish pie, it's not as if they had any taste ( the hubs was brave enough to try them). Mums beef burger was truly inedible, I tried it and it was burned as well as dried out, it could have been cardboard in my mouth. This was complained about and they did nock the price of this off the bill. No one came and asked us how the meal was and we were sat for well over 1/2 an hour waiting for the plates to be cleared. We shall not be eating here again and regret trying it as we know of a very worthy eatery not far away which we should have stuck with. I won't mention accessibility because quite frankly you'll be better off going elswere.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear8sandy1999 I am shocked to read your review, I am sorry there was no aspect of your meal that you found to be good especially as it was all three meals over two courses. I would have really liked the opportunity to have spoken with you about this, while you were here. We source a lot of our food locally, our melon is from a local supplier, our fish is from a local supplier, the meat for our burgers also comes from a local supplier. Our food has never been referred to as tasteless, and as previous I am shocked. Could I just say to other guests who have the need for the hotel to be accessible. The hotel is accessible both front and back giving easy access to the ground floor. Regards Tracey

"Nice rambly old coaching inn"

4
31/05/2016

Lots of character, plus modern amenities such as a health spa. The bedroom was comfortable, quiet and well-lit (which doesn't always happen). There were several areas where one could just sit and relax. The food was fine, and good value.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear jbd47 Thank you for your review after staying with us recently. The Hotel does have lots of character and indeed history too. We do our best to ensure you enjoy a comfortable stay while here and reading your review that is what you enjoyed. When you return please call for the best rate on 01423 322328 Hope to see you again and soon Regards Tracey

"Lovely place to stay when completing the Way of the Roses cycle ride"

5
30/05/2016

I stayed in this hotel twice in May 2016 when completing different cycle rides. It is wonderful and very cycle friendly with secure bike storage. The staff are welcoming, efficient and the spa is divine after a long cycle with a jacuzzi, pool, steam room and sauna. I stayed in a the same executive twin room both visits. The room was well appointed and I enjoyed a quality sleep both times. The food was very good with an ample spread of options and easily catering for hungry cyclists (some of whom are vegetarian). It was a fabulous rest in the middle of a 2 day adventure completing the Way of the Roses cycle ride

"Ideal Hotel to explore North Yorkshire"

5
28/05/2016

Easy to get to Hotel from M1 or A1, then easy to reach places like Fountains Abbey, York, Sherwood Forest and Rievaulx Abbey. Not to mention many more historical sites. Had 4 good nights sleep, bed and room were very good. Food at breakfast and evening was very good and had good choice. Parking was secure with automatic gates in and out. No problem with being disabled in this Hotel.

"Noise"

2
24/05/2016

Stayed at this lovely hotel from 20/05/16 till 22/05/16, female on reception knew I was there for work, placed in the worst room possible room 30, first night consisted of lying in bed listening to people talking whilst coming up the stairs- very little sleep, 2nd night then consisted of listening to a drunken football club singing and just being noise you which equated to 5 hours sleep. Probably the worst hotel I've stayed in for sleep, amenities was very good, breakfast and staff at breakfast were excellent, extremely disappointed as lack of sleep has a mass impact on my training course I was on.

"Disappointing"

3
22/05/2016

As a location for pleasure and sight-seeing, Boroughbridge is a disappointment, offering very little in the way of amenities within the town and few culinary choices. Slightly faded hotel in need of some updating decor-wise but comfortable and friendly enough. Our room was spacious and although situated above the front door, at the top of the stairs, it wasn't noisy, which is a plus. I suspect that its location just off the A1 and its leisure facilities recommend this hotel to business travellers but as a holiday base, we found it disappointing. Sorry.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Nicholas D Thank you for your review, I am pleased that you found your room to be quiet and spacious and the Hotel itself comfortable. Could I say that I am shocked to read your comments about our Town, I have always find it really nice with lots of individuality and shops with so much character. We even have our own Tourist Information Centre, Perhaps it is just about personal choice. We are located just off the A1(M), in an ideal position to visit York, Ripon, Thirsk, Harrogate etc. I do hope you will return in the future and see the true worth of this area and what it has to truly offer. Regards Tracey

"holiday with friends"

5
18/05/2016

Other than a poorly stocked bar and wine list the the stay was very good. Ambience and location most acceptable.Within easy reach of many attractions which was the purpose of the visit. The staff very helpful accommodating.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Alan S Thank you for your review it is very much appreciated and a 5 score too! The hotel has the benefit of being in a good location. I do hope you saw the attractions you were here to visit. I am sure there are many more to visit too, when you return call ahead 01423 322328, we will do our best to have the leaflets and information on the places you intend to visit. Your comments will be passed onto the team, we do value your views. Regards Tracey

"Birthday treat"

4
17/05/2016

We stayed as a birthday treat for my husband, booked through travelzoo. It was a lovely hotel, very pleasant and professional staff, the room was small but had everything that you need, the evening meal and breakfast was superb and good quality ingredients, we also ate in the bar at lunchtime and that was very good too. The bonus is the lovely pool and leisure facilities. We would recommend to anyone.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Julie B Thank you for taking the time to write your review after staying with us. We do take a pride in the hotel and the service which we give. The produce we use is locally sourced which the Kitchen team cook from fresh. Your comments will be passed on and we are thrilled when reading that the food was superb. I can only agree about the leisure club it is the bonus! Thank you for recommending us it is very much appreciated. Looking forward to you returning and soon. Regards Tracey

"Old Roman town guarding the Brigantes"

3
13/05/2016

We stayed here on a two night deal, with dinner on the first night, through Travelzoo. It was a birthday treat in April. On first impressions, we were very pleased as BW Crown Hotel is in the centre of Boroughbridge. reading the history, it was one of 19 hostelries along the old A1. Our room was adequate in size, although very warm (due to the radiator in the bathroom being locked fully on). Otherwise, the bed was very comfortable and had a good nights sleep both nights. The restaurant, was full and I must admit the food was lovely (no complaints). The service also could not be faulted. The lovely full breakfast is substantial, too full for us For me only downside was the choice of beer in the bar, not to my taste, so we ventured out found plenty of other options. The best we found was over the bridge: The Grantham Arms (where we ate on the second night) For those who like walking, there are plenty of walks in and around boroughbridge. The canal & locks were a lovely surprise. Didn't know about the monoliths just on the edge of Boroughbridge, worth visiting.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear MJGDARL Thank you for placing your review after staying with us, taking advantage of one of our great deals. It is good that you were pleased about our location, we are in the ideal spot for the town and surrounding areas there is always lots to do. A good nights sleep, Lovely food, service which could not be faulted and a lovely breakfast. That's what a stay away from home is all about, great to read that's what you found here. I am sorry that the choice of beer was not to your taste, we do stock a varied range. Perhaps you could let me know what your preference is. A quick update, all bathroom radiators are now in the off position. When you return please give us a call and we will book your reservation for you 01423 322328 Regards Tracey

"Nice old coaching inn"

4
11/05/2016

Stayed here on a two night deal with dinner included on the first night. Reasonable sized room with a comfortable bed and a really clean bathroom. Downstairs there are a number of comfortable seating areas with big sofas. Nice bar, very quiet when we were in for lunch (Mon). Lovely steak baguette and prawn sandwich, well filled, tasty and well presented. Barman was welcoming and chatty -just what you want on a wet day. The evening meal was served in the dining room, again nice welcome. Reasonable number of choices on the menu. Food was beautifully cooked and nicely presented. Hot, tasty and unhurried. 'Checkback' was done and they really seemed to want to know we were enjoying the food. We were able to take the rest of our wine through to one of the comfortable seating areas. One real benefit was having the pool, Jacuzzi, steam room and sauna available as part of the deal. Great after a days walking. Don't miss the Devils Arrows at the end of the village.

"High Price Rate - low value experience"

2
09/05/2016

The two rooms were booked in January. One room was good, our double room was very small. There were no toiletries so I had to order them; we asked for a Sunday paper that wasn't delivered. The breakfast was adequate but not much choice of fresh fruit or juice. The price per room £150 I complained to the manager that the cost didn't fit the accommodation. She stated that the hotel had the monopoly in the area so they could charge what they wanted. However, she took off £30. All I can say is , just because you can charge those prices doesn't mean you should.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear AngieLawrence Thank you for your review it is good to have the chance to reply. The booking made at the Hotel was for an Executive bedroom and a double room, as I said when we spoke the executive bedrooms are larger. We would have happily allocated an executive room had you expressed this choice. I apologise but we do not place shower caps in the bedrooms, they are available at Reception and I am sorry your newspaper was not delivered. I am shocked to read about our breakfast we had Melon, Water melon, fresh fruit salad, Grapefruit segments, Prunes & a selection of fresh fruit available alongside Orange and Apple juice. If there was something else you would have liked I am sure we would have done our best to accommodate you. Could I address your comment about the Monopoly in the area!!, this is something I would never say nor ever think and this was not said to you. There are lots of other options in this area. I spoke with the gentleman who placed the booking on checkout and he was very complimentary about his stay and the hotel. Should he wish to discuss his reservation any further I would be very happy to 01423 322328 Thank you Tracey

"Nice little gem"

4
08/05/2016

Had a nice stay at this hotel. We stayed 2 nights DBB which was great value for money. Food was good in restaurant, however they didn't seem to have the bottle of wine we wanted for 2 nights in a row. They need to monitor this! Also the bar area looked the same as the restaurant, maybe completely partition off or change decor in bar, oh and turn the music up a bit! Despite the above the hotel staff and maids were friendly and there was an added bonus of the swimming pool. Would recommend this hotel as a relaxing break with a homely feel.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Chez01 Thank you for your review after staying with us it is very much appreciated. We do have some very good offers throughout the year. I do apologise about your wine, the cellar is now stocked. The bar and the restaurant are designed to flow through the space but your views will be kept for the future. The team are friendly and do a great job, I am proud of them. The leisure club, good that you took advantage of this. I can only agree with you that it is the bonus. Thank you for recommending us, it is appreciated Looking forward to your return and soon. Please call and we will give you the best rate. The cellar will have your wine available too! Kind regards Tracey and Team

"Underwhelmed and Overcharged - disappointed"

2
03/05/2016

Booked 2 rooms (double and a single) £144 per night double and £133 per night single (Ouch!) I was expecting a wonderful hotel and to be fair the Swimming pool is good and the Gym is not bad. The bar area is pleasant. Bedrooms are relatively small but it is an old coaching inn, however the windows are small and paint is flaking. The bathroom has a major stain and hole in the ceiling the bedrooms just had "past use by date" all over them. The Single room was small and cramped and ridiculously expensive by comparison to a double room (room 58 and 53) they were stiflingly hot overnight. Don't park your car under the trees - it cost me another £5 to pressure wash the Bird droppings off the car. I would have said all of this to the desk clerk but he did not ask - wonder why?

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear David L Thank you for your review, it would have been good to have had the opportunity to have spoken with you on Sunday when I was on duty. I would never have wanted you to leave the Hotel unhappy. Had the situation been drawn to our attention, we would have looked to change your rooms. It is difficult to stop an act of nature, but please accept my sincere apologies for any bird droppings. I am shocked that our receptionist would not ask about your stay with us. They are usually very thorough. We do hope you will return in the future, should the opportunity arise. Kind regards Tracey

"Restaurant and evening service let this down."

4
02/05/2016

Room was compact but clean and well equipped. Doors to corridor seem to let in a lot of noise. We had a good deal through Travel zoo 2 nights B&B with spa use, bottle proseco and dinner on one night.£160 dissapointed they don't allow you to pay for upgrade if it's available. Bar staff, reception staff and those on duty at breakfast all excellent. Our Proseco was bought to our room within minutes of us checking in. When we phoned for ice someone came with it immediately. Staff at dinner not very attentive or professional. Service was very slow. Food itself for dinner was not all as described on menu (ie homemade custard and soup out of carton /catteries pack). Main courses uninspiring which was a shame Bar snacks menu very good and food quality and service was good. Breakfast also very good, but again not matching menu items listed as being on buffet were non existent. Hot food cooked to order was very good and wait time good. Spa great very clean and warm a pleasure to use. Overall great. If they give the chef and the evening serving staff a kick to buck up there ideas it could be excellent.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Ada C Thank you for your review, we have had a lot of guests enjoying our great deals. I am a little confused as to why you would think we would not have upgraded you, this is something we would happily do if we had the rooms available. It is good that you found the team to be excellent but I am also shocked that you wrote some were not professional or attentive. I assure you this is not something I have ever known through my time in the Hotel. I am very proud of the team and how they conduct themselves. The food on our menu is locally sourced, prepared, cooked and served here in the hotel kitchen. Our custard, Soup and Sauces etc are made here in the Kitchen we would never buy any cartons of sauces to serve. I am pleased that you enjoyed your meal in the Bar, we have one Kitchen which produces the food for all our menus. Could I apologise that the croissants were not out on our buffet but we do serve them warm from the Kitchen and as a result of your comment it will be noted on the menu to make everyone aware of this. The leisure club is a great space to use especially the pool, good to read that you made good use of this. Thank you Tracey

"A lovely olde world inn"

3
30/04/2016

We had a pleasant stay here, everything has beeen said before. However, we arrived on Thursday and I have to say we must have been 2 of very few there. We were the only ones in for evening meal and the dining room was very cold, I had to go back and get a cardigan. The food was really good but the plates were cold so halfway through our meals the food was cold also. Disappointing. No-one was in the bar afterwards so we just retired to an early night. Breakfast was very nice but cooked breakfast was brought before I had finished my fruit and cerial. The staff were all very nice and friendly. Had there been more guests there it would have had a better ambiance, but that wasn't the hotel's fault.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear HeliG Thank you for taking the time to write your review, I am pleased that your stay was pleasant. We do sometimes have guests who are out of the Hotel during their stay with us. Please accept my apologies that you found the restaurant to be cold, we do have back up heating and in the future we will use this should any of our guests be feeling on the cool side. I am shocked about your plates being cold, they are stored in a heater and then under a heater whilst the food is being plated. This is something we will be extra vigilant about. The breakfast service sounds like we were a little enthusiastic when serving your breakfast to you. We would have happily taken the breakfast back to the Kitchen and brought fresh to you. When you stay again we will be sure to serve breakfast after you have finished your fruit and cereals. I do hope you return and see the hotel at our best, feel free to call me to book on 01423 322328 Regards Tracey

"Great food, great staff. in need of TLC"

4
29/04/2016

This visit was done through an offer on Travelzoo, and intended to be a chilling few days. On arrival the exterior of the Crown is pleasing to the eye. The secure car park to the rear is easily accessible and provides optimum protection for your vehicle. Entry via the rear entrance takes you past the swimming pool on the left which we didn't use but looked very inviting. We followed signs to Reception and were greeted by a very friendly receptionist, who booked us in efficiently and took our booking for dinner. Our room was not spacious, very clean and tidy, but a little on the warm side. The bed was extremely comfortable, and the shower brilliant, apart from the shabby shower curtain. The interior of the hotel had some interesting period features, such as timber panelling and stone fireplace. The lovely wooden staircase creaked as you would expect something of this age to do, however the finials on top of newel posts were in various states of repair, loose, splintered and one has a nail protruding from it. On entering the restaurant for dinner we were greeted by friendly staff who showed us to our table and took our drink and food order. The food was of high quality and was delicious, leaving us well fed and contented. The décor inside the restaurant was looking tired and splashes of food and drink could be found on the walls in a few places, a touch of redecoration is a minimum requirement to bring back up to standard. Breakfast is a treat, with a varied selection of cold options as well as an excellent full English, although considering the rural location would have liked to have seen local sausages used. Overall a pleasant stay was had, the staff were excellent, and at times a little over attentive (not a bad point), and with a little TLC this 3 star rated hotel could easily make 4 stars. I would recommend for anybody visiting the region wishing to stay in a period property, with character and friendly staff. All in all excellent value for money. I would not hesitate to return at a later date

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear PyntonRobbo Thank you for writing your review, your comments are very much appreciated. The Hotel has its period features and we do try to keep those including the squeaks and creaks, whilst keeping the hotel up to date (the nail has been put firmly in its place). Good to read that you took advantage of one of our breaks, finding it excellent value for money. Sorry to break the news but our breakfast sausages are local and have won awards! I will pass on your comments to the staff especially when you found them to be excellent. Looking forward to seeing you again, feel free to call and book with us 01423 322328

"A Relaxing Break"

4
29/04/2016

Stayed here for a three day break with my partner. This is an old coaching hotel so as one might expect, dark wood furnishings and lots of pictures depicting hunting and old scenes from the locality. Receptionist was friendly and helpful with check in quick. The room was a decent size and well appointed. The bathroom was far bigger than usually found in hotels these days and hot water was plentiful. The only downside to the room, which was at the front of the hotel was traffic noise. Strangely not in the evening but from about 7am to 10am in the morning. Presumably this would not be as noticeable in rooms at the rear of the hotel. Double glazing of the windows on a refurbishment would probably reduce this intrusion. The leisure facilities were excellent, the swimming pool was spotlessly clean and not too cold. The Jacuzzi, sauna and steam room were all fully working (it irritates me at establishments to find one or more of the facilities to be 'out of order'). The restaurant provided a good breakfast selection with traditional cooked options to order from the kitchen. The evening meals were excellent, good quality produce and generous servings. I do have to make an adverse comment here regarding the menu. There is a reasonable selection on it but it is the same menu for each night which makes it repetitive if staying for more than one or two nights. There is a 'specials board' which we were told changed daily. However, for the three days that we were there it did not change! The restaurant staff were efficient and friendly; the repartee with Richard making our meals the more enjoyable. This is situated in a great place for visiting this part of Yorkshire, York, Ripon, Harrogate and Knaresborough all an easy drive from here. We would certainly return to this hotel if visiting the area again.

Tracey C, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear PjChes Thank you for placing your review, it was nice to meet you both whilst here. It is good that you enjoyed a relaxing break. I am pleased that you made full use of the facilities whilst here and found our food to be an excellent quality. I will investigate why the specials did not change throughout your stay as this should not be the case. Our location is an advantage for the Town of Boroughbridge and the surrounding areas, here is so much to do. Your comments will be passed onto Richard and the team, they will be thrilled! We do hope you have the opportunity to return, feel free to call and place your booking with us 01423 322328 Thank you Tracey

"Anniversary Lunch"

5
26/04/2016

Held a Golden Wedding Anniversary lunch for 30 people in the Crown. Food was excellent, presented well and plentiful. Service was impeccable. Tracey and the rest of staff were very helpful during planning stage.Thank you

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear KR1-11 Thank you for your review, it was lovely to have met you both. It is great to read that the food we served for your 50th wedding anniversary was excellent and plentiful. We do our best to ensure that your function goes well, reading impeccable service, we could not ask for more. Thank you for the letter it is on the notice board for everyone to read. Hope to see you both soon Kind Regards Tracey and Team

"Lovely hotel"

5
25/04/2016

Very comfortable spotless clean hotel.Bed really comfortable large room .Had breakfast and evening dinner both meals were excellent well cooked .Service is second to none All staff really friendly and helpful.Lots of comfortable sofas and chairs around hotel to sit nothing too much trouble

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear DurhamEnglandHazel Thank you for your review, it is much appreciated and also a five score we could not ask for more! It is great to read that your meals were excellent and well cooked, there is a very good team in our Kitchen who produce the food fresh and to order. We pride ourselves on the services we give and I am really proud to be part of the team here. We do hope you return and soon to sit in one of our lounges. Please call us for the best rate on 01423 322328 Kind regards Tracey and Team

"nice hotel, noisy neighbours"

3
24/04/2016

we booked a two night stay through travel zoo and stayed on 18 and 19th of april, was pleasantly suprised by the hotel and amenities. the room was nice and well decorated, had to call a member of staff to the room as there were 'used' tissues stuffed down by the side of the bed, staff were very attentive and helpful. evening meal in the restaurant was delicious and very enjoyable. my only beef with the place(which isn't the staffs fault), was the ignorance and inconsiderate conduct of the people in the room next door, who had no thought for anyone but themselves, shouting and crashing about all night, all that could be heard was an awful high pitched liverpudlian accent !!!!.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Steve ww Thank you for your review after staying recently, I am pleased to read that you were pleasantly surprised by the hotel and what we offer. Good to read you liked your room and the décor, while finding the team attentive and helpful we do our best to ensure you enjoy your stay with us. The food is good, sourced locally and cooked here at the Hotel. Sorry that you had a disturbed night, had you drawn this to our attention we would have happily asked that the neighbouring room stop the noise. I do hope you will return feel free to call ahead and we will take your booking on 01423 322328 Tracey and Team

"Nice leisure facilities, rooms a bit dated"

3
24/04/2016

Friendly hotel, rooms are clean but a bit dated which was only to be expected. Very nice pool, sauna and steam room area, but be aware it is open to non residents so Saturday morning was aqua tots. Restaurant meal was very good, on a traditional grill line with a modern twist. We booked a DB&B deal direct with Best Western, Breakfast was £1 extra and Dinner £21 for both of us on the room rate. If we had paid the bill for the dinner it would have been about £60 for what we had. Breakfast was a bit disappointing, nice selection of cereals, fresh fruit etc but the cooked was not that good. Bacon over cooked and salty and the sausage were not up to much. Usual sliced bread to toast. The noise from the special coffee machine was not appreciated first thing in the morning. The hotel was quite busy but deals offered on Travel Zoo offering saving about £10 on booking direct. Overall good leisure facilities, room OK, restaurant good, breakfast poor and would not stop again.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear thetwoofusNw Thank you for your review after staying with us it was nice to speak with you when you called the hotel direct. Good to read that you found the hotel to be friendly and clean, the rooms are in keeping with the Hotel and are a personal preference. The leisure club is a great area to relax, have a swim or sauna etc. Could I apologise that you found your cooked breakfast not at our usual high level. The bacon and sausage are supplied locally to us and the sausages have won awards. We would have happily changed your bacon had you let us know you were not happy. The coffee machine produces a fresh bean to cup coffee and grinds the beans to ensure every cup of coffee is as fresh as possible. To produce that quality cup of coffee there is a little noise when the beans are grinding down. I am sorry that you will not be returning to the area but should the opportunity arise please call us direct 01423 322328 Kind regards Tracey

"Super for a weekend leisure break"

5
18/04/2016

We keep on going back for weekend breaks and especially the New Year dinner/dance. The super food and the leisure facilities -are so important when the weather is unpredictable. Weekend breaks are excellent value - make sure you book DBB not just BB.

"Friendly small hotel"

5
17/04/2016

Stayed one night with my first wife. A little gem, clean and tidy, friendly staff, real ale and great breakfast. With the bonus of a small pool and gym, and secure parking. Small room but with a decent sized bathroom. Didn't have evening meal but the restaurant was well appointed and the menu looked reasonable. Recommend.

"friendly, quaint but dated rooms."

4
14/04/2016

visited for the 3rd time in last 2/3 years as a party of 3 ( mum, dad and 6yr old ) as its location is handy for travel. we had an executive room as the family rooms were fully booked. room was large and clean with fold away bed put in for the night.room decor needs to be seriously updated as its old and doesn't match.t/v for an exec room was very small.old single pane wooden windows that had condensation and some parts were rotting.bed was very uncomfortable ( personal taste ? ) but large. swimming pool was enjoyed by all and was warm this time as previous 2 visits it was cold.sauna, steam room and Jacuzzi all great.didn't use small gym.staff friendly and helpful throughout. had evening meal in pub side of restaurant and this was lovely, we all finished what was on our plates.buffet starters and hot breakfast was cooked to order and although hot items were on serious portion control the food was good. would i return, yes.

"Excellent event venue"

4
13/04/2016

We are local, and visited the hotel for an event. We didn't stay overnight but the service, food and facilities were all excellent, as were the very friendly staff. The bar and public rooms are all spacious and attractive and the whole place has a really warm and inviting atmosphere.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Hugh F Thank you for your review, I do hope we will be enjoying more events here over the year. To read that you found everything excellent, we are thrilled with your comments. See you at the next event! Regards Tracey

"Loved this place"

5
09/04/2016

We got a deal on travelzoo 2 nights b and b with a meal on the first night.. Really relaxing great hotel with a swimming pool that was a pleasant bonus.Food was fantastic,both evening meal and breakfast. A great base to see the best of N Yorks too. All the staff friendly and helpful, we will be back

"Crown Hotel Boroughbridge"

5
09/04/2016

What a nice hotel! Good accommodation, friendly and helpful staff, good food at breakfast and dinner. Public areas are very well appointed.Why this has to be at least 200 words is a mystery to me. The weather was unseasonably warm during our stay.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Terry M Thank you for such a great review with a five score too!! We are thrilled when we receive such good comments and knowing that you have really enjoyed your stay with us. The hotel has the added bonus of plenty of seating areas, rooms where you enjoy a good nights sleep and are comfortable. A restaurant which sources food locally too, our desserts are homemade and the sticky toffee pudding is a must. We cannot guarantee the weather when you return but I will say the sun was shining in Boroughbridge over the weekend!! Please call when you return 01423 322328 and we will give you the best rate possible Tracey and Team

"Lovely hotel and staff"

5
07/04/2016

We had never been before, but had been to other Great Western hotels and we have liked them all. The staff were so helpful and genuine. Food very good. Room very nice, comfortable and so warm! Would love to go back sometime. The pool was a real bonus!

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Prubrown Thank you for taking the time to place your review, a five score! we couldn't ask for better than that. We do hope you return and soon. Good to read you put the pool to good use to, it really is the added bonus. Please call me when you return and I will give you the best rate possible and try to allocate the room you have just stayed in 01423 322328 Regards Tracey and Team

"Spa day and afternoon tea "

5
05/04/2016

We spent a lovely day at the spa and enjoying a tasty afternoon tea served by lovely pleasant staff & the spa and gym staff were really helpful and made us feel comfortable would highly recommend this to anyone as a treat, we will be returning but will stay overnight next time so sample to food in the restaurant .... Thankyou Best western this is the 2nd hotel we have visited and we were really pleased once again

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Nicola Jane Thank you for your great review and for recommending us. A five score is fantastic we are thrilled with such good feedback. Our Chef makes our cakes and scones here in the hotel, the lemon cake is highly recommended! It will be a pleasure to welcome you back, call us for the best rate and to book yout tablwe in the restaurant 01423 322328

"Return visit exceeded expectations"

5
01/04/2016

We stayed at the Crown Hotel three years ago when one of us was recovering from a serious injury. The staff could not have been more helpful and the hotel, food, overall high standards and general ambience were outstanding. My parents have since returned a couple of times and were never disappointed. Our return visit was similarly rewarding. The hotel continues to be well furnished, spotlessly clean and nicely intimate; food and wine delicious and members of staff consistently helpful, courteous and friendly. Parking is secure and the location of the hotel combines an historic quiet town with easy access to links to explore such as York and Harrogate.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear ValeFans Thank you for your review and the 5 score! We could not ask for better than that. Good to read that you found the hotel to have high standards, we take pride in the hotel and the service which we offer. The hotel is being constantly invested in to maintain the standards we have. The food is purchased as local as possible and we make a lot on site. I can recommend our afternoon tea the cakes and scones are home made here at the hotel. We do hope to see you again and soon, feel free to call when you return and we will do our best to book the same bedroom for you 01423322328 Tracey and Team

"Pre-Easter Break"

4
26/03/2016

We booked 2 nights at the Crown Hotel on a bed, breakfast and 1 evening meal basis through Travelzoo which was good value. Our room (No. 57) was a little small but was quiet, clean and comfortable and we had all we needed but like the rest of the hotel it could do with modernising from a décor point of view which seems to be stuck in the 1980s. The food in the restaurant was good and we chose to eat in there for the 2nd evening as well. All of the staff were friendly and professional, especially Jenny (a waitress in the restaurant) who I think is an asset to this hotel.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear PhoenixLodgers Thank you for your review, it is very much appreciated. We do have some very good deals for staying at the Hotel throughout the year. It is great to read that you ate both nights because the food was good. Your comments will be passed onto Jenny and I am sure she will be thrilled. I am very proud of the team and it is good when this is noticed - Thank you We are investing in the Hotel all the time and have tried to keep the décor sympathetic to the hotel as much as possible without loosing the character. There have been lots of changes through the years and it is good to get a view point on this. We look forward to seeing you again and soon, feel free to call me and we will take your booking 01423 322328 Tracey and Team

"Very comfortable accommodation and good spa facitlities"

4
23/03/2016

Comfortable beds, good shower pressure; very friendly staff both around the hotel and at reception. The pool was relaxing together with the sauna, steam room and spa pool. Plenty of secure parking. We ate evening meal once and had the early bird menu which was good food and good value. Breakfast was good although on our last morning they ran out of fresh fruit. The porridge option was excellent and I can recommend the coffee. The room rate on the bill didn't tally with our pre-booked rate through Best Western but they said they would take it up with BW. Very well placed for visits in the Dales such as Fountains Abbey and Brimham Rocks; also for shopping and Betty's in Harrogate!

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear SimonB-Ely Thank you for placing your review, we very much appreciate your feedback and the score you have given. It is great to read that you found the Hotel comfortable and the team friendly. The leisure club is the added benefit, good that you had full use while you stayed with us. Our menu is mostly made here on the premises and the produce is locally sourced where possible to give you the best we can. I am sorry that we ran out of fresh fruit on your last morning - When you return we will have plenty of fruit available. I do hope it was our fresh ground bean to cup coffee you tried. It is a lovely smooth fresh tasting drink, this is also supplied locally to us. We are located in a central area to explore what is around us. Hopefully you had time to walk around Boroughbridge Town, we have leaflets for the Town tour at Reception. Call me when you return and we will take your reservation and place a Town tour leaflet in your room 01423 322328 Thank you Tracey and Team

"Quality accomodation with excellent spa."

5
15/03/2016

Had a lovely stay in this classy establishment in the small but lovely Boroughbridge. We had a four poster bedroom and it was clean, spacious and cosy. We made use of the spa on both days and loved it. Sauna, steam room, hot tub and a quite lovely pool. Lots of cozy chairs in the bar but the only drawback was a lack of background music which meant a lack of atmosphere. There is an early bird menu available until 7.00 which was very good value, we had a very tasty fish pie. As I said Boroughbridge is not a large place but there are some quality shops and a couple of very nice cafes, Indian restaurants and Public Houses. Especially recommended on the cafe front is BEAN Vintage. The town is well situated as a base for visiting so many places nearby such as Ripon, Fountains Abbey, Brimham Rocks, Thirsk, Knaresborough, Harrogate and so much more.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Charliefastrax Thank you for your five rating! Great to read that you had such a lovely stay with us. We do take a pride in the hotel and the service which we give. I am pleased that you took good advantage of the pool and relaxed in the lounge areas. The volume of the music in the bar has been altered to be more audible. Our early bird menu is good value as the main menu in the Restaurant. Our food is made here in the hotel and where possible the produce is sourced locally. There is so much to see and visit in the area and as you have written, we have the benefit of being a nice leisurely stroll into the town of Boroughbridge. We hope to see you soon, please call me to book your room 01423 322328 Thank you Tracey and Team

"Spa and Afternoon Tea"

5
14/03/2016

What lovely staff! This was a super treat for us after a hectic weekend. We were redeeming a voucher that we were bought for Christmas so weren't sure what to expect. We were welcomed with genuine warmth by the receptionist in the leisure centre and made good use of the pool, sauna, steam room and spa pool for the next few hours. By 3:30 we were ready for something to eat so we got dressed and were told we could have our tea (which we'd booked for 4 o'clock) whenever we were ready. Tea, sandwiches, scones with jam and cream topped off with a couple of slices of cake. Superb!

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Richard Thank you for your review after your visit enjoying one of our relaxing spa days in the leisure club. It is the added bonus when you visit or use during a stay with us. It was really nice to meet you both and be told how impressed you were. The scones and cakes are made here at the hotel. Chef is trying out new flavours at the moment I believe there is a coffee and walnut cake coming soon!! Thank you for the five rating, we do hope to see you both again and soon. Have an overnight stay next time. Feel free to call me and I will take your booking direct with the best rate 01423 322328 Regards Tracey

"very nice spa and pool."

4
23/02/2016

Very nice overnight stay. Staff were excellent very warm and welcoming. There were four in our party and we had two rooms close together on the ground floor. Both rooms were clean and comfortable and had been redecorated recently but quite cheaply I think as not of a great standard. Have to say the food in the restaurant on the Saturday night wasn't great, my lamb was way over cooked and the whole meal just average, however. the Sunday breakfast was good and plentiful and we all enjoyed it. I would recommend this hotel as a good base to explore.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Sargent61 Thank you for your review it was nice to have met you when you were here. Good to read that you found your rooms clean and comfortable. The decoration is down to personal taste and I assure you it was not completed cheaply. I do hope the breakfast set you up for the day! for exploring the area, there's certainly lots to see and do. The town has a variety of shops and is lovely to have a walk around too. My apologies for your lamb being overcooked and the food not being to its usual standard. I will ask pass on your comments so we can get it right next time. Thank you for recommending us, please when you return give us a call to book your rooms for you and we will give you the best deal. See you again soon Tracey and Team

"Needs updating"

3
22/02/2016

The sign boasts ' hotel with personality' , in this case of a rather stingy old relative. Positives first- parking, pool, staff all good. Room ok but thin walled. Biscuits in room- bourbons really? Heating turned off, but that's ok for me. Changing rooms in spa, need updating. Dinner was a bit pricey , walked over the bridge to the pub- spot on. Breakfast extra charge, not great. Room 3/5 Spa 3/5 Food 2/5 Staff 4/5 Vfm 3/5

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Peter B Thank you for writing your review, I am pleased that some aspects of your stay were positive but disappointed to read other comments made. I was shocked that you think we do not have personality, this is something I have never heard nor read before. I would have been happy to have discussed your views before you left the hotel. We are continuously investing in the hotel to improve our product we offer to you. We would have happily changed your biscuits had they not been suitable. I am not sure if you saw the specials board or our early birds menu which is available alongside the Restaurant menu. Your room was booked on a room only best available rate, when you return please ask us about a best rate with breakfast included. We would gladly look at a direct rate for you. Please feel free to contact me to on 01423 322328 Thank you Tracey Campbell Operations Manager

"Welcoming hotel"

4
17/02/2016

Staying overnight was made very pleasant by welcoming staff and comfortable rooms. The facilities were clean and the rooms were well presented. There was no bar fridge in room but didn't miss it and staff were happy to get whatever you wanted . Tea and coffee and biscuits were provided which was handy for international travellers like myself with jet lag and the munchies in the middle of the night! I enjoyed my stay and the price was very reasonable and had access to free wi-fi too!

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Timtam73 Thank you for your review, we do pride ourselves on the service which we give and the facilities of the hotel. We have hospitality trays in all of our rooms and in the hotel we serve homemade biscuits with teas and coffees. When you are away from home you need WIFI to keep in touch, that is why our WIFI is complimentary when staying with us Hope you are well and truly over your jet lag! Please call ahead when you return and we will gladly book you in 01423 322328 Tracey and Team

"Lovely and relaxing"

5
16/02/2016

We stayed a couple of nights mainly for the pool, sauna etc. The food was really nice and good quality ingredients, the early evening offer made it cheaper too. A lovely breakfast, served by friendly staff with cooked and cold options available. The pool and spa facilities were clean and quite quiet even we stayed, I think at the most there was about 6 others using the pool when we were in, as a result it was made even more relaxing, my partner and teenager really loved it.

John G, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear randomcustomer Thank you for your review after staying with us, It is great to see a five score! Our food is sourced locally and cooked here at the hotel to ensure we give you the best quality and taste we can. The team are friendly and take a pride in the hotel and the service which we give. It sounds like you enjoyed the full benefit of the leisure club, it is our added bonus. We hope to see you soon please feel free to call on your return 01423 322328 and we will happily book you in Tracey and Team

"Very good "

4
11/02/2016

Stay here on a couple of occasions each year and am never dissapointed it is an old coaching hotel with the creaky floorboards and the like but it is full off character food is very good staff really nice it has a fully equipt gym and pool its in the centre of the town which has some pubs and is great for access to A1 can be a bit noisy if your room faces the main street but I look forward to my next visit

John G, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear incandescant61 Thank you for writing your review, the hotel does indeed have its own character and lots of history too. I am pleased you found the food very good, we tend to home make our dishes we have on the menu. I can recommend the afternoon tea - the cakes are baked here too. I do hope you used the leisure club when you stayed. We are in a great location for visiting the town which has a vast array of shops and for visiting all the surrounding areas. We look forward to your return, please call us and we will gladly book you in 01423 322328 Tracey and Team

"Sunday Dinner"

2
09/02/2016

Had Sunday dinner here and was very disappointed, the entire bar/restaurant was empty and featureless, the meal was clearly warmed up with little enthusiasm just for us, tough beef with burnt roast spuds that were cold on the inside, the veg was a combination of over cooked mush and under cooked crunch. Sorry will not be going again soon.

John G, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Nyff75 I am shocked to read your feedback and sorry that you were disappointed with your lunch. I would have liked to have been given the opportunity to address your disappointment on the day. These are not comments we usually receive about our food. It would be good to speak with you direct and I am happy to be contacted on 01423 322328 Thank you Tracey Tracey Campbell Operations Manager

"Lovely break"

4
09/02/2016

We stayed for two night had meal in restaurant in hotel it was very good . We also used the swimming pool and steam room . We had a meal in the bar the second night it was very good the food was fresh and well cooked .

John G, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Diane C Thank you for taking the time to write your review, it is much appreciated. It is good to read that you had a lovely break. We do source a lot of our food as local as possible and cook it fresh to order. The leisure club is the added bonus with the pool, sauna, steam room etc. Sounds like you put it to good use. Feel free to call on your return so we can book your room for you 01423 322328 We hope to see you again and soon Tracey and Team

"Lovely break"

4
06/02/2016

Visited in October to celebrate mine and my mothers birthdays. A lovely hotel, nice room, nice lounge areas, super breakfast and very lovely spa/swimming pool. Very let down by the vegetarian food options other than breakfast though - all deep ried or rich sauces - neither of which I can eat and only ate the lazangia as I was super starving after all the swimming. The village is small and nothing much to do in local area. Would recommend it as a nice place to stay but not if you are a vegetarian. Would realy love to visit again if they make a few changes to their menu.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear domo_leeds Thank you for placing your review, it was lovely to meet you both. It is good that you had a lovely break with lots of swimming! I am pleased that you enjoyed our meat free breakfast, I can remember the conversation we had regarding this. When you return please call me so we can discuss your food preferences and I know chef will happily put together dishes for you 01423 322328. I will take your reservation at the same time and also recommend places to visit, you will be surprised at the wealth of things to discover around Boroughbridge. I do hope you visited Ripon, York and Harrogate when staying. Hope to see you again soon Tracey and Team

"Lovely Hotel"

5
02/02/2016

We stayed for a 2 night break at the end of January for our anniversary, on arrival we were upgraded to a four poster room which was lovely. We booked dinner bed and breakfast and we were not disappointed the food quality and restaurant are both of a high standard . We spent both afternoons enjoying the pool and facilities both of which are superb . Will definitely return to this hotel.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Allison S Thank you for taking the time to write your review after staying with us. It is good to read that you found your room lovely. We do pride ourselves on the standard of the hotel its food and the quality, sourcing local produce where we can. Our leisure club is the added bonus when staying, I am really pleased you took full advantage of this. Looking forward to your return please feel free to call us so we can book your room again 01423 322328 Tracey and Team

"The Crown is a great place to relax."

5
01/02/2016

Just returned home from a two night B&B stay at The Crown Hotel Boroughbridge. As usual, we really enjoyed our stay, at this friendly and welcoming Hotel, all the the Staff just can't do enough to make your stay at the Crown, an enjoyable experience The Health Club ( swimming pool, steam room, sauna, gym is free to visitor's staying at the Hotel) is an added bonus, and not to be missed. Breakfasts are delicious and set you up for the day, the meals in the dining room and bar, are also delicious. Can't wait to return to The Crown, and soon, we hope.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Catherine I Thank you for placing your review after staying with us, we could not ask for better and we are thrilled with such comments. It is great to read that we make your stay an enjoyable experience and I can only echo your views for the leisure club, it is the added bonus! A breakfast is the most important meal of the day, good that ours set you up for the day ahead and other food taken was also delicious - you really must try our afternoon tea (if you haven't already) We look forward to welcoming you again and really soon Tracey and Team

"Room dated"

2
01/02/2016

Evening meal was delicious the staff was friendly the rooms need updating as there is no lock on the door just a latch and the door didn't fit the frame and the light that came through kept you away on top of you can hear everything that is going on in the rooms around you i heard snoring all night by a fellow resident, the breakfast was OK some of the items was cold and some was hot, but they did have a car park which is a bonus as being on the high street it makes it a lot better.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Yvonne S Thank you for your review, it is good to read that you found your dinner to be delicious and the team friendly during your stay with us. Your bedroom door does indeed have a deadbolt and also latches with the handle. I do apologise that you were disturbed by light and also a fellow guest. We would have been only too happy to have moved your rooms at any time, had any disturbance been brought to our attention. Our breakfast does have hot and cold items but should you require anything in particular upon your return, please feel free to let me know and we will do our best to have it here for you 01423 322328. I do hope you took advantage of the leisure club whilst staying. We hope to see you again, soon Tracey and Team

"One night stay"

5
24/01/2016

This is a lovely old hotel with character based in the middle of a small town/village - the Black Bull pub is well worth a visit a good old traditional pub. Good breakfast. Good leisure facilities. Secured free parking.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Mog888 Thank you for taking the time to write your review after staying with us. It is great to read that you had a good breakfast. The leisure club is the added bonus! with the pool too. Our car park is secure and free to all our guests staying with us. We have the advantage of being in a great location, which is ideal for visitng the town or exploring the vast wealth of areas around us. We look forward to you returning and soon, give us a call for a great rate 01423 322328 Tracey and Team

"Nice few days break"

4
14/01/2016

Stayed at this hotel between Christmas and New Year, the village of Boroughbridge is Is quite nice and we found some lovely walks in the area. There is also some shops and tea shops and a really good Indian Restaurant that we tried along with another pub called the Grantham Arms which served excellent food. The rooms in the hotel were fine and as others have said were slightly dated but that didn't really bother us as they were clean and functional, the only negative I would say is that the pillows had gone beyond shelf life and were so flat, these really needed to be replaced as nobody likes pillows past there sell by date. Swimming pool was lovely and had a nice chill out in the steam room. We only ate breakfast at the hotel and this was good and the staff were pleasant , freshly cooked which is always so much better than a dried up buffet. Overall I would recommend this hotel for a short break.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Aruba16 Thank you for taking the tiem to write your review. I am pleased that you took the opportunity to explore the area when staying, there is so much to do and see we have the advantage of being in such a good location. We are constantly investing in the hotel to keep it at its best and your feedback will be acted upon. It is good to read you used the leisure club and relaxed. When you return you must have a meal in our restaurant and sample our freshly cooked food. As you rightly put it freshly cooked is so much better. Thank you for recommending us, we appreciate this. Looking forward to seeing you again and soon. Feel free to call us for the best rate 01423 322328 Regards Tracey and Team

"xmas leisure break"

4
12/01/2016

stayed here with friends over xmas. first we went to the pool. very relaxing but the Jacuzzi could of had more bubbles, pool nice and warm. drinks prices are reasonable, friendly staff. we did not eat on the night went to a local pub for a meal so can not comment on the food on the evening, breakfast was fine and the bedroom was large and clean. Nice comfy bed also. would return again one day.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear ifcboro Thank you for writing your review, I am pleased that you took full advantage of our leisure club. We try to keep our prices as competitive as possible throughout the whole hotel so you can feel the benefit. When you stay again you really must try our restaurant, we use locally sourced foods and also make alot of items ourselves here at the hotel (the desserts are my weakness!). We do hope to see you soon, please feel free to call us for the best rate 01423 322328 Regards Tracey and Team

"Great mid week break"

4
07/01/2016

Had a great time at the crown inn. spa was fantastic. Hotel staff very welcoming and friendly. Will certainly visit again very soon. We also enjoyed the meals included in our stay. Highly recommended.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Kath T Thank you for placing your review after staying with us, it is very much appreciated. I am very pleased to read that you had a great time We look forward to you returning and soon, Highly recommended - We could not ask for more Please feel free to call when you return, we will give you the best rate we can 01423 322328 Regards Tracey and Team

"Typical English hotel with some funny twists"

4
06/01/2016

This hotel fits right into the small Boroughbridge town. Out in the country, not much to do, but a very quiet place to stay. The hotel is old (one could also say "it has character") but it's very well kept and comfortable. No electronic door locks here, old-fashioned keys with some hefty plastic attached so you don't loose or forget them. I had a superior room which was really big: plenty of room to dance if I would have felt so inclined, a desk, a sofa, bed, separate badroom and separate wardrobe /luggage room. Looking out of the street in two directions as it was a corner room - very nice! Slept very well though the bed is not the best I've had, had a nice breakfast in the morning (though without too many choices if you do the buffet breakfast) and nice people all around. If this site had "half" points I would probably have gone for 3.5 for this one - it's better than "average", but perhaps less than "very good". Just "good" in other words :) Funny twist, this hotel has a room 31.5. Even though it's labelled 315, it's in between 31 and 32 and clearly should have been named 31.5 or even better 31 1/2. Missed opportunity that one :)

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear PurplishCat Thank you for your review after staying with us recently. We are indeed a Country Town Hotel which we take a great pride in and the service which we offer. We do have regular locks with keys and fobs but I am sure electronic door locks will come at some. Some of our rooms differ in size and you were given one of our larger rooms. It is great that you found this to be very nice, slept well and had a nice breakfast with nice people around. If there are items you would like to see on the buffet, please let me know and we will do our best to source them for you. When you return we will try to improve on the good to increase to very good! It is true we do have a room 315 and guests do enquire how this room number came about, it is a bit of a talking point. Your suggestions will be held in mind about this and you never know in the future... We look forward to your return and soon, please feel free to call 01423 322328. We will do our best to allocate the same room again, you may just be inclined to have a little dance this time!! Tracey and Team

"Super new year ball"

5
04/01/2016

Just returned from our third new year dinner dance. As usual all top notch. Good choice of menu at dinner dance on New Year's Eve and all cooked perfectly and served hot. The dance was again super with most guests taking part. The real plus for this country hotel is the pool, jacuzzi, sauna, steam room and gym when the weather is inclement. We thoroughly recommend this hotel for winter weekends.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Mike and Hilary Thank you for taking the time to write your review, it is very much appreciated. Great to have such good feedback. I am pleased that you found the food to be perfectly cooked and served hot, just as it should be. I can only agree about the leisure club it is the added bonus. I do hope you return and not just at winter time come and see us in the Summer. There is so much to do whenever you visit, please call me when you do return and we will give you the best rate we can. See you soon Tracey and Team

"Gala new years eve 2015"

4
02/01/2016

The hotel is situated in the town and although very pleasent in my opinion was not festive enough for the occasion.We enjoyed the evening with Family and freinds the meal was very good. The disco was a little slow in getting going as the meal was staggered and therefore meant the meal started about 7.0pm and it had to wait until all had finished eating before it could start which was about 10.15 and of course early eaters had departed the venue.Once the compare had realised the music we wanted to dance to it was midnight and the evening over

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Margaret F Thank you for taking the time to write your review, we very much appreciate your feedback. It is great that you found your meal to be very good and spent time with family and friends. I have taken your comments and they are something we will look at for this coming year, they will help us greatly to look at the evening as a whole and adapt where needed. I do hope we see you again and soon Thank you Tracey and Team

"Home from Home"

5
31/12/2015

We were looking for somewhere for a short break. It had been about 20 years since last we were at the Crown and it has not changed a bit - accepted new wallpaper, paint and carpets and it now has a swimming pool - but still the same tranquil retreat. Chesterfield style chairs and nooks and crannies remain to allow you to quietly sit and read, have a drink and generally relax and unwind. Hang on why am I telling you all this - you will all want to go. We arrived and were greeted by the young man on reception. He was efficient and polite with a smile on his face. He organised for us to have a table for dinner that evening. Our room, although over looking the street was quiet and very comfortable. All the rooms over look the streets but Boroughbridge is a sleepy little market town. The new (to me) pool and leisure centre was wonderful and my wife was able to sit and read her book and still ensure I did not drown. The food was excellent - we had breakfast and dinner, lunching out. The surrounding area ideal for gentile walks and window shopping. This is not a hotel for young families or people looking for night life.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Man_who_knows Could I firstly say please do not leave it another twenty years before returning! It is good that you found us to be the same tranquil retreat with the addition of the leisure club and I am sure there has been quite a few wallpaper and carpet changes through those twenty years too. As you said we do have some great places to sit and relax and the added bonus being the leisure club, especially when you can be kept an eye on by your wife! I will pass on your compliments to Brad, he will be very pleased to be mentioned. As we all are, especially reading you found the food to be excellent - we source local produce and when we can home make our dishes we do. We do hope to see you soon, please feel free to call and we will give the best package we can for your reservation 01423 322328 Tracey and Team

"Quality Stay"

5
31/12/2015

We stayed on a Leisure break £196 for two nights which included dinner, bed and breakfast with spa facilities. Excellent price, service and acc ommodation. The area is good for walking although when we went it was the two days after their latest floods.

"Depressing"

2
30/12/2015

Couldn't make our normal stop at Roecliffe because of floods so ventured into Boroughbridge. The Crown looked ok but was really poor. The staff were pleasant enough but uninterested, the food took 40 minutes to arrive, despite being simple. It was barely adequate and grossly over-priced. The room was almost empty, completely uninspiring and overall a throroughly poor experience

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Peter H I am disappointed to read your comments about your recent visit, shocked that you thought our team to be uninterested, this is something I have never heard nor read. A 40 minute wait on food, this is something I will be looking into. Our food is cooked to order and fresh which does take a little longer. Portion size to be barely adequate and grossly over priced, I can only say that a usual comment is the food portions are on the large side. I would have preferred it if you had brought your concerns to my attention whilst here, so we could have had a chance to speak before you left. I do wish that you had found an aspect of your visit to have been positive. We do hope you will return in the future, please feel free to ask for me or call ahead on 01423 322328 Tracey and Team

"Nice and peaceful, not the best"

3
29/12/2015

I got this stay on a deal with dinner and B&B, which was great value. The hotel staff are super friendly, helpful and great fun, the room we stayed in was your standard fair country hotel - nothing over exciting or fancy about it, GREAT SHOWER though!! A small, cute, picturesque village with everything in walking distance, not noisy at all, and a nice atmosphere. I unfortunately did not get the opportunity to use their pool facilities as these looked great! So on appearance alone I'd say that was fantastic! Dinner was just average for me, staff were super friendly, always checked on us, the meal itself was again just average, we ordered some specialist food so it did take a while, which we did not mind as we drank our way through the time, but the meal it self was OK, if it was not all inclusive i would have been disappointed. My dessert was great, one of the best crème brulee's I've tasted in a while. But through great staff, for dinner I'd give them a 7.5 Breakfast was the same, very average, the bacon, sausages and black pud' tasted of nothing, thank heavens for brown sauce, the coffee is the biggest down fall, after a night of drinking i want a decent coffee, this stuff was awful, i didn't drink half the cup. In all fairness this was the dispenser coffee and not potted coffee from the kitchen, but still horrid nonetheless. We were not offered "proper" coffee, so could not comment on the regular coffee. And free wifi which is always good! Overall, a 6 - would i have paid full price, no! Would i go back, yes on a deal only.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Shannon E Thank you for taking the time to write your review after staying with us on one of our great deals. We do benefit from being in a great location, ideal for walking into the town or visiting one of the local attractions. We pride ourselves on the service which we give and our facilities, you must return to enjoy the leisure club. I am disappointed to read your comments about your meal, we cook all our dishes to order so they are as fresh as possible, we source local produce and have a local butcher too. Our desserts was great, we make them here at the hotel. I can recommend the sticky toffee pudding! The bacon, black pudding and sausages are from the butcher, he has won awards for his produce, I can only imagine it is a matter of personal taste. Thank you for your feedback on our coffee, the machine we have placed in the restaurant is a machine which grinds the coffee beans on demand and brews the coffee fresh, this is on trial and all feedback is good and helps us a great deal. When you do return we will gladly offer you the potted coffee from the kitchen at breakfast. Please feel free to contact me on your return for the best deal we can offer you 01423 322328 Thank you Tracey and Team I

"Ideal Sunday Roast"

4
06/12/2015

A cold Sunday. The bridge over the Ure flooded and us feeling in need of a roast about 5pm A very nice roast. Juicy beef. Lovely potatoes. Good yorkshires. Nice veg. All in all very nice and washed down with a pint of Viking Good value (about £10 each for food) and friendly efficient service Highly recommended.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Martin B Thank you for your review after enjoying Sunday lunch with us. The Yorkshires are homemade and we do benefit from the produce being locally sourced too. Your comments have been passed onto the team and they are thrilled We hope to see you again and soon Tracey and Team

"very good friendly traditional country town hotel"

5
06/12/2015

Second visit this year. Staff could not be more helpful.A really cosy non corporate hotel/coaching inn. Dated but in an endearing way, very clean and excellent bed/bedroom No33. Food good, maybe " good plus" on the whole, certainly well about standard pub group. To sum up, just really pleasant - everything made easy.

"Friendly staff"

4
02/12/2015

Only stopped here for 1 night but a comfortable room with good amenities front desk very friendly & staff in general Pool & leisure facilities also here secure free parking onsite lovely little town with history attached . Food is of good quality and very reasonably priced for a hotel I believe it was an old coaching house years before

"First time - great stay!"

4
29/11/2015

Stayed with another couple as an overnighter whilst visiting York. As a great western hotel we anticipated a good night and we were not disappointed. Comfortable room although paint work showing it's age. Excellent shower and fluffy soft towels along with comfy bed. Stars of the show however were the meals. Excellent food beautifully cooked and presented. Fabulous soup and beef fillet followed by first class breakfast. Did not get the chance to use leisure facilities but they looked really inviting. Would love to revisit to try these out. First class experience overall!

"A little dated but staff were supper friendly."

4
28/11/2015

Stayed one night as part of work trip. On arrival plenty of parking to the rear. Passed a swimming pool on entry through the back. A little dated, old fashioned and felt a little musty.. You even get actual keys to your room. Checked in quickly . Room was good size I had 4 poster bed! Again out dated furniture and small tv. Bed itself was comfy and itself was very clean. Slept very well. Had a drink in the bar they were having some technical issues but staff were really friendly. Old worldly type pub. Breakfast served until 930. Usual offering for this type of hotel. Standard service but good food quality, better than expected. Would normally have rated it average but marked up due to the fabulous night porter. We got back around 1am a little merry!. He then served us some drinks in the lounge. Looked after an unwell colleague and was extremely friendly!

"Home from Home....."

5
19/11/2015

Having stayed many many times throughout the year I can only apologise it has taken so so long to right a review which I will keep short and to the point!! From someone who travels a lot due to work staying here is simply like home from home (only the food is better…lol) plus you have use of the excellent leisure facilities a well. Every member of staff is friendly and will go out of their way to make sure that everything exceeds your expectations, personally I would travel further to stay here and have an excellent meal and a good nights sleep rather than stay at many places I have stayed before…. Keep up the excellent work!!

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear karand_21 Thank you for taking the time to write your review, we are thrilled with such great comments. It has been good to have had the opportunity to get to know you, over the time you have been staying with us. We will always try to ensure you enjoy your stay and give that "home from home" comfort. To read that you find our food excellent is great, especially when so much of our menu is homemade here at the hotel. I am pleased that you make use of our leisure club, it really is the added bonus when staying. So keeping it short - we are looking forward to seeing you again and very soon. Tracey and Team

"Unexpected bonus"

4
11/11/2015

Booked the Crown on a last minute break after a bad experience at another hotel and what a difference a few miles makes from checking in the whole experience was fantastic with the staff going out of their way to help the food was excellent with good service too I would definitely recommend this hotel as a base to see the area Best Western hotels do tend to get poorer reviews but in this case this is well worth a visit .

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear djabroad Thank you for taking the time to write your review, it is great to read that you found your stay to be an unexpected bonus. We do try to ensure that you have a great stay with us and to read that your experience was fantastic with excellent food and good service, I can assure you we are thrilled with such feedback. Thank you for recommending us, it is really appreciated. We hope you return to visit more of the great areas we are so close to. Please feel free to call me at the time 01423 322328 and I will place brochures in your bedroom ready for the areas you would like to see. Tracey and Team

"Pleasant Break"

4
06/11/2015

Just returned from a four night leisure break at the Crown. First the positives....an old coaching inn in the centre of Boroughbridge...well positioned for visiting York, Harrogate etc. Very pleasant, friendly staff. An excellent pool...much enjoyed. We were upgraded to an executive room which was a good size and spotlessly clean. Breakfast was adequate though it would have been nicer to have a choice of rolls along with the bread. Now the negatives....the wi-fi...though free...was very hit and miss and the t.v was too small for the room and in a very strange...almost unwatchable position. We were on a half board package so ate in the hotel every night. The menu became very repetitive...the same soup for three nights running for instance and the same vegetables every night regardless of which main course you ordered. However the desserts were very good and the portions served huge! Overall though we enjoyed the visit. A point which may be of interest to some older guests...the 1A bus now runs between Boroughbridge and Knaresborough and Harrogate every hour..therefore doing away with parking problems! There is also a useful bus to York.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear MickyYorkshire Thank you for placing your review after staying with us, I am pleased that you took the opportunity to use our leisure club while here and found your upgraded room to be a good size. We pride ourselves on keeping the hotel clean and our aim is to ensure you have good enjoyable stay. You will be pleased to read that we have placed bread rolls onto the breakfast too. Our homemade desserts are really irresistible and we are in the process of placing specials onto the menu so there will be more variety. Our WIFI is usually very reliable but I have reset it to ensure there are no further incidents. Had I known I would have reset this during your stay. Some of our TV's are being replaced which will give us the opportunity to look at where they are sited. Thank you for the information about the bus route much appreciated. Please feel free to call me when you return 01423 322328 so we can see if the same room is available for you to stay in. Tracey and Team

"Shame about the bed!!!!"

3
02/11/2015

The Crown Hotel was in a good situation for touring the area. The positives were the spa attached and plenty of seating areas for a quiet drink or coffee. food was excellent apart from when I mentioned to the waitress that the sweet wasn't as described she just shrugged it off. We upgraded our room which had a 4 poster bed but no water or extras that you would expect, although clean was tired. unfortunately the mattress was awful and I spent a very restless night avoiding the lumps. On inspection it was very badly stained and had seen better days. pity any bride staying in this room in future we complained to the manager the next morning who was unaware of any previous complaints and said that the rooms are due to be upgraded. We were refunded the cost of the upgrade but left disappointed.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Janie727 Thank you for your review after staying with us, it is good to read that you used the leisure club while staying and also found the food to be excellent. I do apologise that the dessert was not as you expected it to be, I would like to look at this further and would appreciate it if you could let me know which dessert you opted for. With our desserts being homemade we can adjust them very quickly. Could I ensure you we are constantly investing in the hotel, to improve your experience when staying with us. Your comments have been listened to and will be acted upon. When you return please feel free to call me 01423 322328 or my email address is [email protected] Thank you Tracey and Team

"travel zoo deal"

4
31/10/2015

We stayed here on a travel zoo deal recently and were happy with the service we had, the staff were friendly and welcoming and were lucky enough to get an upgrade to an executive room which was much bigger than the standard room with a four poster bed too. WE dined in the restaurant on both nights and thought the food was of a good standard and had a pleasant atmosphere with background music.The building itself is old and historic if there is any room for improvement I would say the bedrooms could do with an update otherwise a good place to stay.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Clowsleys Thank you for taking the time to write your review. I am pleased that you enjoyed your stay with us and had a good experience in our restaurant. We take a pride in the hotel and the service which we give, to help make your stay enjoyable and are always looking at ways to improve and are constantly investing in the hotel to do that. The building has a lot of history attached to it, we have informatio0n on that too for when you return. Please call me, when you are ready to book again and we will do our best to give you an upgraded room again 01423 322328 or email me [email protected] Thank you Tracey and Team

"good 2 days"

4
28/10/2015

my cousin and myself booked on travelzoo lovely hotel really good value for what we paid. breakfast and evening meal were first class. lovely staff really friendly would definitely buy the deal again if it comes back on.. had a lovely day in harrowgate and york.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Maryclevelandengland Thank you for taking the time to write your review after staying with us. Good to read that you enjoyed your stay and found it good value. I will let the team know your comments, it is good to have such positive feedback. When you are ready to return give us a call and we will look at what deals we have at the time for you. I am available on 01423 322328 See you soon Tracey and Team

"Cheeky little weekend get away."

5
28/10/2015

Had a lovely weekend stay here and enjoyed using the Swimming pool and Spa. Staff were lovely and helpfull, and the facilities are exactly as you would expect. The local area is beautifull and well worth a walk around.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Cornelius B Thank you for your review, it is very much appreciated. Great to read that you had a lovely stay with us. The leisure club is the place to relax & swim and we have the added benefit of the lounges where you can sit and enjoy a well earned rest. I will pass your comments onto the team, I know they will be thrilled. You must return to visit all the other areas around us, book another cheeky little weekend away! See you both soon Tracey and Team

"Pleasant"

3
26/10/2015

Barry's service was exceptional, thank you Barry. Shower just soaked bathroom and kicked out dirty water, other than that the rooms were clean but no way of turning down heating as thermostats on radiators not fitted.. Generally the hotel would benefit from an update, but lovely setting and an enjoyable trip.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Vicky S Thank you for writing your review after staying with us, it is much appreciated. Your comments will be passed on to Barry, I am sure he will be thrilled to have been mentioned by you. I am pleased to let you know the shower is fully operational after maintenance. We are not sure why the water would be discoloured, there has not been any other reports like this but we will certainly keep checking. It is good to read that you found your room clean, we do pride ourselves on the standards of the hotel. We are continuously investing in the hotel to ensure that you have a good relaxing stay when here. I do hope you had a walk around our town, there are some lovely areas really close to us too We do hope to see you again and soon Tracey and Team

"Tired hotel"

3
23/10/2015

The Crown is a pretty average hotel. The restaurant was reasonably good, serving an excellent breakfast, and the staff were friendly on the whole. However, although the beds were particularly comfortable and the power shower was great the room had little to recommend it. It was a decent size, and clean, but the decor is tired to say the least. The wallpaper was bordering on the offensive and none of the soft furnishings matched either it (probably not a bad thing in this case) or each other, but it gave us something to laugh about at least! The whole place looks like it needs some serious investment and the services of a decent interior designer, preferably one that isn't colour blind!

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Helf2013 Thank you for your review after staying with us. It is good to read that you found the restaurant good and breakfast excellent. Your bedroom a decent size and clean with a comfortable bed and great shower. I am confused about your comments regarding the décor. Our downstairs areas were refurbished 18 months ago. We are always investing and improving on a continuous basis to give you good standards and a great stay. We hope to see you again and soon Tracey and Team

"Great Hotel"

5
23/10/2015

My wife and I spent 2 days and nights at this hotel, It was our Diamond Wedding Anniversary. Everything was faultless. The Manager and staff were kind and caring in the extreme. Great indoor pool sauna et al.Thoroughly recommend.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Pedro7771930 It was a pleasure to meet you both and see you celebrate such an achievement. I do hope we will see you both again and soon. Take care Tracey and Team

"a lovely hotel"

5
20/10/2015

The Crown hotel has an excellent location , right in the centre of Boroughbridge. It is a beautiful hotel with a real country house feel. Everywhere is immaculate and the staff are all very friendly. The rooms are well appointed . The food is good with everything freshly cooked , which is especially good at breakfast.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Liz s Thank you for taking the time to write your review after staying recently. We could not have asked for better comments. I am so pleased that you had a lovely stay, we do take a pride in the hotel and the standards we offer. We hope to see you and soon Tracey and Team

"short break"

5
19/10/2015

Stayed for 1 night and had an enjoyable stay. our room was clean and the bathroom was very spacious. We had booked a standard double but was upgraded to an execetive double which was a nice surprise. The spa was very good and the staff very helpful and polite. We had a evening meal which was very nice the wine is abit overpriced. I think it would have been nicer having a little bit of background music in the restaurant. Breakfast was lovely and plentifull. Overall we had a lovely stay and would be very happy to return.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Sharon S Thank you for writing your review after staying here with us. It is great to read that your stay was lovely and you would happily return. We would be thrilled for you to return and enjoy a relaxing break here. We have back ground music which we have increased the volume and check to ensure it is playing. It will be good to welcome you back and soon Tracey and Team

"Does the job it was intended for."

4
19/10/2015

We broke our journey from Skye to Bucks here. The Hotel is a very traditional town centre coaching inn with what looks like a very good leisure facility with a nice pool. Reception was deserted when we arrived and we had to get the barman to find her but after that everything was OK. There was a wedding on and we were warned that it would go on until midnight and it went longer but our room was not too close. Floor boards creaky and no lift are downsides to an old property. Breakfast was really good - we did not eat our main meal here as the Crown at Roecliffe is close and much better at food.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Risottofungi Thank you for taking the time to write your review after staying with us. Reading your review you didn't get the chance to use the leisure club, that is a real shame. I do apologise that the receptionist was not at the desk, this is unusual. The hotel does have a lot of character and with a little age we have the odd creak! I am pleased you enjoyed breakfast, when you return have dinner, give us a try. Thank you Tracey and Team

"Nice Traditional Town Centre Hotel"

4
15/10/2015

On a one night stopover for a customer visit a few miles away. The hotel is in the centre of Boroughbridge, but only around 5 mins fromn the A1(M) junction, so very convenient to get to. Nice quality hotel - was given free upgrade to an executive room, which was good size with a desk. Pleaseant staff and good english breakfast. There is a secure car park, with exit coder required. Also, has a leisure centre with decent size swimming pool. Overall, a good stay and fair value for money.

"Overall, a very pleasant stay, with improvement needed in some areas"

4
14/10/2015

My husband and I stayed on a Friday night, with a $25 p/p evening meal allowance included in the price. The overall ambience of the place is old fashioned and warm, with lovely decor and wooden panelling in the public areas - and great creaky stairs and floorboards! Some soft background music would have given it some more atmosphere. All public areas and amenities were spotlessly clean. Our check-in was efficient and friendly. We used the leisure facilities, which were excellent, and a big bonus - there were only 2 other people in the pool at 5pm, and we had the steam room and jacuzzi to ourselves - perfect. Our room (76) overlooked the kitchen roof (!) - but this wasn't a problem, and we could have the windows open. The room itself was nicely furnished, but certainly not spacious - at least one comfortable chair would have been nice, but there was no room. The standard double bed was comfortable, and the bathroom clean, with a good hot shower over the bath, and pristine white towels. No luxury toiletries, but a good hospitality tray. We had an extremely peaceful night's sleep - very important. As other reviewers have noticed, the service at evening meal is very slow, even though there seemed to be very few diners in the restaurant at 8pm. There were only two staff members on duty, and there was no atmosphere at all - again, some unobtrusive background music would have made all the difference. Our main course took 40 minutes to arrive (no starter), and it was of average quality for the price. We had to ask for the dessert menu, and ask again when it didn't appear. The desserts were nicer than the main course - but overall, we were not surprised that the restaurant was poorly attended, and wouldn't choose to eat there again. Breakfast was a different experience - friendly, efficient, fast service, with an excellent choice of fresh fruit, cereals etc, a beautifully cooked full English (or part thereof!), and lovely hot coffee. The 11am checkout gives time for an early-bird swim before breakfast (if you're up early enough!) and we left feeling nicely relaxed. The good points about this hotel far outweigh any minor disappointments, and we would stay there again. Boroughbridge is a charming town, with nice walks by the canal, a lovely picnic area by the river, and plenty of cafes to choose from.

"Perfectly placed, lovely staff, good facilities, good value"

4
11/10/2015

The market town itself is lovely and the hotel well placed with good parking. Superbly placed for North York Moors and Wensleydale. Staff exceptionally welcoming and friendly throughout our 3 night stay. Nothing too much trouble. Swimming pool and gym all available and good quality. We booked a larger room and my, was it large and with leather sofa. Room clean and bed enormous and all comfortable. One could say room was 'tired' - old curtain rail runners, soft furnishings not terribly well co-ordinated, but this is an original coaching in and one could say all part of the character - we liked it. Restaurant food excellent, but perhaps restaurant setting a bit soulless and probably more suited for breakfast. The bar area, despite its oak panelling, definitely soulless and just lacks everything! Even the Black Sheep real ale was 'off' and in the three days we were there was never brought back on. Bar, empty hotel feel and was the down side of the stay. Having said that there are some great pubs around about and one doesn't normally book hotels for the quality of the bar. On the whole very good indeed and would definitely recommend.

"Surprisingly nice"

4
11/10/2015

When we saw the swimming pool we wished we'd known in advance and come prepared ! Overall a great night's stay in a very good hotel, nice room comfortable bed, with only a minor criticism in that their "hand cut chips" looked straight from a frozen chips bag.

John G, Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Boxstergirl Thank you for your review, it is good to read that you had a great nights stay with us. It is a shame that you did not have the opportunity to use the leisure club whilst here. We do have swimwear in the club, which we sell, hopefully when you return you may get the chance to use the facilities. Could I please guarantee you that our chips are peeled, cut and cooked here on the premises. The potatoes are purchased from a local supplier. We would not use frozen chips, we do not have any on the premises ever. We do hope to see you again and soon Tracey and Team

"A lovely two night break"

4
05/10/2015

My husband and I stayed here on a Travelzoo deal which was really good value. Our room was clean, spacious and had everything we could ask for. We had a bottle of Prosecco in our room as part of the deal which was lovely. The bathroom was clean but a bit stark, it lacked a few nice toiletries and may be some flowers or something to soften it a bit. We ate in the restaurant on the first night and the meal was nice, although the potatoes and chips were a bit cold but nothing worth complaining about. The breakfasts were lovely and served quickly and the staff were friendly, courteous and professional. A slight snag when we checked out was that we were charged for a beer that we didn't have, although when we questioned it this was refunded. All in all a lovely stay and would recommend to anyone and would like to return one day.

"Relaxing break"

5
03/10/2015

A lovely break at this pretty former coaching inn. Attentive friendly staff, very comfy beds, great food and amazing pool and spa. Boroughbridge is charming with lots of individual shops for all tastes. A perfect part of the world within short driving distances of great market towns

"we did not use the swimming pool but it looked lovely"

5
01/10/2015

Groupon two night stay.....lovely comfortable hotel......great staff....old fashioned but really comfortable.Boroughbridge is a lovely place and the cafes are great. Visit Thirsk and eat at the book shop in the square, also go to the free museum opposite the James herriot museum it is the birthplace of Thomas Lord the founder of Lords cricket ground.

"Value for money"

4
29/09/2015

Great location to access Ripon, York etc. Easy to find & very near Junction 45 A1. Hotel comfortable with an oldy worldy feel. Staff and restaurant very good overall. Great spa facilities for a hotel of this size. Steam room needed menthol or other scent to improve the experience.

"One of the best"

5
28/09/2015

My wife and I recently spent three nights in this hotel. We have absolutely no complaints. The room was spacious and clean and had everything that we required. We dined in the hotel on each evening and thoroughly enjoyed our meals. The choice was good, the food well prepared and the helpings more than adequate. All the staff were extremely helpful and friendly. We would stay in the hotel again if in the area and would recommend the hotel as an ideal base for visiting the surrounding area.