SureStay Plus Hotel by Best Western Black River Falls, Black River Falls

Very clean, plenty of parking & lots well lit at night. Friendly staff. Good location right off the Interstate. Casino is just 5 miles at the most from the hotel. ATV trail right off the parking lot with plenty of parking for your trailer.

Stayed here after a wedding near Black River Falls. No insulation in these rooms, so you could hear everyone walking/talking/showering and watching TV all through the night. The outdoor key-card didn't work, so anyone could walk-in at any time. The pool was gross and looked like it hadn't been cleaned in a long time, plus the hot tub was broke, clearly had been for awhile ... (funny how that wasn't mentioned when we confirmed our reservation a few days prior). The lights from the parking lot were also SUPER BRIGHT, streaming right into the room. The curtains did not cover the entire window, so we tried to hang towels/personal items to prevent the stream across our faces. Just a nightmare. I would have drove the 2+ hours home had I known what was waiting for us at this hotel.

There was a couple option in the area and this was NOT a good one! Front office not very pleasant. Broken door on 2 entry ways so build was NOT secure at all Room door would not close unless you push hard Our coffee pot/microwave area had an 1/2" of dust all over it. Beds were terrible old & hard and mine squeaked like no other with any small movement! Overall the property was just very poorly kept up, I did not have large expatiations or new accommodations as this hotel has been there for a long time but the dirtiness is inexcusable. When we check in at 5PM there was a all the dirty laundry and garbage in the hallway leading to our room and after, this was by far the biggest turn off who wants to walk though other peoples dirty laundry and garbage to get to there room! I've worked in hotels many years and this was NEVER allowed, we took laundry and garbage out of each room to service rooms never left laying in hallway. & I'm in no way exaggerating at least a dozen or more rooms on the way to ours. Not to mention by the next morning all the rooms were swept out into the hallway and they never vacuumed the hallways the entire time we were there so there was dirt, hair and toilet paper scraps down most hallways.

Undoubtedly for the amount spent, this hotel provided, indoor pool, hot tub, non-continental breakfast, fast WIFI, and good sized room. The cleanliness was good, but the ice machine was only on one floor and located in a obscure location.

The location and amenities were excellent for my business trip. It was my first business trip since 2019 and after a three hour drive, I looked forward to a comfortable bed and a hot shower as well as a good place for dinner. This met all three.

Hotel was simple clean and good for a quick stop on my way to Minnesota. i was coming in around 3:00am and Iva was able to give me a reasonable rate for only 6 hours of sleep. Note to the management: Give the third shift some flexibility when. the hotel has 4 cars has 150 vacancies and some poor slump is just trying to get some sleep in the middle of the night and needs a $60 room without getting someone on staff in trouble. This is review for the third shift that probably never gets any praise. Thank you Iva.

Stayed for 3 days here because we were there to be there for my grandma while she was going to pass away. She left us yesterday to be with her husband! There was mold all over the door frame in our bathroom at the hotel. I own a remodeling business and I know that it has been that way for quite a while without being treated or taken care of and fixed. I would've never stayed 3 days there if I would've noticed it sooner but I will definitely not be staying there again. I have been a best western rewards member for probably 4 years now and stay in your hotels very often. Definitely not happy about my experience at this location!

I have stayed at this property multiple times and always had a good experience. On this trip my room was upgraded due to my Diamond Select status. The TV wasn't working and the front desk sent a maintenance man to my room immediately who fixed the problem quickly. The lounge is comfortable with good bar appetizers and friendly bartenders.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel By Best Western Black River Falls, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 715.284.9471 Option 0. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lindsey Crosby Assistant General Manager SureStay Plus Hotel by Best Western Black River Falls

2 tour buses were there people smoking everywhere staff did nothing. People coming in middle of the night yelling, laughing, music blaring again nothing done. Hotel caught on fire at 1:00 am everyone sent outside understandably but 35 degrees for 2 hours nothing done to assist customers some had no shoes coats some had babies it was terrible we were not given any updates on what was happening. When I asked for a refund was told no ! Asked for what !!!I never write reviews but I can't believe nothing was done for any of it and no refund offered !!!!!!

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
We appreciate your feedback. Please accept our apologies - one of our guest laundry room dryers caught fire, but this was quickly doused with a water can by the amazing Black River Falls Fire & Rescue Department! https://www.facebook.com/BlackRiverFallsFireDept All our valued guests, including the guest with her child, were safe and waited in the lobby until the fire department cleared any residual smoke and gave clearance to reenter rooms. Our staff members were present to assist and answer any enquiries and we apologize once again for the inconvenience. Please call Lindsey, AGM, directly at 715-284-9471, Option 0. Thank you!

Bad all around experience . .price way to high for room condition, amenities . . unknowledgeable and crabby management, many things broken in room and bath, mold growling in plain site in bath room, very, very loud music in (nice) bar and sitting (nice) area causing us not to have to leave site and go elsewhere for our drinks and food . . main reason we stayed was cuz of bar / food area so we didn't have to leave site.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
I am sorry for your experience and that we were not able to meet your needs. If I may ask what room you stayed in so I can go over this with my Maintenance and Housekeeping. As for the music played in the bar that is on a machine payed for by customers and I can't turn there music off that had been payed for. Once again I am sorry for your experience and hope we can better meet your needs in the future. Thank you. Lindsey Crosby A.G.M SureStay Plus BestWestern

We stayed for 3 nights. Thursday- Sunday morning. The first night there was an odd smell, but I couldn't place it. Then we got random whiffs of a urine-like smell. Our shower had no hot water. I assumed it was from so many guests using it. Didn't work the next night either. We didn't have one of the door hangers that asks for privacy. No problem, I thought if I didn't hang out a privacy sign, they would come in to take the trash, etc. Nope. Nothing. The walls are thin. The door has a gap in the frame, and everyone in the halls all night kept us up. Which didn't matter, because the constantly running toilet kept us up too. I kept having to mess with the chain in the middle of the night. The back of the toilet is GROSS, but we really needed to sleep at least a little. We are tired. We feel gross. We hated the hotel. The only saving grace was that a couple of the staff were nice. When we checked out this morning the gal wasn't as nice. She barely said a word, and could have cared less. Next year I would be smarter to just sleep in my truck.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Do you recall what Room# you were staying in or what name your reservation was under? I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 715.284.9471 Option 0. Sincerely, Lindsey Crosby Assistant General Manager SureStay Plus Hotel by Best Western Black River Falls

Good sized room and was clean. Had nice places to sit outside and good access to the ATV trails. Hair dryer didn't work and the hotel ran out of towels the 2nd night. Had to use towels from the swimming pool. Dead lock was broken on the door. Breakfast was a brown bag with a prepackaged burrito and yougurt. Other wise there was cereal, fruit & a few other things. We chose to go out for breakfast. Orange Moose bar/restaurant was only serving frozen pizza. They said their fryers were broke down. I would stay again but I would keep those things in mind.

Hotel has super positive, kind staff, clean rooms and a great location! It's within easy driving distance of downtown, and has easy access to dining, Lake Wazee, and the highway. Hot breakfast and other options were available with pleasant staff cleaning and refreshing options.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
We appreciate your feedback on our team's efforts to make your stay fantastic, and look forward to seeing you again when your travels bring you our way. Thank you!

Easy check in, clean rooms. The onsite bar had great atmosphere. The beds and pillows were extremely comfortable. Would definitely stay here again and recommend to anyone needing a hotel in Black River Falls. We will be back!

Lindsey Crosby, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your kind words. Our team works hard to ensure your stay is excellent and we appreciate you recognizing our efforts. We look forward to seeing you again soon!

Great location. Very convenient to the highway and the casino! Lots of things to do in the area around Black River Falls. We drove down to the Lacrosse Queen and took a riverboat cruise on the Mississippi. Took about an hour to get there and lots of great scenery along the drive and the river cruise itself.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for the great review! We are pleased you enjoyed our hotel and the many recreational activities available in this area. Safe travels and enjoy the rest of summer!

This is the first time we stayed in Black River Falls in a long time. The breakfast was very good. There were scrambled eggs, hash browns, and sausages, coffee, milk, juices, toast, waffles, etc. We didn't use the pool & actually didn't even look at it. The rooms are arranged differently at this hotel. All the even numbers are on one wing & all the odd numbers on the other wing.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your kind review and for choosing to stay with us! We hope to see you again soon when your travels bring you our way.

This hotel is very outdated. Has many rooms with double beds only. The pillows we had were flat, the mattress uncomfortable. There is an old grease smell throughout, especially near the bar, lobby, halls, and pool area, which made us nauseous. There not enough here for the area or are booked so the prices seem to be high for the quality.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
We appreciate your candid feedback and apologize that your stay was not enjoyable. We have shared your comments with our staff so improvements can be implemented. Thank you.

The rooms were very clean and neat. The breakfast was hot and very delicious. The area is very peaceful and beautiful. I have no complaints. There is even an Amish store with lawn ornaments across for a little shopping. Will definitely stay here again!

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
We appreciate your kind review and look forward to serving you again. Thank you for choosing to stay with us!

Overall, nice clean place to stay when ATV Trail riding in Wisconsin! Diligent staff ready to remedy any concerns and staff at front desk friendly and courteous. If Rachel is working - she expresses a larger than life smile making you feel welcome and friendly. I am sure once this COVID stuff is over and they can be back to normal (as pre Covid) the hot breakfast buffet may return? Coffee is always on, and after it sits too long staff is willing to always brew a new one for you!! Laundry service in the basement worked great and soap can be found at the front desk at a small fee. When ATV riding this is a must!!

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your kind words! Our team works hard to ensure your stay is excellent and we appreciate you recognizing Rachel and all our team's efforts. We appreciate your business and look forward to serving you again soon!

Overall this hotel could use major updates, face lift, DEEP CLEANING. Our floors (linoleum/snap wood) were gritty and dirty feeling. Sheets were scratchy. We were on the “garden” level which I think was code for basement and it felt pretty dungeonlike.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
We appreciate your candid feedback which we have shared with our staff to use as a training opportunity. We apologize for your experience and will strive to do better. Thank you.

This was probably once a very nice resort type of facility but it has been neglected. The mattress dipped into the middle, the bedding was stained and torn, and it just had a shabby appearance and feel. The Bestern Western name attracted us but did not live up to our expectations of a Best Western facility. This has made us a little wary going forward of trusting that any Best Western will meet certain standards.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your feedback which we will use to implement improvements to better serve all our guests. Our team works hard to exceed expectations and we apologize that we fell short during your stay. We hope you will give us another chance and thank you for your business.

Arrived at 3PM. When I approached the desk, the clerk asked if she could help me. When I said I wanted to check in, she immediately told me that check in was at 4PM. After working in the hotel industry, I know that 1 hour earlier shouldn't be a major issue, so I just stood there and waited for her to check us in, which she did. My daughter and I both had reservations. When I asked if we could be close together, I was told probably not since they had a full house that night. When she looked at the reservations, she said we were actually right across the hall from one another (I was just hoping for same general area). When she checked me in, all of a sudden there was no registration sheet printed for my room. After my daughter checked in, we were no longer across the hall but on separate floors! Room was very clean and upkeep was good. Older hotel, but I knew this because we used to stay there when my children were small. Very nice experience in the bar, wonderful bartender/waitress. Would have rated higher if not for the initial impression from the desk clerk.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for being a long time guest. We appreciate your business and your feedback which we will share with our front office staff to use as a training opportunity. Our goal is to exceed expectations and we are pleased that the rest of our stay was a pleasant one. Safe travels!

Building exterior was nasty - cigarette butts, garbage, old leafage and dead grass, dead shrubs. Entries were not clean - cobwebs, dirty glass doors. Thin walls. Toilet stains. At least room was comfortable - except for the nasty stain on the comforter (which I did not use).

Very friendly staff, room was recently updated, very clean, quiet and comfortable! Morning hot breakfast was very good plenty of choices. Nice bar, pool and hot tub! Highly recommend to anyone needing a room in the area.

Very tiny room. There was a damp musty smell in the room. Went to make a cup oaf coffee and on the INSIDE of the coffee maker there was a pile of dust and dirt. took it to the desk clerk. she said she would clean it. Said we would not accept the same one back at all. I know that the hotel wasn't full, so I don't know why she couldn't have grabbed a clean one from another room. The bed was horrible. Was not a good experience.

We were on our way back home after picking up a puppy. This hotel was just what we needed for one night of rest. The room had a tile floor just in case of accidents and had easy exit to outside. Just request extra towels when you go cause the room only had 2 bath size so the second person to shower had wet towels to use.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your comments. We are pleased to have accommodated your needs and look forward to seeing you again soon. Enjoy your new puppy!

Unique hotel near casino and ATV trails. The staff welcome you and check you in quickly. The buildng is solid...so very quiet. It's a unique place...glad we stayed here. Breakfast includes hot items. Near Perkins which was above average. Frienfly staff.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your kind words. Our team works hard to ensure your stay is excellent and we appreciate you recognizing our efforts. We look forward to seeing you again soon!

The good- the lobby was nice and updated, staff was friendly, and the bar had good food and drinks. The rooms appear updated... That's about all I can say. The bad- boy this place needs help... the exterior seemed dated, and there's no signage for what the building is or where you're at (thank you gps). There's a pole for some reason right in the middle of the doorway to the hotel and nearly ran into it. That has to be a lawsuit waiting to happen. Next the room I was in was not clean: bathroom smelled like urine, the shower head was clogged and gross, the bathtub stopper doesn't work, the shower liner was stained. How is a supposedly updated room this neglected? The mattress on the bed was the worst part, stained, noisy, and uncomfortable. If I had noticed that prior to sleeping I would've changed rooms immediately. Thankfully, my stay was only for one evening. Pretty disappointed as this place seemed nice online and had decent reviews. This place would get a 2 star from me only because the staff was great.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
We appreciate your candid feedback. Guest satisfaction is our top priority and on behalf of our entire team, we apologize for not exceeding your expectations. Your comments have been shared with our team to address all the areas you mentioned to ensure a better experience for you and all our guests. Thank you.

We had a suite with a gas fireplace, which was nice. The whirlpool tub did not work. We got it to come on for about 10 minutes. The jets were weak. After it went off, we could not get it to come back on. You could tell it was painted because it had spots worn to the original color. The shower was either boiling or freezing. I could not get it to a good temperature. I had it going at a good temperature and all of a sudden it started coming out cold. Truly a disappointing stay. There is not much to do in Black River Falls.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your feedback which we have shared with our team to implement improvements. We apologize that your stay did not reflect the standard of quality we strive to offer all our guests. We would have been happy to move you to another suite, but understand that may not have been convenient. We appreciate your business and hope you will give us another chance to serve you better!

Place is convenient for jumping on the trail system. Has food nearby and gas too. Rooms were decent for what you paid. Bartender was lousy though. Other than that, we have been here quite a few times over the years.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your review. We strive to offer excellent service and quality and will address your feedback on service at the bar to ensure a positive experience the next time you visit us. We appreciate your continued business!

We were very pleased with our stay at BW Plus. The lounge area was very nice and both breakfast, even though they had different presentation. One day a bag to go & on Sunday a hot diversified breakfast. The room was clean and tidied up on Saturday afternoon. The pool was open. Considering COVID, job well done.

Amanda Bumbera, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

The pool and Jacuzzi are open, the bar has a decent menu ( although they have zero gluten free items). The staff is friendly and helpful. They are dog friendly, which is a big reason I stay at Best Westerns. I will stay there again.

Amanda Bumbera, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Amazing hotel. The property is beautiful, rooms were very clean and spacious, and the staff go above and beyond! Restaurant and bar was a plus. I will definitely be staying again when I'm in the area.

Amanda Bumbera, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

This was our 2nd stay and it was amazing! Candy checked me in fast and was so pleasant! Hotel room was cleaned to perfection and the heat was turned on for us so our room was nice and warm. We will definitely be back! Also Sharl, the AGM, is amazing. Although I have never met her, she is truly the face of this Best Western.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
What a wonderful review! We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future! Sharl/AGM

Front desk lady yelled at me violently when we were discussing how to use the virtual travel card best western sent me. Whole lounge and bar heard. It was embarrassing. This verbally abusive women ruined my experience and my husband and I refused to utilize the bar or restaurant to avoid this women.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
I am so sorry to hear about your experience. I will certainly address this to personnel. Thanks Sharl/AGM

No restaurant, hot tub, or UTV wash and the same continental breakfast choices every day. Bar was also under construction. Very disappointed from what it used to be around 10 years ago. Had friends come up for the 1st time and I felt horrible that I recommend this hotel.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your candid feedback. I am sorry that you were disappointed! Due to covid we have had to limit our breakfast offerings. There is never a good time to start construction but I am sorry that it was an inconvenience to you. I don't believe we have ever offered a UTV wash, but I will certainly check and update our website regarding that and about the restaurant, although we do serve bar food. I hope you will give us another chance in the future because I feel you will see that these things will definitely be better. You can reach out to me Sharl/AGM with any other questions or concerns.

The room was nice and had laminate wood floors which was a first for any hotel we stayed in. The shower was nice and hot, and the beds were very comfy. I liked that it was pet friendly and close to Wazee Lake. The boardwalk by the pond had a lot of goose poop. We did have some trouble using my free night voucher, but it was resolved by the time we left. Breakfast was good too!

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your feedback. We are pleased that you enjoyed your stay with us and look forward to seeing you again soon!

We have stayed at this hotel a number of times over the years and have always enjoyed the stay. Any staff we have encountered have been polite and helpful. We highly recommend this as the place to stay in Black River Falls.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for the great review. It was our pleasure to serve you and we hope to see you again when your travels bring you our way!

The hotel itself is fairly run-down, but the beds were very comfortable and the staff was great! We checked in late at night (11pm) and were checked in promptly. The A/C wasn't working in our room, but the staff was able to move us to another room where it worked perfectly. We accidentally left some belongings behind, and Candy at the front desk was phenomenal in getting us taken care of, communicating with us and other staff, and just being great to work with overall!

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
We appreciate your comments and are happy to hear that our staff provided exceptional service. Thank you for your business and we hope to see you again soon!

The motel is showing it's age on the outside, starting to look run down. The check in areas is fine, the staff was very kind and accommodating. The shower was gross as the water wouldn't drain and I discovered a hair ball clogging it. The bottom of the shower curtain had black growth/mold, etc... and was filthy. If the shower had been cleaned, they attendant would've notice the drain issue and the crud on the bottom of the curtain. The staff promptly put me in another room. If it hadn't been into the evening when I discovered the shower and curtain I would've moved to another motel, I'd already been in the gross shower and been exposed to who knows what. The next room was an upgrade and it was clean.

Surestay Plus Hotel Best Western, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
We appreciate your feedback and sincerely apologize for your experience as this does not reflect our standards of cleanliness and quality. We will use your comments to implement improvements to ensure a better experience for all our guests. We are glad that our staff was able to upgrade you to a satisfactory room, and apologize once again for the inconvenience. We hope you will give us another chance to serve you in the future. Thank you!

We had very friendly staff. The rooms are very clean. Location is great. The beds were so comfortable. Close to restaurants. Would definitely recommend this hotel for people to get the best value for the price of the room. Fran was always so sweet on the phone while I was planning my stay. Candy went out of her way to be helpful too

Surestay P, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you very much for the great review! We look forward to seeing you again soon when your travels bring you our way.

Hotel is in a good location close to the Highway, gas station, food and not far from the casino. Older hotel but clean and nicely decorated. Excellent breakfast. Small refrigerator in room and an extra sink/bar area in room with a mirror which is always nice. Friendly staff.

Surestay P, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your review and for choosing our hotel! I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in the future!

From checkin with Fran to having a drink in the lounge with Vicki, this hotel is great. The suites are big and very comfortable. I would recommend this hotel. The breakfast was you used to having, but it was good.

Surestay P, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your kind words! Our staff works hard to deliver fantastic service and we appreciate you recognizing their efforts. We look forward to seeing you again soon.

We stay here quite often and have a contract for the suite at the business rate of $69.00 a night. We love this property. The location is great for our needs. However this time when we arrived, after a 4 hour drive, the clerk at the front desk insisted on arguing with us that we don't have a contract for the suite at the business rate. We asked her to check our past stays. SHe wouldn;t. We asked her to check with the manager and was told the manager was on the property but she didn't know where. When I confronted her and told her I didn't appreciate attitude she went to the back room and came out and told us she will do a one time curtosy upgrade. We asked to speak to the manager again and she refused to contact the manager.

Our family held an overnight holiday gathering at this hotel. From the first time I called the hotel to inquire about availability and prices, I was so impressed with the level of customer service that I received. I called multiple times to ask questions and confirm details, but each time was treated with enthusiasm and suggestions. The event room we used turned out to be perfect and everything was set up exactly as promised. The staff made sure to check in with us to ensure everything was what we wanted. We found the same great service from the bartender as well as any employee we came in contact with. We hope to meet there again!

Surestay P, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you so much for the 5-star review! Our staff works hard to offer exceptional service and we are pleased that we exceeded your expectations. We appreciate your business and look forward to serving you again in the near future!

My issue is that we were there for 7 weeks. We called and spoke to Nitzy before booking our stay and we were told that they had a nurses rate of $40 dollars.. my husband said his wife and kids would be traveling with him and she said she could upgrade us to a king suite for $50... we checked in and everything was going great. We were in that room for (I think) 5 weeks and things were perfect. Then it was mentioned that they had bigger suites that we should look at and that's when everything went downhill. After realizing we couldn't afford the price that was given to us, we asked if we could either move back to the room we were originally in or to a smaller room. Nitzy again quoted 40 for the smaller room and 50 for the original room... the day comes for us to move and we were told that we had to pay 50 for the smaller room... ABSOLUTELY NOT. You gave me the upgraded room for 50 dollars for 5 weeks. We were/are LOYAL customers... not anymore. Best western management screwed us. Our total stay was gonna be over $6000. I could understand the rate change for the smaller room IF the hotel was sold out but there was maybe 4/5 cars in the parking lot throughout our entire 5 weeks. (Aside from the weekend with the hockey players) management was trying to justify that they were charging $50 dollars because I'm an extra head in the room and they didn't know that we were gonna be with my husband, which is a LIE. We told Nitzy before we drove 18 hours from Texas, which is why she upgraded us to the suite. We tried to give every opportunity to make things right and they refused. We said we would pay 40 for the smaller room or 50 for the original room and they refused, so we walked. Crazy!! Every front desk staff backed our decision (except management). It doesn't matter if we moved rooms 100 times, we are the customers and you are not paying our bill, nor helping us move our things! Again, Fran, Iva, Candy, Dani, the breakfast attendant (I'm sorry, I didn't catch her name) were AWESOME. & thank you to Fran for doing the right thing and changing our rate back down after we stated that only by husband would be staying there for the rest of the week (until we finished moving all of our stuff). & thank you to her for pointing out that after 30 days we should no longer be paying taxes. She got the problem fixed right then and we truly appreciate it!! It's a shame she can't be the manager because she really seems like she knows what she's doing and has been in the business a while. Best Western, you lost loyal customers. You let $6000 dollars walk away over $10/night.

Surestay P, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Dear kyla_posey, Thank you for being a loyal Best Western guest. My staff and I did our utmost to accommodate your family of five during your stay with us. We did offer you the room you originally stayed in for the same price which you declined because you wanted a room in the lower level. We appreciate your business and welcome all feedback from our guests. Thank you!

Several times a year I visit my father-in-law in Blair and stay in BRF at SureStay. The experience is always a pleasant one. The staff is friendly. The food is good and of good quality. I always sleep well. The staff will place you in a quiet location at your request.

Surestay P, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your review! We appreciate your repeat business and look forward to seeing you again in the near future!

Staff is friendly, I feel at home while being so far away from home. Cody is very useful with computers and was able to help me multiple times. The breakfast is excellent, better than the majority. Quick to respond to your need, whether with service or getting answers if they don't know.

Surestay P, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you very much for the great review! We strive to offer a superior experience for all our guests and are pleased to hear that we exceeded your expectations. We look forward to serving you again when your travels bring you our way!

The entire staff has been wonderful! Nitzie has always gone above and beyond to make sure we are happy and comfortable. The breakfast attendant is ALWAYS working hard. She is always coming in and making sure the items are fully stocked. And if my kids are with me she always makes sure there is something on tv for them. The housekeeping staff is wonderful as well. We are extended stayers and we also homeschool so we have our DND sign up a lot and we were told to just leave our towels and sheets outside our door and the housekeepers will take care of it. One morning the housekeeper even left us a very sweet note... I think her name was Dani? We are more than happy with our stay here and would recommend this place to anybody. They even have a nurses discount for the travelers. :)

Surestay P, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you so much for your kind words! Our staff works hard to deliver outstanding service and we appreciate you acknowledging all their efforts. It is our pleasure to have your family with us!

The staff was extremely kind and nice to meet. They were what made the stay worth it. Was not really satisfied with the rooms. There were problems with sheets being gross and with water temperature taking a long time to heat up.

Most comfortable bed I have ever slept in at a Hotel, and the breakfast!!! The best, ever in a Hotel, better than the breakfast we had to pay extra for in Minnetonka Mn. The quality of the items was insane for an inclusion on the room.

Surestay P, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
It was our pleasure to have you with us! We appreciate your kind words and look forward to serving you again when your travels bring you our way - thank you for your business!

The Surestay Inn at Black River Falls, WI was exceptionally good. The beds were comfortable. The rooms, bathrooms, pool and hot tub were clean. Every single person on staff was outgoing.We will definitely be staying here again.

Surestay P, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
We appreciate your kind words! The comfort and satisfaction of our guests is our top priority and we are pleased to hear that we exceeded your expectations. Thank you for your business and we look forward to the pleasure of serving you again in the near future!

Scenic area near a family wedding, we so enjoyed the pool and hot tub. We were the only ones taking advantage of that amenity. Good pizza from the bar for our first night's supper. Great desk staff. We had a great stay.

Surestay P, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you very much for the great review! It was our pleasure to have you with us and we look forward to seeing you here again soon!

My company was traveling on business. We were fortunate enough to find a best Western branded hotel. The staff in the hotel record your friendly polite and respectful. My entire company really enjoyed their stay.

Surestay P, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you very much for the 5-star review! It was our pleasure to have your group with us and we appreciate you recognizing the efforts of our staff to ensure your stay was outstanding. We look forward to seeing you again when your travels bring you our way!

The SureStay Plus Hotel in Black River Falls is probably our favorite hotel. The building is solid, comfortable, and quiet. It's on a beautifully landscaped parcel that includes a pond and boardwalk. It is generally well maintained and doesn't feel dated. The staff are very friendly, and the management has succeeded in retaining many of them for a long time. We visit this hotel several times a year and it's nice to see that the staffing of the hotel is not a revolving door. The pool and hot tub are a hit with the kids, and I really like the Orange Moose Bar and Grill. For recreation there is an ATV/Snowmobile trailhead right in the parking lot, and there is a casino a short drive away. Overall, this is a great facility that we consider our northwoods cabin. And, since changing from Best Western to Surestay, the rates have become more affordable.

Surestay P, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you so much for your kind words! It is our pleasure to serve you and your family and we look forward to welcoming you here again on your next trip. We appreciate your continued business!

very impressed with overall stay, easly asses from express way. high way signage very visible...Pool was clean and hot tub was working nicely. Family memebers were welcomed to use pool with not problems..Morning breakfast the best ive had in many years. as good as any cruise ship buffet. look forward to many more stay as familyl lives in black river falls,wi

Surestay P, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for the awesome review! We are pleased to hear that we exceeded your expectations as the satisfaction of our guests is a top priority for us. We look forward to the pleasure of welcoming you and your family back again. Thank you for your business!

Our stay was a nightmare. Was woke up at 5 a.m. both mornings with someone knocking on the doors and kids running in the halls banging on the walls. Was suppose to have 2 beds but only had 1 and the room was so small and crowded for 159.00 a night . We stayed last year for less and had a suite. Wr wont be back next year going to another motel. I cant believe you charge almost triple the price during the cranfest. That's not right at all.

Surestay P, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
We appreciate your feedback and apologize for any inconvenience you experienced during your stay with us. Cranfest is one of our busiest weekends of the year but we make every effort to maintain competitive rates while offering consistent, quality service to our guests. Once again, please accept our apologies!

Awesome front desk & breakfast staff, very clean, beds were a lil hard. Highly recommend and will be staying again next year. Awesome that the trails for 4 wheeling were so convenient as thats why we stayed..

Surestay P, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you, dale88jrfan4ever, for taking the time to leave us a 5-star review! We are pleased to hear that our staff delivered outstanding service during your stay with us and look forward to welcoming you back on your next ATV trip or when your travels bring you our way. Thank you for your business!

We ran out of energy and decided to stop in BRF, were treated excellently by the front desk staff. They were very very friendly and helpful, making us feel very welcome especially considering we had no reservation.

Surestay P, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Dear Happiness36546740240, Thank you for the awesome review! We are pleased to hear that our staff exceeded your expectations with our standard of excellent service. We enjoyed having you with us and look forward to seeing you again when your travels bring you our way. Thank you for your business! Tatum/GM

Convenient location off interstate. Front desk was very helpful and friendly. Room was clean, but dated, and could be refurbished; however, I was comfortable. Amenities (gas, food, coffee) all adjacent to the hotel. Bar/lounge option inside hotel.

Surestay P, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Dear MrSammo26, Thank you for your kind review! We appreciate your business and look forward to seeing you again soon! Tatum/GM

Nice , Clean and very friendly hotel and town. Look forward to this place every time we are through Black River Falls. Would definitely recommend this as as great place to stay to all my friends and family

My first room was old and felt dirty and outdated. I moved to a king suite and it was much better. It feels like some wing of rooms are old and other wings are newer and nicer. Make sure you get a good wing and you will be fine. Bed is comfortable.

Surestay P, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Dear Chris A, Thank you for your review. The comfort of our guests is our top priority and we are pleased to hear that you were happy with your updated suite. Thank you for your business and we hope to see you again soon! Tatum/GM

Great location, excellent bed and fantastic room service. But if your going to spend over $120 dollars a night you might want to try another hotel. Rooms are tiny and outdated. The place needs basic maintenance. Side entrance door was broke. And the room had a mil-dewy smell to it.

Surestay P, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Dear nate553, Thank you for recognizing the great service our staff works hard to deliver to all our guests. We appreciate all your comments and are working on the items you brought to our attention to ensure 100% satisfaction. Thank you for your business! Tatum/GM

Room was very clean.. very shocked on how clean the bathroom in the room was.. very great breakfast and nice and helpful staff all the way around. Will most definitely stay again and again and again..

Surestay P, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Dear Derwin M, We appreciate your five star review! Our staff works hard to deliver the best possible experience for all our guests and we thank you for acknowledging our efforts. Thank you for your business and we look forward to seeing you again soon! Tatum/GM

Good place to stay for going on an atv trip. The kids in our group had a good time playing pool and swimming after riding all day. Rooms were really nice and the beds were comfortable. Front desk service was polite and welcoming.

Surestay P, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Dear jasonhall1277, Thank you for the great review. We are happy to hear that your family had a great time with us and we look forward to welcoming you here again on your next ATV trip. We appreciate your business! Tatum/GM

We got an excellent nights rest on a new mattress that had recently replaced the old one. The owner has been doing an excellent job keeping this aging hotel upgraded. The staff is very friendly and great to work with. The value we paid was better then we thought it would be. We were very surprised!

sspblackriverfalls, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Dear Mr. Grupp, Thank you for your kind words! We are pleased that you enjoyed your stay with us and noticed our efforts and the hard work of our staff to ensure the best possible experience for all our guests. We look forward to seeing you again when your travels bring you our way! Tatum A/GM

The rooms are spacious and clean Location is great--just minutes from stores, restaurants and activities. We gathered for a family reunion, and we will be back again next year. Thereiis a large meeting room that was available for us to bring in food and beverages and be together as a family

The location is top notch. Staff is very friendly. Clean and the continental breakfast is the best I have ever seen at a hotel. Can not beat the value anywhere! I visit a lot to see family and will always stay at this hotel.

sspblackriverfalls, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your kind review! Our staff works hard to ensure the comfort of our guests and we are pleased that you enjoyed your stay with us. Looking forward to seeing you again soon! Tatum A/GM

My only real complaint is with the breakfast. Probably the worst one we had in our travels this year. The eggs were beyond bad biscuits were hard. I do believe they should take a good look at this problem.

sspblackriverfalls, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Dear Ms. Fernandez, Our breakfast usually gets great reviews and we apologize that your experience did not reflect our standards of quality. Rest assured, our breakfast staff is working hard to ensure consistency and quality of service. We are pleased that you enjoyed your upgraded room and the rest of your stay. Thank you very much for your business! Tatum A./GM

This was the worst experience we've had in a hotel in 20+ years and we have stayed at Best Western Motels and Hotels all over the world! We assumed since it was a Best Western it would be ok, boy were we wrong. The place is s run down dump! Upon entering our room we immediately could smell a strong odor of mildew! The room looked unclean, run down and dank. My husband immediately went down to front desk to ask for a new room. He was told by the receptionist they were full up and didn't have any rooms available. We paid $156 for the room for the night. As the night went on I started getting a sore throat and my breathing was labored. In the morning we asked if we could leave a day early as our reservation was through the weekend and the receptionist told us, “yes absolutely, some of our rooms are pretty old and we've gotten some complaints about the smell!” She went on to say that she went into one of the mildew infested rooms and it gave her an immediate headache!”... Receptionist gave us a discount on our first night. Our rate dropped down to $98 and let us cancel the second night. At the time we thought it was fair but now that we're comfortably resting in our Cobblestone Inn & Suites which is clean, modern, and $60 less than the Orange Moose we are flabbergasted that we wouldn't have been given a complete discount. We found black mold too on the walls in the bathroom of our room. I'm including pictures to back up my review. This place is a complete dive! It's not healthy to stay there and I will he reporting them to the Health Department! It's BS they're able to get away with renting unfit rooms! Beware!!!

sspblackriverfalls, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Dear Mr. Youmans, Thank you for taking the time write a review. We sincerely apologize for the inconvenience you experienced during your stay and we offered you a discount which you accepted and expressed satisfaction at the time. We take great pride in the cleanliness of our facilities and quality of customer service, as the comfort of our guests is a top priority. Our housekeeping and maintenance teams were immediately notified of your comments, and I have tried to call you but have been unable to make contact - my phone number is 715-284-9471. Thank you for bringing your concerns to our attention; we hope you will consider visiting us again so that we may have another chance to provide you with excellent service. Tatum Anderson/GM

Was very nice. Very good price. Gave military discount which was very accommodating. Would highly recommend. Clean and nice pool, lounge, breakfast!! Beautiful scenery. Nice pond with nice trails and restaurants near by. Fishing allowed in the pond.

sspblackriverfalls, Owner at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for the great review and thank you for your service! We hope to see you again the next time you visit Black River Falls!

Stayed there 10 years ago. Hotel was aging then. Nothing but daily cleaning has been done since then. Mowing is only a fraction of the the groundskeepers job. Weeds and rogue shrubbery everywhere. They need to spend some $ and fix the place up, you'll fill it up again. They need to add USB ports to rooms bringing them into this century.

JessicaA5707, Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Dear guest, Thank you for taking the time to review our property. We would like to apologize for your inconveniences, we are staffing for a landscaper, and USB ports are being placed in the rooms; unfortunately the room you stayed in hasn't been completed yet. I hope too see you again soon in the future. Sincerely, Management

It was nice that the hotel is right off the ATV trail. We found the "lost" remote by the edge of the bed. The air conditioner sucked, the unit is older than dirt so only had 1 being cold 10 being warm. Breakfast was good but the cereal bowls should be by the cereal. It was alot of walking back and forth. Pool was fun.

I would honestly probably give this hotel a 2.5 out of 5 if the staff wasn't nice. Our room smelled terrible, the lamp shades, curtains and windows were filthy and there was nothing special about it. We went for a UTV trip so we weren't spending much time in the room so we sucked it up. It is right on the UTV trail and close to many amenities so that is nice. We did have continental breakfast which was alright and drinks in the bar were fine. Would probably take a lot of cleaning yo get me to stay there again.

JessicaA5707, Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Dear guest, Thank you for completing your Trip Advisor review following your recent stay at our property. It's disappointing to hear that your stay with us wasn't what you expected, I wish that you would of notified front desk immediately because we would of tried our best to ensure your stay was special. We really appreciate your feedback and do hope that you will give us another chance. Please feel free to contact me directly at 715.284.9471 and I would love to set-up your upcoming reservation for the future. Again, thank you for your feedback. Warmest regards, Jessica

This hotel is very nice and conveniently located to ATV/Snowmobile trails. It is also conveniently located to restaurants within a short walking distance; Perkins; Mocha Mouse; Taco John's, etc. There is a gas station that is very close to fuel up your toys. The parking area in the hotel is nice for those who have a trailer to haul your ATV's/Snowmobiles. With access to the trails, we parked the truck and trailer when we arrived and never moved it again until we left for the weekend. The hotel offers a nice hot breakfast in the morning with eggs, sausage, waffles, fruit, juices, coffee, biscuits and gravy, etc. The rooms are nice and spacious and the beds are very comfortable. The bathrooms is also nice and spacious with plenty of hot water for showering off the mud from the trails. The hotel staff is nice and friendly and overall is a very nice place to stay.

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your feedback on your recent stay at SureStay Plus in Black River Falls. We appreciate all the positive things you had to say. We look forward to your return. Thanks again.

Everyone was so helpful for my daughters wedding! We appreciate everything that everyone did to make it just what she wanted! Thank you so much Jessica for all of your help! Highly recommend this place!

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
We are so glad that your daughter had a great wedding! We love being able to be a part of these events. Thank you for choosing SureStay Plus as your venue. Congratulations!

This used to be a nice hotel. I don't know what happened. No one smiled, but the cleaning staff. No one seemed to be excited to be at their job and happy to have a guest. The room was ok. The restaurant is gone. I do not plan on staying here again.

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
I appreciate you taking the time to review your stay. Unfortunately the restaurant is was separare business from the Hotel and closed. We still do serve pizza and appetizers in the lounge. I will address the staff as far as customer service goes as that is unacceptable. We value your feedback. Thank you.

we had 18 people in our group, we reserved the rooms as a group block months ago and asked if we could all be near eachother, we were so spread out, my room the carpeting was soaked and it smelled with mildew

JessicaA5707, Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Dear guest, Thank you for taking the time to share your review. I do apologize that we didn't meet your exceptions, but unfortunately this is why we don't guarantee to accommodate room locations to our guests. Their are many circumstances to why we are not able to always place everyone by each other. We do try our best though. As for your room, this is definitely not our standards. I hope that you mentioned it to our lovely front desk staff and they were able to relocate you to another room. Therefore our housekeeping or maintenance were able to give the room immediate attention. We hope to see you again in the future and give us another chance. Warmest regards, Jessica

Front desk staff was AMAZING, quickly checking in our busload of people. Very easy to work with planning our group stay. Rooms were good, beds VERY comfortable. Staff was very accommodating, gave us access to a meeting room for us to congregate at night. For a free hotel breakfast, the food was really good! But...what detracts from everything, and would keep me from ever returning here (and forced me to recommend you avoid this place) was the breakfast staff. Both ladies working there were incredibly unpleasant, and Anita was downright mean and ugly to people, permanent scowl that let everyone in the room know she hates her job...and probably hates you too! I've never seen a customer facing employee that was so unfriendly and so unwelcoming. I did mention it to the manager...big mistake, as I got the look of death from Anita after that, then had to sit there and listen to her rant to the other breakfast lady about me ratting her out to her boss. Totally unacceptable behavior.

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for taking the time to review your recent stay with us at SureStay Plus in Black River Falls. I am pleased to know that your stay was delightful with the exception of breakfast. I want to personally let you know that this service issue was handled immediately, with our breakfast attendant. These are not our standards and I'm sorry you experienced less than our best customer service. We hope you will be back to give us another chance. Thank you for your honest feedback. We appreciate your honesty.

We recently stayed at this hotel for three nights in early June/19. It was “very reasonably” priced – a very good value for your stay. If you're looking for a nice / safe place to stay in BRF, this hotel will suit your needs. The grounds and pond area are parklike / picturesque, and very nice to stroll around. It is located directly just off the Highway - a good location with easy access on, and off the highway – and quick access to downtown BRF (Main St). This hotel seems popular for some clients who bring their quads, and ride the connected nearby riding trails. For you golfers out there – it's about a 5 min drive to the local Skyline Golf Course – a great course, with good food & inexpensive beer - a must try !! There are a few restaurants in the immediate area / downtown - you'll have no problem finding somewhere close to dine. Next door to the hotel, is the Mocha Mouse – try it, you won't be disappointed. There is a restaurant / bar in the hotel also – but, only ate breakfast there. The breakfast which is included with your stay is simple, but good enough – the usual breakfast items / waffles that you make yourself, etc… - so no complaints. We had a king suite, with two rooms, on the main floor. It had a king bed, a sofa in a separate room, a good sized bathroom, a fridge and microwave. Everything worked fine, including the A/C, we had no issues at all. Overall, the bed and room was quite clean, quiet and comfortable. The front lobby was very accommodating, and very friendly. “Check In” and “Check Out” went very well – fast, efficient and no surprises. The staff here are hardworking, and always very polite / courteous. The Wifi here worked quite well – with no problems /issues at all facetiming home. The pool was warm, nice and clean – so, a positive note here. The lighting in the pool area at night is quite poor, maybe so you can't see the hot tub, which leads me to the only negative comment I have. The hot tub was the complete opposite of the pool – it was cold, and very dirty. I brought this issue to the attention of the front desk – they called in a “maintenance person”, who showed up quite quickly. However, it appears that all he did was turn on / up the tub temperature, as the tub was still dirty when I went back – and surprisingly, there were people in it !!. OK, I've maintained a pool for years – that hot tub needed to be drained, scrubbed cleaned, refilled and CHLORINATED. Testing it daily and/or on a regular basis might be a good start also. Lastly, I would rate the hotel as “very good” and an “excellent value” – and Yes, I would definitely stay here again Please enjoy your stay. – But, check the hot tub before you go in it !!

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your excellent review. I'm glad that you enjoyed your time at SureStay Plus. We work hard to ensure all our guests are satisfied with their stay. We are working on updating the hot tub-thank you for your comments. We hope to see you again in the future next time you are in Black River Falls.

Amazing staff! All of the staff were so helpful and made sure the wedding went off witbout a hitch. Jessica, Marilee, Alex, Vicki, Ray, just to name a few were so wonderful and helpful. Thank you so much for everything.

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your excellent review. However, your score is the lowest we can receive and we'd appreciate it if you could adjust your scores to reflect your feedback. We loved having your party here and had a great time as well. Thank you!

Could do better. The room had a strange odor. The pillows had an odor, were a strange size and were very lumpy. I would ditch them and buy normal ones ASAP. Breakfast was OK but the breakfast room could use some clean-up.

Nice place, some unhappy people working there.and some nice people working there. Room was never cleaned between night stays. Had to ask for more towels. Breakfast included, better of walking across the street and pay to eat.unhappy workers in this area.

JessicaA5707, Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for taking the time to review your recent stay with us at SureStay Plus by Best Western in Black River Falls. We appreciate all feedback. I am sorry you uncountered some unhappy staff members, we work hard to make sure our guests feel welcome and comfortable while they are stay with us. I will be sure to address this directly with my staff. Thank you for bringing it to my attention. Please come and stay with us again; the trails are just warming up!

Marilee greeted us at the front desk, checked us in, and explained the merger with Sure Stay Plus when we asked. We have stayed at this facility many times in the past and the updates made by Sure Stay Plus were much needed. Their busy season had not started yet and being a Sunday night the restaurant was not open. Marilee was helpful with close by eating options.

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you so much for your great feedback. I'm pleased you noticed and liked the improvements made when we upgraded to a SureStay Plus by Best Western. We are thankful for our returning customers. Merilee is one of our best assets and will always send you the to best places to eat when our bar is closed. We look forward to seeing you again soon.

Best hotel and staff of all the places I've been for business. Keep up the great hospitality and cleanliness! Front desk ladies are great. Very good continental breakfast and a nice relaxing bar. 10/10

JessicaA5707, Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Niles, Thank you for taking the time to give us such positive feedback. We appreciate your business and our staff works hard to go above and beyond for our guests. We look forward to seeing you soon.

This is a wonderful place to spend a few days or even your entire vacation. The staff is amazingly helpful in every way. I would greatly recommend calling the hotel directly to make your reservation. Ask for Lorenzo Jordan, he is a wonderful front desk employee who goes out of his way to make you feel at home. There is a lake located on the property that is beautiful. So, if on I-94 this summer and its time to stop for the day. This is a wonderful hotel to stop at. They have more than enough parking. Including parking for semi trucks.

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you so much for your positive feedback. I am so glad you enjoyed all our property has to offer. Our staff goes above and beyond to be sure our guests feel right at home. Thank you again and we look forward to seeing you again in the future.

I have driven past this hotel many times when it was a Best Western but never stayed here. When I saw it had changed names, I thought 'another one goes down the tubes' - but I couldn't have been more wrong! It is a little bit dated, however nothing that would make me want to go elsewhere. Marilee at the front desk was extremely friendly and helpful and made me feel welcomed the minute I walked in. My room was clean, fresh and spacious and I couldn't have been happier. The location is perfect for travelers - just off the interstate with 4 restaurants and a gas station within a few minutes walking distance. An excellent value and I will definitely stay here again when I'm in the area.

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for taking the time to respond and provide us with such positive feedback. I'm glad you decided to stop and see what we have to offer and that you thoroughly enjoyed your stay. We look forward to seeing you again in the future when you are in the area. Thank you for your business.

The staff were friendly and helpful, the motel is dated but in good, clean condition and a great value. Breakfast was hot and tasty and different the two morning we took advantage of this. I will definitely be back in the future!

JessicaA5707, Front Office Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for the great feedback! I'm glad you enjoyed your stay and weekend getaway. One of our unique amenities is that our eggs are cooked to order making our breakfast great! We look forward to seeing you again in the future. Thank you for staying with us at the Sure Stay Plus by Best Western in Black River Falls.

Serious ! Met by Marilee at the front desk, and we were ehausted after a twelve hour day driving. Both of us exhausted. Marilee was fabulous, very friendly, knowledgeable of her job. I ran a motel for 15 years and wish some of my staff were half the person she was. She upgraded us, and put me near the elevator and didnt' really even know I had some health issues relating to mobilty. Thank you

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for your complimentary response. Marilee is a phenomenal asset to our team at Sure Stay Plus Hotel. I'm pleased she exceeded your expectations and made your stay comfortable and enjoyable. Thank you again for staying with us and please come and stay with us again soon.

Love coming to the orange moose! Marilee is awesome, the bar is friendly, and pool super fun. Casino right down the road and the hotel is located right on the trails! Can't beat it. Great home feeling rooms. Comfy beds. Great breakfast. Got it all

after our first time not going as well as we hoped, we decided to give them another chance and they made up for the first time. My boyfriend and I were completely happy with our room, the service at front desk (Marilee) was so sweet and helpful, we got a room far away from any noise and enjoyed it so much we are planning to try a two-night stay and go for the entire weekend soon. thank you for making it up to us and for everything. Breakfast was FAR more than i expected and was delicious. thank you for everything :-)

Extremely friendly staff!! Loved that it's pet friendly. Though the pet fee seems a bit steep, $30 extra. Pool was pretty cold so we didn't use it. No restuarant in the bar area anymore. They do offer pizza and have several menus for surrounding restaurants.

I checked in on Friday with Marilee she was awesome! The place itself is somewhat dated but that was a non issue for us! The blow dryer didn't work and our shower head was broken and spraying water everywhere, the beds and room were clean though! This place is smack dab in the middle of some beautiful snowmobile trails. The hotel was very lenient on where we could park our SUV/trailer/snowmobiles super accommodating very big parking lot for tons of room for trailers and sleds! The selection of warm food in the morning for breakfast was also a plus. The bartender on Friday night was awesome too extremely friendly. What made this trip that much better was Saturday night hanging out with other sledders in the hot tub swapping sledding stories and just all around enjoying the vibes. There is a gas station right next to the hotel to fill up the sleds and direct trail access from the hotel parking lot!

Cousin reunion: Families coming from different directions we picked this hotel as a halfway point. Hotel could use some updates. Staff was super nice and helpful...especially Lorenzo. It was a good value for one nite. Our large group was happy with the space provided for us. Would use this hotel again.

I stayed here last summer on the way home from our cabin and again this winter. Since my previous stay the name changed from Best Western to SureStay. I got a single queen room this time because it was the best price. The room was small which was fine. I was o my there to sleep. The room was odd-shaped and the TV was to the left of the door as you walked in with the bed straight ahead so you had to lay on side to watch TV. But the price was great, the room was clean, and breakfast was decent. Will definitely stay again.

I liked the hotel. Chill vibe good people! And my girl Marilee at the counter was professional and friendly. Name our stay comfortable. It's good to feel like a regular m, being greeted by name every time you see someone feels goid!

This is a really clean hotel. The staff is nice. The breakfast was good. I really love that there is a pool and a bar with pool table and dart board. It gives you something to do while its cold and yucky outside like it was during our trpi.

We stayed two nights with my sons hockey team and had a great time! Management was great and took great care of all of our needs. The rooms were spacious and clean, internet service actually worked throughout the entire building, and the bar staff was great! My only complaint was the lady working at the breakfast area, she was by far the rudest service person I have ever dealt with!

This is a very old building but maintained...Very quiet in the room.We had a suite which overlooked the pond...its a busy area as it is by the ATV trails. the breakfast bar was great and offered variety, the hostess was an elderly lady who was absolutely the sweetest..she was asking everyone if they needed anything and thanked us all upon leaving.our suite was very clean and for the money it was a great place to stay.

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for sharing your experience with us. Our staff does its utmost each day to ensure that all our guests feel at home and special while they are here, so were so delighted that your experience was great! We hope that you'll have the chance to return in the future! Again, thank you for taking the time review our property. Have a wonderful day!

The good: lobby fireplace, breakfast, ample parking, clean bed. The So-So: Odd wing rooms were small and dated (we moved to another room). Even wing rooms were nicer. Windows were drafty, carpet was stained from someone's ink pen. Pool was cold and unswimmable due to heater failure. Walkways were not cleared of ice and were not salted or sanded. Very slippery and treacherous. Outside building entry doors opened without needing / using keycards. Ice machine was very loud and disturbing, even with the hallway and room door closed. Building had a odd musty type smell.Was hoping for a nicer stay.

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Only negative thing was mattress sagging on one side due to a broken spring. Other than that my experience has ALWAYS been excellent. I've stayed here many times in my travels. Black River Falls is always a main stop between MT and FL.

Staff was amazing. The breakfast was nice and hot!!!!The room was excellent!!!! Great parking!!!!! The hotel was located by a variety of places to eat.I definitely will be coming back when I pass through the area again.

Had another great stay here in black river falls. Stay here quite often for work and they always make me feel at home. Jessica and her staff are great. Great variety of rooms. Always clean and comfortable. Easy access to highway and ATV trails. Thanks

If you need a clean safe hotel on a budget, the 'Orange Moose' is a good solid option. If you're looking for amenities, like a working pool, reliable wi-fi, all-day restaurant etc. you may want to look elsewhere. Would have been nice to know the pool was out of commission (broken heater) before we arrived or at least when we checked in- the family (and our 5 year old) was very disappointed. They do offer a good breakfast buffet with many hot and cold items.

My wife was stopped by the front counter worker questioning if we paid for our dogs to stay in the room. She had to go back to the room and get our receipt to prove we paid for them. Lorenza the front counter worker informed my wife that we already checked out. Every time my wife went up front he gave her the stink eye and just stared at her. When I confronted him he told me he does not want to hear it and for me to talk to the owner. Talk about poor customer service. We have been coming here for 20 years and I do believe were done after this. We do not mind paying extra for our dogs but to be treated like this is just wrong. I cant even get them to call me back.

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for reviewing our property and I apologize for the inconvenience and I would like to inform you that I will be calling you back unfortunately I wasn't able to call you back right way yesterday when you left the one voicemail because I wasn't at the property. I look forwarded to speaking with you today. Have a wonderful day!

My husband and I stay here frequently because his Dad lives in nearby Blair so having a dependable place to stay is a great PLUS. This hotel is always clean and breakfast is always good. The rooms are small and very comfortable. The room price is a BARGAIN.

My stay was great!! Staff was helpful especially when I was carrying my son in his car seat their front desk manager assisted me with getting to my car safely. Great place to stay if you're passing through or needing them to host an event for you they are the best in town !!

This Best Western location was filthy, smelly, walls were dirty, dryer did not work, shampoo and conditioner bottles were crusty with SOMETHING, god knows what! The staff acted like they were in comas! Find any place else in the area to stay but this one.

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you for taking the time to complete a review with our property. At your earliest convenience please contact me directly at 715.284.9471. Therefore we can discuss your inconvenience and I would like to accommodate you. Have a wonderful day! Thank you, Jessica

When to check in Monday the room wasn't ready so Cheryl at the front desk made it happen she wouldn't personally cleaned my room so I could check in thank you ladies at the front desk always going above and beyond. Thank you, Richard

I have to say, if you are dealing with the stress of a breakdown and stuck,this would be the place to do it. The beds are very comfortable, the rooms and bathroom have plenty of room. The water pressure is great. All of the staff was friendly, upbeat & accommodating. Cheryl, Lorenzo and Amy are the staff I dealt with the most,they went above & beyond. They are truly pet friendly. There is a Truck stop on the property with fast food and a restaurant within walking distance. A bar with a pool table located next to the lobby. Nice views and walking trails. I'll be back for a vacation here!! Thank you for taking some of the stress out of my week!

This hotel has a large selection of rooms, free breakfast, indoor pool and some rooms have a whirlpool. The desk and breakfast staff are very capable and helpful. The breakfast menu has several choices and the lounge has a limited menu as well.

JessicaA5707, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review
Thank you so much for taking the time to review our property.