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Best Western Plus Hotel Cypress Creek, Biloxi

4.0/5  - basé sur 478 notations.
7921 Lamar Poole Road, 39532-8724, Biloxi, United States - Ver el mapa
Best Western Plus Cypress Creek - Vista Exterior El Best Western Plus Cypress Creek se encuentra en el centro de Biloxi. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Alójese en este hotel de Biloxi, Mississippi, que ofrece unas lujosas habitaciones y la tradicional hospitalidad sureña. El Best Western Plus® Cypress Creek goza de una magnífica ubicación en la costa del golfo de Mississippi, cerca del popular Casino Row y de una gran cantidad de atracciones históricas en la inmediaciones de Biloxi. El hotel ofrece fácil acceso a actividades recreativas como pescar, relajarse en la playa y jugar al golf. Los clientes del hotel valorarán también la variedad de restaurantes y centros comerciales de las proximidades. Todas nuestras amplias habitaciones están equipadas de forma muy completa con esos pequeños servicios adicionales que marcan la diferencia durante un viaje, entre los que se incluyen acceso a Internet de alta velocidad inalámbrico, plancha y tabla de planchar, cafetera, caja fuerte en la habitación, microondas y nevera. Entre otros servicios especiales de nuestro hotel se incluyen un desayuno caliente de lujo gratuito con gofres, tortillas y salchichas, un gimnasio, una piscina al aire libre, salas de reuniones e instalaciones para banquetes. Tanto si va a pasar el día haciendo turismo como si va a relajarse en la playa, nuestro agradable personal está preparado para asegurarle una cómoda e inolvidable estancia. Haga su reserva en línea hoy mismo en el Best Western Plus® Cypress Creek en Biloxi, Mississippi. Disfrute de su estancia en nuestro hotel.

Best Western Plus

Hotel Cypress Creek

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina al aire libre
    Piscina al aire libre
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 478 huéspedes
NOTA EMITIDA
Excelente
263
Muy bueno
117
Normal
53
Malo
21
Pésimo
25
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
41
De negocios De negocios
60
En familia En familia
170
En pareja En pareja
161
En solitario En solitario
30
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Fantastic Stay"

5
09/11/2018

I would to say thank you to all the team and specially to Ms. VIB for the wonderful service Nice and Wonderful lady full of consideration and respect. Kuddos!!! Awesome and Great personality! Nice and Clean Room for all time. Really like it and would be back again.

"Love the mountains "

5
06/11/2018

We love the hospitality and the people in the mountains seems like everyone helps each other out when needed and absolutely love the environment and atmosphere. We take vacations up here every year .....

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We thank you for your comments and we will pass them on to our team. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"A fantastical visit to Ocean Springs!"

5
03/11/2018

My sister and I were visiting the Peter Anderson arts festival in Ocean Springs and wanted a head start so we came in a day early. Denise at the desk was truly gracious and full of great information which lead us to a delicious dinner. After a relaxing night in a clean, quiet, comfortable room we went down to a lovely breakfast buffet prepared by Winston and Nadine. Thanks to Best Western we got to the festival early to shop until we dropped.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We thank you for your compliments and we will pass them on to our team. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Joe & Lisa Graham"

5
01/11/2018

We had to evacuate from Panama City Florida due to Hurricane Michael. We were there from Oct 10- Oct 20. Ms Vib was totally AWESOME! She made our stay so much better. She always had a smile & encouraging words. She showed so much compassion towards us concerning everything we were going during our stay at Best Western Plus. The breakfast every morning was awesome & the entire staff was just amazing! No complaints!!! Joe & Lisa Graham Panama City Fl

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Ms. and Mr. Graham, Thank you for completing the survey regarding your recent stay at our property. We thank you for your compliments and we will pass them on to Ms. Vib and our team. We hope to see you soon in a near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Great Property"

5
21/10/2018

We stayed here three nights and were very pleased with our room, the breakfast, the location and the staff. Easy access to all the restaurants and attractions in Biloxi and Gulfport. Reasonable price for such a large room, with frig., safe, microwave and sofa.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We thank you for your compliments and your good rating, we hope to see you soon in a near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Ms. Taylor"

5
20/10/2018

I love this hotel. I had to evacuate from Panama City because of Hurricane Michael.Everyone was always so nice. Our housekeeper Ms. Vib always had a smile on her face and treated us like family. I would recommend this hotel to anyone. We will come back soon.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Ms. Taylor, Thank you for completing the survey regarding your recent stay at our property. We thank for your compliments and we will pass them on to our team. We thank you for rating us 5 on our rating scale and we hope to see you again in a near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Great stay, great price!"

4
09/10/2018

We booked through a 3rd party for Crusin' The Coast for $115 per night. Nice, clean, comfortable, and convenient. The only thing that we did not like was the breakfast food. We tried it the first morning, then we ate else where the next two days. However, the bad breakfast is not enough to deter us from staying there again, as we have already booked our stay for next year.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We thank you for your rating and we hope to see you soon in a near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Wonderful stay after a a very long trip"

5
09/10/2018

Wonderful Hotel, customer service excellent, clean property. The Manager San Naqvl very helpful. The night front desk person Sabrina, very cheerful, helpful and friendly. The rooms were perfect. very very clean.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Ms Suckowp, Thank you for completing the survey regarding your recent stay at our property. We thank you for your compliments and we hope to see you soon in a near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Extended Stay Family/ Business"

5
05/08/2018

Me & my family are staying at the Best Western Cypress Creek while my husband is working in the area. We stay at alot of hotels & Best Western Cypress Creek has been one of the best! The room is clean and comfortable,the outdoor pool is great for our children, the breakfast has a lot of options, & our housekeeper VIB has made sure that we've had everything we need during our stay & is always making us feel welcomed. My family has enjoyed our stay.I would definitely recommend staying here if your in the area.

San N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Ms. Heidi, Thank you for completing the survey regarding your recent stay at our property. We appreciate your comments and we will pass them on to our team. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Anniversary shenanigans"

5
26/07/2018

We had a housekeeper name VIB. She was excellent, she made sure we had everything we needed, a great lady who accommodated us well will be back next time I visit Mississippi, since she gave us such a warm welcome

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing this review and giving us the five star rating. Ms.VIB is our great asset and she always goes out of her way to help people. We are proud to have her on our staff. We have conveyed your gratitude to her and she thank you for the compliment. We hope to see you again in near future.

"Vib great employee "

4
25/07/2018

Vib was so helpful she made sure we had everything we needed very nice place to stay close to Main Street in ocean springs 5 minutes to the beach fishing piers everything for a great beach trip went to the center for marine education and research educational hands on touched sting rays saw dolphin show awesome day

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We thank you for your compliments and we will pass them on to the team and to Vib as well. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"business and pleasure"

5
24/07/2018

We vacation here every time we visit. Thanks to Vib the leader of housekeeping and front desk The breakfast team the cleaniness of the pools, our rooms and customer service are always 5 stars. They make us feel like family. We appreciate you all!!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and specially Ms. Vib and they all thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Super"

5
23/07/2018

One of the cleanest hotels I've ever stayed in. It was extremely comfortable and quiet. My only problem was the inconsistent person smoking in the room next to me. Christine at the front desk exceeded our expectations and truly understands the meaning of customer service excellence.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to Christina and she thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great hotel!"

5
22/07/2018

We stayed at this hotel because it was one of the only hotels with vacancies near any Gulf Coast beach. The hotel was super nice. The shower was amazing! Best hotel shower I have ever experienced. Great continental breakfast. The staff was stellar, including Ms Vib, who cleaned the rooms and always bid us “good morning,” no matter how early it was. The front desk attendants were extremely helpful when we asked for directions, and were so friendly, to just chit-chat with. The pool was beautiful and clean, my kids loved it. The available washer/dryer for all our sandy towels was a god-send. All I can say is great things about the entire stay. Thank you, Best Western, for making our vacation perfect.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing such nice a review regarding your recent stay at our property. We are proud of our team who enjoys serving our customers, Ms. Vib course is an exception and we are lucky to have people like her on staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great location - good hotel!"

5
20/07/2018

They're currently making updates to the property that are making it look really nice along with a great guest experience. Can't wait for the mattresses to get their update, but where it is now is great and they've got a fitness room and outdoor pool which many hotels in the surrounding area do not have.

"Vacation "

5
17/07/2018

Our first time staying at this hotel.. very clean and the staff was friendly.. complimentary breakfast was awesome.. and very clean rooms.. I would recommend this hotel.. our houseguest VIB was very friendly.. she took care of our room- even changed the sheets on the bed when I asked plus extra towels....

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Mr. Morris, Thank you for completing the survey regarding your recent stay at our property. We thank you for your compliments and we will pass them on to the staff. We hope to see you soon in a near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Beach Trip Family of Five"

4
17/07/2018

Overall, the stay was great! The hotel had more people staying than they were staffed for so breakfast was an awkward situation but the breakfast staff attempted to accommodate all. Jasmine was great!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We thank you for your visit and we thank you for your ratings. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Vacation"

5
15/07/2018

We found this hotel by a coupon in a travel coupon book. We were very impressed with the southern hospitality, friendly staff and cleanliness of the hotel. Breakfast was excellent as well was the cook. (What a great person) Vib one of the house keeper was always offering to help us with clean towels. We will definitely be back at this hotel when we go back to Mississippi.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review and giving us 5 star rating for your recent stay at our property. We are proud to have Nadine (the Cook) and Ms. Vib as a member of our team. We have conveyed your gratitude to them and they thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"2 night stay"

3
05/07/2018

The bed was really really hard . It needs to b upgrade bad ! It was like sleeping on a rock ! But everything else was good .. they were very nice . And good breakfast and coffee...... it was just the bed really bad

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and we have made note of your comment about the bed for future improvements. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Service by Sabrina"

5
24/06/2018

The service that we had with this young lady named Sabrina was very professional, friendly, and helpful all around. The staff there was helpful and delightful as well, would recommend this hotel to others who are looking for somewhere to stay in Biloxi.

San N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We thank you for rating us 5 on our rating scale and we hope to see you soon in a near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Romantic getaway"

5
03/06/2018

Denise the lady at the front desk was amazing. She really made our stay worth wild. My husband surprised me with a jacuzzi room and a fruit basket the lady's really helped with that. The rooms have been upgraded and the breakfast is amazing. The facility was clean, and service was a 5 out of 5

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Ms. Katherine R, Thank you for completing the survey regarding your recent stay at our property. We thank you for rating us 5 on our rating scale and we will pass on your compliments to Denise. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Over Good"

4
03/06/2018

No major issues. Have stayed at this location multilpe times. Will be staying here again in the future. Clean rooms and a good location for us and all that we wish to do. Close enough to beaches and resturants.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Guest Benjamin A, Thank you for completing the survey regarding your recent stay at our property. We appreciate your compliments and we will pass them on to our team. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Outstanding Best Western"

5
01/06/2018

Considering the low prices for rooms at the Best Wester it is worth the effort to drive to casinos and stay here. The breakfast food, service and cleanliness of the breakfast area is excellent My fussy wife actually enjoys eating breakfast there. The staff is always very accommodating for any requests. Parking in front and back makes access to car easy. The pool and exercise room to just right.

San N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We thank you for rating us 5 on our rating scale and we hope to see you soon in a near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Fantastic location and stay"

5
25/05/2018

We were on a road trip and took advantage of a travel card I had earned for previous stays at Best Western. We had a king bed suite (Room 211) and with taxes less the $10.00 travel card we paid $78.28. Be sure to become a member and take advantage of promotions Best Western offers. Also, if you are a member of another hotel loyalty club and are high up on the scale, Best Western will match your level. Everything from the room, breakfast, employees, and check out were superb. We would definitely stay here again.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Our staff thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

"Great location and comfortable stay"

5
16/05/2018

10 minute drive to Ocean Springs public beach (FtMaurepas, Biloxi Bay) where there is free parking, a nice playground, and beautiful, long pier, and volleyball net. This hotel is currently undergoing major renovations, so there were very few guests besides us, but the construction workers were very respectful and did not disturb our stay at all! Had a very good room, cold a/c, medium size clean pool, (5ft deep) large hot breakfast with the cute little pancake maker with the push of a button, and a really sweet housekeeping employee named Vib. She was thoughtful and kind. The front desk was very accommodating as we decided to extend our stays since this was such a great hotel for us.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review giving us 5 star rating for your recent stay at our property. We have conveyed your gratitude to our our staff and special to Ms. Vib who is our very precious employee. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Soccer Trip"

4
23/04/2018

We were on one of our many travel soccer trips. The hotel was in the middle of remodeling the premises and did have signs up to indicated this. The room that we stayed in had obviously been remodeled. It was well decorated and comfortable. The air conditioner worked very well. The Internet had to be reset but afterwards it worked well. I liked also that there was a card identifying the different TV channels. This was very helpful. I was somewhat disappointed that I had to identify myself as a diamond member. I requested an email receipt that I did not receive. The breakfast was adequate and the staff was very helpful during breakfast and kept the food items replenished. Overall it was a good stay and I would stay there on a return visit..

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Robert Stirling, Thank you for completing the survey regarding your recent stay at our property. We thank you for your recent stay at this your hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We look forward to see you again in a near future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Very Friendly and Clean enviroment"

5
21/04/2018

I was greet by the friendly front desk person and checked in and out in a very timely way. The front desk was help me to find local shops and things to do. Also my room was neat and very clean with good quality toiletries. I would strongly recommend this place if you're looking for a nice friendly place away from the strip. Housekeep Vib was a delight and saw to it that I had fresh towels and that my housekeep needs was taken care of.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Ms. Patricia, Thank you for completing the survey regarding your recent stay at our property. We thank you for your compliments and we will pass them on to our team. We thank you for your compliments and we hope to see you soon in a near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Will return back to stay at this hotel"

5
18/04/2018

The staff and room were very good. Will return back again. I was surprised at how this hotel stepped up their lodging experience for everyone. This hotel is in the process of refreshing every aspect, to give its customers total comfort and value.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and they thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Service!"

5
16/04/2018

My stay here was great! The service that the front desk associate Denise provided was superb and was by far the best hospitality service I have received in a very long time. I would definitely recommend this hotel to anyone.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Guest , Thank you for completing the survey regarding your recent stay at our property. We thank you for your compliments and we will pass it on to Denise. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Heather's Convention"

5
12/04/2018

Awesome place to stay and great to get to k nSow Mrs . VIB. She kept our room very clean and was very helpful. Love the breakfast there was plenty to choose from. Sausage bacon eggs fruit yogurt cereal oatmeal grits waffle potatoes biscuit gravy pastries orange juice coffee milk .

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding recent stay & giving us a 5 star rating. Ms. Vib is asset to this hotel and we are proud to have employees like her. We have conveyed your gratitude to her & she thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good location for Biloxi casino trip"

4
08/04/2018

Room was larger than expected. Bed was adequate. Breakfast was better than expected. Had good sausage and bacon. Nice location off interstate, but awkward to turn into the driveway for the property. Did have free newspaper.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property and we are glad that you enjoyed your sta. As far as for the turning on the entrance, there is nothing we do about it and we apologize for the inconveneice. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

"Cypress creek BW"

4
01/04/2018

The motel was immediately off of interstate 10, easily accessible. Motel staff was friendly and knowledgeable about the area. Rooms were clean, they were in the process of remodeling part of the rooms. Our room was on street side and somewhat noisy. I would recommend staying on the back side of motel. Motel was smoke free. Breakfast was good quality and numerous choices.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

"Average Hotel with Excellent Potential"

3
27/03/2018

staff very friendly and professional ... always eager to help hotel under renovations new furniture in rooms location good for dining out Heating and air cond worked well Improvements Needed ... poor internet – 3 mbps down, 4 up cleaning needs to be better – mirrors, TV no place to put personal toiletry – small vanity not enough storage space – need more furniture breakfast could be better – no hot water for oatmeal milk was contained in pump carafes and set too high to reach

"Always a pleasure!!"

4
21/03/2018

My Husband and I stayed here on 3/17/18. Hotel was going through renovations when we arrived but it wasn't an inconvenience. We come to the coast once/twice a year and we always stay at Cypress Plus. Hotel staff is friendly, breakfast is always hot and good!! We stayed in room 116 Queen suite. Room was very spacious and the bed was comfy. Only had one complaint.....while the rest of the room was clean, the carpet was not. It felt sticky and my feet turned black while walking barefoot on the floor. Overall this is a great hotel and I will still be staying here everytime we vist the coast.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. It is always our pleasure to welcome you at our property and your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Always stay at Cypress Creek"

5
14/02/2018

We have been coming back every year on our trip South. Friendly, helpful staff at front desk and VIB is the best!!!!! The breakfasts are a great way to start the day. We love the casinos and restaurants in the area and beautiful Gulf sunsets!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Ms. Maureen R., Thank you for completing the survey regarding your recent stay at our property. We appreciate your compliments and we will pass them on to all employees and Vib. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Great service "

5
11/02/2018

I had a wonderful experience at this hotel and VIB my housekeeper was one of the sweetest and greatest person you could ever meet. She was a Great Housekeeper she had everything neat and in order she was a nice person

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Mr. David, Thank you for completing the survey regarding your recent stay at our property. we appreciate your compliments and we will extend them to Ms. Vib. We hope to see you soon. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Great stay"

4
03/02/2018

Though the hotel was going through some renovations, it didn't interfere with our stay. The Staff was friendly and helpful. Vib, from housekeeping, was pleasant and ensured we had everything we needed. Conveniently located right off I-10. We will stay again.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Mr. Lee, Thank you for completing the survey regarding your recent stay at our property. We thank you for rating us 4 on our rating scale and for your compliments. We will also extend them to our staff and to Vib. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Amazing dollar value"

5
08/01/2018

Clean room. Friendly staff. Convenient location right off of I10. Comfy beds. Microwave and fridge. The breakfast which was included was a bargain, nice variety. Eggs were instant and the Bacon seemed microwaved, but again for the price, you cannot expect a cook on site. Only downside, when wet the towels had a slight Chlorine smell. Did not bother me, but it did bother a very picky wife.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Our staff thank you for the compliments and apologize for the chlorine smell in the towel. We will make sure it doesn't occur again. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great hotel, Easy Access"

5
07/01/2018

Stayed 3 nights here at the end of December. Great experience! Friendly, helpful staff when I called to book the room. Check-in was easy, staff friendly, and room ready. Hotel has easy access from interstate and plenty of on-site parking. Room very comfortable - king bed, sofa, desk, large flat-screen TV. Breakfast options were plentiful, from cereal, to make your own omelets and pancakes. Only place I've ever stayed that had small packets of salsa for your eggs! Yum! Will be my go-to place whenever I need a hotel in Biloxi.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and they thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Security probllem"

2
03/01/2018

The only reason I am not giving this a terrible, is the guy on duty the night we were there was super helpful. He did everything he possibly could to make our stay pleasant. Breakfast was absolutely the best we had our whole trip. Now for the downside: There was a very serious SECURITY PROBLEM. The back door (which should require room key entry) would not close good so anyone could walk-in. The room was extremely out dated. Not enough electrical outlets for our electronics and the ones there were inconveniently located. The carpet was poor quality and felt if it had sand in it. The bedding needed to be improved.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Miscommunication "

4
31/12/2017

I booked with my bestwestern loyalty points. We was supposed to stay in biloxi but they booked us in Gulfport after an hour on the phone they put us here. Great staff,rooms,location. Downtown Ocean spring just a short trip away with good good and drinks. Love the drive into biloxi and the view is great.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Mr. Dwayne, Thank you for completing the survey regarding your recent stay at our property. We thank you for rating us 4 on our rating scale and we hope to see you soon in a near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"It was good overall"

3
21/12/2017

Stayed one night on the way home from Orlando. Hotel is easy to find. Outside looks nice and lobby was clean. Evening and morning desk clerks were friendly and helpful. Our room was clean and comfortable. The rooms definitely need updating and a fresh coat of paint. Bathroom needs update too. Breakfast was good, and had a varied selection of items.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great place!"

5
25/11/2017

Excelent place, the breakfast was delicious with variety for people with different tastes, also with healthy options, it is close to many beautiful cities, the people that work at the hotel were very nice, the guy at the front desk helped us by telling us what we could do around, and the cleaning lady was also very nice, the place was clean, so the people who clean do a great job. Excelent place to stay.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for taking the time and writing such a nice review about your recent stay with us. We are glad that you enjoyed your stay and our staff thank you for the compliments. We hope to see you again in near future. Thank you.

"Road Trip"

5
20/11/2017

This motel is very clean. We were on a long road trip,5 days each way. I was a nice place with afternoon snacks and a good selection for breakfast. It was close to restaurants and shopping. It was just off I-10.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Quiet Place to Stay"

5
20/11/2017

Very nice hotel, which was clean and neat. The employees were very friendly and helpful. Breakfast was a cut above most hotel breakfasts. Good location for the hotel . We wouldn't hesitate to stay here again.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Ms. Michele Smith, Thank you for completing the survey regarding your recent stay at our property. On behalf of our team we would to thank you for rating us 5 on our rating scale. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Looks like a nice hotel... on the outside..."

2
19/11/2017

Our room smelled like mildew. A friend had to request another room due to the smell in theirs. We had 1980-style trim that had been repainted quite a few times. Paint was cracking on some trim and the wall. Overall our room gave us an 80s-90s vibe. I doubt I'd stay at this location again.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Good Hotel within minutes to Ocean Springs and Biloxi"

5
17/11/2017

Very clean hotel, great management and very Friendly Staff. Always stay here when on work assignment at the shipyard in Pascagoula. Housekeeper 'VIB" always had the room cleaned so I never had to wait on my room to be done when I returned from the job each afternoon. Fresh Coffee always maintained at the front lobby. The Complimentary Breakfast is good with plenty to select from.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our team we would like to thank you for your compliments and for your rating of 10 on our rating scale. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Good hotel, Bad breakfast"

3
14/11/2017

Everything about the hotel was great other than the free breakfast. The staff was very friendly and helpful and there was plenty of well lite parking. Never had any problems with the key cards. The hotel was easy to find right off I-10. The room was very clean and pleasant. The only problem was the free breakfast. The orange juice was tasted and looked rotten and the bread tasted moldy, and the biscuits were hard as a rock. I told the staff about the orange juice and she changed it but even the new one tasted rotten, The color wasn't even orange, It looked grayish to me. If I ever go back I will have breakfast somewhere else. Again, Other than the breakfast I feel the hotel was a very good value.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Thank you for rating us 9 on our rating scale and we hope to see you soon in a near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"nice kept secret but not in hub of Biloxi"

4
10/11/2017

excellent staff Clara and the rest of the ladies are always very welcoming and helpful. The cleaning staff is also very friendly and accommodating. My only complaint is that it is advertised as Biloxi but it closer to Ocean Springs as far as the hubbub of the city life.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Ms. Lisa Ray, Thank you for completing the survey regarding your recent stay at our property. We thank you for rating us 4 on the rating scale and for your compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Couples Weekend"

5
06/11/2017

Greeted with a smile and friendly. Bed comfortable and clean room spacious. Staff helpful and always had a smile. Breakfast was Excellent. Great location near eating places and shopping. Great WiFi service.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soo

"Stopping Over In Biloxi....On The Way To The Big Easy"

4
06/11/2017

Best Western Hotels Are Already A Cut Above When It Comes To Quality & Comfort. But When You Can Stay The Night In A Bed Western Plus Using Rewards Points...You Keep Searching More Points To Earn & More Places To Explore.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing this review about your recent stay at this property. Your business is valuable & your feed back is important to us as it tell us what we are doing right and where we need to improve. Please come back and stay with us again.

"Nice location"

4
28/10/2017

Very friendly staff, convenient location to Ingalls shipyard and Biloxi, MS where eateries are abundant. Next to interstate 10 and easy to find. 25 minutes to Gulfport airport. Parking is free and well lighted.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and they thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good experience"

5
25/10/2017

Had good experience with Best Western (Kerrville,Tx) last night so decided to make this stop on my way to FL. Receptionist was courteous and informative. Room is clean, looks new. Would highly recommend hotel for the experience and value.

Syed N, Manager at Best Western Plus Cypress Creek, responded to this review
Dear Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our team we want to thank you for your compliments and we would like to see you soon in a near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Black mold in the bathroom!"

1
16/10/2017

we stayed in room 126 and when you opened the door you could smell the mold!! Very unexceptable for a Best Western Plus!!! I have pictures of the mold and of the swimming pool that had shingles and other stuff in it. we couldnt even swim!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. We apologize for any inconvenience but surprisingly you did not say thing during your stay as we would have taken care of it immediately. The pool is closed for the season as there is a sign on the pool door. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Dirty and ineed of remodel"

2
12/10/2017

Would not recommend, dirty, outdated rooms, dirty, dirty, dirty, dirty, dirty, this is a $60.00 room at best.asdfghjklzxcvbnmoiuytrewqasdfgghjkllkjnbvcfresrtjngkidsbeofjhetrttnvmcuhfvgjkjhvtiyuasdfghjklmnbvcxzqwertyuioplkjhgfdsazxcvbnmqwertyuioplkjhgfdsazxcvv Why do you want reviews you do not compensate anyone for there stay, and there is no excuse for a dirty property.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Cruising the coast"

5
10/10/2017

WONDERFUL facility and staff. The area is safe to be. A very nice area close to retail stores and restaurants. Not a over crowded area. Easy to access Hwy 90. Love this facility. Vib, Scott, Octavia, David and Coara all just wonderful.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Ms.Rasch, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire staff we thank you for your compliments and we appreciate you staying with us. we hope to see you in a near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Very happy customer"

4
08/10/2017

We stayed here to get a better price during the week of Cruzin the Coast. We were very pleased with the location, outside appearance, inside appearance and the room. We had issues with a light above the vanity and the manager in his suit and tie went out of his way to replace the entire fixture for our stay to be more pleasant. I would definitely stay here in the future!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property and we are happy to know that you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Stay!!!"

4
04/10/2017

Every time I come to Biloxi, I stay at this hotel. It is only a few miles from downtown Biloxi. The rooms are clean, staff is welcoming, and there is complimentary breakfast (which I love by the way). Breakfast is served from 6 am. to 9 p.m. and it includes, grits, bacon, potatoes, eggs, sausage, biscuits, fruit, cereal, pancakes, coffee and juice.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We are glad you enjoyed your stay and our staff thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good stay"

5
01/10/2017

Hotel was very nice and the housekeeper were extra helpful.. The pool area was so clean and it just had a nice vibe.. Everything was so clean and me and my boyfriend really enjoyed it, he actually ate the breakfast.. VIB

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing such a nice review regarding your recent stay at our property. We have conveyed your gratitude to Ms. Vib who took care of your room and she thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Highly recommend!"

5
30/09/2017

We stayed here on a whim after a disappointing check-in at a nearby location. The staff was eager to help, the rooms were clean, breakfast was great! Everything I needed was there. I am especially thankful to Vib for her high standards of cleanliness, and to Octavia for going the extra mile to help me transfer my reservation. I would definitely stay here if I'm ever passing through again!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing such a nice review regarding your recent stay at our property. We have conveyed your gratitude to Ms. VIB & Octavia and they thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great trip."

5
24/09/2017

Great trip, very clean, great employees, great breakfast. Enjoyed my stay, service was really good, employees were very helpful . Felt like I was home, I would stay there again. The breakfast had a wonderful choice.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review and giving us 5 star rating. We are glad you enjoyed your stay with us and all our staff is grateful for the nice comments. We look forward see you again near future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Fantastic Everthing"

5
24/09/2017

The employees, rooms and breakfast are excellent. The Hotel itself is immaculate. I would recommend this hotel to everyone. The laundry facilities came in very handy and was clean and priced well. KUDOS

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Management staff of the Best Western greatly appreciates your compliments and thank you for your business. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"average at best"

3
22/09/2017

The staff was very good, quick to please, rooms left much to be desired old beds springs poking threw the mattress, sheets cheap as I have ever seen. Forget the breakfast, food quality at best was poor, along with an attitude from the attendant that was that of a concentration guard. Obviously showing how the management felt about the breakfast program. YUCK!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Why I stay here and no place else on way to Baton Rouge."

5
20/09/2017

Very enjoyable place to stay in all respects. The staff is amazing, so friendly and helpful in any way they can. Very clean and great beds! Very good price for what you get, super breakfast! You can't go wrong staying here. Very experienced and friendly staff, which have all been there for quite some time, which speaks volumes for staff and management.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Our staff is grateful for the nice comments about your recent stay. Your business is very important to us and we value your feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Always a great stay!"

5
20/09/2017

I love BW Cypress Creek (Biloxi) MS. They have the greatest staff ever, and the rooms are always extremely comfortable! Vib, in housekeeping, is outstanding!!! I will definitely be back next time I am in Mississippi. This hotel is also very convenient to the casinos if you like that sort of thing. D'Iberville is just up the road with just about any kind of food you want to eat, and a really nice theater there as well.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for the compliments and all our staff greatly appreciates your comments. We are happy to have you as our guest and you are always welcomed. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"very friendly staff."

5
20/09/2017

very clean rooms. Vib did a great job cleaning our room. very good breakfast with lots to eat. clean parking lot. close to interstate 10. beds were firm and comfortable.good air conditioner and quiet.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for giving us the 5 star rating for your recent stay. We have conveyed your gratitude to our staff & specially to Ms. Vib and they all thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Right off expressway "

4
19/09/2017

We stayed at this hotel one night, very convenient to highway. The front desk was helpful and the room was clean. We had a small refrigerator in the room, which was convenient. Free breakfast the next morning was good.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property and we are glad to know that you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice Motel"

4
17/09/2017

The Best Western Plus Cypress Creek was clean and well kept. The desk staff was helpful throughout. Viv, the housekeeper was great. Scott at the front desk was kind and most helpful. Claire, the assistant manager was helpful.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We are glad you enjoyed staying with us. We have conveyed your gratitude to Scott & Ms. Clara & they thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good staff, clean room, affordable price"

5
10/09/2017

We booked through a third party website and we were very happy with both price and cleanliness. We did not make it to the breakfast so I cannot comment but I did see several people enjoying it. I would stay here again.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property and we are glad that you had a satisfactory stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

"The hurricane "

5
09/09/2017

Nice hotel and excellent break fast sausege fruits waffle everything is nice and clean house keeper vib she clean my room she gave me planty towels everything she was very helpful and very nice I will come back here she's make me feel like family I talk to my friends and come back again

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing this review and giving us 5 star rating. Ms. Vib is a very valuable asset to this property and we are proud to have her on our staff. We value your business and your feed back is important us as it tell us where we are doing good and where we need to improve. Once again thank you and we look forward to see you sson.

"George"

5
02/09/2017

Room service was nice, room real clean. Vib was very nice, helpful. I will Be back with my family again. The staff was very inviting and nice. Had fun at the pool. Parking lot was clean and nice. Brealfast is good and hot. I enjoyed my stay. I enjoyed with vib

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review and giving us 5 star rating. We conveyed your gratitude to Ms. Vib and she thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very Nice Staff"

5
01/09/2017

The staff is very friendly and helpful, especially Vib with housekeeping she was very nice and helpful. I recommend staying at this Hotel, its very clean and seems new, has a good gym, business center, and great breakfest.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Mr. Burch, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"very clean!"

5
23/08/2017

clean comfortable room at a great price. I would recommend it to all of my family and friends. The bed was very comfortable. We were on a road trip from Georgia to Texas and it was easy to get on and off the freeway. The breakfast was very good.

Syed N, Manager at Best Western Plus Cypress Creek, responded to this review
Dear Ms. Janet, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Excellent "

5
18/08/2017

Great place to stay. Would stay again and again. Vib, the housekeeper, was excellent and very friendly. The lady at the kitchen, Nadian, was the best kitchen attendant that I have ever met. The attention to detail was extraordinary. She lines up even the packages of salt in perfect order. The food was excellent. Would recommend to stay here. Everything very clean.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review and giving us 5 star rating regarding your recent stay at our property. We have conveyed your gratitude to Ms. Vib & Nadine and they thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Outstanding Service and Value"

5
12/08/2017

The location of this hotel is near perfect for beaches, local sights and casinos and for a very reasonable price. All staff personnel were friendly, courteous and professional. The outstanding person was Vib our housekeeper. We will specifically request her on our next visit.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review and giving us a 5 star rating regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great time!"

5
08/08/2017

I loved staying here. There were 4 adults in one room, they were very responsive to our needs and requests. The staff was friendly, the rooms were nice and affordable! I love the fact that they had a microwave in the room, because I do not see that in many hotel rooms. My family will use this hotel chain again for our vacay needs!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Moms weekend out"

3
07/08/2017

There was a strong smoke smell due to a customer down the hall smoking in their room. The front desk manager brought us some room spray but it didn't cover the smell. The pool was extremely dirty and we were very upset about this. There was hair and bugs in the pool and it was extremely cloudy. The toilet kept backing up, the front desk did try to remedy the situation.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Clean and comfortable with a great breakfast!"

5
29/07/2017

We stYed here on the way home from a family visit. It was very clean and the beds were very comfortable! The employees were very friendly and happy to help! The free breakfast was wonderful with sausage, some bacon, hash browns, eggs, biscuits, gravy, yogurt, cereal, fruit, bagels (etc), and pancakes. They had a pancake machine that your could watch through the side! My sister-in-law is in a wheel chair and could get into the bathroom on her own, and the bed was easy for her to get on and off of. I would definitely stay here again!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review and giving us 5 star rating for your recent stay at our property. Our staff thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice friendly service"

5
27/07/2017

Our room looked just like the photos on the internet. We had a king suite. The breakfast was adequate and there was a microwave if it wasn't hot enough. The staff was very friendly and Vib the maid was very sweet and personable. I wouldn't hesitate to stay here again. We used the back roads to the beach in Biloxi which was very easy to navigate and not far from the hotel.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Bad Choice"

2
24/07/2017

This pictures from the internet is not what this hotel looks like. It is outdated, little to no customer service, the breakfast is horrible (everything cold including the coffee), the mattresses are in great need of replacing. I do not recommend this hotel. The price is not worth the comfort and hotel amenities this hotel claims to offer. LOOK SOMEWHERE ELSE

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your business is very important to us and we value your feedback.

"good room service"

5
23/07/2017

Ms. Vib is a very good when it comes too cleaning and making sure we have all our thing cleaned and replaced also very helpful and very family friendly , and the service all around is top of the line also breakfast is awesome and swimming pool is cleaned daily and very nice also property inside and out is flawless !!!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for giving us a 5 star rating for your recent stay at our property. We have conveyed your gratitude to Ms. Vib who is a very valuable member of our staff and she thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great housekeeper Ms. VIB "

4
23/07/2017

We had a great house keeper in the hotel she was magnificent .She did everything she was suppose to do .She cleaned the room and bathroom well .She also vaccumed .She was very friendly. We thank her for making our visit great by keeping the room clean.When we visit Biloxi MS again we will make sure to visit the Best Western Plus Cypress Creek Hotel. Thanks again Mrs. VIB

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. Ms. Vib is a very valuable member of our staff and we are proud to have her on our team. We have conveyed your gratitude to her and thank you for the compliments. We hope you will come back and see us again soon.

"Great property!"

5
22/07/2017

We just returned from a week long trip with 3 baseball teams. We had 32 rooms for 8 nights. The management and staff of this property went out of their way to make our stay a great one. From making the group reservation, to check-in, check-out and everything in between, we were greeted with smiles and great attitudes. The property was very clean, the beds were comfortable and breakfast was good. Clara, Scott and Octavia at the front desk went out of their way to accommodate every request and always had great attitudes. Morise, Vib and the rest of the housekeeping staff also did a great job. I cannot say enough nice things about the owner, San. He made the entire reservation process a breeze, and even offered to provide our group with a hospitality room for the week so that our 34 players had a "home base" to eat meals, play games, watch movies, etc. We enjoyed our stay at this property and would definitely stay here again in the future.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review & giving us a 5 star rating for your recent stay at our property. It was a pleasure to serve you and my entire team is grateful for such a nice review. We deal with lot of groups all the time but I must say that your group was one of the best organized & most well behaved group we have ever had. Your business is very important to us and we value your feedback. My entire team would love to have your kind of group at any time. We hope to see you next year again.

"Great Stay"

4
20/07/2017

We made reservations while still on the road. We arrived and a lot of people there for baseball tournament, so they put us away from he crowds. Yay! Comfy beds and good sized breakfast area, although somewhat limited on the food choices. Desk clerks were great.

"Mrs. Sanchez"

5
18/07/2017

This place is great the staff is friendly and VIB in housekeeping is wonderful! Very accommodating for such a large group! The staff does a great job at making you feel at home! Rooms are clean and the breakfast is awesome! So glad we could spend our time at a place that makes you feel like you're at home! Thank you to the staff and a special thanks to Vib for always greeting us with a smile! :)

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Dear Alexis Jones, Thank you for completing the survey regarding your recent stay at our property. Ms. Vib is a very valuable member of our staff and we are proud to have her working for us. We have conveyed your gratitude to Ms. Vib & she thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, San Naqvi General Manager Best Western Plus Cypress Creek

"Your like Family"

5
05/07/2017

Everyone at Best Western is like Family to us. Clare, Scott, Vive and Nadine treat us so well. We love them all and always have the Best Time. The Gulf Island Water Park was Great for our Grand-Kids. Look forward to next time. Rick and Brenda Wolf, Stephen and Stone McCraw.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Our family is grateful to your family for all the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very nice employees"

5
05/07/2017

Great service from all employees. We had a little inconvenience but they helped us out very much. From Manager, Front Desk and Housekeeping. Very Friendly service. The room was excellent!! Very nice hotel!!!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for giving us a 5 star rating about your recent stay at our property. We have conveyed your gratitude to all our staff members & they thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Unimpressive and Excuses from The General Manager"

1
04/07/2017

Sadly our stay was not what it could have been. There was a strange smell in the lobby that lasted for well over a day. It smelled vaguely of the ocean and after getting out of the car following a long drive, we thought it was just a natural smell. We later realized it wasn't. Also, the breakfast was definitely subpar. The staff seemed completely unprepared each morning and constantly ran out of items. Also they could not keep up and served much of the food cold or lukewarm. On our last day we decided to get breakfast at a local restaurant, there was not even coffee made when we left. The beds were excellent. We slept great each night. Also the rooms were large and well maintained. The water was horrible, but I suspect that has more to do with the local water supply than the hotel. When I received a survey from Best Western I filled it out honestly. I then received an email from the general manager. He tried to claim the smell was quickly dealt with, yet the staff knew nothing of it when I commented on it to them as I checked out, the same people who checked me in. Also he tried blaming his guests, saying they expected more from a limited service hotel than they could offer. I'm not sure if he was trying to blame me or his other guests, either way he fell short and showed little class in trying to blame others. With some work and a better GM, it could be a good facility.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Once again I apologize for the inconvenience and I would like you to know that I was not trying to blame you about it but trying to explain that smell was not from the hotel. In fact I never experience such a smell ever before. However myself & my staff mopped the floor & sprayed the deodorizer few times & I don't know what else we could have done. We had a family reunion in the hotel and my staff had some difficulty handling this group. I would like to assure you that we had a 5 star rating reviews most of the time from our guests on Tripadvisor and other social media. I would like you to know that your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will give us another chance and come back and see us again so that we can take care of you the way you deserve as our guest.

"Great time"

5
29/06/2017

Always a pleasure great staff very professional great service love the breakfast and we wasn't disturbed by any cleaning or neighbors will definitely be back soon thanks again!!! One other thing thank you Scott at the front desk and the cleaning staff very professional and very helpful with all our needs thanks again will be back soon !!!!!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for giving us a 5 star rating. We have conveyed your gratitude to all our staff members and specially Scott who is a valuable member of our staff and he thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Surprised!!!"

4
29/06/2017

We stayed here for week while working in this area!! Very nice staff, great breakfast, and very clean!! We will stay here next year!! This was surprising because you can tell it is an older hotel, but the owners and management really take care of it!! Talk to Ms Vib, she takes care of the second floor, she reminds me of my grandma, always helpful and friendly!!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to all our staff & specially Ms. Vib who is a great asset to this property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice"

5
28/06/2017

I had a wonderful time.Staff was very helpful and awesome.the hotel was clean and bright.the lady that helped me was very informative and sweet.the room was more then i expected,so tjat was a big plus.Breakfast was amazing

"Wonderful stay"

5
27/06/2017

Coming from Hamilton Ontario, we were looking for a place to relax and near to Alabama! It was perfect, nice breakfast, comfortable beds, and quiet! I was so happy to sit by the pool and chill. Beaches, casinos and shopping were near by.

"Vacation"

5
27/06/2017

The staff is very pleasant and upbeat. We personally encountered Mrs. Vib who is in housekeeping and is extremely kind and helpful,and personable. Mr.Scott who works in the front desk,is so kind and definitely helpful with customer service.

"2nd time honeymooners"

5
30/05/2017

Very clean and professional. Very convenient location to Nola, Biloxi and Mobile for tourism, dining and shopping. Desk clerk during checking in was very knowledgeable and accurate with his answers to our questions and well-spoken.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing such nice review and we conveyed your gratitude to all our staff members and they appreciate your compliments. We value your business and your feed back is important to us as it tell us where we are doing good and where we have to improve. Thank you once again and we look forward to see you sometime soon.

"Very nice relaxing day away from home"

5
27/05/2017

Very nice relaxing day away from home at this Best Western. Nice big room, comfortable bed and nice hot shower. Really good breakfast with eggs, bacon, sausage, biscuits and gravy plus hot and cold cereal and fruit. Close to everything that we wanted to see and do. Will come back to visit this Best Western in the future.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you very much for writing such a nice review. Your business is very important to us and feed back from our guests help us to improve our service. We look forward to see you again and in the meantime if you need any assistance, please do not hesitate to contact us any time. Once again thank you for the compliments.

"Overall, good experience."

4
25/05/2017

Very comfortable beds, friendly staff, nice breakfast, but strong paint and musty odors in hallways and room. Hopefully, this was situational, as they were very convenient to the Biloxi casinos, and we would like to try them again.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have sometime repair work going on which is necessary for the maintenance but it is always temporary. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Overnight stay in Biloxi"

4
09/05/2017

This hotel is actually in Ocean Springs or so I was lead to believe. No matter. It was a nice place to overnight. The front desk check in was quick and helpful. Advised me how go log on to wi-fi. Room was clean, bed comfortable. Coffee available in the lobby in the evening which is a big plus for me. Breakfast was very good. Check out was again very quick the next morning. Front desk was helpful in directing us to the lighthouse in Biloxi and how to get to our next destination which was Vicksburg. There is a Waffle House across the street and gas station nearby. Parking is adequate and well lighted. At rush hour it may be a little dicey getting into the hotel as the driveway is very near the corner. If so, go up the road and turn around to come back and make a right turn into the parking lot.

"Southern hospitality"

5
07/05/2017

This hotel was so nice! The staff was super friendly and they made our 4 night stay very comfortable. Vib was really sweet and helpful. Scott at the front desk was friendly and helpful also. Great southern hospitality!! Thanks so much!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing such a nice review & we are glad that you enjoy your stay with us. We have conveyed your gratitude to Ms. Vib & Scott. We hope to see you again in near future.

"Best Western Plus cypress creek"

5
28/04/2017

Stayed here for three nights on Business. The Best Western Plus Cypress Creek Hotel was quite, clean, and relaxing. Breakfast was good and the staff was friendly and helpful. Recommended some great local restaurants. Great stay!

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and they thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Enjoyable experience"

5
23/04/2017

A nice stay, it was very clean and comfortable, had a good breakfast and wonderful customer service. Nothing much in the immediate vicinity but minutes away from Ocean Springs MS and Biloxi MS so lots to do.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Our staff thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Stop Over"

5
10/04/2017

We were on our way to Shreveport and stopped for the night. The hotel was very nice, staff helpful and the bed comfortable. The breakfast was typical for Best Western, fresh fruit, eggs, bacon, cereals, juices.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for taking the time to write this review. Your business is important to us & your feedback help us to know what our guests like or dislike. We hope to see you again near future.

"Friendly staff"

3
03/04/2017

Very friendly staff on check in. Hotel seems older and could use some updates. Slight odor in hallways, like carpet needs replaced. No problems, just not as nice as most BW Plus Hotels we've stayed in previously.

Syed N, General Manager at Best Western Plus Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Just to let you know that we are doing a major renovation in rooms this fall. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Terrible"

1
23/03/2017

I was a part of a group of over 80 people who stayed at this hotel earlier this week. The front office staff (namely Sabrina and Scott) were absolutely wonderful, but the housekeeping was HORRIBLE! Not only did my room have a bad odor, but my bathroom was FILTHY! There were fresh towels hung in the bathroom, but the floor and tub were disgusting. The bathroom was cleaned after reporting it's condition to the front desk. On the second day of our stay, our group left the hotel around 8:30 a.m. and returned around 9:00 p.m. only to find that housekeeping had not cleaned our rooms AT ALL. I reported this to Sabrina at the front desk, and she informed me that housekeeping was gone for the day.....which left her with rounding up clean towels for our large group to be able to shower that night and the following morning. I am so thankful she was willing and able to take up the slack for housekeeping, but I will NEVER stay at this hotel again or recommend it to others.

Syed N, Manager at Best Western Plus Cypress Creek, responded to this review
Let me start my thanking you for taking the time to let us know about your recent. I sincerely apologize for the lack of service you received during your stay. we certainly enjoyed having your group with us. I have shared your comments with all departments including extra with Sabrina and Scott. By giving this feedback we are able to see where we could improve and we will certainly will take this to heart and make changes to see that this type of service is not given in the future. We again, thank you for your time and we do hope that perhaps sometime we might have the opportunity to serve you again with improved service. have a great evening! Judy Bird, Asst. Mgr.

"Great lication"

5
14/03/2017

Great place to stay in biloxie, reasonable price clean comfortable rooms. Good breakfast, micro fridge in room. Best place to stay if you prefer not to stay at a casino. Have stayed here at least 6 times and will stay here again

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Mardi Gras"

5
02/03/2017

My boyfriend and I went on vacation here for a week during Mardi Gras. We rented a king suite with a spa bath and it was beautiful. I would recommend this room to anyone. The receptionist was perfect, if we had any complaints they would resolve it ASAP. Vib the cleaning lady was so sweet. She always made sure our stay was comfortable by providing us with everything we needed. Thank you best western for making our stay as comfortable as possible.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We appreciate your nice comments about your stay. We have conveyed your gratitude to Ms. Vib & our Front Desk staff and they thank you for your compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Traveling Senior Citizens"

5
22/11/2016

The staff was extremely courteous and professional. Octavia made us feel welcome when making the reservation on the phone and when we arrived. Our room was very clean, and the king size bed and pillows were comfortable..We felt rested and ready for a ten hour drive the next day.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to Octavia and she thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Pre Thanksgiving visit daughter in Air Force "

5
21/11/2016

Hotel was excellent in all categories. Great staff, excellent breakfast, outstanding housekeeping staff especially VIB who took excellent care of our room during our entire stay. Will definitely stay at Cypress Creek during my next visit. Will be staying at Best Western Plus wherever I travel. Thanks again for such a great stay.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and they thank you for your compliments. Ms. Vib is an asset to this property & we are proud have some one like her on our staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Was much better last year"

1
14/11/2016

This was a great hotel when I stayed there last year. This year the bathroom looked like it was repaired by a child and the bed was like a slab of concrete. Complained to the front desk Saturday morning about the bed and was told, "some people like a hard mattress". This is Customer SERVICE, you tell someone that others wouldn't complain about the mattress. I WILL NEVER STAY at this hotel again period and will advise all others not to stay. Did this hotel change owners?

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please call us and we will make sure that your next with us is as satisfactory as you would like it to be. If I can provide any assistance, please don't hesitate to contact me directly at 228-875-7111.

"Happy "

5
22/10/2016

Everything was GREAT. The Staff Was AMAZING & Ms. Vib was very friendly & courteous! Definitely will be back! Pool was clean, breakfast was great & kept long enough for you to eat in a timely manner.! 5 star service!

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and specially Ms. VIB who is an asset to this hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Great Location, within 10 minutes of lots of casinos."

4
19/10/2016

Small hotel right next to Highway 10. Close to all major casinos. Not much to eat within 10 minutes. McDonalds, Wendy's, Dominoes. Room was clean. Had a small table and 2 chairs, which came in handy. No hair dryer. Sink area is separate from toilet area. Beds were comfortable and AC was great. Soundproofing between rooms was good, other than people letting their doors slam. Breakfast buffet was uninspired.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We are sorry that you did not like our breakfast and would welcome your suggestions as to how we can improve further. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Great Place to stay"

5
14/10/2016

The breakfast was really good. Bacon, two kinds of sausage. Potatoes, biscuit and gravy. Waffles, cereal, fruit, muffins, danish, yogurt with toppings, Jucies milk, coffee . There were more but I can't remember them all. The rooms were clean and nice. Not a fancy place but great stay for the money.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We are glad that you liked our breakfast. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"My Review"

4
13/10/2016

The room was fine, the location was ok. The staff was friendly. The room was over priced for the norm, but I realize it was a very busy weekend in that area. I would stay at a Best Western again. It was overall better than average

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"good hotel"

5
09/10/2016

would recommend to anyone who is not concerned about being on water..is several miles from water, but has good roads for access...like not being in all of traffic..several good mom and pop restaurants in area.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We are about 7 miles from the beach and casinos & all major chain restaurants and the next exit about 2 1/2 miles from the hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Clean hotel in USA"

5
17/09/2016

Friendly courteous staff very clean. Vib in housekeeping was very helpful courteous and friendly, changed my sheets and made this stay very comfortable for me and my family. Breakfast was served every morning on time, with great varieties.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Ms. VIB is senior most and very valuable employee. We have conveyed your gratitude to her & she appreciates your compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Fun trip"

5
15/09/2016

We arrived in Biloxi early in the morning . The trip was a last minute idea. We've stayed in this area before . But never at this hotel and very pleased that we decided to try this best western. The staff is very efficient and friendly. The room we had looked recently remodeled and very clean. Our housekeeper's name was Vib. They also had a very nice free breakfast with waffles, eggs and hot / cold cereals, etc.. When I decide to come back to Biloxi I will definitely stay here again if there is a room available

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and specifically Ms. VIB. They all appreciates your compliments & thank you for writing such a nice comment. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand

"Trip"

5
11/09/2016

Wonderful stay! The staff is nice and the rooms are nice and clean. I really enjoyed my stay. The customer service is excellent. The housekeeper named Vib is so sweet. Thanks Vib for making sure we had everything we need in our room. I will make sure to stay here when I return.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We appreciate your nice comments about our staff and specially Ms. Vib and we conveyed your compliments to them. We are proud of having Ms. Vib on our staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Overnight trip"

3
06/09/2016

I have stayed at several Best Western Hotels .I always enjoy the free hot breakfast .The hotel is nice and clean.Nice safe area.Bed was nice and soft.I would definitely stay here again. The price is good also.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Great Value and Location"

5
31/08/2016

This hotel is located just off of I-10. The hotel appeared to be new or very well kept. The bed was just okay. They have both hot and cold items for breakfast. The staff was very friendly and helpful.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and they thank you for the compliment. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Super clean hotel "

5
30/08/2016

Super clean hotel, very clean room, I stayed in 211 and the room was immaculate. The staff was friendly especially Vib, who is in housekeeping, and Sabrina at the front desk. Highly recommend this hotel and the area of ocean Sorings . Breakfast was plentiful and delicious and so clean . Great stop in Biloxi, will come back soon to stay here. A ++++++.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Our staff is grateful for the nice comments you have posted about this property. Thank you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"overpriced"

3
06/08/2016

Not an eye appealing place to stay - dirty towels in our bathroom left hanging from the hook on back of the door, door to room would not close properly, no pillows, sheets or blankets for the sofa bed - would not spend the money to stay here again. Continental breakfast was the only redeeming feature.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 228-875-7111.

"Great weekend getaway"

4
06/08/2016

Overall a very convenient location to the Biloxi area. Friendly and helpful staff. Clean rooms that show a little wear - but then again, you are on a tourist beach. Easy on and off Interstate access. Be sure to check out Ocean Springs, The Shed, and Hops and Growlers.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"no title"

3
31/07/2016

If the drapes and curtains are replaced and the mildew smell removed this hotel would be an ideal place to stay. The breakfast was excellent and the counters and tables were spotless. The staff is excellent and anxious to please. It would be worth checking out after the necessary improvements are completed. I hope they work around the beautiful mosaic tile floor.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. I assure you that the items you have mentioned in review have now been taken care of. However we appreciate your comments and we apologize for any inconvenience. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Bad business"

1
29/07/2016

I will not ever stay there again when we were there someone was murdered about 2 hours before we got back to the room they used the back door so no one would know and never seen a cop when we went to see family later they told us about it and they told us we could have checked out at 8:30 that morning and got our money back but not that late in the afternoon when they hind it from us so how was we to know about it!!! Will not ever be going back there again!!!

"Get Away "

5
29/07/2016

My husband, best friend and myself checked in July 23, 2016 and stayed until the morning of July 29, 2016, we were originally had planned to leave on the morning of the 28th but enjoyed our stay so much we extended it for an extra day. The staff is amazing, very friendly and helpful! I read some of the reviews from a few of the others that were negative around the same time as we were there and was in shock at the negative remarks, we were treated very well, complimentary breakfast had good assortment of items to choice from, rooms clean, bed comfy and room had the essentials needed! Big shout out to Lisa, Bob and Octavia for making us feel welcomed! Will definitely be back!

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Pros and Cons"

3
26/07/2016

Pros: Comfy bed, clean sheets and pillows, AC that worked. The hotel was quiet. The bathroom fan worked. The gym was well equipped. We didn't use the pool, but it looked like a nice little outside pool. The room had a micro and fridge. These are all things I value highly. Cons: the breakfast was so bad that I pitched it, and I never pitch food. The room smelled like wet towels, and the bathroom had dirt and hairs in it. The switches for the bathroom are on the outside of the bathroom, as is the sink. This makes it hard not to wake everyone up if you go in the middle of the night. The hairdryer needs to be replaced in 318. It has cracks on the plug and barely works. The channel changer did not change channels unless you pressed in the channel, but the tv itself had a nice clear screen. If you get the breakfast or the coffee (I wouldn't), take it back to your room because they only have a few cafe tables with four chairs each at them. You can hardly fit two at them, let alone four. We used the front parking lot. The back lot, which we viewed from our window, was barren at night. We had to ask for more towel because we only had three towels for four people. I LOVE Best Western, but I will pick a different one next time.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. We take your feed back very seriously assure you that we will do our best to rectify the problems you have mentioned. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 228-875-7111.

"Best western Hotel Review"

2
22/07/2016

Upon arrival, staff was very courteous and very helpful. I really appreciated the agent. He went the extra mile to make sure everything was correct and ready. The room was a different story. Old, bathtub was dirty and dingy. A roach crawled over my toes. The bed was comfy but pillows were not. I sprayed the sheets down with disinfectant and refused to even try the breakfast. I will never stay at this hotel again!

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 228-875-7111.

"Nice place"

4
19/07/2016

I came to Biloxi for a quick trip to visit family at Keesler Airforce Base. Rooms were very clean, staff was super helpful and friendly. Beds were very comfy. I would definitely stay here agian. Location is convenient off Highway with plenty of places to eat. Only about 15 minutes to the beach and Casinos if that's what your there for. ;)

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and they grateful for the nice comments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Excellent service"

5
19/07/2016

This motel was clean and well kept. The staff was specially helpful. We arrived late at night before having dinner. The woman at the desk made a good recommendation for somewhere to eat and gave us excellent directions for getting there. The breakfast staff was also very helpful and helped us have a pleasant breakfast. We remembered that we had stayed there before on a recent trip through the area. The only comment that I would give is that it is a little difficult to reach off the highway.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property and we are grateful for the nice comments & the rating you gave us. Sabrina was the front Desk Clerk and we are proud to have her on our staff. We have conveyed your gratitude to Sabrina and Breakfast attendant. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"BW Biloxi"

4
18/07/2016

We went on a 2-week road trip to the Smokey Mountains and then came home via the Gulf Coast route. One of the nights we decided to stay in Biloxi and we researched the hotels near the casinos that were also in good parts of town and found this Best Western to be the best value. The room was comfortable and the breakfast was good. It was only about 7 or 8 minutes from the Palace Casino (non-smoking casino) and easy access to the freeway the next day when we hit the road.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Ok hotel but musty smell"

3
13/07/2016

We had 3 rooms and all 3 had a musty smell that was strong. Staff was nice and gave us room freshener to spray. It was older but they have tried to do touch ups and some updates. Overall pretty clean if you can over come smell. Not with the $ that we paid, but if you get it on a not so busy time for less, it is an ok motel for a night.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 228-875-7111.

"Very Nice Stay"

4
11/07/2016

Very nice stay overall. Staff was very polite and accomadating. The walls were thin, noise level from the next room was bad. And the parking lot was too close to the windows so you heard car doors slamming and people talking loud. Rooms were clean and the linens were fresh.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
thank you for taking the time to write this review and appreciate your business and your feed back is important to us. Unfortunately the noise factor is sometime difficult to control. However if you let the front desk know than we can talk to the other guest. We thank you once again for stay & hope to see you again soon.

"Staff"

5
11/07/2016

Friendly and hard working staff especially Vib and Mr. San they have been so nice and kept things clean and orderly.. the breakfast in the morning is good and always stocked. They have been wonderful working with us while father has been in icu! High recommend this hotel.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for your nice comments about Ms. Vib & our staff. We are proud to have such a nice staff who take care of our guest. We have conveyed your gratitude to them & they are gratefull for the compliments.

"Lovely Hotel "

5
05/07/2016

We had such great time at the hotel it was beautifully clean the rooms were the best I've seen our room looked very updated and it was a great room very clean bathrooms. Our housekeeping maid Vib she was so nice we loved her hospitality. She would give us extra towels and other things if needed I would definitely recommend this hotel to anyone even with kids. The complimentary breakfast was amazing their breakfast was one of the best breakfasts I've had. The manger Sam was really nice and we enjoyed every minute of our trip. I would book this hotel again

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Ms. VIB is one of our oldest employee and we are proud to have her on our staff. We have conveyed your gratitude to her and she appreciates your compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Not worth Price Paid, Very Poor Quality"

2
05/07/2016

Traveled with group and experience worst hotel stay ever. Bedding and floor was wet, so it left a terrible odor in all the rooms we had. My toilet did not flush so my room had a mixture of terrible smells all together. Internet did not work at all. The price we paid for this hotel was no where near worth the value or service received. I stay in hotels very often and this was by far the worst.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately whole group was asking for a heavy discount on 4th of July weekend which was not possible. Only 1 room complained about the odor from whole group. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Me and a friend stayed for a week just on vacation to be at the beach."

5
04/07/2016

The house keepers were wonderful especially Miss Vib. The front desk attendants were very kind. I was not too pleased about the manager or supervisor....whomever he was but didn't spoil our time there because we really didn't have to deal with him in person. He just never smiled or said anything. Would just pass us in the hall with a straight face but his employees are wonderful people.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for taking the time to write this review. Your feed back is important to us as it tells us where doing fine and what areas we need to improve. We have conveyed your gratitude to Ms.VIB and she appreciates your compliments. Please do not hesitate to contact us in future if you need any assistance. We thank you once again for your nice commnets.

"Great stay"

5
02/07/2016

I stayed here for a week in June visiting family and had a very enjoyable time. The staff was great and the breakfast was always good and plentiful. The bed was very comfortable and had a Jucuzzi in the room. It is just off I-10 and convenient to casinos and excellent eating places in Biloxi. They give government rates to retired employees. I was never bothered by other guests or traffic noise.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and they thank you for your comoliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"BW Our home away from home"

4
01/07/2016

My wife and II are both retired and now we are taking the opportunity to trave around the country. We have become Best Western travelers based on the convenience, property condition, location and overall satisfaction with the staff and management of the Best Western properties we have stay at over the past year and a half. The BW staff at Cypresss Creek in Biloxi, MS. continue to meet the high standards we have come to expect when we stay at a Best Western property.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We are grateful for your nice comments about Best Western Plus Cypress Creek. Our staff appreciates your compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"A bit musky"

3
28/06/2016

The overall stay was ok, however the bed sheets felt like they were damp. This is the third time we have stayed at this location and did not recall the rooms being as they were. However, I do like the location of the hotel and the staff is always great.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. We have conveyed your gratitude to the staff & they appreciate your compliment. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 228-875-7111.

"Awesome place to stay"

5
26/06/2016

Rooms are great, they were very clean and spacious. We had a room with double beds and they were great. Sabrina Woods is very friendly and very knowledgable regarding the hotel and rewards program. This is definitely our hotel of choice.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to Sabrina Woods and she appreciates your compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228-875-7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Great location..."

3
20/06/2016

We have stayed here several times and on the plus side, the hotel is only about a ten minute drive from the casinos and with easy access to I-10. Our room this time had a very small bathroom and was not as nice as previous stays, so all I can figure is we booked a different type of room last time, or the rooms on the 3rd floor are not as nice as floors 1-2. In any case, I would probably stay here again unless I had a comp room at one of the casinos. If you are picky about your bathroom, you might check with the front desk when booking your room to ensure you get a bigger one. The staff is friendly and the room itself was comfortable.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for taking the time to write this review about your recent stay. We appreciate your business and your feed back is important to us. By telling us what you liked and what you did not like help us to provide you a better service. Please let us know about your choice of room in future so that we will allocate that room for you. We have different type of rooms and the guest can request what ever type of rooms they want. Thank you once again for giving us your feed back.

"Acceptable"

3
14/06/2016

Having stayed at other BW's I expected this one to be on par. It wasn't. Strong odor in room. Asked to be moved. Odor still there. Not sure if this BW was around during Katrina, but it smells like Katrina aftermath.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are seriously looking into cause of the smell as this is not a common complaint. However we will resolve it immediately. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 228-875-7111

"Convenient and pleasant stay"

5
11/06/2016

Although I was in the Ocean Springs Miss. area for business, I was able to enjoy some of the tourist offerings as well. BW Cypress Creek was conveniently located and nice. The pool was great! Rooms clean, and staff was super!

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at the Best Western Plus Cypress Creek. Your feed back is important to us as it help us to improve on our services for the better. Please do no hesitate to call us if we can be any assistance to you in the future. You may contact us at anytime on phone number 228 875 7111.

"It was okay for the great price."

3
07/06/2016

Close to the Walter Anderson Museum! The staff was very nice, the breakfast was the best part. We were pretty much the only ones there due to it being mid week and after a holiday. Pool was good; they even offer pool towels although it seemed as if some people from the other hotel was using it too. They left when we came in. Room was musty smelling due to the ac. Many are that have the same design. I used air freshener. There was a tiny bit of mold starting to grow behind the door in the bathroom. Over all a good deal for the money. We only stayed one night. I wouldn't want to stay more than just a stop over with kids.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for taking the time to write this review regarding your recent stay at Beat Western Plus Cypress Creek. Your business is important to us and your feed back help us to improve our service. Our pool is out door and some time it is difficult to keep a track on the intruders as we are located next to 2 economy hotels. However we be introducing a must key card entry system so that no outside guest can enter the pool. We have immediately taken care of the comments your made about mold starting to grow up in the room. Please do not hesitate to call us if you need any assistance in the future. You mat call us on Phone 228-875-7111.

"Terrible"

1
31/05/2016

First problem was that I arrived for check in and the two ladies at the desk did not greet me due to the fact that they were having their own personal conversation. When the were finished talking that's when I was greeted me. (3min) later. After check in we parked in the back due to having a truck and tailor we were informed that there was a back door we could use. Upon trying to get in the back door neither one of the keys worked so I had to carry everything all the way around to the front entrance and then up to the 4 floor. Upon entering the room everything looked ok but it is very out dated and is in need of some major renovations. I tried to call down to the front desk to ask a question but the phone in my room didn't work as well as the alarm clock was broken too but the bed was the worst of all it was like they dropped a wreaking ball on it, it was the worst bed I have ever slept in. For this to be listed as a plus hotel is ridiculous. As an Assistant Manager for Best western I travel and stay at a lot of BW Hotels in this is by far the worst one I have ever stayed at. I would not recommend this hotel to anyone unless they can properly train their staff and renovate the entire hotel to an up to day look and feel. All I need during any stay at any hotel is to be treated with respect and a clean and comfortable room. Unfortunately you will not get any of that at this location.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at Best Western Plus Cypress Creek.. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I will offer you a 50% discount if decide to came back again. Please call me in advance to make a reservation for you. If I can provide any assistance, please don't hesitate to contact me directly at 228-875-7111.

"Great stay for a family of 6!"

5
24/05/2016

Conveniently located for us as we journeyed from Missouri to Florida. Right off of I-10, but only a few miles from the beaches, Air base and businesses in Biloxi. Spacious, clean rooms - well built so noise was not heard from outside our room. The staff is very nice and the breakfast one of the best we've had at a hotel. A great value and a great stay.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"vacation for the kids"

4
05/05/2016

This was a very nice hotel , checkin was smooth, 1st room had wet carpet , was promptly moved to another room ,continental breakfast was good offering waffles, bacon, sausage, and numerous other items, kids Loved the pool it was very clean , the exercise room was small but it was nice and had updated equipment to use, there was a Dennys down the street if u want a late night snack. Staff was friendly and accomdating to guest

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. We appreciate your nice comments about our staff helpfulness and we have conveyed your gratitude to them. We are glad that children enjoyed swimming pool. We hope to see you again on near future and in the meantime please let us know if we can be of any assistance to you. You may call us on phone 2288757111 at any time.

"Boiler Operator "

5
04/05/2016

My experience at this hotel was flawless. The room was very clean and comfortable. Special thanks to Scott who made my check in and check out experience very smooth. I'm looking forward to staying here again when I am in the area for business or pleasure.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. We appreciate your nice comments about our staff helpfulness and we have conveyed your gratitude to the. We also noted your comment about the smell in the room and we apologize for it as we have had very heavy rains & flooding in this area that caused this smell. However we have taken care of this problem now & hopefully you feel the same thing again. We hope to see you again on near future and in the meantime please let us know if we can be of any assistance to you. You may call us on phone 2288757111 at any time.

"Vacation stay"

4
03/05/2016

Friendly employees but the room smelled a little. Would stay there again. The Continental breakfast was good. The pool was a plus along with the fitness center. The location is close to all of the major ways in the area and all of the attractions are just a short drive away.

"hair in tub not happy"

3
30/04/2016

my room ok guest room not good hair in bathtub told office hours before anything done only got appoligy no restotution not real happy as i had promised my guest a quality stay very dissapointing situation

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 228-875-7111.

"Anniversary Weekend "

5
27/04/2016

My husband and I stayed at this hotel again April 22nd-April 24th..We actually stayed in the same room from last year. Same friendly staff, clean room and hot breakfast...Reasonable price! We love this hotel.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
It was a pleasure having you here and appreciate your business. Thank you for your nice comments and I have conveyed your gratitude to our staff. We hope to see you again in near future and in the mean time if we can be of any assistance please call us on phone 228 875 7111. Thank you once again for your stay.

"Very Good Hotel"

4
25/04/2016

Nice, Clean and mostly importantly quiet. Very nice room. Breakfast dining area with almost enough room for everyone. Conveinant to restaurants and Interstate. Fast Check-in and Check-out. Will stay again.

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
We are grateful for such a nice review and we are glad that you enjoyed your stay. Your feed back is important to us as it help us to improve our service. Please call us if you need any assistance in future and we will be more than pleased to help you any way we can.

"Disappointed"

1
23/04/2016

The pictures on the Internet are fabulous, when arriving it's like this can't be......they only had 1 jacuzzi room....very outdated, it had an odor....had to spray the room with deodorizer. .....only 1 set of towels, it was two of us....had to ask for more....this suppose to be a "Plus" hotel...upon checking in was barely greeted....I expressed my dissatisfaction with a guy I assumed was management he just shrugged his shoulders no apology......will never stay there again.....

Syed N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
We are sorry that your stay was not as satisfactory as you wanted it to be. We value your business and your feed back is important to us. We assure you that we have noted your comments and we will take necessary action wherever it required. Please do not hesitate to call us for any assistance we can provide in future. Once again we apologize for any inconvenience and hope you will give us another chance to provide you the service you deserve as a Guest of Best Western Plus Cypress Creek.

"Great stay"

4
17/04/2016

My husband and I needed to get away for the weekend to rest and reconnect! This was a wonderful stay. Although on our last night the person next to us was smoking (in a non-smoking hotel.....not their fault). The stay was quiet and relaxing. It is a small but quaint hotel out of the hustle and bustle of things. Breakfast was good. Facility was clean, but could use some attention to detail, but overall...I would stay there again!

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We inform all guests at the time of check in that we are 100% No Smoking Facility, however some guests still ignore that warning and not much we can do about it. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Good breakfast"

4
16/03/2016

BW Cypress Creek had everything we wanted except the pool was not open in February. The weather was perfect so a heated pool would have been great. The room was spacious, and the bed comfortable. They even allowed an early checkin. The room had a fridge and microwave. The wifi was good in the evening but spotty in the morning. The guest laundry was only one washer and one dryer so we had to wait. It was a quiet and easily accessible location but a bit of a drive if you're looking to spend time in Biloxi. We thought the breakfast was great and would definitely stay again.

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have noted your comments we will try to work on those within our limitations. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228-875-7111 Thank you again for taking the time to write this review.. We appreciate your loyalty to our brand.

"Great Stay"

5
11/03/2016

The room was large and comfortable. Very friendly and helpful staff. Breakfast had a very good selection of hot and cold foods. Easy to access from the interstate. Wifi worked very well. Would definitely stay here again.

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Great Service!"

5
08/03/2016

I have always felt the people who work in a make or break the experience and I really appreciate when staff members go out of their way to make me feel warm and welcome. I think Lisa Owen is absolutely one of those great staff members. She was very kind and sincere and made me feel at home. I highly recommend this hotel for the service! Thank you

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to Ms. Lis Owens and she greatly appreciates your kind comments about her. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"visiting AFB"

3
01/03/2016

I stayed here for one night, since I was visiting my son at AFB and it was near base. The hotel was clean nothing fancy. The area where the hotel wasnt the nicest area, there was a waffle house next to it.

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing the review regarding your recent stay at our property. Please note that this area is normal area next to an Interstate and I did not know that the waffle houses are an indication of a bad area. However on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 228-875-7111.

"Great Stay"

5
28/02/2016

Away from the beaches and casinos, but affordable. Staff was very helpful. It's right off the interstate and fairly close to the beaches. We also ended up with half a gift card for $25 (current promotion.)

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at Best Western Plus Cypress Creek Biloxi.. We have conveyed your gratitude to our staff and they appreciate your nice comments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228-875-7111 Thank you again for taking the time to write this review.. We appreciate your loyalty to our brand.

"satisfied return"

5
03/02/2016

On the coast for a conference and chose this motel because several yrs ago had stayed here when I brought my son to a golf tournament and had good memory of other stay. I was not disappointed. The room was clean, smelled fresh, and the a/c ran w/o excessive noise. Minor question why writing table and chairs crammed up against outside wall when they could have been usefully against wall with TV but then I did not need the table. TV could only be watched from bed but then I was not there to watch TV. The approach from hwy a little awkward but not a serious problem. The breakfast was nothing to brag about but was good and met my needs. End: very satisfying stay, would stay here again, and appreciate having a nice place to stay at a reasonable rate.

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for taking the time to write this review and we appreciate that you came back again. I would like to assure you that your feed back is very important to us and we take your comments seriously. Thank you once again we look forward to see you again.

"clean"

3
01/02/2016

The property was clean but the decor was a little outdated. I thought the bed was fine but the comforter was scratchy. There were no kleenex in the room but when I contacted the front desk they were very helpful.

"Cypress Creek Biloxi"

5
27/01/2016

I purposlely stay at this hotel when I am in the Ocean Springs/ Biloxi area. The hotel staff is very friendly. They are readily availble to serve. The hotel is clean throughout. The breakfast area is clean, the cook is friendly, and the breakfast is delicious.

"Not Up to Standard for a Plus"

2
24/01/2016

Our room and bed were very comfortable - but that was it. This hotel is older, and needs updated. The internet did not work most of the week (only on our first and last day) but it did get fixed. The hot breakfast is poor; coffee is awful. We chose this property from prior reviews - but this does not equate to a Plus property. The staff did what they could. Free USA Today is provided.

"Definitely not a "Plus""

1
18/01/2016

Have stayed at several Best Western Plus Hotels, but this one was by far well below that standard. It starts with a poor location. Upon check in they did not our room requested. The breakfast was awful, the coffee was even bad. The internet did not work most of the week. The room service did not provide clean cups/glasses four days in a row. Lastly, they tried to charge me a different rate for room for Friday and Saturday (which was not what our reservation agreement had). The only thing nice was a comfortable bed, but we will never stay at this hotel again.

San N, Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for taking the the time to write this review and we are sorry to hear that your stay was not satifactory. I apologize for not coming upto your expectations and we would like to inform you that we are making several changes in the present setup and hope that will bring the change not only in the product but also provide satisfaction to our guests. I hope you will give us another chance to stay with us so that you will be ab see the changes we are bringing to this property to keep in line with other Best Western Plus. Once we thank you for your busniess to hope to welcome you in near future.

"Nice, affordable Hotel not far from Casinos and beach"

4
18/01/2016

The hotel is not on the beach so it is affordable but its less than a 10 minute drive to get there. The have a nice café type area where a free hot breakfast is served. The staff is very friendly and professional and the room is nice and comfortable. Doesn't have a view but it is a very nice place to stay

San N, Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for taking the time to write this review and we appreciate your nice comments. We conveyed your gratitude to our staff. Please do not hesitate to call me in the future if you need assistance as I am available 24/7 via my cell phone number belowfor querries or concerns.

"Average hotel"

3
10/01/2016

This hotel gets the job done. Clean and comfortable as one would expect. Would stay here again. Breakfast was okay, but was wanting to go to a restaurant after the third day of it. (2 nights here, a 3rd night at another BW).

San N, Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for taking the time for writing this review as your feed back is very important to us. We have made a note of your comments regarding breakfast and we will try to improve on that by providing different choices for different days. We hope to see you again in near future and in the meantime please do not hesitate to call us if we can be of any other service to you.

"great stay"

5
02/01/2016

good clean motel close to casinos right off the road beds were almost like new.i will stay here again the next time. i slept to late for breakfast .butt the coffee was great. the staff were great. they took care of everything from check in to check out. my wife loved the place.she said the room was clean jest like she like to be.when we got back from the casino at 2 am there was a parking place waiting for me.

San N, Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for taking the time to write this review and we are glad that you enjoyed your stay with us. Please do not hesitate to call us at anytime if you need any assistance in the future.

"Enjoying My Vacation"

5
27/12/2015

This Best Western offers great accommodations for a long stay or for a simple overnight stay. It has everything a person or a family would need to make their trip enjoyable. We found this Best Western easily by exiting off the freeway. There are numerous restaurants in the local area from fast food to sit down dinner types. I would recommend this hotel, we enjoyed or overnight stay.

"Good choice"

5
06/12/2015

Except for the musty smell in the room it is a great room. Best free breakfast ever and friendly staff. The appearance of the hotel inside and out was excellent. Sadly I don't have a reason to go to Biloxi again. If I did I would not stay at any other hotel.

"Great customer service"

4
15/11/2015

I stay at this hotel 2-3 x a year, the front desk staff is friendly and Vib in housekeeping is great. Rooms are clean and very comfortable. Convenient location can get to anywhere from here in no time.

"Need remodelling"

1
09/11/2015

Due to soggy all the time and non-working wi-fi, I won't stay this hotel again. Pillows were uncomfortable. This Best Western is the worst Best Western despite the kindness of staffs. Breakfast was well served.

"A disappointment"

2
24/10/2015

Whenever staying at a Best Western, we prefer Best Western "Plus" hotels. Prior to our stay at this hotel, we have never been disappointed by a Best Western "Plus". We are not sure how this particular hotel was classified as a "Plus" hotel. This hotel is an older hotel with a musty smell. The lobby had a very low ceiling. Although our room was clean, the fridge had a lot of ice build up and needed to be defrosted, there was a hole in my wash cloth, and the Kleenex box was empty. At breakfast, the dry cereals are stored in large dispensers where you turn the knob to dispense the cereal. The Raisin Bran was stale.

"Customer service."

4
19/10/2015

Clara at the front desk was awesome providing great customer service. She was very pleasant and helpful during my stay there. Vib from housekeeping was great as well. Everytime she saw me she would ask if there was anything I needed. She was very kind. Best Western Cypress Creek has an awesome staff and if I were to come back to Biloxi I definitely would stay there again. The only thing the hotel needs to work on is better Wi-Fi reception. Internet connection was slow at times but other than that it was a great experience and I liked how the place was clean and quiet.

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to Clara & Vib and they both thank you for the compliments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228-875-7111 Thank you again for taking the time to write this review.. We appreciate your loyalty to our brand.

"Great location for the Cruising the Coast"

4
14/10/2015

We arrived a day early and the were able to accommodate us with our room. We found the hotel to be clean and the staff to be very friendly and helpful. We stayed 8 days at this hotel during the Cruising the Coast car show. Its location made it easy to get to all of the events but not be in the middle of the crowds and traffic. Its near the interstate but we never heard any traffic noise either. Not a far drive to good places to eat and shopping. I will say towards the last few days I know the maids were very busy and they had a problem with a dryer going down. We lacked for bath towels or some bathroom items but as soon as we asked they brought us anything we were missing. Maids need some training to clean a little better too. They did not pay attention to detail beyond making the bed and wiping the sink. Beds were medium comfort, not old and lumpy like some BW hotels however I like a softer mattress. We slept pretty good but as days were long we were pretty tired! (I just wish other guests did not let their doors slam early in the AM! -not the hotels fault) Wifi does have its spotty moments as others have stated but worked fairly decent. I think the problem was when everyone was trying to access it at the same time. Sabrina at the front desk was super helpful with local information and recommendations on places to eat, directions, etc. The parking lot was full but they made sure everyone could park including car trailers. The breakfast was typical hotel fare with waffles, eggs, cereal, etc. The sausage, biscuits and gravy were pretty good but the eggs, not so great and the orange juice was on the watery side some days. I wish they would add fresh bananas to the fruit selection and do better on the OJ. There is a Waffle House right across the street and other restaurants about 10 minutes drive. We plan to stay at this hotel again next year. Looking forward to returning for the next car show.

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. We will be looking forward tom see you again next year for Cruising the Coast event. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228-875-7111 Thank you again for taking the time to write this review.. We appreciate your loyalty to our brand.

"Great location"

4
13/10/2015

The location of this hotel is very convenient being right off of the interstate. It is a very short drive to the shops in Ocean Springs and to the beach. The bed is comfortable and the breakfast is decent. There are several places to eat very close to the hotel. The only down sides were 1) some odor in the room 2) The Jacuzzi's jets were not very powerful and there was a soap scum ring as if it weren't clean. Otherwise, I would recommend it for price and location.

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228-875-7111 Thank you again for taking the time to write this review.. We appreciate your loyalty to our brand.

"Great location, Friendly Folks!"

5
13/10/2015

Had a great time here. We came down for the Car Cruise, thought we got pushed way out in the boonies, but it is close and convenient. Ocean Springs is just a couple of miles south, and Biloxi is right across the bay. We had the best time, and everyone was SO friendly and helpful. They had extra towels and bedding when we needed, and the directions and suggestions on restaurants was spot on! We WILL be back!

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228-875-7111 Thank you again for taking the time to write this review.. We appreciate your loyalty to our brand.

"great place for hot rodders"

5
10/10/2015

great location from the coast , good prices and excellent prices , very friendly people--4 floors but great for us elderly --it has an elevator . close to fuel and restaurants very close to I-10 easy exit at exit 50

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228-875-7111 Thank you again for taking the time to write this review.. We appreciate your loyalty to our brand.

"Cruisin the Coast Stay"

5
09/10/2015

We have stayed at this Best Westen for last several years during Cruisin the Coast. Great hotel and great staff. We like the location. Easy to get to casinos and can jump on internet with ease. Will probably stay here again next year for Cruisin the Coast.

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Welcome back & thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff & they are looking forward to see you again next year. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228-875-7111 Thank you again for taking the time to write this review.. We appreciate your loyalty to our brand.

"Overnight stay"

4
03/10/2015

Easy access from the interstate, very nice staff, clean rooms, Have stayed here before and will stay here agoin in the future if the need arises. Need to travel a bit for a placce to eat.Why do we need to write 200 charatcters to say something about anyplace we stay LOL

San N, General Manager at BEST WESTERN PLUS Cypress Creek, responded to this review
Welcome back & thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 228-875-7111 Thank you again for taking the time to write this review.. We appreciate your loyalty to our brand.

"OK"

3
26/09/2015

First impressions - Could smell musty smell in room. Good hot water. Poorly patched walls in bathroom. Good breakfast. Love the clean TV remote! Nice big TV. Easy on off from the interstate. Friendly and helpful staff.

"mold and mildew"

1
13/09/2015

don't stay here, while the front desk was willing to relocate us to another room, the first rooms just was not clean, hairs in tub and waterstains on counter indicating it had not been cleaned, they relocated us to a second room that had mold growing on ceiling and walls, smelled musky, water leak behind toilet and mold on bathroom walls - just a very horrible stay at this hotel this time - have stayed here before and had no complaints - used reward points for this night and regret that I wasted them at this location

"Good hotel close to Biloxi"

4
09/09/2015

Check in took a little while as there was only one clerk on duty. One woman was at the counter due to a reservation issue, people were in the lobby waiting on the air conditioning in their room to be fixed, a gentleman came up with card keys that would not open his room door and the only elevator was out of service. After I got to the desk check-in was quick. I had noticed on another review that someone said the hallways and room smelled like Febreeze. I also found this to be the case, it was a bit overwhelming. The room itself was nice. Clean, air worked well, curtains blocked out the light from outside great. I actually had one of the best night's sleep I've ever had in a hotel. I was on a weekend trip, stopping in Mobile and then staying here so I could visit the casinos in Biloxi. The casinos are about a 10 minute car ride away. I left very early in the morning so did not try the free breakfast. Overall a good experience and would try this hotel again when staying in the area.

"No way this is four stars"

2
07/09/2015

I do not understand how this hotel has anything remotely close to 4 stars. We arrived 3 minutes before check in and our room was not ready for almost another hour. The lobby was packed with other guests waiting on rooms. When I commented that I had never had to wait on a room before when I had a reservation she told me I was very lucky then. She went on to explain they only had one maid, and trust me it shows. The room was the biggest and could have been the nicest of our entire trip but this hotel falls short on everything that was in their control. The breakfast was slightly above what I would consider slop and the serving area was a unorganized mess. The hotel staff was rude and condescending. The hallways and stairs were a mess. A car was parked under the entrance our entire visit and the parking lot was by no means full. Our bathtub/shower looked like it hadn't been cleaned in weeks. Overall I'm discusted, certainly not worth the money or the four stars.