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Best Western Plus Hotel Bay City Inn & Suites, Bay City

5.0/5  - basé sur 5 notations.
501 7th Street, 77414, Bay City, United States - Ver el mapa

Bienvenido al Best Western Plus Bay City Inn & Suites de Bay City, Texas. Nuestro hotel está situado frente al centro de educación secundaria de Bay City y junto al Museo del Condado de Matagorda, los Juzgados Municipales de Bay City y el centro médico regional Matagorda. Este hotel se encuentra, igualmente, a solo unos minutos del Centro de Ornitología del Condado de Matagorda y del parque Le Tulle. A poca distancia de nuestro hotel encontrará numerosos salones para la celebración de bodas y estaremos más que encantados de alojar a los novios y a todos sus invitados.

Best Western Plus

Hotel Bay City Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina al aire libre
    Piscina al aire libre
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 5 huéspedes
NOTA EMITIDA
Excelente
4
Muy bueno
1
Normal
0
Malo
0
Pésimo
0
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
2
De negocios De negocios
1
En familia En familia
1
En pareja En pareja
1
En solitario En solitario
0
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great Place"

5
03/07/2018

Rose Mary took great care of us!! Everything was very clean && breakfast was great! I love the shampoo, conditioner and soap dispensers in the bathroom. They make everything so much easier! I will be coming back here for sure.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
We appreciate you taking the time to write a review about your experience here at the Best Western Plus Bay City. Rosemary is such an amazing asset to the hotel! Its wonderful that our hotel was impressive and we were able to make you feel wonderful when staying with us. I am glad to hear that you enjoyed our shampoo and conditioner dispensers, I love them as well. Hope you can visit us again soon. Thanks again,

"Rose Mary is AWESOME! Great Service "

5
22/06/2018

Had a problem with 1st room & as soon as I told Rosemary about it, she got me into a better room. She and her whole staff were so friendly and courteous. Loved staying here. The rooms were nice and clean. Definitely will stay there again when in town.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
I want to start off and apologize for the issues you had experienced with your first room. We truly value you as a guest and are pleased to hear that you are willing to stay with us again. I am so happy that the team here at Best Western Plus Bay City really made sure you were well taken care of. We look foward to welcoming you back to our hotel on your next visit to town. Please feel free to contact me if I can be of any further assistance. Thank you,

"Nice hotel with even better staff!"

5
05/06/2018

Very nice, well kept hotel, built in December 2017. We stayed in a king suite on the 3rd floor right after the Memorial Day weekend and had no problems getting into our room, even a little earlier than normal check in. The breakfast was very good! Not like most continental brakfasts, they had real eggs, biscuits and gravy and DIY waffles in the shape of Texas - along with your regular cereals, yogurt, etc. But the best part of our stay had to have been our interactions with the staff! Rosemary at the front desk was extremely helpful and accommodating to all of our needs! It's nice to be acknowledged in such a great way for being “frequent fliers” so to speak. She really was just the nicest front desk person we have ever had the pleasure of meeting! I would definitely recommend staying here over the other hotels in the area. You won't regret it!

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Ashley G, Thank you for taking the time in completing such an awesome review of your recent stay with us at the Best Western Plus Bay City. It is feedback such as yours that helps us continue to strive and provide our guests with an unforgettable experience. I am sure that Rosemary along with the rest of our staff will be extremely excited to know that we had a major part in making your stay with a great one. We look foward to welcoming to our hotel again.

"Value for cost"

5
30/05/2018

Relatively new hotel that is a good value for rate charged. Friendly, efficient, courteous staff. Noticed several repeat guests at breakfast. Destiny and Rosemary very friendly. Bay City is really not on the bay but many of the towns along the water like Rockport and Fulton were so damaged by Harvey that we could not find accommodations.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Thank you so much for taking the time to review your stay with us at the Best Western Plus Bay City. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I could not agree with you more about Rosemary and Destiny they are very friendly and genuinely care about our guest, as we all do. We hope to see you next trip to town.

"Good Property/ Bad Management."

4
08/05/2018

I stayed this time in order to try and have a problem with incorrect rate adjusted. I had stayed the previous week at this Inn. Being employed by the state, we have a state rate available. Prior to this stay, I was given our state rate. This time I informed the clerk I needed the state and was assured I would receive it. This person was not professional at all. She could not even read my drivers license. I had to read it to her. On checkout, with a different clerk, I did not receive the state rate. I was told the manager was not there, but she would be told of the problem and call me. The manager never called. I called to try and resolve this but the manager was never there. Like I said, I stayed at this Inn this time to try and resolve this. There was no manager again. I received a promise it would be taken care of, but still no resolution. I was ask to leave my receipt so the manager could fix it. Now I have no receipt and no state rate. Nice Property but not so nice management. Seems all they can do is avoid problems.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us. I would like to extend to you our most sincere apologies regarding your recent stays with us at Best Western Plus Bay City. I can assure you that I will be getting with my staff about the way they handled this situation. not relaying this message to me. We work hard to deliver a great customer experience, it is apparent in this case we fell short. I apologize that I missed you while you were here, and I will be more than happy to fix this situation for you. Being a brand new hotel, we are still trying to get everything in order. It is feedback such as yours that we are able to learn from and improve in areas that are needed. I hope that you will give us a chance to earn your trust back and to see to it that you enjoy the experience that so many of our guest have grown so fond of. I would really like fix this issue for you, and hope to hear from you soon.