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Maison Albar Hotel Opera Diamond, BW Premier Collection, Paris

4.5/5  - basé sur 1041 notations.
4 Rue de la Pepiniere, 75008, Paris, France - See map

The Maison Albar Hotel Opera Diamond, BW Premier Collection® is a luxurious 5 Star establishment offering 72 rooms in the very heart of Paris - 'The Temple of the Seduction'. Such as the diamond, the symbol of purity and sincere commitment, the Maison Albar Hotel Opera Diamond, BW Premier Collection®, is a rare present completely dedicated to the feminine beauty. Maison Albar Hotel Opera Diamond, BW Premier Collection® a jewel of an exceptional quality. Each of the materials used at our hotel was carefully chosen, for the pleasure of your eyes and your senses. The furniture's very design, of an incredible elegance provokes your glance and installs you in a comfortable and warm decoration in the timeless charm. Our reception area, which thrones a majestic fireplace, an intimate bar, or an internal garden, offers so many spaces of relaxations and dreams. Following the example of most couturiers, here the favorite color is black - a color which crosses the time without a wrinkle and which is revealed here by an extraordinary brilliant orchestration associating the refinement with high technology. An optical fiber goes through the ground as so many fragments of strewed diamonds, whereas is reflected there the brightness of the pure crystal of the suspensions realized by the famous house Swarovski. Located close to the Opera House, and the department stores, a few steps from the Champs Elysees, our establishment rises on five floors, the last one of which is constituted by six executive rooms decorated with an equipment integrating the most modern splendors, such as Wi-Fi, television, television in the mirror of bathrooms, hatches Nespresso®, and a iPod® docking station. Offer yourselves a unique moment in Paris, and dive into a universe outside the time where you can express your desires, and be intoxicated by the magic.

BW Premier Collection

Maison Albar Hotel Opera Diamond

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1009 guest reviews
NOTE ISSUED
Excellent
551
Very Good
329
Average
81
Poor
29
Terrible
19
REFER TO NOTICE
Business Business
213
Couples Couples
539
Family Family
138
Friends getaway Friends getaway
60
Solo travel Solo travel
61
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great place for thieves, terrible for everyone else"

1
13/09/2018

Warning: this hotel is frequented by thieves. Continue reading for more information. My family and I had the unfortunate experience of frequenting this hotel. Upon arrival we waited roughly 15 minutes to check in. During this period the staff did not take our bags to a secure storage. This wouldn't matter in an ordinary spacious hotel, but in this particular location the lobby is very small, and we had a lot of bags. As a result of the delay our family was forced to sit in chairs with our bags near us. After checking in we realized one of our bags was missing. We initially suspected the taxi and told the clerk that we may have forgotten a bag in the cab and asked if they could call him. The clerk surprisingly was unable to get a hold of the taxi company. One of our family members was able to find the driver at the train station and confirmed he did not have our bags. The next suspect was the hotel. We asked to see the surveillance footage and was told we would have to wait over 12 hours for the manager to come in because the employees we unable to review it. The next day the hotel made no attempt to notify us that our bag was stolen. We had to approach them and ask, at which point the manager sat us down and explained that a group of criminals had distracted their employees and one of our family members while another took the bag. We were given a "sorry, there's nothing we can do" and when asked to see the footage she explained that only the manager can view the security footage. The manager also told us that the facility is a "public place" and theft is always a risk. They advised that we file a police report. The manager walked us to a police station and then left. Thankfully there was a very nice police officer that spoke English and was able to assist us. The unfortunate fact we learned while filing the report is that the police will not investigate crimes against foreigners if they leave the country. We also were unable to provide accurate descriptions of the assailants because the hotel did not let us see the footage. The police informed us that it's difficult to get the footage from the hotel. To summarize the reasons to avoid this hotel: 1) The hotel did not secure our luggage. 2) The hotel has minimal security. 3) The staff cannot access the security footage and must wait 12+ hours for a manager if one is not present 4) The hotel does not allow you to view the surveillance footage to provide accurate descriptions nor do they provide it to the police. 5) The hotel does not assist in police investigations. 6) According to the manager the hotel is a "public place" and theft is always a risk in such an environment With recent increases in crime this hotel should be hiring security. I suspect they can afford it based on the room cost. I would highly advise you avoid this facility if you value your security.

"INCREDIBLE AS USAL..."

5
02/09/2018

I used to stay in other hotels of Maison Albar group in Wagram Ave. My stay in MA hotel next to saint lazare station was terrific. The executive room i have booked had an amazing view onto the place Saint Lazare. I definitely recommend ...

"Not a 5 Star Hotel"

3
01/09/2018

This hotel is not a 5 star hotel compared to other 5 star hotels I've stayed in. Bathroom had toothpaste smears on the counter when we arrived, air conditioning wasn't working (contacted reception and someone was sent up to look at it however the problem was not resolved and it was a frustering process.) Our DND light was switched on but noticed the housekeeper still came into the room while we were out and made the bed. Overall the stay was only average. Wouldn't stay here again

"What a wonderful experience"

5
01/09/2018

Well we can't say enough about this beautiful hotel. After taking the Roissybus from CGD airport Terminal 2A to Opera using our Navigo pass, which we purchased from the train ticket area/ at the airport, we walked ten minutes to the hotel and were greeted by a very friendly, bilingual staff. Speaking only English was never a problem with this amazing group of cordial, accomodating, friendly employees, who taught us a few French phrases by the time we said Au revoir . They surprised us with an upgrade to a suite on the 6th floor which was beautiful and spacious, a bottle of champagne and macarons, which made my 60th birthday celebration in Paris that much more special. We enjoyed the nightly music from Sainte Lazare, which our room overlooked, when our balcony window was open and enjoyed the soundproofing when it was closed. There is a restaurant onsite as well as a cute bar for a nightcap or cafe; a lobby with comfy lounge chairs, or garden style tables to converse with friends or family. The room offered a very comfy king size bed, desk, closet space with double mirrors, a neospresso machine, mini bar, and marble bathroom with rain shower with toiletries and hair dryer, and a separate room with a fun Japanese toilet. The staff always made great suggestions for dinner and shopping, and readily offered us diections and maps to attractions and museums. The hotel's proximity to Gare St Lazare was ideal; it simplified getting to all museums, attractions and Versaille Palace by bus, RER or Metro, we would highly recommend Maison Albar Hotel Paris Opera Diamond, and hope to be able to stay here again if we visit Paris again.

"Great stay"

5
31/08/2018

Stayed here for 1 night and really enjoyed it. Room was spacious, I think I was in the second lowest-tier room. Bathroom very very nice- toto washlet and nice shower. Amenities- nespresso machine and mini fridge. Room had a smart thermostat and nice TV. I was really pleasantly surprised. Lobby area was edgy decor and chic. Staff was very friendly and accommodating. I booked this hotel on points, but I would definitely stay again!

"big rooms"

5
28/08/2018

This a avery nice and modern 5 star hotel in central paris, right opposite gare st. lazare, in a perfect location and a walking distance to the main city attraction suche as the opera Garnier. I stayed in a executuve room, probably bigget than standard ones. The bed was extremely comfortable and the pillow release a perfume during the night that facilitate your sleep. There are japanise toilet installed in the bathroom..curious experince..

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Matteo, Thank you very much for your nice comment regarding your recent stay at the Maison Albar Hotel Paris Opera Diamond. We are glad to see that you had a fantastic stay through our location, our room and all our equipment. We are so pleased to see that you felt very comfortable with our perfume that we put for the night. We would be delighted to welcome you back again for a future Parisian stay. Kind regards, Jean-Louis Descoins

"jamela"

5
02/08/2018

jamela was very kind and she help us when we need help. location is very good. room was comfortable. regards to gamela and every one. loby was smal and boring not like hotel five stars. its enough....

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Valuable Guest A Parisian stay all in refinement and elegance is the essence of Maison Albar Hotel Paris Opéra Diamond ! Thank you so much for your great comments towards our Team and Jamila, and I'm very proud of your satisfaction. And we do hope to welcome you back very soon to our Parisian address, feel free to liaise with me ([email protected]) , I'll personnaly organize your fortcoming stay with us. Warmly, Jean-Louis

"Americans (from Florida) in Paris."

5
01/08/2018

Hotel was great. 2 adults 2 children. 1 nice suit room. Close to everything. Train station/mall Metro taxi stand bus. Starbucks to the right . Grocery store left. (Very useful) Lots of restaurants.bk and mc Donald's close for kids who hate the local food. Center of Paris ( close to monuments ) Has the old charm. Hotel clean and modern. (For Paris). Black colors and mirrors a little seedey but very well done and fun. Everyone spoke English and very nice. I felt welcomed and safe. I usually will only trust large chain hotels. I wanted something special and this hotel was it. 2 hotel dressed teddy bears on bed welcomed my kids. Communicate by email. They answer.

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you so much for your great comments towards our friendly Staff Members, that I had the pleaseure to share with them ! We do hope to welcome you back very soon to our Parisian address, and feel free to liaise with me ([email protected]), and I'll personnaly organize your next stay with us. Warmly, Jean-Louis

"Good hotel but rude staff "

2
30/07/2018

We stayed here for 4 nights. In July. The hotel is well located within walking distance to arc de triumph and champs elysees. Overall an ok stay in a modern hotel but as always there are a few negatives. The main ones are not having a drive up area at all...so you have to stop traffic to get out (watch out for cyclists I almost got run over ) and one incident which made our trip very bad. We had rung housekeeping saying we had our bathrobes taken on day 4 and would like them back. The housekeeper said we had no bathrobes and when I asked to be transferred to receptions she swore in French....(lucky from my high school French I leant the swear words lol). I was shocked and this is unacceptable anywhere anytime! The worst part was reception tried to cover up saying I must have called a wrong number.

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Ken, Firstly, I thank you very much to take of your time to share your experience with me, and please allow me to tell you how truly we regret your disappointment regarding your stay with us Your comments have been shared in details with my Team to ensure appropriate action will be taken to provide the best in service for your next stay with us. Thereby, I would like to show you how we can be better hosts, and I invite you to liaise contact me ([email protected]) ; I'll personnally organize your next saty with us. By hoping that we will find back your trust and will have the chance to welcome you another time. Warmly, Jean-Louis

"Awesome hotel"

5
29/07/2018

Awesome hotel, located close to shopping and subway system. Great restaurants in the area and location close to many major attractions. Had a family room which was a good size. Strangely had a mirror on the ceiling over the bed. Washroom was very clean and toilet had a heated seat. Service at the front desk was efficient, helpful, and friendly. Definitely recommend this hotel.

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Calvin, Thank you so so much for your great & incredible comments, I can't tell you how I'm very proud of your satisfaction. And we do hope to welcome you back very soon to our Parisian address, and feel free to liaise with me ([email protected]) , I'll personnaly organize your fortcoming stay. You are more than a great Ambassador for us ! See you soon. Warmly, Jean-Louis

"Best hotel ever"

5
29/07/2018

Extremely friendly and helpful staff, everything looks very clean and luxurious. The rooms are beyond beautiful and the smell gives it a very home like feeling. Also the food and cocktails are absolutely amazing!

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Febemossou, Thank you very much for your great comments towards our friendly Staff Members, and I'm very proud of your satisfaction. We do hope to welcome you back very soon to our Parisian address, and feel free to liaise with me ([email protected]), and I'll personnaly organize your next stay in Paris See you soon ! Warmly, Jean-Louis

"Great room"

5
24/07/2018

Stayed here for four nights with my husband for our wedding anniversary. We were met by a lovely rose pedal-heart on our bed. The room was more lovely than expected. Great bed, good sized bathroom, perfectly airconditioned and with lovely, french balcony doors and a great view. The staff was always very friendly and service minded, and we were also very happy with the location. Breakfast was good. I would love to stay here again!

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Kristin, It is a real pleasure to read your nice comment. We can be very proud of our staff and service to see how they made your stay memorable and fabulous. I am so happy that you have enjoyed our breakfats buffet Collection Maison Albar ! We would be pleased to welcome you back for your future Parisian stay.Therefore do not hesitate to contact me ([email protected]) and I will personnaly organize your next stay. Kind regards Jean-Louis Descoins

"Excellent and great location"

5
23/07/2018

Big, spacious, light room, lots of sleepingfacility for a family, nice bathroom. Good service. Great location. Can recommend to let the staff help with tickets for the different sights. Nice courtyard for coffee breaks or drinks.

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Valued Guest, Many many thanks for your great & lovely comments, especially toward my Team, and I'm very proud of your satisfaction. Moreover, a Parisian stay all in refinement and elegance is the essence of Maison Albar Hotel Paris Opéra Diamond ! Indeed, the hotel was just renovated and we are so glad that you also enjoyed our interior design around the theme of the Diamond. We do hope to welcome you back very soon to our Parisian address, and please, next time you will travel to Paris, do not hesitate to contact me ([email protected]) and I'll personnaly organize your fortcoming stay with us. Warmly, Jean-Louis

"Highly Recommended"

5
23/07/2018

We chose the Maison Albar Opera for a week of our honeymoon, and were very happy with our choice. We had a great room with a beautiful view, very handy to Gare St Lazare, but with none of the noise. The staff were all very friendly and attentive, but special mention to Fabio and Caroline for helping us out. Much appreciated.

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Maurice, Thank you so much for your great comments towards our Team and escpecially Caroline, Fabio, and I are very proud of your satisfaction. We do hope to welcome you back soon to our Parisian address, and feel free to liaise with me ([email protected]) , I'll personnaly organize your fortcoming stay with us. Warmly, Jean-Louis

"Sensational Experience Not To Be Missed."

5
19/07/2018

We spent 5 magnificent days here and enjoyed every second of it! Room was luxurious, facilities first class, with extra touches you would not expect including Nespresso Coffee machine, lollies, sound proof room with the best bed we have slept on!! The location is right in the centre of the Opera District, and walking distance to everything, including public transport. The service was OUTSTANDING with staff exceeding all expectations. Special mention to Fabio who helped us on every request, He is a gem, or should I say a diamond!! Do yourself a favour and stay here when visiting Paris.

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you so much for your great comments, and I'm very proud of your satisfaction. We do hope to welcome you back to our Parisian address, and feel free to liaise with me ([email protected]) , I'll personnaly organize your fortcoming stay. Warmly, Jean-Louis

"Best boutique hotel!!"

5
14/07/2018

I rarely write reviews, but this place deserved it! First and foremost what impressed me here were staff! Amazing employees! Bravo! They would go an extra mile to make sure we were happy. Place was sparkling clean, corner suite (i dont know if it can be called suite, because its just one room) we stayed in was nice, small, but nice. lobby amenities were great (i am referring to bar and coffee maker!!), breakfast was decent. Location was important to us, hence this place was chosen: everything is €10 - 10 minutes cab ride away. You cant be near everything in Paris, all tourist destinations are spread throughout the city, so its important to be centrally located. Next time my family and i are in Paris, this is where we will be staying. Enjoy Paris and Allez les Bleus tomorrow!

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Andrey Many many thanks for your great & lovely comments, especially toward my Team, and I'm very proud of your satisfaction ( and proud of my Team !) Moreover, a Parisian stay all in refinement and elegance is the essence of Maison Albar Hotel Paris Opéra Diamond :) Indeed, the hotel was just renovated and we are so glad that you also enjoyed our services offered to our valuable Guests and our interior design around the theme of the Diamond. So, we do hope to welcome you back very soon to our Parisian address, and please, next time you will travel to Paris, call me and I'll personnaly organize your fortcoming stay with us.I'm reachable anytime on [email protected] ! And thank you so much for your kind message ... Les Bleus sont Champions du Monde !!! Warmly, Jean-Louis

"The property is an average propert with a rating of five stars which is a joke .Room service , house phones below par ."

1
10/07/2018

The property Ian average property and the photographs are completely misleading. The Five star rating is a complete joke and do not fall for it . The room promised as per the booking were small and not nice . Room service , hose telephones and general ambience is theee star quality .

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Valuable Guest, Firstly, I would like to thank you for choosing our Parisian address and for taking the time to share your comments. Allow me to tell you how truly I regret your disappointment regarding your stay with us and the decoration of our property. Thereby, I would like to show you the true face of the Maison Albar Hotel Paris Opera Diamond, and feel free to contact me at [email protected] to organize your forthcoming stay. By hoping that we will find back your trust and will have the chance to welcome you another time. Warmly, Jean-Louis

"Can't remember worse stay"

1
09/07/2018

First, my booking was cancelled by the hotel just on the eve of the arrival day. To restore it, I had to call to the hotel and write an e-mail. It was a hotel's mistake. Then, on arrival we could not stay in the room as some reparing was made in the building (neighbour Starbucks or something like that). Knocking in the wall was constant and unbearable. We left to walk around Paris. Next morning same repairing started at 8.25. We got to know from the reception that this was to contunue throughout our stay. We had to leave the hotel and move to another one after the first night though planned to stay for 4 nights.

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Valuable Guest, Firstly, I would like to thank you for choosing our Parisian address and for taking the time to share your comments. As shared during your stay, allow me to tell you how truly I regret your disappointment regarding your stay with us. Your comments have been immediately shared in details with our neighbour to stop the noisy works in order to provide you the best, but, even if he promised to respect our Valuable Guests, the appropriate actions have not been be taken by him. Thereby, I would like to show you the true face of the Maison Albar Hotel Paris Opera Diamond, and feel free to contact me at [email protected] to organize your forthcoming stay. Once again, please accept our sincerest apologies, by hoping that we will find back your trust and will have the chance to welcome you another time. Warmly, Jean-Louis

"Not 5*!!!"

2
06/07/2018

Judging this from the basis that it claims to be 5* and we paid a 5* price. We have travelled all over the world and experianced 5* many many times-this is not 5*!Too many little things going wrong,a very

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Mike, Firstly, I would like to thank you for choosing our Parisian address and for taking the time to share your comments. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Allow me to tell you how truly I regret your overall disappointment regarding your stay with us, and whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. Thereby, I would like to show you the true face of the Maison Albar Hotel Paris Opera Diamond, and feel free to contact me at [email protected] to organize your forthcoming stay. By hoping that we will find back your trust and will have the chance to welcome you another time. Warmly, Jean-Louis

"Paris Visit"

5
04/07/2018

The staff at Maison Albar Hotel Paris Opera Diamond were so accommodating and outstanding. They helped us with everything from drivers to restaurant recommendations. We would definitely stay there again when we return to Paris.

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Robyn, Thank you so much for your great comments towards our Team, and I'm very proud of your satisfaction. And we do hope to welcome you back very soon to our Parisian address, feel free to liaise with me ([email protected]) , I'll personnaly organize your fortcoming stay with us. Warmly, Jean-Louis

"Unique Hotel"

4
03/07/2018

A nice hotel with a modern “boutique” style design. The room “executive“ was big, clean and tidy with a nice design and spacious bathroom. Very friendly staff and the concierge service could be more customer supported and able to advise the guest with restaurant options etc. The breakfast option and the breakfast service needs a lot of improvement to reflect to 5 star hotel. Recommend for a short stay.

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Valuable Guest, Thank you very much for your great comments, especially for the friendliness of my Team, Moreover, a Parisian stay all in refinement and elegance is the essence of Maison Albar Hotel Paris Opéra Diamond ! Indeed, the hotel was just renovated and we are so glad that you also enjoyed our interior design around the theme of the Diamond. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Regarding the breakfast, your comments have been shared in details with the department head and all staff concerned in order to ensure appropriate action will be taken to provide the best for your next stay with us. We do hope to welcome you back very soon to our Parisian address, and please, next time you will travel to Paris, contact me and I'll personnaly organize your fortcoming stay with us. Warmly, Jean-Louis

"Good location?good reception"

5
02/07/2018

Room is big enough?bed is comfortable?bathroom is also good?except housekeeping‘s service could not provide same standard for every day's cleaning service?but also good. As for breakfast?just so so?not my favorite?

"A M A Z I N G experience!"

5
29/06/2018

My wife and I travel quite a lot and we have also been in the hospitality business for almost two decades, so we have a great understanding of what hospitality is all about. This was by far the BEST hotel we have ever stayed at. The property was spotless and so was our room. The customer service was simply phenomenal and very genuine. We spent 7 days there and we got to interact with a lot of employees and every single one of them was truly amazing, in particular Maurice. They all seemed to enjoy their jobs very much. What made this hotel stand out from all other hotels we have stayed at throughout the years was the level of consistency when it came to cleanliness and service. It seems like the staff is at their very best 24 hours a day, 7 days a week. We asked to speak to the manager (Jean-Louis Descoins) upon check-out so that we could personally thank him for such a memorable stay. After talking to him for 5-10 minutes, it was very clear why the hotel is operating at that high level. He was as phenomenal as his staff, which did not surprise us, of course. If you are looking to have an AMAZING stay and have your expectations exceeded (not just met), then this hotel is definitely for you. Thank you. PS: The location of the hotel was also great and very convenient! Ramon / Jherusa

"1st time in Paris*"

5
19/06/2018

What a great hotel I really enjoyed my 2 night stay all staff were pleasant and friendly Fabio was extremely helpful! I stayed in the executive room (106) with my partner and 2 year old daughter the room was spacious and the bed was very very comfortable. I'm not sure if it would 5 Star in London but it was close enough, I defo will be recommending this hotel to friends!

"Fantastic hotel"

5
18/06/2018

Me and my fiance had our honeymoon in this hotel and it is fantastic. Such a beautiful hotel. The rooms are luxury and the bed is so comfy. The staff are very friendly with hot drink on arrival(We stayed in december.) The bar serves fantastic cocktails and drinks. Have never smstayed in such an amazing room top class. Could see one of the main metro stations from the window which could take you anywhere in Paris. Just check however as their are 3 maison albar in Paris and we travelled to the wrong one first.

"Pleasant surprise"

5
15/06/2018

We arrived to find this new chic modern hotel after having being immersed in old world culture. Staff and facilities were excellent. Definitely will choose this hotel when next we visit Paris. Very convenient location.

"Great short stop in Paris"

5
14/06/2018

It was great short stop in Paris during my working time ;-) Everyone was very friendly and service was nice. Cousy and minimalistic very quite and relaxing at the same time. I suggest to all who like intimate place in big cities.

"Great French feel"

4
14/06/2018

Very nice hotel. I loved how they use Curtains with pictures as wall coverings or dividers. Staff is incredibly helpful. The internet often did not work, which was a problem. I hope they get it fixed. I switched to a room with a bath. It was a little more expensive, not really larger, and the toilet was not connected to the bath and sink but off a different area of the room.

"Nothing exceptional "

3
03/06/2018

It is hard to find a nice, reasonably price hotel in Paris. This one is overpriced in my view. Worse: I don't know who is the interior designer but this person loves black/dark. It is way too dark, which makes the corridor even narrower than they are. Duh! When you enter the lobby you don't know whether this is a bar or a hotel...perhaps this is done on purpose. On the positive side the bed was very comfortable and the gym much nicer than most in hotels. Location of this hotel is also on the plus side if you like shopping.

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Valued Guest, A parisian stay all in refinement and elegance is the essence of Maison Albar Paris Opéra Diamond. I thank you very much to take of your time to share your experience with me, and please allow me to tell you how truly we regret that you did not like our hotel design. Indeed our interior design is all around the theme of a Diamond, We are glad that you enjoyed the confort of our bed and our fitness. Thereby, I would like to show you the true face of our Parisian address, and I invite you to liaise contact me ([email protected]) ; I'll personnaly organize your forthcoming Parisian stay By hoping that we will have the chance to welcome you another time. Warmly, Jean-Louis

"Location! Service!! Location !!!"

5
26/05/2018

We stayed at Maiosn Albar diamond opera for two night while we were celebrating our anniversary in France. It was the last two nights of our trip so I wanted a really nice place to end the trip. And they didn't disappoint. Let's start with the service. It felt very genuine, they always had a smile on their face whenever you ask a question despite of the clear language barrier. And the property (though on the smaller side) was beautifully decorated. The rooms were a bit smaller compared to most other places we stayed at, but I guess it's fine for Paris standard. It was fully stocked in terms of in room amenities. Lastly the location, can't say enough of it ! 2 min walk to st lazare which connect most of the major metro lines. 10 min to most major attraction and tons of shops and restaurants just outside the door. Be sure to get a room with the view, trust me it will be worth the extra few dollars.

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Savy, Thank you very much for choosing our hotel for your recent stay. We are glad to see that you had a great stay at the Maison Albar Hotel Paris Opera Diamond. We hope to have the opportunity to welcome you back at your new parisien address. Warm regards, Jean-Louis Descoins

"Great location and very comfortable hotel"

5
21/05/2018

Great location, walkable to shopping stores, subway and we include breakfast in our room so we ate 3 days at the hotels, love the neat and pretty breakfast every morning! I will definitely go back and visit this hotel because of the breakfast haha and the room was small but very clean too! it was a good stay and I will recommend to anyone who go to Paris!

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Annybbb, Thank you so much for your great comments, and I'm very proud of your satisfaction. Indeed, it is our new breakfast Collection Maison Albar Hotel and I will communicate your feedback directly to our F&B team. We do hope to welcome you back to our Parisian address, and feel free to liaise with me ([email protected]) , I'll personnaly organize your fortcoming stay. Warmly, Jean-Louis

"Poor Hospitality"

2
08/04/2018

We came to France a couple weeks ago on March 26th, 2018, sadly for an unexpected death of my husband's father. We had already just stayed 9 nights at this hotel and on average paid $250 per night. After those 9 nights, we left the hotel to go to the south of France for a couple days for the funeral. We left 2 of our luggages at the hotel so we would not have to lug them on the train, and we also reserved one more night stay once we got back to Paris. Straight to the point, there was a simple misunderstanding and our room that we booked for the one night had been released because apparently we did not call to confirm by a certain time, according to the hotel. My husband on the other hand, understood it as, if we don't call to cancel, our reservation is confirmed. Since my husband has been in the hotel business for over 16 years working as Manager and Director for Four Seasons, Fairmont, L'Ermitage, he understands that misunderstandings happen in his business and understood it as a simple misunderstanding. He also knows the proper way to handle an issue like this is a solution-oriented approach by hotel personnel. The front desk receptionist named Jamila (brown hair, well-nourished) at the front desk, displayed a lack of proper hospitality training toward a solution-oriented approach but, instead, called out my husband in front of all the hotel guests in the lobby heavily insisting, “no sir, I was there the day you reserved the room and my collègue clearly told you that we would cancel the room if you didn't call.” My husband responds, “that was not my understanding” and he proceeded to explain his side. At this point Jamila retorted back at my husband continuously and forcefully, shaking her head, and raising her voice pursuing that my husband was the only one Wrong, insinuating by using a strong accusing tone that he was a liar “No sir No sir, I heard her, she explained it to you very clearly, you knew what she meant, etc. ” about 5-7 times she repeated this! Fighting back arguing with a hotel guest after we spent 9 nights paying over 2 thousand dollars?!?! Unbelievable! I was completely shocked, even my husband who always is very reasonable in these circumstances started to get upset as she raised her voice at us strongly insinuating him a liar and trying to have a debate with him in the lobby that basically my husband was not being forward with the conversation that had taken place for the 1 night reservation. That is when I stepped in and said that is not the right way to treat us after we spent all these night here, I literally called her out on how she was behaving to us raising her voice in front of guests and then she decided to MAD DOG ME with stern evil eyes, was snarling at me with her vocal scoffs, and at that point I looked at her back and said what are you looking at me like that for?!” Thank goodness the other front desk personnel was there and apologized and got in between us and I said I wanted the manager to get involved. We could see the manager come to the front desk as we were seating in the lobby and he basically resolved it by booking us with their sister property for the same rate as they were fully booked, and appropriately couvered our taxi fare to get there. It ended up being a really nice hotel in a great area so at least that worked out. However the manager passed by us twice and just smiled but did not apologize nor did he acknowledge the situation with us. And we wasted an hour on our last day in Paris dealing with this. I am writing this because I believe that when people treat people with no respect, especially in the hotel business as a FRONT DESK person, they should be reprimanded. We also deserve an apology by the manager and Jamila. The way Jamila handled us was, to say the least, for a hotelier in Paris at a 5 Star diamond hotel, extremely disappointing. Obviously we wanted to stay another night there, but after Jamila's poor service, we do not look forward to returning back.

Jean-Louis D, Directeur at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Valued Guest, Firstly, I thank you very much to take of your time to share your experience with me, and please allow me to tell you how truly I regret your disappointment regarding your stay with us Your comments have been shared in details with the department heads concerned and especially with the front-office manager, in order to ensure appropriate action will be taken to provide the best in service for your next stay with us. Thereby, I would like to show you the true face of our Parisian address, and I invite you to liaise contact with me ([email protected]) ; I'll personnaly organize your forthcoming Parisian stay By hoping that we will find back your trust and will have the chance to welcome you another time. Warmly, Jean-Louis

"It's an ok hotel but in no way it is a 5 Star hotel "

3
29/03/2018

This is a nice potentially 4 star hotel. The only difference here is the that in 4 star hotel all standard amenities, such as water in the room are complimentary and here they would charge you 6 Euro for it. The staff (especially the night staff I encountered ) was passively rude. In other words, he was like a robot not tying to help but simply repeating the same sentence again and again when asked a simple question. Perhaps it's the Parisian way of customer service and us “dumb Americans” don't get it. The rooms are nice (small, but this is Paris and like in NYC you don't expect a huge room) and the location is good. So no problems there. Just don't think to yourself that you are booking a 5 Star hotel. In US it would be maybe a 4 or a good 3+. So if you have to pay anything above $200-250 per night - look elsewhere with that budget.

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Valued Guest, Firstly, I thank you very much to take of your time to share your experience with me, and please allow me to tell you how truly I regret your disappointment regarding your stay with us Your comments have been shared in details with the department heads concerned and especially with the front-office manager, in order to ensure appropriate action will be taken to provide the best in service for your next stay with us. Thereby, I would like to show you the true face of our Parisian address, and I invite you to liaise contact with me ([email protected]) ; I'll personnaly organize your forthcoming Parisian stay By hoping that we will find back your trust and will have the chance to welcome you another time. Warmly, Jean-Louis

"Beautiful boutique hotel"

5
13/03/2018

Excellent hotel within walking distance of the Champs-Elysées, Louvre etc. Room was the cheapest available, but was luxurious in style and comfortable. No bath in the bathroom but modern wet room with shower. Free WiFi. Triple glazed windows really kept the noise out.

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Katy, Thank you so much for your great comments, and I'm very proud of your satisfaction. We do hope to welcome you back to our Parisian address, and feel free to liaise with me ([email protected]) , I'll personnaly organize your fortcoming stay. Warmly, Jean-Louis

"Lovely little hotel in the middle of Paris"

4
07/03/2018

A really good option of you're looking for a nice city hotel in the middle of everything, with clean rooms and good transport access. Near the main shopping district. Next door to a major train station (Gazare). Close to the Museum district arrondissement 1. Walking distance to the Louvre etc Staff very friendly, nice complimentary coffee and sweets!

Jean-Louis D, Directeur général at Maison Albar Hotel Paris Opera Diamond, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you so much for your great comments towards our friendly Staff Members, that I had the pleaseure to share with them ! We do hope to welcome you back very soon to our Parisian address, and feel free to liaise with me ([email protected]), and I'll personnaly organize your next stay with us. Warmly, Jean-Louis

"Had higher expectations "

3
04/03/2018

If you are focused on location and being in a hotel only to sleep then this is fine. The room was very clean and the bed comfortable. Unfortunately, the most basic and logical requests just seem to be too much to ask for. In a room for two when coffee facilities are available one would hope for two cups - sadly no. We asked the front desk, the concierge and room service for three days straight! We had to order coffee via room service - which was comped but that didn't undo the irritation. The bar is a mere after thought in reception and the lift (there is only one ) was the very slowest one ever encountered. Not on the return to list

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Valued Guest, Firstly, I thank you very much to take of your time to share your experience with me, and please allow me to tell you how truly we regret your disappointment regarding your stay with us Your comments have been shared in details with the department heads and all staff concerned in order to ensure appropriate action will be taken to provide the best in service for your next stay with us. Thereby, I would like to show you the true face of our Parisian address, and I invite you to liaise contact me([email protected]) ; I'll personnaly organize your forthcoming Parisian stay By hoping that we will find back your trust and will have the chance to welcome you another time. Warmly, Jean-Louis

"Practical"

4
26/02/2018

For those who want to have the center of Paris in hand, close to everything. Staff very good. Practical for those who want to walk without worrying about the distance, simple location in the center, When I return to Paris I will be new to this hotel, the first room and the price compatible with the reality of the economy. Really enjoyed it.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you very much for your great comments towards our friendly Staff Members, and I'm very proud of your satisfaction. We do hope to welcome you back very soon to our Parisian address, and feel free to liaise with me ([email protected]), and I'll personnaly organize your next stay in Paris See you soon ! Warmly, Jean-Louis

"Amazing Hotel!"

5
22/02/2018

This hotel is amazing! The service is incredible, it looks lovely, the quality of the matress is insane and the bathroom was amazing. Nothing bad to say about it, only great compliments to make. Also the breakfast was very good with lots of options to choose from. Bonus point for the amazing lighting of the mirror in the bathroom which is always great for a good makeup application. Overall don't hesitate to book a night there! PS: as this is hotel as "Diamond" in its name, expect a lot of bling in the decoration, but it doesn't look tacky and makes a beautiful decor for great Instagram pictures!

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Louise, Thank you so so much for your great & incredible comments, I can't tell you how I'm very proud of your satisfaction. And we do hope to welcome you back very soon to our Parisian address, and feel free to liaise with me ([email protected]) , I'll personnaly organize your fortcoming stay. You are more than a great Ambassador for us ! See you soon. Warmly, Jean-Louis

"Nothing good except location "

1
09/02/2018

We booked this hotel because it's a 5-star, and in a good location. We were only given 1 complimentary bottle of water on first day, and were told that we have to pay if we want more. This is really unacceptable, especially when the rate wasn't low. We have never come across such situation in any of the hotels we have stayed before, be it 3, 4 or 5-star. Absolutely absurd! We are checking out tomorrow, and will never think of staying in this hotel for our next trips.

"Going the extra mile !! Perfect Hotel in Paris !"

5
14/01/2018

We firstly chose the Maison Albar Opera Diamond for its location, walking distance from galleries Lafayette, and not far from Champs Elysees and Arc de Triomphe thanks to the St Lazare Metro station nearby ! The breakfast buffet is really good, clean at a times ! Our check in was smooth as our check out! This cosy hotel is a heaven in Paris and the service is top quality ! But we figured out that it's the staff members who make the 5th star !! They made our stay special and took really good care of us. I 100% recommend this hotel for a Parisian stay looking for calm and quality customer service. We will be back !!

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Nicolas, It is a real pleasure to read your nice comment. We can be very proud of our staff and service to see how they made your stay memorable and fabulous. I am so happy that you have enjoyed our breakfats buufet and the exchange with our staff. Thank you for your nice recommendation. We would be pleased to welcome you back for your future Parisian stay. Kind regards Jean-Louis Descoins

"Impressive!"

5
11/01/2018

On arrival was very impressed from the outside of the hotel and even more so after entering! We had booked 2 executive suites which had balcony's overlooking the busy streets of Paris. Rooms were spacious, modern, clean and we were very impressed. Overall the hotel was great, a little out of the way for tourist attractions but I would recommend staying in this hotel.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Kezsi300, Thank you so much for your nice comment regarding you recent stay with us. We are so pleased to see that you had a marvellous stay in our hotel by our executive suites which are well equiped and very spacious. Some of our executive room have balcony where you can enjoy the view of our district and the atmosphere of our beautiful city. We would like to thank you for your warm recommandation. We hope to have the opportunity to welcome you back soon at your new parisian address. Kind regards Jean-Louis Descoins

"First time in Paris "

3
27/12/2017

From where to start.... We book for a three nights. We were so excited for stay at 5* hotel, in the center of the city. We arrived at 2.30am to the hotel. Night receptionist was little bit lost when he seen us. He asked the name of me and he couldn't find it. Then we gave him the reference number of the booking and still same. So after 20 minutes we asked him to check by my friend name and then finally he found it. Anyway, we request for two single beds and we find out that was one double bed. Imagine, to be so tired, 3am and the first thing you want is to sleep and you need to call again the reception to ask to separate them. Around 3.30 all was done. We were a bit sad that made-up to run a night receptionist, but he did a great job, and big thank you for your help. In the morning we arranged meeting with Oliver (manager). We talked about our unexpected experience to check in, etc. He convinced us that everything is gonna be good. He was very helpful and ready to solve the problem we were facing to make our stay enjoyable. True professional. We called to order some room service. Person who took the phone haven't been able to answer the question about menu, was waiting for an answer for 10min. We ordered chicken brest with pasta and chicken bagel. Chicken brest was half part cold, apparently in both brest we took. The bagel was delicious! Our last night, in the evening, we were watching TV in the room when from nowhere women from Housekeeping apparently opening the doors and coming in. Without any knock or pre inform. So this was a bit awkward moment. Breakfast were good, before checking out we one more time spoke with Oliver, just to over view our stay. Hotel was clean, great location, staff was polite and helpful. Double thank you for the night receptionist and to Oliver.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Sir, On behalf of our entire team, we greatly appreciate you took the time to provide is with valuable feedback following your visit to Paris. Our goal on property is to constantly exceed expectations. Please accept our apologies for the poor experience for your first time in Paris and would like to assure you that it is not the norm at our Hotel. Please be advised that I shared your feedback with my team and we reflected on all negative points you mentioned. We try every day to improve our service thanks to comment like yours. It is evident that all guest needs a perfect privacy, we will review our Housekeeping service. Unfortunately our property doesn't not have restaurant with a proper kitchen however we always try to provide quality food to deliver for our guests. Overall I am happy to see that you enjoyed our Bagel recipe, our great location and especially staff members. When planning a return to Paris, please do contact me directly so that I may make the appropriate arrangements for your visit and personally look after your stay to ensure it is as memorable as you deserve. Warmly, Jean-Louis Descoins

"good room"

4
27/12/2017

We went to this hotel for a weekend in November. On arrival hotel is quirky and the staff are very friendly. We were checked in but had to wait a few minutes for the room key. Decided to order a coffee while we waited which was extortionate for a tiny coffee. Rooms soon ready, we had booked an executive suite which was a lovely room and quite big for Paris standards and well decorated. Shower had a window in one side opposite from the door which was a little strange but there was a curtain separating the sleeping area from the shower, sink and toilet area which was fine. We found the location good for getting around. The staff were very good and helpful. Only issue I had with this hotel was the cleaning staff. On arrival when the lift opened they were standing with the cleaning trolly in the way discussing something and totally ignoring the fact that we were there and needed to get past until we actually asked them and them. The room was cleaned to a good standard however we mostly had a drink in the bar after returning from our day out and took the glass up with us to finish and for some reason these glasses were not removed from the room which was strange. Also there are coffee making facilities in the room and two cups were left even though there was three guests. I did love the decor of the hotel and overall this was a very good stay with comfortable rooms with good comfortable beds and plenty of space and the turn down service was a nice touch.The cocktails were lovely too. Also right next door to the shop for any supplies you may need, very handy.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Pkpa, Thank you very much for sharing your experience concerning your recent stay with us. We are sorry to hear that you had a bad impression regarding our cleaning staff, be assured that we will correct that. We are glad that our team member was very helpful for your Parisian stay and the room and decoration were agreeable for you. Our barman, Felix, loves to offer to our guest his own creation to share new taste and we are very proud of him to see that you have enjoyed them. We hope to have the opportunity to welcome you back soon. Kind regards Jean-Louis Descoins

"Great"

5
25/12/2017

The room is slightly larger and much better appointed than any I've stayed in France. Not, luxurious, but very, very pleasant. The reception staff, Amandine, Caroline, and Daphine were beyond helpful. They were pleasant, charming, polite, engaging. The location is both good and bad. None of the usual Paris sites are an "easy" walk away, but Gare St. Lazare is next door, the Metro stops convenient, and restaurants plentiful.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Dukeu3x, Thank you for choosing your hotel for your recent stay. We are glad to see that you had a great stay at the Maison Albar Paris Opera Diamond. We will pass on to Amandine, Caroline and Delphine your very nice comments regarding their welcome and attentions. We hope to have the opportunity to welcome you back at your new parisien address. Kind regards Jean-Louis Descoins

"Get What you Pay For"

5
24/12/2017

First of all, to all those in the reviews below calling this hotel not a five star hotel - well, technically it is. Hotel star ratings do not necessarily reflect on the luxuriousness or whatever of a hotel - the best indicator of that is honestly the price - but rather on the level of services provided by the hotel in question. If the hotel has a 24 hour check-in/front desk, turndown service, and a variety of other services that I can't be bothered to look up right now, it counts as a five star hotel. That having been said, I think that this hotel in question qualifies... but just barely - in particular, not having a Spa located within this hotel building itself is a glaring oversight (although to be honest, Paris is such a vibrant city - this was my fifth visit in four years - that I probably wouldn't have taken out time to have used it anyway). That having been said - I payed an average of 180 euros a night for a period of ten nights in Paris. What can you really expect at that price in Paris? I'll say that I certainly got my money's worth: the hotel is well located right next to the St. Lazare train station - about a thirty minutes' walk from the Gare du Nord - and the wifi was excellent. They had heated Japanese toilets, and the room, while somewhat oddly shaped (I'm fairly certain I had an attic room, which gave it a strange sloping quality), was spacious enough. The only gripes I really have is the fact that their minibar snacks are overpriced (but again - it's Paris), and they initially tried to preauthorize my card for 50 euros a night - which to me is a bit much (they ended up preauthorizing it for 250 a night; still, I dislike preauthorizations). The room service night menu is also terrible - I'm almost certain it's literally just microwave meals, but hey - there's a Mark and Spencer's literally right outside of the hotel, so just stock up on some sandwiches if you want - or, if it's past 10 and you're hungry, there's a Quick Burger (which is like Fast Food, but French, and therefore actually good) just a three minutes' walk away from the hotel - so there's no real cause for complaint there. All in all, at 180 euros a night, it was an agreeable stay, and I have no real criticisms. That having been said, I might try for another hotel next time I'm in Paris - maybe the Hotel Regina - so that I can be even closer to the center of the city. But honestly - if I can get another 180 a night deal here, I'd probably end up returning, next time I'm in Paris.

"Comfortable but not a 5 star hotel"

4
20/12/2017

Really good hotel, quite fancy and incredibly comfortable at a great location. But our room was tiny, tacky glued together furniture, subpar TV and quite expensive services. Definitely not a 5 star hotel (if you can compare). But wow, heated toiled and a first hotel I slept till 10AM tho!

"Hotel with a good service and location"

4
19/12/2017

My husband and I stayed here for 8 nights. From the moment we stepped into the hotel we were warmly greeted by the reception staffs. Quick check in and out. Rooms are larger than average Paris Hotel. Small gestures like complimentary macarons and mineral water really make our day in Paris sweeter. Location wise is pretty good, short walks away to Printemps & Galleries Lafayette. Metro & Train is just around the corner. On the 2nd day, we had issues with the lightings system and this were promptly attended. Thanks to Mr. Oliver who personally came to our room and explained the situation and arranged the technician to sort out the issues. 5 star service and professionalism from the Assistant Manager. Definitely my first choice hotel in Paris!

"Lovely Boutique Hotel"

5
07/12/2017

The hotel is located in walking distance to Gare Saint-Lazare. The lobby is small but nicely decorated. The perfectly clean rooms have a convinient size and feature Japanese toilets. The staff speaks English well. It is the perfect "home base" to explore the city for a weekend or a week.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear René, Thank you so much for your review regarding your recent stay at the Maison Albar Paris Opera Diamond. We are pleased to see that you have enjoyed your stay by our location, our room and equipment. Our staff can help you any time to advise you for your visit in Paris for a week end or a week. We are delighted to see that you felt at home during your stay and it would be a pleasure to welcome you back at your Parisian address. Kind regards Jean-Louis Descoins

"Definately NOT a five star hotel"

1
29/11/2017

We stayed in the hotel in November -not a busy season. It has a TINY unimpressive lobby and NO SPA OR POOL. If you look at the website they promote spa packages but on inquiry I found that to get a massage or use spa or pool you have to go to a sister property!!! What kind of 5 star would make you do that? They also don't have a dedicated concierge desk. The front desk acts like a concierge and they don't have answers to basic questions. One of the primary benefits we look for in a five star is help with planning tours and restuarant recommendations etc. And they fell short. I got betters answers from the concierge desk at four seasons whom I called to ask about their resturant menu!! I ended up googling everything myself and spending precious vacation time trying to figure out logistics!! Also room service replenishments did not happen and we had to call for milk to make coffee and shampoo etc. And it was someone from the front desk who came to deliver!! Once in the morning they said they were too busy to come and will send it later-which never happened. Lot of reviews mentioned they are close to the train station but might as well pay for a Hilton or a 3 star if you want location advantage. They have no businesss marketing themselves as a Five star hotel. Total scam.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Foodlovers14, Thank you for sharing your feelings during your recent stay. We are absolutely sorry to see that you did not enjoy your stay with us. We took a note of the inconvenience mentioned during your stay, and be assured that we will do our best to correct this dysfunction. Our reception team can assist you and provide your recommendation for exhibition to restaurant address at any moment of the day. We can understand your disappointment regarding the concierge desk comparing to the Palace four season. Please do not hesitate to contact me directly to share more details regarding your stay at [email protected] Looking forward to read from you Kind regards Jean-Louis Descoins

"Boutique hotel at the Opera"

5
29/11/2017

This can certainly be considered a top hotel for the following reasons: 1. Perfect location 2. Rooms larger than average in Paris 3. Great attention to the customer 4. Staff perfectly trained 5. Extremely clean 6. Room equipped with all you need and expect at this level 7. Free high speed WiFi 8. Large shower box even in a small bathroom but with all comforts, even with heated toilet If I should find something I would improve, I would say a better choice of TV channel and a quicker water flowing in the sink ( it could have been a temporary problem though). Prices not certainly inexpensive but in line with the quality offered. Small breakfast 9,00 Euros, large one 25,00.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Sandro, Thank you very much for your recent comment regarding your recent stay with us. We took a note of your improvement asked, and we will do our best to realize them. We are very happy to see all the reasons which made your stay wonderful. We hope to have the opportunity to welcome you back at your new Parisian Address. Kind regards Jean-Louis Descoins

"Week stay during Medical Conference."

4
23/11/2017

I stayed at this 'Best Western' which I had to laugh when I first heard the hotel's affliliation. I honestly can't say if I've ever stayed at a Best Western before, if I have I don't remember it. Anyway, the experience I had during my stay for a week was very good. From the location, right across from the Metro Station, to the Staff, very pleasant, to the room, great view of the Boulevard. My only criticism, and it's minor, is the elevator service was slow. Only (2) elevators for my wing of the hotel, and it was used by the maid service as well. If you're looking for a good hotel, great location, and friendly staff, I would recommend checking the Maison Alber out. Don't be put off by the 'Best Western' affiliation. LOL

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Uri, Thank you for sharing your experience at the Maison Albar Paris Opera Diamond. We are so pleased to see that your business trip in our hotel was successful. Our hotel is located next to different metro lines which can accommodate your needs easily. Our staff are always available to help you and provide you recommendation. We hope to have the opportunity to welcome you for maybe a lesure trip in your new Parisian address. Kind ragrds Jean-Louis Descoins

"Family suite - just perfect"

5
21/11/2017

The suite was spacious and very luxurious. Definitely felt like an upscale resort hotel with no detail / amenity spared. Staff was nice and helpful. Overall a very pleasant stay. In addition, I had the suite for one night and a regular room for the second night, but they upgraded me to the suite for the second night at no extra charge which was very much appreciated.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Abby, Thank you very much for taking the time to share your feelings regarding your recent stay. We are so delighted that you have enjoyed your stay with your family. Our family room are equipped with a sofa for two people, you can share a 25 meters square for a pleasant and comfortable stay with your family. We hope to have the opportunity to welcome you again in your Parisian Address. Kind regards Jean-Louis Descoins

"My yearly excursion to Paris "

5
21/11/2017

Well I normally stay in the sister hotel on McMahon avenue just off the Champe elysees which is great but decide to change this year. A great hotel with the same type of decor but great room size and great staff!!!!!!! This hotel giving you great access to a different part of Paris. A word of warning if you come in from charles de Gaulle airport. Get the under ground from Charles de Gaulle to Franklin and then to st Augustine other line. Hotel less then 700 metres away. Went the wrong way and ended up nearly getting mugged until i stood up to them and told them to [email protected]@@ off. Be careful there is no longer the same police present on the underground there used to be. Times cause prioritising the under ground is no longer it.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Edward, We would like to thank you for sharing your discover regarding your stay at Maison Albar Paris Opera Diamond. We are so glad to see that you have enjoyed your stay with us and to see that you have discover a new Maison Albar in Paris. I can be more proud to see that you have appreciated our room size and the interaction with our team member. We hope to have the occasion to welcome you again in your Parisian Address. Kind regards Jean-Louis Descoins

"Luxury at affordable prices right in the heart of Paris!"

5
21/11/2017

we have just come back from a three day stay at this hotel in Paris. It was amazing. Suberb location: right next to Saint Lazare railway station, minutes away from Blv Haussman, Madelaine, Concord and Champ Elysse. Excellent room: spacious, with a lot of natural light, with the correct amount of style and luxury. The bed was just perfect, not too hard, not too soft, not too small, not too big. A Japanese toilet (if you do not know what that is, make sure to look it up, because it does add value to the room!). Very good wifi and the hotel is equipped with air play that allows you to watch anything that can be played on your phone, tablet or laptop on the TV screen. I especially enjoyed this and it was the first hotel we found this feature in. Service was very good (there was even turn down service, which I enjoy) and staff was very polite and helpful. They accomadated our needs and helped us with all our requests. I also enjoyed the complimentary macaroons we found in our room upon arrival. Breakfast was very good and with significant variety. I strongly recommend this hotel and we are planning to return on our next visit to the city.

"Modern, Good Service, Convenient to Train Station"

4
18/11/2017

Staff was very friendly and spoke English. The “superior king” room was small but comfortable, and included a shower, mini fridge, TV, toiletries, and snacks/drinks (to buy). Breakfast was available for 25€. The hotel is within walking distance to Gare Saint Lazare. I enjoyed our stay, but there are hotels available that are a better value for the cost.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Jessica, Thank you very much for taking the time to share your feelings. We are pleased to see that you have enjoyed your stay with us. Our room are minimum 20 meters square for our Superior room equipped of Italian shower, apple tv, minibar. Our receptionist can suggest you for your future stay to book an executive room for more comfort. We hope to have the opportunity to welcome you a second time. Kind regards Jean-Louis Descoins

"Excellent location - great stay"

5
14/11/2017

We visited from November 4th thru to the 11th 2017. The greeting we received was excellent, every time you walk in or out of the lobby your are welcomed and acknowledged. Arriving from Canada jet lagged from the overnight flight reception was helpful and gave us a quick idea of what was nearby to check out. Our room was on the 5th floor and it had a little balcony which was a bonus. Room was clean and housekeeping was amazing. Each morning the room was spotless and when we got home in the evening turn down service was done. I read some of the reviews about the decor being a bit over the top but it's Paris, enjoy it! Only visited the bar once but the service was excellent. The Japanese corners in the bathroom were great. If I am going to install something in my house this is it. Obviously this bathroom feature is not as big of thing in Canada as in Europe but this thing was great. Location of the hotel was ideal. I was traveling out to the CDG airport each morning for a conference and using Metro. It was about a 30 minute train ride. The Metro station is literally the other side of the street and one stop on the Metro takes you to the Guard De Nord where you can take and express train right to the convention center and the next stop is Terminal's 1 and 3 of the airport. Super easy and convenient. I would recommend this hotel to anyone traveling to Paris. Opera House, Champs Elysee, shopping, fine dining, all within walking distance and everything else is a quick Metro trip away. Buy a Metro pass early in the week - the Nav-i-Go. It is about 27 eruos and can be purchased Monday thru Thursday.... its all you will need to get around. That and a weeks museum pass.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Busby, Thank you very much for taking the time to share your experience at the Maison Albar Hotel Paris Opera Diamond and your trip in Paris - the city of lights. We are delighted to see that your business and leisure week in our hotel was great. All our friendly team members do their best to make you feel welcome all over your stay and we are very pleased to see that you felt comfortable through all our services. We hope to have the opportunity to welcome you again at your Parisian address. Kind regards Jean-Louis Descoins

"Best Hotel in Paris!"

5
14/11/2017

I stayed here at the beginning of November as a couple. First and foremost the location is the best I've had in Paris (I've been 4 times in total) it is right by Saint Lazare station which is approx. a 15min journey from Gare Du Nord (eurostar station) We were able to travel to all major tourist sites and places we wanted to visit from Saint Lazare station with ease. It is a major station and had many lines so had no need for cabs etc. We originally got out at the wrong exit so ended up walking about 10mins to the hotel - make sure you take the 'cour de rome' exit. You will be right across the street from the hotel. There is a Starbucks, M&S (yes I know - amazing!) right next to the hotel. The reception area is lovely and the most modern I have experienced in Paris, beautiful velvet sofas and marble floors everywhere. We were greeted by the receptionists who were very welcoming and allowed us to check in much earlier than expected, around 12:30 I think. This was great, and we received a room on the 5th floor with a balcony and a cool view of the busy square with the station. We had free macaroons in our room which we really appreciated, my partner had never had them before so this was truly special. The room itself was true luxury (and much bigger than any other I've had in Paris), huge flat screen TV (which had the ability to sync your apple phone and watch on the big screen!) mirrored ceiling, chandelier, huge comfy bed, not to mention the Japanese toilet which had a million different buttons, a bidet and a heated toilet seat - what more could you ask for? We had bathrobes and slippers which we utilized, and the bathroom was pristine. We discovered there is a switch just outside the bathroom which plays the TV sound into the bathroom - what a luxury! I cannot actually name all the lovely things about the hotel/room because there are so many, but I also cannot think of 1 negative so that says a lot. I'm not sure why anyone would leave a bad review for this hotel and if you are hesitant please don't be! BOOK! We were so happy to have such a beautiful hotel to come back to and often didnt want to leave the room. I certainly will stay here again and again when I next come to Paris. Thank you for a beautiful trip. Miki

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Miki, All our staff and I thank you very much for your nice description of our hotel and service. It is a real pleasure to see how we have reach our goal to make your stay outstanding by details and by our services. Thank you for your nice recommendation to book in our hotel. We would be pleased to welcome you again at your Parisian Address. Warm regards Jean-Louis Descoins

"Lovely hotel, great staff"

4
29/10/2017

I was pleasantly surprised by this hotel! The rooms are a good size and well appointed. The location near the Opera was an excellent starting point for restaurants and shopping. Don't miss the restaurant down the street called Boullard for dinner! The only downside was that it was not convenient to the Palais De Congres where my meetings were. There is a metro stop close by but required a change to get to Port Maillot and was slow due to service interruptions. I tried it twice and gave up both times to take an Uber (about 8 euros). The staff was lovely. I wish they would leave waters in the rooms, but I discovered bottled water in the gym.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Julie, Thank you so much for your nice comment regarding your recent stay at the Maison Albar paris Opera Diamond. We are pleased to see that you have enjoyed your business trip in our hotel by our room size and our location. We offer to all our guest a complementary bottled water on your arrival, we provide a bottle of water in your minibar if you would like for the rest of your stay. We would be pleased to welcome you back for a future stay in Paris. Kind regards Jean-Louis Descoins

"Eh"

3
25/10/2017

If you're into bondage, the décor of this hotel will appeal to you. Kind of tacky, pretending to be chic, with an undertone of whips and chains. The size of the room and the bathroom was decent. The shower was a mess. The beds are comfortable. The people who work there are nice. It's a weird hotel. Maybe some rooms are better than others?

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Thank you for sharing your feelings regarding your recent stay with us. We are sorry to see that you were not satisfy by our decoration and our atmosphere. Our room are a minimum of 20 meter square equipped of Italian shower, Apple TV, Minibar, tea and coffee facilities and more. We thank you for your nice comments regarding our staff. Kind regards Jeans-Louis Descoins

"Great hotel if you're okay without a large selection of amenities"

3
25/10/2017

Spent almost a week at this hotel on a recent business trip. The bed, shower and service (room service, laundry etc) is first class. Unfortunately it is a very noisy hotel with traffic and people never settling down. Also, it does not have a great restaurant ... but then, when in Paris, dine out! Free wifi but otherwise a little pricy.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Thank you very much for your recent comment. We are pleased to see that you have enjoyed our room and the service of our hotel. We offer to all our guest a free wifi in the lobby and our room. You can connect to 5 devises for more comfort. We do not have a restaurant but the room service and a snacking menu is available all day and night to satisfy your needs. If you are fancy to go to the Parisian restaurant please do not hesitate to ask and reserve with our receptionists, they would be happy to provide you some recommendation. We hope that we will have the opportunity to welcome you back for a future business trip or for a leasure trip. Kind regards Jean-Louis Descoins

"Most stunning hotel Ive ever stayed in!!! Exceptional Staff and Service"

5
19/10/2017

This hotel was beyond amazing, I could not fault the service of the staff and the views are amazing!!! From the moment you walk into the lobby, to the rooms ....everything was just amazing. The best feature of the hotel is definetley the Rooms and the Lobby area..The service from the hosts and hostesses is exceptional......Restaurants and cafes are all literally at your doorstep as soon as you walk out the Lobby door. I suggest you go to the cafe to your right with the red advertising (forgot the name of it) and ask for the breakfast menu.....the Croissants/Omlettes and fresh juice is amazing!!!! and cheap! and just opposite is smaller cafes where you can buy beautiful Pastries/rolls and Pastas and desserts...the desserts are to die for in Paris so its a must! Theres even a Starbucks next door to the hotel if your needing your coffee fix which is convenient. Everything from the taxi service to the staff is beyond anything i expected. Except be careful of Taxis that dont use Meters...we have been in situations where they state their price after you jump in the taxi to get to a destination and they dont use their meters. So when you jump into a cab just say "Meter" and they will say yes or no and if they say no...get straight out or you will be paying for 30-35 even 40 euro for a 5-6 minute drive! The rooms are fully furnished, gorgeous, modern and clean and have all the extras you would expect (even Chopard essentials in your bathroom) Wi-fi was fast and excellent especially for those who are working while away. The Level of service is a world away from what the hotel looks like on the outside...its even better!!!! Big Congrats to the front desk and hotel staff as the service was more than excellent. Thank you for a great stay, it was amazing, and definetley will be back again. Really Happy Customer, keep it up :) ps. Parisians are also very lovely!! not rude as people have been saying!

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Liz, It is a real pleasure to read your nice comment. We can be very proud of our staff and service to see how they made your stay memorable and fabulous. I am so happy that you have enjoyed our new refurbished room and the exchange with our staff. We would be pleased to welcome you back for your future Parisian stay. Kind regards Jean-Louis Descoins

"Like staying in your own palace in Paris!"

5
16/10/2017

We spent a week in Paris for our 40th wedding anniversary and decided to splurge a bit and get an executive suite at the Maison Albar Paris Opera Diamond hotel. The photos do not do justice to this lovely, modern hotel. Also, the location is the BEST - just a one minute walk to the Saint Lazar metro and train station. From here, we could get really anywhere in Paris within 2 metro changes, and an metro/train combination to Versailles. The staff were delightful, and our top floor room was luxurious, quiet and comfortable. This place is worth every penny! We would recommend this to anyone who wants comfort while visiting this beautiful city - our experience here was outstanding!

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Thank you so much for your warm review regarding your recent stay at the Maison Albar Paris Opera Diamond. We are delighted to see that you had a wonderful stay to discover our beautiful city and so pleased to see that we help to make your 40th wedding anniversary a special and memorable moment . Please do not hesitate to call us back to make a reservation for your future Parisian stay. Kind regards Jean-Louis Descoins

"Lovely place in Paris"

5
16/10/2017

Great location and very good hotel, a perfect combination for a hotel, even more if it was in Paris. The rooms are big, what is a bonus when we think about Paris, and this location, near l`Opera, Champs Elysèes, metro and train stations, lots of restaurants and caffés, is even better.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Adriana, Thank you so much for your nice comment regarding your recent stay with us. We are so pleased to see that you have enjoyed your stay at the Maison Albar Paris Opera Diamond. We hope to have th opportunity to welcome you back for your futur stay in Paris Kind regards Jean-Louis Descoins

"A prefect 25th Wedding Anniversary Celebration!"

5
01/10/2017

First a back story ... 2 weeks prior to our arrival, I emailed the hotel to let them know that we were celebrating our 25th anniversary and I was hoping if possible if we could get a room with a view of the city. They responded quickly with "We took note of the special occasion and will do our utmost to arrange one of our best room with a good view" We had booked/ paid for a standard room, so I wasn't expecting an upgrade to a suite or anything like that ... I was just hoping for at least a standard room that wasn't facing a brick wall or a parking lot. Their utmost, was their UTMOST! They upgraded us to a room on the 5th floor (rm 501) with a beautiful balcony view of the square/ Gare St Lazare and a box of macaroons. This wonderful surprise was so appreciated and it definitely set the tone for our 5 day stay! Review: The beautifully decorated room was well appointed with lots of storage space which includes a closet. The king size bed was very comfortable with many pillows to choose from. The room was cleaned everyday with fresh towels and toiletries. The room had many extras like a coffee maker, a mini fridge, slippers, robes and free movies (in English) . The bathroom had a spa shower, towel heater, sound system and the most unbelievable toilet I have ever seen and believe me I don't get to excited when seeing a toilet but this one had everything!! (combination toilet/bidet, dryer, w/a seat heater) The location was prefect about a 1/2 hour walk to the Arc de Triomphe, 1 hour walk to the Eiffel Tower but if you choose to take the subway there is a stop just minutes away from the hotel. We chose to walk everywhere during our stay... after all you're in Paris, the most romantic city in the world, why miss out on what's just around the corner. There are many brasserie and restaurants all within a short walking distance. And yes... if you must have your daily Starbuck's, there's even one of those in about a 1-2 minute walk from the hotel. **Hint** There is a Marks and Spencer Foods next door At the end of each day, we would stop in the Marks and Spencer to grab freshly prepared fruit salads, yogurts, juices and butter - bread we picked up along the way in the boulangeries And there you have it, a quick/inexpensive breakfast, ready for the next morning to eat in the comfort of your own room! We had laundry sent out about midway of our stay and upon our arrival late afternoon the following day it was hand delivered to our room. We were very pleased with the service ... it was cleaned individual folded/sealed in plastic wrap or hanging on hangers. **** Wow!! It was on the pricey side, you may have to think if it is worth trying to save space in your luggage by packing less. This was an outside service which the hotel has no control over, just a FYI. Last but not least the staff... all staff were very welcoming and helpful. We were always greeted with a smile and a Bonjour or a Bonsoir and they were always eager to answer any questions we had. In closing we would like to thank Maison Albar Hotel for making our anniversary so very special from the biggest gesture of giving us a very special room with a view, to the littlest gesture of the staff giving us a warm welcome. If we ever have the chance to come back to Paris, we will be sure to stay here again.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Rosie, We are so pleased to see your marvellous review regarding your recent stay with us. We are very satisfied to have provided you a special moment for your 25th wedding Anniversary. All our staff try to do their best to make this kind of special events even better. We are really happy that you felt spoilt during your stay with the upgrade room, the comfortable bedding, the pressing service and all the kindness of our staff. We would be pleased to welcome you back again for your future stay. Kind regards Jean-Louis Descoins

"Maison albar hotel opera diamond- my perfect selection !!!"

5
30/09/2017

I couldn't ask for a better hotel, in a perfect location, fancy room, very big and spaces. Helpful team at the front desk and cleaning staff. Great restaurants around, close transportation and walking distance from main attractions. Hamburger next door - the best I've ever eaten! Highly recommended! We will return for sure.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Thank you do much for your nice review regarding your recent stay with us. We are so pleased to see that you had a marvellous moment with us. Our room have a good size from 20 meter square for the superior room to 35 meter square for our suite. You can enjoyed the main attraction of Paris if you travel by metro but also if you walk (galleries Lafayette are 10 min walk from our hotel) all the team will be pleased to make a new reservation for you for your future Parisian trip, do not hesitate to call the reception. Looking forward to see you soon. Jean-Louis Descoins

"Very good Hotel"

5
20/09/2017

The Hotel is very well located, next to Saint Lazare train station. The room are very proper and the people from the hotel are very pleasant. We will really enjoyed our stay there. We will come back for sure.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Arnaud, Thank you so much for your warm review. We are pleased to sse that you have enjoyed your stay at the Maison Albar Paris Opera Diamond. Our Staff would be glad to welcome you a second time in our hotelto provide you more advises and the comfort for your parisian stay. Please do not hesitate to contact us to make your future reservation. Kind regards Jean-Louis Descoins

"What a gem! "

5
13/09/2017

I will check into this hotel 100 times over - it deserves the 5 star rating! We arrived from a rough flight into Paris early, and the staff welcomed us even though we were 6 hours early. The staff is friendly and efficient, the rooms are clean and beautifully decorated, the service is excellent. The breakfast is delicious! The beds and pillows are so comfortable and cozy! Highly recommended!

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Claire, A warm thank you for your nice review regarding your recent stay with us. We are so pleased to see that you have enjoyed your stay with us. Our bedding is very comfortable and our housekeeper try to make your rooms every day as comfortable as possible. Our baroque decoration provide you a cosy atmosphere for a typical Parisian stay. We do every day our best to provide you a room upon our availabilities even if it is not the check-in time. We would be pleased to welcome back you 100 times over and we really thank you for your recommendation. Kind regards Jean-Louis Descoins

"Exceptional, except..."

4
12/09/2017

I really, really want to give 5 star, but unfortunately we had a few "blemishes ". Firstly, the positives- great location, a wonderful greeting, beautiful entrance and foyer. The room is beautiful, romantic and cosy whilst being a good size for Paris. Great use of space, love seperate bathroom and powder room. Beautiful decor. I agree with previous comments of house keeping entering immediately after knocking (not necessary) and we also had someone knocking with the do not disturb sign on ( not great when your jet lagged, unwell and having a nap). Lastly, I cannot recommend their laundry service. We used it twice and both times our items were returned late. One service had a shirt missing, and the next order just went missing! Our last lot of laundry actually returned after we had checked out. The staff were wonderful with handling and rectifying the situation ( they posted it to our next stop), but I can't say I'd use that service again, twice bitten, twice shy. I would go back in a heartbeat, I truly loved everything about this place, apart from those little hiccups, which I could overlook because everything else is so great!

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Mrs Lengrand, Thank you very much for your review regarding your recent stay with us. We are sorry that the laundry service issue and the housekeeping tarnish your stay with us. We truly understand that the laundry service were not acceptable, and be assured that we follow this with our service provider. We really appreciated your comments regarding all other services concerning the room, the location, our decoration and the staff and we are really glad to see that your stay was exceptional. We really hope to have the opportunity to welcome you back to correct your two disappointments and make your stay the most comfortable as possible. Kind regards Jean-Louis Descoins

"Wonderful hotel"

5
11/09/2017

A beautiful, small boutique hotel in an ideal location near Gare St. Lazare. Staff was friendly and helpful and the room clean and modern. Near restaurants and Metro stops. Convenient for taking the train to Versailles for instance. I highly recommend.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Thank you very much for your nice review regarding your recent stay at the Maison Albar Paris Opera Diamond. We are glad to see that you have enjoyed your stay with us. Our location nearby the train station can provide you a easy way to go to Giverny by train or Versailles which is 45 minutes away by train. We thank you so much for your recommendation an hope tosee you soon in your Parisian Address. Kind regards Jean-Louis Descoins

"Great Boutique Hotel"

5
09/09/2017

I did not have extremely high expectations of this hotel and we were in for a wonderful surprise. Being in Paris we were expecting tiny noisy rooms with even smaller dark bathrooms. For that reason we were looking for a reasonable priced suite and booked the diamond suite. WE HIGHLY RECOMMEND BOOKING THIS ROOM. The views of the street below are awesome. The bathroom is huge, but note it is open to the room. The Japanese toilets are fun to play with. The hotel is centrally located close to all the sites and 50 feet from a metro stop.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Rob Thank you so much for your nice comments regarding your recent stay with us. We are so glad to see that you have enjoyed your room and we have showed you that you can have suitable room in Paris. Our room are equipped of Italian shower, Japanese toilet with a minimum size of 20 meter square for your best comfort. The hotel is located 200 meters away from the metro station which provide you the access to the main line of Paris. We are thanking you gain for you recommendation, we hope to have the opportunity to welcome you back soon Kind regards Jean-Louis Descoins General Manager

"Barely existence Housekeeping Services"

2
06/09/2017

Although the room I got had a nice view on the highest floor, I was surprised to see that wine glasses weren't washed, coffee capsules weren't refilled, trash can wasn't empty out, and the coffee mugs that were chipped didn't even get replaced after being out the whole day. It seems like the housekeeping only made the bed and that's it. Despite being an ideal location, I probably won't recommend it to anyone.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Thank you for sharing your feelings regarding your recent stay with us. We are sorry to see that your room has not been made properly during your stay this is absolutely to representative of the quality that we want to offer to our guest and be assured that will not happened again. We are pleased that the location and the room on the high floor was suitable during your stay. Please feel free to contact me for more details regarding your trip at [email protected] Hope to have the opportunity to exchange with you. Kidn regards Jean-Louis Descoins

"Maison Albar"

5
28/08/2017

Beautiful hotel with very pleasant staff. Our room was immaculate and our bed was so comfy too. Hotel is close to subway hub which makes travel very convenient. We really enjoyed our vacation in Paris and, choosing this hotel was perfect.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Barbara, A warm thank for sharing your review regarding your recent stay at the Maison Albar Paris Opera Diamond. All our team are glad to have made your vacation in Paris as comfortable as possible. The hotel is 200 meters away from the metro which is very convenient to travel all over Paris. We hope to have the opportunity to welcome you back soon for a future vacation in your Parisian Address. Kind regards Jean-Louis Descoins

"Honeymoon"

4
20/08/2017

We have just got back from this hotel which we stayed at for our honeymoon. We had a great time and the hotel was fantastic. It is in a great location, close to two metro stations, train station and also the bus station, all within walking distance. There are lots of restaurants and cafes near by also. Perfect location for exploring as the main sights are a short walk away. Yes it was a bit expensive, and yes breakfast was overpriced, however for a special occasion we thought it was worth it. The only negative I have about this hotel was the housekeeper. I heard a knock at the door and seconds later, the door opened, I hadn't even had chance to move and had only just got out of the shower and was stood in my towel. It was housekeeping asking if I needed new towels. This happened twice and put me on edge for the 3 days we stayed there, with the thought of someone just walking in!! I would recommend this hotel to anyone looking for a bit of luxury.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review regarding your stay with us. Firstly, I would like to apologize for your issue with the housekeeping, be assured that will not happened again. We are delighted to see that you have enjoyed our location and our luxury decoration. We hope that we will have the opportunity to welcome you back soon. Kind regards Jean-Louis Descoins

"Disappointed"

2
15/08/2017

A little disappointed in this hotel. All the facilities were fine, but we expected more for the price. So definitely not value for money. And breakfast wasn't even included in the price we paid. The room was small and the design was strange, very chunky. The staff were good, but cleaning staff also did just walk into our room twice while we were in the room. When the people in the room opposite us opened and closed their door, our room door shook and made a big noise. The location is fine, close to the train stations. Doubt I'd stay here again.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Thank you very much for sharing your feelings regarding your recent stay. I am sorry to hear that our decoration was not suitable for you. Our room size for a Superior room is a minimum of 20 meter square which is a good average for Paris. For a bigger size, we do have different category of room which I am sure it will be more suitable for you. We have well noted your inconvenience met with our housekeeping staff, please accepted our apologies for that, be assured that this situation will not happen again. We hope to have the opportunity to welcome you back and expected this time your needs. Kind regards Jean-Louis Descoins

"Well-situated for exploring the river and Montmartre"

4
14/08/2017

Thoroughly enjoyed our stay here! Extremely comfortable bed. Clean and modern rooms. Great shower. Value for money. Having been to Paris before we wanted to explore Montmartre and this hotel was well-situated for that - just a 20min walk to the Moulin Rouge. Also only 20min walk to Champs Elysees, maybe 40 mins to the Eiffel Tower (or a quick metro ride). Also very convenient from the Eurostar - just walk from Gare de Nord to Magenta and take the metro one stop to Haussmann Saint Lazare. The only reason I haven't given this 5/5 was that we felt breakfast was a bit expensive for what it was. Excellent hotel though.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Lucy, Thank you so much for your nice review regarding you recent stay with us. We are pleased to see that you have enjoyed our location and our room. Our bedding are very comfortable in order to provide you the best rest after a long day of visit. We hope to have the opportunit to welcome you back for a future stay in Paris. Kind regards Jean-Louis Descoins

"Like staying in an Obsidian Casino Royale! "

4
30/07/2017

First impression on walking into this hotel is quite breathtaking. It's like an obsidian Casino Royale style, velvet and sparkles on everything. Giving off a very luxurious feel. Staff are very welcoming and helpful, always polite. The hotel is in a central location with a small grocery shop a couple doors down. If your tech savvy, you'll like the Apple TV and fancy light switches. CONS: - WIFI did drop out a fair few times which is annoying when watching a movie or show. - I don't know if people thought our room was a fire exit or what but we were continuously disturbed by people/someone trying to open our door and rattling the door handle?!?! If it was house keeping they surely did not knock or call out which I feel was very intrusive and startling. We did not order room service so company was not expected. Other than this the room was pleasant.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Olivia, Thank you so much for your review regarding your recent stay with us. Please accept our apologies for the inconvenience met during your stay. We have well noted and be assured that will not happen again. We are pleased to see that your first impression was wonderful through our staff, our equipment and our decoration and of course the room. We hope to have the opportunity to welcome you back again. Kind regards Jean-Louis Descoins

"Culture, concert, chilling"

5
29/07/2017

Spent 4 nights at Maison Albar Hotel on a trip to Paris for the U2 Joshua Tree Tour. Check in was quick and our room just beautiful. Fourth floor with a view over the boulevard. Large room, nice bed, flat screen tv and generous bathroom. All squeaky clean and probably newly renovated. Location is ok, based on interests. Close to St Lazare station so it was convenient for going to U2 at Stade de France (a few stops away). Walking distance (or short metro ride) to most of the tourist attractions such as Montmartre, Champs Elysees, La Marais, Louvre and close to the grand department stores. Restaurants and cafes close but maybe a bit far for nightlife. Good hotel and nice staff. English speaking but unfortunately not Icelandic speaking:) Only glitch was a fire alarm at three o'clock in the night which woke up all of the guests - somebody smoking in his room. Would stay at such a hotel again - location permitting.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Thank you so much for your nice review regarding your recent stay with us. Thank you for choosing our hotel for U2 concert. I am sorry I am not able to answer in Icelandic writing. Please accept our apologies for the fire alarm in the middle of night, as you can understand, the security is important for us, this is why even in this situation the fire alarm ring for safety reason. We are glad to see that you have enjoyed your stay with us for this special event and for your Parisian Trip. We would be pleased to welcome you back again in your Parisian Address. Kind regards Jean-Louis Descoins

"Really enjoyable "

5
24/07/2017

Really enjoyable stay at this hotel. Fabulous room on the 5th floor over looking the square. The hotel is very "boutique" and is in a fantastic location for exploring Paris, very close to St-Lazare metro station if you are flying into Paris. The rooms are very nice, fantastic "washlet" toilet-never seen that before, and great coffee machine. Only slight negative about the room-could have done with more coffee pods as these were not replenished at night and only 1 of each type, and also bottled water not replaced after we drank on the first night-disappointing. However all staff very helpful and friendly and we will definitely be returning again.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Many thanks for your great comments, and we are very proud of your satisfaction. We are pleased to see that you had a really enjoyable stay with us. All my team joins me to wish you a lovely summer and we do hope to have the pleasure in welcoming you very soon to "your parisian address". Kind regards Jean-Louis Descoins

"10 days in Paris. Fab hotel."

4
23/07/2017

We spent 10 days( 9 nights) in Paris and stayed at the Maison Albar Hotel. The hotel was wonderful, very friendly and helpful staff( all speak English, although happy to accept my attempts at French!). Our room was on the 6th floor, bit very nice, spacious, clean, comfortable bed, great bathroom with heated bidet and with huge opening French windows, so we could watch the world go by outside. The area is very convenient, we walked everywhere. Lots of local cafes and places to eat nearby. However, it is very busy, just next to the station, St Lazare. Go and visit the station inside, its like a shopping mall. Unfortunately there are road works outside the hotel, which is not attractive, but doesn't affect the hotel other than a bit noisy when you step outside. Taxis can still get there.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Avril, Thank you for taking the time to share you feelings regarding your recent stay with us. We are pleased to see that you have enjoyed your room on our top floor and our staff helps you to make your 10 days in Paris as comfortable as possible. We would be pleased to welcome you back soon at the Maison Albar Paris Opera Diamond. Kind regards Jean-Louis Descoins

"Great hotel "

5
22/07/2017

We have stayed in this nice and lovely hotel for three nights. We had nice sleep in one big room that has space for family with two children. They have nice breakfast with good variety. The location of this hotel is excellent near Gare st Lazare and St Augustin Metro. It is not far attractions 3 or 4 metro stops. There are many nice places to eat, Starbucks coffee is in same building and others cafes. The staff are very friendly and helpful. Special thanks to Jamila and her colleagues.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Musleh, Thank you very much for your nice review regarding your recent stay with us. We are delighted to see that you had a fabulous stay with us. Be assured that we will pass on to Jamila and the reception your review. Do not hesitate to contact us for any further requests. Kind regards Jean-Louis Descoins General Manager

"Amazing!!"

5
22/07/2017

I booked this hotel through hotels.com because it was in a good location and a reasonable price for a Paris hotel. We were in Paris for le Tour de France so wanted a reasonably central base. Both my husband and I were delighted with the hotel! I booked my two night stay on separate bookings, the hotel was full and they couldn't keep us in the same room for both nights, as an apology on our first night they upgraded us to an amazing suite. We loved it! It was huge, the bathroom was fab - it even had a steam room shower with mood lighting and music. We were treated to macaroons in our room and were brought some divine smelling pillow mist for bed time. The staff were very helpful, at all times. I really couldn't fault them. We didn't have breakfast in the hotel, it was €25 each which I think is expensive. Plus, you're in Paris so plenty of places to eat out and watch the world go by. Overall this hotel really made our break, great location, fab little upgrade and great features. I would certainly recommend ... and visit again!

"Wonderful boutique hotel in Paris"

5
19/07/2017

We stayed in this delightful boutique hotel in Paris fairly near all the usual tourist sites. It is very convenient to the underground trains to get around Paris, just a few steps away. There are great cafes around the neighborhood for breakfast or dinner. The rooms are very clean, nicely decorated and the hotel is also very quiet. The only complaints we could have is the air conditioner did not do a great job cooling our room to American standards, but it is probably as good as you get in Paris. The front desk was always helpful exactly what type of transportation to take and where to find it. Terrific stay!

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Anita, Many thanks for your great comments, and we are very proud of your satisfaction ( be assured that next time you will stay with us we will increase the power of the air conditioning of your room). All my team joins me to wish you a lovely summer and we do hope to have the pleasure in welcoming you very soon to "your parisian address". Sincerly, Jean-Louis

"All lovely and comfortable except for the toilet seat in our room"

3
17/07/2017

My husband and I stayed here for 3 nights over the Bastille Day weekend. Location is quite central to many main tourist attractions , restaurants and shopping, about 5 - 30 minutes walk. Or if you prefer, the metro station is only 2-3 minutes walk from the hotel. The area is not my preferred area of Paris, as I prefer somewhere more lively, like Saint Germain. The hotel itself and our room were very stylish with sumptuous decor with contemporary facilities. Our room faced the courtyard which was great for noise level. Our bathroom appeared to be fully refurbished except the toilet seat which looked totally worn, almost like a public toilet. It was rather strange as if it was forgotten during the renovations. We had other friends in another room and their bathroom toilet was new and modern. Everything else was super comfortable in the room. Hence due to the old toilet, I can only rate 3 instead of 4 or 5. All the staff were helpful and polite. The breakfast was lovely and reasonably priced if you have the express option. It was a lovely stay.

"Lovely weekend break"

5
16/07/2017

The hotel was very attractive and beautifully decorated throughout. The reception was spacious and well staffed. The room was very nice and big enough and the en-suite was very nice with a great shower. Breakfast was perfect and the staff were very helpful.

"Home away from home!"

5
15/07/2017

Amazing experience! My husband and I were looking for all attractions close by and the front desk receptionist Yuly made everything so clear and simple. For someone who travels quite often I have yet to have someone so dedicated like her speaking 4 languages! The rooms were very clean and comfortable. Great value,Overall great service from checkin to check out. Yuly I certainly will be going back!

"as a Parisian, the area is not my favorite, but the hotel is excellent"

5
12/07/2017

attention to details, beautiful room with Japanese toilet, of course the staff is very helpful, location is very central, and the forum des halles looks better than some years ago, but still not my cup of tea to hang around

"Great hotel, great location"

4
08/07/2017

Hotel is centrally located, all the big landmarks are around 30 mins walk but has a metro station less than 5 minutes away. The hotel is well decorated atvthe staff are great, it's also fully air conditioned which was needed on our weekend visit. Add on's are very expensive though. A glass of wine and a small beer was €22 and breakfast is €23 per person. Would come again but will limit the use of hotel facilities.

"Ultra Modern with Old School Charm"

5
07/07/2017

Best Value for a luxury hotel in Paris. In close proximity to the major attractions and shopping. Impeccable service from check in to check out. Breakfast buffet has a fresh variety of options. Rooms are ultra modern; worth the upgrade to the Diamond Suite with Japanese toilet, Chopard bath and body products, and a steam shower! 5 star hotel and highly recommended!

"Diamonds Everywhere"

5
06/07/2017

Hotel is in a good convenient location in Paris and upon entering, it has a nice warm intimate feeling. It is very very over designed but somehow pulls it off. There are diamonds (fake of course) or diamond logos everywhere – bedside table, writing desk, mirror, door handles, balcony awnings and even in the Hotel pen! Chopard bathroom amenities are nice and overall the bed was super comfortable.

"Lovely Hotel!"

5
17/06/2017

Stayed at the Maison Albar for 3 nights room 406. It is a lovely hotel. The staff were really nice and helpful. They helped us with our luggages and gave us drinks as soon as we arrived. The hotel is in the arrondissement 8. It's a very good location near all the main attractions. There's the metro nearby, shopping and restaurants are within walking distance. The rooms are small compare to Canadian or American standards. But this is normal in Europe. Overall, I love this Hotel it's pretty, it's clean, free wifi and in an excellent location. Can't wait to go back.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest Thank you so much for your warm review regarding your recent stay with us at the Maison Albar Opera Diamond. We are pleased to discover your comment and glad to see that our location, our staff and our atmosphere made your stay as comfortable as possible. This is important for us to provided you the best service at your arrival in order to make you feel at Home for few days. We would be delighted to welcome you back for your future stay with us. Kind regards Jean-Louis Descoins General Manager

"Boutique Feel and Good service"

5
12/06/2017

My wife organized a surprise trip for us to France in March 2017. and we stayed at this hotel for a week. It's small and has the boutique feel to it. But it has the necessary amenities including a gym , with Technogym equipment. The room was spacious , modern , with spa bathroom, flat screen TV wifi. Yes your own Spa bathroom. Mirror ceilings. The service was great and the staff very helpful and friendly. The bar man went the extra mile to introduce us to his cocktails. The Hotel is situated very close to two MTR stations making it easy to get around. We had breakfast every morning, it was always good, service always prompt. I will stay there again on my next visit to Paris. I will certainly recommend it to a couple who want a quiet romantic holiday.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Lagos, It is with pleasure that we discover your review regarding your stay with us. We are delighted to see that your stay was successful. We can see that you have enjoyed your stay in our Diamond Suite & Spa which provide you a real comfort with 30 meter square, our mirror ceiling, our hammam and lights in the shower to relax after a long day of visit. Our barman is always here to propose his cocktails and create new ones for you at your demand. Breakfast is every day from 7 am to 10 am, you have to possibility to enjoyed it in your room as well until 12. We would be glad to welcome you again for your future stay in Paris. Thank you again for your recommendation. Kind regards Jean-Louis Descoins General Manager

"THEY STOLE MY STUFF"

1
07/06/2017

The hotel stole a very valuable stuff from the room please be careful. We left the room at 3 pm requesting house keeping, but when we came back we realized that our stuff were stolen. We asked the manager but she said there are no cameras!!! But when we showed here the cameras which were spread in the corridors, she confess saying that she will request the security to take a look!!!! We left because we had a flight with their promise that they will let us know within two hours, however, they replied after TEN 10 days that there are nothing to notice from the camera and offered an upgrade for next stay. please be careful !!!

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, We would like to apologize regarding your experience in our hotel. Your security and your well being are our main concern. Regarding this matters, in order to do serious investigation, we were unfortunately not able to provide you a return in two hours, this is why we have contacted you few days later. You can contact me anytime personally at [email protected] to exchange regarding this issue. Kind regards Jean-Louis Descoins General Manager

"Paris Trip"

4
02/06/2017

Room was small, but nice. Very expensive. Bed was comfortable. The best part about our stay was the breakfast buffet. The staff was friendly and helpful; however, they knew very little about the surrounding area. Example: they were not familiar with the restaurants in the immediate area and could not make a recommendation on where to eat. Location is excellent. Within about 1.5 miles from most major attractions.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Thank you for sharing a review regarding your recent stay with us. We are sorry to see that our room size was not suitable for you, our smallest room is 20m² equipped with a Italian shower, kind size bed in a cosy and chic ambiance. We took a note regarding the restaurant recommendation which was light and be assured that we will train our staff to provide you our bests recommendations. We are glad that our breakfast buffet was memorable, we propose a large choice of products to satisfy sweet and salted tastes. We hope to have the opportunity to welcome you back soon. Kind regards Jean-Louis Descoins General Manager

"Good but one major flaw for me"

2
30/05/2017

Booked this hotel for a short stay in Paris upon which I planned to propose to my now fiancé. Emailed the hotel 2 weeks prior to my stay to organise champagne and rose petal to be set up in our room for when we got back from our day out and after my proposal as a surprise to my girlfriend. The hotel replied saying they were happy to oblige at a cost to the champagne and rose petal and would even throw in some free macaroons. This was great news, although when we arrived back at the hotel after our day out this had not been organised I went down to speak to the receptionist who had no knowledge of my request. The manager said that they could set it up that night, I then had a phone call to the room asking if they should bring the champagne to the room now, which then ruined the surprise for my girlfriend. I cancelled the whole thing as it was so badly organised by the hotel. Very disappointing organisation. The woman on reception in the morning was very good, but the night manager just didn't seem to know about any of my requests. Even when it came to pre-booking our taxi for the homeward bound journey which was prebooked in the morning an she didn't know about!? It seems as though there is a lack of communication somewhere.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Sir, We would like to apologize for the issue met upon your stay at this occasion. We totally understand your feelings and please be assured that will not happen again. This situation is not representative that the quality of service that we want to provide to our guest specially for this kind of events. Please feel free to contact me personnaly at [email protected] I hope to have the opportunity to have the chance to hear from you. Kind regards Jean-Louis Descoins General Manager

"Paris hotel"

5
25/05/2017

This is an Excellent hotel with Very pleasant rooms. The location is great for leisure and business trips. The welcome is always great and friendly. I have been going to this hotel for many years and I consider it my second home! I can only recommend it strongly.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Jean Noel, Thank you so much for your warm review regarding your recent stay. We would like as well to thank you for your loyalty, we are very proud to see that you felt at home when you come visit us. We are pleased to see that with our refurbish hotel you felt comfortable and welcome any time. We thank you profusely for your recommendation. Looking forward to welcome you back soon. Kind regards Jean-Louis Descoins General Manager

"Very impressed"

5
19/05/2017

Very nice hotel. Staff was particularly helpful in making arrangements for points of interest. Lovely bathroom with huge soaking tub. We would stay here again. We walked to the Eiffel Tower and Notre-dame from the hotel

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Colleen, Thank you so much for your nice review regarding your recent stay with us. We are pleased to see that you had a great stay at the Maison Albar Opera Diamond. Our staff is at your entire disposal upon your stay to arrange attractions, tours and to book theatre or shows in Paris. They can recommend you as well the best address in Paris for Restaurant. We hope to have the occasion to welcome you back soon Kind regards Jean-Louis Descoins General Manager

"Nice hotel and great team"

5
17/05/2017

The hotel is nice, very well located and super clean. Staff make it even better, everybody at reception, concierge and breakfast was very friendly and helpfull. Rooms are confi and with enough space and bathrooms are great. Very nice and fresh breakfast. Had a great time with my mom.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, We are delighted to see that you had a great stay with your mom at the Maison ALbar Opera Diamond. Our hotel has his one identity with a friendly team always there to help you and provide you recommendation for your stay in Paris. Our room have enough space for your comfort. Our superior room is 19 meters square and our bigger suite Diamond Suite and Spa which is 35 meters square. We hope that we will welcome you back in the future. Kind regards Jean-Louis Descoins General Manager

"Very good location and good serviced"

5
14/05/2017

Very good location and good serviced , I really have a good stay here. There have some delicious restaurants, supermarkets, cosmetic stores and department stores near by, I would stay in this hotel next time.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear guest, We would like to thank you for sharing your feelings regarding your recent stay with us. We are pleased to see that you have enjoyed your stay with us. Our hotel is located nearby the printemps and the galleries Lafayette to make some shopping in a luxurious shop. Our receptionist can arrange for you a personal shopper and show room for more convenience. Do not hesitate to contact the reception to book it. We would be pleased to welcome for your future stay in Paris. Kind regards Jean-Louis Descoins General Manager

"Stunning hotel!"

5
12/05/2017

We had the most amazing stay here for my 40th birthday! The hotel and rooms are beautiful and clean and the staff were extremely welcoming and friendly! A great base for exploring the city. It's situated next to St Lazare train station (so great if you want to get the train in from CDG airport) and is only a 10 minute walk to the Palais Opera Garnier. We'll definitely stay here again on our return to Paris later in the year!

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Fiona, We are pleased to see that you have enjoyed your 40th Birthday in our Hotel. We are glad to see that our location, room and the staff made your special occasion to come in Paris marvellous. We would be pleased to welcome you back next year for your future stay in Paris. Kind regards Jean-Louis Descoins General Manager

"Nice hotel - practical location"

4
10/05/2017

Very close to the railway station, les grands magasins and many monuments. Comfortable and clean rooms. Luxurious bathroom. The express breakfast a good value alternative. A bit showy style of the furnishing.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Inger, Thank you so much for your nice review regarding your recent stay with us. We are pleased to see that you have enjoyed your stay at the Maison Albar Opera Diamond. Our bathroom equipped with bath or shower provide you the comfort to relax and enjoy your stay. Our express breakfast served everyday offer you a hot drink, fruit juice and pastries for 9 euros per person. We hope to have the opportunity to welcome you back soon. Kind regards Jean-Louis Descoins General Manager

"Friendly staff, good location"

5
08/05/2017

It was a very good experience for me. Breakfast was very goos. Rooms were very clean. Location ia very very good and also hotel staff -especially the receptionists- were kind and friendly. I strongly recommend this hotel

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, We would like to thank your for sharing your nice reviw regarding your recent stay with us. It is with pleasure to see that you had a merveillous stay with us thourdgh our breakfast, our room, our staff and our location. We tank you very much for your recommandation and we hope to have the pleasure to welcome you back soon. Kind regards Jean-Louis Descoins General Manager

"Central location"

3
01/05/2017

Ok hotel located wihin walking distance to central Paris. The room had no view, only brick walls. The lightning system impossible to get familiar with. Also no effect from the aircondition system. To pay €25 for an ordinary breakfast was out of the question. You get a better breakfast in a café for €10. The "Don't disturb"- sign on the door was not respected. The hotel ok for sleeping, but we will not choose next time.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Harald, We would like to thank you for sharing your feelings regarding your recent stay with us. We are sorry to see that your stay did not expect your needs. Please feel free to contact me at [email protected] to provide me more details. Our buffet breakfast have a choice of cold and hot food from sweet to salted items for 25 euros. We can provide you as well an express breakfast for 9 euros which is composed with fruit juice, pastries, hot drink. Some of our room can provide you a nice view of our district with a view of the place. Please feel free to contact the reception to arrange the view upon availabilities. Our location is great to discover our district, you will find nearby the metro station which give you access to main attractions of Paris. I stay at your entire disposal to share your feelings with more details. Kind regards Jean-Louis Descoins General Manager

"Luxurious Stay!"

5
01/05/2017

Stayed 3 nights recently just after Easter, the Rooms and service were 5 star!! The decor of the hotel sparkled with diamond like qualities, and although smallish it was very intimate! The service was outstanding the staff couldn't do enough for you!. Location was really convenient next to a local station with metro links, although you could easily walk to the Seine. Breakfast was superb with a great choice of hot and cold food. The bedroom was also superb with even mirrors on the ceiling! We would certainly go back to this hotel.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Hayden, Thank you so much for your nice review regarding your recent stay. We are pleased to see that you have enjoyed your stay through our identity and intimate room. Our staff have for first goal to provide you as comfortable stay as possible and we are happy to have providing you a luxurious moment in our Hotel. We would be delighted to welcome you again for a future stay in Paris. Kind regards Jean-Louis Descoins General Manager

"Beautiful hotel, great staff"

5
28/04/2017

We stayed at this hotel for 3 nights recently and found it excellent. We had a lovely welcome from Gemma, the receptionist, who was really friendly and helpful and set the tone for our stay, giving a great first impression. The hotel is in a good location, midway (and 30 minutes pleasant stroll) between the Arc de Triomphe and Sacre Coeur. We were on the second floor and it was quiet despite being on a busy road, just the occasional siren was heard. Our room was a good size with a nice bed and good quality bedding and a coffee machine. I do think that the water should have been free, not charged for, but there is a M&S next door where you can get bottles of water for one euro, not the five that the hotel wanted. There is a slight issue with storage in the room, there are no drawers at all and they definitely need to put a shelf of some kind in the bathroom. The bathroom was lovely and modern with a good, deep bath which filled quickly. The bedroom curtains were not put up properly and were hanging down in the middle and, for some reason, the housekeeper never put our bedcover on so it stayed on the bench at the end of our bed for our entire stay, I would have liked to have seen the bed made up properly just once! The room is quite dark and the light switches need to be labelled, they are very confusing and we never did get the hang of them. The whole hotel is spotlessly clean. The bar is lovely, with purple velvet sofas and a glittery floor. They did very good cocktails and always give you some 'nibbles' to go with them. Staff in the bar are extremely attentive and there is a pretty little courtyard although it was too cold for us to use. On my return to Paris, I would definitely stay here again, it is a little gem.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Thank you so much for sharing your feelings regarding your recent stay with us. We have noted your comments regarding details in the room and the bathroom, this will help us to improve our service. The bed is done that way for the turndown service, to invite you to have some rest when you enter at night and not to have to remove everything from the bed. The turndown service is made from 6pm, before the bed is done with the bed cover. We are so glad to see that you have like our cocktails and attentions from the barman. We will pass on to Gemma you nice review regarding her friendly and helpful check in. We are looking forward to welcome you back in our hotel. Kind regards Jean-Louis Descoins General Manager

"Lovely boutique hotel"

4
27/04/2017

This was a lovely style of hotel really good located, the rooms were really clean the only downside to the rooms were that they were very dark in comparison to the pictures could have been a bit brighter as found bathroom was really dark. Despite this the style of the rooms was really modern, and the beds were so comfy best nights sleep we have had in a long while. Reception staff were really friendly and really helpful, could do with a bit of music in the bar in the evenings just to liven it up a bit. Really good value for money.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, We are delighted to see that you have enjoyed your stay with us. Our location in central of Paris invit you to walk to the Opera, Galeries Lafayette, la Madeleine. You can access to the main attraction of Paris with the metro line. You have stayed in a baroque and stylish room which provide an intimate and cosy atmosphere. We would be glad to welcome you back for your future stay and provide you a room lighter for a second discovery. Kind regards Jean-Louis Descoins General Manager

"Lovely from the moment we stepped in"

5
23/04/2017

This hotel was so welcoming. It was in a fab location too. Staff so helpful and we were thrilled to be upgraded to an executive suite. The room itself was fab, lots of technology including a smart tv. It was little small but perfect for us. The room was spotlessly clean. Breakfast was lovely with a wide selection of choices. Thank you, we would definitely stay here again x

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, We are pleased to discover your review regarding your recent stay with us. We are glad to see that you felt welcome from the entrance of the hotel to the end. Our staff have for first goal to make your stay as comfortable as possible. We hope to welcome you back soon for your future stay in Paris. Kind regards Jean-Louis Descoins General Manager

"Short trip"

5
22/04/2017

Great hospitality, very friendly staff, hotel and room very clean! Good room facilities including professional Nespresso Coffee Machine. Possibility to choose between different breakfasts. Everything was perfect. Will stay there again.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Thank you so much for your nice review regarding your recent stay at the Maison Albar Opera Diamond. We are pleased to see that you have enjoyed your short trip in Paris. We propose to our customer to choose between an express breakfast which is composed of hot drink, fruit juice, pastries for 9 euros per person or you can have the full breakfast buffet for 25 euros per person where is proposed hot drinks, cereals, pastries, bread, ham, salmon, fruit salad, juice, yogurt, sausages, muffins, crepes, pancakes, beans, mushrooms and more. We would be glad to welcome you back soon for your next trip in Paris. Kind regards Jean-Louis Descoins General Manager

"Great Place, but lacks in service"

4
19/04/2017

It is a very nice hotel. The rooms are new, look good and so do the common areas. But the service is not that nice. Like, unfortunately, it seems to be throughout Paris. The staff oscillates from being helpful and nice to showing in your face, without any discomfort, impatience and dislike. Could really improve on the service.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Matheus, We would like to thanking you to take the tme to share your feelings regarding your recent stay. We are sorry to notify that you had a poor experience with our staff. This is not representative of the quality that we want to provide to our guest. Please be assured that will not happen again. However, we are delighted to see that the room with the decoration was suitable to make your stay comfortable. We hope to have the opportunity to welcome you back in a better way. Kind regards Jean-Louis Descoins General Manager

"Nice place, but too expensiv"

4
18/04/2017

Good location, perfect service, nice rooms, but too costs too much, becouse of unnecessary services and functions, like "hi-tech" bethroom and light control. Good breakfasts, but 28 Euro - it s too much.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Sergey, Thank you very much for taking the time to share your feelings regarding your recent stay with us. We are delighted to see that you have enjoyed our room and our location. Our breakfast buffet is 25 euros per person, you will find sweet and salted items to start a good day of visit in Paris. An express breakfast is available at 9 euros per person. We hope to have the opportunity to welcome you back for your next stay. Kind regards Jean-Louis Descoins General Manager

"Fantastic Stay in Paris"

5
06/04/2017

A great little hotel in a good location. Staff were attentive and very pleasant. Downside was the price of breakfast (25 euro per person). Also Courtyard room was noisy when window left open at night (other inconsiderate guests - not hotel). Would stay again.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, We are delighted to see that you had a fantastic stay with us. We are sorry to heard that you have been disturbed by other guests in the courtyard. Be assured that the reception is at your disposal to ask guests to worry about the sleep of our customers. Our breakfast is a buffet where you can find sweet and salt items in order to have a perfect start for your day. We propose you hot drinks and juices, pastries, bread, cereals,yogurt, fruit salad, fresh fruits, muffins, crepes... For the salted part we propose: meat, ham, hard eggs, scrabbled eggs, beans, mushrooms, bacon, sausages... Our staff are also available to provide you omelette for you. This buffet is for 25 euros per person You have also the option to take an express breakfast fro 9 euros per person. We would be pleased to welcome you back for your future stay in Paris. Kind regards Jean-Louis Descoins General Manager

"Quality of stay"

3
06/04/2017

Location of the hotel is great - but I definitely feel it has a long way to feel like a five star hotel. I did feel it was more of a 3.5 star hotel as the rooms were very average. Some of the staff are very nice there especially the night time staff who is a young gentleman.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, We would like to thank you for sharing your feelings regarding your recent stay. We are sorry to hear that our services did not expect your needs. In order to provide the best service to our customer, feel free to contact me at [email protected] to have more details regarding your stay, this will help us to improve our services. We will pass on to Jocelyn our night auditor your nice review. Kind regards Jean-Louis Descoins General Manager

"Wonderful stay"

4
03/04/2017

I had the most wonderful stay at Hotel Opera Diamond, the staff was excellent - multilingual and friendly, helpsom in all matters necessary. The room was just brilliant, really quiet, spacious and impeccably clean. Location was also great, even though it is NeXT to St Lazare, the streets were good to walk at night. My only negative comment is the lack of decent restaurants in the near area.

Jean-Louis D, General Manager at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Olve Thank you so much for your comments regarding your recent stay with us. We are delighted to see that your stay was succesfull. Our staff are available any time to provide you suitable restaurant in our area. We will would be pleased to welcome you back for your next trip in Paris. Kind regards Jean-Louis Descoins General manager

"Very good Hotel"

4
02/04/2017

The service of this hotel is perfect, mainly thanks to miss Jamila Elasri, who is a very kind, polite and professional receptionist!! She always tries the best to satisfy the clients and cares a lot about the wellbeing of her guests! Congratulations to this hotel to have such an employee! The only negative point was the breakfast, it is not worth 25€ for 3 types of cheeses and hams and the main waitress is an disaster, she has the attitude of an canteen waitress.

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Guest, Thank you for your nice review regarding your recent stay. We are sorry that you felt this regarding the breakfast waitress, be assured that this is not acceptable and will not happened again. We are pleased to see that you had enjoyed your stay with us specially concerning Jamila at the reception. We will pass on your nice review to her. Looking forward to welcome you back. Kind regards Jean-Louis Descoins General Manager

"Great hotel, great staff!!!! "

5
01/04/2017

This is an amazing hotel with amazing staff!! Jocelyn the night staff did everything possible to make our stay fantastic! Would definitely recommend it to friends and family! The location is super great too!

Jean-Louis D, Directeur général at Maison Albar Hotel Opera Diamond, BW Premier Collection, responded to this review
Dear Roisin, We are pleased to see that you have enjoyed your stay with us. It is with pleasure that we will pass on your great review to our staff and specially concerning Jocelyn. We hope to have the occasion to welcome your friends and family for a future trip in Paris and welcome you back for a second stay at the hotel Kind regards Jean Louis Descoins General Manager

"Staffs are well-trained and very helpful"

4
24/11/2016

My boyfriend and I went to Paris to celebrate my birthday, front desk staff upgraded our room when she found out that day was my birthday. Also, our sim card in France can not make phone calls so we were having problems to make dinner reservation, front desk staff was very helpful and made the reservation for us.

"Total luxury"

5
22/11/2016

A double bedroom with mirrors and crystal chandeliers and red velvet accessories...the perfect hotel room in the heart of Paris. A spacious bathroom with heated towel rail and good toileteries. The shower was a ceiling fitting and very powerful. Very helpful and personable staff made it a great stay. iA well stocked mini bar and room service available.

"A small and friendly hotel in a good location"

4
17/11/2016

I stayed here on business recently and the hotel is well located for the very centre of Paris. There is a metro within a very short distance but I managed to walk to all of my meetings in the Champs-Elysees / Madeleine area within about 10 mins. The staff were friendly and welcoming and the free wifi fast. The rooms were well appointed - Nescafé machines and Apple TV - although not decorated to my taste (think boudoir chic gone mad). All in all, I would stay here again on business.

"Short But Extremely Sweet Two Night Stay"

5
15/11/2016

Stayed here with my partner celebrating two years. What a fantastic hotel, staff were amazing managing to find us a room even though we were early for check in. They upgraded us, offered room service. The room was immaculate and out of this world with stunning views. Great location, excellent transport links. Even kept our luggage after checkout. Thanks to all the amazing staff, what a fantastic experience. We will see you again!

"finelocation, very business"

4
15/11/2016

great location near all the big warehouses, lost of restaurants bars, on the corner of Saint Lazarre stationwith trains and metros and rer. Parisian small but good, clean, nice people , modern decor, standard though.

"Excellent hotel with great staff"

5
13/11/2016

Stayed in hotel for 2 days. I loved everything about the hotel. very warm welcoming on arrival by receptionist, they upgraded my room. the room was quiet big with a beautiful decoration, very comfortable bed and amazing sauna/bathroom. That was exactly my type of hotel in Pairs. I traveled alone but I definitely recommend to all couples as the decoration was sexy and romantic ;) Location was great, close to metro and lots of bar and restaurant around. I will surely come back as soon as i find the love of my life ;)

"Close to metro"

4
07/11/2016

A small, nice and comfortable hotel. Quite reasonable for its price. Very close to metro. So very easy to reach anywhere. Only the bad thing is we ordered some food to the room but they were all cold.

"Awesome hotel, warm staff"

5
07/11/2016

Stayed in this beautiful hotel for one night and everything was perfect since the beginning. Welcomed and nice staff, who proposed to us free coffee while we were waiting our check-in, bagagiste who took care of our suitcases. Now, hotel is 4 stars, but they are doing everything to become a 5* hotel. The location is good. Just next to the hotel there are metro station, bus stations and train station. Also, u can take taxi. The room was big (which is important and not standard for Paris), amazing and brand new. The bed was comfortable. The bathroom /sauna was spectacular. We recommend this hotel for everyone and we will comeback here for sure. 7/11/16

"My kind of hotel in Paris!"

5
28/10/2016

Everything was great during my stay! Location is great, near metro station, bus terminals, good restaurants and excellent shopping area. Hotel staff very kind and effective. All rooms were renovated, with beautiful and modern decoration.

Jean-Louis D, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Heloisio R, We warmly would like to thank you for your so nice words about "Best Western Premier Opera Diamond " and all of us ! Your stay has been a success and it is our first goal, in order to provide you an unique moment in Paris. It is with pleasure that we will welcome you again in our hotel. Kind regards Anais Crespin Deputy Manager

"Gorgeous hotel in an excellent location"

4
27/10/2016

I loved everything about this hotel. Newly refurbished, it had a most comfortable bed and first class and modern toilet. 2 showers (rain shower and hand held shower) with marble tiles on the wall. Large flat screen TV. Sound proof windows to block out the noise from the street. Reasonably sized room for downtown Paris. Good breakfast spread with to-die-for-yummy croissants as well as halal beef cold cuts. A 3m walk to the St Augustin Metro station which was helpful when the traffic was heavy and we couldn't find a taxi. Reasonably priced. I would definitely stay there again.

Jean-Louis D, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Mrs Alfian, We are very thankful for your nice review regarding your recent stay at the Best Western Premier opera Diamond. We are glad that your experience during your stay has been succesfull. We would be pleased to welcome you back in our hotel a second time. Kind regards Anais crespin Deputy Manager

"Excellent location and value"

5
24/10/2016

Located around the corner from the Gare St-Lazare, this smallish hotel offers a great location at a good price. It is within 5 minutes walking distance from both the Au Printemps and Galeries Lafayette department stories and no more than 10 minutes from the Opera. Moreover, the various metro lines from the Gare St-Lazare make reaching most other areas of Paris simple and easy. My room was large by Paris standards, and despite overlooking rue de la Pepiniere, was very quiet. The room was clean and included a turndown in the evening. Finally, the staff were very friendly and helpful.

Jean-Louis D, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Ronald J, We are delighted to read your review about your stay with us at "Best Western Premier Opera Diamond" and we are very happy to know that we were able to meet your expectations by our location, our rooms and our staff. Thank you for choosing our hotel and to appreciate our attentive staff ! We hope to have the opportunity to welcome you back soon. Kind regards Anais Crespin Deputy manager

"Good location"

4
18/10/2016

Walking distance to metro, around 3 mins. Have a lot of cafe and restaurant in surrounding. Walk to Lafayette around 8 mins which i usually do. Hotel room are clean, but the light not bright enough for me... Bathroom ok but water will always flow to sink area from shower area, need improvement on this. Overall I rate this hotel are very good.

Jean-Louis D, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Geniekuik, Thank you very much for your nice review. We are pleased to see, as a regular guest, your stay in our hotel satisfied your needs by our location and the room. We thank you for you recommendation. We would be pleased to welcome you back soon. Kind regards Anais Crespin Deputy Manager

"stunning "

5
01/10/2016

this hotel is stunning i have never stayed anywhere so beautiful in my life .i took my boyfriend here as a surprise for his 21st birthday the hotel staff even put fresh rose petals and macaroons out for us .we stayed in the suite room it was amazing expensive but so worth it for the extras from the tv to the super comfy bed everything was perfect .i just dont know what more to say this room and hotel took my breath away and i cant wait to come back to see what else it has to offer once it is all finished and has the bar and garden facilities :)

Jean-Louis D, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Charlottehatton96, Many thanks for your review regarding your recent stay with us. We are pleased to see that you have enjoyed at the Best Western Premier Opera Diamond. Our bar and garden with our terrace are almost finished. We will be glad to welcome you back in order to discover a second time our hotel. We stay at your entire disposal for any further information. Kind regards Anais Crespin Depute Manager

"The penthouse suite was phenomenal!"

5
23/09/2016

I can't say enough how awesome this hotel was. We paid for the superior suite and was upgraded to the penthouse suite! The staff is awesome, speak very good English and are very helpful! The hotel is so swank and modern looking, I absolutely loved the decor. The room was classy and fancy with white and diamonds decor. The toilet and showers are something else! Marble floors and walls in the bathroom are just stunning! The breakfast buffet was great and fresh. Also the neighborhood that the hotel is in is very happening area of Paris. 3-4 minute walk to the metro and about ten minutes to many different of Paris main attractions. All in all I can't rave enough about the hotel. Additionally, the restaurant kitty corner to the hotel called LA Couer de Roma has excellent food!

Jean-Louis D, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Krista D, Many thanks for your wonderful review. We are pleased to see that you have enjoyed your stay at the Best Western Premier Opera Diamond. You have discovered our new luminous room. Our rooms are equipped with home automation, Italian shower and many other equipment. Our receptionists can help you to enjoy your stay in Paris through restaurants and attractions suggestions. We hope to welcome you back soon. Kind regards Anais Crespin Depute Manager

"Looks good but will not last - low quality improvements"

2
13/09/2016

This hotel appears to be undergoing the final stages of a renovation that has resulted in a super chic diamond. Not your average Best Western interior design. This hotel has tons of potential but they aren't there just yet. Our room, 413, the smallest on our floor, was a good size and much larger than what I would expect in Paris. Nice shower and separate water closet. The tv system was great and we were able to stream our Amazon Prime movies wirelessly to the display. Free wifi was adequate but slow at times. USB ports did not have power or weren't intended to be used for charing phones. The light switches are plentiful, controlling all different sorts of lights (only mildly obnoxious when you get up in the dark hours and accidentally turn on every light in the room with one switch/button). At some point, I would expect that the annoying fumes and dust resulting from the renovation which we were told was not a renovation will no longer be an issue. But once the renovation is complete, I would be concerned that the improvements will age very quickly with normal wear and tear. Most of the materials used, such as furniture and fabrics, look nice but are not the industrial level quality necessary for a hotel environment. The location is not ideal for those looking for an ample supply of quaint local cafes, quiet tree lined streets, or easy access to the Seine. On the other hand, Gare Saint Lazare has its benefits with transit access. There's a M&S Foods right next door and a Monop in Gare Saint Lazare.

Jean-Louis D, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Nick P, We would like to thank you for sharing your review regarding your recent stay. Thank you very much for sharing your feelings regarding your refurbishment, this help us every day to improve our service. We are pleased to see that you have enjoyed your room during your stay. You have stayed in a Deluxe room who is 20 meters square. Our rooms are equipped with screen mirroring and airplay to provide you the service between your phone and TV. This room is equipped with home automation,that allow you to manage the light as your convenience. We hope to have the chance to welcome you back when the renovation will finish. We stay at your entire disposal for any requests. Kind regards Anais Crespin Deputee Manager

"A Dark hotel"

3
27/08/2016

Everything in this is colored back or grey with red accents. We were upgraded to a better room which was extremely well equipped. The shower was great. The beds were comfortable. There was an iPad in the room as well as a couch. I was disappointed that a bar was not located in the hotel . Cafes were located in close proximity to the hotel.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Dianne H, We would like to thank you for sharing your feelings regarding your recent stay. We are sorry for your disappointement regarding the bar. The bar is currently on renovation to provide you more comfort and make it more attractive. The bar should be open next October. We are pleased to see that you have enjoyed your stay with us. Our rooms are equipped with italian shower, king size beds. Our suite are equipped with an Ipad. We hope that we will have the opportunity to welcome you back soon. Kind regards Anais Crespin Depute Manager

"Lovely boutique hotel in great location"

5
14/08/2016

We checked in for 2 nights. Location is awesome, right in between all major sights. They upgraded us to the Spa room for free!! Staff is friendly and helpful, but the cleaners disturbed us twice. Very much recommended. Great design hotel for good value.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Pieter G, Thank you very much for your warm comments regarding your recent stay with us. We are sorry for the inconvenience regarding the housekeeper. Please be sure this will not happen again. We are glad to see that your stay was successful and you have enjoyed our Diamond Suite and Spa. Our Diamond suite and spa are 30 meters square size equipped with Hammam, and music station in the shower. You will find as well an Ipad in the room for more facilities. We thank you to recommend us and we hope to welcome you back soon in our hotel. Kind regards Anais crespin Deputee Manager

"Awful"

1
10/08/2016

On arrival at the hotel we were told there was renovation work going on and that there was no bar, no kitchen and no outdoor space. It was too late (after 11pm) to book elsewhere and the hotel had taken all of the money for the 3 night booking even though they advertise it as pay on checkout. The staff were very unhelpful and we weren't even shown to the room or explained how the card system worked. Tried to check out the next morning and it took until midday to get any money back. When we did we were only given a 30% discount despite the hotel and its facilities not being as advertised. Rude, dishonest and the worst customer service I've experienced in a hotel. Venere.com were also completely unhelpful and should be ashamed to have this hotel on their website.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Marc B, We would like to thank you for your comments regarding your stay. We would like to apologize regarding your experience with us. We understand your disappointment regarding the renovation who are made to improve your comfort soon. Regarding your booking, we have made 3 nights authorisation on your credit card, this was not debited but just block in order to secure your reservation. This process is done for all reservations made in our hotel to guarantee the booking. We are very sorry if this gesture was not suitable for you. This gesture was made in the situation of non refundable booking. We stay at your entire disposal if you need any further information. Kind regards Anais Crespin Depute Manager

"Nothing short for 5 stars - great hotel & location"

5
07/08/2016

Thank you for staff & all for making our 2 days in Paris easy and relaxed. The hotel feels new, is really well located, rooms are clean and modern, staff is ver helpful and friendly. I see 5* coming. It even hosts a really good burger place downstairs.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Mattialeksi, Thank you for your comments regarding your recent stay at the Best Western Premier Opera Diamond. We are glad to see that you have enjoyed your stay with us. Our staff have for first goal to provide you the best service and to make your stay the most comfortable possible. We hope to have the opportunity to welcome you back when we will be 5 stars hotel! Kind regards Anais Crespin Deputy manager

"general comments"

3
25/07/2016

good service of all personal. good rooms and bathroom, clean all and control every day. The sounds of the elevator is heard at night when one sleep, this is not confortable. the little garden that I saw at the internet was being repaired, so I can not use it. Good service to make reservation of taxi and taxi services to the airport is excellent. Breaksfast expensive. good manage of languages of personal in english and spanish also. good experience. Thanks!

Caroline C, Directrice at BEST WESTERN Premier Opera Diamond, responded to this review
Dear, Thank you for answering our questionnaire regarding your recent stay in our hotel. Your presence here is very important, and your comments are just as important. By sharing what you enjoyed during your stay, and indicating how we can improve, you are helping us provide a better experience to you as to other hosts in the future. We hope you come back soon and stay with us. Again, thank you for taking the time to answer our questionnaire. We appreciate your loyalty to our brand. Regards, Roseline ROUSSEAU Manager Best Western Premier Opéra Diamond

"Nice hotel"

4
22/07/2016

I reserved in this nice hotel in July 2016, for family trip. The hotel location is perfect, near to everything, near to ATM, Restaurants, shopping mall, Cafes, the room was nice with nice bathroom, we face a noisy because there is a working outside and inside the hotel for renovations, we ask for quite room, they was very friendly specially jamilah, they upgrade our room to junior suite. After renovation i think the hotel will get 5 points ( excellent )for rating.

Caroline C, Directrice at BEST WESTERN Premier Opera Diamond, responded to this review
Dear, Thank you for answering our questionnaire regarding your recent stay in our hotel. Your presence here is very important, and your comments are just as important. By sharing what you enjoyed during your stay, and indicating how we can improve, you are helping us provide a better experience to you as to other hosts in the future. We hope you come back soon and stay with us. I personally congratulate Jamila your comment on her. Again, thank you for taking the time to answer our questionnaire. We appreciate your loyalty to our brand. Regards, Roseline ROUSSEAU Manager

"Good location"

4
21/07/2016

Close to city-centre and metrostation. Service-minded straff. Large, comfy beds. Clean rooms. Nice shower. Value for money but the breakfast was so we ate out or bought at Marks and Spencer located just next to the hotel.

Caroline C, Directrice at BEST WESTERN Premier Opera Diamond, responded to this review
Dear, Thank you for answering our questionnaire regarding your recent stay in our hotel. We are working to improve our breakfast buffet, Your presence here is very important, and your comments are just as important. By sharing what you enjoyed during your stay, and indicating how we can improve, you are helping us provide a better experience to you as to other hosts in the future. We hope you come back soon and stay with us. Regards, Roseline Rousseau Manager Best Western Premier Opéra Diamond

"Best Western and the Best One Nighter"

5
20/07/2016

We checked into the Best Western Premier for one night after a problem with our other hotel (another review for another time after I've had a few glasses of wine and can write about it without getting ticked off all over again) and I expected a bunch of families with annoying little kids running around the lobby in swimsuits. I quickly discovered that the Best Western Premier is not the Best Western that I remembered as a child. The design is very Zen with an open lobby. We showed up like tired, homeless, escapees from our last hotel... hot, sweaty, angry, upset and feeling like unwanted Americans in France and just wanted a shower and bed so that we could fly out of Paris the next morning. Front desk agent Yaw knew about our situation before we arrived and took care of everything to make us comfortable. When our booking agent made a mistake and told us that the hotel had a room with double beds,Yaw found an alternative and checked us into a duplex room.The duplex was modern with a welcoming, king sized bed, a comfortable pull out sofa (or so I was told - I was selfish and took the luxurious king sized bed), a walk in closet to die for and televisions on both levels. Yaw saw how tired we were and handled everything from a fast check-in, to getting extra linens for us for the sofa bed in our lower loft area. Ladies just an FYI - Yaw was very professional and helpful and as a bonus - he has a very Idris Elba vibe - so keep that in mind when you're looking for a place to vacation in Paris. We only had one night in this gorgeous modern duplex and our only regret was that we did not select the hotel for our entire stay in Paris.

Caroline C, Directrice at BEST WESTERN Premier Opera Diamond, responded to this review
Dear, It's a pleasure and a satisfaction that reading this good comment about our hotel. Thank you for answering our questionnaire regarding your recent stay in our hotel. Your presence here is very important, and your comments are just as important. By sharing what you enjoyed during your stay, and indicating how we can improve, you are helping us provide a better experience to you as to other hosts in the future. We hope you come back soon and stay with us. Again, thank you for taking the time to answer our questionnaire. We appreciate your loyalty to our brand. Regards, Roseline Rousseau Manager Best Western Premier Opéra Diamond

"Valentine's Day dream hotel"

5
10/07/2016

We stayed here for our first Valentines Day, and it was amazing. The rooms are spacious, and when we got back from dinner, they had put rose petals on the bed in the shape of a heart. It will truly be a valentines day to remember, and the amazing staff made all the difference.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Js2972015, We would like to thank you for sharing your experience at the Best western Premier Opera Diamond. We are delighted to read that you loved everything about our stay specially for your Valentine's day. We will warmly thank our team on your behalf for their professionalism and their attentiveness. Thank you once again for recommending our property and we truly look forward to welcome you again very soon. With warm regards, Anais Crespin Deputy Manager

"Returning customers - even more amazing than last time!"

5
01/07/2016

We decided to book this hotel to celebrate our engagement because it is a 2 minute walk to Saint-Lazare train/metro station where we come into Paris from our house in Bernay. We have stayed here before and had an amazing experience 2 years ago so it made sense to come back to a place we had tried, tested and loved. On check in we were greeted by a very friendly man who very kindly upgraded us to a suite to celebrate our engagement. All I can say is wow! The suite was incredible! Although let it be said that the deluxe room we had last time was also stunning. The bed was huge with a giant mirror on the ceiling. A separate walk in wardrobe with spare bedding, robes and slippers. The bathroom was equally impressive with its own sauna room with built in mood lighting and sound system... absolutely incredible! Although there isn't a great deal in the immediate vicinity on the hotel, the Champs Elyseé is a steady 15 minute walk away which is lovely on a summers day. Alternatively, the metro is a 2 minute walk away and has good links to the main attractions of Paris. We didn't opt for breakfast as we did think this was very expensive so this would be my only negative comment. It was €20 per person for a full breakfast. There are so many cafés in Paris you're never short of options for breakfast, lunch or dinner. We really did have an amazing stay here, the price was great for the quality of the rooms and the service. The hotel oozes a wow factor throughout and made our weekend in Paris absolutely perfect. We will definitely be booking here again on our next annual Paris trip. Keep up the good work!

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Kerry K, Thank you for your wonderful review regarding our recent stay at the Best Western Premier Opera Diamond. I am pleased to read that your engagement trip was successful through our stay with us and specially because of the room upgrade in a suite room. We are glad that our room size meet with your expectations and that you enjoyed our location. We are always striving to offer a professional and friendly service to our valuable guests and your appreciation is the best reward we can hope for. Be assured your comments will be forwarded to the entire team. Please do not hesitate to contact us for your next stay in Paris. Best Regards Anais Crespin Deputy Manager

"What a disaster hotel!"

2
20/06/2016

Stayed here for business and couldn't wait to leave. As a starting point the hotel is being renovated, so scaffolding and construction everywhere with the noise to accompany it. While it is not the builders fault the fact remains that they are up and down the scaffolding all day right outside the bedrooms, so curtains have to remain closed at points. Room service stops at around 10pm and is limited. And the first night of my stay I was woken up at 1am by the fire alarm that then proceeded to go off for 20mins. The rooms are a very good size, great location to all the sites an bathroom was nice and modern. However for 400 euros a night there are much better hotels to stay in Paris that aren't undergoing works. While staff were very nice ansd helpful the fact remains this place is a building site and best avoided until renovations are complete.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Pam5596, We would like to thank your for sharing your feelings regarding your stay. We would like to apologize regarding the fire alarm during the night, our fire system rang up through a wrong manipulation of a guest. We are sorry for the inconvenience caused. We totally understand that the renovation going on at the hotel can disturb your stay and we are very sorry for that. We hope that we will have the chance to welcome you when the renovations will be complete to make your stay the most comfortable and the most pleasant. Please feel free to contact me if you need to share your stay. Kind regards Anais Crespin Deputy manager

"An absolute diamond"

5
18/06/2016

We stayed at the Opera diamond for 3 nights in June and we're not disappointed. It's location is perfect- handy for bus and metro links - Saint Lazarre metro and train station is literally a hop! skip and a jump from the hotel. There is a wide range of bars and restaurants nearby and a Marks and Spencer next door. Rooms are bright, roomy and well kept. There was building works going on inside and outside the hotel but we were not disturbed by them. We did not have breakfast as there are so many beautiful patisseries nearby. Staff were extremely helpful, spoke English

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear tommytumpton Thank you for sharing your wonderful feedback of your recent stay at the Best Western Premier Opera Diamond. Our staff is glad to read of your satisfaction in regard to your recent stay with us and we all thank you for chosing us. I hope to have another pleasure of welcoming you back again very soon. My best wishes, Anais Crespin Deputy Manager

"Very good hotel for a couple"

5
16/06/2016

Amazing bedroom... so comfortable, new and clean... bathroom also very beautiful, large...Just loved. during our stay we had some noise due the outside restaurant renew, but fine. breakfast is expensive but lots of options.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Marcela P, We would like to thank you to have taken the time to share a comments regarding your recent stay in the Best Western Premier Opera Diamond. We are pleased to see that you have loved our rooms. They are all well equipped with comfortable king size bedding with bathroom or Italian shower. Our rooms started from 19m² to 35 m² for the Diamond Suite and Spa. We propose to all our guests two options for the breakfast: the express breakfast for 9 euros, this breakfast offer a juice, pastries and hot drinks the continental breakfast for 23 euros: this breakfast offer juice, pastries, ham, eggs, bacon, sausages, fruits, yoghurts... We hope that you will come again soon at the Best Western Premier Opera Diamond. Kind regards Anais Crespin Deputy Manager

"Great stay and good location"

4
15/06/2016

We had 3 nights in Paris at the same hotel. Staff are very friendly and helpful. They printed our last minute tour booked and also helped us to ring for pick up. We had an hour power cut but staff was helpful. The only annoying part was last night at 1.20am the fire alarm went on and we had to get out of our room. Was false alarm but wrecked our sleep as we had a train to catch for London this morning . Otherwise was good .

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Tarunamistry00, We would like to thank you for sharing your feelings regarding your recent stay. We are pleased to see that you have enjoyed your stay with at the Best Western Premier Opera Diamond. We would like to apologize regarding the fire alarm during the night, our fire system rang up through a wrong manipulation of a guest. We are sorry for the inconvenience caused. Our staff are available for any of your request. They can help you to book tickets and advise you for attractions in Paris. We hope to have the opportunity to welcome you back. Kind regards Anais Crespin Deputy Manager

"Great Place but felt ripped off"

4
05/06/2016

Great Place lovely and clean good spot.It wasnt the room i booked in the picuture so.it was fraudulent advertising.i booked a better room than we got.still enjoyed our stay even though they did tell me about the renevations and the scaffolding outside all the windows.

"Very happy"

5
04/06/2016

As title ,very happy with this hotel. Staff were really nice and helpful, nothing was to much for them. The room was really good liked the decor and the washlet was well um different but all in all really nice place to be The bar in the hotel was very expensive and closed at 10 pm but with marks and Spencer food store next door didn't really need to use the bar that much. Location is second to none, we were there for 4 days and travelled everywhere by metro, with st lazare metro and st augustin metro stations within 5 minutes walk literally 50 meters away . We got two 3 day metro passes that came to under 50 euro great value and easy to get anywhere in paris. All in all was an awesome trip to Paris and when we go again and we will, we will be using this hotel as our base again

"Birthday stay! "

5
30/05/2016

Had a lovely stay at this hotel, we arrived early and the hotel did whatever they could to get us in before check in. The hotel was gorgeous, the bedroom was amazing, comfy bed and lovely shower. The staff were brilliant and friendly. Good location, walking distance of most places. Only bad thing, we ordered room service breakfast - we were then told to go downstairs to pick the items we wanted for breakfast, you were given a tray and could take it back to your room.. Not really worth the €24 (can't remember the price exactly). Other than that, I would go back to this hotel every time!

"Silver Wedding Anniversary "

5
30/05/2016

Our daughter's surprised us with a trip to Paris to celebrate our anniversary. The hotel upgraded us to a suite and the room was beautiful. We were room only for 1 night. Ideally situated for all major attractions. I would highly recommend this hotel.

"Thirteen nights in Paris"

4
18/05/2016

We were looking for a central point, with good access to buses and the Metro, we found it! This hotel is but one minutes walk from Gare Saint Lazare train and metro station. Multiple buses use the train station as a terminus, otherwise a pickup and drop off spot. The buses are on all sides of the station, but if you download a Paris bus map, it helps. We printed the map, at home. The hotel is currently undergoing renovations, they say to become 5 star, I do not think this is achievable, other than by cost. The rooms are small, but this is Paris. We had a quiet KS room at the back of the hotel. There is a built in wardrobe, but otherwise storage is at a premium. No storage at all in the bathroom. We kept most things in our suitcases. We did not use the breakfast facilities. There are so many little cafes around doing 'petit dejeuner' breakfast Parisian style, why bother. A standard petit dejeuner is one hot drink, one croissant, one orange juice. These vary from 8 euros to 12 euros in this area. A grand dejeuner consists of one hot drink, one croissant or baguette ( sometimes with butter and jam), one orange juice, one omelette or fried eggs and ham. These vary from 12 euros to 19 euros in this area. Again plenty of cafes, French, Italian, Japanese, Vietnamese within 5 minutes walking distance. There is a Carrefour supermarket in the basement of the train station. There is a post office across the road, plus banks and an atm. We had a great time, the room was always clean, the staff friendly but I worry they are hoping with these current renovations to put the prices up but still no storage in the rooms.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Lorraine, We would like to thank you for sharing your experience regarding your recent stay with us. We are glad to see that you have enjoyed our location and our rooms. Our room are from 19 meter square for the Superior room to 40 meter square for a suite. We are located next to the main attractions like the galeries Lafayette, the Opera District. We hope to have the chance to welcome you back after our renovations. Kind regards Anaïs Crespin Deputy Manager

"Centre hotel with a nice design"

5
17/05/2016

The hotel in the centre near to main points of interest. Very nice design, cleanliness and comfort. Reasonable price paid. Even your repair works during our stay gave us a thought you are trying to be better. Excellent! And thank you. Very recommended.

"Very nice"

4
15/05/2016

Excellent hotel for the price . Real 4 stars. Very modern and large rooms. Ask for the rooms on the patio. They are quiet and facing east. Great when waking up. Excellent and super comfortable king size bed. Lovely coffee machine in the room. To recommend !!

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear thebestandtheworst, We would like to thank you for your comments regarding you recent stay. We are glad to see that you have enjoyed your stay with us. Our rooms are from 20m² to 35m² for the suite. The room can be on the courtyard side or the street side, the name of the street is cour de rome. They are all equipped of kind size bed who can be switch of twin beds. We are thanking for your warm recommandation. We hope to welcome you back soon. Kind regards Anais Crespin Deputy Manager

"Good Theme Good Location Good Technology"

5
14/05/2016

We had a nice stay in this hotel. The bed is big, clean and tidy. The electric heating toilet surprised us. The opera theme is amazing. The aisle is narrow, but the wall paper and carpets are black. It seems mysterious and beautiful instead of narrow. It's a clever theme and decoration.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear ConnyTian, We would like to thank you for sharing your feelings regarding your recent stay with us. We are delighted to see that you have enjoyed your stay at the Best western Premier Opera Diamond. We are glad to learn that our decoration was appreciated. Our rooms are equipped of Japenese toilet to provide more comfort of our guest. Our rooms are all with king size bed and also can be made with twins beds. We hope to have the opportunity to welcome you back soon. Kind regards Anais Crespin Deputy Manager

"Perfect location"

4
29/04/2016

Location was perfect! Walking distance to shopping, restaurants, metro and everything else. Staff was nice and the free wifi was good. The room was really nice, clean and big compared to other hotels in Paris. But the aircondition in our room did not function very well, so it was guite a bad air and hot during the night and we could not open the window due to a very noisy road outside. The hotel is also under renovation and it was noisy during the morning, so a combination of a hot room, bad air and noisy mornings did not make us sleep much. But I will definitely give the hotel a new chance after the renovation is finished :)

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear StinW, We would like to thank you to take the time to share your experience regarding your recent stay with us. We are sorry to read to you had some inconvenience with the air condition during your stay. We understand that the situation with the renovation was not as pleasant that you has expected. Our hotel is in renovation in order to offer you more comfort and best service to our guests. Our rooms are spacious, they start from 20m² for the superior room to 35m² for the Suite. The hotel is located 200m from the metro and 500m from the Galeries Lafayette. We would like to thank you to give us the opportunity to welcome you back after the renovation to make your future stay the most pleasant. Kind regards Anais Crespin Deputy manager

"Excellent boutique hotel"

4
28/04/2016

Stayed at BW Premier Opera for three nights on a business trip. It's strategically located close to the Opera. The hotel breaths a warm and intimate atmosphere with it's decoration that is a mix between baroque and modern art. I was on the 5th floor and when walking through the corridors you'll see some nice decoration features. Service was good, specifically from the night receptionist that also acted as our waiter in the hotel's small bar area when we came back from another good night out. The room was nicely fitted out in the same style, the bed was very comfortable and there was a mini bar, coffee machine, automatic toilet and rain shower. Note that some minor renovations are still going on both on the outside and interior of the hotel. Would certainly consider this hotel next time.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear DeKokkies, We would like to thant you for your comments regarding your stay with us. We are glad to see that you have enjoyed your business trip in the Best Western Premier Opera Diamond. We will pass on your warm comment to our staff. Our first goal is to provide you the warmer and the best service and we are glad to have expected your needs through equipments from the room and the identity of our hotel. We are looking forward to welcome you back in our hotel. Kind regards Anais Crespin Deputy Manager

"In construction"

3
26/04/2016

I was staying at the hotel for 6 long nights ... The rooms really have a suitable size for Paris and I stayed in a room already renovated, very modern and full of amenities. But at no time we were advised that the hotel was undergoing renovations. The dust was immense and constant, including breakfast, being served in the hotel lobby, in a very small space. The reakfast is good, and I think when this renovate is conclude the otel will be a great place to stay, very near of Saint Lazare station!

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Patricia M, Thank you for sharing your feelings regarding your stay. We understand that the noise from building works was an inconvenience and we apologize. Our hotel is in renovation to provide you soon more comfort and more services in order to make your stay the most suitable. You had the opportunity to discover one of our new rooms who offer you modern equipment like home automation, japanese toilet, italian shower. We hope to welcome you back for your next stay in Paris to discover our new renovated hotel. Kind regards Anais Crespin Deputy Manager

"Good hotel"

4
25/04/2016

Really nice hotel in a good location. Having never been to Paris before I was uncertain about where to book. From the hotel the metro is easy walking distance, and if like us you like walking you can be at some main Parisian attractions family easily on foot. Everything was clean and tidy, the staff were all pleasant. The only downside was not being aware of the building works that were taking place. It was noisy, but the workers did always stop at a reasonable time. Would definitely stay here again.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Sarah H, We would like to thank you for sharing your feelings regarding your recent stay with us. We are pleased to see that you have enjoyed your stay with us. Our hotel is located nearby the main metro lines of Paris. You can access to the Opera district by foot. We would be delighted to welcome you back after our building works. We stay at your entire disposal for any request. Kind regards Anais crespin Deputy Manager

"Visiting at present please be aware of renovation "

3
18/04/2016

Staying here at present and was not informed of any renovations taking place paint smell on out floor is toxic, room fab but view is of scaffolding and noisy in morning would have appreciated at least a notice advising us before we arrived even at check on of the renovation but none having paid a good bit fit room leaving small children at home to have break to be woke up by renovations very u acceptable please be aware of this if you are traveling here would be fab hotel if not all this going on

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Zanne02, We would like to thank you for sharing your feelings regarding you recent stay with us. They are extremely valuable and helps us improve the quality of our services and our services. We are sorry to hear that your stay was not up to your expectations and you unfortunately could not enjoy your mornings off. Our hotel is in renovation in order to provide you soon more facilities and more comfortable stay. We hope sincerely to have the chance to welcome you back at the end of our works to provide you the stay that you were expected. Feel free to contact me directly if you want more detail your experience. I stay at your disposal. Kind regards Anais Crespin Deputy Manager

"Central boutique hotel next door to St Lazare station"

4
12/04/2016

Great boutique hotel that's very central with striking decor. Buffet breakfast is served in the bar and is surprisingly good. My family had a suite which was spacious and luxurious, a great mix of traditional and contemporary, that was bristling with gadgets. The hotel is being refurbished to a high standard but wasn't quite finished during our stay. The staff made a great recommendation for dinner that was only a short walk from the hotel.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Shaun M, We would like to thank you for sharing your experience at the best Westefrn Premier Opera Diamond. We are glad to see that you have enjoyed your stay with us. The hotel is currently refurbished to offer you soon the best comfort. Our staff have for first goal, to provide you the best service and to advise you in order to provide you the most pleasant stay. We will pass on your nice comment to our staff. Our breakfast is available everyday at the bar from 6:30 am to 10:30 am. We provide variety of foods to satisfy all our guests. We hope to have the opportunity to welcome you back soon. We stay at your entire disposal for any requests. Kind regards Anais Crespin Deputy Manager

"Nice experience."

4
12/04/2016

Despite on going works for extension, I had a very good stay in this hotel. The room was very nice, the service was good (with smiling helpful people) and the location is great. I will not hesitate to come back to this hotel. I look forward to seeing the result of the extension.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Mloisel, Thank you for sharing your stay at the Best Western Premier Opera Diamond. We are pleased to learn that you have enjoyed your stay at the Best western Premier Opera Diamond. We are located in the center of Paris, nearby all the main attractions of Paris. Our staff is at your service to help you and advise you to make your stay the most comfortable. We hope to welcome you back soon. Kind regards Anais Crespin Deputy Manager

"Great place to stay!!!"

5
11/04/2016

Excellent service at your hotel!! Excellent location near Metro, shopping, restaurants, and grocery store next door. Rooms were spacious and nice. The concierge at front desk during the day was so helpful! Only drawback in our bathroom was the doorless shower. Water got on floor and toilet.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Ferol2016, We would like to thank you for your comment regarding your recent stay with us. Our shower is an italian style, this is why you will not find door. We have noted the inconvenience regarding the doorless shower. We are happy to see that you have enjoyed your stay with us. Our rooms are from 20m² to 35m² for a suite, in order to provide you the most comfortable stay. We will pass on to our staff you nice comment. We hope to have the chance to welcome you back for your next stay in Paris. Kind regards Anais Crespin Deputy Manager

"Excellent Value, Great Staff"

5
07/04/2016

We had a great stay in this lovely hotel, good size rooms for Paris. High standard of decor and cleanliness. Well situated right beside metro. Staff were very helpful from the excellent guy on reception and the two lovely ladies serving breakfast.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Margmcc, We would like to thank you for sharing your recent stay with us. We are glad to see that your stay was a success. Our staff have for first goal to provide you the best service. We are happy to see that our staff contribute to make your stay enjoyable. Your warm comments will be pass on to our staff. We hope to welcome you back soon at the Best western Premier Opera Diamond. Kind regards Anais Crespin Deputy Manager

"Great location & friendly staff"

4
04/04/2016

Front desk staff were ALL very helpful and spoke English well. The location is fantastic as it is very close to the Metro station. Also, many places nearby to eat & drink and varies in price from cheap to expensive

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Gordon M, Thank your for your warm comment regarding your stay at the Best Western Premier Opera Diamond. We are glad to see that you have enjoyed your stay. Our staff is at your service to help you during your stay and provide advises for any requests ( restaurants, attractions...) We stay at your entire disposal for any requests. Kind regards Anais Crespin Deputy Manager

"New rooms were awesome"

3
30/03/2016

This hotel was lovely. We stayed in one of the new rooms, which I could not fault. The location is not too bad at all. Breakfast in the lobby is cramped and not great, though there is a breakfast in bed service- I wouldn't recommend it. They got our order wrong, then when we rang down, the receptionist hung up- 3 times. This receptionist was very rude whilst checking out. Which was a shame as previous staff were friendly and helpful. On our second morning we were woken up to drilling at 7:30am, this continued until we checked out. This hotel is trying for a 5 star, I would say unless they up their game, this is not a 5 star hotel.

"Amazing"

5
29/03/2016

The hotel was lovely, big rooms, warm and inviting, all the modern necessities like USB ports to charge phones without a plug and iPad AirPlay. The staff were really helpful & sorted out excursions & recommended places to eat. Definitely a bargain in a fantastic location that offered everything we could have wanted.

"Lovely room but they have missed a fundamental point"

3
24/03/2016

The room and hotel are lovely and highly specified. Great bed and the room is very clean. Reasonably priced too - for Paris However, they have missed a fundimental issue when staying at a hotel - quiet so you can sleep. Room 408 has a fan on the bathroom that does not turn off and is noisy - I could hear it with the door closed. Luckily I stuffed a towel in it and shut the door Staff should sleep in rooms so they can report issues

"perfect location"

4
22/03/2016

perfectly located near by department stores, subway with 4 major lines, opera, madeline and other attractions! there is a grocery store, banks, starbucks right next to it! the staff and house keeping staff are very efficient! but little bit small lobby and cafeteria area.

"hotel staying"

5
17/03/2016

I stay in the hotel for 5 days service and help of the staff was amazing location is very good I'm glad I stay in in this hotel I even book my next stay in the same hotel I'm very stesfay of this hotel thank you

"A real king bed"

5
09/03/2016

I travel a lot and happened upon this hotel for a weekend stay between flights. The hotel is new and well decorated. The bedrooms are spacious by European standards and the shower was fantastic. The front desk was very friendly and provided food recommendations for dinner, tourist travel, etc.

"Excellent location"

5
09/03/2016

Very well located at few steps from the Gare St Lazare and from main commercial Streets. Calm and with very nice people welcoming you and helping finding what you need. No restaurant but Paris offers so many choices that who really wants to eat at the hotel?

"Very cosy hotel in the city center"

5
07/03/2016

I stayed at the hotel twice and both times really enjoyed my staying: very good location, big room, cosy beds, friendly and helpful staff. I personally really appreciated their reco about good places for dinner. Both times I do had rest in the room in quite and cosy atmosphere. And yes, there are a lot of sights and shops near the hotel.

"Best hotel I've ever stayed in!"

4
06/03/2016

I was taken here for a surprise birthday present and have never seen a hotel so beautiful! The room was extravagant and the shower amazing! Pretty cool how the music plays in the shower with the mood lighting! Everything was just perfect! A really stylish hotel and the service was also great! Will defiantly be returning!!!

"incredible deal in Paris"

4
29/02/2016

Nice new hotel, steel in renovations, but with a spacious room and bathroom. Cool decoration and furniture, the lobby is very beautiful also. Location is great and the price is very good for Paris standards.

"great location for shopping"

4
25/02/2016

if you are tight on time and you wish to maximise your shopping experience this hotel is a stone throw away from lafayette and printemps. the rooms are a reasonable size for paris. they only have one elevator and the cleaning staff are occupying it most of the time, which is quite inconvenient if you have bags with you. when we were staying they were working on the extension of the hotel, so it was not quiet during the day.

"Dirty Bathroom"

3
22/02/2016

They room size, location and decoration is great, but i went to the bathroom and the toilet was dirty.. Asked them to clean it and they didnt do it .. Also the wifi connection is awful it discconets every 20 seconds which is quite anoying if you want to either work or use your phone

"Good hotel!"

4
21/02/2016

This is a good hotel on a nice, central location. Room was large and clean, excellent bed and shower. Price of €139/night (breakfast included) is reasonable for this location. Breakfast was quite simple though, but sufficient. Friendly and helpful staff. Only disadvantage is the small control-system on the wall in the room: it enlights the whole room at night and can't be switched off. If you put you key-pass in the wall, all lights go on and you have to switch them out all seperately.

"clean, good location&service"

5
31/01/2016

Stay one week in this hotel. very good location,near to printemp and lafayette, within 10 minutes walk. very good room service and environment. But the bed is too soft for me. A little bit expensive but enjoy a good stay there.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear AprilWang, thank you very much for choosing our hotel for your week in Paris! I am thrilled to read that you had an enjoyable time here with us. Regarding the matress, all our beds have a matress as well as a matress topper. In case you find it too soft, do not hesitate to ask us to remove the matress topper and it should be firmer! I look forward to your next visit. Kind regards, Caroline Canny

"Perfect Paris"

5
01/01/2016

From the minute you step into the foyer you step into a world reminiscent of the romantic vision of Paris itself. The room was typically small which is expected of inner city-dwellings, however it was very elegant and the smell of pastries wafted through the window in the early hours of the morning. The hotel is in a prime position for shopping but I would recommend catching cabs to the Eiffel Tower and other tourist spots.

"Great hotel but being extended so oisy building work after 8am"

4
26/11/2015

I have stayed in this hotel 4 or 5 times in the past 18 months. I think the location is great; staff always helpful; beds super comfy; rooms quiet UNTIL this week. Got woken at 8am with a pneumatic drill.They are extanidng and "improving" the hotel - including getting rid of the patio (bad idea). I told reception it is unacceptable to start building work until after breakfast service has finished and the buidling work should have been highlighted when I booked. They were super apologetic and gave me a discount. IF you need to get up before 8am this hotel is still amazing value for money and in a great location. IF you want a lie in mid-week wait until June 2016.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear GusG2009, thank you very much for taking the time to review our hotel and for your loyalty to us. Our hotel is indeed undergoing renovation and extension to become a stunning 5 star hotel next year. I can assure that we are not getting rid off the Patio, we are transforming it and it will be even more wonderful that it is now. I am sorry that you were disturbed during your last week, we try to keep the noise under control as much as we can, proof is that the work started in March this year and you only heard it for the first time last week. I hope to welcome you soon again, with kind regards, Caroline Canny

"Not good staff service"

3
05/11/2015

When we checked in the concierge was completely in interested, he gave us our room key and that was it. No welcome, no offer of booking any trips or anything. We carried on with our holiday booking everything ourselves. On a trip to the lourve I was pick pocketed, I lost my phone, bank cards, cash. When reporting it to the staff they were great!..... But my question was, if they know how bad the pick pocketing is for tourists, why did no one take just a minute to warn us? Even the police asked us why our hotel hadn't said anything. Otherwise our stay was lovely, the room was amazing. I just think attention to detail is important, you should try to insure that your guests remain safe.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Rebecca, thank you very much for taking the time to write a review about our hotel. I am truly sorry to read that you had the unfortunate experience of being pick-pocketed. Like any of the major touristic cities in the world, Paris attracts pick-pockets and it is mentionned in our room-directory. The welcoming experience you described does not reflect our quality of service and is certainly not acceptable, please accept my apologies. I am happy to read that the team could be of assistance and that you ended up having a lovely stay. With kind regards, Caroline Canny

"Stylish comfort in wonderful location"

5
22/10/2015

My husband and myself were booked into the hotel for one night as part of a conference. Our room was large, overlooking the street which I loved and I enjoy watching the world go by (especially from a cosy vantange point). The bed was very comfortable and large, the bathroom all granite and lights with mirror, etc. Honestly, the décor was not particularly to my taste, with lots of black and grey marble, dazzling lights, but it was very comfortable and pleasant. The staff were very nice and couldn't have been more helpful. Had breakfast overlooking a pretty courtyard and enjoyed the cosy fire in the reception. All in all, a lovely experience.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Annette, thank you very much for your warm recommandation of our hotel. I am thrilled to read that you had a great stay throughout and will share your satisfaction with the team. I certainly hope to welcome you again! With kind regards, Caroline Canny

"Large rooms, great location, great service"

5
02/10/2015

This hotel is modern with large rooms and in a great spot. We have a courtyard facing room that was quiet and exceeded our expectations. The concierge was attentive, professional and very knowledgeable. Would highly recommend this hotel.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear T_NicoleR84, merci beaucoup! I am very grateful that you took the time to share your satisfaction with the traveller's community. I will certainly share your kind words with the team. We hope that you will travel all the way from Australia again! Kind regards, Caroline Canny

"Great location,nice hotel"

4
02/10/2015

Great location by Gare St Lazarre train station,just near the Opera & large department stores.20 min walk to Place de Concorde near Louvre,similar distance north to Moulin Rouge.Modern dark decor,friendy & helpful staff.Breakfast pricey.The train Station contains a shopping centre,inc Super Market,good for picnics etc.Would recommend.Area a bit quiet at night,lots of cafes,but we struggled to find a decent one.For a more lively area,go for Pigalle or Latin quarter

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear csissons, thank you very much for sharing your experience on Tripadvisor. I am thrilled to read that you had an enjoyable stay throughout and that the team was helpful to you. Regarding restaurants and café around us, there are plenty of great places around our hotel - the reception team is always delighted to make recommandations and reservations for you. With kind regards, Caroline Canny

"Surpassed my expectations so much!"

5
21/09/2015

For our first time in Paris, we wanted a place to stay with comfortable king-sized beds and decent sized rooms with lovely neutral decor...and this lovely four-star was more than I hoped for. It is a smaller hotel, less than 40 rooms I believe, and is extremely personable. The staff are all helpful and very friendly and welcoming. Free wifi for all our laptops and phones throughout the hotel, robes and slippers, very quiet, a/c worked great, rain-head showers in very newly renovated bathrooms, lovely fresh macaroons waiting for us in our room the first night. We never did eat at the hotel, but there is a lovely small courtyard to eat if you chose. Is only steps away from Starbucks, McDonalds and a number of restaurants, right beside the Gare St Lazarre train station and the metro, 5 minute walk to two of Paris' favourite shopping malls, and only a further ten minute walk south to the Place De la Concorde which separates the Tuilleries leading up to the Louvre and the start of the Champs Élysées. Great location. Walking distance to the 'Open Tour' hop-on, hop-off bus. Would definitely stay here again!!

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Katherine H, thank you so much for your wonderful review. The team and I were thrilled to read that you enjoyed your stay throughout. You are absolutely right, our hotel has exactly 37 rooms which gives it a nice boutiquey touch. I hope to welcome you again soon! Kind regards, Caroline Canny

"Great Location. Very Boutiquey. Large rooms"

5
17/09/2015

I was not too happy to hear I was staying at a B.Western in France. However, when I arrived I was very pleased. This is not like the American Best Western hotels in USA. Best Western in France are concidered 5 star boutique hotels. I feel the rooms were large for a European hotel. The staff was awesome and helpful. There was a beautiful courtyard and breakfast was amazing too

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear CamiGunther, I am very grateful for your review and even more to read that we could turn around your opinion of the Best Western Brand! I invite you to choose the Best Western "Premier" hotels, which will always be of the highest standard. Our rooms are indeed relatively large for Parisian standard since our smallest rooms are 19m² (minimum required for 4star hotels in Paris is 14m²). I hope to welcome you again! Kind regards, Caroline Canny

"Shiny and Very Black"

4
14/09/2015

The decour is very black mostly marble but once one gets over the initial shock it couldn't have been nicer - the room was good and quite big for Paris with excellent staff and service and a very delicious breakfast including eggs and bacon which one does not expect in Paris we enjoyed our stay

"Excelllent service and fantastic rooms"

4
08/09/2015

This is my second visit to Paris and my experience was made that much more enjoyable by this wonderful hotel with its unique décor and style. The staff at reception were genuinely please to see you and had a relaxed but efficient manner. This manner was also evident with the rest of the staff that I encountered during my stay. The room were large and the bed extremely comfortable, well stocked bathroom although it was a bit difficult getting to grips with the wash basin tap, more of a games console joy stick than a tap!

"A beautiful friendly hotel in Paris"

5
27/08/2015

The room is boutique, chic large and great decor and style and the staff are friendly, helpful and nothing is to much trouble. The room I have is on the third floor so quiet, love the lighting and layout it has a large walk in shower (superior room) and a massive comfy bed. Ill be staying here again..

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear stewarttownsend, thank you very much for your lovely review! I am delighted to read that you enjoyed your stay and that you were well pampered by the team. Regarding the beds, I would like to point out that all our matresses were changed at the beginning of August, I am glad you found it comfy! I hope to see you again soon. Kind regards, Caroline Canny

"Rumble rumble"

3
21/08/2015

Nice hotel but not quiet as good as I was expecting. We were only on the first floor and if your a relatively light sleeper you will likely feel le metro as it rumbles under the hotel...I did....even after multiple bottles of France's finest. Great location, most of the staff were fantastic although one girl was hopeless! No idea if they've a gym, I assume not. Nice courtyard although really quite small and not the sun trap you might want. Small bar area too but nice if awaiting a cab. Sherwoods is a good piano bar near by, lots of fun.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Marc, Thank you very much for sharing your experience on Tripadvisor and pointing out how we can improve our services. I am sorry to read that you could feel the metro underneath, we would have been thrilled to change your room for an upper floor, should you have informed us of your discomfort. I apologise for the the lack of service you encountered, the young lady was a trainee and should have inquired for help - and no, we do not have a gym in our hotel. I hope we will have the pleasure to welcome you again! Kind regards, Caroline Canny

"Great"

4
13/08/2015

Its a great hotel. Even a little bit far from laffayete but its very close with station. The room is great. Satisfied. The location is great because is near with so many cafe. Beside the hotel you can find the minimarket from mark and spencer. So great.

"Perfect"

5
31/07/2015

We stayed here 2 nights and the hotel was fantastic. The room was lovely with lots of space, air con was quiet, the curtains are heavy and so it was a complete blackout at night time with no noise at all from outside or in the hotel, we slept amazingly. The breakfast was great- there was so much choice, cereals, cold meats, pastries, bacon, sausages, egg, cheese, tarts and flans, rolls, toast etc etc. The location of the hotel was brilliant for us we walked everywhere and everything is on the doorstep. We would highly recommend and thank you for the lovely service which made our weekend all the better !

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear alvicker, how wonderful for the team and myself to read your review! Merci beaucoup for all your kind words about the hotel and service you received, you made our day. We all hope to welcome you again soon. Kind regards, Caroline Canny

"Perfect Parisian Hotel"

5
29/07/2015

Went for a romantic weekend and this was the perfect hotel. Great location made it easy to get around and the room was a really good size, especially for Paris! It was clean, comfortable and convenient. Can't ask for more! The only thing is that the bed was quite soft and the pillows were not the best. But still got a decent night's sleep!

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Guest, Thank you very much for sharing your experience on Tripadvisor. I am thrilled to read that you enjoyed your stay with us. I have great news regarding our beds, we are receiving brand new beds this Friday 14th of August! I hope you will have the opportunity to come and try them. Kind regards, Caroline Canny

"Amazing"

5
25/07/2015

I am so grateful for the manager Mrs.Carla and her staff ..They were so kind and helpful . The room was amazing in all means ( wonderful design , comfort bed, wc material ..) Location excellent...

"Paris, Best Western hotel, next to Gare St Lazaire"

5
25/05/2015

We needed an early morning train from Gare St Lazaire in Paris, after arriving in Paris the night before at pm. We booked this hotel as a hotel close to the station., in fact the station was just across the street. We have been to a few different hotels in Paris over the years. This hotel was exceptional in the service given from the reception staff, through to all the staff we dealt with. the room décor was very modern (we had a suite) and comfortable. It definitely is on our list to return to when we next visit Paris.

Caroline C, Directeur général at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Gordon, Thank you very much for taking the time to review our hotel after a short stay! We are indeed close to St Lazare train station, which is as well a very convenient location for tourism. I am thrilled to read that you were satisfied with your visit and be assured that I will share your kind words with the staff. I hope to welcome you again. Kind regards, Caroline Canny

"excellent hotel with excellent service"

5
08/09/2014

i stay here frequently on business and find the staff and service excellent...nothing is too much for them.Rooms are nice and clean and location great.Nice little courtyard to have a drink and pleasant bar area too.

Caroline C, General Manager at BEST WESTERN Premier Opera Diamond, responded to this review
Dear Susy R, first of all, thank you very much for your loyalty to our hotel! Be assured that I will share your satisfaction with the team & that we will do our utmost to make sure that you keep staying with us in the future. I hope to see you again soon. A bientôt! Caroline Canny