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Best Western Hotel Paris Gare Saint Lazare, Paris

4.0/5  - basé sur 329 notations.
18 Rue De Constantinople, 75008, Paris, France - See map

The Best Western Paris Gare Saint Lazare**** enjoys a prestigious location in Paris eighth district, very close to the Champs Elysees (ten min), the Opera (five min) and the department stores such as Galeries Lafayettes and Printemps (five min). The hotel has been fully refurbished early 2016 and offers 30 warm, quiet and comfortable rooms, all entirely equipped. The architectural style of the hotel, the famous 'Haussmannien' Parisian signature, makes the atmosphere very cozy and refined, and the bar the ideal place to enjoy a relaxing moment with family or friends. All rooms offer individual air-conditioning and heating, double glazed window, direct telephone dial, satellite and cable television, pay television, in-room safe, mini-bar, hairdryer and dataports, non smoking rooms available. The closest metro station is 'Europe' (two min), on the line three, and makes the access very easy to train stations Saint Lazare and Gare du Nord, airports Orly and Roissy.

Best Western

Hotel Paris Gare Saint Lazare

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning

Guest reviews

In partnership with tripadvisor fr
based on 329 guest reviews
NOTE ISSUED
Excellent
118
Very Good
115
Average
62
Poor
20
Terrible
14
REFER TO NOTICE
Business Business
77
Couples Couples
126
Family Family
34
Friends getaway Friends getaway
28
Solo travel Solo travel
18
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good service without a Stay"

4
22/06/2018

We booked into this hotel only to receive an email saying that there was a technical difficulty and they moved us into a near by hotel at equal or better accommodations. So though we never stayed here, I do appreciate that they handled the switch seamlessly and included complimentary breakfast (which I requested) with our room.

"Excellent hotel, great location friendly staff"

5
20/06/2018

The room was very clean and modern (quite small but ok). The breakfast at the hotel was very tasty full and there was something different to try every day I especialy loved the pancakes and donuts. The location was perfect and very close to the metro! Quiet and Central and close to many supermarkets. The reception staffs all the times was Helpful and kindly. I will visit again soo

"Amazing experience, mostly thanks to the staff"

5
12/06/2018

Stayed two nights for my visit to the wonderful city of Paris, the location was amazing, close to literally everything and had several metro stops we could use, the breakfast was complete of everything we could need to and of excellent quality , the room was essential and clean , appreciated the balcony which gave us a little glimpse of Paris The staff was really helpful and I would like to personally thanks Walid which made our stay much better and helped us with tours etc. Would recommend this hotel 100% and can not wait to go back to Paris!

"Hmm.... okay"

3
05/12/2017

Went there for a business trip for 1 night. The neighbiouhood is fine. The staff at hotel is courteous and helpful to an extent, they help with luggage and handle everything with a smile. No water in the room, they ran out of it and asked me to get it from the supermarket right opposite us. The lifts are placed un confortably in the middle of all floors. so if you land on floor 3. you will have to drag your luggae down a small stair of fligts and if you are living on the 4 th floor you had to drag the lugguage up for a half flight of stairs. The bed is comfortable, the colors in the room are too dark and depressing. this could be my choice... the bathrooms are small and not convivenent. There is a small balcony which you can step out to, to try and run away from the darkness on the room and the passage areas. The breakfast is fine.

DIRSEIH, Responsable relations clients at Best Western Paris Gare Saint Lazare, responded to this review
Dear Guest, We thank you for sharing your opinion of our hotel. Your comments are important to us and we take this into account to improve our services. We hope you had a good time in Paris. Best regards, Caroline

"Very nice location and staff!"

5
23/11/2017

I rate this nice place a 5 due to the good value/price great staff, and great location. It's not a luxury hotel, it is solidly good. Room was small, but all we do is sleep there so we didn't care! Elevator stops at half floors so it's a bit tricky if you have a heavy suitcase - you have to go up/down a 1/2 flight of curved stairs. But we managed and we aren't young. You are about a block away from an ATM & a metro station, which is right next to a really good restaurant (one of several in the immediate area), which is right by a great shopping street with a marvelous fresh bread shop. Across the street is a small market where you can buy some butter and fruit to go with the bread you pick up at that little bakery, for your breakfast. Instant hot water pot in room for your coffee or tea. (We never got the breakfast they offer.) You really have everything close, it feels very safe and is an attractive neighborhood. The staff is WONDERFUL, so helpful and knew exactly which metro stops we needed to go to when we asked. We were extremely happy with it and would stay there again with no hesitation!

DIRSEIH, Responsable réception at Best Western Paris Gare Saint Lazare, responded to this review
Dear Pam O, We thank you for taking the time to leave a review about your stay in our hotel. We are happy to know that you have enjoyed the establishment and the neighborhood, and that our staff helped you to delight your stay in Paris. We hope to see you again during your next Parisian trip! Kindest regards, The front desk team

"3 Amazing Nights In Paris"

5
20/11/2017

Me and my wife Lisa stayed here for 3 nights from last Friday until today. This was my favourite trip to Paris ever as I wanted to show my new wife my Paris. She had heard bad things but before I got to this hotel Jean Charles called me and made arrangements for me so that our stay would be what we wanted it to be and he was the most helpful man we could of hoped for and very knowledgeable about Paris and was so helpful with all our needs. This hotel we paid 250 pounds for 3 nights and let me tell you what a bargain ! The bed was the most huge and comfortable bed we've had in such a long time. The location was amazing and I would recommend welcome pick ups and book before you go as it was only 44 pounds from the airport to Saint Lazare Also it's so close to Villiers Station where you are no more than 8 mins from anywhere and also an amazing pastry shop lenotre Thank you Jean for booking all of our things that we did this place was so amazing we have booked again for My birthday in February See you soon

DIRSEIH, Responsable relations clients at Best Western Paris Gare Saint Lazare, responded to this review
Dear Timothy, We thank you for taking the time to share your opinion about our hotel. We are very happy that you choose our hotel for this special event. Looking forward to seeing you again. Best regards, Caroline

"Just perfect! :)"

5
13/11/2017

We got room from 3rd floor and it was really nice! Balcony and bathtub made the room perfect. Breakfast was pretty basic hotel breakfast but it was good. :) Location is good because metro stations are near. I can highly recommend this hotel for anybody! :)

DIRSEIH, Responsable réception at Best Western Paris Gare Saint Lazare, responded to this review
Dear 76miikam, We are delighted to read how much you have liked your stay at the hotel Paris Gare Saint Lazare, and hope to welcome you for your next visit in our beautiful city! Kindest regards, The front desk Team

"Small but sweet"

5
08/11/2017

We stayed there for 5 nights and really enjoyed our time there. The hotel people were really warm and super helpful and made us feel welcome. Their small pâtisserie was so sweet and gave different options for breakfast.

DIRSEIH, Responsable réception at Best Western Paris Gare Saint Lazare, responded to this review
Dear Sirli S, We thank you for posting this review about your stay with us. We are proud to know that our staff helped you to enjoy your trip in Paris, and that you liked the breakfast :) Looking forward to welcoming you again, Kindest regards, The front desk Team

"Great location"

4
01/11/2017

The hotel has a great location, just a few minutes from the metro station. Housekeeping was great and made sure that our room was cleaned every day during our stay. Breakfast was great as well, big variety of products which you can choose from. There is also a grocery store located across the street of the hotel which is great if you wish to get some snacks or something to drink.

"First trip to Paris"

4
20/08/2017

We spent several days in this hotel and enjoyed our stay. The desk personnel were courteous and helpful. We had one of the larger rooms with sitting space...I highly recommend. It was clean and comfortable. Air conditioning worked well. Always inquire about the AC when booking a room in Europe.The only caveat would be the revolving stairway which might be a little challenge for older adults.

DIRSEIH, Propriétaire at Best Western Paris Gare Saint Lazare, responded to this review
Dear DCC1129, We would like to thank you for sharing your experience in our cosy hotel! We are so glad to know that you were pleased with the work of our desk personnel. We are also very happy to read that you enjoyed your room and the air conditioning as well. As passionate hotelier, the quality of your stay is our top priority. We are always delighted to help you in making your stay enjoyable. We hope to welcome you again very soon and remain at your disposal for your next reservation. Kind regards, The direction of the hotel Best Western Paris Gare Saint Lazare

"A home like hotel"

5
17/08/2017

I was traveling for the 1st time to Paris with my husband who had work to do there. We spent pleasant time in this hotel. The receptionist Anna, Emily, Achille, and Amado were very friendly, flexible, and generous with us to make the best of our stay inside and outside the hotel and offered the help at all times. They even offered to change our room to make our stay comfortable. The neighborhood is very nice, quite, and close to everywhere.

DIRSEIH, Propriétaire at Best Western Paris Gare Saint Lazare, responded to this review
Dear Haddadi-couples, We would like to thank you for sharing your experience in our cosy hotel. We are flattered to read such comment! We are so glad to know that you enjoyed the property, the service and the location. As passionate hotelier, the quality of your stay is our top priority. Our staff is doing everything to make your stay unforgettable and we are happy to know that you were pleased with their work. We look forward to welcoming you back when next in Paris and remain at your disposal for your next reservation. Kind regards, The direction of the hotel Best Western Paris Gare Saint Lazare

"USELESS Front Desk on the weekend"

1
11/07/2017

Hello. I recently stayed at this hotel from June 25 - July 2 2017. Upon trying to check -in the desk person could not find my reservation even with a confirmation number. After 15 minutes she found it...no clue. Not even a mention of being a status member. I checked out and left a few cables in the room in a hidden shelf in the closet. I sent an email to them for help, NO RESPONSE. USELESS. I went back to Paris the following weekend and approached the same person. She did not even know there was an email from me. I am Diamond Select with Best Western. I guess status means nothing to his hotel. Painfully I asked it we could look for the cables or even go into the room to check for the cables...she refused. Complete lack of customer service. It was like a was bothering her in my request. She pulled out a box of cables and which made no sense. If the management of this hotel reads this review...please reach out to me directly as your email was USELESS. I did interact with the front desk during the week and they were much better. It's the woman who is @ the desk during the weekend. I have stayed in several Best Western Hotels in Paris and this one is the worst of the worst.

"Nice but tight"

4
29/06/2017

We stayed here will one of us had to work for a week. The other got to be a tourist. Most hotels in Paris are small. This one takes that a little extreme. Still it's nicely appointed. The staff is good and the location is great

DIRSEIH, Propriétaire at Best Western Paris Gare Saint Lazare, responded to this review
Dear RonWaer, We would like to thank you for taking the time to share you experience in our hotel. We are first very glad to know that you were satisfied with the work of our team. We are also proud to read that you enjoyed the location, which is ideal! As for rooms, we have several types of rooms with different sizes. If you don't want it to be too small, you should choose the size you prefer during your reservation. We look forward to welcoming you back when next in Paris and remain at your disposal for your next reservation. Kind regards, the direction of the hotel Best Western Paris Gare Saint Lazare.

"No air conditioning! Do not stay here if it's hot!"

1
21/06/2017

My wife and I came here for our anniversary. As luck would have it, Paris is experiencing a heat wave, and the air conditioning in the room is non-existent. We complained to the front desk, and they claimed they would get a technician to investigate and repair the unit, but nothing ever happened. Either the management is completely incompetent, or the hotel staff is afraid to tell the management about the deficiencies of the hotel. I will be registering our dissatisfaction with the Best Western management, but in the meantime, if you have a choice, I'd advise you to look elsewhere.

"Quite Good Overall"

4
04/06/2017

I was in Paris for work and this hotel was about a 20-minute walk from the office. It's convenient from the Europe metro station and Gare Saint Lazare is quite close as well. That means it's pretty easy to get to from CDG airport by train. The room itself was small but fairly standard size for Paris as I understand it. I had room 404, which was clean and efficient. One note on the access to the floors is that the lift is very small and stops between floors without much of a landing. There is a winding staircase to access all floors, but overall it might be tough to navigate for people who are a little less mobile. The street was not very busy in the morning or evening and the hotel is small so it was fairly quiet. I enjoyed the very firm bed and slept well aside from the normal jet lag issues. The bathroom was also small, but worked well. The shower had good strong flow and the temperature could be more than hot enough. The room had a complementary bottle of water and a couple snacks, which I especially appreciated at check-in since I hadn't had a chance to go to a shop to procure anything for the room. The small size of the room could perhaps be improved by some small design changes. It's nice to have a desk, but it essentially blocks the path to the windows to open or close the curtains. Perhaps replacing a nightstand with a shelf that could be used as a standing desk would alleviate that. Same for the closet, the corner placement of which left a few inches to squeeze by to the window. It, too, could perhaps replace the nightstand on the window side to free the space. Breakfast was a nice buffet with options ranging from sliced meats and cheese to scrambled eggs, pastry and fruit. It was perfect to fuel up for long days of work and walking. The neighborhood was also quite nice and I felt safe at all different hours I was out (the latest being about 12:30 AM). There are quite a few music-related shops, including luthiers and instrument sales. There aren't as many cafes in the immediate blocks as other areas, which is probably a good thing for keeping it quiet. You can easily get to those other areas by foot, metro or ride-sharing service.

"Very accommodating."

5
03/06/2017

Great experience. I left cash in the safe, which they retrieved and held for me until I could get back a week later. The staff was wonderful, they accommodated our early arrival graciously. Very clean and pleasant.

DIRSEIH, Responsable relations clients at Best Western Paris Gare Saint Lazare, responded to this review
Dear sstrakosch, Thank you very much for taking time to share your experience about you stay in Best Western Paris Gare Saint Lazare. Your satisfaction is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. It was a real pleasure for the whole team to welcome you in Paris. We hope you will come back and see us again soon. Best regards,

"Fantastic Value"

5
23/05/2017

We thoroughly enjoyed our stay at this Hotel. I have been lucky enough to stay at some extremley luxurious hotels, this hotel is incredibly good value. We stayed in room 403, fantastic size, querky, individually designed ensuite, which I adored. Plenty of space to move around, especially given the balcony. The room and bathroom were exceptionally clean, lots of attention to detail with regard to the furniture. The hotel is perfectly placed for restaurants and lovely cocktail bars. The station is only 3 minute walk away. The staff are incredibly helpful and polite. The breakfast is superb and the lady that runs that is superbly efficient, immaculate facilities. Yes the lift is tiny, this is an old building ... There is a spiral staircase, the building is so full of character. If you don't mind walking and indeed enjoy cleanliness, politeness and attention to details, you won't be disappointed.

"More good and bad points"

3
18/05/2017

We stayed here 3 nights in April. As mentioned previously, the rooms are very tiny and the elevator is an issue. There was only 1 electrical outlet that we could find to recharge our phones etc. We had a room at the front that opened up to a tiny balcony that was really sweet. The staff was front desk staff was very good and even allowed us to check in early as our room was ready. One unfortunate problem was that we had an inundation of ants during our stay.

"Some good and some very bad points"

2
16/03/2017

Booked a double room for 4 nights in March 2017. On arrival, we were surprised to be thrown in a room that would hardly fit the bed, not even our luggage. When I told them that a single occupant could stay for 1-2 nights there, but not a couple for 4 nights, they accepted our reasoning, but said had no other room, so they would change us in the next day, as they did. By the way, the location of the lift in the middle of the staircase between 2 floors, is totally uncomfortable and very dangerous (probably illegal too). Day 2: on our return at 22.30 pm, the outside door of the hotel was locked and we had to wait in the cold pushing the bell for 15 minutes, until the night shift comes from the back, buttons himself and opens the door! Day 3: on our return in the afternoon, we realised that the cleaner has thrown away an apparatus that my wife uses for her breathing problem! Finally a couple of good points: the hotel was clean, most of the staff helpful and breakfast area very pleasant with qood quality products for breakfast.

"Good place to discover Paris"

4
14/03/2017

It's a simple hotel, but cozy. The best thing about it, in my opinion, it's the location: near metro stops and buses, and in a central location that's just around 30min walking from the Arc of Triumph. Also, the staff at the reception are very nice and are there 24/7. I had internet in my room, WI-FI, and it worked fine all the time. The room was spacious enough and had a balcony (not with a view though, as the buildings in front are high). The worst thing about the hotel, in my opinion, is the elevator access, as it is done by small stairs, meaning that if you have suitcases you will still need to carry them along some stairs before getting the elevator. Also, the breakfast room is quite small, so if there's more people it gets too crowded easily.

"Hotel stay in December"

5
04/01/2017

Very nice hotel and the most important it was clean. Everyday we had our room to be cleaned, with new sheets, new towels. The location is great only 20 min walking is the opera and the Lafayette shopping center. The breakfast was very nice and clean. The heating was very nice and strong. Hot water 24h The only negative was our room 501 was very small 4x3.....

"Dissapointed"

2
20/12/2016

In the pictures of the hotel it looked good but in reality it was anything but , neglected and noisy we could here loud noises all night long, the review states it is near the amenities this is not true and the area is very run crown.

DIRSEIH, Manager at Best Western Paris Gare Saint Lazare, responded to this review
Dear guest, We truly regret to learn your disappointment regarding your stay with us. The hotel is located in the center of Paris, near Saint-Lazare, so it could be sometimes noisy. But, we have quiet rooms also, and if we knew this problem during your stay we could change your room. The whole team will be glad to welcome you again in Best Western Gare Saint Lazare. Sincerely,

"Tip"

5
23/10/2016

Top friendly Service . Very clean , Price is ok . WLAN , Nice rooms , Nice Breakfast nothing negativ To find . Compliments To all The Team they make a greate Job . Come there and enjoy you Can Walk in The City Center. To lafayette Shopping Center Its around 20 min . The rooms decoration very lovely .

"disappointed!"

2
01/10/2016

absolutely its not a 4 stars hotel; the only good point is the location ; at check in surprised that our room at the 6th floor so we have to go 1 floor from 5till6 without elevator with our 4 baggages!! and no concierge to help!! for 4 days we only saw 2 employees the receptionist and the lady in the breakfast room! breakfast room so small for maximum 10 people and no variety to eat!! sure will not go back or recommend this hotel!

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear Chantal B, First of all I would like to apologise that our service didn't meet your expectations. Our guest's satisfaction is really important to us and I would like to thank you for taking time to write this feedback. It really helps us to constantly introspect our systems and procedures. I would like to mention that following your feedback we have immediately implemented the process of asking for baggage assistance for all our guests. I'm really sorry to hear about our breakfast's variety - we propose a continental breakfast that can suit requirements of our guests from all around the word and we strive to have a quality that our guests deserve. I hope you will reconsider staying with us once again, I'm looking forward to meet you personally and make your experience an exceptional one. Yours sincerely, Customer Service Manager

"Small, easy to access but the service left a bit to be desired"

3
20/09/2016

Good location in an interesting district full of violin shops, and easy access to everything Paris has to offer if you are able to walk to the metro. The room was comfortable but smelled strongly of damp after having a shower, as there was no extractor fan. The reception staff were very confused when we reported this and suggested we leave the window open, which would have been very easy to get into. Also, the lift stops between floors, so there are always stairs to walk up. We did not eat breakfast so cannot comment on that. Overall, not sure I would return, as it seemed overpriced for the experience.

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear Emma L, Thank you very much for taking time to share your experience about your stay in Best Western Paris Gare Saint Lazare. You satisfaction is important to us and we strive every day to provide our guests with a better service. Please accept my sincerest apologies for the incident that I will personally make sure never happens again. I asked our maintenance service to review their procedures about controlling and verifying our rooms. I also instructed our front desk staff to immediately inform the maintenance service about the tiniest guest's complaint in order to find a suitable solution during your stay. I'm really sorry about the lift, indeed, our hotel is a typical building from Paris with the lift on the half-floor but we are working on this issue and meanwhile we are trying to provide assistance for our guest's luggage. I'm really happy that you enjoyed our location and you could freely access every place in Paris and enjoy our beautiful city. I hope I will have the opportunity to welcome you again and provide you with a service and experience that you deserve. Best regards, Customer Service Manager

"Location and cleanliness"

4
12/09/2016

Near metro, clean, good wifi for all your devices, there is a safe in room, there is lots of restaurant and stores nearby. Breakfast is good for this kind of hotel in paris. Room are small but good for just sleep in nights.

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear Sam M, Thank you very much for choosing Best Western Paris Gare Saint Lazare. I would also like to thank for taking your time to leave a feedback. Your satisfaction is really important to us and we strive every day to provide you with a service that you deserve as our guest. It's a pleasure to hear that you could benefit from our free services like WiFi or a safe box in the room. I'm really happy to learn that you liked our breakfast and that you could enjoy restaurants and shops nearby. My team and I will be really happy to welcome you during your next stay in Paris. Yours sincerely, Customer Service Manager

"Quiet hotel in a one-way street close to metro Villiers"

3
09/07/2016

This is a small and clean hotel. The service in the reception is very good. The room facing the backyard is very small but also the most quiet ones. I have stayed several times in this hotel and it is a nice hotel if you are only in the hotel for sleeping. There are five rooms per floor and total 6 floors. If you want bigger rooms then you can ask for rooms facing the street like room ending with 02, 03 and 04. The colour in the hotel is very dark. The breakfast room is in the basement and the room is not very big but the choice for breakfast is ok. The hotel is just upgraded to a 4 star hotel but I think this hotel is more a 3 star level hotel in Paris. I have not tried the room service because you will find a Franprix on the other side of the street and you will find nice restaurants close to the metro Villiers. I will stay in this hotel next time I am in Pris for work.

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear KjetilandJohn, First of all please allow me to apologise for the inconveniences experienced regarding your rooms. As you said, the rooms facing the streets are bigger, don't hesitate to ask for it next time. I am glad to see that you appreciated the location of the hotel and the attractions around it. We would be very happy to welcome you again at the hotel. The Guest Relation manager

"Good Stay"

4
03/07/2016

Location wise, the hotel is close to a bus stop & metro station as well. There are many restaurants nearby, so that was very convenient The room was small, but clean and comfortable.The staff was very helpful. There is a supermarket right opposite the hotel, where we stocked up before setting out for our sight seeing.

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear Shrytu_Nautiyal, First of all I would like to thank you for sharing your experience on TripAdvisor. I am glad to see that you appreciated the location of the hotel and the attractions around it, and the efficiency of our staff. We would be very happy to welcome you again at the hotel. The Guest Relation manager

"Stolen from the hotel room"

1
20/06/2016

Please do not stay at this hotel. Despite being a four star. Staff were rude when we checked in . We got back in the evening after our cruise ( they knew what time we were returning) our money from was stolen from the suitcase and the electronics safe was broken too. It was an Inside job. As they were trying to cover up when the police arrived. Please do not stay here !!

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear ahakfjd0756, I cannot allow you to accuse our staff without any proof. We have full confidence in the hotel staff, they all worked at the hotel from long time. They are professionnal and honest. The scientific police come at the hotel, please let them do their job before falsely accusing someone. Regards Guest Relation Manager

"Good location if Gars st lazarre is ur aim but"

3
22/05/2016

Good location if Gars st lazarre is ur aim but far away from the champs walking. the rooms are small and in specific the bathroom. Rooms are clean. Breakfast is nice and the breakfast room is fresh. The reception of the hotel is nicely decorated. Staff are nice and helpful.

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear Roni T, First of all I would like to thank you for sharing your experience on TripAdvisor. I am really disappointed to hear that you did not like your room. As written in the description of our rooms, the size of the Standard room is around 15sqm. For a bigger room I advise to book a Superior which is our biggest room. Nevertheless, we are pleased to read that our hotel staff contributed to your comfort and your well-being during your stay with us. Be assured that your comment has been shared onto them. We would be very happy to welcome you again at the hotel. The guest Relation Manager

"room 303"

4
08/05/2016

very friendly staff and helpful to our needs .. what was disappointing is the street noise , small room for travellers luggage , room was hot ( but the staff offered a van ) and the A/C is not working due to technical issues, there wasn't an iron for our clothes in the room and should be available through the hotel staff .. the location is great and near the metro just 5 minutes walk.

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear Adel A, First of all I would like to thank you for sharing your opinion on the Best Western Paris Gare Saint Lazare. I am glad to see that you appreciated the location of the hotel and the attractions around it, and the efficiency of our staff. Regarding the A/C, due to ecological reason we have a reversible air conditioner. From October to May it's a heating and from May to October it's a air conditioner. We would be very happy to welcome you again at the hotel. The Guest Relation Manager

"Hotel with Paris style"

4
11/03/2016

Excellent customer service from Anna receptionist. Overall rating is average because noisy street was not for me to bare. Very nice breakfast with Paris style maybe a little overpriced for 13 euro. Bed was clean and comfortable.Good location and easy access to Metro and restaurants.

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear Michal L, Thank you very much for your review on the hotel BEST WESTERN Paris Gare Saint Lazare and especially the comment on Anna. Be sure that I will forward it to my direction to congratulate her. I hope that we will have the pleasure to welcome you again. Best regards, The Guest Relations Manager

"Good price, location, and friendly staff."

4
16/02/2016

Very friendly staff, willing to answer all our questions. Good location in a safe neighbourhood. Accessible by different transportation means, close to metro station (only 5 minutes walk). Rooms are clean, but a bit small especially if you have big luggage.

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear NRH2016, Firstly I would like to thank you for your objective comments on the hotel BEST WESTERN Paris Gare Saint Lazare***. I am pleased to read that you enjoyed the central location of the hotel between metro stations that deserve well tourist attractions. I am also pleased to see that our staff members contributed to your well being during your stay. However I am sorry to see that you found your room a bit small. Paris is wellknow to offer small spaces in hotels and the BEST WESTERN Paris Gare Saint Lazare offers rooms with an average size for the 8th arrondissement and the category of hotel. Thank you again for your confidence and I hope that we will have the pleasure to welcome you again. Best regards, The Guest Relations Manager

"Thank you"

4
07/02/2016

An excellent management and reception team let down somewhat by a disappointing breakfast facility. The manager and staff at reception are notably good, very considerate. The location is convenient for many of Paris' attractions. Well worth a visit but, on the basis of this brief visit, do not expect a peaceful breakfast.

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear I9038GRandrewn, Thank you for taking some time to comment your stay at the BEST WESTERN Elysées Paris Monceau***. I am pleased to read that you enjoyed your stay, especially the contact you had with our staff members and the location of the hotel next to many tourist attractions. However I am sorry to see that our buffet breakfast was not up to your expectations. As BEST WESTERN franchised hotel we must respect BEST WESTERN standards even for the buffet breakfast. Be sure that I will forward your feedback to my direction to improve that service. I hope that we will have the pleasure to see you again. Best regards, The Guest Relations Manager

"very parisian"

4
14/01/2016

Before my trip to Paris I did a thorough search on hotel rooms that would fit my needs, and well as my budget, which can be described as mid-range. I'm happy with the choice I made, as Best Western Elysees Paris Monceau was perfect. Paris city centre is such a pricey area, and hotels are no exception, so it feels good to have received such good value for my money! I stayed at the Elegance Room on my honeymoon. The lift landings are in between floors, so no matter where you are staying, you will have to climb 1 flight of stairs. The room comes with a small bottle of champagne, champagne flutes, a few biscuits, 2 small packs of candy, coffee & tea and an electric kettle. There's a mini fridge for your convenience. Toiletries like body lotion, shampoo, soap were of adequate quality, and the bathroom had a washing area, toilet and tub, and was clean, spacious enough if you don't have little kids to care for, and well-lit. There were 3 mirrors in the room; one in the bathroom, one in a small dresser/chest of drawers and a long one on the door. One tip about the bathroom though; keep the bathroom door closed at all times, as otherwise the room will start getting damp and smell musty. It was my first time in a cold climate, and I learnt the hard way! The bed, pillows and duvet were comfy enough, and I slept very well. The TV worked fine, accept there weren't many non-French channels to choose from (who needs TV when you're visiting Paris anyway). There were the usual hotel room stuff like bedside tables, a cupboard, a luggage stand, a padded chair and a general table to put your wallet or purchases on. It was a charming little room with a lovely balcony you can step out to, to enjoy the breeze. I miss it! The breakfast wasn't very good though, and was about the only thing that was not worth the cost. The scrambled eggs somehow lacked egg whites, and there were types of cereal, ham and cheeses, croissants, coffee, juice and a couple other things. The breakfast room was very pretty and well-decorated, though. Staff tend to keep stuff a while before breakfast time is over (not that it's a bad thing; they just want to get on with other duties I guess), so it's better to be early. The staff at the hotel were good to us. They entertained our questions on how to get to places, where to go for certain products and they even helped us make reservations at a restaurant. They were always smiling and welcoming. Make sure you know a few words in French before you communicate with the housekeeping staff though. Location--wise is it a very short walk to the nearest metro station, there's a small supermarket right across the street, and there are beautiful restaurants nearby. A tip: When you are checking in, check with front desk if your room rate includes breakfast, or does not. Booking through third party sites can be confusing.

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear Dhanya N, First of all I would like to thank you for taking some time to comment your stay at the hotel BEST WESTERN Elysées Paris Monceau***. I am pleased to see that overall you enjoyed you stay with us. You were in the biggest room of the hotel and I am pleased to know that you found it spacious and comfortable. Thank you for your words on our staff. Be sure that I will forward your feedback to our direction to congratulate the Front Desk. I note your comments on our buffet breakfast to improve that service. I hope that we will have the pleasure to welcome you again for another parisian trip. Best regards, The Guest Relations Manager

"Nice little hotel"

4
09/01/2016

We stayed for just 2 nights and the location is slightly out of central Paris but this didn't bother us because there are 2 very close metro stops. Hotel is well decorated and we were able to leave our luggage with them before checking in as we were too early. We checked in around 6pm, they didn't advise us of the breakfast facility but we knew there was one so I ran down later on to ask of the breakfast times. The room was of average size it was quite dark due to the fact there was no ceiling light but only floor and wall lights to illuminate the room. It was clean and tidy apart from a wet towel a cleaner had left on the floor. The bed was comfortable. We faced the main road on the first floor and I was worried about street noise at night but actually there was none despite there being an Irish pub across the road. Breakfast had a good section of bread, pastries, meats. Hardly any people at breakfast could be down to the fact they don't promote it but there is a bakery nearby and plenty of cafe/ restaurants open for breakfast. The 2 minor negatives would be the tea and coffee facilities in the room; paper cups and no UHT milk, it's not difficult to have ceramic cups? And it got incredibly hot in the room despite it being January the air con failed to do anything so we just opened the window. Over all I did enjoy the stay and would stay again. Would definitely recommend it.

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear Mary A, First of all I would like to thank you for taking some time to comment your stay at the hotel BEST WESTERN Elysées Paris Monceau*** I am very pleased to see that you enjoyed the location of the hotel next to several metro stations and the quietness of the Rue de Constantinople. I am also pleased to see that you liked the bedding of your room, it is a key point for a hotel! Thank you for your words on the buffet breakfast, I am pleased to know that you liked it. However I am sorry to see that you found a wet towel forgotten by our staff.Then, I am sorry to see that the courtesy tray was not up to your expectations. The Best Western standards ask us to propose plastic cups instead of ceramic cups for hygienic reasons. Regarding the airconditionning, it is cut off during winter days for ecological reasons. Thank you again for your confidence and loyalty to our brand. Best regards, The Guest Relations Manager

"A Wonderful Stay at a clean, quiet, place close to everything on a budget"

5
13/11/2015

The staff was very professional and friendly. Sarah and Julia helped make our trip wonderful. It was my first trip to Europe, and I did not speak fluent French, but they both made sure that our vacation was perfect by sharing their knowledge of Paris and offering awesome accommodations. Small but clean and quiet. I will recommend to all

DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear Tammi S, Thank you so much for your kind words on your stay at the BEST WESTERN Elysées Paris Monceau***. It is always a pleasure to read that our guests were plenty satisfied. Be sure that I will forward your comment to Sarah and July and the direction of the hotel to congratulate them. I hope that we will have the pleasure to welcome you again for another trip in Europe. Best regards, The Guest Relations Manager

"Charming and truly Parisian"

5
12/11/2015

We really enjoyed our stay at this place. The hotel is situated in a quiet street, which is hard to find by Parisian standards. Even though the hotel is not centrally located, it is within walking distance to all main attractions. Our room faced quiet court ( as we requested ), so we could sleep with OPEN WINDOWS! It is a clean, nicely renovated, cozy hotel with friendly and helpful front desk people. There is a small inexpensive grocery store just across the street and a few charming pastry places with great coffee just around a courner. You can find lots of restaurants with great menu up the street. If you are looking for a real Parisian experience and nice hotel with that "feel like home" sence, this hotel will provide just that.

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear Ladislav25, Thank you so much for your nice comments on the hotel. We are always very proud of ourselves when we know that our guests feel like home when they come at the BEST WESTERN Elysées Paris Monceau. Be sure that I will share your comment with all our staff members and my direction. I really hope that we will have the pleasure to welcome you again for your next parisian stay. Best regards, The Guest Relations Manager

"Une semaine à Paris / A week in Paris"

5
26/10/2015

I spent a really good journey in this hotel , the service was excellent, i enjoyed the french breakfast. The staff at the front desk was very kind and helpful. My room was clean and comfy .On top of that the hotel is well-located , it is in Paris and close to all great Parisian attractions. I strongly recommended this hotel to anyone who plan a trip to Paris . J'ai passé une semaine agréable dans ce charmant hotel parisien . J'ai été bien reçu par le personnel de la reception , ma chambre était vraiment confortable et le petit-déjeuner très copieux. Je reviendrai sans hésitation dans cet hotel , et je le recommande à tous .

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear Mitorisonia, Thank you very much for your kind words on the hotel. It is always a pleasure to see that the hotel meet your expectations. Be sure that I will forward your comment to my direction and colleagues. I really hope that we will have the pleasure to welcome you again. Best regards, The Guest Relations Manager

"Ok but really small everything"

3
10/10/2015

The room on I got on the 6th floor was extremely small. With a Balcony though. The breakfast was excellent. And staff very friendly. How it can get more than a 3 I cannot understand. It is OK but not more.

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear Francis P, Firstly I want to thank you for taking some time to comment your stay at the hotel Best Western Elysées Paris Monceau***. I am pleased to read that you had a good contact with our staff and that you enjoyed the products we propose for the buffet breakfast. However I am sorry to see that you were a little bit disappointed by your room on the 6th floor. These are typically parisian with the mansard roof and the balcony. Despite of this point I hope that we will have the opportunity to welcome you again soon and do not hesitate to ask for a room on the lower floor to enjoy the moulding roof. Best regards, The Guest Relations Manager

"Prestations"

3
04/10/2015

The hotel is not centrally located but it is however very close (5 minutes walking) to the Gare Saint-Lazare. The staff is ok but could do more efforts to be friendlier (especially at the reception desk). Rooms are tiny but are not smaller that average for Paris. They are clean. Breakfast is average but the staff was friendly.They were two main issues with this hotel : 1) No wifi connection in the rooms despite what it was specified during the booking (you have a free wifi access in the lobby), 2) Our washbasin had a water leak. Rates are a little bit too high for the area.

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear Z0rglub, Thank you very much for taking some time to comment you stay at the hotel Best Western Elysées Paris Monceau***. I am quite pleased to see that you had a good contact with our staff members and especially the waitress in charge of the buffet breakfast. As you wrote the hotel is not in the historical centre of Paris but in the middle of different attractions (business and leisure) and it is easily to reach every corner of Paris by metro. I am sorry to know that you had a problem with the WiFi connection which is available and free in the entire hotel. Our receptionists are at your disposal to help you to connect your IT materials. Regarding the washbasin, I am sorry to see that you encountered problems. Our technician fixed it the day of your checkout. Thank you again for your confidence and I really hope that we will have the opportunity to welcome you again to show you all the positive points of the hotel. Best regards, The Guest Relations Manager

"Okay... could be better"

3
29/09/2015

Had a three-nights stay. The hotel is fair. The room was small, and not the cleanest. We had minimal interaction with the staff. Location is good. I expected a bit better. To get to the first floor there is no elevator, which was not practical with the luggage. I would recommend it more for a business stay than leisure.

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear Gugablah, Thank you very much for taking some time to comment your stay with us. I am pleased to see that you enjoyed your stay even if you encountered problems with the elevator that stops between floors. Please note that our staff is available to help you bringing your luggage to your room. I note your remark regarding the cleanliness of our rooms and will inform our housekeeping manager. It will be a real pleasure to welcome you again in our property for your next stay in Paris. Best regards, The Guest Relations Manager

"It's A Good Hotel for a Short Visit in Paris"

3
27/09/2015

The good point at staying at this hotel is that you get to experience somewhat living in a Parisian style house. It's small and narrow. It's in quite a good location, but if you're going here for the first time you might get lost if you're going here via train. The staff are nice. The room is small, but well maintained. The elevator is up to the 5th floor and only can accommodate 2 persons max. Stayed at the 6th floor so still need to use the stairs. Choose a room facing the road, not the back of the hotel. If you're planning to stay in Paris for 3 days or less this should be a good hotel, but more than that, I advise not to. There is a grocery across the road, so it's good to shop for food and make you own breakfast if you're on a budget.

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear migswayfarer, Thank you very much for your objective comments on the hotel Best Western Elysées Paris Monceau*** Be sure that I note your remarks to give a feedback to our direction to improve the keypoints you comment. I hope that we will have the pleasure to welcome you for your next parisian stop. Best regards, The Guest Relations Manager

"Okay, but fell short of what I expected of Best Western"

2
25/09/2015

This hotel was okay, but fell short of my expectations. The rooms were clean, modern and comfortable, especially the bathroom. However The elevator stopped at a landing between floors, so one still need to carry bags up the stairs. Having just had shoulder surgery, this was a bit of a struggle, and disappointing because I specifically looked for a hotel with an elevator. The one staff member I had contact with was unfriendly, bordering on rude. He could not find my reservation even though I provided the confirmation, and acted as though I was to blame, but I eventually got a room :)

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear Lindsey A, First of all I would like to thank you for taking some time to comment your stay at the hotel Best Western Elysées Paris Monceau*** I am very pleased to know that you really liked your room! It is a key point in a hotel to have a nice room. Regarding the elevator, I am really sorry to see that you had problems with carrying your luggage to the lift because of your shoulder. As you mentionned it, the haussmannian and typical architecture of the building only gives the option of an elevator that stops between floors. I am really sorry that you had a bad contact with our staff, I will inform the front office manager to check the process during a checkin with all our staff. I hope that you had a better contact with the receptionist at your checkout. Thank you again for your confidence. Best regards, The Guest Relations Manager

"Nice stay"

4
14/08/2015

We had a very nice stay. With public transport very easy to go anywhere. Rooms were fine. First night the AC was not working and we found out in the night after a long day walking. Night reception tried his best to fix it or move us to an other room. It was late so we decided to just go to sleep and next day we moved to an other room. Very helpfull and understanding staff also in the night. Rooms were small but that is normal in Europe, beds were clean, small minibar and tea / coffee facilities were a plus point. The tiles in the bath tub and shower curtain could be cleaner. That was the only thing that could be better. For the rest we had a great stay in this hotel.

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear Andjenie_22, Thank you very much for your kind words on the hotel Best Western Elysées Paris Monceau***. I am pleased to see that you liked your stay with us and te efficiency of our staff regarding the problem you had with the aircon. It would be a real pleasure to welcome you again soon. Best regards, The Guest Relations Manager

"4 days on Paris "

5
10/08/2015

I had never been to Paris before until this weekend, we arrived at the hotel and the receptionist had not received our booking from bookings.com however she couldn't have been more helpful! It was a fault on bookings.com part and she quickly accommodated us. The hotel was lovely, clean and matched the images online (always a nice thing!). Once we had conquered the metro, the hotel location was fantastic and we will visit again. Can't believe how cheap it was to stay there!! Thank you very much

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear Laurab220687, Thank you very much for your nice comments on the hotel Best Western Elysées Paris Monceau***. I am very pleased to know that our staff was efficient with your booking problem. It is a real pleasure to reas your words. Be sure that I will forward your comment to our receptionists and direction. Do not hesitate to contact us for your next Parisian stay. Best regards, The Guest Relations Manager

"excelent place"

4
30/06/2015

Nice place,good sevice,Bad breakfast, good location, quiet zone,non turistic zone perhaps next year I will repeat If I give an average it will be 70% the room is a litte small an the bathroom to noisy

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear Gualberto R, First of all I would like to thank you for taking some time to comment your stay at the hotel Best Western Elysées Paris Monceau***. I am sorry to see that you found your room small. Paris is known to have the smallest rooms in Europe. I advise you to book for a higher category to have more space in your room. I note your comment on the bathroom and will forward it to our technician manager to check bathrooms. I am really sorry to see that you found our buffet breakfast bad. As a Best Western we follow standards and propose hot, cold and fresh products. It is a typical continental buffet with viennoiseries, bread, cereals, ham, cheese... I am sorry if you did not find what you like to eat on morning. However, I am very pleased to see that you liked the central location and our staff members. As you said the hotel is in a quiet place of Paris and even if there is no main turistic attractions just at the corner of the Rue de Constantinople it is very easy to reach every part of Paris by metro and even the Avenue des Champs Elysées by feet. I really hope that we will have the opportunity to welcome you again and to show you our improvements. Best regards, The Guest Relations Manager

"terrible stayed"

1
19/05/2015

very bad and terrible reception duty room was not cleand and very small the coridor is very very small that was terrible experience in Paris..................................................................................................................................................................................................................................

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear 930niyazic, I am very sorry to see that you disliked your stay 6 months ago at the hotel Best Western Elysees Paris Monceau***. We are attached to the quality of service delivered to our guests. When and if we happen to fail meeting our clients' expectations, we sincerely appreciate to be made aware as we need to understand and progress. Your detailed feedback is extremely important to us. I am surprised to see that you had a bad experience in December 2014 with our staff. We usually receive compliments on their work. However I will forward your comment to our General Manager to check that our process are known from our staff. The hotel Best Western Elysees Paris Monceau has 30 rooms and on each floor you will find only 5 rooms that is why the corridor is small. I am really disappointed to hear that you did not like your room. As written in the description of our rooms, the size of the Standard room is around 15sqm which is perfect for a short stay. For a longer stay I advise to book a Superior or an Elegance room which is our biggest room that offers a balcony. Regarding the cleanliness of our rooms, I will inform our Houskeeping manager to be pay more attention to the rooms. I am sorry again for the bad experience you had with our property. Best regards, The Guest Relations Manager

"great value"

4
09/05/2015

Minutes from everything. French style - as in everything is tiny and you have to drag your luggage up. Good breakfast and perfect location for walking around and enjoying nearby attractions. Would stay again.

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear Alex F, Thank you so much for your nice comments on the hotel Best Western Elysées Paris Monceau. I am very pleased to see that you enjoyed your stay with us and that you found the very special parisian style of the hotel. For your next stay, do not hesitate to ask our staff to help you to bring your luggage in your room. It will be a real pleasure to welcome you again soon. Best regards, The Guest Relations Manager

"Value for money and good location, but need to drag your lugguage in between floors"

3
04/05/2015

Location is convenient and great value for money. There is a pub nearby called Publisher that served the best fish burger! It was only a couple minutes away from the hotel and the staff was very friendly. We were glad that we didn't have to starve till the next morning and able to find food at 10pm. The morning shift guy at the hotel was very friendly and helpful. He gave us recommendations to the site attractions and restaurants. The only bad thing about this hotel would be its elevator. It stops in between floors. So you would need to drag your luggage through the stairs. Which can be a real pain if you have a large suitcase. I would strongly recommend Uber driver as it only costs $45 fixed price to the airport. Driver is very friendly too.

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear Ricerice91, First of all I would like to thank you for your objective comments on the hotel Best Western Elysees Paris Monceau*** I am glad to see that you appreciated the location of the hotel and the attractions around it, and the efficiency of our staff. Be sure that I will pass your kind words along to our staff. I am really sorry to see that you disliked our elevator. As you wrote you have to climb a few stairs to go in the lift and it stops between 2 floors so you have to climb a few more stairs to reach your floor. For heavy luggage, our staff is at your service to help you to bring your luggage to your room if needed. I hope we will have the pleasure to welcome you again at the hotel. Best regards, The Guest Relations Manager

"Beware"

2
22/10/2014

Just because it says it has a lift, doesn't mean it's practical -- you will still have to drag your luggage up and down a steep, winding staircase. "Superior" room is extremely tiny. Housekeeping service wasn't so good. Worst part was that we didn't think we were going to get back into the hotel at 2 am. We returned to the hotel after at night out at 2 am. The hotel advertises 24-hour reception. We rang and rang the doorbell. Called the front desk, which was forwarded to a generic recording that never gave us an option to speak to a live person. Finally in a panic we resorted to banging on the glass doors. Turns out the receptionist was asleep. Very scary and frustrating. They were very UNapologetic about the whole situation.

DIRSEIH, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
Dear Guest We are very sorry about the different problems you met during your stay at the Best Western Elysees Paris Monceau. We sent you as well an apologize email after your feedback to Best Western chain. We would like to apologize & inform you that we could speak with the night manager and he was very unconfortable with this situation. We don't accept that a staff member has a negative behaviour during his shift towards the guests, this is not permitted in hotel industry. The management made the necessary adjustements with this person, and the whole team as well. One again, please accept our apologizes. The phone works correctly but after 10 rings, it rangs up. Our staff have to take the phone before 3 rings. This procedure was not respected and we are sorry about that but also very disappointed by the night manager. We hope we will see you again to prove you that our hotel is worth of staying at. Kind regards Guest relations Manager