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Best Western Plus Hotel Elysee Secret, Paris

3.5/5  - basé sur 239 notations.
5, rue de Ponthieu, 75008, Paris, France - See map

A stone's throw from the Champs-Elysees on a smaller street lined with shops that hosts a lively night scene, the Best Western Plus® Elysee Secret provides the ideal location to discover all that Paris 8th and 7th arrondissements have to offer. Near the capital's largest museums, this hotel of which the intimate decoration is based upon Marie Antoinette's contemporary boudoir, is a select place for basing a cultural stay in Paris, with outings to the Grand and Petit Palais, Guimet Museum, Cite de l'Architecture and Palais de Tokyo all in the immediate vicinity, without overlooking the Hotel des Invalides and Quai Branly Museum across the Seine. For shopping and nightlife, the avenue des Champs Elysees just a few hundred meters away abounds in luxury shops and popular clubs like the very trendy Regine's Club.

Best Western Plus

Hotel Elysee Secret

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 239 guest reviews
NOTE ISSUED
Excellent
62
Very Good
97
Average
41
Poor
22
Terrible
17
REFER TO NOTICE
Business Business
61
Couples Couples
96
Family Family
28
Friends getaway Friends getaway
21
Solo travel Solo travel
11
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Small but perfectly formed!"

4
25/05/2018

Ok so let's get the simple fact of how tiny this hotel is out of the way. It is small. The entrance way is small, the steps are small, the rooms are small, the lift is small. But in all other respects, this is a pretty good hotel. I was in the smallest room in the house but whilst it overlooked a brick wall, it didn't feel cramped as it was well appointed and little touches such as free mini bar, coffee, good toiletries and plenty of storage made the stay fine. The staff were really good - my only slight whinge was going at 21.45 to see if it was possible to get room service. I was told it was too late (even though the hotel details say that it is available until 22.00) which was disappointing. Apart from that, I would recommend, not least for the excellent position. I would stress that I could not see any step free access, even to the lift, and given the smallness of rooms this is probably not a great hotel for people with limited mobility.

Laura F, Responsable d'Exploitation at Best Western Plus Elysee Secret, responded to this review
Dear Babyalmie, We really thank you for choosing Elysee Secret Hotel for your last stay in Paris and for taking time to write this nice comment. Indeed our boudoir Secret Hotel atmosphere may be considered as a small hotel but I am happy to read that you were satisfied with the 4 stars room equipement and that you enjoyed free soft drinks in the bar daily refreshed. And Aas you mentioned to; the dedicated staff to make you stay even more enjoyable. We sincerely hope to see back among us. With Best Regards

"Good location but not a lot else to recommend"

3
26/04/2018

I was booked here for one night on business when our usual hotel was fully booked. Could not argue against the location - 2 minutes from our office with bars and restaurants all around. But apart from that there were some good points but also some not so good. Good points: - quiet room - modern bathroom with decent toiletries - mini-bar with free soft drinks - decent cold breakfast selection Bad points: - room small with window facing another very close wall with pigeons inhabiting the small space inbetween - only one small bedside table (on the wrong side of the bed for me) - no bath, only shower - no proper kettle for making tea, only an old hot water machine which dribbled out lukewarm water - given wi-fi code but it didn't work and had to call down to reception for a different one - no hot items at breakfast unless you asked for them Finally, when checking in the receptionist wasn't sure at first if I had breakfast included or not but finally decided I didn't. I had breakfast but on checking out I wasn't charged for it. I don't know if they decided it was included after all or they just forgot to charge me for it!! Definitely more 3 star than 4 star, I won't be rushing back when there are much better 4 star options in the area.

Laura F, Responsable d'Exlploitation at Best Western Plus Elysee Secret, responded to this review
Dear Phil25, First of all we would like to thank you for you recent stay among us. We have well noted all your points and really appreciate comments from guest like you which help us to improve our service. We hope to get the opportunity to show you our improvments. All the team remains at your disposal to organize you futur parisian trip. Sincerely

"Good hotel for short stay"

5
16/04/2018

Nice little hotel, reception, rooms, lift etc are all are indeed very small, but it wasn't a problem for me. Location is great, with the metro nearby, and a very short walk to restaurants and Champs Elysee. The room was clean and bright, really couldn't ask for more.

Laura F, Responsable d'Exploitation at Best Western Plus Elysee Secret, responded to this review
Dear Lauriel1988, Elysée Secret Team would like to thank for taking time to share your experience among us and is very proud to read to we made your stay enjoyable. Indeed our property is a 26 rooms boutique hotel located in the heart of the golden area with a dedicated staff to our guest. We sincerely hope to welcome back soon and remain at your entire disposal With Best Regards

"Great"

5
06/03/2018

The room was comfortable, quiet and clean. Exactly what I needed! The breakfast was very good, with fresh croissants and a good variety of juices, cofees, cereals, yogurt, cheese, ham, pastries, bacon and eggs if you asked for. Will probably return on holiday.

Kévin R, Responsable relations clients at Best Western Plus Elysee Secret, responded to this review
Dear Ms Tatiana, Thank you for your kind review. I am really happy to read that you enjoyed your stay with us at the heart of Paris. I am delighted that you enjoyed the breakfast. We worked a lot on improving the variety of our products and I will share your feedback with all the teams. We will be more than happy to welcome you again for holidays and if you wish, to give you the same room that you stayed in. Best regards, Kévin R. Guest Relation

"DEFINITELY NOT A 4 STAR HOTEL."

1
16/01/2018

The first incredible thing that struck me was when I was requested to leave a 50€ cash guarantee by the receptionnist. Although she had my credit card details, she insisted on this procedure. Her colleague, the next day on checkout, could not believe this story and I had to show a receipt I fortunately had insisted to be given the day before in exchange of my 50€ note, to get them back. This is just not acceptable! Second was the size of the lift which is certainly the tiniest I have ever seen. You have to choose either to fit two (medium size) people without luggage or one with. Then we found out that our room (too small for a 4 star hotel) had a window opening on a blind wall two meters away as well as to a massive scaffolding that was obviously home to several families of pigeons. And finally the breakfast room! Be prepared for a breakfast room smaller than a bedroom, capable of receiving 8 people only when the hotel with 26 rooms can potentially host 52 of them. The buffet is not of the level of a 4 star and you want to leave this room as quickly as possible (which makes room for the people waiting, obviously). The sole quality of this hotel is its fantastic location. Period.

Kévin R, Responsable relations clients at Best Western Plus Elysee Secret, responded to this review
Dear Dominique B, Firstly, I would like to thank you for taking the time to advise of your recent stay at the Best Western Plus Elysée Secret. I am really disappointed to read that you didn't have a pleasant experience during your stay. Our guest ‘s satisfaction is our number one priority and we are constantly working on improving the quality of our product and our service. I am sorry about your check-in experience and the issues encountered. We usually take a 50€ guarantee upon check-in in order to guarantee extras. However, I will take the necessary measures to improve communication within the front desk and remind everyone the check-in process of our hotel. Regarding the size of the room, we can offer several room types from our standard room “the secret” to the suites with a balcony where you can enjoy a wonderful view over Paris's romantic rooftops. Next time, feel free to ask our team at the front desk as they can offer you a different room. We are currently working on the a new breakfast offer that I hope will fully meet our guest's expectations. Please note that you can choose whether to have the breakfast in the breakfast room or in your room for the same price. Thank you for mentioning the location. Indeed, we have the privilege to be in the middle of the Champs-Elysees district where only a short walking distance separates you from the Arc de Triomphe, the Place of Concorde, the Grand and Petit Palais, the rue St Honoré and avenue Montaigne. If you wish to discuss this any further, feel free to contact direcly, Kind Regards, Kévin R. Guest Relation

"Good location"

3
13/10/2017

How they manage to put a hotel in to a small building is a Paris specialty - and the Best Western Plus is one of them. Tiny reception area, and that is the general at this hotel. But actually the rooms are okay in size, still tiny, but well maintained. Forget the breakfast buffet, it's way to expensive and nothing impressive. Go around the corner and take the breakfast there. All in all a great hotel.

Kévin R, Responsable relations clients at Best Western Plus Elysee Secret, responded to this review
Dear M. Kenneth B, Thank you for taking the time to advise of your recent stay at the Best Western Plus Elysée Secret. Indeed, our best asset is the location of the hotel situated in the middle of the Champs-Elysées district. We are only a short walking distance from the Arc de Triomphe, the Place of Concorde, the Grand and Petit Palais, the rue St Honoré and avenue Montaigne. We are currently working on the a new breakfast offer that I hope will fully meet our guest's expectations. Please note that you can choose whether to have the breakfast in the breakfast room or in your room for the same price. We will be more than happy to welcome you again during your future visit to Paris. Best regards, Kévin R. Guest Relation

"Great location"

4
12/10/2017

This hotel is in a great location just off the Champs Elysee and not far from the Place de la Concorde. There are no public areas in the hotel and reception is tiny. The rooms are split over 6 floors and are stylish yet compact. Beds are comfortable but unfortunately when I was there they had turned off the air con since it was Autumn, so room was a bit warm for me, although you can open the windows bearing in mind it is the city centre! Bathroom is stylish too. There is a nespresso machine and a fridge with soft drinks and crisps which are complimentary and a nice touch. Unfortunately I had a problem with my safe when I was there which was sorted eventually. Breakfast is served in a tiny room in the basement and offers a decent selection. As it is the city centre there are loads of restaurants, bars and cafes within easy walking distance on the Champs Elsysee or smaller streets around the hotel.

Kévin R, Responsable relations clients at Best Western Plus Elysee Secret, responded to this review
Dear Guest, Thank you for sharing your experience at the Best Western Plus Elysée Secret. I am really happy to read that you enjoyed you stay with us in the city of lights. Indeed, we have the privilege to be in the middle of the Champs-Elysees district. We are only a short walking distance from the Arc de Triomphe, the Place of Concorde, the Grand and Petit Palais, the rue St Honoré and avenue Montaigne. I am delighted that you enjoyed the amenities in your room. We really want our guest to feel at home. We will be more than happy to welcome you again during your future visit to Paris. Best regards, Kévin R. Guest Relation

"Super staff"

5
09/10/2017

The hotel is a little bit older, the room was small but very clean. 10 points for location. and 10 point for the night receptionist, was very helpful and kind. I wll be back here for sure. The hotel is on a quiet street and in same time very close to champs elysee.

"Secret of this hotel"

1
02/10/2017

We planned our romantic vacation and booked a suite at the hotel. But the hotel without informing us using this room to other people. We did not get any apology and were placed in another room. Incredible!!!

"Tiny hotel in Paris most expensive area"

3
09/09/2017

We booked this hotel at very last minute because we were doubting whether we'd still go to Paris or not. The weather in January was not at its best and taking a small child gave us not a good feeling about it. We got a very good deal no breakfast included. When we arrived in the hotel which was easy to find, we were very surprised that it has a very small front desk, and very small lift. It could only fit 2-3 pers I guess. But the room was lovely, although was also very small, but the bathroom was big enough. We enjoyed our stay there but we will not stay at this hotel again if we ever visit Paris in the future. We have a kid and he needs some space to move and it isn't possible in this hotel.

"Four nights in paris"

4
29/08/2017

A tiny hotel with no reception but clean and modern. The bath room is small but nicely done with a nice shower . A nesspersso machine is a big plus. I don't recommend the hotel I you are planning to travel with a lot of luggage.. Nice stuff ... but don't pay too much for it

"Tiny Tiny Hotel - but great location!"

2
14/08/2017

We had a long 4 day weekend in Paris and stayed here. Given the pictures and the Best Western reputation, we thought it would be great. Location is indeed super close to the Champs Elysee - worth it from this perspective, however only this! Took us a while to find the hotel, and when we did we were greeted by a small glass slide door, a tiny reception and a confused receptionist. Our room was on the top floor, "best one" she said, however I would be curious if ours was the best how were the rest. The elevator is tiny tiny - can only fit 1 person and a suitcase. When entering the room I was surprised it was a duplex: bathroom with 2 armchairs and a vanity on the bottom and the bed with a luggage storage space upstairs. There was also a built in small wardrobe on the bottom, that had the safe box too and a tiny minibar. Some chips bags were thrown on the bottom of the wardrobe for us as "part" of the minibar. The bed was comfy - however the stairs to get to it were steep and it was impossible to get any suitcase up. If it was dark, it was super easy to step wrong and fall. Bathroom on the other hand was very nice, had everything and was nicely spaced. Breakfast was dreadful (sorry to say it but it's true). It's at -1 (basement), 3 tables and that's it - you need to wait for others to be done. Not that much selection - if you're lucky you find something available - omelette you get on order which tasted good, but good luck having some bread left to eat it with. Resources are slim here. Had an issue with the room key - it demagnetised and it took me 3 trips downstairs to get somebody to actually replace it instead of just "Re-activating it", which clearly didn't work. I honestly wouldn't recommended unless you aren't picky about small rooms, no breakfast and want an amazing location, close to the metro, good restaurants and shops.

Lisette B, Responsable d'Exploitation at Best Western Plus Elysee Secret, responded to this review
Dear Ami-chan-27, Thank you for taking the time to share your feedback on your experience in the Best Western Plus Elysée Secret. I was disappointed to read that you did not have a pleasant experience during your stay in Paris. Indeed, we do not have the opportunity to have a large breakfast area but we do believe in serving high quality products to our guests. I can ensure you that our breakfast offer is being reviewed in order to propose a larger range our products to our guests. Regarding demagnetized room key, I am sorry that you had to experience this during your stay. Thanks to your comment, I have checked into this technical matter and am reviewing any potential technical shortcomings in advance in order ensure that other guests may not have to face such a situation as you have Regarding location, we have the privilege to be in the middle of the Champs-Elysees district where only a short walking distance separates you from the Arc de Triomphe, the Place of Concorde, the Grand and Petit Palais, the rue St Honoré and avenue Montaigne. However, I am sorry that your memories of Paris may have been spoiled by an environment that may not reflect the enchantment of Paris. If you wish to discuss this any further, do feel free to contact me through [email protected] Once again I apologize for not enjoying your stay with us and hope that you will give us another chance to provide you a room that best suits your requirements. With our warmest regards, Lisette BROOKS Hotel Manager

"Great location! "

4
24/07/2017

Spent 3 nights here over the Tour de France weekend, and was exactly what we were looking for! Close to the champs elysee for easy access to the racing but also walking distance to many other tourist locations! Room is small- but we spent minimum time in the room, but we were allowed to check in at 11am instead of 3pm which was a god send after our flight getting in at 8am! Air conditioning unit worked a treat- and being on the 6th floor we had no noise at all. Lift was always available if we needed it, and can't complain about how small it was when you look at the hotel! Reception were very friendly, but special shout out to the gentleman who was on evening on 23/7- you were a great help to us and even offering to call us a taxi. Great stay, and if we were to return for the cycling- we would certainly look at returning there!

"We won't be back!"

1
11/06/2017

This is the smallest, worst hotel we've stayed in for years. Everything is tiny, tiny,tiny. The staff are simply 'working a job' and are not interested in customers. Included in our room rate was 'Hot American breakfast' for 19 euros which consists of old cereal, patchy fruit and occasional boiled eggs. On our second day here they simply said 'we have no eggs today'. You can get twice as much for half this price across the road and it's fresh. Their E19 breakfast is a rip off and false advertising.The staff who work here are unhelpful and some know little about this hotel. The reviews of this hotel praise it as 'central to everything'. If you're expecting the romantic dream of the 'old Paris Champs-Elysées' forget it. The area is full of beggars, refugees, con artists, gangs and there are NO French people - mostly Africans, Middle Easterners and Asians all paying for over-priced stuff in the shops. Machine gun police are everywhere and even the Disney Store has armed security. We walked at 6am this morning and people were peeing and pooping everywhere. So basically you are close to everything you don't want. We definitely won't be back to Champs Elysees or Best Western.

Lisette B, Responsbale d'Exploitation at Best Western Plus Elysee Secret, responded to this review
Dear Allan P, Thank you for taking the time to share your feedback on your experience in the Best Western Plus Elysées Secret. I was disappointed to read that you did not have a pleasant experience in during your stay in Paris. Indeed, we do not have the opportunity to have a large breakfast area but we do believe in serving high quality products to our guests. I can ensure you that our breakfast offer is being reviewed in order to propose a larger range our products to our guests. Regarding location, we have the privilege to be in the middle of the Champs-Elysees district where only a short walking distance separates you from the Arc de Triomphe, the Place of Concorde, the Grand and Petit Palais, the rue St Honoré and avenue Montaigne. However, I am sorry that your memories of Paris may have been spoiled by an environment that may not reflect the enchantment of Paris. If you wish to discuss this any further, do feel free to contact me through [email protected] We hope your stay in Paris was otherwise enjoyable and hope to see you back some day. Best regards, Lisette BROOKS

"10th Anniversary Trip"

4
26/05/2017

My wife and I recently stayed here for our very first time in Paris. We were warmly greeted by the front desk clerk and were even allowed to check in early. We quickly crashed for a nap because were exhausted from the flight over. It was pretty warm in our room the first night. The hotel climate is either set to warm or cool. There's no controlling the temperature in your room. But, the rest of our stay was very comfortable as the management set the temp to cool. I had trouble with the wifi our first night but was graciously helped by the desk clerk to get my phone to connect to their wifi. The rest of the week was great. And without question I cannot say enough about Najib. His warm and genuinely caring nature made us feel right at home. He was very helpful in our attempts to learn some of the language plus just an all around great guy. He's definitely an asset to the hotel. I would definitely stay here given the opportunity.

Lisette B, Responsable d'Exploitation at Best Western Plus Elysee Secret, responded to this review
Dear Arnie K, Thank you very much for taking the time to share your review on Best Western Plus Elysée Secret Tripadvisor page. On behalf of us all, I would like to thank you for your kind words about our hotel especially with regards to your special thanks to Nadjib. We are always delighted to know that our guests feel at home and that the team has responded to your expectations. I trust that you have enjoyed your trip to the "City of lights" and I hope to have the pleasure to be welcoming you back in a not too distant future. Thank you again for your rewiev ! We will be more than happy to welcome you again during your future visit to Paris. Best regards, Lisette BROOKS Hotel Manager

"Very basic, good location"

2
23/05/2017

Small frontage, small lift, tight room, but good location. Don't expect much in terms of amenities or even toiletries. No body soap or shampoo provided. Front desk said it was because of problems with the supplier which happen to be during my stay. How coincidental, and that honestly happens to hotel chains?

Lisette B, Responsable d'Exploitation at Best Western Plus Elysee Secret, responded to this review
Dear Robertgan, Thank you very much for taking the time to share your review on Best Western Plus Elysée Secret Tripadvisor page. We are very sorry to read that your overall experience has not met your expectations. We have taken good note of your remarks: it will help us to work on improvement of the quality of our product and our service. Indeed, we have experienced delays by our suppliers during May, as it is a month with nearly one holiday per week in France. Please be sure that our guests experience is in the heart of our occupations. We hope your stay in Paris was otherwise enjoyable and hope to see you back some day. Once again I apologize for not enjoying your stay with us and hope that you will give us another chance to provide you an improved service that best suits your requirements. If you wish to discuss this any further, do feel free to contact me through [email protected] Best regards, Lisette BROOKS Hotel Manager

"Basic"

3
19/05/2017

Great location! Outstanding!. Small room, when I arrived at 8:30 pm my room was not ready and I need to wait. Maybe for fast service to deliver, forgot towels and personal care things. It is good for one or two nights.

Lisette B, Responsable d'Exploitation at Best Western Plus Elysee Secret, responded to this review
Dear Luis Fernando O, Thank you very much for taking the time to share your review on Best Western Plus Elysée Secret Tripadvisor page. Thank you for mentioning our location as we have the privilege to be in the middle of the Champs-Elysees district where only a short walking distance separates you from the Arc de Triomphe, the Place of Concorde, the Grand and Petit Palais, the rue St Honoré and avenue Montaigne. I was disappointed to read that you did not have a pleasant check-in experience. I have personally investigated the matter: in your case on the 15th May 2017 at 8:30, we dealt with an extremely late check-out of the previous client. I do apologize for the inconvenience that mat have been caused by this situation. I know our front office team do everything in their power to check our guests in as soon as possible. If you wish to discuss this any further, do feel free to contact me through [email protected] Once again I apologize for not enjoying your stay with us and hope that you will give us another chance to provide you a room that best suits your requirements. With our warmests regards, Lisette BROOKS Hotel Manager

"Small but nice"

4
20/04/2017

We stayed here for 4 nights over Easter (room 501). Admittedly this hotel is very, very small! However, having read the other reviews, we were already prepared for this. Despite being small, they have utilised the space quite well. The bathroom, which for me is the most important feature, was comfortably spacious. The rainfall shower was amazing! Free WiFi with good speed (around 4 Mbps). VERY good location, just minutes from Champs Elysées, and also within walking distance of the city centre. There were some negatives, though. The TV is locked behind a glass cabinet, so you can't access its USB or HDMI ports. This was inconvenient as we couldn't use our Chromecast. Also, we had an issue with the locker. The batteries ran out while our stuff was locked inside, and it wouldn't open. There was no one on site who could fix this, so we had to wait until the next morning, causing us a lot of inconvenience. I wouldn't blame the hotel entirely for this, as this was a case of bad luck. However, they do share some of the blame as they should have kept the batteries in good order and should have had someone on site who could fix it. Other than that it was a comfortable stay.

Lisette B, Responsable d'Exploitation at Best Western Plus Elysee Secret, responded to this review
Dear Schyan Z, Thank you very much for taking the time to share your review on Best Western Plus Elysée Secret Tripadvisor page. On behalf of us all, I would like to thank you for your kind words about our hotel. We are always delighted to know that our guests feel at home and that the team has responded to your expectations. Regarding your safe, I understand the discomfort that you may have felt. Please be assured that I have taken action to ensure that all members of the staff know how to handle this type of technical problem. I trust that you have enjoyed your trip to the "City of lights" and I hope to have the pleasure to be welcoming you back in a not too distant future. Thank you again for your review! We will be more than happy to welcome you again during your future visit to Paris. Best regards, Lisette BROOKS Hotel Manager

"Smallest room I've ever had"

2
24/03/2017

Stayed here in March 2017, client company booked us in. My colleague booked two nights as he wanted to check in very early from an overnight flight, I arrived late in the evening checking in just before midnight, the hotel had been warned I'd arrive late. The hotel is well located but absolutely tiny, almost Lilliputian. Check in desk/lobby is about the size of a counter at a dry cleaners. The lift barely carries one person and suitcase. I had room 602, on top floor, and the sloping roof meant I could only stand up on one side of the room. The bed filled the room. The wardrobe was a cupboard I original thought contained an electricity meter - on opening it I discovered some hangers, but the whole unit was half the height of the wall. My jacket would have draped on the floor had I used it. I'm six foot one, and could probably have stretched out in bed and touched both walls. The shower was too short for me, by about four inches, and I had to duck to get under it. The room smelt as if it was a smoking room, and my colleague reported his room on the third floor was taller, but no bigger, and not clean. We checked out and didn't take breakfast, as the breakfast room was too small for us to chat and work in. In total these three nights cost us over €500. We'll be recommending to our client that they don't book this hotel again. Scoring for location only - avoid otherwise.

Elisabeth C, Responsable relations clients at Best Western Plus Elysee Secret, responded to this review
Dear Guest, We thank you for the time you took to give us your feedback regarding your recent stay in our property. We are very sorry to read that your overall experience has not met your expectations. We have taken good note of your remarks: it will help us to work on improvement of the quality of our product and our service. Please be sure that our guests experience is in the heart of our occupations. As you mentionned our reception area is indeed small and the brekfast room is not big enough for having a bussinness meeting in. For that reason we propose to our guest a living room area situated on the first floor with an Nespresso coffee machine, a selection of soft drinks, a computer and printer all free of charge and available 24/24h. The perfect place to relax before going out or when coming back from à long day or having a meeting or job preparation. We would like to highlight that we have some bigger rooms to offer on request. Please do not hesitate to book your room directly with the reception office. Once again I apologize for not enjoying your stay with us and hope that you will give us another chance to provide you a room that best suits your requirements. With our warmests regards, Margot K. The hotel manager

"Fantastic location!"

3
04/02/2017

Stayed at the Best Western Elysee Secret for business. Without doubt the hotel is in a fantastic location (within walking distance of all the sites!) but my room was small (even for Paris standards!). The staff were always friendly and helpful (and will recommend local places to eat). I think the hotel needs an upgrade (it feels a bit tired) but it more than makes up for everything by its location.

Elisabeth C, , and the team at Best Western Plus Elysee Secret, responded to this review
Dear Strings72,   Thank you so much for sharing your experience on tripadvisor. We hope you enjoy Paris and its wonders. We were happy to welcome you to the Elysée Secret. See you soon. The whole team

"Best Western Elysee Secret"

4
17/12/2016

We stayed in this hotel for 3 nights in April 2016. The rooms are not that large, but they were clean! We had a "suite" with a queen bed. The room was on the top floor and had a slanted ceiling, which was interesting! We weren't expecting US size rooms, so it was fine, and it was what we were expecting. The room had a very nice nesspresso machine and a small fridge. The people who worked at the hotel were very nice and helpful. The breakfast area is very small, and the breakfast they serve is cereals and croissants, etc., but it wasn't expensive either. There is a lift, but it is very small! Only big enough for one of us to fit in when we brought our big suitcases to and from our room! :-) There is also a skinny spiral staircase that we used to walk up and down. There's a small sitting room on the second floor that had another nesspresso machine and different flavored pods (and I'm pretty sure free sodas were in there as well). There is not a lot of space, but we didn't expect a lot of space considering the location. So talking about location, the hotel is in a GREAT location! It's just a block off the Champs Elysee with tons of shopping and restaurants within a very short walking distance. It was just a few minute walk to the Roosevelt metro station. We walked from the hotel to the Louvre on one end and l'arc de triomphe on the other end (it was a lot of walking, but very doable for folks who like to walk). We were very happy with the hotel, and especially with the location!

Elisabeth C, Hotel Manager at Best Western Plus Elysee Secret, responded to this review
Dear guest, Thank you so much for sharing your expericence with us at Best Western Plus Elysée Secret. We are delighted that you have enjoyed your stay with us. The hotel is indeed small as it is a boutique-hotel but we make it cosy and comfortable. And of course, the location is fantastic. We hope to have the pleasure to welcome you again in the future. Best regards,

"Nice Staying Location"

4
07/11/2016

The staff were friendly and helpful. As staying in Paris and for such a price, the hotel room was not spacious as expected. But it's a nice location for either go for sight-seeing or heading to shopping. There was an elevator which was essential for us as we had three large luggages and one small luggage when we left. And just below the hotel, there were pizza, burger, pastries and Japanese food/restaurants. All in all, this hotel is great for its price and at a very convenient spot. This experience gives me thought about including this brand as my choice of accommodation in my next trips consideration.

Elisabeth C, Hotel Manager at Best Western Plus Elysee Secret, responded to this review
Dear Stephen Thank you for commenting on your experience at Best Western Plus Elysée Secret. We are glad to read that your stay was a success and that you have enjoyed our prime location. The entire team remains at your disposal to help you plan your next stay in Paris. Best regards,

"A nice stay"

4
26/10/2016

The hotel is perfectly located in the champs elysees of Paris...It's a huge advantage. A lot of attractions are very near. U can see the top of Grand Palais just from the outside of the hotel. The size of the room is not so small (compared to other hotels I have stayed in Europe). The room is clean and quiet. I have found the washroom a bit small .. We have enjoyed our stay a lot.

Elisabeth C, Hotel Manager at BEST WESTERN Plus Elysee Secret, responded to this review
Dear Abhirupa, Thank you for sharing your experience at Best Western Plus Elysée Secret. It is such a pleasure to read that your stay with us was a success, especially the location and the room. We hope to welcome you back again in the future. Best regards,

"wouldn't honor pre-paid reservation made over 6 months in advance via amex travel"

1
24/10/2016

despite a lot of research to select this location and hotel and a fully pre-paid reservation made over 6 months in advance, showed up with our bags mid afternoon only to be told they have no space and we have WALK (with our bags) to a different hotel a several blocks away (and several blocks further from metro stops, etc.) ... neither the hotel nor amex travel would give us any compensation for their mistake so I assume this is the usual way of doing business for both ... so book with caution... or just spin the roulette wheel. Thankfully the place they moved us, Hotel Beauchamps was nice and included complimentary breakfast

"Nice room. "

4
21/10/2016

We stayed here for 4 nights last week. A nice room. Friendly hotel staff, we were able to check in a little early. The room was small, but what one would expect unless you're paying the big bucks for a suite. Our room was on the corner facing two streets so it was a little noisy with the windows open. The free mini bar was very nice. There's a bakery right across the street, so no need to pay for the hotels breakfast.

"Location, location, location "

4
16/10/2016

One block from the worlds most famous avenue. Place is tiny, but that is Paris. Very clean and well kept. Price included complementary mini bar. That was a huge perk considering I drink a lot of water. Beautiful views from the room. I slept with the window open only because I love the fresh air, thus not a loud street. Nice big queen bed. To be honest, we got the deal of a lifetime thanks to Venere.com having a malfunction. Not sure I would of paid more than €150 a night, but that is me as I'm budget cautious. Did not try the breakfast as there was an amazing cafe kitty corner from hotel. Staff was very helpful! Loved the location and the nice room.

"Don't usually review but..."

1
14/10/2016

This hotel was meant to be a nice luxury for the end of our trip so we spent a bit extra. We walk into this small hotel. Smells terrible, staff were not welcoming more like 'here's your key here's your room now piss off'. She didn't even come into the room and explain what how the hotel works like every other hotel we've been too. We stayed in the boudoir suite and was as smaller our rooms in a 3star hotel in central Rome. The bed was two singles pushed together which is normal for Europe but they aren't usually different heights and gap In-between. In each room had a room service booklet which was available between 12pm-12am. Every time we tried to order something which would be around 3pm, they would say that, unfortunately they had sold out for the DAY. Also they say rooms are sound proof. They are not sound proof. We weren't given any extra shampoos or soaps after the first day which you get in every other hotel. Cleaners were rude, and would tell me to take the stairs because they were using the elevator but would leave multiple vacuums and bags lying around the stairs which is a major occupational heath and safety issue. Only good thing about this hotel was location. This hotel is not a 4 star hotel. Quite sad end to our trip.

"location is fantastic"

4
12/10/2016

The location of this hotel was fantastic, Just 1 block from Champs Elysee. Rooms were very tiny and expensive but that seems to be the norm in Paris. Overall, quiet , clean and comfortable bed. Everything you could ask for in a hotel for a short stay in Paris. I just wish there was a little more space to put our luggage but the room size seems normal for Paris.

"Best 18th birthday present "

5
19/09/2016

We booked this hotel as a surprise break away for my daughters 18th birthday present for her & her boyfriend. The hotel staff were amazing & arranged a taxi for them from the train station to the hotel. Both Olivia & Josh said the room was lovely & hotel staff were really nice & even ordered them a dominoes pizza one night? (Teenagers!) Thank you to all the staff for making my daughters 18th extra special.

"Excellent service"

5
05/09/2016

Reception staff Lies provided great service. We arrived at hotel around 9am and was lucky to be able to check in then instead of having to wait till 2pm with luggage storage. This is really great as we wanted to freshen up after a long haul flight before heading out. Another pleasant surprise was the drinks in the bar fridge and snacks in the room were all complimentary and you can replenish them by getting them from the business office area where there is also a desktop with free Internet service. Yet another plus is the bathroom with both a massive rain shower and the usual flexible shower head. Room and bathroom are very clean. Location excellent close walk to metro, champs elysee and relatively quiet and safe surroundings. Plenty of nice restaurants and patisseries just a stones throw away.

"Not 4 stars"

3
24/08/2016

Everything in Europe is small ... Yes, i know. This hotel was smaller than a hostel though lol. The entrance, the elevator, the right winding staircase and the space in the room were all tiny. The room was newly renovated and very nice. The waterfall shower was awesome. The bed was comfy; however it was very tight. The location to the metro (Franklin Roosevelt stop) and Champ Elysee was superb. Location made it very easy to get around Paris. There were also great eateries in walking distance. The wifi worked very well too.

"Biggest Disappointment"

1
11/08/2016

Wow, what a disappointment. First time in Paris from Seattle. My wife and I paid for the entire trip for my parents for their 50th Anniversary. This is what we arrive to. Construction equipment lying around and doors leaning against the walls. Caution tape with no lights in the stairwell. The receptionist just pulled one side of tape down and told us to walk down. Very dangerous. The worst part was after saying that we would get a full refund, they changed their story and said that they were finished before we arrived and that they offered us other rooms. What a big lie. They said they had one other room, we reserved two. Who would stay in a place like this. Good thing I took pictures. Very dishonest.

Kévin R, Responsable relations clients at BEST WESTERN Plus Elysee Secret, responded to this review
Dear Guest, First of all, we would like to thank you for sharing your recent experience with us. We are sorry to hear that your stay did not match your expectations. It is true that the hotel was undergoing through some renovation work in order to offer to our guest a better experience in our 4* boutique hotel in Paris. We would like to inform you that the renovation work are now finished! All the carpets have been changed and new bed furniture have been installed to improve the comfort of our guests. If you are celebrating some specials events, do not hesitate to tell us before your arrival. We will do our best to do something special for this occasion. Please be assured that the safety and our guest's satisfaction are our main concerns. Best Regards.

"Good, but doesn't feel like 4 stars"

4
09/08/2016

The very good location is the most important feature of this hotel, followed by a clean, modern and recently updated rooms with news towels every day. However, as other reviewers express, rooms are quite small - we joked that while room service is available, we wouldn't know where to eat in the room. Also, the breakfast room is really small and the days we used it we were lucky to get a seat (it only seats eight persons). The "reception" is only maybe four square metres so it really doesn't welcome you in a way you would expect from a four star hotel. People working in the reception were nice and helpful, but the maid seemed stressed and was not customer oriented. Finally, we reserved a double-bed and this was confirmed to us; but we got two single beds pushed together which of course is annoying for couples.

"A Modern Boutique Hotel"

5
07/04/2016

Stayed at this hotel last year during valentines with my girlfriend. The hotel is very well located and within walking distance on Champs Elysees, which is good for bars, restaurants and shopping. The room was modern, clean and comfortable, with all the facilities you would need. The coffee machine was a nice touch and the complimentary refreshments was a good idea which set the hotel apart from the rest. The breakfast was okay, with everything you would need for a quick snack before going out sightseeing for the day. The hotel staff were friendly and accommodating and if visiting Paris again, I would definitely stay here again. An overall pleasant stay and would recommend.

Elisabeth C, Hotel Manager at BEST WESTERN Plus Elysee Secret, responded to this review
Dear Luke, Thank you for your comment. It is so nice to read that even a year after, you still remember the Elysée Secret. We hope to have the pleasure to see you again soon, if you plan to come back to Paris. In the meantime, the Elysée Secret team remains at your service. Best regards,

"Great location"

5
15/03/2016

Stayed 2 nights at the hotel which is very close to the Champs Elysée 8eme arrondissement shopping precint. Very nice hotel, clean and good value for money near the Champs Elysée. Staff were very helpful specially Jean Baptiste at reception who helped with booking the Moulin Rouge show and Musée du Louvre. Overall I had a great stay and will definitely recommend the hotel to family and friends.

Elisabeth C, Hotel Manager at BEST WESTERN Plus Elysee Secret, responded to this review
Dear guest, Thank you for your comment. It is a pleasure to read how much you have enjoyed your stay with us. I will share your special thanks to Jean-Baptiste who will be delighted. If your steps lead you to Paris again, please contact us directly as we may help organize your stay. Best regards,

"A perfect place to stay"

5
01/03/2016

I visited Paris with my boyfriend just a few days ago. We wanted a hotel that was close to the city center, clean and within our budget . This coquette hotel was the perfect place to spend a couple of nights and we would for sure return in a blink of an eye. The room was very clean, and although quite small, the minibar was updated daily and the towels were also changed every day. The breakfast was very good, with a large variety of things to choose from: from vegan options to meat lovers special :). The personnel was very friendly and helpful! Overall an excellent option for your trip in Paris!

Elisabeth C, Hotel Manager at BEST WESTERN Plus Elysee Secret, responded to this review
Dear Madalina, Thank you for sharing your experience at the Elysée Secret. Your satisfaction is our greatest reward and reading that you are considerating to come back is even better! Be assured that the Elysée Secret team is at your service for any assistance you may need for further reservations. Best regards,

"Great staff and location"

4
10/12/2015

The hotel has a great location, it is near to the Paris Metro as well as to several restaurants and fancy shops in Champs Elysee. Thee hotel rooms are sound proof, not too big but they are very cozy, they have a modern decoration, they are very clean and have everything you need to be comfortable in it, private bathroom equipped with clean towels and beauty supplies. Room service is made everyday. Rooms have a coffee machine and a mini bar in your room where you can find free coffee, water, sodas, and Oragina (french orange soda, the best we've ever tried before). The staff is very helpful, specially we are very thankful with Lucille for her attention in our stay. Totally recommended if you are traveling for pleasure.

Elisabeth C, Directeur général at BEST WESTERN PLUS Elysee Secret, responded to this review
Dear Charlie, Thank you so much for your nice comment. It is such a pleasure to read how much you have appreciated your stay with us. I will share your special thank you to Lucile: she will be very pleased. Come and visit us again whenever you wish: we remain at your service anytime. Best regards, Elisabeth Clarisse

"GREAT LOCATION"

4
06/11/2015

hotel is really small. i found the hotel door hardly . rooms are small too but there was really clean and comfort.staffs was helpful , Just one of them show me and address by mistake!!! hotel location was great. metro access , cham elysses ave. , Louvre museum and other important places near.

Florian W, Directeur général at BEST WESTERN PLUS Elysee Secret, responded to this review
Dear Guest, Thank you very much for sharing your hotel experience you had with us. We love to read that you enjoyed our location ! On the other hand, we truly regret your comments regarding the mistake mad by one of our Staff Member. Comfort of our guests being our main priority, be assured that we feel very concerned about this point and we already look necessary arrangements to avoid such inconvenience in the future. We hope to welcome you back soon with us. With very kind regards, Florian

"Terrible staffs"

1
20/10/2015

I must say I am very upset with this hotel. Firstly we got transferred here because of Hotel Beauchamp bad planning. Couldn't accommodate us even though we had paid much earlier. When I checked in, being a nursing mum, I had been expressing breast milk through out the trip so that I can bring back for my baby. And I specifically told them to deep freeze the milk which was what I did in the other hotel at Brussels. When I checked out this morning, all the frozen milk were defrost. And the staff on duty just said it's the fault of their colleague. How convenient! And I had to chuck all my precious milk. 3 days worth of milk!!! No sincere apologies from this hotel either, no point staying in such a hotel even though it's very convenient for their location.

Florian W, Gérant at BEST WESTERN PREMIER Elysee Secret, responded to this review
Dear Madame, We are really sorry about this situation. After some investigation there seems to have been a misunderstanding between you and our new staff member at your arrival. We always try our maximum to help our guest to spend their best time in our establishment and it really pains us that this couldn not be the case for you. We really hope this will not remain as a bad memory regarding your trip in Paris. Once again we sincerely apologize. Best Regards, Florian WILLEMAIN Hotel Manager

"Great staff and location!"

4
22/08/2015

I thought how crazy it would be to throw all my carefully planned itineraries and just look for a nice hotel where I can stay for a day or two. Because I trust Best Western hotels to be clean, comfortable and reasonably priced, I booked a room at the Best Western Champs Elysees Secret hotel 10 minutes before I actually checked-in. Unfortunately, the last room has been booked so I was stuck to finding another hotel. I have to highly commend Florian (Hotel Manager) who at the time was already carrying his bag and heading out for the day. He stayed and found a solution to my hotel semi-crisis. He called other BW chains, other hotels nearby, but it was either fully booked or out of my price range. Finally, he called in a favor and got me a really amazing rate (including breakfast) in one of the 5-star hotels, just 5 minutes away by cab. They also secured me a room the following day at their hotel and made sure by stay was very comfortable (I even got a free upgrade!). The room looks almost exactly like the 5-star hotel I stayed at the night before. The layout of the room was the same, the bathroom was very clean and coffee/tea facility was also available. The lounge, though small, was a really nice touch. You can go to the mezzanine floor of the hotel where there are juices, soft drinks and coffee available. You can also surf the internet and print for free (I printed my bus ticket from there, so convenient).There's a small lift which was very important and stairs are also available should you have extreme fear of heights like me. There are a lot of restaurants in the area and literally 8 minutes away from the main Champs Elysees street so the location is perfect. The receptionists were extremely helpful to every hotel guest that requests for assistance with...everything! Breakfast came with the rate I got so not sure how much it was. A limited selection of food and beverage, just right for a quick breakfast. Overall, two thumbs up to another Best Western hotel. Amazing staff, location, price. I highly recommend this. Look for Florian, all the time!

Florian W, Gérant at BEST WESTERN PREMIER Elysee Secret, responded to this review
Dear Des Z , First of all, Thank you for taking the time to share your experience on Tripadvisor! We are so pleased to read that you enjoyed your stay in our Best western Despite this small incident independent of our will. In exceptional cases such as these, we chose to relocate our guests in hotel of high quality because the well being of our customers is our priority. We will not fail to thank our colleagues from the Maison Albar Albar Champs Elysees Mac Mahon for their great assistance and service. It will be a great pleasure to welcome you during your next stay in Paris Do not hesitate to contact us directly for future bookings by indicating your discount card code got at your checkout. Again all the team of the Best Western Premier Elysée Secret says thank you for this nice comment!

"Came to watch the Tour de France so fantastic location."

5
29/07/2015

Although the room was a little small, it was lovely and bright with a Juliette Balcony. A very comfortable bed with good quality linen although another pillow would have been nice. A compact bathroom with a great shower. The coffee machine was a bonus.

Florian W, Directeur général at BEST WESTERN PREMIER Elysee Secret, responded to this review
Hi, We thank you for your feedback regarding your previous stay with us and we hope you were able to get a good place to see the final of the Tour de France. Our guest are always pleased with the balcony and we are glad that you were too. Do not hesitate during your next stay to request the room you had. We wish you a very good day and hope to see you soon. Best Regards, Florian WILLEMAIN Hotel Manager

"Honey sunny in Paris!!"

4
25/07/2015

The hotel staff was amicable and professional, the service and clean rooms were outstanding, we also love the area located because it was so close to the most interesting sights of Paris and variety of good restaurants! Our room was small but it's normal in Paris and beside this everything was super!! We definitely recommend this Hotel and we'll come back !!

Florian W, Directeur général at BEST WESTERN PREMIER Elysee Secret, responded to this review
Hi, We thank you for your kind comment and are happy that everything went well during your stay in Paris. We await with pleasure the time to welcome you once again and remain fully at your disposal if you need anything to prepare your next stay. Best Regards, Florian WILLEMAIN Hotel Manager

"Conveniently located in Champs Elysees area!"

4
17/07/2015

Before I start my review I would recommend that if you have never been to Paris, please read the available blogs and websites on the Internet regarding this city, as everything is not like you might find in other turistic places. The hotel is very well located in the Champs Elysees area, less than 100mts from Franklin D. Roosevelt metro station (best if you exit the metro following "sortie rond point" signs). Although this is a very busy area the hotel is in a parallel street from Champs Elysees, hence during the night the sleep quality is very good, without noise disturbances during the night. The room size was within the parisian standard (small) but they do have available bigger rooms at an extra cost, decoration was nice and the best feature is that they include Nespresso coffee machines in every room and in my fare it was also included the soft drinks from the mini bar. Breakfast was OK, also within the european standards (eggs, bread, cereal, coffee/tea, fruit and juice) and the price of it was below the surrounding restaurants with the same quality and more options, as breaksfast in most cafes in Paris consist only in a piece of bread and coffee. Location is great as you are near a lot of shops and restaurants, and the metro is a good way to move around the touristic places, within walking distance you will find Arc de Triomphe, and a little bit farther Musee du Louvre and Eiffel Tower. Regarding the price, I got a very good fare from the Best Western Website and compared to other hotels in the area I got a very good quality/price ratio. If you do not get a special fare probably the cost might be higher or equal to a higher class hotel. About cleanliness, in general the hotel was ok although the carpet in my room had some stains on it, I don't know how often they do clean them but there was a memo in the elevator stating that all carpets were going to be clean a couple of days later, hopefully they did as I left the hotel before that date. The service was good (in the restaurant and the small breakfast area), although they practically do not have a reception area (only a small desk) they keep someone at it 24hrs willing to help. Remember, it is Paris, some people speaks very little English and a lot does not speak it at all, at the hotel some did speak English, some not.

Florian W, Directeur général at BEST WESTERN PREMIER Elysee Secret, responded to this review
Dear Sir, We thank you for the time you took to write all these feedbacks. Everything is perfectly explained and we are happy to know that you enjoyed your stay. We hope to see you next time so you can see our carpet perfectly cleaned! We wish you a very good day. Besdt Regards, Florian WILLEMAIN Hotel Manager

"Excellent stay!"

4
04/07/2015

I enjoyed the design of the room, the tea and coffee complimentary! I enjoyed the little balcony on op of the roof and view on the Parisian roofs. The service was excellent. The computer was down and I was not able to use it. Otherwise I appreciated the upgrade. If I have a next stay in this district I will definitely come back in this Hotel Elysee Secret.

Florian W, Directeur général at BEST WESTERN PREMIER Elysee Secret, responded to this review
Hi, We are very glad to know that you enjoyed your stay in Paris and that the upgrade pleased you. Our business corner is currently working pretty well so do not hesitate next time to inform us about any problem you may encounter so we can solve it for you. We hope to see you soon and remain fully at your disposal for your next reservation. Best Regards, Florian WILLEMAIN Hotel Manager

"Elysee Secret"

3
20/04/2015

Unassuming very small hotel, great location close to Champs Elysee. Great little bathroom and shower fantastic, loved mini-bar and coffee maker. Bit cramped for hanging and storage space. However a lot of street noise at night, bars, traffic and dust carts. As it was so warm for time of year we needed the windows open as the A/C wasn't working. We didn't sleep well because of the noise - but there again we are not city dwellers perhaps you become accustomed to the noise. Very caring receptionist helped me print out tickets; I was not familiar with the Apple machine and my French was not good enough to work out the problem.

Florian W, Gérant at BEST WESTERN PREMIER Elysee Secret, responded to this review
Dear Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please do not hesitate during your next stay to request a room with the Windows on the backyard so you will be assured to have the best rest possible. Moreover our A/C works perfectly in all our room so please ask us to assist you for the settings if needed, it would be our pleasure to be able to help you. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Florian WILLEMAIN Manager BEST WESTERN PREMIER Elysee Secret

"Poor room, poor dinning room"

2
22/09/2014

The room we got was a "Trianon", even though we did not reserve that room. The bed is in an upper level in the room, so we had to use an internal staircase to get to the bed. We are not young, so it was quite uncomfortable to do this, especially at night. The dinning room was so tiny, we had people waiting over us to finish. No more than 3-4 couples can eat at the same time. The elevator is very small and cannot hold more than 1 person with his luggage. The location is very good, close to "Franklin Roosevelt" metro station.

Florian W, Gérant at BEST WESTERN PREMIER Elysee Secret, responded to this review
Dear Sir, I thank you for your comment. We upgraded you during your stay hoping that you had like the room we prepared for you but it seems that unfortunately was not the case and we would like to apoligize for that. Being in Paris, we can not do anything about our hotel size but we try to compensate it with everything else. Once again I apologize if you could not enjoy your stay with us and hope that you will give us another chance to provide you a room more fit for your need. Best Regards, Florian WILLEMAIN Hotel Manager