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Best Western Premier Hotel Ducs De Bourgogne, Paris

4.5/5  - basé sur 92 notations.
19 Rue Du Pont Neuf, 75001, Paris, France - See map
Best Western Premier Ducs De Bourgogne - le duc vitrine ext bd The Best Western Premier Ducs De Bourgogne is ideally located in the center of Paris. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Premier Ducs de Bourgogne is within walking distance to the Louvre Museum, Notre Dame Cathedral, Pompidou Center, and shopping in Rue De Rivoli. Tailored meeting with up to date technology available. Central hub of Parisian Public Transportation, direct access to train stations, airports, and Villepinte Exhibition Centre. The Best Western Premier Ducs de Bourgogne is ideally located in the heart of Paris for business or leisure. The 37 rooms are totally air conditioned. All our rooms have flat television and coffee and tea maker.

Best Western Premier

Hotel Ducs De Bourgogne

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 92 guest reviews
NOTE ISSUED
Excellent
67
Very Good
23
Average
2
Poor
0
Terrible
0
REFER TO NOTICE
Business Business
10
Couples Couples
45
Family Family
13
Friends getaway Friends getaway
7
Solo travel Solo travel
6
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great visit every time"

5
08/11/2018

The rooms are beautifully furnished, very comfortable bed, plug access points are easily available across the rooms, all amenities are to a high standard and best of all the staff are fantastic. They will always go the extra mile to make your stay as comfortable as possible. I stay in Paris regularly for business and the only time I do not stay here is if hotel is fully booked.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear guest, The entire team is joining me to thank you for staying at our hotel. It is very nice of you to take the time to write a review about our hotel, we really appreciate it. We are pleased to read that you enjoyed your stay with us as well as our central location and equipments in your room. We look forward to welcoming you again. Best regards. The fantastic staff ;)

"Great hotel"

5
07/10/2018

The hotel location is fantastic. Although the rooms were too small but very clean. the breakfast variety was limited and the location of the breakfast area is in a Basement. I highly recommend this hotel you will enjoy shopping and restaurants near by.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Pauline, thank you very much for your review. It was a pleasure to welcome you to our hotel. We are very happy to read that you enjoyed our central location in Paris and the cleanliness of our hotel. Feel free to come back and visit us at anytime ! We are at your entire disposal. Kind regards. Pauline DEJOUX Front Office Manager

"Nasty little desk clerk soured a nice hotel."

3
26/09/2018

We selected this hotel online and when we appeared at the front desk to check in we were met by a distainful little clerk wearing a Mickey Mouse tie. With no effort on his behalf to be helpful, informative or even establish eye contact I wondered what we had got ourselves into. Turns out the hotel is very pleasant, clean and well located. In the morning our desk clerk had been replaced with a warm helpful lady. Overall we would recommend the Duc.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Larry F, Thank you for your review. However, we are more than surprise to read it as none of our desk clerk wears a Mickey Mouse tie... Could you confirm us that you were staying at the hotel Best Western Premier Ducs de Bourgogne, 19 rue du Pont Neuf in Paris ? Kind regards. Pauline DEJOUX Front Office Manager

"Excellent"

5
12/09/2018

We booked this hotel months ago because of its very good reviews, its location, its value and because it was undergoing what looked like an extensive renovation. When we arrived, we were upgraded to a Junior Suite..... I know not why. But it turned out to be one of the best rooms my wife and I have ever stayed in anywhere. 5 minutes walk to the Louvre, 3 minutes to the Metro and 4 minutes to the main rail station. Lots of restaurants nearby, even a Macca's about 150 meters away. Elody in Reception did a fabulous job with good advice on just about anything. 5 very comfortable nights in Paris. Thanks BW premier Ducs de Bougogne. If there's a next time in Paris for us, we'll definitely stay here again. They say a picture is worth a thousand words, so here are several and I'll let them do the talking.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear guest, thank you so much for this nice review! We are glad to read that you had a fantastic time in our hotel. Feel free to come back whenever you want! This is your French home ! Our friendly staff will be delighted to welcome you again ... :) Kind regards Pauline DEJOUX, Front Office Manager

"Very Good Location"

4
25/08/2018

The location of this place is perfect. Close to the Louvre and a 15 min walk to Notre Dame Cathedral. The street is very quiet with a lot of cozy restaurants and bakery nearby. Every morning at 7am, we go to the La Boulangerie Julien to have our morning croissants and coffee. Place seemed new that they didn't even have a sign outside. Staff are nice and very helpful. I would recommend this place to all my friends and everyone at trip advisor. La Creperie Saint Honore is just around the corner and open late. I suggest you try the crepes there. Prices are cheap since you are far from the tourist area. Once you move a couple of blocks, the crepes prices are 2 euros higher. Go figure. Be forewarned. The rooms are small and will only fit 2 people. We knew in advance so we booked 2 rooms for the 4 of us.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear guest, We are delighted to read your review! It is a real pleasure to know that our hotel has become one of your favourites and that you would recommend it to everyone. We will be more than happy to have you back upon your next trip to Paris ! And this time, maybe you will try our Deluxe or Suite Rooms which are bigger than our Classic Rooms ;) All the best, Your very helpful staff :) Pauline, Front Office Manager

"Perfect loacation!"

5
16/08/2018

This was a great city hotel - within walking distance to many sites, easily accessible to the Metro and super comfy beds! The staff were fantastic and answered several questions. Rooms are small, as most city hotels are. WiFi was good to research plans. For me, it was perfect. Plenty of cafes and restaurants nearby. I did read other reviews saying it's hard to find. I do agree the signage is non-descript and I walked by it several times. Minor issue. It's in a safe part of the city and had no issues walking around by myself at night - felt quite safe.

Nathalie D, Gérant at Best Western Premier Ducs de Bourgogne, responded to this review
Dear catbythesea22, The whole team of the Best Western Premier Ducs de Bourgogne joins me to thank you for this nice comment about your stay with us. We are glad to see that you enjoyed Paris. Indeed the rooms are quite small but it is Parisian buildings standards :( The area of the hotel is nice and convenient because it is close to famous attractions like Notre Dame or Le Louvre and many transportations. And it is also very lively with all the shops and brasseries, as well as safe :) We are very sorry for the lack of sign in front of the hotel, we are currently waiting for it as the hotel has been entirely refurbished this winter. We hope to see you soon in Paris and would be delighted to welcome you again. Best regards, Lauren, reception

"Fantastic experience"

5
11/08/2018

Amazing 4 star hotel right in the middle of rue de Rivoli, located within walking distance from Louvre, Marais and Montorgueil neighbourhoods. Metro station is about 500 meters from the hotel. We stayed in a nice junior suite featuring a japanese toilet, and a really wide shower in the bathroom. Our fare included breakfast. Price/quality ratio was indeed excellent, we had the best rest in almost 10 years and everything from room cleaning to breakfast went on really smooth. I would indeed recommend it.

Nathalie D, Gérant at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Lens_Culinaris, Thank you for writing such a nice review about your stay. It really means a lot. The entire staff is joining me to tell you that we are really happy to see that you have enjoyed the location of the hotel and the hotel in general. The japanese toilet are available in every room and it is the "cherry on the cake" ;) Indeed we are very lucky to be in this neighbourhood as it is so lively with the shops, restaurants, public transportations and walking distance to many famous attractions. If you spent a good time and had a good rest, that is all that matters ! We hope to see you again in Paris and would be delighted to welcome you again at the Best Western Ducs de Bourgogne for your next stay in the capital. Best regards, Lauren, reception

"GREAT LOCATION - VERY COMFORTABLE"

4
08/08/2018

Stayed one night at the Best Western on my way to Bordeaux - chose it for location of places I wanted to go to. Friendly staff - clean and comfortable room. Love the area around Rue de Rivoli and Louvre.

Nathalie D, Gérant at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Toni, The whole team of the Best Western Premier Ducs de Bourgogne joins me to thank you for the nice comment about your stay with us. We are glad that you could enjoy Paris on your way to Bordeaux. There are so many things to see, but Châtelet is a good starting point, close to many famous attractions like Notre Dame or Le Louvre. And it is also very lively with all the shops and the brasseries :) We hope to see you again soon in Paris and would be delighted to welcome you again. Best regards, Lauren, reception

"Lovely Few Days in Paris"

5
07/08/2018

Paris is such a large city with the main attractions spread all over the city. Difficult to get the right area for a hotel but no regrets at all choosing this hotel. We felt it was central and on a fairly quiet street. Only a few minutes from the hotel lovely cafe/restaurants are easily available. Delicious food served and very friendly service. There are also lots of lovely shops nearby . Roughly an eight minute walk would take you to the River Seine and approx 15 minutes walk would take you to Notre Dam and The Louvre For the hop-on hop-off bus we had to walk to Notre Dam as we could not find a bus stop anywhere nearer the hotel. The hotel is beautiful inside and recently refurbished to a high standard. The bedrooms could have been bigger but still very comfortable. Very comfortable beds and lovely white towels in a very modern en suite made it a very enjoyable stay. We have never known such friendly reception staff who could not do enough for us, a credit to the hotel.

Nathalie D, Gérant at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Maureen, The whole team of the Best Western Premier Ducs de Bourgogne joins me to thank you for the detailed comment you left. We are glad you didn't regret picking our hotel for the location and that you could enjoy Paris to its fullest. We are very lucky to be located in the very heart of Paris and the must see :) but unfortunately ancient buildings in Paris also mean small surfaces... But we hope it didn't stop you from enjoying your stay and the neighbourhood. We would be delighted to welcome you again in out hotel for your next Parisian stay! Best regards, Lauren, reception

"Excellent hotel in central Paris"

5
31/07/2018

This hotel is an excellent choice for travelers needing a central location convenient to many attractions and Metro, train, and bus lines. It is a 10 minute walk from the Louvre, 15 from Notre Dame, 5 from the Forum Halles/Chantelet metro station, and 3 from the Pont Neuf bridge over the Seine River. The staff goes above and beyond to assist guests, and all are fluent in English. Rooms are well decorated, and the street-side view is very nice with windows that open. And it was so quiet we felt we were the only guests. We will stay here again!

Nathalie D, Gérant at Best Western Premier Ducs de Bourgogne, responded to this review
Dear guest, We would like to thank you for taking the time to review your stay and your kind words about the Best Western Ducs de Bourgogne. We are glad to hear that you have enjoyed your stay in Paris. Indeed, we are very fortunate with the location of the hotel that is very central and excellent if you want to visit the main spot of Paris. We hope to see you soon again for a future stay and thank you again. Best regards, Lauren, reception

"stay in paris"

5
23/07/2018

This hotel has been recently renovated . the rooms were on the small size however very stylish and comfortable. All the staff spoke English and were very friendly and helpful, we found the location ideal as we were only one block from the Seine and about a five minute walk to the red bus stop. well located to a number of Paris icons. really good stay will return when next in Paris

Nathalie D, Gérant at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Kenneth, Thank you for taking the time to share your opinion about our hotel. We are happy to hear that you enjoyed your stay at the Best Western Ducs de Bourgogne. It will be our pleasure to welcome you again for your next stay in Paris. We hope to see you again soon. Best regards, Lauren, reception

"Welcoming and comfortable hotel in a perfect location"

5
30/06/2018

This hotel is very central near Pont Neuf and the Louvre. It is a Best Western hotel, but it does not feel like a chain hotel at all. Staff are very welcoming and helpful. All facilities in the hotel are really nice - comfortable beds, Nespresso machines in the rooms and good bathroom fittings. Rooms are also nicely designed. Breakfast was good quality as well. There was lots of nice touches, such as some welcome macarons in my room on arrival. They let me store my bags when I arrived early and also on my date of departure. This part of Paris is really busy and there was a lot of roadworks nearby by the hotel itself is an oasis of calm. The only issue I had is that their signage is not very good and is a bit tricky to find if you have never been in this part of Paris before. It is not a cheap hotel as everything in Paris is so overpriced, but it is very central and at least what you get for your money is good.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear guest, thank you so much for this nice review !! We are so happy to hear that you enjoyed our hotel, our aminities and location. We are glad to read that you liked all our "nice touches" such as the Nespresso machine in your room and welcome macarons. Regarding the outside hotel sign, you are perfectly right to mention it. We are actually waiting for it ... We hope that it will be setlled when you come back in our hotel ;) Kind regards Pauline, Front Office Manager

"Great hotel and location!"

5
27/06/2018

We stayed in this small boutique style hotel from June 21-28, 2018 with two of us in a superior room and a teenager in a classic room. The rooms are relatively new with great amenities including USB charging in the walls. The bathroom had a very nice shower! This central location was fantastic with good shopping and cafes nearby and easy access to the metro which we loved. Most rooms face the street so if you are a very light sleeper you may hear occasional street noise. We are city people so I hardly noticed it but I know others would. We were also so beat from busy days that even when there was noise we slept through it or fell right back asleep. Overall I was very pleased with this hotel, especially for the price. I would consider the hotel again!

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Kari, merci beaucoup for this nice review !! We are delighted to read that you had a wonderful time in our parisian hotel thanks to our location and our fully-renovated rooms.. We will be glad to welcome you again for your next trip in Paris... and you will see the brand new Rue du Pont Neuf (which will not be noisy because it will be more pedestrian) ;) King regards. Pauline, Front Office Manager

"Wonderful place!"

5
24/06/2018

Really nice place to stay with very friendly staff. The rooms are modern in amenities with some classic French flair. Easy access to the Metro, train station and shopping. Tons of cafes and restaurants within easy walking distance. For those able to walk a bit further, it's centrally located to several monuments and museums. They'll have my return business.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Alice, thank you so much for this nice review! It was a pleasure to welcome you in our "classic (and modern) French flair hotel" ;) We are glad to read that you enjoyed our central location for visiting Paris, for shopping and for restaurants. Feel free to come back whenever you want! Our friendly staff will be delighted to welcome you again ... :) Kind regards Pauline DEJOUX, Front Office Manager

"Loved Paris"

4
21/06/2018

Stayed 4 days in Paris at the hotel. The room is small, but nicely done. The bathroom is a comfortable size that you can move around in it. The walk in shower is awesome! The japenese toilet wonderful, It's amazing technology!. Everything is clean and fresh. We were across from the elevator but it was not an issue for noise. The staff were wonderful and accommodating. We arrived early and only had to wait few minutes for our room. The breakfast offered was expensive for what it was. The breakfast was 17 euros each. There was construction on the street but was not an issue for us as we were out all day. The hotel is nicely situated in the centre of the major sites and is all within walking distance. I used air miles to book the room for our stay so we only had to pay the hotel tax. I would not hesitate to stay there again. I had always wanted to visit Paris and I thoroughly enjoyed it.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Suzanne, The entire "wonderful staff" is joining me to thank you for staying at our hotel. It is very nice of you to take the time to write a review about your stay, we really appreciate it. We are pleased to read that you enjoyed your stay with us as well as our services and equipments in our brand-new rooms. We look forward to welcoming you again soon to Paris (4 days is not enough to visit Paris, so you will have to come back soon ;)) Best regards. Pauline, Front Office Manager

"Location location"

5
19/06/2018

Stayed for a weekend away and we were so glad we chose this hotel. We found that it was close enough to what we wanted to see in Paris yet far enough out of the center to feel more of the local side of Paris. Its proximity to the louvre was brilliant and so easy to get to the south side of the river. Parking was fine in a near by underground car park. We found the rooms lovely and very well appointed. Breakfast was not bad either. We were able to find some very affordable local restaurants near by to eat out at which was a real highlight rather than having to go to over priced city center locations. All in all a good hotel to explore both tourist attractions and the more local areas.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear guest, The entire team is joining me to thank you for staying at our hotel. It is very nice of you to take the time to write a review about your stay, we really appreciate it. We are pleased to read that you enjoyed your stay with us as well as our central location and equipments in your room. We look forward to welcoming you again. Best regards.

"Lovely stay, great service, top location"

5
14/06/2018

We booked into the hotel after being dissapointed of a previous reservation in a different hotel. The room we received was very comfortable, lighted and clean. The bed was very comfortable, the bathroom extremely clean and well appointed. Needless to say, the location is very very convenient for the Louvre, Marais, shopping, dining. The BIG plus is the staff who were extremely warm and helpful, especially Pauline at the front office. We certainly recommend this hotel and will be happy to return on our next trip to Paris.

"Super clean, perfect location, friendly staff"

5
07/06/2018

A hidden gem. Perfect new clean rooms, good space, comfy beds, good wifi, and very friendly staff. This hotel ticks all marks for me. The location is close to every thing. The level of cleanliness is more than 5 star standard. Staff is always smiling and manager personally asks if you need any thing. Havent tried room service or breakfast, there were tons of restaurant options close by. If you are into museums every thing is minutes away, louvre, orsay, saint chapel. Walked to all these places with help of gps. Metro station is minutes away. Its a top value for money hotel for sure. And i highly recommend it.

"Location Location and Great Staff!"

5
04/06/2018

Location is perfect!, staff was so helpful day and night, welcoming with smile is a plus in Paris, trust me. Room is beyond awesome, a bit small but does not bother us for a family of three. de Louvre is walking distance, Notre Dam is just stroll away. shopping district is just next door. foods and restaurant are everywhere next door. will stay in this hotel again. there's still a work in progress for the road in front of this hotel maybe for the next two months or so. slight noise when you want to sleep in for a bit, but not much bother us.

"Pefect place to stay!"

5
22/05/2018

Stayed this hotel 2 nights and had amazing time there. There are many advantages to stay this hotel. Location-it is located heart of Paris. Easy 10 min walk to Notre Dame Cathedral as well as Louvre Museum. 2 mins walk to Chatlet metro station. There are several stations within 10 mins walk as well. In addition, there are many nice restaurants, shops, and supermarkets around. Room-it has been recently renovated, I guess. The room is so clean and has coffee machine which can be used to make hot water. The bathroom was super clean and has high-tech toilet. The shower room has handy shower head as well as rain shower. Never run out of warm water. Only one complain I had was refrigerator. It was kinda weak even adjusting the temperature control. Contents inside were not really cold. Staff-this hotel is ranked as 4 stars. However the staff on this hotel is more than 5 stars! No matter who you see there, they are always be there to help you with smile. At the shop, I forgot to bring back the items I purchased, one of the staff helped me out the issue. The other staff helped me out with my airline. I couldn't thank them enough for everything they did for me! This hotel has been my MUST place to stay in Paris. I will definitely come back this hotel. Thank you!!!

"The only place in Paris where I stay"

5
04/05/2018

I have stayed at this hotel many times. The location is perfect for tourists, and the staff has always been friendly and helpful. The rooms have recently been renovated and redecorated. Happily, the other reasons that it is attractive have not changed. The hotel is two blocks from Les Halles, where the train from CDG airport has a stop. It is two blocks the other way to Pont Neuf and the Seine.One may walk to many places, such as Notre Dame, the Louvre, the Musee d'Orsay, and St Germaine. One of the boat tours is available just at the river. Many Metro lines are close. One may sit on benches in alcoves on Pont Neuf, or watch the tour boats on the Seine, or watch the twinkling lights at night on the part of the Eiffel Tower visible from the bridge. The charming receptionists are friendly and extremely helpful. Ask them for recommendations for small local restaurants. There are many restaurants within walking distance. They will suggest Odette next door for an elegant last dinner in Paris. They also let us purchase tickets at the desk for one of the Hop On-Hop Off bus companies and made arrangements for a taxi back to CDG for us. The breakfast buffet at the hotel is nice, with attentive staff. I especially liked the fresh crepes, with many choices of fruit preserves. The hotel has a comfortable lobby with a computer for guests to use. However, after I failed, the receptionist cheerfully printed my boarding passes for me. The rooms are not large, but do have a separate toilet room and a shower/sink room, a nice feature. The rooms off the courtyard are very quiet. The street side rooms will be quiet also, when the construction to improve Rue du Pont Neuf is completed (soon). It is a quiet street. This hotel is a good place to stay at a good price.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Jack, merci beaucoup pour ce retour !!!! It was a pleasure to welcome you in our hotel and we are absolutely delighted to read that you had a fantastic stay with us ! Thank you so much for the precise description you made of the hotel, with lots of details. That's awesome ! You should be our official writer when we need to speak about the hotel ;) It will be a pleasure to welcome you again soon for your next stay in Paris ! All the best ! Kind regards.

"I really love this hotel"

5
02/05/2018

I really love this hotel. What I like about it is: - everything is new and modern, and the rooms always smelled fresh and clean (!) - modern bathroom (including japanese toilet) - hot breakfast was small and cute, but had enough to keep us full - bed was VERY comfortable - very convenient to the sights in the 1st Arrondisement (notre dame, ste. chapelle, etc.) - lots of restaurants near the hotel - easy access to the LesHalles train and metro station Negatives: - the guy who checked us in put on a little frown when we couldn't speak french (even if we tried) but everybody else was friendly and great!

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear guest, thank you very much for this nice review. We are really glad to hear that you loved our hotel, in the city center of Paris, that you could sleep well, eat well and enjoyed our brand-new equipments. It will be a pleasure to welcome you again for your next stay in Paris ... (even if you don't speak a word of french ... ;) ). Best regards.

"Perfect Hotel"

5
22/04/2018

Congratulations for making our stay truly wonderful. Management makes sure that everything about the hotel is perfect. Newly renovated hotel. Location is Awesome Tip: 1. Omg. Try the TOTO toilet seats. 2. Book your dinner at the front desk for Odette and receive a discount and complimentary drink. 3. TV's are IPhone mirroring compatible and Android screen share.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear guest, the entire team of the Best Western Premier Ducs de Bourgogne thanks you for this nice feedback. It is such a pleasure to read that you spent a wonderful moment with us in Paris ! We are glad that you loved our equipments such as the japanese toilets and the Android connected TV, and the Restaurant Odette, we work with. Please feel free to come back soon ! It will be a pleasure to welcome you again :) Kind regards.

"Great Place"

5
13/04/2018

We stayed in the Deluxe Room, very confortable and quiet! The staff were really helpful and kind. The location is amazing, very close to several restaurants, metro stations and attractions, I´d come back for sure!

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Lucas, We would like to thank your for the great review you have shared with the TripAdvisor Community. We truly value the opinion of our guests and we are really pleased to see that you enjoyed your Parisian Stay at Best Western Premier Ducs de Bourgogne. Helping you during your stay and providing you all the confort and equipment you need are our priorities. So we are extremely glad you had a wonderful time with us in Paris. And we think it is a good idea to come back ;) We look forward to welcoming you again. Sincerly, Pauline, Front Office Manager

"Really nice modern clean hotel, good location, friendly staff"

5
10/04/2018

Location is amazing- really close to all main tourist attractions, you can walk everywhere. Hotel rooms are clean, comfortable, new, fresh, rooms are nicely decorated, extremely comfortable bathrooms and very friendly staff. Try the lovely casual cafe Le Mimosa not too far away from it too. We really enjoyed our stay in Paris- thank you!

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear guest, The entire friendly team is joining me to thank you for staying at our hotel. It is very nice of you to take the time to write a review about your stay, we really appreciate it. We are pleased to read that you enjoyed your stay with us as well as our services and equipments in our brand-new rooms. We look forward to welcoming you again. Best regards.

"Perfect Location"

4
30/03/2018

This recently-renovated hotel is perfectly located: right by Les Halles and several metro stations, quick walk to the Louvre or Musee d'Orsay, across the Pont Neuf into St. Germain, or a nice stroll to the Marais district. I traveled with my husband and several other couples. They gave room upgrades to most of our group, which was lovely. The construction in the street is a bit noisy and cumbersome (no cabs can pull up in front of the hotel, for example) but obviously not the fault of the hotel, and will be an improvement when complete! If your room is on the courtyard side, the street noise is not an issue - super quiet! Many reviews here mention tiny rooms, but I think they are a good size by Parisian standards (and I saw some of the smaller rooms). Front desk staff was delightful and for the most part, very helpful. Solid breakfast. Lobby a good place for convening before heading out. I had no issues with the wifi using my mobile device, but my husband, who needed to work while we were there, said it was terrible. Perhaps because he connected through a VPN and needed to download large files? Not sure...but something to note if you need speed and bandwidth. I take off one star for a terrible experience (unforgettable...in a bad way) on the first day with a room cleanliness issue that was not appropriately remedied. I will not detail it here, because the hotel staff was apologetic and I believe it was a fluke. The hotel was otherwise very clean and none of our friends had similar issues. Overall a good stay in an ideal location.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Penny, thank you very much for your review. We are really happy to read that you enjoyed your stay in our hotel, the ideal central location, the helpfulness of our friendly staff, the size of our rooms and our substantial french breakfast. We confirm you that we give cleanliness a first priority. Thank you, once again, for your very kind comment. It was a pleasure to receive you and your friends for your birthday. We remain at your entire disposal and hope to welcome you again if you come back to Paris. Best regards.

"First time In Paris"

4
19/03/2018

Fantastic and friendly staff who were extremely helpful if you need help booking any tourist trips or tickets. Rooms on the small/efficient size but very clean and quaint. Amazing bathroom made up for room size. Great location close to the Louvre and walkable to St. Germain and Notre Dame. Also just a couple blocks from the Senne to the new bridge of locks and Senne running trail. Solid hotel for price and location.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear csanmateo Thank you so much for sharing your experience, we truly value the opinion of our guest. We are really happy to see that you enjoyed your stay at the Best Western Premier Ducs de Bourgogne****. We really appreciate your warm words towards our welcome team. We are glad you enjoyed your overall experience, and we are happy to know that you were satisfied with our location and our new refurbished rooms. We look forward to welcoming you again for another Parisian trip ! Kind regards,

"Convenient Location & Comfortable Hotel"

5
15/03/2018

Pros: - excellent location. Close to Chatelet les halles which is convenient coming from Gare du nord. And it's also close to the metro Chatelet, so it's easy to get around Paris. It's a 10 minutes walk to Le Louvre. And one street away from the Seine river. - lots of restaurants and shops around the hotel. Huge shopping centre at Chatelet les halles. Plenty of small boutique shops and well known brands close by. - beautifully decorated hotel - really good housekeeping, everything is very clean - soft and clean linen and towels - plush bed, pillows and warm blanket - japanese toilet with water cleaning function! - balcony/window with nice views of parisian buildings outside - some amenities provided for like cotton buds, shower caps and hair dryer - warm and comfortable with some noise blocking - lovely staff who always welcomes you back cons: - audible thumping noise from other rooms or other parts of the hotel. I used ear plugs and was able to sleep peacefully other nights. - sometimes the construction or maintenance outside the hotel makes loud noises - which i also blocked out with ear plugs - tv didn't have much english content besides 3 news channels. movies could never be played... at least there's free wifi? Loved staying here.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Mxhm E, The entire team is joining me to thank you for staying at our hotel. It is very nice of you to take the time to write such a detailed review about your stay, we really appreciate it. We are pleased to read that you enjoyed your stay with us as well as our services and equipments in your room. We look forward to welcoming you again. Best regards.

"clean cosy and near many of the sites in Paris good for a weekend break"

4
06/03/2018

recently renovated above average hotel near les halles pont neuf and louvre the room was medium size clean and had most things one needed during the stay only down side was that the street that the hotel was at had works being done but was not noisy I would stay at this hotel again

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear guest, The entire team is joining me to thank you for staying at our hotel. It is very nice of you to take the time to write a review about your stay, we really appreciate it. We are pleased to read that you enjoyed your stay with us as well as our services and equipments in your room. We look forward to welcoming you again. Best regards.

"Lovely modern hotel in the heart of Paris"

4
28/02/2018

This hotel was nice and clean and modern. The location is excellent - walking distance from the metro and so near to the Notre Dame Cathedral. We got offered a free upgrade which was great! The facilities in the room were very good - nice shower and the heated toilet seat was a dream! The only downside was that we didn't know how to increase the temperature in the room, and then we tried to phone reception but couldn't figure out how to do this because all the phone menu options were in French. In the end, we couldn't be bothered to go down to reception to ask so slept in a cold-ish room.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear 848kt We would like to thank your for the great review you have shared with the TripAdvisor Community. We truly value the opinion of our guests and we are really pleased to see that you enjoyed your Parisian Stay at Best Western Premier Ducs de Bourgogne. The staff at the front desk is here 24/7 and is happy to help for anything you want or may need. Looking forward to welcoming you for another Parisian trip We remain at your disposal, Best regards

"Really tiny rooms but decor is fantastic"

4
20/02/2018

Stayed here for 5 days. The lock on the first room I was given on the 3rd floor was broken. I discovered only after having unpacked my stuff so had to re-pack and move to a room on the second floor which was quite a hassle. The rooms are really really tiny. Probably the smallest I have ever stayed in Paris (and I go to Paris pretty often). It was so tiny that I have nowhere to put my luggage (had a big one as it was winter). Having said that, the interior decor is well done. Rooms are clean and bed was comfy. The staff at the reception were really friendly and service was great. The room service was through an independent provider and tasted pretty good actually. The breakfast was pretty sad and the dining hall felt claustrophobic so I skipped it and had Starbucks every day. LOL. This hotel is owned by the same company as their sister hotel next door "Celine" so you have access to their facilities. I did not used them so cannot comment. Overall, I would say that this hotel ranks high on service and interior decor but I am not sure if I am able to get used to the claustrophobia within the room.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Uraniumboy We would like to thank you for taking the time to review our hotel and to share your experience with the TripAdvisor community. We are happy to see that you enjoyed your stay and the decor. We truly value the opinion of our guests and we are always ready to help them with anything. We would like to apologize for did not meet your expectations regarding the size of the rooms (16m² for a standard room). We would be pleased to welcome you again for a future Parisian stay. Kind regards

"Could be better "

3
10/02/2018

Visited here for 2 nights in February. The room is small but adequate. The hotel is difficult to find as there is no sign. Breakfast was the biggest let down and needs improvement. The hot selection consists of baked beans, bacon, mushrooms and scrambled eggs. The cold selection has yoghurts, cereal , fruit, pastries and breads. Non of the yoghurts, juices, milks or cheeses where refrigerated which is off putting. Nothing was replaced quickly therefore there wasn't a lot left. When asked if more eggs or croissants would be put out the response was yes but not for some time. I get having limited choice as it is a small hotel however why not serve what is on offer really well? Overall good stay but several improvements needed, especially for the price paid.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Louise D Thank you for taking the time to review our hotel. We truly value the opinion of our guests. We would like to apologize for did not meet your expectations regarding the breakfast and we have well noted your concern and it will be used to make it better. And all the yogurts, juices, cheeses are on refrigerated plates, so they can stay fresh throughout the breakfast. We look forward to welcoming you again soon in Paris ! Sincerely,

"SHORT CITY BREAK"

5
11/01/2018

Just spent a pleasant four days in Paris staying at the Ducs de Bourgogne hotel. The hotel was in a great location for the Louvre and near the Seine at the Pont Neuf bridge. It had very good travel connections with other museums, monuments via the Metro and RER station at Port Neuf at the corner of the road. Very friendly and knowledgeable staff who were very helpful. Our standard room was charming with french windows overlooking the main street. But was reasonably quiet even though a short distance away from cafes and restaurants ,shops etc. We had a superbly comfortable bed and the modern well-appointed shower room were spotlessly clean with a good housekeeping service. The rate included breakfast and although the basement breakfast room was new and a very pleasant place to have it, unfortunately the substance and quality of the breakfast was very ordinary. However the service was very good and attentive. We would definitely choose this hotel when we go back to Paris.

Nathalie D, Directeur général at Best Western Premier Ducs de Bourgogne, responded to this review
Dear crudyrawel We would like to thank you for taking the time to review our hotel and to share your experience with the TripAdvisor community. We are happy to see that you enjoyed your stay and your room. We truly value the opinion of our guests and we are always ready to help them with anything. We would be pleased to welcome you again for a future Parisian stay. Kind regards

"Clean and modern"

5
05/01/2018

I'd recommend this hotel to my friends without hesitation. My wife and I spent two short stays in that hotel. The standard rooms are small but very comfortable. I was impressed by the cleanliness and level of equipment of our room (good bed, large flatscreen TV, electronic toilet). Compared to the average Parisian hotel in the same price range, the hotel is very clean and looks like it was renovated recently. It is ideally located next to Les Halles/Montorgueil, which is a great neighborhood for shopping and eating, and provides easy access to the major public transportation lines (including an easy commute to both airports and various train stations). Last but not least, the hotel's staff was very nice. They even upgraded us on our second trip.

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Jazz12283, What a pleasure to read your comment and to see that we did manage your expectation. Thank you for your kind words, we truly value your opinion. We look forward to welcoming you again for another Parisian trip ! Kind regards,

"Amazing stay!"

5
27/12/2017

Wonderful hotel with lovely, clean and brand new rooms. Staff are also very friendly and helpful. Location is amazing - walking distance to many big sights and near to the metro station. The only thing to note when arriving is that the hotel does not say "Best Western" out the front (and Google's photos are outdated) - look for "Ducs de Bourgogne" Would definitely stay here again!

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Monique A, What a great review ! Thank you for taking the time to share your experience with the TripAdvisor community. We truly value the opinion of our guests. We are really happy to see that you have enjoyed your stay at Best Western Premier Ducs de Bourgogne. Be sure that I will tell the staff that you were satisfied with their work. We would like to apologize for the lack of signage outside, but we are waiting for the sign. We would be happy to welcome you again for another Parisian stay ! We remain at your disposal, Sincerely, Elodie, receptionist

"Romantic stay in Paris"

5
22/12/2017

We stayed in Aug 2017 at this hotel. Caught the train from the Airport, reasonably short walk from the train station. During our stay the hotel had some renovations occurring in the restaurant area therefore buffet breakfast was not avaliable however we were well compensated with a free room upgrade and breakfast parcel delivered to our room each morning as an alternative. The room was great size with small balcony and appeared to be recently renovated so all furnishings and bathroom were fresh and new. Very comfortable bed and lovely large shower. The room was cleaned daily and all staff were very friendly and helpful. We purchased Louvre entry tickets from reception and skipped many queues. Walking distance to the river, notre dame and louvre. Were very happy with our stay at this hotel in Paris.

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Nic T We would like to thank you for taking the time to review our hotel and to share your experience with the TripAdvisor community. It's a great pleasure to read that you have enjoyed your stay at Best Western Premier Ducs de Bourgogne. We are lucky to be well centered in Paris and to have a lot of things at walking distance. Thank you for all your compliments, it's a real pleasure to read that you love the freshly refurbished rooms. We will be happy to welcome you for another Parisian trip ! Kind regards, Elodie, receptionist

"Excellent, friendly hotel, first class"

5
17/12/2017

Freshly refurbished, top class hotel, friendly staff. Hotel is clean, well furnished to a very high standard. I've been using this hotel for 12years 2 to 3 times a year, don't even look for any where else to stay. A great central location with easy metro and bus connections to any where in Paris. Short walk to Notre Dame, Louvre, Les Halles shopping centre around the corner. Surrounded by great restaurants offering wide selection of food at good prices. Score 12 out of 10. Excellent.

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Timothy B We would like to thank you for taking the time to review our hotel and to share your experience with the TripAdvisor community. Thank you for your loyalty and your kind words. We are happy to see that you enjoyed your stay and your freshly refurbished room. We are really lucky to be well centered and a lot of connections to go everywhere in Paris. We would be pleased to welcome you again for another trip in Paris ! Kind regards Elodie, receptionist

"We will comeback ????"

5
12/12/2017

The hotel is absolutely amazing! You could not find better location, right in the middle of everything. The greetings from WONDERFUL people at the front desk initiated my perfect visit. They were incredibly helpful , decor, toilet ,bed excellent very clean comfortable and overall atmosphere everything was excelent. Absolutely worth it! Sure next visit to Paris Will be this hotel. Me and my friend walked to most of tourist attraction , those who love to walk Walk walk walk most of tourist attraction is not that far . We enjoyed every min of it , in this Lovely hotel Excellent customer service .

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Ha m What a wonderful review. Thank you so much for your kind words, we truly value the opinion of our guest. We are really happy to see that you enjoyed your stay at the Best Western Premier Ducs de Bourgogne. We really appreciate your warm words towards our welcome team. We are glad you enjoyed your overall experience, and we are happy to know that you were satisfied with our location and our new refurbished rooms. We look forward to welcoming you again for another Parisian trip ! Kind regards, Elodie, receptionist

"Fantastic location and super hotel..."

5
29/11/2017

I stayed several times already in this hotel and every time it gets better. Now they renovated everything and reduced the amount of rooms which equals to larger size rooms. Super nice rooms and super nice/clean bathrooms. Location is in the heart of Paris right next to Les Halles. This is on RER and Metro 4 which means easy access to both airports and Eurostar. The street get every time nicer with shops and bars and restaurants. You are 4min walk from Pont Neuf. Plus - Room - Bed - Staff - Location - Internet - Noise level Minus - The lobby is a bit "cold" meaning no nice couch or chair. However, management told us they will change this by mid December and have a nice waiting area. They will become a 4 star hotel which is I believe well earned. They have right next door a 5 star sister hotel with Spa and sport room where you also have access to. I definitely go again there for my next trip

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Sailoralex Thank you a lot for this great review and for again choosing the Best Western Ducs de Bourgogne for your parisian stay. Thank you to be so loyal to us, we really appreciate it. We sincerely appreciate your warm words towards our rooms. We are glad you enjoyed our new refurbished room with king size bed and our location. Your recommendation is greatly appreciated and we are looking forward to welcoming you back very soon ! Best Regards Elodie, receptionist

"Fantastic hotel"

5
25/11/2017

Stayed for an overnight trip. The rooms were great, very classy. Not the biggest but hey this is in central Paris. Bathroom was really nice fantastic shower and the toilet seats are amazing!! Location was good lots of bars and restaurants around. I've stayed in a few Best Westerns and this is nothing like them really really good.

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Matt P P We would like to thank you a thousand times for the nice comment posted on TripAdvisor. We are glad we exceeded your expectations ! We look forward to welcoming you again at the Best Western Premier Ducs de Bourgogne. Sincerely Elodie, receptionist

"Amazing location and great staff"

5
16/11/2017

We were here in mid december and had the best stay. Rooms were clean and new. The biggest stand out was that all the staff were incredibly helpful to the point of booking cabs, transfers and our tickets to Disneyland. The only small fault was that the breakfast was served in the room because the breakfast room was being done up so no buffet breakfast. Otherwise i could not fault this hotel!

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear cjones0000, Thank you so much for taking the time to share your experience with the TripAdvisor Community. We truly value your opinion and we are really happy to see that you have enjoyed your Parisian Stay. We will make sure that the entire staff knows that you were satisfied with their word. It's our priority to make you feel at home. We do apologize for the lack of Breakfast, the breakfast room is re-opened since the end of September. We will be glad to welcome you again for another Parisian stay. Kind regards, Elodie, receptionist

"In the heart of everything!"

5
17/10/2017

Ltoved, loved, loved this hotel and its staff!! Pros: newly renovated, most comfy bed and pillows, nespresso machine and mini fridge( charged for whta is taken inside), super cool shower, awesome tv, and my fav?? The heated toilette seat and hitech bidet! The staff were amazingly helpful! I am of a certain age, hence my longterm memory is not what it used to be, but Elodie, Laura and Lloic were super patient and so helpful! And, the really seemed genuine. The location is PERFECT! I walked all over: 5 minutes to the Louvre, 10 minutes to île de la Cité. I only took the bus to get to the Eiffel Tower but that was super easy because the bus stop is 2 minutes away. Close to a little grocery store and awesome shops and restaurants, shopping centres and metro. Cons: is pricey if you are on a budget, and for some r ason, the phone in my room wasn't working but that was really no big deal. If you can afford it, go for it! I will certainly be back if I ever come to Paris again!

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear pgenevieve Thank you a lot for this great review and for choosing the Best Western Premier Ducs de Bourgogne for your Parisian stay. We sincerely appreciate your warm words towards our welcoming team. We are glad you enjoyed our new refurbished room with king size bed and our location. Your recommendation is greatly appreciated and we are looking forward to welcoming you back very soon at the Best Western Ducs de Bourgogne! Kind regards, Elodie, receptionist

"Newly renovated hotel"

4
16/10/2017

Great location, very modern and good size rooms. The construction inside is done. They have construction on the street only. Breakfast is good, service is also good but here are a few things they can improve: - bathroom doesn't have any hooks to hang anything. No shower glass door either. They only have half a shower curtain - 2 glass windows on bathroom must be covered. I was so happy to have blackout to sleep at night but then if your partner uses the bathroom at night, the windows will make the room so bright. Please add some blinds or something, for privacy as well. - there was a bar in the middle of the room. - internet is very slow and apple tv wasn't working for that same reason. We would definitely stay there again but we hope they can either add a place to hang things in the bathroom Laura at front desk was very professional and cordial.

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear fernd123 We would like to thank you for taking the time to review our hotel. We truly value the opinion of our guests and we will take everything into consideration. We would like to apologize for not meeting your expectations regarding the wifi. That is true that we are having some issue with the wifi and the TV but it will be fixed very soon and we can provide our guests some pocket wifi during this issue. We are pleased that you enjoyed your stay at Best Western Premier Ducs de Bourgogne. We will be happy to welcome you again for another Parisian trip. Best regards Elodie, receptionist

"Great value"

4
09/10/2017

Central location close to lots of attractions. Room 304 was spotless with a very comfortable bed. Very good value for this part of Paris. The staff were helpful and spoke good English, our French not being up to much. Also sold us tickets for a local boat your.

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Geri B, Thank you for taking the time to review our hotel. We truly value the opinion of our guests. We are happy to see that we did manage your expectations. We look forward to welcoming you again soon ! Sincerely, Elodie, receptionist.

"Clean, Comfortable, Good location"

5
09/10/2017

All rooms have been renovated, Had the "Deluxe" room and it was plenty big for two people plus luggage. Good location next to major metro stations (travel to/from airport is very easy) Nice bed/shower. Lobby is basic, staff was nice.

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Rudd61 We would like to thank you for taking the time to share your experience with the TripAdvisor community. We are glad to see that you enjoyed your Parisian Stay at Best Western Ducs de Bourgogne. We look forward to welcoming you again for another trip in the city of lights ! Best regards, Elodie, receptionist

"Girls weekend"

5
08/10/2017

We could not fault the rooms or staff or location of the hotel. Our rooms were lovely and comfortable. I have stayed in best western hotels before and the was the best one. Restoration was up-to-date with mod cons including a loo with a panel of buttons! Would definitely stay again.

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Michelle C, What a pleasure to read your comment and to see that we did manage your expectation. Thank you for your kind words, we truly value your opinion. We look forward to welcoming you again for another Parisian trip ! Kind regards, Elodie, receptionist

"Marvelous staff and location in spite of renovation challenges"

4
08/10/2017

For some reason, this tripadvisor review isn't letting me click on the seven ratings circles above, but I'll add a quick review here... We stayed for four nights at the very-very end of their renovation process. We were told it was going to be done, but obviously they had had delays.The dining area wasn't open (due to be the week after) so we had a semi-satisfactory 'picnic' breakfast delivered to our rooms. The lobby is spartan and not very cosy (also maybe yet to be finished). But the staff at the front desk was fabulously helpful and friendly, and that made all the difference. The location is absolutely superb too--so central to so much.

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear Sailor66 Thank you for choosing to stay with us for your parisian stay! It is a real pleasure to read your comment and see that we did manage your expectation. We would very much like to welcome you again at the Best Western Ducs de Bourgogne. Sincerely, Elodie, receptionist

"superb"

5
04/10/2017

Very impressed with the quality and comfort of the room.Gave us an upgraded room when we arrived.THE reception staff wonderful especially Laura,smiling and courteous, helpful.Close to river and shopping and good cafes.So much more to see.Would stay again.

Nathalie D, Responsable réception at Best Western Premier Ducs de Bourgogne, responded to this review
Dear ruseman8 We would like to thank you for taking the time to review our hotel and to share your experience with the TripAdvisor community. We are happy to see that you enjoyed your stay and your room. We truly value the opinion of our guests and we are always ready to help them with anything. Be sure that we will tell the staff that you were satisfied with their work. We would be pleased to welcome you again for a future Parisian stay. Kind regards Elodie, receptionist

"Wonderful Surprise"

5
03/10/2017

When planning our trip, we had a difficult time trying to choose a hotel. We wanted to stay in a central location, but not spend a lot of money. Based on reviews, we choose the Best Western Ducs De Bourgogne. Thankfully, we chose wisely. Check in was fast and our room was earlier than expected. The hotel was very clean and the rooms were very clearly recently renovated. We stayed in room 602 and had our own small balcony with an awesome view of Rue de Point Neuf. We were a two minute walk from the RER/Metro and a ten minute walk from Notre Dame. We were also very close to several bars, restaurants, and a great bakery. The best part of this hotel, however, were the employees. Every person we interacted with was incredibly friendly and enthusiastic. My husband speaks some French, but they were all able to speak English to help us along. We barraged them with questions several times per day and they were always able to give us fantastic advice (our favorites were Laura and a woman with short brown hair (forgot her name)). We would absolutely recommend this hotel to anyone visiting Paris and we will definitely be back!

"Always delivers a great stay"

5
02/10/2017

Have stayed in this hotel on average twice a month for 3 months and every visit has been the same. The staff are always friendly and available to help, rooms are clean and everything is easily accessible. The bed and pillows are comfortable delivering a great night sleep after a long day of travel!

"Quiet and clean hotel in downtown Paris"

5
26/09/2017

We enjoyed our stay at this hotel. The staff was friendly and helpful, and the desk staff all spoke excellent English. They always greeted us when we went in or out of the hotel, and were able to arrange things for us like a ride to Orly at the end of our stay. The room was clean and the bed comfortable. They upgraded us to a superior room when we checked in. The soundproofing was very good; we never heard street noise or people in other rooms from our interior room. The hotel has been recently renovated. The hotel is convenient to all downtown attractions: it is only a few minutes walk to the Louvre or to Notre Dame. We would definitely stay here again.

"Excellent location, great hotel"

4
20/09/2017

Great location, close to Louvre and Musée de Orseé. Very nice room, quiet and clean. Loved the toilet and the shower. Everything worked, was contemporarily designed to see to the needs of the guests. A great place to stay in the center of Paris!

"Very nice hotel"

5
08/09/2017

Beautiful hotel and location its great! So close to Sena River and Rue Rivoli. Just 10 minutes walking to Louvre museum. Very close to Metro stations. Very nice room, very comfortable and the bathroom very spacious.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Aleya_larrota, Thank you for choosing to stay with us for your Parisian stay! It is a real pleasure to read your comment and see that we did manage your expectation. We would very much like to welcome you again at the Best Western Ducs de Bourgogne. Sincerely, Elodie, receptionist

"Great Location, Greater Service"

5
02/09/2017

A clean cosy retreat where you have Paris at your fingertips. There Is construction going on around the hotel, but you have to step outside to know, the room we stayed in was silent. Within a 5 minute stroll of the hotel there is: The Louve, Notre Dame, Seine scenic cruises, Challet les Halles shopping centre and transit terminal that allows travel direct to both airports and most attractions, excellent restaurants with English menus, the home of the 'best baguette in Paris 2016', a convenience store, pharmacy, bank, bus to Eiffle Tower, and even Starbucks and Maccas for those inclined that way. The hotel team addressed every request we had in a professional and timely manner, we were made to feel like we were their only guests.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Guest, We would like to thank you for taking the time to review our hotel and share your experience with the TripAdvisor community. We truly value the opinion of our guests. Be sure that we will let the staff know that you were satisfied with their work. We are happy to see that you enjoyed your stay at Best Western Ducs de Bourgogne****. We remain at your disposal and we will be happy to welcome you again for a future Parisian stay ! Best regards, Elodie, receptionist

"Best choise in Paris"

5
27/08/2017

Splendid location. The service area is under construction, however the rooms have been upgraded to a very high standard and with a bathroom standard you normally do not expect to meet in a 4 stars hotel, rather 6 to 7 stars. Short distance to most attractions in Paris. We will definately chose this hotel next time we are visiting Paris. Based on our experience and standard from he upgraded rooms, we then look forward to see also the service area with its restaurant room completed.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear leifgandersen, Thank you for your loyalty and for taking the time to complete a TripAdvisor review. We are glad to read that you enjoyed your stay inside our establishment Thank you for your kind review about our rooms. We look forward to welcoming you back on a future visit at the Best Western Ducs de Bourgogne****. Regards, Elodie, receptionist

"Enjoyed every second"

5
26/08/2017

This hotel is amazing. From the minute we stepped in the staff were very accommodating. We arrived at 6AM while standard check in is 2PM. By 9:30 they had our room ready. The room was clean comfortable and well equipped. The location is amazing right in the middle of town but still on a side street. close to museums Metro and plenty of nightlife and restaurants. The staff was very courteous. The bottom line this is a perfect place to stay and will definitely look this place up on our next visit.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Rena P It was a real pleasure to welcome you at Best Western Ducs de Bourgogne. We are pleased to see that you enjoyed your stay with us. Our guests are our priority. I will let th staff know that you were satisfied with their work. We will be happy to welcome you again. Best regards, Elodie, receptionist.

"Paris Weekend"

5
25/08/2017

A great hotel ideally situated to explore the city. Very friendly and helpful reception staff. Very clean rooms with tea/coffee facilities and minibar Great price for city centre hotel within walking distance to many restaurants and bars and close to the main attractions

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Jeoff N Thank you for choosing to stay with us for your parisian stay! It is a real pleasure to read your comment and see that we did manage you expectation. We would like to welcome you again at the Best Western Ducs de Bourgogne. Best regards, Elodie, receptionist

"Very good hotel in a not bad location"

4
23/08/2017

Positives: Reasonable sized rooms, well appointed following renovations. Nice touches: Universal plugs for foreigners - a number of USB charging points, fancy toilet/bidet, great wi-fi. Negatives: Room service currently relies on outside contractor - too long a wait, food only warm. Business people please note that RDP appears to be blocked. No English Breakfast tea bags provided. Need to use coffee maker to dispense hot water. Good Location - Close to: Laundry, Supermarket (both less than a block away). Maccas, Bike station (across the road). Louvre a 10 minute walk. Note: Avoid the France Tourisme office around the corner - look for the 'official' one near the Grand Palais (only 5 minutes from Louvre).

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear LoFlyaNZ We would like to thank you for taking the time to review our hotel. We truly value the opinion of our guests. We are happy to see that you enjoyed the bathroom and the room with the plugs for foreigners. We apologize for not meeting your expectations regarding the room service and we contacted them to make sure that it won't happen again. We are lucky to be well centered and that our guests can enjoy their stay with a lot of things around. We look forward to welcoming you again at the Best Western Ducs de Bourgogne. Sincerely yours. Elodie, receptionist

"Amazing location and wonderful staff!"

5
10/08/2017

I decided to book two rooms at this hotel after reading great reviews on trip advisor. The hotel exceeded my expectations on many fronts. First, the staff at this hotel is amazing. We were provided with excellent directions, pre-purchase tickets to the Louvre to skip the queue, and helpful information about the local neighborhood. The Louvre is a two block walk. Notre Dame is also quite close. We walked everywhere. This was not my first trip to Paris but it was my first stay at this hotel and I will definitely stay here again on my next visit. The hotel is currently being renovated but it did not effect our stay in any way. Our room was beautiful, the bathroom was modern and the view was beautiful! Juliet at the front desk was particularly helpful as was Vera. Thanks for a great stay in Paris!

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear rue78, Thank you thousands times for the nice comment posted on TripAdvisor. We are glad we exceeded your expectations! We look forward to welcoming you again at the Best Western Ducs de Bourgogne. Sincerely yours Claire Gaillard Front Office Manager

"Super location and Value"

5
01/08/2017

We loved our stay at this hotel! Great location for all the tourist activities! It felt like a safe and friendly neighborhood. Close to many wonderful restaurants and shopping. Very nicely appointed and efficient rooms with all the amenities that you need! The staff was great in helping us with tickets to various museums and tours. They were still finishing a remodel of the lobby but it loooks like it will be beautiful when it is finished! We felt like it was a great value and experience and would highly recommend it!

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Shanie Marie, Thank you for choosing to stay with us for your parisian stay! It is a real pleasure to read your comment and see that we did manage you expectation. We would very much like to welcome you again at the Best Western Ducs de Bourgogne. Sincerely, Claire Gaillard Front Office Manager

"Great location near the Louvre"

5
18/07/2017

We had a recently renovated room and it was fantastic. The view was beautiful and the bathroom was nice and tidy with a skylight letting in some natural light. We stayed on the sixth floor. The hotel was great value for money and the breakfast pastries were delicious. The only downfall was the hotel didn't really offer any facilities but that may change as the building is still finishing its renovation. Overall it was a great stay. Hint for restaurants** don't eat on the main roads, when you walk out of the hotel take a left and walk all the way down past the shopping centre to the opposite side where you will find some great local restaurants where you can eat amongst the Parisians!

Nathalie D, Gérant at Best Western Ducs De Bourgogne, responded to this review
Dear Sarah, Let me begin by thanking you for your review, we truly appreciate you sharing your experience at the Ducs De Bourgogne**** with the tripadvisor community. I also thank you for the compliments about the our rooms. I really am glad to see that you enjoyed your stay in our Hotel. I'm sorry we did not meet your expectations concerning our facilities. We will be really glad to welcome you again. Kind regards

"Great Hotel, Friendly Staff, Amazing Location."

5
17/07/2017

We stayed at the Ducs de Bourgogne for our 25th wedding anniversary. We couldn't fault our stay, all of the staff were friendly and helpful, the rooms are newly renovated and spotlessly clean and the location is amazing for exploring the sites of Paris. Our already wonderful experience was topped off by a surprise complementary bottle of champagne, from the hotel. We were sad to leave and will definitely return. spacer

Nathalie D, Gérant at Best Western Ducs De Bourgogne, responded to this review
Dear SamyG1965 We would like to thank you for taking the time to make a review about your stay in our hotel. We are glad to see that you enjoyed your stay in our hotel and your 25th wedding anniversary. Thank you for your valuable compliments and appreciation of our staff and our hotel location. There is no doubt that being right in the heart of Paris offers a lot of possibilities and makes the trip much more enjoyable. Again, we are really glad that you enjoyed your room and your bottle of champagne. We are looking forward to welcoming you again for your future stay in Paris. Kind regards

"Perfect location, comfortable stay"

5
15/07/2017

When someone suggested the "best western" in Paris, I thought they were crazy. I wanted small hotel charm, not a big chain hotel. But the location was perfect, the reviews were so good, and the price was just right, so I decided to go for it. When I pulled up to the hotel, the entire front was encased in plywood, which did not make a good first impression. However, as soon as I walked through the door, I enjoyed every single second of my stay. The inside is under renovation, but it's not very obvious and doesn't seem to impact much. The staff was extremely helpful and polite. The rooms were gorgeous and spacious (for a European city room). My favorite parts were the safe and the nespresso machine in the room. Not to mention the balcony out to the picturesque, quintessential Paris view. Since they were renovating, there was no sit down place to eat, but they offered a small breakfast (pastries, croissants) that could be brought to your room with coffee for about 7 euro. We didn't partake in that, but it was a nice offer. Again, I was shocked at how much charm, comfort, beauty, and convenience this hotel offered for a reasonable price. If I ever go back to Paris, I would definitely stay here again. Can't wait to see what the finished renovation brings! I absolutely recommend this hotel.

Nathalie D, Gérant at Best Western Ducs De Bourgogne, responded to this review
Dear robin010101 What an amazing review about your stay, thank you very much for taking the time to write such a detailed review. I am very happy to read that you enjoyed your stay at our hotel. Also, I am glad to hear that you have enjoyed your stay in our centrally located hotel. I am delighted to read that you enjoyed the comfort and size of our rooms. Be assured that I will share your satisfaction with the team. It's true that our hotel couldn't be better centered in the heart of Paris. Don't hesitate to contact us and we will be really glad to welcome you again for your future stay in Paris. Kind regards

"Fantastic location and staff!"

4
15/07/2017

We stayed here from 7/4 to 7/8/17. This was our first visit to Paris. We were totally satisfied even with the renovations going on. The windows on our first floor room were completely sound proof to the outside, so we were oblivious to any noise! The location couldn't be better, we were in walking distance to the Louvre, Notre Dame, great restaurants, buses, and the metro. The room was newly renovated and had an old world charm. Nice size, great AirCond. Refrig and TV.. The Staff goes beyond to help and guide you to great restaurants, bus and metro info. Elodie, Claire, Juliet and Antoine were excellent and made our stay so more enjoyable.

Nathalie D, Gérant at Best Western Ducs De Bourgogne, responded to this review
Dear jcmar665, Thank you for taking the time to review our hotel. We truly value the opinions of our guests. Thank you for your valuable compliments and appreciation of our staff and our hotel location. There is no doubt that being right in the heart of Paris offers a lot of possibilities and makes the trip much more enjoyable. Almost all of Paris has to offer is nearby. I can tell you, that serving our customers in the best possible way is not only our primary concern, but a passion. It was a real pleasure to have you as guests. Thank you again for your review. We would love to welcome you again for your future stay in Paris. Don't hesitate to contact us directly if you need anything. Kind regards,

"Great location, still under refurbishmnet"

4
13/07/2017

Location is spot on. Paris can be an expensive place to visit, so for a quieter day there are some great places nearby to walk and take photos, and pretty much every shot has the Eiffel Tower in the background or the Seine. Plenty of restaurants nearby, one called hippopotamus, a reasonably priced family restaurant with a good lunch menu. Hotel staff are very friendly and helpful. There is no hotel frontage, as building work going on, no restaurant, all are being refurbished. Rooms were not visited by housekeeping, or tea replenished etc, I guess with all the disruption, and continental breakfast is in a bag. Fine with all this, if I had known beforehand. I am sure the hotel will look fabulous when finIshed, just not a nice experience for us.

Nathalie D, Gérant at Best Western Ducs De Bourgogne, responded to this review
Dear worldtravellersunite We would like to thank you for taking the time to review our hotel. We truly value the opinion of our guests. We are really glad to see that you enjoyed walking around to discover some places. There is no doubt that being right in the heart of Paris offers a lot of possibilities and makes the trip much more enjoyable. We would like to apologize if we did not meet your expectations regarding the breakfast and the room facilities. We love our guests and no matter what big investments we need to make as long as it will guarantee our guests comfort and happiness. We would love to see you among us another time, so that we can change your mind about the inconveniences in our hotel, so I truly invite you to consider staying with us the next time you visit Paris. Best regards

"Good location and hotel"

4
10/07/2017

We stayed for three nights about one month ago and had a very pleasant experience. We didn't know when booking that the main areas were under renovation, but the construction noise was not a problem since we were out during the day. Although the dining area was closed, breakfast was served to our room every morning. Both the daytime and nighttime staff were friendly and helpful. The room was quite spacious and very clean. The location is super convenient, a short walk away from the Metro station, Notre-Dame Cathedral, and the Louvre. We would definitely stay here again!

"good hotel, amazing location, renovations"

4
10/07/2017

We stayed at this hotel during our vacation to Paris for a few nights. Prior to arrival, we were unaware of any renovations, so it was a little bit of a shock pulling up to the hotel as there wasn't very much signage (a paper). Check in: check in was great and the staff member provided us with a map of Paris and let us know that they would help us with recommendations on restaurants, etc., if we needed it. Very professional and helpful. Room: Our floor was under renovations, but our room was already renovated. It was beautiful and new. The room was a standard size with standard amenities. We did have quite a few issues with the internet fading in and out, but hopefully that will be cleared up once the renovations are complete. Location: This hotel is in the perfect location to see many sites in Paris. You're either a short walk away from everything or a short subway/taxi ride away. I was shocked at how conveniently located this hotel was. Overall, once the renovations are completed, this hotel will be gleaming! I would return on future visits.

"Great location, pleasant stay, helpful staff"

4
30/06/2017

My husband and I stayed three nights here, and had a perfectly enjoyable experience. The room was admittedly tiny, but well appointed and spotlessly clean. The staff was most helpful at all times. Highly recommended! Some miscommunications about the exact nature of the breakfast served during the renovation, the in-room coffee makers not being replenished for two guests on a daily basis, and an incorrect claim that we had taken a Pringles from the minibar were the only issues we had. Quibbles, really, all easily resolved by the more than willing and always pleasant staff. We'll be back on future trips to Paris!

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Tom, We would like to thank for taking your precious time to share your experience at the Best Western Ducs de Bourgogne****. We are happy to hear that you enjoyed your room and also the friendliness of our staff. We are very sorry for the inconvenience encountered with the breakfast and the minibar. Please be assured that measures will be settled in order to avoid this type of problem in the future. We do hope to welcoming you for your next visit to Paris, please do not hesitate to contact us directly. Regards Claire Gaillard Front Office Manager

"Good location, not aware of the renovation"

3
23/06/2017

The room was nice and fairly spacious by Europe standards. The location was perfect. Was not however made aware of the extensive renovation when booking. It would have been fine if we were staying 1 night, not great for a week stay. Night staff was not great. We were told it was a temp helping out however that person still represents the hotel and in my opinion did not represent it well.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Sarah, We would like to apologize if we did not meet your expectations. We try our best to ensure guests have a pleasant stay even if works are going on. Our renovation will be finished in July 2017. Be assured that measures will be settled with our night staff to avoid this type of complaint in the future. We are truly sorry. stay with us when we will be completely refurbished, we will be pleased to offer you a great deal! We are glad you enjoyed our location and the rooms. We look forward to welcoming you for a future stay in order to provide you a superior experience. Regards Claire Gaillard, Front Office manager

"Clean, good staff and service, inexpensive BUT UNDER CONSTRUCTION"

3
22/06/2017

This hotel was a good experience overall, however the main areas are under major construction (lobby, stairwell, restaurant, entrance). The restaurant was unavailable. Staff was very friendly and helpful. The hotel was a bit hard to find because there was no external signage displayed via the street. Hotel location is excellent to main Paris sites, especially Louvre. There was an ATM across the street, and restaurants nearby. It was a 5-10 minute walk from Les Halles train station to the hotel and it was easy walks to Louvre. Rooms were small but clean and with all the basic amenities.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear CaribbeanFamily316, Thank you for your valuable compliments and appreciation of our rooms, our staff and our hotel location. There is no doubt that being right in the heart of Paris offers a lot of possibilities and makes the trip much more enjoyable. We have noted your comments regarding the renovation going on. Be aware that it will be finished by the end of July. We would love you to stay with us on your next visit to Paris, Regards Claire Gaillard, Front Office Manager

"Perfect location and wonderful staff."

4
11/06/2017

The hotel is a short block from Pont Neuf. Near the Louvre and Notre Dame. All the other sites are accessible by 3 nearby Metro stops. We went everywhere we desired easily. Lots of decent eating places within a block or two. The room was new and beautiful, since they are renovating the hotel. Very nice layout and view. Limited breakfast due to renovations, but not a problem. This hotel is and certainly will be 4* when finished. The best part was the staff. Juliet was exceptionally helpful and accommodating on check in. Language if not an issue. We absolutely recommend.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Mr Dale, Thanks a lot for this great review and for choosing the Best Western Ducs de Bourgogne**** for your parisian stay. It seems you had a wonderful time while staying with us and we could not be happier! Your recommendation is greatly appreciated and we are looking forward to welcoming you back very soon at the Best Western Ducs de Bourgogne! Sincerely, Claire Gaillard Front Office Manager

"Friendly and comfortable "

4
05/06/2017

We stayed here for 10 days. Everyone was friendly and very helpful. The front desk staff were great about getting us taxis, tickets, and answering questions. For us, a friendly and helpful staff makes a huge difference. The rooms are small, but quite comfortable and housekeeping does a great job every day. There are renovations going on right now so there is no breakfast room or other amenities but there are plenty of things very close by. It's a very convenient location, a short walk to the metro and to Les Halles shopping center. It's also very close to the Louvre and quite reasonably priced.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear M. Cata G, What an amazing review about your stay, thank you very much for taking the time to write such a detailed review! We are very happy to read that you enjoyed your stay at our hotel and also our central location. You feedback will be shared with all the staff members. We look forward to welcoming you soon in Paris. Best regards. Claire Gaillard Front Office Manager

"Lovely hotel "

4
21/05/2017

Very nice small hotel, rooms are very nice and modern with coffee machine and Japanese toilet! Staff were very friendly and helpful. Hotel going through refurbishment and the only downside was the kitchen was out of use during our visit so there was no room service and no proper breakfast, we had to have the picnic/ express breakfast in our room, still nice but not as expected for the price we paid and no reduction in price, would definitely stay here but would check about current refurbishment situation. Staff were apologetic about noise and banging, once all work done will be a lovely hotel. Hotel location very convenient for metro and attractions

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Scdix, Thank you for sharing your feedback about your stay at Best Western Ducs de Bourgogne****. We are currently on renovation until June 2017. We have already refurbished our rooms and soon the lobby and the breakfast room will be refurbished too. We are glad you like our hotel for the location, the atmosphere and the staff. Please do not hesitate to contact us directly for your future stay, we will be pleased to offer you a preferential rate with the buffet breakfast included. Best Regards Claire Gaillard Front Office Manager

"Central location"

4
16/05/2017

The hotel is simple and efficient. Main lobby and hallways are under renovation so no amenities. Our room is comfortable and clean. The view was to the wall... however, the hotel location is the best! The main attractions are within a 10 minute walk, so it is easy going to the Louvre and Notre Dame. Exceptionally helpful and pleasant staff. Thank you, we had a great time!

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Olga, Reading your review is a real pleasure, thank you for your valuable compliments and appreciation of our rooms and our hotel location. There is no doubt that being right in the heart of Paris offers a lot of possibilities and makes the trip much more enjoyable. We appreciate your comments regarding our staff. We would love you to stay with us on your next visit to Paris, Regards Claire Gaillard, Front Office Manager

"Wonderful Location, Great Staff"

5
15/05/2017

My wife and I stayed here in February and absolutely loved it. The staff were always eager to help and very informative. The hotel was under going remodeling but didn't start until we were already out of the hotel. The room was small as are most rooms in Paris. The rooms were very updated and beds were great. The bathroom was spacious and well appointed. The hotel is within walking distance to Notre Dome and the Louve. Plenty of eateries are close by as well as the subway. We will stay here when we return to Paris.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Josh402, Thank you for sharing your review on Tripadvisor. We are glad you enjoyed your overall experienced, we are happy to know that you were satisfied with our location and our new refurbished rooms. We look forward to welcoming you for your next visit to Paris. Sincerely, Claire Gaillard Front Office Manager

"Great Location - Very helpful staff"

4
02/05/2017

I was a surprise to see that the hotel is being renovated (lobby only) but the hotel is very cozy and has a great location....value for money very good experience. Would definitely go back when in Paris. Breakfast is in the hotel next door, everything is solved.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Elda2911, Thank you for choosing to stay with us for your parisian stay! It is a real pleasure to read your comment and see that we did manage you expectation. We would very much like to welcome you again at the Best Western Ducs de Bourgogne. Sincerely, Claire Gaillard Front Office Manager

"Great stay"

4
29/04/2017

Great stay. Great location. Very convenient to the metro and train station and easy restaurants. Service was very pleasant and helpful. Hotel was under renovation so no amenities but our room was complete, spacious and very comfortable.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear ParisVisitor17, Thank you very much for taking the time to give us your feedback regarding your recent stay with us. We are lucky to be in such fantastic location as the area is one of the most vibrantin the city. It seems you had a wonderful time while staying with us and we could not be happier. We look forward to welcoming you back to The Best Western Ducs de Bourgogne in the near future. Sincerely, Claire Gaillard Front Office Manager

"I got a deal"

5
26/04/2017

Picked Best Western for a King size bed location and price: Got the biggest, nicest room ever in France, (4th time), Located walking distance from THE BEST Museums, Historic Sites, ONE BLOCK to a variety of great restaurants, the LOUVRE, and PONT de NEUF Bridge. Great Friendly staff, accommodating . My Wife loved the Shower and heated Toilet Seat! If we ever go back to Paris, we want the same Room.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear fatsincharleston, Thanks a lot for this great review and for choosing the Best Western Ducs de Bourgogne for your parisian stay. We sincerely appreciate your warm words towards our welcoming team. We are glad you enjoyed our new refurbished room with king size bed and our location. Your recommendation is greatly appreciated and we are looking forward to welcoming you back very soon at the Best Western Ducs de Bourgogne! Regards Claire Gaillard Front Office Manager

"Great location"

4
24/04/2017

The hotel is located close to many places you'll want to vist and there are great restaurants nearby on Rue Montorgueil. The hotel lobby was under construction while we were there so it was a little loud and messy. Hotel is located on Pont Neuf, a busy street, so you can hear traffic and sirens a little. Rooms were smallish, but had WIFI, very comfortable beds and nice updated bathrooms.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Mary S, Thank you for your feedback. We are delighted you enjoyed our ideal location and the comfort of our rooms. However, we are sorry the size of the room did not match your expectations. Indeed, this is our first category of room but we do have a lot of upper categories which are bigger. For your next stay,we advise you to book a deluxe room, it may better match your expectations. We are looking forward to welcome you very soon, Kind regards, Claire Gaillard Front Office Manager

"Excellent Place"

5
19/04/2017

Stayed here with my wife over the Easter weekend and it was excellent. The hotel is brilliantly placed close to all the tourist spots. There are lots of cafes and bars all around the area. The hotel is having some renovations done but only on Monday to Friday 9am to 5pm so there is not any problems with that.

Nathalie D, Responsable réception at Best Western Ducs De Bourgogne, responded to this review
Dear Scott T, Thank you thousands times for the nice comment posted on TripAdvisor. We look forward of welcoming you again at the Best Western Ducs de Bourgogne. Sincerely yours Claire Gaillard Front Office Manager

"Great rooms, best location in Paris"

4
16/04/2017

This is my third time staying at this hotel. It's the best location in Paris less than 5mins walk from Les Halles metro/RER station and around the corner from Rue Rivoli shopping and 10 mins walk from Notre Dame and the Louvre--doesn't get better. The hotel has just completed a room remodel which is amazing--fantastic coffee machine plus a Japanese style toilet. The room is super comfortable and very modern plus a good size for Paris. Breakfast buffet is great as well. My only complaint was the dodgy wifi which was hard to stay connected to. We were the first to stay in our room since the remodel and the a/c didn't work and the hotel failed to fix this after we brought it to their attention. Apart from that the staff was fantastic and very helpful. Highly recommended.

"Amazing . "

5
15/04/2017

We spent the last three nights at this wonderful hotel. While renovations were in lobby it didn't bother us at all. The rooms have all been refurbished and wow wow 5 star. The bed is amazing I've never slept better, the toilet omg amazing wait until you sit on it. The bathroom was luxurious, the shower was top class a huge rainfall shower . The bed room had a great Nespresso machine, wonderful soft carpet and the bed was just spectacular. The lighting in the room was classy. The staff were friendly and helpful and made you feel so welcome. Only flaws internet wasn't great and hot food could have had more of a selection. However filled up on the wonderful fruit available and yoghurt. Location is excellent and so safe . It's just wonderful. Me and my partner Rick can't wait to return.

"Disappointing management of refurbishment"

3
12/04/2017

The hotel was in an excellent position, rooms were a reasonable size, clean and with comfortable beds. The hotel was undergoing a refurbishment of the public areas which we were not informed about prior to arrival hence we were not able to use the lift from the ground floor to floor one, making it difficult with a double buggy and there was no lounge/bar area for us to sit as a family. We would like to have been told about this prior to arrival. Health and safety issues also around exposed wires and french windows on 4th floor that didn't lock making it dangerous for young children.

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Mr Brown, We thank you for taking the time to post a review on TripAdvisor and sincerely regret to read that your stay at The Best Western Ducs de Bourgogne failed to meet your expectations. Our renovation will be completed in May 2017. Our lift is now working properly from the ground floor, we do apologize that is was not the case during your stay. We are very careful with health and safety in our hotel even if works are going on. We are glad you enjoyed our rooms, especially in the Junior Suite you have been upgraded and also our central location. Please do not hesitate to contact us directly for your future stay. Regards Claire Gaillard Front Office Manager

"April weekend in Paris"

3
11/04/2017

Unfortunate revamp work being done on the hotel. Internet did not work whilst there. Fantastic location. Very friendly staff. Great base to use for all areas of central Paris. Just next to Chatelet, so great access for rail connection to CDG airport

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Mr Painter, We would like to thank for taking your precious time to share your experience at the Best Western Ducs de Bourgogne****. We are happy to hear that you enjoyed the location and the also the friendliness of our staff. We are very sorry for the inconvenience encountered with the works and with internet. We have Internet "fiber" in our hotel, it is working properly. Please do not hesitate to let reception know about your internet issue next time, I am sure they can resolve it. Our renovation will be completed in May 2017. We do hope to welcoming you after that time, please do not hesitate to contact us directly. Regards Claire Gaillard Front Office Manager

"Will be nice when it's finished"

3
10/04/2017

Arriving in Paris I was excited to get a hotel so near to tne centre but, unfortunately seeing the hotel dampened my spirits. The outside was boarded up and it had a fenced off building site out on the street. What we didn't know because we were never told when we booked was that the hotel was undergoing some major refurbishment, the reception area was nice but we had to walk through a bomb site of exposed wiring and chip board to get to it. Builders were everywhere and so was their equipment making access to our room on the second floor awkward and to make matters worse the lift was out of action. The room was pleasant though, small but perfectly adequate for my needs and the bed was probably the comfiest i've ever slept on. The shower was great and the toilet was to die for, it had a wand that appeared at the press of a button to spray your bottom and blow dry it! Magnificent! My other gripe was being woken up at 7.50am by the sound of hammering despite being told the workmen started a 9-4 shift. All in all i made the best of it but i was unhappy that the hotel was a building site, the staff were helpful and the area was good, i just wish the hotel would have had the decency to warn me that it was being refurbished.

"The Best Stay!"

5
09/04/2017

We stayed 8 nights and we really loved this hotel. I can't say enough good things about it. The staff (especially Claire, Joanna, Juliet, Vivien) were so kind and helpful. They really made us feel like valued guests. With the refurbishment that has taken place, everything is brand new. The rooms are nicely appointed and quite comfortable. This hotel has probably the best location in all of Paris. Most of the major attractions are within close proximity and easy walking distance. Just walk down the street and you will be at the river in less than 5 minutes. You can walk to the Louvre in less than 10 minutes. There are convenient metro and train stations also just minutes away. There are many great restaurants, bistros, cafes and bars in the neighborhood. Even though, the area is bustling, the hotel is on somewhat of a quiet street which is nice. We spent a lot of time looking for that perfect hotel for our Paris vacation and we are so glad to have found this place. We are looking forward to a return trip to Paris and a return stay at the Best Western Ducs De Bourgogne.

"Excellent location/great staff!"

5
31/03/2017

stayed 6 nights; Nathalie and her staff were so accomodating! The hotel is under renovation, but only during daytime hours and it really wasn't an issue. The location is just fantastic. 10 min walk to both the Louvre and Notre Dame. Restaurants and shopping right there. Nice breakfast daily and newspapers. The staff was always ready with suggestions, helping with transportation or suggesting a walking route for sightseeing. Will definitely be back.

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear M. Jensen, What an amazing review about your stay, thank you very much for taking the time to write such a detailed review! We are very happy to read that you enjoyed your stay at our hotel, also our central location. You feedback will be shared with all the staff members. We look forward to welcoming you soon in Paris. Best regards. Claire Gaillard Front Office Manager

"Amazing home away from home"

5
27/11/2016

This hotel has it All! Amazing location, amazing Staff! Juliette, Vivien, and the lovely lady at the desk on my departure day ( forgot her name). I always stay at this hotel when I am in paris and wow room 301 was Great! Amazing shower and the most technologically advanced toilet. Also, the breakfast buffet is well worth the euros. I will only stay here when I am in Paris, can't wait to return in April 2017 and see the complete rents.

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear srg4360, Thank you for your amazing review! We are glad you enjoyed your stay in our hotel especially in one of our refurbished Deluxe rooms. Thank you for your nice comments about our team and our breakfast. Please do not hesitate to contact us directly for your future stay in April 2017 on the following email address: [email protected] We will be pleased to offer you a rate. We look forward to welcoming you next year. Best regards Claire Gaillard, Front Office Manager

"Suberb friendly hotel"

5
14/10/2016

Used this hotel twice a year for 11yrs. Just returned from latest visit and stayed in newly refurbished room. Well furnished, new beds, new bathrooms and if you've this hotel before a nice new big lift. Staff friendly and welcoming as ever. Hotel is well placed for major attractions, Lourve, Notre Dame, good metro and bus access. After staying here 1st time never looked for another Hotel to stay at, a lot of that credit due to the staff.

Nathalie D, Responsable relations publiques at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Mr Barnes, What a amazing review! It is a great pleasure to accomodate you each time you are in Paris! We look forward to welcoming you for a future stay. Thank you very much Regards Claire Gaillard, Front Office Manager

"Bitter Taste in my Mouth. "

2
19/09/2016

I originally thought that I had the best deal (50% off on booking.com) however once we arrived we saw why! The hotel is under renovation inside and out. We were lucky to arrive on the weekend when there is no construction but it's 8.00am on Monday morning and you can hear builders inside and out of the building. The air con doesn't work and thankfully the lift is now working as other reviews I've read have said it wasn't. I would have liked to be notified that the reason for the special was because of renovations but nothing was mentioned in the months leading up to our stay. It definitely put a sour taste in my mouth. We also didn't get our room serviced as our family staying in the same hotel at the same time did. Quite disappointing. In other reviews I've read (one we checked in) they said the staff were very apologetic but we didn't get one sorry, we got a "as you can see we are renovating" I really do think they least they could do is give you a free breakfast for this inconvenience. Not worth the 50% off deal and it was still over £200 a night with the special. Otherwise the hotel is in a great location and very central.

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear HPH88, We would like to apologize for your experience at the Best Western Ducs de Bourgogne. We are currently on renovation to create bigger rooms for more comfort. We have already new refurbished rooms with air conditionning. Be aware that your comments will be take in consideration in order to improve the behavior of our team. As gesture of goodwill, we would like to offer you a preferential rate for a future stay with a VIP check-in in order to provide you a superior experience than the one you faced before. Please do not hesitate to contact me directly on my email address: [email protected] We remain at your disposal, Regards Claire Gaillard, Front Office Manager

"Disappointing "

2
19/09/2016

Rooms were booked early in year based on location & price. We were no aware of any renovation work at all until we arrived at hotel. We thought as it was the weekend it shouldn't be too bad. It was relatively quiet. No air conditioning do we were given a fan. All that did was move warm air around. Couldn't leave window open as the scaffolding was fight outside window. Couldn't tell what the weather was like. Very small room. No hotel information in room. TV on wall on an angle. Staff were friendly enough. Suggest that guests should be told if the state of the hotel & perhaps offering free breakfast may have helped.

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Shandster007, We would like to thank you for choosing Best Western Ducs de Bourgogne for your stay. We do apologize if we did not meet your expectations. Our hotel is on renovation in order to create bigger rooms for more comfort. It will be completed in 2017. We are glad you find our staff friendly. We really would like you to stay again in our hotel in order to provide you a better and superior experience. Please contact me directly for a future stay, especially when we will be refurbished and I will be pleased to offer you a preferential rate wih a VIP check-in. Again, we do apologize. We remain at your disposal, Regards Claire Gaillard, Front Office Manager

"Bad Mistake - Shameful Best Western"

1
30/08/2016

If ever there is a reason to use Trip Advisor beforehand, this could be it. I'm sure this hotel was good, and will be good, when it not BEING RENOVATED. We booked through Booking.Com , where the hotel description had not been updated. Meanwhile, over on the Best Western website there was a one-liner saying that renovation was being carried out. Our reservation was confirmed with no mention of the potential disruption. On arrival, we were met with full-height scaffolding outside the main hotel entrance. Over the next 30mins, the reception staff did her best, but she must have been well-practiced at apologising. She advised us to view our room before checking-in, and that the lift system was not working. She explained that there was no air-conditioning but that a portable fan had been provided. Thankfully, our allocated room was on the first floor (one up from reception). There was small portable fan, so we went to the window to improve the ventilation, opened the curtains and found the window obstructed by even more scaffolding up the rear of the building. We immediately returned to the reception, the reception staff found us another hotel in central Paris, and we left totally dis-satisfied with our experience of Best Western.

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear tim042016, We really understand your disatisfaction about our hotel and we do apologize. Our complete renovation will be finished in 2017. Our new lift is now working. New rooms with air conditionning are delivered this month. Our receptionnist advised you about the works upon arrival and let you have a look on the rooms to see if you would like to stay. As it was not the case, she found for you a room in one of our sister hotel. We always have a solution of relocation in case guests do not want to stay. As gesture of goodwill, we offered a free upgrade and a free breakfast on the new hotel you stay. We really try to make the stay pleasant for guests even if works are going on in our hotel. We hope you will give us a chance to provide you a superior experience for a future stay in Paris. Please do not hesitate to contact me. We will offer you a preferential rate with a VIP check-in. Again, we do apologize Regards Claire Gaillard Front Office Manager [email protected]

"Great location but under renovation"

2
14/08/2016

The 2* is for location only. Room was very very small. Elevator is out of order due to renovation. Our room was on 4th floor and had to climb stairs everytime. Day time construction noise. Breakfast is good but not worth 17 euros. The location is great with lots of food options and train station nearby. Louvre and notre dame are walking distance. Eiffel is little over a mile away. We used the train for commute, very convenient.

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Ranjan, First of all, we would like to thank you for commenting about your stay at our hotel and we underline that we really do apologize if we didn't reach your expectations. Regarding the size of the room, we are currently on renovation in order to create bigger rooms and feel more comfortable. Our hotel will be completely refurbished in 2017. Nevertheless, we will have the new rooms and the new lift in the beginning of September. Works are going on from Monday to Friday, from 9am to 4pm. We try our best to ensure guests have a pleasant stay even if works are going on. We are glad to know that you found our location convenient to explore Paris. For a future stay in Paris, especially when we will be refurbished, do not hesitate to contact us and we will offer you a great deal and a welcome VIP . Best Regards. Claire Gaillard, Front Office Manager

"Great location and price"

3
21/07/2016

I stayed for 1 night and the location is great for shopping and walking around Paris. Safe neighborhood for solo travelers as far as I could see. Lovely restaurants and cafes nearby. Has 24 HR reception and the staff are lovely. The reason I gave it a lower rating was due to the renovations. We were not told prior to arrival. There was noise and dust between 9-5 which in itself would have been no issue as my room was clean, bed was comfy, bathroom small but suitable. However Paris is currently going through a heatwave and due to the renovations they had no lifts or aircon. My room was on the top floor (90 or so steps!! ) and luckily I did not have to carry my luggage but I couldn't open my windows during the day as there was construction outside and the fan they have me was not really helpful until the sun came down and even then the night was so muggy! For the price and location and as I only stayed for 1 night, it was fine but if I was there any longer I'm sorry to say I would have moved hotels it was just too hot in that room. I'm happy to come back when the renovations are finished!!

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Vina W, Let us begin by thanking you for your review, we truly appreciate you sharing your experience at the Ducs De Bourgogne with the tripadvisor community. I also thank you for the compliments about the cleanliness and comfort of our rooms. We will be completely refurbished in 2017. Please do not hesitate to contact us for a future stay and we will be happy to provide you a superior experience in our hotel. Regards Claire Gaillard, Front Office Manager.

"Great boutique hotel in lesser traveled area"

5
18/07/2016

Traveled here with my wife on a tight budget. We decided to stay in a hotel around the major attractions to save transportation costs. This hotel was perfect for us. Just a few blocks from the Louvre and Notre Dame. About a mile walk to the Eiffle Tower. Perfect location for us. Don't be discouraged by the pictures of the hotel though. It is not a "modern" hotel with all those amenities. This is a boutique hotel meaning smaller rooms, less excess, etc. The included breakfast was delicious. The staff was very helpful and suggested several great restaurants within a few blocks of the hotel. If you want a hotel that is not a tourist trap but still close to the major attractions, go for this one.

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Sapper0398, We are very grateful for your kind review about our hotel and delighted to read that you enjoyed the location, the help of the staff and the breakfast. Be assured that we will share your satisfaction with the team. We look forward to your next visit. Kind regards Claire Gaillard, Front office Manager

"Booked and Paid BUT NO ROOM"

1
08/07/2016

We booked this hotel with the accommodation reservation desk at CDG airport When we arrived at the hotel they said they had no room available they had sold it and offered us a 3 star hotel a fair walk away it was cold and raining heavily. So we refused and booked another 4 star hotel. They have kept out money, no refund .

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Smarty10k, We would like to apologize for the situation you faced in our hotel. Please give us more details of what happenned by mail : [email protected] Please inform me about the name of the booking, your dates of stay and through which website you booked. We remain at your disposal. Regards Claire Gaillard, Front Office Manager

"Clean & Perfectly Located"

5
04/07/2016

I stayed here last week. I will preface my review by saying, yes, it is under construction. They told me this and apologized for it three times during check-in to make sure I was aware. My room was on the second floor, so they also told me there is no lift while it is under construction. They are very upfront about this. I don't think you'll find a hotel that is as clean and well located as this one, especially for the price point. You are a 10 min. walk from the Louvre, the Musee D'Orsay, and about a 12-15 min. walk from Notre-Dame & Saint-Chapelle. You are right by the Metro and several great places to eat. My room was average city size so smaller than in a non-major city, but comfortable and had all that I required. Construction did start at 7:30 am and there was noise, but I was already awake and heading out for the day. Bottom line is if you hate noise or not having a lift, don't stay here right now. However, if you want a fabulous deal in a great location that is clean with great customer service, this is the place with you. Everyone I talked to at the front desk was so nice and helpful. Very happy with my experience here!

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Emma Thompson, Reading your review is a real pleasure, thank you for your valuable compliments and appreciation of our staff and our hotel location. There is no doubt that being right in the heart of Paris offers a lot of possibilities and makes the trip much more enjoyable. We appreciate your comments regarding the renovation going on, we try our best to ensure our customers have a pleasant stay. We would love you to stay with us on your next visit to Paris, and we will make sure our staff gets your compliments and recognition; it's always a pleasure to hear that. Regards Claire Gaillard, Front Office Manager

"Escellent Hotel"

5
11/06/2016

The hotel is very well situated and the staff friendly and helpful;. The room was beautifully furnished with comfortable beds and was totally quiet. Gluten free breakfast was provided for my husband. We did not know about the renovation work and there was no lift but luggage was taken care of and we were not incnvenienced

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Ms Prentis, What an amazing review about your stay, thank you very much for taking the time to write such a review. We are very happy to read that you enjoyed your stay at our hotel. Also, I am glad to know that you found our location convenient to explore Paris and our staff friendly. We really hope to welcome you back soon, Regards Claire Gaillard, Front Office Manager

"disappointing hotel in an excellent location"

2
10/06/2016

While the hotel is beautifully located, it was being renovated when we stayed (2-6 June 2016) which meant there was no lift (one of us stayed on the fifth floor). No apology was offered and the noise of the renovations was relentless. There were no public spaces to sit and talk, no bar or other public facilities. Out two double rooms were tiny even for one person. It is definitely not a four star hotel and while some of the staff tried to be helpful, and while they gave us a 15% reduction on the price, on the whole there was a 'take it or leave it' attitude, most unacceptable.

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Ronit L, First of all, we would like to thank you for commenting about your stay at our hotel and I underline that we really do apologize if we didn't reach your expectations. Regarding the size of the room, we are currently on renovation in order to create bigger rooms and feel more comfortable. We do apologize if the team in reception did not have the good attitude, we really try our best to ensure that customers have a pleasant stay. Be assured taht your remarks will be shared with our team. There is a lounge area in Reception where you can have a sit and a drink. We do not have a bar in the hotel but there are many of them in our street. For a future stay in paris when we wiil be refurbished, do not hesitate to contact me and I will offer you a great deal and a welcome VIP . Again, we do apologize and we remain at your disposal, Warm regards from Paris. Claire Gaillard, Front Office Manager

"Paris Vacation"

3
08/06/2016

Comfortable European style hotel. Quite expensive but given it is in the centre of Paris and close to all the great amenities then overall value for money. Refurbishment work was ongoing during our stay which meant that staying in bed after 8am was impossible but the hotel will benefit from the work in the future as it is currently a little dated. Staff were great and very helpful can only give the hotel a big thankyou

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Andrew W, Thank you for choosing Best Western Ducs de Bourgogne for your stay. We would like to thank you for understanding that we need refurbishement in order to provide more comfort. We will create bigger rooms, the decoration will be new in all hotel. We are glad to read that you found our location convenient to explore Paris. We are fortunate to have many sites walking distance from our hotel and also a lot of metro lines to explore the city further. Our staff would like to thank you for your great review and hope you will stay again with us in the future, especially when we will be refurbished. We remain at your disposal, Regards Claire Gaillard, Front Office Manager

"35 YEARS AT THE DUCS DE BOURGOGNE"

5
17/05/2016

My family has been staying at the Ducs de Bourgogne for close to 30 to 40 years on a regular basis. I, my family, and my parents have always found the staff at the hotel to have been a great help with any request and absolutely wonderful as managers of the hotel. We have had special requests in the past and the request have been performed with an impeccable manner with the utmost attention to courtesy and with a professional manner. They are an excellent example of a truly well run hotel and I will continue to stay at the hotel. Thank you for you excellent service. Tony Taquey

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Mr Taquey, We would like to thank you for your wonderful review about The Best Western Ducs de Bourgogne. We will share it with all the team. Your loyalty and your satisfaction are our greatest rewards. We look forward to welcoming you for your next stay! Regards Claire Gaillard, Front Office Manager

"Just what we were looking for"

4
12/05/2016

The location was perfect & the price affordable. Yes it was under construction but I found that it was little or no interference to us as we spent most of time in the city. We did not have breakfast at the hotel. Staff was quite helpful & friendly, all spoke excellent English. They surprised me with champagne on my birthday.

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Paulagrav, What an amazing review about your stay, thank you very much for taking the time to write such a detailed review. We are very happy to read that you enjoyed your stay at our hotel and you found the location perfect. You feedback will be shared with all the staff members. We hope to welcome you again in the future. Best regards. Claire Gaillard, Front Office Manager

"I'm sure it's a nice hotel...when it's not a building site!"

2
08/05/2016

I'll be brief. We arrived late on a Friday to find the hotel hiding behind much scaffolding. We were then informed major renovations were in progress. No **** Sherlock! The lift was not in service...we were on the fourth floor. The room was small, approx 7 by 11 feet. The room was clean, the bed was comfy. The view was scaffolding. The bathroom was small, well appointed and clean. The maid service was good. A safe was advertised...there was no safe. Breakfast was a disaster. The dining area is minuscule. We went down in the middle of the service. Three hot food trays were empty. There was one crepe, no plates and not one clean table. We sat for five minutes. Nothing was attended to and we didn't darken breakfasts doorstep again. There were no workmen Saturday morning - we slept well. There were no workmen Sunday morning - we slept well. Half eight am Monday morning...WORKMEN. Thank goodness we weren't there mid-week. In summary then I think it's unforgivable to not be informed of major work in progress and to be charged full price. To end on a high, the front desk staff are very friendly!

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear thekins101, We would like to thank you for choosing Best Western Ducs de Bourgogne for your stay. We are currently on renovation in order to create bigger rooms for more comfort. We will have our new rooms and a new elevator in the begginning of July. As we have no lift, we have porters available 24hours in order to help you with the luggages. We try our best to minimise the impact of the works. We are truly sorry if it was the case during your stay. Regarding your breakfast experience, we do apologize. Be assured that measures will be settled with the team in order to avoid this situation. We are glad you find the hotel clean, the bed comfortable and our staff friendly. Our renovation will be finished in November. We will be happy to welcome you back at this time. Please contact me directly on my email address for your next stay and I will do offer you a preferential rate. We look forward to welcoming you back soon. Regards Claire Gaillard, Front Office Manager [email protected]

"marriage proposal"

5
08/05/2016

could not fault any of the staff, They were all very helpful and friendly and went out of there way to help us,we cannot fault them. The hotel is in a beautiful location. We would highly recommend this hotel. We would like to take this opportunity to thank Nathalie, Celine.Tiana and staff for making our visit extra special.

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Landlord1961, I would like to thank you so much for choosing the Best Western Ducs de Bourgogne and for taking the time to share your valuable feedback. It is always a pleasure to get great reviews from our guests and to know that they enjoyed their stay with us. I am glad to read that you appreciated our location and the professionalism of our team. We truly hope to have the chance of welcoming you again very soon. Best wishes, Claire Gaillard, Front Office Manager

"Book and paid at CDG airport hotel booking desk"

1
28/04/2016

Arrived at the hotel's crowded tiny reception and was told there was no room available. They had emailed me that they had booked us in to a none Best Western 3 star hotel 10 minutes walk away. We didn't accept this and told the man on reception to refund our payment. I called a friend who arranged another hotel. We didn't get a refund, we over heard the receptionist's conversation in French basically saying they had resold the room at a higher price and booked us in to one of their partner hotels..(Je revendu à un prix supérieur les ai un hôtel partenaire) Contacted Best Western UK, who said you must call the help desk in the USA who said they can't help call Best West France ........... No Help

"Best Western Ducs De Bourgogne Stay"

3
19/04/2016

They location and cleanliness was very good and so as most of the staff. However, your hotel is under renovation and this should say on your website so as a customer I have a choice to book or not. I did not have any view from my window as the scaffolding and a sheet was covering my view. Lady at the reception after taken all the details including my credit card details explained to me that I have room at 5th floor even I have issues with my knees but there were no other rooms available. I requested for a English electric plug so I can use my laptop and she said I have to come down from the 5th floor to get my plug :-)

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Riministreet, Thank you for taking the time to write a review about Best Western Ducs de Bourgogne. We are glad to read that you found our location convenient to explore Paris and you found our hotel cleanly. We are very grateful for your kind comment about our staff, we will let them know. We have well noted your remark regarding the plug and the fact that you have to come down. We do apologize, we made a meeting with our team to discuss about it so that it does not happen again. We are currently on renovation in order to create bigger rooms for more comfort. Hotel will be fully refurbished. We will have new rooms and a new elevator in the beginning of July. We look forward welcoming you in the future and especially when we will be refurbished. Do not hesitate to contact us directly for your next stay. Kind regards, Claire Gaillard, Front Office Manager

"Valuable Hotel"

4
17/04/2016

I stayed 2 nights on April 2016. Positive : Location is very close to RER (very convenience if you go to/from CDG or Orly just one intersection from the RER Chatelet station ) and also the hotel locates in the hub of of PAris city ,It's just 5 mins to Louvre ,Opera or Notre Dam church or else,one metro line direct to Gallery Lafeayett ,Bathroom have bathtube ,hair dryer, soap ,body lotion,Bed is also comfort from the tried day,Staffs are also nice and helpful. Negative : room very small but I think it's as same as others hotels in Paris .In the room it's space for 2 big luggage (20" and 24") and then I couldn't walk in the room ,have to stay on bed.There are TV ,wardrobe desk and a couple bed tables and refrigerator.No drinking water for guest.

Nathalie D, Responsable réception at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear M. Peach b, Thank you for taking the time to review your stay at the Best Western Ducs de Bourgogne. For your information, we are currently on renovation in order to create bigger rooms to provide more comfort to guests. We are sorry to read that there was no drinking water in the room. Be assured that this omission will be reported. We do provide free bottle of water in each room. There are also at your disposal a bottle of water and a bottle of sparkling water in the mini bar. We are glad you enjoyed the location of our Hotel and you find our staff nice and friendly. Thank you to contact us direcly for future stay, we will be at your disposal. We look forward to welcoming you again in our Hotel. Regards Claire Gaillard, Front Office Manager

"Not a 4 stars hotel"

3
15/04/2016

It should be a 3 stars hotel. Small rooms with small poor bathrooms. No welcome kit at all. Old rooms and half of the hotel under refurbishment, so really noisy all day long. Elevator out of order for all my stay (3 days). Poor breakfast, but very expensive, in a dark room.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guests, First of all, we would like to thank you for commenting about your stay at our hotel and I underline that we really do apologize if we didn't reach your expectations. Regarding the size of the room, we inform you that some works of renovation staretd and few months in order to create bigger spaces and feel more comfortable. By the way, we hope that we will have the pleasure to welcome you soon after this. Do not hesitate to contact me directly if you need to talk about what happened. Then, I would be more than happy to welcome you personally in a soon future. Warm regards from Paris Nathalie Dupont

"Dissapointed"

5
08/04/2016

I really cannot give a true review of this hotel as the lift was out of use due to refurbishing. My designated room was on the 6th floor so I used the stairs "phew" to say the least I was out of breath. I asked to change floors but unfortunately the hotel was complete. Celine, the lovely receptionist, found me an alternative hotel room Best Western on boulevard Sebastopol which had undergone refurbishing and was delightful. I sincerely hope, when the work is finished at Ducs de Bourgogne, I will have the opportunity to stay at this hotel.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Margaret, Thank you very much for taking the time to write such a detailed review. You feedback will be shared with all the staff members. If you want come next time send us e-mail. Will be a pleasure to welcome you. Best regards Nathalie Dupont

"Excellent location"

4
31/03/2016

The rooms are a bit on the small side even the superior rooms but all nicely decorated and maintained. The staff were really welcoming and the hotel is in an excellent location with easy access to all part of the city main attraction.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Madam F, What an amazing review about your stay, thank you very much for taking the time to write such a detailed review. I am very happy to read that you enjoyed your stay at our hotel. Also, I am glad to know that you found our location convenient to explore Paris. Regarding the size of the room, we inform you that some works of renovation started since few months in order to create bigger spaces and feel more comfortable. By the way, we hope that we will have the pleasure to welcome you for your next trip in Paris. Best regards. Nathalie Dupont

"Renovation stay"

4
18/03/2016

We were staying near Disneyland in Paris and decided to spend one night in the heart of Paris to enjoy shopping and tours. Location is the key to a great vacation. The hotel bed was large, the room is small and bath. The decor was nice, the hotel is going through renovations.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guests, What an amazing review about your stay, thank you very much for taking the time to write such a detailed review. I am very happy to read that you enjoyed your stay at our hotel. Also, I am glad to know that you found our location convenient to explore Paris. By the way, we hope that we will have the pleasure to welcome you for your next trip in Paris. Warm regards from Paris Nathalie Dupont

"Exactly the kind of behavior I hate!"

2
07/03/2016

What I hate the most is being fooled ... and this is exactly what happened to me at this place. First, I would like to meet he person who gave this place 4 stars, no way. Second, this hotel is under construction and the elevator is shut down. They obviously did not mention it when I booked the room but, don't worry for them, they charge the full rate! To be fair, there is one positive: very good and central location.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guests, First of all, we would like to thank you for commenting about your stay at our hotel and I underline that we really do apologize if we didn't reach your expectations. Regarding the size of the room, we inform you that some works of renovation started since few months in order to create bigger spaces and feel more comfortable. By the way, we hope that we will have the pleasure to welcome you soon after this. Do not hesitate to contact me directly if you need to talk about what happened. Then, I would be more than happy to welcome you personally in a soon future. Best regards. Nathalie Dupont

"Disappointing"

2
07/03/2016

Hotel looked great in the pictures, but we were allocated a box room in the attic on the top (6th) floor - very pokey and ill-appointed, and very different to the nicely furnished rooms shown in the pictures on the website. The bathroom was tiny, with the smallest bath I've seen... It didn't help that the lift was out of order - apparently they've been having problems with it for some time - but that's quite significant when your room is on the 6th floor and you have suitcases to carry up and down... Fortunately we were booked for only one night. Check-in was quick & easy and we were given Wifi logins which worked well, but check-out very slow: the clerk seemed to be checking multiple systems to track down that we'd prepaid. It would be helpful to publish honest photos of the smaller, less well-furnished rooms (and bathrooms) and make clear their categorisation, so people are not misled into thinking that they'll get a room like those currently shown on the website. If those rooms are cheaper, then some people may be very happy with them. Unfortunately, we'd expected something very much better.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guests, First of all, we would like to thank you for commenting about your stay at our hotel and I underline that we really do apologize if we didn't reach your expectations. Regarding the size of the room, we inform you that some works of renovation started since few months in order to create bigger spaces and feel more comfortable. By the way, we hope that we will have the pleasure to welcome you soon after this. Do not hesitate to contact me directly if you need to talk about what happened. Then, I would be more than happy to welcome you personally in a soon future. Warm regards from Paris. Nathalie Dupont

"Great stay in Paris during COP21"

4
30/12/2015

What truly made the stay at the Ducs de Bourgogne exceptionel was the staff at the reception, always super friendly, full of connections and eager to assist in any way possible to make your stay easier. This time of the year, a few weeks after the attacks and with another 40,000 registered people attending the climate change conference at Le Bourget, my stay at the Ducs, made all the difference and allowed me to enjoy Paris to the fullest with its ideal location in the 1st Arrondissement right next to the Louvres and 2 minutes walk from the RER and metro - plus an amazing restaurant life in a radius of 300 metres! The rooms are exactly what you see on the picture, furniture and decor included. They are typical small Paris hotel rooms - best to be single - but they had fridge, and a good desk, free wifi in rooms and a very comfortable bed and bathroom. The breakfast provided is full breakfast - which is not the norm in these smaller hotels and excellent. Overall, perfect for a business trip while enjoying Paris to the max. I will stay here again if I have a chance to return to the City of Light.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, What an amazing review about your stay, thank you very much for taking the time to write such a detailed review. I am glad to read that you found our location convenient to explore Paris. We are fortunate to have many sites walking distance from our hotel and also a lot of metro lines to explore the city further. I am very grateful for your kind review about our hotel and delighted to read that you enjoyed the comfort and size of our rooms. Be assured that I will share your satisfaction with the team. By the way, we hope that we will have the pleasure to welcome you for your next trip in Paris. Best regards, Nathalie Dupont Hotel manager

"good but not exceptional"

3
17/12/2015

Stayed in Superior room. It looked pretty standard. Furniture in absolute need of renovation. Matress was perfect for my taste. Did not have breakfast, so cannot comment. Helpful staff. Excellent central location. I have stayed in several hotels in Paris as I travel frequently for business, this one did not stand out but I would not complain either. The price would be easily plus 100euro per night if the place is renovated. So three stars overall to push to that direction.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, First of all, we would like to thank you for commenting about your stay at our hotel and I underline that we really do apologize if we didn't reach your expectations. Regarding the size of the room, we inform you that some works of renovation should start in few months in order to create bigger spaces and feel more comfortable. By the way, we hope that we will have the pleasure to welcome you soon after this. Also, I am glad to know that you found our location convenient to explore Paris. By the way, we hope that we will have the pleasure to welcome you for your next trip in Paris Best regards, Nathalie Dupont Hotel manager

"Very good!"

5
01/12/2015

our stay in Paris was pleasant. the hotel is very comfortable, clean, very comfortable bed and room, although a bit small. The hotel has one perfect location to traveling and the staff is polite and helpful. My opinion is absolutely positive

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, I wouldn't be able to describe my hotel's location better than you, thank you so much for your review. I'm pleased to know you enjoyed your Paris trip and that Ducs de Bourgogne contributed in making it a good experience. I will make sure that the staff gets the recognition they deserves for being so kind to you. If you come back to our hotel, I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best ? A bientôt Nathalie Dupont Hotel manager

"ideal location in Paris"

5
28/11/2015

Central location to the Louvre and other sites as well as to various means of public transport.; very friendly staff. The (small) size of the room correlates with the location and the price. For me this package was well acceptable.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, I'm very thrilled to read your amazing review about our hotel, and I will make sure our staff gets the recognition they deserve. about the size of our room we are pleased to inform you that we will start very soon some renovation work in purpose to create bigger and more comfortable room. Please introduce yourself to me next time you visit us, and we'll make sure you get the best treatment you deserve. I hope to have you among us very soon. Best regards, Nathalie Dupont, Hotel Manager

"Liked this hotel because of staff and location"

3
11/11/2015

We would stay again because we loved location and staff however there were issues. The first room we were put in had no heat, tv did not work, and some of the lights did not work. They did accommodate us immediately and moved us to another room. The breakfast room is in the basement - very dark - we never ate there. Hotel is in walking distance to everything we wanted to see and many great restaurants. Mixed bag. You have to love the location though.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, First of all we would like to thank you for sharing your experience in our hotel. I personally thank you for you nice comment especially about the hotel staff and the location. Concerning the issues mentioned Let me personally assure you that they will be taken into account. We love our guests and no matter what big investments we need to make as long as it will guarantee our guests comfort and happiness. If you come back to our hotel, I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best ? Best regards, Nathalie Dupont Hotel manager

"3 day break"

4
10/11/2015

Central hotel. Staff friendly and helpful. Room nice ,clean although small had everything needed. We got a special rate ,not sure we would have paid the going rate. But all in all we had a great three days. Can't rate breakfast we did not eat in 17 euros each seemed steep. But in fairness we only wanted coffee and croissants. If we see another offer we most definitely will go again.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, I'm pleased to know that you enjoyed your Paris trip and that Ducs de Bourgogne contributed in making it a good experience I personally thank you for you nice comment especially about the hotel staff and the location. We greatly thank you for your review, and we hope to have you soon with us. Best regards, Nathalie Dupont, Hotel manager

"Very pleasant stay"

4
03/11/2015

We were very pleased with the hotel, the staff and service. Sleep was the big problem - the room was hot and we didn't seem able to use the air conditioning well enough to cool it. We threw open the windows onto the little balcony but of course being in such a central area there was the sound of revellers at night and then the building works starting up in the morning. There is clearly a lot of development in the area!

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, First of all we would like to thank you for sharing your experience in our hotel. I personally thank you for you nice comment especially about the hotel staff and the location. Concerning the AC issue, as you have seen the weather in Paris is very unpredictable that is why for a better comfort since the 15/10/2015 the AC has been switched into the hot temperature. We sincerely hope to welcoming your for your next trip to Paris. Best regards, Nathalie Dupont Hotel manager

"Good hotel"

3
29/10/2015

I stayed in this hotel because of business porpoise. Hotel have perfect location and good access to subway. Reception was really perfect speaking many languages. Room itself was small but OK if you stay only for night. What was really terrible was view from window to central dirty and dark light well. What surprise me more that my room wasn't tide up after first night. Overall hotel is good with really nice price in Paris city center.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, First of all i would like to thank you for taking the time to review our hotel. I were very very pleased to read your review, and beside our duty to make our guests' holiday as best as it can get, it's also our pleasure to put a smile on people's face and spread good energy. Concerning the size of our rooms, we would like to inform you that we will start some renovation work very soon in order to create bigger and more comfortable spaces. If you come back to our hotel, I would love to have the opportunity to speak with you directly, so please ask for me. We greatly thank you for your review, and we hope to have you soon with us. the whole staff and I wish you the very best of luck, A bientôt ? Nathalie Dupont Hotel manager

"Very central hotel"

3
27/10/2015

Rooms needed to be redecorated. Especially the carpet and the bathroom. Very friendly personell. They are ready to help, if possible. Breakfast could be improved. The hotel is in the middle of the most interesting sights, just a walk away.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, Thanks very much for your review, my team and I truly value it. I appreciate what you said about the hotel's staff. Regarding the size and the style of the room we inform you that some works of renovation should start in few months in order to create bigger spaces and feel more comfortable. And many changes will be implemented Inside of our rooms but also the breakfast service. that is why all the guests feedbacks are very important for us in order to constantly provide you the best service. By the way, we hope that we will have the pleasure to welcome you soon after this. Best regards, Nathalie Dupont Hotel manager

"A nice place to stay in Paris"

5
19/10/2015

In Paris on Business - a very nice hotel - clean, comfortable. Wifi in the room was easy to set up. The bed was very comfortable - i slept well!. I was pleased with the friendliness of the staff, who were very helpful...what more could i ask? - Right in the heart of Les Halles! recommended.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, Thank you very much for your wonderful review, as you already mentioned; the location of our hotel is its strongest asset. let me share a secret with you; we always make special prices to our loyal guests who come back to visit us, so don't hesitate to contact us directly prior to your next visit. We'll be delighted to make you experience Ducs de Bourgogne like never before, especially that our hotel is about to be completely renovated! Sincerely, Nathalie Dupont Hotel manager

"I love Paris"

4
18/10/2015

Had a great time. Location excellent right beside Pont Neuf exit of Chatelet station, so access to everything. Local restaurants excellent. Easy walk to Louvre, Notre Dame and Pompidou centre. Really handy position and good value for Paris. Very happy

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, I wouldn't be able to describe my hotel's location better than you, thank you so much for your review. I'm pleased to know you enjoyed your Paris trip and that Ducs de Bourgogne contributed in making it a good experience. We look forward to welcoming you again with us, and don't hesitate to call us to let us know more about your previous experience in Ducs de Bourgogne. Sincerely, Nathalie Dupont Hotel manager

"Typical Paris hotel"

3
07/10/2015

People were nice and accomodating, but rooms are quite small. Some furniture in need of repair. From what I have been told, a typical Paris Hotel experience. Location is great for Notre Dame and the Louvre. Car to and from airport about 60 euros each way, but worth it

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, I wouldn't be able to describe my hotel's location better than you, thank you so much for your review. Regarding the size of our room we are pleased to inform you that we will start very soon some renovation work in purpose to create bigger and more comfortable room. We hope to welcoming you among us for your next trip to Paris. Best regards, Nathalie Dupont, Hotel Manager

"Small room, great hospitality."

4
05/10/2015

Like some of the other reviewers I though the room too small - at the price I think one should get better, even if it is in a prime location. The lift was the smallest I have ever seen! Apart from that, I ended up really enjoying my stay thanks mainly to the great staff, the fantastic location and the cleanliness of the room. I also requested a quiet room - which I got, and slept well.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, I'm very thrilled to read your amazing review about our hotel, and I will make sure our staff gets the recognition they deserve. about the size of our room we are pleased to inform you that we will start very soon some renovation work in purpose to create bigger and more comfortable room. Please introduce yourself to me next time you visit us, and we'll make sure you get the best treatment you deserve. I hope to have you among us very soon. Best regards, Nathalie Dupont, Hotel Manager

"Great location"

5
29/09/2015

This was our first time visiting Paris as a couple and we were most pleased during our one week stay. The hotel was a 1 block walk from a Metro/RER station and a short stroll to Pont Neuf. We love to walk and enjoyed being able to walk along the Left Bank and Ile de la Cite, to the Louvre, Notre Dame, the Conciergerie, Pompidou Center. Our 1st floor room had no view but was cute, quiet, private, and very clean. It was similar to boutique hotels in other European capitals. We enjoyed the room's seating area, the Internet connection,and the queen size bed. The staff was friendly, accommodating, and very helpful in providing us with clear directions to museums, etc., as well as what Metro stops and metro changes we needed to make. There were plenty of nearby cafés for breakfast and a market, as we considered the hotel breakfast too dear. An excellent value, we would highly recommend Best Western Ducs de Bourgogne and would stay there again in the future.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, What an amazing review about your stay, thank you very much for taking the time to write such a detailed review. I am very grateful for your kind review about our hotel and delighted to read that you enjoyed your stay with us. Be sure that your comments will be shared with the whole staff. We hope to welcome you again for you next trip in Paris. Warm regards from Paris. Nathalie Dupont Hotel manager

"Great Location, Great service"

4
26/09/2015

This was my first visit to Paris. I travelled with my family and we had taken 3 rooms in the hotel. The hotel is centrally located close to the Louvre , Notre Dame, etc and the Metro station. I stayed there for a week and thoroughly enjoyed my experience at Best western. The staff at the front desk, Floriane, Tiana and Tibhout and their manager Ms Nathalie were extremely helpful. The rooms are small but comfortable. I would like to suggest that the breakfast menu could include a few more vegetarian options, since we stayed there for a week and found the choice of items to be the same. Overall it was a great stay and would definitely stay there again.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, I wouldn't be able to describe my hotel's location better than you, thank you so much for your review. I'm pleased to know you enjoyed your Paris trip and that Ducs de Bourgogne contributed in making it a good experience. I will make sure that Thibault Floriane and tiana get the recognition they deserve for being so kind to you! See you soon, à bientôt Hotel manager Nathalie Dupont

"If you need AC this is NOT the hotel for you!"

3
25/09/2015

First off let me start by stating that the gals at the front desk were unbelievable. They were extremely helpful in all aspects. This was our first time in Paris and they helped us with booking some of the tours that we wanted to go on, had great recommendations for places to eat and were all around helpful. With that said, as my title states if you are in need of an air conditioned room this is NOT the hotel for you! When we got to our room we immediately noticed that the AC wasn't working. Figuring it needed a bit of time to cool the room off we went exploring and when we came back the room was just as hot as it was when we left. The next day we let the front desk know and they came in, fiddled around, looked at the vent and declared that the "vents were pointed in the wrong direction" (they weren't). To try and rectify the matter they gave us a fan which, while the gesture was greatly appreciated, the fan was sub-par as well. We ended up leaving the window open while we were in the room to get some air circulating through. Halfway through the trip we decided we just couldn't take it any longer and they moved us to the room next door. Which had no air conditioning as well. While we were moving our items from one room to the other I stood in front of the vent in the first room and it actually felt as though HEAT was coming through the vents instead of cool air!! We bumped into another person staying at the hotel on the stairs and asked about their AC and she said that they didn't have any either so I think it's something that is wrong with the system. Upon check out we let the girl at the front desk know that neither room had AC to which she replied that it "was not possible". They did, however, deduct money from the bill to compensate for the inconvenience which was greatly appreciated. If they were to fix the issue with the AC in the rooms I would definitely stay there again. It was in a central location within walking distance of a lot of the attractions and again, the staff was super friendly and helpful. Had the AC been working this review would have been 5 stars.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, Thank you for taking time in order to write such a good review about our hotel and the staff. I'm pleased to know you enjoyed your Paris trip and that Ducs de Bourgogne contributed in making it a good experience . Moreover we have addressed the A/C issue, and we can assure you that this inconvenience will not occur in the future. We want you to know that we truly enjoy sharing our passion for hospitality with visitors and want you to walk out the door feeling refreshed. We hope to welcoming you again for your next trip in Paris. A bientôt Nathalie Dupont Hotel manager

"BASIC ROOM"

3
11/09/2015

I stayed in a basic room and it was very pricey for what it was. Although this is right in the city centre! The door was too short comparing the hight and light was filtering in, disturbing my sleep. The room is very small. I like the hotel because it's a very convenient location and has very accomodating staff. I am going back in January. Hopefully in an upgraded room.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, I wouldn't be able to describe my hotel's location better than you, thank you so much for your review. I'm pleased to know you enjoyed your Paris trip and that Ducs de Bourgogne contributed in making it a good experience. Concerning the size of our rooms, we would like to inform you that we will start some renovation work very soon in order to create bigger and more comfortable spaces. If you come back to our hotel, I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best A bientôt Nathalie Dupont, Hotel manager?

"Great Hotel in the 1st"

4
08/09/2015

Staff was exceptional. Room was small but clean and perfectly fine for what was needed. Only issue was some of the power was off at times. Some lights/TV did not work after the first night but outlets worked for charging electronics. Still a great stay in the heart of Paris.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, First of all let me thank you personally for taking in order to write such a nice review about your recent stay in our hotel. I also thank you for the compliments about the hotel staff Concerning the size of our rooms, we would like to inform you that we will start some renovation work very soon in order to create bigger and more comfortable spaces. If you come back to our hotel, I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best ? Nathalie Dupont Hotel manager

"HORRIBLE EXPERIENCE"

1
07/09/2015

My two friends and I (three eighteen year old girls) were in Paris a couple weeks ago and had booked two nights in this hotel months in advance. Upon arrival in the morning we checked in our bags and the lady at the front desk said we could come back any time later that evening to check in and get our room. We came back to the hotel around 10:30 PM and to our surprise the man at the front told us that they didn't have a room for us and the whole hotel was full. The man was not helpful one bit. None of this was our fault. We showed him all the confirmation and booking e-mails we received and it was ultimately their mistake. We were shoved out to the street with no other option but to call numerous other hotels in hopes they weren't all booked. I would never recommend this hotel to anyone.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, First of all we would like you to know that we really do apologize about this curious situation. An overbooking issue may happen in our hotel but in that case our staff are trained in order to find the better solution to the guest. Because providing our guests with the best possible hospitality and service has always been our mission. We are sorry again about this unwanted situation. And I can personally assure you that this inconvenience will not occur in the future. If you come back to our hotel, I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best . Nathalie Dupont Hotel manager?

"Technically 4-star but you will be very disappointed !"

2
06/09/2015

Google the star rating system for Paris hotels to understand why technically this is a 4-star hotel but in reality it is a very poor quality hotel in a fairly decent neighborhood for visiting the Louvre. The rooms are tiny, beds are horribly uncomfortable, the bathrooms are motel quality, the AC didn't work, the walls are paper thin, the elevator is even smaller than a typical Parisian hotel elevator, the carpet in the room was filthy, the fluorescent light bulbs in the room were different colors, the breakfast room was dingy and dark, the wifi was poor -- and all this for a big price! They charge 4-star prices because they are allowed, but it is a travesty. I do not recommend this hotel under any circumstances.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, First of all, we would like to thank you for commenting about your stay at our hotel. Please accept my sincere apologies for not delivering the service and experience that you were expecting. Do not hesitate to contact me personally if you would need to talk about it. We also inform you that we will start some renovation work very soon , therefore all your feedbacks will be taken Into account. We invite you to come back again in a few months, then you will be able to appreciate our brand new bigger rooms. Best regards, Nathalie Dupont Hotel manager

"Ducs Is at the Center"

4
04/09/2015

A great location. Close to many bus lines connecting all of Paris, avoiding Metro and RER long walking and stairs. Only negative the air conditioning sometimes did not cope with the heatwave. My double room was ample size, contrary to reviews I read prior to my trip.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, First of all I personally would like to thank for taking time to write such a very nice feedback about your experience in our establishment. I am glad to hear that you have enjoyed your stay in our centrally located hotel. Concerning the air conditioning, we kindly inform you that the problem is solved. We hope to welcome you again for you next trip in Paris. Best regards, Nathalie Dupont Hotel manager

"Wonderful staff"

5
03/09/2015

We had a wonderful stay at the Best Western Ducs De Bourgogne! The location is amazing, close to many sights like the Louvre, Notre Dame, and there are many restaurants and shopping nearby. Metro and supermarket also just around the corner. The staff is amazing and always ready to help. We really enjoyed our stay!!

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, What an amazing review about your stay, thank you very much for taking the time to write such a detailed review. I am very grateful for your kind review about our hotel and delighted to read that you enjoyed your stay with us. Be sure that your comments will be shared with the whole staff. We hope to welcome you again for you next trip in Paris. Warm regards from Paris. Nathalie Dupont Hotel manager

"many thanks for wonderful service"

5
31/08/2015

The room was small but completely adequate and beautifully decorated. The staff went out of their way to help me in a variety of ways. i would recommend this hotel to my friends and family and would stay there again.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, It is a great pleasure to read such a very nice comment about your stay at our hotel. The whole staff and myself would like to thank you for your high rate. It is particularly gratifying to know that we meet all your satisfaction, and making your experience unforgettable. It will be a great pleasure to welcoming you again for your next trip in Paris. Warm regards from Paris. Nathalie Dupont Hotel Manager

"Positive review"

4
25/08/2015

Great location in the center of Paris. Staff extremely available and kind. Just a note about our room which was located on the attic: it was a little bit too small, but anyway confortable and clean. Good international breakfast. I recommend a stay in this hotel.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, I am glad to read that you found our location convenient to explore Paris. We are fortunate to have many sites walking distance from our hotel and also a lot of metro lines to explore the city further. I am very happy to read that you enjoyed all the services provided by the whole staff. Be sure that your comments will be shared with the whole staff. We also inform you that we will start some renovation work very soon , therefore all your feedbacks will be taken Into account. We invite you to come back again in a few months and for a longer stay, then you will be able to appreciate our brand new bigger rooms. Warm regards from Paris, Nathalie Dupont Hotel manager

"Great location"

4
24/08/2015

Great location for all tourist areas of Paris. Back rooms were very quiet. Breakfast was inconsistent. Many restaurants in surrounding blocks. Pricey but all of Paris is expensive. Overall a good value.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, I am glad to read that you found our location convenient to explore Paris. We are fortunate to have many sites walking distance from our hotel and also a lot of metro lines to explore the city further. Your opinion is really important for us, be sure that your comments will be shared with the whole staff. Kind regards, Nathalie Dupont Hotel manager

"Nice experience"

4
24/08/2015

The hotel was pretty good, Rooms are small for 4 star hotel. The breakfast was perfect. All the employees are really helpers. The best thing is the location, really close to the Louvre. In front of the hotel you could rent bycicles, this is other advantage.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, I am glad to read that you found our location convenient to explore Paris. We are fortunate to have many sites walking distance from our hotel and also a lot of metro lines to explore the city further. Your opinion is really important for us, be sure that your comments will be shared with the whole staff. Best regards, Nathalie Dupont Hotel manager

"Good spot in Paris"

4
17/08/2015

Hotel is in convenient location, close to transport and cafes. Directions to hotel are not good. Traditional furnishings, comfortable, windows that open and air conditioning in room. Very busy front desk but helpful staff.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, We would like to thank you very much for taking time to write such a detailed review . I am glad to hear that you have enjoyed your stay in our centrally located hotel . I am very happy to read that you enjoyed all the services provided by the whole staff. Be sure that your comments will be shared with the whole staff. We hope to welcome you again for you next trip in Paris. Warm regards from Paris. Nathalie Dupont Hotel Manager

"Location Location Location"

5
12/08/2015

Best Location, walking distance to some of the major sights, lovely to walk along the river bank day or night, lots of people having picnics or just watching the world go by. The hotel is very clean the staff are excellent & only to pleased to help in any way,kettle in the room for tea or coffee was great. Please note this is a small hotel in the middle of Paris and hence the rooms are small do not let this put you off unless you intend to spend a lot of time in your hotel room. Lots of places to eat close by ( ate breakfast by the river in the sunshine) Did not use the Metro just walked or used our two day tour bus pass (they will book you this at the hotel) I look forward to going back

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear guest, It is a great pleasure to read such a very nice comment about your stay at our hotel. The whole staff and myself would like to thank you for your high rate. It is particularly gratifying to know that we meet all your satisfaction, and making your experience unforgettable. It will be a great pleasure to welcoming you again for your next trip in Paris, we hope for a long stay this time. Warm regards from Paris. Nathalie Dupont Hotel Manager

"2 nights in Paris"

5
30/05/2015

Staff is very courteous and helpful. Room is small as you would expect in Europe, but it is very clean and comfortable. Bathroom is excellent and very clean, also has a good shower. Hotel is a great value for the location, which is one block from the Seine and one block from the Louvre, and very close to a Metro station. Internet was also good and reliable. Overall a great choice in central Paris!!

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Guest, I wouldn't be able to describe my hotel's location better than you, thank you so much for your review. I'm pleased to know you enjoyed your Paris trip and that Ducs de Bourgogne contributed in making it a good experience. Be aware that your comfort and well-being is our number one priority and we would never compromise it! We greatly thank you for your review, and we hope to have you soon with us. The whole staff and I wish you the very best of luck, Best regards, Nathalie Dupont, Hotel manager

"Very Kind"

4
14/12/2014

The stuffs are very kind and it made me happy. One stuff kept smiling all the time and had a humorous. I naturally talked to him. And I felt comfortable like being in my home. I'll stay in this hotel again when I visit in Paris.

Nathalie D, Directeur général at BEST WESTERN Ducs De Bourgogne, responded to this review
Dear Manabu F, It is a great pleasure to read such a very nice comment about your stay at our hotel. The whole staff and myself would like to thank you for your very nice comment. It is particularly gratifying to know that we meet all your satisfaction, and making your experience unforgettable. It will be a great pleasure to welcoming you again for your next trip in Paris, we hope for a long stay this time. Warm regards from Paris. Nathalie Dupont Hotel Manager