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Best Western Premier Hotel Opera Faubourg, Paris

4.0/5  - basé sur 619 notations.
49-51 rue La Fayette, 75009, Paris, France - See map
Best Western Premier Opera Faubourg - Exterior The Best Western Premier Opera Faubourg is ideally located in the center of Paris. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

In the heart of the 9th arrondissement of Paris, perfectly located between Montmartre and the Drouot antiques district, not far from the Garnier opera house and the famous Parisian department stores, the 4 star Best Western Premier Opera Faubourg (formerly Hotel Jules) invites you to sample its very British blend of contemporary design and vintage style. With its 103 rooms, this surprising 4 star Parisian boutique-hotel has just been completely transformed allowing you to experience 2 types of ambience, one decidedly British, both chic and slightly off-beat, while the other is pure vintage 60s and 70s. Close to the Gare du Nord, Gare de l’Est and Gare Saint-Lazare train stations, the Best Western Premier Opera Faubourg is also well served by public transport (Metro lines 7, 9 and 12). It is the perfect place for your business and/or leisure trips to Paris.

Best Western Premier

Hotel Opera Faubourg

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 619 guest reviews
NOTE ISSUED
Excellent
201
Very Good
277
Average
86
Poor
32
Terrible
23
REFER TO NOTICE
Business Business
130
Couples Couples
242
Family Family
110
Friends getaway Friends getaway
64
Solo travel Solo travel
56
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Average"

3
21/10/2018

A totally fine hotell compared to the price. It was clean and nice, but the beds was not good. The pillows was so hard we got problems sleeping. Probably something they should do something with. They also never answered my questions sent in before hand through hotels.com and by e-mail. But they did fix my requests though, so it was never really a problem.

"Wonderful service!"

5
19/10/2018

At arrival my money and all cards were stolen at CDG airport. I had no money or card to pay the transfer to the hotel. Monsieur Adil from the Reception saved my life. He made some investigations in the Internet and sent a shuttle, which I could pay on the next day. Thanks Mister Adil!

"Great Hotel, Good location"

5
14/10/2018

Hotel close to Gare Du Nord when we arrived Eurostar from Paris. Hotel reception was very efficient and accommodating, we were upgraded to a superior room on the 6th floor. Room was spacious for Paris standard, all the room amenities was fantastic. Breakfast was a spread and hot eggs prepared was on request. Lemon water and sweets all day at reception on your return from a day long tours. Location close to Sacre Couer but a distance form Effeil Tower, however Bus 42 drops you off infront of the hotel.

"Whistle-stop tour of Paris"

5
15/09/2018

Writing this review whilst enjoying a plentiful and delicious breakfast in the hotel. We found this hotel whilst travelling to Paris through a booking site, the hotel looked good from its website and it accepted our dogs; what was not to like. On our arrival we got parked on street outside the hotel without issue, paid parking until 8pm. We were met by friendly, welcoming and knowledgeable staff at check in, who quickly had us checked in and on our way. The room was clean, well presented, well equipped and had a comfortable bed. Air conditioning and opening windows took care of the ventilation. Considering we had two dogs and a bicycle there was sufficient room to be comfortable. The breakfast room is spacious, there was a good variety of breakfast options available, which was constantly replenished throughout. The staff, of which there were a few on hand, were pleasant, courteous and helpful, ensuring a pleasant breakfast was had. Central Paris was within walking distance. The area has plentiful bars, cafés and eateries along with local shops. In summary, great hotel in a great location and most importantly has great staff; recommended.

Catherine M, Deputy Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Graeme, First of all, we are glad to read that you enjoyed your stay, and we are really thankfull that you decided to share that satisfaction with us. Our staff was delightfull to see your opinion about theire overall professionnalism, as one of our main preoccupation is to make sure our guests feel like being at home. As you described it, our breakfast is also one of our great asset, especially with all our home made products which are well appreciated by our guests. All our stay and myself hope we will have the chance to welcome you again soon. Best regards, Damien Willemain Deputy Manager

"Great Base in Paris, fantastic value "

5
03/09/2018

This provided for us the perfect Paris base after cycling here from London. It was close to Gare de Nord for Eurostar access and only steps away from several metro stations. There was a small supermarket nearby for any snacks, supplies or forgotten items. There were nice restaurants right across the street and an abundance in the surrounding area. We were spoilt for choice. The room itself was ample (by Paris standards) we even had a small balcony. The bed was comfy, the room clean, quiet and a nice temperature. All I'm ever looking for! Can speak for the nightlife locally as that's not my thing but I'm sure the metro would take you wherever you need. We picked off all the sights! Breakfast was plentiful, a good selection, well topped up and the breakfast area clean and well staffed, it's in the basement through, so don't expect a view! I'd have no hesitation in returning here with the family (if I could persuade the boys to visit Paris!)

Catherine M, Deputy Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Cyclemum, Thank you for that wonderfull review. All our staff was really pleased to read your satisfaction, especially regarding the room quality and the breakfast. We hope we will have the pleasure to welcome you (and your family) again soon. Best regards, Damien Willemain Deputy Manager

"Great location for a mini break in Paris"

5
25/08/2018

I chose this hotel as it was only a 15 minute walk from Gard du Nord and close to the Cadet Metro station so it was convenient for moving around Paris. We arrived well before check in time but our room was ready. The room on the first floor was small but perfectly adequate, with plenty of cupboard space. The bed was very comfortable after a tiring day travelling and sightseeing and the bathroom spotlessly clean. Although we were supplied with only one sachet of coffee power the whole stay, we didn't mind as there's a Starbucks nearby, a McDonald's and a Pret not to mention numerous cafes to chose from. We noticed the shower head was broken the next morning but after mentioning this to the reception, it was replaced immediately. All the reception staff were friendly and helpful. I can't comment on breakfast as we didn't have it in the hotel; there was so many cafes around the area to experience. All in all, a smart, clean hotel in a good location, reasonably priced and well worth a consideration.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Jane, Thank you for your nice review following your stay with us. It is a great pleasure to make each stay of our guest as enjoyable as possible. As mentionned, our location allow to join easily a lot of points of interests in Paris and also nearby 3 stations. We hope to welcome you in the future for another short or long stay in Paris.

"Impressed"

4
19/08/2018

We stayed for 3 nights over a weekend in August and paid around £220 for both of us. We were very impressed at the value. Location great-close to the 'cadet'metro stop and also close to 2 mini supermarkets and a few bars. Rooms are small but this is normal for Paris. Air con was an absolute God send. Clean and comfortable. Only complaint was that the room was never replenished properly, meaning we had to go to reception each day to collect milk/coffee/spoons etc. Would come back.

Catherine M, Directeur Adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear Abi, I would like to thank you personnally for sharing your feedback regarding your recent stay with us. We are glad to read you were satisfied by our hotel and its location as we do care great about our guest satisfaction. I took note of your remark regarding the replenishment of your room, a meeting has been done with the service concerned to make sure it won't happen again. We hope to see you again soon. Warm regards, Damien Willemain Deputy Manager

"Delightful"

4
14/08/2018

Quirky 1960s Pinewood UK Studios decore but stylish, comfortable and spacious. Our room, a complimentary upgrade to a ‘Deluxe', was large and well appointed, plenty of space and fabulous views. The bed and pillows were comfortable, the TV was small but we weren't there to wartch TV anyway. After the tiny room we had in London this was so welcome. Friendly staff and though our early morning taxi booking on checkout failed to arrive, the receptionist anxiously, urgently and effectively secured us another within minutes, waiting with us until it arrived. Thoroughly recommended and great location, close (easy walk) to Galleries Lafayette, Opera, Follies Berger, Montmartre with plenty of nearby cafes, restaurants and bars. 50 m down is a little corner with a cluster of superb French food stores; a fabulous boulangerie/patisserie, a fromagerie, and a confiserie all tree absolutely ‘must try'! The only slight drawback was the one small, slow lift but overall, this hotel was delightful.

Catherine M, Directeur Adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear Phil, First of all, let me thank you for the time you took for sharing your experience. We are glad that you enjoyed our hotel and its neighbourhood as our hotel is really central and it is perfect for anybody who wish to be able to visit Paris by walking. But of course, public transportation being nearby, that is also another solution to move and visit our city ;) Seing your satisfaction, I am sure we will have the pleasure to welcome you again soon. Warm regards, Damien Willemain Deputy Manager

"Very nice hotel and location"

4
06/08/2018

The room was better than I expected, it was very big and cozy. The location was great, close to metro and with a very nice view. This hotel is close to the Opera and there are a lot of restaurants and stores for shopping, close to the hotel.

Catherine M, Deputy Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Maria Guadalupe G, I would like to personnally thank you for sharing your experience. Your satisfaction is really important to us, and it is a pleasure to read that you enjoyed your stay among us. We hope we will be able to see you again soon for another trip in our wonderfull city. Warm regards, Damien Willemain Deputy Manager

"Great room, poor service"

3
16/07/2018

Stayed in the hotel during the weekend. Hotel is nicely located, very nice interior, cozy and comfortable rooms. Unfortunately service wasn't nice. On check-in I was informed that breakfast was included in the rate, at checkout they charged me for breakfast which wasn't included. Breakfasts was poor: not much to choose from, after having such breakfast I felt to go to eat something outside. Probably I'd come again since I really liked the room and location.

"Not worth it"

2
06/07/2018

Avoid this hotel. Beds are worn out, pillows are too hard and high. No water pressure in shower any time of day. Curtains are hanging by chance. Guest before me had been smoking on balcony. Nobody removed the cigarette stumps for the entire week I was there. Elevator super slow. Breakfast in room is ok but I never succeeded in getting exactly what I asked for, so it seems like the organisation on back office is quite messy. Air condition works well.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Client, I would like to apologize for not answering your expectations.Your satisfaction is important to us and we use your feedback to implement improvements. We try to answer to all the requests of our customers in order to have a pleasant stay for each. In case of problem or expectations not present, do not hesitate to share with reception, because our team will do the maximum during the stay to offer you a solution or an alternative. Regards

"Very good location and close to metro"

4
01/07/2018

The location of this hotel, which has the feel of a boutique hotel, is excellent. Small stores and restaurants nearby and just 2 blocks in one direction from a metro stop and a another a little further down, but I never took that one so not sure of exact distance. The rooms are on the small side for 2 people and there is no drawer space, just some shelving in the closet. It all works, though. The staff is very helpful and if there is any issue or anything you need, they respond very quickly and cheerfully. The breakfast buffet offers an ample selection and there is a small bar off the front lobby where you can get coffee or juice in the morning. (extra cost, not included as part of the breakfast). I would stay here again.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Guest, Thank you very much for your review on our hotel, following your stay with us. As mentionned, our hotel is located between 2 metro station, 3 minutes walking distance, also with restaurants and shops nearby and particulary Galeries Lafayette at 15 mn walking distance. All the team try to offer the best service to all of our guests in order to get a pleasant stay for all of you. You may be book a standard room, I hope we will have the pleasur to welcome you for a future stay and I recommand you to book a superior room. Regards.

"Good location, dissapointed"

2
30/06/2018

This hotel is nothing like it shows on pics. 3 stars max. Looks needs an update. Carpets old, one small elevator insufficient Room smelled cigarettes. The only good thing is location, but is nothing like other best western premier or plus we have stayed.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Client, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. During your stay, we propose you to move in another room and I am sorry if our offers did not correspond to your expectations.

"Very good location"

5
07/06/2018

Not far from metro and very central, the service I received was very good, I had a very clean standard room, it was small but the bathroom was spacious . The room service is very practical, you choose at what time you want your breakfast and they bring it to your room. No need to start getting out of bed and all. I really appreciated my stay over.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Client, Thank you for your nice review regarding your stay with us. Our hotel, as you say, is well situated on Metro line N°7, between 2 subway stations and at a walking distance. All the team try to offer to each of our clients, the best service possible to make each stay memorable. So, I hope we will have the pleasure to welcome you in a near future for another stay with us. Regards.

"awfull experience"

3
04/06/2018

this is a very bad hotel and does not have 4 stars. The room is very small, the decoration is old and carpet are dameged. Teh elevator was inssuficiente for a 6 stoty building. I do not recomend this hotel.

Catherine M, Directeur adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear Chilean2018, I would like to apologize for our hotel not being able to reply to your expectation. As our hotel design is based on the retro londonian style and the british classic movies, it seems this decoration did not pleased you. I would be pleased if you could contact me to inform me further about your unsatisfaction as we do always want to keep improving our services and our hotel. Best regards, Damien Willemain Deputy Manager

"Great stay"

5
30/05/2018

This hotel was in a great location in walking distance from all the attractions we wanted to visit. The staff were very helpful with information and spoke excellent English which certainly helped us. Looking out on Rue la Fayette we thought should be very noisy, which it was when windows were opened, but when closed, total noise blockout. We loved the noise and then the silence!

Catherine M, Directeur adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear Elizabeth J, Thank you for the time you spent to share your recent experience in our hotel. As discribed, our staff is always pleased to help our guests in any way possible. I am glad you could enjoy your stay among us, and we hope to have the pleasure to welcome you again. Warm regards, Damien Willemain Deputy Manager

"Another over rated hotel I'm afraid"

2
28/05/2018

First things first, why do hotel chains think it is sensible to arrest a hotel as 4 or 5 star when , the minute you. Ross the threshold you, the paying customer knows it isn't. Nothing comes from this. so here it goes.... This hotel is at best a 2 star hotel. It is far inferior to a budget chain such as Ibis, Novotel etc. The service was poor and the carpet and walls were filthybut I must save the description of the room to last...it was dire..the bed was only accessible from one side due to a slopping roof. The bathroom was horrible and you literally could not swing a cat in the room it was that small. I have no problem with these rooms being marketed and available but please be honest with your rating and pricing. The photos hopefully do this some justice.

Catherine M, Directeur adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear Jason H, First of all, I would like to apologize as I can see that we were not able to satisfy you during your recent stay. I am really surprised to read your description of our hotel and especially your room as you got one of our renovated room which usually pleased our guest. The size of the room is the standard of parisian room, but all the information and photos are available on the website you used for your booking. Of course, it is still possible to upgrade in a superior room by amending your booking with our front desk staff if you make that request, but unfortunately you did not mention your unsatisfaction to us during your stay. Please, feel free to contact our staff for any needs/requests you may have as you main priority is your satisfaction. We are still hope to see you again during your next trip in Paris. Best regards, Damien Willemain Deputy Manager

"location, facility, staff 100% satisfied"

5
26/05/2018

The hotel's located just 2min from the metro line 7 and green line is also walking distance. Opera, lafayette is also walking distance, everywhere you decided to go is so much easier by the metro than any other hotel. Near the hotel, just around right corner of the hotel theres a convenience store that is a good point too. The staffs are very friendly, when we arrived the hotel at around 10 a.m. normally early check-in is not accepted, so we asked to keep our luggage for a while to go tour, the staff let us check in at that time because the rooms ready. cause We already had stayed at the other best western hotel in paris before we use this hotel, but faubourg is much better than everything, the bed was super comfy, hotel roomdesign was like boutique hotel. Clearliness? its definately perfect. If i go to paris again someday i will choose this hotel without hesitation. theres no reason not to choose here.

Catherine M, Directeur adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear Boiscroix, Thank you a lot for that wonderfull comment. It is always really inspiring to read our guests satisfaction, as our staff main priority is your satisfaction. Even if the check-in is ensured at 3p.m., when we do have the possibility to make our guests more confortable, we try to do early check-in when available. Our hotel is a boutique hotel designed on the thema of London and the british movies. We are glad you appreciated it :) We hope to have the pleasure to welcome you again soon. Best regards, Damien Willemain Deputy Manager

"Good location, good price"

5
24/05/2018

This hotel is 1 minute walk from the nearest Metro station. It's also very easy to walk up to to the Chaussée d'Antin - La Fayette station: it takes 10-15 minutes. I could save money by using a convenience store, CITY and some budget restaurants within kissing distance from the hotel. Hotel staff seemed to be kind and expansive. I will choose to stay here again if given the chance to revisit Paris.

"Funky, attractive Parisian Vibe"

5
23/05/2018

I was a little apprehensive lugging my suitcase down the narrow, dim winding corridor to my room, but delighted by the retro movie decor, the french windows opening on to Juliet balconies with iconic Parisian views of the street scene and the comfortable bed and shower. Breakfast was very good and the hostess was charming. The man who carried our bags in was equally charming and friendly and staffed the small bar because the regular man was out sick. My friends and I thoroughly enjoyed this small, hidden gem.

"A great hotel and locaton"

4
22/05/2018

We have just returned from a 4 night stay, really nice hotel in a great location (2 minute walk from Le Peletier metro station) The look and feel of the place is great, its nice and clean. The room was not big but was overall nice, the balcony was great as was the facilities inside. The only issues i would raise were that some of the bits in the bathroom wanted refreshing as black silicone in places, the cubical door did not close correctly and on one of the days we were out we returned at 16:30 and were not allowed in our room as it was being cleaned! which was annoying as we had been out since 8:30am. overall it was a very good hotel, clean and friendly in a great location (get familiar with the underground and you will have a great time)

"Dishonest"

1
17/05/2018

Most dishonest hotel in Paris. We booked on the hotel web site (not BW) to get a better rate, but we never received an email confirmation. We called to confirm and were told there was not a problem. We booked the rate that included breakfast for 20 euros more. After we had started to eat the breakfast, we were told breakfast was not included. The hotel then without our authorization and after we checked out charged the card we used to reserve the room but not the card we used to pay for the room. Very dishonest. The manager is nasty--I have the emails to prove it. Don't stay here. And don't be fooled by the cheap rates--this hotel will rip you off.

Catherine M, Deputy Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Guest, You booked a rate without breakfast. The fact that you did not receive a confirmation means you did not enter a valid email address or you did not check your junk emails, as you made the booking yourself through a website; which also means you choose this rate yourself ! You called to check the booking, and everything was fine on our side (booking received + guarantee provided). You never asked if the breakfast was included at that time. Once you came at the breakfast room for the 1st morning, we informed you that the breakfast was not included and invited you to sign an "extra breakfast ticket", but you contested that fact and still ate the breakfast. We provided the confirmation we received from the website to you on that day, proof of what you booked, but even with that, you keep repeating we are dishonest. At your departure, you were informed about this charge to be paid, but you refused and left without paying it. You were charged for the amount of the breakfast as you provided a credit card as guarantee for this kind of situation. Knowing that the only thing written in my 2 emails are: - the information I wrote previous in this comment - the invoice regarding your payment , I cannot understand why I would be someone nasty. Our hotel should not be blamed for something we are not responsible for. Regards, Damien Willemain Deputy Manager

"Great location, service, value"

5
16/05/2018

My husband and I enjoyed a lovely 2 nights. Located one block from Le Peletier Metro Stop on the No 7 line.. 20 minutes walk from the Gare du Nord train station. Had a king bed that was very comfortable. The room was clean and compact, with a balcony and had a view of Rue la Fayettte. Had lots of restaurants close by. For breakfast, there was a nice selection for E19/per person extra. The staff was excellent- helpful and friendly.

"Paris"

5
15/05/2018

The hotel was in a great location, however, should you be driving recommendation is to take your vehicle back to the rental place. Definitely would stay there again. Staff were very friendly and helpful.

"Beautiful hotel in the center with nice staff"

5
15/05/2018

Beautiful clean hotel in a great location with nice staff. It is close to the theaters and shops and all the important places in Paris. The rooms are comfortably furnished with comfortable beds and fine linen.We'll come back here.

"bed too small"

1
14/05/2018

the bed is toooooo small,cannot sleep for two people, I was slept on the floor! Terrible experience. If both of your weight is under 50kg,you can choose this hotel. The waiter told me that french fat people can sleep two adults, I think it's impossible!

"Very Nice Hotel"

5
11/05/2018

This is a fantastic hotel because of it's location and staffs. Very nice and friendly staffs and also English speakers too (which is very important to those of us who don't speak French). The location of this hotel is very good as it is a well lit and great street, Rue La Fayette. There are so many restaurants in this area and two very close by Metro - Le Peletier and Cadet. The Opera house is just about 0.5 mile away as well as the Museum of Fragrance (which is free admission) and Galleries La Fayette. A couple of churches is also nearby and there is a walkway passage with shops inside. Back to the hotel, our room was spacious very nice with balcony and king size bed. The bathroom is clean with shower stall. There is an electronic safe in the room. One elevator which might require a bit of waiting if there's too many people especially those with big luggage. Our morning breakfast is good and the staffs are very courteous and friendly. I highly recommend this hotel. I am sure that it will make a wonderful stay when in Paris.

"Great hotel, great staff!"

5
01/05/2018

A nice hotell, central in Paris, near at least two metro-stations. We originally booked a standard double room, but they told us we got a free upgrade to a superior room, which was nice. We stayed for 4 nights. The room and bathroom was clean, and the bed was big and nice to sleep in. The room was not very spacious, but ok for two people. The staff was super friendly and were very helpful. We needed to print our tickets for Disneyland and they did it for us when we didn't figure out how to do it ourselves. The breakfast was also very good, and there was refreshments like water with lemon and some candy in the reception.

"Avoid"

1
30/04/2018

The hotel maybe ok if you get the room you reserve. However, after booking and paying for a none refundable room and arriving at 11pm we were told I had been emailed to cancel on me. No refund was offered, no choice of where I would stay instead and no apology. We were offered a taxi to replacement hotel but this hotel was not convenient for our stay (& had a less expensive nightly rate!). Disgusting that no refund was offered and emails have been ignored afterwards. Avoid avoid avoid!

Catherine M, Deputy Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Mr Chris L, First of all, I would like to apologize once again for the disturb. We had technical issues in some rooms which obligated us to relocated a few rooms, including yours. As soon as we were aware that we would not be able to welcome you, we emailed you this information and offered you a substitute hotel in the same standard and in the same area to minimize the inconvenience. Regarding your emails, the only one we received was from Hotels.com which one I replied directly, so I cannot agree with the last part of your comment. We tried to find the most suitable option for you and I am really sorry to see that we did not succee to reply to your expectation. I hope we will have the chance to convince you about our professionalism during your next stay. Best regards, Damien Willemain Deputy Manager

"Good Value hotel near Le Peltier met station"

3
21/04/2018

Although this hotel has a quirky layout of small rooms, the price was good and the beds were comfortable. The lobby area was small and often there were groups of smokers standing just outside the front door, but the staff were friendly and helpful. The breakfast seemed rushed due to several large tour groups trying to eat at the same time and the tables were small and close together. We often ate at the nearby Pret A Manger for coffee and croissants or sandwiches.

"Super"

5
13/04/2018

Great location, just metres from le Pelletier metro stop and 5 minutes walk from Grands Boulevards. Lots of restaurants near by. Staff very welcoming and even let us check in early. Rooms nicely furnished and very clean. Great place to stay in central Paris

"Well-located hotel"

4
07/04/2018

The best thing about this hotel is its location. A short walk from the Gare du Nord and the Opéra and a 30 minute walk to some of the main sites and museums (Louvre, Musée d'Orsay, Centre Pompidou). We went almost everywhere on foot. The room was small and quite chic with quirky décor. We were on the 6th floor and were not bothered by noise from the road below. My only criticism is for the breakfast. It was nice enough with all your basics (eggs, cereal, croissants, fruit salad) but for a 4-star hotel I expected better quality products and more homemade choices.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Katie, Thank you for your review following your stay with us. As mentionned, our hotel is well located in Paris, at walking distance for shopping and tourism. Metro station is also at 2mn minutes by walk to join other part of Paris. We are happy to read that you like the decoration of our rooms. Sorry if we did not answered to your expectation for breakfast, because, we offer a large choice of products and home made products as : Cakes, French toast, marmelade. Nevertheless, we hope we wil have the pleasure to welcome you in the future.

"Smiling faces but no action or services passion"

1
31/03/2018

As soon as you enter, smiling faces are welcoming you but when you are in, you discover that the smiling faces don't have the passion to serve you up to the level of 4 star hotel at all, from my experience, 2 star for the hotel is an exaggerating rating, no concierge, no amenities in the room, you should request them on daily basis, even the cotton bud they don't serve it, we request it from the reception and they offer us a pack of 4 cotton bud and after 2 days they say the room will support you with, when they did not we request from reception but they claim not available, they are very Stingy they do support water on daily basis, they do not refill the free coffee and sugar on daily basis unless you request it you need to beg them to do it, smiling is nothing without good service, on hotel page you will see balcony with chairs, ha ha ha they are fooling the guest with this picture too, Finally the rooms are too small and I think any person with weight 150 K will not even be able to pass from one side to the next side of the room (picture attached with 30 cm pathway between bed and table)

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Adnan, First of all, I would like to apologize for not answering your expectation during your stay. It is not a normal occurence and it is not usual to deliver such service. I am surprised concerning your comment with balcony with chairs. We do not have any rooms with chairs on the balcony. After checking on our web site, there is no picture showing balcony with chairs, but showing our street side, with the bar and 2 tables and chairs. As you saw picture of our hotel with chairs on the balcony on a web site, it will be interesting for me to get it, because this information is at this time wrong. Once again, sorry for this stay and we take good note of your comments in order to provide a good and regular service.

"Excellent"

5
23/03/2018

Worth a cent to stay in this hotel. The staff are super friendly, rooms are very clean and very convenient for everyone. The service is great. A very good location to stay for business, shoppings and leisure. Amenities are superb. What I really like the most are the staff, very accommodating, very helpful and very reliable. Excellent hotel.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Odette, Thank you so much for this great review. Our clients, as you, are our Best Ambassadors to promote our hotel. As you write it, we take advantage our our location for business, shopping and leisure as tourism, restaurants and theaters. Our staff try to make for every stay a considerable and unforgettable moment. So, we hope to welcome you again for all these reasons.

"VACATION"

3
21/03/2018

The location is excellent. I reserved a superior room but it was not large enough; about 13 sqm. and not as stated in the website. The breakfast is tasty and very good. Even it was a non smoking floor but every time i pass in the corridor i smell the smoke. In general it is good but i don't repeat it.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Client, Thank you for your review following your stay with us, even if the room was not big enough according your expectation. I think you booked for a standard room, but we also propose Superior, Deluxe and Junior Suite in the hotel. I apologize for the tobacco smell, nevertheless the hotel is a no smoking hotel in the room as in the public area. Unfortunatly, some of our clients do not respect this requirement. I, of course understand, it is not pleasant at all. I hope that you were able to taste our home-made cakes and French toasts. In spite of your last thought, I hope we will have the pleasure to welcome you again in the future.

"Quaint hotel with good train and subway access."

4
20/03/2018

After lots and lots of research, we settled on this property based on a combination of it's price range and location. The hotel is approximately a 15 to 20 minute walk from Gare du Nord, we had no problems finding the hotel at all, despite being our first time arriving by train. Common of hotel rooms in Europe, the rooms are a bit smaller than we're used to in the US so we booked two rooms to accommodate a family of four. That option worked out quite well. The property is quaint and the stay was pleasant, everything in the room worked and the location was ideal for us with just a short subway ride to the center of Paris with one change of train. The breakfast room staff were extremely attentive and the selections varied enough to accommodate everyone's taste. Where things could be improved, would be the time spent during the check-in/check-out process. One of our rooms was not ready until 5:30pm on the day of check-in due to some electrical problem the maintenance crew was working on. It would have been nice to just have been assigned a different room rather than wait. Otherwise, we had memorable stay. I'd highly recommend Faubourg Montmartre Souvenirs shop just down the street on 24 Rue du Faubourg Montmartre, they have a much better quality and selection souvenirs than the merchants near the monuments.

"Loved it! "

4
19/03/2018

We stayed here for a weekend in March. The staff are extremely welcoming and friendly. The hotel itself is in a great location and near to several Metro lines. The hotel is clean and quirky. The rooms small but perfectly formed. It's also very reasonably priced! I highly recommend this hotel.

"Amazing Service"

5
17/03/2018

My husband and I just stayed here and loved it! I came to Paris when I was young and was duped by online photos so I was nervous on picking a hotel. I'm so glad I chose this one! We couldn't do an early check-in when our flight got us here at 8am but they stored our luggage and had a clean restroom to freshen up while we started our day. The front desk was so helpful! Emilie and everyone provided us detailed directions on how to navigate the metro, recommended and made reservations for dinner for us, and was just so friendly and accommodating..especially when I mistakenly only booked 2 nights instead of the 3 I needed. I'd love to stay here again! Great wifi, close to everything in walking or metro distance and I even noticed on our last night a view of the top of the Eiffel Tower! Thanks for recommendations for drinks at Le Baron and getting my husband some Bouillabaisse from Mollard on our last night! See you again soon!

"Good Location and Cosy Room"

4
17/03/2018

The hotel has a great location in between two Metro stations. You can also have a leisurely walk to Boulevard Hausmann and Galerie Lafayette. Good and inexpensive restaurants as well so you have plenty of options. The room has a nice view of the buildings in front and the street. The room atmosphere itself is very cosy and the bathroom is quite spacious. Love the interior of the room too. Wish I could stay longer. Will book earlier next time and stay longer.

"Great Location and Lovely Room"

5
16/03/2018

The hotel has a great location in between two Metro stations. You can also have a leisurely walk to Boulevard Hausmann and Galerie Lafayette. Good and inexpensive restaurants as well so you have plenty of options. The room has a nice view of the buildings in front and the street. The room atmosphere itself is very cosy and the bathroom is quite spacious. Love the interior of the room too. Wish I could stay longer. Will book earlier next time and stay longer.

"First class reception!"

4
08/03/2018

Lovely hotel ,close to the metro and only a fifteen minute walk to Galerie Lafayette,the Opera and the terminus for the airport Roissybus. The bedroom was small but well appointed with a balcony overlooking the Rue Lafayette with tea and coffee making facilities. It had an excellent walk in shower and good lighting in the bathroom. Our planned three night stay was extended to seven nights due to weather conditions at Dublin airport. The hotel reception couldn't have been more helpful in arranging to extend our stay on a daily basis. I would rate this hotel at 5, but for the breakfast which was a little disappointing. Michael and Mary

"Perfect location"

4
03/03/2018

This hotel has a perfect location for longer walking tours around Paris. 10 minutes to the Opera and Galeries Lafayette, 20 minutes to Montmartre, Pigalle, Louvre, Centre Pompidou, 30 minutes to Notre Dame ... Rooms are rather small, but comfortable, bed is very good, hotel is clean, people are friendly. The only problem was smell in the bathroom, coming from the sewage system. The street is not very noisy during the night and with windows closed there was no problem with noise at all.

Catherine M, Directeur Adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear MatjazZ1, It is a real pleasure to read your comment, thank you. As described, our location is central, which is very convenient whatever the reasons of your stay. I am sorry for the disturb regarding the smell. We have found the problem and solved it since your report. I am glad the rest of your stay went the way you wanted and that you were able to enjoy the calm of your room. We hope to have the pleasure to welcome you again soon. Warm regards, Damien Willemain Assistant Manager

"Great Location"

5
20/02/2018

Great Hotel in a really useful location, around a 20 minute walk from the Gare du Nord. Very welcoming always someone there to help. We had the Superior Double room which was a fair size, with a nice balcony out overlooking Rue La Fayette. Breakfast is superb, loads on offer in a relaxed atmosphere... and the cake is excellent. Highly recommended!

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Duncan, Thank you very much for your nice review follwing your stay with us. Very happy to read you enjoyed our hotel and breakfast with our home-made cakes. Our hotel, well situated for shopping, restaurants and visits, we try also to make every stay so pleasant as possible. Hope to see you during your next stay in our hotel.

"Nice and central for both Eurostar and sightseeing"

4
07/02/2018

Nice and friendly hotel about 15 minutes walk from the Eurostar terminal. Close to 3 metro stops (line 4 and 12). Slightly dated in parts (lift & corridors) but nice reception/lobby and breakfast area. Breakfeast was great with a very good fresh selection of food/drinks. The room was a good size for Paris with the added bonus of a balcony. Would highly recommend and will use again next time I'm in Paris.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Derek, Thank you very much for your feedback following your stay with us and recommendation. As mentionned, we are not far from Gare du Nord (Eurostar), but also from Saint Lazare Station and East Station. We are very happy to read you enjoyed our breakfast. I hope you tasted our home made cakes or baked apples. Hope to see you for your next trip in Paris and do not hesitate to contact us directly to book your room.

"Excellent value"

4
04/02/2018

Excellent value for money, good breakfast, friendly staff all round good hotel The location was excellent, also very easy access to the metro lines in Paris and not far from Saint Lazare train station, would return if visiting Paris again.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Basil, Thank you for your feedback regarding your stay with us. I hope you taste our home made cake at breakfast. As mentionned we are not far from Saint Lazare station, but also from Gare de l'Est and Gare du Nord. We are waiting for you for your next trip in Paris for shopping our tourism.

"Live it"

5
20/01/2018

I really like this hotel! The rooms are very nicely decorated, clean and spacious. Like the lobby. The service and staff are lovely. A very surprising property. They have a good breakfast. The location is just perfect, close to Opera and the netro station. Will return!

Catherine M, other at Best Western Premier Opera Faubourg, responded to this review
Dear Minja K, Firstly, we are really glad to read your satisfaction. Thank you for sharing it with us. Our British decoration has everything you need to feel welcomed in a chic and trendy atmosphere. Our staff put a lot of effort to make sure you can enjoyed your stay in the most confortable way. Our home made breakfast has a lot of succes because of the quality and the variety of the products (we do have a british part very surprising !). Be sure we are waiting with impatience your return ! Warm regards, Damien Willemain Assistant Manager

"a small and very welcoming hotel"

4
21/12/2017

Rooms are not very big, but are very comfortable. Thw shower is very good. The staff is friendly and forthcoming. Mounir and Georges were very helpful. It is close to the Opera and Galeries Lafayette. There is a metro station nearby and a nice brasserie

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Client, It is always a pleasure to read that our client enjoyed their stay with us. Your words have been transfered to Mounir and Georges and they thank you. You may be came in Paris for Christmas's gifts in Galerie Lafayette, so we hope you will come back during the next year also to visit Paris and make more shopping! Hope to see you. C.MARAIS

"Decent Size Rooms"

4
13/12/2017

We stayed here part of a tour in November and we were very surprised with the size of the rooms. We loved that we were able to sleep with out window open each night. We loved the bed. It was so comfortable! The lights in hats was a unique touch. We were happy with the bath products. They smelt amazing. The colors were bright and the door handles for the rooms were so cute. The elevator was not great, however the stairs were easy to use and close by. The breakfast had a good selection and the location of the hotel to the metro was good. It was just a short walk to the Louvre. We would stay here again

Catherine M, Directeur Adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear Cari, We are glad to read your nice comment and be sure I am really thankfull for the time you dedicated to share it with us. Our hotel has a really unique style and high qualies' products as our main objective is our guest satisfaction. We wish you a nice christmas holydays and we are waiting to see you soon. Warm regards, Damien Willemain Assistant Manager

"Great and convenient location"

4
27/11/2017

This is my fourth time stayed at the hotel this year (2017). Great and convenient location. The high-floor room with balcony for looking over the street view. Comfortable bed, well equipped and air-conditioning in the room. The staffs were friendly and helpful. Don't like the small and slowly elevator/lift. I never ate breakfast at the hotel because it was basic with limited choices. The carpet in the room looked dirty needs to be renovated, or to be changed wooden flooring if possible.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear peihaotseng, First of all, I would like to thank you for your loyalty with our hotel and your feedback regarding our service. We take note of your comments for the room. During your next stay, I would like to exchange for further ideas in order to know your expectations for breakfast. We propose a wide range of items sweet and savoury and also a part of Home made cakes and marmelade. So do not hesitate to ask me at reception during your next stay in Paris. Regards. C.MARAIS

"Old Hotel in New jacket"

3
12/11/2017

Hotel; I think it was an old hotel, holes in the ceiling are taped just as the old head boards. However they did it quite nice. The rooms were cleaned perfectly every day. Beds sleep great and are big! Breakfast staff was very nice, tuesday till friday there were no breads just the long 'pans". The toaster didn't work, if you wanted to toast your bread, the flow of the cooling fell out. I bet the next step is renewing the whole buffet. The whole staff was very Nice, from the incheck till the check out! Perfect.

Catherine M, Directeur Adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear 607hoppper, Thank you for that nice review. I am surprised that you did not had bread several days in a row as we receive deliveries with differents kind and forms of breads every morning. Regarding the toaster, unfortunately it had an electrical issue and since then, has been replaced. I will make sure our staff is aware of your feeling about their services during your stay. We hope to have the pleasure to welcome you again soon. Best regards, Damien Willemain Assistant Manager

"Average hotel "

3
03/11/2017

I stayed in this hotel for 5 nights. I can start by telling you that the location was good as its very close to the metro station and 10 min walk to the Opera, some of the reception staff were nice and helpful. The rooms are very small its either you or the bags in the room. Traffic Noises can be heard inside the room. They provide the normal (shampoo+body wash 2*1)! And if you want a set of shampoo and body lotion you have to pay for it. I had an issue regarding my payment at the check out as my booking was non refundable they deducted the amount(except the tax de séjour)when i made the reservation, and when i did the check out they asked me to pay it again saying that the first deducted amount was only (blocked) and non taken from my account! While the other hotels they only asked me to pay the tax de séjour, so i ended up paying it again.to be fair the first amount was recovered later but honestly for me i had a limit on using my credit card when travelling so this affected me as they blocked the initial payment plus 120€then the last payment, so it affected my trip. And when i contacted their costumer service (by email) no one bothered to reply to my email. Its not bad as a hotel its just overrated by saying its a 4* hotel.

Catherine M, Directeur Adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear Waael, Thank you for sharing your personnal experience with us. I am glad to read your enjoyment regarding the location of our hotel and the dedication of our staff. However, I can confirm you that the refill of shower products are free of charge as we do offer them as complementary during all the stay. Regarding your booking payment, as the booking was not non-refundable, the payment is only requested at the departure. The amount bloqued is only a guarantee. We hope to have the pleasure to welcome you again soon. Best regards, Damien Willemain Assistant Manager

"Very poor room"

2
29/10/2017

The room was absolutely tiny, so small that the chair would not fit behind the desk and I had to place the chair at right angles to the desk and use my laptop sitting "side-saddle". What's more the temperature control was clearly not working on the shower because it went from scalding hot to freezing cold if you moved the gauge just one millimetre. All in all, very disappointing and I will not stay here again.

Catherine M, Directeur Adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear IndexMan999, Firstly I would like to apologize for our hotel not being able to reply to your expectations, as our guest's satisfaction is our priority. We know that some people are disturbed by the Parisians' standarts regarding the size, so feel free to contact our front desk team if you wish to find a room suitable to your desires if it is not the case when you made your booking. I hope you will change your mind and provide us another chance to show you the quality of our establishment. Best regards, Damien Willemain Assistant Manager

"Not a 4 star hotel"

2
18/10/2017

We checked in last night...the reception clerk seemed incompetent. Our reservation was for two twin beds...we got a double. I went down to reception to make a change and was told they couldn't do it, meaning they never actually reserved for us what we wanted. The room is small, the shower inadequate...I will never use best western again.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Client, First I would like to aologize for not responding to your expectation regarding a room with twin beds at your arrival. The day of your arrival, the hotel was fully booked, in consequence the reception clerk could not propose you a twin room, on the other hand, he will of course propose you an alternative with a room with 2 beds. Once again, all our apolgize for this disagreement. Best regards. C.MARAIS

"Great location, friendly and professional staffs, can't be better!"

5
15/10/2017

Great location, friendly and professional staffs, can't be better! Warm welcome at reception was exceptional! Every question during my stay to staff was all well answered and helpful during my trip. One little thing, was not fully aware a small bottle of water cost me around 5 euro every day except the night I arrived.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Olivia, Thank you very much for your nice review. We try and work every day to propose to all our guests a great experience in our hotel. I hope you enjoyed also your trip in Paris but as there are so many things to do and discover in this nice city, I hope we will have the pleasure to welcome you again. Regards. C.MARAIS

"Good location"

4
06/10/2017

I have to agree with some of the other people that I'm not sure this hotel should have 4 stars. The access to the bedrooms are down a long, narrow and fairly dark corridor that twists and turns. The bedroom was not very spacious but it was clean. You could see the bedroom had been redone, it's just a shame they didn't change the carpet at the same time and put something lighter in as the lighting isn't ideal. The bed & linen were perfect - no complaints there. The shower took quite a long time to warm up in the morning and there was no pressure in the head so it just sort of dribbled out. I did think that breakfast at 19 euros a head was expensive. There was a good choice but the scambled eggs were completely tasteless even although they looked lovely and fluffy. I did have a problem in my room which was sorted out by the staff quickly and efficently. The hotel does have a big plus in the fact that is very central and close to the main shops, theatres and other attractions and the metro is very close by too.

Catherine M, Assistant Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Morley R, Firstly, I would like to thank you for sharing your experience as it helps us to improve our services daily. Parisians building can have specific layout, like our hotel, but it is also what make it charming usually. Regarding our breakfast, most of the products are home made or are local products, which is explaining the pricing. I am glad that you appreciated the choice we have. As you explained it rightly, our location is really perfect if you wish to move easily in Paris, for visiting, shopping or working. We hope to have the pleasure to welcome you again. Best regards, Damien Willemain Assistant Manager

"Solid place to stay"

4
27/09/2017

This hotel is in a great location..... easy to get anywhere and close to some terrific restaurants. Solid value for Paris. What I enjoyed most was the helpful staff ..... great advice, directions etc. I particularly appreciated Mathieu who showed great patience in help us get on line reservations. Thank you Mathieu.

Catherine M, Assistant Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Duke07701, I am really thankful for that nice comment you left online. Our staff is really knowledgeable about Paris and our neighborhoods, which is a great help for most of our guests who are coming to visit our beautiful city. I will inform Matthieu about your thanks, I am sure he will appreciate it a lot ! We hope to have the pleasure to see you soon. Warm regards, Damien Willemain Assistant Manager

"27th wedding anniversary - promised a lot, delivered nothing"

2
18/09/2017

Arrived and entrance and foyer quite pleasant. Normally Paris hotels have compact entrances. Checked in fine and up to room. Think I got upgrade but should do as diamond card holder. Good start. 2 days before we came I phoned to ask for flowers in the room as it was our wedding anniversary. I was told to phone back and speak to housekeeping when they were in!! That is not a good approach to your customers. However, I then got an email asking how they could make our stay better - great I thought, I would ask for flowers. THERE WAS NOTHING in the room. Why send those emails when you don't action? When I asked reception about this, they were really unhelpful, said nothing could be done and the chap verged on being rude. I think they should remove the sign they have in the reception - see photo Room was tired - 500. There is s large gap around door leading to outside fire exit. Tap in bathroom was loose. Bedside table chipped. Holes in fabric ceiling with sellotape over. Bathroom also generally tired. Room was quiet though. This is somehow rated as 4 star but to be 4 star you need quality rooms with excellent customer service. This is a safe 3 star and nowhere near 4 star. I have had better service in 2 star hotels. Normally I get free water left out and a couple of chocolates (as diamond member) - I had to ask for water and no chocolates. It's a small thing but goes a long way. Conveniently located for Gare du Nord and also Opera, where u can get to most places from. There are cheaper better hotels than this - I have stayed in a few, some were Best Westerns.

Catherine M, Assistant Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Smeg1, Firstly, I would like to apologize for our hotel not being able to provide you the service you should have received. Many miscommunication explained this situation. You have been upgraded for free as we were aware of the special event you were coming for and your special BWR statut, but we did not receive the flower request by email. We are currently investigating with our informatic service to understand why and to solve it. I personnally made a meeting with our front desk staff to remember everybody that our guests satisfaction is a priority, especially for this kind of special request, like flower, chocolate, etc... Once again, I apologize for the situation as it does not reflect at all nor our policy, neither Bestwestern's. I hope we will have the chance to welcome you again, and to show you all the professionalism we show usually. Warm regards, Damien Willemain Assistant Manager

"We would stay here again!!!"

5
31/08/2017

Staff was very friendly and helpful. Beds were extremely comfortable. The morning breakfast was amazing. Though the rooms are a bit small we loved this place!!! It was a central location to get everywhere we wanted to go do and see. Many options of nearby food.

Catherine M, Assistant Manager at Best Western Premier Opera Faubourg, responded to this review
Der CBPMOON1, Thank you for that wonderfull review. Your appreciation is really important to us and is what motivate us daily to keep improving our services. We hope to have the pleasure to welcome you soon. Best regards, Damien Willemain Assistant Manager

"Convenient location but very dated interior"

3
28/08/2017

Stayed 3 nights. Bed is so tiny. Single bed size. Ok for petite. Uncomfortable pillows. Shower area is compact & badly designed. Toilet papers will get damp when Lousy view from hotel window. Worst, the room is so dim.

Catherine M, Assistant Director at Best Western Premier Opera Faubourg, responded to this review
Dear Judy, Thank you for sharing your experience with us as it will help us to keep improving our overall services. I am sorry if our hotel did not fulfill your expectations, but be aware that our staff is always at your disposal for any inconvenience you may have. Regarding the room, I confirm you that all our rooms have double bed size, but we do have the possibility to offer bigger rooms on request too. We hope to welcome you again next time. Best regards, Damien Willemain Assistant Director

"We loved the inn"

5
26/08/2017

We wish that brackfast was surved until 12:00 oclok in the morning because my sisrer had very hard time to wake up so early and i didnt know if we wher alowed to take a plate of food to our room. But we enjoyed our stay we loved the stuff they always halped us if were needed something and were very nice. We were so plasntly surprised to get such a good treatment from everybody and we enjoyd our stay. The thing we loved the most was the room it was lovely and so beatiful we liked very much the hats and the bed was so comfortable we wish we could come again soon.

Catherine M, Director Adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear Milenathequeen, It is such a pleasure to read you enjoyment. Thank you for sharing it with all of us. All our team is really glad to see that their services was appreciated that much. The fact that you also like your room is really important too. We hope that have the pleasure to welcome you again really soon. Best regards, Damien Willemain Director Adjoint

"Excellent Hotel"

5
07/08/2017

Location is great! From there you can reach via foot or via metro all important locations! Price - Value is excellent! Friendliness of check-in / check-out staff was marvelous! Fast and efficient check-in! Secure car-park not too far away! Good restaurants in the proximity!

Catherine M, Directeur Adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear Dominik, Thank you for taking the time to share your feedback. It is a pleasure to read that you enjoyed your stay among us. We hope to have the pleasure to welcome you again for your next stay. Best regards, Damien Willemain Director Adjoint

"Disappointing. "

3
06/08/2017

The staff deserve a 5/5 for their kindness, however the hotel doesn't deserve a 4*label. Our room(103)on the first night was so small we couldn't fit our small bag and ourselves! The walls were very thin and our neighbours must have been suffering from jet lag as we could hear them sighing from about 4:30am. The cleaner came into our room ...uninvited at 8 am asking "service"! The shower overflowed, due to what looked like leaves (tea hopefully!) blocking the drains! Oh and the plug to charge our phone didn't work either so we used the one for the lamp instead. To be fair, I did complain and was told we were going to be moved to another room. This they did, but only in the afternoon so we had no use of a room for half a day! We only stayed for 2. The new room was much better, slightly bigger, comfy beds and clean. If we had been given this in the first place my rating would have been a 4. People travelling with lots of big luggage beware the rooms are very small even for Paris standards.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Client, Thank you for your nice comment regarding the staff of our hotel. Each team try to do the best every day in order to propose a good service for all of our clients. I think you booked a standard room, and the size can seemed small when you have some luggages. With the other room we proposed and stayed in, I hope your enjoyed the other part of your stay. Hope to see you for a next trip in Paris, and do not forget to book for a superior room. Regards.

"Really good hotel"

5
01/08/2017

This hotel is a really good one I had a nice stay at this place People from the staff are really helpful! Breakfast is ok, the room was really equipped! I can recommend it! The location is perfect! Just few blocks from Lafayette galleries! There are a lot of restaurants and shops around!

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Monique, Thank you for your nice feedback regarding your stay with us. I believe you enjoy your stay with us and in Paris, with all the amazing activitites just arond the hotel : shopping, tourism, restaurants... Hope to see you very soon. Regards. C.MARAIS

"Great Hotel!"

5
25/07/2017

I stayed 4 nights in this hotel. I am glad of this choice as the hotel had everything I was looking for: a comfortable bed, soft linen, impeccable cleanness, great view, not-street noise, tasty breakfast and friendly staff. I will be back for sure next year at this hotel :)

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Claudia, Great comments. Thank you very much for your feedback regarding your stay with us. We work every day to assure to each of our client a stay as enjoyable as possible. So it is a pleasure to read that you enjoyed your stay. We will be very happy to welcome you for your next trip in Paris. Do not hesitate to contact us directly. Regards. C.MARAIS

"Best kept secret in Paris"

4
14/07/2017

This hotel used to be the Jules, but is now the Best Western. The service and hotel is still the best, and the staff are beyond friendly. All of this, plus the fact that it's about 50 meters from the metro stop, make it a must stay while you're in Paris. I've been staying there for over 15 years!

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Client, Thank you to tell your secret. The name of the hotel change but our staff and service try to stay the best as possible. Than you so much for your loyalty with our hotel. Hope to see you during your next stay with us. Regards. C.MARAIS

"Good Staff, Clean and Confortable Bed, Small and Basic Room"

3
10/07/2017

Good Staff, Clean and Confortable Bed, Small and Basic Room. Breakfast was basis and Decent. Room size was very small and carpet needs to be changed. Bed was very comfortable and clean. Staff was very helpful. Can stay again just because of Staff and comfortable and clean bed.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Client, You seemed to have enjoy your stay with us in spite of the size of the room. During your next stay in Paris, during which we will have the pleasure to welcome you, you can choose from different room types. Do not hesitate to contact the hotel directly in order to propose you all the category. Regards.

"bad reception service"

3
09/07/2017

1)anybody say you hello or welcome when you enter in the hotel: you have just to wait that somebody asks you what do you want...2) dress code of the reception staff is messy and with any style 3) reception staff did't know that we understand french and so we had the gently experience to listen their comments about my husband work: it was bad manner example 3) breakfast is served in a close and sad room, without a window!!! ... "non ci siamo proprio!!!"...

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Client, I am sorry to read your bad experience with reception. It is not our practice to welcome in a bad manner our client. We work every day to propose a good experience to our client. Once again, we apologize for the service. Regards.

"Do not use safe in hotel"

1
06/07/2017

Stayed at this hotel and used the safe in the room....we just discovered that I lost $2,500 from my wallet that was inside the safe which was locked, thinking back it happened when I had breakfast before checkout. Unfortunately was already in Belgium when I discovered the missing money in my wallet.

Catherine M, Gérant at Best Western Premier Opera Faubourg, responded to this review
Dear Guest, I am sorry to read your comment regarding our hotel, but we cannot accept this type of charge. The procedure for the opening of the safe is extremely secured and can be done only by a manager. I am surprised that you did not contact the hotel directly in order to inform us of your problem. As the comment is made in a anonymous way, I have no information regarding your stay. So, I stay of course at your disposal to discuss on this matter. Regards. C.MARAIS

"Uncomfortable room - you can do better"

2
19/06/2017

Most mid-range European hotels are very small, especially by U.S. standards. What matters as a guest is whether they're intelligently designed to provide a shelf or two to unpack, or - at a minimum - someplace to put 2 carryon suitcases other than the floor. Our room was among the more tiny ones we've stayed in, but also had zero surface space other than a tiny desk. The problem of where to put our small suitcases could have been easily solved with a second folding luggage rack, but the front desk denied our request because "There is only one luggage rack provided per room." There's no excuse for rationing these inexpensive items and our constantly tripping over the remaining bag squeezed between the bed and wall. One other gripe: we used WhatsAp for text and calls throughout France wherever we had Wifi. At this hotel, oddly, only the text feature of the ap worked - the calls went through but without sound. We assume the hotel's Wifi was unusually weak and the phone service needed a better signal.

Catherine M, Directeur Adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear Ketchup99, First of all, I would like to thank you for your comment as it will help us to improve the quality of our service. I apologize if the room was not at your taste. We do have different kind of rooms which would reply to your expectation regarding the size. As you explained it, Paris' standards are very specifics and could easily surprise our guests. Regarding the wifi, I am surprised as we do provide internet through Fiber optic which is one of the faster connexion available. Sometimes, it is up to the phone configuration, which is why I suggest you to contact our front desk staff when disturbences like that happened. We hope to have the pleasure to welcome you again and convince you of our quality of service. Best regards, Damien WILLEMAIN Director Adjoint

"Loved staying here!"

5
12/06/2017

My husband and I were pleasantly surprised with our stay here. We think Best Western purchased an existing French hotel because it certainly had a "French" feel to it. Our room was very comfortable and had plenty of space. We had two doors leading to the balcony that overlooked the street. The bathroom had an adorable medicine cabinet and towel warmers. The delicious breakfast had a variety of selections. The staff was excellent and accommodating. An extra plus is it is located just a short walk from the Metro. All in all --- a great experience. We hated to leave!

Catherine M, Directeur Adjoint at Best Western Premier Opera Faubourg, responded to this review
Dear Audrey, It is a real satisfaction to read your nice review, thank you for taking the time to share it with us. The confort of our guest, and the service provided are the main preoccupations of our hotel, and we are glad to see you enjoyed it. We are waiting for the pleasure to see again for your next trip. Warm regards, Damien WILLEMAIN Director Adjoint

"Hotel ok for easy staying."

4
27/05/2017

Nice small cozy hotel in a very convenient location easy to get taxi and metro. Rooms are comfortable even AC not very easy to adjust as too hot or too cold. Bed and mattress are ok. Bathroom not bad. Wifi weak. Breakfast simple and not many options with so so quality. Personnel nice and gentle and helpful. Price ok considering normal Paris expensive hotel fee level. Ok for business stay.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Angelo, Thank you for your feedback regarding your stay with us. All your comments are duly identified in order to improve every day our service. As mentionned, Best Western Opéra Faubourg is well situated with an easy access for all points of interest and business in Paris. Hope to welcome you again for your next stay. Regards. C.MARAIS

"ROBBED DURING STAY - Hotel not to be recommended"

1
17/05/2017

I WAS ROBBED DURING MY STAY: Valuables stolen out of room amounting to 4.500€. Management denies every responsibility eventhough no physical break-in traces were found / our room was the only one targeted / rooms are not lockable from the exterior / housekeeping reacted suspiciously after being asked if they had seen anything irregular (hastily whispering after losing sight of us). The hotel management argues that, due to the key card reader not showing any suspicious key-card movements they can not be held responsible - eventhough the hotel staff uses physical keys to enter the door and therefore can not be tracked. These hints support the assumption that the hotel staff had something to do with the burglary. The management is not at all cooperative with handling the issue and keeps stating that - as no traces were found - they are relieved from every liability. The reception even stated that these incidents happen on the regular.. Not good! ONCE AGAIN, I RECOMMEND TO AVOID THIS HOTEL.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Mr Bures, Once again, I am very sorry and apologize for the trouble during your stay. We understand it is not a pleasant experience at all. Reception staff from night and day try to do the maximum to organize the investagations with the police Department. I will transfer you the information and the return from our Legal Department. To open the door, no mechanical key can be used, so all lock opening can be tracked. These incidents did not happen, fortunatly, regularly. Investigations always goes on with the Police Department and as soon, we will have more informations, we will transfer you by email. Best regards. C.MARAIS

"Good option for Paris"

4
13/05/2017

The hotel is well located near the city centre. The service was nice, and people where very welcoming. The rooms were pretty clean, though I am not a carpet fan. I was expecting more noise since it is in a busy street but not at all, il was quite calm. On top we were lucky and found a discount for this hotel so we got a good price.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Esther, Thank you for your review following your stay with us. As you mentionned, Best Western Premier Opéra Faubourg is well located in Paris, near Metro and bus station and at walking distance from a lot of points of interest. In spite of the street side, all the rooms have double glazing window, so you can benefit of the street view without disagrement. We hope to welcome you again for your next trip in Paris. Regards. C.MARAIS

"A great week"

5
13/05/2017

We visit Paris first time. Because we always travel with our dog, we searched for a dog friendly hotel. This hotel has fully met all our expectations. Our room was very comfortable, nicely decorated and we could sleep very well. The staff was always very friendly and helpful. The breakfast surprised with a great selection. Around the corner is a bus stop and the metro is also just two crossroads away. Walking distance to the Seine Island on foot takes only twenty minutes.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Client, Thank you so much for your kind feedback for our hotel. We know that it is imortant for our customers to travel with their pets, so we accept to welcome them also. All the team try to do the maximum to optimize positively each stay of our client. As you may have pointed out, our breakfast proposed a large selection with home made cakes every morning. An of course, the location of the hotel, allows to visit Paris by walk, bus or metro. Hoping to see you again for your next trip in Pris. C.MARAIS

"Our stay"

4
09/05/2017

I spent 3 nights at the hotel with my son. The rooms are very small but functional and clean The service of all the team was excellent they did all they could to assist us in making our stay in the hotel comfortable and in Paris enjoyable and we really felt welcome. I would come again in my next visit.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Ayrib, Very happy you have spent a pleasant time with us and in Paris. All the team of the Best Western Premier Opera Faubourg try to make each stay for all our guests as enjoyable as possible. Do not hesitate to contact us for your next stay in Paris, and book a Superior room in order to get a bigger room. We will welcome you once again with a lot of pleasure. Regards. C.MARAIS

"Always Best Western"

5
08/05/2017

Stayed in this little hotel for 4 days in May 2017. The location is perfect, close to metro stations and bus stops. About 50 min. from airport with metro. We walked to many monuments. There are many restaurants and cafes, pharmacies, and markets around the hotel. We stayed at room number 510, we had a balcony and the street view was nice. I believe the room was bigger than other Paris hotels' rooms. We were able to see the top of Eiffel tower at nights. Room was clean and well-equipped, bed was big enough and comfy. Also very silent. Employees were friendly and helpful. We used to stay in other Best Western hotels in other cities and never regret it. Thanks for all, hope to meet at other locations.

Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Sevdeart, Thank you so much for your feedback. I am very happy to read your spent a very nice trip in Paris and with us. It's true that Best Western Premier Opéra Faubourg is well located with a lot of shops, restaurants, shopping center, trains stations, bus and Metros just nearby. Our staff tries to make each guest's stay as pleasant as possible. I thank you also for your loyalty for our brand. Hope you will come back very soon in Paris. Regards. C.MARAIS

"BOUTIQUE HOTEL: YUCK!!!"

2
06/05/2017

This place is billed as a boutique hotel which means that no one over forty, weighing over130 pounds, or having more than a carry-one case for luggage should try it. There was very little furniture: No dresser was especially a disappointment. The beds were small. The tub wall was designed for a seven footer: it was too hard to get over. They refused to turn on the AC so we sweltered for three lousy nights. This place made Motel 6 or Red Roof Inn look glamorous. Okay, now the good stuff. They had the best breakfast EVER!! The breakfast crew worked hard and fast to make fresh food. The overall staff was quite good but understaffed. They didn't do the requested wake-up calls for the first two nights. For the third night I bribed them. IF one meets the above requirements, I guess it was okay. This place was booked by our tour company. I gladly would have paid a hundred dollars more a night for a DECENT room.

"Great stay"

4
06/05/2017

All good, apart from one member of staff in breakfast room appeared very unfriendly...nothing was said, but you felt you shouldn't be there.. Also, morning we checked out, we had cleaner knocking on door three times to see when we were leaving room despite check out being midday.... Having said that, we would certainly return to the hotel as everything else was great.

"Freezer"

2
28/04/2017

Even the weather is very cold in Paris, Hotel's heater was not working. So everybody was sick because of this issue. When we ask the reception, they only offered us to give some blanket, that's all. For the rest was quite ok.

"Excellent Hotel in Excellent Location"

5
23/04/2017

Best Western - Opera Faubourg is located very nicely (about 2 mins. walk from Le Peletier - Metro) and about 10 mins. walk to Opera in the heart of Paris. Room sizes, although a bit small are nicely decorated with modern designs and installations. The cleanliness is very good and the staff are very friendly in accommodating requests from the guests. Overall, we enjoyed our stay in Paris and in the Best Western - Opera Faubourg.

Catherine M, Manager at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear John, Happy to read you enjoyed your stay with us. Our hotel well located as you mentionned allowed to join a lot of points of interest at a walking distance. We hope we will have the pleasure to welcome you again for your next trip in Paris. C.MARAIS

"Disappointment"

3
23/04/2017

The standard room is way too small for 2. I stayed there with my 16 year old daughter and the bed was 140cm large. The room on the first floor was facing the busy avenue Lafayette. Quite noisy with the metro sound under the building. Not enough space around the bed and the carpet looked very dirty. No bathtub. No refill of coffee or tea bags on the 2nd day of our stay. Quite disappointing for a 4-star hotel. Pictures look great on the website but the hotel is not aging well.

Catherine M, Manager at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Client, I am sorry you did not appreciated your stay with us. Standard room can seemed small, but we could propose you other alternatives as we have superior room, Deluxe and Junior Suite. During your stay, Reception and Housekeeping Department are at your disposal to provide you a lot of items, if we do not have an item, we do the maximum to help you to find it. I hope nevertheless we will havethe pleasure to welcome you again and provide you a better experience. Regards. C.MARAIS

"April visit"

4
22/04/2017

I traveled with Road Scholar group. There was another group there at same time who ate so much of the breakfast offering that there was little left for us. I felt it necessary to be waiting at the door at opening time. Food was good and staff efficient and very pleasant, just overwhelmed. Great location for walking, metro, and restaurants. Reception staff were wonderful.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Perwinkle2017, Thanks you for this nice review. Our breakfast is often praised for its quality, and I see that you agree with that part. Situations with groups are always sensitives, and I am sorry if it has disturbed you at the beginning. Our staff will be very pleased to welcome you again next time. Warm regards, Damien Willemain Director Adjoint

"Better/larger than expected."

5
21/04/2017

I kept reading on trip advisor about how small the rooms were so I was a bit concerned about the size of the room. We are a family of 2 parents, a toddler and a teenager. We got the largest room size they have and it was fantastic. Def. much more space than I anticipated. There was a king sized bed and full size pull out couch in which my daughters slept. The room was very clean, modern and updated. The bathroom is beautiful as well and had all we needed. The metro station is half a block down..we found it so easy and convinient to use. The hotel is just three short stops from the Louvre. There is a mcdonalds about three blocks away (in case you need more americanized fast food) but you wont need it, the area is filled with hundreds of wonderful parisian restaurants and coffee shops. If you need a supermarket, their is one a few blocks away which made it easy to buy milk for our toddler. Try the bakery across the street...for 2 euros u can get a freshly baked croissant and freshly brewed coffee! Delish! One last thing, the hotel has a mac computer and printer in the lobby which was a lifesaver! Had to log on to my email to print something out and was able to do so with no hesitation. Oh! and Free wifi! Any questions, just ask!

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Mighty20782016, I could not have read a better review than yours, and I am glad that your stay dissipated the few concerns you may have before arriving. Thanks ! Our location is nearly perfect if you wish to be in a Parisian area with stores and also closeby the main places of our city. The line 7 you talk about is the one desserving the center of Paris, including the Louvre Museum, the cathedrale Notre-Dame and the Opera district. Next time, I invite you to give a try to our breakfast, especially if you like the french pastries as our staff do some home-made cakes or offer fresh quality products. Warm regards, Damien Willemain Director Adjoint

"Was glad when check put arrived"

1
15/04/2017

I choose this hotel due to the great reviews it got on tripadvisor and booking.com I have no idea where these people stayed as this hotel is just awful. The staff at the reception were very friendly but the placed smelled, it felt like it had never been properly cleaned. I stayed in room 609. The room decor is very dated and the room size is tiny. The bedding was white and looked clean. The bed was comfy but the room did not look or feel clean. There are some questionable brown marks on the carpet. If I had known this hotel was so dirty and shabby I wouldn't have booked it so it also makes me question who on earth is leaving these glowing reviews for this hotel... Paris is an expensive place to book a hotel but I would most definitely recommend you book somewhere else...

Catherine M, Manager at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Client, I would like to apologize for not having answered your expectations. As you write, we have a lot of great reviews on different internet sites from our clients who stay in our hotel. Your satisfaction is important to us and we use the feedback form all our clients to improve our service. We work every day to improve it. I am very sorry if your room was not corresponding to your wish. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I stay of course at your disposal by phone or mail. Best regards. C.MARAIS

"Good Hotel in a convenient location"

4
14/04/2017

We had a pleasant stay in the hotel. The hotel is in close proximity to two metro stations which enables easy access. Staff was very helpful and attended to our queries and needs without hesitation. The hotel is very clean. Beds are very comfortable. Good value for money. prefer if the rooms were little more spacious. Room we stayed in ( deluxe tripple) had hardly enough space to keep our luggages. If the breakfast menu can be changed at least twice a week with more varieties it will be great. Otherwise a person who is staying for a longer period will be bored with the same kind of food.

"Warm French Welcome"

5
11/04/2017

Welcoming and helpful staff. Room comfortable and clean. Hotel well situated for transport links. Breakfast a mixture of English and Continental which was a buffet style service. Breakfast staff very attentive and helpful. Would stay here again and recommend.

"good location"

4
10/04/2017

This hotel is located very close to a Metro station, but is only a short walk from Opera if you feel like a stroll. We were not too sure when we walked in if we would like it - the reception area is small and not too impressive - but the warm welcome from Mounir dispelled any doubts. Our room was on the 5th floor down a maze of very narrow corridors but the room itself, although on the small side, was very good. I don't ask for much beyond a comfortable bed, clean sheets and clean bathroom and this room delivered on all 3 counts. Plus points: two sets of french windows opening onto a small balcony, air conditioning, large towels, large bed. The only disappointment was the quality of the toiletries - only an all-in-one hair/body shampoo - no conditioner or body lotion, so anyone thinking of staying here would be well advised to bring their own. (Note to management - the scary magnifying mirror on the wall is great if you are 1.85 tall - not much use if like me you are only 1.65m.) I can't comment on breakfast - we ate out in a local cafe, but the staff were all extremely friendly, helpful and obliging. Would I stay here again? Yes!

Catherine M, Manager at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Sheila, I would like to thank you for your comments regarding our hotel. Best Western Premier Opéra Faubourg, well situated, near 2 metro stations, Opéra, also for Les Grands Boulevards, Galeries Lafayette allow to walk everywhere from the hotel. All our staff do the maximum in order to provide a good service. If something or items are missing in your rrom or bathroom, you can ask at reception and to the chambermaid, we will provide you directly in your room. It will be a pleasure to welcome your again for your next trip in Paris. Don not hesitate to contact directly the hotel. Best regards. C.MARAIS

"Central location and clean & tidy throughout"

4
08/04/2017

Paris hotels can be a bit hit & miss, but this hotel has been updated and it's rooms, although rather small, are very well presented and clean. Even though it's on a main street, at least on the higher floors, it's quiet. Breakfast is in the basement and typical continental. A reliable place to stay and convenient location. Front desk service is welcoming and helpful.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Mr_Avios, I am pleased to read your satisfaction and thank you for sharing with us all. As you mentioned, we recently renovated most of our rooms for the enjoyment of our guests. Of course, you can be sure that the service offered is of the same quality, and it is a pleasure that you feel it as well. Our location is also fairly convenient for business as for leasure. All of our staff and I look forward to welcoming you soon. Best regards, Damien Willemain Assistant Director

"Great Place To Stay"

4
01/04/2017

We enjoyed our stay at this hotel. It was clean, and the staff were very helpful and friendly. The Metro stop, le Pelletier, was very close and it was easy to get to most points in Paris from there. The only thing missing was airconditioning. Although it was March, we found the room very hot at night. But other than that, a great place to stay.

"One word......fantastic"

5
31/03/2017

Absolutely brilliant time in Paris. The hotel was perfectly situated on the main metro line so we were able to literally go anywhere so easily. The staff were absolutely brilliant. I would recommend this hotel to anyone and will definitely be returning at some point. Really did not want the stay to end.

Catherine M, Manager at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Deborah, Thank you so much for your Fantastic Word. My team and I are very happy when we read that our client estimate so much their stay. It will be a pleasure to welcome your another time in our hotel. Do not hesitate to contact us directly at the hotel. Best regards. C.MARAIS

"Excellent hotel! Will return!"

5
28/11/2016

Very nice hotel, nicely decorated, good service, and a good menu. The location is great, very close to the Gare du Nord, Lafayette, Opera and shopping district. I am definitely visiting again and can thoroughly recommend. My room had a bath and balcony.

"Medium class hotel well located"

3
23/11/2016

I recommend to ask for a quiet room as most rooms appear to be located towards noisy streets. The Location of the hotel is good and easily accessibla by subway and in Walking distance from Gare du Nord.

"Central stay"

4
15/11/2016

Great location! Steps to several Metro stops. 15min walk to Gare de l'Est where we arrived, grocery store just around the corner. Helpful and friendly staff. Rooms were small but I suppose typical of European standards. Beautiful view from the 5th floor and surprisingly quiet when balcony doors were closed. Good breakfast selection of hot and cold foods, although in basement with no windows so a bit dark and one day too warm. I can't remember his name but the one member of the breakfast staff (the man from Sri Lanka) was so kind, welcoming and helpful. We enjoyed our stay.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, It is a pleasure to read you have enjoyed our location, breakfast services, and the special attention of the staff. I will personally say to Rizvi your great comments about him. Sandrine, our Reservation Manager remains at your disposal to organize a next stay in Paris. Looking forward to welcome you back soon, Best regards, Catherine Marais, General Manager

"Great Location and helpful staffs"

5
12/11/2016

I stayed here for 4 nights and have a pleasant stay. Since I did not received my luggages from the airline and the hotel staffs help me to contact the airline twice a day (maybe three times a day!). Even in the end i still did not get my luggages but I'm very appreciate their kindness. I made a non-breakfast reservation but they give me for free *happyyy* or maybe because i stayed there for 4 nights. I highly recommend this hotel, the location is perfect (near 2 metro stations, Le Peletier and Cadet). I will come back for sure :)

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, We are thanking you to comment your experience. All the team are very proud to read you have appreciated our help and kidness. Hoping to welcome you back at BEST WESTERN PREMIER Opéra Faubourg soonest, we remain at your disposal; [email protected] Best Regards, Catherine Marais, General Manager

"Very good Hotel"

5
12/11/2016

In all parameters it a very good hotel. The room was clean the bed is cowsy and a good bathroom. The brakfast was good and taisty , but was not included in the room price and that shold be considered. The service of the hotel worker was good for any need that necessary. The location is great on Rue La Fayeete, near galery lafayetee. Very recommended hotel.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, We thank you for sharing your experience at BEST WESTERN PREMIER Opéra Faubourg. All the team is happy to read you enjoyed our cozy atmosphere, the location, the breakfast service and also the attention of the staff. Sandrine, our Reservation Manager remains at your disposal to organize your next stay in Paris. Looking forward to welcoming back you in a next future. Best regards, Catherine Marais, General Manager

"Paris weekend "

4
06/11/2016

We chose this hotel as it was quite easy access from the airport via train and metro and quite central for the sites. We booked in at 11:00 as we'd had any early flight and wanted to leave our cases. Had a room on the 3rd floor overlooking the road which was fine and there was no road noise unless we opened the windows the room was small but had a walk in shower which we had requested. The sink bowl was cracked but everything else was clean. The room was cleaned everyday with fresh towels etc. We didn't use the breakfast room as we went out for breakfast. Reception and bar lounge area was ok.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Cutomer, We thank for sharing your experience in our establishment. It is a pleasure to read your positive comment. Our Reservation Service remains at your disposal, to organize your next stay in Paris, [email protected] Looking forward to welcoming you soon, Best regards, Catherine Marais General Manager

"Good hotel at good location."

4
06/11/2016

Nice hotel, trendy equipment. I like the lamps :). Lots of cafeterias ,Carrefour store around the corner, close to metro, shopping center and parking. Rooms are tiny but don't forget-you in Paris.It is enough to sleep,rest of the day your out anyway.Stayed in on the last floor with nice small balcony.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, We are thanking you to share your experience. All the team of BEST WESTERN PREMIER Opéra Faubourg, is happy to read you enjoyed our cozy atmosphere, and also thotel location. We remain at your disposal to resreve your next stay in Paris, [email protected] Hoping to welcome you back soon. Best Regards, Catherine Marais General Manager

"Very well located, friendly staff, rooms well equipped"

4
04/11/2016

We stayed there 4 nights and were very happy with the central location. Friendly staff and clean Paris-sized room. Good noise insulation against street traffic. Lots of bars and rests closely nearby. We did not test the breakfast but the price seems OK. Clear recommendation, we would stay there again.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for sharing your experience in our etablishement. We are delighted to read you have appreciated our location, the confort of the room and our staff attention. We remain at your disposal to reserve a next parisian stay; [email protected] Looking foward to welcome you back at BEST WESTERN PREMIER Opéra Faubourg Best Regards, Catherine Marais, General Manager

"To choose if NO other choices"

3
03/11/2016

Hi everyone, I booked through Agoda, like every single time I travel... 1) Even if you have payed fully , you explained you won't buy anything in the hotel, they ask your credit card... god knows for what.. 2) hotel consider himself modern... not at all. 3) external company that comes and clean/take care of flowers ... whoever did pass by my room, left the window open, smoke in the room... ( DND sign at my door ). 4) A tax for 2 Euros ish per night per person is asked... when you check out... but again... no way to know about it... even on agoda ... just double checked. 5) The garbage outside the hotel is non stop.. please keep in mind that it is not the best area in town. The positive point is the location and reception staff. Cadet metro next door , mcdo , Starbucks , bakery ... honestly for the same price... check around ! Staff at reception is attentive and receptive . Speaks a good English.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, We thank you for sharing your experience in our hotel, however we regret your dissapointed. Indeed, a part of our rooms, corridors and lobby were recently renovated. We apologise because we could not find a solution to satisfied you. Your remarks were carefully noted and be sure that we are working to avoid repeating similar experience. We remain at your disposal, Best regards, Catherine Marais General Manager

"“Great Location ... Cosy Room”"

4
31/10/2016

The air-condition in the room that I have stayed only hot-air, and the room is facing the main street, therefore, it is very noisy to keep the windows open.? The location is great; closed to metro station , restaurants and grocery store.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, First of all, We thank you for sharing your experience at BEST WESTERN PREMIER Opéra Faubourg. However, we regret you found the room noisy. Our staff remains at your disposal to resolve any instatsfaction concerning the accomodation. For a future parisian stay, do not hesitate to contact us to reserve a room under your expectation; [email protected] Best Regards, Catherine Marais General Manager

"my stay"

5
28/10/2016

i like the hotel it's clean and comfortable and just behind the hotal there is carrfour market . the location is good near the opera {big shopping area} and near the train station gare du nord and gare de l'est

Catherine M, Manager at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Client, We thank you very much for your kind feedback regarding our hotel. Your comments are very important for us, and we value your feedback. We hope you will come back and see us again very soon. Best regards.

"Excellent Hotel"

5
28/10/2016

The hotel offers large, clean rooms with great service, as well as a delicious breakfast (for an additional cost). Staff was very helpful with all of our questions and needs. Right near the #7 Metro. Slightly quirky decor, but overall a great stay. Can't say anything negative!

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for sharing your experience at BEST WESTERN PREMIER Opéra Faubourg. We are really happy to read your comment. It is a pleasure that you enjoyed our services, facilities and staff attention. All the team remain at yout disposal to organise a next stay in Paris; [email protected] Hoping to welcome you back soon, Best Regards, Catherine Marais, General Manager

"Great stay!"

5
27/10/2016

I stayed here with my mom for 3 nights. The staff are very friendly and helpful they even help us to send our package to La Poste ( we are sending a gift for a friend in other city ). Room is clean. Metro Le Peletier is just a few walks away, surroundes by many restaurant, cafe, and there's a convenient store just right around the corner. Will stay here again if I visit Paris

"Good location"

4
26/10/2016

My husband and I stayed here for the first two nights of a group tour of the Loire Valley. There were very good restaurants, and a Metro station within walking distance. The rooms, as one expects in Paris, are very small, but these were very comfortable. Ours had a small balcony overlooking the street, but with the doors closed and the blackout drapes pulled it was quiet and dark. We also like to sleep in a cool room and that was harder. The air conditioning didn't really cool and, as we found all over France, duvets are too warm. The breakfast room is in the basement, and the food selection was standard and good; scrambled eggs, Canadian style bacon, toast, cereal, yogurt etc. The decor is somewhat British, which may not be to everyones taste when visiting France, but a pleasant staff and comfortable surroundings made for a nice stay.

"Good space for a trip to Paris"

4
26/10/2016

Not a bad hotel for a short stay in Paris - probably the best Best Western Ive stayed in tbh. The good: - Rooms were clean and well presented - albeit a little small (pretty standard for Paris I guess). - Breakfast was basic but enough to get you going for the day. - Location pretty good - about a 5-10 minute walk to the main shopping area around Opera - Loved the balcony off our room - we could even see the top of the Eiffel Tower Could be better: - if youre not going to provide international plug points anywhere in the room then keep some adapters around for customers. Having to purchase one across the road for 15 euro - The lifts broke down about 3 times during our short stay - not a biggie for us as we didn't mind the walk up the stairs but some of your older customers really struggled

"more than moderate, good, excellent place"

4
25/10/2016

Check-in must be latest at 14:00 not 15:00. Main elevator was out of service for three days.Should have been repaired in one day. Staff were friendly and nice. Place was excellent and very close to almost every single point by walking.

"Nice, trendy hotel. Great location!"

4
24/10/2016

This is a cute, trendy hotel located in the 9th Arr., 3 miles or less from Gare du Nord. It is close to two Metro stations, tons of restaurants, night life ANYTHING else you may need! Amazing people watching. I was fortunate to have a room with a balcony (room 305) with incredible September weather. I tried to load photos of my view but my iPad is acting up. The room was clean and it looks exactly like the photos. The bathroom is small but very very clean. The lobby is clean and trendy. The lobby bar is small but it was a popular gathering place as was the terrace. Hotel staff was very friendly and they put up with my terrible French. The breakfast buffet is good as well, but get there early or closer to end as it gets crowded. The buffet attendants offer you a banana to go when you are leaving. That's a nice touch. I used the laundry and dry cleaning services and they were excellent and timely. Oh one thing! There is no iron & board in the rooms so request one when you check in. This actually ended up being a blessing as I ironed all my clothes really quickly and didn't have to iron again for the rest of my stay.

"Small but Decent"

3
11/10/2016

As with most reasonably priced hotels in the heart of Paris, the room was tiny. With barely room to walk around the bed, it was a cozy fit. But the room was clean (although it smelled very strongly of perfume) and included all necessary amenities. It's a short (less than 5 minute) walk from two metro stations, a 15 minute walk from Gare du Nord and walking distance to the Louvre (about 20-25 minutes). The neighborhood is rather busy, but that means there are plenty of restaurants and small markets nearby. The staff is very helpful and fluent in English. The hotel does have a single (small) elevator.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank your for sharing your experience in our hotel. We appreciate to read you enjoyed our cozy atmosphere, the location and the staff attention. We remain at your disposal to organise your next parisian stay; [email protected] Looking forward to welcome you back, Best Regards, Catherine Marais, General Manager

"Highest praise"

5
11/10/2016

We had a wonderful experience at this hotel. The rooms were clean and quiet, despite being on a busy street. The breakfast was more than adequate, especially the coffee, bread, cereal and fruit. But it was staff that made it a superior experience. They were never too busy to give suggestions, make dinner reservations, etc. We left something of value in the room when we departed. It was easy to communicate with them via email, and they found the item and promptly sent it to us. Some Americans might find the rooms small, but that is typical for Europe. We liked the location. Wander one or two streets off rue Lafayette and you will find charming cafes and families going about their normal activities. It is also close to shopping, like Galeries Lafayette. Treat yourself to a drink on top of this department store and see the top of the opera house and many landmarks.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Mrs Margaret, It is a pleasure to read your comment. We are very proud you have appreciated our breakfast service, the cleaness of the room and the attention of our Staff. All the team of the BEST WESTERN PREMIER Opéra Faubourg hotel thank you for this complement. We will happy to welcome you back soon. Sandrine, our Reservation Manager remain at your disposal to reserve your next parisian stay; [email protected], Faithfully, Catherine Marais

"Great Location"

4
11/10/2016

This was our first trip to Paris and we chose this hotel based on location and it was perfect. The hotel was very nice and just as per the pictures, it was a bit smaller than we are used to, but it was typical room size for Paris so we didn't think it was an issue. I would definitely stay here again if we ever came back to Paris.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you to sharing your experience in the BEST WESTERN PREMIER Opera Faubourg. It is a pleasure to read you appreciated our hotel. We remain at your disposal to organize your next stay in Paris. Looking forward to welcoming you back soon, Best regards, Catherine Marais, General Manager

"Superb Staff, excellent location"

5
03/10/2016

Staff couldn't be more pleasant or helpful. They spoke perfect English and humoured my schoolboy French. We arrived very early but were able to check in and be in our room almost 4 hours before official check in time..fantastic customer service. The room was lovely and clean with tv with just a couple of english speaking channels, a safe, free wifi, tea and coffee facilities and very limited toiletries ( maybe they thought I was travelling alone? ) The location is fine with 2 Metro stations within 100 metres of the front door.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, It is a pleasure to read your fabulous comment and I was very proud to share it with my team. We are happy to know you enjoyed our cozy atmosphere, our services and our warm staff. Also, we noted your observation concerning bathroom's ammeties to add more. Looking forward to welcome you back soon, We remain at your disposal; [email protected] Best Regards, Catherine Marais, General Manager

"Clean, friendly and comfortable "

4
26/09/2016

Stayed overnight for football trip, staff were welcoming and friendly. As rooms weren't ready they pointed us in the direction of a decent restaurant for lunch Rooms were small but clean and did what was required. Shower/bath area very small but not a major issue

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for taking the time to share your experience. We are glad to read you had a pleasant stay at the BEST WESTERN PREMIER Opéra Faubourg Hotel Sandrine, our Reservation Manager remains at your disposal to organize your next parisian stay; [email protected], Looking forward to welcome you back, Regards, Catherine Marais, General Manager

"Great location, good services, room needs improvement"

4
26/09/2016

All in all a very good hotel. The location was great as it was walkable from the Nord train station and right next to the Metro. Front desk agents spoke very good English. The room, although very clean and well-maintained, needs some improvement that should be easily fixable. The A/C in the room was dripping water. We had to put a towel on the floor to dampen the dripping noise. Also the shower was poorly designed that the floor will get all wet as there was no door or curtain, just half a glass window between the shower and the floor. I also found the pillow arrangements to be inconvenient, especially the big round pillow put against the headboard that takes away 1/3 of the bed's length. It was a bit of an inconvenience having to move it aside every night since that pillow is so bulky. Other than that, I would recommend this hotel.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, We thank you for sharing your experience at the Best Western Premier Opéra Faubourg. We are glad to read your enjoyed your stay with us. Your remarks was carefully noted and we work to improve the items mentionned. We remain at your disposal, Best regards, Catherine Marais, General Manager,

"Little gem in the heart of Paris"

5
17/09/2016

I find it to be very great value for money. All the rooms are very new and clean. Staff is very nice and professional. The only criticism I have is that the bath tub was dirty when I arrived. But other than that I always use this hotel when I need to :)

"Will definitely return"

4
07/09/2016

Fast & friendly service, well located on a pleasant walking distance from the opera area. A junior suite has been offered by the very friendly staff who always have a lovely smile on their faces. The rooms are clean and have most important very comfortable ( and large) beds and great showers !! Will definitely be back !!

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you to share your experience at BEST WESTERN Premier Opéra Faubourg. It is a pleasure to read your good comment. We are happy you enjoyed our etablishment, its location, comfort and services. Hoping to welcome you back in a next future, Best Regards Catherine Marais, General Manager

"Gracious Professional Staff"

5
02/09/2016

The staff is gracious, polite and very professional. The room was excellant: quite, clean and the bed was very comfortable. The hotel is walking distance to all the historic sites, shopping and public transportation. I enjoyed my stay and because of the quality of the hotel my trip was perfect. Thank you for the warm, wonderful stay in Paris.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Cutomer, I am thanking you to share your experience at BEST WESTERN PREMIER Opéra Faubourg. It is a pleasure to read your great comment and I am proud to share it with my team. Our Reservation Service remain at your disposal, to organize your next stay in Paris. Looking forward to welcome you back in a next future, Faithfully, Catherine Marais General Manager

"Excellent 4-Star Hotel in the 9th District"

4
02/09/2016

This hotel is an excellent choice to stay in the middle of the action in the 9th district. altough it's located on a very busy street, the hotel is very quiet! Newly renovated (with a theme) and very clean, this hotel was one of the best I've stayed in Paris. After a red-eye flight, I was nicely accomodated with an early check-in (thank you). The room was large and very well appointed. One comment: one of the two chairs in the room disappeard in the middle of the week... I have no idea why! The included breakfast buffet was also one of the best in a Parisian hotel, cold and hot, with eggs, bacon, sausage and baked beans! Even REAL maple syrup from Canada! Even if I very much liked my entire stay, I have three comments. 1) the AC is very minimal as mine was set at 19 celcius the whole week and it was never enough (yes it was very hot in Paris). 2) the toilet paper in my room was like sand paper... 3) when I reserve a double-bed, I appreciate having a double bed, not two single beds stuck together (yes, I know this is a standard in Europe, but still). I would surely stay there again.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for taking the time to share your experience. We are delighted to read you enjoyed the stay at BEST WESTERN Premier Opéra Faubourg. Your remarks were carefully noted and we will be our best to improve the customer exprience in these matter. Sandrine, our Reservation Manager remains at your disposal to organize you a next parisian stay; [email protected] Looking forward to welcome you back soonest, Best Regards, Catherine Marais General Manager

"Awesome place, worth the money"

5
27/08/2016

I booked this hotel via bookings.com and got a fair deal of EURO 287 for 3 nights (Without breakfast). The place is centrally located, 100m walk to nearest METRO station (Le Peletier). The receptionist speak english, help you out with routes to main touristic attractions. Rooms are clean and hygienic, albeit small. I got a street view and the view from Balcony was amazing. Housekeeping do a good job. I havent had breakfast at the hotel as they are lot of good restaurants outside. You can get the best crepes, breakfast/brunch, pubs/bars/cafe nearby. If you want airport pick up/drop, please call/email the hotel authorities and they will book one for you. It is about 60-70 euros or lesser if they book. If you take a taxi from airport, they might trick you by saying 80-90 euros.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for sharing your experience at BEST WESTERN PREMIER Opéra Faubourg. We are really proud to read your comment. It is a pleasure that you have appreciated our good location, the helpness of our reception staff and the view of the room. Also you enjoyed the Breakfast Service and our proximity with many bars and restaurants We remain at your disposal to organise your next stay in Paris, [email protected] Looking forward to welcome you back soonest, Best Regards, Catherine Marais General Manager

"Comfortable room and good service"

4
27/08/2016

Had a comfortable bed and good reception service at this hotel. Air conditioning here definitely was welcome with the summer heat. Didn't try the breakfast as I would rather enjoy the nearby patisseries. Location is convenient and a mere 5 min walk to the nearby Le Peletier station, as well as a 10-15 minute walk to Galerie Lafayette.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for taking the time to share your experience at the BEST WESTERN PREMIER Opéra Faubourg hotel. We are glad to read your appreciations about the location, comfort and helpful staff. Also, about the air conditionning property, because we fixed dysfonctionnement for customers satisfaction. We hope to welcome you back in a next future. Sandrine, our Reservation Manager remains at your disposal to organize a next Parisian trip; [email protected] Best regards, Catherine Marais, General Manager

"Great stay !!"

4
26/08/2016

Centrally located, very convenient for planning your sight seeing as it is a stones throw from the metro stations and bus stops. 5 minutes walk from Gallerie La Fayette. The rooms are clean and have all Amenities. The access to rooms is secure ( keyed access to elevator), which is a huge feature. Excellent housekeeping services. The rooms are small but you are in Paris and if you are coming to Paris to stay in a hotel room for most of your visit then book elsewhere. Breakfast has variety - hot and cold items to choose from. Great service at breakfast . The front desk staff is excellent. We have to compliment Cathrine for her excellent customer service. She is very pleasant and helpful. She always smiles and gets whatever you need. Our baggage was delayed by 3 days - the hotel did not have toothbrush or toothpaste. They also ran out of band aides. But other than this, our stay was very comfortable.

"Good location"

4
24/08/2016

This hotel is very good location , Near Opera House , Shopping area, metro, and bus . There are food shops and mart around. Easy to find food :) Good service staffs. Room is very nice decoration and clean.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you to sharing your experience in the BEST WESTERN PREMIER Opera Faubourg. It is a pleasure to read you appreciated our recently renovated hotel, the staff service, our good location and the rom cleanliness. Sandrine, our Reservation Manager remains at your disposal to organize your next stay in Paris. We look forward to welcoming you back soon, Best regards, Catherine Marais, General Manager

"Excellent Value and great location"

4
23/08/2016

I stayed here in a family room fitted out for 3 sleeping (my 2 sons & me). All the beds were comfortable and the room size was more than adequate. The location is brilliant for the visitor with easy walks to many key locations and the Metro about 1 minute walk away. The reception staff were extremely helpful, rooms & public areas were clean and the price very reasonable.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Mister Mcintosh, I thank you for sharing your experience at BEST WESTERN PREMIER Opéra Faubourg, it is a pleasure to read your comment. I am very proud to share with my team your appreciations, such as: confortable beds, helpful staff, great and easy location. Sandrine, Reservation Manager remains at your disposal to organise your next parisian stay, [email protected] Looking forward to welcome you back soon, Best Regards, Catherine Marais General Manager

"Surprisingly good"

2
11/08/2016

Booked at last minute and really pleased. Easy to find and park. Most staff very friendly and helpful, and all spoke good English. Restaurant pleasant and food good. Location close to Caen memorial. Heated pool. Pleasant gardens surrounding property.

"Short family break to Paris"

5
08/08/2016

We had a great four day break to Paris staying at the Premier Opera Faubourg. When I made the booking I wasn't really sure how good the location would be but we all agreed it was fantastically placed to see all of the sights of Paris. As we were travelling with older teenagers we were able walk to Sacre Coeur and Montmartre past the Moulin Rouge and onto the Arc de Triomphe and the Eiffel Tower before heading back to the hotel. The hotel is also very close to a couple of Metro stops which we used the following day to visit the Musee d'Orsay. There is a very convenient Carrefour City just around the corner from the hotel and Gare du Nord was a 15min walk away when we needed to get back to CDG airport to catch our flight home. All in all - a very good hotel.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear, Thank you for sharing your experience in the BEST WESTERN PREMIER Opera Faubourg. It is a pleasure to read you well appreciated our etablissement and you loved the location. Our Staff remains at your disposal to organize your next stay in Paris. Hoping to welcome you again in a next future, Best regards, Catherine Marais, General Manager

"One block to the Metro"

4
06/08/2016

Very tiny rooms and tiny bathrooms. Very clean. The location was ok but it was nice being close to the Metro. Breakfast wasn't the best -- smallish dining room -- always running out of items. But it did offer the basics. Loved the Cafe across the street to the right -- excellent food!

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for sharing your experience in the BEST WESTERN PREMIER Opera Faubourg. We are happy to read you appreciated our recently renovated hotel and its location. Also, we are attentively noted your remarks which allow us to improve our costumer experience. Sandrine, our reservation manager remains at your disposal to organize you a next stay in Paris. Looking forward to welcoming you in a next future. Best regards, Catherine Marais, General Manager

"Junior suite: always a good choice!"

4
27/07/2016

Room: I stayed in the junior suite many times, with my father and brother as the room can accommodate three persons (1 big bed + 1 sofa bed), and we all like this room. It is spacious and the design is very nice. The bathroom amenities are very well chosen (Nuxe), that's always nice in hotels rather than an old fashioned soap that dries your skin out! Breakfast: The breakfast area is not very big, but the choices are very tasty. There are both sweet and salty choices. The pastries are very good! ;) Location: The hotel is in a very nice area of Paris, with many restaurants and bars nearby. There is a metro stop five minutes away from the hotel by foot (line 7, Le Peletier), which is good. The hotel staff is nice.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, We thank you to comment your experience at BEST WESTERN PREMIER Opéra Faubourg and also for your fidelity. We are happy to read your family and yourself apreciate our facilities such as the Junior Suite and Breakfast. Our reservation service remains at your disposal to organise your next future stay in Paris, [email protected] Looking foward to welcome you once again, Regards, Catherine Marais, Directrice

"A Surprise Visit "

5
23/07/2016

We were trying to get from London to Omaha Beach, when there was yet another French Rail strike, so our journey came to a halt in Paris for 24 hours. I did a search on a travel site and we wound up here. We loved this hotel. It's within walking distance to several nice restaurants. The staff was wonderful. The rooms have a very modern look to them with comfortable beds and nice showers. I would gladly stay here for a longer time.

Catherine M, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you to sharing your experience at BEST WESTERN PREMIER Opéra Faubourg. We are really proud of your comment. It is a pleasure to read you appreciated our location, room, our cozy athmosphere and also the warm staff. We remain at your disposal to organise a future stay in Paris, [email protected] Best regards, Catherine Marais Directrice

"Average"

3
15/07/2016

Some kind of hammering noise in the afternoon took away our nap. (I know, life is rough.) And the coffee machine in our room didn't work. When we called the guy at the desk said he was the only one working (it was nighttime) and he couldn't bring us a new one. For a four start hotel, it's an average place. The concierge that came up to the room was really nice, however.

Josefina M, Deputy Manager at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, We thank you for sharing your experience in our hotel and be sure that I regret your disappointment. Your remarks were submitted to staff and we are working to improve our guest experience. Perhaps, you give us the chance to change your opinion about us, we remain at your disposal to organise your next Parisian stay, [email protected] Best Regards, Josefina Morelli Deputy Manager

"Perfect service"

5
14/07/2016

the Holel is very nice close to 2 subway stations and the Gare du nord and St Lazare , rooms are nice and very comfortable , but the best of all is the service of hotel personnel Recommended 100 pct!!

Josefina M, Deputy Manager at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thak you to comment your experience at BEST WESTERN PREMIER Opéra Faubourg . It is a pleasure to read your great appreciation about our location, the comfort of rooms and our staff's service. We remain at your disposal to organise your next Parisian stay, [email protected] Hoping to welcome you in a next future. Faithfully, Josefina Morelli Deputy Manager

"Good value great staff"

4
13/07/2016

Very helpful staff language no problem amenities close by however hotel should provide tooth paste a coffee and snack should be available especially in the mornings on payment . Breakfast tea should be kept in sachets the outside street seating could be cleaner

Josefina M, Deputy Manager at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for sharing your experience at the BEST WESTERN PREMIER Opéra Faubourg hotel. We are glad to read your comment, also, we are noted your remarks which allow to improve us. Our Reservation Manager remains at your disposal to organize a next Parisian trip; [email protected] We hope to welcome you in a next future. Best regards, Josefina Morelli, Deputy Manager

"Beautiful Hotel in a Beautiful Location!"

5
12/07/2016

Wow! Wow! Wow! I have stayed in a lot of hotels around the World but Opera Faubourg was one of the best 4 star hotels in Paris because of its location which is 15 minutes by walk from Gare de Nord Station, the warm welcome, the english speaking staff, the comfortable mattresses and a cosy room with a beautiful view. We were very grateful to be Upgraded to a deluxe room due to our wedding anniversary and also had fresh macroons for us in our room!! We did not try the food or breakfast at the hotel as we were hardly at the hotel but I am sure it would have been good! Guys Stay at Best Western Prenier Opera Faubourg and you will not be disappointed! I am definitely staying here when `i visit again!! Thank you Best Western and until next time! Bye Z K

"Good experience"

4
10/07/2016

Have a nice stay in this hotel in Paris, good location and good service, nice recepation and warm help, only the lift off work two times, need update it indeed. For total this hotel is great for the Paris visiting for family, we have spent 6 days here and feel great and enjoy the food around this area.

Josefina M, Deputy Manager at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for sharing your experience at the BEST WESTERN PREMIER Opéra Faubourg hotel. We are glad to read your appreciations about the location, atmosphere and helpful staff. Also, we are attentively noted your remark cocnerning the lift and we are working on. We hope to welcome you in a next future. Sandrine, our Reservation Manager remains at your disposal to organize a next Parisian trip; [email protected] Best Regards, Josefina Morelli Deputy Manager

"good location and convinient stay"

4
06/07/2016

hotel was at very good location, very near to metro station and gard du nord is just 10min by walk. room price is a bit high and bit small but clean and comfortable bed. over all its was good stay, and i would recomend.

Josefina M, Directrice Adjointe at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for sharing your experience in the BEST WESTERN PREMIER Opera Faubourg. It is a pleasure to know that you appreciated our hotel and its location. Sandrine, our reservation manager remains at your disposal to organize your next stay in Paris. Looking forward to welcoming you in a next future. Best regards, Josefina Morelli, Deputy Manager

"Good!"

5
26/06/2016

I feel good in this hotel during my stay. I like it. The rooms are clean, it is located in center from every places, available every transport service to visit touristic places, good behave to the guest......

Josefina M, Directrice Adjointe at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, We thank you to comment your experience at BEST WESTERN PREMIER Opéra Faubourg. It is a pleasure to read you enjoyed our services and facilities. We remain at your disposal for reserving you next parisian stay; [email protected] Looking forward to welcome you in a next future. Regards, Josefina Morelli Deputy Manager

"Fabulous location"

5
23/06/2016

I stayed here for one night and the hotel is in a great location and really close to some great restaurants. The room was lovely, very clean and had everything you need, stocked fridge, kettle, hairdryer etc. also has English TV channels... Great value and I had a balcony with street view and couldn't hear any street noise. Really comfortable king size plus bed. Highly recommended and have stayed in other very good Best Westerns in Paris. The rooms are small but all rooms in Paris are small unless you book a chain or 5 star plus. Perfect for a weekend break. Really friendly helpful staff.

Josefina M, Directrice Adjointe at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, First of all, We thank you for sharing your experience at BEST WESTERN PREMIER Opéra Faubourg. Also, We are glad to read you appreciated our location, services and facilities. We remain at your disposal to reserve a future parisian stay; [email protected] Best Regards, Josefina Morelli Deputy Manager

"Decor and Service Excellent"

5
22/06/2016

My room had a wonderful view of the streets of Paris Its decor was stylish and creative (loved the phone booth) Very clean and smell clean Staff was accommodating to us getting up late for breakfast. Enjoyed the experience so much that I was looking for same in Florida... that was aonther situation though.

Josefina M, Directrice Adjointe at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for sharing your experience at BEST WESTERN PREMIER Opéra Faubourg. It is a pleasure to read your fabulous comments and I was very proud to share it with my team. Sandrine, our Reservation Manager, remains at your disposal to organize with you a future stay; [email protected] Looking forward to welcome you soon, Best Regards, Josefina Morelli Deputy Manager

"Great value hotel in Paris "

4
15/06/2016

Comfortable, clean well-located hotel with many dining and metro options nearby. The staff were always friendly from check-in to leaving my suitcase after check out. The room was on the small side but all amenities functioned well (TV, instant hot water, bar fridge) though the design of the shower stall was prone to leaking. My room had balcony access which was a nice option for checking out the street below. Overall a pleasant stay.

Josefina M, Directrice Adjointe at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for sharing your experience at the BEST WESTERN PREMIER Opéra Faubourg Hotel. We are glad to read your appreciations about the location, atmosphere and helpful staff. Sandrine, our Reservation Manager remains at your disposal to organize a next parisian stay; [email protected] We hope to welcome you in a next future. Best Regards, Josefina Morelli Deputy Manager

"Extremely cute in a very safe funky location"

5
15/06/2016

We threw a dark at the map of Paris and landed at this hotel with zero research and less of an expectation. This is a British themed boutique hotel that is very cute. The staff was as good as we have ever had, the room was very clean and kept that way by them every day. We expected only a double bed and we were given an extremely comfortable queen. The opera district turned out to be perhaps the area to stay, feet to a metro and in the center of great shopping, food and very interesting walking. We will go back in a blink.

Josefina M, Directrice Adjointe at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you to sharing your experience in the BEST WESTERN PREMIER Opera Faubourg. It is a pleasure to read your comment and I was very proud to share it with my team I am happy to know you enjoyed, our main location, cozy atmosphere and also the warm staff. Our Reservation Department remains at yout disposal for a next parisian stay, [email protected] Best Regards, Josefina Morelli Deputy Manager

"Just OK"

4
12/06/2016

Used to be Jules Hotel. Stayed there couple of times. Other than the location, the hotel itself is just average in terms of service and quality. The rooms I had are small in general. Standards have not improved much after it became Best Western.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for your fidelity and for sharing your experience at the BEST WESTERN PREMIER Opera Faubourg. Sandrine, our reservation manager remains at your disposal to organize your next stay in Paris, [email protected] Looking forward to welcoming you in a next future. Best regards, Jérémy Fogliata, General Manager

"Great stay!"

4
08/06/2016

We had a great stay. Loved the street view. Very nice clean room. Freshly decorated with cute decor. Very comfy bed. Helpful staff. Convenient location. Will definitely stay here next time we're in Paris.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you to share your experience at BEST WESTERN PREMIER Opéra Faubourg. It is a pleasure to read your comments and We are happy to know that you appreciated our location, the cozy atmosphere, the comfort of our rooms and the warm staff. Hoping to welcome you in a next future. Faithfully, Jérémy Fogliata, General Manager

"Poor Customer Service despite Good Location"

3
02/06/2016

We experienced poor customer service when the bar refill guy just knocked on our door ONCE before he swiped and entered into our room while we are changing. As a reputable 4-starred hotel, Best Western should knock on guest door for at least 3 times before entering into the room. It is a very rude and scary way of doing their business especially for single female traveller.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Madame, We thank you for sharing your experience at BEST WESTERN PREMIER Opéra Faubourg, even if we regret your disappointement. Your remarks were carefully noted and We work to avoid of repeating your experience. Best regards, Jérémy Fogliata General Manager,

"Definitely NOT 4 Star"

3
30/05/2016

Thankfully I had my room changed or this review wouldn't be as nice. Upon arrival I found the safe in my room was not functional and called down to reception. I was informed it didn't work, period. Then I noticed the clock was also not functional so I called down again and they said someone would be there to fix it tomorrow. I politely asked for a room with a working safe and clock tonight! They found me one on the 4th floor and I was moved there. The room was much larger and nicer and I settled in for my 4 night stay. The hotel is located far from the city center but the metro was easy enough to reach and without a transfer one could get to the Louvre. I did a lot of walking from there. The staff at this hotel is very nice and helpful, thanks to all of you. The breakfast was merely okay, certainly nothing to get excited about. The area was quiet and I got a decent nights sleep every night. The coffee/tea kettle was a nice touch, but this is no 4 star hotel. A Nice 3* though.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, We thank you for sharing your experience at the BEST WESTERN PREMIER Opéra Faubourg. Your remarks were carefully noted and we are doing the necessary to improve the customer experience. We remain at your disposal, Best regards, Jérémy Fogliata General Manager,

"OK hotel in good location."

4
24/05/2016

The hotel is listed as 4 star, but our group thought it's more 3 star. Kind of cute with its British theme with bowler hats, plaids, bulldogs, and army blanket-like wool drapes. Very noisy street, the A/C wouldn't work, lights out on our clock so couldn't tell the time, one person's shower leaked, another's A/C blew up and leaked, the carpet throughout the reception area was dangerously wrinkled, and the desk staff tried very hard to push 1 particular restaurant for dinner (complete with a card stamped by the hotel to present at the restaurant). That was enough reason not to eat there.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, First of all, We thank you for sharing your experience at the BEST WESTERN PREMIER Opéra Faubourg, even if we regret your disappointment. Your remarks were carefully noted and we work to improve the customer experience. We remain at your disposal, Best regards, Jérémy Fogliata General Manager,

"Comfortable overnight stay"

4
23/05/2016

I was here on business, not spending long in the hotel, but very good for an overnight stay. Clean, comfortable and convenient to where I wanted to be. Selected this particular hotel due to exceptional rate on booking.com; thus I was a bit worried it might not be the best - sometimes you get what you pay for - but far from it. I wasn't disappointed.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Kevin, We thank you to comment your experience at BEST WESTERN PREMIER Opéra Faubourg. It is a pleasure to read that our services and facilities exceed your expectations. Our reservation service remains at your disposal to organise your next stay in Paris, [email protected], Looking forward to welcome you soon, Regards, Jérémy FOGLIATA, General Manager

"A great place to stay"

4
18/05/2016

Nice and comfortable hotel. The rooms are clean and cozy. Great location, near the La Fayette, metro and fabulous restaurants. Nice Lobby, colorful with modern interiors.I enjoyed our 3 nights stay in this hotel. The staff are also friendly and nice. I will definitely come back.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Madam, We thank you for sharing your experience at BEST WESTERN PREMIER Opéra Faubourg. We are glad to read your apreciated our recently renovated hotel, with colorful interiors and cozy atmosphere. In particular, we are thankful for your comments about the staff. All the team remains at your disposal to organize your next parisian stay, [email protected], Best Regards, Jérémy FOGLIATA General Manager,

"Best Western Premier Opera Faubourg"

4
16/05/2016

Good check in experience after a 15 minute walk from La Gare du Nord.Nice Lobby with New York Times Euro edition and a small bar and sidewalk tables on Rue Lafayette.Elevator small but it works,Wi-Fi was good,even though English TV was promoted it was not available.My room was small but clean, even on the sixth floor there was street noise but hey it's Paris.Express store one minute away with wine,beer,cheese,fresh fruit,sandwiches and snacks....very reasonable.Forty minute walk to La Seine,restaurant across the street "La Generale Lafayette"serves a decent lunch or dinner at a decent price.I'd stay again.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Jimmy, Thank you to comment your experience at BEST WESTERN PREMIER OPERA FAUBOURG Hotel We are happy to read that you enjoyed our etablishment by its location, rate and properties. We remain at your disposal to organize a future stay in Paris; [email protected] Looking forward to welcome you soon, Faithfully, Jérémy Fogliata General Manager.

"Great Location"

4
11/05/2016

Hotel is in a great location!! 2 Metro Stations with in 200 Meters of the hotel door, Moulin Rouge about 1 KM walk, Paris Opera and Galleries Lafayette. It took us 15 Minutes to walk to the Louver as well. Rooms are on the Smaller side, but it is an Europe. Loads of Cafés and places to grab a drink. Bonus was the Carrefour just around the corner to pick up wine , Water and Chocolate!!! Our Room had a view of the top of the Eiffel Tower in the distance which was a bonus especially at night with it light up. Good Value Hotel

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for sharing your experience in the BEST WESTERN PREMIER OPERA FAUBOURG. It is a pleasure to read that you appreciated our recently renovated hotel and its location. We remain at your disposal to organize a next stay in Paris, [email protected] Looking forward to welcoming you in a next future. Best regards, Jérémy Fogliata, General Manager

"A Gracios and Comfortable Hotel"

5
09/05/2016

Considering I made a last minute decision on what hotel to stay at while visiting Paris, I could not have been more pleased with my three night stay in Paris at the Opera Faubourg Hotel. I opted to try public transit as a way to get to this hotel from Orly Airport and it was fairly simple, take the tram to the subway and then get off at Le Peletier and walk straight ahead about one block. The only disappointment I had was lack of noticeable signage and where the hotel entrance was. Just so you might know...the hotel entrance is almost made obscure by the adjacent pizza shop with its flashing LED signs; but, the flashing LED did make it easy to spot the hotel once I became accustomed. The reception desk is extremely pleasant, courteous and helpful. There was always someone on duty to be of assistance and offer advice. This is an older hotel that has had a remake in a somewhat avant-garde, if not funky, interior makeover. I requested a quiet room as I now Parisian streets can be noisy at times and I was placed on an inside room, overlooking a skylight onto the lobby, that proved exceedingly private and quiet. The bathroom was a pleasure following two weeks of travel in Scandinavia where their design cultural propensity is to have showers the size of telephone booths This room had a large glass enclosed shower as well as a long and deep soaking tub. Lighting was excellent and the bathroom amenity selection was generous. The only fault I found with the bathroom is a lack of any form of handle on the wall to assist in getting out of the deep and slippery soaking tub. I was afraid the housekeeper would come into the room in the morning and discover me sleeping in the tub...but, I finally managed to get out after some effort. The guest room was extremely comfortable, the wi-fi worked well and there was generous programing on the flat screen TV. This hotel provided the most comfortable bed on my entire European adventure and the bed linens are of excellent quality and felt great when you climbed into bed. After being on the road visiting throughout Scandinavia this hotel was a welcomed treat and I would not hesitate returning at a future date. The big surprise is this hotel is a member of Best Western and though a premier, unfortunately I don't believe a lot of Americans will grasp the 'premier' designation and how more upscale Hotel Faubourg Opera is compared to their grandparents roadside Best Western in the USA. Congratulations of a very nice hotel!

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for taking the time to share your experience at the BEST WESTERN PREMIER OPERA FAUBOURG. We are delighted with your great comment. It is a privilege to read how you apreciated our cozy athmosphere, bathroom properties and helpful staff. Sandrine, our Reservation Manager remains at your disposal to organize your next stay with us; [email protected] Best regards, Jérémy FOGLIATA, General Manager

"Very good"

5
05/05/2016

We have been recieved very friendly by all people at the hotel. The room was very good . The bed was good too. Y will return to my next voyage to paris and y´ll recomend it to all my friends. The hotel is very well located and near metro what turnes very easy to see all interesting points of the city.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for taking the time to share your experience at the BEST WESTERN PREMIER OPERA FAUBOURG hotel. We are glad to read your appreciations about the location, atmosphere and helpful staff. Sandrine, our Reservation Manager remains at your disposal to organize a next Parisian trip; [email protected] Best Regards, Jérémy Fogliata General Manager

"Boutique hotel"

4
03/05/2016

Nice Location, easy access to all the attraction plus the station. Cozy little rooms with balconies. We had a issue in the shower of water not draining properly, but once we notified the reception, it was resolved. So overall a good stay. Reception staff could be a bit more knowledgeable about the city.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for sharing your experience at the Best Western Premier Opéra Faubourg. We are happy to know that you enjoyed our cozy atmosphere and also the warm staff. Hoping to welcome you in a next future. Faithfully, Jérémy Fogliata, General Manager

"Excellent hotel"

5
01/05/2016

Very good hotel for someone who wants to spend a couple days in Paris (both: private and business). The room was very nice, clean with many facilities and amenities. The staff was friendly and helpful. The breakfast was tasty and really varied. Highly recommendable place in Paris.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, It is a pleasure to read your fabulous comments and I was very proud to share it with my team. We are happy to know that you enjoyed our cozy atmosphere, the room facilities and also the warm staff and breakfast service. Hoping to welcome you in a next future, we remain at your disposal, [email protected] Faithfully, Jérémy Fogliata, General Manager

"A great place to stay!"

5
26/04/2016

This is a great place to stay. Safe, friendly, relaxed, very clean, great service. The hotel, through its staff, is genuinely interested in you and your stay. Always helpful. I would recommend the suite for its size and its interior design. Thanks for the lovely experience.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for sharing your experience at the BEST WESTERN PREMIER Opera Faubourg. It is a pleasure to read your fabulous comments and I was very proud to share it with my team . Sandrine, our reservation manager remains at your disposal to organize your next stay in Paris; [email protected] Looking forward to welcoming you in a next future. Best regards, Jérémy Fogliata, General Manager

"A very good choice"

4
20/04/2016

After 2 (two) months of planning and searching the most suitable hotel for our trip to Paris, Best Western Premier Opera, didn't let us down. Personnel was very helpful and understanding. Because we stayed long (9 days) they upgrade our room for free. Only two small comments, the lighting in the room was poor (romantic but poor) and the ventilation of the room weak. For the rest, recommenced !!!!!

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, It is a pleasure to read your comments and I was very proud to share it with my team We are happy to know that you enjoyed our cozy atmosphere, and also the warm staff. Hoping to welcome you in a next future. Regards, Jérémy Fogliata, General Manager

"Perfection"

5
19/04/2016

Hospitality, Cleaning, Breakfast was awesome. This is first time we have seen that kind of hospitality in Paris, we are so pleased. We will certainly stay there in our further visits. thank you very much

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Kccansiz, Thank you so much for review your recent stay at Best Western Premier Opera Faubourg. It is a great pleasure for my team and myself to read that services provide as met your expectations. We look forward to welcoming you back again soon. With my best regards, Jérémy Fogliata Hotel Manager

"Comfortable hotel"

5
19/04/2016

Perfect location !!!! Very comfortable room, clean bed. Housekeeping very good. Breakfast tasty and warm . Reception staff very friendly and helpful . Sure we will back again to this cozy hotel!!!!!q a big thank u to the hotel management and staff.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Oxana S, Thank you very much for taking the time to write this review about your recent stay at Best Western Premier Opera Faubourg. The fact that you mention that you recomment our property means a lot to us! Thank you for your compliments that have been shared with the entire team. We look forward to welcoming you back again soon. With my best regards, Jérémy Fogliata Hotel Manager

"visit paris"

3
12/04/2016

It was a one night stay at this hotel and the staff was friendly while checking in. The room was very small, but like all the rooms a Paris I think (if you don't want to pay 600 euro)! Clean room, comfortable bed and great location.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for taking the time to share your experience. It a pleasure to read you enjoyed our location, the room and our friendly staff. Sandrine, our Reservation Manager remains at your disposal to oganise your next stay in Paris; [email protected] Regards, Jérémy Fogliata General Manager

"A pleasant stay in a lovely hotel"

5
10/04/2016

We stayed for 2 nights. We arrived at 10am to drop off our bags and we were told there was a room ready which was great. The room was lovely, very clean and stylish. We had room service the first night as we had an extremely early flight and a full day sightseeing. The room service was good and well priced. Breakfast was good too, more continental options than a hot breakfast, but ok. The staff were very helpful, we checked out early morning and arranged us a taxi to the airport. The hotel location was good, very close to a metro station which is a great way to get around. It was well within walking distance to all sightseeing areas.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear CharlotteElizabeth3, Thank you very much for review your recent stay at Best Western Premier Opera Faubourg. It is a great pleasure for all my team and myself to read that services provide as met your expectations. We look forward to welcoming you back again soon. With my best regards, Jérémy Fogliata Hotel Manager

"As usual in Paris..."

3
04/04/2016

The standard room was smaller than in pictures, but clean and with some funny details (lips on the wall). Lobby British style...Great location, 20 minutes walk for Louvre and Tuileries garden. Expensive breakfast

"Nice stay for a Paris Weekend"

3
03/04/2016

The room (beds) itself was comfortable, even if the room was a little small - we were upgraded at no extra charge to a larger double room...plenty of choice at breakfast and the location of the hotel was great. The whole point of booking this hotel was that we were travelling by car - and I requested this hotel as it advertised of having a car park....and it hasn't!....so apart from having to trek about 500m with luggage - you'll be hit with a 32€ a day parking fee additionally...plus the room was VERY small.....probably OK for a weekend but not much longer than that. The hotel was also quite noisy, possible Metro trains passing underneath.

"Finally a nice bedroom"

4
25/03/2016

It's a pleasant hotel with a dedicated staff. Even if I had issues obtaining a room without ventilation issues,the room 107 where i slept was perfect! For a shopping therapy in famous Parisian general stores(galleries Lafayettes) this hotel is a convenient choice.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, We thank you for sharing your experience in the Best Western Premier Opéra Faubourg. We apologize for the ventilation inconvenience and we were glad to find a solution. Sandrine, our Reservation Manager remains at your disposal to organize a next Parisian stay; [email protected] Best regards, Jérémy Fogliata General Manager,

"I don't recommend "

3
24/03/2016

I stayed one night in this hotel, Although hotel location is outstanding , But room is so small, smile in the floor was so bad, bathroom is not good But reception team was great and give theme 5 stars If you are in short visit and want good location it might be one of the options , But if you plan for long stay I don't recommend it at all

"Perfect stay"

5
22/03/2016

We had a perfect stay. Our room was at the 4th floor, we had beautiful morning light and a good view. Everything was very clean ad tidy. Room is ok compartmentalised - there is room for clothes is you choose to get them out of the luggage. Staff was always very nice and helpful. Only kind words! Will def come back again

"Nice location"

4
20/03/2016

The room was a little bit noisy (metro can be heard), but nice. Tiny and not too clean bathroom. Frendly, helpful staff. The breakfast is the same every day, but tasty. What we liked: easy connecting and speed wifi everywhere in the hotel. We would give 10/6.

"nice stay at good hotel"

5
13/03/2016

Was a 5 day stay for professional reasons and i appreciate the hotel and ins staff. Kind people, ready to help immediately. Will for sure come back again to stay in this hotel . Very good quality of breakfast.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Mr Rosson, I thank you to share your experience at BEST WESTERN PREMIER Opéra Faubourg and I was very proud to transmit it to my team It is a pleasure to read you enjoyed our cozy atmosphere, the breakfast service and our warm staff also. Looking forward to welcome you in a next future. Best Regards, Jérémy Fogliata, General Manager

"Perfect Location to explore Paris"

4
06/03/2016

The hotel has a strong personality with many design details and the location is just perfect to explore the city, walking distance from la Gare du Nord. Room size is in line with Parisian standards. Very comfortable bed.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Lorenza G, We would like to thank you for your comment on TripAdvisor regarding your recent visit at Best Western Premier Opera Faubourg. We are delighted to hear that you enjoyed your stay in our hotel, the decoration and the location. We hope to have the pleasure of seeing you again soon.. Best regards Jérémy Fogliata Directeur

"Very good hotel"

4
06/03/2016

Very good hotel. Rooms are small, but comfortable. Great bed. Great location. Very helpful staff. Definitely will stay there again. Clsoe to main attraction and subway. The hotel staff was very nice and accomodating - everything I asked for was done immediately.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Ikuperma, Thank you very much for your comments about Best Western Premier Opéra Faubourg. We are glad to hear that you had a very enjoyable stay with us. Thank you very much for mention our staff and your overall satisfaction with the hotel. We look forward to welcoming you back again soon, Sandrine our reservation manager stay at your disposal ([email protected]) With my best regards, Jérémy Fogliata Hotel Manager

"Perfect location for a weekend in Paris "

4
29/02/2016

Staying at this Best Western was definitely one of the highlight of our Parisian weekend. The location is perfect, the staff very nice and the rooms have everything you need. We loved the interior design and enjoyed our balcony with the view on the Parisians roofs. A place to recommend ...

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Floriane L, Thank you very much for your lovely comments about Best Western Premier Opera Faubourg. It is great pleasure for all my team and myself to hear that you had a very enjoyable stay with us. Thank you very much for your recommendation. We look forward to welcoming you back again soon. With my best regards, Jérémy Fogliata Hotel Manager

"Small room for two, central enough to get to the shops, and metro is just a few steps away"

4
26/02/2016

Cordial staff; they didnt mind giving us directions to places, recommending cafes, and getting taxi rides for us. We got a corner room and was quite small even for a boutique, I think. Literally, there was hardly a space to walk on esp that my friend and I each had a mid-sized luggage and a carry on, though the bathroom was interestingly spacious. Not quite sure but the train is quite nearby (or beneath the edifice, perhaps?) that youd feel a little tiny shake whenever one would pass by, though nothing close to being scary. You can prolly request for a bigger room when youre checking in. It's a good and rather safe neighborhood even when youre coming back late from a night out (two Asian ladies travelling here), and/or a show (Moulin Rouge for us). Bed was big and comfy enough youd fall asleep in no time after hours upon hours of strolling. We stayed here for three nights. Breakfast buffet was basic but adequate. Will stay here again, and recommend too!

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Alexisbh, Thank you very much for taking the time to write this lovely comment about your recent stay at Best Western Premier Opera Faubourg. Thank you very much for pointing out your overall satisfaction, and for your recommendation. As you mention, we have differents categories of rooms, from the standard to the Junior suite, from 15m2 to 35m2. Sandrine our reservation manager stay at your disposal to help you find the ideal categorie for you stay. ([email protected]) Best regards, Jérémy Fogliata Hotel Manager

"Excellent solution in the heart of Paris"

5
22/02/2016

Kindness and promptness of the staff, cleanliness and confort of the rooms, great location close to everything! I booked late in the evening and I catched a very very cheap rate. No need to say that Best Western will be the first choice for my next stay in Paris and that I'll recommend it to my other friends and colleague.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear RaffaellaLan, We would like to thank you for your lovely comment on TripAdvisor regarding your recent visit at Best Western Premier Opera Faubourg. All the team is delighted to hear that you enjoyed your stay in our hotel. We hope to have the pleasure of seeing you again soon, don't hesitate to contact Sandrine, réservation manager ([email protected]). With my best regards Jérémy Fogliata Hotel Manager

"Just perfect!"

5
14/02/2016

If you wan't value for your money choose this hotel! The staff is absolutly wonderfull, I was traveling alone on a buisnnes trip and the staff working in the evenings helped me with things to see and places to go in the afternoon. Breakfeast are not big but have absolutly everything a GOOD breakfeast should have and the staff working there are superb to. My room (212) had a small balcony right on la fayette, but hade no problems with noise in the evenings/nights. Bed comfy as well! I have absolutly nothing more than positive things to say :)

"Incredible Location!"

4
12/02/2016

Ah this hotel is fabulous! Upon arrival there was a mix up with the rooms, we had requested a second floor suite via email as someone we were travelling with felt uncomfortable being in a room on a high floor. They were unable to find the email for quite some time but eventually found it. We had to spend one night on the sixth floor but were swiftly moved to the second floor on our second day. We were also offered complimentary drinks which was a kind gesture. The suite was in a separate hallway to the standard rooms and our room was facing the side of the hotel. This meant that it was incredibly quiet which was great because the main road can be quite busy. Unfortunately we had no balcony which was disappointing. The room itself was a little 'faulty towers', our air conditioning wouldn't turn off at one point and a few plug points weren't working, however the staff were incredible, they were so helpful and kind. The breakfast was also lovely there was definitely something on offer for everyone. The location of this hotel is incredible. I was on holiday with keen walkers so we were able to walk to everything and didn't need the metro once. We were able to walk to The Eiffel Tower in 30 minutes and Sacre Coeur in 25 minutes. There were great restaurants near the hotel also. It's really easy to get from the airport to the hotel. We took the train from the airport to Gare Du Nord, and a bus went straight from there to about 5 minutes away from the hotel which was fantastic! The hotel was spotless and had some funky decor. We had a great holiday here and I would stay here again if I returned to Paris without a doubt.

"GREAT PLACE"

5
06/02/2016

I came to this hotel on a blind eye, and little did I know it was truly a gem. The rooms are well sized, the decor is modern paris and the location is superb. One thing that stood out was the high caliber of hospitality the staff played. One of the front desk associates by the name of Antoine deeply cared for all my room requests, and above all gave me the best recommendations for places to eat and drink in the city. I will definitely be recommending this hotel to my peers.

"Good choice to stay"

4
27/01/2016

The location is very convenient by walking distance to get to La Fayette and the Opera area for shopping and theaters. There are also nice restaurants nearby, some Chinese too. You can also take the Metro to Champsélysées just a few stops away. The Buffett breakfast is the most best in the region.

"Ideally located and very friendly"

5
25/01/2016

I truly enjoyed staying in this hotel. It is ideally located in Paris at very short distance from the main department stores and the Opera. This hotel is central in the city, very convenient. It is nicely decorated, with a great feel. The staff is very helpful and friendly. Very good deal for the money.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you to comment your experience and I am very proud to share it with my team. I am happy to read that you enjoyed our cozy atmosphere, our location in Paris and also our warm staff. Hoping to welcome you in a next future. Faithfully, Jérémy Fogliata, General Manager

"medium"

2
16/01/2016

Hi.We were 3 in no.302 room for 2 nights.Personal were very kind.but there was some littlt Problems with furniturs and what is need for pasengers.It should be Better than this.I asked 4 times for shoes for the room. Thanks Mehdi Jazini

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Mister Jazini, First of all, I thank you for sharing your experience at the BEST WESTERN PREMIER Opéra Faubourg. We appreciated your remarks and we work to improve them. Looking forward to welcome you in a next Paris visit, King Regards, Jérémy Fogliata, General Manager

"Very nice boutique like hotel"

4
13/01/2016

I spent my first two nights in Paris at the Best Western Premier Opera Faubourg early January. The hotel is within short distance to the metro stop at Cadet, which makes it very easy to get around. The staff at the front desk are very helpful, I having needed their help to call taxis twice. Check in and check out were fast and efficient. I didn't take the breakfast, since I couldn't eat that much for breakfast to justify the 18 euros. The hotel is a odd Mod British theme, which is very cute. I am not sure what the reasoning behind it though. The room is very nice but small (that's typical of Paris). I had a queen size bed that was really comfortable with many pillows! Everything was clean and worked well, except the hot water faucet didn't really turn. The toiletries were really good quality also. However the major problem with the hotel is, that the wall/door is extremely thin. Right next to me were kids and they were running back and forth in the hallway, while I was trying to get an early sleep (around 11:00), because I had to take an early train. It might be a problem because of the layout of the building. Aside from that, I would recommend this hotel.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for taking the time to share your experience at the BEST WESTERN PREMIER Opéra Faubourg hotel. We are glad to read your appreciations about the location, athmophere and helpfull staff. Also, we are attentively noted your remarks which allow us to improve them. We hope to welcome you in a next future. Sandrine, our Reservation Manager remains at your disposal to organize a next Parisian trip; [email protected] Best regards, Jérémy FOGLIATA, General Manager

"Great location, very friendly staff"

5
12/01/2016

We really loved it there. This is a clean and relatively modern (compared to other Parisian hotels) hotel. The concierge service was excellent, they hooked us up to a restaurant on Christmas Eve on that very day, where we paid 65 bucks per person for a six-course dinner with everything (alcoholic and non-alcoholic beverages, coffee, etc.) included. Amazing work.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Bakerscookies, We are really happy that you took the time to comment your experience at Best Western Premier Opera Faubourg. The support of our guests is extremely rewarding for our team and we really appreciate your compliments about the very friendly and helpful service you received. The satisfaction of our guests is our priority and we are delighted to have meet your expectations. We hope to have the pleasure of welcoming you back soon. With my Best Regards, Jérémy Fogliata Hotel Manager

"Comfortable stay, good location, disaster of a hotel"

3
12/01/2016

We stayed here for my girlfriend's 21st. Having booked through EasyJet we got a fantastic deal. But I believe this is where the problems began. When we arrived having had a fairly long wait for the bus at the airport we were greated by a friendly member of staff, I handed over my debit card and once he'd come back from the office was informed that he wanted to take 30€ per night (120€ for our stay) to cover "mini bar and room service". I had expected some incidental block to be put on my card but half as much as the booking for 4 days seemed excessive (it seems they think 4,50€ for a bottle of water is fair. This is not advertised anywhere in the booking, so was a bit of a shock. This was followed by us being woken before noon by the cleaners barging in without a knock (we arrived just before midnight). All these things could have been resolved by one, being clearer about the check-in costs, and two, communication between the staff and bookings (I had to replace my key card on the second day because they thought we were only staying one night). The hotel is a solid 3 star, and would have been rated higher had they kept to a standard which is almost universally expected (talk between departments). P.S. it's right next to the metro and a short walk from many great attractions.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, We thank you to sharing your experience in the Best Western Premier Opéra Faubourg. Also, we noted your remarks for allowing us to make necessary improvements . We apologize and hope you will come back to our establishment to profit of a better experience. Faithfully, Jeremy Fogliata, General Manager

"good, but odd!!"

4
11/01/2016

stayed here for three nights from Christmas day. very welcoming staff and a quirky room. We had booked a one bedroom suite. very comfortable bed... very large and a very good bathroom.....two sinks, shower, toilet and very deep bath. two tvs, one in lounge area and a well stocked mini bar. stayed on room only and didn't have a drink in the bar. British bulldog figurines abound as does a british telephone box.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, We thank you to sharing your experience at Best Western Premier Opéra Faubourg. We are happy to read your appreciations about the Suite properties, such as the bed, the bathroom and also our British touch. Our staff remains at your disposal to organize you a next stay in Paris, do not hesitate to contact us at [email protected] Looking forward to welcoming you in a next future. Best regards, Jérémy Fogliata, General Manager

"Good stay in Paris"

5
29/12/2015

Nice tiny hotel in Paris, good position , very close to la fayette mall end metro stops ( Pink line ). Room was small but comfortable , clean with a big bathroom ( in comparison whit franch standard). moquette on the floor . Not too cheap but right prices, We didn't get breakfast, too expansive during booking procedures

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you to sharing your experience in the BEST WESTERN PREMIER Opera Faubourg. It is a pleasure to read that you appreciated our recently renovated hotel and also the location. Concerning the breakfast, we propose a Buffet formula for 19 euros, a "Continental " for 10 euros and an "Express" for 7 euros. Please, do not hesitate to request our staff information. Sandrine, the reservation manager remains at your disposal to organize you a next stay in Paris. Looking forward to welcoming you in a next future. Best regards, Jérémy Fogliata, General Manager

"Good location"

5
18/12/2015

We went to Paris without reservation, and thanks for Patrick, the Hotel manager, he found available rooms and we enjoyed our stay. The hotel has a good location, near the Grands Magazins and the Opera Garnier. The rooms are on the average size and the breakfast is good. The price is very welcoming, making a good choice.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Mauo N, I would like to thank you for having chosen our hotel for your recent stay. We are really happy that you took the time to comment your experience at Best Western Premier Opera Faubourg. The support of our guests is extremely rewarding for our team and we really appreciate your compliments about the service you received from our entire staff, especially Patrick. The satisfaction of our guests is our priority and we are delighted to have meet your expectations. We hope to have the pleasure of welcoming you back soon. We look forward to welcoming you again, With Best Regards, Jérémy Fogliata Hotel Manager

"Mrs doggart"

4
15/12/2015

Stayed a few days in this hotel , was great, free up grade when we arrived and we where given a room and balcony with a view of Eiffel Tower. Close to shops and restaurants . Hotel staff helpful and room was very quiet at night. Give it a try good value for money

"Stylish, charming, central"

5
15/12/2015

This hotel's design features a lot of small design elements, which give it a boutique feel: 1/ the walls in my room were covered with a soft material, which I discovered by accident, but what gave an otherwise typically small Parisian room a special feel 2/ the lamps in my room were made into hats that Charlie Chaplin would wear 3/ the hallway was elegantly designed and the fact that it wasn't straight made it cooler 4/ when you come to have breakfast, they ask you to sign your name and room number on a piece of paper, which is already there, but instead of a pen you get a pencil The wifi connection here is fast and unlimited. The breakfast offers good quality food, but the selection is quite limited (no fish, for example). The staff is very helpful and friendly. Definitely worth coming back to.

"Awful hotel"

1
10/12/2015

I have never seen a service as much as awful as this hotel. Once here , We was given a very small room in a strange angle in the hotel. Then , and in the middle of the night, we were asked to pay all the stay before they can give us any service (like a baby bed that we asked for), in the moment I'm writing this, The receptionist told me, his following orders, I took a picture of baby bad.

"Best Western Premier Opera Faubourg"

5
01/12/2015

I have just returned from a short trip to Paris. I stayed in the Best Western Premier Opera Faubourg. The hotel was warm, cosy and very clean. I cant rate the staff highly enough they were excellent most helpful. The Location is great your within walking distance of all the transport you need and your within walking distance to many many shops.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Cher Client, Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes ravis de lire que notre établissement vous a donné entière satisfaction, par sa localisation, son ambiance cosy et l'accueil chaleureux de notre équipe. Sandrine, notre responsable réservation, pourra vous assister pour organiser votre prochaine escapade parisienne ; [email protected] Dans l'attente de vous accueillir à nouveau très prochainement, Bien à vous, Jérémy Fogliata, Directeur Général

"Beautiful hotel in beautiful city"

5
14/11/2015

It comes with great sadness that I write this review when Paris has been attacked and the city stands in mourning. It came to my attention that I had not reviewed my hotel from my stay with my partner back in September 2015. It reminded me how this city is my favourite in the world and I keep returning because of the culture and its people. When we got to the hotel we were upgraded to a gorgeous room with a balcony looking over Paris, I love the architecture and the mood of the city and found the room amazing, modern and cosy to my liking. It came with a safe, hairdryer, amazing bathroom and bed. We were not disturbed by sounds of traffic or noise. The hotel is in a good location a stone's throw away from the metro station Le Peletier which is a few stops away from the Louvre and other tourist spots. The hotel is also close to the Paris Opera house and in the opposite direction is Gare du Nord train station that lies its underground train RER B that takes you straight to Charles du Gaulle airport, you don't have to rely on taxi's to the airport, we did it this way and found it great value and very easy, we flew on a Sunday morning and there was plenty of trains to the airport early enough. Near the hotel lay a pub called King George's which I loved, homely food and drinks for a great value, me and my boyfriend are not the most adventurous with food so we liked it here and the Hard Rock Cafe was a ten minute walk also, so it suited our needs. We decided not to do the breakfast option at the hotel and often found a creperie around Paris for ours. The staff are wonderful at the hotel and even brought are drinks up to our room because we were lazy! Being northerners we thought this was wonderful. Wonderful accommodation for a wonderful trip in the most amazing city in the world, trendy and romantic. Merci beaucoup!

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, I thank you for sharing your experience at BEST WESTERN PREMIER Opéra Faubourg. It is a pleasure to read your fabulous comments. I am very proud to learn you have appreciated the building style, the location of the hotel and the warm staff. All the team remains at your disposal to organise a new future stay in Paris; [email protected] Hoping to welcome you soon. Faithfully, Jérémy Fogliata, General Manager

"An Amusing Attempt at Being British"

5
07/11/2015

This boutique hotel attempt to emulate all things British is a bit cheesy at first glance. However, the staff and rooms (just ignore the mounted bowler hats) are very pleasant. My friend and I arrived on the first night to discover that the hotel rooms were overbooked. But Adel the night duty manager, was very helpful and resolved the issue professionally and to everyone's satisfaction. After a short call, we were booked into another hotel in their franchise chain (which was an upgrade), a cab was called to take us there and the fare paid for. We were promised that when we returned the next morning (cab fare paid for), we would have an upgraded room ready for us, and complimentary breakfasts thrown in. True to Adel's word, we had a super room ready and waiting for us, and the staff were sure to tend to our every need. The breakfast was in a strange 'British' themed dining room. But the food was superb. There was gluten free bread available for me, and lots of items to eat with it. The hotel is situated on the famous Rue Lafayette, and a mere 10 minute walk into the shopping centre of the city. The staff are informed and able to recommend great places to eat lunch and dinner, when you mention the hotel, you receive a free drink and possibly a small discount too. A great little franchise with very helpful professional and friendly staff.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, First of all, thank you to comment your experience at the BEST WESTERN PREMIER Opera Faubourg. We are delighted to read that you had a pleasant stay in Paris. Adil is proud to listen about your comment. We hope to welcome you at the hotel in a future stay to profit of our properties and services. We remain at your disposal, [email protected] Best regards, Jérémy Fogliata, General Manager

"Long weekend in Paris"

5
05/11/2015

Spent hours searching Trip Advisor for a hotel with a great location and capable of accommodating 2 adults & an 8 year old at a reasonable price - my searches kept bringing me back to the Best Western Premier Opera Faubourg and I have to say I was very impressed! All the staff were excellent; they couldn't have been more friendly and we were always made to feel welcome and greeted with a smile. We booked a suite (room 600) and it had a great bed and lovely big bathroom - decent size sofa bed too - I can't comment on the other bedrooms but I couldn't find fault with the one we had. We had breakfast in the hotel every day and again couldn't fault it - nice mix of fresh baguettes, rolls & pastries, salami, ham, cheese, yoghurts etc - if you're looking for a "traditional English" then this probably won't float your boat but come on, you're in Paris so go for the croissants & pain au chocolat! The decor is quirky to say the least but for me this all added to the charm of our stay - I wouldn't hesitate to recommend this hotel to any of my friends.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, First of all, We thank you for sharing your experience at BEST WESTERN PREMIER Opéra Faubourg. It is a pleasure to read your fabulous comments. We are very proud to read that you enjoyed our cozy atmosphere, the junior suite room, our breakfast service and also the warm staff. Sandrine, our reservation manager remains at your disposal to organize a next stay in Paris, [email protected] Looking forward to welcoming you in a next future. Best regards, Jérémy Fogliata, General Manager

"Five ladies in Paris"

5
01/11/2015

We stayed here last week and we were very happy with all aspects of the hotel. The location is great and the staff were very helpful and friendly. Our rooms both had balconies which was a bonus. The metro is really close too.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Ladies, We thank you for sharing your experience at Best Western Premier Opéra Faubourg. It is a pleasure to read that your had a pleasant stay with us. All the team remain at your disposal to organise a next future stay in Paris, [email protected], Best Regards, Jérémy Fogliata, General Manager

"Short city break hoping to be near attractions"

5
28/10/2015

Excellent location in the Opera area, I have never been to Paris before so was unsure where to stay, found this hotel via ebookers, very reasonable, great service, very helpful staff, really close to the metro, rooms were small but well presented and equipped, would recommend this hotel anytime to someone looking for a short break in Paris.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you to sharing your experience in the BEST WESTERN PREMIER Opera Faubourg. It is a pleasure to read your comments and I was very proud to share it with my team. Sandrine, our reservation manager remains at your disposal to organize your next stay in Paris. Looking forward to welcome you in a next future. Best regards, Jérémy Fogliata, General Manager

"week-end away"

4
24/10/2015

we decided on this hotel because of its price and location. Overall the experience was good, the rooms as over guests have stated are small but most in Paris are similar. The room was kept clean and tidy which to us is very important. We did not have the breakfast so cannot comment on its value. We had several friends staying with us and they were of the same mind on the hotel and that the beds were comfortable. There is only one thing that we found annoying and that is the usual noise factor, mostly it was quiet, but for some reason I was woken twice on one night and once the next with a loud vibrating set of 6 bangs, as if someone was banging a large hammer onto a concrete floor. Our friends were aslo disturbed on saturday night by a group of idiot guests slamming doors, shouting and running around the corridors between 4 and 5 in the morning. When our friends complained the next morning the receptionist at them time gave a sad response, it was saturday night what do you expect. I do not think this is an adequate reply for such an issue so if you want a sure quiet night I would bear this in mind.

"Art Deco "

4
19/10/2015

Love the rooms. Super tiny but that's what's to expect from Paris. Love the art and the details they out in there details. Nice staff! Helpful and friendly! A little minus is the basement breakfast and no refill on the tea. I would definitely go back!

"Bed Bug Problem"

1
14/10/2015

Do not stay at this hotel! On September 15, 2015 I stayed at this hotel as part of a tour group and was attacked by bed bugs. On getting up in the morning and going into the bathroom, I noticed a brown bug fell off my nightgown onto the floor. Later, in the morning, on returning to the room, we were locked out; a new room was assigned and our suitcases were moved. We were given no explanation. Soon after I began experiencing several “bites” which I found out later were trademark bedbug bites. I still have red marks a month later. The hotel has not acknowledged the problem after repeated attempts to the tour operator.

"Confortable Room but service and breakfast are poor"

2
07/10/2015

Hotel very well located in the heart of Paris. Rooms are comfortable with a British touch. Sound proofing is correct even for rooms on the Rue Lafayette. Unfortunately, the waiting time at check in and check out is very long because the staff spends time arranging taxis for guests and the breakfast room in the basement has no outside light and it is not the best start of the day. Will no go back there.

"Just don't. "

2
12/09/2015

Stayed here for business only because of it's competitive rate and proximity to the office but will not return. The hotel is in serious need of a facelift; the room was tired and worn, the bathroom dark, and the hallways musty. I actually asked to see another room, thinking mine was a bad egg, but the others were no better. Will not return.

"Great hotel in Paris"

5
02/09/2015

When I booked this hotel I had no clue what I had gotten or much about its location in Paris. Come to find out this was an absolutely amazing hotel. The staff was great and super helpful. The location was great as it gave us access to all kinds of wonderful things in Paris. It was also great that there was a metro entrance very close by. Our favorite part was the cleanliness of the place and the views from our window/patio where we could see the Eiffel Tower. Overall, we had a great stay and would love to return!

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you to sharing your experience in the BEST WESTERN PREMIER Opera Faubourg. It is a pleasure to read that you appreciated our recently renovated hotel , the location; and specially the fact that the staff gave you good advices about places to visit in Paris. Our Reservation Manager remains at your disposal to organize you a next stay in Paris; [email protected] Looking forward to welcoming you soon, Best regards, Jérémy Fogliata, General Manager

"Great hotel in wonderful Paris"

5
01/09/2015

Great hotel with a superb location, Close to LaFayette department store, offering great shopping. Clean, nice and fun interior, beautiful room with very comfortable beds!! Great breakfast! Staff was most helpful and spoke English very well.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, Thank you for taking the time to share your experience. We are delighted to read the BEST WESTERN PREMIER Opera Faubourg helped to enjoy your stay in Paris by its location, its service Breakfast, the warm welcome of the team. Sandrine, our Reservation Manager remains at your disposal to organize your next stay in Paris; [email protected] Faithfully, Jérémy Fogliata General Manager

"Fantastic Trip to Paris"

5
09/08/2015

The room we stayed in was comfortable, clean and bright. We enjoyed the breakfast buffet. There were numerous choices all delicious and tasty. The professional assistance at the front reception made our stay pleasant. We would like thank all the staff at the hotel, and a special thank you to Patrick, the Butler. His helpfulness and knowledge gave us a genuine experience of Paris. We enjoyed the classical concert, a breathtaking dinner cruise down the Seine and the magnificent gardens of Claude Monet. Also the helpful suggestions in getting around and our visit to majestic Montmartre. Thanks once again and we will be back and stay at this hotel.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, I thank you to comment your experience at the BEST WESTERN PREMIER Opera Faubourg. It is a pleasure to read that you have appreciated our Breakfast, the room cleaness and our warm staff and their advices. Personnally, I will say to Patrick your great comments about him. Sandrine, our Reservation Manager remains at your disposal to organize your next stay in Paris. Looking forward to welcoming you in a next future. Faithfully, Jérémy Fogliata, General Manager

"Good hotel"

4
02/08/2015

We stayed 2nights. Good location very near Opera, shopping, restaurants. Room was good, decent bed, AC, wifi was good. Large and spacious bathroom. Overall very good experience. We did book the superior room which was only slightly more then standard.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, I thank you to sharing your experice at Best Western Premier Opéra Faubourg. I was very proud to know you enjoyed our location, room / bathroom and other properties. Sandrine, our Reservation Manager, remain at your disposal to organize with you a future stay in Paris; [email protected] Looking forward to welcome you soon. Faithfully, Jérémy Fogliata General Manager.

"July Visit to Paris"

4
30/07/2015

Staff was excellent, location was close to opera and louvre, a bit of a hike to eiffle tower. Staff was excellent at providing information and assistance. Map of paris was a bit too detailed and made it hard to use, perhaps a map with less detail (major intersections) would be better.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, We thank you to comment your experience at the BEST WESTERN PREMIER Opera Faubourg. It is a pleasure to read that you have appreciated our warm staff and their advices. Sandrine, our Reservation Manager remains at your disposal to organize you a next stay in Paris. Looking forward to welcoming you in a next future. Best regards, Jérémy Fogliata, General Manager

"Little sister"

5
27/07/2015

This hotel was great the rooms were very clean the breakfast bar was great so was the staff... My sister and I particularly impressed with the service that Patrick the butler gave us.... He was a big help.... In our books this hotel rates 10 stars....Kim

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Madame, I am very proud to read your comment which I am sharing with my staff. It is a pleasure to know that you and your sister, you have enjoyed our breakfast services, the room cleaness and the special attention of the staff. Please, do not hesitate to contact us to organise together your next stay in Paris; [email protected] Best regards, Jérémy Fogliata, General Manager

"Ideal boutique hotel in Paris!"

5
27/07/2015

I have been to Paris many times since I was a child to visit friends & family as well as for business. This time, I was there for a couple of days with my daughter on our way home to the US and all I wanted was to stroll around this magnificent city and take it all in, no pressure to see anything or anyone. The 9th arrondissement is my favorite district (I have childhood memories of when I used to visit my aunt who lived next to Notre Dame de Lorette church), so I booked 2 nights at The Best Western Opera Faubourg and it was everything I was hoping for and more!! Amazing neighborhood, REAL PARIS, close to the Opera Garnier, the big Dpt stores but also close to the Louvre, le Marais, Montmattre. Great cafes and restaurants nearby. The hotel recommended Au Petit Riche: what an experience for our last dinner in Paris!! If you want to eat delicious French food and dine in an atmosphere reminiscent of the movie Midnight in Paris, Edith Piaf, Charles Trenet signing in the background and outstanding service: this is it!! I loved the hotel's whimsical decoration. Our room was small but practical and cosy, very quaint, beautiful bathroom. I especially requested a room on the street because I love the view of the Parisian boulevards but you can request a room overlooking the inside courtyard. The service was excellent and courteous. I was about to make a reservation for a taxi to take a very early flight at CDG when the hotel employee recommended their partner shuttle service. I was so pleasantly surprised. A chauffeur with a black mini-van picked us up at 6AM. We picked up another couple at another location and we were at the airport in no time for a fraction of the cost of a taxi!! These 2 days were a Parisian dream. I have found MY hotel in Paris!

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, It is a pleasure to read your fabulous comments . We are very proud to read that you enjoyed our location, our cozy atmosphere and properties, and also the courtesy of the staff. We remain at your disposal to organise your next stay in Paris, [email protected] fr Looking forward to welcome you in a next future. Faithfully, Jérémy Fogliata, General Manager

"Staffing"

5
25/06/2015

Hotels are all about the staffing and the front desk staff were fantastic. Professional yet friendly right from the check in to when I needed help and getting me an umbrella on a rainy day. Made the stay enjoyable and comfortable. Location of hotel is just perfect and so easy to get tho from train station and also leaving to the airport after.

Jeremy_Fogliata, Directeur général at BEST WESTERN Premier Opera Faubourg, responded to this review
Dear Customer, First of all, we thank you to share your stay at the Best Western Premier Opéra Faubourg. My team and I, We are proud to read that you appreciated our warm attention, the location and atmosphere of the etablishment. We will happy to welcome you again in a next future. Please, do not hesitate to contact us; [email protected], to organize your stay together. Best Regards, Jérémy Fogliata, General Manager