Best Western Plus Alpen Resort Hotel,  Zermatt

4.5/5  - based on 511 guest reviews.
Spissstrasse 52, 3920, Zermatt, Switzerland - See map
+41 27 966 30 00 +41 27 966 30 55



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1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Indoor pool
    Indoor pool
  • Restaurant
  • Safe deposit box
    Safe deposit box
  • Sauna
  • Spa
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Tennis court
    Tennis court
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TripAdvisor Traveler Rating
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The Best Western Plus Alpen Resort Hotel is a modern first-class resort, situated near the railway station in the traffic-free Zermatt, Gornergrat station and ski lifts. All our comfort rooms have a balcony with view of the famous Matterhorn. The restaurant features excellent food and a large wine card. Start your day with our complimentary full breakfast. We have an indoor pool, sauna, a seasonal salt water pool (33°C) massage service, tennis court and other ways to have fun. Our rooms feature a flat screen cable television with more than 100 channels, bathtub, hairdryer and mini-bar. Enjoy your stay. A city tax of 2. 50 CHF per person, per day is to be paid directly at the hotel.

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Room 1

Guest reviews

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based on 511 guest reviews
Certificate of Excellence
Business Business 8
Couples Couples 150
Family Family 205
Friends getaway Friends getaway 83
Solo travel Solo travel 27
Sleep Quality
Best Western Plus Alpen Resort Hotel,Zermatt
  • 5
    « Unforgettable »

    First of all i have to respectly appreciate of their kindly staff's manner. Clean rooms with a wonderfull view to matterhorn from it's lovely balcony. It's just about 5 minutes from the mail cable car station by walking. It has e beautiful garden. The breakfast is so delicious and nutricious to climb up. I hope to be in there one more time with enough time to sky.

    « Excellent service »

    We went to Zermatt to celebrate our daughter's first birthday. Had an absolutely brilliant holiday. Pros Excellent service- the staff especially the front desk ( Lucia) and the restaurant staff was very courteous and helpful. They all speak English! Great location- right next to the train station and market Heated jacuzzi and swimming pool - perfect for relaxation Great view from the room - we stayed on the 2nd floor and had a panoramic view of the Matterhorn. Cons The massage room did not have sufficient heating The play area is pretty bad - non existent. No entertainment for babies. The buffet menu was a little boring. Had little to offer. Overall, a great hotel with very helpful staff. Highly recommended! I would definitely stay here again! Thank you for the lovely experience.

    « Amazing stay!!!! »

    We arrived at the hotel late at night after an exhausting day of travel to be told our original budget room booking had been UPGRADED to a beautiful room on the top floor with breakfast included! We absolutely loved our stay in Zermatt at this resort and would definitely come back. We used the tennis court, steam bath, sauna, gym and pool all for free. The staff were very kind and the location is perfect. Breakfast provided many choices. Thank you for the amazing stay :)

    « Well situated in Zermatt, this hotel is an excellent choice. »

    We stayed for just one night but were very happy with the hotel and the service provided. Our room had a balcony which was a bonus. Breakfast was comprehensive and the staff were friendly. We would recommend the Best Western Alpen as a great place to stay. Not far from the railway but far enough away from the hustle of the tourist areas to allow a quiet and restful stay.

    « Switzerland tour »

    I and my wife stayed for one night on my recent Switzerland tour. We came one day earlier as have booked and because the hotel was overbooked they offer us an appartment in house in Zermatt. The appartment was great with Materhorn view, can only recomended. The only bad thing is a little bit weak wi fi. Thanks again friendly staff that makes our stay in Zermatt very pleasant. Personally I would not recommend this hotel.

    « Great stay »

    We stayed in building C on the fourth floor. It was a corner unit so we got views from 3 sides, with the balcony facing the Matterhorn. It was a gorgeous room. I think they recently upgraded the washroom as well. For the rate that we paid, we were surprised we got such a great room. The staff at the front desk were friendly and helpful and provided recommendations on hikes. The restaurant had decent prices, and we ended up getting pizza takeaway. The restaurant staff seemed to be pretty overwhelmed with the number of guests, and one of the waitresses was rude to us and did not want to take our order. We ended up speaking to the manager who was nice and took our order. I would advise to avoid peak hours at the restaurant. Overall a great stay. I really like the location as well. It's close to the train station and it's tucked away so it's less noisy than the hotels on the other side of the train station (with all the shops)

    « Tired, stinky room »

    I stayed for one night at this hotel on my recent Switzerland tour. I have booked all 4 stars hotels during my trip, so I was really disappointed when I saw our room. We arrived late at night and maybe we got one of the last rooms. Regardless, this was not of a 4 star standard, a tired 3 stars at best! When we got to our room it was stinky and we opened the window to let fresh air get in. The room was spacious, but tired and in need of maintenance. In the toilet, the sink was cracked and we discovered that the stinky smell was coming from the toilet. When you would flush it, there was a little hole opening up and a lot of smell was coming from there. So we kept the door to the toilet closed for the night. As we were on the ground floor, we did not have any view, but that did not bother me. The reception area and the restaurant had a cozy feel and that was nice. We would have liked to use the spa facilities the next day, but only the pool was open in the morning and the rest would only open after 3pm, presumably to save money? Therefore we have paid for facilities which we could not use as we had to leave before 3pm to go to our next destination. Someone mentioned in the reviews that there are bathrobes and slippers available in the room, but none were present in our room. We checked out early and they had no storage room to put our suitcases, they did not even have any sort of a tag system. The electric vehicles that take you to the train station were in front of the hotel but no one offered their services to us. Maybe they were out of use or more saving money exercise. All in all, compared to other 4 stars hotel in Switzerland this was the worst. I would grade this as a poor 3 star hotel at best, but will never go back to it. It probably got its 4 stars 20 years ago, but is now in need of major updating! If you're lucky you may get a better room, but personally I would not recommend this hotel.

    « One word-Perfect! »

    Overall superb experience. The apartment was very spacious, clean and well equipped. Bedroom, kitchen, dining & living area were on the upper floor while bathroom was at the lower floor. Great amenities available; staff were friendly and location was conveniently located to visit Matterhorn or other attractions and hike. Wide spread of selection for breakfast with sparkling wine included.

    « Extremely Comfortable Stay »

    We had a fourth floor balcony family room in building c - excellent views of matterhorn. The kids had their own raised section in the rafters! Its classy but not posh, which suited us extremely well. Spa Area was excellent - indoor pool with various push-button jacuzzi and waterfall features around the edge. Separate jacuzzi, steam room, sauna and gym all excellent. There was a large underground games room which although accessible, was a bit strange and seems to be undergoing some renovations. Restaurant was also great and no more expensive than the restaurants in town. You can walk there with rolling luggage from the train station, although there is also a free shuttle upon request.

    « Great view , good comfort, very friendly stuff... »

    We where very surprised when we entered the Hotel. I booked in my mobile without seeing the pictures very clear. Big surprise on the Rooms and the upgrade we became with a stunning view to the Matterhorn. The Hotel stuff is very friendly thru the entire crew! The Hotel is located very close to the Train station in a quite area. It's a good choice to stay in Zermatt and we can definetly recommend.

  • 5
    « Beautiful Night in Zermatt »

    We stayed in one of the newer rooms on the -1st floor. It had two stories, the first included the living room, the kitchen and the beds; two queens. The bathroom was downstairs. It was a palace. It was bigger than my own room at home. The location was only a short 5 minute walk from town.

    « One of the best hotels in our 9 day trip »

    The staff, amenities, food and everything was great compared to the rest of the hotels we stayed in Switzerland. They accommodated late check-in without any fuss. the pickup/drop from/to the train station was great. The amenities were more modern.The breakfast buffet had more varieties. Overall stay was very pleasant.

    « Incredible week in Zermatt »

    Not only the good wetter but also the great experience in the hotel made this holiday to one of our best visits in Switzerland so far. The staff of the hotel was extremely helpful and friendly during the whole time of our visit even if they had to handle a large group of Asian visitors. The hotel is good located in the village and it was the perfect place to start and to enjoy all our trips in the mountain. The Matterhorn is of course the king of the mountain in this magnificent area. And yes we had a room with a view (looking on the Matterhorn) what we really could appreciate because we love the Swiss mountains.

    « Beautiful hotel and room with a stunning view! »

    The staff were welcoming and helpful, room was simple but comfortable and modernized. The loft above the main area was fantastic for the kids (stairs a little treacherous!) Breakfast was solid, great bread and eggs and delicious coffee. Amazing pool and facilities in the basement! The clincher was the direct view of the famous Matterhorn mountain from our balcony! Took our breath away!

    « Nice to swim and soak in the whirlpool after the hike down from the Gornergrat! »

    The hotel room for two was modern and comfortable. The breakfast buffet was plentiful and the staff was kindly. We ate one evening meal at the hotel restaurant (they offered us 10% off). The menu was a bit confusing but the lamb filet with 'sport' salad was excellent.

    « Good place to stay in Zermatt »

    We enjoyed our 3 day family stay at this hotel in Zermatt. Our room was a corner family room, with a large bedroom/livin room and a separate room with a bunl bed for the children. One bathroom with glass sliding door and a sink in the children´s room. The BEST thing about the room was the view of the Matterhorn. The room price included breakfast which was a bit scarce. We had breakfast arounf 09.30h (after the crowds had gone) and tables were always available. There were sausages, scrambled eggs, beans, rice, available, some breads, hard boiled eggs, and croissants. Some cold cuts (ham, turkey, salami) and juices were also available. Over all, we were not very impressed with the variety of the food quality. The hotel is located a bit away from the city center (5-10 minute walk) which is not a problem, unless you have to carry a 4-5 year old on your shoulders up the street after a long day of hiking. :-D The front desk personel was very helpful with information and help reagarding any need we might have. Overall I would recommend this hotel but I would be inclined to try a new one if I return to lovely Zermatt.

    « Residence Patricia - fantastic view of the Matterhorn and beautiful apartment! »

    The penthouse apartment is beautiful, modern and very well-built. Very spacious and beautiful views of the Matterhorn from the living room balcony. We were 6 adults with toddlers and the children had a great time running around. The kitchen is very well-equipped and wi-fi was good. The only point to note it that the location is not very central. Its far from the town centre, grocery stores, restaurants and the usual route from the train station to the apartment is a very busy and congested route.

    « nice flat with a small kitchen and a standard living room with a modern TV. Bed was ok »

    this flat can absolutley be recommended. the balcony is nice. the direct view is to a small industrie park. but along the house side you have a nice view to the matterhorn. close to a grocery store to get your food. A small coffee dispenser which makes a ver delicious coffee.

    « Residence Patricia - fantastic view! »

    We stayed at Residence Patricia which is affiliated with Best Western Plus. The room was very clean, and comfortable and the view of the Matterhorn from the balcony was spectacular , especially against a cloudless sky! The pool and sauna area are unique! Clean, warm and cozy! The building is a bit of a jaunt from the train station when you have luggage, so be sure to insist on the free pick-up and drop off that is offered. While the front desk receptionist generously allowed us an early check-in, we found her to be generally dismissive especially in having to negotiate our complementary drop off even in the pouring rain. Fortunately, other staff were helpful and friendly. Of course, we loved the hiking, fabulous scenery; the museum is well worth visiting too! Can't wait to return!

    « A day in the alps »

    We stayed in the Patricia apartments. It had a bed , bathroom and small kitchen with fridge and hot top and kettle. Perfectly fine for an over night stay. It is not in the high end of town but after a day on the slopes walking around we were ready for a rest and not a party night. Remember it is a tourist town and is very expensive!

  • 1
    « Rude receptionist »

    We have stayed in Residence Patricia Zermatt that is also managed by them. On arrival we were greeted by very rude receptionist. Then there is the location - it is located at the industrial end of Zermatt. The room - that would have been acceptable if not for the mold in the bathroom and leaking radiator. So if you are looking to stay in a moldy room in the industrial part of Zermatt with a view on the railway station and the heliport and rude staff this is your ideal place to stay. Otherwise avoid.

    « Convenient place to stay »

    Pretty good room, with kitchenette, which makes it easy to prepare your breakfast or picnic for the day. A little far out from the center, but in walkable distance. Internet connection was a bit slow..

    « Great Stay »

    Stayed one night in the hotel (before embarking on Glacier Express). Got a room upgrade upon check-in for a nice large room with a balcony. Overall excellent stay and would be happy to visit again when in Zermatt.

    « Excellent Hotel, Large Rooms »

    This hotel was within a 5-10 minute walk of the train station. The rooms were quite large, especially by European standards. The beds were very comfortable and the food in the dining room was quite good. In fact, it was the best food we had on the entire trip! For dinner, one of us ordered a dish called Rosti, which was potatoes cooked with cheese and ham and it was, by far, the best meal any of us had had. We almost ordered a 2nd helping, it was so good.

    « Very nice property a little far from town Centre when you see the size of the Town »

    The family room is the best that I have seen in Switzerland . Room 115. The hotel has a pool and a tennis court. A full restaurant. And like most good hotels they pick up and drop from the train station. If you come on before check inn or your train is late in the evening they have a large luggage room to put your stuff in. The view from my room balcony was of the matterhorn . Just breath taking. No Aircon was the only disscomfort . Also I could not get an iron as housekeeping was closed after 9 pm.

    « A lovely surprise »

    We booked to stay in one of the budget rooms here and I was pleasantly surprised that nothing about it felt budget at all! Both the room and bathroom were clean and spacious and had more than enough space for the 6people in our group. Use of the games room, pool and steam room were a bonus. Breakfast was great the lady serving us was super friendly and accomodating. I would highly recommend.

    « Noise and location »

    Hotel gave us a nice room with great view, but since we were on the end of the same building as reception, the noise was terrible. Hotel is currently adding a sun room across from reception. Think drilling and installing metal framework behind a thin plywood wall. We asked to get another room, but were told they had no more rooms. Not pleased with breakfast,as my husband and I arrived for breakfast at 9 am and although the breakfast was open for another hour, there was only one slice of. A on and two tablespoons of s ambled eggs and the kitchen was not putting any more food out. Coffee was good, as they had run out and I got fresh brewed.

    « Homely stay »

    I recently visited Zermatt, a very environmental-friendly and lovely town in Switzerland. Our group stayed at Best Western Alpen Resort Hotel which was not very far from the train station -just a few minutes walk. The hotel and its area are very lovely. It looks small but confortable, like a big house of a good old friend. The room needs no air-conditioner because Zermatt is cold all year round. We had a very good view of Matterhorn Klein from our balcony. So we can warm ourself with a free cup of coffee while enjoying the view of the great Matterhorn Klein from our balcony. All neccessary amenities are provided. Staff are friendly and breakfast is really very good. Don't miss Best Westen if you plan to go to Zermatt.

    « Needs TLC »

    The hotel is close to the train station, and had a partial view of the Matterhorn. However, we arrived about 3:00 and had over an hour's wait for the room. Dark interior with two lower floors that have activities (pool, games, etc) but underground, dreary, and unsettling for my children. A plus for the room, large balcony to hang out hand-washed laundry. My children loved that there was across the train tracks about a hundred sheep and we could hear their bells from the balcony!

    « Good Room with Good View »

    We stayed here for 2 nights in June 2016. Family room having one bed and one sofa bed at ground and one bed at loft from some stairs. Breakfast was Ok. This hotel is having very good facility of some sports which we were not able to utilise due to time constraint. Almost all the rooms having good views of alps.

  • 4
    « Comfortable and homely »

    We arrived late afternoon after a long train journey and were very tired. We were able to make a cup of tea and sit on our balcony and marvel at the peak of the Matterhorn. The room was large, clean and comfortable, with a roomy bathroom. The hotel has a homely ranch-style layout, not a high-rise. The restaurant on site was convenient.

    « Nice view of Matterhorn! »

    Hotel is only 5-minutes walk from the train station. Spacious room with a view to Matterhorn. We had received a welcome sparkling wine through direct booking which could be consumed at the dinner. Their 5-ocurse dinner is a must to try!

    « good for families as groups »

    we have booked the family room with double bed, single bed and an small sofa bed that is good enough for kids. The Room was enormous big and lovely made with wood and stone floor. Breakfast buffet is good with all sorts you need. Staff was friendly and helpful. We travelled with 2 kids and kids are very welcome in this Hotel. We can recommend it absolutely.!

    « A good Place to Stay »

    We stayed here for two days and found the place really nice and comfortable. The hotel is located near the Bus station and Train station, so there is no need for taxi. Breakfast was good, rooms are spacious, bathrooms excellent, view of matterhorn par excellence, heating of rooms great, helpful staff, shuttle to and from station complimentary, Play area with table tennis badminton, swimming pool spa.

    « A beautiful clean hotel in the heart of Zermatt »

    We stayed there with our family of 5 and my parents. It was wonderful. The staff were awesome. Check in and Check out simple. The included breakfast was 5 star. We would definitely stay there again. The pool are was spotless and excellent for our children. We had great views of the Matterhorn.

    « Affordable but basic »

    Positives: Good value for money, especially in pricey Zermatt. Close to train station. Negatives: They wanted to cancel our booking when we were on our way to arrive because there was a problem with the booking when they received it (even though I booked a month earlier). Pillow was not comfortable. There was a big group that was very loud, even in the early morning.

    « Great budget room »

    We booked budget room for 2 nights which is supposedly to come without view in the basement. But out side of window has pleasant flower plants and still be able to see sky and mountain with plenty of light and view. We don't feel anything like underground room, even feel more private. Room is huge with basement washroom. We felt we get more than we expected, once we entered the room. Wifi is great, tap water is so delicious to drink. Receptionist is so proud of their water quality and I have to admit he should be. Reception staff were helpful. If I must write something not so great about this hotel, only the breakfast is kind of mean but not necessarily poor, good enough for such resort style hotel. Table tennis is just one floor down, we played a bit. Swimming pool and Sauna was appealing but no time to try it. Overall great experience staying here especially when combined with great ambience of Zermatt itself.

    « Good value, friendly hotel »

    Located at the less upmarket end of town, but with views of the Matterhorn (weather permitting) to the front of the hotel. Only 3 minutes walk to the station (with a courtesy vehicle available). Though small, the hotel gardens are nicely planted, and the reception/lounge/bar area very cosy and attractive. Our room was quite spacious and recently refurbished, with a number of different modes and intensities of lighting you can vary, which we always appreciate. Our terrace was communal, with privacy dividers extending halfway only from the bedroom to the terrace balustrade. Good selection of delicious fare for breakfast, with real OJ! Above all though, the staff without exception were friendly, helpful and thoughtful, making it a welcoming place to return to in the evening.

    « Excellent - Alpen Resort Hotel »

    Zermatt -- Car Free Resort of Switzerland. Only Battery Operated and Electric vehicles allowed in Zermatt. Car/Coach drops the visitors at Tasch and either you take a train or come up by special battery operated vehicles, and I believe the best place to stay if you are in Zermatt would be Alpen Resort Hotel . Great Property and very courteous and helpful staff . We were in Room # 31 on the third floor , very spacious room, had refrigerator , Tea/Coffee maker and best part was the balcony facing the valley and has awesome views of the mountains. It was snowing when were there so were able to see the beauty of the nature mother . it has lots of amenities like indoor pool, sauna , hot tub etc and also game room with ping pong tables and indoor badminton court . The game room stays open till 9.00 PM . The location of the hotel is great just few yards from Zermatt Railway Station and smaller but beautiful downtown. A walk to the down town while it was snowing was great experience.

    « great location and great staff »

    Everything was perfect. check in process pick up at railway station. very helpful staff. nice toys for kids to play.view from the room was excellent. bus transfer was just near to hotel. rooms were quite spacious.

  • 4
    « Interesting two-day stay. Loved the indoor pool. »

    Rooms were great, the staff was fantastic. and we really enjoyed out stay here. Their indoor pool is unusual and interesting too. Many amenities, including a hot tub. Sauna, tanning room, gym, etc. very nice.

    « stay at the Alpen Resort Hotel »

    Our extended family of 6 stayed at the Alpen Resort Hotel the last couple of days. It was a short walk from the train station, and there is a shuttle to the hotel. We had a family room with 2 beds down below and a loft with 2 up above. Modern and clean bathroom, but the best thing was the view...the Matterhorn could be seen lying in bed! We woke up to the procession for the Festival of Corpus Christie this morning, goats and sheep on the hill with bells, and marmot chirping! Breakfast has hot and cold options. Overall, enjoyed our stay and would recommend the Alpen Resort Hotel.

    « Lovely Hotel in a beautiful spot. »

    Arrived at Zermatt ,beautiful countryside,green everywhere except on the mountain,that night snow began to fall,by morning the landscape had change to white snow still falling,what a sight,just gorgeous.....The hotel was very welcoming,people lovely,close to train station.The room we had was a quad,2 beds loft style and then queen bed down stairs,quite roomy,beds great plus a balcony.There was a lot to choose from for breakfast and the staff were friendly.The village itself had loads of choices for food.

    « Great room with great views »

    Very nice room with excellent views of the mountain. Great spa, great breakfast and very nice staff. I even got a room upgrade from a single to a double room. Highly recommend the place. Thank you for the hospitality.

    « Excellent hotel, very good location »

    Three single rooms were booked, we were allocated three twin rooms for single occupancy at no extra cost. Rooms were warm, clean, comfortable, with outside relaxing area. Bathroom was fresh with superb shower, toiletries provided. There was a mini bar which is a big plus for keeping milk, water fresh and cool. Many UK tv programmes were available. The hotel is in an excellent location, many amenities very close at hand. Unfortunately due to our visit between winter and summer seasons quite a lot of hotels, eating places were closed, as were some of the cable cars etc. However, this did not detract from the enjoyment of the Zermatt break - we had snow, lots of blue sky, lots of sun.

    « Delivered on room with view of the Matterhorn »

    Nice size room with a really nice view of the Matterhorn. I liked the pool and spa area on level -1. Hotel staff was very nice and friendly, would have given this hotel a "5" rating if I hadn't nearly broke my toe on the 1" step between the entry and rest of the room and had lots of problems getting the shower head to work. Loved Zermatt, would love to come back, and would definitely stay here again. J

    « Great Hotel and huge room »

    Very good room huge room with an excellent bathroom at the ground floor which was really huge. Good service. I choose this under Zermatt Budget rooms, since this is a room at the lower level and the cost is lower than other rooms. But the room was really amazing. Around 200 mts from Zermatt station.

    « Quaint family-friendly resort, unbeatable views »

    Stayed in room 405 with 3 beds, including separate room with single bed - perfect setup for my parents and I. Bathroom was spacious and recently renovated. Views of Zermatt and Matterhorn are unmatched. Short walk to train station. Strange setup with a huge play area (badminton, ping pong, etc) but claustrophobic pool / wellness area that feels very busy. Staff were courteous and spoke English. Overall, it's a run-of-the-mill resort that shows its age, but is very well-maintained and good value in an expensive location.

    « A Good Hotel in a Quiet Location »

    I stayed here in May 2016 for six days with my brother and my mother as a getaway for my birthday. I have stayed here previously: then I was in one of the separate buildings; this time, I was near to reception. The check in and check out processes were quick and efficiently dealt with by the reception staff. Unfortunately I had cause to complain about a barking dog on one of the nights - it barked non-stop for at least half an hour - but the problem didn't recur after that. Breakfast offered a good variety of hot and cold food: crusty rolls and breads, croissants, cereals, sausages, eggs, cold meat, fruit juices, and jams and other spreads. This lists most of what was on offer but I have probably not listed everything. The waiting staff were attentive and enthusiastic. The room was clean but replenishment of the coffee was missed a couple of times in the rooms of my guests. The room has a mini-fridge which was great because I was able to buy and keep fresh milk for my coffee instead of using powdered milk/ creamer. Outside of the room I occupied was a sitting area - partly grassed, partly paved - and there were sun loungers for when the summer arrives. It may be at over 1,600m altitude but Zermatt can get hot in the summer and it has been mostly sunny on all of my nine or ten visits. I didn't use the pool or, indeed, any of the leisure facilities so I can't comment on them except to say that they look nice. I also didn't eat in the hotel restaurant in the evening but, based on my previous half-board experience, the food is good. The hotel is in a very convenient location (~300m) for the main station (from Täsch)and the station for the Gornergrat railway and for the electro-bus to the Matterhorn Glacier Paradise gondola/ cable-car station. It is not too far (~600m) from the funicular to Sunnegga either. Needless to say, there are numerous walking trails within easy reach, eg the trail down to Täsch is only seven hundred metres down the road. There is a Co-op shop in the shopping mall just next to the Gornergrat train station. It is a quiet location. There are numerous restaurants in Zermatt so you will not be short of options for eating out and there are cafes at the destinations and intermediate points for the cableways and train. This year was the first time that I have been to Zermatt in the off-season. Previous visits have been in January, March and August. There was only one day before the cable-car to Klein Matterhorn closed for maintenance and it was cloudy and snowing horizontally that day so there was no access to the viewing platform at 3.883m and no chance to go back on one of the subsequent sunny days. Also, the gondolas that travel via Schwarzsee to Trockener Steg (the stop before Klein Matterhorn) were off and the only way to Trockener Steg was by a direct cable car from Furi. Incidentally, most of the mountain restaurants at Furi were closed for the off-season period. The entire Rothorn mountain transport was shut so no easy access to the likes of Stellisee. Some of the big hotels - Grand Hotel Zermatterhof, Hotel Mont Cervin and Hotel Monte Rosa (the original Zermatt hotel) were shut as were some of the restaurants and shops. With the aforementioned mountain transportation, hotels, restaurants and shops closed for the inter-season break from the 3rd or 4th week in April until the end of May or the middle of June, a quieter time can be expected or maybe looked forward to in Zermatt along with reduced lift pass prices. I, however, would rather forego the reduced mass of people and cheaper lift passes to have everything operating and offering full choice.

    « Will go again !! »

    5 mn walk from the train station, great rooms with superb view of the Matterhorn, plentiful breakfast with many choices (awesome beans and delicious grapefruit juice) but the staff is what makes this place a must: they are not only very welcoming but will do everything they can to assist you in anything you need with a smile. You can dine-in as well in the hotel restaurant that has a great menu and wine list.

  • 4
    « Sort of away from it all »

    Decent Best Western but nice by European standards with updated bathrooms. Breakfast is a disaster so find an alternate place to eat. It's a 3 min walk away from the "main strip" which makes it quiet. Decent but small gym and does have a hot tub and heated pool.

    « Amazing destination to visit »

    The hotel is very cozy n at the best location. It has got good recreation facilities like pool, TT table, jacuzzi . It's proximity to train station makes it easier to reach the hotel. The room provided excellent view of Peak Matterhorn. The staff is very helpful n cheerful.. Enjoyed the stay...

    « Its ok »

    We had a room in the main building which had a nicely renovated bathroom. However shower went hot and cold each day. Bed was comfy, breakfast was ordinary but ok by Europe standards. Excellent view from balcony of Materhorn

    « Good hotel »

    My rooms position was in the ground floor just opositte the reception with little day light, anyway we were active during the day so we actually didnt need that. I visited pool and sauna - pool was ok with hydromassage, sauna also ok, small but cosy. Breakfast room big enough; breakfast jwas also fair with enough offer. Staff friendly! I found old watter in kettle and one cup for coffee was dirty. Anywas my mark is : Overall 4* !

    « Good hotel, good location »

    The hotel is very comfortable with options of relaxing (pool, fitness center), it is well located and the staff is very kind. The breakfast is good and there is a car transfer to the train station. The city is beautiful- worth to visit.

    « Great stay close to heart of Zermatt »

    We had a large room with good outlook to see the snow that fell for two days during our stay. The staff were friendly and very helpful. Hotel was a 3 minute walk from rail station and 5 minutes from heart of Zermatt. Buffet breakfast was good and plentiful. Would recommend.


    This hotel is very central and a short, downhill walk from the railway station. It is set back off the road in a very quiet location. However, there were a number of bar and club signs around which suggested it might get busy and noisier but as I am deaf I had a very quiet night's sleep. I did not eat in the hotel restaurant but was not taken by the menu. The staff were pleasant and friendly and the room was clean and well equipped, including with some of its own ants. I think there must have been a dead body in the fridge. They did not affect me, though. A very acceptable hotel.

    « Fab Easter Stay »

    We spent Easter week at this hotel and were extremely impressed. Rooms are a good size and clean, great pool, sauna, games room, and kids corner. However the very best aspects were the food and staff. We booked half board, breakfast was a nice buffet, but evening meals were something special. Five or six varied courses every night, most main courses were superb. Staff made us feel like one great family, particular praise to Fausto, but the other waiting staff were excellent too. Reception was excellent at helping me locate my wife's skiis after a fall on the slopes, can't praise their efforts enough. All in all, I would highly recommend this hotel.

    « very friendly and helpful staff! »

    it is a comfortable hotel with all necessary amenities - but the best part was the great hotel staff, everybody in the hotel was very friendly and helpful. The location is good, quite close to the lifts and the views are nice.

    « We loved this hotel! »

    We spent a fantastic skiing holiday based at the Alpen Resort Hotel. Brilliant for families as it is situated very close to the Zermatt Kindergarden, has a large pool / spa area and games room with table football and table tennis. We had a lovely large room, with balcony view of the Matterhorn - nice for sunbathing in the afternoon. Recently renovated bathrooms are also very nice. Evening meals were delicious and plentiful with an additional kids menu. Our waiter, Fausto and his team made us feel at home every evening. Breakfast was good with everything you could wish for before hitting the slopes. It is a 5 minute walk to the Gornergrat & Sunegga lift stations and the bus stop is very near to get to other parts of the resort. Thank you for a most enjoyable stay.

  • 4
    « Good staff and fairly good location »

    We had a family room and I was pleased to see that we all had proper beds - no uncomfortable fold-ups or sofa beds as in many other places. The hotel is a short walk from the ski bus stop to the Klein Matterhorn ski area and it is possible to walk to the Sunegga lift but it is a good 5 minutes, quite awkward in ski boots sometimes on black ice and carrying skis so you would not want to be doing that with younger kids. The pool was a good size and in general the whole spa area was quite spacious and welcoming. There was a play area for little ones and then table tennis for elder kids. We had half board and it is excellent value. The restaurant staff, particularly Theana, were all delightful.

    « Great View, Clean, Exceeded Expectations »

    We reserved two rooms on very short notice. We were there for a single night, and we were there as sight-seers, not skiers. The rooms were spotless, especially the recently renovated bathrooms. The view from the balcony was spectacular (see attached pics). The breakfast was perfect for me: fresh baked bread with a variety of jams, plus many other items for those who eat a more hearty breakfast. The staff was friendly and helpful. It was an easy 5 minute walk from the train station. I would definitely stay there again. The location is probably less convenient for skiers, but there seemed to be a robust bus system to transport skiers to the lifts. If you have a couple of hours to spare, take the train to Gornergrat - the views were unbelievable!

    « First time Americans in Zermatt »

    Overall, our experience exceeded expectations; location, atmosphere, complementary breakfast, pool/spa facility. Highlights include: 1. We expected a generic Best Western hotel but instead found a cute, local, family owned Swiss feeling property. 2. Guest room was unexpectedly large for a European hotel. 3. Guest room balcony is actually a huge shared deck with village views and the Matterhorn, fantastic!! 4. Grocery store close by across the street to buy local treats and Swiss wine. 5. Pool/spa was updated, clean and great place to hang out apres ski to relax. 6. Complementary breakfast was generous and well staffed for speedy coffee service. 7. Convenient location just a few blocks walking distance from the train station and the heart of the village. Hotel offers free shuttle to/from train station if necessary.

    « Perfect for a family ski holliday in Zermatt »

    We stayed at the BW Alpen Resort for our Easter ski break this year. As family of 4 with a teenager and a 16 month old this property offers everything we could ask for. We choose a 3-4 bedroom located at the 4th floor, perfectly distributed in 2 levels so our older daughter could have her privacy and we had good space in a wood-Alpen decoration room. The room had a wonderful view of the Cervino, and a terrace that in sunny days was a nice place were to chill after ski fahren! :-) The restaurant had varied and good quality menu every day and excellent choices a la carte. The pool in the basement offered a fantastic relaxing and fun break for the family. The personnel was super attentive and showed authentic care for customers. Location is pretty good, walking distance from Sunnega funivia and the center of Zermatt to access other ski sites or enjoy a walk into town in the evenings. Highly recommended!!!!!

    « Views of the Matterhorn »

    We had a great room, it was large enough for a stroller and a portable bed, which was provided by the hotel at no additional costs. I would say that the only downside was the distance of the walk from the train station. The fabulous up side was that our room had two balconies and we had a breathtaking view of the Matterhorn.

    « Wish I had planned to stay longer here! »

    Outstandingly friendly and helpful front desk staff, free upgrade to a room with a view of the Matterhorn, easy to walk to from the train station, fancy bathroom, and a nice breakfast. Zermatt is such a beautiful and interesting location, I wish I had planned to stay longer.

    « Stunning view »

    We arrived a bit early but they prepared our room an hour late but the room was so stunning its heal our waiting .The staff was helpful and overall we enjoy stay there.Its not so far from the train station and they provide mini taxi to train and hotel.

    « Great place to stay »

    We stayed here in one of the basement rooms, which is online referred to as Zermatt Budget Hotel because there is no view. The rooms are HHHUUUGGEE. It had a kitchen with a stove, but strangely no microwave or coffee machine. The upstairs breakfast buffet was great. The restaurant for dinner was OK, but not extraordinary. The pool was, however, quite extraordinary. The pool was equipped with massage jets, which as a pregnant visitor was great bc hot tubs are off limits. There's also a nice sauna, steam room, and even a tanning bed. My kids and I had a great time in the pool. The hotel is walking distance to Sunnega and the train station. The bus stop is out front-- about a block or half block away. The fact that there was no view was not a big deal bc we were out and about all day and there is huge sliding glass door that leads to a sunken window well large enough to go out in. The bathroom downstairs is very ample, but as it is down more stairs-- well that is kind of a pain in the middle of the night. There is also a playroom adjacent to these basement rooms. Fortunately, it closes at 9 so the noise goes away, but it is fun to have pingpong, foosball, and indoor badmitton available. The room also has a table, chair and boot rack outside of the room so you can easily sit down and put on shoes before heading out. There is an ample ski room with lockers and places for ski boots. While there are awkward steps and ramps all over the downstairs levels, it is very well equipped. My kids also loved the little finch and canary in the lobby. The run music and karaoke at night in the lobby too. I was very impressed by my booking at "Zermatt Budget Inn" in the basement of the Best Western.

    « Excellent hotel! »

    From the moment we checked in we knew we were at an exceptional hotel! It is lovely inside--and the staff was just simply wonderful. Very friendly and helpful in all respects. Our room was very spacious and the view of the Matterhorn from the balcony was an unexpected bonus! The restaurant food was very good and the breakfasts were a real treat. They opened the bar for us in the evening--overall, a wonderful stay! Highly recommended!

    « Nice stay at the Best Western Zermatt Alpen Resort »

    Overall, my experience with the hotel was very good, here were some of the highlights: 1. Upon check in (which was late at night) we were greeted by a friendly male receptionist who upgraded us to a larger room. 2. Our room was indeed quite large, with lots of space, and a patio. 3. The patio had a bit of a view of the mountains which was nice, and room to build a snowman. 4. There was a fridge in the room that had minibar goods, but also had room for a view personal snacks. 5. The spa happened to be very nice. The pool and hot-tub were clean, and the steam room and sauna were great. There was extra clean towels and fruit infused water at the spa too. In fact, the spa was probably my favorite part of the hotel. 6. The breakfast was extensive, but 45 minutes before closing there was not much left. 7. The hotel itself is a few minute walk from the train station. There is also a free hotel shuttle to take you there. 8. The wifi was free and pretty good for hotel wifi. There was also a few negatives about the hotel: 1. The bathroom was not well designed, the main wall of it is made of frosted glass that is still a bit see-through. 2. The hot water in the shower was not hot enough for after a long day in the snow. 3. The decor of the whole hotel was outdated, the artwork atrocious. 4. Some of the staff were really nice and friendly, while some didn't appear too eager to help. 5. At dinner in the hotel one night, we were charged 2.50 francs for tap water in a small carafe. Who charges for tap water? I could have went to my room and taken water from the sink! 6. The hotel information booklet in the room said there was a salt-water pool available for use, but the front desk said that guests can no longer use it. They should update their information guides. Overall, I would recommend staying here and I myself would consider staying here again.

  • 1
    « "Panorama" room - not a panorama view - falsely advertised! »

    The only reason we booked this hotel was the hotel website room description: the "panorama double room with Matterhorn view". The hotel was more expensive than other options we found on but we looked forward to Panorama views and paid the extra. What we got at check in was not a room with the view as advertised! Our room looked into the side of the adjacent building. What a disappointment. When we raised this as an issue with reception they had no answer, and no apologies. Apparently customer service along false advertising needs work at this hotel.

    « Disappointing service from Hotel »

    We booked for seven friends. The last friend who arrvied was told his room had been overbooked. He was offered a room in another hotel much further away. The dissapointing part was that the hotel manager was very unapologetic about the overbooking. We had booked a couple of months in advance, and were disappointed that we all had traveled so far , and not be able to spend the weekend together at the hotel. Regarding the hotel: It shouldn't be classified as a four star hotel, probably closer to a three. The rooms are mainly old. The spa area is a bit of a joke. The personal is friendly, but has no authotity to decide anything. The hotel manager (Mr Reber) could only be reached by phone.

    « Luxurious stay in a convenient location »

    The hotel staff were friendly and the room was quite spacious for 3 of us. We would have loved to stay there longer and enjoy the spa facilities. The location of the hotel turned out to be quite convenient for us as the train station, shops and restaurants are closeby. The breakfast spread was delectable. I'd love to stay there again.

    « Pleasent Christmas Dinner »

    It was our first stay at a Best Western chain. It came across as a decent hotel with friendly staff all around. Room space was sufficient for a two adults and a child. Free wifi connection. Location wise - it will do for a stay close to Zermatt Train station within 3 minutes walking distance. We were booked for a 2 nights stay in a double bed Panaroma room. We could clearly view the MATTERHORN from our balcony. They had a playroom for toddlers on the ground floor which kept my child entertained. Adjacent to the hotel was a fenced snow court for the little ones to build snowman or simply have fun playing around. We had food at the in-house restaurant for breakfast and dinner. On Christmas night, the hotel organised a simple pe-dinner cocktail at their lobby followed by a 5 course dinner spread. We enjoyed that evening the most, other than that food was a very basic spread.

    « Nice place, good location »

    The hotel is well situated : ski bus to Sunegga rail almost in front of hotel, a few steps from the village center and the different railway stations. Upon arrival one should call the hotel for a car as walking with luggage is very inconvenient (they told us it was only 3 minutes, but with luggage it became 15 minutes). Rooms are spacious and clean. Nice terrace with Matterhorn-view (main building). Indoor pool is ok, although a bit claustrophobic, small Sauna (hot) and Hammam (well heated). The only disappointing thing was the average service at the restaurant where the prices are not really average (slow serving and waiter not so friendly). There are lots of other restaurants in the surrounding aerea.

    « A great weekend »

    We wanted to visit Zermatt for a relaxing weekend before the holiday rush and stayed in the hotel for 2 nights. We were impressed firstly by the service - we were picked up from the train station and checked in right away; although we had arrived later in the evening, this allowed us to enjoy the very nice spa before dinner. Dinner in the hotel was an experience, due to the quality of the service and the friendliness of the staff. We ended up dining in the hotel restaurant on both nights! We will definitely come back again!


    My family stayed here last year over Christmas and we enjoyed it so much that we came back this year for another week-long stay from Christmas to the New Year. Hotel staff and service are really excellent as are the spa, swimming and ski room facilities. Rooms are big and clean. This time we were in the C Building and had a Matterhorn view from 2 rooms with balconies (Rooms 5 on the first floor and Room 22 on the 2nd floor). We find the hotel location to be a big bonus.The hotel is minutes from everything yet you are in the quiet part of the town centre which is nice. Everything is within walking distance from the hotel such as the main train station, the Gornergrat station, the Sunnegga-Rothorn station and ski rental shops. The Green Line bus which takes you to the Matterhorn Ski station at the other end of town is just a 2 minute walk from the hotel (turn left at the hotel entrance and the bus stop is right there) and the bus also stops at the Sunnegga Rothorn station. There is also an Italian convenience store chain called Denner that is just across from the hotel in case you need anything the hotel doesn't provide.The standard of the dinner menu is superb...really 4 to 5 star. We are always impressed with the quality of the dinner menu and choice as well as the super-friendly staff.

    « Very good »

    Nicely located, however the opposite direction from town center but only about a five minute walk. Hotel does offer a courtesy taxi to and from the train station. Staff very friendly and helpful. Rooms clean and well kept. If you can, get a room with a view of the Matterhorn - it's worth it! Breakfast is varied and very good. Would recommend.

    « Great base for skiing »

    Nice, comfortable, clean hotel. Ideally placed for the village and the slopes. The rooms are large and clean. Friendly staff. Good bar. Good leisure facilities with a large pool. Very secure ski room.

    « Exceptional Service »

    Last summer a friend and I living in different countries each reserved a single room in Residence Patricia, managed by the Best Western. When I arrived, I discovered I had been upgraded to the Best Western but my friend left behind. Although there was no way the manager (Philip) could have known we were travelling together, he bent over backwards to accommodate us both in the same building, and, because one of us had to change rooms after one night and didn't get a kitchen (included at Residence Patricia), offered us free breakfasts for the inconvenience. The breakfasts were excellent, and we really appreciated the on-site swimming pool after a long day's walking. I think the service we received went beyond the call of duty, and I would really recommend this hotel.

  • 5
    « Wondrful stay at Alpen Resort Zermatt »

    We spent three nights at Best Western Alpen Resort in Zermatt last week and it was a delightful experience. Our room was roomy and nicely furnished, and the large balcony offered a wonderful view of the Matterhorn. The breakfast had an extensive choice of offerings. Best of all,, the staff were so helpful, and Saskia and Stephanie at the front desk went out of their way to help us with a problem concerning our hotel in our next location Zermatt and the Alpen Resort were the happy highlights of our trip!

    « Nothing's Zermatt-er here! :) »

    What a beautiful resort! We were a bit worried as instead of our usual beach holiday, we had decided to do something different for our Summer holiday this year and visit Switzerland. We were still worried when we arrived at the hotel, as instead of a modern all singing all dancing resort that would usually greet us, we found ourselves in a sleepy hotel that could have been from any decade before 1980. We didn't need to worry though - it was a great hotel and had everything we needed! In fact, the traditional outlook of it was something that endeared the hotel and resort to us. It was beautiful and the scenery is breath-taking. We didn't regret one day there. The staff were all extremely friendly and spoke many languages. Robert the Thompson rep was very helpful and was full of information about the resort and area in general. He went out of his way to help us anytime he could, without being overbearing. The hotel was like a tardis! So much in one hotel - pools, spa, table tennis, table football, tennis, gym... something for everybody. The food was great too, both of an evening and for breakfast. The local area is easy to access and the Gornergrat railway is definitely worth a trip. The high street has many shops and restaurants so you are spoilt for choice. We took the 'gondolas' (cable car type things) to different mountain areas on different days and the sights were out of this world. From our room, we were also lucky enough to have a daily view of the Matterhorn (lit up at 9pm and 10pm with a trail of lights showing the first ascent). The gondolas took us even nearer and every sight was worthwhile. We also took some 'kick bikes' down the mountain one day - definitely worth a go! Coffee and cake for elevenses is definitely a must wherever you see it - Well, you need the carbs for all that walking! We definitely had a good time and even an initially reluctant teen admitted to 'quite enjoying himself'! We only visited for a week but would highly recommend it.

    « We stayed 2 nights on our Trafalgar tour,very,very good. »

    A great location to tour around Zermatt .Close to train station,shopping and many other interests. Mountains could be seen from our room balcony as well as great views of the town.Our breakfasts here were absolutely terrific,A great hotel to stay with. .

    « Wonderful Swiss Hotel »

    We really enjoyed the beautiful mountain views from our balcony. The room was very spacious with a beautiful modern bathroom. The bar, restaurant, and lobby were very "Swiss" exactly what your would expect in Zermatt. The only negative is the location is a five minute walk to the stores and center of town. Would definitely return.

    « Like living in a dungeon »

    I was staying here for 2 nights involved with an organized tour. It seems depending on your status within the tour group on how many tours you have been involved in, where your room was situated. The hotel is divided up into at least 3 separate buildings that I was aware of maybe 4. My room was underneath the tennis court. The buffet breakfast was the worst of all provided on the tour of 8 days through Switzerland and what made it even worse was the hordes of Japanese who had no manners or respect for other diners. I struck this several times at hotels in Switzerland as it seems separate tours were staying at the same hotels and consisted of dozens of Japanese. To overcome this it pays to get to the dining room a few minutes before 7am. As my room was booked through the tour company I was not able to find out what the cost of my room was for the 2 nights as I can't review this content for value for money. Perhaps staying at an Air bnb might be an option as well as a self contained apartment which I have now found out are available in Zermatt.

    « Fantastic Hotel and 5 star service »

    We stayed at this hotel in a family suite and with teens 14 and 12 years old. The front desk welcomed us and assigned a room in the Chalet club And it was a suite with two bedrooms with attached bathroom and a common sitting area, very clean, great service and highly recommend for families with children. Very close to train station and shopping district. The restaurant service is also great for dinner.


Getting to the hotel ...

All directions
·From: Visp. Take the main road to Tasech. Take the train station or shuttle to car-free Zermatt. The Best Western Plus Alpen Resort Hotel is located in the center of Zermatt.

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