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SureStay Hotel by Best Western Zapata, Zapata

4.0/5  - basé sur 57 notations.
1896 S US Highway 83, 78076-4061, Zapata, United States - See map
SureStay Hotel by Best Western Zapata - Welcome to the SureStay Hotel by Best Western Zapata! The SureStay Hotel by Best Western Zapata is ideally located in the center of Zapata. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This Zapata hotel offers great service and amenities for business or leisure travelers with warm, Texas style hospitality! Its proximity to Falcon Lake on the Rio Grande River makes the SureStay Hotel by Best Western Zapata an ideal location for any outdoor enthusiast or tourist looking for adventure. Falcon Lake is especially known for its fishing, boating and bird watching. Also close by lies the historic Spanish village of San Ygnacio. The hotel's location is convenient to several major Texas cities as well as to the Mexican border. Each comfortable room features king or queen-size beds, a microwave, refrigerator and high-speed Internet. Guests can choose to relax in the outdoor pool or have a picnic in the pavilion located on-site. The hotel also serves a complimentary full breakfast every morning. Whether for a business trip or just for a little relaxation, come and experience the unique flavor of southern Texas. Make an online hotel reservation with today at this Zapata, Texas hotel today!

SureStay

Hotel by Best Western Zapata

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 57 guest reviews
NOTE ISSUED
Excellent
27
Very Good
13
Average
13
Poor
3
Terrible
1
REFER TO NOTICE
Business Business
12
Couples Couples
8
Family Family
19
Friends getaway Friends getaway
11
Solo travel Solo travel
5
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best stay in a Hotel"

5
29/08/2017

I have to travel a lot the past two years. I have stayed in Temple, Waco, Austin, Dallas and now Zapata. This was the best Hotel out of all of the rest I have stayed in. the staff was friendly and helpful for any and all of my needs. The cleanest hotel room I have every stayed in.

"Great place to stay"

3
28/08/2017

We stayed 2 nights, great nights sleep,everyone nice and helpful felt safe after evacuating for hurricane harvey! Falcon Lake nearby went for nice walk you can fish too! Cute little town Mc donalds nearby, and coupleof interesting sites!

"business/pleasure out of the sudden"

4
13/07/2017

I called last minute. the front desk clerk was very informative, helpful and friendly. she provided assistance in whatever I requested. the hotel is pretty good comparing its an old building. the location right beside Falcon Lake makes it very attractive for fishermen and visitors, Its close to Zapata Museum that has a lot of history

"Outstanding place!!!"

5
11/07/2017

I couldn't be more happier than the place I stayed at I recommend this place to anyone who wants a great night sleep I will be returning soon for this place is amazing as well as the employees being amazing

"Unpleasant stay "

1
20/06/2017

Review of our stay at the Zapata Best Western Inn By The Lake: We realize each Best Western is independently owned and operated, yet we are sure there are common standards the Best Western corporation maintains. The reservation and front desk attendant upon our arrival to the BW Inn By The Lake were pleasant. Both of these experiences were handled by the General Manager, (GM). Our room, #143, accommodations were less than one would expect in BW property. The water faucets in both the shower and bathroom sink only dispensed hot water. We never got cold water to come out of the faucet. There was also a cat on the front door of the room. From what we could tell, the cat stayed at different doors. The cat attempted to enter our room when we opened the door! Upon our check out, our experience with the front desk also changed. We mentioned the water and the cat issues to the GM. She said we should've brought the hot water issue to her attention or else it could not be addressed. Seriously? When housekeeping does their daily clean up, do they not used water to clean the bathroom sink and shower? Could they have not noticed the issue and addressed it to the management or maintenance crew? It there not a standard to see that each room is properly furnished and in good working order before it is assigned to a guest? Based on our experience, we think not because my daughter and her husband (Room #150) had the horrifying experience of dirty bed linens in their bed and were moved during the night! So completely unacceptable. As for the cat, the GM said it was not their cat and there was nothing they could do about it. Is it not the BW responsibility to maintain a safe environment for their guest? Is it acceptable to keep a cat around that enters a guests' room upon opening the door? If the the cat was a snake, it would not be BW responsibility to remove it? Would it have been the guests responsibility to remove the snake or in this case, the cat? We don't know if the cat is sick or has rabies. We will not be guests of BW again. We stayed at the BW Inn By The Lake because it was highly recommended and the place of choice by the host of a family event. We shared our experience with our host, so that they will know not to recommend this property again.

Prakash P, Manager at SureStay Hotel by Best Western Zapata, responded to this review
Sorry you had a bad experience here.