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Clementine's Town House Hotel, BW Premier Collection, York

4-5 Street Peters Grove, YO30 6AQ, York, Great Britain - See on a map
Clementine's Town House Hotel, BW Premier Collection - Hotel exterior The Clementine's Town House Hotel, BW Premier Collection is ideally located in the center of York. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located in a tranquil, residential street, Clementine's Town House Hotel, BW Premier Collection offers free Wi-Fi, characterful rooms and is just a 10-minute walk from York Minster and the Theatre Royal. All en-suite bedrooms have been individually decorated with antique furniture and feature both tea/coffee making facilities and an en-suite bathroom with complimentary toiletries. Guests can relax in the residents lounges or the private, walled garden to the rear of the property. Clementine's Town House Hotel, BW Premier Collection is just a 10-minute stroll from the historic city centre and picturesque Shambles shopping area. York Railway Station can be reached in a 20-minute walk.

BW Premier Collection

Clementine's Town House Hotel

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Hotel advantages

  • Lounges/bars
    Lounges/bars
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 113 guest reviews
NOTE ISSUED
Excellent
96
Very Good
11
Average
2
Poor
3
Terrible
1
REFER TO NOTICE
Business Business
0
Couples Couples
62
Family Family
6
Friends getaway Friends getaway
5
Solo travel Solo travel
0
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Perfect indulgent break"

5
RobD1959, Loughborough, United Kingdom 18/05/2022

Wonderful overnight stay in this newly refurbished boutique hotel. Super friendly welcome from lovely staff. The room (Chocolate Orange) is gorgeous and the jacuzzi bath and 4 poster bed top off the quirky, rich decor. Beautiful garden for evening drinks and a delicious breakfast. Lovely surprise was the free tour of the city with David Haw - a really knowledgable and engaging guide. Thanks for a brilliant stay. Rob & Theresa

"Superb"

4
AndyD995, Beverley, United Kingdom 15/05/2022

A great B&B with a superb breakfast and comfortable beds. Great parking though expensive. Friendly staff who go above & beyond to accommodate extra requests, the location is close to walk to a great selection of restaurants though quiet and gives an undisturbed sleep In the minus column - Small rooms are VERY small

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Andy, Thanks for leaving us a review, we're glad we could make your stay great (especially on a Friday 13th)! Sorry to hear you found our small double rooms to be small, for your next stay please ensure you book directly with us so we can discuss what room may be more suited to your needs. We look forward to your next visit! -Team Clementine's

"More than 5 stars. Fantastic. Super. Catastic!"

5
Samie85, Paris, France 06/05/2022

This is the best hotel, I have ever stayed in. The welcome always extremely nice, staff incredibly friendly. Couldn't do to more help, and make us feel welcome. Obviously are very happy in their jobs. Made friends with the resident cat, couldn't be more happy with our stay. Facilities excellent, the fruit pastels and fruit pastel room was excellent. Many thanks.

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Samie, Thank you for taking the time to leave us a review! You're right- we are all very happy in our jobs and we're glad we could be of assistance while you were here! We look forward to your next visit! -Team Clem

"Excellent hotel and location"

5
User 04/05/2022

We booked this hotel at very short notice, simply as a stopover. However, we intend retuning for a longer break. The hotel is quirky and lovely, with private (chargeable) parking and within a walkable distance to York Minster etc. All staff we met were friendly, welcoming and very helpful.

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Flyer686061, Thanks for your review! We're glad you enjoyed your spontaneous stay here and plan to return! We look forward to seeing you again soon -Team Clem

"Full of character"

5
pascalh283, Wednesbury, United Kingdom 04/05/2022

A beautifully presented hotel, with wonderful decor and well thought out rooms, a welcoming lounge with a small well stocked and reasonable bar. Very kind, helpful and welcoming staff. Lovely little garden and surroundings.

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Pascal, Thanks so much for your review! It's lovely to hear you enjoyed your stay here at Clementine's, including the building and decor, staff and bar! We look forward to seeing you again, -Team Clementine's

"Stunning stay"

5
jhhorton, Doncaster, United Kingdom 02/05/2022

An amazing night spent here with my better half. We stayed in the balcony room and it was absolutely amazing. Expertly furnished and spaced with a beautiful balcony to rest those feet after a long day walking. We slept soundly too and the shower was amazing. The staff were second to none and Teddy was the perfect evening visitor!

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Jack, Thanks so much for your lovely review and pics of our Tootie Fruity room! We're so happy you enjoyed your stay, and Teddy was of help! We can't wait to see you again! -Team Clem

"Excellent"

5
User 02/05/2022

What a wonderful find, excellent is the only word I can use to describe our stay Lovely staff, great location and the rooms " well WOW " Breakfast was delightful, gluten free option aswell Will definatley return

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Sharon, Thanks so much for your lovely review (and pictures)! We're so glad you enjoyed your stay, we look forward to seeing you again! -Team Clementine's

"What a splendid place!!"

5
User 27/04/2022

Clementine - what a wonderful place nestled in a beautiful area of York. We had the joy of holding our wedding dinner and celebration at Clementine, as well as spending the weekend. From the first moment the team made us feel welcome with traditional Yorkshire charm and wit. Philip, Richard and Jacque are unbelievable. The type of people that not only leave an impression but will keep you coming back to the charming townhouse. The food was incredible, delicious wine a plenty, and the decor incredible. The rooms are oozing style and the hotel is a real touch of class. As you can tell we're sold - and have already booked in for our next visit.

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Alice and Selby, Thank you so much for leaving us a review! It was an absolute pleasure to meet you both on such a special day, alongside your family and friends. Though not a thing we usually do, we are so happy to hear you enjoyed your meal and the drinks. We look forward to seeing you both again (perhaps for the first anniversary?) Kind regards, Team Clem

"A stylish surprise"

5
User 26/04/2022

A fabulously stylishly quirky setting that really makes the best of a lovely property. There was a warm welcome and the front of house team are intelligent and helpful. The hotel is very conveniently situated for the delights of York and the surrounding area.

"Lovely room, great location and friendly staff"

5
User 21/04/2022

A lovely stay. Beautifully decorated room with everything you need for a great stay in York. The staff were very friendly and helpful and the amenities were nice. We stayed for breakfast which was tasty and nicely presented. We also had a lovely drink in the bar where the staff were knowledgeable and gave us good recommendations. My only improvements would be somewhere to hang towels in the bathroom (Room 21). The location of the hotel is also great as it is a short (and very pleasant) walk into the centre of York.

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Heather, Thanks so much for a lovely review (and wonderful pictures)! We're so glad you enjoyed your stay, and thank you for your feedback on the room regarding the bathroom! Hoping to see you again soon, -Team Clem

"A boutique experience"

5
User 19/04/2022

A fab hotel which we were about to book at a reasonable price. It's a beautiful building which is full of character. The room has enough space, the bed was super comfy and breakfast was delicious. We had a slight hiccup with check in which meant we had to cut our night short, but this was due to an issue with central reservations not the staff at the hotel, in fact the members of staff are an absolute credit to the hotel. A great location although I was surprised to pay £15 to park considering the parking spaces are in the grounds of the hotel and not a privately owned carpark.

"Best Stay Ever!"

5
User 17/04/2022

Friendly, welcoming staff. Excellent locations. Beautiful decor. Yummy breakfast. Amazing atmosphere. Came to celebrate our wedding anniversary and my husband's 30th and it was just the perfect place to celebrate in style. We will be back and for longer next time.

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Lizzie, Thanks so much for taking the time to write us a review! We're so happy you enjoyed everything with your stay - it's a shame it was so short! Hopefully next time you're able to get away for a bit longer! -Team Clem

"York family trip "

5
Relax47211507444, Dudley, United Kingdom 12/04/2022

Great hotel with fantastic decor, All the staff were excellent and very friendly and helpful . The hotel was positioned in the perfect location a nice quiet street within a ten minute walk to York minster and the city centre. I would definitely recommend the clementine hotel to family and friends

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi David, We're so happy to hear you enjoyed your stay, we agree, it is the perfect location too! Thanks for your review, we hope to see you again soon! -The Clementine's Team

"A great home away from home!"

5
User 08/04/2022

From the moment I checked in early and left my luggage to the moment I left was the most enjoyable stay! The staff were super helpful, friendly and very easy to chat with. My luggage was taken to my room, and a staff member showed me to my room. The room I stayed in was immaculate, and had it's very own entrance and garden area, and of course the bed was very comfy. Even my breakfast experience was brilliant! Drinks had been poured and ready to drink as soon as you sit down. You will not go hungry either, the portions are huge and absolutely delicious, and the service was friendly and efficient. The hotel is in a nice quiet area of town, so it's very tranquil. I loved every minute of my stay and wish I could have stayed longer!

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Briar, Thanks for the review! We're happy to hear you enjoyed your room (and the sunshine while it lasted)! We look forward to seeing you again on your next stay! -Team Clem

"Beautiful rooms and fantastic service."

5
User 03/04/2022

Recently stayed at Clementine's with a party of 12 to surprise my wife on her birthday. Location is excellent only a 10 minute walk to town centre. Rooms beautifully furnished. Bar area was great for drinks reception. Breakfast was delicious. Garden a real suntrap with plenty of places to sit and enjoy a drink All the staff could not have been more helpful and did all they could to made the birthday even more memorable . Special mention to Manager Jacs who went beyond what would have been expected to deliver excellent customer service.

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Derek, Thanks for leaving such a lovely review! We're so glad the sun made an appearance for you to make the most of a birthday trip! We're looking forward to seeing you again! -Team Clem

"Gorgeous boutique style hotel"

5
luk3yk, United Kingdom 31/03/2022

Booked this hotel last minute for a night meeting friends in York at a great rate compared to other hotels in York. On arrival we were slightly early for check in to get into the rooms, but we did check in to collect our key later. Service was great, the manager and receptionist were both there on check in, we was talking and having a laugh with them. They then upgraded us. The room was stunning. Will definitely be coming back again. Wish we weren't so busy all day and could have enjoyed the hotel more. Had a beautiful garden in the back could sit out in. The bar looked very nice.

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Luke, Thanks so much for taking the time to review the hotel! We can't wait to see you both again, hopefully with some good weather for drinks in the garden!! -Team Clementine's

"Gorgeous, stylish hotel with fantastic service. "

5
neilh949, Tipton, United Kingdom 26/03/2022

Stayed at Clementine's with my girlfriend for our first weekend away truly on our own. We arrived early for our check in so that we could take advantage of on site parking, which at £15 a night is a little pricey, but at least my car was safe and secure. Our room wasn't quite ready when we arrived, because of our early arrival, but I was able to pay for the room and complete all the paperwork before going out for a quick drink. On returning we were shown to our gorgeous room by a very friendly and helpful lady, sorry I'm hopeless at remembering names. The whole hotel as stated in other reviews is very quirky but fabulously furnished and that's was reflected in our room. The bed was unbelievably comfortable and I must admit on our second night there, Saturday, I fell asleep within minutes of getting into bed. Breakfast was unbelievably experience with a wonderful choice of quality products, which yes you do have to order the day before but that no hassle. Throughout our stay the staff were, friendly, helpful and extremely professional and are a credit to the hotel. Oh and we even had a visit to our room from the very friendly hotel cat Teddy. A wonderful stay and I would recommend to everyone and hopefully we will be staying again in the future.

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi neilh949, Thank you very much for taking the time to write us such a lovely review! Glad to hear you enjoyed everything here (and the bed especially!) We look forward to seeing you both again on your next trip to York. _Clementine's Team

"Lovely house"

3
User 22/03/2022

Lovely house, decor very interesting and different but may be a bit OTT for some people. Our room was painted all walls and ceiling in a dark colour which made the room with small Windows too dark unfortunately. The bed was very uncomfortable with thin hard mattress, maybe others are not?? In a lovely quiet location within a 20 minute stroll of York. Parking changes of £15 a night extortionate we felt when paying a decent amount for the room. So unfortunately due to dark room, uncomfortable bed and parking charges we won't be returning or recommend the hotel.

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi yvonnehY7702YN, Thank you for taking the time to leave us a review. We're disappointed to hear you won't be returning to the hotel, as it wasn't quite to your taste. If you find yourself planning another trip to York and would like to give us another go, please book with us directly as we can beat any price you find online, and also recommend rooms which may be more suitable for your needs, as some rooms are painted in lighter colours. We're disappointed to hear you didn't like your bed as this is usually the first thing our guests compliment us on; we'll be looking into this as a good night's is of utmost importance to us. If you could please email me at dm@clementinestownhouse.co.uk to give more details about your booking, we'd greatly appreciate it. -Team Clementine's

"Long weekend in York"

5
L6660TRhelens, Trowell, United Kingdom 20/03/2022

Stayed at clementines with my best friend for a girlie weekend, booked two rooms and the hotel was gorgeous, staff really couldn't do enough to make sure you were comfortable and felt at home. Amazing hotel, beautiful decor,will certainly be back!

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi L6660TRhelens, Thanks for your review, we're so glad we could make your girl's weekend away special! We can't wait to see you both again! -Team Clementine's

"Fantastic Experience - Would Highly Recommend!"

5
User 13/03/2022

After choosing the Clementine Town House Hotel for our two year anniversary, we were delighted to discover the exceptional service and fantastic quality of the hotel. The staff are absolutely fantastic and could not have done more to make us feel at home and enjoy our stay. Jessica looked after us both throughout our stay and provided a friendly and fantastic experience that you would struggle to find elsewhere. A special mention must go to the young man who brought our water up to our room and the friendly house cat who roams the corridors and provides a home comfort away from home. The room itself was fantastic, not only beautifully decorated and full of grandeur but also absolutely spotless and filled with amenities such as coffee and chocolate. The bathroom was beautiful with a huge shower and heated towel rack. The hotel also has a lovely bar downstairs with all sorts of drinks and snacks. Overall we have had a fantastic overnight stay at this brilliant venue which was made all the more better by the exceptional staff. I would highly recommend and will definitely be visiting again! Thank you to everyone who made our trip so great!

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi alexaI3351TO, Thank you so much for your review! The team are so happy to hear you enjoyed your stay here at Clementine's and we could deliver the level of service we expect! We're happy to hear you love the décor (we love it too), rooms and the little touches. We look forward to your return! -Team Clemetine's

"Good stay at the Clementine's"

4
TheOwls93, Sheffield, United Kingdom 09/03/2022

We had a 2 night stay at the Clementine's. The hotel is in a good location 5-10 mins walk into York city center. It's located on a quiet back street. The hotel is very quirky and different the decor is amusing. The rooms are small ish but very well decorated and everything you want is in there. I must say though I don't think thay have got it quite right. We were led up to our room by a member of staff and just told this is your room then she quickly disappeared. Out TV wouln't work thats when we found there's no phone in the room. We contacted the number on the website to report it and were told it's just a booking number we asked for the numer of the hotel and were told they didn't have it so we would have to go down to reception (2 floors) to tell them, very strange. No bath but lovely shower, the room was always cold one radiator blasting out heat but it wasn't big enough to warm the room, in Febuary it's not what you want. The hotel bar is great to look at but no draft beer or lager but did have draft cocktails?? which I thought was tacky, drinks very expensive,. One or two other things need addressing, a couple of staff not up to the job, lady on reception very nice and helpfull, on the whole a lovely stay, enjoyed it, would try it again.

"Definitely recommend "

4
livviesmum, UK 05/03/2022

Stayed for one night in the Fruit Pastille room. The room and the rest of the hotel decor was stunning. Nice touch of some fruit pastilles in the room. Iron, ironing board and hairdryer all in the room too. Staff very friendly and accomodating. The manageress even gave us a lift into town when it started to rain and we had left it too late to book a taxi. Thanks again, this was very kind. We ate at the Guy Fawkes Inn and received £10 off our bill as we were staying at Clementines and they are part of the same group. Would definitely also recommend the Guy Fawkes or the Fat Badger (formally Lamb & Lion) for food/drinks. The only negatives were that the room was quite cold, the radiator was either not working or the heating was not switched on and could have done with brighter lighting somewhere for when applying make up. All in all a lovely stay.

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi livviesmum, Thank you for taking the time to leave us a review, we're glad to hear you loved Fruit Pastille and the hotel décor! Were happy to hear you enjoyed your dinner at the Guy Fawkes, it's a rare occasion when someone doesn't! Thanks for your feedback regarding the room, the heating may not have been turned on as the hotel has been very warm the past few days, please let us know of any issues like this next time and we're happy to turn it up for you. We look forward to your return! Kind regards, The Clementine's Team

"Fantastic stay"

5
User 26/02/2022

What a gem of a place. The staff were so helpful and friendly and the whole vibe of the newly refurbished place is sumptuous, magical and quirky. The Four poster bedroom was stunning and the coffee machine and Kitkat biscuits were a lovely touch. It was great to have a drink in the bar and sit in the decodant lounge before going out for one of the best meals we have eaten at Cafe Number 8, but be sure to book beforehand. Very handy having parking on site and being only a ten minute walk to the bustling and vibrant centre. A magical wedding anniversary weekend, enhanced by the staff making us feel very special. Thanks so much to all at Clementines Town House Hotel. Sarah and Tom

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Sarah and Tom, Thank you for leaving your review! We love that you love the refurb and your room, and we're so glad you enjoyed your anniversary here at Clementine's! We look forward to seeing you both return! -Team Clementine's

"Perfect (made even better thanks to storm Eunice!)"

5
Amanda D, Uxbridge, United Kingdom 24/02/2022

We arrived earlier than check in after a 10 minute walk from the train station and we were greeted with a warm welcome. We left our bag with reception team and had a quick look around the lounge/bar area - it was beautiful and we couldn't wait to see our room. Once we returned from the city to check in, we were not disappointed with our room - 19. Lots of character, beautifully decorated, clean and even though the windows are only single glazed, it was very quiet and warm. Big, heavy, thick curtains were perfect! On the morning of check out, we had an email from the train company to say our train was cancelled due to storm Eunice and roads were closed meaning we couldn't get home. This is where Shirley came in! After wondering what we were going to do and stay, she came back to us and said we could have the room we were already in (they would move that night's booking around for us) OR we could be upgraded to a suite with a four-poster bed and a bigger bathroom. It didn't take much to let her know we'd like the upgrade (same cost) and the room was amazing (room 16). Check out day came and we were genuinely gutted to be leaving and managed to have a drink with Shirley in the lounge before we left as it was her day off. We will definitely be back in the not too distant future (but I'll be taking a different bag)!!

Becca C, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Amanda, Thanks for your review, we're so happy you enjoyed your unexpectedly extended stay, we've passed on your lovely words to Shirley also, they'll be sure to make her day! We look forward to seeing you both again, hopefully in better weather, and with a bag that doesn't make us jealous! -Team Clem

"Fantastic place with service to match"

5
JonSCFC, Stoke-on-Trent 15/02/2022

Just returned after a 3 night stay in the After Eight room, which is a lovely wooden cabin in the style of a ski lodge at the bottom of the garden My favourite feature was that it had its own heated plastic greenhouse attached where we sat out late at night drinking nightcaps while the wind and rain did its worst outside The service was great and the people were welcoming and nothing was too much trouble Warning : don't book any lunches as their breakfasts will last you right through to your evening meal! Will definitely return, but when the weather's better :)

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Mr Hewitt, Thanks for leaving your review! It was so nice to have you both here, we're so glad you enjoyed your stay in the After Eight Suite (we love the little pod too, great for a glass of wine or two, or three...)! We look forward to welcoming you again, hopefully not during the horrible weather we've been having! -Team Clementine's

"Fabulous hotel, can't wait to stay again!"

5
knappers77, Marske-by-the-Sea, United Kingdom 11/02/2022

I stayed here ahead of my daughters graduation. All I can say is wow! It's a really cute and trendy hotel and the staff are amazingly friendly and helpful! The room was gorgeous, clean and the bed was really comfortable. Breakfast was lovely, the lady in the restaurant even delivered my daughters breakfast to her room as she was getting ready. Also we loved Teddy the cat that came for a visit! I can't wait to stay here again, thank you for a lovely stay x

"Amazing stay"

5
685garid, Whaley Bridge, United Kingdom 08/02/2022

Had an incredible stay in room 15 the other night, and our stay was absolutely faultless. The room was great and breakfast was perfect - we had such a lovely welcome on our first night by the lady on reception. We'll be back for sure - thank you!!

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Gari, Thank you so much for leaving us a review, it was lovely having you and your partner at the hotel and we're thrilled to hear you enjoyed your stay! We look forward to welcoming you back. -Team Clementine's

"A Beautiful Place"

5
edelami_, Manchester, United Kingdom 04/02/2022

A beautiful and extremely welcoming hotel with interesting rooms and tremendous staff. We came for my birthday and the service was perfect. The location is close to the centre, our room (Matchmaker) was gorgeous and the staff are all very happy to help. We will definitely be back.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi edelami_, Thank you so much for leaving us a review! We're so happy you enjoyed your birthday here and loved Matchmaker, we love this one too! We can't wait to see you on your next visit. -Team Clementine's

"Overall fantastic"

5
User 03/02/2022

Would definitely recommend this hotel to others. Beautiful decor, clean and tidy. Brilliant staff. Lovely breakfast and service. Location in a nice quiet area. 10 minute walk into York town centre. Will definitely visit again. Lots to do and lots of lovely restaurants close by.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Elizabeth, Thank you for taking the time to leave us a review! We're happy to hear you enjoyed your stay with us and liked the decor, we love it too! We look forward to your return. -Team Clem

"Beautiful hotel"

5
Jacqui M, Derbyshire 25/01/2022

Our second stay at this lovely hotel, and just as fabulous as the first. Beautiful decor, attentive staff can't do enough for you. Breakfast was delicious with lots of choices. Lovely bar and lounge which we used on both stays. Made to feel very comfortable. No doubt we'll be back before long!

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Jacqui, Thanks for your review after returning to the hotel! It was lovely having you back, looking forward to seeing you next time you book! -Team Clem

"Break away"

5
User 17/01/2022

Loved this hotel from the moment we walked in and were greeted by a very friendly male receptionist. Decor is absolutely fabulous, with a very grand feel. Furnishings and textiles were of excellent quality and taste. The deluxe bedroom was breath taking. The staff were so friendly and helpful. Can't wait to return. Thankyou

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Sharon, Thank you for taking the time to write us a review! We're so happy to hear you enjoyed your stay here and look forward to seeing you again! -Team Clem

"What a fab hotel!!"

5
User 07/01/2022

We stayed 3 nights in the Yorkie Suite which is a 4 poster room early Jan 2022. We had a great welcome from Becca who was really helpful throughout our stay. The room was a good size, cozy, not too big and the bed was so comfortable. The shower room was massive as was the shower with oodles of hot water. The Hotel is ‘quirky' (you'll just have visit to find out why), very sumptuous decorated in period style. The well stocked bar is a great place to relax after exploring the historical city, which is in easy reach, just a short walk from the hotel. We parked our car on arrival and didn't use it until we left, we did have a go on the electric scooters which are parked nearby and throughout the city. There is a good choice of breakfasts which are lovely, and there are refreshments available in the rooms, we had a Yorkie and Kit Kat alongside the kettle and coffee machine. Water and milk can be requested too. A lovely cat called Teddy who lives across the road spends most of his time in the hotel and is a great hit with the guests. We would definitely recommend the Clementine and would stay again.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Jem, Thanks so much for taking the time to write a review for us! We're so glad you enjoyed your stay in Yorkie Suite, it's certainly one of our favorites! It was lovely chatting to you in the bar after your days out with a well earned drink. We can't wait to see you again! -Team Clem

"Quirky"

5
Susan C, Dorset, United Kingdom 01/01/2022

Quirky boutique hotel. Beautifully furnished and in excellent condition.superb staff, any problems sorted quickly and efficiently. Very clean and comfortable. Good breakfast, wide choice but a choice of fresh fruit would be appreciated. However there was a bowl of Clementines in the lounge. Well situated ,short walk into town. Situated in a quiet residential road. Would stay again if in York

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Susan, Thank you for taking the time to write us a review! We're happy to hear you enjoyed the breakfast, service and rooms. Looking forward to seeing you both again, Team Clem

"Room 3!!"

2
636PaulE636, Staindrop, United Kingdom 31/12/2021

Double room.....you are having a laugh!! Thank goodness we are not a big framed couple!!! Still managed to hurt my back on the picture frame!! With a little thought this room could be made so much better,as it is it is major struggle to do anything!!

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Paul, Thank you for taking the time to leave us a review. I'm sorry to hear you found the room to be small. This room is listed as a small double, though you had originally booked a small queen which we recommend for single travellers, if you're on a budget or don't need a lot of space. Having seen that you were staying with us for two nights with your partner, we upgraded you for free into the larger Room 3 as we thought this room type would be more comfortable for your stay, so I'm disappointed to hear it was not. If you plan to return, it sounds a double or deluxe would be better suited to your needs - for any further help or advice on the rooms or their sizes, give us a call on 01423 505681 or email reception@clementinestownhouse.co.uk. -The Clementine's Team

"Best birthday!"

5
LornaEames, Leicester, United Kingdom 29/12/2021

My other half booked this hotel for my 30th birthday. Upon checkin the upgraded us to the Chocolate Orange room which had a 4 poster bed and a HUGE jacuzzi bath. They had also organised (at an additional charge) a birthday balloon and prosecco to be in the room for our arrival. The location is great, 10-15 mins walk to the castle walls. Staff were very helpful. We didn't eat at the hotel as we felt the £15pp was alot considering you can get a lovely cooked breakfast for less in town.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Lorna, Thank you so much for the review! We're so happy to hear you loved Chocolate Orange, we love this room mainly for that jacuzzi bath that's worth a trip to Lush for! We're sorry to hear you thought the breakfast charge was too high, though we do believe them to be of high quality, with both a hot breakfast, continental breakfast, and unlimited tea, coffee and toast included in the price. We're not just paid to say it's worth it, we really think it is! Looking forward to seeing you again, maybe for the next birthday treat! -Team Clementine's

"Charming and luxurious boutique hotel"

5
User 28/12/2021

Excellent location on quiet street near city centre. Beautiful decor and pleasant room with everything necessary for a really comfortable stay. Very clean too. Breakfasts were promptly served and delicious. Staff service and friendliness was outstanding, really made us feel welcome and were so much fun to chat to. The lounge was a great place to come back and relax with a drink after being out and about all day - so cosy and relaxing, especially in midwinter. There is such an eye to detail in all the ways this hotel creates a wonderful atmosphere and ensures a lovely stay. Very highly recommended!

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi J E, Thank you for leaving us such a great review! Happy to hear you enjoyed the breakfast and our service, we're glad you could join us in the bar for a couple of drinks too to warm up after the freezing weather we had. Looking forward to seeing you next time! -Team Clem

"5* Excellent"

5
Dalesfairy777, United Kingdom 22/12/2021

very friendly &welcoming . We arrived early and we're greeted with a friendly Yorkshire welcome . We were able to leave our car and walk the 15 mins into York . On return they had noted my request and were able to give us a lovely quiet room . Next to my daughter . Very thoughtful manover which ment a lot to us . The room was very clean the bed was exceptionally comfortable . I liked the fact they gave you bottled water and fresh milk too . The shower was great . Our room had an outside space which would be a lovely haven in good weather in summer . Another huge plus excellent black out curtains no light what so ever . A great sleep one of the best I've had in a hotel in a long while ! We had a drink in the bar very comfy seating .on return one day a pot of tea and a Kit Kat each was brought to the lounge for us after a long day walking round York hit the spot . Nothing seemed too much trouble to the staff. All the staff were friendly and chatty but not intrusive . Breakfast excellent choice nothing too much trouble ! York, I always discover something new . Great places to eat . Lots of things to do from just walking in on the river , to the Minster or round the old streets, Fairfax house was a real find . We ate at Forest ( Galtres lodge ) great food and service Cut and craft great food and service . Very noisy music and dark .so wouldn't return due to this . Must be getting old ! I will return to Clementines an excellent find! You do pay for parking £9 per day . But I feel we did get our monies worth . Parking is rare in York or expensive . So to be able to leave the car and walk was great . Thank you

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Good Fternoon DalesFairy777, Thanks for reviewing us! We're so happy to hear you loved your stay with us so much that you'll be returning! We're glad we got to get you in room next to your daughter and in a quiet room to keep you all out of trouble! Many thanks, Team Clem

"Wonderful"

5
Judith W, Durham, United Kingdom 21/12/2021

Stayed for a Thursday pre-Christmas night away and was very impressed. Will definitely stay again. The location is a few minutes walk from the centre. Received a warm welcome, were escorted to our room with a flask of fresh milk and water for the tea tray. Lovely touches of a coffee machine and a good range of tea and coffee and biscuits. The room was spotless and the decor is beautiful. Really comfortable, lovely stay.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Judith, Thank you for leaving us a review, it's so great to hear you had a great time at the hotel! We look forward to welcoming you back. -Team Clementine's

"Brilliant hotel, brilliant staff"

5
daisymcg29, Poulton Le Fylde, United Kingdom 16/12/2021

My husband and I stayed here with our 4 month old baby for our ‘mini-moon' and the staff could not do enough to make sure we were looked after. From the bouquet of flowers in our room to the room upgrade, I can't recommend this hotel enough!! The hotel itself is beautifully decorated and very comfortable. Thank you to the staff who made us feel very welcome, we thoroughly enjoyed our stay and will definitely be returning!

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Daisy, Thank you so much for leaving us a review, it's so nice to hear you had a great time here at Clementine's! It was great to be able to upgrade you to Matchmaker and give the little one extra space to crawl! We look forward to seeing you next time. -Team Clem

"Wonderful"

5
thesmiths152, Halifax, United Kingdom 11/12/2021

Beautifully renovated hotel and the 15 minute walk into York is more than worth it and also meant you don't get woken up with noise You don't often find every member of staff not only efficient but incredibly warm and friendly. The bed was comfy, rooms opulent but quirky. Breakfast fantastic local ingredients and a chef who cooked them to the best. Can't wait to go back

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Mr and Mrs Smith, Thanks for the review, we're glad to hear you enjoyed the Fruit Pastille room and got a good night's sleep away from the noise of the city center! Thank you so much also for your words on our service - we love to hear we've made you feel welcome! We look forward to seeing you both again. -The Clementine's Team

"Lovely hotel"

5
User 27/11/2021

Just returned from a 2 night break, with my partner and friends. And what a gem. Staff very friendly and helpfull. The Matchmaker room we were given was outstanding, spotlessly clean. 15 minute walk from york centre in a lovely quiet area. The bar area was lovely and relaxing with stunning christmas tree. All in all we will be returning to this hotel on our next visit to Yiork

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Stephen, Thank you for your review, we're happy you enjoyed Matchmaker, we love this room (and the fact you don't have to haul your bags all the way upstairs)! We look forward to seeing you again next time you book. -The Clementine's team

"Great Hotel"

5
KCderby, Bolton, United Kingdom 22/11/2021

Visited York Xmas markets and stayed here for 1 night, what a lovely experience. From the minute we arrived to when we left, the staff can't do enough for you, and when I say the staff I mean all of them, nothing was too much trouble. The room (18) was beautiful, very spacious and the bed was so comfy. The breakfast was done to perfection, exactly as we'd asked, the 2 ladies covering the breakfast shift were really nice. Overall this was a 10/10 experience and we'll definitely be back.

"Clementine in York"

5
cph672021, Durham, United Kingdom 18/11/2021

A wonderful stay at the Clementine Hotel, friendly helpful staff , a lovely quirky room well decorated and attention to the little details . Comfortable bed and a great nights sleep. A great location and base for exploring York

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Good afternoon, Thank you for leaving your review, we're so happy to hear you enjoyed your stay! We look forward to welcoming you back. -The Clementine's Team

"Top Class Stay! "

5
MoominCLC, Newcastle upon Tyne, United Kingdom 15/11/2021

Never have I stayed at a more beautiful establishment. Staff were wonderful without being OTT, room was absolutely perfect and the location, spot on. We were able to park up and walk everywhere. Also, 10/10 for breakfast! We will most definitely return!

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Good evening, Thank you so much for leaving your review, the team are so happy you enjoyed your stay and will be returning! Glad you enjoyed the breakfast so much, we love them too! -Team Clem

"Magical place"

5
User 15/11/2021

We had a wonderful 24 hours here and can't wait to return. It was so luxurious without being pompous. The staff were so helpful and welcoming and the whole place was immaculate. Can't rate this hotel highly enough.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Emma, Thank you so much for such a lovely review! We're so happy to hear you enjoyed your stay here, we can't wait to see you again! -Team Clementine's

"Excellent stay"

5
juliewhitehaven, whitehaven 11/11/2021

Clementine town house was an all round excellent stay and experience, fantastic house hotel with quirky boutique decor, situated on a quiet street within a ten minute walk of York centre, car parking on site which is much appreciated in a tourist city centre. All staff were very friendly and helpful nothing to much trouble. Would not hesitate to return to this hidden gem, and recommend to anybody wanting to stay in York…

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Julie, Thank you so much for your lovely review! We look forward to seeing you again and friends you may recommend us to! -Team Clem

"Clean and well decorated room, poor sound insulation and feedback process"

2
User 10/11/2021

My husband and I stayed at Clementine's Town House Hotel on Monday 1st November. The parking was convenient and our room, room 15, was beautifully decorated with a great en-suite. Everything was clean to the highest standards with fresh milk and machine with hot chocolate and coffee pods. Staff were very friendly. The hotel is a short walk from the city centre which was brilliant. The problem came when trying to go to sleep. Unfortunately the sound insulation was very poor. We could also hear the room next door talking as if they were in our own room. Adding to this, a pipe of some sort must go through this room as water noise kept my husband awake until well gone 1am - I can only assume this was the water flowing away from other guests having a late night shower or bath. I left this feedback in the nicest manner possible upon checkout and asked to be emailed by a manager as no manager was on duty. A week later, no email or call from the manager. I then telephoned the hotel and left a voicemail to discuss the original complaint re. water noise and soundproofing and the additional complaint of not being contacted by a manager. I left my name, date of stay and telephone number. Two days later, I am still waiting for my call back. Such a shame as the hotel was otherwise lovely and we would have stayed with this chain again. On the basis of the noise and, now more importantly, the lack of response from the management team, an apology is not good enough. I am still waiting for my call to receive a call to find a satisfactory resolution. Mr and Mrs Benney

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Helen and Rob, Thank you for your review, we're so happy to hear you enjoyed what the room and staff had to offer. We apologize for your experience with the noise, we take complaints like this very seriously and it disappoints me to hear about it. I also apologize for the lack of contact; I had tried to email you via the address you provided but it had bounced so I'm unsure if this is up to date. If you'd like to email me at dm@clementinestownhouse.co.uk to discuss your booking directly, I'd be happy to help further. Kind regards, Team Clem

"Enjoyable break in York"

5
User 09/11/2021

Hotel was clean and friendly as well as the rooms having a quirky feel. Even though the hotel was not in the centre of York, the walk was enjoyable and took about 15 minutes but it was worth it. Enjoyed the fact that fresh milk was available when ever asked for for tea and coffee in the room

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Meg, Thanks for your review, we're so happy you enjoyed your stay! We look forward to seeing you next time. -Team Clementine's

"One of the BEST hotels we've ever stayed in!"

5
PeterQ814, Truro, United Kingdom 05/11/2021

My wife and myself stayed at Clementine's (aka Marmadukes Town House) for a short break (31 Oct 21 - 5 Nov 21). We were allocated Room 14, which is on the ground floor of the adjacent building. It is a huge, really sumptuous room, very atmospheric with period fitments and furnishings, complete with armchairs and small table; it has a huge, comfy, super king size bed complete with luxurious bedding; coffee machine and plentiful supply of coffees, tea, hot chocolate etc. This room doesn't have a window, but don't let that put you off - it was extremely quiet and very dark, which made for a really great nights sleep. Wet room has a great shower. Staff are very friendly and nothing appears too much trouble. We didn't take breakfast, choosing instead to walk the 15 minutes (all level) in to town and have breakfast at one of the numerous cafés, although in reality, this generally turned out to be Betty's Tea Rooms! Parking is available on site, although this is limited; if needed, on street parking is available and seemed plentiful, from 5pm - 9am Mon-Fri and all day Sunday. This is a truly super little boutique hotel, with breakfast facilities and bar. It is without doubt one of the very best hotels of any description we have stayed in and, if we ever find ourselves in York again, it will be our first choice.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Peter, Thank you so much for your wonderful review, we're so happy you loved your stay in room 14 (despite the theft of your windows)! It's great to hear you enjoyed your stay at the hotel and York in general, hopefully we can tempt you back with the opening of the christmas market soon! -Team Clem

"Lovely place "

5
helmart_9, Hucknall, United Kingdom 05/11/2021

Love this place, first time we have stayed here, we stayed in the rowntree suite, four poster bed ,but the best thing was the balcony, we sat and had our breakfast out there it was lovely, also the breakfast was amazing. The staff were really friendly and pleasant couldn't do enough for us, and there are two cats that came to say hello ,already booked in for December.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Helen, Thank you so much for your review! It was wonderful having yourself and your husband here at Clementine's, we're so happy you enjoyed your stay and everything the hotel and the Rowntree suite had to offer! The staff and cats look forward to seeing you again next month. -The Clementine's Team

"York visit"

5
hinett1, west midlands 23/10/2021

Stayed for the week for my partners birthday. The hotel is wonderful with beautiful decorations and rooms. The breakfast was also lovley with several options, all being wonderful. Jackie and the staff are all so please t and helpful with nothing being too much trouble. Hotel is 10 minutes walk into the City it's self. Wonderful hotel well worth staying.

"Room 8"

4
Alison C, Pontefract, United Kingdom 23/10/2021

I'm being honest now as always and I want ti give my review.... First off all the bed was the best I've slept in, And secondly there's way too much furniture in this slim room so not much to walk round ti get into bed ,there is also a door stopper which is in the pathway of getting into bed so if you need the toilet in the night so be warned...there's only a small window aswell so not much light .just my opinion guys ,...lovely breakfast though

"25th wedding anniversary"

5
Lowther1971, County Durham, United Kingdom 29/09/2021

Just returned from a 2 night stay at this fabulous hotel we stayed in room 25 which was absolutely lovely the staff were fantastic I want to thank Becca, Jac and Ade especially they were all very helpful and friendly the hotel itself was beautifully decorated throughout and spotlessly clean the breakfast was delicious and definitely recommend this hotel and we will defo be returning when we go to York again thanks again for a lovely stay and hope to see you again x

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Ian and Hayley, Thanks so much for your review, we're so happy we could make your stay special! It was lovely having you here, we can't wait for you to return! -The Clementine's Team

"Nice hotel but terrible parking"

3
User 26/09/2021

This is a comfortable hotel that is well kept. The bathroom was excellent and bed very comfortable. However, we pre booked parking for 7 nights at a cost of £9 a day, only to find that you are not guaranteed a space and they let whoever turns up first park there. This made the trip stressful, we only booked this hotel as it had parking.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi James, We're so happy to hear you enjoyed your stay here at Clementine's! We're sorry to hear you had trouble with our car parking, unfortunately since it is such a small space we can only offer parking on a first come first serve basis, however there is parking available on the street outside the hotel and surrounding areas (We also recommend traveling by train also as York isn't the most car friendly city, and we're about a 10 minute walk from the station). If you'd like to discuss this further or would like any guidance on your next visit, please don't hesitate to get in touch. -The Clementine's Team

"Amazing stay"

5
catiep870, London, United Kingdom 26/09/2021

This hotel is amazing. The room we had was so unique, comfortable and clean. The breakfast was so fresh and so much choice. The staff could not have been more helpful. Lovely garden. Near to the centre of York. Would recommend this hotel. It was little touches like the KitKat in the room (promoting the local history).

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Good Evening, Thanks so much for the review, we're happy to hear you enjoyed your stay here at Clementine's! Glad you enjoyed the breakfasts (the staff love them too)! We look forward to seeing you again. -Team Clementine's

"Wonderful"

5
User 22/09/2021

We have just returned from a lovely two night stay in the after eight room which is in the garden. It's really pretty and spacious. The tv is huge which isn't normally expected in hotel rooms. Little touches such as Kit Kat's and fruit pastilles in the room too. The only thing I would probably moan about is the smell in the bathroom. We think it's coming from the drain in the shower so it may need a good clean (sorry) but it did smell quite bad like musty/sewer. Apart from that the rest of the room was clean. Breakfast was lovely. The staff make this hotel - we had drinks in the bar last night and he bought my boyfriend a little cupcake as it was his birthday. The decor in the main hotel is seriously stunning. Only a 10 min walk from the minster we would definitely stay again but maybe try another room next time :-)

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Good Afternoon, Thank you so much for your review! We're so glad you loved the After Eight suite (The drain has now been seen to - thank you so much for letting us know!). We're so happy to hear you enjoyed our service and the decor, and of course the cupcake! We look forward to seeing you both again. -Team Clementine's

"You must try this hotel!"

5
Karenloy, Billingham, United Kingdom 20/09/2021

We have just returned from a short stay at the Clementine, I can't recommend it enough. The hotel is beautiful, located 10 mins from the Minister in a lovely quiet street. Our room, a superior double was large and airy the decor, furnishings and cleanliness were all first class. However the icing on the cake were the staff, especially Dan who couldn't have been more helpful, through his connections he was a able to reserve a table at a restaurant we had earlier tried to book with no luck.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Karen, Thank you so much for your review! We're so happy you enjoyed your stay with us (and our service!), we look forward to seeing you again. -The Clementine's Team

"Great location, friendly staff, nice bar"

4
User 13/09/2021

Highly recommended, great hotel, friendly staff with a really nice bar and restful garden to enjoy. The only negative was that the room was somewhat hot, but aside from that would definitely stay again.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Andrew, Thank you so much for your review, we're happy you enjoyed your stay here! We're happy you got the best of the summer sun while you were here - we just wish it didn't heat up inside so much! Hopefully next time you book it'll be a bit cooler. -The Clementine's Team

"Looked after very well"

5
Andy M, Leeds, United Kingdom 12/09/2021

An imposing house on a very quiet street just a 10 minute walk from the Minster. The team were very friendly and attentive. The room was spacious and well appointed with a big en-suite with walk-in shower. Breakfast was good, and plenty of it. We really enjoyed staying here as a base for exploring the city. Recommended!

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Andy, Thank you for the review, we're happy you enjoyed your stay with us and found it convenient for your days out exploring the city! We look forward to seeing you next time. -The Clementine's Team

"Wonderful hotel, amazing staff"

5
travellingbear2021, Princes Risborough, United Kingdom 11/09/2021

Great location, immaculately clean, amazing breakfasts but above all brilliant staff who went out of their way to be helpful. Highly recommend and will return. Staff gave us restaurant recommendations which proved to be perfect and were useful for us as we don't know the area. The lounge is a lovely place to sit and relax and have a drink after a day of sightseeing.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Good Evening, Thank you so much for your review! We're so happy you enjoyed our service and the hotel, and we're glad our recommendations were helpful! We look forward to seeing you next time. -The Clementine's Team

"Beautiful boutique hotel close to town centre"

5
Claire H, Castleford, United Kingdom 10/09/2021

This hotel is stunning from start to finish the staff, the room, the drinks, the car park everything perfect for a lovely night away with my fiancé and his parents. We arrived early and was able to park the car and head into York which was a huge relief, the gentleman on reception was welcoming and very accommodating when I asked if parking early was ok, he then very kindly pointed us in the direction into town which was a very relaxing 10 minute stroll to the Minster!. When we arrived back to check in the lady who checked us in was very polite and another lady (I think the owner, sorry we didn't get names) showed us too our room which as soon as we walked in we was amazed! Very boutique, great decor, amazing powerful shower!, and the little quiet courtyard was a very nice surprise! We ate out that evening and was out early to the coast the next day so didn't have time for breakfast so can't comment on the food! Amazing hotel we will definitely be back! Thank you to all the staff my in-laws from wales where very impressed as was we! Can't wait to visit again

"Absolute gem of a boutique hotel. 10 stars plus"

5
190nellac, Liverpool, United Kingdom 09/09/2021

We booked for 6 nights bed and breakfast and here for 3 more nights. Situated on a quiet residential street, it is 10 minutes walk to the City Cente. It is 2 Victorian townhouse recently refurbished with 25 bedrooms including suites. Our room was superb. Bed was so comfortable. Walk in shower . Some rooms have four posters and a bath. Hugh television on the wall. Breakfast is pre ordered the day before and freshly prepared to your table in the lovely lounge. Fantastic breakfast. At the moment no restaurant but believe their are plans. The staff are superb and very friendly and will help you 24/7 with any advice. In fact the best I have ever met in the many hotels I have stayed at. There are 2 cats Teddy and Eric who live across the road and are regularly visiting the hotel. They are ginger and bengal mix. There is a bar serving drinks and a garden at the back with tables to enjoy the weather. There is a car park. I gave 5 stars but in reality would give 10 stars. To identify us we are in Room 18. Clementines is named after the owner's daughter and they also own a couple of inns in York and several in Harrogate. That includes the Guy Fawkes in York where he was born in the 1560s.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Nella, Thank you so much for your wonderful review! We're so glad you enjoyed your stay with us, the facilities we have at the hotel, the cats and the staff! It was lovely having you here and we can't wait for you to book in again! -The Clementine's Team

"Incredible stay."

5
User 05/09/2021

The whole experience was amazing - the staff were lovely and really helpful. We brought our dog and she loved it too!! Would highly recommend staying in the Suite - we loved it so much we extended our stay!

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Brighde, Thank you so much for your lovely review! We're so glad you could extend your stay in the After Eight suite, it was lovely having you both (and Bandit) staying with us. We look forward to seeing you again! -The Clementine's Team

"Fantastic Hotel and Staff"

5
samuelskathryn, Whitley Bay, United Kingdom 03/09/2021

Stayed for 2 nights in Room 22. Really lovely hotel, fantastic decor. Staff were so friendly, especially Lucy, Becca, Jackie and Daniel. The best thing about our room was the shower, loved it! Lovely garden out the back too. The only little gripe we had was the long mirror on the wardrobe needed a clean, it even had someone's contact lens stuck to it. Apart from that everything else was spot on.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Kathryn, Thank you so much for your review! We're so happy you enjoyed your stay with us and enjoyed the room (bar the contact lens - don't worry, that's now gone!), and we're glad you like the showers, we love them too! We look forward to seeing you both again. -The Clementine's Team

"The Tooty Frootie Room"

5
User 31/08/2021

This was the first time we stayed at this Hotel and we could not fault it. Lovely room decor (loved the ornamental mice) big four Poster Bed, Smarties and Kit Kats in the room. Big TV screen and spacious bathroom with shower. Excellent breakfast with loads of choice, just decide what you want the night before. Ted the adoptive cat is a character.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi David, Thanks for your lovely review! We're so happy you enjoyed your stay with us (and the mice in the Tootie Fruity suite, we also love them). We're glad our favorite colleague, Ted, looked after you well during your stay too! We look forward to seeing you both again. -The Clementine's Team

"What a great trip!"

5
Scenic53014439650, Lincoln, United Kingdom 31/08/2021

Really impressed with our trip. We went on honeymoon and the place, staff and room were all ace. We loved the quirky decor and it is unique in many ways. My wife really liked the kit-Kat and coffee machine in our room. We would certainly come back and will do for our anniversary.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Sam, Thank you for your review, we're so glad you enjoyed your stay with us! We look forward to seeing you for your anniversary. -The Clementine's Team

"Disappointed"

1
Explorer48800436250, Falkirk, United Kingdom 29/08/2021

Booked 2 night bed & breakfast at clementines hotel. Arrived at clementines house hotel at 12:30 and parked then gave out reservation name (which was acknowledged & confirmed) and asked when we could check in told we could not check in until 3pm which was absolutely fine we decided to go a walk into the town for some lunch and a wander. When we arrived back around 3:45pm the reception explained to us the system had crashed and could we go to the lounge for a drink whilst they were fixing the issue. They then came for further booking information reservation number etc. They then came back and asked us to speak to someone regarding booking over the phone which I did they said they couldn't find the reservation and would need to find alternative arrangements for us which I was confused at since I had confirmation email on my phone. The reception told us not to worry as they had rooms, then came back to tell us that there was no availability and they had/would book us in to alternative accommodation which was just as nice/ similar to their accommodation obviously apologised said it was the booking companies not allocating on time. Never got much option asked if it would be for 1 night and did they have space for the 2nd night which they said no. Booked us into what they said was a better hotel/ upgrade and in the city. Booked us a taxi and gave us £20 (felt like they couldn't get rid of us quick enough). Came to the hotel not at all the same or after looking not the same standard at all much further from the city and no breakfast booked at this hotel. Completely disappointed feel like we were fobbed off. If I wanted to stay in the other hotel that's where I would have booked and I wouldn't have booked clementines in the first place. I find it completely unacceptable and inconvenient. No offer of a room the following night even though we have all our booking confirmation for both nights. Also reception said it had happened 3 times already to them that day felt sorry for them having to deal with this shambles.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Good afternoon, I'm sorry to hear of your experience with us, we're still investigating what went wrong with your booking so we can ensure this never happens again. We're extremely disappointed that we couldn't get you a room with us for at least one of the nights you had wanted, as it's clear you specifically chose to stay at Clementine's, however as the hotel was fully booked we couldn't do this on this occasion without disappointing another guest. Our receptionist tried to get you somewhere that could offer a similar experience and service, and we are sorry that the hotel didn't meet your standards. We know the character of our hotel is difficult to replicate so we understood it wasn't going to be a perfect match but thought they might be similar; I'm sorry to hear it wasn't. If you would like to discuss this further, please email me at dm@clementinestownhouse.co.uk, and if you'd like to book with us again, we can ensure you will get the usual five star treatment we offer our guests. -The Clementine's Team

"A warm, friendly place to stay"

5
craig075, Sandbach 27/08/2021

When we arrived at Clementines Town House, we were greeted by Becky at the reception, who was extremely friendly and helpful, this continued throughout our stay, all the staff were friendly and attentive. Our room was small but very clean and comfortable, and as we were spending most of our time sightseeing in and around York, the size of the room didn't matter. We are already planning our next visit

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Craig, Thank you very much for your review! We're happy you enjoyed your stay with us and are already planning to come here again, we can't wait for you to return and do those bits of sightseeing you missed the first time! -The Clementine's Team

"Amazing hotel"

5
Helen C, Basildon, United Kingdom 25/08/2021

We stayed for a 2 night, 3 day break. The Hotel was just wonderful in its decor and very tastefully done. Our room, no.8, was spacious and the decor once again was beautifully done. The bathroom was lovely and large. There was a coffee machine and also a kettle with lots of beverages to choose from. A large TV and access to Netflix etc (if you already have an account). It was only a 10 minute walk to the city and it did not disappoint. So much to see and take in. Just wanted to end this review with a big well done to the staff at the hotel. They made sure our stay was the best, they were friendly and attentive. When speaking to Becca about going up to Whitby for the day, she was able to recommend the Royal Fisheries, which did not disappoint. Many thanks Becca for always being chirpy friendly and helpful. We hope to return very soon x

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Helen, Thank you for your lovely review! It was lovely having you here and chatting to you both (I'm so glad you enjoyed my favorite chippy back home too)! We can't wait for you to return to York. -The Clementine's Team

"What a gem"

5
Pete_Fletch, Nottingham, United Kingdom 25/08/2021

We have just got back from a 2 night break here, the location is ideal 10min walk into York, the rooms are spacious and the decor is really in keeping with the period property, nothing was to much trouble for the staff who were really welcoming. We will definitely be visiting again.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Pete, Thank you so much for your review! We look forward to seeing you again, we're happy to hear you enjoyed everything we had to offer! -The Clementine's Team

"Couples retreat to York"

5
User 24/08/2021

A weekend away for my fiancé & I. Adrian & Rebecca couldn't do enough for us. The room, the drinks, the breakfast, the staff……. 10 out of 10. We cannot wait to visit again. Location wise your literally a 10 minute walk into York city centre. We parked the car upon our arrival and didn't touch it for two days as we were able to walk everywhere. We will certainly be back.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Matt, Thank you very much for your review, we're happy to hear you enjoyed your stay, the breakfasts and drinks! We look forwards to seeing you again. -The Clementine's Team

"Lovely hotel"

4
steve123250, Hornchurch, United Kingdom 20/08/2021

Just had 3 nights here and had a fantastic time. The rooms are amazing, and our 4 poster bed was so comfy. Excellent service by all of the staff. Just a short walk and you are in the centre of York. Would recommend 100%. And also the hotels adopted cat "Ted" is real character.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Steve, Thank you for your review, we're so happy to hear you had a great time at the hotel! We're glad our favorite member of staff was entertaining too! -The Clementine's Team

"The best"

5
User 18/08/2021

The welcome and good vibes you get when you check into this hotel is second to none. Stunning decor, something interesting on every wall. Rooms have everything you need clean and comfortable. Nice little terrace if weather's good, cushions and blankets provided. Breakfast is delicious and plentiful. Great location, 10/15 mins easy stroll into city. What really stood out was the team that run it. They are the most friendly helpful bunch you'll ever meet, they'll fetch it, find it or book it for you with a smile. Thanks so much Jackie and team for making us feel so welcome will highly recommend your lovely hotel.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Jacqui, Thanks for your review! We're so glad you enjoyed your stay with us, the facilities at the hotel and our service. We strive to make everyone happy and comfortable, we're happy we could do this for you, and look forward to seeing you next time! -The Clementine's Team

"Excellent staff! Beautiful hotel. Perfectly classy with maximum comfort. Felt very at home for the night!"

5
User 17/08/2021

We stayed for the one night and were greeted by incredibly friendly and generous staff, and the room was faultless. The decor was delightfully classy with some interesting artwork. Such a vibe! It was definitely comfortable and luxurious. The room had gorgeous deep, rich colours matching the beautiful furnishings. Whilst making you feel like you've stepped back in time it maintained a very modern edge which gave the room a really vibrant energy. The bathroom was divine, truly, the entire room was just lovely! Very much looking forward to returning! Wish you all the best at Clementine's! Many thanks and all the best. Heather

"Wonderful service and quirky rooms"

5
User 16/08/2021

We stayed here following our wedding as a 'mini-moon' and we were glad we did! Excellent service from the minute we arrived, all of the staff were incredibly friendly. The hotel is a short walk from York city centre and we enjoyed picking up a coffee and pastry from one of the lovely bakeries on the way. The hotel itself is in a very quiet, tranquil area, which was lovely as York itself was packed. We've already recommended the hotel to family and friends looking for a break before Christmas and will be returning ourselves.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Catherine, Thank you so much for your lovely review and pictures of room 19, we're so glad you enjoyed your stay and our service! One of our favorite things about the place is being away from the crowds of the city center whilst only a short walk away - we also recommend doing this with a coffee and pastry in hand! We look forward to seeing you and maybe some family around Christmas! -The Clementine's Team

"Mr Thomas stanton"

5
User 12/08/2021

This hotel was amazing staff outstanding food lovely and rooms excellent we will be back and can't recommend highly enough go you won't regret it. The decor is well thought out and the rooms are spacious the double jacuzzi bath was very cool too excellent for couples, as for breakfast I would recommend the scrambled eggs and ham it was lovely I had it two days in a row which is something I never do we are really looking forward to going back and we loved how the rooms are named after Rowantrees products we had the chocolate orange room.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Thomas, Thank you so much for your review, we're so happy you enjoyed your stay (and the spa bath in the Chocolate Orange suite, we love it too)! We look forward to your next stay with us. -The Clementine's Team

"Nice place to stay close to the city centre"

4
magnaminus, Blackpool, United Kingdom 11/08/2021

Stayed here for a week and was pleased with it, it is 10 mins walk from Bootham bar and the minster. also on a little side road so there is some peace and quiet. Room was decent size, plenty of draws and cupboards and a large shower, windows were both located on the angled roof as I was on the top floor so awkward to open and can let rain in. Breakfast was nice but the system was strange, having to order the night before on a sheet of paper, easy to forget after a long day. Overall it was a great stay

"Went above and beyond!"

5
User 10/08/2021

Wow, this hotel is amazing! After a string of rubbish hotel stays we were lucky enough to stay here. Gorgeous decor, so clean and fresh. Lovely little garden off of our room. Beautiful location and so close to walk into York city centre. Lovely staff, all so focused on us enjoying our stay. Tasty breakfast, very accommodating with veggie/vegan diets so this is a plus. Honestly couldn't recommend more (and I have been to all of my friends) and I will 100% stay again next time I am in York. Thank you!

"Beautiful Clementine."

5
User 10/08/2021

My wife and I decided to visit York for a couple of days for our 8th wedding anniversary and so glad we choose this wonderful place. The hotel staff have been really nice and chatty without being overbearing. We did try the morning breakfast which was good. We love the interior of the hotel! Really cool but not too in your face. Our room was beautiful and the bed was so comfy. It's literally a 5min walk into York from the hotel and York was so vibrant with some amazing restaurants to eat. Look out for Teddy the local ginger cat that strolls around like he owns the place. He's so loverly but has a very cross looking face. He's actually the neighbours cat but comes over for a bit of attention. Great staff, lovely place. We shall return!

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Wayne, Thank you so much for your wonderful review (and the lovely pictures - thanks for posting that one of Ted)! It was lovely having you stay here while you took a break from Whitby, chatting to you and hearing your food recommendations, I'll definitely be booking myself in for tapas soon! We look forward to seeing you next time. -The Clementine's Team

"Will definitely stay here again"

5
teresac83, Newcastle upon Tyne, United Kingdom 08/08/2021

Could not praise this hotel enough. We only stayed here for one night thinking that was enough in York but wished we had stayed another night or two. We got to the hotel early but was lucky enough to find a space. Location was great. To the centre of York it was about a 15 min walk. There is a small Sainsburys about a 5min walk from the hotel. As soon as we stepped foot into the hotel we felt welcome. Becca was really friendly and so was the guy in the shirt who looked like a manager(sorry we didn't catch your name). To be honest all the staff were great and we couldn't fault the hotel or the staff at all. They even offered to look after my 2 year old daughter who was constantly saying hi to them. Lovely surprise of card and roses as we were in York for our fifth year anniversary. Thanks Becca. The room was spacious and the shower I have never seen anything like it. The room was clean too. Would definitely come back and stay again. Thanks for making our stay as great as it was.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Teresa, Thank you so much for your lovely review! It was such a pleasure to have you, your partner and daughter - we definitely would've been happy to babysit her, she is so adorable and her little waves brightened up our day! We're so happy your stay was made special here on such a nice occasion! We look forward to seeing you all again. -The Clementine's Team

"Outstanding service"

5
sarahV9786HM, Chorley, United Kingdom 06/08/2021

We absolutely loved our stay at the clementines - it was bursting with character not only in the rooms/ decor but the staff were superb too! We will be back! They couldnt do enough for us and went the extra mile once they realised it was our mini moon having been married two days prior to our stay.

"Our first break since Covid and well worth it ,Hotel and York"

5
Discover27376806467, Northampton, United Kingdom 06/08/2021

We wanted a short break in York, and we booked Clementines. The hotel had been completely renovated to a loverly standard. On arrival excellent staff and showed to our room , shower was to die for,we found the staff were so helpful and this hotel really is worth visiting. Dan the assistant manager went the extra mile, saying that all the team are really good. If visiting York again will book this hotel for certain. Decor, location, staff all worth booking yourself a break at Clementines. David & Elaine

"Gem of a find"

5
User 06/08/2021

We have just returned from a 3 night stay at Clementines Town House Hotel in York and what can I say ? Wow ! Wow !Wow ! This hotel was formerly called Marmadukes but after a multimillion pound refurbishment it reopened a few months ago with a new lady owner. For those of you who watch the tv documentary Escape to the Chateau the decor is very much like that... quirky ;unique and tasteful. From arriving the staff can not do enough for you...so friendly and helpful. Little extra touches in the rooms such as fresh milk in a insulated flask...fresh water in a glass bottle...plus the opportunity to arrange little personal extras such as flowers or chocolates. The bathroom is amazing with the most amazing overhead shower...there is free wifi throughout the hotel and a lovely garden. Breakfast at the moment has to be pre ordered the night before but the choice is fantastic and you get to choose your time from 7.30am to 10.30am. They do not serve any other meals but there is a bar with an arrangement of bar snacks and the hotel itself is only a 5-10 minute walk from the centre of York and the minster . One final thing if you do need to use a local taxi company they go no further than a local firm called 659 taxis...super friendly drivers and very reasonably priced.

"A great place to stay"

5
CarolD56, Enfield, United Kingdom 05/08/2021

The Clementine hotel is ideal for a visit to York - just a 15 minute stroll and we were in the centre, The hotel has recently been renovated and is beautiful. Our room was very comfortable and we had everything we needed. The staff were all very friendly and welcoming and clearly enjoyed their work. There was plenty of choice for breakfast and everything was freshly cooked. We would definitely recommend the Clementine to anyone wanting to visit York.

"Fabulous "

5
fayes677, Oswestry, United Kingdom 27/07/2021

We arrived at Clementines too early for check in but we were able to leave our car. Before we left to explore York, we took a look at the walled garden, where we met a very friendly member of the team. After a brief chat he took us to reception and checked which room we had been allocated too. He then along with the receptionist upgraded us to a superior room for free. When we returned later we found ourselves in the beautiful Matchmakers room. It was stunning and felt like we had stepped back in time. It came well equipped with iron/ironing board, hairdryer, coffee maker, wine glasses and we were given a flask with fresh milk. We loved the whole style and decor of the hotel. The staff were very welcoming and efficient. Breakfast menu was excellent, you pre order the night before and select a time slot. I know some people don't like ordering the night before but in my opinion it gives the kitchen a heads up for a smooth service and of course saves wastage. All in all we had a fabulous 2 nights at Clementines before travelling to Whitby for 2 more nights. On our return we stopped to collect our son who had treated himself to a night at Clementines. He was equally well looked after. Thank you to the staff and management for looking after us so well. See you next time we are in York.

Becca Cornforth, Guest Services / Front Office at Clementine's Town House Hotel, responded to this review
Hi Faye, Thank you so much for your review! We're so glad you enjoyed the Matchmaker Suite, it's one of our favorites since it's so spacious and the bathroom is so pretty, we're so glad we could get you upgraded into it! We look forward to seeing you when you book in again next time. -The Clementine's Team

"Cool, quirky, friendly and fun."

5
User 26/07/2021

We booked a night for a quick city break, back when it was called Marmadukes. By the time we arrived, it had been refurbished and rebranded. How lucky were we?! It's been really well done. Awesome and quirky decor. There's probably more helpful ways to describe it, but it was just, cool! The staff were super friendly and helpful, and we would definitely recommend the place to anyone looking for somewhere to stay for a city break, but wanting to stay 10 mins walk outside of the city centre.

"Valentines Town House Hotel"

5
lilslad, Liverpool, United Kingdom 25/07/2021

Very friendly, very clean, excellent food, excellent service. Located in a perfect position, close enough to walk to the town and far enough to be peaceful and quiet. I would not hesitate to recommend this hotel, Highly to anyone who wished to stay in the beautiful city of York.

"What a great hotel !"

5
User 24/07/2021

We stayed at Clemantines Hotel on Friday 23rd July to attend York Races Evening Event . As many - it was our first time away since the last lockdown . Well we could not have picked a better one in York - superb ! From the moment we were greeted by Dan at reception - he and his staff could not do enough for us in terms of level of service and attention to detail . A wonderfully designed interior and high end “ boutique hotel vibe makes it the place to stay with a great bar and garden outside . The room we stayed in furnished to a high spec - “ a sea view “ was the only thing the hotel could not provide but a superb breakfast the next morning made up for it ! To Dan and the staff I say we will definitely come back and strongly recommend to others planning a break in the beautiful city of York !

"Beautiful Clementine!"

5
User 22/07/2021

The location is a lovely stroll away from the town, the garden area is perfect to relax with a glass of wine after a busy day exploring. The staff are so friendly to chat to. Tasty breakfast each morning served with a good choice. Room 24 is beautiful, we definitely will return!

"Clementine House Hotel York"

5
Steve D, Wrexham, United Kingdom 22/07/2021

Service was top notch and staff were brilliant Hotel was really nice clean and different in a good way Breakfast was excellent cooked fresh daily and great choice on the menu Staff all over the hotel wanted to make your stay a great experience and were just the best

"Perfect location for a York stay"

4
amandacv8, Warwickshire, United Kingdom 21/07/2021

My son and I did a bit of sight seeing in York and this was the perfect location for a stroll into the city but away from the crowds. The room was a little small but the little garden at the back was perfect for a drink and breakfast. I'd definitely stay again but would opt for the bigger room with the balcony, as that looked stunning. All staff were friendly and really helpful.

"Nice staff, but experience ruined by aggressive company policies"

2
User 21/07/2021

The staff were nice enough but the Rooms were decorated in a very dark, oppressive colour. Note 1 : You cannot book via booking.com using an Amex card, it is rejected and your booking will be cancelled. Note 2 : They have a very aggressive policy of requiring full payment on arrival. That's the first time I have had to pay in advance for a hotel room. I am familiar with reception taking a holding deposit on a card, but not a full payment in advance - made me feel like a criminal about to run off without paying. Note 3 : There is some limited car parking on site but it is first-come-first served so you may note be able to actually park on arrival.

"Unexpected stay, but incredible service"

5
Megan B, Kenilworth, United Kingdom 01/07/2021

Initially I was booked to stay at their sister hotel 'The Guy Fawkes Inn', unfortunately on my 3rd evening I returned to find a leak. As they were fully booked, Carmella(?) spoke to other hotels in the group and arranged a taxi to come and collect me and take me to the Clementine House Hotel. I was gutted to be missing out on my four poster bed and beautiful views of the Minster but the service I received from both sites more than made up for this. I had (Dan?) the Assistant Manager waiting for me to arrive, he took my bags handed me my room key and arranged for a complimentary drink. Within 2 hours of reporting the initial leak I was unpacked and relaxing in my new room which was lovely and peaceful. The next (and final) evening at the hotel I took advantage of the evening sun and sat out in their garden, had a lovely conversation with staff member from South Africa (I'm so sorry I can't remember your name). He was incredibly friend and accommodating. I would highly recommend both these hotels, the staff are absolutely incredible and I couldn't have asked for better service.

"Quirky hotel - loved it."

5
qpr187, Stondon, United Kingdom 25/06/2021

I visited this hotel with my husband and on 14th june. I have already reviewed this hotel but my post was removed by trip advisor due to the fact the hotel has been refurbished? This hotel, the room we were in (4) was refurbished BEFORE we arrived.,as was the dining area etc. If this hotel has been refurbished again in a week,, can I please have the contractors number- they must be amazing workmen/women! This hotel, decor, staff, food is excellent and beautifully refurbished. Please can you put my original review back with photos!?

"Absolutely amazing!"

5
User 23/06/2021

My partner and I came for a night for my birthday and I am just blown away! We originally booked for the room that included a sauna and bath in the room but Dan one of the managers called and informed us that the hotel had been completely redone and our room was now a beautiful cabin in the garden. Amazing would be amazing understatement for this room, it is absolutely beautiful and a total credit to the hotel. Dan who assisted us could not have done more for us, he gave us some free Prosecco for my birthday and brought us some sweets too. He is a total credit to this hotel and we will visit again just for his service! We are very excited to return!

"EXCELLENT HOTEL AND SERVICE "

5
shaunbighands, Nottingham, United Kingdom 21/06/2021

Myself and my wife stayed here for one night wish it could have been more ,excellent hotel spotlessly clean ,all staff were excellent and welcoming throughout our stay ,would definitely book again and the breakfast was lovely, many thanks to all the staff ,a credit to the hotel

"Form over function?"

3
seasidevally, Ely, United Kingdom 18/06/2021

The location of hotel is fine, a flat easy walk into the city. The staff are helpful and the decor is striking but the room we stayed in was probably the most dysfunctional room we have ever stayed in. The room (no 8) was so small that you could only sidle up sideways to the bed. There was no wardrobe, only a tall boy with hanging space for a shirt. The plugs were so badly located that you couldn't use the coffee machine without reorganising and if you wanted to charge a phone it left wires trailing across the access to the bed. There were no shelves in the shower so nowhere to put your shampoo. The bedside lights were gorgeous but so dim that reading in bed was hopeless. There is a good range of drinks provided and a coffee machine but you can't fir the kettle under the taps! We would have expected a bigger bed….but the main issue was the heavy duvet, inappropriate for the season. Having said all that the management/ owners have tried hard to make the place special but I suggest that they spend a night in each room before signing it off.

"Delightful quirky hotel - now called Clementines"

5
qpr187, Stondon, United Kingdom 15/06/2021

Gifted by our daughters and what a gift! It's quirky, in spades, and spotlessly clean. Decor is fantastic as are the staff. Dan on reception, Ann/Annie in the dining room and Becca on reception. Very helpful with info on places to go and how to get there. Hotel is beautiful, tea and coffee in room with iron, ironing board and hairdryer in room too. Shower and bathroom area was so nice - just loved everything about it. Good location -about 10 mins walk from city centre but lovely and peaceful. Slept till 8.30 so just in time for our allocated breakfast slot. We were given a breakfast menu on arrival, chose what we wanted for brekkie and time we wanted. All was exceptionally good with good choices for vegetarian/vegan or any other dietary requirements. We were a bit confused when trying to find the place but it appears that it's now called Clementines (something to do with Mrs Churchill) but we now know where it is for next visit. Well done all of you at Clementines.

"Marmaduke\\Clementine"

3
User 12/06/2021

We arrived to book into our King suite...which had a sitting room, roll top bath and sauna in the room only to discover I got showed what looked like a glamping hut in the beer garden...I told them I had booked the King suite which I was then told there is no king suite now...(I booked this about 8 months ago as I wanted something special for husbands 40th) I even rang up 2 weeks earlier to check all was OK and was told I still had the King suite. I was not notified of any if these changes. We were the first to go into the hut...it had windows that didn't open and was red hot and didnt feel private as it was at the bottom in the beer garden. I asked to move which the staff were lovely and moved us to the Matchmaker room and I got money knocked off., even though the room was nice it was not what I wanted as I wanted a room with a bath, but aparently no rooms have baths now. Also people reading this it has now changed to Clementine which I only found out on another review. Although disappointed the hotel was nice and quirky and the staff ere friendly and sorted out our issues.

"First trip to York"

5
217nancym, Bridgewater, New Jersey 12/06/2021

This is place is so beautiful and just that little bit of quirky that makes it so much fun. The room are beautiful as are the bathrooms! Love the use of color and the way the old and new blend. There is a garden in the back to sit and relax in. The staff were so lovely! Everyone makes you feel like your one of the family. Hope to come visit again very soon!

"Excellent choice - so glad we stayed here."

5
User 11/06/2021

Just back from York, great time had but the icing on the cake was staying at Clementines. Fabulous friendly professional staff, Bedroom /Bathroom / B/fast 10 out of 10. Dining and Drawing Room gorgeous décor and v relaxing. Hotel has just had total refurb and the quality of all is outstanding. A truly great place to stay . Jackie and her lovely crew made sure we all enjoyed our visit. We thank you so much! A

"Very pleased with our choice."

5
Stevo1450, York, United Kingdom 10/06/2021

We booked our room at the last minute and were very impressed by the lovely room. It was spotlessly clean and had quality furnishings and a new shower room, with excellent shower. The staff were very welcoming and friendly. It is very annoying having to meet minimum 200 characters and prevents me completing more reviews.

"Enjoyable night away"

5
User 07/06/2021

Had a lovely night here. Marmadukes has recently been refurbished to very high standards. Now known as clementines. Beautifully appointed bedroom. Room 4. Staff are super friendly. Becca and Meg were the waiting on staff for us in the bar in the evening. Ever so friendly, polite and attentive. A credit to the hotel! Beds extremely comfortable and a lovely night's sleep.

"Clementines Town House, York"

4
darkgreenjaguarxj220, Dishforth, United Kingdom 03/06/2021

We had a good stay over all but there were a few things that could have made the stay better: 1. Room was too hot with no way of turn down radiators or would be even better if we could have turned them off, had to sleep with balcony door open through the night. 2. Bed sheets marked 3. Not a great veggie breakfast option.

"Very Spacious, Luxury Bathroom, Bedroom very basic! "

3
djmarkham, Darlington, United Kingdom 17/01/2021

Came here just before the 2nd Covid Lockdown 2020. The staff took all the correct safety measures, but the younger staff lady looked very agitated and stressed. Everything went successfully to plan. The room we had was the loft suite, Its very spacious and clean. The bathroom is amazing with a roll top bath, power shower and a mini sauna! Very Nice indeed! However the bedroom was a bit of a let down.... Small, cold and the mattress was very uncomfortable, We didn't sleep well. Car Parking is £10 on site, And the older staff lady was very helpful and moved the cars to let us out during check out. Nice stay, quiet area... and a nice walk to the Shambles too!

"Awful stay"

1
User 24/12/2020

Very much looking forward to visiting this hotel after reading reviews online but I was terribly disappointed by the state of the room and the lack of care and attention. Room wasn't very clean, dust everywhere, marks on the bedding, carpet hadn't seen a vacuum, staff were not very attentive and breakfast wasn't to a good standard. Considering the COVID crisis we are all facing. Standards were very very poor !!!

"Excellent visit"

5
User 14/12/2020

Visited this hotel and stayed in the apartment with my Mom for her 70th birthday. It was an excellent experience. The staff were great. We felt safe during our stay and the apartment was clean. Would definitely stay her again.

"Great find"

5
Baileygates_1983, Bedford, United Kingdom 08/12/2020

First short trip after Lockdown 2.0 and couldn't have asked for anything better. First of all, all the team were friending, welcoming and great fun - making you feel welcome. The room was well kitted out, spotless and warm with loads of room for the dog. Breakfast was superb and the location was excellent with just a 5 min walk to the City and easily accessible by car so you can visit other areas. It was great to get out and about again... I will be back.

"Hidden gem of hotel"

5
davecS1558XA, Folkestone, United Kingdom 05/11/2020

My wife and i wanted chance before before lockdown escape, we booked the apartment in the Marmadukes town house. On arrival we were 2 hrs before check in , but we were allowed go straight to apartment, and OMG what a lovely apartment, it was huge , huge bedroom with really ornate furniture and a mirror that was at least 8 foot x 4 foot , large living room with 2 sofa beds , large kitchen area , separate wc, separate walk in shower. Extremely well decorated and very clean . Check in lady was really (sorry never got her name) helpful nothing was too much trouble really helpful when we struggled get cooker working , kitchen was equipped with full size fridge freezer gas cooker electric oven , microwave, toaster , possibly some people would like more cooking pots , but we got by. The bed was very comfortable, but every time we moved bed made squeaky noises bit to off putting when trying sleep. The best bit to hotel was how quiet it was no outside noise at all , and the fact it was so easy to walk into York , 15 mins slow walk , train station was same distance, only 10 minutes drive from main road ,it truly is a hidden gem of hotel , will be going there again , would recommend to anybody

"Anniversary"

5
User 30/10/2020

Stayed at this hotel for the first time. Staff very friendly, covid safe, room out of this world. 100% would revisit. Complementary upgrade. Couldn't really ask for more. Thanks to all four making ghee staff so relaxing during these difficult times...

"Perfect Last Minute Stay"

5
SNicho17, Liverpool, United Kingdom 29/10/2020

This was our second visit to Marmadukes and was our first port of call when we decided to visit York on a whim. We managed to get a great deal and arrived the same day later in the evening. The hotel staff were very helpful in accommodating us into the on site car park and even more helpful when arranging dinner reservations for us. With arriving late in the evening, most restaurants were fully booked but the kind lady persevered and managed to get us a table at a great restaurant. The bedrooms are large and decorated with beautiful antique furniture befitting of the period house. Every bit deserving of the 4 star rating. That said the staff at Marmadukes went above and beyond to ensure our stay was 5 stars.

"Whistle stop tour"

2
948lesley, Swinton, United Kingdom 19/10/2020

Lively hotel in a fairly good location. only a short walk into town. The hotel itself is beautiful with the most comfortable sleigh bed ever! Unfortunately the shower only gave enough hot water for half a shower. Breakfast included and we had the vegetarian. I have to say, this was the worst vegetarian breakfast I have had in a British hotel. The veg sausages were a very strange brown grey colour and unpalatable. The hash browns were not cooked. We were given one slice of toast about 10 minutes before breakfast came although did give us a slice of half done extra toast when we asked. No restaurant or bar open at present so had to walk back into town to eat at night. Their road sign does indicate their restaurant is open though. Should have just booked room only as the breakfast experience spoiled what would have been a nice day

"Great stay"

5
Q6477YGjoannes, Gateshead, United Kingdom 16/10/2020

We stayed for 2 nights on Tuesday and Wednesday room only but thst was our choice. Everything was perfect. Room 519 was fab the bed was amazingly comfy. Great staff and great service would highly recommend. Thankyou

"Staycation"

5
chrisb172016, Huddersfield 14/10/2020

We booked here for a nights stay and breakfast .The staff were very friendly and like to give a decent portion for breakfast. The room was clean and tidy. Not a bad walk into the city centre either. We will stay again . Many Thanks

"Nice hotel but tiny room "

3
IanLoff, Whitehaven, United Kingdom 13/10/2020

We stopped with a group of friends during the corona virus. The hotel was very accommodating with us all and hosted a socially distanced party that night. This was followed by a lovely breakfast the next morning. My main issue was that my room was tiny yet cost £170, £10 less than others in large suites. I could not even walk freely around the bed. Not value for money at all.

"Disappointing "

3
User 11/10/2020

Firstly I'd like to say why this hotel didn't get two stars. The hotel organised a walking historical tour of York and our guide, David, was superb. His historical knowledge and friendliness were superb and I would highly recommend taking a tour with him. Breakfast was also good and the girl who served us on Sunday morning very attentive. The hotel feels safe regarding Covid. We stayed in the annexe and had a room with a four poster bed. The room at best could only be described as OK. The bed was very small and extremely creaky. The bath was yellow which made it look dirty, it simply needs re enamelling. Bizarrely there was no shower as such, just a shower head that made it very difficult to shower as it had to be hand held. There was plenty of hot water and after putting the heating on the room was warm. The room simply looked like it needed an update. The staff on reception were very assertive bordering on unfriendly but it is hard to communicate whilst wearing a mask, maybe this was a misunderstanding. We purchased two drinks and we were barked at twice to sit down and not hover near the bar, it is fair enough as rules are rules but we felt unwelcome in the bar. We took the drinks to our room and did not buy any more, even though we were billed for two more. Due to Covid restrictions we had to decide our breakfast options the day before. As a vegan I chose the hotel because it said they provide a vegan breakfast. They did indeed provide a vegan breakfast and it was very nice. However bizarrely they only stocked Soya milk which in 2020 is highly outdated. I asked if they had any almond milk or oat milk but they said they didn't, just soya. I said I would go and buy my own, I also wrote this on my breakfast form. Surely any other decent 4 star hotel would then go and get either oat or almond milk for their guest for the next day? Instead I had to buy my own milk for my cereal and for my coffee. I did say to the receptionist that soya milk is the least popular with vegans and those on a plant based diet, or even those who want to help the environment, this didn't make any difference, I had to walk to Sainsbury's and buy my own. Both myself and my husband needed to complete a bit of work whilst in York. The WiFi did not reach the annexe so this made it impossible. I mentioned this to the receptionist who said she would do something to the WiFi so that it would reach. It never reached throughout our stay so we had to go into a nice cafe in York and complete our work there. We could have gone into the main hotel but we felt unwelcome and I would have had to go and buy yet another carton of milk! We travel a lot and love York. We will not be returning to Marmadukes but we may get another tour from David.

"Decent for the price "

3
User 10/10/2020

Friendly staff, close location to town and clean room. For the price our room looked lovely and was tucked away which we liked. However the room was massively let down by the bathroom, it looked a bit grubby with moulding grout and lime scaly shower head. The bed was fairly comfy but it was incredibly creaky and made a lot of noise whenever you moved in the night. Overall for the cheap price it's worth another visit but definitely doesn't feel luxe. But does the job for a cheap night away in York.

"Lovely room and great staff"

4
Burger_me_senseless, Nottingham, United Kingdom 08/10/2020

We enjoyed a lovely stay at Marmadukes. The staff were fab, very friendly and accommodating. The room was comfortable but a few niggles, the main one being the lack of shower. It had an old fashioned bath which was nice, but trying to wash one's self whilst holding a shower nozzle and kneeling in a bath requires a certain level of dexterity. Was more than made up for by breakfast which was delicious. This is the second time we've stayed and I'm sure we will come again, although not in the same room.

"Fab place with great location"

5
leahbB9668VS, Edinburgh, United Kingdom 26/09/2020

Visited here in September for one night in York, the location is excellent with just a 10-15 minute stroll to the centre. The room size was perfect and the place is full of character, we really loved staying here. The staff were so lovely and made us feel so welcome. Would highly recommend and will definitely stay here again.

"Tired and uncomfortable frosty welcome "

2
User 26/09/2020

We were greated on arrival by a rather abrupt and to the point man on reception who was firing all sorts of instructions at us from the ouset!! My partner asked to order a taxi to which the guy replied you can walk its not far and we said it was raining and hesaid he would provide an umbrella!! My partner insisted on a taxi booking. The bed was horrible old and creaky. The bath which had seen better days was yellow and needed re-enamaling. The shower hose on the bath didn't work and we had asked for a quiet room when we brought this up the guy said complain to the night porter! There was an odd cat wandering around and as my partner was allergic this was an issue. The hotel lacked warmth and welcome and is much i need of attention. The breakfast was OK but in a freezing breakfast room and again we were served by the sergeant major. He is not welcoming or polite felt like naughty children. I would not say here again or recommend. The only good thing was the room was at least clean!!!

"Insipid,uncomfy definitely not four star - Worst Western Group HH"

1
User 16/09/2020

Marmaduke's speciality is curtains and a curious ginger cat . Swathes of beautifully chosen fabrics and a cat who wanders into your room uninvited?The welcome at reception was lukewarm.The bed was unnecessarily high, uncomfy and creaky.Bed-side-lighting too dim to read by. I woke up with an allergy and red blotchy face. Strong air freshener,soap powder or cat? The orange juice at breakfast was warm,black pudding was barely cooked on one side and not at all on the other. The coffee weak and insipid. My partner ended up popping out to buy me a coffee this morning from a local cafe Try Hedley House, Bootham Terrace instead! Better by far,for warmth,happy staff ateam,total comfort,good cooking, charming wee garden haven and a sense of fun. Yes Try Hedley House

"Great 3 night stay "

5
User 16/09/2020

Just back from 3 nights at this lovely hotel if you are looking for modern run of the mill corporate hotels then this place is not for you it's full of charm and character, great check in and a complimentary upgrade to room 501 and what a fantastic room, great location for the city centre around 10 mins walk away, breakfast was great and well organised during the COVID pandemic as well with everything being table service and all friendly staff, good parking facilities, thank you for a lovely welcome and introduction to York, we will be back.

"Fantastic Hotel! Great location and Staff!"

5
abigailbradbury25, Derbyshire, United Kingdom 14/09/2020

We stayed here for one night(Thursday 10th September 2020) as the start of our “would have been wedding weekend away” , we stayed in the loft suite! Everything about this hotel was fantastic! The room and facilities, comfort, Breakfast, parking, location and staff! There was not one thing to grumble about! Apart from we wished we had planned to stay another night! Special mention to Becca who made us feel incredibly welcome and nothing was too much! Highly recommended and will definitely stay here again!!

"Great experience"

5
Chris R, Eaton, United Kingdom 14/09/2020

Having stayed on two separate occasions this September i really cannot speak highly enough of the rooms or staff. Starting with the rooms they were large and airy, very clean and smart.All staff we meet were extremly helpful and very friendly. We will be returning for another stay went we return to york.

"2 night stay at the Maradukes Town House Hotel"

3
Joan p, Lytham St Anne's, United Kingdom 10/09/2020

The locality to the York walls is great. York is a beautiful place. £9 per night parking at the hotel is too steep given they take no responsibility. The positive was the great breakfast well done to the chef. The hotel is tired and old. The double bedroom was so small and not value for money very old and tired too, aprox 18” around the bed was the only space, had small en-suite shower corners in need of a clean. The under floor heating was good. There are 2 building blocks that look into each other so no privacy had to keep the curtains closed or as opposite guests we startled each other embracingly.

"Second visit"

5
Trishbolton20, Bolton, United Kingdom 09/09/2020

Again a lovely room . Vintage looking rooms and we love them. Went for a small double but was ample for us . Great location 10 mins stroll to the York minster ❤️ fantastic staff very helpful . on-site parking x

"Avoid, instead use the Grange Hotel"

1
judidurham2013, Staindrop, United Kingdom 04/09/2020

I used this hotel on many occasions over a 5 year period when my son was a boarder at St Peters just across the road. I loved it! The rooms were super and the food great. 10 years has tired out this hotel. It is shabby and in need of a refurb desperately. It has gone so far down in terms of being well kept that it possibly looks dirtier than it is. We have stayed twice in the last 3 months so had 4 rooms in total and all have a major problem with the water pressure. Last Saturday I waited 8 minutes for <5cms luke warm water. Reading your bedtime book is no problem even after turning out the bedside light as there is a green high viz light that is a "safety light" but has enough power to read by, so good luck with that. I live in hotels due to my occupation and even in very old buildings, rather Victorian era, have never seen such a system. I was unimpressed with CVD precautions as temperature checks were not made at any point. When I addressed this with the Head Recpetionist (?) she pushed back about the signs and symptoms of covid and told me they relied on customers to stay home if unwell. A temperature of over 37.2C is judged as a cardinal sign and merits a test, however for some people even with this temperature they will not feel unwell. I think she was unclear on the meaning of asymptomatic.. On both occasions we had disprupted nights with noise in the hotel, whilst I appreciate the hotel cannot always monitor and control this I think the comment should be noted by potential guests. At £307 for two shabby rooms it was nowhere near that price point in value. A request to address what I view as an over charge, fell on deaf ears, pity we did not have this ability overnight....

"Week in York"

4
User 31/08/2020

We stayed 6 nights in the hotel. Great location and staff really friendly and helpful. The walking tour is fantastic and the guide David Haw is recommended. He was brilliant and we had a great tour with him. Care was taken to style the hotel room however some parts were shabby. The bathroom skirting was dirty, cracked tiles and dirty net curtain. The toilet seat didn't stay up and inside wardrobe was stained. These are little things but do make a difference. Due to Covid the rooms were not cleaned as staff not allowed in. I didn't really mind but some might . I've seen a negative review about the cat, we loved the cat. Overall we would recommend the hotel but some minor improvements would make it excellent rather than good.

"Great stay"

4
Lara_E_Jones, Boroughbridge, United Kingdom 23/08/2020

Loved our stay at Marmadukes. Impressed how quiet the rooms were given the central location. Room decor was smart and relaxing. Staff genuinely friendly and welcoming. Truly a hotel with character - love how the hotel is pet friendly and also loved meeting a couple of cats who like to occasionally visit the hotel from time to time. Breakfast rooms are large, full of light and airy.

"Amazing rooms and equally amazing staff"

5
LauraEA27, Sheffield, United Kingdom 20/08/2020

This hotel is absolutely beautiful and the staff are beyond helpful. Despite it not being in the centre it's only around a 15 minute flat walk to York minster, so if you don't mind a bit of a walk into city centre then this hotel is perfect. When we booked it was also considerably cheaper than other chain hotels and b&bs in the area, which makes it such a bargain considering how beautifully decorated and high quality the rooms and service we experienced were. It's so characterfully decorated you feel immersed in the Victorian/Georgian vibe of the hotel. I cannot thank the staff enough for making our stay so special. We will definitely be returning!

"A poor experience"

3
User 18/08/2020

The water was cold. There was no one on reception when we rang to report this. The wardrobe was full of bedding no room to hang clothes When we went to reception about another matter the receptionist was busy rolling a cigarette. The breakfast was good server by a very pleasant going waitress

"Don't miss out on this little gem"

5
721trishc, Folkestone, United Kingdom 15/08/2020

We were due to go abroad but Covid 19 stopped us. So a short trip up north was ordered. We booked this little hotel directly and we were so impressed. Lovely "boutique" room, Covid secure, and every detail covered over servicing etc. What stands out? Stacey. Fabulous. Knowledge excellent of local area and so very helpful. Get her into management. Adrian. So good. Again very helpful, and both had a great sense of humour and professionalism. You won't be disappointed.

"Beautiful property and friendly, hardworking staff."

5
MairiCheese, United Kingdom 14/08/2020

We enjoyed 1 night here as we wanted to explore York. Its only 10 mins easy walk from the city centre and is set on a quiet, leafy road. We stayed in the loft suite which was wonderful - the bathroom was spacious with a large roll top bath in the middle, a double raindrop shower and sauna! The rooms were comfortable and with nice decor, although many soft furnishings like cushions and throws were removed due to Covid rules, but it still looked great. There's a TV in the living room area and one in the bedroom. 2 sofas, tea and coffee tray in the living room with complimentary biscuits. H2k toiletries provided, most are refilled (eco friendly ✅) and smell lovely. Breakfast was good for £10. You choose what you want for breakfast the night before by filling in a form but there is a great selection. The only thing that would have improved our visit would be towelling robes in the bathroom. The staff were all very friendly, helpful and hardworking. The only thing that we were a little disappointed with was the £9 parking charge per night for a car park which is on site but there are signs up saying that the hotel don't take responsibility for any damage or theft. I think if I'm paying £9 a night then I would expect some sort of security as the hotel are just making money out of charging for parking. But overall, we would definitely stay again.

"Wouldn't go back."

1
BobbieNewcastle, newcastle 09/08/2020

Room really rundown very shabby. Bed squeaked every time my husband turned over. Dirty paintwork and grouting in shower room no bath. Lampshades kept falling off when turning lamps on and off. When bed mentioned to reception was simply told nothing could be done. A disappointing stay.

"Patrick Drake"

5
User 26/07/2020

Location quiet side street 5 mins walk from York Minster. Hotel traditional in decor, well kept & very clean. Staff were very helpful & with a smile Overall experience very good certainly stay again, maybe ask for a room not on ground floor overlooking the car park as it's not private.

Marmadukes Town House Hotel, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5 star review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. Thank you for mentioning our fabulous team who are always on hand to help. Our beautiful Victorian property was built back in 1881, we have tried to retain as many of the original features and possible. We are pleased that you appreciate the decor and charm. We do have 3 rooms on the group floor, I am sorry that you felt your room was not private. Please call the team on 01904 640101 when you re book and we can place you in a room higher up. Hopefully you was able to take a trip down memory lane in Strensall when you left us. We hope to see you again in the near future. Best Wishes, Emily Morgan

"Really worth staying "

5
Tradersonholiday, Stoke-on-Trent, United Kingdom 26/07/2020

We stayed last minute last night, from the moment we arrived we found it very friendly and given the current situation very compliant, which made it very comfortable...lovely meals as well...we are going back soon it was that good

Marmadukes Town House Hotel, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5 star review of your recent stay with us here at Marmadukes Town House Hotel. We are delighted to hear that we could accommodate your last minute break way! As a business we have adapted our ways slightly & we do have all of the safety procedures in place. All of the team here work extremely hard to ensure that all of our guests enjoy their stay with us, they will be grateful of your kind words. We look forward to welcoming you back in the near future. Best Wishes, Emily Morgan

"Great location, lovely staff and great value"

5
danpI9265ZZ, Stockport, United Kingdom 26/07/2020

This was a pleasant surprise! Stayed here for a night which was well needed for some sort of normal during these strange times. Booked this hotel last minute and is excellent value. The staff made the trip even better and would definitely stay here again because how lovely the staff are. We had dinner in the restaurant and the food was very good, the same as the breakfast. The hotel is clean and plenty of hand sanitizer available. The only negative was bed wasn't great and could do with replacing and bathroom needs updating as it was tired in our room. But even with the negatives, it far exceeded my expectations.

Marmadukes Town House Hotel, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your fabulous 5 star review of your recent stay with us here at Marmadukes Town House Hotel. We are thrilled to hear that you enjoyed your well earned break away with us. As businesses have, we have had to adapted our ways slightly & we do have all of the safety procedures and plenty of hand sanitiser in place. All of the team here work extremely hard to ensure that all of our guests enjoy their stay with us, they will greatly appreciate your kind comments! I am sorry that you found your bed uncomfortable, mattresses are a very personal item. Our refurb has been scheduled for the end of March, this has now been postponed to the back end of the year. We hope to see you again in the very near future. Best Wishes, Emily Morgan

"Sad review"

1
simonhodgson1, Trimdon Village, United Kingdom 26/07/2020

It makes me sad to write this review, we have stayed in this hotel many times but we will not be staying again. The hotel is really run down the room was dirty and dated. The bed was uncomfortable and noisy, the walls were covered in Mark's the curtains were filthy the toilet seat didn't stay up. There was a broken picture in the drawer. We were woken up early by the kitchen extractor fan down stairs directly below us. We stayed here for our anniversary it was supposed to be a deluxe room. I am very disappointed as I have reviewed this hotel before and couldn't fault it.

Marmadukes Town House Hotel, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you Simon for your feedback and score rating of your stay with us. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. I am terribly saddened and sorry to hear that you found your room filthy, this is not the usual feedback we receive about our cleanliness standards as you can see from our previous feedback. I am sorry that you found your room dated. Some call it our charm however, We did have a refurb scheduled. This was to commence the last week of March, however this has been delayed to the back end of the year due to Covid 19. I do wish you had of raised your concerns with the team as we could of moved you to an alternative room. We hope to see you again in the near future to see our improvements. Best Wishes, Emily Morgan

"Great value, great experience"

5
aitchjay57, widnes 26/07/2020

What a really nice hotel, the staff were welcoming and friendly, the room was fantastic, the bed superb, the breakfast amazing and all done with safety and social distancing measures applied in full. A converted victorian house styled to keep it's heritage and a pleasure to stay in. A little dated in some areas but I'm just being picky. Only gets a 9.5/10 as the shower was poor and needs replacing!

Marmadukes Town House Hotel, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5 star review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky to have such a beautiful Victorian building full or charm and character. All of our rooms do differ in size and decor, we are delighted to hear that you found your room fantastic and bed comfortable! We have had to adapt our ways of working to adhered to the social distancing. Thank you for mentioning our fabulous team who are always on hand to help. Hopefully our hearty Yorkshire Breakfast set you up for your busy day in York. We hope to see you again in the very near future. Best Wishes, Emily Morgan

"City Visit"

3
cloudsq1, London, United Kingdom 23/07/2020

A really fantastic location to get into York. And the hosts were very friendly. However, the room could have done with an update. Breakfast although nice was sub par and i was expecting local produce but the sausage was quite obviously frozen. The hotel served its purpose.

Marmadukes Town House Hotel, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. All of the team here work extremely hard to ensure that all of our guests enjoy their time with us. I am terribly sorry that you found your breakfast sub par. It was myself who served you yesterday when I asked if everything was okay with your breakfast you did say it was. We do appreciate all feedback so we can make continuous improvement. Our refurbishment was due to commence at the end of March however given the circumstances this had been postponed to the back end of the year. We have taken your feedback on boarding regarding Sausages we will be reverting back to our butcher sausages. We hope to see you again in the near future. Best Wishes, Emily Morgan

"Disappointing stay"

2
User 23/07/2020

We chose a deluxe room but didn't get a four poster bed. And there weren't any comfortable chairs in the room. Breakfast was not relaxing and the cooked part was not very hot. Staffstomped around and were not looking out to see if anyone needed help. I know there are restrictions in place but feel they could have been more helpful.

Marmadukes Town House Hotel, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you Pip for your feedback, we do appreciate all comments so we can make continuous improvements. Some of our Four Poster rooms have Full Four Poster beds and some have Half Tester beds. Other than our suites non of our rooms have a seating area. I am sorry to hear that you was disappointed with the Four Poster Room you had been allocated. I do wish you had of mentioning this to our team who would of moved you into an alternative room. I have spoken to the team members who were on breakfast service last Friday & Saturday and they have confirmed that no one mentioned anything about their cooked breakfast not been hot. Again if you had of mentioned this to the team they could of provided you with another breakfast. As you have seen we do have wooden floors throughout the bar & restaurant, My colleague was wearing heeled boots. I am sorry that you mistakenly took her walking as stomping, I can assure you that this was not the case. We hope to see you again in the near future to see our improvements. Best Wishes, Emily Morgan

"Last minute"

5
User 15/07/2020

We booked in here last minute and just arrived an hour or so before check in . The staff could not be more welcoming and sorted us a room straight away . We were a bit curious as to how the safety precautions would be due to the covid situation but we need not have worried . Hand sanitizer was stationed throughout the hotel . The place was lovely and clean and the breakfast was cooked to order and brought straight to the table at designated time and i must say the breakfast its self was lovely . Great hotel great staff we would most certainly say here again

Marmadukes Town House Hotel, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you Donna for your fabulous 5 star review of your stay with us at the start of the week. All of the team work extremely hard to ensure that all of our guests enjoy their stay with us. Especially our Housekeeping team who work tirelessly to ensure adhered to our high standards. They will be grateful of your kind comments. We have all of the safety measure in place to protect both our customers and team. Hand Sanitiser stations are located throughout the hotel. Hopefully our hearty Yorkshire Breakfast set you up for your busy day in York. We hope to welcome you back in the very near future. Best Wishes, Emily Morgan

"Romantic night away"

5
Foxly, Rotherham, United Kingdom 14/07/2020

We booked here to have a little break away (adults only) The location is great only a 15 minute walk away from shops, bars and restaurants. The two ladies at reception were very friendly and professional a very warm welcome was given. It was so convenient to leave the car at rhe hotel and walk into York. The room was gorgeous very traditional and spotlessly clean! For an extra £5 you can have breakfast brought to your room (highly recommended) the food was pipping hot and delicious. Would 100% stay again and recommend. I could not think of one complaint the entire stay!

Marmadukes Town House Hotel, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5 star review of your recent stay with us this weekend. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. All of our rooms do differ in size and decor depending on room type booked, we are delighted to hear that you loved your allocated bedroom. Thank you for mentioning our amazing team who are always on hand to help. We hope to see you again in the very near future for a well deserved break! Best Wishes, Emily & Team M

"Worth a visit"

4
tiverton, Sandbach, United Kingdom 05/07/2020

We have just returned from a one night stay at the Marmadukes Hotel, we both enjoyed our stay and were very glad that the social distancing rules are being followed. We booked one of the four poster rooms located on the first floor, bed very comfy but the room itself needs a little bit of tlc ...the curtains had a hole in them and it could do with a fresh lick of paint. Saying this we had a lovely stay and the staff and breakfast were great. Location is great, very quiet road and a nice pleasant walk into York itself. We would certainly stay again, just the couple of points about the room stopped us giving five stars.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your recent stay with us here at Marmadukes Town House Hotel. All of the team here work extremely hard, they will greatly appreciate your kind comments. It has been a testing time for all of us especially the hospitality industry. We have all had to adapt to the new way of living and have been overwhelmed by the support and understanding from our lovely customers. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. We are scheduled a refurbishment later this year, this was meant to commence the last week of March however as you can appreciate this has been pushed back to later in the year. We hope to see you again in the future. Best Wishes, Emily & Team M

"friendly and welcoming"

5
nigel67123, United Kingdom 01/07/2020

Dinner ordered which was perfect, soup followed by beef main, served by faultless staff. I was shown to the dining area with no rush to get me, all very relaxed. I would stay again and highly recommend you try here too

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect score and feedback! We hope to welcome you back in the near future. Best Wishes, Emily & Team M

"Relax after new year"

5
User 09/04/2020

I stayed at the wonderful Marmadukes again. My 1st choice of where to stay in York. Arrived to be met by 2 beautiful ladies at reception , expected to just drop off luggage as I was early. I was informed that my room had been upgraded and was in fact ready. I was taken to the Attic Suite, ohhh my, what a beautiful room or should I say apartment, it is wonderful. Gorgeous lounge, beautiful bedroom but the best was to come, an amazing bathroom, double shower and sauna included. Marmadukes is not only about looks, it is all about the package it offers, the sense of wellbeing and relaxation. I cannot wait to return again.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you Clive for your perfect review and perfect score! We are delighted to hear that you enjoyed another stay with us. Our Loft Suite is amazing room with a Double Shower, Roll Top Bath, Sauna and living area. What more could you possibly need in a bedroom? We hope that you have stayed safe whilst working very hard the past few months. Hopefully we will see you very soon for a well deserved break! Best Wishes, Emily & Team M

"Not so good for disabled"

3
User 18/03/2020

No disabled facilities in bathroom not easy for my wife to use there are to ground floor rooms just a couple of steps negotiate not good for wheel chair users also steps into main part of hotel where breakfast is served

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your stay with us with us here at Marmadukes Town House Hotel. Our beautiful Victorian building was built in 1881, unfortunately there are a couple of steps leading into both of our buildings. However we do have a ramp on site and will assist guests entry into both of the buildings. As we are a listed property we do not have a lift onsite we do however have 3 ground floor rooms, 2 of which have a roll top bath and the other is the York Suite a ground floor apartment. I am sorry that we was not the right hotel for you. Kindest Regards, Emily Morgan

"Another fantastic visit"

5
Charlie763, Cumbria 28/02/2020

Just returned from another successful visit to Marmadukes - Once again, our lovely room, decorated to a high standard with furnishings to match the rest of this lovely Victorian townhouse, was beautifully clean and tidy with a more than adequate supply of tea and coffee provided - much appreciated during the current spell of cold weather! The substantial breakfast was lovely, fresh and cooked to order with ample choices. Once again - service provided by all staff was excellent, professional and helpful with nothing being too much trouble for any of them. Thanks to you all for another wonderful stay - Emily, Laura - hope to see you all again soon.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for you perfect review of your recent stay with us here at Marmadukes Town House Hotel. It was lovely to welcome you back! We are delighted that you appreciate our beautiful Victorian building with all of her charm and character. Hopefully our Hearty Yorkshire breakfast set you up for your busy day exploring. Thank you for your lovely comments regarding the all of the team. From the Housekeeping team to the front of house we all work extremely hard to ensure that all of our guests enjoy their time with us. We hope to see you again in the very near future. Best Wishes, Emily & Team Mx

"The best if you like vintage"

5
119phoenix, Bangkok, Thailand 26/02/2020

Inside is totally different from outside..and all the staff were friendly and helpful. I was there on the Boxing Day and everything was closed and without the UK bank card, I couldnt order anything online. The reception guy said there was nothing in the kitchen but he managed to bring out an awesome pizza and made drinks for me at a reasonable price. The place could take me back in time and wish I could stay a few more days, too bad I couldnt. Highly recommend as it is easy to walk to the Yorkminster, the shops and the restaurants around it from the hotel.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5 star review of your stay with us over Christmas. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. We do have a beautiful Victorian building which is full of character and charm dating back to 1881. We have tried to retain as many of the original features as possible. We do have a 24 hour room service menu which includes pizzas, pasta, nachos and soup, which you order through our reception team. We hope to see you again in the near future to you can explore York and visit our fabulous shops. Kindest Regards, Emily & Team M

"Beautiful hotel"

5
sarah b, Manchester, United Kingdom 16/02/2020

Absolutely gorgeous victorian style hotel,we stayed in the deluxe bedroom which was gorgeous with lovely furnishing, breakfast was lovely with a great choice,nice friendly staff would definitely stay again highly recommend.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you Sarah for you perfect review of your recent stay with us here at Marmadukes Town House Hotel. Both of our beautiful Victorian buildings were built in 1881. All of our bedrooms have heaps of charm and character; fire places, high ceilings, antique beds and large skirting boards. We are pleased that you appreciate our charm. Hopefully our hearty Yorkshire breakfast set you up for your busy day exploring York. All of the team here at Marmadukes work extremely hard to ensure that all of our guests enjoy their stay with us. Thank you for recommending us. We hope to see you again in the near future. Kindest Regards, Emily & Team M

"Was adequate.....but"

3
User 06/02/2020

Previously been to this hotel about 6 years ago and stayed in the hotels loft suite and loved it so we decided to try it again....it's a 10-15 minute short walk from the minster so location isn't in the centre of the city but it's not too bad when it's not raining that is... on arrival I noticed it was looking a little tired from the outside worn and flaking paint on the features and windows... me being a decorator I picked up on this right away...this also carried on in the suite we stayed in... just looked tired and in need of re decoration however the facilities in the room are excellent so have no complaints there the bed was lovely comfy and spacious...the shower and bath are fantastic and the sauna even tho the light wasn't working was lovely and a nice treat...could have done with dressing gowns tho which would have been a great touch...the blinds on the windows in the bedroom were not working properly so wouldn't open and close right. We arrived at 1.45 pm and dropped off our cases but it took at least 20 minutes to find anyone working there to tell them we'd arrived! so that wasn't so great and when we checked out the next day nobody asked us if we'd enjoyed our stay and if they'd been any problems? not the sort of service you'd expect when paying premium prices...the breakfast was 3/5 for me at best ( full English) only just warm and not particularly that tasty which was a real shame... So overall...... did not enjoy the experience half as much as my previous stay....the hotel is looking a little tired and in need of re decoration

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. Our Loft Suite is a wonderful room and has an amazing bathroom; with a free standing roll top bath, Double shower and sauna. I am terribly sorry that the light in the sauna did not work, if you had of made the team aware we could of changed this for you. I do wish you had of made the breakfast team aware of your disappointment as we could of provided you with an alternative. I am sorry that you were unable to find a team member on the day of arrival. Check in is from 3pm however you can store any luggage with us prior to arrival. Upon reviewing the CCTV footage I can see that my colleague was checking available bedrooms at the time of your arrival. The length of time between your arrival and her coming back to reception was just less then 8 minutes. Again I can only apologises regarding your wait and that you was not given a platform to air any concerns upon departure. We are scheduled a refurbishment which is due to start within the coming weeks. We do hope you will return to Marmadukes to see our continuations improvements. Kindest Regards, Emily Morgan

"Faultless"

5
tattybuy, brecon 24/01/2020

Easy to find. Reception staff were very friendly and efficient throughout our two night stay. We were upgraded to an excellent room with a tester bed and a very spacious bathroom. Breakfast was served in a light airy well furnished room by an exceptionally accommodating lady. There was a varied menu and the food was very well cooked and presented. The location was so convenient for the city, just a ten minute stroll to the Minster. Having seen under half of this fascinating city we shall be back and will definitey revisit this gem of an establishment.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5* review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. There is so much to do and see in our beautiful and historic city. I am pleased to hear that we could offer you a complimentary room update into one of our Four Poster Rooms all with a dressed poster bed and a cast iron roll top bath. Hopefully our hearty Yorkshire breakfast set you up for your busy day in York. All of the team here work extremely hard to ensure that all of our guests enjoy their stay, they will be grateful of your kind comments. We look forward to welcoming you again in the very near future. Kindest Regards, Emily & Team M

"Yet Another Happy Stay"

5
User 10/01/2020

Three nights this time. Many thanks again to Lucy and the Team for making our visit, as always, a most comfortable one. The room was spotless, warm and inviting. The bath was huge and the water suitably hot.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5* review of your recent stay with us here at Marmadukes Town House Hotel. All of the team work extremely hard to ensure that all of our guests enjoy their stay with us, our housekeeping team especially. We hope you both had a safe journey home and hope to see you again in the very near future. Best Wishes, Emily, Lucy & Team M

"Nice hotel "

4
Kittkat401, Gateshead, United Kingdom 04/01/2020

Booked a stay for my wife as a birthday gift. Checked in early, staff were friendly and helpful, took our bags to room when ready. Good size room, unfortunately bed wasn't comfortable for me, felt quite 'worn' on my side so not a good sleep. Hotel due a refurbishment soon, would stay again as we prefer to use independents where possible and staff were lovely, look forward to seeing the refurbishment. Decent cooked breakfast, again staff friendly at breakfast- it does make a difference. 10 mins walk into centre, would stay again.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your scores and feedback. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. Hopefully our hearty Yorkshire Breakfast set you up for your busy day in York. Thank you for your kind comments regarding the team who all work extremely hard to ensure that all of our guests enjoy their stay with us. We are pleased to hear that you appreciate our beautiful Victorian building. We are all looking forward to seeing the improvements with the refurbishment. I am sorry that you found the mattress uncomfortable on one side of the bed. All of our mattress are memory foam topped. We do appreciate that they are a very personal item. We hope to see you again in the very near future. Kindest Regards, Emily & Team M

"My new favourite hotel in York"

5
Shaun F, Wakefield, United Kingdom 01/01/2020

I have stayed in a couple of Best Western hotels in York (Lamb & Lion) & (Guy Fawkes Inn) but I now have a favourite, Marmadukes is superb firstly the staff a friendly and very helpful, the decor is period which suits the hotel perfectly from the high ceilings to period pieces it really is great. It's just a short 10min walk to York which isn't a problem as it's a nice stroll. The room we stopped in was 515 and it was very spacious with all the amenities you would expect with such a great hotel.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5* review of your recent stay with us here at Marmadukes Town House Hotel! We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. All of our team work extremely hard to ensure that all of our guests enjoy their stay with us, they will be grateful of you kind comments. We are delighted to hear that you love our beautiful Victorian Town House with all of her character and charm as much as we do. We hope to see you again in the very near future. Kindest Regards, Emily & Team M

"Perfect for the International tourist"

3
geoffhouldridge, Kingston-upon-Hull, United Kingdom 31/12/2019

Extremely high priced for the standard. Room adequate but decor dated. Furniture in keeping but not up to the job shower is unusable as taps cannot provide adequate mixing - potential to scalding tap turned a millimetre the wrong way bathroom door doesn't fit the frame even allowing for the age of the property. TV needs attention as picture quality on many channels was unwatchable On the plus side the breakfast was exemplary

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your recent stay with us here at Marmadukes Town House Hotel, we do appreciate all feedback so we can make continuous improvements. I am sorry that you found our pricing extremely high, all of our room rates are set via head office. Our room rates do vary on a daily basis and are competitive with other nearby properties. Our water temperatures are monitored by an external company and are within the guidelines. I do wish you had of made the team aware of your disappointment as we could of move you into an alternative room for the duration of your stay. Hopefully our hearty Yorkshire breakfast set you up for your busy day in York. In the coming months we are commencing our bedroom refurbishment. We hope to see you again in the near future to see our improvements. Kindest Regards, Emily Morgan

"Overnight stay in York"

5
Dean R, Daventry, United Kingdom 30/12/2019

My partner and I have just returned from an overnight stay and what a great choice. Good price, great location, friendly and helpful reception staff, lovely room with a nice breakfast. Ideally located with everything within walking distance. Will definitely return. I've given it 5 out of 5 as it was worth it but if I was being hyper critical then a couple of things to mention. There was two of us but we only had one towel! There is a £9 per night additional parking charge. Although this is in the ‘small print' I didn't see it so it came as a surprise and it's worth mentioning for clarity to others.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5* review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. Due to our central location we are situated on a permit holders only street. We do have a small onsite car park which is an additional £9 per night which does need to be pre booked. The information regarding this can be found in the terms and conditions of our booking. Thank you for mentioning our amazing team who are always on hand to help, they will appreciate your kind words. Hopefully our hearty Yorkshire breakfast set you up for your busy day ahead. I do wish you had of mentioned the towels to our reception team as there is a second set which are in the wardrobe. We hope to see you again in the very near future. Kindest Regards, Emily & Team M

"Excellent! "

5
georginab866, Chesterfield, United Kingdom 17/12/2019

Just returned from a 2 night stay and can honestly say it's the best break and hotel. Staff cannot do enough for you and even opened the bar for us last night for a nightcap and to meet the beautiful and funny long stay guest cat Eric. Room cosy and comfortable with nice biscuits and plenty of tea and coffee. Will definitely return. Thank you.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect score and feedback of your recent stay with us here at Marmadukes Town House Hotel. Thank you for your very kind words, it is excellent to hear that you had the best break. All of the team here at Marmadukes work extremely hard to ensure that all of our guests enjoy their stay with us, especially our guest relations manager Eric, whom get paid in treats and cuddles! We are pleased to hear that you found your room cosy and well equipped. We look forward to welcoming you back in the near future. Festive Wishes, Emily & Team M

"A Year On - Still As Good?"

5
paulhO5881DC, Copthorne, United Kingdom 14/12/2019

Oh YES! My wife and I have just had a mini break in York staying at the Marmadukes for the second time in a year. Situated in the Bootham area, the hotel is a ten minute walk into the centre, so central and a delight to walk into this lovely city. I have absolutely no hesitation about recommending this hotel. It's very comfortable, spotlessly clean, has plenty of hot water and very reasonably priced, excellent value for money. Pay for parking at the hotel, it's really worth it if you are intending to be city based for the majority of your stay. You can walk everywhere in this stunning, small city. The staff are all very welcoming and friendly. Special mention to the lady who looked after us at breakfast. Nothing was too much trouble, she constantly checked that we were happy, had had enough food and that it was hot etc. Her customer service skills were amazing and really contributed to our overall enjoyment of our stay at Marmadukes. Thanks Marmadukes- we'll be back!

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. Due to our location on a permit holders only street and having limited car parking, we do have an additional £9 per night. All of the team work extremely hard to ensure that all of our guests enjoy their stay with us, from our front of house team to the housekeepers, The team will appreciate your kind comments! Thank you for recommending Marmadukes Town House Hotel. We hope to see you again in the very near future. Festive Wishes, Emily & Team M

"Ripped off and ignored by staff"

1
User 12/12/2019

My partner booked this as a romantic getaway with the idea of spending two days in bed watching films and relaxing we booked the loft sweet as it's the best in the building we arrived and paid £400 for two nights when we got to our room it was lovely but the Internet was off we asked and was assured it would be fixed 24hrs later still no tv music or internet so we complained again the receptionist checked the booster and walked off ignoring us so I had to go to reception yet again where I waited 15 minutes for him only to be told it had been stolen!!! I asked what he was going to do and was told nothing as he's not management and was told the manager was arriving after we checked out so we paid £400 to use our own data and stream to the tiny tv which was not working correctly so it was too difficult to watch No refund or complimentary drinks offered Just ignored Will not stay here again

"A short break"

5
User 06/12/2019

Fantastic hotel, quiet, away from busy roads, extremely clean. A classy small hotel. Very friendly , polite and helpful staff. Gorgeous rooms. Upgraded my room. Free newspaper of your choice delivered outside of room early morning.

"Perfect vacation in York"

5
georgechris22, South Shields, United Kingdom 04/12/2019

Thoroughly enjoyed our 2 night stay at Marmadukes, Lucy, Emily and Adrian ensured our visit was perfect, excellent breakfast and service, comfortable and well appointed room, good selection of drinks, looking forward to our next visit, thank you

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5 star review! You are more than guests to us but more like our extended family! We are always thrilled to see your names come up on our system and look forward to you visiting, Thank you for your long standing loyalty, you make us realise how lucky we are to work here. Very Best Wishes and Festive Love sending to you both. Lucy, Emily, Adrian and Team Marmadukes.

"Lovely classic old style hotel"

4
PaulA327, Dunfermline, United Kingdom 02/12/2019

First time staying here. Visited the restaurant here three years in a row so decided to stay as well. We got a great room really good size, very comfy bed as well which made for a great sleep. It's also only has a bath with attached shower but one you can't stand up for which makes the whole bath time take a lot longer but guess it adds to the old worldly feel. Plenty of drawers and wardrobe space for your stuff and really comfy sofa to relax on as well. Love the biscuit choices in the room they're good. Breakfast is decent and does the job if not spectacular. Plus points they ran out of gluten free bread so did run along to the shops to get more but then got the hard boiled eggs wrong as they came soft boiled. A bit more attention to detail required. Also thought that you don't seem to get a 10 min warning before the bar is closed it just closes without any warning. Overall though we'd stay again as the pluses far outweighed the minuses.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review, we are pleased that you found our bedrooms comfortable and appreciated our old worldly feel here. We are pleased that you enjoyed your stay, however we are sorry that our breakfast did not live up to expectation, we are pleased that this will not deter you from returning as we will look forward to you staying with us again. Festive Wishes Lucy & Team M

"Family girls weekend"

4
User 01/12/2019

Stayed here this weekend and can't really fault it. Room was lovely and clean and comfortable. Bar staff were pleasant, breakfast staff for also pleasant. Would definitely stay again. Only down side was the walk into town but it was our choice to stay here so we knew the distance. I will be back.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for reviewing your recent stay with us here at Marmadukes Town House Hotel. We are delighted to hear that you couldn't fault your stay. All of our team from the housekeepers to the front of house members work extremely hard to ensure that all of our guests enjoy their time with us. They will be grateful of your kind comments. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. We situated less than a 10 minute walk away from York Minister. We look forward to welcoming you back in the near future. Kindest Regards, Emily & Team M

"Very disappointing "

1
270claref, Hornsea, United Kingdom 30/11/2019

We have wanted to stay here for a while and I was quite excited when we got a room. York is very busy at the moment and prices were higher than normal. John and I visit york to catch up with friends regularly. Unfortunately our experience this time was very disappointing. The room was an attic room, very small, creaky floorboards and an even creakier bed! Terribly uncomfortable The shower was less than a dribble! I actually complained at breakfast! The English breakfast was ‘cooked to order' took nearly 20 minutes and when it arrived it was all cold except for a warm sausage. The plate was very cold. I ate it fast so the sausage didn't go cold on me too!! Not a sign of the waitress for another 10 minutes to complain! When I did she was very kind and attentive but nothing she could really do at this point!! She told me she had told her manager but she never came out or apologised. When Paying nearly £180 for bed and breakfast , you expect something for your money! We have stayed at the nearby Churchill hotel for a lot less and much better service, room, facilities.... everything! We won't be booking again!

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and reviewing your recent stay with us. We do appreciate all feedback so we can make continuous improvements. I am terribly sorry to hear that you that you had a disappointing stay here at Marmadukes Town House Hotel. All of our rooms do vary in size depending on the room type booked. Upon looking into your reservation I can see that you did in fact book our Petite Executive Room which is the smallest of our double rooms. The dimensions of all of our room types can be found on our website. I am sorry to hear that you found this very small and did not appreciate our old charm. We do wish you had raised your concerns with the reception team at any point of your stay so we could have tried our best to resolve any issues which you encountered. I have checked with the reception team member on shift and nothing had been mentioned, even when asked by my colleague if you had enjoyed your stay. I can only sincerely apologise that the lady of which you expressed your disappointment too during breakfast service did not advise myself or the reception team of your issues. We will ensure that further training is complete so that neither party is misinformed. I will also be investigating the issues with your cold breakfast and lack of service. I am sorry to hear that you will not be returning to stay with us again. Kindest Regards, Emily Morgan

"overnight stay"

4
Daniel B, Knutsford, United Kingdom 17/11/2019

nice hotel easy walking distance to city, breakfast was ok , friendly staff , parking was 9.00£ , check out we had to wait for a member of staff , On the whole a nice stay , the room was large and had a bath as we requested a shower was a hand held over bath which may not be liked by some guests

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at Marmadukes Town House Hotel. We are very lucky with our location a short walk away from all of York's attractions but set back down a quiet street. Due to our central location we are located on a permit holders only street and only have a small onsite car park. As this is limited there is an additional £9 per night charge. Hopefully our hearty Yorkshire Breakfast set you up for your busy day exploring York. I am sorry that the front of house team member was occupied with other duties upon your check out and you had a short wait. We are delighted that you had a nice stay and found your room large. Some of our rooms have baths and some have showers if you do have a preferance we do ask to be advised prior to check in so we can allocate you the most suitable room. We hope to see you again in the near future. Kindest Regards, Emily & Team M

"Lovely Hotel"

5
190786Fiona, Halifax, United Kingdom 29/10/2019

Stayed for 1 night whilst in York and it was absolutely lovely. I usually find fault in the detail of something, but this hotel was perfect. Very spacious room including bathroom and was only a standard double. Great smelling and quality toiletries. Beautifully appointed building and room. Friendly and helpful staff. All of them from check in, check out and breakfast. Very nice Yorkshire breakfast, again set in a spacious, beautifully appointed dining room. The hotel is a 10 walk into town but if you don't mind the walking, which we didn't, then it was great. We paid a reasonable price and thought it was great value for money. Will be back hopefully.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us here at Marmadukes Town House Hotel. It is wonderful to hear that you were unable to find any faults with your room and stay! All of our rooms do vary in size and decor depending on room type, Our Deluxe Double Rooms are our standard room. We are pleased to hear that you found your Bedroom & Bathroom spacious and appointed. All of the team here at Marmadukes do work extremely hard to ensure that all of our guests enjoy their stay with us, they will greatly appreciate your kind comments! Hopefully our Hearty Yorkshire Breakfast set you up for your busy day exploring York. We hope to see you again in the very near future. Kindest Regards, Emily & Team M

"Very nice stay"

5
User 19/10/2019

Helpful staff nice room everything was good handy for the city centre attractions quiet area slept well good breakfast the check in staff where great very helpful my wife loved the hotel and that's quite rare A **

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5* review of your recent stay with us here at Marmadukes Town House Hotel. All of the team work extremely hard to ensure that all of our guests enjoy their stay with us, they will be grateful of the mention. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. We are pleased that you had a peaceful nights sleep and hopefully our hearty Yorkshire Breakfast set you for you day of exploring York. We hope to see you and your wife again in the near future. Kindest Regards, Emily & Team M

"One night stay."

4
Ashleigh2807, Sunderland, United Kingdom 16/10/2019

We had room 508. The room wasn't huge but it was an okay size for what we needed, the bathroom was very spacious. The staff were lovely and even showed us to our room which I liked. As it is in an old building it's not sound proofed and we did hear the other guests when they were walking up and down the stairs and we could hear the room below talking but it wasn't too bad as it wasn't late at night and certainly has not put us off staying here in future. We loved the location and it was brilliant value for money. The only thing we picked up on was the dampish smell in the bathroom so a diffuser or some sort of air freshener would help. I was worried the room was going to be really cold due to the time of year but I was wrong. It was a lovey cosy room even the bathroom was warm. We even turned the radiators off as we were comfortable enough without them on. The hotel has parking which was £9 for our stay. Thank you for a lovely nights stay, we will definitely be booking up with you again!

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review and kind comments regarding our location and bedrooms, we appreciate your feedback regarding the baths and Hopefull of a new decoration programme where we hope to improve elements of our beautiful old house. We do charge £9 per night and pre-booking is recommend as we do become full with them being limited. We would love for you to return and hope. this is very soon. Best Wishes Lucy & Team Marmadukes

"Fabulous dinner, average breakfast, slightly shabby "

3
Jarrad_Rose, Culcheth, United Kingdom 13/10/2019

A lovely weekend spent with friends. Overnight stay and dinner at the hotel. Tasting menu was superb, fabulous service and wonderful evening. Food equal to Marcus Wareing at the Berkley where we had eaten only last weekend. Hotel was "traditional" in decor but as such needed more attention to its tired areas. With rooms at this expense you cannot get away with black discoloured sealant around the bath and shoddy grout; windows that are cracked and broken just patched with clear tape to prevent them leaking or shattering further and notices that have just been painted around or covered up with a hung painting instead of removing and dying a proper job. There was a noticeable change in the quality of the service and the food in the morning with an unsmiling waitress and average breakfast with hard poached egg. Finally, after spending nearly £1000 for one night of dinner bread and breakfast they have the ridiculous, narrow minded cheek to charge £9 to park the car at the hotel. (and tried to charge both couples despite only having one car!) You really need to understand not leave your guests with a bad taste in their mouth for the sake of £9 when we were so happy we left a £40 to the night before. Evening 5* Morning after 2*. Wise up.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your recent stay with us at Marmadukes Town House Hotel & The Park Restaurant. We are delighted to hear that you enjoyed your Dining Experience at The Park Restaurant they do offer the set Four Course or set Seven Course tasting menu along with the optional wine pairing to compliment each dish. The Park Restaurant team are extremely knowledgeable about their Food and Wines. I do wish you had of made the team aware of your disappointment with your allocated room, as we could of moved you to an alternative room for your stay. However the team were not informed upon check in or at any point during your stay nor did you mention this to the team upon check out. I am terribly sorry that Breakfast was a disappointment on Sunday Morning, We will be speaking to the team who was on breakfast service as we need to ensure that we maintain our usual high standards. Our room rates and other policies are set via head office. Our room rates do vary depending on events in York and day of the week. Last weekend was the last race day of the year which is extremely busy. Due to our central location we are situated on a permit holders only street, due to our parking been limited this is an additional £9 per night charge. We do hope you do return to see our continuous improvements and our usual high standard. Kindest Regards, Emily Morgan

"A bit hit and miss. Quaint but missing some practicalities "

3
User 08/10/2019

Lovely location by virtue of being slightly away from the city centre and off the busy road. Very welcoming staff on arrival and cases taken to the room was a nice touch. Didn't eat in the restaurant. Appreciate it's fine dining so going to be expensive but only having the ‘taster menu' seemed a little limited. pre-enquiring about a la carte/vegetarian options elicited no alternatives (or at least no specifics of them) so opted to eat out instead. The room was ok, quaint but a little impractical...Period furniture not suitable for folded clothes, mattress really comfy but too big for the bedstead so if you ventured close to the edge, there was a chance you'd roll right off. I'd have like to have seen some sort of privacy window dressing. My room overlooked the side/rear of neighbouring properties, most of which boasted net curtains. Given there was a chap on scaffolding renovating the next door property, I felt in a goldfish bowl ...meant time in the room was in the gloom as heavy drapes drawn most of the time. No option for naked dancing! No practical place for hair styling/makeup as no sockets near mirrors and lighting in room poor. Meant hogging the bathroom mirror much to OH's dismay. A nice hotel but given price and previous BW experiences in this country and abroad, I expected a little more.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and leaving your review for Marmadukes Town House Hotel, thank you for mentioning our location and welcoming team here. The Park Restaurant are known for their Tasting Menus and do get very busy, pre-booking this is essential. They do cater for many various dietary requirements but due to the menu being created daily there is an element of surprise. We are sorry you have missed out on your naked dancing on this occasion, our neighbour is the midst of renovating his exterior of his property, to which we are sorry this has caused a problem. I appreciate the lighting is not the same and this is something we may need to overcome on a short-term basis. We hope you return back to us and see our continued improvements. Best Wishes Team Marmadukes.

"Poor"

1
User 02/10/2019

I stayed at the hotel this weekend with my partner. I am a Diamond Best Western member and I stay at hotels a lot. The rooms were small and unpractical, there are baths but no shower. I requested a quiet room on a Sunday night in an empty hotel but I was given the ground floor room next to the car park. i think it was actually in spite at the request. The building is dated and the stay on check in had no welcome for us. I would just stay elsewhere

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
We do have Executive & Deluxe Bedrooms which we can offer your preference on bath or shower, you just need to request this at time of booking. The Four Poster in which you stayed in; these do all have Roll-Top baths. We allocated you a ground floor bedroom and seen as though we are located on the sleepy grove of St Peters, we believed this would be suitable to the requirements you had requested. Sadly we only had two other bedrooms, however if you had of notified us of your dissatisfaction we would have moved you to one of these bedrooms. There are several hotels within the city centre, however these will be noisier then ourselves. We apologise for not exceeding your expectations, however we will take your feedback on board to enhance our future guests experience with us. Kindest Regards Lucy & Team Marmadukes

"Really Excellent Hotel"

5
CIARB, Dublin, Ireland 02/10/2019

We always stay at Marmadukes when we're in the area, and each time we stay, the friendly service offered surpasses our previous visit. The hotel is excellently located easily within walking distance of all the sights and there is safe and secure parking. The rooms are lovely with big comfortable beds and fluffy bath sheets. Adam Jackson's restuarant - the Park, forms a part of the hotel and is a real bonus; there is really no need to find another restaurant as the Park surpasses all. Adam's tasting menu is better than even that of the Black Swan at Oldstead (where Adam attained a Michelin Star) - and it is considerably cheaper to boot. Many thanks to Lucy, Laura, Kieran and rest of the team for another wonderful stay.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your amazing five star review. Always very grateful to your loyalty towards Marmadukes Town House Hotel. You really have covered everything and for this we cannot thank you enough. We hope to see you very soon and cheer us all up with your smiling faces. Very Best Wishes Lucy & Team Marmadukes

"Guesthouse not Townhouse Hotel"

2
krizzb, Oxfordshire, United Kingdom 01/10/2019

The restaurant closed at 20.00hrs (I stayed on a Tuesday evening), and is only open from Tuesday to Saturday. The restaurant only offered a 4 or 7 course tasting menu. Which at £48 or £65 (without wine), is not what a business guest needs. I arrived having driven over 3.5 hours, and the kitchen couldn't even manage a sandwich because they had shut. I was offered the lounge menu instead, which was tomato or red pepper soup, nachos, butternut squash macaroni & cheese, a portion of chips or two types of deep crust pizza. All frozen or tinned. Shocking service, and disappointed doesn't even begin to describe how I felt. The receptionist was clearly embarrassed, but was as professional and loyal to his employer as discretion allowed. Credit to him. My room was small and cramped, and there was no-where for me to work like a desk etc. But I did count approximately 14 electrical sockets!

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent review, we are apologise that we didn't exceed your expectations and can only apologise that our accommodation was not what you hoped. We do try and advertise our restaurant / food operation as clearly as possible when communicating with our guests. We always strive to take our feedback on board and improve our operation. Best Wishes Lucy

"VERY HANDY FOR THE CENTRE OF YORK"

4
Descu, Scunthorpe, United Kingdom 25/09/2019

When booking our visit I found the whole procedure easy and the staff very helpful, which continued upon our arrival. In fact the staff couldn't do enough for us throughout our stay. The room was clean and tidy although it did have a couple of minor maintenance issues. The hotel is very handy for all the attractions in York with a relaxed 25 minute walk to the cathedral and the cities main restaurants and pubs.Parking although £9 per night does match most of our cities with a recent stay in Harrogate costing £7. We chose to eat at the hotel restaurant as we have eaten here before. The chef is talented and all the courses tasted excellent, although I have one gripe that the main containing the lamb the meat portion is just too small. The second issue I have is that there is not a geater choice of wine by the glass as not everyone wishes to consume a bottle. These minor issues are the only reason I did not give the review 5 stars as we both thoroughly enjoyed our stay and if we return to York will stay again. By the way the breakfast is also very good.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent review and appreciate you taking the time and leaving this review. Thank you for your kind comments regarding the ease of your reservation and that the team here were helpful. With our Victorian building; we are always fighting to keep the old girl in check and do appreciate any maintenance feedback as we always attempt as finding a solution to the issues we come across. With our car parking it is limited and very much necessary to pre-book as generally this is full. The feedback on The Park Restaurant is valued and has been noted. Thank you for your very thorough review and we do hope to see you return. Best Wishes Lucy & Team M

"Lovely hotel!"

5
User 20/09/2019

A really sweet hotel, lovely rooms, walkable from the station and into town. Very helpful friendly staff. Rooms well equipped and comfortable, high ceilings, well decorated but with the necessary modern touches. The restaurant is fabulous, small and nicely laid out. We had the residents' four course tasting menu and I was worried it might not be much food, but it is and it's really well worth the money. Every morsel is carefully considered as to how it works with the rest of the dish, each dish provides a talking point and is beautifully presented. The cheese roll with Marmite whipped butter was divine. The truffles with the coffee were so rich and smooth. The service was perfect, staff ensuring all three of us got our dishes at the same time, bringing water without being asked and explaining all the dishes to us. Excellent wine list and, surprisingly, very good music!

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you Helen for your perfect scores and feedback. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. We do have a beautiful Victorian property which is full of character. We have tried to retain as many of the original features as possible with a modern feel. The Park Restaurant do offer an amazing dining experience. All of the team are extremely knowledgeable and attentive. We hope to see you again in the near future. Kindest Regards, Emily & Team M

"Antique luxury"

4
eviemac9, Middlewich, United Kingdom 20/09/2019

I stayed one night recently and, as a solo traveller, was really surprised to be allocated such a fabulous room. It really was lovely and a bathroom to have a ball in. Breakfast was good although a bigger choice of fruit would have been appreciated. My cooked breakfast of salmon with scrambled eggs was generous and very enjoyable. Staff were very pleasant and friendly and I would recommend this hotel.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review of your recent stay with us here at Marmadukes Town House Hotel. All of our rooms do vary in size and decor, we are thrilled to hear that you found your room fabulous! Hopefully our Hearty Yorkshire breakfast set you up for your busy days in York. Thank you for your feedback regarding the fruit offered at Breakfast, We will look into this. All of the team work extremely hard to ensure that all of our guests enjoy their stay with us, they will greatly appreciate your kind comments. Thank you for recommending Marmadukes Town House Hotel. We hope to see you again in the near future. Kindest Regards, Emily & Team M

"Disappointed"

3
neilsiddons, Sheffield 20/09/2019

Just back from Marmadukes. Don't understand all the rave reviews about this place. Hotel clean and staff very friendly and welcoming. Breakfast excellent. Dinner however was a big surprise. Fine if you like nouveau cuisine (aka no food),but not fair to spring it on people and not provide an alternative. What was advertised as a "bar" was indeed a bar and four stools, and poorly stocked. I can't speak for the other rooms but ours was very clean and comfortable, but the bathroom although massive had nowhere to put shampoo, soap etc. The bath was a free standing, rolltop with mixer shower. Nowhere to put shower head therefore impossible to shower. All in all not really suitable for our needs, won't be going back. Neil.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you Neil for your review of your recent stay with us here at Marmadukes Town House Hotel and Dining experience in The Park Restaurant. Upon looking into your room reservation I can see that you did in fact book one of our Four Poster Rooms, as advertised these do solely have a roll top bath. I am sorry that the bathroom facilities were not to your personal preferance. I am sorry that The Dining experience did not live up to your expectations, I have confirmed with the team who did show you the menus when you arrived with us and did explain about the tasting menu. The reception team also asked if your enjoyed your meal upon check out to which you said you had. I am sorry to hear that this was not the case and you did not feel as though you could not tell the team prior to check out. I am pleased to hear that you found your room and hotel very clean. All of the team work extremely hard to ensure that all of our guests enjoy their stay with us. I am saddened to hear that you will not be staying with us. Kindest Regards, Emily Ullathorne

"Good start to our holiday"

5
Sharon W, Reading, United Kingdom 15/09/2019

Stayed for one night. The hotel is in ideal location to visit York city centre (10 minutes walk) and in nice neighbourhood. It has a small car park which you have to pay an overnight charge for. Given the cost of parking in York this is reasonable. On arrival we was delighted when we was told that we had received a free upgrade and ended up staying in a bedroom with a 4 poster bed. While we did not eat in the restaurant, Facilities at the hotel was very good and staff on reception desk were very polite helpful. Would recommend staying here if coming to York as a couple.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5 star review, we are all extremely grateful for you taking the time and leaving your review. Thank you for your explanation to future Marmadukes Guests regarding our car parking and our £9 nightly charge, this does need to be pre-booked due to this being limited. We are so pleased to read that you appreciated your upgrade and where we can offer this we do try our best. We really hope we have the pleasure of you returning back to us. Very Best Wishes Lucy & Team M

"Probably the best room in York!!!!"

5
Simon_Oe, Leeds, United Kingdom 10/09/2019

Incredible room, the bathroom is bigger than some hotel rooms I've stayed in!!! I think it was the King suite we had - complete with a super funky sauna!!! The room was on the top floor, exposed beams, separate living room, and a gorgeous bedroom. Breakfast was divine, we ate in the restaurant at night which is simply breathtaking :-)

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you Simon for your perfect review of your recent stay with us here at Marmadukes Town House Hotel. Our Loft Suite is an amazing room with its seperate living room, bedroom, dressing room. The bathroom is complete with a barrel sauna, double shower and free standing cast iron roll top bath. What more could you want in your room?! We are delighted to hear that you thoroughly enjoyed your stay with us. Hopefully our hearty Yorkshire breakfast set you up for your busy day ahead. We are very lucky to have The Park Restaurant onsite who offer a wonderful 4 or 7 course dining experience. You are correct, there food is simply breathtaking! We hope to see you again in the very near future. Kindest Regards, Emily & Team M

"Dated and Over-priced"

3
GWP69, Newcastle upon Tyne, United Kingdom 07/09/2019

Visited for a two night stay, wished we had looked elsewhere. On arrival the receptionist was friendly and gave a good initial impression. Showed into the lounge to allow us to take something from our suitcase (which was being left prior to book-in) to see a cat lazing on the furniture, with cat hair visible over most surfaces - straight away suggesting hygiene issues and that we wouldn't be able to use this area if wearing something nice. When we went to the room it was large but the floor was cheaply panelled and very noisy to walk on. The furniture was old and dated, with not one single usable drawer for clothing - all of it was bedside drawer sized so hugely impractical. The bathroom, whilst cleaned, was in need of updating and clearly had not been updated anytime in the last 5-10 years. The WiFi was not available in the rooms - only via the common rooms, which as previously stated, were the free roam of the on-site cat. Had we known about the cat we wouldn't have booked in the first place - this is a hotel, not a vets. I appreciate that others may not have an issue but feel that this should be made clear on the website for those who would have an issue. I should make clear, that the staff were fine, the disappointment is about the hotel and the room itself. Not worth the money paid and would not stay here again - especially when there is so much better on offer within the same price range.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your stay with us here at Marmadukes Town House Hotel. We do appreciate all feedback so we can make continuous improvements. Firstly, thank you for mentioning our fabulous team who all work extremely hard to ensure that all of our guests enjoy their time with us. I am terribly sorry that the neighbours cat made you feel this way and that you will not be returning due to him. He does not belong to the hotel however, due to all of the attention he receives from all of our guests he does attempt to come into the buildings or is brought in by a other resident. As you can see from our other reviews we do not have any issues with the cleanliness or hygiene. I am pleased that your initial thoughts of 'hygiene issues' were but to ease as you found your room clean. I can assure you that the flooring in the bedroom is not cheaply panelled. As you can appreciate this is the most suitable and 'hygienic' flooring for the bedrooms. I am sorry to hear that you found us dated. I can see from you other reviews that only one place has met your expectations. Again, I am terribly sorry to hear that you will not be returning to us and that we was not the hotel for you. Kindest Regards, Emily Ullathorne

"Great location, nice accomodation"

4
abperry2018, Melbourne, Australia 06/09/2019

We stayed for one night only. We choose this accomodation for location. It is about a 20 min walk to the old city. Nice large room with a large bathroom. Claw foot tub but no walk in shower. This wasn't a problem for us but it may be for someone else. Stairs only to your room. Enjoyed our stay and staff were friendly and accommodating

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, less than a 10 minute walk away from York's attractions but set back down a quiet street. Some of our rooms have baths and some have showers, if you do have a preference we do ask to be advised prior to check in so we can allocate you the most suitable room however, we are pleased that this was to your preferance. Due to been a very old building we do not have a lift, the team are always on hand to assist carrying any luggage to the rooms. Thank you for mentioning our amazing team who are always on hand to help. We hope to see you again in the near future. Kindest Regards, Emily & Team M

"Elegant old world charm"

4
Lea F, Florey 19/08/2019

Loved our period room, with its elegant furnishings and old world charm, and the bathroom is large, with all the expected toiletries. We had a delicious pizza dinner in the front room, accompanied by a good red. Breakfast was plentiful and in another lovely room of the hotel. Parking was a bonus and its only a few minutes walk to the Walls of York and its attractions.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, only a short walk away from all of York's attractions but set back down a quiet street. We do have a small onsite car park which is an additional £9 per night. We are delighted to hear that loved the decor of our Beautiful Victorian Town House, we have tried to retain as many of the original features. If it is character that you are wanting, we have it in the heaps. Hopefully our Hearty Yorkshire Breakfast set you up for you busy day in York. We hope to see you again in the near future! Kindest Regards, Emily & Team M

"Marmadukes Town House Hotel"

5
User 17/08/2019

Lovely hotel clean comfortable friendly staff. Nice rooms with lovely decor. Short walking distance from York town centre. 24 hours main reception. Room service available complimentary news paper outside your door every morning.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5* review of your recent stay with us. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. Thank you for mentioning our amazing team who are always on hand to help and our amazing housekeeping team who work extremely hard to ensure our high standards are met. We are delighted to hear that you loved your allocate room, the Beautiful Four Poster Rooms are a perfect room to book when celebrating your anniversary! We look forward to welcoming you back in December! Kindest Regards, Emily & Team M

"Shocking"

1
User 06/08/2019

Booked the loft suite for my partners bday. Me and her and our 3 month old travelled 4th August. We had traveled from Sheffield think we would enjoy a walk into York centre then back for food in the hotel as we were both tired and didn't want to unsettle our little boy. We had to bottles of fizz to drink that needed chilling when we got back to the room. The gave us little ice then said they was out of ice lol. And they couldn't get any more. Laughing stock. If it wasn't for the sauna it's a basic room. We then wanted to eat so I called the reception and asked for a menu he then said oh it's closed again i laughed he said you can order take way lol. At this point we are really upset specially my partner. They never informed when booking that there would be no food. Me and my partner are no strangers to Best westerns. I found the stay very slow and weird. We will be seeking our money back not acceptable. I also said I wanted to speak to a manger then he said they will speak to you in the morning. In the morning there was no manager in site

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
We can appreciate that not all of our guests enjoy elements of their stay; however your 'on the day arrival' reservation - at no point did you request to book a table or query menus until the evening. The Park restaurant is extremely popular, pre-booking is essential and in addition to this, the restaurant operating days have consistently been running Tuesday Saturday for 4.5 years. I was personally around from 7am and at no point was this communicated to the front desk, that you wished to speak with me. You are requesting a full refund based on our restaurant closed, even though this is stated within all of our communication online and literature within Marmadukes Town House Hotel. I consider there to be no grounds to issue a full refund based on this. Kindest Regards Lucy Neville

"Birthday treat."

5
83jojo46, Sheffield, United Kingdom 05/08/2019

Lovely night away,great room at a really good price. Plenty of parking and not far into city centre.Second time we have stayed here and would definitely stay again.Staff remembered us and were very helpful.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect scores and feedback of your recent stay with us here at Marmadukes Town House Hotel. It is lovely to see a returning face, we hope you enjoyed your birthday stay with us! We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. Thank you for mentioning our amazing team who are always on hand to help and work extremely hard. We hope to see you again in the very near future. Kindest Regards, Emily & Team M

"A Fantastic Place"

5
lookey01, Dover, United Kingdom 19/07/2019

From the friendly welcome from Kieran .the fantastic breakfasts and super comfy room .thanks for the upgrade..nothing was too much trouble at all The room was clean and very comfy...loved the antique furniture and the brass four-poster....we were even paid a visit by the nosey cat ..parking at 9 per day very good value if you want to spend the day in the city..and sample the many pubs without having to worry about driving A lovely hotel...will be back

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your fabulous 5 star review of your recent stay with us here at Marmadukes. We are delighted to hear that you enjoyed your stay with us and we could offer you a room upgrade. All of the team work extremely hard to ensure that all of our guests enjoyed their stay with us, from the housekeeping team whom set the high standard, to our front of house team and even our neighbours curious cats who love the fuss they get. We do have a small onsite car park which is set at an additional £9 per night. We hope to see you again in the near future. Kindest Regards, Emily & Team M

"Excellent hotel"

5
joymccullough, Newry, United Kingdom 19/07/2019

Stayed at Marmadukes Town House Hotel on break to York. Beautiful hotel. Parking has to be pre booked and is excellent value at £9.00 per night. Room was beautiful with lovely old furniture. Staff are so welcoming and happy to resolve any issues or queries you may have. Breakfast was delicious, hot and as much as you wanted. 10 minute walk into York. Definitely stay again.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our central location, a short walk away from all of York's attractions but set back down a quiet street. We do have a small onsite car park which is limited and set at an additional £9 per night. All of our rooms do differ slightly with the decor but they are all kept in keeping with our beautiful Victorian property. Thank you for mentioning our amazing team who are always on hand to assist. We look forward to welcoming you back in the near future. Kindest Regards, Emily & Team M

"Great Location, Great Stay."

5
PRICEANDYP, Liverpool, United Kingdom 12/07/2019

Very pleasant hotel. Super convenient for exploring York on foot. Clean, comfortable with a hearty, excellent breakfast. All staff encountered were polite, friendly and welcoming (as were the two resident (?) cats !). I would recommend and stay here again.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5 star review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. All of the team here at Marmadukes work extremely hard to ensure that all of our guests have an enjoyable stay with us, they will greatly appreciate your kind words. Our neighbours cats do love the attention that they receive from our guests. Hopefully our hearty Yorkshire breakfast set you up for your busy day exploring York. Thank you for recommending Marmadukes. We hope to be welcoming you back in the near future. Kindest Regards, Emily & Team M

"Disappointing room"

2
LancashireMrsKBG, Lancashire 08/07/2019

We were very excited to have booked Marmadukes hotel, the gallery looked amazing and the rooms looked fabulous. What a disappointment..... Despite me asking for nest available room as we were celebrating our anniversary we were given a pokey room....at the top of the building next door. If this was the best available, I would hate to see the worst! The room was so narrow that when I'm the double bed......not king size that even premier inn provide.....we could touch the wall either side of the bed. Then at the end of the room there was a clutter of mis matched furniture.....a tiny dressing table, a chair, a unit with the kettle on top and a mini wardrobe....about 4 ft high! The tv was in the corner on the wall.....it was dreadful. The room was clean...other than dust on top of the wardrobe....perhaps the cleaner is tiny! The bathroom was huge in proportion but was accessed through a really awkward narrow hall within the room....very difficult to negotiate after lights out. The window is tiny and at the far end of the room and the only available sockets were behind where the kettle etc. was....so if you need to plug hairdryer in, you have to move everything otherwise the cable will dislodge it and cause an accident. What a let down...... The staff were all very pleasant but I don't know how or why this overpriced room was allocated....it cost around £130 for room only and was booked several months ago. No I wouldn't recommend Marmadukes ......far better hotels nearer the centre too that look lovely.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your feedback, we do appreciate all comments so we can continue to make improvements. All of our rooms do vary in size and decor depending on the room type booked. Upon looking into your reservation I can see that you had in fact booked our Petite Executive Double Room, of which are the smallest of our room types. Our room rates do vary on a daily basis. As advertised all of our rooms do solely have Double Beds, I am sorry that you found this too small. We do have a beautiful Victorian Town House and have kept the decor in keeping with this. Our guests often comment on how lovely the decor and furnishings are, again I am sorry that this was not to your personal preferance. I do wish you had of raised your concerns at any point during your stay with us. I am saddened to hear that you will not be recommending Marmadukes. Kindest Regards, Emily Ullathorne

"Excellent"

5
User 04/07/2019

Great place to stay friendly staff, upgraded us to a bigger room on the front. Excellent location to walk into York Lovley room Nothing was too much trouble. Parking is extra so please book in advance but worth it.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5 star review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. All of our rooms do vary in shape and size deepening on room type. I am pleased to hear that we would give you a complimentary upgrade to one of our Four Poster Rooms. We do have a small onsite car park which is an additional charge of £9 per night due to our central location. This does need to be pre booked as it is limited. Thank you for mentioning our fabulous team who are always on hand to help. We hope to welcome you back in the very near future. Kindest Regards, Emily & Team M

"Hen weekend"

5
User 23/06/2019

Just come back from an overnight stay at Marmaduke's. The staff were very approachable and couldn't do enough for us. The hotel was lovely and my room was very comfortable and homely. There were lots of thoughtful touches. The hotel is ideally situated within walking distance of the town centre but not too close so as to be affected by night life. I would definitely recommend.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your stay with us this weekend! We are delighted to hear that you had a comfortable stay with us and found us homely with thoughtful touches. All of the team work extremely hard to ensure all of our guests enjoy their stay with us, they will appreciate your kind comments. We are very lucky with our location, a short walk away from all of York's attractions and night life but set back down a quiet street. Thank you for recommending Marmadukes. We hope you have a fabulous day at the wedding in a few weeks and hope to see you again in the near future. Kindest Regards, Emily & Team M

"Nice town house hotel."

5
nitrox67, North Yorkshire, United Kingdom 18/06/2019

Just returned from a night stay in a lovely hotel in a great location to the city, on arrival we Parked the car on the on-site car park and walked into the centre, when we come back to Check in we had been given a free upgrade which was a nice touch, shown to our room which was nice and clean, breakfast was good and all the staff we come across had a very polite and helpful attitude. The only downfall was the room we had been given was above the kitchen so from 7am noise from what I can only think of was the fans woke us and delivery of a van and it's doors closing, however am still given it 5 stars and will return, but in a different room.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5* Review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location a short walk away from all of York's attractions but set back down a quiet street. We do have a small onsite car park which does need to be pre booked as it is limited. Thank you for mentioning our amazing team who are always on hand to help, they will greatly appreciate your kind comments. I am terribly sorry that you encountered noise issues with your room, If you had of made the team aware we could of moved you into an alternative room. Please do call the team to secure the best rate and a room in our Annex building. We look forward to welcome you back in the near future. Kindest Regards, Emily Ullathorne

"Superb spot"

5
denty999, torquay 12/06/2019

Second time I have stayed here and got a last minute deal in the loft suite on a Sunday evening. Craig checked us in and showed us to the room, great member of staff 5*. Great room, parking on-site, will definitely be back again. Only comment to make is I would of expected more continental choice at breakfast.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us here at Marmadukes Town House Hotel. Our Loft Suite is a fabulous room, with a barrel sauna, cast iron roll top bath and double showers. Thank you for your kind comments regarding Craig, I believe you may be talking about Kieran as non of the team are called Craig. We do a small onsite car park which is an additional charge of £9 per night. We hope to welcome you back in the very near future. Kindest Regards, Emily & Team M

"Excellent Town House Hotel"

5
DisplayNameLoop, Newcastle upon Tyne, United Kingdom 11/06/2019

Pretty York town house building. 24 hour check-in. Clean room that was reasonably priced. Exceptional service from staff who were really really helpful. I'd happily stay here again and recommend to others.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky to have our beautiful Victorian property, set back down a quiet street but only a short walk away from all of York's attractions. There is always a team member on site to assist with anything. We are pleased that you found the rooms clean. Thank you for recommending us. We hope to welcome you back in the near future. Kindest Regards, Emily & Team M

"Gorgeous hotel"

5
MarkRD38, Heswall, United Kingdom 07/06/2019

Booked for a short visit to York and this turned out to be the perfect place to stay. In a nicely quiet road but only a short walk into the city centre. Our room was immaculate and decorated fabulously. On top of this it was very reasonably priced. Will definitely look to book here first on any future trips to York.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5* review of your recent stay with us here at Marmadukes Town House Hotel. We are delighted to hear that you found us the perfect place to stay, we are very lucky with our location a short walk away from all of York's attraction but set back down a quiet street. I am pleased to hear that you found your room tastefully decorated and immaculate. The housekeeping team will be thrilled to hear your feedback. We look forward to welcoming you back in the near future. Kindest Regards, Emily & Team M

"Very charming"

5
AngelaD164, Grande Prairie, Canada 02/06/2019

We arrived early for check in and they kept our bags and took them to our room. We went for a bite to eat and returned to the room. The colours and older style was really beautiful. It was creaky but so charming. We loved it. If I were to change one thing, the bathtub should have a shower curtain. It's almost impossible to use the shower head without soaking the floor. I've noticed more tubs in the uk though and maybe that's how they do things, but a curtain would give the option to shower, which we would have much preferred. The Bed was small and fairly comfortable but the mattress was sinking in areas. Another thing I am finding in the uk are a lot of double beds. Maybe we are spoiled by having king sized beds, also the room size likely wouldn't accommodate a larger bed. My husband is quite tall and he was touching both ends. Breakfast was really nice. £10.50 each and vegetarian and vegan choices. Bar staff is amazing. Very friendly and personable. Ordered pizza room service. Went to bar for drinks. They let us have our pizza in lounge since it was empty, we really enjoyed that and the pizza was good. Make reservations if you want the Park restaurant. We didn't get to eat there but we did see the food going in and it looked very good. The restaurant itself was quite nice. Bar is small but nice and staff is terrific. We really loved this place and our experience. I'm trying to give a very honest review for people so they know what to expect. We would definitely go back and found it extremely charming, the staff was welcoming and wonderful and very helpful. The room was beautiful and comfortable for the most part. It is situated about a 10 minute walk from the York Minister and that fantastic area of York, the walls, shambles tours, etc. I highly recommend staying at Marmadukes if you are visiting York.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. All of the team work extremely hard to ensure that all of our guests enjoy their stay with us, they will be very grateful of your kind comments! Some of our rooms have baths and some have showers, we do advise our guests that if they have a personal preference we need to be aware of this prior to check in so we can allocate you the most suitable room. I am sorry that you found the bed on the small side. All of our rooms do have standard double beds. We hope that you enjoyed your time in the UK and hope to welcome you back in the near future. Kindest Regards, Emily & Team M

"Can't complain! - Lovely stay"

5
lauracrabtree2019, Sheffield, United Kingdom 30/05/2019

Myself and my partner stayed here for one night as we were visiting York to go to the Grand Opera House. The location is great, the hotel is down a little side street so you can't hear any traffic and we walked into the city centre which I would say was around 10 minutes. We didn't have a problem with parking, just parked right outside the door. The staff at reception showed us up to our room which I thought was nice, not the usual 'heres your key, off you go' Our room was small, but we did book the small double room. It was ok for one night but I would have booked a bigger room if we were staying longer. However, the bathroom was a good size with a lovely bath. Our bed was so comfortable! with lovely pillows. Lots of tea, coffee and hot chocolate in our room. We didn't have breakfast, although I wish we had! For what we paid, I thought it was great. I would definitely stay here again!

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5* review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. We do have a small onsite car park which is located at the front of the hotel. Our rooms do vary in size depending on the room type. Our Petite Executive Rooms been the smallest of the room this is more then adequate for a one night stay. We delighted to hear that you had a comfortable nights sleep and loved our free standing cast iron baths. Here at Marmadukes we provide a more personal touch. We hope to see you again in the near future. Kindest Regards, Emily & Team M

"Lovely stay"

5
Jenny W, Chester, United Kingdom 29/05/2019

Spent 2 nights in York and this was a perfect base. 15 minute walk to town. Rooms immaculate, cleaned and re stocked each day. Friendly staff all happy to help. Stored bags so we could go out for the day when we checked out. Did not have breakfast here but believe it's £10 per person. Will definitely stay again.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you so much for your wonderful review and leaving us a wonderful 5 star review. We are a short walk to the city walls, so a perfectly peaceful location in York. We are always happy to help where we can, so always feel free to ask. We will look forward to welcoming you back very soon, we hope. Best Wishes Lucy & Team M

"Hotel is overall great, our experience was tainted by our reception and the rooms en-suite"

5
John T, Belper, United Kingdom 17/05/2019

Okay, in the first to be clear the hotel is located in a great place, quiet, is lovely looking and the room was fabulous. We arrived early, say 11:30hrs, for a 1500hrs check in. We booked in, were told to get what we needed out of our car, and bring the car keys to reception "in case they needed to move it" and return at 1500hrs. No mention was made of "rooms not ready" "lets see if we have alternative", which I've never experienced anywhere before. It was simply stated return at 15;00hrs, fair enough we did. Unfortunately the reception was locked @ 15:00hrs, so whilst we stood outside another "guest" arrived who had the right numbers and soon got reception opened. That guy we learnt was the owner, and a more unassuming seemingly genuinely nice person you won't meet, he apologised and could not have been friendlier or more accommodating. We then received our room keys. The room itself exceeded our expectations and was beautifully appointed. It was let down by the en-suite, which had a heavily scarred bath and wc, there was black spot mould on the joints, cracked tile and a shower that was very difficult to regulate. As it was a 1 night stop-over we didn't complain, housekeeping should have picked this up - it was all very obvious and evident.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect feedback of your stay with us here at Marmadukes Town House Hotel. We are very lucky with our location a short walk away from all of York's attractions but set back down a quiet street. It is lovely to hear that you found the room fabulous. I am terribly sorry that you encountered issues regarding the en-suite and a other resident locking the front door. We do appreciate all feedback so we can make improvements to our product. Upon looking at the logs on your reservation I can see that you checked in onto the systems at 11.04am. At this stage we were still awaiting a number previous residents to check out. We only have a limited number of bedrooms per room type which makes it difficult to accommodate a early check in on occasional days. You can see from previous reviews ,where possibly we always accommodate early check in's. We do require all guests to leave their car keys with the reception team due to the car park been small and the parking bays blocking in other guests. We hope to see you again in the near future. Kindest Regards, Emily & Team M

"What, no HP sauce.....!!!"

5
Bin-The-L-Plates, Stoke-on-Trent, United Kingdom 12/05/2019

I'll come to the odd title at the end, so I'll crack on with the review of Marmadukes. We've some friends over from Wisconsin USA, and we thought we'd plan a trip up to York as we've all not been for a few years. Costed out the usual motel style hotels and pleasantly surprised to find Marmadukes was only slight more expensive. What the heck, we could all do with a treat so we booked 4 rooms. Myself and my wife chose a 4 poster bed double room, the rest a double and two singles. All were excellently appointed and very comfortable. We had a friendly and warm welcome from the reception staff, who looked after our suitcases while we traipsed around York doing the touristy stuff. We declined the delicious looking menus for the evening dining as we were unsure if our plans and timings for the day, but we'll try to dine in on our return visit. I can only speak about the 4 poster room, and it's nothing but praise. Very clean room, extremely comfortable bed and a great bath to soak away the tourist lactic acid in our legs. Breakfast was excellent, and a great choice in the usual breakfast fare. It's easy to make a hash of breakfast and spoil the experience, but we all had an enjoyable start to the day. However.... It's one of my pet hates. Cheap, nasty, rip off sauces at breakfast. Why go to so much trouble to make Marmadukes such a high end establishment to only ruin breakfast with Aldi brown sauce. Sorry, but if it's not HP or Heinz ketchup then it's just not cutting it I'm afraid. I was nearly tempted to knock off a star. Joking aside, please do you best to replace the nasty stuff, it's the little things that make all the difference. I'll be checking when the promised return visit is booked, or do I bring my only bottle. Thanks again, we'll done on a little gem.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review. We are pleased to read you thoroughly enjoyed your stay with us. Our Four poster rooms all have lovely roll top baths which are perfect to relax in after a long day shopping and sight seeing. I am pleased you enjoyed our hearty cooked to order breakfast. I am sorry our brown sauce was not HP, this was an alternative from our supplier as our normal order was not in stock. We will ensure we are back to HP when you return. We look forward to welcoming you back. Kind Regards Adrian

"Excellent Stay"

5
User 07/05/2019

I booked this hotel for my partners birthday and it did not disappoint. We had a suite with its own private entrance. The ‘room' had a kitchen, lounge, toilet room, shower room and a bedroom, it was like a small apartment. Very impressed. The hotel had a bar which was nice to have a drink in before and after heading into York. We reserved a parking space in advance and managed to park in the car park as soon as we arrived. We did have to leave our keys at reception, but our car wasn't moved throughout our stay. Overall, we were extremely impressed with the hotel and would definitely use again the next time we are in York!

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5 star review of your recent stay with us here at Marmadukes Town House Hotel. Our York Suite is a lovely room and large enough to move into! With its own living room, wet room, bedroom and kitchen and tastefully decorated. We are pleased to hear that you were very impressed by the room. We do have a onsite bar and lounges for our guests to enjoy a drink in before venturing into York. We are very lucky to have a small onsite car which due to our central location. This is an additional £9 per night and we do require all guests to leave their car keys with the reception team. We are delighted to hear that you was very impressed and will be returning to stay with us. Kindest Regards, Emily & Team M

"Lovely stay"

5
nikkijjones, Helsby, United Kingdom 07/05/2019

We decided last minute to go away for our first anniversary as it was a bank holiday I looked on Expedia for somewhere in York and 5 hotels were available. I was after something a bit different and after scrolling through Marmadukes rooms I found their loft suite. Though it was over my pricing budget I couldn't resist. Easy to find, easy check in and room had the initial wow for my husband as he had no idea. Room was lovely and clean, little issues with broken blinds, taps loose and the hardest mattress I've ever slept on but these things aren't an issue with overall experience. It's a shame the restaurant was closed both nights we're there as I was looking forward to a lazy first night with a bath in the gorgeous bathroom and room service but we popped out for a curry after a few drinks in the bar. We will be back xx

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us here at Marmadukes Town House Hotel. Our Loft Suite is a perfect room to spend you Anniversary weekend in with a living room, bedroom, barrel sauna, free standing cast iron bath and double shower! We are delighted to hear that you found the room clean and lovely. I am sorry to hear that you the mattress was too firm for your personal preferance. I will be looking into the taps and blinds. We are very lucky to have The Park Restaurant onsite which offer a set Four Course or Seven Course tasting Menu. They do currently close on Sundays and Mondays however they are looking into opening on these days in the near future. We look forward to welcoming you back in the near future. Kindest Regards, Emily & Team M

"bad nights sleep"

3
wyer, yorkshire 05/05/2019

terrible bed weird springy mattress bad nights sleep woke up with bad neck and the next morning whilst getting ready for my daughters wedding the next morning water came pouring in from the room above apparently the staff knew about this problem and you could see the cracks on the ceiling where it had happened before but obviously the hotel hadn't rectified this problem

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
We do appreciate all feedback so we feedback so we can make continuous improvements. I am terribly sorry that the mattress was not to your personal preferance. I can assure you that the team were unaware of the issue regarding the leaking ceiling. I wish you had of stressed you concern to the team as we could of moved you into an riveter room for your stay. We do hope to see you again in the near future to see that this is not our usual standard. Kindest Regards, Emily Ullathorne

"Slightly unimpressed"

3
User 03/05/2019

Nice house ,excellent reception,room and bed very comfortable. Excellent breakfast. The only drawback was, the morning sun streaming through the partly open blinds, which were heavy material, exposed a heavy concentration of house dust in the air which increased when the heavy drapes were moved.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you George for your review of your recent stay with us here at Marmadukes Town House Hotel. We are pleased to hear that you appreciate our Beautiful Victorian property and for your room and bed very comfortable. Thank you for mentioning our amazing team who are always on hand to help. I am terribly sorry that the sun streamed through the curtains in mornings. All of our curtains are made from heavy vintage material. We are currently in the process of getting these cleaned, as you can appreciate this must be complete by a specialist company. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Beautiful Hotel"

5
alexmQ7779UN, Glasgow, United Kingdom 28/04/2019

Just returned from a 2 night break at this hotel and I could not recommend it highly enough. It's a great location in a quiet street about a 6 or 7 minute leisurely walk to York Minster. Ideal base to explore the city. Our room was fantastic with a roll top bath and four poster bed. Clean, warm and of a very high standard. Highly recommended and we will stay here again on our return to York

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent review for Marmadukes Town House Hotel. We greatly appreciate you mentioning our centrally located hotel to the city walls and all what York has to offer. We are so pleased you appreciated your Four Poster and hopefully enjoyed a long soak in these deep baths. We can't wait for you to return. Very Best Wishes Lucy & Team M

"Three night break in March"

5
Tony A, Kent UK 19/04/2019

Very nice well run hotel within easy walking distance of shops and attractions. The staff are very friendly and make your stay a delight. The rooms are very nice and spotlessly clean. There is even parking available at reasonable cost if you book in advance. But be aware that you need to leave your keys with reception as the car park is small and your car may have to be moved to allow another guest to get their car out. Not sure how insurance companies would view any damage if one of the staff is driving the car. We only had breakfast there which was really great and set us up for the day. We arrived on a Sunday and the restaurant was closed that and Monday evening which was a bit disappointing as they have great reviews. Not sure if its closed every Sunday and Monday. I would not hesitate to stay there again when I visit York again.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review. All the team here do try our best to make guests stays as enjoyable as possible. I am pleased you received this great service. Parking on site is available at an additional £7 per night and as you mentioned we do require guests to leave their car keys at reception due to the layout of our car park. In the 4 years i have been with the company i have not known any staff member to damage a guests car however should this happen we are all fully insured. Unfortunately our on site restaurant do close for Sunday and Monday evenings however a 10 minute stroll down the road and you will find our 2 fantastic sister properties The Guy Fawkes Inn + The Lamb & Lion Inn who both serve fantastic hearty British pub food. We do hope you decide to stay with us again in the future. Kind regards Adrian

"Good location"

4
Frank M, melbourne 17/04/2019

Property is located in a quiet one way street approx 10 minute walk from the old town of York. Although property advertises a restaurant, at the time of our booking, you had to make a pre booking and there was no guarantee that the restaurant would be open. Prices quoted for an evening meal were quite high. We did not use this service. Other dining options are closer to the old town and are not “close” by. Breakfast was of a good quality and good range. Staff were friendly. Room did not feature a fridge of any description and did not have a dedicated shower (only a hand held shower). Bath did not drain well with water up around your ankles after using the hand held shower. Internet worked well. Room oiled be regarded as having to much old style furniture but that is a “taste” issue.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. Through out the building we have tried to retain as many of the original features as possible and kept the decor in keeping also, I am sorry that this was not to your personal preferance. We are very lucky to have The Park Restaurant onsite, they offer a set 4 course or 7 course Tasting Menu. We appreciate that the fine dining experience is not to everyone preferance, we can however point you in the direction of near by Restaurants. Thank you for mentioning our amazing team who are always on hand to help. Some of our rooms have baths and some have showers, if you do have a preferance we do ask to be advised prior to check in so we can allocate you the most suitable room. We do not have fridges in the rooms however we can store items in the fridges downstairs. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Night away with the wife. "

5
scottu776, Nottingham, United Kingdom 11/04/2019

Booked the hotel through booking.com for a price similar to that of your budget hotel chains, but got a lot more vfm. The hotel is situated approximately a ten minute walk from the centre of York with car parking at a small cost. Staff were very friendly, professional and knowledgeable about York with a map being provided and directions given before heading off for the day. Room was very clean and the bed was extremely comfortable. The bar only had Peronni on draught with a selection of bottles and cans in the fridge. Will definitely be using this hotel again when visiting York.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5* review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. The majority of the team have grown up in York and are very knowledgeable with the area and best tourist attractions to see in a short space of time. They will greatly appreciate your kind comments. We are please to hear that you found your room very clean and comfortable. We look forward to welcoming you back in the near future. Kindest Regards, Emily & Team M

"Lovely, romantic hotel!"

5
User 08/04/2019

This place was lovely! Very welcoming staff who showed us to our room! Extremely comfy bed (one of the double deluxe rooms in the annexe) and massive shower! We had a lovely stay and a very relaxing time! On our way out they even looked through a pile of vouchers at reception to see if they could save us any money on the attractions we were interested in (unfortunately they couldn't but we appreciated the gesture). Only *tiny* issues: 1) not enough toiletries provided for two people- barely for one! 2) a couple very visible cobwebs left in harder to reach places (bathroom ceiling, behind tv etc. 3) there is a cat who lives nearby who they let into the building (not into the rooms!) who they will remove if it bothers you, so be careful if you have severe allergies/ phobias! Still, not enough to remove any stars, would definitely recommend! :)

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect scores and kind comments of your recent stay with us here at Marmadukes! All of our team work extremely hard to ensure that all of our guests enjoy their stay with us. I am sorry that the team was unable to find you any vouchers for your time in York. We are pleased to hear that you had a lovely and relaxing stay with us and found the shower large. I am sorry to hear that you did not receive enough toiletries, If you had of made the team aware we could of brought so more into your room for you. As you can see from our previous reviews our Housekeeping standards are very high, I am terribly sorry that you found cobwebs in your room. Alfie our neighbours does love the attention he receives from our guests, on the odd occasion he does sneak into the Annex building or does get let in by other residents. Thank you for recommending us, we hope to welcome you back in the near future. Kindest Regards, Emily & Team

"Lovely hotel"

5
Wingz68, Stone, United Kingdom 02/04/2019

Stopped for the weekend in a four poster bed room. Really liked the period decor. Breakfast was lovely as well. Service was really good too. Unfortunately the room doesn't have a shower and the bed was too hard for my taste. Would definitely return.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5* review of your recent stay with us here at Marmadukes Town House Hotel. We are thrilled to hear that you appreciated our Beautiful Victorian building and decor. All of our team work extremely hard to ensure that all of our guests enjoy their stay with us. Some of our rooms have baths and some have showers, if you do have a preference we do ask to be advised prior to check in so we can allocate you the most suitable room. We look forward to welcoming you back in the near future. Kindest Regards, Emily Ullathorne

"Customer service at its best.."

5
Lucy_Rose9d, staffordshire 31/03/2019

Booked a room for my partners birthday at one of the Sister hotels to the Marmaduke. After being disappointed with the room, Laura at Guest relations (if not a Manager should become one) quickly and efficiently was able to secure us with a room at the Maramduke. All of this without any fuss or effort, and with a high level of Customer Service offered throughout. Room was wonderful, spacious, relaxing and clean. Breakfast was 5* served promptly with plenty of choice, by friendly staff. Upon check out the staff even offered to keep hold of our bags so we could enjoy our last few hours in York. Didn't make use of the car park however this too looked safe and secure. Wouldn't hesitate in staying here on future trips to York, or recommending to friends and family. Cannot thank you enough, once again to Laura and the team. Lucy and Dan.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Wow, Thank you Lucy & Dan for your wonderful 5* review of your recent stay with us! Thank you also for your kind comments regarding Laura, this has put a smile on her face this morning. All of the team are extremely customer service driven. It is lovely to receive such positive feedback. We are delighted to hear that you found you room spacious and clean. Hopefully our hearty Yorkshire breakfast set you up for your busy day and exciting day in York getting your wedding rings! Thank you for highly recommending us. We hope to welcome you back in the near future. Kindest Regards, Emily Ullathorne

"Trip away "

4
User 31/03/2019

We have stayed at this hotel several times now. Really nice place to stay, staff are very friendly and the hotel is in a good location. There is real olde world feel to the rooms which is very fitting for York. The bar offers a good selection of gins as well. Had breakfast on our first morning which was also very good. The hotel is only a short 10 minute walk from the centre but far enough out of the way that it avoids the noise and crowds. Staff are helpful and friendly as well.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful feedback of your recent stay with us here at Marmadukes Town House Hotel. It is lovely to see returning guests! We are very lucky with our location, a short walk away from all of York's attractions set back down a quiet street. We love our beautiful Victorian building and have tried to retain as much character and charm through out the buildings as possible. Hopefully our hearty Yorkshire Breakfast set you up for your busy day in York. We hope to welcome you back in the near future. Kindest Regards, Emily Ullathorne

"Great Hotel"

4
511dannyf, East Sussex, United Kingdom 30/03/2019

Stayed for two nights on 27th and 28th March, visiting my York University student son. Parking was easy (booked in advance) and reception was good. Staff were very friendly throughout stay. Room was at top of hotel and was perfectly adequate for my purposes. Heating was off however and I didn't see any instructions on how to turn it on (and don't really think I should have to!), however this wasn't really a problem. I loved the antique quirky furnishings which were a welcome departure from the usual corporate look of the hotels I tend to stay in. Bed was really comfortable and I slept well both nights. Breakfast was great and I was delighted to see a vegan option on the menu. Someone obviously has their finger on the pulse there! Location was also very good, being in a quiet residential street 10 minutes walk from the city walls. Great value for money and will definitely stay again next time I'm in York.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. On the property we do have a small onsite car park which does need to be pre booked. I am pleased to hear you loved the decor in our beautiful Victorian property. Thank you for mentioning our amazing team who all work extremely hard to ensure that all of our guests enjoy their stay with us. Sorry to hear that the radiator was not turned on, this is controlled by the thermostat on the radiator. If you had of made the team aware we could of turned this on for you. Hopefully our hearty Yorkshire breakfast set you up for your busy day in York. We hope to see you again in the near future. Kindest Regards, Emily & Team M

"Classic Style and Comfort"

5
25gdc, Melbourne, Australia 21/03/2019

Regrettably only a one night stay at this very stylish, classic hotel. Our room was well appointed with a lovely big bath that my partner just loved after a day of sightseeing and shopping in York. A perfect spot for that romantic stopover with a wonderful evening meal in the elegant restaurant to top off the visit. Helpful and friendly staff made for a very pleasant experience A trip highlight .....

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5* review of your recent stay with us here at Marmadukes Town House Hotel. We a very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. The Park Restaurant do offer a fabulous dining experience. We are pleased to hear that you found your room well appointed. Some of our rooms have baths and some have showers. All of the team work extremely hard to ensure that all of our guests enjoy their stay with us, they will greatly appreciated your kind comments. We hope to see you again in the near future. Kindest Regards, Emily & Team M

"Disappointed"

2
User 19/03/2019

Room very small and not like the picture. The four poster was very unstable and was like sleeping on a boat. Swayed every time you woke up. Wasn't asked if we wanted dinner Charge for car park which is all the staff seemed concerned about. Wasnt asked if everything had been ok with my room Unable to sit at dressing table to do hair and make up as mirror way too high.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you Virginia for your feedback, we do appreciate all comments to make improvements. Our Four Poster Rooms are one of the largest room types, I am shocked to hear that you found the room small as the room is a very reasonable size for a multiple nights stay. This is the first time we have had any comments regarding beds swaying, we will have to look into this. Unfortunately we do not offer cotton wool balls nor do we advertise having these. As you will of seen from the car park all of our bays do block other vehicles in. Due to this we are extra vigilant as to where guests park and retaining their car keys. We do not want to block other guests vehicles in resulting in them not been able to leave. If you had of made the team aware of your concerns during your stay with us we could of moved you into an alternative room. I am sorry to hear that we was not the right hotel for you. Kind Regards, Emily Ullathorne

"Charming hotel in excellent location "

5
susanp781, Falkirk, United Kingdom 16/03/2019

This was our first visit to York, but certainly won't be the last. I would happily return just to stay in this lovely hotel again. The city of York is so beautiful and quaint, and Marmadukes hotel is in keeping with the rest. We got a lovely welcome on arrival, and were shown shortly after to our room. It was a good size and bright with dual aspect windows, and a large, fresh bathroom. I recommend having breakfast in the hotel. The hot food is cooked to order, and delicious, and the lady serving it is lovely. Overall this is a beautiful traditional hotel, with antique furniture and original art on the walls. So much nicer than one of the boring, modern hotel chains. Highly recommended, we will definitely be back.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5* review of your recent stay with us here at Marmadukes Town House Hotel. York is such a beautiful city with so much to see and do and full of character. Our Victorian building was built in 1881 we have tried to retain as much character and features as possible. We are pleased to hear that you found your room and bathroom a good size. Hopefully our Hearty Yorkshire Breakfast set you up for your busy day exploring York. All of our breakfasts are cooked to order. All of our team work extremely hard to ensure that all of our guests enjoy their time with us. They will greatly appreciate your kind comments. Thank you for highly recommending us! We look forward to welcoming you back in the near future. Kindest Regards, Emily & Team M

"Fantastic Value For Money"

5
User 15/03/2019

Only a short 15minute walk from York's beautiful City Centre, this townhouse is pretty much perfect The accommodation is luxurious, almost boutique The staff were extremely welcoming, all of them were great - got to give a special shout out to the lady serving breakfast - she couldn't have been better, especially when my cousin & 2 young children arrived Ridiculously great value for money

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5* review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. All of the team work extremely hard to ensure that all of our guests enjoy their stay with us. Joanna works extremely hard, I will pass you kind comments onto her, she will be delighted! We hope to see you again in the very near future. Kindest Regards, Emily & Team M

"Anniversary stay"

5
Charlie763, Cumbria 11/03/2019

We have just returned from York after spending last night in Marmadukes. This is our 3rd visit to this lovely hotel, and will certainly not be our last. We've visited around the same time over the last 3 years to celebrate our wedding anniversary and once more had a fantastic time. Our room was large and was beautifully decorated in furnishings to match the rest of this lovely Victorian townhouse, with ample space and a lovely large bathroom. The room was warm and cosy which was very much appreciated due to the very cold weather outside, as was the more than ample supply of tea and coffee. Breakfast was lovely, lots of choice, and all being cooked to order. The service provided by all staff was outstanding once more, they were all extremely friendly and helpful with nothing being too much trouble for any of them. Thanks all for another wonderful stay - see you next year (if not hopefully before!!)

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your fabulous 5* review of your recent stay with us here at Marmadukes Town House Hotel. We hope you enjoyed yet another anniversary stay with us, and Betty's lunch. All of our room do vary in size and slightly in decor, however they are all in keeping with our beautiful Victorian building. 513 is a lovely bright Four Poster Room. We are pleased that you found the room well equipped and enjoyed our hearty Yorkshire breakfast. Thank you for mentioning our amazing team who are always on hand to assist. We hope to welcome you back in the very near future. Kindest Regards, Emily & All of Team M

"Lovely stay"

4
User 20/02/2019

Really enjoyed our stay at Marmadukes. Loved the old fashioned, vintage decor. The service was excellent. Staff were friendly and helpful. Our hotel room was spacious and comfortable. The bathroom was excellent with a lovely deep bath. It's so close to the city walls and so you're in the centre of York within 10 minutes. Decently priced. Definitely recommend.

"Anniversary"

5
User 20/02/2019

We stayed here on our wedding night 2 years ago and had incredible service the first time round. We returned for our 2nd anniversary and first child free night and were not disappointed. Friendly helpful staff, lovely room, and delicious breakfast again. We will definately be back.

"Not the best nights sleep"

2
User 20/02/2019

Alas, the rooms were tired and the age of the property meant we heard everything from creaking floorboards to the jokes from the bar among all the pipes and other bathroom novelties ! A lovely location and pleasant surroundings however. Likely just lucked out with the room

"Overnight stay"

5
Lozza46, Bradford, United Kingdom 19/02/2019

This is the second time staying at Marmaduke town house, although this time we weren't in the main building, it is still however a very beautiful place. All the staff are extremely friendly and helpful and always on hand to offer advice. Our room this time was slightly disappointing, it was a king size bed with a double mattress on, which not only looked out of place but was a little uncomfy,having said that, we still had a decent night's sleep! Breakfast in the morning was very pleasant and delicious! Would definitely recommend

"Traditional rooms, great staff, lovely breakfast"

4
YJ A, York, United Kingdom 19/02/2019

The food and the staff at Marmadukes are two very good reasons to visit, both were exceptiona,l with the cooked breakfast being a particular highlight. As can be seen from other reviews, everyone will have a different take on the rooms, depending on their own needs and expectations I guess. We stayed in a charming, bright room with big antique furniture at the top of the adjoining building, and awoke on Sunday morning to the sound of pigeons cooing and church bells ringing. Maybe not all guests would appreciate this type of ambience but it is very much in keeping with the age and style of the property and indeed the city itself, and it feels like you are staying in a York of times gone by. Like another reviewer, I noticed the brightness of the emergency lighting when I woke in the middle of the night and also, long-legged hubby found it a bit awkward sleeping in a bed that had a frame at the bottom. But neither of these would stop me highly recommending a stay here. I think the thing to do if you had any concerns would be to contact the hotel directly and ask them to suggest the best room for you as I understand that all the rooms are individually styled and some may have features that suit you better than others. Just a word about parking - the car park is quite small and we couldn't get a space but were fortunate to arrive at 4pm on a Saturday when we could park on the street for the weekend without restriction. If you are staying during the week, it might be an idea to check out the parking options.

"Lovely rooms"

5
Andrea2470, Barnsley, United Kingdom 11/02/2019

Recently spent the night in one of the small double rooms. I must say it was larger than expected and finished to a high standard. Good quality bed linen and towels.The staff on both check in and check out were very pleasant.The hotel is situated a five to ten minute walk to the Minster. The hotel has parking at a charge, however I stayed on the Sunday so the street parking directly outside was free until 10 am the next day. Would stay again.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5* review of your recent stay with us here at Marmadukes Town House Hotel. Our rooms do vary in vary in size depending on room type with our Petite Executives been the smallest of our double rooms, we are pleased that you found this larger and finished to a high standard. Thank you for your kind comments regarding our team, they all work extremely hard to ensure that all of our guests enjoy their stay with us. They will greatly appreciate your kind comments. We hope to welcome you back in the near future. Kindest Regards, Emily & Team M

"Lovely stay."

5
Misski159, Shipston on Stour, United Kingdom 09/02/2019

Stayed for two nights in February, thur & fri. Can't fault it. Staff helpful and friendly from reception to the bar and restaurant. Style and decor was perfect for us (maybe not for those that like ultra modern) with beautiful fabrics and furniture throughout. Four poster was super comfortable. Location is ideal being just off the main road into York so all the advantages off being walking distance from the city walls but without any of the accompanying noise. Breakfast was fab. Really handy to have parking at the hotel at a reasonable cost. Would definitely return.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5* review of your recent stay here at Marmmadukes Town House Hotel. It is lovely to hear that you could not fault your time with us! We do have a beautiful Victorian building we have tried to retain as much character as possible we are delighted that you love it as much as us. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. We do have a small onsite car park which is an additional £7 per night and we do require all of our guests to leave their car keys with us at reception. Hopefully our hearty Yorkshire Breakfast set you up for your busy day ahead. We look forward to welcoming you back in the near future. Kindest Regards, Emily & Team M

"Wonderful stay close to the city centre."

5
sarahmaloney1, Manchester, United Kingdom 03/02/2019

I stayed two nights at the Marmadukes Town House when I was graduating from university. The breakfast was excellent and the staff very helpful when I wanted to book an extra night at the hotel. The rooms were large and very clean. The city centre is just a short 10 minute walk away. Ciaran was particularly helpful showing us to our room. I would definitely stay again.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5* review of your recent stay with us here at Marmadukes Town House. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. All of our rooms do vary in size depending on room type, we are pleased that you found your rooms large. The housekeeping team will appreciate your kind comments as they work extremely hard to ensure our high standards are met. Hopefully our Hearty Yorkshire Breakfast set you up for your busy days! We hope to see you again in the near future. Kindest Regards, Emily & Team M

"Great nights stay"

5
Freedom19100403397, Peterborough, United Kingdom 20/01/2019

it's a Beautiful hotel and the service was great and very friendly. The room was nice and the bed very comfortable. Nice and clean too! The breakfast was fab! Would 100% recommend to anyone. Ecpecially for a couples weekend away.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky to have such a beautiful Victorian property! All of the team work extremely hard to ensure that all of our guests enjoy their stay with us, especially our amazing housekeeping team! They will greatly appreciate your kind comments! Hopefully our hearty Yorkshire breakfast set you up for your busy day exploring York! Thank you for highly recommending us. We hope to welcome you back in the near future. Kindest Regards, Emily Ullathorne

"Short stay"

3
User 20/01/2019

Emergency light in the room, lit the room up all nigh, causing two sleepless nights,Breakfast room was cold, breakfast was poor, eggs under done and slimy, beans on toasters embarrassing, hardly any beans with the toast.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you Paul for your review of your recent stay with us here at Marmadukes Town House Hotel. We do appreciate all comments so we can make improvements. Due to fire regulations we are required to have the emergency lights installed in all of our bedrooms, this is not only for our safety but most importantly our guests! I am sorry that encountered issues with your breakfast, as you can see from previous reviews this is not our usual standard.I hope that you advised the breakfast team so we could provide you with alternative breakfast. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Ace hotel, great staff, would recommend"

5
User 18/01/2019

Had a fab trip with my partner, made to feel welcome, lovely room and central location. The bar was open till the early hours and there's a large front room to relax in which had a very homely atmosphere... would stay again in a heart beat!

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, set back down a quiet street but only a short walk away from all of York's attractions. Our bar is open to residents until 2am, we have two large lounges for guests to use and relax in. Thank you for mentioning our amazing team who are always on hand to help. We look forward to welcoming you back in the near future. Kindest Regards, Emily Ullathorne

"Great hotel and lovely staff!"

5
User 09/01/2019

Got a last minute deal for a 1 night stay at Marmadukes, the room and location were great and staff were lovely. WiFi in the bedrooms was not very good but I would definitely stay again that being said!

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us here at Marmadukes Town House. We are delighted to hear that you enjoy your stay with us. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. Thank you for mentioning our amazing team who are always on hand to help. We are sorry that you encountered issues with the WIFI. This has been logged with the provider. We look forward to welcoming you back in the near future. Kindest Regards, Emily Ullathorne

"Average"

3
sheilaMerseyside, Whiston, United Kingdom 06/01/2019

Stayed for the weekend first impression wasn't brilliant as we arrived at two but were told we couldn't check in till three. When we returned we didn't like the room as it was very compact and only had a shower we asked if we could have one with a bath and were moved immediately,so that started us off on a good footing. Second night of stay got hardly any sleep as the people in the room above were talking extremely loud and banging cupboards and just generally very loud. On checking out at first they couldn't find our car keys and almost gave us someone elses.We told them about the noise last night and just apologised,no offer of a discount. Honestly think the place were they store the car keys and the way they are placed is very insecure and open to theft.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your feedback of your recent stay with us here at Marmadukes Town House Hotel, We do appreciate all feedback so we can make improvements to the business. Our check in time is 3pm, if you arrive prior to this we can store any luggage and vehicles whilst you explore you or we can get you some refreshments in one of our lounges. I am pleased to see that we could move you into an alternative room for your stay that had a bath. We are sorry to hear that you encountered noise issues during your last night with us, We do always hope that our guests are respectful of other guests staying with us. If you had of made the team aware at the time we could of spoken to the room above you. We have not had any issues in the past regarding missing keys nor theft, I can assure you that they are in safe hands. We hope to see you again in the near future to see our continuous improvements. Kindest Regards, Emily Ullathorne

"Birthday treat"

5
User 03/01/2019

Stayed for a one night birthday treat and had a lovely time. First stayed in 2010 for our wedding accomodation. A charming hotel with lots of wonderful features. The staff were fantastic. Friendly and personable. The breakfast was lovely and a good variety. You have to pay for parking but you are so close to York that 7 pounds is reasonable. Thank you for a relaxing stay we will see you again

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5 star review, and we are thrilled that you selected here to celebrate your birthday. Thank you for mentioning our wonderful team here who will always go the extra mile for you. All of our breakfast offerings are cooked to order and any dietary requirements you have, please let us know and we will happily help ensure this happens. Thank you for your review and cheering us all up here. Best Wishes Lucy & Team M

"Very dated and overpriced "

2
jollyhouse, england 01/01/2019

Weekend visit. Hotel very dated and the bedroom uninviting. Roll top bath with hand held shower with very short hose also with the shape of the bath was impossible to use the shower without wetting the floor. The bathroom was huge so would be better fitting a shower cubicle. The hotel was expensive at nearly £200 a night and parking was £7 and breakfast was not included we had to pay extra and it was nothing special. On the plus side it is within 5 minutes walk of the minster and centre. Would not return or recommend.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
We are sorry that you found Marmadukes Town House Hotel dated, we are a traditional hotel with character and not a streamline chain and if this was what you was expecting we are not this. We pride ourselves on old fashioned hospitality from service to bedroom offerings, which I agree it is not for everyone and larger hotels can offer a more impersonal approach. All of our Four Posters have roll-top baths however we do offer showers in our Executive and Deluxe Double Bedrooms. Within December and especially around the New Year time prices can be higher than normal across York, you can find great deals especially in January to stay with us. We charge £7 per car which is more than reasonable as we have limited bays and this is always necessity to pre-book. We are sorry that you will not be retuning, however I do hope potential future customers reading this that will not be dissuaded from staying. Kindest Regards Lucy Neville

"york break"

4
User 24/12/2018

Me and my wife stayed for 2 nights in this lovely hotel close to the centre of york we both liked the way the hotel was decorated and furnished,the staff were very friendly and helpfull.the cooked breakfasts were very tasty,car park charge of £7 per night is reasonable compared to other hotels we have stayed in at york.the room we stayed in was 504 the room is very nice but the bed was uncomfortable.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review. We are well situated in York to be only a 10 minute leisurely stroll to all the city's great attractions. I am pleased to read you liked the hotel decor and how its furnished. We do charge an additional £7 for parking however as you mentioned this is reasonable when compared to most city center hotels. I am sorry the bed wasn't to your liking on this occasion, if you decide to return again please make a member of the team aware prior to your arrival and we may be able to offer an alternative room. Kind Regards Adrian

"Very Comfortable, Very Cosy, Very Central"

4
paulhO5881DC, Copthorne, United Kingdom 17/12/2018

We have just returned from a five night stay in this very comfortable hotel in the beautiful city of York. The hotel is situated in the Bootham area of the city and is just a ten minute walk to the city centre. When you book the Marmadukes they send you a very helpful and comprehensive confirmation email. A week before travelling the hotel will resend the email as a reminder. There is, in my opinion, one omission from this email but more of that at the end of this review. Our room was decorated and furnished in a Victorian/ Edwardian style and was very comfortable and spotlessly clean. The room was serviced daily to a high standard during our stay. The general areas of the hotel were decorated and carpeted to a high standard, as were the lounges and dining room. Breakfasts were excellent, plenty of choice, both cold and cooked choices. Staff were lovely, attentive, very friendly and professional throughout our stay. If you are driving to York I recommend that you pay for guaranteed parking at Marmadukes for the length of your stay. Parking is limited around Bootham and quite costly in the city. The couple of points I would make are - in the confirmation and reminder emails sent by the hotel it should be mentioned that the balance of one's account is payable upon arrival. We arrived before 3pm and although we knew our room wouldn't be available, the offer of tea(which I would have willingly paid for) and a chill out in the lounge would have been very welcome after a four and half hours drive from Sussex to York. That said, if you are a tourist or a businessman looking to stay in York then the Marmadukes offers terrific value for money.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and writing a review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. Thank you for mentioning our beautiful Victorian building which is full of character and original features! All of the team work extremely hard from check in to check out to ensure that all of our guests enjoy their stay with us, I will pass your kind comments onto our fabulous housekeeping team. Up until recently all of our room rates, direct and via third parties have been payable upon check in and include breakfast. However some of the new rate are payment at the time of booking and excluding breakfast. I will look into seeing if this is possible moving forward, thank you for your suggestion. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Marmadukes"

3
User 16/12/2018

This is a lovely hotel very close to the center of York. Parking is available on site, for the small charge of £7 per night, which is very handy. We had room 504 which is in a building next to the main hotel. The room itself was nice enough, with rolltop bath in the ensuite. This room seemed to be very basic compared to the ones in the picture's. For those who prefer showers, there was no seperate shower cubicle. Didn't matter to us though. The only thing that i have marked them down for is the bed! The mattress was very uncomfortable, and was actually too small for the king size bed frame. It was so soft and saggy that my partner fell off the bed in the night. I hardly slept at all as everytime somebody moves the bed creaks and the mattress springs up and down. Probably the worst nights sleep i've ever had in a hotel. Breakfast was nice, and there is a lovely lounge area in the main hotel. I have to say that for this very basic room, the £204 charge was very expensive, even for York. Obviously i can't comment on the other rooms, and i'm sure the larger more ornate rooms are probably worth the money.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for reviewing your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location a short walk away from all of York's attractions but set back down a quiet street. Due to our central location we are situated on a permit holder's only street but we do have a limited onsite car park which is an additional £7 per night and we require all guests to leave their car keys with us at reception. Some of our rooms have baths and some of our rooms have showers, if you do have a preference we ask to be advised prior to check in so we can allocate you a room best suited to your requirements. We are sorry to hear that the mattress wasn't to your preference, if you had of made the team aware of your concerns regarding the bath and bed, we could have moved you into an alternative room for the duration of your stay. All of our rates are set via head office, December is a very busy time in York with the snooker championship and the Christmas markets. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Lovely Hotel!"

5
Johnlobster, Morpeth, United Kingdom 13/12/2018

Stayed here at the weekend and thoroughly enjoyed it. Quirky old fashioned style hotel with very helpful staff. Situated in an ideal location it is a 10 minute walk to the town centre. Absolutely delicious breakfast here well worth the £10.Rooms are comfortable and well equipped. A most enjoyable stay would definitely recommend it.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and leaving your recent review for Marmadukes Town House Hotel. We are so pleased you appreciated Marmadukes and our old quirky ways, thank you for mentioning our helpful team and that we are situated in a perfect location, being only 10 minutes away from the city walls. We are so pleased you recommend us and hopefully we will see you return very soon. Kindest Regards Lucy & Team M

"Another lovely stay at this boutique hotel"

5
User 09/12/2018

Stayed here before and the location is great. Just a 10min walk into the centre of York. They've a small bar and a highly rated restaurant too. Rooms are lovely but all different and not the same size so ask if you're unsure. The staff are great and always give us good tips on where to eat and drink. They pre-booked a taxi for us at night but when it didn't turn up, they dropped us off instead, which was a nice gesture. One thing to note, there's a £7 overnight charge to park in the car park. The streets around are all permit holder only!

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent and most wonderful five star review. Thank you for your kind comments regarding the knowledgeable team and for mentioning our perfectly peaceful location. We do have limited pre-bookable car parking charged at £7 night. Thank you for your lovely review and we can't wait for you to return back to us. Kindest Regards Lucy & Team M

"City break"

4
User 02/12/2018

We had one night away in York, so we could visit the Christmas markets and look around the centre. We booked a night at Marmadukes. Advantages - friendly and helpful staff, lovely bedroom, nice lounge area downstairs. 10 minute walk from the Minster, so close to the centre. Fine cuisine, although my wife is more fussy so we had something from the bedroom menu downstairs, so we didn't have this. Good breakfast. Disadvantages - limited parking and you have to leave your key behind the reception incase it needs moving, plus it's £7. I did notice a car park on the road behind though, so not too far away. With this hotel being so close to the centre of York limited parking is not a suprise. Lovely bath, but we just had a loose shower from the tap, each room will be different I'm sure and be careful as this dripped down the back of the bath when running the bath.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your feedback of your recent stay with us here at Marmadukes Town House Hotel. This time of the Year is a fabulous with the Christmas Market and all of the decorations up in York. Thank you for mentioning our amazing team who all work very hard, they will appreciate your kind comments. Hopefully our Hearty Yorkshire breakfast set you up for your busy day ahead. Some of our rooms have baths and some have showers, if you do have a preference we do ask to be advised prior to check in so we can allocate you the most suitable room. Unfortunately the car park at the back of the hotel is owned by the bingo hall and is not a public car park, we have enquired about purchasing some of the land but this was declined on there behalf. There are neighbouring car parks less than a 10 minute walk away which have an hourly tariff of £2.80. We do hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Great hotel"

5
ManUpNorth, Hartlepool, United Kingdom 29/11/2018

Just spent 3days at this lovely hotel. The staff are great very pleasant and helpful. Room was good size and had usual tea/coffee and toiletries. We also booked a 4 course evening meal at The Park the hotels restaurant the meal was wonderful. If your heading to York give both a look.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect feedback from your recent stay with us here at Marmadukes Town House Hotel. We are delighted to read that you found your room a good size and well equipped. Thank you for mentioning our amazing team who all work very hard to ensure that all of our guests enjoy their stay with us. The Park Restaurant do offer an amazing dining experience which is not to be missed when visiting York! We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Fantastic room and amazing food "

4
Stretton W, Hornsea, United Kingdom 29/11/2018

Stayed here after reading in the Yorkshire Food Guide about the restaurant in the hotel called The Park. We stayed in the loft suite which is a really nice room but in need of a little bit of tlc. Marks on walls, hot tap loose but overall a lovely suite to stay in. Oh and a fantastic sauna in the bathroom! Slight problem on checking out when I was nearly charged again but all sorted with very friendly staff. A great place and I'm sure we will be back.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and reviewing you recent stay with us here at Marmadukes Town House Hotel. The Park Restaurant do offer an amazing dining experience, we are pleased that you enjoyed this. Our Loft Suite is a lovely room with a free standing cast iron roll-top bath, barrel sauna and double shower, why would you need to leave? I have advised the maintenance team this morning of the issues you had addressed. Apologies regarding the confusion with myself upon check out. We look forward to welcoming you back in the near future. Kindest Regards, Emily Ullathorne

"Good location & Friendly Staff"

4
connorw899, Blackpool, United Kingdom 26/11/2018

Stayed here over the weekend after a last minute trip to York. Staff were friendly & helpful, room was clean and tidy. The hotel is a stones throw away from the centre of York but within a quiet area for a decent night sleep.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review and thrilled you found our team friendly and our location perfectly accessible to all of York's exciting offerings. We hope we have the pleasure of welcoming you back very soon. Kindest Regards Lucy & Team M

"Amazing"

5
christinedeering12cd, Greater Manchester, United Kingdom 21/11/2018

Stayed here whilst visiting harrogate & York we had theatre ticket booked & called ahead of time to see if we could have room a bit earlier & wasn't a problem had a fantastic room very spacious & scrupulously clean had a very comfortable night sleep & a lovely long soak in the roll top bath breakfast was the best I have had in a long time & everyone at Marmaduke was very friendly & helpful we will definitely be back.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent and most amazing review, we are truly appreciative or you honouring us with a five star review. We are thrilled to read that you enjoyed a comfortable stay and enjoyed a soak in one of our roll-top baths, thank you for mentioning our cleanliness as we are honoured to have such an amazing housekeeping team. Thank you for mentioning all the team and cheering us all up with your kind words. We hope to see you return back to us very soon. Kindest Regards Lucy Neville

"Stones throw away"

5
VwBob65, York, United Kingdom 15/11/2018

10 minute walk to city wall. The Staff where really helpful and polite. Our Room was nice and clean. He Breakfast was really nice. The bar was open till 2am. Only downside was had to pay for parking on site. £7 although it would probably cost alot more if we had parked in a car park so dont let this detract from your experience, but most of all no brown sauce for breakfast!!

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. We do have a couple of cosy lounges for our guests to use and relax in as well as a bar that is open until 2am. Thank you for mentioning our amazing team who all work very hard to ensure that all of our guests enjoy their stay. We do have a small onsite car park which is an additional £7 per night. Hopefully our hearty Yorkshire Breakfast set you up for your busy day ahead. I am very surprised that there was not any brown sauce at breakfast. The brown sauce is in the trio of sauces, if you had of made the Breakfast team aware we could of provided you with some. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"York Getaway."

5
andrewproudfoot, Glenrothes, United Kingdom 02/11/2018

Made to feel very welcome from the minute wee arrived, perfect location for going to see all the tourist attractions in York. Loved the room as it was spacious and filled with old fashioned style furniture, which reminded me of going to my grans house. I spend a lot of time in Premier Inns and this was a refreshing change. Breakfast was excellent. All in all a great stay in a fantastic city.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
What a fabulous review, thank you so much for taking the time and leaving this special review for all of the team to read. We are all thrilled you enjoyed your allocated bedroom and we are old and quaint, we are pleased you appreciated this style. Thank you for mentioning our freshly cooked breakfast and our peaceful location and it only being 10 minutes walk away to the the city centre. We will look forward to welcoming in you back. Kindest Regards Lucy & Team M

"Lovely stay "

5
lisam751, Nottingham, United Kingdom 01/11/2018

Stayed here with my partner for one night. Great location, just out of the town. About a 10 minute walk into town, then a 20 minute walk to the train station. Room was clean, really nice big four poster bed. Tea & coffee making facilities in the room. Nice big roll top bath. Resident bar open till 2am. Free newspaper for the next day if you want it. Parking outside if you drive to it. Full English and continental breakfast the next morning is delicious. Served in a lovely conservatory area. Lovely stay, perfect location, defiantly recommend and would stay again.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5 star review, we are incredibly grateful for your lovely words. We are a perfect location being only 10 minutes from the city centre walls however, you are still able to enjoy the peace and quite of our sleepy Grove. Thank you for mentioning how hard our housekeeping team work to keep our standards so high. Your comments truly are wonderful and we can not thank you enough! We will look forward to welcoming you back and hopefully this is very soon. Kindest Regards Lucy & Team M

"Comfortable hotel in a great location"

4
sherrystarmer, Oxford 30/10/2018

We stayed one night at the start of a trip to North Yorkshire. It was comforable and welcoming, but doesn't quite live up to it's ambitions. We were asked to pay on arrival, which I found unusual, so we asked to see the room first. We were shown a lovely first floor room (there are no lifts, which we knew in advance), but it had a roll-top bath when I had requested a shower. The only room with a walk-in shower was smaller and on the second floor. The bed was very comfortable but the room was seriously over furnished. There was little room to move between the heated towel rail and the sink in the bathroom - requiring very caireful negotiation - and the bathroom mirror was positioned way above headhight. The newy fitted emergency lighting in the bedroom was rather over enthusiastic and the weired green glow made it hard to drop off! Nonetheless we had a very good nights sleep - the street was quite on a Saturday night even with the window open, and the staff were very obliging. Decent breakfast.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review. It is our policy to take payment on arrival as is the case with most hotels nowadays, i am sorry if this is unusual from the hotels you normally stay at. Some of our rooms have baths and some have showers, should guests require either please try make us aware of this ASAP so we can try allocate you the most suited room. I am sorry you felt your room was 'over furnished', we do try to make them as cosy as possible. The street on which we are situated is quiet most of the time as we are located on a lovely leafy street just 10 minutes from the main city. Thank you for mentioning our breakfast. Kind Regards Adrian

"Lovely stay"

5
harrogateowl, Harrogate, United Kingdom 29/10/2018

Stayed for one night, we had a lovely 4 poster room. Very comfortable and a nice big roll top bath. Staff were very friendly, Kieran took us to our room even though it was raining and had to go outside to the building next door, we thought that was really nice of him to do.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect feedback of your recent stay with us here at Marmadukes Town House Hotel. All of our rooms are beautiful and do differ in size and decor. Our Four Poster Rooms are lovely with the four poster or half tester bed and the free standing cast iron bath. Thank you for mentioning the team & Kieran who are always more then happy to help and always go the extra mile. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Superb discovery"

5
stevejh2017, Ferryhill, United Kingdom 27/10/2018

Stayed here on Monday 22nd October, is a very cosy and welcoming place. On arrival I was warmly greeted by the lovely woman on reception, who showed me to my annexe room, which was small but very comfortable and had everything I needed. I had an excellent breakfast in a very elegant high ceilinged, light filled room, and the cooked breakfast was made of high quality ingredients (superb sausage) and as much toast as I wanted. On my return to the hotel the previous night, after going out to see Echo and the Bunnymen at the Barbican (I am a long time fan) I tried the bar and had good service and banter with the night porter, and then sat and read in the Victorian style drawing room. So, couldn't fault it, and intend to go back.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your 5 star review of your recent stay with us here at Marmadukes Town House Hotel. We are delighted to hear that you found us very cosy, we hope all of our guests feel at home whilst with us. Our rooms do vary in shape and size with our Petite Executives been the smallest of our double rooms. We are pleased that our Hearty Yorkshire Breakfast set you up for your busy day ahead filled with site seeing and seeing the band at the Barbican. We do have a couple of cosy lounges and a bar that our guests are welcome to use. I will ensure that you kind comments are passed onto the reception team and Jarek the night porter. We look forward to welcoming you back in the near future. Kindest Regards, Emily Ullathorne

"Good stay, pleasant hotel"

4
SheilasWheels, Cumbria 25/10/2018

An attractive Victorian style hotel just off a main road, within easy walking distance to the Minster. There is limited parking (paid) out the front, which is tight – you may be blocked in, or block someone else in – and need to leave your keys with reception. We had booked an Executive Room and the first room we were shown was up in the attic with just velux windows – and a really small shower room (it didn't seem very executive to me). I really wanted a room with a bath, so the receptionist found us a different (much nicer) room in the annex which is another old house, just across the courtyard from reception. This had a bath and was a much pleasanter room with proper windows. The hotel was pleasant with nice furnishings, a lovely sitting room. We didn't eat there in the evening as we were going to a wedding, but the breakfast was very nice. Overall a nice hotel, pleasant staff, good room (the second one!) and a good breakfast.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your feedback of your recent stay with us here at Marmadukes Town House Hotel. We are situations a short walk away from all of York's attractions but set back down a quiet street, we do have two beautiful Victorian buildings. We do have multiple different room types with our Petite Executives been the smallest of our rooms. Some of our rooms have bath & some have showers if you do have a preference we do ask to be advised prior to check in so we can allocate you the room most suited to your needs. I am pleased to see that the reception team swiftly resolved this for you. Hopefully our hearty Yorkshire Breakfast set you up for your busy day ahead. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Lovely place!!"

5
User 21/10/2018

Beautiful little hotel. Easy check in, car park at front of hotel. Gorgeous room , 4 poster bed , beautiful bathroom . Tea, coffee in room. Staff helpful and friendly. Breakfast was delicious. Wee would definitely stay here again.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent and fabulous five star review. We are all so pleased to read that you found our hotel beautiful and that you found check-in to be swift. Thank you for mentioning that our freshly cooked breakfast was delicious and your bedroom was gorgeous, our housekeeping team are certainly the best! Thank you once again and we are thrilled that you will definitely stay in the future. Kindest Regards Lucy & Team M.

"Lovely hotel"

5
Tappetts, UK 18/10/2018

Lovely hotel only a few minutes walk from York centre and the minster. Lots of charm and just a fantastic place to stay to explore the city but get away from the bustle. If you can upgrade to a 4 poster, the room at the front of the hotel was so nice. Parking available at an extra charge but at least its on site. The Park restaurant is sublime, well worth a visit and the breakfast was pretty good too. All in all a great place to stay, we'll be back

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet peaceful street. Our Four Poster Rooms are lovely; with a cast iron roll top bath and a four poster bed a fabulous room to spend your night away in! The Park Restaurant do offer a fabulous experience thank you for recommending them. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Very nice hotel within a few minutes walk of York Minster"

5
PGNic, Stockport, United Kingdom 14/10/2018

Marmadukes Hotel is conveniently situate about 10 minutes walk from the centre of York and the famous Minster. The hotel staff are all extremely pleasant and helpful - there to ensure that our stay was perfect. We arrived early and were able to leave our car in the hotel car park (for which there is a charge of £7 per day - but believe me this is cheap parking in York!!) The room which was located in the annex was prepared for an early check in and was very clean and presentable with quaint old fashioned furniture and lots of space for clothes etc. If I am being extremely critical then the only downside was that the wi-fi was not available in our room - 510 - (which should really be available in these modern times) - however it was free in the lounge areas but obviously these are public areas which is not really suitable if wanting to either work or have privacy. Breakfast was amazing - beautifully home cooked to order and the finest ingredients - so not the usual British greasy fry up!!! Overall, we had a really good stay at Marmadukes and would definitely stay again on our next trip to York and would happily recommend to family and friends

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay at Marmadukes Town Hotel. We are very lucky with our location as you said, we are only a short walk away from all of York's attractions but set back down a quiet street. We do have a small onsite car park which is an additional cost, its a breath of fresh air having guests that are aware of how expensive it is to park in York! I am delighted to hear that we could accommodate an early check in for you and that you found the room well equipped and very clean! Hopefully our Hearty Yorkshire Breakfast set you up for your busy day ahead. All of the team work very hard to ensure that of our guests enjoy their stay with us, so they will greatly appreciate your kind comments. We are sorry to hear that you encountered issues with the WIFI during you stay. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Getting better all the time"

5
CIARB, Dublin, Ireland 08/10/2018

The Marmaduke is without doubt one of the best places there is to stay when you are in York. There is private parking in front of the hotel - which is situated just a few minutes walk from the city centre. What makes the place so special however are the staff - from the warm welcome to the warm departure, and everything in between! Nothing is too much trouble. We stayed in the loft suite, which takes up most of the third floor, and which comes complete with a huge bath, a double shower/wet-room area, a dressing room and a sauna! The in-house restaurant 'The Park' is the best in York, and the breakfasts, served in the same restaurant, are just great with a great choice. Lovely original pieces of original artwork too, and we love the background music! Enormous thanks to Lucy, Mary and to all the staff for making our stay so special.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review. All the team here will go above and beyond for most guests as we want you to truly enjoy and relax during your stay. The Loft Suite is our best possible room, with all the added extras there is nothing better for a short break. Thank you for your excellent comments regarding The Park Restaurant, please be sure to also leave them a review on their own TripAdvisor page. We do hope you return very soon. Kind Regards Adrian

"Disappointing and over rated"

1
User 07/10/2018

We were charged extra to keep our car in the car park. The room had very little in the way of drawer space for our clothes so we had to live out of our bags for the most part. The wardrobe had 3 hangers and no shelves. Showering was inconvenient as one had to crouch in the bath to avoid soaking the floor. Breakfast was very poor. I had the Full English both mornings we ate there; both times the black pudding was only just cooked, the second morning I was served half a mushroom. My wife had the vegetarian breakfast and the sausages were pallid, under cooked excuses. We decided to eat elsewhere on the Friday morning to avoid more disappointment. We left a day earlier than planned we were so disappointed. Never again

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
We do appreciate all feedback so we can improve the business, however seeing this is deeply saddening. At no point during your stay with us did you express your disappointment, if you had made the team aware of your concerns at any point during you stay we could have moved you into an alternative room which would have been more suitable to your requirements. As stated directly and on all third party agent websites, some of our rooms have baths and some have showers, if guests have a preference we ask to be advised prior to check in so we can accommodate the request. It is also stated that we have a limited onsite car park, which is charged at an additional £7 per night, which does need to be pre-booked. This charge is implemented via head office due to our central location and as spaces are limited. There are neighbouring car parks which guests are more than welcome to use with an hourly tariff of £2.80. As per our previous reviews, our breakfast is very popular; we rarely receive any negative feedback from this. The overall disappointing factor is that none of your issues where brought to our attention therefore we were unable to rectify this. Something as minimal as requesting a room move or bringing this to our attention during your stay has now resulted in a negative trip advisor that could have been avoided. I am sorry that you won't be staying with us again. Kindest Regards, Emily Ullathorne

"Good but needs a few more little touches to be very good."

4
Mysteron, London 03/10/2018

My wife and I opted to stay at the Marmaduke Townhouse Hotel as part of a trip to visit friends in North Yorkshire. After a gruelling journey from the South we arrived late Friday night and were greeted by a nice and helpful young man on reception. We'd booked a deluxe double room and all-in-all were happy with it. The half-tester bed was large and very comfortable and the bathroom was huge (if a little bare). There were a few oddities about the room, such as plug sockets half way up the wall and next to the wardrobe (but nowhere near any surfaces) and generally I got the impression it was a bit of a work-in-progress. York hotels are reasonably pricey for obvious reasons but for the money I'm not sure i'd class our room as truly ‘deluxe' - certainly compared to other deluxe rooms we've stayed in elsewhere. For example, sachets of Nescafe Coffee are most definitely not deluxe. Plus, some TV channels were a bit random reception-wise, with things like Channel 4 only working properly on the HD channel. However, these are relatively minor quibbles and the hotel is situated in a good area, close enough to York centre to make the walk easy and very pleasant. We didn't eat dinner at the hotel, instead we opted for The Ivy, but by all accounts the hotel restaurant is superb, if perhaps for serious foodies only. We did opt for breakfast though which was very good - it makes all the difference when an English Breakfast consists of good quality bacon, eggs and sausage, and this was all good quality and served by a lovely Polish lady with a contagious smile. All in all I'd recommend the Marmaduke Townhouse to those who want a quiet, characterful and comfortable hotel close to the centre. After two nights there, we travelled to Kirkby Fleetham where, by a strange coincidence we were booked into the Black Horse which is owned by the same company and where our room and the food were most definitely ‘deluxe'.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review. I am pleased to read that all in all you did enjoy your stay with us and were pleased with your room. We take all our guest feedback seriously and will be looking into the 'minor quibbles' you have mentioned above. Our on site restaurant do offer 2 fantastic set menus which are both well deserving of all the praise they receive. Thank you for mentioning our excellent cooked to order breakfast and your lovely mention of Joanna and her contagious smile. We do have many properties within the Yorkshire area so be sure to check out our websites. We hope you return very soon. Kind Regards Adrian

"Lovely hotel"

5
Annette1952, Kilmarnock, United Kingdom 02/10/2018

Stayed in a double delux and it was a nice room. Only downside is they are on second floor with no lift so would not suit if you have mobility issues. Friendly staff and good breakfast. There is parking at the hotel and centre is only a ten minute walk.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your short and sweet review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. We do have a small onsite car park which does need to be pre booked. We are delighted to hear that you enjoyed our hearty Yorkshire Breakfast and liked your allocated room. We are a listed building and are unable to have a lift installed, we are more then happy to assist with any luggage. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Nice weekend break"

3
kaycee47, Hadleigh, United Kingdom 02/10/2018

The staff were really friendly and welcoming and the room was nice - I couldn't see in the bathroom mirror as I am only 5' 3" - but that wasn't the end of the world. We were a bit disappointed that the restaurant didn't offer the early bird Three-course Menu as stated on the website so it did mean going out every night, I have a small appetite so wouldn't have managed the four course or taster menu. Although there was a menu for room service it was very limited and no food served in the bar (well no menu visible anyway) which was a shame. I was a bit surprised at there being no restaurant facilities on Sunday and Mondays and lunch times as I thought the criteria for an AA Four star rated hotel specified this, plus choice of food - but perhaps I've got that wrong. All in all a good stay but I would have preferred to have been able to eat in the hotel and for that reason I would not return. Great staff though - well done.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your recent stay with us here at Marmadukes Town House Hotel. Firstly, thank you for your kind comments regarding our amazing team who all work extremely hard to ensure that all of our guests enjoy their stay with us. We are pleased to read that you liked your bedroom, our apologise that you was unable to see in the mirror, we will look into this. We are very lucky to have The Park Restaurant onsite, they offer a four course tasting menu and a seven course tasting menu. The portion sizes are small due to the nature of the menu. The Park Restaurant are also very popular so we do advise to pre-book a table. As mentioned we do also offer a room service menu which is available 24 hours. I am saddened to hear that neither of these was suited to your personal preference. We are situated less then a 10 minute walk away from all of York's attractions. York also had over 700 Restaurant which the team will provide recommendations. We are saddened that you will not be returning in the future. Kindest Regards, Emily Ullathorne

"Exceptional Service "

5
demisimmons, Kent, United Kingdom 25/09/2018

We stayed at Marmadukes for 3 nights to visit family locally. The hospitable and helpful reception staff are great. Our trip was cut short by a night due to a family crisis. Kindly we were allowed to use the last night the following week when we returned. Both rooms were comfortable, nicely decorated and extremely clean. Great showers and soft full towels. The breakfast is fantastic and set us up for the day. We would highly recommend this hotel.

"Traditional hotel well worth a visit"

5
dreid0207dr, Morpeth, United Kingdom 22/09/2018

We only stayed 1 night and opted for the 4 poster bed, we were glad we did as the bedroom was ornately furnished. The staff were very helpful and knowledgeable we arrived too early but they kept our bags till our return. They also kept the bags on our check out as we had a late train. They even contacted us to let us know a toiletry bag was left in the room which they held till our return. We never tried the food menu but we have it on good authority that they are applying for the Michelin star of excellence we wish them good luck. This is a great hotel to stay in nicely located to visit the town centre which you can access via Botham Gate. Taxis are also available if you dont wish to walk, and the train station is only 10 mins walk. We certainly enjoyed our stay at the hotel and are thinking of returning in December.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your brilliant review, I am pleased to read you enjoyed your Four Poster room. Thank you for mentioning our helpful team. Our on site restaurant is fantastic and have just received 3 Rosettes for the 4th consecutive year. Who knows whats next ;) We do hope you decide to return in December as the Christmas markets in York are truly amazing. Please call us direct on 01904 640101 or email the reservations team to receive our best possible rates. Kind Regards Adrian

"Great stay !!!"

5
gaznkez, York, United Kingdom 20/09/2018

Short stay all booked last minute , deluxe double room , very tidy and in keeping with property , breakfast was really nice , best thing has to be the staff , really helpfull really knowledgable and made us feel extremely welcome , even let us leave the car there a little longer on the last day !! Worth 5 stars all day long

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5 star review of your recent stay with us here at Marmadukes Town House Hotel. We offer a variation of different room with our Deluxe Double Rooms been our standard. We are delighted to hear that you found your room and building very tidy. We have tried to retain many of the original features in our lovely Victorian building. All of the team work extremely hard to ensure that all of our guests feel welcome and are filled with as much knowledge of the area so they can make the most of their time in York. Hopefully our Hearty Yorkshire Breakfast set you up for your busy day ahead. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"56th Birthday Treat"

5
User 17/09/2018

Brought here by the wife for a little treat. Lovely hotel, great location. Spotlessly clean, furnished in a style which perfectly suits the age of the building. Lovely change from large impersonal hotels and probably the friendliest most helpful staff I've come across in a long time. Highly recommended!

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect 5 star review of your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. All of the team work very hard to ensure that all of our guests enjoy their stay with us, especially our housekeeping team who all maintain our high standards. We are a small very personal property, we like all of our guests to feel as if they are at home. We hope that your wife had a lovely birthday with us. Thank you for highly recommending Marmadukes Town House Hotel. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Great stay"

5
486patg, Manchester, United Kingdom 08/09/2018

Upon arrival was greeted with a friendly smile and was very helpful. The Hotel was clean and located close to the town center. Breakfast was good and friendly service. Would recommend this hotel to friends. The only gripe i had was the key card would not function when we returned later in the day and had to have it reactivated, then the next day it happened again. After going up a load of stairs then having to go down again to reception, then up the stairs again.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and reviewing your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short walk away from all of York's attractions but set back down a quiet street. All of the team very extremely hard to ensure that all of our guests enjoy their time with us. I am pleased that you received our Yorkshire Marmadukes welcome and found the building clean. The housekeeping team will appreciate your kind feedback. I am sorry that your key card deactivated resulting in the trips back to reception, this can be cased by the key been located next to mobile phones or shop security barriers. We do suggest to have this reprogrammed prior to going back into your room. We hope to see you again in the future. Kindest Regards, Emily Ullathorne

"Great evening at The Park Hotel and Restaurant"

5
paulinewoodham, York, United Kingdom 23/08/2018

Our meal on Tuesday evening ticked every box and we can't wait to go again. Food, wine, ambience - all ingredients for a lovely evening and we raise our glasses to Adam Jackson and thoroughly recommend a visit! Thank you

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful five star review, we are thrilled that you enjoyed your Tasting Menu with us. The Park Restaurant opens Tuesday through to Saturday, we do recommend booking in advanced to enjoy this wonderful evening as you have. Kindest Regards Lucy Neville

"Weekend in york"

5
paulzz2013, Liverpool, United Kingdom 23/08/2018

Stayed at Marmadukes hotel was great ,staff could not do enough for you ,rooms cleaned daily great, breakfast in morning was very good only down side was restaurant closed of the night.only problem in York now is there is a lot of beggars on the streets .

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful five star review, we are thrilled that our team have made a wonderful impression ad our dedicated housekeeping team serviced your bedroom. The Park Restaurant opens Tuesday through to Saturday, we do offer a Room Service menu for smaller appetites. We hope you decide to return back to us in the near future. Kindest Regards Lucy Neville

"Missing key amenities "

3
User 20/08/2018

Lovely staff, clean with impressive antiques however for us it was missing a few key items-- like in-room wifi (just in common areas), a shower (tub with hand-held shower head), and the bed was lumpy with a stained box spring.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your recent stay here at Marmadukes Town House Hotel. All of our team work extremely to ensure all of our guests enjoy their stay with us and our high cleanliness standards are adhered too. We do offer free WIFI though out the buildings, however the stronger connections are in the public areas, if you had of made the team aware we could of reset this for you. Some of our rooms have baths and some have showers, if you do have a preference we do ask to be advised prior to check in so we can allocate you the most suitable room. We hope to see you again in the future. Kindest Regards, Emily Ullathorne

"Great break to celebrate my birthday"

5
hetherp, surrey, England 19/08/2018

We visited York in April, we love the city and every time we visit we find new and lovely places to try. York is blessed with many independent and individual restaurants, bars, coffee/tea shops and hotels as well as the corporate ones. Our favourite restaurant in York the Park is also in our wonderful hotel called Marmadukes where we stayed for our latest visit. The service and standard of rooms is always superb. Nothing is too much trouble. When we arrived our room was ok but because the weather was good felt a bit hot. We were offered another room which was nice and airy and perfect for the stay. Coupled with a wonderful birthday meal in the Park the s experience was fabulous.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your 5 star review of your stay with us here at Marmadukes Town House Hotel. York is a beautiful city with many different things to do and places to see. We are very lucky to The Park Restaurant on site which offer an amazing dinning experience. I will ensure that your kind comments are passed onto them. I am sorry that your first room was not as you expected, however I am pleased that we quickly found you a more suitable room for the duration of your stay. We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"Great stay !"

5
longrange69, Eastbourne, United Kingdom 17/08/2018

Booked into this Hotel on the 12th August ...The hotel was quiet and Adrian offered all our Group a Upgrade which was appreciated I found Adrian a very pleasant young man. The Hotel a lovely Building full of Character our room 513 was lovely 4 poster bed with lovely furniture looking onto the road which is quiet.The walk into Town is about 10mins walking past lovely pubs and Restaurants.We returned late and had a drink in the lovely front room I found the inside very tastefully Decorated the Breakfast was Lovely had everything and plentiful .I did ask if I could park a little longer so I could see a bit more of York and it was no problem.I will revisit this Lovely Hotel and already telling Family what fabulous stay we had ..Well done all the staff at the Marmadukes !!

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us here at Marmadukes Town House Hotel. It is lovely to read that we was able to accommodate complimentary upgrade for your party. 513 is a beautiful room with the cast iron free standing roll top bath and four poster bed. Thank you for your kind comments regarding our team and Adrian, the team are a true asset to the hotel and are all more than happy to help. Thank you for recommending us already! We hope to see you again in the near future. Kindest Regards, Emily Ullathorne

"great hotel"

5
kerrylittle1, Stalybridge, United Kingdom 15/08/2018

this was my first time staying in a hotel. the town house hotel was a great hotel. the staff George and mamida was very welcoming and helpful in every way. the hotel itself is very professional and I would highly recommend a stay here. any enquiry and need was professional dealt with a great service. my stay here was very satisfactory. cannot not fault the staff or the hotel at all.

"Tired old hotel. "

1
Marilyn O, Arundel, United Kingdom 12/08/2018

When we arrived at the hotel we found that the radiator in the bathroom was turned on and despite the efforts of the staff could not be turned off. It was 25 degrees outside. We were given a four poster bed even though we were two women. The WiFi didn't work in the room. The room faced the main road with no nets or blinds. There was nowhere near a mirror to dry hair. There was no shower only an ancient bath with a telephone type of arrangement. The walk into town was along a main road with endless traffic. The one saving grace was the breakfast and even then the coffee was weak. It was very poor value for money as it was very expensive for what was on offer. We will not be back.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your feedback of your stay at Marmadukes Town House Hotel. I am saddened reading your feedback Marilyn. I am sorry that you found our beautiful building old and tired. Upon looking into your reservation I can see that you was given a free of charge upgrade into one of our best four poster rooms, you had booked one of our Petite Executive Rooms which are the smallest of our double rooms. We did contact you at the time of booking and stated we do not have any twin rooms on site, this was reiterated to you at the time of check in which you agreed this was fine. As soon as the issue regarding the radiator was reported this was rectified within the hour and we have no further issues was reported to the team. We did log the WIFI issue with the provider this has since been resolved. I am sorry to hear that you will not be returning. Kind Regards, Emily Ullathorne

"Wonderful! "

5
Lozza46, Bradford, England, United Kingdom 11/08/2018

Just got back from a one night stay at the Marmaduke Hotel, and from beginning to end it was an absolute pleasure! Our room was spacious and decorated well, all furniture within keeping of the era. Our bed was so comfy, had a lovely nights sleep! We also had a bath in our en-suite which was lovely! Breakfast was delicious and served promptly. All the staff were friendly, courteous and knowledgeable, felt sad to leave, not only a beautiful hotel but a stunning city! Will definitely return and recommend ??

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your fabulous 5* review of your recent stay with us at Marmadukes Town House Hotel. I am pleased that you loved our beautiful Victorian building and our gorgeous decor and antique furniture. We are pleased that you had a lovely nights sleep hopefully you woke up feel nice an refreshed. Thank you for mentioning, our amazing team how are more then happy to help with anything. We look forward to you returning! Kindest Regards, Emily Ullathorne

"Magnificent Marmadukes"

4
DollyJune74, Chester, United Kingdom 10/08/2018

Stayed for just one night on one of the four poster rooms. Check in was friendly and efficient. Loved the use of antique and period furniture in the room. Room was clean and well appointed but we would have liked a shower rather than just a bath. A little impractical and the bathroom was big enough for both. Slept well and the room was quiet despite all the windows being open on a warm night. Being on a side street really makes a difference. Breakfast was excellent, hot and good quality ingredients. The best thing about it though was the lovely service from the waitress who was attentive and just really good at her job. Nice ten minute stroll in to the middle of the action of York. We preferred being ever so slightly out of the centre as it made for a peaceful and relaxing stay. Checkout friendly, staff were very warm. The cleaner chased after us to bring me a pair of trousers I'd left in the wardrobe. The only downsides were the lack of shower and parking was an additional £7 a night. I'd recommend this hotel and we'll definately return.

"Great hotel and quiet location"

4
rachelellisgrimsby, grimsby 09/08/2018

Lovely hotel in a quiet area, not to far from the city centre, staff all very friendly and helpful especially the man on reception that gave us his fan as our room was so hot, our room (on top floor of main building) was very nice only niggles were bed very noisy creaky so if you toss and turn could be an issue and no were to put anything in shower ie soap, shampoo which could easily be sorted. Breakfast was excellent and lovely staff and lovely garden and loved the local grey and ginger cats lol. This hotel has lots of character beautiful rooms.

"Overnight stay in York"

4
sometimesdiner, Hobart, Australia 09/08/2018

We stayed one night, We were warmly greeted, our room was nice, priced accordingly There is no real shower, a shower unit on the bath, but no curtain, so we both had to have baths We had dinner in the restaurant and it was very good and we would recommend.

"Lovely place to stay"

4
PamLJ, Banbury 09/08/2018

The staff are really helpful and friendly. The room was lovely, nice size and the bed really comfy. Breakfast was tasty and served in a nice dining room. There is a lovely garden to relax in. It is well placed to reach the city centre and attractions.

"friendly welcome and great service"

5
peetee13, Burslem, United Kingdom 03/08/2018

Stayed at the Marmaduke for a few days break with several family members to celebrate our anniversary. It was a last minute booking and they were very accommodating as we required 4 rooms. We had a warm welcome from the very friendly and efficient staff as we were shown to our rooms. Rooms were lovely with 4 poster beds and spotlessly clean, can honestly say its the cleanest hotel room we have ever stayed in. The atmosphere is very relaxed, the service was great whether it be breakfast or bar service, nothing was too much trouble. We would definitely recommend this hotel as its a perfect location if you want a little peace and quiet but to be within walking distance of the walls. We will be back.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for reviewing you recent stay here at Marmadukes Town House Hotel. Our four poster rooms are truly beautiful they do differ slightly but all have free standing cast iron roll top baths and a four poster or half tester canopy bed. 509 is the only four poster with views of York Minister. All of our team very extremely hard to ensure that all of our guests enjoy every aspect of their stay with us. Our housekeeping team will appreciate your kind comments! We are a short walk away from all of York's attractions but set back down a quiet street. I am delighted that you all enjoyed your stay with us and could relax. We hope to see you again in the future. Kind Regards, Emily Ullathorne

"Lovely Victorian Hotel"

4
Bnazuk, England, United Kingdom 24/07/2018

We were in room 501. From the point we checked in, the customer service was brilliant. Friendly and very informative. A very nice lady talked us through the map giving us indicators towards what might be preferable to visit as we only had two days. Location was absolutely brilliant! 10min walk to the York City Walls and a pleasant walk. At one point, we even walked through the NHS gardens to get to a Resturant (again 10min max) The room is elegantly furnished. They have tried to maintain the theme and character of the overall Victorian feel. Attached are some photos. The bathroom had a roll-top bath tub. With a hand held shower. I personally find this impractical. We had a long journey in and I would have personally liked to have a quick shower before ducking out for dinner. You could use the hand held shower but whoa... the whole bathroom gets all messy with water. Perhaps request for a room with a shower if this is not your preference. Sleeping comfort: okay... so the mattress is a very personal thing. I was there for only two nights and my lower back had just about survived it. The mattress was very soft and springy. The whole mattress moves if either you or your partner shifts even slightly.... so not a very comfortable sleep. But again, we just rolled with it as we were there for a short time. Again, I strongly recommend you discuss your preferences with the hotel; they are very accommodating and friendly. Breakfast; I was pleasantly surprised they offered a vegan breakfast (vegan sausage, stir-fry tofu, tomato, two mushrooms, toast or ciabatta) The tofu was very bland and boring. But the sausage and mushrooms etc helped with that :) Breakfast is an additional £10 and my partner had the full breakfast which he liked. The first night was ok... slept through despite mattress issues. But the second (and last night) was very disturbing. The walls are very thin. I could actually hear the footsteps from the room above. It didn't help that someone came in way past midnight and slamming doors woke us up. The whole night was disturbing.... I think extra guests had checked in. And by 6am doors were opening and banged shut... utterly disturbing. If I was to stay more nights I would have requested a move. But I suppose the building is old and there is only so much the hotel can control, with regards to walls and sounds..? Overall, my 4 stars are mostly for the friendly service, the elegant room touch and the location. Comfort of the room and bathroom is purely down to a personal taste.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and leaving your lovely and informative review for Marmadukes Town House Hotel. Thank you for mentioning our friendly team, whom are always happy to help and offer advice. Our Roll-Top Baths are fabulous to have a great soak in, however if you do prefer a shower we would be more than happy to allocate you the bedrooms which do have a shower. We are pleased you appreciated our location, with us being situated a steady 10-minute walk away from the city walls and still enjoy the peaceful tranquillity of St Peters Grove and not have to listen to all of the hustle and bustle. Yes, we would happily accommodate different mattress preferences, and this is something we do have a varied type of to offer. Our breakfast selection does hopefully have something on for everyone and we have tried to offer a varied offering to all dietary requirements. I feel you have offered a very descriptive and fair view on Marmadukes and we really appreciate this, you mention what we can help and assist with and what we do need guests to be appreciative of. We would love to have you return back to us and it has been a pleasure having you stay. Best Wishes Lucy & Team

"Weekend break "

4
User 23/07/2018

Stayed at this hotel for 2nights. On arrival we were warmly great by the friendly front desk staff. Who informed that our room was not quite ready and ask if we would like a drink while we waited we were told that we go either have our drink in the lovely lounge area or we could go outside into the walked garden area. We opted to go outside seeing that the weather was nice where we found a lovely well maintained and relaxing garden area for us to enjoy our drinks. We were shown to our room which was in the annexe building up in the loft room 510 .we found the room was lovely decorated and was very suitable for our stay. We found that breakfast was of very good standard and anything requested was not a problem to the staff. We found all staff that we encounter were very polite. The only downside if any was the lack of WiFi in the bedroom but as we were only in the room for a couple of hours a day we did really use it anyhow.if the WiFi was of good connection then this review would of been a 5. We will be returning to this hotel in the future and also recommending it to our friends and family

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and leaving your lovely review. We greatly appreciate you mentioning our friendly team, whom will help as much as they possibly are able. We have recently attempted to make the garden as suitable and inviting to our guests as possible and this has seemed to be well received, so we are thrilled to read your kind comments regarding our maintained garden. We are really pleased that your bedroom was tastefully decorated and suitable for your stay with us. We are pleased that you enjoyed your freshly cooked breakfast, yes we will happily accommodate any request if we are able. We are sorry that our Wi-Fi is so intermittent and due to recent feedback we are trying to find a solution that helps improve this. Thank you for this review and that we will have the honour of you returning, it will be wonderful to see you again. Best Wishes Lucy & Team.

"Lovely hotel great location"

4
Richard M, Pontefract, United Kingdom 21/07/2018

Stayed here in the loft suite. It was spacious and clean. The sauna was good and large enough for probably 4 people. Breakfast was tasty aswell. The bed was comfy and staff helpful and pleasant. There were quite a few cracks in walls though which need tending to. Location is great, 15 mins walk into York. Would stay again.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for reviewing your recent stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, a short stroll away from all of York's attractions but set back down a quiet street. Our Loft Suite is a gorgeous room with the free standing roll top bath, double shower and barrel sauna. The perfect room for a relaxing break. We have got a maintenance program in place and our Loft Suite is scheduled for this completing within the next couple of weeks. I am pleased that you enjoyed our delicious breakfast. We hope to see you again in the future and see our contentious maintenance program. Kindest Regards, Emily Ullathorne

"Highly recommended."

5
FlissHE, Llanidloes, United Kingdom 21/07/2018

We stayed for four nights and couldn't fault our time here. The staff are welcoming, friendly and helpful. Breakfast was very good and our room was spotless and comfortable. Looking forward to a return visit.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay here at Marmadukes Town House Hotel. The team are our best asset, more then happy to assist with anything and always have a smile on their face, they will greatly appreciate your kind comments regarding them and the cleanliness. Hopefully our Hearty Yorkshire Breakfast set you up for your days full of exploring. We look forward to welcoming you back in the near future. Kindest Regards, Emily Ullathorne

"Always A Pleasure"

5
User 18/07/2018

Only one night this time, but the welcome and service reached the usual highest standard. Many thanks to Lucy and her team for reminding me why Marmaduke's is the go-to accommodation in York. Following a long journey down from the Scottish Highlands, this hotel provides the perfect mix of comfort and location (close enough to the town centre, yet situated in a quiet street off the main road). The bedrooms in the main building and in the annex are spacious and very comfortable. The reception staff never fail to give the impression that they are really pleased to see you, and to ensure that your stay is enjoyable.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you so much for leaving your review and we were all thrilled to see you return back to us. It is always nice to receive a surprise visit from your two. Thank you for your kind comments of us being the go-to place in York, I think this is now in my top special review comments ever received. We love seeing you and can't wait to see you later on in the year! Very Best Wishes Lucy & Team M

"Lovely hotel"

5
User 16/07/2018

We stayed for one night and couldn't fault the hotel. When we checked in we asked about local restaurants and the reception staff rang up and booked us a table at Delrio's. They were so helpful. Our room in the annexe was lovely and the bed really comfy. Breakfast was lovely. Overall we really enjoyed our stay and will be back

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful review and leaving us an amazing five star review! We were more than happy to help and really pleased that we could organise a table at Delrio's, seen as it is the best Italian in York! We always want to assist so you thoroughly enjoy your stay not just here but visiting York. We are thrilled that you enjoyed your comfortable bedroom and freshly cooked breakfast. We will look forward to you returning back to us. Best Wishes Lucy Neville

"Elegant furnishing but......"

3
dev0nbill, Exeter, United Kingdom 13/07/2018

Recently spent 3 nights in a loft room (518). The hotel looked good but stay was totally spoiled by very creaky floorboards in bedroom. A nighttime toilet visit ensured partner was woken. If it was a Premier Inn I would be looking for a refund under the good night guarantee. Breakfast was excellent but spoiled by poor quality fruit juice. Staff were very helpful

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent review. I am so sorry to read that you didn't have a great nights sleep, due to the floor boards, the reason we do have these is solely due to our cleaning standards, as you probably know carpet attracts dirt, grease and germs to which majority of hotels and B&B's do not deep clean or use steam to ensure that these germs are removed. I feel at the very least I can assure guests that our flooring is cleaned to a high standard. We do have two carpeted bedrooms which do receive the above treatment in our suites which you may prefer on your next visit. Thank you for mentioning our friendly team and we hope to see you return back to in the near future. Kindest Regards Lucy Neville

"Beautiful Hotel"

5
karla h, Nottingham, United Kingdom 12/07/2018

Stayed here for one night, within easy walking distance of York, we parked our car at hotel for £7 a night, streets nearby are all restricted. Upon arrival we got an upgraded room, we opened the door to a beautifully decorated room with a four poster bed and a roll top bath in the bathroom. Our room was on the front of the hotel didn't have any issues with noise through the night. Had a really good nights sleep. We didn't eat breakfast or use the room service so cannot comment on these. I would definitely stay here again

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely 5 star review! We are really grateful for mentioning our perfect location, being easy walking distance to the city. We obviously can spot a good customer to upgrade after a review like, so great choice by us. We are situated in a quite area of York, where you can get a better nights sleep than most areas. We would love to welcome you back very soon. Kindest Regards Lucy Neville

"Terrible Service and bad management"

1
hollyjeggo, Telford, United Kingdom 11/07/2018

I stayed at the hotel whilst on business. I arrived after 4 hours travelling in the car and whilst checking in asked about the restaurant location etc. I was told that there was only a 4 or 8 course tasting menu available.As this was not suitable I asked about room service- it wasn't available at all that evening ?? No explanation but was offered a map to walk 10 minutes into town or to able to order a takeaway to my room ! The hotel car park was a mass of customers exiting and looking for alternative eating places.Also an American guest was ringing for a takeaway. I questioned the duty manager Laura who was extremely condescending when I explained that I would have liked an a la carte menu or at least the room service option being told that “the tasting menu isn't for everyone “.It was like listening to a recorded message and she displayed no customer service skills whatsoever. The duty manager eventually asked if I would like her to beg the kitchen to make a pizza off the room service menu. I declined and replied that it would hardly be a relaxed experience after insisting it wasn't an option at all. What a shame that a lovely hotel with beautiful rooms is being let down so badly by inexperience and rudeness in the management team. I normally stay at the Hotel Du Vin where the service is always outstanding.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
How terribly upsetting to walk into this review you have left for Marmadukes Town House Hotel. Our website does clearly state that our restaurant only offers a Four Course and a Seven Course Tasting Menu. I believe when our team was trying to explain this to yourself at length, it was the pricing that wasn't unsuitable, however the restaurant did offer a Four Course at a reduced offering on this particular evening at £35.00. I have reviewed our CCTV and failed to view the mass exit for alternative food offerings. I strongly suggest that you review hotel websites prior to your future bookings. This is the first time I have ever heard anybody say anything negative about Laura, especially in a condescending manor, Laura would go up and above of what is required to help guests. It is standard practice in any hotel to be offered a map of the local area, especially given that what we are offering in term of food was not to your liking. Quite frankly I am perplexed at your comments, and I will take this review as you have not had the best of days and we have suffered the consequences for this. If you had of provided us with any form of constructive feedback or useful information to enhance guests' experiences moving forward; I would have thanked you sincerely. However sadly I cannot provide this gratitude to yourself. Kind Regards Lucy Neville

"Enjoyable Stay"

4
Brendan D, Lanark 11/07/2018

Stayed here for two nights recently. Hotel is a short walk from the Minster. Hotel itself is very nice, with staff being particularly pleasant and helpful. Breakfast was spot on. Only slight minus was that our room in the annexe building wasn't great for wi-fi reception. Apart from that, I'd have no hesitation in returning.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and leaving your lovely review from your recent two night stay. We are a perfect location, being only a ten minute walk to the city walls. Thank you for your kind comments of our team being pleasant and helpful. Our freshly cooked breakfast is just what you need to start your day of excitement. Yes I have noted a few comments regarding our Wi-Fi and currently attempting to find a solution suitable for our old beautiful building, however we do expect to see improvements with this in the very near future. However we are thrilled you have no hesitation in returning and we will look forward to seeing you again soon. Kindest Regards Lucy Neville

"Night away in York"

5
User 10/07/2018

Very friendly gentleman on the front desk gave us a warm welcome, and it set the tone for our stay. Really nice townhouse hotel, our room (executive double) was clean and beautifully decorated. There wasn't a shower, only a bath with a shower head, although we prefer showers it wasn't really an issue. The breakfast was very good, and the location of the hotel itself was pretty good and at a reasonable price. We'd definitely stay again!

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent and most wonderful 5 star review, we greatly appreciate you taking the time and leaving this for us. We are really pleased that our friendly front of house team and that this set the one for the remainder of your stay. When you next book with us, please let us know your preference on shower or bath and we will happily accommodate. We hope to see you return back to us very soon. Kindest Regards Lucy Neville

"Great but needs improvement "

4
User 30/06/2018

The hotel itself was really nice and the staff were excellent. The breakfast on the other hand was very poor, in need of higher quality ingredients. Unable to have hot bath in morning as the cylinders were empty due to demand, but I can forgive that ??

"Visit to York"

4
Ian D, Bury St. Edmunds, United Kingdom 28/06/2018

Location is good, just a leisurely 10-15 minutes walk into the centre of York. Set down a side street off the main road it is quiet and relaxing. The staff are friendly and helpful. The general decor of the hotel and the room we had is old fashioned, however this is in keeping with the building. The room was clean and tidy with facilities to make tea and coffee. The bathroom was spacious with a bath/ shower, most welcome after a busy day. Breakfast is fine with plenty of choice for both eat eaters and vegetarians and the staff are attentive. Only negatives is the cost of parking, £7 per night, which I feel is expensive. Overall I would recommend staying here unless you want to be in the heart of York.

"Excellent friendly hotel "

5
Velvetclaw, Rayleigh, Essex 27/06/2018

Excellent place to stay being only a short walk from the centre of York. Our room was lovely and clean and beautifully decorated and the staff extremely pleasant and helpful. Definitely somewhere for us to stay again! Can definitely recommend staying here.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time out and leaving us your amazing 5 stars. We are a perfect location; being only a 10 minute walk to the city walls but in a tranquil Grove to enjoy a peaceful nights sleep. Thank you for mentioning our friendly team here and we are thrilled you will be returning. Best Wishes Lucy Neville

"Mini trip to explore York"

4
lwcw116, Buxton, United Kingdom 21/06/2018

The room was lovely. Although no Wi Fi signal as stated. Bath lovely and deep but no shower. Breakfasts good and staff very helpful. They miss out on the evening meals to hotel guests - whilst there is a fine dining experience it's not something we would choose to do every night. At least we ventured out every night and found some fab restaurants

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review. All our Four Poster rooms do only have the roll top baths, although lovely and deep if any guests do require a shower please let us know ASAP as we will where possible try to accommodate this. We do now run our room service menu 24/7 which gives guest the alternative to our fantastic tasting menu should this not be for you. I am pleased you did manage to find some fab restaurants whilst here. We hope you return again in the future. Kind Regards Adrian

"For my birthday "

5
dasiyjayne, Stoke-on-Trent, United Kingdom 18/06/2018

Lovely clean hotel , there's nothing bad to say spotless rooms , breakfast spot on Parking couldn't fault I added it to my booking and they let us park before our room was ready which was good , short walk to the city nice quite area staff were helpful too would definitely recommend

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for you brilliant review. All our rooms are serviced daily to our own very high standards and i am happy couldn't fault the cleanliness. We do have limited parking available however guests are more than welcome to arrive earlier than check in time to park up and explore our fantastic city whilst rooms are been serviced. Thank you for mentioning the great team here. We hope you come back very soon. Kind Regards Adrian

"Food,booze and shopping"

5
Paul P, Derbyshire 18/06/2018

This is the second time weve stayed at this hotel and again it was perfect. The hotel is approx 10 minutes from the centre of town on a quite street. Rooms are great and the breakfast is top quality.The price we paid for BB and parking was very reasonable and a lot cheaper than other hotels. Most of all the staff are very helpful and freindly, we would have no problem staying at this hotel again and we will. Cheers and thanks again to Marmadukes

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your excellent review. The best compliment a guest can pay us is by returning. We do look at our room rates daily to try be as competitive as possible with other hotels within York and i am pleased to read you managed to get a great rate. Thank you for mentioning the amazing team we have here at Marmadukes, they are the hotels biggest asset. We do hope you keep returning. Kind Regards Adrian

"A super base for York"

4
Hols2014, Slough, United Kingdom 18/06/2018

An attractive hotel with helpful and friendly staff. Lovely public rooms. Bedroom a little small but very clean. Hot water is really really hot. Small garden at the rear. Located within easy walking distance to city centre. Would certainly visit again.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your great review. I am pleased to read the team were helpful and friendly, they are fantastic to work alongside. We do have our Petite Executive rooms which are our smallest rooms but perfect for those short getaways. We are just a short walk to the main attractions of York. We do hope you return again soon. Kind Regards Adrian

"Perfect"

5
Dianne T, North Wales, United Kingdom 14/06/2018

Lovely hotel in a quiet side street but a short walk in to York. Clean lovely room. Friendly and helpful staff. We stayed for one night, on a Sunday, so didn't have an evening meal but breakfast was lovely. Would definitely stay here again and recommend to friends. The only thing that irritates me is paying to park on hotel grounds but this is not unique to this hotel as it seems to be happening with most hotels (off street parking seems to be for permit holders only).

Marmadukes Town... H, Duty Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking to time to leave such as brilliant 5 star review. We are indeed very lucky to be in such an idyllic peaceful setting but yet only a stones throw from the hustle and bustle of York city centre. Thank you for also mentioning our lovely team and our delicious Yorkshire breakfasts. We hope to see you again soon, Kind regards, Laura

"Highly recommended!"

5
User 13/06/2018

I stayed at this hotel for two nights whilst in York for a work conference - the hotel is conveniently situated for the town centre. The staff were very efficient but also friendly, approachable and incredibly helpful. The rooms were nicely decorated, clean and well serviced. The breakfast menu was comprehensive, food arrrived promptly and was tasty! I enjoyed my stay and would not hesitate to recommend this hotel.

Marmadukes Town... H, Duty Manager at Marmadukes Town House Hotel, responded to this review
Thank you for such a lovely review. We are happy to hear you enjoyed our selection of hearty Yorkshire breakfasts. We hope this set you up well for a day exploring York. Thank you for also mentioning the amazing team we have here. We hope to welcome you back again soon, Kind regards, Laura

"York's Jewel"

5
eddurham78, Southampton, United Kingdom 11/06/2018

Staff were helpful, friendly and polite; breakfast was delicious; the room and hotel itself was clean, comfortable and full of character; the location was ideal; the only negative...the Wi-Fi signal could have been stronger! Overall, an amazing stay, really made our 10th anniversary trip a bit more special and we hope to visit again one day.

Marmadukes Town... H, Duty Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful 5 star review. We are happy to hear you enjoyed your celebratory trip with us. Thank you for mentioning our beautiful characterful rooms, every room here does indeed offer a unique charm. We are sorry you encountered problems with our Wifi this is something we are looking to improve. We look forward to welcoming you back, Kind regards, Laura

"Another lovely stay"

4
DylanB_9, Northumberland 10/06/2018

Staff were extremely welcoming and helpful. Location excellent as 15 minute walk to centre of York. Bed was so comfortable and breakfast ( plus waiting staff) very good. Only grievances were lack of shower , cold water kept shutting off ( maybe pressure on top floor)which left us with scalding hot water so bath out of the question. Mentioned to reception but fell on deaf ears. Also excessive parking charge of £7 daily to park in hotels small carpark with CCTV or with an option to park on street , as we don't park on street t home there was no choice

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your good review. I am pleased to read our team were welcoming and helpful. Thank you for mentioning our lovely cooked to order breakfast. I am sorry you encountered issues with the cold water whilst you were with us, this is an unusual problem however it has now been rectified. Our on site parking is limited so we do charge an additional £7 per night which compared with other hotels in York is considered cheap. As you mentioned guests do have the option of free parking on the street just outside the hotel. Kind Regards Adrian

"A special birthday visit"

5
Julie C, Bradford, United Kingdom 07/06/2018

This hotel is a real find, excellent value, all staff friendly and couldn't do enough for us, would definitely stay here again, our rooms were excellent, full of character and spacious, looking forward to a return visit!

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your excellent review. I am pleased to read you thoroughly enjoyed your stay and would definitely return. Please call us direct when you decide to return so we can offer you our best available rate. Kind Regards Adrian

"Disappointing "

3
User 07/06/2018

We booked this with high expectations. The staff were helpful and friendly before and during our visit. It is in a lovely position and a short walk into town. Our room was lovely, if a little cramped and the bathroom was tiny. The bed was noisy when you moved about and quite soft. Their website does say that you will receive a voucher to spend in the restaurant, which we were not offered. The breakfast was a let down. It came very quickly which shows they have it precooked ready. The bacon and eggs are lovely but let down by the sausage and mushroom. The coffee was not the nicest I had drunk. Unfortunately I would not return

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review. The Small Executive you booked is pretty much that - Small. Although these rooms are small they are perfectly adequate for 2 guests sharing who do not wish to spend all their time in the room. All our breakfasts are freshly prepared and cooked on site on the day. Nothing is precooked. We received so much great feedback from guests regarding this coffee when we trialled it that we have now made this our main supplier. Obviously we all have different tastes so there will be the odd 1 or 2 that may not like it. I am sorry to read that you will not return. Kind Regards Adrian

"Lovely hotel with friendly staff"

5
Sharon L, Newcastle-under-Lyme, United Kingdom 07/06/2018

I stayed here with my partner last week on our first visit to York and it certainly won't be our last to York or this hotel. The hotel was lovely and the staff were really friendly. Our room was great and a decent size and had a lovely cold bottle of fizz waiting for us on arrival, courtesy of my partner! Breakfast was great and we can't wait to visit again!

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your fantastic review. I am pleased you chose to stay with us for your first visit to York. We can when requested have arrival drinks ready for guests to quench the thirsty one might acquire whilst out exploring our lovely city. Thank you for mentioning our freshly cooked breakfast. Please call us direct when you are ready to return to take advantage of our best available rate. Kind Regards Adrian

"A nice surpirese !"

5
User 06/06/2018

Dear Sir / Madam My recent experience was a business trip and I really enjoyed my stay. The hotel was a real find and had a boutique feel. The staff were really friendly and the restaurant and meals were first class. I plan to visit York for a long weekend and will be booking into the Maramaduke's again. Kind regards A Blake

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your great review. I am pleased to read you enjoyed your stay with us. Thank you for mentioning our first class team, they really are a credit to the hotel. Please call us direct on 01904 640101 when you do decide to return so you can receive our best available rate. Kind Regards Adrian

"Lovely stay"

5
Joone O, Sykehouse, UK 03/06/2018

Stayed here with a group of friends and our daughters to celebrate the renewal of our wedding vows at York Registry Office. We opted for the four poster bedroom and weren't disappointed. We were well looked after, the rooms were lovely and staff friendly. We had our reception at the Park Restaurant (in the hotel) and Adam (the chef) and Mary looked after us royally. Could not fault our stay or the food. Well done everyone and a very big thank you.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review. I am pleased you chose to stay with us whilst celebrating such a lovely occasion. Our Four poster rooms are beautiful and spacious. Our on site restaurant is not something to be missed should guests get the chance to dine. We do hope to see you again in the future. Kind Regards Adrian

"Aspects of service was disappointing"

3
EBen16, Cantley, Canada 31/05/2018

During our 3 night stay, we were given 2 different rooms. Both were fairly small and the beds were okay but not great. We informed the hotel personnel several times that the wifi did not work in the room (we had to go in the hall or the central rooms in the other bldg). When we travel, we enjoy keeping in touch with family and friends, in the comfort of our room (which we pay for). Nothing was done to make our stay more comfortable. The breakfast was very good and the service in the morning, was excellent.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent review and we are sorry that your Wi-Fi was not up to the normal standard, we hope this is rectified for your next visit. Our Petite Executive Bedrooms are petite and perfect for a short stay, we are sorry that you didn't find this suitable for your particular visit. We are really pleased that you enjoyed your freshly cooked breakfast with us. We hope the Wifi and style on bedroom on this stay does not deter you from staying with us again. Perhaps on your next visit a Deluxe in our main building will reduce these issues, please feel free to request. Kindest Regards Lucy Neville

"First time in York"

5
ljowens97, Canterbury, United Kingdom 30/05/2018

Our first visit to York , and we hope to return very soon. The hotel staff were very friendly and very helpful. Nothing was too much trouble. Our room was very clean and had a good supply of Tea & Coffee which is always a added bonus. We would recommend the Marmadukes hot to family and friends

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent and wonderful 5 star review. Thank you for your wonderful review and mentioning our wonderful friendly team here. We are so pleased that you appreciated our high cleaning standards and the amenities we offer. Thank you for recommending us to others and we hope to see you return back to us very soon. Kindest Regards Lucy Neville

"Well worth the visit"

4
lesliebS557MQ, Leyland, United Kingdom 30/05/2018

A very comfortable and well placed hotel for visiting York. Staff were very friendly and helpful at all times. Great choice of breakfast, well served and very good. Room was very comfortable and clean but a little too hot. We will make Marmadukes a first choice next time we visit York.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent lovely review. Thank you for your mentioning our wonderful friendly team here. We are so pleased that you appreciated our freshly cooked breakfast and high cleaning standards, we are sorry that you found your bedroom too warm on this occasion. We will look forward to seeing you return back to us. Kindest Regards Lucy Neville

"Amazing marmadukes such a pleasure."

5
familyholidaymaker5, manchester 29/05/2018

Great reception staff and amazing rooms. Better still all credit to the cleaning staff as that room was the cleanest we have had the benefit of staying in. The floors actually squeeked when we walked on them they were that clean. There wasn't even a speck of dust anywhere! The cleaning staff you have are outstanding and need commending. We have stayed in many hotels around the world and this one will remain in our minds as beautiful as well as spotless. Well done to not just the very polite and well mannered reception but to th outstanding cleaning staff amazing job. The hotel is excellent and exactly what you want beauty and comfort. We highly recommend this beautiful hotel to anyone and just can't simply wait to return.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent and Amazing 5 star review. Thank you for your wonderful review and mentioning our fabulous housekeeping team, I have already emailed this particular review out to the team. We are so very proud and I believe this shines through. Thank you for recommending us and we will look forward to you returning back to us. Kindest Regards Lucy Neville

"Perfect for us"

4
linda_dearnley, Huddersfield, United Kingdom 28/05/2018

The welcome was excellent. Room was sparkling, as was the bathroom, which was spacious. Breakfast was really good. The hotel was well situated. Only downside was the lack of a lift, but our baggage was carried up for us.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your wonderful review, we are thrilled that you received our warm welcome and that your bedroom was sparkling! Our location is perfect, being only a 10 minute walk away from the city walls, it truly means you get the best of both worlds - peace and quite. Sadly we do not have a lift due to the age of the property, however we are most certainly trained in luggage carrying for everyone that wishes. We hope to see you return back to us very soon. Kindest Regards Lucy Neville

"Perfectly situated"

4
User 21/05/2018

When we were shown to our room we noticed there was a fairly loud electrical 'hum'! Not sure where it was coming from but we thought we wouldn't get any sleep with that going on so we asked if there was another room available. Give them their due, they showed us several rooms and we eventually picked a quiet one (no 'hum'!) at the side of the hotel. It didn't have a shower (just a shower head attached to the bath taps) so it made hair washing a little awkward but the bathroom was very nice otherwise. The bedroom had large dark furniture in it and I did find the whole thing slightly spooky (but maybe that's just me!) but it was clean and tidy. Breakfast was fine, not as much choice as in other places we've stayed (and my fried egg was charred to a crisp!) but we had more than enough to eat. This hotel is situated in an excellent spot for visiting York. It's only a 10 minute walk in, which is fantastic, and has on-site parking, which is an absolute boon in York!

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your feedback of your recent stay with us at Marmadukes Town House Hotel. I am sorry that you encountered noise issues with your first bedroom, however pleased that we could allocate you into an alternative room. Our four poster rooms do have freestanding cast iron roll top baths with a shower attachment. We appreciate it that all of our guests do have different bedroom facility preferences with baths and showers but if you do make the team aware prior to check in we can allocate you a room that is most suitable. I am pleased that you found the room clean and tidy. We are looking into ways to better our breakfast and will take your comments into account. We are very lucky with our location, such a short walk away into the city centre and have our own small onsite car park. We hope to see you again in the future. Kindest Regards, Emily Ullathorne

"Lovely Hotel"

5
User 19/05/2018

Really nice hotel about a ten minute walk to town centre rooms were nice and clean lovely fresh towels. Tea and coffee facilities in rooms too. Bar open too . Breakfast really nice continental or full English available as well as other breakfast items thanks for a great stay

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect score of your recent stay with us at Marmadukes Town House Hotel. We are very lucky with our location set back down a quiet street but less then a ten minute walk into the city centre. We do have tea and coffee making facilities in all of our bedrooms, if you would prefer a drink in any of our public areas we can also arrange this for you. Hopefully our hearty Yorkshire breakfast set you up for your busy day ahead. Thank you for been a great guests! We hope to welcome you back in the future. Kindest Regards, Emily Ullathorne

"Grand Old Marmaduke(s) of York"

5
dan802015, Oxfordshire, United Kingdom 16/05/2018

Situated a short walking distance from the centre of the city, this hotel has plenty of character and very friendly / helpful staff. The bed was comfortable and the room clean and well presented. A lot of information about possible trips and events within York or further a field were afforded to us.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent review and leavinging us an amazing 5 stars and for your superb title. We are so pleased that you found our team here friendly and helpful and that you bedroom was clean and well presented. We will hopefully have the pleasure of you returning back to us very soon. Kindest Regards Lucy Neville

"The only place in York I'll stay!"

5
User 11/05/2018

This is the third time myself and my husband have stayed here. Gorgeous rooms, always very clean. Comfy bed and great breakfast!! The staff are always very friendly and the atmosphere is very chilled. Love this place so much!

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you so much for your wonderful review and for the amazing 5 stars you have given to us. Our loyal returning guests are simply incredible, we cannot thank you enough and enjoy welcoming you back every time. Thank you for mentioning our lovely clean standards and our fabulous team, it truly is our pleasure. See you soon. Best Wishes Lucy & Team M

"Not Suitable for Business"

2
lodgetingki, Cambridgeshire, United Kingdom 08/05/2018

My bedroom was clean and had a comfortable 4 poster bed and period furniture with a roll-top bath in the en-suit. Unfortunately other features of the hotel during my 2 week stay disappointed me. The bedroom had a broken fan in the toilet, a lamp that did not work and other bulbs on the chandelier that had failed. The Wi-Fi in my room was non-existent. The only Wi-Fi I could use was in the main reception rooms. The breakfast was frugal (1/2 a mushroom, tiny eggs and a single teabag per pot) and luke warm. The on-site parking is best avoided. The parking is two deep requiring the outer car to submit their car keys to reception so that the staff can move the car if required. Due to the lack of space a collision is likely. My colleague had his brand-new car damaged by another guest. The guest in question left their details with the hotel staff who refused to pass it on to my colleague until the police intervened. Generally I would say that this hotel is suitable for a more senior tourist with a small appetite who arrives on foot.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for mentioning our superb cleaning standards and that you appreciated our Four Poster bedrooms. I have double checked the bedroom in which you stayed to find the bathroom extractor in full working order, we are sorry that you struggled during your stay. If you had of expressed to our front of house team serving you this particular morning they would have been more than happy in assisting, you order extra tea or serving a larger breakfast. However as per your colleagues TripAdvisor review you departed so early we was unable to cater for you. I am not sure which comment is more accurate. You may be unaware; however, since 1988 there has been a data protection act, safeguarding people's information, this is what we currently adhere to and adapting our own polices in line with the updates required imminently. So you are quiet correct we did not supply a customer's personal information to you but assisted with your colleagues insurance company instead. Please be aware the police do only get involved in minor car incidents, uncertain where this information has derived form. Your colleague was the first incident of this nature in five years, therefore collision is highly unlikely/ unusual. We are terribly saddened that you did not appreciate Marmadukes Hotel and do hope you found alternative accommodation as suggested. Kindest Regards Lucy Neville

"City break"

4
weetie, middx 07/05/2018

Emily at Reception couldn't have been more helpful when i needed to change part of our booking. Lovely breakfast room and bedroom. Everything you needed, clean and good quality. Cheaper to book direct with hotel. Location brilliant for all York attractions.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review, quite literally a rose between two thorns on this occasion. We are very grateful that you found the Marmadukes team helpful and accommodating. Thank you for mentioning our wonderful housekeeping team who strive at keeping us clean and standards high. Thank you for your comments of booking direct, very true. We will look forward to you returning back to us very soon. Kindest Regards Lucy Neville

"When visiting on Business"

2
chrisrash, Leicestershire, United Kingdom 07/05/2018

All but 2 of the staff were unhelpful. The manager had no interest in sorting business needs and employs non trained personnel at reception. There is no risk assessment available for the reception staff parking residents cars, no early breakfast availability and no internet in the annex. Room key cards had to b reprogrammed on a daily basis and dealing with issues is a serious problem for the manager and her staff. Seriously over priced for the what you get.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
This is so terribly sad to read, especially as I was so concerned at the incident that I found it necessary to come back at midnight to speak with you directly, I believe this in itself shows my concern and dedication to your situation. We do try to advise that if you keep your key card next to your mobile phones, they do deactivate, we are sorry for this inconvenience caused to you. We are fully insured to move guest vehicles and all appropriate information has been subsequently sent to your insurance group, however with it being another guest that accidently caused the damage to your vehicle as previously explained in your colleagues TripAdvisor review, we are not legally allowed to divulge customer data to another guest. We apologise that we were unable to offer you breakfast prior to you departing early, however if you had of requested this we could have offered you refreshment and toast prior to leaving. We wish you all the best with your subcontracted job role. Kindest Regards Lucy Neville

"Great hotel"

4
sandymc31, London, United Kingdom 05/05/2018

Staff were very helpful and the rooms were very nice. Breakfast was excellent with the best poached eggs I have had. We were able to leave our luggage at hotel on our last day and collect it en route to the station.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for reviewing your recent stay with us at Marmadukes Town House Hotel. Our team here are one in a million, they are all more then help to help assist in any way which they can. We do offer a left luggage service prior to check in and upon departure so that you can make the most of your day in York. Thank you for your kind comments regarding breakfast and our rooms. I am so pleased that we provide the best poached eggs! We hope to see you again in the future. Kind Regards, Emily Ullathorne

"Nice boutique hotel"

3
User 26/04/2018

Would be great for a weekend break with my wife but not ideal for a business trip as WiFi was poor and do the restaurant was offering only a 7 course taster menu, sounded great but on a work trip I really just wanted a quick 1 course.

"60th treat"

5
CJohnson194, Chesterfield, United Kingdom 25/04/2018

Couple of nights in this excellent boutique hotel. Best thing about it was the superb evening meal, probably the finest in quality I have ever enjoyed at an hotel. If in York do go. Great location for the sights of the city and a short walk from the station.

"My candid review of a nice hotel."

4
Hillanddale36, Lincolnshire, United Kingdom 23/04/2018

We stayed in the Loft suite and would recommend. The hotel is easy to book, easy to find and easy to park at securely (£7 for the day is highly competitive in York and most welcome!). The hotel is a 10 minute easy walk into town with no taxi necessary for most people we would imagine, although if need be, the hotel make it easy to find various taxi services. Check in was smooth and we were given a clear map to follow to reach the city centre. The hotel is nicely maintained to the public rooms and outside, the lounge is very cosy and a well stocked bar serves residents until late. The dining room is light and contemporary and was very pleasant to sit in for breakfast. The loft suite is (as you'd imagine) on the very top floor, no obvious lift (so be aware when booking), we were shown to our room and first impressions are very impressive indeed!! It has a sitting room with comfy sofas, desk, two TVs, DVD player, huge bathroom with double rainfall shower, roll top bath, sauna, separate toilet, bedroom with king size bed, and dressing room. Also provided are: tea / coffee, biscuits, toiletries, towels, hairdryer, iron and ironing board and trouser press. We slept like logs and found the bed firm but extremely comfortable with quality pillows and bedding - the room was very very quiet at night. Being very candid we paid the lower rate possible for this room when booking direct with the hotel and wouldn't have liked to pay more, this was because: the room does not have a view as it is all velux roof windows (blinds do not shut fully at the top letting in the morning light easily), the tap water provided in the room comes in a glass bottle but around the neck of this bottle is black mould when you check! The bathroom tap is broken and loose in the toilet, and some of the grout quite dirty / old now. There are watermarks to the sideboard in the lounge. No fridge in the room, no dressing gown or slippers provided, no hotel information folder that we could find. Certainly all little things, but if the hotel did these things it is for us what would make it worth paying the top rate advertised. However, the room was otherwise spotless. Breakfast was average, cheap sausage, one very small field mushroom per person, no croissants but very nice danish pasties, yoghurt and fruit, cereals and toast. If you've booked you should look forward to it, if you haven't we would definitely recommend at the right price.

"Could do better ...."

3
Bev D, Cardiff, United Kingdom 16/04/2018

Booked a double deluxe room as had read other reviews about rooms being small. The hotel is in a great location about half mile from the city wall and stop 1 on the hop on/off tour bus. I had pre-booked a parking space. On arrival at the hotel we were asked to pay up front for our 3 night stay before even seeing the room! On the upside the room was pleasant and roomy enough with a good sized bathroom. On the downside no net curtains on the windows meant the main curtains had to be closed when changing as the room was overlooked by other windows/buildings. The hairdryer in the room wasn't working (or so I thought) I rang down to reception and a replacement was brought up within minutes however that didn't work either (what are the chances of two hairdryers not working?). It turns out the electric points were not working (these are the points nearest the dressing table mirror). The nearest working point was the one for the kettle but that's not near a mirror so had to dry and style my hair in the middle of the room without the mirror. The bathroom mirror is so high I couldn't see in that at all. My husband is nearly 6ft tall so he could see in it to shave. The shower is very hit and miss and alternated between scalding and freezing. The bed was very soft and high and fell away at the edges. Bar prices for soft drinks are astronomical so much so that the young man serving stated he was embarrassed to ask for £2.50 for half a glass of lemonade from a bar that on Sunday night had no ice or lemon slices. Breakfast is good and cooked to order. Reception staff were young and whilst mostly polite, appeared inexperienced particularly when things go wrong. When we reported that our room had been left open by the cleaning staff the receptionist absolved herself of responsibility by stating she had reported it to maintenance (?). It happened again the following day. We also had to have the door key reprogrammed to open the door because the key did not work on returning to our room each day. Some basic maintenance and some consideration for shorter customers who need to use a mirror would be probably be appreciated by future customers.

"One night stay"

4
ataska2017, Durham, United Kingdom 10/04/2018

Stayed in smallest single room. Clean but very small. Extremely small toilet/shower room. Ok for short stay. Convenient for city centre. I was there for a match at Bootham Crescent. Extremely convenient for that.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your good review. Our Single rooms are prefect for those solo travellers looking for a small break. We are located no more than a 5 minute walk from Bootham Crescent. We do hope you return soon. Kind Regards Adrian

"Midweek getaway "

4
dmtaylor2013, Bangor, United Kingdom 08/04/2018

Me and my partner booked this as a last minute deal and we were not disappointed. The rooms and hotel were lovely, everything was clean and well presented. All the hotel staff were polite, informative and helpful. Parking was provided at £7 a day and we could park there on the day we were checking out for an additional £7 which meant we didn't have to move the car to a more expensive car park in town. The bed was slightly too hard for us but it is all down to personal preference and for £56 for a night you can't grumble. We would definitely Visit again however maybe opt for a four poster room next time.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review. I am pleased to read you were not disappointed with your stay with us. Thank you for mentioning the lovely team here at Marmadukes, they truly are fantastic. All our beds do vary in firmness which as you say is down to personal preference. We do hope you decide to return to us very soon. Kind Regards Adrian

"great hotel"

5
rosalindjanssen, London, United Kingdom 03/04/2018

Friendly, central, quiet. Super clean room, free newspaper. Wonderful. Have stayed before and would do again. Just 8 minutes walk from the Minster and all the sights. Easy distance from train station.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect score and kind comments of your recently stay with us at Marmadukes Town House Hotel. We are a very short walk away from York Minister and all of York's attractions but set back down a quiet street. We do have an amazing team who ensure that all of our guests are greeted with our warm welcome, informed of the local attractions, ensure that our high cleanliness standard is met each day. It is always lovely to see a returning face. We look forward to welcoming you back in the near future. Kind Regards, Emily Ullathorne

"Marmadukes Town House Hotel"

3
gailw553, Aberdeen, United Kingdom 03/04/2018

People at the hotel were lovely. Did not eat there a night. It was an old hotel, with a bit of shabby elegance. I think we might have been unlucky with the room as the bed was very uncomfortable and we were moved as there was a lot of noise from fans below us that started at 6.30 am. The staff were very good about moving us.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and reviewing your stay here at Marmadukes Town House Hotel. Our team are truly one in a million and all work extremely hard to ensure that all of our guests enjoy their stay, so thank you for your kind comment. I am pleased that we was able to move you into an alternative room without any issues, I am sorry that you encountered noise problems so early in the morning. Mattress are a very personal item and very hard to provide a mattress to every bodies preference. We are sorry that this was not to your liking. Kind Regards, Emily Ullathorne

"nearly there"

3
User 03/04/2018

nice overall and ideally located - does however need a revamp in certain areas ( yellowing of bath is very offputting ) and more care paid to the rooms - light bulbs missing , dusty cupboards , broken furniture .

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and review your stay with us here at Marmadukes Town House Hotel. We are very lucky with our location, such a short walk away into York's city centre but set back down a quiet street. I am saddened to hear that you found broken furniture, dusty cupboard and light bulbs missing I will be investigating this further. We hope to see you again in the future so you can see that this is not our usual standards. Kind Regards, Emily Ullathorne

"Shabby chic...without the chic"

3
Chavers82, Middlesbrough, United Kingdom 03/04/2018

Had high expectations of this place and have fancied trying it for a while now but in all honesty, we were somewhat disappointed. Upon arrival whilst waiting for our room to be ready we decided to have a wine in the hotel bar, we asked for the Malbec and the server asked if I would prefer the house wine. I assumed she was offering this because she couldn't find the Malbec so I agreed for her convenience and then was shocked to find out it was actually a more expensive wine at £6 for a small glass. The price itself isn't a problem and the house red was very nice but I just felt a little like we had been up sold which doesn't make a great first impression. Furthermore our wine was served in mismatched glasses, not a huge deal admittedly but it's a lack of attention to detail which is disappointing. We got to our room which was pleasant enough and full of lovely looking furniture, dumped our bags and headed out. When we returned to the room after our night out we discovered how uncomfortable the bed was. The bed was incredibly creaky and the mattress was far too small and left around 5 inches of stained bed (with what looked like specks of blood - photograph attached) exposed at either side. The mattress protector was scruffy and full of holes. If we had been staying for a second night we would have asked to be moved. The bathroom was very nice and the provided toiletries and huge bath towels are lovely. However there was only a bath and an over bath shower, not a problem for us but something to be aware of. Breakfast was okay, staff in the breakfast room very pleasant although forgot to come over and ask us if everything was okay so we had to wait a while to get their attention as my bacon was undercooked (again not a problem for some, personal preference - although the menu does state that the bacon will be served crispy). Nice coffee and juice. The whole hotel seemed to us to be massively overheated, again just personal preference. Car parking tight but we felt it was very reasonable at £7 a night. Perhaps the most disappointing aspect of our stay was that, upon checkout, the receptionist failed to enquire how our stay had been or ask if everything had been okay. Again this lack of attention to detail is just disappointing. I feel that all things considered, my three star rating is more than fair and probably a tad generous. Much better value to be had elsewhere in York.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and reviewing your recent stay here at Marmadukes Town House Hotel. We appreciated all feedback. We are very lucky with our location, such a short walk away from all of York's attractions but set back down a quiet street. I am sorry that you found the bed uncomfortable, mattresses are a very personal item some like them firm some like them soft. It is always difficult to find a mattress to suite every bodies preferences. We are pleased that you liked the decor of your room. Some of our rooms have baths some showers, if you do have a personal preference and inform the team of this we can ensure that you are allocated a room more suited to your preference. I can ensure you that all of our breakfast are cooked to order. Regarding the wine, we had ran our of the Malbec as explained and unfortunately the only red wine which we sell by the glass was our house red the ZeroG. I am sorry that you felt that the was not much attention to detail from the staff, this is not the case as we all work very hard to ensure that all of our guests enjoy every aspect of there stay. All of the team do enquire as to whether our guests have enjoyed their stay. We will investigating the bed in that room. Kind Regards, Emily Ullathorne

"A real gem"

5
David017, Nottingham, England 27/03/2018

We spent two very comfortable nights here. We have nothing but praise for this hotel. All those in reception were delightful and extremely helpful with nothing being too much trouble. Our bedroom was spacious and the bathroom spotlessly clean. Breakfast would cater for all needs and was in the light, airy conservatory. The hotel was only ten minutes walk from the Minster. The hotel has parking which you need to reserve. We also had dinner here on both nights and suffice to say it was 'Michelin' standard and was some of the best food we have eaten in some time. Thoroughly recommend The Marmadukes

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us at Marmadukes Town House Hotel. All of our team work very hard to ensure that all of our guests enjoy their stay with us. The housekeeping team will appreciate your kind comments regarding the cleanliness. We are very lucky with our location, such a short walk away from all of York's attractions but set back down a quiet street. The Park Restaurant do offer an fabulous dining experience, it is great to hear that we could accommodate you for both nights. We hope to see you again in the future. Kind Regards, Emily Ullathorne

"Well worth a visit."

4
User 25/03/2018

We stayed here Saturday night for one night and would certainly stay again and recommend it. The place is very characterful with high ceilings, mosaic floors and period features dotted around. It is also easy to find and only a stones' throw from central York. The reception area is very small but we had a very warm welcome from the young lady behind the counter. She was a lovely girl and very helpful, allowing us access to room early so we could get changed for wedding, offered to carry our bags and also park the car, absolute super star and credit to the hotel. We paid for parking and although car park is very small and cramped the staff will do it all for you, just leave them the keys. I also wouldn't worry about them doing so as the young girl easily manoeuvred our Range Rover in a very tight car park no problem, excellent driver. The room was very nice, lovely bed and very clean. It was also warm and quiet and consequently we slept well. Bathroom had a modern shower so all in room very nice. Breakfast was in a nice little room at the back and catered for Vegans and Vegetarians. My breakfast was lovely, coffee nice and fresh and service solid so again well done. All in a smashing little place and worth a try. Cheers.

"Made my 21st birthday "

5
User 15/03/2018

Stayed here for just the one night, as I was celebrating my 21st birthday in York. It's a beautiful town house, decorated so tastefully. Staff were lovely and friendly, and the room was spacious and comfortable. The hotel is just a short walk in to the town centre, and had we have visited in summer it looks as though it has gorgeous gardens. Had we have stayed for longer I would have also liked to try the bar as it looked very lovely. Breakfast the next morning was also amazing with lots of choice (see photo) and all round one of the best hotels I have stayed in. Thank you for making my birthday so memorable!

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review of your recent stay with us for your special birthday. I hope you had a lovely and memorable day for your milestone birthday. Thank you for mentioning our amazing team who all work extremely hard to ensure that all of our guests enjoy their stay with us. We are pleased that you loved the decor and building as much as we all do! We do have a lovely little garden between the building which is a lovely place to enjoy the sun and sip a drink in. Hopefully our hearty Yorkshire breakfast set you up for your busy day ahead. We hope to see you again in the future. Kind Regards, Emily Ullathorne

"What a Gem of a Hotel!"

5
Feelix, Sydney 12/03/2018

We arrived to a friendly and warm welcome at reception. The room was fabulous, clean , warm, well-equipped and a comfortable bed. Staff were very helpful with any questions we had. We booked in for dinner at their restaurant, The Park. This degustation dinner was superb, a Michelin standard.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at Marmadukes Town House Hotel and dining experience at The Park Restaurant. We are pleased that you loved our Yorkshire welcome and that you found all of the team friendly and helpful. Our room all do differ in shape size and decor, we are pleased that you had a great nights sleep! I will pass you kind comments on to The Restaurant team. We hope you enjoyed your time in the UK and see you again. Kind Regards, Emily Ullathorne

"A good hotel with an excellent restaurant"

5
785Alison, London, United Kingdom 12/03/2018

We stayed for just one night and enjoyed the fantastic tasting menu with selected wine in the restaurant. The hotel was comfortable, the room spacious and the staff were very friendly and helpful. The breakfast was good too! The deal we obtained was spectacular value and I would recommend it to anyone. We had an enjoyable time looking round York, which we didn't know very well - the location of the hotel was quiet and convenient.

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and leaving us a perfect score! We are so pleased to hear that you enjoyed your stay with us and dining experience in The Park Restaurant, I will ensure that you kind comments are passed on the both teams. We are very lucky with our location, such a short walk away from all of York's attractions but set back down a quiet street. Thank you for recommending us. We hope to see you again in the near future. Kind Regards, Emily Ullathorne

"Excellent overnight stay"

5
Jilllian, Liverpool, United Kingdom 12/03/2018

Great hotel, superbly located with a short walk into York. We had the four poster room with roll top bath. Bed really comfortable. Breakfast the following morning set us up for the day. Excellent all round.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your brilliant review. All our Four Poster rooms have lovely roll top baths. Thank you for mentioning our cooked to order breakfast, i couldn't think of a better way to start the day. We hope to see you again in the future. Kind Regards Adrian

"Very good value for money"

4
Mandy F, Doncaster, United Kingdom 11/03/2018

My husband and I we're looking for a hotel not to far away from the Grand theatre and this hotel came up as in walking distance. I checked the reviews on tripadvisor and found they were mixed but mostly good so we decided to book as it was only for one night. After battling to get to York because of the beast from the East had left York under a lot of snow we arrived after quiet a stressful journey. The reception staff were lovely and took us to our room in the annex. To be honest my heart sank when he said the annex because some of the reviews criticised the rooms there but we was very please with our room! It was well presented and the bed was very comfortable. The room was nice and warm bearing in mind the sub zero temperatures outside. My only complaint and its only a small one was the wooden floor in the room was freezing but would have been remedied if I had though to bring slippers. Over all a very pleasant stay.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review. I am pleased you did not let some of the unfair reviews of our annex put you off. These rooms are equally as beautiful as the rooms in the main building. We have had some particularly cold weather recently which will definitely have made the floors feel much colder. We do hope you return again very soon. Kind Regards Adrian

"Lovely hotel well located "

5
User 08/03/2018

Myself and my wife stayed for 3 nights midweek. We were warmly welcomed by friendly staff and given some excellent advice on the best local attractions and eateries. The hotel is well located only about 1/2 a mile from York's centre. We walked in and out of the city multiple times every day with ease, it's certainly easier than trying to park in the city. The hotel itself is beautiful, decorated with taste and has everything you need. There is a well appointed lounge, bar and restaurant downstairs. The breakfast is excellent, quality ingredients throughout for either cooked or continental (or both if you fancy!). Our room was great, like the rest of the hotel it was tastefully decorated with traditional furniture and had everything we needed. Would highly recommend.

"Great Stay"

5
htfcdes, doncaster 08/03/2018

We had a lovely one night stay and thoroughly enjoyed it. The room was excellent and all the staff were very professional. After a superb meal in the restaurant and a good nights sleep breakfast was excellent. Very convenient for walking into York centre.

"Excellent"

4
User 08/03/2018

What a little gem of a place we had the loft apartment and loved it would defiantly be staying again, just a short walk into York, staff really help full breakfast was nice, we didn't use the restaurant but heard it good

"Great hotel"

5
bigG41, Scunthorpe, United Kingdom 07/03/2018

We had a night at the marmaduke hotel which was bought as a gift for christmas We had a lovely 4 poster room with en suite which was spotless combined with a great breakfast made the stay great . I would also like to say that the staff where fabulous nothing was too much trouble for them

"Wonderful hotel room very close to city centre"

5
sophgh, Manchester, United Kingdom 07/03/2018

We were very pleased with our room at the hotel - it was beautifully decorated, spacious, and had a large bathtub! The staff were also very friendly. It was situated in a quiet neighbourhood, and a maximum 10 minutes' walk away from the city centre.

"Abit disappointing.. "

3
User 01/03/2018

My partner and I along with our son stayed here on the 26th. Upon booking I asked if we could have a travel cot they said yes but for an extra £7.50 so said that we would bring our own but noticed I was still charged for it.(obviously we got refunded) We were a bit surprised to find out that we had to pay an extra £7 for parking but then they allowed us to leave it there on the 27th whilst we went to the shops. Check in was easy and were shown to our room which was nice but then we didn't know our room number when asked for it at breakfast. The room was warm during the evening but went really cold at night, it was snowing but our room only had single glazing so we had condensation and there was a crack on the window. The restaurant was closed so we had to venture out to have something to eat. The bed was too hard for our liking and breakfast was disappointing, saying that it is a AA Rosette. On my breakfast I asked for a poached egg and it came out hard instead of a nice runny egg and we didn't rate the sausages either. Ciaron, on reception was fantastic! He was the one who showed us to our room explained breakfast and even help my partner with the pushchair through the door (the little things) We are undecided whether or not to come back to Marmadukes as it was ciaron that really made our stay.

"Poky Room"

2
seamuscumbria, Carlisle, United Kingdom 27/02/2018

At the check in we were asked to pay for car parking and breakfast. We were misled into thinking both were included in the deal when we booked. The room itself was in an annexe and was ridiculously small...it had been described as a double room, a single bed would not have given much more room. There was no chair in the room (indeed, no room for one and a tiny wardrobe behind the door, so small we had to hang clothes on its door which in turn impeded the room door function. The underfloor heating was ok but the towel radiator was lethally hot; a sign did warn of this but if it is so dangerous do somehting about it! On checking out we were asked if everything "was fine" and when we poined all this out we were told we should have told staff when we checked in and they could have done something. We won't be going back.

"visit to york"

5
tony B, Colchester, United Kingdom 23/02/2018

my wife and I stayed here for 3 nights and we can say the position of the hotel is excellent for the city centre, within walking distance. The room was lovely with a very comfortable bed and the staff were outstanding. nothing being too much trouble. The only thing that puzzled us was why a hotel which is part of Great Western and has a car park on site would charge £7 per night to park? That being said, we will certainly be back to stay and re explore York. Staff were all top class but the reception staff should be rightly proud and were an excellent first face of the hotel-impressive. Thank you

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for completely cheering us up with your fabulous review! We are so incredibly delighted to read this; your kind comments of our team here are gratefully received, this is one area that we are truly blessed - our team are as one and happily help any guest to thoroughly enjoy their stay. Thank you for mentioning our location and being only a short walk. to the city walls is a blessing, you can truly appreciate our peaceful setting. We hope we have the pleasure of welcoming you back here again. Best Wishes Lucy Neville

"Brilliant Break"

5
Wendy G, Wolverhampton, United Kingdom 20/02/2018

We have just returned home after spending two nights at Marmadukes. The hotel is in a lovely quiet location and the hotel itself was just as quiet. The hotel was clean and our room which was on the top floor in the annexe was warm and comfortable and although not huge was perfect for what we wanted and had plenty of storage. The staff were very pleasant and friendly and made us feel very welcome. The breakfast was lovely, it was served very quickly and the scrambled egg was delicious. The walk to the centre only takes about 10 minutes and there are plenty of shops, places to eat and lovely little pubs as well as the Minster, museums etc., We have loved our first visit to York and when we return we will definitely be staying at Marmadukes Hotel.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for taking the time and leaving you fabulous five star review for Marmadukes Town House Hotel. Our location is perfect for a peaceful getaway, where you only have a 10 minute walk to the city walls and you still enjoy a quiet night away from the hustle and bustle of city centre noise. Thank you for mentioning our amazing team, where nothing is too much trouble. Always ask us anything and we always try our hardest to deliver. We will look forward to you returning back to us, please book direct so if you have any requests we can accommodate them. Kindest Regards Lucy Neville

"Visiting my daughter at Uni"

5
User 17/02/2018

As my daughter's accommodation is near the hospital this hotel was the perfect location. From the outside it in no way prepares you for inside it was fantastic the staff amazingly attentive nothing was to much trouble. The bedroom was spacious and had a free standing bath (just missing a shower ) I did not eat in the restaurant but I think I missed a treat. I will be staying here every time I visit York to see my daughter and even when she is not here

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your excellent review. I am very happy you enjoyed your stay with us. Been only 10 minutes from the city centre we are ideally located to explore all York's lovely attractions. Our Four Poster rooms are very spacious and the free standing roll top baths are perfect for that long soak after a hard days shopping. We do hope you stay with us again next time your in York. Kind Regards Adrian

"Disappointing for the price"

2
Sydney991, Bradford, United Kingdom 13/02/2018

When first arriving, this Hotel gives a great impression. It's in a grand old townhouse in a quiet street. It feels warm, and comfortable, with a very friendly welcome. The location is pretty fab, away from the hustle and bustle of the city, but only a short walk to the Minster. The best aspect of this Hotel was the staff and service; always friendly, helpful and attentive. They were excellent. But..... Although clean, we found our suite a little shabby; broken blinds let the light in and woke us early. Some lights didn't work. The TV remotes were very grimey. It all needed a little TLC. When we arrived after a long journey, the hot water ran out after a couple of minutes and we were left with a cold shower. The service door was propped open, so every time we went up and down to our room there was a lovely view of the scruffy staff areas with music blaring. And the breakfast was shocking. Cheap sliced bread, butter in foil portions like the local cafe, and despite waiting 40 minutes from ordering, the hot breakfast was dry and overcooked. Ingredients were tasteless and of poor quality. Not a good advert for their posh restaurant!! Overall these negatives were not a big deal perhaps. But the cost of the room was really quite high, and standards really should be better for the prices charged.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review. Firstly i am pleased that the team here were helpful, friendly and attentive throughout your stay. I have been up to our Loft Suite and have noticed a few of the blinds were simply backwards preventing them from closing properly. Unfortunately we haven't quite got the technology to make light bulbs last forever so we do tend to need to replace these from time to time. The service door was open for a small time as we did have to restock our bar area which involved lifting heavy boxes up our 'Scruffy' staff areas and through this door. I am disappointed you found our breakfast 'shocking', we have our bread delivered daily from our local baker. I do wish you had mentioned this at the time so we could have brought you a fresh one. We hope you had a good journey home. Kind Regards Adrian

"Very Happy"

5
User 12/02/2018

The locThe location is an easy 10 min walk into all sites, shops, pubs and restaurants. Staff were very helpful and friendly. The room we had was the 4 poster which was very spacious and nicely decorated (Very cosy.) Breakfast was absolutely brill, with loads of choice and the full English was so tasty and perfectly cooked. I would definitely recommend.ation is an easy 10 min walk into all sites, shops, pubs and restaurants. Staff were very helpful and friendly. The room we had was the 4 poster which was very spacious and nicely decorated (Very cosy.) Breakfast was absolutely brill, with loads of choice and the full English was so tasty and perfectly cooked. I would definitely recommend.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your brilliant review. I am very happy you enjoyed your stay with us. Our Four Poster rooms are nice, cosy and spacious. I am pleased you liked the decor also. Thank you for mentioning our fantastic cooked to order breakfast. We do hope you return very soon. Kindest Regards Adrian

"Marvellous Marmadukes"

5
ailsjont, Glasgow, United Kingdom 10/02/2018

We both enjoyed our 2 night stay. From start to finish the staff were so friendly & professional. Unfortunately I took unwell on our last night & an Ambulance was called. Special thanks to the lovely lady from reception who assisted us until the ambulance arrived. On our departure the next day, the kindness of the reception team was also appreciated. Hopefully we will return one day without any dramas.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your fantastic review. The team here are a real credit to the hotel, we always try to be as helpful and professional as possible. I am terribly sorry you became unwell whilst staying with us, i do hope you are feeling better. When you do decide to return please call us direct for our best rate (Plus a little extra off) so you can thoroughly enjoy our beautiful city. Kindest Regards Adrian

"Great location"

4
Travelcats88, Sedbergh, United Kingdom 08/02/2018

Very close to town centre so excellent for short break. Staff very helpful. Nice room. The food in the restaurant was excellent and we would definitely recommend it to anyone deciding to stay at the hotel

"Excellent hotel ideally situated."

5
DavidC85, Sheffield, United Kingdom 08/02/2018

A smallish hotel around 10 minutes walk from York's city walls. Rooms are clean and well decorated with the usual facilities. Breakfast was very good, but the hotel does an amazing evening tasting menu. The restaurant is not cheap, but they run offers which include the menu with bed and breakfast which are tremendous value.

"Nice if you get a nice room"

3
User 04/02/2018

The hotel is great, wonderful location, lovely staff and nice lounge and breakfast etc. But our room was in the attic , small , dark and not very nice at all, which ruined our stay. If you stay ask for a room anywhere but the attic

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review. Our location is perfect for exploring the beautiful city. Thank you for mentioning the lovely team here, they are an asset to the hotel. I am sorry you found the Small Executive you booked small and dark. If you decide to return to us in future we do have our Deluxe Double rooms which are bigger than the Executives. Kind Regards Adrian

"Great location, staff and hotel."

5
TwaBears, Sheffield South Yorks 03/02/2018

A big thanks to the staff at Marmaduke's for making our stay there such a great experience. They were helpful from the word go - including allowing us to park there pre-check-in. The rooms here are quirky and very individual - loved the vintage furniture and the effort that had been made to include everything needed for a comfortable stay. Breakfast was HUGE and delicious. Would certainly recommend it to anyone wishing to stay in York - but waning to avoid the chain hotels.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your excellent review. I am pleased you had a fantastic experience with us whilst visiting York and found all our team very helpful from the start of your stay. All our rooms are individually styled and it is lovely when this is noticed and appreciated. Thank you for mentioning our lovely cooked to order breakfast, i couldn't think of a better way to start the day. We look forward to seeing you again very soon. Kind Regards Adrian

"Excellent"

5
Tim C, Leicester 01/02/2018

Large room in the anex section. Comfortable double bed. Great location for York city centre and tourist attractions. Breakfast was small but very nice. Some faff getting the car out the car park when leaving as someone that had blocked us in didn't leave their keys. Not the hotels fault though! Would definitely stay again!

Marmadukes Town... H, Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your fantastic review. We do have some rooms in our annex building next door which are equally as beautiful as the rooms in our main building. I am pleased you enjoyed your breakfast, please note that should guests like a little more for breakfast then please do not hesitate to let us know, we would be more than happy to provide extra. Due to the layout of our car park we do double stack some vehicles, which in turn means we do require some guests to leave their keys at reception. Unfortunately on this occasion this particular guest forgot to leave their keys which did create a small delay in us been able to unblock your car. We do hope you decide to return again very soon. Kind Regards Adrian

"So far so good. "

5
Davidwatki, Berkhamsted, United Kingdom 27/01/2018

Just arrived. Hotel is lovely and so are the staff. Not a slab of concrete or symmetrical box in sight! Bar open til 2am!! I feel a headache coming on. Still breakfast will hopefully sort that out?? Update tomorrow.

"A wonderful find "

5
DiveAce, UK 25/01/2018

Spotlessly clean, comfortable and relaxing, while also excellent value. The staff were incredibly friendly and helpful- the breakfast was outstanding - and included a delicious vegan option. Can't recommend highly enough.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your brilliant review. I am pleased all our team you encountered were friendly and helpful, they are fantastic to work alongside. Thank you for mentioning our breakfast, it is the best way to start the day. We hope to see you again very soon. Kind Regards Adrian

"Fantastic"

5
User 22/01/2018

What a lovely characterful hotel. The decor was amazing all staff where attentive and the breakfast was lovely. I would recommend this hotel if you want a great base to explore York. Was within walking distance of a lot of gorgeous restaurants. Good to see proper tea (Yorkshire Tea) in the room only bad thing, was no mugs just teacups. The toiletries where also very good.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your beautiful review. I am pleased to read you thoroughly enjoyed your stay with us. We are in a perfect location to explore all the lovely wonders of York. We do hope you return to us again very soon. Kind Regards Adrian

"Absolutely great!"

5
jmgLowFell, Gateshead, United Kingdom 21/01/2018

Loved this hotel - and I am VERY picky. Friendly welcome. Lovely spacious room on the front of the hotel. I normally prefer contemporary furnishing but the lovely antique furniture against the fresh clean walls and floor really worked. The room could maybe have been a little warmer but it was a big room and a very cold night. Warm enough in bed and a very comfortable night's sleep. Big bathroom with roll top bath. We would have preferred a shower but as this was just a one night stay the lack of it was not too much of an inconvenience and it was a bit of novelty and a treat to have a soak in the bath. The public rooms were very attractive and spotlessly clean. Attractive breakfast room with attentive service and excellent food. Really good coffee. We have sampled many hotels in York recently and this is definitely a keeper. Many thanks.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your amazing 5 star review, we are so happy that you loved our hotel. Thank you very much for mentioning our lovely friendly team and spacious bedrooms. I am sorry you found your bedroom chilly, hopefully this warmed up quickly. On your next visit please book one of our lovely Deluxe bedrooms or suites as these do have showers on requests. Thank you for your lovely comments regarding our spotless front of house, our Housekeeping team are amazing and wonderful to work with. We will very much look forward to welcoming you back to us. Kindest Regards Lucy Neville

"One night in York"

4
User 18/01/2018

We booked a room in advance and paid £79 for two b&b. The parking was extra but we parked on the street outside for free overnight, nil incident had to move car by 10am. We had a lovely double room with a 4 poster bed in the annex, which meant that we had to walk a couple of steps outside to the main house for reception and breakfast. This was not a problem at all. The decor was very nice with beatiful furniture tastefully decorated. The venue is about a 10 minute walk into the historical York town centre, again this was no problem at all, unless you have mobility difficulties, in which case a taxi would be an alternative.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your lovely review, we are so happy that you loved your Four Poster bedroom. Thank you very much for mentioning our lovely décor and beautiful furniture. We are situated in a perfectly sleepy grove, not being more than a 10 minute stroll away. Thank you for your very informative review for future guests and we hope to have the pleasure of your returning back to us. Kindest Regards Lucy Neville

"Perfect "

5
TheShoeman, England 12/01/2018

Stayed here for a few nights in the Loft Suite.. We were made very welcome from the moment we arrived . All of the staff we encountered were very helpful & polite. The suite was perfect & spacious & the sauna a huge bonus. The highlight of this hotel has to be the park restaurant.. the tasting menu was absolutely stunning & would stay here again just to eat there. Bit of a nightmare getting a space outside but once we did we left the car there as only a 10 minute walk into York. Would we recommend & stay here again ??? Absolutely.....

Marmadukes Town... H, Duty Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your perfect review of your recent stay with us here at Marmadukes Town House Hotel & The Park Restaurant. Our loft suite is a stunning room with some beautiful features including the double shower, barrel sauna and cast iron roll top bath. You can understand why it is so popular! Thank you for mentioning our team here who all work very hard and will appreciate your comments. The Park Restaurant offer an amazing experience were you can relax and enjoy their fabulous food and drinks. It is great to hear that you would recommend us and would stay again. Kind Regards, Emily Ullathorne

"Love this hotel"

5
User 11/01/2018

Beautiful hotel, 5 star standard rooms and service. We stay here every year for our wedding anniversary in the loft suite. Breakfast is excellent, and staff do everything possible to make your stay perfect. We won't spend our anniversary anywhere else and booked our return already! Thank you

Marmadukes Town... H, Duty Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your perfect review of your stay of Marmadukes Town House Hotel. It is always lovely to see a returning guests. We are so pleased that you enjoy our beautiful loft suite so much! Our Hearty Yorkshire Breakfast always goes down a treat with our guests, hopefully this set you up for your busy day ahead. Thank you for mentioning our fabulous team that are always on hand and happy to help. We look forward to welcoming you back next Year. Kind Regards, Emily Ullathorne

"Three nights wasn't long enough..."

5
azzie, Teddington, United Kingdom 10/01/2018

We treated ourselves to 3 nights in the Loft Suite and had a wonderful stay. It was a spacious and comfortable suite, yet very cosy and snug. Nice firm bed, 2 comfy sofas for lounging and a fantastic bathroom with a generous supply of toiletries (and a separate loo, a great idea because you could spend a loooong time in that bath!). The bath was lovely and deep, there were two powerful rain showers, and the barrel sauna was perfect for warming up after a day in snowy York! The breakfasts were beautifully cooked and there was even a vegan option with scrambled tofu. A choice of free morning paper was a nice touch, too. The only small criticism I have is that there could be quite a lot of noise from adjoining rooms, partly because it's an old building with creaky floorboards. But all in all, perfect for a romantic getaway.

Marmadukes Town... H, Duty Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your recent stay here at Marmadukes Town House Hotel. Our Loft Suite is one of a kind, it is such a stunning room with the beams, Barrel Sauna, double shower and cast iron free standing roll top bath. It is a great idea regarding the separate toilet so you can soak to your hearts content. I am glad that you enjoyed your vegan sausages and tofu. I am sorry that you encountered issues with the noise level of other guests, we do hope that all of our guests ensure that they keep their noise level to a minimum. We hope to see you again in the future. Kind Regards, Emily Ullathorne

"Fabulous stay,Fabulous staff"

5
User 09/01/2018

We had booked a two night break at this hotel after reading review's on this site.Well what a fantastic hotel with lots of charm and character. We were welcomed at reception by Kieran (a very professional member of staff)after some initial confusion at check-in regarding our inclusive breakfast rate,(not the hotels fault I might add) we were promptly escorted to a room & wow what a room. the room was in keeping with the Victorian style building and excellently presented.The bathroom was spacious & spotless with an excellent shower over a 'p' shaped bath ,so the best of both worlds if required. The breakfast was a delight and waitresses very attentive to our needs.Upon checkout we were allowed to leave our car at the hotel whilst we had one last walk around this beautiful town.My wife & I Will definately be staying at this hotel again .many thanks to Lucy & her team for making our stay so enjoyable.

Marmadukes Town... H, Duty Manger at Marmadukes Town House Hotel, responded to this review
Thank you for your review of your recent stay at Marmadukes Town House Hotel. Kieran is the newest member of our team, he will be thrilled with the positive comments and so will the rest of the team. I am sorry that you encountered issues with the rates we are having a few issues with third party agents. We are so pleased that you love the character and charm of the building as much as we all do. All of our rooms do vary in shape, size and style as well as the showering facilities. I am glad that you could enjoy a long soak! We hope you had a fabulous birthday trip away and hopefully you are feeling better. We look forward to welcoming you back! Kind Regards, Emily Ullathorne

"Good stay in York"

4
Tyke65, York 09/01/2018

A nice, clean, comfortable room at the top of the house. Friendly staff. Fair price for the accommodation offered. There's a fee charged for on-site parking and nine quid for a glass of Merlot is too steep.

"Winter break"

5
mpjones3, Lincoln, United Kingdom 09/01/2018

My wife and I stayed at Marmadukes for our 25th anniversary a couple of years ago and had a lovely stay, so when we decided to have a last minute winter break in York recently, we thought of Marmadukes again. We had a two night stay with dinner in the Park Restaurant on the second night. The whole experience was excellent and the staff are extremely friendly and polite. The tasting menu with wine was as good as we remembered it from our previous stay. We will definitely return again in the future.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your excellent review. I am so pleased to read you decided to return after celebrating such a special occasion with us a few years ago. The Park Restaurant offer a fantastic Tasting menu which i am happy to read you enjoyed. We do hope you decide to return again very soon. Kind Regards Adrian

"Great evening meal!"

4
JaneJock, Guisborough, United Kingdom 03/01/2018

Really loved the evening meal and as good as Michelin stared restaurants plus great service. Rooms nice although quite expensive. Breakfast was not of the same standard, however, that would not stop us staying again as the evening meal really made the stay.

"Warm and friendly"

5
Sue O, Chester, United Kingdom 02/01/2018

Arrived on time for check in but our rooms were not ready, we were offered coffee or complimentary wine while we waited, we accepted the wine!! We were in single rooms in the annexe, whilst small they had everything you needed. It was a very cold snowy weekend in December, the rooms were lovely and warm. Convenient for the town centre, 10-15 min flat walk. We both had the same issue with the shower as we couldn't get them to work, but a quick call to reception soon resolved the issue. Staff were friendly and polite, they were happy to store our luggage after check out for collection later as our train was not till late afternoon. Breakfast was delicious, would happily stay here again.

"Happy Boyes'"

4
User 02/01/2018

The sitting room of the suite should have been warmed prior to our arrival and the kitchenette floor was unpleasantly sticky. In addition we would have loved to have found a bath in the suite for a good soak.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent review, normally our York Suite is so cosy, how unusual, we will look into why this was chillier than normal. On your next stay, you may appreciate our Loft Suite, which has both a double shower and double ended roll-top bath and just incase you are chilly a sauna in the bathroom to warm up. We hope to see you return back to us. Kindest Regards Lucy Neville

"2nd visit"

4
bexndale, leigh uk 02/01/2018

This was our 2nd visit 2 couples . the staff again faultless from the bar staff reception and chamber maid all friendly and nothing too much trouble they are a credit to this hotel. The room although a little on the small side had everything you need with a lovely en suite with bath furniture again in keeping with the hotel . the lounge is very relaxing . Would i stay here again?,,,,,always.we love it.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent review and for returning back to us. We are thrilled that you found the team here faultless and super friendly. We are pleased you appreciated your bedroom, different to the last one, but hopefully next time you will remember to request your favourite bedroom with us. We will look forward to welcoming you once again and so happy you will be returning. Kindest Regards Lucy Neville

"Brilliant hotel"

5
User 02/01/2018

What a fantastic hotel. Our room was beautiful and the location was only about a 10 minute walk to the centre of York. We would recommend Marmadukes to anyone who wished to have a traditional place to stay. The service from the staff was perfect.

Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Thank you for your recent review and leaving us a wonderful score of 5 stars. Thank you for mentioning our location and appreciating our peaceful location, being only a short walk into town is a massive positive for us. Thank you for your kind mention of our team and your lovely comments on us being a traditional hotel. We hope to see you return back to us very soon. Kindest Regards Lucy Neville

"Mixed feelings - great location"

3
onecatshort, Fayetteville, Arkansas 27/12/2017

Pluses - got a great deal on Hotels.com. Very pleased with the value. Hands down best thing about the hotel was the location - easy walking distance to the city center, without the city center prices. 10-15 minute easy walk. I did not eat at the hotel, but I heard great things all over town about the restaurant. Room was clean. Very small, which I expected. Super fancy shower head in the bathroom. Towel warmer. Minuses - I am a short person, and I barely fit in the bed. The fancy shower head takes up too much room in the shower and makes it very difficult to maneuver to get clean. There is no shelf in the shower, so you have to keep your toiletries on the floor of the shower, which makes accessing your shampoo, etc without bashing your head on the fancy shower head a feat in body contortion. The towel warmer didn't really work. Single-paned windows meant NO sound proofing for the early morning deliveries - which happened right outside my window. Mixed signals - Wifi dropped me constantly the first two nights, but... on night 3 there was a whole new cable/wifi that worked great. Arrived too early for check in, and the "Piss off, go find something to do on your own" was not specifically stated by the front desk, although heavily implied, but... same staff member delivered my bags to my room instead of making me carry them up. Would I stay there again? I might. It really is a great value for the location. But I'm not in love with this hotel like some of my other reviews.

"Not a 4 star hotel"

2
bobl546, Scarborough, United Kingdom 18/12/2017

Stayed at this hotel in december 2017 .we stayed for 2 night stay .we wanted a walk in shower as my wife cannot get into a bath after having a knee operation .the staff found us a room with a walk in shower but it was on top floor which made it worse as the hotel Had no lift just 3 flights of stairs. The hotel does not cater for eldely residents having to climb flights of stairs to there bedroom. The bedrooms are dated and dull . The breakfast was good and staff excellent but the hotel policy on car parking at £7.00 a day is a insult as you staying at the hotel never being charged for parking at hotel before with the hotel having its own parking.and if you do park they ask you for your car keys in case they need to move it but do not accept any reponsibility if they do any damage to it what a cheek .this hotel is not a 4 star 3 star at most charging you 4/5 star prices..if you want a 4 or 5 star hotel shop around

"Disappointed "

2
Craven_Lea, Preston, United Kingdom 16/12/2017

Stayed here for two nights, upon check in staff were extremely helpful and friendly. Excited to be staying in one of the four post room with a roll top bath however this room sadly did disappoint, we stayed in the annex building adjacent the main hotel on the ground level. Very noisy with other guests as we were at the bottom of the stairs and the main door opening and closing was extremely loud. Plus the light in the Hall was on all night which kept us awake, along with the very noisy bed which at first looked so comfortable. Sadly also the base on the bed below the mattress was stained and looked unsightly. Woke on the first morning to be covered in white fluff. It seemed like a napkin or tissues were washed with the bedding and felt it was unacceptable. And not something we'd of expected. Did let reception know and we had our bedding changed and room cleaned. No real apologies were received which let it down for us. Decor of the room was nice although the the wooden join to the bathroom on the floor was broken and I tripped over it a few times. Annoyingly the iron in the room ruined my outfit for our evening dinner as it poured out with stained water upon placing the iron down. Luckily I'd packed a second choice. Breakfast had an good selection of hot cooked however continental lacked of presentation. And the pastries were poorly cooked. My bacon had foil pieces on it which was a little off putting and the sausage was a little anaemic. Waitresses very efficient and friendly. We found the Hotel was a great location to what we wanted and the evening dinner in the Park Restaurant was truly amazing (left a separate review for that) Paying for parking wasn't an issue as we had previously looked into it. Overall disappointed with our room we did have a nice break away and an exceptional dining experience in the evening. Had we received a sufficient apology upon check out and when letting reception know about the bedding, however felt and left very let down. Would be grateful to be contacted by the Hotel to discuss our stay further. Although rated poor our stay was between poor and average due to the nicer parts of the stay unfortunately for us, we couldn't rate our stay higher.

"lovely stay"

5
louise j, North Shields, United Kingdom 13/12/2017

lovely hotel with helpful staff. Breakfasts are very good would stay again easy walking distance to city centre lounge and bar areas lovely to relax in after a days shopping also kept our luggage all day until it was time for our train

"Nice quality hotel with character within walking distance of the Minster"

4
StanyerCorporation, Burntwood, United Kingdom 12/12/2017

We booked the four poster rooms as standard rooms had all been reserved and were not disappointed ?? The decor was amazing and fitted perfectly with the historic city of York Bathroom had a rolled top bath which was lovely but no proper shower ...just attachment to the bath taps...maybe could do with an upgrade?? Good choice for breakfast although the quality of the full English was very disappointing ....was expecting top end quality / local sourcing etc Walking ????? distance of the Minster. We did come by car and the parking is very limited and has to be pre booked .....thought to charge £7 per day was excessive. I have never been charged to park in hotel's own grounds before ??

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