York Pavilion Hotel, BW Signature Collection

Myself and my husband stayed here for our anniversary. We booked this hotel as it was walking distance into York centre, about 25min. The hotel itself was lovely and cosy . Very clean and very friendly staff. We had breakfast which was beautiful and a really good choice of continental and hot food , we had the full English and I couldn't fault it. There is a pub across the road which served an evening meal as the hotel didn't provide this and it was a lovely atmosphere with great food. I would definitely stay here again and highly recommend.

If you want a modern box of a room with no soul this is not the hotel for you. Quaint and pretty, amazing staff throughout, our room and bathroom was spotless and huge. Great breakfast and lovely location. Had our evening meal at the Plough down the road on the hotels recommendation and our meal was spot on.

On arrival we were greeted by a lovely girl named Elizabeth. We were made to feel very welcome as she was friendly & professional. We were a little early to check in, so we went round to the bar, where again we were made very welcome by the man behind the bar, ( sorry, I didn't get his name). When we went to our room, ( room no1 ), we were pleasantly surprised as there was a gorgeous 4 poster bed & a huge bathroom. However, the room was soooo warm it was uncomfortable. The bedroom window opened, and although the bathroom window opened, we had to wedge it open with a tin of body spray!!! There was a fan in the room but it did little to help cool it. The bed was stunning to look at, sadly the mattress, for us anyway, was so hard & uncomfortable that we got little sleep. Breakfast was brilliant. I had continental & hubby had full. The staff again were welcoming, friendly & nothing was too much trouble. There is plenty of selection & the full English was very good. All in all, it was a lovely place to stay, the building & surroundings are beautiful & the staff are fabulous, just a shame the bed is too hard 🥺 Thankyou Elizabeth & all the staff for making us feel welcome. 😻

Situated in York not far from most attractions, however it is a tired run down building with a leaking roof and buckets on the landings, dirty carpets, paint flaking almost everywhere you look, bathroom extractor fans not working in either room, floor boards move and creak, our duvet was torn, no restaurant for the days we were staying (there is a decent pub down the road) When we booked and on the confirmation there was no mention of £15 per night for the car park nor is it on their own website. The EV chargers were in the darkest part of the car park and didn't work. I was told that it was due to the unstable Wi-Fi. The one upside was that the staff were all very helpful and friendly.

We chose this hotel due to its proximity to St.Oswalds church for a funeral. We found our ground floor room {22} dark, dated and dingy. It was very cold in spite of it being August. It was very noisy from guests walking above.During our 3 day stay the waste bin was left unemptied, glasses left unwashed and the wet room floor left like a lake .On the third day the room wasn't serviced at all , apparently housekeeping had gone home by 4pm so Sarah {customer services and the barman had to do it between them ! I was offered a glass of wine as compensation at 4pm ! Only breakfast is available . The nearest food is across the road at The Plough { excellent }.always crammed and you need to book. We were offered a bottle of wine as compensation for the next time we visit . We will definitely not be returning.

York, enchanting old fashioned hotel. 4 poster bed (a little high for me to get in and out of) lovely outside seating area. Secure parking. Public transportation near by.

We had a lovely stay at The Pavilion hotel. The staff were very welcoming and helpful, and our room was comfortable and homely. Spacious parking was available with EV charging. This was available for a fee, but we felt it was well worth it for the convenience, especially since we're just staying for 2 nights. Some people might feel that facilities in the bathroom were outdated, however they were clean and adequate. Everything was comfortable and had character. We would definitely return.

Mum's 90th birthday celebrations awesome from start to finish thankyou to all the staff dealing with our day much appreciated you made a young lady very happy and her family ❤️

This hotel looks lovely from outside but dont be fooled into spending your hard earned money here. The rooms are dated, smell musty and are full of mould on the bathroom ceiling. The folder with the comments card was covered in mould, the fan was so dusty it was unusable. All the issues were raised with reception but we were only staying one night thankfully. We even paid with best western points and still felt robbed. The management need to spend some money renovating the place, and stop making excuses that the building is old. It is old but filthy and uncared for. There are better places in the City. I dont like leaving bad reviews but people need to know before they spend their money.

Lovely hotel with gorgeous grounds and friendly staff. Nice little bar area with cosy seats and lounge. Outdoor courtyard area nice. 15 mins drive from York. Room Was very basic and smelt like smoke ! Creaky floors. First stayed at This hotel in 2012……. Not a lot has changed !

Booked this hotel through booking. com 176 pounds for room when we got to room it stunk like a damp musty smell so did corridor up to it so did the lounge we didn't stay cos of this been in touch with hotel and they not interested in money refund hence me commenting on here on there website it shows posh rooms with four poster beds not ours

We stayed here as we were going to our friends wedding. The staff were all lovely. Kelsie checked us in and she was just wonderful. She was chatty and welcoming and said we'd been upgraded which was a nice surprise. We had breakfast the next morning and there was a great selection. The lady welcoming us was so sweet and found us a lovely place to sit. We had a lovely cooked breakfast and the Yorkshire sausage was delicious. Thank you for a wonderful stay. When we're back this way. Well sure stay here again

Our 3rd stay here - it really is a treasure. It feels like you are staying in a country house hotel but the bus stop is just out side,with buses every 10 mins for a 10 minute ride into the city. It is a mark of a good hotel where the staff have worked there for years . Nothing is too much trouble and breakfast over looking the gardens such a treat. Breakfast cooked to order. The rooms are all unique ' country style' not like the big anonymous hotels. Beds really comfortable with such good quality duvets and bed linen. Lovely gardens and little courtyard areas full of roses . There is a beautiful large sitting room with lots of comfy sofas and chairs to take a coffee or a glass of wine in .

The location was lovely special feeling soon as we walked in staff were fabulous rooms was gorgeous especially the bed so nice spacious and comfortable really clean it was so quiet at night which led to ace sleep service was top notch and all amenities well provided for on the whole we will definitely be back thank you staff for a wonderful experience Shaun +julie .room 20

If you advertise you have an EV charger you're setting an expectation, if this is THE reason your hotel is selected, you better have an EV charger. What then would be the point of advertising a non working charger. Probably the same point as having a customer services team that does not respond to successive customer complaints about non working EV chargers. Forget about the £15 to park your car, a very noisy room, poor breakfast and a meeting schedule that got wreaked because the first hour of the day was spent finding and charging a car. None of this matters to them, the contemptuous silence from customer service says everything you need to know.

We had a fabulous stay in one of the four poster bed rooms. It was so comfortable and even had it's own balcony. Special mention to staff member Kelsie who was amazing at oganising our stay. She couldn't have been more helpful.or friendly. Location is perfect, and breakfast was superb and freshly cooked to order. Thoroughly recomnend !!!!

What can I say, this was an early birthday celebration with my husband. I rang to ask about some details and spoke to the hotel and told them we are celebrating my birthday. We arrived Friday 12/6/26 to the hotel, at reception the lady asked whose birthday is it? I said mine. She upgraded us. The only criticism was the breakfast. Sorry we are fussy eater that's all.

Ok, first the contentious matter of the hotel car parking being charged at £15 per night, it really is up to you. You can park for free on the adjacent main road which is busy day and night or, if you value your car, you can park in the hotel secure car park accessed via a barrier and monitored by cctv. Hotel, rooms are themed on Yorkshire born celebrities. The Frankie Howard room overlooks the garden, didn't mind the 70s substantial and sturdy furniture giving it a classic retro feel. Carpet however really does need replacing, fitted in strips, it's a bit worn with visible gaps between some strips. Breakfast very good, selection of tinned fruits, yoghurt, cereals, croissants and menu to choose from a variety of freshly cooked options. There are only around 6 tables in the dining room with an overflow area in the bar, which if also full, you need to wait in the period guest lounge until a table becomes free. There is a bar, it doesn't serve any real ale and the 3 times we did visit for a drink, but if Nick is not on, the evening bar tender was never there, others were also unable to locate him, so we gave up and walked across the road to the Plough pub.

When we arrived we were informed that the restaurant is non functioning since Covid therefore no food available in the evening. Nearest food option was at the pub down the road which stopped serving food at 9pm. Parking was available but at £15 per day, or on the road at no cost when it stated on booking.com website £8.50. The stairs in the upstairs corridor need replacing as they are very close to collapsing. Also you can not lock the bedroom door from the inside as there isn't a lock only a door chain. The heavy metal shower mixer came off the wall and landed on my foot whilst in the shower, squashing my toe and brushing my foot. The hotel could do with some updating. You could hear the people in the next room open & close the sash windows in the middle of the night which sounded like a herd of turkeys.

Lovely hotel, really nice friendly staff, very clean and very tasty breakfast.

We attended a wedding anniversary celebration and had booked via the link our friends sent, and we were initially surprised and disappointed that, on top of the £170 a night bed & breakfast rate, they charged £15 for parking, which is clearly a money-making scene. The celebration and staff were good, although when we arrived at 1420, we were told our room was not ready, but would be before 1500 and to wait the bar, and they would come and get us. They never did and after 1500 we went a collected the key for room that was ready. The food and service on the night was good and it was an enjoyable time. However, the hotel and rooms are getting tatty and grubby (see photos) and are not worth the cost paid. We would not recommend this hotel for a stay in York,

Location was OK I didn't appreciate being lied to by the receptionist who told us the bar and restaurant were closed, only to see other guests having a meal in the restaurant and drinking at the bar! She suggested we go to The Plough pub over the road. We were booked into a deluxe room, which was far from deluxe and not worth the £167 cost. Extra £15 a night for car park is a bit much. Also, no breakfast included. Don't waste your money booking this place, there are much better hotels nearby.

Beautiful gardens lovely rooms delicious breakfasts Very helpful and caring staff

Great weekend staying at the Pavilion Hotel from the warm welcome we received from Nicola on reception to the attentive service shown from Pascale at breakfast(which was hot & plentiful)..in fact the whole team were really friendly. We stayed in the King Deluxe room which was spacious warm & cosy,if a little tired in places but over all we couldn't fault it,great location a steady 20 minute walk into the city we wouldn't hesitate to stay here again in the future.Many thanks

A pleasant hotel situated on a main road about 2 miles south of York centre. We had a courtyard room which was quiet, well equipped and had a good sized bathtub. We had wanted a superior room, but these were all on the upper floors of the main house with no lift. Service was good and the room clean. The hotel no longer does evening meals but there are a couple of pubs within 100 yards, Wifi connections were good. There are bus stops next to the hotel and buses into the centre every 5 minutes (services 7 and 415 are the main ones). The main downside is the unreasonable £15 parking charge. I could understand if it were in the city centre, but wiith rooms at £1oo a night I do not expect a parking charge slapped on top. It is easily avoided as there is unlimited free parking in surrounding residential streets,

Stayed on 4 April 2026. Cannot fault this fabulous hotel. We were made so welcome by the polite, friendly and efficient staff who are a credit to the hotel. The hotel was beautiful. Our room was very comfortable and quiet. A couple of miles out of York city centre but there is a bus every 10 minutes which stops right outside the hotel and was very convenient. Breakfast was plentiful and cooked to order, lots of other breakfast items available also. Thoroughly recommend this hotel

Nice hotel. Rooms clean and quirky with all the facilities you need for a short stay. Reasonably priced with an on site bar and restaurant and nice courtyard garden. Staff really friendly too. Only a short taxi trip into the centre or a 20-25 min walk if you fancy stretching your legs. Would stay again.

Very enjoyable couple of days in York, with the Pavilion Hotel as our base. Breakfast and service were good and the staff were helpful with tips regarding bus travel into the city. The only downside to our stay was the cost of parking in the hotel car park- £15 for 24 hours. Luckily we were able to park on the road for free, so didn't pay that. Sadly the hotel no longer offers lunchtime or dinner service but we thoroughly enjoyed the meals we had in The Plough, just across the road.

Hotel very pleasing from the outside. Well located for walking into the city centre, approximately 30 mins along the river path. Nice welcome from the staff. We stayed in a four poster room. The room was slightly dark and required lights on all the time, reading our books was a trial. The bathroom was clean, could do with some updating, grouting around the bath tatty. but still very serviceable. Lovely hot water. Bedroom carpet had stains on it, but not enough to make a fuss. Lovely warm room. Bed comfortable with good bedding. Breakfast was delicious. The buffet had lots of choice. Lots to choose from on the hot menu. Cooked perfectly. The filter coffee was really good. Great friendly service from the waiting staff. The only downside was the charge for overnight parking. A great stay, would definitely recommend.

We have stayed for 2 nights in room 20 at the York pavilion hotel. Overall we had a pleasant stay; I would say the staff, particularly on reception, were extremely welcoming and helpful, and the most positive aspect of our stay. The hotel itself would have been impressive at some point, now it looks tired and in need of refurbishment. The 2 rooms we saw (we moved on check-in) were desperately in need of a complete overhaul. As a previous review said, they are in an 80's time warp. On the whole the room was clean and the bed comfortable. The bathroom was dreadful. The door doesn't close properly, there's a huge crack down the mirror, and the amount of rust on the towel rail was off-putting. The towels have large holes, we only had half a toilet roll in the room which wasn't replenished for the second night. There was however plenty of hot water and the shower pressure was fine. Our first night's sleep was impaired by noise from the room above - unidentified banging (we're not sure if some of it was down to rattling sash windows as our bedroom window also rattled), snoring and bathroom visits. I've never previously stayed in a hotel where I could hear snoring from an upstairs room. Luckily the second night was better, there was an occasional bang but not throughout the night. It was however pleasant to be woken up to birdsong in the garden. Breakfast was okay, the order was wrong on the first morning and we didn't feel the sausage and black pudding were particularly great quality. The second morning's breakfast was much nicer (we avoided the full English). For the continental buffet - I suggest not advertising something you don't provide - there was no natural yoghurt (I asked) yet there was a sign offering it. There's no restaurant open at the hotel, so we ate at the plough and jorvine. Both recommended. The plough also offers rooms and has a free carpark. Lastly parking. We were aware of the charge for parking so this wasn't a shock to us. I have however noticed management response to a previous review about parking. “ Just to clarify — yes, we have plenty of free parking at the hotel. It's right outside, easy to access, and costs absolutely nothing. Guests are more than welcome to use it.” The hotel is on the busy A19. Much of the road near the hotel is double yellow lines, therefore to state there is plenty of free parking available isn't entirely accurate. We could understand a city centre hotel making a charge for parking, but it's a 40 minute walk or an 8 minute bus ride to York from the hotel. We do feel the hotel website is misleading - the photos show the four poster bedrooms and other more lavishly decorated rooms but the basic double isn't shown until you go into the booking enquiry, and even then it doesn't look quite as tired as the rooms we saw. Finally - would we recommend staying at the York Pavilion? Definitely not without a refurb.

Very unpleasant surprise to discover £15 per night parking charge for this hotel. This wasn't made clear when we booked. Hotel is at least a 10 minute bus ride or drive from the city so you will have additional parking or public transport costs to get into the city. Our first room had broken towel rail (hanging off the wall) and no toilet roll holder. Floor in the bathroom was also stained. We were moved to another room which was fine until I had a shower and discovered the tightly rolled towel was badly stained. Too late to ask for an exchange so I had to dry myself with a stained towel. Yuck! When we checked out I told reception staff who just said "Oh, that's not very nice!" I had booked through booking.com and one week on have not been given the opportunity to leave a review so am doing it here instead. There are lots better hotels in York. I absolutely won't stay at this one again.

no food in the evening and they expect you to pay extra for parking - £15 per night!!! Its a hotel, normally hotels provide parking or do they expect guests to turn up in taxis!!

Upon entering room 4 I had to check the car park to make sure I hadn't used the DeLorean. This room hasn't been decorated since the 1980's. The bed was clean and comfortable but there the positives ended. Everywhere was dirty, threadbare, scuffed and broken. The windows are supposed to be secondary double glazed but 2 out of 3 had panes missing so it was like sleeping on the hard shoulder of M1. Only real complement was for breakfast. The staff were polite, friendly and attentive and the offering was varied and plentiful. Oh and please don't park under a tree in the car park as we came out to find an ostrich must have roosted above the car and left us a massive leaving present all down the side of the DeLorean!

Staff friendly. Beds comfy. Bathrooms clean. Full English ok, but did taste rather as though it had been kept warm for a while. Good bus service just outside door straight into town. Rooms were quiet mid week.

Many thanks to Nick who helped me with a very unusual reservation.... my daughter needed a bed for help help day following her night shift at the hospital.... he promised to look after her and find her a quiet room he delivered on his promise... she had a very restful sleep in a comfortable bed and was well rested for her next night shift.... many thanks for all your help

We came for a weekend break and had a lovely time. Hotel was clean and warm with lots of original features. The staff were lovely and very welcoming.

We had a lovely stay at york pavilion hotel, very nice hotel full of character, staff was lovely, breakfast was fantastic, beds so comfy, we had a short walk into york centre whats lovely, will definitely be staying again 100%, there is a pub across the road what does really nice meals too

We cannot thank Pertunia and the entire team at York Pavilion Hotel enough for making our wedding day so seamless and special. From our very first enquiry to the day of the wedding, Pertunia was incredible. Her "nothing is too much trouble" attitude took so much stress off our shoulders. She is a true professional - on the day, she was fantastic at keeping everything on track and ensuring everyone was exactly where they needed to be, all while staying calm and composed. The venue itself is beautiful, but it's the staff that truly sets it apart. They were incredibly friendly, approachable, and attentive. In fact, so many of our guests have reached out specifically to tell us how wonderful the service was. It's rare to find a team that makes every single guest feel so well looked after! If you're looking for a venue that combines a stunning setting with a first-class team, look no further. We wish we could do it all over again!

We recently stayed at this hotel and overall, it was a positive experience. The hotel is situated in a very quiet and peaceful area, which was perfect for a good night's rest. While the rooms are a bit dated and could definitely use some refreshing, they were clean and perfectly acceptable considering the affordable price. It is a fair trade-off if you are looking for a budget-friendly option. In terms of location, it is about 2 miles from the city center. It's a nice distance for a long, scenic walk, but if you're not feeling up for it, there is a very convenient bus stop right outside the hotel that takes you straight to the heart of the city. The highlight of the stay was definitely the nice breakfast. The quality was excellent and far better than your typical hotel buffet

Good location for York, bus service excellent. Friendly, helpful staff. Our room was on ground floor a little cottage type room. Very clean and quiet It was lovely. We had a 2for 1 booking which included breakfast. Excellent value.

My daughter booked The Pavilion for her wedding, from the moment she stepped into the hotel, she was greeted so warmly by reception. I found the staff so friendly and attentive, nothing was too much trouble. The food for the wedding and breakfast was really good considering they had to cater for 65 people. The rooms we booked, were very clean and charming. All in all an excellent choice by my daughter for a wedding venue.

We are just back from a lovely overnight stay here. We arrived mid to late afternoon on Saturday and were checked in by Jessica on reception who was lovely. We were allocated room 62 in the courtyard at the rear( Boogie Woogie) which was on the small side but warm and comfortable. Breakfast was very good, a decent choice overall. The car park was a bit pricey at £15, plus it was muddy in places due to the recent rains. The electric vehicle charging area was tarmac, so in reality the rest of the car park should be. This would prevent hotel clients shoes etc getting dirty unnecessarily. Hope to come back as it's an ideal base for York city centre etc.

Hotel was very nice and clean. Staff very friendly and helpful. Room was very nice and clean. Breakfast was very nice. Couldn't fault anything about our stay

Helpful friendly staff. Comfortable rooms Good access to town centre. Regular Bus service. Ev charging good car parking Good value

Another absolutely lovely stay at the Pavillion Hotel in Fullford. 5-minutes by uber from the centre of york. Staff were wonderful, professional and courteous as always.

First class dinner, excellent value. Shame couldn't be said about the rest of the stay. Room adequate but sink blocked in bathroom, complete inability of staff to create a pot of tea (machine only providing lukewarm water, staff produced teapot full of hot water but no tea bag than my wife accused of being abusive by asking for a pot of tea). Parking on hotel property is an extra £15 per day or part thereof, even for residents. Picked hotel at random since we were in the area, big mistake, will not return

We had our apartment dinner on the 4th December and it is the worst meal we have had.Used to be good I bet another new chef. We started with prawn and crayfish cocktail which all one could taste was brine water. They had forgotten to add the mari rose sauce .We had to ask them to bring some in pots ! We then had turkey,which was dry and crispy.Turkey should not be like that. We finished with a lemon posit which was dreadful. Served in a small jar, it had curdled with bits in it ,not lemon it was just because it had curdled. It was so thick and not like a smooth lemon posit,more like a solid like blancmange Last years meal was good what has happened this year.God only knows

Charming period hotel in the York suburbs that retains a sensible sense of individually. We stayed in the 4 poster room on a B&B basis. The room was arguably dated but that's what you expect to some extent when you book. Everything worked and was clean and comfortable. Breakfast was included in our booking and we had more than enough to select from. Notable pluses were the fresh fruit salad and the various poached egg options such as Benedict and Royal. The staff were friendly and helpful from reception to restaurant. The main negative was the car parking charges of £15 per day which for a suburban location was incongruous which the hotels location 5 miles or so from the city centre. We opted not to pay and were fortunate to find roadside parking immediately outside the reception entrance for free. It would definitely be a major consideration when contemplating our next York stay., it's not as if this is a city centre hotel with prime parking at a premium. As we intended to eat and drink in the city during the Winter markets the proximity of bus stops for the regular buses were great and Uber cost us around £7 from the city back to the hotel.

The free WiFi is a total waste of space. If you are going to advertise free WiFi only do so if it actually works. Make a small charge and provide WiFi that works would be a lot less frustrating.

Great hotel a little quirky but that is what makes it different, 30 min walk to the shambles or a £6 uber with lots of restaurants on the way which are way cheaper than the town centre. Look out for the best western 2 for 1 deals this is the 3rd time we have been this year and we have enjoyed all 3 weekends

Stayed 3 nights 19,20,21, November. Room22, First, no heat for 3 nights during our stay, it was a good job we had hot water and found a heater fan, room was poor, a constant draft coming through the window and back door radiator never worked, complained many times was told there was a problem with the boiller and it was being see to but to no avail no heat, also top right hand corner in room poor repair were there had been damp looked outside ill fitting window to recess no wounder there was draft. Second. Meal first night was adequate sat by fire, breakfast next moring poor asked for poched eggs and got fried, sausage not cooked properly poor quality. Third. bar area and dinning area constantly cold and area had small fan heaters ask to have coffee in the lounge waiter had to go and check if it was warm unfortunately it was cold. On the plus side the receptionist and the staff were polite, and helpfull . unfortunately I can not recommend this Hotel to anyone and we will not be back.

I have staying at this hotel for more than 20 years, including spending my wedding night here,so it incredibly disappointing to write this review . During my most recent stay there was heating in the hotel yet no one informed me at check in . Instead ,i was simply given a small portable heater , which was nowwhere near adequate for the cold . What made the situation worse was the complete lack of apology or acknowledgment from the staff. For a hotel I have trusted for decades,this felt shockingly dismissive. Breakfast, which has always been one of the highlights of my visit ,was the worst it has ever been - poor quality! Limited option not up to the standard I've come to expect expect here Overall , they stay felt far below the level of comfort ,service ,and care I have experienced over the years. I truly hope management take's these issues seriously,because it's disheartening to see such a long trusted hotel decline so sharply

Haveing booked in for Christmas Market, the room wasn't what i expected, the breakfast was good and fresh.. Bar was good.. The car park and charge was naff. all in all i won't be rushing back Christmas m

Room was very spacious and clean. Everything we needed and the armchairs were a nice touch. Staff were ploite, friendly and helpful. The manager at breakfast chatted about the history of the house and was very knowledgeable. Breakfast was lovely and lots of choice. Many of the rooms were all set out in Christmas decorations and it was a very nice touch at breakfast with the log fire as pictured. This is a beautiful building, full of charm with 63 bed rooms, we have stayed here twice and both times have been very satisfied. The hotel is in a great location, £15 for 24hr parking and a bus stop right out side to get to and from the city centre or if you prefer a nice stroll along the river. We will certainly be back.

The hotel was really friendly and a good budget. Stayed for 6 nights, including breakfast. It is also well connected for buses to York City & Piccadilly, all of which run every 15 minutes or so. And a direct bus route to Selby. The room was clean, comfortable and in a quieter part of the hotel, and had a tv and kettle. The ensuite bathroom had both bath and shower. Staff were all very friendly. The two restaurant areas were also a pleasant atmosphere.

Staff friendly and helpful. Cleanliness good, door in room to rear gardens ideal for smokers. £15 Overnight Parking disgracefull Breakfast average poor mushrooms and presentation. Good location

We thought the Pavilion Hotel was a great place to stay for a break in York. It has a lot of history, staff were welcoming, kind and helpful. Our room was clean and comfortable and the breakfasts were lovely thank you. Bus service into York was across the road and can drop you right outside the hotel . We would definitely come back again Jane E

We are currently staying at York pavilion hotel and on arrival we were told we was going to stay at the apartment directly across the road with the red door only to find out we were trying to access someone's house and the lady was not happy and had complained numerous times about this and we were actually staying at number 22 which was 4 houses up the road. The apartment WiFi never works and the hotel never answer the phone. In my opinion avoid this hotel.

I stayed at this hotel as part of a group tour from Canada . I mislead my Phone at a local restaurant. The evening manager went out of his way to drive to the restaurant to collect my phone . I was touched by his readiness to help . Loosing my phone on vacation would have been a very difficult thing . I will always remember his kindness .

Me and my 7 year old son attended the Freddie mercury night with dinner last Friday and we had a fantastic evening. We received a very warm welcome upon arrival and the staff went out of their way to make it a lovely experience for my son. From changing his welcome drink and desert to a bag of crisps which were all lovely touches. The dinner was lovely and the act was very entertaining and kept the crowd up dancing all night The staff really made our night and are a credit to the hotel. We will definitely return for another great night.

Booked through Hotels.com and got a great members deal. So much so we upgraded to a suite. We had read that it was a tired old place that needed a revamp. We didn't find this to be honest the building is Georgian and therefore will always take a good bit of keeping up with. But everywhere was clean and there are no major problems in our opinion, its a lovely place. Our room was very spacious, really comfy bed fantastic bathroom and a pleasant outlook over a small garden. We only had breakfast so can only comment on food for that. Good choice of cereals and continental etc, a good varied hot menu with a very nice full English. Parking is £15 per day which seems to be standard at most York hotels, but we knew this on advance. All the staff were very friendly and helpful. All in all a great hotel at a great price, we would certainly recommend. It is handy for the bus direct into York ( 5 min ride)

Arrived for a two night stay this is a lovely but obviously a very old building nice location the room had all the comforts of home a comfortable bed. However the Wi-Fi in room was so poor it was unusable kept cutting off the showers pressure was very poor the room needed a little TLC to say the least. Never tried the food although looked nice was going to book breakfast however as i matter of principle when learning on arrival it was £15 a night for residents Parking adding £30 breakfast making it £60 added to our trip to York I think that is appalling and won't be returning which is a shame it did say when describing the hotels facilities it offered parking but no mention of cost🤷if it had we would not have booked at that price After looking back at reviews one mentioned it £8.50 for 24hrs in 2023 So it's almost doubled in two years that's a serious % hike. Staff very nice and helpful rooms clean. Alan lyall.

One night stay during a visit to York. Ground floor was musty smelling and although clean, our room was in a poor state of repair with a cracked bathroom mirror and very rusty radiator. Due to noise from creaky floor boards and sound of running water our sleep was very disturbed. Staff came across as friendly enough but unfortunately not genuine. Our first day but unfortunately will not be returning.

Probably Yorks best boutique hotel it's minutes from York city centre by car or by bus yes the bus stops outside the hotel does have parking. Wonderful rooms with really comfortable beds decorated fantastically well, breakfast is fantastic just like dinner. Wonderful reception and attentive waiting staff, all the staff are just lovely and friendly that make this hotel.

Such a lovely and friendly hotel, just out of town with good bus routes and a lovely river walk into York centre, this is my 5th time here now and just another great stay.

We got a special offer of 3 nights for the price of 2 with breakfast and that did help to cushion our disappointment in the hotel. When we tried to check in at 3pm we were told the room wasn't ready and went into the bar to wait. We finally returned about 4pm but think it would have been nice if someone had come through and told us when our room was ready. We were aware of the £15 per day parking charge, which I personally think is terrible for guests of the hotel to be charged but as my husband has a blue badge our parking was free. We had room 43, the Ben Hogan room on the top floor. First impressions of the room was very tired and depressing. I know it is an old hotel but the room could still be brighter and more welcoming. The curtains looked ancient, the valance on the bed was badly creased which just looked bad and there was a hole in the material on the headboard. The carpet looked like it had joins in it and looked tatty. The lighting was very bad, which just added to the overall gloomy feel in the room. The bathroom was again tired looking and had a horrible shower curtain. There was a hairdryer, fan, iron and ironing board provided. Breakfast every morning was self service which we believe may have been due to a coach party staying in the hotel. It is a very small area to access trying to get food and it did become quite crowded at times. The cooked breakfast was okay the first 2 mornings but on the third morning the sausages and black pudding were very hard and inedible. On the second morning the fruit salad and danish pasties ran out and were not replenished. When I asked if there were any more danish pastries (about 8.45am) I was told that there were no more. Every morning the fresh fruit didn't look very appetising, in fact there was a banana and pear that looked black and disgusting. Even though this hotel is in a very good location, unless it had a refurbishment we would not choose to stay here again or recommend it to anyone else.

Excellent location easy route by bus into York city centre. Well presented on the outside and in. Very clean and a great ambience about the hotel, very chilled and laid back. Staff are polite, helpful,knowledgeable and all wear uniform attire. Rooms very clean and bedding was changed for our 2 night stay, tea / coffee in the room. Breakfast offered a variety of cooked and continental foods on a buffet style. Met guest from Canada, Australia, UK from Bath.. First class hotel.really enjoyed our stay and would return. Thank you to ALL the staff..all number 1

What can we we say , everything was great , we attended a wedding here and everything was good, the food was good as was the venue. A special thanks to Jamie his personality and presence throughout shone through , he really is a credit to the hotel and most of the reception party commented on his hospitality skills and personality, it genuinely seemed like he was the only one looking after us, we love his personal skills which made a welcome change to the somewhat robotic speel now encountered within hospitality, both myself and my wife have already commented that next time we are in York we will be booking to stay at the pavilion and hope to see Jamie again and experience his hospitality once more .

Stayed before twice at the pavillion,which is why we returned,was excellent,This visit was the oppisite,Breakfast was terrible,changed to self sevice ,no choice,scrambled eggs only,undercooked bacon and sausage and a trough of beans !!,free for all serving your selfs in a 10ft x 10ft room,quality of food was aweful,we wont return ever,such a shame for a country style hotel you carnt order a decent cooked breakfast,not even any brown sauce,no sweeteners for drinks and most of all a fist fight to try to serve yourselfs

I booked a room here after a previous booking (private student accommodation) was cancelled. The booking was quite last minute and this is a nice hotel, so it was more expensive that I had wanted. But I had a really nice time here. The Pavilion has a nice 'country hotel' feel, my room had a wooden four-poster bed and nice wooden furniture. The bedroom wasn't huge, but the bed was big and very comfy. The bathroom felt huge, with a sink, toilet, shower over a bath (with very good water pressure), and room to waltz (maybe, not tested) in between. The hotel is on the main road, so it is easy to get to, but I never felt like it was noisy. The main road is also served by a good bus route and is close to bus stops, which was very helpful. There is a nice pub a short walk down the road (The Plough) that does very nice food. And there is a nice field alongside the river that you can get to via some footpaths off the main road/side roads. The room was a little too warm for me (I'm usually too warm, though) but there was a fan already in the room. One complaint is that there was no view to speak of, one window looked out over a flat roof and part of the fire escape and the other looked at a wall. But the room never felt dark. Another complaint is that breakfast and parking were extra. I felt like some of the cost of the room paid for the staff are the services provided. There is a reception, night porter, the staff are happy to help with your luggage if you wish, and there is a garment mending service that you can call down to reception for. Overall, I had a comfortable and peaceful time here. The hotel looks lovely and there are some very pretty parts to the grounds. The staff were friendly and helpful, and I felt like they were on-hand if I needed them but without them being ever-present (what is that quote from The Grand Budapest Hotel about lobby boys?) which was very comforting.

Dated dingy poorly maintained rooms with peeling paint and yellowing walls. £15 additional parking charge is shocking !

The hotel is extremely tired and in desperate need of refurbishment. The bedroom I stayed in had cracked paint, heavy stains on the bathroom ceiling, a window that wouldn't stay open - (the room was very hot -no circulation.) The curtains looked at least 20 Years old and had never been cleaned. There were no charging points or plugs by the bed. The sheets in the bed were hard and scratchy and the bed itself was uncomfortable. I feel sorry for the staff who were friendly and it looked like the place that had potential….. if it was extensively refurbished. The only other positives was electrics vehicle charging and the fact it is a £10 taxi to York.

Went to a murder mystery night. All the staff are so friendly making the night very enjoyable. The food was lovley, definitely would attend again, not just because we managed to solve the murder either

Looking for somewhere to stay in York at reasonable rates then this might be useful. The place is dated and needs some upgrading but does have a certain charm. Breakfast was okay but I've had better, adding the £15 per night parking does increase the price nearer other places. The thing that makes it worth staying was everyone we met was really nice and pleasant.

Dreadful. An expensive room with a view of a brick wall not 3 feet away- and fumes from the kitchen. It was cluttered and small, the shower was just a shower over the bath, and there were not enough towels. Breakfast was rushed and the coffee was just standing on a heat pad. Not what you would expect for the money and it felt like a prison because the wall it looked into made it very dark.

Hi, I'll keep this as short as possible. Arrived at the hotel about 18.00 on 12/07/25, my wife was celebrating her 65th birthday. We checked in with the receptionist, who told us immediately that we had to pay £15 per night to park our car, and that they wouldn't be taking any responsibility for any damage, not a great start. We were allocated room 34, my wife opened the door and her first words were " it's a s...hole, to be honest I couldn't argue. This room was stuck in the 70s, decor, bed , blankets in the wardrobe. No hair dryer, good job she brought her own. Poor shower, I could pee harder. Toilet didn't flush properly, just not what we expected. So we quickly got ready and went out for food and alcohol to try and forget what we had been allocated at the hotel. Got up the next morning, had breakfast then my wife went to complain to reception, where by she was passed on to the duty manager. She explained to him our plight, to which he said he would sort out and for us to leave our luggage at reception when we went out. He was true to his word.and sorted us another room. Better but still stuck in the past. Bathroom was beautiful, no complaints there. There were 2 extendable fans in the room and it was red hot so we switched them on. They both immediately fell on the floor, so I put them back together and propped them up. So better but still basic faults. Concluding I would just like to say that my wife did not enjoy her 65th birthday at all, a special one as well. I was of the same opinion about the hotel. Now this was a present from our son, he was bitterly disappointed and complained to Booking.com who he booked with. A special weekend ruined, needless to say we will not be recommending the Pavilion to our family and friends. Overall a total nightmare.

Stayed here for our anniversary lovely looking hotel set in a old style house we were in a deluxe room very lovely and spacious though rather warm even with the window door open and fan on only downside was our bath filled up with water upto the top of our feet when the shower was on but apart very lovely stay

This is a lovely beautiful hotel quaint and gorgeous little court yard garden for sitting and sipping ! The staff all very helpful, polite and friendly . Room very clean and had what you need in the bathroom and a coffee tray . Beds comfy highly recommend a stay here we will definitely stay again !

Shambles management and staff. Attended the restaurant for Sunday Lunch and observed an old lady which I later found out to be the owner belittleling members of staff in front of guests. Shocking behaviour. To top it up, food was luke warm at best and beef was dry.

The hotel staff here are lovely and very helpful unfortunately that is were the charm of this hotel stops, Are room was old and dated and felt grubby at best, the worst part though was the fact the walls are paper fin, We were kept awake till 5.30 am by the young people that drunkenly talked at the top of their voice all night, this left the whole experience feeling more like we'd stopped in some sort of youth hostel rather then what we'd hope for

Have stayed at this hotel many times, as it was usually a decent price, with free parking and easy bus trip to the city. However, this latest stay was a major disappointment. The parking is no longer free, being £15 for 24 hours. This was not made clear during booking. The reception staff made it their first job to get my £15. And then there was breakfast... We've had breakfast many times before with no problems. This time was very different. The eggs and bacon were woefully undercooked (translucent poached egg and a runny fried egg - even though I specially asked for very well done). It was so bad we left most of it, and got something extra in the city. We were not asked once how our meal was, and were just told 'sorry' when we mentioned this at checkout.

Great little hotel..fantastic restaurant with fantastic chef's specials..the chef is really trying..and succeeding! Last night we had 12 hour cooked Ox cheeks in Port wine jus...on sundried tomato & olive mashed potato and steamed brocollini...really good. The menu is being upgraded. Tonight we had Apple & Celeriac Soup and the Penang Curry. Both were very well constructed, flavourful and aromatic..not spicy. We really enjoyed. Breakfast included and Queen bed in a King room for under £100/ night on the nights we stayed... Bliss. In the city by the river this afternoon the local Filey Bay Scotch..£10. In this hotel bar tonight £5...so drinking doubles for the same price....yehh!!!!

avoid this place. Room was on top floor. no lift or assistance with luggage. Bedhead filthy as were cushions, chairs and carpets. Lights all flickered. Bathroom looked like came out of the 50s and not in a good way. Furniture cheap 1980s pine, sad, tatty and ugly. Furniture on landing not much better. Fire exit signs not clear. The taxi they ordered for me to the station never turned up. Breakfast unappetizing and chaotic. one machine for everyone to make their own coffee. when i went to make mine not only was it undrinkable but they'd put someone else in my seat. sign outside breakfast room stated “this is an old fashioned establishment”. i'd say more like an almost comically depressing one. Even disturbing. Felt ashamed on behalf of tourists unlucky enough to end up there. Lesson in how to make a once handsome building into a gloomy mess. what a shame. avoid

A charming stay at the pavilion, we stayed out in one the 60s rooms which was nice and cosy and felt very private. The staff were so friendly, we even got a tour round by the wedding manager who was so helpful and knowledgable, and this led us to booking the hotel for a family gathering later this year. Could not recommend enough!

Another lovely stay at the pavilion, lovely welcome and nice, quiet room. I arrived rather late to check in but everything was perfect, the staff kindly provided me with some water for my room. It was only a quick over night stay but value for money and the staff made sure you left feeling taken care of.

Horrendous - party goers charging down all the corridors yelling until 11.pm. Gravel thrown at cars in the car park, smashed glasses in the gravel. The staff unhelpful or possibly not in control of the situation. My email response from this hotel was that this kind of behaviour from it's guests was to be expected. They are a party hotel - quiet weekend not available.

We visited as part of a mini-break in May. We found the hotel ok, slightly too far from the town centre but had easy bus routes in. We'd choose to stay closer to town next time we visit. Hotel room was very dated and needs some refurbishment. There was bubbling wallpaper in the bathroom and dressing area. There was also repairs needed to the wood surrounding the bath. The bathroom door didn't shut and the bedroom window was a challenge to lock alone as the top didn't stay in place very well. We did report the window and were told that someone would look at it, but I don't think this had happened as it still wasn't locked when we returned. Had we have been staying in the hotel for a greater period of time/been there more often during our trip, we probably would have chased this. As we were packing to leave, we pulled out the dressing table chair, which was filthy, stained and had a long black hair on it (not owned by either of us!). It seemed that the bar was rarely staffed/very slow service with drinks priced very high (a large bottle of water cost around £6) - it's much cheaper to go to the pub next door! Parking is crazy at £15 per night - just park on the road outside (it is free!!). When booking, parking costs and damage deposit costs were quite hidden so a bit of a surprise when arriving. All in all, it is ok for a short stay, but we'd look elsewhere for our next visit.

Awful nights sleep, the bed was like sleeping on a slab and no give, both myself and my wife continually woke in pain and it completely mared our our stay, We were discussing it at breakfast and heard the same comments and complaints coming from other guests, the room was basic and far removed from the website pictures, the period element of the building was elegant, but that's how they attract clients, disappointed and won't be staying again.

Just stayed for my 3rd time at this lovely hotel, As I walked in from the car park one of the staff members remembered me and welcomed me back and it only got better from there. I had emailed a room request and they had placed me the room I had stayed in previously with a welcome back card which was a nice. We ate off the specials board in the bar and really enjoyed it portions were a good size. When we checked out they let us store our bags in a secure area while we went out to enjoy our last day. We can't wait to return thanks to Simon and his team for another fantastic stay.

The Pavilion Hotel has a magical charm that makes you feel impressed and cosy all at the same time. The decor is classical and rustic ...such a welcoming vibe. The team really do look after you with such respectful friendliness. We always stay at the Pavilion when we go to York. It has a secure car park and is 5minutes from York Centre. There are four lovely place to eat and drink.

As I walked into the hotel reception there was a notice saying “Please be aware you are now entering an old fashioned establishment”. The York Pavilion Hotel has individually decorated rooms. Our room was clean and comfortable, if slightly dated. Extra pillows and blankets were available in the wardrobe. The bathroom had a bath with a fixed shower over. Downstairs off the reception area there was a small dining room to the left and a small bar to the right. To the right of the entrance there was a large lounge with settees and armchairs and a polite notice not to use mobile phones or computers December was very busy with.Christmas parties and I felt the staff were stretched to the limit. We had dinner in the hotel on our first evening which was adequate. Breakfast in the morning was chaotic. Not enough tables were set in the bar for overspill from the dining room and there were two men leaning against the bar eating breakfast, presumable because they needed to leave quickly. It's hard to know what to change about the hotel. It is a large listed building so guests should be aware of that

Second visit to the York Pavillion and this time it was a disappointment. Our deluxe room didn't meet up to the title. A nice room although a little tired, the layout was the main issue. The bedside table and light were in an alcove behind the bed, making the light useless for reading, also any drink meant you more or less had to get out of the bed to reach it. The bed mattress is also in need of replacing. The TV was located to the right side of the bed so viewing was not great and even worse for the person furthest away. The breakfast hot menu is cooked fresh, good quality and served at the table. The cold serving and tea/coffee is self service from a small room and if busy, is congested, made worse by a single automatic coffee machine where queues quickly form. The hot water for the tea is also from the machine and is contaminated from the coffee. I'm not a fan of the £15 per day parking fee. Finishing on a positive, the staff are all friendly, helpful and work hard to make your stay enjoyable.

I stayed at the York Pavilion hotel with my wife in April 2025. We arrived early, around 10.00am, to ask about the check in process on 27th of April (We were not due to check in until around 3.00pm, as per the hotel's rules). The initial interaction with the lady at the front desk could've been more pleasant and friendly to be honest. She was perfectly good with the customers whom she was serving before us, but when it got to our turn, it didn't feel as if the welcome was as pleasant sadly. Unfortunately, the hotel charge fifteen pounds per day for parking - even for paying guests who are staying at the hotel. This was really, really disappointing to be honest, especially when there was plenty of parking space available at the hotel (Although that might be because people are not parking there due to the extortionate costs of fifteen pounds per day). The room we stayed in was okay/fine, without being amazing unfortunately. To be truthful, the hotel seems to lack a wow factor. It is an old fashioned establishment, which could do with some modern improvements. For example, there is no thermostat in the rooms. This was particularly frustrating as the weather was very warm during our stay. There is a window in the room which can be opened, but this didn't make much difference sadly. The rooms can get quite humid sadly. Also, when we asked for a fan, one was provided thankfully - but it was such a weak fan that it barely made any difference at all, if any. Another thing which can be improved in the rooms please is that the lighting is not great - either in the main area or the room, or the bathroom (This was disappointing, especially when trying to shave and/or apply make-up respectively). There are some good things about the hotel too of course. The wi-fi is very, very good, and the TV in the room was a smart TV which meant that apps like Netflix could be played thankfully. Furthermore, the breakfast was good as well. Unfortunately, one of the biggest missing features of the room is that there is no fridge in it. This was really frustrating, especially when the weather is warm. Overall, the stay was okay/decent, without having any wow factor at all sadly. The staff were helpful and okay, but nobody seemed to go above and beyond in terms of customer service. Thank you so much.

Unfortunately, our stay did not meet our expectations given the price. Upon arrival, the lady at the front desk was extremely rude. We arrived an hour and a half early and politely asked if our room was available. Without checking, she looked us up and down and abruptly said "No." While I understand we were early, I felt dismissed. She instructed us to return at 3pm and pointed us towards the bar when asked. Although the other staff members were lovely, when we returned at 3pm, we felt like an inconvenience. She again said "No" and told us to come back in 10 minutes. When we returned, a different, very pleasant lady was at the desk and checked us. For the price, I expected a friendly welcome. Additionally, the rooms were quite tired, and the breakfast was dry and of low quality.

We went for out 20th wedding anniversary and wished we had not.No wonder when I rang they they said they were quiet,but I did not know what they had done. We were going to make our anniversary very special, but completely ruined I looked up the pavilion on their web site to look at their dinner menue, It said click on the new revamped evening meal menu which when I did it looked as good if not better than normal.We eat there quite regularly,and our 25 friends and apartment people eat there as well as out Christmas dinner get together. We shown to our table and I ordered a bottle of pino Gregor.Sorry we have not got any ,but we will give you a bottle of Chablis at no extra cost.It was like drinking acid and that's no exaggeration. We were next given the menus and belive it or not we do not do an evening menu so we were given the bar snack menu,pizzerias sandwitches etc.We could not believe this and have had many good meals there ,no wonder they were quiet. Why is it that after at least a year nobody has revamped their web site to say this when it say a lovely revamped evening meal menu.I to.e the. At least 5 months ago regarding there sandwich menu on the internet was out of date and the prices were from 6-8 pound.Now they are £10.00 to £14.00 for prawn. this is a con to get people to go. We have visited the hotel many times for evening meal and sandwiches but never again.i will tell our apartment people who go regularly and our Christmas party of 20 will now be cancelled.I hope they don't ever get anyone going and I will never venture in that hotel again,nor will our friends. A completely ruined 20th anniversary, which cost for an un drinkable bottle of wine and fish and chips each that was it for £80.00 disgusting.i was looking forward to a prawn cocktail feather blade beef etc not a bar menu. I warn everyone do not go to this hotel it is a rip off and totally ruined our night having got all dressed up.Revamp you web site I have told you about this at least six times.

First time staying at the Pavilion Hotel York, and it certainly wont be the last, beautiful country house hotel, with beautiful grounds and interior, first impression of walking in the door was a very clean and welcoming place, Staff were very friendly, welcoming and polite, nothing was to much trouble. Our room was on the ground floor which really suited me as i had just recently had a knee operation and was worried about the stairs. (I had previously emailed the hotel to request this) our room was bright clean and well decorated beds were comfortable and the room was lovely and warm. Breakfast was beautiful very good selection cereals, fruit, yoghurt danish pastry, full English (bacon could have been cooked a bit more, looked a bit undercooked) plus more choice on the menu. overall a very good weekend away busses stop outide the hotel every 10 minutes to York and its only 10 minutes to York designer outlet. We have always stayed in the city when visiting York, but now the Hotel Pavilion will be our first choice.

Average. Has some good point. Has some bad. The breakfast was disappointing, everything wasn't right. It wasn't awful just not what you expect, I mean how hard is it to serve a hot decent breakfast…. Obviously harder than I think if you go by the standards here. The rooms was tatty, tired and really needed some attention. It was clean though to be fair, we slept well and it was nice and quiet once the wedding below us stopped (no problem with the noise there, congratulations). Parking is £15 a day. Save your money and park on the main road outside for FREE

We chose to stay at this hotel because we were coming to see a dinner and show. On arrival we were told parking was £15.00 for 24 hours, but when booking it said parking available on site no mention of price. For the price the room was very disappointing with lots of things that needed improvement. I can appreciate it's an old building but ripped curtains, threadbare carpets, damp and mould in my opinion is not acceptable. On the positive side all staff very pleasant and attentive. The three course meal and show were fantastic and would definitely recommend.

Unique and quirky lovely hotel perfectly situated close to the city centre, with a bus stop close by, buses being every ten minutes in peak times, or a half an hour walk. The hotel clean and tidy, decor a bit tired in places, nevertheless we were delighted with our room which was very comfortable with a lovely four poster bed and sofa, with adjoining bathroom. Warm welcome received from a very pleasant receptionist. Breakfast was excellent, I enjoyed the freshly cooked offerings, as well as the continental selections, the granola was especially delicious, some items like bread on the menu were freshly cooked! The attentive bar and waiting staff couldn't do enough to make sure you were happy! Indeed staff a credit to the hotel. There were daily charges for car park, if used of £15.00. We had a wonderful four night stay in Room 5, which was totally relaxing!

The hotel has a natural charm albeit aged it is everything I expected, true there are areas that could be improved, mainly around the bathroom facilities but overall I found the levels of service offered by all of the staff more than made up for the minor problems. The cleaning of all areas including rooms and common areas was very good, the tables in the bar area are a little close together but fortunately the hotel wasn't over busy so didn't really affect us. The food was in my opinion very good and service was again first class, with the staff members all readily available to help, I will most certainly return Steve gorman

The hotel was a little way out from the middle of York, actually in Fulford. It took us about 30/40 minutes to walk to the Shambles. Although I understand there is a bus. The walk along the river Ouse to the centre of York was very pleasant and starts from opposite the hotel. The room was comfortable and breakfast good. However please be aware that there is a £15 per day or part day charge to park in the Hotel car park and as we were staying for two nights it cost us £30. We did complain about this as when we booked through Best Western we were unaware of the charge, which an extra directly paid to the Hotel. We were told it was on their website, which we hadn't seen as we made our booking via Best Western through an email offer. The Hotel then insisted on following up their point the next day by leaving an A4 letter with attachments on our bed highlighting where the car park charge are on various websites including their own and Best Western main website just to prove their point. This was totally unhelpful as we used Best Western's direct booking system, and quite frankly went too far! Our our time away was now totally spoilt! I cannot recommend the Hotel due to their insistence in proving a point, hence the poor rating.

Pleasant staff and good location. Rooms were a bit tired but comfortable enough. Breakfast was hugely overpriced for the quality and choice- there are tons of places to eat in York so don't bother. Parking was £15. So once you had the room, food and parking together it's not great value

We live locally and occasionally visit the bar for drinks. We visited on a Friday around 6:30. The service was friendly and efficient. We had two rounds of drinks with a side order of bread, olives and oils. The first round, the prosecco was extremely flat, visibly flat, and not pleasant. The second round we both opted for lager, and a side order of bread and olives. The food took a considerable amount of time , for bread and olives and when it arrived we were greeted with a pot of cheapest of cheap black olives and the weirdest bread I've ever had. Stale, weird taste. Overall just a very disappointing experience and probably won't return for a while.

URINE SOAKED BED on the 14th and 15th February 2025My wife and I visited family and book 2 days at the York Pavilion Hotel, the total cost was £434 plus £30 parking. After returning to the hotel on the evening of the 14th, I turned the bed down and got in. I pulled the duvet over me and I immediately thought that the bed was very cold.  After a moment or two I thought that it was too cold and not warming.  I got out of the bed and half turned the duvet down.  I could not see anything but when I touched the bed I noted that it was damp.  I then touched the underside of the duvet and it also was damp.  The dampness started approximately half way away down the bed,  in essence the bottom half of the bed. There was a stain at the bottom of the bed sheet. It smelt of urine. We moved to another room, of our choice, and made a complaint . We were initially offered £100 compensation, in essence the difference between our superior room and the one we chose. Later this was upgraded to £100, an upgraded room at our next visit and free parking. As we will not be returning that is of no value. I have been attempting to find out what happened but have had no explanation from the Hotel. I have also contacted Best Western, as they advertise the hotel, but they have no operational control. I was told by Best Western that they would speak to the hotel and I should receive a response from the Hotel within 7 days. I have not received a reply. The fact that I got into a urine soaked bed and how disgusting that is does not seem to register and that requires compensation. I have asked for a full refund for the 14th and £50 for the 15th ( the difference in price for the rooms). I do not feel that is unreasonable

Lovely hotel, very friendly staff,excellent service would highly recommend and would definitely book again if staying in York, short bus to town centre, very close to the Designer outlet. Fabulous meal in the restaurant in the evening , nothing was too much trouble. We used the electric car charge point at the hotel, not their fault but the numbering on the charge points not clear enough, so charged multiple times , which from past experience is hard work to claim back

Lovely hotel, definitely unique and not the churned out hotel chain standard room stuff here. Staff went above and beyond to ensure we were made very welcome and part of what felt like a family stay at their home. Fantastic location for a commute into York or just relax in the very well kept gardens. Chef even came to our table to make sure everything was OK with our breakfast, which was fantastic. You were very aware that this place was very well managed and even met the charming manager himself (I think Simon) who was genuinely delighted we enjoyed our stay. Will definitely be back there when in the area again

We could not fault this hotel in respect of all elements of a great weekend away. The hotel was spotless, staff were ultra efficient, food was excellent and I wouldn't hesitate to return and to recommend to friends and family. Also a convenient distance from the city centre and all attractions.

We stayed at the York Pavillion for a friend's wedding. On arriving, the hotel looked amazing, checking in was easy but there is a damages fee. Simple protocol in most hotels. Then we went to our rooms! Rooms 50&51. And his is when it went down hill. Marked carpets, holes in doors, paint peeling from the ceilings, clear polyfilled holes. Why have a damages fee if rooms are in this state. As we were getting ready for bed, there was no hot water coming through to both rooms. To begin with, we passed it off as a it's an old building and must have a long way to travel. But in the morning it was the same. Reception were told and they offered to move us rooms but being part of a wedding we didn't have time to move. And would it be the same further down the corridor? Hopefully this will be fixed! We went for breakfast, asked the waiter what was GF to which he said a few options on the menu and cereal. But on further inspection there were no GF cereal available. My husband asked the waiter again about what was available and we received a different answer. Doesn't fill you with confidence! Our order came and the bacon was exceptionally salty and so was the scrambled egg to the point that a party member had a huge ball of salt in theirs. At the wedding we found ourselves tidying the room from the previous night as it had not been cleaned properly. My husband asked a member of staff to come and hoover the room as this had clearly not been done - a half-hearted attempt had been made. Serving staff weren't sure which meal at the wedding breakfast was GF, however, Petunia was extremely helpful and ensured food was safe.

A fantastic experience right from the friendly staff at check in, staff asking if they could help take your bags to the room was the icing on the cake. Room was spotless (we stayed in 33 this time) plenty of tea/coffee facilities and lots of toiletries in the bathroom. We had probably the best night's sleep we have had in a long time. Breakfast again was plentiful so much choice and freshly cooked full English if you wanted, I didn't but other family members did and they said it was delicious. We were sad to leave on checkout as you really do feel like you are staying with family. We hope to come and visit you again soon.

My wife and I recently stayed here having been invited to a small family gathering. Upon arrival we were asked to pay for the room which is standard practise these days. I was then asked to pay a further £50 which would become chargeable should we damage the room or have any breakages. When I questioned this the receptionist advised that this charge against my debit card maybe active for up to 10 days. As it happened the prospect of my account being charged an additional £50 was live for 4 days. Needless to say we did not break or damage anything ( we are both pensioners and not rock stars) and the card was not charged. It is very naughty of the management / proprietors not to state this condition before you make a booking. Their email confirmation contains lots of small print and conditions, including a £15 carpark charge, but there is no mention of this. The bedroom itself (Room 20) is very dated, with paper thin walls. Most of the chrome work in the bathroom is rusty and the mirror over the sink has a huge dated crack to it. Not of course made by ourselves! The food served, including breakfast was good and the service we received from the very pleasant staff was excellent. The last few points made in common with many other reviews. It is perhaps about time the owners of this establishment embark on a full programme of refurbishment.

Normally spot on. Room, staff, etc perfect. Food not so. They said there was a new chef. Evening meal was “dumplings” one hard dumpling, casserole cold in middle. Other people had same issue. I don't say anything as everyone has an off day. Breakfast was full English and again arrived cold, my friend and I left it, couldn't find any waiter/ess to report it. 2 other tables left their breakfast. Spoke to new manager. Was going to have a refund, but never came. We will go again just once as we love the hotel. But will need to see a big improvement in the food.

Beautiful Georgian building hotel. Best I've ever stayed in. Relaxing and gorgeous room and bathroom with Bath and Shower. Excellent staff the barmen can't do enough for you. I've never experienced staff as fantastic as here and if i owned hotel id triple their pay because they are a real asset I loved everything about it from the decor the beautiful rooms for dinner and breakfast the lovely well stocked bar the food, I loved the dining experience in a beautiful Georgian room with lovely features . Very luxurious and extremely attentive accommodating friendly hard working Staff. They are all dressed impeccably and you can tell they all take pride in giving a warm friendly quality service. The cleaning was also excellent. Honestly you feel so welcomed and accommodated. TheTV had freeview and lots of channels had such an amazi ng choice that I was spoilt for choice. Bus stop right outside hotel number 7 bus and other buses takes you into city centre so extremely convenient as only a short ride to the heart of all the attractions. Not only will I be back I will only stay at this hotel in future as I've never found any hotel in England or abroad as wonderful as this one. The owners should be very proud of this exquisite historical building and the work put into making this such an excellent highly recommended destination. Will be sad to leave here. Also I love the music in the bar ? and head barman is amazing well done and thank you all for making my New Years Stay so delightful.

4 nights stay over Christmas whilst visiting our family. Perfect location for us. Staff really pleasant and helpful. Easy access into York (either bus or Uber). Great variety on breakfast menu, food fresh and hot. Lovely big room(40) but could probably do with updating; having said that very clean and super strong shower!! Parked on road adjacent to hotel. Perfectly safe and saved us £40. Would definitely revisit.

Stay was spoiled by a Head Waiter who tried to charge us twice for food already booked and paid for. Discussed it in front of other diners and my wife and I were embarrassed and made to feel we were trying to avoid payment altogether. Smacks of left hand / right hand etc Not impressed

Writing this as we're waiting to leave the hotel after a lovely 2 night stay. Beautiful Georgian building with heaps of character. Staff are very helpful and professional. Only had breakfast in the hotel which was very nice. Plenty of choice to help yourself whilst waiting for your fresh cooked breakfast to order to arrive. Excellent transport links into the city centre from right outside the hotel entrance, about 15 mins into the city and 25 mins to the station. We had a lovely 4 poster room which was so warm and comfortable and had everything we needed. We would definitely come back and stay here. Thanks to all at the York Pavilion.

This was second year we had gone here for our Christmas night out. Last year it was brilliant. This year it wasnt as good. We were sharing our table with2 other couples which we werent expecting. Its much nicer just having own table. The bread/toast which came with pate was bit dry and not enough of it. Most disappointing was the main course, i had turkey. Very little on the plate, we were expecting/hopeful,more dishes would come out with extra vegetables, sadly no. I asked for some cranberry sauce, was told to wait, i asked a few more times, then gave up. The waiter id kept asking then came over, about 30 minutes later, to get me some cranberry sauce,and said he hadnt expected me to have finished my meal so quickly!!??? Surely cranberry should have been out in the table. The chocolate brownie was just average. All in all not a oatch on last year.

Stayed with the extended family for a weekend break. My room was lovely, comfy bed, great shower. The staff were so very friendly. Had a very enjoyable evening meal there. Beautiful reading area. Just a very classy comfortable place to stay.

Perfect hotel for a relaxing stay. Great location to York with the addition of a secure car park. Hotel room was comfortable and spotless. Dining was excellent, great quality ingredients cooked to perfection. Would highly recommend this hotel.

Lovely period building that was amazing. No lift unfortunately. Staff exceptional. Breakfast was really nice and consisted of Bacon, egg, black pudding, baked beans and mushroom, tea and coffee along with various other items are also available.

We stayed at the york pavilion hotel for the first time this November and we will definitely stay again The hotel is lovely and welcoming as are the staff , our room number 63 was just off the little court yard and it was lovely and warm on entering and super clean , a comfortable bed and a great nights sleep We didn't stay for breakfast as we left really early but my husband had a night cap in the bar and found the staff very friendly and helpful Great location we walked into york which took 30 minutes however there is a bus stop across the road a taxi back from the centre of york was £9 A fab stay all in all

Me and my husband booked a deluxe Queen bedroom (13-16 Nov) at this beautiful hotel to celebrate our 6th wedding anniversary. Upon arrival we received a warm welcome from the lady at the front desk, check in went smoothly and she gave us clear directions to our room. We couldn't have been any more pleased with the space. The first thing we noticed was how meticulous and neat it was. The vintage decor compliments the historical value and aesthetic to the building itself. The bath was a great size, perfect enough to lay in for a relaxing soak. The bed was comfortable and warm, which was appreciated as I am currently 26 weeks pregnant! We didn't notice any disturbances from neighbouring rooms, the hallway (we were by the stairs) or even outside! The porch gave us a clear view of the garden too. Breakfast was fantastic. We were always greeted with a smile and was served in a timely manner. The cooked food was great, the buffet had a good selection of teas, coffee/hot chocolate from the machine and a variety of cereals and other breakfast foods. We had informed the young man at the front desk that we wanted to book a table in the restaurant to celebrate our anniversary. He made sure that something special was organised for us. We were greeted at the time of our booking, led to our table situated in front of the large window with a lovely view of the garden and its archways. All of the staff that served us from 8:15pm on Thursday (14 Nov) were pleasant, attentive and made sure we were happy with everything. The food we ordered was absolutely delicious and hearty. Thank you for a lovely stay and making our anniversary meal memorable and enjoyable. We will definitely be back in the future!

Main doors The exit and entrance doors to the room were not "accessible". The internal door as a standard size, and anyone beyond a small manual wheelchair would struggle. On the inside of this door, the chain and peep hole were high, and therefore unreachable from a wheelchair, and the small handle used to open the door from the inside is extremely hard to grasp hold of, add in hand dexterity issues, and it was a real struggle. The external door was wider which was good, but had 2 lips to it, making getting in and out of the room extremely difficult. An electric wheelchair would not be able to mount those lips. Add in that to open the door wide enough to get out, meant that once outside, I had to go back in the room, to grab the doorhandle, and then fall out of the room backwards whilst holding the doorhandle to shut the door, was an extremely tiring and dangerous experience. There was then the same issue of the small knob to open the door from the inside. Wardrobe The wardrobe was a standard wardrobe with no cut out or lowered rail, this made it mostly unusable and meant that the spare cushions in the room were not available to me without calling for assistance (something I'm sure your staff were becoming tiresome of by me). Bathroom The bathroom was horrendous. Advertising that as an accessible bathroom is misleading, and I was absolutely furious about this my entire visit. When I arrived there was no shower chair in the bathroom, meaning I had to call and get this sorted. When the gentleman arrived at the room, I then had to ask him to move the showerhead down as it was left in the highest position (I am lucky I noticed this before undressing for the shower as that would not have been an appropriate position for anyone to be in). The toilet has no clear transfer space and with only one grab handle in the entire bathroom, transferring was a real issue. I injured myself falling in the bathroom, this required a check over in hospital, but I could not call for help, as there was no red cord anywhere in the entire room, let alone the bathroom. The sink was high and hard to get to, and I could not see myself in the mirror at all. The hook on the back of the door was up high an unusable. The shower room itself did not have an appropriate slant, meaning every time I took a shower the whole room flooded, and my wheelchair got soaked. The lip to get in and out of the bathroom was also too high (another thing I fell over) and threw me out of my chair. This lip would not be needed, if the bathroom was appropriately designed. This bathroom is dangerous to any disabled person, and I am horrified that you felt it appropriate to name it accessible. Bedroom The bed situation was also a nightmare. When the beds were in the twin format, I could not fit down the sides of either bed to transfer on. They were then pushed together to made a double bed, I still could not fit down the sides of the beds. Finally, they were pushed as far to one wall as possible (this was because there were 2 huge chairs in the room that were completely in the way, and useless in their position for use) and I could finally fit down the side of the bed, this just looked ridiculous due to the headboards. Carpark When I rang to check things before booking, I was told that the car park was accessible. This is not the case at all as it is gravel. Once I went in and checked in, I was told I could park in the electric bays which meant I hardly had to go on the gravel. Whilst this resolved the situation, it did mean I was then subjected to verbal abuse from another customer for parking in the electric charging bay when I did not need it. Your staff cannot call the carpark accessible when you have absolutely no dedicated features for disabled people available.

My room was clean and comfortable etc but biggest part of a hotel are the people who run the place and I had a very warm and friendly yet professional welcome. I've stayed here quite a few times and this is no ordinary hotel, there is something special about it.

Booked this break along with my son and his family. We stayed in the apartments across the road from the hotel. I was impressed with the apartment it was very clean and comfortable and well equipped. The location was great.A park and ride service runs just outside the hotel and there are several good pubs within a short distance. Would go again.

We were told because of Covid the hotel was closed but that we were being 'upgraded' to their apartments across the road. It was certainly not an upgrade, it was horrible, like a halfway house between prison and the outside world. The TV didn't work, the kitchen didn't have a bread knife, a bread board or a corkscrew and there was a flood in the vestibule outside our room. The poor gentleman who had to see us in, sort us out a corkscrew and deal with the flood was all alone - management nowhere to be seen during this most difficult of times for hotels. On top of this they were going to charge us for breakfast for three days until I complained - they refunded the money for those but in no way made up for the place we were put in.

It was horrible unfriendly and damn right unpleasant and if I could rate 0 I would dont bother unless you have money they are not interested it is all pomp and ceremony downstairs but the room we were in was discussing

Today, in line with government advice about non essential travel we cancelled our break, which was due to take place at the end of the month, at this hotel. The reservation section at reception immediately emailed us saying that we were liable for the full amount of our booking amounting to £240. We emailed back to the hotel pointing out that the booking conditions, which we had in an earlier email, allowed us free cancellation. The relevant document was scanned and sent to them. It was only at that point that they agreed to cancel the booking without any financial liability on our part. No apology was offered. We do feel that this was either an attempt to exploit clients for financial gain or gross incompetence on the part of the management. The reception said that the owner, a Mr Coussins was not accepting telephone calls. We do feel that the hotel should demonstrate flexibility to other clients who may not even have a cancellation clause. If they either offered a refund or a voucher for a future booking they would maintain good will and in the long run preserve their business. It is in everyone's interests to consider the wider implications of actions at this difficult time.

Just had a lovely 2 day stay at this hotel lovely staff and food clean and comfy recommend to anyone going to York. The food was the best I have had in any hotel I have stayed.Compliments to the chef.

We chose to stay in York for a few days following our Ruby wedding anniversary. I rather liked the dining menu shown online for this hotel, so booked it. The hotel is in quite an old building, rather nice really. Our room was a superior room, bed was firm, but I managed to sleep. There was plenty of parking and a bus stop just over the road. The breakfasts were plentiful, sadly the dinner menu had changed, and was a tad limited as we were staying 5 nights. Fish and chips and burgers are not my choice when staying in a hotel. The food was good and plentiful, and the chefs were willing to provide different dishes if we did not fancy what was on the menu. The staff were friendly and helpful, there was a slight problem over the final bill, but we left without knowing the outcome. My only niggle was the lack of overhead lighting in the rooms. It would have been nice to be shown the lounges too.

We were meeting friends who lived nearby so decided to stay overnight in order to save having to drive back (even though it was only to Leeds!) The cost for room and breakfast was good value; the standard room (no. 52) was nice and clean, a decent size and had everything you'd expect (excellent bath/shower!) Langtons Brasserie offered a good quality 3 course set price meal, with a decent choice of dishes available and, crucial for a positive review, the staff were excellent throughout, always friendly and polite. It was only a one night's stay but we could easily have made it a few more if we were visiting York or other nearby places. The following morning's breakfast (serve yourself) was very good quality and, again, there was a decent selection on offer. Overall, I would happily recommend the Pavilion.

On the surface of things it dose look quite grand and cosy , however our room was very small and without any heating, also the flooring under the carpet is very old and creeks loudly - hence sleep was disturbed. The previous occupants used glass's had not been replaced, we requested clean ones, however this took approx 45 mins. The car park is also very small and some vehicles are parked up in random ways, also , my vehicle got pranged - not much damage, but intensely irritating, and apparently there is no CCTV covering the carpark where I was parked. We certainly will not darken their doors again.

Myself and my wife celebrated out 25th Silver wedding anniversary at this hotel. Although we would have preferred a suite, or similar, the room we were given was very nice indeed. The rooms were very clean and well presented. The Hotel gave us a bottle of Prosecco and a box of chocolates to celebrate our anniversary. Each room has a safe for valuables. The staff were very nice and helpful. We made use of the spa facilities and pool, free of charge as it was included in the price. After a long walk around York we used the hotel restaurant and had a very nice evening meal. Again the staff were excellent and the waiter who attended ourselves was a very knowledgeable chap called Roberto. Breakfast the next day was a buffet style cooked English. You could also have the ubiquitous cereals and pastries also, if you required. I cannot fault the hotel at all. I was very pleased with the staff, room (even I did want a slightly better one) and all associated with the hotel. It's at the side of the train station in York and and can be accessed from the entrance off the main platform. Couldn't be easier.

What a great hotel , from the moment we arrived to the moment we sadly left we could not fault this hotel. The staff are some of the best we have ever met ,Shelby and Alla on the bar ,Matthew who took my booking and Rosemary who ran the breakfast service who was a star in her own right and all the others without exception made us feel at home and nothing was too much trouble for them. The room was nice, warm with everything you might need for your stay .The chefs produce some of the nicest food which is always piping hot , the breakfast selection is vast and all the hot food is cooked to order which is really nice , another good thing is the location of this hotel ,if you want to go either into York of the Designer outlet there are bus stops within 100 yards of the hotel and the buses are every 15 mins , if you fancy a change of scenery there is at least 3 pubs to the left of the hotel and 1 right next door which has been recently taken over , but really you have everything you need in this hotel with a wonderful residents lounge with an open fire which we had lit and sat with other guests one night puting the world to right ,this hotel is a gem and a credit to the owners and all who work there, we will return and when we do it will be for a longer stay ,thank you all for a great time .

What a lovely evening my wife and I had last Friday night, lovely dinner food nicely cooked hot and well presented, staff we're great. The entertainment was really good, singer was excellent all night people were enjoying themselves, it was well worth it such a nice evening all round

Friendly relaxed Hotel close to York City Centre - wheelchair friendly (ish) but not perfect for anyone who can't stand up - grab bars to one side of toilet only & toilet very low so not easy to transfer from wheelchair without assistance...grab bars in shower & shower chair provided but it was a fully seated attendant chair so not suitable for washing sensitive parts & not suitable for use over the toilet - so be careful if you have these needs - my husband has 1 working leg but struggledis unable to stand without something to hold on to so needed my help with his bathroom requirements which was not ideal....the room was lovely but we had to push the beds up against the window to get the wheelchair alongside - only just enough room for standard self propelled wheelchair - if assistance is required this may not be suitable.....having said that we enjoyed our stay & the staff were lovely

Close to the University and open all hours! Booking for a one night stay and needing to arrive late after a long journey.. this could not have been easier or friendlier. Clean well equipped rooms and very cosy and furnished. Highly recommended.

This visit was our 4th visit to the pavilion hotel, it suits our needs perfectly. The hotel stands on the A19 which takes you directly into york city centre. The hotel has very pleasant friendly staff and we are always greeted with a friendly smile. The rooms are clean and comfortable with a fab bathroom and shower. Ample parking is avaiable. You can get a bus outside the hotel into york number 7 £4.50 return, which is much cheaper than paying to park. We will definately be returning to the pavilion.

Just had afternoon tea at this lovely hotel.The first time we have visited. The food was lovely and fresh and the baking of the scones and cakes were home made. Service by the attentive waiter was excellent.Would definitely be back for a stay and food.The next table were having meals and they looked beautiful.Well done everybody

We stayed in a ground floor room. The room was spacious enough, desk/dressing table and immaculate bathroom. The building of the hotel is beautiful and the service and staff were fabulous. Our breakfast was fantastic and cooked to our liking.

The hotel was warm and welcoming, from the lovely receptionist (who gave us lots of helpful information including the local bus service to get to the centre of York without driving) to the restaurant and bar staff, who were always friendly and attentive without being intrusive. The food was delicious (in particular the battered fish and trifle). The rooms were spacious and the bed extremely comfortable.

Stayed here with friends on a dinner bed and breakfast basis. The breakfast was fine however was very disappointed with dinner. The kitchen clearly hadn't catered enough and some of the starters and deserts had run out giving limited choice. I ended up with cheese and biscuits which I didn't really want only to discover there wasn't even cheddar on there. All strong French cheese, noting English. Not everyone likes blue cheese and granted this was removed but not everyone likes strong smelling cheese either. I ended up leaving it.

We have stayed here with friends for the last 3 years on the New Year package. Last New Year was fantastic & we rebooked immediately. This time, one of our party who is partially-sighted was told at check-in that the room wasn't available for the first night as it had been sold to another guest. We asked to speak to the manager & a lady called Chrissy proceeded to tell us that we had only booked a TYPE of room & NOT a room number, despite ALL of our booking confirmations being ROOM NO. specific. The replacement was dark & nothing like the size nor quality of the one she'd paid for. The hotel is an old building with charm & character but in the last 12 months has gone downhill dramatically. In places it looks dishevelled & dirty. Every fitting in our room was coated in thick dust & cobwebs. It was gloomy as only 3 out of 5 downlights worked. The carpet had pieces of dried spaghetti on it. We found a disposable razor cap behind the bathroom door & the shower grout needs replacing. Then the ultimate disgrace, a smear of excrement in the toilet pan & a toilet brush covered in bits of wet loo roll. Only the sheets and towels were clean! The food too was well below par with the exception of our Final evening meal. At the Gala Dinner we saw quite a few plates being sent back. Some waiting-on staff didn't turn up for work on NY morning so breakfast was chaotic. The final straw was housekeeping entering our room WITHOUT KNOCKING at 7.45am on our last day whilst we were still in bed!

Stayed here for a couple of nights between Xmas and New Year. Mainly picked here as I was visiting family who lived less than a 10 minute walk away. Room was large, with a comfy bed and a fair sized en-suite bathroom. Breakfast wasn't too bad, but nothing special to be honest. Did have a burger one evening and that was really good. Staff were friendly and helpful. Bit pricey for what you got, but it was handy for me. Would probably have given it 3 stars, but the staff and burger just swayed it for 4 stars.

We stayed for 2 nights over the new year period with another couple who took a small dog.We requested a speculative room upgrade and were given room 49 The Grandad Wooley Room with a 4 poster bed and large bathroom, which we were very pleased with. The hotel was decorated for Christmas and being a traditional style hotel was done very tastefully. We had breakfast served on the first day , the staff appeared to be under pressure but we wre served a decent breakfast after waiting half an hour for our order to be taken.On new years day we were in the main dining room where a buffet style breakfast was available which was an improvement over day 1. Our friends had an annex room which appears to be for those who bring pets but the rooms looked to be satisfactory. The hotel is approx. 40 minutes walk from the centre of York, we took the lovely park riverside route with our friends having a dog. this would be our recommended route having walked back the road route. The No 7 designer outket bus picks up and drops off outside the hotel but for £2 each its as cost effective to get a taxi for similar money for 4 people. The hotel is on the main road into York and gets traffic jammed at peak times. The staff were very friendly and offered local advice. All in all a lovely short break, we would highly recommend the jotel and would return without hesitation.

We arrived at this hotel after driving from Exeter, staying just one night, but loved it! Once we identified the entrance to the hotel and car parking area, the service was great, staff friendly, room clean and tidy. The hotel had a great comfy feel, the staff were all very helpful, happy and good at what they did. Would definetly stay here sgain

This wasn't our first visit on boxing day to the pavillion, but can safely say it will be our last. Service and food was shockingly poor. Late starters, constant reminders to waitering staff of missing starters. The main meals were cold and the vegetarian meals turned up after 15 minutes of everyone else's. The staff had no direction from someone in charge and this was obvious throughout the day. Every table either returned their food or complained about it. We didn't think they could go that wrong with the desserts, however the Cheesecake was sour and looked like it had been sat out all night. We were given a discount after waiting for the general manager but sadly this didn't redeem our confidence in the pavillion and we will not return.

Booked a package . No cream for the Cream Tea on arrival . Booked believing to be an A la carte menu . One was even present in room . Told by manger this had been removed by head chef. Surely we should have been informed before arrival . Only 'comfort menu ' on offer basically pub food and not everything was available . The whole meal was not edible sat 45 minutes between main course and dessert. Manger was called 6 tables all complaining about the menu or lack of it . One couple left and went into York . Manager did not resolve issue . Breakfast just as bad self service buffet scrambled egg green had been in servers too long. Even staff were weiry because of all the complaints. Disgrace never again

Bad , uncomfortable beds and smell in the bathroom . But friendly service and nice food during christmas party. Bathroom neess.upgradinh and beds to be more comfortable. Staff are very friendly but. Need more attention to detail .

Spent 5 days here over Christmas. All just about OK until Christmas Day....then it was a total shambles we were shown to our table in a room about as far away as possible. We waited, and waited and waited. After almost 45 minutes our starters were brought by obviously inexperienced staff. The soup was tepid and under seasoned. The roulade was miniscule, about the size of a 50pence piece. Neither were particularly good. Then we waited some more until eventually we saw a member of staff walking round looking slightly lost, caring some small bowls of sorbet. We asked it was for us, and received 2 portions of sorbet which had melted. Again, we waited. Eventually the wait became unbearable and I had to seek relief. As I ventured to the toilets I noticed 3 ladies seated and chatting. One was the champagne pourer. I was asked if everything was OK. I replied that there was likely to be a rebellion if something wasn't done soon in the room we were in. I suggested that it needed some one to manage the chaos. When I returned to my table and enquired, I was told no-one had been to see what was happening. By this time we had been there more than 2 hours and, like most others in the room, were so disgruntled that we gave up all hope of Christmas Dinner. Then surprise, surprise, the turkey arrived. 2 Small rounds cut off a roll, no pigs in blankets, no stuffing, strange “roast” potatoes and a bit of gravy. The whole thing was on a cold plate and the food itself was cold. no vegetables so we went in search of someone to explain we had a main course but no vegetables. When some vegetables did arrive, the beans were over cooked and the cauliflower, sprouts and carrots were raw. Why did all this happen? I can hazard a guess. Too many covers (200+) the kitchen could not cope. Was it greed that prompted the over-booking? Add to this the lack of organisation. Nobody was responsible for the meal being brought on time. The waiting staff were wandering around from table table not knowing what and where to serve. Tables were not numbered and only in small print on a name card was what each person had ordered. At £85 a head, why was this allowed to happen? We had to leave, along with many others. The quality of food was abysmal. The service was poor. It was a memorable Christmas Lunch.......but for all the wrong reasons! Never again.

Invited by family to join them here for boxing Day lunch and overnight. They had the horrendous Christmas Day experience others describe. Boxing Day lunch was better but but by much. Our starters were small, bread was a third of a small roll ( guessed they were short of bread), main course meat good but all veg uncooked or badly cooked, desserts were ok. The service was adequate but not great over lunch. Obviously the team were recovering from a very bad Christmas Day and dealing with many complaints. The people apparently in senior positions were not visible or dismissive of residents complaints. Some of the other staff were charming and helpful in the face of adversity. They could not offer us a sandwich in the evening so we ordered a take away. Breakfast next day was cold continental only until 8.40 as there was no chef. Again the staff were fronting this up best they could Our room was clean, warm and the bed comfy and shower good.

I chose to take my family to Pavillion for.christmas day lunch. The first time I have ever done this .We chose the Pavillion at £85 per head thinking we would have a quality experience .... how wrong could we be .. where shall I start. It failed at every level it was a massive catastrophe at the highest level . The service , the timing , the experience and the quality of food were all Appalling. The management had clearly thought they could steal £85 per Head just because it was Christmas day and ‘wing it ‘ with basic, below standard, pre made food and service it with teenage inexperienced staff at minimum wage inexcusable !! Food disgusting raw , cold , not what we ordered it took 3 hours to finally receive our main course OMG see photo 1 slice of turkey roll 2 raw chipolatas and 2 oddly shaped mushy roast potatoes alL Floating in a sea of gravy granule gravy. If I had paid £10 I would be sending this inedible plate of food back ! It was a total disaster not just for my family but every single table in the room. I have Neve in my life been in a restaurant where when 1 table complained the entire room stood up and applauded !! We couldn't talk for the noise of other diners complaining and there was a queue at the desk for full refunds To my knowledge there were 230 devasted guests at the Pavillion on Christmas Day and our family for One feel that was 4 hours of our life we will never get back and an entirely ruined Christmas and want to know what the management intend to to do in Way of compensation.

I visited yesterday with my family , having been to this hotel several times for weddings I was really looking forward to it , upon arrival our welcome drinks were served and we were shown to our table , that's when it all went down hill , my melon starter arrived which would of been enough for a small child 5 wafer thin pieces of melon absolutely disappointing , to which everyone on my table started to laugh as we honestly thought it was a joke . Main course arrived all of us choosing turkey , served on freezing cold plates around 4 mins later the vegetables followed , as I could see on the table behind us they had sprouts so we waited but nothing arrived , the waitress said she just brings out what is put in the dish , ok then please could we have another dish , by this time my meal was cold , another dish arrived with 1 yes 1 sprout on , I have never had a traditional Christmas lunch without sprouts but this was going to be the case this year I then asked for gravy to be told this was an extra and I would need to request this so I did , by now we all had cold meals , the desserts were lovely but a very disappointing experience and definitely not worth £85 a total rip off , as we left I raised my disappointment with a manager who advised me to send an email which I will do , once outside the front door another gentleman was overheard shouting “the worst Christmas Day lunch he had ever had !! Joanne crosier

We went with a group of friends on Saturday evening for a Christmas party night. Arrived as a group of 14 to be shown to 2 separate tables of 7! Both the quality and definitely the quantity were sadly lacking to the point whereby the end of the evening, it was comical. The starters were served to some quizzical looks around the table - the Prawn cocktail comprised of handful of small shrimps on a few chopped pieces of iceberg lettuce with a watery Marie Rose sauce and a couple of slices of cucumber for ‘garnish' , served in a cereal bowl! Not very appetising at all. For the pate starter it was a case of hunt the pate under an array of rocket leaves with the smallest slice of melba toast you have ever seen. The soup was probably the best option but lacked seasoning, not to mention bread & butter which was distributed after most people had finished their starters . We lived in ever optimistic hope that the main course would be better. The fish dish was minuscule, one piece of cod approximately 50mm in diameter accompanied by half a dozen ‘baby' roast new potatoes was more like a starter portion. I had to say something, so handed it to the Supervisor who took it away, only to return with a second equally small piece of fish added to the plate and the excuse that was all she was allowed to give me. The shin of beef faired slightly better but with mixed reviews, but again a fairly measly portion and the Turkey dinner was ok but for a couple of very anaemic looking chipolata sausages which a decent vet could probably have revived. The vegetarian ‘pasty' option is probably best left without mention. The accompanying vegetable selection was undercooked and unimaginative . On to dessert. I hoped for some salvation with the cheese board. It comprised of two pieces of cheese, each not much bigger than a £2 coin, three tortilla chip size crackers & a couple of strips of celery. The Christmas pudding was ok but again tiny in size and the chocolate pave was again ok but lacked flavour, and bizarrely seemed to be accompanied by a dollop of a well known brand of marmalade?? Now I know serving large groups can be challenging and the Chef will be tasked to make as much profit off the food sales as possible but there is no excuse for what can only be described as, an embarrassing selection of dishes presented to those who attended Saturday evening. At £35 per head, the quality and quantity really needs to be much better.

Traditional country style hotel just outside York. Easy bus access into York . Couple of miles from park and ride. Booked a king deluxe room clean and spacious. Breakfast very good hot food made to order. Plenty of choice.

I booked the Fawlty Towers event as a surprise for my Dad and uncle. After reading some of the reviews about the Pavilion I was a little nervous about the evening. However, I had worried for no reason as the whole evening was superb. Never laughed so much in my life! The show itself was amazing but so was the environment, the room was set out lovely and the food was great. Despite the commotion going on with the show the staff were professional and fitted in around the actors well. Had so much fun. For Fawlty Towers fans this event is not to be missed, as long as you are up for a laugh!! Well done York Pavilion we will be back.

We booked the Andrews room for a special family birthday celebration as it could accommodate the 14 people in our party, also down the passageway was the hotel guests sitting room which we used to greet our party. The room was set up beautifully with the added Christmas tree & mantle decorations. We were looked after all evening by Rupesh & his team which I thought was a nice touch. The food was fabulous, presented with care & plentiful. All made for great memories.

Stayed for a weekend, easy check in. Nice reception staff. Room was clean and a decent size. Very comfy bed. Decor may not appeal to others. Breakfast was a bit chaotic on the Saturday, the staff served 3 tables who arrived after us. Good selection of food. Sunday service a lot better as there was an older lady who did well to monitor what was going on. Very pleasant stay. Food was very good.

Excellent meal for our local drama group. Private room, 4 course meal with choices for each course, excellent friendly service. Beautifully laid room with gorgeous Christmas decorations and a welcoming staff

A nicely situated hotel of character, with friendly staff and good cooking. Our stay to celebrate a special birthday (an 80th) was severely marred by lack of planning by management to cope with a large (around 50) group on tour who descended for breakfast and dinner all at once. The effect on other dining guests was to create a chaotic situation with inadequate service, empty buffet area, choices limited or no longer available. Limited staff did their best to cope but we experienced 2 inadequate breakfasts and I nearly ruined dinner. A detailed note of complaint addressed to the proprietress went unanswered, despite our contact details being given in full.

Clean enough but very thin walls. Needs a bit of TLC . The food was average. All in all a bit disappointing. Not too badly priced but would not go there again . It's definitely not for us I'm afraid. Please do something

We last visited here a few years ago and it was very good, so we were looking forward to returning, but the Pavilion has gone badly downhill or perhaps we caught it on a very poor day. The service was pretty shocking (despite it not being busy and a seemingly good number of staff) with nearly an hour from being seated to starters actually arriving; the wrong menus despite them saying Sunday lunch, so had to re-order; the food was, at best, mediocre and plenty of other annoying things, for example, serving pork roasts but "sorry, we haven't got any apple sauce" and a particularly lousy plastic plant as the table's centrepiece. Not good!! There are stacks and stacks of places serving better Sunday lunches in York, so we won't be coming back to the Pavilion Hotel.

We booked a deluxe kingsize room at the above property however when we was shown to our room it was very small with 2 single beds pushed together,the bathroom was very dated and not what I was expecting for the price we paid .I immediately went to complain and was told by the Male receptionist that the room was infact classed as a deluxe kingsize,he showed us to another room which was marginally better but still not what I would class as deluxe.the 2 single beds were so uncomfortable and the bed sheets were not big enough to fit.the bathroom was so outdated, dirty shower curtain and mould on the tiles.we had paid for breakfast which was ok apart from running out of bacon on the Sunday which was ridiculous seeing as that's a majn ingredient of a cooked breakfast.there was also a function going of on the Saturday night which was right under our room it was so loud we couldn't hear the TV ,I do feel the hotel should of informed us of this before we booked ,we did mention this to the receptionist when we checked out who was apologetic and said we should of been told when we booked in.overall not a good experience of the york pavillion, would we return unfortunately not would we recommend to friends definitely not.

The walls are paper thin and can hear next door breathing. Breakfast was terrible. Shower was non existent. To top it off, car park is not big enough to cater for everyone so cars park along the driveway and their is a wall covered by a thin bush which has nearly written my car off. Nightmare

Stayed 3 nights at this cozy hotel with two friends. Food coming out of kitchen very poor. Breakfast out of 3 days 2 were burnt. Evening meal not inspiring. Bubble and squeak, sausage and mash, burger again burnt, beef shin pie 45 mins wait, fish and chips. Last day breakfast ordered soft boiled eggs which arrived hard. The food coming out of the kitchen is saddley letting this hotel down. The staff were friendly. We had a room in the courtyard which was lovely. Warm and cozy. The bus to York was just outside the hotel ran about every 10 mins.

Friendly welcome to this beautiful old hotel. We managed to get a parking space no problem on arrival. Our room was spacious, clean and comfortable. We had a drink in the bar which was pleasant enough and we chose to go into York for the evening. We caught a bus from right outside the hotel and it was a short ride into the city, making the hotel a great location for a stop over. I found the room quiet and bed very comfortable. I would recommend this hotel to others.

I stayed here one night with my CEO. Rooms very good and large, light and very clean Food was excellent, great service in the Dining room Breakfast again was very good, but rather cramped around self service area, but table service was excellent and breakfast was very good I will return when in the area

This handsome and captivating hotel nestled in leafy surroundings just outside York's walls , gave us a warm and friendly welcome on arrival, and provided us with a beautifully furnished comfortable and cosy room including a huge bathroom. A great family ambiance was evident about the hotel, it was in fact buzzing due to The Faulty Towers event being shown , yet staff were still attentive and responded to all our needs. Abbie on reception was particularly efficient and accommodating . The food we ordered via room service was delicious with choices to suit every type of taste bud. Work rest or play York Pavilion is the place to stay and will firmly be our choice for future visits to York. We highly recommend it.

This visit was a present Halloween murder mystery. The food was delivered cold. The treacle pudding had no custard. We were told the Chef had not attended.. Breakfast was similar. In the bedroom a large dark stain on the white quilt was off putting.. Poor No bread for soup.. No eggs for bfast really good lol.. Despite this We enjoyed getting away

Handy for city center 40 min walk and bus stops right outside.old building but clean,breakfast room and lounge very chilly but staff will find a fan heater if you ask.through personal choice we never used restaurant menu/cold room didn't appeal

Arrived at this hotel on Friday evening not really knowing what to expect after reading mixed reviews. What a pleasant surprise! This hotel has wonderful character with lots of quirky features. Pleasant bar area, fantastic restaurant. All areas were well heated and cosy. Friendly welcoming staff - especially Matthew on reception who went out his way to find us the perfect room and make our stay special. Also the gentleman who I believe was the restaurant manger who spent time explaining the dishes and making recommendations. The food was really beautiful - goats cheese bon bons and melt in the mouth belly pork amongst the dishes we tried, all of which were delicious and perfectly cooked. Our bedroom was perfect - large, spotlessly clean, lovely decor and really comfortable bed. Nice bathroom with a large bath and plenty of hot water. All in all an extremely enjoyable stay. We will definitely return - maybe next time during the summer so that we can enjoy all the cute little outside courtyard and garden areas.

Stayed in one of the York Pavilion Hotels apartments which are over the road from the actual hotel. We were upstairs and there was no lift which wasn't a problem for us but could be for some. The apartment was ok,but lounge carpet could do with a clean and the sofa was awfully uncomfortable and really could do with replacing. Cooking facilities are microwave, 2 ring hob and a toaster which we didn't use. Bed was comfortable and we both slept. Car park to hotel doesn't match the size of the hotel and was full so we had to park on the road which was‘nt a problem. For the price it was alright and If in the area would consider booking again

Booked this hotel for one night during half term. Booked a suite and first impressions were very good. The room was large and the bathroom was very good. It had been refurbished to a very high standard. However the radiators only got warm never hot and it was a cold night. The windows are single glazed so we had a cold night. The radiators also went off later. Next morning we woke up to find we had wasps in the room beside one of the windows. I managed to deal with about six of them but more kept coming in from somewhere. Reported it to reception at check out. This must have happened before as there was dead wasps and flies ontop of the sash window. It had not been cleaned for some time. The worst event was breakfast. They had run out of bacon. So ordered egg sausage and hash brown. The egg was the smallest possible, the sausage was under cooked and nothing extra offered or given to make up for the lack of bacon. My wife ordered scambled egg which was stuck to the plate as it had been under aheat lamp for a while. The cooked breakfast arrived while only half through our cereal and left on the table. The whole lot looked lost on huge plates. Went to make some toast but the bread does not fit the toaster so you have to turn the bread over part way through the cycle. One good thing is the location as there are bus stops outside the hotel for the city centre or the outlet. Went for evening meal at the Plough Inn just down the road and it was a lovely meal. This hotel not up to the standard I would expect from a Best Western. Staff are either poorly trained or badly supervised.

Have stayed at this hotel 3 or 4 times now and very unhappy to have to post a negative review. Do not stay in Room 54 (Library Room). we asked for another room but none were available. room is shockingly small for £185 per night without even breakfast. Room felt damp, the matress on the bed needs replacing and the ensuite was freezing. we had to get a fan heater upon a second request to reception to investigate the non working radiator in the ensuite. we have lodged a complaint and are waiting for a refund or part refund. at check out no help was forthcoming, other than it would be reported to the management. we will have yo think carefully before going back here.

The hotel is conveniently located within walking distance of the centre of York. The hotel has off street parking that doesn't detract from the beauty and charm of the building. The building is stunning, exactly what you would hope for in such a historic area. The decor is sympathetic to the age and period of the building. The bed and furnishings are extremely comfortable. The bathroom in the suite (room 3) was a lovely modern surprise, huge with a massive walk in shower and a double ended jacuzzi bathtub, twin sinks etc. The breakfast was nice, plenty of variety and choice, fruits, pastry's, toast, cereals etc and then your choice of cooked. A full pot of tea or coffee each. Beautiful restaurant but this is popular so book if required. The same food is also available in the bar, relaxed atmosphere, very nice. The staff throughout the hotel were wonderful and only too happy to help you. Please note, this is a beautiful old hotel packed full of charm. Old buildings are not perfect but this adds to the charm. For us, this was the perfect hotel to complement our trip, our only regret is that we couldn't stay longer.

A reasonably priced comfortable hotel that is a 2 mile walk into the centre of York to the York Minster, so you can avoid the traffic and yet still explore this great historic City on foot. The walk into York along the river Ouse was very pleasant, you can also walk part of the way on the old City walls. We stayed 3 nights at the York Pavilion and had two rooms, 1 with a double bed and a second with 2 single beds (for our teenage kids). Our room was upgraded and we had a 4 poster which was nice. The room was a little small but it was cozy. We didn't eat at the hotel as we like to explore and eat out at different restaurants. The gardens are nice and the hotel has some history too... Musician and Score Composer John Barry lived here as a boy back in the 1930's. Would certainly consider staying here again if visiting York.

Excellent hotel in great location. Close to motorway and only a couple of miles from city centre. Car parking and a bus stop, with frequent buses, right outside! Parking and driving not good in York, so this is a plus. Lovely old building with attractive grounds. Very good menu and best Sunday Roast we have had in a hotel! Room was good size and bathroom had shower (specially asked for). Only minus was there was no lift but think there were some ground floor ones, and the hotel was full with a wedding and we booked late. Staff were very friendly and well trained and everything went smoothly.,

I am leaving this here because there was no response to my feedback card that I left for my stay on September 24/25 in room 44. First of all, a beautiful building located a short distance outside of the central York and close to the University. Now for the problems: 1. It's a great venue for weddings but when the room was booked they did not notify that they would be a wedding there the second night. There were no other rooms available and I had just been traveling internationally for 48 hours and didn't want to find my way back into central York in the rain. In addition, they neglected to mention that the music would be directly below my room and everyone would be below and outside drinking/partying until midnight when I was assured that the noise would stop. It didn't, that was fine even though I was there for business and had an important meeting first thing in the morning. The fact that I wasn't notified and that the restaurant and bar would be closed and off limits during the wedding, leaving me trapped in the room and trying to find somewhere to eat in the rain, that was okay too. What really bothered me was 2. The drain to the shower was completely blocked. After being on several flights and trains for 2 days you just at least want a hot shower. It took all night just to drain about had a tub of water. I called down immediately at about 5:30 but the maintenance man was gone and there was no one else available to look at it. I was assured it would be fixed in the morning. 3. The temperature in the room was about 37C, it was literally a sauna. I tried opening the patio door but it seemed to be wedged shut or locked from the outside. I followed the instructions next to the window about how use the door handle. Still no help. I go downstairs, an employee comes up and they comment that it was hot as Hell when they get into the room and they spend 5 minutes trying to open the door. They can't & say they will ask maintenance to look at this as well first thing in the morning. There was a cheap small fan that did nothing to alleviate the heat and humidity. I barely slept all night & woke covered in sweat. After showering in the filled bathtub there was no way to dry off in the humid room either until I stood outside. Extra presentable for work. 4. I called during the second day from the university just to double check that my room would be looked at. They said, yes tersely, don't worry. I came back that night. Wedding. All the facilities are closed, the room is hot is Hell, the shower/bath is plugged, the carpet is filthy from cleaners & the patio door will not open still. I go to the front reception, the handyman was gone again but the front desk person came up. They said " Wow, it hot and muggy in here" and they spent 5 minutes trying to force the door open. They couldn't but said they would send someone right up to try and bring some additional fans for me. It was 5:30 PM. I never saw or heard from them again. Between the heat, humidity; big wedding below/outside my patio door that imprisoned me, I must have gotten about 2 hours sleep. 5. Now for the breakfast, it is included but the portions are extremely small & basic. I asked for a diet soft drink and that isn't included and every time I ordered one while trying to eat my breakfast, they came back with a bill and wouldn't stood over me until I paid for it. They didn't even have the decency to wait until I finished my meal. The second morning the portions were so small, I asked for another separate dish which is just two scrambled eggs and some toast, in addition to the "full" English Breakfast that I ordered. Instead, they brought the Full English Breakfast with the exact same portion of scrambled eggs and two under toasted pieces of toast on a giant separate plate. I couldn't have just gone and made the toast myself on the continental breakfast table myself if that's what I wanted. The waiter after handling cash even tried to transfer the toast off the big plate with his bare hands before I stopped him. Hands down, the worst hotel experience I've had.

An excellent venue with bus stops outside for York. Staff and service superb. Room very good but some cleanliness lacking with traces of mould in bathroom and need for new mattress. Meals and service very good. Staff attentive. Would recommend a stay for visiting York.

The room was dark and dingy. My wife is mildly claustrophobic and it reduced her to tears. It smelt like a lorry load of shake 'n' vac (other smell maskers available) had been used in the room; we thought we would try to minimise the smell by opening the windows. Centre window blocked by dressing table, right window the inner secondary glazing wouldn't stay open, left window the sash cord was broken. I wonder how we would have got out in event of a fire as I thought windows were required to be means of egress. The door handle on the inside of the bathroom was hanging off. This was the bridal suite; my wife felt it would be good reason for divorce. We looked at a few alternative rooms but they were equally dark. In the end with my wife very upset we just left. We have never ever done this before and hope we never need to again. The bridal suite is actually in the photographs used to advertise the property and they must have used an industrial floodlight to make it look that bright - its absolutely misleading. The plus point for the hotel was the receptionist. She tried as many rooms as she could to find us one that wasn't dark/dingy or sweet smelling.

Staying in York Pavilion is like visiting a food friend, who knows you well, welcomes you and ensures you have everything you need for a most pleasant and comfortable stay. This is the reason I say in York Pavilion every time I visit York which is about 12 times a year.

Excellent staff, especially Mark. I was an 'awkward' diner & Mark was so helpful & pleasant, remembering my change of dietary request. He went round each table & spent time with guests. This was the 3rd Fawlty Towers dinner entertainment evening we have done & I highly recommend it. Was told there is to be a Only Fools & Horses night next year & looking forward to booking that too

Very nice hotel within walking distance of York. Room ok & clean. Breakfast very good & all staff helpful & pleasant. We stayed 3 nights and wouldn't hesitate in staying again. A good example of a Best Western hotel.

We stayed here for our first anniversary. The room was quaint as expected but clean and functional. The bed was comfortable with nice linen. The room was near the road so some traffic noise but it didn't bother us too much although we did have to have the window open and use the fan as it was so warm In the room. We had a drink in the garden area which was beautiful and in the bar and found the staff friendly. We never normally book a room with breakfast but as it was a special occasion we did this time. Unfortunately my breakfast was inedible! I ordered the smoked salmon and scrambled eggs. The salmon was delicious but the eggs were cold and looked like a congealed pile of vomit. I didn't send them back as didn't really have time and to be honest they had put me off eating anything else. Such a shame as the rest of our stay was lovely

After a few months, I'm still buzzing about our perfect day. The staff are fantastic and food is amazing and the rooms are wonderful. Craig and Polly are diamonds, they organised our wedding so perfectly. I recommend this hotel for functions and events. Thank you

We stayed 3 nights. Our room was spacious very clean I could not fault a thing. The hotel was lovely. There was plenty of space on the car park when we arrived. We had breakfast every morning the food was very nice freshly cooked. Staff at the hotel were very friendly and helpful

Lovely character hotel on the main road into York from the East (A1M). Plenty of car parking and a bus stop outside that takes you into York City in 10 minutes for £2 (single fair). Breakfast choice is extensive although the breakfast room(s) are small so can get very crowded. Rooms are nice, shower works very well, and comfortable beds.

First of all, if you want impersonal, corporate, sterile surroundings then the York Pavilion is not the place!! The hotel building dates from the mid 18th Century, our room was in the more modern extension - 19th C! A quirky room at the end of a corridor which was what we asked for - a quiet room. The room was a little small and fairly dark due to the nature of the building but it just reminded us of some of the character hotels we have stayed in in France. However, it contained everything we needed, large bed, wardrobe, T.V. tea & coffee making facilities with everything restocked every day. The bathroom was fine with a powerful shower over the bath. Everywhere was clean which was good. Some previous reviews have commented that the hotel could do with some refurbishment but it is an old building and the decor/furnishings need to be sympathetic to this. The food was very good, breakfast had plenty of choice and there was an extensive menu of hot food from which to choose - this was freshly cooked to order. For breakfast and dinner you could choose to eat in the dining room or the bar/brasserie. We found the evening meals very good, our only comment would be that the daily Specials needed to be changed - there was very little difference in the choices. The staff were all very friendly and helpful and gave the York Pavilion a pleasant ambiance. The city centre was a 30 minute walk away but if you did not want to walk then there is a bus stop opposite and buses for the city centre came every 10 minutes. We did not find parking at the hotel a problem and if the car park was full then there are plenty of quiet side roads nearby. We liked being just outside the city centre, as my review title suggests, it was an oasis of calm at the York Pavilion. Unfortunately the cooler weather did not permit us to use the various outside places to sit but on a warm day I can imagine it would be lovely to sit at one of the many tables situated in the gardens/courtyards. We spent 5 night at the hotel and would certainly recommend it as a good place to stay.

Stayed last year Executive room no 4 and this year a Heritage suite room 420 for 2 nights both times, attended the Ebor both times and what a place. Flawless in my opinion. Definitely going back again. From the staff to the rooms and facilities, everything was perfect!

One persons idea of quaint and charming is another persons idea of worn and dated. The carpeting in our room was dirty to the point you felt you could not be barefoot. There were spider webs under the canopy of the bed. The bathroom floor was soft under the linoleum from water damage. We had a difficult time getting running water and the toilet could only be flushed once in an hour due to low water. The parking situation is a nightmare. The advertisement says there is on-site parking, but be ware it is a small dirt parking area and mist guests need to find parking somewhere on the street. We had a one night stay here and one night was more than enough. This property is in need if a general overhaul.

I was due to stay here for two weeks. After one week the shower head fell off and grazed me. I reported it and later that day was told it's ok we fixed the shower head. The hotel offered me nothing for injuring me. No apology nothing. My work booked me into a different hotel. My colleagues weren't so lucky and a couple of days later woke up to no water. They had to wait an hour for the water to come back on. Not great when your due at work. I'd avoid this hotel at all costs.

The package rate for this place needs to be transparent. The York pass appears to be ok but staff are very unaware of how it works, you cannot collection day 1 of a two day stay, it needs to be issued and authorised on the day it is needed. The 3 course meal - this is limited to £30 per head - nowhere is this mentioned, the staff don't know, and you will not be told unless you specifically ask. Yes, you can have a 3 course dinner, but you pay the excess if exceeding £30. The food is good but be careful.

Normally excellent hotel, not in this room. Noise from the kitchen from 5:30-6:00 every day ALL day and from Beer Garden especially in the evening. We have stayed here loads of times including Christmas breaks and it's always been excellent but this time was awful, we will not risk staying again.

We just got back from a three day stay in this hotel. The location was perfect for visiting York. We walked along the river into the city centre. Beautiful. The room was nice. We had everything we needed. Lovely view over the garden. Bathroom does need upgrading. Served its purpose, clean but not luxurious. The food at breakfast and in the restaurant is fantastic. The lady who greets you for breakfast ( Rosemary)is very welcoming . We were served in the evenings by a waiter called Pierre. What a fantastic member of staff! He couldn't work any harder, nothing is too much trouble for him, he goes above and beyond to make sure that you are happy and have everything you need. Making our stay extra special. Thank you Pierre.

Stayed here whilst at the Ebor festival York . The staff couldn't have been more helpful allowing us to park early and serving tea while we waited for a cab . Our room 45 was comfortable however a little noisy Early morning with workmen leaving . The bed was comfortable and the breakfast was second to none . Difficult to fault Thankyou for reading my review

We booked here for a two night visit to York. We have stayed at several Best Western hotels (including our daughters wedding reception) and have found the standard to be very good as was the value. We booked through the Best Western site and chose a deluxe room with queen size bed. When we entered the room and discovered a small room with a double bed we were ready to leave. After going back to reception to complain we were offered a larger room that did have a super king size bed. We took this as our booking was non refundable but the room was very tired looking. The bed was comfortable, the shower was good and the breakfast was very good also. The decor in the room was depressing.We went to have a drink in "the residents bar" which was where some of the breakfasts were served, it was not a place to linger, no comfy chairs to relax in. When the drinks came they were in the same glasses we had for tooth mugs.

We stayed here overnight for our wedding anniversary trip to York. I had booked the hotel without really knowing anything about it. It is a lovely little hotel and is ideally placed for those who do not want to stay right in the centre of the city. It is a beautiful historic building with many original features. It does not have a lift but this is clearly stated in the hotel literature. The staff were friendly and attentive and very helpful with information of the local area and places of interest. There is ample parking and the bus stop is directly outside the hotel making it easy to visit the city centre without driving or looking for parking. Furthermore, it is similarly a very short distance from York Designer Outlet if shopping is your thing. Our bed was comfortable, the room clean and, unlike some hotels, the en-suite had a bath in it. The shower has the power of a pressure washer so beware. However, this is better than some where the shower is a mere trickle. The full English breakfast is enough to keep one going all day. It was served piping hot and was delicious. Highly recommended if you are looking for accommodation in the area.

Spent three nights at this lovely hotel. Booked two rooms, one twin and one double. Rooms were on ground floor with view of beautiful courtyard garden. Room was clean and nicely decorated. Breakfast was excellent and catered well for one of us who is gluten intolerant. Hot breakfast was cooked to order and poached eggs were perfect. I would say that I prefer my bacon grilled but that is me. Waiting staff were very helpful and service was fast and efficient. We had two evening meals during our stay and there was a good choice with different chef specials each night. The strawberry delice dessert was to die for !!

From the time you arrive to when you leave you are made very welcome.Reception staff could not be more friendly and helpful,waiters and waitresses likewise. The food is first class for all meals and there's a good selection to choose from. The bedroom was cosy clean and comfortable. No negatives all positives.

This is a lovely family run hotel with a fascinating history - it is the former home of Oscar winning film soundtrack composer John Barry who wrote ' Goldfinger ' , ' Thunderball ' ,Diamonds Are Forever ', ' the James Bond Theme ' and ' You Only Live Twice ' for the 007 film series, as well as ' Born Free ', ' We Have All The Time In The World ' (Louis Armstrong) and the film themes for ' Zulu ', ' Out of Africa ' & ' The Persuaders ' . The current family who run it bought it from John Barry 25 years ago and it is an absolute delight, retaining many of the features of his time there. They serve a fabulous full English breakfast, delightful meals and it has lovely rooms. The hotel is very peaceful, despite being on the main road, and there is a huge car park in the former gardens - all you need to do is get the number 7 bus (the stop is right outside) for a 10 minute bus ride into York. The return stop is right in front of the hotel. The staff worked very hard and nothing was too much trouble. We took a small well behaved dog and they were great to him too. This hotel is a real gem and good value for the price - and if you fancy a change there is a really lovely pub just a 100 yards on the opposite side of the road. I have just read a bad review but these people must have been stopping at another hotel - it's certainly not our experience. We will definitely be coming back and thanks to the staff for making our stay so wonderful. Well done everybody and thank you!

Looking for accomodation near York and found this hotel our first Best Western. Joined the loyalty rewards program and booked. This is a popular hotel with 62 rooms, initially I was concerned about car parking spaces however we had no problems over the two nights stay. enjoyable having an apartment with a reasonable amount of space. we did hit the super hot weather period and needed to open the rear garden windows to cool down at night. This did produce some traffic noise but not too bad. Although we did not make use of it, the apartment had all the facilities to keep refrigerated food and cook for yourself. breakfast was a busy time but once again no problem in being seated. Lovely little garden outside the bar and we were fortunate that our room was not ready at 3.00pm and we were offered a free drink at the bar while we waited. Very peaceful setting especially after a long day's drive. Overall happy with the hotel and would not hesitate in booking again or recommending to friends.

We had a lovely stay here, the staff were very attentive, it's a 15 minute bus route to York centre and the room was very cosy and clean. Very nice grounds, garden area is beautifully kept. Would stay here again

This was the first time we stayed at the Best Western Pavilion Hotel- we stay in hotels and guest houses throughout the Yorkshire area and have plenty to compare with. The brochure did not let this hotel down. A stunning old mansion house very conveniently placed for York and the surrounding area with plenty of free parking on site. We were checked in straight away and shown to our room- we had asked for a quiet room so it was a bit of a trek up several flights of stairs but we were fine with this and what we expected from a house of this age and style. Lots of fabulous period features and very clean and tidy. The staff were very welcoming and extremely friendly and helpful. Our room was small but nicely furnished - the bathroom could have done with updating and our mattress had very noisy springs but it was okay. We were woken in the night with creaky floorboards from the people in the room next door but that is to be expected in such an old property. The WIFI was excellent and plenty of tea/coffee/biscuits etc availabe on a tray. We did suffer with the heat however- we stayed on the hottest July day on record and as there was only a tiny window that opened about 8 inches, even with the fan provided we could not get cool. There was no air conditioning. Breakfast was served early enough for us- we went down at 7.30am and there was a huge choice of cereals, fresh produce, juices etc - the most choice I have ever seen to be honest and the cooked breakfast was served promptly and was well cooked but the bacon was overdone. On checkout the receptionist was very patient with me when I needed to check an email before making payment. Overall we loved this hotel and we will definitely make it our go-to for York when we are in the area.

£153 for one night which included breakfast that was not to the quality of expectation as you could get a better breakfast at another hotel of a lower price as well as a small room and thin walls was woken by neighbours multiple times

We arrived very late and tired during a relocation by our booking agent following a disastrous experience elsewhere. Abbie the receptionist went out of her way to help get our booking transferred and could not have been more helpful and efficient. Restaurant staff were some of the best we have found anywhere and the breakfast was superb. The atmosphere is pleasantly calm and traditional and the garden terrace is wonderful on a summer evening. This will definitely become our go to hotel for future trips to York.

We stayed here for 3 nights 13-15th July 2019. The only good thing I can say about this hotel is that it's a straight 25min walk into York & the food. Cheesy Nachos we had as a snack were amazing & equally was the Rump Steak & Desserts we had. The menus have extensive choices & everything we had was really well presented & cooked fresh, it's a shame the hotel lets itself down in all other areas. This hotel is not the Country House Hotel it claims to be, it is old, run down & extremely tired. Decor isn't Country House, it's shabby & tired, along with most of the furniture, especially Bar Furniture & Garden Furniture, definitely not High Star Hotel Standard. We arrived to a jam packed full Car Park, Which is not easy to manoeuvre in, no bay markings, so people had parked vehicles very wide apart. Didn't find any of the staff very friendly other than Jae & Katy. Our room was so dated & really small, don't think they've been decorated for years. Only good thing we did have a fan provided, as no air conditioning. We experienced 3 chaotic days, 1st being rowdy groups of race goers, 2nd being a wedding & 3rd being a coach load of foreign students, who unfortunately were in rooms above us, they sounded like herds of elephants on the old floorboards & ceiling was creaking so much for hours after we had gone to bed. Breakfast is another story, it is absolute chaos on another level, 3 separate rooms of tables, across corridors, food buffet in another. People are constantly tripping over other people, coming around corners, out of kitchen doors, it was ridiculous. Food wasn't replenished, cooked breakfast took ages & wasn't even very nice. I asked for porridge which was fine one day, then on the 3rd morning it was inedible slop. Overall this Hotel is very dated & really needs an overhaul & perhaps some extra motivated staff. Would not recommend, or be returning.

Stayed here for two nights with two other couples. The room we had was off the courtyard and was fantastic, loved everything about it. It was well worth the stay and we had our coffee first thing in the morning in the courtyard before breakfast. Had coffee/tea making facilities in the room . There was a wedding reception on our first night, but we had no noise coming from it. The hotel is just outside York and there is a bus near enough outside the hotel, takes about 10-15 minutes to get to town. Breakfast was good and you helped yourself to cereals/toast etc. Good stay would recommend this hotel. Staff were friendly and helpful. Internet access not good in the room, we couldn't get a signal near enough for the two days. Had to go outside, but did it matter no we were on holiday.

Nice and spacious hotel with airy rooms but in need of a really good vacuum and the bathroom needed a deep clean. Breakfast was disorganised. Kept running out of food and plates but food was very good. First night there was a function in the function suite below us with people also outside our window and was very noisy until after midnight. Second night wonderfully quiet. Comfortable beds. Staff polite and professional but not overly friendly. Bus stop outside with 10 min journey to town centre.

Booked mainly for location as I wanted to get to York by bus. The hotel was a lovely old house with 2 courtyards, all beautifully presented with tasteful decoration throughout. The way to our room was a bit of a maze but well worth it as the room far exceeded what I expected for the price we paid. Breakfast was the best I've ever had in a hotel (and I travel often). Served by smart, polite staff in lovely surroundings. I thoroughly recommend staying here.

The Pavilion is a distinctively little gem, tastefully and thoughtfully decorated, with beautiful gardens, friendly and helpful staff, and a surprisingly excellent restaurant. The hotel is very convenient for access into the city (No. 7 bus stop is right outside) is frequent and takes only about 10 minutes to get to the city centre.

This hotel is lovely from the outside and in. We had a room in the courtyard which was lovely and peaceful the hotel is very nice and offers great facilities in a good location too with the nearby bus stop and only £8.00 in a taxi to York centre would definitely stay here again.

We arrived to be greeted at reception by Samantha. Check in was swift and she showed us to our room, on the ground floor. The room was spotless, if a little old fashioned in appearance, but perfectly in fitting with the age and style of the building. If you want modern, then book a Travelodge or something similar! I also lost my mobile in York on day 2 and Amy on reception went above and beyond to help me locate it, trying to get through to the store where I'd last seen it and also contacting the taxi firm we travelled with. I cannot thank her enough! Beds were AMAZING! I'd like to know the make as I want one at home! Guests are advised to go to breakfast early to avoid busy times. We only had breakfast in the hotel as the restaurant menu was not to our taste with us both being very plain eaters. However, this is where things started to go badly wrong. On the first morning we ate in the smaller of the two rooms where breakfast was being served. No one took our room number or explained how breakfast worked. We were given tea fairly quickly but 20 minutes later, we were still waiting on our order to be taken. Eventually, about 30 minutes in, a waiter came and we ordered full breakfasts without beans. My mother asked how many sausages came with it and was told two so she asked to have just one of those instead of two. When the meals arrived, they BOTH had one sausage AND BEANS ...and neither of us had bacon! We decided not to say anything. On the second morning we went to the other breakfast room. We were met by a man in a suit who was, I think, called Dean, who asked for our room number this time. We said room 23 and he checked his list and informed us we were not on his list for breakfast. He seated us and then, within full hearing of those around us, as that room was quiet, asked if we wanted breakfast added to our bill. I told him we had booked the “breakfast on us” rate, which included breakfast,so no, I did not want it added. So he said he'd need to check with reception. Off he went, then on his return he again came to us to announce we were not booked for breakfast. At this point I said I had the email to prove we were. Now, as reception had bank card details on record for me, we could have easily been given breakfast and produced the email on check out an hour or so later, but not in this instance. I had to return to my room to get this, leaving my mother sitting getting disapproving looks from other residents who had overheard this whole debacle. She eventually was so embarrassed she followed me back to the room. When I returned, he was NOWHERE TO BE SEEN and I had to hunt for him, eventually finding him at reception, where it was made out to be a computer glitch ...computers don't make errors, those inputting information do! We sat down to breakfast in the smaller room this time. 35 minutes later we still had no tea and our orders had not been taken. We had asked if the order could be taken and were told someone would be right out but this did not happen. We were beginning to feel we were invisible! When we eventually received breakfast it was lovely, beautifully cooked. Samantha, who was again on reception dealt with it all in a pleasant way, but I found the male member of staff disagreeable, making it perfectly clear by his manner that he did not believe us. This put a definite damper on the last morning of it break. I have given the hotel 4 stars...it would have been 5 if the breakfast set up was not such a shambles.

We paid extra for a quiet premium room, but were given a room directly over the disco which kicked off both evenings. It was very noisy for both nights we stayed. Then there was the lumpy old mattress. Little sleep for two nights. Reading the reviews, it seems this has happened to other guests at this hotel. Dear hotel: Why not allocate the noisy rooms to the people staying at the hotel for the party? When things go wrong like this then you start to feel that you've had the mickey taken, and begin to notice other things that you'd normally just shrug off, like the rusty shower head, stained cushions, lack of ventilation, tired carpets, worn and faded floor covering in the bath room etc. They advertise a car park, but it's small, so parking on the street may be only option.

If you want good accommodation within minutes of York city centre, this hotel is perfect for you. The bonus was the access to onsite food, fabulous breakfast, free onsite parking was great too.without hesitation will use again.

Stopped overnight to break up a long journey. Warm welcome at reception, with a no problem attitude, room was lovely bed very comfy, ate in the restaurant fab steak and ale pie! And desert perfect. Breakfast was nice and relaxed with a no rush feel

A beautiful little gem of a hotel, in a great location, with good staff. I stayed in one of the courtyard rooms, overlooking a gorgeous garden, with seating. Our group sat outside with drinks until 10 pm, and we were conscious of people in their rooms just a few feet away, but that is the charm of the hotel. If you want complete privacy and no outside noise, go to a sealed unit chain hotel, but if you can cope with people outside having an evening drink, this Is the place. Nicely decorated rooms, fabulous shower, fresh air...and an excellent breakfast.

Highly recommended would definitely recommend it. The staff were friendly and helpful and the Hotel was clean and well presented. My bedroom was well equipped and the bed was extremely comfortable Breakfast choice was excellent.

Well placed for York city centre and designer outlet where you find the park and ride. Very friendly and helpful staff. Good food with lots of choices and bar but would like to see more local brews . Very comfortable and quiet. Plenty of outside areas for the warmer weather.

We stayed in the apartment which was ok a little tired but it had we needed. We wanted to say a big thankyou however to Amy Keane on reception who was lovely. Friendly and professional she even ran out to find John a parking space in the street when the car park was full downside? The cleaner /chambermaid who didn't even make the bed!!!

Loved nearly everything about this hotel except that our bathroom in room 43 would have benefitted from a really good scrub. The blackened grout and stains on the back of the door need only effort and Cillitt bang to remove. The room was fine but we really needed the fan that was provided as it felt stuffy and very warm without it. Breakfast was excellent and the smoked salmon and scrambled eggs, some of the best we've had. Restaurant staff delightful and keen to please, delicious coffee. Location wise very good. We walked into York the first day, took about 45 minutes so we took the bus after that. £1.70 straight into the centre with a choice of buses Mon - Sat (less on a Sunday). Car park did get very full so we ended up having to park on the street for two nights but that wasn't too much of a problem. All in all, we can recommend this hotel and would willingly go back ourselves.

I chose the hotel based on comparing reviews of its restaurant, location (slightly out of the centre of York) and quality of rooms. The room was fine and garden areas were nice. The food was varied, ranging from dishes that were good to very poor (that includes a scallop starter on consecutive nights that was both!). A salted caramel tart was so hard it could not be cut through (it was refunded and removed from their subsequent menu!). I also ordered a Thai green curry that flavourless and had a texture of Campbell's condensed chicked soup. The cooked breakfast had great reviews but a poached rock hard egg, pale fat edge bacon and a colourless 'boiled or microwaved' sausage wasnt great. The toast was fine but I toasted the bread myself. Our first night was odd as we woke in the morning to a dead pigeon on the balcony (died of natural causes I hope and not the food and was kindly removed by the hotel). Our last night though was, lets say very annoying/disappointing. As we returned in late afternoon from York we were told that a 'prom' party was to be held in the room underneath ours in 2hrs time and not to worry as it should be over by midnight - a nice touch for our final night and my wife's 60th birthday! I dont blame/ begrudge the loud partying youngsters at all but I do blame the lack of respect/warning awarded to us as paying guests from the hotel before and evening after booking in. I must say the staff were decent who we met but guess commercial short-term gain is preferred sometimes over repeat business.

I booked a night here based on the fabulous reviews and was not disappointed. My husband and I booked a four poster room (Lola's Room) and it was like stepping back in time. This hotel is elegant and welcoming and full of period elegance. Our room was at the top of a beautiful winding staircase. The bed was beautiful with carvings on the posts and clawed feet. A few steps led down into a spacious bathroom with large fluffy towels and luxury toiletries. Breakfast was served in a bright airy room overlooking the garden. Continental breakfast was self serve buffet style with everything imaginable followed by cooked to order hot food. A cafetière was a nice touch. After checking out we were told we could leave our car in the car park as we walked into York, approximately 40 mins, by the river. After a day shopping we caught the bus back to the hotel and had afternoon tea in the bar. Six finger sandwiches, warm homemade scones with jam and clotted cream, fancy cake slices decorated with fresh raspberries, sliced strawberries and dusted with icing sugar was sublime, definitely the best I've ever had. Linen napkins, silverware and plenty of tea and hot water made it perfect. Very good value and reasonably priced. We then went outside to sit in one of the many little courtyards that we kept finding. The hotel is spotlessly clean and attention to detail makes this hotel stand out. The staff are friendly, professional and plentiful. I can't recommend this hotel enough and can't wait to go back, hopefully soon.

Welcomed with a smile and treated like a lord by all the friendly staff, food was very good and the service was excellent. Found the decor a bit dull and dark at times but it was very clean. Plenty of room for parking and close to the building.

Enjoyed our stay in this lovely, charming Hotel. Great location just outside York. Hospitality is great here...all staff are really helpful & friendly. Food was really good. We had afternoon tea in the sunny courtyard which was lovely. Plenty of choice at breakfast with a continental buffet & hot breakfast cooked to order. Great service. Our room was full of character, with a comfy 4 poster bed & huge bathroom. Bathroom was a little dated, but it was clean with a good shower & nice fluffy towels. A free standing bath would look great in it! We enjoyed a walk into York by the river which took about 39 mins. Lots of people were enjoying the sunshine so it was busy & a good atmosphere. We enjoyed a lovely relaxed evening in York, lots of bars to choose from & a great atmosphere.

The staff on the day and during our visit were absolutely fantastic, a special message to Craig the wedding planner and his team they made my daughters day even more special, nothing was to much, thanks

What a beautiful hotel and grounds, breakfast was amazing. Staff lovely and super helpful. Either get a taxi into York or a bus stop is across the street and the staff can tell you which one to get. Would highly recommend

Good hotel situated on the outskirts of York, easily accessed by bus from nearby bus stop £2.70 return (easier than parking in centre of York). Friendly staff and good service from check in to breakfast. Stayed in room 4 which was very large with comfy king-size bed.

Approaching the hotel, travelling towards the city centre the hotel is on the right. We found the entrance to the car park difficult to see. Better signage is needed. Once parked and in reception we were greeted professionally and courteously then shown to our room. The room was in a courtyard which featured an pleasant outdoor area. The room was a reasonable size and provided everything we needed. The bathroom was rather small but adequate with a bath and shower. This is a pleasant and comfortable hotel which features good well-cooked food. The staff are helpful and looked after our needs with care. Anyone visiting York should put this on their list for consideration.

Sadly no notification of a (lovely) wedding occurring in the hotel when booking by telephone. On arrival told our 4 poster room was directly over the disco which would be going on until midnight. Was moved to a small double room with only skylights and no windows. Recompense was the cost of 2 drinks each when we'd much rather had the type of room we'd booked. Fantastic breakfast and lovely staff. Many better hotels in York. We won't be back.

Just got back from a two night stay on business. The staff were efficient and welcoming. My room was on the first floor, up and down a convoluted corridor affair (its a bit of a rabbit warren!). My room was ok, but a little tired. However, the biggest issue was a very obnoxious smell from the bathroom. I opened the window and put the extractor on, but after 10 minutes it hadn't gone, so I reported it to reception. A young chap came to have a look and suggested I leave it for another 10 minutes. I went for dinner and came back after a couple of hours and it seemed to have dissipated. Not the best start. We are in the restaurant on both nights. The food was good and at reasonable prices. The bar was a little expensive, but there is a pub 3 doors away which is a little cheaper. A walk into the City takes about 40 minutes. If I were go stay in York again, I would probably look to stay closer to the main shopping area and nightlife.

This was my second visit to this hotel and it was to my satisfaction again, I prefer to stay here as you can park the car free of charge which is a bonus and it's only a quick bus ride or £5 taxi to city centre, the hotel itself is beautiful the rooms are clean and nicely decorated in keeping with the style of the property you can include breakfast on booking but I chose not to on this occasion as I find it quite expensive for what I eat in a morning cereal and drink but have had breakfast previously and it was nice you are served by waitress at your table a nice touch as most places are buffet style now, will definitely return when I visit York again.

Booked in on Saturday till Monday for Sunday wedding - everything to a high standard . Wedding meal , canapés etc ran very smoothly and guests commented on the quality of the meal - efficient service as the food was hot

We booked this hotel as part of a great little escapes deal We had a fantastic stay, we could not fault this hotel in anyway, all the staff are very helpful and chatty. The food was brilliant including the evening meal and breakfast which was part of the deal. It is all cooked fresh as per your order, including breakfast which was not sat around on a warming tray all morning. Very reasonable prices at the bar. Loads of on site parking. Lots of little garden areas to explore or sit out in if the sun is out. A great place to relax when visiting York, its just slightly out of the city center, but you could walk it, we chose to get local taxi £7 each way. The owner actual cares about here hotel and staff, and has owned the hotel for over 30 years. Keep up the good work it's a nice treat find a hotel like this.

Visited this place purely on the reviews which are generally very good. Sadly my visit was not so happy. Breakfast was awful on both days we spent there. I can only assume we were unlucky based on other reviews????

We spent three days here on a visit to York. The hotel was originally a Georgian mansion and some maintenance dated back to that time. Our windows were falling apart but it was part of the charm of the place. The staff were great and the location is good. Buses direct in and out of the city. It was a comfortable, warm and friendly stay, with interesting public areas. Nice restaurant with Pierre, an unnecessarily anxious Maitre D. Excellent professional. We will be back.

Stayed here for one night over the May bank holiday weekend. We know York well and wanted to spend the day in the area. Check in and out was seamless, staff were friendly, efficient and polite. They even let us leave our car in the carpark the following day after checkout. The room itself was quite small compared to other doubles we've stayed in, but had everything you needed including a nice deep bath, lovely toiletries and biscuits. It was country style and quirky. The breakfast had extensive options and on the whole was clearly well sourced, quality produce. The only slight downer was the scrambled eggs, which felt like they'd either been microwaved or made of powdered/liquid egg. Otherwise, delicious and hearty portions for breakfast. Liked this place and would stay again happily.

I organised a party to celebrate my parents wedding anniversary at the hotel and the staff were so amazing and helpful.It was a fantastic experience and one everyone will remember.Thank you to everyone who was involved you made my parents day very special.

The York Pavilion is where we chose for our May wedding and it couldn't have been more perfect! Absolutely beautiful and first-class from the initial booking - right through to the time we sadly had to say goodbye. Set in beautiful grounds, the Pavilion has several gardens and hidden outside gems. Excellent location - just off the A64 (on the A19). Ample parking for all our guests. We attended one of their wedding fayre's where we were able to learn even more after our initial booking. The Pavilion's wedding planners go above and beyond to be helpful and, on the day, work tirelessly behind the scenes to make sure everything goes smoothly. Our whole experience was perfect. From the rooms, to the care and attention afforded ourselves and our guests, to the little details of how they arranged our ceremony and reception rooms - nothing was too much. The Bridal Suite is beautiful and spacious - and all our belongings were moved into it as our day went on. We were greeted with prosecco and chocolates in our room (after the wedding). The bar and lounge area offers great service - and a great selection of drinks and food. Breakfast is equally as fantastic with a great range and service. Despite being 'on the main road', everything was private and we never heard any noise - other than our wedding music. Rooms were beautifully presented and clean. Being on the main road, buses run regularly into York city centre - something we utilised on the Sunday. We honestly can't say enough fantastic things about this hotel and are already looking forward to going back soon. We would highly recommend this hotel for a wedding and stay! Thank you York Pavilion - You were great!

Excellent accomadation, very comfortable room, en-suite beautifully fited out and lots of accessories. Staff couldnt do enough tomake our stay memorable. Breakfast one of the best I have had, all the trimmings perfectly cooked and presented. A short bus ride to the centre, or a 30 minute stroll along the river well worth while.

Where is it? Go on, give us a clue!.....Ahh there it is, but how do you get in there? Top Secret hideout maybe. O.K I'm being silly, the Hotel itself is easy to find, located directly on a busy main road and sat nav friendly too, but as you drive past it was not easy to see the "pull off" that takes you to the tree laden car park to the side of the hotel. Get a better sign Best Western please to save us from doing the where is it drive by.. Now this is one of the few negatives that we drew from the couple of days that we stayed in this hotel. My partner and I attended with our car club friends and took it over basically. First impressions of this place is that its old, but this is definitely not a negative in this instance. Its spotlessly clean and quite smart in its decor too. Staff on reception were extremely welcoming and efficient with no delay and prompt allocation of rooms for us. It made it more difficult for them as we arrived "en masse". It has to be said that all the staff that we encountered were extremely polite and helpful. Well done! Our room was allocated at the far end of the building but not a million miles from everything. The room resembled a Premier but with a little more quality and character. Overlooking a small planted courtyard we were very pleased with our allocated space. There was a clean bathroom, the bath perhaps a little tired...and a warning to larger persons, our bath was very narrow and very deep, so care is needed when exiting! In the bar, prices were excellent. Take note other hotels it retains your customers. It made you want to stay there rather than do the usual, "lets go to the local nearby" for that cheaper pint. No rips off here. The breakfast was very nice and piping hot, we did have a delay on the second morning, but I think that this was down to the sheer numbers staying there. Parking seemed to be adequate, and if the car park was full, I'm not sure where you could leave your car to be honest. The tariff for the two nights was also reasonable and to be honest there is little else to add. It holds weddings and functions, one of which was there at the same time as us. It is within walking distance to town, with a very pretty walk alongside the river. Its nice to be able to report a good one again, no worries if you are thinking about staying here, as long as you can find the car park you will be fine, and if you did want to know, there are quite a few very nice pubs close by if you did want to venture out for a change for your evening meal arrangements. Thanks Best Western.

Very nice hotel just a couple of miles outside the city lovely quiet location, with great breakfast our room was spacious and was not disturbed by a wedding that went at the weekend would highly recommend this hotel.

Adequate parking and pleasant outdoor seating/smoking areas.2 restaurants, I chose to eat in the bar. Edith Piaf music different, but the food was good and the service from Jae excellent. Slept well in Room 38 the quiet room I requested and enjoyed my breakfast.

We really enjoyed our three-night stay at the Best Western Pavilion. It is an excellent hotel and very good value. The Scarborough room which we were given was just right. All the staff very helpful and friendly and the food was delicious. The hotel was ideally situated for us. We walked into York and back every day. It took about 30 minutes. If you turn right going out of the hotel and go past two sets of traffic and then turn left you will walk adjacent to the river. We will have fond memories of our 31st wedding anniversary. We packed as much as we could into those three days. We went into York Minster and climbed the 275 steps up to the tower. Went to the Railway and York Castle Museum, climbed Clifford Tower and walked the wall. Went on a bus and boat trip and found Bettys cafe which we visited twice.

I stayed overnight here and I had the comfiest bed and the best sleep - it was a four poster bed so it was huge! I had dinner and it was really really lovely and breakfast was nice too! All round great stay!

We got married here 4 years ago (and it was brilliant and ran like clock work) and we have been back a few times nice. Visited again last week for our anniversary and had a really nice stay. Room was looking slightly tired but nothing major at the moment and the facilities all worked OK. We had a patio door and opened it to let some air in as it was a warm day but then couldn't get the thing to shut. We mentioned this to reception as we went out and also asked for a hard pillow and when we came back all sorted. After a good nights sleep down for breakfast which is as good as I've had anywhere. The cooked full English was excellent, pastries and juice were all good and I even had some of the compote and yogurt because its really nice here. Will return and would recommend

On Saturday 27th April my youngest son and now Daughter-in-law had their wedding ceremony and reception at the Pavilion Hotel and what a wonderful choice. From first booking to the big day nothing was too much trouble, all the staff were very helpful and very friendly and made the day a relaxed and stress free day. A big thank you from me to all involved at the Pavilion and i would definitley recommend as a place for a celebration and to stay. Trish

After being recommended to try Langton's Bar & Brasserie, we came here for a meal with 2 foodie friends. From the moment we entered the hotel, the staff were so friendly and welcoming, the overall service was excellent throughout. The food was really good, local produce, great tastes and with great wines. We will definitely be going back.

We cannot thank the hotel and staff enough for hosting our special day, from the first planning meeting right through to the big day itself they were fantastic, and i cannot recomend them enough. The food is/was exceptional, from the small family supper we had friday night, canepes and wedding meal to breakfast the morning after! We had several family and guests stay at the hotel with us and have all expressed the same opinion, all the staff are a credit to the hotel with their friendly and warm but yet proffesional approach, i would and will be highly recomending the hotel in the future and will be sure to return even if its just for a meal, absolutely fantastic!! Phil and Zoe (bride and groom)

This was our 5th stay and matched up to previous stays. The staff were helpful and supportive when my wife had some health related problems and we are thankful for this. I am always happy to recommend this hotel for the quality of accommodation and restaurant service

Had an evening meal and drinks, followed with an over night stay with no faults at all. The food on the evening was awesome and then topped up with freshly cooked to order breakfast. Staff were great, friendly and welcoming! Bedroom was huge, everything needed,clean and suited to the hotel. Well done York Pavilion

Easy to locate this Georgian Mansion, nice room, very good beds, on ground floor with access to nice enclosed courtyard with lovely trees. Good bar and plenty of outside seating near bar. Only let down was the dinner, we had booked in for all three evenings. On the first and third there were functions arranged which slowed down the service and the chefs attention to detail on the guests food was not good, steak and fish dishes overcooked. Second night, no functions on and the food was delicious. Breakfast was very good with one of the best range of choices I have experienced at any Hotel. Lessons to be learnt however when hosting Weddings etc

Stayed at the best western pavilion was the nicest hotel I've stayed in at York and the room rate was excellent. All the staff were very attentive and couldn't do enough for us ..would highly recommend this hotel anyone ..

The hotel is in a Georgian mansion south of York city centre about 25 minute walk from the main tourist centre & unlike many of the city centre hotels it has its own free residents only car park. If you don't want to walk there are great bus connections into the city from here. The location is surprisingly quiet & tranquil as it is on the Main Street A19 from the South of the country. Staff here are extremely helpful & professional, we asked if one of our matresses could be changed for one with more support & it was done promptly without any fuss. Breakfast was first class lots of choice of Continental & cooked breakfast options including Kippers, smoked salmon & poached eggs ommlettes & the traditional English breakfast. The cooked breakfast is to order & is of very good quality, unfortunately during our stay we were informed there was a gas leak in the kitchen so no hot breakfast was available, that said the homemade compotes with yoghurt & berries, nuts & seeds were delicious. Our twin room on the 2nd floor overlooked the quiet courtyard garden; it was a decent size with a very powerful 'over bath' shower. The bed linen was clean & ample towels were provided. The room had a TV (didn't use it as we were out from 0800-2300hrs each day) & hot drink making facilities. We did ask for a mattress to be replaced because it seemed worn out & gave no body support & a new one was swiftly provided. The decor was in keeping with the age & style of the building & although I dont mind the odd uneven floor board as it reflects the character of an older property, I did think the room paintwork & accessories such as chairs, dresser etc could be fresher. I thought the hotel was very professionally run despite the kitchen hiccup & would recommend it as it a super base from which to explore York, if you want more facilities such as gyms & pools then the gentle ambience of this charming hotel might not be for you.

We visited here for two nights and enjoyed our stay. We were in a standard double room which was a bit tired and quite small but it was clean and had everything we needed. The staff were very friendly. The breakfast was good apart from my poached egg which was poached to oblivion. I would return if in the York area. Reallywell placed for walking into York - about one and a half miles. Really liked that the hotel had free parking.

We had a vouch for afternoon tea and chose here. And we weren't disappointed. Arriving early and parking in the car park, we expected to have to wait. However this was not the case. We were politely shown to the residents lounge, where there was a roaring fire. And plenty of comfy sofas and chairs. Tea arrived first followed by food. The presentation was lovely and the selection good. Sandwiches included ham, beef, salmon and egg on white and brown bread. Followed by plain and fruit scones with clotted cream and jam. Finally cakes: ginger, lemon, carrot cake, Victoria sponge and 2 chocolates to finish off. Lovely! And worth the money.

This is by far the best hotel I have ever stayed in whilst visiting York The hotel is beautiful with wonderful decor and the rooms are gorgeous The staff can't do enough for you and are very friendly and pleasant The food was great & the breakfasts were amazing with so much to choose from I would highly recommend this hotel for your stay in York

I booked this hotel for a short break for my daughters birthday, On arrival we could see how beautiful the grounds and garden was & the hotel itself also looked wonderful! Once we got inside we received a very warm welcome & was given lots of information about the area & then we were given a key to our twin room! We were put in the Indian room which was absolutely gorgeous we were in awe of the beautiful decor and lovely welcome card & chocolates that were left for us, There was also luxury big bath towels as well as lovely toiletries and a shower cap, The tea tray was filled with Yorkshire Tea, coffee and hot chocolate along with delicious biscuits, The room had everything you could want there was a hairdryer, iron & ironing board inside the large double wardrobe, drawers and a desk with Freeview T.V, Free WiFi, sewing kit, extra pillows and blankets if required & a cooling fan, 2x Different Guide books of the area within York and Also things to do around the area. The beds were very comfortable too so we had no trouble sleeping after our busy days out exploring York and the surrounding attractions, The breakfast was delicious you could help yourself to the continental foods and cereals while your cooked breakfast was being prepared, the choice was great from the full English to salmon and scrambled eggs, of course the usual juices and tea & coffee was also there, I went exploring within the hotel as the conference rooms and ballroom was beautiful the detailing all around the hotel was amazing, and is worth a little look while you have your stay here, The residence lounge also has lots of books to read and also guide books to look at along with some stunning wedding photographs of weddings that have been held at the hotel, I highly recommend this hotel the staff were amazing they honestly couldn't do enough for you, The hotel itself is in easy reach of the city centre & by turning right outside the hotel a 5 min drive takes you to the castle museum car park which is a great starting point to see all that York has to offer If you turn left out the hotel it brings you straight to the roundabout where you can get on A64 or if you go straight across it takes you into McArthur Glenn the designer outlet with huge discounted brands So all in all I'd say this is a fantastic base to see York and the surrounding areas I can't wait to visit again

The Best Western Pavillion is steeped in history and character and ideally placed for a walk along the river into town or a quick drive to the by-pass. The hotel staff are all very friendly and knowledgable, whether it's Abbie on reception getting a taxi organised to take you to the local points of interest or Kim serving you up a hearty breakfast to start your day.

We saw this hotel and immediately thought yes that's the one. We were so right! A beautiful hotel with history in pretty grounds with a courtyard to accommodate the new rooms which have been added at the back of the property. The staff are simply amazing. We met some wonderful people. Our room The Indian Room was a haven of peace and tranquility complete with a small box of chocolates for my birthday. Fab bathroom and rain shower too. The breakfast and restaurant meals in the evening were exceptional! Well done the Head Chef! This is certainly one of my favourite hotels. So much character. Well done to the owners on such lovely attention to detail and so many personal touches. Would love to return if visiting beautiful York again.

We stayed at this hotel on the recommendation of a friend, how right was she.. We had the most enjoyable stay from the minute we arrived. We arrived early and asked the lady on the reception if we could leave the car at the hotel whilst we went in York, it was no bother at all, we were given info on the buses which leave from just outside the hotel. The receptionist so very helpfull, friendly and welcoming. We decided to eat there in the evening and what a good choice we made, the food was very good, the bar and restaurant staff were also very friendly and chatty, the breakfast was very good also, a large choice of everything you could think off. We wish we could have stayed longer. Thank you for a lovely stay, the staff are a credit to the hotel... We will definitely be back...

Pretty rooms in excellent hotel. Service generally excellent although it took far too long and 4 requests to get a pot of tea at breakfast. The food was good and all other staff efficient, friendly and helpful.

We have just returned from a wonderful few days in York, staying at the Best Western Pavilion Hotel. What a gem of a hotel; we are so glad that we found you. Good food, high quality rooms and a warm welcoming atmosphere throughout. Thank you, we will be back!

We arrived expecting a lovely stay.no disabled parking. It was late winter/early spring.Because the weather was damp we attempted to put the heating on-radiator didn't work. We informed the staff that it just needed bleeding but she didn't know what that meant. Also the extractor fan in the bathroom didn't work. We didn't try to make her understand that though. Worst of all was when I read the hotel brochure. It advertises that it has a connection with the Beatles! OH NO, the group of satanists. Not what you want to read when you are a Christian! Hotel should be aware that they are doing themselves no favours by associating this hotel with a devil worshipping group (the Beatles) and repelling Christians. It looks very pretty but we will not be staying there ever again after reading the brochure.

Spotless hotel, staff very accommodating and knowledgeable. Breakfast and meal in the restaurant both amazing. Thoroughly enjoyed our weekend in York. Nothing was too much trouble for the staff. We stayed in the apartments which met our needs entirely.

Having stayed many times at the York Pavilion I remain impressed with both the staff and the hotel surroundings. A comfortable environment and welcoming reception staff always willing to help out with your needs. The breakfast caters for all needs both continental and hot selections provided cooked to order. Highly recommended.

Four Poster Bed Comfortable room # 44, Staff extremely helpful and friendly. Pierre and his team are excellent in the Restaurant. James and the rest of the team on reception very helpful and friendly. Food was great, for dinner and breakfast. Housekeeping very chatty and friendly. Over all great team effort.

I'd definitely return. It was a last minute booking as the hotel we'd originally booked into was a dive. The room at the best western was lovely, staff were accommodating and the building itself is beautiful. Breakfast was tasty and the a la cartel menu for dinner looks great too.

Picked off internet as it was convenient for a couple of visits in the area. Turned out to be an unexpected treat. Dined both nights at the hotel, one Valentine's Day, and the meals were exceptional. The lobster, chorizo, nut and sauce to die for starter was the best taste sensation i have had for many a year. This chef outshines a few Micheline star meals I have had in the past. The rooms were good and the staff couldn't be more helpful. Planning to go back to go round York and this will be where we will stay.

Staff were so friendly and helpful. Felt at home. I've been to a Best Western before and chose one again because I know I will experience great service. I always like the locations and the buildings that the hotels are in.

Have just stayed at this hotel for the third time and I'm just as impressed as the first time. Staff from check in to checking out polite, professional and very friendly. Lovely clean rooms, breakfast very well catered for. Ideally based for the city we always walk by the river takes about thirty minutes but is on a very good bus route. I suppose the main question is would we stay again yes definitely. In fact we will, health and God willing be back next year to recharge our batteries.

Its a classic old worldly hotel with old style look, but very clean. Its not you usual modern Hilton, it oozes charm and character. Only 2.1 miles from York centre or about 6 minutes and about £7 in a taxi. A quarter of the price of hotels in the centre.

This was a family meet up for a speacial birthday and what a find , will certainly come again . Such a lovely hotel , staff are friendly and courteous and make you feel relaxed . Lovely residents lounge with open fire , comfortable and clean rooms , and lovely outdoor areas to sit in even in February. Sudden request for 7 people to dine at 9pm on the Friday evening , beautiful table in a sumptuous dining room , three menus to chose from .. the beef Wellington was amazing as was the lobster Everyone else loved their meals too The maitre di is a delight and a credit to the hotel It may seem far from town but park and ride reasonable and stops outside the hotel travelling in and out of York Noise was fine , all windows open in each room , Would I come again .yes in a heartbeat .. only place I will stay again if I visit York

This hotel ticks all the boxes on my list. Lovely homely, character filled elegant decoration. Big comfortable rooms each with a unique theme. Warm friendly staff, a wonderfully comfortable sitting room, cosy bar and beautiful garden seating. That is even before you consider the superb food and great location. Near enough for walking to town and far enough to enjoy the quiet surroundings.

Shame about this hotel as if it was sound proof it would have potential as it is decor is lovely and in a lovely area with very friendly locals. Staff were lovely too with us no issues. Issues were stairs broken on corridor were dangerous plus a leaking hot water tap and then couldn't sleep as rooms are not soundproof so unfortunately not somewhere I would return as I really need my sleep. I even heard the man up above wee in the middle of the night. It sounded like it was coming through the ceiling so serious noise issues. Think this hotel needs soundproofing and urgent repairs in areas. On plus note highly recommend the plough opposite this hotel food was amazing n staff were fabulous with friendly locals.

This was a long weekend to meet up with family in York to celebrate our Golden Wedding. Our daughter had been in touch with the hotel, the room was really comfortable and overlooked the garden and we had a personal card from management and some delightful chocs. A very memorable trip. The location ideal.

Would just like to say how lovely my stay was at the best western pavilion, the house keeping manager Claire was absolutely lovely, very well presented and was so positive in her work ethics, you could tell she enjoyed her job which was so lovely to see. We will be booking again as the room was absolutely fantastic, the room was bigger then expect and very clean. Look forward to seeing you all again.

Stayed here for two nights, good fantastic, staff very welcoming & polite, room impeccably clean and comfy. Log fires were welcomed after a long snowy drive there! Taxi into York City Centre approx £5 Will definitely go back & would recommend to all

Stayed for just one night 31st January. Room was very clean, very comfortable bed, good amenities in room, and fantastic breakfast in the morning in front of an open fire. Room overlooked the small outdoor area behind the bar. Only downside is not very soundproofed. I understand the hotel is an old building but could hear people's conversations in other rooms. Not a deal breaker and would definitely stay there again.

First class hote,lovely staff,great location,fabulous breakfastA perfect weekend stay to explore the lovely city of York...public transport meantthete was no need for carWould definetly stay here again

We visited the Pavilion as we often do for lunch. We ordered the pheasant pie and it was amazing. The best pie I have ever tasted. Love the place and the staff are also amazing. I would definitely recommend the Pavilion to anyone. We have been calling for 30 years and it's up there with my favourite places.

The hotel is slightly dated and needs an update. I moved from one room to another room, that was equally noisy. Service was Ok but could be improved. I think the hotel is overpriced for what they offer. The decor in my room was very strange!

I stayed with my two children for one night. The hotel is lovely but is definitely not child friendly and the staff have quite a stand offi sh manner. I have a child with autism who was quite obviously experiencing difficulties at one point during the stay he was wearing his ear defenders and crying , he was told to be quiet as people were in the restaurant and didn't want to hear him! The member of staff was exceptionally rude wagging her finger in his face, and obviously oblivious to the situation. When I explained the situation she gave no apology she didn't seem to care. Perhaps some disability awareness training would be useful for the staff!

we stop here for 3 night it was great the room 62 was in a court yard it was very clean and comfy. we had breakfast every morning that was fab the staff were very kind and helpful it was my birthday i was left some chocolates and a card which was a lovely surprise. York its self is a great place to visit the walk in to town is about 30mins but there is a bus you can get from out side and you can get a taxi if you want. this does not put me off stopping here again.

My wife booked this hotel and a Queen Canopy room as we were attending a wedding that was being held in the same hotel. When we arrived we were given room 42 Aunt Marjorie room which has very little space due to the 4 poster bed which dominated the room. The room was very warm and initially had a very musty smell which we were able to rectify with air and candles. Shower excellent as was breakfast on both days. Warm cooked breakfast and a great choice of other items. One downside to the wedding day which was a lovely and intimate experience was being asked by the manager to turn the volume down at 9.30 at night!!! There were 12 of us in the room and we were playing CD,S but not loudly.

We stayed two nights in this lovely hotel with friendly staff, the room was fine ( apart from a creaky floor board ) with big comfortable bed. Tea and coffee provided in room. Parking was not a problem at hotel car park. Bus stop more or less outside hotel to McArthur Glen Designer Outlet and not too far. Local pubs near by too very nice.

Booked an overnight stay as part of a birthday treat for our teenage son. The problem with teens is they need a little more privacy so the Studio Apartment was perfect for our needs. He got the sofa bed downstairs while we got the double bed upstairs. However, it is quite a narrow spiral staircase and probably awkward if you've a large suitcase (luckily we only had a holdall). On arrival check in was quick, flawless and a polite manner. Lady (Lorna?) came out from behind desk to outside of building to direct us to the Studio (over the road). Breakfast next morning was excellent and, although arriving at a busy time, didn't have to wait very long for a table. Food cooked to order and staff polite and professional. Tables were cleared promptly. Decent size car park and bus stop outside to take you into the City (about 10 minute journey). Fun fact; childhood home of composer John Barry. He's best known for the James Bond films.

My partner & I chose the York Pavilion for a 2 night stay between Christmas & new year & we were not disappointed! We arrived around 5:30 pm on 27th December after a long day of travelling, the hotel looked incredibly warm & welcoming on a cold winters night, we found a space in the car park with ease & were greeted with the very friendly & helpful staff on reception, upon entering the room we noticed that the bathroom light was constantly flickering, my partner popped down to reception & with ease & minimal fuss we were moved into an adjacent room, which was delightful, spacious & clean, with everything we needed to hand & a very comfy bed, which made for a great nights sleep.We enjoyed breakfast in the bar room to the sound of Jazz & a view of the very pretty courtyard, plenty of choice in regards to the cold breakfast selection, hot breakfast was cooked to order, served promptly & very tasty, the hotel is a short Uber ride from York city centre (approx 6 minute journey & cost £6) after a long day of sightseeing we were glad to return to such a delightful hotel, drinks were enjoyed before a roaring log fire before retiring in comfort, all in all a great hotel, fabulous location & fantastic value for money, we hope to return very soon!

My fiancée has recently been in touch regarding the matter of the £1000 deposit we paid last April for a wedding reception in Feb this year. As you know we have decided not to proceed with the reception due to exceptional personal family circumstances that you are aware of. We cancelled our booking in September and were told we couldn't have a refund as it was a non refundable deposit, but could have a credit note. Although we weren't happy with this at the time we reluctantly accepted. This week, a week before a meal we'd booked for grieving family we had arranged we were told the money couldn't be used against this or room stay at the hotel, only against another wedding. At no point this year are we planning a wedding reception due to the impending murder trial of our best man, my fiancé's brother, As good customer service and a gesture of good will I feel a refund, or at the very least honouring our booking, would have been the right and decent thing to do. As you have refused both of these you left us no choice than to seek advice on this unfair matter. I I will happily forward to you our findings if direct contact details are given to us as requested. In brief, As no costs were incurred by the hotel and reasonable notice time was given to the hotel to allow for rebookings we have been advised a full refund is accatatable as the contract deposit for that large amount isn't legally binding. We will therefore be requiring a full refund of our deposit of £1000 unless of course you can provide us with a full breakdown of the £1000 costs you feel your hotel has incurred and lost due to our cancellation, 6 months ago. This review is addressed to the Proprietors, who seem reluctant to speak directly to us, only through their staff !! I thought posting here might get a quicker response. We look forward to hearing from the owners and receiving our money back. Kathryn Ajaib

Returning again to York Pavilion (as handy for the University) we enjoyed a relaxing one night stay. Received a pleasant welcome at reception and at the bar - staff showing interest in our plans for the next day. Room was very comfortable; nice breakfast

We stayed for 2 nights in an apartment in the Coach House which is a house across the road from this beautiful hotel. For an exceptional rate we had a bedroom, kitchenette, sitting room and bathroom. It was delightful. Easy bus ride into York. We were so busy sightseeing we unfortunately did not eat or drink in the hotel which looks fantastic. The staff we met were extremely polite, friendly and welcoming. Highly recommend this privately owned hotel. Thank you.

reasonably upmarket property, well appointed, no problems for us.Felt secure and relaxed. Upgrades were not too expensive and the staff made us feel important. Good range of wines and the staff were able to adjust our meals to our requirements

We had previously stayed here 4 times and enjoyed our stays as well as appreciated the meals and friendly behaviour of the staff. However as a result of two genuine accidents due to disablement, poor health and a consequence of an incompletely healed injury my wife was suffering from, we are being charged several hundred pounds in damages. if our conduct had been wilful and disrespectful then I could understand it., I would however like to express my appreciation of the assistance given when moving my disabled wife around and the sympathy given to me for having to shoulder a heavy load.. As it is we will never stay there again.

Lovely place to stay as just on the outskirts of the main city so not as busy and noisy. However, it was close enough to be near the centre of York so we could get out and about with ease. Definitely worth a visit and we will be going again.

This is my second visit to the hotel. The first time was in the spring, and I came with an elderly relative. We stayed in a courtyard room, which had access to a lovely outdoor area. We had such a wonderful time, and I knew I would return so didn't hesitate to book for my recent trip with my oldest friend from abroad. We requested a courtyard room, which we got. It's cosy, clean and everything we need. The hotel is impressive, it's clean, well kept, with a wonderful ambience. It feels good to return here after a busy day. We enjoyed a fantastic breakfast. We were so impressed with the festive feel of the hotel, and we were so happy to be here. I have been thinking of returning to York with my partner and our children, and to bring my friend back, as there is so much of York we haven't seen. Only once, during our recent stay, did I question whether or not I would return, based an incident which was petty, but saddened me. After a busy day of sightseeing, we decided on a night in, with a cheeky Chinese takeaway. The friendly and helpful receptionist agreed to receive our takeaway and rang us when it arrived. I asked an employee, Kamil, if we may borrow a fork to eat our meal, and that we would return it promptly. Without looking at me, he said no, and that it was not hotel policy. I was quite taken aback. We asked at the bar, for a fork, and the bar lady agreed and told us she would provide us with a fork each. Kamil obviously had seen us talking to her and promptly told her to inform us that this was not possible. Honestly, I felt so sad. Not because we had to eat a takeaway with a teaspoon from our room, but that this small request seemed such an issue. We are honest patrons, polite and respectful, and it made us feel like an unwanted guest. I have nothing but praise for this beautiful hotel, despite the terrible wifi, which we could overlook. But the unnecessarily unkind way in which we were treated has put a dampener on our stay.

As we have family in area have used this hotel regular, staying and meals in restaurant, never been disappointed. This stay from 23rd to 27th December included other family members and the second Christmas period we have stayed. What works for us is the homely feel, excellent friendly staff and beautiful old building with reception rooms kept as they were when it was a country home, love the log fires in winter. Breakfast excellent as is restaurant meals and snacks served in bar area. Looking forward to our next stay.

I booked this room as a treat for our anniversary. After looking at photos on the website I was confident that we would be satisfied with the room. My husband and I always choose a more luxurious room for our anniversary getaway and enjoy ordering room service and drinks, and relaxing in the room in the evening. When I booked the room I was informed by Matthew that there would be Christmas celebrations at the hotel which we expected as we obviously have the same every year on our anniversary! We weren't concerned about the noise and were assured the music would stop promptly at midnight (which it did). We arrived two hours early, however our room was ready and we were able to check in immediately which was very useful as we intended to visit York's Christmas Markets through the day. Unfortunately when we arrived at our room we realised we could not spend the evening there; the room was very small, with the four poster taking up half of the space. I soon realised that the room I had been given did not appear on any of the photos presented when booking the Queen Four Poster room - had I have seen a photo of the room I could have been given I would not have taken the risk. The carpet seemed to have been laid in threadbare strips and there was not enough room for both my husband and I to comfortably move around. We persistently hit ourselves on the bed trying to get around it! The bathroom - which did appear in the room photos - was particularly grubby (which was not evident from the photos). The toilet had permanent stains in the bowl which had obviously built up over the years, and the bath was in a similar state. At this point, the reasonable thing to do would be to bring this up with the manager, however we had been notified upon checking in that the Christmas celebrations Matthew had previously notified us of, was actually a wedding. For that reason my husband and I decided not to cause a fuss on someone's wedding day, and made other arrangements for the evening. We would have been unable to eat in the room anyhow as room service was not available on the evening we stayed. We had a lovely evening at The Plough Inn over the road from the hotel, and came back just in time for bed. Next morning we were given breakfast. There is a cold buffet with hot food being made on request. It is worth mentioning that if you would like more than one sausage/rasher of bacon you should mention it. I assumed we would get two sausages and bacon so didn't say anything - but the breakfast was lovely all the same, which plenty of selection. The high point of this hotel is the staff; they are definitely one of the nicest hotel teams I have come across and are very welcoming. It's such a shame we didn't enjoy our stay - the rooms on the photographs look amazing so I'm assuming due to the wedding, and our late booking, we simply drew the short straw, although I do feel it's unfair for us to have paid the same room rate. For £215 per night I expect a lot more - comparatively we recently stayed in another hotel and paid £330 for two nights in a spacious four poster room which included a free standing bath, a cocktail making kit and breakfast. My recommendation would be to book as usual; the hotel is fantastically located, staff are wonderful and the other rooms look lovely - but just ensure you ask that you are not placed in room 44 'Madame Bollinger'. From the hotel's point of view I would consider making this a standard double room - the decor and state of the room is more fitting for a budget booking.

Room was adequately appointed, although compact sized. Nice view of the courtyard. Hotel was decorated for Christmas which made it really cosy and welcoming. Downside was breakfast. No problems with the actual food, which was tasty and fresh. Issue was the length of time it took for my cooked breakfast to arrive. I waited approximately 20 minutes, which is downright ridiculous. It's one thing cooking food to order, but everyone knows that hotels prepare basics like sausages in advance. I had to ask twice where it was. It was gone 9am and not even busy. No apology for the delay either. My colleague mentioned to the waitress that her tea wasn't strong enough and was grumpily told that tea for one meant only one tea bag allowed! She did get a fresh pot made, but the waitress looked really put out. However, I would stay here again. Hopefully there would be an improvement in breakfast service though.

Car park full on arrival, very busy at all times and not enough spaces. Also in poor condition with potholes and loose gravel.No lift to room. Room 2 tired and dated, overlooked the chimneys on the roof and smelled of chimney smoke.Breakfast buffet was good but cooked food shambolic gave our order to someone else, then brought the order out wrong again. Eggs hard boiled on both mornings. Only two staff to clear up, set tables and take orders. Bar area where we ate, was a thoroughfare to other rooms and more like a corridor.

Four us booked a weekend away to relax and enjoy the Christmas market in York. On arrival we were booked in straight away even though we were slightly early . Friendly staff and very helpful. Room warm and clean. The breakfast was included in the price which we all enjoyed. Each day we took the bus into York just outside the hotel.

Spent a weekend at the York Pavilion Hotel and thoroughly enjoyed the stay. The hotel is run very professionally with friendly and efficient staff. The restaurant serves excellent food at a competitive price and the bar serves a wide choice of beers, including craft beers. Breakfast is a great choice of cold buffet, cooked to order breakfast or a combination of both. We'll definitely be back:

Lovely hotel, great staff. Breakfast very good. The unfortunate thing about this hotel is the atmosphere. Namely that of an Hotel under pressure, especially the kitchen. My wife and I dined in the restaurant for the first two nights of our stay and I have to say the length of wait for food was not acceptable. I can only assume it was due to the Xmas parties that had been booked in. We decided to eat elsewhere to relieve the pressure.The food was OK but well overpriced for what it was, and if the turkey dinner is the same as what will be on offer on Xmas day. Look out Hotel, have a big complaints book handy. I could say more, but all said and done I would go back, but maybe eat dinner at the Plough across the road to avoid harassing the kitchen.

We arrive a bit early. But within 10 mins everything was ready. The room 53 was excellent. Very cosy. And clean. The restaurant was very nice! Hats off to the manager Pierre . Lovely bloke. Will stay again

Booked two nights and had a nice time. Room 48 was fine and we had a king sized bed which was extremely comfortable. Very quiet and we had a good breakfast, served by pleasant staff. Choice of where to have your breakfast, either in the brasserie area with jazz music playing or the other dining room, both very nice. We left the car at the hotel and caught the number 7 bus into the city which is great and drops you off at the main tourist areas. Coming back was rather busy and we had to wait a bit longer for the bus but it was peak home time.

Good parts the staff were on the whole excellent The room was clean and acceptable The room.s were expensive for what was offered The bathroom shower was far too low The bathroom small The noise from the floorboards abo e was too loud The windows did Not shut properly Breakfast was passable just a 30 minute wait for 2 boilers eggs was not acceptable. Would we stay here again no defiantly not better places nearby for less money.

I got an email and text the day before I was due to arrive for a two night stay. It warned that there was a wedding on the Saturday, so there would be associated noise from guests until midnight. This is the first 'playing fair' point I wish to make. The hotel would have taken a wedding booking at least a year before the date, or maybe even longer - so they could have warned guests earlier in their booking timeline. and given them the option of looking elsewhere. Wedding guests had reserved many of the standard rooms, so only the more expensive (four poster) accommodation was left. To correct this issue is by no means an insurmountable problem. It just needs the owner to treat all her guests with equal courtesy and fairness. My stay was not cheap, probably more expensive than some of the wedding guests! It's not the cost that bothers me. It's the unfair game playing, as you will see. I had invited a university colleague to dine with me on Friday evening. Credit where it is due, the food and wine in the restaurant was excellent, as was the service; an absolute treat. However on the Saturday afternoon/evening, there was no food at all for several of us because 'the kitchen was unable to cope with both the wedding and non-wedding clients together. We were told, 'there are only five on duty in the kitchen'. A limited number of residents were accepted at tables which had been moved to another room to form a dining area (as the wedding guests had the regular dining room for their event). Fair enough. But places were limited and I missed out. About seven groups of people gathered in the Brasserie Bar - the food there is normally scrumptious too, and we were all under the impression that we could order from that menu, as usual. The menus were on the tables. Pierre took one order for an elderly couple - a seven o'clock booking - but then the rest of us were told that no further bookings for food could be taken. I felt sorry for the delightful Samantha who had it all to field, as Pierre dashed off to see to other matters. We were offered bags of crisps at £1 per bag, and it was even suggested that we could order food in via Deliveroo if we had a mobile phone, or else go to the Fish and Chip shop down the road! I was embarrassed on behalf of my guest; no repeat of the excellent fare and wine of the night before. I was told I should have booked before I left home to guarantee a table - why is it always the customer's fault? Not everyone knows their itinerary and sometimes it has to be changed at short notice. On the positive side the staff were apologetic, though clearly embarrassed. My room was well appointed and clean. There was a lovely atmosphere most of the time. My dinner guest certainly had an excellent dining expereince on the Friday evening before returning home. I did make my concerns know at reception and must thank the lady on duty for listening so attentively. She had no answers except to say that she would follow my request to pass all of this on to the owner. I asked that the owner write to me, but I've heard nothing. Not even an apologetic phone call. Please Irene, play fair. I must learn a hard lesson here, because when coming to write this review, I see that some of these or similar matters have been raised before. It's no good the owner saying 'I wish you had brought it to our attention at the time, if, when customer's do, the staff have no answers. Please play fair with us. The noise didn't intrude too much at all and it was lovely to see everyone having so much fun, but many of us who were not wedding guests were left to find our own solutions. I wonder how all of this will be twisted so that the blame can be pointed at the customer? Maybe the owner will do the noble and honest thing; take it on the chin, and propose a solution that will ensure all residents' needs are catered for equally. The hotel is in an ideal situation for the university and designer outlet if you're into that kind of thing. But there are lots of other establishments nearby, so it will be a hard choice in the months ahead. How sad.

Three of us stayed here for 3 nights recently. Having read some negative reviews about wedding party noise at weekends I rang to request 2 quiet rooms if possible. We had 3 nights of undisturbed sleep despite there being 2 private functions on the Saturday. Rooms were very comfortable, clean with all the amenities we needed. We loved the breakfasts and the small bar for a late-night drink after a hectic day in York. Very easy to get into town with a bus stop right outside and a taxi fare of about £7. Staff were, without exception, helpful, friendly, polite and nothing was too much trouble. A special mention for the receptionist, Lorna, who is the perfect welcoming face for the hotel - we felt really welcome from arrival to departure. We will certainly stay here again on our next visit to York.

We recently stayed at the Pavilion Hotel in Fulford for 2 nights as we were attending a wedding there. The staff were friendly and attentive. The breakfast was good, it is made to order with a varied menu available. The food served at the wedding reception was excellent. The building has character and I loved the room we stayed in. We treated ourselves to one with a four poster and it was well worth it. There is a good sized car park and it's a short bus journey into York. I would definitely stay there again and would recommend it as a wedding venue.

Thank you to all the staff at the York Pavilion Hotel. Everything was perfect from start to finish. When we arrived we were shown to our room and the gentleman was so courteous. We wanted to watch the tv initially and the battery was not working. I rang and within minutes someone came to assist us and sorted the problems out immediately. Very nice man, very polite. The room was beautiful, very clean and stylish. The bed was so comfortable. Bathroom again beautifully clean. I certainly would book again as this was a great experience from start to finish.

Once again we return to York & we both agreed that we had to stay at the Pavilion in Fulford. We've stayed here several times before & what a experience each time. The hotel, the staff & the management are fantastic- the rooms are superb, the whole surroundings are brilliant. We have just booked again for a visit in December & looking forward to seeing everyone again. So if you want to experience perfect luxury, this is the place for you. Thank you from up here in Co, Durham. Eddie & Valerie.

Thank you, thank you, thank you for making our wedding day absolutely perfect. I must leave this special mention for Lorna. Lorna was my only real port of call on the evening before the wedding and despite it not really being her job and being ridiculously busy, she bent over backwards to get everything organised and keep me calm for the next day. I could of cried when after all her reassurances, everything did indeed go perfectly. The ceremony, meal and party were amazing and everyone complemented me on the food and rooms. I had a lot of family staying overnight and they all couldn't praise the place enough. We will absolutely be returning for our Anniversary. Thank you to Craig also for all his hard work on the day to make it go smoothly. You are wonderful at what you do.

Booked this by mistake thinking I'd booked the other best western in York and this is a taxi ride (£8) out. However this is a lovely hotel spotlessly clean, lovely rom, comfy big bed, lovely big bathroom and toiletries. Staff were lovely and a very generous breakfast. Disagree with the lady about veg options, there was dairy free spread and soya milk at breakfast and gluten free bread available it was really good, however we didn't eat dinner so can't comment and dinner menu was quite pricey. Afternoon tea looked very nice. Would recommend

We did have a lovely stay just a few things wrong there was not much vegetarian food at dinner time, and I was told that they may be able to do something for me. I left my bracelet at the hotel and when I called them to see if they could send it to I was told I would be charged £10.00 to send it back to me

This was the childhood home of John Barry (the James Bond composer), and is a large house with a built on annexe which contains most of the rooms. Slightly old-fashioned feel about the place, but nothing wrong with that. Very nice grounds and a nice views from most of the rooms. Ours was clean, comfortable and well equipped, and very quiet which was a blessing as both nights we were there, there were noisy wedding parties. Had an evening meal which I was a bit disappointing, more microwaved than freshly cooked I would guess, but the breakfasts were very good and served in a very nice breakfast room. If you don't mind a bit of a walk this is a great hotel for visiting York. It's just over a mile from the city centre, so cheaper than central hotels and there's plenty of free parking. Would definitely stay again.

This is an historic building which is ran quietly without much fuss. The rooms are very comfortable and have everything that is required. I stayed 3 nights and was looked after very well. The breakfast has a good choice and is served very professionally. The dinner menu is fabulous. Some of the best cuisine I have had in an hotel. Presentation and service is superb. Full marks.

Great rooms, fabulous breakfast and VERY helpful staff! Short walk along the river to York city. We stayed 2 nights and Fulford is a buzzing little village with a couple of nice pubs to eat in and a chippy! Close to designer village too and York moors.

Unquestionably there is a lot to like about this hotel, the main building has considerable charm the adjacent grounds while compact are delightful. We were allocated room 53, it was very small and dingy, we settled in and then, the kitchen fans/boiler or what-ever started and making considerable noise, this coincided with us finding the mattress uncomfortable, on examination is was collapsed on one side and well over due for replacement. The management soon had us settled into room 39, slightly bigger and brighter, this like many of the rooms is situated at the back along narrow corridors. Perhaps the highlight was sitting eating breakfast while other residents struggled with suitcases through the breakfast area situated in the bar and one of two routes to reception. The staff were very friendly and efficient, the breakfast was very nice. However the cramped rooms, aren't up to Best Western's usual standards and for the money this hotel doesn't provide the facilities expected

I have stayed at the pavilion a couple of times now and if you like being near a city but not in it its great. Its very close to York but more in a village setting. The hotel its self is a bit of a higgledy piggledy building, which adds to its attraction. The rooms don't blow you away but they are comfortable and clean, the bar was pleasant enough and the breakfast vey good. Plenty of car parking and piece of garden out side of the restaurant or patio outside of the bar for warmer months. The plough across the road is good for pub food.

Spent a night here with wife Glenys in September 2018. Overall it was quite a pleasant experience although marred slightly by a piece of glass ( or possibly plastic ) that Glenys had in her starter for the evening meal. The waiter was quite apologetic but spoilt it by saying that 'these things happen' We were quite subtle in making the complaint as the dining room was very quiet apart from some appaling piped music-I think it was Matt Munro.The next day we raised our complaint and it was received in a more positive manner. Also found out at breakfast that the bar served a local cask ale something the waiter never mentioned to me the night before. Suffice to say that he is not going to be nominated for waiter of the year. Apart from this incident, the wake like atmosphere in the dining room, this is not a bad hotel. It has a night atmosphere excluding the Matt Munro songs and is in an excellent location. The park and ride bus stops virtually outside and seems to run on a regular basis, taking you to the City Centre quite quickly. A very useful service as York cannot be described as car friendly. Overall quite nice but could have been better.

It's a nice hotel. Exactly what we were looking for - a combination of the charm of an old English inn and a comfortable and inhabitable place. The staff were very attentive. A personal email inquiring of yoour room preferences was a good sign, and the same attitude was exhibited throughout our stay. We had a room with a separate door to the courtyard, very nice feature. The room itself wasn't large but the ambience was fine. Wi-fi was good. We did not try their restaurant. The parking lot is conveniently located to the left of the hotel. It takes about 15-20 minutes to walk to the old town.

This was a last minute booking for 2 nights. It was easy fo locate on a main road. Car park at the side. It had a large lounge on the front. Restaurant waiter service. Good choice of food, food was hot and presentation spot on. If you wished for bar food it was available at the bar. Had a meal in the restaurant and a bar meal the second night, prices were spot on for a 3* hotel. The hotel room was large and comfortable with fluffy towels. Staff were attentive and helpful if you had any queries. Provided us with a bus time table. Booking in and out efficiently completed. Easy access into the town centre.

Whilst we only stopped at the Pavilion for one night - it was a good restful evening. The room was clean and spacious (accommodating three people). The girls reported that the shower was fabulous. The breakfast was wholesome Yorkshire fayre Would certainly recommend the Pavilion to anyone looking for somewhere out of town (to York) yet within very easy reach Lorna was very helpful at reception when we arrived, as we're all of the staff at breakfast (220818) Many thanks

It was a last minute one night booking at this hotel without too much research and from the moment we arrived we were so impressed with all aspects of this hotel. The warmth at reception, the food, service and ambience was just superb! It is no wonder it is so popular with wedding parties! Fantastic! Keep it up!

After an 8 hour journey that should only have taken 4 hours, we were eager to get to our hotel !! How lovely to arrive at such a beautiful place and be welcomed by the very pleasant receptionist. Our room was lovely, very clean and equipped with everything we could possibly need. The bed was one of the comfiest we have ever slept in. We ate in the bar that evening and we were very impressed with the service and the huge selection of things to eat. Breakfast was great, with so much choice and served promptly and nice and hot. We fully enjoyed our weekend stay at this hotel and because of the wonderful friendly service that we received and the quality of all the meals we will definitely be returning to stay here again. We would thoroughly recommend this hotel to any one. Thank you very much to all the people who work so hard in the running of this beautiful hotl

attractive quaint hotel, tradionally decorated, bedroom cosy and clean. Breakfast very good, continental buffet and cooked to order. Dinner menu looked appealing didn't get opportunity to try. Staff well manneParking within grounds with bus stop very close by and about10mins journey into York centre. Bargain at £80 and would definately recommend

My husband and I got married here in June this year. What can we say, our day was perfect right from beginning to end, we wouldn't have changed a thing, I didn't feel stressed at all during the whole day, everything was taken care of and it was well organised with very friendly staff (bar the one on reception, Matthew I think his name was) Full credit goes to Craig, I really don't know how to put into words how amazing he was and we will always be eternally grateful to your efforts, smiley and professional manner. You definitely knew what you were doing and it was lovely to hear all the lovely comments from our guests on how hard you worked to make everything perfect. To the owner, Craig is a real asset to your team. Thank you once again! Steve and Rachel x

Stayed for one night with colleagues on a business trip. The hotel is a beautiful period building but sadly a little worn and shabby without the ‘chic'. Well located for the designer outlets and for city centre which was within walking distance - probably about 20 minutes. The hotel is obviously well used and showing its age. I was in room 16 which is up on the top of the hotel and overlooking the main Fulford road. No air conditioning but the window did open. Quiet and stuffy or cooler and constant traffic noise. Room very worn with saniflo bathroom. Breakfast reasonable and staff helpful. For the price there are better hotels in York. There are good reviews so expect some of the rooms are better.

We booked for two nights as we were up to surprise my wife's friend at York races. The check in was speedy efficient and the chap that did check us in was polite. All the staff that we encountered from the lady that organised breakfast ,the bar staff the young lad that served breakfast were polite and friendly. The rooms were clean beds comfortable with tea and coffee facilities,iron,ironing board hair dryer and tv. There is Wifi which is free. Breakfast was excellent the best I've had a full English that wasn't swimming in oil which made the breakfast. I would definitely return without hesitation. 5*

16 of us stayed for one night whilst cycling the Way of the Roses.. The staff were friendly, checkin was quick, hotel fabulous.. Breakfast perfect ... we arrived very late due to accidents we occurred whilst cycling the hotel was very supportive.. Great Location. Thank you

We visited for a second time, and found it to be even better than the first visit. The staff were lovely, and the room was very clean and comfortable. We stayed in room 54, which is not too good if you're a light sleeper - I think it must be above the kitchen, as at about 6.30 I was jolted awake by machinery turning on for breakfast. It didn't wake my husband, but if you do sleep lightly it may be best to ask for a different room if you are around 53-55. I was looking forward to breakfast after staying before, and it did not disappoint. I'm on a diet and found it very easy to get tasty healthy options. The car park is small, and as last time we were unable to park there during our time, but I assume it is like that at weekends with parties and weddings so it may be better during the week. We would be very happy to stay here in the future.

Hotel itself looks beautiful and the courtyards are great, however the room we stayed in was jaded and shabby. There were cobwebs and the shower curtain smelt. The breakfast was good on one day but the other days were pretty chaotic and poorly organised. Evening Neal was taken in the pub across the road as the choice in the hotel was not inspiring and expensive. This place was shabby and we weren't impressed

My partner and I stayed over the weekend at the hotel , we enjoyed every minute and the stay was magical . The bedroom was fantastic , the staff was extremely friendly and very helpful . The morning breakfest was very good . Overall the hotel was a lovely place to stay

Our daughter and her partner recently got married and chose the Pavilion's Whirlwind Wedding package. From start to finish the staff at the Pavilion were 5 Star! Frankie our wedding coordinator was extremely helpful and totally professional. The food was first class and every member of the team pulled out all the stops to give my daughter and her husband very happy memories of a wonderful day. The accommodation is delightful and at the evening reception our guests were able to find suitable areas to sit and chat away from the main dining room where the disco was being held. Both bars were very well stocked and staffed and the DJ provided by the hotel was excellent. All in all, we had a superb day and bearing in mind the whole event took only a few months in the planning, we had a much better day than my daughter's first wedding that took 2 years to plan. Heartfelt thanks to Irene the owner of the hotel for employing such a wonderful team. Special thanks to Frankie, Polly and Pierre for making the day so special. On a personal note, we will return to the hotel whenever we visit York to either dine or stay over. Jeff & Jacqui Gale

Lovely place only 2 minutes from the main roads and the shopping village. Restaurant was great, if a little small, but i enjoyed that as you can always get some attention if needed. Parking was good and accessable. Great hotel for business stays. Wifi was really good and quick, even in my room. I will be going back if i am in the area again.

We stayed 3 nights in the hotel. I wished that they would do things with the hotel so it could be presented much more nice. There is a moldy smell in the corridors and the rooms, so to dampen the moldy smell they use a scent. I recomend people with astma to go for another hotel. You can use the hotel if you are in a weelchair but it's not so easy to come around. I've seen it with my own eyes. In the breakfast-room they use icecubs to cool down the food, that is NOT good because they can't keep it cool enough. A few of the ladies in reception are very smiling and give the hotel a good "face" to people who come and leave. The garden could need more care, then it could have been brilliant.

Located a short bus ride to downtown York, this hotel was once a home. There are many steps and narrow hallways but the rooms are clean and quiet. The breakfast is good and the garden a treasure. They hold weddings here and were every busy during our stay.

A little outside York , but a quirky interesting building . Takes about half an hour to walk into the city centre , but a pleasant walk along the river , and it's on a bus route . The rooms are comfortable , with tea and coffee provided . A lot of creaky corridors have to be negotiated to the rooms!! Breakfast was good with an impressive buffet of cereals and fruits , plus the usual breads and pastries . The hot food was cooked to order and was excellent . A pleasant outdoor area was lovely for a drink , and the bar was cosy .