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Best Western York Pavilion Hotel, York

4.0/5  - basé sur 1452 notations.
45 Main Street, Fulford, YO10 4PJ, York, Great Britain - See map
Best Western York Pavilion Hotel - york pavilion hotel grounds and hotel The Best Western York Pavilion Hotel is ideally located in the center of York. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western York Pavilion Hotel is a truly stunning hotel in York, offering peace and tranquility just a mile outside of the center. A brisk 25 minute walk along the river will lead you into the heart of the city, where you can tick off some of the best attractions Yorkshire has to offer. The hotel itself is a Georgian grade II listed country house, with spectacular landscaped gardens, lawns and a courtyard fit for a fairy tale. York is one of the country’s most fascinating cities, with countless things to do and see. York’s Roman walls, the train museum, the ancient ruins and York Minster are all within a working distance of the hotel. As is Clifford’s Tower, which offers some breath-taking panoramic views of York that will be sure to make you fall in love with the city. If you’re coming by car, we recommend checking out some of the surrounding attractions. Eden camp is just a 30 minute drive from the hotel, and is one of the UK’s largest museums on British militarily and social history. Flamingo land is also just a 30 minute drive, and a superb family day out - with a both a zoo and rides for a jam packed outing. The hotels brasserie is award-winning and will be there to serve you some fantastic fine dining dishes after a busy day. You will enjoy the gorgeous food next to a welcoming fire and beautiful view of the garden. For something a little more informal, the hotels Parisian bar is ideal as it offers just as much style as the brasserie, but in a relaxed setting. So, if you’re looking for a blissful escape from everyday life, that’s still within walking distance of the historic city center, then the Best Western York Pavilion Hotel is just what you need.

Best Western

York Pavilion Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1453 guest reviews
NOTE ISSUED
Excellent
657
Very Good
494
Average
177
Poor
82
Terrible
43
REFER TO NOTICE
Business Business
154
Couples Couples
758
Family Family
266
Friends getaway Friends getaway
136
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Enjoyable Short Break"

4
11/11/2018

We recently stayed at the Pavilion Hotel in Fulford for 2 nights as we were attending a wedding there. The staff were friendly and attentive. The breakfast was good, it is made to order with a varied menu available. The food served at the wedding reception was excellent. The building has character and I loved the room we stayed in. We treated ourselves to one with a four poster and it was well worth it. There is a good sized car park and it's a short bus journey into York. I would definitely stay there again and would recommend it as a wedding venue.

"York Pavilion Hotel - Amazing place"

5
06/11/2018

Thank you to all the staff at the York Pavilion Hotel. Everything was perfect from start to finish. When we arrived we were shown to our room and the gentleman was so courteous. We wanted to watch the tv initially and the battery was not working. I rang and within minutes someone came to assist us and sorted the problems out immediately. Very nice man, very polite. The room was beautiful, very clean and stylish. The bed was so comfortable. Bathroom again beautifully clean. I certainly would book again as this was a great experience from start to finish.

"A visit to York."

5
04/11/2018

Once again we return to York & we both agreed that we had to stay at the Pavilion in Fulford. We've stayed here several times before & what a experience each time. The hotel, the staff & the management are fantastic- the rooms are superb, the whole surroundings are brilliant. We have just booked again for a visit in December & looking forward to seeing everyone again. So if you want to experience perfect luxury, this is the place for you. Thank you from up here in Co, Durham. Eddie & Valerie.

"The Perfect Day!"

5
02/11/2018

Thank you, thank you, thank you for making our wedding day absolutely perfect. I must leave this special mention for Lorna. Lorna was my only real port of call on the evening before the wedding and despite it not really being her job and being ridiculously busy, she bent over backwards to get everything organised and keep me calm for the next day. I could of cried when after all her reassurances, everything did indeed go perfectly. The ceremony, meal and party were amazing and everyone complemented me on the food and rooms. I had a lot of family staying overnight and they all couldn't praise the place enough. We will absolutely be returning for our Anniversary. Thank you to Craig also for all his hard work on the day to make it go smoothly. You are wonderful at what you do.

"Lovely"

5
28/10/2018

Booked this by mistake thinking I'd booked the other best western in York and this is a taxi ride (£8) out. However this is a lovely hotel spotlessly clean, lovely rom, comfy big bed, lovely big bathroom and toiletries. Staff were lovely and a very generous breakfast. Disagree with the lady about veg options, there was dairy free spread and soya milk at breakfast and gluten free bread available it was really good, however we didn't eat dinner so can't comment and dinner menu was quite pricey. Afternoon tea looked very nice. Would recommend

"Disappointed"

2
25/10/2018

We did have a lovely stay just a few things wrong there was not much vegetarian food at dinner time, and I was told that they may be able to do something for me. I left my bracelet at the hotel and when I called them to see if they could send it to I was told I would be charged £10.00 to send it back to me

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Laura, Thank you for your feedback here, our guest feedback report and via Best Western Customer Services. As Best Western are a marketing consortium, we do deal directly with any reviews. Having tried to call you directly to discuss the postage of your lost property, I am now quite surprised to see that you have left further feedback of other issues during your stay. Had we had the opportunity to rectify these whilst you were staying, we would have happily done so. We do hope to welcome back in the near future. Kind regards, Irene Cossins Proprietor

"Handy for York"

4
24/10/2018

This was the childhood home of John Barry (the James Bond composer), and is a large house with a built on annexe which contains most of the rooms. Slightly old-fashioned feel about the place, but nothing wrong with that. Very nice grounds and a nice views from most of the rooms. Ours was clean, comfortable and well equipped, and very quiet which was a blessing as both nights we were there, there were noisy wedding parties. Had an evening meal which I was a bit disappointing, more microwaved than freshly cooked I would guess, but the breakfasts were very good and served in a very nice breakfast room. If you don't mind a bit of a walk this is a great hotel for visiting York. It's just over a mile from the city centre, so cheaper than central hotels and there's plenty of free parking. Would definitely stay again.

"Excellent "

5
24/10/2018

This is an historic building which is ran quietly without much fuss. The rooms are very comfortable and have everything that is required. I stayed 3 nights and was looked after very well. The breakfast has a good choice and is served very professionally. The dinner menu is fabulous. Some of the best cuisine I have had in an hotel. Presentation and service is superb. Full marks.

"Excellent hotel!"

5
21/10/2018

Great rooms, fabulous breakfast and VERY helpful staff! Short walk along the river to York city. We stayed 2 nights and Fulford is a buzzing little village with a couple of nice pubs to eat in and a chippy! Close to designer village too and York moors.

"To Expensive"

3
14/10/2018

Unquestionably there is a lot to like about this hotel, the main building has considerable charm the adjacent grounds while compact are delightful. We were allocated room 53, it was very small and dingy, we settled in and then, the kitchen fans/boiler or what-ever started and making considerable noise, this coincided with us finding the mattress uncomfortable, on examination is was collapsed on one side and well over due for replacement. The management soon had us settled into room 39, slightly bigger and brighter, this like many of the rooms is situated at the back along narrow corridors. Perhaps the highlight was sitting eating breakfast while other residents struggled with suitcases through the breakfast area situated in the bar and one of two routes to reception. The staff were very friendly and efficient, the breakfast was very nice. However the cramped rooms, aren't up to Best Western's usual standards and for the money this hotel doesn't provide the facilities expected

"Good standard hotel"

4
14/10/2018

I have stayed at the pavilion a couple of times now and if you like being near a city but not in it its great. Its very close to York but more in a village setting. The hotel its self is a bit of a higgledy piggledy building, which adds to its attraction. The rooms don't blow you away but they are comfortable and clean, the bar was pleasant enough and the breakfast vey good. Plenty of car parking and piece of garden out side of the restaurant or patio outside of the bar for warmer months. The plough across the road is good for pub food.

IreneCossins, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Bertie, Thank you for your feedback. I am pleased to hear that over all you enjoyed your stay with us. Do give Matthew a call on 01904 622099 when you are booking again and he will make sure you get a great room at a fantastic price. Kind regards, Irene Cossins Proprietor

"They eventually dealt with our complaint"

3
14/10/2018

Spent a night here with wife Glenys in September 2018. Overall it was quite a pleasant experience although marred slightly by a piece of glass ( or possibly plastic ) that Glenys had in her starter for the evening meal. The waiter was quite apologetic but spoilt it by saying that 'these things happen' We were quite subtle in making the complaint as the dining room was very quiet apart from some appaling piped music-I think it was Matt Munro.The next day we raised our complaint and it was received in a more positive manner. Also found out at breakfast that the bar served a local cask ale something the waiter never mentioned to me the night before. Suffice to say that he is not going to be nominated for waiter of the year. Apart from this incident, the wake like atmosphere in the dining room, this is not a bad hotel. It has a night atmosphere excluding the Matt Munro songs and is in an excellent location. The park and ride bus stops virtually outside and seems to run on a regular basis, taking you to the City Centre quite quickly. A very useful service as York cannot be described as car friendly. Overall quite nice but could have been better.

"Best Western York Pavilion"

4
09/10/2018

It's a nice hotel. Exactly what we were looking for - a combination of the charm of an old English inn and a comfortable and inhabitable place. The staff were very attentive. A personal email inquiring of yoour room preferences was a good sign, and the same attitude was exhibited throughout our stay. We had a room with a separate door to the courtyard, very nice feature. The room itself wasn't large but the ambience was fine. Wi-fi was good. We did not try their restaurant. The parking lot is conveniently located to the left of the hotel. It takes about 15-20 minutes to walk to the old town.

IreneCossins, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Ron, Thank you for your feedback. I am pleased to read that you enjoyed your stay with us. It sounds like we ticked all of the right boxes for you, which is what we strive for. I will share your feedback with the team and look forward to welcoming you back. Please do give Matthew a call on 01904 622099 to make your reservation. Kind regards, Irene Cossins Proprietor

"Country house retreat"

5
09/10/2018

This was a last minute booking for 2 nights. It was easy fo locate on a main road. Car park at the side. It had a large lounge on the front. Restaurant waiter service. Good choice of food, food was hot and presentation spot on. If you wished for bar food it was available at the bar. Had a meal in the restaurant and a bar meal the second night, prices were spot on for a 3* hotel. The hotel room was large and comfortable with fluffy towels. Staff were attentive and helpful if you had any queries. Provided us with a bus time table. Booking in and out efficiently completed. Easy access into the town centre.

IreneCossins, Owner at Best Western York Pavilion Hotel, responded to this review
Good afternoon, Thank you so much for your wonderful review. I am delighted to hear that you enjoyed your stay with us and found our location ideal. I hope to welcome you back in the very near future. Please do call Matt on 01904 622099 and he will take care of your booking. Best wishes, Irene Cossins Proprietor

"Family short break"

5
22/08/2018

Whilst we only stopped at the Pavilion for one night - it was a good restful evening. The room was clean and spacious (accommodating three people). The girls reported that the shower was fabulous. The breakfast was wholesome Yorkshire fayre Would certainly recommend the Pavilion to anyone looking for somewhere out of town (to York) yet within very easy reach Lorna was very helpful at reception when we arrived, as we're all of the staff at breakfast (220818) Many thanks

"Exceeds Expectations!"

5
21/08/2018

It was a last minute one night booking at this hotel without too much research and from the moment we arrived we were so impressed with all aspects of this hotel. The warmth at reception, the food, service and ambience was just superb! It is no wonder it is so popular with wedding parties! Fantastic! Keep it up!

IreneCossins, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Lyn & Kathy, Thank you so much for your review. I am delighted to hear that you had a wonderful stay with us and were well looked after. I hope to welcome you back in the very near future - do give Matthew a call on 01904 622099 and he will look after your reservation. Best wishes, Irene Cossins Proprietor

"Truly amazing"

5
19/08/2018

After an 8 hour journey that should only have taken 4 hours, we were eager to get to our hotel !! How lovely to arrive at such a beautiful place and be welcomed by the very pleasant receptionist. Our room was lovely, very clean and equipped with everything we could possibly need. The bed was one of the comfiest we have ever slept in. We ate in the bar that evening and we were very impressed with the service and the huge selection of things to eat. Breakfast was great, with so much choice and served promptly and nice and hot. We fully enjoyed our weekend stay at this hotel and because of the wonderful friendly service that we received and the quality of all the meals we will definitely be returning to stay here again. We would thoroughly recommend this hotel to any one. Thank you very much to all the people who work so hard in the running of this beautiful hotl

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Terry, Thank you so much for taking the time to review our hotel. Gosh, what a journey you had! It is wonderful to read that you had a great stay and were well looked after by my team - hopefully that helped in forgetting your journey. I will of course share this with all at the Pavilion, who will be delighted to hear that they made your stay so perfect. I really hope to welcome you back very soon and hope your journey up here is much smoother! Best wishes, Irene Cossins Proprietor

"Great hotel"

1
19/08/2018

attractive quaint hotel, tradionally decorated, bedroom cosy and clean. Breakfast very good, continental buffet and cooked to order. Dinner menu looked appealing didn't get opportunity to try. Staff well manneParking within grounds with bus stop very close by and about10mins journey into York centre. Bargain at £80 and would definately recommend

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Sandra, Thank you for your review. I am pleased to read that you enjoyed your stay with us and will certainly share your feedback with my team. I hope to welcome you back in the near future. Just give Matthew a call on 01904 622099 and he will take care of your reservation. Best wishes, Irene Cossins Proprietor

"Our perfect wedding in every way!"

5
16/08/2018

My husband and I got married here in June this year. What can we say, our day was perfect right from beginning to end, we wouldn't have changed a thing, I didn't feel stressed at all during the whole day, everything was taken care of and it was well organised with very friendly staff (bar the one on reception, Matthew I think his name was) Full credit goes to Craig, I really don't know how to put into words how amazing he was and we will always be eternally grateful to your efforts, smiley and professional manner. You definitely knew what you were doing and it was lovely to hear all the lovely comments from our guests on how hard you worked to make everything perfect. To the owner, Craig is a real asset to your team. Thank you once again! Steve and Rachel x

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Rachel, Thank you so much for your wonderful review. It is fantastic to hear that you had the most perfect day with us. I have shared your feedback with my team who will also be delighted to have been a part of making your day so special and stress free. I hope that we can welcome you both back very soon, if not for your anniversary! Just give Craig a call on 01904 622099 and he will take care of your reservation. Thank you again and congratulations from all at the York Pavilion Hotel. Kind regards, Irene Cossins Proprietor

"Tired but great potential"

3
03/08/2018

Stayed for one night with colleagues on a business trip. The hotel is a beautiful period building but sadly a little worn and shabby without the ‘chic'. Well located for the designer outlets and for city centre which was within walking distance - probably about 20 minutes. The hotel is obviously well used and showing its age. I was in room 16 which is up on the top of the hotel and overlooking the main Fulford road. No air conditioning but the window did open. Quiet and stuffy or cooler and constant traffic noise. Room very worn with saniflo bathroom. Breakfast reasonable and staff helpful. For the price there are better hotels in York. There are good reviews so expect some of the rooms are better.

"Enjoyable stay"

5
29/07/2018

We booked for two nights as we were up to surprise my wife's friend at York races. The check in was speedy efficient and the chap that did check us in was polite. All the staff that we encountered from the lady that organised breakfast ,the bar staff the young lad that served breakfast were polite and friendly. The rooms were clean beds comfortable with tea and coffee facilities,iron,ironing board hair dryer and tv. There is Wifi which is free. Breakfast was excellent the best I've had a full English that wasn't swimming in oil which made the breakfast. I would definitely return without hesitation. 5*

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Carl, Thank you for your wonderful review. It is a delight to read that you enjoyed your stay with us. I am pleased to hear that my team looked after you well and will certainly share your feedback with them. Please give Matthew a call on 01904 622099 when you are looking to stay again and he will make sure that you get a great room at a fantastic price. I look forward to welcoming you back in the very near future. Kind regards, Irene Cossins Proprietor

"Cycling Group"

5
28/07/2018

16 of us stayed for one night whilst cycling the Way of the Roses.. The staff were friendly, checkin was quick, hotel fabulous.. Breakfast perfect ... we arrived very late due to accidents we occurred whilst cycling the hotel was very supportive.. Great Location. Thank you

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Good morning, Thank you for your feedback. It is great to hear that you were well looked after by my team I will certainly pass your feedback on. I hope that if you have a route near us in the future that we can welcome you all back! Best wishes, Irene Cossins Proprietor

"Lovely hotel with fab breakfast"

4
24/07/2018

We visited for a second time, and found it to be even better than the first visit. The staff were lovely, and the room was very clean and comfortable. We stayed in room 54, which is not too good if you're a light sleeper - I think it must be above the kitchen, as at about 6.30 I was jolted awake by machinery turning on for breakfast. It didn't wake my husband, but if you do sleep lightly it may be best to ask for a different room if you are around 53-55. I was looking forward to breakfast after staying before, and it did not disappoint. I'm on a diet and found it very easy to get tasty healthy options. The car park is small, and as last time we were unable to park there during our time, but I assume it is like that at weekends with parties and weddings so it may be better during the week. We would be very happy to stay here in the future.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Good morning, Thank you for your review. I am pleased to hear that you enjoyed your stay with us and more so that you would stay again in the future. The next time you make your reservation, do call Matthew on 01904 622099 and he will be sure to book you into a nice quiet room. I am pleased to hear that you enjoyed the breakfast offering, it is the most important meal of the day! I look forward to welcoming you back again soon. Best wishes, Irene Cossins Proprietor

"Weekend in york"

2
23/07/2018

Hotel itself looks beautiful and the courtyards are great, however the room we stayed in was jaded and shabby. There were cobwebs and the shower curtain smelt. The breakfast was good on one day but the other days were pretty chaotic and poorly organised. Evening Neal was taken in the pub across the road as the choice in the hotel was not inspiring and expensive. This place was shabby and we weren't impressed

"beautiful stay"

5
23/07/2018

My partner and I stayed over the weekend at the hotel , we enjoyed every minute and the stay was magical . The bedroom was fantastic , the staff was extremely friendly and very helpful . The morning breakfest was very good . Overall the hotel was a lovely place to stay

"Special Memories"

5
22/07/2018

Our daughter and her partner recently got married and chose the Pavilion's Whirlwind Wedding package. From start to finish the staff at the Pavilion were 5 Star! Frankie our wedding coordinator was extremely helpful and totally professional. The food was first class and every member of the team pulled out all the stops to give my daughter and her husband very happy memories of a wonderful day. The accommodation is delightful and at the evening reception our guests were able to find suitable areas to sit and chat away from the main dining room where the disco was being held. Both bars were very well stocked and staffed and the DJ provided by the hotel was excellent. All in all, we had a superb day and bearing in mind the whole event took only a few months in the planning, we had a much better day than my daughter's first wedding that took 2 years to plan. Heartfelt thanks to Irene the owner of the hotel for employing such a wonderful team. Special thanks to Frankie, Polly and Pierre for making the day so special. On a personal note, we will return to the hotel whenever we visit York to either dine or stay over. Jeff & Jacqui Gale

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Jeff & Jacqui, Many thanks for your wonderful, heartfelt review. I am so delighted to hear that you all had a fantastic time hosting your daughters wedding with us. I will certainly pass this feedback onto all of my team. I hope to welcome you all back in the near future. Don't forget to tell your daughter and new son in law about our anniversary package - just call Frankie or Craig on 01904 622099. I look forward to welcoming you both back too. Kind regards, Irene Cossins Proprietor

"Business stay for one night"

5
18/07/2018

Lovely place only 2 minutes from the main roads and the shopping village. Restaurant was great, if a little small, but i enjoyed that as you can always get some attention if needed. Parking was good and accessable. Great hotel for business stays. Wifi was really good and quick, even in my room. I will be going back if i am in the area again.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Andrew, Thank you for your feedback. I am delighted to hear that you enjoyed your stay with us. I look forward to welcoming you back to the hotel in the very near future. Please do give Matt a call on 01904 622099 when you are ready to book your next stay and he will make sure you get a great room at a fantastic price. Kind regards, Irene Cossins Proprietor

"Old hotel that needs and love and care. "

3
15/07/2018

We stayed 3 nights in the hotel. I wished that they would do things with the hotel so it could be presented much more nice. There is a moldy smell in the corridors and the rooms, so to dampen the moldy smell they use a scent. I recomend people with astma to go for another hotel. You can use the hotel if you are in a weelchair but it's not so easy to come around. I've seen it with my own eyes. In the breakfast-room they use icecubs to cool down the food, that is NOT good because they can't keep it cool enough. A few of the ladies in reception are very smiling and give the hotel a good "face" to people who come and leave. The garden could need more care, then it could have been brilliant.

"Lovely garden!"

4
12/07/2018

Located a short bus ride to downtown York, this hotel was once a home. There are many steps and narrow hallways but the rooms are clean and quiet. The breakfast is good and the garden a treasure. They hold weddings here and were every busy during our stay.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Rhonda, Thank you for your review - I am pleased to hear that you enjoyed your stay with us. Do give Matthew a call on 01904 622099 if you are in the area in the future - I would love to welcome you back. Kind regards, Irene Cossins Proprietor

"Beautiful old building !"

5
12/07/2018

A little outside York , but a quirky interesting building . Takes about half an hour to walk into the city centre , but a pleasant walk along the river , and it's on a bus route . The rooms are comfortable , with tea and coffee provided . A lot of creaky corridors have to be negotiated to the rooms!! Breakfast was good with an impressive buffet of cereals and fruits , plus the usual breads and pastries . The hot food was cooked to order and was excellent . A pleasant outdoor area was lovely for a drink , and the bar was cosy .

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Anne, Thank you for your lovely review. I am delighted to hear that you had a great stay with us. I look forward to welcoming you back in the near future - do give Matthew a call on 01904 622099 and he will be sure to book you a great room at the best price! Kind regards, Irene Cossins Proprietor

"A beautiful quaint hotel"

4
09/07/2018

This was booked for my 40th by my partner and was a very lovely surprise stay. On entry, the hotel presents an old fashioned persona and we were inquisitive about the decor and the wedding taking place there. It's a beautiful place for a wedding/reception. Sitting outside was pleasant. It was like being sat in the countryside with a beer. Yet, the room itself contained all the modern facilities needed. In contrast, the two spiders that lingered in the room really didn't inspire me. It was the first time I've seen spiders in a hotel room. However, our room backed into bushes outside and I'm sure this would have influenced their choice in 'home'. The staff were friendly and helpful, all dressed smartly whilst arranging rooms (presumably for the wedding). The only down fall would be that the car park was limited, with no real bays to park in, just a stony area to squeeze into. The city centre was about a 20 minute walk, but there were plenty of buses heading that way; although, it was a pleasant walk into the centre. There is also a local pub about 100 metres from the hotel where staff were friendly and the meal was pleasant. Couples wanting a quiet retreat: great. Families wanting to explore York: maybe not. Too small for young children, in my opinion. Would stay here again. My partner made a perfect choice.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Thank you for your feedback. I am delighted to hear that overall you enjoyed your 40th birthday celebrations with us. I will pass your feedback onto my team who will also be delighted to hear that you had a great weekend. I do hope that I can welcome you back in the very near future, just give Matthew a call on 01904 622099 and he will take care of everything for you. Kind regards, Irene Cossins Proprietor

"Wedding"

5
09/07/2018

Stayed for 2nights for a wedding a lovely hotel and lovely rooms , staff were all very helpfull.our riom was noisy on the first night due to another wedding on so didnt get much sleep great breakfast with plenty to offer.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Natalie, Thank you for your feedback. I am delighted to hear that you enjoyed your stay with us. Do call Matthew on 01904 622099 when you next book and he can make sure you are allocated a quieter room. I look forward to welcoming you back. Kind regards, Irene Cossins Proprietor

"Very good... in parts"

3
02/07/2018

Strange experience. We were allocated an apartment over the road, which was a lifesaver really, as the hotel seems to have decided to concentrate on parties - weddings mostly, so consequently the main building can get very noisy until late.The apartments are nice and quiet, given the very busy road and we slept well, by and large. Obviously some guests can`t close doors without slamming them and seem to walk like elephants upstairs, but that isn`t the hotel`s fault. We booked breakfast for the 3 mornings - weekends seem to be chaotic - the hotel seems to have bitten off more than it can chew, as breakfast is served over several small rooms with part self-service buffet and part table service. You run the risk of having your plate knocked out of your hand as you negotiate the small spaces and the speedy staff - it all felt a bit stressed - especially when the guy in charge of the waiting staff decided to bawl-out one poor lad in front of all the guests for practically nothing - not impressive nor professional behaviour. Monday was much better - quieter and much more chilled - different guy in charge - quite pleasant. Food is very nice and decent value so long as you pre-book it. They charge a lot more if you don`t. Car parking can be an issue - we were lucky but it was always in the back of your mind - why have double the rooms that you have spaces for in the car park? The staff were mostly (except that one guy) very pleasant and professional. The restaurant guy seems a bit too Basil Fawlty really. We didn`t eat there in the evening as the menu seemed a bit pretentious. Overall, it is a pretty-place with some nice qualities but a bit over-priced and up-itself for what it actually offers.

"Best hotel in York"

5
28/06/2018

Once again I'd like to thank the staff of The Pavilion, as they have looked after me once again and nothing was too much trouble, with what I asked for. Special thanks go out to Polly, Kamil, Josh, Abbie and Lorna. For anyone wanting to say at The Pavilion, I would recommend it 100%. Looking forward to my next stay. Kind regards, Dave :-)

"Worst ever Best Western stay"

2
28/06/2018

Thought we would book last minute stay to York for my birthday. I have stayed at Best Western hotels before and have enjoyed every stay and never had any problems. Arrived at the hotel nearly two hours early because of the limited parking at the venue. Could not park at all and went into reception to be told that there was a birthday party and a wedding on at the same time, so we had to park on the street. At the time of booking we were not told this information and quite frankly would not have booked this hotel. When we spoke to the manager Adam about this and requested a refund he was basically very arrogant and rude and raised his voice to us several times through the conversation and then refused to deal with us anymore and sent another staff member to attend to us. After over an hour later we did finally receive a full refund but not an apology from the manager himself. I recommend some customer service training!!

"Lovely stay"

5
26/06/2018

A lovely hotel. Room really gorgeous and huge. Could even smell the new carpet when you walked in the room. Had a fabulous meal in the evening and breakfast was excellent with brilliant choice. The staff couldn't do enough for us. Thanks to Katie in the restuarant and Kim and Sandra at breakfast as well as lovely reception staff. Can thoroughly recommend the hotel.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Hi Andrew, Thank you for your feedback. I am delighted to hear that you enjoyed your stay with us. I will pass your feedback onto my team, especially the Restaurant and kitchen who will be delighted. The next time you are looking to stay, do give Matthew a call on 01904 622099. I look forward to welcoming you back! Best wishes, Irene Cossins Proprietor

"Disappointed"

3
24/06/2018

We stayed here for our son's wedding. Most of the wedding party had a meal in the evening which was pricey for the portions of food we received. Our first night's sleep was disturbed by the constant drone of the air conditioning unit, the reception staff sorted this out for us at about 01:30. In the morning I spoke to reception and they only had 1 room available for us to move to but this was too small because we had our grandson sharing our room, but they assured me they would have the air conditioning unit turned off later that night. They were also surprised that we had heard the noise as ‘it was usually only the people in the rooms in the 50s that had reported it in the past'. When we went back to our room at 11:30 to get ready for the wedding it had not been made up, perhaps the management should look at how they prioritise what rooms will need making up when they have wedding guests staying, The actual wedding, reception and evening function went extremely well, thanks for that. When we went to bed the drone was there again but the night reception staff turned if off as soon as I went down stairs, unfortunately it came back on at 07:30 the next morning. For an upgraded room we found it quite small, especially when we had to accommodate an extra bed. Our son was also staying and had arranged for a cot for their two year old daughter to be in the room, it was there but without a mattress or bedding, they ended up having to share their bed with her.

"Recent stay"

5
21/06/2018

Each time we visit family in the York area we always stay here. As usual the service and quality of the product is excellent. The people who work there are very professional with an excellent caring approach. The restaurant delivers consistent high quality food, served efficiently and the menu gives a good choice with an excellent roast dinner option on Sunday night. This hotel is ideally placed for travelling around the area and close enough t o the City to visit places. One of the best hotels we use regularly with great value for money.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Frank, Thank you so much for your review. I am delighted to hear that you enjoyed your stay with us, especially the food which we really pride ourselves on. I will certainly share your feedback with my team who will be delighted to hear that you had such a great stay. I look forward to welcoming you back, do give Matthew a call on 01904 622099 and he will get you booked into a great room at the best price. Kind regards, Irene Cossins Proprietor

"Tired decor, uncomfortable bed, incompetent staff"

2
20/06/2018

Nice from the outside, but this hotel is a bit Fawlty Towers on the inside: tired and dated rooms, with old and lumpy mattresses that need replacing. The walls are poorly insulated, so much so that you can hear other guests from adjoining rooms very clearly. Breakfast service is chaotic and understaffed. Was asked by the receptionist if I'd like a wake-up call and a newspaper in the morning. I said yes, but was then charged for the paper on check out, when it was not made clear initially that this was an extra charge. The manager very indignantly told me that I should have known it was not free, as they didn't use the word 'free' when offering it to me. I thought this was mean-spirited and disingenuous, and I suggest the manager would benefit further training in customer service.

"Island of peace and tradition"

4
18/06/2018

I like this hotel in York. I've stayed there twice now, and on both occasions enjoyed its quiet atmosphere, helpful staff and good breakfast. It's not far from York centre (a short taxi ride) and within 15m walk of the University. I like its peaceful courtyard, traditional cosy lounge, and formal dining room.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Good morning, Thank you for your feedback, I am delighted to hear that you enjoyed your stay with us. We are ideally located for the University and indeed the city centre. Do give Matthew a call on 01904 622099 when you are next in York and he will make sure you get a lovely room at a great price. I look forward to welcoming you back. Best wishes, Irene Cossins Proprietor

"Only stayed one night"

4
14/06/2018

We stayed over one night as we were going to the theatre in York to see Count Arthur Strong at the Barbican Staff were friendly and room was nice We had sandwich in the brasserie enjoyed that Didn't have dinner there so can't comment but breakfast was good and served quickly Would go there again only fault there were lots of cigarette ends all over the outside area which looked very unsightly

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Valerie, Thank you for your feedback. I am delighted to hear that you enjoyed your stay with us. The next time you are visiting York do give Matthew a call on 01904 622099 and he will be sure to book you a great room at the best price. Best wishes, Irene Cossins Proprietor

"Thoroughly enjoyable"

5
13/06/2018

We have just returned from a two night stay at this hotel. Our room was lovely and the bathroom large and nicely furnished. We far prefer the individual style and it suited us very well. WiFi was perfect. All the staff, especially Reception who were very kind, are extremely nice and attentive. The car park has plenty of room and the garden layout is very pleasant. We will definitely stay again when visiting York. Thank you to the Receptionists for your help and understanding

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Good afternoon, Thank you for your excellent review. I am so pleased to hear that you enjoyed your stay, especially the individual style. I have passed your comments to my team and we all look forward to welcoming you back in the near future. Just give Matthew a call on 01904 622099 to book your stay. Best wishes, Irene Cossins Proprietor

"Wedding"

5
10/06/2018

Fabulous hotel. Attended a wedding. Service was lovely. Disco at night was amazing. DJ got everyone up. Staff so helpful and friendly. Room was beautiful. Excellent food at reception and breakfast. Will be paying another visit.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Good morning, Thank you for taking the time to write this review. I am delighted to hear that you had a good time here - especially the disco! We have lots of party nights coming up throughout December which our DJ will be hosting. It would be fabulous to see you there! Do give Matthew a call on 01904 622099 when you are ready to book your next break and he will make sure you get a great room at the best price. Kind regards, Irene Cossins Proprietor

"Wedding reception venue"

4
09/06/2018

Stayed here for two nights attending a wedding. Room was a four poster one with a large bathroom. No view at all just a brick wall. Breakfast on the Saturday morning was extremely good but standards dropped on the Sunday morning, maybe they couldn't manage when the hotel is full. Hotel is a bit tired and could do with some talc but the staff were friendly and the hotel itself is in a great position.

"fantastic"

4
09/06/2018

we stayed at the hotel in October last year and loved it. we had an apartment opposite the main hotel. it was clean spacious. The breakfast was just amazing cannot fault the hotel at all, staff were more than helpful to us. We only stayed one night but are returning 15th June for three nights as enjoyed our stay and wanted to see more of York. Hopefully this stay will be a good as our first. I'm hoping to upgrade our room if possible on arrival as only able to book standard room this time online. will update on next review.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Hi Lorna, Thank you for your review - I am delighted to hear that you had a great stay with us. I have made sure you have a lovely room allocated for your stay with us next week. I look forward to welcoming you back! Kind regards, Irene Cossins Proprietor

"A good stay"

4
05/06/2018

Nice hotel, great staff Bar menu was limited and the Brasserie was full but I was able to have the full menu sat in the bar Again not a huge choice but this may explain why the quality is high as my pork belly was outstandingly good Room was OK but cold and the plumbing was noisy - ear plugs sorted that out

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Ian, Thank you for your review. I am pleased to hear that you enjoyed your stay with us - I will pass your feedback onto our Chef's too! Please give Matthew a ring on 01904 622099 when you are looking to book again. I look forward to welcoming you back in the future. Kind regards, Irene Cossins Proprietor

"Nice period hotel "

4
04/06/2018

Excellent period building complete with uneven stairs and floors generally. Warm and friendly staff. Didn't eat there as it was quite expensive and the Plough Inn is just across the road which was fab. Separate review submitted. Free parking with. Easy access to the city centre and the York designer outlet. Recommended

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Thank you for your review. I am pleased to hear you enjoyed your stay with us - our hotel certainly has character! We really are ideally located for York and the outlet. I hope to welcome you back in the near future, just call Matthew on 01904 622099 and he will make sure you get a great room at the best price. Kind regards, Irene Cossins Proprietor

"Another great visit."

5
03/06/2018

Another great visit to the best western pavilion hotel in York. As we were attending a wedding in the Yorkshire area there was only one place to stay, as always the room, staff,and service were excellent, we stayed in room 60 a garden room excellent,it was lovely to be able to sit outside the room in the courtyard, the room was clean and fresh,comfortable bed, hope to go back soon.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Kathleen, Thank you for your review, I am so pleased to hear that you enjoyed your stay with us. I will pass your feedback to my team, who I am sure will be delighted to hear what an excellent stay you had. When you are ready to book again, give Matthew a call on 01904 622099 and he will make sure you get a great room at the best price. Best wishes, Irene Cossins Proprietor

"Birthday treat."

5
31/05/2018

What a wonderful hotel, this was our third visit & our favourite. This was a special birthday treat & we were given a beautiful room - The Scarborough Suite ( which was our first holiday place 30 odd years ago when we first met ). We couldn't of asked for anything better. This hotel is beautifully decorated & is an ideal venue for weddings which we saw while we were there. Again I can't thank the staff & management enough for making our visit extra special & we'll be going back again. Thank you. Eddie & Valerie of Co, Durham.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Good morning, Thank you so much for your wonderful review! I am delighted to hear that you enjoyed your birthday celebrations here - especially in the Scarborough Room which is one of my favourites too. I look forward to welcoming you back in the near future, do give Matthew a call on 01904 622099 and he will make sure you get a great room. Many thanks, Irene Cossins Proprietor

"Dirty"

1
29/05/2018

1st room smelled of sewage, 2nd room was dirty, dusty, mouldy, cobwebs. Bed uncomfy got bad backs off it, WiFi useless, food and drinks and price to stay was overpriced, We've stayed in nicer which were cheaper, whole hotel needs a deep clean and painted.We actually felt unclean staying here. Wont go back or recommend

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Nicola, I was sorry to hear that you had to move rooms due to maintenance issues to then find the next room unsuitable. I would have loved the opportunity for you to point out the faults in the room as upon inspection I couldn't find any of the issues you refer to. I was pleased to learn that you took advantage of our pre-booked breakfast which offers over a 50% saving. We do feel that our bar prices are also competitively priced within the local area. If you would like to visit us again, do give Matthew a call in Reservations on 01904 622099. Kind regards, Irene Cossins Proprietor

"Missed potential"

3
29/05/2018

The building is lovely and the staff fantastic, however the room standard was not amazing. The room was very tired and the bathroom definitely needs to be refreshed! There were cobwebs on the ceiling that I spotted straight away. It's a shame as this hotel has the potential to be amazing.

"birthday "

5
27/05/2018

this is our third visit to the hotel ..wouldnt go anywhere else...the rooms are beautiful..comfy beds..breakfasts are amazing lots of variety..the staff are so friendly and accommodating..would give this a 5 star every time

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
HI Amy, Thank you so much for your feedback. I am so pleased that keep coming back to us - I love to hear that you are being well looked after by my team. Do give Matt a call on 01904 622099 when you are ready to book again! Best wishes, Irene Cossins Proprietor

"2018 York visit"

5
26/05/2018

This was our second time at this hotel. Very good the first time, excellent this time. We arrived to find we had been given room 3 which we found was the bridal suite. Room was larger than the last room we had. The ensuite was excellent and very large. The hotel itself is situated in the Fulford area of York and is quiet and away from the noise and bustle of the town centre. All the main attractions are only a 5 minute bus ride away and the bus stops are just ours ide of the hotel. The food and service in the hotel is also of a high standard. If you fancy a change of scene there are 2 local pubs which both offer a good standard of drink and food.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Good morning, Thank you so much for your review. I am delighted to hear that you enjoyed your stay with us. I really look forward to welcoming you back again in the near future. Kind regards, Irene Cossins Proprietor

"York visit "

4
18/05/2018

We stayed here on an overnight visit to York . We had a ground floor twin bedded garden room (62) that was absolutely lovely. It had everything a guest could need for a comfortable overnight stay . Iron and ironing board tea/ coffee facilities hair dryer fan if required outside seating in a beautiful area with wisteria in full bloom . We ate dinner the night before that was enjoyable . We had breakfast which was very over cooked. Unable to eat the bacon black pudding hash browns or beans . But a friend enjoyed a kipper Shame really . We were able to leave car at the hotel when visiting the Rail Museum and take the bus ride into the Railway station and catch a bus back . The bus stop was just out side the hotel both ways . Perfect ! The staff were all pleasant and helpful .

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Helen, Thank you for your review. I am pleased to hear that you enjoyed your stay with us. The courtyard rooms are really lovely so I am delighted that you enjoyed that particular room. Thanks for your feedback with regards to breakfast, I will feed this back to my team. I look forward to welcoming you back in the near future, just call Matthew on 01904 622099 and he will take care of you. Kind regards, Irene Cossins Proprietor

""Just Perfect""

5
14/05/2018

Being in the Hotel business for 35 years I know how difficult it is to get it right. The York Pavilion certainly does in bucket loads.The reception at check in was warm and very efficient,with offer of help with our luggage and I didn't think I looked that old. The room was visually stunning if you are looking for the modern Ikea style furnishing this is not the place. Our room was sumptuous with rich fabrics and the biggest most comfortable bed I have slept in. Apparently all the rooms are individually styled and full of character. Dinner was superb with a well thought out menu,beautifully presented. This service followed through to breakfast were a very busy morning was cleverly controlled by Adam and Rosemary real professionals. All in all this hotel made our 20th wedding anniversary truly memorable. Thank you to all the team.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Sean, WOW! Thank you for your wonderful review! I am absolutely delighted to read that you had such a fabulous time at our hotel. We really do pride ourselves on our individually styled rooms, so it is great to hear that you enjoyed your time here. I look forward to welcoming you back, hopefully in the very near future. Give Matthew a call on 01904 622099 and he will take care of things for you. Congratulations on your anniversary! Best Wishes, Irene Cossins Proprietior

"last minute break"

5
08/05/2018

Our daughter is getting married here in August 2019 so we thought we'd see what its like.Booked only few days before and got a deal for £79 inc. cream tea and breakfast, excellent value for York. From the moment we arrived we felt relaxed and even though there was a wedding and a 60th party we still felt very welcome and important. Room beautiful, everything you need, good quality fixtures and fittings. Quaint courtyards with beautiful trees and plants everywhere, relaxed with our lovely cream tea in peaceful surroundings. Wedding rooms looked absolutely stunning and the bride said she had been delighted with everything.Breakfast was probably the best breakfast we've had in any hotel anywhere in the world. Wonderful stay and will definately be returning for several more stays before the wedding. Feel very confident my daughter will have a beautiful wedding there next year.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Lorraine, Thank you so much for your review! I am so pleased to hear that you enjoyed your break. I bet you are all really excited about your daughters upcoming wedding even more so now. I look forward to welcoming you all back, hopefully before the big day too! Just call Matthew on 01904 622099 for any latest offers and to get booked in. Kind regards, Irene Cossins Proprietor

"A Relaxing Retreat from a hectic life."

5
29/04/2018

Another visit and another wonderful experience. We love the ambience of this hotel. The decor and the building are just our taste. The food in the restaurant is always varied and interesting and delicious. Wealways look forward to a return visit. The staff are really accomodeering and nothing is a bother. We visitand it always feels like our second home, so welcoming.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Good morning, Thank you so much for your wonderful review! I am so pleased to hear that you enjoyed your stay with us. We really do pride ourselves on our food so I am delighted to hear you enjoyed it. I look forward to welcoming you back in the near future. Best wishes, Irene Cossins Proprietor

"In need of some updating in bedrooms and bathrooms"

3
24/04/2018

Lovely location and building and the main rooms downstairs are very nice it's a lovely building . The standard bedrooms are in need of a bit of an update all seemed a bit stuck in the nineties and I base that on the 3 room changes we had . Stayed for 2 nights on checking in we were allocated room 55 it was small and dark with a bathroom & it was ok could do with a touch of modernising but we had to be asked to be moved as it is next to a locked cupboard which appears to have some fan / generator noise it's very loud and annoying so we asked to be moved - they were very helpful and agreed to move us but room no longer had bath only shower which was better than the noise . This room was even smaller with small shower room slept that night the 2 nd eve washed hands and the hot tap would not switch off & there was a smell of drains in the bathroom . Reception sent someone up to try & fix it - I said I couldn't sleep with the water torture noise we returned after our evening out & were advised to move rooms as the tap couldn't be fused so our 3rd room 58 much bigger & back with a bathroom .. Much better but still in need of general update , bad areas of paintwork etc . Next morning I bathed & there was only one set of towels a phone call to reception and a second set was swiftly sent up for the other half .. The staff were very helpful and attended to issues as quickly and efficiently as they could - I just wish there hadn't been so many issues

"Lovely stay in one of their Apartments"

5
23/04/2018

Really nice little apartment, perfect for one or two, has everything you need, really comfortable bed, I only regret I was too busy to spend much time there! Walked into town a couple of times along the river, only took about half an hour and is a lovely walk. Only possible complaint was you can hear all the footsteps from upstairs, probably not normally much of a problem but I swear whoever was above me didn't stop walking for over an hour one night! Can't comment on the hotel itself as I only went in to check in/out

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Amanda, Thank you for your feedback. I am pleased to hear that you enjoyed your stay, the apartments are perfect for a short break. Next time you are booking, do call Matthew on 01904 622099 and he will make sure you get a great room at the best price. Kind regards, Irene Cossins Proprietor

"Birthday weekend "

5
23/04/2018

Wonderful staff, gorgeous building with fabulous bedroom. Location was perfect for us, really easy to get into York. Breakfast well worth having, loads of choice and lovely food. All in all brilliant!!

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Kim, Thank you so much for your kind words, it sounds like you had a great birthday. I look forward to welcoming you back in the future, just call Matthew on 01904 622099 and he will make sure you get a great room at a fantastic price. Best wishes, Irene Cossins Proprietor

"Another good lunch"

5
22/04/2018

I went to the Pavilion hotel for lunch and AGM recently with a large group. We had to choose our options from the menu in advance. This made the serving easy and there did not seem to be any snags. The staff were friendly, helpful, good natured and generally efficient. The room is large but ideal for our group, who have several members with mobility issues. The day was warm and bright and there is a pleasant garden to while away some time. Thank you for another good meal. Mine was delicious.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Linda, Many thanks for your wonderful review! I am so pleased to hear that everything was to your liking and look forward to welcoming you back in the near future. Kind regards, Irene Cossins Proprietor

"Lovely place to Relax"

4
13/04/2018

I booked in to break up a long journey back north and having stayed in two previous places that were almost double the price this turned out to be the one that was far and away the best. I was in a room on the top so there are a number of stairs to climb and there is a lovely higgledy piggledy nature to the steps and floors which are not even. The room had a bath with shower and a study/walk in wardrobe off. Bed was very comfy with a good mattress and linen. Breakfast was excellent and the location for eating was very nicely done eith a view over gardens. There was also a very nice lounge for sitting and relaxing, reading the paper etc. It had a great character with lots of chairs in keeping with the period and each morning a selection of newspapers to read. Small touches like this make you realise it is a well managed hotel. Staff were very polite and friendly. All in all a great discovery and I stay in quite a few hotels so many more could learn a lot from this one. Parking too is free.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Good morning, Wow - thank you so much! What a wonderful review to read. My team and I take great pride in our hotel so it is a pleasure to hear that you enjoyed your stay so much. I do hope that you will come back and visit again in the future, just give Matthew a call on 01904 622099 to book. I look forward to welcoming you back. Best wishes, Irene Cossins Proprietor

"Relaxing Stay"

4
10/04/2018

A lovely hotel, very cosy. Stayed in one of the four poster bed rooms (fishing theme for whatever reason). Extremely comfortable bed and very quiet part of the hotel which is what was needed. About half hour steady walk into town but close to bus stops and local pubs if needed. Welcoming staff when checking in and out.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Amanda, Thank you so much for your review. I am delighted to hear that you had such a great time with us and were well looked after. Do give Matthew a call on 01904 622099 when you are next booking and he will make sure you get a great room at a good price. Best wishes, Irene Cossins Proprietor

"Easter break"

4
02/04/2018

Found hotel by chance through search engine hotels.com we stayed for 3 nights in a double room bed & breakfast. Upon arrival the friendly reception staff checked us in early. Our room at the top of the hotel was small but very homely & comfortable with a bathroom. The breakfast was one of the best we have ever had ad much or as little as you wanted again friendly and attentive staff. We had a lovely relaxing weekend.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Hi Lucie, Thank you so much for your lovely feedback - I am delighted to hear that you had such a relaxing weekend and my team to looked after you well. Next time, do call Matthew on 01904 622099 and he will make sure that you get a fabulous room at a great price. I look forward to welcoming you back in the near future. Best wishes, Irene Cossins Proprietor

"Lovely relaxing stay"

4
28/03/2018

Just had 4 days at the hotel, a good welcome from reception, room allocated was clean comfy and cosy with lovely white sheets, bed was really comfortable, room had all you could want kettle, coffee tea etc, ironing board iron, hairdryer, toiletries etc, lovely bath towels and shower really powerful, great. Every member of staff was polite and helpful, explained all about breakfast on our first morning. We had a meal in dining room which was laid out beautifully, meal was excellent. Also had sandwiches in bar which was all presented lovely. All in all a great stay, thank you everyone.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Hi Diana, Thank you so much for your wonderful feedback. I am delighted to read that you have had such a great stay and we have ticked all of the boxes for you. Please call Matthew on 01904 622099, when you are next booking. He will make sure you get a great rate. I look forward to welcoming you back in the near future. Best wishes, Irene Cossins Proprietor

"Wow what a great meal"

5
17/03/2018

Had a tasting menu created by the chefs and wow it was delicious , fantastic mixture of flavours Artichoke velute with creme fraiche and truffle oil, chicken liver paste pumpernickel crumb elder flower jelly with Melba toast, asparagus duck egg mushrooms and truffle, gin and tonic sorbet with grapefruit and coriander, pan fried halibut with sea herbs roasted leek and caviar ,pan fried beef fillet cooked medium with mashed potatoes , roasted purple carrot and yellow carrot purée with a red wine jus , poached Yorkshire rubharb, rubharb sorbet , vanilla pannacotta and ginger Parkin ,Truffled tumworth (bit like a Brie ) cut in half layered with fresh truffle and a bit of truffle oil to finish it off toasted walnut and pickled Inoku mushrooms served with crackers and fruit loaf

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Thank you so much for your wonderful feedback. I am delighted to hear that we gave you the wow factor! I have passed this onto the Chefs too. Do come back and see us again soon! Best wishes, Irene Cossins Proprietor

"Mothers day lunch"

5
12/03/2018

Met family here for a mothers day lunch. Food and service were great. Family stopped here and reported that the room and staff were great and they'd definitely be coming back. My other half also celebrated her 50th birthday here too in October with private dinner party which was great. We'd never really considered eating here before as hotel restaurants tend to be poor but we'll definitely add the Pavillion to our sunday lunch venue list.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Paul, Thank you so much for your wonderful review - I am delighted to read that not only did you all have a great time, but that you will be returning. I have passed on your feedback to my team, especially the Chefs. I hope you can join us for our war time lunch show - Dig for Daisy Victory on the 22nd April. Just call Frankie or Craig to reserve your table on 01904 622099. I look forward to welcoming you all back. Kind regards, Irene Cossins Proprietor

"Faulty Towers Manager "

3
05/03/2018

This is a lovely hotel with great food and delightful staff apart from the terribly rudeness and complete lack of courtesy of Adam a manager who was so rude we have decided not to visit again despite the rest of the team being truly lovely Whilst the request to pay corkage on the wine we drank in our room was not unreasonable It was the dreadful way this was requested You have now sadly lost 3 bookings at Christmas and probably lots more However if the problem was remedied we would love to come back

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Thank you so much for your feedback and on the whole you sound as if you enjoyed your stay in our hotel. We naturally expect our guests to use the hotel facilities, which have been set up, stocked and staffed, at considerable expense, therefore, any services a guest requests would absolutely incur a cost.

"Good value afternoon tea"

5
04/03/2018

We had booked afternoon tea at The Best Western Hotel York Pavilion. Not far out of York. Good parking. We were greeted at the reception and offered tea in the lounge. Lovely log fire. The room was lovely a bit of shabby chic with fresh flowers. Beautiful decoration over the mantelpiece The tea was good with a selection of sandwiches, warm scones, cakes and chocolates. All the staff were friendly and professional. The Director of operations obviously loved her job and is good with people. We can highly recommend afternoon tea! The pictures in the ladies toilet were fun! Will be back! It was a cold day as can be seen from the garden fountain!

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Thank you for your wonderful review - what a pleasure to read on a Monday morning. I am delighted that you had such a great afternoon tea experience with us - the surroundings are so important and we really pride ourselves on the style. I am glad you enjoyed the log fire, it was certainly needed last week! I will pass this on to my team as it is always nice to hear when we are doing things well. Do come back again, perhaps in Summer when you can enjoy our courtyard. I look forward to seeing you then. Kind regards, Irene Cossins Proprietor

"A hotel with a character"

4
03/03/2018

Great hotel for couples, not that close to the centre of York (some 40 minutes walk or 10 minutes by cab) but in a romantic surrounding. The rooms are on the ground floor, when you step out of the door, you find yourself in the middle of a garden with cast iron chairs and tables. It should be very beautiful in the summer. Rooms are comfortable and originally furnished, every one is decorated differently in a special design. There is free parking.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Petia, Thank you for your review, I am pleased to hear that you found our hotel to be romantic. The next time you are here, do ask at reception about the buses as these run really frequently into the centre of York too. If you give Matthew a call for your next stay, he will make sure you get the best room at a great price! Kind regards, Irene Cossins Proprietor

"A lovely old house wsreviceith modern"

4
02/03/2018

We stayed early this year all the rooms are themed and well finished warm comfortable with tea,coffee ect the breakfast was great with very friendly staff. A mile or so out of York but on a main bus route. Plenty of free parking(many in York charge) If you want to stay in a great place with history and good staff stay here

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Colin, Thank you for your feedback. I am delighted to hear that you enjoyed your stay - especially the free car parking! I look forward to welcoming you back, do call Matthew on 01904 622099 and he will make sure you get a great room at a brilliant price. Kind regards, Irene Cossins Proprietor

"Pleasant: helpful staff"

4
27/02/2018

A few days after I had booked with free cancellation, I received a better offer: a deluxe room for only a few pounds more. This was certainly nicer than the standard that I have had before. Calm and spacious, with a very comfortable bed and chairs and a large bathroom. Niggles: the shower screen over the bath is fixed, which makes it difficult to turn on the taps from outside the bath without gorilla arms. The windows had secondary double glazing, but the maid left them open, so the room was very cold when when got back in the evening, and the hotel must have been paying a lot to heat the outside. The brown bread and cheese at breakfast were a bit disappointing: very processed. It is useful to have a pc available for guests, but I found it difficult to use: I am used to using a keyboard or a mouse for navigation since around 1982, but this one defeated me.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Thank you so much for your feedback, I am delighted to hear that you enjoyed the room. From your description, I can certainly check which room it was and investigate the difficulties you encountered. I do hope you contacted reception with regards to the PC as they are always happy to assist. On your next visit we will ensure that your stay is extra special. Do call Matthew on 01904 622099 to make your reservation. Kind regards, Irene Cossins Proprietor

"A lovely hotel, 5 mins in a taxi to the centre of York"

5
25/02/2018

Just been for our 3rd stay at the Pavillion, we go every year for 2 nights to visit York, We have eaten in the restaurant prior years which is well priced, Breakfast has plenty of choice, The staff are polite and accommadating, The courtyard rooms are lovely but we were in the hotel this year, which is still the same standard but enjoyed the outdoor rooms more and would ask for those when booking again, Overall a lovely setting and place to stay.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Tracy, What a lovely review to read - thank you. I will make sure that my team read this too. When you book your next stay, do let Matthew know which room you would prefer and he will make sure that you are allocated it upon booking. I look forward to welcoming you back in the near future. Best wishes, Irene Cossins Proprietor

"Pleasant stay"

4
25/02/2018

I stayed here overnight last week as part of a business trip and had a pleasant stay. The hotel itself is an old building so it was quite unusual and we had rooms on the 3rd floor which were quite confusing to get to. My room was a little smaller than my colleague's but it had the important amenities. Toiletries were provided and I liked how hot chocolate and biscuits were included on the hospitality tray. The bed was comfy and the bathroom was decent. Only slight problem I had was that the room was a little warm and I couldn't get the window open. However I could get the bathroom window open and that had to do. As we had to leave the next morning at 6:45am and were going to miss breakfast, the hotel kindly made us a sandwich to take with us and booked us a taxi. Overall a good stay with good service.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Thank you for your review. I am pleased that overall you had a good stay and enjoyed the service. I think the toiletries and hospitality tray are most important and so I am happy that you liked our offering. The next time you are in York, do call Matthew on 01904 622099 and he will make sure you get a great room, perhaps on a lower floor this time. I look forward to welcoming you back. Kind regards, Irene Cossins Proprietor

"Night away from the kids "

3
23/02/2018

Spent a night hear last week with the partner. Hotels location is good, but the bedroom was not the greatest for the price we paid did seem to think we would of been better off in a premier inn. The reasons for this are as followes the bed was not very comfy and needed updating the flush handle on toilet was broken. And the room just felt very dated. The breakfast was ok but not fantastic. I would not stop hear again

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Thank you for your feedback. I am sorry to hear that we did not meet your expectations on this occasion. If you had spoken to my Reception team or Duty Manager at the time, they would have been more than happy to change rooms for you. If you do wish to stay again, do call Matthew on 01904 622099 and he will make sure you are allocated a great room. Kind regards, Irene Cossins Proprietor

"Few niggles"

3
23/02/2018

This is a very quaint hotel in a really nice historic building. Rooms well equipped and look after. Breakfast choice is very good. We used the private dining room as a large group and had to pre order. Mistakes were made with both the mains and desserts. When you are emailing across the requests then you don't expect there to be errors. Was very difficult resolving this and resulted in us speaking to a number of staff and ended up with half the party waiting ages for their correct food. The quality of the food was good but no apologies were made for the problems or recognition of the error which left a sour taste. A shame when the room itself is exceptional and food so good. Let down by basic customer service.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Thank you for your feedback. I am really happy to hear that in the most part you enjoyed your stay with us. Unfortunately a mistake was made that I can only put down to human error...but I do hope that our Operations Manager rectified this quickly and hopefully the complimentary wine helped to smooth over our mistake. All of our food is freshly cooked, so hopefully it was worth the wait, as you mentioned our food is so good. Please do give us another try and we can offer many more options. I look forward to welcoming you back in the future. Best wishes, Irene Cossins Proprietor

"Perfect Hotel"

5
23/02/2018

I stayed one night while in York on business. I stayed in a double room which was not large but big enough. The bed was extremely comfortable and the shower was fantastic. The food in the restaurant was excellent and perfectly cooked. Breakfast was also amazing. I will definitely look to book here again when I'm next in York

"Weekend break away"

5
20/02/2018

We stayed at the pavillion hotel from friday to sunday for a short city break. We really enjoyed our stay here and would definatly stay here again if we visit york again. The staff were all really friendly and helpfull through out our stay. The room we stayed in was lovely with plenty of room and everything we needed. The breakfast both days was very good with lots of choices on offer the cooked breakfast was especially nice. The hotel is well placed for walking into the city centre the walk along the river has some lovely views. There is also buses that run frequently through out the day and the bus stop is close by.

"Welcoming hotel on the outskirts of York"

5
20/02/2018

The hotel is situated about a mile and half outside the town centre. It is a pleasant 25-35 minute walk in along the river (the reception are more than happy to direct you to the path) or a slightly shorter, much duller walk along the main road past the barracks. There is plenty of parking, though it on gravel and none of it is "marked, so you may find that your fellow guests have differing ideas as to how much space their car needs/deserves and you may not have as much available as you would like or need. The staff are welcoming and friendly and, even though we arrived a few hours before the allowed "check in" time, they were more than happy for us to register and leave the car in the car park and head off into town. The hotel decor is styled so as to be reminiscent of a "1950s Country House", but with all of the guest rooms individually themed and furnished with very comfortable beds (and exceptionally warm quilts), all the standard/expected amenities and the fastest filling bath I think I have ever seen. The gardens and courtyards looked as though they would be a lovely place to share afternoon tea or post-dinner drinks in slightly warmer, drier weather than we had during our stay. The breakfast was varied and tasty (choice of Full English, Kippers, Salmon and Scrambled Eggs, Bacon or Sausage sandwich as well as the usual "cold buffet" and cereal) and served with in a manner that was attentive and friendly without being overbearing. We ate out on both nights of our stay so can't comment on the quality of the dinners, but the menu looked varied and reasonably priced for a hotel of this style in this location (£25-£30 a head for a 3 course dinner). We had a thoroughly enjoyable stay which, even though we were there over Valentines Day, we were able to book in advance for only £65.00 per night including breakfast (and this was for one of the Superior rooms) which was much better than the rates being charged by the Travelodges and Premier Inns that are slightly nearer to the town centre. We had a great time here and would not hesitate to come back if we are visiting the area again.

"Work trip"

4
18/02/2018

The hotel is in a good location near the University, with easy access to restaurants and town centre. Also has parking, although is a little snug when busy. The staff are really friendly and helpful from checking in to breakfast the following morning. Wifi is ok in the room, drops in and out which tends to generally happen in most hotels are stay in. Rooms are nice and clean, although dated. Not overly keen on the fur throw thing on the bed as I always wonder how often they get laundered. The room was on the colder side, even though the radiators are on - no air conditioning. Ok size. Bathroom is very in need of a make over/refurb. Very good water pressure, shame the bath didn't drain properly. I did let them know, so hopefully its been sorted. Bar area is ok, however the chairs and tables are more bistro than comfy lounge. It is also used in the morning for breakfast, so I assume its more for this function. There are multiple areas outside which look nice, although it is February, so did not get to experience them. The breakfast was one of the best fry ups I have had. It was non-greasy, tasty bacon, sausage, eggs all cooked perfectly. Worth staying again just to have this!! I would stay again, although not sure what its like in the summer without air con. But I guess you just need to open a window when so far ‘up North'!!

"Decent hotel "

4
18/02/2018

Good location. Nice hotel with comfortable beds. Serves an excellent breakfast. Car park needs sorting out- no marked parking and hectic with people parked all over the place. Used the private dining room for dinner and again, excellent setting. One thing was they messed up 5 of the mains- wrong meals served even though they were pre-ordered. Apart from that great stay.

"One night stay"

3
14/02/2018

Decided to stay an extra night in York but where we stayed for the 1st night was fully booked the Plough nearby was fully booked so we stayed here for one night the staff were very polite and helpful but the room was small with a tiny cheap tv the cooked breakfast was not good at all hash brown not cooked long enough the black pudding was dripping in fat should always be grilled in my opinion 1 small sausage the cold option was lovely very fresh and tasty especially the smoothies but overall this place is way too expensive for what you get.

"A fantastic night away"

5
13/02/2018

The better half and I came to this lovely hotel for a night away from the normal. The room was lovely. We had some sandwiches delivered to the room and they were top nosh. This hotel isn't dead city centre but it a very short taxi ride in the centre of the city, which is ideal for us. The breakfast in the morning was absolutely fantastic, everything was nice and hot. Really a great place to stay. I can't fault it for anything. If you get a chance visit this hotel.

"Wedding day! "

5
11/02/2018

Fabulous weekend the staff were marvellous and the food outstanding. Highly recommended. The rooms very clean, bridal suite fabulous a lively bottle of fizz waiting for us. I am so glad we chose here ???

"Fabulous Hotel"

5
10/02/2018

We stayed in the Indian room at the back of the hotel which was really nice, only problem it was a little bit noisy when staff were working outside. The breakfast was fabulous and cooked to order, plenty of other options for breakfast. Plenty of character and a friendly atmosphere as staff were really lovely.The breakfast room is very charming overlooking the garden with the fire lit it was lovely and warm.The car park is free and we got parked with no problem, check in was quick and staff very helpful, hotel is very close to York only a couple of minutes drive.

"Joint 50th birthday weekend "

5
06/02/2018

What can I say about the best western pavilion Hotel York well it was probably the best best western hotel I've ever stayed in and I've stayed in many. beautiful hotel fantastic staff amazing breakfast brilliant dinner what makes it a stand out for me is the service at breakfast and dinner impeccable made to feel very welcome by all day and evening even after complaining about our first room which we were promptly moved with no fuss definitely going back sooner rather than later thank you all at best western York Pavilion a great time had by all

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Dave, Thank you so much for your excellent feedback! I am so pleased to hear that you all had such a fantastic weekend. I was delighted to pass on your comments to my team. Do contact Matthew directly on 01904 622099 for your next celebration, or visit to York. He will make sure you receive a great deal! Look forward to welcoming you back! Kind regards, Irene Cossins Proprietor

"anniversary return "

1
05/02/2018

After been married for our first year we took the 'anniversary package at £150 DBB champagne chocs.. as much as the room as was ok.. the meal quality in the restaurant was average to say the least. we were forced to eat later as the restaurant was blocked out for a party earlier in the evening. The fire went out during our meal, the atmosphere is terrible .. like a mortuary .. sat with coats on eating your anniversary meal.. not the picture I had in my head .. as much as th8s hotel is independently owned it's still BW by brand.. we complained on checkout, several emails over the 2 months since we returned... GM Pauline response terrible, owner Irene response terrible.. sadly we will not return which is a shame .. but when you feel totally ignored by comments made it's not the kind of hotel you would want to return too.. their loss .. York is a beautiful city .. we will stay elsewhere in future where customer satisfaction is important.. would not recommend .. there are plenty of hotels in York.. avoid this one!!!

"Beautiful wedding venue and lovely stay!"

4
04/02/2018

I stayed here for my friends wedding and it was amazing! The venue was lovely, breakfast was divine and the staff were super friendly. The room was well kept, had everything we could need and the bed was so comfortable! Only negatives I had was that it was a little on the pricey side and our room was quite a walk away up some stairs (no. 37) but on the whole I would recommend and would definitely return :)

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Thank you for your feedback. I am so pleased to hear that you had a great stay with us. We pride ourselves on a good breakfast - it really is the most important meal of the day! Room 37 is tucked away up the stairs, like you say, a good comfy bed and certainly nice and quiet. I look forward to welcoming you back in the future, just call Matthew on 01904 622099 and he will make sure that you have a great room at the best price. Kind regards, Irene Cossins Proprietor

"Christmas party "

2
02/02/2018

We went to the Pavilion Hotel for our works Christmas party, it was a set menu,with disco. Food was tasteless and not much of it, drinks where over priced! Will not be going next year or any other time.

"Fabulous stay, beautiful hotel"

5
01/02/2018

Another wonderful stay at this lovely hotel. Wonderful service from booking (with Matthew), to check in and check out. Beautiful room (Bollinger, wow!) absolutely perfect. We'll definitely return when next in York.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Allison, Thank you for your lovely feedback! I am so please to hear that you received wonderful service from my team and will make sure that your comments are passed on. I look forward to welcoming you back in the future - just give Matthew a call on 01904 622099 and he will make sure that you get a great room at the best price! Kind regards, Irene Cossins Proprietor

"Not worth the money."

2
01/02/2018

Stayed with my husband so we could attend an event together. The grounds were pretty, the building pretty.... And that's about where it ends. Oh no sorry, the shower was good. The room was tiny, and I mean tiny. It was the smallest hotel room we've ever been in. We couldn't pass each other between the desk and the bed, had to take turns to walk to our bag. The bathroom door didn't have a lock on it, but it did a hole where it should have been...affording no privacy to either of us, given you could look straight through it easily. The breakfast was ok. But at £15 each it should have been. It wasn't that much better than a Premier Inn buffet to be entirely honest. The staff were overbearing. A young woman trying to take my plate when I'm still eating, having just stopped to continue a conversation with my husband. In addition it's worth nothing the hotel operates a traffic light system for breakfast dining and you're very conscious of them wanting to rush you. All night I was woken by people walking up and down, I appreciate that's just part of being in a old building but still not a great experience. When we entered the room, of an evening in January.....all the windows were open. Not sure what that was about. Additionally, the receptionist working when we checked in was rude, abrupt and largely unhelpful. Would I stay again? No. Would I reccomend it? Not for that price. I've paid less and stayed in far far nicer hotels.

"great value for money"

4
26/01/2018

Booked this on winter deal. Our room was very small but adequate for our visit. Rooms were clean and warm. Water was always hot for shower.Our room was 26 in the annex friends room 28 was larger with view of garden. The breakfast was buffet continental and cooked breakfast was ordered with quite a good choice. The hotel is located outside centre but is served with buses nearby. About a 20 minute walk

"Perfect Weekend Getaway"

5
17/01/2018

Stayed here with a boyfriend so we could enjoy the Christmas market, such a lovely hotel. The staff were very friendly and welcoming, the service was excellent. Room was lovely and clean, quite a large hotel so a bit of walking required to get to the room, no lift that I know of and there were several stairwell's here and then as it's a historical building. There's a bus stop just outside of the hotel so you can get into the town centre quite easily and to the designer outlet, you can get some sort of family day pass on a certain service for a fiver or so for two people and it covers multiple trips. The breakfast was amazing, full choice of cereals, yoghurts, toast etc, with all the extras then a sit down menu offering full english and other alternatives. Fresh tea and coffee with table service, really worth adding the breakfast on, plus you get to have it in a beautiful dining room or the quirky bar area. Overall this is a really lovely hotel, somewhere for a nice treat and nice quiet and relaxing stay, definitely would stay again.

"Very good"

4
17/01/2018

Hotel - old but clean and in good repair. Large room comfy bed and good lighting. All expected amenities plus bonus of free WiFi. Squeaky floors and thin walls but not a problem. Bit of a warren to get to room at back of hotel but only minor grumble. Loved all the little extras like the living room area for reading the dailies with a lovely log fire crackling away. Staff - all helpful and smiley. One little reservation was the first mornings breakfast where I was shepherded toward another room rather than to a table next to my colleagues. I noted that I was brought to a room with tables for 3, each with a single occupant? Yet during the time spent others went in and out ( including my colleagues) of the original dining area that I would have preferred. Food - breakfast was ample and lots of choice, but should be at £15 a shot. Full English was very hot which is good, but the coffee was a tad under, even with minimal milk added. Enjoyed the home made yoghurt option though. The evening meal was well priced (£24 for a 3 Course) and the service excellent. The dining area was lovely (open fire again) but a little dark? I think a few more lumens would've helped the ambience not hindered it. The meals here are ample and comforting rather than showy and colourful. The tomato soup starter was lovely, considering you had control of the cream. I noted that everyone in the room commented on how good the bread selection was and the cheeseboard seemed to be a solid favourite. I've been here twice and would commend it considering its position from the town centre, the parking and the pricing overall. I would come here again.

"Good hotel in good location"

4
17/01/2018

We stayed here for 2 nights in the middle of December. Although it initially seemed a bit far the staff soon showed us the quickest way to walk into York down the river. Lovely walk on good paths. For the less energetic the bus stop is across the road and No7 takes you straight into York. I think it was only £1.80, great value. The staff in the hotel were great and gave us a choice of 3 rooms on arrival. We ended up in a 4 poster room with a balcony, although it was a bit cold to sit on. Breakfast way great, freshly cooked, hot and good size too. Over a really good stay.

"Amazing "

5
09/01/2018

My work used this for my accommodation 3rd time down and possibly 2 more. Absolutely amazing hotel,food is excellent along with friendly staff who make u feel relaxed. I was working night shift but made no difference as they accommodated this with no fuss A must stay if your visiting york

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Steve - I was delighted that you enjoyed staying with us through work - and we look forward to welcoming you back on many occasions in the future. The team were delighted with your comments - I am glad they made you very welcome. Kind regards Irene Cossins Owner

"Very Nice place to stay"

5
08/01/2018

We stayed here for a wedding they helped by having are room ready for us that was a big help the receptionist was excellent answered all are questions and was very polite and a credit to the hotel. Are room was very good we had a four poster with a lovely bathroom with a full size bath, Breakfast was fantastic with lots of home made items it was lovely

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Tina - I was delighted to read that you you enjoyed your stay with us and that my team made you very welcome throughout your time at the York Pavilion. I was thrilled that the wedding went well and that you enjoyed your room and breakfast. Come back soon! Kind regards Irene Cossins Owner

"Would definitely recommend "

5
08/01/2018

Beautiful hotel and well situated, only a short drive away from main town. Really friendly staff who go out of their way to help you. Rooms were a good size and very clean. Breakfast was excellent. My sisters a coeliac and there was the option of gluten free bread, so she could have a bacon sandwich. Lovely room were you eat breakfast with a roaring fire making you feel very cosy when it's grey and raining outside. Overall excellent value for money and I would definitely stay again if I'm ever in York.

"Very friendly quiet hotel"

5
07/01/2018

One of the best " best westerns we have stayed in as rewards card holder we visit quite a few all year round ' very friendly staff room was basic twin bed clean very warm ' bit noisy in room 43 early morning as window faced laundry etc but that's being picky tbh great shower hot water at a plenty " fabulous open fires cosy warm relaxing" choice on breakfast very good indeed ' Greek fruit yogurt compot made up by b/f chef particularly good " hot English breakfast yes hot when arrived ' poached eggs were perfect thumbs up on service very quick for being busy on our 2nd morning i" no 7 bus outside of hotel every 10mins takes 8 mins into city centre so don't waste to much on taxis ' in all great stay will try restaurant next time we stay hopefully soon thanks and see you all soon ??

"Quirky - in the best possible way"

5
04/01/2018

Having decided to spend New Year in York I initially intended to book a corporate hotel but then came across the York Pavilion website – and something about it “grabbed me”. So I booked, expecting the place to be a bit quirky – and so it turned out. However while some hotels could be described as quirky-negative, others are quirky-positive and fortunately the York Pavilion came within the latter category. First impressions were a bit concerning, though. Small dark reception area with a high counter and small opening to receptionist. The trek to our room involved negotiating various corridors, a public bar area, some downward steps, then a flight of stairs, a long corridor and finally another flight of stairs until we reached our destination. (There is no lift). But after that it all started to come good. While the decor was a bit basic our room was, nevertheless, quietly-situated and spacious with a good-sized wardrobe and drawer, and a comfy king-size bed. We also liked the bathroom, particularly the long bath which both my wife and myself being reasonably tall much appreciated. Also there was plenty of hot water on tap for bath, shower or wash-hand basin. The restaurant area is split into several small dining rooms, all of which have a different but equally pleasing ambience. As for the food – it was first-class, even if the dessert portions were a bit on the small side. Unlike many hotels, our three-night package did not restrict us to a basic table de hote menu but instead we had access to the full a la carte – which included sirloin or fillet steak (at last on the first night). Needless to say waiting service was excellent. Breakfast (the coffee apart) was also very good – a superb choice of mix and match yoghurts and cereals while the cooked-to-order hot dishes (of which there was also wide choice) were delivered promptly and efficiently, even though the hotel seemed full or near to full. There is also a traditional, comfortable lounge where guests can relax on sofas after meals. A hotel experience really has to be extremely good for me to award five stars but after this experience I could not give York Pavilion anything less.

"Would definitely recommend"

4
02/01/2018

After booking an overnight stay with booking.com we arrived to a very friendly welcome from the receptionist,informative and helpful, the room was adequate piping hot water and comfortable. It was on room only basis so can't comment on the food, but for the price we paid we were more than happy.

"A little disappointing!"

3
01/01/2018

We stayed here for 3 nights to do some Christmas shopping in York, we asked for a quiet room with 4 poster bed, which we did get but it was a little tired, carpet a bit grubby and handle to cupboard/wardrobe came off in my hand. Breakfast for the first two mornings was fine, but on the third I fancied a change from the regular fry up and ordered a sausage sandwich, two pieces of cheap bread with a couple of sausages thrown in, sent out on a cracked diner plate. First night there we ordered a large dry white wine and a pint of shandy from the bar, the barman didn't know how to make a shandy, then charged me £11.50, I did complain but was told that he had no say in bar prices. We had a great stay in York, it is a beautiful city, just wish the hotel had been as good!!

"Dinner bed and breakfast stay."

5
30/12/2017

Beautiful period hotel. We stayed in room number 9 which is located on the first floor of the original building. A king size room with a large bathroom and in a quiet spot. The hotel is a very popular wedding venue but this didn't impact on our stay. The public rooms are beautiful period rooms and the dining, breakfast and sitting room all have open fires - very cost on a winter stay. The location is convenient for York with a regular bus service across from the hotel. We took a taxi which cost around £6.50. The staff are very helpful. We would certainly stay again.

"York Pavilion"

5
27/12/2017

Stayed at the York Pavilion over Christmas for three nights with my partner and it was brilliant. It is a nice hotel with lots of original features and friendly staff who really go out of their way to help and make sure your stay is a lovely one. The food is excellent as we had breakfast for the three days, Christmas dinner and even a champagne reception before lunch. The room was lovely and clean with lots of nice little extras, it was also very quiet. This was our first trip to the York Pavilion but will not be our last and I will be recommending to friends and family. If I could say anything maybe a bathroom upgrade, but this is merely a suggestion not a complaint. Thankyou.

"Great hotel"

5
22/12/2017

Went to the hotel for a wedding spent 2 nights room very clean bed very comfortable. All staff very friendly and helpful.would defo stay again.very good bus route to the centre of York only negative is the car park was very muddy

"Mums 80th birthday"

3
19/12/2017

We had a family gathering at the Best Western York Pavillion Hotel 26th November 2016. We were looked after by the events team and dealt mainly with Craig. I took our menu choices into the hotel along with my sister and niece and gave them to Craig. Less than a week before the event I had a phone call from another member of the events team asking for the menu choices? Obviously they had not been processed correctly, I was told oh they must be on Craig's desk. The menu choices would be on the name place cards in order that there would be no mistakes on the day. When I arrived on the day the cards were clearly not done and I had a feeling that they were hurriedly getting them processed while I waited to do the seating plan. They did eventually arrive just before the guests arrived so all fine. The food generally was good, but one of the bowls of soup was cold and the guest was unable to eat it. The vegetables were put on the table and were at best sparse but worse was that they were the vegetables I would do for a regular Sunday lunch, carrots, broccoli and green beans, I would have liked something a little more adventurous given the cost of the meal. According to the guests who had beef which had a supplement, said that it was tough and much was left on the plate. The beer was disgusting? My husband took his back twice and it was still cloudy and tasted terrible. The bar staff told him that there was a problem with the pumps which is really no excuse and as there were many people at our event that would normally have a beer were unable to because of the terrible quality, not really what you expect from this hotel. I did ring the hotel after our event to let them know of our concerns regarding there disorganised events team and our concerns regarding the food and especially the beer as my husband was ill with an upset stomach that evening after only tasting the beer before he took it back. The lady I spoke to said she would pass it on to Craig but he has not contacted me for a discussion and therefore I am writing a review on here. To be fair all in all we had a lovely afternoon and my Mum had a lovely birthday but I would have liked Craig to contact me after I raised my concerns.

"Birthday weekend treat in York"

1
19/12/2017

Where to start. On arrival everything appeared OK very nice king size room but unfortunately it was right above the Party Disco so had to change to a small double. Next problem no hot water for a shower or a wash. This was reported on 4 separate occasions & whilst the boiler was re-booted it never lasted more than a few seconds. Not pleasant taking a freezing cold shower. Next point & whilst we were notified & given an opportunity to cancel the pre booked meal for Saturday night was allocated in the Bar & not the restaurant. The only saving point here is the food & breakfast was excellent but everything else well below standard. We were given a re-fund for the drop in room class & whilst we were told we would get some re-imbursement on the bill as compensation above the difference in room rate we did not & in fact a £ 50 pound discount was actually added to the bill so would have paid more if I hadn't spotted this & only realised when we got home & re-checked the bill we didn't get any additional compensation at all. We were looking forward to my wife's Birthday treat & a long weekend in York considering the reports we saw on this hotel but this was spoilt by the room & shower issues. Will definitely not recommend or use this Hotel in the future & quite disappointed with BW having stayed in many of your hotels without any previous issues. To give a positive the serving & Bar staff were excellent.

"Noisy tatty room, poor service"

2
18/12/2017

Receptionist treated us like second class citizens as we did not upgrade to meals, we were room only, others who did upgrade were spoken to nicely and shown where their rooms were. We had directions snapped us ! Paid 200 for two nights, room only. Boiler made massive racket which woke us up and steam pipe outside window hissing. Room clean but very basic , and tatty . Paint scratched and taps stiff to turn. Was hoping for bit of luxury for the price and hopeful when saw downstairs which is really nice. This was two night trip to spend time with son and his girlfriend before xmas. Had better facilities and treatment in travelodges at half the price

"No heat in the room, and it could not be fixed"

1
13/12/2017

On a six week trip this was our worst stay. Lots of things wrong. Biggest was the fact that the heat in the room was not working. It took 3 phone calls before anyone responded - a manager came to the room, could not figure out why the heat was not on and left. No offer to change rooms and no follow-up. Two more calls and finally someone showed us with a single small space heater and asked - bedroom or bathroom? It went downhill from there

"Yet another awesome stay. :-)"

5
11/12/2017

Thank you to all of the staff once again for an amazing stay, especially Katy, Abbie, Frankie and Polly. The room was spotless and clean and the food was sublime. After 11 years of coming to The Pavilion, I would recommend this hotel, over all of the other hotels in York. Dave

"6 Night Stay "

4
09/12/2017

My wife and I stayed at the Best western York Pavilion hotel for 6 nights. Overall we were very pleased with the stay. There was plenty of room in the car park every day. The hotels location was about a 30 minute walk from York City Centre or about a 10 minute bus journey, however watch out for rush hour, it can add a lot more time on the journey and it's actually quicker to walk. The room was a standard size for a King size bed option, it was cosy and provided us with a comfortable bed, two chairs, desk, bed side tables, wardrobe and ensuite bathroom. Breakfast was done very well and it is easy to understand why it has won awards. An excellently cooked and prepared full English breakfast sets you up for the day. Service was also excellent and the staff very helpful, friendly and not overbearing not just at breakfast but throughout the whole visit. The bar provides a relaxing atmosphere and a pleasant environment in the evenings and the lounge was also a relaxing place to sit relax and have a drink in front of the fire place. The bar staff again were excellent. The menu would really benefit from a few hot food options. As you are a little away from York City centre it would be nice to have the option of some hot food other than at the restaurant. Simple bar food such as jacket potatoes, burgers, chips. The sandwiches were really good however, but it is winter at the moment and these other options would give a more complete bar menu. There were a few concerns but these are not complaints. The room lost a certain amount of romantic atmosphere for us as there were several black and white pictures of male golfers staring out at us as we sat or layed on the bed. Albeit good for the golfing fans that may possibly stay, we found it a bit disconcerting and far from romantic! I would have thought that a more generic style of decorating would suit a larger customer base. If the golfing theme is needed then just keep the room names for those that stay here and visit Fulford golf course. The room was cosy, warm and actually really didn't need any pictures to enhance it. The room we stayed in, room 43, could have done with a small amount of maintenance. Maybe the cleaners can report back to someone if they see any issues. In room 43 the sink plug chain was broken, there were some untidy touch ups on the paint work in the bathroom and the wardrobe hinges made it very clunky to open and close. Not huge issues but it does show a slight lack of maintenance, at least in this one room. From what we saw of the hotel as a whole it was very clean, very well presented and nicely designed and thought out. The lounge could benefit from the furniture being moved around a bit. A whopping great table in the middle seems to be a bit pointless, the wedding paraphernalia could easily be relocated from the table and the chairs moved with more smaller tables organised to make more private 'cubby holes' that are also suitable to sit, drink and eat at. Currently most of the chairs sit around the outside of the room making it awkward to sit facing each other, especially if you would want afternoon tea. The fire place is amazing and we sat very happily opposite it on a comfortable sofa watching the flames and relaxing down from the day. As I said, overall this was a very enjoyable and comfortable stay. To sum up: room good, hotel location good, staff excellent, breakfast excellent, lounge..... just needs rearranging for an excellent, bar good, restaurant excellent, cleanliness excellent, atmosphere excellent. Just a few minor maintenance issues, (which wouldn't stop us from going back), and the black and white golfers pictures for me take one star away, so we rate this hotel 4 stars. Thank you to all the staff for a very enjoyable stay.

"Very pleasant private hotel"

4
08/12/2017

We stayed here for two nights and were fortunate to be able sbook the only wheelchair accesible room which was quite well desgned although the shower was difficult to use and there was some difficulty gaining side access to the bed. The food is good and staff absolutely superb; the bar has good draught beers.

"Tired"

2
03/12/2017

We had a nice enough stay. The staff were pleasant and tried hard. We had a bit of an amusing Faulty Towers experience with the breakfast supervisor. Overall... a bit overpriced and the hotel needs a really good deep clean, general tidy-up, new carpets and some fresh paint. Probably new mattresses too.

"Music ruined our holiday "

1
03/12/2017

My wife booked our stay some time ago to help in my recuperation from an operation and also to celebrate my birthday. We arrived early but was given our room key which was room 42 on the first floor. Whilst unpacking, we received a phone call from reception informing us that there would be a party held on Friday and Saturday evening and that the music would stop at midnight! On Friday we returned to our room at 11:00 but was unable to go to sleep until after midnight which after a long day exploring York was very annoying. Could things get any worse.........you bet! Come Saturday we were both exhausted after lack of sleep and decided to go to our room at 8. At 8:15 there were screams and expletives coming from the corridor outside. After shouting out from me the noise stopped. Then at 8:30 cue the live band. The bass caused our room to vibrate. I went to reception to complain and after some 20 mins was introduced to the duty manager who was very apologetic. I invited her up to our room to listen first hand to the music. She admitted that it was unacceptable and left to see if there was any alternative accommodation not only in Best Western but in surrounding hotels. A further 20 mins elapsed and we informed that there was no further accommodation available. We eventually got to sleep at 1 am. BW have refunded one nights accommodation as well as three days breakfast and a modest bar bill. Our complaint was handled with empathy and we have received some financial compensation. We really enjoyed our time around York but I'm afraid that BW ruined my wife's treat for me. If you ever stay at The Pavilion make sure that your room is as remote from the ballroom as possible although of course this is no guarantee that noisy partygoers will not spoil your stay

"Convenbient and delightful"

5
28/11/2017

We stayed for two nights in November and were pleasantly surprised to find that the Christmas market was on in York centre. This meant that the hotel was busier than we expected at this time of year. However the staff coped really well - never showing anxiety or stress. This included a potentially stressful breakfast when everyone came down at exactly the same time. All the staff were thoroughly pleasant but I have to commend the breakfast staff in particular. Also, the bedroom was lovely and the reception rooms were delightful. In addition the bus for the city centre stopped just a few yards away which made the one mile distance to the city centre, insignificant. I would happily recommend this hotel to anyone.

"Soya milk problem"

3
25/11/2017

A typical best western type hotel. The problem I had was that I had ordered soya milk when booking the room and had also emailed reception as I am lactose intolerant. However, no soya milk had been obtained and I had to wait 35 minutes while someone went to buy some. Breakfast took over an hour. Very poor service from an otherwise good hotel.

"Comfortable in York"

5
25/11/2017

Our group of 25 elderly pilgrims spent two enjoyable nights at the Pavilion Hotel i York during our two-week circuit of England. We were provided a banquet room for our dinners and breakfasts.The hotel has the charm of a classic roadhouse, with a manicured garden, and exceptional kitchen.

"A Christmas break"

5
24/11/2017

We stayed for two nights to visit the Christmas market and the city of York .I would say that the random choice we make for our stay could not have been better, the staff from the moment we arrived to the time we had to leave were polite ,and very helpful .We had dinner on the 1st night the food and the service was excellent and the breakfast was I think the best one I have had for a long time. Thank you for making our stay so memorable June & Alan

"Training Course."

5
23/11/2017

I was at the Pavilion Hotel for a training course, and it was a very nice hotel. Nice room, and the food on offer was lovely too. The training room was nice and big, the buffet lunch was a great selection and tasty.

"Good location - great breakfast poor nights sleep avoid room 35"

3
22/11/2017

We stayed one night to attend the Christmas market as a last minute booking the night before it was the only room left. We are used to this hotel type and the breakfast exceeded our expectations. They were busy but service was friendly and efficient with superb food choices and catered for gluten free well. The ambience of the hotel and grounds were pleasant with parking available free of charge. We were in room 35 which is towards the back of the hotel there is a second staircase after these rooms with 3 further rooms above. There appears to be no soundproofing between these rooms with an old house the creaking when they rolled over in bed and going to the toilet(frequently happened) prevented us sleeping it sounded like someone was walking in our room or the ceiling was of n danger of falling in on us. Tiredness spoilt enjoyment of sightseeing in York with the thought of going home to sleep being more appealing. We did tell reception on checking out to prevent the next client suffering and were told they were full and appeared very aware of this rooms problems. I hope they do look at the floor boards and joists feel we wasted money staying over and would have been better staying at home and catching the train in on the day.

"Wedding day"

5
22/11/2017

Booked for the wedding and couldn't have made a better choice. Special mention goes Lydia and also to Craig who both stepped in after a change of staff. Lydia could not have been more helpful on the day and any request dealt with quietly and efficiently. Every member of staff couldn't have been more helpful. Presentation of the banquet was wonderful and would fit in any high class hotel. Evening event with hog Roast, live band and DJ went seamlessly and the pork was to die for. Rooms were a joy in a traditional style and quiet despite being near a main road. It has an old fashioned charm with a county house character. Breakfast in the morning was a good selection and comparable to a recent trip to Rome. All in all a lovely pleasant stay and a venue I wouldn't hesitate to recommend for a special occasion Thank you

"Excellent as ever."

5
22/11/2017

It is the second time this year we have stayed at the Pavilion Hotel this year,and the fifth overall, and as from our first stay to this,we have never been disappointed, staff are friendly, professional, we stayed in the Chinese room, great bed very comfortable,the room was very clean, the meal we had on our second night was very good, perfect breakfast every morning, attentive staff, we would not stay anywhere else when visiting York,

"Great weekend"

5
12/11/2017

Just had a great weekend at the hotel staff very helpful breakfast 1st class the full English is prefect to set you up for the day We had the upgrade large room with doors onto the balcony Would definitely go back

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Simon - Many thanks for your delightful review and I was pleased that you enjoyed your stay with us and that my team made you very welcome. Breakfast is my favourite meal of the day so I was glad that you gave it 10 out of 10! We look forward to welcoming you back to the York Pavilion soon - just call Matthew in reservations to make your booking and get a great room for the best price! Kind regards Irene Cossins Owner

"Fantastic weekend "

5
05/11/2017

We stayed in a 4 poster bed room, with French windows opening onto a balcony, overlooking the gardens. The room was beautifully decorated & clean. Breakfast was excellent, substantial, buffet style continental with hot food made to order. The staff were always friendly & helpful. There are bus stops within a 2 minute walk of the hotel, so easy access to the centre, without having to drive. Will definitely be returning.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Samantha - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us recently and found your room to be very welcoming, and my team to be friendly and helpful. We look forward to welcoming you back on many occasions in the future - just make your booking direct with Matthew on the reservations team and we promise a great room at the best price. We look forward to welcoming you back and thanks for taking the time and trouble to review your stay at the York Pavilion. Kind regards Irene Cossins

"Good Again!"

5
01/11/2017

Stayed here two nights arriving 18 October 2017. Room warm, comfortable and clean. Staff friendly and approachable. Breakfast excellent. Had dinner on one night -- also excellent. Another very good stay.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Andrew - Many thanks for your lovely review and I was so glad that you enjoyed your stay with us and that my team made you feel very welcome. I have enjoyed sharing your comments with my team - Chef and the restaurant brigade were glad you found breakfast and dinner - excellent! We look forward to welcoming you back on many occasions in the future - just call the hotel directly and our reservations team will make sure you get a great room at the best price. Kind regards Irene Cossins

"A lovely few days"

5
01/11/2017

The welcome was friendly, and our room comfortable and clean. The food was good, especially the breakfast. The staff were helpful and polite. The final touch was a card and small present as we were celebrating our wedding anniversary.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Sylvia - I was delighted to read your review and so pleased that my team made you very welcome when you stayed with us for your Wedding Anniversary recently. I was glad that you enjoyed our breakfast service - it's my favourite meal of the day - it gives you the energy hopefully to tackle the delights of the City of York! We look forward to welcoming you back on many occasions in the future - just ring our Reservations Department at the hotel to make your booking and we promise a great room at the best price! Thank you for taking the time and trouble to review your stay - Kind regards Irene Cossins

"A FEW PROBLEMS"

3
31/10/2017

We Paid Approx £50pppn B&B To Stay Here, Generally Hotel Staff Friendly & Helpful, Location Handy For Central York With Regular Buses Stopping Just Outside.Car Park OK. Breakfast Good. HOWEVER Room Was A Little Tired,Particularly The Bathroom Which had A Badly Cracked Sink. There Was So Much Hair From Previous Guests In The Bath Plug Hole That We Had To Clear It Before We Could Use The Bath. Check Out Was I Think 10.30am (or 11am?), But When We Came Back To Our Room After Breakfast At 9.20am, 2 Members Of Staff Where Already Turning Our Room Over & Asked Us To Wait Outside Until Finished!!! They Then Relented & Let Us In! What Was The Point?? Was It Just A Mistake?? We Stayed In The Room Another 30 Minutes To Pack & Use The Bathroom,Was It To Be Re Done Again OR Did The Next Guest Just Have To Take As Is?? On The Way To & From Breakfast & When Leaving, There Was Bedding,Towels, Electric Wires & Workmans Tools All Down The Corridors A Real Severe Trip Hazard! Sorry But The Stay Was Not Up To The Expected Standard.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear John - Thank you for your review although I was so disappointed that you didn't have a word with Polly Grabham our General Manager when you stayed so that we could have offered you an alternative room - and certainly made sure that everything was spotless and in working order. I hope that you will come back and stay with us again so that we can show you that we do things properly - just make your booking with our Reservations team and I promise a great room at the best price. I hope we can welcome you back - and thank you for taking the time and trouble to complete your review. Kind regards Irene Cossins

"My daughter's wedding"

4
24/10/2017

We helped our daughter and her fiance choose this venue for their wedding and it turned out to be a very good decision. After a sketchy start whilst agreeing the arrangements(I believe a couple of members of staff have since left), everything was agreed and the day went as smoothly as could be expected. Star of the day was Craig who looked after our every need and couldn't have been more attentive. Don't be put off by his youthful looks- this guy knows what he is doing and has excellent customer service skills. Thank you Craig......

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Mr Marlow - Many thanks for your great review and I was delighted to learn that your Daughter's Wedding Reception held at the York Pavilion was a great success. I have enjoyed sharing your lovely comments with my team - particularly Craig, who loved the comment about his Youthful looks! We hope we will have the pleasure of welcoming you back on many occasions in the future - just call the hotel directly and Matthew will make sure that you get a great room at the best price. Kind regards Irene Cossins Owner

"proper Yorkshire hospitality"

4
23/10/2017

We arrived mid afternoon, the Reception staff were welcoming and friendly. We were staying for a weekend conference so were in the hotel for two days. The food and service were good, nothing seemed like too much trouble. Not a big fan of feather pillows though (they do need replacing), but overall very good experience.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Emma - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us recently and that my team made you very welcome. I wish you had asked for a pillow change as we do have a selection of pillows available and would have been happy to change them for you. We look forward to welcoming you back on many occasions in the future - just call the hotel directly to make your booking to get a great room at the best rate - and tell us then about the pillows so we can be ready for you! Come back soon! Kind regards Irene Cossins Owner

"Welcoming and accommodating"

4
21/10/2017

We arrived very early and asked for somewhere to change - our room was ready so we were booked in several hours early at no extra charge. The reception staff were very helpful in getting us across York to a funeral. The restaurant is with a visit in its own right - excellent food and a good wine cellar at a very reasonable price for two. The room (with four poster) was comfortable and quiet. Parking was onsite and free. The full fried breakfast was a treat and filled us up for most of the day. We will be back!

"Uncaring staff"

2
15/10/2017

Nice room, nice hotel, nice bar. Our first night was marred by an asthma attack brought on by excessive feather pillows and cushions. After a non-feather pillow was provided we were disturbed by noisy guests below until 12:45 when my partner went to complain. The following day we requested that all feather items were removed from the room. When we returned later that day the pillows had all been replaced, but feather cushions had been placed on top of the anti-allergen pillows. The cooked breakfast was fantastic on Sunday morning, but breakfast times here alternate and I arrived five minutes late on Monday to be told cooked breakfasts were no longer served and I would have to go "continental". There wasn't much left and what was there was past its best. The staff here are very cold towards guests, almost robotic. Would not stay here again.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Rob - I was so sorry that your visit was marred by feathers in your room - if only you had called prior to your visit and advised us we would have ensured that the pillows, duvet and cushions were feather-free. We do let guests know the time of breakfast service - we let our guests have a lie-in in the morning at week-ends, but during the week breakfast ends at 9.30 so I am sorry you didn't get looked after properly. Do please give us another chance - York is a great destination and there is always plenty to see and do. Just call the hotel directly to make your reservation, reminding us of your feather allergy ... and I promise you'll get a great room at the best price. Thank you for taking the time and trouble to write - Kind regards Irene Cossins Owner

"Beautiful"

5
12/10/2017

Stayed here on 2 occasion now and have loved it both times... the hotel is beautiful with lovely rooms. The restaurant serves amazing food, tasty and well presented with brilliant service. The hotel staff are lovely, friendly and very helpful, we especially like the lady who seats you for your breakfast. Breakfast is lovely, well presented and has a good choice. The location of the hotel is a little out of the centre but there is a bus service which runs regularly and is non- expressive as you can buy low cost saver tickets. When staying in York we would recommend staying here. We love it...

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Lisa - Many thanks for your lovely review which I have enjoyed sharing with my team - it's so good when guests appreciate the service that we offer. Kim is definitely one of our breakfast favourites - she has a smile on her face every day irrespective of how busy she is. I was glad too to learn that you enjoyed dinner with us - and Chef was pleased that you liked our new menu. We look forward to welcoming you back for Stay Number 3 - there is always something new and lovely to explore in York! Just ring the hotel directly so we can allocate your favourite room at a great price. Kind regards Irene Cossins

"Weekend away"

4
10/10/2017

The Hotel was in a lovely location, an excellent bus service right outside the hotel straight into York, so you had the advantage of being outside of the city but with easy access. Overall the hotel was very good, it had charm and character, it was beautifully clean and well kept and the breakfasts were great. While the food in the restaurant was good it was over priced. Make sure when you book you insist on a room away from the function area, it is busy and very noisy and when we booked into reception we had to make a fuss about not being above such a noisy area.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Jackie - Many thanks for your lovely review and I was so glad that you enjoyed your stay with us recently, As a privately owned hotel it is important that we maintain a very high standard for our guests to reflect the quality and character of the building. I think our breakfasts are great too - it is my favourite meal of the day, setting you up for a day exploring our beautiful City! I was glad that you enjoyed our restaurant too - we try to offer a price range of choice so I was sorry that you found it expensive. I hope we will have the pleasure of welcoming you back on many occasions in the future - just call the hotel directly to make your booking so you can guarantee the perfect room at the best price. Kind regards Irene Cossins Owner

"Perfect setting for a memorable night"

5
08/10/2017

We just wanted to thank you for all your help with making last night's party so successful. The room looked lovely and the food was excellent. Thank you for accommodating all the odd things we wanted – and our apologies to the cleaners this morning – we had no idea the mess the confetti cannons would make. The DJ was still a talking point this morning – everyone was so impressed with his enthusiasm. Please pass on our thanks to all involved.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear David and Louise - Many thanks for your great review, and I know that my team very much enjoyed looking after your party on Saturday. I think they had as much fun as you did! I have enjoyed sharing your comments with everyone and also to the DJ who looked after you so well. We look forward to welcoming you back for many celebrations in the future - Thank you for taking the time to review your experience on line. Kind regards Irene Cossins Proprietor

"Beautiful building"

4
03/10/2017

Building looked lovely, I can see why it's a wedding venue. We arrived well before check in time and asked if it was ok to park as we were staying. The car park is small but once you have a space it's quite easy to get to town. Bus stop practically opposite or a 25 minute walk by the river. Check in was easy. Room was a decent size with an ensuite with a bath ( shower over this). Very hot room. Window opened onto a courtyard but you got to hear all the kitchen activity until quite late. Breakfast was very good with excellent coffee. Good choice in food. Menu for evening also looked good but we ate in York most nights. Taxi back was £6 minimal wait but no races on. Would stay again.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Suze - Many thanks for your review and I was delighted that you enjoyed your stay with us and that you loved the choices we offer for breakfast. Next time you stay do please try the restaurant - there's lots of options and I think you'll love it! Just call our Reservations team when you plan to return to York and I'll make sure that you get a great room for the best price. Thanks for your review - we appreciate your comments very much! Kind regards Irene Cossins

"Not very good "

2
02/10/2017

Room not very clean on arrival. Not serviced on first day. Staff ok but not over helpful. Car park a nightmare, wedding guests get preference over residents. We had a two room apartment. Spiral staircase from sitting room to bedroom was very slippy. Apartment in need of a deep clean. Newspaper ordered but only arrived on 2 out of 3 days.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Stephen - I was so disappointed to read your review and to read that you felt that your apartment had not been serviced properly during your stay with us at the weekend. There are no excuses and I have spoken with my housekeeping team today. We do have limited car parking only for residents, offering 40 spaces for 62 rooms - so it is always on a first-come, first-served basis. Weddings are well aware that there is no parking offered for their guests but of course it is difficult to monitor. I do hope you will come back in the future and let me show you that we usually get things perfectly right. Just call the reservations team directly so we can make sure you get a great room for the best price. Kind regards Irene Cossins

"Old English Charm and Character "

5
30/09/2017

First stayed here a few weeks back, this hotel for the price represents excellent value for money in my opinion . The rooms are full of character and charm , the restaraunt is excellent ! Most of all the team are amazing ! So warm and friendly ! Tara, Frankie and James to name but a few. Great job guys ! Keep it up

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Many thanks for your great review and I was delighted that my team made you very welcome when you stayed with us recently - and so glad that you came back twice just to make sure that you loved it! I have enjoyed sharing your lovely comments with my team - Tara, Frankie and James were very pleased! We look forward to welcoming you back on many occasions in the future - just call the hotel directly to make your booking so we can promise a great room at the best price. Come back soon! Kind regards - Irene Cossins

"Classic English charm"

5
29/09/2017

This wonderful hotel ticks all the boxes for customer service. Its extremely well run. , lovely food, friendliness of staff and ambiance. We only stayed for one night and staff were very polite, helpful. the rooms nicely furnished. position was good for getting into town by bus No 7 opp the hotel and return just outside the entrance. perfect. definitely be returning. loved it!

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Vivian - Many thanks for your lovely review and I was delighted that my team made you very welcome when you stayed with us recently. Hopefully next time you visit you will be able to stay a little longer and enjoy more of what our beautiful City has to offer - I bet you didn't have time to take advantage of the Designer Outlet right on our doorstep! I hope you'll come back soon - just call our reservations team to book your room and I promise a great room at the best price! Kind regards Irene Cossins

"Could be a good hotel"

3
19/09/2017

When we booked a specific request was made for a quiet room. Upon arrival it turned out our room was above a function room. For the 2nd and 3rd nights of our stay we would have been directly above wedding discos! We were moved rooms but in the process, they 'misplaced' two items of our luggage for a hour ! - But they did eventually arrive! Breakfast was good though. You had to be lucky to get a place in their car park. But we did easily get free on road car parking close to the hotel.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Gareth - I was so sorry to learn that there was a mix-up when you arrived at the hotel and that you had not been allocated a quiet room - I was glad that we were able to resolve the problem. Breakfast is my favourite meal of the day so I was delighted that you enjoyed what we offer. Thank you for your review - hopefully you will come back and stay again - just call our reservations team to make your booking and I'll make sure you get a great, quiet room at the best price possible! Kind regards Irene Cossins

"5* Food and 5* Staff"

5
18/09/2017

We normally avoid hotel restaurants but the menu read quite nicely so we gave it a go and we were so pleased we did! We both had the chef's specials venison and partridge and we're both seriously impressed so much so that we ate there again the next night! Again we weren't disappointed. Another lovely meal - both had fish this time. Hotel may be a little jaded in places but more than made up by the really lovely staff who were so helpful to my husband. We both had a lovely stay and would stay again. Thanks to all the lovely people who looked after us so well.

"Large Gerorgian House"

4
18/09/2017

We stayed here for 4 nights. The staff was friendly and helpful. The room was nicely furnished and was very comfortable. Meals were extra, but breakfast was a full English breakfast. Lots of parking although a bus stops outside the front door and well take you downtown to the train station. Everything is a short walk from there.

"Very dissapointing"

3
18/09/2017

My partner and I stayed in this hotel for a weekend break bed and breakfast. the hotel looked lovely on arriving although parking was not straightforward, no designated bays, you have to find a big enough space and squeeze in. Booking in was fine, we were given the keys to our room and told where it was. Having walked through the small bar/coffee area and along a damp walled corridor we found our room. The room itself was quite small, the bed was so noisy if you moved even slightly. The bathroom needed a good uplift, the shower head was full of rust and the paintwork was shabby. The breakfast was really good but the food in the hotel restaurant was very expensive so we ate other meals elsewhere. Nice 30 min walk into town or buses stop outside for those less able. Local pub just a few doors down. There was a wedding at the hotel on the weekend we were there but it didn't cause a problem. Overall I would have expected a much nicer room for the price we paid as we could have stayed in nearer places for less money. We will not be visiting this hotel on future visits to York.

"Super awesome food"

5
17/09/2017

Food was really good, excellent service! Prices are also very reasonable. Very good atmosphere, great for a chill dinner. Ordered a chef's special - pan seared salmon, fish was tender and juicy, potatoes are well seasons, crayfish was sweet and not fishy. Recommended!

"Average"

3
13/09/2017

The hotel location was ok - we knew it wasn't city centre. Room was a little dated but ok. Had to practically dislocate my shoulder to reach the toilet roll holder! Restaurant was ok - nice food but no ambience at all. We felt really awkward! Main gripe was the lack of staff to check us out. The guy was there but wouldn't start 10 mins early! So we had to leave as we has trains to catch. Had to call up and ask for my bill to be emailed to me.

"Weekend away"

4
12/09/2017

First time in York picked the hotel because it was only one mile away from the city. We've stayed in quite a lot of best western hotels,never get over how drab they appear that said we've never been disappointed. The staff are only to pleased to help we were on the ground floor with French windows on to a really nice courtyard (perfect) after our meal with a bottle of wine. The restaurant was probably the dullest one we've been in but the service was good the food was great . Breakfast was very good ,very good variety sausages are really nice. All in all very nice place to stay and to dine.

"Small touches that mean a lot.."

3
11/09/2017

Welcoming staff and great ambiance. Very clean. ...but there were little touches that could have improved our stay. No lights working in the bedroom, shower was boiling or off, no menu given at breakfast, expensive mediocre sandwiches for snack menu. I would return but would stay in the main hotel and not in the apartments which seemed to be forgotten even though the rates were the same.

"Great wedding venue"

5
05/09/2017

Stayed here on bank holiday weekend for a friends wedding. It was fantastic from start to finish. The wedding was lovely, the food first class and the service second to none. The room we had was a four poster bed, very nice and I know it's a small thing but definitely one of the best complimentary toiletries for a long time. Breakfast was lovely and we left very happy after a lovely stay. Thank you to everyone for a lovely experience, would love to come back one day

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Juliette, Many thanks for your lovely review and I was delighted that you enjoyed your stay with us recently, when attending your friend's wedding. Weddings are such busy occasions that I am sure you never got time to see beautiful York - when you come back to explore just call the hotel directly and we'll get you a great rate for the best room! Kind regards Irene Cossins

"Venue for Wake"

3
05/09/2017

I attended the wake of a family member recently at the Pavillion Hotel in York. It is ideally situated for the cemetery in Fulford. The private function room was lovely, the tables were set nicely and the staff were very helpful and polite. I understand that the cost of the wake was approximately £15 per head, which did of course include room hire and staffing. For this there was a round of sandwiches per head and a jam and cream scone. This was all presented nicely. However upon biting into the scone it was literally like biting into a brick and I could tell that something had seriously gone wrong with the baking process, ingredients or both. It was hard to actually tell what it was supposed to be - biscuit, scone or otherwise. In any event it was inedible. Everyone was very 'British' about it and didn't want to make a fuss, particularly as it was a sad occasion. I would have hoped a hotel of such high standard would not have served something like that, even if they had to buy fresh scones in to rectify the obvious problem particularly when the cost of the function was so high.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Poppy - I was so sorry to hear that the scones were not good when you attended a Wake recently - I am really disappointed that no-one said anything at the time as that would have given us the opportunity to replace them for everyone to enjoy. My Operations team do not sample the food before they serve it so were completely unaware that they were not up to scratch. Thank you for your kind comments about my team - Kind regards Irene Cossins

"Convenient hotel"

5
05/09/2017

Enjoyed 2 nights with my family at this hotel. The rooms were very clean and the staff friendly. The breakfasts were very good and the gardens beautiful. Parking so difficult in York was easy here as this hotel has a car park. A great stay.

"Great location and comfortable but could be better"

3
03/09/2017

Booked this for my girlfriend's birthday and we thought this was a great location - the bus stop is over the road and a return costs £2.40 each. We loved being able to pop in and out of town so conveniently. The bed was extremely comfortable and the hotel acts as a great base for exploring. Watch out for parking as it's limited, this wasn't obvious to me until I received a confirmation email, luckily we got a space but only just. Whilst the bed was comfortable I unfortunately can't say I got a good nights sleep as we were in room 17 which was next to the cleaner's office. They were not quiet and were talking loudly which woke me up both mornings - not conducive to a relaxing weekend away. Most of the staff were lovely and really helpful. However, the manager at breakfast was a little abrupt. I also spotted him speaking in an aggressive manner to one of the waiters - they were slow and not very accommodating but I didn't want to see or hear them being spoken to by their manager like this; it was unprofessional and awkward, especially at breakfast. The breakfast itself was okay, I'd be annoyed if I paid the menu price of £15 but was alright to start the day. They do serve gluten free bread which was a big plus for us as my girlfriend is coeliac. Overall, a pretty good hotel, we enjoyed our stay and it was fine as a base to enjoy beautiful York.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Hannah - Thank you for taking the time and trouble to review your stay and I found your comments to be really helpful. I have had words with my housekeeping team who were unaware that the noise would carry - I promise they will be quieter in the future. I was also sorry that the Breakfast Manager was abrupt to one of the members of the team - I know that at week-ends the team need to move quickly to ensure that all our guests have their breakfast without stress - in the end, his actions caused you stress and he apologises sincerely. I was glad you enjoyed your stay and we look forward to welcoming you back on many occasions in the future - Kind regards Irene Cossins Owner

"Lovely setting but smoke was a problem"

4
03/09/2017

This hotel is lovely and we liked seeing the history, walking the halls and staying there. Our second floor room opened to a courtyard. In the evening there were a number of smokers socializing there and their cigarette smoke wafted into our room both Saturday and Sunday nights, which was a small problem but we survived. The breakfast was very nice. Every member of the staff we met was thoughtful, friendly and helpful. The restaurant was nice and we enjoyed out Sunday roast. Despite the fact there were weddings throughout the weekend, we heard no loud noises or even music. Good visit.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Deb - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us - although disappointed that smokers in the Courtyard garden were a little intrusive. I was glad that you enjoyed breakfast - we like to think it's always a great start to the day. I have enjoyed sharing your comments with my team - who hope you will come back in the future to enjoy more of beautiful York. Kind regards Irene Cossins Proprietor

"Average at best"

3
30/08/2017

Went for a night away with the Mrs in York. The place is too far out of town! Tried using the public transport but found it quicker to walk 30 minutes than take the bus on the Sunday, which ain't great! Would strongly advise paying the extra £10-£20 to be in town. The only bonus is if there's a wedding on the night you stay (which there was for us) then you can nab a plate of food from the buffet, which I certainly did!

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Matthew - Thanks for your review and I must say that we never suggest that we are at the heart of York! The hotel is a mile from the City centre and actually our guests like the flexibility of close to the City but quieter than the City usually. Best of both worlds. Many thanks for taking the time to share your opinion though - it is always useful! Kind regards Irene Cossins

"What a gem"

5
30/08/2017

We stayed here for two nights the weekend of the Ebor race meeting. The location of the hotel in Fulford was excellent both for the racecourse and for York . Race weekend in York is excessively busy and the centre of York after the races is something else in terms of masses of people heading for the bars and restaurants. We have stayed in the centre previously and the beauty of this hotel was being able to return to the area and be away from the madness with some nice pubs nearby . However whether it's race weekend or not I would return to this hotel without doubt and recommend it highly. The grounds are lovely with a private courtyard and lovely spaces around to sit and have coffee or a drink. The building is full of character and the room we had was lovely . It was the Scarborough room and had a canopied bed comfortable seating area lovely bathroom and was very comfortable and pleasant . The staff without exception were friendly professional and helpful. The ambience of the hotel was lovely. We didn't eat at the hotel for dinner but we had breakfast and it was superb. There was a continental selection with homemade goodies knit ...Greek yogurt and homemade compote and then joy of joys a proper freshly cooked breakfast made to order and a choice of the usual full English or kipper or smoked salmon and scrambled eggs etc. Alll freshly cooked and very very good and brought to your table !!! This is a three star hotel and I recommend that some of the 4/5 star hotels that I have stayed in take a leaf out of their book. How nice to have a hot fresh meal instead of some of the sad bacon and eggs languishing on a luke warm buffet. If you are thinking of staying in York definitely look up this little gem!!!

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Lynda - Many thanks for your lovely review which I have very much enjoyed sharing with my team. I am very lucky to have such a focussed and friendly bunch of people looking after our guests and I value each and every one of them. Many thanks for the great review of our breakfast - it is my favourite meal of the day so it's great to know that we are getting it right! Next time you stay book directly with Matthew in our Reservations Office and he'll make sure you get a great room at the best price again. Please try us for dinner one evening - there is always lots of choice and everything again is freshly prepared and presented - nothing out of a packet! Come back soon - you've made my day! Kind regards Irene Cossins

"Great hotel for our lovely weekend stay in York"

5
30/08/2017

The hotel is ideally situated both to the town centre and York Race Course. My wife and I stayed for 2 nights. A 30 minute walk along the river brings you to the York Museum and the start of the town centre. Bus stops outside the hotel if you do not want to walk. The staff at the hotel were extremely friendly and helpful. Our room was pleasant and clean. Outside there are a number of very nice 'garden/floral' seating areas. Breakfast was excellent with the hot food cooked fresh. The one evening meal we had at the hotel was likewise excellent. Should we stay in York in the future we will definitely stay again.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Oscar - Many thanks for your great review when you had stayed with us for the Ebor Race Meeting. I was delighted that you had a comfortable stay and that my team made you feel very welcome. Thanks for your lovely review of both breakfast and dinner - our Chefs were pleased that you enjoyed dining with us - they take great care and everything is sourced locally and produced fresh for the table. Hopefully we will have the pleasure of welcoming you back again - just call Matthew in Reservations to book your room and I promise you a great room at the best price! Kind regards Irene Cossins

"My wedding"

5
29/08/2017

I had a fantastic experience with York Pavilion. I wasn't sure about this venue when me and my wife first went to visit, but after speaking to the staff and looking around we were very eager to book. Ever since then, the staff have been absolutely amazing! Anything they could do to help, anything that we needed they did. They added beds to our rooms, they answered my calls at any hour and we always had a drink when we needed one. Best of all they were invested in what they were doing. A member of staff welled up during the ceremony which shows how much effort they put in. If I had to sum this place up I'd use the words flexible, caring, people focused and full of enthusiasm. I can't praise this place highly enough. The help and support of the staff made our day, and without them it wouldn't have been half as magical as it was! I'm so glad that we chose this venue.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Beth and Rubie - Your Wedding was magical and we are still talking of the amazing table decorations - we so enjoyed looking after you here. Thank you for your delightful review - it is so good when our efforts are appreciated and it was a joy for us to look after you. I hope that you have a great honeymoon in Rome and we look forward to welcoming you back to the York Pavilion for many celebrations in the future. Have fune! Kind regards Irene Cossins

"Lovely peaceful weekend"

5
27/08/2017

Four of us stayed at this hotel from Friday until Sunday . We were in York for the Racing . The hotel is situated perfectly for this . We took a lovely walk from the hotel to the race course . It's also perfect for the buses into York . The stops are right outside the hotel for both ways . The hotel was lovely . Calm and relaxing atmospher the staff cannot be more helpful either with advice or service . The staff were also very friendly and approachable and that included all the staff tat we came into contact with which was excellent . We had a room with a four poster bed , and I must say it was the most comfortable bed I have ever slept in . All the rooms are interesting to be in with the decor and Pictures . We all loved the hotel and will definitely be going to stay again . Hopefully for a little longer next time . We only had breakfast at the hotel and it was always very nice and hot .

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Susie - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us for the Ebor Race Meeting - I was pleased that every member of my team made you feel welcome and valued - they are a great bunch! Next time I hope you'll take dinner with us as well - our Chefs prepare everything fresh using locally sourced produce and I know you'll love it. When you choose to come back just call Matthew at the hotel directly to make sure you get a great room at the best price. Come back soon! Kind regards Irene Cossins

"Location, location, location."

4
24/08/2017

Stayed in the Frankie Howard room- lovely view, shame about the intermittent wi-fi. We were staying across the weekend - very close to York, very convenient location to the A64. Only criticism to the hotel itself is the lack of women's sanitary products available. It would have been nice if we didn't have to leave the wedding to go to the pub down the road to buy sanitary products from the bathroom. All staff were friendly except the woman organising breakfast. When we gave our names, she asked us to wait in a residents lounge for a table to be available - no problem - however, when we asked where this was, she snapped at us.

"Wonderful Stay"

5
23/08/2017

Just returned back from a two night break at this lovely little hotel. Our room was lovely with a four poster bed and very spacious. There was a wedding going on but with so many staff around you did not feel pushed out at all. The breakfast was lovely as was the staff as always. We have stayed at this hotel before this is our 3rd time. Always a very warm welcome. The location is great as you are on the road into the City Centre which is just a bus or taxi journey away which costs around £5. We travelled up into the Dales and the surrounding areas. We love York and will definitely be back. Many thanks

"Pleasant place to stay"

4
06/08/2017

We stayed for one night on a Saturday, on the first floor overlooking the courtyard. It was a pleasant room, and everything was in order. There was a wedding taking place that day, so we were unable to park in the car park as it was full, and it was still full the next morning when I tried to move the car over to load the luggage - we were able to park on a side street just over the road to the left, but beware as I believe some areas are permit parking. We did drive straight past it, as coming from York city centre there wasn't a visible sign for the hotel, just for the restaurant. It was a very hot day, but they had provided a fan in the room, and we used the bar to buy espressos, which was a bonus. Breakfast was lovely, and we sat by the double doors leading to the garden, which was very beautiful.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Many thanks for your lovely review and I was delighted that you enjoyed your stay with us over the weekend. We do only have parking for forty cars and have 62 bedrooms and of course when a wedding is on we can guarantee some of the guests sneak in with their cars ... I was glad that you did find space on the main road however. I was glad that you enjoyed our breakfast experience - and our delightful gardens, I was pleased that the weather was kind enough to have the doors open! I hope we will have the pleasure of welcoming you back to the York Pavilion in the future - Kind regards Irene Cossins Proprietor

"Excellent hotel in Fulford, near York"

5
06/08/2017

Had a wonderful 2 night stay. Our room was called Singapore room and was furnished to the theme with bamboo patterned wallpaper and pictures of tigers. Delightfully eccentric. The room next door was called boogie woogie so I imagine that was a disco room! The full English breakfast was substantial and with delicious bacon and sausage, and very good value. You can walk into York or get a no 7 bus. A good base for a York break. Parking is available.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Bob - Thank you for your lovely review and I was delighted that you enjoyed your stay with us and liked the theme of the Singapore Room! Since Andrew and I have owned the hotel we have named the rooms after places, things and people we really love - you're right we both love to boogie! We look forward to welcoming you back to the York Pavilion on many occasions in the future - just book direct with the hotel to book a great room at the best price. Kind regards Irene Cossins Proprietor

"Handy location to visit York city centre"

4
06/08/2017

Just returned after three night stay. We were given a ground floor room in the courtyard and were more than pleased with the location. The bed was comfy and there was a powerful shower over the bath. Whilst having the usual toiletries and hairdryer, the room also had a fan and an iron and ironing board - really useful and saved having to go to reception to request. The towels were white and fluffy and the bed linen was of good quality. We had considered booking a hotel in the city centre but I'm so glad we didn't. There is a bus stop near hotel and we were into the centre of York with no hassle about where to park the car. (Most of city centre hotels either don't have parking or limited parking on a first come first served basis). This hotel has a fair sized car park and we parked there with no problem at all, even though there was a wedding taking place when we arrived. The breakfast was good with plenty of choice. We didn't eat in the hotel at night, so can't comment on that. If I return to York I will certainly stay at this hotel.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Lesley - Many thanks for your great review and I was delighted that you enjoyed your stay with us recently and found my team to be friendly and welcoming. We look forward to welcoming you back on many occasions in the future - just call the hotel directly to book your room and I promise a great room at the best price. Come back soon - Irene Cossins Proprietor

"Family run hotel with lots of character"

4
02/08/2017

A very busy weekend in York - this was the only room available and we turned out to be very pleased about that! The hotel is quaint - very picturesque. It is family run and great pride was taken in our comfort and our enjoyment of the stay. The rooms are clean although our room was particularly cold being at the far end of the hotel. A heater was provided which rectified this. The cooked breakfasts were excellent and the cold buffet area was amazingly well stocked. The decor is established and not trendy but that does not mean it was of poor quality more like quirky. A lovely stay in a lovely hotel. The walk into York is about 2 miles and takes a good 30 mins. Taxis are easy to come by on the way into town but be aware that taxis back to the hotel can be subject to a long wait if it is a race meeting or a festival is happening in the town center.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Debra - I was delighted to read that you enjoyed your stay with us recently and that my team were very attentive and friendly. Breakfast is my favourite meal of the day so I was pleased that you enjoyed it when you stayed with us. Do come back and stay with us soon - just ring the hotel directly to make your booking and we promise a great room for the best price. Kind regards - Irene Cossins Owner

"Lovely setting, picture postcard pretty but ....."

3
01/08/2017

A romantic weekend away with my wife started with a stay at the Best Western. It looks great and ticks a lot of the boxes but something is missing. Picturesque, full of character, with lots to look at however some areas need a makeover and our room needed modernising. Only ate breakfast there (which was adequate) so can't comment on lunch or evening meals. The problem is we didn't really want to stay for food and as I have already said something is missing. I wanted to give this a higher rating and I am sure that others will find what they are looking for but just not for us.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Nigel, I was sorry to read your review and disappointed that you thought something was missing. As a privately owned hotel it is really important to me that my team make every guests feel special and valued - so it is a shame when that doesn't happen. Do let me know when you want to come back to York and I'll make sure that your stay with us is extra special. Just call the hotel directly and speak to Matthew who will ensure that you get a great room at the best price. Please give us another chance - we will be better! Kind regards Irene Cossins Proprietor

"convenient to city and surrounding area"

4
28/07/2017

Looking for a hotel to explore York City and the surrounding area. This one suited us down to the ground. Room a little small but we didn`t specify so hey. Breakfast was excellent plenty of choice and freshly cooked couldn't ask for more. Downside no lift and no one offered to porter the suitcase also the bar was not very comfy with bamboo type chairs more like you would find in a patio setting. All in all a good choice.

"Tale of two bites"

3
27/07/2017

Pretty good hotel, attractive setting in nice on the outskirts of York, 10 mins by car or 30 mins walk. Good room overlooking a fountain, a little road noise but not intrusive, not compared with the next room shower at 6am, it really needs soundproofing. Best by a long way was the dinner, fillet Rossini, most excellent dinner I have had for a good while, and the wine was good too. My full English breakfast was almost cold, it ruined it for me but I did not send it back, I should have done, I regret that now, they should be told at the time, I guess it was too long waiting to come out. All in all I would return if in the area but would try for a hotel in the city but not likely to return to York as I've seen enough.

"The flying scotsman"

5
25/07/2017

Came to this hotel because it was just outside York and easy access to the city, lovely family run business, we were given a rather small room on the first night because the hotel was full due to a wedding, after a mention it was no trouble to be put in a much larger and better room, the meals in the restaurant excellent and staff very friendly, also anybody needing a elect car charger in the car park is free to use for residents, on the whole we would highly recommend a stay.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Geoff - Many thanks for your lovely review and I was glad that you enjoyed your stay with us and that my team made you feel very welcome. The electric charging point is a great asset to the hotel - and following the news today we'll need lots more soon! We look forward to welcoming you back to York and to the York Pavilion - just book with the hotel directly to get a great room for the best price! Kind regards Irene Cossins Owner

"Comfortable place to stay"

4
24/07/2017

Played golf at Fulford Golf Club and this hotel was chosen because it is conveniently close. The car park is a little snug but there is plenty of room. The reception was friendly and the facilities were fully explained. The weather was hot and humid so the fan in the room was very welcome. Food was good and served with a smile which did make for a pleasant evening. A most enjoyable stay and I would use this hotel again.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear John - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us after your golf at Fulford Golf Club. I was glad that my team made you very welcome and I have enjoyed sharing your comments with them. We look forward to welcoming you back on many occasions in the future - to make your bookings just call the hotel directly and I promise we'll give you a great room at the best price! Kind regards Irene Cossins Owner

"Over night stay on the way up country."

4
20/07/2017

On our arrival we received a warm and friendly welcome at this old coaching inn. We went to our room that was the Plan Room to find it was quiet and comfortable and overlooked the courtyard bliss. We found the plans interesting to the development of the hotel. We dinned in the former dinning room with a small but varied menu choice, and all well presented and cooked well. A varied breakfast choice that was first class. Would stay here again.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Gerald - Many thanks for your review and I was delighted that you enjoyed your stay with us at the York Pavilion. My husband and I have owned the hotel for over 30 years and do our best to ensure that any development is always sympathetic to the very beautiful Country House. We look forward to welcoming you back on many occasions in the future - just call the hotel directly to make your reservation and I promise that we'll give you a great room at the best price! Kind regards Irene Cossins Owner

"Short Break away"

4
13/07/2017

We arrived exhausted, after an 8 hour drive from the Sou h Coast. Were greeted with a friendly smile fro Tracy the receptionist, who kindly checked us in and booked our evening meal in the dining room that evening. Our room was very comfortable and clean with lovely ensuite bathroom, and super shower, all facilities for making tea/coffee etc,

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Beverley - Many thanks for your lovely review and I was glad to hear that you had a relaxing stay after a very long drive from the South Coast! I have shared your lovely comments with Tracy. I was glad that you enjoyed dinner with us - and look forward to welcoming you back - next time for a longer stay so that you can enjoy more of the beautiful City of York! Kind regards Irene Cossins Owner

"Disappointing...Bad Customer Service "

2
03/07/2017

Came in earlier this morning to enquire about breakfast. We weren't staying at the hotel but were passing by so we thought we'd pop in to see if breakfast was available as we were looking for somewhere to eat. We walked in and asked the young man on reception if the hotel served a breakfast for non-guests/members of the public to which he replied " Yeah. ..I think so". He didn't seem 100% sure so directed us round to the restaurant and said " just go ask in there.. it should be alright". Strange answer but we walked round anyway. We then stood for a few minutes in the restuarant waiting to be acknowledged by a member of staff. No sign of one until we were then approached by a member of the housekeeping team ( I know this as she told us) - carrying a whole pile of things and seemed up to her neck in work - who said she would go and get a member of restaurant staff. A young girl then came to us who i assume was part of the catering team and we made enquiries about breakfast again. She told us that the hotel do serve a breakfast usually but we'd missed it as they stop serving at 9:30. My friend and I both looked at the time and it was 9:32. We asked her if there was any chance they could still do a breakfast for us as it was only two minutes after time. She told us bluntly " no as she's ( presuming the "she" referred to is the chef?) has turned everything off now" I thought this was a bit quick of the mark as we were only two minutes after closing and I said jokingly" Well she sounds very eager" to which the staff member sharply replied " Well yes she is eager" ....???? Odd response to a customer I thought. Also bear in mind the fact that we'd spent more than two minutes just stood near the bar waiting for a member of staff. If we hadn't had to wait as long to be acknowledged we may have made it in time. We then left and went up to Ed's diner at the designer outlet where we enjoyed a lovely breakfast and excellent customer service. It's suprising really as I can see a clear difference in the hotel compared to when I had my wedding there 7 years ago. The customer service and organisation then were outstanding and the staff could not do enough for us or any of our guests. Furthermore i also phoned the hotel a few weeks ago to enquire about another matter and the person I spoke to on the phone was very vague and didn't seem to know much about where she worked. It seems the Pavilions standards have declined somewhat which is a shame as I used to think so highly of this hotel.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
I was very disappointed to read your review, and can only apologise that my Duty Manager didn't look after you better when you arrived for a chance breakfast one day recently. My trainee receptionist didn't know the answer and neither did my waitress - the breakfast supervisor or Duty Manager would have, but weren't present at that moment. I think we still have the very splendid quality of service that you enjoyed for your wedding seven years ago, it just wasn't obvious that morning so I apologise that people spoke out of turn and you didn't enjoy the Pavilion welcome that we pride ourselves upon. Do give us another chance - ring in advance so that I can put out the red carpet! Kind regards Irene Cossins Owner

"Good"

5
03/07/2017

This small country house makes a relaxing hotel right on a bus route to York making a visit to both historic York and the city shopping easy. Our room was comfortable with furniture that gave it a homely feel. Lots of power outlets for our IT and plenty of hot water for us but the bath did take time to drain. If you rather not eat in the hotel there is a pub a short walk both ways along the road.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Tony - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us. I have enjoyed sharing your remarks with my team who look forward to welcoming you back in the future. Just call the hotel to book and make sure that Matthew gives you a great room for the best price! Kind regards Irene Cossins Owner

"Nice hotel "

5
02/07/2017

This is a great hotel and very nice service. Check in was very easy and friendly. Rooms are nice with just enough to keep you going for the night. It's a old house and it truly beautiful. Breakfast buffet is just the basics needs but then how much can you eat, al the breakfast mains are on order and therefore fresh. Free parking and free wifi. About 15 minutes from the city center. Great stay!

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Anna - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us recently. Breakfast is my favourite meal of the day so we do a wide choice of the cold breakfast buffet with home-made muesli, compotes and yoghurts - and then the hot breakfast is always cooked fresh from the kitchen. I was glad that you enjoyed it too! Come back soon - just call the hotel directly to make your booking and Matthew will promise you a great room at the best price. Kind regards Irene Cossins Owner

"Breakfast "

4
30/06/2017

We have stayed here several times before and would recommend it. Very convenient for city centre and university. Nice room, king sized bed and good breakfast, husband loved the power shower. We hope to be back again in September.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Les - Many thanks for your great review and I was delighted that you came back to stay with us again! We look forward to seeing you again in September - when hopefully we will deserve a score of five out of five! Just make your booking direct with the hotel and Matthew will make sure that you get a great room at the best price. Kind regards Irene Cossins Owner

"My dream Wedding day"

5
28/06/2017

If anyone is looking for a Wedding Venue...look no more!! York Pavilion made my Wedding day magical. These are the exact words, sent via email to all involved. I wanted to thank you both from the bottom of my heart, for making my Wedding day so special, perfect and memorable. And although I panicked, last minute, and I couldn't have wished for any better reassurance from Karen, who also made my day magical. The planning and tables were absolutely perfect. And the whole venue fantastic. My only negative was, that the day ended. The whole of our guests were amazed by it all and totally enjoyed the hotels surroundings and found the food, to be delicious. Karen, thank you for everything, with your friendly, professional guidance throughout our day, made it spectacular and something we will never forget. Please ensure that the owners read my email, as they too, must praise the fantastic work you both do. And we hope to revisit York Pavilion in the near future. I highly recommended York Pavilion Hotel.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
WOW! Many thanks for your superb review - I was of course thrilled that your Wedding Day went just the way you planned it and that my team made sure that everything worked well from start to finish! We look forward to welcoming you back for many celebrations in the future - thank you so much for this amazing review - the Pavilion team are reeling from your wonderful praise. With kind regards Irene Cossins Owner

"My second home in York"

4
25/06/2017

Returned here for the third time, this time for four days. I just love the fact that the hotel has an individual and almost homely feel about it.Very friendly and attentive staff be it reception, bar or restaurant. Good food at both breakfast and dinner. Very handily location for both the City Centre and the main A roads. A ten minute bus ride every ten minutes at £1.80 makes getting into York very easy. Only negative for those who love air conditioning is that the hotel doesn't have any. It was very warm when I was there but the fan and an open window did the trick. Would like to see a fridge in the room as well. I shall return

"Lovely, quaint, country house hotel"

4
25/06/2017

We stayed 1 night for our wedding anniversary after spending the day sightseeing round York. The hotel is set just outside the city away from the hustle, bustle and hen/stag parties that were around the city centre. The setting makes it a lovely quiet location. There is an on site car park for guests. The hotel itself is beautifully decorated and dressed in a very traditional country style in keeping with the period of the property. Check in was quick and informative. We booked our evening meal in advance as apparently the dining room can become busy. The dining area is small and personal with a lovely atmosphere. The food was delicious. The rooms are elegantly dressed especially so for a 3 star hotel. There are several garden/courtyard areas which are nice to sit in weather permitting. There was a wedding party and a golden wedding party there when we stayed but as they were in function rooms we hardly noticed them and weren't disturbed by them at all. You can pay more for 4 star+ hotels but if you want a smaller, quieter more personal service I would definitely recommend the York pavilion. The house feels very historic and is much bigger than it appears from the outside. Overall we had a lovely stay and would definitely recommend it to others.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Congratulations on your first Wedding Anniversary! I was delighted that you enjoyed your stay with us and that you appreciated the atmosphere and style of the hotel. The Pavilion team is a great, friendly team and so it was good to read that dinner was delicious! Hopefully we can welcome you back for many more celebrations - just call the hotel directly to make your reservation - you'll get a great room at the best price. Kind regards Irene Cossins Owner

"Traditional hotel in Fulfird, York"

4
25/06/2017

We needed to find a hotel in York for 1 night to go to a family party. It was the weekend of York Races so many places were either booked, wanted a 2 night stay or were very expensive by usual standards. We found this hotel and read the reviews. It sounded very good so we managed to book directly with the hotel. Reception were very helpful and accommodating of our needs. We arrived to have lunch on the Saturday. This was a lovely meal for the price and in a beautiful dining room. Unfortunately we were unable to book in after the lunch so went on the local bus to look around the Designer Centre10 minutes away. Our room was on the ground floor and overlooked the pretty courtyard gardens. It was clean and a good size with traditional furnishings. Breakfast next morning was varied and plentiful. Hot food was cooked to order. We were very pleased with the hotel. It had a good sized carpark. We discovered Interesting history about John Barry the composer living there and on the Monday a Blue Plaque was unveiled on the wall of the hotel. This was a good find.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Many thanks for your great review and I was delighted that you enjoyed your brief stay with us and that we made you very welcome. I have enjoyed sharing your comments with my restaurant and kitchen team today - I was glad that you enjoyed lunch with us and also found the choice at breakfast to be plentiful! Hopefully you will come over and see us again a little more often now you have discovered the York Pavilion - just call the hotel directly to make your booking so you get a great room at the best price. Kind regards Irene Cossins Owner

"Good location"

4
24/06/2017

Only stayed one night and did not use restaurant as we were meeting people in York. We found the staff very pleasant and the hotel reminded me of the old Crest Hotels. Would recommend for conveniance and location.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Many thanks for your review and I was so pleased you enjoyed your stay with us. Come and stay longer next time so that you can experience our great restaurant and a little more of the delights of the City of York. We look forward to welcoming you back - just call the hotel to make your booking direct next time and I promise you a great room at the best price. Kind regards Irene Cossins Owner

"Lovely Old Hotel"

4
20/06/2017

This hotel is in a lovely historic building, check in was very quick and the staff was very friendly. Room was a little small but the bed was comfortable. It was very warm while we where there but they had a portable fan in the room. Bathroom was roomy and there was plenty of hot water. We walked in to York (1/2 hr) it was a nice stroll. We really like how quiet this hotel was a little further away from the tourist area. There is a nice restaurant in the hotel. We where only there for the one night and had a nice breakfast in the hotel that morning . Serve was a little slow but the food was delicious.

"Honeycomb, of course!"

5
19/06/2017

I had a lovely stay at the York Pavilion on the eve of a job interview and was placed there by the University, so glad they chose such a charming place. The reception staff were kind enough to accept and hold a parcel for me that was ready for collection at check-in; provided great travel advice before I arrived and had a taxi waiting for me when I needed one. I enjoyed the garden on the left by the bar, with the quirky owl and the new herbs and potted plants and had a great dinner out there on a warm summer evening. I had a simple salad with langoustines and another dish with peas, edamame and sliced radish with cheese curdles - I wasn't sure what to expect but it was finely prepared, well presented and delicious; there was also a mystery flavour which the kind and hospitable bartender (Jack?) let me know was local honeycomb! Breakfast also included fresh chilled homemade yogurt with fresh make-your-own muesli and fresh compote - it's really in the detail, the kitchen definitely shouldn't be underrated! All in all a cosy oasis outside the bustle of the town centre (short ride on bus directly to train station and town centre).

"Nice hotel"

4
17/06/2017

Arrived early, went to reception to let them know i was leaving my car in the car park and would check in later as we were getting the bus into york, I was surprised when they said the have a room ready if I want to check in now We are in are late sixties the room was up lots of narrow stairs ,with twists and turns. We were in the attic . No wardrobe. saniflow toilet and a really small shower unit ,you do not want this room 16 . Told James on reception and was giving much better room with a bath which I had asked for. That apart my stay was lovely the room was really nice, it's a lovely hotel and the breakfasts are great.

"Nice hotel a little out of town"

4
14/06/2017

Nice hotel a little out of town but we walked to the town centre in about 45 mins. The hotel is a nice place to stay with friendly staff. Would stay again. Good free parking. Restraunt for breakfast was good with friendly staff.

"Very warm welcome"

4
12/06/2017

I picked this hotel for my two night stay as we had booked up on the northern belle train, Hotel very clean, good menu, red hot water on tap, good food {having said that my lamb was tough} but very tasty the service was second to none and all staff we met were friendly and very professional I had room 19 on ground floor good clean room, but it never is all good ,?? noisy floor boards in room above, yuk, and beds although very clean had seen better days. I would recommend the Pavillion to any one visiting York park and ride just outside gate, and I would certainly use it again.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear William - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us and that my team made you very welcome. We look forward very much to welcoming you back next time you want to visit our beautiful city - just book with the hotel directly to get a great room at the best price! Kind regards Irene Cossins Proprietor

"Comfortable and convenient"

4
12/06/2017

Stayed at the York Pavilion after visiting the nearby Outlet village and wanting to spend some time in York. The Hotel was convenient to both with a free car park, only a £6 taxi fare away from town. The hotel is country house style, offering comfortable, lived-in accommodation with friendly staff, spacious dining rooms and good value food. Bedroom was quiet, affording a good night's sleep in a good sized bed. Good spacious shower was a welcome addition. Like happily stay here again

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Many thanks for your great review - and I was delighted that you enjoyed your stay with us and that my team made you very welcome. We look forward to welcoming you back on many occasions in the future - just call the hotel directly on 01904 622099 and we'll make sure you get a great room at the best price! Kind regards Irene Cossins Owner

"A little jewel away from the crowds"

4
11/06/2017

We were spending time with family over the weekend so decided rather then drive home we had arranged to stay overnight in York and had booked an apartment. Car parking was slightly difficult as there was a wedding on but my partner is a good driver and managed to get the car parked in a small space. Check in was good and receptionist was very professional and helpful. What a lovely surprise on entering the apartment, it was all one could ask for. Clean, a good size although the sofa bed was a tad uncomfy as a sofa. We had a busy day walking around York and then the National Railway museum and we didnt fancy going to the hotel bar, so we got a couple of beers and watched tv. There was an excellent power shower and the towels were nice and big. The bed was so comfy and if we hadnt arranged to meet the family early I would have been happy to stay in bed later. Although we were in the apartment we booked to have breakfast and oh what a breakfast it was. Set in a beautiful room, with great staff and the choices to eat was fantastic. One thing I would like to suggest, although the living room had a dimmer light switch I would so much prefer a side lamp. Thank you so much for a great stay.

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Yas - Many thanks for your great review and I was delighted that you enjoyed your stay with us recently in one of our apartments - I will take time to go and sit on the sofa bed - I have always found them really comfy but now need to check again! Breakfast is my favourite meal of the day so I was glad that you enjoyed the variety which we offer here. I look forward to welcoming you back when you next up with family - just call the hotel directly to reserve your room and we promise a great room for the best price! Kind regards Irene Cossins Owner

"Charming York option"

4
11/06/2017

Stayed here for a work related event in June 2017. Number 1 attribute of the hotel by far was the staff - very friendly and professional and above all welcoming. Room was at front of the property and despite being on the main road side of the hotel there was little or no noise from traffic. In the morning there was a great freshly cooked breakfast option and the very generous coffee pot was much appreciated to set me up for the day! As with all Best Westerns it had an intricate but charming layout and each room is unique so it certainly has character. There was a lovely little courtyard area too and a lounge that despite looking like the communal area of an old people's home was very pleasant!

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Chris - Many thanks for your lovely review and I was delighted to learn that my team looked after you splendidly during your stay with us - they are very valued by me as they really do put professionalism and hospitality first! I have enjoyed sharing your review with them. This is a special time of year at the hotel with lovely Courtyard areas for lunch, afternoon tea or drinks before dinner! It's very relaxing! I hope we will have the pleasure of welcoming you back on many occasions in the future - just call the hotel directly to make your booking and I promise a great room at the best price! Kind regards - Irene Cossins Owner

"Nice hotel but not value for money "

3
08/06/2017

Stayed in here for the weekend, 1st time in York. Nice walk along the river into York (approx 30 mins). Very little choice in restaurant so didn't eat and barely drunk due to lack of staff (wedding guests had priority). Room was clean but noisy and had little sleep due to road & wedding guests.... Nice hotel but disappointed considering how much we paid & no breakfast!

"A great hotel"

5
03/06/2017

The York Pavilion Hotel is situated about 20 to 30 minutes walk along the main road to York and this will lead you more or less to the town centre. It is far better though to cross the other side of the road, walk for about 10 minutes turning left and make your way along the made path along the river. It takes longer, us about 40 mins but a lovely amble. I am sure you will not get many cities with such a beautiful approach. Anyway back to the hotel, where my wife and I stayed for one night Friday the 26th May. Our immediate impression was 'Wow, what a great place for a wedding' only to see a wedding arrival. Other reviewers have left enough excellent pictures for you to get a feel of the place. But what really makes a great hotel is the staff. My wife and I found them wonderful and friendly. The bar area is a nice relaxing area to have a drink, before having dinner in the restaurant. The meal was excellent and I am surprised that the hotel has not got an AA red rosette for its standard. It was that good in my opinion. I hope to go to York again and this is the hotel I would stay in.

"Excellent stay at this hotel"

4
02/06/2017

We stayed here for three nights and had a great time. We couldn't fault the staff on reception or the restaurant staff. The public areas were lovely and the breakfasts amazing. There were lots of shady places to sit outside and the hotel was only a short distance from the centre of York -£6-£7 by taxi. The only improvement would be our room which was a bit tired and the bathroom needed updating. But it was comfy and quiet.

"Our Wedding"

5
28/05/2017

This hotel was nothing short of excellent! I'm sat here the morning after the wedding and I genuinely cannot think of a single thing that the hotel staff didn't get perfectly right. Anyone who knows me would happily tell you I always find something wrong, well not in this case. We knew our wedding day would always be special but the hotel staff went above and beyond to make sure our day ran perfectly. The events staff (Shannon and Karen) had clearly done their homework and listened to what we wanted in the pre wedding meetings. The venue may have a 3 star rating but that really doesn't do this hotel justice. When we were selecting a venue we visited loads but the instant that my (then fiancée now wife) took a seat in the residents lounge whilst we awaited our pre arranged meeting to discuss options, we were sold..the hotel feels so well run but has a comfortable homely feel. Overall if anyone is looking for a wedding venue or just a hotel for a weekend away I would highly recommend this one.

"Delightful hotel!"

5
25/05/2017

We arrived a little early for check-in, but our room was ready - a bonus! We were shown to a delightful room on the ground floor with doors leading out onto a terrace which, although not completely private, was a delight - particularly as we arrived in sunshine! The room was on the small size but beautifully decorated and very comfortable - the bathroom also a little "cosy" but very clean and quite adequate. The breakfast was lovely and well served, likewise the two dinners we had - quite delicious on both evenings. The service is exemplary, all the staff very well trained! There is good parking and, although not in the middle of York itself (a bonus from a noise point of view) is on a bus route right into the centre of York. This is a very attractive hotel and would be wonderful for a wedding!

"Comfortable Quiet Room"

4
23/05/2017

We booked one of the apartments here and found the room to be very quiet and comfortable. We enjoyed the extra room to relax in and to eat our own breakfasts. Location is OK, but a bit far from the walled center of town. Note that the apartments are across the street so it is a little hair-raising to cart one's luggage across the busy road. And the kitchenette is very basic, not suitable for preparing a meal. There is an electric tea kettle but no coffee pot.

"Wedding and accommodation"

5
23/05/2017

Thank you for a wonderful weekend. The room we received was excellent including an unexpected upgrade. Food all weekend was lovely. 2 tiny criticisms are about the temperature of the room and the scrambled egg. The room despite having the fan going all day and night the room was still tok warm. The scrambled egg was bland and powdery but to the hotel's credit when we requested different eggs the 2nd morning this was provided with excellent service and a smile. The wedding on Saturday afternoon and evening was no exception. All in all a wonderful weekend - thank you

"What a find for Lunch!"

5
23/05/2017

A friend and I visited the Pavillion for lunch. We were looking out for somewhere to have a light lunch and spotted a sign saying '2 courses £10'. What a revelation! Really good car park. Proper table linen, beautiful setting and lovely, attentive staff. The menu wasn't huge but a really good selection, cooked and presented so well. We were only here for lunch so aren't able to review the hotel but if it is up to the same standard there could be no complaint. We will definitely be here again.

"Lovely hotel"

4
13/05/2017

Enjoyed my stay here, my first time in a Best Western hotel and would recommend them. Lovely inside and nicely furnished. Good size rooms and good bathroom with excellent shower. Freshly cooked breakfast and good selection of continental. Only thing that lets it down is the scrambled eggs are bought in and not freshly cooked which was disappointing with lovely smoked salmon but would definitely stay again and just ask for a poached egg instead !

Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Dear Sara - I was delighted that you enjoyed your stay with us - but horrified that you would think that our scrambled egg was anything other than freshly prepared. I promise that our eggs are fresh arriving daily from our Yorkshire producers ... so next time you come back do give our scrambled egg another chance ... you'll love it. Welcome to the Best Western brand - I think what makes us special is that we are all privately owned and operated so we have lots of personality! Come back soon - just call Matthew in Reservations to make your booking direct with the hotel and I promise a great room at the best price. Kind regards Irene Cossins Owner

"Yet another great stay."

5
03/05/2017

Again, I have been thoroughly looked after by the staff at The Pavilion hotel in York. A special thank you to Rebecca Hocknull and Amber George, who looked after all of my needs, when I dined in the restaurant, along with the chef, who yet again, provided me with a fantastic meal. A thank you has to go out also to Craig and Tracy. Dave :-)

"New menu!"

5
03/05/2017

Just finished a two course meal at the Pavillion fulford. Garden herb gnocchi and the oven roast chicken in red wine gravy! Awesome awesome awesome. Chunky chips and a cafetiere on the side. Friendly prompt service in a beautiful surrounding. Honestly couldn't ask for more. And the whole thing comes in under 15 pound. Might have to see if they've a free bed!

"Return Visit"

5
25/04/2017

We returned to the York Pavilion Hotel again last weekend for an overnight stop for family purposes. This is the 3rd time we have stopped since the beginning of last November and find the excellent people, quality and value for money consistently still the same. We are greeted as old friends, the room was spacious, clean and provided plenty of hot water, The shower was great and the provision of bath sheets was first class. The restaurant dinner was fantastic, try the duck or Sea Bass, a really fine dining experience. The service at the tables is excellent, Thank you to Amber and Sean for their attention to detail. Breakfast was served professionally with a great choice of either a full English or Continental being available. Thank you again for another stay and we look forward to returning again in July

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Frank - Many thanks for your great review and I was delighted that my team made you very welcome when you stayed with us recently - thanks too for the special mention of Amber and Sean in the restaurant and I was so pleased that they looked after you so well and that you enjoyed both dinner and breakfast with us. Don't forget you can always book directly with Matthew in our Reservations office - who will make sure you get a great room at the best price - and always still enjoy your rewards! We look forward to welcoming you back in July - Kind regards Irene Cossins

"Wedding venue - organization - cleanliness standards"

2
24/04/2017

Attended niece wedding on 23rd whilst looked nice as weather great was not really up to standard. There appeared to be no organised timings so sat round a lot waiting for meal to start, then took about hour and half to turn room round for evening reception. When evening food put out in an other room only by chance someone passed by and saw it, same later when cake put out. Worse still was at 7 someone went into men's and found that someone else had soiled floor and spread it all over. This was reported straightaway to reception but by time we left at midnight it still had not been cleaned and toilets still in use. Also booked an apartment no mention at time of booking it was not actually in hotel but across very busy road.

"A warm welcome awaited us at the York Pavilion Hotel"

5
21/04/2017

A wonderful hotel, comfortable bed for a great nights sleep followed by an amazing breakfast experience! The staff were extremely friendly and helpful. Dinner on the restaurant was wonderful with a relaxed atmosphere and delicious food.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review and I was delighted that you enjoyed your stay with us at the York Pavilion and that my team were extremely friendly and helpful. Breakfast is my favourite meal of the day so I was glad that you enjoyed what we have to offer - we try to make it different and interesting all the time. We look forward to welcoming you back on many occasions in the future - just call the hotel directly and we'll make sure you get a great room for the best price! Kind regards Irene Cossins Owner

"Great stay"

5
18/04/2017

We stayed here for a easter break and a great stay we had we was welcomed in and a quick check in ,room was clean ,cosy ,comfi large room nice clean bathroom ,great touch we had a easter egg in room which we enjoyd .breakfast was best we,ve had nice selection of food and u can order off the menu aswell .the bar is nice and cosy ,good selection of drinks and otter ale ,try the rhubrab gin and tonic good value .nice easy stroll into city about 20mins or 25mins if u walk by the river ,overall great stay would recommend to all

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Jack - Many thanks for your review and I was delighted that you enjoyed your Easter stay with us - it's the first mention we have received about our Easter egg so I was particularly pleased that you enjoyed your treat! Thank you for your five out of five review - we look forward to welcoming you back to our beautiful City soon. Just call the hotel to book your room directly and I promise a great room at the best price. Kind regards Irene Cossins

"Nice, well managed, comfy, great atmosphere"

4
18/04/2017

This hotel in a quaint building oozes solid stylish English cosyness. Wonderful breakfast, buffet and full cooked English breakfast with lots of choice. Attentive service. Bit difficult to move luggage from the large free parking space to the rooms, no lifts. Good sleep quality, nice bedding. Bit moldy bathroom, in need of service and a fresh lick of paint.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was glad that you enjoyed your stay with us and enjoyed a good night's sleep and a great breakfast! The hotel is like the Forth Road Bridge and our team of decorators work through the rooms and then start at the beginning again! We really value your comments and hope that you will come back and stay with us again. Just book with us directly and I promise we'll give you a great room at the best price. Kind regards - Irene Cossins

"Easter treat"

4
17/04/2017

Booked two rooms for Good Friday just the day before travel. Hotel offered free on sight parking which was important as York city centre is very busy and expensive to park. We arrived approx 5pm and we're lucky to find just about the last available space. Reception was efficient and friendly and we were directed to our rooms on 3rd floor at front of hotel overlooking the main road. No lift available and after impressive panelled main staircase the last set of stairs were narrow and steep but we had been offered help with bags. One room was larger than the other but main difference was height of ceiling, the lower one making the room feel a bit cramped and the wooden sash windows did nothing to keep out the traffic noise from the road. The larger room next door had secondary glazing which helped. Both ensuites were adequate with shower & toiletries and tea/coffee and biscuits in the bedrooms. We walked along the main road into town and then cut down to riverside which was a very pleasant walk - took approx 30 mins. York is a wonderful vibrant city and we returned much later fed & watered to the hotel to comfortable beds & good nights sleep. Breakfast next morning was quick & efficient service & we enjoyed cereals, fruit, yogurt & juices from a separate help yourself area followed by full English cooked to order and scrambled egg with smoked salmon, tea & coffee. The head man who appeared to be in charge made sure everything ran smoothly. This hotel is full of character with several comfy inviting public rooms to relax with the papers etc. Well done York Pavilion hotel and staff.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review and I was so glad that you enjoyed your Easter breakaway to York and that my team made you very welcome. I agree with you about the stairs up to the third floor, but these rooms are in the original house built in 1795 - so I think that the final staircase would have been up to the servants quarters! Luckily the rooms don't reflect this! I am glad you had a good night's sleep and that breakfast was a real treat - it really is my favourite meal of the day so I was glad to read that you appreciated the choices that we offer. I hope that you will come back and stay again in the future - just call the hotel directly to get a great room at the best price. Kind regards Irene Cossins

"Very nice stay!"

4
17/04/2017

We stayed for one night while taking a visit to York. The hotel from the outside was gorgeous with lots of wisteria and beautiful gardens. Had a great welcome from Matt who was very friendly, thorough and helpful. Matt gave us a recommendation for dinner which we took up and we had a delicious meal at the Yak and Yeti in the town. We had a very large room (no.40) which had views of the lovely garden and also a balcony. The only feedback is that while everywhere was spotlessly clean I found the room and parts of the Hotel very dated. Some of it just looked a bit tired to me and could do with some brightening up like the room we were in. Have to say though that the bed was one of the cosiest ever and both slept like babies. Breakfast options were superb! Such a variety and the breakfast buffet area was fab. Very modern. Overall a great stay but just think the Hotel needs a lick of paint and some extra modern twists to it.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Sarah - Many thanks for your great review and I was delighted that you enjoyed your stay with us and that my team made you very welcome, particularly Matthew on our reception team. The hotel is like the Forth Road Bridge - the minute we have finished redecorating then it's time to start again, so I promise that I'll put Room 40 on the top of the list! I was glad that the bed was really comfortable - I put a good night's sleep at the top of the list alongside a great breakfast! I look forward to welcoming you back to York in the future - just call the hotel directly and we promise a great room at the best price. Kind regards Irene Cossins

"Relaxing , Friendly and Welcoming"

5
16/04/2017

Having stayed here before I nonetheless was pleasantly surprised by the warm and friendly welcome , despite being such a busy time of year. The staff were warm friendly and helpful, the room was small but cosy, the bed comfortable and quiet. Despite being above the bar area. The 2 breakfasts we had were well layed out, displaye, fresh and the cooked orders hot and tasty. The coffee was fresh and hot! We used the bar in the evening and again the staff were friendly, with a good range of beers, including local brews. The car parking was adequate and I felt happy leaving my car there safe and secure. We used the bus during the day.!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Barbara - Many thanks for your lovely review and I was delighted that my team made you very welcome and that you enjoyed your stay with us. Breakfast is my favourite meal of the day so I was pleased that you found it good too! It really cheers me up when we score five out of five - thank you so much! We look forward to welcoming you back next time you come to York - just call the hotel directly to get a great room at the best price. Kind regards Irene Cossins

"Anniversary stay"

3
12/04/2017

This hotel is clean and comfortable on the outskirts of York. A good 40 minutes walk from the centre which was a bit too far for us when we wanted to stroll around the city and not spend time walking along the Fulford Road which is one of the main roads into York and not especially attractive. The staff were friendly and the breakfast was excellent. We were in Aunty Marjories Room which was a superior room. We opted to spend extra and were a little disappointed about the size of the room and the balcony had a number of room leading onto it which made us feel a tad insecure. We booked through booking.com. I would suggest you check the hotel website prior to booking as we could have secured a better deal booking direct. As a result felt the hotel not particular good value especially as there were probably better rooms available at a cheaper rate.

"Great hotel "

4
04/04/2017

We stayed here for the weekend for my husbands birthday, all the staff are very friendly and welcoming,Our room was in need of a little TLC but other than that our stay was great and we would recommend it to anyone. The breakfast menu is amazing!!! The only negative is that they tried to over charge us for our room but luckily I had my conformation email with us to prove the original price when booking . !!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Kate - Many thanks for your review and I was delighted you enjoyed your stay for your husband's birthday - and that every member of my team made you very welcome. We look forward to welcoming you back many times in the future - just call the hotel directly and speak to Matthew who will make sure you get a great room at the best price. Kind regards Irene Cossins

"Excellent hotel just on outskirts york"

4
30/03/2017

Stayed here numerous times , excellent location 5 mins from centre of York and only a couple mins from main A64 ring road , hotel is well run , Breakfasts are excellent freshly cooked high quality and cold Buffett too as good as any ware , rooms are quite individual some are a little small but all in all would highly recommend

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear James - Thank you so much for your lovely review and I was delighted that you enjoy staying with us regularly and so glad that you appreciate our lovely breakfast selections! It's my favourite meal of the day so I was pleased that you enjoy the choice. If you have a favourite room, just book directly with us next time you want to stay and we'll make sure you get the room you like best at the best possible rate! Kind regards - Irene Cossins

"short break"

4
29/03/2017

We stayed for a weekend to see friends in York and go to the theatre checking in was really easy and quick food was good and the service in the lounge and excellent the room was comfortable and spacious and nothing is too much trouble for the helpful friendly staff we asked for them to arrange a taxi and the service was very prompt will go back again

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Paul - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us recently. I was so pleased that my team made you very welcome - they are a very special bunch! We look forward to welcoming you back on many occasions in the future - Kind regards Irene Cossins

"an enjoyable visit"

4
26/03/2017

We visited here for a short break and were pleased with our choice. From the moment of booking to end of our visit the staff were very friendly, helpful and efficient. We asked for a quiet room and had one at the back. It was light airy and clean. We enjoyed the breakfast and bar meals. The public rooms are attractive and a nice lounge where you can have tea/coffee and read newspapers. .

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Ben - Many thanks for your lovely review and I was delighted that my team made you very welcome when you stayed with us recently. Breakfast is my favourite meal of the day so I was glad that you enjoyed the wide selection that we offer! We look forward to welcoming you back on many occasions in the future - just call the hotel directly to make your booking and I promise a great room at the best price! Kind regards Irene Cossins

" Birthday weekend "

5
27/11/2016

This hotel is fantastic the room was lovely. The evening meal was fabulous the steaks cooked exactly to our taste. Staff were friendly, the breakfast hot and plentiful. Will stay again loved it. Jacky Crossley

"Recent visit Nov 2016"

5
27/11/2016

Recently visited here Nov 2016. Nice room, but the bed and particularly the pillows were far to soft and uncomfortable, not a good nights sleep. It was a sani toilet/plumbing a little noisy. Other than that all good.

"Fantastic wedding venue"

5
27/11/2016

I visited for a wedding and was blown away by the hotel and it's wonderful staff. It was a very long day with the ceremony at 10.30am but nothing was too much trouble and every need was catered to. The rooms were immaculate and the food was all delicious. The resident DJ was bonkers but brilliant and the whole event was fabulous.

"Always looked after and cared for."

5
24/11/2016

I've been coming to this hotel for over ten years and they have never let me down. The staff have always been kind, caring and welcoming. The managers Paul and Mark have always made sure that they do the very best, with the challenges that I have set them and the staff and they have surpassed my expectations every time. The rooms I have stayed in have always been clean, tidy and nice to stay in. In the ten plus years I have been coming to this hotel, I have never had a problem with anything and I would strongly recommend you stay in this lovely hotel. :-)

"Beautifully decorated and great customer service"

5
23/11/2016

I found this place randomly and wow was it a great choice. Perfect location not too far from where we wanted to visit and a beautiful hotel inside and out. Very reasonably priced too. Also they do a nice extra of a bottle of champagne and chocolates waiting for your arrival if you have a special occasion. Would visit again.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your great review and I was delighted that you enjoyed your stay with us when you stayed for a special occasion recently. I was glad that you had a great time and we look forward to welcoming you back many times in the future! Just call Matthew in Reservations to make your booking directly with the hotel and I promise you'll get a great room at the very best price. Thanks for your lovely review - Kind regards Irene Cossins

"Great place!"

5
21/11/2016

We visited York for our anniversary and stayed at the hotel for two nights. The staff were attentive and extremely friendly. The hotel is tastefully decorated to maintain a traditional feel with a contemporary finish. The room (a converted stable) was perfect. Although not directly in town it's only a 5 minute drive to the centre so you're not overly inconvenienced. Will certainly lay be recommending this hotel.

"Palacios Pavilion."

5
21/11/2016

A fantastic experience staying for an overnight at the Pavilion. The building is a magnificent Georgian building. Our bedroom was very spacious, very well equipped with t.v., Coffee making facilities, beautiful, comfortable four-poster bed. The room even had access to a fabulous balcony, which we could not use as it was winter, but it overlooked the garden which in summer must look beautiful. The bar area was cosy, restaurants elegant. The staff all very friendly and efficient. The breakfast was very well presented and very filling. We will be returning.

"A bit dissapointed "

2
21/11/2016

The hotel is in a lovely old building with lots of character. The team at the hotel were super friendly and helpful. The award winning breakfast was very enjoyable. The bed was comfortable and the room nice and warm on a cold night. The hotel is well located either an easy walk into the York CBD and attractions or on the Park'N'Ride #7 bus which pulls up opposite the hotel. My dissapointment comes from the dirty towel that was in room. The staff were great in dealing with it, taking ownership and apologizing, but ive never come across this problem before.

"Afternoon tea "

5
20/11/2016

Went for afternoon tea on the 20th Nov with my mother. Fantastic food!! The manager on duty was very attentive as were the staff. Tea was served promptly, followed by a well presented and tasty afternoon tea! Would definitely recommend. Also, it was lovely to see the owners sitting having lunch and chatting with those having their dinner!

"Our first visit..."

5
20/11/2016

It was our first visit to York to visit our daughter at university. We liked the sound of the hotel on the website but our stay far out weighed our expectations. The hotel staff are very polite and professional, especially Mark Leatherbarrow our waiter. We were upgraded free of charge to a suite room and were delighted with the old world charm yet modern facilities. The restaurant is not to be missed. We plan to visit in three or four months to see our daughter and definitely will be back.

"Traditional style hotel"

4
20/11/2016

Stayed here some years ago and enjoyed our stay so decided to go back. Unfortunately for us the weekend we chose was the start of the Christmas markets and so York was very busy. The reception staff were efficient and allocated us room 53 on arrival. The room was quite small but as we were getting it on our points we decided to try it. Unfortunately the central heating wasn't working properly and they had to give us a small heater. The t.v remote too didn't work but it only needed new batteries. That night though we spent a noisy night, when apparently a extractor fan from the kitchen was kept on till 11.50 pm and started again at 6.45 a.m. In addition there were folk clumping up and down the corridor during the night. We were going to go home but asked the hotel if they had another room we could move to. The manager showed us room 32 and we moved there. The room was very nice and quiet. All the staff we met at the hotel were lovely and friendly and we were met every day with a smile from them all . Breakfast was great with a good choice of items and served well. We did not eat at the hotel in the evening so could not comment on the food, but the dining room was nicely decorated. So despite the initial problems we would stay there again. Transport is great, you can pick up a park and ride bus outside the hotel which takes you to the city, railway museums, castle museums etc. They run every ten minutes and are free if you have a senior bus card. York is a brilliant city and has so much to offer.

"York weekend away "

5
20/11/2016

What can l say what a super old place to stay bursting with character we had a lovely comfortable Room very clean very old fashioned but that is the old character of the place we did not eat dinner there So l can't say what it was like we had breakfast really good super choice plenty to eat we had a drink in the Bar on Saturday night which was nice we spent the day in York shopping and eating out plus a bit of sightseeing all I can say is stay at the York pavilion we got a good offer for the weekend so look around l would definitely recommend This old gem to any one

"Splendid Traditional British Hotel, Excellent! "

5
17/11/2016

Much enjoyed my short stay at the York Pavilion Hotel, a very pleasant and well appointed room with an excellent, powerful shower and thick, fluffy towels. Proper Yorkshire Tea and engaging, polite and hospitable staff. The hotel is a lovely extended, historical house with traditional, period decoration and has a very comfortable layout. There is free parking and free Wifi, although, away from the main building the connection can be poor. The hot breakfast is served to order, I particularly enjoyed the scrambled egg with smoked salmon, the coffee was also very good. In an adjacent room are a selection of cereals, fruit juice, fruit, bread and pastries etc, all very agreeable and something for everybody. A selection of newspapers would have made it perfect. In sum, a delightful, we'll run hotel that would be my first choice on visiting this fabulous, historical city, thank you.

"RECENT VISIT 10 NOVEMBER 16"

1
16/11/2016

A first class Hotel , very caring people and the quality of the room , restaurant, food and value for money was excellent. Very flexible to accommodate issues such as a change in our room from originally booked to accommodate facilities to meet my wife's needs eg recovering from a recent major shoulder operation The attentiveness of the people was first class. unable to fault the hotel and whilst there we booked and paid in advance for a further visit in December. .We will certainly use this establishment for all our future trips to York . The management and staff have created a hotel to be very proud for the service and quality delivered, thank you.

"What a difference from my last visit!"

5
15/11/2016

After writing a scathing review after staying at the York Pavilion hotel almost a year ago, I was booked into the hotel again by my company and I'm pleased to announce that this stay was far better; in fact, it was pretty much perfect. The staff were all extremely helpful and attentive (unlike the indifference I experienced last time) and nothing was too much trouble. The room was well appointed and comfortable with a large four poster bed and an excellent shower, as well as tea & coffee making facilities. Dinner was excellent and breakfast delicious. The whole stay was enjoyable and good value for money. The hotel has been redeemed in my eyes and I'd be happy to stay there again.

"Leisure trip"

5
15/11/2016

I took my Mum aged 86 with me when we had reason to stay in the area. I booked a room with a shower cubicle specifically for Mum and I was given a room next door. Staff were extremely helpful on booking, then arrival and showing us to our rooms. The rooms were not overly big but perfectly adequate for our needs. The rooms were clean and bedding spotless. Mum was very impressed with the help she received with her case, etc on arrival. We ate in at the restaurant and had a very nice meal with good portions. All in all a very comfortable stay and welcoming staff and good service. I would definitely visit again. Thank you for the kind attention.

"Beautiful hotel"

3
13/11/2016

Beautiful building ..really welcoming helpful staff .. nice room .. good breakfast & on sight parking only real down side was the room we had the bathroom had a extra loud fan that we couldn't turn off just meant we both had a really bad sleep Still would recommend a visit

"Best this year"

5
12/11/2016

We have stayed in five 3 or 4 star hotels this year-three in France, one in Italy and the York Pavilion. The York Pavilion stands "head and shoulders" above the rest; all the staff were friendly, polite and helpful, the accommodation is warm and comfortable and the food , both breakfast and dinner , is exceptionally good. Although not in York, access to the city is very easy by way of a bus service -buses stopping outside the hotel and running every ten minutes (and free if you have a concessionary travel card)

"York Pavilion"

4
07/11/2016

A lovely hotel full of period features. Very tasteful décor with furniture you would happily have in your own home. Lost a point or two for tired carpet & rug and very squeaky floorboards however this only slightly detracted from a gorgeous room.

"Best Westerns are great!"

5
05/11/2016

I've never been let down by a Best Western and the York Pavilion was exceptional. Friendly great service, well priced with well appointed good sized rooms with very comfortable bed. Breakfast was very good and I always feel like booking a Best Western first as last - Thanks

"Four-Poster Bed and Great Food"

5
02/11/2016

First this place is NOT in York but a 10 minute bus ride away. Beautiful hotel with car park that quickly gets full. We had ordered room with four-poster bed, on first floor (no lift). Bed was VERY high, no problem for me but partner was almost too small. Largish bedroom and down a few steps to a large bathroom with shower in the bath. Due to the frequent arrival of groups of varying numbers it was a bit of a lottery of where we ate our meals, both evening dinner and breakfast, but this in fact made it more interesting and quite exciting. We stayed four nights and ate primarily from the specials menu. EVERY meal was delicious but I really recommend the fish. Breakfast was also excellent with a cooked breakfast cooked to order. Just wish they had a wider choice of bread and yoghurt, but that is a personal preference. Staff were all terrific. Highly recommended.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Vic - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us. I am glad that my team made you feel very welcome and cared for. We have a couple of "high" four posters - but we do have half a dozen others so when you come back just call Matthew to make your reservation and I promise we'll allocate one which is even more perfect at the best rate. Thanks for your lovely comments about your dinner and breakfast - Chef and his Brigade were glad to see that you had enjoyed their offerings. We look forward to welcoming you back on many occasions in the future - Kind regards Irene Cossins Owner

"Five star service"

5
01/11/2016

We booked this hotel because of its inviting Sunday offer and because we had stayed before. I remembered the warm and inviting lounge and relaxed bar, but the standard of food seems to have shot up! A superb selection at breakfast and a fabulous choice at dinner, which was well presented and tasted even better. The bedroom was cosy and quiet and came with a very good bathroom. All the staff, from reception to the bar and restaurant were friendly and polite and made a one night stay extra special.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review and I was delighted that my team made you very welcome when you stayed with us on Sunday. It was good to hear that you think that the food has got even better both at breakfast and dinner - and that your bedroom was cosy and quiet. We look forward to welcoming you back on many occasions in the future - Sundays are always the best value particularly with our special online offer when booked direct with the hotel. Kind regards Irene Cossins Owner

"Beautiful, friendly hotel in a good location on outskirts of city"

4
31/10/2016

I visited this hotel with my wife and 10 year old daughter during half-term break in October. Beautiful old building with approx. 60 rooms, free onsite parking, and great hospitality. All staff were very friendly and welcoming without exception. Room was very clean, bed fantastic, breakfasts excellent - but don't go down too late when it's busy. Booked via Booking.com for 2 adults and a child but went through as a double room only. Reservations manager very accommodating in waiving fee for extra bed to meet website's promise, but will book direct next time as will definitely be going back next year to enjoy the rest of the delights of this beautiful city!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Ed - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us over half-term. My advice is always to book directly with the hotel so that you become "real people" and not just a "booking" which through a website is very impersonal. I was delighted that Matthew was a great help to you - and we look forward to welcoming you back on many occasions so that you can explore more of our beautiful city. Don't forget to call him direct and he'll get you a great room at the best price. Thanks for your lovely review - Kind regards Irene Cossins Owner

"hospitality"

5
24/10/2016

we recently stayed at hotel pavilion York and we realy enjoyed our stay everybody was lovely restaurant manager all the waiter waitresses but especially we had a lovely chat to the receptionist adam who we felt we had known him before we were made very welcome

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Gillian - Many thanks for your lovely review and I was delighted to learn that my team made you very welcome when you stayed with us recently. I have enjoyed sharing your lovely comments with them. I hope that we will have the pleasure of welcoming you back on many occasions in the future - just call the hotel direct to get a great room at the best price. Kind regards Irene Cossins Owner

"Great hotel"

5
23/10/2016

Stayed here for one night clean and comfortable with excellent and friendly staff conor on reception was very helpful and polite has was becky in the restaurant both a asset to the hotel we will be back the only fault I can find is breakfast is little in un organized but that said we had a fantastic stay thank you to all the staff . Stayed on the 15th October room 1

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Mr Hampton, Many thanks for your lovely review and I was delighted that you enjoyed your stay with us - thank you for your comments regarding Connor and Becky - they are such valued members of my team. I will speak with my breakfast supervisor around the organisation of breakfast - but delighted that you enjoyed what we offer. We look forward to welcoming you back to the York Pavilion in the future - just call Matthew in Reservations so we can offer you a great room at the best price. Kind regards Irene Cossins Owner

"Relaxing and pleasant hotel close to city centre"

4
20/10/2016

Formally a Georgian Country House with lots of history, now a welcoming hotel close to the city centre of York (about 20 minutes walk). Pleasant, clean and comfortable room on the ground floor. Good access to terrace garden and car park. Usual room facilities. Our room had shower over bath, also with disabled facilities. We dined in the hotel restaurant and were offered a reasonable choice from the a la carte menu. The food was very good although the portions were a little small for the price. Service was good and staff were very friendly. They offer an exceptionally good breakfast with the choice of full English and buffet style Continental.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Peter - It was a pleasure to welcome you to the York Pavilion and thank you for your lovely review. I was delighted that you enjoyed your stay with us and I have shared your comments with my team. We look forward to welcoming you back on many occasions in the future - just call our Reservations team to make your booking so that we can be sure to offer you a great room at the best price. Kind regards Irene Cossins Owner

"Not the Best Western Hotel"

2
18/10/2016

We stayed in the Nook which was across a fairly busy road from the main hotel. We didn't know we were going to be there until we checked in. We have stayed in other Best Western Hotels and this was not as good as the others in terms of room space and the overall state of the room was not up to standard, there was a musty smell when we entered and the reason why became apparent when we had a shower, which produced steam and water vapour which did not dissipate for a long time despite us opening the windows. The bed room was cramped, with just enough room to get around the bed and we aren't the biggest of persons. The wardrobe was tiny and was tucked behind the door to the bedroom. One of the windows in he bedroom looked out onto a brick wall and made the room appear darker. Overall not a good experience.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Marcia - I was so disappointed to read your email and just wish you had come straight back to reception to change rooms. You had specifically requested an apartment on your booking - and we try to clearly point out that they are across the road away from the hotel, which suits some people who want to be away from general hotel noise. As an historic house - the original house is Georgian - we have a selection of great rooms which are all very individual - some large - some small - but all with great personality. When you come back please book with the hotel directly so that we can make sure we give you a room to suit. Many thanks for your candid and honest review - all comments really help me to improve the quality of service that we offer. Kind regards Irene Cossins Owner

"A great Hotel a shortish walk from York centre"

4
16/10/2016

Had a weekend stay at this hotel . The staff were more than helpful and very welcoming, the hotel was full and very busy,no real hold ups at breakfast as there were plenty of staff on duty the breakfast and evening meal we had were very good. It's a 30 min walk to the city centre along the river bank so great for sight seeing. Room Tip.... we were in 54 just above kitchen and unfortunately the extractor fan starts up early and is quite noisy and vibrates into the room.Other than this we had a great stay.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Doug - Many thanks indeed for your lovely review and I was delighted that you enjoyed your stay with us and that my team made you very welcome. I think they are fabulous too! Chef and the restaurant team were glad that you enjoyed breakfast and dinner with us. I am sorry you were disturbed by the kitchen extractor - next time you come to stay do please call and book with the hotel directly, and we'll give you a great ro0om at the best price. Thanks for your lovely review - Kind regards Irene Cossins Owner

"Would Never Return Horrible Stay"

1
15/10/2016

Where do I start, arrived and went to room to attend wedding of my partners brother. Came down to restaurant for the lunch menu as weather was horrid so decided not to venture out. Ordered Pan fried Trout to then be served Salmon and whilst this was nice no apology or offer to change the food when we spoke tot he barman. Full price paid. Then went to get changed and a group of us met up in the bar for drinks. The evening was going well and rounds of drinks were being ordered at the cost of £50 to £70 a time which the staff were more than happy to serve and at one point to go and get more of the expensive spirits. The end of the evening came at around 11. I went up to bed whilst partner sat alone in the bar to finish off his drink. He then went to the loo which is off the bar, when he came back his drinks had been removed. He asked where they were to be told they had been cleared. Obviously he asked for them to be returned so he could finish them or take them up to our room. The barman was very rude and refused. My partner argued that we had paid a lot of money for them and he would take them up to the room. At that time another member of staff standing in the back ground went away and within a very short while the police arrived. The staff then lied and told the police my partner was not a resident at the hotel and asked for him to be removed. The hotel was more than happy to take our money but to then lie to a police officer is beyond belief. My partner was then allowed back to the hotel once I had confirmed we were residents only once I had come down to ask where he was after he didnt come to the room. After being treated in this way and no apology received we didnt even stay for the wedding and checked out. Was told by the owner of the hotel she would look into it and come back to me but heard nothing. Any one booking a wedding or event here should be aware they are happy why you are spending money but their level of customer care is something to be held in question

"Best Weston pavilion "

5
12/10/2016

Just stayed for 2 nights with 3 other couples - all of us had 4 poster beds - all rooms were lovely - ours was the biggest but all more than adequate. Staff were very friendly and we had excellent service - there was a bit of comedy and interaction between our group and the staff which so much helped for a great weekend. Food was excellent. Nice walk into York along the river so was a excellent hotel in an ideal setting. Good range of drinks including a good local ale. Thoroughly recommended- a big thank you to all the staff for helping to make a fab weekend. BJ

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Brian - Many thanks for your lovely review and I was delighted that your party enjoyed their stay with us recently, and that my team made you very welcome. It is good that you enjoyed our real ale - it is extremely popular with our residents so glad it went down well. We look forward to welcoming you back in the future - don't forget to book direct with us as you'll always get a great room at the best price. Many thanks - Irene Cossins Owner

"Best Western Pavillion, York"

4
11/10/2016

Excellent hotel, recommended. A little expensive but have put this down to races being on that weekend. A short taxi ride into the centre of the town. Staff were particularly helpful. Room and facilities were clean and well appointed.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear David - Many thanks for your great review and I was glad that you enjoyed your stay with us over the Races. Of course this is a very popular time in York so the prices for accommodation are higher than at other times. I loved the fact that my team made you very welcome and were friendly. I hope we will have the pleasure of welcoming you back on many occasions in the future when hopefully we will score Five out of Five! Just call the hotel directly to get the best price for a great room. Kind regards Irene Cossins Owner

"Very Good!"

4
10/10/2016

If scoring from 10, this would be a 9. Only dropping points because of noise. More later. Stayed two nights arriving 14 September 2016. Had stayed before. The car park is probably best described as "quirky", but we've always found a space. A warm welcome, and throughout our stay the staff were friendly and approachable. Only ate breakfast in hotel, but very, very nice and a huge choice. Managed a table at French windows both mornings. Nice outlook to garden. Cask ale was off during our stay, but not a huge issue. York centre is within easy reach. Buses stop outside hotel, or a pleasant walk along the river. About 30 minute walk in our case -- both middle aged. Back to noise issue. Not a huge problem, but this is an old building. We could sometimes hear noise from surrounding rooms. Taps running, toilets flushing, loud conversation. Not horrendous, but if you feel it would really irk you, be aware of it. Hoping to return to York in future, and this would remain first choice hotel for us.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Andrew - Many thanks for your review and I was delighted that my team made you very welcome and that you enjoyed your stay here once again. When you next come to stay do please call Matthew and make your reservation - I promise the best price for a great room ... and will do our best to allocate you a room away from the original house in one of the new wings. The original house as you can imagine is preserved by protection orders - so we are very limited as to what we can do to squeaky floorboards etc. I think it's that charm which gives us the Personality! Many thanks for your review ... I'm looking forward to getting a Five out of Five on your next trip! Kind regards Irene Cossins

"Galmareg16"

3
09/10/2016

We stayed 5 nights in this hotel in a self-contained suite situated across the road from the main building. This is a charming place with polite and attentive staff. We ate one lunch and one dinner in house and enjoyed both meals. The suite was small but adequate, containing everything that was required. The problem I had was the mattess; it was saggy in the middle and the springs could be clearly felt through the top layer of padding. I raised this with management (Paula) who said the hotel was in the middle of a soft refurbishment but she didn't know the mattresses in the suites needed replacement. Our mattress was "swapped" for another one which was only marginally better. This means, of course, that another unsuspecting guest would soon be in the room with the bad mattress! If you want to stay at this hotel my suggestion would be to check if your reserved room has a new mattress. Really, for a business whose main concern is providing accommodation, bad mattresses represent a cardinal sin.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Mr King - Many thanks for your review and I promise that new beds have been ordered for the Apartments - it is a bit like the Forth Road Bridge keeping up to date with the refurbishment programme so it really helps when our guests also give us guidance. Yours was the first complaint - and has been rectified. I was glad that my team were polite and attentive and looked after you during your stay. Next time you are visiting York just call the hotel directly to book your room and I promise a great room at the best price. Thank you for your review - Kind regards Irene Cossins Owner

"Disappointing Stay"

1
05/10/2016

I visited this hotel while away on business, and expected good things from the outside. The check in procedure ran smoothly and the staff were helpful. I was allocated room 63 which is the 'Singapore Room' which was one of the hotel's cottage rooms next to a lovely courtyard. However the room itself was unfortunately a different story. As I entered there was an immediate strong damp, musty smell and the room was dull and dated. There were a number of stains on the beige carpet around the desk area and there was no remote control for the TV. The room was also freezing cold which apparently a lot of guests in other rooms had also mentioned. The rooms by the courtyard have the potential to be really lovely but appear neglected and very dated. Such a shame as this area of the hotel could be a real feature.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Fleur - Many thanks for your review of your stay in our Singapore Room although I was disappointed that you found it dull and dated. I wish you had asked for a room move so that you had really enjoyed your stay. The Courtyard rooms at this time of year are always darker simply because of the depth of the foliage from our trees Dear Fleur - Many thanks for your review although I was sorry that you were unhappy in the Singapore Room during your recent stay with us - do always ask for a room change if you are unhappy when you arrive. The Courtyard rooms are always dark when the foliage is at its height - they are lovely and light in the winter which sounds like double Dutch. When you come back you'll find we have the heating on - it was difficult at the start of the month simply because we enjoyed an Indian summer. Do come back - book directly with Matthew and we promise you a lovely room at the best price so you enjoy every moment with us! Kind regards Irene Cossins Owner

"Pleasan stay"

4
04/10/2016

Overall I enjoyed a lovely one night stay. The hotel is set in beautiful grounds. Rooms are lovely traditional rooms. At little tired in decor but very clean. The beds were extremely comfortable and the rooms warm and no noise from the traffic. The food for the evening meal was lovely although they forgot our coffee when it became busy. Breakfast although the food was very good and an excellent choice of menu, the service was not very good with the waiters/ waitresses not appearing to be organised and have designated tables or system of working. The biggest delay was during check out Adam who was one reception was trying to settle everyone's bills single handed whilst answering the telephone. Would stay again.

"ok"

4
02/10/2016

Had a lovely stay except for breakfast first morning not very hot, bacon very underdone. No inter-action with us from any of the staff, carpark was too small to accommadate clients cars. very busy as there was a wedding on.

"Wonderful discovery"

5
02/10/2016

We booked this hotel as we wanted a base to visit York, Beverley and Whitby. On arriving, there was plenty of off road parking and the hotel looked so lovely. It looked like a large mansion, and it turns out that is exactly what it used to be. In fact, I was gobsmacked to be told that John Barry (one of my favourite composers - he wrote the theme music for the film Somewhere in Time - a wonderful piece of music) had grown up there as his family had owned it. The hotel is classic with wooden floors and large doors. The staff were polite and helpful. We ate in the restaurant, and the food was beautifully presented and and delicious and I wold be happy to recommend eating there. If you like ultra modern and bright, this is not for you. If you want to step back to a bit of Downton Abbey, you would love this place. Enjoy!! We did.

"Charming wedding venue"

4
25/09/2016

We stayed 2 nights for my son's wedding. The venue has character and the courtyards are very pretty. The food is outstanding, and the wedding planning service was very efficient. The staff were friendly and generally helpful, and we found the chambermaids very sweet too. If you look closely, especially in the rooms, I would describe it as old style elegance that is a little frayed at the edges. Think 'shabby chic' in places. My biggest issue was that the room included a single bed for our daughter that was clearly meant for a child no older than 10, when she is a 5ft9in 16 year old. But it was a very pleasant stay.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for the lovely review and I was delighted that you enjoyed your son's wedding reception here recently. I have enjoyed sharing your review with my team, particularly the Events team and Chef! When you made your booking maybe you didn't specify the age of your daughter, as our extra beds are very much designed for the under 12's. We don't have triple rooms in the hotel so I am sorry if your daughter didn't have a comfortable night's sleep. I hope that we will have the pleasure of welcoming you back on many occasions in the future - Kind regards Irene Cossins Owner

"Room furnishings in need of a little TLC"

4
25/09/2016

Stayed 4 nights in a good size room facing the main road. The double glazing and extra thick curtains kept the traffic noise at bay. In fact the room was very quiet even though the hotel was full. So we both had a a good nights sleep. There was some wear on the room soft furnishings, giving the hotel a warm lived in feel! There were only two negative points:- Firstly there was no heat to the en suite towel radiator so towels tended to be damp in the morning. I did ask reception if something could be done, no heat be fresh towels. I guess in these older buildings heating is a challenge. Secondly I felt the evening menu was overpriced by 15% or so. Hence we choose to eat in the local Pubs for all but one night. Breakfast was good with a wide choice and freshly cooked food, I would recommend the kippers ! Overall an enjoyable stay, but not quite a 5 star rating.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your review and I was delighted that you enjoyed your stay with us. I take your comments to heart about the soft furnishings as a hotel is a bit like the Forth Road Bridge - you never finish! Unfortunately the towel rail doesn't operate separately to the heating but we are always happy to change towels on a daily basis - if you had left them in the bath they would have been changed and you could have enjoyed crisp dry towels daily. We offer specials on a daily basis to complement the full menu which gives a wider choice of daily dishes - if guests prepay for dinner at £20.00 per person, then there is an allowance of £25.00 per person ... which would have bought your dining budget nearer to what you expected. Next time hopefully! We look forward to welcoming you back on many occasions in the future - just call Matthew to book your room directly with the hotel and I promise a great room at the best price Kind regards Irene Cossins Owner

"Wedding ???? amazing day"

5
24/09/2016

Our son and daughter in law had their wedding reception here at the Pavillion. We where all warmly greeted with a glass of fresh orange for those not drinking and children and fizz for the rest of us..... always a good start to the day. We even managed to get plastic cups for the grandchildren so they didn't drop the glasses... again a nice touch. The hotel staff especially, Mark who looked after us where amazing. They all went the extra mile to make their wedding day extra special. Mark was a big hit with the grandchildren they loved him, he made a fuss over them which was really nice to see.?? The room for the wedding meal was beautifully presented, down to all the little details, the weather even played ball we had beautiful sunny day. So we were able to make the most of the wonderful garden area. The food was wonderful to, the portions sizes were very generous to, most of the guests struggled to clear their plates, but we all gave it a good go though ?? The day soon turned to the evening party, again the room was very well presented. I know Emma had a say in the decoration but the staff still did a good job making it look perfect for her..... the DJ was another big success he had people up dancing most of the night, he was great with all the children too. He even had a dance off for them which they all loved so well done.... he had prizes for them all too. The bar staff where kept busy day and night, they were friend as well as efficient a The whole day from arriving to leaving was fantastic . Would highly recommend to anyone thinking of their special day too ?

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Tanya, WOW! Many thanks for your wonderful review and I was delighted that your son's wedding day was just perfect. I have nothing left to add - perfection is just fine! I have shared your lovely comments with all my team and given Mark and the Chef a great pat on the back! We look forward to welcoming you back for many celebrations in the future - Kind regards Irene Cossins Owner

"Weekend Away"

5
18/09/2016

Arrived around 9:15pm Friday night, car park was virtually full. No lines so many cars parked taking up 2 spaces. However, after signing in, they were kind enough to find us a spot. Car off loaded and to our room. More later. Both of us very hungry, had the choice of waiting for a table to be cleared or eat in the bar area. We choose the bar area. Small bar, dozen or so tables, easy to sit at. Ordered our meal, beautifully cooked and we accompanied it with a bottle of red. To our room, 4 poster bed and well appointed. Iron and ironing board along with fan TV, kettle coffee and tea. Hasten to add, we didn't use the iron. Repeated the experience again Saturday night, this time in one of the dining rooms ( there are 3 as far as I could tell) . Overall our stay was very comfortable and we would repeat our stay again at the hotel. If I was to have a small grumble, is the reception area. 2 small windows, and is easily not to see a waiting guest. They really ought to join the windows together. The hotel is a grade 2 listed building with plenty of character. The staff are very well attired, professional, efficient, friendly and polite.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Carey - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us and we look forward very much to welcoming you back. I quite agree with you about the reception windows - unfortunately they are part of the original house and cannot be changed .... they are protected. It is a shame as I always think it looks like an old-fashioned train booking office! It makes it difficult for the reception team too so thanks for your sympathy! Many thanks - we are so glad you enjoyed your stay! Kind regards Irene Cossins Owner ... ++

"Let down by the dining"

3
14/09/2016

I'd stayed here previously and found it thoroughly charming and pleasant and had a exceptional meal, but on this occasion I was unlucky to find the small restaurant booked up with large parties, no meals being served in the bar (with no explanation), the draught beer off, and a general air of the solo business traveller being an inconvenience rather than a welcome guest. Otherwise it's potentially a wonderful snug venue in a good location. My room was small but comfortable. Parking is a bit chaotic (part of the charm?).

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Tim, Many thanks for completing your review although of course I was disappointed that you didn't find the warm welcome that you have enjoyed with us previously. We value every guest who stays with us, but obviously when there are large parties they can tend to take over the hotel which makes it difficult for the individual traveller. When next you come to stay do book direct with Matthew and I'll make sure he gives you a lovely room at the best price and we book a table in the restaurant not the bar for dinner. I'm sorry that I can't do anything about the car parking however - luckily for us there is no charge for on-street parking in the area. Come back soon and let us redeem ourselves - Kind regards Irene Cossins

"Lovely cosy hotel"

5
12/09/2016

We stayed here while being in York for the world ploughing championships. It is an older hotel with alot of character with lovely leafy surroundings. The staff were very friendly and helpful. Rooms were very clean and cosy. The food and breakfast was very good. If I was to find a fault it would be with the parking. It was limited and we struggled to get parking for only one night of our stay as there was a wedding there both nights we stayed. Would highly recommend and will stay again.

"Afternoon tea"

5
10/09/2016

Visited this hotel during the week for afternoon tea. Lovely old building. Afternoon tea was fantastic with plenty to eat, so much so that we couldn't finish it. All staff were very attentive and extremely pleasant. Made us feel most welcome. Many thanks to the gentleman who served us.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Bruce, I was delighted you enjoyed afternoon tea at the York Pavilion last week and that my team made you very welcome on this special occasion! I love afternoon tea and I always like guests to leave feeling well fed and watered - it is just a lovely opportunity to chatter and graze don't you think. We look forward to welcoming you back on many occasions in the future - just call the hotel directly to make your booking. Kind regards Irene Cossins Owner

"Great visit! "

4
10/09/2016

Beautiful hotel, lovely comfy bed. Couldn't fault the grounds. However breakfast was slacking in the standard of the hotel. Scrambled eggs really runny real shame. Staff really nice, warm welcome upon arrival. Would stay again!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Beth and Debbie - Many thanks for the feedback following your stay with us and I was delighted that you enjoyed our hotel and we look forward to welcoming you back in the future. I was sorry that the scrambled eggs weren't up to scratch - they are cooked individually to order and we usually get rave reviews - I do apologise that they were runny on this occasion. When you come back to York do please book directly with the hotel for a great room at the best price - we look forward to welcoming you back, Kind regards Irene Cossins Owner

"mrs linley"

5
05/09/2016

We stayed here as our treat to ourselves having not been away from the children for more than a day in 14yrs. The staff here are the best we have encountered on any of our holidays and a true credit to the hotel. The rooms are lovely and the courtyard beautiful. We had an issue with noise from above waking us very early in the morning which was disappointing having been relieved of parenting duties for the weekend! The staff immediately offered us complimentary dinner which was a nice thought. Unfortunately there wasn't enough space for us to eat in the restaurant which was a real shame and although the staff were lovely and seated us in the bar area it wasnt really the same eating dinner with wedding guests drinking around you. The hotel itself is beautiful and well cared for. The gardens are lovely and although i have seen reviews complaining about weddings i can honestly say there was no noise our side and they do a fantastic job of separating the 2. We were in room 20 and across the courtyard from the wedding but we were not affected by any noise from it. The breakfast is really good and the lounge bar very reasonably priced. I'd definitely recommend afternoon tea and the coffee is so nice we have ordered some! If your looking for a lovely hotel with superb staff you wont go far wrong. Dispite being woken early and eating dinner in the bar we would still return. I can only say this is due to the lovely staff employed here, i cannot speak highly enough of them.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Mrs Linley - What can I say - my team really are the Stars of the Show and I was delighted that they looked after you well from start to finish. I was delighted that you enjoyed your stay with us, despite the early morning rude awakenings - thank you for your lovely and valued review and we look forward to welcoming you back. Just call Matthew to make your booking so he can promise you a great room at the best price. Kind regards Irene Cossins

"Formal Function"

4
05/09/2016

I wrote a review of this Hotel on 25th September 2015, a review with regard to my son's wedding and writing now a review of my step son's wedding held at the end of August. Much of my previous remarks still hold. It is an excellent location for weddings' and highly recommended. In addition this year the menu - which was a repeat of the previous year was presented with far more finesse than before. I was particularly pleased with the professional skills shown by the Major D it was slick all round. Staff excellent again, bar far better run. Only grump and its personal any way poor choices of beer :-) pleased to have this review.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Paul - Many thanks for your review and I was absolutely delighted that for the second year running our Wedding team had looked after you so well. I have enjoyed sharing your comments with our Chef and his Brigade - it is good to know that their efforts at making pictures on plates are recognised. I do hope that we will have the pleasure of welcoming you back for many more special occasions - or simply because you can explore the beautiful City of York! Kind regards Irene Cossins

"Birthday trip"

4
04/09/2016

Stayed at this hotel for three nights. Staff very friendly and helpful. Room excellent with super king sized bed which was great. Food was really good, good breakfast selection on offer too. Gardens were really pleasant to sit in with a quiet drink of an evening. Popular wedding venue so might be a good idea to check room is away from entertainment, although this ends promptly at midnight if there is a wedding celebration taking place. Free wifi. Ample parking which was great as bus service was good to town. Hotel is actually main street Fulford. On bus route into city and takes about ten minutes to either Picadilly or Merchant Gate. Also to designer outlet mall in opposite direction again about ten minutes.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Brian, Thank you for your lovely review and I was delighted that you enjoyed spending your wife's Birthday Celebrations with us here in York! I was delighted that my team made you feel very welcome and that you enjoyed your bedroom and breakfast. I hope that we will have the pleasure of welcoming you back on many occasions in the future - just call Matthew direct at the Hotel when you want to book and he'll promise you a great room at the best price! Kind regards Irene Cossins

"Great Service"

5
03/09/2016

We stayed in the main body of the hotel, as opposed to the apartments across the (very busy) road. Clean and comfortable, although the room was very hot. Staff friendly and helpful. Prices vary by the day when weddings are happening. Food at breakfast and in the restaurant at night was appetising and well and swiftly served.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear David, Many thanks for your lovely review and I was delighted that my team were friendly and helpful. Chef was delighted that you enjoyed both breakfast and dinner with us and I enjoyed sharing your comments with everyone here. I hope that we will have the pleasure of welcoming you back on many occasions in the future - just call Matthew at the hotel directly to make your booking and he'll give you the right price for a great room! Kind regards Irene Cossins

"Hard to fault for comfort, service and location."

5
01/09/2016

We booked a room in a building across the road from the hotel with some reservations. In fact, it was a superb bijou apartment with sitting room, fully equipped kitchen with bedroom and bathroom up a spiral staircase.Luggage was taken over the road without the need to ask - a measure of the excellent service given for the four day stay. Handy for the city with a bus stop outside the hotel - free parking on site more than made up for fares or the high cost of parking in the city centre. We have stayed at the hotel before and will be more than happy to return and to recommend it friends. We always ask for a quiet room but the hotel is generally a haven of peace apart from when a function is taking place.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Robert, Many thanks for your delightful review and I was thrilled that you enjoyed your stay with us and found the apartment to be just what you needed! The bus service is great from the Pavilion - you can go left and explore the City or right and explore the Designer Outlet ... perfection! We look forward to welcoming you back on many occasions in the future. Just book directly with Matthew at the hotel so that you get a great room at the best price. Kind regards Irene Cossins

"Another great event."

5
29/08/2016

I was here for a wedding and what a great venue it is. The building is located on the A19 close to the bypass. Car parking is free which is a great advantage. The staff are efficient and friendly. If you are consideribg an event in thecareacI would recommend you consider here.

"Lovely hotel, ideally situated."

5
28/08/2016

We stayed here for a weekend away in York. The bedroom was very clean with a beautiful four poster bed and opened onto a balcony. Ate in the restaurant one night, the food was beautiful and the service was excellent. In fact all the staff were very friendly and helpful especially Adam on reception. The only down side was there were weddings both Friday and Saturday which meant noise from the disco went onto midnight. This was quite loud due to our room being directly above it, so would ask for a room away from this if visited again. The hotel is also well placed for York centre, the racecourse and York outlet. Would definitely go back.

"Great spot"

5
26/08/2016

We booked 2 nights,21/22.August. We were told that there was a wedding on the 21ts.with a disco until midnight. It was absolutely no problem. This is a lovely spot,and it does have the feel of a Country House Hotel. Lots of space inside for sitting and reading,no-one bothers you and you are free to come and go as you please. Perfectly placed for York centre. We parked our car in the (ample) car park and left it there for the duration of our stay. The Park and Ride service is great,with the bus stop just on the Hotel doorstep,not literally. A very pleasant room with a balcony and french doors out onto it,looking over the garden. There are 2 areas for breakfast,so plenty of room.Big choice of food,but I never get past the cooked breakfast myself.Mmmmm..bacon A very stylish Hotel,with a perfect location for easy access to York centre. Highly recommended. Professional,friendly staff.

"One to go back to"

5
25/08/2016

The Pavilion tries very hard and succeeds. The location is good - close to Park & ride ( who wants a car in York? ). The building is attractive, the accommodation memorable - each room distinctively and very comfortably furnished, Staff friendly and efficient. Restaurant - and all other facilities of the highest standard. Car parking can be a problem for late arrivals - were and just squeezed in (but they did warn us). Definitely recommended.

"Cancelled out of principle"

2
23/08/2016

Planned a 2 night stay in York for 26th and 27th August. I called ahead, directly to the York Pavilion to check that they did not have any weddings booked as we wanted a quiet stay. The receptionist said he checked the diary and informed me that there were no weddings booked in. Therefore, went ahead and payed my £340 or so on late rooms, only to receive an email 3 days later from the hotel, advising me of a wedding, and possible noise, requesting I call to ask for a room away from the party! Outrageous! I called the reservations manager today and whilst he was very friendly, and offered a room away from the group, I expressed concern about why I was clearly misled. I am sure that the hotel does not book weddings a week before the bank holiday weekends, and they are planned well in advice, surely the receptionist would have known if a wedding was on or not Very disappointed Best Western, I have cancelled my reservation out of pure principle.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Paul, Many thanks for your comments on Tripadvisor and I was sorry that you did not take up the offer by my Reservations Manager to have a quiet room allocated. Unfortunately we have a couple of new receptionists at the hotel and I can only assume that your call was when the Events Office was closed so instead of calling you back with the correct information, he guessed at the reply. No excuse of course, but a lack of information clearly. Hopefully at some time in the future you will come back and stay - however do book directly with the hotel and not through an online travel booking so that we can allocate and secure you a room which is ideal for your needs. Yours sincerely Irene Cossins Owner

"Trip to York"

3
23/08/2016

Lots of stairs, no elevator, close to city bus stop. WIFI a waste of time. Nice garden, but a request not to walk on the grass. Nice looking outside. Reception difficult to wheel cases because of rough pebble forecourt.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear David - Many thanks for your review and I am sorry we don't have an elevator - unfortunately since we are a listed building we are not permitted to install one in the hotel. Thanks for pointing out the "not to walk on the grass sign" - these were put up in April when we seeded the lawn and this last one had been missed when the grass had grown - oops! We always do offer help with luggage - the pebbles are difficult but there is a paved walkway around the garden. When you book to come back to York do please call our Reservations department and Matthew will ensure that you get a great first floor room at the best price. Thanks for taking the time and trouble to review your stay Kind regards Irene Cossins Owner

"Old fashioned charm"

4
22/08/2016

I night stay at this lovely hotel in York. The room was charming and very comfortable with good facilities. Breakfast was excellent,with a good choice of both cold and hot food. The staff were pleasant and efficient. I would definitely stay here again.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Natalie - Many thanks for your lovely review and I was glad that the staff made you feel very welcome and that you had a comfortable night's stay! We look forward to welcoming you back on many occasions in the future - hopefully next time we'll score Five out of Five! Kind regards Irene Cossins Owner

"Ebor Racing Stay"

5
19/08/2016

Booked this hotel using Booking.com about 4 was ago - pleasantly surprised to actually find a hotel in York so late & for just one night. On arrival at 12.30 we left our cases with the reception staff who were incredibly helpful & provided helpful advice on how to get to the races using the buses. After returning from the races we enjoyed rested in our room which we had upgraded - it was lovely with triple aspect Windows and a 4 poster bed. That evening we ate in the hotel as tired from the races - the steak was cooked to perfection and again the staff very accomodating. We enjoyed the lovely gardens in the hotel and the cosy feel of the hotel. The next morning we had a fabulous cooked breakfast and buffet. Overall really enjoyed this stay - lovely area of York. Unfortunately unable to book again for next year as already fully booked.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Jenni - Many thanks for your great review and I was delighted that you enjoyed every aspect of your stay with us for the Ebor Race Meeting - it was a lovely week in York and I was so glad that my team made you feel welcome. To make your booking for next year just call Matthew Hague our Reservations Manager direct at the hotel - he will be your flexible friend! We are unable to offer that flexibility of course to online travel agents or we would only be full for one night but I promise you that Matthew will help with a great room at the best price. We look forward to welcoming you back on many occasions in the future - thank you for your lovely review. Kind regards Irene Cossins Owner

"2night stay excelkent"

5
17/08/2016

2 night stay (Sunday / Monday) great room ,( Singapore room), warm welcome, spotlessly clean, excellent second to none breakfast, wasn't quite sure what to have ! So much choice, all fresh. Son and daughter in-law had similar room with no complaints. Highly recommended and would always stay here on any future trips to York , well done York pavilion, keep up the great work.

"Staff went above and beyond"

5
17/08/2016

Stayed here recently for a birthday treat with friends. Beautiful hotel with stunning gardens. Helpful staff that even went above and beyond when our taxi did not turn up for the train station. Lovely afternoon tea. Would def. recommend.

"Good in Parts"

2
17/08/2016

The hotel is bit tired but very clean and our room was fine in general. We had an evening meal which was very good. This tempted us to also have breakfast. Big mistake. No available tables so we were pushed from pillar to post. Our full english took over half an hour to come after ordering with the result that the tea and coffee were both cold. The bacon was extremely tough and over cooked. My wife's was inedible although I struggled through mine. My biggest complaint was the room door. There was a good 10mm gap between the door and the frame with the result that it was impossible to lock and obviously must have been a problem for some time. I spoke to the male receptionist at 16.00 and again at 18.00. Nobody even came to look. To make matters worse our room was the first one in the annexe meaning that anyone could access it from the car park. I had to lock our valuables in the car and keep my fingers crossed that no one tried the door. To keep my wife happy when we went to bed I put a chair under the handle!

"Quirky bolt hole"

5
15/08/2016

Lovely manor house type property tucked away on main bus route just on way out or York on A19. Interesting hotel with small intimate garden areas and court yard. Normal size standard room overlooking tidy little garden with usual facilities plus well dressed bed with lovely sheets. The staff were friendly and helpful who attended customers in a fine manner. Book again ....but of course. Oh and great sandwiches.

"week-end stay at best western york"

4
14/08/2016

not a modern hotel but has that old wordly charm about it, we stayed in apartment across road from hotel was really nice everything we needed for lovely stay. had 2 lovely breakfasts food excellant ! downside; was only tiny tables and sat in constant flow of people walking in and out ! was put off having evening meal there because of this ! also under-estimated how far hotel was from york centre as we used train to travel so was on foot ( reg bus service though) would recommend this hotel but do your home-work on it first ; can;t fault staff excellant service

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Gary, I was delighted to read that you enjoyed your stay with us and that my team made you very welcome. I do appreciate your comments about the bar area for breakfast - of course this is a very busy time of year and we try to use as much of our ground floor space as possible to spread breakfast out but on really busy days we have no option but to also use the bar. At night our Brasserie is used for dinner so is a much more relaxing experience. I do hope that we will have the pleasure of welcoming you back on many occasions in the future - just book with us directly at the hotel and we'll make sure you have another lovely stay. Kind regards Irene Cossins

"Comfortable hotel and fantastic restaurant "

5
11/08/2016

We stayed for a stop over on our way to Northumberland. What a find! clean and comfortable hotel. We enjoyed a walk along the river to the City Centre, returning to very comfortable rooms and strong hot showers. We ate in the restaurant here and it was amazing. Super service and extremely delicious food, even pleasing the vegetarian and the young member of the group! Would definitely recommend. The Queen room was lovely and spacious, we were upgraded and this was a very pleasant surprise...thank you for a lovely stay.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Mr & Mrs Layton, Many thanks for your great review on Tripadvisor and I was delighted that your family enjoyed their stay with us and that my team made them very welcome. I have enjoyed sharing your comments with everyone today. I am glad that you also had a lovely room - and that the sun shone - what a bonus! We look forward to welcoming you back on many occasions in the future when you are visiting our beautiful City. Kind regards Irene Cossins

"First trip to York"

5
08/08/2016

Our first time in York and first time away on our own in many years. Lovely quiet location just a short journey into York. We initially stayed in room one, a nice cozy room with a very comfortable queen size four poster bed. Unfortunately we couldn't open the window as there is a birds nest outside it. If window was open the birds were very noisy would try to come into the room. A fan was supplied to cool the room - it wasn't brilliant but it didn't spoil things. During our stay we became engaged, when staff found out they arranged for an up grade to room 3 the bridal suite for our last night (at a very reasonable price). This made our stay even more special and we will definitely be returning again following our wedding later this year. The staff were all so friendly and approachable however we would like to say a special "Thank You" to Kirsty, Tara and Karla who were fantastic and made us feel so welcome.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Pamela - Many thanks for your review - and I was absolutely delighted that my team made you so welcome and went the extra mile to ensure that your stay with us was such an outstanding success! An engagement too - how very exciting! We look forward to welcoming you back following your wedding later this year - it would be lovely if we had the opportunity of looking after that for you too! A big ask ... could you drop an email to Best Western Hotels and tell them about the great girls we have here. There is a "Jewel in the Crown" competition at Best Western Hotels and so far we don't have a nomination! The girls are Tara Marshall, Kirsty Binks and Carla Strickland. If you could drop an email to [email protected] - she's the Chief Executive's PA! I know it's cheeky but I would love my girls to have the recognition and understanding that great service makes a difference. We look forward so much to welcoming you back - the team were delighted to read your comments. Kind regards Irene Cossins

"Best Western York Pavilion Hotel"

5
01/08/2016

My wife and I stayed for a night at this hotel on the last leg of a long and enjoyable drive through England, Wales & Scotland. Very helpful staff, Room # 3 was excellent, great breakfast, plenty of free parking, wonderful walk to town center from the hotel along the river bank

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Prakash, Many thanks for your lovely review and I was delighted that my team made you very welcome when you stayed with us recently, and that you enjoyed your stay from start to finish! We look forward to welcoming you here again when you visit York - just book directly with the hotel to enjoy the best price for a great room. Kind regards Irene Cossins

"Carried by the Staff"

3
31/07/2016

This is a standard Best Western. Decent breakfast, Free Wifi (when it accessible). Like many best westerns the building and rooms are reasonably tired, the decor approximates that of something decorated 10 years ago. Communal areas are a bit freshers! The parking is in a gravel car park round the back, if this was laid out better then they might be able to fit more vehicles in, but if you are returning late then you might struggle to fit it in a space and just have to abandon it next to a hedge. The breakfast was substantial with the buffet options being a mix of fruit/cereal/patisseries and a wide selection of cooked products to order. The one super positive about this hotel is the staff, they cannot go far enough to help you. Can we have a meal for a 8 in the restaurant? No but we will rearrange tables in the bar for you. They always presented food with a smile and a good sense of humour. They fixed any problem our party had. Noise maybe a problem if the people in rooms to either side or above move around a lot in the night.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your review and I was delighted that my team made you feel very welcome and were helpful in making sure that things worked well during your stay. I'm glad that you appreciated our breakfast service - it really is the most important meal of the day so that our guests have lots of energy to explore the beautiful City of York. We have a full-time decorator here at the hotel but as you can imagine it is like the Forth Road Bridge - never finished but we work at it all the time to keep the hotel fresh and welcoming. Many thanks for your comments - when guests take the time and trouble to share their experiences it really helps us to improve the quality of service that we offer. Kind regards Irene Cossins

"My daughters beautiful wedding."

5
31/07/2016

My daughters wedding was held on 22nd may 2016, we had booked 2 years in advance. The wedding coordinator kept us constantly up to date and did a marvellous job from start to finish. The actual day was absolutely fantastic, the staff were so lovely and nothing was to much trouble for them. The building and gardens are beautiful and an ideal wedding venue. Our wedding breakfast was amazing the food was faultless. We stayed over night and our room was spotless, beautifully decorated and we had patio doors which we threw open to take in the lovely garden below. I cannot recommend this hotel highly enough, just wish I could enjoy it all over again.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Helen, Many thanks for your lovely review and we were absolutely delighted to learn that your daughter's wedding reception was perfect from start to finish. I have enjoyed sharing your comments with all my team - it makes our job really worthwhile! Don't wait for the next Wedding though to come back - whether you come to stay for a special Celebration or just for fun - we promise that we'll make it very special for you. Just book with the hotel directly and you'll always get one of our special rooms for a great price. Thank you for taking the time and trouble to review your daughter's special day. Kind regards Irene Cossins

"Lovely hotel, great service, great location"

5
31/07/2016

We loved this hotel, beautiful, wonderful service from all staff, clean and walking distance (20 ish mins) in to York city along the river. We had a superior room with four poster as it was a special weekend. At first we were unsure of the decor theme (old fashioned fishing with fish wallpaper) but after a short time of looking around it all we decided it was a great touch - i understand all the rooms are different. We will definately stay again if we get an opportunity to revist York

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Penelope, I am glad that you enjoyed our Fishing Room once you got used to it - all the rooms are designed around people and places which are special to Andrew and I - and this one is created in memory of my Grandad Woolley who was really passionate about fishing. I was pleased that my team were friendly and welcoming - and we look forward to welcoming you back next time you are in York. Just book with us directly for the best rate for a special room! Kind regards Irene Cossins

"Small and friendly"

5
25/07/2016

Great chain hotel just on the outside of the city centre. Had booked a standard room and upgraded on arrival to a de luxe 4 poster. Stayed for 2 nights and the breakfast was freshly cooked and a good choice. Would use again.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Karen, Many thanks for your lovely review and I was delighted that you enjoyed your stay with us and our team made you feel very welcome. The advantage of Best Western Hotels is that they are privately owned and operated, but come together for the Sales & Marketing expertise of the brand. They definitely aren't all the same - except that they have charm and personality! We look forward to welcoming you back - just book with the hotel directly to get the best price for a great room. Kind regards Irene Cossins

"Super hotel in York"

5
25/07/2016

I managed a very good on-line price for this hotel at only a few days' notice, and really wasn't expecting much in the way of charm or quaintness from a Best Western. Big surprise! Lovely old building fronting the road, big carpark, lovely gardens, outstanding reception staff (Polly, you know who you are!!), and such easy access to the centre of York. A bus right outside the door, a sort of mixture of a hop-on hop-off bus with an ordinary local bus, conveniently returning from exactly the same place as it drops you off. Cheap, fast and frequent. The room was fine, perfectly quiet, and we had dinner in their bar, good food, excellent service and reasonably priced (by English standards). Polly had offered us a special rate for breakfast, which was excellent and worth it at the cut rate. Hotel breakfasts are so ridiculously over-priced, they really have to be outstanding to make you feel you've got your money's worth. Happy to recommend this hotel, and to stay there again if I'm ever back in York.

"A stay of 2 halfs"

4
25/07/2016

Day one, pleasant staff couldn't do enough for us. Day 2 staff abrupt and unhelpful. Lovely hotel clean and welcoming. Room 43 far too hot even though it wasn't particularly hot outside, found a very dusty fan in the cupboard but it was too noisy to leave on at night. The lighting in the room was very dull, you couldn't work or apply make up. I didn't complain because I didn't think there would be a solution to the problems.

"Perfect wedding"

5
24/07/2016

We were married at York Pavilion hotel on June 25th. Many of our guests stayed the evening before to settle in. Couldn't fault the hotel at all. Daisy and Zoe (coordinators) helped us plan the big day with every detail taken care of. On the day Paul was amazing, it was a comfort to have someone so competent and experienced, he made sure everything ran to plan without a hitch with Natalie and Shannon on hand and all of the staff who were friendly and attentive. The food was fantastic, the DJ got everyone dancing and there was a great atmosphere as well the hotel arranged and took care of other suppliers and deliveries. The day after we had a lovely breakfast with family and friends. Would recommend for anyone considering a wedding here. Just want to thank all of you again, it was perfect! Jon & Michelle Jackson

"30 of us!!"

5
24/07/2016

Hope this says it all: Just a note of appreciation to thank you very much for the lovely stay we had this last weekend. All of our 32 guests commented on the attractively furnished hotel and rooms; the meal on Thursday night was excellent; and above all every one thought the staff were superb and went the extra mile to accommodate all our wishes. A particular mention to you yourself Matthew, for going out of your way to make a special event go so smoothly and even more memorable. From the lovely welcome to the last goodbye, it was an outstanding experience. Please feel free to pass this message on to Irene and all the staff at the hotel.

"Lovely hotel outside York"

5
24/07/2016

For people wanting a good place to stay close to centre of York, with the Pavillion being a pleasant 20 minute walk along the river to centre of York, with good pricing, comfortable rooms and pleasant staff I recommend this hotel

"A pleasant stay"

3
23/07/2016

Stairs were a bit tricky as we had a lot of luggage while travelling we were very appreciative of the nice young man , bar staff I think, who offered to help and carried luggage up. However bed was comfortable and room was okay for one night. However we were very happy with the dining room and the excellent breakfast in pleasant environment. Service was excellent and super fast.

"Not what I thought I had booked..."

2
20/07/2016

Spent one night here on business, on check in seemed to wait ages whilst dealing with people in front of us, even though there was another check in booth. Finally got checked in to be greeted by a nice lady and then to be told, I had booked room only and no breakfast, which surprised me for what I had paid for one night. Breakfast was offered but it was only available at an expense and a certain time limit considering I had to be away from the hotel early morning because it was a weekend!! Was given keys to the room and directions which did not add up once getting to the room as felt I was pushed out of the way and miles away from the entrance. It was like the krypton factor upstairs, downstairs, around corridors to be honest, needed a rest by the time I got to the room. Bed was uncomfortable and didn't feel rested and were wishing I had booked elsewhere. Parking is very limited and the shrub overgrowth does not help when this could be cut back to offer more spaces. Having stayed in other Best westerns before this was the worst I have endured so far. When reading the hotel welcome pack, one finds it to be suggested that you get to a breakfast early as there is limited tables and at weekends guests are sluggish to leave, I passed the breakfast area at 7.30am and there was nobody there.... I booked this hotel based on reviews and must say looking more closer it seems they favour wedding guests and business guests are treated differently.. I personally wouldn't stay again. Only plus it is close to the A19 and A1 but also quite a distance to the town centre if you are a client on business or a tourist

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was so disappointed to read your review of your stay with us, and do hope that you will give us the opportunity of welcoming you back so that I can show you that we do usually get things right. The online booking options are sometimes difficult to identify which is why on check-in we do offer English breakfast at just £7.00 per person and not the a la carte price of £14.95. Our breakfast offering is extensive and offers great value for money and of course at weekends there is always demand from 8.30 - 10.00 when everyone wants a lie-in and late breakfast. Since the York Pavilion is a historic older hotel our extension of bedrooms has been limited to the width of the hotel extending through the gardens hence why the corridors are longer than I would have wished. I promise that we try very hard to ensure that the quality of service we offer is consistent seven days a week, so please do not think we favour leisure guests over corporate - you are all our favourites! Thank you for your honest review - please book directly with Matthew in Reservations at the hotel next time you are coming to York and I will be pleased to upgrade your room at the best price. Kind regards Irene Cossins

"NICE hotel"

4
20/07/2016

Lovely hotel and grounds nice rooms bar and restaurant ,only spoiler we had was the w/c which leaked into the en suite and made one hell of a noise when flushed but the maintenance man sorted that, regular problem we was told.!! staff we found where very friendly

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear John Many thanks for your review although both my Maintenance Engineer and I were surprised to learn that the WC was a regular problem! I am glad that Peter was able to correct the problem during your stay. I was really glad that you enjoyed your stay with us and that my team made you feel very welcome. I hope that we will have the pleasure of welcoming you back to York on many occasions in the future - Kind regards Irene Cossins

"More than 3 star definitely "

4
19/07/2016

We enjoyed a recent weekend stay for a wedding and this hotel gets nearly everything right. Pleasant and helpful reception staff , smart bar with a lovely real ale ,comfortable room in a lovely courtyard with Japanese theme to the planting ,good choice for breakfast ( the kippers are strong tasting proper kippers - not for the faint hearted !) .As with other hotels on Sunday morning the breakfast area gets too congested ( out of tables) if you get up later. A short taxi ride into York but it's essential to pre book your return or face a very long wait late in the evening .

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Peter, Many thanks for your lovely review and I was delighted that you enjoyed your stay with us at the York Pavilion. I was delighted that my team made you very welcome and that you loved the choices for breakfast. Kippers are my favourites at breakfast - and I always insist that we don't skimp on quality! Breakfast is the best meal of the day setting you up for a good day's exploring our beautiful City so I was glad that you enjoyed it. I am glad that the wedding was a brilliant success too! Hopefully you'll come back just to enjoy everything there is to see in York. Kind regards Irene Cossins

"Deserves more than 3 stars"

5
18/07/2016

We had booked two rooms and both were very nicely furnished, clean and comfortable. The grounds and nooks and crannies were a delight and the hotel had many varied seating areas. We received a very friendly reception and all the staff were most helpful. Breakfast had a wide selection on the menu and was freshly cooked and served quickly by friendly staff. Our only gripe was the Jazz background music- why do hotels think guests want to listen to that first thing in the morning? Will book again if playing golf again at Fulford (5 minutes away)

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review and I was delighted that you enjoyed your stay with us and that my team were friendly and made you feel very welcome. I always think that breakfast is the most important meal of the day so we work hard to ensure that there are difference choices - and particularly in the summer that our cold buffet is extensive and appealing. I quite agree about the music - jazz works in the evenings but I ask that it is smooth music in the morning - thanks for the mention - I'll be having words! Sometimes I think that we just don't hear the music as it is in the background and they are focused on customer care. Whenever you are playing golf at Fulford - which is such a brilliant course - do ring us directly to book your rooms and we'll promise great rooms at the best price. Thank you so much for your lovely review - Kind regards Irene Cossins

"Lovely hotel, full of character"

4
18/07/2016

1st time at this hotel, having visited York on many occasions. First impressions were good, but felt that this type of accommodation was not for us. However, our room was lovely, maybe not as sleek and shiny as some of the other hotels in York, but very clean and perfectly adequate. Free car parking, and free wifi throughout, which was great. Breakfast was really impressive, and the waiting staff were attentive and friendly. Great selection of both hot and cold food. Nothing was too much trouble. We really warmed to this hotel , especially the little courtyards, fountains and gardens. All in all, a little treasure, and we will definitely return.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was delighted to read your review and to see that you really enjoyed your stay with us and that my team made you feel very welcome. The joy of a privately owned hotel is that it does reflect the vision of the owners and we definitely are not a corporate hotel style so I was glad that you appreciated the quirky aspects of the York Pavilion. We look forward to welcoming you back on many occasions in the future - just call the hotel directly to make your booking and we'll make sure you get a great room at the best price. Hopefully when you come back we'll earn Five Stars out of Five! Kind regards Irene Cossins

"Congratulations and thanks."

5
17/07/2016

I have missed some family weddings and events at the Pavilion in the past, due to illness, but having finally attended a function, my brother's wedding, I have to say how very, very impressed I am by its whole ambience, the food and service was of superb quality and the staff were well trained and extremely professional. You made an entire party of family and friends of all ages and backgrounds very welcome and our congratulations and thanks to all concerned. Definitely highly recommended 5*+++++

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Frank, I was delighted that you were well enough to attend the family wedding at the York Pavilion recently, and thank you so much for your lovely review. I was glad that my team made you very welcome - and that you enjoyed every moment. I hope that you will visit us again for many family celebrations - Kind regards Irene Cossins

"Disappointing."

3
16/07/2016

This was our fourth stay and one from which we are still recovering. Room 15 was the short .straw.. The open window on our arrival there should have been a clue to what was to come! Hot, stuffy and with unbearable traffic noise, sleep was impossible. And the midnight news bulletin from room 14's television ensured that we are spending the following days recovering from jet-lag. The night porter's offer to bring up a fan at 1.00am did not impress! And how about the food delivery truck, complete with reversing beeps, below our window at 5.45a.m? Our experience was completed when it had not been recorded that we had ordered our over-priced breakfasts. We were too tired and angry to eat them in any case. The compensatory free evening meal offered was pointless - we needed an early night!

"Amazing break in an amazing hotel"

5
13/07/2016

The room was lovely, comfortable, had plenty of amenities, lovely shower, bath, bed was so comfortable. Room tended to get a bit warm at times but there was a fan provided to keep you cool, it could of had a extra setting on it though. Even had an ironing board, iron, hair dryer, basically everything you needed. The gardens were lovely and inviting, very private. The staff at the hotel went out of their way to be helpful 10/10. Everything was very well presented. The continental breakfast and assortment was out of this world, something youd dream of at a paradise hotel in the bahamas. My partner and i are already planning a 2 week holiday here as the 2 days we stopped was nowhere near long enough. Jon and Tye Woolley x

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Jon and Tye - I love reviews like yours and we were all delighted that you enjoyed every moment of your stay with us - I have enjoyed sharing your comments with my team as they have bags of personality and I believe are the best ambassadors of great hospitality! There's so much to see and do in York and the Moors & Dales so let us help you plan your next holiday here! Just call Matthew at the hotel to make your next reservation and I promise the best room at the best price - and of course a strong fan! We look forward to welcoming you back - Kind regards Irene Cossins Owner

"Good Stay"

3
12/07/2016

Not sure how to rate this hotel. The first impression when you pull up is in need of TLC. Nice size car park with terribly overgrown trees which makes it dark and not inviting. Checking in experience was excellent, I think his name was Connor, but could he teach some people how to receive a guest 10 / 10 for him. The room (36) was ok nothing great overlooked a courtyard so enclosed and quite dark and not inviting. But is quiet. The staff were always busy and polite. Breakfast was served on small tables in the bar that despite someone trying to clean them we cleaned again before eating at them each morning. Good location Connor told us of a nice couple of mile walk into York city centre that took us along the river but buses into City centre run every 10 minutes up to 8pm if you prefer as parking in York is dreadful.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your review and I was delighted that as always Connor was a star at making you feel welcome - he is a very valuable member of our team. At this time of year the rooms can be dark simply because of the trees but it gives good shelter when sitting in the garden - a difficult compromise. I am glad that my team made you feel very welcome everywhere in the hotel. I will ask my breakfast manager to check the quality of the tables in the bar - we have just had them resealed so they should be perfect. I hope that we will have the pleasure of welcoming you back to the Pavilion soon - just book with Matthew direct and he will allocate you a lovely lighter room, at the best price. Kind regards Irene Cossins

"Never again"

1
09/07/2016

In my opinion this hotel only gets good reviews because people are generally attending happy occassions like weddings. I have stayed in Best Western hotels previously and have to say could not be more disappointed with this one. Food expensive and below average, rooms unclean, breakfast poor, service very average. Charged different prices for drinks. Not impressed at all.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was so disappointed to read your review since I believe we are a good all round hotel - great for corporate business, for leisure and for special occasions. Do please call my PA Pauline Grabham to discuss your stay further as I hate it when guests are disappointed with the quality of service which we offer. Kind regards Irene Cossins

"Feet up in luxury "

5
07/07/2016

Our room is beautifully presented as is thr restaurants all our needs are catered for. The food is yummy nicely done well presented I definitely want to stay here forever. The staff have been very helpful pleasant will look forward to coming again sooner rather than later

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Heather, Many thanks for your lovely review and I was delighted that you enjoyed your stay with us -that you found your room extremely comfortable and the food excellent! have enjoyed sharing your lovely comments with my team. We look forward to welcoming you back on many occasions in the future - there is always so much to see and do in beautiful York! Just call Matthew and he'll ensure you get a great room at the best price. Kind regards Irene Cossins

"Lovely courtyard room"

5
05/07/2016

We had 2 rooms both opening onto a charming little courtyard with a table and chairs so we could sit outside our rooms......this was a bonus indeed...The rooms were very clean and the beds were comfortable...The breakfast menu was varied and the home made granola pots were much appreciated...We would ask for these rooms again !!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Jill - Many thanks for your lovely review - the Courtyard rooms are my favourite, they stay cool in summer but you have the advantage on sunny days of just sitting outside and enjoying the flowers! Breakfast is such an important meal of the day so I was pleased that you enjoyed our home-made granola pots. It sets you up so you have lots of enjoying to explore our beautiful City! We look forward to welcoming you back on many occasions in the future - just call Matthew so that he can reserve your favourite rooms. Kind regards Irene Cossins

"Wedding"

5
03/07/2016

If you are looking for a hotel to have your wedding then book the PAVILION. Excellent from start to finish. The staff couldn't have been more helpful. The service, food excellent. The D J a star on the evening, getting involved.

"A family wedding"

5
02/07/2016

What can I say about this place when I originally booked this I was a bit apprehensive and wasn't sure if I was being over charged. I can safely say I have not!!! I arrived in what I can only say a panic I was the one delivering the cake for the wedding and it hadn't arrived in one piece the staff went above and beyond not only did the help me in gettin the cake back into some sort of shape again they polished it off and make it look beautiful again with doin a bit of design work honestly you will never understand how grateful I am to u for this. As a family stopping over with a baby I was somewhat panicked about our trip anyway but the staff at this hotel were amazing from the bottom of the ladder all the way up to the top!!! Nothing was too much for these staff!! They made us feel welcome from beginning to end. Before the wedding they helped my husband wit my baby's food warned it for us so she could eat before the wedding which was a massive help to ensure the smoothness of our day. During the wedding and the party the staff could not do enough always checking and ensuring everything was right and going as planned ??. I will be writing to your head office because I do believe that this hotel is an absolute gem!!! And the staff in it r the shining jewels a massive well done and congratulations to u all for doing your job so well I've worked in your industry so I know it's not easy!! One final word if your debating stopping here or having your wedding here don't delay everything was perfect food service even the d.j was a star and got involved like I say perfect from start to finish

"Great service and food"

5
01/07/2016

Large double room with good tv . Brilliant powerful shower and extremely thick bath towels with comfortable bed meant a very pleasant stay. Mentioned that my husband had been disappointed with a breakfast earlier In the week and we were immediately offered two free breakfasts which were superb.The compote topped with yoghurt and oats was not too sweet and a good start, and the vegetarian hot breakfast was good. Best of all was the attentive service. We will return again.

"Great stay!"

5
30/06/2016

I stayed for one night with my mum. Beautiful building, friendly staff and really clean rooms that are nicely decorated. Warm atmosphere in the restaurant and bar downstairs, about half an hours walk or £6 taxi ride to the centre of town. Would recommend.

"Pleasant stay"

3
30/06/2016

The hotel and a good sized carpark at the rear. The welcome was great. The receptionist had the right amount of banter. The room was well presented. My only complaint was that the wifi was very inconsistent. The bed was comfortable. Breakfast was reasonable. i would stay again.

"Loved this old fashioned traditional hotel"

5
29/06/2016

We had a double room with the queen sized four poster it was great and my wife fell in love with it straight away.The hotel is an old country house and the rooms reflect this style don't expect modern here.We went for the inclusive breakfast and evening meal and both had good choice and the quality and service was first class.The hotel has a car park for 40 cars we got in easily but on the second day the car park seemed to be getting full,the bonus point for me was that they provided a charging facility for electric vehicles.In summary excellent hotel,lovely clean rooms,good facilities and friendly attentive staff definitely recommended thank you for a lovely stay.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review and we were delighted that you enjoyed your stay with us and appreciated how we try to retain the olde-world charm whilst offering great service. We look forward to welcoming you back on many occasions in the future - the Five Stars out of Five were greatly appreciated. Kind regards Irene Cossins

"Wedding Setting"

4
29/06/2016

Spent 2 days at the York Pavilion Hotel attending a close friends daughters wedding, held there. The garden & interior gave perfect photo oppertunities. Hard to single out individual staff as all were naturally cheerful & friendly especially the senior lady who showed us to breakfast each morning, which was speedily delivered. Our bedroom was comfortable, but would have bennefitted from air con on what was a very warm night, as open window lead straight onto fire escape shared by other rooms. The bar served real ale along side a selection of pump beers, the bus stop across the road gave the conveiniance of a short journey straight to York centre, (just over £2 return) ample parking at the Hotel or even City centre if chosen.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear John - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us for a special wedding reception. I note your comment regarding aircon - if only the weather in Yorkshire merited the cost - but since that sunshine has once again disappeared it won't be top of my agenda I'm afraid! However when you come back to explore a little more of our glorious City just call the hotel directly to book your room so we can allocate an airy room at the best price. We look forward to welcoming you back - Kind regards Irene Cossins

"Yorkshire - Business Trip with a Bonus"

5
27/06/2016

One night's stay in York to have a change of scenery from the usual business hotels along major routes and in the industrial towns of the region. This hotel was off the beaten track and the walk into York Centre (around 20 minutes) on a sunny evening was very enjoyable, more so as it was early in the week and the city was quiet. Style and decor of the hotel is very impressive and the overall ambiance was calm, even though the main A19 passes the front of the hotel and the A64 ring road is just 5 minutes away. A good choice for both business and leisure activities connected with York / surrounding area.

"Ian & Sandies wedding"

5
27/06/2016

Our wedding at the pavilion was perfect the hotel is beautiful with gorgeous gardens for wonderful wedding pictures. The whole day was amazing we would like to say a massive thank you to Paul our master of ceremonies and Zoe our wedding coordinator who made everything run so smoothly. The food was delicious and all the staff were extremely friendly and helpful and very professional We would highly recommend the pavilion we couldn't have had a more beautiful room for our very special day We would like to thank everyone for all your hard work and for making our special day so perfect Thank you Sandie and Ian Charlsworth

"Attended wedding - nice hotel, lovely staff"

4
27/06/2016

Stayed here overnight for a wedding. Not a big hotel but the rooms were clean and the staff very helpful in sorting out dietary requirements and drinks. The wedding was lovely and the staff couldn't do enough. Food was nice. Breakfast was really nice with a good selection. We had room 53 which was quite noisy all night as we were above the kitchen and could hear a blower/generator all night. Apart from that, really enjoyed the stay and would stay here again.

"Very Good"

4
26/06/2016

Stayed here three nights from 22 June 2016. Third time we've used this hotel, and generally very pleased with it. Staff friendly and welcoming. Breakfast is one of the best we've ever had!! We had room 29, which was fine. Bath showing some signs of age, and possibly needs re surfaced, but very clean. Excellent supply of hot water. Wi-Fi prone to dropping out, but might have more to do with older building. Plenty of parking, though some spaces a bit tight. Bus stop across road for trips into York centre, but a pleasant walk along the river is nicer. Very much worth seeking out this hotel.

"Friendly & clean"

4
26/06/2016

We enjoyed our stay at the Best Western in York, the staff are polite and friendly. The hotel is ideal for those attending a graduation or function in York. We have already recommended this hotel to family who will be staying soon.

"Full of charcter"

4
25/06/2016

This hotel feels cosy and friendly despite hosting a large number of guests. There is lots of character as a pleasant break from chain hotels, the gardens are beautiful with secluded areas. The food was first class but the small restaurant a little over capacity when we stayed.

"Nothing Special. "

3
25/06/2016

This hotel is ok but nothing special. The room we stayed in was very small, the bed 4 foot from the door, but all in all clean. I requested a coca cola from room service at 5am but I couldn't have it as the bar was closed and access couldn't be gained, I had to drink tap water as no bottled water was supplied in the room. At breakfast whilst waiting for my undercooked barely hot breakfast which is the worst I've ever tasted in a hotel, the coffee was awful, I had to get the attention of a waitress due to being bypassed and ignored twice by other staff. I wasn't told by the receptionist when checking in they had taken only a minimum payment, I assumed I had paid in full, they'd taken a card print for any incidentals and that was that. Two hours after checking out of the hotel I was informed from a very polite gentleman on reception via telephone he's had my key but not my payment. Madness! All in all the organisation of the hotel needs improving although they are very polite but at £125 a night the size of the room was very disappointing. I won't be staying again unless there's nothing else available in the area.

"Quirky hotel good for overnight stay"

3
25/06/2016

Perfect for a one-night stopover en route to another destination. Outside of city centre but within easy reach of the main attractions, which are around 10 mins away by car. Our room was average but comfortable enough. There is free parking on the street out front if the car park is full. The full English breakfast was good and the bar/dining area is unique in a quirky sort of way.

"On business"

4
23/06/2016

Had stayed at this hotel a couple of years ago,, it's a comfortable hotel, it has a bar area to have food along with a nice restaurant, the bar food is the same cost as the restaurant, staff are helpful. It has off the road parking.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Jim, Many thanks for taking the time and trouble to review your stay with us at the York Pavilion and I was delighted that you enjoyed your stay and that my team made you fee very welcome. We look forward to welcoming you back on many occasions in the future - Kind regards Irene Cossins

"Noise, terrible wifi and the worst service"

1
21/06/2016

Good stuff first, location close to the outlet village and only ten minutes from town, that's it!, from there it is an old fashioned(styled), ran down typical BW. Wifi reception is terrible "we have put you in a room right next to the router" obviously not true or lead in the walls!!!. First nights service at check in and in the restaurant was good, food was decent, large portion and fresh, unfortunately never saw those staff again during my stay. The receptionist that looks like ginger version of Pob(the kids to character) was rude, after seeing that the restaurant room I had been in on my first day was set for conference I returned to reception and asked which room was to be used for the restaurant, "that one over there" and pointed, "you booked", I haven't booked but I'm a resident and haven't booked on other nights!? "You eating now"? YES!!!, off I go to the directed room, fifteen minutes go by and no sign of any waiter, just when hope was lost for any service, a waitress arrived "are you wanting to eat" YES!!!, "this is the wrong restaurant", " you need to go to the other room". This is rubbish hotel service.....near fuming at this point I got up and went to the other room, sat at a table......." You wanting to order" not even seen a menu at this point. Sort it out.......... SHOCKING SERVICE.....DONT STAY HERE.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Nathan, I was disappointed to learn from Polly and Paul that you had not enjoyed your stay with us. We have invested over £10,000 this year on the WIFI solution for the hotel and I was very sorry to learn that you had a poor signal in your room. I have had no complaints for the last three months since the investment so have called our supply company in this morning to check the area around your room. I found your comments regarding our receptionist very insulting as he is a remarkable young man with great personality and I very much value having him on my team. Irene Cossins Owner

"A little old, a little run down, but I like it."

3
15/06/2016

Like all BW hotels, you can never be sure what you are going to get, until you get there. This is an old and creaky hotel where everything works, but not necessarily as good as you would want. I think we can call this character and that is why I quite like it. Checking is a strange "hole in the wall", but service was pleasant and I trailed the corridors to my room. The bed was very comfortable. The TV works, but there is some problem which meant a flickering picture on some channels. The bath room is fine, but the shower is rather old and run down - works but only just. Breakfast is fine and worth the additional £7. A good 3 * hotel - I would be happy to stay here again.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your review and I was delighted that you enjoyed your stay with us. I like the fact that my hotel is quirky and has personality - as you can imagine from the age of the building creating a reception with walls 3' thick was challenging but we did it! The hotel has grown like topsy - the original building was 18 century and the most modern is 21 century - so it could never be a standard run-of-the-mill hotel. I wish you had told our reception about the problem with the tv as we've had no other complaints but it might mean that it needs replacing. I'll get it checked out. We look forward to welcoming you back soon - just book with the hotel directly and I promise the best room for the best price! Kind regards Irene Cossins Owner

"My perfect wedding day come true!"

5
06/06/2016

From the minute we walked into the Pavilion hotel we knew that it was the venue we wanted to have our wedding at. From start to finish the coordinators who worked on our wedding were amazing! Nothing was too much trouble for anybody and any queries we had or worries were always quickly resolved and turned into a good working idea. My husband stayed the night before in the apartments over the road which were brilliant for him and his best man and ushers, and I stayed in the hotel with my bridesmaids in a wonderful room which was perfect for the next morning to get ready in. The reception room was set up early in the morning so I could take a look and change anything if needed (nothing needed changing as it was better than I could have ever imagined) then the whole day was literally perfect. And that is thanks to the amazing staff. Special mentions to Shannon, Mikey and Zoe (and Daisy before she went on maternity) for their roles in it all but every single member of staff was happy, more than willing to help with anything and generally just brilliant. Every single person who came has commented that they felt it was the most beautiful and perfect wedding they had ever been to. We were so chilled all day it meant that both of us enjoyed every single second of it. Food was amazing, not one complaint is needed. Thank you so, so much for making our dreams come true and helping us have such an amazing day and memories to keep forever.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear LauraBeth - I was delighted that your Wedding Day was perfect and I thank you for your wonderful review which I have enjoyed sharing with my team. I know they are a special bunch and they really enjoyed looking after you a couple of weeks ago. We look forward to welcoming you back on many occasions in the future - just coming back will make it a special occasion! Kind regards Irene Cossins

"Great Hotel friendly staff"

5
04/06/2016

Jackie and I have just spent a wonderful week at the York Pavillion hotel. The staff were all friendly and attentive to our needs. The food was excellent an interesting evening menu and great choice for breakfast. The room was clean and cosy., we both felt that the atmosphere in the hotel was great, loved the Jazz in bar. Thoroughly recommend a stay there so thanks To Mark and the team for making our stay special, we look forward to returning at some time in the future. Kevin and Jackie Edwards

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Kevin and Jackie - Your review is the sort that makes it worthwhile coming to work for! I have really enjoyed sharing your comments with my team who value great feedback. Many thanks for putting your experience on line and we look forward to welcoming you back on many occasions in the future! You've made my day - Kind regards Irene Cossins

"Wedding"

4
04/06/2016

Attenedes a wedding here. Room was ready early so that was perfect. Lovely big hotel. We had a super king size room bed was massive and comfy, room large plenty of space. Bathroom nice and the shower was a power shower so was fantastic. Loved my stay here. Only let down was no lift and i have 10 week old baby so had to carry pram up and down to room. Breakfast included full English, plenty of choice.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Ashleigh - Many thanks for your lovely review when you attended a wedding here recently. Unfortunately it just isn't possible to install a lift here as the original house dates back to the 18th Century when they just weren't part of the construction! Next time you stay do please just leave your pram with us on the ground floor and we'll make sure you have a cot in your room for your baby. I was so glad that you had a great time - and loved the wedding with us. Come back soon! Kind regards Irene Cossins

"A Pleasant Bank Holiday Weekend"

5
31/05/2016

A pleasant weekend spent in York using the hotel as our base. The staff at the hotel are very welcoming and helpful. They always had a smile on there face. We had a very enjoyable meal in the hotel restraint on the Friday night accompanied by some excellent wine. Breakfast was good and plentiful and served in good order despite the hotel being very busy. The hotel is situated just out of York but there is a lovely walk into town, along the river. which takes 20-25 minutes. Will definitely return to this hotel.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Keith - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us over the Bank Holiday week-end - I have shared your comments with my team who were delighted that you had a great time. We look forward to welcoming you back on many occasions in the future - Kind regards Irene Cossins

"Great Hotel"

4
30/05/2016

This is our 2nd time at this lovely hotel, clean and comfortable. Very warm and cosy lovely location and peaceful. Its a ten min walk to the centre but there are some small bars along the way to call into if your out drinking for the day. Its £6.00 for a taxi back. Were back again on the 10th June!! Breakfast was great and the dining area is just lovely with great customer service.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Janine - I look forward to welcoming you back to the Pavilion on Friday - hopefully we will keep the sunshine for you until then! Thank you so much for your lovely review - hopefully when you return we will score Five out of Five! Kind regards Irene Cossins

"Bad room"

1
27/05/2016

We booked a week we lasted 3 days, they gave us a room that was quite, coach party's right below us, we paid £1200 for b&b,eve meal, they put a limit on what we could spend, ,we did not enjoy our meal

"Where was the management?"

2
27/05/2016

A family Sunday lunch ruined by poor service. We were left waiting on arrival and had to search for a staff member who eventually directed us to our table. The girl who came to take our orders, without order pad, had clearly received no instruction in customer service; she was well out of her depth. No criticism of the young lady, but where was her supervisor? The bar was too busy serving a wedding party to prepare our drinks for some time. Another wait. When the starters eventually turned up, we asked for some bread rolls. This arrived after the starters were finished, in the form of three dried wedges of bread. Which we were then charged for. We had to search the corridors for someone to give us a spoon for the vegetable soup, again after everyone else was almost finished. The main course was OK, service slow; strange mix of veg, including leathery kale. We were asked if we wanted desserts, the menus were brought......and there we sat....and sat. So we decided to call it a day. Having asked for our bill, we were left to wait in the corridor for a considerable length of time, surrounded by the comings and goings of two large parties using the hotel at the same time. Clearly there are staffing problems at this establishment; however, the lunch waiting staff had been observed hanging around in a different part of the building, instead of attending to their customers. I would add that there was only one other table occupied while we were there. We have had several family celebrations at the Pavilion over the years, but this experience has shown us that it is past time for a change.

"A good location for visiting York"

4
27/05/2016

The hotel is roughly one mile from the centre of York and there is a pleasant walk along the river bank or the bus stop is only a few yards from the door. The service is every ten minutes but the down side is that the service stops at 8pm so if you have gone into York for a meal the alternative is either walk or get a taxi (around £6). The hotel itself is very pleasant, with helpful staff and nice comfortable rooms. We had a room at the back which, although over a function room with a wedding ongoing was very quiet. The breakfast is a mixture of buffet and ordered hot meals. If ordering hot this is served promptly. The restaurant is open in the evening for dinner but see the separate entry under Langton's Brasserrie for comments on this.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Harold, Many thanks for your lovely review and I was delighted that you enjoyed your stay with us recently. I was pleased that my team gave you a warm and friendly welcome and enjoyed breakfast and dinner with us. We look forward to welcoming you back on many occasions in the future - just call the hotel directly so that we can make sure you get a lovely room at the best price. Come back soon! Kind regards Irene Cossins

"Period hotel in lovely setting"

4
27/05/2016

This was a great hotel just outside the main city centre and at a reasonable price. We decided not to pay for the meal option when booking but found that there was a breakfast option of £7 rather than the full price of £14+ and this proved to be excellent value for money. We dined in one evening and found the food to be equally good although maybe a little restricted. Service is very good and the mainly young staff are very keen to help. There is a bus stop across the road which serves both the brilliant Designer Retail Park in one direction about 5 minutes away and York Centre in the opposite direction about 10 minutes. We stayed mid week and found all the facilities in a very old building to be more than adequate and would recommend a stay here as a base for touring a beautiful area of the country. However it seems to be very much a wedding venue because of its beautiful setting so may be very busy and noisy at weekends.

"Good Midweek Break"

4
26/05/2016

We recently stayed her for our Wedding Anniversary. We received an email before arriving asking if we wanted to upgrade, we did to the four poster suite. The bedroom was looking onto the front and so on the main road, however you couldn't hear any traffic as there was secondary glazing. There was plenty of very hot water and the bath was a great size (took seconds to fill). Only criticism is that the blinds were needing to be replaced and paintwork needing to be re-painted... Good choice of menus for Dinner and Breakfast. Would recommend booking for Dinner.

"1 bed apartment "

5
25/05/2016

Booked weekend break for me and my partner ,thought I booked a room at the hotel but I had actually booked a 1 bed apartment which was across the road .The living room was small but fine as we didn't spend any time in it had television, phone ,couch, dvd player kitchen was modern,bedroom was lovely and bed very comfortable ,wallpaper in living room had celotape stuck to it for some strange reason that was my only gripe . The hotel was lovely all staff were very friendly and very helpful,The breakfast was amazing and a must if your staying at the hotel . Would definitely book again and hope to soon . Thank you

"wonderful stays"

5
24/05/2016

We have stayed at the Pavilion on several occasions, as a couple, and with family, and we love the rooms, the staff were always welcoming, and very helpful. Even though it is on a main road we were not disturbed by traffic, it is only a 10min walk along the river into the town centre.

"Sunday lunch disappointment (again)"

2
22/05/2016

We live locally to The Pavilion. It is a lovely building in a lovely location (although parking is tight). We used to go often for Sunday lunch and enjoyed the proper service and the food. We had both our daughters' christening lunches there. So we really want to love The Pavilion - but lately it just keeps letting us down. For the first time ever, we booked a Boxing Day lunch (2015) - it was disappointing service right from booking to finish. I was offered a free Sunday lunch in apology (from The Pavilion itself - no acknowledgement from parent Best Western) but didn't take it up as it wasn't about the money - I just wanted my comments to be taken on board to improve the service. I was assured that there would be an improvement. My friend and I had lunch there in early Jan and were largely ignored even though we were initially the only customers there. Today, we have gone for Sunday lunch with the family - again with lack of welcome, inexperienced service, being made to wait for accompanying bread and cutlery and waiting to pay. While I acknowledge that there were two other functions going on - this should have been managed with increased staffing levels. Due to the close location and function rooms available I have booked a party for next year, but again with difficulty at the initial booking stage and more recently with attempting to pay for the deposit. I am now wondering whether we have made a big mistake in again putting our trust in The Pavilion. It is really the service that is lacking - in general the food is lovely. Please put the effort into making the most of this gorgeous hotel rather than falling back on apologies.

"Great little hotel"

5
21/05/2016

Stayed for a midweek break, had a four poster room which was very cosy but really nice. We were lucky enough to have very good weather so enjoyed the walks along the river into York and back. There was lots of free parking at the hotel so we just parked up and walked into York rather than mess around with any traffic. Breakfasts were very good and all the staff we met were very friendly and welcoming. This is an ideal hotel if you don't mind not being in the center of York. Will more than likely stay here again when we visit York, thoroughly enjoyed our mid week break.

"Back agaim"

4
19/05/2016

Very nice hotel, pleasant rooms giving comfort and good food. All reasonable prices. Very convenient location out of city centre, and the bus stops right outside where you can use York buses or pick up Park & Ride service.

"Pavilion Hotel close to York City centre"

5
19/05/2016

This hotel is an excellent choice for visitors to York, a few minutes from the City centre and all of the attractions on offer. Lovely rooms, we had a 4 poster and a good sized room. Breakfast is very nice, lots of choice and good service. The bar / bistro area is cosy and and always has a nice atmosphere about it.. I cant imagine anyone not liking this hotel, good value for money.

"Nice old fashioned hotel"

4
17/05/2016

Great helpful staff, interesting historic building, room number 1 lovely, bit small to be classed as a superior room, but did have a 4 poster bed, very clean, bathroom was huge, but could do with re-furb, as toilet was virtually un-flushable! A shame about the view of a brick wall directly outside the bed room window. £112 for room only, some may consider bit pricey... WiFi signal excellent. Location to York fab, the bus stops directly outside frequently, On the downside, pillows awful, flat and lumpy . Car Park small for large hotel, but nothing they can do about this due to nature of building & its land. We didn't visit the bar, but had an extra £19.30 added on for beverages, when I queried, they didn't know either, so hopefully this won't be deducted from my credit card!

"May 2016"

4
14/05/2016

Excellent hotel, friendly helpful staff, and clean comfortable rooms. Some off street parking available. Function rooms and very comfortable lounge room with open fireplace for those cooler nights. Also a nice outdoor area for a quiet tea/coffee.

"Super Staff, Super Food - a hidden gem with Superb Ambience!"

5
12/05/2016

Weekend away so booked online & very pleased with our Ground floor room with French windows opening onto the inner Courtyard - Lovely sunny spot in among the plants & trees. Thank you Connor for your excellent advice on this room! Rupesh made us very welcome on our arrival and we dined in the restaurant that evening. Excellent food & really friendly helpful staff despite the fact they were very busy with 2 small parties in the function rooms. Adam, Kirsty, Craig & Oliver at the bar all very upbeat & chatty staff which made our stay a pleasure. On Saturday night there was a very noisy party which affected all guests particularly in the main part of the hotel as one friend went down to complain 3 times! Management should control the noise levels for house guests Overall a super place to stay

"Second visit"

5
11/05/2016

Second visit this year and found on both occasions the rooms although a bit dated were very clean and well equipped staff were friendly and very helpful and we will be returning again On bus route into York and this time we walked in along the river only took 20 minutes and was lovely walk

"Wedding Anniversary"

4
11/05/2016

Lovely Hotel just short bus ride in to the City. We requested a quiet room for our 3 night stay and were provided with delightful accommodation ( the room was called Vino Collapso !!). The welcome celebration pack was xlnt and a lovely surprise for my wife on our Wedding Anniversary. The staff were very friendly and breakfasts were superb. The only disappointment was the terrible service in the restaurant on the evening of our Anniv. Whilst the food, when it finally arrived, was very good, the front of house and kitchen were clearly understaffed. Our disappointment was cushioned by a complimentary bottle of Prosecco ( thank you Duty Manager). Nevertheless I would still recommend this hotel to others.

"stayed for wedding"

5
10/05/2016

stayed at this hotel with family and friends for my son tonys wedding 7/5/16 we arrived at the hotel early about 11.45 they had told my daughter-in-law laura previously they may only have 1 or 2 rooms ready when we arrived as check in was not till 3, 0 clock.on arriving the staff were welcoming and could not do enough to help I cant praise your staff enough nearly everyone had their rooms before we left for the wedding at 2, 0 clock. everything about your hotel was top notch rooms, food,atmosphere.the room was beautiful set out for wedding breakfast even put up with the children ha. you set up the same room for our breakfast the next morning which was very nice of you.I would definitely stay at your hotel again thank you for making my sons wedding so special.(only one thing seeing my little four leg friend in garden)but even that didnt spoil my stay .

"W/end Stay"

5
10/05/2016

A wonderful hotel 'find'! Totally individual - delightful staff - a beautiful Georgian building with an interesting history. The rooms are most unusual in their naming - we stayed in the Indian Room, very tastefully appointed and, not OTT. Once owned by John Barry, the composer - whose great fame came when he wrote the archetypal 007 theme music. Would most definitely recommend and has good access to the city and is easy to find.

"Weekend Away"

4
08/05/2016

Just back from a weekend in York staying at the Pavilion. Was pleased we only had a little car as the car park was a bit cramped but we did find a space. It was a very welcoming hotel and the staff on reception at check-in were really friendly. We stayed in room 58 (The Drawing Office) and could not fault anything, it was very clean, and the bed was really comfy. The shower really woke you up in the morning and the water was always hot. The only tiny niggle we had was the walls were very thin - we could hear the people next door talking, heard their TV and their shower but it didn't detract from what was a very pleasant stay and if ever we are back in York, the Pavilion would certainly be on our list of places to stay. We never ate at the hotel so cannot comment on the food/breakfast.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Amanda, Many thanks for your lovely review and I was delighted that you enjoyed your visit to York and your stay with us at the Pavilion. When you next come and stay do book directly with Matthew and I'll make sure you've got a quiet room although I was pleased that it didn't detract from your stay with us. If you book breakfast when you make the booking it's only £7.00 - against the a la carte price of £14.95 so is great value and a good way to start the day before you go exploring. We look forward to welcoming you back to the Pavilion soon - Kind regards Irene Cossins

"A Country House Hotel in the City"

5
08/05/2016

We don't often stay in York ... a combination of being only 75 minutes drive from home and never having really found somewhere that suited us. The York Pavilion ticks all boxes and we would consider stopping over when in York now that we have found this hotel The welcome was friendly; despite having booked through a hotel site rather than direct, we were expected and greeted by name. There is ample parking at the hotel and we were provided with a pass that gave us secure parking at the Q Park behind the Barbican Theatre in the city centre ... so it was no disadvantage to be in Fulford overnight rather than in the centre of the city The room was comfortable and of the standard to be expected from a hotel of this quality. The breakfast was cooked to order and there was an ample choice for all diets. Most importantly, the staff were friendly from the moment of arrival to the moment of departure and gave the impression that it was a pleasure to be dealing with us ... something that must come down from the top, as the manner / approach was natural, not mechanical We have already recommended this hotel to our friends and only just remembered that we had not left a review on TripAdvisor!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Mark, Many thanks for your lovely review on Tripadvisor - it makes it all worthwhile! I have enjoyed sharing your comments with my team this morning. We look forward to welcoming you back on many occasions in the future - there is so much to see and do in our beautiful City. Book with us directly so we can make sure you get a lovely room - and so I know that you're coming back! Kind regards Irene Cossins

"Excellent Stay!"

5
02/05/2016

We used this hotel as a base for a weekend exploring York. From start to finish we couldn't fault the experience. Hotel was very clean and well maintained. On arrival we were very early and the reception staff were more than happy to book us in and allow us to park the car and leave it until we got back from our walk to town and were also happy for us to leave the car in the car park when we checked out. We were lucky enough to have a room with a four poster bed which was an added bonus allocated by the hotel. Bed was comfortable and room and bathroom were also lovely and clean and well maintained. We also had a lovely evening meal in the hotel and breakfast the following morning both of which were excellent! Food was served quickly and really hot, which was great! There was a wedding reception going on in the hotel on the Saturday and I can honestly say it didn't cause us any issues with noise or poor service. The hotel is about a mile from town which is a lovely walk along the river. Excellent hotel and all the staff we encountered were also excellent. Will definitely return and recommend. Thanks for a great stay!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Steve, Thanks for your lovely review on Tripadvisor and I was delighted you enjoyed your stay with us - that you loved your room, that my team made sure that everywhere was spotless and looked after you well. Thank you! I have enjoyed sharing your comments with everyone here. We look forward to welcoming you back on many occasions in the future - just call Matthew in our Reservations Department and he'll make sure you get a lovely room at a great price. Kind regards Irene Cossins

"Lovely spot"

4
01/05/2016

It's a lovely warm building, the staff are friendly and helpful. It's not in the city centre however do not let that put you off! There's a great bus service that runs regularly and the stop is across the road from the hotel (#7 bus). Also the taxi rank at night moves very smoothly and quickly. We stayed in a standard room, it was also warm, the bathroom was great, the shower was amazing??. We had some light bulb issues, no sooner was it reported, hey presto fixed??. I would recommend taking out the breakfast option as its really good, cooked and continental, a selection of fruits and yoghurt pots. Really set us up for the day. Great hotel, great grounds, lovely atmosphere, already planning to return later in the year. Great place

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear John - What a lovely review, it is so good for all of us to hear that you enjoyed your stay from start to finish. Breakfast I always think is the most important meal of the day setting our guests up for a day exploring the streets of York so I was glad that you enjoyed it. We look forward to welcoming you back later in the year - when hopefully we will deserve Five out of Five! Just book your room directly with Matthew at the Hotel and he'll make sure you have a great room at a great price! Kind regards Irene Cossins

"Short stay"

5
27/04/2016

We turned up on spec and were delighted that a room was available.Had stayed here several times before and had another very enjoyable stay. All staff are very friendly and helpful. Meals are good and reasonably priced.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was delighted to see that we were able to look after you again at the York Pavilion - and I was so glad that you enjoyed your stay with us once again and that my team were friendly and helpful. I am very proud of them all and they are truly valued. We look forward to welcoming you back again soon - there are always lots of reasons to visit York! Kind regards Irene Cossins

"NIce Stay in York"

3
27/04/2016

Stayed here for a weekend. Good location on the outskirts of York. It takes you about 30 minutes stroll to the centre either along the main road or the river walk. The hotel has plenty of free parking which is a real bonus in York. Bus 7 runs past the hotel and taxis not expensive as only about a mile into the city. Hotel generally good. Our room was a little dated but clean and warm so not a problem. Staff were friendly. Enough pubs to eat and drink in Fulford too.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Ian - Many thanks for your review on Tripadvisor and I was delighted that you enjoyed your stay with us in York and found that the team were friendly and helpful. Obviously the age of the hotel dictates our refurbishment and design so we like to keep our rooms in keeping with the building. I'm glad that it was warm and comfortable for you. We look forward to welcoming you back to York on many occasions in the future, Kind regards Irene Cossins

"Highly Reccommended"

5
26/04/2016

We stayed hereon 16th/17th April for my daughters 30th birthday. when checking in i was told that our room had been upgraded so I gave it to my daughter and her husband, but on arriving at our new room we were extremely pleased with what we saw. It was at the back of the hotel through a lovely courtyard and these four rooms were named, ours being The Singapore Room. Very clean and comfortable and pretty quiet. We had an evening meal in the restuarant which was excellent and very good value, the young waitress that looked after us was very polite and friendly. Breakfast was also very good with plenty of choice from the cold buffet. The only issue (very minor) we had was that the cooked breakfast was served whilst we were still eating the cereals. Something to think about. Cannot praise the staff enough from arriving to leaving we were very impressed with the service.There is a bus stop outside with buses running every ten minutes or so into the centre, too far to walk.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review when you came here a couple of weeks ago to celebrate your daughter's 30th birthday and I was delighted that you enjoyed your stay with us. I was glad that my team made you feel very welcome - and I have enjoyed sharing your comments with them at our weekly meeting. We look forward to welcoming you back soon - Kind regards Irene Cossins

"Makes a change"

4
25/04/2016

Visited the hotel with work and it made a nice change from the usual 'travelodge' standards. The room was well appointed and comfortable and it was nice to have a Comfy, warm' room instead of the cold industrial feel of many offer.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Adrian - Many thanks for your lovely review and I was delighted to learn that you really enjoyed your stay with us when you were in York for business recently. I hope that we will have the pleasure of welcoming you back on many occasions in the future, We are always happy to offer the best rate direct at the hotel so just call Matthew when you come back and he'll make sure you get a lovely room again! Kind regards Irene Cossins

"New Year Party"

4
25/04/2016

Spent last New Year at the York Pavilion to celebrate with my husband, it was sadly for the locals the same time as the floods. I couldn't have had a better stay, everyone was so friendly and helpful during a really difficult time. Our meal was absolutely fantastic, would definitely recommend it.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review following your stay with us at the York Pavilion and I was delighted you enjoyed our New Year Celebrations. It was a very difficult time for the City, but we have pulled through and everywhere is fresh and finished. We look forward to welcoming you back on many occasions in the future - there is always so much to see and do in our beautiful City. Kind regards Irene Cossins

"Excellent base for a short stay in the York area"

5
25/04/2016

Lovely quirky room in this olde worlde hotel. We were on the 2nd floor up the main staircase and then a set of intriguing narrow stairs to the 2nd floor. The view wasn't much - apart from the tawny owl in the hollow tree!, but that didn't matter to us. Bed large and extremely comfortable. There was a separate bathroom/toilet/basin with shelf for toileteries, which is always useful. Also a separate walk-in store/dressing room for hanging clothes and space for cases etc. Also a dressing table & mirror in this part. Hardly used TV, and there was an iron/board and hair drier as well. ie; everything you need, plenty of space and very comfortable. There is adequate free parking, although there were weddings both nights of our stay, so a bit congested in car park. We were there as part of a 30 strong group on a Hockey tour and the hotel provided a separate private dining room with a set meal - which was very nice. The bar was very busy - because of the weddings - and us! Breakfast was excellent. Half an hour to walk into York, and we walked along the river, so lovely. Would definitely go back if we're heading to York again.

"A lovely weekend and superb staff"

4
25/04/2016

We booked to stay in the Best Western during the weekend of my daughter's wedding. We booked early, approximately 7 months prior to the event, as there were many of us staying. I think they got a bit confused as all the rooms were booked in the same family name so when we arrived very late on Friday night, exhausted after setting up the venue for the next day, it seemed like we didn't have a room! We were treated like royalty though. While we waiting for them to sort out the rooms, we were given complimentary drinks and entertained by the lovely staff who were so friendly. We ended up with amazing rooms, a 4 poster bed in ours! The breakfast was plentyful and filling. The staff are very friendly and great with large parties and kids. I would recommend this to anyone.

"Brilliant"

4
21/04/2016

We went here as a family for our friend's wedding. The car park was very crowded on arrival and seemed pretty small. We had a warm welcome from the reception and the general checking in was a friendly event. On arrival to the room it took our breath away - it was huge and wonderfully decorated. A brilliant size for a family of four. Sleep for me that night was not great as I am not a fan of hard mattresses but my husband slept very well so I think that is quite subjective. Breakfast was very tasty. A cold buffet was provided along with individual pots of tea and coffee delivered to the table and a fantastic choice of hot options. My children were made such a fuss of and at no point did they feel like an inconvenience; to the point where one of the waiters played a tickle game with one of the twins - they had a great time. The wedding itself could not have been better. The service was amazing, the food was faultless and everything was perfect. Again the boys were made to feel incredibly welcome and they had a wonderful time. In summary this could not be a better venue for a wedding. It was comfortable, welcoming and happy. A wonderful weekend stay. Thank you

"Hockey Tour"

5
19/04/2016

We had a great stay at the Pavilion Hotel in Fulford Yok. The staff were friendly and the rooms were comfortable . We had a team meal on the Saturday with our wives/partners The food was very tasty and reasonably priced. On the Sunday a few of us stayed an extra night . We decided to have a meal at the Hotel. I mention Micheal Whittlestone ,who arranged to get a table laid especially for the 10 of us . He was very attentive and nothing was too much for us. All in all a great stay. Thank you for rounding off a great weekend stay.

"Very welcoming hotel"

5
15/04/2016

We have stayed here on two occasions and on each visit have found the staff very welcoming and welcome. Our family live in York and on this occasion the parents and 2 young children came to see us after our meal. The staff were very accommodating by creating space for us to enjoy coffee as a family and then to retire to the Resident's lounge. Food good, perhaps a little pricey, and the rooms quirky and interesting. Certainly be back.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was delighted to receive your review and to learn that you had enjoyed your stay with us. My team were happy to hear your comments and to know that their efforts had been appreciated when you stayed. We look forward to welcoming you back on many occasions in the future - just call Matthew directly at the hotel to make your booking and he'll make sure you get a lovely room again at the best rate. Kind regards Irene Cossins

"great staff"

5
14/04/2016

just stayed 3 nights with wife daughter and granddaughter this is how a 3star hotel should be run spotless and clean great staff and fantastic breakfast .go give it a go, the bus stops right outside the hotel and takes you right into the centre of York no use for the car?

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Robert, Many thanks for your lovely review and I was delighted that your family enjoyed their stay with us and found it a convenient location to explore the best of York. I have enjoyed sharing your comments with my team. I hope that we will have the pleasure of welcoming you back on many occasions in the future - just book with Matthew directly at the hotel who will make sure you get a lovely room at the best rate! Kind regards Irene Cossins

"Wedding anniversary break"

5
13/04/2016

we booked the hotel unseen for a weekend break. From the moment we arrived to the time of leaving everything was superb. The staff were informative, polite and friendly. We were contacted prior to arrival informing us of a wedding that was being held at the same time,we were advised that a quieter room was available if required, this is what we opted for and we were upgraded to a queen size four poster room at no extra cost. We arrived earlier than expected and were shown through to the delightful bar whilst our room was prepared.The evening meal was excellent and served very quickly, the restaurant staff were attentive at all times.Breakfast was to be expected i.e very good , and served very quickly even on the Sunday morning when the numbers were increased from the previous days wedding. The hotel is possibly the best hotel we have ever stayed in {trust me we've stayed in a few} so good in fact that we are rebooking for later this year. Only one small gripe is that the postcode does not take you to the hotel, not the hotels fault I know.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Trish - I was delighted to read your review and to learn that you had really enjoyed your stay with us from start to finish. Your review was much appreciated by my team who look forward to welcoming you back later in the year. Do book direct with Matthew at the hotel so he can make sure to allocate you a lovely room again - and I look forward to meeting you then. Kind regards Irene Cossins

"I cannot rate it any less"

1
12/04/2016

Spoke to the hotel in advance of visit as wanted flowers in our room for my partner. Having checked in and unpacked, the hotel decided to let us know a party was booked for the next evening, but music would cease at midnight. To be honest this was a lie, the music continued after midnight and complaining both to staff at the time and the owner after, it seemed this was not a problem. On the first morning we were awoken by a delivery wagon parked under our room for 30 minutes with its engine on. Again, staff felt there was no problem and the owner assured me the hotel didn't accept deliveries before 7am. Having made a complaint direct to the owner, her response was the same as all other poor reviews, suggesting it is just a standard response and no intentions are meant. The sad thing is, we had visited the Hotel as a possible venue for our wedding as we would have taken over the whole hotel, but now I wouldn't hold my daughters 13th birthday party there. One other thing, the restaurant cannot cater for the number of guests so if you do stay, make it an early breakfast. Please do avoid this hotel. I delayed my review to allow the hotel to provide adequate response but they refuse and the franchise holder refuses to assist

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Mr Trewhitt, Many thanks for posting your review on Tripadvisor regarding your stay with us recently, and I am sorry that you were unable to accept my offer of a quiet upgraded room when you returned to York. As a privately owned hotel we work extremely hard to ensure that the standard of care and comfort we offer meets the expectations of our guests so I am disappointed that you have made the decision not to return here in the future. Best Western Hotels is a marketing group of individually owned and operated hotels so the experience you have had with us should not marr the close relationship you have with one of our member hotels in Bournemouth. Kind regards Irene Cossins

"Best Western York Pavilion"

4
11/04/2016

Very good facilities, friendly staff. Certainly warrants better than 3 star. Like the nooks and crannies, but oh dear why were the books GLUED in place, that is the first time I have experienced that.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your review and I was delighted that you enjoyed your stay with us recently. When we refurbished the lounge we bought "Books by the yard" and that is the way that they arrive - so apologies if you wanted to read one! I hope we'll have the pleasure of welcoming you back on many occasions in the future - Kind regards Irene Cossins

"Quirky"

5
11/04/2016

Following a funeral locally we arrived depressed, but the staff were so pleasant and helpful it really cheered us up. This hotel is quirky, but that is a good thing, as it is different from many other hotels we stay in. The bed room we stayed No1 hosted a 4 poster bed, how romantic and comfortable. This is a great hotel with wonderful staff, although a little way out of the centre it was perfect as me met with some friends, had a drink in the bar then to a local pub. If I was to niggle it is that there is almost no mobile phone signal, but then again, its great to talk to real people rather than being glued to a phone. Breakfast was all it should be, full English , hot and plenty of it, and again the staff were so pleasant and helpful, it was so refreshing as so many establishments have an arrogant attitude to customer service, keep it up.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Paul - Many thanks for your lovely review on Tripadvisor and I was delighted that you enjoyed your stay with us and enjoyed the individuality of The York Pavilion. Mobile phone signals are out of our control - although we have spent lots on improving our WIFI which should work perfectly. I pride the hotel on the quality of the breakfast - it is the last meal before guests leave or set off to explore the City of York so I was glad that you enjoyed it thoroughly! I do hope that we will have the opportunity of welcoming you back to York - just book directly with Matthew at the hotel and I promise that we'll book you Room 1 again since you enjoyed it so much. Kind regards Irene Cossins

"Lovely hotel"

5
11/04/2016

Really interesting hotel in the interesting house. Staff very friendly, breakfast is excellent, a lot of choice, from buffet to the meal...Location is excellent, near to city center, easy by walking, bus stop in front of the hotel, near the Designer outlet. Room very comfortable, clean...

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review and I was delighted that you enjoyed your stay with us recently and I have shared your comments with my team who were happy that they made a difference! We look forward to welcoming you back to the hotel in the future - just book with Matthew directly and we promise a lovely room when you return. Thank you so much for going on line - it really helps guests in the future when they are planning to visit York. Kind regards Irene Cossins

"Lovely hotel"

4
10/04/2016

Hotel was really lovely, lots of character. Very comfy bed and spacey clean room. Breakfast really nice, waiter service. Hotel staff very friendly and professional. Will definately stay again. Only five minute bus ride from town centre, Bus stop right outside hotel with very regular trips into and from town.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Julie, Many thanks for your lovely review and I was delighted you enjoyed your stay with us and that my team made you very welcome. It is always lovely when guests take the time and trouble to go to Tripadvisor to help future visitors to choose the York Pavilion. I was glad to see that you found it easy to get in and out of the City - there is always so much to see and do here I hope we will have the pleasure of welcoming you back. Just call Matthew at the hotel to make your booking so he makes sure you get a lovely room again. Next time I hope we're good enough to score Five out of Five! Kind regards Irene Cossins

"birthday and anniversary "

4
09/04/2016

the bed was amazingly comfortable, friendly staff always went above and beyond! Easy walk into town, perfect location, taxi ride into York centre,Perfect price for the Room, Would definitely return again and recommend to friends and family

"Best bistro lunch ever"

1
09/04/2016

This was a real find. Excellent value, super service, and in a lovely quiet conservatory setting in a hotel in a pretty village on the edge of York. I have already booked to meet a friend regularly for lunch here on the strength of this first visit. The food choice is not huge, but there is enough and each course was beautifully cooked, hot and tasty. Two courses and tea and coffee for £10 makes it great value, especially when served so courteously at a linen set table. As soon as we mentioned the slight chill, the door to outside was closed, though on a nicer day, it would be lovely to have the fresh air option! The only slight downside was the smell from the smokers area which is in a closed inner courtyard opening off the conservatory - every time the door opens and closes the air wafts into the building and competes with the lovely food aromas. Overall though this was a great place to come for a quiet, delicious, unhurried and good value lunch, just minutes from the busy city centre, where lunch experiences tend to be more frenetic. Be aware though that the hotels postcode lands you up a side street in which your half-remembered skills at three point turns are severely tested! Once on the village high street, stop looking at the sat nav, don't turn down Prospect Terrace and just look for the big hotel sign!

"Great Wedding Venue"

4
08/04/2016

We stayed here as this was the venue chosen by our friends for there wedding. We had such a great time at the hotel, the room was clean and well kept and had a nice feel to it, Our room was close to the reception with me and my wife slightly concerned that the room may be too close and therefore a bit noisy. This was not the case as once we were in the room, we could not hear the anything, ideal for the light sleeper. The breakfast in the morning was well organised, we were seated by the staff pretty much as soon as we arrived, without waiting around. I would recommend the apple-compote. The parking could do with some form of marking, however this is a minor issue and to be honest not the hotels fault when four cars park in an area fit more. Overall, we had a great time at the hotel,

"Quirky Quality Stay"

4
07/04/2016

I visited the Pavilion last weekend for a family wedding. I must say that the wedding organisation and presentation was excellent plus the food and service good. The hotel has obviously been added and added to over the years and my poor sense of direction got me lost a number of times! The nature of the development means the rooms are varied in size and quality but all are clean and well presented. I was first shown a room which was a bit small but the helpful reception staff handled my complaint quickly and politely and I ended up in a nice room. It was up three flights of stairs but I could do with the exercise. Worth enquiring first if anyone is not so good with stairs. The breakfasts are very nice and served which is not so common these days. A nice touch. Parking is good (often a problem in York hotels) and access easy. I'd recommend this hotel. Even though it is a bit out of Town the taxis are cheap and the benefits outweigh the disadvantages of being a few miles out.

"Not too sure"

3
06/04/2016

This hotel seems to attract very mixed reviews on TA and I am not surprised. I think the experience is very much governed by the room you get. Having struggled two flights upstairs with my suitcase I reached my allocated room 12, having specifically asked for a quiet room, and that is what I got. Room 12 is up in the eaves, complete with authentic cobwebs in the rafters. That was ok as there were no actual spiders but I was less impressed that a Hoover and dirty linen had been abandoned outside my room which made me worry that someone might come back and try to clean my room, which was made up for me and fine. I was also a bit cold - there was one radiator but it couldn't quite cope with heating the room. I was disappointed that the wifi didn't reach my room so I had to access it from the public rooms downstairs. I enjoyed my dinner but overall this was an average experience.

"York Pavilion Hotel"

5
03/04/2016

Would recommend York Pavilion for anyone visiting York.. Will stay there again if in the area. The staff are well trained, very friendly and helpful. Our very large room was well appointed, a fridge would have been welcome to complete the picture. Food was interesting and well priced served in very attractive surroundings with a real fire.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Joe, Many thanks for your lovely review and I was delighted that you enjoyed your stay with us - and that my team made you very welcome. We have considered fridges in the rooms but the hum of the motor can be disturbing for some. We are always happy to provide fresh milk each evening when you stay - just ask next time. We look forward very much to welcoming you back to the York Pavilion next time you want to explore our beautiful City. Kind regards Irene Cossins

"3 Night Stay"

4
03/04/2016

The hotel is located on the outskirts of York. We arrived Easter Bank Holiday Monday, to be greeted with a very warm welcome and our room immediately up graded and had the choice of 2 upgraded rooms. Also breakfast given at a cost of £7 per person instead of the normal price of £15. The room we chose Grandad Wooley in the older part of the hotel, was clean and comfortable. We had a meal in the restaurant which was very good and at a reasonable price, during a conversation we toasted our selves on celebrating our 17th Wedding Anniversary the day before and were offered a complimentary glass of Preseco with our meal, which we thought was lovely. On returning to our room there was a loud droning noise, which at first didn't seem too bad but as the hotel became quiet it seemed to be louder as not covered by any other background noise, this carried on until just before midnight, which then ended with us calling Reception to see if they could find out what it was and to stop it (sounded like an explanair fan being left on). Within 3 mins the noise stopped and a good night sleep was had. This also happened during the early hours of our 3rd day and was woken at 5.30am up by the droning sound. Reception was contacted and we were advised it was the boiler for the water which is on a timer and there was nothing they could do about it other than switching the boiler off which they couldn't do, and we needed to complain to Reception in the Morning (5.30am!!!!), luckily we managed to get back to sleep. After breakfast the same morning, whilst getting ready to go out, the house keeper came to see us and was very apologetic and asked if we wanted to move rooms, which we decided to do. We packed our bags, and on our return back to the hotel later that afternoon all our bags had been moved to our new Room, again this was in the older part of the hotel. The new room was again very nice and although the noise was still present it was not the same as in the previous room and did not keep us awake. Even though we had these issues, all the staff were exceptionally pleasant, happy and helpful and nothing was too much trouble and they dealt with our issue in a very quick and efficient manner. I would recommended the hotel but the boiler noise needs to be addressed, this may not be an issue in the more modern rooms. The local bus in to York is on the opposite side of the road, we got the No 7 which takes in to York, we got off in Clifford Street just passed the Castle Tower, and if you get off here you can walk in to the main part of York, if you stay on the Bus it can take you to the station for the National Railway Museum if you follow the signs. To get back to the hotel just find the nearest No 7 bus stop as this bus only goes to and from York to the Retail outlet. It was about £1.80 one way per person, which works out cheaper than paying for parking. Highly recommend a visit to The Treasurers House, the National Railway Museum and the Castle Museum. There are other things we didn't have time to do so will look forward to going back.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Patricia, Many thanks for your lovely review and I was glad that you enjoyed your stay with us in Grandad Woolley's four poster room. I was sorry that you were disturbed by boiler noise and I have asked Peter my Maintenance Engineer to see if there is any way the boiler room can be better insulated. Next time you come to stay book directly with Matthew my Reservations Manager, and he'll make sure your room is well away from the boiler I promise! Thanks for your recommendations of places to visit in York - there is so much to see and do in our beautiful city. We look forward to welcoming you back soon! Kind regards Irene Cossins

"Disappointing "

3
01/04/2016

Very thin walls, kept up most of the night by loud guests. Not to mention the extremely loud function held on the Friday night! After calling to complain at 11pm I was told they could only move me- this obviously wasn't a viable option at that time, and pointless as they had drunk people roaming about. Obviously this cannot be avoided BUT people are here to work and maybe it would have been nice to offer something as an apology rather than 'oh well that's all we can do'. However the staff were lovely on reception the rest of the time!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Zoe, Many thanks for your review although of course I was disappointed that you were disappointed when you stayed with us recently. Wedding Celebrations do tend to become noisy the longer the bar is open so I apologise sincerely. My policy is that the music must finish promptly by midnight so I hope that it happened on this occasion - we should have advised you on check-in that there could be music disturbance which would have given you the option to choose a quieter room. I do hope that you will give us a second chance to show you that we can get it right. Kind regards Irene Cossins

"Easter Weekend (2 nights)"

5
28/03/2016

Beautiful hotel - booked hotel based off previous experiences with the Best Western name (did not disappoint) Friendly, welcoming, attentive, positive staff Restaurant food and service was outstanding Plenty on offer for breakfast too Lovely rooms Highly recommend!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Tommy, Many thanks for your lovely review and I was so glad that you enjoyed your stay with us over Easter and that my team made you very welcome - I have shared your comments with everyone who were delighted that you appreciated all they did. We look forward to welcoming you back to the York Pavilion on many occasions in the future - just book directly with Matthew so that we can look after you as well when you come back! Kind regards Irene Cossins

"Our recent stay"

3
28/03/2016

We are in our last night at York pavilion,hotel staff very friendly and helpful,on arrival our room 5 had no main lighting this was rectified quickly.For the price we paid £133 per night we expected more,stained carpet in lounge plus this large rug in room that is a trip hazard,the room is generally shabby,cannot fault breakfast but ensure that you get a deal as its pricey at nearly £15,hotel ideally situated on main bus route and for the energetic ones a nice walk along the river,we intend to return later in the year but not in that room,I also know that the owner looks at reviews and would ask that she has a look at this room and does she think that it was worth what we paid,as mentioned the staff could not have been more helpful

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Dave, Many thanks for your review following your stay with us recently, although of course I was disappointed that we only scored three out of five. Our older rooms which are of course in the original house are challenging to maintain but I have checked the room with my housekeeper and have agreed a refurbishment plan - thanks for sharing your views with me. You should have been offered a deal to include breakfast since in advance the cost of breakfast is just £7.00 per person, not the a la carte price of £15.00. Next time you want to stay with us do please book directly with Matthew our Reservations Manager to get the best deal - and I promise he'll allocate you a lovely room. Many thanks for sharing your experience with us - Kind regards Irene Cossins

"very good hotel"

4
27/03/2016

spent 3 nights in this hotel. very good accommodation and friendly staff. if you like to spend your time just outside York city, this hotel is perfect. price is not really expensive. I will choose this hotel if I come back to York again.

"Great location and orice"

4
27/03/2016

We decided to stay just outside of York city centre due to high hotel prices at the time of our proposed visit. This hotel is approximately 7 minutes drive from the centre, full of character and we had a room with wooden beams. Unfortunately we were unable to park at the hotel on a Friday and Saturday night due to wedding receptions and had to park on the main road down from the hotel.

"great hotel"

5
24/03/2016

Great location for visiting York, the hotel is a very charming listed building with all the amenities you could reasonably require for a short visit to the city of York. The staff are most helpfull and attentive and the quality of food and service is excellent. We will be staying again and would recommend

"Will Return"

5
21/03/2016

My husband, who is a novice at booking hotels online, booked this hotel as a Christmas Present for me. We decided to go in March when weather was milder. We arrived in York by train and after a short taxi ride we were at the hotel. We were able to check in early as our room was ready. What a beautiful, although slightly, room we were given, room 64 Madame Clicquot! We only ate breakfast in the hotel as found that once we were out we wanted to stay out. Breakfast was beautiful. Lovely buffet style with fresh fruit, juices, cold meats, cereal etc and then whilst you were enjoying this a cooked breakfast of your choice was being prepared. All staff we encountered were very welcoming and pleasant in particular the gentleman (sorry I didn't note his him) on breakfast during our stay on the Friday and Saturday of our stay. The location of the hotel suited us fine. It was approximately 25 minute walk to city walls. However there is a bus service directly outside the hotel and the bus is every 10-15 minutes. There is also an Outlet Mall a short bus ride from outside the hotel when you want an alternative retail therapy. Despite being on the main road,and our room faced the road, we were not disturbed by traffic. Excellent hotel, excellent location but most of all excellent staff.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Tian - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us recently and that my team gave you a warm and friendly welcome. I love it when people appreciate our location - just on the edge of the City, yet so accessible to everything. I have shared your comments with my team who look forward to welcoming you back soon - Kind regards Irene Cossins Owner Kind regards

"Lovely setting even though it is on the main road"

5
20/03/2016

i was attending an evening function hence an overnight stay at this lovely hotel. Booking in I mentioned to reception that I only saw the menu for the function a couple of hours ago and that I did not eat the meat that was on offer, would it be possible for me to change at such short notice. The young man on duty said he would ask. Two minutes after entering the room I had a phone call asking what would I like to eat . A totally new meal was cooked for me a so short a notice. That is service, thanks to all the staff concerned. I had a lovely stay great room large comfy four poster bed. Would love to visit again

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Liz, Many thanks for your lovely review and I am glad that my team pulled out all the stops for you when you stayed with us recently. I do hope that we will have the pleasure of welcoming you back to the York Pavilion on many occasions in the future - Kind regards Irene Cossins Owner

"Nice stay"

4
19/03/2016

Typical Best Western. Friendly welcoming staff, clean and slightly worn decor. It is outside of York and a taxi ride (£12 ish) from the city centre. Breakfast was excellent. My room (gardeners room) was accessed from the courtyard and was quiet. There was a working area with a good size desk and a small bathroom.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review and I was delighted that you enjoyed your stay with us at the York Pavilion - I was pleased that my friendly team made you welcome. The joy of Best Western Hotels is that they are all individual yet brimming with personality so I was glad that you are obviously fond of the brand. I hope that we will have the pleasure of welcoming you back on many occasions in the future, Kind regards Irene Cossins Owner

"Excellent Hotel"

5
19/03/2016

We stayed in this hotel just for one night, the service and room was excellent, we stayed in a disabled room with a wet room. excellent surroundings, and a very good breakfast. the staff went that extra mile to help us, has in places it was difficult to get around.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Bertie, Many thanks for your review on Tripadvisor and I was delighted that you enjoyed your stay with us and that my team looked after you well. We look forward to welcoming you back to the York Pavilion, on many occasions in the future. Kind regards Irene Cossins Owner

"Such potential"

3
18/03/2016

A beautiful old building with wonderful furniture. Our room was small, adequately furnished with a comfortable bed but oh so hot even in February! We decided to eat at the hotel on our first night. The meal was well cooked but over priced for what it was. Breakfast was a pleasure during the week but at the weekend disappointing. We had to wait for a table and most of the items on the buffet had gone and were not replenished. For the price we paid and the distance from the city it was over priced. Friendly and helpful staff made it a pleasant stay.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Ruth, Many thanks for your review although I was sorry that you had a mixed experience when you stayed with us in February. The temperature fluctuated so much during the month it was difficult to adjust the equilibrium of the building - particularly since of course the old walls do hold the heat. However I wish you had mentioned your discomfort as we would have been happy to move you to a cooler part of the building. I have taken on board your disappointment with breakfast at the weekend - it should stay the same seven days a week so I will speak with my team. I do hope that we will have the opportunity of welcoming you back so we can improve the quality of service you experience. Kind regards Irene Cossins, Owner

"Did they even remember we were there??"

2
13/03/2016

We visited today for Sunday lunch, we arrived for our 2pm booking on time today and had a lovely drink in the bar with a beautiful background of a piano being played live. We were taken to our table in a beautiful private dining room which was ideal as we had young children with us. There were two less spaces than had been booked, but we laughed and shuffled up and all was well. The service began slowly and the starter order was wrong, unfortunately the rest of us had waited, eaten and finished our starters before the missing one arrived. There then was a pause of nearly 40 minutes, time which is not easy to fill for a two year old. The main course arrived on cold plates so by the time we had all been served and the veg had arrived I had to request some more gravy to heat up my vaguely warm roast, by this time it was 3.45pm. Following this we ordered dessert and there was not enough lemon tart for all that wanted it and my husband still had dirty veg plates next to him while his dessert was served. It was now 5.15pm and we couldn't bear to wait another hour for coffee (we live an hour from the hotel and my daughter goes to bed at 7pm!) so we left the rest of the party to it. We were so disappointed because the venue and food have the potential to be fantastic but it was ruined by poor service, we honestly felt that they forgot we were there.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Rachel, Many thanks for your honest review of our Sunday lunch this week although I was bitterly disappointed that we got it so wrong. We had moved your booking into a private dining room as we felt it was better than being in the Brasserie, so I cannot understand how we got it so wrong. There is no excuse for the orders being taken wrong for the starters, or for the delays you experienced. I have spoken with my reception team to make sure that they get all the details from parties in the future so we are really aware of what the party is about and we get it right first time. Next time you arrange a family get-together do please let me know directly and I promise that your party will enjoy a Prosecco drinks reception with my compliments. Many thanks for taking the time and trouble to complete your review - we do usually do Sunday Lunch brilliantly I promise. Kind regards Irene Cossins

"So Nearly A Fantastic Stay"

4
13/03/2016

We chose this hotel as it was outside of York. We checked in and when we opened the door to our room were "wowed"! It was spacious, well furnished with antique furniture with three windows overlooking a busy road - that was the downfall as we could hear the traffic and were woken early but otherwise very nice with large king size bed. We went downstairs to the brasserie for dinner and had a very enjoyable meal. I asked for a coffee in the residents lounge, as it was a lovely room with sofas and a fire burning and were the only ones in there. My coffee arrived but no petit fours as it said and there was no one to ask. Breakfast was a little chaotic as we took our seats and had to wait some time before our cooked breakfast order was taken with four other tables. The pastries had all gone and were not replenished as had the granola pots - it was all a little disappointing. I certainly wouldn't have been happy paying £14.95 each for breakfast but it was thankfully included in our rate. This hotel has the potential to be fantastic but it is the attention to detail that is needed!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Victoria, Many thanks for your review on Tripadvisor and I was disappointed that we only got a "nearly" - hopefully when you come back we will get Five out of Five! The rooms at the front of the hotel are the original bedrooms and there are restrictions because it is a listed building on the quality of the sound proofing we can do - it can only be secondary glazing and not double glazing. What did disappoint me however was the lack of chocolates served with coffee and the disarray of breakfast. I have spoken with my team this morning to ensure that items are replenished - which usually happens, but obviously our granola pots are prepared in advance and they had a very popular morning. I do hope that we will have the pleasure of welcoming you back again soon - so that we can and will get things absolutely spot-on! Kind regards Irene Cossins

"Worst Western Hotel"

1
12/03/2016

I recently stayed at this hotel whilst making a lengthy journey by car. During the phone booking the member of staff was only interested in taking my money via the credit card. On arrival nothing had been prepared for me and I was left with no where to park my car and, waiting in the hotel doorway for 25 minutes whilst unorganised staff attempted to rally round and complete the most basic of tasks, such as put a pop-up travel bed in my room, which they eventually managed but then I must have been expected to put the cover on the quilt as it was left on top of the bed! The hotel staff were rude, unprofessional and clearly without knowledge or experience of the hotel industry, which appears to be condoned by the elderly owners. Travellers should not be fooled by the official description on "Trip-advisor" as this hotel is not elegant, how could it be with Room names such as "Vino Collapso" and "Boogie Woogie." It is neither "full of antiques", my room was pre-fabricated cheap furniture that could be purchased from anywhere. This is a run-down, ram-shackle, 1 star at best establishment where school leavers can try their hand at working in the hospitality industry. It just doesn't work, is not value for money and leaves everything to be desired.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Neil, Many thanks for your review on Tripadvisor although I found your comments harsh and unreasonable. You made your booking that evening and my receptionist made an error in believing that our last room could accommodate an additional bed for your son - but it was in fact simply a double room. She did her best but should have advised you straight away that an extra bed was not possible in the space. We refunded your money and you took your business elsewhere. Yours sincerely Irene Cossins

"Another great stay"

5
10/03/2016

I have stayed here before on business and am happy to say that it is just as good this time round. What a lovely hotel. Staff are friendly and helpful. Food is tasty and reasonable. Breakfast choice is really good. Bedrooms are warm and cosy - just what's needed when working away from home. Will be back next time I am in the area!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Hilary, Many thanks for your lovely review and I was delighted that you enjoyed your stay here and that when you are away on business in the York area you will always choose to stay with us. We like to make sure that all our guests feel welcome and work hard to ensure that breakfast really sets you up for the day! Come back soon - Kind regards Irene Cossins

"Anniversary break"

5
09/03/2016

This is a very relaxed and characterful hotel both indoors and out. There is a variety of different rooms in the main building; some are off a courtyard/garden with names like: "Head Gardener's Office". Also available are several apartments across the road which is quite busy during the day; on this, our THIRD visit, we stayed in one called "The Studio". It has a lounge and a well equiped kitchenette with bedroom and bathroom above accesses by a metal spiral stair. Each room has a TV. There is a conveniently positioned pedestrian crossing with a refuge which is a boon at busy times. The best way to get to the centre of York is on the No.7 'Park & Ride' bus so be sure to take your Bus Pass. The service is approx. Every 10 Mins; the journey takes less than 10 Mins there. The return journey includes a scenic tour around the city centre and so takes about 15 Mins. The food is very good and exceptionally good value on the lunch menu. Staff are as very courteous and helpful.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Eric, Many thanks for your review and I was delighted that you enjoyed your stay with us for the third time - we love it when we get guests returning to us as there really is so much to see and do in our fabulous City. The apartments are quite different to the standard hotel rooms - so it was good to see that you enjoyed the experience just the same. We look forward to welcoming you back for Visit No. 4 very soon! Kind regards Irene Cossins

"Watch out for the very small print for their special offers. They are anything but special!!"

1
09/03/2016

Think twice before you book a stay at this chain of hotels. We booked a Sunday special offer bed breakfast and cream tea upgrading to dinner for a nominal charge, This charge does not exist and we paid exactly the correct amount with no allowance of £50 However I have tried to get this explained by several members of staff I am still at a loss to understand how this offer should work. There was lots of things wrong from the cream tea not arriving to a quiet room being next to a generator to the most terrible food I have ever eaten. No offer of compensation apology was offered. The manager said he welcomed trip advisor!!!! Really?? Please give BEST WESTERN A WIDE BERTH I am taking this complaint further as the whole experience was not acceptable in any way at all Sadly I paid cash so I cant cancel the payment.

"York. Pavilion hotel ."

5
09/03/2016

The York pavilion hotel is very comfortable. The staff are attentive, polite and anxious to ensure that your stay is enjoyable. The bedroom is clean and bed comfortable. Meals are good with breakfast excellent. Log fire in dining room. The hotel is situated on a bus route into York. A mile away is a very good outlet village with a park and ride facility into York. A very enjoyable four day break which we hope to repeat.

"Nice Stay"

4
07/03/2016

Overall very good hotel and would recommend to friends... The service a the bar was very good, friendly atmosphere, caring staff. Quality of breakfast let the whole stay down, items dry, (been under or on the hot plate too long) But would stay again... :-)

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Terry, Many thanks for your review and I was glad that you enjoyed your stay with us and that my team in the bar made you happy and welcome. However how disappointing that breakfast let us down - we usually get the highest points for our breakfast and hot items are always cooked to order. I have spoken with Chef to make sure that the quality is always up to scratch - after all it is your last meal with us and we want it to be memorable. Do come back soon and let me know that we have got it right from start to finish. Kind regards Irene Cossins

"Mother's Day lunch."

5
06/03/2016

Just had a delicious meal in the restaurant, a Mother's Day special menu. A long time since I had a meal like this, just went to show what I had been missing, truly excellent. The staff very friendly and attentive, hilarious moment when the chair leg gave way just added to our enjoyment. Thank you, hope to visit again.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Paul - Many thanks for your lovely review and I was delighted that you enjoyed our Mother's Day lunch on Sunday - I thought the atmosphere was lovely and Chef certainly did us proud. I was glad that my team made you very welcome - we cannot promise the same entertainment when you come back - I'll check the chairs first! Hopefully we might see you for Easter Sunday delights. Come back soon! Kind regards Irene Cossins

"hidden gem"

5
02/03/2016

I have been visiting and staying in York for more years than I care to remember usually on a leisure break, but I had somehow managed to miss this lovely hotel until now. I regularly stay in Best Western Hotels for business and decided to use them for this short leisure stay. My wife and I were not disappointed either with the ambience in the hotel, the external appearance or the room we occupied. We were made welcome from the moment we stepped into the reception and the staff ensured that we were fed and watered after our long trip to York despite arriving at a time when most hotel kitchens are closing. A very enjoyable stay and one that I will be repeating in the near future.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear David, Many thanks for your lovely review and I was delighted that you enjoyed your stay with us and that my team made you feel very welcome. I love it when I score Five out of Five! We look forward to welcoming you back on many occasions in the future - do call Matthew directly at the hotel to make your booking and we promise you a lovely room on your return. Kind regards Irene Cossins

"York Christmas Market, December 2015"

5
01/03/2016

This was our forth stay at The York Pavilion Hotel in the past 15 months, and we were not disappointed. The staff recognised us straight away and made us feel at home. The high standards set by the staff made this stay equal to our last three visits in July and September, and September 2014, 5 Star *****. The hotel was decorated for Christmas and had a very seasonable atmosphere, The room was to a high standard and very clean, and the full English breakfast was as usual the perfect start to the day. The staff are very friendly and helpful and always put them selves out to help. I would recommend staying at The York Pavilion.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Peter, Thank you so much for your lovely review and I was delighted that you enjoyed your stay with us once again, and that my team made you feel very welcome. I have enjoyed sharing your comments with everyone at our Management meeting this morning - and they all look forward to welcoming you back here soon. Many thanks - and particularly for the Five out of Five score - that made our week! Kind regards Irene Cossins

"Pleasant short break"

4
01/03/2016

Comfortable hotel away from the city centre but with good bus links. Friendly efficient staff. Pleased to have been upgraded to king-size room. Good breakfasts with plenty to choose from. Dinner in small dining room marred by lukewarm main course.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Catherine, Many thanks for your review on Tripadvisor and I was delighted that you enjoyed your stay with us, and that my team made you very welcome although I was disappointed that the temperature of your main course at dinner let you down - I apologise. We look forward to welcoming you back on many occasions in the future - Kind regards Irene Cossins

"lovely hotel"

5
27/02/2016

Beautiful hotel off the main roads into York. Fantastic and friendly staff. Would recommend the hotel to all my friends and family. They put my young family of 5 in a room that was big enough for another family, Such a lovely hotel.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Keith, Many thanks for your lovely review on Tripadvisor and I was delighted that your family enjoyed their stay with us recently. I was glad that my team looked after you and made you welcome- and we look forward to welcoming you back on many occasions in the future Kind regards Irene Cossins

"Nice Hotel"

4
26/02/2016

Stayed here Valentines weekend really good communication they e-mailed to say they had a wedding on the Sat but would make sure we were in rooms that would not be disturbed by noise and true to their word we never heard a thing. Lovely dinner Fri night in small pleasant dining room. Sat morning good breakfast order at the table for cooked good variety available. We got the bus( No.7) into Town £1.80pp which passes the door & taxi back £6.80. Good weekend in a nice very quiet Hotel with nice staff.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Rob, Many thanks for your lovely review and I was delighted to read that you had enjoyed your Valentine stay with us at the York Pavilion. We look forward to welcoming you back on many occasions in the future and will strive to earn Five out of Five on our score! Kind regards Irene Cossins

"Weekend break"

4
25/02/2016

Classic elegant hotel, brilliant breakfast...fruit compotes topped with yogurt and granola, smoothies and choice of cooked breakfasts...Pleasant courteous staff....Bedrooms could do with more colour...slightly dated but comfy and clean...

"Lovely Hotel"

5
23/02/2016

Beautiful hotel set in it own grounds with private gardens adorned with greenery and flowers The interior decor is classically beautiful with lots of cosy features Dining rooms amazing and breakfast menu has lots of lovely choices of freshly made dishes accompanied with the buffet style fresh hams, cheeses, fruit, cereal and yoghurts LOVELY!!!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review and I was delighted to learn that you enjoyed your stay with us. We take the service of breakfast really seriously trying to offer old favourites and new trends - so we keep our guests happy right until the moment they leave - it worked for you, thank you! We look forward to welcoming you back on many occasions in the future - Kind regards Irene Cossins

"Romantic get away"

5
20/02/2016

Stayed here 19th Feb 2015. The hotel Is lovely. The staff couldn't be more helpful, even with a big wedding taking place on the day/night we stayed. We asked for a taxi to be ordered for us that arrived within 10mins. We didn't book breakfast but took them up on the offer at check in at £7 per person. Very much worth it, lovely full English and continental breakfast available. The evening menu looked lovely too. The room was adorable. We stayed in room 1, beautiful four poster bed. Tastefully decorated. Not the generic sole less rooms you find in big hotels. Beautifully clean and an enormous bathroom. Our only thoughts were that the room was very hot, but I'd rather that and open a window than be cold. The room was very quiet despite the wedding taking place downstairs, we didn't hear a thing. Something the staff seemed concerned about when we checked in as they assured us it would be over by midnight but it wasn't a problem. All in all everything we could have wanted for a weekend away in York. Not too far out from the centre. Cost us £6.50 in a taxi to the shambles which was reasonable as parking prices in the city are quite pricey.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Sara, I was delighted to receive your review and pleased that you enjoyed your stay with us on 19th February. I enjoyed sharing your lovely comments with my team today at our weekly meeting. We look forward to welcoming you back on many occasions in the future - Kind regards Irene Cossins

"Very good Hotel"

4
18/02/2016

This Hotel is a wonderful, very old historic building, beautiful architecture and grounds. Very nicely located just outside the center of York (Buss stop across the the road, or a short Taxi ride). Very friendly and professional staff provide a warm welcome and go out of their way to look after guests. The Hotel is small enough to have a personal touch, where by you will see the same staff several times, so that staff and guests and able to get to know each other. Comfortable well stocked bar, very nice breakfast. Had dinner in the dining room, with a view of the grounds one night, the food was very good. (I have given 4 starts and not the full 5, due to our pillows being a bit flat, perhaps I am being a bit fussy). I can highly recommended this Hotel and will be returning as soon as possible.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your review although of course I was disappointed that we only scored four out of five! I am sorry that you found your pillows a little flat - do please ask for fluffy feather pillows next time you stay and I am sure you will have a great night's sleep. Many thanks for your lovely review and I have enjoyed sharing it with my team. We look forward to welcoming you back on many occasions in the future - do book with the hotel directly so that we can arrange those chubby pillows for you! Kind regards Irene Cossins

"Enjoyable stay"

4
14/02/2016

Nice hotel in close proximity to York city centre. The staff were welcoming and extremely professional despite coping with the demands of dealing with a wedding party. We had a standard double room which was spacious enough, clean/warm and quiet. Breakfast was a delight - ample portions and a fantastic selection of healthy options available.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review and I was delighted that you enjoyed your stay with us recently and that my team made you very welcome. We pay special attention to our breakfast service so we are pleased that you really enjoyed the specialities on the buffet! We look forward to welcoming you back on many occasions in the future - just call the hotel direct to book your room so we can guarantee you a lovely room. Kind regards Irene Cossins

"Lovely hotel for a romantic weekend"

5
14/02/2016

My husband and I had a relaxing and pampered Saturday night at this hotel. We stayed in the older part of the Georgian building. There are newer additions at the back. We had a pretty, room with shabby chic antique furniture and subdued lighting. But the best part was the huge 4 poster canopy bed with thick, carved posters. It was beautiful! The service was very good and friendly. We had our dinner in the restaurant which was quiet but the food was excellent and included in our DBB package. We didn't venture out on a cold February night but their garden is pretty and must be a nice place to sit out with a drink on a warm summer's day. There was a wedding that night in the back hall but we weren't bothered by noise. This hotel is a fair distance from the centre of York but there is a bus. It's very convenient for the University. All in all, a very romantic stay.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was delighted to read your review and to see that we made you very welcome for your night of relaxation and pampering! I enjoyed sharing your comments with my team who were glad that you had enjoyed your stay. We look forward to welcoming you back on many occasions in the future - York has so much to offer and explore. Kind regards Irene Cossins

"30th Wedding Anniversary trip"

5
11/02/2016

What a lovely greeting we had when we arrived, we were shown to room 5, stunning room with a four poster bed, large sofa, so much space and a lovely spacious bathroom. We had evening meal and breakfast the next morning, beautifully cooked and presented meals and generous servings. All the staff were so polite and friendly, making a pleasurable stay.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Laura - Many thanks for your lovely review and I was delighted that you were spoilt when you stayed with us to celebrate your 30th Wedding Anniversary. I am glad that my team made you feel very welcome. We look forward to welcoming you back on many occasions in the future - Kind regards Irene Cossins

"Winter Getaway"

4
09/02/2016

A wonderfully small hotel with charming accommodating staff - especially impressed with the ham sandwiches I ordered at 4 am from the night porter Would defo stay again . Wine list and menus were good , service excellent and food quality was above average and well presented .

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Johnny, Many thanks for your lovely review and I was glad that my team made you feel very welcome when you stayed recently. I will make sure that the Night Porter gets a pat on the back for his great ham sandwich! We look forward to welcoming you back soon - Kind regards Irene Cossins

"Great hotel, lovely building"

5
08/02/2016

I stayed here recently with my daughter on a University visit. Beautiful hotel in a good location not far from the University. A nice walk into York by the river or there are frequent buses. The staff were very welcoming and helpful. The room was lovely, spacious and clean. Nice to have free Wifi. Very impressed with the breakfast.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Kate, I was delighted that you and your daughter enjoyed your stay with us when visiting the University - I do hope that she chooses to study here so that we can welcome you back on many occasions in the future! I was glad that my team made you welcome and that you loved our breakfast! Come back soon - Kind regards Irene Cossins

"Excellent staff"

5
08/02/2016

Friday 5th Feb 2016 What a great hotel this is. Very well run, clean, with great food what else could you ask for. Staff members are very smart and courteous and very efficient. The hotel will come in handy for visiting my son at York university. Also the history of the hotel with its link to the 007 films music would certainly interest other people .

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Gary, Many thanks for your lovely review after your stay with us last Friday and I was delighted that you enjoyed your stay with us and that my team made you feel very welcome. We look forward to welcoming you back on many occasions in the future when you are visiting your son at York University - there'll be time to explore our wonderful city and countryside! Come back soon - Kind regards Irene Cossins

"Great nights stay"

5
07/02/2016

Stayed at this hotel on Tuesday, great location, fabulous service, staff extremely polite and accommodating room amazing, ate in the restaurant quality of food excellent, glad to say I'm staying there again on Tuesday this week 9th February, the hotel atmosphere is good, can't wait to stay again, compliments to the manager and his team

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was delighted to read that you enjoyed your stay with us last week and so hope that you enjoyed your stay with us last night! Thanks for your lovely comments regarding every member of the team - they are all really valued. We look forward to seeing you again soon - Kind regards Irene Cossins

"Fab Apartments"

5
06/02/2016

Stayed in the Rookery apartment overnight, facilities were brilliant as we prefer to do our own thing and bring food/drink etc as they have a fridge, small hob and microwave and tea making facilities to use, just like being at home. Will definitely be using again.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was delighted to see that you enjoyed your stay in the Rookery apartment when you stayed with us recently - it is great that we have such a diverse choice of rooms that we can keep everybody happy! We look forward to welcoming you back to the York Pavilion on many occasions in the future, Kind regards Irene Cossins

"Outskirts of York review"

5
06/02/2016

really nice hotel with caring staff. Spotless and welcoming. Situated in a pleasant area on the outskirts of York with say access to the city centre. Food Smashing. Plenty of choice and a quality service. This is our 3 rd stay at this hotel and not our last!

"Really lovely staff."

4
03/02/2016

We arrived and the place looks beautiful, in stunning grounds. When you step inside it's a bit of a step back in time and the decor in the rooms is a little dated. The room was clean and comfortable and had everything that you expect and need from a hotel room. What sets this place apart though is the staff, they were so polite, attentive and couldn't do enough to help and advise people. This is something that many hotels lack these days, we met more than one member of the team and they were all very polite. The hotel was inexpensive, comfortable, the customer service was exceptional.

"Lovely stay."

5
31/01/2016

The staff here could not do enough for you. Even gave restaurant recommendations. The grounds are beautiful as is the hotel itself. Our room was amazing with lots of features. It was clean and I really have nothing to complain about. Breakfast was great as well. If you want a comfortable stay with pretty grounds and features, with friendly staff, I could not recommend this hotel enough.

"Could be so much better..."

3
31/01/2016

Upon arrival the hotel looks nice, the grounds are well kept and the communal areas are all nicely done out... The staff are all very polite and helpful, the breakfast like a lot of comments was probably one of the best hotel breakfasts we have had, and it's very easy to get into York (25 min walk, 5-10 mins on bus, bus stop right outside hotel door).... But it was all let down by the room, maybe we was unlucky with our room, obviously we haven't seen the others but ours was very small, dated and needed some major tlc, but the worse part was the noise... You could hear every footstep, toilet, door opening/closing above and below and the heating/pipes seemed to be extremely loud and constantly going from 2/3am and was still creaking when we left at 10am... Like I said maybe we was just unlucky but it was a shame because the rest of the hotel and the staff have the potential to make it somewhere great... All in all not worth the £100+ a night price tag ..

"Best breakfast"

4
27/01/2016

My usual stay in York was not available so I decided to give this hotel a try. On arrival it looked really nice and there was a gravelled drive with plenty of parking. The hotel was very clean and the décor in keeping with the age of the house. I wasn't particularly keen on my room only because I do not like silk drapes at the back of the bed but equally that is really in keeping with the hotel and certainly nothing wrong with the room just not my choice of décor but not something that would stop me staying again. I had a room over the main road but when it came to going to sleep it was actually really quiet and the bed was extremely comfortable. There is a bus stop right outside the hotel and many buses passing but I decided to walk into York which took me about 25 minutes but a pleasant walk. There was a really good choice at breakfast and I would have to say one of the best I have had. Service was also really good. If you are looking to visit York I would definitely recommend this hotel.

"fantastic staff and very cosy venue"

5
24/01/2016

As soon as we walked in the front door of this welcoming hotel we knew we picked a good one! An interesting old house with lots of the original features, not stripped back and 'modernized' but warm inviting and with a staff that were so keen to make sure you had anything and everything you needed. Wherever you stay, you usually get a least one member of staff who is sort of treading water and not really making any effort in their contact with guests or other members of staff. Not here, each and every single member of staff we met over the two days were enthusiastic, knowledgable and professional. The team here are a credit to themselves and the owners and leadership we are running this great little place, Some of the very best food we have eaten in any Hotel we've stayed at as well. Would I recommend it to friends, hell YES!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Gary That's just the atmosphere that we like to achieve here at the York Pavilion - many thanks for your kind review and I was delighted that each and every member of the team made you feel welcome and cared for during your stay with us. We look forward to the pleasure of welcoming you back on many occasions in the future. Kind regards Irene Cossins Owner

"Nice hotel but remember it is 3*"

3
21/01/2016

I stayed here for 5 nights for business in room 33/Scarborough room and had excellent wifi which was not the same for my colleagues in different parts of the hotel. The room was very nice the only downside was the sound proofing. I could hear everything that was happening in the room below from the television to their conversation. They did not stay up late or else I would of asked for a change of room. The room was clean but I have no idea why the cleaner rarely replenished the shower gel but disposed of the shower cap and left another one. Go figure! The staff were very good especially the breakfast staff and they provided me with soya milk and hot water with a slice of lemon which was much appreciated. The range of breakfast foods was not that good but once again this is only a three star hotel. We ate in the hotel restaurant only once during our stay because it was over priced and minimalist to say the least. There are many local pubs and a fish and chip shop. Our favourite was the pub across the road called the Plough. Huge portions and a good variety of food. Shame there is no fitness room. If you are a gym freak like me I managed to get some day passes to the local Puregym.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your review on Tripadvisor and I do apologise that our housekeeping team didn't replenish your shower gel during your stay - of course all amenities should be refilled each day - sorry. I was glad that we were able to provide you with soya milk for breakfast, although disappointed that you found our breakfast display was not extensive. We have the AA breakfast award so it should always be a special part of the day for us - maybe they had cut back because we were quiet after Christmas, but they shouldn't have. I will make sure that our set standard is available every day. Sometimes the thickness of the walls at the Pavilion can affect the WIFI but having spent over £10,000 in November last year to upgrade the system it is really disappointing to learn that some of your colleagues found the service to be slow. I will report that immediately to our providers. Thank you for your candid review - please come back soon and I promise we'll do everything better! Kind regards Irene Cossins Owner

"Superb stay"

5
19/01/2016

The York pavilion hotel is a great traditional hotel within walking distance of York centre and all its amenities. Staff are courteous and very friendly and the hotel is always spotlessly clean. Always a joy to stay there.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Susan - Many thanks for your lovely review and it was our pleasure to welcome you back here at the York Pavilion and we were pleased that you really enjoyed your stay with us once again. We look forward to welcoming you back on many occasions in the future. Kind regards Irene Cossins Owner

"Perfect wedding day - perfect venue"

5
14/01/2016

Having spent a whole year searching for a venue, I hadn't considered The Pavilion having spent many hours staring at it from the outside while stuck in traffic driving to work ! However as soon as I walked in the door I knew it was the place I wanted to get married. Everything from the lovely traditional recpetion area, to the smell of fresh lillys and the cosy lounge gave it that feeling of being in an individual house rather than a chain hotel. The packagae that the team offer there is unbeatable in terms of value, although out of season for our wedding, the all year round costs are equally as great. Daisy and the team there couldn't do enough to help from the start, helping us to find a suitable date in the diary, menu options, wine choices, every little question I had was answered in a way that always made me feel like I wasn't being a nusience. We held our ceremony at the venue and our wedding breakfast and with things like flowers and chair covers being included in the price it saved a lot of time sourcing these suppliers. We stayed at the hotel the night before our wedding and the team really looked after us, setting up the reception room early allowing me to decorate the tables myself. The accomodated a family meal for us and our parents as well as other guests who were staying ahead of the wedding. The rooms are traditional but lovely, and the room i was allocated to get ready was great, with bridesmaids being situated opposite. Breakfast in the hotel was great, as was the food served at the wedding. we had nothing but compliments from all our guests, not just on the food but the day as a whole. the Pavilion team worked so hard and were with me every step of the way, making sure every detail was worked through on the day. They even came to the rescue when my baby girl was ill and fell asleep right before the ceremony providing emergency baby sitting cover (not usually part of the service!!) We cannot recommend the hotel enough. Thank you to all involved.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Louise, Thank you so much for your delightful review and we were all thrilled that you enjoyed the Perfect Wedding Day here with us at the York Pavilion. I enjoyed sharing your lovely comments with the team at our weekly meeting and they send their best wishes to you. Hopefully we will have the pleasure of welcoming you back for special celebrations in the future! With kind regards Irene Cossins Owner

"Historic York"

4
07/01/2016

Everything from to check in to leaving was very good , especially the quality of the cooked breakfast . Lovely old looking hotel with real sense of history . Dont know if the walls in room 38 were thin or we just had a loud snorer in 39 . Pub with Sky Sports only 50 yards away and city centre a 25 min walk if feeling energetic and want to save on parking . Excellent winter package - would definitely use again .

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear David, Many thanks for your review and I was delighted that you enjoyed your stay with us recently. I am glad that breakfast met with your approval - it is really important that people have a great breakfast before they set off to explore all that York has to offer. I hope that we will have the pleasure of welcoming you back soon - Kind regards Irene Cossins

"Family celebration"

5
01/01/2016

We booked one of the private rooms for a silver wedding anniversary family get together. The room was well presented for the occasion and very clean. The food was excellent and plentiful. Nothing was too much trouble for the staff who surpassed our expectations with the excellent service they always provide. We have used this hotel on 3 occasions for family celebrations and on each occasion the service has been faultless. ??????

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review and I was delighted to see that your Silver Wedding Celebrations were a great success. I enjoyed sharing your comments with all my team who are always thrilled when guests take the time and trouble to share a good experience which they have enjoyed with us. We look forward to sharing many family celebrations with you in the future - but hopefully just coming for lunch makes it a good celebration! Wishing you a very happy and healthy New Year - Kind regards - Irene Cossins

"christmas day lunch"

2
31/12/2015

To say we were completely underwhelmed by the experience is cutting a fine point. Struggled to find a car parking space, bad start. We were asked to take our table seats at the due time of 1.15pm, at 1.30 still waiting for the pre ordered first course. Starters, very edible, looked fine, quite tiny. Mains, very dry, no gravy, vegetables limited and cool, potatoes did not taste fresh and wholesome, turkey small quantity. Christmas pudding was poor, no brandy sauce just a small dab of brandy butter, the pudding itself was small and very chewy. Coffee was cool, looked like mud and did not taste much better. Mince pies, tiny and tasteless, not fresh. Overall our impression was of a works Christmas lunch, everyone packed in together, no space without falling over your neighbouring diner, each listening in to each others conversation, no personal service, four different people served us. Perhaps our expectations were too high for the Pavillion, but thought £70 a head would be special. Unfortunately it was not.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was so disappointed to read your review regarding Christmas Day Lunch as my team worked really hard to make sure that our lunch was a pleasurable experience for all our guests. I do wish you had asked to see Alan my Operations Manager on the day as it is impossible to put things right afterwards. Hopefully you will give us another chance to show you how good our team is at looking after guests - both front and back of house. Many thanks for your observations - they really help me to improve the quality of service for the future. Kind regards Irene Cossins

"Christmas stay"

5
31/12/2015

This was our second stay at this traditional style hotel in the Fulford suburb of York. We liked : the spacious room with proper chairs for watching TV or reading. the imaginative breakfast and dinner menus the friendly and helpful staff. the comfortable and traditional style lounge. This is a popular location for events such as weddings and there is no shortage of rooms to accommodate them

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your review and I was delighted to hear that you enjoyed your stay with us over Christmas and you found my team to be friendly and helpful. We look forward to welcoming you back on many occasions in the future - in the meantime I'd like to wish you a happy and healthy New Year! Kind regards Irene Cossins

"Nice clean york hotel"

5
25/12/2015

My experience at York pavilion York was very good, all staff are nice, the room was very clean with good facilities and close to York city. It is possible to walk from the hotel to the city and was given a ringed bus directional explanation plus taxi numbers by connor a staff member.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Forde, Many thanks for your review on Tripadvisor and I was delighted to see that Connor had been really helpful during your stay with us. I was so glad to read that you had enjoyed your stay. Hopefully we can welcome you back here soon - there's lots to see and explore in our beautiful city. Happy New Year! Best wishes Irene Cossins

"Great stay"

5
21/12/2015

I booked the wrong date somehow I booked the date I looked on the site instead of Sunday,and was told it was my mistake but they would give me a room for my wife and I so I would like to say to conner thank you very Mutch!! We always stay at the pavilion in York because it is a special place to stay,and the best breakfast in York meals cooked to perfection!! We would not stay anywhere else..great staff nice and clean PERFECT

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear John, I was so pleased to read that Connor had helped you when your booking had been made for the wrong date. He really is one of my Stars and is very helpful and considerate. I was glad to read that you enjoyed your stay with us and I was delighted to share your lovely comments with my team today. May I wish you a very Happy Christmas, a peaceful and healthy New Year - and of course many happy returns to the York Pavilion Hotel! Kind regards Irene Cossins

"Lovely Cosy Hotel"

5
20/12/2015

Lovely hotel, friendly staff. Lovely breakfast. The rooms were cosy and clean. A very short cheap journey into the centre of town. Very good value for money. Would definitely come back again. Thanks very much for a great weekend. Highly recommended.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Rachel, Many thanks for your review on Tripadvisor and I was delighted that you had enjoyed your stay with us - I was delighted to share your lovely comments with my team today. I hope we will have the pleasure of welcoming you back on many occasions in the future - but for now, would like to take this opportunity to wish you a very Happy Christmas and a peaceful and healthy New Year! Kind regards Irene Cossins

"Christmassy "

4
18/12/2015

We stayed here for 1 night and on arriving we were very impressed the hotel was decorated beautifully very traditional. Reception was very welcoming and our rooms were ready early. The ground floor is excellent but the hallways and rooms are in need of a little tlc. Our first room number 19 smelled of damp but we were found another room on the top floor. The 2 rooms we had were spacious and very clean. Breakfast had lots of variety staff are friendly and helpfull so overall for the price we paid I would recommend this hotel.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Deb - Many thanks for your review on Tripadvisor and for scoring us four out of 5 - hopefully on your next visit we will earn a full Five! I was glad that you enjoyed your stay with us - although I have got my Maintenance Engineer checking Room 19 as I was unaware of a damp problem - thank you for highlighting it to me. We look forward to welcoming you back on many occasions in the future - but for now would like to take this opportunity of wishing you a very Happy Christmas - and a healthy New Year, Kind regards Irene Cossins

"5* staff & hotel excellent!"

5
17/12/2015

Stayed here with my mum for xmas shopping and a concert. The hotel staff couldn't do enough for us they were so pleasant and the hotel was immaculate. Had a lovely meal, used the bar service and had a lovely room. No problem at all, thank you to the staff that made our stay very enjoyable will definitely book again!

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dar Kirsty, I was delighted to read your review and to see that you and your Mum had really enjoyed your stay with us in York when you came for Christmas shopping and a concert. My team were pleased that you had really enjoyed your stay from start to finish. We look forward to welcoming you back on many occasions in the future. May I take this opportunity of wishing you and your family a very happy Christmas and a healthy New Year! Kind regards Irene Cossins

"A Poor Christmas Dinner"

2
17/12/2015

A group of 17 had a Christmas Dinner here on 13th December. We went last year and it was brilliant but this time we were very disappointed. There were approximately 100 guests in a big room and disco played loudly all the time even during the meal meaning we had to shout at each other. The service was very slow and it took from sitting down at 7.45pm to finishing the meal at 10pm. Two small cold dishes of vegetables were placed on our table for 8 people containing a few carrots and parsnips and rock hard sprouts. The turkey was cold and Christmas pudding was almost invisible. The soup was nice as was the salmon but the beef was cremated and in blocks. We had to serve ourselves coffee or tea but we were not told this just took it for granted and there were no mints. My husband has refused to go to Christmas dinners for years but agreed to accompany me this year as I had raved about how good it was last year. He will not be joining me again for some time! We thought this may have been a "one off" but speaking to people who had been on 11th December they had a similar experience.

"Grand facade of main building, but average rooms and confusion about evening meal times"

2
15/12/2015

After a 5 hour drive, it was not an auspicious start when on checking-in at 8.30pm I was informed that the dining room was fully booked and that I wouldn't be able to dine there that evening. I asked if bar meals may be available, but the reception clerk on didn't know. After moving into my room, unpacking and making a few phone calls, I went to the bar and read on a card on the table that food was served until 9.30pm and that meals could be ordered in the bar or as room service. As it was 9.15pm I went to order a meal at the bar. The barmaid said that she'd need to check with the kitchen and when she returned informed me that the kitchen was closed. I queried this as it was not yet 9.30pm, but she seemed disinterested. However, whilst sitting in the bar I saw two trays of hot food coming out of the kitchen for room service at 9.35pm and then at 9.45pm, a fellow guest sitting in the corner of the bar was served a hot meal. I queried how hot food was still being served when the kitchen had been closed at 09.15pm and again met a disinterested look. As the nearest restaurant was over 1 1/2 miles away and I didn't wish to drive again after a long day on the road, I went to bed hungry! Unfortunately, I was woken at about 5.30am by creaking floorboards in the room above, clanking water pipes, water running in a shower and also flushing cisterns. I think that it's safe to say that the rooms are not well insulated! The only good point of my stay was breakfast which was plentiful and tasty - although I could have eaten anything by that stage as I was so hungry! I informed reception about the confusion over kitchen timings, but again was met with disinterest, although he did scribble 'dinner problem' on my bill, but didn't take any details and didn't even offer an apology. Not a great stay and I can't recommend the hotel. I won't be going back and will inform my company not to use the hotel unless absolutely necessary.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was so disappointed to read your review and to learn that we had not offered the quality of hospitality for which we are well known. There is no excuse and I have spoken with my food and beverage team to ensure that our normal service levels are resumed immediately! It is not acceptable so I am sorry. We should always be able to offer sustenance during our advertised ours and of course room service is available 24 hours a day. When you next are coming to York on business I would like you to come back and stay with us - I will upgrade your room to the best available so you enjoy a good night's sleep and I would like you to accept dinner with my compliments. In the meantime may I wish you a very Happy Christmas - Kind regards Yours sincerely Irene Cossins

"5 star service for a 3 star hotel!"

5
15/12/2015

Held our Xmas party night here for the first time but certainly won't be the last. We had an amazing night. The food was fabulous and the staff were delightful. We stayed over and although the room was a little basic it was spotless and very comfortable. Breakfast was great, help yourself to cereal and then your choice made to order. Again top notch and excellent service.

"Lovely Comfortable Hotel"

4
15/12/2015

We arrived quite early at the hotel and Bradley on reception welcomed us. Our room was not available and he was very helpful, supplying us with a map of York and giving useful information on local transport and attractions. The car park is quite small but we managed to get a space and therefore left the car and used the excellent bus service. The hotel is like a country house with a comfortable lounge to relax in. Our room “Mrs Bridges” was clean and cosy. Cooked breakfast was very good indeed and waiting staff were attentive. We found all staff to be friendly and helpful. The party night on the Saturday was well organised and food and service were very good. The DJ was enthusiastic and kept the dance full. We enjoyed our stay at the York Pavilion and hope to return.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review on Tripadvisor and I was delighted that Bradley made you feel very welcome - and that you enjoyed your stay with us. I have shared your lovely comments with my team who were so pleased that you enjoyed everything from breakfast through to the Christmas party night. May I take this opportunity of wishing you a very Happy Christmas - and hopefully returns to the York Pavilion in 2016! Kind regards Irene Cossins

"Return guests"

5
15/12/2015

One night stay on Thursday 10th December. Lovely old building full of character, friendly welcome at reception on arrival. On this occasion we were allocated an absolutely enormous room, complete with 4-poster bed, sofa in the bay window, spacious bathroom. All very clean. Evening meal was extremely nice - as has been previously - and the breakfast excellent also in the lovely old dining room..... makes it "homely". As on previous visits - just "really nice and comfortable". Very handy location with bus stops opposite hotel to get you in and out of York somewhat cheaper and less frustrating than by car

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was delighted to see that you enjoyed your recent stay with us in York - and it was a pleasure to welcome you back one again. I have shared your lovely comments with my team who were very pleased to see you again. May I take this opportunity of wishing you a very Happy Christmas - and of course hopefully return visits to the York Pavilion in 2016! Kind regards Irene Cossins

"Blooming lovely"

5
13/12/2015

Just had a weekend break here with my hubby and friends and Wow it's is a lovely hotel,so cosy and inviting staff where all so friendly and could not do enough for us,food was great value and not too over priced,room was a little small but was clean and fresh so didn't mind The breakfast was just delicious with so much choice,I think i tried a little bit of everything over the weekend Even met the lovely owners on our first night while having a few drinks in the bar (didn't believe they was the owners as I thought he was pulling my leg,but did ask a staff member lol lol ) As we have used Best Western hotels for 10 years now I have to say this has been the BEST so far and will most definitely be back and looking forward to our next visit. Even our friends have converted to Best Western hotels now.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Tracy, It was a pleasure to meet you when you stayed here with friends - and of course it is lovely for Andrew and I to hear first hand that our efforts are worthwhile and appreciated. We look forward to welcoming you back on many occasions in the future - whenever you are visiting the beautiful city of York! May I take this opportunity of wishing you a very Happy Christmas - and of course return visits to York in the New Year. Kind regards Irene Cossins

"Is it me ?"

4
13/12/2015

Very pretty outside ,room bog standard ..very mediocre, but clean ..stayed in botanical room ..I'm thinking bathroom looks tired and when I turned shower on full it watered the ceiling so maybe need a new shower head ???????? Bus service right outside hotel ..brillant straight into centre On our return that evening we headed to bar to be served by friendly young girl who proceeded to make our lattes and bring them over and by the time she had finished trying to make them look perfect they were barely warm ..I don't care what my coffee looks like ,I just want it to be hot ! Breakfast ..staff very pleasant and polite but had to ask for salt and pepper along with 2 other tables ,bought sugar bowl with barely 2 spoonfuls in it for two people and completely neglected to tell us where buffet was placed, had to go find it myself but looked and tasted terrific ,and fry up was excellent Overall a pleasant stay but I'm afraid I feel £150 for b n b is overpriced but I understand it's york ...but in future I will book more in advance and go for premier that's just as good in all aspects and half the price and in the town centre

"Beautiful, Country House Style hotel"

5
12/12/2015

One of the best hotels we have ever stayed in. You really felt that you were in a luxury hotel, the decor, a four-poster, old, hand carved bed! Convenient if you want to visit York in respect that it's not far from all the main attractions, on the park and ride route. Also near the designer shopping village but sufficiently far enough away to be quiet. Dinner alone is worth staying there, the restaurant is very popular with people who aren't even staying there.

"Weekend in York"

4
11/12/2015

We stayed here at the end of November. Our room was on the top floor and encountered quite a few stairs to climb. The room was a bit tired looking but very clean. I was worried about being cold but needn't have worried. All staff were very friendly & great location for town centre.

"Christmas Shopping Trip"

5
09/12/2015

Mum and I headed to York for a couple of days for a wee bit of Crimbo shopping and stayed in the Pavilion Hotel. What a great hotel!! Whether you require a conference, party, or just like us, staying for the shopping, then this is the hotel to choose. The food was stunning and the staff exceptional. The whole place was just filled with friendliness. If you are going for the shopping, the hotel sits on the easiest bus route to the city center or the Outlet village. xxxx

"Lovely looking, something missing"

3
08/12/2015

We travelled to York as part of an 80th Birthday gift. The hotel looked nice from the outside. The rooms were very chintsy. There were some nice touches in the room and it seemed clean but there was just something missing. It was just a collection of small things that took the shine off the hotel. We had 3 rooms and despite paying the same amount and the fact they were booked at the same time they were different. Two were pokey and dated. Ours was nice enough. When the neighbouring rooms used their shower there was a very high piched noise. The bathroom door in our room didn't really close properly and the handle was too close to the frame so if you managed to close it fully you would hurt your hand. The staff in the morning at breakfast were great and helpful but in the evenings it could be a bit of a ghost house at times. The hotel was poorly signposted and also could be a bit of a maze. The carpark was also far to small given the number of guests staying when we were there. Overall it was a good base for visiting York it was warm, dry, clean and relatively friendly.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was so disappointed that we did not allocate your group three rooms together when you stayed with us recently as part of an 80th Birthday present. As a historic hotel all our rooms are different, so some are small, some are larger and some are four posters. However when a group of three rooms are checking in together we should always try to keep the rooms together, so I apologise. I do hope that we will have the pleasure of welcoming you back sometime in the future when I promise we will do better! Let me know when you are coming to stay. After all - there really is so much to see and explore in the historic city of York. May I take this opportunity of wishing you a very happy Christmas and a healthy New Year Kind regards Irene Cossins

"Dreadful"

1
07/12/2015

Found mans jacket in our wardrobe when we arrived. Heating in our room did not work. Had a terrible experience with our meal. Ordered two different bottles of wine, given the wrong ones, when we queried we were told the manager had lost the keys to the wine cupboard! When wine did arrive, had to get a gent on another table to open it! Had to ask 8 times for ice in a J2O. One of our party is Gluten Free - she wrote on the order pad exactly what she wanted on her plate - meal arrived with a sausage sat on top! Second meal looked re-heated - Manager agreed it was below their normal standard & replaced it with a slightly better looking one, Ordered cheese and crackers, manager said she would ensure crackers (gluten) were served on a separate plate - they arrived on the same bread board together - 3 miniscule slices of cheese. The whole level of service by the Chef and Bar Staff was disgraceful. The Manager was brilliant & very apologetic. However, I was unwell the next day and the hotel have failed to ring me back as promised.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Jayne - Thank you for your review on Tripadvisor and Medallia although I was very disappointed to read that we had not met our usual standard of service in the food and beverage department for your meal with us. I know you have spoken with Alan Clayton my Operations Manager, and we have not charged you either for the meal or for the bottles of wine you enjoyed - and rightly so. Sometimes when something goes wrong it is almost a domino effect and this was a particularly busy night when every table was reserved. I have no idea how my housekeeper missed the jacket in the wardrobe in your room - it has now been reunited with its owner I'm sure you will be pleased to know. Whenever you want to return to York just let me know so that I can ensure that everything works like clockwork -as it usually does. Many thanks for taking the time to write your reviews - they always keep me on my toes so that I can improve the quality of service in the future. Kind regards Irene Cossins

"Fabulous Wedding Venue"

5
06/12/2015

On Saturday 5th December 2015 my family were guests at a wedding held here. It is licenced to carry out civil marriage ceremonies and from our experience there is probably nowhere in Britain that does the whole experience better ! This hotel is a former large Georgian house, so being Christmas time, the splendour of the magnificent interior of high ceilings, friezes and cornices along with a large decorated Xmas tree standing proudly in a hallway really gave us some wonderful Christmas spirit. The wedding was perfect! The bride looked beautiful and the lucky groom did a brilliant job of entertaining us with an hilarious speech at the reception. Food was first class! We had prawn cocktail for starters, chicken wrapped in bacon for main course and chocolate brownie topped with ice cream and a strawberry for dessert. The large dining room was converted into a disco for the evening so we could boogie the night away! The hospitality was second to none. The attentive impeccably dressed staff in smart uniform were plenty in number, polite and helpful at all times. If you are thinking of a wedding or business meeting or just going out for a meal, my family and I would thoroughly recommend The York Pavilion.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear John - Thank you for your brilliant Tripadvisor review and I was absolutely thrilled to learn that your stay with us and the Wedding Reception you attended was perfect from start to finish. I promise you there was a round of applause for the team this morning at our Management meeting for a job done well - thank you. We hope that we can welcome you back here on many occasions in the future - and maybe just for fun so you can enjoy the historic City of York. May I take this opportunity of wishing you and the family a very happy Christmas and a healthy New Year. Kind regards Irene Cossins

"York Pavillion Break december 2015"

5
05/12/2015

Hotel extremely clean. Staff very courteous and friendly. Dined in the restaurant food superb. Hotel handily placed for access to city centre about 30 minutes walk. Would definitely stay here again if visiting the area. Regular bus service from outside the hotel into the city so you can park your car in the car park and leave it there when accessing most of Yorks central amenities.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Chris - Many thanks for your lovely review and I was delighted to read that you enjoyed your December break with us. York is a beautiful City all year round but I do think it's extra special at Christmastime. We look forward to welcoming you back on many occasions in the future. May I take this opportunity of wishing you a very happy Christmas and a healthy New Year - Kind regards Irene Cossins

"Great venue for a group"

4
03/12/2015

I was at the Pavilion hotel, Fulford yesterday for our annual lunch of the disabled swimming club. The venue had a good atmosphere and although several guests were in wheelchairs there was no problem. The staff were friendly and efficient. The private room that we had was beautifully decorated and warm and the food could not be faulted. I would have given an extra point if it had a better car park. The lighting is poor, there are steps on the path leading to it and it took ages for cars trying to negotiate to exit, faced with those trying to enter. Overall an enjoyable visit and I would happily return. I am only reviewing the restaurant and have not stayed at the hotel.

"Sightseeing"

4
03/12/2015

First service all the staff were polite, helpful and friendly. The room was very clean and cosy, but you could not open the window, the room was very warm. Plenty of tea and coffee in the room. The food was excellent and good value for money. We could not see out of the window because it was low and there was a tree outside.

"Lovely place"

5
03/12/2015

Excellent hotel, cozy, friendly, food was great breakfast was extensive and very satisfying, staff very efficient, very clean and warming, definitely worth the visit, there is a designer outlet very code to the hotel which is worth a visit, the number 7 bus takes you straight there for only £1 I will return when I'm next in York

""We'll Be Back""

5
02/12/2015

Really nice place to stay when visiting York. Very friendly and attentive staff. We had a lovely room with a four poster bed, which was a first for us..... I have to say the breakfast was excellent. We had fresh fruit salad to start amongst an array of fantastic choices. The cooked breakfast was as good as I have had! The hotel is a bit far to walk to where the action is in York, but an excellent bus service means this really doesn't matter. Heartily recommend??

"Weekend stay"

5
01/12/2015

Loved this hotel, the whole setting appealed to me very much. A lot of time and effort had gone into making this hotel very warm, welcoming and attractive. I was a single, but my rom was a lovely double, very clean with everything to hand. Tea/coffee facilities were very good, they didn't skimp on the milk or biscuits! The dining table for dinner looked lovely, decorated with candles/candelabra, and plenty of iced water. Food was excellent, the chef made a lemon tart one evening which was so delicious. All the staff were attentive and did a very good job.

"Great stay for wedding"

4
27/11/2015

Fabulous wedding, great staff and excellent breakfast. Couldn't have asked for nicer welcome at reception, comfortable room, breakfast very busy but staff couldn't do enough for us, I'd definitely recommend this hotel. We're quite local, stayed for a friends wedding, but for someone wanting the sights of York, this hotel has excellent regular buses into the city and train station.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Christine - Many thanks for your lovely review and I was delighted that you enjoyed the wedding reception and your stay with us recently. It is great to share lovely comments with my team. Next time you stay hopefully you will give us Five out of Five! Come back soon - Kind regards - IRENE COSSINS

"Fantastic hotel. Great service. Brilliant food. Lovely bedroom"

5
25/11/2015

What more can I say? Everything about the hotel was great. Food, staff , service, rooms. As I work away from home most of the time I go to lots of different hotels and this ranks as one of the best! Thank you

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Hilary - Your review makes running a hotel so worthwhile and I was delighted to learn that you enjoyed every moment of your stay with us. I hope that you'll come back and see us again soon. Kind regards Irene Cossins

"Good weekend in York"

4
23/11/2015

We had a good weekend in York doing the touristy things. Hotel a bit old but still good as a base. Had 2 excellent meals with the staff being very friendly and helpful. Would use it again if in the area.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review on Tripadvisor and I was so glad that you enjoyed your stay with us recently. The original hotel actually is 250 years old so that's probably why you found us a little old-fashioned - however I'm glad that the service was bang up to date and you had a great time. We look forward to welcoming you back on many occasions in the future - Kind regards Irene Cossins

"Best Western York Pavilion"

4
22/11/2015

Very nice hotel with pleasant and helpful staff. Easy to walk into the city or there is a bus every 10 mins. We had B&B for 3 nights. The Breakfast was very good and the room was clean and comfortable. Everything we needed for a short break. We were lucky with the weather during our visit and York is always beautiful with plenty to do. We were also in a good location for visiting the Designer Outlet Village.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Linda - Many thanks for your lovely review and I was delighted you enjoyed your stay with us recently - I bet you're glad you found the Designer Outlet right on our doorstep! We look forward to welcoming you back on many occasions - when hopefully we will deserve Five out of Five! Kind regards Irene Cossins

"Great for Tourists"

4
22/11/2015

We stayed here for hubby's Birthday as we got a great rate with breakfast included. The hotel is a little way out of town but buses are very frequent and a taxi cost us under £5 during the day and around £7 at night, so for four of us on a very rainy weekend it worked out better value than the bus! Our room was clean, warm and cosy with a lovely period sash window looking out onto a small courtyard. The shower was very good although the toilet took aaaaages to fill. We had a good night's sleep here. Hubby liked that an iron and board were in the wardrobe and I was very happy to find a little teapot on the tray. Service at breakfast was very slow, we had quite a wait before we ordered drinks and our hot breakfasts. However, the buffet selection kept us occupied, a huge variety of cereals, fruit and pastries were on offer together with freshly made yogurt and compote trifles. When breakfast arrived it was hot and tasty, the eggs were cooked well and a camomile tea was kindly provided on request. I would certainly stay here again and would like to sample the restaurant, the menu left in our room piqued my interest but we had already booked in town.

"Afternoon tea"

5
21/11/2015

Our party of five received a very warm welcome for afternoon tea on a circular table in the dining room. The ambiance was lovely, and the table beautifully set. A wide selection of hot drinks was available to suit all of us, (not just tea and coffee), and we received a varied selection of sandwiches and cakes as well as cream scones. Plentiful, with more than we could eat. The staff were all really courteous and helpful, and we enjoyed a very pleasant afternoon. Thank you.

"Great location and good value for money"

4
17/11/2015

Off street parking and plenty of it was the first bonus and they are on the bus route into town. The rooms were lovely, the breakfast was great and the staff were very friendly. There was a bit of noise in the courtyard below our room at night, but apart from that, no complaints, we loved our stay here.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear John, Many thanks for your lovely review and I was delighted that you enjoyed your stay with us recently. Your comments are very welcome and I love to share them with my team - it's the teamwork that makes the dream work! We look forward to welcoming you back again soon - Kind regards Irene Cossins

"Don't bother unless it's your last hope"

3
17/11/2015

Very average for the cost of the room, breakfast looked like it had been chucked on the plate, very sloppy service and if you want a cup of tea, take you're own teabags, because clearly their on ration in this establishment. Be careful in the shower it's either freezing cold or boiling hot.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Daryl, Many thanks for your review on Tripadvisor although I was very disappointed that you did not enjoy your stay with us. We like to offer breakfast fresh from the kitchen and it is usually impeccably served so how sorry I was that you didn't find it so. We also have buckets of t-bags and would have been happy to replenish supplies for you - next time please just ask at reception or a member of the housekeeping team. Please give me the opportunity of welcoming you back so that you can experience the quality of service for which we are renowned. Kind regards Irene Cossins

"Pleasant hotel with very good restaurant"

4
15/11/2015

A very pleasent hotel. with a very good restaurant. Rooms were clean and well furnished. Staff were very helpful and the service very good. We ate in the restaurant one evening, very good menu and the food was superb. The hotel was very busy, so clearly popular. We can see why

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Derek, Many thanks for your lovely review and I was delighted that you enjoyed your stay here, and that dinner was also good. It is great when we get it right and our customers enjoy the service that we offer. We look forward to welcoming you back on many occasions in the future - Kind regards Irene Cossins

"Some excellent staff, let down by management"

3
14/11/2015

I was attending an AGM and dinner at The York Pavilion Hotel and have mixed views about this beautifully furnished and historic hotel. On arrival the car park could only be described as chaotic as spaces are not marked out, vehicles were parked blocking the entrance and exit routes but eventually as one car pulled out I was able to park. Going inside the one porter at reception was trying to book in four guests from a wedding at the venue, answer the phone, which rang three times while I was waiting, and also advise me where in the hotel the event was. Clearly he couldn't do that all on his own despite his best endeavours so result was five people in reception not happy with the service. Eventually advised where the bar was and went to join colleagues. Single bar staff – Megan – did fantastic job coping with wedding guests, our party and hotel's normal guests but again couldn't cope on own and give speedy service although she remained very pleasant and smiling throughout the evening. For some reason it seems she was only allowed to bring one item from store cupboard at once (e.g. one carton of orange juice instead of several). Sadly the barf didn't offer grapefruit juice, my drink of choice when driving. Eventually went to room where dining. Again mixed service here. No salt or pepper on table when arrived and had to wait until main course for it to arrive. Beautiful fresh bread arrived and then 10 minutes later the butter arrived as finishing the starter. Having been in catering we usually made sure these were on table before guests came into the room as helps improve service. Waitress Eve was efficient and pleasant and run off her feet looking after 25 guests largely on her own. The meal – prawn and crayfish cocktail, chicken in bacon with nicely cooked vegetables, and a lemon tart – was very good, well presented, tasty and at right temperature. If management had a couple of extra staff on duty the whole evening would have run much more smoothly and I would be a very satisfied customer. Because of lack of staff I am in two minds about whether I would go back here again.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Keith, Many thanks for your review after you attended an AGM and dinner here at the York Pavilion recently. I was so sorry to learn that the absolute basics about a function service were not adhered to, and I have sat down with the team to reiterate the quality of service that I expect my guests to receive. Thank you for your praise for a couple of members of my team - I am glad that they looked after you well, but only sorry that a couple of more members of the team would have made all the difference. Many apologies. I do hope that you will give us the opportunity to welcome you back, to prove that we do usually get things done well. I am very disappointed that the quality of service wasn't 100% brilliant but it will be next time I promise. Yours sincerely Irene Cossins

"wedding"

5
10/11/2015

we stayed at this hotel for a wedding and we had a wonderful stay. The hotel is lovely, very warm and welcoming. The staff were very helpful and the food excellent. we had a meal in the restaurant the night before and the standard was very good and excellent value.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Tracey, Many thanks for your lovely review following your stay here for a wedding recently. I was delighted to hear that you had enjoyed your stay with us and found the food and staff to be excellent! Hopefully we will have many occasions to welcome you back to the hotel in the future, Many thanks - Kind regards Irene Cossins

"Wedding anniversary"

5
09/11/2015

This is our third visit to the hotel in the past year, Each time our visit has been to the highest standard and we look forward to our next visit in December. The staff are very smart, polite and helpful, the food first class, and the hotel in my eyes deserves 5 stars.

"Staff couldent care less!"

2
07/11/2015

Wouldn't supply GF Bread, had to beg for Worcester sauce at breakfast, had to ask for free parking in town was not offered even when we asked about parking in town. Staff gave impression that we were an inconvenience to them.

"Relaxing Weekend"

4
04/11/2015

A very relaxing stay, able to leave car at hotel and use bus into York. Hotel as usual was great, nothing seems to have changed from our last visit, all staff in hotel very friendly. Food great, room very comfortable. Looking forward to our next visit.

"Truly lovely Hotel with a very charming interior & a very professional team"

5
01/11/2015

We have stayed in this hotel many times and love it. The ingredients are all there. Very pretty outside and very welcoming inside. Staff are so helpful and professional. The hotel has a very authentic & rustic, yet grand feel to it. Beautiful butter-warm colors and interior design and architecture create a french feeling. There are several very lovely cosy historic dining rooms for evening meals and breakfasts, all have the same warm, quality feeling to them, all are rustic and feel genuine. Tartan carpets appear here and there to add a rather special country feeling. Breakfasts are wonderful with a very good choice and helpful attending staff in their smart aprons and formal wear, are eager to make sure you feel respected and welcomed. Nothing is too much trouble, the entire team just seem happy to make you happy. Rooms are just the right size with a very warm & welcoming ambiance. This hotel is a little gem in a busy world. Getting into York is really easy with a regular bus route which takes around 7 mins or so. Free car parking makes this so nice too. A great stay and one which we will continue to enjoy. we'd recommend this hotel to anyone. A wonderful hotel for a wedding celebration too. Wonderful !

"Convenient location, good value"

4
01/11/2015

Easy, comfortable feel. Good food at small family wedding reception. Friendly staff, nice atmosphere. Maybe in need of some updating but good value at the price. Very warm and cosy. Night porter a bit of a misery but the only one. Ample parking.

"Expensive and not worth the money"

2
01/11/2015

We stayed at this hotel on Friday evening. The cost of the room was £136 for room only. I know that you expect to pay York prices for hotels, and I don't mind that as York is a wonderful city. The hotel is located in Fulford which is a mile and a half or so outside the City Centre. I guess it depends what you want from a city break because you can pay the same money and get a premier inn or Travel Lodge situated in the immediate city centre, or you can enjoy an autumnal walk in from the Best Western. I prefer the second of these options and the hotel itself for me is perfectly situated and easily accessible from the A64. I stayed at the Best Western roughly 8 years ago and was impressed by the character of the building, the attentiveness and friendliness of the staff. Some 8 years later, the building still retains character, the staff are friendly, efficient and professional, however, parts of the hotel appear to be tired and in need of a refurb. We were initially allocated room 14 and upon dropping our bags off in the room, were disappointed at the quality of the room for the money paid. We returned at 2330hrs after venturing into york for a meal and a beer and upon returning to the room, were dismayed to find that the room stank of drains and sewage. Upon close inspection of the bathroom, I found that the bath had mould around the edges, the sink had a large gaping crack and the entire bathroom felt dirty. I rang reception to complain and they were accommodating, initially offering us some air freshner which we declined and were then offered 'the chinese room' as an upgrade. We were advised that this room was above a wedding party. This was fine, the room was ok, not amazing, not £136 worth of room but ok. The next morning we went for breakfast, unfortunately, this was chaotic, not enough tables for disgruntled customers who were queuing in a disorganised way for tables. We opted against breakfast in the end and walked into York for something to eat. Our stay was disappointing at the Best Western. We won't be coming back as the hotel is overpriced for the standard of room you get.

"Easter break"

5
31/10/2015

Nice room very good breakfast nice bar and nice grounds used the pub across the road several times (the plough) good food and a great range of real ales slightly out of town but on a very good bus route allready booking for next Easter which says it all

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Steve Thank you for taking the time to give us feedback on your stay. We would like to thank you for writing such a lovely review. I'm glad to see you have re book ed to stay with us in Easter. The hotel is a grade 2 listed building which makes it a unique English Country House. The hotel has a fantastic range of rooms varying from quaint, traditional rooms to comfortable, modern rooms. All our rooms are individually designed, some are themed and most are named. We always encourage feedback and I'm glad you enjoyed your stay at the hotel and I will pass your comments on to the team. If you could get in touch with the Reservations Manager, Rebecca before your next stay she will be more than happy to allocate you one of my favourite rooms for your stay in Easter. Kind Regards Irene Cossins

"Pavilion Hotel York"

5
26/10/2015

We had a wonderful time at the pavilion hotel 23 & 24th Oct in York and would not hesitate to recommend it to other travelers. I was a bit apprehensive about staying at this hotel as it was not in the center of York. However there was ample free parking at the hotel and the No 7 bus stopped every 10 mins at the door of the hotel which ran directly into York center. I used my Best Western point to book the room and paid an additional £20 to upgrade to a superior room. the food was good and the staff were very helpful. It had weddings both nights we stayed which were a bit noisy and we were at the front of the hotel on the main road which was a bit noisy but overall a good all round experience with nice staff and good food. Eddie M

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Eddie M Thank you for taking the time to give us feedback on your stay. We would like to thank you for writing such a lovely review. I'm glad to see that you enjoyed your stay. The hotel is a grade 2 listed building which makes it a unique English Country House. The hotel has a fantastic range of rooms varying from quaint, traditional rooms to comfortable, modern rooms. All our rooms are individually designed, some are themed and most are named. We always encourage feedback and I'm glad you enjoyed your stay at the hotel and I will pass your comments on to the team. We hope to see you again soon. Kind Regards Irene Cossins

"Poor Quality over priced"

2
26/10/2015

Initial room shocking. 2nd room basic, noisy, could here every step from above. Breakfast served cold, waiter said he would take it off the bill, at check out it was still on the bill. Over priced, 125 pound a nignt, Must be York prices, Staff good saved the day. In Milan a few weeks ago, central, 55 pound a night fantastic . No comparison. Can not recommend this hotel.

"Not The Best"

2
25/10/2015

Arrived York Pavilion Hotel late afternoon. Having booked in we went to our room, on the way there I said to the wife that the hall carpet had a very thick underlay beneath it, suspicious.On entering the room it was nowhere near the £149.00 standard we paid for. Whilst in the room the noise from next door could be heard. Having gone out for dinner due to the fairly exspensive hotel meals we returned and went to bed at 2130 only to be woken up at 0145 by banging, talking, laughing etc. this went on until 0300 during which time I had gone to eception to pay bill and leave it was that bad but no one was there. We got back to sleep after 0300 only to be woken again at 0630 had enough by this time. go dressed and went for breakfast. breakfast wasn't much better the waiter in my absense took the order from my wife who wasn,t sure how I.d want my egggs the waiter said i,ll just put down poached. Another waiter asked if we would like tea or coffee after 15 minutes we had to go and ask for tea and coffee. The person who looked in charge spent more time setting tables and taking orders than supervising as a manager should. Still this Hotel falls far short of what we exspect from a Best Western Hotel, sadly depremental to their good name. finally you guest it we would definately go back to York but not to this Hotel.

"Parents 50 wedding anniversary "

5
25/10/2015

Would recommend this place to anyone. We celebrated my parents anniversary here, food was fantastic, service was excellent. They couldn't do enough for us. Will be back again. Just to mention the lovely Aaron who looked after us all very well. Thank you for a great night.

"Lovely building, nice staff, quiet room & a lovely walk along the river into York town centre"

5
22/10/2015

We came for a weekend on 9th & 10th October. We asked for a quiet room and were given one in a quad area which was at the back of the bar, and it was lovely - it felt really secluded and private, almost like a little cottage somehow. We were told there was a wedding on when we arrived, but we didn;t hear anything at all. The only slight niggle was that phone reception was poor and wifi non-existent until we left the room, but they weren't essential to us, so the privacy more than made up for it. It's a pretty building, and the walk into town, through Fulford Park and then along the river, was absolutely lovely, but there were also frequent buses if you're not into walking or the weather isn't great. i'd definitely recommend and would return.

"Great hotel"

5
22/10/2015

Stayed for one night lovely old hotel with creaky floors food is great room was good size no air conditioning but you can open the window the old way to cool a room, car park to the side with plenty of spaces.

"A Brief Stay"

5
21/10/2015

Booked into this hotel for 2 nights during a recent trip to the United Kingdom. On arriving in York stopped to see if there was a vacancy for a twin room. Staff very friendly, food excellent, room very comfortable and quiet. Plenty of off street parking so left our car and used the local bus to go into the city of York. Bus stop right outside hotel both coming and going. Hotel has country feel, grounds very pleasant. Great venue for weddings as there was a wedding taking place the day we arrived. We had dinner in the formal dining room one night, food was excellent 10 out of 10. Extremely happy with the breakfast menu as well. Sufficient power points for charging. Room spacious as well as bathroom.

"Could do better - Should be better............."

3
19/10/2015

The soundproofing between floors and walls is not adequate (non existent) I do not stay in a Hotel to hear other people in adjacent rooms visit the toilet Etc. Etc. I appreciate its a listed Building but you can still fit soundproofing. In its favour the quality of breakfast was excellent. Over the years we have used many B W. Hotels they are normally of good quality and value but this is one I would try not to use again.

"great wedding venue"

5
19/10/2015

Attended a wedding over the weekend and found this hotel a great venue. Arrived a couple of days before hand and the staff could not have been more friendly and helpful.Our room was large and clean and there was lots of hot water. Other members of our group arrived from America early one day and the staff went out of their way to change their room for another as it was not ready so that they could have a sleep. Food of excellent quality and the staff could not do enough to help The wedding itself went off well and we had a great disco during the evening . Daisy, the wedding organiser, ensured that everything happened on schedule and the reception room looked lovely A really nice place to stay very close to central York and would definately recoomend.

"Weekend at York Races"

3
13/10/2015

Booked 6 months in advance and cost £191 for B&B at this hotel close to the Knavesmire. Hotel has a country house vibe with many staircases and hallways. We were in room 11 which appeared to be in the attic, but away from noise of functions elsewhere in the hotel. Narrow steep staircase wasn't the best for my current knee issues. Room was clean and comfy with period fixtures and fittings which have seen many coats of paint..our shower needed a new shower head. Staff were pleasant and helpful throughout, esp at breakfast which was super. Lots of choices and the staff were really accommodating any special food or dietary requests. Parking at the hotel is plentiful but can get quickly full due to functions. it is around two miles to the city but is a pleasant walk along the river, and the hotel sits on a bus route (every 10 mins). Loved the connection to Bond composer John Barry

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your email and I was delighted you enjoyed your stay with us when you came to York for the Races. I was delighted that you enjoyed your time in York and hope you were lucky at the Races! I was glad to see you liked Room 11 - it is one of my favourite rooms - and you'll be glad to know that we've changed the shower head this morning - thanks for the thumbs up on that - it is difficult to judge without actually being in the shower so it's great when guests help me to do the room checks. I hope you will come back soon - and enjoy another stay at the York Pavilion - perhaps take the chance of seeing more of the beautiful and historic City of York! Kind regards Irene Cossins

"Pleasant stay"

4
10/10/2015

A very attractive building within walking distance of the centre of York though quite a step. Room was comfortable and clean and there are pleasant grounds though the weather was poor so we did not get to use them. Pleasant staff and good breakfast

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Kim, Many thanks for your review on Tripadvisor and I was delighted to read that you had enjoyed your stay with us recently. What a pity you aren't here with us now - the foliage on the hotel has turned a rich shade of red, the grapes are ripened on the vine and the sun is shining - it must be the summer we didn't get. We hope that you'll come back and see us soon - Kind regards Irene Cossins

"Nice building, staff need more training"

3
07/10/2015

Nice period house although bedrooms are tired and need updating (just adding brighter bulbs will help). Staff on whole seem disinterested but this could just be a lack of training. Value for money was fine but given the distance from York centre I think it probably is focussed on weddings and events rather than day to day business.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Matt, Many thanks for your review on Tripadvisor and I was glad that you enjoyed the York Pavilion although disappointed that my team did not make you feel as welcome as they should have. As a privately owned Best Western Hotel our philosophy is to make our personality shine through so guests really feel at home. Many apologies that the quality of service wasn't up to scratch - do come back and I'll make sure we score Five out of Five! Kind regards Irene Cossins

"Wonderful Hotel with Lots of Charm"

4
06/10/2015

In a lovely part of York, the Pavilion is a lovely little hotel with loads of character. The staff are warm and friendly, the food very good and a reasonably priced hotel to book. I would define go again and recommend to business people and couples. Very nice in deed.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Mark - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us recently. I do hope that we will have the pleasure of welcoming you back to the hotel in the future when my ambition is for you to give us five out of five! I look forward to meeting you - Kind regards Irene Cossins

"Elegant Georgian house on the outskirts of York"

4
06/10/2015

Room was clean and quiet, with small bathroom ensuite. but the décor was a bit tired. Pillows and mattress very tired! Could have asked for replacements, but stuck it out for the short stay. We did not try the brasserie -- looked a tad pricey.Good breakfast choices, excellent staff.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Dear Terri - Many thanks for your review on Tripadvisor although I was disappointed that you thought the mattress and pillows were "tired". Since reviews on Tripadvisor are anonymous I wonder if you could give me a call with a Room number as I like to respond immediately to any complaints - after all our promise is a Good Night's Sleep! I hope that we will have the pleasure of welcoming you back to York on your next visit when I promise we'll allocate a room with a brand new mattress! Kind regards Irene Cossins

"Great 2 day stay in york"

5
04/10/2015

We have just had a lovely 2 day stay in York. The Pavilion hotel was just lovely A beautiful country house hotel set in lovely grounds. The staff were very helpful and always willing to help with any information required. Our room was lovely with a lovely comfortable bed and great bathroom . Breakfast was really lovely with everything you could wish for to eat. We really enjoyed our stay .Thankyou to all staff .

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
Many thanks for your lovely review and I was delighted that you enjoyed your two-night stay with us at the York Pavilion. York is a splendid visit to explore and hopefully we will have the pleasure of welcoming you back on many occasions in the future! Kind regards Irene Cossins

"Nice hotel"

4
04/10/2015

We stayed for one night and gained the OK for one night as we enquired via 'visit york' the hotel contacted us immediately to confirm the booking which was great. Most hotels in cities or near cities only do 2 night stays over a weekend but we only needed one as visiting our daughter who is atbuni,gets expensive if all visits are 2 nights. Only one person on reception when we checked in at 5pm so took a little longer than it needed too really, hotel had a wedding on which may have affected reception, other thqn that it didn't affect or interference with normal holiday business which we were impressed with. We had a lovely room, small but we only needed to sleep there, opened onto an walkway through the hotel which is fine, until a lady decided to feed her 2 small children a yoghurt at 7am on a Sunday morning, we were awake already so no bother and it actually made us smile to listen to them chatting. Breakfast was great, we were seated in a dining room at the front, so abit of a walk to the cold breakfast selection area. But the great breakfast made it OK, hot, good election and nice dry fried food not swimming in greasstaff lovely and gave us directions to walk into York, it takes about 40 minutes and a very nice walk itnis too. Will stay again if we can get an OK price, its not expensive but still quite a lot for a hotel not in York.

Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review
I was delighted to learn that you enjoyed your stay with us recently when your daughter went to York Uni - I do hope that she will be very happy and that we will have the pleasure of welcoming you back here every time you drop her off and collect her! I was glad to see that you enjoyed your stay with us - and look forward to meeting you when you return at Christmas! Kind regards Irene Cossins