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Dean Court Hotel, BW Premier Collection, York

4.5/5  - basé sur 1837 notations.
Duncombe Place, YO1 7EF, York, Great Britain - See map

Standing in the shadow of York Minster, the Dean Court Hotel, BW Premier Collection® enjoys, without a doubt, the finest location of any hotel in the city (if not the country)! History and heritage lay on our doorstep, with the county capital's major attractions, boutique shops and eateries all a short walk away. Speaking of walks, the city's famous ghost tours are well worth joining, while plenty of parkland can be enjoyed on a relaxing stroll through the nearby museum gardens. York Races is of course a draw if you fancy a flutter, but the safest bet of all is our award-winning cuisine and fine wines! Leeds, Harrogate and Knaresborough are all within easy reach, but we agree with the Vikings and Romans. York is the place to be! Please note that if the room description does not state breakfast is included, then it is for only the room. Opposite York Minster. Hotel's own secure car park - few moments away - complimentary valet parking. Car park charge 18. 50 GBP per day. Enjoy your stay.

BW Premier Collection

Dean Court Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1840 guest reviews
NOTE ISSUED
Excellent
1214
Very Good
436
Average
128
Poor
34
Terrible
28
REFER TO NOTICE
Business Business
101
Couples Couples
1067
Family Family
297
Friends getaway Friends getaway
163
Solo travel Solo travel
76
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Horrible 2nd stay-Single Room"

1
20/09/2018

I'd stayed at the Dean Court Hotel several years back, and had a very nice room and stay. This year, however, the Dean Court turned out to be the worst hotel room I'd booked my entire vacation. I'd booked direct through the site, for a single room, and pre-paid to keep the rate down. The single room was unbelievably ugly, and looked worse than a hostel. I would've been ashamed to allow anyone to stay here. The wood furniture was mismatched, the curtains dingy, the walls needed a fresh paint job. There was no view except to a brick building, which wouldn't have bothered me, but cluttering the window sill was a plastic fan, a portable cooling unit, and a teddy bear that was some sort of fundraiser for a local charity. The overall effect was extremely shabby. And the wi-fi didn't work either in the room, breakfast room and lobby. A very poor experience for what they charged. I'd stayed at the Premier Inn Centre Blossom South for my first night, at half the price, and the room was so much cleaner, and newer, and more comfortable. The staff was very nice, though, and I imagine the larger rooms are fine. Just beware the single room--not at all an experience you want.

"Always a pleasure to stay here"

5
20/09/2018

The third stay at the Dean Court for myself and my friend, and it is always a pleasure to return there. Ideal location, comfortable and beautifully clean rooms, good restaurant plus breakfast. Best of all, kind and helpful staff. I mention Elliott, Frank and Federico who were especially good when our taxi arrived thirty-five minutes late to take us to Leeds/Bradford Airport! Nothing was too much trouble, and this put the finishing touches to our excellent trip to York. Highly recommended! Rooms 51 and 52 are brilliant!

"Coach Party of 29"

5
20/09/2018

As the group leader I have never experienced such well organised and warm welcome, from such helpful and willing staff. This continued throughout our 4 day stay, in every department. I did not receive one complaint from my party about any aspect of the hotel Bedrooms were clean and tidy, well provisioned and very comfortable. Location, fabulous been directly opposite York Minster.

"Two wonderful days in York"

4
17/09/2018

The location of Dean Court Hotel is hard to beat: right next to York Minster and the windows in our room faced it. It was a huge advantage for us because the ticket to the Minster is good for one year, so I returned at least four times over our two day stay to appreciate this breathtaking architectural masterpiece in full. Our room was spacious with good size double bed and big bathroom. The furniture was a bit dated, but it was OK. It was so nice to start our day with good breakfast at the hotel's restaurant. We loved their scrambled eggs with salmon and Eggs Royale; smoked haddock with poached eggs was not something I liked though Coffee was not good at all - watery and tasteless, but tea was excellent. Very friendly and helpful hotel staff made our stay pleasant and worry free. The only complaint is noisy teenagers partying in front of the Minster, but it is not the hotel's fault.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Noraatc, Thank you for your lovely review, we do have the very best located hotel in the vibrant City of York, calling York Minster our neighbour!- what a place to visit ! The down side of been in the heart of the City is that there are inconsiderate people who seem to talk at the top of their voices returning home, back to their University Campus after a "night out". Glad you found my team to be very friendly and helpful and lets hope we see you again for another visit to our great City. Kind regards Simon Murphy General Manager

"VERY overpriced for room 21"

2
16/09/2018

We stayed here 15th September and was so disappointed. We paid £231 for one night which we was okay with considering the perfect location but our room had the view of walls and a VERY noisy fan. We stayed in room 21, we saw other rooms whilst there which was definitely worth the price but I think charging £231 for a tiny room and the worst view and noise is awful. Breakfast was very nice other than the bacon was under cooked. Staff was very pleasant and the location is perfect just a shame about the over priced noisy room. Would recommend if was in a different room. Felt robbed of money

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jade O, Thank you for your review following your stay last Saturday. I am sorry you felt that the room was overpriced, I openly admit that this room only over looks the rear of our neighbours buildings. Booking direct and not through a third party web site (booking.com) will give you the best aviable price. I am however pleased to read that your breakfast was nice, and my team very pleasant, and of course our location. I do hope that one day you may return to the hotel once again and ask that you contact me directly so i can assist in your reservation personally. [email protected] Kind regards Simon Murphy General Manager

"Great Location Great Place"

5
13/09/2018

We stayed for a night at Dean Court - the room was excellent - great view of the Minster.Rooms clean and tidy and cozy.The restaurant and bar are fabulous and service excellent.Friendly service at the reception and willing to go the extra mile to please.Parking could be a challenge.

"Extremely terrible noise and cooling smells"

1
08/09/2018

Be very carefully with this hotel. At least one side of rooms are facing like kitchens of restaurants. That being said, your room will be filled by continuously intolerable noise and extremely disgusting cooking smells throughout the whole night. I definitely won't suggest you to bet your holidays on this hotel, as it totally ruined mine. Just be very careful. See my attached picture and you can easily learn what an unpleasant place that you're going to stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear FellowTraveler589631, Thank you for your review. I am sorry this is how you felt having stayed at the hotel, such a pity this is the first we have heard of your issues, even when we showed you your room on arrival, and that you did not give us your real name so we could have at least traced your booking to contact you personally. This is the side of Social Media i do not like, thank fully most of the other reviews are fantastic! For the benefit of guests who may read this review and are also thinking of staying here,- this guest is correct we have 2 rooms- both our single rooms that are rear facing and do not have views except of the wall opposite, the other 38 rooms - 26 at the front have views of York Minster and the Memorial gardens and the remaining rear facing rooms have views of our neighbours gardens and the surrounding buildings.Some guests can be disturbed by fan noise, others by street noise, I suppose its what you are used to, however they do not run all night, we stop cooking at 9.30pm and start breakfast from 7am, (the reviewer implies we cook all night) I am sorry but i disagree with this reviewer you cannot smell cooking (which is what i think cooling smells means). The kitchen is in the basement and the kitchen fans (sealed units ) vent in to the sky some 2 storeys above this room. If the reviewer reads this and wants to discuss their stay with me then please call me directly on 01904 625082 Kind regards Simon Murphy General Manager

"Almost perfect"

4
27/08/2018

Enjoyed a two night stay at Dean Court recently. First of all, the location is wonderful, just across from the Minster. Our room was clean, very comfortable, and very quiet. Front desk staff were very friendly and responsive. Can't ask for much more, except breakfast wasn't so wonderful. We paid separately for breakfast in the hotel dining room, and we would have been much better going out. Service for breakfast was fine, but the food was very disappointing. Would recommend the hotel, but have your breakfast elsewhere.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Linda K, Thank you for your "almost perfect" review,not sure why you didn't like the food for breakfast, was it the choice, the quality of the ingredients (which are all locally sourced), the quality of the cooking - any more feedback would be helpful- as usually breakfast receives many compliments. Glad you found my team to be all friendly and your room clean, comfortable and quiet. Thank you for the recommendation and lets hope we see you again? Next time lets make it perfect ! Kind regards Simon Murphy General Manager

"First-Class Service + Best Location = An Excellent Stay"

5
24/08/2018

We decided to take the train to York from our vacation rental in The Dales to keep things simple, and what an easy stroll from the train station to The Dean Court Hotel. The check-in staff at the front desk were so accommodating and cheerfully offered to store our luggage until our room was ready (we arrived in the morning), so we could start exploring York right away with the map book they provided us. When we returned in the late afternoon, the luggage was already in our room awaiting us and "Frank" showed us the numerous amenities our room offered plus the operation of everything in the room. We had room #28 and had the benefit of overlooking York Minster, right outside our window. What a delight to see this impressive structure lit up at night and then to be greeted by same in the morning with the sunrise framing its grandeur. Our room included free wifi, in-room digital safe, umbrella, house coats w/fluffy slippers, iron & ironing board, heated towel bar, and quality linens on a king-sized bed. Staff never failed to greet us with a smile & greeting, regardless of the times we came or went, and the location CANNOT be beat. There's a small park across the street (as is The York Minster) plus the Shambles begin right beside that very same park, so you are just steps away from museums, shops, restaurants and more! We enjoyed a delightful lunch across the street, sitting on a park bench under the leafy trees, listening to talented buskers serenade us, with the towering York Minster before us as we had a picnic of sandwiches, king prawn salads and a (plastic) glass of wine (all purchased from the nearby Marks & Spencer Store) - it's just that easy. In the evenings, after a terrific meal enjoyed at one of 100's of choices of restaurants, we would return to The Dean Court Hotel and have our evening drinks from comfy chairs in the lounge, while people watching through their big ground floor picture windows. Holidays are very important to my wife and I and The Dean Court Hotel in York was an excellent choice for our 2 night stay. Enjoy.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Bruce L, Thank you for such a glowing and comprehensive review. I am so pleased to read that you loved all aspects of your stay, especially your room with its direct view of the impressive York Minster. We do have a great location for people watching from our lounges, around the Minster and the surrounding gardens and streets. Thank you for your recommendation and we hope the rest of your stay in the UK was as pleasurable as at our hotel and you had a good flight home. Kind regards Simon Murphy General Manager

"Lovely Break"

4
13/08/2018

Visited with my husband in July and enjoyed the very warm weather in York and the very warm hospitality of the Dean Court hotel and its staff. As my husband is partially disabled and used a walker to get about we booked an accessible room on ground floor. This was one of the new rooms so had air conditioning (as not part of the Grade II listed areas). No windows but a wonderful large skylight which could be remotely controlled. Absolutely stunning room, beautifully furnished and decorated (only gripe being overlarge decorative cushions on the bed that had to be flung off every day!) and wet room sparked like a new pin! Despite valiant efforts by staff the tv did not work (world cup week too!) or the bathroom heated towel rail but did not spoil our visit. Special thanks to lovely staff who were so helpful to my husband. Thanks again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Liz691952, Thank you for your lovely review, remember you both well, I am so pleased that overall you loved our new fully accessible bedroom with a full wet room. Yes we are fortunate that these three new rooms were in fact built from the "added on" to the existing building, our second restaurant called The Court, which allowed us to exploit the air conditioning system that had been previously installed. The TV had a faulty aerial connection - which was sorted the day you left-(sorry) and the "NEW" heated towel rail has been replaced with another one!! - Oh the teething issues of new builds! Lets hope we see you both again very soon? Kind regards Simon Murphy General Manager

"Soft Cell"

5
12/08/2018

My wife had the rash audacity to request a change of room, and so we were awarded with Room 10 on the first floor rather than the top floor tiny room we suspected we had been assigned. It was a bijou compact suite, okay in truth very small with a lovely view of a nondescript courtyard. But hey it is only in movies that hotel rooms are like ball rooms ! However the room was very clean and in excellent decorative order. No air conditioning as it is Grade Two listed and was built when hot summers were unheard of. Fortunately the very helpful staff supplied first an air cooler and later a portable air conditioner which is excellent customer service. The Dean Court is very well located at the heart of York so all attractions and shopping easily reached. The staff were friendly, welcoming and helpful, so made the brief stay all that more pleasant. Being located at the rear made for a quiet seclusion. Oh yes nearly forgot, the mini fridge was on the floor but we found this to be no major inconvenience. The meals though a tad pricey were superb. Yes we would stay here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Carlaconsort, Thank you for your 5 star review, "if you dont ask you dont get", sadly no air con - you are correct , we are not allowed as we are a grade 2 listed building.Glad you liked your room- one of our small cosy doubles, and you found our food to be superb, served by very helpful and welcoming staff. To be fair and transparent we have photos of all our room types on our web site, not just our newly refurbished large suites with the most amazing views! Thank you for the recommendation and we all look forward to that return visit. Kind regards Simon Murphy General Manager

"Super friendly, great location"

4
12/08/2018

Fab little hotel perfectly located for exploring York. Would definitely return. Staff could not have been more friendly and helpful, nice room big bath towels, pleasant view even at rear, well decorated and a fan as an old building with no AC Room quite small ( that was what I paid for to be fair ) and lounge ambience could have a bit more character

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear NMMJ, Thank you for your lovely review, our rooms at the rear of the hotel are certainly the quieter and do offer views of the neighbours rear gardens, the Minster is just outside the front door! Yes sadly no air con- a grade 2 listed building no-no! We have several type of bedroom standards, your was one of our small cosy doubles- (which by definition are our smaller rooms bit still have all the same amenities of all our other 39 rooms) Hope that return visit is not too far away? Kind regards Simon Murphy General Manager

"Amazing stay"

5
05/08/2018

Can't recommend enough, perfect from the first moment we walked in, we were greeted by a girl called Becky (I think) on reception who couldn't be more helpful. It was our first time staying at this hotel and a member of staff, Christian took our bags and gave us a tour of the facilities including the bar and restaurant etc, and showed us to our room, we have previously stayed in 5 star hotels all around Europe and haven't had the service we received today! It is our 10 year anniversary and when we got to our room there was a hand written anniversary card and a box of fudge waiting for us, absolutely lovely. Looking forward to our next stay already, thank you Dean Court.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear TheSkinExpert, Thank you for your amazing review, I am so pleased that you loved all aspects of your stay. Both Becky and Cristian will be thrilled to see their names written in this review in such a positive way. Thank you for your great recommendation and we look forward to your next visit even if its next year for your 11th wedding anniversary, (can even promise something "steel" ) ! Kind regards Simon Murphy General Manager

"Lovely hotel "

5
04/08/2018

The hotel is opposite York Minster and offers some great views of it,the food is absolutely delicious and the waitress are lovely and friendly.The staff on reception are welcoming and helpful.The rooms are very clean and cosy.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Bron1303, Thank you for your lovely hotel review, reads that we ticked all the boxes, see you again soon. Kind regards Simon Murphy General Manager

"Best Hotel"

5
30/07/2018

Fantastic 4 days at Dean Court. Room very clean and spacious, staff very kind and friendly they gave us air conditioning unit because the weather was hot. We enjoyed eating at the restaurant, the house chef was great, meals delicious, staff very professional. Very good bar with efficient staff. The location? You can't get better! A big thank you to everybody at Dean Court for making our stay so enjoyable. Must go back!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Francesco C, Thank you for your "Best Hotel" review, I am delighted to read that you loved our food, served by my very professional staff and of course our amazing location. A big thank you back for your review, your recommendation and of course you must come back ! Kind regards Simon Murphy General Manager

"Nice as well as convenient"

4
29/07/2018

I had a single room for 4 nights during a hot spell. Dean Court was so good to provide me with 2 fans and what I believe was a dehumidifier. They made the room comfortable enough to sleep. Single rooms rarely have the best views and this is true here - a wall. The room was nice with a single bed and a nice sized bathroom. The room was comfortable and came with a full breakfast daily which started early enough for me when I had to travel early in the morning. Dean Court was so convenient to the beautiful York Minster as well as many other tourist sites and within a 10 minute walk to the rail station. The staff was very friendly and helpful. I would not hesitate to stay here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear mdhhmd, Thank you for your lovely review following your 4 night stay in one of our single rooms. The current hotel was converted from 3 houses-dwellings for the Clergy who were visiting the Minster, hence now every one of our 40 bedrooms is a different size, shape, colour and has a different view, our two singles granted do not have the best of views. I am pleased we were able to keep you cool in this unprecedented heat wave we have had. Thank you for your recommendation and we all look forward to your return visit. Kind regards Simon Murphy General Manager

"Get away "

4
27/07/2018

Stayed here for a couple of nights great location opposite the minster No on site parking but do have valet parking for a small charge well worth it as your in a good location Hotel is nice with friendly staff but could do with air con Location is great for all the sites and restaurants and bars

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Doug t, Thank you for your very nice review following your "get away", glad you liked our great location, valet parking,and my friendly staff. As I have replied to other reviewers sadly we are not allowed to fit external fixed air conditioning units due to our Grade 2 listed status and as we are in a conservation area, personally though i am not sure we need air con for our three month summer! Lets hope we do see you again very soon. Kind regards Simon Murphy General Manager

"What a disappointment"

2
27/07/2018

I am afraid that this stay was entirely soured by the awful food in the restaurant. No wonder the restaurant was nearly empty. A great shame because the hotel is in a great location next to the Minster and whilst the Luxury Room is an overstatement the room was nice enough. The staff were excellent but all spoiled by the terrible food. The thinnest ever rib eye steak I have ever seen, burnt frozen French fries (quite obviously from a frozen supermarket packet) and this is the first time I have ever been served yellow water cress!

"At the heart of it all."

4
26/07/2018

This hotel is smack bang in the middle of York and could not be better located! The staff were very polite, attentive and went out of their way to help all guests including myself. My friend & I paid for breakfast and we were not disappointed with the pastries, cereal, fruit and huge cooked breakfast with as much toast as we wanted. My only niggle with the breakfast was the coffee was not piping hot to my liking. We were in a twin bedded room which was comfortable and had a beautiful view and looked out onto York minster. The room could do with a little spruce up as there were marks on the wall but it did not put us off and we would not hesitate to stay here again in the future.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Leestyweesty, (great code name)! Thank you for your very nice review, I am pleased to read that my team were polite, friendly and attentive, and of course our enviable location in the City Centre. Did you send the coffee back as we could have quickly and easily steamed it to make it piping hot- only issue with that is that it burns the coffee beans, but hey every one is different- which makes the world go round? Thanks for the recommendation and look forward to your return visit. Kind regards Simon Murphy General Manager

"What a great place!"

5
24/07/2018

This hotel has so many great qualities: 1. The people were so fantastic. Especially Emma & David - helped us to our room, gave us recommendations galore, and sent us off with car snacks for the next leg of our journey! We felt sincerely taken care of. Best service we've had in England. 2. The location is second to none - you are literally on the front step of the Minster. We were graciously given a room upgrade to the beautiful corner room which pointed at the Minster!! You are within a 10 minute walk if anything you could want to see in York: Shambles, Viking museum, the wall, obviously the Minster - and so much more. 3. Value for money - so well priced, and a full English breakfast for £12. The only down side was that there is no air conditioning - as it is a heritage building itself, they cannot do this upgrade. As most travelers know, this is not uncommon, and not a deal breaker for most. Will definitely stay again if in the area!!!!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear KatieT, Thank you for such a wonderful and glowing review, I am so pleased that we exceeded all aspects of your stay- would love air con for the three months when we have our warm weather- but sadly as we are a grade 2 listed building we cannot install it. I will of course pass on your very kind remarks about David and Emma who will be thrilled to see their names mentioned in such a positive light and that we offered you the best service in England.I hope the rest of your trip to our great Country was a success. Lets hope we see you again when revisiting these shores. Kind regards Simon Murphy General Manager

"wonderful stay"

5
23/07/2018

We stayed for I night in June and travelled by train. The hotel was a short walk from the station and easy to find. On arrival in the morning the staff offered to store our luggage and we had the full day to explore York. A lovely hotel in a prime location with excellent staff. The breakfast was freshly cooked and excelled expectation. Our bags were stored on checking out and were collected from the hotel in time for our evening train home. A lovely hotel with staff that go the extra mile.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Sunset03, Thank you for your review following your "wonderful stay" with us, your review looks like we got your stay about spot on- and yes we do go that extra mile. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Return visit."

5
20/07/2018

Return visit after numerous visits the last being in April.Once again an excellent stay.Staff friendly.The room we had this time wasn't a refurbished one but never the less very good.It was my birthday and received a card and gift.It's small touches like this that really make a difference.Will be back later in the year but not for birthday visits as we have both had our birthdays whilst visiting the hotel.

"Fantastic Downtown Location and Views!"

5
15/07/2018

I definitely recommend this hotel if you are looking for a nice hotel in the downtown area of York. It has great views of the Yorkminster, especially in the dining room. We had a family bedroom that faced the Yorkminster which was great. The room was pretty big, compared to our hotel in London. The staff was very courteous, and they always greeted us when we walked through the door.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mr Delaney W, Thank you for your very nice review, I am so pleased to read that you loved our "downtown" location, we do have the best located hotel in York, with the Minster almost touchable if you leaned out of some of our hotel bedrooms, and that my team were courteous and friendly. Lets hope we see you again when next visiting the UK. Kind regards Simon Murphy General Manager

"Superb Hotel & Location"

5
15/07/2018

I spent 4 nights at this lovely Hotel with a friend..we both had an upgraded cosy double each on the 2nd & 3rd floors. The rooms were lovely, absolutely spotless and had all the amenities you need from a comfy bed with good linen, a fridge replenished daily with water, hospitality tray, hairdryer, a fan, tv, plenty of sockets, full length mirror and plenty of storage. The bathroom was also lovely, shower over a bath, fluffy white towels with little extras of soap, liquid soap, hand cream, shower/shampoo wash, cotton wool & shower caps. The location was perfect for a quick walk into York overlooking York Minster. Breakfast was very good & cooked orders were taken from your table so it arrived fresh and hot. Nothing was to much trouble for the friendly waiting staff if you wanted to adapt your order or ask for extra items. The Hotel is tastefully furnished and we often sat in the bar area talking to the staff or other guests, having coffee with the yummy home made shortbread biscuits. All the staff are very friendly and welcoming throughout the Hotel however, I would like to make a special mention of Elliott who would go out of his way to help in anyway he can, carried our cases up all the stairs, made time to talk to you, gave advice on where to go/what to do and give directions (although we always got lost to his amazement) in providing excellent customer service. What a lovely Hotel with a great team and we look forward to coming back and recommending this gem of a place to whoever visits York. Thank you all for an enjoyable stay :)

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Evie, Thank you for such a detailed and lovely review, and for your great recommendation, it would appear that you loved all aspects of your stay. What particularly pleases me is your fantastic comments about my team, who you seemed to have got on with very well, especially Elliott who will be thrilled to read your review. Lets hope we see you both again soon. Kind regards Simon Murphy General Manager

"Superb location"

5
13/07/2018

Lovely hotel in a prime location. Staff all friendly. Room clean and bed comfortable. Breakfast very good. One criticism, our room faced the kitchen and a generator of some sort. Have told company they should advise that some rooms do not have good views and let customer decide whether they still want to book

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Vicky P, Thank you for your review, and I am pleased that you loved the location, my team were friendly and your breakfast was very good. The hotel has 40 bedrooms, 26 are at the front of the hotel which all overlook the Minster and the or the Memorial gardens, 3 on the ground floor, (very quiet rooms) and 11 that are a the back of the hotel (which are the quietest rooms) and overlook our neighbours gardens. We try and give us much information as possible about location and the type of view you will get from our hotel website. If you book a Suite, deluxe or Superior room type they all have the most amazing views of York Minster (except the deluxe room 1 which is on the ground floor). Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Birthday celebrations - Central York"

5
12/07/2018

Dean Court was perfect for a family / friend get together. Its location opposite York Minster worked perfectly for everyone to come and go as they needed - our party ranged from 12 year old to 84 year old. Hotel was able to accommodate us all well in terms of food, drink and even lent us a wheelchair whilst we were there. The staff are very friendly and welcoming, in fact would go out of their way to provide excellent customer service. thank you for making a surprise celebration even better as the service was just fabulous.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear PAPlowright, Thank you for such a lovely review following your family's birthday celebrations at the hotel. I am so pleased that you all enjoyed all aspects of your stay, and my team were able to look after your party of guests so well. Safe trip back overseas and lets hope we may see you again soon. Kind regards Simon Murphy General Manager

"to celebrate our wedding anniversary"

5
10/07/2018

We spent three nights in the Dean Court Hotel and it was a pleasure from the minute we arrived to the day we checked out. We were there to celabrate our wedding anniversary and also to see the city of York as we had not visited it before. The staff cannot do enough for you, from the reception to the bar and restaurant and even the night porter. Our room was like a mini suite and was lovely decorated and spotless as was out en-suite bahtroom. there was plenty of travel information provided on our dressing table and there was a lovley welcome gift of various flavours of jam beautifully packaged for us too. I would highly recommend this hotel in every way and also its location being immediately accross from the Minster, could not have been any better a break for us and York itself doesnt need much to pormote it as it is just one of the nicest places both architecturally and of fantastic interest I have been in a long time, we will defintiey visit York again and will definitely stay at the Dena Court Hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Geraldine R, Thank you for your fabulous review and your great recommendation, we all agree that York is a great place to live in and for tourists to visit as there is so much to see and do-to suit all tastes and of course to work at the DCH! I am pleased that you liked our little gift of jams which are made by a local York company- Fruity Kitchen. Lets hope we see you again soon? Kind regards Simon Murphy General Manager

"Finally, a hotel that knows how to serve sugar!!"

4
10/07/2018

The Good... Unbeatable location with a fabulous view of the Minster. Superlative service. Great breakfast and at long last, a hotel that serves sugar in a variety of sizes, rather than giant, "1 size fits all" lumps (anyone who takes quarter or half a spoon of sugar in their coffee will know what I'm talking about). The OK... Not sure if all rooms are the same but ours looked a little tired. No air con (I understand it would be impossible to fit, I'm sure it's not usually such an issue as it was when we stayed and to their credit, they had wheeled a portable unit into the room, albeit a rather noisy one). A solid 4 out of 5 for Dean Court.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 1PMA, Thank you for a your lovely review, so pleased to read the you received "superlative" service from my team, and that our variety of sugars met exceeded your requirements. I cannot tell which room you stayed in, but all 40 rooms are different in size, shape, colour, and design, 3 are brand new and on the ground floor, as some hotels do, instead of closing completely we are continually refurbishing the hotel- though its like the "painting the fourth road bridge" ! as I have written before we are not allowed to fit permanent fixed air conditioning units, though I am sure they would only be used a few months of the year,as we have a separate heating system. We do have several portable units- as you experienced. Lets hope we see you again soon? Kind regards Simon Murphy General Manager

"GREAT HOTEL IN CENTRAL yORK"

5
09/07/2018

We have had two Christmas breaks staying in this Hotel. Location is perfect and Hotel can park your car if staying with them as a guest for a reasonable fee. Service and quality of food is excellent and location opposite the York Minster is in easy walking distance for all York centre attractions.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear jkh291041, Thank you for your very nice review, I am not sure when you stayed last ? but lets hope we see you again for a third Christmas break, if not before. Kind regards Simon Murphy General Manager

"Lovely location and staff"

4
05/07/2018

This hotel is located opposite the Minster and the views are superb. The staff are very helpful indeed and the food in the dining room was excellent. The weather was very hot when we stayed here and we had originally booked a standard room. Unfortunately these are in the eaves and do not have air con (it is an old building and planning restrictions make it difficult to modernise). The staff did their best with free standing fans but these were not sufficient to overcome the heat. Fortunately there was a larger room available on a lower floor and we opted to pay extra for this. This solved the problem for us and staff were really helpful in accommodating us. I think this must be a really difficult problem for the staff in hot weather. If you do not sleep well in heat avoid the top floor rooms.great location.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear harri2519, Thank you for your nice review, and I am pleased that you found my team to be friendly and accommodating as our food to be excellent. Sadly we are not allowed to "fit" permanent air conditioning to this Grade 2 listed building- I wish we could, we have looked at all options, though this weather has been unprecedented and normally we need air con for a few days per year! Lets hope we see you again, may be when a typical English summer will be a few days of sunshine, mixed with cloud and rain !! Kind regards Simon Murphy General Manager

"Fabulous hotel"

4
03/07/2018

We have stayed here before and thoroughly enjoyed it so we went back, Stayed for one night, we were upgraded to a family room which was a lovely surprise. We were facing the Minster but had no problems with noise. It was very hot weather but the fans in the room ‘did the job'. Lovely, friendly staff, nothing was too much trouble. A couple of issues at breakfast (poached eggs were rock hard so we had to send them back) and we sat another 15 minutes before fresh ones arrived, by this time the toast and tea was cold but hey ho we would still go back.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Vegfree, Thank you for your "fabulous hotel" review, I am so pleased to read that you enjoyed your stay with us, and the fan helped cool your room with this unprecedented hot weather we are all enjoying. Sorry about the poached eggs and the wait for a replacement, but pleased that this will not deter from staying with us again. Kind regards Simon Murphy General Manager

"Stunningly friendly staff in an excellent hotel"

5
30/06/2018

Best location in York - next to the Minster. Easy walk to all attractions. Most friendly staff found in over 3 weeks of European travel. Helpful to a "T". Room is large, roomy and clean with good bathroom. Furnishings are a bit dated but comfortable. Beds very good. Breakfast was excellent - small, self service area augmented by a short menu of hot foods to order (all included in the bed and breakfast room rate). Breakfast room staff can be a bit harried and confused. The breakfast room can be noisy - mostly due to acoustics and staff clearing dishes. I wish they would be more mindful of this and try harder to not clatter dishes. Overall, a most enjoyable hotel and we would definitely stay with them again, and again, and again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear James B, Thank you for excellent hotel review, I am so pleased to read that you found my team the best you have encountered in your three weeks of vacation, they will be all thrilled to hear this when we discuss our reviews. I will however discuss with them the clearing of the crockery ! We look forward to that next rerun visit and thank you for the recommendation. Kind regards Simon Murphy General Manager

"Location location location"

5
29/06/2018

My husband & I stayed here for several nights. It is located across the road from York Minster and within walking distance of many of the places we wanted to visit in York. We had gotten a special rate on our room through an auto club so didn't really expect a great room but it was pretty good. Very small room with small double bed (3/4 bed?) but with a good bathroom & even a trouser press. We were early but left our bags and vehicle and went for a walk. Staff were excellent & bags were in our room when we returned. We had one breakfast in the hotel restaurant and it was just okay. We didn't have any lunches or dinners as the menus didn't appeal. However there were literally dozens of options for breakfast/lunch/dinner. We thoroughly enjoyed each day we spent walking York. The walls in particular were amazing. Our room did not have a view...well there was a view of an inner "courtyard" but we weren't there to look out the window. Would stay there again in a heartbeat. Parking a bit pricey but understandable in that area of the city.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Kalani79, Thank you for your very nice review, we do have the most enviable location of any City Centre hotel, but what I love to read is that you also found all other aspects of your stay to be very good and would stay again. I am fortunate to have excellent staff members who genuinely want to look after our guests in a genuine, friendly and professional manner. We look forward to that next visit to our great City and of course the DCH. Kind regards Simon Murphy General Manager

"Excellent hotel"

5
24/06/2018

An excellent city hotel in every aspect. Friendly and helpful staff. Room was clean and comfortable. Bar and Breakfast as good as you can get. Great parking system ! We would certainly stay at Dean Court again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear davidl_uk, Thank you for your very kind and excellent review, your feedback is greatly received and will be shared with all the team, as they genuinely do want to offer great service and like to see reviews that compliment them. We all look forward to your next visit. Kind regards Simon Murphy General Manager

"Great location "

5
22/06/2018

Really nice hotel in a great location. The staff are exceptionally friendly and helpful. Right outside York Minster and walking distance to most attractions. Parking can be arranged for you and our room was very nice

"Great hotel in a perfect location"

5
22/06/2018

We recently had a delightful 3 night stay at the Dean Court Hotel which is only a short walk from the train station and right in the heart of the city so perfect for all the tourist attractions, shops and lots of great restaurants. We received a lovely welcome and we're shown to our room by Alice after a quick tour of the hotel public areas, this was a lovely touch. Mis hearing the floor we were on we initially said we would take the lift - this is the tiniest lift we had ever seen and amused us no end! As it turned out we were only on the 1st floor and took the stairs! If you have any mobility issues regarding stairs just let the hotel know as I'm sure they would go out of their way to ensure you were accommodated accordingly. Our room was a standard one on the front of the hotel, it was tasteful, comfortable and very clean. The fan in the room allowed us to shut the windows & glazing at night which cut out the street noise very well so was greatly appreciated. The fridge in the room is another nice touch with complimentary bottled water replenished each day. Other reviews have commented on the Minster bells - the bells chime briefly on the half hour and hour but don't start until 8am and we weren't aware of them continuing after 10pm (they may have actually stopped earlier), of course they ring for longer summoning worshippers on Sunday morning which was lovely to listen to. We had dinner in the hotel restaurant on 1 evening, lovely choice of dishes and delicious food. Breakfast is excellent with plenty of choice and hot food cooked to order. What makes this hotel truly special though is the staff, without exception they were professional, attentive and genuinely friendly; there was always somebody available and visible in the public areas which were very pleasant to relax in. We would highly recommend the Dean Court Hotel and will certainly be back.

"EXCELLENT HOTEL,SUPER STAFF! WE'LL BE BACK!"

5
20/06/2018

Dean Court Hotel is a wonderful hotel to stay in when visiting York.All the staff are happy.efficient and caring and we really enjoyed our three night stay . The breakfast is super too! The hotel is situated next to the Minster and there are restaurants,pubs and shops nearby.We travelled by train from Essex and Dean Court is a short walk from York Station.We are already planning another stay later in the year!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear george h, Thank you for your fantastic review, I am so pleased to read that you loved all aspects of your stay, great feedback- thanks. We all look forward to that return visit later in the year. Kind regards Simon Murphy General Manager

"VERY NICE INDEED."

5
20/06/2018

My husband and myself both stayed in one of the new rooms on the ground floor. We were pleasantly surprised when shown our room. Fruit bowl, water in fridge, complementary Jam/Marmalade. Obviously these rooms are very new, they were spotlessly clean. The shower was amazing, very powerful and spacious. We have stayed at the Dean Court in the passed and have had a pleasing stay too. Breakfast sets you up for the day! We chose Valet Parking, and highly recommend it. A big thank you to Frank, front of house for his excellent service and knowledge of York attractions etc. We will be returning to York and The Dean Court. Thanks to all.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear teresa187069, Thank you for your "very nice" review, your room on this occasion was room 1 which indeed is one of our new rooms,glad you liked our little extra touches, opened on Good Friday and since then we have had really nice comments and feedback about. As other reviewers have commented on - Frank is a joy to work with, he has a real passion for hospitality and loves the fact that he can enhance a guests stay. We look forward to your next visit. Kind regards Simon Murphy General Manager

"Amazing Location and hospitality-"

5
20/06/2018

Dean court was the first hotel my partner and I booked together back in February. The most creditable aspect was definitely the location, on the doorstep to the Minster, however, the room itself was also lovely and had a gorgeous bathroom and comfy bed. The room was perhaps a little aged for us however we do prefer a more modern twist so perhaps just our own personal preferences. The staff were helpful and friendly but kept very professional and understanding. We decided to pay the parking charge for private parking which was around 20 pounds which enabled us relax knowing our car was safe and secure in private parking( taken by staff for us). Can't wait to visit again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lydia H, Thank you for your amazing feedback, I am so pleased that you loved our location and my team were friendly and helpful, the valet parking is £18.50 per overnight stay, but that can be from any time on the day of arrival and up to 10 pm the day of departure, so actually very good value. Looking forward to your return visit. Kind regards Simon Murphy General Manager

"spotless"

5
15/06/2018

stayed here a few times overnight with my partner. The place is lovely and clean i couldnt fault it . The location is excellent for everything you need, close to shops pubs and restaurants. I would definately recomend , the staff are very friendly and nothing is a bother to them.

"Great night "

4
14/06/2018

We have used this hotel on numerous occasions The location is great 2 minuets walk to heart of city 20 meters from cathedral The room was small but we knew before we arrived Hotel bar was nice to top the night off Breakfast was slow but nothing major

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Rob51559, Thank you for your nice review, we do have a fantastic location to explore all the City's attractions from and if you do get lost you just look for that big Church-as we are next to it! Great to read you have stayed several times before and keep returning, lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"They try"

3
11/06/2018

Broken lift on our visit,no a/c only rolling cool type as in photo. Very old building so keep that in mind.not good for kids ,very small rooms,no usb hubs so bring adapters. ALSO...the York Minster bells toll seemingly all day.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear johnicester, Thank you for your review following your visit at the weekend. Sadly the main hotel lift was not working when you stayed, regrettably one of those things, and I am sorry if that caused you an inconvenience, in the last two weeks the same lift had a full service and passed an insurance inspection. For reference and any future guests who may read this review and my reply- we do not have air conditioning installed in the bedrooms- ( please see other reviews below). The building is old- some 153 years old, as it was built in 1865! We have some small rooms and some very large rooms- all 40 bedrooms are different, but also in size, colour scheme and shape, and we do have USB adaptors in the hotel. The Minster (nest door to the hotel) bells actually chime on the hour from 8am until 10pm daily, and peel on a Sunday morning- calling you to Church! We will keep trying and hope one day we may see you again. Kind regards Simon Murphy General Manager

"An Excellent Short Break"

5
11/06/2018

We were very happy with our four nights at the Dean Court. The staff were all extremely pleasant and helpful especially Owen on the bar. The breakfasts were good quality with plenty of choice. The hotel is in a great central location close to all the attractions.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Angelagraces, Thank you for your very nice review following your 4 night stay with us. I am pleased to read that you had an excellent 4 night stay with us and you found all my staff extremely pleasant and helpful. Not sure how many drinks you had in the bar but we have no called Owen, the drinks must have been good! Lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"Perfect"

5
10/06/2018

Visited here beginning June. Myself, husband and mother in law staying in 2 seperate rooms. Friendly welcome from all staff and car taken to secure parking by staff member. Both rooms exceeded our expectations. Large, clean and with everything required. Perfect location. Lovely fresh breakfast with lots of choice. Can not fault anything and we hope to return.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Wendy6351, Thank you for your very nice review, I am so pleased that you all enjoyed your stay, that both of your rooms exceeded your expectations and you found all my team to be friendly. We all look forward to your return visit. Kind regards Simon Murphy General Manager

"Terrible hotel not worth 4 stars - Avoid"

1
04/06/2018

Claiming to be one of the better hotels in York I booked this for its proximity to York Minster. The hotel looks lovely and the breakfast was nice. However there is no air conditioning and the rooms are heated to an unreasonable level which you cannot control. In order to get some air the windows had to be open which meant listening to offensive language and shouting from local youths all night. Sleep was impossible. Hotel staff would not acknowledge the issue and didn't offer any compensation. This is quite possibly the worst 4 star hotel I have ever encountered anywhere in the world.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jules A, Thank you for your review following your stay last weekend. I am saddened to read your comments that you felt we are not worthy of a 4 star rating. For clarification and other reviewers who made read this review. We do not have, do not advertise and cannot obtain planning permission - Grade 2 listed building status, for fixed air conditioning units, however we do have several portable air conditioning units on a first come basis, (which you do need to keep a window open to expel the warm air it produces). All our rooms have a fan. Our rooms are currently not heated at this time of year, we do have thermostatic radiators in all our bedrooms - with the current warm weather all radiators are "off" unless a guest wishes to turn them on. As we have a very central location- right in the heart of the city some guests can be disturbed by street noise, (see other guest reviews below), we have 26 rooms overlooking the front of the hotel- Minster Views, one of the reasons Mr A booked the DCH. Mr A was the only person to have been disturbed (reported) on Saturday night- the hotel was completely full. Mr A did not bring any issue of heat or noise during his stay, hence allowing us the opportunity to try and resolve his issues until check out, and was offered compensation for the disturbance he experienced, which he gladly accepted, he also "told"us he was going to "rubbish" the hotel on social media- which is his prerogative in a free world but also allows me to defend my business. Sadly Mr A did not enjoy his stay with us and for that I am sorry, however most guests and the AA do think we are a well run 4 star hotel, with thousands of great reviews through most social media channels, repeat business, and are one of the busiest hotels in York. On a brighter note I am glad you liked the look of the hotel and enjoyed your breakfast. Kind regards Simon Murphy General Manager

"Great experience"

5
01/06/2018

We had originally booked a room in a guesthouse situated on the outskirts of the centre for a one night stay in York only to find that would be a traumatising experience right from the very start. We decided there was no way we'd stay there any minute longer so we searched for other hotels and THANK ALL THE GODS we found there was a room deal at Dean Court and immediately rang up to book this for us. This hotel redeemed our city break and just set high standards for the rest of the trip. We have never been given that high level of service before - greeted with a warm welcome and just genuinely really nice staff. When we were showed to our room, the guy suggested if we wanted to be upgraded to a much bigger room and with a view of York Minster all for free! Not gonna lie, I wanted to cry of happiness and relief at this point. After dropping our bags off, we decided to grab a quick drink to try and forget the start of our trip and upon returning to our room at Dean Court, a nice little anniversary present was waiting outside our door (just some jelly and pastille sweets and a nice card) but the thought was highly appreciated. We will 100% be returning to this hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear JG95reviews, Thank you for your very nice review, there loss and our gain! I so pleased that we were able to offer you the high standards our guests deserve- sadly not all hospitality establishments do ! Thank you for the recommendation and lets hope we do see you again for another anniversary visit. Kind regards Simon Murphy General Manager

"Daughters 30th birthday surprise "

5
30/05/2018

As soon as we arrived we were greeted by friendly polite staff,check in was smooth & quickly.Our room was not quite ready but that was because we were early,we used valet parking which was quick and easy.we were helped with our luggage as soon as we stepped out of my car by the lovely Frank,(he is a credit to the hotel) we did some shopping & when we returned to hotel we were more than happy with our room which all our bags were there including a birthday card & gift which was a lovely touch. Room was spacious & spotlessly clean breakfast was lovely lots of choice,could not fault hotel or staff and will definitely be returning with the husband later on this year.Thank you Dean court for a lovely stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Karen P, Thank you for such a lovely review following your daughters birthday surprise stay. I am so pleased that you both enjoyed your visit and of course i will pass on your very kind comments to Frank. We look forward to your return visit with your husband. Kind regards Simon Murphy General Manager

"Fine Dining"

5
30/05/2018

Businessmen's Association dinner with wives, choices pre ordered so, no need to peruse the menu. Excellent service by well trained staff serving food, prepared with thought and, imagination. Courses nicely spaced,allowing ample time to socialise. Added bonus of disabled parking immediately, outside the hotel

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Robert K, Thank you for such a lovely review following the dinner you attended at the hotel. I am so pleased that you found all aspects of the dinner to be excellent - I will be sharing your review with the food and beverage front of house team and my kitchen brigade who will be thrilled to receive such positive feedback. Lets hope we see you again soon in either the lounge for a light meal or a more formal meal in the restaurant. Kind regards Simon Murphy General Manager

"My experience in the hotel in York"

5
29/05/2018

From first entry and a warm welcome the room very clean and fresh looking, all staff friendly and helpful. Having eaten, the food was nothing short of excellent. The only fault is the portion size. I would strongly recommend a stay at this hotel. I am already booked for next year.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Robin R, Thank you for your lovely review, a short and to the point 5 out of 5, glad you thought our food to be excellent ( was the portion size to big- small) ? Thanks for the recommendation and look forward for next years return trip. Kind regards Simon Murphy General Manager

"Great Hotel across the street from the Minster"

5
28/05/2018

Great boutique hotel (although it's licensed by Best Western, it's locally owned). Absolute best location (can get a little noisy at night), great service and room, very good restaurant. I would definitely stay here again. Parking is a little pricey (18 GBP a night) but that's because the hotel is in the cultural center of town and they valet your car to a secured facility. My highest recommendation.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Bahjr, Thank you for your great 5 star review, and for your great recommendation, please tell all your friends from over the pond! (for any readers of the review) Valet parking is actually £18.50 per over night stay- however we do not charge any extra for early arrival or late checkout - some guests stay for 30 hours or more for the same fixed fee- making that 62p per hour, most public car parks in York are £3 per hour and for that you park your car your self! Hope we see you again soon. Kind regards Simon Murphy General Manager

"Perfectly located"

4
25/05/2018

We spent a two-night stay at the Dean Court recently, and were very impressed. A friendly greeting always gets a stay off to a good start and that's what we got on arrival, from the charming receptionist on the desk, together with the helpful guy helping us to our room with our luggage. Our room was at the front of the hotel, facing onto the street and the small park beyond, and if you leaned through the window and looked sharp left, you had a full-frame view of The Minster. the (standard) room was good sized and clean, with a big bathroom. Our only minor criticism would be the temperature of the room overnight (way too warm), even with the windows wide open. Of course, anywhere but a city centre with the windows open all night would be fine, but the street below was fairly noisy too, which meant we didn't get the best nights' sleep, but that's hardly the hotel's fault. So all in all we would recommend, but if you're a light sleeper or used to Air Con it may be best to consider these factors. We didn't have breakfast or any other meals here, but the restaurant looked clean, bright and contemporary, with pleasant staff.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Spuds1232016, Thank you for your "perfectly located" review, a great TripAdvisor sign in name as my nickname at school was "spud" - surname Murphy ! I am pleased to read that you were very impressed with the hotel, its location , service and facilities and of course the view of the iconic York Minster! So sorry that you did not get the best nights sleep due to the warm weather and the street noise from below. Sadly permanent fixed air con is not an option.(grade 2 listed building status). Thank you for the recommendation and lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Hot day in York"

3
24/05/2018

Superb location across from the Minster.......efficient check in and car valet service but the attic room,although it had a lovely view was so hot.....no AC......on a day when it was 28C.....not acceptable for North American visitors!! Good breakfast and friendly staff. Television didn't work!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Patricia C, Thank you for your review, as per the review below, we would love to fit air conditioning we are simply not allowed, the local City Council will not permit it, for this I am so sorry. Glad you loved the view of the Minster, and found check in and valet parking efficient.I hope you enjoy the rest of your trip to the UK and have a safe trip back to North America. Kind regards Simon Murphy General Manager

"Excellent location and service but... hot and noisy"

3
23/05/2018

Very good service here and the location cannot be beat. But... we visited while the weather was quite warm. I understood the room would have a/c when I booked but it did not. It was quite hot and humid in our room - hard to sleep. Also, crowd and traffic noise were very loud. Otherwise, room was large and comfortable. Staff was friendly and responsive but just could not correct the problems above.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Knownalias, Thank you for your review, I am not sure why or by who you were informed that we have air conditioning in our bedrooms,sadly we do not as we are actually not allowed to have air conditioning units or vent holes drilled in to our Grade 2 listed building. We do have several portable very effective units however the window needs to be open to vent out the warm air they create, which can cause issues with street noise below due to our central City Centre location. On a positive note I am pleased that your found my team to be friendly and responsive and your bedroom large and comfortable. I hope you enjoy the rest of your time in the UK and have a safe journey back home. Kind regards Simon Murphy General Manager

"Fantastic Location for a York Visit"

5
22/05/2018

What can I say that hasn't already been written before? Just had a weekend in York, staying at Dean Court, as a late anniversary gift for my wife. From the moment we checked in until checking out two days later, we were so well looked after by every member of staff we encountered. Our room had a fantastic view of York Minster, so location was never an issue, and the room itself was first class from amenities through to cleanliness and decor. We only used the restaurant for breakfast on the two mornings we were there, but again the service was prompt and friendly, the food very good and there's more than enough of it to give you a good start to a day of sightseeing. There have been comments made about the noise - it's a city centre hotel so you'd expect it to be a little louder outside than if you were staying in the heart of the countryside. In saying that at no time was the noise anything above background level; certainly it didn't cause us problems at all. For the last thirty years I've been lucky enough to travel the world, staying at some pretty exclusive places during that time. However, I can truly say, hand on heart, that Dean Court has got to be one of the nicest places I have visited. It's not any one thing, just a combination of the place, the people and the ambience. I'd certainly recommend it to anyone. I was due to take my wife out to New York in October for a short holiday, but after this visit she's asked if we can return to 'Old York' instead. For once I'm more than happy to oblige!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Neil O, Wow, thank you for your fabulous review, I am so pleased that you and your wife loved your weekend stay with us. As I have stated before the hotel was here a few hundred years before, so i and my team can take no credit for its fantastic location, but we can and are proud of reviews like yours that congratulate the cleanliness of the bedrooms, public areas, the ambience and what I am most proud of is my team at the DCH. Without exception they are all friendly, professional and what to make every guest stay special. Thank you for your recommendation and we look forward to welcoming you back in October, (who wants to travel all that way and go to the big apple when we have a bowl full on our front desk) ? Kind regards Simon Murphy General Manager

"Unforgettable experience ??"

5
16/05/2018

Gorgeous hotel, convenient central location (easily accessible) with a gorgeous view of the York Minster! Can not fault anything! Great 5star customer service! All the staff has been extremely lovely, friendly and helpful, they've made my birthday experience one I will never forget!??(See pictures attached) Breakfast was gorgeous! I would like to mention Mr Pascal and Mr David from the front office desk who went above and beyond expectations! Thank you all again for everything and we will definitely be back ??

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Alina 1, Thank you for your 5 star review, I am so pleased that we provided you with an unforgettable - (positive experience) to help you celebrate your birthday. I will pass on your very kind comments about Pascal and David who will be both thrilled that you have acknowledged their above and beyond service. The photos attached look good too- thanks, look forward to seeing you again soon. Kind regards Simon Murphy General Manager

"Delightful Dean Court"

5
15/05/2018

A last minute choice en-route to Scotland, we were extremely pleased with all aspects of this hotel which is just steps away from York Minster, one of, if not the, top tourist attractions in York. From the moment we pulled up alongside the entrance, we were treated with courtesy, friendliness, and efficiency. We were not disappointed in any way. The staff were extremely helpful, so much so, that we extended our stay an extra night. The food n the hotel restaurant was most excellent, the wine was good, and the service fabulous. The service is first class, and it's excellent value for money. The layout is somewhat quirky, and the lift is absolutely tiny, but we would most definitely recommend stopping here!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mary W, Thank you for your "delightful" review, so pleased that you chose to stop here on your journey North, and that we could accommodate you for the 2 nights, you need at least 2 weeks to see the sites of York! I particularly like your comments about my friendly and efficient staff- which i agree with. Just to explain to any "readers of this review" the hotel has 2 lifts, the small lift- 2 persons only- services 8 bedrooms on two floors - this lift was the largest we were allowed to fit in as we are a Grade 2 listed building. The other larger 8 persons lift services 24 of our 40 bedrooms. Thank you for your recommendation and we look forward to your next visit. Kind regards Simon Murphy General Manager

"Outstanding"

5
15/05/2018

This hotel is amazing. From the second we walked through the door tuntil checkout the service was exceptional. Everything about this hotel is classy. The rooms are spotless and comfortablle. The food at breakfast was delicious and the location was perfect. I cannot fault this hotel. I thoroughly recommend it. Would I stay here again .........in a heartbeat!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear holidayaholic10, Thank you for your "outstanding" review, I am so pleased to read that you thought the hotel to be amazing, we all do and love working here. Thank you for your recommendation to other reviewers- readers and look forward to that next visit. Kind regards Simon Murphy General Manager

"WHAT MORE CAN BE SAID!"

5
15/05/2018

We have stayed in top hotels in many parts of the world - and the Dean Court Hotel is up there with the best! The location is absolutely fantastic so that, coupled with wonderful service from the hotel staff, made for a wonderful stay. Had dinner at the DCH one evening which was superb. Stay here - you will not be disappointed.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear KERRIE D, Thank you for your very nice review, I am so pleased that you had a wonderful stay"what more can i say". Thank you for your recommendation and look forward to your next visit. Kind regards Simon Murphy General Manager

"Birthday treat. "

5
15/05/2018

Staying at this hotel was a delight. Staff were warm and friendly and couldn't do enough for us. The Valet parking was very good and nice to forget about driving for a couple of days. Room was light and airy with a lovely view of the Minster. On my birthday I had a card and a small gift courtesy of the hotel which was a lovely touch. The location is superb near very good restaurants and bars and ideally situated for sightseeing. Breakfast was cooked to order and very enjoyable. Would definitely stay again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Screwloose2017, Thank you for your lovely review, (its 2018 now - still a Screwloose?) I am so pleased that you chose us to celebrate your birthday with us and that you had a delightful stay. Looking forward to your next visit, do not wait a year to celebrate another birthday, lots to do and see in York! Kind regards Simon Murphy General Manager

"Fantastic service in a top location"

5
10/05/2018

Lovely hotel right next to the Minster. The room was great but the service and attention to detail was outstanding. Personal touches like birthday and anniversary cards meant a great deal as did complimentary gifts. Personal cards and emails from the manager were also surprising and most welcome. They sure know how to look after you. The valet parking was a real bonus too. Well worth the money if you don't need your car for your stay

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Chris R, Thank you for such a fantastic review, I am so pleased to read that you thought our service and attention to detail was outstanding and that you liked our little personal touches. We all love the industry we are in, reading feedback like yours makes it all worthwhile. Lets hope we see you again soon. With kindest regards Simon Murphy General Manager

"What a lovely place"

5
09/05/2018

We were put in this hotel after another Best Western hotel we had booked rang us to cancel because of a flood. Thank the lord for the flood, this hotel is excellent. It is positioned fifty yards from the entrance to York Minster! On arrival our car was taken to secure parking and our booking in was seamless. Our room had just been done up and was extremely comfortable and spacious. Included in our two night stay was an evening meal on the first night, this was an excellent meal with superb service from the staff. The breakfast again was excellent, it set us up for the day. All in all a really nice hotel which we would recommend and we would definitely stop there again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear AandAinBurnley, Thank you for your lovely review, well it was their loss and our gain. Sorry to read one of our colleagues has had an issue with the plumbing- it does happen. I am so pleased that you enjoyed your stay with us and for your recommendation. Lets hope that next time you decide to stay in a Best Western hotel you choose us first. Kind regards Simon Murphy General Manager

"Heaven in a hotel"

5
07/05/2018

Booked for hubbys 50th birthday treat. Couldn't get a better location and as near to York Minster if you tried. Bit more expensive than what we usually stay in, but couple of nights won't break the bank. Our room was at the back of the hotel (room 10) and when we arrived it was on the hottest May Day Bank Holiday for a long time. Room was warm but after turning off heating, soon cooled down. My only bug bear was the room being at the back of the hotel, was near to the cooling fans which were constantly going 24/7 and with the hot weather even with the room fan on, and having to keep the windows open because of the heat, was noisy, but luckily I had brought earplugs. However, I would like to recommend that the hotel invests in air conditioning, so that the windows don't need to be open all the time when hot. The staff were lovely and couldn't do enough for you. We didn't have room service, but the breakfast was substantial and poached eggs excellent. The breakfast kept us going whilst sightseeing until late lunch. Room was spotless and clean, and little extras make it special. The bed was a small double, so if you are on the larger side, I would upgrade a bit, as it can be a bit snug otherwise. We chose to drive there, and use the hotels secured parking facilities, which was great, as parking is at a premium when it's busy in York. You pay for the parking privilege but we thought it was well worth it. Next time, we would get the train, as the hotel is only five minutes from the station. Such a beautiful hotel, and if it could talk, I am sure it would have a few tales to tell. Eating breakfast with a view of York Minster and the sun coming up in the morning was worth it, just for that. Will be back soon, probably when it's a little bit quieter, as a Bank Holiday and the sun shining makes for a lot of people, and hen and stag parties equals a lot of drunken people falling out of pubs, which isn't something families with young kids want to see and hear. But it as so nice to return back to Dean Court Hotel for a cup of lovely tea and some peace and relaxation in the bar after the hustle and bustle.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Sue H, Thank you for your lovely "heaven in a hotel" I am so pleased that over all you had a great stay with us celebrating your husbands 50th birthday. We do have a great position next door to the iconic York Minster, the restaurant tables offer a great views- great for people watching but also eating some great food, served by attentive friendly staff. If only i could install air conditioning units, i would, sadly not chance, as we are a grade 2 listed building -in a conservation area the City Council have said NO - on may requests-applications. We do have several portable air conditioning units- which are really good- but you still have to have an open window to expel the warm air. Lets hope we see you again to celebrate another special occasion. Kind regards Simon Murphy General Manager

"Great location, great staff, great hotel!"

5
06/05/2018

My wife, 10 year old son and I stayed here in April 2018 for 3 nights. We originally booked this hotel based on its location and other Trip Advisor reviews. On both counts we were not disappointed! The hotel is right next to York Minster, and no more than a 10 minute walk to anywhere in the old part of York. Our room (we had a family suite) was very spacious, quiet, comfortable and well appointed. We ate in the restaurant each night for dinner and the food and service were excellent - and the breakfasts were great too! One particular thing I'd like to mention is the hotel staff - the staff here genuinely care about their guests. On one of our days my son was sick with a fever. The staff immediately arranged for a small breakfast tray to be brought up to our room for him, and continued to ask during the day if he was OK. When he was better and came downstairs they all asked how he was, and we were very touched by all the care and attention. So, if you're looking for a great hotel in York, then Dean Court should be the only place you stay. It's fantastic!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear NDAB, Thank you for such a lovely review, I am so pleased that you all enjoyed your stay. I trust your son is now fully recovered, (actually he maybe enjoyed his duvet day, eating from room service, watching DVDs all day whilst you were out and about exploring our great City). Thanks for the recommendation and lets hope we see you all again soon. Kind regards Simon Murphy General Manager

"Right outside the Minster... corr.. what a view!"

4
03/05/2018

Contemporary decor with pleasant staff, got a free upgrade. Was a bit cold in the room but plenty refreshments! Shower could do with an upgrade, really fab veg breakfast! View are fab from restaurant room,

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear simplfinefood, Thank you for your nice review, sorry you felt the room a bit cold,hope you told us so we could do something about it, we always have a solution? Glad you liked your vegetarian breakfast and of course the views !!! Hope we see you again soon? Kind regards Simon Murphy General Manager

"Wow....location location and faboulous staff."

5
30/04/2018

We have just spent two nights at this wonderful hotel and loved it. The location is perfect we've stayed in York many times but thought we'd try Dean Court. So glad we did. Due to a minor plumbing problem which we could have lived with we got upgraded. The room was amazing with luxurious toiletries fruit and magazines....not forgetting the stunning view from our window. Importantly I feel I must mention the friendly and highly efficient staff particularly Beata the head receptionist and Frank and the guest relations manager who all went out if their way to make our stay special. Thank you and we can't wait to return.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear SkilledOne, Wow- Thank you for a such a fabulous review, I am so sorry you had an incident with you your plumbing (now fixed) some times things happen which are totally out of our control, but I am so pleased that even though we had to move your room allocation the new one made up having to move. I will of course be sharing your review with my team as usual and will ensure I pass on your very kind comments about Beata and Frank who dealt with your room issue. We do try and make very guests stay special in any way we can. We all look forward to your return visit. KInd regards Simon Murphy General Manager

"Lovely stay"

5
29/04/2018

We had a lovely, comfortable, newly renovated room at this hotel. We greatly enjoyed our five night stay. The staff members are very friendly and accommodating. We loved looking out at York Minster while enjoying the breakfast -- what a fabulous setting! We had a Yorkshire afternoon tea that was wonderful. We had room service once that was very prompt.The location is very convenient; our small group tour met everyone in front of hotel. We highly recommend this wonderful hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear SanJoseMember, Thank you for such a fabulous review following your groups visit. I am so pleased to read that you loved all aspects of your stay-( including your stay in one of our new rooms), room service, Tea by Gum, Our restaurant does have the best views of York Minster from its windows as its next door! Thank you for your recommendation and we hope to see you again when revisiting our great City.

"Old Friends Reunion"

5
29/04/2018

Very welcoming. We occupied a new, totally internal, but large and comfortable room. Perfect as we were not concerned about the view having lived in York in the past. But the hotel's so close to the Minster and the walls it could be frustrating to some - but we don't spend long in our room ever! Excellent meals and very friendly and helpful staff. Free WiFi. Great experience.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Warwick B, Thank you for your very nice review, I am so pleased that you liked "the new" room that was allocated to you. Great to read you thought our food excellent with friendly and helpful staff. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Great location"

5
28/04/2018

This is a great hotel next to the minster it's self, the staff are very helpful and the rooms are great. The hotel provides parking which is a great help, a great place on a sunny day and good value too.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Oxfordmartyn, Thank you for a very nice review, what more can one say. Kind regards Simon Murphy General Manager

"Lovely hotel with really friendly staff and great food"

5
26/04/2018

We were a group of 14 people. We were worried about parking, because it is very limited in York, but Dean Court told us not to worry as our cars would be parked for us. Our rooms were really nice. Very comfortable, and only yards from the Minster and all the other amenities. The food was excellent, and the wine slection was excellent too. The staff were really nice. When we came to leave we only had to ask reception about timing, and our cars appeared to the minute. We would recommend this hotel to anybody.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Derek F, Thank you for your super review, I am glad that you and your group enjoyed your stay, we enjoyed having you all to stay. Lets hope whos ever turn it is to organise next years event thinks of us, still plenty to see in York to warrant a return visit. Thank you for the recommendation. Kind regards Simon Murphy General Manager

"Dean Court Hotel"

5
24/04/2018

Excellent hotel, great location for the city. Large room which was very comfortable, clean and well appointed. Bay window with the best view of the Minster. All the staff very friendly, helpful and accommodating. Thank you for the gifts and card much appreciated. Really enjoyed our stay.

"weekend break"

5
22/04/2018

Absolutely must try this hotel.We had a super time here rooms are really large and very clean indeed.Location is ideal for town everything within a short walk.Breakfast probably best hotel brekkie ive ever had so much choice.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Kenneth W, Thank you for a great review, lets hope other reviewers read your comment - "absolutely must try this hotel" and that they do !! I do think we have a great choice for breakfast- a good range of cold meats, cheeses, fruits, yogurts, juices, cereals, pastry's, and then a large selection of breakfast items cooked to order- all included in the price- no supplements like most other hotels.Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Return visit."

5
19/04/2018

Just returned.Have visited numerous times.Staff are always friendly and efficient.Our new room was stylishly finished.The only down side was there wasn't a window which I wasn't keen on.It was my husband's Birthday and hotel gave him a card and gift which was really appreciated.Already booked for 2 more visits later this year so I suppose that says it all.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear AllyB103, Thank you for your lovely review following your return visit to celebrate your husbands 70th birthday. As you now know we have just opened three new bedrooms on the ground floor, which are all individual and each have their own style- decor etc, the only down side of room 3 is that we could not fit a window, (the light boxes are very clever though). So pleased that you found the room to be stylishly finished, we all look forward to your next visit later on in the year.( we wont allocate you room 3 again) ! Kind regards Simon Murphy General Manager

"First rate hotel with great service"

5
18/04/2018

Spent 2 nights for a short stay in York and just couldn't fault anything about our stay at this hotel. Perfect location with great service from every member of staff we were in contact with. The hotel is beautifully decorated in a contemporary way and we had a lovely room with very comfortable bed. Superb breakfast and overall highly recommended if you are visiting York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jim C, Thank you for your very nice review, so pleased that you thought the hotel to be "first rate with great staff". As i have said in other replies i have no influence over our fantastic location but i can over the service, food, decor etc and that gives me and the whole team a great sense of pride - when recognised by our guests. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Returned for seconds"

5
17/04/2018

Our friends son had his passing out parade in Carrick last weekend and as it's a long drive from London we thought that we'd take this opportunity to stay at the Dean Court Hotel. We've just returned from our second (and definitely not our last) visit and dare I say it, this stay was even better than the last time. York is one of our fave places for a city weekend break and this hotel will always be our first choice place to stay. Location is perfect, food is great, staff are lovely and the room is clean and comfy...what more can you ask for?

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lauren6166, Thank you for such a lovely review, congratulations on your son passing out, lets hope we see you soon for a "third" helping. Location is perfect, food is great, staff are lovely and the room is clean and comfy...what more can you ask for? (Great feedback- thank you) Kind regards Simon Murphy General Manager

"Short break stay"

5
14/04/2018

Excellent hotel, location is great, next to York Minster. Central to do things in York. Arrived at hotel a few hours before check in, no problem, knew what room we were getting and no problem for hotel to store luggage. When we got back to hotel later on, luggage was up in room. Staff friendly, breakfasts excellent. Will definitely stay here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear teritraveller12, Thank you for your 5 star review, I am so pleased that you liked all aspects of your stay, thanks for the recommendation and lets hope we see you again for that return visit. Kind regards Simon Murphy General Manager

"Fantastic!"

5
13/04/2018

Great hotel with amazing location right next to the beautiful Minster and within very easy walking distance of all of York's main attractions. The family room we had was excellent - very well appointed, spacious and quiet. Every single member of staff was friendly and helpful. We thoroughly enjoyed our stay. Can't wait to return!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Funky_chicken885, Thank you for such a "fantastic" review, looks like you loved everything, and we cant wait for you to return too. Great TripAdvisor screen name !! Kind regards Simon Murphy General Manager

"Unbeatable location - great hotel"

5
10/04/2018

Seriously good location in York!! Beautiful hotel. Great rooms. friendly staff. Only negative was loud drunken people outside at night but that is not the hotels fault! Just something to be aware of if you travel there.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Julie K, Thank you for your lovely review, I am so pleased to read that you found the hotel to be beautiful, with great rooms and great staff, and of course our fantastic location. The only down side is that as been so centrally located in a major city their can be street noise outside the hotel, we have fitted secondary double glazing to all out front facing bedrooms, ( we are not allowed triple glazing- Grade 2 listed building), some guests hear noise- others do not. Lets hope we see you again when on your travels. Kind regards Simon Murphy General Manager

"Excellent choice"

5
09/04/2018

Last month we choose Dean Court because of its close proximity to the Minster where we were attending a service. The location was perfect for the Minster and the shops. We had a top floor room with a superb view of the Minster. We only stayed one night, the room was good and the staff were friendly and very helpful and the breakfast was excellent in both choice and quality. Parking was made simple because the car was collected and taken to a parking facility and delivered back to us on our departure. There was a parking charge but it was good to have this facility.We will most certainly stay here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Vienneta H, Thank you for your lovely feedback, i am so pleased that you had an excellent stay, with a great view of the Minster from your bedroom, great friendly staff, great breakfast and great valet parking- all leads to a great stay! Lets hope we see you again very soon. Kind regards Simon Murphy General Manager

" Spontaneous weekend away"

5
08/04/2018

Having only booked this hotel a few days before, we had stayed here 2 years ago but was initially disappointed with our room and price. However, this stay has turned our opion around from our first experience and we will, without doubt stay here on every visit in the future. The staff upon arrival of dropping off our luggage and car were second to non, so friendly and helpful. Come check in time at 2pm we were shown to our roon and were were wow'ed. Totally unexpected and pleased beyond words. We were allocated a room on the ground floor which was only available/decorated a week ago. I was speechless, beautiful decor, large chandelier, grey velvet seating. THE mist comfortable big bed with outstanding comfortable pillows. Fantastic walk in power shower. Nice lighting, spotless just perfect. We were going to venture out at night but had room service and took full advantage of such a beautiful room. The car parking facility is excellent and location, location is 10 out of 10. But the staff were amazing, friendly, helpful, warm, welcomming. We had a fantastic stay from start to finish. Thank you

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Writei, Thank you for such a fabulous review, I am so pleased that you returned to us again after your disappointing stay 2 years ago. Our three new bedrooms opened on Good Friday after a year of planning-and lots of money! You had room 3 which i am delighted you loved it, that is the exact reaction we wanted, the designer will be thrilled to read your comments! You must try room 1 on your next visit !! So glad you had a fantastic stay, made even more enjoyable by my amazing staff. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Lovely lunch"

4
06/04/2018

For my partners birthday we were given a voucher to have lunch in the restaurant. Unfortunately due to the weather we had to cancel twice so this was our last chance to visit. Having wandered around York we had a very pleasant surprise on entering the hotel and restaurant. Very light and modern, not at all what we expected. The menu for lunch was limited but we easily found something to our taste, I chose the ‘toad in the hole' and my partner chose smoke haddock kedgeree, both arrived swiftly and were excellent. For dessert I chose the ‘brownie knickerbocker glory', my partner chose bread and butter pudding. Both excellent and tasty. We chose to just have table water. Staff were attentive, not too obtrusive. If you were to come in off the street, you can have two courses for £20 and three courses for £25. Very nice change to have lunch booked, spot of shopping in York and on this occasion nothing to pay. Would recommend.

"Beautiful hotel and beautiful staff"

5
04/04/2018

We stayed for one night as a family. We were greeted on arrival by the concierge guy who was lovely. We left the car by the front and they quickly took care of parking it etc. We checked in with ease and were shown around the hotel facilities by the concierge who was really friendly again. We were allocated room 43 on the first floor which was made up as a family room. With a lovely double (could have been a Queen unsure) and the sofa bed converted for the 9 year old. She was really pleased as she had her own little area plus own TV. The room was nice and clean and fluffy towels, toiletries (no conditioner though) and lots of lovely little touches, shower caps, cotton buds, complimentary water, tea, coffee, hot chocolate, bathrobes etc. They mentioned we could call down for anything else we wanted and we really felt this was the case. Something you don't get in some of the bigger chains. The charity bear in the room was also a lovely idea and we couldn't resist bringing him home (after a donation at reception for Martins House) which is a charity I have been involved in the past. We ate in the restaurant on Sunday evening and the food was just as delicious as the room was lovely. Children's menu options and lots of gluten free choices for us. Breakfast was also nice with a selection of cereals, fruits, juices etc plus a hot cooked choice from the menu. The only thing missing here was some Greek yogurt. The view from the restaurant is overlooking the Minster so they really do have a prime location. But it's not this that wins you over it's the friendly, relaxed staff who go the extra mile for all of their guests, from concierge to check in, to restaurant staff, to breakfast serving to check out and excellent parking arrangement (it was pouring down with rain on check out ) Really would recommend this place which is a compliment considering the competition and we have lived in York before so we know a lot of the big chains here.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear bintess, Thank you for such a lovely and "beautiful" review, I am so pleased that you and the family had a great stay with us and you found everything to your liking. We do have the most amazing location next to York Minster and within a 10 minute walk of every major attraction in York- including the train station, this is out of my control but the staff service etc is and thats what i really love reading about. Martin House has been the hotels nominated charity since 2012 and to date with the generosity of our guests and team (our next fundraising event is a colour run at Bramham Park in July - in my case a walk, where we hope to raise in excess of £1,000,) we have donated over £25,000 ! Amazing. Thanks for the recommendation and we look forward to your next visit. Kind regards Simon Murphy General Manager

"Child and dog free anniversary stay"

5
03/04/2018

I booked a stay at the Dean Court based on the superb feedback on TripAdvisor. I'd been keeping an eye on the prices and managed to get a deluxe double with breakfast for less than £200.00. I was going to let the train take the strain and I wish I had. The roadworks on the M6 and the busy road into York tested what little patience I have. The station is a five minute walk and is worth considering. I managed to park just outside the hotel and went to check in. I was given a note to put on my windscreen telling the traffic warden to jog on??. However a member of staff soon arrived to move the car and park it for us. Reception is modern and smart and as it's just after Christmas there were numerous decorations and trees in reception. Check in was quick and efficient and our luggage was carried to our room. The rooms are modern and smart with nice toiletries and a good selection of teas, coffee and hot chocolate. I was surprised that the tea was Ringtons and not Yorkshire tea??. There was a selection of soft drinks in the fridge and a basket of fruit. As it was our anniversary there was a card and a box of fudge for us which was a nice touch. The rooms also have a Bluetooth alarm/radio and obviously a flat screen TV. The location of the hotel is superb and the views from our window were lovely. If I'm being picky then housekeeping need to clean the mirrors. I could write my name in two of them. Also, as I put on my feedback form there are no pens provided to complete the feedback from. Lastly, although its December the room is so hot that we had the fan on all night even though the radiator in the room is off. Breakfast was fantastic and the staff appear to genuinely care and seem to enjoy there work. It's not a cheap hotel but it still gives value for money and the staff and location are it's main selling points. I would definitely stay again if I was visiting York

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear ANTHONY M, Thank you for your very nice 5 star review, following your stay in a deluxe room in December 2016, (better late than never) ! I am so pleased that you all the little touches we place in our deluxe rooms, fruit, local gift, cans of coke, water in the fridge, and of course all the deluxe rooms have amazing views of York Minster. Since 2016 we have bought several portable air conditioning units that really do help if guests find our rooms to hot.Your very kind comments about my team are greatly received. Thank you for your recommendation and lets hope we see you again soon, perhaps for another anniversary stay. Kind regards Simon Murphy General Manager

"Check Your Booking Carefully! "

2
03/04/2018

Room 19 I booked through a 3rd party and thought I booked a 'Deluxe with queen bed' what we actually got was no more than a (in my mind) a standard room. I did quiz the front desk about the status of the room. 'Yes it is a delux'...... Really?? Likewise no queen bed. When I checked the receipt it stated - Queen beds if available! Sorry but for a little under 3 grand for 2 rooms for 5 days is way overpriced, especially based on the room (above) we were allotted, oh and that was no breakfast included in that exorbitant cost. The doors in the room are cheap painted hardboard that are in need of being changed. The drawers were broken, the TV is so old there was no satellite on it. There was though a Dvd?..... Er what for, who watches Dvd's these days?? The bathroom was shabby and with a leaking shower head and a nasty stain in the sink. Outside the rooms there was a thick smell of cooking fat which was not alluring at all? The fridge which was precariously placed on the floor had nothing more in it than 2 small waters and 2 cokes? This hotel though holds a lovely position near the Minster. But there are some downsides to this, it's outside the taxi rank so you get the 'drunk contingent' waiting late at night and into the early hours which was a pain. (During our stay). The absolute plus to our stay was Derek the night porter who was brilliant, friendly and always willing to assist. So thanks to Derek there was a very small positive to our stay. Would not return.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear tristan s, Thank you for your recent review following your 5 nights stay over Easter, I am saddened to read that you felt that you did not like your Deluxe room and it was not good value for money. For clarity and for any one reading this review let me please answer Tristan's points from the hotel point of view- as I do believe that there are always two sides to every story. A deluxe room is a larger room than standard, room 19 has the the most amazing view of York Minster from its window, -directly opposite, we are located in the heart of the City centre and sadly some guests hear street noise, all our rooms have secondary double glazing for this purpose, would love triple glazing but as a grade 2 listed building - not a chance. For both rooms for 5 nights, over 2 bank holidays and Easter weekend, for the room types and agreed pre paid rate was in fact £1,017 for the 5 nights, per room so just over £2,000 not £3,000 ! A UK queen bed size is 4 feet x 6 feet 3 inches all our Deluxe rooms have a larger King size bed 5 feet x 6 feet and 6 inches. All our bedroom doors are fully fire compliant and are not cheap hardboard. The TV in room 19 has over 120 channels, TV and Radio, including all the Freeview channels, we have DVDs in all rooms with a 60 DVD library at reception, mainly used by our younger guests. The fridge is for your convenience, we do offer you complementary water and "pop" - most guests use it store and chill their own drinks, chocolates,fresh milk etc On a brighter I am pleased, that a plus to your stay was one of my night team Derek, who i agree is a lovely charming gent. Once again I am sorry that you did not enjoy your stay - may be one day you may return. Kind regards Simon Murphy General Manager

"Great staff and atmosphere with a view"

4
03/04/2018

I recently took my fiancée there to celebrate our engagement and they could not do enough to make it special for us. Nothing was too much and the location is perfect. There is a great view of the minster from the rooms and everything you could want is within walking distance. So you can drop the car into their car park and just relax enjoying the sights of York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear James M, Thank you for your very nice review and once again congratulations on your engagement. I am so pleased that my team looked after you so well. We do have the very best location in the City- overlooking York Minster from all our front facing rooms, and all York's attractions and amenities within a 10 minute walk- including the train station, if you let the train take the strain, though we do offer full valet car parking on arrival to the hotel. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Perfect Location and Excellent Service"

5
27/03/2018

We were indeed delighted that we chose this hotel as the weather when we went to York was really bad so the hotel location is a big help. It is right in front of the York Minster so we were able to attend Mass there. We could go out to eat or shop and go back to the hotel after an hour or two and go out again after we have rested. It was just the place to stay for us, Seniors. The concierge parked our car upon arrival and brought it back when we checked out. The hotel has a good restaurant so the bad weather was not a problem at all. Some rooms are a bit dated but renovation is going on to update them.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear aesta, Thank you for your very nice review, I am so pleased that you received excellent service form my staff and you loved our location. Our location is one of our unique selling points, both from a view point of York Minster from most bedrooms and our restaurant and our central point to all things in York. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Charming hotel in York"

5
27/03/2018

I had a very pleasant stay at this charming hotel with a fabulous location just across from the Minster. Room was spacious and comfortable with a positively enormous bathroom, clean and well decorated. I would highly recommend the Dean Court Hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear carolyneramm, Thank you for your short, sweet and lovely response, and your recommendation, lets hope we see you again soon. Kind regards Simon Murphy General Manager

"A Lovely Hotel, Perfectly Located for a Visit to York"

5
24/03/2018

We spent three nights over a weekend in early January 2018 at the Dean Court Hotel. I had originally booked a different hotel, but really wanted to stay more central and to have a view of the Minster, so I changed our reservation to a prepaid one to save money and booked a deluxe room with a Minster view, and I am so glad we did this. We arrived around lunchtime on Friday after coming from London by train. We intended to walk to the hotel, but when we saw all the cobbles and thought about our wheeled luggage, we decided on a taxi. It was only a few short minutes from the station. We were lucky enough to be upgraded to a small suite, Room No. 15. I think it was called the Holgate Suite. While not huge rooms, they were totally beautiful, a separate bedroom with a very comfortable bed, and a lounge room with comfy chairs and a table, extensive tea and coffee facilities and a bay window with amazing views of the Minster and gardens. Sitting their sipping a glass of wine and listening to the Minster bells pealing was a wonderful experience. The hotel is perfectly positioned not just for the Minster, but for everything else that York has to offer. Apart from our taxis to and from the station (which would have been easily walkable without our far too heavy luggage), every thing we wanted to do was walkable, including a large range of restaurants for lunch and dinner. The staff could not have been more helpful, the wifi worked perfectly and breakfast was delicious. What else do you need in a hotel? My only minor complaint was that the breakfast room was far too hot for our tastes. Our first morning we were seated by the window, again with that spectacular view, but within a few minutes felt far too warm. We then realised that every window seat had a heater under it, and although we were only in jeans and short sleeved tops, it was far too hot. This seemed to be a personal thing however, as lots of other people seemed happily seated whilst wrapped up in jumpers and scarves! We found that moving to a table in the middle of the room solved this very minor problem, and hey, we had that wonderful view from our own room anyway, so it was a good opportunity to share it around. If we are ever lucky enough to visit York again, we will certainly stay at Dean Court, as well as recommending it to any family and friends to might visit.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear djhi1, Thank you for such a glowing review following your 3 night stay back in January 2018. I am so pleased that you liked all aspects of your stay, including your upgrade to Suite 15. We are blessed (excuse the pun) with our fantastic location next to York Minster and our central location to all the City's attractions, and train station. Thank you for your recommendation and lets hope we see you or other family members again in the future. Kind regards Simon Murphy General Manager

"Beware of Room 28"

2
19/03/2018

After reading all the great reviews we were bitterly disappointed. We were "upgraded" to Room 27 and 28. 27 was fine apart from the heating and electrics (see later). Room 28 was horrible. Shabby (see photos) and unappealing and very cold. When we returned after the theatre the radiator was not working. Neither were any of the electric sockets. The receptionist didn't know where the fuse box was. When he did locate it and reset it - it blew again 3 times (especially when he plugged in the electric heater he had brought up which FLASHED when he turned it on. And it FLASHED a second time when he tried it in the second room. Dangerous). He had no idea why the central heating was not working in 28 or 27. We went to bed cold. By the morning the radiator had sprung into life in 28 but was still dead in 27. I emailed the general manager. He never replied. He spoke to my sister but there was no apology, The breakfast was good. The location is very good. Room 28 is poor. Avoid.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear ramadp, Thank you for your review following your stay last week. I am sorry you did not like room 28. Room 28 and 27 are on the same electric circuit board, and as a light had blown in room 27 as a safety feature the fuses trip out. I explained this to your sister when i visited her in room 27 in the morning after you all had breakfast, where i profusely apologised. I still am not sure why the heating was "off" in both your rooms in the evening when the other 35 bedrooms all had heating, except as I disused with your sister and brother in law the radiator valve had been turned off. I did not reply to your email which was sent during the night on Thursday, as I was in the hotel all day on the Friday, and asked your sister if I should visit you in room 28, - next door, she stated that i should wait until you were ready to see me. I removed the car park charges as a gesture of good will on the morning of your departure which i know you acknowledge with reception. Once again i am sorry that these incidents spoilt your stay and hope that one day you may all return to once again visit our great City and perhaps catch another theatre show. On a brighter note i am pleased that you liked our location and you had a good breakfast. Kind regards Simon Murphy General Manager

"Fab-u-lous!"

5
16/03/2018

Fourth visit here and was perfect yet again. Our wedding meal 2 years ago was at the Dean Court and we couldn't have been better looked after. Thank you to all once again - food and service impeccable.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mel K, Thank you for your "Fab - u - lous review, I am so pleased that you have had another perfect visit and my team looked after you so well. Looking forward to that 5th visit ! Kind regards Simon Murphy General Manager

"Lovely gem of a hotel"

5
15/03/2018

We have just returned from a 3 night stay at this hotel and had a fantastic time, very friendly staff from the second we arrived to the second we left, good breakfast and room was lovely with a big comfortable bed. Had a couple of hiccups, the shower pressure was poor the first night (not the hotels fault) but they came up with a solution quickly and efficiently and a plumber was in the next day to fix it while we were out for the day. Then on the last night, all the locks on the first floor had been changed as part of a ongoing upgrade programme, so you can imagine our confusion when we had a card slot on the door when we left in the morning and didn't when we got back, Again reception remedied the problem and apologised profusely (I do think that perhaps a note pinned to the door to say to go to reception would have saved a bit of confusion, especially as we weren't the first to come down). But overall a lovely hotel right next to the minster with some lovely pubs and restaurants in a short walking distance. Would definitely stay again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Anthony M, Thank you for a great review, I am so pleased that you enjoyed your stay and the minor hiccups were resolved quickly and professionally, (we did have signs on the front desk advising guests about the room lock upgrades on the day). Thanks for your recommendation and lets hope we see you again soon when revising our great City. Kind regards Simon Murphy General Manager

"Welcoming"

4
15/03/2018

Visited on a business trip for a meeting here. Possibly the friendliest staff I have met in a hotel for a long time. Staff on reception were great, bubbly and helpful. Meeting was in a room which wasn't easy to find, but again every member of staff I passed, was happy to help with directions. Restaurant and Bar staff also friendly and helpful. Room was good and very clean. only issue was one of the two TV's in the suite had a poor signal which caused the picture to freeze. Everything else was great.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Blok103, Thank you for your very nice review following your meeting at the hotel, I am pleased to read that overall you had a great stay served by the friendliest staff you have encountered for a long time- great feedback. I will of course get the TV signal sorted out in the bedroom- sorry the picture froze, but thank you for letting us know. Lets hope we see you again soon when visiting York either on leisure or business. Kind regards Simon Murphy General Manager

"Lovely hotel"

5
11/03/2018

Stayed here for one night as we rarely get away twin free we treated ourselves to stay here, booked a small double which was a lovely room view of the minster, even though next to road not too much noise. Arrived midday and told room ready so was able to drop bags in room, valet service takes car to their secure car park which is great. The location of this hotel is fantastic ! We have stayed in various hotels in York Nd this is one of the best, shops,restaurants and pubs are couple mins walk. There was couple issues the hairdryer in room 14 could be replaced as nozzle doesn't stay on when drying straight hair plus gets very hot. Issue with breakfast, did mention on check out but unfortunately no discount given. Other than this great stay

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jane d, Thank you for your lovely hotel review. Glad that you had taken advantage of our valet car parking service, which as you did allows you to arrive before check in, and leave after official check out time for the same daily rate of £18.50 per day, this represents excellent value for money, and just as important is very convenient and your car is safe. We have replaced the hairdryer just in case, sorry for the incident at breakfast. Lets hope we do see you again soon. Kind regards Simon Murphy General Manager

"Location, Service and Comfort."

5
11/03/2018

My adult daughter and I were lucky enough to stay at this wonderful hotel and we just loved it! It's location only a few hundred metres from York Minster makes it very pretty, and very convenient for most major attractions. We were able to walk to every stop on our loaded itinerary, and restaurants and shops were all right on our doorstep. The fantastic staff are what makes this hotel so special - we had a small issue with regard to our beds, and Pascal and his staff couldn't have been more helpful, and were able to solve the issue spectacularly well! We were in a family room which was both spacious and comfortable, with comfortable beds, extra pillows, robes, safe, plenty of cupboard space, and all we needed for our four night stay. The bathroom was both spacious and well appointed, with plenty of toiletries, towels, shelves and amenities. Breakfast was delicious, with plenty of both hot and cold options, and the most delicious poached eggs! The restaurant staff were always friendly and helpful, and a table overlooking the Minster was a real treat! I loved my stay at Dean Court, I was so impressed with the helpfulness and friendliness of the staff, and I wouldn't hesitate to stay here again should I be lucky enough to return to beautiful York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Meggsy50, Thank you for your fab review, I am so pleased to read that you and your daughter had a great stay, and that the team were able to resole your initial issue spectacularly well. We are blessed with the best located hotel in York, overlooking the Minster and all of York tourist attractions within a 5-10 minute walk. Glad the family room exceeded your expectations. Thank you for your recommendation and your very kind comment about my helpful and friendly staff. Lets hope we see you again soon when revisiting our great City. Kind regards Simon Murphy General Manager

"First class"

5
11/03/2018

From the moment you walk into The Dean Court you're greeted with a smile and a proper Yorkshire welcome. This hotel is fast becoming a favourite of ours. The staff make this hotel very from the General Manager down to the cleaning lady each and everyone makes you feel welcome. The biggest plus is the location you are less than a 100 yards from where all the action is. We look forward to our next visit.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear PhilB505, Thanks Phil for yet another great review, glad you both got home safely (think York got off lightly with the snow last week) Look forward to welcoming you back soon- jam at the ready !!! Kind regards Simon Murphy General Manager

"Best place to stay in York"

5
07/03/2018

Lovely central location great view of Minster very peacefull despite central location. The Minster bells are very romantic. A five minute walk takes in most of the best sites to visit in York . Staff are very helpfull.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Ben M, Thank you for your great review, short and to the point, just like my response. Lets hope we see you again soon when revisiting our great City. Kind regards Simon Murphy General Manager

"Fabulous hotel in every way"

5
05/03/2018

We have just returned home from a 2 night stay for my husband's birthday. We stayed in the Langley suite and it exceeded even my high expectations! I booked this far in advance, and all staff were so helpful and prompt with my various email queries, especially Pascal. The fantastic friendly service started before we even arrived! I had requested various items for the room and everything was ready, we were able to check in a little early. The lady cleaning the rooms on our floor (didn't get her name) is to be commended, she is so lovely and also obviously works very hard. It can't be easy in such an old building to clean rooms to such a high standard. We appreciated all the extras in the room, the fridge being especially useful. Valet parking is just superb. We asked on the final morning if we could check out at midday, this was fine and there was no extra charge which was very kind. We had breakfast in our room both mornings - faultless. We we will definitely return for our next 'special' birthday.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lisa M, Thank you for such a fantastic review, I am so pleased that you and the birthday boy enjoyed your stay with us. The Langley Suite is one of our rooms to be have been refurbished, it does have the very best view of York Minster from any hotel in the City. I will of course pass on your kind remarks to Pascal and Marj- your room cleaner who is so proud of "her" rooms. Every birthday is special so let hope we see you again soon, theirs always room 15 The Holgate Suite to try, or one of our three brand new ground floor bedrooms!! Kind regards Simon Murphy General Manager

"Almost perfect "

5
04/03/2018

Dean Court Hotel has a great location right across the road from York Minster. The staff were very helpful and rooms are finished to a high standard. This was an unplanned stay due to the winter weather preventing onward travel, but every cloud has a silver lining, and I got to stay three nights in a fabulous hotel in a great city.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Martin C, Thank you for your lovely review, as you state every cloud has a silver lining, sorry you had to stay because of the snow, lets hope next time its because what you experienced this time brings you back again and again? Kind regards Simon Murphy General Manager

"Another marvellous visit"

5
01/03/2018

This was our second visit to this wonderful hotel in the shadow of the Minster. The location is perfect for everything you would want to do - visiting the pubs and bars, eating, Betty's ?? and of course the Minster and the city walls. It's an easy walk from the station too. We took the train this time but valet parking is available at a similar cost to the main car parks in York. Our room was small but perfect for our needs for the one night. Very comfortable bed with beautiful bed linen. Breakfast was fabulous, prompt service and a good choice outside of the standard English breakfast which my husband said was exceptional. I had smoked salmon and scrambled eggs which were delicious. The staff is to be commended for their friendliness, professionalism and the night porter was attentive when an over exuberant fellow guest might have caused a problem. I just love this place, thank you!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear SazzB, Thank you for such a wonderful review following another visit, I am so pleased that you loved all aspects of your stay, especially our excellent breakfasts and my friendly and professional staff (wonder where they get from) !! Hope we see you again soon. Kind regards Simon Murphy General Manager

"Winter Weekend Stay"

5
01/03/2018

There is no doubt that it would be hard to find a hotel with a better view. We had a Deluxe Queen room (Number 11) where the Minster and Garden could be seen from the bay window. The accommodation and service was excellent and the central location was exactly what we wanted. It must be noted that there was some noise with a Taxi rank across the road and some noise from revellers in the early hours but it was not as bad as we expected. It is a choice you have to make. If you want a fantastic view you have to put up with some noise. Fortunately with the very cold weather we did not have the windows open during the night and might have found it more of a problem in the summer, though there was an air-conditioning unit (not used) in the room. The staff were very friendly and helpful.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Peter A, Thank you for your excellent review, I am so pleased that you found your accommodation and service to be of your liking. As one or two other reviewers have commented we do have the best located hotel in the City, with the very best view of the iconic York Minster, the down side of such a centrally located hotel - even with the added secondary glazing, (not allowed triple as Grade 2 Listed- we have tried !!) we do get some street noise, however the majority of the time, nothing happen and on this occasion you felt the external noise not as bad as you thought it may be. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Perfect Position "

3
01/03/2018

What a great position for a hotel directly next to the Minster and centre of York. The hotel itself is tired and needs some TLC in the rooms. If you stay at the front of the hotel the noise at night can be a little too much and kept me awake for a while so look to chose a room set back if possible. The room was functional and the bed ok not great. Breakfast was good value and service was good, the staff at the hotel we superb and helpful.

"Brilliant location "

5
28/02/2018

This hotel really is in the shadow of york Minster and is ideally placed for everywhere you would want to go in york. Most things aren't that far away. We started off only booking 2 nights away but die to the severe snow that we got we decided to stay on another night. There is valet car parking @ £18.50 per night. So you don't have to worry about where to park !! The staff were very friendly and more than accommodating with anything we needed. The bed was comfy. Bathroom a good size with a decent shower and good amenities. Would definitely stay here again if not just for the convenience of the location

"Nice stay"

4
27/02/2018

We stayed over to visit a lovely city and wasn't disappointed the room was clean with good views of the city. The evening meal was exceptional great service and the food was exceptional, would recommend great stay and great location.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Paul C, Thank you for a very nice review, so pleased to read that you your evening meal was exceptional, thanks for the recommendation and hope to see you again soon. Kind regards Simon Murphy General Manager

"Fantastic turnaround"

5
21/02/2018

I had a little bit of a bad experience to start with but the hotel staff sorted that out immediately, for that I cannot ask anymore they acknowledged my issue and sorted it straight away that shows exemplary customer service Every single member of staff has been fantastic and a real credit to the hotel and business I am now a convert : Fantastic location Fantastic hotel Fantastic people

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear rd3audi, Thank you for your fantastic review, I am so pleased that we were able to sort out the issue, and you experienced exemplary service from my team. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Everything we could hope for"

5
19/02/2018

As we (sadly) leave York and Dean Court Hotel, we would like to thank everyone who made our stay so enjoyable. The location, the relaxed atmosphere and the superb staff make this the perfect place to stay. We explained before arrival that we would ideally prefer a quiet room (thank you, Pascal, for your kind and swift response) and we were given a lovely, spacious, quiet room at the back of the hotel which was ideal. Thank you again. We very much hope we can return at some point.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear David 0, Thank you for your great review, I am so pleased that you found all my team to be superb, and I will pass on your kind comments to Pascal,(though most of my team have a look at TripAdvisor most days to see read the reviews). Glad we could accommodate your request for a quirt room. We all look forward to your return visit soon. Kind regards Simon Murphy General Manager

"Excellent stay"

5
14/02/2018

We stayed for two nights having stayed here previously. Excellent hotel with excellent staff. Nothing is too much trouble for them. From our arrival to our departure we found every member of the team polite and courteous. The location is superb and our room was well appointed. Breakfast was a delight. We love the car parking service offered. You arrive, your cases are taken to your room, your car is taken away and then brought back on departure. We will be back next year.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Stewart M, Thank you for your glowing review, I am so pleased that you did make full use of our valet car parking service, which we offer as car parking in York safely and to a similar price is a bit of a challenge, the down side of having a centrally located hotel, next to York Minster in a conservation area! I am blessed with an excellent team of caring staff who genuinely do want to look after all our guests to the best of their ability. Why wait until next year to revisit us, that seems such a long way of!! Kind regards Simon Murphy General Manager

"Fantastic location, fantastic staff."

5
13/02/2018

Nothing was too much trouble, my wife is wheelchair bound with multiple sclerosis and as an older property not suited to adaption for disabled access a ramp was needed to be put in place. We were advised that whenever we were returning to the hotel to ring ahead and without fail the ramp was there. Breakfast was excellent and we ate in the dch restaurant on our final evening with tasty well cooked food and attentive service. This was our third visit to this hotel and won't be our last.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Stephen, Thank you for your fantastic email, I so pleased that you loved breakfast, and dinner in the DCH restaurant served by an attentive team. By the end of this week- 16th February 2018, after months of negotiation with York City Council we will have installed a new external ramp that will "lift" wheelchair users and passengers in to the hotel from out side the front of the hotel, the ramps will be no longer needed. We also have had a new disabled toilet built as part of our new three bedroom conversion, on the ground floor which will be easily accessible - again no ramps needed. So we look forward to your 4th visit and experiencing the new disabled access facilities. Kind regards Simon Murphy General Manager

"Family room for 5 (room 62)"

5
11/02/2018

We have just returned from a family weekend away in York, staying at this hotel in their family room for 5. It was brilliant from start to finish. The valet service was very efficient and the check-in was very welcoming with the general manager even remembering our children's names! Our room was amazing, such a good set up. A kingsize bed in the main bedroom, a short corridor with a wardrobe, a bathroom opposite that and in front of you, the children's bedroom. We all slept well being separate yet still together. A few minutes after we arrived in the room, reception rang to ask if everything was ok or if we needed anything. Fantastic. At bedtime, the hotel brought us warm milk for the children at no cost. The breakfast was plentiful and fantastic. My husband had a full English, I had Eggs Royale and the children had home made porridge, all with the stunning view of York Minster out of our window. I would thoroughly recommend this hotel and will be staying here again!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jacqueline H, Thank you for your wonderful review ( especially as it mentions me !!! ). I am so pleased that you and your family had a great stay with us, our team do really enjoy looking after our guests and will do everything to make their stay as good as it can be. Our restaurant does have the best views of York Minster, a short stones throw away! Thank you for your recommendation and we all look forward to your return visit. Kind regards Simon Murphy General Manager

"Repeat Trip to a lovely hotel"

4
07/02/2018

Our second stay in the hotel, superb location and very central indeed ideal for shops, bars and tourist attractions Unfortunately our first night was marred by the fact that our room was at the front of the hotel opposite the taxi rank and the noise and disturbance from revellers at taxis alike was terrible so if you want peace and quiet and are staying at the weekend please ask for a room at the back of the hotel. We were moved to a another room for our second night which was much bigger. A huge thanks to the staff for helping me move my bags they could not have been more helpful. A view of the Minster is great however not at the expense of paying what we did for a couple of hours sleep. We will definitely return but will ask for a room not at the front.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear GreekFan190932, Thank you for your very nice review, we do have the best located hotel in the City, the down side of that is that we are in the middle of everything, we can never predict if their is going to be external noise, we have 26 rooms overlooking the front of the hotel, most guests do not hear a thing. We look forward to your return visit soon. Kind regards Simon Murphy General Manager

"Spot on"

5
06/02/2018

Location is 10/10 100 yards and your in the city centre for the shops and bars Room was on 3rd floor number 34 great room, nice size and clean Valet car parking Breakfast was really nice, Reception helpful Will use again 100%

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Rob51559, Thank you for your great review, hope to see you again soon Kind regards Simon Murphy General Manager

"Repeat trip to a fantastic hotel."

5
05/02/2018

This hotel is situated in York opposite the Minster, it's in an ideal place and has valet parking so you do not need to worry about parking spaces. It's very clean and the staff are very friendly. They are so helpful nothing seems to be too much trouble always smiling and greet you as you pass through reception. Four of us had a girly weekend away 2 of the girls hadn't stayed there before but want us to make at least a yearly trip. I would recommend this hotel to anyone. There are plenty of places of interest all within walking distance of the hotel. York Minster,Jorvik centre, ghost walks, the Shambles museums great shops and so much more.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Joan C, Thank you for such a fabulous review following your girly weekend, I am so pleased that you made a return trip to the hotel, inviting another two of your friends. We do have a fantastic location, as you say next to the stunning York Minster,and within any of York's major attractions within a 10 minute leisurely walk. Thanks for the recommendation, hope to see you soon and we look forward to your next "girly" weekend away. Kind regards Simon Murphy General Manager

"Anniversary treat "

5
02/02/2018

Stayed for just 1 night, in a standard double room for our 28th Wedding Anniversary. Lovely hotel, very friendly at reception, just mentioned in conversation at check, that it was our Wedding Anniversary, came back to room later that evening to a card and tin of sweets. Room was lovely and clean, large bathroom, comfortable bed and choice of pillows (opted for the memory foam as I have one at home). Nothing too much trouble, had ice delivered to room, very promptly . Lovely breakfast. No air conditioning, could have turned radiator off, but never thought at time, but slept with window open, so not a problem. Valet parking was an added bonus, well worth the £18.50 for the convenience and being able to leave the car all the following day to. Will definitely stay again, hopefully for a bit longer.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Kepworth, Thank you for your great review following your recent stay to celebrate your 28th Wedding Anniversary- congratulations once again to you both. I am so pleased that you loved all aspects of your stay- especially our valet car parking service. When you stay again, and if you find your room to warm- old building very well insulted, please ask for a portable air conditioning unit which we sourced from Germany a few years ago- they are fab if you like a cooler room. Kind regards Simon Murphy General Manager

"Amazing view!"

5
29/01/2018

This city centre hotel was absolutely perfect! The hotel was very tasteful, clean and perfectly located for easy walk to everything in town. Our room had a large picture window and was directly in front of the York Minster - amazing view! The staff were helpful and appreciated. The breakfast was great! Would highly recommend!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear vtgrules Thank you for your review of an amazing view, I just happen to be commenting on the previous reply here whereby the lady had commented on her deluxe room being the best in York. I can see that you were in one of our other deluxe rooms which does happen to have the best view in York, in my opinion but such is the fortunate position we find ourselves here that we have an array of beautiful rooms all with different qualities. I am also pleased to hear you comment on our great breakfasts and helpful staff. thank you for recommending us. Kind regards Steve Bailey Deputy General Manager

"10/10"

5
29/01/2018

This is the third time we have stayed in York in the past four years and I wouldn't stay anywhere other than Dean Court. The location is perfect, you couldn't get any closer to the Minster and the shops. The hotel, staff, food and service perfect. I think the room we stayed in and it wasn't a suite was the best hotel room in York

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Helenleigh Thank you for your review, You like so many before you have identified that the Dean Court Hotel is the only place in which they will stay when coming to York. The staff,service and location are all above and beyond what is expected. Looking over your booking I can see that you stayed in one of our deluxe rooms and not a suite as you have said and I happen to agree that the particular room in which you stayed is among the best in York. We look forward to your fourth visit. Kind Regards Steve Bailey Deputy General Manager

"good but not as good as i expected"

4
29/01/2018

Booked a standard queen room for me and my partner, got to the hotel to be informed that there was a valet parking charge of £18.50 for the night which i hadn't spotted on the website when booking. Not too fussed as you could leave it with them even once checked out the next day up until 10.30 at night, perfect for a day walking around York and maybe my fault for not looking properly through the site. Staff, Brilliant very helpful kind people shout out to Steve for helping us with our bags upstairs!. The standard Queen room we had was in all honesty disappointing, there were little bits that needed updating and the room in general although cosy wasn't worth the money we paid(just my opinion). At night it got very noisy outside with the drunk people as we had a room at the front of the hotel, it was a Saturday night so may not be a problem in the week, the hotel have tried there best by adding extra glazing so not saying this is their fault but feel it should be pointed out for possible visitors, so noisy that i did not sleep properly at all. The room was also far too warm even after turning the radiator down just seem really warm and made it even more difficult to get to sleep. Breakfast which we pre-booked was really nice quality food, served fast by again helpful and kind staff. Location i feel is near as perfect as you can get for york, everything is in easy walking distance and the Minster is on the doorstep (had a window seat looking straight at it from the Breakfast table). Overall i would visit the hotel again but would certainly request and pay for a better room and a room that is not at the front of the hotel. Message to the hotel: You have excellent staff, excellent food and i'm sure some excellent rooms but mine wasn't great (maybe room for improvement?) Also work on the room temperatures as it was uncomfortable. Other than that you are a great hotel, just not enough to warrant a 5 star rating on this visit.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear simon L Thank you for a comprehensive review and indeed the shout out to my good self for helping with your luggage. There are a lot of things which we do here which in my opinion we do better than most, certainly any other hotel I have worked in or visited but the building is not without its quirks. Our location in one respect cannot be beaten it is so close to the bars, restaurants and sights but on the flip side it does mean we are nearby the town when at weekends there can be additional noise. The building is grade 2 listed so windows can not be changed from the sash windows and so we add secondary glazing to try and dilute the outside noise. Our car parking at £18.50 is the best in town for what you get on a like for like comparison, I've done the research, but if you don't know about this in advance of your stay I imagine it would be a bit of a shock. I am pleased to hear that you would book with us again following on from your comments about the excellent breakfast and staff and my tip to you is to call the Dean Court Hotel directly and speak with the staff that know each and every room inside out, you can mention your previous stay and what you would want from the next visit and only the staff from Dean Court Hotel would have the knowledge to be able to allocate the right room for your preferences. I hope this helps and I hope to see you again soon. Kind regards Steve Bailey Deputy General Manager

"Overnight Stay"

5
28/01/2018

What a lovely Hotel. Friendly Staff. We had a lovely time. Located right next to the York Minster. Offers a valet service with secure parking. Nothing was too much trouble. Would definitely recommend and return.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Sharon A How great to hear that you had a lovely time staying with us, "nothing was too much trouble" is a comment I never tire of hearing and lets me know that our staff continue to surpass our guests expectations. thank you for your comments and your recommendations, we look forward to welcoming you back in the future. Kind regards Steve Bailey Deputy General Manager

"Everything just wonderful . . . . ."

5
27/01/2018

The best hotel we have stayed in for a long time. The welcome and friendly, professional service throughout our stay made it so enjoyable that we didn't want to leave. We had warm, clean, comfortable rooms and felt really cosy at bedtime. Our breakfast was superb, with a self-service for fruit, cereal, juice etc. The hot breakfast menu has so much choice; eggs benedict, full Yorkshire and kippers with lots of toast was enjoyed by all. We will be back; thank you Frank and Louise.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 4407KR How fantastic to read that the Dean Court was the best hotel in which you have stayed in for a long time. As a proud and biased manager I am not surprised of course to read this but your comments are welcomed. Our friendly and professional staff who made it so hard for you to leave initially will be on hand to welcome you should you wish to return in the future. kind regards Steve Bailey Deputy General Manager

"Great Pre-Christmas Break"

5
24/01/2018

We loved this hotel, ideal location, rooms clean comfortable and large (or at least ours was). The staff couldn't do enough for you and always very pleasant. The breakfasts were so good, plenty of choice and cooked to order. Will definitely be staying here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mary M, Thanks for a great review, what more can be said, must now need a post Christmas break, look forward to that return visit Kind regards Simon Murphy General Manager

"Catch up with friends"

5
21/01/2018

Just stayed for the Saturday night to meet up with friends we had not seen for a year. The greeting when you arrived at the hotel was nice and friendly. The staff explained about the car having to be parked off site which was all taken care of by the porters. we was quickly booked in and even though we was early our room was ready. The porter showed us to the room and carried our bags. We requested a quiet room and it was perfect.We ate out on the night but had breakfast in the hotel in the morning which for £10 each was excellent, wife had smoked haddock with poached egg and i had keddgery,both great. Very friendly staff in all areas and i would certainly stay again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear davejh2015, Thank you for your very kind review, hope you got caught up on all the gossip with your friends. So pleased that you were greeted with a smile and did take advantage of our valet car parking service and that you all loved our breakfasts. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Great hotel right in the centre of York"

5
21/01/2018

Had a great stay at this hotel. Staff were excellent throughout my wife and my stay. Room was very good and had everything we expected, including tea and coffee making facilities and nice biscuit. Room overlooked the Minster. Good breakfast choice in the morning as well. Hotel could not be any closer to the centre of work, with loads of great restaurants, pubs and shops close by. We used the Valet parking, which is actually great value at £18.50, especially when you realise it would cost at least £10 per day in one of the council carparks, and the charge covers you from when you arrive until up to 10pm the next day. We just drove our car to the hotel and parked easily outside the hotel, unpacked, and handed over the keys, and when we left asked for the car back, and it was returned within 15 minutes and handed over immediately outside the hotel, completely stress free. Definitely would stay at this hotel again the next time I visit York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear needdm, Thank you for your great review, we of course do have the best located hotel in the City, next to York Minster and a 10 minute walk to any of the City's major attractions. The down side of this is that we have no on site car park, they didn't have cars over 200 years ago when the three houses were built which is now the DCH. Hence we offer a valet car parking service where you drop your car outside the hotel, take you luggage out and deliver it to your bedroom, park the car and bring in back within 10 minutes of you requesting it, for a daily rate of £18.50, better value, safer than a council car park. Thank you for your recommendation and we look forward to your return visit. Kind regards Simon Murphy General Manager

"50th Birthday treat"

5
21/01/2018

Great big thank you to all the wonderful staff, at the best western dean court hotel, who made my 50th birthday extra special, wonderful Hotel in great location, fantastic breakfast and loverly rooms, looking forward to coming back soon. Stayed 8th-11th Jan 2018 “a big thank you” Shaun&Yvonne Abbey.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Shaun A, Thank you for your lovely review following your 50th Birthday treat, I am so pleased we helped make your birthday extra special, Lets hope its not another 50 years before you stay again. Kind regards Simon Murphy General Manager

"Second Visit"

5
19/01/2018

Just to say when it comes to service, polite staff and giving a feeling of home from home it`s difficult to think of somewhere else that seems to get it all right as the Dean Court Hotel does. We will definitely return this year.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear marc j Thank you for your review and may I say you have called it just right, I couldn't agree more with what you have said and the friendly and homely staff of the Dean Court Hotel look forward to welcoming you back on your next visit. Kind regards Steve Bailey Deputy General Manager

"Lovely hotel and great location only 10 minutes walk from train station."

5
18/01/2018

Had visited this hotel for a drink on a previous visit to York and decided to stay here this visit. It is in a fantastic location for the minster, all the shops and tourist attractions. Facilities are good and room with en-suit was well presented. Bed was comfortable with a choice of pillows. Staff were very friendly and helpful. Would definitely recommend this hotel and will hopefully stay here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Carol186525, Thank you for your very nice review, I am so glad that an impromptu drink in the hotel bar led to this visit, it just shows the importance of that first impression. Thank you for your recommendation and we all look forward to your next visit. Kind regards Simon Murphy General Manager

"Honeymoon stopover"

5
13/01/2018

We always visit York the first week of January. We had just spent two weeks in Scotland getting married and stopped off for our usual 2 night stay as a bit of a minimoon! The hotel we had our first two nights was disappointing so my husband said we will have one more night somewhere and it will be nice. We stayed close to Dean Court and approached reception about staying for one night. They were very welcoming and offered us a good rate so we went away and thought about it. Anyhow my husband then looked online and phoned up and booked. On arrival they were very polite, helpful, kept our luggage until check in at 2. We came back and my husband was disappointed in the room only that he wanted the best room lol! So he went back to reception, they showed us rooms and we picked the best one in the house and they gave us a very good deal. The room was amazing in all ways possible, the bed was so comfy and big, the chef left welcoming chocolates, sweets and jams. I had room service and had the best burger ever! Breakfast was lovely too. Staff are very polite the hotel is luxurious and welcoming! We had the best night ever to finish our magicial journey, the politeness of staff comes from the training and the Manager running the hotel and would definitely revisit in the future!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Joanna P, Thank you for a such a fabulous review, once again congratulations on your marriage, lets hope we will see you again and again for your wedding anniversary trips, though we cant always offer you the best room in the house!! You can always ask !! I am so pleased that we looked after you so well, at least to try anther burger! Kind regards Simon Murphy General (Manager)!

"Excellent "

4
13/01/2018

I visited the dean court hotel with my husband this week as an anniversary treat and we thoroughly enjoyed our stay! York is our favourite place to visit and we couldn't of picked a better location! Located right in the York town centre and only steps away from the famous York Minster, we couldn't of picked a better location to explore our favourite town. Breakfast was exceptionally good for a chain hotel, served with a smile by the lovely, polite and helpful staff. Could not fault, will be back soon!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear jackiestevensb, Thank you for your lovely "excellent" review, I am so pleased you chose us to spend your anniversary with us. So pleased that you found breakfast to be exceptionally good served by my polite helpful staff members. We of course do have the most amazing location, next to York Minster and a 10 minute walk to any where in York. Looking forward to seeing you back soon. Kind regards Simon Murphy General Manager

"centre to all"

5
09/01/2018

enjoyable time spent in hotel. Staff very accommodating. The only down side, because its situated in the center of York, it can be noisy. Taxi rank on other side of road Friday nights and Saturdays can be interesting

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear lesleybv9535uh, Thank you for your lovely 5 out of 5 review, I am pleased to read that you had an enjoyably time in the hotel and our great City and you found my staff to be accommodating. All our front facing rooms are double glazed (cant fit triple glazing as a grade 2 listed building) to try and prevent City centre street noise- one of the down sides of having perhaps the most centrally located hotel in the City. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Pretty close to perfect"

5
08/01/2018

Stayed here for one night with my beautiful girlfriend. We had an amazing stay! Firstly, we was greeted very nicely by both reception and the lovely chap who parks your car took our bags up to the room before parking our car. The room was beautiful and spacious, it had a lovely bay window that overlooked the street. Breakfast next morning was additional but was very tasty. The location was so close to everything that it's just ideal. We will definitely be returning here at some point

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mr_D_Evans, Thank you for your amazing review, I am so pleased that you and your girlfriend loved your stay, may be your next visit will be perfect! Kind regards Simon Murphy General Manager

"Excellent hotel right across the street from York Minster"

5
07/01/2018

Lovely, updated hotel. It is literally across the street from the impressive, grand York Minster. 10 minutes walk from shopping areas, restaurants & entrance to wall walk. Room was spacious, bed comfy. The staff was very friendly & helpful. Highly recommend.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mary S, Thank you for such a lovely review, and for your recommendation, lets hope we see you again soon when revisiting our great City. Kind regards Simon Murphy General Manager

"FABULOUS NYE"

5
04/01/2018

I last went to this hotel in 1976! From arrival to departure our NYE stay could not be faulted. The staff in every department were exceptional. A five course black tie dinner had choices! Starters of tea smoked venison or smoked salmon , consomme; the beef main was a huge portion and excellently cooked as was the monkfish. The lemon posset had a real zing and the espresso and kahlua parfait was terrific. Also if one had room here was a super cheese plate. Being so close to the Minster meant that midnight was spent outside with the city revellers to the sound of a peel of bells! Memorable We had been told our room (31) would be small, and indeed it was but the bathroom had a great bath! With an 9 - 11 breakfast, there was a mature attitude towards check out! There is no car park, but with an excellent valet car parking service which lasts for the day of departure there was a fabulous opportunity to walk the walls and get rid of the cobwebs. Superbly positioned for a stay in York any visitor would have a great stay at any time of the year.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear askrichardarts I was hoping to read a review about our New Years Eve black tie dinner, I have the privilege of working on nights such as these and of the last four years the 2017 event has been my most enjoyable. Our menu was well received by all of our guests with whom I spoke and an enjoyable time was had by all so far as I could tell. It is particularly important on occasions such as these when we are busy that we do not let our standards decline in all of our departments. I felt this year we comprehensively achieved this and to hear your positive words only attests to my reflections further. Our hotel is a great place to spend any occasion but with the gathering crowds outside the Minster, New Years eve is a particularly attractive option here and the atmosphere on this particular evening was very enjoyable to be part of. I would like to thank you for taking the time to reflect upon your stay and we hope to have the opportunity to welcome you back on another occasion. Kind regards Steve Bailey Deputy General Manager

"Amazing Break"

5
04/01/2018

My Husband and I spent the weekend here at this hotel, the room was very comfortable and the bathroom was beautiful with a very powerful shower with a rainfall head and a separate head for hair washing. The Hotel is well located right in the heart of the City and close to all the shops and the beautiful York Minster. We paid for the Valet Parking which was great as we simply handed the car over on arrival and it was waiting for us at check out. The Bar was comfortable and the drinks reasonably priced. The Breakfasts were superb and the staff were friendly and helpful.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Kathyh1972 Lovely to hear the word amazing in the title of a review and your words have been well received by all of our team. From the tone of your review I really sense that you had a relaxing time and if so that's exactly what we hope our guests feel when they come and visit us. Staff and location are always key in an enjoyable visit and you like so many before you have commented on just how great they were at the Dean Court Hotel and we thank you for your comments and indeed choosing to stay at our hotel. Best wishes to you and your family for the new year. Kind regards Steve Bailey Deputy General Manager

"Comfortable and convenient"

4
03/01/2018

The reception staff welcomed us with true hospitality. The member of staff who carried our suitcases to our room took great pains in ensuring that we know how to use all the fascilities - maybe he was over enthusiastic but we appreciated his expertise when he unlocked our safe at a later stage as we thought we wouldn't see our iPads again ! Breakfast include a wonderful choice. I tried the eggs Benedictine but I could have had kippers or salmon and endless coffee. The hotel faced the Minster in York and was just a short walk from the town centre. We enjoyed our comfortable room and hope to return.

"Great Christmas lunch"

4
03/01/2018

Went there for our work Christmas lunch - it was busy as other people had the same idea too! With several large tables to serve plus a few smaller ones, the waiters did an amazingly good job. The food arrived hot and beautifully presented and we all got our right orders. Three courses for around £20 at Christmas was a good deal and the food was excellent. Well done!

"Great service "

4
31/12/2017

Firstly, this hotel is in a superb location; it is close to shops and nightlife. The views are beautiful with the cathedral right on the doorstep. The service at the hotel was excellent and nothing seemed too much effort; to taking our bags, valet parking and ensuring our room was to satisfaction we couldn't have asked for more. The only thing to be aware of is if you want to sleep in you've got no chance. The room was very noisy. We could hear the people above showering and each turn of the tap and then the church bells were ringing quite early. Our early wake up call allowed us a few hours to wander around York before check out - every cloud!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear happy_travellers142, Thank you for your "great service" review, I am so pleased that the service you received as excellent from all my team. "The Minster bells" chime the hour from 8 am on a daily basis and stop at 10pm. (in the old days the chimed all night) Sorry you were disturbed this and other guests. Lets hope we see you again soon. Kind regards Simon Murphy General Manger

""Special Birthday""

5
27/12/2017

We loved this hotel, from start to finish the staff were superb - nothing was too much trouble and the food and restaurant was lovely. The room was great and roomy and we had a smashing view of the Minster. I had a special birthday while we were there (now officially a golden girl) and I received a card and present from the hotel and a glass of bubbly in the restaurant which was a lovely personal touch. We are planning on going again next year!!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Ruth H H H, Thank you for such a glowing review, I am thrilled that we were part of your "Special Birthday". Have a great New Year and hopefully we will see you some time next year when revisiting our great City and of course the DCH. kind regards Simon Murphy General Manager

"Christmas Lunch"

5
24/12/2017

Our 8th year having Christmas Eve lunch. Again another lovely lunch. Lovely table looking onto the Minster. Food excellent as usual . Table beautifully set for Christmas , great choice of wine. Look forward to next year

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Liz S, Thank you for your lovely review following Xmas Eve lunch, I am so pleased to read that all aspects of lunch were excellent, we all look forward to welcoming you back for the 9th Year ! Have a very prosperous 2018. Kind regards Simon Murphy General Manager

"Excellent choice for a bar meal"

5
23/12/2017

Just yards for the Minster where we were attending the Carol Service, we had an excellent burger bar meal plus two drinks. Quite elegant and well staffed with useful WiFi. An excellent choice in view of the fact that the usual places in the city were full to overflowing

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear R N, Thank you for your very nice review following your bar meal, as you probably can tell we make the burgers our selves only using the finest ingredients, to create flavoursome meaty burgers. Lets hope we see you again in the new year. Have a great Xmas. Kind regards Simon Murphy General Manager

"2nd stay - did not disappoint!"

5
19/12/2017

This was our second stay at the Dean Court Hotel and it was just as good as the first. Excellent location, extremely clean and tidy, valet parking a bonus, polite helpful staff and an excellent breakfast. We will be back!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Rachael S, Thank you for you lovely review, I am so pleased that we have maintained our standards from your last visit, we all look forward to your next- third visit. Have a great Xmas and a Prosperous New Year and hopefully see you in 2018. Kind regards Simon Murphy General Manager

"Great choice if staying in York"

5
15/12/2017

Husband and I decided on a last minute night in York after a day's shopping in Harrogate. Ended up here, a place we had seen many times and thought it would be a lovely place to stay. Granted, our last minute room was small and on the top floor but it was warm and comfortable and perfectly acceptable after a lovely dinner in York. We returned from dinner to the Minster lit up and looking fabulous in the freezing cold clear night with a big moon and enjoyed a whisky nightcap in the bar. Lovely staff. Breakfast next morning was brilliant - to add to the experience we sat in the bay overlooking the Minster. There was a fairly late checkout so we had a wander around the Christmas market, returned to wait for our car being brought to the door (yes, they whisk it away on arrival!) and watched the snow falling on the Minster. Magical! We want to do this again next year! Though I suspect we'll be back before then! Thank you to all the hard working staff.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear liveittothefull, Thank you for your wonderful review, fantastic TripAdvisor code name! i am so pleased that you loved all parts of your stay, especially been looked after by my brilliant staff! Sorry i cant guarantee snow next year falling on the Minster when you stay, but i can that you will be equally well looked after again. Lets hope we see you again soon if not at least next December? Have a great Xmas and Prosperous New Year. Kind regards Simon Murphy General Manager

"Great Hotel"

5
14/12/2017

Perfectly situated The Dean Court Hotel is a quality place to stay whilst in York.The rooms are very comfortable, well equipped and of a good size.Its staff are a credit to the hotel and hopefully I will return in the very near future.Highly Recommend

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear MrStorer, Thank you for such a glowing review, thank you for Highly recommend comment, lets hope we see you again in the future. Have a great Xmas and a prosperous New Year. Kind regards Simon Murphy General Manager

"Historic building with modern ammenities"

5
12/12/2017

Warm, comfortable hotel with professional polite staff, good food excellent value, spacious room which was clean, well furnished and overlooked York Minster. Close to the city centre. Loved our Christmas visit especially the street market. Thank you,

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear W5945PNlindah Thank you for choosing to stay at the Dean Court Hotel, Our location is ideal for Christmas shopping and our clean, comfortable, well furnished rooms and polite staff only add to the attraction of stopping here. We hope to welcome you back again and wish you a very Merry Christmas and a happy new year! Kind regards Steve Bailey Deputy General Manager

"Dean Court - York excellent location!"

4
11/12/2017

Dean Court Hotel is in a prime location for getting around York. Just opposite York Minster and central for shopping. Staff are very polite and only too willing to help. Nice rooms & food The hotel will park your car in their car-park for a fee of around £18

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 492carolyng Thank you for your review, our excellent location and polite staff have once again contributed to another enjoyable stay and we hope that you choose to stay with us again in the future. Wishing you a very merry Christmas and a prosperous new year! Kind regards Steve Bailey Deputy General Manager

"Brilliant! "

5
11/12/2017

We checked late evening last night after a massive day of travel (and watching an awesome game at Anfield ??) and were greeting with nothing but smiles and helpful staff. We passed over our car keys for valet parking - perfect, one less thing for us to worry about. Our bags were taken straight up to our room for us and we were personally shown to our room. The room was spacious with all those little things that make you feel right at home. I have to shout out to Steve, you made our stay outstanding. Loved the banter. (Fingers crossed Villa make the premiership next year for you ??) If only we could stay another night! Breakfast was a great. So much to choose from. The location is brilliant - we ate breakfast with a view of York Minster. Next time we visit York we will be booking here without a doubt. Cheers Hollie & James

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Hollie F, Thank you for a such a "brilliant" review, I am so pleased to read that you loved all aspects of your short stay in York. Steven has a great sense of humour and is a very valued member of the hotel team, (he also loves his football- but should be supporting York City FC- they need it) ! Hope the rest of your trip to the UK is successful and its not too cold for you, Summer when you finally get home. We all hope you have a great Xmas and a prosperous 2018 and hopefully we might see you again one day. Kind regards Simon Murphy General Manager

"Lovely "

5
10/12/2017

Very clean. Staff friendly and helpful. Location 100%. 5th Christmas in York and it definitely did not let us down! Breakfast was delicious ( I had Kedgeree). There was a good variety of breakfast choices. Room was clean and I probably had one of the best nights sleep in a long time.We had a very satisfying stay and would highly recommend!!!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 763clarem Thank you for your comments and indeed awarding our hotel the maximum rating of five stars. "The best nights sleep in a long time" is always great to read and I am very pleased to hear you speak so highly of our breakfast. You are not the first to mention just how good our kedgeree is and sadly in more than three years of working here I have never actually tried it myself, that is something that I shall have to rectify. Thank you again for your time and your comments and we hope to welcome you again to the hotel in the future. Kind regards Steve Bailey Deputy General Manager

"Another faultless stay"

5
06/12/2017

Second time here and again fantastic stay central location beautiful hotel excellent staff rooms with stunning views of Minster just a totally relaxing stay took my daughter and her boyfriend and they realized what a great hotel this is go you will not be disappointed a credit to the best western chain look forward to seeing you next year

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear jameshLiverpool, Thank you for your fantastic review, I am so pleased that you loved your return visit and sharing the hotel with your daughter and her boy friend, lets hope they become customers of the future too? Why wait a year too return, look forward if not to seeing you again next year. Kind regards Simon Murphy General Manager

"Over night stay for Christmas shopping trip"

5
05/12/2017

Booked this Hotel for an over night stay on a Christmas Shopping trip with my Mum. From checking in to Checking out the service was excellent. Breakfast was lovely and we had a lovely room. I certainly would recommend this Hotel for friendly staff and location.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear gerri53, Thank you for your wonderful feedback from your Christmas shopping trip, thank you for the recommendation and lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"Still Excellent"

5
03/12/2017

Stayed here for two night DB&B 20-22nd November. Have stayed before and am pleased to report it is still an Excellent Hotel. Reception very friendly and welcoming, smooth check in. Went for one of the larger rooms and it did not disappoint. Very large comfortable bed and two lovely comfy chairs to relax in. TV a good size if a little wonky (!) on it's all wall brackets, nice tea and coffee selection and a fridge so you could pick up some proper milk. As with a lot of the rooms there is a little street noise but nothing too intrusive, the price you pay for such an outstanding location in the heart of York. Full view of front of Minster. Note the bells stop at night and restart at 8AM, good alarm call. Bathroom well appointed and all very clean. Food in restaurant is very good and good value. Breakfast cooked choice are great and there is the usual cereal etc. Though the cold meats and cheese is now an ask for option and less pastry choice than previously. Service is very quick, efficient and friendly, hotel was busy but did not feel it. York itself is fantastic, though am biased. This visit was for St Nicholas Fayre and the stalls were very interesting, proper local crafts, the city looked very pretty in all its Christmas lights. Minster is a must, also recommend Barley Hall for a bit of Tudor, Clifford tower for city views. Didn't do castle museum this time but they have a Victorian Street which is very nice at Chritmas. The normal shops are also very good. Dean Court puts you right in the centre by the Minster. It's a short walk from Station. All very good, will stay again if come to York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear NevilleB, WOW- Thank you for such a comprehensive review, you should come and work for me in Sales and for the York Tourist Board! I am so pleased that you loved all aspects of your stay. lets hope we see you again for next Years Xmas Market, we are taking bookings now as you know we do get very full!! Kind regards Simon Murphy General Manager

"Christmas do"

5
02/12/2017

Had a very good set menu - very tasty and lots of roasted veg - down in the McLeod suite - the main waitress was lovely too - good giggle on small dance floor later but the DJ although played some good songs they weren't for a party night and doesn't play requests (Just my opinion)

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear chipsndosh, Thank you for your lovely review following your Xmas Party, I am so pleased you liked the event, sorry about the DJ- (I will speak to the DJ agency today) as we have two more discos next weekend. Not sure what your request was, may be it didn't fit in with the DJs set!! Kind regrds Simon Murphy General Manager

"We said we would be back"

5
28/11/2017

Back in February of this year we said we visited this hotel for a drink with the view to staying. This was our intention but we weren't able to fulfill that promise till some 9 months later. From the moment Rebecca took our telephone booking we knew we had made the right decision. Our room (number 11 ) was both spacious & well presented, the standard of housekeeping is to a very high standard. The bathroom again is spacious & has a monster of a shower above the bath. In our room dressing gowns were provided, tea & coffee making facilities as well as a iron. A little gift of 2 pots of jam were on the bed a nice touch. However it's the staff that make this establishment really special from breakfast to late night drinks nothing is too much trouble. Would we return well that's simple as we've already booked a break in January. Our thanks go to the management & staff for making this a truly memorable break, it really is appreciated.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear PhilB505 Thank you for reviewing your recent stay at our hotel. As well as a beautiful building and a great location our staff are such an important and key part of the hotel and to hear you speak of our staff in such high regard is so rewarding and a pleasure to read. It was nice to speak with you and your wife during your stay here and we all look forward to welcoming you back again in January. Kind regards Steve Bailey Deputy General Manager

"Loved it!"

5
26/11/2017

We stayed here on an impulse as there had been a mix up with our booking at another hotel and we are so glad we did. Valet parking is offered which is brilliant when stopping in the centre of York. All the staff were friendly and efficient and check in was easy. Fabulous breakfast in a lovely restaurant overlooking the Minster! We hope to stay here again soon, we loved it!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear LuluSmith2014, Thank you for your lovely review, the other hotels loss our gain! I am so pleased that you thought our valet car parking service brilliant and my staff to be friendly and efficient, lets hope we do see you again when visiting our great City again. Kind regards Simon Murphy General Manager

"Very convenient "

4
24/11/2017

My husband and I have just returned from a 3 night stay at the hotel. It was very central and a convenient base to stay while exploring North Yorkshire. I thought the parking was a little expensive although it was very well organised. Breakfast was amazing with everything you could wish for. The room had everything we wanted including a fridge and a safe. My only complaint would be that the room was incredibly hot and we found it hard to sleep although at the back of the hotel it was extremely quiet.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 50something_8 Thank you for leaving a review after your recent stay at the Dean Court Hotel. It seems you had an enjoyable stay with us and found our location to be central and convenient. I'm also glad to read that you thought our breakfast was amazing. I can't match your name on here to our booking system to find out which room you stayed in but apologise if it was too warm, Ironically I've just adjusted our heating a few minutes ago as a customer has told me it is too cold in their room but such is the way in hotels that what is right for one is not necessarily right for another but always be sure to inform the duty management team straight away if anything is not right so they can attend to this straight away. I hope we have the opportunity to welcome you back in the future. Kind regards Steve Bailey Deputy General Manager

"2 day weekend stay"

3
21/11/2017

Lovely hotel location but noise from function room and terrible breakfast service on first day was not to impress us or want us to book again. The staff could not move us as fully booked with a very noisy wedding party. The function room was right below our room and I can guess the lady that sang ABBA well into the early hours wouldn't be at the disappointing breakfast the next morning.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear John C, Thank you for your review following your stay last weekend. I know you have already spoken to Steven my Deputy Manager following your internal Best Western review that you posted yesterday so i wish to add my personally apologise for the inconvenience you encountered. Lets hope we see you again following Stevens "offer". For other readers of this review, this is the first noise review we have had this year, as we do not take bookings for discos ( except December weekends ) these guests - several who were staying sat in one of our restaurants until 11.30 pm playing music through their own personal Ipod. Kind regards Simon Murphy General Manager

"Beautiful Hotel near York Minster"

4
21/11/2017

Dean's Court Hotel is a refurbished Victorian building just steps from beautiful York Minster. Some rooms have partial views. The old structure imposes limitations. We had a “Deluxe Double” so small it was barely inhabitable by two people with suitcases. Nevertheless, it was beautifully furnished and clean, with a comfortable queen bed, well-stocked tea tray, mini-fridge and a good bathroom. Although there are lifts and ramps, the building is not fully accessible because here and there one does have to climb a few steps. Service can be a little erratic. I have the impression that some of the friendly staff members are still learning the ropes. The restaurant is more than acceptable and the bar is downright cozy. Given the location and overall quality, I would definitely stay here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear NikeJunie, Thank you for your lovely review, sorry you found your deluxe room a bit on the small side, (these are actually some of our largest rooms) and have more floor space than most rooms in other hotels in York. "Partial views " if your looked out of 26 out of my 37 bedroom windows you have a view of York Minster and or the Memorial gardens- two of my rooms if you had long enough arms you could "touch" York Minster- though i am pleased to read that overall you liked your hotel bedroom. Thank you for the recommendation and lets hope we see you again when next vising the UK, (book room 17 it has the most amazing full view of York Minster) Kind regards Simon Murphy General Manager

"Fantastic!"

5
19/11/2017

Amazing hotel with a superb view of the minster. Staff were so helpfull and friendly. Upgraded to a deluxe room on arrival which was a lovely surprise. Would definatley recommend this hotel to anyone. Location was brilliant right in the middle of everything

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Debbie H, Thank you for such a wonderful 5 out of 5 review, so pleased that you loved all aspects of the hotel- location, views of York Minster and my friendly helpful team. Thank you for the recommendation and lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Business visit"

5
18/11/2017

Excellent location next to Minster and close to all of the best streets in central York. Helpful staff, excellent valet parking and service. Breakfasts are superb, lots of choice and window views overlooking the Minster

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Nigel R, Thank you for your fantastic review following your business trip, so pleased that you liked our breakfast and our wonderful views of York Minster. Lets hope we see you again soon on a leisure trip. Kind regards Simon Murphy General Manager

"Perfect location with exceptional service"

5
14/11/2017

The service here was incredible. From the front desk to the bellman to the waitstaff. Everyone was helpful, everyone was friendly. Room was small for 4 people, but we made it work. Location across from the York Minster was perfect.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Anthony S The title of your review sums up this hotel perfectly, thank you for taking the time to leave this five star review after your recent visit. We hope to welcome you back in the future. Kind regards Steve Bailey Deputy General Manager

"Coffee Stop "

4
11/11/2017

Called in here for a coffee after a busy day (mainly at the railway museum) - a lovely hotel - fab location- prices seemed reasonable- nice atmosphere - although a brief visit and we were no residents it was great to relax read the complimentary newspapers & chill for an hour - will definitely return- highly recommended

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mark L Thank you for leaving a review after visiting our hotel recently, I am pleased to hear that you enjoyed what we had to offer. Our hotel, in fact most hotels are great places to come and have a relaxing drink as a non-resident as an alternative to familiar chains and other outlets but this is something that is not taken up by a lot of people. I am pleased that you did visit and that you plan to again in the future where a warm welcome and relaxing atmosphere awaits you once again. Kind regards Steve Bailey Deputy General Manager

"Very Nice Hotel, Great Location"

4
09/11/2017

This is a very nice, upgraded Best Western Hotel. The room was very spacious and although not luxurious or completely updated (décor), it was clean and large and had all the modern amenities. Cable TV, wifi, tons of electrical, very nice bathroom, safe, sitting area, desk, etc.. and the bed was large and fairly comfortable. The location is terrific, right next to York Minster. We also walked to the train station with our luggage in tow after checking out, and it was a very easy walk. Straight shot up the street, not even 10 minutes to get to the station. Easy to walk around town. All in all, a really positive stay. I would recommend. On a side note, the restaurant food was hit or miss. The soups were good, and my husband's entrée was good, but my entrée was almost inedible (chicken tikka masala - don't get it...) But that wouldn't deter me from staying here again. I definitely would.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mikalsko, Thank you for your very nice hotel review, I am pleased that you liked your stay with us and would stay here again and thanks for the recommendation. As you stated we do have a fantastic location all the major attractions are within minutes walk. Sorry you didn't like our British dish of Tikka Masala- its our British way of cooking and serving this dish, may be different to how you have had that dish before. Hope we see you again when revisiting these shores. Kind regards Simon Murphy General Manager

"Perfect for the Minster"

5
05/11/2017

We stayed at Dean Court for its closeness to the Minster, in which I was due to be spending most of the weekend, and because of my Diamond Select status, I was able to charge two nights against my loyalty points. The standard of the hotel and staff was exceptional, with magnificent service from Frank, who dealt with parking and retrieving our car, taking us to our room and looking after our luggage. We had dinner, a snack lunch, and cream tea with a guest, and all was as good as you would expect. My Wi-Fi problems were probably more down to my phone than the hotel, and the duvet was rather heavy, but otherwise, a perfect weekend.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mr H, Thank you for such a glowing review. I am so pleased that our location was what you hoped for and that my team and the standard of the hotel to be exceptional. Frank is a fantastic employee and has a great personality and is exceptionally friendly, passionate and professional in all that he does for us- I will be sharing this review and your internal BW Medallia which you posted last night with Frank, who will be thrilled to hear your comments about him. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Great first class hotel "

5
03/11/2017

What a hotel we have passed this hotel a lot over the year but booked in with friends for a weekend birthday party and the hotel was great the food first class the whole weekend we felt relaxed and treated to first class service just a pity the valet parking did not cover motorcycles but would not have let him park it

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Graeme D Thank you for recent review and how great it is to hear you had such an enjoyable stay with us. Our first class food and service are just some of the reasons why our guests are able to relax in our comfortable surroundings. Some of our guests do like to park their own vehicles which we are more than happy for them to do it just means that we have to escort them to the car park as it is securely locked and with your particular vehicle being a motorcycle it was certainly better for you to park it as not all of us have completed the relevant training. We hope to see you again in the future for another enjoyable stay. Kind regards Steve Bailey Deputy General Manager

"Beautiful hotel and location "

5
03/11/2017

Stayed three very enjoyable nights at this hotel. Room 301 was huge and overlooked the front as we requested. Weather was cold so AC not needed. Keeping window open a little kept a comfortable temperature. The street has little vehicle traffic, but it's across a little park where people tend to congregate, and since we kept the window open we could hear them until late at night, though not a problem for us. The elevator is teeny tiny and only meant for two persons that love each other very much ;) Coffee maker was very convenient and supplies, including tea and chocolate were replenished daily. The room had a mini fridge. The location couldn't be any better with the York Minster next door, and the Shambles a few blocks down. We walked everywhere. On the other side of the hotel is a Catholic Church and between both churches the bell ringing sometimes got to be a little much. But we were told they had a new bell ringer who needed to practice!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Silmz Thank you for 5 star review from your 3 night stay at the Dean Court Hotel. I can't actually tell which room number you stayed as we don't have a room number 301 but a front facing room with a teeny tiny lift can only be one of 6 rooms out of the 37 we have here and I am pleased to hear that you enjoyed your stay in the room. Incidentally your description of our lift being intended for only two persons who love each other very much is a lovely way to describe our very small lift, our staff can often be heard describing that particular lift as romantic. Our location is often described by our guests as the best in York and we are happy to hear that our location once again was one of many reasons for an enjoyable stay and we hope to welcome you back again soon. Kind regards Steve Bailey Deputy General Manager

"Excellent again"

5
02/11/2017

Just returned from our 3rd visit this year.Everything was great once again.Many thanks for the lovely refurbished room which we were allocated.Would not like to stay anywhere else in York.We will be back in April.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear AllyB103 Thank you for reviewing your most recent visit to the Dean Court Hotel. I am so pleased that we had availability to offer a complementary upgrade in one of our refurbished rooms, it is particularly pleasing for me as a manager to see this as it shows that our team has listened to your previous comments in June and acted upon them. I must say your previous comments were again very complimentary but I am pleased as a regular customer of the hotel you have now stayed in one of our refurbished rooms and can see the direction in which our General Manager and interior designer are heading with the refurbishments. We look forward to seeing you in April. Kind regards Steve Bailey Deputy General Manager

"10/10 "

5
01/11/2017

Me and my girlfriend had a great stay, couldn't have asked for anything more, amazing hotel, nice helpful staff, great location and great value for money. I booked the wrong type of room but this was sorted with no problem whatsoever. Will deffo be visiting again! Can't recommend this hotel enough! If you're thinking of stopping in a hotel in York, choose Dean Court you won't regret it!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jack M, WOW, thank you for such a fantastic review, I am so pleased that you and your girlfriend enjoyed your stay. Your comments are greatly received, lets hope we see you both again soon. Kind regards Simon Murphy General Manager

"Absolutely Brilliant! "

5
22/10/2017

Myself and my family, 12 of us in total visited York for my grandparents 60th Wedding Anniversary. When we first arrived we were warmly greeted by the reception staff, we checked in with no fuss or hassle! Another member of staff showed us around the hotel and then helped us take our bags to our room. The room itself was beautiful, we got a brilliant view of the Minster! A very comfy bed, brilliant shower and mini fridge. On our first night we had tea in the hotel and wow...it was delicious! None of us could fault the food at dinner or breakfast. Staff couldn't do enough for us! A nice little touch which was very appreciated by my grandparents were a lovely card and gifts off the hotel congratulating them on sixty years of marriage! There is also valet parking, don't panic when you don't see your car outside the hotel it's very safe in a locked car park. I will definetley be recommending this hotel to anyone who visits York!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Shan2495, Thank you for your "absolutely brilliant" review following your grandparents 60th wedding anniversary. I am so pleased that you all enjoyed your stay and so pleased that we were in some way able to help you all celebrate their special weekend. Thank you for choosing the Dean Court and for your fantastic recommendation to everyone else who visits York. Kind regards Simon Murphy General Manager

"Great Stay"

5
21/10/2017

Very good location & only a few minutes walk from the train station. Breakfast was very good & had a wide variety of choices to go with your hot breakfast. We ate at their café & had their court club which was a BLT plus grilled chicken & chocolate cake. Both were very good. The service was great throughout the hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Deb873, Thank you for your "great stay" review, I am pleased that you liked our breakfasts and the dishes served to you in the Court- our second restaurant. Glad you thought the service was great, lets hope we see you again soon? Kind regards Simon Murphy General Manager

"Excellent choice to see York"

4
20/10/2017

My wife and I live not far from York but decided to stay overnight so we could celebrate my wife's birthday. We arrived prior to checking-in, we were welcomed by a team of smiling and helpful staff, handed our bags and car keys over and off we went to sight- see and shop. After several hours we returned and check-in our bags were already in our room (14) which overlooked the front of the hotel with a view of the Minster, the hotel had left a birthday card and a small gift of sweets I had organised a bottle of prosecco which sat in a ice bucket on the side. The room was well presented not huge but had everything needed a lovely en-suit shower room. We had already booked a table elsewhere in York so did not eat in but when we used the restaurant for breakfast we were greet by Bosco and shown to a table for looking out onto the Minster, we checked-out leaving our luggage and car keys so we could continue looking round York at our leisure eventually going back mid afternoon to collect our luggage and car keys, the car had been valet parked in a secure park we had a short wait until Frank brought our car to the front of the hotel loaded our luggage into our and off we went.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear David A, Thank you for such a glowing review following your visit too our hotel to celebrate your wife's birthday. Room 14 is one of our newly re furbished rooms, and does have great views of the Minster and the Memorial gardens, so glad that you used our valet car parking service- arriving before "official" check in time and leaving after the "official" departure time and still paid the 1 nights fee- which makes it very good value for money. You must try our restaurant the next time you are in town as it offers great menus at great value for money with great views of York Minster served by yes you guessed it great staff! Lets hope we see you again soon? Kind regards Simon Murphy General Manager

"Brilliant Location "

5
18/10/2017

My husband and I are frequent visitors to York, usually staying in a B&B which is a 10 minute walk outside of the city centre. As it was our anniversary we decided to treat ourselves to a stay at Dean Court, and in all fairness it wasn't much more to stay here. The location is first class and to our surprise we had a room with a view of the Minster. The room was classed as a cosy room but was a very good size, well equipped and very clean. The bed was lovely and comfortable. The only negative about our stay was the room was overly warm despite the radiators being off. We slept with the window open and there was a fan available. Breakfast was really good with plenty of choice. Although we didn't partake in dinner, but only as we had reservations elsewhere, the menu looked very appetising and was good value. We had a great stay and would definitely return.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear VickyW1910, Thank you for a fab review, I am so pleased that you chose us this time to celebrate your Anniversary with us and that you thoroughly enjoyed your stay. Lets hope we see you again soon and next time please try our restaurant for dinner as the food is rather good, our new British Classics menu is excellent value for money. Kind regards Simon Murphy General Manager

"Fantastic location right opposite York Minster"

5
17/10/2017

What a fantastic location right opposite The Minster, beautiful Hotel perfect location for visiting all the main sights. The Hotel excellent all the staff, pleasant, professional, helpful rooms very nice, clean superb breakfasts, all that you would expect from a 4*. We went for 2 days to celebrate my birthday which my husband mentioned to the receptionist, when we went back to our room after being out for the day, there was a birthday card pushed under the door, what a lovely touch. If anybody is planning a visit to York this is the place to stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Suetamebettyboop, Thank you for such a glowing review, (great TripAdvisor screen name). I am so pleased to read that you found the staff to be so pleasant and professional , the hotel was super clean and you loved our breakfasts. Once again Happy Birthday, please dont wait another year to come back and see us again? Kind regards Simon Murphy General Manager

"Location Could Not Be Better!"

4
15/10/2017

Location, location, location! We were so happy to have booked the Dean Court for our 2-day stay in York. As we only traveled by train or taxi during our UK tour, our ability to jump right into sight-seeing on foot was key. And we were only steps away from just about everything you'd want to see in this city. Staff was very helpful upon arrival (and also in the adjacent restaurant). The room was large by European standards, although the bathroom was rather compact. Wi-fi not great, nor was the television programming. Tiny elevator (for one, plus luggage) available, but if you're claustrophobic, you'll want to take the stairs. The breakfast offered by the restaurant was very good (and in our case was included in price of the room --check when making your reservation).

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jo B, Thank you for your very nice review- though you Americans dont seem to like giving 5 stars ! I am pleased that you loved our location, which as you have experienced cannot be beaten, with York Minster our next door neighbour and all the major attractions of our great City on our door step. The second lift is a "cosy" lift and has been fitted into a small space within the con- finds of a Grade 2 listed building, to service 8 rooms, 4 on each floor, we of course carry all your luggage to your rooms! I am glad you found all my staff to be very helpful and you enjoyed our English breakfasts. Lets hope we see you again when visiting these shores again. Kind regards Simon Murphy General Manager

"Super location "

5
14/10/2017

Firstly the location can't be beat, 100 yards and your in the heart or the city Room was very clean and comfortable Reception very professional and helpful Valet parking was £18 but that pretty much lasts till 10 pm following night Breakfast if not included in the rate is discounted to £10 per person We never used the hotel bar Will 100% use again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Rob51559, Thank you for your wonderful review, as you stated our valet car parking for a 1 night stay is £18.50, however if you arrive before the 2pm check in time and leave after the 11am check out time we store your car for no additional charge- making the fee very good value for money. Sadly car parking in York is rather expensive at around £3 per hour! Lets hope we see you again soon and hope you use our great bar next time overlooking the Minster. Kind regards Simon Murphy General Manager

"Nothing is too much trouble and they listen..."

5
13/10/2017

Very central as opposite York Minster. I asked if it would be possible to have a room with lift access and it was changed immediately. However, the new room faced a large extractor fan on a neighbouring building that ran all night and kept me awake much of the night. I mentioned this in the morning, feeling guilty, and Rebecca, a reception manager could not have been kinder. She understood and managed to change things for me so that I was given a delightful room. Rebecca listened, understood and banished any anxieties I had. Thank you Rebecca and thank you Dean Court.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Veronica, Thank you for your lovely review, I am so pleased that Rebecca was able to sort the issue out to a satisfactory conclusion. Sadly some guests do not give us the opportunity to resolve issues at the hotel, but just review us in a negative way after the event. Lets hope we see you again soon when revisiting York. Kind regards Simon Murphy General Manager

"Excellent Hotel/Superb staff."

5
12/10/2017

Excellent Hotel, the staff were brilliant, efficient and friendly, nothing was too much trouble for them, it made it such a happy hotel to stay at! The breakfast was great and plenty to eat, as were all meals in the restaurant! The hotel is right opposite York Minster and in a superb position to explore York. The room was superb, quiet and spotlessly clean has was the bathroom and the bed was very comfy, we had no trouble sleeping!

"Great location"

5
08/10/2017

We stayed here for two nights. This hotel is in a great location and is an easy walk to all the major sites. Hotel is very clean and rooms are spacious and provide excellent value. Only complaint is that we should have stayed longer!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear lovemytwolabs Firstly, what a great name, I hope it refers to loving two labradors but if you happen to be referring to loving two laboratories then that is the kind of commitment to work in which we welcome in our staff here at the hotel. Secondly and in all seriousness thank you for reviewing your recent visit to the Dean Court Hotel it is very pleasing to read that you had an enjoyable stay with us and found our rooms clean, spacious and offering excellent value I hope on your next visit you get the opportunity to stay a little longer. Kind regards Steve Bailey Deputy General Manager

"Third time of visiting!"

5
07/10/2017

Just returned home from a weeks visit to York, to say we had a great time is an understatement! My Mother is quite elderly and has mobility issues but all the staff and facilities were excellent, nothing was too much trouble even supplying us the use of a wheelchair. We love this hotel very much and hope to return next year! To all the fantastic staff thank you all very much indeed you have made our stay stress free!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jeffrey H Thank you for taking the time to leave a review after your recent stay, it was a pleasure to have met all three of you and I am pleased to hear that you, your wife and your mother had an enjoyable time. Having a wheelchair in the hotel is just an added bonus that has served us and our guests well over the years and I am pleased this was helpful during your stay. We very much look forward to welcoming you back to the hotel again next year for another stress free enjoyable stay. Kind regards Steve Bailey Deputy General Manager

"Lovely rooms - terrible customer service, terrible maintenance "

1
07/10/2017

Very upset. We are here on some personal al business and to celebrate my partner and his birthday. This was arranged last minute and therefore was very expensive. Everything looked great when we arrived - the room was clean and comfortable. However on our second day (today), our toilet seat broke. It literally lifted away in my hands. Obviously these things happen, and so we reported it to reception as we left at midday. Upon returning at 5pm nothing had been done, and nobody had any record. By 5pm on a Saturday, they claimed there was nothing they can do, and they didn't have any rooms they could move us too. As a mobility impaired person booking an accessible room, it's important to have a working toilet seat. However, I am not one to make a fuss, and so we accepted their offer of a small treat (a bottle of wine) with dinner. Unfortunately, that meant house wine and a choice between red or white. And honestly? The wine was appalling. Normally I wouldn't want to complain about free wine - but this was already meant to be an apology. A £4 bottle of cheap plonk for the fact that we cannot use our bathroom for its purpose... starts to seem to us like we are being taken advantage of. I definitely should have pushed for a refund. The quality of the food was, In all honesty, pretty “meh”. It wasn't bad, but with undercooked lentils and bringing out potato when we ordered carrots (leading to our side dishes arriving just as we finished the food on our plates) - it just added to the “fawlty towers-esque” ambiance. Look, I'm sure that this hotel is fine when things are going right. They have a lot of high reviews. But when things go wrong, they come across as amateurish. And in this case it managed to sour a birthday weekend. Bitterly disappointed.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear L0nd0nMark I would like to thank you for leaving a review after your recent stay and I am sorry to hear you were left feeling upset. As you said when you arrived everything looked great and everything was working the fact that the toilet seat broke midway through your stay is unfortunate and as you said it is one of those things that can happen, I was happy to hear that you reported it to reception as often if a guest breaks something or discovers something that is broken they just don't tell us. Our maintenance team did have a look at the toilet seat and could not tighten the one side which had broken as this needs replacing unfortunately we do not have any of these parts in our stock and the various hardware stores in which the maintenance man visited did not have them either due to the rarity of this particular toilet. What is disappointing for me to hear is this was not handed over to the late duty manager so he was unaware of the situation and when you spoke with him in the evening it appeared as if nothing had been done when in fact it had. Better communication between the team would not have been able to resolve this particular issue but it would have meant that all staff would have been aware and could have informed you. I must add though that the toilet seat was and still is functioning, it has no cracks or chips in the seat or lid it just can not be fully tightened on one side, it is certainly not ideal being loose on one side but your comment of not being able to use your bathroom is misleading and exaggerated. The offer of a free bottle of wine it seems was not well received, perhaps a bit more wine pairing knowledge from our staff might have been able to recommend a more suitable wine with your meal but to hear that a gesture of good will has formed part of a complaint is difficult for me to accept. After speaking with the staff on duty, their statements and our time stamps show something a little different to what you have described regarding the side dishes in which you ordered but as I was not there I cannot contest this too much and can only offer my apologies that not all of your meal was to your liking. After looking over the other establishments in which you have given low ratings to you have referred to their staff as incompetent and rude so I suppose amateurish in the grand scheme of things is not too bad but nonetheless I will be sharing your comments with the staff here in the hope that we can learn from this and improve our communication and service. Kind regards Steve Bailey Deputy General Manager

"A superb hotel in a great location"

5
03/10/2017

We just spent 3 nights at the Dean Court and enjoyed every minute. It is an old house but beautifully renovated and decorated. We had room 55 which was at the back but large and airy. York Minster is outside the front door and the city is walkable all through from the hotel. We have to say that the hotel staff are probably the best, most obliging and most helpful of any hotel we have ever been in. They are just so friendly and polite. Restaurant, reception, porters, concierge ..all superb. Breakfast is as good as you can make it, but I would have liked some grapefruit segments as I am not a fan of mixed fruit. Jean, however, loved it. We had dinner on the Saturday night from the table d'hote and the scampi and bangers and mash were great. We were given a table that looked out of the corner window on to the front of the Minster. Magnificent. Our friends have stayed there spone 3 or 4 times now and we can see why they love it. The road train to the railway museum stops outside and Jorvik is about 10 minutes stroll away through the Shambles. What a magnificent city and the hotel matches it in all ways, even to the wonderful two-person lift. Cosy. Only place to stay anytime in York.Terry and Jean Langford. Milford on Sea, Hampshire.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Terry and Jean, Thank you for such a wonderful glowing review. I am so pleased that you loved all aspects of your stay, we are actually 3 "old houses" converted seamlessly into a 37 bed roomed hotel. I particularly like your comments about my fantastic team, it must be their great boss !! We used to offer half a grapefruit and segments but we had little take up, I will review. Thank you for your recommendation and lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"Excellent location, wonderful place to stay"

5
23/09/2017

Excellent location with the Minster just outside the door and the centre of town and the Shambles not far away. Parking is off-site but the valet service is excellent. The room was comfortable and clean, the bathroom modern and lovely. There was even a little cat that came to visit across the rooftops (not part of the hotel package but a delight none the less); free wi-fi, free cat! All the staff were very friendly and helpful, especially Frank Caulfield. Breakfast was generous and delicious with great views. All round it is an excellent place. Our only small gripe is the size of the elevator. It's tiny (but understandably so due to the heritage buildings it is part of). It wasn't an issue, just something to be aware of.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Ravensoak, Thank you for a lovely review, we do have the best located hotel in the City- next to the Minster and on our door step all of York's major attractions. The cat belongs to a neighbouring house and seems to have a wander at night time, you either love it or not! Frank is a super star and actually leads the way out of compliments received from Best Western guests feedback, he is number 1 out of 270 hotels !! We do have two lifts in the hotel and due to our Grade 2 listed building status the smaller lift services 10 rooms in total, thats as big as we were allowed, it is cosy ! Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Fantastic"

5
23/09/2017

We have stayed in many hotels and the experience in this hotel is probably the best service we have ever come across. The staff in the hotel are so friendly and can't do enough for you. From the moment you pull up outside they meet you at the car, escort you to you room after checking in and explain everything you need to know. They really go the extra mile and nothing is too much trouble for them. The restaurant serves a wide choice of excellent quality food. The bar staff continue with the exceptional service level that makes the overall experience outstanding. The rooms are very comfortable and clean, however if you are a light sleeper ask for a room at the back of the hotel away from the front street.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Paul G, WOW, what a fantastic review, I am so pleased that we were able to provide the best hotel service you have experienced. I do have a great team here (must be the leader) who love offering the best service they can and as you have experienced nothing is too much trouble for them. Rooms can be nosier at the front than those at the back of the hotel, due to external street noise, we are in the middle of a vibrant lively City, however every guest is individual and every guest has a different expectation of what to expect and receive. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"midweek break"

5
22/09/2017

We stayed here on a short midweek break. Wonderful hotel right next to York minster. The staff were very helpful, the twin room was excellent and the location meant we were just a short walk from all the attraction's York has to offer, we had a great time and would stay here again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear George V, Thank you for your lovely review, I am so pleased that you liked all aspects of your stay and loved our fantastic location. Lets hope we see you again soon when visiting our great City again. Kind regards Simon Murphy General Manager

"Great location, good hotel "

5
22/09/2017

We spent three nights at the Dean Court hotel, and really enjoyed the experience. The staff in reception, the restaurant and the housekeeping team were all friendly and helpful. Our room- 30 on the third floor- was a good size, and not noisy. Breakfast was the best on the trip so far, and had plenty of choice. Would come back here again!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Fiona S, Thank you for such a glowing review of your recent stay, I am so pleased that you liked room 30, it is a good size room and is as you stated is one of the quieter rooms, still having a nice view of the gardens of our neighbours. I am blessed with great friendly staff who genuinely offer fantastic friendly professional service. Thanks for the recommendation and lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Perfectly located Historic Hotel in York"

5
22/09/2017

The location for this traditional English Hotel right next to the front of the famous Minster in the heart of historic York could not be better. The atmosphere in the hotel was relaxed and friendly, generated mainly by the excellent staff throughout. Our room was very well decorated, well appointed and spotlessly clean. We enjoyed our stay immensely.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Paul R, Thank you for your wonderful review, excellent staff, great location, room was well decorated and spotlessly clean, what more do you need? Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Fantastic hotel in a beautiful city"

4
19/09/2017

The hotel is an easy 10 min walk from train station and right opposite York Minster. We were given a room upgrade on arrival which was lovely. Staff were always smiling and extremely helpful, they went over and above, nothing was too much trouble. The room was spacious and clean with a lovely big bathroom. There was a fridge and safe in the room, free water, tea coffee and biscuits were a nice touch. our room looked over the park opposite. I would have given it 5 stars however our room had no air conditioning so it got quite warm in there, they supplied a fan but I don't think that would cut it in the summer. We had to lift window right up to cool the room down which meant we then had to listen to the noise outside. Other than that we absolutely loved this hotel and the beautiful city of York

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Janet D, Thank you for your lovely review following your stay in our "fantastic" hotel. I am so pleased that you found all my team to be always smiling, and extremely helpful. We do not advertise air conditioning as we do not have a permanent system, we do have several portable units, we would love air conditioning but due to our Grade 2 listed building status and in a conservation area, - not a chance that the local planners would allow it- we have tried many times. I trust you had a enjoyable visit to the rest of the UK and hope one day that you may return to the hotel when once again visiting our beautiful city. Kind regards Simon Murphy General Manager

"Great location, brilliant staff"

5
17/09/2017

We stayed at Dean Court for the weekend. The standard double was comfortable and quite small. The size of the room did not spoil our stay as the room was lovely and hotel staff couldn't have been more helpful. We took our car, and although the hotel do not have onsite parking the staff were able to move our car to a secure car park without any difficulties. The location of the hotel was perfect, our view while eating breakfast was York Minster and we were just a stone throw away from shops, pubs and restaurants. When we visit a York again we will be coming back to Dean Court!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Beth B, Thank you for such a wonderful review, I am so glad that you thought your room lovely, and you found my staff to be "brilliant" (i do) - must come from their great leader !!! We do have the most fantastic location with York Minster as our next door neighbour, and all of York's other attractions, minutes from our front door. Lets hope we see you again soon when revising our great City. Kind regards Simon Murphy General Manager

"Best hotel in york"

5
17/09/2017

We've just returned from 3 days in York. We were actually booked in at another hotel in the city but checked out after one night because it was so bad. We went to dean court and explained our situation, we were there on our 1st wedding anniversary and the staff couldn't have done any more if they had tried. They upgraded us to possibly the best room available in York. They valet parked our car and took our bags up to our room. When we checked in they had left us a card and box of sweets in our room. Nothing was too much trouble and the hotel is immaculate. We had supper in the restaurant and it was extremely nice. As was breakfast in the morning. We will now stop here every time we come to York. Thanks very much

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jamie7840, Thank you for your fantastic review, I am so pleased to read that you thoroughly enjoyed your 1st wedding anniversary with us, the other hotels loss and our gain !!! Lets hope we see you again soon or indeed for your 2nd anniversary, (cotton by the way) Kind regards Simon Murphy General Manager

"Lovely quality, central hotel in York"

5
12/09/2017

Hotel is very close to minster situated in historic period premises which are visually very attractive. In short the hotel looks fab from the outside and looks the perfect place to stay in York. However when we walked into reception our initial rereaction and impressions were not good. I couldnt help but visualise Ikea when looking at reception and the 'bar' looked a little tacky ?! However these intial concerns were immediately blown out fo thewater ! Staff are wonderful throughout the hotel and focused on making ur Visit/stay special. Dining room is, in my opinion, more sensitive to the style and fabric of the building- yes it is at modern end of spectrum but it works very well here. The food is just wonderful. Bedrooms offer a choice of classic or deluxe rooms and both styles are pleasing on the eye and and are very comfortable and well appointed rooms. All ensuite with reasonable sized bathrooms. Larkong xan be a problem in area vit gotel offers a valet parking service- at a price of course- but parking is very expensive in york for everyone ! So after a wow factor externally and a bit of a shock at reception, we had a memorable and enjoyable stay at hotel.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Paulsmithcasty Thank you for your five star review, it is pleasing to hear that you had an enjoyable stay with us and that the staff were wonderful with a focus on making your visit a special occasion. Our chef and his team will also be happy to hear your comments regarding our wonderful food. We hope to be able to offer another memorable stay in the future. Kind regards Steve Bailey Deputy General Manager

"Just falls short"

3
11/09/2017

This is a centrally located hotel which is great for the major attractions in York. For those arriving by car be warned that there is an £18 per night valet parking charge which is almost mandatory in that nearby parking is severely limited. The check in staff were first class and made us feel very welcome and the staff, throughout, were courteous and helpful. We had reserved two double rooms which were identically priced but while one was quite spacious the other was small and cramped. The more spacious room, however, was at the front of the hotel and one had to decide between a cool room with the windows open and more than normal amounts of noise or a room that was way too hot. There was a portable fan in the room but this was quite loud so not really a suitable solution. When will hotels learn that if they provide shampoo and soap in bottles using a plunger they need to be easy to access and not so close to walls as to make getting the liquid a real chore? Mixed feelings really. Like the curate's egg this hotel was good in parts. Not helped at the end by a bill that showed two nights parking for two cars rather than the one we had. Luckily we spotted that but underlines the importance of checking that final bill.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear marcsum Thank you for writing a review after your recent stay, I am sorry to hear on this occasion we fell short of your expectations. There is a parking charge for our hotel as with most city centre hotels in York and other cities although I would doubt that any others offer the value that we do, our guests can bring their car long before check in and leave it with us long after check out at no extra cost and many of our guests appreciate the added value and convenience this brings although if you are unaware of the charges beforehand then I can see that this would be a surprise. I was able to identify the two rooms in which you booked with us and can see that as you rightly said one room was bigger than the other and yet you paid the same price for both rooms, the room types in which were booked (cosy double) were the smaller of the two rooms but we gave a free of charge upgrade on one of them due to availability I am only sorry we could not do this for both rooms. There can be external noise with some of our front facing rooms again due to the location and I am sorry if this disturbed you. The incorrect billing of two cars that were charged rather than just one. I have spoken with the staff and can find no reason as to why this was, it was an error on our part and one I sincerely apologise for. Your advice on checking bills is sound advice and something I would recommend in all establishments as human error can occur from time to time. Despite some negative issues I am pleased to hear you mention the staff in such high regard and I do hope that we have the opportunity to turn your 3 star rating into a five star review in the future. Kind regards Steve Bailey Deputy General Manager

"Birthday Weekend"

5
10/09/2017

Having been to York on numerous occasions including 5 star on arrival this is by far the nicest hotel that we have had. We came for our daughters 13 birthday which only happens once but we definitely picked the right place to stay. If I was going to be picky I had a minor snagging list with the bath room but its not worth mentioning further after the expert and friendly customer service we encountered during our stay. The staff show a real attention to detail that was effortless and not contrived. They also showed respect for each other while keeping the atmosphere light but still professional it great to see people happy in their work (for a change). Usually when I leave a hotel I can't wait to get back to my own house but was really sorry to leave Dean Court and wished we could stay longer. My daughter also left some jewellery behind, the hotel rang to let us know and posted the item out to us as we were almost home by that point. Can't wait to stay again. I have been in customer service for 20+ years and this was 2nd to none.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear sandrawilks70 Thank you for your kind words, there is no better compliment I can read than when our guests mention our staff in such a positive light, I know just how important it is to deliver the highest level of customer service and I believe here we deliver this fantastically but it is only through the testimony of our guests that other people will take note so thank you so much for your observations and kind words, as somebody who works in a similar environment it is additionally comforting to read your comments. Coincidentally it was myself on the phone to you after you had checked out and hopefully by the time read the reply your daughter will be reunited with her jewellery. We look forward to welcoming you and your family back in the future. Kind regards Steve Bailey Deputy General Manager

"One night "

5
10/09/2017

We are regular visitors to York but have never stayed at this hotel before. We will DEFINITELY return!! Very welcoming staff, quick and easy check in, lovely spacious bedroom. Wonderfully comfortable bed for a great nights sleep. Overall this is a fantastic hotel in a fantastic location. Keep up the great work Dean Court

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear RobbieW1978 Thank you for your five star review. As a regular visitor to York it is great to hear that you have come across our hotel and would look to return, If you call the hotel directly and mention the dates of this previous stay then we will try our utmost to allocate the same room if you wish, alternatively if you want some first hand knowledge of the other bedroom types available our staff are on hand to answer any questions. We look forward to welcoming you back again in the future. Kind regards Steve Bailey Deputy General Manager

"Don't look anywhere else for your stay in York"

5
10/09/2017

Excellent location with York Minster being your next door neighbour, very helpful and friendly staff, valet parking which is very convenient and takes the hassle out of parking. All tourist attractions are within walkable distance. Cannot ask for more.. However my only request and suggestion will be to work on the Vegetarian options for Breakfast menu. All the vegetarian options served in a typical English breakfast was mimicking meat like a vegetarian sausage and bacon which most vegetarians don't enjoy.. personally we definitely didn't :( Could you also please look into introducing something like an Omelette with a selection of vegetables which is very popular internationally wherever you travel, perhaps a selection of croissants and pastries etc to keep the selection more wider than what you currently offer. Pancakes may be.. Basically it will be good to have the traditional English breakfast and a few other things as mentioned above... something to consider ??

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear LoveTravel0908 Thank you for reviewing your recent stay at the Dean Court Hotel. I am pleased to hear that you had an enjoyable stay with us and your review title " don't look anywhere else for your stay in York" is very complimentary of our hotel. I appreciate your suggestions regarding our vegetarian options for breakfast, we do offer pastries, pan au chocolat, fruits, cereals and yogurts as well as the vegetarian bacon and sausages but if these meat substitutes are not too popular then we shall certainly discuss introducing a wider vegetarian range. Our chefs will whenever asked and wherever possible provide our guests with items not listed on our menu such as omelettes but if these were included on the menus initially then perhaps more guests would know that these are available. I will pass on your comments to our head chef and in the meantime thank you again for your kind review. Kind regards Steve Bailey Deputy General Manager

"Amazing Customer Service!"

5
07/09/2017

The one thing that really stuck out for me was the amazing customer service we received from all staff members. We were coming up from London to go to York races. We called the day before to see if it was OK to leave our bags and if there was a toilet we could get changed into. When we arrived to York we walked the short walk to the hotel. We went to reception and were told that they remembered our conversation and that they had tried to get one of our rooms ready. They checked us all in and had one of the rooms ready for us to get ready in. The rooms were lovely. The bed was really good too. I stayed in a room next to the lift but there was no noise at all from it. My room was facing the back into a little paved area where there was some air conditioning units. They were a little noisy but once the window was shut you couldn't hear anything. Checking out was easy. I will definitely stay here again the next time I'm in York.

"Good Position"

4
06/09/2017

This hotel is in a great location,easy walk to shops & hop on hop off bus .also close to coffee shops and restaurants.Room was clean ,bed was good although I thought the room was just about ready for a redo .We found staff very good ,excellent breakfast.

"Best location "

5
04/09/2017

Had a lovely stay here, the staff very pleasant and helpful. Our room was super , large room with very nice , roomy bathroom and view of the cathedral. We were extremely pleased with our stay here , enjoyed the breakfast. As an aside there was no A/C but did not need as weather cooler but would be a problem in warm weather. Some parts of the hotel are still in renovation. Would stay again and recommend the hotel

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Gillian W, Thank you for you great review, I am so pleased that you loved all aspects of your stay, your recommendation and that you would stay again. As the hotel is a Grade 2 listed building we are not allowed to air conditioning as we are not allowed any exterior holes-(to vent the air), however we have several portable units as we know our American friends love their A/C especially from Sunny California. I trust you had a great stay in the UK and a safe trip home, and lets hope we see you again when visiting these shores. Kind regards Simon Murphy General Manager

"One night stay"

5
24/08/2017

Late booking got us a very nice double room on the third floor over looking the minster, if you put your head out the window. The room had everything we wanted including a nice modern looking bathroom. The shower was ok and the tv had all the freeview channels.A fan was the only air con but it was enough on our stay. Staff at reception were top notch and made us feel welcome. We only had a coffee and an over done tea cake in the light bite cafe and no other meals.We were pleased with the hotel and would stay again and try its restaurant.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 122david77, Thank you for a lovely 5 out of 5 review, I am so pleased we were able to accommodate you at the last minute and you enjoyed your stay, sorry the tea cake was over done. Glad you will stay again and try our restaurant- table 9! See you soon. Kind regards Simon Murphy General Manager

"Truly Exceptional Staff"

5
23/08/2017

Stopping over for a weekend I must say how exceptional the staff are at the Dean Court, they're attentive, helpful, extremely pleasant and cant do enough for you while stopping with them. The hotel is in a perfect location for York Minster/Shambles, valet off-site parking at £18/24hrs was great, rooms have been recently been refurbished to an outstanding standard, all in all a gorgeous place to stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Matt72, Thank you for such a wonderful glowing review, I am so pleased that you thought my team to be "exceptional" I do! and my newly refurbished rooms to be outstanding. Not like the last reviewer! Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Needs improvement "

3
20/08/2017

Expected more given the reviews. While it is very well located, the rooms leave a lot to be desired. Our room (62) we were told was refurbished. I can only imagine what it might have looked like before. End tables on either side of bed are worn. Carpeting very unattractive. Given the size of the rooms (relatively small) there should have been smaller furniture. Pillow does not smell good. Heavy covering and no sheet option only despite the fact that room is relatively warm and there is no air conditioning.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear effieQueens_NewYork, Thank you for your feedback, I am saddened to read that you felt we need to improve, I suppose every one has a different expectation and ultimately what they want out of a stay! However as you quite rightly point out other reviews would contradict your comments- especially about our newly refurbished rooms. I am a little bemused how you can comment on other rooms when you only stayed in 1! Sheet only options are available 24 hours per day, did you ask? I trust you had an enjoyable vacation in the rest of the UK and as safe journey home and lets hope we may see you again when next visiting our great City. Kind regards Simon Murphy General Manager

"Fantastic location, Will definitely be back!"

5
17/08/2017

Amazing hotel, met by welcoming staff, we had our luggage taken up to our room. It was a family room which had a separate room for the kids! Great bathroom, a mini fridge and great supply of biscuits! The breakfast was lovely and you got a view of the Minster while eating. We had a great stay at this hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Womle2008, Thank you for such a wonderful review, I am so pleased that you and your family thought our hotel amazing, and you all had a great breakfast whilst looking over to the Minster. Lets hope as you said we see you again soon? Kind regards Simon Murphy General Manager

"Charming hotel in great location "

5
16/08/2017

The Dean court hotel offers a great location, due to availability we were in a cosy room which obviously was small, however given that we were out seeing sights and it was only a two night stay we did not feel impacted. The room had all the comforts we expected and a nice updated bathroom. The Staff were outstanding and nothing would be a problem, as it was a smaller room the porter was most concerned that we use the fan or request a cooler if we felt uncomfortable. We did not need to. The bar and restaurant down stairs were good doing a great breakfast and offering a good menu. After a day of exploring York all attractions are within comfortable walking distance it was wonderful to sit in the bar looking across at the Minster and downing a pimms. This hotel offers off site valet parking at a cost.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Hillite7, Thank you for such a glowing review, I am so glad you liked your stay and my staff were outstanding ( they must have a good leader) !! I trust you had an enjoyable visit to the UK and a safe journey home and lets hope we see you again when visitng these shores. Kind regards Simon Murphy General Manager

"Always good "

5
15/08/2017

Second stay at the dean court. I seriously would not stay anywhere else in York. The location is perfect as it's just outside the minster. The staff are friendly. There is valet parking and they allow u to keep the car there until u leave so although we stayed one night we arrived at 10am and left the following afternoon. You can also leave ur luggage there too. My only complaint was my poached egg tasted of vinegar but I told them and they where willing to rectify. It was my choice not to have another one. Yes it is a noisy place at night but! There are double glazed windows that would help. Can't wait to return to enchanting York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Rebecca L, Thank you for such a wonderful review, I am so pleased that you both loved your stay and you would not stay any where else when visiting York. Glad you liked our valet parking service. See you again soon for your third visit. Kind regards Simon Murphy General Manager

"Excellent Location, helpful front desk"

4
14/08/2017

The many positives about this place are the location (can't get closer to the Minster) and very helpful front desk staff. The remodelled rooms are lovely. Ours looked right out on the Minster and a pub. (which did make it a little noisy) The 4 star is because we were travelling as a group and the other room had not been refurbished, and was less than expected, especially for the price. Be sure to ask which room when you make reservations. Our room was also quite hot. However, very comfortable beds, large room. Love the basket with locally made jams- nice tough.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Janeyd, Thank you for your recent review, I am pleased to read that you enjoyed your stay but your friends rooms was not as expected. From you TripAdvisor code name i cannot tell which rooms were allocated, to you and your friends. Glad you liked our home made jams (so i know your room was at least a deluxe room- which we have 6 off) our comfy beds and my helpful friendly staff. Lets hope we see you again soon? Kind regards Simon Murphy General Manager

"Fabulous Stay"

5
12/08/2017

Stayed in room 17 (one of the suites) for one night on our wedding anniversary.The room is stunning. Facilities in the room are second to none. View of the Minster wonderful. The bed is just enormous with quality bedding. A fabulous night's sleep! Breakfast was equally impressive - vegetarian breakfast and kedgeree - delicious. All the staff were so helpful and could not do enough for us. Surprise gifts left in the room on our arrival - thank you so much to all the Dean Court team. A perfect stay!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Gary M, Thank you for such a glowing review, I am so pleased you liked room 17 it is a beautiful room and has the most amazing view of York Minster, the bed is a super king size! Glad we helped in making your wedding anniversary so special (you old romantic) and lets hope we see you again soon, dont leave it another year ! Kind regards Simon Murphy General Manager

"Excellent location and service"

4
10/08/2017

Stayed for 4 nights with family (parents and 3 girls) We had a double and and family (5) room for the girls Our rooms (both the double and the family) were very spacious and clean. It was particularly good for the girls who had plenty of space in their family room Location is top notch: Right by the Minster! What a view!!! Breakfast was good but could have been better if offering fresh vegetables, salads and cheese at the buffet (consists mainly of pastries, cereals and juices) beside the cooked meal All in all, we were very satisfied and recommend

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Yoel B, Thank you for your review following your 4 night stay with your family, I am very pleased to read that you loved your allocated rooms, our fantastic location and breakfast was good. In 30 years of been a hotel manager I have never served vegetables or salads at breakfast, it may be a cultural thing, just to point out to any readers of this review, we do have Yorkshire Ham, local cheeses, fresh fruits, dried fruits, mixed fresh fruit salad, figs soaked in early grey, homemade yogurts as well as the other items described in Mr Bs review. Thank you for your recommendation and we hope to see you again when revisiting York. Kind regards Simon Murphy General Manager

"Over-priced to the point of cheeky!"

3
07/08/2017

Great location next to York Minster. Lovely, friendly, energetic staff who can't do enough to help. BUT... Paid £340 for one night (without breakfast) for two pokey rooms, one really horribly dark and dingy. Extractor fan not working in one, shower hard to operate in the other. Barely room for the bed in both. Upstairs landings and corridors look tired and in need of a face-lift. Cooked breakfast very lacklustre - poached egg overcooked and plonked on plate, toast from bog-standard sliced white loaf (ditto), mushrooms that might or might not have come out of a tin. Really? For £170 a night?

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Dannylovespebs, Thank you for your recent review, I am sorry that you felt your rooms were over priced, assume you knew the price when you booked and went on line to "look" at what you were paying for? Once again i can now only apologise if you felt chef had "plonked" your poached egg on your plate- I can only assure my chefs place items on a plate-not plonk ! Mushrooms are freshly delivered "fresh" daily and are certainly not tinned. On a brighter note I am pleased to read that you found my team friendly and energetic and of course the location unbeatable. Lets hope we see you again, if so please contact me directly and i will assist with your room allocation. Kind regards Simon Murphy General Manager

"Excellent Hotel - Brilliant Location"

5
07/08/2017

After a number of visits to York and staying in various hotels I finally found the Dean Court, I have now stayed there on 4 occasions. The staff are warm and friendly and have always made me feel welcome. The rooms are comfortable and if you are staying in one of the rooms at the front of the hotel the view of the Minster is second to none. Parking in York is at a premium, but if you stay at the Dean Court they provide you with a parking service, When you arrive they will take your vehicle and park it safely. When you need it again give them 5-10 minutes notice and they bring your vehicle to the front of the hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Ipstokes, Thank you for such a wonderful glowing review, I am so pleased that you thought our hotel to be excellent with warm and friendly staff, 26 of our rooms overlook the front- Minster ! As you quite rightly state car parking is a challenge in York and expensive, hence as we have the best location in York- the down side is their is no long stay car parking near the hotel, so we offer a valet car parking service (as you correctly describe). Lets hope we see you again soon when revisiting our great City. Kind regards Simon Murphy General Manager

"Great location. Even better staff"

4
07/08/2017

First the "down side." Avoid room 10....small cramped and hot. Staff brought us a small portable air conditioner. We upgraded to a better room the next am ....night and day difference! First class and friendly staff from the minute we got to the curb to when we left. Hotel is directly across from the Minster in the heart of the old city. Breakfast was excellent.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear John S, Thank you for your review, I am sorry you did not like room 10, one of our small cosy doubles, yes sadly we do not have air conditioning in any of our bedrooms- Grade 2 listed building restriction. Hence why we have bought portable air con units for guests that request them, usually our American friends who are used to air con in their homes. I am glad you liked your second room and that you found all my team to be friendly and you loved our English breakfasts. I trust you had enjoyed the rest of your stay in the UK and had a safe journey home back to Texas? Lets hope we see you again when back in England. Kind regards Simon Murphy General Manager

"Excellent friendly hotel"

5
06/08/2017

We stayed here for a short break to celebrate my elderly aunt's birthday. I expected an impersonal, clinical hotel which we had chosen mostly for its location, but it was really lovely, the staff were wonderful, kind and thoughtful. We didn't eat evening meals here but the breakfasts were very good. We will be back!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lelogthecat, Thank you for your excellent review following your break with your Aunt. I am so glad you found my staff to be wonderful, and kind- they do try! and you loked our breakfasts. Lets hope we see you both again soon? Kind regards Simon Murphy General Manager

"Well looked after"

5
02/08/2017

This was an excellent base for a visit with 3 generations to York. Staff friendly and helpful. Great that we could store bags on arrival and after checking out to allow more exploring. Breakfast selection good. Would certainly return.

"Great hotel! Excellent location! May 2017"

5
01/08/2017

Traveled from Texas to York in May 2017 and could not have been more pleased with this hotel! The location is excellent being right across the street from York Minster and only a short, walking distance from the train station. My son is in the military in the UK and It was my son and daughter-in-law's wedding anniversary and they are expecting their first baby so I wanted it to be a special trip. I contacted the hotel, explained the occasion, and asked if they could reserve them one of the rooms across from York Minster. They were so accommodating and their room was beautiful and they added a box of chocolates (made right there in York) for them to enjoy. Our room was also very nice and quite large with wonderful bedding. We included the breakfast option for our pricing and I must say it was delicious! There was a large array of items available on the buffet in addition to ordering a full English breakfast from the menu. Well worth the money. My husband I would like to visit York again and plan to stay at the Dean Court Hotel. I highly recommend this hotel and feel confident that you will enjoy your stay there.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Tammy r Thank you for taking the time to review your visit to the Dean Court Hotel, it is fantastic to read that you had such an enjoyable stay with us. It is also pleasing to hear that your son and daughter-in-law enjoyed their time during their special occasion and enjoyed the extra touches we try and put in place. Please pass on our best wishes to them for the arrival of the baby and indeed congratulations to all the family. We look forward to welcoming you back to the hotel in the future and please contact the hotel directly to ensure that your next visit is as enjoyable as your previous visit. Kind regards Steve Bailey Deputy General Manager

"Nice hotel for a break"

4
31/07/2017

My husband and I stayed here in June. Our room was in the smaller of the two buildings that are joined together to make one hotel. I heard that they were updating some sections of the hotel. The lobby area was very nice looking, as was the bar and restaurant section. Our room was nice, but wasn't updated (yet?). The people at the front desk always greeted us when we passed them on our way in or out - they seemed very friendly and helpful. Our room was small and simple, which was fine for our needs for a few evenings. It was a bit warm at night, but they provided a fan (no air conditioning was available) which helped a bit. My only issues with the hotel would be: our room was decorated fairly well, but our wall paper was peeling off in some areas. It could use a bit of updating or at least fixing. And, the glass door on the tub/shower was not sealed properly at the bottom (the seal came off quite easily) which meant we had a small lake on the floor when we took a shower. We kept an extra towel down to stop it from flooding. Overall the hotel was very nice and I would recommend it to someone who, like us, just needed a nice place to lay their head in between site seeing.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jessielyse Thank you for taking the time to review your recent stay at our hotel, I am pleased to hear you had an enjoyable stay with us and would recommend our hotel to others. I do appreciate your feedback and this will allow us to attend to the seal on the glass door straight away. Hopefully if you do return to us we will be even further on with our refurbishment plans and of course our friendly and helpful staff will be on hand should you require anything at all. Kind regards Steve Bailey Deputy General Manager

"Location! Service!"

5
30/07/2017

This was our first hotel stop after leaving St.Andrews, Scotland and the location of this hotel in York is excellent. Right across the street from the Minster and at the head of several streets leading into the interior of York. A short walk in any direction gave easy access to the York attractions. Food & service in the hotel restaurant was very good.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Hounka, Thank you for you lovely review following your English trip! I am so pleased that you loved our location, food and service. Lets hope we see you again when next visiting our fab City? Kind regards Simon Murphy General Manager

"Nothing is too much trouble"

5
27/07/2017

Very close to York Minster, in fact our room overlooked it. Central York, easy to get anywhere, valet parking service which is a luxury in a city where parking is limited (park & ride available) The thing that makes this hotel is the friendly helpful staff. There are plenty of staff available and nothing is too much trouble. Lovely and varied breakfast, and we had a great lunch too. The bar staff went out of their way to produce the cocktails we fancied before heading out into the city for the evening. Will definitely stay here again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lesley W, Thanks for such a lovely review, I am so pleased that you enjoyed your stay and you found my team so helpful and friendly. Our private car park- valet service is a real bonus to the hotel (though very expensive for the business to run) but so good that we can offer car parking in an area so close the Minster - which has none ! Glad you liked our cocktails, lets hope you do not leave it too long before you come back to try some more flavours ? Kind regards Simon Murphy General Manager

"Wonderful, genuine service. Could not fault it."

5
26/07/2017

Stayed for 2 nights on a city break with my husband. We walked from the station as it is only a 7 minute walk, actually it is just a short walk from everything! From the moment we arrived at the front door we were given such incredible, friendly and professional service we felt so relaxed and comfortable. We were a little early for check-in but rather than make us wait the Receptionist called housekeeping to check if our room was ready and then personally escorted us to our room pointing out features etc on the way. Our room, No 27 was stunning. Spacious, beautifully decorated and spotlessly clean. Everything you would expect from a deluxe room was there and then extra little touches like a gift of local jam just lifted it to super status. 'Things' are very nice and there was no scrimping but, for us, what made our stay so good was the friendly staff. Every single person greeted us as we met, checked we had everything we needed and simply took the time to care, and it was genuine, not a prepackaged Customer Service training manual response.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear mooremob, Wow what a "wonderful" review, I am so pleased that you loved room 27, it is one of my newly refurbished rooms and all it has to offer, and that my team made it extra special, they are all a real credit to the hotel and I thank them daily, ( well may be not all of them everyday) ! I am very fortunate to work in a business that has the best location in town,with 23 of my bedrooms and all our public areas all having great views of the iconic York Minster and the surrounding streets. Lets hope we see you again when next visiting York? Kind regards Simon Murphy General Manager

"Good Hotel next to the Minster. "

5
26/07/2017

I stayed at the Dean Court Hotel for a few days. The hotel is right opposite the Minster. The staff were mostly friendly and helpful. The food in the bar was delicious, I cannot say anything about the food in the restaurant as I mainly ate in the bar. One thing I really liked was that they had Classic FM on the television. The Hotel also offers a free gift of fruit pastilles and jelly babies which I thought was a nice little touch. I had room 52 the lift up to the room was so small that only two people could fit in it. Also the door does not open automatically, you have to push it. There was another lift (a proper lift) up to some of the other rooms, but you cannot get through from that lift to your room. I will definitely be staying here again if I am in York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Robert3856, Thank you for your very kind review, I am glad you found our bar food delicious, you must really try our restaurant next time- equally as good. Yes we do have possibly one of the smallest lifts in the world- which services 10 of my bedrooms, rooms to the first and second floors, one of the constraints of fitting a modern lift into a 150 year old Grade 2 listed building. Pleased you liked our sweets which are supplied by a local Yorkshire company and that you will be returning to us if you get the opportunity to visit York again. Kindest regards Simon Murphy General Manager

"They don't care"

2
24/07/2017

Firstly the good news - food is good, service mediocre. Bad news - in summer its hotter than hell and they don't care. I have no problem that's it's an old hotel, a bit rundown so no air con. But there is stuff they could do - 1) lag the hot water pipes so you have not got mini radiators running all over the hotel 2) stop the window rattling all night 3) supply a sheet instead of a massively thick duvet. All these basic things were done by premier inn at my previous night stay in equally hot weather in a room without air con. On top of that they could then give the rooms a bit of a clean. I don't recommend the dean court if you actually want to sleep.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Cleogreen Thank you for taking the time to review your recent visit to our hotel. I am disappointed to read that you did not enjoy your stay and absolutely gutted to read that you think we don't care. Its precisely the reason why so many of our guests do return because we care so much, the lengths we go to in ensuring that our guests have a great experience has been commented on so many times and forms part of the ethos of the hotel. Perhaps we can tackle the issues that an old building like this occasionally experiences in a better and more practical way and try and offer better solutions, your suggestion of replacing the quilts with sheets is a fair point and under discussion currently. We do say to all of our guests that they only need to call down if they have any issues and previously a few guests have called down to ask for sheets rather than quilts on the extremely hot nights. A big part of me wishes that we could replace the windows into more economical and practical windows to enhance the guests comfort but we are not allowed to change them due to the building status but again it does not mean that we do not care, it is something we are not allowed to do. Regarding your comment about the rooms needing a bit of a clean, this is the first time in years I have heard someone mention that about our rooms, although sometimes when a guest is upset about one element of their stay it is typical that other elements can be exaggerated to add more weight to a statement and I would guess that is what is happening here. I dare say your experience will not see you returning to the hotel and for not meeting your expectations I do sincerely apologise, I really am sorry that you felt like we just didn't care, I assure you this is not the case. Kind regards Steve Bailey Deputy General Manager

"Overnight stay "

5
22/07/2017

We were visiting York for a wedding. We booked this hotel as it was well situated for the wedding venue and reception and over looks the Minster. we asked if we could check into our room early as we needed to get ready. They were really helpful and accommodating. Our room was a small double but it had a large bathroom. It was very clean and comfortable. We paid for valet parking which was very reasonable and convenient. We didn't eat in the hotel but the bar and restaurant looked nice. The staff are very, very friendly. I would recommend this hotel and if in York again we'd stay here.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Kirstie B, Thank you for 5 out of 5 review, I am so pleased that you chose us as a base for the weeding you were attending, ( just nearby) ! and that we were helpful and accommodating and you will be recommending us to friends. Lets hope we see you again when revisiting our great City for any other occasion. Kind regards Simon Murphy General Manager

"Good hotel, brilliant location"

5
20/07/2017

Spent three night's at this splendidly situated hotel in the centre of York just opposite the Minister. We occupied a refurbished cosy double room at the back of the hotel. Small room but adequate.. staff very welcoming and friendly the restaurant staff particularly so. The hotel location is a big plus, walking distance from the railway station about seven minutes, fantastic pubs nearby and so many restaurants to choose from. We always try somewhere different every time we visit York which is often.. would definitely stay again maybe pre Christmas.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Eric W, Thank you for your "brilliant" review, i am so pleased that you loved the hotel, our location is the best in the City, next to the Minster and as you rightly state 10 minutes from any where else. Suggest you book sooner than later for a pre Xmas trip as December is one of our busiest months- York Xmas market !! Kind regards Simon Murphy General Manager

"Birthday Treat"

5
20/07/2017

Stayed overnight at this lovely Hotel for a Birthday treat. The Hotel is only yards away from York Minster. The reception area's , Bar and Restaurant are lovely , the room we stayed in was a good size , tastefully decorated , the bathroom was immaculate as was the room , big TV and DVD player , small Drinks Chiller , Safe and everything else you would need . The breakfast next morning was lovely , the service First Class , and the Bonus of sitting looking at the Minster , Everything was perfect , Very Well Done to all the Staff , for making my short stay a night to remember

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear David N, Thank you for such a lovely review, and once again a belated Happy Birthday. I am so pleased to read that you loved all aspects of your stay, which helped towards a memorable birthday treat. Lets hope we see you again for next years birthday if not before, theirs always an excuse to visit our great City. Kind regards Simon Murphy General Manager

"Superb location, clean rooms and friendly staff"

4
15/07/2017

We stayed her for just one night on a short city break. We arrived way before check-in time, but got a warm welcome. We could leave our luggage in a secure place and when we arrived in our room, the luggage was already there, great service! The rooms are clean, not too spacious but not small either, but can be fairly warm. Our room had a view on York Minster and was a bit noisy due to the pub across the street. At 8 am sharp, the bells of the Minster woke us up, nice! We would certainly stay here again when in York.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Edith S Thank you for your review. We are all pleased at the hotel to hear that you had an enjoyable stay with us and would look to stay with us again. 23 out of our 37 rooms are front facing and whilst they do offer pleasant views the rooms some of our guests can sometimes hear some external noise but it is nice to know that this did not detract away from your enjoyable experience. We look forward to welcoming you back to the hotel in the future., Kind regards Steve Bailey Deputy General Manager

"Convenient, friendly, fantastic"

5
12/07/2017

Brilliant location, right opposite the Minster, but not disturbed by bells. Fantastically friendly and helpful staff and a really good breakfast. Couldn't ask for more. (And now I need to add more text to clear a stupid arbitrary limit.)

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 737A_M Thank you for taking the time to leave a review after your stay at the Dean Court Hotel, Its great to hear you enjoyed our breakfasts and found our staff to be helpful and friendly. We hope to be able to welcome you back to the hotel in the future. Kind regards Steve Bailey Deputy General Manager

"AVOID room 10 - Other than that, it is wonderful."

5
12/07/2017

The location is incredible, the staff are absolutely superb, the food is wonderful, the decor is great. The only reason this review isn't a 5 (you will see that I changed it to 5) is because we were put in room 10 which is a noisy room due to it's location at the top of some stairs, with a fire door that woke us up every time it was opened/shut. It also has no view (that isn't really an issue!) and a noisy air con unit (not sure what it was?) outside that seemed to go into overdrive at 3am and woke us up for 10 minutes until it stopped. We didn't complain which is probably because we only realised that it wasn't great to sleep in when we were in bed. Other than that, we loved the hotel and will 100% be back next year but for longer. I changed the review to 5 because everything else was to such a high standard. It deserves it. Thank you

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Chris J Thank you for reviewing your recent visit to our hotel, I am pleased to hear that you had an enjoyable stay with us and are looking to book again for next year. To assist with your room allocation and for in depth knowledge of all the rooms be sure to book direct with Dean Court Hotel and our staff will be happy to assist. Kind regards Steve Bailey Deputy General Manager

"Perfect York location"

5
11/07/2017

Ideally situated just a stones throw from the Minster (great view from our room), the Shambles and the historic quarter within York walls. Friendly and professional staff and very comfortable rooms. Valet parking service was very useful.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear echo481, Thank you for your very nice review, most of our 37 bedrooms do have the most amazing view of York Minster, you can walk to nearly anywhere in the City within 10 minutes, the down side is that we have no on site car park, which us why we offer the valet car parking which we believe is excellent value for money, your car is safely parked in our off site secure car park, no having to find and expensive council car park- especially if here for a couple of days. Glad you found your room comfortable and my very friendly and professional staff, lets hope we see you again when revisiting our great City. Kind regards Simon Murphy General Manager

"A wonderful position to stay in if visiting York."

5
11/07/2017

Excellent position across the road from York Minster and just a short walk from the centre of town. Car is parked by hotel staff and is charged by the day. Staff were all cheerful, helpful, knowledgeable and happy to help in any way they could.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear alanY8511QX, Thank you for your wonderful review, I am so pleased that you enjoyed your stay and that my team were happy to help you in any way they could.Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"40th Wedding Anniversary "

5
07/07/2017

My wife and myself booked this Hotel for 1 night to celebrate our anniversary. We were not disappointed the room we had just been renovated.The food was excellent and the staff were very friendly and welcoming. The porter Frank was very good showing the facilities in our room and moved our car to the Hotels car park. We will certainly recommend this Hotel to our family and friends.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear John M, Thank you for your very nice review, and once again many congratulations on your 40th wedding anniversary. I am pleased that you found our food to be excellent and my team very friendly, Frank is a great asset to the hotel and is such a genuine nice gentleman. Thanks for the recommendation and lets hope we see you again soon? Kind regards Simon Murphy General Manager

"Great location!!"

5
04/07/2017

Literally with a view of the Minster from our window, very friendly staff, car park is away from the hotel but the car is parked and brought back - all worked well. Comfortable lounges for a late night bottle of wine.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mike G, Thanks for your very nice review, I am pleased to read that you liked all aspects of your stay,including my friendly team and our valet car park service, lets hope we see you again soon? Kind regards Simon Murphy General Manager

"Very accommodating during a hard time"

5
02/07/2017

During June we were unfortunate enough to have a family emergency and had to travel to York. The entire staff at Dean Court Hotel couldn't have been more helpful and understanding. They couldn't do enough to help ensure we had enough rooms for all family members and made sure that we were well catered for. Couldn't fault the hotel at all and would definitely visit the hotel again if we were to visit York. Thanks again. Jeremy Thomas

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mr Thomas, Thank you for such a wonderful review about my team. We all hope that your mother is recovering well for what must have been a great shock to you all at the time. I am just so glad that my front office staff reacted quickly and were able to assist where necessary. We all look forward to your and the family's return visit. Kind regards Simon Murphy General Manager

"Fantastic Customer Service!"

5
30/06/2017

We ended up in England during the hottest weather in 40 years. The hotel is not air conditioned, which we knew when we booked. Not many of the old buildings have AC, which is totally understandable. However, they put us in a room on the top floor, which is basically the attic. The room faced west, and we could only open the window about two inches. There was a portable fan, but it was unbearably hot. I went to the desk and asked if we could change rooms. They told us that they had no other rooms that night, but as we were staying four nights, perhaps we could get another room the next day. They brought up an evaporative cooler, and that helped a bit. The next day, they said they would move us into a new room. We went out sight seeing, and when we came back, they had upgraded us to a BEAUTIFUL suite that had recently been redecorated. The York Minster was literally out side of our window! It was so lovely! This hotel has wonderful customer service! Thank you, Dean's Court, for treating us so well. We will definitley be back!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear ArtLitTravel Thank you for taking the time to write a review after your recent visit. We certainly did have some hot weather a week or so ago and as you have said regrettably we do not have air conditioning, I can fully appreciate that some of our rooms do get warm during very hot weather and we will wherever possible provide extra cooling or change rooms if this is a better option and I am pleased to hear that deluxe room you were moved to the following day was welcomed. It is also fantastic to hear you compliment the customer service in such a positive way and we look forward to welcoming you back to hotel again soon. Be sure to book directly with the hotel to talk about room allocations. Kind regards Steve Bailey Deputy General Manager

"Lovely Weekend"

4
29/06/2017

Visited York for a long weekend with my partner and stayed at the Dean Court Hotel, we chose this hotel because of it's close proximity to York City Centre. On arrival we handed over our car keys as we had booked the Valet parking, nice to be able to relax in the knowledge that the parking of the car was under control. We were shown to our room, and once in our room we were able to relax. The room was extremely comfortable with a very large bathroom and a great view of the Minster. As the hotel is directly opposite a Taxi rank, we did suffer from noise during the night after Pubs/Clubs kicked out. I understand this is something that the hotel are working with the local authorities about, but this is something that could have been mentioned. We purchased some ear plugs, which seemed to do the trick on the other nights. We had dinner in the restaurant on the first evening, a lovely meal with very attentive service. The breakfasts were generally very good, apart from Sunday. Everything seemed a bit chaotic and disjointed, we had to ask for our cooked order to be taken and once it arrived, certain elements were overcooked/hard as though they had been left under hot lights for a while. Overall, a wonderful stay in a very comfortable hotel, and would definitely stay there again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear TravelBaggy, Thank you for your "lovely weekend" review, I am so pleased overall you had a wonderful stay in our comfortable hotel, enjoying our valet parking service, dinner and your extremely comfortable bedroom with its fantastic views of York Minster. Sorry for the disjointed breakfast service on the Sunday morning, not like my guys to not get it right, (your review has been shared with them). The taxi rank causes some noise issues for some guests, we have 26 rooms that overlook the front - the majority of guests do not hear any noise and comment what a wonderful nights sleep they have, everyone has a different expectation and experiences things differently, (thats what makes our job so interesting), we help to pay for taxi marshals on a weekend to try and control the taxi que! Glad the taxi noise and Sundays breakfast will not put you off staying again and we look forward to welcoming you back soon, may be a rear facing room overlooking the residents gardens, which are a lot quieter,but not that view of York Minster! Kind regards Simon Murphy General Manager

"Poor treatment"

1
26/06/2017

If you see most of my reviews here I am mainly positive unless my experience is terrible. This one is horrendous. It should receive a zero. I have had a double room booked for months for 2 nights. I checked in yesterday for 2 nights. They actually had an extra room so I took it so my mom and I didn't have to share a room. We have been looking forward to a wonderful trip because she lost her mother last week before we left for vacation. Had a driver pick my mom and me up this morning for a lovely tour of Yorkshire. When we were dropped back off at the hotel, I asked about laundry that I had Sent out to be cleaned and was met by a manager saying my reservation was for one night and they had taken it upon themselves to pack our rooms. I travel for a living and for holiday and have never had this happen. The reservation is for 2 nights. My telephone numbers are on my luggage. I asked could they have not checked my reservation before packing my room? They had my credit card on file. How about charge me another night IF there is a problem. Call the touring company and check the reservation. Their response was "we thought you left and forgot your things". No!! Traveling to the U.K. From the US, I highly doubt I would forget 5 bags, a sleep apnea machine and gifts purchased. Not only did he only blame me and my touring company instead of trying to make everything right, he acted like an arrogant narcissistic. The night we checked in I asked the man at the front desk if they had laundry service. He said yes there would be pick up Monday and it would return Tuesday. I said that may be really close and he responded "oh yes you check out Tuesday" hmmmmm. Lies lies lies. I think they wanted to give my front facing room to someone else or could have charged someone else more money for the same room. I highly recommend to anyone NEVER STAY here unless you want to be without a room.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear TripAdvisor reader, This review is inaccurate in so many ways, I have asked the reviewer to contact me directly, to discuss the content of her review, as my reply will contain personal information between the hotel and her booking agent in America who clearly did not book this guest correctly into the DCH. I also find her review offensive and rude about my deputy manager who is certainly none of the things this reviewer has posted, hence I have also asked TripAdvisor to remove this review. I am all for freedom of speech, but to post information that is incorrect is just not right. Kind regards Simon Murphy General Manager

"In the centre of everything in York"

4
26/06/2017

Fantastic location, friendly staff and nice rooms. Air condition would have been an extra asset but as I have understood this is a listed building and making necessary alterations to the fasade is not allowed. We are planning to bring a bigger group of friends (16-18) back next June and that alone should prove how satisfied we were with our recent stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear turist51, Thank you for your very nice review, yes my colleague is correct our Grade 2 listed building status does not allow us to have our bedrooms fitted with air conditioning units- we have approached many A/C companies and the City Council. Please do not hesitate in contacting me directly [email protected] to discuss your requirements for your next trip in June 2018. We look forward to welcoming you back then. Kind regards Simon Murphy General Manager

"excellent"

5
26/06/2017

stayed here with my partner overnight it is in a great location opposite the minister and the rooms are lovely and have everything that you need from shoe shines to hairdryers and are immaculate i would definately reccomend this hotel i will definately be back soon.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Denise B, Thank you for your excellent review, I am so pleased to read that you thought our rooms immaculate, and for your kind recommendation. Lets hope we do see you again soon as you hinted! Kind regards Simon Murphy General Manager

"special birthday weekend"

5
26/06/2017

We recently stayed with a group of friends.The service from all members of staff was excellent.We had booked a superior room ( no 61) which was very spacious and clean.It has a great view of the Minster and is above the side street but we had no problem with noise.The bed was very comfortable.We had breakfast which was very good and as there were 10 of us we were given a big table in a side room which was really lovely.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Pat M, Thank you for such a lovely review- and once again Happy Birthday!. I am so pleased that you and your friends all had a great weekend with us, even having your own private dining room for breakfast. Room 61 is one of our newly refurbished rooms and has received lots of great compliments not only on its view of York Minster from the large bow windows but its design, layout and colour scheme. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Unparallelled Customer Service"

5
22/06/2017

We booked a wedding here at the beginning of June and attended with a large group of family and friends. We chose the hotel due to its wonderful location. We had orginally turned up on spec and were greeted by Steve Bailey who could not have been more helpful. He spent a great deal of time with us and left us with no doubt that we had to use this place as our venue. We were not disappointed! Steve continued to liaise with us to ensure that everything up to the big day was planned and ran smoothly. The room we had was fabulous, overlooking the Minster. We held the wedding breakfast during the afternoon in the restaurant. The food was pure quality and the service excellent. The customer service at this place is second to none. Every staff member we encountered went out of their way to make sure that we felt special and welcome.This also extended to paying attention to the youngsters within our party. I have never experienced such a personal touch at a hotel. I would not hesitate to recommend this place to anybody and would jump at the chance to visit again!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Helen W, Thank you for such a fabulous review and once gain many congratulations on your wedding. As you know Steven is my Deputy General Manager and as he is, all my other team members are true assets to the hotel, they all genuinely do want to deliver the very best service they can. We do pride ourselves on our personal service which we receive great reviews on, in fact Frank one of my front of house porters has been shortlisted from 145 entrants to the final 5 at the Make it York - outstanding customer service award at the annual award dinner. Thank you for your recommendation and we all look forward to welcoming you back soon. Kind regards Simon Murphy General Manager

"Great Hotel"

5
22/06/2017

This will have been my 3rd stay at this hotel and it gets better. I go to York at least twice a year with my sister for an overnight stay for a sightseeing/retail therapy visit, this hotel is perfectly situated for both. The staff are very friendly, polite and professional. We ate in the restaurant on the evening, the menu is very good and also reasonable. The food is extremely good. The rooms are all spacious and very comfortable. The renovated rooms are lovely and just that bit nicer than the ones that haven't been done yet as you would expect but they are still nice. On the whole a very nice stay and I will stay again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear DurhamAlibali, Thank you for your wonderful review following your 3rd stay- great TripAdvisor name !! I am so thrilled to read that you liked all aspects of the hotel, and will be returning for that 4th visit. Kind regards Simon Murphy General Manager

"Super"

5
20/06/2017

Travelled up to York for an overnight stay. Spotted this hotel on my walk into the centre of town. Liked the look of it, so went to reception to see if there was a vacancy for that night. Reception staff very friendly and helpful. I stayed in a smaller double room. Really lovely, tidy, clean, bathroom modern, excellent water pressure. Complimentary bottle of water, tea, coffee in the room. Bed very comfortable, slept soundly. Breakfast delicious, continental and hot items cooked to order. Great location too.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Sport_taxi, Thank you for such a "SUPER" review, I am so pleased that you liked all aspects of your stay, and when passing by "again" please stay with us. I trust you have an enjoyable trip to the UK and a safe flight home. Kind regards Simon Murphy General Manager

"Gerry C"

5
19/06/2017

Just returned from 7 amazing days days at Dean Court.Cannot complement the staff enough ..nothing was too much trouble and so appreciated the wonderful surprise they treated me to on my birthday.stayed in room 61 which had the most spectacular Minster view.A Special mention and huge thankyou to the "Dynamic Duo"..Bosco and Ronni who made the fabulous breakfasts even more special with their attentive friendly service and wonderful smiles..a great asset to the hotel and hope they are still doing their thing next time we visit...rebooked already...yes it was that good...so thanks once again for making our stay such a joy.Gerry C

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Gerry C, Thank you for such a wonderful glowing review following your "extended" birthday treat. I am so pleased that you loved all aspects of your stay and of course the "dynamic duo" who I will pass on your very kind comments. Room 61 is a one of our newly refurbished rooms and as you say does have a fantastic view of York Minster. Look forward to your return visit. I also hope Ronny and Bosco are still both here as they are a great asset to the hotel. Kind regards Simon Murphy General Manager

"Lovely hotel"

4
18/06/2017

Visited here twice already this year.Excellent position and friendly staff.Valet parking is good.Have seen that some people think it is expensive I don't agree.Used to visit on train but that probably costs more and less convenient.Would like to have had a refurbished room.Visited 3 times last year and didn't manage it.Hoping for one when next visit later this year.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear AllyB103, Thank you for your very nice review, and I am pleased that you found the valet car parking service convenient and good value. Let me know when you are due to stay for your 3rd visit this year ( I cant tell by your TripAdvisor code name who you are) and I will try my best to offer you the right room allocation. Kind regards Simon Murphy General Manager

"Beautiful."

5
14/06/2017

My partner and I booked this hotel for our first trip to York, mostly because of the fantastic reviews we'd already seen and the fact it was right in the middle of the town. We were immediately seen to by the reception staff who assured us that there was a valet service (admittedly expensive but worth it for one night's stay) to prevent us from getting a ticket, and that my partner's car would be parked in a secure car park with high security, gates etc. The man who had taken the car also enthusiastically showed us around the hotel and to our room, where he then came in and showed us each and every component with a smile on his face. The hotel itself is very old and a little worn, but feels as though you've taken a step back in time. The decor downstairs is more modern, but the room remained quaint and cozy, and was wonderful to sleep in. Being able to stay in such a fantastic hotel really made the trip so delightful for us, and we will definitely be returning in the future. All my praise and love to the staff, they're all excellent.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear SophieJessica95, Thank you for such a lovely review following your and your partners first trip to York. Lets hope its not the last. I am so pleased that you found the hotel to be fantastic with excellent service from my team, see you again soon. Lets hope your fantastic review encourages other guests to come and experience us too. Kind regards Simon Murphy General Manager

"Michelle's 50th birthday stay in York "

5
12/06/2017

The hotel has one of the best locations in York. We have stayed in York many times as it is our favourite place to visit, we thought this time we would try Dean Court Hotel, this was a very good choice.The staff from arrival to checking out were all very friendly and helpfull, even left a birthday card and sweets in our room on Michelle birthday. We chose to use their valet parking and found this very good. I've seen some reviews commenting on the price, "I've parked in a secure public car park several times, walked 1/2 a mile to the hotel I was staying in then the same hassle on check out". This was more expensive than £18.50 a night, so i think this is very reasonable. I asked for a nice room with a view of the Minster and was not disapointed, our room was spacious, very comfortable and very clean. We chose to eat out on both nights we stayed so cannot comment on the food in the restaurant in the evening, but the breakfast was very good. All in all this is a very good hotel with fantastic location, friendly helpfull staff, lovely breakfast, spotlessly clean room and I cannot think of any reson why we will not return. Thanks very much Dean Court Hotel for a very enjoyable stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Andrew2312, Thank you for such a wonderful review, after your weekend celebrating Michelle's 50th birthday. I am so pleased to read that you loved your room, with its fantastic view of York Minster, that all my team were friendly and helpful, and you thought our valet car parking service was well worth the money. Your are right some guests initially baulk at the charge but in reality your car is safe in our private, lit, secure car park and you do not have the hassle of finding somewhere overnight for similar costs. Lets hope you dont think of any reason not returning and we see you again soon. Kind regards Simon Murphy General Manager

"Lovely Hotel"

5
10/06/2017

This was our first visit to York - and as my husband has recently bought a new car the priority when booking our hotel was the car parking facilities!!! This hotel is lovely - the staff very attentive, professional and very friendly...............especially Frank. Frank took charge of parking - gave us an extensive tour of the hotel and our room - he was a refreshingly pleasant representative of the hotel. Our room was lovely - large and newly decorated with a superb view. The hotel location is perfect- just steps away from the beautiful Minster and minutes walk from the wonderful shops and restaurants- we are already planning our next visit to York and would not consider staying anywhere else.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Gay99 Thank you for reviewing your recent visit to our hotel and indeed for leaving such a positive review. It really seems that we ticked all the boxes and I am pleased to hear you mention Frank in such a positive light as many of our guests do. He has been shortlisted for the prestigious customer service award at the annual Visit York awards and we are all very proud of him and thank you for your kind words about him, our staff and the hotel. We look forward to welcoming you back to the Dean Court Hotel again soon. Kind regards Steve Bailey Deputy General Manager

"Bad room"

4
10/06/2017

We got room 31, it needs a lot of work. The safe is on the floor, you have to lay down to see it. The room was cramped with nice furniture. The shower was hard to operate, went from to hot, to burning. At 6 am, a turbine came on outside our window. Our door didn't shut properly, the maid left it open all day once. The restaurant was nice, and the front desk service was good. It's in a great location, I'm sure they'll fix this room, others must be better

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear John G, Thank you for your 4 star review, room 31 is advertised as one of our small cosy doubles- 2/3 the size of a standard double, I am sorry that you had to bend down to operate the safe, the bedroom door is on a self closure and when I checked this morning it closed automatically behind me. Not sure what turbine noise you could hear as on the third floor there is nothing outside your window ? Pleased to read that you liked our location, staff and my restaurant. I hope you had a good rest of your stay in the UK and may be we will see you again. Kind regards Simon Murphy General Manager

"Outstanding attention"

4
08/06/2017

We stayed in one of the suits at Dean Court for our 35th wedding Anniversary. The welcome we got from all the staff was so friendly and helpful. Our room was beautiful, clean and with great amenities. The food was delicious. Nothing was any problem to any of the staff. In fact some went out of their way to make our stay brilliant. The staff parked our car and held our keys till we needed them. We found this a great arrangement as we had no worries over parking in a busy city. It was quite expensive though. The only down side was beyond the hotels control. There are homeless people in the park opposite and although they didn't bother anyone, they could be noisy at times during the night. This would definetly not put us off staying again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Pat W, Thank you for your review following your 35th wedding anniversary, I am so pleased to read that you loved every aspect of your stay, especially receiving brilliant service form everyone on my team. Currently and sadly there are 17 officially recognised homeless people in York, and as you point out two live on the monument opposite the hotel. We work with the charity "changing lives" to try help and support these individuals, we also support and put funds into taxi marshals who try and reduce external noise, unruly behaviour during the night at the taxi rank. I am pleased that this would not put you off staying with us again and we all forward to your return visit. Kind regards Simon Murphy General Manager

"Cool building, amazing location, excellent service!"

4
05/06/2017

Dean Court is such a cool building and hotel with an amazing location, right in the heart of amazing attractions, shopping and eating. I traveled and stayed here for two nights with a friend and we were so excited to pull up and see that we were right next to York Minster. We were greeted like long lost friends and were escorted around the hotel and room by a lovely porter. At night it could be loud outside, but they provide fans in the rooms, so we just cut that on and it provided some white noise. While in York, don't just check out York Minster and the shopping- find the little hidden church called Holy Trinity- crazy charming.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Amy B, Thank you for your lovely review, not sure I have read a review that states we have a cool building- may be I am just old !!! I am so pleased that you and your friend loved your stay,our fantastic location and excellent service from one of my porters and the rest of the team. Sometimes the down side of our amazing location, right in the heart of a big vibrant City is the uncontrollable out side street noise, all our front facing rooms have secondary glazing, cant have double glazing due to our grade 2 listed building status, we even help pay for taxi marshals who are employed to try and keep the street noise and activity at an respectable level. Lets hope we see you and your friend again. Kind regards Simon Murphy General Manager

"Bank holiday stay"

3
05/06/2017

This hotel is without doubt the best located in York and is reflected in its price. Admittedly my review is for the rooms we stayed in which were described as "cosy" when booking. The rooms were extremely small and consequently were very hot and uncomfortable ( fan in wardrobe) The bathroom fan in our room did not work, our friends room had no fan at all as well as no window. Certainly we had no glimpse of the Minster rather the large hotel extractor fan- very unattractive. The staff and breakfast were faultless and the service excellent.The room was very clean. However on top of the £430 for 2 people for 2 nights we then paid £36 to have the car parked for the weekend. To be fair I did glimpse one of the bigger rooms and it looked very comfortable so maybe just don't book the cosy one!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jacqui B, Thank you for your review following you and your friends stay over the bank holiday weekend. Our Cosy doubles are described as 2/3 thirds the size of a standard double, and ALL our bedrooms have windows !! Car parking is a challenge due to our unique location, so we employ car park valets who park our guests cars safely and securely in our own off site car park for a fee, which is "better and safer" value than trying to find a public car park in the area. On a lighter note I am pleased to read that your experience of breakfast was faultless and my teams service excellent. Lets hope you do give us another try, if so let me know directly and I will personally allocate you rooms. Kind regards Simon Murphy General Manager

"Excellent location!"

5
04/06/2017

We only had one night in York, but we stayed in the best room in the hotel! We looked out onto Duncombe Place, literally right next door to York Minster! We were able to walk everywhere in town in one afternoon.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Bugsdyer, Thank you for your "excellent" review, I am so pleased that you liked our location- next to York Minster and so central you can walk nearly any where in the City by foot within 10 minutes. Not quite sure which room you stayed in but everyone has their own likes or dislikes of a room- size, view, location, and thats why we are unique as every one of our 37 bedrooms is individual, which you can clearly view on our web site, choosing the best room type for you. Lets hope we see you again and try another one of our great rooms. Kind regards Simon Murphy General Manager

"Polished; superb location"

5
04/06/2017

Upgraded our room to a king, room 28. Direct view of the Minster, bells tolling, spacious, every detail perfect. Add truly outstanding customer service; we said we were hungry, so they got us a table in the dining room 30 minutes before opening! Valet parking, and possibly the best hotel location in York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear MacDuff47, Thank you for your lovely review, I am so pleased that everything during your stay was perfect, your room overlooking York Minster, the outstanding customer service you received, the valet car parking, and even the bells rang for you. Lets hope we see you again soon when revisiting our great City. Kind regards Simon Murphy General Manager

"Wonderful Break!"

5
27/05/2017

We spent two nights here & were not disappointed. We upgraded our accommodation to The Langley Room! Fabulous! Lovely view of York Minster from the two windows. Very large & comfortable corner room. We stayed on a Bed & Breakfast basis & the breakfasts were superb. All the staff were exceptional, very welcoming & polite. Thoroughly recommend this hotel

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Susiewoo 69 How nice to hear that you enjoyed a wonderful break here at the Dean Court Hotel and you found the upgraded room of the Langley suite to be fabulous. Our superb breakfast and exceptional staff await you should you get the opportunity to visit us again. Kind regards Steve Bailey Deputy General Manager

"Location, location "

5
26/05/2017

Thoroughly enjoyed our 3 day stay here. Highly recommend room 17 overlooking York Minster thru 2 large windows. Lovely sitting area. Bravo to the outstanding staff. High end toiletries and linens. Room and mini fridge always well stocked.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Sue K Thank you for reviewing your stay at the Dean Court Hotel, room 17 is regarded by many as our most elegant room following the extensive refurbishments last year. I'm particularly pleased to hear you speak of the staff in such high regard and we hope to have the opportunity to welcome you back in the future. Kind regards Steve Bailey Deputy General Manager

"Lovely place"

5
26/05/2017

We stayed here for my husbands 50th what a lovely hotel. They even brought him a box of chocolates up to the room when they knew it was his birthday. This is the perfect place to stay when visiting York right next to York minister. The staff are very friendly and helpful and the breakfast is fantastic.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Adele J Thank you for your five star review following on from your husbands 50th birthday celebrations. Its great to hear our fantastic breakfasts and friendly, helpful staff contributed to an enjoyable stay. We hope to welcome you back in the future. Kind regards Steve Bailey Deputy General Manager

"Another Enjoyable Stay"

4
25/05/2017

This was our second stay at this hotel and we enjoyed it just as much as the first time. The location is perfect. It is right across the street from York Minster and within walking distance to the city center and all the lovely shops and restaurants. The room was a comfortable size but a bit dated, and warm even with the windows open. (Some rooms are currently undergoing renovations that look very nice.) The staff were very friendly and accommodating. Prior to arriving, I had arranged a surprise delivery to the hotel for my husband's birthday, and they couldn't have been more helpful. Overall, we would stay again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear JenninMI, Thank you for review and staying with us again. We currently have fully refurbished 10 of our bedrooms to an extremely high 4 star deluxe standard, with more to follow. So pleased to read that your surprise delivery worked well for your husband, with the assistance of my friendly and accommodating staff. We look forward to welcoming you back for that third visit. Kind regards Simon Murphy General Manager

"Great situation"

4
25/05/2017

Situated right next to York Minster this hotel is well placed and we loved hearing the mellow church bells chiming out the hours throughout the day but stopped around 7 pm. Very friendly and helpful staff, even carrying our heavy cases up to our room which was comfortable and spacious. Relaxing restaurant but food was disappointing. Fillet steak was rubbery and fresh cut chips appeared to have been frozen. We had to leave early so didn't stay for breakfast.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear jeanbarryWales, Thank you for your "great situation" review, I am so pleased that you enjoyed the bells from the Minster which actually do stop chiming the hour at 8pm ( in the good old days the rang on the hour every hour ) and my friendly and helpful staff. On a more disappointing note I am saddened to read that you felt the fillet steak rubbery, my chef and butcher will be most disappointed with your feedback- the triple cooked chips are not a frozen product and are hand prepared daily. I hope the food incident will not deter you from staying with us again. Kind regards Simon Murphy General Manager

"Fantastic location, amazing staff"

4
24/05/2017

Beautiful hotel in a prime location with excellent staff. The location is across from York Minster. The restaurant and some rooms look onto the Minster. We were impressed by the efficient and friendly staff. We stayed in a "cozy room" so the bed was a tad small. On amenities, no conditioner and the shampoo and soap are in large dispensing bottles but on a better note, there were good scenic writing cards and postcards, sewing kit and shoe shine. Parking is an added cost - valet parking off site. You will not need a car with this central location.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear RJALSA, Thank you for your very nice review, I am glad that you thought our hotel was beautiful, undoubtedly the best located hotel in the City, and of course my amazing staff. The beds in all cosy doubles are a standard UK sized double bed- 4 feet inches. I trust you enjoy the rest of your stay in the UK and lets hope we see you again when re visiting our great City? Kind regards Simon Murphy General Manager

"Exceptional location, wonderful staff, room was excellent"

5
22/05/2017

The hotel is located across from York Minister and close to all areas of central York. We were greeted by very friendly staff who carried our luggage to our room. The room was large and clean with fast internet, and was quiet (it was an interior room). The breakfast on offer was exceptional, with very friendly staff. Checking in and checking out was quick and easy. I highly recommend this hotel and will be staying there again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear rvague, Thank you for such a wonderful review, I am so pleased that you liked all aspects of your stay and for your recommendation. We look forward to your return visit. Kind regards Simon Murphy General Manager

"Shody "

2
18/05/2017

Location is perfect but that is the only thing going for this hotel. The room they put us in was like a oven. Upon ringing for a room change in which it took fifteen minutes to get a answer from reception they put up in a slightly larger room with a useless air-conditioning unit. Not very good when your still sweating after getting a shower. The breakfast in the morning came half hour late and was a disgrace.i could have used the black pudding bacon and sausage as new soles for my shoes they were that hard. Un edible. Upon leaving in the morning we got no answer on the phone from reception as we needed our car from the valet service. We had to wait just under a hour for our car. Seriously unorganised and a big let down. There simply filling this place because of its location. I'd most definitely not recommend staying here unless you want to loose weight by sweating that much and getting stressed over the service. Best Western most certainly need to step there game up with this place

"Imelda May concert "

5
17/05/2017

Our stay at the Dean Court Hotel was excellent, the staff were very helpful and friendly. They arranged a member of staff to take my car into a safe location overnight for a fee which I didn't mind because it was safe. The rooms were lovely and had bath robes each and all the toiletries that you needed .There was a ironing board and steam iron if needed and even a umbrella for inclement weather. The breakfast was excellent too and the staff couldn't do enough for us. All in all a great stay, thankyou.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Bobemo, Thank you for your very nice review following your stay at the DCH to watch Imelda May in concert- hope she was good ? I am so pleased to read that you found my staff to be very helpful and friendly. Sadly we do provide an umbrella as just now and again it rains in York ! Lets hope we see you again soon? Kind regards Simon Murphy General Manager

"Awful disrespectful staff and management ( Simon Murphy )"

1
16/05/2017

Awful , rude , disrespectful staff and management!! Had issues with our bank card as its an American card and needs to be pre authorised for different countries which we did not think would be an issue but it was as for some reason the payment is taken via Poland. We were made to feel like thieves even though it turned out we were not actually in the wrong. The manager Simon Murphy actually came out to reception just to berate me in front of staff and hotel guests. Just check his replies to the bad reviews and you will get an idea of exactly how rude this man is. Also just a note on the side this is the fourth review I have written about this hotel because they keep getting deleted!! Whatever happened to freedom of speech? Trip advisor??

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear reader, This review has been reported again 4th time - the three previous same reviews have been removed by TripAdvisor as the review is inappropriate, sadly is made up and is not true. I am all for freedom of speech but not when its contains personal insults, is untrue and as a professional responsible caring hotel manager cannot allow Robyn's insults to be written about my hotel. Kind regards Simon Murphy General Manager

"Great start to vacation"

5
12/05/2017

Our room, #63, was newly remodeled and had a great view of the Minster! Staff was very helpful with quick checkin and carried our bags to our room. I am 6'3" and found the bed to be comfortable and long enough for me. We stayed three nights and did eat one of our evening meals in their restaurant which we thought was very gourmet. It was a little bit of a maze to get to our room, but not to unusual for a historic hotel in UK. Overall a great experience and would stay there again!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Hi Tom H, Thank you for your wonderful review. I am so pleased to read that you enjoyed your stay, as you comment room 63 is one of newly refurbished rooms, which has the most amazing view of York Minster and that you enjoyed dinner. The hotel was three separate houses that were used by the clergy for York Minster, which have been made in to a 37 bed roomed hotel, which as you can imagine was not a straight forward job! I hope the rest of your vacation- holiday is good as your visit to York and ,maybe we will see you again some time when next visiting the United Kingdom. Kind regards Simon Murphy General Manager

"Groupon Offer - Lunch for 2 for £25 = poor value"

2
08/05/2017

We only ate there NO Accommodation. Groupon deal of £25 for two course lunch was very disappointing. This was the second visit and this time the very limited food choices did do it for us. We did not have first course. For main course we chose: corn-fed chicken breast - white bean, smoked bacon and tomato. This was delivered on big plate with a rather small and dry chicken leg floating in a mess of baked beans (without the tomato sauce) some bacon bits and some green leaves. That was it - very poor quantity and poor food value. For dessert we chose: deconstructed raspberry and almond cheesecake - whipped vanilla mascarpone, crushed raspberries and frangipane crumble. Again delivered on a big plate with not much on it. Just a mess of little bits of things - very poor value. Might be cordon bleu but we both felt hungry after spending £25 on very little food. To insult us even further we where charged a further £14 for two soft drinks, two coffees and a bottle of still water. What a rip off. If you want a decent meal go somewhere else.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear AlanF_100 I am amazed to hear you say that a two course lunch for two in a four star hotel in a rosette restaurant at £25 (£12.50 per person) is considered by yourself as poor value. We have sold over 2000 covers on our various groupon campaigns and the overwhelming majority have commented on just what great value this is. It was only when reading your other reviews (half of them are only 2 stars) which you have put on tripadvisor as well as this one did I get a better insight to the type of diner you are and what you expect when you go out to eat. For the benefit of potential future diners I will elaborate on a few of the points you have raised. The Corn fed chicken breast has been french trimmed which is why there was a wing bone served, it certainly wasn't a chicken leg. We serve this with white beans and not baked beans without the tomato sauce. You described your dessert as just a mess of little bits of things, why would you order a deconstructed raspberry and almond cheesecake if you do not expect to see various elements on a plate separated. The additional spend of £14 for various beverages is perfectly reasonable just look at other establishments in the same bracket as we are. There is absolutely nothing wrong in seeking out vouchers and offers to eat at various establishments but you must still look into what type of restaurant you are going to dine in as in all fairness it seems that this isn't the kind of place that suits your dining needs, What we do here, we do very well and for less than £40 food and drink for two people is amazing value. If you cannot appreciate this then so be it but to say that this offer does not offer value is very inaccurate. I wish you well in your future dining experiences and I hope that you are able to find menu's which match your expectations so that you do not have to continually write unfair negative comments about an establishment because of your interpretation of what constitutes value. Regards Steve Bailey Deputy General Management

""What is this - a bed for ants""

4
07/05/2017

Positives: 1) Central location - cannot be beat 2) Staff were friendly and helpful 3) rooms were clean 4) In room facilities (inc tea and coffee) Negatives: 1) if you are over 5ft 6inch then be prepared that your feet will hang off the end of the bed 2) The noise level because our room (21) was right next to the lift.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear John S, Thank you for your review and for the positive comments. I am sorry that the lift disturbed you (to be brutally honest this is the first time I have had this comment). The bed in room 21 is a standard double (the most common bed size in the UK) and measures 4 feet 6 inches wide and 6 feet 3 inches long or in new money 137 cm wide by 190 cm long, as you are 5 feet 6 inch then there should have been ample room left !!! lets hope the positives will outweigh the negatives and you choose to stay here again when re visiting York? Kind regards Simon Murphy General Manager

"Great visit"

5
05/05/2017

We had a great short stay in York. Our room at the Deans Court was great, breakfast was included and tasty and we had afternoon tea which was delicious. All the staff was very accommodating. We will definitely stay here again on our next visit to York!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Katie G It is pleasing to hear that you had a great visit at the Dean Court Hotel while visiting York including a great room,tasty breakfast and afternoon tea in the company of our very accommodating staff. Thank you for leaving a review after your stay and we look forward to welcoming you back to the hotel in the future. Kind regards Steve Bailey Deputy General Manager

"Great location and staff!"

5
04/05/2017

This hotel is perfectly situated across the street from York Minster and a quick 10 minute walk from the train station. We arrived early and were able to check in. The staff was extremely friendly and made us feel right at home. The room was spacious, comfortable and quiet. Breakfast was delicious and again the staff was very helpful. I would definitely recommend this charming hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear A9826, Thank you for such a lovely review. I am so pleased you found my staff to be friendly and helpful and you enjoyed your breakfasts. Thanks for the recommendation and lets hope we see you again when visiting out great City again, safe journey home. Kind regards Simon Murphy General Manager

"Lovely staff, cosy room, good breakfast."

4
02/05/2017

I had to ring the hotel a couple of weeks before to make a couple of queries and Frederico was really helpful and explained everything to me. This was a good start. We were also advised that even before check in and check out, we could leave our bags with them to avoid lugging them around, which they carried through with on arrival. This was really convenient and helpful. Another good start. All the staff were incredibly helpful and attentive. They were always asking if everything was okay, helpful when answering queries etc. When we checked in, the concierge showed us to our room, which was a nice touch. People just usually direct you at the hotels I've been to. The room we booked was a cosy double. It really was quite cosy, but not cramped. There was a small wardrobe and an ironing board to use. Complimentary water in the mini-fridge was good too and a kettle for tea and coffee as well as complimentary biscuits. I was pleased with the bathroom as it was really spacious to say it was a cosy room. The shower was spurting a little when we used it and there was a small bit of limescale on the shower too and the windows (though only small) could have done with a really good clean. This could have been done by window cleaners, but they've just not come again since the last time they did it. This didn't particularly bother us. The views weren't anything to write home about, but views aren't something we look for in a room. I know some people are different. The views from the breakfast area were of the minster and stunning. The lounge, bar, breakfast area and reception are all open plan, which gives it a really nice open feel. We stopped in the bar for a couple of drinks before turning in, which was nice. The hotel also has a cafe and restaurant, which we didn't utilise, so can't give an opinion on. The only thing about the room is the kettle was placed on a chest of drawers and the plug socket was quite close to it, but the plug for the kettle didn't really reach it, so it had to hang off the side slightly. The bed had two pillows each, which were soft not firm, so I used both even though I usually only use one. The bed was also comfy. The walls are quite thin as we could hear bangs in the corridor. Breakfast was included in the price including hot breakfast, which was good and the breakfast staff were really friendly and helpful. We had one set of toast, the butter came spreadable (sometimes it's too firm) and three different jams. My husband had the full breakfast and I had the vegetarian options. Beans came separate in a cup, which is good for fussy eaters who don't like other stuff touching other items on their plate. Vegetarian bacon is a bit meh. I found out that they use the Cheatin' bacon, which is really smokey in flavour, which leaves a cloggy smokey flavour in the mouth, but it was bearable. The sausage was battered and was actually made up of different vegetables. It wasn't any vegetarian sausage I'd come across before, but it was okay. I would probably just go for a standard English breakfast next time without meat or mock meats. We would definitely stay here again. The staff were lovely, the breakfast good to set you up for the day and the room comfortable. I really appreciate their environmentally friendly ethos too (an example of this is the toilet flush, where you have to press in for as long as you want it to flush for).

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear mshlheppy Thank you for taking the time to write a detailed review for potential customers thinking of staying at the Dean Court. I find this to be an accurate and fair evaluation of what customers can expect when booking one of our cosy double rooms. We are often commented on just how friendly and helpful we are here and it is great to see you mention this in your review. One thing we do here which a lot of guests enjoy is the storing of luggage and cars before check in and after check out, the convenience of not worrying about luggage and car parking for those extra hours spent in York outside check in/ check out times eliminates a lot of hassle and doesn't involve any extra cost and again it is pleasing to hear you reference this in your review. We are undoubtedly fortunate to be located where we are neighbouring the Minster and subsequently most of our public areas offer lovely views, of the 37 bedrooms we have 23 of those are front facing and some rooms offer better views than others with the deluxe rooms and suites having the best of all. One final thing I wish to make reference to from your review is only a small thing but something that I like to see when I stop at a hotel or visit a restaurant and that is spreadable butter, it will sound silly to some but its an absolute must for me and great to hear you mention this positively in your review. All in all a good stay for you and your husband and we hope to have the opportunity to welcome you back in the future. Kind regards Steve Bailey Deputy General Manager

"Fantastic stay"

5
01/05/2017

Booked this hotel for our 40th wedding anniversary. We had a credit o £60 for a evening meal and asked if we could redeem it for Sunday lunch and they agreed with no problem. The lunch was fantastic best Sunday lunch we have both ever had . Valley parking was a great just pull up and they park for you. Staff fantastic. Room and food fantastic will definitely stay again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Bryse, Thank you for your lovely review "fantastic stay". I am so pleased that we helped make your 40th Wedding anniversary stay memorable, and that we served you the best Sunday lunch you have ever had, by my fantastic staff. We look forward to your next visit, the 41st Wedding anniversary ? Kind regards Simon Murphy General Manager

"Great customer service "

4
29/04/2017

Visited on a Friday and staff were friendly and helpful. The hotel provides a private parking facility that is securely gated and the member of staff will drive your car away from outside the hotel, which is so hassle free. Parking is about £18 but this will cover you for the day you arrive and go. Hotel is perfectly located opposite west minster and is right by the shops, bars and other tourist attractions. Hotel is smart and tidy and it would have been given 5 if the room was a bit bigger. Would use again .

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Paul_b582711 Thank you for reviewing your recent visit to the Dean Court Hotel, It is great to hear that you like our hotel and would use us again in the future, If you are looking to stay with us again then please call the hotel directly as only the staff at the Dean Court know about the different room types and can offer the best one to suit your needs. Kind regards Steve Bailey Deputy General Manager

"Visiting York for two days"

5
26/04/2017

The Hotel has a great location, 10 minutes walk from the train station and 30 seconds from York Minster! Hotel staff were very pleasant, room was a nice size and breakfast was very good. No complaints from me and I would certainly recommend this Hotel.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear nicnack21 Thank you so much for reviewing your recent visit to our hotel and indeed awarding us a rating of five stars. I am particularly pleased to hear that you found the staff to be very pleasant and that you would recommend Dean Court Hotel to others. We hope to welcome you back to the hotel in the future. Kind regards Steve Bailey Deputy General Manager

"Perfectly positioned"

5
22/04/2017

We booked this hotel based on reviews we had read and we were not disappointed. We had room 63 a recently refurbished room (a cosy double) and it was lovely.All the staff were great they deserve 10/10 but 2 members of staff were brilliant. Frank the porter was a true gent helpfull friendly but professional in his work, nothing was too much trouble (extra milk ect) and Steve Bailey who I think was a duty Manager again professional in his manner but friendly and funny 2 nicer guys would be hard to meet in the same hotel. A bit of advice but by no means a critisism of the hotel if you stay in room 63 keep your window closed as the street noise seems to rise, when the window is closed there is no problem but I always like my window open. I would and probably will stay at this hotel again, you could never forget where it is just look for the Minster and it is opposite.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Karen H, Thank you for such a glowing review, I am so pleased that my team were all 10 out 10 and i will of course pass on your very kind comments about Steven and Frank, who as you quoted are two of my funniest yet very helpful and professional members of our team. The down side of having the best location in the city centre of any hotel in York, especially room 63 overlooking the Minster is that there can be City Centre noise. Sorry if this inconvenienced you but I am sure that view made up for it? Lets hope you do stay with us again, and if you want a quieter room then please ask and we can allocate you a rear facing room overlooking the gardens of our neighbouring property's. Kind regards Simon Murphy General Manager

"Lovely hotel that exceeded my expectations"

4
21/04/2017

This was our fifth stay in York but our first stay in this hotel as it is usually fully booked, but luckily there was rooms available and also for a better price than I have been quoted on previous occasions, hotel is in a brilliant position and the staff were so helpful and attentive, nothing was too much trouble for them loved the feel of the hotel and the great location will recommend and hope to stay here again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear donnagulls, Thank you for your lovely review, I am so pleased that on this visit to York we were able to accommodate you, so when its your next 6th visit to our great City you think of us, glad my team were helpful and attentive, lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Fantastic customer service with a perfect Location"

5
21/04/2017

Stayed in this Hotel with my wife for Easter weekend. The location couldn't be better, its right in the heart of the city within walking distance of all the city centre shops, restaurants and attractions. The hotel was very clean and tidy and the staff were exceptionally friendly and helpful. The porter who met us at our car when we pulled up outside and showed us to our room after check in was extremely helpful and informative. The bar staff, Raluca was one name I remember, were all excellent and provided perfect friendly customer service.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear PaulG123456789, Thank you for your review following your Easter weekend stay with your wife. I am so pleased to read that you both thoroughly enjoyed your stay especially my exceptionally friendly and helpful staff. I will pass on your kind comments about Raluca and hope we see you both again in the future. Kind regards Simon Murphy General Manager

"The worst customer service I have ever experienced"

1
19/04/2017

If I could rate this hotel a minus 5, I would. Awful service rude rude staff. We had an issue with our bank card being authorized as it turns out this is because there authorising system goes through Poland ( probably trying to be cheap) so as our payment did not go through we could not pay our bill we explained we had money in the bank and even provided a bank statement as proof of this. In the end I had to leave my passport with them so to prove that we will pay our bill. Every step of the way they have been ridiculously rude, uncooperative and demeaning towards to a point where the manager came out and berated us in front of hotel guests and staff alike. So be warned there card authorisation system does go Poland no matter how much they try to deny this we had it confirmed by the bank. So if you want to stay in this hotel ( I wouldn't recommend it) you will need to make sure that your card is authorized for polish transactions.

"Dean Court location is ideal for a visit to York"

5
18/04/2017

The friendly service, convenient location, comfortable accommodation, reasonable rates, and excellent food made this hotel a real highlight of my recent UK holiday. Travelling solo, I really appreciated the friendliness of all the staff. It was just like being at home, only with better cooking!! Thanks again to all at Dean Court Hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Judy H, Thank you for your wonderful review, I am so pleased that all aspects of your stay were excellent and we were your highlight hotel of your UK trip. I am sure your cooking is just at good at home !! Lets hope we see you again when visiting our Country in the future. Kind regards Simon Murphy General Manager

"Kathrine "

5
17/04/2017

Here for a 2 night break hotel is within walking distance of most things central.The staff were fantastic nothing to much trouble for them so attentive and friendly.Thank you for making our stay relaxing.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Kathrine, Thank you for such a wonderful review, I am so pleased that my staff were fantastic, attentive and friendly ensuring you had a relaxing stay. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Back on track"

5
16/04/2017

We have been staying at the Dean Court semi regularly for 10 or more years. When we first stayed we were blown away by the whole experience - the greeting, the rooms, the amazing breakfast - it became the benchmark for all our other hotel stays. However we hadn't been in the past 18 months because it seemed that standards had slipped and that penny pinching had overtaken the sense of 'nothing is too much trouble for the guests'. The low point was an argument at reception over the parking rate which at the time varied depending on whether you had booked it in advance or not. This as a kind of final straw for me but Dean Court remained a hotel for which we had a lot of affection so when a last minute deal appeared on Hotels.com we decided to give it another chance. I am pleased to say it is much improved. The welcome was efficient, warm and sincere. We received a room upgrade and so had a refurbished room on the first floor. It was clean and tidy and very classy. The bed was King sized and very comfortable. Dean Court is always a warm hotel but we tuned off the radiator and kept the windows open a crack and so the temperature was easy to keep as we like it. This being a Bank Holiday and the hotel being in the city centre with a taxi rank opposite there is the expected noise from revelers outside - not something I mind but light sleepers should consider ear plugs if they are easily awoken. Breakfast was a reasonable £10 per head (wasn't included in our room deal and £10 is an offer price at the moment). I had a 'full English' on day 1 and Kedgeree in day 2 - both were excellent. Room service when we went out was to a very high standard - the room was immaculate when we returned. We had bar meals on the first evening - my Ploughman's didn't come with the advertised cheese or chicken but what did come was tasty and fresh. I didn't complain and there was more than adequate of the other advertised ingredients so I didn't feel short changed. The hotel's location is absolutely unbeatable and this mini break reminded us of why we loved it in the first place. It isn't a cheap stay but it is worth the extra and I feel it is back in the ascendancy. The proof of the pudding is that we will definitely be back again.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mike P Thank you for reviewing your recent stay at the Dean Court Hotel. In all honesty your comments about the hotel changing over the years is something I've heard before. under the guidance of David Brooks who was the general manager here for 25 years and retired in 2014 the hotel built up a considerable reputation, unfortunately the general manager who followed implemented a lot of changes which regular guests of the Dean Court hotel did not take well too. In 2015 He was replaced by our present general manager who runs things more similarly to how it was before which goes down very well with our long serving customers. As well as sharing similar values to how things were done previously our general manager aims for more than that, the room refurbishments that are taking place are done to such a standard never seen before at the hotel and the hotel and its staff are now being recognised within Yorkshire and indeed Great Britain through various awards and prestigious nominations. Your review is one I am very pleased to read as we undoubtedly did lose other customers like yourselves too and to hear your review upon giving the hotel another chance is fantastic. All of your comments have been well received and although you said you were happy with your bar meal I will be looking into why the Ploughman's wasn't delivered as advertised. Thank you very much for your review and be sure that a warm welcome awaits you upon your return. Kind regards Steve Bailey Deputy General Manager.

"Afternoon tea "

3
15/04/2017

Popped in for Afternoon tea. It was very quiet and we were the only ones in the room at the back. The lady serving us was very good. We ordered 2 afternoon teas. Took over 45 minutes for it to arrive which is surprising for some sandwiches and cakes. My bread was stale. Cakes rather slickly. So all in all not great. £15:50 each so rather expensive for not great food plus a long wait.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Foodporn84 Thank you for reviewing your recent visit to our cafe bar. I am disappointed to read your visit is described as all in all not great. 45 minutes does seem too long to wait for an afternoon tea if this was indeed the case then I apologise, we always advise where possible to pre-book, ironically some of the waiting time to receive the ordered food would have been because it was being freshly prepared so to then hear you say that you thought your bread was stale is again disappointing. I don't think you meant to describe our cakes as slickly but perhaps you meant to say sickly either way I cant say as I've heard our cakes ever described as either of those words before but each to their own I suppose, we genuinely receive some great comments about our cakes and afternoon tea's in general. At £15.25 our afternoon teas offer great value but in your experience what you received was below your expectations and for this I apologise. Perhaps the small positive from me to take from this review is to read of the compliments for our staff member and this is very much appreciated. Kind regards Steve Bailey Deputy General Manager

"Very nice hotel"

5
13/04/2017

My husband and I spent one night at this hotel (Room 28) and loved it. The location was superb, being right in front of the Minster, and the facilities at the hotel were excellent. The staff were extremely helpful and polite. Our breakfast was lovely, with an excellent choice of fruits, cereals and pastries and my husband enjoyed his cooked breakfast. I would definitely recommend this hotel to anyone looking for a central location in York and we will stay here again when we next visit.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear DurhamDebs, Thank you for the "very nice hotel" review following your stay in room 28 with your husband, I am so pleased to read that you both relay loved your stay and thank you for your recommendation. Hope to see you both again soon. Kind regards Simon Murphy General Manager

"A Nice stay in York"

4
12/04/2017

Stayed only one night in York. The hotel was situated in the city centre next to the York Minster, so everything was walking distance and was quite handy. The room was not huge but it was adequate for two people. One thing about the room is, the bed was actually quite small, I was sharing the bed (Queen bed I believe?) with my friend and we found it difficult to sleep without touching each other. Okay after all we are very close friend it's just not very cozy for a non-couple to sleep on the same bed while you may disturb her when you move and vice versa. The bathroom amenities is basic, which the shampoo and shower gel is the same kind. For me I couldn't accept it so I bought my own shampoo and conditioner myself in boots.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Stacy Y Thank you for reviewing your recent visit to our hotel. I am pleased to hear that you enjoyed your stay. We do have larger beds in some of our rooms as well as twin beds which might have been a better option but there is a strong chance that these were sold out previously which is why you had to book a cosy double. The cosy double rooms are intended for couples more so than two single people sharing but they do the job for a couple of nights. Due to participating in green schemes we do keep our toiletries down to a minimum and in large refillable containers although we do have additional supplies which we use for our suites. If you were to return to the hotel then be sure to call Dean Court Hotel directly to answer any questions and for the best rates. Kind regards Steve Bailey Deputy General Manager

"Great location to see York's sites"

3
12/04/2017

This hotel is in a truly great location literally a few steps away from the Minster - definitely no better place to be if you want to be in the centre of York. You could walk from the station if you didn't have much luggage but if you have more than a small bag or backpack, it's easy to find a taxi and we'd advise to do that as our taxi driver was a great character. Our room was very small and compact, but fine for a short stay. The bathroom had a very deep bath that you need to be able to climb into to have a shower. The bed was comfy but small. Very close walk to the Shambles and the Wall, so again a great location. Breakfast was ok without being amazing - we found service in the breakfast room was a bit abrupt.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Melb22 Thank you for reviewing your recent visit to our hotel. All in all it seemed a good stay, our cosy doubles are exactly as you say, fine for a short stay as they have such great amenities but we do have standard doubles, deluxe rooms and suites for longer stays which offer more room. Our location is perfect for a base for getting around York with so many of the top attractions and key places within a short walk. I am sorry to hear that breakfast service appeared to be a bit abrupt, this is not in keeping with the usual comments we receive about our breakfast staff but I do offer my apologies if this is how it appeared. I do hope that your experience here will tempt you to come back again in the future where we would very much look forward to welcoming you back. Kind regards Steve Bailey Deputy General Manager

"50th birthday bash"

4
11/04/2017

Spent one night here to celebrate husbands 50th birthday. Was met by friendly receptionist who took us up to our room. Very small lift so I took the stairs to the first floor. Room was nice a little tired looking. Hotel situated in the heart of York with beautiful views of the Minster. The breakfast display is the best I have seen, full marks for breakfast. I noticed that they are shortly updating some of the rooms and have a display board of the changes in reception. About 15 minute slow walk to the train station. Stag nights tend to congregate near the taxi rank further down the road. In all a very nice hotels stay.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Judy L Thank you for taking the time to write a review after your recent stay at the Dean Court Hotel. I am pleased to hear that your husbands 50th birthday celebrations were enjoyed by both of you and that you had a very nice stay, it is great to hear that the breakfast is the best that you have seen and we hope to welcome you back to the hotel in the future to see some of our refurbished rooms. kind regards Steve Bailey Deputy General Manager

"House hunting trip"

5
09/04/2017

We stayed at this special hotel to give moral support to our grandchildren,who are house hunting in York. We booked for four nights,and throughout our stay the staff were unfailingly helpful,and so thoughtful. The breakfast served at Dean .Court is delicious,cooked to order,no buffet style luke- warm food,but cooked to order on really hot plates.,worth the four hour drive alone. Our room had recently been refurbished and was warm and comfortable,with a wonderful view of the Minster. I really look forward to our next visit !

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Alison M, Thank you for such a lovely glowing review. I am so pleased to read that everything was too your satisfaction, especially our freshly cooked breakfasts- worth the short wait, and my friendly team. Glad you liked your newly refurbished room. Hope the grandchildren found somewhere to live - York and its surrounding areas are a great place to live- lets hope we see you again soon, they may need help with the move !! Kind regards Simon Murphy General Manager

"Great location, comfortable and clean"

4
08/04/2017

The location of the hotel is great, it's not too far from the train station. Most attractions are also within walking distance. The staff I experienced at the hotel are very friendly and helpful with advice for tourist attractions nearby. The room was clean, especially the bathroom, with a good pressure shower. The room decor is a bit date as stated by other reviewers, and could have a better maintenance. Overall it was a lovely 1 night stay!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Kausar K, Thank you for your very nice review, I am pleased that overall you had an enjoyable stay, encountering friendly and helpful staff, and loved our central location. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Xmas shopping"

4
29/11/2016

A very good stay at a comfortable hotel. Position is next to Minster, central to everything. Stayed in a 'cosy' double nr. 31, plenty big enough with large ensuite. Good breakfast, good choice. Paid extra for car parking, worth it if you have ever visited York. Will stay again for sure

"Graduation stay"

5
27/11/2016

Incredibly convenient for daughters graduation in the Minster. Excellent service, lovely rooms - although very warm even with the heating turned off. We ate in the restaurant - the food was fab - it was virtually empty which was a shame for the hotel but great for us. Location couldn't be better. Valet parking service. Would definitely recommend this hotel and will be back.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Karen S, Thank you for such a lovely review, I am so pleased to read that you enjoyed all aspects of your stay during your daughters graduation. We too are frustrated that the restaurant is not full every day, we do offer great food,excellent service, well priced and with the best view in York, every day is different ! Thanks for the recommendation and lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Great Hotel"

4
27/11/2016

Business trip and I would certainly return for leisure. Ten minutes walk in a straight line from the train station right by the Cathedral- fantastic location next to the city. Staff warm and friendly. Room compact (small double), very clean, shower over bath and tea and coffee making facilities. Table at breakfast overlooked the Cathedral. Good choice from the buffet plus cooked available. I hope to return.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Strolling8, Thank you for your very nice review following your business trip to York, lets hope we do see you again on business or indeed for leisure when you can spend time exploring our great City. Kind regards Simon Murphy General Manager

"Great location "

4
25/11/2016

Not the first time we have stayed at the Dean Court and hopefully not the last The hotel is expensive when compared to other hotels in the area, however look our for special rates Ideally located with excellent food, and the staff are very helpful We also made use of the car parking service £18.50 which is pricey but it takes away the hassle of trying to find a suitable car park

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Guest, Thank you for your very nice review following another visit to the hotel. Pleased to read that you liked the food and the team were helpful. The valet parking at £18.50 seems expensive but for up too 30 hours, valet parked, in a secure compound with no hassle of trying to find a car park space at up to £3 per hour for the City car parks, we think this is competitively priced. Lets hope we do see you again soon for another visit. Kind regards Simon Murphy General Manager

"First Class Car Parking arrangement in an almost, impossible city."

5
24/11/2016

Apart from it being, perhaps, the most conveniently situated hotel in York, yards from the Minster, it's amenities are A1. Very clean and with a splendid breakfast. the staff were not to be faulted. A happy experience!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Y4351NSgeorged, Thank you for your wonderful 5 out of 5 review. I am so pleased that you loved all aspects of your stay,lets hope we see you again soon. Kind regards Simon Murphy General Manager

"York and Dales"

5
22/11/2016

This hotel is simply excellent in many ways. The location is perfect - right across the street from the beautiful York Minster Cathedral. The staff is extremely helpful and always interested in making your stay wonderful. The breakfasts are delicious. The city is great to walk and shop. It's one of our favorite cities in England. If you will be visiting York, be sure to stay here.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Daniel H, Thank you for your wonderful review after visiting York and the Yorkshire Dales. I am so pleased to read that my team looked after you so well and you enjoyed our breakfasts. Lets hope we see you again the next time you visit our great City. Kind regards Simon Murphy General Manager

"Graduation Stay.."

4
18/11/2016

We booked here close to the Minster primarily for our son's graduation,but it was also our Anniversary so we decided to push the boat out and treat ourselves to a stay in one of the best suites with a view of the Minster. Check in was busy but efficient, our son was allocated his double room and we were shown to ours.The room was lovely, but my husband was pretty certain it wasn't what we'd booked and paid for so he went to reception to query this. Indeed he was correct-we were in a deluxe double, and as the Hotel was full to capacity we could not have the Suite. Now we are reasonable people and accept errors can occur from time to time-it's how the error is dealt with that matters. We were disappointed to be sure but credit where it was due, the duty Manager Steve admitted responsibility straight away, apologised and put a plan in place to ensure we were reimbursed financially without hesitation. He really wanted us to feel we mattered as guests and he did that for us. This is a lovely Hotel the bed was supremely comfy and the room warm and clean. Breakfast was piping hot and tasty and the furnishing and décor very tasteful. Lunch in the little Bistro area was also really nice and well presented too. I would not hesitate to return here and hopefully it would be a 5 star review next time- for the right room!! Good leadership makes for a smoothly run ship and I think Steve has that sorted!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lemonsqueezy60, Thank you for review following your stay at the hotel to celebrate your sons graduation. I am too sorry that we found ourselves allocating you the wrong room type, and we could not move you as both suites were occupied. We are dealing with the third party company who booked your accommodation. Steven is a credit too the hotel and I am pleased he was able to at least part resolve the situation we found ourselves in. I do hope you will return to the hotel as indicated and thank you for your kind comments about the cleanliness of your rooms, breakfast and our location. Kind regards Simon Murphy General Manager

"Super stay"

5
15/11/2016

Stayed here for 3 nights last week. Only 10 mins walk from train station . Situated right next to the beautiful Minster. This must be the best location in York. Room very good size . Bathroom lovely with actual bath ( not all do these days ) which I love after a day walking . Breakfast is served with buffet choice of cereal and juices and made to order hot food . Eggs benedict are my favourite. All staff very friendly and helpful with special mention to Simon the manager and Steve . We will definitely be returning to this hotel . Super stay

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear WirralSalsa_chick, Great TripAdvisor name !!! Thank you for your extremely nice review, all our 37 bathrooms have a bath- except 1 Suite which has a large double walk in shower, so pleased you liked our eggs Benedict for breakfast, they are particularly good. Steven and I are blessed with great staff who go out of their way to assist all our guests to the best of their ability. Thanks for the recommendation and we all hope to see you again soon. Kind regards Simon Murphy General Manager

"Best Western, Best Hotel!!"

5
13/11/2016

Stayed here for one night when seeing Jools Holland at the Barbican. We could not fault the hotel at all. Excellent service from polite, friendly staff. The hotel is in a prime location for everything York has to offer and considering this it was not overpriced. We will definitely stay here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 25RuthC25, Thank you for your very nice review, your recommendation and that you would definitely stay here again. Plenty more groups-bands on a the Barbican next year, so we may see you again soon ? Kind regards Simon Murphy General Manager

"Amazing location and great front desk staff!"

4
09/11/2016

This BW looks so good from the outside and has such a great location, you can hopefully overlook the extremely tired furnishings. The bathrooms are pretty updated, though. We were able to check in early and liked our tour of the city, courtesy of touryork.com.

DeanCourt, General Manager at BW Premier Collection Dean Court Hotel, responded to this review
Dear Piqua41, Thank you for your review. Glad we could accommodate your early check in and you liked our great City, though I am a bit bemused by your comment about our furnishings, not quite sure where you mean? Hope you enjoyed the rest of your trip to the UK and you had a safe journey home. Lets hope we see you again? Kind regards Simon Murphy General Manager

"Weekend in York "

5
30/10/2016

We (2 adults & 2 children) stayed from Friday the 21st to Sunday the 23rd and it was excellent we all enjoyed the stay, we had a good room with a view of the Minster, the staff were all helpful and friendly, we will definitely stay again.

DeanCourt, General Manager at BW Premier Collection Dean Court Hotel, responded to this review
Dear Shanefoxton, Thank you for your family review of your recent stay, I am so pleased that you all enjoyed your stay during half term and my team were able to look after you well. Xmas is the next school holiday- lots to do in York then ! Kind regards Simon Murphy General Manager

"Fabulous weekend."

4
29/10/2016

Our room at the Best Western was in the perfect location for a weekend in York. The view was amazing and the sound of the bells in the morning was something very special. We stayed in a suite, which was comfortable with an excellent bathroom and lots of nice little extras including a box of fudge! As others have said it can get a bit noisy on a weekend night, but I didn't think it was too bad. Breakfast was really good, however, service first morning was excellent with second morning very poor. Saving grace second morning was sitting in the best spot in the restaurant looking out at the minster. We would definitely go back to this hotel to visit York again, and would happily recommend it to anyone.

DeanCourt, General Manager at BW Premier Collection Dean Court Hotel, responded to this review
Dear FlossieShropshire, Thank you for your fabulous review, ( great TripAdvisor name ). Our Suites do have the very best views of York Minster, you can almost reach out of your window and touch it, not quite like some other hotels who claim they have great views of the Minster !! Sorry we did not get breakfast service quite right on your second morning, ( saved by the view ). Thank you for your recommendation and lets hope we do see you again on your next visit to York, perhaps try the other Suite ! Kind regards Simon Murphy General Manager

"Lovely hotel."

5
29/10/2016

I booked this hotel for a night away with my daughter and was pleasantly surprised by it. It's an easy walk from the train station and I was thrilled to discover how close it was to The Minster. We stayed in room 40 which was a twin room, it was decorated really nicely and although I would've preferred a larger bed, I can't say I slept badly as they were very comfy for single beds. The breakfast was nice, cereals, yoghurts and pastries etc for you to help yourselves to and then you could order hot food which was freshly prepared and tasted very good. The reception staff were very friendly and helpful and gave us tickets to the Minster which another guest had donated. I wouldn't describe this hotel as high end or luxury but if I visit York again I would definitely stay here as both my daughter and I really liked it.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Kylietoft, Thank you for your lovely review of my "lovely" hotel, I am so pleased to read that you and your daughter enjoyed your stay, and that you found my staff to be friendly. Thank you for your recommendation and if you visit York again lets hope we see you here ? Kind regards Simon Murphy General Manager

"Excellent place"

5
28/10/2016

We stayed here for 3 nights and were pleased with the pleasant hotel, very clean, and its location. We were able to walk everywhere we wanted to go. The staff at reception was charming and helpful. Breakfast was good and plentiful, it really set you up for the day.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Jahima-loma, Thank you for your very nice review, glad you liked our breakfast and my charming staff, lets hope we see you again soon when visiting our great City. Kind regards Simon Murphy General Manager

"Great hotel in the centre of York"

5
26/10/2016

It was quite a special weekend for us and we wanted to be in the centre of York. From the moment we arrived, the staff looked after us helping to unpack the car and then taking it away. We knew we had a small room but it was comfy, clean and absolutely fine. It's perfectly located in the centre and lovely to hear the bells from the Minster

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear John D M, Thank you for your wonderful review, I am so pleased that we helped make your special weekend extra special !! My team do genuinely want to help our guests and make them feel at home and will do everything in their power to make it so ! Kind regards Simon Murphy General Manager

"Fantastic hotel"

5
26/10/2016

Excellent hotel in a perfect location, staff went the extra mile at every opportunity, lovely clean hotel with modern rooms, even got a complimentary bottle of champagne on arrival without asking! Cannot fault the place in any way

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Adrian S, Thank you for your " fantastic" review, so pleased you had a fab stay and lets hope we see you again ? Kind regards Simon Murphy General Manager

"Minster bells serenade"

5
26/10/2016

The building that houses the Best Western Dean Court Hotel was built in 1865 to house the clergy of the York Minster which is just across the street. Skillful remodeling has created a comfortable, convenient hotel in what has to be the best location in York. The bells of the Minster ring out as one takes a short walk the The Shambles or only a bit longer one to the Railroad Museum. Excellent restaurants are close by and the hotel's own restaurant is quite good. Staff are excellent, willing to help in any way they can.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Roger H, Thank you for your lovely review, we do have a fantastic location, with everything on our door step, and us overlooking the Minster. The bells are on strike at the moment but thats another story !!! Glad you found my staff to be excellent they do genuinely have a willingness to provide a friendly yet professional service. Kind regards Simon Murphy General Manager

"In All Very Nice"

4
26/10/2016

stayed there for 2 nights and got to say it was great the staff were brilliant couldnot ask for more. The breakfast was amazing with the restaurant staff faultless Location for me was fautless the room how ever was quite small, had a fair bit of dust on the lights and bed side cabinet and the bathroom shower area was in need of a bit of love and also the window in bathroom was very ropey. also my room was above or alongside a air con compressor i think and a constant drone did get quite annoying but all in all would go again

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear JasShell, Thank you for your review, I am saddened to read that you found "dust" in your bedroom, this should certainly not happen and will be "dealt" with ! On a brighter note I appreciate your comments about my brilliant staff and your amazing breakfast. Lets hope we do see you again? Kind regards Simon Murphy General Manager

"Central and Extremely Friendly Staff"

5
25/10/2016

We stayed in the Dean Court Hotel for a wedding in Yorkminster so location was perfect. Our room was decent and surprisingly roomy for an old building. Staff were extremely friendly and always willing to assist.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Laycock, Thank you for your recent review I am pleased to read that you enjoyed your stay and my staff were friendly and willing to assist. I hope you had a great time at the wedding, the Minster is certainly a fantastic venue to get married in. Kind regards Simon Murphy General Manager

"Excellent hotel right opposite the Minster"

4
25/10/2016

We stayed here for 1 night for a wedding at the Minster. The staff were very friendly, showed us round the hotel and explained everything in our room. The room was clean, fresh modern decor and overlooked the road and Minster. The bar and restaurant were lovely as were the staff. I left my scarf behind when we checked out and they have offered to post it to me which I thought was very very kind. We have already said that we would return when we visit York again in the future. A really lovely hotel right in the middle of York and very close- 10 mins- walk to the main station.

"Afternoon tea with friends "

4
23/10/2016

We had afternoon tea, it was very nice. Staff very nice,couldn't do enough for you. Would definitely go again ? Sorry, but feel I have said all I need too, on other places excellent is ample. Your loss if not enough.

"Fantastic location!"

5
20/10/2016

You couldn't get a better location in York, right next to the Minster, even without that this hotel would score highly. The staff throughout the hotel are unfailingly friendly and helpful, nothing was too much trouble. I booked a 'compact double' room but got upgraded to a standard double, this was nicely decorated with all the amenities you expect: lovely bathroom, tea, coffee, fridge with water, bath robe, choice of pillow etc. Although it was at the back of the hotel, this didn't bother me as I only staying one night and was out and about shopping and exploring York. I had dinner in the restaurant and the food was excellent, I can highly recommend the white chocolate mousse, I was also given a couple of canapes to taste (a nice touch). Breakfast was equally as good, cereals, fresh fruit, full english - check out the website for the full menu there is too much to list here! They also put a note with the weather forecast for the day on your table so you know if you need an umbrella - which the hotel provides. It is these little extra touches which make this hotel special, I am only sorry I didn't stay longer - next time I will. It is within walking distance of the station and the centre of York with everything it has to offer is on your doorstep, what more could you ask. The hotel will store your luggage if your room isn't ready and take it to your room, check out time is 11am but again they stored my luggage until the afternoon.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear sandix26 Thank you for writing a review following on from your recent visit to the Dean Court Hotel. It is fantastic to read that you had such a great stay with us and you really seem to have identified some of the extra little things that we do, I have worked and visited in many other hotels and not come across one that applies itself quite so much in its customer service as we do here at Dean Court and I feel somewhat privileged to be part of a team with this mentality. It does seem during your stay that the location, food, room quality and indeed the customer service have all been well received and we very much look forward to welcoming you back again soon. Kind regards Steve Bailey Deputy General Manager

"Short visit to York"

4
19/10/2016

We planned to spend a week in Yorkshire and then a week in London. This hotel has a lovely staff, and we had a very nice room. the hotel is in a great location, right across the street from the Minster. There's a lot to see in York and if I'm able to return I'll definitely stay here again

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear 2SeniorAmericans Thank you for taking the time to write a review in your busy vacation schedule, It is so nice to read you had an enjoyable stay here and if fate brings you back to this lovely part of the world in the future then we shall very much look forward to welcoming you back to our hotel. Kind regards Steve Bailey Deputy General Manager

"Our Wedding"

5
19/10/2016

We stayed at The Dean Court for 2 nights with all our immediate family for our Wedding in Sept. From the point of enquiry for group bookings right through to checking out the staff could not have been more helpful. We booked a large table in the restaurant for our wedding breakfast, the food was fantastic and the service second to none. We had our two small children with us the whole time and the staff treated them like family. Beautiful rooms with great views, comfortable beds and the breakfast was lovely too. Couldn't recommend this place more, we'll definitely be staying here again and again.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear AilsaHow Thank you for reviewing your wedding experience at the Dean Court Hotel. We are all so pleased to hear that you had an enjoyable time on such a special occasion. It is personally pleasing to hear that staff across all departments have contributed to your enjoyment as well as the beautiful rooms and views. Maybe we shall see you on the 17th for the anniversary. Kind regards Steve Bailey Deputy General Manager

"A wonderful stay"

4
17/10/2016

Throughly enjoyed our stay. Hotel couldn't have been better positioned for exploring York. Our room had a fantastic view of the minster. The staff were all very helpful and in addition the car parking service reduced any stress we may have had on our arrival. The room was clean and our bed was comfortable. Breakfast was excellent and our table again overlooked the minster so we sat and watched the world go by. Thank you for a lovely stay.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Katie M Thank you for reviewing your recent visit to the Dean Court Hotel, We are so fortunate with our positioning here, this combined with clean, comfortable rooms lends itself nicely to a pleasant stay and it seems from your comments that your stay was relaxing and enjoyable. We hope you will consider us for a future visit to York Kind regards Steve Bailey Deputy General Manager

"Amazing darling !!"

5
17/10/2016

We have just returned from a memorable, unforgettable weekend at The Deans court hotel and I'm sure most of the wonderful staff there will remember us five sisters too!! From the moment we arrived, we were made very welcome and special, nothing was too much trouble. As everyone has pointed out, the Hotel faces York minster and is within easy reach of the city centre and the train station. The breakfast was a banquet, with something to suit everyone's taste. One of the highlights of our stay was when we mentioned that we were there for our sisters 60th birthday whilst having breakfast, Ronny, a delightful member of the restaurant staff, served her poached eggs with a candle in a a piece of toast with a smiley face, after that, the rest of the staff turned our breakfast into a party (we loved it, thank you) we apologise for not remembering all of your names to mention you personally. I'm afraid we'll be coming back, because we loved our stay with you.

"Fabulous hotel"

5
16/10/2016

This has to be one of the best hotels we have stayed at in this country. We cannot fault it at all. The room we had was huge with a large en suite. It was suitable for a disabled person as there was a wet room incorporated into the bathroom. The water was always piping hot. The service however, was what made our stay outstanding. The staff were fabulous...especially at breakfast. The waiters were so pleasantly attentive and happy. Food was great. The position is perfect as it sits outside the Minster. The bells and street noise may prove intrusive to some, but I cannot say it bothered me. Would definitely book again as we will definitely be coming back to York...what a fab time we have had here!

"Good Hotel in A Great Location"

4
16/10/2016

Whilst the Dean Court Hotel's location is a major factor in its favour, that is not to say that it has other attractions that make it good accommodation in the centre of York. Others have spoken about its proximity to the Minster and York's transport, shops, attractions and restaurants, but this is also a nice, comfortable small hotel with quite adequate facilities. Granted, the rooms are very small, but nonetheless they are well equipped and provide comfortable accommodation. The restaurant has a good menu and the quality of the evening meal was of a reasonably high standard. I found the staff to be very friendly, efficient and helpful. In summary, this is a hotel where you can comfortably spend a couple of nights whilst you explore the beauties of York.

"A beauty in a beautiful place"

5
15/10/2016

This is a lovely hotel. It is right opposite York Minster and the buildings are historic. The room I had looked out on to the west door of the Minster and it was a joy to look out at any time of day or night.The facilities and service are first rate. The room was huge, it had a super bathroom and I was extremely comfortable. I used room-service quite a lot for meals and it was really good. I would recommend the Dean Court without reserve to anyone.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Peter W, Thank you for your beautiful review. I am so pleased that you found our services, bedroom and facilities to be first rate and you were extremely comfortable. Thank you for your recommendation and lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Basic 4 star accommodation."

4
14/10/2016

Our recent 4 night stay in B.W + Dean's Court was satisfactory. The pro's were; a wonderful position almost opposite the Minster, and close to all attractions. Friendly, accommodating staff that solved every issue with a smile. Large rooms compared to other places in the Uk. Now for the cons. The rooms were quiet outdated, with basic amenities available. The furniture had had its day. Chair had a sunken seat and could feel springs at some spots on the bed. With an upgrade of furniture and decor, this place would be a gem.

"Little gem in the heart of the city"

5
14/10/2016

very friendly welcome from all staff. Hotel only 10 mins walk from train station and very central, overlooking York minster. Room small but had everything we needed. Lovely bathroom, with nice bath to soak in after walking around the city. Everything was scrupulously clean. Ate in restaurant, and food was fantastic. Again all the staff were very welcoming and helpful. will definitely come here again.

"Unquestionably the Best Hotel in York"

5
12/10/2016

Undoubtedly, some may quibble with such a comparison-generating title as above, but I can safely say that I cannot imagine finding a more comfortable, convenient, luxurious, or reasonably-priced hotel in York. The room was, admittedly, a bit small - but I chalked this up to being an American in England. That is the only negative thing that can be said. The furnishings were comfortable and stylish for the theme - soft colors and old-world stylings. The hotel is located thirty seconds walk from York Minster, and the grand cathedral dominates every view from the hotel. Despite being on a main street, the room was quiet, save for the singing of a street busker who had an angelic voice. The bed and bedding were very comfortable and, a wonder for the chronically overheated like myself, the room came with a fan. The bathroom was large (again, not to American standards, but large by British ones), and modern. Finally, the real highlight: the price was well below average for the part of town it was located in. I can safely say that the next time I'm in York - whether in two years' or twenty - the Dean's Court will be my hotel of choice.

"Nearly 5 star all around"

4
12/10/2016

The location of the hotel is excellent as others have mentioned. It is right beside York Minster and the city centre. The staff are very friendly and helpful, with special mention to the man from Northern Ireland, who showed us to our room and was super friendly each time we saw him. The room itself was great for a 4 star hotel, with TV, fridge and a very comfortable bed. We only stayed one night and I must say the breafast would be very hard to beat The only minor flaw was that I emailed the hotel saying it was my partners birthday. I mentioned that I would pay for a surprise. This was all last minute and in-hindsight I should have phoned. There was no acknowledgement and this was disappointing. Overall a great stay, would definitely recommend.

"A lovely night in York"

5
11/10/2016

We had a deluxe Minster facing room that was spacious and beautiful, including the bathroom that was filled with vintage details. They have a lift that is a nice touch. the hotel restaurant has exceptional food and we had a lovely dinner at a corner table that overlooked the Minster and its plaza. Its close to lots of shops and the shambles so if you want to get around after dropping off your car for the very efficient valet there are plenty of options. It is a bit pricey but if you're looking for a special night or a well located place to explore York it is the place to be! P.S. if you can afford it spring for the enhancement package and get the box of chocolates. some of the best chocolates we've ever tasted!

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Don C, Thank you for your 5 out of 5 review following your lovely night in York, I am so pleased you found our food to be exceptional, my new Head Chef will be thrilled and you loved your deluxe rooms ( which do have the best views on the Minster in York ). Hope we see you again? Kind regards Simon Murphy General Manager

"Location Location Location"

4
10/10/2016

Our hotel room faced the York Minster. I don't think there could have been a better view. When we left in the morning to go wandering about, everything was so close to our location that we couldn't get lost if we tried. Around the corner and a short walk to walk the walls. Around the other corner and straight on through with a slight turn and we were at the Shambles. A little bit more of a walk and we were at the Yorkshire Museum.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Marie S, Thank you for your review, and we are so fortunate that we do have the best location in York overlooking the Minster and located right in the City Centre with all that York has to offer minutes from our door. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"a good stay"

5
10/10/2016

we were pleased to stay there - so central and welcoming. we liked the decor and breakfast good too. easy to walk to most of the places we wanted to visit! york is an interesting place, getting more yuppified tho.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Anne B, Thank you for your nice review following your good stay. I am pleased to read that you liked our breakfast, decor, and of course our central location. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Great Hotel and staff"

4
10/10/2016

Stayed here with my husband for 2 nights. The hotel itself is fairly standard, but the rooms are nice, clean and not too small - the only downside to the room was the shower, which was nice and hot and powerful but was let down by a shower head that wouldn't point anywhere other than the wall! We had a room on the corner, with views of the Abbey - which was great. Yes the room was noisy at night, but you are in the middle of a busy city centre - the location is perfect to get everywhere you want, so a little room noise isn't a big problem. The staff were all so very friendly and nice - the real selling point of this hotel, along with the breakfast - it was beautiful, with plenty of good choices. Not the cheapest hotel, but again you are paying city rates!

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear BrittlePeanut, Thank you for your "great hotel and staff" review. I am pleased to read that you found my staff all to be so nice and friendly and you liked our breakfasts. We do have the most enviable location overlooking the Minster and centrally located for everything else. I will track down your room number and sort the shower out- sorry. Lets hope we see you again when visiting our great City once more. Kind regards Simon Murphy General Manager

"Best Hotel ... Ever"

5
08/10/2016

My husband and I stayed at this hotel for one night last week (27 September) along with another couple. This was not our first stay at this hotel and again we were not disappointed. The trip to York was to celebrate our Pearl wedding anniversary. We arrived at the hotel at 10.45 and were immediately shown to our rooms. We had the Wolsey Room with a fantastic view of the Minster. We also had in our room an anniversary card and box of fudge from all the hotel staff. We didn't dine that evening at the hotel but breakfast the next morning was lovely. The hotel even looked after our bags for us on checking out until we were ready to catch our train later that evening. All of the hotel staff we met during our stay were extremely helpful and nothing was too much trouble. I am certainly looking forward to my next stay at the hotel in July next year.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Sally H Firstly on behalf of all the staff let us offer our congratulations on your pearl anniversary and secondly thank you for leaving such a positive review. I am pleased on this occasion that you were able to check into the room nice and early and that you were pleased with the card and gift left by the team. We are fortunate to have such a high level of friendly staff here and we all look forward to welcoming you back in July. Kind regards Steve Bailey Deputy General Manager

"Fantastic location"

5
05/10/2016

Hotel is a 10 minute walk from York station and is located directly opposite the Minster. Staff were very welcoming in our arrival, we were a couple of hours early but are room was ready. We were shown to our room by Fredrico, he was very friendly and helped us with our luggage,he asked us how long we were staying and we explained that we were in York for our Anniversary. After settling in we walked into town which didn't take too long due to the fantastic location of the hotel, on our return there was a box of fudge and an Anniversary card from the staff, left on our bed, lovely touch. We only had breakfast in the hotel one morning but it was great, buffet style with a cooked breakfast, all the restaurant staff were lovely especially a guy called Ronny who always had a smile. Our room was cleaned daily and the tea and coffee tray replenished.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Elaine B, Thank you for your fabulous review, I am so pleased you thoroughly enjoyed all aspects of your stay. I will be sharing your review and comments with Fredrico and Ronny who will be both thrilled to see their names mentioned, as they will now both receive a bonus from the hotel !! Lets hope we see you again soon? Kind regards Simon Murphy General Manager

"Great location, but you will wake up with the sound of bells"

4
04/10/2016

Dean Court is a great wee hotel for an overnight stay. But don't forget, your right next to the Minister, so them bells will wake you up at 8am :) Very clean and the staff were lovely. The room was tight but ok for a night. The room was very warm and there was no way to turn the temperature down or open a window. Its worth getting up early for breakfast and getting the table overlooking the Minister, very picturesque. If your vegetarian, don't order the veggie sausage or bacon, its like cardboard. I had the regular breakfast and it was delicious. Overall a great stay and I would highly recommend for a weekend stay. 7/10

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Brian S, Thank you for your recent review, I am pleased to read that overall you had a great stay. For any future guests reading this the Minster bells, which we overlook, ring once from 8am to announce the hour, and then on the hour until 9pm, ( in the old days they rang every hour on the hour ) and on a Sunday morning from 9am they ring for morning service. Thanks for the recommendation. Kind regards Simon Murphy General Manager

"Can't get more central than this!"

4
30/09/2016

This was a flying visit to York, one night two days My wife and I were made welcome by the staff who were all, without exception, most pleasant and helpful. We were given a room with a view of the Minster which is directly opposite and the beds (twins) furnishings and bathroom were first class. Breakfast was of the self-service style for cereals etc and waitress service for the main course. It was of good quality. We would recommend the hotel and would be pleased to re-visit. The only downside (which is no fault of the hotel's) was noise from passers by from 11pm onwards. (A Monday night). I was awoken several times by disorderly persons shouting and sometimes screaming. We never saw a policeman during our two day stay and York police should get a grip and not allow people to roam the streets at night breaching the Peace.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear EdelweissDarlington Thank you for writing a review after your recent stay at our hotel. It does seem that an enjoyable time was had by you and your wife and I can only apologise that the loudness of some passers by interrupted your sleep. If you are to stay with us again be sure to ring the hotel directly and ask for a rear facing room, although they do not offer the views that the front facing rooms offer, they will be quieter from external noise. We hope to see you again in the future. Kind regards Steve Bailey Deputy General Manager

"Great Location!"

5
30/09/2016

You are literally across from the York Minster, The Shambles (shopping/eating district), and walking distance to the many museums, gardens, and historic sites. The staff went out of their way to help with luggage and make us comfortable in our room. Our room had a perfect view of the Minster. The room was large and comfortable with a small walk in closet, refrigerator, fans, and desk/vanity. Our breakfast included fresh fruits, juices, pastries, cereal, yogurt, granola, dried fruit. Then you order your full breakfast with a variety of hearty options.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear d3smon It is so pleasing to hear that you had an enjoyable stay here at the Dean Court Hotel enjoying the friendliness of our staff, the views from our comfortable rooms and our variety of breakfast options available. We hope this will help bring you back to the hotel on another occasion and we would like to take the opportunity to thank you for choosing our hotel and indeed reviewing your stay in such a positive manner. Kind regards Steve Bailey Deputy General Manager

"Awesome experience"

5
29/09/2016

I checked into Lamp and Lion Inn initially and had to check out due to really moldy bathroom and loud noise from people drunk in their pub down stairs and noise of shattered bottle in the middle of the night. On top of that, the window kept making noise the whole night. I couldn't tolerate any of that for around £232 for 2 nights. So I checked out immediately and did a last minute reservation in this best western hotel which was about the same price as Lamp & Lion Inn. This best western is really nice. Had a really good experience right from the moment I got to their front door. When I got to this hotel with couple of heavy bags, the person at the lobby came running to help me with the bags. That was a really good gesture. The staff in the lobby are really courteous, helpful & quick. I travel quite often and have stayed at various best western hotels in different countries. But this one is by far the best staff and room based on my experience. Really decent place to stay in and was treated really well. The gentlemen that gave me my hotel keys walked us to our room and showed our way. He was really kind and asked us about our day at York, etc. I really recommend this hotel. I normally don't write reviews, but I thought I should for this place as my experience was really good. Hotel is right next to the York minster (very centrally located). Room was spotless. Bathroom was very clean. There was water in fridge, biscuits, kettle for coffee/tea, hair dryer, iron, tv, fan, etc. Thumbs up to the staff of this Best western plus deal court hotel. Keep up the good work!!!

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear AnonymousNE2013 Thank you for writing such a positive review after your recent visit, I am sorry to hear that your initial booking didn't work out too well but I am pleased that we were able to offer something more to your liking and leave such a positive impression. Your experience with the staff here is typical of what our customers say about us, there is a genuine sense to do whatever we can to help our guests and make them feel at home. We really appreciate your kind words and recommendations and hope to welcome you back to the hotel in the future. Kind regards Steve Bailey Deputy General Manager

"Stayed after the Hull marathon."

4
28/09/2016

We stayed with two friends after we traveled from Hull after the marathon. Our friends who payed the same price for their room got a spacious room with views of the minster, we got a room you could not put a suitcase down before tripping up over it it wasn't acceptable so we called reception and they moved us to a superb room with a view of the minster and room to breath. The beds were very comfortable and the reception staff excellent. We came down for breakfast and was seated by a man who to say the least was a bit rude, something what lost this hotel maximum rating. Why ?. Because we asked if we could sit near the window !. Nothing wrong with that would you say when there was plenty of room near the window, so from there on his frostiness made our breakfast unpleasant, its such a shame .

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear snowman7777 Thank you for taking the time to review your recent stay. I am sorry to hear that the room which was first allocated was not to your liking but I am happy to hear that the reception team were quickly able to rectify the situation. I must offer my apologies to the gentleman who appeared rude at breakfast, it is unusual to hear this of staff here and I cannot match your tripadvisor user name to your reservation so I cannot tell which staff member it was but I will be sure to speak with all the department to ensure the message is relayed to all staff. Despite a few issues during the stay it seemed for the most part to be an enjoyable stay and I do hope you will consider using us again. Kind regards Steve Bailey Deputy General Manager

"location location location"

4
26/09/2016

Superb setting and very comfortable hiotel. Beware the small doubles, they are REALLY small and won't fit 2 single beds. staff were very understanding and helpful with upgrade.Quite pricey but yopu pay for the setting and the comfort level was high (once we got a bigger bed!)

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Kevin B, Thank you for your review and your kind comments about our comfortable hotel, our cosy small doubles are smaller than our standard double rooms, they are described on our web site as "Our Cosy Double Rooms are compact rooms (2/3rd s standard size – with limited space around the bed. All of our Cosy Double Rooms have a 4 foot 6 inch double bed and are equipped with water on arrival, bathrobes, a safe, well stocked hospitality tray and even an umbrella!" I agree the location of the hotel is the best in town with is proximity to York Minster and all the offerings of York only minutes away. Kind regards Simon Murphy General Manager

"Another wonderful visit to the Dean Court"

5
26/09/2016

Stayed here previously in a cosy room, so thought we would upgrade this time. had a lovely room overlooking the Minster, was not disappointed, Lots of space lovely en-suite, comfy bed , lots of little touches make it just right. Breakfast tasty and served quickly. Staff so friendly and helpful, Valet parking a treat a so no parking worries.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Sharon S, Thank you for your lovely review following your latest visit, glad you liked this bedroom, and of course those wonderful views of the Minster, a short stones through away ! My team will be pleased to read they were friendly and helpful- probably our motto ! Lets hope we see you again for "another visit " next time a Suite ? Kind regards Simon Murphy General Manager

"Lovely Hotel"

5
25/09/2016

Excellently placed next to the Minster this is a lovely hotel with very friendly and attentive staff. The room was comfortable, clean and large overlooking the road, which can be noisy at night so best to shut the windows and use the fan provided in the room if it gets warm! The bed was extremely comfortable resulting in an excellent night's sleep. Although I didn't eat in the restaurant the bar area was comfortable and relaxing. I will certainly come back.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Smeel t, Thank you for your lovely hotel review, so pleased you found all my team to be friendly and attentive, rooms over the front of the hotel have the most amazing views of the Minster, but as we do have the best location right in the heart of the City Centre we can also sometimes hear the residents, tourists and students enjoying them selves. You must try the restaurant on your next visit, it is good ! Kind regards Simon Murphy General Manager

"Incredible location!"

5
25/09/2016

This hotel is right across the street from York Minster. The bells are wonderful to hear! The hotel is small and charming and the staff is very helpful. Had breakfast in bed ,brought on time and accompanied by the bells and organ as it is Sunday. Talk about getting 'a sense of place'!

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Mayornancy, Thank you for very kind review, and yes we do have the best location in York, can you believe we actually receive some negative comments about the Minster bells? Glad you experienced them whilst having breakfast in bed, a truly different experience. Kind regards Simon Murphy General Manager

"Restaurant visit Impressive menu, not so impressive cuisine"

4
24/09/2016

This well reviewed and well situated town centre Hotel has a restaurant with an impressively written menu, was it a rival to the fine dining at the Grand Hotel across the river? we tried the restaurant one quiet midweek night. The staff were welcoming and efficient, there were quite a few diners in the restaurant, all over 65. Strangely loudspeakers serenaded us with rather loud jazz related music with an insistent loud beat, more suitable for 20 year olds and not exactly relaxing. Most of the better restaurants across the town offer dishes basses on the same small range of local ingredients (fHaddock, lamb, salt cured beef) and this makes it easy to compare their offerings and the prowess of the chef. The meal was quite decent, but not anything like as subtle as the menu suggested, the accompanying bread rolls seemed to have been thawed out and imperfectly cooked, the were not really cooked i the centre and had probably been bought in from some industrial baker. Desserts were fair but it was not possible to detect the sorrel (used in several restaurants locally) which in this restaurant is used in the gelato and the lemon gelato was disappointing. Service was friendly and attentive and if the menu was overpriced, the situation of the restaurant and the quality of the staff make it worth trying.

"Lovely hotel and staff"

5
24/09/2016

When we arrived we was greeted by a lovely blonde lady think her name was Amy she was lovely and nothing was to much trouble. She took us up to the room and made us aware if we needed anything to let them know. The room was lovely and spacious with great tea and coffee making facilities. It is about a 5 minute walk into the town and was the perfect location. We didn't eat at the hotel but pubs and restaurants near by were amazing great food at great prices. Will defiantly be returning soon

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Paula W, Thank you for a fab review, I am so pleased that you enjoyed all aspects of your stay and I will of course pass on your very kind comments about Amy, ( though I bet she has read your review, I do have some very competitive staff ) who checked you in and escorted you to your bedroom. Next time you need to try our restaurant as we offer great food, competitively priced, with the best location and views in York. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Overnight stay in York"

4
24/09/2016

We stayed at the Dean Court on our way back from a holiday in Whitby. The room was small but very attractive and well appointed. We ate in the restaurant and enjoyed a good meal - shallot tarte Tatin followed by fillet steak and peppercorn sauce then ginger ice cream. All very good. Great views of the Minster and very convenient for shopping. We'll be back next year.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Gillian A, Thank you for your nice review, I am pleased to read you enjoyed your dinner, I must admit I too like the ginger ice cream, bit of a kick too it ! All our 37 bedrooms are individually styled, decorated and are of different sizes, the room you booked was a cosy double, may be on next years visit you will book a standard or deluxe room, which are a lot more spacious. Kind regards Simon Murphy General Manager

"great location"

3
22/09/2016

Would have given it a 3.5 stars but there's no such thing. The hotel is across from the York Minster and about a 10 - 15 min walk to the train station. The staff was friendly and helpful. The room we stayed on the 3rd floor had no elevator access. Our room being opposite a pub, it was quite noisy early in the morning with people rolling metal beer canisters. Wifi was good. Not a fan of the separate hot and cold faucets on the sink, like to be able to control water temperature.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Edl, Thank you for your review, though saddened you only scored us a three. The room you were allocated was on the second floor and is only one of four rooms out of 37 that does not have lift access. I am sorry that one of our neighbours delivery disturbed you early one morning, the only down side of having the best views and most central location in a busy town centre. I am pleased to read my staff were friendly and helpful and trust you had a safe journey back home. Lets hope we see you again when visiting our great City and I will ensure you have one of the other 33 rooms that have lift access. Kind regards Simon Murphy General Manager

"Great hotel ! "

5
21/09/2016

Stayed for one night this weekend in a deluxe double. Ideal central location, friendly helpful staff, view of the Minster from our room was fab. Will definitely return and have already recommended to friends and family!

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Rachael S, Thank you for your "great hotel " review, I am so pleased you enjoyed your stay and thanks for the recommendation to your family and friends, lets hope we see you and them again soon. Kind regards Simon Murphy General Manager

"Great customer service"

5
21/09/2016

When we arrived at this hotel there was no record of our reservation due to a third party booking error. However, the young lady at the desk was brilliant (I wish I had got her name). She agreed to match the price we had been quoted, took our bag and sent us off to have a lovely day, assuring us it would all be sorted. On our return, we had been allocated a lovely room. Every member of staff we met was courteous and helpful. The car parking facility for £18.50 is well worth using and is very efficiently run. The location is superb right next to the Minster. Breakfast is to a high standard. Well done Dean Court - we will return.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Malcolm B, Thank you for your very nice review, I am so pleased we could accommodate you on this occasion, the third party agent had booked you into another hotel ! Gladly Leah was able to sort your reservation out and allocate you a lovely room. Next time when want to return, please book directly and you will get the right hotel at the best price ! Glad you took advantage of our valet car parking service- its more convenient , safer and better value than public pay and display. Hope to see you again soon. Kind regards Simon Murphy General Manager

"Wedding Breakfast & Weekend Stay"

5
19/09/2016

The Dean Court staff could not have done any more for us during our wedding weekend if they tried. The food was incredible, the staff a true credit and so helpful. They took the time to make us feel so welcome.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Christopher H Thank you for taking the time to write a review after your recent stay and to read such a positive review is very rewarding for our staff. We all wish both you and Alisa the very best for the future and congratulations from all at Dean Court Hotel. kind regards Steve Bailey Deputy General Manager

"Wonderful Stay in the Heart of York"

5
18/09/2016

This hotel is a short walk from the rail station and is located right next to York Minster. The staff is very friendly and welcoming. The breakfast in the hotel restaurant was outstanding; however, it is an optional add on to the room rate. The room's decor and functional design made our experience enjoyable. Highly recommend! Wished we could have stayed longer!

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Brittany F, Thank you for your wonderful review, I am so pleased to read that you would highly recommend us and we too wish you could have stayed longer. Hope you enjoy the rest of your trip to the UK. Kind regards Simon Murphy General Manager

"Weekend break"

5
18/09/2016

Fabulous hotel. Great location right just a short walk from train station. Hotel is right beside York Monster and short walk to the shambles market. We stayed in one of the smaller rooms, they are comfortable and clean. Good selection for breakfast. Staff friendly and would stay again

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear JulieJ, Thank you for your kind review following your weekend break. I am so pleased to read that you found your bedroom to be comfortable and clean and breakfast was good served by my friendly staff. Lets hope we do see you again soon Kind regards Simon Murphy General Manager

"Quite a find, in amongst a myriad of other restaurants"

5
17/09/2016

This Best Western appears to be one of the better ones, although we weren't staying and can't comment on the rooms. The lobby and bar area all felt suitably upmarket, and the frontage and its position, right in front of York Minster, give it an upmarket feel. But the real find for us was the restaurant. We partook of the Early Bird Menu and ate at 6.15pm, suiting us after a day walking around the delights of York. And the food, it's presentation and its service were all excellent. Such a shame for the new chef of just six weeks ( he apparently used to chef for the city's Grand Hotel nearby) that the restaurant was deserted, and this on a Friday evening. This chef certainly knows what he's doing! And certainly the early evening prices are fantastic value for money. Such a shame that others haven't yet found this great food, in a lovely place, at good prices and delivered with such good service. Just our kind of place!

"Perfect location and super service"

5
16/09/2016

My husband and I stayed at the wonderful Dean Court Hotel for six nights in late August. I had booked the hotel earlier this year (March) as we needed an accessible room with a wheel in shower (which also ended up having a fold down from the wall seat). The bathroom also did have a bathtub which was good for a nice soak after being tourist all day. From my first contact to the hotel in March til the end of our wonderful stay in August, everything was 100 % perfect. Greetings from the front desk helpers, breakfast servers smiles and friendliness, the large room (# 20) and clean, clean, clean room service all made our stay very enjoyable. Yes, room #20 is on the front of the hotel where on Friday and Saturday nights there is some taxi traffic but having the lovely park across the street to view and also being able to open the windows and have a nice breeze come in the windows makes up for the very very little noise we heard. We did borrow a fan to use (the hotel only has a/c on the ground floor) and on one afternoon we did use one of the two portable air conditioning machines the hotel has to loan you. We had very warm sunny days and cool nights so perfect weather. The hotel is very wheelchair friendly and someone was always available to assist us when needed. Greatly appreciated. For our location needs (to visit the Minster and old town) and our room needs, the hotel could not have been better. Thank you everyone for making our vacation so nice.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear joy12Blairsville_GA Thank you so much for your wonderful review, I am so happy to hear that all the team played such a vital part in ensuring you had such an enjoyable stay with us. Like all hotels we have our challenges but our location, fantastic food and friendly staff make for a great stay. As you have said we have staff available at all times to assist our guests in any way we can and I am personally happy to hear you greatly appreciated the helpfulness of our staff. We hope we have the opportunity to welcome you back to the hotel again soon. Kind regards Steve Bailey Deputy General Manager

"Tiny rooms"

3
16/09/2016

The hotel itself is in a fantastic position right near The Minster. The staff were friendly and helpful but our double room was disappointing. The room was by far the smallest we encountered in 3 weeks of travelling and worse still was very stuffy on a day that was really only warm not hot.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear SueBGC11 Thank you for reviewing your recent stay at our hotel, I was unable to match your name on here to our reservation system to find out exactly what room you stayed in although I imagine it was a small double, we do have standard doubles, deluxe rooms and suites available too which certainly offer more space if you were to consider another visit. Despite the negative issues on the room you chose it was nice to hear that our location was fantastic and you found our staff to be helpful and friendly, If you were to consider using us again be sure to contact the hotel directly for detailed descriptions of our room sizes, positioning and best rates. Kind regards Steve Bailey Deputy General Manager

"Birthday celebration "

5
15/09/2016

Stayed 2 nights at the deanscourt hotel...all I can say is FANTASTIC...the staff,the location,we had a lovely room with a huge bathroom over looking the minister.We had breakfast both mornings which was delicious...staff were attentive and the choice was impressive...would definitely stay there again!

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Donna, Thank you so much for your "fantastic" review and for your very kind comments about my staff, who are always pleased to receive such positive feedback about themselves, they are truly a great asset to the hotel, and our delicious breakfasts. Lets hope we do see you again soon. Kind regards Simon Murphy General Manager

"central and comfortable stay"

5
15/09/2016

The Dean Court is centrally located in the city of York - across from the cathedral and walking distance to some spectacular sites. Upon arrival the staff are very welcoming and professional. The breakfast in the mornings were excellent with terrific service.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear BSAP, Thank you for your lovely review, I am pleased that you thought my staff were welcoming and professional, and you liked our English breakfasts. I trust you had a good journey home and hope to see you again when re visiting our great City. Kind regards Simon Murphy General Manager

"Centre of York at its finest "

5
14/09/2016

Lovely hotel to stay in closest hotel to the York Minster that I know of anyway, Great foods although very posh kind of food so if you want a burger and chips your not getting it from the hotel that's for sure. Amazing scenery outside of the hotel and very nice looking place inside also the butler we had was very welcoming and warming... Quite a dear place too stay but worth it.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Jbreezy96, Thank you for your 5 out of 5 review, I am so pleased to read that you thought the hotel lovely, was nice with an amazing setting- which it truly has. Actually we do serve a great homemade beef burger and triple cooked chips, in our Court bistro, in the lounges and through room service, sorry you missed that as they are fab !! So next time you stay you will have to try one, on me!, hope to see you soon. Kind regards Simon Murphy General Manager

"Just the Job"

5
13/09/2016

Stayed at Dean Court for Sat & Sun night at the beginning of Sept. Staff extremely welcoming and very helpful from arrival to departure. Good choice of Breakfast options and very tasty. The location of the hotel is simply fantastic. Some reviews complain about noise outside the hotel late at night and into the early hours which we did experience some degree, but the hotel cannot be blamed for this and all the other positives far outweigh any minor disturbance - in my opinion.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Dave H, Thank you for your glowing review, I am so pleased to read your positive comments about my team and our tasty breakfast. External noise is such an emotive subject, the hotel is double glazed, not allowed triple glazing ( grade 2 listing) and is in the most fantastic position over looking York Minster and right in the heart of a busy City Centre. Some guests are disturbed by external outside noise, other guests in the next door bedroom room do comment that was the best nights sleep we have had, so not every one is disturbed by life going on in a City Centre. Sorry you were disturbed but pleased that the fantastic location etc made up for that. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Afternoon tea"

4
12/09/2016

My friend and I visited the dean court for afternoon tea our first visit and def won't be our last from the moment we arrived we were made to feel welcome the staff went out of their way to make sure we had everything we needed Dan attended to us throughout the afternoon with drinks and took hime to chat to us nothing was too much trouble thank u Dan! The hotel itself was spotless and the afternoon tea was amazing although we couldn't manage to eat everything Dan was happy to box up the remaining food for us to take home. A really enjoyable afternoon thank u all x

"The perfect base to explore York"

5
11/09/2016

We had an absolutely wonderful stay at this gorgeous place. The staff were incredibly friendly and went out of their way to make us feel welcome and ensure we had a great time in York (thank you!). The rooms were spotless, spacious and had a delightful selection of tea and biccies to enjoy. The hotel itself is located in the heart of York and just steps away from York Minster, the Roman walls, and an endless selection of top-notch cafes, restaurants, bars and shops. Highly recommend!

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Gemma W, Thank you for such a wonderful review, I am so pleased to read that all aspects of your stay were excellent. My team always love feedback when guests tell us we really looked after you, we do have great staff here who genuinely do try their very best to make all guests stay the best it can be. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Return visit to York "

5
10/09/2016

Just returned from York, & stayed at Dean court hotel, after years of wanting to stay here I wasn't disappointed, the hotel is lovely, very tasteful decorated, & the staff are great , very helpful,friendly, & genuine, there's a cafe/bar, where we had lunch, which was lovely & well presented, and an amazing restaurant, I have eaten in some lovely restaurant & had great food before, but this is the best I've had , delicious, breakfast was really nice , everything cooked to order, we stayed in a standard double, which was very nicely decorated, and well equipped for a standard, room has , tea&coffee facilities, tv,Dvd player, hairdryer, fridge,trousers press, fan & a safe, bath, & a shower, there is also bath robes, The bed was very comfortable & I slept well every night, our room overlooked the cathedral, ( they don't ring the bells between 8pm& 8am) but the hotel has very good secondary glaceing, if you go by car , the hotel offer valet parking for £18.50 a day we stayed for 4days & got a set price , this is a great service , & very reasonable price, saved us time looking for parking , all in all , I would recommend this hotel , I will definitely return

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Sharon W Thank you so much for reviewing your recent stay at the Dean Court Hotel, We are all very pleased to hear that you had such an enjoyable stay with us and to hear that you sampled our cafe menu and our restaurant menu is particularly pleasing to hear. Our restaurant offers some of the best views in York and certainly some of the best food, yet the majority of our customers don't try our food because we are so close to so many of the other restaurants in town. Our rooms as you have stated are well equipped and the staff are certainly the best I have ever worked with, the comments from yourself and so many of our guests suggest that we really do have a friendly welcoming team here. All in all it seems you had a great stay and that is what we simply love to hear, we look forward to your return Kind regards Steve Bailey Deputy General Manager

"Best location in York"

4
09/09/2016

Loved the location. It is literally next door to the Minster and a 5 minute cab ride from the train station. The property was lovely. Front desk staff were very pleasant and welcoming. Unfortunately the rooms are not air conditioned and it was hot during our visit. Fans were provided but were not sufficient to make the room comfortable. Of course when in York you do not want to spend any time in the room. I had drinks at the bar which was nice but did not eat so cannot comment on the breakfast or any other meals.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear laxatl Thank you very much for reviewing your recent visit to our hotel and it seems for the most part you had an enjoyable stay with us. It is frustrating for us here at the hotel that we are unable to offer air conditioning as in the hotter weeks of the year this can have an impact on some of our guests. If you are to join us again I would recommend trying our food offerings whether it be a good hearty Yorkshire breakfast or some superb 2 rosette food in unrivalled surroundings. Granted, I am biased but as a fan of great food, our food really is worth a try if you are to visit us again. Thank you once again for your review. Kind regards Steve Bailey Deputy General Manager

"Everything you could want"

5
09/09/2016

Most wonderful hotel. Location right outside the huge York Minster cathedral with bells ringing songs sometimes for 30 min but not after 9 pm so could sleep well. We stayed in newly refurbished and upgraded room 11 and it was superb. Bathroom with all the expected amenities. Internet worked well. Staff were wonderful too. Would stay there again for sure.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Lori D Thank you so much for leaving a review following your recent stay, I'm so pleased our hotel offered everything you could want. We do think we offer a pretty good stay to our guests but its always nice to hear our guests say that we are doing well. Thank you once again for choosing the Dean Court Hotel where we very much look forward to welcoming you back to the hotel again in the future. Kind regards Steve Bailey Deputy General Manager

"A perfect lunch...."

5
08/09/2016

After a very wet Saturday we needed somewhere to eat. We stumbled across Dean Court and we were not disappointed. Fabulous choice if lunch options....and gluten free available too. Just very friendly and nothing was too much trouble. Would highly recommend and next time I'm in York I will return.

"Lovely hotel in the perfect location."

5
08/09/2016

The room had everything you could want. The staff were incredibly helpful and really friendly. They couldn't do enough for you. I happened to mention it was my husband's birthday and on the bed that afternoon there was a card and a box of fudge. Will definitely stay there again when we go back to York.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear suejj2016 Thank you for reviewing your recent stay at the Dean Court Hotel, your review sums up what we are all about here. Well equipped rooms, incredibly friendly staff and the ability to react to new information and use this to enhance the guest experience. I am pleased you and your husband had an enjoyable time during his birthday and we look forward to offering you a warm welcome upon your return. Kind regards Steve Bailey Deputy General Manager

"Excellent Location"

4
08/09/2016

We stayed here two nights in June. Excellent location a short walk from the York Walls, shops, and restaurants. Steps away from York Minster. Our room was comfortable and pleasant with a sitting area by the bay window. Only downside was lack of air conditioning on warm days, which we were aware of when we booked, but a fan was provided and the room temps were comfortable at night and not too bad during the day. We bought the bed and breakfast package and enjoyed a variety of breakfast options in the restaurant with a view of the York Minster. A full English breakfast was available. Would definitely stay there again.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Susan Many thanks for reviewing your stay with us in June and it is pleasing to hear that you would stay with us again. It is unfortunate that we are unable to provide air conditioning due to the listed status of the building but hopefully the fans take the edge of on the warm days. Our breakfast options are plentiful and cooked to order to ensure our guests have the right start to the day and again I am pleased to hear that you enjoyed what you sampled during your stay. We look forward to welcoming you back again soon. Kind regards Steve Bailey Deputy General Manager

"Amazing weekend"

5
06/09/2016

Hotel staff were brilliant from start to finish. Probably the best location for a hotel in York (adjacent to the Minster). Great base to take in the sights and meander around the city. Superb restaurants all within a short walk, great selection of high street and independent shops on the doorstep of the hotel. The hotel stay made for an amazing weekend in the city.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear chevard Thank you for reviewing your visit to the Dean Court Hotel and for awarding us a rating of 5 stars. I am pleased to hear that you had an amazing weekend and our brilliant staff and ideal location contributed to this. We hope to welcome you back in the future. Kind regards Steve Bailey Deputy General Manager

"Nothing Special"

3
02/09/2016

While this hotel is a great location in York, the modern renovation of the interior has detracted from the old world charm of this historic building. The furnishings have seen better days as the bed mattress was lumpy, and the sofa, walls, and carpeting in our room was quite worn. There is no air conditioning in the guest rooms, and even with two room fans blowing at high speed, it was very warm which led to difficulty sleeping. As this hotel was renovated at some point, you would think that air conditioning would have been included. The restaurant is also nothing special with non-descript furnishings, average breakfasts, and less than enthusiastic staff. However, the restaurant is air conditioned.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Kaz092014, Thank you for your review, though I am saddened to read that we were nothing special, and that you thought areas of the hotel to modern. We are ongoing with our refurbishment of all bedrooms and public areas, though we sadly cannot add further air conditioning to any of our 37 bedrooms as the grade 2 listed status of the hotel prohibits this from been installed. We have investigated this several times over the years, with local planners, architects etc. I do hope one day you may return and that occasion have a special visit. Kind regards Simon Murphy General Manager

"Fantastic Staff.... really Friendly porter "

5
01/09/2016

This hotel is in a great location stayed over night in August & September with work. Very close to York Minster like 10 second walk. Very close to shops, bars & restaurants. About 10 minute walk to York Station. Room very comfortable and modern. Very clean and well kept room and communal area. Tea and coffee facility's with is always s bonus. Only slight niggle is no actual air con but can in the room I would recommend 100% if your staying in York.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Lee H, Thank you for your "fantastic review" I am blessed with having a great team working at the hotel, certainly my most important asset. Lets hope we see you again when next working in York. Kind regards Simon Murphy General Manager

"Lovely Hotel in central York"

4
30/08/2016

Stayed here for two nights. The hotel is ideally situated next to York Minster and within easy walking distance of the Shambles and major shopping areas. You can pull up immediately outside the hotel and the staff will park/ deliver your car back to the door when required. I had a Compact Double which would be a little small for a couple, but was ideal for a single. Nice fittings and a good bathroom. The hotel has a good breakfast offer and a nice bar. Really friendly staff throughout. I would definitely stay again.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Chris J Thank you for taking the time to review your recent stay at the Dean Court Hotel. It is pleasing to hear that you would stay with us again and the location, breakfasts and staff all had a positive influence on your stay. The compact doubles in which you refer to are a great option for single people and couples who are on short stays as they come with all the amenities that the other rooms come with but in all honesty if a guest had lots of luggage for a long trip then I would recommend a larger room from a standard double and upwards. We look forward to welcoming you back again soon Kind regards Steve Bailey Deputy General Manager

"York and stay at Dean Court"

5
30/08/2016

A two night break in York on our way home a great city with lots going on and things to do even if we did get one day of rain. The Dean Court Hotel was fantastic and we were really well looked after. We had a very large room that had a great view over the Minster, and the bells did not disturb us once! We will be back.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Kevin H Thank you very much for leaving a review both on here and on our internal survey. I am so pleased to hear that you had an enjoyable stay with us despite the unpleasant weather on one of the days. We hope next time you visit you will not need to use the umbrella we provide to all of our guests but either way we certainly will offer a warm welcome on your return. Kind regards Steve Bailey Deputy General Manager

"Fabulous location"

4
29/08/2016

We've stayed at the hotel on two occassions now and both have been excellent. We read that weekends can be very noisy if your room faces the front where there is a taxi rank, but we have been week nights only, and both times our room has been at the rear, which is perfect. The staff always seem polite and ask if they can help with directions or recomendations. The bathrooms are a little on the small side but the beds comfortable, and the breakfast really nice. Location though is what this hotel is about and you just could be in a better position. Easy walking to all the major attractions and a short stumble back after a few vinos and a nice meal.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Carl M Thank you for reviewing your most recent visit at the Dean Court Hotel, I am happy to hear you have now enjoyed two excellent stays with us, There has been a lot of noise reported over these past couple of weeks and after speaking with other business nearby they feel that the additional footfall that Ebor races and a bank holiday bring could have contributed to the noise levels being higher than normal. As you have said during midweek stays we generally don't encounter this and there are some rooms toward the back of the hotel which are not affected by this regardless of the day. Location is such a factor as to why our guests choose this hotel and the quality of the staff is why they so often return. For any potential future guests reading this and thinking about joining us please contact the hotel directly to get first hand information about our rooms and for us to answer any questions directly. Back to our initial reviewer I would like to thank you again for your pertinent review and we look forward to welcoming you again on your third visit. Kind regards Steve Bailey Deputy General Manager

"Overnight"

5
29/08/2016

We travelled as a treat for an overnight stay We stayed in the Langley suite which is so luxurious and overlooks the Minster Staff were wonderful and nothing was too much trouble Cars have valet parking at a small extra cost which takes that worry away . Luggage was portered up to the room check in is from 2 but we arrived at 10 and just dropped off luggage and car On check out at 11 again they kept our luggage and car till 4 so we were free to spend more time in York Also within 5 minutes walk you are in the heart of the city . Breakfast was a buffet starter cereals etc then a menu to order main breakfast The staff were very attentive and we could ask for anything There is also a 24 hour room service It was a delightful stay

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Yummygrandma10 Many thanks for taking the time to review your recent stay in our recently refurbished Langley suite. It is so pleasing to hear that all aspects of your stay were so enjoyable. We hope to welcome you back again soon for another delightful stay. Kind regards Steve Bailey Deputy General Manager

"LOVELY BREAK"

5
28/08/2016

We have stayed in a few hotels in York,and can honestly say THE DENE COURT was the best for a lovely relaxed atmosphere. We enjoyed having a coffee in the lovely lounge which looked out on to THE MINSTER and were central to enjoy the sights of YORK.Thanks to all the staff.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear J6333UWritab Thank you for leaving such a positive review and I am pleased to hear that you had a relaxing and enjoyable stay with us, we are fortunate to have some great views overlooking the Minster and i'm happy that you enjoyed this. We hope to welcome you back again soon. Kind regards Steve Bailey Deputy General Manager

"Rubbish "

2
28/08/2016

My husband and I visited as a treat for our 10th wedding anniversary. On 1st arriving, we was more than impressed at the hotel.. Lovely location, nice looking hotel and friendly, welcoming staff.. On arriving back in the evening I called room service and asked what the "desert of the day" was and the response I got was "I have no idea" I ordered anyway and when it arrived after 20minutes I asked the gentleman what the desert was, I got the same response "I don't know" (not at all friendly). Once in bed the room was like a sweet box, unbearably hot. We had a fan, but that just circulated the hot air. The room was positioned at the front of the hotel and from 12am-5pm it was like riot outside. The noise from drunk people was horrendous.. Screaming, shouting and arguing... If you want nice, peaceful get away, then I most defiantly would not recommend this hotel, unless your room is on the other side of the hotel.. ..An expensive, disappointment.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear clairebear5980 Thank you for reviewing your recent visit to our hotel and congratulations on your recent wedding anniversary. I apologise if the staff member who brought you your food appeared unfriendly, this is unusual to hear as we normally get such positive responses regarding our staff but I will certainly be speaking with the relevant member of staff about this. Our rooms regrettably do not come with air conditioning and I am sorry if the fan we provided did not help with cooling down the room. Regarding the external noise outside, I am little unsure in all honesty what went on over this past week as several of our guests have mentioned the levels of noise, As a city centre location it is fair to say on some nights there will be some external noise but the frequency in which guests have commented recently suggests that the noise levels were certainly way above normal. I am disappointed that after making a good first impression you left feeling disappointed and I can only offer my apologies for falling short of your expectations. Kind regards Steve Bailey Deputy General Manager

"Lovely Hotel but poor nights sleep"

4
27/08/2016

We stayed at the hotel as a break for 2 nights to explore the beautiful city and sample the restaurants and bars. The hotel is ideally situated for this with a beautiful view of the Minster and within east walking distance of the sights, shops, restaurants and bars. The room was very comfortable situated at the front of the hotel, however i do agree with other reviews that the noise at night prevents a good nights sleep. There is a taxi rank over the road and as mentioned in other reviews the noise and shouting from the drunks and vagrants is very disturbing. I even requested a quiet room!! The breakfast choice is excellent and the staff were very pleasant and helpful. I would stay here again but i would book a room to the back of the hotel.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Tina C Thank you for writing a review after your recent visit to the Dean Court Hotel, It does read in a similar context as the previous comment and others before which is to say that what the hotel has to offer ticks all the boxes but the noise which can be heard outside of the hotel can impact on a good nights sleep, the past couple of weekends in particular seem to have impacted our guests more than usual, The Ebor racing festival has been on recently which does bring in additional people but I shall use these recent reviews to highlight our concerns when we next have our neighbourhood meeting. Upon your next visit please contact the hotel directly to discuss room options and indeed to find out if there are any events taking place around the city. Kind regards Steve Bailey Deputy General Manager

"Great hotel/location but sleepless nights"

4
26/08/2016

Visited for 3 nights and cannot fault the standard of the hotel and the extremely friendly and efficient staff. You are situated right next to the Minster which is stunning and within easy walking distance of anywhere that you might want to visit in York. Room was at front of hotel with good views but that brought a downside which I will cover later. Breakfast was very good, we did not have dinner in the hotel but if the standard was similar to the quality of breakfast I am sure it would have been good. As the location is so close to the bars and restaurants we preferred to explore and try the interesting old pubs and excellent restaurants. Having your car parked overnight was very useful, although the 'small charge' (Best Western's words) of £18.50 per night soon mounts up. So, all in all a place to be recommended. However...the downside. As I mentioned our room faced the front (not sure if there are other options). As it was very warm and the room was on the 3rd floor (no A/C) we left the window open. We were treated to the sound of the local drunks and vagrants shouting and arguing very loudly all night (yes all night). It is obviously a popular place for them to assemble at night which begs the question why was it never visited by the police. I guess that, as in our home town, it is almost impossible to spot a police presence at any time of the day or night. So... hotel comes highly recommended, overnight entertainment does not.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear kitbag58 Thank you for reviewing your recent visit to our hotel. I am pleased to hear that the friendliness and efficiency of our staff was welcomed and the quality of our breakfast was again to your liking. As you have stated our location is within walking distance of some of the great places that York has to offer and there are some great views to be had from some of our bedrooms and our public areas, regrettably this can come with a downside and on some weekends there can be some external noise. We do have some rooms toward the rear of the hotel that in all honesty do not offer the same views that the front facing rooms offer but would be quieter than these front facing rooms when there is some noise from outside. I do hope you would consider using us again and if so please contact the hotel to speak with one of our team directly. Kind regards Steve Bailey Deputy General Manager

"Comfortable Hotel on the Minster Doorstep!"

5
26/08/2016

All I can say is Thank you. A superb hotel in a super location on the doorstep of York Minster. The rooms were quiet and comfortable all be it a little warm but a fan was provided. I did not have an evening meal at the hotel so cannot comment, but, if the evening food is as good as the Kedgeree offered at breakfast then you are in for a treat. Compliments to the chef as it was lovely. All the staff were welcoming courteous and polite - Faultless and thankyou for make it a pleasant stay

"Outstanding service."

5
24/08/2016

Just back from York and a very relaxing stay at Dean Court. Frank collected our car due to a road closure outside the hotel because of an event at the Minster. We checked in early and left our luggage at reception. Frank came to the rescue again with an air cooler for the room (it was a hot weekend). The cooked breakfast was fantastic and as someone reviewed, 'the porridge' was, probably the best in the world!!! For a balanced review I would have to agree with previous comments that the hallways and landings need decorating and re carpeting, however our room was to a high standard. All the staff are a credit to your company, polite and helpful. I have a feeling we will be seeing you again. Thanks.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Neil501 Thank you for taking the time to review your recent visit. I'm pleased to hear that you had such an enjoyable stay with us. Frank is undoubtedly one of our most genuine and caring staff members and is mentioned so often from our guests in a positive light, its a pleasure to work with a chap who has such a great attitude, likewise our other staff members offer such great service and it is a key factor why guests choose to return to our hotel, Your comments regarding the hallways and landings are fair. Our General manager Simon since coming on board has already ensured renovations to the highest standard but there are areas which we still need to attend to and this is very much on our agenda. Hopefully if you are to return you will see some of the works we have completed from your previous visit. Thank you once again for your review and we hope to welcome you back again soon. Kind regards Steve Bailey Deputy General Manager

"Stunning location "

5
23/08/2016

Beautiful location right next to the Minster. Fantastic service and lovely hotel. Close to the Shambles and a short walk from the train station. We stayed in the compact double which was very small but fine for a short stay.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear DaisyDawson Thank you for reviewing your recent stay at the Dean Court Hotel and for awarding us five stars. Our location really is ideal for seeing so much of what York has to offer. As always I am pleased to hear that the service you experienced here was of a fantastic level, we hope to welcome you back again soon. Kind regards Steve Bailey Deputy General Manager

"Lovely"

5
21/08/2016

We stayed here for one night to celebrate our wedding anniversary. We booked a cosy double and it was just that, small and cosy but clean and exactly what we needed for our short stay in York, we even had a view of the cathedral from our windows. The location is second to none, a stones throw from the minster and the shambles and only a few minutes from the main shopping centre. We had a lovely warm welcome from the staff and really enjoyed our stay. Lovely.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Andrew D Congratulations on your recent wedding anniversary and thank you for taking the time to write a review after your visit to the Dean Court Hotel. I am really pleased to hear that our ideal location, well appointed rooms and welcoming staff all contributed to what was an enjoyable stay and we hope to have the opportunity to welcome you back again in the future. Kind regards Steve Bailey Deputy General Manager

"Lovely boutique hotel - ignore the 'Best Western' name"

5
17/08/2016

Expectations low because of the 'Best Western' name - would have preferred to try somewhere else, but (fortunately) booked by someone else we were travelling with. Actually it is really, really nice. Fab rooms, beautifully appointed, nice touches, and all our rooms had great views of York Minster. A luxury boutique hotel, not what we expected but much better. And a perfect central location for York, right by the Minster and in the old streets, yet very quiet as it is almost a pedestrian precinct.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear David H Thank you for your review, I am so pleased to hear we exceeded your expectations at the Dean Court Hotel, All Best Westerns are privately owned properties so there is a varied range of properties across the world, We are regarded as among the best of the 280 Best Western Hotels in the UK and I am pleased that our unique style and idyllic location ticked all the boxes. We hope that your time here will encourage you to try us again in the future. Kind regards Steve Bailey Deputy General Manager

"Great Location"

5
16/08/2016

Well presented hotel in a great location right next to the Minster. Enjoyed a very good breakfast and found all the staff to be very accommodating.Only stayed one night so cant really add huge detail but would definitely return for a longer stay. York was beautiful and we were fortunate to visit on an exceptionally nice day.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Paul C Thank you for taking the time to leave a review after your recent stay, I am very pleased to hear you had an enjoyable stay with us and you were fortunate enough to visit on such a nice day. accommodating staff and very good food can always be found at the Dean Court Hotel and we look forward to welcoming you back in the future. Kind regards Steve Bailey Deputy General Manager

"I miss being there! 10 stars!"

5
14/08/2016

I was extremely lucky to spend 8 nights here while visiting my daughter, who is at the University of York this year. I was given a beautiful upgraded room that overlooked the Minster, and it was a joy to return to this room each day. The room was inviting, spacious and clean, with a really comfortable bed. This is a perfect location in York, central and convenient. If you are interested in York Minster, it is great to be next door. Tickets to the Minster are valid for a year, and being so close means you can drop by whenever you have a spare moment--and it is a wonderful space to spend time in. I absolutely loved hearing the Minster bells--perhaps more evident in rooms on this side in summer months with open windows. I loved them so much I made 3 video recordings on my phone, and now that I'm home I keep listening again and looking at my wonderful room (which I miss very much!). The bells did ring quite a bit, but only during the daytime; for me it added so much to the experience of staying there and was not intrusive in the least. The staff were gracious and friendly. I especially wish to mention the maitre d' in the breakfast room; he went out of his way to welcome me each day and seemed to select my table with special care, starting my day off well! I did have a little trouble with reception of the BBC channels on the TV; when I mentioned it, the same nice gentleman in the lobby who kindly insisted on taking my luggage to my room came up immediately. (Of course the TV worked when he was there, so he didn't have anything to fix, but he really tried.) I thought the breakfast was excellent; in addition to hot dishes, there was a nice array of cold items. After trying several hot breakfasts, I discovered the best porridge I have ever had in my life and had that for the rest of the stay; it was extremely creamy, presumably made with the same rich Yorkshire cream that also accompanies it in a small pitcher. How great to enjoy this while overlooking one of the great cathedrals of the world! I can't overstate how I loved this hotel and my room and the breakfasts! I hope very much that I am lucky enough to visit again.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Periwinkcat, Thank you for your amazing review, 10 stars!!! I guess you are now back home and missing your daughter you have left behind at York University ? I am so pleased that you enjoyed your stay, your views and sounds of York Minster. Can you believe I receive negative comments about the bells, which actually only ring once on the hour from 8am-8pm and for 1 hour between 8pm-9pm for bell practice on a Tuesday night and Sunday morning from 9am calling us all to Church! Sadly i do like our porridge too, and yes it is made with double cream and I put sugar on it! Lets hope your back soon to visit your daughter and stay with us? Kind regards Simon Murphy General Manager

"Excellent location and fantastic hotel stay"

5
14/08/2016

A beautiful hotel with fantastic staff. We stayed for four nights at the dean court and it was a lovely break. All of the staff are superb, so helpful and nothing is too much trouble. We ended up eating in the restaurant every night as the food was of such a high standard and the service provided was excellent.We will definitely return to this hotel,it was well worth the four and a half hour drive! A big thank you to everyone at the Dean Court

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear mjh19642016, What a lovely review, my staff are my most important asset and I am so pleased that you thought they were all fantastic- I do ! Glad you liked the new Head chefs food, I know you met him during your stay, which is a rarity, as generally chefs like to stay in the kitchen and never be seen, but on this occasion he could discuss some special dishes he had created for you. Once again thank you. Lets hope the four and a half hour drive does not put you off returning to us again soon. Kind regards Simon Murphy General Manager

"Faultless "

5
14/08/2016

My husband and I stay at the Dean Court everytime we come to York so this time was no exception. My hubby must have made the hotel aware it was my birthday as when we checked in we were given a free upgrade to one of the newly decorated suites with a birthday card, fudge and a soft drink mini bar which was lovely. The room itself was spacious with a seperate living and bedroom area and 2 tv's, immaculately clean and fresh. As the building is old there is no air con but fans are provided which do the job well. The bed was so comfortable I could have taken it home. The only negative would be the big wooden corners on the end of the bed. As there was not much room to navigate past the tv and the corner of the bed I banged my knee against it and have got a huge bruise, then again this was probably my fault walking round the room in the dark. We had breakfast in our room both mornings and this was deliciously cooked using local produce. We arrived by train but we do normally drive down. I can't understand why people complain about the £18 per night parking charge. You can arrive when you want with a guaranteed space, car gets taken away to a secure car park and brought back when you want it, even on your last day it can be left until you're ready to go home. For a city centre hotel I think it is great value! Thank you to the Dean Court for making my Birthday so special, it was fantastic. See you in November!

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Happy H, Wow, what a fantastic review and I am so pleased that you had a "faultless" stay with us for the past 4 nights. Hope your knees are better !! glad you enjoyed your suite and all that goes with this newly refurbished room, the double walk in shower is fab. A big thank you from me re your comments re the valet car parking, we do try and offer this service as car parking in York can a bit of a challenge. You will have to match his booking and re book for his birthday, may be in the other Suite this time, which if you lent out of the bedroom window you could almost touch the Minster ! Kind regards Simon Murphy General Manager

"Lovely friendly hotel"

4
12/08/2016

My daughter and I spent 4 nights at the Plus Dean hotel and we loved it! We stayed in a cosy double room which is quite small but very comfortable. Staff are friendly, and the hotel is based near all of the beautiful York features. The only fault I have is that for £110 per night, I think breakfast should be included.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Leigh A Thank you for reviewing your recent visit at our hotel and it seems that you had an enjoyable stay. We do offer room rates which include breakfast and although this would have added a little extra to the £110 you paid our breakfasts are priced over 50% cheaper than some of our leading competitors within the city walls. I do hope that our friendly staff and ideal location will tempt you to stay with us again. Kind regards Steve Bailey Deputy General Manager

"Surprise birthday stay"

5
10/08/2016

I've always wanted to stay in the dean court hotel after a day trip to York, in which we went for a drink in the bar. My husband surprised me with a stay over last Sunday and I wasn't disappointed one bit. The location is just the best for everything in York, the staff are so friendly and can't do enough for you. We had a double room overlooking the minster, what a view! The bed was ever so comfy and the room had all the amenities that you need for an overnight, plus tea/coffee/biscuits and a mini fridge. We didn't eat in the hotel, as we wanted to get out and about in York. We did use the valet parking though, even though you have to pay, it's such a relief that you don't have to worry about parking as York tends to be pricey for parking, but we could also leave our car there after checking out, to still see some sights. Can't say any negatives at all for this hotel and we will definitely be back soon!

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Debie H, Thank you for your very kind review, and they say romance is dead, what a lovely husband you must have ! I am so pleased you loved all aspects of your stay, from my friendly staff, to your comfy bed and that you did take advantage of our valet car parking which as you stated does give you some peace of mind knowing its safely locked away and you do not have to rush back to fill the meter again. Lets hope you do not have to wait another year before a return trip is planned? Kind regards Simon Murphy General Manager

"Very best western"

5
09/08/2016

An absolutely fantastic hotel. Spotlessly clean, comfortable, and with the nicest staff you could ever wish to meet. Nothing was too much trouble. They were genuinely friendly, caring and hard working, whilst maintaining a high professional standard. The food and service was worthy of any Michelin rated restraint, and outstanding value for money. Can't wait to go back!

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear patricia h Thank you so much for reviewing your recent visit to the Dean Court Hotel and thank you for such kind words regarding our staff. Our chef will be pleased to hear your comments about our food and it was so great to see you eat in our restaurant on each of your nights, It was really nice speaking with you during your stay and we look forward to welcoming you back to the hotel again soon. kind regards Steve Bailey Deputy General Manager

"Wonderful Visit"

5
08/08/2016

Having had a trip on the Fabulous Flying Scotsman - we then spent the night at the Dean Court Hotel - which had been recommended to us by a friend. We arrived in York on the Sunday morning and checked in - leaving our trusty Volvo with the Concierge. We returned at 10.30pm after our trip out and the staff on reception were very welcoming - even at this late hour and showed us to our room which was the Langley Suite. The suite was amazing with a fantastic view of the minster. Breakfast was excellent. As we were having a day around York on the Monday we had arranged to leave the car for the day. We did however have an order from a supplier in Scarborough which arrived earlier than expected and the Concierge very graciously went with the supplier to our vehicle and loaded the order into our car so we could go off and enjoy our day around York. This was over and above expectations. Our visit was superb and we will definitely visit the Dean Court Hotel again and highly recommend it to all our friends.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Doncaster-Brewery, Thank you for your lovely review, I am so pleased that a friend recommended us and that you also enjoyed your stay with us after your trip on the Flying Scotsman. The Langley Suite is one of our two totally refurbished bedrooms that both are magnificent in their own ways, with both have the most amazing views of York Minster. Glad to read that my team looked after you so well, especially concierge who would seem to have gone above and beyond with his service. Lets hope we do see you again and perhaps several of your friends after your personal recommendations. Kind regards Simon Murphy General Manager

"Best location in York"

4
07/08/2016

We went to York for the first time last July. The location of this hotel is perfect if you're in York for the first time. It's just by the Cathedral, and in fact, we could see the Cathedral from our room. The room itself was very hot!! So terribly hot that we could not sleep comfortably. This is not a complaint. We understand that it was an unusual weather for Northern part of England when we were there. It was almost like in a Mediterranean country. No air conditioner on the top floor room. We did not use many facilities in the hotel as there are so many good restaurants, bars and pubs around the hotel. So, my judgement is only based on the location, and the value for money (for the price, the room facilities and amenities are more than adequate).

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Xnchropis, Thank you for your very nice review, we do have a fantastic location in York, overlooking the Minster and all of York's attractions on our door step. Sadly we do not have air conditioning in the hotel, as we are not allowed "Grade 2 listed building" to add any additional external units to the building. All our ground floor public areas do have air conditioning. We have invested in several portable units to place around the hotels upper floor corridors to try and assist the air flow, though as you state, our heat waves in the UK last about 3 days, heating back on soon! Kind regards Simon Murphy General Manager

"Great stay, best location possible!"

5
06/08/2016

My husband and I had a great stay at the Best Western Plus (Dean Court). The staff were extremely friendly and helpful, and I really can't imagine a better location! We were right in the middle of everything, in a beautiful historic neighborhood with lots of eating and drinking options nearby. The only negative thing I have to say is that the breakfast was not good, but given the numerous and affordable options nearby, that wasn't a huge deal. If I am ever in York again, I wouldn't even consider staying elsewhere. Highly recommended!

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear suprchick77 Thank you for five star review and indeed your recommendation. I am disappointed to read you did not enjoy your breakfast and apologise for this not being to your liking, on a more positive note we are happy to read that you found our staff friendly and helpful and enjoyed our perfect location and it is great to hear that if you are ever in York again the Dean Court would be the only place you would consider staying and we too would love the opportunity to welcome you back once again. Kind regards Steve Bailey Deputy General Manager

"Great afternoon tea"

5
05/08/2016

We booked an afternoon tea here because our hotel, Best Western Monkbar, did not serve one. There were 6 of us including 3 children and they set up a table in the restaurant especially for us. Nothing was too much trouble and the children were served what ever they wanted off the bar menu. All together it was a delightful experience and has to be one of the best afternoon teas in York.

"Daughters Wedding."

5
04/08/2016

Excelt Hotel. Great staff nothing too much trouble. Family and friends stayed as my daughter was getring married at nearby registry office. Excelent rooms and restaurant . I could not thank them all enough for thier service in making my daughters wedding very special.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Relaxed-n-happy, Thank you for your excellent review, it was our pleasure to look after you all over the last few days whilst attending your daughters wedding. Even the sun came out for the open top bus trip. The happy couple have also just checked out this morning. p.s they have your hat as well !! Kind regards Simon Murphy General Manager

"Great Little Hotel in the Best Location"

5
04/08/2016

Stayed here for 1 night for a reunion with friends. This hotel could not have been in a better location for the bars, restaurants and shops. The hotel receptionist that checked us in was a little prickly, but once we got our keys the rest of the experience was excellent and so were the rest of the staff, particularly for the price we paid, which we thought was very reasonable. I have stayed in York many times, but this is the first time at the Best Western. Certainly not the last

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Phillip-Flop, Thank you for your glowing review following your reunion stay. I will deal with the "prickly receptionist" for which I apologise for. On a brighter note I am so pleased that the rest of my team made up for that initial welcome. Looking forward to your next visit. Kind regards Simon Murphy General Manager

"Outstanding"

5
03/08/2016

The experience staying here was above excellent. From the front desk to the room. Employees were magnificent. What a wonderful place to stay. Everything and I mean everything was well thought out for the comfort and convenience for the guests.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear John J Thank you for writing such a positive review about your recent visit to the Dean Court Hotel, we place a huge emphasis on customer service here and reading your words are encouraging and rewarding for myself and all the staff to read. We hope to welcome you back again in the future. Kind regards Steve Bailey Deputy General Manager

"Great place and good location"

5
02/08/2016

Went to the hotel restaurant for a 60th birthday family lunch with 20 people. It was a flawless experience. The place is clean and inviting, the staff absolutely excellent helping to make it a memorable day and the food was also a good experience. Went for a walk in York afterwards as the hotel is so close to the centre of York.

"The perfect hotel in terms of convenience"

4
01/08/2016

I couldn't have asked for a more perfect hotel room for me and my mother to stay in. It had everything you could ever wanted for your stay: tea and coffee making facilities (with a good choice of biscuits delivered each day), a swanky bathroom with all mod-cons (I especially loved the blue wall tiles flecked with glitter). I had the best wash in a long time using the bath/shower facilities. Beds were very comfortable and I had a good night's sleep next to the soft cotton sheets. Great also that the hotel has Freeview TV. The windows are very church-inspired, in part due to its proximity to York Minster. We got the best view of the Minster from our window - it doesn't get any better than that - having one of Europe's largest Gothic cathedrals as the view from your hotel room. It is also the perfect base for exploring all the sights of York city centre and very conveniently located next to the National Railway Museum road train stop, which we decided to get instead of a bus or taxi to the hotel. Only thing which prevents this hotel getting five stars is the treatment we received when me and my mum wanted to dine out at the DCH restaurant. There was a private party going on and we were told to wait an hour until we could order food. Mum was also annoyed by the constant bell ringing of the Minster, but that didn't bother me at all. The café also serves good quality Yorkshire-style afternoon tea, which I loved, if a little pricey. The restaurant meals were also expensive. But our package (accommodation and breakfast included) was value for money and the breakfast menu had a good choice of cooked items, if a limited choice of buffet items. Overall, I enjoyed my stay at Dean Court Hotel and I would recommend it to anyone who wants to stay in the heart of York. It is a good base for visits to the Minster and other sights like The Shambles and other quaint 'ye-olde-worlde' shops.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Colourgirl7, Thank you for the kind review following your stay with your mother. Your allocated bedroom does have the most amazing view of York Minster from its window, you can almost reach out and touch the minster! Though I am a little concerned that your mother commented about the constant ringing of the bells. They actually only peel between 8pm- 9pm on a Tuesday evening- bell practice and a Sunday morning at 9am when they are "calling you to church ". The restaurant had closed the diary until 7.30pm as we did have a large party in having dinner and as we want to ensure all our guests receive the best possible service we try and stagger the times of our restaurant bookings. I am sorry you could not wait until 7.30pm from 7pm. On a brighter note I am very pleased to read that you loved your bedroom and bathroom and all my staff that you encountered. Lets hope we see you both again, may be not on a Tuesday next time ! Kind regards Simon Murphy General Manager

"Trip to york"

5
31/07/2016

Hotel absolutely fabulous the staff were amazing nothing was to much trouble we had two rooms as my mother came with us and they were excellent my mother has mobility problems and everyone were very kind and helpful we would definitely y go back

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Jemielah b, Thank you for your very kind, "absolutely fabulous" review, I am so pleased that you found all aspects of your stay excellent, and glad we could help your mother with her mobility issues. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Great place and good location"

5
29/07/2016

Went here for a 60th birthday family lunch with 20 people. It was a flawless experience. The place is clean and inviting, the staff absolutely excellent helping to make it a memorable day and the food was also a good experience. Went for a walk in York afterwards as the hotel is so close to the centre of York.

"Two night break"

5
26/07/2016

The hotel is perfectly situated opposite York Minster and one of the nights included dinner which was excellent, the breakfast was also lovely and cooked to order rather than a buffet. Our room was rather small and extremely hot but very tastefully furnished and very clean. The staff were extremely friendly particularly in the restaurant and the porter who did the valet parking was on the top of his game, check in and out was very efficient with no waiting.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear David C Thank you for reviewing your recent stay at the Dean Court Hotel and awarding us a rating of five stars. It is regrettable that we cannot have air conditioning in the rooms for the summer months but hopefully the fans we provide will help cooling down the room. I am pleased to hear that you enjoyed your various meals throughout your stay and found the staff to be extremely friendly. We hope to welcome you back to the hotel in the future. Kind regards Steve Bailey Deputy General Manager

"short break"

4
25/07/2016

my mam and i booked for two nights. we valet parked the car which was well worth the money. the staff where very pleasant and more than helpful. the room was spacious and clean. the tv didn't work on arrival but we left the staff to it and it was resolved for our return. the hotel was in an excellent central location. we extended our stay an extra night and will most definitely return.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Tracesheila, Thank you for your review following your stay with with your mother, I am pleased you found the valet parking well worth the money, car parking in York can be a bit of a night mare and expensive, and that you found my staff pleasant and helpful. Glad we resolved the TV issue, and that we could accommodate an extra night for you. Lets hope wee see you again soon. Kind regards Simon Murphy General Manager

"Great recovery!"

5
25/07/2016

Our party of 9 had booked in for a special afternoon tea to celebrate my dad's 80th birthday. On arrival we were hurriedly put in the "back" room and offered the £15 tea. Thinking this was the special "tea" we continued with our order. Fortunately my wife went to the loo and saw that "Tea by gum" was also proposed. We quickly realised that we weren't getting the celebratory tea that we had hoped for and expressed our dismay to the waitress. She contacted the restaurant manager who super efficiently transferred us to the posh tea and moved us into the restaurant. This was really appreciated by the whole group and the experience was just grand. So special thanks to her for the whole experience - as I said a great recovery!!

"Lovely getaway for two! "

5
25/07/2016

CONSIDERING I HAD AWFUL TOOTHACHE FOR MY ENTIRE STAY the service was absolutely top notch from start to finish, lovely welcoming staff and a very homely room and bathroom, blackout curtains were a godsend and just LOOK AT THE DESSERTS I POWERED THROUGH THE TOOTHACHE FOR THIS DELICIOUSNESS. Thank you for minding our bags when we went shopping the next day. I had toothache. Would stay over with toothache again. (thank you to the man at the bar who gave me a glass of ice just in time for MY TOOTHACHE TO DISAPPEAR AFTER I THE SEARING AGONY I PERSEVERED THROUGH WHILE TAKING MY GIRLFRIEND FOR A ROMANTIC MEAL AWAY) But seriously, great place, food, staff, location, will definitely be back with a few less teeth.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Haydn D, Thank you for your review and I am very pleased to read it was top notch, with great food, great staff great location and a great place. I hope the toothache has now been resolved and look forward to your next visit, albeit a few teeth lighter !! Kind Regards Simon Murphy General Manager

"Excellent location across the street from York Minster"

5
24/07/2016

Great location. We had a view of the York Minster from our breakfast table. We had a cozy room, but the bathroom was rather large. We were there only for one night and were out and about, so that was OK. Breakfast was very good. Hotel staff was welcoming and pleasant. It was a short taxi ride from the train station. Once at the hotel, everything else was within walking distance. Would highly recommend this hotel for touring York.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Teresa W Thank you for writing a positive review about your experience at our hotel and recommending us to future guests, it really is one of the best places to stay when visiting York as the location is perfect for exploring the many great attractions this city has to offer. I am always pleased to hear positive comments about the staff and thank you for including this in your review. We hope to see you again in the future Kind regards Steve Bailey Deputy General Manager

"Great location "

4
24/07/2016

Great location. Next to York Minster and all the little cobble streets full of shops bars and restaurants. Staff were extremely helpful. Breakfast was good however on both occasions I had black pudding it came dry and hard. Great breakfast selection. On our final day the breakfast manager spotted my wife looking for fresh fruit and realising there was limited choice, as it was nearing close of service, he asked what she would normally have. He personally went to the kitchen and returned with fresh cut orange and a bowl of cut strawberries and banana. Great service. One slight gripe the cost of overnight parking at £18.50 per night and on asking at 9.30am for the car to be brought round for 11am we had to wait for about 15mins after checkout. Not a problem for us but I thought with the notice given we could have had car ready for us. All said and done I would definitely recommend to anyone visiting York and we would definitely return to this hotel.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear JBM1960 Thank you for writing a review after your recent visit to the Dean Court Hotel, I am pleased to hear that you had a pleasant stay with us and would return for another visit. I will make our head chef aware of the black pudding and I offer my apologies for this not being served at our usual standard. Our parking is competitively priced but I must apologise for the car not being around at the requested time, on almost every occasion we can have the car at the required time I am just sorry there was a 15 minute delay on this occasion and hopefully this did not impact your journey time too much. I'm pleased to hear the breakfast manager was observant and displayed great service, little things such as the example you gave can make a difference to a guest experience. We hope to welcome you back again and aim to eliminate the little niggles you experienced during this visit. Kind regards Steve Bailey

"Everything we wanted"

4
21/07/2016

This hotel is maybe a 15-minute walk from the train station but once we were there it was so convenient for everything we wanted to do in York. Right across from the Minster and easy access to the city walls, Shambles and the castle and museum. Our cozy double was perfectly adequate for two people. The bathroom was a decent size. We didn't have breakfast at the hotel, or try the restaurant, but we did order sandwiches from room service late one night and they were tasty. We didn't have a view of the Minster but our room overlooking the back gardens of a neighbouring property was quiet. I would stay here again.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Mrobson, Thank you for your recent review, I am pleased to read you enjoyed your stay in the hotel though I wish you had tried our fabulous range of breakfast items or indeed dinner, may be next time ? I trust you have a safe journey home and hope we can welcome you back the next time you are vising the UK. Kind regards Simon Murphy General Manager

"Excellent location"

4
19/07/2016

Stayed 5th July to 7th July in a 'Cosy Double' Room. Room was a little small but I did book a 'cosy' room. Room was very clean and reasonably equipped. Have stayed here about 6 times previously but this was the first time I had used the hotel parking facilities and this was very good. Only problem was that on registering I was told that my booking was 'Room Only', whereas my paper work stated 'OBM Flexible Bed & Breakfast'. On querying this I was informed that my booking was in fact room only and that reception would check and let me know if this was not the case. I heard nothing further so assumed they were correct. On returning home I went through the booking process and it plainly stated that 'OBM Flexible Bed & Breakfast' did in fact include 'Bed & Breakfast'. I therefore emailed the hotel to ask for clarification and received no response, so after 7 days I again emailed the hotel. That was four days ago and I have had no response. I have noticed that posts on this site do seem to get noticed so I am posting in hope of a response !

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Des122, Thank you for recent review following your stay a couple of weekends ago. I am pleased to read that you found your cosy double to be very clean and enjoyed the use of our valet car parking service. It certainly takes the hassle out of finding a pay and display car park and all that it entails. I am aware that one of my colleagues has discussed your breakfast inclusive query to your satisfaction. Lets hope we see you again soon for your 7th stay. Kind regards Simon Murphy General Manager

"Location is Everything"

3
19/07/2016

And location is the selling point of this hotel since it is literally in the shadows of the Minster and it is possible to book a room with a direct view of the historic awe-inspiring facade. All was fine overall with our stay but there was no airconditioning and opening the windows meant that we were in a perfect position also to listen to the street revels of the post-race crowd on the surrounding streets. That is hardly the hotel's fault, but we also found the service quality rather patchy. However, if location is key, this is a serious contender.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Roshea, Thank you for your recent review. We do have the best views in York of York Minster and are also located centrally in our fabulous city, however as we are in the centre we also can get street noise, particularly after a race meeting. Sadly we do not have air conditioning and do not advertise that we do, due to our grade 2 listed building we have no choice in this matter. I am saddened to read that you found the service quality patchy, but am pleased that overall your stay was fine. I trust you have a safe journey back home. Kind regards Simon Murphy General Manager

"superb location"

5
17/07/2016

stayed with partner and friends over York races weekend and found the hotel to be terrific ,, we have stayed in various hotels in York over the past few years but I think this has been the best . from the moment we arrived and the car was taken by valet parking the booking in was very efficient , the staff were very friendly in the bar and breakfast room ..as for the location you walk out of the front door and the cathedral is just across the road ,, great view but has its down side at 9am on sunday morning when the bells go off but even that is forgiven.. Rooms were small but tidy and well decorated .. also like to mention that my wife left a handbag in our room and didn't realise until we got home , on contacting the hotel the staff found it an posted it back to us ,, thank you all

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Pippin663, Thank you for your "terrific review" following your recent stay during the last race meeting. We do have the best location in the City opposite York Minster, the bells do chime at 9 am on a Sunday morning, in the old days they use to chime every hour, and I mean every hour during the night,thankfully not any more. I am so pleased you and your friends enjoyed all aspects of your stay and glad that we were able to send your wife's handbag quickly and efficiently back to you. Hope you had a winner or two? Lets hope we see you again at one of the other York race meetings. Kind regards Simon Murphy General Manager

"Somewhat disappointed "

3
17/07/2016

We had the family room and it was shabby. It was in desperate need of a facelift and lick of paint. Shower leaked all over the floor which is why they left two towels to put in the floor. Very helpful staff at all times. The car parking is expensive. Would I return? Not so sure.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear David T, Thank you for your recent review, not sure which one of our 3 family rooms you stayed in as we cannot tell by your TripAdvisor name? We certainly would not put 2 towels in a bathroom on the assumption the shower would leak, we would just get the shower repaired, fixed if we found it to be leaking or a guest advised us it was leaking, if that is what you found then I apologise for that. Our Valet car parking is actually better value than a public pay and display car park for 24 hours, its also, safe and locked shut and a majority of our guests arrive early, leave late and we only charge the same 1 night valet car parking fee. On a brighter note i am pleased to read you found all the staff helpful at all times, lets hope you do give us another return visit. Kind regards Simon Murphy General Manager

"Excellent dining"

4
16/07/2016

We arrived unnannounced for dinner and were treated admirably. A seasonal, varied menu produced a lovely meal. The braised ox cheeks, although beautifully cooked, may be an acquired taste. A chicken dish and a mushroom risotto had no issues. Chocolate fondant dessert was perfect as was white chocolate mousse. Service was friendly and efficient. The price is appropriate.

"Welcoming, comfortable in good location"

5
16/07/2016

Large, comfortable bed. Large fluffy towels and good shower over a bath in a compact bathroom. Clean. Good lighting. Smallest lift I've ever been in Friendly staff which is a good welcome after a long journey. I walked from the station in about 10 minutes as travelling just for one night with a light bag. Good location opposite the Minister and right by the tourist streets. York is a city to walk around. My room was spacious with king bed, desk, 2 armchairs and a table. Tea, coffee and biscuits. Reception offered fresh milk which was brought up to my room promptly and could be kept cold in the cooler/fridge. I'm not sure if the bottles of water were free or not. Located in a quiet area but I was woken early by noisy guests leaving and the dustbin collection/road sweeper nearby was noisy even though I had my window closed. An old building so you can hear the plumbing. Excellent breakfast with fresh fruit as well as tasty, cooked food.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Poole11 Thank you for reviewing your recent visit to the Dean Court Hotel. It is nice to read that you had an enjoyable stay with us and that all elements of your stay were to your liking, I apologise that you did not know that the water was complimentary, all of our rooms come with complimentary water on the day of arrival. We hope to be able to welcome you back to the hotel again soon Kind regards Steve Bailey Deputy General Manager

"Great location in York"

5
14/07/2016

I came to York to visit the National Railway Museum. This hotel suited us as it is close to the railway station and museum as well as city centre. The room was clean and comfortable and the staff were courteous. WIFI worked very well. The lift is small but worked well. We did not try the breakfast. I would consider this on another visit.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear GWSTravels Thank you for reviewing your recent visit to the Dean Court Hotel. Our hotel is ideally located for many of the attractions in York and if the National Railway Museum is high on your agenda the road train departs from a bus stop just outside our hotel and is interesting way to get to the museum. Our WiFi has recently undergone some upgrades as required with all Best Western properties and this has been welcomed by staff and guests alike. I would always recommend trying our breakfast but then I've had plenty of them so I know what a great breakfast you get, with or without breakfast we would certainly love to welcome you back to the Dean Court Hotel in the future. Kind regards Steve Bailey Deputy General Manager

"Wonderful Hotel"

5
13/07/2016

This is an excellent hotel. The room was very good. The hotel is situated close to many interesting attractions. The staff were very friendly and the food was great. This was our first visit to York and the city is really interesting and well cared for.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear David S Many thanks for leaving a review and how kind of you to describe our hotel as Wonderful. It appears that we ticked all the boxes during your visit and we would love to welcome you back to our hotel if you decide to visit York for a second time. Kind regards Steve Bailey Deputy General Manager

"Good in the end but could have been horrific"

4
11/07/2016

We booked a cosy double - at our early evening check in we commented that the top floor room was stiflingly hot and were advised to open the window wider and close curtains before we went for dinner. We did this but when we returned around 11 the room was still as hot so we called reception and asked if a cooler room was available. A larger room opposite was offered which was much cooler so we happily accepted and managed a good nights sleep with the windows open and fan on full. It was only a high of 19C outside (during the day) so hardly the height of summer. Extractor fan in the bathroom was not working and there was no window so it was very stuffy after 2 showers. Breakfast was very nice but the self service area seemed very small and cramped - it could be displayed better. Please install aircon in the rooms on the top floor - we were told the cosy rooms always get like this because they are small so it is not news to you! If we hadn't been able to swap rooms I'd have refused to sleep in the room and required a refund in full

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Pink_Eeyore Thank you for reviewing your recent visit to our hotel. It is never nice to read the word horrific in the title of a review and it is certainly not a word one would associate with our establishment albeit reading further along your review I can see that the staff dealt with your issue promptly and addressed your concerns hence avoiding an horrific experience and you as you would expect had a good nights sleep. We have had some issues in the past with heating in a small area of the building and despite our efforts implementing air conditioning throughout has proved somewhat difficult, our grade two listed building although beautiful is not without its restraints when refurbishing and modernising. I am pleased to read that your breakfast was very nice and your suggestions regarding the layout and display of the buffet items have been passed on to the Food and beverage team to review, similarly the extractor fan has since been attended to by our maintenance team. Kind regards Steve Bailey Deputy General Manager

"Lovely hotel"

5
11/07/2016

I stayed here as part of a birthday surprise off my friend, I knew nothing about where we were going or staying so when we arrived here I was very pleasantly surprised. There was a military procession in progress at the time of our arrival so the road outside the hotel was closed to the general public. The hotel told us to wait around the corner and two guest services reps came running round the corner to collect my car to take it for valet parking, top service already and we hadn't even checked in?! Check in was seamless, very friendly and amenable staff, our room was on the top floor which was small but sufficient for our needs. The only thing I will say is that it is hot on the top floor.. A fan is already plugged in ready to go so that tells you a lot about the heat levels up in the eaves so perhaps some air conditioning units might be an option in future given that we visited late June so o should imagine it becomes unbearable in the hotter months. We were located slap bang in the centre, seconds away from the shambles and the cathedral.. Just perfect and so breathtaking every time you walked outside your front door. It can't be beaten for location I would say. The hotel itself was decorated in a modern style, we never ate or drank there so I can't comment on that but if you are thinking of visiting York I would definitely recommend the best western dean court. I will return and have plans to stay here when I do!

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Nicole R Thank you for reviewing your recent visit to the Dean Court Hotel and what a great birthday gift from your friend. On around 5 or 6 occasions per year there will be an event which takes place outside the hotel due to our location which will see a temporary road closure but we ensure extra staff are on hand to help with making our guests arrivals swift and efficient and I am pleased to hear you were happy with this. Our location is ideal and so close to everything that York has to offer and I am pleased to hear that this suited your needs. We look forward to welcoming you back on your next visit to York. Kind regards Steve Bailey Deputy General Manager

"Great place to stay"

5
08/07/2016

We have just returned from a four day break. Great situation just opposite the minster not far to walk to the Shambles and other places of interest. Friendly staff and very good selection at breakfast.Came home with a teddy to add to my collection -in a good cause Martin House Childrens Hospice.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Lattie2013 Thank you for reviewing your recent visit to the hotel and we are all so happy to hear that you had such an enjoyable experience. I would like to especially thank you for supporting one of our charities. Martin House are a fantastic charity from Wetherby who do so much for children and it is a charity we are proud to be associated with. The teddy bears that we sell for donations on their behalf are cute little things too which is great as the kind people such as yourself who do donate get a little something back as well. we very much hope to see you again in the future Kind regards Steve Bailey Deputy General Manager

"A very good stay"

5
05/07/2016

We spent two nights there. Its location couldn't have been better -- just across from the cathedral and right at the departure point of the little train that goes to the National Railway Museum. Our very nice room was on the top floor. It hadn't been renovated, although they were in the process of renovating the room across the hall. We had an excellent dinner one night -- shallot tarte tatin (with goat cheese), tuna on toast, and we both had braised ox cheek which was just delicious, so soft that one hardly needed a knife. It was one of the best dinners on our trip.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Chandolin Many thanks for taking the time to review your recent experience at the Dean Court Hotel. We are fortunate to offer such a great location, it is great to hear that you decided to dine in our restaurant on one of the evenings and that it was one of the best dinners on your trip. The braised ox cheek does involve a lot of work to get the meat so tender or so I am told by our chefs all I can say is like yourselves I find it delicious. We hope to get the opportunity to welcome you back to the hotel soon. Kind regards Steve Bailey Deputy General Manager

"My home town where i was born"

5
05/07/2016

!00 % excellent we always stay when I go back to the place of my birth. Room always the one overlooking the front door of the minster. The food fantastic, the staff 110% and a four poster just piles on the romance.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear steveI7271GJ How great to hear that you always stay at the Dean Court Hotel when re-visiting York I am happy to hear that we consistently deliver at such a high level and thank you for sharing your kind views with the tripadvisor public. We look forward to your next visit Kind regards Steve Bailey Deputy General Manager

"Great Location"

5
05/07/2016

The location cannot be bettered, overlooking the Minster. The service was excellent, the staff friendly and helpful and the room very comfortable. Valet car parking worked well. Expensive but worth it.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear malcolmandhilary Thank you for reviewing your recent visit to the Dean Court Hotel and for awarding us a rating of five stars, excellent service, friendly staff, comfortable rooms and a great location are frequently associated with the hotel and I'm pleased to hear that this was the case during your visit. Kind regards Steve Bailey Deputy General Manager

"Fantastic Break "

5
02/07/2016

Warm welcome on arrival upgrade to a superior room over looking part of Minster comfortable bed very clean and tidy breakfast staff charming breakfast selection superb all staff very helpful we will visit again

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear John C Many thanks for taking the time to review your recent stay, we are all very pleased to hear that all the aspects of your stay were to your liking and thrilled that you would like to visit us again where a warm welcome awaits you. Kind regards Steve Bailey Deputy General Manager

"Fantastic Location"

5
30/06/2016

This hotel is ideally situated in the centre of York across the road from York Minster. The first thing you notice is the friendly staff who were just that throughout our stay nothing was to much trouble for them. The hotel is clean and well decorated, our room was on the third floor it was a small double it was a good size with tea & coffee facilities 35" TV, the bathroom has a large corner bath with shower. The breakfast menu was excellent with a large choice of items we chose the full English breakfast which was a great choice. I would certainly go back to this hotel and would recommend it to anyone, if you are looking for a Four Star Hotel with Five Star Service then the Dean Court Hotel is for you.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear crafnant Thank you so much for your kind review, I am pleased with all of your comments about our location, great breakfasts and how clean and well decorated our hotel is but I am particularly pleased to hear you mention the quality and friendliness of our staff, we pride ourselves so much on delivering the right kind of service here and I just love it when people mention the high levels of customer service. I would like to thank you for choosing to stay at the Dean Court where hopefully we will have the opportunity to impress you once again in the future. Kind regards Steve Bailey Deputy General Manager

"Great Welcome - lovely hotel"

5
28/06/2016

arrived after a shocking journey from Kent. Parked the car straight outside and went in to register. The welcome was very warm and they immediately offered to take the car away fro valet parking (£18.50 for 1 night a bit expensive). Rooms were quickly allocated and we were shown to our room with baggage handled by the porter. We had a lovely large double overlooking the minster - couldn't have stayed anywhere closer and all the facilities you would expect were there. The room was smart, the bed comfortable and the shower hot and powerful. There was a little chipped paint on the skirting but that doesn't spoil your stay unless really picky! After a comfortable night we went down to breakfast which was brilliant. All the usuals (juices, fruits, yoghurts, cereals) available, coffee pots brought to your table, and, unusually in hotels, our breakfast order was taken and FRESHLY cooked for us (rather than buffet) and was very tasty and quite a size! Checkout was quick and efficient - our car was brought around to the front to the hotel quickly and off we went. When visiting York again we will definitely stay here. It was very good value.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear PaLaLu Thank you for reviewing your recent visit to Dean Court Hotel, it is pleasing to hear that you were impressed with what we offer here. The parking can be considered as expensive albeit it is cheaper than other city centre hotels that offer the valet parking service and there are no time restraints on when you can drop your car off with us and when you pick the car up again on departure, however for a future visit the train station is about a 10 minute walk and due to our central location it is unlikely that you will need a car if you are looking to stay in and around York. When planning your next visit be sure to call the hotel directly and we will be on hand to help with any information about public transport as well as any questions regarding the hotel. We look forward to welcoming you back again soon. Kind regards Steve Bailey Deputy General Manager

"Excellent location, excellent service"

5
27/06/2016

Each and every member of staff were friendly, professional and helpful. From valet parking, reception, bar staff, breakfast staff and maintenance. All are brilliant. We looked at a variety of rooms and they differ greatly so do upgrade for more space or views. Small doubles and Suites are gorgeous but we choose the front of the hotel in room 27 with the four poster. Nice spacious room with a lovlie view of York minster. All rooms we're clean. WiFi good and free. Breakfast good. Would definitely recommend and will stay again. Thankyou all xx

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear StourviewCottage How very nice to hear that your stay was such an enjoyable one and all the staff that you came across were professional and helpful, I'm also pleased to hear the WiFi, cleanliness and breakfast were worth a positive mention. You have raised a good point for any future potential customers about our room sizes, we do range from a single room right up to a suite and the size and layout of the room can differ considerably, for the best advice ring the hotel directly to speak with the staff that know the rooms best. Thank you for taking the time to leave a review and indeed choosing the Dean Court Hotel where we hope to be able to welcome you back again in the future. Kind Regards Steve Bailey Deputy General Manager

"Fantastic location"

5
26/06/2016

Literally across the road from York Minster in the centre of the walled city of York. A clean well decorated and friendly hotel. Our room was a cosy, therefore small, but with all the amenities including the tea and coffee tray. The decor was very tasteful and the ensuite had a shower in the bath. The staff were both friendly and efficient. A big bonus the hotel. Will keep your luggage and car parked until 10pm on the day of departure.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Jo-Anne M Many thanks for writing a review after your recent visit to the Dean Court Hotel, I am pleased to hear that you had a great stay with us. Our car parking has been considered expensive at £18.50 per night although it is cheaper than other hotels within the city walls but where the extra value comes in handy particularly at this hotel is exactly what you have said in your review, leave your car and luggage with us at no extra charge on the day of departure until 10pm and we encourage our guests to do the same on arrival. Although check in is from 2pm if guests want to bring their car and luggage early morning then they can. I always enjoy reading about the staff being friendly and efficient and I thankyou for mentioning this in your review. We hope to see you again in the future Kind regards Steve Bailey Deputy General Manager

"Amazing staff and location"

5
25/06/2016

We stayed here recently for two nights. The hotel is right across the street from the York Minster and has amazing staff. Everybody was super friendly, greeting us everywhere we went in the hotel and asking what they could do for us. I especially want to mention Amy and Frederico at the front desk who were so helpful with arranging our two different rooms on short notice and helping us with local activities. We stayed in the 4-person family room one night with a perfect view of the Minster, and in the Holgate Suite another night with a nice view of the square in front of the hotel and a huge shower. Breakfast is served in a very cute room looking onto the Minster and consists of a buffet together with hot dishes to order. Excellent service and quality of food. I would highly recommend this establishment for anyone wanting to stay in central York.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear 406RolandC Thank you for taking the time to leave a review after your recent stay at the Dean Court Hotel and thankyou for your mentioning our staff in such a positive manner, Both Amy and Federico who you have mentioned in your review are deserving of your plaudits as their professionalism and sheer friendliness is appreciated by staff and guests alike and they are a great example to new staff members learning about the Dean Court mentality and exceeding in customer service. I was pleased to read that you enjoyed both of the rooms, the amenities and the great quality of food that we offer and if you find yourself in York in the future we would very much like to welcome you back to our hotel. Kind regards Steve Bailey Deputy General Manager

"Amazing Helpfulness and Friendliness."

4
25/06/2016

This is a lovely hotel right next to York Minister. Unfortunately we needed air conditioning for a medical issue. The Manager, Steven Bailey, could not have been more helpful and accommodating. First he showed us an alternative room, and it was beautiful, but without the air conditioning, was still not going to work. So Mr. Bailey then found us a room (in a non-sister hotel) with air conditioning, didn't charge us for not staying our entire time, AND walked us to the new hotel carrying our luggage for us. We were stunned and so appreciative. We would definitely book again--in cooler weather.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear C H Thank you for reviewing your recent visit to our hotel and I am flattered you have mentioned me in such a positive light. I was disappointed that we were unable to provide a room which met all of your requirements and felt obliged to help you find the right place, I am a citizen of York and know many of the other hotels and what they offer and as a visitor to this city it was my pleasure to ensure your stay was an enjoyable one even if this meant stopping at another hotel to where I work. Many of my staff would have done the same such is the mentality that we hold at Dean Court Hotel and I am pleased to hear that you had an enjoyable time. Thank you once again for your kind comments they genuinely do mean a great deal to me. Kind regards Steve Bailey Deputy General Manager

"Hubbies birthday"

5
24/06/2016

Booked this for a trip to york for my husbands birthday what a treat this hotel is right near the minster the hotel was lovely the staff very friendly couldnt do enough our room was beautiful four post bed which was large and airey clean and very comfortable.we only had our breakfast in the hotel as it was so near everthing. But that was very good plenty to choose from and cooked very well .would we most certainly stay again.xx

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Michelle B Thank you for reviewing your recent visit and please accept our belated birthday wishes for your husband. We are all pleased to hear that you both had such a good time and enjoyed our bedrooms, location, great staff and all the positive things associated with Dean Court Hotel. We thank you for choosing us and hope to have the opportunity to welcome you back again soon. kind regards Steve Bailey Deputy General Manager

"Hotel even better than it had been described"

5
20/06/2016

Excellent hotel. There were 2 adults and 3 children. Everybody was so kind and it is a very child friendly hotel and very central. The room had a separate den for the children which they adored, also board games and a PlayStation provided in their room.We will definitely be back.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear helenmc66710s Thank you so much for taking the time to leave a review following your recent stay at the Dean Court Hotel. The family room for 5 logistically is great that the kids have their own space and bedroom within the room itself and the extra's that we put in for kids are always well received. It is particularly nice to hear you mention that everybody was so kind to you and your family, I of course know how friendly the staff are here but for any perspective customers I dare say this would be comforting to read. We look forward to your next visit Kind regards Steve Bailey Deputy General Manager

"Great Location"

5
18/06/2016

Located next to York Minster - a great location! Originally the hotel was built as a dwelling for the clergy, but is now a 4-star hotel with 37 rooms. All of York's local attractions, restaurants, shops are within easy walking distance from the hotel. The hotel's food and service was not great, just o.k., so we recommend heading into town. Room was very nice, well decorated and provided all modern amenities and comforts.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear nlbrockbank Thank you for reviewing your recent visit to the Dean Court Hotel and awarding us a rating of five stars. I cant hide my disappointment in reading that you found the food and the service to be O.K our reviews of the staff and the quality of the food over the last 9 months have been so consistently complimentary that I feel I must offer my apologies for not exceeding your expectations. the location, amenities and aesthetical quality of the hotel and its rooms appear to have made a good impression and I am pleased to hear your overall experience was enjoyable. we hope to welcome you back again in the future Kind regards Steve Bailey Deputy General Manager

"Visited the wine bar"

5
18/06/2016

Fantastic place to end an evening. Very comfortable lounge. Good wine list. Albeit a little bit expensive, but not as expensive as some hotel bars in York and fantastic location. Not eaten here but would certainly do so the next time.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear B00kw0rm7 Thank you for reviewing your recent visit to the Dean Court Hotel, I am pleased you enjoyed what you sampled and we hope to have the opportunity to impress you further if you are to come back again and try our food offerings in either the cafe bar or our two rosette restaurant. Kind regards Steve Bailey Deputy General Manager

"Good hotel in central location"

5
17/06/2016

We booked the Spring Break which was very good value for money.The hotel is in an excellent position close to the Minster. Rooms are comfortable and kept very clean. Service in the restaurant was very efficient and friendly but the dinner menu was a bit limited, however, the food was lovely. Loads of choice for breakfast. We noticed that the carpets in the corridors could do with updating but apart from that everything was fine and we hope to be back again sometime.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Aud_DTyneandWear Many thanks for taking the time to review your recent stay with us. I am pleased to hear that you took advantage of our spring offer break and like our other guests found this to be very good value for money. I am also pleased to hear that you enjoyed the restaurant experience and found the food to be lovely, we have several menus in circulation at the moment which may be why there seemed to be a limited menu on the one in which you ordered from but i will certainly mention this to our head chef as he is currently working on a new menu. Our carpets do see a lot of use on a daily basis and although they are cleaned daily I can appreciate that a more modern style would be more in keeping with the other refurbished areas, our General Manager has stated that he intends to refurbish all areas of the hotel so I am sure that this will be on his list. Thank you for choosing the Dean Court Hotel and we hope to welcome you back again soon. Kind regards Steve Bailey Deputy General Manager

"First class experience for a wedding breakfast"

5
14/06/2016

My wife and I have stayed at this Hotel some 15 years ago when attending a conference in York but now an entirely different experience. It had been rather shabby but now very smart. The whole wedding breakfast was expertly handled from the Buck's Fizz on arrival to our eventual departure late in the afternoon. We were escorted to our labelled places at the table and had a first class meal chosen beforehand from a limited menu of 4 starters, 4 mains and 4 desserts which had been sent us about 3 weeks in advance. My wife and I had the same meal of prawn cocktail followed by fillet of salmon - not an exciting or adventurous choice - but it was what appealed most from the choice offered which included vegetarian and gluten-free options. A charming Head Waitress served the wines on offer and had time to have quite a discussion with me about them as I am something of a wine-freak. The Chardonnay I chose was Chilean and a little sweeter than the Chablis which I drink most frequently at home but went well with the salmon and its butter sauce. As is frequently the case nowadays the wedding cake was a sponge though beautifully decorated. I do hanker for a solid fruit cake with a thick layer of marzipan - you can keep the icing. The whole experience was highly enjoyable -a happy occasion, good food, interesting wine and above all, good company were all appreciated.

"It's OK"

3
12/06/2016

Location fantastic right next to the Minster and the valet parking was a nice touch. We didn't bother with breakfast as it was hugely overpriced. The rooms were small and a little tired with chipped paintwork and peeling wallpaper. For the price I was disappointed - 6/10

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear davehelen1709, Thank you for your "OK" review following your recent stay with us, i am saddened to read that you only rated your stay as "OK" and only scored us 3 out of 5, a very low score compared to our others over the last few months. I assume when you state the rooms are small, with chipped paintwork etc, you only meant yours as we have many large spacious rooms out of our 37 bedrooms, 10 of those which have just been completely refurbished to a very high standard. I wish you had mentioned this during your stay when we may have been able to offer you another room. Its also a pity you didn't actually try our breakfast, which you will read from previous reviews is very good, offering a wide range of, juices, cereals, porridge, fruits, meats, cheeses,breads, pastry's, yogurts, various teas, coffees etc even before the full cooked range, and omelettes, waffles, scrambled egg and smoked salmon, eggs Benedict, all from £8.50 per person !, sat in the most perfect location with York Minster some 100 yards away as your back drop. On a brighter note I am pleased you liked our location and valet car parking service. Kind regards Simon Murphy General Manager

"Very nice hotel with perfect location"

4
10/06/2016

Dean Court is a very nice hotel with a perfect location right across the street from the York Minster and close to all the little restaurants and shops that line the narrow streets of York. The breakfast was very good and the staff was extremely friendly and helpful.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Raffdura, Thank you for your very nice review, I am pleased to read that you liked the location, and that you enjoyed your breakfast and my staff were extremely friendly and helpful. lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Great evening"

4
08/06/2016

Stayed one night. Single room with bath and shower. Choice of pillow types. All usual conveniences. Really convenient for city centre and comfortable to relax in. Good price and great breakfast. Very helpful staff and good service. Would definitely stay there again.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear McC16, Thank you for your very nice review, pleased to read that you likes all aspects of your stay, lets hope we see you again when visiting York next. Kind regards Simon Murphy General Manager

"Great location and food"

5
07/06/2016

This is a great hotel in a prime position near to the Minster and the Oratorian Church, however this time I was disappointed with a 'small' room at the back (23) which felt rather cramped even for a single person. The food is excellent and the staff smart and polite. I would definitely stay again but would be a bit more alert as to the room size and location.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear John P Many thanks for taking the time to write a review after your recent stay, I am sorry if our small double did not meet your expectations regarding the size of the room. We do have larger rooms such as our standard doubles, deluxe rooms or suites and if you are to book with us again please feel free to pop in beforehand if your schedule allows and we can show you the various room types. Our small doubles are exactly that, they come with all the amenities that our other rooms offer but there is just not as much leg room as the other rooms and these are ideal for short stays. I am pleased to hear that you were impressed with our food and our staff and we look forward to welcoming you back in the future. Kind regards Steve Bailey Deputy General Manager

"Service par excellance"

5
05/06/2016

What can I say about the Dean Court. The location is perfect being situated as it is, within 50 metres from York Minster and in the very heart of York. We checked in at reception, and our bags were collected by 'Frankie' from our car and he showed us up to our suite. Our car was 'courtesy parked' by hotel staff and returned the following morning prior to check out. The friendliness of the staff was very refreshing, everything about the Dean Court is designed with the guest in mind. Would we come back again ?...... you can guarantee it. We give the DC 10/10

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Michael R Thank you for reviewing your recent stay. It is pleasing to hear that you have identified with our ethos here " everything at the Dean Court is designed with the guest in mind" our staff in particular offer a level of customer service which is seldom seen in other establishments and I am always happy to hear our guests comment so positively on what we do here. Thank you for choosing the Dean Court Hotel and we hope to welcome you back again soon. Kind regards Steve Bailey Deputy General Manager

"Great location and hotel"

5
04/06/2016

We stayed 2 nights at this hotel. Location is great - right across the road from York Minster and 5 mins from town centre. Room was large with comfortable bed and good clean bathroom. Breakfast was included in room charge. Cooked breakfasts that were pretty good. Parking was a bit expensive at $18.50 per day. Internet was free and worked pretty well.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear vjhandley Thank you for taking the time to leave a review after your recent stay and we are all happy to hear that you had an enjoyable stay, I am particularly pleased to hear you mention about the wifi as we have upgraded our system entirely, it was not without its problems when first installed but it seems the issues have now been sorted and we are able to offer an outstanding service. Thank you for choosing the Dean Court Hotel and we hope to welcome you back again soon. Kind regards Steve Bailey Deputy General Manager

"Gem in the Heart of York"

5
03/06/2016

My wife and I spent two nights at this hotel in late May 2016. We loved it!. It is an attractive building, centrally located and right across the street from the Minster. It is also close to most of the sights and shopping one would want to do in York. Our "cozy" room was newly decorated and very comfortable. I had the best shower here after two weeks in England and Scotland. The interior of the hotel is attractive and comfortable. The highlight of the hotel was the staff. From check-in through check-out the staff proved attentive, caring and helpful without being over bearing. Frank and David at the front desk were super as was the young woman who hosted the dining rooms. We had a delightful stay and we would definitely stay there again.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Fairfax_Travelers, Thank you for your wonderful review, I am so pleased to read that the positive and friendly attitude of my team "made" your stay, I will of course pass on your very kind comments about Frank and David, and Raluca- the young lady who hosted the dining room. Glad you were able to have the best shower here at the DCH during your trip to England and Scotland, lets hope you stay with us again when next visiting the UK. Kind regards Simon Murphy General Manager

"Perfect location - lovely hotel."

5
03/06/2016

We have just returned from a two night stay at this lovely place and cannot fault it. Staff were unfailing polite and friendly - particularly impressed with the waiter who remembered our names from the previous mornings breakfast service. The room we had at the front of the hotel was well appointed and spacious. The bathroom was larger than some hotel rooms I have been in. The public rooms and bar area were well decorated and comfortable. We opted to have dinner in the hotel Restaurant the first evening and the meal was superb - excellent service and delicious menu with little touches that make it special like the chefs complimentary nibbles before dinner. The location of this hotel is perfect - literally across the road from the Minster and easy walking distance to the rest of the city. If you are coming by train - as we did - it was a short walk from the station. I would definitely book here should I visit this lovely city again. Thanks to all for making our stay so lovely.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Sueaus, Thank you for your fabulous review, I am so pleased to read that you both thoroughly enjoyed all aspects of your stay, my team and I love reviews like this. Lets hope we see you again when next visiting our great City. Kind regards Simon Murphy General Manager

"An excellent hotel with great food."

5
01/06/2016

Dean court hotel is an excellent hotel in a brilliant location. The staff are all friendly and helpful, nothing is to much trouble for them. The food is second to none with a good selection available. All food items were displayed to a high standard. The room was great, the bed was particularly comfortable. I will be definitely going back in the future.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Morris558 Thank you so much for writing a review after your recent visit to the hotel, we are all so pleased to hear that you had an enjoyable stay with us and that all aspects of your stay were enjoyable. we very much look forward to welcoming you at the Dean Court Hotel in the future Kind regards Steve Bailey Deputy General Manager

"Fantastic!"

5
28/05/2016

We had a wonderful stay here, the staff could not have been more helpful and welcoming. The room was lovely with everything we could have needed, and a beautiful view of the cenotaph and minster. The valet service was fantastic as even though we checked out at 11am we could leave luggage and our car in the secure car park while we went sightseeing. We will definitely be staying again!

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Vickie2905 Thank you for choosing to stay at the Dean Court Hotel and indeed reviewing your recent enjoyable experience, I am particularly pleased to hear that the staff were so helpful and welcoming and we all look forward to welcoming you back on your next visit. Kind regards Steve Bailey Deputy General Manager

"This is a true hotel, not like the BW motels in the US"

5
24/05/2016

I use Best Westerns in the US. They are a dependable motel chain. This is not like those. This is a true hotel with a great friendly and helpful staff. Though the building is old, the rooms are up to date. I know you're suppose to get a B&B when you go to York, and I had a reservation in one. But the reservation was cancelled, and I was in a rush to find a replacement and went with this. It turned out very well! That cancellation was fortuitous.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear TennisBum P, Thank you for your 5 out of 5 score, the B&Bs loss our gain ! I am so pleased to read that you thoroughly enjoyed your stay with us, and all my staff that you met were great, friendly and helpful. Lets hope next time you are in York you book the DCH again and not else where. Kind regards Simon Murphy General Manager

"Best place to stay in York"

5
23/05/2016

We booked the Best Western Dean Court based on recommendations from previous guests. We were very glad that we did. First of all, the location is perfect, with views to York Minster and just steps from the ramparts, the streets of the old city, etc. The staff was very helpful and professional, and our room and bathroom were comfortable and well equipped. Would definitely stay there again.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear ParisLaJolla_CA, Thank you for your very kind review, I am pleased you were recommended our hotel and that you too loved us with your very kind comment " Best place to stay in York". Lets hope you pass on a positive recommendation to your friends and we see you again next time you are visiting our great City. Kind regards Simon Murphy General Manager

"Home from (luxury) home!"

5
21/05/2016

Our favourite UK hotel! Ideally located near to the Minster, the Shambles, many good eating places, the River Ouse and railway station....and most important to us the Theatre Royal. Dean Court staff are wonderfully helpful and friendly, the meals are excellent (particularly in their informal eating area next to the well stocked bar). Many of the rooms have been recently refurbished to a very high standard and the facilities are all that a seasoned traveller could ask for. Parking can be arranged by the hotel but York, like many cities nowadays, is best left for pedestrians and taxis - plus an excellent "Park and Ride" service. There is a taxi rank opposite to the hotel. Have a look at the DC website for further information.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear CaptainCrewe What a wonderful review to read, I am so happy to hear that the Dean Court Hotel is your favourite hotel in the UK. Your review is one in which future guests can take some good pointers from, our location is central to so many of the key areas in York and in all honestly if people don't need to bring their cars with them then they can save a few pounds as our hotel is in comfortable walking distance of the train station, taxi's, buses and many of the attractions. However our guests decide to make their way to the Dean Court Hotel one thing they can be guaranteed is a warm and friendly welcome awaits them and our staff will ensure that an enjoyable time is had by all. Thank you very much for taking the time to write a review and we look forward to welcoming you back on your next visit. Kind regards Steve Bailey Deputy General Manager

"Well worth the visit for lunch"

5
19/05/2016

Purchased a Groupon voucher and Visited this establishment for lunch. Ate in the restaurant, lovely view of the Minster. Lunch very enjoyable, staff friendly. Will definitely visit again. Excellent for gluten free, good choice. We have been to this establishment before but not eaten in the restaurant the other area for eating is also excellent.

"Excellent hotel but watch out for the maid!!!!"

3
18/05/2016

Excellent place close to everything. The room was very confortable and clean. There was a view of the Minster which was awesome to see. The decor needs to be updated. The night staff was way nicer than the morning staff. At around 9:30 in the morning, as I was changing, the maid came in without knocking on the door. I barely had time to put on my sweather as she came in. Iasked her what she was doing and she said that she didn't know that people were inside the room. She apologized discretly and left in a hurry. When I checked out of the room, I told the cleck at the front desk about this situation and she only said ' so' to me without apologizing or anything. Too bad it ended in this manner because I would have rated my stay with a 5/5 So, if you stay at this hotel, make sure your room is double locked !!!

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Mauilover64, Thank you for your recent review "excellent hotel", I am pleased to read that you found the location to be excellent, your room comfortable and clean, and of course the views of the Minster. However I am saddened to read that you were disturbed by the maid entering your room with out knocking, which I find very surprising, we clean 37 rooms per day and I can honestly say in my 12 months as the General Manager this has never been an issue before and even more surprising my front desk team replying to you "so" this is not in their nature to say this, as if you read nearly every other review, my team are genuinely concerned about our guest welfare and do all they can to exceed our guests expectations. both my team and I are saddened to think this is your last impression of the hotel. Kind regards Simon Murphy General Manager

"Bland"

3
17/05/2016

Fantastic setting and lovely building externally but inside you could be in any modern hotel, a wasted opportunity. Breakfast good but not one ingredient is exceptional and the eggs were mediocre. You will not be unhappy but it has (had?) the potential to ake you really happy

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Peter H, Thank you for your review, though a little disappointed to read you thought "bland" I just wish we could have had the opportunity to discuss your thoughts before leaving the hotel as I would love to hear them. I can be contacted on [email protected] Kind regards Simon Murphy General Manager

"Highly recommended "

4
17/05/2016

A great place to stay in York, perfectly placed to explore the city. The room was comfy, clean and had all amenities you would require. Breakfast was excellent with plenty of choice and good portion sizes. A bonus is the concierge parking service, although it did cost £18 it was very convenient considering the lack of parking at York hotels.

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Cornedbeef1966, Thank you for your "highly recommended" review, I am so pleased to read you liked your bedroom and enjoyed your breakfast, car parking can be a challenge and quite expensive in York, our valet parking at £18.50 for a 1 night stay can be for some guests who arrive early and leave late very good value, some 30 hours worth, most public car parks are over £20 for 24 hours. Lets hope we see you again. Kind regards Simon Murphy General Manager

"Ideal central location facing the Minster. Excellent service."

4
17/05/2016

Car parked for us on arrival. Very pleasant room- no air conditioning but opening windows.Excellent Full English breakfast We did not dine in the hotel but enjoyed a very good lunch next before leaving for Nidderdale. Car was brought to the door and luggage loaded for us. Special thanks to Frank for his help

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Anthony S, Thank you for your very nice review, I am glad you liked our "valet parking " as car parking in and around York is a bit of a challenge- and can be quite expensive. Pleased you liked the English breakfast and you enjoyed your lunch. Frank is a star and I will of course pass on your kind comments to him. Kind regards Simon Murphy General Manager

"FANTASTIC HOTEL"

5
17/05/2016

Perfectly positioned to enjoy York centre. Breakfast was excellent, rooms were a little tired but there is a refurbishment programme underway. The best thing about this hotel is the staff. They were incredibly helpful, friendly and seemed genuinely interested helping guests to enjoy their stay unlike an awful lot of hotels in the UK and beyond

DeanCourt, General Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Neil D, Thank you for your great review, " a fantastic hotel "- WOW, over the next 18 months we are refurbishing the whole hotel, as I type this the middle lounge and 2 bedrooms are been totally re designed, so please keep an eye out for the hotel web site where we upload new images when we can. I do agree I have the most amazing friendly staff who do genuinely care about our guests and do go out of their way to make each and every guests the best we can. Kind regards Simon Murphy General Manager

"clean hotel well situated"

4
17/05/2016

stopped at this hotel for 2 nights whilst at york races ,hotel is clean rooms are good and hotel in very good situation. breakfast was good english breakfast plus they also did other breakfasts on request from a menu . found hotel a bit expensive especially bar drinks but you get what you pay for.

"Pleasant accommodations "

4
16/05/2016

Enjoyed our two-night stay at the hotel - fantastic location across from the Minster and like most of the town within easy walking distance of restaurants, sights and the train station (a 15 minute walk). There were some nice amenities such as robes and coffee/tea and snacks in the room. It was nice to be able to make calls using our calling card without additional charge. Such was not the case with our stay at a very high end hotel in London which charged by the minute even for those toll free calls. The only drawback to our stay was a slight one... with the warm temperatures, the rooms were hot as there is no a/c.. but the fan in the room and open windows helped.

"Superb hotel"

5
12/05/2016

We (2 couples) have just enjoyed 3 nights at Dean Court my sister who was with us, has always wanted to stay so we thought we would join them, it has been lovely. We are going to be hard pressed to match it! The staff are amazing, we were met by a lovely Yorkshire (I think) young lady who could,nt have been more helpful and never stopped smiling. Our room was at the back of the hotel but was quite large, we were thrilled. Breakfast is fantastic all sorts of fruit and cereals as well as a range of cooked food. We ate in the hotel on the first night...could'nt fault it. Congratulations to Simon Murphy, his deputy manager and all the staff for being so kind and friendly. If you've never been to York before this is the hotel for you, you step out of the door and everything is in front of you....fantastic!

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear 18JMB Thank you for writing such a positive review The hotel has been well known for its friendly staff for years but under the guidance of Simon Murphy I would like to think we have taken the customer service to another level as many of our reviews would suggest. Our location has and always will be one of the very best in York and with our fantastic restaurant menu led by our head chef we all believe that the Dean Court Hotel is in itself one of the reasons to visit York. Thank you for your kind words and acknowledgement and be sure that a warm welcome awaits you if you are to visit us again in the future. Kind regards Steve Bailey Deputy General Manager

"Perfectly located"

5
12/05/2016

I stayed at this hotel for a weekend with a group of girlfriends. Perfectly situated across the road from York Minster and minutes from the Shambles makes it easy to go out at night and walk safely home. Also walkable to the railstation. Friendly helpful staff and a good breakfast selection plus bright clean rooms. I would stay here again.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear got0123 Thank you for your review I am pleased to hear that you and your friends found the ideal hotel to do exactly what you was here to do in York. Ideally located, good breakfast, bright clean rooms and friendly staff is just what's needed to ensure an enjoyable stay and I am pleased to hear that our hotel delivered once again. we look forward to welcoming you back again soon. Kind regards Steve Bailey Deputy General Manager

"Great location and great service"

5
12/05/2016

I travelled with my mother and my 9 year old twins to York, recently. Our stay at the Dean Court Hotel was very nice. First of all, the location can't be beat. Everything (sights, restaurants, shops) is at your doorstep. The location alone makes it worth a stay. But the service is also good reason to choose this hotel. Every staff member we met was very friendly and helpful. We always felt welcomed and appreciated as guests. I gave the hotel 5 stars despite the fact that our room was a bit tired looking. I know the hotel is in the process of renovating, but our room clearly had not been touched yet. That said, it was a clean and comfortable room. We stayed in a five person family room, which was actually a decent sized hotel room, connected to a small room with a twin bed and a bunk bed. In my opinion, this set up is ideal for families. It also had nice touches for kids, such as gaming equipment and board games in the room. All in all, I can highly recommend this hotel - particularly after renovations are complete.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Dushman Thank you for your review It is interesting to read, our customers are aware of the the renovations going on throughout the hotel as our designer has mood boards in the lobby informing our guests of what is going on, funnily enough some of our guests who have been coming for several years are sad to see some of the rooms change but we feel that the time is right to do this however this will be an ongoing project and wont be fully finished this year. One thing we do guarantee though is clean, well appointed rooms with plenty of amenities to suit our guests needs and this will always be true of any room in the Dean Court Hotel . The playstations in the family room are not something you would expect in many hotels but as a father myself this is something I would appreciate. Our Location and staff are two things that are constantly mentioned in such a positive light and we are happy to read that you found these elements contributed to an enjoyable stay. Thank you once again for your review and indeed choosing to stay at the Dean Court Hotel. Kind regards Steve Bailey Deputy General Manager

"Restaurant review"

5
12/05/2016

My husband and I visited the restaurant for lunch. The staff were welcoming, efficient and friendly in manner. The location is great, close by the minster and as we were seated next to a corner window, we had a good view and were able to watch what was going on outside. The tables are sited not too close together and look elegant with spotless white linen. The meal was delicious and we thoroughly enjoyed the experience. I would recommend a visit.

"excellent views"

5
11/05/2016

We were lucky to get one of the 2 refurbished rooms. number 18. Decor in the bedroom was very good and the en suite bathroom was well designed. The hotel staff were very friendly and it was a nice touch to be able to leave luggage after we had checked out as we would have to carry it round for 3 hours. The picture was taken from the bedroom window so you can see that The Minster was on our doorstep. My only complaint would be the quality of the sausage at breakfast which wasn't the best. Apart from that top service and a lovely room. Not cheap but worth it as a treat

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Ed J Thank you for taking the time to leave a review Our refurbished rooms are receiving some great responses and I am pleased to hear that another happy customer has enjoyed their time at the Dean Court Hotel. We don't actually have a room number 18 but rooms 15 and 17 have both been recently refurbished but this is more so for future guests to know if they are looking to book one of the suites. I'm Disappointed to hear about the quality of the sausage, I don't do many morning shifts here if I am honest but when I do the breakfast chefs know I will be asking for my sausage sandwich come 10 o'clock which I thoroughly enjoy as do a lot of our guests but this could just be a preference thing and I do apologise if these were not to your liking. All in all it seems that you had an enjoyable stay with us and we do hope that you will come to see us once again. Kind regards Steve Bailey Deputy General Manager

"Best location, attentive staff, great restaurant"

5
11/05/2016

We booked a Minster view room - and that we got. spacious and good condition. But... it was HOT - and this was mid March in the 40's-50's f. we went to dinner, informed front desk and when we returned window was open with a small fan left on the desk. Fan was loud so left that off, and even with a chilly night with open window it was HOT all night. In the morning discussed with woman at front desk who was apparently the manager who apologized and immediately showed us a suite on other side of hotel that was huge and COOL thank god! She told us to go about our day and they would take care of moving us in which they did, and on our return we were in very comfortable accomadations. Had breakfasts included in the hotel and it's very very good food. Had great dinners in town, but had one in the hotel because we were tired and didn't want to deal with a night out. Weren't expecting much but ended up being one of the best dinners of our trip! (and we had a lot of GREAT dinners). We were worried as we were about the only people in the dining room but chalk that up to mid March I guess. Really good service and food, really do eat one meal in the hotel. we mentioned the hot room to our server and she acknowledged there were some "hot spots" in the hotel. One of the quirks of these old facilities I guess ...

"Great Stay in York"

5
09/05/2016

This hotel is perfectly located right across from the Minster. Lovely redone rooms, very pleasant and helpful staff. Will definitely stay at this hotel on my next trip to York. Look forward to visiting again soon.

"Lovely hotel"

5
06/05/2016

Stayed for two nights at this hotel. The room was recently refurbished and was fantastic. We had dinner and breakfast at the hotel, both of which were faultless. The staff are very helpful and pleasant, and the location is ideal. The only small negative is the taxi rank at the front of the hotel, it's a bit noisey in the small hours although this is not the hotels fault, the council could do with moving it!

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Jim B Thank you so much for choosing to stay at the Dean Court Hotel and for leaving a review of your experience. It is pleasing to hear that you had such an enjoyable stay with us and that everything within the hotel was to your liking. For any future potential guests reading Jim's review, we do as Jim says have a taxi rank nearby which on weekend nights in particular can be heard in a few of the rooms, we very much would like to see this located elsewhere but unfortunately this is out of our hands, it is a small price to pay for the best location in town but it is worth knowing this in advance of your booking. Jim thank you once again for your review and we hope to welcome you back again soon. Kind regards Steve Bailey Deputy General Manager

"Luscious Lunch!"

5
04/05/2016

My friend and I met up for lunch and decided to try The Dean Court Hotel. We were so pleased about our decision! We chose the ' 2 courses for £15.' We both opted for the celery soup for starters - absolutely delicious Our main course we both had breast of chicken with asparagus, carrot purée, dauphinois potatoes and carrots. Again delicious. The table setting was 1st class as was the view- The Minster. The service was excellent- a young spanish lady who we thought deserves a mention! When you visit York, treat yourself to a meal at this hotel. We shall return next time we meet up.

"Fabulous stay in York"

5
02/05/2016

A fabulous hotel with an amazing breakfast in a great location. Clean with friendly staff. If there is one criticism, the room was a bit small, but it was booked as a small double. Would definitely stay again

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Edith B Thank you for reviewing your recent visit to the Dean Court Hotel, it seems from your review that we met all the criteria one would expect from a top hotel and we hope we have the opportunity to impress you once again. Kind regards Steve Bailey Deputy General Manager

"One of my favourite hotels"

5
02/05/2016

Stayed here for a 2 nights and it was a great stay. The service was some of the best I have experienced - the staff were amazing. Had room service on the first night and it arrived promptly and was nice. The breakfasts are also good - it isnt buffet (apart from fruit/croissants) but very nice. Location is brilliant and you get a nice view of the Minster if you are lucky. The rooms are pretty small, so dont spend too long in there!

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear mpetts Thank you for leaving a review after your recent stay. We are all pleased to hear you had an enjoyable stay. We do have a variation of room sizes and as you have said our small doubles although well equipped don't offer the space that our larger rooms do, these are ideal for short stays. Thank you for your kind comments regarding our staff, most of the team read these reviews among our other forms of feedback and it is always appreciated by the team when their efforts are acknowledged. We hope to welcome you back again soon. Kind regards Steve Bailey Deputy General Manager.

"Birthday Treat"

5
01/05/2016

My wife booked this as a birthday treat and we chose this hotel because we visited 8 years ago and wanted to go back. The staff were welcoming and friendly. When we arrived, our bags were taken to our room by the concierge who helpfully explained the facilities to us. The room was lovely. Spacious and recently refurbished to a very high standard. Because it was my birthday, the staff had left a birthday card and box of fudge, which was a nice touch. There was the usual selection of tea and coffee plus free water and fizzy drinks and a cafeteria. If I had a criticism it was the cafeteria was only big enough to make one cup at a time which was a bit awkward when making for two. However, when we rang down one day to say they have forgot to leave coffee, the guy on the desk was straight up with the coffee and extra biscuits. There was an over the bath rainfall shower with plenty of pressure - too much in fact since the bath drain struggled to cope. My wife paid for breakfast. I'm not normally keen as I feel they are a rip off but this time I felt it was worth the cost. There was an a la carte menu with a good selection and food was cooked to order. There were a couple of downsides. The first, as others have pointed out, the room was a bit warm. I suspect you need to appreciate that being an old building, aircon would be difficult to put in. Secondly, our room was at the front with a lovely view of the Minster, but also opposite a taxi rank. We were woken a couple of times by drunks shouting at each other whilst getting a ride. However, neither issue would put us off returning the next time we are in York.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Tracste Thank you for taking the time to leave a review. I do enjoy reading the comments that people leave especially when they are detailed such as yours and the description is a good one. The cafetiere is a valid point and one I shall look to address. I am pleased you joined us for breakfast and that you enjoyed it and thought that it represented good value. I am of the same thinking as you when it comes to hotel breakfasts in general but I like to think here that we do offer value and indeed a hearty and tasty breakfast. Our building is a grade 2 listed building which makes it extremely difficult to implement air conditioning throughout the building as you have identified but we do provide fans in every room. 23 of our 37 bedrooms overlook the front of the hotel which offer views of the Minster, whilst this aesthetically pleasing, due to our location there can be noise heard on certain days. We like every hotel have our small issues to contend with but our future guests are hopefully aware of these and then can make their mind up whether this will have any impact. Where we do stand out from the other places that I have been is the level of customer service our staff provide and your comments along with others imply that this is something that we do very well in. Thank you for choosing to stay at the Dean Court Hotel and we look forward to welcoming you back again soon. Kind regards Steve Bailey Deputy General Manager

"Highly recommend Dean Court Hotel"

5
28/04/2016

We recently spent four nights in York (returning after having been there for two nights last year) and had a very enjoyable stay at Dean Court. The location can't be beat, the staff was wonderful, and the room, though small, was well equipped and very comfortable.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear GLouise45 Thank you very much for writing a review after your most recent visit and thank you for coming back to the Dean Court during your time in York. We look forward to welcoming you back again soon. Kind regards Steve Bailey Deputy General Manager

"Fabulous hotel"

5
25/04/2016

Amazing hotel, very comfortable and clean great breakfast too. Staff were so friendly and helpful couldn't fault anything. Location brilliant too as right by shops and minster. Would highly recommend.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Debbie H Thank you very much for writing a review after your recent stay at our hotel and indeed for recommending us to future potential guests, We are all very pleased to hear your stay was an enjoyable one and we look forward to welcoming you back again soon. Kind regards Steve Bailey Deputy General Manager

"Fabulous place"

5
23/04/2016

Lovely hotel. Very central for the attractions that York has to offer. The staff at this hotel could not do enough for you, from the reception staff to the restaurant staff, first class treatment. Our room was number 27, I'm sure we were upgraded on arrival to a super four poster room over looking the Minster. Excellent room, immaculate , could not fault it. Complimentary soft drink in the fridge. Comfy bed. The manager found us a table very last minute in the restaurant for evening meal even though they were fully booked. Enjoyed a lovely meal with champagne . Again staff very attentive. Breakfast was equally top class and plentiful . I would not hesitate in recommending this hotel. We will be returning soon.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear sunshinelincs Thank you so much for writing a review and what a pleasant review it was to read. Our staff are quite simply the best I have worked with in the business as your comments and so many comments before will testify, we will if we can try and provide upgrades and we love to hear the genuine feedback from our guests when they receive this unexpected treat. Thank you for choosing to stay at the Dean Court Hotel and for recommending us to potential guests. Kind regards Steve Bailey Deputy General Manager

"Anniversary weekend"

5
22/04/2016

This is our second stay at the Dean Court Hotel and we find it excellent in every way. The location is perfect, right by the Minster, and no you aren't bothered by the bell ringing - the double glazing is very effective. We stayed for our anniversary weekend and had a 'standard' room with king sized bed - it was superb - if this is a 'standard' room the better class rooms must be fantastic. The staff are all very helpful and friendly - when they saw me struggling up the three steps with a walking stick and suitcase they quickly came to help. The restaurant serves a wide selection of superb meals, I had the fillet steak, cooked to my liking and because I can't eat mushrooms they made the accompanying specially without any in, my husband had the ox cheek and found it delicious. We had tea in the Court Cafe bar and this also was delicious. On any visit to York we would stay here again.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear dandjNotts Many thanks for reviewing your recent visit to Dean Court Hotel and a very happy anniversary from all of the staff here. we are so pleased to hear that you had such an enjoyable stay with us and I am particularly pleased that you decided to try our cafe and our restaurant, with so much choice on our doorstep our guests often overlook our own offerings which we believe are among the best that York has to offer. We look forward to your next visit to York and rest assured another warm welcome will be waiting for you. Kind regards Steve Bailey Deputy General Manager

"Great location, great staff"

4
22/04/2016

I took my mum to Dean Court for two nights to celebrate her 80th birthday. As other reviews mention, the location is brilliant. We enjoyed an excellent breakfast in very pleasant surroundings while gazing at York Minster. We could wander into York and pop back to the hotel for a rest before another outing, and we enjoyed excellent meals out at Bennett's and Cafe Concerto, which are on the doorstep. The staff couldn't be faulted. Frank the porter was very friendly and helpful, as were the ladies on reception, the waiters at breakfast and the lovely lady from Stirling who cleaned our rooms. When we wanted fresh milk we got two lots very promptly, and having fridges in the rooms was appreciated. A very nice touch was the birthday card and box of fudge for mum's birthday. The only reason for four stars rather than five would be the need for some improvements to the rooms. We were pleased to be given two single rooms quite close together (12 & 16) which were easily accessible by lift. The rooms were spotlessly clean and the beds were comfortable but the decor is rather tired (not the bathrooms which have been upgraded - 12 with bath and shower over and 16 with walk-in shower). We note there is an ongoing refurbishment programme so in fact this may be addressed shortly. As others have said the rooms are quite warm (though the radiators weren't on) and just outside room 16 there is a rather noisy extractor fan, presumably from the kitchen below. It doesn't get turned off till nearly midnight and is on again from about 6.30 am and this room (unlike room 12) does not have a secondary glazing panel, which would have helped to reduce the noise, so if you need quiet before midnight then this wouldn't be the room for you. This said, we very much enjoyed our stay and would certainly use the hotel again.

DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Mr and MrsMWarwick Thank you for taking the time to leave a review after your recent visit, I am pleased to hear that you and your mum had an enjoyable stay with us. Your kind comments regarding our staff have been well received. There is as you have said a refurbishment programme in place and our general manager since his arrival has developed a plan which will see all areas developed albeit in order to keep guest disturbances to a minimum this is an ongoing project. I must apologise for the fan outside of one of the rooms, this is from an extraction fan and is normally off by 10pm If you are to stay again in these particular rooms and find that this is on beyond this time then please let our team know and we will address this. On behalf of all the hotel we hope that your mother had a fantastic birthday and you both had an enjoyable stay. Kind regards Steve Bailey Deputy General Manager

"lovely stay"