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Dean Court Hotel, BW Premier Collection, York

Duncombe Place, YO1 7EF, York, Great Britain - See on a map
Dean Court Hotel, BW Premier Collection - Dean Court Hotel, Best Western Premier Collection The Dean Court Hotel, BW Premier Collection is ideally located in the center of York. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Standing in the shadow of York Minster, the Dean Court Hotel, BW Premier Collection enjoys, without a doubt, the finest location of any hotel in the city (if not the country)! History and heritage lay on our doorstep, with the county capital's major attractions, boutique shops and eateries all a short walk away. Speaking of walks, the city's famous ghost tours are well worth joining, while plenty of parkland can be enjoyed on a relaxing stroll through the nearby museum gardens. York Races is of course a draw if you fancy a flutter, but the safest bet of all is our award-winning cuisine and fine wines! Leeds, Harrogate and Knaresborough are all within easy reach, but we agree with the Vikings and Romans. York is the place to be! Please note that if the room description does not state breakfast is included, then it is for only the room. Opposite York Minster. Hotel's own secure car park - few moments away - complimentary valet parking. Car park charge 20 GBP per day. Enjoy your stay.

BW Premier Collection

Dean Court Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Onsite laundry
    Onsite laundry

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
based on 2185 guest reviews
NOTE ISSUED
Excellent
1471
Very Good
502
Average
139
Poor
41
Terrible
32
REFER TO NOTICE
Business Business
110
Couples Couples
1237
Family Family
345
Friends getaway Friends getaway
195
Solo travel Solo travel
87
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Much needed break"

5
862fredak, Clitheroe, United Kingdom 09/10/2020

I have just returned from a 3 night stay at the Dean Court Hotel with my friend.All the staff were lovely and helpful. Frank picked our bags up from the taxi and gave us a tour of the hotel before taking us to our rooms,where he showed us how everything worked in the room. Alison looked after us when we had afternoon tea,breakfast on the first morning and again on the Wednesday evening when we had a lite bite. All the food was delicious. We were in room 37 on the third floor and had a view of the Minster out of the bedroom window. There is a one way system in place for moving around the hotel and it felt Covid safe. Hopefully we will be returning next year.

Steve Bailey, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 862fredak Thank you for five star review, I always enjoy reading when staff get a mention and both Alison and Frank will be pleased to hear your comments. Really happy to hear you had a safe, comfortable and enjoyable stay with us and we look forward to welcoming you back next year. Kind regards Steve Bailey

"Lovely & will return "

5
670elained, United Kingdom 08/10/2020

This hotel is right in the heart of York. We stayed in the Holgate Suite and it is a really lovely room. Covid restrictions were vigorously adhered too which made us feel safe. We had breakfast in our room which was a real treat and it was absolutely delicious & room service was quick & friendly. All staff helpful & pleasant. All in all a wonderful stay in a fab city. Would we stay here again......in a heartbeat. ❤

Steve Bailey, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 670elained Thank you for choosing to stay at the Dean Court Hotel in such times and for taking the time to share your views with the public. Really happy to hear that you felt safe throughout your stay with our Covid measures, it has taken a lot if getting used to and a lot of training to ensure we are where we need to be with protecting our staff and our guests. Though I have not had the experience myself I would imagine having breakfast in the Holgate suite would be just about the best place to have breakfast after the restaurant itself. Thanks again for your review and see you again soon. Kind regards Steve Bailey

"Top Class Hotel "

5
Cazab, Rotherham, United Kingdom 07/10/2020

I stayed at this hotel for the first time a few weeks ago and I was absolutely blown away, everything from the staff, the room and the delicious breakfast was absolutely amazing, not to mention being in the best position in York too, I really can't recommend it enough, and it's the only hotel I will stay at whenever I visit now

Steve Bailey, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Cazab Thank you for your glowing review of the Dean Court Hotel, we are thrilled that we were able to make such a positive impression on you by doing what we love to do. All I ask is you call the Dean Court Hotel directly on your next visit to ensure another fabulous stay. Take care and see you again soon. Kind regards Steve Bailey

"Fabulous Location"

5
jsmoraczewska, Leicestershire, United Kingdom 07/10/2020

My husband and I stayed here for one night as part of a touring holiday. We booked a deluxe Minster view room. The first room offered was not acceptable as the only view of the Minster was through a skylight. The hotel were quick to change our room to a newly refurbished room with a window directly facing the Minster. This was superb. The bed was huge and extremely comfortable. On arrival the staff were very courteous and the valet parking was excellent, and we were able to leave our car there as long as we wanted on the day of departure. Covid was well observed. Breakfast was very good, however, at the time, the main restaurant was closed in the evening because of covid restrictions. But this was not a problem as there are many excellent restaurants in close proximity. The location of the hotel in the heart of the city couldn't be better. All of the major attractions and the shopping areas are all within a short walk. We would definitely stay here again.

Steve Bailey, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear jsmoraczewska I am sorry to hear that you were not happy with your room allocation but pleased to hear that the staff were quick to offer a solution. I know the room in which you were first allocated, its a beautiful, quiet room with air conditioning but it doesn't have a window view of the minster. Room allocations are just one of the reasons why I encourage guests to call us directly at the hotel, we have 7 deluxe rooms, all of which have been refurbished but as is this is a unique building with unique bedrooms they all offer something a little different and only the staff who work here are understand this and can allocate rooms based on guests preferences. Our staff, valet parking service and location are often commented on in a positive manner and I am pleased to hear that these contributed to an enjoyable stay for yourself. Thank you for referring to our Covid measures, this is something that is extremely important in these times when a guest is looking to stay at a hotel and again we are pleased to hear your thoughts on our measures. Despite a little issue at the start I am happy that this was an enjoyable experience and you would look to stay with us again. Thank you for your time and all being well we shall see you again soon. Kind regards Steve Bailey

"Very Comfortable"

5
Tuchenclut, Cumbria, United Kingdom 05/10/2020

My wife and I enjoyed a three night stay in this delightful hotel, The Covid restrictions were managed in a professional and sensitive way. We were welcomed at the hotel door by a really nice guy called Frank who took our bags, gave us a mini tour of the hotel and explained how everything worked in our bedroom. He then also took care of parking our car. We were in Room 19 which enjoyed a clear view of the Minster. We understand that it had been refurbished during Lockdown so it looked and smelled fresh. In fact it was very comfortable, excellent bed, super wall mounted state of the art television, and extremely quiet for a City centre hotel. However we were pleased that the Minster clock is switched off from 10pm to 8am We didn't have breakfast in the hotel, and the dining room was not open for dinners in the evening. However we did have a light lunch one day and it was most acceptable. The location is excellent, all of York's places of interest are within easy walking distance, and the reception staff were knowledgeable and helpful on local matters. Check out was easy and fast, and our friendly porter Frank, who is originally from N Ireland had our car sitting waiting for us on the morning of our departure. Highly recommended, and we most certainly will return in the future.

Steve Bailey, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Tuchenclut Thank you so much for taking the time to write a review following on from your recent visit. As well as it being pleasing for me to read it is also informative and sets a good level of expectation for future guests. For those that do read several reviews of our hotel they will not be surprised to hear Franks name mentioned in a positive manner as is so often the case. Our owner of whom I don't often mention on here will be particularly pleased with your comments regarding the TV in one of our newly refurbished rooms as incorporating these tv's were his idea. With the quality of the staff, the ideal and convenient location and the comfortable modern bedrooms, it certainly seems that you enjoyed your stay with us and we hope to welcome you back to the hotel in the future for another fantastic stay. Kind regards Steve Bailey

"Good central location"

4
ClaireEMarkA, Plymouth, United Kingdom 02/10/2020

Nice hotel in city centre near to Shambles, shops and restaurants. Had to use valet parking as no immediate parking available. Large rooms and bathroom. No functioning air conditioning. View of York minster from front rooms on third floor.

"Weekend break"

5
janeg922, Blackburn, United Kingdom 27/09/2020

Welcomed by friendly staff, shown to our room which overlooked the main road and also the York Minster, room clean and tidy, lovely to hear the Minster bells, Covid friendly, booked room only so couldn't comment on food.

"Lovely friendly hotel"

5
lisaw1972107, London, United Kingdom 27/09/2020

I spent the weekend in York with my son taking him to university. We found the hotel to be very friendly, clean and comfortable. The cooked breakfast was nice and the staff were all very helpful. He had a very nice weekend.

"Lovely hotel "

5
Bron1303, Burnley, United Kingdom 26/09/2020

We love York and have stayed here before, the hotel is opposite York Minster, there is Valet Parking which is a bonus. The room was spotless, checking easy the staff are so polite. We had breakfast which was really well cooked, the Coffee was hot (another bonus) all in all a fantastic stay.

"excellent York stay"

5
holidayloversOldham, oldham 24/09/2020

We arrived at the hotel and were welcomed by friendly staff. we were able to arrive early, leave our luggage in the hotel and our car was taken to the parking area. Our room was on the third floor overlooking the main street, it was very warm in our room, but we had an air conditioning unit which was really helpful. our room was nicely decorated and comfortable. and most importantly it was spotlessly clean. We had tea/coffee and biscuits in our room which were replaced when asked as nobody went into your room due to covid. We had breakfast in the dining room from a menu, it was a hearty full English if you wished or a lighter breakfast was available. The hotel is in a great spot for all York's sites and restaurants, cafes and shops. We didn't use our car in four days. We will definitely go back.

"Excellent stay"

5
AllyB103, Leeds, United Kingdom 23/09/2020

Would usually stay 3 times per year but because of the situation this was our first visit this year. The measures taken because of covid were very good including a one way system on the corridors. We asked for a change of towels and extra milk these arrived immediately. The valet parking as usual was very much appreciated. Booked for Oct/Nov so hope to be back. Have edited this review as posted before having checked it.

"Went the extra mile - much appreciated"

5
Ally140767, Woking, United Kingdom 22/09/2020

We spent a lovely 4 days in York for our anniversary and stayed with DCH. We wanted to say that the addition of gluten free biscuits was much appreciated. (I'm always surprised that more hotels don't do this when they know there's a food allergy) such a simple touch but so rarely done so Thankyou. Also for noting (presumably from the cards in our room) that it was our anniversary and leaving a card and a gift. Our stay was very comfortable, breakfast service and food was excellent. Covid precautions were good too so Thankyou to all the staff.

"Had lovely stay - not realised had only just reopened!"

5
worldtraveller99, Ruislip, United Kingdom 20/09/2020

We had a lovely stay at the Dean Court Hotel in mid-September - had not realised had only just reopened after the COVID lockdown. All the staff were really helpful and friendly especially Beata, who emailed to me suggested restaurants to book, as they have not reopened the hotel restaurant for dinner yet - though breakfast in the restaurant has everything you would wish for. Plus a life supply of chocolate bars in the free minibar, which we used for lunches each day (not healthy but fun for a couple of days!). Great location overlooking the Minster, everything within 10 minutes walk, or thereabouts. If I am going to be picky, the orange juice at breakfast is very weak (cheap concentrated?), and real fresh orange with bits - would have been better. Everything else was great - the valeted car was waiting ready for us when we left, impressive.

"Best hotel!!!"

5
Nixmemorymaking, Sheffield 20/09/2020

This hotel could not do enough for us. We are so appreciative ! Thank you !! The hotel room was incredible with view of the Minster in all her glorious light. We had to cancel our booking and re-book due to child care issue, lady in reception was so kind and generous with her time. Everyone worked to make it an incredibly memorable night away. Thank you!!

"Excellent stay"

5
AllyB103, Leeds, United Kingdom 17/09/2020

We normally visit 3 times a year but this year was the first time we could visit because of the situation. The hotel was very well organized with a one way system and numerous hand cleaning stations. The staff were friendly. We asked for change of towels etc and these were brought immediately. The valet parking as usual was much appreciated. Oct/Nov.

"Short Break at Dean Court in York "

5
stevepL4827KY, Musselburgh, United Kingdom 13/09/2020

Just had a fantastic 2 night stay at the Dean Court have to say one of the best UK hotels my wife and I have stayed in. I called prior to the visit to arrange flowers for my wife and the Flowers Beanti at reception, ( sorry not sure if I have the name correct) arranged were beautiful and card and fudge was a lovely touch. Special mention also to our concierge Frank could not do enough with great banter and information We will definitely recommend and will re visit again. Thank you all

Steve Bailey, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear stevepL4827KY Thank you for reviewing your recent stay with us, we are very happy to hear that the Dean Court Hotel is one of the best UK hotels in which you have stayed. Our location and our staff are two contributing factors why guests choose to stay with us time and time again. Beata is the name of the lady who arranged the flowers but I think Beanti was a good enough guess and I am sure that Frank and the team will be calling her Beanti for the next few weeks such is the banter between the staff but of course not at the expense of delivering a professional and friendly service. If you are to visit us again be sure to contact the Dean Court Hotel directly, this allows the staff who work here to gather a little information about our guests and make these special occasions even more memorable. We hope you stay safe and well and look forward to your next visit. kind regards Steve Bailey General Manager

"Relaxing Break"

4
User 12/09/2020

Ideal location, Opposite the Minster, Central for Everything, It offers valet parking at £20 which is so easy, We had room 36 which was on the top floor with fantastic views of the Minster, Although the Hotel is tired in places the Bar and Restaurant area are modern and comfortable, The Bedroom was large and clean and had everything you required. All the staff are first class, especially Frank who explained everything to us as he gave us a tour while showing us to our room, Regular visitors to York but this was the first time we have stayed at DCH, will not be the last, Thank You.

Steve Bailey, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Bowdy20 It is great to hear that you had a relaxing break with us, even in these times York still has lots to offer and our staff are all keen to ensure our guests get a well deserved break. We did manage to refurbish a couple of our bedrooms in between the lockdown period and re-opening and despite the challenges that we are faced with these will still continue. Its always nice for me to read that the staff have been well received, speaking with our regulars its one of the reasons why guests continue to stay here and its no surprise to hear that Frank in particular made a good impression on you, his relationship with the guests and his genuine desire to help people make him a fantastic employee. We hope to welcome you back again in the future and in the meantime we hope you and your family stay safe. kind regards Steve Bailey General Manager

"Perfect location "

4
Rebecacaj35, Doncaster, United Kingdom 07/09/2020

We have just returned from a 3 night stay at Dean Court, the hotel is situated next to york minster so very easy to find and a short walk from all the attractions York has to offer, it was around 15 minutes walk from the train station. The staff were all friendly and couldn't do enough for us. We had afternoon tea on the first day and I found this average, apart from being placed at a corner table facing the minster which was nice, we also found the waitress not as friendly as other staff members. I would have given this hotel 5 stars but the room was dated and a little tired looking in places, the room was also extremely warm we had the window open but then the noise from the street was too much to sleep. We will definitely return to dean court and recommend to family/friends who want a short break in York.

Steve Bailey, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Rebecacaj35 I am pleased to hear that you enjoyed your stay and that you would return to the hotel for another visit in the future but there are still a couple of things for us to take away to see if we can get that 5 star review on your next visit. Generally all of our team are regarded as a friendly set of people so it is surprising to hear that one of our team was not as friendly, that being said with being closed for nearly five months it has taken a few staff members a bit more time to readjust into working once again but overall these are positive comments and I do thank you for taking the time to share your experience. Be sure to call us directly at the hotel on your next visit and speak directly with the staff who allocate the rooms and in the meantime stay safe. Kind regards Steve Bailey General Manager

"Wonderful central hotel"

5
User 19/03/2020

Stayed at the hotel with friends as part of a treat.it certainly was a treat. We were not only welcomed to the hotel but given a conducted tour!! We had our rooms upgraded. The valet parking was a great bonus and made staying in the centre of town very easy. The hotel's location adjacent to the Minster and so close to all that you might like to see is great. There was even a little "road train" to take you to the Railway Museum that stops immediately outside.

Steve Bailey, Owner at Dean Court Hotel, BW Premier Collection, responded to this review
Dear GillC1960 Thank you for reviewing our hotel following on from your recent stay with us. Our location is often regarded as one of the best in York with its proximity to so many of the things that York has to offer and I am happy to read that we ticked all the boxes with what we were able to offer. We hope to have the opportunity to welcome you back to the hotel in the future and in the meantime we wish you and your family all the best during this difficult time for us all. Kind regards Steve Bailey Acting General Manager

"Best western best stay in York"

5
Newbury96, London, United Kingdom 17/03/2020

Fantastic 3 night stay here. Clean friendly and staff who were very attentive to our needs. Breakfast brilliant. Room clean and had everything we needed. In prime location for all the attractions and plenty of advice available from the staff. I have to say it was a lovely relaxing stay here and would return tomorrow .

Steve Bailey, Owner at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Newbury96 Thank you for writing a review after your recent visit to the Dean Court Hotel, we are of cousre delighted to read that you had an enjoyable stay with us and would love to welcome you back to the hotel when times return to normal. In the meantime we wish you, your family and friends all the best in this difficult time for us all. Kind regards Steve Bailey Acting General Manager

"Fabulous Break"

5
User 14/03/2020

Fabulous stay at this hotel and would definitely recommend to others. Fantastic views of the Minster and close to all York has to offer. Stayed for 2 nights in the superior room. From arriving to leaving the hotel staff we met were friendly and attentive. The valet car park is reasonably priced and vey convenient. The breakfast is excellent with an extensive menu to suit all. The room was a good size and very clean and comfortable. Will definitely be returning.

Steve Bailey, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Voyager760056 We know that we are so fortunate here with our location but it is the friendly and attentive staff that turn a stay into something special. Our chef will be happy to hear that you enjoyed our extensive, cooked to order breakfast and our housekeeping team will of course welcome your comments about how clean and comfortable our bedrooms are. All that remains is for me to thank you for choosing to stay at the Dean Court Hotel and for taking the time to share your experience with others. We look forward to welcoming you back again soon. Kind regards Steve Bailey Acting General Manager

"Wonderfully placed hotel"

5
User 14/03/2020

Within a few metres of York Minster and an easy walk to all of the attractions they York has to offer. This hotel was chosen at random by me and I could not have been more delighted with my choice. I highly recommend the hotel for location, service and food.

Steve Bailey, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Teamocr Thank you for writing a review and for awarding us a five star rating. Its nice when you choose something at random and it turns out to be an inspired choice, that's how I came to live in York and as with your decision I am delighted with where I chose. We hope after your first experience with us we have the opportunity to welcome you back again in the future where another great stay awaits you. Kind regards Steve Bailey Acting General Manager

"Birthday away"

4
christine r, stoke on trent 13/03/2020

A very nice hotel the staff are very helpful, our room was very quiet being at the back of the hotel which was great for us .The only complaint I have is the breakfast arrangement you have to wate to be seated and then for got about ,the waitress came to take are order bought the tea and coffee then I wated a long time for my cooked breakfast by which time my hubby was ready to go and explore.

Steve Bailey, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear christine r I am happy to hear that you enjoyed your stay at our very nice hotel with our helpful staff on hand but I am sorry to hear the breakfast experience was a little slow on this occasion. The hot breakfast we offer is cooked to order and on some busy days when all our guests arrive at a similar time it does mean that our guests can wait a little longer. I hope this would not deter you from staying with us again and if not be sure to call us at the hotel so we can offer a quiet rear facing room again if you wish. Kind regards Steve Bailey Acting General Manager

"Lovely Stay"

5
Bertha101, Huddersfield, United Kingdom 13/03/2020

Excellent hotel, clean and tidy, extremely helpful staff nothing is too much. Really enjoyed our two night stay. Would highly recommend with such beautiful views of the minster it's an ideal location.

"Another great stay at the Dean Court Hotel"

5
Andy S, Liverpool, United Kingdom 10/03/2020

As all the other reviews say, the location of this hotel can't be beaten, being literally across the road from the Minster. The staff are all very friendly and helpful, with excellent service provided in the dining room. The room was really comfortable and clean, with all the amenities you would expect. This was our second stay at this hotel and I'm certain we will be back again.

"wedding anniversary weekend"

5
User 10/03/2020

Hi Myself and my husband stayed at the Dean Court for our 32nd Wedding Anniversary. We checked in on the Friday at 2pm and from the moment you arrive all the staff make you feel very special. We stayed in the Langley Suite which we have stayed in before and the room is beautiful and the view is amazing. York is such a beautiful City and the Dean Court Hotel exceptional. We will return in the not so distant future. Oh and I must say the breakfasts are amazing and the breakfast staff very very friendly

"Very Good"

4
skiathos2000, greek walker 10/03/2020

Great location opposite the Minster and within comfortable walking distance of all main city attractions . Staff were professional attentive and friendly . Breakfast was excellent with a good and varied choice , and with good service . Room was very good . We will return .

"5 stars, with one caveat"

5
Howard B, New Jersey 29/02/2020

Didn't know whether to give 4 stars with an explanation or 5 stars with a warning; decided on the latter. The warning: A few rooms do not have access to the lift. I have trouble with stairs and the walk up to the third floor was difficult. Back to the review. This is a very old building enclosing a very modern hotel. Quite pleasantly surprised about the place. First, it's yards away from the York Minster and the Tourist Information Centre. If you plan to visit the National Railway Museum, the road train to/from the museum stops on the corner. Tons of shops and restaurants within a 10-minute walk. The room was clean and had a refrigerator, safe, iron, umbrella, hairdryer, hot towel rack, and upmarket soaps and lotions. There were even Q-Tips and cotton balls. The staff were great and I can say without reservation (!) that you should give the Dean Court a serious look.

Steve Bailey, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Howard B Thank you for taking the time to write a review and I am pleased to hear that you had an enjoyable stay with us. As you rightly said we do have a few rooms without lift access, due mainly to the age of the building and the fact it used to be 3 separate dwellings. Of the 40 bedrooms we have 4 are not accessible via a lift, 3 are on the ground floor, 10 rooms are accessed via a small lift and the remaining 23 rooms are accessed through the main central lift, we always encourage our guests to contact the hotel for any questions or concerns in advance of their stay and if you do make it back over the pond anytime soon be sure to give us a call and we can ensure we allocate you a room with lift access. Kind regards Steve Bailey Acting General Manager

"Birthday weekend"

5
alisonh786, Nottingham, United Kingdom 24/02/2020

A beautiful hotel which couldn't be more conveniently placed with beautiful views. Service is excellent. If you are willing to pay a little extra then this is definitely the hotel for you. I would definitely recommend this hotel.

Steve Bailey, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear alisonh786 Thank you very much for your five star review, we are delighted to read that you had an enjoyable stay with us and that you would recommend us to others. We hope to welcome you back again soon. Kind regards Steve Bailey

"Beautiful"

5
seb475, Huddersfield, United Kingdom 16/02/2020

From check in the staff at this hotel have got to be the friendliest staff I have come across. Upon check in our car was swiftly taken to their private garage our receptionist went out of her way to show us our room and was very pleasant. Our room was lovely and clean with everything we needed. Breakfast outstanding will definitely be back

DeanCourtHotel, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear seb475 Thank you for taking the time to review your recent stay with us and how nice to hear that our staff are the friendliest you have come across. With all the other elements of the stay ticking the boxes such as cleanliness, lovely room, valet parking and an outstanding breakfast we hope to welcome you back again soon to the Dean Court Hotel. Kind regards Steve Bailey Acting General Manager

"Very nice staff lovely view room overpriced"

4
990michelew, Leigh, United Kingdom 14/02/2020

Enjoyed staying at this hotel we stayed in the deluxe double the room was very nice although the bathroom needed updating and I was disappointed to find for £199 plus breakfast there was no iron or ironing board in the room as I hadn't ironed my clothes beforehand anticipating I could iron on arrival. Service was excellent though and the view of the Minster was nice and bed was very comfy and location was great too also the valet parking option made things a lot easier. That said next time we would stay at a cheaper hotel.

DeanCourtHotel, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 990michelew Thank you for writing a review after your recent visit to our hotel and of course we are pleased to hear that you enjoyed your stay with us. We have around half the rooms here in which we have an iron and ironing board permanently within the rooms and for the other rooms we have a stock of these items which we take to the rooms upon request, I am sorry that you were not aware of this. We have a variety of room sizes available within the hotel at various prices and all I would stay if you were to consider staying at this hotel then give us a call directly to talk about what we have to offer. Kind regards Steve Bailey Acting General Manager

"Excellent stay."

5
User 11/02/2020

Staff always helpful. Hotel clean and all rooms decorated to a high standard. Breakfast delicious, hot and delivered to the room at the time we requested. We stay at this hotel every year and will continue to do so.

DeanCourtHotel, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear bexboo75 Thank you for sharing your most recent experience and of course we are delighted to hear that you enjoyed your stay with us and indeed your previous stays, it is particularly rewarding when guests stay often with us as it suggests we are delivering a great experience consistently and of course it gives us the opportunity to get to know our guests better and develop friendships which is a great thing. We look forward to welcoming you back to the hotel on your next visit. Kind regards Steve Bailey Acting General Manager

"Fantastic staff"

5
Paul G, Carlisle, United Kingdom 09/02/2020

We have just had a great weekend at this hotel. The location is great and it is a lovely place to relax and enjoy York. The staff at this hotel are excellent, they are very friendly and go above and beyond to ensure you have everything you need. I can thoroughly recommend this hotel to anyone planning on staying in York.

DeanCourtHotel, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Paul G How fantastic to read you had a relaxing and enjoyable stay with us. We thank you for your kind comments regarding our staff and our hotel and for recommending us to future potential guests. We look forward to seeing you again in the future. Kind regards Steve Bailey Actin General Manager

"Mum's 70th Birthday made extra special"

5
Tracy W, Conisbrough, United Kingdom 05/02/2020

We went for the weekend with my parents as a gift to my Mum who was 70 on Christmas Day. I contacted the hotel before our stay and told them about my Mum's birthday and when we arrived they had left a birthday card and gift in their room. This was so nice of them and really touched my Mum. We ate in the restaurant on the Saturday and it was empty but I'm not sure why as the food was good. Quite rich but good. The breakfast was good too. The rooms are very warm however there is a fan in the room. Other than that though the rooms are lovely. In some ways not as plush as I expected for the price but it was spotless and cleaned each day and the location is perfect. From start to finish the staff couldn't do enough I cannot praise them enough. Thank you to everyone involved in making our stay so fabulous.

DeanCourtHotel, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Tracy W Thank you for taking the time to write a review after visiting the Dean Court Hotel and I hope your mum had a fantastic 70th birthday. I'm pleased to hear that you dined in our restaurant and enjoyed what we have to offer. Our staff are the real gems of this hotel and from your kind words it seems they made a good impression on you too. We are all thrilled you had a fabulous stay and we hope to welcome you back to the hotel again in the future. Kind regards Steve Bailey Acting General Manager

"Birthday break away"

5
goodwinr2001, Elland, United Kingdom 05/02/2020

Absolutly splendid service all round. From the Hotel City Cente location and secure valet car parking. This was a surprise birthday treat and the hotel entered into it with a room upgrade, hand written card and room gifts - all adding to the atmosphere. Recetion staff were great as was the guest service manager who seemed to oversee just about everything . A terrific stay.

DeanCourtHotel, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear goodwinr2001 Thank you for your kind words. We do love it when we have a surprise birthday here at the Dean Court Hotel and we are all pleased to hear that yours was an enjoyable one. We do try and offer a room upgrade wherever we can, particularly when our guests book directly at the Dean Court Hotel as you did and to hear this was a welcomed addition is again pleasing to hear. Above all, I am delighted to read that our staff were attentive and offered a great service. We hope to have the pleasure of welcoming you back to the hotel in the near future. Kind regards Steve Bailey Acting General Manager

"Visit to York"

5
Dalepolperro, Looe 03/02/2020

We wanted to be near York Minster and fairly central. The hotel was very well located and met our expectations. Food was good, staff were very friendly and helpful. Our bedroom was spacious and comfortable and we slept well.

DeanCourtHotel, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Dalepolperro Thank you for taking the time to review your recent stay with us at the Dean Court Hotel, we are all delighted to hear you had an enjoyable stay with us and indeed a great time in York. We hope to have the opportunity to welcome you back to the hotel in the future for another great stay in this fantastic city. kind regards Steve Bailey Acting General Manager

"Lovely hotel."

5
Sheelagh S, Edinburgh, United Kingdom 26/01/2020

Location is perfect. Right next to Minster. Stayed one night. Meeting up with a friend and so we booked 2 single rooms. Double beds in each. Lovely bathrooms with shower over bath. Great toiletries. Tea coffee biscuits and hot chocolate in room. Hotel is spotless. Residents bar open late. Derek very helpful. Will definitely stay again next time in York.

DeanCourtHotel, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Sheelagh S, Thank you for your five star review, we really appreciate your comments. I am pleased to read that you enjoyed rooms 33 and 35, they are Cosy Doubles. These rooms are a great option for travelers than need more than a Single room, as they are larger and have double beds, and the cost difference is not too much. I will pass your kind comments to our night porter Derek, that will make his day. We look forward to seeing you again on your next visit to York. Kind regards, Federico Martinez. Guest Care Manager.

"Lovely welcoming hotel."

5
Caroline L, Leeds, United Kingdom 25/01/2020

Lovely hotel, excellent staff, made to feel very welcome. Beautiful refurbished en suite room. Food in lounge and restaurant freshly prepared and high quality. Staff welcomed non staying guests whom I invited to join me for dinner. Lovely to be able to leave the car in secure Hotel park and walk freely in and out of central York.

DeanCourtHotel, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Caroline L, Thank you for taking the time to review your stay with us, we really appreciate it. I am so glad to read that you enjoyed your newly refurbished room, our food and valet parking service. Everyone is welcome to eat in our restaurant, whether they are staying with us or not. We look forward to welcoming you on your next visit to York. Kind regards, Federico Martinez. Guest Care Manager.

"Dean's Court Hotel"

5
ppickering2, Derby, United Kingdom 22/01/2020

If you want an hotel in the centre of York you will not find a better one. Excellent service excellent staff From the minute you arrive at the hotel the staff can't do enough for you If you don't feel like going out for your evening meal the food in the hotel is excellent

DeanCourtHotel, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear ppickering2 Thank you for your five star review, We are delighted to read that you had a great stay with us and found our staff and our service to be excellent. I'm also pleased to hear you tried our restaurant in the evening and again found this to be excellent. We hope to welcome you back to the hotel again soon. kind regards Steve Bailey Acting General Manager

"Great Location, that is it!"

1
greenrlb, London, United Kingdom 15/01/2020

You can't park, have 5 mins outside, then you have to move your car or valet park £20.00 a day! Room we had was that small, not big enough for 2 x adults, awful value for the room prices. Disappointing all in all. Not Again!!! They are not interested.

DeanCourtHotel, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear greenrlb I am sorry to read that you did not enjoy your stay with us and didn't feel that our hotel offers good value. We do have a variety of room sizes and I am just sorry that you did not find your choice of room adequate in size. There are parking restrictions in place outside the hotel due to our location and proximity to the Minster but we, like many of our guests feel that we offer a great service with our valet parking and that our pricing is fair. I appreciate you may not want to visit us again but to avoid future disappointment at hotels that you might want to stay in, I would advise to call the hotel before booking and speak with their team about the facilities and services they offer to see if this matches your expectations. Kind regards Steve Bailey Acting General Manager

"Christmas present from each other"

4
Janice O, Essex, United Kingdom 13/01/2020

We had a lovely weekend in York the place is amazing, loved walking down the cobble street and the little shops. The hotel staff was all very friendly and helpful. Our room was one of the suits the veiw of the westminster was great, waking to the church bells charming was a great experience dont wake up too that every morning. Look forward to my next visit cant wait to come back.

DeanCourtHotel, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Janice O Thank you for sharing your thoughts after your recent visit. The city of York is one of the most beautiful in the UK and I am happy to hear that our staff and our ideally located hotel contributed to the overall enjoyment of your visit. We hope to welcome you back to the hotel on your next visit to York. Kind regards Steve Bailey Acting General Manager

"Birthday celebration stay"

5
Dolphin10, England 13/01/2020

What a lovely hotel this is, we were recommended by friends and also after reading reviews on TA. We're so glad we chose The Dean Court Hotel for a special birthday trip to York. We were so very well looked after and everything you could want is taken care of, swift check in, car whisked away to the valet car park service and then off to the beautiful room which had been decorated with a birthday banner and balloon as well as a card and gifts from the hotel and they had very kindly upgraded us too - a wonderful surprise so thank you!! Comfortable room with lovely bed, comfy pillows and great bathroom all toiletries provided. Mini fridge in-room stocked with mineral water which was very welcome. Breakfast is very good and varied and there are different areas to sit and relax near the bar as well. We had a great time and thank you to the team for looking after us.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Dolphin10 Thank you for taking the time to share your thoughts after your recent stay and a very happy birthday from all the team. I am of course delighted to read that you had a great stay with us on such a special occasion and that the staff and the hotel made such a good impression on you. We hope to welcome you back to the hotel in the future. Kind regards Steve Bailey Acting General Manager

"Beautiful hotel and lovely staff"

5
User 08/01/2020

Beautiful hotel and lovely staff, food was excellent we will be back! The hotel staff went out of their way for us and even looked after our cases after check out so we could explore even more. The food in the restaurant was excellent

Steve B, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear meganrees2708, Thank you for your nice review, we really appreciate it. I am glad that you enjoyed your stay with us, and specially aspects such as our friendly staff, luggage storage, and our restaurant. We do encourage our guests to store their luggage with us whenever they need to. Even if you arrive way before check-in time, or if you just want to spend more time in York after check-out, you are more than welcome to store your luggage with us, and we will keep it safe in our dedicated luggage storage room. We look forward to seeing you again on your next visit to York. Kind regards, Federico Martinez. Guest Care Manager.

"York City"

5
Waqar_13, Chorley, United Kingdom 07/01/2020

We stayed at the Dean Court Hotel as we were attending a meeting. our stay was relaxed thanks to the help of the staff. They ordered a taxi when we needed it and pointed us with the help of a map to the place we were to attend. it is centrally located with clean room and a good restaurant service. Valet parking is excellent. the staff are very kind and helpful. I would stay here next ti e we have to attend a meeting in York.

Steve B, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Waqar_13, Thank you very much for your kind comments. Our staff is definitely what makes the hotel shine the most. We are lucky to count with so many caring, friendly and helpful staff members. Also, the fact that we are a relatively small hotel with 40 bedrooms means that we have the chance to spend more time caring about each individual guest. We look forward to welcoming you again on your next visit to York. Kind regards, Federico Martinez. Guest Care Manager.

"Lovely romantic meal overlooking the Minster"

5
livm9715, York, United Kingdom 06/01/2020

My boyfriend and I had a superb 3 course set menu meal here, with the most spectacular views overlooking the Minster. Our waitress was very friendly and provided speedy service and we couldn't fault the food.

Steve B, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear livmaude, Thank you for taking the time to leave some nice comments about your dinning experience with us. I am pleased that you enjoyed the food, the service given by our waitress and the astonishing views from your table. If you are looking for a romantic meal, our restaurant has definitely got one of the best views and relaxed environment to enjoy while having a meal with your lover. We look forward to seeing you again in the near future, Kind regards, Federico Martinez. Guest Care Manager.

"Another great stay "

5
RobGa514, Stockton-on-Tees, United Kingdom 04/01/2020

Another great stay at the Dean court hotel From swift check in, bags took to the room We opted for the cosy room this time and to be honest size wise it was perfect, over looking the cathedral .... only the bells woke us the next day lol We never used the breakfast as we had to get home pretty sharp Will use again and again

Steve B, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear RobGa514, Thank you very much for leaving us a review on TripAdvisor. It is pleasant to read that you had another comfortable stay with us, and that you enjoyed room 63, our Cosy double room overlooking at York Minster. I agree that our check-in couldn't be any easier and stress free, no matter what time you arrive, there will always be staff at the front desk happy to assist, by storing your luggage or parking your car. I encourage you to try our breakfast on your next visit, you won't be disappointed. We look forward to welcoming you on your next visit to York, Kind regards, Federico Martinez. Guest Care Manager.

"Dean Court Hotel"

5
User 03/01/2020

Had 2 excellent stays at this hotel with amazing views of York Minster. Would highly recommend this hotel for anyone visiting York. Location is amazing, staff are extremely friendly and rooms excellent.

Steve B, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Kairlie, Thank you for nice comments about your previous stay with us. I am very pleased to read that you enjoyed your previous two stays in our hotel, let's hope for another two pleasant stays with us in the near future! Kind regards, Federico Martinez. Guest Care Manager.

"Perfect location"

5
Hansontripad2118, Pudsey 02/01/2020

Perfect location for a one night stay, right next to York Minster and only yards from the narrow streets including The Shambles. The standard double room was more than adequate and very clean with an equally large bathroom and powerful shower. The road side bedroom did have an amount of noise from outside early morning so maybe not perfect for anyone hoping to have a lie in. All staff were friendly and polite the only slight issue was a long delay for the cooked breakfast and it was overcooked when it arrived. The valet parking is well organised and quite reasonable compared to general parking in York.

"A superb hotel and location to see in the New Year in"

5
johnJoGriff, Crewe, United Kingdom 02/01/2020

My wife and I have visited York on lots of occasions but this was the first time staying at the Dean Court. We were not disappointed and we will be returning! The hotel's location can't be beaten; being a stone's throw from the York Minster was perfect. The hotel is a grand as it looks and the staff are fantastic. Another huge benefit is the hotel parking, £20 will give you secure parking from the moment you arrive up until 11pm (I think) the next day, even after you've checked out. Anyone who has parked their car in York will know what great value that is. In brief: Pro's…. • Fantastic hotel • Amazing location to explore York, especially on NYE • Great staff • Reasonably priced drinks at the hotel bar Cons….. • We didn't experience any, everything was fantastic!

"Great hotel "

5
DKandtheMadDog, Chorley, United Kingdom 30/12/2019

Really nice hotel, very friendly staff & excellent location. Stayed here with a friend & we had a lovely room with lots of character. Right opposite the Minster & all the main tourist attractions are nearby. Would definitely recommend.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear DKandtheMadDog Thank you for your five star review following on from your recent stay here. We are all pleased to read your comments and your kind words and we hope to welcome you back to the Dean Court Hotel in the future. Kind regards Steve Bailey Interim General Manager

"Superb food and great service"

5
ChrisReadingUK, Marlow, United Kingdom 29/12/2019

Our first time in York and were delighted with our choice of hotel. It is located directly across the road from York Minster and is very close to lovely independent shops, bars and restaurants. We extended the 3 day Christmas package to add a 4th night and dined at the hotel 3 days out of 4. The food was consistently superb ! The staff were very friendly and very helpful throughout and always went the extra mile to make sure that all the residents had a great time. The only minor ‘disappointment' was that some of the public areas need updating, especially the carpets which are very ‘tired'. But overall, our experience at this hotel was superb !

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear ChrisReadingUK Thank you for reviewing your 3 day package experience. I have said to the staff just how well the food and the service has been received from our 71 guests that joined us over the 3 day period and comments such as yours help us to let the staff know how well they have done and where we can improve in the future. Your comments regarding the carpets are fair, I accept that some of them do need changing and will be arranging this in the new year. We hope to welcome you back to hotel again in the future and all of the staff here wish you a happy and prosperous new year Kind regards Steve Bailey Interim General Manager

"Brilliant Christmas Stay"

5
John L, Bedlington, United Kingdom 29/12/2019

From the moment we arrived we were made most welcome. The hotel is spotless,the menus well planned, and the food is excellent. The valet parking system,(essential), works well.The central location opposite the Minster is ideal.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear John L Thank you for your five star review, We are all pleased to read your comments and to hear that you had an enjoyable stay with us. We hope to welcome you back again soon. All the best for 2020 Kind regards Steve Bailey Interim General Manager

"Christmas Perfect "

5
j g, Atlanta 27/12/2019

We googled for the best city to spend Christmas in the UK and York was the choice. Then British friends in the US recommended Dean Court, so we booked our week in York, that included their Christmas all inclusive package First reception and staff; friendly, caring and accommodating. Our room was super clean, quiet and cozy. Our bathroom modern, well appointed, and the ever appreciated hot shower, modern convenances. The view of York Minster made it perfect. One special note was our daily housekeeping; the Ritz couldn't do it better. Food: outstanding food, presentation, flavors, choice: the chef and staff were fabulous. Breakfast, champaign, dinners, buffets were tops! The very best Our package included not only our meals, but also tickets to the York Pantomime; how much fun! An incredible week, in one of Britain's most enjoyable cities! The staff at Dean Court made it fabulous, thank you!

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear j g Thank you for taking the time to review your 3 day Christmas package and I am so pleased to hear that you had an enjoyable stay with us and indeed a great time in York. Most of our guests checked out today and the response was fantastic, it was nice to see new friendships being formed and old ones revisited. I was fortunate enough to be working over these three days and so I sampled some of the food that our chefs prepared and I couldn't I agree more with your comments. Our staff are incredible here and I am a very proud manager to see so many positive comments for all their hard work and their general attitude in helping our guests relax and enjoy their stay. We wish you a safe journey back home to the states and a very happy and prosperous new year. Kind regards Steve Bailey Interim General Manager

"Pre Christmas 2 night stay"

5
Ordfamily, Redcar, United Kingdom 25/12/2019

The room, although compact was comfortable and had everything we needed. Each member of staff that we had dealings with was professional and friendly. We were particularly impressed by the porters and valets who always had a cheery smile despite a heavy workload. We thought that the £20 per day parking fare was reasonable as it made the journey to the hotel hassle free with the valet service. Parking in York is always fairly expensive anyway. Breakfast was delicious with multiple choices and excellent service. Restaurant and bar prices are very competitive and the food excellent quality. The position of the hotel was also excellent. We had lovely views of York Minster during breakfast and the Shambles and shopping/tourist areas were all just a few minutes walk away. We loved our 2 night stay and will definitely be back. Thank you to each and every one of you.

"Pre-Christmas trip"

5
986alif, Nottingham, United Kingdom 23/12/2019

Lovely hotel, staff were very welcoming on arrival. They were happy to store bags and also took care of the car (fee of £20). The room was large and very comfortable and even though it was on the front of the hotel, it was very quiet. Derek, the night porter was incredibly helpful and kind and put up with our late requests for drinks - even bought us mince pies and biscuits! The beds were very comfortable and the breakfast was fantastic - we didn't need much for lunch. Will certainly be back - the location is absolutely perfect too.

Steve B, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 986alif, Thank you for reviewing your experience with us, we really appreciate it. I am glad to read that you had a pleasant stay with us. Derek is one of our two friendly and helpful night porters, he has been working with us for a good number of years. I will pass your nice comments to him and I am sure he will be proud when he reads them. We look forward to having you with us again on your next visit to York. Kind regards, Federico Martinez. Guest Care Manager.

"Excellent location but overpriced and terrible breakfast"

2
User 23/12/2019

Disappointing stay. Room with only a roof window (we paid a deluxe supposed to have views?!), which was leaking due to condensation. The bed was big, the towels were fluffy. The air condition/heater is extremely loud (Sporadically blowing air in the room) The breakfast was horrendous. Coffee was brown hot water, no taste at all. Despite asking for a replacement, I was offered the same kind of “beverage”. The buffet is ridiculously small in variety. The scrambled eggs were out of a packet. Sad. Should you decide to stay there for the location, consider how much you are paying for the location and breakfast outside the hotel (better quality and value nearby).

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear milhoman I know I have responded already to you through medallia which is our Best Western internal review system and as I said on that reply I am very sorry to hear that there were a couple of aspects during your stay that fell below your expectations. We have 7 deluxe rooms, 6 of which do have front facing views and then we have the room in which you stayed in, although this doesnt offer the view that the others do the fact that it is a spacious quiet room at the rear of the building and has an air conditioning unit makes it a favourite of a lot of our customers but I appreciate people have different tastes I am just sorry that you were not happy with this room and the air conditioning unit. Evidently you did not enjoy your breakfast and again for this I can only apologise. Our scrambled eggs are certainly not out of a packet and the buffet on offer is only a small part of the breakfast we provide as we have a full menu available which is cooked to order. Many others have testified on here previously that our breakfast is of a great standard and I'm not sure as to why your experience didnt match theirs but for falling short I am sorry. despite the negative comments I do appreciate you giving your time to offer us feedback. kind regards Steve Bailey Interim General Manager

"Great hotel in great location"

5
Gareth497, Southwold, United Kingdom 21/12/2019

The location is perfect, being a mere stones throw from the Minster, with Restaurants and shops only a short level stroll away. Because of the Hotels wonderful position they use off site car parking in their own secure car park. It is whisked away after you have been assisted with the unloading, then when you need it again, given 10 or 15 mins notice, you car magically appears at the front of the hotel. We had stayed in room 22 before (one of their Deluxe rooms), as it was our 40th wedding anniversary & we asked very nicely it was our again! Upon arrival we found that it had recently been refurbished, so making it even nicer. As expected for a Deluxe room it is very well equipped, it was nice to find USB sockets on the bedside clock, a small but usable fridge (fresh milk available on request), even an umbrella! As the Dean Court is a listed building so cannot install fixed air-con units in the rooms there are 2 fans and a portable air conditioning unit which should really make the room more comfortable in warmer weather. With the heating in the hotel being so efficient, even in December we were too hot in bed, so they happily changed the continental quilt for a summer weight one. Wonderful. The hot water pressure was good so that it did not take long to draw a bath. You even get a free small rubber travelling duck to take on your next adventure! There was even a small Christmas Tree. A small niggle I know, but did the bathrobes shrink in the wash? The ones we had would have done well to fit a petite size zero supermodel let alone a small man. Breakfast was very good. As well as a decent Continental choice, there were a wide range of cooked to order options (full English, Eggs Royal, smoked Salmon & scrambled eggs, smoked Haddock, Kedgeree etc). I really like a good Eggs Benedict and was not disappointed. Portion sizes were good and overall the food quality was great.- If you do not have the biggest of appetites then they happily did a ‘half sized portion' of Eggs Benedict. My only comment is that the toast was not very exciting, standard Supermarket brown sliced bread does not match the quality of the other breakfast offerings. We did have a good friendly chat with Simon, the general manger, who came over to wish us happy Anniversary whilst we were enjoying Afternoon Tea. All the staff are extremely friendly and willing to go that extra miles for their guests. After trying several hotels in York, we know that this is the one for us! So, would we go back again? -Yes definitely!

"Dean Court York"

5
User 20/12/2019

The hotel is sited perfectly for a stay in the heart of York. The staff make you feel right a home and are very freidly but not over burdening. The food is perfect and the dinning room has a nice vistor looking out over the Cathederal. The rooms are well maintained, well decotated and extreamly clean. Well worth a stay or two. We have stayed there before and will return with hesitation.

"70th Birthday celebrations "

4
V2239LFsues, Lutterworth, United Kingdom 20/12/2019

Thanks so much to the staff. Wonderful welcome from Reception and helpful Porters taking our luggage and car.Room and bathroom clean and comfortable. Birthday card and sweets left for me. Beautiful table looking directly at the lit up Minster for evening meal. Enjoyable food and service. Unfortunately the next day I had a serious fall in York and had 10 hours in A&E. We arrived back at gone midnight and the night porter was so very helpful. Will return again and try to enjoy all our break next time. The one criticism I have is there is only fruit salad at breakfast where are oranges and grapefruit ? also the orange juice was awful and not cold. Perhaps this could be improved. However the cooked breakfast was lovely Thanks to all for a memorable stay.

"Visited many times standards always high"

5
alan h, Baildon, United Kingdom 20/12/2019

An American in one of York's many hostelries once said to me there is no better place to be at Christmas then york the same could been said of this hotel. It has without doubt the best location in york . the room we had was very comfortable with all the facilities expected kettle tea coffee etc it had good double glazing we slept very well.the staff are excellent from the chap who took our bags to room , reception , and the breakfast staff they could not do enough for you .the hot breakfast was excellent cooked to order and there was a good cold food offering all this with valet parking we shall be returning are i would recommend

"Excellent Hotel in a Fabulous Location"

5
gebradbury, Halifax, United Kingdom 19/12/2019

What a wonderful hotel, from arriving to leaving. Valet parking is efficient, friendly and takes the stress out of parking in a small town. We were attending a carol concert and the location was right outside the minster. Couldn't be better. Close to shapes and markets and all of Yorks best bits. Close to the station for those coming by rail. Staff are brilliant and the rooms are sumptuous. We will definitely be back.

"Lovely stay"

5
R1131YCdebbiem, Sheffield, United Kingdom 13/12/2019

We've just returned from an overnight stay and have really enjoyed the hotel It was clean and beautifully decorated for Christmas Our room was excellent with everything we needed The breakfast was delicious but the best thing about the hotel is the staff The reception is the friendliest we have ever visited The staff can't do enough for you Our favourite was Leah as she sorted out our next stay and even took us to a room to show us before booking it. Thanks to all of you for looking after us with a smile See you next year

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear R1131YCdebbiem Thank you for taking the time to write a review after visiting the Dean Court Hotel, I'm so pleased to hear that your stay was so enjoyable and the room had everything you needed. It took a fair old while to put up the Christmas decorations, so Lesley,her daughter and the team will be thrilled to hear your positive comments. Our staff are renowned here for their fantastic customer service and that is the great thing about dealing directly with the hotel in which you want to stay, the staff know their building inside out and for a building which is as unique as ours that knowledge is invaluable. The staff at the Dean Court Hotel, just as Leah was are always on hand to offer their help for the benefit of our guests and we all look forward to welcoming you back again next year. Kind regards Steve Bailey Interim General Manager

"Lovely first visit to York"

5
nickcel50, Croydon, United Kingdom 12/12/2019

I was a little apprehensive to find my husband had booked a “cosy double” . The room was on the small side but had everything we needed . It was at the back of the hotel and overlooked neighbouring gardens but it was very quiet. We weren't bothered about a view as we didn't spend long in the room. The bathroom had a powerful shower , large fluffy towels and good toiletries. We only ate breakfast at the hotel . The staff in the restaurant were efficient and friendly . There was plenty of choice and I liked that the hot choices were cooked to order. Check out was efficient . A taxi was booked for us to return to the station. We would definitely stay here again . We enjoyed York , so much to see and do.

"Excellent staff and a great location"

5
Rugbymetalman, Derby, United Kingdom 11/12/2019

My wife and I stayed here for one night on 10th December. We arrived in York Railway station and walked to the hotel, the walk was less than10 minutes. We arrived at the hotel just before 11am, check in is 2pm. we left our bags at the hotel reception and completed the paperwork part of checking in and went off into the city. returning later that afternoon we simply collected our room keys and our bags had been put in our room. The reception staff were brilliant and doing this for us allowed us to get straight into the city and make the most of our 24hrs. we had a superior room, it was large, very comfortable and faced out onto York Minster The hotel is in a perfect location, putting everything within walking distance and their full Yorkshire breakfast is great. We thoroughly enjoyed our stay at this hotel and all the staff are brilliant. When I return to York I will be staying here again

"Lovely visit"

4
BelindaH693, Stockport, United Kingdom 01/12/2019

What a lovely hotel in such a fab location. Staff here are wonderful nothing is too much trouble, from reception to serving at your table . Stayed for two nights in a standard double. The room was comfortable and suited the age of the building, the bathroom spotless. The carpets in communal areas are in def need of replacement. Excellent location central for everything and views of York minster eating your breakfast.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear BelindaH693 Thank you for writing a review after your recent visit to our hotel, we are planning to replace some of the carpets after the winter period as you have rightly pointed out that some of them do need replacing. I want to also thank you for your kind words regarding our staff, we are so pleased to hear that you found your experience here an enjoyable one and we hope to welcome you back again in the future. Kind regards Steve Bailey Interim General Manager

"Comfortable, clean, convenient"

5
formbyfoodie, Edinburgh, United Kingdom 28/11/2019

Just a short 2-night stay for the switching-on of the Xmas lights, first visit and very impressed. Spacious, comfortable room with all the expected amenities. On the top floor, with a fine view toward the Minster, it can clearly get a bit hot up there in summer, as we had a mobile air conditioner to call upon, and desk fans. Better to have these available than have to call for them. However, this was winter time, they weren't needed, and the heating was doing its job just fine. Everything was very clean and tidy, and whilst some of the public areas bear the signs of many years' worth of bumps from luggage trolleys and such, and there's a few creaky floorboards in the corridors, it lends a nicely-used character to the place. With the age of the building, it's not all square rooms and straight corridors, such as you would find in a new-build hotel, and this I find appealing. We had a spacious, spotless bathroom with piping hot water in both basin and shower (the room info booklet mentions recent upgrade to the hotel hot water system, and that certainly seems to have paid off - top marks there), and clear, cold, fresh water from the cold tap; something that other hotels in York and elsewhere seem to struggle with. Again, top marks for this. Can't fault the place for convenience. A few minutes walk from the station, Minster on the doorstep, slap bang in the centre of everything. Good job, Dean Court. Give yourselves a pat on the back.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear formbyfoodie Thank you for taking the time to write a review following on from your recent visit to the Dean Court Hotel. It is fantastic to read that you had an enjoyable stay with us, our rooms as you say are all individual shapes and sizes and I agree that by our rooms being laid out in this way it offers the hotel a certain charm. Our building due to its age presents some challenges and it is difficult to gauge the ideal temperature for each guest but we do have mobile air conditioner units and heaters should our guests need them as well as our fans and our heating in the room and of course the staff are always on hand to help with any guests requests. I hope that your first visit will be one of many and if so we look forward to welcoming you back to the hotel in the future. kind regards Steve Bailey Interim General Manager

"Good hotel, even better location."

4
User 23/11/2019

We have returned from a 1 night stay at Dean Court. This is a really nice hotel and the location is fantastic, right in the centre of York and facing York Minster. It wasn't without fault though which I will cover in my review. The room was nice. Not the biggest for the type of hotel but it was clean and the decoration was nice. We didn't spend a lot of time in the room but no real issues with the quality. It was my wife's birthday and the hotel left her some sweets and a card which was a really nice touch. We didn't eat in the hotel so can't really comment on the restaurant. The bar area was nice enough although quite small from what I saw. The location of this hotel is great. It was a 10 minute walk from the train station and York centre is literally on your doorstep. We did has 2 issues at the hotel. Firstly, the temperature in the room was a problem. It was far too hot at night, to the extent that I couldn't sleep and had to open the window during the night which then meant we had to put up with the noise from outside. The second which also disrupted our sleep was there was a strange clicking noise coming from the corner of the room. It sounded like heating pipes cooling down but was constant - very frustrating. All in all though a nice hotel in a great location.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Scottydog09 Thank you for taking the time to review your recent stay with us and I am pleased to hear for the most part that you had a good stay. I'm unable to match your booking name with with your Tripadvisor name and if you would be so kind as to email me so I can investigate further. steve.bailey@deancourt-york.co.uk I do know that this building can get warm even in winter time and the problem we have is that for one guest the room may not be warm enough and for another the room maybe too hot but this alongside the clicking noise you have reported sounds something similar to which another guest reported and it would help me to know which room this was so I can attend to the issue. We do have portable air conditioning units available which help us cool the rooms in summer time and this would have acted as a quick fix but I would still be curious to find out which room this was as putting an air conditioning unit in there if the heating itself is causing an issue would not be the best long term solution. I am pleased that you found our great location useful and that in general you had a good stay with us for your wife's birthday, I am just sorry for the inconveniences you experienced. We do hope to have the opportunity to welcome you back and if so please be sure to contact us directly at the hotel. Kind regards Steve Bailey Interim General Manager

"Graduation trip with family"

5
gillgull, Melton Mowbray, United Kingdom 20/11/2019

The staff were excellent friendly and helpful at all times the rooms were clean well equipped and comfortable excellent check in and check out and valet service included excellent location and we would definitely recommend this hotel to anyone who wants a prime location to stay whilst visiting York

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear gillgull Thank you for choosing to stay at the Dean Court Hotel and for recommending us to future potential guests, there has been a great buzz about the hotel these past few days whilst the graduation is taking place with a lot of proud parents enjoying the occasion in our ideal location and comfortable surroundings. We hope to welcome you back in the future for another memorable stay. Kind regards Steve Bailey Interim General Manager

"Amazing hotel"

5
jameshLiverpool, liverpool 20/11/2019

Forth visit to hotel and never dissapointed from location by york minster to staff breakfast stunnig rooms and always made to feel welcome nothing is too much trouble from dropping car to valet service totally relaxing stay we wiil be back again do not hesitate to book best in york

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear jameshLiverpool Thank you so much for your kind words. I hope as this is your 4th visit you have been collecting the ducks we leave for our guests in the bathrooms as you only need one more to complete the set. Most importantly we are of course delighted to hear that everything we have to offer is everything you are looking for and a warm welcome awaits you on your fifth visit. Kind regards Steve Bailey Interim General Manager

"Excellent "

5
User 18/11/2019

Went to this place for 3 years and still excellent back again next year never fails to welcome you and meals second to none service great in centre of york also staff can't do enough for you so courteous and nothing too much trouble see you again next year

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Dean B Thank you for reviewing your most recent visit and indeed for choosing to stay at the Dean Court again, it is fantastic to read that you had another enjoyable stay with us and perhaps more pleasing for me to hear is that it is consistently the case when you visit. We look forward to welcoming you back to the hotel next time. Kind regards Steve Bailey Interim General Manager

"Great Hotel in a perfect spot"

5
Martinw034, Chorley, United Kingdom 17/11/2019

We've just returned from a 2 night stay at this lovely, well run hotel and can highly recommend it as a base to explore York. It's at least 5 years since we last stayed here and the whole building seems to have been very tastefully refurbished; rooms are attractive and offer effective triple glazing that keeps out traffic noise, there are smart modern bathrooms and quality fittings. We found the staff friendly approachable and keen to provide memorable service, top marks to Elliot who came out to meet us when the road was closed and parked the car then helped us carry the luggage to our room. I've seen some negative comments about parking costs but given you can leave your car in their secure car park up to 10pm on the day of departure and the hotel offers valet parking that seems value to money to me. A great place to stay and right in the centre of the city opposite the magnificent York Minster, highly recommended.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Martinw034 I am pleased to hear that you enjoyed your stay at our hotel. We still have more refurbishments which we need to attend to but I dare say in the last five years the hotel has seen a lot of changes with refurbishments. I think you hit the nail on the head with the parking, we know in comparison to other city centre hotels we offer great value and flexibility with our parking but I imagine to some it may appear a little steep, the addition of our friendly and approachable staff such as Elliott who was on hand on the day of your arrival also adds to the value of our valet parking service. Thank you for your kind words and recommendations and we hope to see you again in the future. Kind regards Steve Bailey Interim General Manager.

"Lovely Hotel"

5
Tricia2013, Nottingham, United Kingdom 13/11/2019

We visited the Dean Court for a couple of days for my partners birthday. They had put a birthday card and sweeties in the room when we arrived, it was a very nice touch and much appreciated The room was fab we had a lovely view of the minster, breakfast was excellent lots to choose from The location of the Dean Court is so close to everything, we will definitely be visiting the Dean Court again Thank you

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Tricia2013 Thank you for taking the time to write a review after your recent visit to our hotel and we all hope that you and your partner had a fantastic time with the birthday celebrations. We are of course delighted to read you enjoyed what we are able to offer here and we hope to see you both again soon. Kind regards Steve Bailey Interim General Manager

"Great location, nice rooms and friendly staff"

5
KellyBon01, Adelaide, Australia 11/11/2019

We thoroughly enjoyed our stay at Dean Court. The hotel is brilliantly located, just a few minutes and you are visiting the stunning York Minster. The rooms are modern, clean and very comfortable. The little bar area is a lovely space to rest after a busy day walking the historic streets of York. We loved it and would stay again if visiting York.

"Wonderful location, clean and friendly"

4
Copycop, New York City, New York 11/11/2019

The location of this hotel is very good - 10 minute walk from the train station and right next to the Minster and lots of restaurants and shopping. We were upgraded to a larger room which was really nice to have some space to spread out. Bathroom was nice and really large. While the room is clean and comfortable some of the furnishings are pretty beat up like the small sofa that was in our room so don't expect perfection or anything too fancy and you will not be disappointed upon arrival. . Everything is provided for you from umbrellas and robes to cookies and tea in the room. The staff is helpful. Our room was in the back of the hotel so no view but also no street noise.

"Great location across the street from the Minster"

5
Jim P, Bloomingdale, Illinois 10/11/2019

We had a large comfortable room with a queen bed, desk and side chairs and mini fridge. It had a modern bathroom had a tub and shower. The staff was extremely helpful. They guided us to a laundry that would do our laundry and deliver it back to the hotel. We would stay here again if we're back in the area.

Steve B, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jim, Thank you for your nice review, we appreciate your feedback. I am glad to read that you had a comfortable stay and enjoyed aspects such as our helpful staff, modern bathroom and large comfy room. We look forward to welcoming you to our hotel again in the near future, Kind regards, Federico Martinez. Guestcare Manager.

"Perfect location"

5
159robb, Droitwich, United Kingdom 10/11/2019

Perfect location. Parking is an issue in central York but here they take your car away to their own car park, no hassle. Good sized rooms. Very helpful staff. Have stayed in several places in York over the years but from now on this is the one for us.

Steve B, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear "159robb", Thank you for taking the time to review your previous stay with us, we truly appreciate your comments. It is great to read that you enjoyed your stay with us. We want our guests to have a hassle-free and comfortable stay, and our valet parking service really do contributes to it, specially for guests that have never driven to York before. As we have now become your new first choice for accommodation in York, I guess that we will be seeing you quite often in the near future. We look forward to seeing you again. Kind regards, Federico Martinez. Guestcare Manager.

"Excellent Hotel"

5
carol s, Doncaster, United Kingdom 08/11/2019

Stayed here with my Husband and Mum, we all thought the Hotel was excellent, lovely room, great breakfast and the staff are very helpful and pleasant. The car parking service is really good value at £20 and you can leave your car until 10pm the next day while reception look after your bags. Also it is in a great location for bars restaurants and shops.

"A lovely hotel with great staff!"

4
User 05/11/2019

Me and my partner decided to visit York for Halloween and chose dean court. When we arrived it looked beautiful from the outside, was right in the centre and was right next to the minster.. Such beautiful surroundings. There were staff awaiting us who were super friendly, they took our bags right away, gave us a tour and helped us to our rooms. Our room was lovely, we had plenty space, lots of cute little extras such as bottled water, hot choc, hand cream, dressing gowns and toiletries (they smelt lovely) everything was super clean, decorated vefy modern and the bed was really comfy! We got in late the first night and hadn't eaten much but we were told, if you need anything just dial 0, we ordered room service and thought the food was really yummy. Breakfast was very tasty, you wait to be seated and help yourself to muffins, yogurt, fresh juices, cereals etc and the staff take your order for a cooked breakfast. The choices were great and the food was yummy. We really enjoyed our stay and the staff were very nice and helpful. We would definitely stay again and recommend anyone to stay :)

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Victoriavamps Thank you for taking the time to offer some feedback following on from your recent visit to our hotel. Your description of your stay is a good overview of what a guest can expect when they choose to stay with us and I am delighted to hear that you would recommend the Dean Court Hotel to others and we look forward to welcoming you back to the hotel in the future. Kind regards Steve Bailey Interim General Manager

"Lovely break"

4
mightywyn, Newcastle upon Tyne, United Kingdom 05/11/2019

Hotel great position next to minsterstaff lovely was my wife's 65th lovely touch hotel put birthday card and box of fudge nothing was a problem clean room would definitely stay there next time I am in York

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear mightywyn Thank you for sharing your recent experience with us, we are thrilled to hear that your wife's birthday was enjoyable and all that the hotel offers was well received. We look forward to your next visit. Kind regards Steve Bailey Interim General Manager

"Generally a lovely stay"

4
Andy C, Huddersfield, United Kingdom 04/11/2019

This was a short break for a birthday. The hotel really went out of their way in making us feel welcome. Waiting staff are a real credit and really care for the guests. The location is literally next to York minister so just the best. The only issue of looking for one was upon check in and departure the same staff member was not exactly welcoming, more just doing her job.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Andy C Thank you for taking the time to offer some feedback and I am pleased to hear that your stay was an enjoyable one and that you found almost all of the staff to be welcoming. I wouldn't say I could identify the staff member who checked you in and out as all of the staff here are welcoming and if they did not seem as hospitable as the other staff members then I am sorry, despite our reputation for being friendly there will be the odd time for a variety of reasons that a staff member is not their usual self and I would imagine that this was the case during your stay. Our location as you have said is among the best in York and thank you for choosing the Dean Court Hotel to celebrate your birthday. We hope to welcome you back soon. Kind regards Steve Bailey Interim General Manager

"The best 30th birthday party"

5
User 04/11/2019

I hosted my 30th birthday party at Dean Court and it was the most wonderful day. Everything from the food to the music was perfect. We had the run of the restaurant which was ideal for an afternoon of fizz and food with 40 guests. Special thanks to Beckie for organising the party with me - she made sure it went off without a hitch! Highly recommend Dean Court for any special celebrations.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Amy K Thank you for taking the time to share your comments after hosting your 30th birthday at the Dean Court Hotel, I am delighted to hear that you had an enjoyable day with us and after having seen a few videos I wish I had been there myself as it looked like a great party and the musicians were fantastic. I know you worked closely with Beckie throughout when arranging details and I will be sure to pass on your kind words to her, likewise our chefs will be pleased to hear that you enjoyed the food offerings. we appreciate you choosing us to be part of your special day and we look forward to seeing you again soon. Kind regards Steve Bailey Interim General Manager

"October trip to York centre"

4
User 01/11/2019

Hotel in a good location next to York Minister. you could hear the bells chime on the hour, every hour. Hotel in a good location for shopping, restaurants and the river. Easy location for transport whether it be bus or train. Hotel looking a little bit tired and dated. Flaking paint on ceiling bathroom and bath surrounds.

"Birthday treat "

4
Mervyn J, Kingswinford, England, United Kingdom 31/10/2019

My wife and I chose this hotel for a relaxing few days and a birthday treat. We were not disappointed. The hotel is very welcoming and all the staff we met were polite and helpful. An unexpected touch was a birthday card and treat waiting in the room. There is valet parking which is chargeable which we found useful. There is a nice restaurant, and a comfortable bar area. We had booked a room looking towards the Minster and was very nice, however we were warned that the road outside gets busy on Friday and Saturday evenings with late night and early morning revellers, so if you like a quiet night it may be worth having a room at the back. We have only one criticism and that is a lack of light over the bathroom mirror and also the dressing table. All in all a lovely hotel which we would use again.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mervyn J Thank you for sharing your comments following on from your birthday treat and of course I'm happy to hear that you had an enjoyable and relaxing time with us. I have been able to match the room in which you stayed through your tripadvisor name and I will seek advice from our maintenance and housekeeping teams on how we can improve the lighting over the bathroom mirror and dressing table. We hope to welcome you back to the hotel again soon and be sure to call the Dean Court Hotel directly if that is the case. Kind regards Steve Bailey Interim General Manager

"Amazing wedding reception"

5
dawnharrison2015, North Yorkshire, United Kingdom 30/10/2019

My daughter just recently had her wedding reception here, and we were absolutely blown away how the room looked., from start to finish my daughter worked with Rebecca the events organiser, and she chose and supplied everything she wanted for the table etc, and passed all this onto rebecca, sadly she wasnt there on the day my daughter got married, but when we walked into the restaurant area where we had chosen to host the reception we were blown away how pretty the table looked, we had more of the area than was previously arranged, the cake was set so you could see it as we walked to be seated, and the chlldrens sweet counter was in the window with the beautiful view of the minster in the background. The food was Excellent. The suite they stayed in for the wedding night was fabulous thankyou again rebecca. We decided against the sperate room which is private as we didnt feel it flowed right for a smaller recpetion and felt the restaurant had a mch better feel, there was also a small room off the restuurant which we had a small buffet for the children and it was dressed like our tables, They loved it. We are so happy we chose this venue and we are all thrilled how great it was. Thankyou so much Dawn ( mother of the bride )

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear dawnharrison2015 Thank you for offering your feedback and we were of course honoured That Rhianne and Zach chose to host their special day here. I have to say Rhianne did a great job in arranging the various decorations and layout and Rebecca is great at ensuring that the transition from planning to delivering goes well. The table was dressed beautifully and indeed the whole area was and I'm just so happy to hear that you too were pleased. The room at the end of the restaurant which we call the E.B suite is a great room and on a few occasions this room has served well for the kids to have their own space but still be part of the celebration with having the doors open and its great to hear that this worked well for your occasion. All that remains is for me to wish the bride and groom every happiness and success for the future and indeed those best wishes are extended to you and all of your family members. Thanks again for your review. Kind regards Steve Bailey Interim General Manager

"Autumn Family break"

5
930Andy, Hitchin, United Kingdom 30/10/2019

We stayed for three nights with family in three rooms. Hotel is great value for money. Staff are all very friendly and helpful. Hotel is very clean and bedrooms are cleaned to a very good standard daily. Breakfast is great with a wide choice of hot and cold options. Hotel is right beside the Minster in the centre of York which is perfect for sight seeing and restaurants etc. Valet Parking is great, just park outside the hotel door, you can double park if there is no space. A member of staff then takes your car to their nearby car park. (Cost is 20 pounds a day but parking charge is capped at 50 pounds total if you are staying more that two days) Rooms have a safe, flat screen TV, fridge, dressing gowns, umbrella and coffee making facilities (fresh milk on request). Some rooms are newly refurnished to a very high standard while the rest are still very good. Please note that some rooms (only a few) have no windows so make sure you clarify on booking is you want a window. We will certainly be returning next year.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 930Andy Thank you for your review. I am happy to hear that you and your family had an enjoyable 3 night break with us. You have offered a good description to future potential guests about our amenities and what they can expect. We do have a variety of rooms here of different shapes and sizes and they are all different to each other and to ensure that we match the right room for the right person we will always encourage any guest who is considering booking a room to call us directly at the Dean Court Hotel as only the staff here know each and every room. Thanks again for your review and indeed choosing to stay at the Dean Court Hotel and we look forward to your return. Kind regards Steve Bailey Interim General Manager

"Fabulous "

5
louisejI5811QF, Sheffield, United Kingdom 30/10/2019

What an amazing hotel, made even better by wonderful staff and fabulous location. Just visited to see the Northern lights show at York Minster, it was the perfect location. The hotel has a parking service which though pricey is totally worth it. The staff on reception can't do enough for you, and are so friendly you feel completely pampered. The rooms are clean and have everything you need for a perfect stay. The food in the restaurant is great and I recommend you to try it, breakfast is worth having too you won't get better in York. I can't wait for my next visit.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear louisejl5811qf Thank you so much for reviewing your stay at the Dean Court Hotel, it is fantastic to hear that you enjoyed everything about your stay, I've heard some really good things about the northern lights show at the minster and I hope that you had an enjoyable time there too. We look forward to seeing you again on your next visit. Kind regards Steve Bailey Interim General Manager

"Fabulous hotel, fantastic location"

5
rachelpennysmith1986, Darwen, United Kingdom 25/10/2019

This was our first stay at Dean Court, although we have stayed in York a good few times over the years. What a lovely hotel. It is perfectly located right next to the Minster. We had a queen bedroom at the front of the hotel which had wonderful views over the Minster. The bed was really comfortable and the room was spotlessly clean. All the staff in the hotel were lovely, especially Frank, who gave us a quick tour of the hotel when we arrived. The drinks in the hotel bar were reasonably priced for the location. There was a great selection on offer for breakfast (both hot and cold). I had the smoked salmon and scrambled eggs which were really tasty. On our next visit to York we will certainly be staying here again. I can't recommend this hotel enough.

"Perfection . . ."

5
4407KR, Derbyshire, United Kingdom 23/10/2019

Another happy and relaxing break in my York hotel of choice! Welcoming, helpful Staff, a cosy room and delicious food. Lovely to see Frank again and to be remembered. My daughter's 20th birthday dinner with her housemates was superb, with a beautifully decorated table and celebratory meal. A very happy stay, and I'm looking forward to returning soon; it's so easy by train as the station is a 10 minute walk away on a beautiful autumnal morning.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 4407KR Thank you for reviewing your return visit to the Dean Court Hotel and of course we are happy to hear that you had another enjoyable stay with us. It is no surprise for me to read that Frank remembered you and that you too remembered him such is the relationships that Frank has with our guests. I hope your daughter too had an enjoyable birthday celebration and I thank you both for choosing the Dean Court Hotel to celebrate. Frank, myself and all of the team look forward to seeing you again soon. Kind regards Steve Bailey Interim General Manager

"Excellent stay"

5
leannehancock, Peterborough, United Kingdom 22/10/2019

I have just returned from a two night stay at this hotel and it was excellent from the time we arrived to the time we left. The staff really made us feel welcome, the gentleman took our bags and guided us with a mini tour through the hotel and it's facilities, took us to our room and showed us everything we needed. We had a standard double room facing the Minster and it really was a lovely, modern room with great facilities from good quality toiletries, fridge, fan, hairdryer and the offer of fresh milk if required- for someone who hates UHT milk it was so good to be offered this without having to ask and be frowned upon like some hotels. We didn't have any meals as such during our stay, just a cheese board and wine one evening which again was fab. We will definitely return to this hotel, the location is ideal, the staff really have excellent customer service and the parking service just made life so much easier for us. We arrived as a couple and left engaged to each other which made the weekend even more special. Thank you to everyone at Deans Court .... we will be back.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear leannehancock First and foremost may I and all of the staff congratulate you both on your engagement, we wish you a lifetime of happiness together. Regarding your stay I am of course pleased to hear that you had an enjoyable time with us, our staff are very much part of the enjoyable experience of staying at this hotel and to hear that their efforts impressed you and your fiancé is great to read. I'm glad you like the fact we offer fresh milk, having fridges in all the bedrooms helps to accommodate this and personally I think fresh milk in a cup of tea is better than the UHT milk but due to the convenience we offer both here. Finally I wish to thank you for taking the time to write a review and indeed for choosing to stay at the Dean Court Hotel where we hope to welcome you back in the future. Kind regards Steve Bailey Interim General Manager

"York Surprise"

5
trudykosky, London, United Kingdom 19/10/2019

Stayed first time at a Best Western Hotel - Dene Court. I will keep this short like our 3 night trip. Perfect location within easy walking distance of places of interest. Room with a view of The Minster. Truly wonderful helpful staff everywhere. Very well equipped, spacious ,room + big white fluffy towels. Thoroughly recommend.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear trudykosky Thank you for taking the time to review your stay at the Dean Court Hotel, I am pleased to hear you enjoyed your 3 night stay with us and would recommend our hotel to future guests. We hope to welcome you back to the hotel in the future. Kind regards Steve Bailey Interim General Manager

"Outstanding"

5
User 15/10/2019

Not just a perfect location and a beautifully decorated room, but outstanding attention to detail. My single room had everything I needed, including a fridge with water bottled by the hotel in their reusable bottles and a bathroom which not only looked great but was practical to use - and had a tiny complimentary duck for guests to enjoy and take home! Breakfast was delicious, served by efficient staff in a room with a view of the West Front of the Minster. A nice touch was finding the weather report and other interesting pieces of information on the table each day. Clearly a lot of thought has gone into the operation of this hotel. All the staff I met were pleasant and helpful. In short, a fabulous place to stay.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear AnonBristol1 Thank you so much for your review and how wonderful to hear that your stay was such a pleasant one. It is about the little touches, we are fortunate here that our staff understand the importance of how these little touches can enhance a guests experience. To hear of your praise for our breakfasts and the quality of the bedroom is again wonderful to read and all the staff and myself hope to welcome you back to the hotel for another fantastic stay in the future. Kind regards Steve Bailey Interim General Manager

"Perfectly located"

4
117nickd, London, United Kingdom 13/10/2019

Sadly just a one night stay to this lovely city and as many have said right next to York Minster. I used the postcode to drive into the centre and locate the hotel unfortunately that put the hotel on the previous crossroads which meant a little detour back round - ho hum. Parked outside, dashed in and reception explained they'd take the car away as parking was offsite. The valet parking man whisked us to our room after a quick layout tour. It was early afternoon when we arrived and we went out for lunch and in the evening it was a black tie event at the very nearby Hospitium which was just a couple of minutes walk. The room itself was a bit hot so I turned the radiator off and opened the windows, sadly this meant loads of noise throughout the night with passers by in a town centre spot. Breakfast the next morning gave an option of various cooked dishes and we went full English, sorry Yorkshire! No problems there however the orange juice was terrible and taste like a chemical concoction. I went with water instead. While we waited for our car in reception it was clear that the lady on reception was a helpful ambassador dealing with numerous enquiries from both residents and also passers by Next time we'll do a weekend and see about a rear facing room

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 117nickd Thank you for your review. I am pleased that for the most part you enjoyed your stay with us. There are some rooms that get warm here and to counteract that opening a window is the best way of bringing a natural breeze into the room but as you have quite rightly identified there can be some external noise, our location is fantastic for its proximity to so many of York's attractions but at the same time we are equally as close to some eating and drinking establishments. We have a variety of rooms on offer and all I would say is call the hotel directly if you are to stay again as only the staff here know each and every room and would be able to talk through the different options we have. I am sorry to hear you did not enjoy the orange juice, I will raise this point with the appropriate teams to investigate further. Thank you for your positive comments regarding your observations of our staff member in reception, as with our location, our staff are among the best in York. We hope to welcome you back to the hotel again soon. Kind regards Steve Bailey Interim General Manager

"Excellent midweek break"

5
User 10/10/2019

My husband and I have just returned from a 3 night stay at the Dean Court Hotel and it was fabulous. The staff were professional and friendly, the service was impeccable and the food was amazing. I don't know what the other person was on about when they said the afternoon tea was awful. I'm fussy but never left a morsel as the food was so good. We stayed in the Langley Suite which was spotless, the bed was really comfortable and huge ! As a woman going through the menopause the fan in the room and the windows that opened more than an inch were a god send. Our room was directly opposite York Minster, and only a minutes walk to the shops. Despite being so close everything, and the constant hustle and bustle, it was surprisingly quiet. I wouldn't hesitate to recommend this hotel and if I return to York in the future I would definitely book the Dean Court Hotel.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lorraine C Thank you so much for taking the time to review your recent stay at the Dean Court Hotel. I am pleased to hear that you loved the room, the hotel, the staff and our restaurant offerings. We do try our utmost to ensure all of our guests enjoy what we have to offer but what is ideal for one person may not be right for another and I guess there is no right or wrong but just personal interpretation but I appreciate you mentioning your enjoyment of our afternoon tea. The Langley suite is regarded by many as our best room in the hotel and it is fantastic to read that you enjoyed all that the room has to offer. We look forward to welcoming you back to the hotel in the future. Kind regards Steve Bailey Interim General Manager

"Great location, near everything!"

3
754benets, Cambridge, United Kingdom 06/10/2019

Good looking hotel with pleasant open spaces. But its best feature is its position - right next to the cathedral and the Shambles. And valet parking at £20 - not bad for York. DON'T take a 'cosy' room. Hot and cramped. The fridge and the noisy free-standing aircon unit take up a good chunk of the room. If we'd stayed more than two nights, I'd have moved.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 754benets Thank you for taking the time to write a review, We do have a variety of rooms, some are large and some are small, some are rear facing and some are front facing, each can have an advantage depending on what it is you want from your room and so I will always advise our guests to call the hotel directly to ensure they will be happy with their choice and that it is the right room for them. I'm sorry to hear that the cosy room wasn't the right choice for you and that the air con unit and fridge provided actually detracted from the stay. Our location of course is perfect for almost every guest and I am pleased that this along with the valet parking service we offer added more of a positive element to your stay. Please do call us directly if you are to consider staying again as I am confident we can exceed your expectations on a future stay. Kind regards Steve Bailey Interim General Manager

"York hotel"

5
tshaffer, bainbridge 04/10/2019

This hotel is perfect. We had a “cozy” room which was large by English standards. 10 minute walk from the rail station. Directly across the street from the Minster. Shamble area 5 minute walk. Breakfast made to order. Lots of pubs near by as well as grocery stores. With the exception of church bells the hotel is very quiet. Very friendly staff.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear tshaffer Thank you for your 5 star review, We are pleased to hear that you had a good time in York and at the hotel too. The Minster bells can be heard from some of our rooms with the practice session taking place on a Tuesday evening between 7.30 pm and 9 pm and also on a Sunday morning from 9am in preparation of the Sunday service at 10am. We are also in close proximity to St Wilifrids church who have their practice session on a Thursday between 7pm and 9pm as well as on Sunday We hope to welcome you back to the hotel again soon and be sure to call the hotel directly so we can assist with allocating a room of your preference if the bells are something for us to consider. Kind regards Steve Bailey Interim General Manager

"Two days in York"

5
mpunselie, Bury St. Edmunds, United Kingdom 02/10/2019

Made to feel very welcome on arrival. Room and services were excellent. Great location in York. Close to York cathedral, walls, shops and train station. Highly recommend to anyone considering this hotel

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear mpunselie Thank you for your five star review of the Dean Court Hotel. We are pleased to hear that everything was to your liking and hope to welcome you back to the hotel in the future. Kind regards Steve Bailey Interim General Manager

"Perfect York hotel "

5
billybobjoeshep, Midlothian, Virginia 29/09/2019

My wife and I stayed there for our 25th anniversary. Couldn't have been more perfect. The view from our room of York Minster was outstanding. We loved our spacious room with an unbelievable bathroom. The people were very friendly and went out of there way to help. I would go again in a heart beat

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear billybobjoeshep If we have the perfect hotel then you have the perfect Tripadvisor name, I do enjoy when responding to reviews when there are unusual names involved. I am so happy to read that you and your wife had a great stay with us whilst celebrating your silver wedding anniversary and I thank you for choosing to stay at the Dean Court Hotel on such a special occasion. To read of outstanding views and friendly staff is something I never tire of hearing and we cannot wait to welcome you both back again to the hotel in the future. Kind regards Steve Bailey Interim General Manager

"Lovely little touches"

5
Gorwydd, London, United Kingdom 28/09/2019

We came to celebrate my daughter and her partners birthday plus our wedding anniversary, we had booked two deluxe doubled but were upgraded on arrival. The hotel also sent up cards and fudge to both rooms, a lovely little touch. ( Thank You) We had a brilliant stay, our room very comfortable, clean and a good nights sleep. We dined in that evening and this was of a good standard. Breakfast was just about acceptable, it wasn't the standard I was expecting and could be improved greatly. However we did have a great stay and appreciated the little touches.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Gorwydd Thank you for taking the time to write a review after your recent visit to the hotel and how fantastic to read that you had a great stay. I am of course delighted to read that you awarded us a rating of five stars but can see from your comments that our breakfast wasn't as good as you were expecting, I am sorry for this. I will always welcome suggestions and if you can offer any that you feel will benefit future guests and indeed yourself if you were to return then feel free to contact me directly at the hotel. steve.bailey@deancourt-york.co.uk Thank you again for your comments Kind regards Steve Bailey Interim General Manager

"YORK EXPERIENCE"

5
jsE2806GC, Varsity Lakes, Australia 18/09/2019

Our stay at Dean Court was amazing and the hotel could not be better located for a look at York. Everything about our stay was perfect and we look forward to coming back very soon. The service and hotel location was so good! Highly recommend this place to all who want to look at York which is such a great location to visit.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear jsE2806GC Thank you for writing such a positive review after staying with us at the Dean Court Hotel whilst exploring this fantastic city. Location and service are detrimental to a great stay, we are blessed with our location and work very hard to ensure we deliver on the service. It is great to read that you wish to return and when the time comes be sure to book directly with the hotel to speak with one of our team about your preferences. We look forward to your return. Kind regards Steve Bailey Interim General Manager

"Really disappointing rooms"

2
AlanR1957, Bathgate, United Kingdom 15/09/2019

Most of the reviews for this hotel are positive so it we were very disappointed with our stay. The location is ideal and the staff very good (hence the 2 stars) however our initial room was extremely hot and we were advised there was no air conditioning in the hotel rooms - there is air conditioning in the general areas on the ground floor. We were moved to another room which was helpful but again the room was very small and too hot even although we were provided with a fan and portable air cooling unit. We had 2 disturbed sleeps in the hotel so would not recommend rooms 31 or 10. It was very hot on our first day but hotels should be able to keep rooms cool.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Alan R1957 Thank you for taking the time to write a review after your recent visit to our hotel, I am of course disappointed to read that we did not meet your expectations with the bedrooms you were allocated, I do wish we were able to have air conditioning in all of the bedrooms but we can't and therefore on hot days our rooms can be warm just as any other building without air conditioning, we have fans for every room and a variety of portable coolers and air conditioners which we distribute around the hotel and I am sorry to hear that these were not helpful in this instance. Our location and our staff are often commented on in such a positive manner and although overall you were disappointed with your stay I thank you for highlighting these factors as positive aspects. We do have other room types available which may be of interest for a future visit and if you were to consider staying again due to our location please call the hotel directly so we can ensure we meet your expectations on your next visit. Kind regards Steve Bailey Interim General Manager

"Afternoon Tea by Gum"

4
pamelaf974, Stanley, Falkland Islands 13/09/2019

Visited for the Afternoon Tea by Gum with a group of friends, and we all agreed that the food was lovely. There was plenty of it too and beautifully presented. Tea and coffee were served in gorgeous , vintage, china cups and saucers, all of which were mismatched, along with the cake stands and tea plates. It made the ‘tea' look even prettier. The best edible items were the mini cheese tartlets - wonderful. We were looked after by very cheerful staff, and tea and coffee replenished as necessary. The visit lost a star for lack of ambience. Afternoon Tea was served in the restaurant at tables as if we were about to eat lunch. The room lacked character and was very empty and echoey. There were five of us and it felt a little awkward the way that we were grouped around the table, with five, three tier cake stands on the table between us making conversation feel a little difficult. Also, when we arrived the restaurant smelled heavily of fish. It really was very tasty and well presented food that was fit for any afternoon tea, sadly let down by the surroundings. Our table did have a view of the busy street outside, with a cornet of the Minster in sight, so the Dean Court is in an excellent position.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear pamelaf974 Thank you for reviewing your recent visit in our D.C.H restaurant at the Dean Court Hotel I am sorry to read on this occasion that the ambience was lacking. With our location, fantastic views and beautifully presented food you would expect the restaurant to always be busy and have a certain atmosphere but sadly on this occasion it did not appear to be the case. It is great to read that you enjoyed the quality of the food, our mismatched crockery and cheerful staff in which you encountered and we hope to welcome you back to the restaurant in the future. Kind regards Steve Bailey Interim General Manager

"Excellent staff"

5
Bernard405999, yorkshire 13/09/2019

From the minute you arrive you are greeted well and feel most welcome. The porter/car parking gentleman was so helpful and informative. Lovely stay would definitely recommend there is so much to see from an excellent location

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Bernard 405999 Thank you for writing a review after your recent stay at our hotel. There is nothing more I enjoy reading than when a guest has had a fantastic stay and in particular when the staff here have contributed to that fantastic stay. We hope to welcome you back again in the future. Kind regards Steve Bailey Interim General Manager

"Perfect Location"

4
User 13/09/2019

This lovely hotel is located across the street from York Minster in the Heart of Old Town. The view from our room was directly towards York Minster. Easy walk to major attractions and excellent restaurants. The hotel staff was very friendly and helpful.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear BlueFash67 Thank you for writing a review after your recent visit to the Dean Court Hotel. We are all pleased to read that you had an enjoyable stay with us. We are very fortunate with our location and that some of our bedrooms and public areas have such great views. Our friendly and helpful staff hope to welcome you back to the hotel again in the future. Kind regards Steve Bailey Interim General Manager

"Amazing"

5
User 06/09/2019

Just stayed at the dean court hotel York for 4 nights , my husband is disabled , we stayed in an amazing fully accessible room staff were wonderful, best ever nothing was to much trouble from the receptionist right through all the staff , food was lovely really good portions ,have never written a review before,but had to right this one , thankyou so so much all of you for making our stay lovely. Judy and ray parrott

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Judith P Thank you for writing a review, particularly when this is something that you don't usually do, it speaks volumes for the hotel that the team and the quality of the room made such a positive impression. It is also great to hear that you tried our restaurant too and enjoyed our food and the portion size. We hope to welcome yourself and Ray back to the hotel soon Kind regards Steve Bailey Interim General Manager

"The best hotel in York"

5
371terryg, Welwyn, United Kingdom 06/09/2019

We have just returned from having three nights in the Langley Room with amazing views of the Minster. We couldn't fault the hotel, we have stay here before and the ongoing upgrades are working well. The room was spotless, the staff were always polite and helpful. The breakfasts were lovely. We are now planning our next visit.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 371terryg Thank you for writing a fantastic review, I always enjoy reading when guests agree with us that we are the best hotel in York, The Langley Suite is often regarded as one of the best rooms in the hotel and I'm happy to read that your room along with our breakfasts and great staff all contributed to a fantastic stay. We look forward to seeing you again on your next visit. Kind regards Steve Bailey Interim General Manager

"Great Hotel"

5
User 04/09/2019

My wife and I stayed here on 27th-30th August 2019,our room was no 27 which was an upgrade to what we had booked. It was a lovely large room with kingsized bed all very comfortable with views of the Minster,good location with shops etc all at hand

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear William S Thank you for your review. It is fantastic to read that you had an enjoyable stay with us and I'm happy to hear on this occasion that we were able to offer a complimentary upgrade. We hope to see you again soon Kind Regards Steve Bailey Interim General Manager

"Comfortable 4-star hotel with a "5-star" restaurant!"

5
susanmccallum, Honolulu 04/09/2019

This is a lovely, very well-run hotel in an ideal spot right next to the York Minster. But what I wasn't prepared for was the incredible quality of its kitchen. I had 3 dinners here and everything was perfect, gourmet cuisine, innovative but delicious, beautifully plated, and at prices half of what you would pay in London. After hours walking over cobblestones in crowds, it was lovely to relax and have dinner in a quiet restaurant with a view of the York Minster. Service is impeccable so don't be put off by the fact that there are no white tablecloths. The breakfasts are very good and you get exactly what you order. I had a great room. I booked a deluxe double (directly with the hotel) and was given Room 11, a size that would be considered a junior suite in London, and with a view of the York Minster from the side of the bay window. Everything worked, and they seemed to have thought of everything a traveler needs from slippers to cookies and apples to go with the tea and coffee you can make when you come back tired. I really loved this hotel, as you can see. And the staff were so helpful and friendly, from check-in to check out. A couple of caveats: some of the rooms are quite small so be careful what you book. Also, in summer there tends to be a lot of street noise in the evening from the park across the street, so if you are a light sleeper you might want to book a room at the back, though there will be no view. Also, because the building is listed, they could not install air-conditioning in the walls, so there's a stand-alone unit in summer and it's quite noisy. I turned mine off at night.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear susanmccallum Thank you for review, I have to say its a fair and accurate summary of our hotel. We have some rooms that are large and others are small, some have views and some are quieter at the back of the property but without views, we are a city centre hotel so there can be noise on some occasions and in summer it can be warm and we don't have air conditioning in all rooms, we have fans and some portable units. In every single one of our bedrooms we have received positive comments but as our customers have different needs how one person views a room another may not, the best advice is to call the hotel directly to speak with the staff that know this building inside out. Two things that are never in any doubt is our location and the friendliness of our staff. I was particularly pleased on your stay you tried our restaurant and was so impressed you came in for 3 nights, again food is one of those things that can divide opinion and our pricing and quality of our menu, we believe is among the best in York and happy to hear you share a similar opinion. We really hope to welcome you back in the future to offer another fantastic experience. Kind regards Steve Bailey Interim General Manager

"Ove ignite Stay"

5
User 02/09/2019

After trouble accessing the hotel due to a new Royal wedding at the Minster, my husband and I were delighted with our stay at your lovely, accessible, central hotel. We were visiting the Theatre Royal so were withineasy access.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Exploration606072 Thank you for reviewing your recent stay with us at the Dean Court Hotel. We had spoken with the local authorities about any potential road closures but we're not advised of any, however I dare say with the couple in question and their esteemed guests it was inevitable. I am happy to hear that once you were here you enjoyed your stay and our proximity to the local attractions was of benefit to you. We hope to see you again in the future Kind regards Steve Bailey Interim General Manager

"Lovely hotel"

5
User 30/08/2019

Booked for our anniversary night away. Location next to the minster. Staff very nice and friendly. Deluxe double room lovely. Hotel staff took our car to a secure car park, so worth paying the hotel parking. Breakfast great. Would definitely come back ago, May be next year anniversary.

"2 night stay during August bank holiday weekend"

5
User 27/08/2019

2 night stay with my wife for August bank holiday weekend. Arrived very early on first morning, this was no trouble at all for the hotel and they stored our bags and vallet parked our car straight away without any fuss. The staff are very friendly, welcoming and helpful. Room was availible 3 hours earlier than what we paid for and the room was spacious , clean , well furnished and very comfortable,. It was the hottest August bank holiday on record however with 2 fans in the room and being able to have the windows open the temperature in the room was always ok. The location of the hotel is fantastic for all the usual York attractions within easy walking distance and the view of York Minster directly opposite the hotel is breathtaking. A great stay and fully recommend this hotel.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Steve_W_54 Thank you for reviewing your recent visit to the Dean Court Hotel. It was certainly a warm bank holiday weekend and as with a lot of hotels in York that have been converted from historic buildings controlling temperature is a challenge, I am happy to hear that an extra fan helped with the room temperature, we will always try and offer solutions to help our guests feel more comfortable As it was with your visit if we have a room that is ready before the check in time of 2pm our guests will always be welcome to go straight to the room but even if the room is not ready we will store luggage and cars so that our guests can go and enjoy their day. Our ideal location and friendly staff are so often commented on in such a positive light by our guests and I am happy to read that these factors among others contributed to you having a great stay and indeed your recommending us to others. We hope to see you again soon. Kind regards Steve Bailey

"Superb Hotel in York"

5
Tim C, Swansea, United Kingdom 24/08/2019

We've just had a very relaxing and enjoyable stay at this hotel.The location is superb situated across the road from the famous York Minster. Situated just a 10 minute walk from the railway station and minutes away from historical sites,shops,bars and the many restaurants. The hotel is very welcoming,very clean, good sized comfortable rooms and a fantastic Yorkshire breakfast. The hotel cannot be really faulted.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Tim C Thank you for reviewing your recent visit to the Dean Court Hotel, Happy to hear that you enjoyed your stay and as many guests before have, you found our location to be superb. We hope to welcome you back to the hotel again soon. Kind regards Steve Bailey Interim General Manager

"Lovely, but with a breakfast quirk..."

4
User 23/08/2019

We stayed for 2 nights at this lovely hotel. The service at reception was superb; I had several queries and requests prior to our visit and these were all dealt with efficiently, and with a really personal level of service which is a rare treat nowadays. The property is beautiful and elegant; it has lots of period features and a pretty well tended garden. Our room overlooked the Minster; the views were wonderful and we enjoyed listening to both the bells, and the falcons which are nesting there. Don't expect ultra modern, minimalism here - it's an old and historic building with many nooks and crannies, and therein lies its charm. The photography and artworks on display throughout were unusual and striking. Our room was extremely comfortable, and had a modern bathroom with a powerful shower. The service at the relaxing lounge bar was also superb, with young and friendly staff. The only gripe we had was the breakfast experience, which was was really rather bizarre. The first day it took over an hour to bring us tea and sourdough toast (cold, and almost inedible, as it was so hard it shredded my mouth) and when they eventually arrived, my husband's eggs were not cooked, and mine were cold, and they were served on a “toasted muffin” which resembled a Farley's rusk in both taste and texture. The second morning the food was much better in quality and speed of delivery, but there was a very strange and rather awkward situation ongoing, where guests were being told they were not allowed to sit at a table that had already been used, and vacated, by other guests. One couple wanted to sit by the window overlooking the lovely garden and were told they could not; another guest wanted to sit at a recently vacated table and was told “it was against the rules” and the rule was one tablecloth per room?! None of the guests were asking for a clean tablecloth, just for the table to be cleared, and fresh crockery and cutlery to be provided. The waiter was most insistent and quite defensive on this tablecloth rule. Now, I can't believe that such an otherwise delightful hotel would have such a silly condition in place, and I can only believe that the waiter had misinterpreted an instruction from management. Nevertheless, several guests seemed quite put out, and on the second morning my husband and I were “not allowed“ to sit with my elderly mother at the same table, as all the tables which would sit three or more people had already been used that morning, and the waiter refused to clear them for us…?? The curious breakfast experience aside, this really is a lovely hotel, and we thoroughly enjoyed our stay.

"Great location and friendly staff!"

5
chelseax95, Maryport, United Kingdom 21/08/2019

This hotel was one of the best I've stayed in. The staff went out of their way to make you feel welcome and special. Gery was our bartender in the hotel bar, which is 24/7 for residents, he was amazing with us! The location couldn't have been better, central to the main walking points and right next to the cathedral. I would definitely stay here again and would highly recommend to anyone visiting York!

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jessica R Its great to hear that the Dean Court Hotel is one of the best you have ever stayed in, its certainly the best I've ever worked in. Gery has been at the hotel for around 7 years and worked in several departments during that time and his positive and friendly attitude is welcomed by staff and guests alike. Thank you for taking the time to review your recent stay with us and indeed recommending us to future guests. We hope to see you again the future. Kind regards Steve Bailey Interim General Manager

"Perfect location"

4
WingcoNick, Evesham, United Kingdom 19/08/2019

We stayed here because we were with a choir singing at the Minster for 4 days. Being directly opposite and less than 100 metres from the west end doors, it wasn't far to dash when it rained. That said, the hotel has lots of character which means the rooms are quite quirky. Some can only be approached via the stairs and have no lift access but, the hotel staff are very helpful and took and collected our luggage to and from our room. Reception staff were welcoming and helpful as were the bar and restaurant staff. Compared to “modern” hotels, Deans Court lacks some of the facilities some might find important and access may be difficult for the less agile. Off site car parking does mean you do not have immediate access to your vehicle. Rooms on the front can be noisy as the area around the hotel is busy at all times. Rooms have double glazing to reduce the noise but, with the windows closed, they can be a little stuffy as there is no air conditioning - at least, there didn't seem to be in our room.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear WingcoNick Thank you for reviewing your recent stay and I hope you had a fantastic time singing with the choir at the Minster. We do have four bedrooms which do not have lift access but our staff will always be on hand to help with any luggage. With the exception of these four rooms all other areas are accessible via lifts and we have lifts into the building for those that have mobility issues, however we would always encourage any guest to contact the hotel if they do have any mobility restrictions as we do have some rooms with disabled facilities which maybe better suited for some guests. Regarding the air conditioning we have three bedrooms with units which are on the ground floor as we were able to utilise the units from when we converted our café into these bedrooms and for other rooms we have some portable units for when the fans are not sufficient enough to cool the room. Its great to read that the staff you encountered were welcoming and helpful. If you are to visit us again please call the hotel directly so we can assist with allocating the ideal room for your requirements. Kind regards Steve Bailey Interim General Manager

"a tale of two stories...."

3
Neil T, Sheffield, England, United Kingdom 19/08/2019

...Lovely Hotel, brilliantly positioned, great helpful staff, receptionist gave us an upgrade. BUT if you are menopausal or warm blooded be mighty careful, the warmth in the room is way, way too much, even with a noisy cooler on offer, yikes.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Neil T Thank you for taking the time to share your experience after your recent stay. A mixed bag really, its good to hear that of things we can control like having helpful staff and offering a free upgrade we did well on, however in the summer we can experience some warm temperatures and our inability to be able to install air conditioning has proved challenging, we put portable units in some of the rooms as our solution which does make a difference to most of the rooms I'm just sorry on this occasion this was not as comfortable as you would have expected. Hopefully we will get to welcome you back again to the hotel in the autumn or in winter perhaps where the weather will obviously be different but the helpful staff will remain to offer another warm welcome. Kind regards Steve Bailey Interim General Manager

"A Stay in York"

4
brysonking, Manchester, United Kingdom 18/08/2019

Very good quality hotel which could not be closer to York Minster. The breakfast was of a high standard with a variety of freshly cooked hot food. The decor of the hotel is smart with comfortable sitting areas Possibly the single rooms maybe be small for some.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear brysonking Thank you for your review. We are happy to hear that you found our hotel to be of very good quality, including the décor and breakfasts. Our single rooms although complete with all the same amenities that our other rooms offer is one of our smaller rooms within the hotel but still offers a comfortable stay and hopefully this was the case with your stay. We hope to welcome you back to hotel again soon and if you are to return please call the hotel directly so we can assist with allocating the perfect room for you. Kind regards Steve Bailey Interim General Manager

"Lovely family stay - ideally located"

5
JessthePig, Nottingham 15/08/2019

We stayed here with our two young children last weekend and had a most enjoyable stay. We had a family room which was beyond what we were expecting. The children had their own separate bedroom (with a choice of bunk bed or normal single bed) and both the bunk bed and the single bed had a TV which the children thought was great! Colouring books in their room was a lovely touch and we liked that we could close the door on them and not have to go to bed ourselves at 8pm. Very modern bathroom - bright spotlights and white fluffy towels and nice extras like complimentary chilled bottled water. Breakfast was lovely and a couple of the tables have a fabulous view of the minster which were fortunate to get. Valet parking service very convenient. Overall a lovely stay, thank you :-)

"Just what you need...."

5
SwissChristmas, Banbury 15/08/2019

The DCH is a lovely hotel, the staff are friendly and helpful, rooms tasteful, beds comfortable, location excellent and the breakfast really good. Nice and quiet right opposite York Minster you can watch the pair of resident peregrine falcons from the windows at breakfast and also be steps away from the City Centre. Great stay, we will back!!

"Great Birthday break"

5
garystevens59, Cambridge, United Kingdom 14/08/2019

I stayed at the Dean Court Hotel for a few days in August with my girlfriend to celebrate a big birthday. The Hotel is so central to all the attractions in York overlooking the Minster and within easy walking distance of the rail station. The staff were all very friendly and helpful. The room was clean and very nice. There was a very good choice for breakfast. Champagne and a birthday cake had been organised for me and the cake was first rate. Great place to stay, would like to make a return visit sometime. Gary (Cambs)

"Great location, great hotel"

5
EdBowsher, London 14/08/2019

We had a lovely, very large, very clean room. The bed was super comfortable and the bathroom was great too. Staff were fine, and it's an excellent location, very near Yorkminster. It's not cheap, but that's fair enough given the location and level of comfort.

Steve B, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear EdBowsher, Thank you very much for reviewing your stay with us, we really do appreciate it. I am glad to read that you enjoyed room 43, I couldn't describe that room any better, and that you had a pleasant stay with us. We are looking forward to welcoming you to our hotel again, hopefully in the near future. Kindest regards, Federico Martinez. Guest Care Manager.

"Impossible to fault"

5
warwkscruiseholic, UK 13/08/2019

Our third stay , this hotel just gets better and better. We arrived and had a detailed induction by Mr Caulfield who explained everything we needed to know about the hotel and area, he then took our cases to our room and organised the parking of our car. This was very much appreciated . Our room was very small but had everything we could have wanted, could not fault anything, the hotel, the staff or the position which is the best in York

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear warwkscruiseholic Thank you for choosing to stay at the Dean Court Hotel again and indeed for sharing your recent experience with the TripAdvisor public. We love to hear when any of our guests have a great stay with us and when we have guests that come back frequently and still enjoy the experience each time, it shows me that we are able to deliver a great experience consistently and that of course is one of our aims. All of the staff here should be proud of the great comments we receive about them and Frank Caulfield is the staff member who receives more positive comments than anyone else such is the great, kind and caring nature of the man and as with so many before you, the great job that Frank does is very much appreciated by all. We look forward to seeing you on your 4th stay. kind regards Steve Bailey Interim General Manager

"Well worth another visit."

4
davidandkerry, Leeds, United Kingdom 09/08/2019

The greeting was warm and friendly and the car was taken away to be parked. a bonus in a busy city. The room was not ready as we had arrived early, so we enjoyed a bar snack. The luggage was taken up to our room, a big, light, airy front room with an excellent view of the Minster; the management had thoughtfully provided a fan which was needed as the weather was superb. One of the big plusses of the hotel apart from the excellent staff is the proximity to everything that York has to offer. The " train tram " to the railway Museum stops right outside the hotel, the open top tour bus stops just round the corner and the river boats are a short walk away. Also nearby are the Exhibition gardens and Museum. Breakfast at the hotel is very good both for continental and cooked; we ate in the restaurant for 2 evening meals and our only criticism as such is that a bread roll is not provided with a soup order! You have to order a bread platter at extra cost, why? The manager was friendly and always available; he brought our car round at the end of our stay. This hotel exceeded all our expectations and we will definitely return.

"Great location "

5
xxshazzaxx, Whitehaven, United Kingdom 07/08/2019

Brilliant location right beside the York minster Staff are really friendly & welcoming our room was very clean although quite warm electric Fans were located in the room we used the Valet to park our car with no problems at all Breakfast was good & plentiful I would definitely recommend this hotel & return when next visiting York

"Fantastic location with parking"

4
emma b, Chester, United Kingdom 07/08/2019

Such a lovely hotel. Staff always friendly and approachable. Breakfast delicious. Location just perfect. Negatives: parking charge £20 per night which is extremely expensive No lift for a number of rooms so make sure you check with hotel should you need access via a lift

"Short trip to york"

4
User 03/08/2019

We had two rooms in July, one had air cooler the other fans. Unfortunately it was so warm that it was very uncomfortable to sleep at night. The positive side is it is very convenient for most of the sights in York especially the Minster and the staff were very helpful and friendly during our stay. We would like to stay again at some point but not during the hot season. P from the recept and the breakfast was excellent. All the staff were very attentive and efficient during our stay. Would return again but not during hot season.

"Rooms and service are great; lack of A/C meant street noise"

4
Gretchen F, McMinnville, Oregon 02/08/2019

We loved our room but the heat of July and lack of A/C meant opening our window with a fan to move the air. Then we were subjected to street noise and drunks in the park until 2 am. If you can visit when you can leave windows closed, this is a nice hotel close to the Minster and the center of York.

"Superb location & great service."

5
User 30/07/2019

We loved our stay at Dean Court. It's the perfect starting point for exploring York, & we had a beautiful room with view of the Minster. Delicious breakfast (always important) & friendly, helpful staff.

"Amazing location"

5
Nodrog5, Edinburgh, United Kingdom 27/07/2019

We have stayed in this hotel on several occasions and we like it for its location, being adjacent to York Minster and within easy reach of a vast array of attractions. The rooms are a reasonable size, comfy bed ( you can ask for a soft or hard pillow) bathroom has everything you need. One negative point is that there is no air conditioning in the rooms although they do provide a fan. We always take breakfast and there is an excellent choice of hot and cold food which sets you up for the day. All the staff are friendly and very professional. Would certainly recommend this hotel

"Stayed for Graduation"

5
mamasitta3, Derbyshire, United Kingdom 26/07/2019

We stayed here for two nights to attend our sons graduation in York Minster, that's why we chose the hotel because of it's proximity. We opted for the cosy double room because we knew that we wouldn't be in the room much. Nice view of the Minster. The room was very nice with everything we needed. Breakfast was lovely and served promptly. All the staff were very courteous, hotel very clean. Highly recommended.

"great hotel - we had a wonderful upgrade"

5
2frmclevehts, Cleveland, Ohio 26/07/2019

Booked based on Rick Steves and TripAdvisor recommendations. Location could not be better- breakfast ( a good one) with views of York Minster. Friendly, helpful staff. We were given an upgrade to the amazing Wolseley room - Huge room with large window and view of the Minster. All the basics done well- comfortable bed, clean, nice big fluffy towels.

Steve B, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 2frmclevehts, Thank you for your nice comments, I couldn't describe our rooms any better. I am happy to read that you enjoyed your room and that our staff ensured that you had a pleasant stay. We are looking forward to see you again in the near future. Kind regards, Federico Martinez. Guest Care Manager.

"Excellent Gluten Free Food. Love this restaurant!"

5
User 25/07/2019

The restaurant in this hotel gave us one of the best meals we had in a two-week trip through the UK for a very picky group with lots of allergies. While they are not a dedicated gluten free restaurant they provided excellent gluten free food as well as vegetarian foods that pleased everyone. I highly recommend the restaurant!

Steve B, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear BenZ248, Thank you very much for reviewing your experience with us in such a positive way, we really appreciate it. It makes us very proud to read that it was in our restaurant that you had one of the best meals of your two-week trip around the U.K., that we managed to please everyone and successfully covered every dietary requirement on the group. It has been a pleasure having you with us, we hope to see you again on your next visit to York. Kindest regards, Federico Martinez. Guest Care Manager.

"Amazing"

5
User 19/07/2019

Just arrived home from a 3 day holiday in york, the hotel is amazing nothing is too much trouble. Its absolutely spotless, we had breakfast 3 mornings it was delicious plenty of choice, we requested a room with a view of yorkminster and thats exactly what we got,couldn't fault anything would definitely return and i would recommend it to anybody you wont be disappointed.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear LindaR4756 Thank you for reviewing your recent stay with us and how great to read that you found our hotel to be amazing. Our breakfasts offer variety and are plentiful which is just what is needed to start the day right. I'm again really happy to read that you loved your room and we were able to accommodate your request for a Minster view. We look forward to welcoming you back on your next visit to York. Kind regards Steve Bailey Interim General Manager

"Scam"

1
nataliadV9377TL, Amsterdam, The Netherlands 16/07/2019

This hotel is a scam, in google you see pictures of beautiful rooms but in reality the rooms are in a really poor state. The rooms apart from being really old and poorly maintained have couches which seem like they have been picked up from the street as they are falling apart. Don't trust the images you see, the hotel is not worth what you pay. There are way better hotels for the price. After seeing my horrible room I asked the manager why the pictures in google seemed different he simple answered that those images where of some rooms they renovated but that all the rest were exactly like the one I was in which was horrible. I plan my hotels months before a trip and I am sad to say that I feel betrayed and scammed by this hotel as I am definitely not getting what I payed for.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear nataliadV9377TL It is a shame that you chose to write a review on here a few hours after arriving as your inaccurate and unfair review is misleading. Upon your arrival it was somewhat strange for you to tip one on the porters and state that this was for all the trouble you were going to cause, ironically those words that you said were not misleading. You had booked 3 family rooms all of which have photos on our website, they are not hidden and can be seen quite clearly so you know what to expect, I must also add that the room you were allocated is often requested by our regulars although I must admit that the sofa's were due to be changed and subsequently I have ordered two replacements. Upon your conversation with me, I was unable to change you rooms straight away as we were full and everybody had checked in so I arranged for you the following night to have an alternative deluxe room as a free upgrade all of our deluxe rooms have been refurbished and I felt this was more in line with your expectations, I didn't have to arrange this as you had already posted such negative and false comments on here and approached your conversation with me and other staff members in an aggressive manner but I still felt obliged to try and turn this situation into a positive one. The two younger gentleman you were with that had one of the other rooms had also smashed one of the lights outside the room as seen on our CCTV to which they were not charged for and when we found a couple of items of clothing which you had left behind we arranged to post this first class to your next destination via recorded delivery again at no charge to yourselves, there was also a little further discount added for not meeting your expectations. To state that this hotel is a scam is a lie and is simply ridiculous and I trust the people looking at reviews on this site will look at some of the other 2000 reviews on here and be able to judge accordingly about what this hotel is all about. All in all I believe we have done more than enough to compensate for your disappointment particularly when you quite clearly had no intention of dealing with your disappointment in a fair and reasonable manner. I think it is fair to say that you would not return to this hotel which is something I would encourage but I will advise you that when booking at future hotels to call them in advance to ensure your expectations are met. Steve Bailey Interim General Manager

"great weekend break."

5
User 15/07/2019

a great location next to the minster,a couple of problems with room was rectified quickly.great staff and management go out of there way to assist.delicious breakfast and valet parking is a extra bonus,will revisit soon.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear dhughe920638 Thank you for taking the time to review your recent stay and for awarding us a five star rating. Sorry to hear there were a couple of room issues but happy to hear that they were quickly rectified by our attentive staff. we look forward to seeing you again in the future. Kind regards Steve Bailey Interim General Manager

"Great Location - Quiet, Well Appointed Room"

5
Elizabeth M, Ottawa, Ontario 15/07/2019

What a perfect location to explore York! The room was clean, quiet, comfortable. The bathroom was well appointed, and the water pressure was great! My room looked towards west over some beautifly kitted out yards, but I never saw anyone enjoying them! And since no one used them, I was able to leave my window wide open the whole time. I didn't try the restaurant or bar, but from what I saw as I wandered, people were quite satisfied. I would stay here again if I am ever back in York!!

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Elizabeth M Thank you for you review and how nice to hear you had such a great stay with us. I'm pleased to hear you comment about the view from one of our rear facing rooms, it does not show the Minster which is so often a popular request but as you have said shows some grounds of adjacent buildings such as the rectory and some roof tops of neighbouring buildings. We hope to welcome you back again in the future and hopefully you will get to sample some of our food and beverage offerings Kind regards Steve Bailey Interim General Manager

"Location cannot be beaten"

4
EuanS_12, Liverpool, United Kingdom 15/07/2019

Stayed for a Saturday evening on a weekend in York. The hotel is in prime location right next to the Minster so perfect for those wanting to see the sights of York. The location does mean parking is an issue but they will park your car for you for £20 night. The rooms are a little old fashioned but this is an old building in a very old city so to be expected and the decor is modern as are the fittings. The one exception is there is no aircon which I assume overseas visitors demand so a compromise was a portable AC unit hanging out of an open window. Being English and used to the climate my wife and I would be happy without and the open window did mean the sounds of the city centre revellers was quite intrusive (and it was York race day that day so the city was very full of those enjoying the spoils of their winnings!). One other word of warning, the Minster bells start tinier 8am on a Sunday, so don't expect a lie in!!

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear EuanS_12 Thank you for reviewing your recent visit to our hotel, I'm pleased to hear your stay was an enjoyable one. I think you have put some useful information on here for future guests. With the Minster being our neighbour the bells can be heard chiming on the hour and there is also a practice session on Tuesday nights which normally finishes around 9pm. We are unable to fit air conditioning units in all of our rooms but the portable units are the best solution we can find but this does require the window to be opened slightly to release the hot air and when a race weekend is on there can be additional external noise. If you are to visit us again in the future then be sure to call the hotel directly to discuss our different room options. Kind regards Steve Bailey Interim General Manager

"Fabulous hotel in a perfect location"

5
User 07/07/2019

My partner and I have just returned from a lovely break away at the Deans Court Hotel for our anniversary. I will begin by saying how wonderful the customer service is at DCH. I'd emailed a few times with (probably daft) questions before our stay and the reply was always prompt and so helpful. We were checked and shown to our room by Elliot. It was such a warm welcome and we really appreciate it. A card wishing us a happy anniversary had been left in the room even though I had only mentioned the reason for our stay in passing. A lovely touch. We ate in the restaurant and were served by Gerry who was again very helpful and friendly. Check out was smooth and Frank gave us really helpful information about a great walk along the city walls before we left. All the staff genuinely could not do enough for you and this made our stay. Thank you DCH staff. The location is perfect, I throughly enjoyed my breakfast with a view! Our room (standard double) was spacious, well decorated and had everything you might need. Valet parking was a dream and an absolute bargain for the price. I would definitely return to the Deans Court Hotel.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jmalacey What a fantastic review to read and congratulations on your anniversary. As you may well know the customer service at the hotel is so often commented on in a positive manner as we appreciate just how much great customer service can enhance the overall experience and our staff genuinely care about our guests. There are no such things as daft questions, if you want to know the answer to anything ask the people that know and in our case if we don't know the answer then we will try to find out. It is also nice to hear you comment on our valet parking as a dream and a bargain. At £20 per night it is not always perceived this way but when you look at what others charge in a lesser location and understand just what you get here for that £20 it soon becomes apparent that is very reasonable indeed. Thank you for your time and your review and we hope to see you again soon. Kind regards Steve Bailey Deputy General Manager

"Leisure"

5
User 06/07/2019

Perfect hotel, great location for York and right opposite the Minster. Was lovely to hear the chimes from the Minster from our room. Staff very friendly. We didn't stay for breakfast because we had planned to eat in the City at Betty's. We will return to this little gem of a hotel.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Maps25658476671 Thank you for taking the time to leave a review after your recent stay, we are delighted to hear that your visit was an enjoyable one. Having the Minster as our neighbour certainly does offer some fantastic views from our front facing rooms and their chimes are a welcome addition to most of our guests. I hope you get the opportunity to sample our breakfast on your next visit. Kind regards Steve Bailey Interim General Manager

"Would 100% recommend, treated like royalty!"

5
terriixx, Saltaire, United Kingdom 05/07/2019

The hotel was lovely, close to the station which makes it so much easier. Easy to find as right next to the minster, you can't miss it! Upon entering the hotel there was a staff member in the reception but he was talking with another customer, he acknowledged me and rang the bell to make another member of staff aware that I was there. I was checked in very quickly, even told I'd had my room upgraded to the 2nd best in the hotel!! Offered maps for the city, and then shown around the hotel and had everything explained to me by Frank. He was brilliant! Made sure I knew where everything was, how to work everything and that I was comfortable. I went out that evening and as I was walking to the exit, every member of staff I saw, smiled and said hello to me. Very welcoming hotel! I only stayed for one night and didn't get chance to sample the restaurant, I also had to be out quick in the morning so didn't try the breakfast I'd paid for either, but will definitely do so next time. I would definitely recommend this hotel to anyone staying in York.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear terriixx Thank you for taking the time to leave a review and how happy we are to hear that you had such a great stay. I was in fact the gentleman who was talking to another guest in reception when you entered, truth be told I have a tendency to talk for a while so I thought it best to summon another staff member. We will where possible offer room upgrades and I'm happy that on this occasion you were able to benefit. Frank is a name you will often see associated with positive comments on all forms of feedback and I will be happy to share your kind words, like wise the other staff members who you have encountered made a positive impression all of which is great reading for me. We look forward to your return where another warm welcome awaits. Kind regards Steve Bailey Interim General Manager

"First Class Hotel"

5
StaffsFred, Staffs 03/07/2019

My wife and I have just spent a lovely break to celebrate a Wedding Anniversary The hotel was superb, the staff were wonderful and all in all, I cannot fault it in any way. The hotel is extremely close to The Minster, so it's location in perfect

Steve B, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear StaffsFred Thank you for sharing your thoughts following on from your recent stay at the Dean Court Hotel and I wish you and your wife a very happy anniversary. We are thrilled that you chose to stay with us and happy to hear that you enjoyed your time with us. We hope to welcome you back to the hotel again soon. Kind regards Steve Bailey Interim General Manager

"Thank you for a lovely stay at your hotel"

4
solveigsynn_veh, Oslo, Norway 01/07/2019

This is a great hotel to visit in York. Wow. The staff is so friendly and helpful. When I arrived I got a room with too much noice and they gave me a new one immediatly. They took my luggage to my room and explained everything I needed to know about the safe, tv and the locker. The bed was very good and I really enjoyed the room and the silence away from the streets. Great breakfast with different alternatives to choose among and very good service from the staff. The coffee was just as I like it. I would highly recommend this place to everybody.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear solveigsynn_veh Thank you for writing a review after your recent stay and how happy I am to hear you enjoyed it so much. Whilst our front facing rooms offer great views, we are located opposite the Minster and there can be some external noise which can affect some of our rooms. I'm pleased we were able to offer an alternative room which was quieter at the rear of the building. The staff are often mentioned in such a positive way and its great to read that you were impressed with how friendly and helpful the staff are. We hope to welcome you back to the hotel soon Kind regards Steve Bailey Interim General Manager

"Windows have to be open in summer very noisey due to partygoers until 4am"

3
Venture47905408420, Burnley, United Kingdom 01/07/2019

The windows had to be opened as it was summer and the noise from party goers was excessive until 5am. We didnt sleep until the time. There was only portable AC which needed to be ducted through open windows like a tumble dryer. Very noisey surrounded by drunks singing and arguing at all hours as the waited for a taxi outside the hotel. Big disappointment after paying £220 per night

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Venture47905408420 I am sorry to read that your stay wasn't as enjoyable as you and we had hoped for. The night in which you stayed was a particularly hot evening and this combined with the race meeting that was on led to people being out later and evidently making more noise than usual. We have invested money working with local business and residents to help reduce noise on race days in particular but it appears on this occasion the external noise from the bottom of the street impacted on some of our guests. I do hope you will consider staying with us again and if so call us directly at the hotel to speak about the best time of year to visit and different options we have available. Kind regards Steve Bailey Interim General Manager

"Excellent Hotel"

5
User 29/06/2019

As always this hotel is excellent value and a very pleasant stay. Staff extremely pleasant and helpful. I choose to stay here every time I visit York. (At least 4 times a year) The valet parking is such a plus.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Bridget H How nice to welcome you back to the hotel again and thank you for reviewing your recent experience with us. As a regular customer you can vouch for how good the staff are here and nice to hear that you find the valet parking such a great benefit. We look forward to next time. Kind regards Steve Bailey Interim General Manager

"Absolutely First Class"

5
sunseekerworld, Linthwaite, United Kingdom 23/06/2019

Incredible location, absolutely priceless views of the Minster from our bedroom window. Lovely hotel, beautiful room - the service from all the staff is exceptional. Truly lovely hotel and highly recommend

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Deer sunseekerworld Thank you for awarding us five stars following on from your recent visit, Its great to hear you had an enjoyable stay with us and your review sums us up perfectly. We hope to see you again soon Kind regards Steve Bailey Interim General Manager

"Great location"

4
ChesterLeStreet, Brighton, United Kingdom 23/06/2019

We stay in York every year and have stayed at a few of leading hotels. Dean Court cannot be beaten for location and friendly, efficient staff. The first room we were allocated only had a shower and, after hours of pounding York's cobbles (not a euphemism) we look forward to a good hot bath. The second room was very nice, with fantastic Minster views and a stand-alone air-conditioning unit which both cooled the room and masked any noise from the taxi rank outside. There are few drawbacks, but for our taste, the hotel is a little old-fashioned, but very good nevertheless. Bath robes were another (not very important ) issue as they were designed to fit a small child, but reported and dealt with, with good humour. We would return, possibly, but there are very good alternatives within a half-mile radius.

Steve B, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear ChesterLeStreet Thank you for your review I think its fair to say that within York there are a few alternatives which may suit some more than others but as you rightly said our location and our staff are second to none. We have to be honest and accept that we do somethings better than others and there are somethings which we do not and we will continue to strive for more through developing in areas where we feel we can improve by utilising customer feedback. I am pleased to hear that you enjoyed your stay with us and I do hope we get to welcome you again. If that is to be the case then be sure to contact the hotel directly as our staff have the knowledge which we can put to good use to match your expectations. Kind regards Steve Bailey Interim General Manager

"Perfect."

5
User 22/06/2019

We haven't been back to the Dean Court since we were a child-free couple 9 years ago. It was like going back home. It's a small,cosy,friendly hotel with a added touch of luxury,superb staff and beautiful bedrooms. Opposite York Minster, it couldn't be better situated. Highly recommended.

Steve B, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Sharon F How nice to hear that after such a long time you were able to revisit this hotel and found it to be a home from home experience once again, with all the added touches that one can be sure to find in the best hotels. I'm not sure whether or not this particular visit was a child free visit or not such is the way with family life but I hope you do get to enjoy some of those occasions, as parents we have to remember to give ourselves a little us time. Whoever accompanied you on this visit I am pleased to hear it was an enjoyable stay and I am grateful to you for taking the time to review your time here. I hope we get to see you again before another nine years has passed. Kind regards Steve Bailey Interim General Manager

"Great hotel in a great location"

5
DRDTW, Fort Worth, Texas 21/06/2019

This hotel is located directly across from the Minster, so it's right in the middle of everything. It was, apparently, 3 buildings which have been connected together. Our family room was on the second floor of a wing that did not have elevator access. I have some minor accessibility issues, but I was able to negotiate the stairs. The staff welcomed us warmly on our arrival and helped make our stay totally enjoyable. Since this property is an old set of buildings in a historic area, there are a few quirks, but none distressing or problematic for us. For example, the heating/air conditioning unit was a free standing machine with venting through one of the windows. We stayed during weather that was in the 50s to 70s, and we had no problem either heating or cooling the room. Just something a bit different than many hotels. The breakfast buffet was great. Access to everything in York was easy. We enjoyed our stay. Oh, one other thing - since the hotel is located across the street from the Minster, one does hear the bell chimes. We didn't find this a problem.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear DRDTW Thank you for your review and may I say what an honest and observant review it was. Our original three buildings converted into one does have its quirks but we have learned over the years how to accommodate these. The biggest one truth be told is our lack of air conditioning due to our grade two listed status, the portable units we have in place in some of the rooms are the best solution of many we have tried. The bells do chime and the bell ringers do practice every Tuesday evening but finish no later than nine and for some it is a welcomed and tranquil sound, for others it can be a nuisance. When you are neighbours with the York Minster it is far better to embrace the joys we are exposed to rather than dwell upon some minor hindrances if indeed they are interpreted as such but it is important that our guests are aware of this before they book so they know whether this is the right place for them or not. One thing which will always remain positive and improve upon a guests experience is the fantastic staff that work here at Dean Court Hotel and as with so many before you it is comforting to read your kind words about them to which I thank you for sharing. We hope to have the opportunity to welcome you back again soon. Kind regards Steve Bailey Interim General Manager

"Simply fabulous"

5
PhilB505, Nottingham, United Kingdom 19/06/2019

This is without doubt our favourite UK hotel. Based in a very central position giving access to the city centre. The hotel is in excellent condition and spotlessly clean. It's the staff though who are the stars. From the minute you walk in you can be assured of a proper Yorkshire welcome. It was also a pleasant surprise to see Stephen ( the assistant manager ) back at the hotel as the interim manager. If the owners read these comments then look no further for your new manager, he's already in situ.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Phil and Sue It was nice to see you both again too, I always enjoy catching up with you and you always seem to make new friends whenever you come to the hotel which fits in very well with how we like to do things here. I also appreciate your comments to the owners and happy to hear that as per usual the staff made a positive impression. I look forward to catching up with you again on your next visit. Kind regards Steve Bailey Interim General Manager

"Comfortable stay!"

5
jeaniesy, Metro Manila, Philippines 17/06/2019

The hotel is very homey and feels like a home away from home. The bed was PERFECT! Pillows and duvet were extremely soft and comfortable. It's clean and comes with complete amenities! Staff were incredibly nice and helpful too. We had a partial view of the York Minster from our room and it really looks lovely at night! Will definitely stay here in the future!

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear jeaniesy Thank you for taking the time to leave a review after your recent stay, we're delighted to hear that you had an enjoyable and comfortable stay with us. I'm particularly happy to read your comments that it feels like a home away from home because that is the feeling we want our guests to have when they stay here. We hope to see you again soon. Kind regards Steve Bailey Interim General Manager

"Satisfying Stay"

5
CJTravelerTexas, Texas 12/06/2019

Upon the recommendation of a friend who is from York, we booked a room at the Dean Court Hotel (DCH) for four nights. In conducting some research, we learned that the DCH is in the center of town between the York Minster and St. Wilfrid's Church. The DCH was originally built in 1865 as three separate dwellings to house members of the clergy of the York Minster. We had a deluxe double room with a queen-size bed. The room was fairly large and the bathroom had a shower/tub combination. The room was a corner room that overlooked part of the York Minster. Because of the age of the hotel and certain local requirements, the DCH does not have a central air-conditioning in the rooms. You have to request a unit be installed; we did, and we were quite pleased with its performance. As part of our room rate breakfast was included. We found the breakfast to be more than adequate to meet our needs. This hotel has a bar, which we visited on a couple of occasions, and a very nice restaurant, where we dined one evening with friends. The food was presented beautifully and was delicious. The staff was friendly and attempted to respond to our wishes. Perhaps one of the biggest selling points for staying at the DCH is its location - excellent restaurants, historic sites, museums, gardens, retail stores of all types, and pubs are all within walking distance.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear CJTravelerTexas I do enjoy reading when our guests embrace the history of our building, I think a little history can add a little something to the experience of a stay. I was contacted recently by a journalist who was enquiring about an underground tunnel which led directly to the Minster from the Dean Court although if there was such a route then there isn't anymore as the area below street level appears to have been bricked up, nevertheless the idea of such a tunnel is an intriguing thought. Regarding your stay I am of course delighted to read that you had an enjoyable time with us and sampled our local offerings in our restaurant, the location speaks for itself and as many reviews on here have previously testified our staff are attentive and friendly. As you quite rightly said because of the age of the building and therefore certain status restrictions we are unable to provide air conditioning in all of our rooms but I'm happy to hear that the portable units we have invested in provided adequate cooling for the room. We don't have these for every room but where possible we will provide them. Finally I wish to thank you for giving your time to review your stay with us and we hope to welcome you back again in the future. Kind regards Steve Bailey Deputy General Manager

"A very nice stay"

5
Bubblechucks, London, United Kingdom 11/06/2019

Miz Bubblechucks is usually very prompt about her reviews of places, but I forgot to upload this one. I stayed at the Dean Court Hotel a while ago and had a fabulous time. The service was excellent and the staff friendly and professional. I had a very good dinner and an excellent breakfast. Dinner was served in my room, which I liked as I had a concert to attend. The food was well cooked and nicely presented. I ordered scrambled eggs and smoked salmon for breakfast with lovely thick slices of toast. Gallons of hot water in the bathroom and plenty of towels. My room, by the way, was a small suite overlooking the green outside the Minster. The hotel is 4 stars, quaint and very handy for the attractions in York. I stayed only a short time, but I would very much recommend this hotel to other travellers. It is a nice intimate place to stay where guests are made to feel welcome. And being in Yorkshire (Miz Bubblechucks's home county), they know how to make proper tea.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Miz Bubblechucks Firstly, what a fantastic name! Secondly thank you for reviewing your stay at the Dean Court Hotel. Its always satisfying to read our guests are trying our different food and beverage offerings and indeed enjoying them. We are proud when we read such positive reviews on how we have made our customers feel and the fact that they in turn wish to recommend us to future guests is what we aim to achieve. I'm off to go and drink a nice cup of tea but before I do, I wish to thank you again for your time and hope we have the opportunity to welcome you back to the hotel in the future. Kind regards Steve Bailey Deputy General Manager

"Comfortable hotel in a prime location"

5
realaledrinker2016, Biggin Hill, United Kingdom 08/06/2019

I stayed at the Dean Court for two nights recently. I found it to be located in a prime position close to the Minster and the old town. The street that is in is traffic restricted and the front looks out on to a green and war memorial. The building is quite old and has been maintained to a high standard. My room was a twin double on the first floor at the front. It was spacious having four armchairs, comfortable beds, television tea / coffee making kettle, an iron, hair drier and even an umbrella and dressing gowns in the wardrobe. The bathroom was of a reasonable size with a good shower over the bath. I had breakfast while staying, it was served to the table freshly cooked to order, chosen from the menu. The quality was supurb. I would stay at this hotel again and highly recommend it

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear realaledrinker2016 Thank you for your five star review of the Dean Court Hotel. Its great to read that you had an enjoyable stay with us and would do so again in the future. looking over your tripadvisor name if you need any recommendations on where to go on your next visit to sample some fine real ale then feel free to come and see me, we have a great collection in York. kind regards Steve Bailey Deputy General Manager

"Excellent stay"

5
LynneCarr, Newcastle upon Tyne, United Kingdom 06/06/2019

Hotel is in the centre of York .The Minster was across the road.The staff are all very helpful and nothing is a problem. Very clean rooms could mayby do with a little tlc as far as the dedcor ,but room had everything you could need even bottled water in the fridge.

Steve B, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear LynneCarr, Thank you for taking the time to review our hotel, we really appreciate all the feedback from our guests. We are very lucky to be able to offer such a central location with great views of the Minster from the restaurant and some of our bedrooms. We are aware that a few of our bedrooms need a fresh look, and this is why we are constantly reviewing and renewing our bedrooms, as often as we can. We are looking forward to welcoming you again soon, Kind regards, Federico Martinez.

"Afternoon tea"

5
NShad93, Buckinghamshire, United Kingdom 06/06/2019

My mom and I had afternoon tea here a couple of weeks ago. She had phoned and booked in (with dietary requirements), however when we arrived there was no evidence of our booking. Fortunately the staff here were great, and were very helpful in getting us settled and making sure they got our requirements (both gluten free- one with meat, one veggie but no egg). As we had one meat one veggie they brought out separate stands (we've been to places where they just put all sandwiches together). The sandwiches were lovely and bigger than a lot of other places we've had afternoon tea. Sometimes gluten free bread can be dry and crumble but they were really good. All the desserts were gluten free too, and the scones were nice and warm. It took a little while to arrive after we ordered, but I think that was because they were catering for our requirements. Overall a great afternoon tea, with a lovely location looking out at the cathedral. I'd visit again.

Steve B, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear NShad93, Thank you for such a great review, we really appreciate your kind comments. I'm sorry to read that there was no evidence of your booking when you arrived, but glad to know that our helpful staff accommodated you and made sure we took care of your dietary requirements without hesitation. We are looking forward to welcoming you again on your next visit. Kindest regards, Federico Martinez.

"Standards gone down the hill"

2
User 05/06/2019

I usually dont write negative reviews, but, our today's visit to forced me to write this. I visited with my friend, and enjoyed soup of the day. It was nice and service was also great, but we noticed one of the staff member resting on porch near reception. We understand, if staff was so tired, might be a chef, but in sometime, we heard him talking loudly with guests, resting and joking, which is not expected behaviour in front of other customers. I have been visiting this hotel since last 3 years, but would hesitate to continue visiting in future. I really think that hotel standards are gone down, they should train their staff on handling customers and interpersonal skills.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Martha B I am disappointed and somewhat frustrated after reading your review. You mention enjoying the food and the service but you were left feeling disappointed after one of our staff was talking with guests, resting and joking. To imply that our standards have dropped because of this is in my opinion a bizarre statement, I openly encourage our staff to speak with customers and many of our customers enjoy speaking with our staff, I would expect this of any hotel or hospitality business. I must try to take all comments in a constructive manner in a bid to improve our business but I have struggled somewhat to do that in this instance, but nonetheless I will raise these comments with our respective teams to see how we can improve, but I must add this is because I am obliged to do so and not because I agree with your comments. regards Steve Bailey Deputy General Manager

"Mr ans Mrs Weir"

5
FarAway44303490013, Morpeth, United Kingdom 02/06/2019

Stayed at this hotel for 5 nights best hotel we have stayed at everything was perfect room absolutely beautiful and comfortable first class .Hotel was spotlessly clean throughout.Staff couldn't do enough for us.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear FarAway44303490013 Thank you for your review and how fantastic it is to read that the Dean Court Hotel is the best hotel you have ever stayed in, I've got to say its the best hotel I've ever worked in too. We hope to welcome you back again soon. Kind regards Steve Bailey Deputy General Manager

"Honest Review - the good & not so good."

1
BinkyBoo1, Perth, United Kingdom 02/06/2019

We stayed here on Friday evening & booked it based on its central location & TA reviews . Firstly , the good points. It is indeed very central , fabulously located opposite the Minster . The aesthetics of the external building are hard to fault & the public rooms are well decorated in a contemporary style . We dined out but had breakfast in the hotel which was very good & offered kedgeree & eggs Benedict along with the usual cooked breakfast offerings. The staff were very polite & helpful . However , the not so good points were ... We had no sleep because our front facing room whilst having a lovely view of the Minster also fronts onto a taxi rank & there was a relentless noise from well imbibed revellers until about 4 am . I mentioned the noise on checkout & was met by a shrug of the shoulders & explanation regarding the taxi rank . I was a bit non plussed as the room was just shy of £160 per night & for that I would expect to actually enjoy a good nights sleep. The room had a rather large air conditioning unit which to use required the window to be wedged open for the extractor so if you are staying in the summer you will have a choice of being roasting hot with the window shut & AC off or window open & hopefully cooler but subject to the street noise - either way you are not going to be sleeping . Whilst the public rooms are well decorated our room was very dated & the linens had seen better days . There is parking available which is a valet service & so you should factor that additional cost of £20 per night into the accommodation costs . This might be a Best Western Premier collection hotel but I couldn't give it 4 stars & if returning to York I am afraid I wouldn't choose to stay here again because it's unacceptable to me to not be able to sleep & pay for the privilege. In my opinion this is a balanced revue & had I seen a similar review mentioning the taxi rank I would have chosen to stay elsewhere .

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear BinkyBoo1 Thank you for taking the time to leave a review. I am obviously disappointed to only see a 1 star rating particularly when there so many good aspects of the stay such as location, external aesthetics, public areas, very good breakfast, lovely views and polite and helpful staff. I guess the key disappointing aspect was the external noise from outside. Over the years this has been something that other guests have commented on and despite our best efforts this is something that is out of our hands. We have teamed up with York Bid and several local businesses and residents to provide taxi marshalls on the weekends to try and reduce some of the noise that can take place on busy weekends in particular. After speaking with the night porters I do know that this past weekend saw a lot of people on Duncombe Place and I am sorry to read that this impacted on the quality of your sleep and subsequently led to you having a disappointing stay. Kind regards Steve Bailey Deputy General Manager

"2-nights in York"

4
Compass774652, Toronto, Canada 30/05/2019

Our room was on the top floor, directly across the street from the Cathedral. Not sure how many hotel rooms in England have a better view than that! Our room was not ready at check-in time due to an issue with one of the hotel's suppliers but the staff were great about it ensuring we were kept in the loop and that our needs were met while we waited. The room was clean though and everything we could have asked for. The breakfast was great though the ladies that served us didn't seem very pleased with their jobs. Perhaps they were just not awake yet. The bar was great and the bar staff polite and eager to engage in conversation. I would recommend the hotel to anyone and should I return to York I know where I will be staying! Perfect hotel!

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Compass774652 Thank you for your review I must apologise that your room was not ready at 2pm on this occasion, it genuinely is such a rare occurrence in this hotel but as you said one of our suppliers is having a tough time at the moment and despite their best efforts it has had a little impact on our business. I am pleased to hear though that the staff handled the inconvenience well. I am also sorry to hear that some of the staff did not appear as happy as they would normally be, I'm unsure who it was but I will address the whole team. despite a few minor issues, I am pleased to hear that if you are back in York you want to stay with us again and we hope to get the opportunity to make you feel welcome. Kind regards Steve Bailey Deputy General Manager

"King for a Day"

5
Currie01, Edinburgh 30/05/2019

When I stay in the Dean Court Hotel in York, I am always made to feel like I'm king for a day. Room 17 glitters with gold and the hotel itself is always cleaned to the standard of a palace. I have so many fond memories of my favourite hotel in York over 10 years and I will always return and would recommend this hotel enormously.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Currie01 I only recently replied to a response whereby our guest referred to her experience as being treated like royalty and to read something of a similar nature is quite complimentary of what we aim to achieve at the hotel. It seems a little strange commenting to you on here as we have become good friends over the years as you have with many of the staff and as always, we look forward to seeing you again. See you in March Kind regards Steve Bailey Deputy General Manager

"Much better afternoon tea than Bettys "

5
leedsUKLesley, Leeds, United Kingdom 30/05/2019

Just had the Yorkshire afternoon tea, it was perfect. Decent size sandwiches, all fresh and good fillings, the best ever scones with jam and clotted cream. Plus a lovely selection of desserts, all different and top quality. Almost managed to eat it all! Huge pot of tea and we were asked if we wanted more. The staff were all friendly and helpful. Couldn't be bettered. Visited Bettys three weeks ago, and whilst it was good it wasn't as good or as good value as this.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear leedsUKLesley Thank you for taking the time to write a review after visiting our restaurant, It is not the first time that I have heard the words to which your review is titled and as with then I am pleased to hear that another of our customers has found our offerings to be of great quality and indeed great value. Our friendly and helpful staff look forward to welcoming you back soon. kind regards Steve Bailey Deputy General Manager

"Charming Hotel"

4
Deborah W, New York Mills, New York 27/05/2019

The location - steps away from the Minster at York - could not have been better. The room was tiny, clean and updated. The bathroom was new but no place to put my wash bag. All of the appropriate amenities were there but if you had large luggage - the space was too small to get around. However the service for breakfast and lunch was excellent and the hotel staff very pleasant and professional.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Deborah W Thank you for your review We do have a selection of room sizes here and our single rooms and our cosy doubles will be the smaller of those whereby a large amount of luggage through the course of long stay could impact on some of the space. Any concerns or questions can be answered by any of the hotel team in advance of booking a stay with us. Location, staff and cleanliness are always mentioned in such a positive manner and I am pleased to read that these aspects along with breakfast and dinner were well received. We hope to welcome you back in the future and if so call the hotel to talk about the different room types we have available as we aim to make your next review a five star rating. Kind regards Steve Bailey Deputy General Manager

"Great hotel"

5
84SharonL, Sheffield, United Kingdom 26/05/2019

What a lovely hotel so close to the minster we could almost touch it. The food was beautifully cooked and the view was perfect. The staff are marvellous especially Rebecca on reception who looked after us like we were royalty. I will be booking again soon. Thank you.

Steve B, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 84SharonL It is great to hear of another happy customer and as always I am particular pleased to hear our staff mentioned in such a positive light. To read that you felt like royalty is great to see and a testament to the staff and our mentality at the hotel. I will be sure to pass on your kind words to Rebecca and she along with all of the staff here look forward to welcoming you back to the Dean Court Hotel again soon. Kind regards Steve Bailey Deputy General Manager

"Great location. All very good except the pillows."

4
Jenny L, Woking, United Kingdom 24/05/2019

We have just returned from three nights in this hotel. The location could not have been better - right next to the Minster and close to many attractions, restaurants, pubs, shops and transport. The station is a 10-15 minute walk away. The breakfasts were very good and the room was large and comfortable with a well equipped bathroom with both a bath and a shower. There was a kettle and snacks, free chilled water, safety deposit box, good storage and an excellent view of the Minster. The only downside were the pillows which were very spongy and uncomfortable, causing one's head to either roll or bounce off, although the bed itself was fine. Unfortunately the pillows had a detrimental effect on our quality of sleep and on the last night we had to use cushions.

"Can do better!"

3
Robert K, Malton, United Kingdom 24/05/2019

Annual private dinner party, pre booked menu choices with anticipation of another enjoyable evening. Table of six, four promptly received their starters, two had along wait, similar erratic service with main course, food luke warm,vegatables eventualy arrived. Desserts service good but again, an another long wait for coffee, forced to leave without any. Appeared to be addequate serving staff, but problems eminating from the kitchen, created a less memorable evening.

"exceptional hotel"

5
User 21/05/2019

I have been coming to the Dean Court for over 30 years many many times & never stayed anywhere else in York. How can I say more than that. The latest upgrade of the hotel has taken it to a new level of perfectness

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 193PeterS193 I don't think there is much more that needs to be said, thank you for your continued custom and we look forward to your next visit where another perfect visit awaits you. Kind regards Steve Bailey Deputy General Manager

"Great location, friendly staff, poor value for money."

2
User 20/05/2019

Room we got was really small and there's no air conditioning (no where is this mentioned on their website). We had to use the table fan at night since it was stuffy. The bathroom sink has separate hot & cold water faucet, not sure how the hotel expects you to mix it. This was a refurbished room. Overall it was poor value for money for 175GBP/ night.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear worldtravellerac Thank you for taking the time to review your recent stay with us, I am sorry on this occasion you were left feeling disappointed. I can't match your TripAdvisor name to your name registered with us at the hotel but I would guess you booked one of our cosy rooms, although they have all the amenities that our other rooms have there isn't as much walkway space in these rooms as our standard doubles or deluxe rooms. I think its a fair point about the taps and one I shall put forward for when future works are carried out but this is fairly common place in the UK. Forgive me for presuming again but I would guess you were from the states and I do know there is an expectancy there that all hotels have air conditioning, Unfortunately due to the status of the building we are unable to put air conditioning units in all of our rooms and my advice is whilst in the UK maybe call the hotels beforehand to see if they have this, I would expect purpose built hotels to have them but some with grade listing status buildings such as ours its not always possible. Kind regards Steve Bailey Deputy General Manager

"Great place to stay"

4
Ian F, Sleaford, United Kingdom 19/05/2019

Great location, friendly and helpful staff. On the door step of the Minster and just round the courier from lovely places eat. Room could be updated as they look rather tired? Although they have just had a refurb think several rooms got missed.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Ian F Thank you for your review, it is nice to hear that our location and staff were impressive. We do have an ongoing refurbishment project in place, we wont be stopping until we have done them all but in truth it will take us some time. We love the new bedrooms that our designer and her team have carefully designed and refurbished but still some of our guests who have been coming here for many years still ask for the rooms that were designed in the previous refurbishment phase back in the 2000's Hopefully by your next visit we would have completed some more rooms but if you call the hotel directly we should be able to allocate you one of the newer refurbished rooms. Kind regards Steve Bailey Deputy General Manager

"Perfect location and lovely hotel"

5
lilyvictoria59, London, United Kingdom 16/05/2019

This has to be the most perfectly situated hotel in York for travellers reliant on public transport or for anyone less energetic. It is next door to the Minster, a stone's throw from the Shambles, two minute's walk away from the sightseeing tour bus and a short walk to the river cruise point. There are dozens of eateries and pubs close by - as well as parks. The hotel itself is spotless and with very helpful and pleasant staff. Our room was well equipped and quiet - and with a very large and comfortable bed and pillows. We had one evening meal in the lounge bar and were impressed with the quality and value of the food. The battered fish was as good as it gets other than by the sea. Different sections of the hotel are served by different lifts so any visitors with potential difficulty in accessing upper floors on foot might be wise to book by phone and make this known. We were only there for a couple of nights but will not hesitate to return and recommend.

"Luxury in the centre of stunning York"

5
User 16/05/2019

Dean Court deserves its high satisfaction ranking. Attention to detail sets this hotel apart, for example providing the day's weather forecast at the breakfast table is a nice touch. Room was new, spotless and well designed. Breakfast was good, as was the restaurant for dinner.There are many other dining options within a short stroll as well. Fast WiFi was also appreciated. However the best aspect is the hotel's location, only a few meters from the Minster and a short walk to the Shambles and other interesting attractions. Highly recommended.

"great location"

5
43markn, Woodbridge, United Kingdom 14/05/2019

ecellent location - right next to the minster. valet service for parking is very efficient both on arrival and leaving the hotel (just pull up outside and pop in to reception. they will give you a temporary parking ticket to give you time to remove your bags and a member of staff will then move your car for you.). all the staff are friendly and efficient and gave great advice about how to time our exploration of the city to avoid the crowds at the weekend. the food in the restaurant was excellent and very reasonably priced.

"Lovely lunch in a great location"

5
Kirsty M, Glasgow, Scotland, United Kingdom 13/05/2019

We visited after being hungry at an awkward time and other places were closed for lunch, so we decided to sit in the lounge and order food. Both the ciabatta and the burger were excellent, with a special mention for the best chips I've had in ages! Bartender/waiter was exceptionally friendly and chatty. The reception and lounge areas were lovely. Would be interested in staying here on our next return to York on account of the great lunch we had.

"Yorkshire at its best!"

5
paulrholman, Eastbourne, United Kingdom 13/05/2019

Wanted a quality hotel in the center of York and this one delivered. Perfect position 100 m from the front of the Minster. Great room with everything you need, hairdrier, radio/ USB charger. Plenty of tea/ coffee etc. Fresh bottled water in mini fridge, in glass bottles FREE. Room 63 was double with fantastic view of Minster. Only snag is if you dont do stairs, it was up a couple of steep flights....no lift this part of the hotel...other parts had lift. Beautiful dining room to enjoy the view whilst having breakfast or dinner. Full English, scrambled eggs and smoked salmon, variety of other cooked dishes. The usual cold alternatives, cereals, yoghurt with fresh fruits. Croissants, choc au pan etc. All really fresh. Car parking is a little expensive but car jockey ferries it from front door. You dont need a car in York! Overall great hotel.

"Traditional service. Wonderful atmosphere"

5
bsrliverpool, Liverpool, United Kingdom 08/05/2019

Nicest set of staff you could imagine. Fresh milk for tea in rooms. Info folders with greetings cards of the hotel. Reasonable and efficient valet parking. 100 yards from the Minster and close to the central attractions. Fantastic old English style breakfast plus.comfortable room. Lift albeit for one.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear bsrliverpool Thank you for your positive review. Wonderful and atmosphere are two words I love to read alongside each other and very much reflective of what the Dean Court can offer. The lift to your room is a small one as anybody who has been in there will agree but due to our main lift being out of service which leads to a different set of rooms the porters team who assist with luggage have grown a lot fonder of that lift this past week. It is great to read we ticked so many boxes and we hope to welcome you back to the hotel in the future. Kind regards Steve Bailey

"Pleasant Staff But Facilities Could Have Been Better"

3
greedyorca, Croydon, Australia 07/05/2019

We were informed a day before we checked in that the lifts would be out of order, but assistance would be provided with our luggage. On checking in, we discovered that our room was on the top floor, which was not ideal, as I suffer from a failed knee replacement and high blood pressure. I did inform the hotel about the knee after i was informed about the lifts. I also requested a quiet room when booking, but our room had a large noisy air vent to the left of the window, which was on most of the first night and commenced very early in the morning on the second night. The 2 mirrors in the bathroom had no light near them, which it made it difficult for me to see to shave and for my wife to apply her makeup. The only available lights were recessed ceiling lights, which were behind you, so your face was in shadow when close to the mirrors. The push button for the toilet was also very stiff, which was not good for me, as I suffer from osteoarthritis, and the button needed to be fully depressed for a reasonable flush.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear greedyorca Thank you for your review and I am sorry to hear that there were some issues throughout your visit which detracted away from your overall enjoyment. I can see from your correspondence with us that you had told us that if you were in an area which was affected by the lift you would require assistance with your luggage due to a problem with your knee. Although this only says that you will require us to assist with the luggage rather than be allocated a different room, perhaps a bit of common sense should have been applied to the fact that you referred to having a bad knee and we could have tried harder to allocate a room on a lower floor albeit we were full with a lot of requests to handle over this week where we had limited lift access. It is the first time I am hearing of the other issues within the room but these have been highlighted to the maintenance team to address and I thank you for bringing these to our attention. Our staff are always on hand to address any issues as and when they may occur and we encourage all of our guests to call down to reception if experiencing anything that they are not happy with. I can only offer my apologies again for falling short of your expectations on this visit, it has been a challenging week whilst the lift has been out of operation but I am disappointed to hear of any guest that hasn't enjoyed their stay as much as they should do when they visit the Dean Court Hotel and I hope we get another chance to impress you in the future. Kind regards Steve Bailey Deputy General Manager

"Excellent service"

5
emmap4474, Glossop, United Kingdom 07/05/2019

We visited York over the weekend and went into Dean Court for some drinks, we were greeted with such professionalism. The man on the bar was friendly and attentive and the drinks were reasonably priced. Situated next to the Minster it is perfect. We will definitely be back.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear emmap4474 Thank you for your review, it is so nice to hear that you chose to come into the hotel for some drinks, a lot of people think that hotels are only for the residents when in fact we welcome everybody here with open arms. Great to hear comments about our staff's professionalism and friendly nature and we look forward to your next visit. Kind regards Steve Bailey Deputy General Manager

"Short break"

5
teritraveller12, Hawick, United Kingdom 07/05/2019

Had a lovely 2 night break staying at the Dean Court, everything was perfect. Great location, lovely friendly staff. Nothing was any bother. Very varied choice for breakfast. Rooms lovely, great nights sleep.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear teritraveller12 Thank you for choosing to stay at the Dean Court Hotel and indeed for taking the time to leave a review. We are happy to hear that you had an enjoyable stay and that we ticked all the boxes one would expect at a top quality hotel. We hope to see you again in the future. Kind regards Steve Bailey Deputy General Manager

"Thank Goodness for Frank!"

5
User 29/04/2019

Pulled to the curb moments before a parade started, Frank Caufield has us unloaded and the car whisked away moments before the parade started. Don't know how we would have done it without him! Get sure 17, with a view looking directly at York Minster! Hotel and the rest of the staff were awesome!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear ck8241 Thank you for your comments, it wont surprise you to hear that our very own Frank Caulfield has been shortlisted for several prestigious awards during his time here as well as a previous winner of the national Best Western Jewel in the crown awards so to read your tagline is no surprise but is still very much welcomed. Great also to hear that you found the other staff and the hotel to be awesome. We hope to see you soon Kind regards Steve Bailey Deputy General Manager

"York trip - great hotel base"

5
Havechairwilltravel, Somerset, United Kingdom 29/04/2019

Dean Court was our hotel base for our four night stay in York. It is well-positioned and in easy walking distance of the attractions and it was good to be able to leave the car and enjoy the break. The hotel is clean and modern, with really friendly staff who couldn't do enough for us. Breakfast each morning and dinner one night were eaten in the restaurant with the stunning views of the Minster. Food was lovely, and service good on most occasions (one breakfast-time the service was less good). Our room was spacious and comfortable. Wheelchair accessibility: The hotel is accessed by a wheelchair lift that takes people in wheelchairs in a door to the right of the main door. Staff help with this but are readily available and we didn't have to wait more than a couple of minutes. Within the hotel there is a ramp down to reception and it is easy to get around. The adapted room (room 2) has been recently done and is very nice - spacious and carefully planned bathroom and ample room to move a wheelchair around. Shower seat, grab rails each side of shower and toilet, grab rails by the sink, and non-slip flooring all helped with safe transfers. The room has a large roof window rather than windows in the wall. This was coupled though with air conditioning (/heating) that was efficient to use, really good lighting, and a remote control pair of blinds - blackout & 'curtain' for the roof window. I was dubious at first about the lack of conventional window but levels of light and air were easy to control so it was fine. The general area is not bad for wheelchairs, the kerbs have sufficient drop downs and although a little uneven in places it was comfortable getting around the immediate vicinity. There is lots to do in York for wheelchair-users and we had a busy and happy few days.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Havechairwilltravel Thank you for your review, it is great to have such an insightful description of our disabled rooms to help with guests with limited mobility and any potential guest that may be reading this please call the hotel directly so we can answer any questions you may have. The room which you stayed in was converted just over a year ago and as such has been created with accessibility in mind but only through sharing your guest experience can we know if we have achieved what we set out to do and at the same time look to see how we can improve our facilities. We have been fortunate of late that we have had several wheelchair users who have been kind enough to offer their thoughts and their advice on their experience of the room which should help us to improve our facilities even further. I am sorry to hear on one of the occasions you visited our restaurant the service was not up to the usual standards but to hear your positive comments about the cleanliness and the friendly staff is nice to hear. I just want to thank you again for giving up your time to offer such a comprehensive review for the benefit of future visitors to our hotel and I very much hope to welcome you back again to the hotel in the future. Kind regards Steve Bailey Deputy General Manager

"York Dean Best Western"

5
akcummings, Jupiter, Florida 23/04/2019

Unbelievable location for walking distance to anywhere in York. The staff was extremely pleasant and made our stay a pleasure. It was a 10 minute walk slightly uphill from the rail station and the area has limited transportation options to the hotel. The hotel does not offer a shuttle.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear akcummings Thank you for your review and its a pleasure to read that you had such an enjoyable stay with us. Regrettably we do not offer a shuttle service as you touched upon we are about a 10 minute walk from the train station and even less time for most of York's city centre attractions and so we don't provide a shuttle. There is a taxi rank at the train station or alternatively the number 1 bus service operated by first bus collects from outside the station and is a couple of stops to the Theatre Royal which is about a minutes walk to the hotel. I would say these are the best options if walking to the hotel is not an option. I hope this information helps for your next visit however do feel free to contact the hotel on 01904 625082 if we can be of assistance. Kind regards Steve Bailey Deputy General Manager

"GREAT HOTEL"

5
User 21/04/2019

This is a very nice hotel in an excellent location just outside the minster and adjacent to the shambles. The hotel has comfy rooms and nice pleasant staff with good food at breakfast and meals, the central location makes this an ideal location for your holiday

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear William S Thank you for reviewing your recent stay at the Dean Court Hotel. It is fantastic to read another 5 star review and we hope to welcome you back again in the future for another great stay. Kind regards Steve Bailey Deputy General Manager

"Superbly situated, wonderful warm welcome!"

4
User 17/04/2019

This hotel, is perfectly situated for York Minster and sightseeing! My windows looked directly on to the Minster, which was breathtaking! The room was refurbished and very pretty. The welcome was incredibly warm and staff were exceptionally helpful. I will definitely look forward to staying here again!

DeanCourt, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Deni M, Thank you very much for taking the time to review our hotel, we really appreciate your feedback. I am glad to hear that you enjoyed your stay in one of our refurbished rooms with the unforgettable views of the Minster, and that our charming staff took good care of you. We look forward to welcoming you back soon! Kind regards, Federico Martinez. Guest Care Manager

"Couldn't fault the hotel "

5
LJOutAndAbout, Solihull, United Kingdom 13/04/2019

First visit to the hotel but second time to York. The hotel is placed in the best location facing York Minster. We had a fabulous view. Lovely room very clean comfy bed nice towels. We stayed for two nights. The breakfast was £12 pp. Was well worth the price the cooked breakfast was very nice. Ample toast tea coffee cereal fruit etc. Would stay here again.

DeanCourt, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear LJOutAndAbout, Thank you for taking the time to review your last stay with us, we really appreciate it. It is great to hear that you enjoyed every aspect of your stay with us (nice room, comfy bed, good breakfast, etc..) and that you will stay again. We are very lucky to have such a great location, with astonishing views of the Minster from some of our rooms. We hope to welcome you back again in the future and provide you with an even better stay. Kind regards, Federico Martinez Guest Care Manager.

"Fabulous Afternoon Tea"

5
Zoesil, Harrogate, United Kingdom 11/04/2019

The hotel looks like a great place to stay in York but Iwant to review their afternoon tea because it was superb! I have had afternoon tea at many locations and this is one of the best, everything was lovely and freshly made with a few surprises which I won't spoil for everyone, but it certainly stood out head and shoulders above others. The service was great too, the young staff were nice but there was a lovely older lady who looked after us with great care and attention and made sure we enjoyed our afternoon and kept the tea refreshed.

DeanCourt, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Zoesil, Thank you for such a great review, it is very appreciated. I am glad to hear that you very much enjoyed our Afternoon Tea, specially after knowing that you have had it at many other locations and you consider ours to be one of the best! Our chefs and waiters will be very happy to read your lovely comments, they work hard to ensure that everyone enjoys our food and has a good time at the hotel. We hope to see you again soon. Kind regards, Federico Martinez Guest Care Manager.

"THE place to stay in York!"

5
mrslauer, Longmont, Colorado 07/04/2019

Yes, the hotel is directly across from York Minster! Yes, the hotel is mere steps from the shops and The Shambles! However what really makes this hotel sing is the service! We were greeted graciously by Frank at the front door who whisked our luggage up to our rooms and worked to unravel a small snafu in our booking - my mistake, I believe. The manager quickly resolved our issue and our family of four were able to enjoy our day in York to the utmost. A charming hotel for such a charming city. Our main room was ample size, with a convertible sofa for my 9 year old niece. The room was comfortable, sparkling clean, and came with a tub shower my mother greatly appreciated. I stayed in a cosy single room that perfectly met my needs. We enjoyed room service for dinner as well as the breakfast. Both were excellent, and again the service was terrific. I can't imagine staying anywhere else!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear mrslauer Thank you for taking the time to write a review and indeed such a glowing review. I was the manager on shift at the time and although there was a small issue with the booking I'm pleased we were able to offer a solution promptly and with little impact on your stay. Frank is so often mentioned in a positive manner on here and on other forms of feedback that our customers very kindly offer to us and like so many before you his warming personality has impressed and added to the experience of staying at the Dean Court Hotel. your comments on our food offerings will be welcomed by our chef,his team and the waiting staff and I am thrilled to hear that you and your family enjoyed your time in York. If you do happen to be back in York in the future we look forward to welcoming you back to the Dean Court Hotel. Kind regards Steve Bailey Deputy General Manager

"Great hotel - they need to make sure the beer garden doesn't destroy it."

4
User 05/04/2019

Great hotel in superb location. I hope that they put a stop to the beer garden the Three Legged Mare is building behind them or the atmosphere whole place will be utterly ruined. If the noisy, intrusive pub garden is halted then I would certainly recommend it to others.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear dbs170474 Thank you for your review and for recommending us to others. We are aware that there is some work going on in a nearby pub and we shall certainly be working hard to ensure we can continue to offer our guests continued great service and an enjoyable atmosphere. Kind regards Steve Bailey Deputy General Manager

"One nighter but great!"

5
Sooz T, Hayling Island, United Kingdom 02/04/2019

Stayed at the hotel for just one night. Had to change our booking twice and staff handled everything with understanding, professionalism and courtesy. Dinner was lovely. We had booked a basic room but it had all the amenities we could wish for. Location is ideal for sightseeing in York. We will return!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Sooz T Thank you for your reply following on from your recent visit to the Dean Court Hotel. I'm pleased to hear that the staff were able to handle some changes to the booking and did so in a professional manner. Its also great to hear that you dined with us in our restaurant and that your dinner was lovely. I would like to thank you for choosing to stay at the Dean Court where we look forward to welcoming you back again in the future. Kind regards Steve Bailey Deputy General Manager

"Great location"

5
Discover63269336448, Newcastle upon Tyne, United Kingdom 25/03/2019

Stayed just one night to spend a few days with our son who's at York Uni. Hotels in a great location, right opposite the Cathedral and walking distance to all the sights. Staff were efficient and friendly and the room pleasantly decorated. We didn't get an opportunity to sample the bar or restaurant, but both were very busy.

DeanCourt, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Discover63269336448, Thank you for your nice review, it is very appreciated. I am glad to hear that you liked the decoration in your room, and that our staff ensured you had a pleasant stay. We hope to welcome you back again in the future and hopefully you will have a chance to try our bar and restaurant next time. Kind regards, Federico Martinez Guest Care Manager.

"All good"

5
Lucy L, Uppingham, United Kingdom 25/03/2019

Just an over-night stop but couldn't fault it. Comfy bed, large and quiet room (but could still hear the wonderful Minster bells), fab location and charming and friendly staff. Special mention to the lovely Elliot and his quest to get top billing in reviews! Valet parking was a huge bonus: arrived midday and were told we could leave the car until the following day,10pm. There is a charge for parking but it's worth the money.

DeanCourt, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lucy L, Thank you for such a good review. It is great to hear that you enjoyed all aspects of the hotel and that our team took good care of you during your stay with us. Elliot will be really happy to read your kind comments about him, he is working hard to be at the top of the most positively reviewed employees of the year, and he is doing very well so far. We hope to welcome you back again in the future. Kind regards, Federico Martinez Guest Care Manager.

"Great choice in York!"

5
Adventure49402206257, Seattle, Washington 23/03/2019

Dean Court was suggested by our travel consultant in Seattle, and she was SO right! Beautiful, historic building, but still modern where “modern” is needed (like bathrooms and a small lift for those for whom stairs are a challenge). GREAT location, right across from York Minster, we walked everywhere. If I ever go to York again, I'll never stay anywhere else!

DeanCourt, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Adventure49402206257, Thank you for such a great review, it is very appreciated. I am glad to hear that you enjoyed your stay with us, you travel consultant definitely made the right choice here. We are lucky to have such a nice location, with beautiful places to visit such as the Shambles street, the Minster and the city walls so closed by, plus all of the main shops, restaurants and pubs at only a couple of minutes away. We hope to welcome you back again on your next visit to York. Kind regards, Federico Martinez Guest Care Manager.

"Excellent Location, a clean, comfortable friendly hotel with valet parking"

5
Climber35436120495, Chichester, United Kingdom 22/03/2019

I would highly recommend The Dean Court Hotel. Our stay was comfortable, quiet and we found all the staff to be friendly and extremely helpful. The hotel is very well located to walk all around the City. It is so convenient to have the valet parking making our stay so easy. The breakfast is first class, such a choice, freshly cooked and delicious. We will definitely stay again.

DeanCourt, Guest Relations Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Climber35436120495, Thank you for taking the time to review your last stay with us, we really appreciate it. It is great to read that you enjoyed every aspect of your stay with us. Our staff works very hard to ensure that our guests have a pleasant stay and reading positives reviews like yours help us to know that we are doing a good job, makes it all worthwhile. We hope to welcome you back again in the future. Kind regards, Federico Martinez Guest Care Manager.

"Lovely stay"

5
Freqtravfr, London, United Kingdom 22/03/2019

A lovely stay in a lovely room overlooking the cathedral. We stayed in a room which has just been refurbished and everything from the individual spot lights over each side of the bed to 4 options of shower gel/ shampoo in the bathroom made our stay leisurely and comfortable. Frank was very helpful in showing us to the room and telling us how everything worked. Our view of the cathedral was lovely and there was no early morning noise from the cathedral bells and bell ringing practice ended about 830pm. We arrived less than 6 hours after the delights of the hotel were mentioned on five live and the hotel was running as seamlessly as ever. Well worth a visit for the food alone, a stay is just wonderful. We will be back again.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Freqtravfr Thank you for your review, and how nice to read it was such an enjoyable stay, several of our rooms overlook the neighbouring Minster and it really does provide a fantastic backdrop when opening the curtains in the morning. We were fortunate enough to feature on five live and BBC Breakfast that morning which of course was nice for the hotel but more importantly I was pleased to see that the filming and broadcasting didn't impact our guests stay in any negative way and credit to the BBC they were very keen to ensure this was the case. Frank's name will appear in many a good comment such is the friendly and helpful nature of the man and like so many before you your kind words for him have been well received. It is also great to hear your comments about our wonderful food offerings, with so many restaurants within walking distance of the hotel it is often overlooked that we offer fantastic cuisine ourselves. We look forward to welcoming you back again in the future. Kind regards Steve Bailey Deputy General Manager

"Leisure Stay"

5
Au177, Hartlepool, United Kingdom 21/03/2019

We had a warm welcome on arrival. The hotel was perfect, clean and modern. It was central to everything for our stay in the city. The staff, were friendly and professional throughout. We will visit again.

"Beautiful location and lovely hotel"

5
airmilesWales, Cardiff, United Kingdom 19/03/2019

Perfect location Fabulous room Comfortable bed Beautiful decor Helpful staff Extremely welcoming Perfect for Yorkminster Will definitely stay again Hotel valet parking extremely helpful and happy to have car left after checkout

"Lovely hotel"

5
User 19/03/2019

All the staff were very amenable and provided an excellent service. The Hotel is situated in an ideal position for visiting the city of York. We have no complaints at all about this hotel and would definitely stay there again

"Lovely Hotel"

5
cmcqb, Scotland UK 15/03/2019

Stayed here recently and can't find fault. I think that the staff are the hotel's best asset, they are so friendly and helpful. The location just across from the Minster is perfect. We also found some lovely restaurants within a 5 minute walk. Our room was at the front of the hotel with a wonderful view. It was clean with a comfortable bed and a welcome mini fridge with complimentary bottles of water provided. We only had breakfast here and they were very nicely cooked to order. I definitely think that I have found my perfect hotel in York and this will be my preferred place to stay next time I visit.

"What a gem"

5
mick a, Doncaster, United Kingdom 11/03/2019

Me and my wife stayed overnight on arrival the room was ready the reception staff were very friendly and helpful. The room was excellent clean and comfortable. The onsite parking was a big help as parking in York is limited. The hotel location was excellent. And the breakfast was superb. Thank you dean court hotel . Will be back.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mick A, Thank you for a "GEM" of a review, I am so pleased that we ticked all the boxes for your stay, we all look forward to that return visit very soon. Kind regards Simon Murphy General Manager

"Great value for money. Lovely location. Nothing too much trouble for staff."

5
Leaftown, Manchester, United Kingdom 10/03/2019

Really loved our short stay. Lovely location. Very nice room. Clean. Fantastic staff at every point. Well worth the money. Fab kedgeree for breakfast. Right next to the minster. Sound of the bells so evocative.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Leaftown, Thank you for such a lovely glowing review, I am so pleased that you had a great time with us and that you really loved your short stay, chef will be pleased about your comments about the kedgeree as we have been tweaking the recipe and presentation recently. let hope you stay again for a bit longer next time?- and of course the Minster will be still here! Kind regards Simon Murphy General Manager .

"Work event"

5
Williseeitall-1994, Nottingham, United Kingdom 07/03/2019

We held our off-site business meeting at the Dean Court hotel, with an overnight stay the day before. The staff were friendly, professional, organised and welcoming. All the hotel rooms were lovely, spacious and the hotel even provided gluten free biscuits for the attendees who were gluten free which i thought was a lovely extra touch! Breakfast was plentiful and nice. I would 100% recommend this hotel for anyone wanting to stay here for business or leisure and would recommend for anyone wanting to hold an event. I will definitely be returning. Thanks for a lovely stay!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Williseeitall-1994, WOW what a great review, I am so pleased that you and your colleagues had a great stay with us whilst holding your business meeting here. All the team will be pleased to read your comments about themselves. Your 100% recommendation is gratefully received, we all look forward to that return visit. Kind regards Simon Murphy General Manager

"Perfect for a trip to York"

4
23Colette, Bolton, United Kingdom 03/03/2019

Loved our stay at this hotel. The location is superb and views of the Minster are unrivalled. Staff were friendly and attentive without being obtrusive. Room was comfortable and clean if a little warm. Breakfast was satisfactory. Overall very pleasant.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 23Colette, Thank you for your very nice review, I am pleased that you loved your stay with us and lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"Mini break "

5
958anthonyr, Playa Blanca, Spain 28/02/2019

Just got home from one nights stay. Fabulous! First time, but definitely won't be the last. Excellent service, friendly and helpful. Perfect location and high standard of accommodation. Can't wait to go back.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 958anthonyr, Thank you for your "fabulous" review, I am so glad that you enjoyed your mini break in York and especially at the Dean Court Hotel, Your recommendation is gratefully received, we look forward to that return visit. Kind regards Simon Murphy General Manager

"Amazing wedding experience!"

5
User 26/02/2019

The Dean Court Hotel made our wedding a very special experience and I'm so glad we chose it. The rooms are lovely with lots of little touches, the breakfasts are outstanding - better than Betty's any day! And the nicest thing was how friendly the staff were - all of them happy, smiley and helpful. I would definitely recommend this hotel and we can't wait to go back there

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear CatBelcher, Thank you for such a lovely review following your wedding at the hotel, and once again congratulations from me, Emma and the team, I am so pleased that you chose us as the "venue" and that lots of your friends stayed over to help you celebrate. Thank you for your recommendation and lets hope we see you both again, first anniversary ! Kind regards Simon Murphy General Manager

"afternnon tea"

4
plushdragon, York, United Kingdom 22/02/2019

The afternoon tea experience was a Christmas gift from my friend. I arrived early and was greeted with a smile. I ordered a coffee whilst I waited for my friend to arrive and it was pleasant sat watching the world go by. Friend arrived and we were duly shown our table, our coats were taken and tea preference ordered. One vegetarian and one ordinary tea was served and the waitress described what we each had. Three tiers of food, so plenty to eat. Sadly my sandwiches had stood too long after being made and the bread had started to dry. The fillings helped them go down, it would have felt ungrateful to my friends generosity, to complain at the time. the scone was delicious with plenty of jam and cream. The deserts were scrumptious, one was a possette (I think) and was yum. the service was very good and friendly, as always I can never fault the staff.

"York Mini Break"

5
Paradise48866275056, Weston super Mare, United Kingdom 22/02/2019

We have just spent a glorious few days at this great hotel. We had a lovely room and the breakfast was fab, plenty of choice and beautifully cooked to perfection. The stall were all extremely helpful and very friendly, infact the best hotel we've been too for the most friendly and helpful staff. The location of the hotel is perfect for sight seeing around York we had a lovely view of the Minster while eating breakfast. We will definitely be back and would highly recommend this hotel to others. Thank you for a lovely few days.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Paradise48866275056, Thank you for your great review following your "mini break" in our fab City of York. I am so pleased to read that you loved all aspects of your stay, especially the most friendly and helpful staff you have ever come across in a hotel. Thanks for the recommendation and lets hope we do see you again for that promised return visit. Kind regards Simon Murphy General Manger

"Lovely"

5
User 22/02/2019

Me and my girlfriend stayed in a cosy double room for a one night stay in York, the room was very nice with a nice view of York, however the room is a little small and the shower was not great.The staff In the hotel are brilliant!! the TV in the room was brand new however the TV could not find any signal ( not the hotels fault ) because of this I informed the reception and they immediately came to the room to see the problem, the TV could not be fixed therefore we got upgraded to a lovely and very spacious room with great facilities, therefore I'd defo say it's worth the price to upgrade. I would 100% recommend this hotel to anyone because not only is it next to the minster it is a lovely hotel as well. Also the full English breakfast was amazing.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Adam S, Thank you for your lovely review and I am so pleased that you liked your upgrade, the brand new TV developed a fault and it was replaced the following day. Your 100% recommendation is greatly received, lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"Location isn't everything!"

5
rathb0nes, Offerton, United Kingdom 18/02/2019

We stayed here last night, 17th Feb, couples short break, first visit to York for us. I half expected a hotel that rests on it's location laurels! Knowing they'll never be short of bookings in the prime spot of York you might expect the place to overlook a few things. I couldn't fault this hotel, staff were unobtrusive yet approachable, the reception and bar area were bright and comfortable. BW very clever tactic of e-mailing you to bid on an upgrade worked! We upgraded from cosy to standard double. We ended up with a very nice room with a bay window looking onto the front door of the spectacular York Minster. The rooms are compact, but bearing in mind this is not a purpose built hotel but mid 19th century houses combined, its hardly surprising and I felt characterful. All amenities were good quality, toiletries, towels, beverage facilities, bedding everything. Beautiful hotel in the perfect spot, I'd highly recommend it and return in a heartbeat.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear rathb0nes, Thank you for your lovely email which gives me a great sense of pride, as your right we do have a fantastic location, however the hotel has been here for well over a hundred years (before my time). I cannot take any credit for the location, but as a team we can make sure that all aspects of your hotel stay are as equally impressive and on this review we have achieved that objective. Thank you for your recommendation and we all hope we see you again very soon. Kind regards Simon Murphy General Manager

"Best location in york"

4
Scarlettwoman001, Manchester, United Kingdom 17/02/2019

This hotel couldn't be better placed. You can eat overlooking the Minster. Our room was a twin at the front from which we could see the minster and this morning we were treated to the Sunday peal of bells. The staff are helpful and friendly- Elliott brought our bags from car to room and valet parked our car making the whole process seamless and easy. The food was good and not over priced the 2 of us had 3 courses wine & cocktails for £80 The communal spaces are well appointed my only criticism is my room has eclectic decor. It was 1/3 90's beige 1/3 deco 1/3 country house. The duvets were polyester ( feather pillows were available on request) though the bedding was cotton. My stay ex food & extras but inc breakfast for 2 was £233

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Scarlettwoman001, Thank you for your very nice review, i am pleased that valet parking worked well for you and Elliott does like too see his name in a review (well in a positive way any way), that you liked our food and thought it to be of good value. The duvets are polyester but we also have a range of "other types",on request, allergy's are becoming more and more prevalent which we need to be mindful off. All feedback is collated from the various review sites and discussed at a weekly meeting to make sure we are offering the best we can, your feedback re the room will added and discussed. Lets hope we see you again when re visiting our great City and of course staying at the best located hotel in York- the DCH. Kind regards Simon Murphy General Manager

"beautiful hotel"

5
christine g, hull 13/02/2019

I booked a cosy double on booking.com but when me and my sister arrived at the hotel the receptionist upgraded us at no extra cost which I thought was lovely of her and the room did not disappoint. The room was beautifully decorated, the beds were comfy and all the amenities you would expect from a hotel like this were all there. My sister and I went and sat in the bar area for a drink before we left the hotel and the bar staff (Debs) was lovely............Thanks Debs for the giggles. I have stayed at this hotel before and I have to say it is one of the best hotels in York, from the staff, to the rooms, to the views of the minster and the best location

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear christine g, Thank you for such a glowing review following another stay with us as the hotel. So pleased that on this occasion we were able to offer you a free of charge upgrade to a larger room type than you has initially booked. I will of course be sharing you your review with Debs, (i wonder what you girls were giggling about). Thank you for your recommendation and lets hope we see you again for another visit soon. . Kind regards Simon Murphy General Manager

"2nd visit to the DCH"

5
JonesRochester, Rochester 13/02/2019

We revisited the Dean Court Hotel for an overnight stop earlier this week. We were booked into the new disabled suite recently refurbished. It was decorated to a very high spec with such attention and everything we needed and being located on the ground floor near the reception couldn't have been better ! My elderly mother was treated very kindly by the staff , especially on arrival by a young valet called Elliott , who made our transition from car to room run very smoothly. Breakfast was amazing with a comprehensive menu but we were able to choose pretty much any combination of English breakfast. We enjoyed coffee in the beautifully decorated lounge and never felt rushed. Hats off to the general manager Simon Murphy who seems to have a happy and professional staff ! My mother felt very comfortable during her stay so I will definitely be bringing her again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear JonesRochester, Thank you for your lovely review, it reads like you and your mother had a nice stay with us. I am so pleased that our new ground floor disabled - wheelchair access bedroom was most suitable. Elliott will be so pleased to see his name in a review in such a positive way. Lets hope we see you both again soon for that third visit. Kind regards Simon Murphy General Manager

"Overnight stay"

5
GrandTour814810, Lincoln, United Kingdom 12/02/2019

My partner and I stay here every year. Every year is the same, superb customer service and superb rooms. Our reason for the trip was my birthday. This was never specifically mentioned to any of the staff, but the lady who checked us in must of picked up on this herself as we were discussing our plans quite openly while passing over our luggage to be held until our rooms were ready. Upon returning to the hotel room, I have entered to find a box of fudge and a card wishing me happy birthday. I think this an incredible gesture and very professional and observant from the lady. We personally would never stay anywhere else in York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear GransTour814810, Thank you for your lovely review, following your return annual visit to the hotel. I am so pleased that we were able to offer the same consistent superb service and rooms. Once again a very Happy Birthday and I am so glad that we were able to recognise that in some small way. We all look forward to your return visit next year. Kind regards Simon Murphy General Manager

"Location, Location, Location"

5
Brian S, Stoke-on-Trent, United Kingdom 12/02/2019

A friend and I stayed at the Dean Court Hotel for a winter mini-break in February 2019. We have stayed in 4* and 5* hotels in previous years, but this time we thought we'd give the Dean Court a go ….. and we were pleased we did! It is situated right in the centre of the city and opposite the iconic historic building that is York Minster. The location couldn't have been better. We arrived a little early for the advertised check-in, but there seemed to be no problem and we were shown to our twin-bedded room on the first floor (above the reception area) by a very friendly porter. The reception staff were very welcoming and helpful throughout our stay (3 nights). The room was well-appointed, with trouser-press; iron and ironing board; hairdryer; tea-making facilities; TV and separate radio; and free Wifi with good connectivity. The bathroom, if small, was more than adequate.... toiletries are provided - and the information book in our room advised us that if we'd forgotten any 'basics' they could be obtained from reception. There was an over-bath shower and a shower screen (I hate shower curtains, so this was a welcome sight!) For me, there was only one thing that let it down: the fixed shower-head. I happened to have an ankle wound and needed to keep the dressing on the wound dry. It's virtually impossible with a fixed shower-head because you cannot direct the flow of water as with a hand-held shower attachment. But that as a minor point. The beds were very comfortable, and there was the option of memory-foam pillows available in the wardrobe. The room had good black-out curtains. It was warm. And there was adequate seating. The building is listed, but the room window had secondary glazing. The Minster bells are turned off at night - so there was no disturbance from them! And there is little traffic noise due to the position of the hotel. We booked into the hotel restaurant the first evening - a bit of a mistake, to be honest. The food was good, but the place was dead! The waitress and the barman were bored by the looks of it - and as a result the service wasn't brilliant as they were off doing other things. But it is easy to see why it wasn't busy in the restaurant - there are so many different places to eat in the city just a few minutes walk away, that it is a shame not to enjoy the choice. We did on the other evenings we were there. Breakfast is when the hotel dining room has a nice atmosphere. The staff are attentive, and it can be busy. The food was excellent, and the choice on offer was good and varied. Would we stay there again? Most definitely! We heartily recommend the Dean Court Hotel if you're planning a trip to this beautiful city.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Brian S, Thank you for your very comprehensive review, which just about covers all aspects of the hotel. I hope your ankle wound is on the mend,and glad you liked our food, I am also sorry that the restaurant was quiet the night you visited for dinner, the down side of having the best located hotel in the City, with everything on our or indeed your doorstep. I will certainly be sharing your review with my food and beverage team! Thank you for your heart felt recommendation and lets hope we see you both again very soon? Kind regards Simon Murphy General Manager

"Fantastic location across the road from York Minster"

4
lauren c, Blackpool, United Kingdom 04/02/2019

Stayed for one night in a standard room, the room was at the front of the hotel, with amazing views of York Minster, the room was small but it great for one night. We had the breakfast which was lovely, and filled us both up for nearly all the day. The hotel is lovely and clean and friendly helpful staff. York, is a beautiful city, and highly recommend the Deans Court Hotel

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lauren c, Thank you for your great review, we of course do have amazing views of York Minster from our 26 front facing rooms and our location is second to none - as York is on our doorstep. Thank you for the recommendation and lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Another great weekend "

5
512graemed, Selby, United Kingdom 03/02/2019

Another great weekend with friends great food on Saturday evening breakfast on both days was great our room was great with great view over the minster felt well looked after by all the staff I am sure we be back again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 512graemed, Thank you for your "great" review after another great weekend stay at the DCH, looks like everything was great, lets hope we see you and your friends again very soon. Kind regards Simon Murphy General Manager

"Perfect location "

4
MarkoITFC, Ipswich, United Kingdom 29/01/2019

The Dean Court Hotel couldn't be better located just in front of york minster and 5 minutes walk from the city centre where you'll find the ivy, bettys tea room, carluccios and numerous boutique shops. It's even only 10 minutes walk from the train station. The room we had on the second floor was large and very comfortable and kept immaculately clean. Fortunately on a bitterly cold weekend it was cosy warm too. We had a thoroughly enjoyable weekend but as there are so many amazing bars and restaurants we didn't try the hotel food !

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear MarkolTFC, Thank you for a lovely review, we do have the most enviable location of any hotel in York, next to the Minster and you can walk to all most any attraction within 10 minutes or sit inside one of our lounges and people watch! Glad the room was too your liking and was warm, you will have to try our food next time and enjoy the views of the Minster from our restaurant. Kind regards Simon Murphy General Manager

"Overnight Stay"

4
Relax26755256076, Brighton, United Kingdom 29/01/2019

Lovely place to stay for the night. The location was amazing right next to York Minster. We had business in York so mixed a bit of culture with meetings. The hotel and staff were lovely and really helpful. Anything you asked they answered or sorted. The breakfast was huge. We had a great deal on a half price twin room. Would stay there again. Thank you for a really nice stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Relax26755256076 Thank you for your very nice review, I am so glad that you cold mix work and leisure and that you found our hotel, team, location to be lovely. I am blessed with a fantastic team. Thank you for your recommendation and lets hope we do see you again very soon. Kind regards Simon Murphy General Manager

"A Comfortable & Relaxing Stay - Thank You!"

5
Glitzy666, England 28/01/2019

I shared disabled facilities room with my sister. What a lovely, large, clean room with an excellent bathroom. We booked in at very short notice having been let down by another hotel & the staff here were amazing - so efficient & polite. Thank you. We had a wonderful stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Glitzy666, Thank you for your 5 star review, I am so pleased that you loved all aspects of the hotel and had a wonderful stay and we were able to accommodate you at short notice, their loss and our gain. Lets hope you book with us directly when you are next visiting our great City. Kind regards Simon Murphy General Manager

"Great location."

3
jennymG6495QC, Grantham, United Kingdom 27/01/2019

Ultimately you're paying for a wonderful location. If you're lucky - and we were - you get a superb view of the minster. The Sunday morning bells were an absolute delight. The hotel itself, as others have indicated, is a little shabby, and our room was a very small poky attic. Sad to see no vegan options offered on any of the menus. Not even a choice of soya milk or soya margarine. Staff were lovely. Horrendously overpriced for what it is.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear jennymG6495QC, Thank you for your review, which I am pleased to read that you loved our location, the Minster bells and the views from you bedroom and my lovely staff. Just to be clear to other readers we do not have rooms in an attic as we do not have one, we have three floors of bedrooms and 3 new rooms on the ground floor, we have on offer soya milk, margarine and vegan menus. Value for money is such a subjective and emotive point of view! Lets hope we may see you again in the hotel. Kind regards Simon Murphy General Manager

"Suprise birthday weekend"

5
418gemmag, Leicester, United Kingdom 20/01/2019

This hotel was fantastic from start to finish. Valley service from the door, car locked in a secure car park and available at anytime during your stay, just a 10min heads up request to reception and it's at the front door for you. Room was basic but comfortable, warm and clean. With added amenities and extra on request. Frank was just abolutely incredible he is so knowledge of the hotel and the area and will go above and beyond for you. He even had a birthday card and treat sent to my room for my birthday. We were thoroughly informed of the current work on the restaurant and let's face it there is a million and 1 restaurants, eateries, drinking holes on your door step due to the central location of the hotel. Location is everything when on a city break and when venturing the city there wasn't another hotel to beat it Wheel chair access available and lift to all floors, family rooms all available. We had a drink at the bar and found this to be reasonable for a hotel and the area. The staff at reception and bar were all very friendly Would highly recommend this hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 418gemmag, Thank you for your very nice 5 star review, your kind comments about our valet car parking service, Frank who i agree is a star, that we had kept you informed about our limited food offering at breakfast and dinner, over the 4 days last week that the restaurant was closed. We do have the most enviable location of any off the City's hotels, next to the Minster and a 10 minute walk to any of York's attractions including the 750 or say eateries and the 365 pubs York has to offer. lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"A disappointing return to our once favourite stop-off in York"

3
deathbychocolate, Lincoln, United Kingdom 18/01/2019

To be fair to the proprietors, we ought to state from the off that the hotel was undergoing some refurbishment when we arrived which meant there was no restaurant available. That in itself would have stopped me booking the hotel had I been aware from the website that this would be an issue. As it is, our room further added to the disappointment in that it was tired, (I half expected the TV to have Ceefax!) and the bed not especially comfortable. The staff were friendly enough and, again to be fair, the room had been available at a discount which I took to be a seasonal rate rather than compensatory. Nevertheless, we were disappointed enough with the experience to determine that we'll try another hotel on our next visit.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear deathbychocolate (great tripadvisor code name) Thank you for your review and obviously I am saddend to read that you were not happy with your stay this time. As per the previous review I was assured that all our guests had been contacted about the 4 days that we could not offer a full service of hot breakfasts and dinners as the hotels main kitchen was closed for kitchen ventilation work. We had reduced our prices for our bedroom that week as we were not going to be able to offer a "full service". Lets hope you will return to the DCH once again and ask that you contact me directly so i may assist you personally with that booking. Kind regards Simon Murphy General Manager

"Lovely, but online dining menus misleading!"

4
Storyteller525524, Pontefract, United Kingdom 17/01/2019

Stayed overnight for work and really pleased with the hotel. They upgraded me from a single to a double which was nice. There are coffee/tea making facilities in the room, with a couple of herbal tea options or hot chocolate, and a fridge with chilled water and for guest use. The breakfast was lovely and the staff were all incredibly friendly. I had to be at work before the check-in time and finished after the check-out time but the hotel stored my luggage for me and I had no issues dropping off or collecting my car. Just a couple of things to note: Valet parking is £18.50 for the night, which is a bit steep for hotel parking I think. You cannot take your car yourself either, meaning they keep your keys and you have no access to your car during your stay. This was fine for one night but I'm unsure of how this would work if you're staying longer and want to take a trip out. The restaurant menus and opening times are not correct. I was informed at 8.30pm that the main restaurant was not open, and the lounge menu doesn't offer any of the hot options detailed online. When I had my morning breakfast I was not offered any hot options detailed online either, only toast. Overall I was happy with my stay, but perhaps update the website.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Storyteller525524, Thank you for your lovely review, and for your kind comments about your upgraded room type, my friendly team and our lovely breakfast. The Valet parking is a service we offer at what we think is at a reasonable rate when you consider a- the nearest council car park charges from £3 per hour, b- you can drop your car outside the hotel- your luggage is removed and taken away to our offsite lit-secure car park, c-guests car arrive before check in 2pm, and depart after 11am check out time and leave their car up until 10pm the following day all for the same charge- this can be up to 30 hours ! All guests have access to their cars 24 hours per day. Sadly last week and i was assured we had contacted all our guests who were staying over the 4 days that we had no full restaurant options for breakfast, lunch or dinner, due to the fact that we were having a new kitchen ventilation system fitted and we could not operate the main kitchen, i am so sorry that you were not informed in advance. We are now fully operational again so lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Groupon Deal - nice but very quiet"

4
ChristopherC911, Selby, United Kingdom 14/01/2019

We had the three course lunch as a Groupon gift. On arriving we were the only ones in the restaurant. Three waiting staff on duty. The meal was good but the cleanliness of the table, cutlery and decor could have been better.

"Weekend away in York"

4
RobinsonTraveler, Leeds, United Kingdom 14/01/2019

Booked for a short break away with my partner due to the good consistent reviews. Upon arrival at the hotel we received a warm friendly welcome and were shown to our room, this was a really nice touch and a great first impression. On entering the room we were blown away by the lovely view of the minster as well as the modern and great appearance of the room - with this meeting the request that I had made at the the time of booking. The room itself was spotlessly clean and featured tea/coffee making facilities, fast Wi-fi as well as toiletries in the bathroom. In terms of size, the room was on the smaller side, however this did not create any issues. We got a good night sleep with the bed nice and comfortable, for those wanting an extended sleep in the minster bells can chime for well over an hour on a Sunday morning. On the morning we had breakfast in the hotel restaurant, this offered great views of the minster and the staff provided a good level of service. In terms of the actual breakfast, the “homemade” black pudding was more bland than a supermarket equivalent and the overall the portion size of the breakfast was very small. I would recommend going to one of the local cafes nearby which offer better value for money. Overall the levels of service provided by the staff were excellent, however I was disappointed with the service during check out. The receptionist was busy taking a phone call from another member of staff and did not make any effort to acknowledge myself whilst I waited for her to finish the call. When she gave me the invoice she loudly in front of my partner stated the how much the bill was, this might sound like a small thing, however I booked this break as a surprise for our anniversary (with this noted on the request) and it did spoil the overall excellent experience.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Robinson traveler, Thank you for your review following your surprise anniversary stay. I am pleased that you liked your room, comfy bed and a good nights sleep and with those great views of the Minster, and yes we are that close that you can hear the bells on a Sunday morning (the only real time they chime for any length of time). I am not quite sure what you ordered for breakfast, but a full English can consist of, bacon, sausage,black pudding, mushrooms, half a grilled tomato, hash brown, choice of egg and baked beans- quite a plate full and of course you can always ask for "more". I am saddened to read your check out spoiled your stay, I will be trying to find out "who" that was as that is certainly not the standard of service i would expect. Lets hope we do see you again soon. Kind regards Simon Murphy General Manager

"Surprise 60th Birthday"

5
User 13/01/2019

Absolutely fantastic! We arranged a 60th surprise birthday at very short notice after another venue let us down but the staff at BW couldn't do enough for us. All the staff were involved helping the guests 'hide' from the birthday girl and helping us to arrange balloons, the cake and the meal. The room was lovely and clean and as I booked a family room - huge! Thank you for everything you did for us this weekend it will be remembered for a long time

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Rachael A, Thank you for your fantastic review, the other venues loss and our gain! I am so glad that we were able to "step" in and assist in making the surprise 60th Birthday work so well. Lets hope we see you in the year and may be even for that 61st ! Kind regards Simon Murphy General Manager

"Fabulous New Year stay"

5
Theresa C, Leicester, United Kingdom 11/01/2019

Had a three night stay with friends for the New Year. Everything was fabulous with perhaps the exception of how hot our room was. The staff were exceptional and made our New Year celebrations even more memorable. Thank you and Happy New Year to All. Will definitely stay there again.

"Fantastic Hotel Stay"

5
Dance1973, Bath, United Kingdom 10/01/2019

We were only able to stay one night at Dean Court Hotel on 23 December 2018. From the moment we arrived until the moment we left everything was wonderful!! The service was amazing! We had a wonderful view of York Minster from our room. We had breakfast on Christmas Eve and they were very accommodating! The front desk were very kind to get us a taxi to the train station on Christmas Eve also! We love our time here and wish we could have stayed longer.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Dance1973, Thank you for your fantastic review, so pleased that you received amazing service, hope this was a good start to your Xmas celebrations. Lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"Overpriced hotel with good location"

1
gabi71920, Leeds, United Kingdom 03/01/2019

After reading lots of good reviews before booking, we thought we made the right choice by choosing this hotel, unfortunately it was a bad choice. The only one thing that was excellent about our stay, was the location of the hotel. The hotel overall definitely needs to update everything (room, lounge, lift, etc.) When we arrived and checked in, the staff at the desk was friendly but then afterwards the bad expierences began. The room was not clean enough, the bed was extremely small, the furniture was old and uncomfortable. We only stayed one night at the hotel. The worst expierance however began in the morning, where breakfast was served, a very impolite old lady, who we felt discriminated by, asked us twice our room number and acted suspicious with us all the time. Maybe it was because we came in from outside and we had our coats on? But this is still not acceptable and ridiculous. After waiting for a long time for her to ask what we would like for breakfast, the food was terrible. Underneath the scrambled egg, there was some liquid, which I didn't know exactly what it was. My son didn't order however from the menu, he instead went to go get some cereal, which was available from the self serve area. He was confused how to dispense the milk from the container into the bowel. A couple tried to help him but then the lady came, said to the couple “he's probably hungover.” And she then poured the wrong type of milk for him in the bowel. This comment is quite nasty and unreasonable, as he wasn't hungover at all. He was simply tired because of the small bed. We will not be returning to this hotel, it's overpriced and we do not recommend it.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear gabi71920, Thank you for your review, I am saddened to read that you did not enjoy your stay with us. Your review is certainly not one i like to receive and for that i wish to apologise, it is also certainly not reflective of other reviews. I sadly cannot tell when you stayed with us, or indeed have received this feedback whilst you were in the hotel,so please contact me directly on 01904625082 - simon.murphy@deancourt-york.co.uk so i can investigate your comments. Kind regards Simon Murphy General Manager

"A Magical Christmas."

5
davidandkerry, Leeds, United Kingdom 03/01/2019

We were given a lovely friendly reception.Our bags were carried up to our room and the car taken to their car park. The room was very spacious and overlooked the Minster, everywhere being spotlessly clean; the bed was very comfortable and there was a choice of pillows. We had robes and slippers which was a nice touch. We were booked in for the Christmas break; the food was excellent throughout our 4 day stay and we send our thanks to the Chef; there was a very good choice offered for breakfast, my husband chose the full English breakfast which he said was cooked to perfection and I chose the porridge, only one word to describe this...... yummy! We were impressed by the wonderful staff who always had a smile and a friendly word. We were particularly impressed with the Restaurant Manager who remembered our names from the first day. It was our Ruby wedding whilst we were there and we received good wishes from all the staff. We were given lovely Christmas presents, one delivered by Santa himself on Christmas day. Carol singers came on Christmas Eve, they were brilliant; we had a magician on Christmas day and then tickets for the Pantomime on Boxing day. We love this hotel, mainly due to the overall ambience and the welcoming staff plus attention to detail; nothing is too much trouble for them. What a wonderful Christmas, thank you. We will definitely return.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear davidandkerry, Thank you for such a fantastic review following your 4 day Christmas stay with us. I am so pleased that you enjoyed all aspects of your Xmas Package, the choir had just hot footed it from the Minster where they were singing to over 3,500 worshippers to our 65 residents.! They were amazing, ( I always dread them not turning up and the staff having to stand in, would not quite be the same) ! Glad you liked your Xmas presents, trying to find something suitable for a broad range of ages, sexes, repeat guests is always challenging. Chef will be so pleased to read that you loved his food, suspect the cream and sugar may help making the porridge yummy. Once again congratulations on your Ruby wedding and we all look forward to that return visit. Kind regards Simon Murphy General Manager

"New Years Day Chill out"

5
Lincswanderer, Lincolnshire, United Kingdom 03/01/2019

Stayed here on New Year's Day evening and it was great. The staff are so friendly and welcoming. Would recommend having breakfast as there is plenty of choice using quality ingredients. Left our luggage at the hotel after we had checked out while we went for a walk. On our return there was a small bag attached with a pair of socks I had left in the room, now that's great customer service. Thank you to the house keeper involved

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lincswanderer, Thank you for your wonderful review following New Years Chill out! (thats what me and my team need to do after such a busy Xmas and New Year)!!! Glad we could return your socks before you left the hotel, you would be amazed at what guests leave. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Leisure"

5
613tr, Gadsden, Alabama 03/01/2019

What a delight it was to stay at this hotel. The moment we arrived, Frank took care to welcome us and store our bags. When our rooms were ready he delivered our bags to the room so that they were there when we returned after touring the cathedral and old city. Everyone at this hotel was gracious and welcoming. The rooms were big and comfortable. The staff pays great attention to details of service. They really want you to be comfortable and enjoy your time in York. It was my best night of rest thus far on our 15 day trip in the UK. I would love to return to York and stay in this gem of a hotel! I've added pictures of the views from our room.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 613tr, Thank you for your fab review. Frank as mentioned in countless reviews is a wonderful gentleman and employee, he genuinely does have a positive approach to hospitality and offering the very best service he can to all his guests, he had the highest number of positive reviews from our BW guests out of 260 hotels last year and was recognised by BW at their annual conference- (we did party until late that night)! I hope the rest of your stay in the UK is good - may be not quite as good as when you stayed with us !! Lets hope we do see you again when revisting these shores. Kind regards Simon Murphy General Manager

"New Years Eve"

5
User 02/01/2019

Had two nights at the Deans Court Hotel. This included the New Years Eve dinner dance and meal. We went with friends and we all had a fab time. The new years eve meal was very good from start to finish, all courses were top quality and we all enjoyed every one of the six courses. The drinks were good and not over prices. The DJ was good with everybody dancing. the best thing about our visit was the staff, nothing was to much trouble and they all worked very hard to please everybody 10 out of 10. would go back next year without doubt. our room was small but very clean and cosy. The only thing I can mention as a negative was the new years count down outside the minster which was quite poor. this was nothing to do with Deans Courts. So we think York council should get its hand in its pocket and do some decent fireworks. Thank you Deans Court for making your New Years Eve very special x

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Nick S, Thank you for such a lovely review following your and your friends stay with us to celebrate New Years Eve.I am so pleased to read that you all enjoyed the gala dinner, the food, the service, the disco and of course my friendly team. We all agree with your comments about the City Council providing some thing better than just the Minster bells chiming at midnight, we have been advised its all down tio budgets or the lack off!, actually sadly there is no organised New Years event in York. Lets hope we see you again in 2019 or indeed at next years New Year party. Kind regards Simon Murphy General Manager

"Wonderful Christmas Break"

4
BDR416, Greater London, United Kingdom 28/12/2018

Stayed over Christmas. Wonderful service from staff for our 4 night stay. Food in the restaurant was very good with excellent choice. Breakfast was a joy, particularly from the window tables with a view of the sun rising on to the Minster. Bedrooms confortable and with all amenities that you would want. Noise could be an issue if staying in a room at the front of the hotel but the location more than makes up for this

"Weekend away early December"

5
Ruth H H H, Manchester, United Kingdom 27/12/2018

We stayed in this lovely hotel for my special birthday last year and enjoyed it so much we booked straight away for a long weekend first weekend of December. Food was great as were the staff we had a large room right at the top of the hotel with a wonderful view of the Minster. A great way to kick off the festive season xx

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Ruth H H H, Thank you for your very nice review following that "special" birthday last year, which was so good you booked again for this year, lets hope you book again for next year. I am so pleased to read that you found our food and my team to be great ( i agree) ! and of course that view of the iconic York Minster. I hope you had a great Xmas (we were slightly busy). Look forward to seeing you next year? Kind regards Simon Murphy General Manager

"Very civilised"

5
User 26/12/2018

This was our second time in York and the first time at DCH. The service was excellent from the moment we arrived to the checkout. When we arrived we were shown to the room and they carried our luggage which was a nice gesture. The room was spacious and had everything you needed ( and some more ) The brolly came in handy on the first day. The room had a safe, ironing board, trouser press, brolly, TV and oddly a DVD player. Also a hair dryer, bath robes and even a sewing kit. We had a room facing the Minster and you can hear the bells but it wasn't loud and in a way added to the ambience. We didn't eat in the restaurant but had a few glasses in the bar. Cheap by London standards but a bit pricey by Yorks', but it was a very nice Pinot :-) Room service was very prompt. I would thoroughly recommend this hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Malcolm M, Thank you for your very nice review, I am pleased that you liked all aspects of your stay, with excellent service all the way through your stay, thanks for the recommendation. We have a DVD library for those times when you just want to curl up and chill in your room and watch a movie. Lets hope when you visit York for the third time, you make a second visit to stay with us? Kind regards Simon Murphy General Manager

"Location A1, noise the price you pay"

5
S7022QAlisag, Andover, United States 24/12/2018

This hotel is right in the center of the action in York, a stone's throw from the Minster and a lovely walk to any of the central tourist attractions (we walked to the York Walls, Christmas market, Jorvik Viking Centre, and Shambles). The price you pay is likely some noise, either from the street, the Minster bells (Tuesday when we were there is when the bell practice happens, over several hours stretching to 9 pm or so), or the bar downstairs. But on the plus side, the bar serves yummy desserts, food (that we didn't try) and drinks (that we did) and is open 24 hours for hotel guests! You can walk easily to plenty of coffee shops for breakfast as we did, or get breakfast at the hotel. The rooms are older, but well equipped and comfortable with seating, adjustable heating (and a freestanding fan in the closet), and views of the Minster. Cost is reasonable and value is good. By the way, the bell practice made us feel we were guests at Maria's wedding in the Sound of Music and only added to the charm.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear S7022QAlisag, Thank you for your lovely review, I am assuming you liked the noise of the Minster bells (you are right its bell practice on a Tuesday evening). We of course do have the most centrally located hotel in the City and are within a 10 minute walk of all York's attractions, which allows guests to keep popping back from shopping (drop the bags), sightseeing, back to the hotel for some peace and quiet, for a spot of lunch, or a quick refreshment break.Lets hope we see you again when revisiting these shores. Kind regards and seasonal very best wishes Simon Murphy General Manager

"A Frustrating Stay"

3
John M, Liverpool, United Kingdom 23/12/2018

Having visited York many times and seeing the Dean Court Hotel my partner always expressed a wish to stay there as it looked so inviting with a great view of the Minster. We had a very special occasion last week so I booked the most expensive room the Langley Suite for a couple of nights. On arrival the suite was very well presented and immaculately clean. I'd bought a bouquet of flowers and a vase which had been delivered to the room but were still in their boxes when we arrived. It would have been nice if they'd been put out on the table. The frustration with the hotel started at night time. There is a faint but constant humming noise varying in tone that can be heard in the room when it is very quiet. This isn't so obvious as to wake somebody up but loud enough that it was difficult to get to sleep once it had been noticed. We'd mentioned it the next morning and I believe maintenance did go and take a look but with the traffic noise in the daytime it would have been impossible to hear. However for our 2nd night the humming was the least of our worries as downstairs there was a Christmas party in full swing. Thumping music was coming through the floor filling the room which happened to be so loud we could hear every word to every song. This went on for hours and we both lay in bed wearing ear plugs (fortunately I found some in my travel case) to try and block out the music and noise from the revelers. This is not the sort experience I consider acceptable when paying for one of the most expensive rooms in York at nearly £250 per night, and even more so as it was meant to be a memorable stay for us for completely different reasons. The next morning I was returned my car parking fees as a gesture of goodwill for the inconvenience of staying above a disco. If it wasn't for the noise we would have had a lovely time there so I recommend to anyone thinking of booking a room (certainly the Langley Suite) to check if there is a function/party booked at the same time. If there is, look elsewhere.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear John M, Thank you for your review following your stay this weekend. I am sorry that you were disturbed by a "humming" noise, we cannot fathom out what you heard as we have never had this reported before or could not find anything to cause it- we will keep monitoring, another apology for the noise from the disco. For other potential guests reading this review- The actual disco was two floors below this Suite and we never dreamt any room would be disturbed by the sound of a disco. We only have a disco in the hotel on a Friday and a Saturday in December. The disco finishes at 12 midnight prompt. We advertise the fact that we are having a Xmas party disco night on our web site for three months before December to let guests know there may be a party on in the hotel. We have 40 bedrooms in the hotel and after 6 events for the past 4 weekends, where the hotel has been completely, this is the only negative feedback we have received about noise. So please do not look or book elsewhere, come and try us for your self and make your own mind up! Kind regards and seasonal best wishes Simon Murphy General Manager

"Once again everything 5* all the way"

5
plushdragon, York, United Kingdom 21/12/2018

Festive menu of three courses was something like £26, absolutely amazing price for top quality food and service. We were a party of five and two are vegetarians, so had the vegetarian wellington. I am not a lover of pastry but I ate it all as it was the best I have tasted. The Turkey and pork dishes were said to be very good and we all cleared our plates. Parsnip soup, Salmon Mousse and Ham terrine Starters were also given high appraisal. Deserts were so tempting and as much as none of us felt like we had room, the temptation was too great. Champagne and strawberry sorbet, chocolate mousse, lemon tart and cheesecake were soooo good. Two bottles of wine, brandy and coffee to finish, meant we could hardly move. Staff were excellent as always and the views of the Minster add to the ambience. Crackers and a tree on the table, what more could you want. I would highly recommend this place, it never fails to deliver-BIG thank you to all

"Great hotel"

5
alan h, Baildon, United Kingdom 21/12/2018

We have just returned for a lovely three nights a DEAN COURT HOTEL .this hotel is unquestionable in the finest location in York a stone throw from the Minster. Our room was on the front of the hotel and was very comfortable with tea and Coffee facilities and all you would expect in a room from a modern hotel it could get a tad warm but fans are provided but it was not nosey at all but we were there midweek the breakfast was served till ten and was excellent cooked to order with plenty of choice the staff were friendly and helpful they seem to want to make your stay as pleasant as possible I would recommend this hotel and will certainly stay there again if we visit York again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear alan h, Thank you for your lovely review, I am so pleased to read that you had an enjoyable time in the hotel, with great friendly staff and great freshly cooked breakfasts, and of course we have the very best located hotel in York. Thanks for the recommendation and lets hope we do see you again for that return visit very soon. Kind regards and very best seasonal wishes Simon Murphy General Manager

"Perfect in Every Way"

5
Candice-7, King's Lynn, United Kingdom 18/12/2018

This was the second time we've stayed at the Dean Court and standards are just as high as they were in 2013 for our first visit. We had a lovely big room overlooking the road with the Minster just in view at the side. We were a tiny bit concerned as a few reviewers had mentioned noise in front-facing rooms but no need - absolutely no noise heard at all. The room was so comfortable with a couple of easy chairs, double bed and plenty of wardrobe and drawer space. Lovely bathroom too with all the usual accoutrements! As per our first visit the staff were all absolutely lovely. From the welcome on reception to the day we left we encountered nothing but happy, smiley staff for whom nothing seemed to be too much trouble. Special mention here for the wonderful gentleman from Ireland (think his name is Frank?) who just always goes the extra mile. Breakfast was as good as remembered - hot and plenty of choice (what's not to like). Certainly this will now always be our hotel of choice when we stay in York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Candice-7, Thank you for your perfect review, I am so pleased that you enjoyed your stay in every way. Noise can be such a subjective talking point, as a city centre hotel street noise can be heard by some guests, others like your self, not a thing. I suppose it all depends on what you are use to and what your expectations are, and also whats happening in the street, which we can never predict ! Yes it will have been Frank- such a warm and engaging employee, loved by all his guests and colleagues ! Lets hope we see you again sooner than 5 years time for your next visit ? Kind regards and seasonal best wishes Simon Murphy General Manager

"Centrally located"

5
User 17/12/2018

Great location across from The Minster. Walking distance to all of York's attractions. Nice rooms. Helpful staff. The breakfast buffet was very plentiful. It is within walking distance of the railway station.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Graeme F, Thanks for your great review, what more can one say, looks like we ticked all the boxes. Kind regards and seasonal best wishes Simon Murphy General Manager

"Lovely hotel . Excellent location"

4
wendx2016, Skipton, United Kingdom 17/12/2018

We stayed at Dean Court Hotel for one night, whilst attending the Theatre in York. We arrived early to make the most of the Christmas market and the hotel staff were happy to take care of our luggage until check in. When we returned to check in later in the day and our luggage had already been placed in our room which was a nice touch. Our room was large, well furnished and very comfortable, with a great view of York Minster. All the staff were friendly and helpful and we were given a quick tour of the facilities before being taken to our room. This hotel is perfectly situated for visiting all the sights and shops. Happy to recommend it.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Wendx2016, Thank you for your "lovely hotel" review and your recommendation to others. Glad you found my porter service to be convenient and your room was large and comfortable- and oh the view of the Minster !! We do have the most enviable position of any hotel in the City, minutes from all of York's attractions, sights and have York Minster as our next door neighbour. Lets hope we see you again soon and lets go for a 5 star review! Kind regards and seasonal best wishes Simon Murphy General Manager

"Work Christmas Meal - Perfect"

5
marleyr, Simonstone 14/12/2018

We held our Christmas meal here last and I have say from start to finish our experience was fabulous. The food was exceptional and served by the most delightful waiters without any delays or mistakes and in the most beautiful old hotel with spectacular views of The Minster. A very sleek and professional operation indeed. The ambience was just right, we shared the restaurant with other parties but felt very cosy in our corner. Thank you Emma and the team for your attention to details and ensuring all our needs were catered for. You are doing a wonderful job and we will be back next Christmas!

"Location could not be better. Staff excellent."

4
traindriver240, Barnsley, United Kingdom 13/12/2018

Being right opposite the minster and just minutes from The Shambles and the other main tourist areas the location is second to none. It added to the atmosphere lying in bed listening to the minster bells on a monday morning before going down to a made to order breakfast. Perfect. Our room looked out to the minster and was large and well appointed and spotless. The only downsides were there didn't seem to be any air conditioning which would have been appreciated and the sound insulation was lacking (Bells aside which we expected and seemed to stop overnight) . There does seem to be some refitting going on which is as well because parts of the hotel are looking a little tired. All the staff were friendly and helpful and the food we had was well presented and tasty. The car was valet parked and the price for this was reasonable and the service efficient. Overall we would recommend it highly. Thoroughly relaxing and enjoyable.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear traindriver240 (wonder what your job is) ? Thank you for such a lovely review, following your relaxing and enjoyable stay with us. The Minster bells chime on the hour from 8am- 9pm only, (in the old days they did chime on the hour 24 hours per day) and on a Sunday morning- calling us all to church. We are constantly upgrading the hotel, 3 rooms this month, 4 more rooms in January 2019. Thank you for your recommendation and we all hope we see you again very soon. Kind regards Simon Murphy General Manager

"Overlooking Minster Cathedral"

5
778pippan, Stoke-on-trent 13/12/2018

Lovely stay in this wonderful hotel. Friendly, helpful staff, dinner was delicious, room very comfortable and clean with lovely extras like fruit as well as biscuits. Would definitely stay there again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 778pippan, Thank you for your fabulous review, looks like you loved all aspects of your stay in our wonderful hotel. Thank you for your recommendation and we all hope we see you again for that return visit. Kind regards Simon Murphy General Manager

"Christmas Shopping trip"

5
gerri53, england 12/12/2018

Another lovely stay at this hotel could not fault anything from check in to checking out. Room was lovely and clean, bed was really comfortable and nice quality bedding. Breakfast was very nice. Staff so helpful and polite, can not wait to return to this lovely hotel and can not recommend this hotel highly enough.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear gerri53, Thank you for such a glowing review, I am so glad that you had a lovely time (again), thank you for your recommendation and we all look forward to your next visit. Kind regards Simon Murphy General Manager

"Perfect Location"

4
Karen F, West Yorkshire, United Kingdom 12/12/2018

I normally visit York at least once a year with a friend, we normally stay closer to the Railway Station but wanted something closer to the centre as it was December and we thought the weather may not be great. The hotel had been recommended to us. We opted for room only as we felt we would rather walk across to "Betty's" for breakfast/lunch for a similar cost, the breakfasts at the hotel looked good but we preferred to have more flexibility. The room was fine, clean, spacious, tea/coffee, complimentary water, TV/DVD, lovely fluffy towels, complimentary toiletries etc. The room also had a useful seating area along with plenty of wardrobe space. All in all, there was nothing we could fault. There is a cosy bar area, drinks are not expensive, bar snacks that we had were good. Staff that we came into contact with in all areas were helpful and courteous, nothing was too much trouble. As for the location, just perfect, within two minutes you are in the thick of the main shopping/eating areas, also, being so close to the Minster, the views were good and the sound of Christmas ringing out was very quaint. My only negative would be the lift. Our room was on the first floor so it was no problem using the stairs but the lift was just too small for me to use. Would I stay again? Definitely.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Karen F, Thank you for such a lovely review, i am so pleased to read that you loved all aspects of your stay- except the small lift that services 8 rooms in the section of the hotel that you were staying in, we do have another larger lift for the other sections of the hotel. We do have the best located hotel in the City, with the Minster next door and all of York's attractions within a 10 minute walk from our front door. We look forward to that return visit. Kind regards Simon Murphy General Manager

"Lovely hotel and lovely staff"

4
User 07/12/2018

This hotel is luxurious and has a lovely feel about it. The location is great and the views we had were stunning. The room was a little small and considering it was very expensive we did expect a bit more but the overall experience of the hotel and the views more than made up for this. Be warned though! The bells start early and are very loud!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Zoejoatway78, Thank you for your lovely review. I am so pleased that your overall experience of the hotel was good, sorry you found the hotel to be expensive, looks like you stayed last Saturday night- one of the most popular dates in the year for York for accommodation, - York Xmas Market. For other potential visitors to the hotel the Minster bells only ring on a Sunday morning from 9 am, what could be nicer though walking up to those magnificent bells from one of Europe's most stunning Cathedral, they also ring on the hour too (but not through the night or early in the morning, and its bell practice on a Tuesday night. Lets hope we see you again for another visit to our great city and of course the DCH. Kind regards Simon Murphy General Manager

"Fantastic Stay"

5
Lorna B, Tayport, United Kingdom 07/12/2018

We stayed here for 2 nights during the first week in December and Dean Court Hotel lived up to all expectations from start to finish. The valet parking is a real bonus - you register and forget about your car for the duration of your stay. Our room, a superior double, was well appointed with en suite bathroom, tea & coffee making facilities and an absolutely wonderful view of York Minster, The staff were welcoming, friendly and extremely helpful. The Restaurant's Festive Dinner Menu had a wide choice of dishes on offer and the Breakfasts had something to suit everybody's tastes. Thank you for making our 1st visit to York & our Silver Wedding Anniversary so memorable.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lorna B, Thank you for such a wonderful review, it looks like we ticked all the boxes for your stay and met all your expectations, of course having the Minster next door to us does help. I am so pleased that you enjoyed our festive menu and our breakfasts. Once again congratulations on your Silver wedding anniversary and lets hope we see you again very soon for that second visit to York, there is so much to see and do- especially staying at the DCH as we are only minutes away for all the attractions of York. Kind regards Simon Murphy General Manager

"Lovely Weekend Break"

5
DonnaStoke_on_Trent, Stoke-on-Trent 05/12/2018

My partner and I stayed for 2 nights during the first weekend of December, from the minute we arrived until the departure the experience was wonderful. Valet parking is a lovely gesture and all in all we found all of the staff very attentive, helpful and go above and beyond to ensure guest comfort and satisfaction. A wonderful hotel with wonderful staff that are an asset to the hotel. We will hopefully be back.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear DonnaStoke_on_Trent,(wonder where you are from) ! Thank you for such a glowing review, I am so pleased that you had a lovely stay in the hotel over one of the busiest weekends the City has had, there was certainly plenty going on. Valet parking is taken up by the majority of our guests as its good value, your car is safe and secure and not in a public- expensive council car park, and parking around the Minster is a bit of a challenge. I am blessed with great staff and wholeheartedly agree they are a real asset and who are all here to make your stay the best we can. We all look forward to welcoming you back soon. Kind regards Simon Murphy General Manager

"Excellent"

5
Sightsee65909315578, Worksop, United Kingdom 03/12/2018

Dean court is an exceptional hotel. Beautiful decor and very high standard of rooms and service. Lovely food and attentive, friendly staff. Excellent location. We definitely hope to stay here again and would recommend to anyone.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Sightsee65909315578, Thank you for your excellent review, I am so glad that you loved all aspects of your stay and thank you for the recommendation. Lets hope we do see you again soon. Kind regards Simon Murphy General Manager

"Trip to York"

5
worz13, Buckley, United Kingdom 03/12/2018

Highly recommend this hotel, the location is perfect, the staff are so helpful and friendly, the Yorkshire breakfast was amazing, fresh produce and perfectly cooked. The room we had, the holgate suite was great, lovely view of York minster, bed was very comfortable, the porter, sorry can't remember his name, a Scottish gentleman was especially helpful giving us hints and tips on places to visit restaurants etc and made sure we were comfortable with the room before leaving us. Will definitely be returning

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Worz13, Thank you for your wonderful review, I am so pleased that you loved your Suite, it does have the most amazing view of York Minster. The Scottish gent i think is Frank (who is actually Irish) but i agree he is a great guy. Your feedback is gratefully received and i will share this with chef. We all look forward to that return visit. Kind regards Simon Murphy General Manager

"Christmas markets. "

5
User 30/11/2018

A fantastic weekend away in a superb hotel. The location of the hotel is fantastic, straight facing York minster and central for all shops and attractions. Its our third stay at the hotel and it never disappoints. We stayed in a lovely front facing standard double room. The room was lovely and bed so comfy. We slept soundly and can say never heard a thing from the front of the hotel. The breakfast at the hotel is always excellent with service to match. There is a lot of choice available both hot and cold, nothing too much trouble. I cannot praise the staff at the hotel enough, so friendly and helpful however very professional at all times. Really made to feel welcome, will definitely be back again.

"Another great stay "

4
Rob51559, Middlesbrough, United Kingdom 26/11/2018

As title says, another great stay Reception really quick and efficient checking in We booked a cozy small room it was perfect sized for what we needed This time of year the bar was busy and good atmosphere My reason for only 4 stars, breakfast food was nice when it arrived but really really slow service It needs more staff Will use again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Rob51559, Thank you for your nice review, "another great stay" sorry breakfast service was slow, please take in to account that all our breakfast items are cooked to order from the kitchen, not like some other City centre hotels who have a self service breakfast! See you again next year. Kind regards Simon Murphy General Manager

"York St John Graduation at York Minster"

5
AvGYorkshire, Yorkshire 24/11/2018

This hotel is the ideal place to stay if you are attending a student graduation ceremony at the Minster which is directly opposite the hotel. There were quite a few families staying here and the hotel was well geared up and ready for this busy time. All the staff were very pleasant and helpful. We only had breakfast which was excellent and wish now we had stayed in and sampled the evening dinner menu. I have restricted mobility and traveled with a wheelchair but did not need the facilities of a fully accessible room and my request for a room near a lift was brilliant as it was opposite the lift. The room was a standard double at the front of the hotel large in size, warm and clean with a view of the minster. The bathroom was enormous with a shower over bath. The hotel valet parked our car at a cost of £18.50 which i think was very reasonable for a period of approx 30 hours. The ambience in the hotel was very relaxed warm and welcoming, enhanced by the staff and their professionalism. Cannot wait to return.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear AvGYorkshire, Thank you for your very nice review, I am so pleased that you and your family all loved your stay at the hotel whilst attending the graduation ceremony at the Minster and that we met your request for a room near the lift. You did get a good deal on car parking, as the council car parks charge upwards of £3 per hour, you paid 62 pence per hour and we parked and returned it from our locked- secure, lit private car park. We look forward to your return visit. Kind regards Simon Murphy General Manager

"Exceptional hotel "

5
User 21/11/2018

Great central location right next to the Minster and easy walking distance to the city centre. Staff were very friendly and helpful. The cleanliness of this hotel is excellent and the breakfast is served fresh with plenty of choice. This is an exceptional hotel would recomend.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear D892KPmartinf, Thank you for your "exceptional" review, what more can one say, thanks for the recommendation to other readers and lets hope we do see you again very soon. Kind regards Simon Murphy General Manager

"Few night away"

5
WraggJenson, Newcastle upon Tyne, United Kingdom 20/11/2018

Comfortable, Elegant, a great alround experience.. staff really good. Only slight niggle was the drinks pricing , quality of the linen bedding etc was fabulous.. room spotless Loved the location.. will be back

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear WraggJenson, Thank you for your very generous review, I am so pleased that we ticked all the boxes during your stay, we are all looking forward to your next return visit. Kind regards Simon Murphy General Manager

"Graduation treat"

5
MarmadukeBlue, Rolleston on Dove, United Kingdom 20/11/2018

Booked this great venue to help celebrate my son's Uni Graduation at the Minster which is 50 yards from the view out of the restaurant window. First class service with a smile with very attentive staff during breakfast, The hotel kindly looked after our luggage for the day as we celebrated. Would highly recommend this venue!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear MarmadukeBlue, Thank you for your lovely review following your sons graduation, sorry about the weather, at least you didn't have far too walk! I am so pleased that we were able to help make this very special occasion for you and your family. Thank you for your recommendation and lets hope we see you again as a tourist visiting our great City and of course staying at the DCH. Kind regards Simon Murphy General Manager

"Great central location"

4
Dave_B_Wirral, Wirral 19/11/2018

Nice hotel situated in central York opposite the Minster. Staff were very friendly on our arrival and we were showed to our rooms. Room was very spacious and had all facilities required. Breakfast was juice, cereal/yoghurt and a choice of various different types of cooked choices and was nice. The rating would have been 5 stars but for the fact that the water in the shower just wouldn't get past lukewarm, we reported it on our departure so hopefully it has been fixed now.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Dave_B_Wirral, Thank you for your nice review, sorry you could not rate us 5, we will of course investigate the luke warm water from your shower now we are aware of it. Just for the sake of clarity we do offer a lot more choice of breakfast items than Dave has mentioned. Lets hope we see you again. Kind regards Simon Murphy General Manager

"Lovely hotel and comfortable stay"

5
BeckyC9088, Margate, United Kingdom 16/11/2018

We stayed for 3 nights arriving late (nearly midnight) on the first night. The room was lovely, bed comfy and just what we were looking for in Autumn. I was not expecting a view of the Minister but we had a good view from the window. Is a tad noisy late at night but we are in the middle of York it's to be expected. Short walk to the shops. Would definitely recommend this hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear BeckyC9088, Thank you for your lovely review, I am pleased you had a comfortable stay in our ;lovely hotel and we were able to allocate you a room with view of York Minster, a nice surprise when you opened the curtains on your first morning. Thank you for the recommendation and lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Great hotel opposite York Minster and close to the shops."

5
gcsedgley, Northampton, United Kingdom 14/11/2018

This was the 3rd visit to York and the Dean Court Hotel and once again we were not disappointed. The position of the hotel is excellent with York Minster just across the road and the shops within a short walk away. For this years visit we stayed in one of their deluxe double rooms which had everything we could possibly need including a great view of the Minster. It's a large plush room which was very comfortable especially the bed, there was also a couple of armchairs and some nice touches like a fruit bowl, tea and coffee etc. There was a little bit of noise from outside but it was a Friday night and wasn't too loud and certainly not a problem. The staff as always were very friendly, helpful and efficient, we ate out this time except for breakfast so can't really comment on their dinner menu. There was a good choice on the breakfast menu, however, the full English breakfast wasn't quite as good as I thought it should be with just one rasher of bacon and no offer of anything else when I said I didn't want the egg. Only a minor detail I know and it was still a good breakfast and the only small negative in an otherwise very pleasant weekend. A perfect base to see York from and we are already looking forward to our next visit to York and the Dean Court in 2019.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear gcsedgley, Thank you for your 5 star review, I am pleased we are a great hotel, we try, and that my team looked after you so well. I will share your review with my Head Chef as actually our standard is two rashers of bacon on a full English, (you only had to ask for more and we would have quickly brought you another slice or two) We too are looking forward to your return visit in 2019- see you then. Kind regards Simon Murphy General Manager

"70th Birthday Celebration"

5
Smokey15_11, Hartlepool, United Kingdom 14/11/2018

My husband and I had a two night stay at this lovely hotel. I informed the hotel that I had a special birthday during our stay. When we went in the bedroom there was a birthday card and some sweets waiting for us. The ladies on the reception desk were so friendly and welcoming and the man who parked our car was really lovely too. We asked reception about buses to McArthur Glen shopping centre and they gave us instructions to bus stop. Really easy and not worth taking the car. This hotel may be a bit more expensive than some others in York but it is very central and everything you could wish for is in the bedrooms - safe, light in the wardrobe, water in glass bottles in the fridge, toiletries in the bathroom, lovely fluffy towels, dressing gowns, hospitality tray, paper tissues etc etc. Breakfast was freshly cooked to our liking. All in all a lovely stay and we'll be back.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Smokey15_11, Thank you for your lovely review following your 70th birthday celebrations and once again many congratulations.I am so pleased to read that all my team looked after you so well, and your generous comments about the room you stayed in. Lets hope you keep your promise and we see you again very soon, dont wait for your 71st ! Kind regards Simon Murphy General Manager

"Wow"

5
649mikepg, Huddersfield, United Kingdom 13/11/2018

Having been unwell following a serious Road Traffic Incident 10 months ago, my wife and i needed a change of scenery and a little retail therapy. Being a Best Western Rewards Member i booked the Dean Court Hotel for one night on a winter special deal, B&B. This Hotel is opposite York Minster just a 5- 10 minute walk from the Station and a couple of minutes walk from as much retail therapy as you can handle. From check in to check out this Hotel certainly merits being one of BW PREMIER COLLECTION. The room had everything you could possibly need, it was spotless, with a comfortable bed. Your luggage was delivered to your room by a very polite member of staff. After a long day shopping and after dinner (not at the Hotel, unfortunately, My mistake) We retired to bed and had a very peaceful night. Breakfast was to die for (hence my comment of not having dinner at the Hotel) It was far too much for me to eat, cooked to order and piping hot. Wish we had booked for two nights now Well done the owners and staff at the Dean Court Hotel in my top 5 of Hotels that I have stayed at, if you have not stayed there you should.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 649mikepg, Thank you for your WOW review and WOW back to you. I am delighted to read that you loved all aspects of your stay, you really must try dinner next time, just as good as breakfast and of course served in the restaurant with the amazing views of York Minster. I am very proud of my team here, who work tirelessly to ensure all our guests are looked after to the best of their ability's. Lets hope we do see you again for another visit and see if we can get to your number 1 hotel. Kind regards Simon Murphy General Manager

"An excellent base"

5
David7KR, London, United Kingdom 12/11/2018

Having stayed at the Dean Court twice before, it was gratifying to find that the high standard is being maintained. There is a welcoming atmosphere immediately you walk in which is sustained throughout your stay, and that is very much down to the staff who are universally polite and helpful - making you feel a genuine "guest". The facilities are very good, well maintained and the standard of dining is high. The situation adjoining York Minster could not be bettered. If you are looking for a truly comfortable base for visiting York, this is definitely a hotel to head for.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear David7KR, Thank you for your excellent review, I am so so pleased that you loved the atmosphere in the hotel and that all my team were polite and helpful throughout your stay, it is something we work on each day and every day. Thank you for your recommendation and lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Highly recommended for a York City Break"

5
McTours-Ltd, Glasgow, United Kingdom 09/11/2018

The Dean Court Hotel is perfectly placed for a York City break. Our room looked out across to the Minster and all the city amenities and tourist attractions were within easy walking distance. The concierge, reception staff, and restaurant staff were all superb. Car parking was a few streets away but the valet took care of that for us. My only complaint was my inability to sleep at night due to the heat but the hotel are not really to blame for that. This summer was exceptional for the UK with prolonged periods of sunshine and record temperatures. Needless to say even a north easterly facing hotel room could not escape the sun's rays making our stay at Dean Court a little uncomfortable at night. The hotel worked tirelessly to appease guests complaining about the heat and brought in portable air coolers and air conditioning units to better control the temperature. I'd have no hesitation recommending the Dean Court Hotel to anyone visiting York.

"Lovely stay."

5
User 08/11/2018

The hotel has got the best location. From the windows of the bar and the breakfast place one can see the absolutely beautiful York Minster. It is located about 100 or 200 meters from the old town. It has a very nice bar and a restaurant. In the bar many kind of drinks and tasty snacks are offered. It is possible to have a complete English breakfast which was absolutely delicious. The service in the bar is outstanding. The restaurant is excellent. It is a gourmet restaurant. Once again de service was fantastic. The breakfast is offered in the restaurant room. There is a buffet but also one can order many other things like eggs prepared in different ways. That means that everything is fresh and very good. The reception area is small but fine. The ladies who work there were attentive and super friendly. The decoration and furniture of all this part terra area is very very nice. Everybody working in the hotel is kind and friendly, so one feels very welcomed. Our room was fine, a little small though, but fine anyway. We were absolutely satisfied and would love to be back when we visit England again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Princebb Thank you for your very generous review, I am so pleased that you were absolutely satisfied with your stay. Your comments re my teams friendliness and our choice of breakfasts are warmly received. Lets hope we see you again when you do re visit our great Country again. Kind regards Simon Murphy General Manager

"Flying Overnight Visit"

5
Thomas F, London, United Kingdom 06/11/2018

Excellent Hotel right in front of the minster. Ideal for sightseeing or access to main shopping areas. We booked the day we stayed there. We were met at door. Car valet parked (£18.5 charge for parking) Room very clean and ideal for an overnight stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Thomas F, Thank you for such a positive review following your "walk in" booking, I am pleased you chose us and we were able to accommodate you well. Lets hope we see you again for another visit. Kind regards Simon Murphy General Manager

"Enjoyable stay "

4
User 06/11/2018

We stayed here for 3 nights to celebrate our 45th Wedding Anniversary. Our room was lovely with views of the cathedral. We enjoyed afternoon tea, an evening meal and Sunday lunch while there, meals were lovely but I was disappointed that they don't use tablecloths. All the staff were very friendly and helpful. Hope to stay again in the future.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Cookiescot, Thank you for your enjoyable stay review, congratulations once again on 45 years of Marriage, a rare achievement in these modern times! I am pleased to read that you enjoyed the varied food options you chose to have with us during your three days with us, served by very friendly and helpful staff. We have tried to reduce the formality of the restaurant by removing table clothes- but you point is noted. Lets hope we see you again if not before your 46th !! Kind regards Simon Murphy General Manager

"york's best hotel"

5
User 06/11/2018

If you want a truly unforgettable stay in York, look no further than the Dean Court Best Western Hotel. The service, location and staff are a credit to not only the hotel group but to York city itself. Regards Mr Mark Dimaline.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Departure571002, (sounds like a flight number) Thank you Mr Dimaline, for such a fabulous review, I am so pleased that you think we are York's best hotel- we do try in every way. I have also shared your other review that you forwarded to Best Western with my hotel colleagues. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Return visit"

5
AllyB103, Leeds, United Kingdom 02/11/2018

Our 3rd stay this year and as usual a lovely stay.Staff friendly.Thanks for the gift and welcome back card.Already booked for next year.Very well run hotel.Best location in York and the valet parking is very convenient.

"Beautiful place, wonderful staff 5*"

5
tracie r, Leicester, United Kingdom 02/11/2018

Stayed here for 3 nights from 30th Oct to the 2 nd nov , loved it staff were very attentive not over the top , made you feel very welcome manager very friendly all round top stay will definitely be back next year !

"Dean Court"

4
User 01/11/2018

Very centrally located hotel. Staff was very helpful. Be prepared to pay out of pocket for extras that are usually included at other major hotel chains around the UK and Europe. Many tours and restaurants within walking distance. Staff will phone for a taxi upon request, very accommodating.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Dale M, Thank you for your nice review, I am pleased to read that you found our hotel well located and my team very accommodating, lets hope we see you again soon. Kind regards Simon murphy General Manager

"Great location with great views of York minster"

5
FWG_11, Peterborough, United Kingdom 29/10/2018

Love this hotel stayed here many times and will definitely go back. Rooms are comfy and beautifully refurbished. Some rooms have views of the minster and you are walking distance to everything. Frank the concierge always makes you feel so welcome

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear FWC_11 Thank you for your lovely review, we love having you to stay with us, Frank likes to see his name in reviews so I will be sharing this with him. Lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"Very enjoyable short break"

5
User 28/10/2018

We spent 3 nights in 2 rooms - one deluxe and one standard. Both had beautiful side views of the Minster, were clean and thoughtfully furnished. Breakfast was excellent and we enjoyed a pleasant dinner, again all with a splendid view. Most importantly, however, we could not have been more warmly welcomed; every member of staff was friendly and helpful, although Frank deserves particular mention for his very considerate approach. Overall, a truly relaxing break.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Emma R, Thank you for your lovely review, as I have commented on in previous reviews I can take no credit for the position and location of the hotel, its been here for over three hundred years, but can for the great team we have here, clean - comfortable rooms and good food. Frank is an exemplary member of staff, with such a passion to make all our guests feel at home with a wicked Irish sense of humour. Lets hope we see you again for another weekend break. Kind regards Simon Murphy General Manager

"Perfect Location"

5
User 25/10/2018

The Dean Court Hotel has a perfect location for exploring York set between the Minster and the Shambles. We had a view of the Minster that was amazing at night. The staff were so friendly and helpful to every need. Our room was perfect and so comfortable. We ordered room service each night and it was wonderful. We thoroughly enjoyed our stay.

"Lovely weekend break . . ."

5
4407KR, Derbyshire, United Kingdom 23/10/2018

We had a happy and relaxing weekend visiting our daughter for her birthday. Our rooms were cosy with a superb view of the Minster; the bells on Sunday morning were glorious. We ate out each night, but loved to return for a drink in the bar area in the evening. The breakfast was tasty and plentiful, with me having mine in the room which was a treat I could get used to. Friendly, unobtrusive service from the Staff with valet parking being a bonus. Highly recommended.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 4407KR, Thank you for your lovely review, I am so pleased that you had a happy and relaxing time, and seeing your daughter for her birthday. The Minster bells do sound fantastic on a Sunday morning, (though i have had the odd guest who commented they did not- nothing stranger than folk- as they say) ! Thank you for your highly recommended and lets hope we see you again-dont wait for her birthday just come and surprise her ! Kind regards Simon Murphy General Manager

"Perfect in every way"

5
User 21/10/2018

Just returned from an overnight stay and could not have wished for anything better. Perfect location right by the minster with valet parking. All the staff, especially Frank, were exceptionally helpful and pleasant. Food was great. Fresh and well presented. Breakfast had everything you could wish for. Room was spacious, spotless and quiet, with the little extras you would expect from this top hotel. If you are looking for a city break in York, look no further!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Findavalidname, (great code name) Thank you for such a terrific review, so pleased that all my team looked after you so well, especially Frank - who is such a great employee, a natural character with humour, charm and professionalism thrown in for good measure. Thanks for the recommendation to others and lets hope we see you again very soon (who ever you are). Kind regards Simon Murphy General Manager

"Terrific service, very nice room. great location"

5
Joe N, Saint Paul, Minnesota 21/10/2018

This very nice hotel has lots going for it. First, great service. We had breakfast and I did not realize, until a wait person told us, that the price of lodging included a free breakfast. There were both order from the menu and (small) buffet items available. We really like our room which had both a bedroom and small side room. The hotel is located directly across the street from the Minster, with is stunning (and reviewed separately). It's within 5 minutes walk of the wall (which you can walk around on) and many shops and restaurants, So location is great. We thought this hotel was excellent and are very glad we picked it.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Joe N, Thank you for your excellent hotel and terrific service review, we too are glad you picked up us and lets hope we see you again. Kind regards Simon Murphy General Manager

"Good accommodation in the heart of Old York"

4
kennethg578, Sydney, Australia 18/10/2018

Across the road from York Minster, at the entrance to the Shambles and a 10 minute walk to the main line station, it couldn't be better placed. The rooms are pleasant and well appointed. The staff were friendly and very helpful. A very pleasant stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Kennethg578, Thank you for your very nice review, i trust your stay in the UK is as good and wish you a safe flight home. May be we may see you again wen next in the UK, - you could spend 2 weeks in York and the area and still not see everything we have to offer. Kind regards Simon Murphy General Manager

"A lovely stay with a view of the Minster!"

4
Canadamanda, Owen Sound, Canada 17/10/2018

I had an upstairs room (note; there was no elevator, but luckily I had a small carry-on type case) and literally looked out onto the Minster, which was a treat. When I arrived, I was given a note for my vehicle (which I was returning to the rental place after checking into the hotel), to ward off traffic wardens! Unfortunately I couldn't indulge in breakfast as I had to depart for an early train, but I would recommend this hotel for it's location and style.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Canadamanda, Thank you for your lovely review, assume you are from Canada and called Amanda?Glad you enjoyed your 1 night stay with us ( a long way to travel for just 1 night). Lets hope we see you again when you can stay a bit longer and have time to enjoy the sights of our great City. Kind regards Simon Murphy General Manager

"Fabulous location "

5
Stephanie s, cincinnati, ohio 17/10/2018

I've had the pleasure of staying in York a number of times. However, my friend and I wished to stay inside the city walls this visit. Upon arrival, the staff was not only extremely helpful, but very friendly. The staff went out of their way to accommodate us, with the need to hire taxis and always provided answers to many questions..... most helpful! My only criticism is that I prefer a venue that has an older feel on the interior. However, that is neither here nor there in the long run. The convenience of staying inside the fabulous city walls of York, was a treat.

"Uncontrollably hot room, and overpriced"

3
JohnWoodford, Stockport, UK 15/10/2018

On arrival, we found a dehumidifier going full tilt in our room, with the hose feeding out of the open window. We wondered if there had been a smoker there; but we weren't bothered as there was no smell. How naïve we were! We had to close the window at night as the room was very noisy with outside revelry - and the room got steadily hotter, despite it being a cold night and all the radiators being turned off. When we reported this on departure, the staff didn't sound at all surprised! Quite apart from that, the hotel just didn't exude a classy feel, despite the high price for a standard room. On the plus side, the staff were all very friendly; and the sound of the minster bells was lovely.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear JohnWoodford, Thank you for your recent review though I am obviously sad to read its content. I cannot find any reservation under your name to explore when you stayed, which room etc so i can investigate your comments. If you do read my response please do not hesitate to contact me directly simon.murphy@deancourt-york.co.uk so we can discuss your review and stay in some detail. However I am delighted that you found my staff to be friendly and you loved the Minster bells (would you believe some guests dont), everyone has a different expectation of a hotel stay, a restaurant meal, travel, shopping, what is value for money to one person is too expensive to another- suppose thats what makes life interesting.Please note we are a fully non smoking hotel. Kind regards Simon Murphy General Manager

"Lovely hotel ideally situated but can be noisy"

4
User 13/10/2018

Spent a couple of nights here on a recommendation from a friend. It's very central (literally opposite York Minster) as we were attending a service at York Minster it was ideal. We had a view of The Minster from our room (room 61). The room was spacious and clean, the bed really comfy, lovely set of jam treats left for us too, oh and we found a mini rubber duck in the bathroom too. The staff were helpful, friendly and polite. We didn't eat in the restaurant but friends that have stayed say the food is really good. The only downside to the position of our room was the noise, we could hear people in the room above padding around, and the noise from the streets (given there are 4 pubs in the street under our room) we could obviously hear people heading home after a night out, but also the drayman delivering the barrels in the early mornings along with the refuse collection, which seemed really early as it was still dark, meant no luxury lie in for us. That said, it is a good hotel, just choose your room wisely.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear SurreyGirl21, Thank you for your very nice review and your nice feedback about room 61, which has one of the best views of York Minster) glad you loved our new duck- not show what colour you had as they all have different names after several of the staff in the hotel(check out our hotel website for all the names and colours of ducks) - mine is the blue one !! Sadly the down side of having a hotel in the city centre is that some guests can hear street noise, and the majority actually dont, all our rooms have secondary double glazing- I suppose its what your use too on a daily basis. I am pleased that overall you thought the hotel to be good and we look forward to your next visit. Kind regards Simon Murphy General Manager

"2 wet misters"

5
User 10/10/2018

Didnt actually stay here we were catching a coach tour outside, i asked the front of house gentleman were the best place to park was and he directed me to a decent car park , when we got back it was raining, so i asked if we could sit inside the reception untill the coach came, this man was kind and very proud of the hotel and is an asset to have , well done the irish man

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Clive N, What a great review, though slightly different to the normal ones the hotel receives, however I am so pleased that Frank (the Irishman) was able to offer you advice and some where to shelter. He is a true ambassador for the hotel and is indeed very proud to say he works here and a real asset to the DCH- long may that continue. Kind regards Simon Murphy General Manger

"Perfect location, good service and comfortable"

5
Elliott7000, Durham, United Kingdom 07/10/2018

Had a very nice stay here overnight. I needed to be very central and this is the perfect place - right near the Minster. The staff are all extremely helpful and courteous, there is a small lift and my room was spacious and very comfortable. Can't ask for more really.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Elliott7000 (my sons called Elliott- but this review was not by him) ! Thank you for your great review, my staff love reviews that compliment them - they do read them ! We actually have two lifts the small lift services 8 rooms over 2 floors, (it is one of the top 5 tourist attractions in York) for those that have ridden it you will know why ! Lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"Location, location, location!"

5
kflemi900880, Helensburgh, Australia 07/10/2018

Amazing location right next to York Minster. Beautiful hotel, we had a gorgeous room looking over the Minster. Easy walk to all sights, friendly staff, lovely bar area. Restaurant attached for fabulous breakfast. 10min walk to train station. We didn't have a car so this hotel was perfect for us. Definitely worth staying.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear kflemi900880, Thank you for your fantastic review, of course we do have the most amazing location of any hotel in York, but also whats so important to me is that we "got" all the other elements of your stay just right as well. Great recommendation -thanks. Kind regards Simon Murphy General Manager

"perfect location under the shadow of the minster"

5
BnBnSEA, Seattle, Washington 06/10/2018

You won't need a map to find this hotel. Its location is ideal, with a short walk to the snickleways and Shambles. Our room was large, comfortable and clean with a huge window that afforded an amazing view of York Minster.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear BnBnSea, Thank you for your short, lovely to the point review, what more can any one ask for. Kind regards Simon Murphy General Manager

"Beautiful hotel with fabulous service!"

5
Ballardgal50, Seattle, Washington 04/10/2018

We stayed here while in York for the first time. The hotel is an easy walk from the train station and right next to the Minster and only a short walk to The Shambles. Our room was lovely and the staff at this hotel could not have been friendlier or more helpful. This hotel had the best service of my whole trip. Every person we encountered went out of their way to offer assistance, advise, and guidance for our stay. Thank you to everyone at Dean Court...we'll be back!!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Ballardgal50, Wow, what a fantastic review, I love reading ones that appreciate all that my team do to make all our guests feel at home, with friendly - professional service - with a genuine desire to make our guests stay the best it possible can. The team hope the rest of your stay was good and you have a safe journey home back across the pond, and we look forward to your next visit. Kind regards Simon Murphy General Manager

"Lovely afternoon tea"

5
User 23/09/2018

We visited for afternoon tea for a special birthday. Everything was spot on. Im vegan and the chef was so helpful and made me my own tray of cakes and sandwiches which were all delicious. Everyone enjoyed the food, meat eaters and veggies alike and the service was excellent. Lovely staff. We will be back!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Becky H, WOW, Thank you for your lovely review following your special birthday tea. I am so pleased that we were able to accommodate your dietary requirements, vegan and vegetarian and my staff were lovely providing excellent service. We look forward to welcoming you back ! Kind regards Simon Murphy General Manager

"Horrible 2nd stay-Single Room"

1
Kimberly G, Chicago, Illinois 20/09/2018

I'd stayed at the Dean Court Hotel several years back, and had a very nice room and stay. This year, however, the Dean Court turned out to be the worst hotel room I'd booked my entire vacation. I'd booked direct through the site, for a single room, and pre-paid to keep the rate down. The single room was unbelievably ugly, and looked worse than a hostel. I would've been ashamed to allow anyone to stay here. The wood furniture was mismatched, the curtains dingy, the walls needed a fresh paint job. There was no view except to a brick building, which wouldn't have bothered me, but cluttering the window sill was a plastic fan, a portable cooling unit, and a teddy bear that was some sort of fundraiser for a local charity. The overall effect was extremely shabby. And the wi-fi didn't work either in the room, breakfast room and lobby. A very poor experience for what they charged. I'd stayed at the Premier Inn Centre Blossom South for my first night, at half the price, and the room was so much cleaner, and newer, and more comfortable. The staff was very nice, though, and I imagine the larger rooms are fine. Just beware the single room--not at all an experience you want.

"Always a pleasure to stay here"

5
Margaret S, Ireland 20/09/2018

The third stay at the Dean Court for myself and my friend, and it is always a pleasure to return there. Ideal location, comfortable and beautifully clean rooms, good restaurant plus breakfast. Best of all, kind and helpful staff. I mention Elliott, Frank and Federico who were especially good when our taxi arrived thirty-five minutes late to take us to Leeds/Bradford Airport! Nothing was too much trouble, and this put the finishing touches to our excellent trip to York. Highly recommended! Rooms 51 and 52 are brilliant!

"Coach Party of 29"

5
TenterdenVoyager, Tenterden 20/09/2018

As the group leader I have never experienced such well organised and warm welcome, from such helpful and willing staff. This continued throughout our 4 day stay, in every department. I did not receive one complaint from my party about any aspect of the hotel Bedrooms were clean and tidy, well provisioned and very comfortable. Location, fabulous been directly opposite York Minster.

"Two wonderful days in York"

4
Noraatc, Sudbury, Massachusetts 17/09/2018

The location of Dean Court Hotel is hard to beat: right next to York Minster and the windows in our room faced it. It was a huge advantage for us because the ticket to the Minster is good for one year, so I returned at least four times over our two day stay to appreciate this breathtaking architectural masterpiece in full. Our room was spacious with good size double bed and big bathroom. The furniture was a bit dated, but it was OK. It was so nice to start our day with good breakfast at the hotel's restaurant. We loved their scrambled eggs with salmon and Eggs Royale; smoked haddock with poached eggs was not something I liked though Coffee was not good at all - watery and tasteless, but tea was excellent. Very friendly and helpful hotel staff made our stay pleasant and worry free. The only complaint is noisy teenagers partying in front of the Minster, but it is not the hotel's fault.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Noraatc, Thank you for your lovely review, we do have the very best located hotel in the vibrant City of York, calling York Minster our neighbour!- what a place to visit ! The down side of been in the heart of the City is that there are inconsiderate people who seem to talk at the top of their voices returning home, back to their University Campus after a "night out". Glad you found my team to be very friendly and helpful and lets hope we see you again for another visit to our great City. Kind regards Simon Murphy General Manager

"VERY overpriced for room 21"

2
User 16/09/2018

We stayed here 15th September and was so disappointed. We paid £231 for one night which we was okay with considering the perfect location but our room had the view of walls and a VERY noisy fan. We stayed in room 21, we saw other rooms whilst there which was definitely worth the price but I think charging £231 for a tiny room and the worst view and noise is awful. Breakfast was very nice other than the bacon was under cooked. Staff was very pleasant and the location is perfect just a shame about the over priced noisy room. Would recommend if was in a different room. Felt robbed of money

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jade O, Thank you for your review following your stay last Saturday. I am sorry you felt that the room was overpriced, I openly admit that this room only over looks the rear of our neighbours buildings. Booking direct and not through a third party web site (booking.com) will give you the best aviable price. I am however pleased to read that your breakfast was nice, and my team very pleasant, and of course our location. I do hope that one day you may return to the hotel once again and ask that you contact me directly so i can assist in your reservation personally. simon.murphy@deancourt-york.co.uk Kind regards Simon Murphy General Manager

"Great Location Great Place"

5
Cupid16, Dubai, United Arab Emirates 13/09/2018

We stayed for a night at Dean Court - the room was excellent - great view of the Minster.Rooms clean and tidy and cozy.The restaurant and bar are fabulous and service excellent.Friendly service at the reception and willing to go the extra mile to please.Parking could be a challenge.

"Extremely terrible noise and cooling smells"

1
User 08/09/2018

Be very carefully with this hotel. At least one side of rooms are facing like kitchens of restaurants. That being said, your room will be filled by continuously intolerable noise and extremely disgusting cooking smells throughout the whole night. I definitely won't suggest you to bet your holidays on this hotel, as it totally ruined mine. Just be very careful. See my attached picture and you can easily learn what an unpleasant place that you're going to stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear FellowTraveler589631, Thank you for your review. I am sorry this is how you felt having stayed at the hotel, such a pity this is the first we have heard of your issues, even when we showed you your room on arrival, and that you did not give us your real name so we could have at least traced your booking to contact you personally. This is the side of Social Media i do not like, thank fully most of the other reviews are fantastic! For the benefit of guests who may read this review and are also thinking of staying here,- this guest is correct we have 2 rooms- both our single rooms that are rear facing and do not have views except of the wall opposite, the other 38 rooms - 26 at the front have views of York Minster and the Memorial gardens and the remaining rear facing rooms have views of our neighbours gardens and the surrounding buildings.Some guests can be disturbed by fan noise, others by street noise, I suppose its what you are used to, however they do not run all night, we stop cooking at 9.30pm and start breakfast from 7am, (the reviewer implies we cook all night) I am sorry but i disagree with this reviewer you cannot smell cooking (which is what i think cooling smells means). The kitchen is in the basement and the kitchen fans (sealed units ) vent in to the sky some 2 storeys above this room. If the reviewer reads this and wants to discuss their stay with me then please call me directly on 01904 625082 Kind regards Simon Murphy General Manager

"Almost perfect"

4
Linda K, Pittsburgh, Pennsylvania 27/08/2018

Enjoyed a two night stay at Dean Court recently. First of all, the location is wonderful, just across from the Minster. Our room was clean, very comfortable, and very quiet. Front desk staff were very friendly and responsive. Can't ask for much more, except breakfast wasn't so wonderful. We paid separately for breakfast in the hotel dining room, and we would have been much better going out. Service for breakfast was fine, but the food was very disappointing. Would recommend the hotel, but have your breakfast elsewhere.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Linda K, Thank you for your "almost perfect" review,not sure why you didn't like the food for breakfast, was it the choice, the quality of the ingredients (which are all locally sourced), the quality of the cooking - any more feedback would be helpful- as usually breakfast receives many compliments. Glad you found my team to be all friendly and your room clean, comfortable and quiet. Thank you for the recommendation and lets hope we see you again? Next time lets make it perfect ! Kind regards Simon Murphy General Manager

"First-Class Service + Best Location = An Excellent Stay"

5
Bruce L, Roberts Creek, Canada 24/08/2018

We decided to take the train to York from our vacation rental in The Dales to keep things simple, and what an easy stroll from the train station to The Dean Court Hotel. The check-in staff at the front desk were so accommodating and cheerfully offered to store our luggage until our room was ready (we arrived in the morning), so we could start exploring York right away with the map book they provided us. When we returned in the late afternoon, the luggage was already in our room awaiting us and "Frank" showed us the numerous amenities our room offered plus the operation of everything in the room. We had room #28 and had the benefit of overlooking York Minster, right outside our window. What a delight to see this impressive structure lit up at night and then to be greeted by same in the morning with the sunrise framing its grandeur. Our room included free wifi, in-room digital safe, umbrella, house coats w/fluffy slippers, iron & ironing board, heated towel bar, and quality linens on a king-sized bed. Staff never failed to greet us with a smile & greeting, regardless of the times we came or went, and the location CANNOT be beat. There's a small park across the street (as is The York Minster) plus the Shambles begin right beside that very same park, so you are just steps away from museums, shops, restaurants and more! We enjoyed a delightful lunch across the street, sitting on a park bench under the leafy trees, listening to talented buskers serenade us, with the towering York Minster before us as we had a picnic of sandwiches, king prawn salads and a (plastic) glass of wine (all purchased from the nearby Marks & Spencer Store) - it's just that easy. In the evenings, after a terrific meal enjoyed at one of 100's of choices of restaurants, we would return to The Dean Court Hotel and have our evening drinks from comfy chairs in the lounge, while people watching through their big ground floor picture windows. Holidays are very important to my wife and I and The Dean Court Hotel in York was an excellent choice for our 2 night stay. Enjoy.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Bruce L, Thank you for such a glowing and comprehensive review. I am so pleased to read that you loved all aspects of your stay, especially your room with its direct view of the impressive York Minster. We do have a great location for people watching from our lounges, around the Minster and the surrounding gardens and streets. Thank you for your recommendation and we hope the rest of your stay in the UK was as pleasurable as at our hotel and you had a good flight home. Kind regards Simon Murphy General Manager

"Lovely Break"

4
Liz691952, Newcastle-under-lyme, United Kingdom 13/08/2018

Visited with my husband in July and enjoyed the very warm weather in York and the very warm hospitality of the Dean Court hotel and its staff. As my husband is partially disabled and used a walker to get about we booked an accessible room on ground floor. This was one of the new rooms so had air conditioning (as not part of the Grade II listed areas). No windows but a wonderful large skylight which could be remotely controlled. Absolutely stunning room, beautifully furnished and decorated (only gripe being overlarge decorative cushions on the bed that had to be flung off every day!) and wet room sparked like a new pin! Despite valiant efforts by staff the tv did not work (world cup week too!) or the bathroom heated towel rail but did not spoil our visit. Special thanks to lovely staff who were so helpful to my husband. Thanks again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Liz691952, Thank you for your lovely review, remember you both well, I am so pleased that overall you loved our new fully accessible bedroom with a full wet room. Yes we are fortunate that these three new rooms were in fact built from the "added on" to the existing building, our second restaurant called The Court, which allowed us to exploit the air conditioning system that had been previously installed. The TV had a faulty aerial connection - which was sorted the day you left-(sorry) and the "NEW" heated towel rail has been replaced with another one!! - Oh the teething issues of new builds! Lets hope we see you both again very soon? Kind regards Simon Murphy General Manager

"Soft Cell"

5
User 12/08/2018

My wife had the rash audacity to request a change of room, and so we were awarded with Room 10 on the first floor rather than the top floor tiny room we suspected we had been assigned. It was a bijou compact suite, okay in truth very small with a lovely view of a nondescript courtyard. But hey it is only in movies that hotel rooms are like ball rooms ! However the room was very clean and in excellent decorative order. No air conditioning as it is Grade Two listed and was built when hot summers were unheard of. Fortunately the very helpful staff supplied first an air cooler and later a portable air conditioner which is excellent customer service. The Dean Court is very well located at the heart of York so all attractions and shopping easily reached. The staff were friendly, welcoming and helpful, so made the brief stay all that more pleasant. Being located at the rear made for a quiet seclusion. Oh yes nearly forgot, the mini fridge was on the floor but we found this to be no major inconvenience. The meals though a tad pricey were superb. Yes we would stay here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Carlaconsort, Thank you for your 5 star review, "if you dont ask you dont get", sadly no air con - you are correct , we are not allowed as we are a grade 2 listed building.Glad you liked your room- one of our small cosy doubles, and you found our food to be superb, served by very helpful and welcoming staff. To be fair and transparent we have photos of all our room types on our web site, not just our newly refurbished large suites with the most amazing views! Thank you for the recommendation and we all look forward to that return visit. Kind regards Simon Murphy General Manager

"Super friendly, great location"

4
NMMJ, London 12/08/2018

Fab little hotel perfectly located for exploring York. Would definitely return. Staff could not have been more friendly and helpful, nice room big bath towels, pleasant view even at rear, well decorated and a fan as an old building with no AC Room quite small ( that was what I paid for to be fair ) and lounge ambience could have a bit more character

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear NMMJ, Thank you for your lovely review, our rooms at the rear of the hotel are certainly the quieter and do offer views of the neighbours rear gardens, the Minster is just outside the front door! Yes sadly no air con- a grade 2 listed building no-no! We have several type of bedroom standards, your was one of our small cosy doubles- (which by definition are our smaller rooms bit still have all the same amenities of all our other 39 rooms) Hope that return visit is not too far away? Kind regards Simon Murphy General Manager

"Amazing stay"

5
TheSkincareExpert, Bacup, England, United Kingdom 05/08/2018

Can't recommend enough, perfect from the first moment we walked in, we were greeted by a girl called Becky (I think) on reception who couldn't be more helpful. It was our first time staying at this hotel and a member of staff, Christian took our bags and gave us a tour of the facilities including the bar and restaurant etc, and showed us to our room, we have previously stayed in 5 star hotels all around Europe and haven't had the service we received today! It is our 10 year anniversary and when we got to our room there was a hand written anniversary card and a box of fudge waiting for us, absolutely lovely. Looking forward to our next stay already, thank you Dean Court.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear TheSkinExpert, Thank you for your amazing review, I am so pleased that you loved all aspects of your stay. Both Becky and Cristian will be thrilled to see their names written in this review in such a positive way. Thank you for your great recommendation and we look forward to your next visit even if its next year for your 11th wedding anniversary, (can even promise something "steel" ) ! Kind regards Simon Murphy General Manager

"Lovely hotel "

5
Bron1303, Brierfield, United Kingdom 04/08/2018

The hotel is opposite York Minster and offers some great views of it,the food is absolutely delicious and the waitress are lovely and friendly.The staff on reception are welcoming and helpful.The rooms are very clean and cosy.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Bron1303, Thank you for your lovely hotel review, reads that we ticked all the boxes, see you again soon. Kind regards Simon Murphy General Manager

"Best Hotel"

5
Francesco C, Manchester, United Kingdom 30/07/2018

Fantastic 4 days at Dean Court. Room very clean and spacious, staff very kind and friendly they gave us air conditioning unit because the weather was hot. We enjoyed eating at the restaurant, the house chef was great, meals delicious, staff very professional. Very good bar with efficient staff. The location? You can't get better! A big thank you to everybody at Dean Court for making our stay so enjoyable. Must go back!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Francesco C, Thank you for your "Best Hotel" review, I am delighted to read that you loved our food, served by my very professional staff and of course our amazing location. A big thank you back for your review, your recommendation and of course you must come back ! Kind regards Simon Murphy General Manager

"Nice as well as convenient"

4
mdh2040, Maryland 29/07/2018

I had a single room for 4 nights during a hot spell. Dean Court was so good to provide me with 2 fans and what I believe was a dehumidifier. They made the room comfortable enough to sleep. Single rooms rarely have the best views and this is true here - a wall. The room was nice with a single bed and a nice sized bathroom. The room was comfortable and came with a full breakfast daily which started early enough for me when I had to travel early in the morning. Dean Court was so convenient to the beautiful York Minster as well as many other tourist sites and within a 10 minute walk to the rail station. The staff was very friendly and helpful. I would not hesitate to stay here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear mdhhmd, Thank you for your lovely review following your 4 night stay in one of our single rooms. The current hotel was converted from 3 houses-dwellings for the Clergy who were visiting the Minster, hence now every one of our 40 bedrooms is a different size, shape, colour and has a different view, our two singles granted do not have the best of views. I am pleased we were able to keep you cool in this unprecedented heat wave we have had. Thank you for your recommendation and we all look forward to your return visit. Kind regards Simon Murphy General Manager

"Get away "

4
User 27/07/2018

Stayed here for a couple of nights great location opposite the minster No on site parking but do have valet parking for a small charge well worth it as your in a good location Hotel is nice with friendly staff but could do with air con Location is great for all the sites and restaurants and bars

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Doug t, Thank you for your very nice review following your "get away", glad you liked our great location, valet parking,and my friendly staff. As I have replied to other reviewers sadly we are not allowed to fit external fixed air conditioning units due to our Grade 2 listed status and as we are in a conservation area, personally though i am not sure we need air con for our three month summer! Lets hope we do see you again very soon. Kind regards Simon Murphy General Manager

"What a disappointment"

2
littlelanterns, Chelmsford, United Kingdom 27/07/2018

I am afraid that this stay was entirely soured by the awful food in the restaurant. No wonder the restaurant was nearly empty. A great shame because the hotel is in a great location next to the Minster and whilst the Luxury Room is an overstatement the room was nice enough. The staff were excellent but all spoiled by the terrible food. The thinnest ever rib eye steak I have ever seen, burnt frozen French fries (quite obviously from a frozen supermarket packet) and this is the first time I have ever been served yellow water cress!

"At the heart of it all."

4
Leestyweesty, South Lanarkshire, United Kingdom 26/07/2018

This hotel is smack bang in the middle of York and could not be better located! The staff were very polite, attentive and went out of their way to help all guests including myself. My friend & I paid for breakfast and we were not disappointed with the pastries, cereal, fruit and huge cooked breakfast with as much toast as we wanted. My only niggle with the breakfast was the coffee was not piping hot to my liking. We were in a twin bedded room which was comfortable and had a beautiful view and looked out onto York minster. The room could do with a little spruce up as there were marks on the wall but it did not put us off and we would not hesitate to stay here again in the future.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Leestyweesty, (great code name)! Thank you for your very nice review, I am pleased to read that my team were polite, friendly and attentive, and of course our enviable location in the City Centre. Did you send the coffee back as we could have quickly and easily steamed it to make it piping hot- only issue with that is that it burns the coffee beans, but hey every one is different- which makes the world go round? Thanks for the recommendation and look forward to your return visit. Kind regards Simon Murphy General Manager

"What a great place!"

5
Katie T, Canberra, Australia 24/07/2018

This hotel has so many great qualities: 1. The people were so fantastic. Especially Emma & David - helped us to our room, gave us recommendations galore, and sent us off with car snacks for the next leg of our journey! We felt sincerely taken care of. Best service we've had in England. 2. The location is second to none - you are literally on the front step of the Minster. We were graciously given a room upgrade to the beautiful corner room which pointed at the Minster!! You are within a 10 minute walk if anything you could want to see in York: Shambles, Viking museum, the wall, obviously the Minster - and so much more. 3. Value for money - so well priced, and a full English breakfast for £12. The only down side was that there is no air conditioning - as it is a heritage building itself, they cannot do this upgrade. As most travelers know, this is not uncommon, and not a deal breaker for most. Will definitely stay again if in the area!!!!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear KatieT, Thank you for such a wonderful and glowing review, I am so pleased that we exceeded all aspects of your stay- would love air con for the three months when we have our warm weather- but sadly as we are a grade 2 listed building we cannot install it. I will of course pass on your very kind remarks about David and Emma who will be thrilled to see their names mentioned in such a positive light and that we offered you the best service in England.I hope the rest of your trip to our great Country was a success. Lets hope we see you again when revisiting these shores. Kind regards Simon Murphy General Manager

"wonderful stay"

5
sunset03, Manchester 23/07/2018

We stayed for I night in June and travelled by train. The hotel was a short walk from the station and easy to find. On arrival in the morning the staff offered to store our luggage and we had the full day to explore York. A lovely hotel in a prime location with excellent staff. The breakfast was freshly cooked and excelled expectation. Our bags were stored on checking out and were collected from the hotel in time for our evening train home. A lovely hotel with staff that go the extra mile.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Sunset03, Thank you for your review following your "wonderful stay" with us, your review looks like we got your stay about spot on- and yes we do go that extra mile. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Return visit."

5
AllyB103, Leeds, United Kingdom 20/07/2018

Return visit after numerous visits the last being in April.Once again an excellent stay.Staff friendly.The room we had this time wasn't a refurbished one but never the less very good.It was my birthday and received a card and gift.It's small touches like this that really make a difference.Will be back later in the year but not for birthday visits as we have both had our birthdays whilst visiting the hotel.

"Fantastic Downtown Location and Views!"

5
Delaney W, Milwaukee, Wisconsin 15/07/2018

I definitely recommend this hotel if you are looking for a nice hotel in the downtown area of York. It has great views of the Yorkminster, especially in the dining room. We had a family bedroom that faced the Yorkminster which was great. The room was pretty big, compared to our hotel in London. The staff was very courteous, and they always greeted us when we walked through the door.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mr Delaney W, Thank you for your very nice review, I am so pleased to read that you loved our "downtown" location, we do have the best located hotel in York, with the Minster almost touchable if you leaned out of some of our hotel bedrooms, and that my team were courteous and friendly. Lets hope we see you again when next visiting the UK. Kind regards Simon Murphy General Manager

"Superb Hotel & Location"

5
evie, London UK 15/07/2018

I spent 4 nights at this lovely Hotel with a friend..we both had an upgraded cosy double each on the 2nd & 3rd floors. The rooms were lovely, absolutely spotless and had all the amenities you need from a comfy bed with good linen, a fridge replenished daily with water, hospitality tray, hairdryer, a fan, tv, plenty of sockets, full length mirror and plenty of storage. The bathroom was also lovely, shower over a bath, fluffy white towels with little extras of soap, liquid soap, hand cream, shower/shampoo wash, cotton wool & shower caps. The location was perfect for a quick walk into York overlooking York Minster. Breakfast was very good & cooked orders were taken from your table so it arrived fresh and hot. Nothing was to much trouble for the friendly waiting staff if you wanted to adapt your order or ask for extra items. The Hotel is tastefully furnished and we often sat in the bar area talking to the staff or other guests, having coffee with the yummy home made shortbread biscuits. All the staff are very friendly and welcoming throughout the Hotel however, I would like to make a special mention of Elliott who would go out of his way to help in anyway he can, carried our cases up all the stairs, made time to talk to you, gave advice on where to go/what to do and give directions (although we always got lost to his amazement) in providing excellent customer service. What a lovely Hotel with a great team and we look forward to coming back and recommending this gem of a place to whoever visits York. Thank you all for an enjoyable stay :)

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Evie, Thank you for such a detailed and lovely review, and for your great recommendation, it would appear that you loved all aspects of your stay. What particularly pleases me is your fantastic comments about my team, who you seemed to have got on with very well, especially Elliott who will be thrilled to read your review. Lets hope we see you both again soon. Kind regards Simon Murphy General Manager

"Superb location"

5
Vicky P, Crayford, United Kingdom 13/07/2018

Lovely hotel in a prime location. Staff all friendly. Room clean and bed comfortable. Breakfast very good. One criticism, our room faced the kitchen and a generator of some sort. Have told company they should advise that some rooms do not have good views and let customer decide whether they still want to book

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Vicky P, Thank you for your review, and I am pleased that you loved the location, my team were friendly and your breakfast was very good. The hotel has 40 bedrooms, 26 are at the front of the hotel which all overlook the Minster and the or the Memorial gardens, 3 on the ground floor, (very quiet rooms) and 11 that are a the back of the hotel (which are the quietest rooms) and overlook our neighbours gardens. We try and give us much information as possible about location and the type of view you will get from our hotel website. If you book a Suite, deluxe or Superior room type they all have the most amazing views of York Minster (except the deluxe room 1 which is on the ground floor). Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Birthday celebrations - Central York"

5
PAPlowright, Dubai, United Arab Emirates 12/07/2018

Dean Court was perfect for a family / friend get together. Its location opposite York Minster worked perfectly for everyone to come and go as they needed - our party ranged from 12 year old to 84 year old. Hotel was able to accommodate us all well in terms of food, drink and even lent us a wheelchair whilst we were there. The staff are very friendly and welcoming, in fact would go out of their way to provide excellent customer service. thank you for making a surprise celebration even better as the service was just fabulous.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear PAPlowright, Thank you for such a lovely review following your family's birthday celebrations at the hotel. I am so pleased that you all enjoyed all aspects of your stay, and my team were able to look after your party of guests so well. Safe trip back overseas and lets hope we may see you again soon. Kind regards Simon Murphy General Manager

"to celebrate our wedding anniversary"

5
User 10/07/2018

We spent three nights in the Dean Court Hotel and it was a pleasure from the minute we arrived to the day we checked out. We were there to celabrate our wedding anniversary and also to see the city of York as we had not visited it before. The staff cannot do enough for you, from the reception to the bar and restaurant and even the night porter. Our room was like a mini suite and was lovely decorated and spotless as was out en-suite bahtroom. there was plenty of travel information provided on our dressing table and there was a lovley welcome gift of various flavours of jam beautifully packaged for us too. I would highly recommend this hotel in every way and also its location being immediately accross from the Minster, could not have been any better a break for us and York itself doesnt need much to pormote it as it is just one of the nicest places both architecturally and of fantastic interest I have been in a long time, we will defintiey visit York again and will definitely stay at the Dena Court Hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Geraldine R, Thank you for your fabulous review and your great recommendation, we all agree that York is a great place to live in and for tourists to visit as there is so much to see and do-to suit all tastes and of course to work at the DCH! I am pleased that you liked our little gift of jams which are made by a local York company- Fruity Kitchen. Lets hope we see you again soon? Kind regards Simon Murphy General Manager

"Finally, a hotel that knows how to serve sugar!!"

4
1PMA, Harrogate, England 10/07/2018

The Good... Unbeatable location with a fabulous view of the Minster. Superlative service. Great breakfast and at long last, a hotel that serves sugar in a variety of sizes, rather than giant, "1 size fits all" lumps (anyone who takes quarter or half a spoon of sugar in their coffee will know what I'm talking about). The OK... Not sure if all rooms are the same but ours looked a little tired. No air con (I understand it would be impossible to fit, I'm sure it's not usually such an issue as it was when we stayed and to their credit, they had wheeled a portable unit into the room, albeit a rather noisy one). A solid 4 out of 5 for Dean Court.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 1PMA, Thank you for a your lovely review, so pleased to read the you received "superlative" service from my team, and that our variety of sugars met exceeded your requirements. I cannot tell which room you stayed in, but all 40 rooms are different in size, shape, colour, and design, 3 are brand new and on the ground floor, as some hotels do, instead of closing completely we are continually refurbishing the hotel- though its like the "painting the fourth road bridge" ! as I have written before we are not allowed to fit permanent fixed air conditioning units, though I am sure they would only be used a few months of the year,as we have a separate heating system. We do have several portable units- as you experienced. Lets hope we see you again soon? Kind regards Simon Murphy General Manager

"GREAT HOTEL IN CENTRAL yORK"

5
jkh291041, Edinburgh, United Kingdom 09/07/2018

We have had two Christmas breaks staying in this Hotel. Location is perfect and Hotel can park your car if staying with them as a guest for a reasonable fee. Service and quality of food is excellent and location opposite the York Minster is in easy walking distance for all York centre attractions.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear jkh291041, Thank you for your very nice review, I am not sure when you stayed last ? but lets hope we see you again for a third Christmas break, if not before. Kind regards Simon Murphy General Manager

"Lovely location and staff"

4
harri2519, London, United Kingdom 05/07/2018

This hotel is located opposite the Minster and the views are superb. The staff are very helpful indeed and the food in the dining room was excellent. The weather was very hot when we stayed here and we had originally booked a standard room. Unfortunately these are in the eaves and do not have air con (it is an old building and planning restrictions make it difficult to modernise). The staff did their best with free standing fans but these were not sufficient to overcome the heat. Fortunately there was a larger room available on a lower floor and we opted to pay extra for this. This solved the problem for us and staff were really helpful in accommodating us. I think this must be a really difficult problem for the staff in hot weather. If you do not sleep well in heat avoid the top floor rooms.great location.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear harri2519, Thank you for your nice review, and I am pleased that you found my team to be friendly and accommodating as our food to be excellent. Sadly we are not allowed to "fit" permanent air conditioning to this Grade 2 listed building- I wish we could, we have looked at all options, though this weather has been unprecedented and normally we need air con for a few days per year! Lets hope we see you again, may be when a typical English summer will be a few days of sunshine, mixed with cloud and rain !! Kind regards Simon Murphy General Manager

"Fabulous hotel"

4
vegfree, cleveland 03/07/2018

We have stayed here before and thoroughly enjoyed it so we went back, Stayed for one night, we were upgraded to a family room which was a lovely surprise. We were facing the Minster but had no problems with noise. It was very hot weather but the fans in the room ‘did the job'. Lovely, friendly staff, nothing was too much trouble. A couple of issues at breakfast (poached eggs were rock hard so we had to send them back) and we sat another 15 minutes before fresh ones arrived, by this time the toast and tea was cold but hey ho we would still go back.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Vegfree, Thank you for your "fabulous hotel" review, I am so pleased to read that you enjoyed your stay with us, and the fan helped cool your room with this unprecedented hot weather we are all enjoying. Sorry about the poached eggs and the wait for a replacement, but pleased that this will not deter from staying with us again. Kind regards Simon Murphy General Manager

"Stunningly friendly staff in an excellent hotel"

5
James B, Corvallis 30/06/2018

Best location in York - next to the Minster. Easy walk to all attractions. Most friendly staff found in over 3 weeks of European travel. Helpful to a "T". Room is large, roomy and clean with good bathroom. Furnishings are a bit dated but comfortable. Beds very good. Breakfast was excellent - small, self service area augmented by a short menu of hot foods to order (all included in the bed and breakfast room rate). Breakfast room staff can be a bit harried and confused. The breakfast room can be noisy - mostly due to acoustics and staff clearing dishes. I wish they would be more mindful of this and try harder to not clatter dishes. Overall, a most enjoyable hotel and we would definitely stay with them again, and again, and again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear James B, Thank you for excellent hotel review, I am so pleased to read that you found my team the best you have encountered in your three weeks of vacation, they will be all thrilled to hear this when we discuss our reviews. I will however discuss with them the clearing of the crockery ! We look forward to that next rerun visit and thank you for the recommendation. Kind regards Simon Murphy General Manager

"Location location location"

5
Kalani79, Kailua, Hawaii 29/06/2018

My husband & I stayed here for several nights. It is located across the road from York Minster and within walking distance of many of the places we wanted to visit in York. We had gotten a special rate on our room through an auto club so didn't really expect a great room but it was pretty good. Very small room with small double bed (3/4 bed?) but with a good bathroom & even a trouser press. We were early but left our bags and vehicle and went for a walk. Staff were excellent & bags were in our room when we returned. We had one breakfast in the hotel restaurant and it was just okay. We didn't have any lunches or dinners as the menus didn't appeal. However there were literally dozens of options for breakfast/lunch/dinner. We thoroughly enjoyed each day we spent walking York. The walls in particular were amazing. Our room did not have a view...well there was a view of an inner "courtyard" but we weren't there to look out the window. Would stay there again in a heartbeat. Parking a bit pricey but understandable in that area of the city.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Kalani79, Thank you for your very nice review, we do have the most enviable location of any City Centre hotel, but what I love to read is that you also found all other aspects of your stay to be very good and would stay again. I am fortunate to have excellent staff members who genuinely want to look after our guests in a genuine, friendly and professional manner. We look forward to that next visit to our great City and of course the DCH. Kind regards Simon Murphy General Manager

"Excellent hotel"

5
davidl_uk, Leek, United Kingdom 24/06/2018

An excellent city hotel in every aspect. Friendly and helpful staff. Room was clean and comfortable. Bar and Breakfast as good as you can get. Great parking system ! We would certainly stay at Dean Court again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear davidl_uk, Thank you for your very kind and excellent review, your feedback is greatly received and will be shared with all the team, as they genuinely do want to offer great service and like to see reviews that compliment them. We all look forward to your next visit. Kind regards Simon Murphy General Manager

"Great location "

5
Peter V, Moruya, Australia 22/06/2018

Really nice hotel in a great location. The staff are exceptionally friendly and helpful. Right outside York Minster and walking distance to most attractions. Parking can be arranged for you and our room was very nice

"Great hotel in a perfect location"

5
Jule352, Edinburgh, United Kingdom 22/06/2018

We recently had a delightful 3 night stay at the Dean Court Hotel which is only a short walk from the train station and right in the heart of the city so perfect for all the tourist attractions, shops and lots of great restaurants. We received a lovely welcome and we're shown to our room by Alice after a quick tour of the hotel public areas, this was a lovely touch. Mis hearing the floor we were on we initially said we would take the lift - this is the tiniest lift we had ever seen and amused us no end! As it turned out we were only on the 1st floor and took the stairs! If you have any mobility issues regarding stairs just let the hotel know as I'm sure they would go out of their way to ensure you were accommodated accordingly. Our room was a standard one on the front of the hotel, it was tasteful, comfortable and very clean. The fan in the room allowed us to shut the windows & glazing at night which cut out the street noise very well so was greatly appreciated. The fridge in the room is another nice touch with complimentary bottled water replenished each day. Other reviews have commented on the Minster bells - the bells chime briefly on the half hour and hour but don't start until 8am and we weren't aware of them continuing after 10pm (they may have actually stopped earlier), of course they ring for longer summoning worshippers on Sunday morning which was lovely to listen to. We had dinner in the hotel restaurant on 1 evening, lovely choice of dishes and delicious food. Breakfast is excellent with plenty of choice and hot food cooked to order. What makes this hotel truly special though is the staff, without exception they were professional, attentive and genuinely friendly; there was always somebody available and visible in the public areas which were very pleasant to relax in. We would highly recommend the Dean Court Hotel and will certainly be back.

"EXCELLENT HOTEL,SUPER STAFF! WE'LL BE BACK!"

5
george h, Clacton-on-Sea, United Kingdom 20/06/2018

Dean Court Hotel is a wonderful hotel to stay in when visiting York.All the staff are happy.efficient and caring and we really enjoyed our three night stay . The breakfast is super too! The hotel is situated next to the Minster and there are restaurants,pubs and shops nearby.We travelled by train from Essex and Dean Court is a short walk from York Station.We are already planning another stay later in the year!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear george h, Thank you for your fantastic review, I am so pleased to read that you loved all aspects of your stay, great feedback- thanks. We all look forward to that return visit later in the year. Kind regards Simon Murphy General Manager

"VERY NICE INDEED."

5
teresa187069, Manchester, United Kingdom 20/06/2018

My husband and myself both stayed in one of the new rooms on the ground floor. We were pleasantly surprised when shown our room. Fruit bowl, water in fridge, complementary Jam/Marmalade. Obviously these rooms are very new, they were spotlessly clean. The shower was amazing, very powerful and spacious. We have stayed at the Dean Court in the passed and have had a pleasing stay too. Breakfast sets you up for the day! We chose Valet Parking, and highly recommend it. A big thank you to Frank, front of house for his excellent service and knowledge of York attractions etc. We will be returning to York and The Dean Court. Thanks to all.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear teresa187069, Thank you for your "very nice" review, your room on this occasion was room 1 which indeed is one of our new rooms,glad you liked our little extra touches, opened on Good Friday and since then we have had really nice comments and feedback about. As other reviewers have commented on - Frank is a joy to work with, he has a real passion for hospitality and loves the fact that he can enhance a guests stay. We look forward to your next visit. Kind regards Simon Murphy General Manager

"Amazing Location and hospitality-"

5
Lydia H, Derbyshire, United Kingdom 20/06/2018

Dean court was the first hotel my partner and I booked together back in February. The most creditable aspect was definitely the location, on the doorstep to the Minster, however, the room itself was also lovely and had a gorgeous bathroom and comfy bed. The room was perhaps a little aged for us however we do prefer a more modern twist so perhaps just our own personal preferences. The staff were helpful and friendly but kept very professional and understanding. We decided to pay the parking charge for private parking which was around 20 pounds which enabled us relax knowing our car was safe and secure in private parking( taken by staff for us). Can't wait to visit again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lydia H, Thank you for your amazing feedback, I am so pleased that you loved our location and my team were friendly and helpful, the valet parking is £18.50 per overnight stay, but that can be from any time on the day of arrival and up to 10 pm the day of departure, so actually very good value. Looking forward to your return visit. Kind regards Simon Murphy General Manager

"spotless"

5
Denise B, Newcastle 15/06/2018

stayed here a few times overnight with my partner. The place is lovely and clean i couldnt fault it . The location is excellent for everything you need, close to shops pubs and restaurants. I would definately recomend , the staff are very friendly and nothing is a bother to them.

"Great night "

4
Rob51559, Middlesbrough, United Kingdom 14/06/2018

We have used this hotel on numerous occasions The location is great 2 minuets walk to heart of city 20 meters from cathedral The room was small but we knew before we arrived Hotel bar was nice to top the night off Breakfast was slow but nothing major

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Rob51559, Thank you for your nice review, we do have a fantastic location to explore all the City's attractions from and if you do get lost you just look for that big Church-as we are next to it! Great to read you have stayed several times before and keep returning, lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"They try"

3
User 11/06/2018

Broken lift on our visit,no a/c only rolling cool type as in photo. Very old building so keep that in mind.not good for kids ,very small rooms,no usb hubs so bring adapters. ALSO...the York Minster bells toll seemingly all day.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear johnicester, Thank you for your review following your visit at the weekend. Sadly the main hotel lift was not working when you stayed, regrettably one of those things, and I am sorry if that caused you an inconvenience, in the last two weeks the same lift had a full service and passed an insurance inspection. For reference and any future guests who may read this review and my reply- we do not have air conditioning installed in the bedrooms- ( please see other reviews below). The building is old- some 153 years old, as it was built in 1865! We have some small rooms and some very large rooms- all 40 bedrooms are different, but also in size, colour scheme and shape, and we do have USB adaptors in the hotel. The Minster (nest door to the hotel) bells actually chime on the hour from 8am until 10pm daily, and peel on a Sunday morning- calling you to Church! We will keep trying and hope one day we may see you again. Kind regards Simon Murphy General Manager

"An Excellent Short Break"

5
angelagraces, London, United Kingdom 11/06/2018

We were very happy with our four nights at the Dean Court. The staff were all extremely pleasant and helpful especially Owen on the bar. The breakfasts were good quality with plenty of choice. The hotel is in a great central location close to all the attractions.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Angelagraces, Thank you for your very nice review following your 4 night stay with us. I am pleased to read that you had an excellent 4 night stay with us and you found all my staff extremely pleasant and helpful. Not sure how many drinks you had in the bar but we have no called Owen, the drinks must have been good! Lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"Perfect"

5
wendy6351, Preston, United Kingdom 10/06/2018

Visited here beginning June. Myself, husband and mother in law staying in 2 seperate rooms. Friendly welcome from all staff and car taken to secure parking by staff member. Both rooms exceeded our expectations. Large, clean and with everything required. Perfect location. Lovely fresh breakfast with lots of choice. Can not fault anything and we hope to return.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Wendy6351, Thank you for your very nice review, I am so pleased that you all enjoyed your stay, that both of your rooms exceeded your expectations and you found all my team to be friendly. We all look forward to your return visit. Kind regards Simon Murphy General Manager

"Terrible hotel not worth 4 stars - Avoid"

1
Jules A, Bath, United Kingdom 04/06/2018

Claiming to be one of the better hotels in York I booked this for its proximity to York Minster. The hotel looks lovely and the breakfast was nice. However there is no air conditioning and the rooms are heated to an unreasonable level which you cannot control. In order to get some air the windows had to be open which meant listening to offensive language and shouting from local youths all night. Sleep was impossible. Hotel staff would not acknowledge the issue and didn't offer any compensation. This is quite possibly the worst 4 star hotel I have ever encountered anywhere in the world.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jules A, Thank you for your review following your stay last weekend. I am saddened to read your comments that you felt we are not worthy of a 4 star rating. For clarification and other reviewers who made read this review. We do not have, do not advertise and cannot obtain planning permission - Grade 2 listed building status, for fixed air conditioning units, however we do have several portable air conditioning units on a first come basis, (which you do need to keep a window open to expel the warm air it produces). All our rooms have a fan. Our rooms are currently not heated at this time of year, we do have thermostatic radiators in all our bedrooms - with the current warm weather all radiators are "off" unless a guest wishes to turn them on. As we have a very central location- right in the heart of the city some guests can be disturbed by street noise, (see other guest reviews below), we have 26 rooms overlooking the front of the hotel- Minster Views, one of the reasons Mr A booked the DCH. Mr A was the only person to have been disturbed (reported) on Saturday night- the hotel was completely full. Mr A did not bring any issue of heat or noise during his stay, hence allowing us the opportunity to try and resolve his issues until check out, and was offered compensation for the disturbance he experienced, which he gladly accepted, he also "told"us he was going to "rubbish" the hotel on social media- which is his prerogative in a free world but also allows me to defend my business. Sadly Mr A did not enjoy his stay with us and for that I am sorry, however most guests and the AA do think we are a well run 4 star hotel, with thousands of great reviews through most social media channels, repeat business, and are one of the busiest hotels in York. On a brighter note I am glad you liked the look of the hotel and enjoyed your breakfast. Kind regards Simon Murphy General Manager

"Great experience"

5
JG95reviews, Macclesfield, United Kingdom 01/06/2018

We had originally booked a room in a guesthouse situated on the outskirts of the centre for a one night stay in York only to find that would be a traumatising experience right from the very start. We decided there was no way we'd stay there any minute longer so we searched for other hotels and THANK ALL THE GODS we found there was a room deal at Dean Court and immediately rang up to book this for us. This hotel redeemed our city break and just set high standards for the rest of the trip. We have never been given that high level of service before - greeted with a warm welcome and just genuinely really nice staff. When we were showed to our room, the guy suggested if we wanted to be upgraded to a much bigger room and with a view of York Minster all for free! Not gonna lie, I wanted to cry of happiness and relief at this point. After dropping our bags off, we decided to grab a quick drink to try and forget the start of our trip and upon returning to our room at Dean Court, a nice little anniversary present was waiting outside our door (just some jelly and pastille sweets and a nice card) but the thought was highly appreciated. We will 100% be returning to this hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear JG95reviews, Thank you for your very nice review, there loss and our gain! I so pleased that we were able to offer you the high standards our guests deserve- sadly not all hospitality establishments do ! Thank you for the recommendation and lets hope we do see you again for another anniversary visit. Kind regards Simon Murphy General Manager

"Daughters 30th birthday surprise "

5
User 30/05/2018

As soon as we arrived we were greeted by friendly polite staff,check in was smooth & quickly.Our room was not quite ready but that was because we were early,we used valet parking which was quick and easy.we were helped with our luggage as soon as we stepped out of my car by the lovely Frank,(he is a credit to the hotel) we did some shopping & when we returned to hotel we were more than happy with our room which all our bags were there including a birthday card & gift which was a lovely touch. Room was spacious & spotlessly clean breakfast was lovely lots of choice,could not fault hotel or staff and will definitely be returning with the husband later on this year.Thank you Dean court for a lovely stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Karen P, Thank you for such a lovely review following your daughters birthday surprise stay. I am so pleased that you both enjoyed your visit and of course i will pass on your very kind comments to Frank. We look forward to your return visit with your husband. Kind regards Simon Murphy General Manager

"Fine Dining"

5
Robert K, Malton, United Kingdom 30/05/2018

Businessmen's Association dinner with wives, choices pre ordered so, no need to peruse the menu. Excellent service by well trained staff serving food, prepared with thought and, imagination. Courses nicely spaced,allowing ample time to socialise. Added bonus of disabled parking immediately, outside the hotel

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Robert K, Thank you for such a lovely review following the dinner you attended at the hotel. I am so pleased that you found all aspects of the dinner to be excellent - I will be sharing your review with the food and beverage front of house team and my kitchen brigade who will be thrilled to receive such positive feedback. Lets hope we see you again soon in either the lounge for a light meal or a more formal meal in the restaurant. Kind regards Simon Murphy General Manager

"My experience in the hotel in York"

5
User 29/05/2018

From first entry and a warm welcome the room very clean and fresh looking, all staff friendly and helpful. Having eaten, the food was nothing short of excellent. The only fault is the portion size. I would strongly recommend a stay at this hotel. I am already booked for next year.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Robin R, Thank you for your lovely review, a short and to the point 5 out of 5, glad you thought our food to be excellent ( was the portion size to big- small) ? Thanks for the recommendation and look forward for next years return trip. Kind regards Simon Murphy General Manager

"Great Hotel across the street from the Minster"

5
bahjr, Colorado 28/05/2018

Great boutique hotel (although it's licensed by Best Western, it's locally owned). Absolute best location (can get a little noisy at night), great service and room, very good restaurant. I would definitely stay here again. Parking is a little pricey (18 GBP a night) but that's because the hotel is in the cultural center of town and they valet your car to a secured facility. My highest recommendation.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Bahjr, Thank you for your great 5 star review, and for your great recommendation, please tell all your friends from over the pond! (for any readers of the review) Valet parking is actually £18.50 per over night stay- however we do not charge any extra for early arrival or late checkout - some guests stay for 30 hours or more for the same fixed fee- making that 62p per hour, most public car parks in York are £3 per hour and for that you park your car your self! Hope we see you again soon. Kind regards Simon Murphy General Manager

"Perfectly located"

4
Spuds1232016, Herefordshire, United Kingdom 25/05/2018

We spent a two-night stay at the Dean Court recently, and were very impressed. A friendly greeting always gets a stay off to a good start and that's what we got on arrival, from the charming receptionist on the desk, together with the helpful guy helping us to our room with our luggage. Our room was at the front of the hotel, facing onto the street and the small park beyond, and if you leaned through the window and looked sharp left, you had a full-frame view of The Minster. the (standard) room was good sized and clean, with a big bathroom. Our only minor criticism would be the temperature of the room overnight (way too warm), even with the windows wide open. Of course, anywhere but a city centre with the windows open all night would be fine, but the street below was fairly noisy too, which meant we didn't get the best nights' sleep, but that's hardly the hotel's fault. So all in all we would recommend, but if you're a light sleeper or used to Air Con it may be best to consider these factors. We didn't have breakfast or any other meals here, but the restaurant looked clean, bright and contemporary, with pleasant staff.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Spuds1232016, Thank you for your "perfectly located" review, a great TripAdvisor sign in name as my nickname at school was "spud" - surname Murphy ! I am pleased to read that you were very impressed with the hotel, its location , service and facilities and of course the view of the iconic York Minster! So sorry that you did not get the best nights sleep due to the warm weather and the street noise from below. Sadly permanent fixed air con is not an option.(grade 2 listed building status). Thank you for the recommendation and lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Hot day in York"

3
Patricia C, Whitby, Ontario, Canada 24/05/2018

Superb location across from the Minster.......efficient check in and car valet service but the attic room,although it had a lovely view was so hot.....no AC......on a day when it was 28C.....not acceptable for North American visitors!! Good breakfast and friendly staff. Television didn't work!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Patricia C, Thank you for your review, as per the review below, we would love to fit air conditioning we are simply not allowed, the local City Council will not permit it, for this I am so sorry. Glad you loved the view of the Minster, and found check in and valet parking efficient.I hope you enjoy the rest of your trip to the UK and have a safe trip back to North America. Kind regards Simon Murphy General Manager

"Excellent location and service but... hot and noisy"

3
knownalias, Tucson, Arizona 23/05/2018

Very good service here and the location cannot be beat. But... we visited while the weather was quite warm. I understood the room would have a/c when I booked but it did not. It was quite hot and humid in our room - hard to sleep. Also, crowd and traffic noise were very loud. Otherwise, room was large and comfortable. Staff was friendly and responsive but just could not correct the problems above.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Knownalias, Thank you for your review, I am not sure why or by who you were informed that we have air conditioning in our bedrooms,sadly we do not as we are actually not allowed to have air conditioning units or vent holes drilled in to our Grade 2 listed building. We do have several portable very effective units however the window needs to be open to vent out the warm air they create, which can cause issues with street noise below due to our central City Centre location. On a positive note I am pleased that your found my team to be friendly and responsive and your bedroom large and comfortable. I hope you enjoy the rest of your time in the UK and have a safe journey back home. Kind regards Simon Murphy General Manager

"Fantastic Location for a York Visit"

5
User 22/05/2018

What can I say that hasn't already been written before? Just had a weekend in York, staying at Dean Court, as a late anniversary gift for my wife. From the moment we checked in until checking out two days later, we were so well looked after by every member of staff we encountered. Our room had a fantastic view of York Minster, so location was never an issue, and the room itself was first class from amenities through to cleanliness and decor. We only used the restaurant for breakfast on the two mornings we were there, but again the service was prompt and friendly, the food very good and there's more than enough of it to give you a good start to a day of sightseeing. There have been comments made about the noise - it's a city centre hotel so you'd expect it to be a little louder outside than if you were staying in the heart of the countryside. In saying that at no time was the noise anything above background level; certainly it didn't cause us problems at all. For the last thirty years I've been lucky enough to travel the world, staying at some pretty exclusive places during that time. However, I can truly say, hand on heart, that Dean Court has got to be one of the nicest places I have visited. It's not any one thing, just a combination of the place, the people and the ambience. I'd certainly recommend it to anyone. I was due to take my wife out to New York in October for a short holiday, but after this visit she's asked if we can return to 'Old York' instead. For once I'm more than happy to oblige!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Neil O, Wow, thank you for your fabulous review, I am so pleased that you and your wife loved your weekend stay with us. As I have stated before the hotel was here a few hundred years before, so i and my team can take no credit for its fantastic location, but we can and are proud of reviews like yours that congratulate the cleanliness of the bedrooms, public areas, the ambience and what I am most proud of is my team at the DCH. Without exception they are all friendly, professional and what to make every guest stay special. Thank you for your recommendation and we look forward to welcoming you back in October, (who wants to travel all that way and go to the big apple when we have a bowl full on our front desk) ? Kind regards Simon Murphy General Manager

"Unforgettable experience ??"

5
User 16/05/2018

Gorgeous hotel, convenient central location (easily accessible) with a gorgeous view of the York Minster! Can not fault anything! Great 5star customer service! All the staff has been extremely lovely, friendly and helpful, they've made my birthday experience one I will never forget!??(See pictures attached) Breakfast was gorgeous! I would like to mention Mr Pascal and Mr David from the front office desk who went above and beyond expectations! Thank you all again for everything and we will definitely be back ??

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Alina 1, Thank you for your 5 star review, I am so pleased that we provided you with an unforgettable - (positive experience) to help you celebrate your birthday. I will pass on your very kind comments about Pascal and David who will be both thrilled that you have acknowledged their above and beyond service. The photos attached look good too- thanks, look forward to seeing you again soon. Kind regards Simon Murphy General Manager

"Delightful Dean Court"

5
User 15/05/2018

A last minute choice en-route to Scotland, we were extremely pleased with all aspects of this hotel which is just steps away from York Minster, one of, if not the, top tourist attractions in York. From the moment we pulled up alongside the entrance, we were treated with courtesy, friendliness, and efficiency. We were not disappointed in any way. The staff were extremely helpful, so much so, that we extended our stay an extra night. The food n the hotel restaurant was most excellent, the wine was good, and the service fabulous. The service is first class, and it's excellent value for money. The layout is somewhat quirky, and the lift is absolutely tiny, but we would most definitely recommend stopping here!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mary W, Thank you for your "delightful" review, so pleased that you chose to stop here on your journey North, and that we could accommodate you for the 2 nights, you need at least 2 weeks to see the sites of York! I particularly like your comments about my friendly and efficient staff- which i agree with. Just to explain to any "readers of this review" the hotel has 2 lifts, the small lift- 2 persons only- services 8 bedrooms on two floors - this lift was the largest we were allowed to fit in as we are a Grade 2 listed building. The other larger 8 persons lift services 24 of our 40 bedrooms. Thank you for your recommendation and we look forward to your next visit. Kind regards Simon Murphy General Manager

"Outstanding"

5
holidayaholic10, Scotland 15/05/2018

This hotel is amazing. From the second we walked through the door tuntil checkout the service was exceptional. Everything about this hotel is classy. The rooms are spotless and comfortablle. The food at breakfast was delicious and the location was perfect. I cannot fault this hotel. I thoroughly recommend it. Would I stay here again .........in a heartbeat!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear holidayaholic10, Thank you for your "outstanding" review, I am so pleased to read that you thought the hotel to be amazing, we all do and love working here. Thank you for your recommendation to other reviewers- readers and look forward to that next visit. Kind regards Simon Murphy General Manager

"WHAT MORE CAN BE SAID!"

5
User 15/05/2018

We have stayed in top hotels in many parts of the world - and the Dean Court Hotel is up there with the best! The location is absolutely fantastic so that, coupled with wonderful service from the hotel staff, made for a wonderful stay. Had dinner at the DCH one evening which was superb. Stay here - you will not be disappointed.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear KERRIE D, Thank you for your very nice review, I am so pleased that you had a wonderful stay"what more can i say". Thank you for your recommendation and look forward to your next visit. Kind regards Simon Murphy General Manager

"Birthday treat. "

5
Screwloose2017, Leicester, United Kingdom 15/05/2018

Staying at this hotel was a delight. Staff were warm and friendly and couldn't do enough for us. The Valet parking was very good and nice to forget about driving for a couple of days. Room was light and airy with a lovely view of the Minster. On my birthday I had a card and a small gift courtesy of the hotel which was a lovely touch. The location is superb near very good restaurants and bars and ideally situated for sightseeing. Breakfast was cooked to order and very enjoyable. Would definitely stay again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Screwloose2017, Thank you for your lovely review, (its 2018 now - still a Screwloose?) I am so pleased that you chose us to celebrate your birthday with us and that you had a delightful stay. Looking forward to your next visit, do not wait a year to celebrate another birthday, lots to do and see in York! Kind regards Simon Murphy General Manager

"Fantastic service in a top location"

5
User 10/05/2018

Lovely hotel right next to the Minster. The room was great but the service and attention to detail was outstanding. Personal touches like birthday and anniversary cards meant a great deal as did complimentary gifts. Personal cards and emails from the manager were also surprising and most welcome. They sure know how to look after you. The valet parking was a real bonus too. Well worth the money if you don't need your car for your stay

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Chris R, Thank you for such a fantastic review, I am so pleased to read that you thought our service and attention to detail was outstanding and that you liked our little personal touches. We all love the industry we are in, reading feedback like yours makes it all worthwhile. Lets hope we see you again soon. With kindest regards Simon Murphy General Manager

"What a lovely place"

5
AandAinBurnley, Burnley, Lancs. 09/05/2018

We were put in this hotel after another Best Western hotel we had booked rang us to cancel because of a flood. Thank the lord for the flood, this hotel is excellent. It is positioned fifty yards from the entrance to York Minster! On arrival our car was taken to secure parking and our booking in was seamless. Our room had just been done up and was extremely comfortable and spacious. Included in our two night stay was an evening meal on the first night, this was an excellent meal with superb service from the staff. The breakfast again was excellent, it set us up for the day. All in all a really nice hotel which we would recommend and we would definitely stop there again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear AandAinBurnley, Thank you for your lovely review, well it was their loss and our gain. Sorry to read one of our colleagues has had an issue with the plumbing- it does happen. I am so pleased that you enjoyed your stay with us and for your recommendation. Lets hope that next time you decide to stay in a Best Western hotel you choose us first. Kind regards Simon Murphy General Manager

"Heaven in a hotel"

5
Sue H, Llanymynech 07/05/2018

Booked for hubbys 50th birthday treat. Couldn't get a better location and as near to York Minster if you tried. Bit more expensive than what we usually stay in, but couple of nights won't break the bank. Our room was at the back of the hotel (room 10) and when we arrived it was on the hottest May Day Bank Holiday for a long time. Room was warm but after turning off heating, soon cooled down. My only bug bear was the room being at the back of the hotel, was near to the cooling fans which were constantly going 24/7 and with the hot weather even with the room fan on, and having to keep the windows open because of the heat, was noisy, but luckily I had brought earplugs. However, I would like to recommend that the hotel invests in air conditioning, so that the windows don't need to be open all the time when hot. The staff were lovely and couldn't do enough for you. We didn't have room service, but the breakfast was substantial and poached eggs excellent. The breakfast kept us going whilst sightseeing until late lunch. Room was spotless and clean, and little extras make it special. The bed was a small double, so if you are on the larger side, I would upgrade a bit, as it can be a bit snug otherwise. We chose to drive there, and use the hotels secured parking facilities, which was great, as parking is at a premium when it's busy in York. You pay for the parking privilege but we thought it was well worth it. Next time, we would get the train, as the hotel is only five minutes from the station. Such a beautiful hotel, and if it could talk, I am sure it would have a few tales to tell. Eating breakfast with a view of York Minster and the sun coming up in the morning was worth it, just for that. Will be back soon, probably when it's a little bit quieter, as a Bank Holiday and the sun shining makes for a lot of people, and hen and stag parties equals a lot of drunken people falling out of pubs, which isn't something families with young kids want to see and hear. But it as so nice to return back to Dean Court Hotel for a cup of lovely tea and some peace and relaxation in the bar after the hustle and bustle.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Sue H, Thank you for your lovely "heaven in a hotel" I am so pleased that over all you had a great stay with us celebrating your husbands 50th birthday. We do have a great position next door to the iconic York Minster, the restaurant tables offer a great views- great for people watching but also eating some great food, served by attentive friendly staff. If only i could install air conditioning units, i would, sadly not chance, as we are a grade 2 listed building -in a conservation area the City Council have said NO - on may requests-applications. We do have several portable air conditioning units- which are really good- but you still have to have an open window to expel the warm air. Lets hope we see you again to celebrate another special occasion. Kind regards Simon Murphy General Manager

"Great location, great staff, great hotel!"

5
NDAB, Sydney, Australia 06/05/2018

My wife, 10 year old son and I stayed here in April 2018 for 3 nights. We originally booked this hotel based on its location and other Trip Advisor reviews. On both counts we were not disappointed! The hotel is right next to York Minster, and no more than a 10 minute walk to anywhere in the old part of York. Our room (we had a family suite) was very spacious, quiet, comfortable and well appointed. We ate in the restaurant each night for dinner and the food and service were excellent - and the breakfasts were great too! One particular thing I'd like to mention is the hotel staff - the staff here genuinely care about their guests. On one of our days my son was sick with a fever. The staff immediately arranged for a small breakfast tray to be brought up to our room for him, and continued to ask during the day if he was OK. When he was better and came downstairs they all asked how he was, and we were very touched by all the care and attention. So, if you're looking for a great hotel in York, then Dean Court should be the only place you stay. It's fantastic!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear NDAB, Thank you for such a lovely review, I am so pleased that you all enjoyed your stay. I trust your son is now fully recovered, (actually he maybe enjoyed his duvet day, eating from room service, watching DVDs all day whilst you were out and about exploring our great City). Thanks for the recommendation and lets hope we see you all again soon. Kind regards Simon Murphy General Manager

"Right outside the Minster... corr.. what a view!"

4
User 03/05/2018

Contemporary decor with pleasant staff, got a free upgrade. Was a bit cold in the room but plenty refreshments! Shower could do with an upgrade, really fab veg breakfast! View are fab from restaurant room,

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear simplfinefood, Thank you for your nice review, sorry you felt the room a bit cold,hope you told us so we could do something about it, we always have a solution? Glad you liked your vegetarian breakfast and of course the views !!! Hope we see you again soon? Kind regards Simon Murphy General Manager

"Wow....location location and faboulous staff."

5
SkiledOne, Kendal, United Kingdom 30/04/2018

We have just spent two nights at this wonderful hotel and loved it. The location is perfect we've stayed in York many times but thought we'd try Dean Court. So glad we did. Due to a minor plumbing problem which we could have lived with we got upgraded. The room was amazing with luxurious toiletries fruit and magazines....not forgetting the stunning view from our window. Importantly I feel I must mention the friendly and highly efficient staff particularly Beata the head receptionist and Frank and the guest relations manager who all went out if their way to make our stay special. Thank you and we can't wait to return.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear SkilledOne, Wow- Thank you for a such a fabulous review, I am so sorry you had an incident with you your plumbing (now fixed) some times things happen which are totally out of our control, but I am so pleased that even though we had to move your room allocation the new one made up having to move. I will of course be sharing your review with my team as usual and will ensure I pass on your very kind comments about Beata and Frank who dealt with your room issue. We do try and make very guests stay special in any way we can. We all look forward to your return visit. KInd regards Simon Murphy General Manager

"Lovely stay"

5
SanJoseMember, San Jose, CA 29/04/2018

We had a lovely, comfortable, newly renovated room at this hotel. We greatly enjoyed our five night stay. The staff members are very friendly and accommodating. We loved looking out at York Minster while enjoying the breakfast -- what a fabulous setting! We had a Yorkshire afternoon tea that was wonderful. We had room service once that was very prompt.The location is very convenient; our small group tour met everyone in front of hotel. We highly recommend this wonderful hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear SanJoseMember, Thank you for such a fabulous review following your groups visit. I am so pleased to read that you loved all aspects of your stay-( including your stay in one of our new rooms), room service, Tea by Gum, Our restaurant does have the best views of York Minster from its windows as its next door! Thank you for your recommendation and we hope to see you again when revisiting our great City.

"Old Friends Reunion"

5
User 29/04/2018

Very welcoming. We occupied a new, totally internal, but large and comfortable room. Perfect as we were not concerned about the view having lived in York in the past. But the hotel's so close to the Minster and the walls it could be frustrating to some - but we don't spend long in our room ever! Excellent meals and very friendly and helpful staff. Free WiFi. Great experience.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Warwick B, Thank you for your very nice review, I am so pleased that you liked "the new" room that was allocated to you. Great to read you thought our food excellent with friendly and helpful staff. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Great location"

5
User 28/04/2018

This is a great hotel next to the minster it's self, the staff are very helpful and the rooms are great. The hotel provides parking which is a great help, a great place on a sunny day and good value too.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Oxfordmartyn, Thank you for a very nice review, what more can one say. Kind regards Simon Murphy General Manager

"Lovely hotel with really friendly staff and great food"

5
derek f, Windermere, United Kingdom 26/04/2018

We were a group of 14 people. We were worried about parking, because it is very limited in York, but Dean Court told us not to worry as our cars would be parked for us. Our rooms were really nice. Very comfortable, and only yards from the Minster and all the other amenities. The food was excellent, and the wine slection was excellent too. The staff were really nice. When we came to leave we only had to ask reception about timing, and our cars appeared to the minute. We would recommend this hotel to anybody.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Derek F, Thank you for your super review, I am glad that you and your group enjoyed your stay, we enjoyed having you all to stay. Lets hope whos ever turn it is to organise next years event thinks of us, still plenty to see in York to warrant a return visit. Thank you for the recommendation. Kind regards Simon Murphy General Manager

"Dean Court Hotel"

5
jmcc100, London, United Kingdom 24/04/2018

Excellent hotel, great location for the city. Large room which was very comfortable, clean and well appointed. Bay window with the best view of the Minster. All the staff very friendly, helpful and accommodating. Thank you for the gifts and card much appreciated. Really enjoyed our stay.

"weekend break"

5
Kenneth W, Barnsley, United Kingdom 22/04/2018

Absolutely must try this hotel.We had a super time here rooms are really large and very clean indeed.Location is ideal for town everything within a short walk.Breakfast probably best hotel brekkie ive ever had so much choice.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Kenneth W, Thank you for a great review, lets hope other reviewers read your comment - "absolutely must try this hotel" and that they do !! I do think we have a great choice for breakfast- a good range of cold meats, cheeses, fruits, yogurts, juices, cereals, pastry's, and then a large selection of breakfast items cooked to order- all included in the price- no supplements like most other hotels.Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Return visit."

5
AllyB103, Leeds, United Kingdom 19/04/2018

Just returned.Have visited numerous times.Staff are always friendly and efficient.Our new room was stylishly finished.The only down side was there wasn't a window which I wasn't keen on.It was my husband's Birthday and hotel gave him a card and gift which was really appreciated.Already booked for 2 more visits later this year so I suppose that says it all.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear AllyB103, Thank you for your lovely review following your return visit to celebrate your husbands 70th birthday. As you now know we have just opened three new bedrooms on the ground floor, which are all individual and each have their own style- decor etc, the only down side of room 3 is that we could not fit a window, (the light boxes are very clever though). So pleased that you found the room to be stylishly finished, we all look forward to your next visit later on in the year.( we wont allocate you room 3 again) ! Kind regards Simon Murphy General Manager

"First rate hotel with great service"

5
Jim C, Edinburgh, United Kingdom 18/04/2018

Spent 2 nights for a short stay in York and just couldn't fault anything about our stay at this hotel. Perfect location with great service from every member of staff we were in contact with. The hotel is beautifully decorated in a contemporary way and we had a lovely room with very comfortable bed. Superb breakfast and overall highly recommended if you are visiting York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jim C, Thank you for your very nice review, so pleased that you thought the hotel to be "first rate with great staff". As i have said in other replies i have no influence over our fantastic location but i can over the service, food, decor etc and that gives me and the whole team a great sense of pride - when recognised by our guests. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Returned for seconds"

5
Lauren6166, London, United Kingdom 17/04/2018

Our friends son had his passing out parade in Carrick last weekend and as it's a long drive from London we thought that we'd take this opportunity to stay at the Dean Court Hotel. We've just returned from our second (and definitely not our last) visit and dare I say it, this stay was even better than the last time. York is one of our fave places for a city weekend break and this hotel will always be our first choice place to stay. Location is perfect, food is great, staff are lovely and the room is clean and comfy...what more can you ask for?

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lauren6166, Thank you for such a lovely review, congratulations on your son passing out, lets hope we see you soon for a "third" helping. Location is perfect, food is great, staff are lovely and the room is clean and comfy...what more can you ask for? (Great feedback- thank you) Kind regards Simon Murphy General Manager

"Short break stay"

5
teritraveller12, Hawick, United Kingdom 14/04/2018

Excellent hotel, location is great, next to York Minster. Central to do things in York. Arrived at hotel a few hours before check in, no problem, knew what room we were getting and no problem for hotel to store luggage. When we got back to hotel later on, luggage was up in room. Staff friendly, breakfasts excellent. Will definitely stay here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear teritraveller12, Thank you for your 5 star review, I am so pleased that you liked all aspects of your stay, thanks for the recommendation and lets hope we see you again for that return visit. Kind regards Simon Murphy General Manager

"Fantastic!"

5
Funky_chicken885, Scotland, UK 13/04/2018

Great hotel with amazing location right next to the beautiful Minster and within very easy walking distance of all of York's main attractions. The family room we had was excellent - very well appointed, spacious and quiet. Every single member of staff was friendly and helpful. We thoroughly enjoyed our stay. Can't wait to return!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Funky_chicken885, Thank you for such a "fantastic" review, looks like you loved everything, and we cant wait for you to return too. Great TripAdvisor screen name !! Kind regards Simon Murphy General Manager

"Unbeatable location - great hotel"

5
User 10/04/2018

Seriously good location in York!! Beautiful hotel. Great rooms. friendly staff. Only negative was loud drunken people outside at night but that is not the hotels fault! Just something to be aware of if you travel there.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Julie K, Thank you for your lovely review, I am so pleased to read that you found the hotel to be beautiful, with great rooms and great staff, and of course our fantastic location. The only down side is that as been so centrally located in a major city their can be street noise outside the hotel, we have fitted secondary double glazing to all out front facing bedrooms, ( we are not allowed triple glazing- Grade 2 listed building), some guests hear noise- others do not. Lets hope we see you again when on your travels. Kind regards Simon Murphy General Manager

"Excellent choice"

5
Vienneta H, Chipping Campden, United Kingdom 09/04/2018

Last month we choose Dean Court because of its close proximity to the Minster where we were attending a service. The location was perfect for the Minster and the shops. We had a top floor room with a superb view of the Minster. We only stayed one night, the room was good and the staff were friendly and very helpful and the breakfast was excellent in both choice and quality. Parking was made simple because the car was collected and taken to a parking facility and delivered back to us on our departure. There was a parking charge but it was good to have this facility.We will most certainly stay here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Vienneta H, Thank you for your lovely feedback, i am so pleased that you had an excellent stay, with a great view of the Minster from your bedroom, great friendly staff, great breakfast and great valet parking- all leads to a great stay! Lets hope we see you again very soon. Kind regards Simon Murphy General Manager

" Spontaneous weekend away"

5
User 08/04/2018

Having only booked this hotel a few days before, we had stayed here 2 years ago but was initially disappointed with our room and price. However, this stay has turned our opion around from our first experience and we will, without doubt stay here on every visit in the future. The staff upon arrival of dropping off our luggage and car were second to non, so friendly and helpful. Come check in time at 2pm we were shown to our roon and were were wow'ed. Totally unexpected and pleased beyond words. We were allocated a room on the ground floor which was only available/decorated a week ago. I was speechless, beautiful decor, large chandelier, grey velvet seating. THE mist comfortable big bed with outstanding comfortable pillows. Fantastic walk in power shower. Nice lighting, spotless just perfect. We were going to venture out at night but had room service and took full advantage of such a beautiful room. The car parking facility is excellent and location, location is 10 out of 10. But the staff were amazing, friendly, helpful, warm, welcomming. We had a fantastic stay from start to finish. Thank you

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Writei, Thank you for such a fabulous review, I am so pleased that you returned to us again after your disappointing stay 2 years ago. Our three new bedrooms opened on Good Friday after a year of planning-and lots of money! You had room 3 which i am delighted you loved it, that is the exact reaction we wanted, the designer will be thrilled to read your comments! You must try room 1 on your next visit !! So glad you had a fantastic stay, made even more enjoyable by my amazing staff. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Lovely lunch"

4
Jackie S, Scarborough, United Kingdom 06/04/2018

For my partners birthday we were given a voucher to have lunch in the restaurant. Unfortunately due to the weather we had to cancel twice so this was our last chance to visit. Having wandered around York we had a very pleasant surprise on entering the hotel and restaurant. Very light and modern, not at all what we expected. The menu for lunch was limited but we easily found something to our taste, I chose the ‘toad in the hole' and my partner chose smoke haddock kedgeree, both arrived swiftly and were excellent. For dessert I chose the ‘brownie knickerbocker glory', my partner chose bread and butter pudding. Both excellent and tasty. We chose to just have table water. Staff were attentive, not too obtrusive. If you were to come in off the street, you can have two courses for £20 and three courses for £25. Very nice change to have lunch booked, spot of shopping in York and on this occasion nothing to pay. Would recommend.

"Beautiful hotel and beautiful staff"

5
bintess, Liverpool, United Kingdom 04/04/2018

We stayed for one night as a family. We were greeted on arrival by the concierge guy who was lovely. We left the car by the front and they quickly took care of parking it etc. We checked in with ease and were shown around the hotel facilities by the concierge who was really friendly again. We were allocated room 43 on the first floor which was made up as a family room. With a lovely double (could have been a Queen unsure) and the sofa bed converted for the 9 year old. She was really pleased as she had her own little area plus own TV. The room was nice and clean and fluffy towels, toiletries (no conditioner though) and lots of lovely little touches, shower caps, cotton buds, complimentary water, tea, coffee, hot chocolate, bathrobes etc. They mentioned we could call down for anything else we wanted and we really felt this was the case. Something you don't get in some of the bigger chains. The charity bear in the room was also a lovely idea and we couldn't resist bringing him home (after a donation at reception for Martins House) which is a charity I have been involved in the past. We ate in the restaurant on Sunday evening and the food was just as delicious as the room was lovely. Children's menu options and lots of gluten free choices for us. Breakfast was also nice with a selection of cereals, fruits, juices etc plus a hot cooked choice from the menu. The only thing missing here was some Greek yogurt. The view from the restaurant is overlooking the Minster so they really do have a prime location. But it's not this that wins you over it's the friendly, relaxed staff who go the extra mile for all of their guests, from concierge to check in, to restaurant staff, to breakfast serving to check out and excellent parking arrangement (it was pouring down with rain on check out ) Really would recommend this place which is a compliment considering the competition and we have lived in York before so we know a lot of the big chains here.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear bintess, Thank you for such a lovely and "beautiful" review, I am so pleased that you and the family had a great stay with us and you found everything to your liking. We do have the most amazing location next to York Minster and within a 10 minute walk of every major attraction in York- including the train station, this is out of my control but the staff service etc is and thats what i really love reading about. Martin House has been the hotels nominated charity since 2012 and to date with the generosity of our guests and team (our next fundraising event is a colour run at Bramham Park in July - in my case a walk, where we hope to raise in excess of £1,000,) we have donated over £25,000 ! Amazing. Thanks for the recommendation and we look forward to your next visit. Kind regards Simon Murphy General Manager

"Child and dog free anniversary stay"

5
User 03/04/2018

I booked a stay at the Dean Court based on the superb feedback on TripAdvisor. I'd been keeping an eye on the prices and managed to get a deluxe double with breakfast for less than £200.00. I was going to let the train take the strain and I wish I had. The roadworks on the M6 and the busy road into York tested what little patience I have. The station is a five minute walk and is worth considering. I managed to park just outside the hotel and went to check in. I was given a note to put on my windscreen telling the traffic warden to jog on??. However a member of staff soon arrived to move the car and park it for us. Reception is modern and smart and as it's just after Christmas there were numerous decorations and trees in reception. Check in was quick and efficient and our luggage was carried to our room. The rooms are modern and smart with nice toiletries and a good selection of teas, coffee and hot chocolate. I was surprised that the tea was Ringtons and not Yorkshire tea??. There was a selection of soft drinks in the fridge and a basket of fruit. As it was our anniversary there was a card and a box of fudge for us which was a nice touch. The rooms also have a Bluetooth alarm/radio and obviously a flat screen TV. The location of the hotel is superb and the views from our window were lovely. If I'm being picky then housekeeping need to clean the mirrors. I could write my name in two of them. Also, as I put on my feedback form there are no pens provided to complete the feedback from. Lastly, although its December the room is so hot that we had the fan on all night even though the radiator in the room is off. Breakfast was fantastic and the staff appear to genuinely care and seem to enjoy there work. It's not a cheap hotel but it still gives value for money and the staff and location are it's main selling points. I would definitely stay again if I was visiting York

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear ANTHONY M, Thank you for your very nice 5 star review, following your stay in a deluxe room in December 2016, (better late than never) ! I am so pleased that you all the little touches we place in our deluxe rooms, fruit, local gift, cans of coke, water in the fridge, and of course all the deluxe rooms have amazing views of York Minster. Since 2016 we have bought several portable air conditioning units that really do help if guests find our rooms to hot.Your very kind comments about my team are greatly received. Thank you for your recommendation and lets hope we see you again soon, perhaps for another anniversary stay. Kind regards Simon Murphy General Manager

"Check Your Booking Carefully! "

2
User 03/04/2018

Room 19 I booked through a 3rd party and thought I booked a 'Deluxe with queen bed' what we actually got was no more than a (in my mind) a standard room. I did quiz the front desk about the status of the room. 'Yes it is a delux'...... Really?? Likewise no queen bed. When I checked the receipt it stated - Queen beds if available! Sorry but for a little under 3 grand for 2 rooms for 5 days is way overpriced, especially based on the room (above) we were allotted, oh and that was no breakfast included in that exorbitant cost. The doors in the room are cheap painted hardboard that are in need of being changed. The drawers were broken, the TV is so old there was no satellite on it. There was though a Dvd?..... Er what for, who watches Dvd's these days?? The bathroom was shabby and with a leaking shower head and a nasty stain in the sink. Outside the rooms there was a thick smell of cooking fat which was not alluring at all? The fridge which was precariously placed on the floor had nothing more in it than 2 small waters and 2 cokes? This hotel though holds a lovely position near the Minster. But there are some downsides to this, it's outside the taxi rank so you get the 'drunk contingent' waiting late at night and into the early hours which was a pain. (During our stay). The absolute plus to our stay was Derek the night porter who was brilliant, friendly and always willing to assist. So thanks to Derek there was a very small positive to our stay. Would not return.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear tristan s, Thank you for your recent review following your 5 nights stay over Easter, I am saddened to read that you felt that you did not like your Deluxe room and it was not good value for money. For clarity and for any one reading this review let me please answer Tristan's points from the hotel point of view- as I do believe that there are always two sides to every story. A deluxe room is a larger room than standard, room 19 has the the most amazing view of York Minster from its window, -directly opposite, we are located in the heart of the City centre and sadly some guests hear street noise, all our rooms have secondary double glazing for this purpose, would love triple glazing but as a grade 2 listed building - not a chance. For both rooms for 5 nights, over 2 bank holidays and Easter weekend, for the room types and agreed pre paid rate was in fact £1,017 for the 5 nights, per room so just over £2,000 not £3,000 ! A UK queen bed size is 4 feet x 6 feet 3 inches all our Deluxe rooms have a larger King size bed 5 feet x 6 feet and 6 inches. All our bedroom doors are fully fire compliant and are not cheap hardboard. The TV in room 19 has over 120 channels, TV and Radio, including all the Freeview channels, we have DVDs in all rooms with a 60 DVD library at reception, mainly used by our younger guests. The fridge is for your convenience, we do offer you complementary water and "pop" - most guests use it store and chill their own drinks, chocolates,fresh milk etc On a brighter I am pleased, that a plus to your stay was one of my night team Derek, who i agree is a lovely charming gent. Once again I am sorry that you did not enjoy your stay - may be one day you may return. Kind regards Simon Murphy General Manager

"Great staff and atmosphere with a view"

4
User 03/04/2018

I recently took my fiancée there to celebrate our engagement and they could not do enough to make it special for us. Nothing was too much and the location is perfect. There is a great view of the minster from the rooms and everything you could want is within walking distance. So you can drop the car into their car park and just relax enjoying the sights of York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear James M, Thank you for your very nice review and once again congratulations on your engagement. I am so pleased that my team looked after you so well. We do have the very best location in the City- overlooking York Minster from all our front facing rooms, and all York's attractions and amenities within a 10 minute walk- including the train station, if you let the train take the strain, though we do offer full valet car parking on arrival to the hotel. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Perfect Location and Excellent Service"

5
aesta, Toronto, Canada 27/03/2018

We were indeed delighted that we chose this hotel as the weather when we went to York was really bad so the hotel location is a big help. It is right in front of the York Minster so we were able to attend Mass there. We could go out to eat or shop and go back to the hotel after an hour or two and go out again after we have rested. It was just the place to stay for us, Seniors. The concierge parked our car upon arrival and brought it back when we checked out. The hotel has a good restaurant so the bad weather was not a problem at all. Some rooms are a bit dated but renovation is going on to update them.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear aesta, Thank you for your very nice review, I am so pleased that you received excellent service form my staff and you loved our location. Our location is one of our unique selling points, both from a view point of York Minster from most bedrooms and our restaurant and our central point to all things in York. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Charming hotel in York"

5
carolyneramm, Newburyport, Massachusetts 27/03/2018

I had a very pleasant stay at this charming hotel with a fabulous location just across from the Minster. Room was spacious and comfortable with a positively enormous bathroom, clean and well decorated. I would highly recommend the Dean Court Hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear carolyneramm, Thank you for your short, sweet and lovely response, and your recommendation, lets hope we see you again soon. Kind regards Simon Murphy General Manager

"A Lovely Hotel, Perfectly Located for a Visit to York"

5
djh1, Melbourne, Australia 24/03/2018

We spent three nights over a weekend in early January 2018 at the Dean Court Hotel. I had originally booked a different hotel, but really wanted to stay more central and to have a view of the Minster, so I changed our reservation to a prepaid one to save money and booked a deluxe room with a Minster view, and I am so glad we did this. We arrived around lunchtime on Friday after coming from London by train. We intended to walk to the hotel, but when we saw all the cobbles and thought about our wheeled luggage, we decided on a taxi. It was only a few short minutes from the station. We were lucky enough to be upgraded to a small suite, Room No. 15. I think it was called the Holgate Suite. While not huge rooms, they were totally beautiful, a separate bedroom with a very comfortable bed, and a lounge room with comfy chairs and a table, extensive tea and coffee facilities and a bay window with amazing views of the Minster and gardens. Sitting their sipping a glass of wine and listening to the Minster bells pealing was a wonderful experience. The hotel is perfectly positioned not just for the Minster, but for everything else that York has to offer. Apart from our taxis to and from the station (which would have been easily walkable without our far too heavy luggage), every thing we wanted to do was walkable, including a large range of restaurants for lunch and dinner. The staff could not have been more helpful, the wifi worked perfectly and breakfast was delicious. What else do you need in a hotel? My only minor complaint was that the breakfast room was far too hot for our tastes. Our first morning we were seated by the window, again with that spectacular view, but within a few minutes felt far too warm. We then realised that every window seat had a heater under it, and although we were only in jeans and short sleeved tops, it was far too hot. This seemed to be a personal thing however, as lots of other people seemed happily seated whilst wrapped up in jumpers and scarves! We found that moving to a table in the middle of the room solved this very minor problem, and hey, we had that wonderful view from our own room anyway, so it was a good opportunity to share it around. If we are ever lucky enough to visit York again, we will certainly stay at Dean Court, as well as recommending it to any family and friends to might visit.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear djhi1, Thank you for such a glowing review following your 3 night stay back in January 2018. I am so pleased that you liked all aspects of your stay, including your upgrade to Suite 15. We are blessed (excuse the pun) with our fantastic location next to York Minster and our central location to all the City's attractions, and train station. Thank you for your recommendation and lets hope we see you or other family members again in the future. Kind regards Simon Murphy General Manager

"Beware of Room 28"

2
ramsdp, London, United Kingdom 19/03/2018

After reading all the great reviews we were bitterly disappointed. We were "upgraded" to Room 27 and 28. 27 was fine apart from the heating and electrics (see later). Room 28 was horrible. Shabby (see photos) and unappealing and very cold. When we returned after the theatre the radiator was not working. Neither were any of the electric sockets. The receptionist didn't know where the fuse box was. When he did locate it and reset it - it blew again 3 times (especially when he plugged in the electric heater he had brought up which FLASHED when he turned it on. And it FLASHED a second time when he tried it in the second room. Dangerous). He had no idea why the central heating was not working in 28 or 27. We went to bed cold. By the morning the radiator had sprung into life in 28 but was still dead in 27. I emailed the general manager. He never replied. He spoke to my sister but there was no apology, The breakfast was good. The location is very good. Room 28 is poor. Avoid.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear ramadp, Thank you for your review following your stay last week. I am sorry you did not like room 28. Room 28 and 27 are on the same electric circuit board, and as a light had blown in room 27 as a safety feature the fuses trip out. I explained this to your sister when i visited her in room 27 in the morning after you all had breakfast, where i profusely apologised. I still am not sure why the heating was "off" in both your rooms in the evening when the other 35 bedrooms all had heating, except as I disused with your sister and brother in law the radiator valve had been turned off. I did not reply to your email which was sent during the night on Thursday, as I was in the hotel all day on the Friday, and asked your sister if I should visit you in room 28, - next door, she stated that i should wait until you were ready to see me. I removed the car park charges as a gesture of good will on the morning of your departure which i know you acknowledge with reception. Once again i am sorry that these incidents spoilt your stay and hope that one day you may all return to once again visit our great City and perhaps catch another theatre show. On a brighter note i am pleased that you liked our location and you had a good breakfast. Kind regards Simon Murphy General Manager

"Fab-u-lous!"

5
Mel K, North Yorkshire, United Kingdom 16/03/2018

Fourth visit here and was perfect yet again. Our wedding meal 2 years ago was at the Dean Court and we couldn't have been better looked after. Thank you to all once again - food and service impeccable.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mel K, Thank you for your "Fab - u - lous review, I am so pleased that you have had another perfect visit and my team looked after you so well. Looking forward to that 5th visit ! Kind regards Simon Murphy General Manager

"Lovely gem of a hotel"

5
User 15/03/2018

We have just returned from a 3 night stay at this hotel and had a fantastic time, very friendly staff from the second we arrived to the second we left, good breakfast and room was lovely with a big comfortable bed. Had a couple of hiccups, the shower pressure was poor the first night (not the hotels fault) but they came up with a solution quickly and efficiently and a plumber was in the next day to fix it while we were out for the day. Then on the last night, all the locks on the first floor had been changed as part of a ongoing upgrade programme, so you can imagine our confusion when we had a card slot on the door when we left in the morning and didn't when we got back, Again reception remedied the problem and apologised profusely (I do think that perhaps a note pinned to the door to say to go to reception would have saved a bit of confusion, especially as we weren't the first to come down). But overall a lovely hotel right next to the minster with some lovely pubs and restaurants in a short walking distance. Would definitely stay again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Anthony M, Thank you for a great review, I am so pleased that you enjoyed your stay and the minor hiccups were resolved quickly and professionally, (we did have signs on the front desk advising guests about the room lock upgrades on the day). Thanks for your recommendation and lets hope we see you again soon when revising our great City. Kind regards Simon Murphy General Manager

"Welcoming"

4
Blok103, Liverpool, United Kingdom 15/03/2018

Visited on a business trip for a meeting here. Possibly the friendliest staff I have met in a hotel for a long time. Staff on reception were great, bubbly and helpful. Meeting was in a room which wasn't easy to find, but again every member of staff I passed, was happy to help with directions. Restaurant and Bar staff also friendly and helpful. Room was good and very clean. only issue was one of the two TV's in the suite had a poor signal which caused the picture to freeze. Everything else was great.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Blok103, Thank you for your very nice review following your meeting at the hotel, I am pleased to read that overall you had a great stay served by the friendliest staff you have encountered for a long time- great feedback. I will of course get the TV signal sorted out in the bedroom- sorry the picture froze, but thank you for letting us know. Lets hope we see you again soon when visiting York either on leisure or business. Kind regards Simon Murphy General Manager

"Lovely hotel"

5
jane d, Halkyn, United Kingdom 11/03/2018

Stayed here for one night as we rarely get away twin free we treated ourselves to stay here, booked a small double which was a lovely room view of the minster, even though next to road not too much noise. Arrived midday and told room ready so was able to drop bags in room, valet service takes car to their secure car park which is great. The location of this hotel is fantastic ! We have stayed in various hotels in York Nd this is one of the best, shops,restaurants and pubs are couple mins walk. There was couple issues the hairdryer in room 14 could be replaced as nozzle doesn't stay on when drying straight hair plus gets very hot. Issue with breakfast, did mention on check out but unfortunately no discount given. Other than this great stay

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jane d, Thank you for your lovely hotel review. Glad that you had taken advantage of our valet car parking service, which as you did allows you to arrive before check in, and leave after official check out time for the same daily rate of £18.50 per day, this represents excellent value for money, and just as important is very convenient and your car is safe. We have replaced the hairdryer just in case, sorry for the incident at breakfast. Lets hope we do see you again soon. Kind regards Simon Murphy General Manager

"Location, Service and Comfort."

5
Meggsy50, Melbourne, Australia 11/03/2018

My adult daughter and I were lucky enough to stay at this wonderful hotel and we just loved it! It's location only a few hundred metres from York Minster makes it very pretty, and very convenient for most major attractions. We were able to walk to every stop on our loaded itinerary, and restaurants and shops were all right on our doorstep. The fantastic staff are what makes this hotel so special - we had a small issue with regard to our beds, and Pascal and his staff couldn't have been more helpful, and were able to solve the issue spectacularly well! We were in a family room which was both spacious and comfortable, with comfortable beds, extra pillows, robes, safe, plenty of cupboard space, and all we needed for our four night stay. The bathroom was both spacious and well appointed, with plenty of toiletries, towels, shelves and amenities. Breakfast was delicious, with plenty of both hot and cold options, and the most delicious poached eggs! The restaurant staff were always friendly and helpful, and a table overlooking the Minster was a real treat! I loved my stay at Dean Court, I was so impressed with the helpfulness and friendliness of the staff, and I wouldn't hesitate to stay here again should I be lucky enough to return to beautiful York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Meggsy50, Thank you for your fab review, I am so pleased to read that you and your daughter had a great stay, and that the team were able to resole your initial issue spectacularly well. We are blessed with the best located hotel in York, overlooking the Minster and all of York tourist attractions within a 5-10 minute walk. Glad the family room exceeded your expectations. Thank you for your recommendation and your very kind comment about my helpful and friendly staff. Lets hope we see you again soon when revisiting our great City. Kind regards Simon Murphy General Manager

"First class"

5
PhilB505, Nottingham, United Kingdom 11/03/2018

From the moment you walk into The Dean Court you're greeted with a smile and a proper Yorkshire welcome. This hotel is fast becoming a favourite of ours. The staff make this hotel very from the General Manager down to the cleaning lady each and everyone makes you feel welcome. The biggest plus is the location you are less than a 100 yards from where all the action is. We look forward to our next visit.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear PhilB505, Thanks Phil for yet another great review, glad you both got home safely (think York got off lightly with the snow last week) Look forward to welcoming you back soon- jam at the ready !!! Kind regards Simon Murphy General Manager

"Best place to stay in York"

5
Ben M, Bradford, United Kingdom 07/03/2018

Lovely central location great view of Minster very peacefull despite central location. The Minster bells are very romantic. A five minute walk takes in most of the best sites to visit in York . Staff are very helpfull.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Ben M, Thank you for your great review, short and to the point, just like my response. Lets hope we see you again soon when revisiting our great City. Kind regards Simon Murphy General Manager

"Fabulous hotel in every way"

5
User 05/03/2018

We have just returned home from a 2 night stay for my husband's birthday. We stayed in the Langley suite and it exceeded even my high expectations! I booked this far in advance, and all staff were so helpful and prompt with my various email queries, especially Pascal. The fantastic friendly service started before we even arrived! I had requested various items for the room and everything was ready, we were able to check in a little early. The lady cleaning the rooms on our floor (didn't get her name) is to be commended, she is so lovely and also obviously works very hard. It can't be easy in such an old building to clean rooms to such a high standard. We appreciated all the extras in the room, the fridge being especially useful. Valet parking is just superb. We asked on the final morning if we could check out at midday, this was fine and there was no extra charge which was very kind. We had breakfast in our room both mornings - faultless. We we will definitely return for our next 'special' birthday.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lisa M, Thank you for such a fantastic review, I am so pleased that you and the birthday boy enjoyed your stay with us. The Langley Suite is one of our rooms to be have been refurbished, it does have the very best view of York Minster from any hotel in the City. I will of course pass on your kind remarks to Pascal and Marj- your room cleaner who is so proud of "her" rooms. Every birthday is special so let hope we see you again soon, theirs always room 15 The Holgate Suite to try, or one of our three brand new ground floor bedrooms!! Kind regards Simon Murphy General Manager

"Almost perfect "

5
Martin C, Exeter, United Kingdom 04/03/2018

Dean Court Hotel has a great location right across the road from York Minster. The staff were very helpful and rooms are finished to a high standard. This was an unplanned stay due to the winter weather preventing onward travel, but every cloud has a silver lining, and I got to stay three nights in a fabulous hotel in a great city.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Martin C, Thank you for your lovely review, as you state every cloud has a silver lining, sorry you had to stay because of the snow, lets hope next time its because what you experienced this time brings you back again and again? Kind regards Simon Murphy General Manager

"Another marvellous visit"

5
SazzB, Sheffield, United Kingdom 01/03/2018

This was our second visit to this wonderful hotel in the shadow of the Minster. The location is perfect for everything you would want to do - visiting the pubs and bars, eating, Betty's ?? and of course the Minster and the city walls. It's an easy walk from the station too. We took the train this time but valet parking is available at a similar cost to the main car parks in York. Our room was small but perfect for our needs for the one night. Very comfortable bed with beautiful bed linen. Breakfast was fabulous, prompt service and a good choice outside of the standard English breakfast which my husband said was exceptional. I had smoked salmon and scrambled eggs which were delicious. The staff is to be commended for their friendliness, professionalism and the night porter was attentive when an over exuberant fellow guest might have caused a problem. I just love this place, thank you!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear SazzB, Thank you for such a wonderful review following another visit, I am so pleased that you loved all aspects of your stay, especially our excellent breakfasts and my friendly and professional staff (wonder where they get from) !! Hope we see you again soon. Kind regards Simon Murphy General Manager

"Winter Weekend Stay"

5
Peter A, Milton Keynes, United Kingdom 01/03/2018

There is no doubt that it would be hard to find a hotel with a better view. We had a Deluxe Queen room (Number 11) where the Minster and Garden could be seen from the bay window. The accommodation and service was excellent and the central location was exactly what we wanted. It must be noted that there was some noise with a Taxi rank across the road and some noise from revellers in the early hours but it was not as bad as we expected. It is a choice you have to make. If you want a fantastic view you have to put up with some noise. Fortunately with the very cold weather we did not have the windows open during the night and might have found it more of a problem in the summer, though there was an air-conditioning unit (not used) in the room. The staff were very friendly and helpful.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Peter A, Thank you for your excellent review, I am so pleased that you found your accommodation and service to be of your liking. As one or two other reviewers have commented we do have the best located hotel in the City, with the very best view of the iconic York Minster, the down side of such a centrally located hotel - even with the added secondary glazing, (not allowed triple as Grade 2 Listed- we have tried !!) we do get some street noise, however the majority of the time, nothing happen and on this occasion you felt the external noise not as bad as you thought it may be. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Perfect Position "

3
paulsA8804CH, Keighley 01/03/2018

What a great position for a hotel directly next to the Minster and centre of York. The hotel itself is tired and needs some TLC in the rooms. If you stay at the front of the hotel the noise at night can be a little too much and kept me awake for a while so look to chose a room set back if possible. The room was functional and the bed ok not great. Breakfast was good value and service was good, the staff at the hotel we superb and helpful.

"Brilliant location "

5
Tubby15, Manchester, United Kingdom 28/02/2018

This hotel really is in the shadow of york Minster and is ideally placed for everywhere you would want to go in york. Most things aren't that far away. We started off only booking 2 nights away but die to the severe snow that we got we decided to stay on another night. There is valet car parking @ £18.50 per night. So you don't have to worry about where to park !! The staff were very friendly and more than accommodating with anything we needed. The bed was comfy. Bathroom a good size with a decent shower and good amenities. Would definitely stay here again if not just for the convenience of the location

"Nice stay"

4
Paul C, Manchester, United Kingdom 27/02/2018

We stayed over to visit a lovely city and wasn't disappointed the room was clean with good views of the city. The evening meal was exceptional great service and the food was exceptional, would recommend great stay and great location.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Paul C, Thank you for a very nice review, so pleased to read that you your evening meal was exceptional, thanks for the recommendation and hope to see you again soon. Kind regards Simon Murphy General Manager

"Fantastic turnaround"

5
rd3audi, Cambridge, United Kingdom 21/02/2018

I had a little bit of a bad experience to start with but the hotel staff sorted that out immediately, for that I cannot ask anymore they acknowledged my issue and sorted it straight away that shows exemplary customer service Every single member of staff has been fantastic and a real credit to the hotel and business I am now a convert : Fantastic location Fantastic hotel Fantastic people

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear rd3audi, Thank you for your fantastic review, I am so pleased that we were able to sort out the issue, and you experienced exemplary service from my team. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Everything we could hope for"

5
David O, Lewes, United Kingdom 19/02/2018

As we (sadly) leave York and Dean Court Hotel, we would like to thank everyone who made our stay so enjoyable. The location, the relaxed atmosphere and the superb staff make this the perfect place to stay. We explained before arrival that we would ideally prefer a quiet room (thank you, Pascal, for your kind and swift response) and we were given a lovely, spacious, quiet room at the back of the hotel which was ideal. Thank you again. We very much hope we can return at some point.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear David 0, Thank you for your great review, I am so pleased that you found all my team to be superb, and I will pass on your kind comments to Pascal,(though most of my team have a look at TripAdvisor most days to see read the reviews). Glad we could accommodate your request for a quirt room. We all look forward to your return visit soon. Kind regards Simon Murphy General Manager

"Excellent stay"

5
User 14/02/2018

We stayed for two nights having stayed here previously. Excellent hotel with excellent staff. Nothing is too much trouble for them. From our arrival to our departure we found every member of the team polite and courteous. The location is superb and our room was well appointed. Breakfast was a delight. We love the car parking service offered. You arrive, your cases are taken to your room, your car is taken away and then brought back on departure. We will be back next year.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Stewart M, Thank you for your glowing review, I am so pleased that you did make full use of our valet car parking service, which we offer as car parking in York safely and to a similar price is a bit of a challenge, the down side of having a centrally located hotel, next to York Minster in a conservation area! I am blessed with an excellent team of caring staff who genuinely do want to look after all our guests to the best of their ability. Why wait until next year to revisit us, that seems such a long way of!! Kind regards Simon Murphy General Manager

"Fantastic location, fantastic staff."

5
User 13/02/2018

Nothing was too much trouble, my wife is wheelchair bound with multiple sclerosis and as an older property not suited to adaption for disabled access a ramp was needed to be put in place. We were advised that whenever we were returning to the hotel to ring ahead and without fail the ramp was there. Breakfast was excellent and we ate in the dch restaurant on our final evening with tasty well cooked food and attentive service. This was our third visit to this hotel and won't be our last.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Stephen, Thank you for your fantastic email, I so pleased that you loved breakfast, and dinner in the DCH restaurant served by an attentive team. By the end of this week- 16th February 2018, after months of negotiation with York City Council we will have installed a new external ramp that will "lift" wheelchair users and passengers in to the hotel from out side the front of the hotel, the ramps will be no longer needed. We also have had a new disabled toilet built as part of our new three bedroom conversion, on the ground floor which will be easily accessible - again no ramps needed. So we look forward to your 4th visit and experiencing the new disabled access facilities. Kind regards Simon Murphy General Manager

"Family room for 5 (room 62)"

5
User 11/02/2018

We have just returned from a family weekend away in York, staying at this hotel in their family room for 5. It was brilliant from start to finish. The valet service was very efficient and the check-in was very welcoming with the general manager even remembering our children's names! Our room was amazing, such a good set up. A kingsize bed in the main bedroom, a short corridor with a wardrobe, a bathroom opposite that and in front of you, the children's bedroom. We all slept well being separate yet still together. A few minutes after we arrived in the room, reception rang to ask if everything was ok or if we needed anything. Fantastic. At bedtime, the hotel brought us warm milk for the children at no cost. The breakfast was plentiful and fantastic. My husband had a full English, I had Eggs Royale and the children had home made porridge, all with the stunning view of York Minster out of our window. I would thoroughly recommend this hotel and will be staying here again!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jacqueline H, Thank you for your wonderful review ( especially as it mentions me !!! ). I am so pleased that you and your family had a great stay with us, our team do really enjoy looking after our guests and will do everything to make their stay as good as it can be. Our restaurant does have the best views of York Minster, a short stones throw away! Thank you for your recommendation and we all look forward to your return visit. Kind regards Simon Murphy General Manager

"Repeat Trip to a lovely hotel"

4
GreekFan190932, Whitley Bay, United Kingdom 07/02/2018

Our second stay in the hotel, superb location and very central indeed ideal for shops, bars and tourist attractions Unfortunately our first night was marred by the fact that our room was at the front of the hotel opposite the taxi rank and the noise and disturbance from revellers at taxis alike was terrible so if you want peace and quiet and are staying at the weekend please ask for a room at the back of the hotel. We were moved to a another room for our second night which was much bigger. A huge thanks to the staff for helping me move my bags they could not have been more helpful. A view of the Minster is great however not at the expense of paying what we did for a couple of hours sleep. We will definitely return but will ask for a room not at the front.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear GreekFan190932, Thank you for your very nice review, we do have the best located hotel in the City, the down side of that is that we are in the middle of everything, we can never predict if their is going to be external noise, we have 26 rooms overlooking the front of the hotel, most guests do not hear a thing. We look forward to your return visit soon. Kind regards Simon Murphy General Manager

"Spot on"

5
Rob51559, Middlesbrough, United Kingdom 06/02/2018

Location is 10/10 100 yards and your in the city centre for the shops and bars Room was on 3rd floor number 34 great room, nice size and clean Valet car parking Breakfast was really nice, Reception helpful Will use again 100%

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Rob51559, Thank you for your great review, hope to see you again soon Kind regards Simon Murphy General Manager

"Repeat trip to a fantastic hotel."

5
Joan C, Wakefield, United Kingdom 05/02/2018

This hotel is situated in York opposite the Minster, it's in an ideal place and has valet parking so you do not need to worry about parking spaces. It's very clean and the staff are very friendly. They are so helpful nothing seems to be too much trouble always smiling and greet you as you pass through reception. Four of us had a girly weekend away 2 of the girls hadn't stayed there before but want us to make at least a yearly trip. I would recommend this hotel to anyone. There are plenty of places of interest all within walking distance of the hotel. York Minster,Jorvik centre, ghost walks, the Shambles museums great shops and so much more.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Joan C, Thank you for such a fabulous review following your girly weekend, I am so pleased that you made a return trip to the hotel, inviting another two of your friends. We do have a fantastic location, as you say next to the stunning York Minster,and within any of York's major attractions within a 10 minute leisurely walk. Thanks for the recommendation, hope to see you soon and we look forward to your next "girly" weekend away. Kind regards Simon Murphy General Manager

"Anniversary treat "

5
Kepworth, Sheffield, United Kingdom 02/02/2018

Stayed for just 1 night, in a standard double room for our 28th Wedding Anniversary. Lovely hotel, very friendly at reception, just mentioned in conversation at check, that it was our Wedding Anniversary, came back to room later that evening to a card and tin of sweets. Room was lovely and clean, large bathroom, comfortable bed and choice of pillows (opted for the memory foam as I have one at home). Nothing too much trouble, had ice delivered to room, very promptly . Lovely breakfast. No air conditioning, could have turned radiator off, but never thought at time, but slept with window open, so not a problem. Valet parking was an added bonus, well worth the £18.50 for the convenience and being able to leave the car all the following day to. Will definitely stay again, hopefully for a bit longer.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Kepworth, Thank you for your great review following your recent stay to celebrate your 28th Wedding Anniversary- congratulations once again to you both. I am so pleased that you loved all aspects of your stay- especially our valet car parking service. When you stay again, and if you find your room to warm- old building very well insulted, please ask for a portable air conditioning unit which we sourced from Germany a few years ago- they are fab if you like a cooler room. Kind regards Simon Murphy General Manager

"Amazing view!"

5
vtgrules, Ann Arbor, Michigan 29/01/2018

This city centre hotel was absolutely perfect! The hotel was very tasteful, clean and perfectly located for easy walk to everything in town. Our room had a large picture window and was directly in front of the York Minster - amazing view! The staff were helpful and appreciated. The breakfast was great! Would highly recommend!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear vtgrules Thank you for your review of an amazing view, I just happen to be commenting on the previous reply here whereby the lady had commented on her deluxe room being the best in York. I can see that you were in one of our other deluxe rooms which does happen to have the best view in York, in my opinion but such is the fortunate position we find ourselves here that we have an array of beautiful rooms all with different qualities. I am also pleased to hear you comment on our great breakfasts and helpful staff. thank you for recommending us. Kind regards Steve Bailey Deputy General Manager

"10/10"

5
Helenleigh, Manchester, United Kingdom 29/01/2018

This is the third time we have stayed in York in the past four years and I wouldn't stay anywhere other than Dean Court. The location is perfect, you couldn't get any closer to the Minster and the shops. The hotel, staff, food and service perfect. I think the room we stayed in and it wasn't a suite was the best hotel room in York

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Helenleigh Thank you for your review, You like so many before you have identified that the Dean Court Hotel is the only place in which they will stay when coming to York. The staff,service and location are all above and beyond what is expected. Looking over your booking I can see that you stayed in one of our deluxe rooms and not a suite as you have said and I happen to agree that the particular room in which you stayed is among the best in York. We look forward to your fourth visit. Kind Regards Steve Bailey Deputy General Manager

"good but not as good as i expected"

4
simon L, Sheffield, United Kingdom 29/01/2018

Booked a standard queen room for me and my partner, got to the hotel to be informed that there was a valet parking charge of £18.50 for the night which i hadn't spotted on the website when booking. Not too fussed as you could leave it with them even once checked out the next day up until 10.30 at night, perfect for a day walking around York and maybe my fault for not looking properly through the site. Staff, Brilliant very helpful kind people shout out to Steve for helping us with our bags upstairs!. The standard Queen room we had was in all honesty disappointing, there were little bits that needed updating and the room in general although cosy wasn't worth the money we paid(just my opinion). At night it got very noisy outside with the drunk people as we had a room at the front of the hotel, it was a Saturday night so may not be a problem in the week, the hotel have tried there best by adding extra glazing so not saying this is their fault but feel it should be pointed out for possible visitors, so noisy that i did not sleep properly at all. The room was also far too warm even after turning the radiator down just seem really warm and made it even more difficult to get to sleep. Breakfast which we pre-booked was really nice quality food, served fast by again helpful and kind staff. Location i feel is near as perfect as you can get for york, everything is in easy walking distance and the Minster is on the doorstep (had a window seat looking straight at it from the Breakfast table). Overall i would visit the hotel again but would certainly request and pay for a better room and a room that is not at the front of the hotel. Message to the hotel: You have excellent staff, excellent food and i'm sure some excellent rooms but mine wasn't great (maybe room for improvement?) Also work on the room temperatures as it was uncomfortable. Other than that you are a great hotel, just not enough to warrant a 5 star rating on this visit.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear simon L Thank you for a comprehensive review and indeed the shout out to my good self for helping with your luggage. There are a lot of things which we do here which in my opinion we do better than most, certainly any other hotel I have worked in or visited but the building is not without its quirks. Our location in one respect cannot be beaten it is so close to the bars, restaurants and sights but on the flip side it does mean we are nearby the town when at weekends there can be additional noise. The building is grade 2 listed so windows can not be changed from the sash windows and so we add secondary glazing to try and dilute the outside noise. Our car parking at £18.50 is the best in town for what you get on a like for like comparison, I've done the research, but if you don't know about this in advance of your stay I imagine it would be a bit of a shock. I am pleased to hear that you would book with us again following on from your comments about the excellent breakfast and staff and my tip to you is to call the Dean Court Hotel directly and speak with the staff that know each and every room inside out, you can mention your previous stay and what you would want from the next visit and only the staff from Dean Court Hotel would have the knowledge to be able to allocate the right room for your preferences. I hope this helps and I hope to see you again soon. Kind regards Steve Bailey Deputy General Manager

"Overnight Stay"

5
User 28/01/2018

What a lovely Hotel. Friendly Staff. We had a lovely time. Located right next to the York Minster. Offers a valet service with secure parking. Nothing was too much trouble. Would definitely recommend and return.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Sharon A How great to hear that you had a lovely time staying with us, "nothing was too much trouble" is a comment I never tire of hearing and lets me know that our staff continue to surpass our guests expectations. thank you for your comments and your recommendations, we look forward to welcoming you back in the future. Kind regards Steve Bailey Deputy General Manager

"Everything just wonderful . . . . ."

5
4407KR, Derbyshire, United Kingdom 27/01/2018

The best hotel we have stayed in for a long time. The welcome and friendly, professional service throughout our stay made it so enjoyable that we didn't want to leave. We had warm, clean, comfortable rooms and felt really cosy at bedtime. Our breakfast was superb, with a self-service for fruit, cereal, juice etc. The hot breakfast menu has so much choice; eggs benedict, full Yorkshire and kippers with lots of toast was enjoyed by all. We will be back; thank you Frank and Louise.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 4407KR How fantastic to read that the Dean Court was the best hotel in which you have stayed in for a long time. As a proud and biased manager I am not surprised of course to read this but your comments are welcomed. Our friendly and professional staff who made it so hard for you to leave initially will be on hand to welcome you should you wish to return in the future. kind regards Steve Bailey Deputy General Manager

"Great Pre-Christmas Break"

5
Mary M, Brighouse, England, United Kingdom 24/01/2018

We loved this hotel, ideal location, rooms clean comfortable and large (or at least ours was). The staff couldn't do enough for you and always very pleasant. The breakfasts were so good, plenty of choice and cooked to order. Will definitely be staying here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mary M, Thanks for a great review, what more can be said, must now need a post Christmas break, look forward to that return visit Kind regards Simon Murphy General Manager

"Catch up with friends"

5
davejh2015, Kingston-upon-Hull, United Kingdom 21/01/2018

Just stayed for the Saturday night to meet up with friends we had not seen for a year. The greeting when you arrived at the hotel was nice and friendly. The staff explained about the car having to be parked off site which was all taken care of by the porters. we was quickly booked in and even though we was early our room was ready. The porter showed us to the room and carried our bags. We requested a quiet room and it was perfect.We ate out on the night but had breakfast in the hotel in the morning which for £10 each was excellent, wife had smoked haddock with poached egg and i had keddgery,both great. Very friendly staff in all areas and i would certainly stay again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear davejh2015, Thank you for your very kind review, hope you got caught up on all the gossip with your friends. So pleased that you were greeted with a smile and did take advantage of our valet car parking service and that you all loved our breakfasts. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Great hotel right in the centre of York"

5
needdm, Chesterfield, England 21/01/2018

Had a great stay at this hotel. Staff were excellent throughout my wife and my stay. Room was very good and had everything we expected, including tea and coffee making facilities and nice biscuit. Room overlooked the Minster. Good breakfast choice in the morning as well. Hotel could not be any closer to the centre of work, with loads of great restaurants, pubs and shops close by. We used the Valet parking, which is actually great value at £18.50, especially when you realise it would cost at least £10 per day in one of the council carparks, and the charge covers you from when you arrive until up to 10pm the next day. We just drove our car to the hotel and parked easily outside the hotel, unpacked, and handed over the keys, and when we left asked for the car back, and it was returned within 15 minutes and handed over immediately outside the hotel, completely stress free. Definitely would stay at this hotel again the next time I visit York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear needdm, Thank you for your great review, we of course do have the best located hotel in the City, next to York Minster and a 10 minute walk to any of the City's major attractions. The down side of this is that we have no on site car park, they didn't have cars over 200 years ago when the three houses were built which is now the DCH. Hence we offer a valet car parking service where you drop your car outside the hotel, take you luggage out and deliver it to your bedroom, park the car and bring in back within 10 minutes of you requesting it, for a daily rate of £18.50, better value, safer than a council car park. Thank you for your recommendation and we look forward to your return visit. Kind regards Simon Murphy General Manager

"50th Birthday treat"

5
Shaun A, West Bromwich, United Kingdom 21/01/2018

Great big thank you to all the wonderful staff, at the best western dean court hotel, who made my 50th birthday extra special, wonderful Hotel in great location, fantastic breakfast and loverly rooms, looking forward to coming back soon. Stayed 8th-11th Jan 2018 “a big thank you” Shaun&Yvonne Abbey.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Shaun A, Thank you for your lovely review following your 50th Birthday treat, I am so pleased we helped make your birthday extra special, Lets hope its not another 50 years before you stay again. Kind regards Simon Murphy General Manager

"Second Visit"

5
marc j, London 19/01/2018

Just to say when it comes to service, polite staff and giving a feeling of home from home it`s difficult to think of somewhere else that seems to get it all right as the Dean Court Hotel does. We will definitely return this year.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear marc j Thank you for your review and may I say you have called it just right, I couldn't agree more with what you have said and the friendly and homely staff of the Dean Court Hotel look forward to welcoming you back on your next visit. Kind regards Steve Bailey Deputy General Manager

"Lovely hotel and great location only 10 minutes walk from train station."

5
Carol186525, Edinburgh, United Kingdom 18/01/2018

Had visited this hotel for a drink on a previous visit to York and decided to stay here this visit. It is in a fantastic location for the minster, all the shops and tourist attractions. Facilities are good and room with en-suit was well presented. Bed was comfortable with a choice of pillows. Staff were very friendly and helpful. Would definitely recommend this hotel and will hopefully stay here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Carol186525, Thank you for your very nice review, I am so glad that an impromptu drink in the hotel bar led to this visit, it just shows the importance of that first impression. Thank you for your recommendation and we all look forward to your next visit. Kind regards Simon Murphy General Manager

"Honeymoon stopover"

5
Joanna P, Cambridge, United Kingdom 13/01/2018

We always visit York the first week of January. We had just spent two weeks in Scotland getting married and stopped off for our usual 2 night stay as a bit of a minimoon! The hotel we had our first two nights was disappointing so my husband said we will have one more night somewhere and it will be nice. We stayed close to Dean Court and approached reception about staying for one night. They were very welcoming and offered us a good rate so we went away and thought about it. Anyhow my husband then looked online and phoned up and booked. On arrival they were very polite, helpful, kept our luggage until check in at 2. We came back and my husband was disappointed in the room only that he wanted the best room lol! So he went back to reception, they showed us rooms and we picked the best one in the house and they gave us a very good deal. The room was amazing in all ways possible, the bed was so comfy and big, the chef left welcoming chocolates, sweets and jams. I had room service and had the best burger ever! Breakfast was lovely too. Staff are very polite the hotel is luxurious and welcoming! We had the best night ever to finish our magicial journey, the politeness of staff comes from the training and the Manager running the hotel and would definitely revisit in the future!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Joanna P, Thank you for a such a fabulous review, once again congratulations on your marriage, lets hope we will see you again and again for your wedding anniversary trips, though we cant always offer you the best room in the house!! You can always ask !! I am so pleased that we looked after you so well, at least to try anther burger! Kind regards Simon Murphy General (Manager)!

"Excellent "

4
jackiestevensb, Hereford, United Kingdom 13/01/2018

I visited the dean court hotel with my husband this week as an anniversary treat and we thoroughly enjoyed our stay! York is our favourite place to visit and we couldn't of picked a better location! Located right in the York town centre and only steps away from the famous York Minster, we couldn't of picked a better location to explore our favourite town. Breakfast was exceptionally good for a chain hotel, served with a smile by the lovely, polite and helpful staff. Could not fault, will be back soon!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear jackiestevensb, Thank you for your lovely "excellent" review, I am so pleased you chose us to spend your anniversary with us. So pleased that you found breakfast to be exceptionally good served by my polite helpful staff members. We of course do have the most amazing location, next to York Minster and a 10 minute walk to any where in York. Looking forward to seeing you back soon. Kind regards Simon Murphy General Manager

"centre to all"

5
lesleybV9535UH, liverpool, United Kingdom 09/01/2018

enjoyable time spent in hotel. Staff very accommodating. The only down side, because its situated in the center of York, it can be noisy. Taxi rank on other side of road Friday nights and Saturdays can be interesting

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear lesleybv9535uh, Thank you for your lovely 5 out of 5 review, I am pleased to read that you had an enjoyably time in the hotel and our great City and you found my staff to be accommodating. All our front facing rooms are double glazed (cant fit triple glazing as a grade 2 listed building) to try and prevent City centre street noise- one of the down sides of having perhaps the most centrally located hotel in the City. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Pretty close to perfect"

5
Mr_D_Evans, Leeds 08/01/2018

Stayed here for one night with my beautiful girlfriend. We had an amazing stay! Firstly, we was greeted very nicely by both reception and the lovely chap who parks your car took our bags up to the room before parking our car. The room was beautiful and spacious, it had a lovely bay window that overlooked the street. Breakfast next morning was additional but was very tasty. The location was so close to everything that it's just ideal. We will definitely be returning here at some point

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mr_D_Evans, Thank you for your amazing review, I am so pleased that you and your girlfriend loved your stay, may be your next visit will be perfect! Kind regards Simon Murphy General Manager

"Excellent hotel right across the street from York Minster"

5
Mary S, Milwaukee, Wisconsin 07/01/2018

Lovely, updated hotel. It is literally across the street from the impressive, grand York Minster. 10 minutes walk from shopping areas, restaurants & entrance to wall walk. Room was spacious, bed comfy. The staff was very friendly & helpful. Highly recommend.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mary S, Thank you for such a lovely review, and for your recommendation, lets hope we see you again soon when revisiting our great City. Kind regards Simon Murphy General Manager

"FABULOUS NYE"

5
askrichardarts, Yatton, United Kingdom 04/01/2018

I last went to this hotel in 1976! From arrival to departure our NYE stay could not be faulted. The staff in every department were exceptional. A five course black tie dinner had choices! Starters of tea smoked venison or smoked salmon , consomme; the beef main was a huge portion and excellently cooked as was the monkfish. The lemon posset had a real zing and the espresso and kahlua parfait was terrific. Also if one had room here was a super cheese plate. Being so close to the Minster meant that midnight was spent outside with the city revellers to the sound of a peel of bells! Memorable We had been told our room (31) would be small, and indeed it was but the bathroom had a great bath! With an 9 - 11 breakfast, there was a mature attitude towards check out! There is no car park, but with an excellent valet car parking service which lasts for the day of departure there was a fabulous opportunity to walk the walls and get rid of the cobwebs. Superbly positioned for a stay in York any visitor would have a great stay at any time of the year.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear askrichardarts I was hoping to read a review about our New Years Eve black tie dinner, I have the privilege of working on nights such as these and of the last four years the 2017 event has been my most enjoyable. Our menu was well received by all of our guests with whom I spoke and an enjoyable time was had by all so far as I could tell. It is particularly important on occasions such as these when we are busy that we do not let our standards decline in all of our departments. I felt this year we comprehensively achieved this and to hear your positive words only attests to my reflections further. Our hotel is a great place to spend any occasion but with the gathering crowds outside the Minster, New Years eve is a particularly attractive option here and the atmosphere on this particular evening was very enjoyable to be part of. I would like to thank you for taking the time to reflect upon your stay and we hope to have the opportunity to welcome you back on another occasion. Kind regards Steve Bailey Deputy General Manager

"Amazing Break"

5
Kathyh1972, Cambridge, United Kingdom 04/01/2018

My Husband and I spent the weekend here at this hotel, the room was very comfortable and the bathroom was beautiful with a very powerful shower with a rainfall head and a separate head for hair washing. The Hotel is well located right in the heart of the City and close to all the shops and the beautiful York Minster. We paid for the Valet Parking which was great as we simply handed the car over on arrival and it was waiting for us at check out. The Bar was comfortable and the drinks reasonably priced. The Breakfasts were superb and the staff were friendly and helpful.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Kathyh1972 Lovely to hear the word amazing in the title of a review and your words have been well received by all of our team. From the tone of your review I really sense that you had a relaxing time and if so that's exactly what we hope our guests feel when they come and visit us. Staff and location are always key in an enjoyable visit and you like so many before you have commented on just how great they were at the Dean Court Hotel and we thank you for your comments and indeed choosing to stay at our hotel. Best wishes to you and your family for the new year. Kind regards Steve Bailey Deputy General Manager

"Comfortable and convenient"

4
Diana186338, London, United Kingdom 03/01/2018

The reception staff welcomed us with true hospitality. The member of staff who carried our suitcases to our room took great pains in ensuring that we know how to use all the fascilities - maybe he was over enthusiastic but we appreciated his expertise when he unlocked our safe at a later stage as we thought we wouldn't see our iPads again ! Breakfast include a wonderful choice. I tried the eggs Benedictine but I could have had kippers or salmon and endless coffee. The hotel faced the Minster in York and was just a short walk from the town centre. We enjoyed our comfortable room and hope to return.

"Great Christmas lunch"

4
northernstarajs, Northumberland 03/01/2018

Went there for our work Christmas lunch - it was busy as other people had the same idea too! With several large tables to serve plus a few smaller ones, the waiters did an amazingly good job. The food arrived hot and beautifully presented and we all got our right orders. Three courses for around £20 at Christmas was a good deal and the food was excellent. Well done!

"Great service "

4
happy_travellers142, Grimsby 31/12/2017

Firstly, this hotel is in a superb location; it is close to shops and nightlife. The views are beautiful with the cathedral right on the doorstep. The service at the hotel was excellent and nothing seemed too much effort; to taking our bags, valet parking and ensuring our room was to satisfaction we couldn't have asked for more. The only thing to be aware of is if you want to sleep in you've got no chance. The room was very noisy. We could hear the people above showering and each turn of the tap and then the church bells were ringing quite early. Our early wake up call allowed us a few hours to wander around York before check out - every cloud!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear happy_travellers142, Thank you for your "great service" review, I am so pleased that the service you received as excellent from all my team. "The Minster bells" chime the hour from 8 am on a daily basis and stop at 10pm. (in the old days the chimed all night) Sorry you were disturbed this and other guests. Lets hope we see you again soon. Kind regards Simon Murphy General Manger

""Special Birthday""

5
Ruth H H H, Manchester, United Kingdom 27/12/2017

We loved this hotel, from start to finish the staff were superb - nothing was too much trouble and the food and restaurant was lovely. The room was great and roomy and we had a smashing view of the Minster. I had a special birthday while we were there (now officially a golden girl) and I received a card and present from the hotel and a glass of bubbly in the restaurant which was a lovely personal touch. We are planning on going again next year!!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Ruth H H H, Thank you for such a glowing review, I am thrilled that we were part of your "Special Birthday". Have a great New Year and hopefully we will see you some time next year when revisiting our great City and of course the DCH. kind regards Simon Murphy General Manager

"Christmas Lunch"

5
Liz S, Snaith, United Kingdom 24/12/2017

Our 8th year having Christmas Eve lunch. Again another lovely lunch. Lovely table looking onto the Minster. Food excellent as usual . Table beautifully set for Christmas , great choice of wine. Look forward to next year

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Liz S, Thank you for your lovely review following Xmas Eve lunch, I am so pleased to read that all aspects of lunch were excellent, we all look forward to welcoming you back for the 9th Year ! Have a very prosperous 2018. Kind regards Simon Murphy General Manager

"Excellent choice for a bar meal"

5
R N, Hartlepool, United Kingdom 23/12/2017

Just yards for the Minster where we were attending the Carol Service, we had an excellent burger bar meal plus two drinks. Quite elegant and well staffed with useful WiFi. An excellent choice in view of the fact that the usual places in the city were full to overflowing

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear R N, Thank you for your very nice review following your bar meal, as you probably can tell we make the burgers our selves only using the finest ingredients, to create flavoursome meaty burgers. Lets hope we see you again in the new year. Have a great Xmas. Kind regards Simon Murphy General Manager

"2nd stay - did not disappoint!"

5
User 19/12/2017

This was our second stay at the Dean Court Hotel and it was just as good as the first. Excellent location, extremely clean and tidy, valet parking a bonus, polite helpful staff and an excellent breakfast. We will be back!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Rachael S, Thank you for you lovely review, I am so pleased that we have maintained our standards from your last visit, we all look forward to your next- third visit. Have a great Xmas and a Prosperous New Year and hopefully see you in 2018. Kind regards Simon Murphy General Manager

"Great choice if staying in York"

5
liveittothefull, Cockermouth 15/12/2017

Husband and I decided on a last minute night in York after a day's shopping in Harrogate. Ended up here, a place we had seen many times and thought it would be a lovely place to stay. Granted, our last minute room was small and on the top floor but it was warm and comfortable and perfectly acceptable after a lovely dinner in York. We returned from dinner to the Minster lit up and looking fabulous in the freezing cold clear night with a big moon and enjoyed a whisky nightcap in the bar. Lovely staff. Breakfast next morning was brilliant - to add to the experience we sat in the bay overlooking the Minster. There was a fairly late checkout so we had a wander around the Christmas market, returned to wait for our car being brought to the door (yes, they whisk it away on arrival!) and watched the snow falling on the Minster. Magical! We want to do this again next year! Though I suspect we'll be back before then! Thank you to all the hard working staff.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear liveittothefull, Thank you for your wonderful review, fantastic TripAdvisor code name! i am so pleased that you loved all parts of your stay, especially been looked after by my brilliant staff! Sorry i cant guarantee snow next year falling on the Minster when you stay, but i can that you will be equally well looked after again. Lets hope we see you again soon if not at least next December? Have a great Xmas and Prosperous New Year. Kind regards Simon Murphy General Manager

"Great Hotel"

5
MrStorer, Leek, United Kingdom 14/12/2017

Perfectly situated The Dean Court Hotel is a quality place to stay whilst in York.The rooms are very comfortable, well equipped and of a good size.Its staff are a credit to the hotel and hopefully I will return in the very near future.Highly Recommend

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear MrStorer, Thank you for such a glowing review, thank you for Highly recommend comment, lets hope we see you again in the future. Have a great Xmas and a prosperous New Year. Kind regards Simon Murphy General Manager

"Historic building with modern ammenities"

5
W5945PNlindah, Biddulph Moor, United Kingdom 12/12/2017

Warm, comfortable hotel with professional polite staff, good food excellent value, spacious room which was clean, well furnished and overlooked York Minster. Close to the city centre. Loved our Christmas visit especially the street market. Thank you,

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear W5945PNlindah Thank you for choosing to stay at the Dean Court Hotel, Our location is ideal for Christmas shopping and our clean, comfortable, well furnished rooms and polite staff only add to the attraction of stopping here. We hope to welcome you back again and wish you a very Merry Christmas and a happy new year! Kind regards Steve Bailey Deputy General Manager

"Dean Court - York excellent location!"

4
492carolyng, BRADFORD, United Kingdom 11/12/2017

Dean Court Hotel is in a prime location for getting around York. Just opposite York Minster and central for shopping. Staff are very polite and only too willing to help. Nice rooms & food The hotel will park your car in their car-park for a fee of around £18

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 492carolyng Thank you for your review, our excellent location and polite staff have once again contributed to another enjoyable stay and we hope that you choose to stay with us again in the future. Wishing you a very merry Christmas and a prosperous new year! Kind regards Steve Bailey Deputy General Manager

"Brilliant! "

5
Hollie F, Cairns, Australia 11/12/2017

We checked late evening last night after a massive day of travel (and watching an awesome game at Anfield ??) and were greeting with nothing but smiles and helpful staff. We passed over our car keys for valet parking - perfect, one less thing for us to worry about. Our bags were taken straight up to our room for us and we were personally shown to our room. The room was spacious with all those little things that make you feel right at home. I have to shout out to Steve, you made our stay outstanding. Loved the banter. (Fingers crossed Villa make the premiership next year for you ??) If only we could stay another night! Breakfast was a great. So much to choose from. The location is brilliant - we ate breakfast with a view of York Minster. Next time we visit York we will be booking here without a doubt. Cheers Hollie & James

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Hollie F, Thank you for a such a "brilliant" review, I am so pleased to read that you loved all aspects of your short stay in York. Steven has a great sense of humour and is a very valued member of the hotel team, (he also loves his football- but should be supporting York City FC- they need it) ! Hope the rest of your trip to the UK is successful and its not too cold for you, Summer when you finally get home. We all hope you have a great Xmas and a prosperous 2018 and hopefully we might see you again one day. Kind regards Simon Murphy General Manager

"Lovely "

5
User 10/12/2017

Very clean. Staff friendly and helpful. Location 100%. 5th Christmas in York and it definitely did not let us down! Breakfast was delicious ( I had Kedgeree). There was a good variety of breakfast choices. Room was clean and I probably had one of the best nights sleep in a long time.We had a very satisfying stay and would highly recommend!!!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 763clarem Thank you for your comments and indeed awarding our hotel the maximum rating of five stars. "The best nights sleep in a long time" is always great to read and I am very pleased to hear you speak so highly of our breakfast. You are not the first to mention just how good our kedgeree is and sadly in more than three years of working here I have never actually tried it myself, that is something that I shall have to rectify. Thank you again for your time and your comments and we hope to welcome you again to the hotel in the future. Kind regards Steve Bailey Deputy General Manager

"Another faultless stay"

5
jameshLiverpool, liverpool 06/12/2017

Second time here and again fantastic stay central location beautiful hotel excellent staff rooms with stunning views of Minster just a totally relaxing stay took my daughter and her boyfriend and they realized what a great hotel this is go you will not be disappointed a credit to the best western chain look forward to seeing you next year

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear jameshLiverpool, Thank you for your fantastic review, I am so pleased that you loved your return visit and sharing the hotel with your daughter and her boy friend, lets hope they become customers of the future too? Why wait a year too return, look forward if not to seeing you again next year. Kind regards Simon Murphy General Manager

"Over night stay for Christmas shopping trip"

5
gerri53, england 05/12/2017

Booked this Hotel for an over night stay on a Christmas Shopping trip with my Mum. From checking in to Checking out the service was excellent. Breakfast was lovely and we had a lovely room. I certainly would recommend this Hotel for friendly staff and location.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear gerri53, Thank you for your wonderful feedback from your Christmas shopping trip, thank you for the recommendation and lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"Still Excellent"

5
Neville B, Liverpool 03/12/2017

Stayed here for two night DB&B 20-22nd November. Have stayed before and am pleased to report it is still an Excellent Hotel. Reception very friendly and welcoming, smooth check in. Went for one of the larger rooms and it did not disappoint. Very large comfortable bed and two lovely comfy chairs to relax in. TV a good size if a little wonky (!) on it's all wall brackets, nice tea and coffee selection and a fridge so you could pick up some proper milk. As with a lot of the rooms there is a little street noise but nothing too intrusive, the price you pay for such an outstanding location in the heart of York. Full view of front of Minster. Note the bells stop at night and restart at 8AM, good alarm call. Bathroom well appointed and all very clean. Food in restaurant is very good and good value. Breakfast cooked choice are great and there is the usual cereal etc. Though the cold meats and cheese is now an ask for option and less pastry choice than previously. Service is very quick, efficient and friendly, hotel was busy but did not feel it. York itself is fantastic, though am biased. This visit was for St Nicholas Fayre and the stalls were very interesting, proper local crafts, the city looked very pretty in all its Christmas lights. Minster is a must, also recommend Barley Hall for a bit of Tudor, Clifford tower for city views. Didn't do castle museum this time but they have a Victorian Street which is very nice at Chritmas. The normal shops are also very good. Dean Court puts you right in the centre by the Minster. It's a short walk from Station. All very good, will stay again if come to York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear NevilleB, WOW- Thank you for such a comprehensive review, you should come and work for me in Sales and for the York Tourist Board! I am so pleased that you loved all aspects of your stay. lets hope we see you again for next Years Xmas Market, we are taking bookings now as you know we do get very full!! Kind regards Simon Murphy General Manager

"Christmas do"

5
chipsndosh, York, United Kingdom 02/12/2017

Had a very good set menu - very tasty and lots of roasted veg - down in the McLeod suite - the main waitress was lovely too - good giggle on small dance floor later but the DJ although played some good songs they weren't for a party night and doesn't play requests (Just my opinion)

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear chipsndosh, Thank you for your lovely review following your Xmas Party, I am so pleased you liked the event, sorry about the DJ- (I will speak to the DJ agency today) as we have two more discos next weekend. Not sure what your request was, may be it didn't fit in with the DJs set!! Kind regrds Simon Murphy General Manager

"We said we would be back"

5
PhilB505, Nottingham, United Kingdom 28/11/2017

Back in February of this year we said we visited this hotel for a drink with the view to staying. This was our intention but we weren't able to fulfill that promise till some 9 months later. From the moment Rebecca took our telephone booking we knew we had made the right decision. Our room (number 11 ) was both spacious & well presented, the standard of housekeeping is to a very high standard. The bathroom again is spacious & has a monster of a shower above the bath. In our room dressing gowns were provided, tea & coffee making facilities as well as a iron. A little gift of 2 pots of jam were on the bed a nice touch. However it's the staff that make this establishment really special from breakfast to late night drinks nothing is too much trouble. Would we return well that's simple as we've already booked a break in January. Our thanks go to the management & staff for making this a truly memorable break, it really is appreciated.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear PhilB505 Thank you for reviewing your recent stay at our hotel. As well as a beautiful building and a great location our staff are such an important and key part of the hotel and to hear you speak of our staff in such high regard is so rewarding and a pleasure to read. It was nice to speak with you and your wife during your stay here and we all look forward to welcoming you back again in January. Kind regards Steve Bailey Deputy General Manager

"Loved it!"

5
LuluSmith2014, Southport, United Kingdom 26/11/2017

We stayed here on an impulse as there had been a mix up with our booking at another hotel and we are so glad we did. Valet parking is offered which is brilliant when stopping in the centre of York. All the staff were friendly and efficient and check in was easy. Fabulous breakfast in a lovely restaurant overlooking the Minster! We hope to stay here again soon, we loved it!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear LuluSmith2014, Thank you for your lovely review, the other hotels loss our gain! I am so pleased that you thought our valet car parking service brilliant and my staff to be friendly and efficient, lets hope we do see you again when visiting our great City again. Kind regards Simon Murphy General Manager

"Very convenient "

4
50something_8, Solihull, West Midlands 24/11/2017

My husband and I have just returned from a 3 night stay at the hotel. It was very central and a convenient base to stay while exploring North Yorkshire. I thought the parking was a little expensive although it was very well organised. Breakfast was amazing with everything you could wish for. The room had everything we wanted including a fridge and a safe. My only complaint would be that the room was incredibly hot and we found it hard to sleep although at the back of the hotel it was extremely quiet.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 50something_8 Thank you for leaving a review after your recent stay at the Dean Court Hotel. It seems you had an enjoyable stay with us and found our location to be central and convenient. I'm also glad to read that you thought our breakfast was amazing. I can't match your name on here to our booking system to find out which room you stayed in but apologise if it was too warm, Ironically I've just adjusted our heating a few minutes ago as a customer has told me it is too cold in their room but such is the way in hotels that what is right for one is not necessarily right for another but always be sure to inform the duty management team straight away if anything is not right so they can attend to this straight away. I hope we have the opportunity to welcome you back in the future. Kind regards Steve Bailey Deputy General Manager

"2 day weekend stay"

3
John C, LOUTH, United Kingdom 21/11/2017

Lovely hotel location but noise from function room and terrible breakfast service on first day was not to impress us or want us to book again. The staff could not move us as fully booked with a very noisy wedding party. The function room was right below our room and I can guess the lady that sang ABBA well into the early hours wouldn't be at the disappointing breakfast the next morning.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear John C, Thank you for your review following your stay last weekend. I know you have already spoken to Steven my Deputy Manager following your internal Best Western review that you posted yesterday so i wish to add my personally apologise for the inconvenience you encountered. Lets hope we see you again following Stevens "offer". For other readers of this review, this is the first noise review we have had this year, as we do not take bookings for discos ( except December weekends ) these guests - several who were staying sat in one of our restaurants until 11.30 pm playing music through their own personal Ipod. Kind regards Simon Murphy General Manager

"Beautiful Hotel near York Minster"

4
NikaJunie, Jersey City, New Jersey 21/11/2017

Dean's Court Hotel is a refurbished Victorian building just steps from beautiful York Minster. Some rooms have partial views. The old structure imposes limitations. We had a “Deluxe Double” so small it was barely inhabitable by two people with suitcases. Nevertheless, it was beautifully furnished and clean, with a comfortable queen bed, well-stocked tea tray, mini-fridge and a good bathroom. Although there are lifts and ramps, the building is not fully accessible because here and there one does have to climb a few steps. Service can be a little erratic. I have the impression that some of the friendly staff members are still learning the ropes. The restaurant is more than acceptable and the bar is downright cozy. Given the location and overall quality, I would definitely stay here again.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear NikeJunie, Thank you for your lovely review, sorry you found your deluxe room a bit on the small side, (these are actually some of our largest rooms) and have more floor space than most rooms in other hotels in York. "Partial views " if your looked out of 26 out of my 37 bedroom windows you have a view of York Minster and or the Memorial gardens- two of my rooms if you had long enough arms you could "touch" York Minster- though i am pleased to read that overall you liked your hotel bedroom. Thank you for the recommendation and lets hope we see you again when next vising the UK, (book room 17 it has the most amazing full view of York Minster) Kind regards Simon Murphy General Manager

"Fantastic!"

5
Debbie H, Birmingham, United Kingdom 19/11/2017

Amazing hotel with a superb view of the minster. Staff were so helpfull and friendly. Upgraded to a deluxe room on arrival which was a lovely surprise. Would definatley recommend this hotel to anyone. Location was brilliant right in the middle of everything

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Debbie H, Thank you for such a wonderful 5 out of 5 review, so pleased that you loved all aspects of the hotel- location, views of York Minster and my friendly helpful team. Thank you for the recommendation and lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Business visit"

5
Nigel R, Norwich, United Kingdom 18/11/2017

Excellent location next to Minster and close to all of the best streets in central York. Helpful staff, excellent valet parking and service. Breakfasts are superb, lots of choice and window views overlooking the Minster

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Nigel R, Thank you for your fantastic review following your business trip, so pleased that you liked our breakfast and our wonderful views of York Minster. Lets hope we see you again soon on a leisure trip. Kind regards Simon Murphy General Manager

"Perfect location with exceptional service"

5
User 14/11/2017

The service here was incredible. From the front desk to the bellman to the waitstaff. Everyone was helpful, everyone was friendly. Room was small for 4 people, but we made it work. Location across from the York Minster was perfect.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Anthony S The title of your review sums up this hotel perfectly, thank you for taking the time to leave this five star review after your recent visit. We hope to welcome you back in the future. Kind regards Steve Bailey Deputy General Manager

"Coffee Stop "

4
Mark L, Wetherby, United Kingdom 11/11/2017

Called in here for a coffee after a busy day (mainly at the railway museum) - a lovely hotel - fab location- prices seemed reasonable- nice atmosphere - although a brief visit and we were no residents it was great to relax read the complimentary newspapers & chill for an hour - will definitely return- highly recommended

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mark L Thank you for leaving a review after visiting our hotel recently, I am pleased to hear that you enjoyed what we had to offer. Our hotel, in fact most hotels are great places to come and have a relaxing drink as a non-resident as an alternative to familiar chains and other outlets but this is something that is not taken up by a lot of people. I am pleased that you did visit and that you plan to again in the future where a warm welcome and relaxing atmosphere awaits you once again. Kind regards Steve Bailey Deputy General Manager

"Very Nice Hotel, Great Location"

4
Mikalako, Brentwood, California 09/11/2017

This is a very nice, upgraded Best Western Hotel. The room was very spacious and although not luxurious or completely updated (décor), it was clean and large and had all the modern amenities. Cable TV, wifi, tons of electrical, very nice bathroom, safe, sitting area, desk, etc.. and the bed was large and fairly comfortable. The location is terrific, right next to York Minster. We also walked to the train station with our luggage in tow after checking out, and it was a very easy walk. Straight shot up the street, not even 10 minutes to get to the station. Easy to walk around town. All in all, a really positive stay. I would recommend. On a side note, the restaurant food was hit or miss. The soups were good, and my husband's entrée was good, but my entrée was almost inedible (chicken tikka masala - don't get it...) But that wouldn't deter me from staying here again. I definitely would.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mikalsko, Thank you for your very nice hotel review, I am pleased that you liked your stay with us and would stay here again and thanks for the recommendation. As you stated we do have a fantastic location all the major attractions are within minutes walk. Sorry you didn't like our British dish of Tikka Masala- its our British way of cooking and serving this dish, may be different to how you have had that dish before. Hope we see you again when revisiting these shores. Kind regards Simon Murphy General Manager

"Perfect for the Minster"

5
Peter H, Farnborough, United Kingdom 05/11/2017

We stayed at Dean Court for its closeness to the Minster, in which I was due to be spending most of the weekend, and because of my Diamond Select status, I was able to charge two nights against my loyalty points. The standard of the hotel and staff was exceptional, with magnificent service from Frank, who dealt with parking and retrieving our car, taking us to our room and looking after our luggage. We had dinner, a snack lunch, and cream tea with a guest, and all was as good as you would expect. My Wi-Fi problems were probably more down to my phone than the hotel, and the duvet was rather heavy, but otherwise, a perfect weekend.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Mr H, Thank you for such a glowing review. I am so pleased that our location was what you hoped for and that my team and the standard of the hotel to be exceptional. Frank is a fantastic employee and has a great personality and is exceptionally friendly, passionate and professional in all that he does for us- I will be sharing this review and your internal BW Medallia which you posted last night with Frank, who will be thrilled to hear your comments about him. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Great first class hotel "

5
User 03/11/2017

What a hotel we have passed this hotel a lot over the year but booked in with friends for a weekend birthday party and the hotel was great the food first class the whole weekend we felt relaxed and treated to first class service just a pity the valet parking did not cover motorcycles but would not have let him park it

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Graeme D Thank you for recent review and how great it is to hear you had such an enjoyable stay with us. Our first class food and service are just some of the reasons why our guests are able to relax in our comfortable surroundings. Some of our guests do like to park their own vehicles which we are more than happy for them to do it just means that we have to escort them to the car park as it is securely locked and with your particular vehicle being a motorcycle it was certainly better for you to park it as not all of us have completed the relevant training. We hope to see you again in the future for another enjoyable stay. Kind regards Steve Bailey Deputy General Manager

"Beautiful hotel and location "

5
User 03/11/2017

Stayed three very enjoyable nights at this hotel. Room 301 was huge and overlooked the front as we requested. Weather was cold so AC not needed. Keeping window open a little kept a comfortable temperature. The street has little vehicle traffic, but it's across a little park where people tend to congregate, and since we kept the window open we could hear them until late at night, though not a problem for us. The elevator is teeny tiny and only meant for two persons that love each other very much ;) Coffee maker was very convenient and supplies, including tea and chocolate were replenished daily. The room had a mini fridge. The location couldn't be any better with the York Minster next door, and the Shambles a few blocks down. We walked everywhere. On the other side of the hotel is a Catholic Church and between both churches the bell ringing sometimes got to be a little much. But we were told they had a new bell ringer who needed to practice!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Silmz Thank you for 5 star review from your 3 night stay at the Dean Court Hotel. I can't actually tell which room number you stayed as we don't have a room number 301 but a front facing room with a teeny tiny lift can only be one of 6 rooms out of the 37 we have here and I am pleased to hear that you enjoyed your stay in the room. Incidentally your description of our lift being intended for only two persons who love each other very much is a lovely way to describe our very small lift, our staff can often be heard describing that particular lift as romantic. Our location is often described by our guests as the best in York and we are happy to hear that our location once again was one of many reasons for an enjoyable stay and we hope to welcome you back again soon. Kind regards Steve Bailey Deputy General Manager

"Excellent again"

5
AllyB103, Leeds, United Kingdom 02/11/2017

Just returned from our 3rd visit this year.Everything was great once again.Many thanks for the lovely refurbished room which we were allocated.Would not like to stay anywhere else in York.We will be back in April.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear AllyB103 Thank you for reviewing your most recent visit to the Dean Court Hotel. I am so pleased that we had availability to offer a complementary upgrade in one of our refurbished rooms, it is particularly pleasing for me as a manager to see this as it shows that our team has listened to your previous comments in June and acted upon them. I must say your previous comments were again very complimentary but I am pleased as a regular customer of the hotel you have now stayed in one of our refurbished rooms and can see the direction in which our General Manager and interior designer are heading with the refurbishments. We look forward to seeing you in April. Kind regards Steve Bailey Deputy General Manager

"10/10 "

5
User 01/11/2017

Me and my girlfriend had a great stay, couldn't have asked for anything more, amazing hotel, nice helpful staff, great location and great value for money. I booked the wrong type of room but this was sorted with no problem whatsoever. Will deffo be visiting again! Can't recommend this hotel enough! If you're thinking of stopping in a hotel in York, choose Dean Court you won't regret it!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jack M, WOW, thank you for such a fantastic review, I am so pleased that you and your girlfriend enjoyed your stay. Your comments are greatly received, lets hope we see you both again soon. Kind regards Simon Murphy General Manager

"Absolutely Brilliant! "

5
User 22/10/2017

Myself and my family, 12 of us in total visited York for my grandparents 60th Wedding Anniversary. When we first arrived we were warmly greeted by the reception staff, we checked in with no fuss or hassle! Another member of staff showed us around the hotel and then helped us take our bags to our room. The room itself was beautiful, we got a brilliant view of the Minster! A very comfy bed, brilliant shower and mini fridge. On our first night we had tea in the hotel and wow...it was delicious! None of us could fault the food at dinner or breakfast. Staff couldn't do enough for us! A nice little touch which was very appreciated by my grandparents were a lovely card and gifts off the hotel congratulating them on sixty years of marriage! There is also valet parking, don't panic when you don't see your car outside the hotel it's very safe in a locked car park. I will definetley be recommending this hotel to anyone who visits York!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Shan2495, Thank you for your "absolutely brilliant" review following your grandparents 60th wedding anniversary. I am so pleased that you all enjoyed your stay and so pleased that we were in some way able to help you all celebrate their special weekend. Thank you for choosing the Dean Court and for your fantastic recommendation to everyone else who visits York. Kind regards Simon Murphy General Manager

"Great Stay"

5
Deb873, Dartmouth, Massachusetts 21/10/2017

Very good location & only a few minutes walk from the train station. Breakfast was very good & had a wide variety of choices to go with your hot breakfast. We ate at their café & had their court club which was a BLT plus grilled chicken & chocolate cake. Both were very good. The service was great throughout the hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Deb873, Thank you for your "great stay" review, I am pleased that you liked our breakfasts and the dishes served to you in the Court- our second restaurant. Glad you thought the service was great, lets hope we see you again soon? Kind regards Simon Murphy General Manager

"Excellent choice to see York"

4
David A, Wakefield, United Kingdom 20/10/2017

My wife and I live not far from York but decided to stay overnight so we could celebrate my wife's birthday. We arrived prior to checking-in, we were welcomed by a team of smiling and helpful staff, handed our bags and car keys over and off we went to sight- see and shop. After several hours we returned and check-in our bags were already in our room (14) which overlooked the front of the hotel with a view of the Minster, the hotel had left a birthday card and a small gift of sweets I had organised a bottle of prosecco which sat in a ice bucket on the side. The room was well presented not huge but had everything needed a lovely en-suit shower room. We had already booked a table elsewhere in York so did not eat in but when we used the restaurant for breakfast we were greet by Bosco and shown to a table for looking out onto the Minster, we checked-out leaving our luggage and car keys so we could continue looking round York at our leisure eventually going back mid afternoon to collect our luggage and car keys, the car had been valet parked in a secure park we had a short wait until Frank brought our car to the front of the hotel loaded our luggage into our and off we went.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear David A, Thank you for such a glowing review following your visit too our hotel to celebrate your wife's birthday. Room 14 is one of our newly re furbished rooms, and does have great views of the Minster and the Memorial gardens, so glad that you used our valet car parking service- arriving before "official" check in time and leaving after the "official" departure time and still paid the 1 nights fee- which makes it very good value for money. You must try our restaurant the next time you are in town as it offers great menus at great value for money with great views of York Minster served by yes you guessed it great staff! Lets hope we see you again soon? Kind regards Simon Murphy General Manager

"Brilliant Location "

5
VickyW1910, Bedlington, United Kingdom 18/10/2017

My husband and I are frequent visitors to York, usually staying in a B&B which is a 10 minute walk outside of the city centre. As it was our anniversary we decided to treat ourselves to a stay at Dean Court, and in all fairness it wasn't much more to stay here. The location is first class and to our surprise we had a room with a view of the Minster. The room was classed as a cosy room but was a very good size, well equipped and very clean. The bed was lovely and comfortable. The only negative about our stay was the room was overly warm despite the radiators being off. We slept with the window open and there was a fan available. Breakfast was really good with plenty of choice. Although we didn't partake in dinner, but only as we had reservations elsewhere, the menu looked very appetising and was good value. We had a great stay and would definitely return.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear VickyW1910, Thank you for a fab review, I am so pleased that you chose us this time to celebrate your Anniversary with us and that you thoroughly enjoyed your stay. Lets hope we see you again soon and next time please try our restaurant for dinner as the food is rather good, our new British Classics menu is excellent value for money. Kind regards Simon Murphy General Manager

"Fantastic location right opposite York Minster"

5
suetamebettyboop, Wolverhampton, United Kingdom 17/10/2017

What a fantastic location right opposite The Minster, beautiful Hotel perfect location for visiting all the main sights. The Hotel excellent all the staff, pleasant, professional, helpful rooms very nice, clean superb breakfasts, all that you would expect from a 4*. We went for 2 days to celebrate my birthday which my husband mentioned to the receptionist, when we went back to our room after being out for the day, there was a birthday card pushed under the door, what a lovely touch. If anybody is planning a visit to York this is the place to stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Suetamebettyboop, Thank you for such a glowing review, (great TripAdvisor screen name). I am so pleased to read that you found the staff to be so pleasant and professional , the hotel was super clean and you loved our breakfasts. Once again Happy Birthday, please dont wait another year to come back and see us again? Kind regards Simon Murphy General Manager

"Location Could Not Be Better!"

4
Jo B, San Francisco, California 15/10/2017

Location, location, location! We were so happy to have booked the Dean Court for our 2-day stay in York. As we only traveled by train or taxi during our UK tour, our ability to jump right into sight-seeing on foot was key. And we were only steps away from just about everything you'd want to see in this city. Staff was very helpful upon arrival (and also in the adjacent restaurant). The room was large by European standards, although the bathroom was rather compact. Wi-fi not great, nor was the television programming. Tiny elevator (for one, plus luggage) available, but if you're claustrophobic, you'll want to take the stairs. The breakfast offered by the restaurant was very good (and in our case was included in price of the room --check when making your reservation).

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jo B, Thank you for your very nice review- though you Americans dont seem to like giving 5 stars ! I am pleased that you loved our location, which as you have experienced cannot be beaten, with York Minster our next door neighbour and all the major attractions of our great City on our door step. The second lift is a "cosy" lift and has been fitted into a small space within the con- finds of a Grade 2 listed building, to service 8 rooms, 4 on each floor, we of course carry all your luggage to your rooms! I am glad you found all my staff to be very helpful and you enjoyed our English breakfasts. Lets hope we see you again when visiting these shores again. Kind regards Simon Murphy General Manager

"Super location "

5
Rob51559, Middlesbrough, United Kingdom 14/10/2017

Firstly the location can't be beat, 100 yards and your in the heart or the city Room was very clean and comfortable Reception very professional and helpful Valet parking was £18 but that pretty much lasts till 10 pm following night Breakfast if not included in the rate is discounted to £10 per person We never used the hotel bar Will 100% use again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Rob51559, Thank you for your wonderful review, as you stated our valet car parking for a 1 night stay is £18.50, however if you arrive before the 2pm check in time and leave after the 11am check out time we store your car for no additional charge- making the fee very good value for money. Sadly car parking in York is rather expensive at around £3 per hour! Lets hope we see you again soon and hope you use our great bar next time overlooking the Minster. Kind regards Simon Murphy General Manager

"Nothing is too much trouble and they listen..."

5
Veronica E, Wells, United Kingdom 13/10/2017

Very central as opposite York Minster. I asked if it would be possible to have a room with lift access and it was changed immediately. However, the new room faced a large extractor fan on a neighbouring building that ran all night and kept me awake much of the night. I mentioned this in the morning, feeling guilty, and Rebecca, a reception manager could not have been kinder. She understood and managed to change things for me so that I was given a delightful room. Rebecca listened, understood and banished any anxieties I had. Thank you Rebecca and thank you Dean Court.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Veronica, Thank you for your lovely review, I am so pleased that Rebecca was able to sort the issue out to a satisfactory conclusion. Sadly some guests do not give us the opportunity to resolve issues at the hotel, but just review us in a negative way after the event. Lets hope we see you again soon when revisiting York. Kind regards Simon Murphy General Manager

"Excellent Hotel/Superb staff."

5
72BOB72, Leeds, United Kingdom 12/10/2017

Excellent Hotel, the staff were brilliant, efficient and friendly, nothing was too much trouble for them, it made it such a happy hotel to stay at! The breakfast was great and plenty to eat, as were all meals in the restaurant! The hotel is right opposite York Minster and in a superb position to explore York. The room was superb, quiet and spotlessly clean has was the bathroom and the bed was very comfy, we had no trouble sleeping!

"Great location"

5
lovemytwolabs, Canada 08/10/2017

We stayed here for two nights. This hotel is in a great location and is an easy walk to all the major sites. Hotel is very clean and rooms are spacious and provide excellent value. Only complaint is that we should have stayed longer!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear lovemytwolabs Firstly, what a great name, I hope it refers to loving two labradors but if you happen to be referring to loving two laboratories then that is the kind of commitment to work in which we welcome in our staff here at the hotel. Secondly and in all seriousness thank you for reviewing your recent visit to the Dean Court Hotel it is very pleasing to read that you had an enjoyable stay with us and found our rooms clean, spacious and offering excellent value I hope on your next visit you get the opportunity to stay a little longer. Kind regards Steve Bailey Deputy General Manager

"Third time of visiting!"

5
User 07/10/2017

Just returned home from a weeks visit to York, to say we had a great time is an understatement! My Mother is quite elderly and has mobility issues but all the staff and facilities were excellent, nothing was too much trouble even supplying us the use of a wheelchair. We love this hotel very much and hope to return next year! To all the fantastic staff thank you all very much indeed you have made our stay stress free!

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jeffrey H Thank you for taking the time to leave a review after your recent stay, it was a pleasure to have met all three of you and I am pleased to hear that you, your wife and your mother had an enjoyable time. Having a wheelchair in the hotel is just an added bonus that has served us and our guests well over the years and I am pleased this was helpful during your stay. We very much look forward to welcoming you back to the hotel again next year for another stress free enjoyable stay. Kind regards Steve Bailey Deputy General Manager

"Lovely rooms - terrible customer service, terrible maintenance "

1
L0nd0nMark, London, United Kingdom 07/10/2017

Very upset. We are here on some personal al business and to celebrate my partner and his birthday. This was arranged last minute and therefore was very expensive. Everything looked great when we arrived - the room was clean and comfortable. However on our second day (today), our toilet seat broke. It literally lifted away in my hands. Obviously these things happen, and so we reported it to reception as we left at midday. Upon returning at 5pm nothing had been done, and nobody had any record. By 5pm on a Saturday, they claimed there was nothing they can do, and they didn't have any rooms they could move us too. As a mobility impaired person booking an accessible room, it's important to have a working toilet seat. However, I am not one to make a fuss, and so we accepted their offer of a small treat (a bottle of wine) with dinner. Unfortunately, that meant house wine and a choice between red or white. And honestly? The wine was appalling. Normally I wouldn't want to complain about free wine - but this was already meant to be an apology. A £4 bottle of cheap plonk for the fact that we cannot use our bathroom for its purpose... starts to seem to us like we are being taken advantage of. I definitely should have pushed for a refund. The quality of the food was, In all honesty, pretty “meh”. It wasn't bad, but with undercooked lentils and bringing out potato when we ordered carrots (leading to our side dishes arriving just as we finished the food on our plates) - it just added to the “fawlty towers-esque” ambiance. Look, I'm sure that this hotel is fine when things are going right. They have a lot of high reviews. But when things go wrong, they come across as amateurish. And in this case it managed to sour a birthday weekend. Bitterly disappointed.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear L0nd0nMark I would like to thank you for leaving a review after your recent stay and I am sorry to hear you were left feeling upset. As you said when you arrived everything looked great and everything was working the fact that the toilet seat broke midway through your stay is unfortunate and as you said it is one of those things that can happen, I was happy to hear that you reported it to reception as often if a guest breaks something or discovers something that is broken they just don't tell us. Our maintenance team did have a look at the toilet seat and could not tighten the one side which had broken as this needs replacing unfortunately we do not have any of these parts in our stock and the various hardware stores in which the maintenance man visited did not have them either due to the rarity of this particular toilet. What is disappointing for me to hear is this was not handed over to the late duty manager so he was unaware of the situation and when you spoke with him in the evening it appeared as if nothing had been done when in fact it had. Better communication between the team would not have been able to resolve this particular issue but it would have meant that all staff would have been aware and could have informed you. I must add though that the toilet seat was and still is functioning, it has no cracks or chips in the seat or lid it just can not be fully tightened on one side, it is certainly not ideal being loose on one side but your comment of not being able to use your bathroom is misleading and exaggerated. The offer of a free bottle of wine it seems was not well received, perhaps a bit more wine pairing knowledge from our staff might have been able to recommend a more suitable wine with your meal but to hear that a gesture of good will has formed part of a complaint is difficult for me to accept. After speaking with the staff on duty, their statements and our time stamps show something a little different to what you have described regarding the side dishes in which you ordered but as I was not there I cannot contest this too much and can only offer my apologies that not all of your meal was to your liking. After looking over the other establishments in which you have given low ratings to you have referred to their staff as incompetent and rude so I suppose amateurish in the grand scheme of things is not too bad but nonetheless I will be sharing your comments with the staff here in the hope that we can learn from this and improve our communication and service. Kind regards Steve Bailey Deputy General Manager

"A superb hotel in a great location"

5
Terry L, Lymington, United Kingdom 03/10/2017

We just spent 3 nights at the Dean Court and enjoyed every minute. It is an old house but beautifully renovated and decorated. We had room 55 which was at the back but large and airy. York Minster is outside the front door and the city is walkable all through from the hotel. We have to say that the hotel staff are probably the best, most obliging and most helpful of any hotel we have ever been in. They are just so friendly and polite. Restaurant, reception, porters, concierge ..all superb. Breakfast is as good as you can make it, but I would have liked some grapefruit segments as I am not a fan of mixed fruit. Jean, however, loved it. We had dinner on the Saturday night from the table d'hote and the scampi and bangers and mash were great. We were given a table that looked out of the corner window on to the front of the Minster. Magnificent. Our friends have stayed there spone 3 or 4 times now and we can see why they love it. The road train to the railway museum stops outside and Jorvik is about 10 minutes stroll away through the Shambles. What a magnificent city and the hotel matches it in all ways, even to the wonderful two-person lift. Cosy. Only place to stay anytime in York.Terry and Jean Langford. Milford on Sea, Hampshire.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Terry and Jean, Thank you for such a wonderful glowing review. I am so pleased that you loved all aspects of your stay, we are actually 3 "old houses" converted seamlessly into a 37 bed roomed hotel. I particularly like your comments about my fantastic team, it must be their great boss !! We used to offer half a grapefruit and segments but we had little take up, I will review. Thank you for your recommendation and lets hope we see you again very soon. Kind regards Simon Murphy General Manager

"Excellent location, wonderful place to stay"

5
ravensoak, Katoomba, Australia 23/09/2017

Excellent location with the Minster just outside the door and the centre of town and the Shambles not far away. Parking is off-site but the valet service is excellent. The room was comfortable and clean, the bathroom modern and lovely. There was even a little cat that came to visit across the rooftops (not part of the hotel package but a delight none the less); free wi-fi, free cat! All the staff were very friendly and helpful, especially Frank Caulfield. Breakfast was generous and delicious with great views. All round it is an excellent place. Our only small gripe is the size of the elevator. It's tiny (but understandably so due to the heritage buildings it is part of). It wasn't an issue, just something to be aware of.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Ravensoak, Thank you for a lovely review, we do have the best located hotel in the City- next to the Minster and on our door step all of York's major attractions. The cat belongs to a neighbouring house and seems to have a wander at night time, you either love it or not! Frank is a super star and actually leads the way out of compliments received from Best Western guests feedback, he is number 1 out of 270 hotels !! We do have two lifts in the hotel and due to our Grade 2 listed building status the smaller lift services 10 rooms in total, thats as big as we were allowed, it is cosy ! Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Fantastic"

5
Paul G, Carlisle, United Kingdom 23/09/2017

We have stayed in many hotels and the experience in this hotel is probably the best service we have ever come across. The staff in the hotel are so friendly and can't do enough for you. From the moment you pull up outside they meet you at the car, escort you to you room after checking in and explain everything you need to know. They really go the extra mile and nothing is too much trouble for them. The restaurant serves a wide choice of excellent quality food. The bar staff continue with the exceptional service level that makes the overall experience outstanding. The rooms are very comfortable and clean, however if you are a light sleeper ask for a room at the back of the hotel away from the front street.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Paul G, WOW, what a fantastic review, I am so pleased that we were able to provide the best hotel service you have experienced. I do have a great team here (must be the leader) who love offering the best service they can and as you have experienced nothing is too much trouble for them. Rooms can be nosier at the front than those at the back of the hotel, due to external street noise, we are in the middle of a vibrant lively City, however every guest is individual and every guest has a different expectation of what to expect and receive. Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"midweek break"

5
George V, Colwyn Bay, United Kingdom 22/09/2017

We stayed here on a short midweek break. Wonderful hotel right next to York minster. The staff were very helpful, the twin room was excellent and the location meant we were just a short walk from all the attraction's York has to offer, we had a great time and would stay here again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear George V, Thank you for your lovely review, I am so pleased that you liked all aspects of your stay and loved our fantastic location. Lets hope we see you again soon when visiting our great City again. Kind regards Simon Murphy General Manager

"Great location, good hotel "

5
Fiona S, Melbourne, Australia 22/09/2017

We spent three nights at the Dean Court hotel, and really enjoyed the experience. The staff in reception, the restaurant and the housekeeping team were all friendly and helpful. Our room- 30 on the third floor- was a good size, and not noisy. Breakfast was the best on the trip so far, and had plenty of choice. Would come back here again!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Fiona S, Thank you for such a glowing review of your recent stay, I am so pleased that you liked room 30, it is a good size room and is as you stated is one of the quieter rooms, still having a nice view of the gardens of our neighbours. I am blessed with great friendly staff who genuinely offer fantastic friendly professional service. Thanks for the recommendation and lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Perfectly located Historic Hotel in York"

5
Paul R, Nottingham, United Kingdom 22/09/2017

The location for this traditional English Hotel right next to the front of the famous Minster in the heart of historic York could not be better. The atmosphere in the hotel was relaxed and friendly, generated mainly by the excellent staff throughout. Our room was very well decorated, well appointed and spotlessly clean. We enjoyed our stay immensely.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Paul R, Thank you for your wonderful review, excellent staff, great location, room was well decorated and spotlessly clean, what more do you need? Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Fantastic hotel in a beautiful city"

4
Janet D, melbourne,aus 19/09/2017

The hotel is an easy 10 min walk from train station and right opposite York Minster. We were given a room upgrade on arrival which was lovely. Staff were always smiling and extremely helpful, they went over and above, nothing was too much trouble. The room was spacious and clean with a lovely big bathroom. There was a fridge and safe in the room, free water, tea coffee and biscuits were a nice touch. our room looked over the park opposite. I would have given it 5 stars however our room had no air conditioning so it got quite warm in there, they supplied a fan but I don't think that would cut it in the summer. We had to lift window right up to cool the room down which meant we then had to listen to the noise outside. Other than that we absolutely loved this hotel and the beautiful city of York

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Janet D, Thank you for your lovely review following your stay in our "fantastic" hotel. I am so pleased that you found all my team to be always smiling, and extremely helpful. We do not advertise air conditioning as we do not have a permanent system, we do have several portable units, we would love air conditioning but due to our Grade 2 listed building status and in a conservation area, - not a chance that the local planners would allow it- we have tried many times. I trust you had a enjoyable visit to the rest of the UK and hope one day that you may return to the hotel when once again visiting our beautiful city. Kind regards Simon Murphy General Manager

"Great location, brilliant staff"

5
Beth B, London, United Kingdom 17/09/2017

We stayed at Dean Court for the weekend. The standard double was comfortable and quite small. The size of the room did not spoil our stay as the room was lovely and hotel staff couldn't have been more helpful. We took our car, and although the hotel do not have onsite parking the staff were able to move our car to a secure car park without any difficulties. The location of the hotel was perfect, our view while eating breakfast was York Minster and we were just a stone throw away from shops, pubs and restaurants. When we visit a York again we will be coming back to Dean Court!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Beth B, Thank you for such a wonderful review, I am so glad that you thought your room lovely, and you found my staff to be "brilliant" (i do) - must come from their great leader !!! We do have the most fantastic location with York Minster as our next door neighbour, and all of York's other attractions, minutes from our front door. Lets hope we see you again soon when revising our great City. Kind regards Simon Murphy General Manager

"Best hotel in york"

5
jamie7840, Cockermouth, United Kingdom 17/09/2017

We've just returned from 3 days in York. We were actually booked in at another hotel in the city but checked out after one night because it was so bad. We went to dean court and explained our situation, we were there on our 1st wedding anniversary and the staff couldn't have done any more if they had tried. They upgraded us to possibly the best room available in York. They valet parked our car and took our bags up to our room. When we checked in they had left us a card and box of sweets in our room. Nothing was too much trouble and the hotel is immaculate. We had supper in the restaurant and it was extremely nice. As was breakfast in the morning. We will now stop here every time we come to York. Thanks very much

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jamie7840, Thank you for your fantastic review, I am so pleased to read that you thoroughly enjoyed your 1st wedding anniversary with us, the other hotels loss and our gain !!! Lets hope we see you again soon or indeed for your 2nd anniversary, (cotton by the way) Kind regards Simon Murphy General Manager

"Lovely quality, central hotel in York"

5
Paulsmithcasty, Malaga, Spain 12/09/2017

Hotel is very close to minster situated in historic period premises which are visually very attractive. In short the hotel looks fab from the outside and looks the perfect place to stay in York. However when we walked into reception our initial rereaction and impressions were not good. I couldnt help but visualise Ikea when looking at reception and the 'bar' looked a little tacky ?! However these intial concerns were immediately blown out fo thewater ! Staff are wonderful throughout the hotel and focused on making ur Visit/stay special. Dining room is, in my opinion, more sensitive to the style and fabric of the building- yes it is at modern end of spectrum but it works very well here. The food is just wonderful. Bedrooms offer a choice of classic or deluxe rooms and both styles are pleasing on the eye and and are very comfortable and well appointed rooms. All ensuite with reasonable sized bathrooms. Larkong xan be a problem in area vit gotel offers a valet parking service- at a price of course- but parking is very expensive in york for everyone ! So after a wow factor externally and a bit of a shock at reception, we had a memorable and enjoyable stay at hotel.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Paulsmithcasty Thank you for your five star review, it is pleasing to hear that you had an enjoyable stay with us and that the staff were wonderful with a focus on making your visit a special occasion. Our chef and his team will also be happy to hear your comments regarding our wonderful food. We hope to be able to offer another memorable stay in the future. Kind regards Steve Bailey Deputy General Manager

"Just falls short"

3
marcsum, Horsham, United Kingdom 11/09/2017

This is a centrally located hotel which is great for the major attractions in York. For those arriving by car be warned that there is an £18 per night valet parking charge which is almost mandatory in that nearby parking is severely limited. The check in staff were first class and made us feel very welcome and the staff, throughout, were courteous and helpful. We had reserved two double rooms which were identically priced but while one was quite spacious the other was small and cramped. The more spacious room, however, was at the front of the hotel and one had to decide between a cool room with the windows open and more than normal amounts of noise or a room that was way too hot. There was a portable fan in the room but this was quite loud so not really a suitable solution. When will hotels learn that if they provide shampoo and soap in bottles using a plunger they need to be easy to access and not so close to walls as to make getting the liquid a real chore? Mixed feelings really. Like the curate's egg this hotel was good in parts. Not helped at the end by a bill that showed two nights parking for two cars rather than the one we had. Luckily we spotted that but underlines the importance of checking that final bill.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear marcsum Thank you for writing a review after your recent stay, I am sorry to hear on this occasion we fell short of your expectations. There is a parking charge for our hotel as with most city centre hotels in York and other cities although I would doubt that any others offer the value that we do, our guests can bring their car long before check in and leave it with us long after check out at no extra cost and many of our guests appreciate the added value and convenience this brings although if you are unaware of the charges beforehand then I can see that this would be a surprise. I was able to identify the two rooms in which you booked with us and can see that as you rightly said one room was bigger than the other and yet you paid the same price for both rooms, the room types in which were booked (cosy double) were the smaller of the two rooms but we gave a free of charge upgrade on one of them due to availability I am only sorry we could not do this for both rooms. There can be external noise with some of our front facing rooms again due to the location and I am sorry if this disturbed you. The incorrect billing of two cars that were charged rather than just one. I have spoken with the staff and can find no reason as to why this was, it was an error on our part and one I sincerely apologise for. Your advice on checking bills is sound advice and something I would recommend in all establishments as human error can occur from time to time. Despite some negative issues I am pleased to hear you mention the staff in such high regard and I do hope that we have the opportunity to turn your 3 star rating into a five star review in the future. Kind regards Steve Bailey Deputy General Manager

"Birthday Weekend"

5
sandrawilks70, Lincoln, United Kingdom 10/09/2017

Having been to York on numerous occasions including 5 star on arrival this is by far the nicest hotel that we have had. We came for our daughters 13 birthday which only happens once but we definitely picked the right place to stay. If I was going to be picky I had a minor snagging list with the bath room but its not worth mentioning further after the expert and friendly customer service we encountered during our stay. The staff show a real attention to detail that was effortless and not contrived. They also showed respect for each other while keeping the atmosphere light but still professional it great to see people happy in their work (for a change). Usually when I leave a hotel I can't wait to get back to my own house but was really sorry to leave Dean Court and wished we could stay longer. My daughter also left some jewellery behind, the hotel rang to let us know and posted the item out to us as we were almost home by that point. Can't wait to stay again. I have been in customer service for 20+ years and this was 2nd to none.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear sandrawilks70 Thank you for your kind words, there is no better compliment I can read than when our guests mention our staff in such a positive light, I know just how important it is to deliver the highest level of customer service and I believe here we deliver this fantastically but it is only through the testimony of our guests that other people will take note so thank you so much for your observations and kind words, as somebody who works in a similar environment it is additionally comforting to read your comments. Coincidentally it was myself on the phone to you after you had checked out and hopefully by the time read the reply your daughter will be reunited with her jewellery. We look forward to welcoming you and your family back in the future. Kind regards Steve Bailey Deputy General Manager

"One night "

5
User 10/09/2017

We are regular visitors to York but have never stayed at this hotel before. We will DEFINITELY return!! Very welcoming staff, quick and easy check in, lovely spacious bedroom. Wonderfully comfortable bed for a great nights sleep. Overall this is a fantastic hotel in a fantastic location. Keep up the great work Dean Court

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear RobbieW1978 Thank you for your five star review. As a regular visitor to York it is great to hear that you have come across our hotel and would look to return, If you call the hotel directly and mention the dates of this previous stay then we will try our utmost to allocate the same room if you wish, alternatively if you want some first hand knowledge of the other bedroom types available our staff are on hand to answer any questions. We look forward to welcoming you back again in the future. Kind regards Steve Bailey Deputy General Manager

"Don't look anywhere else for your stay in York"

5
LoveTravel0908, Milton Keynes, United Kingdom 10/09/2017

Excellent location with York Minster being your next door neighbour, very helpful and friendly staff, valet parking which is very convenient and takes the hassle out of parking. All tourist attractions are within walkable distance. Cannot ask for more.. However my only request and suggestion will be to work on the Vegetarian options for Breakfast menu. All the vegetarian options served in a typical English breakfast was mimicking meat like a vegetarian sausage and bacon which most vegetarians don't enjoy.. personally we definitely didn't :( Could you also please look into introducing something like an Omelette with a selection of vegetables which is very popular internationally wherever you travel, perhaps a selection of croissants and pastries etc to keep the selection more wider than what you currently offer. Pancakes may be.. Basically it will be good to have the traditional English breakfast and a few other things as mentioned above... something to consider ??

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear LoveTravel0908 Thank you for reviewing your recent stay at the Dean Court Hotel. I am pleased to hear that you had an enjoyable stay with us and your review title " don't look anywhere else for your stay in York" is very complimentary of our hotel. I appreciate your suggestions regarding our vegetarian options for breakfast, we do offer pastries, pan au chocolat, fruits, cereals and yogurts as well as the vegetarian bacon and sausages but if these meat substitutes are not too popular then we shall certainly discuss introducing a wider vegetarian range. Our chefs will whenever asked and wherever possible provide our guests with items not listed on our menu such as omelettes but if these were included on the menus initially then perhaps more guests would know that these are available. I will pass on your comments to our head chef and in the meantime thank you again for your kind review. Kind regards Steve Bailey Deputy General Manager

"Amazing Customer Service!"

5
User 07/09/2017

The one thing that really stuck out for me was the amazing customer service we received from all staff members. We were coming up from London to go to York races. We called the day before to see if it was OK to leave our bags and if there was a toilet we could get changed into. When we arrived to York we walked the short walk to the hotel. We went to reception and were told that they remembered our conversation and that they had tried to get one of our rooms ready. They checked us all in and had one of the rooms ready for us to get ready in. The rooms were lovely. The bed was really good too. I stayed in a room next to the lift but there was no noise at all from it. My room was facing the back into a little paved area where there was some air conditioning units. They were a little noisy but once the window was shut you couldn't hear anything. Checking out was easy. I will definitely stay here again the next time I'm in York.

"Good Position"

4
JoanneQ163, Shelly Beach, Australia 06/09/2017

This hotel is in a great location,easy walk to shops & hop on hop off bus .also close to coffee shops and restaurants.Room was clean ,bed was good although I thought the room was just about ready for a redo .We found staff very good ,excellent breakfast.

"Best location "

5
Gillian W, Westlake Village, California 04/09/2017

Had a lovely stay here, the staff very pleasant and helpful. Our room was super , large room with very nice , roomy bathroom and view of the cathedral. We were extremely pleased with our stay here , enjoyed the breakfast. As an aside there was no A/C but did not need as weather cooler but would be a problem in warm weather. Some parts of the hotel are still in renovation. Would stay again and recommend the hotel

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Gillian W, Thank you for you great review, I am so pleased that you loved all aspects of your stay, your recommendation and that you would stay again. As the hotel is a Grade 2 listed building we are not allowed to air conditioning as we are not allowed any exterior holes-(to vent the air), however we have several portable units as we know our American friends love their A/C especially from Sunny California. I trust you had a great stay in the UK and a safe trip home, and lets hope we see you again when visiting these shores. Kind regards Simon Murphy General Manager

"One night stay"

5
122david77, Kingston-upon-Hull, United Kingdom 24/08/2017

Late booking got us a very nice double room on the third floor over looking the minster, if you put your head out the window. The room had everything we wanted including a nice modern looking bathroom. The shower was ok and the tv had all the freeview channels.A fan was the only air con but it was enough on our stay. Staff at reception were top notch and made us feel welcome. We only had a coffee and an over done tea cake in the light bite cafe and no other meals.We were pleased with the hotel and would stay again and try its restaurant.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear 122david77, Thank you for a lovely 5 out of 5 review, I am so pleased we were able to accommodate you at the last minute and you enjoyed your stay, sorry the tea cake was over done. Glad you will stay again and try our restaurant- table 9! See you soon. Kind regards Simon Murphy General Manager

"Truly Exceptional Staff"

5
Matt72, Cheshire 23/08/2017

Stopping over for a weekend I must say how exceptional the staff are at the Dean Court, they're attentive, helpful, extremely pleasant and cant do enough for you while stopping with them. The hotel is in a perfect location for York Minster/Shambles, valet off-site parking at £18/24hrs was great, rooms have been recently been refurbished to an outstanding standard, all in all a gorgeous place to stay.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Matt72, Thank you for such a wonderful glowing review, I am so pleased that you thought my team to be "exceptional" I do! and my newly refurbished rooms to be outstanding. Not like the last reviewer! Lets hope we see you again soon. Kind regards Simon Murphy General Manager

"Needs improvement "

3
effieQueens_NewYork, Queens, New York 20/08/2017

Expected more given the reviews. While it is very well located, the rooms leave a lot to be desired. Our room (62) we were told was refurbished. I can only imagine what it might have looked like before. End tables on either side of bed are worn. Carpeting very unattractive. Given the size of the rooms (relatively small) there should have been smaller furniture. Pillow does not smell good. Heavy covering and no sheet option only despite the fact that room is relatively warm and there is no air conditioning.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear effieQueens_NewYork, Thank you for your feedback, I am saddened to read that you felt we need to improve, I suppose every one has a different expectation and ultimately what they want out of a stay! However as you quite rightly point out other reviews would contradict your comments- especially about our newly refurbished rooms. I am a little bemused how you can comment on other rooms when you only stayed in 1! Sheet only options are available 24 hours per day, did you ask? I trust you had an enjoyable vacation in the rest of the UK and as safe journey home and lets hope we may see you again when next visiting our great City. Kind regards Simon Murphy General Manager

"Fantastic location, Will definitely be back!"

5
Womble2008, Canterbury, United Kingdom 17/08/2017

Amazing hotel, met by welcoming staff, we had our luggage taken up to our room. It was a family room which had a separate room for the kids! Great bathroom, a mini fridge and great supply of biscuits! The breakfast was lovely and you got a view of the Minster while eating. We had a great stay at this hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Womle2008, Thank you for such a wonderful review, I am so pleased that you and your family thought our hotel amazing, and you all had a great breakfast whilst looking over to the Minster. Lets hope as you said we see you again soon? Kind regards Simon Murphy General Manager

"Charming hotel in great location "

5
Hillite7, Broken Hill, Australia 16/08/2017

The Dean court hotel offers a great location, due to availability we were in a cosy room which obviously was small, however given that we were out seeing sights and it was only a two night stay we did not feel impacted. The room had all the comforts we expected and a nice updated bathroom. The Staff were outstanding and nothing would be a problem, as it was a smaller room the porter was most concerned that we use the fan or request a cooler if we felt uncomfortable. We did not need to. The bar and restaurant down stairs were good doing a great breakfast and offering a good menu. After a day of exploring York all attractions are within comfortable walking distance it was wonderful to sit in the bar looking across at the Minster and downing a pimms. This hotel offers off site valet parking at a cost.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Hillite7, Thank you for such a glowing review, I am so glad you liked your stay and my staff were outstanding ( they must have a good leader) !! I trust you had an enjoyable visit to the UK and a safe journey home and lets hope we see you again when visitng these shores. Kind regards Simon Murphy General Manager

"Always good "

5
Rebecca L, Derby, United Kingdom 15/08/2017

Second stay at the dean court. I seriously would not stay anywhere else in York. The location is perfect as it's just outside the minster. The staff are friendly. There is valet parking and they allow u to keep the car there until u leave so although we stayed one night we arrived at 10am and left the following afternoon. You can also leave ur luggage there too. My only complaint was my poached egg tasted of vinegar but I told them and they where willing to rectify. It was my choice not to have another one. Yes it is a noisy place at night but! There are double glazed windows that would help. Can't wait to return to enchanting York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Rebecca L, Thank you for such a wonderful review, I am so pleased that you both loved your stay and you would not stay any where else when visiting York. Glad you liked our valet parking service. See you again soon for your third visit. Kind regards Simon Murphy General Manager

"Excellent Location, helpful front desk"

4
janeyd, Bozeman MT 14/08/2017

The many positives about this place are the location (can't get closer to the Minster) and very helpful front desk staff. The remodelled rooms are lovely. Ours looked right out on the Minster and a pub. (which did make it a little noisy) The 4 star is because we were travelling as a group and the other room had not been refurbished, and was less than expected, especially for the price. Be sure to ask which room when you make reservations. Our room was also quite hot. However, very comfortable beds, large room. Love the basket with locally made jams- nice tough.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Janeyd, Thank you for your recent review, I am pleased to read that you enjoyed your stay but your friends rooms was not as expected. From you TripAdvisor code name i cannot tell which rooms were allocated, to you and your friends. Glad you liked our home made jams (so i know your room was at least a deluxe room- which we have 6 off) our comfy beds and my helpful friendly staff. Lets hope we see you again soon? Kind regards Simon Murphy General Manager

"Fabulous Stay"

5
Gary M, Burnley, United Kingdom 12/08/2017

Stayed in room 17 (one of the suites) for one night on our wedding anniversary.The room is stunning. Facilities in the room are second to none. View of the Minster wonderful. The bed is just enormous with quality bedding. A fabulous night's sleep! Breakfast was equally impressive - vegetarian breakfast and kedgeree - delicious. All the staff were so helpful and could not do enough for us. Surprise gifts left in the room on our arrival - thank you so much to all the Dean Court team. A perfect stay!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Gary M, Thank you for such a glowing review, I am so pleased you liked room 17 it is a beautiful room and has the most amazing view of York Minster, the bed is a super king size! Glad we helped in making your wedding anniversary so special (you old romantic) and lets hope we see you again soon, dont leave it another year ! Kind regards Simon Murphy General Manager

"Excellent location and service"

4
Yoel B, Shoam 10/08/2017

Stayed for 4 nights with family (parents and 3 girls) We had a double and and family (5) room for the girls Our rooms (both the double and the family) were very spacious and clean. It was particularly good for the girls who had plenty of space in their family room Location is top notch: Right by the Minster! What a view!!! Breakfast was good but could have been better if offering fresh vegetables, salads and cheese at the buffet (consists mainly of pastries, cereals and juices) beside the cooked meal All in all, we were very satisfied and recommend

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Yoel B, Thank you for your review following your 4 night stay with your family, I am very pleased to read that you loved your allocated rooms, our fantastic location and breakfast was good. In 30 years of been a hotel manager I have never served vegetables or salads at breakfast, it may be a cultural thing, just to point out to any readers of this review, we do have Yorkshire Ham, local cheeses, fresh fruits, dried fruits, mixed fresh fruit salad, figs soaked in early grey, homemade yogurts as well as the other items described in Mr Bs review. Thank you for your recommendation and we hope to see you again when revisiting York. Kind regards Simon Murphy General Manager

"Over-priced to the point of cheeky!"

3
Dannylovespebs, London 07/08/2017

Great location next to York Minster. Lovely, friendly, energetic staff who can't do enough to help. BUT... Paid £340 for one night (without breakfast) for two pokey rooms, one really horribly dark and dingy. Extractor fan not working in one, shower hard to operate in the other. Barely room for the bed in both. Upstairs landings and corridors look tired and in need of a face-lift. Cooked breakfast very lacklustre - poached egg overcooked and plonked on plate, toast from bog-standard sliced white loaf (ditto), mushrooms that might or might not have come out of a tin. Really? For £170 a night?

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Dannylovespebs, Thank you for your recent review, I am sorry that you felt your rooms were over priced, assume you knew the price when you booked and went on line to "look" at what you were paying for? Once again i can now only apologise if you felt chef had "plonked" your poached egg on your plate- I can only assure my chefs place items on a plate-not plonk ! Mushrooms are freshly delivered "fresh" daily and are certainly not tinned. On a brighter note I am pleased to read that you found my team friendly and energetic and of course the location unbeatable. Lets hope we see you again, if so please contact me directly and i will assist with your room allocation. Kind regards Simon Murphy General Manager

"Excellent Hotel - Brilliant Location"

5
ipstokes, Herts 07/08/2017

After a number of visits to York and staying in various hotels I finally found the Dean Court, I have now stayed there on 4 occasions. The staff are warm and friendly and have always made me feel welcome. The rooms are comfortable and if you are staying in one of the rooms at the front of the hotel the view of the Minster is second to none. Parking in York is at a premium, but if you stay at the Dean Court they provide you with a parking service, When you arrive they will take your vehicle and park it safely. When you need it again give them 5-10 minutes notice and they bring your vehicle to the front of the hotel.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Ipstokes, Thank you for such a wonderful glowing review, I am so pleased that you thought our hotel to be excellent with warm and friendly staff, 26 of our rooms overlook the front- Minster ! As you quite rightly state car parking is a challenge in York and expensive, hence as we have the best location in York- the down side is their is no long stay car parking near the hotel, so we offer a valet car parking service (as you correctly describe). Lets hope we see you again soon when revisiting our great City. Kind regards Simon Murphy General Manager

"Great location. Even better staff"

4
john s, Austin, Texas 07/08/2017

First the "down side." Avoid room 10....small cramped and hot. Staff brought us a small portable air conditioner. We upgraded to a better room the next am ....night and day difference! First class and friendly staff from the minute we got to the curb to when we left. Hotel is directly across from the Minster in the heart of the old city. Breakfast was excellent.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear John S, Thank you for your review, I am sorry you did not like room 10, one of our small cosy doubles, yes sadly we do not have air conditioning in any of our bedrooms- Grade 2 listed building restriction. Hence why we have bought portable air con units for guests that request them, usually our American friends who are used to air con in their homes. I am glad you liked your second room and that you found all my team to be friendly and you loved our English breakfasts. I trust you had enjoyed the rest of your stay in the UK and had a safe journey home back to Texas? Lets hope we see you again when back in England. Kind regards Simon Murphy General Manager

"Excellent friendly hotel"

5
lelogthecat, Pembrokeshire, Wales 06/08/2017

We stayed here for a short break to celebrate my elderly aunt's birthday. I expected an impersonal, clinical hotel which we had chosen mostly for its location, but it was really lovely, the staff were wonderful, kind and thoughtful. We didn't eat evening meals here but the breakfasts were very good. We will be back!

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lelogthecat, Thank you for your excellent review following your break with your Aunt. I am so glad you found my staff to be wonderful, and kind- they do try! and you loked our breakfasts. Lets hope we see you both again soon? Kind regards Simon Murphy General Manager

"Well looked after"

5
B G, Cambridgeshire, United Kingdom 02/08/2017

This was an excellent base for a visit with 3 generations to York. Staff friendly and helpful. Great that we could store bags on arrival and after checking out to allow more exploring. Breakfast selection good. Would certainly return.

"Great hotel! Excellent location! May 2017"

5
Tammy r, Texas 01/08/2017

Traveled from Texas to York in May 2017 and could not have been more pleased with this hotel! The location is excellent being right across the street from York Minster and only a short, walking distance from the train station. My son is in the military in the UK and It was my son and daughter-in-law's wedding anniversary and they are expecting their first baby so I wanted it to be a special trip. I contacted the hotel, explained the occasion, and asked if they could reserve them one of the rooms across from York Minster. They were so accommodating and their room was beautiful and they added a box of chocolates (made right there in York) for them to enjoy. Our room was also very nice and quite large with wonderful bedding. We included the breakfast option for our pricing and I must say it was delicious! There was a large array of items available on the buffet in addition to ordering a full English breakfast from the menu. Well worth the money. My husband I would like to visit York again and plan to stay at the Dean Court Hotel. I highly recommend this hotel and feel confident that you will enjoy your stay there.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Tammy r Thank you for taking the time to review your visit to the Dean Court Hotel, it is fantastic to read that you had such an enjoyable stay with us. It is also pleasing to hear that your son and daughter-in-law enjoyed their time during their special occasion and enjoyed the extra touches we try and put in place. Please pass on our best wishes to them for the arrival of the baby and indeed congratulations to all the family. We look forward to welcoming you back to the hotel in the future and please contact the hotel directly to ensure that your next visit is as enjoyable as your previous visit. Kind regards Steve Bailey Deputy General Manager

"Nice hotel for a break"

4
Jessielyse, New York City, New York 31/07/2017

My husband and I stayed here in June. Our room was in the smaller of the two buildings that are joined together to make one hotel. I heard that they were updating some sections of the hotel. The lobby area was very nice looking, as was the bar and restaurant section. Our room was nice, but wasn't updated (yet?). The people at the front desk always greeted us when we passed them on our way in or out - they seemed very friendly and helpful. Our room was small and simple, which was fine for our needs for a few evenings. It was a bit warm at night, but they provided a fan (no air conditioning was available) which helped a bit. My only issues with the hotel would be: our room was decorated fairly well, but our wall paper was peeling off in some areas. It could use a bit of updating or at least fixing. And, the glass door on the tub/shower was not sealed properly at the bottom (the seal came off quite easily) which meant we had a small lake on the floor when we took a shower. We kept an extra towel down to stop it from flooding. Overall the hotel was very nice and I would recommend it to someone who, like us, just needed a nice place to lay their head in between site seeing.

DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Jessielyse Thank you for taking the time to review your recent stay at our hotel, I am pleased to hear you had an enjoyable stay with us and would recommend our hotel to others. I do appreciate your feedback and this will allow us to attend to the seal on the glass door straight away. Hopefully if you do return to us we will be even further on with our refurbishment plans and of course our friendly and helpful staff will be on hand should you require anything at all. Kind regards Steve Bailey Deputy General Manager

"Location! Service!"

5
Hounka, Patterson, Louisiana 30/07/2017

This was our first hotel stop after leaving St.Andrews, Scotland and the location of this hotel in York is excellent. Right across the street from the Minster and at the head of several streets leading into the interior of York. A short walk in any direction gave easy access to the York attractions. Food & service in the hotel restaurant was very good.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Hounka, Thank you for you lovely review following your English trip! I am so pleased that you loved our location, food and service. Lets hope we see you again when next visiting our fab City? Kind regards Simon Murphy General Manager

"Nothing is too much trouble"

5
Lesley W, Shropshire, United Kingdom 27/07/2017

Very close to York Minster, in fact our room overlooked it. Central York, easy to get anywhere, valet parking service which is a luxury in a city where parking is limited (park & ride available) The thing that makes this hotel is the friendly helpful staff. There are plenty of staff available and nothing is too much trouble. Lovely and varied breakfast, and we had a great lunch too. The bar staff went out of their way to produce the cocktails we fancied before heading out into the city for the evening. Will definitely stay here again

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Lesley W, Thanks for such a lovely review, I am so pleased that you enjoyed your stay and you found my team so helpful and friendly. Our private car park- valet service is a real bonus to the hotel (though very expensive for the business to run) but so good that we can offer car parking in an area so close the Minster - which has none ! Glad you liked our cocktails, lets hope you do not leave it too long before you come back to try some more flavours ? Kind regards Simon Murphy General Manager

"Wonderful, genuine service. Could not fault it."

5
mooremob, Kent UK 26/07/2017

Stayed for 2 nights on a city break with my husband. We walked from the station as it is only a 7 minute walk, actually it is just a short walk from everything! From the moment we arrived at the front door we were given such incredible, friendly and professional service we felt so relaxed and comfortable. We were a little early for check-in but rather than make us wait the Receptionist called housekeeping to check if our room was ready and then personally escorted us to our room pointing out features etc on the way. Our room, No 27 was stunning. Spacious, beautifully decorated and spotlessly clean. Everything you would expect from a deluxe room was there and then extra little touches like a gift of local jam just lifted it to super status. 'Things' are very nice and there was no scrimping but, for us, what made our stay so good was the friendly staff. Every single person greeted us as we met, checked we had everything we needed and simply took the time to care, and it was genuine, not a prepackaged Customer Service training manual response.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear mooremob, Wow what a "wonderful" review, I am so pleased that you loved room 27, it is one of my newly refurbished rooms and all it has to offer, and that my team made it extra special, they are all a real credit to the hotel and I thank them daily, ( well may be not all of them everyday) ! I am very fortunate to work in a business that has the best location in town,with 23 of my bedrooms and all our public areas all having great views of the iconic York Minster and the surrounding streets. Lets hope we see you again when next visiting York? Kind regards Simon Murphy General Manager

"Good Hotel next to the Minster. "

5
Robert3856, Surrey, United Kingdom 26/07/2017

I stayed at the Dean Court Hotel for a few days. The hotel is right opposite the Minster. The staff were mostly friendly and helpful. The food in the bar was delicious, I cannot say anything about the food in the restaurant as I mainly ate in the bar. One thing I really liked was that they had Classic FM on the television. The Hotel also offers a free gift of fruit pastilles and jelly babies which I thought was a nice little touch. I had room 52 the lift up to the room was so small that only two people could fit in it. Also the door does not open automatically, you have to push it. There was another lift (a proper lift) up to some of the other rooms, but you cannot get through from that lift to your room. I will definitely be staying here again if I am in York.

DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Robert3856, Thank you fo