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Burn Hall Hotel, Sure Hotel Collection by Best Western, York

Tollerton Road, YO61 1JB, York, Great Britain - See on a map
Burn Hall Hotel, Sure Hotel Collection by Best Western - burn hall hotel grounds and hotel The Burn Hall Hotel, Sure Hotel Collection by Best Western is ideally located in the center of York. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

If you're looking for a place to stay near York, you can't do better than the Burn Hall Hotel, Sure Hotel Collection by Best Western – a Victorian manor house hotel that's packed full of personality and countryside character. This comfortable and luxurious accommodation can be your home from home as you explore all that this beautiful part of the Yorkshire Dales has to offer. Our standards of hospitality are only matched by our dedication to excellent customer service - making this lovely hotel near York as inviting as its stunning setting. Nestled in the heart of North Yorkshire, Burn Hall Hotel, Sure Hotel Collection by Best Western offers the best of both worlds. It's secluded enough to offer tranquility and relaxation yet close enough to the county's must-visit towns, villages and cities – giving you easy access to the shops, cultural hot spots and tourist sites that keep people coming back for more every year. A few miles to the north of the Burn Hall Hotel, Sure Hotel Collection by Best Western, you find the sweeping grandeur of the North York Moors National Park – the ideal destination to get away from it all in fresh air and gorgeous scenery. An equal distance to the south, you'll find the historic city of York – the original capital of the North. With its ancient walls and stunning cathedral, crisscrossing old streets and unexpected boutique shopping discoveries, a visit to York is an absolute must during your stay. A little further south-west is Leeds. As well as offering plenty of opportunity for retail therapy, you can also enjoy test cricket at Headingley, along with all the other entertainment advantages of this modern, revitalized city. If you're looking for a conference venue hotel near York that offers peace and quiet, yet is very easy to get to, the Burn Hall Hotel, Sure Hotel Collection by Best Western fits the bill perfectly. We have eight well-appointed rooms that can host events large or small. These flexible suites also make an ideal venue for a wedding celebration too.

Sure Hotel Collection

Burn Hall Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 2652 guest reviews
NOTE ISSUED
Excellent
991
Very Good
936
Average
434
Poor
184
Terrible
109
REFER TO NOTICE
Business Business
111
Couples Couples
1632
Family Family
308
Friends getaway Friends getaway
255
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Be careful who you book with !!"

3
Ibizababe123, Bristol, United Kingdom 18/09/2020

I am disappointed as I booked thru Best Western and thought I had a good deal but had I booked with Group On or directly with the Burn Hall Hotel, I would have had a far better deal. 2 nights Bed & Breakfast, Cream Teas, Bottles of wine, glasses of Prosecco, Birds of Prey experience all for £79....... yes I paid much more than that and received far less. Should have done my homework....... make sure you do! The hotel is attractive from the outside but quite ordinary in all other respects. Rooms are small. Breakfast was a carvery type experience, queuing and the same breakfast every day. There may have been cereal but that wasn't offered. Prebooked evening meal , not sure why we had to do this and served moments after I sat down, even before the wine arrived. I was on holiday. I wanted to be spoiled and enjoy the experience. All too rushed. We queued at the bar for drinks - no waiter service as promised. And sadly no warm welcome on arrival and I don't think I saw any smiles from the staff. Not all Best Western Hotels are like this. Real Pity. I won't return.

"loverly memories"

5
User 18/09/2020

the best hotel we have stayed in .the food was well priced and delicious,the sea bass was superb.thesecond evening i had fish and chips.i had the biggest piece of cod ever.it was cooked to perfection.we will definately return.

"BEWARE"

1
User 17/09/2020

BEWARE....... whilst the rooms advertised look completely acceptable, the reality is something that would be better suited for a stag party done on a shoestring. I've seen comments on here that the decor is tired and worn etc but this does not do it justice nor fully explain the musty smell that eminates throughout a depressive room that you just feel will make you ill by staying there. We pre-paid for 2 nights but stayed for a total of about an hour whilst our phones charged before turning around and going home. The list of issues was so great that it literally seemed futile to begin to raise them. Nevertheless we explained that the room did not reach a standard we were willing to accept. When pushed, I gave one example of the mattress being over 20 years old, completely bowed and sagging (in all honesty, when I pulled the sheet back to have a proper look it would have been better likened to something you'd expect to find in a drug den or a motel that charged by the hour. Seriously, I don't think there is any sane person that would have been willing to sleep on it, let alone why you would choose to pay for the privelege). I could go on and on about other failings of the room but will highlight just a few to give you a flavour - walls grubby (like a small child had tried finger painting with dirt and grease), bathroom floor dirty/stained or just both, curtains that had a distinct aroma which might have thought they'd stored them in an attic for a couple of decades before we arrived, leather seated desk chair that was peeling so much that you'd be forgiven for thinking a dog might have used it as a chew toy, 2 flattened stained pillows crammed into one ripped protector (obviously to give the impression of 1 nice pillow). They did however have a run down wardrobe (minus the doors and minus the top of it). Look, I know some people just complain for the sake of it, but this was a genuine let down. We ended up having to spend an additional £100 on taxis and transport to just leave and get home early (not even counting the cost of the 2 nights, the afternoon tea we paid for and other things we'd forked out for ahead of time not connected to this place). Whilst I'm disgusted with what Burn Hall thought was acceptable to provide us with, I am more upset that we had to cut short a long awaited break that my partner had so been looking forward to. This is not about being snobby or pretentious, I honestly know my partner would have suffered with both her back and her skin if we'd have stayed and it just wasn't worth it.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. All our mattresses were replaced last year so i dont know what has happened to yours. As we have spare new ones on site this has been replaced. Why did you not inform us on the day? As i would not know what a drug den looks like. i can not comment. Regards C. Norky

"still the biggest fish ive ever had"

5
antony2406, Lincoln, New Hampshire 17/09/2020

we have stayed here on 4/5 times .where else can you find a hotel for 4 nights with bb.for a fantastic price in sept.there is no were to go at night as its in the middle of nowhere ..the breakfast is fine could be warmer but you must remember with all these rules and regulations the staff do there best .not as good as the last time we was here but then we did not have covid-19 .the food at night is alot better .the fish is massive .were ever you go you will not find staff as hard working as these .if your an absolute prat you dont expect to be treated the same ...never heard anyone rude except a few customers ..many thanks will be back shortly thank you antony sheehan room 226

"Interesting check in experience...."

2
Pinkpoodlepops, Yorkshire, United Kingdom 10/09/2020

First impressions are everything - Reception staff take note. One receptionist Nicky I believe they call her is unbelievably rude, shouting at guests on the phone about harrassment because they called more than once- this person needs a lesson in customer care asap. This hotel is in the middle of no where, it is very peaceful if that is what you are looking for but you will have to travel to the nearest town or city. Ideal if you would like to visit the Bird of Prey centre - just a short walk away. Everything else as expected, food, bar and room all fine. Felt quite safe apart from the wrath of reception.

"Hotel Cold"

1
Rodders9M, Manchester 09/09/2020

Having recently returned from a stay at this hotel, my wife and myself feel very strongly about our stay in this hotel, and this is the reason for this review. On four separate occasions we informed a male member of staff on Reception that there was no heating in our room, even though a radiator was present. The heated towel rail in the bathroom was not working, and the reception staff told us that none of the heated towel rails in the guest rooms worked. The only part of the hotel which had heating was the reception.Our room was constantly very cold, as were all the public areas. Breakfast was cold. Restaurant staff were rude and abrupt. Long queues were evident at the bar, as guests were waiting for drinks, and this was due to a restaurant waiter doubling up as a barman.We will not be returning to this hotel again.

"Excellent. "

5
c9ckl, Teignmouth, United Kingdom 09/09/2020

Early September here on a 5 day B&B Groupon Deal. Superb value, venue spotless, staff friendly, breakfast good enough. All Covid protocols in place. Nothing to criticise. This is entirely splendid value. Well done all. Recommended !

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your review. Visit soon. Regards C. Norky

"Really nice hotel"

4
Roaming9876, Manchester, United Kingdom 08/09/2020

Booked this as a mini break for me and my wife. Hotel is set in really nice grounds. Nice and clean but in need of an update, but then what do you want for £50 per night. Bit disappointed with the room as it was a bit like a comfy prison cell, and we had the elephant people directly above - how much walking around can you do in a hotel room?? Probably more to do with the construction (floor boards) but it started at 7am... Didn't eat in the restaurant so can't comment. Breakfast was ok, served buffet style fried/scrambled eggs, beans, bacon, mushrooms, sausage - continental didn't appear to be on offer. Staff were friendly considering they were working 16 hour days!! Would stay here again.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Are you sure you enjoyed? Feels like 18 hour days at moment. Visit soon. Regards C. Norky

"Family & friends get together"

5
biff182017, Lincolnshire, United Kingdom 08/09/2020

Stayed here from 4/7Sept Two nights on an excellent Travelzoo deal we booked extra night. Great hotel , great staff they all worked so hard. Brilliant banter with the manager. We ate in the restaurant food delicious and plentiful . Bedroom good, bed comfy . Bird of Prey centre is amazing well worth a visit . We thoroughly enjoyed our stay and great to catch up with family and friends. Would definitely recommend this hotel and look forward to another stay in the future. Pauline & Ian B

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed yourselves. Visit soon. Regards C. Norky

"Post lockdown Mini Break"

5
jok278, Sleaford, United Kingdom 04/09/2020

This was an absolute gem. We booked this on a deal through Travel Zoo. You really could not beat it on value for money. The staff of the hotel were lovely and had gone to a lot of effort to ensure guests were safe at all times. However, you can't under estimate the stupidity of some members of the British Public. There were clear one way systems and hand sanitizer stations available but this was obviously too complicated for some. There is sadly no cure for stupid!! The rooms were clean tidy and more than adequate for the price we paid. The food in the restaurant was excellent value and typical Yorkshire portions. There was absolutely nothing for anyone to complain about. We did witness some dissatisfied guests but unless they usually frequent the Ritz I am not sure there was any justifiable reason to complain. The breakfasts were also very generous portions. Our deal included a bottle of wine on the first night, a cream team and a couple of glasses of Pimms on night two. We are also provided with complimentary tickets to the Yorkshire Bird of Prey Centre which as next door. The hotel was busy and this was great to see after the difficult time we have all endured over the first half of 2020. Hats off to the staff and management at Burn Hall Hotel they are doing a grand job. We will be back x

"Cracking hotel - would wholeheartedly recommend...."

5
lickmylips, Chorley, United Kingdom 03/09/2020

This was a last minute booking. B&B for 2 nights and Dinner on the first night for £129, such a bargain. The hotel is lovely. A very spacious, socially-distanced restaurant. Booking and pre-ordering is required, but in some ways that's better, as we were straight in on both nights. The food was piping-hot and fresh, and really, really nice. We headed to the bar afterwards, which was cosy and again socially-distanced, so all good. The hotel itself and its grounds are so welcoming. You can't help but feel chilled after a night or two here. The best attribute though is the staff. We saw the same staff on duty all weekend. So hard working, so polite, so efficient - nothing was too much trouble. Everything we asked for, we got within seconds. Normally, there's always something negative to say about everywhere, but in this case, Burn Hall Hotel succeeded in making a very stressed man in the week feel very chilled and spoilt after the weekend. Thank you Burn Hall, but a special thank you to the staff for their exceptional service. Wouldn't hesitate in recommending this hotel to anyone - in fact I already have to many of my friends!

"Anniversary trip"

3
michael9991158798, Houghton-le-Spring, United Kingdom 03/09/2020

We booked this hotel with groupon at a good price,a two day break our first trip away since lockdown.The hotel & room was very clean & tidy.Our only complaint was the evening meal at a cost of £15.00 each for the main coarse.aif the meal was good then I would not be complaining,but both our meals were poor quality.I had fish & chips but the batter was not cooked properly.My wife had gammon which was dry without much taste.We both left half our meal.we did not want to cause a fuss so did not complain at the time.Also the choice was poor.We would go back to the hotel , but not use the restaurant again.

"Lovely two night stay"

5
344petes, Bradford, United Kingdom 02/09/2020

Have just returned from a two night B&B stay at the Burn Hall Hotel. We've nothing but good comments. Our room was clean and equipped; everything was well organised and Covid compliant from what we saw; the breakfast was great and the staff very very helpful and friendly. The hotel is set in its own grounds in a very nice part of the North Yorkshire countryside and boasts the fantastic York Bird Of Prey site. This is a must for a visit - even if you aren't a fan of birds. All in all we really enjoyed our time there and thank you to your well trained and so polite people.

"Substantial country hotel"

3
grahamd738, Weymouth, United Kingdom 31/08/2020

Set in attractive grounds which include the York Bird of Prey Centre, this is a large Best Western hotel. It has a rather soulless restaurant which serves reasonably cooked food but isn't exciting. Breakfast is okay but not cooked to order, you line up for it and choose from hot trays. Rooms are a reasonable size but a bit dated and tired. Comfortable bed.

"Break away"

5
Andrea H, Newcastle upon Tyne, United Kingdom 28/08/2020

Had lovely time at burn hall well organised. Breakfast good rooms clean tidy was on a three day summer special. Meal first night good quality and hot, large portions (unable to get through mine). Never visited in August we normally do set/Oct so was busier than expected could of been due to wowcher special online? Restaurant staff very friendly helpful and organised well. Will be back later in year.

"Superb "

5
User 27/08/2020

Had a fantastic long weekend in early August. The hotel is spotless, the staff were exceptional from check in to breakfast time. Nothing was too much problem. Do not bother travelling out to look for food, the restaurant is exceptional, I would highly recommend it to all tastes. Thank you Burn Hall Hotel

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. I agree. Visit soon Regards C. Norky

"Food"

5
User 27/08/2020

Excellent standard of food particularly the evening meals- worthy of 4 or even a 5- star hotel. Generous portions and very good quality. Amenities were good with a clean, well managed and well equipped fitness centre.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Food is the best in the area. Visit soon. Regards C. Norky

"Burn hall hotel"

4
tjgilly, Chesterfield, United Kingdom 27/08/2020

Just returned from a 2 night break with the family on a travelzoo offer. Hotel very clean, interconnecting room for our children was a bonus. Good choice of food for dinner and breakfast. Bird of prey experience Very good. Hotel would benefit from more outside seating as returned from day out and sun shining but nowhere to sit outside for a drink. Staff extremely friendly.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Excellent value for money break"

5
User 26/08/2020

We arrived for our two night Travelzoo break, at £79 we thought it was amazing value. All the staff were friendly and helpful. The cooked breakfast had all you needed, when I asked for fruit I was offered a selection, to be fair our deal did include a Yorkshire breakfast only. The added extras of a cream tea and the bird of prey tickets made this an excellent break. The location worked perfectly for us as we enjoyed a couple of visits to York and it was a short drive away to some cosy village pubs. The Bluebird Inn definitely worth a mention.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"VFM Midweek Break"

4
Icky M, Rossendale, United Kingdom 21/08/2020

We enjoyed our mini break at the Burn Hotel and the York Bird of Prey Centre was an added bonus! The Hotel service was first class in friendly and relaxed surroundings. The Food was excellent and we enjoyed our complimentary bottle of wine,and we took advantage of the Free tickets to the Bird of Prey centre...……. the best Bird of Prey experience ever..... Many thanks to all.

"I cannot find a fault (and I'm programmed to find Fault)"

5
User 19/08/2020

Thank you so much to John and the team for the most relaxing 4 night stay. I wondered what a socially distanced, mask wearing holiday might look like. But the team have worked so hard that there is no customer effort. The staff are wonderfully welcoming, informed and caring without being rudely intrusive (important for a frosty southerner like Me)! The food was superb, Barry and Moses you rock! Nicholas and Micha thank you for being so accommodating and kind. This holiday exceeded every expectation and for the price I genuinely. Don't know how you do it.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. It was a pleasure to look after you. Now get back down South! Visit soon. Regards C. Norky

"Excellent stay,very friendly staff."

5
SouthamptonGraham, Southampton, United Kingdom 19/08/2020

Burn Hall staff are one of the most friendly bunch I have ever stayed with. We stayed for 2 nights at £79 a night which was fantastic value for money. Good choice of food for breakfast. The free cream tea was good.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Enjoyable one night stay"

4
SBusiness, York 17/08/2020

We wanted to stay locally so booked a hotel I normally drive past for a Saturday night. Nicely laid out grounds and a country house feel to the main part of the property although many rooms are in a fairly anonymous extension. Masked staff were friendly and efficient, wifi was temperamental but worked eventually. Basic rooms reminded one of Premier Inns but cannot comment on Suites. Breakfast was plentiful and efficiently served. Overall a good experience but feel they could push the country house ambience a bit bit more.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Very comfortable hotel with great staff"

5
Nottinghamjimbob, Gunthorpe, United Kingdom 07/08/2020

Stayed here for 2 nights and we really enjoyed our stay. Rooms comfortable, staff very friendly and helpful and the food in the restaurant was excellent. We also felt very safe as everyone was going out of their way to social distance. Highly recommended this hotel.

"An enjoyable stay"

4
Bali K, Coventry, United Kingdom 04/08/2020

Great value offer booked through Travelzoo, comprising of a 2-night stay Inc. breakfast, cream tea and entry into the Bird Centre. The hotel is not as big as the pictures make out as we were expecting a manor type setting, set in acres of land - not quite like that, although nice. Check-in was smooth - the hotel adheres to a strict 2pm check in time and we couldn't check in any earlier despite the hotel not looking fully occupied. The hotel is around 10 miles outside of York City Centre. A nice base but very remote and not a lot to do in the village. Not a lot of pubs were open or had limited opening hours/days due to COVID, however we did visit a great village pub 'The Mended Drum' on a Sunday where the food and service was very good (will have a separate review for this). Great British breakfast, plated service where you pre-select your meal the night before. The staff were very helpful with offering alternatives to their standard choice which was appreciated. Cream tea was also good. Bit disappointed with our evening meal at the hotel on the 2nd night - the fish & chips which were very oily - the chips like big wedges drenched in oil, the fish again very oily having way too much batter. Very generous portion sizes, the burger which came with fries was spot on (yum!). The complementary tickets to the onsite bird centre was a disappointment, birds of preys tied up with a meter cord round their feet which we felt cruel - we personally didn't enjoy our visit there. We found the staff all very friendly and provided a fantastic service - a real credit to the hotel. Overall an enjoyable stay.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. The food at the hotel is excellent. Birds of Prey are the number 1 attraction in North Yorkshire. Regards C. Norky

"Family break/ Fab hotel & Glen was so welcoming and friendly "

5
vanessadP4020UY, Fulwood, United Kingdom 04/08/2020

Stayed here with my two children aged 4&7 and I thought the staff were fantastic. Especially Glen in the restaurant who greeted and served us both nights of our stay. Travelling on my own with two young children was daunting but Glen made us feel very comfortable and welcome. The young lady in the restaurant during breakfast and evening was also very friendly and helpful. Great location for exploring the surrounds and the nearby Birds of Prey centre was great. Really enjoyed. Only small criticism was that the room was about small with the kids extra bed in but ample enough for a short stay. Was pleased we were located on the ground floor at a very quiet part of the hotel.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Great stay."

5
Janie3655, Stourport on Severn, United Kingdom 03/08/2020

Amazing value for money. Very very clean, comfortable bed although the room was a little small it had everything we needed. Plenty of hot water for the shower. Lovely hotel super location for visiting Yorkshire. We will be back without a doubt. Highly reccomend.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Good Value"

4
zoopla, Peterborough, United Kingdom 03/08/2020

This hotel in the main is good value with the special zoo voucher. Some rooms have poor mattresses. We changed rooms after first night not just mattress but overhead sound proofing Is limited! Recommend a top floor room to solve the issue. For the cost it was excellent value supported by the interesting free ticket to “birds prey” ( next door). They are trying to do their best re covid and the positive reception staff help !

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Trip advisor deal"

5
wilkinsong60, Sheffield, United Kingdom 31/07/2020

Stayed for 4 nights on a b and b offer. Excellent value, very clean and spacious hotel. 2 of the evenings had dinner at the hotel food excellent and plentiful. Felt very comfortable with the arrangements made to cope with the covid guidelines and staff extremely friendly,helpful and efficient.

"Big Shout Out"

5
UKCruiser, Newcastle upon Tyne, United Kingdom 31/07/2020

Just returned home from our 2 night stay. A lovley hotel in nice grounds. Everything was perfect and a big shout out to all the wonderful staff.We stayed in an Executive room at the front of the hotel. We ate in the restaurant on both nights,the portions were huge. Our evening meals and breakfasts were lovely.

"Burn hall Travelzoo break"

4
jobie1kanobie8, Liverpool, United Kingdom 31/07/2020

We got a great deal on travelzoo. The hotel was lovely at the front, rooms dated and bed a bit hard for myself. Was clean and only used as a base. Staff friendly, food delicious. Birds of prey a must.

"Great value"

4
User 30/07/2020

Lovely helpful friendly staff ..the evening meal was delicious my husband and I had different meals he had the pie I had the pork belly well presented and plenty of it ...rooms immaculate just a bit dated but as everything else was perfect I'm not complaining as such good value for money

"Great value hotel"

4
A4223YZkarenh, Blackpool, United Kingdom 29/07/2020

Lovely hotel in a beautiful setting. Rooms were fairly small but well appointed. Bathroom was modern and clean. We stayed for 2 nights using travelzoo. We didn't eat in the restaurant, but breakfast was nice and the staff were pleasant. Very good value and worth a visit

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Good stay"

4
GORDON K, Birmingham, United Kingdom 22/07/2020

This hotel is quiet and peaceful. No traffic noise. Good Breakfast but waiters overworked with a few mistakes. Covid19 made it difficult for them. The grounds were very well looked after. Just a short car journey. To York

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Covid 19 has made it difficult for all but pleased were back and busy Visit soon. Regards C. Norky

"Value, friendly staff, safe environment!"

5
Henrymmcg, Whaley Bridge, United Kingdom 21/07/2020

Just had a 2nights deal here. Brilliant value. The hotel is well prepared for the present situation. It offers a very good standard of room, which was scrupulously clean. The staff were so helpful, and showed excellent hygiene standards. Food was pre ordered, which was beautifully cooked and presented. We stayed in for dinner the first night, and the food was excellent. The free bottle of wine was of a very decent standard. It is well situated to access all local attractions. We would be very happy to visit again.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Friendly, hard working staff made all the difference."

5
mandyreynolds, Sheffield, United Kingdom 19/07/2020

We had a most enjoyable 3 day stay at the Burn Hall Hotel last week. The standard of the room was good - clean and comfortable. The dining and bar areas were nicely decorated in simple, muted colours and un-fussy style. But the best part was definitely the staff, who were all unfailingly helpful, polite and friendly. An added bonus was that the York Bird of Prey Centre is actually located in the grounds!

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Staff say thank you. Visit soon. Regards C. Norky

"Good base for visiting the area"

5
User 18/07/2020

Very helpful and friendly staff. Close to places of interest. Would be happy to stay there again. Good excellent. No or poor mobile signal but good internet. Cream tea delicious. Grounds very well kept and maintained

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. C. Norky

"Great hotel"

5
biskit4444, Leeds, United Kingdom 17/07/2020

Stayed here for 2 nights b&b on 15 to 17 July 2020:great staff and very clean hotel,big grounds and lovely setting,will be back staff really good at these difficult times..you need to try this hotel and see for yourself.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. It means a lot during these tough times. Visit soon Regards C. Norky

"Satisfied"

4
Lynette P, Liverpool, United Kingdom 17/07/2020

Stayed here recently for a random last minute get away. Obviously with the social distancing lately I didn't know what to expect but we received a email before our arrival with a brief overview of how things would be done. Everything was clearly marked in reception plenty of sanitizing stations, staff wearing masks, booking time slots for meals and pre ordering was great. Staff smiley and helpful. Food lovely. Bed and pillows not the best and didnt have a great sleep, carpet slightly tatty. Toilet not been cleaned in between the back of the seat and the pan. But that's my only criticism. We were supposed to receive complimentary scones and tea and tickets for the birds of prey centre but they were not offered to us and to be honest I forgot to bring that up so partially my fault. But all in all was a good base for us to explore the local area. Would definitely return.

"Very peaceful break away from home"

5
User 15/07/2020

Felt very relaxed in all area of the Hotel - Covid 19 adjustments very well thought out without making you feel uncomfortable. Staff all helpful and very friendly . Particularly enjoyed the on Site Bird of Prey Center - very informative.. Overall a very pleasant stay

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. it means a lot during these tough times. Visit soon. Regards C. Norky

"Great Hotel - spoilt by Best Western Online Ads that were inaccurate"

4
WakefieldKurt039, Bridlington, United Kingdom 13/07/2020

Absolutely no complaints against the hotel. Great service, clean, lovely room and beautiful grounds. However, the package I booked through the Best Western website was completely inaccurate. No Yorkshire breakfast available, room not serviced during our stay, confusion over other parts of the offer. Extremely disappointed with BW but handled well by the hotel (thank you Danny!)

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Danny says thank you. Visit soon. Regards C. Norky

"Comfortable"

4
User 12/07/2020

Clean comfortable stay, unfortunately due to current circumstances we had to have breakfast in our rooms and menu was limited but it was served hot and on time. York is about a 25 minute drive to city centre and the surrounding country side full of pretty villages. Would stay again

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Disappointing"

2
Gillonholsagain, Durham 07/07/2020

Booked for first weekend open after lockdown restrictions lifted and was looking forward to a couple of relaxing days away Greeting on arrival poor, waited until receptionist had finished phone call and told we were too early to check in, yes it was an hour and a half before stated time but as rooms hadn't been occupied in months I felt certain previous guests would have left. He did offer to store cases behind reception (possibly not a good idea - unnecessarily touching and mixing cases together ) but we took them back to car. Before booking this I had emailed hotel to confirm what evening meal and breakfast options were available, I was told in writing both dinner and FULL ENGLISH AND CONTINENTAL BREAKFAST was being served in dining room. On arrival this changed to dinner only, and breakfast was 1 lukewarm sandwich and drink put in bag outside room - not my idea of breakfast at all, not what we would ever choose. The fried egg inside was rock solid, Yuk. No choice of anything other than 1 bacon or egg or sausage sandwich, we did ask for 2 sandwiches - told only one! - what was edible didn't fill us at all. No chance of anything else. A sad looking banana which we both hate and a yogurt also sent. we ticked the fruit option next day hoping for a change in fruit, no another banana. No cutlery to cut fat off bacon provided- most went out the window to feed birds and cats. Wishing we had now stayed home. I accept there needs to be some changes, but when you have taken trouble to specifically ask about a major point I should have had truth before booking, and would never have booked then. We were told room wouldn't be serviced while there - ok, but you would think they would ensure enough basics like toilet paper in for 3 days- we had to go to reception to request more, along with toiletries. There wasn't enough tea, coffee or biscuits supplied for more than 1 day either. Staff didn't seem as if they wanted to be there and apart from 1 or 2 the rest looked really miserable. Evening meal was quite good, tasty and good size portion, another couple asked if they could order wine to relax in a lounge afterwards and were told no they had to stay at dining table, however, a different staff member allowed us a drink in bar. Best part of this place was the Bird of Prey centre, great staff, greatv iteraction with birds and very informative. On checking out we heard receptionist being very rude on phone to another guest who was also obviously complaining about breakfast saying they had booked offer with Yorkshire breakfast, "well you get breakfast and you're in Yorkshire so it's a Yorkshire breakfast isn't it" in sarcastic tone. We were told restrictions wouldn't allow them to open dining room- yet it's open on night so utter rubbish, they need to put in place a served breakfast with some actual choice for guests who have paid for full breakfast and not keep getting away with what minimum they are trying to.

John Milburn, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for review. Sorry you did not enjoy your visit. Regards C. Norky

"Okay"

3
birso28, Harrogate, United Kingdom 03/05/2020

My partner and I stayed here for a function we were attending in Shipton. Check in was smooth and easy, the room and neat and clean, and the shower worked well. However, I did have a few issues with my stay here. One thing to note is the room walls are very thin, you can hear the people in rooms next door, clear conversations and TV etc. The bigger issue I had was that when checking in I asked if we would get in okay as we would be returning very late due to the function we were attending, to the response 'yes you should be fine' only to find on our return (around 1/2am) the sliding doors were turned off and reception was closed. Luckily I managed to prise them open and get in but this was bad service when I asked about it on check in. I was also not happy with the fact this hotel were offering a 'March madness' deal, which I called to try and book and was basically told 'no you cant do that' - no explanation why, and there were no stipulations on the advertisement restricting weekends or such. Anyway we ended up paying around £80 for a room for the night without breakfast, which I feel was extortionate when other guests were getting a 2 night stay with dinner, breakfast etc for £119. Madness indeed. Had there been any other options I would not have booked this hotel purely because of this.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Hope all was okay during the lockdown. Always book direct with Burn Hall. Pleased to be open again. Regards C. Norky

"Another fantastic family stay"

5
User 30/03/2020

My parents took us away for the weekend and we did the £119 weekend deal. This was our third stay at the Best Western Burn Hall Hotel. It was once again a fantastic stay. The staff are outstanding and really can't do enough to assist. Our room was also very nice and clean and the shower was really good too. The food in their restaurant is extremely good quality and the portion sizes are massive. Absolutely love the breakfast here too - the buffet style breakfast is a great way to start your day and there is lots of variety too. The hotel is a short drive from the city centre, where if you're going for a day's shopping or to the train museum, you can drive into town and park easily. Can't recommend this hotel enough. We travelled with Mr & Mrs Sharples, 7th February-9th February 2020

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you all enjoyed your visit. Visit soon. Regards C. Norky

"Brilliant stay"

5
jrsharples, Edinburgh, United Kingdom 30/03/2020

10/10! Everything was praiseworthy! Lovely staff and great food. I would love to visit the hotel again.We had such a nice time. I can highly recommend this hotel to friends and family! A big thank you to all the staff for making us welcome

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"PLEASANT STAY"

5
User 25/03/2020

Very pleasant stay, lovely and clean throughout, the staff are all smart and friendly, breakfast is included buffet style and the evening meals are optional but i must say you should try them, they're worth every penny

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Look forward to seeing you again soon. Regards C. Norky

"In the countryside!"

4
nnmercman, Camberley, United Kingdom 23/03/2020

Hotel is just off A19 around 7 miles from the convenient York park and ride service at Rawcliffe. It's actually much bigger than first impressions and it took a few trips to my room to work out the corridor route as mine was at the far end! Had a good value Travelzoo deal (£79 b&b for two nights) and I'd be happy to stay again on one of my twice yearly visits to relatives in York. Bed was a bit hard for my liking and couldn't get on with the pillows but it was only two nights so not a huge issue for me.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. So you again soon. Regards C. Norky

"A nice surprise"

4
Ann T, Ware, United Kingdom 19/03/2020

We took advantage of the hotels own deal £119 for 2 night b&b with dinner (£15 each) on the first night. The hotel is out in the country side north of York. Not really near anything, but with their own restaurant, not a big deal. Plenty of parking outside the hotel in the grounds. The reception was friendly. Our room 233 was the farthest from the reception bar one room. First floor and a long walk to get too. Normally would have been an issue but we were away for over a week and had loads of bags, which was a trek loaded with bags. There is a lift if required. Hotel very quit, so I didn't really understand why we were in a room such a distance away. However in a plus it was very quiet. The room was large and spacious. Basics of everything, but all the necessary things required were there. The pillows I found were rubbish, but the room was clean and adequate. The dining room is a pleasant environment to dine. Dinner was a nice surprise. A large airy dining room with friendly staff. A small menu, but that usually means fresh. We had the yellow chicken curry and although not particularly authentic, nethertheless very tasty. It was served with coconut rice and a rather unexpected portion of yummy Triple cooked chips. Looking at the other dinners, portions looked very generous. I'm a real foody and hadn't seen expected much, but i was pleasantly surprised. Most dishes were £15 and reasonably priced bearing in mind the portions. Breakfast was Buffet style and provided a hot plenty full selection. I noticed that items we're being constantly replenished. Our two breakfast were consistent and enough choice to be full. It wouldn't be my first choice for an overnight out as we usually pay more for higher quality. But I don't want to pay £250 for 2 night. All in all it worked out well and was in my option a good value 2 night away.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. See again soon. Regards C. Norky

"A Hidden Gem"

5
2sp00ns, Wakefield, United Kingdom 16/03/2020

We Stayed last week on a 2 night Wowcher deal and it was amazing from start to finish. The staff were so helpful and friendly. Nothing was ever too much trouble for any of them. The food was 1st class but massive portions that I struggled to finish which was a shame as it was delicious. Our 1st stay but we will be back. Thank you.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"The best yet"

5
STEVE J, Bradford, United Kingdom 10/03/2020

The best hotel we have visited in the UK Best Western don't always come at the top of your hotel choices but after our first visit they will definitely be at the top of ours,far better in many ways than some of the big names I could mention. Food and service a big 10 out of 10

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Steady on! Visit soon. Regards C. Norky

"Fab weekend here with friends"

5
janjcummins, Liverpool, United Kingdom 10/03/2020

Excellent location. Fantastic value for money. Staff friendly and professional. Couldn't shave been any nicer. Great experience at bird sanctuary next door. Overall great hotel. Lovely complimentary cream tea on last day. Restaurant food great value for money and good portions.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Lovely hotel with great food"

5
Cliff S, Lancashire, United Kingdom 09/03/2020

Helpful and friendly staff. Clean & Comfortable rooms. Buffet breakfast but very good quality and good variety. The food in the restaurant is excellent, with some really tasty dishes on offer and large portions. Also reasonably priced. A well stocked bar. But shame these are overpriced in my opinion. Roughly 10 miles north of York but it's just a short drive down the A19 to the park and ride which is only £3.30 return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Lovely two night stay."

4
Ann G, Lancaster, United Kingdom 06/03/2020

All the staff were very welcoming,friendly and helpful. Our dining experience was great ;smashing food ,well presented,served and most important delicious.The hotelis set in pleasant grounds and the inside had an equally pleasant bar,lounge and dining room. All areas including the bedrooms were very clean It was a very enjoyable stay.Thankyou.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Fantastic deal."

4
Susan E, Holmfirth, United Kingdom 04/03/2020

The winter deal we got was amazing . The food and staff were first class. The hotel rooms are basic but comfortable. Rooms were warm at all times. Good tv and tea/ coffee facilities. Shortish drive to park and ride into york. Bar is cosy and comfy. Would certainly go again. The only downside is that the rooms could benefit from an upgrade but they are perfectly acceptable.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Everyone loves a deal. Visit soon. Regards C. Norky

"Review"

5
RedStormRising, Beverley, United Kingdom 04/03/2020

Went for a few days with with close friend and found the hotel to be clean with nice friendly staff. Food was good but the portions were huge so difficult to finish. Really enjoyed the free entry into see the eagles, hawks and owls in the hotel grounds which was great

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. We serve Yorkshire portions. See you soon. Regards C. Norky

"Group Visit by the Cheltenham Owners Club (classic caravans)"

3
User 02/03/2020

Great value stay. Lounge / bar area not so big though if busy. Rooms good and well heated. Only snag was pillows too hard! Good setting and handy for York. Not sure where second car park located and one used quite full.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"A great budget trip away, food a highlight"

5
Stephen D, Newcastle upon Tyne, United Kingdom 01/03/2020

We had a 2 night stay under the Yorkshire offer which included 2 nights b&b plus first nights dinner. The dinner part is a 15£ credit against your bill but that covers the cost of your main course. I had the burger which was very good and the other half a Thai yellow curry which was well reci3ved. Breakfast was a buffet and was well made, but the staff struggled with the volume of customers and stuff ran out but it was replaced. Enjoyed the pots of tea and coffee. The room was an upgraded ex3c room which was a 10£upgrade but included a dressing gown and slippers. Room was large but we also had an accessible bathroom which may have been a bigger room. The room was hot as a radiator was hidden behind a panel and no access so to cool down, it was just open the window. Overall all good and would go back for the cost. Handy location just 10minutes from the park and ride.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Great stay for peace and tranquility"

5
User 26/02/2020

The hotel was very nice and clean. Staff friendly and smiley. Breakfast amazing lots of choice. Bedroom a little cramped, wardrobe huge for room. Bathroom huge and loved the shower, very powerful. Internet/phone signal rubbish. But gave more time to relax.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Hope you visit soon. Regards C. Norky

"Andrea 2020"

4
andi47746, Sheffield, United Kingdom 24/02/2020

Great location for visiting York . All staff extremely friendly and made to feel very welcome . Room a little dated but perfectly adequate . Bathroom large and looked like it had just been updated. Breakfast buffet style with plenty of options. Dinner reasonably priced , huge portions and well cooked . Overall a lovely two night break . Would recommend this hotel

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Great deal at burns hall"

4
Kevin D, newcastle 24/02/2020

We had a lovely two day break at burns Hall Hotel. Got a fantastic deal of 2nights b n b plus £15 each towards a meal first night for £99. The room was tiny and a bit dated but the staff where so friendly. Food was super with large portions and good quality. Overall we would recommend this hotel. Only 5mins drive from Rawcliffe bar park and ride so easy access into York

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Everyone loves a deal. Visit soon. Regards C. Norky

"S Shearon/Caddick"

5
Sandra S, Aldridge 23/02/2020

We stayed here for the second time last week 19th to 21st and another fantastic stay.From when you check in,this time with Alice from New Zealand who has recently joined the team,to when you leave. ALL the staff are so lovely ,smiley and friendly.!! Everywhere is spotless. The food is fabulous compliments to the chef his Feta salad is amazing, so good I had it both evenings... Thank you team Burns Hall for another great break.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Beautiful hotel"

5
jrdunk, Wallasey, United Kingdom 22/02/2020

We have stayed here twice now and never ever disappointed with all aspects of the experience. The rooms are excellent and the food in the restaurant is first class served by friendly professional staff. It's going to be a regular trip for us.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Look out for our offers on our website. Regards C. Norky

"Great stay"

5
Ar0und_the_planet, London, United Kingdom 21/02/2020

Burn Hall is in a rural location close to the village of Huby, located about 20 minutes drive from York city centre and 10 minutes from the Rawcliff park and ride. The rooms are comfortable and clean. My only gripe is the shower pressure and temperature control. We ate in the bar and the food was very tasty and good value for money. The staff were friendly, efficient and helpful. The breakfast buffet is outstanding. Good selection of cereals and cooked food. Well worth a visit. Check hotel website for offers.

"B&B without the breakfast!"

1
User 21/02/2020

I agree with the two observations that most people make re great evening food but the rooms need updating. However, the reason I have given a 1 star rating was our experience last Saturday morning. There was a power cut at 4am, which triggered the alarm, waking I'm sure everyone in the hotel. By 9am, we were still without power (which I accept is beyond the hotel's control). However, the staff made no effort at all to furnish us with any type of breakfast or even a hot drink. I and many other guests asked whether we could at least have a continental breakfast only to be told by Reception that they will not open the fridges as this would cause the food to go off. The profitability of the hotel was clearly more important than customer service. We faced a 260 return journey without even a hot drink. I assumed the hotel would make a modest financial adjustment to make up for the missing breakfast but they point blank refused. I certainly will never return even if #Travelzoo send me another offer. I was also shocked that there was no emergancy lighting in the corriders and even at 8am, it was very difficult to navigate the corriders,

"burn hall york"

5
User 20/02/2020

staff on desk very friendly always have evening meal which is good rooms clean and warm comfy beds.location a little out of the city but use park and ride which is a good service always stay on the deals which are excellent value for money nice to sit in bar after dinner for a quiet drink

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Lovely hotel"

5
boilerbunny, hull 18/02/2020

Stayed here 2 nights Sat/Sun,lovely hotel,very comfortable beds,food is really good.staff very efficient.Just a word of warning it is approx 15 mins from York,we have been twice to this hotel and the first time we came it was pitch black down country lanes and is quite scary if your not used to it,we found coming in via the A19 was a lot better down the main road. We had the offer they do,were you stay for 2 nights and get 15.00 each towards the cost of evening meal (main courses are 15.00 each,so it pays for main meal)

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Lovely meals but in need of updating"

2
Alison_elliott1964, Morpeth, United Kingdom 16/02/2020

We were welcomed warmly on arrival at reception and given plenty of information. The reception looks newly decorated and is bright airy and modern. The walk to our room however was along shabby dated looking corridors. I upgraded to an executive room and was allocated 124. The room was clean and tidy but dim and old fashioned. It certainly didn't look like any executive room I've stayed in before. It lacked finishing touches of standard lamp cushions or throws. It looked basic. The meals on the evening were lovely. Well presented and a good choice offered. Breakfast was ok but could do with a few more selections. Unfortunately the fire alarm was activated in the early hours due to a power cut which left the hotel with no light or heating. This can't be helped however better planning is required as the rooms and corridors were in complete darkness for over 5 hours. Supplementary battery lighting should be been provided. Especially in the corridors. It was extremely difficult walking back to reception. Also there was only member of staff on duty which wasn't adequate as several guests gathered at reception for information. I wouldn't stay at the hotel again as the bedrooms look very tired and the new block isn't pleasant or sympathetic to the original hall. The WiFi is very slow and there is no 4G or phone signal. The staff however made this a bearable stay .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy Burn Hall. The power cut was out of our control due to a local river flooding a sub station. 5 staff responded to the alarm. Sorry you will not be returning. Regards C. Norky

"Weekend break spoiled"

2
User 14/02/2020

Our room was really cold. There wasn't any heating in the bathroom, not even a heated towel rail. This after paying extra to upgrade the room. The breakfast was almost cold and dried up and unappetising. The only good point was excellent evening meals. Without this we would have cut our visit short.

"York weekend"

5
User 14/02/2020

it was a really lovely hotel with great staff especially in reception and bar and really good food. Very good value for York area, and handy for park and ride. The attached Birds of Prey centre was a real treat.

"peaceful and tranquill"

5
lynndobson, Lincolnshire, United Kingdom 12/02/2020

Lovely place in the country side. Breakfast really nice too. Lovely room and lovely staff. The hotel is situated next door to the bird of prey sanctuary which is well worth a visit. Everything brilliant for a lovely break.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"The very kind and considerate staff made our stay most enjoyable"

5
User 12/02/2020

Another excellent stay at this hotel which is peaceful but very handy for York and the North York Moors. We took our niece who has MS and all the staff without exception could not have put themselves out more - even though we were the last to leave the table! I would recommend this hotel to everybody and we will return again in the future.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you all enjoyed your visit. See you all again soon. Regards C. Norky

"An Excellent Weekend."

5
User 11/02/2020

We have stayed here at Burn Hall a few times and when the opportunity arose to celebrate a special occasion with family and friends we decided that Burn Hall should be the place in which to celebrate. From the initial reservations to the final goodbyes, the staff, service and food have been excellent. Despite the hotel having a very large function taking place on the Saturday evening, our group had been given exclusive use of the garden room (can imagine this room is even more lovely in the summer) the ambience, service and food was excellent from start to finish. Thank you to all the staff but extra Special thanks to the Chef, the catering and front of house team! It goes without saying we will be back!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your visit. Chef sends his thanks. Visit soon. Regards C.Norky

"Burn Hall Hotel"

5
Thomas P, Sunderland, United Kingdom 07/02/2020

We booked a 2 night break with dinner ,bed and breakfast first night and B&B second night.The rate was only £99.00 which is amazing value. I can highly recommend the restaurant . In fact the food and choices were so nice we ate in the hotel on the second night too. Excellent quality and big portions which suite me great. The only problem was after finishing my main there was no room for a dessert. The staff were very friendly and attentive. Ample car parking and York is just a short drive away. The hotel also gave us free tickets for the Bird of Prey centre next door which was excellent and definitely worth a visit .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review, Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"I just want a decent chair!"

5
User 03/02/2020

It's usually the case that hotels provide TV but seldom provide a chair comfortable enough to sit and watch. Just small winged chairs instead of straight backed desk chairs. It's never comfortable sitting on the bed to watch TV!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed you stay. i'm with you. Visit soon. Regards C. Norky

"Another lovely break"

5
User 03/02/2020

Second time we have stayed here and we will definitely be coming back.The overall stay was very good and the staff from booking in ,restaurant ,breakfast , bar to check out were excellent.Rooms lovely and warm and the food very good

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Mr and Mrs Childs"

5
User 02/02/2020

Had the most perfect stay hear, all staff are so friendly and very helpful, in fact they can't do enough for you. The food is delicious, potion size is perfect, and great value for money. You get complentry entry into the birds of prey center, which is definitely worth a look around. Would definitely recommend burn hall for the perfect getaway.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Pleasant break , great food portions."

5
970michaeln, Irby, United Kingdom 02/02/2020

Stayed At this hotel on a travelzoo voucher . Nice hotel a few miles outside York , and not far from the Park and ride at Rawcliffe Bar, so no parking problems in York centre . The evening meals were excellent , and the portions were massive !!! morning buffet breakfast was ample , with plenty of variety . The room was spacious and clean , the staff were very polite and courteous, special mention to Nicola in the restaurant who was helpful, cheerful and always smiling . I would recommend this hotel as a base if your are going to visit York .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Birthday"

4
alisonjones122, Walsall, United Kingdom 28/01/2020

Early birthday trip as never been york. Hotel provided peace and quiet away from hustle and bustle of centre but within easy reach of park and ride so really easy to get to yormlk. Food quality was excellent and staff friendly. Bathtlrooms bit old fashioned but still clean

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your birthday. Visit soon. Regards C. Norky

"Good standard 3 Star!!!"

3
User 26/01/2020

Nice 3 star hotel offering a comfotable stay. It has a bird sanctuary 2 mins walk away which is worth a visit. Enjoyed the afternoon tea.. scones could of been fresher. The dinner in the evening was wonderful. 15 minutes drive into york.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"R&R"

5
Rainbow1414, York, United Kingdom 25/01/2020

Last minute deal; after reading some reviews we were worried. There was no need. Being a Autistic traveller I like to do as much research as possible. Before arriving I asked for photos of the gym which I received. I like clean, simple decoration and no clutter. The hotel main areas are stylish, stream lined. It was worth paying the little extra for a larger room and bed (rm226). Bed comfy and black out curtains! Food was top notch, portions very big and home made and freshly cooked. Breakfast plenty of choice and no scrimmping on quality, locally sourced sausage. Staff very polite, helpful and a tentative. We just wanted to relax and potter near by; visit to the Birds of prey a walk away(free vouchers were included). You can also go to the activities near by too. We will definitely be back!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Wonderful stay"

5
Paul D, Liverpool, United Kingdom 24/01/2020

We really enjoyed our stay. The reception from welcome team to the manager were so friendly. The suite was very clean with plenty in the bedroom and the living room. Both breakfast and evening meals were excellently prepared with generous portions. The housekeepers made sure everything was well in the suite. We'll certainly make another visit!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Nice time"

5
User 21/01/2020

We visited for a two night stay. The room was good. The staff were friendly and very helpful. We would definitely return. The only downside was the birds of prey were closed till spring this year. The food was also good and plenyful.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you had a good time. Not sure when you stayed but Birds of Prey opened 6th January. Visit soon Regards C. Norky

"Great weekend away"

4
User 13/01/2020

Great hotel, good value. Food in the restaurant was amazing and portions very generous. Compliments to the chef. Good location for Thirsk and Ripon. Ripon is definitely worth a visit. Thank you to all the staff, could not fault them.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Just what needed"

5
User 13/01/2020

easy to find hotel just north of York very clean en suite on first floor - and quiet lovely warm room (as we stayed 2nd weekend in January on wet cold night) staff interested in us and food excellent I wish we could have taken up the offer of 2 nights B&B and first evening for £99, but we could only stay for one night which is a shame as there is lots to see in York etc.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Look out for our offers online. Visit soon. Regards C. Norky

"A pleasant stay"

4
Excursion608604, Doncaster, United Kingdom 12/01/2020

Enjoyed our short stay but can't understand why they charged £2 to swap chips for new potatoes as they were on the menu anyway. But the food was very nice. The room was comfortable and spacious as it was a disabled room. But struggled with the shower as it was above the bath, there was a stool but it was screwed to the wall outside of the bath. Loved having a wander around the grounds and having free tickets to the bird of prey centre on site.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Annual visit "

5
julie_siddons, Leicester, United Kingdom 10/01/2020

We visited again this Christmas/ new year with my sister and brother in law. What a fantastic time we had, food fantastic as always please ignore the bitter reviews, the staff fantastic as always (they even remember your name)rooms good and comfortable. My sister and I didn't stop laughing the whole weekend. I'd like to thank you again to the wonderful staff for the great service that we received

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Excellent as always"

5
joannen334, Leicestershire, United Kingdom 07/01/2020

We visited with my Sister and Brother-in-Law for the third time during Christmas and New Year and once again had a fantastic time it just keeps getting better. Rooms very clean, excellent service from all Staff and the food was A*** compliments to the Chef and team (not sure how people can moan about the food we've never had a bad meal and we've been quite a few times now) and excellent value for money. Happy New Year to everyone at the Hotel and we will see you all soon.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Happy New Year C. Norky

"Short city holiday"

5
RexB101, Manchester, United Kingdom 05/01/2020

Beautiful hotel set in quiet countryside with easy access to York, Ripon, Harrogate and Thirsk. All the staff and service are excellent and the food delicious and beautifully cooked (very large portions)!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your New Year. Hope to see you again soon. Regards C. Norky

"A Pleasant Stay "

4
Steve16588, Stoke-on-Trent, United Kingdom 05/01/2020

Stayed on a two night deal that included cream tea (Which was a nice little treat)and a bottle of wine if you ate in the restaurant on the first night. Pleasant efficient booking in process. The standard room was clean, warm and had everything needed. Good size en-suite with shower over bath, plenty of hot water. The bed was nice and firm. The waiters in the restaurant were smartly dressed and attentive. Tables nicely set apart. Decent choice on the menu at reasonable prices, good sized portions and tasty. The breakfast was buffet style, nicely presented. The free WiFi worked fine. Plenty of car parking spaces. Worth another visit.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank You for your review. Pleased you enjoyed your New Year. Visit soon. Regards C. Norky

"New Year off to a great start"

5
Karen J, County Durham, United Kingdom 05/01/2020

Fantastic New Year's stay at the Burn Hall Hotel. Superb food, entertainment and staff. Would highly recommend it to couples who enjoy excellent food and a party atmosphere on New Year's Eve followed by some rest and relaxation. Excellent value for money and a perfect way to start the year. Looking forward to next New Year's Eve.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your New Year. See you soon. Regards C. Norky

"New year break"

5
Nonna612, Sunderland, United Kingdom 03/01/2020

We recently stayed here for our new year break with our friends. We hadn't been before so after reading a few of the negative reviews didn't know what to expect. On our arrival we were greeted by the very pleasant girl on the desk. Our rooms were basic but very clean and exactly what we had booked standard rooms. Our afternoon tea was very nice with a welcome glass of fizz, the staff were all very pleasant especially Nicola who went out of her way to do anything for us. Our meal in the evening was first class a lovely room. The disco was brilliant as was the young disc jockey who danced and did all the actions all evening getting everyone on the floor was easy. We had a lovely time and a very comfortable night sleep The breakfast was very good and again Nicola and all the staff worked extremely hard after a late night were there smiling. Thank you very much to you all and our best wishes to all for 2020.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your New Year. Hope to see you again soon. Regards C. Norky

"Excellent New Year break "

4
Carpsid, Woolston, United Kingdom 01/01/2020

Stayed end Dec 2019 for NYE celebrations and loved every minute Positives Lovely rooms and comfy bed. Excellent food for Breakfast and evening Meal Staff are absolutely brilliant and must put some hours in because some were there at Breakfast and in the evening too. The NYE celebration was top class with top class food. Staff all very friendly and efficient. 5 star for that alone. Negatives Little out of the way for York (20-25 mins drive) but fairly central for visiting and exploring the area. Not much in area itself though there is an onsite Falconry Centre and shooting and Archery experience centre nearby. Nearest village is a 1.5 mile away. All in all we love this place and worth the money - would definitely visit again and again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your New Year Break. Visit soon. Regards C, Norky

"Out of the way"

1
991cookie, Liverpool, United Kingdom 01/01/2020

So many issues with this hotel it's unreal. Booked a deal for 2 nights B&B with cream tea. On arrival was told there was an extra £40 to pay because of the nights we had chosen to stay, with no prior notification on booking. Then because of the location of the hotel, we had to get a taxi into York which even at the fixed rate was another £20 each way. It might say it's 9 miles from York, but it still takes almost 20 minutes to get there in a car which is time, and possibly money, you could spend doing countless other things. The hotel itself looks modern on arrival in the reception, but on going to the rooms it becomes obvious the hotel is in need of a renovation. All the floorboards are noisy and the rooms are the definition of dated. So much so it felt like a hostel from the 90s not a hotel in 2019. Breakfast is stupidly early for a weekend being served until 10am. And the quality of the food isn't great with everything seemingly overcooked except the toast which either comes out not toasted or cremated. No doubt C Narky (intentionally misspelled) will have a sarcastic comment to make, not that I'm too fussed about the opinion of such a t****r

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your informative review. Surely you checked the confirmation of your booking and location when you booked? Most hotels serve breakfast until 10 am. just set your alarm. Just ask if you cant work a toaster. And finally, i'm not a traitor. I love my country Happy New Year! C Nasty

"Inexpensive break"

3
pappaQ_lds, Wakefield, United Kingdom 31/12/2019

Nice location for exploring the area around York the Thirsk etc. Regular deals available and on deal not a bad place to stay overall. On arrival though cold in room (and on ground floor corridor to be fair). Asked at reception to check radiators in room whilst we were having a tea. Told couldn't get to work and had put a heater in and maintainance would sort tomorrow!! Not acceptable asked for another room. Given what appeared reluctantly. Should have been first option. New room on another floor. Acceptable but found bathroom basin cracked. At some point thought was dirty on edge but closer inspection revealed a massive chip out of it had been poorly repaired. Change the sink man!! Or don't give room out until it is repaired. Wasn't going to move again. That said breakfast staff were great friendly and breakfast buffet very good constantly replenished and maintained. Shame some guests can't behave ( natural yoghurt spoon used on fresh Betty salad urh. Give the staff a break. Would recommend as a base for exploring as the deals are good value. Though both extra offers contained in booking (cream tea and bird if prey entry) had to be requested not offered. Thirsk only a few miles down the road. As is Helmsley and Sutton Bank.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Everyone loves a deal. Regards C . Norky

"Burn hall hotel"

5
User 31/12/2019

Been 4 times this year to this amazing place ,and love everything staff and food wonderful.i will return in new year ,clean rooms good food ,and relaxing atmosphere.,beautiful countryside and a quite location ,but close to York Easingwold and linton on ouse

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. See you soon. Regards C. Norky

"Christmas Package"

2
annehallam, Kendal, United Kingdom 27/12/2019

Booked for a two night stay on the Christmas Package. Mattress was terrible, but was given a topper which improved things slightly. Most of the food lovely, Christmas day lunch all piled on a plate, no choice of potato, no choice of veg, Yorkshire pudding stacked on top of it all. Cheap spread is frozen then cut into fancy shapes into dishes on the table to look like butter!! Dried egg only offered at breakfast, no alternative. No entertainment. Afternoon tea - coronation chicken sandwiches, cheap grated cheese. No vegetables offered with c/Eve dinner. All staff lovely. Only reviewed on here as if you look at other reviews C Norky not at all interested. If you like Coach party hotels, then this is for you.

"Great overall experience"

5
jimhoLondon, london 23/12/2019

Fantastic value for money.,the staff were great and good food in the restaurant,my only gripe was getting out of the shower in the bath was tricky and for somebody a bit older or with bit of a disability bordering on dangerous ,it needs a handle bolted to the wall by the bath to hold onto my wife had to hold on to me.....do it BEFORE the accident ...my only gripe ,a very pleasant stay and super value for money

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Message received. Visit soon Happy Christmas. C. Norky

"Holiday"

5
User 20/12/2019

Very disappointed couldn't use vouchers that came with the room. Have to make a 3hr trip to use the voucher then 3 hrs back home. Liked the room and meals very good.Dining room staff very good.Great location.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay, Watch out for our latest offers on our website. Visit soon. Regards C. Norky

"Beautiful stay"

5
Foodie864356u, Ellesmere Port, United Kingdom 19/12/2019

stayed at the best western burn hall hotel in york for 3 nights whilst visiting friends, Food was excellent,Staff were excellent so well worth the stay and would recomend this place to anyone who visits york.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Merry Christmas. C. Norky

"Great place"

4
Julie W, Middlesbrough, United Kingdom 16/12/2019

My husband and I and our two friends stayed here for the weekend on the £99 deal. What an absolute bargain. The room was cosy and spotless,the food was fantastic and huge portions. My only gripe was the bar was quite small and very quiet(not the hotels fault) nobody seemed very festive or friendly but again nothing to do with the hotel. I would recommend this hotel to anyone and will definitely stay again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Relaxing and enjoyable break."

5
Kargo1340, Derby, United Kingdom 12/12/2019

We've just returned from another great stay at Burn Hall. Our room was extremely clean with a bed that we didn't want to get out of! Lovely soft towels and fluffy pillows .... what's not to like? The staff are all very pleasant and helpful and can provide lots of local information. Thank you to James for sorting out my 'Rewards' problem. The food in the restaurant was lovely with a good choice and the portions are more than adequate, all served by the great staff ..... thank you to Nicola for forever smiling, Melody for her helpful service and John for being the comedy act! ;-) There were good choices at breakfast too. Burn Hall is well situated for exploring North Yorkshire and the Park and Ride into York is not far away and a very regular service. All in all, a great break.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Peaceful, Relaxing, Enjoyable Stay!"

5
B0bster8, Barrow upon Humber, United Kingdom 11/12/2019

Burn Hall is ideally located for exploring York, Thirsk, North Yorkhire, The North Yorkshire Moors and the Dales with the advantage of being in a quiet location just off the 'Beaten Track'! Set in the woods it is quiet and sheltered but offers an excellent standard of service. At first the staff seem functional and restrained however during your stay their warmth, friendliness and sense of humour shines through in their standard of service! The rooms are extremely comfortable, clean and well furnished, with good facilities. If you want a peaceful nights sleep with little traffic noise but the sounds of owls and other birds then you will love it here! The breakfast is excellent with a huge choice. If you want your eggs any other way than scrambled then it is worth waiting a few minutes longer, the results are excellent! We will certainly be back soon, Burn Hall makes for a memorable break. Thanks to all the staff!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"3 Star Hotel with a 4 star service"

5
Malcolm T, Carlisle, United Kingdom 10/12/2019

3 star hotel with 4 star service a great service by all staff very good restaurant bar area quiet rooms peacefull relaxing hotel superb location for York and surrounding area A really pleasant relaxing stay highly recommended

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Well done! Visit soon. Regards C. Norky

"York Christmas market"

4
susanbA1344AM, Preston, United Kingdom 08/12/2019

Pleasant hotel in lovely grounds. Comfortable and very warm. Close enough to York and very near the park and ride. Bedroom quite jaded and carpet definitely needs either cleaning or replacing. Please put double mattress when putting two single beds together. Very uncomfortable for couples too lie on the join. Please replace very uncomfortable bedroom chairs. Christmas decorations rather paltry and why not play Christmas music in the restaurant. Music far to loud and inappropriate. The service of the restaurant staff was excellent and the food delicious. Looking forward too booking again for next year

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Too early for Christmas music. Sends me bandy. See you again soon. Regards Ebenezer Norky

"Good as usual"

4
User 07/12/2019

A really good location if you wish to visit York. Close to the Park and ride for easy access. There are not many places to walk to as the hotel is in the middle of nowhere. Staff are as great as ever, but house keeping seems to be slipping a little: dead insects in light fittings etc.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Perfect weekend getaway"

5
User 04/12/2019

Arrived with my wife on a cold and damp Friday autumn afternoon and enjoyed a cream tea in pleasant surroundings. A nice start to the weekend! The rooms were comfortable and clean, bathroom maticulous, which always gets a massive thumbs up from me. Couldn't believe what we were getting for our money. Food excellent. Service very good. You can tell when a place is well managed. I have recommended this hotel to my family and friends as a perfect place to stay when visiting York. I'd love to come here again. A big thank you to the all the staff. Well done.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Hope you visit soon. Regards C. Norky

"Value for money....excellent food."

4
SkiledOne, Kendal, United Kingdom 02/12/2019

We have just stayed here on a 2 night deal for £99. We had read the reviews on here so arrived with open minds on a beautiful cold day. Room 229 lovely and warm, clean and cosy, ok bed seemed small but standard double and shower over bath with curtain did the job. Ate on the first night in the restaurant and were pleasantly surprised at how gorgeous the food was and the service. Saturday night and the restaurant was buzzing. On Sunday night we got a taxi into York cost £20 single trip but if you work out the cost of the hotel +taxi it's still cheaper than a hotel room in York city centre. We also visited Castle Howard which was magical at this time of year. Breakfast was very well organised and the free cream tea was a nice touch. We had a lovely stay here it's great value and most of the staff are lovely.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Don't understand the open mind. 902 Excellent reviews!!! Pleased you enjoyed. Visit soon. Regards C. Norky

"Best western Burn hall hotel"

1
Knitting17, Great Yarmouth, United Kingdom 02/12/2019

I stayed 29th November on a trip from Norfolk , the hotel looks great but our room was hot I tried to put it down while we had our meal and was very dusty . We went for into looked like events room it was chilly the food wasn't very nice and wasn't warm . We then went to the bar very few seats so I asked was there a bigger bar he said no . We did get a seat but the room was cold so we went to recieption it was freezing even though the doors were closed we only stayed a few minutes we were shivering so we went to our room it was still hot . We went for breakfast was cold a lot of us were saying but we had to go through 2 rooms so I didn't complain but the lady next to me did she caught the chef she graded it off her and didn't apologise in the mean time a few asked for fried eggs which they brought them to the table they were covered in grease not good so all in all it was not good and I was told it wasn't like that last year when they came . I won't be going back Linda little

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy. Regards C. Norky

"Another wonderful stay"

5
User 02/12/2019

My husband & I have just returned home from a 2 night break at Burn Hall. It's location is ideal for York & other North Yorkshire attractions. The food in Robinson's Restaurant is amazing & portion sizes are HUGE (particularly the fish & chips) & delicious. The rooms are well decorated & warm. We have stayed at this hotel many times & have already booked our next short break at Burn Hall for February next year. Looking forward to it already.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. We serve Yorkshire portions!! See you soon. Regards C. Norky

"Yorkshire deal"

5
User 30/11/2019

We stayed here on the Yorkshire deal which was great value, the lady that checked us in was very friendly and welcoming as was everyone else there. The food was good both at breakfast and dinner. I would definitely recommend this hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Lovely Hotel"

5
Victoria C, Ilkley, United Kingdom 25/11/2019

Just returned from a two night break, excellent hotel, staff and service great, food delicious , lovely hotel and grounds. Room warm and cosy. £20 taxi into York. Will definitely return.Bird of prey included in the B&B deal plus first night evening meal free, this is a good deal.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. You are our 900th excellent review. Congratulations!!! Contact the hotel for a thank you. Regards C. Norky

"Excellent"

5
Petergardners, Leeds, United Kingdom 25/11/2019

Such a lovely hotel set in a lovely location, staff are very friendly and very helpful! The food is amazing, I ordered the bacon double burnhall burger which was just something else! The hotel room was very nice, lovely soft bed and very clean and spacious. I will definitely be returning as soon as I get the opportunity.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Impressive"

5
Uk-Girl-1966, Cairo, Egypt 25/11/2019

This is my second visit and I remain impressed. A hidden gem. So close to York, in easy reach of the park and ride for all of the attractions but without the hassle of parking. Clean, comfortable and cosy. Great little restaurant, reasonable prices and food is freshly prepared and abundant. Even a bottle of wine is provided at a very reasonable price. I'm not quite sure how they can do it at such a reasonable price and am also not sure I should be sharing this information as that may change. I'm not that easy to please but I highly recommend this hidden gem. The offers are unbelievable value. If you are thinking it's too good to be true, in this case it's not. Don't hesitate.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Don't worry. We know what we are doing! Visit soon. Regards C. Norky

"Weekend break"

5
harrythomas66, Seaham, United Kingdom 25/11/2019

Just back from a 2 night stay at the burn hall hotel, excellent stay, staff were fantastic, meals were excellent and the bird of prey centre on site is definitely worth a visit. We will be back soon, well worth the money.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Bargain break!"

4
KathrynT, Rotherham, United Kingdom 24/11/2019

We booked a travel zoo deal for two nights including a cream tea and tickets to the bird of prey centre which is situated in the grounds! My brother and sister in law also came along too. The room was fine, very clean and with a large bathroom. Tea/coffee making facilities and my WiFi worked fine. We never turn the tv on whilst away so cant comment on channels. We found all the staff friendly and helpful...my husband was always ready for a chat with Leo! Plenty of choice for breakfast! On the first evening we had starters and mains (the deal also included a free bottle of house wine if you purchased this) The whitebait was very nice as was the mackerel Caesar salad that my husband had. I really liked the look of the feta starter too! Three of us had sea-bass for mains which was gorgeous and my brother in law a huge burger! On the second evening we decided to share a starter as the portions were very large! Again a huge portion of very nice pate...would never have been able to manage it alone! I had belly pork which was wonderful, my husband a lovely salmon dish, sister in law a huge portion of fish and chips and brother in law chicken. We were all more than happy with our meals! Finished the evening with a few drinks in the bar. We thought it was well worth the money and would visit again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"A gem close to York."

5
Stan O, Sutton Coldfield, England, United Kingdom 15/11/2019

Burn Hall is a really good quality and value option hotel and convenient if you are visiting nearby historic York. The old hall has been tastefully converted into the reception, dining and restaurant facilities. A modern purpose built accommodation wing has been added with a range of room options - we upgraded to a superior room and had a spacious well appointed en suite room. We found all staff friendly, helpful and professional. The meals were delicious with a varied menu including daily specials. Breakfast was a hearty full English affair. The '3 night Yorkshire Break' deal was excellent value and the nearby Park and Ride was an additional bonus for exploring the lovely city of York. Highly recommended.

"It's just as good as last time!"

5
Elizabeth C, Sheffield, United Kingdom 14/11/2019

A return visit. Everything was good. We had paid a little extra to upgrade our room. A correct decision because it was larger and with a few more luxurious items. The menu hadn't changed since our last visit in June, however this didn't matter because the food is of a very good standard. A special of salmon, prawn sauce and samphire was truely delicious. The belly pork tasty and the steak and ale pie was a proper pie not just a slab of pastry on some stewed meat. Puddings great, posset very lemony and the sticky toffee pudding out of this world. Congrats to the chef. All the staff are pleasant and efficient.A lovely hotel in beautiful surroundings.

"Burn Hall"

5
tim w, Kingston-upon-Hull, United Kingdom 13/11/2019

Just stayed 2 night break at burn hall and had a lovely stay. Food in the restaurant was very nice and would recommend it. Breakfast also very nice. Staff helpful throughout. Would recommend this hotel

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Sunday Carvery "

4
Bexscaff, York, United Kingdom 12/11/2019

Excellent carvery! Would recommend highly. The only negative is that it takes forever to be served at the bar and the carvery is cleared at 3pm. We arrived at 2.30pm but it took 20 mins to get a drink so it was a bit rushed.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry about the drinks as we were very busy. Pleased you enjoyed overall. Regards C. Norky

"Organised chaos"

3
vixwilson, York, United Kingdom 10/11/2019

Visited today for a meal booked through my partners work as the boss was retiring.. the hotel is lovely and clean and one or two staff members seemed nice however the bar area was a complete joke, only one member of staff considering there were 27 of us plus all the other hotel guests, we were waiting ages to be served and the bar man kept dissapearing.. I asked a chef who was in the area if there were any staff and he abruptly said clearly I work in the kitchen it's nothing to do with me you will have to wait he is busy making coffee!! Great attitude, even when I mentioned the bad attitude of staff to the receptionist she just shrugged and said well I cant do anything I dont work over there.. the carvery was nice and the room we were in was done out well but I wont be rushing back due to the lack of organisation and rudeness of staff, yet another best western let down.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. CCTV is a wonderful thing. Will be contacting BW today. Regards C. Norky

"Fabulous staff!!"

5
Jools66Lancashire, Barrowford, United Kingdom 08/11/2019

Stay here 3/4 times a year on business and must say it is always a pleasure. The staff are lovely- efficient friendly and very helpful...it is usually the same guys in the bar and restaurant and they really know how to look after their guests. Rooms quite basic- no airs and graces but always clean and comfortable. Food is pub grub but good quality and very tasty- massive portions and usually served v hot so be careful! I recommend the Sea Bass or the recent Chicken special which was served with a creamy pea, leek and mushroom sauce. Divine! Great grounds- very rural and about 30 min drive to York. Would def recommend!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Restaurant is awful"

1
User 07/11/2019

My partner and I ate in the hotel's restaurant and the food was way below our expectations, we explained this to the waiter and didn't expect to pay for the food as we barely touched it. Upon checkout, I was told there is an outstanding balance of £30 for the 'food', which I politely declined to pay - hotel staff said they'd investigate and get back to me to discuss. Hotel never contacted me and just assumed they could take the funds from my card when I got home with no prior notice. This caused me to make a complaint and due to this issue, I will never use Best Western again. Rest of the hotel was okay, you get what you pay for but still really unhappy they took funds without permission.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Sorry you did not enjoy. Regards C. Norky

"Excellent food"

4
sunshinedrinks, The Pennines 07/11/2019

Priced very reasonably for B & B with a cream tea included. Dinner was very good, both nights the dining room was full - luckily we'd booked. We paid a little extra for a room upgrade which gave you a bigger room. Most guests were retirement age taking advantage of the £99 for 2 nights with one dinner. Would go again at these rates.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Excellent Value"

4
Charlotte L, Milton Keynes, United Kingdom 06/11/2019

We booked under the 2 night Yorkshire deal- 2 nights for £99 which included breakfast and dinner on 1 night. Hotel grounds really have the wow factor! Check in was smooth. Our room was basic but had everything you needed and was clean. Our room 212 was extremely warm! We had the window open to try and cool the room down. It didn't make a difference when you turned the radiator down. The only thing I could of done with more of was shampoo. One small tube for me wasn't enough. I did go down to reception to ask some more. Dinner at the restaurant was great with plenty of choice. The portion sizes are huge!! I struggled to eat my main meal. When I mentioned to the staff about the portion sizes they replied " Yorkshire portions" Massive!! Breakfast was buffet style but great quality! All staff work really hard and can't do enough for you. The only thing I think should be mentioned is the dinner allowance as we wasn't made aware of this. £15.00 towards dinner. But like someone else mentioned the main meals can start at £15.00. It wasn't an issue for us, but for others this may become an issue. A small reminder when they seat guests might be good.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Afternoon tea with overnight stay"

5
mmwatson2018, Huddersfield, United Kingdom 05/11/2019

We were bought a afternoon tea and bird of prey so payed for an overnight stay well worth it a nice comfortable hotel with lovely food and excellent friendly staff and they do some excellent deals for 2&3 night stays and Christmas and New year deals

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Hopefully see you at Christmas. Regards C. Norky

"Short Break"

4
rfehowarth, Pickering, United Kingdom 01/11/2019

Basic accommodation but good value for money. A well-run operation, very helpful staff and excellent food. The rooms are comfortable but basic. We upgraded for more comfortable seating but sadly there was none though the room was large enough to accommodate it.

"Birthday Beak Away"

4
Mostonian, Manchester 31/10/2019

My wife and I had a two day break at Burn Hall to celebrate my wife's birthday. We took advantage of the two day Yorkshire Break offer which proved to be very good value for money. We were a little concerned that the 'dinner on the first night' was actually an allowance of £15 off the a-la-carte menu and the least expensive main course was £15. We needn't have worried as the size of portions being served meant that a starter or dessert was not necessary! The staff in the restaurant we friendly, courteous and efficient which added to a very pleasant dining experience. Our room was not the largest room that we have stayed in but was clean and comfortable. The bathroom was more than a decent size but there was an odor from washbasin and window did not close properly both of which we reported on leaving the hotel. The receptionist apologized and made a note of the problem. This is our first experience of a Best Western Hotel and we would have no problem in returning or recommending this hotel to others. Free access to the Birds of Prey Center was a welcome bonus.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Just a little bit special"

4
User 31/10/2019

Stayed at Burn Hall on a 2 night travelzoo voucher. Value was extraordinary and included a free bottle of wine, afternoon tea and a free tickets to the Bird of Prey centre next door (wonderful!). Staff could not have been more friendly and helpful and although the standard rooms are a little dated and functional, it was a minor issue.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Everyone loves a deal. Regards C. Norky

"Country location"

4
petemutch63, Derbyshire, United Kingdom 31/10/2019

A little far out of York but taxi set price £20.00 very efficient. Friendly efficient staff. Rooms a little bit tired but very clean.Food in the restaurant breakfast dinner very good value and well presented.will definitely return.If you are looking for a country retreat this is for yo

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. See you soon. Regards C. Norky

"burn hall hotel"

5
Jane S, Hartlepool, United Kingdom 30/10/2019

brilliant stay very welcoming food outstanding definately recomend this hotel .our stay was very pleasant . cream tea was small but so nice plenty tea and coffee served with it .the main food was very generous in portion size very tasty very fresh wine served with meal was also very nice .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"One of the best"

5
RGG1952, Sunderland, United Kingdom 25/10/2019

Another absolutely fabulous stay at Burn Hall. Stayed here several times now and every visit has been first class - superb food and good-sized portions, friendly, helpful and highly efficient staff, well-maintained rooms. Lovely setting to relax and enjoy.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Comfortable stay"

3
AKK1953, Rossendale, United Kingdom 24/10/2019

Close to York and a short distance from the Park and Ride terminus. Stayed 2 nights here in a Superior grade room. Although the bathroom needed an update, the room was spacious and the bed comfortable. Chocolate biscuits with the tea/coffee tray were a nice touch not seen in many similar priced hotels. Although it looks like a country house hotel, it is more the standard of a Premier Inn. The reception area is a rather empty, cold and uninviting, more like an office foyer. Reception staff were friendly and efficient although our check in was interrupted by the lone receptionist having to answer the enquiries phone. Throughout our stay we felt that there were not enough staff on duty. This was evidenced in both the bar and the restaurant. There was one barman serving with quite a queue waiting. Before our turn came he left, to take an order through to the restaurant before returning to serve us. We also waited some time at the dining room reception at both dinner and breakfast before someone came to take us to our table. The staff were polite enough but did seem rushed off their feet. Breakfast was ok although there was little choice if a cooked breakfast wasn't wanted. There was only white bread available when we arrived with still an hour to go before breakfast hours finished. No croissants, rolls or similar were on offer and no brown bread - I did ask but the person who went off to enquire never came back. What we had was well cooked but it was not the amazing Yorkshire breakfast the publicity would lead you to expect. All in all probably reasonable value for money but perhaps a little more attention to detail could raise this from an average to a good hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you had a comfortable stay. Regards C. Norky

"Most enjoyable"

5
Alastair M, Gloucester, United Kingdom 24/10/2019

What a nice hotel. Plenty of free parking. Rooms were comfortable and warm. Food was excellent, both breakfast and the evening meal were superb, great quality and generous portions. Waiter service was also superb. Very close to York if you wished to visit.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your visit. Visit soon. Regards C. Norky

"Yorkshire Break"

5
Rod H, Wateringbury, United Kingdom 24/10/2019

We arrived by car and the location was easy to find, parking is plentyiful and the park and ride into York was quick and inexpensive and 10 minutes from the hotel.We found all members of staff without exception were professional, helpful and friendly and the food served was really good value for the price.I fully understand the difficulties of serving a buffet style breakfast but on both occassions the food was cold, this can easily be rectified by batch cooking. However, great value for the price and exceptional staf, clean rooms and a comfy bed. We will return ( or I'll be Back !!)

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Hope to see you again soon. Hasta la vista C. Norky

"Winter special"

4
Andrea H, Newcastle upon Tyne, United Kingdom 23/10/2019

Booked a weekend at burn hall as near to Tockwith race course. Got a really good deal with breakfast and a evening meal included at £15 each. Meals were really good and hot and staff were lovely and friendly. Room really nice clean and good size. Would recommend this hotel if you have a car good place to visit lots of different places as well as York.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Hope you had a good time on the race track. Visit soon. Regards C. Norky

"Trip to york"

4
Diane C, Telford, United Kingdom 18/10/2019

Booked this hotel via travelzoo ,very good price ,however dissapointing as a cream tea was included,however this was between hours of 12/4 ,we were out at this period of day so missed out. Hotel appearance very good set in beautiful grounds,however isolated from main roads. Would recommend and stay again.

"Exceiient quality"

4
wynnwalton, Paphos, Cyprus 17/10/2019

Hotel clean. Evening dinner excellent value and of good quality. Large portions always piping hot. Breakfast average. Lounge and bar areas quite cold but rooms were a good temperature. Hotel in a lovely location very close to the city of York.

"Excellent value stay"

5
carolclarkchester, Chester, United Kingdom 15/10/2019

The 2 night deal at the hotel is excellent value for money and the food could not be faulted. Close to the park and ride service you can easily reach York for a day out without having to worry about parking. The only negative were the bedside lights which were hopeless.

"Fantastic stay, highly recommend"

5
User 11/10/2019

Really amazing hotel, we were so surprised as we bought a travel zoo voucher for this hotel and the deal was so cheap and we thought it might be tired or run down but it was immaculate, modern with nice furnishings ,super clean and with really helpful friendly staff, the afternoon cream tea was lovely, the room was very clean and pleasant, the bed was super comfy and very quiet area so very easy to get to sleep,the breakfast was filling and well cooked with plenty of choice and the evening menu was delicious ,with huge portions, we thought before we arrived that we would eat there the first night only but it was so good we went there the second night too, the York bird of prey centre was included in the deal and one of the best parts, it was literally right next to the hotel so an easy walk and was such good fun, my little girl loved it and loved handling the birds, with once again really great staff that took time to tell us all about each bird, will be booking this hotel again very soon and would recommend to my friends and family.

"Customer service"

1
User 10/10/2019

Nice hotel but I think the staff need a lesson in customer service .i switched the bedside light on and it banged and flashed and gave me an electric shock it also tripped the fuse . I rang down to reception and they reset it and again it went with a band. I rang and complained down to reception but at no point did anyone ask after our welfare or offer a room change. In the morning my wife and I went down for breakfast and a young gentleman with a beard showed us to our table. We went to the buffet station and when we returned to our table he had given it to another couple so we had to move .as I have already stated a lovely hotel in nice surroundings but the staff leave a lot to be desired and we won't be returning in the future

"Fantastic deal and break"

5
El0uise, Derby, United Kingdom 09/10/2019

Just had a fantastic value for money weekend with my husband. The deal included a dinner voucher on the first night and a trip to the bird of Prey Centre situated in the grounds. The staff were very friendly, Our room was spotless and very comfortable. The food at dinner and breakfast was top notch with plenty of choice. The bird of prey centre is really worth a visit, we found the handlers to be very knowledgeable and obviously loved their work with the birds. Would definitely love to stay at the hotel again soon

"Fantastic Deal!"

5
faudlhouse, Scotland 08/10/2019

4 of us bought the Travelzoo deal of £79 per couple for 2 nights. The deal included breakfast both days, a cream tea, free tickets to the adjacent Bird of Prey Centre, a bottle of wine per couple and a glass of prosecco per person, if 2 course meals were bought. The meals were really good with large portions. We ate in tthe hotel both nights.The hotel is modern and clean and tthe staff friendly. 9 mile drive into York.Recommended

"Relaxing Weekend"

5
Sandra F, Guisborough, United Kingdom 07/10/2019

Just back from special two night break for £99 Hotel is ideally situated in lovely grounds just 10 minutes from the park and ride into York Centre with York Bird of Prey Centre onsite (free entry included in the deal) The room was clean and comfortable and had everything we needed albeit a little compact The food was lovely and portions generous and the staff were helpful, friendly and polite Just a special mention for Michael who was in the bar every evening until it closed, cleaning and tidying up afterwards and also ran the breakfast service every morning working very hard without stopping for a rest!!!

"The very best of Yorkshire Hospitality"

4
Grommitsupporter, Hampshire, United Kingdom 02/10/2019

Conveniently located 10 miles north of York; a hotel that's welcoming atmosphere is at the heart of a good stay. Although rooms are not large, food is good and service is friendly and extremely efficient.

"Brillaint Hotel"

5
Mike M, Sevenoaks, United Kingdom 01/10/2019

We were a group of 8 that came up for 5 days to watch a sporting event. We stay in many hotels, not many can come close to this for it's overall standard for the price paid, it was superb. The staff were truly brilliant all over, but the restaurant and bar staff were far better than hotels I have stayed in that cost three times this price! Very little to find fault with other than trying to get a taxi from the hotel, which wasn't the staffs fault more the local taxi firms

"Excellent Hotel"

5
Kevin C, Leeds, United Kingdom 01/10/2019

This hotel is a really good find. We stayed for 2 nights in a lovely room with water, biscuits, chocolate bar snacks and tea, coffee etc. The staff are very helpful, pleasant and friendly. We had a 2 course meal in the restaurant on the first night which was very well cooked and large portions. Breakfasts were again well cooked and plentiful. All in all a very pleasant stay which will be repeated for sure.

"Weekend stay"

4
User 30/09/2019

Good value for money Excellent staff Poor beds and pillows Breakfast and evening meals very nice and really good value Bar prices very good for a hotel Enjoyable stay with good parking facilities Would recommend

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Visit soon. Regards C. Norky

"Worst night sleep ever!"

1
Simon W, Faro, Portugal 30/09/2019

Walls paper thing and the creaking floor boards from the room above were so loud that we hardly slept. Added to this, the high windowed room was looking over an enclosed roof with heating with noting but heating vents for a view (rm 201) Wifi signal in room was none exiting which was compounded by the fact that there was almost no mobile signal in the area and the rooms are basic and outdated. When we were checking out the reception asked us: "How was your stay?" When i answered that it was the worst night sleet we had slept in a hotel for a long time, she didn't even ask why, she just said that she was sorry to hear that! Somehow i get the impression that this wasn't the first time she had heard that complaint!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy your visit. Regards C. Norky

"Very enjoyable"

5
User 25/09/2019

Such a lovely hotel in excellent surroundings, the patio area is very well kept along with all the grounds around the hotel so a ten out of ten for the ground staff who seem to a excellent job! The hotel staff are very friendly and welcoming and always do a excellent job. The food is just amazing,I've not had a bad meal yet and the belly pork is to die for. I'm sure I'll keep comimg back as it's just so nice,especially sitting out on the patio on a lovely sunny day. The bird of prey centre is definitely worth going to, we had such a good day there we was thinking about going back the next day to interact with the birds again and listen to the orators who did a excellent job.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Nice to hear from someone who knows what they are talking about. Really pleased you enjoyed your stay. Visit soon. Regards Ebernezer Norky

"Hotel Scrooge"

1
Peter T, Clane, Ireland 25/09/2019

Management policies set the tone of a hotel and this hotel's are all wrong. Because we were uncertain of our arrival time, we booked a table for dinner at the hotel. We quickly discovered that any change to their menu would incur a charge of £2 per change. So, if we wanted potatoes instead of chips, it would cost us £2: not an addition to our plate just a substitution. And this meanness of spirit extended to the staff. With a couple of exceptions, they all looked miserable and acted out accordingly. An absence of name tags prevents naming the worst offenders. It's a shame because the hotel is comfortable and the adjacent bird of prey sanctuary is an added bonus. But I don't pay good money to be treated like this.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you don't agree with one our policy. it has nothing to to do with the staff as it was my decision. Pleased you found the hotel comfortable. Regards Ebenezer Nork

"Great 2 Night Break and Value for Money"

5
User 24/09/2019

Had a great stay at Burn Hall. The staff were all welcoming and friendly, the food was great and the room was nice. The Bird of Prey Centre which was part of the hotel deal was amazing and not to be missed, the staff are so knowledgeable about all their birds. Would definitely stay here again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Think before you book"

2
Lambo66, Biggleswade, United Kingdom 24/09/2019

We stayed here for three nights with my cousin & his wife from Ireland. As we have stayed in other Best Western hotels in the past I though it would be ok to book into another one - wrong. We booked two double executive rooms, compared with many hotels we have stayed in, I would not class these as being executive, The double beds are two singles pushed together and covered with a membrane which made sleeping very hot and uncomfortable. The lighting in the room could also do with updating. The WiFii signal is not good as you keep losing signal and having to login many times. Dinner that evening was very nice although I was surprised that it does not vary. I downloaded the menu in advance some time ago and note it has not changed at all. Also, to change one item i.e. rice in place of cous cous incurs a surcharge of £2.00. I find this outragious. Breakfast was nice and plentiful save that the bacon is more suitable for re-soleing shoes as it's like leather. I wanted honey to have on toast but noticed that all the pots had crytalised. I pointed this out to the waiter and he just said "that's the way they come". I said "but I cannot spread it" to which he said "I am not arguing with you but that's the way they come". Most of the staff are very cherrful and courteous but there are one or two that could do with going on an awareness course on how to treat paying guests. Some reception staff could also with a bit of training. It is customary to greet people with a smile and hello / goodbye whenever one exits and enters the hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy your stay. Regards C. Norky

"Delightful hotel and staff."

5
Sandy S, Peterborough, United Kingdom 23/09/2019

This was a last minute booking (the night before!) so our choice of hotels was restricted.We were not disappointed - this is a gem of a hotel set in beautiful surroundings offering basic (we had a standard room) fascilities but comfortable and spotlessly clean. The staff were all courteous and helpful and the food excellent. A good buffet breakfast set us up for the day and though the evening menu is quite restricted, it is beautifully cooked and presented, with generous portions. Although there was a wedding party on our first night, we were not disturbed in any way and enjoyed peaceful nights in this lovely part of Yorkshire. We enjoyed a 3 night stay offer price which included a half price evening meal on our first night, plus breakfast on each morning of our stay - a real bargain! We will certainly aim to visit Burn Hall Hotel again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Hope you visit soon. Regards C. Norky

"Excellent hotel, team very helful"

5
Catherine N, Manchester, United Kingdom 20/09/2019

We held our wedding reception at Burn Hall recently and were very happy with the service we received from the team. They were very helpful and accommodated all the requests we had to make our celebration unique. The rooms are good with decent amenities and the breakfast served was great. Overall, we had a great time and will be returning in future! We'd also highly recommend the birds of prey centre next door!

"disgusted"

1
steveec2016, Redditch, United Kingdom 20/09/2019

being a seasoned traveller I expect to get what I pay for with friendly helpful staff especially when I have paid extra for a superior room my wife and I expect a hotel we book to be up to the standard to enjoy our stay. This hotel thought they could dismiss our objections with feeble excuses never before have i had to complete a negative summary of our stay anywhere

BurnManager, Director of Sales at Best Western Burn Hall Hotel, responded to this review
Thank you for your comment. I'm clueless on this incident. Regards C. Norky

"Burn Hall Hotel"

5
SH_171905, York, United Kingdom 19/09/2019

Me and my husband got married here on 7th September. From the first time we visited and met Nikki we knew the search for a venue was over. Set on absolutely stunning grounds that make for amazing pictures and 2 beautiful rooms we loved the place. The thing that made our decision though was how amazing Nikki was. From the second we sat down with her she listened to everything we said. She noted the things we liked and didn't like and was professional and friendly. I always said when planning a wedding I had to get on with whoever was helping us do it, and I couldn't get on with Nikki any better. She didn't try to force anything we didn't want on us, and she was so laid back about the whole process. Everytime i emailed Nikki replied within hours, anytime we wanted to go along there was never any awkwardness we were literally free to go whenever. We went for a menu tasting and because our starters were running 4 minutes late they brought us soup out to cover the time. - 4 minutes! The day before the wedding we literally dropped stuff in and Nikki was there to sort stuff out with us and the whole process took about 20-30mins. The day of the wedding she made sure everything ran smoothly and my husband was there on time, she was always there watching in the background and more than happy to muck in serving the food. Nikki and John were in touch with us both the entire day telling us what would be happening and when. We had so many people comment to us how helpful and lovely they were. The food was absolutely amazing, we had Goats Cheese and Marmalade Tart, Chicken stuffed with sausage meat, veg and potatoes and chocolate brownie. - the portions are very good!! I can't believe how lucky we fell and got the wedding of our absolute dreams - and for me a massive part of that was down to Nikki and John who are both the friendliest nicest people! If you're thinking about getting married here, go for that meeting and chat with them - you won't regret it!!!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your Wedding Day. It was a pleasure looking after you. Visit soon. Regards C. Norky

"Afternoon tea"

1
663margaretn, York, United Kingdom 18/09/2019

So disappointed today, we booked afternoon tea with a special half price Groupon voucher. Other customers we presume had tea without a voucher, because they sat in a little room with tablecloths, while we were put in another room with no table cloth or place setting. The food was very poor, sandwiches very thin and damp. The ‘cakes' were very disappointing too, the cream cake was a very thin slice of Madeira cake one and a half inches square with a tiny dot of cream and a raspberry. I personally thought that businesses that invited people to buy a Groupon voucher did so to promote their business and encourage people to return. We felt very undervalued and will not be returning.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Sorry you did not enjoy. Regards C. Norky

"Pleasantly surprised"

4
User 18/09/2019

Booked as part of a Groupon deal. 3 days, a cream tea, a free bottle of wine for the first evening meal and free entry to the bird of prey centre. Can't go wrong for a shade under £90.00 all in. The staff were friendly and attentive, the room, albeit not top class was comfortable and functional. The food (we had the fish and chips) was well prepared and tasty (although it was a bit of a stretch to call the obviously boiled then fried potatoes 'chips', they were tasty enough though). Although I am not a wine drinker, I was pleasantly surprised with the bottle of Hardys which came free with the meal. they serve a full english buffet breakfast with eggs cooked to order. The usual suspects are also available. Toast, marmalade, cereals, etc. Nice, well kept grounds and the bird of prey centre is a must.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Spread the word and visit soon. Regards C. Norky

"Once again another happy visit to Burns Hall Hotel"

5
Dave C, St Helens, United Kingdom 13/09/2019

This is our fourth visit to Burns Hall. It is situated in a quiet and peaceful location. We stayed in room 112. This room was on the ground floor, not far from the reception area, and dining room. The room was spotlessly clean, and had everything we needed. Upon booking we requested extra pillows and a fan in our room and upon arrival they were in the room as requested. The hotel staff work hard and are very friendly, and helpful. If there are any issues that may come up they will endeavour to sort the problem out as soon as is possible. Many thanks to the hotel staff for another great stay at Burns Hall.

"Lovely quiet hotel in a good location"

4
Andewcbn, Sheffield, United Kingdom 11/09/2019

Stayed here for two nights. Comfortable bed and nice spacious room - we were advised on arrival that we had been upgraded, so standard rooms likely to be a little smaller. Well maintained grounds and friendly staff throughout. very good location, being close to the Yorkshire Wolds, Eden camp, York and not far from the coast (Whitby, Filey and Scarborough). The hotel was very peaceful when we were there, staying over Sunday/Monday nights, but other residents we spoke to who were there on Saturday night said it was very busy owing to a wedding party. Nice breakfast, but if I was going to be picky it would have been improved by having grilled tomatoes and hash browns! Bird of Prey centre in the grounds was excellent and well worth a visit. Will definitely stay here again in the future.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. See you again soon. Regards C. Norky

"Friendly staff, excellent food"

4
juliern_12, Lincoln, United Kingdom 09/09/2019

Had a lovely stay, friendly helpful staff, excellent food. Only downside was our room needed a bit of a facelift but we'd stay again so not bad enough to put us off. Bird of prey centre next door was worth a visit, again friendly staff and very knowledgeable.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Edwards Coaches"

4
User 09/09/2019

This hotel is 10 miles out of York. Clean comfortable and serviceable. Not much sitting area in lounge and bar especially when we were a coach full. Food good. There is a bird sanctuary within the grounds

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit to North Yorkshire. Regards C. Norky

"Lovely hotel"

5
User 06/09/2019

My friend and her husband recommended this hotel to us as they had stayed here in June and said they had thoroughly enjoyed it. I'm so glad they did!!! Our room was quite small but had everything we needed. Comfy bed, huge bath towels, spacious bathroom & tea and coffee facilities. We ate here on both nights as the food is so delicious and obviously homemade! (The chicken Kiev is to die for!!!) The staff are friendly and very helpful. Liam in the restaurant was excellent! We have booked to come back in November with our friends!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you in November. Regards C. Norky

"Stay at Best Western Burn Hall Hotel"

4
User 04/09/2019

Had a lovely stay staff very helpful and friendly, afternoon tea was a disappointment cakes very dry I wouldnt cl ass it as afternoon tea just a cake and a pot of tea. Birds of Prey experience was marvellous very interesting well worth a visit, The only negative commentI would be to check your duvet as ours was very badly stained which had an odour as well which was a shame as the stay was really good value.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Lovely relaxing stay"

5
tabbie67, Widnes, United Kingdom 04/09/2019

Bought a stay here via travelzoo and so happy we did excellent value for money. Fantastic food. great service. Upgraded to a suite for £20. Lovely place to stay..food portions really good..would come back again!!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Disappointing"

3
sue63Leeds, Birstall, United Kingdom 02/09/2019

Stayed here 1 night in what was supposed to be a suite. In reality it was 2 bedrooms which had been made into 1. Bedroom part was ok apart from stained carpet. The other room had 2 tub chairs and a tv on a large unit. Again the carpet was stained. There was no coffee or side table ,no sofa, no floor or table lamps. Didn't look anything like the photos on the hotel website. As we only stayed 1 night didn't bother to ask for another room. left the following morning very disappointed. I would suggest that the room be changed back to 2 bedrooms or some more furniture be added.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you were not happy, Regards C. Norky

"Back again!"

5
Walter W, York, United Kingdom 02/09/2019

Stayed at Burn Hall at the weekend. The staff were really friendly apart from the little Columbian man who wouldn't stop talking and go do some work. The food was brilliant and hat off to the chef. The drinks are reasonably priced for a hotel and the whole offer was a real bargain if you want to explore York or go walking on the Moors. I'll be back!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Watch out for the full moon. Visit soon. Regards C. Norky

"Best Value"

5
User 28/08/2019

Burn Hall is the best value for money hotel set in lovely grounds. Staff are excellent and breakfast is included in price. Based on two sharing for two nights it is the best value around. Bus into York 10 minutes away

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon Regards C. Norky

"a proper hotel"

5
pcooper6, Morecambe, United Kingdom 25/08/2019

being set in over 40 acres it becomes a lovely peaceful place to stay and if your fed up with driving like i was there is plenty to cccupy yorself in hotel and grounds.the main one being a birds of prey sanctuary with a huge collection and variety of birds to see and watch them fly with the many demonsrations they put on through the day.or just have a drink in the bar or sit out on the terraces all very relaxing and in the eveing there is a fine restaurant to go to,just the sort of mini break for me i have been four times now great,

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C.Norky

"Terrible"

1
bigbill185, Kirkcaldy, United Kingdom 25/08/2019

Iv been in this hotel a few times not by choice booked through work too far away from civilisation can't go out for a walk as on a country road, rooms are poor and outdated no air conditioning or fans in rooms no phone signals very poor WiFi. breakfast was terrible not much choice in cooked foods couldn't cook poached eggs correctly, always require a swipe of your credit card for security only hotel I go to that asks for this

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Hello bigbill185 just identify yourself to the GM and we will look to book you elsewhere. Regards C. Norky

"Absolutely Fantastic"

5
User 24/08/2019

On booking we asked if there was a suite with a drop down bed available as we were hoping to bring our foster child with us. On arrival we were absolutely delighted to find the room was perfect for our needs. Staff were also brilliant along with excellent food. The fact that free parking is available on site, and only being nine miles from York is a bonus.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Look forward to seeing you again. Regards C. Norky

"couple of days away"

4
lawsonwsly, Ulverston, United Kingdom 21/08/2019

A really nice stay and would go back without a doubt. Friendly staff and the food is very good (the cheeseboard is amazing I have to add) and the breakfast is really tasty and plentiful Ok the bedroom was a bit small and we didn't find the bed very comfortable but that is subjective to our choice of mattress, but apart from that the room was fine. A visit to the Bird of Prey unit is a must for any age. All in all a decent hotel for a short break

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your visit. Visit soon. Regards C . Norky

"Very Good All round 118"

5
David Alan D, Widnes, United Kingdom 20/08/2019

We spent two nights here 18-19 Aug and cannot praise the staff enough. Friendly and helpfull everyone of them. The buffet breakfast was laid out well and plentyfull Ordering Fry or poach eggs as required ensured they were fresh everytime. The room was clean and tidy and I found the bed great with the wife saying it was comfortable. During our two day stay we visited Scarbourgh and Stockton-on-Tees both well within a gentle drive, with York on our way home. The Yorkshire Bird of Pray centre is set within the grounds of the hotel and worth a visit by young and old.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your visit. Hope to see you again soon. Regards C. Norky

"We didnt stay!"

2
Gibson999, Stockton-on-Tees, United Kingdom 20/08/2019

Booked here to go to countryfile live. We did arrive early so room not ready so sat in the bar. As soon as we let ourselves into the room we both decided immediately to leave. Never walked out of a hotel before, but i will admit I struggle with the 'good' reviews of this place on tripadvisor. I know opinions are personal but I would not entertain this hotel. It's so close to york there are many better options.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Sorry, but we have no knowledge of your visit.

"Lovely stay"

4
garym186534, Glasgow, United Kingdom 19/08/2019

We stayed here to go to Countryfile Live at Castle Howard and really enjoyed it! The staff were lovely, the dinner was delicious in a nice relaxed dining room and the rooms were basic, but clean and comfortable. The breakfast buffet was great and the location was superb! We visited the bird of prey centre with the hotel's complimentary tickets and had a fabulous time! Would def go back to this hotel next time in York.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"5 night stay"

3
Interailtraveller, Bath, United Kingdom 19/08/2019

The hotel is located in beautiful Yorkshire countryside about a 30 minutes drive from York. The hotel is classic. I stayed in a fairly large en-suite room with basic facilities. The breakfast and dinner were ok. The chef added some vegetarian and Vegan options on request. The service was ok.I think more staff would help. Overall a fairly pleasant stay.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. We are 9 miles from York. Regards C. Norky

"Pampered for my Birthday"

5
Marilyn T, Newcastle upon Tyne, United Kingdom 16/08/2019

Hi, my sister and I visited Best Western Burn Hall Hotel, it was a birthday pampering. We were greeted with smiling faces and very polite staff. The bedroom was very clean and had very comfortable beds. Excellent service of food, from the menu, high tea was wonderful. Dinner was my favourite with the choice of Sea Bass, cooked to perfection. Enjoyed every moment here The manager and his team makes you feel like being at home. Would like to Thank you all very much for making my special day enjoyable.

"Great value short break"

5
User 15/08/2019

Spent two nights at Burn Hall and really enjoyed the break. The staff were very helpful when required and always pleased to assist. The hotel is in a good quiet location perfect for a relaxing time. Breakfast was always a good start to the day

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon Regards C. Norky

"Midweek Break"

4
Mallypark, Immingham, United Kingdom 14/08/2019

First impressions on arrival were of a well maintained property although the short road leading to the property is in dire need of repair. Parking is a bit pot luck but there is a car park at the back of the hotel attached to the Yorkshire Ambulance service but is quite a walk if it is raining. Reception is very clean and tidy as are the restaurants and bars. Very friendly helpful staff. Paid extra for a larger room and had a room with a large double bed which was two singles bolted together. Very comfortable with crisp white bedding. Only drawback was that the room was fitted for disabled occupants so the hand basin was at knee height for wheelchair users. Too low for normal use. More inconvenient than annoying. Overall a good base for visiting York, Thirsk & Helmsley.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Regards C. Norky

"2 day break"

5
roadtripper777267, Liverpool, United Kingdom 14/08/2019

We stayed at this hotel with friends who were over from Italy as we wanted to visit York and stay nearby. The deal from Travel Zoo was exceptional, I don't know how they can offer the package at this price. But apart from being great value, the food was excellent and plentiful and the staff were friendly and courteous for our whole stay.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Even Maldini loves a deal. Regards C. Norky

"Couldn't fault it"

4
User 13/08/2019

Spent 3 nights here on the summer special deal which includes breakfast and an allowance towards dinner on the first night. Very good value for money. Plenty of free parking which is always a bonus. Room perfectly adequate, clean and a good size. Food in the restaurant was very good and reasonably priced about £25 each for 3 courses. Breakfast good also. Staff were a credit to the hotel all friendly and very hardworking, they all seem to muck in with the jobs, clearing tables etc. Dining room was always clean and tidy, no dirty pots left lying about. Only downside is that there is no other pubs or restaurants in walking distance but for a few nights would definitely return

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. If you can't fault us. Why not a 5???? See you again soon. Regards C. Norky

"Get the cheap deal, get the cheap room!"

3
Loocol, United Kingdom 09/08/2019

Stayed here for three nights having booked the three night B,B & evening meal on the first night deal (£189). On first appearance the Hotel is well kempt, ample parking and pleasant on approach. The poor receptionist was run off her feet, what with people at the desk and telephone enquiries; surely it would be better to have calls go elsewhere so the main reception can be for welcoming guests? However, we were given our key and told which floor our room was on. The room, although a good size, was dated, the bathroom especially requiring a deep clean (smelt of urine). The room was quite stuffy (would have been nice to open a window pending guests) and there was no air-con. I requested a fan as it was hot in the room; this took over an hour and a half to appear. I also requested extra pillows as those provided reminded me of a piece of paper! Even with more provided, we brought two more (firmer) ones when we visited York. The falconry centre is well worth a visit; you are encouraged to play a key part in the displays! The volunteers that work here are so knowledgeable. I have reviewed other places of interest that we visited - please see my other reviews. Rawcliffe Park & Ride is only a short drive away. The meal at the hotel was nice; you receive £15 credit and pay for anything over. My only grumble would be how miserable the waiters were.. both morning and evening, not a smile between them; shame really as it gives the impression you are not really welcome. Breakfast is quite a noisy affair, especially if there is a coach load in! However, the food was acceptable; basic but okay. As I say, if you are only paying that price I guess you shouldn't expect too much, however a smile should be expected if only to make one feel welcome.

"Good deal"

5
sandraryder, Scunthorpe, United Kingdom 07/08/2019

We booked through Travelzoo and felt it was good value. The food for breakfast and evening meal was delicious and the staff were very efficient and friendly. Being linked to the Birds of Prey centre is an added bonus . We did find the bed to not be too comfortable

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Everyone loves a good deal. See you soon. Regards C. Norky

"A fabulous stay"

5
Pam A, Sydney, Australia 05/08/2019

This gorgeous place is set in a beautiful rural setting but is close enough to York to explore comfortably. The setting is great, the room was good, the food was really good and the staff were excellent. We loved spending some time sitting outside with a good book & a drink. Would happily recommend it to anyone.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. See you soon. Regards C. Norky

"Great deal"

5
Jijillykins64, Gainsborough, United Kingdom 01/08/2019

Lovely hotel, staff great food in restaurant very well presented. Had a two night stay from Travelzoo, excellent deal both me and my sister had a fab time thank you. Easy park and ride to York to save parking. Very quiet surroundings.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Visit soon. Regards C. Norky

"Little gem"

4
Jacqueline E, Newcastle upon Tyne, England, United Kingdom 31/07/2019

Stayed at this hotel in July 2019. From outside it looks in good order and the grounds well kept. We had gone for a two night break ( special offer ) the receptionist was cheerful friendly and efficient within a couple of minutes we had the keys and were on the way to our room. The room was large and clean but not many coat hangers but for a couple of nights we didn't need many. The food in the restaurant was very good although not an extensive menu enough choice to suit most people for a few days. Overall I think this is a little gem of a hotel but it is quite isolated so having your own transport is beneficial if not essential. Would I go back again? I've already booked for another stay, friendly staff good food spotlessly clean another special offer it would be rude not to!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Look forward to seeing you again soon. Regards C. Norky

"S Shearon/Caddick"

5
Sandra S, Aldridge 31/07/2019

Stayed at this lovely Hotel Thursday to Sunday . What a fabulous place. Staff really lovely, spotless everywhere, food amazing!!! We ate there both nights couldn't fault it ... We travel a lot but have never ever tried Park and Ride. Ten minutes drive the parking 1st class and buses run every 10 mins Cheaper and easier than taking the car into York. Definitely on our Go Back list. Well done Team Burn Hall, Thank you..

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Horrible room"

1
lestamunda, London, United Kingdom 30/07/2019

Stayed on a not so busy weekday. Nearby parking was an issue, although an overflow car park further away is used. Room smelt damp and manky. Bathroom was far from clean and towels were well worn out! The bed had seen better days (worn out springs) and the heat was unbearable as windows open minimal (no a/c and reception had run out of fans). Very dated hotel that urgently needs updating. Abrupt staff who did not seem to care; simply going through the motions. Best Western really do need to review this establishment and maybe also look at the nasty unprofessional management responses to negative reviews?

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy visit and my reviews. Regards C. Norky

"Short break to York"

4
John M, Warrington, United Kingdom 29/07/2019

We took advantage of a Travel Zoo special offer by visiting Burn Hall Hotel for two nights on 24th and 25th July at a very reasonable price of £100, including full English breakfast, cream tea, and free bottle of wine with our meal on the first night. The hotel is a little remote and a car is essential, but it is very pleasant, set in lovely grounds, and well managed. The staff were helpful, friendly and professional. Due to the remote nature of the hotel we ate in the restaurants on both evenings. The food was very good, and we were very happy with both meals which were reasonably priced. The drinks choice was good (for a hotel) with good quality real ale on offer and a limited choice of wines at reasonable prices, again for a hotel. The rooms are typical of a budget hotel, very clean with the expected facilities. The only issue for us was that during our stay the weather was stifling and our room was unbearably hot by the evenings. It was impossible to keep cool and, whilst we can't blame the hotel for the weather, it would have been nice to have been offered a fan. Our overall view is that this was a very enjoyable break and represented great value for money.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. We are 9 miles from York. Visit soon. Regards C. Norky

"Good Value Stay"

4
PAULBWarrington, Great Sankey, United Kingdom 24/07/2019

We bought a deal on Travelzoo for two nights bed and breakfast, a cream tea and free entry to the Birds of Prey Centre. Because of the price we paid (plus £10 for a super king bed in an executive room ) of £99, our expectations were not too high. How wrong we were. The room was clean and spacious, but slightly dated and in definite need of a new carpet. It is the first time ever in a hotel that the robe and slippers fitted. Felt like a middle aged Cinderella. The Birds of Prey was amazing. Got to handle a golden eagle close up so can tick that off my bucket list. The evening meal was good, for me , very good for my wife. A free bottle of wine if you ordered two courses. I checked the wine, a Rose, and if bought at a supermarket was not a cheap wine. The service in the restaurant, as indeed everywhere was polite efficient and friendly. In summary i am a strong believer in you get what you pay for but in this case it would have still been a bargain at twice the price

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased cinders went to the ball. See you soon. Regards C. Norky

"A very pleasant stay"

5
User 21/07/2019

Stayed at this hotel for two nights and found it very enjoyable. Room was pleasant and clean. Slept well, no issues with noise, and a comfy bed. Enjoyed breakfast on both mornings. This was buffet style with the usual expected full English items. But only scrambled egg on the buffet. Other eggs were available but had to be made to order. To be honest, we couldn't be bothered to order, so fried eggs would have been nice as part of the buffet. Apart from this relatively small niggle, no issues with this hotel at all. Would certainly return if in the area again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Watch out for our special offers. Regards C. Norky

"Great value for money"

5
Englishwendy, Lincolnshire, United Kingdom 21/07/2019

Quiet setting, easy for links to York and outlying areas in Yorkshire. 2 night break excellent value, good quality breakfast and menu for evening meal was extensive. Clean rooms, good amenities and easy parking.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C, Norky

"Burn hall hotel just outside york"

5
briansunning44, Ayr, United Kingdom 17/07/2019

Very good hotel staff friendly and food good.we enjoyed our stay.handy for York. And easingwold. Just off a 19th. Good food and breakfast. Staff couldn't be more helpful excellent value. Nice and quiet at night.hadifferent a nice relaxing 3 nights

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"More like a holiday then a business trip"

5
Joanna F, Wragby, United Kingdom 17/07/2019

Lovely setting, exceptional service and excellent food. Very clean in all areas and smart, well mannered and extremely helpful staff. Went with my company and made use of the conference facilities. We were absolutely blown away by the quality of the meals.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your conference. It was a pleasure looking after you. Regards C. Norky

"Good food and friendly service"

4
Anne L, Newark-on-Trent, United Kingdom 15/07/2019

A two day break at Burn Hall Hotel via Travelzoo. Excellent value at £99 for two nights bed and breakfast, cream tea and two tickets to the excellent Bird of Prey Centre, plus free bottle of wine with dinner when purchasing starter and main and the second day glass of prosecco when purchasing starter and main. Dinner was very good and not overpriced, limited choice but something for everyone. Option to purchase fish or smoked salmon and scrambled egg at breakfast - generous portion and good quality. Room very clean and comfortable, could have done with shower caps and pen, however if we had asked at reception feel sure they would have been provided. Excellent hospitality tray with choice of biscuits. Paid extra for an executive room, bath robe and slippers provided. Would definitely return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. You should never use a pen in the shower. Visit soon. regards C. Norky

"Great weekend break"

4
User 10/07/2019

My wife and I stayed here for a weekend getaway and found this hotel ideal for our needs. It is ideally situated near to York (10mins down the nearby a19) but far enough out to enjoy the peace and quiet of the rural setting and give great access to the Yorkshire countryside and attractions such as Castle Howard. Our double room was pleasant and very clean, with all the usual amenities and a lovely bathroom. My only complaints would be a very squeaky bed (although comfy) and terrible pillows. However, the staff were only too happy to provide extra ones on request. We ate in the restaurant on the Friday night and had a delicious meal and good wine. All in all, a lovely place to stay with very friendly staff and great service.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Hope you visit soon. Regards C. Norky

"Still excellent"

4
martoct, Scunthorpe, United Kingdom 08/07/2019

We love the burn hall so much this was our third visit. Everything still very good from the hotel to the friendly staff and the excellent food at Richardsons restaurant. The breakfast was still as good as ever. It is a testament to the value and service of this little gem in that we were mid week wed / thurs , off peak but the hotel still very busy. It is used by bus trips, this time a lot of Cornish tourists, what a nice friendly lot they were. Also an added bonus is the entry into the wild bird centre.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Watch out for our offers direct. Regards C. Norky

"90th birthday celebrated in style. "

5
NPI338, Coleraine, United Kingdom 07/07/2019

Twenty of us gathered to celebrate from a Friday to a Sunday. We were given the Garden room for our two evening meals and two breakfasts. Many stayed in the hotel. Two waiters were particularly helpful. Highlights: 1. The friendly staff. 2. The food was good, from the buffet to the breakfast. 3. Stunning grounds and lovely places to sit outside. 4. Having the York Bird of Prey Centre with free tickets at reception was a bonus. 5. The prices were reasonable. Lowlights: 1. Some of our party thought the beds small and uncomfortable. 2. There were steps down to the Garden room. 3. The road before you turn into the hotel was full of potholes. Overall a great experience with many happy memories.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. It was a pleasure looking after you all. Regards C. Norky

"York City within easy reach."

4
rnorris747, Chorley, United Kingdom 06/07/2019

We stayed two nights on a b/b basis with Travelzoo. The deal offered free cream tea, entry to the Birds of Prey Centre, a free bottle of wine if ordering a starter and main in ding room on first night with a glass of Prosecco on the second dining night. The hotel itself has special offers and good value for money. The food at dinner offers a varied menu of well cooked overly generous portions. The house wine was very palatable. Breakfast either continental or hot buffet table. However, as with most buffets the food was warn rather than hot but nice to see hot plates which went some way to keeping the food from going cold. The chef regularly refilled the trays. Good quality ingredients let down by not being hot enough. Generous pots of tea and coffee were also served. The hotel itself is situated in quiet grounds with patio seating for warm and balmy evenings. There are different grades of rooms. We stayed in a standard room which was adequate for the 2 nights. It was serviced with clean quality towels daily and cleaned to a good standard. The bathroom was large and airy but the shower curtain needed changing and the skirting board behind the door needed closer attention to dust. However this is nit-picking as with the complimentary shower gel, shampoo and hand soap this was good value for money. The staff were friendly and helpful in all departments. There was a bar area with televisions.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. See you soon. Regards C. Norky

"Lovely stay"

5
jacbrian, Solihull 04/07/2019

Have just returned from another excellent stay at the Burn Hall Hotel. 10 seniors (five couples) all had a brilliant time. Lovely location, plenty of good food and very friendly staff - particularly the charming Leonardo who looked after us so well.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. It was a pleasure to look after you all. See you soon. Regards C. Norky

"Another great value stay,"

4
Carole H, Wakefield, United Kingdom 04/07/2019

We have just returned from our second visit to Burn Hall. Their 2 night special summer offer is amazing - I don't know how they do it! The hotel is ideally placed for a visit to North Yorkshire's glorious countryside - we followed the Sculpt 7 churches trail ( see website) , visited Sutton Park and used the included tickets from the hotel to see the birds of prey ( and flying show) which is located at the rear of the hotel. Burn Hall staff are friendly and efficient. Meals are really good ( breakfasts and dinner on first night included) rooms have very good facilities and everything works. The hotel is set in a peaceful quiet location. What's not to like? We recommend !!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. See you soon. Regards C. Norky

"Great stay"

4
User 01/07/2019

Stayed for three nights with the special offer from the hotel. We had a great time, the hotel was nice and clean and our room was great. We ate in the hotel for the first night, food was lovely and very generous portions. All the staff were very friendly and the service was quick. Breakfasts were nice and hot, and enough choice to set us up for a day sightseeing. The grounds are pretty and we made the most of the sunny weather by having a walk round the grounds and sitting in the garden after our day out sightseeing. The location of the hotel is ideal for visiting lots of lovely places around Yorkshire, and close to York itself. Would recommend for a short trip.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

""Pretty good once again""

4
User 29/06/2019

Had the 2 night break once again under the recent TravelZoo deal. Normally we visit around March time or towards end of the year. Checked in by Nicola late afternoon (she knows us well enough) after doing a longish walk in the Tadcaster area on the way up to Huby. The walk alongside the River Wharfe to Newton Kyme was superb & we must repeat it another time. The grounds of the hotel looked splendid on our arrival. The room is standard but perfectly clean. Usual toiletries & hospitality tray items which are welcome. My only gripe is that plastic shower curtain over the bath which is something I commented on in my last review. The shower pressure ok but didn't/couldn't hold a stable temp this time. Had the 2 course dinner with the free bottle of wine offer on the first night which was good. Unfortunately kitchen ran out of samphire grass to accompany the sea bass but we were given complementary veg in compensation. The staff in the restaurant are all pretty good, we met Liam for the first time who likes a laugh & a joke with the customers. Had a chat with Chris Nork once again so hopefully my shower curtain comment will not get the treatment (just joking Chris - I know it is just your sense of humour in replying to peoples T.A. reviews). All in all we like the Burn Hall Hotel. Its location in relation to York is perfectly ok. A short (9 mile) drive back on the A19 to the Rawcliffe P & R take the no. 2 bus into York city centre every 10 mins is spot on. Checked out by Cerian who asked if we had enjoyed ourselves which we most certainly did. We will most certainly be back. Funnily enough another TravelZoo deal came on today to be used before the end of Sept. Food for thought......

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. No comment. See you soon. Regards C. Norky

"Heating problems"

3
User 28/06/2019

Our stay was in June during a cold spell, there was no heating in the hotel, when I complained it was switched on for 3 hours only, rooms were freezing so had to keep on complaining. Finally we were provided with a tiny electic heater which was of no use, we then complained to head office and miraculously a bigger heater appeared in our room.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you were cold. Regards C. Norky

"Wonderful"

5
User 28/06/2019

The hotel was clean,the food was wonderful and the staff couldn't have been more helpful. The bird of prey centre next door is well worth a visit especially if you have always wanted to handle one of these beautiful creatures.

"A really good weekend"

5
Elizabeth C, Sheffield, United Kingdom 26/06/2019

This was booked for an anniversary weekend. It really was an excellent experience. Every one we met, waiters, barstaff, reception staff couldn't have been more friendly and helpful. They are a credit to those running the hotel because they really do understand how to make guests feel special. All the food, breakfast, evening meal, Sunday lunch and bar food were of a good standard. The evening meal was excellent, being both tasty and well prepared. The whole weekend was value for money and a plus were the tickets for the York Bird of Prey centre which is within the grounds of the hotel. I would certainly recommend this hotel .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Hard bed"

3
Phil T, Lincolnshire, United Kingdom 25/06/2019

Staying here at present on a groupon offer upgraded to a suit however the chairs and sofa in the TV room are very hard not very comfortable, the bed is also very hard fine if that's what you prefer,would be useful to have a small fridge in the room also some coat hooks in the hallway and had to move a table towards the mirror to use as a dressing table so I could see to dry my hair also there is a lack of light ing in the bathroom no main light, the chair arms in the small bar area are very sticky and dirty, also there is a lack of wall art no picture s atall or flower arrangements makes the whole place feel very inpersonable and stark ,these small things make a huge difference however the food has been very good and the waiting staff very hard working and polite

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed the food and service. Regards C. Norky

"Disappointing first night"

3
platthome, Chesterfield, United Kingdom 25/06/2019

Booked an executive room for two nights as a birthday treat. On arrival, we were given the key to what turned out to be an accessible room, large but designed for a wheelchair user. The bathroom was equipped with grab rails and emergency pull cords and a very low sink which would be ideal for someone sitting down but standing up, one would have to bend almost double to use it. We asked to change rooms but were told the hotel was full. We went back up but decided we couldn't cope with the bathroom so went to reception again. The helpful receptionist eventually found us a smaller room for the first night and an executive room for the second night (we did receive a refund for the extra amount we had paid to upgrade but had to ask). Both rooms were spotlessly clean and comfortable but it was inconvenient having to move. The restaurant food at dinner was excellent, although breakfast porridge on the second morning was lukewarm. Staff were very efficient, friendly and they are definitely the best thing about this hotel. Tickets to the bird of prey centre were a bonus and it was well worth a visit. Very educational and everybody got to fly the birds.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed our facilities. Visit soon. Regards C. Norky

"Nice Break"

5
Ann D, Bedlington, United Kingdom 20/06/2019

Stayed at the hotel for two nights using a pre-paid voucher. The hotel was fine-a little 'tired' in places but very clean. Everything we needed in our room. The staff were super friendly-particularly the restaurant staff. The food was very good - my only complaint was that the portions were really big-two of us could have shared the steak and ale pie!! The variety on the menu was good. I wouldn't hestitstestaying at this hotel again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your Yorkshire portions. See you soon. Regards C. Norky

"Disappointing"

1
User 17/06/2019

Previously advised hotel of 'no white bread' requirements when booking for afternoon tea. Confirmed on arrival by staff but guess what we got? After our hot drinks had gone cold waiting for the second set of sandwiches which appeared over a quarter of an hour later, we were further disappointed to find the miniature scones were very dry inside. The room in which this was served was plainly decorated but the heavy curtains blocked out so much light the feeling it generated was reminiscent of a wake.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy. Regards C. Norky

"Always good"

5
jjoj56, Wahington tyne and wear 12/06/2019

We have stayed here several times always good , Rooms are clean and have everything you need for a couple of nights , a Arm chair would be useful though , Staff always very friendly Phone signal is rubbish unless you go into the grounds and swing your arms around like a monkey hahaha Set in lovely grounds with a good Bird of Pray centre to visit free of charge for guests. Only negative is the Drive way into the Hotel its dreadful huge pot holes and if you dont know the place well you wouldnt know about the traffic calming ramp as its markings are faded and you can get quite a suprise when you hit it Food portions are big in Restaraunt , Breakfast has something for everyones taste , depending what time you go down to Breakfast the bacon can be like shoe leather though if its been under the heat lamps for some time . .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Wondered what you doing in the grounds. Looked like a wasp attack! See you soon. Regards C. Norky

"Break"

4
User 11/06/2019

Stayed at Burns Hall on 9 and10 June very good. Good breakfast and the carvery on Sunday was good also the BIrds of prey was good enjoyed the 2 day stay the room was very clean just need to fix the pot holes to the entrance of hotel

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. See you soon. Regards C. Norky

"Great break"

5
lienc2017, Bridlington, United Kingdom 09/06/2019

We had a great short break 5 thru 7 June. Location is very good and the staff were excellent. Breakfast was fantastic with good food which was cooked beautifully and service was timely. All staff were excellent and WE WILL BE BACK. Tremendous value. Peter and Lynn

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you soon. Regards C. Norky

"Pleasant and welcoming"

5
User 09/06/2019

Myself and partner stayed here for 2 nights through a travelzoo offer that I had found. On arrival we were welcomed with a smile and went through to the bar to be greeted by Leo, who throughout our stay was an absolute delight. Nothing was too much trouble and we had a nice room, located towards the front of the building so we had a view of the garden. The food in the evening was something special and the breakfast the next morning was lovely also. I will recommend to family and friends as this was a delightful experience. We will be returning, thank you.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"mid week break"

4
hope1234, bradford 06/06/2019

Old manor house in own grounds Very peaceful The service and staff were very courteous and obliging The room adequate and clean but needs an update Dinner was too much!!!! for someone with a big appetite Ideal Better than being too small I would stay again Even though I prefer Best Western hotels with pools

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. We serve Yorkshire portions. Regards C. Norky

"4 day visit"

5
dextec_dexter, Fareham, United Kingdom 06/06/2019

Excellent place well worth a visit easy striking distance of York. This hotel is set in beautiful grounds. Perfect for weddings. Really good cook excellent meals. Comfortable tasteful interior really helpful and friendly staff. Highly recommended.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Visit soon. Regards C. Norky

"Nice hotel but too far out of York unless you are driving"

4
Elly Y, Scarborough, United Kingdom 05/06/2019

Stayed 2 nights, the room was clean and had what we needed. Had a nice evening meal in the restaurant, good size portions. The only problem we had was that it was too far out of York, there is a good bus service to Huby but then approximately 2 mile walk, so a taxi from Huby to the hotel, so it's a good place to stay if you are driving and don't want to be close to York. We had been to a concert and did not get back to the hotel until early morning, there was no issue getting into the hotel and the night porter was very friendly and helpgul,

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Use the park and ride. York is 9 miles away. Regards C. Norky

"Nice hotel, not the best customer service"

3
Richard E, Alexandria, United Kingdom 05/06/2019

Stayed for two nights on a Travelzoo deal. Room was clean and had all we needed, it was smart looking and comfortable, so no problems there. Dined in Richardsons retaurant, dinner was very good and large portions, for us maybe a bit too large, but reflects the high cost. Breakfast was standard, did not like the sausages which were stodgy, the rest OK. Staff in the restaurant were friendly and efficient. Location is a bit isolated, about 10 miles from York with nothing around.All in all no complaints about the hotel. However, we did have a number of other complaints. The Travelzoo deal specified that it was available until the end of June, with specific date exclusions. When I phoned to book dates which should have been available, I was told they had room availability, but were not taking any bookings for prepaid deals. I was even offered a price to stay on the requested dates, how stupid when we had already paid. The person to whom I spoke was adamant that she would not accept the booking and said we sould just try to get our money back from Travelzoo!! After my threat to make a compalaint to Travelzoo and to leave a very negative review on Trip Advisor, suddenly she decided she would accept our booking. The deal included a cream tea per person, served up until 4pm. We checked in in the afternoon and went for the cream tea at 3.40. Wiatress said she was too busy and would be back in five minutes, ten minutes later she did return and took our order, came back with tea and coffee and about five minutes later delivered a plate with cream and jam and a few morsels of stale looking cake, the just walked away with no explanation.. I told her that was not a cream tea, she informed me there were no scones left, that that was what we were getting. I asked to see the manager, who did respond. Said we should have been earlier and we could have it the next day. As we had no intention of being in the hotel at that time, this was unacceptable, but he said there was nothing else he could do so basically it was take it or leave it. The deal also included a bottle of wine if you had a main couse and starter each on the first night, which we did. On checking out the the wine had been charged on our account, so I had to get that removed. As in the title of my review,this is a nice hotel, but for us the experience was some what soured by the problems. Without the problems I might even have rated it a bit higher. We won't be back.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"A good base for York"

1
lynneski54, Newcastle upon Tyne, United Kingdom 05/06/2019

Have stayed her a number of times wen wanting to visit York as just need to go to Park & Ride. Comfortable rooms. Had a meal in the restaurant, the lasagne was one of the best I had it was lovely. Would definitely recommend staying here.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Its the best one star rating we have had. Keep going and you will get the hang of it! See you soon. Regards C. Norky

"Not bad"

3
Lucia M, leeds united kingdom 31/05/2019

We have stayed in a few times in the past after our daughter used this location for her wedding day ! Sadly it has not changed or been updated since apart from the odd change in the lobby ! The rooms are poor the beds in comfy the food is good in the restaurant at least

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. When was the wedding? Regards C. Norky

"Very enjoyable"

4
tonywdw93, Sunderland, United Kingdom 30/05/2019

Nice clean and well presented hotel with beautiful mature grounds. The staff were excellent from reception to the restaurant and the cleaning staff.. They have got a birds of prey centre attached to the hotel which was brilliant.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. See you soon. Regards C. Norky

"Anniversery Visit"

5
Carole A, Morecambe, United Kingdom 27/05/2019

WE have visited this hotel on several occasions over the years usually for an anniversery or birthday. We enjoy coming here as staff friendly and rooms are clean and tidy. On our last two visits the hotel has been taking in coach parties during the week which is good for the hotel. However the breakfast seems to be dropping standards a bit to what it used to be. W e had a meal on our firsts night as this was part of our deal the service was a bit slow but the food was good although main courses have risen in price to previous years. The chicken and ham pie on the specials menu was great with lots of veg including cauliflower, broccoli, peas, carrots and green beans enough for both my husband and myself as he had belly pork which was not a huge amount. I had a Belgium waffle with toffee sauce and ice cream for dessert which was lovely if w bit hard in places. My husband had apple and berry crumble which was delicious. OVerall a lovely meal.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your visit and see you next year. Regards C. Norky

"The best Sunday dinner going"

5
dad_of_bea, North Yorkshire, United Kingdom 26/05/2019

I was given a GROUP-ON gift for 2 Sunday dinners and free entry into the bird of pray Centre We took my 1yr old daughter who was given a high chair straight away, all the staff where really polite and great with her. The food was just delicious, you got to choose 1 or 2 of the 3 meats (beef,chicken,turkey) which is cut for you then you got to pile your plate with as much of the veg you could handle. The chef who did such an amazing job with the food even offered to do our daughter up a special plate and chop up some veg to go in mash After we finished the chef came out with some ice cream to give to our daughter (lactose intolerance) we had to politely decline but he then went out his way to offer her a fruit salad which she loved. A great experience and will definitely be booking again There is a group-on offer that is £22 for 2 people and bird of pray entry and it's a bargain.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. We try our best. See you soon Regards C. Norky

"Good location to travel from"

3
pilburyf, Folkestone, United Kingdom 26/05/2019

Hotel was clean, the room we stayed in was a good size. Good location to travel out and about from about 20mins from York. Don't expect any frills. Very soft pillows. Disappointed did not serve Yorkshire tea however breakfast was good.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Don't know were you have been staying but have served Yorkshire Tea for the last 20 years. Regards C. Norky

"Best western hotel york"

5
User 21/05/2019

From start to finish was excellent, staff couldn't do enough for you, the good was lovely and the whole experience was so relscibg. Just what we needed. Added bonus not to far from York and also the wonderful must see bird of prey experience

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you again soon. Regards C. Norky

"Good value break"

4
Jacksta88, Shropshire, United Kingdom 18/05/2019

Stayed for 2 nights - booked directly with the hotel and got an excellent deal which included breakfast, £15 allowance towards evening meal, and tickets to the Bird of Prey centre. Both the breakfast and evening meals were excellent. The restaurant use a good quality sausage rather than cheap ones with little meat content. Starters and mains were generous so we couldn't fit in pudding - delicious and well presented too!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your visit. See you again soon. Regards C. Norky

"A friendly welcome that lasted the whole stay"

4
User 16/05/2019

A great hotel, we had a standard room which was comfortable and well kept. Our stay included breakfast, plus we decided to have evening dinner which was extra but well worth it, the food was fantastic and excellent quality (and quantity). All the staff we met were friendly and keen to help. An added bonus was the bird sanctuary nearby in which we spent an interesting and spectacular couple of hours on a very rainy day so thanks to all the staff there too. We will return Thank you to all the staff at BWBHH for a very enjoyable stay, see you again soon.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed Burn Hall. See you soon. Regards C. Norky

"Good break"

5
MarkL953, Bolton, United Kingdom 09/05/2019

2nd visit to this hotel. Firstly, a massive thank you to the reception/booking team. Unfortunately I had been seriously ill prior to our stay and my wife had called the hotel advising that due to me being in hospital we wouldn't be coming but they moved our booking for us which was very thoughtful and very helpful. The hotel is brilliantly placed for touring North Yorkshire, the coast is within easy reach as are the market towns and some good National Trust properties/locations. The car park is shared with the Birds of Prey Centre but is large with an overflow car park too so parking shouldn't be a problem. Room was fine, enough storage space etc. Reception staff were very helpful and friendly. Good in the restaurant was good and the breakfast great. Poached eggs cooked to order if you asked. Bar wasn't that full but I expect it would be later in the year or on York race days. The only niggle was the bar prices which I know are not the fault of the local hotel staff; £4.00 for a 330ml bottle of Magners is steep. However, that didn't spoil our stay. We had a great time, thanks to all the staff and booked to return for our wedding anniversary in August.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Excellent service and value."

4
neilfhughes, Wirral, United Kingdom 07/05/2019

We stayed on a 2 night special break. From the moment we arrived, nothing was too much for the staff and we were given a real Yorkshire welcome. The food was excellent for breakfast and dinner and reasonably priced so we weren't tempted to look outside the hotel to eat. Rooms were clean and perfectly adequate. The location is great for touring York and the local area.Highly recommended.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Birds of Prey and stay"

5
sandiemassey1, Oldham, United Kingdom 07/05/2019

Beautiful Hotel in lovely grounds right next to the York Birds of Prey Centre. Staff were lovely and the room was clean. We ate iin the restaurant, really good choice on the menu, service and food also really good. Definately recommend and will visit again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Look out for the deals on our website. See you soon. Regards C. Norky

"A short 2 night break."

5
ChesterfieldUk, Chesterfield, United Kingdom 07/05/2019

We booked this stay through travel zoo, bed and breakfast, a cream tea and free entry into the bird of prey centre. Arrived at this hotel on the Sunday afternoon to recieve a very warm welcome from the reception staff. We were allocated a room on the 2nd floor, room 313, a nice, spacious very clean room. A very nice touch was a card from the staff congratulating us on our weding anniversary. The breakfast was second to none, a buffet style breakfast with fruit juice, cerials and fruit juices. A pot of tea or coffee also included. If i have a grouse im afraid its the prices in the bar, i found them to be rather high, £5.20 for a pint of Peroni. Would we stay here again? Yes most definitely. A big thank you to all of the staff, all very friendly and all very eager to make your stay as pleasurable as they can.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Great stay"

5
malc196026, Liverpool, United Kingdom 06/05/2019

Just had the bank holiday stay here a we were not disappointed hotel in a great place to reach other areas like York Harrogate Thirsk as well as other attractions like the Yorkshire Lavender company Casle Howard but back to the hotel very welcoming rooms spacious and very comfortable and clean bar area and restaurant very stylish staff again willing to do anything they can to make your stay as enjoyable as possible after a good nights undisturbed sleep a hearty breakfast is waiting to be had everything you could possibly want is provided staff join in with jovial banter ( John you know who you are) had my wife going when she requested poached eggs for breakfast as said all provided but also will consider request if it's possi to do they will all I can say is try it I'm sure you will not be disappointed we certainly were not a good job by all staff concerned keep up the good work it was appreciated we will certainly be returning

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your visit. Hope to see you soon. Regards C. Norky

"Great weekend"

5
Sandra B, Wolverhampton, United Kingdom 29/04/2019

Stayed at this hotel Friday to Sunday with 7 of my friends for two birthday celebration what a great weekend the hotel was great staff brilliant nothing was to much trouble we celebrate my 70th birthday in the hotel on Saturday night food was very good and the staff helped decorate the room thank you so much you made my birthday special will definitely go back and ideal for visiting York

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you had a good birthday. As i said it should have read 50th. See you soon. Regards C. Norky

"Loved this Hotel"

5
Pam M, Scotland, United Kingdom 29/04/2019

Stayed a couple of nights in March, great location great suite and lovely staff. Very clean hotel. Had dinner one night and food was superb. Plenty parking and very peaceful. If you are looking for an uncomplicated break away from the world then this is the place to go. If carlsberg did hotels then this would be the one. As Arne says I'll be back!!!!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. see you soon. Hasta la vista. C. Norky

"the beds are like bricks"

2
User 28/04/2019

we required a disabled parking space near reception but there appeared to be only one sign posted but it was actually a normal space and not a wider accessible space. We were greeted at reception with a smile and directed to our room. The room was smaller than average and strangely the bathroom appeared more spacious than the bedroom. We went to the bar at about 4pm, the barman couldn't pour a pint and said that his boss would sort it in 2hrs as he didn't know how.? We were directed to bottles only at £3.60 a bottle! which worked out £7.20 a pint!!! 2hrs later he made the excuse that the chiller had become faulty. then the tills went down so we couldn't charge anything to our room and needed cash. We went to dinner at 7pm, i had a very nice steak and cheesecake for dessert, they were spot on but my wife was served uncooked chicken with some inedible sauce. However her dessert was a very nice caramel slice with a raisin rum ice cream. We went back to the bar but not enough seating for hotel guests, we had another drink that i had to pay cash for, tills still down, chillers still broken. We retired to our room hoping to get a good nights sleep. The bed was terrible, it appeared tobe smaller than a double and was hard as a rock, pillows were flat and hard. Couldn't sleep as it was so uncomfortable, luckily we had our camping gear in the car so used our inflatable king bed instead. I wouldn't stay here again, very poor standard.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. As you were aware a power surge from a local power cut disrupted the normally smooth running of the hotel. I am sorry it spoiled your stay. Regards C. Norky

"Great Value for weekend break"

4
GuisboroughJeff, Guisborough, United Kingdom 25/04/2019

We had booked this thru Travel Zoo ( which we have never used before) and was a bit nervous as it was so cheap £79 for 2 nights incl Breakfast so I upgraded for another £20. We found the place easily enough (though the approach road is full of potholes) and first impressions with a nearly full car park were good and we entered into a bright open reception area . The room was dated but clean. Heating is controlled centrally and were were advised by reception that it would be switched on for a couple of hours in the evening so were were a bit chilly to begin with. The shower is one of those where you mix the hot and cold taps to get the required temperature and that coupled with the "hugging" curtain made for a very quick in and out shower. We ate out on the Friday but had dinner there on the Saturday - inexpensive and quite ok though the male staff on duty seemed rather distant. - exception was Nicola who seemed to be everywhere - dinner reception breakfast etc - she had a smile and welcoming words for everyone Breakfast is a frenetic affair with a reasonable standard of hot and cold to choose from.. All in all great value and of course well placed for a trip into York ( use the nearby park and ride)

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Don't be nervous as 817 excellent reviews can't be wrong. See you soon. Regards C. Norky

"Great Easter Break"

5
MichelleAyres, Barnsley, United Kingdom 22/04/2019

Stayed here for 2 nights from Good Friday on the April Fools offer booked directly with the hotel which was excellent value for money. We got a good welcome from reception and were allocated room 327 on the second floor which was lovely and clean and looked freshly decorated. As we had such a good deal wasn't sure what to expect, the room was very comfortable and exceeded our expectations. We had an allowance for dinner on the first night and I can't rate the food or service highly enough. It was busy in the restaurant and we had a little wait for food and drinks but this was only to be expected. The food was fresh and beautifully cooked and presented. The starters are a large portion in themselves, we had brie off the specials and garlic mushrooms off the main menu and they were both lovely, For main course my partner had the cod which was recommended by the waiter and was white and flaky as you would expect from fresh fish and I had the stroganoff off the specials which again was beautifully cooked and presented. We were both too full for pudding but we did see some go past and they also looked lovely. Hotel is about 10 mins drive from the park and ride into York which we did before we checked in and also a 5 min taxi away from The Mended Drum in Huby which we would also recommend. We will be booking another stay soon

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Look forward to seeing you again soon. Regards C. Norky

"Easter weekend break"

4
User 21/04/2019

Great place to stay .... lovely grounds , value for money.. But would pay for an upgraded room ...25 minutes drive into York centre.... so no good if you want to be drinking.... very nice and quiet ..will definitely go again...

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. See you again soon. Regards C. Norky

"Bit of mixed review"

3
User 18/04/2019

On entering very clean spacious hotel friendly reception staff ... room we paid extra for deluxe room which I would not class as deluxe or worth the extra money room was still small basic thou nice size bed and clean .. bar was nice average pricing evening meal was amazing well worth the money pate starter was lush as was the main meals ... breakfast was basic sausages nice .. some of the waiters could do with some training in customer services and how to smile and interact with guests and not make you feel like your a pain asking for things which is a shame as some were lovely and chatty .. afternoon tea was ok ... ok for a little cheap get away if get a deal

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. I felt the pain too. Regards C. Norky

"Best Sunday cavary"

4
User 14/04/2019

Came here for the Sunday carvary & birds of prey deal. Friendly staff & can't fault the food, infact the best Sunday lunch I've had, fab selection of veg, lovely big Yorkshire's & tasty food, 4 of us enjoyed our lunch so Thanks will visit again for sure.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your lunch. What do we have to do get a 5 ?? See you soon. Regards C. Norky

"A most enjoyable stay"

5
B2013TRjaneh, Hitchin, United Kingdom 13/04/2019

Just back from a most enjoyable few days at Burn Hall......we found the hotel through Travelzoo and thought the deal was very good value. The room was clean and comfortable and the food was delicious. All the staff were welcoming efficient and friendly ......thank you for making our visit a pleasure.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. It was a pleasure. Regards C. Norky

"An excellent travelzoo break"

5
all4u2reveal, The Royal Town of Sutton Coldfield, United Kingdom 13/04/2019

The hotel is in a very peaceful position but handy for York and the park and ride. The rooms are very clean and modern and the meals are very big and of excellent quality. We were on the Travelzoo offer and it was fantastic value for money. The one downside was the afternoon tea which included a very small scone of poor quality.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Everyone loves a deal. Regards C.Norky

"Great Staff"

4
wkdtroll, North Wales, United Kingdom 13/04/2019

Had a great 2 day stay here. Hotel is comfortable and staff are very friendly and efficient. Meals are OK, good portions but a bit pricey. Buffet breakfast is ok but food can be a bit dry once left I'm warming trays. Overall good though and we will go again as handy for Thirsk, York and N Yorkshire moors.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. See you soon. Regards C. Norky

"It was fine - nothing fancy."

3
Safari61225186575, Calne, United Kingdom 10/04/2019

I stayed for one night. This hotel is located out of York, in Huby, but suited me perfectly as I needed to visit Moss End Farm Kennels & Cattery which is located up the road. The room was ok but the double bed was too soft for me. Large bathroom with bath sheets which was a pleasant surprise. Room temp was comfortable. Breakfast was OK but wider choice of hot buffet would be good.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"Weekend away"

5
User 09/04/2019

Great rural location outside York but within 20 minutes drive. Hotel staff all friendly and helpful.food good large portions.Bird of prey centre well worth a visit owner very knowledgeable and keen to share his enthusiasm

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. We serve Yorkshire portions. Regards C. Norky

"First time visit to York"

5
User 09/04/2019

We stayed for 2 nights in an executive room, which was, as expected, a typical Best Western room. It was nice and clean, with a lovely big bed, and some nice comfy chairs to relax in. We booked in with some friends, who were put into the room across the hall from us, so we nicely together. The staff in the hotel were incredible - especially Nicola, who worked the breakfast. One member of our party suffers from gluten and dairy in tolerances, and Nicola was utterly brilliant at looking after her. I had called and pre warned the staff, so that when we came down for breakfast, there was a selection of GF cereals for her, along with GF bread. When we asked about the suitability of some of the other breakfast items (sausages and mushrooms etc) we found out they were not suitable, but for breakfast the next day, she was provided with a cooked-to-order GF and DF full breakfast, without us even having to ask. The communication between staff was excellent, as messages left at reception reached the Housekeeping Team instantly. The hotel itself is rather basic, with not much character (but I'm totally spoiled to this, as I work in an incredibly quirky 16th Century coaching inn), but to be honest, we didn't explore the venue in great depth, really only using our room and the breakfast room. We also got a little confused (our own fault) by the fact the second towel was hidden in the wardrobe, and it was a shame that only one of the bathrobes fit the both of us, as one of them was a small - however, this did not detract from an otherwise very lovely stay, as it was the staff and their attentiveness which made it! Thank you all for making our first visit to York a very memorable one!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Visit soon. Regards C. Norky

"Family trip"

4
Happiness39793660500, Brighton, United Kingdom 04/04/2019

We atayed in a suite for four nights with two young children .Staff were friendly and approachable. Rooms were clean and a good size. Would stay again. Excellent Italian restaurant nearby Il Paradiso in the forest.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you all enjoyed your stay. Visit soon. Regards C. Norky

"Best western hall"

3
th0rpe1, United Kingdom 04/04/2019

One of the front house desk staff miserable. Paid extra for a executive room , received a disabled room that smelt of sanitation plus everything too low. Given a 3 star only because food and service in restaurant was excellent.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"Weekend break"

4
RobG1950, Oldham, United Kingdom 01/04/2019

Booked a two night stay with a deal via Travelzoo website, free bottle of wine if you ordered a two course dinner, entry tickets to the Birds of Prey venue situated within the hotel grounds, a must see show , spectators encouraged to participate. Stayed in a executive room very spacious super king bed, food in the hotel good , breakfast self service with varied choice of hot and cold food. Very enjoyable stay. Hotel has its own offers.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. See you soon. Regards C. Norky

"Afternoon Tea "

4
timhdronfield, Dronfield, United Kingdom 01/04/2019

Came here on a Groupon deal which is very good value as it included tickets to the York Bird of Prey Centre, which is directly behind the hotel. We received a friendly welcome and the food was good, especially the scones which were still warm from the oven.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your afternoon. Visit soon. Regards C. Norky

"Lovely place"

5
beller078, Dudley, United Kingdom 31/03/2019

Stayed for 2 nights with travel zoo deal really enjoyed it . Room good size , food really nice ( large portions ) at back hotel birds of prey excellent ,held some of the birds ( great ) not to far from York Would recommend

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Look out for our summer offers on our website. Regards C. Norky

"A real gem!"

5
Lyn G, Liverpool, United Kingdom 29/03/2019

We've just returned from a 2 night stay at this hotel, 27-29 March 2019. Can't rate it highly enough. Booked on a Travelzoo deal so was a bit unsure what to expect, but it surpassed all my expectations, and then some! Allocated a disabled room on the 2nd floor - we're not disabled but no issues with this - the room was a good size, spotlessly clean, and very comfortable. The breakfast was plentiful and delicious, and the meals in the restaurant were superb. The staff were polite and very efficient. Ignore any critical comments - just go, you won't be disappointed.

"Fantastic hotel"

5
User 27/03/2019

What a delightful hotel couldn't fault it. Room, food, staff were all first class. The hotel was spotless and very welcoming. Not for from the park and ride that takes you into the centre of York in no time. Would definitely recommend and have already booked again for June.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you in June. Regards C.Norky

"A really enjoyable and relaxing stay"

5
User 25/03/2019

This was our fourth stay at Burn Hall for a short leisure break. The rooms are very comfortable and the cleaning standards are high. The hotel offers excellent value short breaks within travelling distance (by car) to Rawcliff bar park and ride into York centre. The staff and welcoming and very professional. The restaurant offers a good choice of excellently prepared meals so no need to go elsewhere to eat outside the hotel. The food portions are trully Yorkshire size and the quality is excellent. There is a gym at the hotel, be it basic but functional. The only thing I can be critical about at Burn Hall is the poor mobile reception and unliable WiFi. Otherwise, excellent. Also, the birds of prey centre next to the hotel is worth a visit.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your visit. Look forward to seeing you again soon. Regards C. Norky

"Mini Break"

4
User 25/03/2019

Lovely area to visit, hotel comfortable with good facilities. Used fitness room which had all the equipment I needed. Hotel was quite full but service still good. Ate in restaurant twice, service was good. Wife had pork main course which was bit too spicy. Sizeable helpings.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Visit soon. Regards C. Norky

"Great quiet location & excellent staff service & facilities"

5
Wheelers0161, Manchester UK ( Ex West Clare IRL) 24/03/2019

Convenient location for many directions to and from tourist attractions. Quiet rural setting in its own grounds and there's a Birds of Prey Centre and other archery etc activities attached. Reception staff on arrival and departure are a credit . Room staff have the rooms spotless and in good condition. Restaurant staff for breakfast are superb in attention and promptness. The breakfast buffet selection is fresh and hot & plentiful. You can have your eggs to order and other menu choices at a supplement which is fine.Plenty parking and easy route access to many directions. I used this as a base to see Bridlington Framborough & the RSPB Bempton Cliffs as the cross country drive is just lovely. Liked it so much I have re booked to go again with some friends. Now that's a recommendation in itself !

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you again soon. Regards C. Norky

"Brilliant"

5
kipling68, Cambridge, United Kingdom 21/03/2019

Brilliant stay could not fault it in any way would highly recommend to any one great food great service great value need I say more and lovely seroundings very peaceful great night sleep and plenty of parking

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. Look forward to see you again soon. Regards C. Norky

"Shame about the room"

4
Anthony J, Staffordshire, United Kingdom 21/03/2019

Excellent hotel let down by the standard and presentation of our excecutive room. The hotel was well placed and the standard very good would be a shame to judge the hotel by one bad room experience would use hotel again and hope for a better room

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Let us know when you plan to visit. See you soon. Regards C. Norky

"Great in all respects"

5
SylviGr, Shrewsbury 20/03/2019

We stayed on a Travel Zoo deal for a couple of nights. The service was excellent, staff were always attentive, polite and friendly. The hotel is set back from a country road so I think your room would be quiet wherever you slept. Mind you, they are a wedding venue so perhaps worth asking about noisy events. The whole hotel is clean and well-maintained. The decor may not be absolutely up-to-the-minute but that wasn't an issue for us - we appreciated the cleanliness and efficient, friendly service. Our room was a standard one and was spacious. The twin beds were comfortable. The bathroom was spotless (no mould!!) For visitors to York this would be ideal as you can take the Park and Ride.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your visit. Visit soon. Regards C. Norky

"Good hotel, good restaurant but should have been better."

4
X3039ZGpaula, Stafford, United Kingdom 19/03/2019

No wifi, I know it was a fault but made our break difficult. The restaurant is far above average and price is OK but they charge £2.00 for ANY changes, which is highly annoying when buying £50.00 of food. Our room was small but was a discounted 2 day break, very cheap. But shower was above bath, no thermostat, extremely difficult to get temperature right. Overall good but could do much better.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. We will keep trying. Visit soon. Regards C. Norky

"A lovely hotel with fab food"

4
Chris D, Stafford, United Kingdom 19/03/2019

We stayed 3 nights at this Hotel in March 19 and found it to be a really nice place. We had a really nice room on the first floor. The rooms were pretty good size nicely decorated and clean. The much needed heating was pleasant and easily controllable.we stayed with some friends and we ate at the restaurant twice. Food was excellent and very plentiful not cheap but very nice with a good choice. The staff were all very courteous and helpful. The location is a bit remote and if you want to get out you really need a vehicle (or taxi) as there is no public transport anywhere near. Thirsk and York as reasonably close by (Both about 12 miles away). Guess its a good sign as the hotel was pretty busy considering it was out of season. Plenty of car parking. Generally we would all highly recommend Burn Hall Hotel

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Excellent value break"

5
steve h, Stevenage, United Kingdom 14/03/2019

Went with wife for two day break, cream tea for two included on day one and decent bottle of wine if ordered starter and main for dinner. Dinner really good with polite and friendly staff. Room clean and modern but suffered from my pet hate of no anti slip floor in the bath for showering and no grab handles, I am 70 but still fit, but do fear a slippery tumble while showering in the bath. Most people taking these breaks are seniors like me so I feel this really needs to be addressed.Also tap/shower would not go from shower only to tap only so v. slow for wife to fill bath. Reported to reception but not fixed while we were there. Minor inconvenience. Excellent breakfast as would happily make fried/poached eggs on demand supplementing the scrambled in the buffet. Easy access to aprk and ride into York at about 2 quid with a bus pass. Would definitely go again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your visit. Comments noted. Regards C. Norky

"Lovely as always"

5
User 12/03/2019

A relaxing bolt hole. The restaurant is as good as always without breaking your wallet. Breakfast is reasonable, but it would be good if the alternatives were mentioned. If you plan to visit York - use the park and ride.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Congratulations on being our 800th excellent review. Say hello for a thank you present when you next visit. Thanks again. Regards C. Norky

"Good room, Slightly remote location, Service staff need attention, breakfast just OK."

3
HenryV1824, Shrewsbury, United Kingdom 10/03/2019

This is a fairly large hotel with large grounds in a rural setting 12 miles north of York. We stayed on a 2 night + one dinner package. Facilities were good, decoration and food good, staff skills could be improved. Note this is a popular wedding venue so this may influence your visit decision. A car is essential as it is 9 miles to the nearest Park & Ride for York. Easingwold is 4 miles away and Thirsk (recommended to visit) is 17 miles to the north. Checking in and reception staff were fine. Waiting staff need training update. One waiter was robotic and unsmiling in all that he did. One waitress was friendly and very chatty with some diners and completely obliviously of the several other diners seeking her attention. Other waitress passing through restaurant appeared to see nothing including guests awaiting their bills. Breakfast was just acceptable. Quality fairly ordinary with relatively limited choice. Eggs were scrambled only with all others to choice, but with a 15 minute wait warning. B/fast stated end at 9.30am but closing down and replenishment started around 9.10 - 9.15. Probably would not stay again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"Hotel of two halves"

4
joebloggsSouthStaffs, south staffs 09/03/2019

This is a well run really nice hotel which is somewhat let down by ordinary rooms in a purpose built block which requires some updating. Standard rooms small so an upgrade is best at £10 per night. Great food, music and ambience served by attentive well trained staff. Lovley outside seating This was a Travelzoo deal so worth the money, don't know if i would pay full price for the rooms.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. We will win in extra time. Visit soon. Regards C. Norky

"Short break, great value"

4
David B, Stafford, United Kingdom 05/03/2019

Our 2-night Travelzoo deal really delivered. The location was rural, but close enough to York's park & ride to enable a superb day in the city, the room was clean, comfortable and quiet and the food fabulous at the price. All the staff we met were friendly and very helpful - Liam in the restaurant looked after us exceptionally well. The hotel has its own in-house programme of short-break deals and we shall certainly be going there again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and Liam says hello. See you again soon. Regards C. Norky

"Weekend break"

5
User 03/03/2019

We would like to thank John and his staff for another excellent weekend. Took our friends for the first time and they loved the hotel and said how friendly the staff are and definitely will be going back. The food is excellent (even though the portions are far to generous), beautiful grounds to walk around and a lovely cosy bar area to relax in. If your looking for a nice little getaway would definitely recommend Burn Hall. We'll be back soon.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for you excellent review. Pleased you enjoyed your stay. We serve Yorkshire Portions! See you soon. C. Norky

"Fabulous food"

4
juju400, Finike 02/03/2019

The room was nice but the heating was spasmodic. Pillows were flat and I asked for some decent ones but was given 2 more flat ones. Toilet seat was cheap and needed maintenance but it was all worth it for the food in the restaurant swhich was amazing.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Look forward to seeing you again soon. Regards C. Norky

"Fabulous 3 day break, amazing value"

5
Linda H, Nottingham, United Kingdom 25/02/2019

Just returned today from a three day Travelzoo break. Very impressed with this hotel and for value it can't be equalled. Great location only 10 minutes from the Park and Ride into York. Quiet and peaceful location amongst very pleasant countryside. The York Bird of Prey centre is within the hotel grounds and free entry for hotel guests.....great added bonus, so many beautiful birds that look very well cared for with enthusiastic staff (volunteers) who are happy to talk about all the birds and let you handle them. Flying shows daily too. We had a standard double room which was spacious clean and well equipped, plenty of hot water, great shower, toiletries, fluffy towels, hospitality tray, free WiFi etc, etc. Our deal was for two nights B&B, with a free bottle of wine if you opted for a two course evening meal (starter and main), this was excellent with a good choice. I chose sweet potato and celery soup and roll, husband chose black pudding with poached egg .....both were delicious. For mains we had steak and ale pie, chips and veg plus spiced belly pork. Again both were perfect. Portion size was ample and the waitress was helpful and very friendly. We saw her both days at breakfast and evenings......she must never go off duty! Breakfasts were good with cereals, toast, fresh fruit salad, dried fruits plus the standard British fry up options and eggs to order if you didn't want the scrambled on the buffet. A couple of other options at a small extra cost (£2.50) such as smoked salmon or smoked haddock/kippers. Our deal also included a cream tea served either day between 12 and 4pm. We had perfect weather for our break which enhanced the experience but have to say the hotel, staff and food all surpassed our expectations and we will certainly be back again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay at this busy time. Will pass your comments on to all staff. See our website for our latest offers. Regards C. Norky

"Great value for money"

4
Cliff_Lynn, UK 25/02/2019

We recently stayed for 2 nights at the Burn Hall on a very cheap Travelzoo deal. Having read a couple of negative reviews we feared that it might be a case of 'you get what you pay for', but not at all. A few days before our visit, we had to change our booking due to an accident. The staff, especially Shelbie, could not have been more accommodating. All of the staff were very good, from reception, to the restaurant , being friendly and effiicient at all times. We ate at the restaurant on both evenings and the meals were very good indeed. There is a farly wide main menu choice, on top of which are daily changing specials. Food was well cooked and presented, and portions more than adequate. Breakfast is a buffet with everything from fruit, cereal, etc through to a large full English with eggs any way you want them. We had a twin room, and this was clean, as was the bathroom, and everything worked. Tea and coffee making facilities are provided. WiFi was good enough to stream on an IPad, and the TV had plenty of channels. Our only niggle was that we don't like heavy duvets, and no alternative was provided, but this is just a matter of personal choice. Included in the deal was free entry to the adjacent Bird of Prey Centre, as well as a cream tea. The Bird of Prey Centre is very good, not to be missed. All in all, it is not easy to find fault with the hotel. It provides good accommodation at keen rates, and the food is very good. It is a very convenient base for exploring the area, including York itself, and we would not hesitate to go again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Look on our website for our latest offers. See you soon. Regards C. Norky

"Superb Hotel "

5
lizp380, Darlington, United Kingdom 24/02/2019

We have just returned from a two night break booked directly with the hotel.It exceeded all our expectations .We had a standard room and it was very clean and comfortable We had a meal in the restaurant on the first night and liked it so much we went back the second night .The breakfasts were also very good It's so easy to take the park and ride into York from here.We also went to Beningborough Hall ,a National Trust place only a few miles away We were given free tickets to The Bird of Prey centre on the site.It was amazing .We thought we would go for a short visit but stayed all afternoon.Will defiantly go back ! We thought that all of the staff were pleasant and friendly .They work so hard but always had time to smile and say hello We particularly enjoyed talking to the receptionist.She was from Canada .Hope we didn't make her too homesick talking about how much we enjoyed our holiday to Canada ! Don't understand how anyone could make any negative comments about this place .We loved it and look forward to going back

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. I agree with every word. See you soon. Regards C. Norky

"Lovely mid week break."

5
graham861, Hereford, United Kingdom 23/02/2019

Had most enjoyable two night stay at hotel. We stayed in their standard room which was excellent. Very clean and comfortable and when we asked for extra pillows they came without any fuss. The breakfast was first class and the evening meal was both very reasonably priced and excellent quality. Liked it so much we have booked to go again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Say hello when you return. Regards C. Norky

"Nice and quiet hotel"

5
Kevin A, Leeds, United Kingdom 20/02/2019

We had a very nice weekend break. The hotel is away from the hustle and bustle. It was very clean and the meals were really good. The staff were very pleasant and courteous. Rooms were clean and comfortable.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay in North Yorkshire. Hope you visit again soon. Regards C. Norky

"Very relaxing stay"

5
RoamingKoalas, North West England, United Kingdom 20/02/2019

Had a really nice weekend break. There is lots of choice at breakfast and the restaurant, and Hotel had a good atmosphere. The cream tea and coffee in the bar area was lovely too. We booked dinner before our arrival, and we were so glad we did, the food was amazing, in fact we enjoyed the dinner that much we booked again for late Saturday evening. With the excellent Travelzooo deal we also received a free bottle of wine with our dinner on the first night, and a glass of prosecco on the second night. Every single member of staff we spoke to was polite, courteous and friendly. Our room was comfortable and the heating was lovely and warm. The bathroom was huge! We did go to the 'Bird of Prey' centre, which is on sight and really interesting. Ok so it's not right in the centre of York but this really isn't a problem. We drove to the park and ride, which was only 15 minutes away, then the bus took around 10 minutes and dropped us off right in the centre, where we spent the whole day. Also it was around 15 minutes drive to York Designer outlet village. We enjoyed our stay and would love to go again for a short break.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed you stay. Will pass your comments on to all staff. Watch out for the latest offers on our website. Regards C. Norky

"Relaxing short break"

5
coastliner2017, Whitby, United Kingdom 19/02/2019

We don't live too far away from York but the opportunity of a 2 night Travelzoo deal was too good to miss. On arrival the hotel served us cream tea with a lovely warm scone, jam and cream plus copious amounts of tea. The room was very clean and comfortable as were other parts of the hotel ie the bar and restaurant. We had dinner from an extensive menu. The food was well presented, tasty and delivered with good service. The restaurant was well occupied by diners but we didn't feel rushed to leave in any way. Buffet breakfast was excellent. All the usual foods available all on a help yourself basis - including the hot food! All the staff are to be commended for their excellent and polite service. Our deal also included tickets to the Birds of Prey Centre next door - well worth a visit.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. See you soon. Regards C. Norky

"Well worth it."

4
scorcheo, Worcester, United Kingdom 12/02/2019

Managed to get an excellent deal through Travelzoo with a few little extras included, we did think about upgrading our room but glad we didn't as although our room was small it had a large bathroom and was clean, as was the rest of the hotel, in particular the dinning area looked freshly painted and the carpets showed no sign of wear. It seemed like the staff never go home as the same folk serve your breakfast as did serve your evening meal, they work hard and were polite and efficient. The food portions were good and there was plenty of choice, bar prices weren't too over the top. It's a 5 - 10 minutes drive to the nearest park and ride and another 10 minute bus ride into York but better than trying to find a parking space on a busy Saturday morning, there's nothing near to explore, apart from the bird sanctuary next door which was included in our deal but unfortunately we didn't have time to fit in, there's a tarmac road which leads to a farm and cattery so you can at least stretch your legs but a walk to the nearest pub is a long way on an unlit road with no pavement either side . The only slight problems we had was with the water temperature fluctuations in the shower, and the hot water taps in the sink not being as hot as I would have liked for a wet shave, but in the grand scheme of things it in no way was it detrimental to our stay. We would be very happy to stay again, especially if we could get the same deal.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay and the surrounding area. Hope to see you soon. Regards C. Norky

"Quick break lovely surprise Do go"

5
bartypicoshe, Hull, Massachusetts 12/02/2019

Looked a little like Crossroads on arrival but nothing could be further from the truth Very surprised at the quality of food Staff very friendly especially Nathan in the Restaurant. Clean well kept rooms. Fitness room Birds of Prey added bonus A little way from York but lovely walks around hotel Nice pub The Mended Drum 1.5 miles away Lots of shopping parks within a quick drive including Monks Cross

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Miss Diane and Benny say hello. Visit soon. Regards C. Norky

"one night stay"

4
jack b, Newcastle upon Tyne, United Kingdom 11/02/2019

we enjoyed our stay if only for one night, the receptionist was polite and helpful as were all the staff, the room itself was very small, but clean and comfortable, bar prices were reasonable, our evening meal was very nice and we enjoyed our cooked breakfast the next morning. the hotel is very clean throughout set in nice grounds and well located for York and the North Yorkshire moors, would certainly return again

"Excellent Stay"

5
savannah88, Leeds, United Kingdom 10/02/2019

Booked to stay at this hotel through Travelzoo and was really impressed! The food was some of the best we have had! The rooms were very spacious and warm and of an excellent standard. The meals not only were of excellent quality but very good sized portions too! Staff were lovely and very helpful! Very close to the hotel was the York Bird of Prey Centre which was also well worth a visit!

"WHAT Is THERE TO LiKE?"

1
Fiona H, Keswick, United Kingdom 09/02/2019

Awful. If you want to be depressed , roll up here in early February Grim corridors with peeling paint and low energy lights switched on as you've passed them. Executive rooms ‘king sized bed' : NO - two beds pushed together with 20 cm deep ‘accessible' and very ugly bath and toilet, also utterly grim lighting in the room. Crap pillows IT STARKLY REMINDS US OF A NURSING HOME FOR THE TERMINALLY ILL Weird bar in a corridor. THERE IS NOTHING TO RECOMMEND THIS PLACE Room outlook : a strange quadrangle of modern rooms looking onto the same green with debris on it.There is NOTHiNG, NADA in the vicinity. Escaping to the nearest pub cost us a £12 taxi ride back but boy was it worth it. DONT STAY HERE YOU'LL REGRET IT

"AMAZING HIDDEN SECRET - BIRDS OF PREY SANCTUARY"

5
JACQUIEATHERSMITH, Telford, United Kingdom 06/02/2019

We stayed at the Burn Hall Hotel, Huby, York, on 4th February 2019. It cost us £69 for the room for one night. Our room had a complimentary hospitality tray, bathroom products, and gorgeous fluffy white towels.The Hotel is well appointed, beautifully clean and has wonderfully friendly staff. The standard, selection and portion sizes of meals in the restaurant are to die for ! We can heartily recommend the Beef and vegetarian Lasagne. Situated to the back of the hotel, and with free entrance to hotel guests, is the York Birds of Prey Sanctuary, where many endangered species are lovingly cared for by a team of volunteers. A walk around the sanctuary is a MUST SEE ! We were allowed to wear a leather glove and have an Owl sit on our arm ! Quite an experience for me ! The hotel also has lovely gardens that wrap around the building and also has outdoor seating which will be lovely in the Spring and Summer months. We would highly recommend this hotel.

"Way out from anywher"

3
MurrayANDKaren, United Kingdom 06/02/2019

The Hotel itself was nice and the staff were really friendly and helpful but we had bloodstained sheets and pillow cases which they didn't change on our second day and as we arrived back at our Hotel late that night we felt it was too late to try and get the bed remade. Otherwise the food was lovely and the place itself felt nice but £20 in a taxi to and from York was a bit of a shock.

"great value superb stay"

5
99gandalf, Chorley, United Kingdom 04/02/2019

just got back from a 2 night stay everything was spot on,from the room.the hotel...the food...and especially the very hard working staff,,,we have had a bad couple of stays recently in various parts of the uk but this is a little gem...looking forward to staying again very soon

"Very enjoyable, super value break"

4
Chris T, Warrington, United Kingdom 04/02/2019

We stayed near York to meet a very old friend who lives nearby and chose this hotel mainly because of the price which included 2 nights bed and breakfast, wine with the evening meal if taken in the restaurant, a cream tea for 2 and 2 tickets for the adjacent bird of prey centre, all for £78.00!! The hotel was far better than we expected and although the bedroom was not large it was warm and comfortable with a large en suite. The we had lunch with our friend and dinner on both nights and the food and service were excellent at all times as were the breakfasts. The position and setting of the hotel was great as was the birds of prey centre. If the hotel had a pool it should certainly be classed as 5 star. We would definitely recommend this hotel and look forward to staying again in the future

"brilliant break"

5
Linda F, Scunthorpe, United Kingdom 04/02/2019

Was given a good deal on 2 nights away so decided to go. What a lovely experience. The staff were so attentive and the whole place had a very relaxing vibe. We could have stayed a week as it felt so welcoming. Although the room was quite compact it had everything we needed, and the en-suite was the largest we've ever seen in this country! Complementary toiletries were decent, for a change, and the shower was hot. Breakfast had a very good selection and was quality and the evening meal was excellent with a good menu. We had free tickets to the on-site bird of prey centre, but even if we had had to pay the £9 per person it was excellent value and well worth the visit. The hotel was situated within easy access to York and set in a quiet location with excellent parking facilities. Will certainly be returning.

"Excellent food and a brilliant stay"

5
seasoneddiver, Leicestershire 31/01/2019

I have stayed in this hotel before but I can honestly say I cannot remember the food being so good. Chicken and ham pie with real pastry, what a treat. I had the steak which was delicious. The breakfast is really filling and sets you for the day. So we didn't need to eat till dinner time. I could not find any fault with this hotel. We were in room 225, no noise, great bed, freshly laundered sheets . Excellent staff

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. i can see by your profile you know your onions. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"FAWLTY TOWERS"

1
User 30/01/2019

The hotel was okay but rooms were small and in need of renovation. Breakfast was very nice BUT the reaction of the manager to a minor complaint was shocking and almost unbelievable. He completely lost control of himself and ordered us to leave the hotel on CHRISTMAS EVE afternoon thereby completely ruining Christmas for us. We are a 70 year old couple and were shocked. This behaviour from a so called hospitality professional was inexcusable. Best Western Head Office have totally agreed and have compensated us . We fully expect a sarcastic response from the customer relations manager as this seems to be his way of dealing with complaints but it does not alter the facts.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Hello Thomas Guest who swear and verbally abuse staff will be asked to vacate the premises no matter what age or what day. As it was your wife and you were not present, i don't understand why you have wrote this review. BW are unaware of your claim. Regards C. Norky

"Excellent once again"

5
joannen334, Leicestershire, United Kingdom 27/01/2019

We visited Burn Hall again during Christmas and New Year and wasn't disappointed. Food was fantastic and the portions were huge, dont know how anyone can say the food is average we have never had a bad meal and we've eaten here many a time. All Staff were friendly and helpful and especially the lovely Nicola remembering us every time. Excellent base for York with the Park and Ride not far and also the Designer Outlet in driving distance. All in all an excellent few days away and looking forward to seeing you all in February.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. See you in February. Regards C. Norky

"Afternoon Tea"

5
Joanna M, York, United Kingdom 23/01/2019

Had a wonderful Afternoon Tea on Sunday. The staff were helpful and accommodating. The food was delicious and cakes were homemade. Ample tea and coffee. Definitely impressed with the experience. Also visited the Bird of Prey centre next door which was well worth a visit.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you all had a good day. Visit soon Regards C. Norky

"Good value hotel."

3
myndy2018, Shrewsbury, United Kingdom 22/01/2019

Stayed using a Travelzoo deal and also the hotel's own 'Yorkshire Break' deal. The accommodation was comfortable, the staff friendly and helpful and everywhere (including the nooks and crannies) was spotlessly clean. The deals we booked included breakfast and represented excellent value for money. It turned out to be a good base for exploring York, as it was an easy drive to the Park & Ride, from where we caught one of the very frequent buses into the city. Our 4-night stay included a weekend, when the hotel was fully booked but this did not impact on the level of service, which was very good throughout our stay.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Look out for our offers on our website. Regards C. Norky

"A really lovely weekend"

5
User 21/01/2019

A Christmas gift from grandchildren a weekend at this hotel.The room was spotless,including the bathroom.The deal was Friday till Sunday morning including afternoon tea on Friday and breakfast Saturday and Sunday.We paid for an evening meal on Friday which was two courses with a free bottle of house wine we couldn't manage a desert,it was a really lovely meal.The staff were very friendly and really efficient ,the service was superb .Our room was so warm we turned off the radiator and opened the window all weekend.Without doubt it was a wonderful experience and we have no doubt that we will definitely be going back there especially with a bargain price of £79 all in

BurnManager, Director of Sales at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased as it was a busy weekend. Visit soon as March madness offer is now available. Regards C. Norky

"good quality hotel if a bit far out of York"

4
Fanfloui, Nottingham, United Kingdom 20/01/2019

We stayed for one night in the depths of winter. The hotel is very much in the countryside but not too far off the A19. The car park is not the biggest and if you arrive late you may have a long walk to reception. Check in was efficient and friendly and we were offered breakfast at a discounted rate of £7.95 each which was good value. I had requested a quiet room and we were on the second floor at the back of the hotel well away from the restaruant/bar area where a party was taking place. Our room was small as was our bed which was not the best- (maybe we should have gone for an upgrade!) When we arrived the room was very hot and we immediately had to turn the heating off and open the window. The tea and coffee tray was good there were even chocolate creams on offer which were much appreciated. We also liked the fact that there was a clock in the room and enough power points for our phones. The room was very quiet when we went to sleep but unfortunately a woman ran down our corridor shrieking at 2.20am, which was unfortunate to say the least! (Perhaps a "Be quiet after midnight" sign would help? In the morning, we had a little trouble with the overbath shower which wasn't very strong or very controllable and the toilet made a juddering noise whenever it was flushed but we liked the toiletries and the fluffy towels provided. The breakfast was excellent, as we were able to order freshly prepared porridge and these was plenty of good fruit , natural yoghurt available also the pots of tea were good as were the poached eggs which were also available to order. We were very impressed! All In all it was a good stay and we would certainly book again if visiting York with a car, however it is a good 20 mins drive outside York city centre and very much in the countryside

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you were impressed and hope you visit soon. Regards C. Norky

"Superb staff, lovely hotel"

5
Judith M, Bolton, United Kingdom 16/01/2019

We stayed 2 nights at this beautifully maintained hotel 10 miles North of York, in the countryside, Park and Ride to the city a few miles down the road. The staff were so pleasant and helpful, the food was great and our room warm, spotless and quiet. We would recommend this hotel to everyone.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Best Best Western to date"

5
kenlock1945, Perth and Kinross, United Kingdom 15/01/2019

A really excellent hotel with a superb restaurant and lounge bar. Suggest one upgrades rooms if possible, if only for the little extras supplied in the room. Parking might be a problem, so suggest that you plan to arrive as early as you can.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your visit. See you soon. Regards C. Norky

"Great place to stay"

5
Aavid60, Widnes, United Kingdom 13/01/2019

We stayed here now some 5 times. They have always been on one of the deals they have on offer. The rooms are always clean and the beds are comfortable. The food was superb, plenty of choices for your breakfast . The staff have always been pleasant and helpful. The hotel is ideal if you want to visit the city of York being only about 20 mins away by car. Good value for money

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Always good to see you. Visit soon. Regards C. Norky

"Oh dear"

3
Janine J, Warwick, United Kingdom 11/01/2019

Oh dear, what has happened. Normally great but not this time. Didn't know there was no kitchen services until after booking. Bathroom smells terrible, informed staff, they came to room and sprayed with air freshener which just covered the smell for a little while. Not good.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry about the kitchen refurbishment. all booking agents were informed. Regards C. Norky

"Needs a revanp"

3
Brian M, Nottingham, United Kingdom 07/01/2019

We went with friends and paid for an upgraded room. Not sure what we paid for; different toiletries, chocolate snack bar in addition to the usual biscuits in the room,, or, maybe a larger room! Whatever, it wasn't worth £10 extra per person per night. Both rooms (211 and 311) were shabby. The carpets were in desperate need of replacing and the 'furniture' was no better than (and possibly even worse than) a Premier Inn. There was ramp provision from the reception level to the bar/restaurant level but it was gated and locked....not very wheelchair-friendly. Breakfast was basic. On the plus side the beds, duvets and pillows were spot-on.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"Celebrate New Year in style"

5
Karen J, County Durham, United Kingdom 03/01/2019

Room was an executive double - very spacious with lots of extras. New Year package was great value for money. The food was superb and the luxury touches at the gala dinner made us feel very special. Staff are so welcoming, friendly and attentive. Overall a very enjoyable experience we will be repeating next year.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Comfortable Place in the Country"

5
Ismayd, Newcastle upon Tyne, United Kingdom 03/01/2019

Surrounded by farms and fields, the hotel is ideal to get away from it all, with some lovely walks in both the grounds and surrounding area. The staff are friendly and obliging, we had a problem with the lock on our door on the first day. The duty manager arranged a change of room and we were sorted with the help of Rachel within the hour. The public rooms are spacious and well decorated and we found our room cosy, clean and well fitted. Breakfast is very good and caters for all tastes.Parking is easy and free and close to reception. We would stay here again and recommend this hotel for leisure stays or events.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you all enjoyed your stay. Visit soon. Regards C. Norky

"Don and Wendy revill"

5
47wendy47, Selby, England, United Kingdom 01/01/2019

We have just got back from new years eve celebrations and it was brilliant, great food, great party atmosphere and brilliant disco and dancing we all have had a fantastic evening, followed by a good breakfast highly recommend thank you to all the staff for putting on such a good night.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed. I thought it was a great old fashioned knees-up. Never seen so many people dance so long. all credit to the DJ. See you soon. Regards C. Norky

"It's an OK hotel in the middle of nowhere"

2
User 31/12/2018

If you think this hotel is in York you are mistaken. It's a 20 minute drive just to the park and ride to get into York. You need a car if you stay here as there is actually nothing walkable or any public transport nearby. The only thing closeby is a wild bird sanctuary which was closed when we were there. It should really be billed as a hotel in the middle of nowhere not in York, hence the reason it's cheaper and always on offers with websites I guess. As for the hotel itself, the bar is ok and the full english breakfast was ok aslong as you don't want an alternative. The rooms were very basic but clean. the main reason I'm doing my first review on trip advisor though is reading the unbelievable sarcastic responses from the 'Guest relations manager' oh my. If I had read any of these comments before then I would have cancelled my stay without a doubt. Obviously the person cannot take constructive criticism, and surely that is what reviews are for to improve hotel standards. I suggest they work in a different role as this is sure to put people off an otherwise ok hotel but if this is the person in charge of guest relations it really is very worrying. Choose somewhere else if you want to stay in York and if you do for some reason decide on this hotel make sure you get it on a deal otherwise you are bound to be disappointed and obviously if you have an issue, looking at trip advisor reviews I wouldn't ask for any help from Guest relations!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Dear Tester1978 Thank you for your first review. I sorry my responses to other reviews upset you so much that you had to make yours on New Years Eve. Happy New Year. C.Norky

"£99 2 night stay"

5
User 30/12/2018

Okay so before I booked this hotel for the first time I took to trip advisor and read a lot of reviews as most people do these days so I was sceptical but as the place has such fantastic deals I had to try the place ( it's now my 6th visit this year ) Judging by my visits I think it's clear to see I love this place !! Firstly the rooms - I've seen reviews about them being old and outdated and it makes me laugh, this establishment is a big beautiful old building with tons of character, yes old but it goes with the full theme of this lovely hotel, the rooms have a kettle, tea, coffee, milk, sugar and more importantly chocolate and biscuits free. All rooms have baths with shower heads to cater for all and a good size tv with all the normal free view channels. Food - I've ate here on several occasions now and have never been disappointed, the quality of the food is great and not only that but the portions are huge!!. Breakfast food is lovely, all the usual full English choices as well as continental. The highlight of the food is most certainly the Sunday roasts I cannot reccomend them enough, always fresh and so tasty. Staff - the 2 young guys who tend to run the bar area are very welcoming and chatty. The ladies on reception are more than accommodating ( we always ask for extra tea,milk,biscuits and it's never an issue or charge ) Nicola I believe tends to run the restaurant ( well I think so as I only ever see her there!) she's lovely, again at breakfast always bringing extra tea and coffee with a smile and caters for all needs. Last but not least the Geordie manager. Quiet possibly our favourite person within the hotel and one of the reasons we return, he takes the time to speak with the guests to make sure your having a nice stay and again is more than accommodating when ever we are being pests and asking for things. He is a credit to the BW brand. All in all on this occasion we had the 2night £99 stay which included breakfast both mornings and £15 each towards food on the first night and we cannot express how much of a cracking deal this is, it's the perfect quiet getaway and we will be sure to be back soon in the new year!!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Always a pleasure to look after you. All the best. C. Norky

"Quick break to get away from the Christmas shpping"

4
Kathleen W, Cleethorpes, United Kingdom 26/12/2018

I went with a friend for a 2 night break and enjoyed the surroundings Our room was small but comfortable The breakfast was average and served buffet style which was rather cold The staff were good and made us feel welcome

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Visit soon. All the best. C. Norky

"Excellent Value"

5
DeniseAnkers, Stockport, United Kingdom 26/12/2018

Booked a 2 night stay Christmas Eve & Christmas Day. As soon a we arrived was greeted in reception by a smiling helpful lady the staff throughout the hotel were very smart helpful and always smiling, The hotel was beautifully dressed for Christmas the food was excellent the room we had our Christmas lunch in was gorgeous they had gone to so much trouble to make it spectacular. If you get the chance to go for Christmas I do not think anyone would be disappointed, it surpassed what we were expecting. Also have to mention how spotless everywhere was.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Certainly the best Christmas I've had. All the best. C. Norky

"What a welcome, what service - would thoroughly recommend!"

5
kalazhars_quest, York, United Kingdom 26/12/2018

From the day that Rachael and I decided we would like to get married at Burn Hall, to the morning we checked out after the day of our wedding ceremony, we were greeted and treated with professional, friendly service by all personnel we came in contact with at the hotel. Nicky, our wedding planner, John and Justin who directed operations on the day and all the members of staff involved throughout, carried out their duties in a manner that left nothing to chance and allowed both ourselves and our guests to enjoy the day in full. We think your brilliant!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Rally pleased you had a good day. it was a pleasure to look after you all. All the best. Regards C. Norky

"Pre Christmas Yorkshire"

4
E3928TVmargog, Bishops Stortford, United Kingdom 19/12/2018

We stayed for 2 nights on a Travelzoo deal. Hotel is very comfortable, excellent restaurant plus friendly and efficient staff. Overall it was much better than expected and an ideal location for visiting York and Castle Howard which both have Christmas festivals worth visiting.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Castle Howard always worth a visit. See you soon. Regards C. Norky

"Great staff"

4
David W, Coventry, United Kingdom 18/12/2018

Stayed for two night on a visit to York … situated a few miles outside of the city but easy drive. My main memory will be the staff at Burn Hall, everybody was excellent … very professional and courteous … from the reception to the restaurant to the cleaning team. The hotel was immaculately clean, our bedroom was spotless, well done everybody on that team We had meals in the restaurant both nights and the food was fresh and well cooked … quite a few options but I am not sure if the menu ever changes if you are staying longer … breakfast was good … they only have scrambled egg on show but will make you fresh poached eggs if you ask Any negatives …. the bar area is very small for a hotel of this size … there was a wedding on the Saturday night and no space … the wedding guests were using it as an overspill area That said it was an excellent experience and I will certainly return

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. pleased you enjoyed your stay. See you soon. Merry Christmas Regards C. Norky

"Amazing breakfast!!!"

4
X1115LLjanet, Chester, United Kingdom 18/12/2018

We stayed here last week to visit York Christmas markets. A lovely place - bit out of York but what a nice area. Breakfast was lovely - proper bacon & sausage and the best scrambled eggs ever, friendly and smart staff. My husband says the steak and ale pie was he best he has has ever tasted. Got very reasonable room rate for a nice room. Will visit again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. See you again soon. Merry Christmas. Regards C. Norky

"Very disappointed."

2
User 16/12/2018

We had a very poor experience from the very start. The receptionist was dull and very blunt; not even wishing us to enjoy our stay. This receptionist was the same person who then checked us out and, again, had no people skills whatsoever; she didn't even ask if everything was okay with our stay! After checking in, we dropped our stuff off in the room and headed straight to the bar (which is the smallest bar I've ever seen in a hotel) to find only one barman who was clearly flustered due to the long queue of people waiting to be served. This then resulted in quite a rude encounter. As there were no seats left in the bar, we went into the restaurant to get some food. The Duty Manager took our order of food and drinks. The food came out before the drinks and I had to remind him to get us our drinks. He then brought out the wrong drink for my partner and when I mentioned this, he tried to argue that it was the correct drink. After having a taster of the correct drink, he then took the drink off the bill but didn't offer another in it's place. The restaurant had a very quiet and relaxed setting which was lovely, even though it was way too warm and I had to go outside to cool down, but was rudely ruined by a table of rowdy people (not the hotel's fault, I know, but a quiet word with them to try and make them see they're ruining the ambience for everyone else would have been a great service to everyone else). Coming onto the room; it was a standard room and very clean. The bed was incredibly uncomfortable and there were no extra pillows! I had next to no sleep which is rather unusual for someone who finds it very easy to sleep when away from home. Overall, we didn't let the poor experience at this hotel ruin our stay. We will be returning to York again but will definitely find somewhere else to stay!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. You really should mention something during your stay as i was here all weekend.No member of staff recollects your points. I do remember a table on the Friday night of 6 guests. I would say they were enjoying themselves. Feel free to stay elsewhere. Merry Christmas! C. Norky

"Pre Christmas break"

4
User 16/12/2018

Booked a 2 night break at this hotel 9th and 10th of December. We decided to upgrade to an executive room after reading reviews. What a lovely break we had. The hotel is set in a secluded wooded area off a country lane, it is well situated for park and ride buses into York, about 15 mins drive. All the staff we met were friendly and helpful. Lovely girl on reception greeted us as we arrived. Pleasant, chatty and happy staff in bar and restaurant, particularly the girls at breakfast time. Great breakfast with everything you could ask for available.We had a meal in the restaurant on our first evening which was most enjoyable and very good value. Our room was spacious and comfortable, similar to a premier inn style, no frills but adequate. A great value stay in a good location.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed. Visit soon. regards C. Norky

"Christmas shopping break "

5
LINDAH322, North Wales, United Kingdom 14/12/2018

Stayed at the Burn Hall Hotel on a Travelzoo deal. Excellent value the hotel was spotless our room overlooked the gardens and was clean with fluffy towels and comfy beds. We had an evening meal the first night I had the prawn cocktail and then lasagna both were very tasty my friend had the belly pork which also was delicious. Breakfast was buffet style with a good selection. Overall would definitely go back if visiting York

"Lovely hotel in good location"

4
Travelbunny73120, Waltham Abbey, Essex 14/12/2018

Stayed at the Burn Hall Hotel with my husband for two nights and it was really lovely. The room was comfy and spacious, with everything we needed and lovely large white fluffy towels in the bathroom - always a bonus!! We ate in the restaurant both nights and the food was really nice and tasty and well presented. The waiting staff were delightful and efficient and the wine was reasonably priced! Breakfast was really nice, with a large selection, which they kept well topped up throughout. The hotel was about a 15 minute drive from York, or 10 minutes from the park and ride, which was a much better deal, as York was so busy it was impossible to find a parking space. We will definitely return to this hotel again soon.

"Good food and service"

4
A7990GPstephens, Liverpool 12/12/2018

My wife and I recently spent a 2 night break at the burn hall hotel. While the room was warm and comfortable, if a little dated, we ate in the hotel restaurant both nights and would recommend it. The menu offered a variety of dishes at very reasonable prices and good portions with good service. The hotel is located just outside York making it an ideal base for visiting the city, which we did. Their 2 night break deal is good value for money and we are considering returning in the new year. The fresh baked scones were excellent.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. We serve Yorkshire portions. See you again soon. Regards C. Norky

"God location for area and York"

4
traveller175England, Carlisle, United Kingdom 12/12/2018

We had a Travelzoo deal for a couple of nights, the small bedroom was clean and did the job. Pleasant staff good all round experience, given we were a captive audience the on site restaurant was good value with nice food although the daily specials can sell out.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Look on our website for our latest deals. See you soon Regards C. Norky

"A quick break"

5
mer3404, Leicestershire, United Kingdom 12/12/2018

Spent a couple of days away (2 nights) at the hotel to visit York and friends in Thirsk. Hotel was great, staff lovely, room clean and access to the bird of prey centre was a something different. York Park'n'Ride was easy to get to. Afternoon tea on the first afternoon was well received, evening meal was lovely and the breakfasts were freshly prepared. Drinks good value too. Thank you

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your visit and trip to Thirsk. look out for our deals on our website. Visit soon Regards C. Norky

"Average"

3
PeterLanky, Wigan, United Kingdom 06/12/2018

Having been on a number of short breaks this year, this one didn't really stand out though there was nothing significantly wrong with it. The arrival could have been better, on a cold wet evening there were no places in the car park, and though there was a sign on the way out saying 'overflow car park' there was nothing to tell us where it actually was. Even after going to reception and enquiring, it wasn't at all clear though I eventually found it. Reception area was functional rather than cosy, and not really a place to sit and read later on when we wanted to away from our room. The room was stocked with everything one would expect but it was rather on the small side which meant taking care not to catch the wardrobe when going round the bed during the night. We did notice though that toiletries were not replenished leaving us to do a bit of rationing. The buffet breakfast was reasonably good other than the dried out black pudding. The coffee was strong and plentiful. We also had a cream tea as part of our package, which was served in the bar area, and was pleasantly presented. There were a couple of lanes nearby where one could walk about a mile or so, but needed to return the same way as they ended up on private land. No opportunity for an extended walk as the main road was narrow and busy. Good location if one was happy to drive somewhere.

"Very nice hotel"

5
Q4023JOmartinr, Leeds, United Kingdom 27/11/2018

We had a lovely couple of days at this hotel 25 & 26th Nov. We booked a Yorkshire deal which for £99 included 2 nights breakfast and £15 each towards a evening meal. I opted to book a suite for £40 extra and was pleasantly surprised to receive a large suite with bedroom with a queen bed in it a large bathroom and lounge with 2 sofas and 2 chairs 50" tv, tv in the bedroom and 4 Windows, what a deal. It was clean and comfortable, the staff were all very friendly and helpful. The breakfast was standard however the evening meal was really good. The hotel is in a very quiet location and a car is needed as a taxi is expensive, we went into York and just parked at the park and ride a few miles away. Would highly recommend this hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your visit. See you again soon. Regards C. Norky

"Out of Town"

4
ChrisC231049, Edinburgh, United Kingdom 27/11/2018

My wife and I stayed here for one night and found it a very nice place. It is a little way of the beaten track and a good 15 minutes drive into York. The staff where very helpful, however there was a wedding going on when we arrived and we had to wait 15 minutes to checkin. We ate in the restaurant and the meal was good if not great.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. We are 9 miles from York and use the Park and Ride. See you soon. Regards C. Norky

"Stress free luxury"

5
borogal2015, Middlesbrough, United Kingdom 24/11/2018

Got a deal via Travelzoo for this fabulous hotel. Never experienced such value for money made better by amazing customer service from check in to check out. Would highly recommend for either a long or short break. Breakfast choice was good and we did eat in the restaurant one evening which was also top class.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. We try our best! See you soon. Regards C. Norky

"A really enjoyable stay"

5
redroger68, Luton, United Kingdom 24/11/2018

My wife and I spent two nights at the Burn Hall Hotel whilst visiting North Yorkshire. Our room was comfortable, the staff were friendly and helpful and the food was very good. Given the convenience of visiting York, Castle Howard and other attractions there were no negatives at all. Would cwrtainly recommend the hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Watch out for our offers online. Visit soon. Regards C. Norky

"A little bit tired but we weren't"

4
192christinep, Spennymoor, United Kingdom 23/11/2018

Travel zoo offer Two nights including breakfast ,cream tea and a visit to the York bird of prey centre at the princely sum of £79. The hotel is a bit tired decor wise but we weren't the bed and pillows were very comfy.The breakfasts were buffet style and the evening meal was ok.The bird of prey centre was very entertaining and enjoyable.Would recommend.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. See you soon. Regards C. Norky

"I only give it one star as it can't go lower."

1
buckshee72, Bolton 17/11/2018

I was just staying here as a stop over on a long journey. The receptionist when I arrived was fine, The room was dirty and looked as if someone had used it however it was late and I was tired. When I woke and went for a shower all towels had make up stains on, the bath matt had mold stain on it, I will share photos. I went to reception to tell the duty manager and he suggested that I had note only stained the towels but also used them so what was I complaining about. No customer service at all.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. I can see from your profile that you claim to have stayed in a few dirty hotels. We are not one of them. Regards C. Norky

"Excellent break "

4
R0bin_1999, Manchester, United Kingdom 17/11/2018

We recently stayed at the Burn Hall hotel on a Travelzoo special offer, the first thing I noticed on our arrival was that the hotel itself has its own special offers which is probably a better deal as it included a 3 course meal on one of the days for 2 at an extra cost of only £20 so well worth it. We found the check in staff very helpful and cheery and enjoyed the afternoon scone whilst we waited for the room to be ready. The room was fine with everything you need for the time spent in there. The bed wasn't the most comfortable but that is more personal taste rather than a complaint against the hotel. All the staff we came across were very pleasant and offered us all the help and advice we needed We took advantage of the birds of prey tickets that were on offer and spent a couple of hours in there. We were advised that the centre has nothing to do with the hotel and receives no funding from them so are grateful for any donations, which we were happy to oblige. There is not a lot in the locality to do, we took a drive to a nearby pub in Huby but I wouldn't recommend it. If you intend on going to York centre then take advantage of the many Park and rides on the ring road, saves the stress of trying to park in the centre, a return fare was about £3 each. The breakfast on each morning was lovely, however if you want your eggs other than scrambled be sure to order them as it takes 15 minutes to prepare. We enjoyed our stay and hopefully Chris Norky will be ok with my review lol . ,

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Okay with your review but you must understand that the hen only lays every 15 minutes. Remember York is only 9 miles away and is one of the busiest cities in Europe. See you soon. Regards C. Norky

"Nice Hotel"

4
DaveWBromborough, Newcastle upon Tyne, United Kingdom 16/11/2018

My wife & I stayed here for two nights on a deal from Travelzoo. Great room and comfortable bed. The staff were pleasant and very helpful apart from the guy on the bar on Weds afternoon taking orders for afternoon tea. He seemed disinterested and not very helpful. When my wife asked him of he was feeling stressed, his reply was 'if I was stressed you would know about it, I'd be out there having a smoke.' We enjoyed a very nice meal in the restaurant on our first evening. Lovely food and again all the staff were very pleasant and helpful. We thoroughly enjoyed our brief stay and we would look to go back some time. Would certainly recommend this hotel to our friends.

BurnManager, Public Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and would visit again. Guy on the bar has worked with us for 3 years and has never let me down. Find your comments harsh. Regards C. Norky

"Short break"

3
MickyYorkshire, Yorkshire 11/11/2018

We stayed at Burn Hall for two nights in order to visit the North Yorks Moors and York. As requested the hotel provided soya milk for breakfast but generally speaking breakfast was very average for this type of hotel. Our room was a decent size and clean. I found it rather disconcerting that all the external lighting was switched off during the night...the health and safety brigade might not approve! We ate in the restaurant one evening and the meal ( vegetarian lasagne ) was very good...huge portions!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Regards C. Norky

"Overnight stay for business"

4
debbie k, Durham, United Kingdom 08/11/2018

Very welcoming check in and efficient Room not the biggest, small gap to get through beside walldrobe and end of bed. Towels fluffy large and internet good reception. Bed comfy and could use desk for laptop. Desk lamp very useful. Breakfast buffet style but very fresh and not dry

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your visit. Hope you use us again when on business. Regards C.Norky

"Pretty average"

3
David B, Nottingham, United Kingdom 06/11/2018

Dissappointing by usual Best Western standards, could really do with a refurbishment. Food and room were not too bad but again not up to normal Best Western standards.The falconry place next door was amazing.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"Good countryside hotel"

4
Ian K, Alnwick, United Kingdom 05/11/2018

This is a very popular place to stay, especially if there is a good offer available. It is not 'swish', but is very acceptable. The cream tea was disappointing, but both breakfast and evening meal were good. The room and en suite were fine.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Hope to see you again soon. Regards C. Norky

"Mixed bag"

3
582katir, Scarborough, United Kingdom 04/11/2018

Firstly, the staff are amazing and could not have been better. Our accommodation was an "executive" room, we felt our room was not as described and that it was extremely basic for what it was. Nevertheless, the room was clean and the bed was comfortable. We decided to visit the hotel bar before we sat for dinner. Barman was excellent and the drinks were reasonably priced. The quality of the service in the bar was above what I would expect in a hotel environment - I have worked in hospitality and service for the majority of my working life and I would be proud to have your workforce. They are absolutely exceptional. We then entered the hotel restaurant and we were greeted by a lovely young man and shown to our table. The menu is small but very well put together. We had patě to start followed by the lasagne and a steak pie, all of the food was beautiful. Regrettably, the only thing to sour our experience was to witness the manager berate the staff. Guests should not have to hear it and the manager should know his level of professionalism and say what he needs to his staff behind the scenes. These wonderful people doing an excellent job - I quite frankly felt bad for them. You had 3 hospitality staff working and a party in a separate room and from what I could see they were all working hard and looking after everyone really well. The next morning we returned to the restaurant for breakfast which was delicious - this hotel seems to fry eggs to order and any requests are upheld with a smile. My partner and I both enjoyed our stay and overall it was positive. The only negatives can be easily rectified, the small touches are important and if they are done well they make a good night away into a fabulous one.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Regards C. Norky

"Beautiful setting"

5
User 26/10/2018

We had a short stay at Burn Hall. A lovely hotel in picturesque grounds. Rooms were compact but very comfortable,clean and nicely done. The staff were friendly and helpful. Not keen on the queuing system for a table for breakfast but you are seated pretty quickly. The food was very tasty and the evening Meals in the restaurant were very varied. We would come again.

"The Best Value For Money Anywhere In The UK"

5
Barry C, Chorley, United Kingdom 23/10/2018

Do not be put off by the 3 star rating of this hotel, it is a little gem. Based on a Victorian manor house, set in the Yorkshire countryside it is far enough from the main road to ensure a quiet nights sleep but easy access to the A19 to York which is only a few miles away. The road takes you to the number 2 park and ride which takes you to the main shopping area, the minster and Railway museum. The hotel is tastefully decorated and the rooms have Wi Fi, a good quality TV with access to all the main channels, tea and coffee making facilities and a wonderfully comfortable bed. The only small gripe is that the rooms are a little small. The bathroom is modern with bath and shower over. There is a lift to the top two floors. The restaurant is nicely laid out with a good menu for evening meal including british and foreign dishes. We found them all well presented, with large portions and wonderful taste. If you fancy a challenge try the fish and chips, the fish portion is enormous! The staff in the restaurant are smart and helpful, service is efficient and waiting times for your food is short. Breakfast is the normal buffet style with plenty of choice for cooked items, cereals and fruit. Gluten free options are available. Look out for special deals. We paid £79 for two nights B and B for the two of us, that's £20 per person per night. And for that we also got cream tea one afternoon and free admission to the York bird of prey centre which is within the hotel grounds. You would be hard pressed to beat that. We are definitely going back after Xmas

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Everyone loves a deal! Well done! Regards C. Norky

"what a change for the worse in such a short time"

2
gemini096, Manchester, United Kingdom 23/10/2018

Stayed here for two nights 16/10/18 to 18/10/18 in the suite, room 323. We stayed here for two nights in July and felt that we had value for money. The hotel is average décor but the food was excellent. So we returned for another two nights on the dates above. The young woman on the reception was very curt and unpleasantly brusque. I checked the print out of the weather forecast on the desk and was puzzled because it showed two forecasts for that day which were different. One said, TODAY and the other said TUESDAY, so I checked with the receptionist, she spoke to me as if I was stupid and said, "It IS Tuesday". I felt very uncomfortable and pointed out that where we come from TODAY MEANS TODAY. Once in the room we felt that they had improved the suite by putting up two pictures and moving the furniture around in the lounge to make it more comfortable. We thought that they may have been a new larger TV in the lounge and were feeling very happy with the suite. We went for a meal in the restaurant and the quality of the food has deteriorated considerably. The staff were different than three months ago and much for the worse. They had the same attitude as the girl on reception, indifferent, surly and rude, as if they were doing us a favour by serving us. However, the next night we had a shock. We were out all day and returned to the suite and I walked straight into the bedroom to close the curtains as it was getting dark. On the window sill was a lot of what seemed to be dead flies and on the floor below the window sill. It was a nice day for October but was not a hot summers day. Also the two windows in the bedroom and the two windows in the lounge had been closed all day. Honestly, it was like something out of a horror film. We immediately rang reception so that they could deal with it but the receptionist did not appear to be shocked at this and said that she would send someone up. As we had booked a table in the restaurant for an hour later, we expected that someone would come to deal with it before we dined. My husband went down to reception and was informed that there wasn't any staff available and they would deal with it some time that night. One of the staff came to us in the restaurant and said he had been to the room and cleared the flies away - no apology - no explanation - nothing. I had taken pictures of the flies and when we were checking out the next day we had a conversation with the receptionist and she did not seem at all shocked until I produced the photos. She said that she would tell the manager. Five days later and we have not had an email or phone call or anything. The hotel smelled like drains that full two days we were there. We thoroughly checked the room and even the outside, (we were two floors up), but could not see anything. We definitely would not stay here again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you will not be staying again. Regards C. Norky

"Weekend away in York"

5
tgranycome, Rugby, United Kingdom 22/10/2018

Hotel was really good value for money. The rooms are a little dated but they are clean & comfortable. Service at the hotel was excellent and it's in a fantastic location - just 10 mins drive to the park & ride for getting into York. Restaurant very good (apart from serving everything I ordered on a piece of wood (what's wrong with a plate!) Service great and food spot on. Would definitely stay here again - it's a fraction of the cost of hotels in central York.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. I understand a plate wood be nice! Everyone loves a deal. Regards C. Norky

"SHORT STAY"

3
KATE60-61, Nottingham, United Kingdom 22/10/2018

Stayed at Burn Hall for one night in order to meet friends.beautiful old house but needed some tlc ,our room was very small and if needed the bathroom in the night struggled to get passed furniture.Very friendly staff.When we arrived it was very cold and the heating wasnt turned on but the receptionist provided us with a heater.The towel rail and heating never came on so towels were wet next morning.Wanted a coffee while waiting for our friends but lady at the bar couldnt use the machine so a long wait while she found some one.A bit dissapointing but for one night was ok.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"Surprised it was so good"

5
Bazza099, Nottingham, United Kingdom 15/10/2018

Booked as a cheap weekend break with Travelzoo. Hotel is a comfortable 3 star establishment with good sized rooms - bathroom with a full sized bath and shower. Ate in the restaurant one night and the bar the following night and would rate as good pub grub standard at reasonable prices. Hotel full and you need to reserve a table in the restaurant if you want choose a time you wish to dine there. Very pleasant cream tea when we arrived and free tickets to the Birds of Prey centre which is adjacent to the hotel. Staff in the bar and restaurant are pleasant if not a little under pressure but were able to maintain an acceptable level of service. Did not try the exercise facilities as we are keen walkers but the Bird of Prey centre was awesome. An absolute must for ages 6 - 96. Thoroughly enjoyed our stay here and would recommend this hotel. Would return when in the area.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed Burn Hall and North Yorkshire. What happens when you get to 97? Regards C. Norky

"Terrible afternoon tea"

2
Lozzzy534, Leeds, United Kingdom 14/10/2018

We visited the hotel for afternoon tea with a groupon voucher. On arrival, we went to the bar and provided our voucher and was asked what drinks we wanted. I requested a hot chocolate which the waiter made straight away and put on the bar. He then took us to our table and left my drink for me to carry. The other drinks were brought to the table. We were not asked if anyone had any allergies. We were left waiting for food for over 20 minutes by which time our drinks were luke warm at best. The waiter brought the food and left without telling us what everything was which generally would be fine but you couldn't tell what the cakes were supposed to be. The sandwiches were okay. The scone was nice but had all of 3 currents in it and was served with squirty cream which was pure sugar. The cakes consisted of a tiny piece of dry brownie, a dry lemon tart and a non-descript brown square of something which tasted of sugar. All in all a poor afternoon tea.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Sorry you did not enjoy. Regards C. Norky

"Afternoon tea and bird of prey centre"

5
mother33, Middlesbrough, United Kingdom 13/10/2018

Excellent value for money very nice good variety of sandwiches and sweet treats. Staff are very nice and bird of prey centre is a must see very interactive and lovely people who work there everyone of them down to earth genuine passionate people.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Visit soon. Regards C. Norky

"2 night mid week break "

5
Sugenie, Solihull, United Kingdom 12/10/2018

Lovely Hotel good staff especially Liam (waiter) booked through travelzoo but hotel also offers some excellent deals. Lovely rooms good food excellent location for National Trust etc Birds of Prey Centre located in grounds of hotel very interesting will certainly visit again

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Everyone loves a deal. Regards C. Norky

"Sight seeing with friends"

4
User 12/10/2018

Had an excellent deal for a 2 night break which included breakfast both mornings and evening meal on the first night. Hotel and room clean, extra tea and milk provided if you ask at reception. We ate in the restaurant on the first evening and had the pork belly. Can honestly say it's the best we have ever had in terms of both quantity and quality. Breakfast was adequate I personally would have liked a greater selection of fresh fruit. My only negative comment would be that some staff never made eye contact or smiled at guest which can the impression that they were not happy in their role. The exception to this was Nicky who was helpful and pleasant at all times regardless of how busy she was.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Nicky thanks you. Visit soon. regards C. Norky

"Weekend Break"

4
leannehancock, Peterborough, United Kingdom 11/10/2018

This was a surprise weekend for my partner. Lovely hotel, remote location but only £20 taxi ride to York centre. Room was quite compact and small but very clean and had basic amenities it needed for our stay. We had an Excellent meal and service in the hotel on the Friday night- can't praise it enough,very good value for money, I would deffo recommend. Then came the disappointment- I booked surprise room service for breakfast. They knew it was a surprise as it was made on the notes to my booking and never mentioned it on check in!! I was told £9.99 each plus service charge for a selection of assorted Danish pastries, toast and preserves, full hot English breakfast, orange juice and tea. IF we had opted to go down to the restaurant for brekkie it would of been unlimited for £9.99. Initially the surprise was ruined, whilst having a meal on the Friday a member of staff came to the table and said ‘Your room service in the morning will have to be 8am as we have a wedding on and we are busy'! Never mind !!! When it arrived, there was half of it missing and no covers over the hot food which meant it arrived cold! When I questioned missing items (toast and selection of danish's plus preserves) and one of the breakfasts was stone cold and other barely lukewarm. We then just got toast bought to our rooms. I politely mentioned it to reception when we went downstairs and the lady was lovely and ensured it would be amended on my bill by the end of the day. When I came to check out I had been charged for one full English and one continental. I questioned it as they don't offer a continental option and plus I couldn't really call what we had a continental breakfast. The receptionist said she would have to get a manager over. This is where it all went down hill- the scruffiest, most rude member of staff came along claiming to be a general manager. Her appearance stands out- everyone else is smart, professional and clean. She is scruffy, greasy hair and generally not how I would expect a manager to appear!! Rude doesn't even come close, she said you had tea and toast. When I advised that the cost of the breakfast was unlimited and really the tea and toast was covered by the one lot of £9.99 I had already paid for seemed to make no difference at all to her. Especially as I had pointed out politely that 1- had the offer of a continental breakfast been made- we probably would of opted for that and 2. I was happy to pay for one £9.99 but not the other continental as there wasn't any offer of this on a menu and no prices clearly stating costs. (it appeared she had made the price up!) She raised her voice in the middle of a packed reception area and said well we swiped your card on check in so we will take the money anyway. I was shocked as everything else had been perfect. The staff, hotel room, hotel itself and service had been brilliant but she put a dampener on it. After speaking with head office, it turns out she wasn't a general manager ( she was a duty manager) and was wrong to charge me for something not advertised. The complaint made was handled very professional and made me feel a lot more reassured she was in the wrong! Would I recommend this hotel?? Yes !!! Would I stay again? Yes!!! However, I would check my bill thoroughly and most certainly any queries would not be taken up with Nicola but with the actual general manager himself!! She let our weekend down.

"Nice lunch but beware of the desserts"

4
Yorkie682014, York, United Kingdom 10/10/2018

We went to the hotel for their carvery lunch using a family Groupon coupon for 2 adults and 2 children at a cost of £29. As per the Groupon conditions, we booked earlier in the week so when we arrived, we were quickly shown to our table by friendly staff. If you required a drink, there was a separate bar which was self service. Although the dining room was reasonably full, it was big enough so you felt relaxed and didn't feel cramped. The carvery consisted of a choice of 3 different meats, roast and mashed potato and a selection of vegetables which we all enjoyed and felt it was good value for money. Having decided that the children would like a dessert from a choice of 4 desserts, we all ordered one but at £5 each, it was very pricey especially for 3 small scoops of ice cream or a very small piece of chocolate fudge cake. A problem here was that having ordered, service was slow meaning the children soon got bored. My advice, give the desserts a miss as they are not worth it. The cost is extremely good value especially as it also included admission to the adjoining Bird of Prey Centre which is worth a visit in its own right. We will go again but for the carvery only.

"exceptional weekend break"

5
philip J, Chesterfield, United Kingdom 08/10/2018

Made use of an excellent 2 night deal over weekend via Travelzoo. This hotel exceeded expectations in every department staff, food,room, decor & cleanliness. We had a lovely relaxing time, convenient for York and NT houses etc. Bird of Prey center which is next door was the best one we have ever seen. Highly recommended.

"Excellent food"

4
pilaupilaupilau, teeside 04/10/2018

Just returned from a one night stay. Check in was very easy and staff polite. Room was spotless but a bit basic, everything you needed but needs updating. The bed is ok for one night but don't think it would be for a longer stay. I can't say I've seen a base valance on a bed for a long time, very old fashioned. The room was very quiet but the view from the window (bins) not to good. The bar is quite small and it was hard to get a drink as only one person serving and they were very busy serving afternoon teas, we gave up luckily we had brought a bottle of wine so went back to our room. We booked a table in the restaurant for our evening meal. It was very full we ordered the prawn cocktail and black pudding for starters, thai green curry and vegetable tart for mains, Bailey's parfait and lemon posset for desserts. All of it was amazing, our highest complement to the chef. The only downfall was the waiters efficient they were but seemed so miserable and we wern't the only ones that thought so. They were exactly the same at breakfast too. Breakfast was nice and plenty to choose from. Overall we would stay here again but only because of the amazing food. Forgot to say the portions are enormous.

"hotel"

5
Honest8585, Durham, United Kingdom 03/10/2018

We had a lovely stay here food really good staff very friendly Our room had no heating which we reported and were given a heater Loved the birds of prey very good staff involved everyone Cream tea was enjoyable lovely hot chocolate Would stay here again

"Midweek break"

4
LeicesterFish, leicester 03/10/2018

Good facilities but no pool! Restaurant served excellent food and gluten free well prpvided Bonus was free entry to bird of prey centre. Well positioned for York and North York Moors Good parking but watch out for coach parties

"Excellent stay"

5
Janmar4670, Wrexham County, United Kingdom 02/10/2018

We had a 2 night ‘deal' at this hotel. Bed and breakfast, a free cream tea on one day, and 2 free tickets to the Birds of Prey Centre next door. The staff were helpful and friendly, the breakfasts (cooked and continental) were fairly basic, but more than adequate. The room was clean, the bed comfortable. We didn't eat in their restaurant in the evening, so can't say anything about that, but the menu looked good. The only small gripe I had was the shower. The temperature fluctuated greatly - presumably everyone else wanted to have a shower at the same time! The shower was off the taps, so obviously not a lot can be done about it, except to install electric showers, which I imagine would be costly. All in all a most enjoyable stay. Would happily return. I can't get the Hotel Ratings to work. I would give Rooms 4 stars, and Service and Value 5 stars.

"Belated Birthday surprise"

5
Commissioner2015, Cambridge, United Kingdom 01/10/2018

What a wonderful treat for a birthday. 3 days surprise birthday treat at this very relaxing hotel just outside of York. The rooms had all you needed including a very comfortable double bed. The hotel was also right next to a Birds of Prey Centre which had an amazing selection of birds to see and hold of you wanted

"Could be better"

3
nowretire, Worksop, United Kingdom 28/09/2018

Due to the location was expecting more. The grounds are okay but nothing outstanding and the driveway continues past the hotel to a small industrial site which includes Yorkshire ambulance and a water treatment plant. The hotel itself is pleasant enough but not outstanding. Bedrooms adequate but just missing that little something that makes them special. the lounge/bar is a little cramp and not relaxing and the restaurant area bland. The staff were friendly and helpful, the food was fine what was on offer but not inspiring. At breakfast the fruit cocktail was made up of mainly apple and the only egg on offer was scrambled which was a little rubbery. you can have other types of eggs, fried, poached etc but you have to ask which was not obvious and only found out they did this when another customer asked. The evening meal was again okay but not inspiring and seem to have triple cooked chips with a lot of what was on offer. Is it just me or is triple cooked chips code for precooked chips that are then refried, I never find them as good as normal cooked chips. Would I stay there again, no

"Great hotel"

5
Billy B, Rotherham, United Kingdom 21/09/2018

We have stayed here before and went back this week for a two night break. In our opinion it is a brilliant hotel set in gorgeous grounds, good good and the staff went out of their way to help us with a special mention to George ( no complaints from us George) at the front desk who went the extra mile for us. Lovely breakfast and dinner and the cream tea on our deal was a nice touch. We will definitely return soon.

"Relaxing break"

5
BarbsR7, Manchester, United Kingdom 14/09/2018

Just got home from a lovely relaxing break here, a little gem in beautiful grounds. Leanne (trainee receptionist) what a super star so helpful and efficient. Breakfast was a hearty affair that set us up for the day, evening meal - well the fish (whale) was excellent the sea bass was truly stunning. The bedroom was clean albeit a little small, the bathroom was equal in size not replacement shower gel but we had our own. The bed was comfy and we slept well both nights, could have slept in this morning. York was easy via the park and ride the bird of prey was good and the afternoon cream tea was delicious. Thanks to all staff for a pleasant stay and I'm sure we will return

"Good value break"

4
User 14/09/2018

Travelled here on a Wowcher offer which included cream tea and free entry to the Bird of Prey centre on site . Rooms ok but not great. Clean hotel throughout. Fitness rom was hidden away and we had to ask where it was as it wasn't mentioned in hotel guide. Staff friendly and food at breakfast of good quality although a long wait for poached eggs when requested. Had to ask twice before thy arrived. Bird of prey centre excellent. We made a donation as it is mostly run by volunteers who are very knowledgeable, pleasant, entertaining and work very hard. The display lasted over an hour and was much better than other similar displays we have seen. Excellent number and variety of birds of prey and lots of opportunities for hands on experiences.

"Our wedding at Burn Hall"

5
waltonlucy307, York, United Kingdom 13/09/2018

We held our wedding at Burn Hall and could not have been happier with our choice of venue. John (manager) Nikki (wedding co-ord) and all the staff went above and beyond to make sure our day went without a hitch. The food, wine and service was outstanding. Even with our exceptional Circumstances of a busy military wedding and our autistic son, nothing was too much trouble for all the guests. Many of our guests commented what a lovely venue it was and how great of a day it was. We, along with our family and friends, would recommend Burn Hall to everyone. We will definitely be back on a regular basis for amazing local food.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. It was a pleasure to look after you all. Pleased you all had a great day. See you soon. Regards C. Norky

"Great 2 night break"

5
Lmh1965, Durham, United Kingdom 13/09/2018

Booked with Travelzoo voucher, and had a lovely break Room was fine, with comfy beds. Meals were very pleasant, staff were friendly, especially our waiter - sorry can't remember his name,possibly Stuart? We enjoyed a cream tea eaten outside in the sunshine, whilst the birds sang. We also visited the Bird of Prey centre (included in the deal) which we thoroughly enjoyed. Only slight negatives were toiletries were not replaced, but luckily we had brought our own, and no friendliness from reception on leaving - no hope you had a nice time or even have a safe journey or even goodbye. Shame as last impressions are just as important as first ones.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed you stay. Don't worry about Stuart as he does not remember his own name sometimes. Visit soon. Regards C. Norky

"Delightful!"

5
Chris W, Leominster, England, United Kingdom 13/09/2018

As an ex chef and restauranteur I like to think I know my stuff! I visited here with my parents and brother on 10th and 11th Sept. The first thing that struck me was the fantastic staff! They were all consulate professionals, very attentive, and very friendly . The hotel itself was clean and well maintained, not luxurious but perfectly ok. We booked with tr Avelzoo and hot an amazing deal amomutomg to £22/pp/night! The inclusive cream tea I thought would be rubbish but how wrong was I the scones and cake were all home made. We had dinner there on the first night and it was delightful the blacklisting starter was sublime! And the breakfast was just as good too! Our deal gave us entry to the birds of prey centre which was very entertaining! But aside from the incredible value the staff are what makes this place memorable !

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Quiet and enjoyable"

5
GaryN1440, St. Asaph, United Kingdom 06/09/2018

I had previously stayed at the hotel for couple of nights and thought I'd stay again for a longer break. It was as good as my first stay The staff were very friendly, the room was very comfortable, plenty of hot water for a bath after walking around several museums. I ate in the restaurant on the first night which was very tasty and then noticed the bar served the same menu as the restaurant and enjoyed eating in there for the remaining evenings. Thanks to all the staff who made for an enjoyable stay and would recommend this hotel to any one visiting York and looking for a quiet hotel.

"Really nice place"

5
Rosemary B, Derby, United Kingdom 04/09/2018

Just come back from a short break, at Burn Hall and have to say, it was lovely. We had no idea what to expect, but from our first view of the place, we loved it. The staff were lovely, the room was spotless and warm, the bed was comfortable, plenty of hot water for a bath and breakfast was nice. We didnt have a meal in the hotel, but the menu was good and not overly priced. If you visit, be sure to go to the York Bird of Prey centre, which is situated, in the grounds of the hotel..amazing place, for adults and children! Would certainly recommend Burn Hall. Thanks to all the staff for a lovely stay, we will visit again x

"Wowcher deal"

4
User 03/09/2018

Myself and my husband stayed here for the weekend from 31st August to 2nd September. The hotel was lovely and clean and the room (although small) was adequate. The reception staff was very friendly and helped in any way they could, unfortunately that could not be said for the bar staff. They was rude and very arrogant, even swearing and complaining about a customer in front of us. We had breakfast both mornings, there was enough to choose from and the food was nice. The bird of prey centre is a must. The staff there are nice and friendly and the birds are amazing

"Afternoon tea experiance"

5
Ashley B, Leeds, United Kingdom 02/09/2018

Scrumptious afternoon tea enjoyed it very much, plenty to eat and drink in pleasant surroundings. With this, you get free admission to the bird of prey center situated next door truly amazing place, birds well looked after staff all helpful, happy and full of fun, nothing too much trouble. The flying show really enjoyable.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you all enjoyed your day out. Visit soon. Regards C. Norky

"Fix the beds please"

4
DiscerningTourist, Nottingham, United Kingdom 24/08/2018

What a mixed bag this hotel is yet somehow we still came away pleasantly relaxed and fulfilled. First of all potential guests should understand that the majority of us staying here seemed to be on'deals' or so it appeared judging by the number of people, my wife and I included, double checking what is and is not included in the ‘deal'. Ours was through Travelzoo but others had obviously booked direct. First the positives. Great value, excellent service excellent in the restaurant and a very high quality evening meal. Fair to middling - the buffet breakfast. Bacon definitely overdone and rather tired scrambled eggs but on the second day I asked for poached eggs. Served with a smile and just about right. Finally - the not so positive. The bed was abysmal. - as reported by others too. Also the cream tea included in the deal was pretty feeble.However I have still given this review four stars as they got most things right and judging by the occupancy level they have pitched their market spot on.

"Lovely 2 night break"

5
Mike C, Macclesfield, United Kingdom 24/08/2018

We booked a two night break with full english breakfast and were very pleased. The hotel is comfortable, clean, friendly and helpful service The breakfast was good, with good choice, and the restaurant for evening meals was superb, with lovely food, good choice, and the meals were very large. Definitely good food and excellent value, so no need to drive anywhere else and probably pay a lot more.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your visit. See you soon. Regards C. Norky

"The rudest receptionists"

1
NaiveVik, Lytham St Anne's, United Kingdom 23/08/2018

We were planning to spend 2 nights bed and breakfast and dinners here through Wowcher. (and cream tea which I'd rather not mention) So we had this deal bonus added to our deal: 'Dine on a starter and main each in the restaurant on the first night and enjoy a bottle of house wine, dine on a starter and main on the second night too and enjoy a glass of Prosecco each'. How lucky I took a screenshot of this because they changed the wording! Probably because not just us but another guest was complaining at the same time about the same problem. The trainee receptionist guarded by duty manager booked our dinner on the first night hearing us say that it was all included in our deal. They didn't say a word about it not being included in our deal. We tried to check out before the dinner on the second night because we decided to leave earlier. The same receptionist said that she can only check us out once we had the dinner and paid for our expenses. I replied happily that we didn't have to pay for anything as it was all included. She said no because we had dinner the previous night which would cost £36. I showed her our wowcher still believing that she didn't know about the deal bonus. She said it's a bit misleading so we will have to pay. In the meanwhile this other lady started to complain and she also had a confirmation from the hotel saying that in this deal breakfasts and dinners were included. She got a similar answer: 'it was a mistake and you will need to pay for the dinner'. To make this story short they made us travel for more than two hours just to be told that they put a misleading advert together which will cost us a lot counting everything. York is beautiful, definitely will visit it again and we definitely will NOT choose this hotel again. Would I recommend it? NO

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry about your problems with wocher. Regards C. Norky

"Another amazing stay"

5
Nicola070470, Bolton, United Kingdom 22/08/2018

Well Burn Hall Hotel is amazing value for money and a fabulous breakfast. Book direct for the best deals. Good base to explore York as easy to get to several of the park and ride car parks. On site activities include a bird's of prey centre.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed yet again. Visit soon. Regards C. Norky

"You get what you pay for......."

2
Will E, Lincolnshire 22/08/2018

Had a 2 night stay with a Travel Zoo voucher. Always a bit wary but for £89 whats the worst that can happen? Arrived few minutes before 2pm to be told the room was not ready. This always rings alarm bells with me as I have no doubt the room would have been ready so close to 2pm.......the cynic in me presumes that hotels want you to spend cash in the bar rather than check in 10 minutes early! Started with our cream tea that was part of the deal. Ordered at the bar and took a seat while we waited. The chap said he would come and clean the table while we waited. After 20 minutes it became apparent that the chap on the bar had forgotten all about us. We caught his eye and he confirmed he had indeed forgotten us! Told us he was the bar manager but had been in the kitchens for a week and had in that time basically lost the plot! All very Fawlty Towers! The cream tea was underwhelming. We were left the milk from the tables previous occupants and we had to clean the table ourselves as he forgot to come back. We eventually checked in and went to the room. We booked twin beds and discovered that this hotels idea of twin beds was to basically unzip the zip and link beds and put a single duvet on each part with no gap in between the beds. For the money we were happy to put up with this. The room was average size and not dissimilar to a Travelodge room. We had a bath/shower which though looked small appeared adequate. On first inspection the room and bathroom looked tired but ok. We left the hotel and returned at bed time after venturing in to York (20 minute drive away). At this point we discovered how uncomfortable and noisy the beds were. I don't think I have ever slept (or not slept!) in such an uncomfortable bed and having read many of the reviews on here we are not alone. Every turn was greeted with creaks and I am sure I could feel every spring. After a poor night we tried the shower. Once we had got the hang of the plumbing we discovered that the shower curtain was too short for the bath and most of the shower water ends up on the bathroom floor and that there was evidence of mildew on the tiles. I also discovered that the loo roll holder was barely fixed to the wall and rotated at 360 degrees. We went for breakfast that was a pleasant surprise, a good choice of hot and cold. The sausages and bacon were tasty. My only gripe would be the lack of fried eggs. We later learnt that these could be ordered but no member of staff made mention of this. It was interesting to hear other guests talk about the poor quality beds and we even overheard some guests checking out mention it to the receptionist who appeared distinctly uninterested (must have heard it before perhaps?). Our second night went much the same as the first, the only thing to add is that we realised that the shower gels etc had not been replenished and also that the bedding was stained. On check out we mentioned the bed situation but as we feared the lady was not at all interested to the point that she answered the phone as we were explaining the situation, we waited for a response but to no avail. It seems that the attitude of the staff on reception mirrors that of the person that responds to Trip Advisor reviews and is just down right rude! All in all the hotel for the money was ok, would we return, no and would we recommend - no.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. if you tell us during your stay, we can help. Regards C. Norky

"Great day out for families ."

5
Oldmotherdemdike, Burnley 16/08/2018

Purchased Wowcher deal of afternoon tea, with inclusive tickets for Birds of prey sanctuary . Had a lovely day at Burnhall, freshly made sandwiches, cream tea and petit sweets, served by friendly staff . The birds of prey sanctuary with displays was fascinating, with informative commentaries . Will definitely return again with grandchildren .

"Birthday Treat."

5
User 15/08/2018

I was invited to Burn Hall Hotel for my birthday. A two night stay with my sister. One of my favourite hotels in York, it is very welcoming, they greet you like royalty and it was most relaxing. The room was fresh, very clean and very airy. In the restaurant the food was excellent, done to your liking. Loved the afternoon high tea. All the staff are very polite and very helpful to all your needs. Will definitely be going back. Many thanks to the Manager John and his staff.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your birthday. See you soon. Regards C. Norky

"Unwelcoming, unprofessional, dismissive and rude staff"

1
Dawncouk, Manchester 15/08/2018

From arrival to our decision to leave the hotel the same afternoon, our visit was not pleasant. Apart from Stuart the bar man who was professional and helpful, other staff we met were unwelcoming. Management were condescending and dismissive. The hotel would benefit from a more mature and professional attitude to customer service, after all a hotel stay is supposed to be a pleasant experience for guests, rather than upsetting. Large framed notice to customers at reception desk, un quote - give a 5 star rating in order to be entererred in to a prize draw.

"3 night stay"

4
Ozzy26green, Shipdham, United Kingdom 14/08/2018

I stayed at the hotel for three nights as part of a bowls group. The first thing I was impressed with was the greeting of tea and coffee when we arrived. Our room was in the newer part of the hotel the room was bright and clean also the bathroom was very good. We noticed there were only two pillows each called reception and two more were brought up straight away. The food was very good as was the service in the restaurant. Would certainly go there again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you all enjoyed your visit. See you soon. Regards C.Norky

"Soulless and Impersonal"

3
kevinoutandabout, Leicester 12/08/2018

Stayed here for two nights in August 2018. Our accommodation was in the newer part of the hotel and while it met our needs it was soulless and unwelcoming. Had a meal in the bar on the first evening (the restaurant was fully booked until late) and it was disappointing - my steak was overcooked. Also we were not offered any sauces or condiments - had to ask for them. Breakfast was OK but had a limited choice and some items from the self service menu were dry and lukewarm. Apart from one barman the staff did not really interact with us and we felt that we were simply another guest! There is car parking on site but finding a space near to the main entrance was difficult - not convinced that there would be enough spaces if the function rooms were being fully used. There was also a confusion with taking the agreed advance payment for the accommodation and I had to phone the hotel to authorise the transaction again. The stay was comparably cheap and perhaps we have been spoilt by more superior and more costly hotels. However I still expect better service than we received from a Best Western branded 3 star hotel. Unlikely to return here.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy your stay. Regards C. Norky

"Still great"

5
Peter T, Burnley, United Kingdom 10/08/2018

Our third stay here and each one has been good . A great mix of value for money ,good facilities and nice food. The sea bass from the specials menu was amazing . Look forward to visiting again and enjoying

"Delicious food"

4
User 10/08/2018

We stayed for two nights eating breakfast and dinner twice. As a family of 4 adults and 1 child we could not find any fault with the food. It was delicious! Staff helpful and friendly. Free tickets to the amazing bird of prey centre next door. Our 2nd stay over past year and look forward to returning.

"Back again for another chill and wind down."

5
Judith B, Burnley, United Kingdom 10/08/2018

This visit was outstanding value, including a cream tea on the first day. We had a great room with comfortable beds ensuring 2 nights sleep, waking refreshed to a super choice for breakfast. Even though the staff were extremely busy they managed to make the experience a pleasant one. Not all hotels manage this. (A credit to them.) We ate one night in the hotel and the food was excellent for a very reasonable price. It also included a free bottle of wine! The location is good for visits to York (10 miles away) and walking places. We will be back again to take advantage of the great deals Burn Hall has to offer.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your visit. Were busy because of the chef's food. All fresh but Yorkshire portion size. See you soon. Regards C. Norky

"Basic but clean and friendly"

3
sophiepalmer1991, London, United Kingdom 08/08/2018

Overall the hotel was clean and basic and good value for money. It is less than a 20 minute drive from the centre of York and has good parking facilities. A lot of the hotel could do with some up-grading and the Z bed that we had in our room constantly broke and was incredibly uncomfortable to sleep on which was a shame. The room we had was very small but the bathroom was huge! The staff were friendly and the food was good and we particularly liked the bar area.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C Norky

"Anniversary"

5
User 07/08/2018

We arrived very late due to a smash on way then when we did get going got a puncture. Staff were lovely went to York centre visited lots of niche shops it was very cold but coming back to a roaring fire was fab

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. Can't take praise for the roaring fire as we don't have one! Regards C. Norky

"GREAT VALUE NEAR TO YORK AND THE WOLDS"

4
patricia t, Nottingham, United Kingdom 31/07/2018

Four of us stayed for 2 nights on a special deal B&B. We had complimentary afternoon tea on arrival in the garden which was excellent value and served efficiently and friendly. Our room was a good size, clean and comfortable. Dinner was good value although a bit quantity over quality I felt. Breakfast was standard fare but perfectly adequate. Its not the best hotel I have ever stayed in but it was very good value and well located. All we need from a hotel is clean bed, acceptable food and a reasonable price. You get what you pay for and we were satisfied.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Your are right. Visit soon. C. Norky

"Elegant hotel in countryside location"

5
Boffo, Lancaster 30/07/2018

My wife and I stayed here for two nights recently. The hotel is a large mansion set in the middle of beautiful parkland and facing an arboretum of huge trees across a large lawn. There are plenty of parking places close to the hotel. The reception staff were pleasant and helpful, check-in was a breeze. Our room was on the 1st floor and proved to be very spacious with a high ceiling, a king size bed and large flat screen TV. The bathroom was well appointed and featured a large bath with shower above. Dinner in the hotel dining room was from a menu full of variety, my starter was whitebait and I followed that with beef lasagne while my wife had the baked brie then a vegetable tart. The food was very tasty and expertly served by the team of mature waiters. A treat not to be missed (and included in our room rate) is to visit the Predatory bird centre in the hotel grounds. We spent our second day looking at the many different birds and being taught about them plus we handled falcons, owls and even the golden Eagle! Breakfast was up to the same standard as the dinner and that night we chose the hotel special burgers for our evening meal. These proved to be huge, served on a large wooden board and came with salad and triple cooked chips cheese and sauce. Altogether this was a great break and i would recommend it to anybody of any age.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. We try our best! Visit soon. Regards C. Norky

"Planning Meeting"

4
Family_Wilson4, North Yorkshire 30/07/2018

Pleasant overnight stay included in two days of training and planning. Conference fare was good and included sandwich lunch on both days (including soup one day), a good evening meal and a hearty breakfast. The room was fine for a single person, with a desk big enough to work at. Might have been a bit of a squeeze for a couple and I definitely wouldn't have wanted to try to fit children in. Overall, a pleasant night's stay - evidently popular with bus tours.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Visit soon. Regards C. Norky

"Excellent value 2 night break"

4
Jim K, Manchester, United Kingdom 28/07/2018

Stayed on a Groupon deal which was great value. Hotel is in very nice grounds, friendly staff, adequate but not a fantastic room. Food was fairly basic but nothing wrong with it, nice bar with good selection of drinks. Birds of Prey Centre within the grounds was very interesting and received free entry from hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon Regards C. Norky

"disappointing experience"

2
abelld, Barns Green 28/07/2018

Our room was small, but adequate. unfortunately not well cleaned all the time we were there (four nights). We ate there on the first night, the steak was good, but chips and veg poor - we didn't eat there again. Breakfast was a disaster - rock hard scrambled egg (although you can request a freshly made fried egg), unreliable toast makers and very poor bread. Its also the only time in my life that I've not finished a sausage and the black pudding was so dried out you could have used a chisel on it. Needless to say we found other options for breakfast after the first morning.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review Do not agree with your comments as you never mentioned anything during your stay. Regards C. Norky

"Yorkshire getaway"

4
kath49245, St Helens, United Kingdom 26/07/2018

When we drove upto the property via a country lane we were well impressed, it was what we needed a place away from it all in beautiful grounds and peaceful, with the weather being glorious we thought we would just chill out with cream tea and drinks. The furniture outside on the patio is in a shocking deterioration, after trying three chairs I found one that felt a little more reliable, I asked would it be possible to have the sun canopies up only to be told that they were out of service, so we improvised and put the chairs and table under a tree on the grass. The amount of people arriving that afternoon all asking for the same thing "shade" ended up sitting inside and being annoyed. Best western should make it a priority to get upto date garden furniture as they have beautiful grounds at this establishment. The food and the restaurant are very good with excellent service, not sure why the same pint of lager times three had three different prices? The food prices are reasonable and the portions are Yorkshire portions..... given the location excellent. The rooms are basic but have all you need with a hospitality tray, the mattress on one side of the bed was totally gone so not very comfortable to sleep on - reported to reception and was thanked for informing them of this matter.The walls are very thin so keep it down and have a little respect for your neighbors! We went on a hotel deal and for what we paid excellent value for money. Hopefully BW will invest in some garden furniture suitable for the beautiful grounds.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Lovely Hotel"

5
G P, St. Neots, United Kingdom 26/07/2018

The hotel is lovely, although not near anywhere within walking distance so you do need a car. We went to the coast before checking into the hotel, then into York the next day. The location was ideal for visiting the seaside as there is Scarborough,Whitby,Bridlington and Filey all within an hour or so. York was 15-20 minutes away . The food and drink in the hotel was very reasonably priced and the quality of the food in the restaurant was lovely. The rooms had everything you needed, toiletries, hairdryer and lovely big fluffy white towels.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank your for your excellent review. Hope to see you again soon. Regards C. Norky

"Very disappointing hotel room"

2
Jabernet57, Halifax, United Kingdom 23/07/2018

Stayed for 1 night in July. The room was smaller than Premier Inn, Travel Lodge and Innkeepers Lodge just able to get around the small double bed. Very poor quality dinning chair was the only seat apart from the bed and the seat was cracked and worn. We were woken at 5 am by the guests in the room above us walking on a creaky floor for almost an hour!! In comparison to Premier Inn etc we paid an extortionate £99.00 for 1 night. On a positive note the staff were friendly, the snack we had in the Bar was very nice. The bathroom did have a window and was quite large for the small bath and cloakroom size hand basin. The linen and towels were fresh and clean. And the grounds had we had more time were lovely.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy your stay but thank you for your kind words. Regards C. Norky

"Nice hotel. Clean rooms. Good value! No air con, fridge or safe in room. "

4
Bishops66, Perth, Australia 22/07/2018

Nice hotel with large room but not close to much. Clean and very good value for money. However bed sunk in the middle and there was no fridge, air con or safe in room though there was a lockable drawer. We had an adjoining room and could hear what people were saying next door very easily. Easy parking. Would recommend if you have a car and wanted to drive into York. However staff at front desk could be a bit more friendly though wait staff were excellent.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Wonderful break"

5
Kevinhrob, Wallasey 19/07/2018

Top quality Hotel in quiet grounds. Comfortable rooms, lovely food,first class staff. Relaxing stay with short drive to York. Added bonus of Bird of Prey centre in grounds. No complaints at all. Would stay again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review, Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"This has got to be the best deal"

5
Colin C, Kendal, United Kingdom 18/07/2018

Accommodation, facilities, service, restaurant, all excellent value for money . The Manager leads from the front and the team reflects this personable effort. We had a very pleasurable relaxed stay here. A bonus is the voucher for the nearby birds of prey centre - an education in an obsession with raptors and owls. Altogether a worthy excellent rating.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you soon. Regards C. Norky

"wedding anniverary celibration ( 19th )"

5
lenfeaton, Grimsby, United Kingdom 18/07/2018

Struggled to find fault with Burn Hall, Great staff, good service , lovely meals. I don't understand some peoples negative comments. I think they've been watching to many 'Two in a bed ' episodes. this is our second trip and it won't be the last.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent reviews. Really pleased you enjoyed your stay and i don't disagree with you. See you again soon. Regards C. Norky

"Little break away"

4
User 17/07/2018

My husband and I chose this hotel via Travelzoo. Great deal we thought and thoughly enjoyed our stay for 2 nights. Nothing much around but we found it a lovely relaxing place with fantastic food and extremely good service. All staff very professional. Park n Ride was only 10 mins away n from there 10 mins into York which a is an amazing city, reminded us of a small Barcelona. Getting into York that way was so easy with no parking stress or cost. Highly recommend this hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review and recommendation. Hope to see you again soon. Regards C. Norky

"Carvery"

4
browneyedgirl79, Leeds, United Kingdom 16/07/2018

Stopped in for the Groupon carvery and bird of prey centre deal. Service was excellent and the meat was well cooked, although the Yorkshire puddings were overdone. We finished off with desserts which were lovely, especially the lemon posset. Would recommend.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Really pleased you enjoyed your day. Spread the word. Regards C. Norky

"Met our needs"

3
car0lc0chrane, North Yorkshire, United Kingdom 13/07/2018

We had a two night break here and found it as expected for the price. It was clean and no trouble booking in, when we tried to book a meal for 7 we were told sorry a bus trip had that time so went for 6-30. Food was quite okay fish pie was very nice. The dining room was noisy, not for a romantic meal as one couple we met had hoped for. We had a problem with the shower leaking over the bathroom floor and reported it to two different people but it was still leaking when we checked out, when we reported it again. Thought the birds of prey display and talk that is on the same site as the hotel was very good. Not sure if they have any connections to each other. Don't like places advertising the chance of winning a prize if you give them 5 stars on TripAdvisor, this place does not come up-to that standard in my view.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry about the shower and romantic table. No connection with the BOP, just good neighbors. After 711 five stars on TripAdvisor. i'm going to shout about it. Regards C. Norky

"Delicious afternoon tea"

4
KJD6746, York, United Kingdom 12/07/2018

We went today for afternoon tea having been told by a friend that you could get a half price Groupon voucher. We paid £14.95 for our afternoon tea and this also included free entry to the Bird of Prey Centre which adjoins the hotel. We did the Birds of Prey Centre first and this is well worth a visit. Lots of birds to see with two flying displays in a day. These guys clearly know their birds. We then went for our tea. We recently went to a hotel in York for a Twilight Tea which was the first time we had done anything like this. We was not impressed with that one but Burn Hall have it spot on. Lovely setting, good tea and the food was yummy. Lovely little sandwiches which were really fresh and tasty (my only tip would be that if you are not a butter/spread fan, as I'm not, ask for them without (or as I would have preferred with mayo) or with little as it was a bit heavy on the spread for my liking. My husband loved it though). The brownie, strawberry & cream shortbread and carrot and ginger cake were delicious and moist. However, the shining star was the scone. Freshly baked and still warm with really tasty jam and cream. The scone melted. Oh I could eat it again now. Even at full price, if afternoon tea is your thing, compared to our other experience this is well worth the money. At Groupon price it is an absolute bargain and worth every penny. I recommend anyone to give it a try. I'm sure we will be back.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Every loves a bargain! Visit soon. Regards C. Norky

"Great hotel lovely resteraunt "

5
gavin s, Newcastle upon Tyne, United Kingdom 12/07/2018

Stayed here over a weekend the rooms are clean and have everything you need the hotel reception, gardens, bar and resteraunt are all good. If you get the weather the terrace is a bonus. The resteraunt is good value with good size portions. We got a taxi into your one of the days costs £20.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Overnight stay"

4
Andrea H, Newcastle upon Tyne, United Kingdom 09/07/2018

Haven't been to burn hall for a few years booked in last minute and got a good deal b&b I was very surprised at the improvement of there rooms a lot better than before we had a ground floor room. Good service on booking in/ out and the grounds really nice rooms nice and clean will definitely return when we back in York but stay longer

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Don't leave it so long next time!!! Regards C. Norky

"Brilliant Burn Hall"

4
Valve56, Kent 09/07/2018

Was not expecting much for the cost of the 2 night B&B deal we found and booked. Room was clean and tidy only gripe would be air con would have been nice otherwise all fine. Food was excellent and not overpriced. Staff were all very good and jovial apart from the receptionists who were always whinging about "its been a long day", career change need then. Included in the price was entry to the Birds of Prey centre located at the end of the hotel car park, normal cost £9 per person. Superb hotel building and environment. We will return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Can't disagree with you. Visit soon. Regards C. Norky

"Executive room nothing special."

3
Gary E, Teignmouth, England, United Kingdom 04/07/2018

Hotel has a bit of a mis-match of old building and newer 3 storey building. The executive room had stains on the carpet, and a corporate feel. The bed was very comfy and the restaurant and bar areas were very nice. The menu was quite extensive and the food was excellent. We didn't feel that the rooms had any "wow" factor but all the staff were nice and friendly.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Regards C. Norky

"2 day break in York"

4
User 01/07/2018

I stayed for 2 nights a the very good hotel Burn Hall. Service and the food in the restaurant were very good albeit a limitef menu. The rooms were clean and quiet and room cleaning completed with minimum of fuss. I thought the breakfasts were excellent and hot, which is reare these days. The hoyel is situated just 10 miles from a park and ride which made our trip into York easy and convenient. Overall I have no hesitation in recommending this Hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and look forward to seeing you soon. Regards C. Norky

"Great Value stay"

5
User 01/07/2018

An Excellent hotel in beautiful grounds in a great location. Food was excellent with large portions. Room was clean with comfy beds along with everything you would expect. Very helpful and friendly staff throughout the hotel.Excellent choice of buffet breakfast. Thanks for a wonderful stay

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. We serve Yorkshire portions. See you soon. Regards C. Norky

"Agree eith other reviews"

5
knitandc, Darwen, United Kingdom 30/06/2018

As stated by others lovely hotel and grounds which were made better by the on site bird of prey sanctuary. We went courtesy of a Travelzoo 2 night B&B special offer which was great value but didn't use the hotel for an evening meal as it was quite expensive. It was a 10 min drive to the free park and ride car park and with the bus pass only cost £1.10p return to go to York. Wouldn't hesitate to go again if a similar offer came up. Many other guests said they had stayed there more thsn once and I'm not surprised as it was lovely and clean, good spacious rooms, well cooked and presented food and helpful, friendly staff.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Always book direct for the best offers. See you soon. Regards C. Norky

"Average hotel"

3
bankhall, jersey 29/06/2018

Completely out in nowhere so need a car the park and ride is good value.the roads outside are dangerous so don't walk along;Basic room;breakfast nothing like the pics they show!! basically buffet bacon,sausage,scrambled eggs beans,cr@p mushrooms and 1 black pudding which sat there all the time.Lager expensive at £5.30 a pint and bottles of £5.00 wine sold for £17.00 !!!!!!! Food average and the chef seems hell bent on sauces over everything.I suppose cheap and cheerful sums it up.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review We are 9 miles from the city of York in the middle of North Yorkshire. Park and ride is excellent. No expensive car parking so you save for the drinks on our patio. Breakfast buffet is a breakfast buffet. Mushrooms are from the local farmer and i have passed you comments on. Prices are less the locals and you are wrong about the food. Cheap and cheerful but expensive??? Regards C. Norky

"Mid-week break"

5
Sukieo52, Wakefield, United Kingdom 21/06/2018

A fabulous hotel in a beautiful rural setting. We were made to feel very welcome from the moment we approached reception, and for the rest of our stay. The staff throughout the hotel were very friendly, courteous and always ready to help. They were very clean & tidy looking which was a reflection on the hotel itself. Our room was very comfortable, very clean,and made our stay even more pleasurable. The dining room was well positioned and set out beautifully. Breakfast was very good & although evening meal was not included, we ate both nights in the restaurant, a good varied menu & well worth the price. All staff are a credit to the company and we will definitely stay here again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Staff really pleased with your comments. Thank you again. See you soon. Regards C. Norky

"Mother's Day Gift"

5
User 21/06/2018

Beautiful hotel in a lovely setting. Afternoon tea was lovely and the staff member made us feel valued and welcome, with his excellent customer service skills. Booked for evening meal and the same lovely man looked after us. The Bird of Prey Centre was an added bonus to the day. Overall a great way to make memories with my Mum for her Mother's Day gift. Highly recommended hotel with great staff, good food and in a lovely setting.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased your Mum enjoyed her visit. See you soon. Regards C. Norky

"Great Hotel, friendly staff"

5
annmac211, St Helens, United Kingdom 20/06/2018

Loved the hotel, quiet, friendly, set in nice grounds, including friendly deer, only 25 mins from York and 5 mins from the lovely York Birds of Prey, very clean, tea and coffee in the room and great food, would go again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Your welcome at any time. Regards C. Norky

"Amazing value deal"

5
661peggyf, Stamford, United Kingdom 20/06/2018

Very helpful and friendly staff. Room clean and comfortable with everything you would expect. Good choice of buffet breakfast. Reasonably priced meals in restaurant. The deal included extras which made it very good value for money.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Awful"

2
User 19/06/2018

room was an executive type , very old and dark gloomy room, 213, carpet was wrinkled and stained, the bed was zipped together and dipped in the middle and i didn't care for the smell of the sheets. The shower ran hot and cold then went totally cold and the whole room was very dated and could have done with a complete refurb. In the evening coming home from a wedding reception at 130am we were greeted with a very stern night person who told us to be quiet and all we were doing was getting out of the taxi and saying thank you to the driver. I was completely sober so not making a noise at all. Breakfast ok, grounds amazing perhaps the person who looks after the grounds should sort the hotel out too..such a pity i was looking forward to my stay, i wont be returning.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Then night porter does the grounds on his day off. Regards C. Norky

"Great hotel"

5
Rob A, Chelmsford, United Kingdom 14/06/2018

We had a great time at Burn Hall Hotel. Great cream tea and dinner! Huge portions and a lovely breakfast. Very quiet rooms and lovely big bathroom. The reception staff were great and gave excellent advice about where to go each day Of you are thinking of staying just do it!

"1 night stay"

5
sandrashadbolt, Manchester, United Kingdom 14/06/2018

Lovely hotel and a warm welcome from staff. Visited with two friends. We were upgraded to executive rooms each. Lovely breakfast that set us up for a sightseeing trip round York. Thoroughly recommend this hotel.

"Great little getaway"

5
User 14/06/2018

We had a great little break away here. The hotel is set in lovely grounds in a nice rural location, yet it is within easy reach of York and a number of other great places to visit for the day. The food is great and the staff are very attentive. Would recommend.

"Eh!"

2
User 14/06/2018

This is, what appears to be, a 70's built hotel which is around when the last update investment was made to the room in which I stayed. For a hotel charging what I would call rates charged by the big boys, they need to up their game. Room was perfectly serviceable but gloomy, bathroom with in-bath shower, broken blinds and terrible decor was depressing. More like a hospital. Breakfast was......What can I say, ubiquitous. Lastly, a gripe. When did it become practically an insistence that guests pay on check in rather than check out. Practically screams, " you look dodgy, best get our dosh now". Not very welcoming at all. As I said, perfectly serviceable but not one to be saved in the sat nav favourites.

"Relaxing weekend"

5
Tracey M, Norwich, United Kingdom 13/06/2018

We had a very comfortable stay, staff are very polite and helpful . The food is very good whether you eat in the restautant or the bar area. Quiet setting in the countryside and not far to travel to York for a day out.

"Very nice Rooms and Hotel but food a let down"

3
User 08/06/2018

We stopped here for bank holiday for one night very nice location and grounds, plenty of psrking. Hotel staff very welcoming and rooms very nice and spacious,comfy beds and lovely decorated bathrooms, although rooms very warm and radiators were on. We dined in the restaurant,service was about a 4 out of 5 although food arrived before drinks which to me is odd, but, what was disappointing for me was the food very mediocre and plain and chefs constantly shouting at the top of there voices coming from the kitchen really spoilt the fine dining ambience. Overall stay id say 3.5/5. Probably Would return.

"Great staff and a nice little treat"

4
Rachael C, Douala, Cameroon 08/06/2018

We went for afternoon tea today with my parents. We bought a voucher on Wowcher. If was really nice. The only thing I would say negative was that the room didn't have much ambience, it felt a bit like a b&b. Everything else was great. Staff were super helpful and very friendly which is always a great thing. The hotel is very clean and well maintained, thinking of taking them up on one of their weekend deals. We also visited the bird sanctuary which is attached to the hotel, it was very interesting.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Offers all online and book direct. See you soon. Regards C. Norky

"Second visit in twelve months booked on a voucher"

5
Michael N, San Francisco 30/05/2018

Hotel is great for the money clean room and quiet at night. Food is good and breakfast is a fully English enjoyed it. Park and ride down the road is great and easy to find used our bus pass one pound twenty return each. Melvin the front of house guy is brilliant as as all the staff who make the stay first class.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Melvin says thank you. See you again soon. regards C. Norky

"Weekend break"

5
diane_doran01, Connah's Quay, United Kingdom 29/05/2018

Lovely & quiet - ideal for a relaxing break away. Staff are friendly and very attentive. Our room met our needs - basic but had everything we required. Hotel was very clean. Slow cooked pork belly was our choice of evening meal and it was delicious. Will definitely be making a return visit

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Belly pork,best dish on menu. See you again soon. Regards C. Norky

"Two nights stay for anniversery."

5
Carole A, Morecambe, United Kingdom 27/05/2018

I have written reviews before for this hotel but has it is two years since our last visit and thought would do an update after reading some of the recent reviews. We may be bias but we have spent quite a few stays at this hotel over the years all of which have been pretty good. I must admit we have not experienced many Best Western hotels but do find this one a great place to stay. Set in lovely grounds and yes a few miles from York but there are small villages within 7 to 8 miles with lovely pubs and friendly folk. Must agree with Sandra W regarding the room being cold in the evening in spite of it being quite warm over the days we stayed. WE ate in the restaurant on our first night which was very good we had two courses plenty of choice and reasonable prices plus our deal gave us a free bottle of house wine(which came in on the menu at £16) THe room was not large but comfortable and the breakfast which was included was as good as ever. THere were two lots of coach parties in but this did not bother us or the service we received from head man Melvin who has been there a good few years now! We got a special deal of two nights B and B for two people with a free bottle of wine if dining in the restaurant on the first night (ordering starter and main) and afternoon tea of scone and tea or coffee between 12 and 4pm and tickets to the Bird of Prey centre just down from the car park all for the amazing price of £89. IF you check with the hotel you will see deals similar to this can be booked June July and August and also from October November, December , January and February(Excluding Xmas, New Year and Valentines) I would recommend this hotel highly, we have been for birthdays and our last visit was our 47th wedding anniversery last week.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. You know your onions!! See you again soon. Regards C. Norky

"A great weekend ??"

5
TraceySmith_12, Middlesbrough, United Kingdom 27/05/2018

We stayed for two nights with friends. The hotel's in the middle of nowhere but don't let that put you off as it's not far from the city centre and some lovely villages. Check in was straightforward, our room was basic but it had everything we needed. The staff were all hardworking and very helpful if you required anything. The food in my opinion was very good and we ate in the restaurant for both nights. Breakfast was particularly good too. Overall a pleasant stay and we will be back.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Your opinion is correct!! See you soon. Regards C. Norky

"Very disappointing"

2
Sandra M, Leeds, United Kingdom 24/05/2018

The room was very cold no heating thankfully it was a warm evening but got cold late evening.Food was very poor and expensive. Large portions but not good quality. Had a sandwich at lunchtime at £7 terrible value for money. Most people were on a special deal. Don't advise unless you are on one, unfortunately we were not.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for review. Sorry you did not enjoy your stay. As we discussed we only serve Yorkshire portions and i think the sandwich at £3.50 per person was more than value for money. i know that you were upset not to be on our special deals so book direct!!! Regards C.Norky

"Just an over-nighter"

5
Fredsea, Bristol 22/05/2018

Stayed here for just one night to break our journey. Very good BW standard (although not their best). Dinner was via an allowance, rather than table d'hote, but it went a long way on the menu. If in the area again, we'd consider a longer stay. Careful, though, this hotel is in the middle of nowhere - good for some, not for others.

BurnManager, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Just to remind you all. We are 9 mile North of one of the busiest cities in Europe. See you again soon. Regards C. Norky

"Brilliant bargain break"

5
Suedek, Solihull 22/05/2018

I booked two nights at this hotel with some trepidation as it was very cheap but decided to stay another night as it was so good. Despite only 3 stars I have stayed in worse 4* hotels. Recently refurbished, clean, comfortable, very good local staff and facilities for the disabled. The grounds of the hotel are immaculate and it was very quiet. Be prepared for coach parties and choose from the specials menu rather than the à la carte. This is the first review I have written without a criticism!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and visit soon. Don't be scared of coach parties. Seek help! Regards C. Norky

"Lovely Setting, Good Menu and Lovely Staff"

4
Marilynx48, Gravesend, United Kingdom 21/05/2018

This country house hotel is about 15-20 minutes drive from York city centre and situated in a wooded country garden. There are three separate restaurant areas and a bar. The rooms are clean and freshly decorated and the beds are comfortable. There is an ample parking area. One of the best things about this hotel is the friendly, efficient and entirely competent staff. The menu is varied and always caters for pescatarian and vegetarian palates. Breakfasts are either continental or full English from a self-service buffet. The only item not to my liking was the coffee. This is a good medium pro=iced hotel in a lovey setting.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay and hope to see you soon. Regards C. Norky

"Sister's 50th birthday- Fantastic Place"

5
User 20/05/2018

Arrived the Friday, had cream tea but upgraded to the afternoon tea. Being a vegetarian the fully catered to this. It was amazing. The staff were truly wonderful ( the girl in reception was a tad miserable). They went out if the way to help. Food was fantastic. Even checked with us if our room was up to standard after it had been cleaned. They sang happy birthday to my sister. So quiet and peaceful. Went to the Birds of prey, amazing. I will definitely be coming back

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Could not cal that singing. Birds of Prey sound better!! Pleased you enjoyed your stay. See you next year. Regards C. Norky

"A peaceful stay"

4
Bev C, Spalding, United Kingdom 10/05/2018

A return stay at this hotel was good. The excellent booking in very professional. The room was a bit on the small side compared to other stays here and the lack of drawers was a bit disappointing. On the plus side the bathroom was very good and very clean as was the whole hotel. The breakfast was good little lacking in choice but good. The evening meal was a delight the chicken supreme and the sea bass were excellent. With such glorious weather the outside seating was very welcome and so quiet just the thing for a relaxing drink. Staff all very professional and polite keep it up.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed you stay. Visit soon! Regards C. Norky

"A very pleasant hotel"

4
jojad, liverpool 09/05/2018

We stayed for 2 nights, Friday and Saturday 5&6 May. On arrival we were a bit disappointed at part of the hotel and hoped we were not staying in that part, the curtains looked very grey and drab. We checked in and we were in one of the rooms with the grey curtains, but although it was a bit dated it was very large, with a large bed. it was very clean and there were biscuits and bottles of water for us, we were very happy with the room. We had the afternoon cream tea and some baguettes which we paid for, all was very nice. We went to the free birds of prey display and found it very enjoyable and the bloke that owned it was very witty and informative as were his colleagues. I was not too keen on the breakfast, the sausage was awful and the bacon very dry, but I enjoyed the beans and mushroom and they very kindly did some poached eggs for me which were excellent. We went into York and Thirsk which were only and 20 or so minutes drive away. All in all we thoroughly enjoyed our stay and thought it was excellent value for money. I would highly recommended staying in the Burn Hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your visit and look forward to seeing you soon. Regards C. Norky

"Good value"

4
itchyfeet2014, Glasgow, United Kingdom 06/05/2018

Stayed here on the Bank holiday weekend in May. Lovely location, easy to find and very quiet. Despite the fact that the hotel is full it is amazingly peaceful. Nice room, clean and great staff. Very good value.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and see you again soon. regards C .Norky

"Comfortable"

3
gerrysScotland, Peebles, United Kingdom 03/05/2018

Having read some negative reviews I must admit I was pleasantly surprised by this establishment, yes it is rather plain in modern terms the rooms are basic but the entire hotel is clean and well maintained. The staff are friendly and helpful and do a very good job. The rooms as I say are basic but have most of what you would require one slight criticism is the showers are somewhat old fashioned and do require an upgrade. The food is satisfactory and well cooked, the breakfast could do with a greater range of choices but what you get is well cooked. As I have said the hotel is very clean and well maintained and with some upgrades could be excellent as it is in a prime location for the local attractions and York/Yorkshire. As for some reason the ratings bars are not working I would rate as follows, Service 5 stars. Location 5stars and cleanliness 4 stars. Would I return yes.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. See you again soon. Regards C. Norky

"Always a winner !"

5
Dormouse39, Peterborough, United Kingdom 03/05/2018

It must have been the fifth or more times we have stayed at Burn Hall. We wanted a break in Yorkshire and this was the right location. We know the services are good, the food is excellent and the staff are wonderful. It is comfortable and clean and parking is good too. The location is right for going into York as the Rawcroft Park and Ride is only a few miles away. Nothing to complain about but be assured - we shall be back once again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you soon. regards C. Norky

"Enjoyable relaxing stay"

5
Pinktray9, Bradford, United Kingdom 02/05/2018

A return visit, excellent hotel and extremely efficient and friendly staff, a really comfortable restaurant serving delicious food. A great stay. Location is close to park and ride areas and other attractions. If you want a relaxing stay, this is the one.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Spot on! Regards C. Norky

"Great value break!"

4
Alan M, Lincolnshire, United Kingdom 02/05/2018

We stayed on a great value break with Travelzoo. Very pleasant location, easy to find and set in nice grounds. Staff friendly and helpful. We paid extra £10 per night for an executive room which was well worth it. Clean, spacious with good facilities. Delicious food in restaurant and good value particularly so as a free bottle of wine was included. Drinks in the bar were a bit pricey but in fairness they have to claw back something due to the accommodation being such good value. Would definitely recommend!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay with us. Visit soon. Regards C. Norky

"Nice location and good food."

3
Terry D, Darlington, United Kingdom 02/05/2018

This hotel is well located for access into York and surrounding areas. The setting of the hotel is very nice and quiet. The hotel itself is clean and tidy and offers a good selection of food at relatively fair prices. The biggest downside for me is the bedrooms are very tired. They need modernising quite a bit. They are clean and tidy, but the beds are small. Many of the rooms have a fixed headboard with side tables attached. these are so close to the bed you could hurt your head and arms on them, as I did. To get a good nights sleep, I simply pulled the bed forward away from the headboard/side tables. This would not have been too much of an issue if just one person was in the double bed, but my wife and I found it a little cramped, especially with these fixed side tables. If the hotel can afford to upgrade all the bedrooms, change the doors to the rooms and decorate/ modernise the rooms and hallways to the rooms, this place would be fantastic. A higher cost to stay would also easily be justified.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. See you again soon. Regards C. Norky

"Nice Hotel friendly staff."

4
User 27/04/2018

Cons. Lets get the bad stuff out of the way first, so I can give praise where due. The material covered chairs in the bar area are a disgrace, threadbare and very dirty, especially on the arms. Avoid these seats! I was served a bottle of stella that was out of date and the bar drinks are very expensive. Pros. Now for the good stuff. What a super hotel! Beautiful quiet location with only bird song for company! My wife and I stayed for four nights and the staff were fantastic cheerful and couldn't do enough to make our stay as comfortable as possible. Our room was a good size and very clean. The bathroom was clean with a bath/shower and supplied towels and plenty of hot water, Toiletries are supplied and more items are available upon request. Tea and coffee making facilities were available along with biscuits which were replenished daily. Breakfast was a relaxed affair, (help yourself) consisting of bacon, sausage, baked beans, fried mushrooms, scrambled eggs and black pudding. Many cereals were available along with fruit, fruit salad yoghurt, toasted breads, jams and fruit juices. I may have left something out but believe me, if you leave the table hungry it is your fault! Tea and coffee is delivered to your table. There is a menu for dinner which is varied and tries to cater for all, consisting of three courses, and the food is excellent. The staff are very efficient and friendly and I learnt that nothing is too much trouble- if you want something, just ask! The hotel was being refurbished during our stay, so I hope the chairs are replaced in the bar area. All in all a very nice experience, and we look forward to visiting again in the summer. Thanks guys and galls, keep up the good work.

"This place is a hidden gem"

5
User 23/04/2018

Just arrived back here at burn hall just as I remember this place walk into reception greeted with a friendly smile. Check in quick and efficient Rooms clean comfortable and this place justs gets better with every visit staff so welcoming forget staying in the centre of york. Stay here much nicer

"SPECIAL RATE WEEK END"

4
roy_pickersgill, Manchester, United Kingdom 23/04/2018

Through Travelzoo, we booked a week end away to Burn Hall. The Week end rate included a Cream Tea, a Bottle of Wine on the first night, if we ordered 2 courses at dinner and a glass of Fizz each, if we ordered dinner on the second night. Burn Hall is conveniently located off the A19 north of York, it is also very close to the York 'Park and Ride' service. The Cream Tea was nice and the meals we had were very good value for money, well presented and excellently served. Although our room could only be considered 3 star, it was very clean with a nice bathroom and large comforting towels. We have no hesitations in recommending the Burn Hall for any length of stay. R&J (young) Pensioners

"A welcome two night break away! No frills though!"

3
LynandKathy, Macclesfield, United Kingdom 23/04/2018

The hotel was about right in terms of value for money and quality of accommodation and food. Bed hard. Travel lodge and Premier Inn are in a similar league but their competition is driving standards ever upwards. The staff worked very hard but we felt there was a feeling of functionality rather than genuine warmth. Rooms clean and tidy, decor good but with a corporate feel. A quiet location away from the business of nearby York.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Regards C. Norky

"Weekend Break to visit York"

4
User 22/04/2018

Pleasantly surprised given some of the negative reviews but our stay was really good. The hotel is rated 3 star and I have stayed in many worse 4 star establishments. Location is about 10 miles north of York and it seems to be in the middle of nowhere. Room was a double, bed was a 5ft king size and there was plenty of room to move around. Menu was good and the food was excellent, I can highly recommend the black pudding & peppercorn starter. Staff are professional, attentive, friendly and nothing is too much trouble. Minor complaint however (and this is personal taste), Mattress was softer than I am used to and the pillows were a bit harder, but I still slept through a thunderstorm with the window open!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review Pleased you enjoyed your stay. See you soon. Regards C. Norky

"Not Impressed"

2
martello16, newcastle 18/04/2018

Just had a 2 day stay at Burnhall Hotel, Visiting family that was on holiday in Easingworld On arriving into the grounds of the hotel, it does looks like their website showing a Victorian Manor Country House Hotel and Grounds. But in fact most of the rooms are in a Three storey extension at the back of the hotel they look like a block of run down seventies style flats with terrible net curtains. Their website does not show these rooms I suspect because It will put some people off staying, it definitely would of put us off. We paid extra for a executive room, thinking that it would be a Better Room, in what we thought was a Victorian Country Manor how wrong was I. It was a very basic room in a terrible Extension, The bed was 2 single beds pushed together with a miss match of bedding, white king-sized quilt cover with a double duvet, and a creamy valance I rely don't know what size the Valance was supposed to be but looked terrible. The carpet was market and dirty in places. The bathroom was small and the tiles rely needed a good clean, The shower over the bath had a very small shower head and was weak, getting out of the shower was dangers, there is No grip rails, and No bath mat so the bath is slippy, (Please be careful getting out of shower,) also recommend that you take your own toiletries as the bottles you to get are very small for 2 people, We had no bathrobes or slipper as advertised. The luggage rack is in wardrobe because there is no where else to put it, but this makes it difficult to hang longer cloths on the rail. Our view from the window was lovely, a horrible broken wood fence, yes I know most of these rooms do not have views but at least make it look better by just painting and repairing the fence. Advertising the rooms as a Executive Rooms, and the Hotel as a Victorian Manor Country House Hotel and Grounds. Is misleading it might of been this at one stage but is not now only the front of it is the old Manor House Executive rooms implies better, but our room was No where near better, If it was I would hate to stay in the standard rooms. I did go down to reception as soon as we arrived because I thought maybe we had been given the wrong room but sadly it was not the case, so we had no option but to stay, did also comment on the missing bathrobe but they were no help at all just commented that they should be in your room. The breakfast was ok, Restaurant staff are smartly presented but no warm welcome, it's more like a self service canteen than a hotel environment restaurant. Cooked breakfast was just barely warm, consisted of bacon, sausages that had a strange taste and texture, mushroom, scramble eggs and beans and dried up black pudding, a few cereal, some mixed fruit, and yoghurt, we did have some fresh fruit the second day, but no continental, No one mentioned that we could've had poached eggs or Fried eggs cooked to order only found out because the next table requested them, it was just a basic breakfast Really not that good value for money. Even when it is a buffet breakfast which I knew when I booked I am not impressed by having to stand at them terrible toasting machines to make my own toast, I can do that at home, when I am away and paying for it I expect it brought to the table, they bring you tea and coffee so would it be that much bother to bring you toast. The Bar area is small and there is not enough seats and the seats and tables are a disgrace, the chairs are extremely dirty and sticky, one of the chairs had Dangerous nails sticking out of the side, the table are marked and scratched. There is some settees in the reception but no relaxing area. We had no bother getting a car parking space. The park and ride is not near the hotel you will still have to drive there about 10 to 15 minutes depending on traffic, Wifi is ok and the TV has quite a few TV channels Plus a movie Channel, There are better hotels just out side York for the same price, with free parking and then you just get the bus in to York if you don't want to pay for parking, so the park and ride is not an incentive to stay at this hotel. The hotel rely needs some money spent on it Especially in the Bar sitting Area to bring it up to the Standard of some other Best Western hotels. I know the manager will probably not agree with this review but the attached photos say a lot, may be he could take notice of some of comments some people make and act on them the hotel does have potential to be better, They do have a few suites that are up stairs above the conservative in the manor part of the hotels and over looking the gardens so may be theses rooms will be better. But I will let you make your own mind up if this low budget hotel is for you. If you get a rely cheap deal then maybe it will be okay, its a case of you get what you pay for, But when you pay full price the hotel is definitely not good value, We will definitely not be Returning

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
You are correct. I do not agree with your review. Regards C. Norky

"Overnight Stay"

5
Aavid60, Widnes, United Kingdom 18/04/2018

Booked in for an overnight stay. Room and bed were very clean. Bathroom was likewise. Could not fault it. Breakfast was self service and very good. Staff were great and helpful. Set in nice and cared grounds. Plenty of free car parking.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Hope to see you again soon. Regards C. Norky

"Excellent Stay"

5
harrassed1, Manchester, United Kingdom 18/04/2018

Booked a break through Travelzoo, and it was worth every penny. Room quite small,but was to be expected at £89 for two nights B&B. Breakfast and dinner were wonderful. Huge portions, reasonable prices, brilliant service. Special mention must be made of Nicola, our waitress who was constantly smiling, and Justin for his attention. We enjoyed trips to York and Scarborough, from the hotel, as it is in such a good location for the North Yorkshire spots. Ignore the negative comments that others have posted, I really don't know what people expect for the money.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Staff are not smiling, Its their feet hurting!! See you soon. Regards C. Norky

"Friendly and very helpful when needed"

5
John H, Bristol, United Kingdom 15/04/2018

Had 2 nights at hotel and, from booking through to leaving , everyone was very helpful. We were particularly grateful when we had a medical emergency on the final morning when the staff on the desk were so helpful. Wouldn't hesitste to recommend.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you again soon. Regards C. Norky

"Overall good value"

4
cmcpne, Leeds, United Kingdom 14/04/2018

Took advantage of a Living Social afternoon tea with entry to Birds of Prey experience and although the afternoon wasn't the best I've ever had the service was very pleasant the surroundings are lovely and the Bird of Prey experience was absolutely excellent. I would certainly visit again for the same type of offer

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your day. Watch out for more offers online. Regards C. Norky

"receptionist lied that there is no available room for early may bank holiday when using voucher"

1
Weiwei W, Bristol, United Kingdom 12/04/2018

I rang up early this evening and the receptionist lied that there is no available room for early may bank holiday when I mentioned I will use travel zoo voucher. However, when you check the early may bank holiday time via booking.com or hotels.com. There are still rooms available but at higher price. shame of you.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
As explained we have availability but we are not accepting vouchers over the bank holiday. Please don't review my hotel without visiting us. Regards C. Norky

"Afternoon tea for 4 (plus a little one)"

5
User 12/04/2018

We went with a Groupon voucher which included afternoon tea for 4 and access to the Bird of Prey Centre next door which was fantastic value saving is over £60. The afternoon tea was plentiful and very tasty and we were left to our own company in the lounge which was lovely too. The location is lovely and rural with a quaint toll bridge nearby. I sent my parents here for overnight stay on my mums 60th and am told the evening food is fantastic also. Some great offers on here if you look.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Your review is spot on!! Regards C. Norky

"Lovely staff, lovely setting! "

4
HSUK_2011, Kenilworth, United Kingdom 12/04/2018

We stayed here for 4 nights. The hotel is set in the Yorkshire countryside and this adds to the experience. We were very happy with the service we received. All the staff were friendly and helpful. Thanks to Nicola for looking after us at breakfast and thanks to John for the laughs! My only comment for improvement is the pillows and duvet. They had seen better days and didn't have much in them. The breakfasts were tasty and loved the sausages! It got very busy in the car park in the evening, especially when there was an external event on. The staff here work really hard; thanks for looking after us.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Visit soon. Regards C. Norky

"Trip organised by D J Thomas of Neath to this lovely hotel"

4
Pauline A, Swansea, United Kingdom 09/04/2018

My friends & I booked a 5 day/4 nights trip to this hotel. We had dinner, bed & breakfast & trips around York & the Dales included in the price. The rooms were rather basic but the beds & pillows were very comfortable. Everywhere was immaculately clean. Although the choice of dishes at breakfast & dinner were rather limited, everything was beautifully cooked & very tasty. The portion sizes were excellent & well presented & the staff were so kind & helpful (apart from the head waiter who did make a few unprofessional comments when we were a few minutes late for dinner one night!). The only downsides were that there wasn't enough seating in the lounge/bar area so we ended up just having a drink in our rooms. I think they need to reconfigure that area a little & make it more inviting. I'm sure that would boost the takings at the bar, especially if they had some nice background music too. Also it would have been nice to have a comfy chair in the bedroom but space is rather limited. Overall the hotel was great, set in lovely grounds. Shame it's so far away from any local pub & nice walks.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review Pleased the hotel was great overall. See you next year. Regards C. Norky

"Lovely hotel"

4
kerrym037, Leicester, United Kingdom 08/04/2018

Stayed here for one night after going to york.Hotel is very nice and grounds are lovely. Reception staff were friendly and helpful. Evening staff while serving were all working very hard with had good banter with chap with beard about pudding for otherhalf in a professional way. Food was lovely and well presented and good portion size. Breakfast was nice lots to choose from. Barman was friendly but he was on his own serving he didn't seem stressed but when mentioned it's very busy he did joke that he's on batteries but managed well but I think another member of staff could of help to ease it abit. Would definitely recommend this hotel just one thing when other people's doors shut you could here and it made a really load bang.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Staff are friendly but barman requires bigger batteries!! Visit soon. Regards C. Norky

"Lovely hotel"

5
User 06/04/2018

This was a lovely hotel, not based in York city centre but conveniently placed for trips into York, it's best if you drive. There is plenty of free parking available. We had an executive room and there were slippers and dressing gowns provided, which was a lovely touch! The room was of a good size and was very clean, the bed was large and very comfy. The bathroom was spotless and provided toiletries. The room also had a modern large TV and a lovely hospitality tray. We ate in the restaurant on the first night which has lovely decor and a nice atmosphere. The service was very efficient, and the food was very tasty with good sized yorkshire portions! They also had bread and iced water on the table which is a very nice touch :) The staff were all very friendly and approachable throughout the stay. Receptionist always said hello with a smile when I was walking past when she wasn't attending to other guests which was very thoughtful and made me feel very welcome. Overall it's a steal for the price, offerings, service and its access to York, I would highly recommend!

"EASTER 2018"

4
Graham L, Kesgrave, United Kingdom 03/04/2018

3 night stay over Easter 2018, we had an executive room which was very spacious and good value for money. Parking is limited although there is an overflow car park which is a short walk from the hotel. Our deal included breakfast and evening meals and the quality and variety was very good with no complaints. Bar area looks like it has recently been updated and a pleasant area for a drink, prices are reasonable considering you in a hotel. Staff work hard and are all friendly, barman could maybe benefit from a few customer service lessons, or could simply be the famous Yorkshire charm accompanied by equally famous bluntness! Only an observation not a complaint. Hotel is a 10 minute drive to Rawcliffe Park & Ride and costs £ 3.10 return for an adult, buses are very frequent and stop in the centre of York. Definitely worth staying here if you are planning a visits to York and surrounding area.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and i will have a word with the lad from Lancashire!! See you soon. Regards C. Norky

"Good service but need changes."

4
Jill R, Preston, United Kingdom 03/04/2018

We stayed here for Easter (3 nights) and the first room had a disappointing bed. Looked like it had collapsed where people lie, and the duvet was old and thread bear to say the least. We pointed this out to the reception and to their credit they changed the room and upgraded us which was a welcome move. They did this without any hassle which was great. Breakfasts were super - and well run by the staff. A message to the Manager - Please Please change the duvets and their covers. They are old, flat and stained. The covers are worn with many having holes and rips. My eyes were itchy when in the room and today after getting home yesterday, my Husbands eye has swollen up. I really think this is just down to the bedding. Otherwise, the rooms are good and clean and the staff are great. You are nearly a 4 star for me, but need to invest in the bedding. Otherwise, thanks for a great stay.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and look forward to you returning soon. All bedding and laundry are delivered daily. Regards C. Norky

"Nice Basic Hotel"

4
Tim A, Leicester, United Kingdom 02/04/2018

Spent a couple of nights here over Easter. Check in process was quick and easy and reception staff friendly. Room was basic, a little on the small side but clean and comfy. Tea/coffee making facilities were included. A couple of niggles - shower over tha bath was just a basic mixer and so difficult to set and maintain a desired temperature. The other niggle was more personal; being hard of hearing we ed subtitles to enjoy TV, but we were unable to turn on subtitles on the TV in the room due to the remote being generic and not matched to the TV. Didn't ruin our stay but was annoying. Buffet breakfast was pretty standard with cereal, toast, fresh fruit, pastries and hot buffet. I did find the sausage very dry (made be because they were very lean). We had one evening meal in the hotel, and it was very nice, with huge portions. Service was very good as well. The hotel bar is well stocked and a nice place to site and have a drink. There was a function on the Saturday night so the bar tended to be very busy. Another slight issue was lack of parking space when we returned to the hotel on Sunday evening - not sure how full the hotel was, so not sure if this is a common issue. Overall a pleasent stay and a nice change from a Premier Inn.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and hope you visit again. Regards C. Norky

"Easter Sunday Lunch here was a Mistake"

3
Riverman2008, Pickering, United Kingdom 02/04/2018

My wife & I dined here with two friends on Easter Sunday 2018. First impressions were poor: a large soulless hotel reception area and no sign of a human being. There was no signage except for a corridor leading to bedrooms. Where was the restaurant? Where was the bar? We found them by trial and error. The restaurant resembled a combination of well-appointed staff canteen and motorway service area self-service cafeteria. The bar was further away down a corridor. There were no menus, and no choice of Starters. No one asked us if we wanted a drink and there was no water on the tables. We queued for our self-service lunch. The only GOOD thing was a stack of HOT plates; the bad thing was they were too hot to handle, and no napkins provided. The roast beef was good, and accompanying vegetables were satisfactory. I had to walk to the bar for drinks and bring tham back to the table. Napkins were provided at the other end of the food bar after we'd already burned our fingers on the plates. After the main course we had to go the food bar to see a dessert menu, and two of us chose "Salted Caramel Cheesecake with Raspberry Ripple Ice Cream". After a long wait, these were delivered and they turned out not to be Salted Caramel, but plain; the ice cream was neither raspberry ripple nor indeed ice cream! It was cream, which we don't like and wouldn't have ordered if it was mentioned on the menu. The final insult to injury was a generous portion of strips of cellophane discovered between the biscuit base and the topping. We returned the half-eaten desserts and demanded they be removed from the bill (which to their credit, they were). The only other good thing was that we didn't pay a great deal of money for our food (but then I suppose you get what you pay for). All in all, this place is a bit weird, both in ambience and the way in which they do things. I don't recommend it.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy our Sunday Carvery. The other 160 guests did. Regards C. Norky

"very nice"

4
User 26/03/2018

The check in and check out were fairly simple since we've booked in ahead. There were lifts hence carrying our big bags was not a big issue. The room was smaller than expected but the en-suit bathroom was very spacious. There was a bath and the entire bathroom was very clean. Tea and coffee was also available with a kettle. There was also a hair dryer. We had dinner at the restaurant because there was an extra charge for room service. The food was of a very high standard and the service was very good too. There was a wedding at the time of our stay but we were not disturbed by this in any way. The walls are however quiet thin and you can hear everything happening in the hallways.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and hope to see you again soon. Regards C. Norky

"Good price but needs work on customer service."

3
garytoplis, Derby, United Kingdom 25/03/2018

We stop here for a one night stop so we could go to Thirsk after dropping our son off in York. The price was great, the accommodation just what you need for a stop over. The only issues we had was that on the night we stopped it was a wedding and there where kids running around the hotel corridors until late in to the early morning (not really the hotels fault) but the breakfast was a little of a let down as no one from the staff said good morning or how was your night. The food although well cooked didn't give you a great choice. We were never told that you could ask for you eggs to be cooked to order. Like most people you just tend to take that what's there is it. Could do with them saying something or have a sign. There was very little other choice apart from fruit or cereal, no continental breakfast. Maybe this is a way of controlling their costs etc. like you see on these hotel programs on TV. When we came to actually leave and check out, the receptionist again never even asked if our stay was ok or was there any issues. This left us feeling as if we were just another number or paycheque. Again maybe this could have been down to the wedding the night before or the fact the clocks went forward that night. Either way it would have been nice to be asked like you do in other hotels.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"Wedding Reception "

4
User 24/03/2018

Stayed for 2 nights and had breakfast plus a wedding reception meal. All the food was great and the room was standard but very nice. The tv in the room did not get all the same channels the hotel said they had and also suffered from a poor signal on certain channels. I also lacked a decent phone signal but the Free WiFi more than made up for it. As a suggestion as well it could be a good idea to put some form of recycling bins/boxes in the rooms.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"Great Value For Money"

4
Atlanticfox, Mountsorrel, United Kingdom 24/03/2018

Stayed two nights using a voucher fro living social. We has an executive room which was large with a king size bed. The room was furnished as standard for this type of hotel and was more than satisfactory for our needs. The breakfast is buffet style with the option of some cook to order items.The evening menu is very good and reasonably priced Yorkshire fare. The fish and chips are first class and my wife enjoyed the steak. The hotel offers good value for the price paid and I would happily stay here again. There are plenty of places of interest within a short drive and of course York is nearby.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Regards C. Norky

"overall experience good"

4
lynnebarker995, Derby, United Kingdom 24/03/2018

room clean but very warm, bed a little hard, thought it might be noisy but was surprisingly quiet. Staff in bar very friendly. Receptionist not very welcoming or asked if our stay was ok when we left, she appeared quite bored.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and hope to see you son. Regards C. Norky

"Another good stay "

5
User 22/03/2018

Here again this is becoming a regular stay Good friendly staff very clean and bright hotel Food very good and reasonable priced this is a good base for touring about York,Thirsk & Beningbourgh & Easingwold .

"Afternoon Tea"

2
Nicki L, Catterick, United Kingdom 22/03/2018

Used Groupon voucher £15 Afternoon tea for 2 people and pleased I didn't pay £15 each as per their special March menu. Scones and cakes were lovely but the sandwiches were disappointing, cream cheese and roasted vegetable, egg mayonnaise, and cheese savoury, not everyone is a fan of mayonnaise and when I checked afternoon tea menu on their website there were 3 types of sandwich beef, ham and cheese savoury, was disappointed there was no meat. The sandwiches weren't anything special, and very bland. Staff were ok, but not very welcoming and service was slow, I wouldn't visit again.

"First wedding anniversary "

1
User 19/03/2018

We got married at Burn Hall on 5th February 2017 and thought it would be nice to return to the hotel to celebrate our one year anniversary. We booked the Yorkshire break via email and on the phone and we were aware that a meal was included in our stay. We booked a reservation for Saturday via email on 1st February and when checking in at the hotel we were asked if we wanted to make a reservation - we advised we had booked for the Saturday. At no point when checking in were we made aware that the allowance for the meal was only applicable for the Friday night. When having afternoon tea we noticed the sign on the table which suggested the meal was for the first night so we checked at reception and were advised we couldn't use the allowance on the Saturday evening. We obviously wouldn't have booked for Saturday had we realised it had to be on the first evening and should have been made aware of this when we checked in. I requested to speak to the duty manager at which the receptionist advised he was unavailable so I said when he is available I would like to speak with him. The receptionist called our room and advised she had spoken with the duty manager and there was no way the allowance could be used on the Saturday. At this point it was impossible to continue our stay due to not having the funds to pay for a meal as we were expecting not to have to pay the full amount. Upon going to reception we were given the option of speaking to the duty manager so we took a seat as advised. The receptionist returned and asked again, after speaking with the duty manager, if we wanted to speak to the duty manager or just email in the morning. The duty manager clearly did not want to discuss the issue with us which I found extremely rude and unprofessional. There was no attempt to try and resolve our issue or offer some form of alternative, the hotel were happy for us to leave.

"Good in parts"

4
Dtaylor65, London, United Kingdom 18/03/2018

Just spent a cold, snowy weekend in York and stayed here for the duration. We had a nice warm welcome when we arrived. The rooms are a good size and the bathroom was huge. They seemed to have switched the heating off though, considering that the temperature was close to freezing outside, didn't seem like the best idea. We had dinner at the hotel on the first night, which was good and very swiftly served. The restaurant staff were very pleasant. The bed in the room, was not the most comfortable, obviously needs a change of mattress as it was lumpy and creaky. Breakfast the next morning, was ok, usual problem with the bacon as it was barely cooked, needed to be crispier, but more places get this wrong than get it right. Very limited choice for this kind of establishment. Overall, a good weekend, but could have been better.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. We will keep trying!! Regards C. Norky

"Birthday treat for wife."

5
lenfeaton, Grimsby, United Kingdom 08/03/2018

Lovely stay, apart from small problem with like warm breakfast plates and luke warm food in serving area we were well pleased and would recommend to others. Value for money great. Can't wait to visit in summer.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Hope your good lady enjoyed her birthday. See you in the summer. Regards C. Norky

"Couples afternoon tea"

3
User 05/03/2018

We attended her on a woucher for afternoon tea, and at the price we passed it was good value. Burn Hall is out of the way of York but easy to access in a car. There is little direction inside and we found ourselves wandering around a little lost. Staff were helpful but few. The food selection was limited by food was good. If you get an offer go.

"short break"

5
klondyke1, Barnsley, United Kingdom 03/03/2018

really nice hotel, food very good, rooms very pleasant, staff excellent. We travelled into York using Park and Ride just down A19, York birds of prey just down the lane.Grounds looked stunning with the snow

"Disappointing Response from Burn Hall Duty Manager"

1
mastersp2018, Shropshire, United Kingdom 02/03/2018

We travel up to York on a frequent basis & stop at Best Western hotels. We decided to book the Burn Hall Hotel for a change . We booked over a month ago on a non refundable room/breakfast offer. Due to the red and amber weather warnings as well as many road closures including the M62 we heeded the travel advice not to travel. We were surprised when contacting the Hotel and speaking with the Duty Manager her lack of interest and empathy and repeatedly quoted "our hotel policy" with no flexibility that the whole country was grid locked. We weren't requesting money back, but under these horrendous circumstances an offer of a credit or an alternative night would have been so much appreciated. Nikki herself told me she had been at the hotel for 3 nights because of the weather. Best Western head office have said it is down to the individual hotel and not company policy. We normally stay at the Pavilion in Fulford who have accommodated us on so many occasions.

"Short break"

1
valeriewhite613, Harrogate, United Kingdom 28/02/2018

The hotel so unwelcoming, there was afternoon tea in our break offer but until I went to enquirer about it we were too late . The room was pokey , the whole experience was dreadful. The barman was hopeless when he eventually managed to stop talking and serve , never never again the worst Best Western I've ever been to

"We loved it"

5
GillSm63, Sunderland, United Kingdom 26/02/2018

Me and my husband stayed here for 2 nights with the £99 deal which included dinner on the first night and breakfast both mornings. This is amazing value for money, we loved everything about our stay. All staff were very polite, efficient and courteous. The food was good and the bar prices were about what you would expect in a hotel bar, the draught Bud Light was delightful! We spent Saturday in York City doing a little bit of shopping and plenty of pub visiting and people watching. We opted to take a taxi which was a great service there and back and costing £50 round trip including tips this was still all in cheaper than staying in York for 2 nights with dinner, breakfast and birds of prey as a bonus. Will definitely return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Yet another guest who knows what they are talking about. Pleased you will be visiting again. Regards C. Norky

"Relaxing break"

5
BargainHunter33, Middlesbrough, United Kingdom 26/02/2018

Hotel about 20 minutes from York. Stayed for a 2 night weekend, the room was spacious and comfortable. Food excellent in both quality and quantity. The staff were very friendly and helpful especially in the restaurant. Will be returning soon.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you again soon. Regards C. Norky

"Totally bland"

3
pgrfrth, Harrogate, United Kingdom 26/02/2018

Stayed here last week,a faceless,characterless hotel.Ok,it does what it says on the ticket,bed and breakfast,but that is all.No flowers,fires,newspapers,magazines etc.Fried eggs/poached eggs/porridge have to be specially ordered for breakfast with up to a 15 minute delay.No tomatoes.Bar service pathetic.Certainly will not revisit

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. We will leave it at that.

"Great short break"

5
User 22/02/2018

The Yorkshire 2-night break was great value. Although we live 120 miles away we have family in York and this hotel is a great base to meet up with them. The menu is adequate though doesn't seem to change much, but the food is very good and the portions enormous. Rooms are clean and tidy, towels great and changed daily. Hot water to shower comes if you wait long enough - a common feature of many hotels in our experience. We shall be back.

"Very disappointing Afternoon tea"

2
HairyMcClary, Yorkshire 19/02/2018

Received afternoon tea vouchers as a gift but left very disappointed - felt the hotel did not really understand the afternoon tea concept at all. We were hoping for a beautifully laid table with dainty crockery and tiered cake stands in a lovely room where tea dance type music was gently playing in the background- all very elegant and civilised.............. The Burn Hall Hotel put us in a cold bare room with a wide screen TV showing sport. They gave us a table.far too big for our party and there was absolutely no atmosphere in the room at all - it was very chilly in there. Only three different choices of sandwiches and three small pieces of cake each - no sign of tiny delicate trifles or cheesecakes in miniature glasses - nothing of the sort. The food was served on wooden boards - not a china plate in sight We have previously been to Mount Pleasant Hotel in Doncaster which is also part of the Best Western hotel group - we foolishly thought that the exceptional standard of afternoon tea there would be mirrored at Burn Hotel but sadly not. Would not recommend this place - really disappointed. They either need to not bother offering afternoon tea or get their act together and do it right

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Dear HairyMcClary Thank you for taking the time to review us. Sorry you did not enjoy your visit. As we have a very healthy and successful Afternoon Tea following, your advice is not welcome. Regards C. Norky

"Weekend break"

5
Rachel W, england 18/02/2018

Visited hotel with hubby for short weekend away .Hotel in beautiful well kept grounds set out with easy access to car park , Reception greeted with friendly staff and a warm smile Room was nicely decorated warm and cosy large TV ,hospitality tray ,fluffy towels large bathroom with bath shower and toiletries. Visited bar for lunch , this was tastefully decorated and with all modern facilities had a light lunch reasonably priced. all areas were cosy and comfy with seating and tables etc . Restaurant -we booked table for evening meal And we were greeted again with a smile . Food menu was good and also wine menu Table water available which was nice as you dnt often see this in hotels . Meal was nice had 3 course all reasonably priced , well Cooke dand presented . We had s lovely stay at this hotel and found it great value for money clean and friendly staff Not to far from York ideal location for visits Would recommend and we would certainly stay again .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your visit. See you soon. Regards C. Norky

"Perfect stay"

5
take-a-walk-ere, lancashire 18/02/2018

Stayed here for 1 night but it should of been a 2 night break, other commitments stopped us coming. Not sure we would of made 2 nights of eating here, the portions are ‘huge'... i had tomato & red pepper soup Lamb, crushed new potatoes, green beans My husband had black pudding & poached egg followed my a huge mixed grill. Wow food was outstanding, just sad i didnt get to try a dessert :) Our room was spotless, very quiet during the night (there was a wedding going on) Breakfast time was busy, but we was seated quickly & again the food was yum. Really enjoyed our stay and would highly recommend a stay here. Many thanks to all the staff that made our stay enjoyable.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Hope to see you again soon. Regards C. Norky

"Great value."

5
Linda R, Banbury, England, United Kingdom 15/02/2018

I have nothing but praise for this hotel. The staff are friendly and efficient. The rooms are clean and towels changed each day. The food is excellent, if it's on the menu I can thoroughly recommend the sea bass fillets on crushed potatoes with samphire. The fish and chip portions are huge but I'm told they were scrumptious. The alcoholic drinks are reasonably priced for an establishment that if you're staying is off the beaten track and you would need to travel to the nearest pubs. Check out the deals! We will be back. Thank you for a very enjoyable stay.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. See you again soon. Regards C. Norky

"Weekend stay at Burn Hall"

5
Philip W, York, United Kingdom 11/02/2018

We had a lovely weekend stay at Burn Hall hotel which is situated in quiet countryside within easy driving distance of York. The hotel is well presented and spacious and the rooms are very clean and comfortable with everything you need for your stay. Staff are friendly and welcoming. We look forward to returning and would highly recommend this hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Okay, but not great"

3
Joseph H, Ossett, United Kingdom 09/02/2018

Stayed here on a Saturday night at the end of January. It was okay overall, but I did not leave with a wow factor. The first room we were allocated was on the ground floor. We weren't impressed by the room and asked to move as the radiator didn't work on what was a cold night (and the knob just turned round and round - and probably hadn't worked for a while). Luckily the receptionist was very helpful and allocated another room, letting me check it out first. A decent night's sleep in a decent bed. The breakfast was average, but not great. I wouldn't really recommend this hotel to others.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review. Sorry you did not enjoy your stay. Regards C. Norky

"Yorkshire Deal +1 night."

5
Terry K, Sleaford 09/02/2018

Visited again 31st Jan for 3 nights.Slight hiccup on arrival .Was put in a standard room when an Exec.room paid for.Soon rectified by Cerian.Reception staff friendly and helpful. The room was large and warm .Yes they are not exactly luxury but boy for the price excellent.Meal on first night has a £15 pp towards your meal which was also very good and plentiful.My sort of food.We ate again on the last night and both had fish and chips.Again whales were served.No complaints. It's about 7 miles to park and ride and for bus pass holders £1 each. Monks cross also easily reached. Would we return ?Of course we would.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and ate well. Look forward to seeing you again soon. Regards C. Norky

"Value plus"

5
dingle_9, lancs. 07/02/2018

Stopped at the burn hall hotel on a weekend deal it was superb ,the staff were superb ,the food was good ,the only downside was the drinks were extortionate ,but overall a great weekend would go again no problem

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you again soon. Regards C. Norky

"Burn Hall Hotel"

4
Evee57, Blackpool, United Kingdom 07/02/2018

Best Western Burn Hall Hotel - Near York My husband found a great deal at the Burn Hall hotel situated just outside York via Travel Zoo for an amazing £89.00 for the two of us for two night stay with cream tea on arrival, standard double room which was sung but for that price you can't complain, in fact the bathroom was nearly as big as the bedroom. In the room there was tea and coffee, hair dryer, small soap and two little bottles which I assume were hair/shower gel, alarm clock, TV, phone and free Wi-Fi. (Ironing board etc. available at reception on request). Breakfast was served during the week from 7am to 9.30 and at weekends 8.00 to 10.00, all self-service from fresh fruit, cereals, toast and marmalade to a full cooked breakfast of sausage, bacon, scrambled eggs, baked beans, mushrooms and black pudding. There was no alternative for vegetarians on the cooked breakfast so I made myself some toast and put some beans on top to make myself beans on toast. The first evening we ate in the hotel, “Richardson's Restaurant” opening hours were 18.00 to 21.00 and they recommended that you book a table as the restaurant gets very busy at times. The wine was about £19.00 for a bottle of red, and there was a good selection on the menu but again only two options for a vegetarian against five form the grill selection and eight on the mains selection. My husband had a choice of at least 13 different varieties and the starters were the same for him but very limited for myself. I enjoyed everything I had but would have appreciated a wider selection on the menu for vegetarians like myself, so the following evening we ate in York city centre. It's very good value for money and the hotel are still doing a number of different offers available direct with the hotel itself. (I was planning in my head my next break with them while eating my cream scone when we arrived as there were leaflets on the tables where we were sat). All staff were friendly, polite and used eye contact when speaking to you. Very nice break, a little out of the way but we just drove into York and parked for the day for £12.50 (machine did not take notes so you needs lots of pound coins or pay via your mobile phone) You can do the park and ride but when we visited it closed at 18.00 and we wanted to eat in York at the end of the day at the Indian restaurant, (Voted Number 1 in York) we found lots of good pubs during the day and had a brilliant weekend at a very reasonable price.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. You didn't miss a trick! See you soon. Regards C. Norky

"Just ok "

3
Jen0785, Liverpool, United Kingdom 06/02/2018

Stayed here for a couple of nights this week. Not sure we would return to be honest, the hotel rooms aren't the greatest, could really do with updating, the staff aren't friendly and the manager didn't even say hello or goodbye even though sat on the reception desk on a couple of occasions when we entered and left the hotel. We had cream tea booked and was told we where not on the list so couldn't have it till the day later so we ordered a couple of snacks to be told 30 mins later oh you are on the list you can have it now. Plus there was no one in there at the time either. The stay was ok, and if in the area we would stay but if your looking to go to York to eat, drink etc then you might as well stay in York as it's a better option.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Don't understand the staff or manager comment. You got that one wrong! Have you seen the price to stay in York? That's why people stay at Burn Hall and park & ride. Regards C. Norky

"The Best Western Hotel Burn Hall"

5
User 01/02/2018

What can be said about this fantastic hotel. It is outstanding. I believe the rating is 3 star should be 4. The staff from three manager down are truly great. Nothing is too much trouble. The restaurant, bar, reception see kept so clean. The housekeepers work tirelessly doing a great job. The room we had was superb and do quiet. Apart from the kid strange sound from the plumbing. We stayed at this particular hotel as we wee hoi B&B to spend time exploring York. The Viking centres too of the list. We were not disappoint. We enjoyed pout stay that much, we have booked to go back in February. We are really looking n forward to it. Will take photos on our next visit. The ones I had taken were not worthy of posting. BLOODY GREAT HOTEL WOULD DEFFINATLEY RECOMMEND.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed yourself and see you both in February. Regards C. Norky

"Ok for the price paid"

3
Andrea062, Kingston-upon-Hull, United Kingdom 30/01/2018

We stayed here for two nights on a Travelzoo deal. The hotel itself was in a lovely location, set in nice grounds. Most of the staff were very welcoming and friendly. We had a small double room, 335, which I think was the last room in the hotel, by number. As soon as we walked in the room , it was cold. Because it was the afternoon, we assumed it was because the heating must be off. Later on though, radiators all on outside in the corridor, realised our radiator wasn't working properly and it was still really cold in the room. Went down to reception and told them and they arranged for a blow heater to be brought up. Not ideal, as you were always returning to a cold room, but better than nothing. The rooms were basic, but had everything you needed. Beds and pillows were past their sell by date but for two nights, again we managed. Breakfast was fine, food was hot and kept well stocked.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Radiator bled and now in working order. Please try us again soon. Regards C. Norky

"disappointed"

3
19scoby, Derbyshire, United Kingdom 27/01/2018

Good points were lovely location, free parking at the hotel easy check in and friendly staff Reception and eating areas looked nice. Room had nice touches such as tissues, toiletries in the bathroom note paper etc. Cleanliness was Ok On the negative side the room itself was really small and so was the window but the bathroom was really big and seemed a waste of space.Notwithstanding the tissues etc referred to above there was no feeling of luxury whatsoever. For example there was a throw on the bed but it was just a furry throw folded in half lengthwise over the bottom of the bed. It looked manky and didn't coordinate with the carpet. It would have looked better without it. The bathroom was just functional. It was huge but bare and the decor was just bland and horrible. The sink surround was more like what you see in a supermarket toilet rather than a hotel. It would not have taken much to brighten the room up a bit. Even a decent throw and some cushions or something. It was the cheapest double room but looked nothing like the photos. We though we'd just make the most of it though cos at least it was a break but then when we tried to go to sleep we became aware of the soundproofing or lack of it. You could hear the TV on in another room and talking and when they moved about upstairs the floor creaked really really loudly like they were in the room or going to come through the ceiling! It doesn't sound much but the it was awful. The bed wasn't very comfortable either it seemed really small and soft but the pillows were like bricks. In the morning we opened the window and it sounded like there was an extractor fan or something working outside, Just gave up in the end and checked out before 8.30 on what was supposed to be a nice break away for my birthday. I always try to see the positives in places and find a balance because it is rarely perfect but there were just so many issues for us here. Wouldn't go back.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for review. Sorry you did not enjoy your stay. Regards C. Norky

"excellent value for money"

5
martin278, Cumbria, United Kingdom 25/01/2018

We also stayed for 2 nights as part of a wowcher package £79. The previous reviews are very accurate. We upgraded the room and it was worthwhile, spotlessly clean, very large comfortable bed, complimentary bath robes and slippers, tea, coffee,bottled water and chocolate bars. We ate in the restaraunt for two nights and the food was delicious. This is not a michelin star dining experience ( no arty farty squigles) and the menu is limited (fortunately). What you do get is good honest fresh yorkshire food in large portions cooked to perfection. I would describe it as gourmet pub food. As previous reviewers have commented the steak pie and fish and chips are exceptional and highly recommended. All of the staff were genuinely pleasant and the service was very good. We will return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Your spot on! Hope to see you soon. Regards C. Norky

"Afternoon Tea"

4
RetiredYorks, North Yorkshire, United Kingdom 24/01/2018

Visited Burn Hall Hotel after being bought Afternoon Tea for a Christmas present. The place is not clearly signposted, but once we found it, it was great. The staff were all very pleasant and helpful. The afternoon tea was delicious. The place was very comfortable.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Try our seasonal afternoon tea again soon. Regards C. Norky

"Surrounded by Beautiful Countryside"

5
Pauline K, Warrington, United Kingdom 22/01/2018

Booked this Hotel through a wowcher deal. 2 nights B&B plus cream tea for £79. Paid an extra £20 for an upgrade which was really worth it. Our stay was perfect. Cannot fault this lovely Hotel. The food was fabulous, the Staff were so helpful and friendly. Our room was lovely, spacious, clean and comfortable. Would not hesitate to stay here again. There is so much to see and do in this beautiful part of the country. The City of York is gorgeous, so many fab buildings, shops, cafe's, bars, pubs, restaurants, museums, the list goes on. 2 days was not enough to see everything unfortunately so we will go back hopefully this year. Many thanks to all the staff at the Burn Hotel for making our stay so perfect.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Look forward to seeing you soon. Regards C. Norky

"Three star rating but 4star quality"

5
Paulcambs, Hinckley, United Kingdom 17/01/2018

We booked the £79 two night Yorkshire deal and were delighted by everything this hotel offered. The staff were great, the food amazing( steak pie best tasted ever!), and the rooms were quiet and very comfy. We plan to return to the York area again soon and will hopefully be able to take advantage of the special deal again. Best Western should send their staff here for training!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased with your comments and that you enjoyed your stay. See you soon. regards C. Norky

"make sure you take your sat nav"

5
antony2406, Lincoln, New Hampshire 15/01/2018

found this on travel zoo .there was an offer on after Christmas spend two nights for £79 we paid £10 extra for a larger room .(well worth it ).could not fault this place in the middle of nowhere ,fab gardens ,superb food ,best fish and chips I have eaten .not forgetting the gammon /steak pie/lasagne(we stayed 4 days )..excellent service from alan /chris and all the staff .great location to visit York /Harrogate /scarbrough.we will be back beds very comfy .word of warning at night its not very well sign posted .thanks to beth at reception very helpful and efficent

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Remember we are 9 miles north of York. See you soon. Regards C. Norky

"just outside York"

4
Jcr225, Gateshead, United Kingdom 09/01/2018

We love this hotel when visiting out daughter in York. Ideal location on the A19 . Quiet. Staff always very nice and helpful. rooms good with comfy beds. Heating can be an issue either too hot or too cold. Breakfast is always lovely and some food can be made to order porridge, eggs, and pain au chocolate

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Enjoyed your comments and look forward to seeing you soon. Regards C. Norky

"Wedding December 2017"

5
emilydutton, York, United Kingdom 06/01/2018

We had our wedding at burn hall on the 2nd December and we had the most amazing day! Right from the time of booking till the wedding day every detail was handled with care and Hayley was amazing. She's fantastic always there to answer any question and help in any way. On the day all the staff were fantastic, very friendly and attentive to everyone's needs. The food was lovely, very tasty and good quality. We had one of the suites for our wedding night, the room was lovely and clean. Can highly recommend burn hall as a wedding venue! Can't thank the staff enough, made our wedding special.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. We enjoyed looking after you all. Hope to see you at the Sunday Lunch Carvery. Regards C. Norky

"CHRISTMAS TIME."

5
User 04/01/2018

How wonderful it was staying at this superb hotel. We booked in for the Christmas holidays for six days, it was exceptional. ( will definitely be going back again,). Great value for money, the service and hospitality was at its best. We enjoyed large lavishing amounts of delicious food catering for everyone's needs. Sea Bass, steaks and poached eggs were all served with perfection. The Christmas menu was thoroughly the best, home made broth is always a favourite. Even Santa made his appearance with a present for everyone.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you all enjoyed your stay. Visit soon. Regards C. Norky

"Quiet location, good quality accommodation"

5
ElaineRy, Northumberland, England 03/01/2018

Spent New Years' Eve night there, using Avios points (so no idea of real cost!). This hotel is well out of York (so don't imagine you are in the city!) but would be a good base to go to the park and ride if you want to visit York. The rooms are an add-on to a Victorian house, so the bedrooms are not characterful but ours was spacious with a generous bathroom including shower over the bath. Good free internet access. Reception staff and breakfast staff were all very pleasant. Booked breakfast in advance - advance rate was still £7.95 each and only had to be paid at the time; glad that we were not paying 'book on arrival' rate! There were good options on the buffet for breakfast, starters, cooked breakfast and toast. Ate in the evening at the Jaipur restaurant - on the way to Easingwold - good Indian restaurant if you are looking for a recommendation. (No dinner offered at the hotel as there was a New Years party in progress.) The rooms are well away from the noise (we were on the top floor which may have helped too, as few people passed our room). Generally, a hotel worth remembering and they do seem to offer some good deals . . . .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and hope you visit soon. Regards C. Norky

"Christmas Package Break."

3
User 03/01/2018

Have just returned from this disappointing 4 day break. Hotel set in lovely grounds. Staff on the whole very courteous but the food was very poor. Tasted like mass catering and everything piled on the plate including gravy. Turkey I ordered was like poor quality turkey roll, and my husband's beef also poor quality. In our opinion the food was done to a budget! Also food was not hot, merely warm. For breakfast for our last morning I ordered 2 poached eggs on toast and I received 2 eggs on a cold plate minus any toast! When I drew it to the waiter's attention, he apologised and started making toast in the machine, regardless of the fact the eggs were now cold. I drew it to the Manager's attention, but instead of trying to remedy the matter, he thought it was hilarious and just laughed! Needless to say this was an expensive Christmas short break experience!!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review and kind comments regarding the staff. I will treat the rest of your comments with the respect it deserves.

"Weekend Away"

5
joannen334, Leicestershire, United Kingdom 02/01/2018

We have just returned from another fantastic few days stay at Burn Hall again and this Hotel just gets better and better. Check in was quick no waiting around and once again the room was as expected clean and warm. All the staff were so welcoming and pleasant from reception staff right through to the room maids. Would just like to say a special thank you to Alan, Nicola (who always remembers us whenever we visit) and the rest of the restaurant staff your food and service was once again second to none and nothing was ever too much trouble whatever time of day it was. We will be visiting again soon without any doubt and have recommended the hotel to numerous people. See you all again soon.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you keep enjoying visiting us. Congratulations! You are our 650th excellent review. Contact us for your present. See you soon Regards C. Norky

"Excellent value for money"

4
User 31/12/2017

Booked the 2 night bed, breakfast and cream tea deal via wowcher for a stay between Xmas and new year. Paid a little extra to upgrade to a better room. Very happy with our stay. room perfectly adequate, breakfast was fine. I am ceoliac so have to eat gluten free and that was no problem , gluten free toast provided on request with no fuss. Was very cold weather there at the time but the Hotel and the room were nice and warm. Reception were very accommodating over our request for cream tea on our last day, which we subsequently had to cancel but only due to a change in our travel arrangements due to the snowy weather. No complaints at all, great value and would definitely return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Hope you finish soon. Regards C. Norky

"Poor service"

1
Brett D, Newcastle, United Kingdom 27/12/2017

We stayed in this hotel in early December for a Christmas shopping trip to York. When we got to the room, it was freezing, the radiator had been turned off. The other major problem was whenever the toilet (and we think that of the adjoining room) was flushed, about 30 seconds after that there was a loud groaning sound that lasted for another 30 seconds, meaning a very broken nights sleep whenever someone used the bathroom. We tried to complain in the morning, but was simply told that they would get maintenance to look at it, which was no use to us as we were only staying 1 night. When I suggested we might be compensated for this, the receptionist looked incredulous - would have at least expected a sincere apology but got nothing but a confused look. Would not return.

"Wedding Offsite"

3
User 25/12/2017

A very quiet hotel for the time of the year, Christmas week. The double room was small but adequate, however, the bathroom floor was dirty. I called Reception and requested slippers which they delivered to use whilst getting ready for the wedding. They dealt with the problem and when we returned from the Wedding the bathroom floor was very clean. Friendly staff.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your average review to which we received on Christmas Eve. Happy Christmas! Regards C. Norky

"Great venue for Business Conference "

5
mandy b, York, United Kingdom 22/12/2017

What a great find, rural location, but close to York, staff couldn't be more helpful, was impressed at the high standard of food in the evening and the attention to detail ! Great team of people who couldn't do enough to ensure our conference was a success .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you all had a good time. See you soon. Regards C. Norky

"Fantastic place"

5
york1232017, Yorkshire, United Kingdom 21/12/2017

Visit often with work for dinner, conferences and Christmas parties. Beautiful setting, fantastic food and the best staff who really know how to look after everyone. Recommend a visit whether it be to stay, eat or just go and have a drink as they make everyone feel welcome.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
thank you for your excellent review. Pleased you had a good time. Look forward to seeing you soon. Regards C Norky

"Excellent"

5
962swilson, Saltcoats, United Kingdom 20/12/2017

Excellent countryside location, all public areas well appointed, and decor in keeping with the countryside theme. Food was excellent, breakfast, lunch and dinner, with the table service without fault Staff in general were very pleasant, attentive and helpful, could not fault this hotel, and would recommend to anyone who would care to listen

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your visit. Regards C. Norky

"Pleasure"

5
User 20/12/2017

Stay here quite often on business, always friendly and welcoming. It's the people here that make the difference. ..... Again this week, stayed two nights and from arriving to leaving, the hospitality was excellent.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Great hotel and fantastic staff"

5
Kevin1169, Sunderland, United Kingdom 20/12/2017

I stay here at least once a month , the location is quiet and relaxing , the rooms a good but the point of distinction for this hotel are the staff , they are brilliant ,helpful and always have a smile and are happy to help , i cannot say enough good things about them , the food is also fantastic .. highly recommended

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you next month. Merry Christmas! Regards C. Norky

"Fantastic Christmas conference "

5
User 20/12/2017

Just back from our annual conference day at the Burn Hall. Yet again a fantastic day made even more so by the fantastic service and food. To cater for so many yet keep a quality offering to all is hard enough but to then exceed expectations is amazing! The shin beef was so tense and melted in the mouth and no tough chicken supreme in sight! Starter and dessert both great to boot. Our business uses this hotel year round as our head office is in York and never fails to deliver. The personal service and attention to detail really sets this hotel apart from it's competitors regardless if it is 1 of us staying or a full day for 75! Thank you again and see you all soon. Merry Christmas!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. It was a pleasure looking after you all. Merry Christmas! Regards C. Norky

"Short Break "

5
Paul E, Lincoln, United Kingdom 14/12/2017

We booked a Yorkshire Special direct with the hotel. On arrival, check in was fast and efficient. Our room was perfect. The offer included £15 per person towards the evening meal. We chose to have a side order with our main course, 2 soft drinks and desserts. The total bill was £42, so was happy to pay the £12 extra. Breakfast was excellent. You are able to order a few extras to add to the buffet. The staff were friendly and helpful throughout our stay.

"Really good hotel"

4
mike j, Shrewsbury, United Kingdom 14/12/2017

Easy check in and out. Rooms clean spacious and warm. Breakfast excellent. Bar prices usual expensive. York centre is a good 10 miles away and about £25 each way. The park and ride is NOT with in walking distance of hotel as I was led to believe.

"Over charged at family wedding"

1
philipharris55, Uckfield, United Kingdom 13/12/2017

I was invited as a guest to the Burn Hall Hotel, the hotel is in a lovely location and very comfortable. The food was good and the stay was fine except for one thing......being overcharged for my room. When invited I was told I could stay at the hotel where the reception was held and as a guest we would get the stay at a discounted price. I booked a room for two nights with breakfast and was charged £140 for the two nights with breakfast. However in the room was an advert plus in the bar, on the stairs, in the gents toilets and in the reception. the advert stated that the Yorkshire Deal a room could be booked for 2 nights including dinner on the first night for £99. Available October through to February. Not Christmas and New Year, so why was I charged £140? I asked the hotel for a refund plus asked to see the manager a total of 4 times but he was too busy. I know of guests in 4 other rooms that were also over charged and there may be more. So if you are booking a wedding at this hotel just check that your guests are not being over charged. £41 per room over charge racks up.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your location, food and the service we provided. Sorry we where too busy to speak to you during the wedding, we were looking after the bride and groom. As we stated in an e-mail to you, the offer was not available that weekend. Regards C. Norky

"Quiet"

3
rob27898, Stoke-on-Trent, United Kingdom 13/12/2017

Arrived late on at night and quickly got checked in to what appeared to be a quiet hotel. It's quite off the beaten track from what I could see but that helps for a quiet nights sleep. However, the bed was very lumpy and the pillows very thin making for a poor quality night sleep. Bedroom was surprisingly large with bathroom nearly as big as the bedroom, perhaps I was in an accessible room? Shower had a curious bath-tap-connected-shower device which means you need to run the water whilst stood on the floor and not in the shower. Took some time to get a suitable temperature. Bathroom looked recently decorated but bedroom wasn't specifically well appointed. Hotel seems like it's been decorated recently and looks modern but bedroom didn't share the same look. Receptionists were ok but I was shocked to see my breakfast cost Just under £10. It was an acceptable buffet style setup but hugely expensive, especially when I didn't know I needed to pay for it until I checked out! Free parking and free WiFi always a bonus if not an expectation nowadays.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. See you soon. Regards C. Norky

"An overnight stay in York North Yorkshire"

4
michaellS1865AN, Kirkburton, United Kingdom 12/12/2017

Just a one-night stay, but the service and value was exceptional. Reception very professional, bar staff very helpful, restaurant staff excellent, food good with ample variety. Just had a couple of words with housekeeping when passing - Good morning, is everything alright with your room, our reply, YES THANK YOU.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Shy lot them housekeepers but good workers! Hope to see you again soon. Regards C. Norky

"Afternoon tea and birds of prey!"

5
RITAHHull, HULL 05/12/2017

This was our second visit to Burn Hall, loved it just as much as the first! Even though we arrived over half an hour later than we had said, we were still given a warm welcome by everyone,especially the lovely smiley lady in the bar who brought us our delicious sandwiches and cakes. Try as I might,I have both times failed to find dirt /dead insects in the corridor or poor quality food, both things that have been mentioned in other reviews!! Was planning on a repeat overnight stay to visit the York Christmas market,as we did last year, but sadly couldn't make it due to illness.Definitely next year!! Though I think it's now closed for a time over winter,the complimentary tickets to the Birds of Prey centre next to the hotel, provided us with a super afternoon spent watching the flying display etc.Well worth a visit for so many reasons! Thank you everyone.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Hope to see you soon. Regards C. Norky

"Second time around"

5
Mandy M, Halifax, England, United Kingdom 05/12/2017

After our last visit which was superb in August of this year we decided to return for a quick break before Christmas ?? it was a two night stay and once again amazing value for money our evenings meals were wonderful totally delicious food compliments to the chefs and all the restaurant staff they worked tirelessly to make our stay memorable no matter what time of the day we saw them they all had a lovely smile for us the hotel is warm and very friendly our room was pleasent in fact everything was perfect the reception team were helpful just like the last time we are very fortunate to travel away on a regular basis and we have to say this is probably one of our favourites ......... thanks to all of you and we look forward to returning in the very near future

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. See you again soon. Regards C. Norky

"A very pleasant value for money stay"

4
richard f, mojacar playa 05/12/2017

We booked this hotel on a deal and were very pleasantly suprised at how good everything was the staff food and accommodation could not be faulted and the location was very convenient We ate in the restaurant on two occasions and the food was very good in quality and portion size The only crticism was that the music in the dining room was much too loud for our taste The parking at night was also problematical

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Sorry about the parking. Plenty of spaces but very busy at moment. Regards C. Norky

"Fab Hotel"

5
930Susan, KENT 02/12/2017

Just returned from a lovely weekend in York Christmas shopping and this hotel is the perfect base ... very comfortable lovely and warm yes a bit basic but was well worth the price we paid. We booked dinner and the food was lovely ! Can recommend the home made soup. Very warming. We love York so when we return we will stay again. We found it first time and in the dark ! Really lovely all round.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and hope you visit soon. Regards C. Norky

"Another great stay"

5
davewsom, Chester-le-Street, United Kingdom 02/12/2017

Our 4 th vist to burn hall stayed 23 to 25 th Nov.We given room 330, Excellent, warm, comfy bed, lovely white bed linen and towels. Pleasant receptionist, booked us in for dinner on both nights. Food as always was very good, portions bit on large size for me, sea bass a delight. All staff Excellent,nothing too much trouble. When visiting York and surrounding area, this hotel is so well placed , and excellent value for money. We will return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. All our friends from Chester-Le-Street are welcome at any time. Regards C. Norky

"Bland"

3
User 30/11/2017

Booked last minute for a nice weekend away Christmas shopping. All looked promising in the reception area and the staff were polite. There is a sign on reception which says if you are the 650th “excellent” review on trip advisor, you will win a one night stay-interesting use of trip advisor I thought. Anyway, our room was clean but very small. The radiator in the bathroom did not work so it was FREEZING in there. Reported immediately to receptionist who said she would get an electric heater for us to warm ...a bathroom. I questioned the safety of this but she shrugged it off. Anyway, the heater never materialised and the bathroom remained freezing so towels stayed damp. Breakfast was nice. Bar was nice with ok food actually. Would I stay again...no thanks.

"Short break with two other couples"

3
alisdair56, Ipswich, United Kingdom 29/11/2017

Room was nice and warm and I found the bed comfortable. Bathroom was a bit dated and having to get showered in a bath with a dodgy mixer tap was tricky. The shower curtain draped across the bottom of the bath so added to the risk. We ate one evening meal in the hotel which of the 6 only one of us enjoyed. One of us complained about the steak being under cooked plate was taken away microwaived and returned. He couldn't eat it as still not medium. The waiter agreed and the cost of this meal was knocked off the bill. All the staff were great could't fault them and plenty of them. The hotel was full and on Sunday had to wait for a table for6. Breakfast as good as any I have had in a hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Ideal location."

4
Stephen B, Derby, United Kingdom 27/11/2017

After fighting our way through the busy city centre it was perfect coming back to the hotel to have our evening meal in relaxed surroundings.Good food,excellent staff,nice rooms,really good value for money.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay and visit soon. Regards C. Norky

"Large, interesting hotel in the middle of nowhere"

4
markcrivelli, Worcester, United Kingdom 26/11/2017

The hotel consists of a period house with a large more modern extension containing loads of rooms. Have to agree with other reviewers that this hotel definitely needs a large illuminated sign outside for those arriving in the dark, not least because the sat-nav post code is not accurate. Rooms are on the small side but perfectly fine and we had a large modern-ish bathroom with shower. There is a bar area and a large restaurant area which is divided into separate rooms. The hotel is not that comfortable if you want to find an area to relax in without eating. Menu is not that extensive but sensibly priced. The food is about quantity rather than quality. Service is great, the waiters are mainly older men dressed very smartly and very efficient. We were on a deal, two nights including breakfast for £89 quid and a free bottle of wine if you ate there the first night and two glasses of fizz if you ate there the second night. This all very sensible because there are pubs within a couple of mile radius in the villages but you would have to take the car. Its 10 miles into York but the Hotel is just 3 minutes from the A19 and then 10 minutes to the park and ride so really quite convenient. Just don't arrive there in the dark

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. pleased you enjoyed your stay. Put the hotel name in the sat-nav rather than the post code and you wont arrive at Villa Bella. Entrance is lit with two signs at the entrance. Council planning wont let us have the Bat Sign. Regards C. Norky

"Weekend away"

5
User 26/11/2017

Lovely place to stay outside of York. Bar staff were so lovely nothing too much trouble. Sat night large group overtook bar area but we went up to room. Hotel was in right place for a visit to the xmas market.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Where?"

3
carib_visitor, Aberdeen, United Kingdom 23/11/2017

Unfortunately we arrived on a dark November night in rain and I suspect that the relatively small hotel sign was unlit. So having turned off the A19 from York and following the sat nav behind a double decker out of service bus we had to wait to get to Huby before we could turn back to try to find where it was. It is a little hidden from the road even in daylight. So the visit did not begin well. As others have said the (double bed) room was small. The bathroom was large - almost the same size as the room. The room could do with a refurb but it was a cheap price. Dinner was in a large high ceiling room and when we got in quite full but not in a cramped way. Service was slow but not super slow. I felt like waving to say have you forgotten? Other guests were in and out before we had finished the main course and hence we decided not to have desert in case we ran in to the early breakfast crowd. Breakfast buffet was good and service somewhat better. Final point getting back to the A1(M) heading north - quickly - was somewhat more difficult than I anticipated.

"Just that something missing"

3
kateandjarvis, northampton 21/11/2017

Just want to start by saying that the staff were all brilliant, ultra polite and helpful. Checked in all fine and dandy, go to our room to find you couldn't physically swing a cat, rang down to reception and they did move us, to a room with twin beds shoved together! Happy anniversary (they were aware). Other than the fact we couldnt sleep in the same bed the room was ok, one bedside table, no plugs by the bed, but it was clean and the single beds were comfortable enough. The restaurant is.... well kinda the same as the rest of the hotel.... misisng something, the tables were bare, no tablecloths, no flowers, no anything that shows any care, some of the tables have their edges of formica missing, no music playing, very subdued and stark. The food was GREAT in the evening, you gotta try the black pudding starter, just yummy. Breakfast was again a muted affair, we were not made aware that anything other than what was there was available (i love a poached egg, not a lover of the scrambled). We did mention the lack of pictures and flowers and tablecloths and were told that that was the 'minimal' look that the manager was going for. Maybe he should join the government as minister for austerity. We didn't manage to use our cream tea voucher or visit the bird of prey centre as the time it takes to get to the park and ride and into York was considerable. All in all it was......ok

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Think you enjoyed it more than you are letting on!! Regards C. Norky

"Perfect hotel in a perfect location"

5
Simonbbravo, Milton Keynes, United Kingdom 20/11/2017

For personal reasons we have stayed at this fantastic hotel over 30 times in the last 14 months. All of the staff, John (Owner), Alan ( hotel deputy manager and restaurant manager), Zoey (head receptionist), Beth (reception), Nikki (accounts Manager), Nichola (waitress), Cerian(waitress) Gavin (waiter) housekeeping staff and anyone I've missed out, have been absolutely fantastic. Friendly and welcoming as well as understanding and compassionate. Nothing was ever to much trouble, giving us the same room on most of our visits, which were spotless, supplying additional pillows, fans and heaters when required, (having stayed through all seasons) with a friendly smile every time. The food in the restaurant was always something to look forward to on our fortnightly visits, particularly the deep fried brie, chicken liver pate, Steak and Ale pie and the Lasagna. The desserts were great as well, but we rarely had room for them. The grounds in front of the hotel were beautiful and well kept. Many wedding celebrations have taken place here while we were staying, wedding fairs and special occasion celebrations. Not surprised, as the location is perfect for such an occasions. The York Bird of Prey Centre is in the grounds and not to be missed. (allow a good 4 hours to get the full experience) Our sincere thanks to all concerned and I would highly recommend Burn Hall to anyone visiting York and surrounding area. City Centre is only 20 minutes drive.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Hello Simon Thank you for your excellent review. Would like to wish you both the best of luck for the future. Visit soon. C. Norky

"Pleasant enough staff lovely and helpful!"

3
Sarah D, Nottingham, United Kingdom 20/11/2017

Stayed for 2 nights recently on a weekend deal good value for money Room Ok basic but OK a little like a pleasant premier inn.Food portions large and good choice service was good except the first evening when staff completely forgot our order and starters appeared 15 mins apart however,this was OK and the staff were pleasant.Breakfast first day not that good as many things empty not much fruit choice.However,the second day much better as all food was filled and plentiful.The service in the bar was excellent and the chap behind the bar was excellent.I would highly recommend the Eton mess as this was absolutely delicious.Further out of York than thought but the Park and ride was good even though it was a 10 minute drive away.Pleasant enough stay not sure would rush back as quite a long way out.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Hope to see you again. Regards C. Norky

"Fantastic staff"

5
User 20/11/2017

3 of us Stayed in the burn hall hotel for work at the end of October! What can I say.... the staff from reception through to the bar were absolutely faultless they were extremely friendly, they went out of their way to make us all feel very welcome. We did learn a valuable lesson during our stay in that drinking 6 bottles of red wine between 2 of us is definitely not a good idea.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you mentioned the staff. Keep up the wine tasting! Regards C. Norky

"Wasn't the best"

2
User 16/11/2017

Mixed views but left feeling we could have had a better stay. On a positive note I'd give the food and service a 4/5. The food was very well cooked with a good selection to go for and reasonably well priced. The waiters and waitresses were all very well dressed and well mannered so no complaints there what so ever! The only reason it's not a 5/5 is due to the out of date decorations. Unfortunately the out of date decorations were throughout the hotel which was disappointing. Our room was a good size but again, old fashioned and didn't look too much what was advertised. We felt that we could hear every time someone walked passed the door and the pillows and bed wasn't the most comfortable which lead us to not have the greatest of sleeps. This bit isn't really anyone's fault but I felt that the average age is much higher than ourselves so wouldn't recommend this to a young family. Some more modern touches and it could be a great hotel but as for not just not for us.

"Exceptional value for money! "

5
LisyB, staffs 14/11/2017

Had almost given up the idea of a few days visiting York as it was so expensive, when this gem appeared in my searches. We were struggling to get a half decent place to stay for under £100 a night and at that , many said “breakfast available” - read extra cost!!! I had to look twice when Burn Hall came up, £89 for the two of us for 2 nights bed and breakfast. They did have another offer running which included dinner on the first night for not much more money. Pictures looked good, reviews good and price amazing, especially for York. We arrived on the Thursday evening after a lovely day in York, reception staff welcoming and friendly. Hotel is really lovely, I was expecting it to be a dreary place that needed upgrading, but far from it. All communal areas, bar and restaurant are beautifully decorated, well maintained and spotlessly clean. The room was a little on the small side, reminded me a bit of a travelodge, again spotlessly clean, comfortable bed and large bathroom. Breakfast was great, help yourself buffet all piping hot and tasty. Restaurant staff very smartly presented and really friendly. The hotel isn't in York, it's around 10 miles out, but there's a park and ride not far away which cost £2.90 each, way cheaper than a day's parking in York. But then we did use a car park at Fossbank in York at £1.30 an hour too. Would we stay here again, absolutely without a doubt, it's a lovely place with friendly staff and it's amazing value for money! Use this place as it would be a travesty for it to disappear while inferior places in the town continue to charge an arm and a leg. We had a fabulous few days and hope to return soon!

"Wonderful!"

5
Lesley H, Manchester, United Kingdom 14/11/2017

Had the pleasure of spending the weekend at the hotel. There were 6 ladies having a girlie weekend. The staff are amazing from Zoey on reception who answered all my questions promptly and booked a mini bus for us. All the staff very friendly, couldn't do enough for us. Rooms clean and comfortable, afternoon tea superb as was dinner and breakfast. Looking forward to visiting again.

"One night stay was enough!!!"

2
elainejp74, Birmingham, United Kingdom 12/11/2017

Stayed here Saturday 11th November. We were in room 128. We were right next to a generator which was so noisy all through the night. The room was ok, bit dated and the heating wasn't great. Why do hotels now put two single beds together to create a double. There was a gap between the 2 single beds, not comfy at all. You pay for a double bed but you get 2 single beds. False advertising!! There was no phone signal whatsoever. When I asked at reception, she said there was free wifi but if that's no good, then you can go outside!!!!, it was freezing cold outside. Would not stay here again

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. As we tried to explain. Its not our fault the the area is not covered by your network provider. We also explained that you could make calls with your phone through the wi-fi but you were not interested. If you had mentioned the bed, i would have explained that its a zip and link. Most hotels have them. Sorry you did not enjoy your stay. regards C Norky

"afternoon tea"

4
grahamo954, Barnsley, United Kingdom 12/11/2017

daughter booked us a deal which included a birds of prey experience (located behind the hotel) and afternoon tea. We had a fantastic experience at the birds of prey centre and then had our afternoon tea in the hotel which was excellent. There is a Sunday carvery on between 12 and 6 which looked and smelled delicious and there are various offers on for staying.The main problem we found was poor signing from A19 as we missed it .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your time with us. Visit soon. Regards C. Norky

"Good weekend one night stay"

4
User 09/11/2017

Stopped here as a couple on a Saturday. We pulled up tired and quite late having spent the day in some local English Heritage sites and noticed there was a wedding on. Didn't really surprise us, to be honest as its a lovely hotel on a weekend. The receptionist was lovely, she checked us in quickly and we were on our way up to the room. We overlooked the car park at the back but it was super quiet, we heard nothing from the wedding at all, nor did we hear anything from any other guests. Brilliant! The room was quite small but it was comfy and the bed was great. Breakfast was okay. Not the best I've had and the vegetarian option was a Glamorgan sausage; cheese, leek and veg isn't really my idea of breakfast sausage but it filled the gap.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Were a lovely hotel on a weekday as well. Watch out for our deals. Regards C. Norky

"Great overnight stay"

5
Graham T, King's Lynn, United Kingdom 09/11/2017

Needed an overnight stay near to York & found this wonderful hotel. The price was amazing even more so as it included a full English Breakfast! The Hotel was very clean, the staff very friendly & helpful. The food in the resataurant was very good. My rib eye steak was cooked to perfection & the chips the best I've had for a long time. The only downside was that the hotel is not very well signposted & being on a dark road it is easily missed if you arrive at night.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you found us and enjoyed your stay. See you soon. Regards C. Norky

"Great Mid Week Break."

4
ro8orod, Tamworth, United Kingdom 07/11/2017

From Arrival To Departure We Could Not Fault This Hotel. Check In Was Quick With The Minimum Of Fuss. After Being Shown To Our Room, Which We Found To Be Clean And Tidy, Spacious And Very Fresh. We Unpacked And Did A Quick Investigation Of The Hotel Where, We Found The Staff Very Informative About The Local Area, Polite And Most Helpful. Booking A Table For Our Evening Meal Was No Problem. The Evening Meal Provided Us With A Varied Menu And In Fact We Were Spoilt For Choice. The Wine List Was Not Too Expensive And A Good Selection. In The Evening The Bar Was A Very Nice Place To Relax And Have A Nightcap Before Retiring To Bed. After A Really Good Nights Sleep And An Excellent Breakfast We Made Our Way To York About A Fifteen Minute Drive To The Park And Ride Which, I Would Recommend When Visiting This City. York Has A Lot To Offer Including The Minster And We Managed To Visit A Couple Of National Trust Properties Which Were Well Worth The Visit. We Had A Two Night Stay At This Hotel And Would Like To Pass On Our Thanks To All Of The Staff Who Never Seem To Stop Working. Our Stay Was More Than We Expected And That Really Was Because Of The Staff And The Way The Hotel Is Organised And Run. Will Certainly Return Here Again. Thank You All.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"This is England"

4
spg123, stoke on trent 07/11/2017

It's been said that you can judge an establishment by the quality of their towels, here at Burn Hall they are 5 star. The hotel does the simple things well, comfortable well furnished rooms, a dining room with a traditional menu and a comfortable bar selling a good range of drinks and real ale at reasonable prices. There is a relaxing atmosphere to the place and it never seemed noisy despite being fairly busy. A car is a must as the local villages are just out of walking distance, however the location is ideal for York, Harrogate, Thirsk and Ripon. Although the main part of the hotel is modern there is the feel of being in an English country house. The orangery at the front is ideal for morning coffee and a paper. There is a walk from the grounds if required across the fairly flat terrain. Just one gripe and that was the bar tab being incorrect on checkout, a problem that the couple checking out before us also encountered.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. "This is Yorkshire" Regards C. Norky

"A nice break"

4
Marielou52, Driffield, United Kingdom 07/11/2017

Booked a 2 nt break which included 2 breakfasts and dinner on 1st nt up to the value of £20 chose a starter and a main. The hotel is tucked away up a country lane so need to drive if you want to eat or drink out. The rooms are good with kettle & toiletries. We visited the bird of prey sanctuary which is on site, (wear boots) and drove to the park & ride for a day in York. All in all a great value for money couple of days.Or just go for afternoon tea, well worth it.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Lovely gift"

5
Wilsh88, Birmingham, United Kingdom 28/10/2017

My other half and I received a two night visit to the hotel as a joint birthday present, and we were more than happy. The hotel is in a quiet location, and our room was a reasonable size (although the WiFi was quite weak from where we were). The breakfast was a hearty buffet with some fantastic locally sourced ingredients - definitely try the sausages. We had dinner in the restaurant one night: a basic menu but well executed and large portions.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you you enjoyed your stay. Everyone loves our Yorkshire portions and a sausage on a morning. See you soon. Regards C. Norky

"Excellent Hotel - Great Staff"

5
User 26/10/2017

I stayed here from Sunday up until today, upon arrival I was greeted by the receptionist and checked in with no issues at all. Rooms basic but did the job and had everything I needed. Hotel has good facilities. The best part of this hotel is the staff, I studied a qualification in hotel management when I was younger and covered all aspects of running a hotel, it's not an easy job by any means and I found the attitude of the staff actually make this hotel. The food was great, rooms cleaned every day. I had most dealings with the bar man, I didn't catch his name but I know he's from Burnley (I'm from Blackburn) and a waitress called Cerian.. Both obviously take great pride in their work have a great attitude and are an asset to the hotel. All other staff were also pleasant and I think the management should take note of this and feedback to them all. I'll definitely be returning on my next visit to York.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Message received and understood!! See you soon. Regards C. Norky

"Wedding Anniversary treat"

5
Karen J, County Durham, United Kingdom 26/10/2017

Our room was upgraded plus we were given complimentary bathrobes and slippers. An anniversary card awaited us on arrival too. We have stayed at this hotel a few times now and have never been disappointed. Staff are polite, friendly and very welcoming. The service we received was first class and the food was simply delicious. Nothing is too much trouble. Our thanks go to everyone involved in making our stay so enjoyable and compliments to the chef and kitchen staff. We will be coming back soon.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Chef is over the moon! See you soon. C. Norky

"Disappointed"

3
Shirl1_10, Alfreton, United Kingdom 25/10/2017

We booked 2 rooms for 2 nights & upgraded at £20 for an “executive “ & also a bigger 2nd room for two single beds for our Granchildren we were disappointed on arrival, the second room was exactly the same as ours, but with 2 Z beds, these both had springs that were sagging, our grandson had the mattress on the floor, The “executive” room was to have dressing gowns, slippers & chocolates, the chocolates were two tiny snack bars, that were only left on the first day, toiletries were not replaced on the second day.The restaurant staff were very pleasant, however breakfast was only warm, we would not stay here again!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you will not be visiting again. Regards C. Norky

"Great Value for Money"

5
margaret1967, Welwyn Garden City, United Kingdom 25/10/2017

Had a 2 night stay on 20 and 21st October. The lady on reception was very friendly, helpful and had good knowledge about York etc. The breakfast was really good and the restaurant very clean and tidy, staff were very efficient. Room was very good with a TV and tea and coffee, ample storage and a good bathroom with shower. Everything was very clean. I have no complaints at all and would definitely return if we came back to York.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Hope to see you again soon. Regards C. Norky

"Incredible value for money"

4
Paul K, Sheringham, United Kingdom 25/10/2017

Went on the Travelzoo 2 nights b&b for 2 for £79. How on earth do they do it? Didn't take advantage of the free bottle of house wine with dinner for two, as we didn't want to just see the inside of the hotel for all meals. The Mended Drum pub in Huby seems to concentrate on opening at the latter part of the week, so we weren't able to visit on a Tuesday ( according to the receptionist ). If you do go its a fair walk, with no pavements and as the nights are darker now, probably not a good idea. Reception phoned a mini cab , Brad arrived, thoroughly nice bloke. Booked the New Inn at Easingwold, en route for us and we were just in time to have the 2 x meals and a drink for £20. Nice meal, good ambience and friendly efficient staff. Was the £20 return cab fare worth it, to eat out and have a drink? I'd do it again. Was really impressed with how clean the hotel and room were but was slightly worried about the buffet breakfast at these prices. I shouldn't have worried, it was good not as good as your Mum made fresh but really good. Second day went to the Park & Ride to get taken to York, my first time, absolutely stunning. If you like history and quirkiness you will love it. We had one of the competitively priced lunch meals ( served to 7pm ), so it worked out to be our evening meal, complimented by a couple of pasties in the room later. The hotel bar is not set up for competition so don't expect cheap, cheap prices but it's comfortable and filled with, in our case, very friendly Geordies. You can't go wrong at these prices, I'd like to go pre-Xmas and experience York again but I've been vetoed by my missus :(. All in all no bad negatives about this place, be aware it is in the sticks and perhaps according to my lady anyway the heating time clock should come on for longer. Oh, you do get free tickets to the Bird of Prey centre, which we didn't have time to visit. Just an amazing deal and we thoroughly enjoyed it.

"Good value hotel"

4
User 19/10/2017

Had a 2 night stay on a Travelzoo offer. For the money paid, it was excellent value. Standard room was quite adequate. Buffet breakfast was excellent. Service in the bar and restaurant first rate. Evening meal was more pub grub than fine dining. In the grounds of the hotel was York Bird of Prey Centre and tickets to this were complimentary. Overall, a great place to stop on our journey to the nort-east.

"Great value and great place to stay"

5
User 14/10/2017

I booked to stay for a couple of nights as I wanted to visit York. I used the Yorkshire deal which is 2 nights B&B with £15 dinner allowance included for the first evening. My room (320) was warm and comfortable. The restaurant has a nice range of meals with additional specials each night, the staff were very friendly and nothing was too much bother. I was looking for a hotel close to but not in York and Burn Hall is only 7 miles outside York and you can then take advantage of the park and ride if you're visiting York. Thanksto all the staff for making my stay very enjoyable.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. See you again soon. Regards C. Norky

"Very enjoyable stay"

5
N0rthantsJ0hn, Northampton, United Kingdom 14/10/2017

We visited on a two night Travelzoo B&B deal which also included a visit to the Bird of Prey Centre. I wasn't sure what to expect given the discounted price but I must say that overall, I was impressed with the experience. The food was very good and I can speak highly of the fish dishes we tried. Breakfast was self service, which I prefer, and all the items were well prepared and presented. All the staff we came into contact with were friendly and very helpful. Vikki on reception particularly so as having enquired about local bus services, she was thoughtful enough to search out and print off a timetable which was a nice touch. We upgraded to a better room for a £20 supplement when we booked and found it clean, quite comfortable and spacious for our two night stay. It was a little tired in some areas, particularly the carpet but the bed was comfortable, the room was quiet and we slept well. We would visit again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Watch out for our latest offers on our website. Regards C. Norky

"VALUE FOR MONEY"

4
823stango, Perth, Australia 13/10/2017

Staff obliging and helpful. Rooms, clean with comfortable beds and good sized bathrooms. Parking inadequate at times and some distance from reception. Decor of public areas was basic and bar area too small for large numbers of people. Restaurant staff were courteous and pleasant but food was not impressive. Be sure to visit the York Bird of Prey Centre which is just behind the hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Regards C. Norky

"Good value but could have been better "

3
Iron0109, Lincoln, United Kingdom 13/10/2017

My wife went on a 1 night Full Board deal. Also included was a cream tea and entry to the birds of prey centre next door. For the price we paid this was great value. That said this hotel could be better. Parking is a bit chaotic. We got there just after lunch and could not find a space. There was overflow parking but a long way to carry luggage across the entrance. Rooms are small and sparse compared to other similar chains. Also cold. Lunch was nice and drinks reasonable for hotel prices. Cream tea nice too. During the day there is no one in the bar and so you have to ring reception and someone comes down to serve. Gives you a feeling you are an inconvenience. All the staff we friendly if not the most smiley. Dinner was good. We got a £20 allowance and that was enough for 2 courses which were really good. Breakfast is buffet but again good quality. As I said overall great value but just lacked a few little touches you would expect from a hotel like this.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Regards C. Norky

"Wedding and 2night stay"

5
User 09/10/2017

Can't thank this place enough! We held our wedding here on Saturday and it was perfect from start to finish. Every single guest was amazed by the food,staff and hotel. Not a single complaint was given. Also came on Sunday for lunch and again it was outstanding.

"Lovely stay"

4
Christopher F, Nottingham, United Kingdom 08/10/2017

My wife and I booked a 2 night break through travel zoo for £119 and we undoubtably got value for our money. Nice location well kept grounds and ample parking are backed up by friendly, helpful staff. Our room was clean and well presented and was everything you would expect from a well known hotel chain. The breakfast which is taken in the Hall, was very good. Simple straight forward choice well executed by the staff so a return visit is already planned

"Sunday Carvery"

2
Donna N, York, United Kingdom 08/10/2017

Very very disappointing! Cold plates, Yorkshires must have been sat on the warmer for hours. The roast potatoes were so bad I had to relent to scooping the centre out just to be able to eat. I had the pork and my husband had the beef. I don't think I have ever been served two smaller slices of meat anywhere. Did not enjoy at all. Did mention this to a member of staff and even though she did apologise she backed this up with "well everyone else seems to be enjoying it". Maybe everyone else were just being too polite to say anything . Would have expected a lot more, especially at the price. Certainly one that I will not be visiting again. Sorry!

"Overnight stay"

4
Saabaero, Wigan 06/10/2017

Picked at random as a stop over. Main hotel is beautifully decorated, converted country house, rooms are small but well equipped. Staff friendly and helpful. If staying more than one night get a larger room.

"disapointing stay"

2
Carl L, Buckley, United Kingdom 05/10/2017

we arrived and struggled to get a parking space, room small quality of bedding poor,pillows like sleeping on wafers very thin, very dated.decor. bath shower combination shower curtain old, overall very clean but never the star rating advertised, pictures of rooms not as described on web site. very disappointing stay struggled to get parking space due to people parking with 4 to 5 feet between cars. we were also disturbed during night and morning by bar and catering staff at rear of building dropping rubbish into bins and talking out loud no consideration

"Clean and comfy hotel with lovely grounds"

4
Dan W, Witney, United Kingdom 05/10/2017

Hotel was very clean and the room was spacious with a comfy bed and decent bathroom! I used the gym facilities which were quite small but had some running machines, rowers and a punch bag. Parking was very easy and the hotel grounds were lovely! Was quite far away from any shops or restaurants but a short 10-15 min drive can get you to a large range of choices!

"Totally adequate hotel"

3
Norman W, Austin, Texas 04/10/2017

I used this as a base of operations for a couple of days while helping my mother scope out a new apartment. It's a completely adequate hotel, a little ragged around the edges perhaps but clean and comfortable. The staff were helpful and friendly. There's plenty of parking and it's easy to find. The hot and cold breakfast was all good. We had dinner one night; it was generous if not especially inspired. All in all, good value and I'd stay there again. The hotel wifi was, however, among the worst I've encountered recently. Perhaps our room, way down the hall on the first floor, was simply too far from the router. In any event, it wouldn't stay connected for more than about 10 minutes.

"We definitely LOVE SUNDAYS!"

5
Lynn A, Spalding, United Kingdom 03/10/2017

We visited Burn Hall Hotel on a Love Sunday offer. Having never visited before, we had no idea what to expect and reading some peoples reviews on here, we were a little bit wary. We need not have worried though, We booked an accessible room as I am a wheelchair user and was given room 308. The room was huge, clean and very comfortable - box ticked! Afternoon tea was included in the offer, which we took in the bar. We were served by Christian, who was great - both professional and friendly. The afternoon tea itself was lovely, sandwiches, cakes and scones with a lovely pot of tea (proper tea, not the wishy washy stuff you get in some places!!) boxed ticked! Dinner was amazing and we were looked after by Alan, food was absolutely gorgeous and there was loads of it - so much so, I couldn't finish the dinner and had no hope of fitting in dessert! So the strawberry shortcake stack will have to wait for our next visit!!! Box ticked! After one of the best sleeps ever, we had breakfast - Alan was still there (does this man EVER sleep!!). The Yorkshire breakfast was lovely, all fresh and cooked to perfection - yum. Box ticked! Check out was quick and easy thanks to the wonderful Shauni. Box ticked! All the staff we met were fantastic, helpful and friendly. All boxes were ticked on our visit. We had a fantastic stay in a fantastic hotel that we very much hope we will return to in the not too distant future.

"Good hotel and base for visiting Yorkshire"

4
User 25/09/2017

We came back to the hotel having stayed there around 10m years before. The staff were friendly and welcoming. The included breakfasts were good and the optional dinners were, we found, surprisingly, reasonably priced for a hotel. The hotel is well placed for visiting York, as well as most parts of Yorkshire. We got as far as Whitby, Harrogate, and Malham.

"Excellent value."

5
User 14/09/2017

A great Hotel, set in well kept grounds and really convenient if you don't fancy fighting your way right into York or Leeds. The food is excellent and reasonably priced and the bar area is superb. An ideal spot for a short break.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon Regards C. Norky

"Good location, average room but good value for money"

3
User 14/09/2017

This hotel was well located not far from York and easy to find, and the staff were very friendly and helpful. As is the case with many of these hotels, the room we had was in a "travel lodge" style extension on the back of the original house/hall. Therefore, there was no character to the room, the bed was uncomfy, and we could hear our neighbour. Breakfast was average - help yourself hot food. Having said that, considering what we paid, it was good value.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Hope to see you again soon. Regards C. Norky

"An excellent location and stay"

5
Dormouse39, Peterborough, United Kingdom 12/09/2017

Location is easy to find and parking is plentiful. Reception is quick and easy and the staff are very helpful indeed. Room allocated, lift available or stairs. The room was of adequate size with everything you would need for your stay. Coffee/tea etc. and TV. Bathroom too is good. Yale type key provided. The food is just brilliant and the staff are too.The hotel is very clean indeed and the cleaning staff are always about working hard for your stay. The fire alarm system does work as we found out. The evacuation was quick and easy and plenty of signs to follow to exit the building. One last thing. - Don't smoke in your room - someone did !! This is one of our best hotels.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. See you soon. Regards C. Norky

"Disappointing and unsafe"

1
Trewendoc, Salisbury, United Kingdom 11/09/2017

Best Western Burn Hall Hotel Tollerton Road, York, YO61 1JB Not a happy stay on 9th September 2017 and we would never go back. We consider that the hotel, in its present state, is unsafe, given the evidence below. Booking via Trivago and Booking.com gave an incorrect postcode, which sent us to the middle of Stillington, five miles away by road. Finding the hotel from there took another 20 minutes. The attractive ‘Country House Hotel' photograph of the hotel, posted on the Internet, failed to show or suggest the large 1960s style three storey box extension of rooms, tacked onto the side and dwarfing the original house – visually hideous. The original house now appears to be used for dining/function rooms and a bar only. We felt that we had been conned, even though we had paid for a cheap deal for one night, £69 for room only, paid on arrival, (normal price £99). The soulless bedroom (No. 307) was small, but clean, reminding us of 1960s university student accommodation. The “double” bed was soft and narrow, the bath dangerously slippery with no mat (my wife fell and injured her side trying to get out of the bath). We only managed to run 4-5 inches of water in the bath, in ten minutes. The shower gave a very weak flow and it was extremely difficult to adjust the temperature safely to avoid scalding. It ran hot and cold, out of control. The heated towel rail wasn't (heated, that is). There was only one bath towel provided in the bathroom, but we did eventually find one more on top of the “wardrobe” (a cheap MFI type top shelf with two sides, enclosing a hanging area), which also contained the luggage shelf/rack, positioned so as to leave you the option of falling over the suitcase on the floor or hanging your clothes. No room for both, in the “wardrobe”. It was also necessary to side-step round the bed to get to the bathroom as the gap between bed and “wardrobe” was only around 6 inches. The mirror over the “dressing table” had evidently been installed by a giant as, when sitting to dry her hair, my wife found only the top 2 inches of her head were visible!! The Dinner quality was good, the cost acceptable (£68.50p for two including a bottle of their cheapest wine). We retired to bed early, having had a long journey, with another one ahead on the next day. Just before 10 pm, the fire alarm went off. We woke, dressed quickly and made our way down to the reception entrance and car park, joining the 30-40 guests there, many in their night attire. No staff appeared to be checking bedrooms, during the evacuation, when we left our bedroom on the top floor. No staff Fire Warden was on duty at the Reception entrance, checking guest evacuation or room numbers. After about ten minutes, two male staff walked casually through the reception area 15 yards away from the nearest guest, on their way into the dining room. One said, without breaking his stride, “It's OK, false alarm, you can go back now”. There was no explanation about the cause, no direct interaction with guests, no apology for the inconvenience. No staff member took any responsibility for informing the evacuated hotel guests what had happened, at any time. On checkout the following morning, the reception staff made no mention of the false fire alarm and evacuation, and no apology was given for the disturbance the previous night. We cannot recommend this hotel to anyone, even for a one night stay.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Not to worry All procedures were in place and modern alarm system pin pointed the false alarm. sorted within minutes Take advice from review Doormouse 39 who gave us five stars C. Norky

"Just nice. "

5
bobjohn21, Carlisle, United Kingdom 10/09/2017

Stayed here with the family, rooms a little small, but had a very comfortable nights sleep. Evening meal was lovely, although starters were a little small for the prices. Breakfast was great very good produce, plenty of choice too. Wi-fi wasn't the best. Alcohol was a bit overpriced too, overall enjoyable stay and would recommend.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. C. Norky

"BEST HOTEL IN HUBY."

5
User 07/09/2017

Best Western Burn Hall Hotel is a beautiful place to stay at any time of the year. Since my last visit it has been redecorated to a very high standard. My family and I had a wonderful afternoon tea, spoilt for choice with the variation of delicious sandwiches, fruit scones with clotted cream and jam, not forgetting the delightful selection of mini cakes. We tried the Sunday carvery too, best we have ever tasted, lovely BIG Yorkshire puddings. The staff are very friendly, polite and they greet you with the warmest welcome, which makes everyone feeling relaxed to enjoy their stay.

"Quick break"

5
martoct, Scunthorpe, United Kingdom 06/09/2017

This was our second visit to the Burn hall hotel, having visited last year. Found the same excellent qualities that we had enjoyed on our first visit. On checking in we were given an upgraded room which was unexpected and very much appreciated. Found certain areas had been given an update and the overall quality of the hotel is very much in the 4 star bracket. The staff were very efficient and professional in all areas, the sign of a well run hotel was evident throughout. We ate in on both nights of the break and thoroughly enjoyed our meals. Starters of fried Brie and chicken pate were very good as were the main meals of chicken and fish. All the food was of a high standard and the presentation excellent, all served by a friendly and efficient staff. Again well run and compliments to the Chef who remains behind the scenes. Breakfast was a buffet breakfast and once again very good. Quickly seated and tea and coffee delivered promptly. A good choice of Continental or English buffet on offer. We also visited the wild bird centre and once again enjoyed the flying displays.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Chef really pleased with your comments. Visit soon. Regards C. Norky

"Good stay"

4
DeniseandHarold, North London 04/09/2017

We stayed one night our room was clean but very cold. A heater was brought to the room but sadly didn't work. Buffet breakfast was cooked well and very nice. Hotel set in lovely surroundings and very quiet with plenty of parking. A plus point was we were given free tickets to the Bird of Prey Centre next to the hotel which is well worth a visit.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Hope to see you again soon. Regards C. Norky

"Good Base for York visit"

5
Veekay62, Warrington, United Kingdom 04/09/2017

We stayed at the hotel over a Saturday and Sunday night booked through a Groupon deal. All the staff at the hotel were very polite throughout our stay particularly Nicola in the restaurant, who was a gem of a lass. The rooms were fine for the needs of a weekend break away, clean and comfortable. The hotel itself is somewhat isolated and 11 miles from York which cost £23 each way in a taxi. The bar prices are what you would expect to pay in a hotel with a pint of lager coming in around the £4.50 mark. The restaurant again is probably a little on the dearer side but the meals were absolutely gorgeous and the portions humungous especially the fish and chips..wow so probably overall actually good value for money. Strange that they didn't do fried eggs though on the breakfast menu just scrambled? The Groupon deal included if eating in the restaurant on the first night a free bottle of wine of choice per booking and if you ate there again on the second night a free pimms and mixer per person. The venue is apparently popular for wedding receptions and we found there was one on each day of the weekend we were there. Overall a very good run hotel, in a quiet area but a good base to visit York from.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Hope to see you again soon. Regards C. Norky

"There's Mushroom for Improvement!!!!!!!!"

1
User 02/09/2017

Well where do I begin? Me and a companion stayed for 3 nights at the Burn Hall Country Hotel establishment and I've never been so miserable in my entire life. Upon entry I was greeted by two of the most sour faced, over privileged and downright rude receptionists i've ever met in my life. I approached them with a smile and politely confirmed my booking, to which I received a scowl as if I'd just told her i'd killed a child. After a very awkward check-in, I dismissed it and continued to the room, still hopeful we'd chosen the right place to stay on our relaxing trip to York. As we attempted to enter our room, the handle was stiffer than my late husband (God rest his soul) and I bumped my shoulder on my first opening attempt. I only wanted to get inside my hotel room, not act out a siege on known criminals address by bashing the ruddy door down, the only thing missing from the scenario was the riot gear! When we finally managed to enter Alcatraz, the living conditions were as expected by this point. The bed had Mumps, the desk had Vitiligo and the chair just needed burning.We continued inspection around a room that resembled the famous red light district (However I somehow think the one in Holland had more class) and it was just as filthy, I've seen cleaner rooms on "How Clean is Your House". However nothing compared to the moment we began inspecting the bathroom and found a fully formed Mushroom growing inside the air vent near the bathtub. I'd already come on Holiday with a fungal infection, I didn't want to be reminded of it whilst I was away. Now onto the Breakfast... It was included when we booked our stay and we were pleased by this, that was until we stepped foot in this Wild Western and realised it had already began it's descent into shabbiness. We got up all bright eyed and bushy tailed.... Oh sorry I meant with arthritis and a broken back, Heaved ourselves out of that coffin you call a bed, and showered with the fungus. As the heavy door from Cell Block H closed behind us, we made out way down to the restaurant area to enjoy out all inclusive breakfast. May I just add that the hotel constantly had an aroma of burnt toast no matter what floor or corridor you were on. My companion wasn't sure if he could smell burning or was on the brink of suffering a stroke. We got greeted in the restaurant, got our names checked like the primary school register and then got seated next to somebody who was one rasher of bacon away from a heart attack. I'm trained in first aid but there wasn't a ruddy chance I was resuscitating Augustus Gloop. We got up and began to help ourselves to the Full English buffet and it became instantly apparent why it was included. The beans were brown, the sausages were pink, the bacon was alive and the scrambled egg.... Jesus Christ the scrambled egg was floating, I had to chase it around the silver tray with two spoons to fish it out. I bet the Titanic met it's watery demise with less North Atlantic water inside than this egg. The toast machine had only two settings, Albino or Cremation. Absolutely no happy medium, and a final shout out to the juice glasses. I wanted a glass of fresh orange not a shot. My companion struggled to fit his nose near the glass, it'd of been easier for him to drink it through his nostrils. We'd met out wits end, We left on the second day, I couldn't cope sleeping in the Black Hole of Calcutta for one more night. I had to get out. We checked out early and they didn't even ask why, and then the cheeky mare on reception asked me to fill in a feedback form, Well here it is missy!!! Avoid Avoid Avoid!! Parking was fab.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you taking the time to review us. Regards C. Norky

"Top Staff! "

5
Heather B, Winsford, United Kingdom 31/08/2017

The hotel was clean, everything we needed, grounds immaculate. But the best thing about this stay was the staff! They were amazing, super friendly, fun, polite, professional. And I mean every single one of them, bar staff, receptionist, room staff, waiting on staff, they are an asset to this hotel! Considering there was a wedding on & everyone was busy, and there was a large group of us staying, it was fab! Based on them alone we would all return here!

"Absolutley fantastic "

5
User 31/08/2017

We stayed at burn hall from the 25-27 August for our wedding, we have Nothing but good things to Say, from the reception Staff to the waiting staff and to the wedding help we had, they tended to our every need. Our wedding was beautiful, we are so pleased we choose you to have our Day With, the food was out standing, the chef certianly did the hotel proud. We cant wait to come back for our anniversary. Im so sad its all over. We just cant thank you all enough. Thank you so so so so much, love Mr & Mrs Wilkinson

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. It really was a pleasure looking after you all. Great day! (not because MUFC won) See you soon Regards C. Norky

"Afternoon Tea"

1
Veronica W, Huddersfield, United Kingdom 30/08/2017

We visited on a Monday for afternoon tea that I had treated my parents to as a surprise. We were rudely greeted my a male on our arrival that advised us we were late! We knew we were, 3 minutes to be precise and if he had let me speak I was trying to apologise for being late. We sat down and awaited our afternoon tea, the tea arrived in dirty tea pot, cups and milk jug I aren't even sure if they had been washed or just rinsed then used again! The stands then arrived with our sandwiches & cakes etc There was 4 finger sandwiches each, a scattering of salad leaves that had seen better days. The scones had the weirdest taste they were like birds eye custard powder, they were edible but not nice. They came with a small pit of jam to share and a small pit of squirty cream. No butter and it was a shame it wasn't clotted cream as it does make a big difference and for an afternoon tea that full price should have been £15 per head if we hadn't bought through Groupon it seemed a very cheap/basic offering. There was a piece of parkin, Blondie and lemon tart all very small around an inch squared size that again none of us enjoyed and the lemon tart had a very chemically taste sadly. I actually felt embarrassed that I had taken my parents out for a treat that wasn't nice. I was wondering if because we had come via Groupon if we received a basic/economy afternoon tea rather than what was advertised. There were some good deals advertised in the hotel that before we ate we thought we would be interested in as we love the location etc so handy for York.But I'd be worried to visit again I see the manager takes no constructive criticism and Instead seems to use smart alek replies so I'm hoping you will think about the points raised I hate to leave bad reviews and don't want to cause any upset to the staff etc but the quality of what we 'received wasn't good enough and general cleanliness was lacking

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Answered this one via TripAvisor last week to your friend. Regards C. Norky

"Great overnight stay"

4
Lauren F, Malton, United Kingdom 30/08/2017

We were really impressed with the hotel upon arrival, it was Bank Holiday and the weather was great and was great to see so many people sat outside enjoying a drink and the grounds! Receptionist was really pleasant when checking in. When walking to the room we did notice the corridors had a smell of a nursing home, my partner made a joke that it smelled like one as we had just visited one the day before. However we weren't put off! Hotel room was slightly dated and small but spotlessly clean, couldn't complain too much as it did it's job for the night! The pillows were so comfortable! It was a boiling night but unfortunately we had to sleep with the bedroom window shut as the noise from a nearby extractor fan was too much for my partner to bare, therefore it wasn't the most comfortable nights sleep. Made worse when our neighbours from upstairs arrived back to their room in the early hours of the morning, we could hear them walking around for a good half an hour...the floors must be extremely thin!!! Everything worked perfectly in the room and like I said was lovely and clean which is most important to me. Breakfast the next morning was great! Plenty of choice when it came to the breakfast, I just wish they offered larger glasses for the juice/water as I had to re-fill mine 3 times whilst eating breakfast as they were just too small. Overall I had a great night! Only a few minor niggles but happy to overlook them as the majority of the experience was FAB! Thanks :)

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Hope to see you again soon. Regards C. Norky

"Great base for reunion in York"

5
DrBob1941, Cheshire, United Kingdom 30/08/2017

Stayed overnight for a family reunion in York as did several other members of the party. All staff very welcoming and friendly and smart. Our room was just right for our needs and everything very clean and bright. Service in the bar was good and we sat outside in the sun, Breakfast was everything we could wish for and we all enjoyed our stay. We would recommend this hotel and will definitely come again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. See you all again soon. Regards C. Norky

"2 Day weekend break"

5
michaelhazel1999, Dersingham, United Kingdom 24/08/2017

If you are the sort of person who like to complain and moan, please do not go to this hotel as you will find nothing but fantastic food and staff who are a credit to the company. From the time we walked into the hotel reception until we left the staff were friendly and nothing was too much trouble. Food was top quality and portions were huge. The restaurant was run by a gentleman who name was Alan (I think) who was both friendly and more than efficient. All of the restaurant staff were very chatty and made you feel at ease. The bedroom was clean and had everything that you could ask for. The bathroom was even bigger and was spotless. Despite the fact that there was a large wedding on this in no way made any difference to the level of service that was given to the other guests. The Hotel is in a superb setting and ideal to go to both York and the Moors. Please go to this hotel if you want a superb experience combined with looking around fantastic sceneru.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Could not agree with you more! Hope to see you soon. Regards C. Norky

"Went for a break to celebrate our wedding anniversary"

4
diane w, stafford 23/08/2017

Had a travelzoo deal excellent value for money. Stayed 2 nights in a nice clean, comfortable rooms, had everything you need. Ate in the restaurant on the night of our wedding anniversary. Food was really very good, tasty and we'll cooked. Great value again. The only problem was waiting 30 minutes for our order to be taken, and we had to get the attention of the maitre D but it was worth the wait. Breakfast was very good indeed, staff were very helpful and pleasant at all times. We thoroughly enjoyed our 2 night break, and wouldn't hesitate to return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Next time throw the salt pot at him! See you soon. Regards C. Norky

"Fabulous staff"

5
teamduppy, south yorkshire 23/08/2017

Went on a Woucher deal was able to add both children for virtually nothing. Arrived early so we could use our free bird of prey tickets which the children enjoyed. Staff Friendly from the start. Restaurant manager and staff really made you feel welcome and were very family friendly. All enjoyed our meals on both nights the house wine was very nice Day 2 drove to park and ride and spent day in York perfectly placed hotel for exploring the area. We will definitely return when we are visiting area again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and hope to see you soon. regards C. Norky

"Relaxing Weekend Break"

5
User 22/08/2017

Spent a great weekend in a great hotel. Positioned in picturesque grounds. Near to York and Yorkshire Dales for exploring. Warm welcome with friendly efficient staff. Food of a high standard and extensive menu. Highly recommend.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Pleasent and tranquil "

5
User 22/08/2017

Booked with a Wowcher deal. Approaching the hotel it's hard until right by the entrance to see it. Once you enter the drive turning 1st left and going toward the parking bays they were all full. Instead we just parked in the large Car Park on the right which stayed empty during our stay. Checking in at reception was simple enough. Our room 222 was decent and clean and one word of advice, if it's warm weather ask reception for a fan which they apparently supply as the room reaches a high temperature even with the window open fully. We had dinner both nights and the standard is fairly good with prices in the high end which is the norm for the industry. Service was very good from the Resturant staff. Breakfast was nice, buffet and had continental as well as juices. The free tickets for the Bird of Prey centre onsite is well worth the visit and recommended although it might be very pricey if buying tickets. One gripe is about the "bed" supplied for our daughter we paid extra for. It was terrible and not fit for an animal let alone a Barbie doll. It's an old camping style stretcher that will support a Barbie doll only, anything else will end up with spinal problems. The grounds ofcthe hotel are great for a walk and very well maintained. 100% recommended as I can't fault anything other than the child's camping "bed" . The building incidently is somewhat oddly shaped. A small original part with the rest added on at some stage. It's a very modern style building.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Lovely hotel in rural settings"

4
Carol H, Epworth, England, United Kingdom 17/08/2017

A warm welcome as we booked in and helpful information given .Our room was basic but clean and had all the usual things needed .We had booked a two night stay with breakfast included .Although quite out we took our car to the park and ride about seven miles away and took the bus into York .Excellent service and a lovely day spent in York without the worry about parking .Breakfast was good both mornings and served in a lovely dining room .Included in our stay was a free entry into The Bird of Prey Centre , which is in the grounds .What a lovely place and well thought out with all the staff enjoying showing the lovely birds off .The shows were entertaining and informative with chance to handle the birds .Well done Andy and all your staff ,lovely day out and good experience ,thank you .

"Lovely place for a break, will be returning"

5
lacegran, Chester, United Kingdom 17/08/2017

First impressions very good and everything continued to be so. Staff very friendly, nice big room, comfy bed and lovely big towells. The menu has lots of choice and some interesting specials, good quality meals and reasonable prices. We were given passes for the York Bird of Prey Centre, in the grounds, and spemt the whole of our last day there. Not to be missed. If you want to visit York, the Park and Ride is just down the road.

"Yorkshire countryside"

4
Michael B, Dartford 16/08/2017

Quiet location with much lower prices than hotels in York itself. Room was of a good size and well appointed. Breakfast and evening meals both offered a fair selection and were of good quality.Good size of car park

"Return visit here"

4
bdon257, Morpeth, United Kingdom 12/08/2017

I brought our son and our granddaughter to stay here as a base for visiting York and nearby attractions. We had a pleasant room on the first floor which was large enough to accommodate an extra single bed. Breakfast was buffet style and constantly replenished. Staff were pleasant helpful and friendly. The Birds of Prey centre in the grounds was an added attraction.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you all enjoyed your stay. Visit soon. Regards C. Norky

"Great break!"

5
Kargo1340, Derby, United Kingdom 12/08/2017

We have just enjoyed a 2 night Wowcher break at Burn Hall and had a really enjoyable time. Burn Hall has lovely grounds and good outside seating to enjoy the sunny weather (if available ;-) ) We were checked in by a friendly and helpful receptionist, Nicki, and we felt very welcome. Our room was spotlessly clean with everything we needed and a large bathroom with a bath and a shower and lovely large, soft towels. In fact, we found everywhere in the hotel spotlessly clean. We had dinner in the restaurant the first night, the staff were friendly and the meals were very nice and more than adequate portions. Wi Fi was good but mobile signal was non-existent which made for an even better break in my opinion. We would definitely stay at Burn Hall again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. See you soon. C. Norky

"Amazing stay."

5
Tracy B, Ripley, United Kingdom 10/08/2017

Just enjoyed a lovely short break at Burn Hall. We were greeted at Reception by a lovely young lady who made us feel very welcome. The hotel is very spacious, spotless throughout and our room was immaculate. The staff are lovely, friendly and chatty but not invasive, as for the food, well, what can I say? the first night we stayed we were recommended to have the Whitby fish - amazing! the biggest fish I have ever been served! 10/10. The menu is varied and everything is piping hot when it arrives. Would not hesitate to come again. The location is excellent for visiting the local area. Keep up the good work.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. See you again soon. Regards C. Norky

"Never again "

1
User 09/08/2017

Have tried addressing the issue whilst at the hotel and by email prior however the hotel nor head office are not concerned and just keep stating we were offered another room however this was at an unacceptable time given the weekend plans. We paid £250 for a box size room with the two extra beds meaning we could not move. There was a few inches between one of the beds and the bathroom door and I couldn't get out of my bed without climbing over the children therefore I could not use the bathroom in the night. I'm quite sure this is a health and safety issue incase of fire. I went to reception to ask to be moved to be told there was no free rooms in the hotel and that when I booked I should have been told to book interconnecting rooms which I had not been told. I had told a room was free the following day however this was no use as we would be out of the hotel by then. I asked again on the Saturday. Danny was helpful and said there was an accessible room available but not until the afternoon which was again of no use as we would be out all day from 2pm. I understand that some rooms are not set up for 4 people however I should have been told this at time of booking. Travelled all over the UK and Europe with my family and never had this issue before. Rooms dated, peeling bath etc. Breakfast not great and certainly not continental.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry we could not help. Regards C. Norky

"You could eat your dinner off the dining room!"

5
User 06/08/2017

I'm a Best Western Rewards member, and whilst I'm not sure if I'd go as far as to say that this was the best one of theirs I've stayed in, it was certainly the cleanest. The place is absolutely spotless, so credit is due there. During my 4-night stay, something else that stood out over and above other hotels was the friendliness and genuine warmth of the staff, from the management (Chablis-dry sense of humour: I jokingly mentioned Tripadvisor and he replied "I don't care about them. It's why I don't wear my name badge any more.") to the reception staff and the cleaners. Like most hotels in the chain, Burn Hall is what could be described as 'posh', and yet in my t-shirt and joggers, I felt like I was treated just the same as if I'd been in collar and tie. On the same note, it was refreshing to see the maitre d' in a morning suit. Nice touches like that make a place stand out. The bar and the conservatory, which runs the length of the frontage, overlook the lawns and were a pleasant place to be in the evenings, no matter what the changeable weather brought. Mobile signal is very poor, but that's beyond their control. Wi-fi was usable but even if it wasn't, there's a PC in reception that guests can use. Overall, I wouldn't hesitate to stay there again, and I now know it'd be worth contacting the hotel directly for a better deal.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and we look forward to seeing you again soon. You didn't miss a trick! Regards C. Norky

"Worst Place! "

2
User 06/08/2017

I have stayed in a few hotels in my time but this has too be the Worst! Agree with earlier comments that the staff are arragont, mainly after I asked to move rooms due to noise. The second room whilst less noisey was outdated and not up to standard. It's clear upgrading of the hotel has been focused on the communal areas rather than the bedrooms. Bathroom lino was badly stained, toilet seat needed upgrading. Toilet roll holder was falling off the wall, bathroom sink taps moved everytime you switched them on and the shower was either freezing or boiling. Whole room felt dirty and dated. Ruined our weekend and have complained.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review. No note of your complaint either during or after your visit. Please speak up during your stay! Regards C. Norky

"Relaxing break"

5
Judith1994, Jarrow, United Kingdom 06/08/2017

Came across this hotel last year and have been back 4 times. The hotel has been tastefully updated since our first visit. The rooms are a good size, spotlessly clean, the towels are lovely and fluffy and the beds are very comfortable, we always seem to have a good night's sleep. Over our visits we have ate both in the restaurant and bar and have found the food to be a good standard and very nice. The afternoon tea is quite substantial so if you're eating in the restaurant later have the tea early go for the bar menu. They have started to do a carvery lunch on Sundays which smells divine and is on from 12 noon till 6pm, we have every intention to try this on our next visit. There is a vast choice for breakfast. Which is always fresh. Next to the hotel is a birds of prey sanctuary which if you're staying at the hotel you can visit for free. The grounds of the hotel are beautiful and well maintained. There are lots of little village's in the area worth seeing. The general manager John is friendly as are all his staff and nothing is a bother for them. Would recommend this hotel to anyone.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you again soon. Regards C. Norky

"York race day stay "

3
User 30/07/2017

Stayed here for one night for the race day. We phoned 2 weeks in advance to try and get a early check for us to get ready before the York race meet which there is a charge of £10 (fair enough). When we arrived the staffs customer service was appalling and were throughout. The early room was not put into the system as asked, and was not available until 11o'clock. We were told it would be available from 10o'clock when we arrived. We got in the room at 10.45 (leaving us 30 minutes to get ready before taxi came!!). Not what I would expect of a Best Western hotel at all. 3/5

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. As discussed all early check-ins are at midday only as guests check out is 11am. Other Best Western Hotels available in York nearer to the racecourse if required. Regards C. Norky

"A brief stay!"

4
Saabaero, Wigan 30/07/2017

Only stayed overnight, this hotel has had many reincarnations, firstly a private house, a nursing home, training & conference centre & now a hotel. This is reflected in the rooms, the standard room is small but fine for an overnight stay. The older parts, the original house are beautiful. There is plenty of parking. The staff were very friendly and helpful. The restaurant serves good food with daily specials. Breakfast is a buffet but eggs are cooked to order, a good move.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Hope you stay longer next time. Regards C. Norky

"A most delightful hotel!"

5
Robinwirral, Wirral, England 29/07/2017

We stayed for 2 nights B and B and also dined in the restaurant on one evening. The food was good quality and tasty with a good choice of menus and even though this hotel was very busy, the service on all occasions was impeccable and all staff were exemplary trained, polite and friendly. Our bedroom was large with very comfortable beds and all amenities and the hotel was very clean, well maintained and in a lovely park setting. The hotel has a 3 star rating but in our opinion, it is well worthy of 4 stars. Incidentally, it also has a 5 star hygiene rating from the council's "scores on doors" which is very reassuring.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Your kind words were well received by staff on check out. Looking forward to seeing you both again soon. Regards C. Norky

"A pleasant two day break."

4
Suzanne J, East Riding of Yorkshire, United Kingdom 29/07/2017

This is the second time we have been to Burn Hall for a two day special offer. As before, we slept well in a very comfy twin room. Everything was clean and the towels were big, beautifully white and changed daily. The hotel is being repainted so was very much brighter and smarter than last year. As before, the breakfast was very good with plenty of choice, nicely cooked and a very good selection of foods. To us, the restaurant is not the main attraction of the hotel....nothing wrong just a little too large scale for us but we will no doubt be back for another stay as we do so enjoy our time there. Very enjoyable.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Watch out for our super deals on our website. See you soon. Regards C. Norky

"Give it a miss"

1
tanaholic_9, Perth Scotland 28/07/2017

Supposed to stay for 2 night b&q through a travel zoo voucher, Should have known it was too good to be true, Check in efficient, our room was in a seventies style block, bad net curtains, and smelled damp. We contacted reception to ask for an upgrade, none available for the 2 nights we had booked. The en suite smelled of damp, and the floor was extremely soft around the toilet, which was slanting forward away from the wall, I couldn't lift the Lino as it was sealed down. Bar area was grubby and the arms of the chairs were sticky and black, barmaid looked thoroughly pissed off, I've seen a sloth move quicker. Pepsi on draught was the best they could offer for mixers for drinks We had booked an evening meal as the hotel isn't near anything and too far to walk to the end of the road to catch a bus into York Meal was ok and the staff in the restaurant were nice Breakfast buffet style with hockey pucks for black pudding This hotel could be a fantastic country house hotel

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Dear Tanaholic_9 Sorry you did not speak up during your stay. We were obviously not what you were looking for. I doubt you have seen a sloth go quicker! Although it did make me laugh. Regards C. Norky

"Group visit"

4
jennythomas41, Frome, United Kingdom 27/07/2017

We visited as part of a coach group. Our room was spacious and clean. The bathroom with bath and shower was also quite large and had everything we needed. However it would appear that the accommodation varies and some rooms were smaller or had rather small beds. Although the group menu was limited there was still plenty of variety and the standard and presentation of the food was excellent. Prices in the bar were high and due to the location of the hotel there was no local competition. With no evening entertainment it meant a lot of early nights!!