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Best Western Burn Hall Hotel, York

4.0/5  - basé sur 2211 notations.
Tollerton Road, YO61 1JB, York, Great Britain - See map
Best Western Burn Hall Hotel - burn hall hotel grounds and hotel The Best Western Burn Hall Hotel is ideally located in the center of York. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

If you’re looking for a place to stay near York, you can’t do better than the Best Western Burn Hall Hotel – a Victorian manor house hotel that’s packed full of personality and countryside character. This comfortable and luxurious accommodation can be your home from home as you explore all that this beautiful part of the Yorkshire Dales has to offer. Our standards of hospitality are only matched by our dedication to excellent customer service - making this lovely hotel near York as inviting as its stunning setting. Nestled in the heart of North Yorkshire, Best Western Burn Hall Hotel offers the best of both worlds. It’s secluded enough to offer tranquility and relaxation yet close enough to the county's must-visit towns, villages and cities – giving you easy access to the shops, cultural hot spots and tourist sites that keep people coming back for more every year. A few miles to the north of the Best Western Burn Hall Hotel, you find the sweeping grandeur of the North York Moors National Park – the ideal destination to get away from it all in fresh air and gorgeous scenery. An equal distance to the south, you’ll find the historic city of York – the original capital of the North. With its ancient walls and stunning cathedral, crisscrossing old streets and unexpected boutique shopping discoveries, a visit to York is an absolute must during your stay. A little further south-west is Leeds. As well as offering plenty of opportunity for retail therapy, you can also enjoy test cricket at Headingley, along with all the other entertainment advantages of this modern, revitalized city. If you’re looking for a conference venue hotel near York that offers peace and quiet, yet is very easy to get to, the Best Western Burn Hall Hotel fits the bill perfectly. We have eight well-appointed rooms that can host events large or small. These flexible suites also make an ideal venue for a wedding celebration too.

Best Western

Burn Hall Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2212 guest reviews
NOTE ISSUED
Excellent
765
Very Good
799
Average
392
Poor
172
Terrible
84
REFER TO NOTICE
Business Business
100
Couples Couples
1417
Family Family
273
Friends getaway Friends getaway
232
Solo travel Solo travel
23
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Overnight stay for business"

4
08/11/2018

Very welcoming check in and efficient Room not the biggest, small gap to get through beside walldrobe and end of bed. Towels fluffy large and internet good reception. Bed comfy and could use desk for laptop. Desk lamp very useful. Breakfast buffet style but very fresh and not dry

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your visit. Hope you use us again when on business. Regards C.Norky

"Pretty average"

3
06/11/2018

Dissappointing by usual Best Western standards, could really do with a refurbishment. Food and room were not too bad but again not up to normal Best Western standards.The falconry place next door was amazing.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"Good countryside hotel"

4
05/11/2018

This is a very popular place to stay, especially if there is a good offer available. It is not 'swish', but is very acceptable. The cream tea was disappointing, but both breakfast and evening meal were good. The room and en suite were fine.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Hope to see you again soon. Regards C. Norky

"Mixed bag"

3
04/11/2018

Firstly, the staff are amazing and could not have been better. Our accommodation was an "executive" room, we felt our room was not as described and that it was extremely basic for what it was. Nevertheless, the room was clean and the bed was comfortable. We decided to visit the hotel bar before we sat for dinner. Barman was excellent and the drinks were reasonably priced. The quality of the service in the bar was above what I would expect in a hotel environment - I have worked in hospitality and service for the majority of my working life and I would be proud to have your workforce. They are absolutely exceptional. We then entered the hotel restaurant and we were greeted by a lovely young man and shown to our table. The menu is small but very well put together. We had patě to start followed by the lasagne and a steak pie, all of the food was beautiful. Regrettably, the only thing to sour our experience was to witness the manager berate the staff. Guests should not have to hear it and the manager should know his level of professionalism and say what he needs to his staff behind the scenes. These wonderful people doing an excellent job - I quite frankly felt bad for them. You had 3 hospitality staff working and a party in a separate room and from what I could see they were all working hard and looking after everyone really well. The next morning we returned to the restaurant for breakfast which was delicious - this hotel seems to fry eggs to order and any requests are upheld with a smile. My partner and I both enjoyed our stay and overall it was positive. The only negatives can be easily rectified, the small touches are important and if they are done well they make a good night away into a fabulous one.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Regards C. Norky

"Beautiful setting"

5
26/10/2018

We had a short stay at Burn Hall. A lovely hotel in picturesque grounds. Rooms were compact but very comfortable,clean and nicely done. The staff were friendly and helpful. Not keen on the queuing system for a table for breakfast but you are seated pretty quickly. The food was very tasty and the evening Meals in the restaurant were very varied. We would come again.

"The Best Value For Money Anywhere In The UK"

5
23/10/2018

Do not be put off by the 3 star rating of this hotel, it is a little gem. Based on a Victorian manor house, set in the Yorkshire countryside it is far enough from the main road to ensure a quiet nights sleep but easy access to the A19 to York which is only a few miles away. The road takes you to the number 2 park and ride which takes you to the main shopping area, the minster and Railway museum. The hotel is tastefully decorated and the rooms have Wi Fi, a good quality TV with access to all the main channels, tea and coffee making facilities and a wonderfully comfortable bed. The only small gripe is that the rooms are a little small. The bathroom is modern with bath and shower over. There is a lift to the top two floors. The restaurant is nicely laid out with a good menu for evening meal including british and foreign dishes. We found them all well presented, with large portions and wonderful taste. If you fancy a challenge try the fish and chips, the fish portion is enormous! The staff in the restaurant are smart and helpful, service is efficient and waiting times for your food is short. Breakfast is the normal buffet style with plenty of choice for cooked items, cereals and fruit. Gluten free options are available. Look out for special deals. We paid £79 for two nights B and B for the two of us, that's £20 per person per night. And for that we also got cream tea one afternoon and free admission to the York bird of prey centre which is within the hotel grounds. You would be hard pressed to beat that. We are definitely going back after Xmas

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Everyone loves a deal! Well done! Regards C. Norky

"what a change for the worse in such a short time"

2
23/10/2018

Stayed here for two nights 16/10/18 to 18/10/18 in the suite, room 323. We stayed here for two nights in July and felt that we had value for money. The hotel is average décor but the food was excellent. So we returned for another two nights on the dates above. The young woman on the reception was very curt and unpleasantly brusque. I checked the print out of the weather forecast on the desk and was puzzled because it showed two forecasts for that day which were different. One said, TODAY and the other said TUESDAY, so I checked with the receptionist, she spoke to me as if I was stupid and said, "It IS Tuesday". I felt very uncomfortable and pointed out that where we come from TODAY MEANS TODAY. Once in the room we felt that they had improved the suite by putting up two pictures and moving the furniture around in the lounge to make it more comfortable. We thought that they may have been a new larger TV in the lounge and were feeling very happy with the suite. We went for a meal in the restaurant and the quality of the food has deteriorated considerably. The staff were different than three months ago and much for the worse. They had the same attitude as the girl on reception, indifferent, surly and rude, as if they were doing us a favour by serving us. However, the next night we had a shock. We were out all day and returned to the suite and I walked straight into the bedroom to close the curtains as it was getting dark. On the window sill was a lot of what seemed to be dead flies and on the floor below the window sill. It was a nice day for October but was not a hot summers day. Also the two windows in the bedroom and the two windows in the lounge had been closed all day. Honestly, it was like something out of a horror film. We immediately rang reception so that they could deal with it but the receptionist did not appear to be shocked at this and said that she would send someone up. As we had booked a table in the restaurant for an hour later, we expected that someone would come to deal with it before we dined. My husband went down to reception and was informed that there wasn't any staff available and they would deal with it some time that night. One of the staff came to us in the restaurant and said he had been to the room and cleared the flies away - no apology - no explanation - nothing. I had taken pictures of the flies and when we were checking out the next day we had a conversation with the receptionist and she did not seem at all shocked until I produced the photos. She said that she would tell the manager. Five days later and we have not had an email or phone call or anything. The hotel smelled like drains that full two days we were there. We thoroughly checked the room and even the outside, (we were two floors up), but could not see anything. We definitely would not stay here again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you will not be staying again. Regards C. Norky

"Weekend away in York"

5
22/10/2018

Hotel was really good value for money. The rooms are a little dated but they are clean & comfortable. Service at the hotel was excellent and it's in a fantastic location - just 10 mins drive to the park & ride for getting into York. Restaurant very good (apart from serving everything I ordered on a piece of wood (what's wrong with a plate!) Service great and food spot on. Would definitely stay here again - it's a fraction of the cost of hotels in central York.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. I understand a plate wood be nice! Everyone loves a deal. Regards C. Norky

"SHORT STAY"

3
22/10/2018

Stayed at Burn Hall for one night in order to meet friends.beautiful old house but needed some tlc ,our room was very small and if needed the bathroom in the night struggled to get passed furniture.Very friendly staff.When we arrived it was very cold and the heating wasnt turned on but the receptionist provided us with a heater.The towel rail and heating never came on so towels were wet next morning.Wanted a coffee while waiting for our friends but lady at the bar couldnt use the machine so a long wait while she found some one.A bit dissapointing but for one night was ok.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"Surprised it was so good"

5
15/10/2018

Booked as a cheap weekend break with Travelzoo. Hotel is a comfortable 3 star establishment with good sized rooms - bathroom with a full sized bath and shower. Ate in the restaurant one night and the bar the following night and would rate as good pub grub standard at reasonable prices. Hotel full and you need to reserve a table in the restaurant if you want choose a time you wish to dine there. Very pleasant cream tea when we arrived and free tickets to the Birds of Prey centre which is adjacent to the hotel. Staff in the bar and restaurant are pleasant if not a little under pressure but were able to maintain an acceptable level of service. Did not try the exercise facilities as we are keen walkers but the Bird of Prey centre was awesome. An absolute must for ages 6 - 96. Thoroughly enjoyed our stay here and would recommend this hotel. Would return when in the area.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed Burn Hall and North Yorkshire. What happens when you get to 97? Regards C. Norky

"Terrible afternoon tea"

2
14/10/2018

We visited the hotel for afternoon tea with a groupon voucher. On arrival, we went to the bar and provided our voucher and was asked what drinks we wanted. I requested a hot chocolate which the waiter made straight away and put on the bar. He then took us to our table and left my drink for me to carry. The other drinks were brought to the table. We were not asked if anyone had any allergies. We were left waiting for food for over 20 minutes by which time our drinks were luke warm at best. The waiter brought the food and left without telling us what everything was which generally would be fine but you couldn't tell what the cakes were supposed to be. The sandwiches were okay. The scone was nice but had all of 3 currents in it and was served with squirty cream which was pure sugar. The cakes consisted of a tiny piece of dry brownie, a dry lemon tart and a non-descript brown square of something which tasted of sugar. All in all a poor afternoon tea.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Sorry you did not enjoy. Regards C. Norky

"Afternoon tea and bird of prey centre"

5
13/10/2018

Excellent value for money very nice good variety of sandwiches and sweet treats. Staff are very nice and bird of prey centre is a must see very interactive and lovely people who work there everyone of them down to earth genuine passionate people.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Visit soon. Regards C. Norky

"2 night mid week break "

5
12/10/2018

Lovely Hotel good staff especially Liam (waiter) booked through travelzoo but hotel also offers some excellent deals. Lovely rooms good food excellent location for National Trust etc Birds of Prey Centre located in grounds of hotel very interesting will certainly visit again

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Everyone loves a deal. Regards C. Norky

"Sight seeing with friends"

4
12/10/2018

Had an excellent deal for a 2 night break which included breakfast both mornings and evening meal on the first night. Hotel and room clean, extra tea and milk provided if you ask at reception. We ate in the restaurant on the first evening and had the pork belly. Can honestly say it's the best we have ever had in terms of both quantity and quality. Breakfast was adequate I personally would have liked a greater selection of fresh fruit. My only negative comment would be that some staff never made eye contact or smiled at guest which can the impression that they were not happy in their role. The exception to this was Nicky who was helpful and pleasant at all times regardless of how busy she was.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Nicky thanks you. Visit soon. regards C. Norky

"Weekend Break"

4
11/10/2018

This was a surprise weekend for my partner. Lovely hotel, remote location but only £20 taxi ride to York centre. Room was quite compact and small but very clean and had basic amenities it needed for our stay. We had an Excellent meal and service in the hotel on the Friday night- can't praise it enough,very good value for money, I would deffo recommend. Then came the disappointment- I booked surprise room service for breakfast. They knew it was a surprise as it was made on the notes to my booking and never mentioned it on check in!! I was told £9.99 each plus service charge for a selection of assorted Danish pastries, toast and preserves, full hot English breakfast, orange juice and tea. IF we had opted to go down to the restaurant for brekkie it would of been unlimited for £9.99. Initially the surprise was ruined, whilst having a meal on the Friday a member of staff came to the table and said ‘Your room service in the morning will have to be 8am as we have a wedding on and we are busy'! Never mind !!! When it arrived, there was half of it missing and no covers over the hot food which meant it arrived cold! When I questioned missing items (toast and selection of danish's plus preserves) and one of the breakfasts was stone cold and other barely lukewarm. We then just got toast bought to our rooms. I politely mentioned it to reception when we went downstairs and the lady was lovely and ensured it would be amended on my bill by the end of the day. When I came to check out I had been charged for one full English and one continental. I questioned it as they don't offer a continental option and plus I couldn't really call what we had a continental breakfast. The receptionist said she would have to get a manager over. This is where it all went down hill- the scruffiest, most rude member of staff came along claiming to be a general manager. Her appearance stands out- everyone else is smart, professional and clean. She is scruffy, greasy hair and generally not how I would expect a manager to appear!! Rude doesn't even come close, she said you had tea and toast. When I advised that the cost of the breakfast was unlimited and really the tea and toast was covered by the one lot of £9.99 I had already paid for seemed to make no difference at all to her. Especially as I had pointed out politely that 1- had the offer of a continental breakfast been made- we probably would of opted for that and 2. I was happy to pay for one £9.99 but not the other continental as there wasn't any offer of this on a menu and no prices clearly stating costs. (it appeared she had made the price up!) She raised her voice in the middle of a packed reception area and said well we swiped your card on check in so we will take the money anyway. I was shocked as everything else had been perfect. The staff, hotel room, hotel itself and service had been brilliant but she put a dampener on it. After speaking with head office, it turns out she wasn't a general manager ( she was a duty manager) and was wrong to charge me for something not advertised. The complaint made was handled very professional and made me feel a lot more reassured she was in the wrong! Would I recommend this hotel?? Yes !!! Would I stay again? Yes!!! However, I would check my bill thoroughly and most certainly any queries would not be taken up with Nicola but with the actual general manager himself!! She let our weekend down.

"Nice lunch but beware of the desserts"

4
10/10/2018

We went to the hotel for their carvery lunch using a family Groupon coupon for 2 adults and 2 children at a cost of £29. As per the Groupon conditions, we booked earlier in the week so when we arrived, we were quickly shown to our table by friendly staff. If you required a drink, there was a separate bar which was self service. Although the dining room was reasonably full, it was big enough so you felt relaxed and didn't feel cramped. The carvery consisted of a choice of 3 different meats, roast and mashed potato and a selection of vegetables which we all enjoyed and felt it was good value for money. Having decided that the children would like a dessert from a choice of 4 desserts, we all ordered one but at £5 each, it was very pricey especially for 3 small scoops of ice cream or a very small piece of chocolate fudge cake. A problem here was that having ordered, service was slow meaning the children soon got bored. My advice, give the desserts a miss as they are not worth it. The cost is extremely good value especially as it also included admission to the adjoining Bird of Prey Centre which is worth a visit in its own right. We will go again but for the carvery only.

"exceptional weekend break"

5
08/10/2018

Made use of an excellent 2 night deal over weekend via Travelzoo. This hotel exceeded expectations in every department staff, food,room, decor & cleanliness. We had a lovely relaxing time, convenient for York and NT houses etc. Bird of Prey center which is next door was the best one we have ever seen. Highly recommended.

"Excellent food"

4
04/10/2018

Just returned from a one night stay. Check in was very easy and staff polite. Room was spotless but a bit basic, everything you needed but needs updating. The bed is ok for one night but don't think it would be for a longer stay. I can't say I've seen a base valance on a bed for a long time, very old fashioned. The room was very quiet but the view from the window (bins) not to good. The bar is quite small and it was hard to get a drink as only one person serving and they were very busy serving afternoon teas, we gave up luckily we had brought a bottle of wine so went back to our room. We booked a table in the restaurant for our evening meal. It was very full we ordered the prawn cocktail and black pudding for starters, thai green curry and vegetable tart for mains, Bailey's parfait and lemon posset for desserts. All of it was amazing, our highest complement to the chef. The only downfall was the waiters efficient they were but seemed so miserable and we wern't the only ones that thought so. They were exactly the same at breakfast too. Breakfast was nice and plenty to choose from. Overall we would stay here again but only because of the amazing food. Forgot to say the portions are enormous.

"hotel"

5
03/10/2018

We had a lovely stay here food really good staff very friendly Our room had no heating which we reported and were given a heater Loved the birds of prey very good staff involved everyone Cream tea was enjoyable lovely hot chocolate Would stay here again

"Midweek break"

4
03/10/2018

Good facilities but no pool! Restaurant served excellent food and gluten free well prpvided Bonus was free entry to bird of prey centre. Well positioned for York and North York Moors Good parking but watch out for coach parties

"Excellent stay"

5
02/10/2018

We had a 2 night ‘deal' at this hotel. Bed and breakfast, a free cream tea on one day, and 2 free tickets to the Birds of Prey Centre next door. The staff were helpful and friendly, the breakfasts (cooked and continental) were fairly basic, but more than adequate. The room was clean, the bed comfortable. We didn't eat in their restaurant in the evening, so can't say anything about that, but the menu looked good. The only small gripe I had was the shower. The temperature fluctuated greatly - presumably everyone else wanted to have a shower at the same time! The shower was off the taps, so obviously not a lot can be done about it, except to install electric showers, which I imagine would be costly. All in all a most enjoyable stay. Would happily return. I can't get the Hotel Ratings to work. I would give Rooms 4 stars, and Service and Value 5 stars.

"Belated Birthday surprise"

5
01/10/2018

What a wonderful treat for a birthday. 3 days surprise birthday treat at this very relaxing hotel just outside of York. The rooms had all you needed including a very comfortable double bed. The hotel was also right next to a Birds of Prey Centre which had an amazing selection of birds to see and hold of you wanted

"Could be better"

3
28/09/2018

Due to the location was expecting more. The grounds are okay but nothing outstanding and the driveway continues past the hotel to a small industrial site which includes Yorkshire ambulance and a water treatment plant. The hotel itself is pleasant enough but not outstanding. Bedrooms adequate but just missing that little something that makes them special. the lounge/bar is a little cramp and not relaxing and the restaurant area bland. The staff were friendly and helpful, the food was fine what was on offer but not inspiring. At breakfast the fruit cocktail was made up of mainly apple and the only egg on offer was scrambled which was a little rubbery. you can have other types of eggs, fried, poached etc but you have to ask which was not obvious and only found out they did this when another customer asked. The evening meal was again okay but not inspiring and seem to have triple cooked chips with a lot of what was on offer. Is it just me or is triple cooked chips code for precooked chips that are then refried, I never find them as good as normal cooked chips. Would I stay there again, no

"Great hotel"

5
21/09/2018

We have stayed here before and went back this week for a two night break. In our opinion it is a brilliant hotel set in gorgeous grounds, good good and the staff went out of their way to help us with a special mention to George ( no complaints from us George) at the front desk who went the extra mile for us. Lovely breakfast and dinner and the cream tea on our deal was a nice touch. We will definitely return soon.

"Relaxing break"

5
14/09/2018

Just got home from a lovely relaxing break here, a little gem in beautiful grounds. Leanne (trainee receptionist) what a super star so helpful and efficient. Breakfast was a hearty affair that set us up for the day, evening meal - well the fish (whale) was excellent the sea bass was truly stunning. The bedroom was clean albeit a little small, the bathroom was equal in size not replacement shower gel but we had our own. The bed was comfy and we slept well both nights, could have slept in this morning. York was easy via the park and ride the bird of prey was good and the afternoon cream tea was delicious. Thanks to all staff for a pleasant stay and I'm sure we will return

"Good value break"

4
14/09/2018

Travelled here on a Wowcher offer which included cream tea and free entry to the Bird of Prey centre on site . Rooms ok but not great. Clean hotel throughout. Fitness rom was hidden away and we had to ask where it was as it wasn't mentioned in hotel guide. Staff friendly and food at breakfast of good quality although a long wait for poached eggs when requested. Had to ask twice before thy arrived. Bird of prey centre excellent. We made a donation as it is mostly run by volunteers who are very knowledgeable, pleasant, entertaining and work very hard. The display lasted over an hour and was much better than other similar displays we have seen. Excellent number and variety of birds of prey and lots of opportunities for hands on experiences.

"Our wedding at Burn Hall"

5
13/09/2018

We held our wedding at Burn Hall and could not have been happier with our choice of venue. John (manager) Nikki (wedding co-ord) and all the staff went above and beyond to make sure our day went without a hitch. The food, wine and service was outstanding. Even with our exceptional Circumstances of a busy military wedding and our autistic son, nothing was too much trouble for all the guests. Many of our guests commented what a lovely venue it was and how great of a day it was. We, along with our family and friends, would recommend Burn Hall to everyone. We will definitely be back on a regular basis for amazing local food.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. It was a pleasure to look after you all. Pleased you all had a great day. See you soon. Regards C. Norky

"Great 2 night break"

5
13/09/2018

Booked with Travelzoo voucher, and had a lovely break Room was fine, with comfy beds. Meals were very pleasant, staff were friendly, especially our waiter - sorry can't remember his name,possibly Stuart? We enjoyed a cream tea eaten outside in the sunshine, whilst the birds sang. We also visited the Bird of Prey centre (included in the deal) which we thoroughly enjoyed. Only slight negatives were toiletries were not replaced, but luckily we had brought our own, and no friendliness from reception on leaving - no hope you had a nice time or even have a safe journey or even goodbye. Shame as last impressions are just as important as first ones.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed you stay. Don't worry about Stuart as he does not remember his own name sometimes. Visit soon. Regards C. Norky

"Delightful!"

5
13/09/2018

As an ex chef and restauranteur I like to think I know my stuff! I visited here with my parents and brother on 10th and 11th Sept. The first thing that struck me was the fantastic staff! They were all consulate professionals, very attentive, and very friendly . The hotel itself was clean and well maintained, not luxurious but perfectly ok. We booked with tr Avelzoo and hot an amazing deal amomutomg to £22/pp/night! The inclusive cream tea I thought would be rubbish but how wrong was I the scones and cake were all home made. We had dinner there on the first night and it was delightful the blacklisting starter was sublime! And the breakfast was just as good too! Our deal gave us entry to the birds of prey centre which was very entertaining! But aside from the incredible value the staff are what makes this place memorable !

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Quiet and enjoyable"

5
06/09/2018

I had previously stayed at the hotel for couple of nights and thought I'd stay again for a longer break. It was as good as my first stay The staff were very friendly, the room was very comfortable, plenty of hot water for a bath after walking around several museums. I ate in the restaurant on the first night which was very tasty and then noticed the bar served the same menu as the restaurant and enjoyed eating in there for the remaining evenings. Thanks to all the staff who made for an enjoyable stay and would recommend this hotel to any one visiting York and looking for a quiet hotel.

"Really nice place"

5
04/09/2018

Just come back from a short break, at Burn Hall and have to say, it was lovely. We had no idea what to expect, but from our first view of the place, we loved it. The staff were lovely, the room was spotless and warm, the bed was comfortable, plenty of hot water for a bath and breakfast was nice. We didnt have a meal in the hotel, but the menu was good and not overly priced. If you visit, be sure to go to the York Bird of Prey centre, which is situated, in the grounds of the hotel..amazing place, for adults and children! Would certainly recommend Burn Hall. Thanks to all the staff for a lovely stay, we will visit again x

"Wowcher deal"

4
03/09/2018

Myself and my husband stayed here for the weekend from 31st August to 2nd September. The hotel was lovely and clean and the room (although small) was adequate. The reception staff was very friendly and helped in any way they could, unfortunately that could not be said for the bar staff. They was rude and very arrogant, even swearing and complaining about a customer in front of us. We had breakfast both mornings, there was enough to choose from and the food was nice. The bird of prey centre is a must. The staff there are nice and friendly and the birds are amazing

"Afternoon tea experiance"

5
02/09/2018

Scrumptious afternoon tea enjoyed it very much, plenty to eat and drink in pleasant surroundings. With this, you get free admission to the bird of prey center situated next door truly amazing place, birds well looked after staff all helpful, happy and full of fun, nothing too much trouble. The flying show really enjoyable.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you all enjoyed your day out. Visit soon. Regards C. Norky

"Fix the beds please"

4
24/08/2018

What a mixed bag this hotel is yet somehow we still came away pleasantly relaxed and fulfilled. First of all potential guests should understand that the majority of us staying here seemed to be on'deals' or so it appeared judging by the number of people, my wife and I included, double checking what is and is not included in the ‘deal'. Ours was through Travelzoo but others had obviously booked direct. First the positives. Great value, excellent service excellent in the restaurant and a very high quality evening meal. Fair to middling - the buffet breakfast. Bacon definitely overdone and rather tired scrambled eggs but on the second day I asked for poached eggs. Served with a smile and just about right. Finally - the not so positive. The bed was abysmal. - as reported by others too. Also the cream tea included in the deal was pretty feeble.However I have still given this review four stars as they got most things right and judging by the occupancy level they have pitched their market spot on.

"Lovely 2 night break"

5
24/08/2018

We booked a two night break with full english breakfast and were very pleased. The hotel is comfortable, clean, friendly and helpful service The breakfast was good, with good choice, and the restaurant for evening meals was superb, with lovely food, good choice, and the meals were very large. Definitely good food and excellent value, so no need to drive anywhere else and probably pay a lot more.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your visit. See you soon. Regards C. Norky

"The rudest receptionists"

1
23/08/2018

We were planning to spend 2 nights bed and breakfast and dinners here through Wowcher. (and cream tea which I'd rather not mention) So we had this deal bonus added to our deal: 'Dine on a starter and main each in the restaurant on the first night and enjoy a bottle of house wine, dine on a starter and main on the second night too and enjoy a glass of Prosecco each'. How lucky I took a screenshot of this because they changed the wording! Probably because not just us but another guest was complaining at the same time about the same problem. The trainee receptionist guarded by duty manager booked our dinner on the first night hearing us say that it was all included in our deal. They didn't say a word about it not being included in our deal. We tried to check out before the dinner on the second night because we decided to leave earlier. The same receptionist said that she can only check us out once we had the dinner and paid for our expenses. I replied happily that we didn't have to pay for anything as it was all included. She said no because we had dinner the previous night which would cost £36. I showed her our wowcher still believing that she didn't know about the deal bonus. She said it's a bit misleading so we will have to pay. In the meanwhile this other lady started to complain and she also had a confirmation from the hotel saying that in this deal breakfasts and dinners were included. She got a similar answer: 'it was a mistake and you will need to pay for the dinner'. To make this story short they made us travel for more than two hours just to be told that they put a misleading advert together which will cost us a lot counting everything. York is beautiful, definitely will visit it again and we definitely will NOT choose this hotel again. Would I recommend it? NO

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry about your problems with wocher. Regards C. Norky

"Another amazing stay"

5
22/08/2018

Well Burn Hall Hotel is amazing value for money and a fabulous breakfast. Book direct for the best deals. Good base to explore York as easy to get to several of the park and ride car parks. On site activities include a bird's of prey centre.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed yet again. Visit soon. Regards C. Norky

"You get what you pay for......."

2
22/08/2018

Had a 2 night stay with a Travel Zoo voucher. Always a bit wary but for £89 whats the worst that can happen? Arrived few minutes before 2pm to be told the room was not ready. This always rings alarm bells with me as I have no doubt the room would have been ready so close to 2pm.......the cynic in me presumes that hotels want you to spend cash in the bar rather than check in 10 minutes early! Started with our cream tea that was part of the deal. Ordered at the bar and took a seat while we waited. The chap said he would come and clean the table while we waited. After 20 minutes it became apparent that the chap on the bar had forgotten all about us. We caught his eye and he confirmed he had indeed forgotten us! Told us he was the bar manager but had been in the kitchens for a week and had in that time basically lost the plot! All very Fawlty Towers! The cream tea was underwhelming. We were left the milk from the tables previous occupants and we had to clean the table ourselves as he forgot to come back. We eventually checked in and went to the room. We booked twin beds and discovered that this hotels idea of twin beds was to basically unzip the zip and link beds and put a single duvet on each part with no gap in between the beds. For the money we were happy to put up with this. The room was average size and not dissimilar to a Travelodge room. We had a bath/shower which though looked small appeared adequate. On first inspection the room and bathroom looked tired but ok. We left the hotel and returned at bed time after venturing in to York (20 minute drive away). At this point we discovered how uncomfortable and noisy the beds were. I don't think I have ever slept (or not slept!) in such an uncomfortable bed and having read many of the reviews on here we are not alone. Every turn was greeted with creaks and I am sure I could feel every spring. After a poor night we tried the shower. Once we had got the hang of the plumbing we discovered that the shower curtain was too short for the bath and most of the shower water ends up on the bathroom floor and that there was evidence of mildew on the tiles. I also discovered that the loo roll holder was barely fixed to the wall and rotated at 360 degrees. We went for breakfast that was a pleasant surprise, a good choice of hot and cold. The sausages and bacon were tasty. My only gripe would be the lack of fried eggs. We later learnt that these could be ordered but no member of staff made mention of this. It was interesting to hear other guests talk about the poor quality beds and we even overheard some guests checking out mention it to the receptionist who appeared distinctly uninterested (must have heard it before perhaps?). Our second night went much the same as the first, the only thing to add is that we realised that the shower gels etc had not been replenished and also that the bedding was stained. On check out we mentioned the bed situation but as we feared the lady was not at all interested to the point that she answered the phone as we were explaining the situation, we waited for a response but to no avail. It seems that the attitude of the staff on reception mirrors that of the person that responds to Trip Advisor reviews and is just down right rude! All in all the hotel for the money was ok, would we return, no and would we recommend - no.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. if you tell us during your stay, we can help. Regards C. Norky

"Great day out for families ."

5
16/08/2018

Purchased Wowcher deal of afternoon tea, with inclusive tickets for Birds of prey sanctuary . Had a lovely day at Burnhall, freshly made sandwiches, cream tea and petit sweets, served by friendly staff . The birds of prey sanctuary with displays was fascinating, with informative commentaries . Will definitely return again with grandchildren .

"Birthday Treat."

5
15/08/2018

I was invited to Burn Hall Hotel for my birthday. A two night stay with my sister. One of my favourite hotels in York, it is very welcoming, they greet you like royalty and it was most relaxing. The room was fresh, very clean and very airy. In the restaurant the food was excellent, done to your liking. Loved the afternoon high tea. All the staff are very polite and very helpful to all your needs. Will definitely be going back. Many thanks to the Manager John and his staff.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your birthday. See you soon. Regards C. Norky

"Unwelcoming, unprofessional, dismissive and rude staff"

1
15/08/2018

From arrival to our decision to leave the hotel the same afternoon, our visit was not pleasant. Apart from Stuart the bar man who was professional and helpful, other staff we met were unwelcoming. Management were condescending and dismissive. The hotel would benefit from a more mature and professional attitude to customer service, after all a hotel stay is supposed to be a pleasant experience for guests, rather than upsetting. Large framed notice to customers at reception desk, un quote - give a 5 star rating in order to be entererred in to a prize draw.

"3 night stay"

4
14/08/2018

I stayed at the hotel for three nights as part of a bowls group. The first thing I was impressed with was the greeting of tea and coffee when we arrived. Our room was in the newer part of the hotel the room was bright and clean also the bathroom was very good. We noticed there were only two pillows each called reception and two more were brought up straight away. The food was very good as was the service in the restaurant. Would certainly go there again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you all enjoyed your visit. See you soon. Regards C.Norky

"Soulless and Impersonal"

3
12/08/2018

Stayed here for two nights in August 2018. Our accommodation was in the newer part of the hotel and while it met our needs it was soulless and unwelcoming. Had a meal in the bar on the first evening (the restaurant was fully booked until late) and it was disappointing - my steak was overcooked. Also we were not offered any sauces or condiments - had to ask for them. Breakfast was OK but had a limited choice and some items from the self service menu were dry and lukewarm. Apart from one barman the staff did not really interact with us and we felt that we were simply another guest! There is car parking on site but finding a space near to the main entrance was difficult - not convinced that there would be enough spaces if the function rooms were being fully used. There was also a confusion with taking the agreed advance payment for the accommodation and I had to phone the hotel to authorise the transaction again. The stay was comparably cheap and perhaps we have been spoilt by more superior and more costly hotels. However I still expect better service than we received from a Best Western branded 3 star hotel. Unlikely to return here.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy your stay. Regards C. Norky

"Still great"

5
10/08/2018

Our third stay here and each one has been good . A great mix of value for money ,good facilities and nice food. The sea bass from the specials menu was amazing . Look forward to visiting again and enjoying

"Delicious food"

4
10/08/2018

We stayed for two nights eating breakfast and dinner twice. As a family of 4 adults and 1 child we could not find any fault with the food. It was delicious! Staff helpful and friendly. Free tickets to the amazing bird of prey centre next door. Our 2nd stay over past year and look forward to returning.

"Back again for another chill and wind down."

5
10/08/2018

This visit was outstanding value, including a cream tea on the first day. We had a great room with comfortable beds ensuring 2 nights sleep, waking refreshed to a super choice for breakfast. Even though the staff were extremely busy they managed to make the experience a pleasant one. Not all hotels manage this. (A credit to them.) We ate one night in the hotel and the food was excellent for a very reasonable price. It also included a free bottle of wine! The location is good for visits to York (10 miles away) and walking places. We will be back again to take advantage of the great deals Burn Hall has to offer.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your visit. Were busy because of the chef's food. All fresh but Yorkshire portion size. See you soon. Regards C. Norky

"Basic but clean and friendly"

3
08/08/2018

Overall the hotel was clean and basic and good value for money. It is less than a 20 minute drive from the centre of York and has good parking facilities. A lot of the hotel could do with some up-grading and the Z bed that we had in our room constantly broke and was incredibly uncomfortable to sleep on which was a shame. The room we had was very small but the bathroom was huge! The staff were friendly and the food was good and we particularly liked the bar area.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C Norky

"Anniversary"

5
07/08/2018

We arrived very late due to a smash on way then when we did get going got a puncture. Staff were lovely went to York centre visited lots of niche shops it was very cold but coming back to a roaring fire was fab

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. Can't take praise for the roaring fire as we don't have one! Regards C. Norky

"GREAT VALUE NEAR TO YORK AND THE WOLDS"

4
31/07/2018

Four of us stayed for 2 nights on a special deal B&B. We had complimentary afternoon tea on arrival in the garden which was excellent value and served efficiently and friendly. Our room was a good size, clean and comfortable. Dinner was good value although a bit quantity over quality I felt. Breakfast was standard fare but perfectly adequate. Its not the best hotel I have ever stayed in but it was very good value and well located. All we need from a hotel is clean bed, acceptable food and a reasonable price. You get what you pay for and we were satisfied.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Your are right. Visit soon. C. Norky

"Elegant hotel in countryside location"

5
30/07/2018

My wife and I stayed here for two nights recently. The hotel is a large mansion set in the middle of beautiful parkland and facing an arboretum of huge trees across a large lawn. There are plenty of parking places close to the hotel. The reception staff were pleasant and helpful, check-in was a breeze. Our room was on the 1st floor and proved to be very spacious with a high ceiling, a king size bed and large flat screen TV. The bathroom was well appointed and featured a large bath with shower above. Dinner in the hotel dining room was from a menu full of variety, my starter was whitebait and I followed that with beef lasagne while my wife had the baked brie then a vegetable tart. The food was very tasty and expertly served by the team of mature waiters. A treat not to be missed (and included in our room rate) is to visit the Predatory bird centre in the hotel grounds. We spent our second day looking at the many different birds and being taught about them plus we handled falcons, owls and even the golden Eagle! Breakfast was up to the same standard as the dinner and that night we chose the hotel special burgers for our evening meal. These proved to be huge, served on a large wooden board and came with salad and triple cooked chips cheese and sauce. Altogether this was a great break and i would recommend it to anybody of any age.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. We try our best! Visit soon. Regards C. Norky

"Planning Meeting"

4
30/07/2018

Pleasant overnight stay included in two days of training and planning. Conference fare was good and included sandwich lunch on both days (including soup one day), a good evening meal and a hearty breakfast. The room was fine for a single person, with a desk big enough to work at. Might have been a bit of a squeeze for a couple and I definitely wouldn't have wanted to try to fit children in. Overall, a pleasant night's stay - evidently popular with bus tours.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Visit soon. Regards C. Norky

"Excellent value 2 night break"

4
28/07/2018

Stayed on a Groupon deal which was great value. Hotel is in very nice grounds, friendly staff, adequate but not a fantastic room. Food was fairly basic but nothing wrong with it, nice bar with good selection of drinks. Birds of Prey Centre within the grounds was very interesting and received free entry from hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon Regards C. Norky

"disappointing experience"

2
28/07/2018

Our room was small, but adequate. unfortunately not well cleaned all the time we were there (four nights). We ate there on the first night, the steak was good, but chips and veg poor - we didn't eat there again. Breakfast was a disaster - rock hard scrambled egg (although you can request a freshly made fried egg), unreliable toast makers and very poor bread. Its also the only time in my life that I've not finished a sausage and the black pudding was so dried out you could have used a chisel on it. Needless to say we found other options for breakfast after the first morning.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review Do not agree with your comments as you never mentioned anything during your stay. Regards C. Norky

"Yorkshire getaway"

4
26/07/2018

When we drove upto the property via a country lane we were well impressed, it was what we needed a place away from it all in beautiful grounds and peaceful, with the weather being glorious we thought we would just chill out with cream tea and drinks. The furniture outside on the patio is in a shocking deterioration, after trying three chairs I found one that felt a little more reliable, I asked would it be possible to have the sun canopies up only to be told that they were out of service, so we improvised and put the chairs and table under a tree on the grass. The amount of people arriving that afternoon all asking for the same thing "shade" ended up sitting inside and being annoyed. Best western should make it a priority to get upto date garden furniture as they have beautiful grounds at this establishment. The food and the restaurant are very good with excellent service, not sure why the same pint of lager times three had three different prices? The food prices are reasonable and the portions are Yorkshire portions..... given the location excellent. The rooms are basic but have all you need with a hospitality tray, the mattress on one side of the bed was totally gone so not very comfortable to sleep on - reported to reception and was thanked for informing them of this matter.The walls are very thin so keep it down and have a little respect for your neighbors! We went on a hotel deal and for what we paid excellent value for money. Hopefully BW will invest in some garden furniture suitable for the beautiful grounds.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Lovely Hotel"

5
26/07/2018

The hotel is lovely, although not near anywhere within walking distance so you do need a car. We went to the coast before checking into the hotel, then into York the next day. The location was ideal for visiting the seaside as there is Scarborough,Whitby,Bridlington and Filey all within an hour or so. York was 15-20 minutes away . The food and drink in the hotel was very reasonably priced and the quality of the food in the restaurant was lovely. The rooms had everything you needed, toiletries, hairdryer and lovely big fluffy white towels.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank your for your excellent review. Hope to see you again soon. Regards C. Norky

"Very disappointing hotel room"

2
23/07/2018

Stayed for 1 night in July. The room was smaller than Premier Inn, Travel Lodge and Innkeepers Lodge just able to get around the small double bed. Very poor quality dinning chair was the only seat apart from the bed and the seat was cracked and worn. We were woken at 5 am by the guests in the room above us walking on a creaky floor for almost an hour!! In comparison to Premier Inn etc we paid an extortionate £99.00 for 1 night. On a positive note the staff were friendly, the snack we had in the Bar was very nice. The bathroom did have a window and was quite large for the small bath and cloakroom size hand basin. The linen and towels were fresh and clean. And the grounds had we had more time were lovely.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy your stay but thank you for your kind words. Regards C. Norky

"Nice hotel. Clean rooms. Good value! No air con, fridge or safe in room. "

4
22/07/2018

Nice hotel with large room but not close to much. Clean and very good value for money. However bed sunk in the middle and there was no fridge, air con or safe in room though there was a lockable drawer. We had an adjoining room and could hear what people were saying next door very easily. Easy parking. Would recommend if you have a car and wanted to drive into York. However staff at front desk could be a bit more friendly though wait staff were excellent.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Wonderful break"

5
19/07/2018

Top quality Hotel in quiet grounds. Comfortable rooms, lovely food,first class staff. Relaxing stay with short drive to York. Added bonus of Bird of Prey centre in grounds. No complaints at all. Would stay again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review, Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"This has got to be the best deal"

5
18/07/2018

Accommodation, facilities, service, restaurant, all excellent value for money . The Manager leads from the front and the team reflects this personable effort. We had a very pleasurable relaxed stay here. A bonus is the voucher for the nearby birds of prey centre - an education in an obsession with raptors and owls. Altogether a worthy excellent rating.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you soon. Regards C. Norky

"wedding anniverary celibration ( 19th )"

5
18/07/2018

Struggled to find fault with Burn Hall, Great staff, good service , lovely meals. I don't understand some peoples negative comments. I think they've been watching to many 'Two in a bed ' episodes. this is our second trip and it won't be the last.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent reviews. Really pleased you enjoyed your stay and i don't disagree with you. See you again soon. Regards C. Norky

"Little break away"

4
17/07/2018

My husband and I chose this hotel via Travelzoo. Great deal we thought and thoughly enjoyed our stay for 2 nights. Nothing much around but we found it a lovely relaxing place with fantastic food and extremely good service. All staff very professional. Park n Ride was only 10 mins away n from there 10 mins into York which a is an amazing city, reminded us of a small Barcelona. Getting into York that way was so easy with no parking stress or cost. Highly recommend this hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review and recommendation. Hope to see you again soon. Regards C. Norky

"Carvery"

4
16/07/2018

Stopped in for the Groupon carvery and bird of prey centre deal. Service was excellent and the meat was well cooked, although the Yorkshire puddings were overdone. We finished off with desserts which were lovely, especially the lemon posset. Would recommend.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Really pleased you enjoyed your day. Spread the word. Regards C. Norky

"Met our needs"

3
13/07/2018

We had a two night break here and found it as expected for the price. It was clean and no trouble booking in, when we tried to book a meal for 7 we were told sorry a bus trip had that time so went for 6-30. Food was quite okay fish pie was very nice. The dining room was noisy, not for a romantic meal as one couple we met had hoped for. We had a problem with the shower leaking over the bathroom floor and reported it to two different people but it was still leaking when we checked out, when we reported it again. Thought the birds of prey display and talk that is on the same site as the hotel was very good. Not sure if they have any connections to each other. Don't like places advertising the chance of winning a prize if you give them 5 stars on TripAdvisor, this place does not come up-to that standard in my view.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry about the shower and romantic table. No connection with the BOP, just good neighbors. After 711 five stars on TripAdvisor. i'm going to shout about it. Regards C. Norky

"Delicious afternoon tea"

4
12/07/2018

We went today for afternoon tea having been told by a friend that you could get a half price Groupon voucher. We paid £14.95 for our afternoon tea and this also included free entry to the Bird of Prey Centre which adjoins the hotel. We did the Birds of Prey Centre first and this is well worth a visit. Lots of birds to see with two flying displays in a day. These guys clearly know their birds. We then went for our tea. We recently went to a hotel in York for a Twilight Tea which was the first time we had done anything like this. We was not impressed with that one but Burn Hall have it spot on. Lovely setting, good tea and the food was yummy. Lovely little sandwiches which were really fresh and tasty (my only tip would be that if you are not a butter/spread fan, as I'm not, ask for them without (or as I would have preferred with mayo) or with little as it was a bit heavy on the spread for my liking. My husband loved it though). The brownie, strawberry & cream shortbread and carrot and ginger cake were delicious and moist. However, the shining star was the scone. Freshly baked and still warm with really tasty jam and cream. The scone melted. Oh I could eat it again now. Even at full price, if afternoon tea is your thing, compared to our other experience this is well worth the money. At Groupon price it is an absolute bargain and worth every penny. I recommend anyone to give it a try. I'm sure we will be back.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Every loves a bargain! Visit soon. Regards C. Norky

"Great hotel lovely resteraunt "

5
12/07/2018

Stayed here over a weekend the rooms are clean and have everything you need the hotel reception, gardens, bar and resteraunt are all good. If you get the weather the terrace is a bonus. The resteraunt is good value with good size portions. We got a taxi into your one of the days costs £20.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Overnight stay"

4
09/07/2018

Haven't been to burn hall for a few years booked in last minute and got a good deal b&b I was very surprised at the improvement of there rooms a lot better than before we had a ground floor room. Good service on booking in/ out and the grounds really nice rooms nice and clean will definitely return when we back in York but stay longer

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Don't leave it so long next time!!! Regards C. Norky

"Brilliant Burn Hall"

4
09/07/2018

Was not expecting much for the cost of the 2 night B&B deal we found and booked. Room was clean and tidy only gripe would be air con would have been nice otherwise all fine. Food was excellent and not overpriced. Staff were all very good and jovial apart from the receptionists who were always whinging about "its been a long day", career change need then. Included in the price was entry to the Birds of Prey centre located at the end of the hotel car park, normal cost £9 per person. Superb hotel building and environment. We will return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Can't disagree with you. Visit soon. Regards C. Norky

"Executive room nothing special."

3
04/07/2018

Hotel has a bit of a mis-match of old building and newer 3 storey building. The executive room had stains on the carpet, and a corporate feel. The bed was very comfy and the restaurant and bar areas were very nice. The menu was quite extensive and the food was excellent. We didn't feel that the rooms had any "wow" factor but all the staff were nice and friendly.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Regards C. Norky

"2 day break in York"

4
01/07/2018

I stayed for 2 nights a the very good hotel Burn Hall. Service and the food in the restaurant were very good albeit a limitef menu. The rooms were clean and quiet and room cleaning completed with minimum of fuss. I thought the breakfasts were excellent and hot, which is reare these days. The hoyel is situated just 10 miles from a park and ride which made our trip into York easy and convenient. Overall I have no hesitation in recommending this Hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and look forward to seeing you soon. Regards C. Norky

"Great Value stay"

5
01/07/2018

An Excellent hotel in beautiful grounds in a great location. Food was excellent with large portions. Room was clean with comfy beds along with everything you would expect. Very helpful and friendly staff throughout the hotel.Excellent choice of buffet breakfast. Thanks for a wonderful stay

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. We serve Yorkshire portions. See you soon. Regards C. Norky

"Agree eith other reviews"

5
30/06/2018

As stated by others lovely hotel and grounds which were made better by the on site bird of prey sanctuary. We went courtesy of a Travelzoo 2 night B&B special offer which was great value but didn't use the hotel for an evening meal as it was quite expensive. It was a 10 min drive to the free park and ride car park and with the bus pass only cost £1.10p return to go to York. Wouldn't hesitate to go again if a similar offer came up. Many other guests said they had stayed there more thsn once and I'm not surprised as it was lovely and clean, good spacious rooms, well cooked and presented food and helpful, friendly staff.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Always book direct for the best offers. See you soon. Regards C. Norky

"Average hotel"

3
29/06/2018

Completely out in nowhere so need a car the park and ride is good value.the roads outside are dangerous so don't walk along;Basic room;breakfast nothing like the pics they show!! basically buffet bacon,sausage,scrambled eggs beans,[email protected] mushrooms and 1 black pudding which sat there all the time.Lager expensive at £5.30 a pint and bottles of £5.00 wine sold for £17.00 !!!!!!! Food average and the chef seems hell bent on sauces over everything.I suppose cheap and cheerful sums it up.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review We are 9 miles from the city of York in the middle of North Yorkshire. Park and ride is excellent. No expensive car parking so you save for the drinks on our patio. Breakfast buffet is a breakfast buffet. Mushrooms are from the local farmer and i have passed you comments on. Prices are less the locals and you are wrong about the food. Cheap and cheerful but expensive??? Regards C. Norky

"Mid-week break"

5
21/06/2018

A fabulous hotel in a beautiful rural setting. We were made to feel very welcome from the moment we approached reception, and for the rest of our stay. The staff throughout the hotel were very friendly, courteous and always ready to help. They were very clean & tidy looking which was a reflection on the hotel itself. Our room was very comfortable, very clean,and made our stay even more pleasurable. The dining room was well positioned and set out beautifully. Breakfast was very good & although evening meal was not included, we ate both nights in the restaurant, a good varied menu & well worth the price. All staff are a credit to the company and we will definitely stay here again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Staff really pleased with your comments. Thank you again. See you soon. Regards C. Norky

"Mother's Day Gift"

5
21/06/2018

Beautiful hotel in a lovely setting. Afternoon tea was lovely and the staff member made us feel valued and welcome, with his excellent customer service skills. Booked for evening meal and the same lovely man looked after us. The Bird of Prey Centre was an added bonus to the day. Overall a great way to make memories with my Mum for her Mother's Day gift. Highly recommended hotel with great staff, good food and in a lovely setting.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased your Mum enjoyed her visit. See you soon. Regards C. Norky

"Great Hotel, friendly staff"

5
20/06/2018

Loved the hotel, quiet, friendly, set in nice grounds, including friendly deer, only 25 mins from York and 5 mins from the lovely York Birds of Prey, very clean, tea and coffee in the room and great food, would go again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Your welcome at any time. Regards C. Norky

"Amazing value deal"

5
20/06/2018

Very helpful and friendly staff. Room clean and comfortable with everything you would expect. Good choice of buffet breakfast. Reasonably priced meals in restaurant. The deal included extras which made it very good value for money.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Awful"

2
19/06/2018

room was an executive type , very old and dark gloomy room, 213, carpet was wrinkled and stained, the bed was zipped together and dipped in the middle and i didn't care for the smell of the sheets. The shower ran hot and cold then went totally cold and the whole room was very dated and could have done with a complete refurb. In the evening coming home from a wedding reception at 130am we were greeted with a very stern night person who told us to be quiet and all we were doing was getting out of the taxi and saying thank you to the driver. I was completely sober so not making a noise at all. Breakfast ok, grounds amazing perhaps the person who looks after the grounds should sort the hotel out too..such a pity i was looking forward to my stay, i wont be returning.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Then night porter does the grounds on his day off. Regards C. Norky

"Great hotel"

5
14/06/2018

We had a great time at Burn Hall Hotel. Great cream tea and dinner! Huge portions and a lovely breakfast. Very quiet rooms and lovely big bathroom. The reception staff were great and gave excellent advice about where to go each day Of you are thinking of staying just do it!

"1 night stay"

5
14/06/2018

Lovely hotel and a warm welcome from staff. Visited with two friends. We were upgraded to executive rooms each. Lovely breakfast that set us up for a sightseeing trip round York. Thoroughly recommend this hotel.

"Great little getaway"

5
14/06/2018

We had a great little break away here. The hotel is set in lovely grounds in a nice rural location, yet it is within easy reach of York and a number of other great places to visit for the day. The food is great and the staff are very attentive. Would recommend.

"Eh!"

2
14/06/2018

This is, what appears to be, a 70's built hotel which is around when the last update investment was made to the room in which I stayed. For a hotel charging what I would call rates charged by the big boys, they need to up their game. Room was perfectly serviceable but gloomy, bathroom with in-bath shower, broken blinds and terrible decor was depressing. More like a hospital. Breakfast was......What can I say, ubiquitous. Lastly, a gripe. When did it become practically an insistence that guests pay on check in rather than check out. Practically screams, " you look dodgy, best get our dosh now". Not very welcoming at all. As I said, perfectly serviceable but not one to be saved in the sat nav favourites.

"Relaxing weekend"

5
13/06/2018

We had a very comfortable stay, staff are very polite and helpful . The food is very good whether you eat in the restautant or the bar area. Quiet setting in the countryside and not far to travel to York for a day out.

"Very nice Rooms and Hotel but food a let down"

3
08/06/2018

We stopped here for bank holiday for one night very nice location and grounds, plenty of psrking. Hotel staff very welcoming and rooms very nice and spacious,comfy beds and lovely decorated bathrooms, although rooms very warm and radiators were on. We dined in the restaurant,service was about a 4 out of 5 although food arrived before drinks which to me is odd, but, what was disappointing for me was the food very mediocre and plain and chefs constantly shouting at the top of there voices coming from the kitchen really spoilt the fine dining ambience. Overall stay id say 3.5/5. Probably Would return.

"Great staff and a nice little treat"

4
08/06/2018

We went for afternoon tea today with my parents. We bought a voucher on Wowcher. If was really nice. The only thing I would say negative was that the room didn't have much ambience, it felt a bit like a b&b. Everything else was great. Staff were super helpful and very friendly which is always a great thing. The hotel is very clean and well maintained, thinking of taking them up on one of their weekend deals. We also visited the bird sanctuary which is attached to the hotel, it was very interesting.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Offers all online and book direct. See you soon. Regards C. Norky

"Second visit in twelve months booked on a voucher"

5
30/05/2018

Hotel is great for the money clean room and quiet at night. Food is good and breakfast is a fully English enjoyed it. Park and ride down the road is great and easy to find used our bus pass one pound twenty return each. Melvin the front of house guy is brilliant as as all the staff who make the stay first class.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Melvin says thank you. See you again soon. regards C. Norky

"Weekend break"

5
29/05/2018

Lovely & quiet - ideal for a relaxing break away. Staff are friendly and very attentive. Our room met our needs - basic but had everything we required. Hotel was very clean. Slow cooked pork belly was our choice of evening meal and it was delicious. Will definitely be making a return visit

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Belly pork,best dish on menu. See you again soon. Regards C. Norky

"Two nights stay for anniversery."

5
27/05/2018

I have written reviews before for this hotel but has it is two years since our last visit and thought would do an update after reading some of the recent reviews. We may be bias but we have spent quite a few stays at this hotel over the years all of which have been pretty good. I must admit we have not experienced many Best Western hotels but do find this one a great place to stay. Set in lovely grounds and yes a few miles from York but there are small villages within 7 to 8 miles with lovely pubs and friendly folk. Must agree with Sandra W regarding the room being cold in the evening in spite of it being quite warm over the days we stayed. WE ate in the restaurant on our first night which was very good we had two courses plenty of choice and reasonable prices plus our deal gave us a free bottle of house wine(which came in on the menu at £16) THe room was not large but comfortable and the breakfast which was included was as good as ever. THere were two lots of coach parties in but this did not bother us or the service we received from head man Melvin who has been there a good few years now! We got a special deal of two nights B and B for two people with a free bottle of wine if dining in the restaurant on the first night (ordering starter and main) and afternoon tea of scone and tea or coffee between 12 and 4pm and tickets to the Bird of Prey centre just down from the car park all for the amazing price of £89. IF you check with the hotel you will see deals similar to this can be booked June July and August and also from October November, December , January and February(Excluding Xmas, New Year and Valentines) I would recommend this hotel highly, we have been for birthdays and our last visit was our 47th wedding anniversery last week.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. You know your onions!! See you again soon. Regards C. Norky

"A great weekend ??"

5
27/05/2018

We stayed for two nights with friends. The hotel's in the middle of nowhere but don't let that put you off as it's not far from the city centre and some lovely villages. Check in was straightforward, our room was basic but it had everything we needed. The staff were all hardworking and very helpful if you required anything. The food in my opinion was very good and we ate in the restaurant for both nights. Breakfast was particularly good too. Overall a pleasant stay and we will be back.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Your opinion is correct!! See you soon. Regards C. Norky

"Very disappointing"

2
24/05/2018

The room was very cold no heating thankfully it was a warm evening but got cold late evening.Food was very poor and expensive. Large portions but not good quality. Had a sandwich at lunchtime at £7 terrible value for money. Most people were on a special deal. Don't advise unless you are on one, unfortunately we were not.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for review. Sorry you did not enjoy your stay. As we discussed we only serve Yorkshire portions and i think the sandwich at £3.50 per person was more than value for money. i know that you were upset not to be on our special deals so book direct!!! Regards C.Norky

"Just an over-nighter"

5
22/05/2018

Stayed here for just one night to break our journey. Very good BW standard (although not their best). Dinner was via an allowance, rather than table d'hote, but it went a long way on the menu. If in the area again, we'd consider a longer stay. Careful, though, this hotel is in the middle of nowhere - good for some, not for others.

BurnManager, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Just to remind you all. We are 9 mile North of one of the busiest cities in Europe. See you again soon. Regards C. Norky

"Brilliant bargain break"

5
22/05/2018

I booked two nights at this hotel with some trepidation as it was very cheap but decided to stay another night as it was so good. Despite only 3 stars I have stayed in worse 4* hotels. Recently refurbished, clean, comfortable, very good local staff and facilities for the disabled. The grounds of the hotel are immaculate and it was very quiet. Be prepared for coach parties and choose from the specials menu rather than the à la carte. This is the first review I have written without a criticism!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and visit soon. Don't be scared of coach parties. Seek help! Regards C. Norky

"Lovely Setting, Good Menu and Lovely Staff"

4
21/05/2018

This country house hotel is about 15-20 minutes drive from York city centre and situated in a wooded country garden. There are three separate restaurant areas and a bar. The rooms are clean and freshly decorated and the beds are comfortable. There is an ample parking area. One of the best things about this hotel is the friendly, efficient and entirely competent staff. The menu is varied and always caters for pescatarian and vegetarian palates. Breakfasts are either continental or full English from a self-service buffet. The only item not to my liking was the coffee. This is a good medium pro=iced hotel in a lovey setting.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay and hope to see you soon. Regards C. Norky

"Sister's 50th birthday- Fantastic Place"

5
20/05/2018

Arrived the Friday, had cream tea but upgraded to the afternoon tea. Being a vegetarian the fully catered to this. It was amazing. The staff were truly wonderful ( the girl in reception was a tad miserable). They went out if the way to help. Food was fantastic. Even checked with us if our room was up to standard after it had been cleaned. They sang happy birthday to my sister. So quiet and peaceful. Went to the Birds of prey, amazing. I will definitely be coming back

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Could not cal that singing. Birds of Prey sound better!! Pleased you enjoyed your stay. See you next year. Regards C. Norky

"A peaceful stay"

4
10/05/2018

A return stay at this hotel was good. The excellent booking in very professional. The room was a bit on the small side compared to other stays here and the lack of drawers was a bit disappointing. On the plus side the bathroom was very good and very clean as was the whole hotel. The breakfast was good little lacking in choice but good. The evening meal was a delight the chicken supreme and the sea bass were excellent. With such glorious weather the outside seating was very welcome and so quiet just the thing for a relaxing drink. Staff all very professional and polite keep it up.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed you stay. Visit soon! Regards C. Norky

"A very pleasant hotel"

4
09/05/2018

We stayed for 2 nights, Friday and Saturday 5&6 May. On arrival we were a bit disappointed at part of the hotel and hoped we were not staying in that part, the curtains looked very grey and drab. We checked in and we were in one of the rooms with the grey curtains, but although it was a bit dated it was very large, with a large bed. it was very clean and there were biscuits and bottles of water for us, we were very happy with the room. We had the afternoon cream tea and some baguettes which we paid for, all was very nice. We went to the free birds of prey display and found it very enjoyable and the bloke that owned it was very witty and informative as were his colleagues. I was not too keen on the breakfast, the sausage was awful and the bacon very dry, but I enjoyed the beans and mushroom and they very kindly did some poached eggs for me which were excellent. We went into York and Thirsk which were only and 20 or so minutes drive away. All in all we thoroughly enjoyed our stay and thought it was excellent value for money. I would highly recommended staying in the Burn Hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your visit and look forward to seeing you soon. Regards C. Norky

"Good value"

4
06/05/2018

Stayed here on the Bank holiday weekend in May. Lovely location, easy to find and very quiet. Despite the fact that the hotel is full it is amazingly peaceful. Nice room, clean and great staff. Very good value.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and see you again soon. regards C .Norky

"Comfortable"

3
03/05/2018

Having read some negative reviews I must admit I was pleasantly surprised by this establishment, yes it is rather plain in modern terms the rooms are basic but the entire hotel is clean and well maintained. The staff are friendly and helpful and do a very good job. The rooms as I say are basic but have most of what you would require one slight criticism is the showers are somewhat old fashioned and do require an upgrade. The food is satisfactory and well cooked, the breakfast could do with a greater range of choices but what you get is well cooked. As I have said the hotel is very clean and well maintained and with some upgrades could be excellent as it is in a prime location for the local attractions and York/Yorkshire. As for some reason the ratings bars are not working I would rate as follows, Service 5 stars. Location 5stars and cleanliness 4 stars. Would I return yes.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. See you again soon. Regards C. Norky

"Always a winner !"

5
03/05/2018

It must have been the fifth or more times we have stayed at Burn Hall. We wanted a break in Yorkshire and this was the right location. We know the services are good, the food is excellent and the staff are wonderful. It is comfortable and clean and parking is good too. The location is right for going into York as the Rawcroft Park and Ride is only a few miles away. Nothing to complain about but be assured - we shall be back once again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you soon. regards C. Norky

"Enjoyable relaxing stay"

5
02/05/2018

A return visit, excellent hotel and extremely efficient and friendly staff, a really comfortable restaurant serving delicious food. A great stay. Location is close to park and ride areas and other attractions. If you want a relaxing stay, this is the one.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Spot on! Regards C. Norky

"Great value break!"

4
02/05/2018

We stayed on a great value break with Travelzoo. Very pleasant location, easy to find and set in nice grounds. Staff friendly and helpful. We paid extra £10 per night for an executive room which was well worth it. Clean, spacious with good facilities. Delicious food in restaurant and good value particularly so as a free bottle of wine was included. Drinks in the bar were a bit pricey but in fairness they have to claw back something due to the accommodation being such good value. Would definitely recommend!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay with us. Visit soon. Regards C. Norky

"Nice location and good food."

3
02/05/2018

This hotel is well located for access into York and surrounding areas. The setting of the hotel is very nice and quiet. The hotel itself is clean and tidy and offers a good selection of food at relatively fair prices. The biggest downside for me is the bedrooms are very tired. They need modernising quite a bit. They are clean and tidy, but the beds are small. Many of the rooms have a fixed headboard with side tables attached. these are so close to the bed you could hurt your head and arms on them, as I did. To get a good nights sleep, I simply pulled the bed forward away from the headboard/side tables. This would not have been too much of an issue if just one person was in the double bed, but my wife and I found it a little cramped, especially with these fixed side tables. If the hotel can afford to upgrade all the bedrooms, change the doors to the rooms and decorate/ modernise the rooms and hallways to the rooms, this place would be fantastic. A higher cost to stay would also easily be justified.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. See you again soon. Regards C. Norky

"Nice Hotel friendly staff."

4
27/04/2018

Cons. Lets get the bad stuff out of the way first, so I can give praise where due. The material covered chairs in the bar area are a disgrace, threadbare and very dirty, especially on the arms. Avoid these seats! I was served a bottle of stella that was out of date and the bar drinks are very expensive. Pros. Now for the good stuff. What a super hotel! Beautiful quiet location with only bird song for company! My wife and I stayed for four nights and the staff were fantastic cheerful and couldn't do enough to make our stay as comfortable as possible. Our room was a good size and very clean. The bathroom was clean with a bath/shower and supplied towels and plenty of hot water, Toiletries are supplied and more items are available upon request. Tea and coffee making facilities were available along with biscuits which were replenished daily. Breakfast was a relaxed affair, (help yourself) consisting of bacon, sausage, baked beans, fried mushrooms, scrambled eggs and black pudding. Many cereals were available along with fruit, fruit salad yoghurt, toasted breads, jams and fruit juices. I may have left something out but believe me, if you leave the table hungry it is your fault! Tea and coffee is delivered to your table. There is a menu for dinner which is varied and tries to cater for all, consisting of three courses, and the food is excellent. The staff are very efficient and friendly and I learnt that nothing is too much trouble- if you want something, just ask! The hotel was being refurbished during our stay, so I hope the chairs are replaced in the bar area. All in all a very nice experience, and we look forward to visiting again in the summer. Thanks guys and galls, keep up the good work.

"This place is a hidden gem"

5
23/04/2018

Just arrived back here at burn hall just as I remember this place walk into reception greeted with a friendly smile. Check in quick and efficient Rooms clean comfortable and this place justs gets better with every visit staff so welcoming forget staying in the centre of york. Stay here much nicer

"SPECIAL RATE WEEK END"

4
23/04/2018

Through Travelzoo, we booked a week end away to Burn Hall. The Week end rate included a Cream Tea, a Bottle of Wine on the first night, if we ordered 2 courses at dinner and a glass of Fizz each, if we ordered dinner on the second night. Burn Hall is conveniently located off the A19 north of York, it is also very close to the York 'Park and Ride' service. The Cream Tea was nice and the meals we had were very good value for money, well presented and excellently served. Although our room could only be considered 3 star, it was very clean with a nice bathroom and large comforting towels. We have no hesitations in recommending the Burn Hall for any length of stay. R&J (young) Pensioners

"A welcome two night break away! No frills though!"

3
23/04/2018

The hotel was about right in terms of value for money and quality of accommodation and food. Bed hard. Travel lodge and Premier Inn are in a similar league but their competition is driving standards ever upwards. The staff worked very hard but we felt there was a feeling of functionality rather than genuine warmth. Rooms clean and tidy, decor good but with a corporate feel. A quiet location away from the business of nearby York.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Regards C. Norky

"Weekend Break to visit York"

4
22/04/2018

Pleasantly surprised given some of the negative reviews but our stay was really good. The hotel is rated 3 star and I have stayed in many worse 4 star establishments. Location is about 10 miles north of York and it seems to be in the middle of nowhere. Room was a double, bed was a 5ft king size and there was plenty of room to move around. Menu was good and the food was excellent, I can highly recommend the black pudding & peppercorn starter. Staff are professional, attentive, friendly and nothing is too much trouble. Minor complaint however (and this is personal taste), Mattress was softer than I am used to and the pillows were a bit harder, but I still slept through a thunderstorm with the window open!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review Pleased you enjoyed your stay. See you soon. Regards C. Norky

"Not Impressed"

2
18/04/2018

Just had a 2 day stay at Burnhall Hotel, Visiting family that was on holiday in Easingworld On arriving into the grounds of the hotel, it does looks like their website showing a Victorian Manor Country House Hotel and Grounds. But in fact most of the rooms are in a Three storey extension at the back of the hotel they look like a block of run down seventies style flats with terrible net curtains. Their website does not show these rooms I suspect because It will put some people off staying, it definitely would of put us off. We paid extra for a executive room, thinking that it would be a Better Room, in what we thought was a Victorian Country Manor how wrong was I. It was a very basic room in a terrible Extension, The bed was 2 single beds pushed together with a miss match of bedding, white king-sized quilt cover with a double duvet, and a creamy valance I rely don't know what size the Valance was supposed to be but looked terrible. The carpet was market and dirty in places. The bathroom was small and the tiles rely needed a good clean, The shower over the bath had a very small shower head and was weak, getting out of the shower was dangers, there is No grip rails, and No bath mat so the bath is slippy, (Please be careful getting out of shower,) also recommend that you take your own toiletries as the bottles you to get are very small for 2 people, We had no bathrobes or slipper as advertised. The luggage rack is in wardrobe because there is no where else to put it, but this makes it difficult to hang longer cloths on the rail. Our view from the window was lovely, a horrible broken wood fence, yes I know most of these rooms do not have views but at least make it look better by just painting and repairing the fence. Advertising the rooms as a Executive Rooms, and the Hotel as a Victorian Manor Country House Hotel and Grounds. Is misleading it might of been this at one stage but is not now only the front of it is the old Manor House Executive rooms implies better, but our room was No where near better, If it was I would hate to stay in the standard rooms. I did go down to reception as soon as we arrived because I thought maybe we had been given the wrong room but sadly it was not the case, so we had no option but to stay, did also comment on the missing bathrobe but they were no help at all just commented that they should be in your room. The breakfast was ok, Restaurant staff are smartly presented but no warm welcome, it's more like a self service canteen than a hotel environment restaurant. Cooked breakfast was just barely warm, consisted of bacon, sausages that had a strange taste and texture, mushroom, scramble eggs and beans and dried up black pudding, a few cereal, some mixed fruit, and yoghurt, we did have some fresh fruit the second day, but no continental, No one mentioned that we could've had poached eggs or Fried eggs cooked to order only found out because the next table requested them, it was just a basic breakfast Really not that good value for money. Even when it is a buffet breakfast which I knew when I booked I am not impressed by having to stand at them terrible toasting machines to make my own toast, I can do that at home, when I am away and paying for it I expect it brought to the table, they bring you tea and coffee so would it be that much bother to bring you toast. The Bar area is small and there is not enough seats and the seats and tables are a disgrace, the chairs are extremely dirty and sticky, one of the chairs had Dangerous nails sticking out of the side, the table are marked and scratched. There is some settees in the reception but no relaxing area. We had no bother getting a car parking space. The park and ride is not near the hotel you will still have to drive there about 10 to 15 minutes depending on traffic, Wifi is ok and the TV has quite a few TV channels Plus a movie Channel, There are better hotels just out side York for the same price, with free parking and then you just get the bus in to York if you don't want to pay for parking, so the park and ride is not an incentive to stay at this hotel. The hotel rely needs some money spent on it Especially in the Bar sitting Area to bring it up to the Standard of some other Best Western hotels. I know the manager will probably not agree with this review but the attached photos say a lot, may be he could take notice of some of comments some people make and act on them the hotel does have potential to be better, They do have a few suites that are up stairs above the conservative in the manor part of the hotels and over looking the gardens so may be theses rooms will be better. But I will let you make your own mind up if this low budget hotel is for you. If you get a rely cheap deal then maybe it will be okay, its a case of you get what you pay for, But when you pay full price the hotel is definitely not good value, We will definitely not be Returning

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
You are correct. I do not agree with your review. Regards C. Norky

"Overnight Stay"

5
18/04/2018

Booked in for an overnight stay. Room and bed were very clean. Bathroom was likewise. Could not fault it. Breakfast was self service and very good. Staff were great and helpful. Set in nice and cared grounds. Plenty of free car parking.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Hope to see you again soon. Regards C. Norky

"Excellent Stay"

5
18/04/2018

Booked a break through Travelzoo, and it was worth every penny. Room quite small,but was to be expected at £89 for two nights B&B. Breakfast and dinner were wonderful. Huge portions, reasonable prices, brilliant service. Special mention must be made of Nicola, our waitress who was constantly smiling, and Justin for his attention. We enjoyed trips to York and Scarborough, from the hotel, as it is in such a good location for the North Yorkshire spots. Ignore the negative comments that others have posted, I really don't know what people expect for the money.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Staff are not smiling, Its their feet hurting!! See you soon. Regards C. Norky

"Friendly and very helpful when needed"

5
15/04/2018

Had 2 nights at hotel and, from booking through to leaving , everyone was very helpful. We were particularly grateful when we had a medical emergency on the final morning when the staff on the desk were so helpful. Wouldn't hesitste to recommend.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you again soon. Regards C. Norky

"Overall good value"

4
14/04/2018

Took advantage of a Living Social afternoon tea with entry to Birds of Prey experience and although the afternoon wasn't the best I've ever had the service was very pleasant the surroundings are lovely and the Bird of Prey experience was absolutely excellent. I would certainly visit again for the same type of offer

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your day. Watch out for more offers online. Regards C. Norky

"receptionist lied that there is no available room for early may bank holiday when using voucher"

1
12/04/2018

I rang up early this evening and the receptionist lied that there is no available room for early may bank holiday when I mentioned I will use travel zoo voucher. However, when you check the early may bank holiday time via booking.com or hotels.com. There are still rooms available but at higher price. shame of you.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
As explained we have availability but we are not accepting vouchers over the bank holiday. Please don't review my hotel without visiting us. Regards C. Norky

"Afternoon tea for 4 (plus a little one)"

5
12/04/2018

We went with a Groupon voucher which included afternoon tea for 4 and access to the Bird of Prey Centre next door which was fantastic value saving is over £60. The afternoon tea was plentiful and very tasty and we were left to our own company in the lounge which was lovely too. The location is lovely and rural with a quaint toll bridge nearby. I sent my parents here for overnight stay on my mums 60th and am told the evening food is fantastic also. Some great offers on here if you look.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Your review is spot on!! Regards C. Norky

"Lovely staff, lovely setting! "

4
12/04/2018

We stayed here for 4 nights. The hotel is set in the Yorkshire countryside and this adds to the experience. We were very happy with the service we received. All the staff were friendly and helpful. Thanks to Nicola for looking after us at breakfast and thanks to John for the laughs! My only comment for improvement is the pillows and duvet. They had seen better days and didn't have much in them. The breakfasts were tasty and loved the sausages! It got very busy in the car park in the evening, especially when there was an external event on. The staff here work really hard; thanks for looking after us.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Visit soon. Regards C. Norky

"Trip organised by D J Thomas of Neath to this lovely hotel"

4
09/04/2018

My friends & I booked a 5 day/4 nights trip to this hotel. We had dinner, bed & breakfast & trips around York & the Dales included in the price. The rooms were rather basic but the beds & pillows were very comfortable. Everywhere was immaculately clean. Although the choice of dishes at breakfast & dinner were rather limited, everything was beautifully cooked & very tasty. The portion sizes were excellent & well presented & the staff were so kind & helpful (apart from the head waiter who did make a few unprofessional comments when we were a few minutes late for dinner one night!). The only downsides were that there wasn't enough seating in the lounge/bar area so we ended up just having a drink in our rooms. I think they need to reconfigure that area a little & make it more inviting. I'm sure that would boost the takings at the bar, especially if they had some nice background music too. Also it would have been nice to have a comfy chair in the bedroom but space is rather limited. Overall the hotel was great, set in lovely grounds. Shame it's so far away from any local pub & nice walks.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review Pleased the hotel was great overall. See you next year. Regards C. Norky

"Lovely hotel"

4
08/04/2018

Stayed here for one night after going to york.Hotel is very nice and grounds are lovely. Reception staff were friendly and helpful. Evening staff while serving were all working very hard with had good banter with chap with beard about pudding for otherhalf in a professional way. Food was lovely and well presented and good portion size. Breakfast was nice lots to choose from. Barman was friendly but he was on his own serving he didn't seem stressed but when mentioned it's very busy he did joke that he's on batteries but managed well but I think another member of staff could of help to ease it abit. Would definitely recommend this hotel just one thing when other people's doors shut you could here and it made a really load bang.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Staff are friendly but barman requires bigger batteries!! Visit soon. Regards C. Norky

"Lovely hotel"

5
06/04/2018

This was a lovely hotel, not based in York city centre but conveniently placed for trips into York, it's best if you drive. There is plenty of free parking available. We had an executive room and there were slippers and dressing gowns provided, which was a lovely touch! The room was of a good size and was very clean, the bed was large and very comfy. The bathroom was spotless and provided toiletries. The room also had a modern large TV and a lovely hospitality tray. We ate in the restaurant on the first night which has lovely decor and a nice atmosphere. The service was very efficient, and the food was very tasty with good sized yorkshire portions! They also had bread and iced water on the table which is a very nice touch :) The staff were all very friendly and approachable throughout the stay. Receptionist always said hello with a smile when I was walking past when she wasn't attending to other guests which was very thoughtful and made me feel very welcome. Overall it's a steal for the price, offerings, service and its access to York, I would highly recommend!

"EASTER 2018"

4
03/04/2018

3 night stay over Easter 2018, we had an executive room which was very spacious and good value for money. Parking is limited although there is an overflow car park which is a short walk from the hotel. Our deal included breakfast and evening meals and the quality and variety was very good with no complaints. Bar area looks like it has recently been updated and a pleasant area for a drink, prices are reasonable considering you in a hotel. Staff work hard and are all friendly, barman could maybe benefit from a few customer service lessons, or could simply be the famous Yorkshire charm accompanied by equally famous bluntness! Only an observation not a complaint. Hotel is a 10 minute drive to Rawcliffe Park & Ride and costs £ 3.10 return for an adult, buses are very frequent and stop in the centre of York. Definitely worth staying here if you are planning a visits to York and surrounding area.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and i will have a word with the lad from Lancashire!! See you soon. Regards C. Norky

"Good service but need changes."

4
03/04/2018

We stayed here for Easter (3 nights) and the first room had a disappointing bed. Looked like it had collapsed where people lie, and the duvet was old and thread bear to say the least. We pointed this out to the reception and to their credit they changed the room and upgraded us which was a welcome move. They did this without any hassle which was great. Breakfasts were super - and well run by the staff. A message to the Manager - Please Please change the duvets and their covers. They are old, flat and stained. The covers are worn with many having holes and rips. My eyes were itchy when in the room and today after getting home yesterday, my Husbands eye has swollen up. I really think this is just down to the bedding. Otherwise, the rooms are good and clean and the staff are great. You are nearly a 4 star for me, but need to invest in the bedding. Otherwise, thanks for a great stay.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and look forward to you returning soon. All bedding and laundry are delivered daily. Regards C. Norky

"Nice Basic Hotel"

4
02/04/2018

Spent a couple of nights here over Easter. Check in process was quick and easy and reception staff friendly. Room was basic, a little on the small side but clean and comfy. Tea/coffee making facilities were included. A couple of niggles - shower over tha bath was just a basic mixer and so difficult to set and maintain a desired temperature. The other niggle was more personal; being hard of hearing we ed subtitles to enjoy TV, but we were unable to turn on subtitles on the TV in the room due to the remote being generic and not matched to the TV. Didn't ruin our stay but was annoying. Buffet breakfast was pretty standard with cereal, toast, fresh fruit, pastries and hot buffet. I did find the sausage very dry (made be because they were very lean). We had one evening meal in the hotel, and it was very nice, with huge portions. Service was very good as well. The hotel bar is well stocked and a nice place to site and have a drink. There was a function on the Saturday night so the bar tended to be very busy. Another slight issue was lack of parking space when we returned to the hotel on Sunday evening - not sure how full the hotel was, so not sure if this is a common issue. Overall a pleasent stay and a nice change from a Premier Inn.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and hope you visit again. Regards C. Norky

"Easter Sunday Lunch here was a Mistake"

3
02/04/2018

My wife & I dined here with two friends on Easter Sunday 2018. First impressions were poor: a large soulless hotel reception area and no sign of a human being. There was no signage except for a corridor leading to bedrooms. Where was the restaurant? Where was the bar? We found them by trial and error. The restaurant resembled a combination of well-appointed staff canteen and motorway service area self-service cafeteria. The bar was further away down a corridor. There were no menus, and no choice of Starters. No one asked us if we wanted a drink and there was no water on the tables. We queued for our self-service lunch. The only GOOD thing was a stack of HOT plates; the bad thing was they were too hot to handle, and no napkins provided. The roast beef was good, and accompanying vegetables were satisfactory. I had to walk to the bar for drinks and bring tham back to the table. Napkins were provided at the other end of the food bar after we'd already burned our fingers on the plates. After the main course we had to go the food bar to see a dessert menu, and two of us chose "Salted Caramel Cheesecake with Raspberry Ripple Ice Cream". After a long wait, these were delivered and they turned out not to be Salted Caramel, but plain; the ice cream was neither raspberry ripple nor indeed ice cream! It was cream, which we don't like and wouldn't have ordered if it was mentioned on the menu. The final insult to injury was a generous portion of strips of cellophane discovered between the biscuit base and the topping. We returned the half-eaten desserts and demanded they be removed from the bill (which to their credit, they were). The only other good thing was that we didn't pay a great deal of money for our food (but then I suppose you get what you pay for). All in all, this place is a bit weird, both in ambience and the way in which they do things. I don't recommend it.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy our Sunday Carvery. The other 160 guests did. Regards C. Norky

"very nice"

4
26/03/2018

The check in and check out were fairly simple since we've booked in ahead. There were lifts hence carrying our big bags was not a big issue. The room was smaller than expected but the en-suit bathroom was very spacious. There was a bath and the entire bathroom was very clean. Tea and coffee was also available with a kettle. There was also a hair dryer. We had dinner at the restaurant because there was an extra charge for room service. The food was of a very high standard and the service was very good too. There was a wedding at the time of our stay but we were not disturbed by this in any way. The walls are however quiet thin and you can hear everything happening in the hallways.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and hope to see you again soon. Regards C. Norky

"Good price but needs work on customer service."

3
25/03/2018

We stop here for a one night stop so we could go to Thirsk after dropping our son off in York. The price was great, the accommodation just what you need for a stop over. The only issues we had was that on the night we stopped it was a wedding and there where kids running around the hotel corridors until late in to the early morning (not really the hotels fault) but the breakfast was a little of a let down as no one from the staff said good morning or how was your night. The food although well cooked didn't give you a great choice. We were never told that you could ask for you eggs to be cooked to order. Like most people you just tend to take that what's there is it. Could do with them saying something or have a sign. There was very little other choice apart from fruit or cereal, no continental breakfast. Maybe this is a way of controlling their costs etc. like you see on these hotel programs on TV. When we came to actually leave and check out, the receptionist again never even asked if our stay was ok or was there any issues. This left us feeling as if we were just another number or paycheque. Again maybe this could have been down to the wedding the night before or the fact the clocks went forward that night. Either way it would have been nice to be asked like you do in other hotels.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"Wedding Reception "

4
24/03/2018

Stayed for 2 nights and had breakfast plus a wedding reception meal. All the food was great and the room was standard but very nice. The tv in the room did not get all the same channels the hotel said they had and also suffered from a poor signal on certain channels. I also lacked a decent phone signal but the Free WiFi more than made up for it. As a suggestion as well it could be a good idea to put some form of recycling bins/boxes in the rooms.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"Great Value For Money"

4
24/03/2018

Stayed two nights using a voucher fro living social. We has an executive room which was large with a king size bed. The room was furnished as standard for this type of hotel and was more than satisfactory for our needs. The breakfast is buffet style with the option of some cook to order items.The evening menu is very good and reasonably priced Yorkshire fare. The fish and chips are first class and my wife enjoyed the steak. The hotel offers good value for the price paid and I would happily stay here again. There are plenty of places of interest within a short drive and of course York is nearby.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Regards C. Norky

"overall experience good"

4
24/03/2018

room clean but very warm, bed a little hard, thought it might be noisy but was surprisingly quiet. Staff in bar very friendly. Receptionist not very welcoming or asked if our stay was ok when we left, she appeared quite bored.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and hope to see you son. Regards C. Norky

"Another good stay "

5
22/03/2018

Here again this is becoming a regular stay Good friendly staff very clean and bright hotel Food very good and reasonable priced this is a good base for touring about York,Thirsk & Beningbourgh & Easingwold .

"Afternoon Tea"

2
22/03/2018

Used Groupon voucher £15 Afternoon tea for 2 people and pleased I didn't pay £15 each as per their special March menu. Scones and cakes were lovely but the sandwiches were disappointing, cream cheese and roasted vegetable, egg mayonnaise, and cheese savoury, not everyone is a fan of mayonnaise and when I checked afternoon tea menu on their website there were 3 types of sandwich beef, ham and cheese savoury, was disappointed there was no meat. The sandwiches weren't anything special, and very bland. Staff were ok, but not very welcoming and service was slow, I wouldn't visit again.

"First wedding anniversary "

1
19/03/2018

We got married at Burn Hall on 5th February 2017 and thought it would be nice to return to the hotel to celebrate our one year anniversary. We booked the Yorkshire break via email and on the phone and we were aware that a meal was included in our stay. We booked a reservation for Saturday via email on 1st February and when checking in at the hotel we were asked if we wanted to make a reservation - we advised we had booked for the Saturday. At no point when checking in were we made aware that the allowance for the meal was only applicable for the Friday night. When having afternoon tea we noticed the sign on the table which suggested the meal was for the first night so we checked at reception and were advised we couldn't use the allowance on the Saturday evening. We obviously wouldn't have booked for Saturday had we realised it had to be on the first evening and should have been made aware of this when we checked in. I requested to speak to the duty manager at which the receptionist advised he was unavailable so I said when he is available I would like to speak with him. The receptionist called our room and advised she had spoken with the duty manager and there was no way the allowance could be used on the Saturday. At this point it was impossible to continue our stay due to not having the funds to pay for a meal as we were expecting not to have to pay the full amount. Upon going to reception we were given the option of speaking to the duty manager so we took a seat as advised. The receptionist returned and asked again, after speaking with the duty manager, if we wanted to speak to the duty manager or just email in the morning. The duty manager clearly did not want to discuss the issue with us which I found extremely rude and unprofessional. There was no attempt to try and resolve our issue or offer some form of alternative, the hotel were happy for us to leave.

"Good in parts"

4
18/03/2018

Just spent a cold, snowy weekend in York and stayed here for the duration. We had a nice warm welcome when we arrived. The rooms are a good size and the bathroom was huge. They seemed to have switched the heating off though, considering that the temperature was close to freezing outside, didn't seem like the best idea. We had dinner at the hotel on the first night, which was good and very swiftly served. The restaurant staff were very pleasant. The bed in the room, was not the most comfortable, obviously needs a change of mattress as it was lumpy and creaky. Breakfast the next morning, was ok, usual problem with the bacon as it was barely cooked, needed to be crispier, but more places get this wrong than get it right. Very limited choice for this kind of establishment. Overall, a good weekend, but could have been better.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. We will keep trying!! Regards C. Norky

"Birthday treat for wife."

5
08/03/2018

Lovely stay, apart from small problem with like warm breakfast plates and luke warm food in serving area we were well pleased and would recommend to others. Value for money great. Can't wait to visit in summer.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Hope your good lady enjoyed her birthday. See you in the summer. Regards C. Norky

"Couples afternoon tea"

3
05/03/2018

We attended her on a woucher for afternoon tea, and at the price we passed it was good value. Burn Hall is out of the way of York but easy to access in a car. There is little direction inside and we found ourselves wandering around a little lost. Staff were helpful but few. The food selection was limited by food was good. If you get an offer go.

"short break"

5
03/03/2018

really nice hotel, food very good, rooms very pleasant, staff excellent. We travelled into York using Park and Ride just down A19, York birds of prey just down the lane.Grounds looked stunning with the snow

"Disappointing Response from Burn Hall Duty Manager"

1
02/03/2018

We travel up to York on a frequent basis & stop at Best Western hotels. We decided to book the Burn Hall Hotel for a change . We booked over a month ago on a non refundable room/breakfast offer. Due to the red and amber weather warnings as well as many road closures including the M62 we heeded the travel advice not to travel. We were surprised when contacting the Hotel and speaking with the Duty Manager her lack of interest and empathy and repeatedly quoted "our hotel policy" with no flexibility that the whole country was grid locked. We weren't requesting money back, but under these horrendous circumstances an offer of a credit or an alternative night would have been so much appreciated. Nikki herself told me she had been at the hotel for 3 nights because of the weather. Best Western head office have said it is down to the individual hotel and not company policy. We normally stay at the Pavilion in Fulford who have accommodated us on so many occasions.

"Short break"

1
28/02/2018

The hotel so unwelcoming, there was afternoon tea in our break offer but until I went to enquirer about it we were too late . The room was pokey , the whole experience was dreadful. The barman was hopeless when he eventually managed to stop talking and serve , never never again the worst Best Western I've ever been to

"We loved it"

5
26/02/2018

Me and my husband stayed here for 2 nights with the £99 deal which included dinner on the first night and breakfast both mornings. This is amazing value for money, we loved everything about our stay. All staff were very polite, efficient and courteous. The food was good and the bar prices were about what you would expect in a hotel bar, the draught Bud Light was delightful! We spent Saturday in York City doing a little bit of shopping and plenty of pub visiting and people watching. We opted to take a taxi which was a great service there and back and costing £50 round trip including tips this was still all in cheaper than staying in York for 2 nights with dinner, breakfast and birds of prey as a bonus. Will definitely return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Yet another guest who knows what they are talking about. Pleased you will be visiting again. Regards C. Norky

"Relaxing break"

5
26/02/2018

Hotel about 20 minutes from York. Stayed for a 2 night weekend, the room was spacious and comfortable. Food excellent in both quality and quantity. The staff were very friendly and helpful especially in the restaurant. Will be returning soon.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you again soon. Regards C. Norky

"Totally bland"

3
26/02/2018

Stayed here last week,a faceless,characterless hotel.Ok,it does what it says on the ticket,bed and breakfast,but that is all.No flowers,fires,newspapers,magazines etc.Fried eggs/poached eggs/porridge have to be specially ordered for breakfast with up to a 15 minute delay.No tomatoes.Bar service pathetic.Certainly will not revisit

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. We will leave it at that.

"Great short break"

5
22/02/2018

The Yorkshire 2-night break was great value. Although we live 120 miles away we have family in York and this hotel is a great base to meet up with them. The menu is adequate though doesn't seem to change much, but the food is very good and the portions enormous. Rooms are clean and tidy, towels great and changed daily. Hot water to shower comes if you wait long enough - a common feature of many hotels in our experience. We shall be back.

"Very disappointing Afternoon tea"

2
19/02/2018

Received afternoon tea vouchers as a gift but left very disappointed - felt the hotel did not really understand the afternoon tea concept at all. We were hoping for a beautifully laid table with dainty crockery and tiered cake stands in a lovely room where tea dance type music was gently playing in the background- all very elegant and civilised.............. The Burn Hall Hotel put us in a cold bare room with a wide screen TV showing sport. They gave us a table.far too big for our party and there was absolutely no atmosphere in the room at all - it was very chilly in there. Only three different choices of sandwiches and three small pieces of cake each - no sign of tiny delicate trifles or cheesecakes in miniature glasses - nothing of the sort. The food was served on wooden boards - not a china plate in sight We have previously been to Mount Pleasant Hotel in Doncaster which is also part of the Best Western hotel group - we foolishly thought that the exceptional standard of afternoon tea there would be mirrored at Burn Hotel but sadly not. Would not recommend this place - really disappointed. They either need to not bother offering afternoon tea or get their act together and do it right

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Dear HairyMcClary Thank you for taking the time to review us. Sorry you did not enjoy your visit. As we have a very healthy and successful Afternoon Tea following, your advice is not welcome. Regards C. Norky

"Weekend break"

5
18/02/2018

Visited hotel with hubby for short weekend away .Hotel in beautiful well kept grounds set out with easy access to car park , Reception greeted with friendly staff and a warm smile Room was nicely decorated warm and cosy large TV ,hospitality tray ,fluffy towels large bathroom with bath shower and toiletries. Visited bar for lunch , this was tastefully decorated and with all modern facilities had a light lunch reasonably priced. all areas were cosy and comfy with seating and tables etc . Restaurant -we booked table for evening meal And we were greeted again with a smile . Food menu was good and also wine menu Table water available which was nice as you dnt often see this in hotels . Meal was nice had 3 course all reasonably priced , well Cooke dand presented . We had s lovely stay at this hotel and found it great value for money clean and friendly staff Not to far from York ideal location for visits Would recommend and we would certainly stay again .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your visit. See you soon. Regards C. Norky

"Perfect stay"

5
18/02/2018

Stayed here for 1 night but it should of been a 2 night break, other commitments stopped us coming. Not sure we would of made 2 nights of eating here, the portions are ‘huge'... i had tomato & red pepper soup Lamb, crushed new potatoes, green beans My husband had black pudding & poached egg followed my a huge mixed grill. Wow food was outstanding, just sad i didnt get to try a dessert :) Our room was spotless, very quiet during the night (there was a wedding going on) Breakfast time was busy, but we was seated quickly & again the food was yum. Really enjoyed our stay and would highly recommend a stay here. Many thanks to all the staff that made our stay enjoyable.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Hope to see you again soon. Regards C. Norky

"Great value."

5
15/02/2018

I have nothing but praise for this hotel. The staff are friendly and efficient. The rooms are clean and towels changed each day. The food is excellent, if it's on the menu I can thoroughly recommend the sea bass fillets on crushed potatoes with samphire. The fish and chip portions are huge but I'm told they were scrumptious. The alcoholic drinks are reasonably priced for an establishment that if you're staying is off the beaten track and you would need to travel to the nearest pubs. Check out the deals! We will be back. Thank you for a very enjoyable stay.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. See you again soon. Regards C. Norky

"Weekend stay at Burn Hall"

5
11/02/2018

We had a lovely weekend stay at Burn Hall hotel which is situated in quiet countryside within easy driving distance of York. The hotel is well presented and spacious and the rooms are very clean and comfortable with everything you need for your stay. Staff are friendly and welcoming. We look forward to returning and would highly recommend this hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Okay, but not great"

3
09/02/2018

Stayed here on a Saturday night at the end of January. It was okay overall, but I did not leave with a wow factor. The first room we were allocated was on the ground floor. We weren't impressed by the room and asked to move as the radiator didn't work on what was a cold night (and the knob just turned round and round - and probably hadn't worked for a while). Luckily the receptionist was very helpful and allocated another room, letting me check it out first. A decent night's sleep in a decent bed. The breakfast was average, but not great. I wouldn't really recommend this hotel to others.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review. Sorry you did not enjoy your stay. Regards C. Norky

"Yorkshire Deal +1 night."

5
09/02/2018

Visited again 31st Jan for 3 nights.Slight hiccup on arrival .Was put in a standard room when an Exec.room paid for.Soon rectified by Cerian.Reception staff friendly and helpful. The room was large and warm .Yes they are not exactly luxury but boy for the price excellent.Meal on first night has a £15 pp towards your meal which was also very good and plentiful.My sort of food.We ate again on the last night and both had fish and chips.Again whales were served.No complaints. It's about 7 miles to park and ride and for bus pass holders £1 each. Monks cross also easily reached. Would we return ?Of course we would.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and ate well. Look forward to seeing you again soon. Regards C. Norky

"Value plus"

5
07/02/2018

Stopped at the burn hall hotel on a weekend deal it was superb ,the staff were superb ,the food was good ,the only downside was the drinks were extortionate ,but overall a great weekend would go again no problem

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you again soon. Regards C. Norky

"Burn Hall Hotel"

4
07/02/2018

Best Western Burn Hall Hotel - Near York My husband found a great deal at the Burn Hall hotel situated just outside York via Travel Zoo for an amazing £89.00 for the two of us for two night stay with cream tea on arrival, standard double room which was sung but for that price you can't complain, in fact the bathroom was nearly as big as the bedroom. In the room there was tea and coffee, hair dryer, small soap and two little bottles which I assume were hair/shower gel, alarm clock, TV, phone and free Wi-Fi. (Ironing board etc. available at reception on request). Breakfast was served during the week from 7am to 9.30 and at weekends 8.00 to 10.00, all self-service from fresh fruit, cereals, toast and marmalade to a full cooked breakfast of sausage, bacon, scrambled eggs, baked beans, mushrooms and black pudding. There was no alternative for vegetarians on the cooked breakfast so I made myself some toast and put some beans on top to make myself beans on toast. The first evening we ate in the hotel, “Richardson's Restaurant” opening hours were 18.00 to 21.00 and they recommended that you book a table as the restaurant gets very busy at times. The wine was about £19.00 for a bottle of red, and there was a good selection on the menu but again only two options for a vegetarian against five form the grill selection and eight on the mains selection. My husband had a choice of at least 13 different varieties and the starters were the same for him but very limited for myself. I enjoyed everything I had but would have appreciated a wider selection on the menu for vegetarians like myself, so the following evening we ate in York city centre. It's very good value for money and the hotel are still doing a number of different offers available direct with the hotel itself. (I was planning in my head my next break with them while eating my cream scone when we arrived as there were leaflets on the tables where we were sat). All staff were friendly, polite and used eye contact when speaking to you. Very nice break, a little out of the way but we just drove into York and parked for the day for £12.50 (machine did not take notes so you needs lots of pound coins or pay via your mobile phone) You can do the park and ride but when we visited it closed at 18.00 and we wanted to eat in York at the end of the day at the Indian restaurant, (Voted Number 1 in York) we found lots of good pubs during the day and had a brilliant weekend at a very reasonable price.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. You didn't miss a trick! See you soon. Regards C. Norky

"Just ok "

3
06/02/2018

Stayed here for a couple of nights this week. Not sure we would return to be honest, the hotel rooms aren't the greatest, could really do with updating, the staff aren't friendly and the manager didn't even say hello or goodbye even though sat on the reception desk on a couple of occasions when we entered and left the hotel. We had cream tea booked and was told we where not on the list so couldn't have it till the day later so we ordered a couple of snacks to be told 30 mins later oh you are on the list you can have it now. Plus there was no one in there at the time either. The stay was ok, and if in the area we would stay but if your looking to go to York to eat, drink etc then you might as well stay in York as it's a better option.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Don't understand the staff or manager comment. You got that one wrong! Have you seen the price to stay in York? That's why people stay at Burn Hall and park & ride. Regards C. Norky

"The Best Western Hotel Burn Hall"

5
01/02/2018

What can be said about this fantastic hotel. It is outstanding. I believe the rating is 3 star should be 4. The staff from three manager down are truly great. Nothing is too much trouble. The restaurant, bar, reception see kept so clean. The housekeepers work tirelessly doing a great job. The room we had was superb and do quiet. Apart from the kid strange sound from the plumbing. We stayed at this particular hotel as we wee hoi B&B to spend time exploring York. The Viking centres too of the list. We were not disappoint. We enjoyed pout stay that much, we have booked to go back in February. We are really looking n forward to it. Will take photos on our next visit. The ones I had taken were not worthy of posting. BLOODY GREAT HOTEL WOULD DEFFINATLEY RECOMMEND.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed yourself and see you both in February. Regards C. Norky

"Ok for the price paid"

3
30/01/2018

We stayed here for two nights on a Travelzoo deal. The hotel itself was in a lovely location, set in nice grounds. Most of the staff were very welcoming and friendly. We had a small double room, 335, which I think was the last room in the hotel, by number. As soon as we walked in the room , it was cold. Because it was the afternoon, we assumed it was because the heating must be off. Later on though, radiators all on outside in the corridor, realised our radiator wasn't working properly and it was still really cold in the room. Went down to reception and told them and they arranged for a blow heater to be brought up. Not ideal, as you were always returning to a cold room, but better than nothing. The rooms were basic, but had everything you needed. Beds and pillows were past their sell by date but for two nights, again we managed. Breakfast was fine, food was hot and kept well stocked.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Radiator bled and now in working order. Please try us again soon. Regards C. Norky

"disappointed"

3
27/01/2018

Good points were lovely location, free parking at the hotel easy check in and friendly staff Reception and eating areas looked nice. Room had nice touches such as tissues, toiletries in the bathroom note paper etc. Cleanliness was Ok On the negative side the room itself was really small and so was the window but the bathroom was really big and seemed a waste of space.Notwithstanding the tissues etc referred to above there was no feeling of luxury whatsoever. For example there was a throw on the bed but it was just a furry throw folded in half lengthwise over the bottom of the bed. It looked manky and didn't coordinate with the carpet. It would have looked better without it. The bathroom was just functional. It was huge but bare and the decor was just bland and horrible. The sink surround was more like what you see in a supermarket toilet rather than a hotel. It would not have taken much to brighten the room up a bit. Even a decent throw and some cushions or something. It was the cheapest double room but looked nothing like the photos. We though we'd just make the most of it though cos at least it was a break but then when we tried to go to sleep we became aware of the soundproofing or lack of it. You could hear the TV on in another room and talking and when they moved about upstairs the floor creaked really really loudly like they were in the room or going to come through the ceiling! It doesn't sound much but the it was awful. The bed wasn't very comfortable either it seemed really small and soft but the pillows were like bricks. In the morning we opened the window and it sounded like there was an extractor fan or something working outside, Just gave up in the end and checked out before 8.30 on what was supposed to be a nice break away for my birthday. I always try to see the positives in places and find a balance because it is rarely perfect but there were just so many issues for us here. Wouldn't go back.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for review. Sorry you did not enjoy your stay. Regards C. Norky

"excellent value for money"

5
25/01/2018

We also stayed for 2 nights as part of a wowcher package £79. The previous reviews are very accurate. We upgraded the room and it was worthwhile, spotlessly clean, very large comfortable bed, complimentary bath robes and slippers, tea, coffee,bottled water and chocolate bars. We ate in the restaraunt for two nights and the food was delicious. This is not a michelin star dining experience ( no arty farty squigles) and the menu is limited (fortunately). What you do get is good honest fresh yorkshire food in large portions cooked to perfection. I would describe it as gourmet pub food. As previous reviewers have commented the steak pie and fish and chips are exceptional and highly recommended. All of the staff were genuinely pleasant and the service was very good. We will return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Your spot on! Hope to see you soon. Regards C. Norky

"Afternoon Tea"

4
24/01/2018

Visited Burn Hall Hotel after being bought Afternoon Tea for a Christmas present. The place is not clearly signposted, but once we found it, it was great. The staff were all very pleasant and helpful. The afternoon tea was delicious. The place was very comfortable.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Try our seasonal afternoon tea again soon. Regards C. Norky

"Surrounded by Beautiful Countryside"

5
22/01/2018

Booked this Hotel through a wowcher deal. 2 nights B&B plus cream tea for £79. Paid an extra £20 for an upgrade which was really worth it. Our stay was perfect. Cannot fault this lovely Hotel. The food was fabulous, the Staff were so helpful and friendly. Our room was lovely, spacious, clean and comfortable. Would not hesitate to stay here again. There is so much to see and do in this beautiful part of the country. The City of York is gorgeous, so many fab buildings, shops, cafe's, bars, pubs, restaurants, museums, the list goes on. 2 days was not enough to see everything unfortunately so we will go back hopefully this year. Many thanks to all the staff at the Burn Hotel for making our stay so perfect.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Look forward to seeing you soon. Regards C. Norky

"Three star rating but 4star quality"

5
17/01/2018

We booked the £79 two night Yorkshire deal and were delighted by everything this hotel offered. The staff were great, the food amazing( steak pie best tasted ever!), and the rooms were quiet and very comfy. We plan to return to the York area again soon and will hopefully be able to take advantage of the special deal again. Best Western should send their staff here for training!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased with your comments and that you enjoyed your stay. See you soon. regards C. Norky

"make sure you take your sat nav"

5
15/01/2018

found this on travel zoo .there was an offer on after Christmas spend two nights for £79 we paid £10 extra for a larger room .(well worth it ).could not fault this place in the middle of nowhere ,fab gardens ,superb food ,best fish and chips I have eaten .not forgetting the gammon /steak pie/lasagne(we stayed 4 days )..excellent service from alan /chris and all the staff .great location to visit York /Harrogate /scarbrough.we will be back beds very comfy .word of warning at night its not very well sign posted .thanks to beth at reception very helpful and efficent

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Remember we are 9 miles north of York. See you soon. Regards C. Norky

"just outside York"

4
09/01/2018

We love this hotel when visiting out daughter in York. Ideal location on the A19 . Quiet. Staff always very nice and helpful. rooms good with comfy beds. Heating can be an issue either too hot or too cold. Breakfast is always lovely and some food can be made to order porridge, eggs, and pain au chocolate

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Enjoyed your comments and look forward to seeing you soon. Regards C. Norky

"Wedding December 2017"

5
06/01/2018

We had our wedding at burn hall on the 2nd December and we had the most amazing day! Right from the time of booking till the wedding day every detail was handled with care and Hayley was amazing. She's fantastic always there to answer any question and help in any way. On the day all the staff were fantastic, very friendly and attentive to everyone's needs. The food was lovely, very tasty and good quality. We had one of the suites for our wedding night, the room was lovely and clean. Can highly recommend burn hall as a wedding venue! Can't thank the staff enough, made our wedding special.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. We enjoyed looking after you all. Hope to see you at the Sunday Lunch Carvery. Regards C. Norky

"CHRISTMAS TIME."

5
04/01/2018

How wonderful it was staying at this superb hotel. We booked in for the Christmas holidays for six days, it was exceptional. ( will definitely be going back again,). Great value for money, the service and hospitality was at its best. We enjoyed large lavishing amounts of delicious food catering for everyone's needs. Sea Bass, steaks and poached eggs were all served with perfection. The Christmas menu was thoroughly the best, home made broth is always a favourite. Even Santa made his appearance with a present for everyone.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you all enjoyed your stay. Visit soon. Regards C. Norky

"Quiet location, good quality accommodation"

5
03/01/2018

Spent New Years' Eve night there, using Avios points (so no idea of real cost!). This hotel is well out of York (so don't imagine you are in the city!) but would be a good base to go to the park and ride if you want to visit York. The rooms are an add-on to a Victorian house, so the bedrooms are not characterful but ours was spacious with a generous bathroom including shower over the bath. Good free internet access. Reception staff and breakfast staff were all very pleasant. Booked breakfast in advance - advance rate was still £7.95 each and only had to be paid at the time; glad that we were not paying 'book on arrival' rate! There were good options on the buffet for breakfast, starters, cooked breakfast and toast. Ate in the evening at the Jaipur restaurant - on the way to Easingwold - good Indian restaurant if you are looking for a recommendation. (No dinner offered at the hotel as there was a New Years party in progress.) The rooms are well away from the noise (we were on the top floor which may have helped too, as few people passed our room). Generally, a hotel worth remembering and they do seem to offer some good deals . . . .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and hope you visit soon. Regards C. Norky

"Christmas Package Break."

3
03/01/2018

Have just returned from this disappointing 4 day break. Hotel set in lovely grounds. Staff on the whole very courteous but the food was very poor. Tasted like mass catering and everything piled on the plate including gravy. Turkey I ordered was like poor quality turkey roll, and my husband's beef also poor quality. In our opinion the food was done to a budget! Also food was not hot, merely warm. For breakfast for our last morning I ordered 2 poached eggs on toast and I received 2 eggs on a cold plate minus any toast! When I drew it to the waiter's attention, he apologised and started making toast in the machine, regardless of the fact the eggs were now cold. I drew it to the Manager's attention, but instead of trying to remedy the matter, he thought it was hilarious and just laughed! Needless to say this was an expensive Christmas short break experience!!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review and kind comments regarding the staff. I will treat the rest of your comments with the respect it deserves.

"Weekend Away"

5
02/01/2018

We have just returned from another fantastic few days stay at Burn Hall again and this Hotel just gets better and better. Check in was quick no waiting around and once again the room was as expected clean and warm. All the staff were so welcoming and pleasant from reception staff right through to the room maids. Would just like to say a special thank you to Alan, Nicola (who always remembers us whenever we visit) and the rest of the restaurant staff your food and service was once again second to none and nothing was ever too much trouble whatever time of day it was. We will be visiting again soon without any doubt and have recommended the hotel to numerous people. See you all again soon.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you keep enjoying visiting us. Congratulations! You are our 650th excellent review. Contact us for your present. See you soon Regards C. Norky

"Excellent value for money"

4
31/12/2017

Booked the 2 night bed, breakfast and cream tea deal via wowcher for a stay between Xmas and new year. Paid a little extra to upgrade to a better room. Very happy with our stay. room perfectly adequate, breakfast was fine. I am ceoliac so have to eat gluten free and that was no problem , gluten free toast provided on request with no fuss. Was very cold weather there at the time but the Hotel and the room were nice and warm. Reception were very accommodating over our request for cream tea on our last day, which we subsequently had to cancel but only due to a change in our travel arrangements due to the snowy weather. No complaints at all, great value and would definitely return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Hope you finish soon. Regards C. Norky

"Poor service"

1
27/12/2017

We stayed in this hotel in early December for a Christmas shopping trip to York. When we got to the room, it was freezing, the radiator had been turned off. The other major problem was whenever the toilet (and we think that of the adjoining room) was flushed, about 30 seconds after that there was a loud groaning sound that lasted for another 30 seconds, meaning a very broken nights sleep whenever someone used the bathroom. We tried to complain in the morning, but was simply told that they would get maintenance to look at it, which was no use to us as we were only staying 1 night. When I suggested we might be compensated for this, the receptionist looked incredulous - would have at least expected a sincere apology but got nothing but a confused look. Would not return.

"Wedding Offsite"

3
25/12/2017

A very quiet hotel for the time of the year, Christmas week. The double room was small but adequate, however, the bathroom floor was dirty. I called Reception and requested slippers which they delivered to use whilst getting ready for the wedding. They dealt with the problem and when we returned from the Wedding the bathroom floor was very clean. Friendly staff.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your average review to which we received on Christmas Eve. Happy Christmas! Regards C. Norky

"Great venue for Business Conference "

5
22/12/2017

What a great find, rural location, but close to York, staff couldn't be more helpful, was impressed at the high standard of food in the evening and the attention to detail ! Great team of people who couldn't do enough to ensure our conference was a success .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you all had a good time. See you soon. Regards C. Norky

"Fantastic place"

5
21/12/2017

Visit often with work for dinner, conferences and Christmas parties. Beautiful setting, fantastic food and the best staff who really know how to look after everyone. Recommend a visit whether it be to stay, eat or just go and have a drink as they make everyone feel welcome.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
thank you for your excellent review. Pleased you had a good time. Look forward to seeing you soon. Regards C Norky

"Excellent"

5
20/12/2017

Excellent countryside location, all public areas well appointed, and decor in keeping with the countryside theme. Food was excellent, breakfast, lunch and dinner, with the table service without fault Staff in general were very pleasant, attentive and helpful, could not fault this hotel, and would recommend to anyone who would care to listen

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your visit. Regards C. Norky

"Pleasure"

5
20/12/2017

Stay here quite often on business, always friendly and welcoming. It's the people here that make the difference. ..... Again this week, stayed two nights and from arriving to leaving, the hospitality was excellent.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Great hotel and fantastic staff"

5
20/12/2017

I stay here at least once a month , the location is quiet and relaxing , the rooms a good but the point of distinction for this hotel are the staff , they are brilliant ,helpful and always have a smile and are happy to help , i cannot say enough good things about them , the food is also fantastic .. highly recommended

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you next month. Merry Christmas! Regards C. Norky

"Fantastic Christmas conference "

5
20/12/2017

Just back from our annual conference day at the Burn Hall. Yet again a fantastic day made even more so by the fantastic service and food. To cater for so many yet keep a quality offering to all is hard enough but to then exceed expectations is amazing! The shin beef was so tense and melted in the mouth and no tough chicken supreme in sight! Starter and dessert both great to boot. Our business uses this hotel year round as our head office is in York and never fails to deliver. The personal service and attention to detail really sets this hotel apart from it's competitors regardless if it is 1 of us staying or a full day for 75! Thank you again and see you all soon. Merry Christmas!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. It was a pleasure looking after you all. Merry Christmas! Regards C. Norky

"Short Break "

5
14/12/2017

We booked a Yorkshire Special direct with the hotel. On arrival, check in was fast and efficient. Our room was perfect. The offer included £15 per person towards the evening meal. We chose to have a side order with our main course, 2 soft drinks and desserts. The total bill was £42, so was happy to pay the £12 extra. Breakfast was excellent. You are able to order a few extras to add to the buffet. The staff were friendly and helpful throughout our stay.

"Really good hotel"

4
14/12/2017

Easy check in and out. Rooms clean spacious and warm. Breakfast excellent. Bar prices usual expensive. York centre is a good 10 miles away and about £25 each way. The park and ride is NOT with in walking distance of hotel as I was led to believe.

"Over charged at family wedding"

1
13/12/2017

I was invited as a guest to the Burn Hall Hotel, the hotel is in a lovely location and very comfortable. The food was good and the stay was fine except for one thing......being overcharged for my room. When invited I was told I could stay at the hotel where the reception was held and as a guest we would get the stay at a discounted price. I booked a room for two nights with breakfast and was charged £140 for the two nights with breakfast. However in the room was an advert plus in the bar, on the stairs, in the gents toilets and in the reception. the advert stated that the Yorkshire Deal a room could be booked for 2 nights including dinner on the first night for £99. Available October through to February. Not Christmas and New Year, so why was I charged £140? I asked the hotel for a refund plus asked to see the manager a total of 4 times but he was too busy. I know of guests in 4 other rooms that were also over charged and there may be more. So if you are booking a wedding at this hotel just check that your guests are not being over charged. £41 per room over charge racks up.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your location, food and the service we provided. Sorry we where too busy to speak to you during the wedding, we were looking after the bride and groom. As we stated in an e-mail to you, the offer was not available that weekend. Regards C. Norky

"Quiet"

3
13/12/2017

Arrived late on at night and quickly got checked in to what appeared to be a quiet hotel. It's quite off the beaten track from what I could see but that helps for a quiet nights sleep. However, the bed was very lumpy and the pillows very thin making for a poor quality night sleep. Bedroom was surprisingly large with bathroom nearly as big as the bedroom, perhaps I was in an accessible room? Shower had a curious bath-tap-connected-shower device which means you need to run the water whilst stood on the floor and not in the shower. Took some time to get a suitable temperature. Bathroom looked recently decorated but bedroom wasn't specifically well appointed. Hotel seems like it's been decorated recently and looks modern but bedroom didn't share the same look. Receptionists were ok but I was shocked to see my breakfast cost Just under £10. It was an acceptable buffet style setup but hugely expensive, especially when I didn't know I needed to pay for it until I checked out! Free parking and free WiFi always a bonus if not an expectation nowadays.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. See you soon. Regards C. Norky

"An overnight stay in York North Yorkshire"

4
12/12/2017

Just a one-night stay, but the service and value was exceptional. Reception very professional, bar staff very helpful, restaurant staff excellent, food good with ample variety. Just had a couple of words with housekeeping when passing - Good morning, is everything alright with your room, our reply, YES THANK YOU.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Shy lot them housekeepers but good workers! Hope to see you again soon. Regards C. Norky

"Afternoon tea and birds of prey!"

5
05/12/2017

This was our second visit to Burn Hall, loved it just as much as the first! Even though we arrived over half an hour later than we had said, we were still given a warm welcome by everyone,especially the lovely smiley lady in the bar who brought us our delicious sandwiches and cakes. Try as I might,I have both times failed to find dirt /dead insects in the corridor or poor quality food, both things that have been mentioned in other reviews!! Was planning on a repeat overnight stay to visit the York Christmas market,as we did last year, but sadly couldn't make it due to illness.Definitely next year!! Though I think it's now closed for a time over winter,the complimentary tickets to the Birds of Prey centre next to the hotel, provided us with a super afternoon spent watching the flying display etc.Well worth a visit for so many reasons! Thank you everyone.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Hope to see you soon. Regards C. Norky

"Second time around"

5
05/12/2017

After our last visit which was superb in August of this year we decided to return for a quick break before Christmas ?? it was a two night stay and once again amazing value for money our evenings meals were wonderful totally delicious food compliments to the chefs and all the restaurant staff they worked tirelessly to make our stay memorable no matter what time of the day we saw them they all had a lovely smile for us the hotel is warm and very friendly our room was pleasent in fact everything was perfect the reception team were helpful just like the last time we are very fortunate to travel away on a regular basis and we have to say this is probably one of our favourites ......... thanks to all of you and we look forward to returning in the very near future

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. See you again soon. Regards C. Norky

"A very pleasant value for money stay"

4
05/12/2017

We booked this hotel on a deal and were very pleasantly suprised at how good everything was the staff food and accommodation could not be faulted and the location was very convenient We ate in the restaurant on two occasions and the food was very good in quality and portion size The only crticism was that the music in the dining room was much too loud for our taste The parking at night was also problematical

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your visit. Sorry about the parking. Plenty of spaces but very busy at moment. Regards C. Norky

"Fab Hotel"

5
02/12/2017

Just returned from a lovely weekend in York Christmas shopping and this hotel is the perfect base ... very comfortable lovely and warm yes a bit basic but was well worth the price we paid. We booked dinner and the food was lovely ! Can recommend the home made soup. Very warming. We love York so when we return we will stay again. We found it first time and in the dark ! Really lovely all round.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and hope you visit soon. Regards C. Norky

"Another great stay"

5
02/12/2017

Our 4 th vist to burn hall stayed 23 to 25 th Nov.We given room 330, Excellent, warm, comfy bed, lovely white bed linen and towels. Pleasant receptionist, booked us in for dinner on both nights. Food as always was very good, portions bit on large size for me, sea bass a delight. All staff Excellent,nothing too much trouble. When visiting York and surrounding area, this hotel is so well placed , and excellent value for money. We will return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. All our friends from Chester-Le-Street are welcome at any time. Regards C. Norky

"Bland"

3
30/11/2017

Booked last minute for a nice weekend away Christmas shopping. All looked promising in the reception area and the staff were polite. There is a sign on reception which says if you are the 650th “excellent” review on trip advisor, you will win a one night stay-interesting use of trip advisor I thought. Anyway, our room was clean but very small. The radiator in the bathroom did not work so it was FREEZING in there. Reported immediately to receptionist who said she would get an electric heater for us to warm ...a bathroom. I questioned the safety of this but she shrugged it off. Anyway, the heater never materialised and the bathroom remained freezing so towels stayed damp. Breakfast was nice. Bar was nice with ok food actually. Would I stay again...no thanks.

"Short break with two other couples"

3
29/11/2017

Room was nice and warm and I found the bed comfortable. Bathroom was a bit dated and having to get showered in a bath with a dodgy mixer tap was tricky. The shower curtain draped across the bottom of the bath so added to the risk. We ate one evening meal in the hotel which of the 6 only one of us enjoyed. One of us complained about the steak being under cooked plate was taken away microwaived and returned. He couldn't eat it as still not medium. The waiter agreed and the cost of this meal was knocked off the bill. All the staff were great could't fault them and plenty of them. The hotel was full and on Sunday had to wait for a table for6. Breakfast as good as any I have had in a hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Ideal location."

4
27/11/2017

After fighting our way through the busy city centre it was perfect coming back to the hotel to have our evening meal in relaxed surroundings.Good food,excellent staff,nice rooms,really good value for money.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay and visit soon. Regards C. Norky

"Large, interesting hotel in the middle of nowhere"

4
26/11/2017

The hotel consists of a period house with a large more modern extension containing loads of rooms. Have to agree with other reviewers that this hotel definitely needs a large illuminated sign outside for those arriving in the dark, not least because the sat-nav post code is not accurate. Rooms are on the small side but perfectly fine and we had a large modern-ish bathroom with shower. There is a bar area and a large restaurant area which is divided into separate rooms. The hotel is not that comfortable if you want to find an area to relax in without eating. Menu is not that extensive but sensibly priced. The food is about quantity rather than quality. Service is great, the waiters are mainly older men dressed very smartly and very efficient. We were on a deal, two nights including breakfast for £89 quid and a free bottle of wine if you ate there the first night and two glasses of fizz if you ate there the second night. This all very sensible because there are pubs within a couple of mile radius in the villages but you would have to take the car. Its 10 miles into York but the Hotel is just 3 minutes from the A19 and then 10 minutes to the park and ride so really quite convenient. Just don't arrive there in the dark

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. pleased you enjoyed your stay. Put the hotel name in the sat-nav rather than the post code and you wont arrive at Villa Bella. Entrance is lit with two signs at the entrance. Council planning wont let us have the Bat Sign. Regards C. Norky

"Weekend away"

5
26/11/2017

Lovely place to stay outside of York. Bar staff were so lovely nothing too much trouble. Sat night large group overtook bar area but we went up to room. Hotel was in right place for a visit to the xmas market.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Where?"

3
23/11/2017

Unfortunately we arrived on a dark November night in rain and I suspect that the relatively small hotel sign was unlit. So having turned off the A19 from York and following the sat nav behind a double decker out of service bus we had to wait to get to Huby before we could turn back to try to find where it was. It is a little hidden from the road even in daylight. So the visit did not begin well. As others have said the (double bed) room was small. The bathroom was large - almost the same size as the room. The room could do with a refurb but it was a cheap price. Dinner was in a large high ceiling room and when we got in quite full but not in a cramped way. Service was slow but not super slow. I felt like waving to say have you forgotten? Other guests were in and out before we had finished the main course and hence we decided not to have desert in case we ran in to the early breakfast crowd. Breakfast buffet was good and service somewhat better. Final point getting back to the A1(M) heading north - quickly - was somewhat more difficult than I anticipated.

"Just that something missing"

3
21/11/2017

Just want to start by saying that the staff were all brilliant, ultra polite and helpful. Checked in all fine and dandy, go to our room to find you couldn't physically swing a cat, rang down to reception and they did move us, to a room with twin beds shoved together! Happy anniversary (they were aware). Other than the fact we couldnt sleep in the same bed the room was ok, one bedside table, no plugs by the bed, but it was clean and the single beds were comfortable enough. The restaurant is.... well kinda the same as the rest of the hotel.... misisng something, the tables were bare, no tablecloths, no flowers, no anything that shows any care, some of the tables have their edges of formica missing, no music playing, very subdued and stark. The food was GREAT in the evening, you gotta try the black pudding starter, just yummy. Breakfast was again a muted affair, we were not made aware that anything other than what was there was available (i love a poached egg, not a lover of the scrambled). We did mention the lack of pictures and flowers and tablecloths and were told that that was the 'minimal' look that the manager was going for. Maybe he should join the government as minister for austerity. We didn't manage to use our cream tea voucher or visit the bird of prey centre as the time it takes to get to the park and ride and into York was considerable. All in all it was......ok

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Think you enjoyed it more than you are letting on!! Regards C. Norky

"Perfect hotel in a perfect location"

5
20/11/2017

For personal reasons we have stayed at this fantastic hotel over 30 times in the last 14 months. All of the staff, John (Owner), Alan ( hotel deputy manager and restaurant manager), Zoey (head receptionist), Beth (reception), Nikki (accounts Manager), Nichola (waitress), Cerian(waitress) Gavin (waiter) housekeeping staff and anyone I've missed out, have been absolutely fantastic. Friendly and welcoming as well as understanding and compassionate. Nothing was ever to much trouble, giving us the same room on most of our visits, which were spotless, supplying additional pillows, fans and heaters when required, (having stayed through all seasons) with a friendly smile every time. The food in the restaurant was always something to look forward to on our fortnightly visits, particularly the deep fried brie, chicken liver pate, Steak and Ale pie and the Lasagna. The desserts were great as well, but we rarely had room for them. The grounds in front of the hotel were beautiful and well kept. Many wedding celebrations have taken place here while we were staying, wedding fairs and special occasion celebrations. Not surprised, as the location is perfect for such an occasions. The York Bird of Prey Centre is in the grounds and not to be missed. (allow a good 4 hours to get the full experience) Our sincere thanks to all concerned and I would highly recommend Burn Hall to anyone visiting York and surrounding area. City Centre is only 20 minutes drive.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Hello Simon Thank you for your excellent review. Would like to wish you both the best of luck for the future. Visit soon. C. Norky

"Pleasant enough staff lovely and helpful!"

3
20/11/2017

Stayed for 2 nights recently on a weekend deal good value for money Room Ok basic but OK a little like a pleasant premier inn.Food portions large and good choice service was good except the first evening when staff completely forgot our order and starters appeared 15 mins apart however,this was OK and the staff were pleasant.Breakfast first day not that good as many things empty not much fruit choice.However,the second day much better as all food was filled and plentiful.The service in the bar was excellent and the chap behind the bar was excellent.I would highly recommend the Eton mess as this was absolutely delicious.Further out of York than thought but the Park and ride was good even though it was a 10 minute drive away.Pleasant enough stay not sure would rush back as quite a long way out.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Hope to see you again. Regards C. Norky

"Fantastic staff"

5
20/11/2017

3 of us Stayed in the burn hall hotel for work at the end of October! What can I say.... the staff from reception through to the bar were absolutely faultless they were extremely friendly, they went out of their way to make us all feel very welcome. We did learn a valuable lesson during our stay in that drinking 6 bottles of red wine between 2 of us is definitely not a good idea.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you mentioned the staff. Keep up the wine tasting! Regards C. Norky

"Wasn't the best"

2
16/11/2017

Mixed views but left feeling we could have had a better stay. On a positive note I'd give the food and service a 4/5. The food was very well cooked with a good selection to go for and reasonably well priced. The waiters and waitresses were all very well dressed and well mannered so no complaints there what so ever! The only reason it's not a 5/5 is due to the out of date decorations. Unfortunately the out of date decorations were throughout the hotel which was disappointing. Our room was a good size but again, old fashioned and didn't look too much what was advertised. We felt that we could hear every time someone walked passed the door and the pillows and bed wasn't the most comfortable which lead us to not have the greatest of sleeps. This bit isn't really anyone's fault but I felt that the average age is much higher than ourselves so wouldn't recommend this to a young family. Some more modern touches and it could be a great hotel but as for not just not for us.

"Exceptional value for money! "

5
14/11/2017

Had almost given up the idea of a few days visiting York as it was so expensive, when this gem appeared in my searches. We were struggling to get a half decent place to stay for under £100 a night and at that , many said “breakfast available” - read extra cost!!! I had to look twice when Burn Hall came up, £89 for the two of us for 2 nights bed and breakfast. They did have another offer running which included dinner on the first night for not much more money. Pictures looked good, reviews good and price amazing, especially for York. We arrived on the Thursday evening after a lovely day in York, reception staff welcoming and friendly. Hotel is really lovely, I was expecting it to be a dreary place that needed upgrading, but far from it. All communal areas, bar and restaurant are beautifully decorated, well maintained and spotlessly clean. The room was a little on the small side, reminded me a bit of a travelodge, again spotlessly clean, comfortable bed and large bathroom. Breakfast was great, help yourself buffet all piping hot and tasty. Restaurant staff very smartly presented and really friendly. The hotel isn't in York, it's around 10 miles out, but there's a park and ride not far away which cost £2.90 each, way cheaper than a day's parking in York. But then we did use a car park at Fossbank in York at £1.30 an hour too. Would we stay here again, absolutely without a doubt, it's a lovely place with friendly staff and it's amazing value for money! Use this place as it would be a travesty for it to disappear while inferior places in the town continue to charge an arm and a leg. We had a fabulous few days and hope to return soon!

"Wonderful!"

5
14/11/2017

Had the pleasure of spending the weekend at the hotel. There were 6 ladies having a girlie weekend. The staff are amazing from Zoey on reception who answered all my questions promptly and booked a mini bus for us. All the staff very friendly, couldn't do enough for us. Rooms clean and comfortable, afternoon tea superb as was dinner and breakfast. Looking forward to visiting again.

"One night stay was enough!!!"

2
12/11/2017

Stayed here Saturday 11th November. We were in room 128. We were right next to a generator which was so noisy all through the night. The room was ok, bit dated and the heating wasn't great. Why do hotels now put two single beds together to create a double. There was a gap between the 2 single beds, not comfy at all. You pay for a double bed but you get 2 single beds. False advertising!! There was no phone signal whatsoever. When I asked at reception, she said there was free wifi but if that's no good, then you can go outside!!!!, it was freezing cold outside. Would not stay here again

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. As we tried to explain. Its not our fault the the area is not covered by your network provider. We also explained that you could make calls with your phone through the wi-fi but you were not interested. If you had mentioned the bed, i would have explained that its a zip and link. Most hotels have them. Sorry you did not enjoy your stay. regards C Norky

"afternoon tea"

4
12/11/2017

daughter booked us a deal which included a birds of prey experience (located behind the hotel) and afternoon tea. We had a fantastic experience at the birds of prey centre and then had our afternoon tea in the hotel which was excellent. There is a Sunday carvery on between 12 and 6 which looked and smelled delicious and there are various offers on for staying.The main problem we found was poor signing from A19 as we missed it .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your time with us. Visit soon. Regards C. Norky

"Good weekend one night stay"

4
09/11/2017

Stopped here as a couple on a Saturday. We pulled up tired and quite late having spent the day in some local English Heritage sites and noticed there was a wedding on. Didn't really surprise us, to be honest as its a lovely hotel on a weekend. The receptionist was lovely, she checked us in quickly and we were on our way up to the room. We overlooked the car park at the back but it was super quiet, we heard nothing from the wedding at all, nor did we hear anything from any other guests. Brilliant! The room was quite small but it was comfy and the bed was great. Breakfast was okay. Not the best I've had and the vegetarian option was a Glamorgan sausage; cheese, leek and veg isn't really my idea of breakfast sausage but it filled the gap.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Were a lovely hotel on a weekday as well. Watch out for our deals. Regards C. Norky

"Great overnight stay"

5
09/11/2017

Needed an overnight stay near to York & found this wonderful hotel. The price was amazing even more so as it included a full English Breakfast! The Hotel was very clean, the staff very friendly & helpful. The food in the resataurant was very good. My rib eye steak was cooked to perfection & the chips the best I've had for a long time. The only downside was that the hotel is not very well signposted & being on a dark road it is easily missed if you arrive at night.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you found us and enjoyed your stay. See you soon. Regards C. Norky

"Great Mid Week Break."

4
07/11/2017

From Arrival To Departure We Could Not Fault This Hotel. Check In Was Quick With The Minimum Of Fuss. After Being Shown To Our Room, Which We Found To Be Clean And Tidy, Spacious And Very Fresh. We Unpacked And Did A Quick Investigation Of The Hotel Where, We Found The Staff Very Informative About The Local Area, Polite And Most Helpful. Booking A Table For Our Evening Meal Was No Problem. The Evening Meal Provided Us With A Varied Menu And In Fact We Were Spoilt For Choice. The Wine List Was Not Too Expensive And A Good Selection. In The Evening The Bar Was A Very Nice Place To Relax And Have A Nightcap Before Retiring To Bed. After A Really Good Nights Sleep And An Excellent Breakfast We Made Our Way To York About A Fifteen Minute Drive To The Park And Ride Which, I Would Recommend When Visiting This City. York Has A Lot To Offer Including The Minster And We Managed To Visit A Couple Of National Trust Properties Which Were Well Worth The Visit. We Had A Two Night Stay At This Hotel And Would Like To Pass On Our Thanks To All Of The Staff Who Never Seem To Stop Working. Our Stay Was More Than We Expected And That Really Was Because Of The Staff And The Way The Hotel Is Organised And Run. Will Certainly Return Here Again. Thank You All.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"This is England"

4
07/11/2017

It's been said that you can judge an establishment by the quality of their towels, here at Burn Hall they are 5 star. The hotel does the simple things well, comfortable well furnished rooms, a dining room with a traditional menu and a comfortable bar selling a good range of drinks and real ale at reasonable prices. There is a relaxing atmosphere to the place and it never seemed noisy despite being fairly busy. A car is a must as the local villages are just out of walking distance, however the location is ideal for York, Harrogate, Thirsk and Ripon. Although the main part of the hotel is modern there is the feel of being in an English country house. The orangery at the front is ideal for morning coffee and a paper. There is a walk from the grounds if required across the fairly flat terrain. Just one gripe and that was the bar tab being incorrect on checkout, a problem that the couple checking out before us also encountered.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. "This is Yorkshire" Regards C. Norky

"A nice break"

4
07/11/2017

Booked a 2 nt break which included 2 breakfasts and dinner on 1st nt up to the value of £20 chose a starter and a main. The hotel is tucked away up a country lane so need to drive if you want to eat or drink out. The rooms are good with kettle & toiletries. We visited the bird of prey sanctuary which is on site, (wear boots) and drove to the park & ride for a day in York. All in all a great value for money couple of days.Or just go for afternoon tea, well worth it.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Lovely gift"

5
28/10/2017

My other half and I received a two night visit to the hotel as a joint birthday present, and we were more than happy. The hotel is in a quiet location, and our room was a reasonable size (although the WiFi was quite weak from where we were). The breakfast was a hearty buffet with some fantastic locally sourced ingredients - definitely try the sausages. We had dinner in the restaurant one night: a basic menu but well executed and large portions.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you you enjoyed your stay. Everyone loves our Yorkshire portions and a sausage on a morning. See you soon. Regards C. Norky

"Excellent Hotel - Great Staff"

5
26/10/2017

I stayed here from Sunday up until today, upon arrival I was greeted by the receptionist and checked in with no issues at all. Rooms basic but did the job and had everything I needed. Hotel has good facilities. The best part of this hotel is the staff, I studied a qualification in hotel management when I was younger and covered all aspects of running a hotel, it's not an easy job by any means and I found the attitude of the staff actually make this hotel. The food was great, rooms cleaned every day. I had most dealings with the bar man, I didn't catch his name but I know he's from Burnley (I'm from Blackburn) and a waitress called Cerian.. Both obviously take great pride in their work have a great attitude and are an asset to the hotel. All other staff were also pleasant and I think the management should take note of this and feedback to them all. I'll definitely be returning on my next visit to York.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Message received and understood!! See you soon. Regards C. Norky

"Wedding Anniversary treat"

5
26/10/2017

Our room was upgraded plus we were given complimentary bathrobes and slippers. An anniversary card awaited us on arrival too. We have stayed at this hotel a few times now and have never been disappointed. Staff are polite, friendly and very welcoming. The service we received was first class and the food was simply delicious. Nothing is too much trouble. Our thanks go to everyone involved in making our stay so enjoyable and compliments to the chef and kitchen staff. We will be coming back soon.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Chef is over the moon! See you soon. C. Norky

"Disappointed"

3
25/10/2017

We booked 2 rooms for 2 nights & upgraded at £20 for an “executive “ & also a bigger 2nd room for two single beds for our Granchildren we were disappointed on arrival, the second room was exactly the same as ours, but with 2 Z beds, these both had springs that were sagging, our grandson had the mattress on the floor, The “executive” room was to have dressing gowns, slippers & chocolates, the chocolates were two tiny snack bars, that were only left on the first day, toiletries were not replaced on the second day.The restaurant staff were very pleasant, however breakfast was only warm, we would not stay here again!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you will not be visiting again. Regards C. Norky

"Great Value for Money"

5
25/10/2017

Had a 2 night stay on 20 and 21st October. The lady on reception was very friendly, helpful and had good knowledge about York etc. The breakfast was really good and the restaurant very clean and tidy, staff were very efficient. Room was very good with a TV and tea and coffee, ample storage and a good bathroom with shower. Everything was very clean. I have no complaints at all and would definitely return if we came back to York.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Hope to see you again soon. Regards C. Norky

"Incredible value for money"

4
25/10/2017

Went on the Travelzoo 2 nights b&b for 2 for £79. How on earth do they do it? Didn't take advantage of the free bottle of house wine with dinner for two, as we didn't want to just see the inside of the hotel for all meals. The Mended Drum pub in Huby seems to concentrate on opening at the latter part of the week, so we weren't able to visit on a Tuesday ( according to the receptionist ). If you do go its a fair walk, with no pavements and as the nights are darker now, probably not a good idea. Reception phoned a mini cab , Brad arrived, thoroughly nice bloke. Booked the New Inn at Easingwold, en route for us and we were just in time to have the 2 x meals and a drink for £20. Nice meal, good ambience and friendly efficient staff. Was the £20 return cab fare worth it, to eat out and have a drink? I'd do it again. Was really impressed with how clean the hotel and room were but was slightly worried about the buffet breakfast at these prices. I shouldn't have worried, it was good not as good as your Mum made fresh but really good. Second day went to the Park & Ride to get taken to York, my first time, absolutely stunning. If you like history and quirkiness you will love it. We had one of the competitively priced lunch meals ( served to 7pm ), so it worked out to be our evening meal, complimented by a couple of pasties in the room later. The hotel bar is not set up for competition so don't expect cheap, cheap prices but it's comfortable and filled with, in our case, very friendly Geordies. You can't go wrong at these prices, I'd like to go pre-Xmas and experience York again but I've been vetoed by my missus :(. All in all no bad negatives about this place, be aware it is in the sticks and perhaps according to my lady anyway the heating time clock should come on for longer. Oh, you do get free tickets to the Bird of Prey centre, which we didn't have time to visit. Just an amazing deal and we thoroughly enjoyed it.

"Good value hotel"

4
19/10/2017

Had a 2 night stay on a Travelzoo offer. For the money paid, it was excellent value. Standard room was quite adequate. Buffet breakfast was excellent. Service in the bar and restaurant first rate. Evening meal was more pub grub than fine dining. In the grounds of the hotel was York Bird of Prey Centre and tickets to this were complimentary. Overall, a great place to stop on our journey to the nort-east.

"Great value and great place to stay"

5
14/10/2017

I booked to stay for a couple of nights as I wanted to visit York. I used the Yorkshire deal which is 2 nights B&B with £15 dinner allowance included for the first evening. My room (320) was warm and comfortable. The restaurant has a nice range of meals with additional specials each night, the staff were very friendly and nothing was too much bother. I was looking for a hotel close to but not in York and Burn Hall is only 7 miles outside York and you can then take advantage of the park and ride if you're visiting York. Thanksto all the staff for making my stay very enjoyable.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. See you again soon. Regards C. Norky

"Very enjoyable stay"

5
14/10/2017

We visited on a two night Travelzoo B&B deal which also included a visit to the Bird of Prey Centre. I wasn't sure what to expect given the discounted price but I must say that overall, I was impressed with the experience. The food was very good and I can speak highly of the fish dishes we tried. Breakfast was self service, which I prefer, and all the items were well prepared and presented. All the staff we came into contact with were friendly and very helpful. Vikki on reception particularly so as having enquired about local bus services, she was thoughtful enough to search out and print off a timetable which was a nice touch. We upgraded to a better room for a £20 supplement when we booked and found it clean, quite comfortable and spacious for our two night stay. It was a little tired in some areas, particularly the carpet but the bed was comfortable, the room was quiet and we slept well. We would visit again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Watch out for our latest offers on our website. Regards C. Norky

"VALUE FOR MONEY"

4
13/10/2017

Staff obliging and helpful. Rooms, clean with comfortable beds and good sized bathrooms. Parking inadequate at times and some distance from reception. Decor of public areas was basic and bar area too small for large numbers of people. Restaurant staff were courteous and pleasant but food was not impressive. Be sure to visit the York Bird of Prey Centre which is just behind the hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Regards C. Norky

"Good value but could have been better "

3
13/10/2017

My wife went on a 1 night Full Board deal. Also included was a cream tea and entry to the birds of prey centre next door. For the price we paid this was great value. That said this hotel could be better. Parking is a bit chaotic. We got there just after lunch and could not find a space. There was overflow parking but a long way to carry luggage across the entrance. Rooms are small and sparse compared to other similar chains. Also cold. Lunch was nice and drinks reasonable for hotel prices. Cream tea nice too. During the day there is no one in the bar and so you have to ring reception and someone comes down to serve. Gives you a feeling you are an inconvenience. All the staff we friendly if not the most smiley. Dinner was good. We got a £20 allowance and that was enough for 2 courses which were really good. Breakfast is buffet but again good quality. As I said overall great value but just lacked a few little touches you would expect from a hotel like this.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Regards C. Norky

"Wedding and 2night stay"

5
09/10/2017

Can't thank this place enough! We held our wedding here on Saturday and it was perfect from start to finish. Every single guest was amazed by the food,staff and hotel. Not a single complaint was given. Also came on Sunday for lunch and again it was outstanding.

"Lovely stay"

4
08/10/2017

My wife and I booked a 2 night break through travel zoo for £119 and we undoubtably got value for our money. Nice location well kept grounds and ample parking are backed up by friendly, helpful staff. Our room was clean and well presented and was everything you would expect from a well known hotel chain. The breakfast which is taken in the Hall, was very good. Simple straight forward choice well executed by the staff so a return visit is already planned

"Sunday Carvery"

2
08/10/2017

Very very disappointing! Cold plates, Yorkshires must have been sat on the warmer for hours. The roast potatoes were so bad I had to relent to scooping the centre out just to be able to eat. I had the pork and my husband had the beef. I don't think I have ever been served two smaller slices of meat anywhere. Did not enjoy at all. Did mention this to a member of staff and even though she did apologise she backed this up with "well everyone else seems to be enjoying it". Maybe everyone else were just being too polite to say anything . Would have expected a lot more, especially at the price. Certainly one that I will not be visiting again. Sorry!

"Overnight stay"

4
06/10/2017

Picked at random as a stop over. Main hotel is beautifully decorated, converted country house, rooms are small but well equipped. Staff friendly and helpful. If staying more than one night get a larger room.

"disapointing stay"

2
05/10/2017

we arrived and struggled to get a parking space, room small quality of bedding poor,pillows like sleeping on wafers very thin, very dated.decor. bath shower combination shower curtain old, overall very clean but never the star rating advertised, pictures of rooms not as described on web site. very disappointing stay struggled to get parking space due to people parking with 4 to 5 feet between cars. we were also disturbed during night and morning by bar and catering staff at rear of building dropping rubbish into bins and talking out loud no consideration

"Clean and comfy hotel with lovely grounds"

4
05/10/2017

Hotel was very clean and the room was spacious with a comfy bed and decent bathroom! I used the gym facilities which were quite small but had some running machines, rowers and a punch bag. Parking was very easy and the hotel grounds were lovely! Was quite far away from any shops or restaurants but a short 10-15 min drive can get you to a large range of choices!

"Totally adequate hotel"

3
04/10/2017

I used this as a base of operations for a couple of days while helping my mother scope out a new apartment. It's a completely adequate hotel, a little ragged around the edges perhaps but clean and comfortable. The staff were helpful and friendly. There's plenty of parking and it's easy to find. The hot and cold breakfast was all good. We had dinner one night; it was generous if not especially inspired. All in all, good value and I'd stay there again. The hotel wifi was, however, among the worst I've encountered recently. Perhaps our room, way down the hall on the first floor, was simply too far from the router. In any event, it wouldn't stay connected for more than about 10 minutes.

"We definitely LOVE SUNDAYS!"

5
03/10/2017

We visited Burn Hall Hotel on a Love Sunday offer. Having never visited before, we had no idea what to expect and reading some peoples reviews on here, we were a little bit wary. We need not have worried though, We booked an accessible room as I am a wheelchair user and was given room 308. The room was huge, clean and very comfortable - box ticked! Afternoon tea was included in the offer, which we took in the bar. We were served by Christian, who was great - both professional and friendly. The afternoon tea itself was lovely, sandwiches, cakes and scones with a lovely pot of tea (proper tea, not the wishy washy stuff you get in some places!!) boxed ticked! Dinner was amazing and we were looked after by Alan, food was absolutely gorgeous and there was loads of it - so much so, I couldn't finish the dinner and had no hope of fitting in dessert! So the strawberry shortcake stack will have to wait for our next visit!!! Box ticked! After one of the best sleeps ever, we had breakfast - Alan was still there (does this man EVER sleep!!). The Yorkshire breakfast was lovely, all fresh and cooked to perfection - yum. Box ticked! Check out was quick and easy thanks to the wonderful Shauni. Box ticked! All the staff we met were fantastic, helpful and friendly. All boxes were ticked on our visit. We had a fantastic stay in a fantastic hotel that we very much hope we will return to in the not too distant future.

"Good hotel and base for visiting Yorkshire"

4
25/09/2017

We came back to the hotel having stayed there around 10m years before. The staff were friendly and welcoming. The included breakfasts were good and the optional dinners were, we found, surprisingly, reasonably priced for a hotel. The hotel is well placed for visiting York, as well as most parts of Yorkshire. We got as far as Whitby, Harrogate, and Malham.

"Excellent value."

5
14/09/2017

A great Hotel, set in well kept grounds and really convenient if you don't fancy fighting your way right into York or Leeds. The food is excellent and reasonably priced and the bar area is superb. An ideal spot for a short break.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon Regards C. Norky

"Good location, average room but good value for money"

3
14/09/2017

This hotel was well located not far from York and easy to find, and the staff were very friendly and helpful. As is the case with many of these hotels, the room we had was in a "travel lodge" style extension on the back of the original house/hall. Therefore, there was no character to the room, the bed was uncomfy, and we could hear our neighbour. Breakfast was average - help yourself hot food. Having said that, considering what we paid, it was good value.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Hope to see you again soon. Regards C. Norky

"An excellent location and stay"

5
12/09/2017

Location is easy to find and parking is plentiful. Reception is quick and easy and the staff are very helpful indeed. Room allocated, lift available or stairs. The room was of adequate size with everything you would need for your stay. Coffee/tea etc. and TV. Bathroom too is good. Yale type key provided. The food is just brilliant and the staff are too.The hotel is very clean indeed and the cleaning staff are always about working hard for your stay. The fire alarm system does work as we found out. The evacuation was quick and easy and plenty of signs to follow to exit the building. One last thing. - Don't smoke in your room - someone did !! This is one of our best hotels.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. See you soon. Regards C. Norky

"Disappointing and unsafe"

1
11/09/2017

Best Western Burn Hall Hotel Tollerton Road, York, YO61 1JB Not a happy stay on 9th September 2017 and we would never go back. We consider that the hotel, in its present state, is unsafe, given the evidence below. Booking via Trivago and Booking.com gave an incorrect postcode, which sent us to the middle of Stillington, five miles away by road. Finding the hotel from there took another 20 minutes. The attractive ‘Country House Hotel' photograph of the hotel, posted on the Internet, failed to show or suggest the large 1960s style three storey box extension of rooms, tacked onto the side and dwarfing the original house – visually hideous. The original house now appears to be used for dining/function rooms and a bar only. We felt that we had been conned, even though we had paid for a cheap deal for one night, £69 for room only, paid on arrival, (normal price £99). The soulless bedroom (No. 307) was small, but clean, reminding us of 1960s university student accommodation. The “double” bed was soft and narrow, the bath dangerously slippery with no mat (my wife fell and injured her side trying to get out of the bath). We only managed to run 4-5 inches of water in the bath, in ten minutes. The shower gave a very weak flow and it was extremely difficult to adjust the temperature safely to avoid scalding. It ran hot and cold, out of control. The heated towel rail wasn't (heated, that is). There was only one bath towel provided in the bathroom, but we did eventually find one more on top of the “wardrobe” (a cheap MFI type top shelf with two sides, enclosing a hanging area), which also contained the luggage shelf/rack, positioned so as to leave you the option of falling over the suitcase on the floor or hanging your clothes. No room for both, in the “wardrobe”. It was also necessary to side-step round the bed to get to the bathroom as the gap between bed and “wardrobe” was only around 6 inches. The mirror over the “dressing table” had evidently been installed by a giant as, when sitting to dry her hair, my wife found only the top 2 inches of her head were visible!! The Dinner quality was good, the cost acceptable (£68.50p for two including a bottle of their cheapest wine). We retired to bed early, having had a long journey, with another one ahead on the next day. Just before 10 pm, the fire alarm went off. We woke, dressed quickly and made our way down to the reception entrance and car park, joining the 30-40 guests there, many in their night attire. No staff appeared to be checking bedrooms, during the evacuation, when we left our bedroom on the top floor. No staff Fire Warden was on duty at the Reception entrance, checking guest evacuation or room numbers. After about ten minutes, two male staff walked casually through the reception area 15 yards away from the nearest guest, on their way into the dining room. One said, without breaking his stride, “It's OK, false alarm, you can go back now”. There was no explanation about the cause, no direct interaction with guests, no apology for the inconvenience. No staff member took any responsibility for informing the evacuated hotel guests what had happened, at any time. On checkout the following morning, the reception staff made no mention of the false fire alarm and evacuation, and no apology was given for the disturbance the previous night. We cannot recommend this hotel to anyone, even for a one night stay.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Not to worry All procedures were in place and modern alarm system pin pointed the false alarm. sorted within minutes Take advice from review Doormouse 39 who gave us five stars C. Norky

"Just nice. "

5
10/09/2017

Stayed here with the family, rooms a little small, but had a very comfortable nights sleep. Evening meal was lovely, although starters were a little small for the prices. Breakfast was great very good produce, plenty of choice too. Wi-fi wasn't the best. Alcohol was a bit overpriced too, overall enjoyable stay and would recommend.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. C. Norky

"BEST HOTEL IN HUBY."

5
07/09/2017

Best Western Burn Hall Hotel is a beautiful place to stay at any time of the year. Since my last visit it has been redecorated to a very high standard. My family and I had a wonderful afternoon tea, spoilt for choice with the variation of delicious sandwiches, fruit scones with clotted cream and jam, not forgetting the delightful selection of mini cakes. We tried the Sunday carvery too, best we have ever tasted, lovely BIG Yorkshire puddings. The staff are very friendly, polite and they greet you with the warmest welcome, which makes everyone feeling relaxed to enjoy their stay.

"Quick break"

5
06/09/2017

This was our second visit to the Burn hall hotel, having visited last year. Found the same excellent qualities that we had enjoyed on our first visit. On checking in we were given an upgraded room which was unexpected and very much appreciated. Found certain areas had been given an update and the overall quality of the hotel is very much in the 4 star bracket. The staff were very efficient and professional in all areas, the sign of a well run hotel was evident throughout. We ate in on both nights of the break and thoroughly enjoyed our meals. Starters of fried Brie and chicken pate were very good as were the main meals of chicken and fish. All the food was of a high standard and the presentation excellent, all served by a friendly and efficient staff. Again well run and compliments to the Chef who remains behind the scenes. Breakfast was a buffet breakfast and once again very good. Quickly seated and tea and coffee delivered promptly. A good choice of Continental or English buffet on offer. We also visited the wild bird centre and once again enjoyed the flying displays.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Chef really pleased with your comments. Visit soon. Regards C. Norky

"Good stay"

4
04/09/2017

We stayed one night our room was clean but very cold. A heater was brought to the room but sadly didn't work. Buffet breakfast was cooked well and very nice. Hotel set in lovely surroundings and very quiet with plenty of parking. A plus point was we were given free tickets to the Bird of Prey Centre next to the hotel which is well worth a visit.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Hope to see you again soon. Regards C. Norky

"Good Base for York visit"

5
04/09/2017

We stayed at the hotel over a Saturday and Sunday night booked through a Groupon deal. All the staff at the hotel were very polite throughout our stay particularly Nicola in the restaurant, who was a gem of a lass. The rooms were fine for the needs of a weekend break away, clean and comfortable. The hotel itself is somewhat isolated and 11 miles from York which cost £23 each way in a taxi. The bar prices are what you would expect to pay in a hotel with a pint of lager coming in around the £4.50 mark. The restaurant again is probably a little on the dearer side but the meals were absolutely gorgeous and the portions humungous especially the fish and chips..wow so probably overall actually good value for money. Strange that they didn't do fried eggs though on the breakfast menu just scrambled? The Groupon deal included if eating in the restaurant on the first night a free bottle of wine of choice per booking and if you ate there again on the second night a free pimms and mixer per person. The venue is apparently popular for wedding receptions and we found there was one on each day of the weekend we were there. Overall a very good run hotel, in a quiet area but a good base to visit York from.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Hope to see you again soon. Regards C. Norky

"There's Mushroom for Improvement!!!!!!!!"

1
02/09/2017

Well where do I begin? Me and a companion stayed for 3 nights at the Burn Hall Country Hotel establishment and I've never been so miserable in my entire life. Upon entry I was greeted by two of the most sour faced, over privileged and downright rude receptionists i've ever met in my life. I approached them with a smile and politely confirmed my booking, to which I received a scowl as if I'd just told her i'd killed a child. After a very awkward check-in, I dismissed it and continued to the room, still hopeful we'd chosen the right place to stay on our relaxing trip to York. As we attempted to enter our room, the handle was stiffer than my late husband (God rest his soul) and I bumped my shoulder on my first opening attempt. I only wanted to get inside my hotel room, not act out a siege on known criminals address by bashing the ruddy door down, the only thing missing from the scenario was the riot gear! When we finally managed to enter Alcatraz, the living conditions were as expected by this point. The bed had Mumps, the desk had Vitiligo and the chair just needed burning.We continued inspection around a room that resembled the famous red light district (However I somehow think the one in Holland had more class) and it was just as filthy, I've seen cleaner rooms on "How Clean is Your House". However nothing compared to the moment we began inspecting the bathroom and found a fully formed Mushroom growing inside the air vent near the bathtub. I'd already come on Holiday with a fungal infection, I didn't want to be reminded of it whilst I was away. Now onto the Breakfast... It was included when we booked our stay and we were pleased by this, that was until we stepped foot in this Wild Western and realised it had already began it's descent into shabbiness. We got up all bright eyed and bushy tailed.... Oh sorry I meant with arthritis and a broken back, Heaved ourselves out of that coffin you call a bed, and showered with the fungus. As the heavy door from Cell Block H closed behind us, we made out way down to the restaurant area to enjoy out all inclusive breakfast. May I just add that the hotel constantly had an aroma of burnt toast no matter what floor or corridor you were on. My companion wasn't sure if he could smell burning or was on the brink of suffering a stroke. We got greeted in the restaurant, got our names checked like the primary school register and then got seated next to somebody who was one rasher of bacon away from a heart attack. I'm trained in first aid but there wasn't a ruddy chance I was resuscitating Augustus Gloop. We got up and began to help ourselves to the Full English buffet and it became instantly apparent why it was included. The beans were brown, the sausages were pink, the bacon was alive and the scrambled egg.... Jesus Christ the scrambled egg was floating, I had to chase it around the silver tray with two spoons to fish it out. I bet the Titanic met it's watery demise with less North Atlantic water inside than this egg. The toast machine had only two settings, Albino or Cremation. Absolutely no happy medium, and a final shout out to the juice glasses. I wanted a glass of fresh orange not a shot. My companion struggled to fit his nose near the glass, it'd of been easier for him to drink it through his nostrils. We'd met out wits end, We left on the second day, I couldn't cope sleeping in the Black Hole of Calcutta for one more night. I had to get out. We checked out early and they didn't even ask why, and then the cheeky mare on reception asked me to fill in a feedback form, Well here it is missy!!! Avoid Avoid Avoid!! Parking was fab.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you taking the time to review us. Regards C. Norky

"Top Staff! "

5
31/08/2017

The hotel was clean, everything we needed, grounds immaculate. But the best thing about this stay was the staff! They were amazing, super friendly, fun, polite, professional. And I mean every single one of them, bar staff, receptionist, room staff, waiting on staff, they are an asset to this hotel! Considering there was a wedding on & everyone was busy, and there was a large group of us staying, it was fab! Based on them alone we would all return here!

"Absolutley fantastic "

5
31/08/2017

We stayed at burn hall from the 25-27 August for our wedding, we have Nothing but good things to Say, from the reception Staff to the waiting staff and to the wedding help we had, they tended to our every need. Our wedding was beautiful, we are so pleased we choose you to have our Day With, the food was out standing, the chef certianly did the hotel proud. We cant wait to come back for our anniversary. Im so sad its all over. We just cant thank you all enough. Thank you so so so so much, love Mr & Mrs Wilkinson

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. It really was a pleasure looking after you all. Great day! (not because MUFC won) See you soon Regards C. Norky

"Afternoon Tea"

1
30/08/2017

We visited on a Monday for afternoon tea that I had treated my parents to as a surprise. We were rudely greeted my a male on our arrival that advised us we were late! We knew we were, 3 minutes to be precise and if he had let me speak I was trying to apologise for being late. We sat down and awaited our afternoon tea, the tea arrived in dirty tea pot, cups and milk jug I aren't even sure if they had been washed or just rinsed then used again! The stands then arrived with our sandwiches & cakes etc There was 4 finger sandwiches each, a scattering of salad leaves that had seen better days. The scones had the weirdest taste they were like birds eye custard powder, they were edible but not nice. They came with a small pit of jam to share and a small pit of squirty cream. No butter and it was a shame it wasn't clotted cream as it does make a big difference and for an afternoon tea that full price should have been £15 per head if we hadn't bought through Groupon it seemed a very cheap/basic offering. There was a piece of parkin, Blondie and lemon tart all very small around an inch squared size that again none of us enjoyed and the lemon tart had a very chemically taste sadly. I actually felt embarrassed that I had taken my parents out for a treat that wasn't nice. I was wondering if because we had come via Groupon if we received a basic/economy afternoon tea rather than what was advertised. There were some good deals advertised in the hotel that before we ate we thought we would be interested in as we love the location etc so handy for York.But I'd be worried to visit again I see the manager takes no constructive criticism and Instead seems to use smart alek replies so I'm hoping you will think about the points raised I hate to leave bad reviews and don't want to cause any upset to the staff etc but the quality of what we 'received wasn't good enough and general cleanliness was lacking

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Answered this one via TripAvisor last week to your friend. Regards C. Norky

"Great overnight stay"

4
30/08/2017

We were really impressed with the hotel upon arrival, it was Bank Holiday and the weather was great and was great to see so many people sat outside enjoying a drink and the grounds! Receptionist was really pleasant when checking in. When walking to the room we did notice the corridors had a smell of a nursing home, my partner made a joke that it smelled like one as we had just visited one the day before. However we weren't put off! Hotel room was slightly dated and small but spotlessly clean, couldn't complain too much as it did it's job for the night! The pillows were so comfortable! It was a boiling night but unfortunately we had to sleep with the bedroom window shut as the noise from a nearby extractor fan was too much for my partner to bare, therefore it wasn't the most comfortable nights sleep. Made worse when our neighbours from upstairs arrived back to their room in the early hours of the morning, we could hear them walking around for a good half an hour...the floors must be extremely thin!!! Everything worked perfectly in the room and like I said was lovely and clean which is most important to me. Breakfast the next morning was great! Plenty of choice when it came to the breakfast, I just wish they offered larger glasses for the juice/water as I had to re-fill mine 3 times whilst eating breakfast as they were just too small. Overall I had a great night! Only a few minor niggles but happy to overlook them as the majority of the experience was FAB! Thanks :)

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Hope to see you again soon. Regards C. Norky

"Great base for reunion in York"

5
30/08/2017

Stayed overnight for a family reunion in York as did several other members of the party. All staff very welcoming and friendly and smart. Our room was just right for our needs and everything very clean and bright. Service in the bar was good and we sat outside in the sun, Breakfast was everything we could wish for and we all enjoyed our stay. We would recommend this hotel and will definitely come again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. See you all again soon. Regards C. Norky

"2 Day weekend break"

5
24/08/2017

If you are the sort of person who like to complain and moan, please do not go to this hotel as you will find nothing but fantastic food and staff who are a credit to the company. From the time we walked into the hotel reception until we left the staff were friendly and nothing was too much trouble. Food was top quality and portions were huge. The restaurant was run by a gentleman who name was Alan (I think) who was both friendly and more than efficient. All of the restaurant staff were very chatty and made you feel at ease. The bedroom was clean and had everything that you could ask for. The bathroom was even bigger and was spotless. Despite the fact that there was a large wedding on this in no way made any difference to the level of service that was given to the other guests. The Hotel is in a superb setting and ideal to go to both York and the Moors. Please go to this hotel if you want a superb experience combined with looking around fantastic sceneru.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Could not agree with you more! Hope to see you soon. Regards C. Norky

"Went for a break to celebrate our wedding anniversary"

4
23/08/2017

Had a travelzoo deal excellent value for money. Stayed 2 nights in a nice clean, comfortable rooms, had everything you need. Ate in the restaurant on the night of our wedding anniversary. Food was really very good, tasty and we'll cooked. Great value again. The only problem was waiting 30 minutes for our order to be taken, and we had to get the attention of the maitre D but it was worth the wait. Breakfast was very good indeed, staff were very helpful and pleasant at all times. We thoroughly enjoyed our 2 night break, and wouldn't hesitate to return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Next time throw the salt pot at him! See you soon. Regards C. Norky

"Fabulous staff"

5
23/08/2017

Went on a Woucher deal was able to add both children for virtually nothing. Arrived early so we could use our free bird of prey tickets which the children enjoyed. Staff Friendly from the start. Restaurant manager and staff really made you feel welcome and were very family friendly. All enjoyed our meals on both nights the house wine was very nice Day 2 drove to park and ride and spent day in York perfectly placed hotel for exploring the area. We will definitely return when we are visiting area again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and hope to see you soon. regards C. Norky

"Relaxing Weekend Break"

5
22/08/2017

Spent a great weekend in a great hotel. Positioned in picturesque grounds. Near to York and Yorkshire Dales for exploring. Warm welcome with friendly efficient staff. Food of a high standard and extensive menu. Highly recommend.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Pleasent and tranquil "

5
22/08/2017

Booked with a Wowcher deal. Approaching the hotel it's hard until right by the entrance to see it. Once you enter the drive turning 1st left and going toward the parking bays they were all full. Instead we just parked in the large Car Park on the right which stayed empty during our stay. Checking in at reception was simple enough. Our room 222 was decent and clean and one word of advice, if it's warm weather ask reception for a fan which they apparently supply as the room reaches a high temperature even with the window open fully. We had dinner both nights and the standard is fairly good with prices in the high end which is the norm for the industry. Service was very good from the Resturant staff. Breakfast was nice, buffet and had continental as well as juices. The free tickets for the Bird of Prey centre onsite is well worth the visit and recommended although it might be very pricey if buying tickets. One gripe is about the "bed" supplied for our daughter we paid extra for. It was terrible and not fit for an animal let alone a Barbie doll. It's an old camping style stretcher that will support a Barbie doll only, anything else will end up with spinal problems. The grounds ofcthe hotel are great for a walk and very well maintained. 100% recommended as I can't fault anything other than the child's camping "bed" . The building incidently is somewhat oddly shaped. A small original part with the rest added on at some stage. It's a very modern style building.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Lovely hotel in rural settings"

4
17/08/2017

A warm welcome as we booked in and helpful information given .Our room was basic but clean and had all the usual things needed .We had booked a two night stay with breakfast included .Although quite out we took our car to the park and ride about seven miles away and took the bus into York .Excellent service and a lovely day spent in York without the worry about parking .Breakfast was good both mornings and served in a lovely dining room .Included in our stay was a free entry into The Bird of Prey Centre , which is in the grounds .What a lovely place and well thought out with all the staff enjoying showing the lovely birds off .The shows were entertaining and informative with chance to handle the birds .Well done Andy and all your staff ,lovely day out and good experience ,thank you .

"Lovely place for a break, will be returning"

5
17/08/2017

First impressions very good and everything continued to be so. Staff very friendly, nice big room, comfy bed and lovely big towells. The menu has lots of choice and some interesting specials, good quality meals and reasonable prices. We were given passes for the York Bird of Prey Centre, in the grounds, and spemt the whole of our last day there. Not to be missed. If you want to visit York, the Park and Ride is just down the road.

"Yorkshire countryside"

4
16/08/2017

Quiet location with much lower prices than hotels in York itself. Room was of a good size and well appointed. Breakfast and evening meals both offered a fair selection and were of good quality.Good size of car park

"Return visit here"

4
12/08/2017

I brought our son and our granddaughter to stay here as a base for visiting York and nearby attractions. We had a pleasant room on the first floor which was large enough to accommodate an extra single bed. Breakfast was buffet style and constantly replenished. Staff were pleasant helpful and friendly. The Birds of Prey centre in the grounds was an added attraction.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you all enjoyed your stay. Visit soon. Regards C. Norky

"Great break!"

5
12/08/2017

We have just enjoyed a 2 night Wowcher break at Burn Hall and had a really enjoyable time. Burn Hall has lovely grounds and good outside seating to enjoy the sunny weather (if available ;-) ) We were checked in by a friendly and helpful receptionist, Nicki, and we felt very welcome. Our room was spotlessly clean with everything we needed and a large bathroom with a bath and a shower and lovely large, soft towels. In fact, we found everywhere in the hotel spotlessly clean. We had dinner in the restaurant the first night, the staff were friendly and the meals were very nice and more than adequate portions. Wi Fi was good but mobile signal was non-existent which made for an even better break in my opinion. We would definitely stay at Burn Hall again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. See you soon. C. Norky

"Amazing stay."

5
10/08/2017

Just enjoyed a lovely short break at Burn Hall. We were greeted at Reception by a lovely young lady who made us feel very welcome. The hotel is very spacious, spotless throughout and our room was immaculate. The staff are lovely, friendly and chatty but not invasive, as for the food, well, what can I say? the first night we stayed we were recommended to have the Whitby fish - amazing! the biggest fish I have ever been served! 10/10. The menu is varied and everything is piping hot when it arrives. Would not hesitate to come again. The location is excellent for visiting the local area. Keep up the good work.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. See you again soon. Regards C. Norky

"Never again "

1
09/08/2017

Have tried addressing the issue whilst at the hotel and by email prior however the hotel nor head office are not concerned and just keep stating we were offered another room however this was at an unacceptable time given the weekend plans. We paid £250 for a box size room with the two extra beds meaning we could not move. There was a few inches between one of the beds and the bathroom door and I couldn't get out of my bed without climbing over the children therefore I could not use the bathroom in the night. I'm quite sure this is a health and safety issue incase of fire. I went to reception to ask to be moved to be told there was no free rooms in the hotel and that when I booked I should have been told to book interconnecting rooms which I had not been told. I had told a room was free the following day however this was no use as we would be out of the hotel by then. I asked again on the Saturday. Danny was helpful and said there was an accessible room available but not until the afternoon which was again of no use as we would be out all day from 2pm. I understand that some rooms are not set up for 4 people however I should have been told this at time of booking. Travelled all over the UK and Europe with my family and never had this issue before. Rooms dated, peeling bath etc. Breakfast not great and certainly not continental.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry we could not help. Regards C. Norky

"You could eat your dinner off the dining room!"

5
06/08/2017

I'm a Best Western Rewards member, and whilst I'm not sure if I'd go as far as to say that this was the best one of theirs I've stayed in, it was certainly the cleanest. The place is absolutely spotless, so credit is due there. During my 4-night stay, something else that stood out over and above other hotels was the friendliness and genuine warmth of the staff, from the management (Chablis-dry sense of humour: I jokingly mentioned Tripadvisor and he replied "I don't care about them. It's why I don't wear my name badge any more.") to the reception staff and the cleaners. Like most hotels in the chain, Burn Hall is what could be described as 'posh', and yet in my t-shirt and joggers, I felt like I was treated just the same as if I'd been in collar and tie. On the same note, it was refreshing to see the maitre d' in a morning suit. Nice touches like that make a place stand out. The bar and the conservatory, which runs the length of the frontage, overlook the lawns and were a pleasant place to be in the evenings, no matter what the changeable weather brought. Mobile signal is very poor, but that's beyond their control. Wi-fi was usable but even if it wasn't, there's a PC in reception that guests can use. Overall, I wouldn't hesitate to stay there again, and I now know it'd be worth contacting the hotel directly for a better deal.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and we look forward to seeing you again soon. You didn't miss a trick! Regards C. Norky

"Worst Place! "

2
06/08/2017

I have stayed in a few hotels in my time but this has too be the Worst! Agree with earlier comments that the staff are arragont, mainly after I asked to move rooms due to noise. The second room whilst less noisey was outdated and not up to standard. It's clear upgrading of the hotel has been focused on the communal areas rather than the bedrooms. Bathroom lino was badly stained, toilet seat needed upgrading. Toilet roll holder was falling off the wall, bathroom sink taps moved everytime you switched them on and the shower was either freezing or boiling. Whole room felt dirty and dated. Ruined our weekend and have complained.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review. No note of your complaint either during or after your visit. Please speak up during your stay! Regards C. Norky

"Relaxing break"

5
06/08/2017

Came across this hotel last year and have been back 4 times. The hotel has been tastefully updated since our first visit. The rooms are a good size, spotlessly clean, the towels are lovely and fluffy and the beds are very comfortable, we always seem to have a good night's sleep. Over our visits we have ate both in the restaurant and bar and have found the food to be a good standard and very nice. The afternoon tea is quite substantial so if you're eating in the restaurant later have the tea early go for the bar menu. They have started to do a carvery lunch on Sundays which smells divine and is on from 12 noon till 6pm, we have every intention to try this on our next visit. There is a vast choice for breakfast. Which is always fresh. Next to the hotel is a birds of prey sanctuary which if you're staying at the hotel you can visit for free. The grounds of the hotel are beautiful and well maintained. There are lots of little village's in the area worth seeing. The general manager John is friendly as are all his staff and nothing is a bother for them. Would recommend this hotel to anyone.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you again soon. Regards C. Norky

"York race day stay "

3
30/07/2017

Stayed here for one night for the race day. We phoned 2 weeks in advance to try and get a early check for us to get ready before the York race meet which there is a charge of £10 (fair enough). When we arrived the staffs customer service was appalling and were throughout. The early room was not put into the system as asked, and was not available until 11o'clock. We were told it would be available from 10o'clock when we arrived. We got in the room at 10.45 (leaving us 30 minutes to get ready before taxi came!!). Not what I would expect of a Best Western hotel at all. 3/5

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. As discussed all early check-ins are at midday only as guests check out is 11am. Other Best Western Hotels available in York nearer to the racecourse if required. Regards C. Norky

"A brief stay!"

4
30/07/2017

Only stayed overnight, this hotel has had many reincarnations, firstly a private house, a nursing home, training & conference centre & now a hotel. This is reflected in the rooms, the standard room is small but fine for an overnight stay. The older parts, the original house are beautiful. There is plenty of parking. The staff were very friendly and helpful. The restaurant serves good food with daily specials. Breakfast is a buffet but eggs are cooked to order, a good move.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Hope you stay longer next time. Regards C. Norky

"A most delightful hotel!"

5
29/07/2017

We stayed for 2 nights B and B and also dined in the restaurant on one evening. The food was good quality and tasty with a good choice of menus and even though this hotel was very busy, the service on all occasions was impeccable and all staff were exemplary trained, polite and friendly. Our bedroom was large with very comfortable beds and all amenities and the hotel was very clean, well maintained and in a lovely park setting. The hotel has a 3 star rating but in our opinion, it is well worthy of 4 stars. Incidentally, it also has a 5 star hygiene rating from the council's "scores on doors" which is very reassuring.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Your kind words were well received by staff on check out. Looking forward to seeing you both again soon. Regards C. Norky

"A pleasant two day break."

4
29/07/2017

This is the second time we have been to Burn Hall for a two day special offer. As before, we slept well in a very comfy twin room. Everything was clean and the towels were big, beautifully white and changed daily. The hotel is being repainted so was very much brighter and smarter than last year. As before, the breakfast was very good with plenty of choice, nicely cooked and a very good selection of foods. To us, the restaurant is not the main attraction of the hotel....nothing wrong just a little too large scale for us but we will no doubt be back for another stay as we do so enjoy our time there. Very enjoyable.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Watch out for our super deals on our website. See you soon. Regards C. Norky

"Give it a miss"

1
28/07/2017

Supposed to stay for 2 night b&q through a travel zoo voucher, Should have known it was too good to be true, Check in efficient, our room was in a seventies style block, bad net curtains, and smelled damp. We contacted reception to ask for an upgrade, none available for the 2 nights we had booked. The en suite smelled of damp, and the floor was extremely soft around the toilet, which was slanting forward away from the wall, I couldn't lift the Lino as it was sealed down. Bar area was grubby and the arms of the chairs were sticky and black, barmaid looked thoroughly pissed off, I've seen a sloth move quicker. Pepsi on draught was the best they could offer for mixers for drinks We had booked an evening meal as the hotel isn't near anything and too far to walk to the end of the road to catch a bus into York Meal was ok and the staff in the restaurant were nice Breakfast buffet style with hockey pucks for black pudding This hotel could be a fantastic country house hotel

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Dear Tanaholic_9 Sorry you did not speak up during your stay. We were obviously not what you were looking for. I doubt you have seen a sloth go quicker! Although it did make me laugh. Regards C. Norky

"Group visit"

4
27/07/2017

We visited as part of a coach group. Our room was spacious and clean. The bathroom with bath and shower was also quite large and had everything we needed. However it would appear that the accommodation varies and some rooms were smaller or had rather small beds. Although the group menu was limited there was still plenty of variety and the standard and presentation of the food was excellent. Prices in the bar were high and due to the location of the hotel there was no local competition. With no evening entertainment it meant a lot of early nights!!

"3 Nights full of exploring "

4
27/07/2017

We stayed in hotel mid week in the end of July. Stayed 3nights in total but had 2 separate bookings, so as soon as we arrived we made sure to tell receptionist about it to clear things out, and the lady was more than happy to do so, even managed to keep as in the same room throughout the whole stay! Room was clean and tidy, coffee and tea complimentary in a room, bath with shower over it, all clean and with soft white towels. Breakfast area lovely and offers nice selection of cereal and hot food. The only minus was the lack of noise insulation between the rooms. First night was OK, but second and third we had people staying above us, and could hear EVERY SINGLE step they took in their room... Noise doesn't bother me normally, but when from 6 o'clock on your holiday you laying down in your beds just to count somebody's else's steps it's not that great... Getting there with a car was easy and plenty of parking for everyone, and if you want to go out and about in York my suggestion would be park & ride. So easy, no hassle and cheap! But be aware asost of them closing up quite early!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay. See you soon. Regards C. Norky

"Anniversary treat"

3
27/07/2017

The place is set in beautifully tended grounds, and is very well laid out with lots of original features still present. We paid extra to upgrade to a suite which is lovely and spacious. I have had to comment that the shower has no seal and floods the bathroom floor and that there is missing grout which although it won't hurt your feet could lead to leaks. Due to its location there isn't a great deal of choice unless you wish to drive to eat, I had the mixed grill and at £25 was nice but utterly overpriced and I have made comments to that effect. Beds are large and very comfortable and the breakfast is buffet and again well presented and suitable. Owing to the food and flooding and the pricing leads to the lower score. If you are staying it's about a 20 minute drive to the nearest park and ride that's serves York £5.99 return bargain oh and it's next to a big Tesco!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Hope you enjoyed your anniversary and we hope to see you soon. Regards C. Norky

"Good"

3
27/07/2017

Stayed 2 night's and found it very comfortable and clean. Food good. Staff were helpful and polite. Bit of a trail into York about 9 miles away but there is Park and Ride. I don't think we would come back to this particular one again as it's too far out for us and nothing much in the village of Huby itself. All in all a good experience thanks

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Have you seen the price of hotels in York? See you soon. Regards C. Norky

"Good for a relaxing break"

4
25/07/2017

Visited the Burns hall hotel via an offer and all in all had a good time The location is nice and quite with access to York / Harrogate Ripon , Thirsk and various halls and abbeys within easy driving. Upgraded to an executive room which was spacious with robes etc so worth doing. Breakfast was included but we also ate in the hotel in the evening and the food was good and home cooked but the service in the evening was hit and miss as on the last night we were waiting over half an hour for a coffee There is the normal menu and a specials menus , I could not understand why some dishes on the specials menu which were exactly the same as dishes on the normal menu cost more , it should be the other way round . The hotel is set in nice grounds with a beer garden but is a bit out of the way with not a lot near it so a car is needed Also included in the price were tickets to the birds of prey park which is at the back of the hotel,is worth going to but have a look at the flying times as this is worth seeing .

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and the surrounding area. Regards C. Norky

"excellent stay"

5
21/07/2017

My wife & I stayed for 3 nights with another couple our rooms were clean & beds comfy.Our rooms were cleaned & towels changed daily.The food was excellent & prices comparable to most restuarants,service was also very good. All staff were pleasant & very helpful.There was ample parking facilities at the hotel & for anyone going into York the park & ride was about A fifteen minutes drive ,where parking was free,bus fare was about £2.90 return ,(we used our bus passes which was £1 return) We would recommend this hotel & look forward to another visit in the future.One suggestion would be a drive through cover over the entrance door to enable luggage to be loaded /unloaded in inclemant weather

"Cheap break from travel zoo "

3
20/07/2017

Came for a 2 night break on a Travelzoo voucher which made it very good value. The hotel is fine clean but the rooms decor needs of a bit of a revamp. We ate in the bar the first night which was OK prices are a bit high (£13 for a burger) but overall it was ok. Worth a visit but bear in mind it's a good 35 min drive to York and there is nowhere else to eat within walking distance of the hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you think we are worth a visit. I will take that! We are 9 miles from York City Center, Thirsk, Harrogate, Ripon, Helmsley, North Yorkshire Moors and Dales. See you soon C. Norky

"Nice hotel, beautiful setting but...."

4
19/07/2017

We booked into the Burn Hotel for a couple of nights through Travelzoo, a very good offer. The hotel is not too far from York and is set in lovely countryside. The grounds are beautiful and make a delightful setting for the hotel, so we were quite impressed. The booking-in was straightforward and our room in the wing attached to the Hall was fairly basic but clean, tidy and welcoming. More Travelodge than country hotel but that was what we were expected and it was quite acceptable, especially at the Travelzoo price. The only downside was when we went for our evening meal. The offer included 'a free bottle of wine on the first night when ordering 2 courses'. We ordered the main course, intending to have a dessert as the other course, but we were told that the wine was available only with a starter and main. I accepted that initially, but on further thought, it seemed rather an odd interpretation on what constitutes 2 courses. The starters ranged between £4 and £6, whilst all desserts were £5. I asked at reception to clarify whether this was the hotel's rule rather than just the interpretation of the waiter who had served us. However, I was referred back to the restaurant's assistant manager, who turned out to be the person who had served us in the first place! I started to explain that, to us, courses are 2 courses if they include a main, and that I was not being difficult. I just wanted to know whether his interpretation was a Travelzoo or Great Western directive, so that I know with whom who to take it up. He then snapped 'red, white or rose' at me and when I asked for white, sent a bottle out. I talked again to him a few minutes later again to explain that I was not trying to be difficult or insist that I had the wine. I just wanted to explain my point and clarify whose rules he was following. I thanked him for providing the wine and I think we parted on better terms. This put a bit of a dampener on our enjoyment the meal but the food itself was very good indeed and the breakfast was also very good on both days. The offer also was for a glass of Pimms each if ordering food on the second day but we didn't want to even try risking that!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay and were impressed with Burn Hall. Hope to see you again soon. Regards C. Norky

"Wonderfully quiet 04-050717"

5
19/07/2017

A Travelzoo deal which included free entry into the adjacent bird of prey centre. At first we thought nothing of this but took opportunity of seeing the birds on 0707 and were glad we did so. They are excellent and there were opportunities to hold, in our case and with the help of the leather gloves, a golden eagle. Also saw the fly pasts and leaned a lot. The room was fine (ours looked out onto the car park to the rear of the hotel) and it was between the A19 and the village of Huby. It was very convenient for getting to York using the closest park and ride. Being National Trust members we also used the location to visit properties heretofore unseen

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and the Bird's of Prey. Visit soon. Regards C. Norky

"Exceeded our expectations"

4
14/07/2017

We stayed for two nights on a travelzoo deal in room 211. The room was a good size with two 3 foot beds fixed together with two other chairs and plenty of circulation space. We found it very quiet and the standard of the amenities was excellent. we dined in the hotel the first night with a free bottle of house wine and ate out at a nearby pub the second. We visited attractions in the vicinity on all three days and would have used the local park and ride to go in to York if we had had time. I'm sure we'll visit again

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay in North Yorkshire. See you again soon. Regards C. Norky

"great weekend away"

5
11/07/2017

stayed 2 nights on a superbreaks deal and were pleasantly surprised how good the hotel actually was the room was more than adequate and very clean all the staff were really friendly and helpful from the check in staff to all the staff in the restaurant which by the way is incredible value for money top class food massive portions there is a park and ride down the road £2.90 return very reasonable and saves trying to park in york the bird of prey sanctuary next door is amazing value and well worth a visit and i got to hold a golden eagle we are hoping to visit again later in the year and would highly recommend the burn hall hotel to anyone who is thinking of staying there

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Look out for our great offers on our website. See you soon. Regards C. Norky

"Great for visits to York and Harrogate."

4
11/07/2017

Got a great deal on 4 nights Dinner, B&B at only £100 per night (including a cream tea on 1st day). The room was fairly standard but clean and perfectly adequate for a short break. As we spent most of the days out and about it suited our needs. The restaurant was fairly busy but the staff were friendly and efficient. No long delays were encountered at breakfast or dinner services. The dinner menu was varied enough for a short break, the food being well prepared and plenty to satisfy even a large appetite. Breakfast was pretty standard hotel fare and enough to set you up for a day sightseeing. A couple of things niggled me though. The black pudding was always cooked to the consistency of a biscuit and fried eggs had to be specially ordered. Guests were constantly asking where did others get them from. Why not just prepare a tray of fried eggs and put them out for goodness sake?? On the whole we would be happy to use this hotel again when we next visit N.Yorks. and commend the management and staff.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay and that you will visit again. Chill yer boots about the eggs. It was the hen's day off!!! See you soon. Regards C. Norky

"A nice break "

4
11/07/2017

We stayed for 2 nights the rooms are basic but clean. The room was very hot on the first night as the heating had been left on all day and we didn't check in until later on. The restaurant serves great food the belly pork was the best we've had in a long time however dessert was a little disappointing. The hotel is quite a distance from York but the reception staff will get you a taxi which costs around £20 each way. The breakfast is buffet style with plenty of choice.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and the food. Not sure about the heating as its not been on since May?? See you again soon. Regards C. Norky

"Great Hotel Deal."

4
09/07/2017

Stayed here for 4 nights on a Travelzoo deal and were pleasantly surprised at the hotel quality which was way above our expectation. Of the hotel deals we have had this is best by far. Hotel is modern in the main areas and the bedrooms are fresh and clean. Beds were comfortable and although rooms might be considered small they were adequate for our length of stay. Breakfast was a buffet although eggs could be cooked to order. No complaints there. We had dinner in their restaurant 3 of the 4 nights, and the food was excellent and well presented, and staff were always pleasant and efficient. Reception staff were always pleasant and helpful. Only negative we have is with regard to the shower, as the temperature would suddenly change and would swing between too hot and too cold.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review. Pleased you enjoyed your stay. See you soon. Regards C. Norky

"Bargain break well worth it."

4
07/07/2017

We had a lovely two day break at Burn Hall, some of the previous reviews were very negative however they did not match to the reality. The only negative about our stay was the compact size of the bed space, we had elected for a twin room but I imagine what we had was a double room with the beds pushed apart which meant there was no bedside table on one side of the bed nor room to walk, however the beds were extremely comfortable, the staff in the hotel were very pleasant and helpful, the food was very good. Check in and check out were easy and parking was good, all in all a very pleasant stay.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Really pleased you enjoyed your bargain break. Everyone loves a deal!! See you soon. Regards C. Norky

"Don't believe negative reviews"

5
06/07/2017

An absolute bargain break on Travelzoo . The hotel may be out of York however the Park and Ride is just nearby with busses every 10 minutes then no hassle of parking in York town centre. Thirsk and Harrogate also easy to visit from the hotel. The staff could not have been more helpful and all the duty managers had a good sense of humour. The rooms may be basic but clean and functional. If the people who have given the bad reviews wish better then pay the price, however what I paid for two nights in this hotel was incredible value for money.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. I cannot agree with you more. Regards C. Norky

"Excellent stay"

4
05/07/2017

We have just returned from a 2 day break at this hotel through Travel Zoo and thoroughly enjoyed it. The hotel is very clean and modern, the staff were excellent and very friendly and helpful. Our room was a Standard room and perfectly adequate for a short stay, wonderful towels in the bathroom and the bed was really comfortable. We did not suffer any noise from other rooms as some past reviewers have said. The evening meals were superb and the breakfast was fine although rather basic in choice. I would not hesitate to recommend this hotel and would be more than happy to return.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you had an excellent stay and hope to see you soon. Regards C. Norky

"dissaointed prepaid for 2 nights left after 1"

1
05/07/2017

Room 213 Burn Hall Hotel Executive room poor standard with basic furniture Stained carpets curtains and walls Grade 2 façade with student accommodation newly built Promotional offer of free access to Bird of Prey not offered or given Food basic and expensive Drinks expensive Breakfast poor quality (eat as much as you want) nuff said Shower/bath taps faulty Extractor fan not working Spare pillows were used, creased smelly Not in York as advertised a good 25 mins away by car Friendly staff Basically a place for a geriatric coach trip

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Sorry you did not enjoy your brief stay.

"70th Birthday weekend"

4
04/07/2017

Family suggested a Best Western hotel and this was an excellent choice. Situated in it's own grounds with ample woodland and near York this was a good venue for children. There is a bird of prey sanctuary on site and during the weekend there was a great exhibition with many of the birds displayed in flight. This was free to hotel guests although a small donation is requested. Normal entry for non-residents is £10 with different prices for small groups etc. The hotel accommodation is comfortable and reasonably priced. Rooms are small but perfectly formed. We found the food excellent although I was disappointed with the breakfast sausages. My birthday meal was served in a lovely, separate dining area, beautifully laid out and at no extra cost. Despite the fact that the hotel had another birthday celebration the following day, because we were a party of 22 guests, to our surprise they set it out for our breakfast so that we could all be together. The staff were absolutely excellent. The bar area is small and it is difficult to accommodate large groups but we got by with a little shuffling around, hopefully not upsetting any other guests using the bar. There is a large patio area but it was a little too chilly to use late in the evening.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you and your family enjoyed your birthday. Hope to see you soon. Regards C. Norky

"Moderate"

3
03/07/2017

Location is a way out from city centre- approx 25 minutes drive. Quoted £20 per way for a taxi into the city centre so not best for a night out. Front desk was fine, quite a small property so easy to find rooms. Extremely squeaky floors and thin walls- can hear everything! Sounded like elephants stomping about above us when people were walking around. Toilets extremely loud and squeaky when being flushed, thin walls means you can hear the whole floor when flushing toilet. Beds were uncomfortable, didn't sleep well. Didn't have breakfast or meal in restaurant as seemed overpriced. Overall it was fine for the money but would not stay here again due to location and noise.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy your stay. Regards c. Norky

"Very nice hotel in great surroundings"

4
29/06/2017

Nice room though not that big but more than adequate, Flat screen TV desk and coffee/tea making facilities. Huge bathroom with shower over bath nice towels. Good bar with real ales and nice wine. Food OK with a good buffet/full English breakfast.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Look out for our seasonal offers and hope to see you soon. Regards C. Norky

"Afternoon tea"

5
29/06/2017

We came on 28 the June 2017, to celebrate my 50 th birthday, with my family we had booked afternoon tea and when it came out it looked lovely, presented well, the sandwiches were very tasty and fresh, the cakes and scones were fresh and very tasty with a generous amount of jam and cream, overall a lovely afternoon would highly recommend thank you, Wendy, Don, Caroline and Patrick xx

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your Birthday. Visit soon. Regards C. Norky

"No night reception "

2
27/06/2017

We booked this hotel in advance but arrived at 01:00. We tried to let them know we were going to be late but no one picked up. When we arrived the main door was open but no sign of the reception person. After trying for 30 minutes to get someone's attention we resorted to popping our heads over reception finding our paper work and got our keys and went to bed. In the morning we told reception but no excuse was given.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review. Sorry about the Night Porter. Will investigate. Regards C. Norky

"Would Stay Again"

4
26/06/2017

The hotel is set in lovely grounds, reception area is light and modern,. Staff (Jonathan) also his colleague made us feel so welcome as if we were a regular visitors to the hotel. Previously stayed in many best western hotels, but this one we found was excellent, decor in the public area is lovely. The bar area overlooks the garden it's reasonably priced. We took a taxi into York which is a short 15 minute drive, reception provided the taxi number. The standard room was clean, big bathroom with fluffy towels. The room wasn't big, but you get what you pay for. No iron, but one is available if needed. Breakfast there was plenty of choice to choose from, quick service and again, the staff were friendly..one niggle no Danish pastries! Overall, our party thourghllily enjoyed their start Definitely would recommend this hotel as a base to explore the area and to relax in the evening. There's no negative to report during our stay. It was value for money, three star prices with a five star service. Beautiful settling for a wedding venue..

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay and look forward to seeing you soon. Regards C. Norky

"One of the best hotels we've ever stayed at"

5
25/06/2017

Lovely hotel, grounds and setting. Food was excellent. Staff were friendly, helpful and very efficent. We had afternoon tea when we arrived which was very nice. We booked the hotel through Travelzoo on the £89 2 night deal which was extremely good value

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Look out for our deals on our webite. See you soon. Regards C. Norky

"Average"

3
21/06/2017

Don't get me wrong this is a nice hotel but it needs refurbishment in the rooms. I stayed before and was allocated an inter joining room, noisy? This time I requested an executive non inter joining..not much difference between that and a standard room to be honest ..poor bathroom and standard bed ..no water bottles in room either and still noisy ie tvs and toilets flushing Bar is always under staffed but food is good. Now this is a stop over for coach tours so be warned ! Elderly people present who at 6am can be very noisy and quite rude !

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy your stay again. May i suggest one the four star hotels in the surrounding area at double the price, may be more suitable. Nothing wrong with the elderly. I find them entertaining. Regards C. Norky

"Nice break "

5
20/06/2017

My wife and I stayed for a night the staff were very friendly and helpful the place is nice and airy and clean there is a good Bar and a nice beer garden. Breakfast was very nice and plenty of it. We will stay here again when we are in the area.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and we look forward to seeing you again soon. Regards C. Norky

"Comfortable stay "

3
19/06/2017

We attended a lovely wedding at burn hall & booked an over night stay. The hotel is set in nice grounds, The wedding room was beautifully presented & breakfast was very good. We were put in an adjoining room & it wasn't sound proofed very well but otherwise it was a comfortable stay. Only suggestions are that the hotel allows one room to be used for wedding guests to get changed in prior to the wedding. The early check in for rooms started at 12 , which is a bit late for an earlier wedding. I also ordered a cot which was set up without a mattress. I had to request this numerous times before eventually staff put a makeshift mattress down. I would stay here again

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and look forward to seeing you again soon. Regards C. Norky

"Birthday treat!!"

3
18/06/2017

A mixed visit, the staff were brill gave great service on all levels. The food at all meals was good quality, well cooked and presented, table staff were very pleasant and accommodating. The bar area was too small for the number of guests in the hotel. Our bedroom was adequate, clean and tidy, but lacked any kind of personality. The corridors to the rooms were very drab. An off white colour and no artwork, boring. I enjoyed the people we met and the trip to the Birds of prey, but the hotel decor needs a revamp so that it matches the people who staff it.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and thank you for your kind comments. Sorry our corridors are boring, i will have a word! Hope to see you soon. Regards C. Norky

"Recommended"

5
18/06/2017

Great hotel in lovely grounds,we only stayed for a short break but were very impressed with the hotel and friendly staff,we were looked after at our evening meal by Jonathon who was very entertaining and efficient. A excellent menu selection at reasonable prices with a good selection at breakfast. First class.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Look forward to seeing you soon. Regards C. Norky

"Needs a bit of TLC"

3
15/06/2017

The hotel is in a beautiful setting, nice garden. Excellent P+R to York easy to use and is reasonably priced. The room was basic but clean and alright for a short stay. However, it was a bit daunting that the curtains looked like they have been cut by kids using scissors in a craft course and there was a dip around the toilet and had constantly the feeling it would collapse. The floor was squeaking above us and you could hear people walking in the room not to mention the morning love life.. Breakfast was alright but found a leg of a huge mosquito in the baked beans.

"Nice break"

4
11/06/2017

Lovely public areas and well organised and run. The room facing the front of the hotel was nice and clean but could have done with a new carpet as it was past its best and was noticeable as soon as you opened the door. The towels were nice and fluffy and the slippers and robes were a nice touch. Also a nice touch was a fun size toffee crisp and kit kit in our tea mugs. The food was very good, especially the evening meals. Breakfast was nice and hot with plenty of choice, just short of fresh bread and breakfast pastries (croissants etc) - just bread available for toast. - 1 pint of Black Sheep and 1 large white wine spritzer £11.50 which I thought a little pricey but probably is the going rate at large hotels such as this. A wedding was taking place on the Saturday we were there but this did not inconvenience in any way as we were well away from the reception area. It certainly did not affect the service we received. All in all a nice place to stay with excellent staff, just the bedroom needed a bit of a refurb.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay. Hope to see you again soon. Regards C. Norky

"Absolute amazing wedding weekend!! "

5
11/06/2017

Just returned from a 2 night stay here for my best friends wedding! It was amazing from start to finish. Staff are so friendly and helpful the grounds are beautiful and the food is spot on! Arrived on the Friday afternoon and sat in the sunshine with a few drinks and had a lovely meal. All the food is homemade and is 5 star quality so compliments to the chef! Saturday was the wedding day and it was perfect! The wedding suite is ideal if you don't want to see the groom on the wedding day as it splits into 2 bedrooms with a little lobby way in between. Both rooms are a decent size aswell so we had plenty of room to all get ready in there. Function room is a lovely size and looks amazing once all decorated. All in all we had a fantastic weekend here and I would definitly recommend it and stay here again! Thank you burn hall for making my best friends wedding a day to remember!!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you all enjoyed your day. Chef over the moon with your comments. Hope to see you all again soon. Regards C. Norky

"Tired"

2
07/06/2017

Just checked out after staying for 2 nights on a Travelzoo deal. The grounds of this hotel are lovely but the hotel itself is just so very tired. Bit of clue when you are handed your key at reception and it's not a card but a clunky old key fob, kind of gives you a hint that this hotel hasn't been updated since 1992, and the bedrooms don't make you feel any different! The staff just don't smile, the only person I can comment on is the South African waiter in the restaurant, he was lovely! Everyone else just seemed like they didn't want to be there. Main lift out on both days (weekdays, where was the engineer?) Bedrooms are small, full of strange furniture that's just shoved in there with no thought that it's too big for the space, bed also small not a king size as most hotel travellers expect these days. Reception tried to charge us for a meal we had paid for on the night. Such a shame because this place could be so much more. Not terrible but wouldn't stay again.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you felt tired. You must pluck up the courage to say something during your stay. You must have missed the newly decorated bar, restaurant, and reception areas. You also missed the new tables, chairs, curtains, lights, carvery units, crockery and carpets. As for the staff not smiling, i don't believe it. We always laugh at the waiter saying he's from SA when he's from Chichester!!! Sorry you won't be staying again. C. Norky

"Wedding"

2
07/06/2017

Can't fault the wedding reception and staff but have to say worst bed I've slept in and breakfast was awful. At 8am everything was overcooked I mean rock hard I left everything except the toast. My partner who will eat anything left half of his.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Breakfast is freshly prepared everyday and served at 8am on a weekend so can't possibly be overcooked. I thought as a local from Thirsk, you would have spoke your mind and brought it to my attention. Regards C. Norky

"Beautiful Burn Hall"

5
04/06/2017

Best Western Burn Hall was fantastic place to stay,the staff are brilliant ever so helpful.I got lost and went to wrong hotel thankfully another staff Member was staying at Burn hall and kindly brought us there, we were given tickets to birds of prey brilliant for kids and adults.We will book another stay,even walking 1.8 miles to the bus stop on way back was lovely,passing sheep and cows on the way.Would have liked to visited Huby when I've more time.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Service with a smile. See you soon. Regards C. Norky

"Carvery with standards"

5
04/06/2017

We decided to go to burn hall for Sunday lunch and were very happy to see they had started to do a Sunday carvery. My husband and daughter love caveries and good ones are very hard too find! But this one was among the best we have experienced in a long time. And the price is value for money!!! £10.50 for good sized plate but for £2.00 more your fill of 3 meats and 3 yorkshires ( the size of them was gobsmaking). Not only that the staff went above and beyond to please us. I would like to thank Barry & Jonathan especially for being so good to us. Enclose pics as they will shout not speak for this lovely hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. First carvery went well. Only 223 people turned up! See you again soon. Regards C. Norky

"Short break"

5
02/06/2017

Returned this afternoon from a wonderful break, chose the hotel as we were attending Beverley races but wanted somewhere quiet to stay, the hotel was in its own grounds with nothing to hear but the odd bird or two. Our room was on the front of the hotel 307 and was a little worried that it might be a little noisy, but proved wrong. Our check in was efficient and receptionists were very warm and friendly but still applying the professional touch. We booked a table for our evening meal, we were greeted in a very pleasant manner and seated very quickly, drinks were offered immediately and our waitress explained the menu and that a specials menu was also available. We decided not to order a starter and soon realised it was a wise decision, my partner had the steak pie and I had the belly pork with a side of vegetables, both were excellent and such large portions, unfortunately that meant no room for desert. On our second and third night our selections were also excellent. A wonderful breakfast each morning with lovely large pots of tea and coffee. Thank you to all

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. See you again soon. Regards C. Norky

"Not Wedding Guests!"

3
01/06/2017

Burn Hall Hotel is a former mansion house with a large corporate chain hotel attached and a bird of prey centre on-site, for which you can buy tickets at Reception. On arrival, I had to drive right through a roaming wedding party, taking photos, which was somewhat unfortunate. We did seem to be the only people there on our first night, who were not guests of the wedding party. I presume it was a very large wedding, as we were literally in the last room in the building - a monumental trek through seemingly endless, uniform corridors as the lift broke down after one evening. Most unfortunate if you are not able to climb flights of stairs. I was unhappy, when checking in, to have my card swiped 'for security' - particularly as the room had been paid for at the time of booking. This is really not acceptable. The room itself was booked as a twin - for my sister and myself - months previously. My sister had even emailed again to remind them of this fact. Yet, when I arrived and again checked it was a twin (this has become something of a long-running joke between us), it was a double. We then had to hang around waiting for the room to be 'made up'. In fact, they had put another quilt on the bed and shoved the twin beds together again!! How difficult is it to get this right?! The hotel is about half a mile off the A19, so not at all 'in the middle of nowhere', but is part of a strange business development which has seen better days, and this definitely adds to its sense of being isolated. This is probably for the best, as I suspect almost all of its trade is through the wedding business. The 'function suite' - a gloomy conference room, in fact - was blasting '90s dance music all night long and there were guests with children pounding up and down the corridor. Perhaps that's what you get for booking over a weekend. I expect it's much quieter during the week. Although the old mansion house frontage may look very nice in photos, with its small, landscaped garden, the actual hotel is an ugly, corporate-looking building behind it that would not look out of place as student accommodation. Our far-flung room was spacious enough and fairly comfortable once we had moved the beds, although the mattress was very soft. We had a large bathroom with bath and shower, although there was a distinct lack of complementary toiletries - one small tube of shower gel between us that was not replenished when the room was serviced. Good job I'm a seasoned traveller who brings her own! We ate in the restaurant, as it was a Bank Holiday weekend and we literally could not find a single pub or restaurant within 30 miles that was open in the evening for food. Fortunately, the food at the hotel was excellent; cooked freshly to order and with local ingredients. Service was swift and efficient; the staff were friendly and it was reasonably priced. Breakfast was a self-serve hot and cold buffet. Personally, I don't enjoy standing around waiting in a queue to make my own toast in a hotel and I like tomatoes with my cooked breakfast (not available) but beyond that, the food was hot and tasty. Overall, it was an OK stay. I wouldn't choose to stay here again. It's obviously only set up for weddings and conferences, so we felt out of place a lot of the time, which doesn't encourage a relaxing stay. I would recommend the restaurant, though.

"Efficient and friendly Service"

5
29/05/2017

Stayed here a couple of nights with a large cycling group, and despite the hotel being busy with a wedding each day I was very impressed with the way we never felt overlooked. A secure external store was found for our bikes, our pre-ordered dinners were always served promptly and efficiently and the food itself was excellent. I would particularly recommend the belly pork and the fish and chips. The rooms were pretty standard BW pattern, but clean and tidy, and it was nice to have a bath as well as a shower after a long day in the saddle. However it was the friendly and obliging service in all areas which made the difference.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. All cyclists are welcome! See you again soon. Regards C. Norky

"Lovely place "

5
29/05/2017

From the moment we arrived it was a great experience. Check in was smooth evening meal booked straight away the room was great nothing to dislike about it . The evening meal was excellent . Nothing was to much bother breakfast was lovely. I would recommend this hotel to anyone and we will be going to visit again

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Hope we see you again soon. Regards C. Norky

"A lovely hotel, but far off from the main road...."

4
25/05/2017

This is not your usual hotel set-up. You see a lovely house with a nice little garden when you drive in. The rooms are clean, but a bit dated. The bathroom needs some improvement works. Other than that, you get a nice little greeting when you arrive at the reception which is lovely after a day's drive.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay and we hope to see you soon. Regards C. Norky

"Happy Customers"

5
24/05/2017

We stayed at Burn Hall hotel on Monday 22 May for a two-night stay. This is our second visit at this beautiful Hotel. Unfortunately for us, we had a horrible, disrespectable, very noisy drunk gentleman in the opposite room to us. He kept this up along with his friend for four hours. We are not a couple to complain so we just put up for it waiting for him to stop, but unfortunately, he got worse. We could not get to sleep so we rang reception for the security officer. The young lady on reception was very helpful, she said that she would get the Night Manager or the Porter to sort out the problem. Within a few minutes, the Night Manager or Porter came up and sorted the problem out. I would like to compliment the young lady on the reception desk that night and also the Night Manager or Porter for the speed in which this matter was resolved. This sort of problem can happen at any hotel anywhere and it will not put us off from returning to Burns Hall Hotel again. We love this Hotel, all the staff is very professional, friendly and very helpful. The food and the service in the restaurant were excellent and the room was spotlessly clean. Well done to the Manger and staff at Burns Hall Hotel, we will see you later in the year. Best wishes.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Sorry i disturbed you, I won't drink as much next time!!! Hope to see soon. Regards C. Norky

"Brilliant value for money, just a little far out"

5
24/05/2017

We stayed for 3 days during the week and had a lovely time. The bedrooms are clean, tidy, the bed is very comfortable, you get great value for money. We took advantage of a groupon deal that included tickets to the Birds of Prey Centre next door. It is fabulous!! The weather was horrible on the morning we went, but even so, one of the trainers took us round, explaining about all the birds, telling stories, letting us hold them; it is brilliant and you can tell they look after all their birds very, very well. The hotel breakfast was incredibly tasty and re-filled regularly so there was no chewy bacon, no rubbery egg, etc! Fantastic. Friendly staff, hospitable in our requests for more tea/coffee, quiet rooms and the only negative I have is that it's out of the way if you're wanting to go into York. However, they do a set price of £20 with a certain taxi firm, and there are park & ride services all around. Also, the rural views are what you get instead of the short journey. All in all a great hotel for your money.

"Good for overnight stay"

3
21/05/2017

Th hotel was fine nice bar area and restaurant was fine serving quality food which we both enjoyed, buffet style breakfast ok, sausages were awful, dry and taste less avoid. The room was ok bit on the small side but adequate for our needs, shower needs attention freezing or scolding, could do with an update or at least a warning. The bed was ok, but pillows far to soft and hot, did not help with a good nights sleep. Summing up, clean and tidy and ok for a 1 night stay, would use again if nothing better available but only the 1 night.

BurnManager, General Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Obviously you don't know what a good sausage taste like! See you soon. Regards C. Norky

"Good value break in pleasant surroundings"

4
21/05/2017

This hotel is around 10 miles north of York City Centre so a car is needed to drive in to town or go to the park + ride. The prices are competitive and the staff are very very friendly. (thanks to Eloise in reception, Stuart in the bar and Nicola in the restaurant). The rooms could do with updating and the double bed was quite small (queen size) however this did not distract from an enjoyable stay. The food was very good with excellent portions. Also this is a great hotel if you suffer from Gluten intolerance as they look after you royally!!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. For everyone with gluten intolerance we have a flux capacitor. See you soon. Regards C. Norky

"Bird of Prey Centre"

5
19/05/2017

We went on a 2 night stay at this hotel mainly to see their bird of prey centre, unfortunately the weather wasn't kind to us and although we saw the birds they were just sitting on their perches looking forlorn! However, the hotel was great, the staff were very friendly and helpful and the breakfasts were lovely. Despite the weather, we had a lovely time and would certainly recommend this hotel.

"TTaking in Yorkshire beauty locations."

4
17/05/2017

The holiday was organised by the club I belong to and the hotel was the base for our four night stay. It was in a very nice area of Huby in Yorkshire and just off one of the main roads but far enough away from the noise of the traffic. We received a very warm welcome and were quickly and efficiently allotted our rooms. The room we had was located on the first floor and was the furthest room from the reception and facilities. The room was basic, the bed was comfortable and the facilities were acceptable for the short stay. (My wife and I have been in much better Best Western Hotels in Yorkshire) The staff in the dining area were very obliging and cheerful and catered for our needs with a smile. The food overall was as expected for a fixed menu deal - little variety with fish, meat and vegetarian as the main courses - but the breakfast was particularly excellent. The bar staff were again very friendly and obliging but the prices were very high. The accommodation in the area was comfortable with TV in two sections. During our stay the Heinz Chapel Choir from Pittsburgh University USA were staying and at my request some 15 members gave us an impromptu concert on the Wednesday and Thursday evenings in the bar. This was the highlight of the hotel stay and all the bar customers were well entertained.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Hope you and your fellow coach party enjoyed their stay. Regards C. Norky

"Average"

3
17/05/2017

Came and stayed here and to be honest it was an average room, nothing special. I stay in a lot of hotels and this was one of the basic ones. I don't think it was worth the £85 a night price tag. At £10 a head for breakfast we decided not to try. I have nothing to complain about but I am also unsure if we would stay again. It's a good 25 minutes from York so this is another disadvantage. If you don't mind staying in the middle of nowhere and just want a place to lay your head then this is the place for you.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. I'm pleased you have nothing to complain about. Regards C. Norky

"Could be improved"

3
17/05/2017

Having booked a king executive room we were given a disabled room on the 2nd floor and the bathroom smelt of stale urine. Could not stay in that room so asked to be moved. To be fair to the staff they did find us another room on a different floor which was fine but just a standard room, not as big but definitely better as no smell. Having looked back at reviews since our return it is logged in June 2013 when the hotel was called Tulip and before Best Western took it over that a guest was given a disabled room with a stale urine smell. They did not stay the review says. it seems that nearly 4 years later and a change of ownership this is still a problem. Best Western please sort this out. The rest of the hotel and evening meal was good, no complaints there.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. No smell i'm afraid. Thank you for kind comments Regards C. Norky

"Great place to stay in very pleasant surroundings. Ample parking."

5
16/05/2017

Thank you to John and all the staff who made our two night break so relaxing and enjoyable. Great hotel in a peaceful location north of York. Comfortable room, good food. Easy access to York, North Yorkshire Moors and Dales. Tip: use Park and Ride to get into centre of York. When we return to York, Burn Hall will be top of our place to stay. It ticked all our boxes for the perfect break.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay and hope to see you again soon. Regards C. Norky

"Very good hotel in good location"

5
10/05/2017

First visit there, stayed two nights, very convenient location for York, moors and surrounding area. Hotel staff extremely pleasant and helpful, quiet location, some of the quickest Wifi we've experienced in a hotel. Good restaurant.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for excellent review. Can't beat North Yorkshire. Regards C . Norky

"Brilliant"

5
10/05/2017

Stayed 2 nights in the Hambleton Suite which is amazing. Super king size bed, great bathroom and it's own lounge with sofas and 50" tv. The staff are brilliant and friendly always on hand if you need them. The food is top notch as well, we had breakfast and also ate both nights in the resteraunt as for the money we believed we wasn't getting better anywhere for the price. A special mention for the manager a true gent and a man of his word, thank you we will be returning.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Please you enjoyed your stay. Visit soon. Regards C. Norky

"Good staff, Good food, Wifi bad enough to make you never want to come back"

1
09/05/2017

Although the staff are friendly and the hotel food is nice. I have never been so frustrated with the wifi in a hotel. It is very stop/start when streaming online, the connection drops out altogether quite often and it makes for a very stressful stay when trying to take some of those home comforts with you.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Very unfair! Regards C. Norky

"Well above average for the money...."

4
08/05/2017

A much larger hotel than it first looks we stayed on a special offer and I expected the usual slightly run down hotel but was very pleased when we arrived. In glorious grounds and very quiet we found the bar and I was pleasantly surprise at the drinks cost. Comfy seats and the staff friendly. The restaurant (we had a meal free on the first night) was very good. Choice was excellent and quality high. Staff again could not do enough for you. So much so that the Indian restaurant up the road that I wanted to visit did not get visited as we decided to eat again in the hotel on the second night! Room was large-ish and clean with good size bath/shower room and TV. Lovely BIG towels as well. We would return here again if in the area. Best Western do offer a good quality venue in the main and this is one of them.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Visit soon. Regards C. Norky

"Nice relaxing weekend."

4
02/05/2017

Just had a nice couple of days here. The staff were very friendly and approachable, Good food and beer.The bird of prey centre on the premises is a real bonus and highly recommended with lots of birds including golden eagles and eagle owls to see and handle . Will come here again ,hopefully soon.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Look out for our latest offers. See you soon Regards C. Norky

"Brilliant Weekend"

5
01/05/2017

We have just had a reunion at the Burn Hall Hotel, 28th/29th May 2017. The staff can't be faulted .Danny the events manager was most helpful from our first email to actually serving the meal on the Saturday night. The organisation could not be faulted. All our requests/requirements were met, even to having flag pole erected. The staff from top to bottom we excellent, polite, professional and very helpful, without their work, I'm sure the weekend would have been different. The food............. EXCELLENT, well prepared, well cooked and excellently served on both nights. Rooms most comfortable. I could not have found a better location or hotel for our 2 day reunion. Many, Many thanks to John the manager and Danny the events manager and to every member of staff, especially the chefs, for a very, very successful weekend. Thank you Burn Hall Hotel

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. It was a pleasure to serve you all. Flying your flag was the least we could do as you have proudly served your Country. Hope to see all again. Regards C. Norky

"Friendly staff, good bar"

5
30/04/2017

I visited here and used one of the conference room facilities, upon arrival the receptionist was helpful and pointed me in the right direction, the bar was well stocked although I only had a coke and used the conference room the hotel overall was clean and well decorated. I would like to stay at the hotel as it did seem nice.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. Must have made a good impression. Try us again soon. Regards C. Norky

"Some good and some disappointing points."

3
30/04/2017

We visited here for two nights in the last week in April. Good points: Lovely grounds Welcoming reception Clean and tidy albeit dated in places Good quality food at breakfast and evening meal at reasonable prices Plenty of parking Disappointing VERY hot first night in bedroom as despite turning radiator off it still gave off full heat, reported that evening repaired next day. Shower ran hot then cold and so on, so rather unpleasant experience. Both evenings all the radiators (old fashion bulky style) in the bar area were stone cold we wore coats both evenings as did one or two others, spoke to 2 bar members separately about this who said they would have it checked out but when they didn't warm up we spoke to reception staff who took more interest but radiators still cold next evening the newer radiators in the rest of the public areas were fine. Beds were rather small not sure if they were standard size double as felt smaller, would imagine larger couples would find them very cramped. Bar area generally needed to be organised better or perhaps more staff in that frequently the bar was unmanned (a security risk also as exit door very close to bar) because the bar staff delivered drinks to the resturant, or they didn't have available the drink requested or correct glass didn't know the soup of the day all of which I witnessed necessitated the bar man to leave customers at the bar, it just seemed very chaotic. In summary good food at fair price, plumbing needs attention. Reviewing the room in isolation a Travel Lodge or Premier in my experience provides a more comfortable night and controllable shower facilities!

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your review. Regards C. Norky

"a peaceful night's sleep!"

5
29/04/2017

Set in its own ground the hotel is very clean and presentable. Staff are friendly and the rooms are comfortable. We have just stayed there and I don't think I have ever been in such a quiet hotel. It's a little off the beaten track so once you return from your day out there is only the bar you can go in, but, having had a full day out and having walked an awful lot we didn't intend on a late night. There was no banging of doors which you sometimes get in hotels. The room was a very pleasant temperature and the bed was very comfortable. We really got a good night's sleep. The inclusive breakfast was great. From fruit and cereal to full English with toast etc. Would definitely recommend this hotel.

BurnManager, Guest Relations Manager at Best Western Burn Hall Hotel, responded to this review
Thank you for your excellent review. If you want us to bang on your day it's an extra £5. Regards C. Norky

"Good but better if you upgrade"

4
27/04/2017

We stayed here last year for the Harrogate Flower show, again using a Travelzoo voucher which cost £79 for 2 nights B&B in a standard room. Last year we upgraded for a cost of £20, our only regret is we didn't do it again. There is nothing wrong with the room, clean and tidy, but if you like a bit of room in bed, we just found it a little tight. Breakfast is more than adequate and the grounds lovely. We did have afternoon tea, again using a Groupon voucher so for what we got no complaints, I did ask in advance for no fish sandwiches and duly got ham n mustard instead along with egg n cress and coronation chicken. Overall no complaints and if we come next year we will upgrade.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed the flower show and hope to see you again soon. Regards C .Norky

"Acceptable"

3
26/04/2017

Stayed two night on business and whilst the hotel is nothing special there is nothing particularly wrong with it. Check in was swift and the staff friendly. The room was on the small side but clean and tidy. The main issue is because of the size you do hear people going passed the room very clearly. Breakfast is a buffet although you can order from a small menu although they don't proactively ask you if you want anything and there's a 15 minutes wait so I can't imagine many people order. The buffet is pretty standard, not the greatest range but enough to be satisfied. I wouldn't object to staying here again but I would try somewhere else next time I'm in York.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. We would not object to you staying again. Regards C. Norky

"Small and pokie"

2
26/04/2017

We made our booking through travelzoo.com. It was a cheap 2 night deal but we did expect a little more. Our double room was very small. The bed took up most of the room and that was only a 3/4 double. The television kept going off and the shower was fitted incorrectly so the shower on the mixer tap came on instead of the bath. There was rust along the radiators and thick dust on the blind in the bathroom. There was no fridge in the room and the tea making facilities where limited. The rest of the hotel, Restaurant and Bar, were clean and well presented, obviously been up graded more recently than the room we stayed in. Breakfast was ok but no one explained what was available apart from what was on the counter. It wasnt until the second morning that we discovered other eggs where available other than the scrambled on the display. We did have dinner in the restaurant and that was really nice, Huge portion sizes and very tasty. Most of the staff were really helpful, although the receptionist on our first night wasnt the most helpful when I went to complain about the mixer tap in the bathroom. We stayed on the ground floor and the noise levels was high, the plumbing was very noisy and the smells from the restaurant woffed down the corridor, especially the burnt toast in the morning.

"Excellent"

5
26/04/2017

Thoroughly enjoyed our recent 2 night stay 23rd & 24th . Lovely setting and facilities. Compliments to chef and staff for high quality of meals. All were friendly and welcoming but special mention to Jonathan who made time to speak to and advise diners ,also his great sense of humour which made our time there so enjoyable. Will be recommending this hotel and hope to return.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. See you soon. Regards C. Norky

"Hotel with Bird of prey centre just off site."

5
23/04/2017

We had two night at the hotel, this is a hotel we like to come back to, all staff are doing a great job running the hotel, we enjoyed the breakfast and dining for dinner good selection on the menu, if you do come to the hotel you must go and see The Bird of prey centre its just down the side of hotel.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your stay. Watch out for offers and see you again soon. Regards C. Norky

"Above average!"

4
19/04/2017

Okay i will be as fair as i can about this review as i know the manager likes to shout the hotels corner rightly or wrongly. Firstly our impression driving into the car park well its a mixed bag as the grounds are very nice and well kept , all plants and trees lovingly cared for. The building now thats different, the main hotel build is really nice and in keeping with the surroundings but the rest which is tacked on is 70s architecture at best. Anyway into the hotel and the reception is a nice area to check in also the staff friendly and informative. Keep your bearings as when you walk to your room it all looks very bland with white walls and white doors its very very easy to lose where you need to be . When we walked in again a mixed bag ,room very big but souless, big bed as it would be pushing two singles together . Now my biggest surprise was the bathroom, massive but for a disabled or wheelchair bound person with all the usual red pull cords, low toilet, bath, sink, even the mirrors at low level handles at every bit of wall and a strange seat in the corner ....none of this would have been an issue but it was old and tired and the floor had the plastic floor edging going about 3 inches up the wall just like a hospital has....very odd and not a pleasant room to get ready for a night in the hotel. I feel sorry for people who need this type of bedroom as why should they have to put up with bland tired areas to get ready in. Another issue we had was the mobile signal there wasnt one and the wifi signal very weak so that kept dropping out...oh and the phone in the room doesnt work. Downstairs is really nice and classy lovely bar and staff bang on our meal on the first night tremendous and huge portions, second night not so good as the sea bass which was my choice very dry and tasteless , i think it had spent a while under a hot lamp. Breakfast really good with a good choice but sadly no pastries. Would i stop again...yes its a nice enough hotel and the offers they have on is a great idea. Our room 226 so not much of an outlook.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you have been fair but will have a B+ next time. Regards C. Norky

"Previously visited about 5 years go and am back again"

4
19/04/2017

This is a delightful and secluded Best Western hotel in an isolated country setting. Part of the trip was to go to the Birds pf Prey but unfortunately it was closed on Tuesday so I did the Railway Museum instead. Stayed in room 214 which is on the first floor. The bed was a little small and not the most comfortable ever. Didn't eat here other than breakfast so so can't comment on that. The menu look interesting though and mid range in price. I did sample the bar and some excellent beer there. The bedrooms are in a modern extension to the original house and can be noisy [I commented on that 5 years ago]. The sounds come from the room above. The hotel was virtually full with a coach tour in as well as it being Easter. Breakfast was again, first class and the bacon and sausage cooked perfectly and a good choice of alternatives. The sausage apparently was hand made and on my scale was 8/10! Service throughout the hotel was excellent! Will stay here again later in the year.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay and look forward to seeing you soon. Regards C. Norky

"Wonderful food!"

4
19/04/2017

Just travelling home from two nights here. Used a voucher deal so was only £79 which is fab! Also included tickets to the Birds of Prey centre, housed within the grounds; (see separate review), so a great deal overall. At the hotel, the room was a double standard which was a little dated but clean. The bed was firm but that may be comfortable for those who prefer it. The food is outstanding both at breakfast and dinner. Only two vegetarian choices as is the norm and unfortunately I didn't like either but the chef deserves a special mention for cooking me a delicious omelette, cheers chef! Every area we visited in the hotel was very well kept. Most of the staff were friendly and I would like to praise the dark haired lady with a very short ponytail, in the restaurant who was particularly professional. I do like to give very honest reviews so I will add that being asked for the voucher code etc when we arrived was rather unnecessary. I had given all this information to the friendly and courteous man who had taken the booking. Although the Reception Manager, (young blonde lady), did acquiesce to allow us to go to our room to seek it, it meant we spent the beginning of our break frantically searching through deleted emails and the voucher site to find the codes that the man had already taken when we booked by phone and received a confirmation email about. There was also a group of eight people in the dining hall on the second night who became increasingly raucous, disturbing the other diners. Maybe they could have been asked to move into the bar to finish their evening. If you have a voucher deal remember that to claim the free bottle of wine you must dine on the FIRST night of your stay. After a five hour journey we did not feel like a heavy meal so dined on night two, minus wine. The bathroom in our room was very spacious; the size of a small bedroom! The shower was perfect, hot and powerful and towels were bath sheets, white, fluffy and wonderful! We would stay here again without hesitation. Thank you Burn Hall!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Chef happy he got a mention. Regards C. Norky

"Hotel needs modernising"

3
19/04/2017

Just an average hotel this one and it wasn't for me. Good building on the outside and well maintained grounds but once inside it was like stepping back in to a 70's hotel. Room 326 originally for two nights but cut it short and left after the first! Room set up for disabled use which actually made it feel like a hospital room rather than a sympathetically adapted hotel room. Huge adjoining door let all the noise in from the guest next door. Room WiFi was hopeless, rarely worked and certainly not stable enough to work with. Only one bedside lamp which was one of those cheap desk top lamps. Restaurant unpleasantly noisy with the male staff dressed scruffy and not particularly friendly or wanting to be there it seemed. My main course delivered by a youth with disgusting dirty finger nails. Food over priced for the massed produced quality it was (there were some big parties in sharing the dining hall too). Best Western have tried hard by well equipping the rooms with the usual robes, slippers, bottled water etc and is probably the reason they can justify the charges but for me, this was just a basic, outdated hotel, which sent me reminiscing back to elderly Pontins or Butlins establishments of the 70's catering for the masses and is not one I'll be returning to. Final insult was that they still charged me for my second night. At least other companies such as Premier Inn refund you if you check out early!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you wont be returning. Regards C. Norky

"Expected More, Disappointed"

2
11/04/2017

My Husband and I chose York to take our relative for a weekend break. We booked B&B rate. The rooms were dated and tired, we booked two rooms and had they both had issues with the shower and bathroom basin. The restaurant and the portions were generous and hearty. What I found really upsetting, I asked the receptionist for an ice bucket to be brought to our room, I was rudely told it would be a £5 charge. Really bad and both receptionists were off putting and lacked customer service. Sadly we will not be returning.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy your stay. Regards C. Norky

"Wedding guest"

5
11/04/2017

We were pleasantly surprised to find that our hotel room was adjoining onto another friend of ours room. We were attending the evening function of a wedding here and the setting was beautiful. The breakfast was included in the room price and this was buffet style and included full english, cereal, toast, yogurts and fruits. The Room was spacious, light and clean. They had some useful facilities including a kettle, Tv and reasonable hairdryer. Unfortunately we didn't get chance to visit the birds of prey centre ourselves, however our friends that did highly recommend it. The hotel was a beautiful wedding venue, and it was a very enjoyable stay.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed the wedding and your stay. Visit soon. Regards C. Norky

"Overnight Stop"

3
11/04/2017

We were looking for a reasonably priced place for a quick overnight stop on a family trip and found Burn Hall. The desk staff were welcoming and helpful and our room spotlessly clean. We did book a late dinner and were pleasantly surprised at the quality of the food (old school menu done well). All in all, a nice stay.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you had a nice stay. Regards C. Norky

"Value for money break in frst class hotel convenient for many attractions"

4
06/04/2017

Just returned from a Travelzoo offer at Burn Hall. At £79 for two nights b & b it was outstanding value for money and we were also provided with a free bottle of house wine when taking a two-course meal in the restaurant. We upgraded to an executive room for £20 extra and enjoyed the extra room of a super king size bed and more space. Very clean and comfortable room - just a pity there were no easy chairs, just the standard sit-up ones. The staff were very attentive and well trained. The extensive cooked buffet breakfast was first class, although a bit lacking in pastries etc. Just on the outskirts of York the hotel is well situated for the various attractions available in York and North Yorkshire. We will do it again if we can repeat the offer.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Really pleased you enjoyed your stay. Phone direct and we will repeat the offer. Regards C. Norky

"excellent hotel in lovely setting"

5
05/04/2017

my wife and i stayed here for two nights on travelzoo deal.friendly receptionist and very informative on the local area and things to do..didn't dine on the night as we had eaten at the shopping outlet earlier on, but we had a few drinks on the patio area , lovely and pleasant outlook...pricy beer and wines...we had payed extra for a room upgrade ,well worth it ,very spacious room, very large bed ,light and airy with decent views, bath room was clean and large, fresh towels each day ...comfortable room (313) but really could use a new carpet.breakfast was buffet style, usual choice, nice and fresh and plentiful, only one of the staff could smile. spent that day in the bird of prey centre,5 mins walk in to the pastures behind the hotel...excellent place. next day it was 10 mins drive to the rawcliffe park and ride, easy to use ,bus every 10 mins and only a £1 if you use your bus pass . good hotel would use again and recommend.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Hope to see you again soon. Regards C. Norky

"Excellent stay."

5
29/11/2016

What a lovely hotel, rooms where lovely and clean, food was excellent. Went into the birds of prey centre which is really good loved meeting the donkey. ?? Will definitely go again. Great area for walking.

"Lovely break"

4
28/11/2016

My sister and I enjoyed a lovely break at this hotel, we received excellent service from very cheerful, helpful staff, not forgetting housekeeping who provided good service and lovely large fluffy towels. We enjoyed a very nice dinner and a good variety of freshly cooked food for breakfast. Restaurant staff were very smart and polite whilst interacting with customers. The only downside to this hotel is the remote location, it is about 8 miles from Rawcliffe park and ride, to go to York, it would have cost approx £18 each way by taxi. I would go back to this hotel.

"Excellent"

5
27/11/2016

Where to begin.....the Lady on reception was so friendly on arrival , the room was just the right size with a lovely deep bath and proper tea bags. The bar area is not huge but the atmosphere was perfect and the settees very comfy The restaurant was a specific highlight...with huge portions and the best steak pie I have ever tasted . The best part though was the staff who were all professional but very friendly and funny. A special mention to Jonathan who served us in the bar and then seated us in the restaurant....he was lovely . We were staying at the hotel for a funeral but everyone made it just that little bit easier We will definitely be back and next time we will have to try the afternoon tea as it looks scrummy xx

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased we made your stay a little bit easier. Staff really pleased with your comments. Regards C. Norky Ps. Please stop putting the tea bags in the bath.

"Burn Hall"

4
27/11/2016

Lovely hotel good food lovely staff, but the most uncomfortable bed I have ever slept in the mattress was very lumpy. The room was clean and roomy but no replacement toiletries were left e.g.shower cream and toilet rolls had to go out and buy some.But still enjoyed our weekend here.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your weekend. See you again soon. Regards C. Norky

"FRIENDLY COMFORTABLE HOTEL BUT SOME AREAS NEED URGENT ATTENTION!"

3
27/11/2016

Staff are very helpful and friendly at this country hotel which sits near Easingwold about 9 miles north of York. Not in my opinion completely ideal for disabled people as the main lift was out of order throughout our stay!!?? Also the reception area was cold for both staff and guests! Rooms were ideal for those staying a few days and were warm and comfortable. Ample parking and for those interested, a Birds of Prey centre at the rear and free tickets included!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Sorry about the lift but we do have another next to it. Hope to see you soon. Regards C. Norky

"Extremely Disappointed"

2
26/11/2016

The reception staff and breakfast staff were really kind, the room however was really disappointing as was the managers concern over the standard of the room. We persued our complaint with head office and were given a £50 gift voucher to use at Best Western hotels as a gesture of goodwill. We enjoyed the bird of prey centre & the location but the bed looked as if it had been slept in and the carpet was stained and dirty, the net curtains were grubby and creased and the bath panel had dirt along the top edge. When we phoned reception to complain on arrival we were told that it is only a three star and we were in a executive room!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Dear Mrs De Frece Thank you for your exaggerated review. Regards C. Norky

"Warm and Friendly"

4
24/11/2016

We booked a room here because of the reasonable price and country location. Also because it is right next to The York Bird of Prey centre. On arrival we were welcomed by 2 very polite,friendly and extremely helpful reception staff, Zoey and Emily, both of whom are a credit to Best Western. We had some future booking enquiries which were dealt with straight away and very efficiently and we were extremely grateful for their help and advice. The room was CLEAN though a little small and a bit dated but adequate for an overnight stay apart from some noisy guests who had absolutely no respect for other people staying here. The food in the hotel was very good, served piping hot with only a short wait. Very reasonably priced for a hotel restaurant. As with the reception staff the bar and restaurant staff were polite and efficient. Due to personal circumstances we have made 6 further bookings as our first visit to Burn Hall had gone so well. Our thanks to Zoey and Emily particularly and we look forward to our next visit this weekend.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Look forward to welcoming you to Burn Hall soon. Regards C. Norky

"Weekend in York "

4
21/11/2016

Nice hotel in lovely grounds very quite and peaceful location. Really friendly and helpful staff. Breakfast was well worth paying for. Hotel is situated 11 miles outside of York so a taxi or short drive will get you there, well worth a visit

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Hope to see you again soon. Regards C. Norky

"Lovely night away!"

5
21/11/2016

Recently went here to celebrate our Wedding Anniversary on Monday 14th November. We booked via Groupon, taking advantage of the offer which included Afternoon Tea and free entrance to the Bird of Prey centre. Easy to book over the telephone. We found the hotel easy and got a parking spot just outside reception, The lady I had booked with was also on check in, she remembered it was wedding anniversary and said congratulations - she let us know check in was 2pm (we arrived at 11am) so she gave us our tickets for Bird of prey Centre which was next door, which we went and enjoyed (will do separate review). Came back at 12:30 and went for our afternoon tea, sat in a lovely bar area and the staff lovely and helpful. The cakes and sandwiches were delicious! Cannot fault at all. The receptionist let us check in at 1:45 - went up to our room which was lovely. Small, but perfect for us. Clean,well decorated, huuuuge bathroom and a comfy bed. They had left us an anniversary card which was a lovely touch! thank you. We ate out for tea - struggled finding parking again when we returned so just had to park where we could (as a few others had) and we went to the bar to have a few drinks. Not as expensive as some hotel bars! Only thing I would recommend to the Hotel is not to have sports channels on the TV... understand some people could ask for it but it ruined the atmosphere a bit! Nice night sleep - a little warm but opened window. Headed down for breakfast at 8am which was lovely again. Buffet style with plenty of choice, very tasty. Overall i'd say the hotel was brilliant - especially as we only paid £45 it was EXCELLENT value for money. The hotel is clean, modern, friendly staff, nice room, cannot really fault apart from the few niggles I've said! Thank you for a lovely evening!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Pleased you enjoyed your anniversary. Contact us direct for our special offers. Regards C. Norky

"Good hotel"

4
21/11/2016

We spent one night here on a visit to York. It is a good quality, 3 star hotel. The staff were attentive and the room was clean and warm. The breakfast was really good. It is next to the York Bird of Prey Centre, and we found it convenient to use one of the Park and Rides into York, where parking is difficult.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your weekend. Visit soon. C.Norky

"Nice rooms, poor hospitality "

3
16/11/2016

The food/drink let the hotel down as it was so overpriced as you can tell from the other reviews. Breakfast is greasy and although is a carvery style breakfast lacks in choice. I found the staff pleasant and the rooms themselves were faultless

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you don't agree with our prices. Regards C . Norky

"Lovely relaxing stay"

4
15/11/2016

Having booked an online offer we had a lovely stay at Burn hall could do with a little updating in places but good value for money and nice and quiet out of town stop over for York friendly welcome and lovely breakfast

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Regards C. Norky

"Christmas shopping break in york"

5
15/11/2016

It was a pleasant stay at this hotel the food was good the staff were pleasant and helpful an all round good stay. The hotel is situated just outside York away from the hustle and bustle just right for a trip into York for Christmas shopping

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Perfect review! Regards C, Norky

"" What a Find""

4
15/11/2016

Just come back from a 1 night b & b break at the Burn Hall. The Groupon deal advertised was a remarkable offer & included an afternoon tea & a visit to the on-site York Bird Of Prey experience. The standard room was perfectly ok with pristine bedding & large white fluffy bath sheets albeit it had a bit of a motel feel to it. We had done an 8 mile walk from the car park at the top of Sutton Bank & enjoyed some of the finest views in England before checking in around 16:00hrs. Abbie on reception was very nice over the 2 days handling our many questions with great patience & fortitude. The staff were all very friendly & helpful. As the hotel is a little isolated from the local villages we ate in the restaurant that night & the meal was quite good (sea bass & oven roasted veg off the specials board) although the portion a tad on the small side. Had an early breakfast which was very nice again before going off on a 4 mile walk in the neighbouring countryside to wear it off as we had booked the "afternoon tea" at midday in order to visit the Birds Of Prey at 13:30hrs. I must say this was an outstanding experience watching the bird flying display & then holding a Golden Eagle on my (gloved) left wrist. The guys running the show loved their work. The Peregrine Falcon was something else, I knew they were fast but not that fast. The little Barn Owl was a joy to observe as well as was Rolo the Eagle Owl. Also a couple of large deer in the paddock for people to pet. Looking forward to our next visit to the to the Burn Hall sometime early next year to enjoy it all once again.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. See you soon. Regards C. Norky

"Nice stay"

4
15/11/2016

Stayed at Burn Hall in early October for a couple of nights. The hotel itself is quite large considering its location (approx 20 mins from York). The accommodation we had was a standard room which oddly had a bathroom nearly as big as the bedroom. It wasn't a problem just a bit odd. We did however find the room cold when we arrived (late evening) as the heating was off. We sorted it out by telling reception when we went to the bar for a drink and when we returned to the room it was on. The bar area was nice, with a number of easy chairs dotted about, also there was a couple of Tv's ( Football was on). Our stay included breakfast which was great. Pleanty of choice and of good quality, can't comment on the dinner facilities as we ate out. The staff we did see were helpful and pleasant. All in all very pleasant.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay. Regards C .Norky

"Lovely break"

4
15/11/2016

Just got back from 2 lovely days at Burn Hall Hotel, we went on a deal for 2 nights Sun and Monday that included breakfast and free passes to the Birds of prey in the hotel grounds The stay was great, where the staff were very friendly and helpful, special thanks to Zoe on reception, Stewart who worked the bar on our first night and Jonathan the duty manager who was very professional and helpful in the resto on Monday night The room was comfortable and the hotel is in easy reach of Thirsk and Helmsley where we visited by car All round a great stay

"Short break"

5
15/11/2016

Had a weekend break, very good value. On arrival we had the afternoon tea,which was part of the deal . O.k. For a snack but if I had paid 2 x £15 I would have been a bit disappointed. Visited the wild bird sanctuary in the grounds and found that to be excellent, again tickets were part of the deal. Breakfast at the Burn hall hotel was excellent, the weekend we were there was very busy, but the food was continually topped up. The staff were very helpful and friendly at all times. Though the Rowe were given was small it was adequate and clean. Odd proportions as the bath room was almost as big as the bed room. Parking at busy times was at a premium,though their was an overflow. All in all a very enjoyable visit.

"Nice enough"

3
13/11/2016

The hotel is in the middle of nowhere, with almost no phone reception. There is free Wi-Fi though, that works fine. Staff are friendly. We ate in the restaurant the second night. The food was delicious. The service was very good to start with, but as they grew busier, they were neglecting tables. People waited quite long even to have their drinks orders taken, and the kitchen could clearly not keep up. But generally it's a nice place, but don't go for dinner too late! The staff recommended a good local restaurant for the first night.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Hello bugetfussy. Thank you for your review. Chip in and help next time! Hope to see you soon. Regards C. Norky

"York delights"

5
12/11/2016

Four days here with my wife and enjoyed every minute. This hotel is located in a nice quite area in the country side of North Yorkshire. The rooms were very nice not overly spacious but ample for a short break. Maid service was good and everything nicely done for your return in the evening. Breakfast was plentiful and nicely presented. We chose to eat dinner in the hotel and were not disappointed , although the emphasis was on quantity and slightly lacking in quality. I have had nicer meals in other Best Western hotels. The staff in all the areas were excellent. Overall an excellent choice.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you again soon. Regards C. Norky

"A flying visit"

3
12/11/2016

Bought a Groupon deal for afternoon tea at the Burn Hall hotel and a visit to the nearby Birds of Prey centre was included. After a quick stroll around the many owls and hawks (weather was a bit inclement) we had our afternoon tea. The food was good, but the room it was served in lacked ambience, with a tv screen showing a news channel (featuring the U.S. election results). Not sure I would go back to the hotel but Birds of Prey centre definitely worth a visit on a warmer day.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Donald won. Stay over next time. Regards C. Norky

"Wonderful staff"

4
11/11/2016

Just returned home from a two night stay at Burn hall hotel. My husband and I had a lovely stay. Clean room, beds and pillows very comfortable and lovely fluffy white Towels. Ate in restaurant both nights enjoyed all meals, especially the Steak and Ale pie. Unfortunately we needed to change our room 328 on the the first night due to a window that didn't close properly. We cannot praise Emily B. enough for her handling of the room change, her friendliness and professionalism were top class. Indeed all members of staff are a credit to the hotel. The main reception area is quite cold due to doors open constantly. Feel sorry for the reception staff they must be freezing. Would definitely stay here again.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Check out our website for our latest offers. See you again soon. Regards C. Norky

"Friendly helpfull staff"

4
10/11/2016

Our room was fine,good size,clean,plenty of towels, good en-suite as well. We stayed 2 nights on a groupon deal which was amazing value. We had a very nice afternoon tea on the first day,and two evening meals(not included in our deal) which we both enjoyed and were good value. The buffet breakfast had plenty to choose from and was well cooked.The public rooms were pleasant and comfortable. All in all a lovely well run hotel .

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Look forward to seeing you soon. Regards C. Norky

"Accommodated to our needs"

4
09/11/2016

Arrived on the 6th Nov with my partner to a friendly welcome. Room wasn't ready until 2pm which I knew about. Went for the afternoon tea whilst the room was being prepared. The afternoon tea was nice but it was just a standard tea, although they did accommodate deracinated...was just tea bags though no loose tea leaf. Stayed in a standard room which was as it's described. Standard. It was fine but when it came to sleeping it was like trying to call asleep on a rock. The hardest mattress I have ever slept on. Breakfast was included which was help your self. The best sausage I have ever tasted (No pun intended) Overall a lovely hotel I would return again but maybe bring my own mattress topper. Thanks to the lady from Newcastle / teeside made our stay that extra special by knowning we were allergic to caffeine. It's the little touches that matter and made our stay.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Cant't beat a good sausage on a morning! See you soon. Regards C. Norky

"Great Value"

4
09/11/2016

Stayed as a couple for 2 nights. The room was plenty big enough and was very clean, as was the bathroom which had a very powerful shower. The bath towels were huge and fluffy and were changed after our first night. We didn't eat in the hotel, however the bar area was a pleasant place to have a drink and the staff we very friendly, as they were through out the hotel. Considering the price we paid for our stay I think this hotel is excellent value for money.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Everyone loves a fluffy towel. See you soon. Regards C. Norky

"Great staff ,well run hotel"

5
07/11/2016

A 2 night stay as part of a Travel Zoo offer which included a bottle of wine and afternoon tea. Even though we were not at the hotel until 3.55 and afternoon tea ended at 4 we were served without question by friendly and attentive staff. From reception to housekeeping the staff were excellent .

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Excellent! Thank you. C. Norky

"Nice place to stay"

4
07/11/2016

We stayed here whilst attending a wedding in York and took in a bit of shopping as well. Whilst the hotel is 12 miles north of the city there is a handy park n ride nearby but we went in on the evening and returned by taxi. Each trip was £20 - not bad for a Saturday night. Hotel is comfortable with a nice bar and restaurant. We didn't have dinner there but Sunday morning breakfast (buffet) was very good. Staff were very friendly and helpful. Parking is free and the wifi is also free with a good signal in the bedrooms. What else do you need?

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Visit soon! Regards C. Norky

"Disappointed"

1
06/11/2016

The hotel was within easy travelling to york. Although a bit outdated it was a fairly good hotel.Bedrooms were a bit on the small side and food was average.Was extremely disappointed regarding the ring which went missing from our room while we were at breakfast and was never found.No solution from the Hotel!!!!!!!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Disappointed with your review posted today, as you stayed with us over five weeks ago. Sorry we could not find a solution to the missing ring, to which you purchased the day before. I am pleased that you found your other rings. Regards C. Norky

"One night stay"

4
06/11/2016

We had a lovely stay at this peaceful Hotel.The staff were very nice and the rooms were comfortable and clean.The highlight however was the evening meal which was superb.I had Steak and Ale pie with chunky chips and Veg.The pie was made with short crust pastry and the steak just melted in the mouth.I strongly recommend eating in the Restaurant,you will not be disappointed.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Hope to see you soon. Regards C. Norky

"Staff superb - made our stay special "

5
06/11/2016

My wife and I, stayed at the Best Western hotel for our wedding anniversary. I purchased a Groupon voucher that entitled us to afternoon tea, a one nights stay at the hotel, entry to the birds of prey centre and breakfast. I called the hotel a few days before our visit and ordered some flowers for my wife as a surprise. The bouquet was lovely and a happy anniversary card was waiting for us, this was a lovely touch and really appreciated it. The staff were superb and extremely friendly. The afternoon tea and breakfast were lovely and the room was nice and clean. We loved our stay and will hopefully visit again in the future

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for excellent review. We try our best!! Check out our website for our latest offers. See you soon. Regards C. Norky

"Another fantastic stay at The Burn Hall Hotel!"

5
05/11/2016

This is our third stay at this wonderful, peaceful well run hotel. Ideal for a relaxing getaway. Easy access from the A19, ideal for visiting York and Leeds. Top class staff, nothing too much trouble. Lovely spacious, well maintained rooms. Free access to the best bird of prey centre I have visited! The Food is excellent and reasonably priced. Will keep on visiting, no doubt.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. It was a pleasure looking after you and your family even though you are from Sunderland!! Really pleased you have learnt to use the internet. See you soon. Regards C. Norky

"Comfortable hotel with great staff"

4
04/11/2016

With regular deals Burn Hall can be great value, we paid £99 for two nights including £15 each against a meal in the restaurant for the first night. We booked two deals which meant four nights at the same rate. I have stayed at the hotel several times under three owners, the latest being Best Western and to be honest the food which, in the past has been good, this time was variable; the first night steaks were fine, a second night the food was average and on a third night when we couldn't be bothered to go out, one of our meals was poor - but the duty manager both offered alternatives and took both my wife's disappointing meal, and my own average meal that night off the bill. No fuss. He was relatively new and I suspect meals will soon be improving dramatically under his watchful eye. Breakfast is a buffet affair with plenty of decent bacon and sausages, scrambled eggs, mushrooms and so on (poached, boiled or fried eggs can be ordered and are cooked fresh) and there is the usual cereal, fruit and so on and a commercial toaster. I must admit I indulged myself with toasted bacon sandwiches. Rooms are quiet, reasonable size and comfortable, including the beds and have good wi-fi. The room also had an ethernet socket, which I didn't try. The room was clean as were the corridors and public rooms. There is plenty of parking with some at the side and some at the rear of the hotel, there is also a bird of prey centre as well as extensive grounds. The village of Huby is about five-minute drive away and has a decent pub, The New Inn, which does good meals. The real strength of Burn Hall is its staff, who from housekeeping to restaurant to front desk are always friendly and helpful and willing to offer advice on things to do or places to visit. They really make you feel welcome. York is not the cheapest when it comes to car parking but there is a park and ride on the main road into the city which has a quick and efficient bus service which goes via the Railway Museum and ends up by York Minster which is also where you catch the bus back. The hotel is a good base with the North York Moors nearby and places such as Whitby are not too far away. Look out for deals and Burn Hall is excellent value.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Spread the word!!! Regards C. Norky

"Squeaky beds , and squeaky clean "

3
03/11/2016

Lovely stay , great price deal for two nights . We was greeted by afternoon which was medicore at best . Not worth £15 per person , thankfully we didn't pay , it was included with our stay . Tea pots could do with a good bleaching , very stained and was chipped ... if you work here , ask yourself this "would I like to drink from that spout " ;). Too much butter on the sandwiches ... sounds picky but there was a lot on it and not enough filling . Nice room , bathroom clean .only issue the springs had collapsed on one side of the bed and it sounded as though next doors had collapsed too at half 4 in the morning ..... ;). Staff pleasant , cleaners do a great job.always arguments over the third biscuit , please can we have more in our rooms just to stop confrontation . Breakfast was fine , Can't recommend the sausages enough , they were great . Scrambled eggs were not so good . Hotel in good location ,close to a retail park which we didn't realise till the last day and spent three nights in the same pub eating . I would recommend staying here .

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review and recommendation. Visit soon. Regards C. Norky

"Excellent value for money"

4
03/11/2016

We've just taken advantage of a 2 night deal booked through Travelzoo and added an extra night at a very reasonable rate. This is a large hotel well situated in a quiet location and very convenient for York and the North York Moors. Our room was spacious, clean and well equipped. The bed was very comfortable. The shower was a bit difficult to use but acceptable. We ate in the restaurant twice and the meals were very good and the service excellent. All the staff were very helpful and cheerful and the hotel was very professionally run. We would certainly return there in future.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. See you soon. Regards C. Norky

"Aplace to chill and wind down."

5
03/11/2016

Burn Hall is set in lovely private grounds near to the village of Huby. The rooms are a good size, clean with very comfortable beds. There was very little noise enabling a good night's sleep. The staff were exceptionally friendly giving the hotel a welcoming ambiance. We stayed on a very reasonably priced 2 day break which included breakfast on both days, afternoon tea on the first day and free bottle of wine with a meal on the first night. The food was excellent with plenty of choice. This hotel seems to have got everything right. We had an excellent break. Well done to the staff.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Regards C. Norky

"A excellent stay"

4
01/11/2016

My room was very good with a huge bathroom. The food choices were very good each day of our stay. The food was delicious and very well presented. It would have helped each evening if there were more staff in the bar as we had to wait quite a while queuing. Some of our group had a problem with flies in their rooms but the majority of the group who had this problem were sorted out fairly quickly.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank You for you excellent review. Pleased you enjoyed your stay and maintenance has fixed his flies. Regards C. Norky

"A quiet, countryside stay near York"

4
01/11/2016

This is our second visit and it does what we expect of a good hotel. The rooms are clean and comfortable, the food in the restaurant is of a good standard and it enjoys a quiet, rural setting. We took a 2 night bed and breakfast deal for £89 which included afternoon tea on arrival, a complimentary bottle of wine with our meal on the first evening and free tickets for the Bird of prey centre next door. I can't fault it.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Regards C. Norky

"Random trip away"

3
29/10/2016

We took advantage of their autumn deal of 2 nights bed and breakfast with dinner on the first night. Rooms are adequate and clean. Staff are nice and friendly and happy to have a chat. Dinner was ok at best, it could have been a lot better had the little details been looked after more. Silly things like mushrooms and peas cooked to a cinder. Not to take that away from them though as the meat was cooked lovely. Would happily stay again should the occasion need it.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Watch out for those deals on our website. Regards C. Norky

"Lovely staff"

4
29/10/2016

Modern bedroom, like a Premiere Inn, with all the expected features such as over-the-bath shower; free view television; small kettle, tea, coffee, biscuits. The dining room is more characterful, being in the old part of the building. The buffet breakfast was excellent, with plenty of choice. Dinners were good and the staff were very attentive.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Hope to see you again soon. Regards C. Norky

"Great value stay"

5
29/10/2016

Stayed on the £99 two night deal. WHAT A BARGAIN! Lovely room, toiletries and hairdryer, tea, coffee and biscuits all provided. Lovely peaceful setting. There were tickets to the Bird of Prey centre included...a definite must see. It was excellent. Also included £15 pp towards your evening meal on the first night. lovely food, huge portions. Good job we didnt have far to walk, we were absolutely stuffed! All the staff were helpful, pleasant and sociable. The towels were changed each day. Hot shower albeit over the bath so could be an issue for those with mobility issues. Not sure if any rooms have a shower cubicle. A 15 minute drive to Rawcliffe park and ride which made access into York a breeze. Will definitely be back!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Look forward to seeing you again soon. regards C.Norky

"Afternoon Tea - AWFUL."

1
29/10/2016

Took my son for afternoon tea. I could not believe what came to the table, cheese & pickle sandwiches, egg, cheap ham & cranberry. All cheap white bread, asked for brown which they changed but so bad we left them. The scones tasted of fish! cream was disgusting, the other cakes were dry & stale. We laughed with another couple about how bad it was. Every other table needed clearing of earlier afternoon teas. I politely complained to the receptionist who just looked bemused. I will be contacting the manger.

"To upgrade or not?"

3
28/10/2016

Staff brilliant although seemed to be a shortage at busy times like breakfast causing delays in bringing tea to table. Breakfast good. Afternoon tea included in our deal. Cheese and pickle, Ham with cranberry sauce and egg and cress fingers, warm scones with squirty cream, three smaller cakes. Plenty of standard tea. It was fresh and enjoyable, and we were allowed to have on second day. Thank you Best Western....but we have had better so three out of five. Evening meal was OK. I had steak pie. Very hard crust but varied vegetables, nice chunky chips and gravy. Lots of meat. With a glass of wine was approx £18.00. large portions. The hotel has a nice frontage and gardens. Plenty of car parking The main accommodation is in a very large complex slapped on the back. It's cuboid and very seventies in structure. No heating but we always take a small fan heater so didn't affect us and restaurant areas not cold like rooms. Probably because very busy. We upgraded and were refunded upgrade charge. Room was a good size. We slept well but bathroom was equipped for a wheelchair users. No radiator. Very low sink and mirrors. My husband is over six foot and stood over the mirrors so had a good view of his stomach when shaving. No toilet seat but a nice padded back rest. Lots of red alarm pulls. I think you get the picture. Phone in room did not work. Reception offered a move on second night. We refused as we only had that night of our two night break left. Included in our deal was a visit to The York Bird of Prey Centre. A short walk through the ground. It is a fantastic days entertainment. Informative staff. Everyone has a chance to hold a bird.bof which there are many. All healthy and well cared for. There were also informative displays. Another informative and amusing talk on the golden eagle and the history of falconry etc. The children and adults were included everywhere. My children have long grown up and it is a long time since I have seen so many children so well behaved because they loved the experience. You need a car. The walk to nearest pub is a good twenty mins. Dangerous as no paths. No street lights and fast cars. Also it's a drive to York. Is it good value? Our first Best Western. Breakfast excellent. Basic choices but to a good standard. Meal basic again, hot and edible. Our room was comfortable but will not upgrade again. You get what you pay for and for what we paid yes good value. Will probably be back just for the Bird of Prey Centre.

"Afternoon tea Nightmare"

1
28/10/2016

All i can say is do NOT come here for afternoon tea. Overpriced and awful atmosphere. The cream is squirty cream. The scones where dry. There wasn't any choice of tea. The sandwiches were OK. I refused to pay.

"Excellent customer service"

5
28/10/2016

We stayed here on the 20th and 21st October as part of a Groupon deal. we were greeted by a lovely girl called Emily who helped us check in and dealt with us in a very friendly and professional manner. We got our room and found it to be very clean and perfectly acceptable but as it was our anniversary we decided to ask for an upgrade to maybe a bigger room with a better view as we would be here until Sunday, we went to see Emily on the desk and explained and she very kindly offered to show us another room first at no extra cost before we upgraded, the second room was also very clean and absolutely fine but we were told that we could, of course, upgrade to a room with a suite for a small charge which we did and we were very happy with it!! complimentary robes and slippers, luxurious items in the lovely bathroom and huge flat screen tv all helped us to feel extra special for our anniversary. Each time we passed reception Emily made sure she asked us how things were and if there was anything she could do to make our stay more special, she seemed like she genuinely cared about her guests and it was noted in the bar as we overheard other guests commenting on her professional but friendly and very likeable character. The next day, Emily was alone on the desk and we noticed a queue at check in, I noticed how she dealt with every single guest calmly, professionally and courteously and her bright smile and charming personality really shone through. the hotel itself is lovely, the barman whose name I can not remember (said he was from Ashton in manchester near our home town) was also absolutely lovely, professional and went out of his way to help us, he suggested wines for us, food and told us how great their restaurant was and he was not wrong. the food was wonderful, steak perfectly cooked although I feel there were far too many fat but delicious chips on our plate, a side order or serving them in a bowl might be a better idea.The gentleman that saw us to our table and waited on us had very high customer service standards and all staff seem to be very well trained. All in all, we had a wonderful stay, and it really does show that sometimes its the people that make a place and we will be returning at Christmas time and hope to see the same again. If i had staff like this running my busy hotel, i would be very pleased indeed. great place. from the Fagans x

"Third visit and probably the last ??"

3
27/10/2016

We visited the hotel last weekend for the third time and came away slightly disappointed. We have always really enjoyed our stay but this time found the bar area to be very cold and quite dirty and also no Guiness or real ales all weekend. We asked about the heating and beer but didn't get an answer. The staff are all great and always cheerful and approachable. The food was all very good . I hope the standards come back to how it used to be as this is one of our favourite places to take a weekend break.

"'Different'"

4
26/10/2016

I stayed at this hotel for one night on my way back fro Scotland with my husband and family who came over from America. It was a lovely stay and a lovely hotel. We had the opportunity to use the rifle range which is at the back of the property which was quite a fun challenge and experience for us all. I would leave love to stay there again.

"Very disappointing"

2
26/10/2016

We booked an overnight stay here, thinking that we had booked a room in an attractive hotel in countryside not far from York, but were disappointed. If you just want somewhere to sleep - fine. We slept well. If you are in holiday mode and want to get more from the experience, look elsewhere. What is most surprising is how little atmosphere or charm Best Western has managed to generate. We have stayed in Travelodges with more character. Most of the hotel is an ugly 1970s(?) block with little charm and the rooms - judging by the two we saw - have no sense of welcome or comfort beyond the physical. There was something utilitarian, even clinical, about our room and en suite. Even the dining room, in the older part of the property, feels dowdy and unwelcoming. Its saving grace during our visit was Jonathan, a waiter with a drole wit, which we enjoyed, and who also went out of his way to be helpful. We rated our evening meals as poor and felt they were overpriced by £4-5 each. They had even run out of the guest real ale, leaving only insipid Tetley for anyone who wanted bitter. Breakfast was OK but we were seated in a side room to the main restaurant that felt unheated. Part of the problem with Burn Hall is that it is so isolated. You can't nip out for a meal unless you drive. Having already complimented our waiter, we would exempt the staff generally from any criticism. The reception staff were especially helpful when we needed some information. Our dissatisfaction was with the hotel itself.

"Weekend treat "

3
26/10/2016

Hi we stayed here 22/10/16 read other reviews good & bad. Location was lovely really relaxed, hotel was nice but only not many bits to go in , all seems to be meeting rooms, Stayed for afternoon tea was lovely , bar staff were okish , benson bar was cramped and full , so we sat outside , nice seating area but no heaters , they were unplugged !! Checked in to our room , and had asked for a nice room at booking as it was our anniversary, knew they would be a price to pay to upgrade, the reception staff were GREAT !! Really nice , lovely young girls , bent over backwards for us , So our room was 107 small , bed seen better days was the most Uncomfortable bed I've ever slept in !! Room was cold no heating , we ask when it gets turned on ?? Said they would fix it , they put a heater in our room to warm it up for us , yes and it did, small and chatty room , bathroom omg very dirty in deed , shower & curtain full of mould , floor & tiles filthy !!! We couldn't shower at all waited till we got home, yes there was no room upgrade !! And we asked but they were full, sorry they said we didn't know , I was fuming ?? too late to go else where so stayed. Evening we booked in the restaurant BIG mistake !! Staff were good apart from one , who was serving us , she is training to be duty manager , ha what a joke she is rude, abrupt , showed us to a dirty table and never cleaned it ! After 20 min she still didn't take our order or ask if we wanted a drink , but seated others , I asked her to order she just ignored me again and again , so there was a a older guy think he was in charge , very busy man , I explained he wasn't happy , served us straight away, we waited 50 min for a drink , dirty table , no water or side plates etc like others, I cudnt believe it, he asked her to do table and collect our drinks , she ignored him , so he went his self, I bet there was some cross words . Food was reasonably priced, I had lasagna , yuk , no meat no pasta just plain tomatoe sauce n cheese , I'm a cook and that was disgraceful, pleaae chefs look it up in a cook book, lasagna is easy, my partner had belly pork which looked and tasted lovely. No atmosphere, no soft music , just a empty feeling not a happy place, so we didn't leave a tip which I was upset about , cos I know how hard they work. Breakfast was nice , good choice , free for all , no menus etc, sausage was nice but under cooked , had to change mine, In a nut shell lovely place, most staff fantastic ! Especially reception, upgrade your room and make sure it's done .

"Interesting stay"

3
25/10/2016

We enjoyed our overall stay. Bed was comfy and clean and the hotel was what we expected, not amazing but Middle of the range. The restaurant food and serves however were very poor. I received burnt bacon and my other halves chicken was well overdone. We also had to ask for condiments twice and get out of my chair, after not being asked if we would like any, before we received any.

"Not the best of Best Western!"

3
25/10/2016

We stayed for two nights on a special deal which made it good value but, had I paid the price quoted by Best Western Central Reservations, we would have been complaining. Firstly, I must say that the staff were obviously hard working and over-worked! We came to the conclusion that the hotel is understaffed as most of the staff seemed to multi-task trying to cover whatever needed doing most! Bar staff superb! Best vodka/cranberry drink I've been served in a long time! Arrived late afternoon for cream tea which was included in the price. The room we were given had a window ajar which wouldn't close. My husband reported to staff on the way to the restaurant. Cream tea very poor. Again, had we paid full price of £15 each, we would have asked for a refund. Firstly, the teapot leaked all over the table - the spout was chipped and looked as if it had been for a while judging by the colour of the chip.Three basic sandwiches each, small scone with jam and cream (not clotted), a finger of sponge cake and a small square of fudge and cookie. Needless to say, we were still hungry and decided to eat out as the hotel dining menu didn't appeal to us. No-on had attended to the window so we complained again. One of the managers came, fiddled with some keys, decided the lock was broken and agreed to find us a new room. We wanted to unpack but it was at least half an hour before Reception phoned and we were allocated another room. The rooms are very small and basic and, overall, the hotel is cold. Our room took most of the night to heat up and we found that we needed to keep our coats on in the bar area. In comparison to Premier Inn, the rooms are smaller and not as inviting or cosy. The hotel itself looks tired internally and the restaurant area is depressingly dull. Carpets look shabby (except in the Conference room and Reception areas). We went out to eat on the Sunday night at a local pub only to find that it doesn't serve food on a Sunday! The landlord also advised that many pubs in the area stop serving food at 5pm! Unfortunately we had to return to Burn Hall to eat. The menus we were given were sticky and smeared, I cleaned the table myself and the carpet under our table was littered with food. But the staff were busy all night and were helpful and amazingly cheerful despite their workload! We had a scampi meal and left the chips as they were onpbviously frozen and undercooked. The small portion of treacle pudding was lovely but expensive for what it was. Price of drinks at the bar was reasonable. The ambience of Benson's Bar is unimaginative and cold. Cobbled-together furniture, dark decor and large windows with no heating makes this an uninviting area. Unfortunately, apart from some settees in the reception area, there is nowhere else to chill and relax at the end if the day. Richardson's restaurant serves exactly the same food as the bar but allows you to eat in a more formal environment but this has to be booked. It's then the luck of the draw whether you manage to get a table in the main dining area or in the dingy area where we had cream tea. Breakfast this morning was chaotic. (Self-service) We arrived down at 9 o'clock and waited to be seated. There seemed to be something missing at every station. The orange juice was empty, there was no fresh fruit and dishes on the hot plate were waiting to be replaced so people were queuing. As I wanted a light breakfast, I asked for pastries (menu states a selection of pastries). When they came it was a pain chocolat (which I don't like) and one for each of us although my husband hadn't requested anything. So these were wasted. They went to the wrong table initially because there doesn't seem to be a system in place for the right food going to the right table. So I decided to have a bacon sandwich instead but both the bacon and egg dishes were waiting to be replaced. It was 9:20 before my husband managed to get a full cooked breakfast. I must say, though, that the bacon and sausages were excellent! The restaurant appeared very busy at breakfast and the staff couldn't have worked any faster or harder. They were doing a multitude of jobs. Even the chef looked harassed! Whilst there we visited the Birds of Prey Centre in the grounds of the hotel. This was included in the social deal and as absolutely superb. It is run by a family and by other enthusiasts and volunteers and we had a very enjoyable and informative visit. Fantastic value and an experience we would recommend. Overall the hotel was very disappointing. Although we knew it was 3* rated, we have stayed in other Best Western hotels with a similar rating but which are far superior. This one looks sadly neglected and not what we would expect for. Best Western Hotel. The Staff here are doing a fantastic job despite the fact that there doesn't seem to be enough of them. Our criticism is of the hotel and the inefficient system that seems to be in operation. The hotel seems to be operating on a shoe string. Come on Best Western! This hotel is not up to the standard that we would expect from a hotel in your group. Time to put your house in order!

"Shame about the bed"

4
24/10/2016

We stayed one night and almost everything was fine. There is a large car park with free parking, friendly greeting on check in and a very nice restaurant for an evening meal. The grounds are well laid out and there is a pleasant seating area at the front if the weather is good. However this was spoilt with the quality of the double bed which was actually two singles put together. One side was fine but the other was saggy and uncomfortable and dipped in the centre which created a uncomfortable ridge in the middle. Neither of us had a good nights sleep. The shower could do with an upgrade too as the water fluctuated between hot and cold as it came off the taps rather than a separate shower. Otherwise the room was fine for one night. We did report this and the receptionist said she would report back to housekeeping Limited choice on the breakfast buffet but quality and presentation good.. We would stay again and its in a lovely location.

"Great visit :)"

5
24/10/2016

This is a very pretty place and the breakfast was amazing! We were very well looked after and would definitely recommend it. The rooms are warm and comfortable. Without us even having to ask, at breakfast time one of the girls realised we didn't have milk for coffee yet so she just brought some, well done on great service :)

"Lovely comfy bed, warm room, warm staff!"

4
23/10/2016

I stayed here for one night (Saturday) for a conference on the Sunday. The room was very nicely decorated with a super comfy bed. It was lovely and warm and well stocked with biscuits, chocolate, water and hot drinks. The toiletries are nice quality and the hotel offers top ups on request. The buffet breakfast was very tasty and also well stocked. From the minute I entered the hotel to the time I left the staff were so friendly and helpful. The only reason I have given four stars is because the hotel was very busy so it was a struggle to park (although the receptionist told me about the overflow car park I was there alone and wanted to park close to the lit up area adjacent to the hotel) also the wifi was unavailable on Sunday but when it was accessible on Saturday it was very quick. I would recommend this hotel for visiting York also as there is a very good park and ride service a few miles down the A19 from here (Rawcliffe?).

"very pleasing"

5
23/10/2016

The staff nothing to much trouble food was brilliant and plenty, rooms,corridor,reception all first class will be going there again if we can get in as they are all ways full up there is a very big parking area there as well

"Pleasant stay"

4
23/10/2016

Arrived for one night stay on Friday.We arrived early and had a drink in the bar.We found the atmosphere very relaxing.The room itself was very clean a bit on the small side but ample room for us.The only problem was the noise could be heard in the rooms either side.We had a meal at the hotel which was good value for money and very tasty.The breakfast was good also.The grounds are nice and seem to be well maintained.The staff we come across were very helpful and friendly.We would return.

"Good solid stay"

3
22/10/2016

The burn hall is a 3* hotel, and that was the quality of our stay. My wife and I came here for a short one night stop in Hull, on group on. It was cheap and a very pleasant experience. Had we paid full price, we may have been disappointed. The room is very simple, more simply even than a holiday inn but it was clean and fresh. The Burn Hall itself is a mis match of styles. Part of the hall is beautifully built, it looks extravagant from the outside and the grounds are lovely, but I couldn't help but feel the inside was a bit like an old people's home in terms of decor and atmosphere. It could be so much better. We had an afternoon tea which would have cost £15 if it wasn't on group on. That would have been far too much money for what was essentially a few shabby sandwiches, two scones (which were freshly made and delicious) and some small cakes. The tea was nice. The cream that came with the scones was squirty cream I think, and the table next to us had brought their own clotted cream! We didn't eat dinner there and had a drink at the bar late on which was nice. Cooked and continental breakfast in the morning was lovely. On the whole we enjoyed our stay, but we are easily pleased. 3* is about right.

"Our Third Stay At Burn Hall"

4
21/10/2016

This hotel is north of York just off the A19 and is only a few miles from the park and ride at Rawcliffe Bar. As car parking in York is poor park and ride is much easier than driving in.This was our third stay. It wasn't a Best Western hotel the first time we went but very little has changed. The rooms are a decent size but I am not over keen on the over bath shower. I had to fiddle with the taps to get the water temperature right. I much prefer a modern shower cubicle. We were there for a midweek break which included afternoon tea on the first day complementary entry tickets to the adjacent birds of prey center. It was amazingly good value. The breakfast included in the price was buffet style on an all you can eat basis with a good selection of hot and cold items. I would very happily go again.

"Short break to visit York"

3
20/10/2016

Stayed here for a couple of nights to visit York. Location in the Countryside quiet and handy for York, 20 min drive. We expected the room to be on the small side which it was, it was cold when we arrived at 4.30pm and we had to ask for the heating to be put on at 8pm. The room was fine although the shower was a combination bath tap type and was inconsistent for hot water. The restaurant was also cold so I was uncomfortable eating however the food was great, hot and generous portion, but we did have to remind them about our drinks as the main course arrived before them! I've had many hotel breakfasts and this one left me disappointed as it was limited choice, (juice, bread, fruit) you had to ask for pastries, we were given choc au pain which had been heated in the microwave, not the best. Afternoon tea was fresh but an average selection. We visited the Birds of Prey Centre on site, this was great and all the spectators were given an opportunity to participate in the 'flying' arena.

"Mid week break "

4
19/10/2016

Arrived and greeted by very efficient and friendly staff, room clean and equipped as one would expect in a best western hotel. Breakfast buffet style plenty of choice. Took evening meal in the restaurant, good choices all through the menu. Steaks were really good, cooked to perfection and served well. Comprehensive wine list and not too expensive. Some decor throughout the hotel a bit tired but notices around saying that modernisation going on. All in all a good stay

"Simply marvellous "

5
18/10/2016

The one night stay here i had with my partner was simply brilliant value for money. We had little expectation for the add ons -like afternoon tea and access to the birds of prey centre, but they were both great. Our room was a standard modern hotel room (a bit dated Travelodge! ) but clean with everything you could possibly need. The staff were super friendly and helpfull. The food in the restaurant was of a really high standard, a real treat. Can't wait to go back and stay longer. Highly recommended.

"Great hotel"

5
18/10/2016

Lovely hotel with friendly staff. Limited wifi signal but we still had a pleasant stay. Close to York for shopping. We enjoyed our afternoon tea there too. On the first night we ate in the restaurant and on the second in the bar. The food portions were really good.

"Great food but noisy hotel"

4
18/10/2016

Good location close to York and 40 minutes from Whitby. Restaurant and pub eating were good and portions were generous. The room was clean and basic but the sound carried dreadfully and we were woken on numerous occasions by a crying child located somewhere else in the hotel. Staff response to this was very poor and it was laughed off and dismissed.

"Yorkshire Deal - What a bargain!"

4
18/10/2016

We have stayed at Burn Hall Hotel on three occasions and can recommend it wholeheartedly. It's 12 miles or so out of York and set in lovely grounds. We paid £130 (including our drinks bill!) for 2 nights bed (1 night in a suite), breakfast and 1 evening meal. At this price you'd struggle to get room only for one night in York at a comparable hotel. The rooms are clean, food very good and and an excellent standard of service from check in through to departure. If I was being picky, then please provide the correct knife with the meat dishes, ask if any sauces etc are required and put a sofa in the suite. We will be back for visit number 4 next year.

"Friendly staff"

3
17/10/2016

The staff and the restaurant food at this hotel deserve 4*. All staff very friendly and helpful. Cheery Nicola, always bright and lively at every sitting, deserves a special mention, but the restaurant staff and the food certainly made this short 3 day delightful. Well worth visiting the Birds of Prey Centre situated on site.

"Unfortunate Customer Service !"

1
17/10/2016

This is the review letter sent to Best western after our stay at this hotel. Unfortunately their response and the Hotel owners was very dismissive and suggested that as the hotel owner was on duty that day and because we didn't shout out on the visit we are pretty much making it up. So my advise would be don't waste your money as customer service is non existent for Best western and Burn Hall Hotel, ********** Last weekend my husband and I visited York (uk) to celebrate a very special anniversary. Due to limited accommodation availability within the town we booked a night in York then looked for a special hotel to stay for the second night away. We found availability (Saturday 8th October) at Burn Hall Best Western Hotel (Huby) the price seemed fairly reasonable and the Hotel looked very nice, this would be our first stay in a Best Western Hotel. I have to say it really let our expectations down, In comparison to our first night in an amazing room which may I add was only a pub accommodation but was an amazing room and expected our next night was going to be an equally lovely experience in a big country hotel , we were sadly left very disappointed. Firstly may I say all staff were very friendly and courteous throughout our stay,but the hotel itself was such a disappointment. There was a speed awareness course starting and twice my husband was instructed where to go for it ?? then on two occasions the Carlsberg beer was served with what we presumed was chemicals still in the pipes, but not nice as my husband noticed after a big mouthful which made him vomit. After a couple of drinks in the bar whilst waiting to check in , we got our keys and headed for the room (121) , we knew from booking we were in a standard room but we really did not expect such a basic , small and old room for a Best Western. The room and bathroom was very old and dated, the bed was tiny which was just as well, as a bigger bed would not have fitted in the room. I really expected so much more and far superior standard from your chain of hotels. We booked dinner for 20.30 and again and sadly what a disappointment, No table clothes , which left our plates spinning whilst trying to cut our food, which sounds minor but really was hard work !, My husband had lasagna which he couldn't finish, after it took a good 20 minutes to cool he then proceeded to eat it, from personal experience this was not home made and not at all pleasant to the pallet, I had pork of which was so tough I couldn't cut through it and had to leave it in the end. I am sorry to send this e-mail but I thought you may appreciate the thoughts of two new customers and their first impressions of a the Best Western Chain. A I'm sure many do, my husband love to get away and unfortunately Best Western will not be somewhere I would happily book again I'm sad to say , your hotel didn't totally spoil our special weekend as we made the most of it , but it did let it down massively and definitely did nothing to enhance our trip. I hope you find these comments helpful in working towards hopeful improvements for future customers. Kind regards Amanda & Simon Davies

"Afternoon Tea with an added attraction"

4
16/10/2016

Myself, husband and adult daughter visited this hotel for afternoon tea. Really lovely and the service was extremely good and just as you would imagine in a hotel like this. We had afternoon tea for two but there was more than enough for the three of us by purchasing an extra pot of coffee. No curled crusts on bread as sometimes can be the case! Everything lovely and fresh and a nice selection of buns plus of course scone (which was warm) with clotted cream. After eating we spent a good hour visiting the York Birds Of Prey which is on site. Marvellous displays and plenty of information given about the birds.We have never seen birds so tame. The guys who run this obviously love what they do which was conveyed throughout the display which was a credit to them

"40th Ruby Wedding Aniversary Treat "

4
14/10/2016

Thanks to all at Best Western Burn Hall Hotel for truely memorable stay . The staff were first class from the moment I booked up to the check out .The upgrade to a suite and the congratulations card from the staff was very touching much and appreciated by us both . Service for afternoon tea evening meal and breakfast excellent, food quality and quantity not seen at other hotels we have stayed at . Would recommend the hotel as it good quality surroundings and close proximity to Yorks park and ride make this a perfect place to stay for one night or several nights . Looking forward to our next visit thanks once again for making our 40th Anniversary so nice .

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay and it was a pleasure looking after you. See you next year! Regards C. Norky

"A great overnight stay"

5
14/10/2016

We recently stayed over at Burn Hall with a Groupon deal. The hotel is perfectly situated for York. Although a little dated, it's clean and welcoming with friendly staff. Afternoon tea was really nice, as was breakfast. We had dinner in the hotel and it was reasonably priced, great food. All in all, a great stay.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Hope to see you soon. Regards C. Norky

"Beautiful relaxing break"

5
13/10/2016

what a lovely hotel. check in great.room good size clean very quite. nice fluffy white towels plenty of hot water. lovely grounds and gardens.nice bar area good prices.excelent food in the restaurant . friendly staff throughout. will definetly be returning.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Don't forget to check our website for our latest offers. See you soon. Regards C. Norky

"Burn hall Best Western best by far"

5
12/10/2016

2 night break for 2 with afternoon tea on the first day, 2 breakfasts and booked for evening meals. From start to finish we enjoyed the hospitality. Friendly professional staff that made the experience a joy. Complimentary vouchers for the owl and birds of prey rounded of a perfect break. Don't hesitate to stay at burn hall it's welcoming and value for money.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really enjoyed looking after you. See you soon. C. Norky

"Lovely stay"

5
11/10/2016

In the area for a funeral and decided to stay an extra night for a visit to York (not been there for 40 years). Our room was very good, with very comfortable bed. Dinner was excellent, especially the slow-cooked belly pork, and breakfast was one of the best. The bar was comfortable and not overpriced. Altogether an excellent hotel. Wished we had stayed there on the first night also. We stayed at a hotel near Earswick which was £3.00 cheaper and it was nothing compared to this hotel.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for the excellent review. Really pleased you enjoyed your stay. Book direct next time and we will split the £3.00! Regards C. Norky

"Fantastic break"

5
11/10/2016

Thank you once again for a great stay, food was great, room brill and your lovely staff a pleasure to meet up with. visited the bird centre this time and really enjoyed it. I feel I must mention Nichola who is a credit to your team, Thanks again, see you at the end of the month. Gillian TW

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. See you soon. Regards C. Norky

"Good value and investing in the future"

4
09/10/2016

A new property to Best Western and one that is clearly getting investment and going through a refurbishment programme. Stayed just the one night. Room was comfortable. What impressed me though was the Bar and Restaurant staff. Not only friendly and attentive but professional at the same time. Almost "on patrol" making sure guests were being served and taken care off. Very good food quality and freshly cooked. The fish pie will not disappoint. Listed as York but it's 12 miles outside with good road connections to the A and M roads. Will return in a year and look at the improvements.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Really pleased you enjoyed your stay. Always on patrol. Over and out! C. Norky

"birthday present sadly ruined"

2
09/10/2016

my son bought me a birthday present of a night at burn hall hotel and a visit to the bird of prey sanctury. we drove from stockport on arrival at this hotel we checked in and were alloted room 203 when we opened the door the stench of urine and disinfectant hit us head on the smell was as if we had just walked into an old folks home . i was phisically sick in the toilet. my wife the noticed 3 spiders crawling around the ceiling area .we checked out immeadiatley .we raised our concerns with the reception staff who said sorry about the room. we left only to be followed down the drive by a receptionist asking would you like to try another room. nothank you and never again that was a night mare .i would expect better off best western.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Sorry you did not enjoy your 3 minutes with us. Take great exception to your comments as untrue. See from your other TripAdvisor comments you are hard to please. C. Norky

"An excellent Groupon break"

5
07/10/2016

Spent 2 nights B and B with a Groupon voucher, this included afternoon tea. When arrived reception was a shambles due to the flooring being relaid, however the staff managed extremely well. Our room was very clean and well decorated. The afternoon tea was good especially the scones and cream, probably the best we have ever had. Breakfast was the usual buffet, the fruit salad was good and the hot food well cooked, extremely tasty bacon. The evening meal in the restaurant was good, well presented and served by very caring staff. On our departure the reception looked smart. The visit to the Bird of Prey Centre was included in the price and that was a very enjoyable afternoon, especially with my wife being able to handle a Golden Eagle, a great experience. Over all a really great break with no complaints at all.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. See you soon. Regards C. Norky

"Birthday Stay"

3
01/10/2016

My husband and I stayed for two nights for my birthday as we wanted somewhere near York and good links to Leeds. Great location-9 miles from York and easy links to the motorway for Leeds-close to Huby which has nice pubs for drinks and food-and live music if times right! The hotel itself was nice, the staff on reception were friendly and the breakfast staff were really nice and smiley, very friendly and welcoming! Bar staff on the other hand weren't as welcoming-one night coming back from a meal out at 10ish it seemed like a massive effort for the barman just to serve us-and it wasn't even busy! I asked for a hot chocolate (I'm pregnant) and was told the machine was t working, so when I asked for an orange juice instead, the barman pretty much sighed and said 'I'll make you a hot chocolate instead cos we're out of fresh orange'....so service wasn't great as we felt like we were inconveniencing him! Rooms were comfortable and big. Smelt a tad foisty and a bit like stale cigarettes (non smoking room),but other than that, couldn't fault it.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you couldn't fault us. Stay longer next time! Regards C. Norky

"Sadly disappointed!"

3
01/10/2016

We had been given a voucher for afternoon tea at this hotel by relatives, we arrived in plenty of time for our pre booked time slot and had a walk around the York Bird of Prey centre which was adjoining the hotel. Our first impressions were good as the hotel building and the well maintained grounds were looking quite exceptional in the early autumn sunshine. We were directed to the bar area for our afternoon tea and were met by a young man who took our voucher and directed us to our seats, he quickly brought us our tea and shortly afterwards a young lady brought our food. Upon inspection we found this to be rather unimaginative, whilst quite plentiful, Coronation Chicken sandwiches were not really to our taste, although the salmon was good. The scones with cream and jam were rather dismal, we found them to be dry and unappetising. Lastly, the choice of cakes etc was particularly uninspiring. Whilst not trying to be too critical, having experienced afternoon teas at numerous other establishments over the past few years, this is a work in progress.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy your Afternoon Tea. Please watch out for Xmas Afternoon Tea offer. Regards C. Norky

"Wedding Day"

5
30/09/2016

Wow! What an amazing day we had! I really could not thank Danny enough, he did an amazing job making sure our big day was as amazing as it was! Everyone commented on how beautiful the food was, and how nice their rooms were! Everything ran so smoothly thank you to all the staff! I will definitely be returning for the amazing food and the lovely rooms. Thank you so much to everyone!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you all enjoyed your day. Danny thanks you for his comments. See you all again soon. Regards Leo

"A great hotel"

5
27/09/2016

We have just spent 5 days at this hotel and thoroughly enjoyed ourselves. Yes, if you look to find problems, you will find problems but we didn't. Our room was great and clean. The bed was definitely debatable to start with but we slept well on it and had no complaints. The meals were excellent and we enjoyed everything we had., Probably more seats in the public areas ie reception and bar area would be a good idea but we did manage to get a seat everytime. The staff were superb in all areas and they all deserve a big thank you. The manager was great and very friendly. The grounds were superb with lots of walks (although not too long). We never went to see the birds of prey (which we could have done) but seemingly we missed a treat. All in all this is a lovely hotel with lovely staff and facilities. We had a great time and would recommend this hotel any time.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review and kind words. Really pleased you enjoyed your stay. Hope to see you again soon. Regards Clueless Leo

"Couldn't be more helpful"

4
27/09/2016

We stayed Burn Hall last weekend for a family celebration and we were so impressed by the service. The meal was very satisfying with very generous servings of good quality food. This is not gourmet dining but very well presented, well cooked, wholesome fayre. One of our number was celebrating a significant birthday and, despite being very busy, the staff were happy to serve a cake which we had provided together with plates and forks. When the meal was over the Maitre D went out of his way to make a side room available to our group to continue to drink and chat. Breakfast the following morning was also served in the semi-private side room.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Yorkshire food with Yorkshire portions. Pleased you all enjoyed. See you next year. Regards Leo

"Coach trip from Kent."

4
26/09/2016

Had a very happy and comfortable 4-night stay at this hotel. I travelled with a party but without a partner and enjoyed a double room, comfortable and well appointed. Food was good, plentiful and nicely presented. The staff are friendly and helpful. We were welcomed with tea and shortbread which is a nice touch. There's always a chance to nit-pick but it's usually down to personal choices. I would return to this hotel in a heartbeat.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Hope to see our friends from Kent again soon. Regards Clueless Leo Ps. you were right about the nit-pickers !!!

"Disappointing stay"

2
26/09/2016

My friend and I stayed for one night only at this hotel. I had thought that Best Westerns were pretty good quality, but found that this was not the case! I had booked an Executive King as there were no twin rooms showing on the booking website. So when we checked in I asked if there was something else available. There wasn't, bit the receptionist did offer the gave the bed divided into two, which we readily accepted. We were told it would take about two hours, which wasn't a problem for us. Four hours later and there was still no sign of it being done, so I called reception. I was advised that housekeeping had gone and a member of the restaurant staff would do it when they finished in the dining room. As the bed was so shoddily dressed I accepted this and waited. Eventually the job was done. The room was clean but the decor tired. I fell off the toilet as the seat was not attached properly! The hotel was so hot and stuffy at night I could not sleep. The window only opened a tiny bit and did not make any difference to the temperature. I the morning I did see that a fan was available from reception, but in the middle of the night I didn't want to disturb my friend or reception with making this request. In the morning at breakfast, we were asked by the maitre d how many people were joining us, several times - it was as though he couldn't believe two women would travel alone! He had a very unkempt appearance for someone of front of house, his jacket was stained and the buttons done up incorrectly. Breakfast was OK, but very basic. The selection was disappointing - there was nothing in the way of bakery products - just white or brown bread for toast. For £120 per night, this hotel certainly isn't worth half the price. I would not stay here again, or in any other Best Western.

"Burn Hall"

4
25/09/2016

had a very pleasant stay with the family the staff were magnificent the meals were very nice (big portions) the rooms were adequate need a little TLC but bedding was clean did what it needed to do would recommend this place very tranquil in a beautiful setting with the bird of pray next door the only down side is there is no where for to sit and relax with a drink after your meal One of the over flow rooms which was set up for breakfast a table was cleared for us to sit at to keep our company together all the staff bent over backwards to make our night special thank you to every one

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. We serve Yorkshire portions! See you all again soon. Regards Leo

"Good night sleep & memories made! "

5
25/09/2016

My partner, our daughter and I stayed here on Friday night. We were visiting Flamingo Land the following day for my birthday which is a short drive away and made the journey from home shorter! We had an amazing sleep in the bed, so comfortable! Staff were friendly, particularly one man at breakfast but he didn't have a name badge! My partner proposed to me on the Friday evening so I will always hold fond memories and hopefully we will return to celebrate! Thank you!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you all enjoyed your stay. See you again soon. Clueless Leo

"Not their best...more their worst"

3
25/09/2016

Its all looks good on arrival, welcome greeting at reception, helpful and friendly. Room was OK small, normal double bed, springs on mattress could be felt, not a comfortable sleep. Couple of nice local pubs a couple of minutes drive, not walkable, both do good food. We came back for a drink in the bar late in the evening, there were wine/drink price lists on the bar, Pint of San Miguel £4.20...so expensive, but when it came to paying was told £4.50, queried this with the portly barman, who simply stated that's the till price and the price on the list behind the bar, indicating a small framed list on the back wall of the bar about 8 feet away, so no chance of being read by customers, he didn't even remove the incorrect price list just turned in around so the beers were on the back, leaving it to be used by other guests for prices. Totally unacceptable, my wife challenged a suited night manager with glasses a short while later about the price gain to be told it what the till shows that's charged, this is all contrary to licensing and pricing laws, yet seems they don't care. Before we left the bar I went to take pictures of the two lists and their location, the bar man questioned my actions and I explained it was for my review, he immediately refunded the 30p difference...Now in my mind this is either a scam by the bar man and his manager or the hotel are just ripping off their guests, I don't know what other prices differ between the list and the till. but dare say there are more. Breakfast was a cooked one, with self service buffet, we were met by a man in a dark suit that was filthy, with his shirt tails also visible below the back of the jacket, this did not make the breakfast very enticing, but thankfully the other male in a suit was clean cut and well presented (John) the two young ladies also serving there were excellent and well turned out. The breakfast had an adequate selection, the tables were bare, many of which had the edging missing and were exposing the wood beneath, it wouldn't take much to make them look better or just use tablecloths, both John and Hannah served us and were both very helpful, nothing was an effort. The other male seemed to be just going through the motions and lacked enthusiasm or customer care. The hotel does have good wifi so that was a plus as mobile reception very limited, nice grounds and setting. The hotel is doing deals soon for breaks, but they will have to be a good price to be value for money, the restaurant at the hotel is on the expensive side, hence many will use the two nearby pubs, The New Inn was excellent food and good service, There are issues that need to be sorted by the management especially relating to pricing issues at the Bar, either scam or disregard for the rules.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your inspection Virgil but your friend Javer beat you to it. Regards Leo

"No way Best ! "

1
24/09/2016

Room reasonably clean but very small, nothing like advertised bed terribly uncomfortable with springs twanging as you moved! Pillows had no guts to them but bedding was clean . Bedside tables are face height and too close to bed with nasty corners . Restaurant expensive better food about 2 miles down the road at the New Inn. Bar not only expensive but the prices in the menus and on the bar differ to the very small printed framed price list behind the bar on the wall which had higher prices that you were charged. We did query this with the barman who was most unhelpful and the night manager who advised 'that it's whatever the till says ! ' Breakfast was a buffet affair not very appetising, plenty of food available though The dining area was tatty with the dining tables having lost their edging strips with bare rough chip board showing . Two staff were very pleasant and helpful Hannah and John. One waiter though was so unkempt and filthy it actually put me off eating . The last time I saw a suit that dirty was on a tramp in London the waiter had his shirt hanging out visible below his jacket so many stains and dirty marks on his suit it truly was disgusting and a good wash and shave wouldn't have gone a miss. All in all disappointing Western Burn Hall Hotel and no I've not missed 'Best ' off by accident it truly wasn't best of anything !!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review. Sorry you did not enjoy your stay. Regards Leo

"First Class Hotel"

5
24/09/2016

Room was Normal Size, Clean Towels every day and room was very clean. Food was exellent and reasonably priced. we where on a deal but the service in restraunt was very good. Staff very cheerful. The hotel was right out in the sticks and you could here a Owl at night.

"Excellent stay"

5
22/09/2016

You know when you have just the the hotel where everything is right, it's a rare occurrence. The staff pleasant, the bedroom clean and well presented, the restaurant clean, crockery and cutlery to hand. Food portions generous, well presented and very well cooked.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. You can visit anytime! See you soon. Regards Leo

"Bong Bong!!"

4
20/09/2016

Stayed at this hotel start of September for four days for a special weekend to celebrate my wife's big birthday. The food in the restaurant was very good but the mattress in our room was shot to pieces.Every time you turned over the springs went Bong Bong. After the 3rd night we decided to pack up and go home early. At the reception the receptionist asked why we were going early and he offered to change the room for the last night of our stay.We were already packed up and ready to go. We went home to a goodnights sleep.Still musn't grumble.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. It was the grandfather clock at the end of the corridor going Bong Bong. See you soon. Regards Clueless Leo

"Basic Ok - nice meal"

3
20/09/2016

Bit of a late booking as trying to find somewhere near York. Got a double room alledgedy one of last available for date we needed. We paid a discount rate which made it comparable to a B&B but did not include breakfast. Room was rather basic but functional. No refinements but fine for a one night stay. Would have been a bit miffed if paid full price. Not sure if this was a true representation of all the rooms but I wouldn't stay in it if it was a special occasion. We had a meal at the restaurant and enjoyed it very much. Good food and ample portions. The staff were friendly and attentive.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. You were a tough nut to crack! Hope to see you soon. Regards Leo

"Well run hotel, good staff"

4
19/09/2016

Had a nice weekend stay in the Burn Hall hotel, the Duty Manager and staff where great and as for the Roast Pork Loin which I had on the Saturday evening was magnificent, and was a pleasure to eat, and made my birthday weekend special along with the staff. The only bad think about this hotel was the temperature of the hot water which took a long time to warm up and then was very hot, you would need to be careful with little one.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review. Really pleased you enjoyed your birthday. Hope to see you again soon. Regards Leo

"What a lovely place"

5
15/09/2016

We had a lovely time at Burn Hall and enjoyed the peaceful surroundings. There were lots of house martins swooping around which was great to see from our window and the place was spotless. A little gem!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for excellent review. Hope to see you soon. Regards Leo

"Weekend Break"

4
14/09/2016

Stayed on 2 occasions over 2 different weekends. The staff were friendly and helpful considering we checked in quite late. Beds were comfy. The breakfast was lovely. It was not too pricey. We would stay again.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
That's what we like to hear! Thank you for taking the time to review us. Watch out for our offers on our website. Regards Clueless Leo

"association dinner"

4
13/09/2016

Attended an association dinner. stayed overnight. Room was good but the shower had poor temperature control, ie very hot or cold. Dinner was vgood however my pudding was icecream which had started to melt by the time it arrived. Being a busy night they could have put more bar staff, waiting 10 minutes to be served is a bit too long.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Really pleased you all had a good night and enjoyed meal and function. Hope to see you all soon. Regards Leo

"Yorkshire Break"

4
11/09/2016

Burn hall was a good location for a few days visiting East Yorkshire. Rooms were a good size for what we paid. A better shower is the only minor need. Staff friendly, helpful and efficient in checking in and out.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
thank you for your review. Really pleased you enjoyed your Yorkshire Break. See you soon. Regards Leo

"Could be better"

3
08/09/2016

Not the best or the worst. Very basic. Uncomfortable bed. Clean but tired room.Location is lovely. Staff friendly and helpful. Good location for the York Bird of Prey centre (in the grounds). Breakfast ok but no tomatoes or fried eggs! Evening meal was good.

BurnManager, General Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for review. We have fried eggs. Just ask! Regards Leo

"Weekend break"

4
07/09/2016

We recently stayed at this hotel after booking with superbreak. Hotel is in the middle of nowhere but this didn't bother us. The whole place is a bit dated and could do with a refurb, rooms are a good size, our bathroom was fairly big. Very Clean, although smelt like a hospital/dentist is quite off putting. We booked a double room but when we got there, they had given us a twin, we asked them about it and within 2 mins we where in a new room, customer service very good, everyone was lovely who we spoke to. Breakfast was really good. Hot foods and cereals, yoghurts, toast juices ect. Although there was a wedding going on whilst we stayed which was very loud downstairs, we didn't hear a thing in our room. Even had one of the best nights sleep Iv ever had! Bed was really comfy. Only down side was the afternoon tea, we got it for free so we can't complain really, but would be super disappointed if we had paid full amount for bite sized pieces of cakes! Overall Would recommend for exploring York if you don't mind the 10-20 mins drive.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay with us. Regards Leo

"Great location and excellent food!"

5
07/09/2016

My wife and I have just returned from a most enjoyable stay at the Burn Hall Hotel. The room was very clean and well appointed and the bed comfortable. The staff were friendly and efficient. We enjoyed all our meals, both breakfasts and dinners, the later being of most generous proportions and very well cooked. The location of the hotel, just off the A19 is very convenient for the York park and ride and Beningbrough Hall. We will certainly stay here again on our next visit to York.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you enjoyed your stay. Look out for our latest offers on our website. See you soon. Leo

"3 star hotel not much to say"

3
06/09/2016

Bed was not comfortable for 2 people, it bounced up and down anytime one of us moved. Large portions of food in the bar anyway, chips were good. Room itself very average but probably best in the area.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you

"Nice hotel"

4
05/09/2016

Nice hotel, clean and friendly. Parking good. Room was clean, bathroom really big! Tea making facilities in room. Bar is good and the food is nice. Staff all seemed very bubbly and attentive and willing to answer any questions about the area

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and hope to see you soon. Regards Leo

"Basic, clean and convenient rather than enjoyable"

3
04/09/2016

As my wife and I were in the area for a nearby wedding we decided to stay at Burn Hall. We paid £80 for a room on a Saturday night which on reflection was too high. I would say £50 would have been a fairer price - granted for a hotel in the York area that might be asking too much! The room we stayed in was very basic and small, though spotlessly clean, with the bathroom looking like it may have had a fairly recent (but cheap) upgrade. The bed was tiny yet actually quite comfortable and there was little noise apart from some drunken guests returning to their rooms in the small hours, which must have woken the entire corridor! I would say that based on our experience I feel the previous reviews are a little generous so expectations might need to be lowered. I certainly wouldn't recommend Burn Hall for anything special like a romantic getaway or birthday celebration as you may find your room is just too basic and slightly drab. However, for a place to rest before travelling home the next day the room was convenient and generally fine.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Stay a bit longer next time and enjoy yourself. Regards Leo

"Secluded, Quiet and Relaxing"

4
04/09/2016

We stayed for nearly a week in the Burn Hall Hotel. The rooms are spacious and the hotel is in a quiet picturesque area surrounded by trees. The food is excellent, but beware, the evening portions are huge on some of the menu items. They are extremely generous with their hand cut chips, which are delicious. The buffet cooked breakfast choice is average but delicious nevertheless with fabulous sausages. There are more cooked choices but these involve a wait of up to 15 minutes. The star of the show was the young man in charge of the bar. When we first arrived we asked him all sorts of questions and he couldn't do enough to help us, running here and there to find out the information. It was a pleasure to be served by him all week. The staff in the restaurant were also very good, very friendly, very polite, chatty and attentive. Only a 4 star rating because the reception staff were a little inflexible on some points. We requested a daily newspaper every day but this failed to arrive on the first morning because it hadn't been ordered by reception. So we decided to make other arrangements and cancelled the order for the rest of the week, only to be told when checking out that the rest of the papers had been sitting in reception every day and no one had told us! Also, although the rooms are very clean, the carpet was not vacuumed once during our stay, and the complimentary soap & shampoo were not replaced. Also, no sachets of Hot Chocolate in the hospitality tray. We missed those. And just one packet of biscuits, where you normally get two in other establishments.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Please you enjoyed you stay. Hope to see you again soon. Regards Leo

"great value break"

4
04/09/2016

a recent two night break on a deal with dinner and superior room was good. Friendly staff, nice location, free admission to the adjacent bird of prey centre. food was pretty good and for those not on a deal sensibly priced.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay. See you soon. Regards Leo

"Excellent Western"

5
04/09/2016

Stayed beginning of August for two nights, travel zoo offer.It was our 52nd wedding anniversary , so we took off for a couple of nights, having stayed at Burn Hall twice before we new it was a good hotel and we were not disappointed. Great welcome from Danny, and John at check in. Nice quiet room, well presented and spotlessly clean.very comfortable bed, bit of an issue with tv remote, but quickly resolved. Had dinner both nights in restaurant, as before excellent food and service, at good prices, again breakfast was good, could do with cooking bacon a bit more, Grounds are a delight, lovely out door seating area. Only short drive to York park and ride. Will be back.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Visit again soon. Regards Leo

"Staff Brilliant"

3
03/09/2016

We stayed for one night on our way to visit family in Leeds. The room was Okay, it lacked character which was a shame and the bed wasn't that comfortable. We had a meal in the restaurant - which again was average. However that staff at this place really keep it going - they were professional, polite and engaging - always willing to help. The General Manager on duty was in constant communication with his staff and they all need to be asknowledgement for their efforts.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. No good comments about the GM please. He's already a legend in his own mind. See you soon. Regards Leo

"Nice get away"

4
02/09/2016

We decided to go away for a night all I can say is what a pleasure to stay here it was clean and tidy and that's all we wanted. Ok there is no frills and the room was basic but it had what we needed for a night away the staff where helpful and informative and it was all we wanted Thank you!!!!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you!!! Regards Leo

"Burn Hall Hotel"

4
01/09/2016

Myself and my partner stayed at this hotel for the night prior to using the facilities at GTS Adventure. The location of the hotel was great the hotel grounds were beautiful and very well kept. The suite we stayed in was well laid out and had all the facilities we required for our stay. The hotel staff were mainly pleasant and helpful. I would recommend this hotel to friends and family and am even considering another stay here soon.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. See you soon. Regards Leo

"Short Break"

5
31/08/2016

Nice Location, Good room, clean,bright, well stocked. Good restaurant, lovely food, staff nice and polite. Plenty of walking space,eagle flying display. Only 20 mins to York. Would recommend the hotel for a nice break.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Hope to see you soon. Incompenti Leo

"Burn Hall Aquaintance"

4
31/08/2016

Travelzoo deal - £89 two nights B&B including bottle of wine + two pimms has to be under £10 pppn. At that price we don't expect a penthouse suite nor do we fret if there's a bulb missing. We found all the staff very friendly and welcoming considering (to us) they seemed understaffed. The food was generous, very well cooked and we had two splendid evening meals there (particularly enjoyed the pork belly). Mrs T's fish portion size could have attracted a protest from Greenpeace. We enjoyed a complimentary visit to the nearby Birds of Prey centre and enjoyed sitting in the sunshine having a drink or two. That's how these deals work. The hotel barely break even on the offer but collateral spend on food and drink (considerable in our case) makes it worth their while. Don't expect a modern stylish building, it is rather let down by less than attractive neighbouring buildings. Do expect well kept gardens and a useful base for visiting York. We went to Castle Howard en route and Beningbrough (just 10 minutes away).

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Brilliant. We should be best friends. Regards Leo

"Slightly above average but not very good"

3
31/08/2016

Enjoyed our stay here - nice setting - there were some really friendly staff but also a couple of staff who could do with some customer service training. Breakfast was a buffet style and was above average but not very good - if there were half stars would give 3 1/2.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Even though we had to force you!!! See you again soon. Leo

"A VERY NICE WEEKEND STAY RECOMMENDED"

4
29/08/2016

My wife and I stayed at this hotel for 2 nights on the August Bank Holiday weekend. The hotel is located 9 miles outside of York beside the village of Huby. We where given a warm welcome by the reception staff and given the key to our room quickly. The room was on the second floor and was a large room with what I perceive as good disabled facilities ( although both my wife and I are not disabled and not experts in this field) the doors were wider than normal to allow wheel chair access and the bath was low with emergency pull cords. The room was bright clean and spacious with nice large bath towels and bath robes and slippers. The breakfast was very nice with a help yourself Full English Breakfast toast and cereals and the staff were very pleasant, helpful and hardworking. We ate in the restaurant and the food was of good quality piping hot with very generous portion sizes. In all a very nice weekend and I would stay here again and would also recommend this hotel.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Really pleased you enjoyed the Bank Holiday weekend. See you soon. Regards Clueless Leo

"BACK AGAIN"

4
29/08/2016

Once again, we have been back with the family and once again we were not disappointed. The hotel was every bit as good as we have come to expect and the staff were as friendly and helpful as ever, making a special fuss of our grandson. The breakfasts are very good: if you want a fried egg you only have to ask and it's delivered fresh to the table. Looking forward to another visit next year!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review We love kids! We love them even more when they go back to school. See you next year. Regards Leo

"Nice outside, bad inside! Ibis forever!"

2
28/08/2016

We found this hotel in expedia, we decided to choose just because it's 20 minutes by car from york. The position of the hotel is very nice, I'm the middle of the trees. When we came in, we thought was very nice hotel. The problem was when we arrived in the room. The smell was horrible and the carpet was too old. We didn't really like the room. Of were booked ibis rooms, which were much better than this room. We also paid 7.50£ each for the breakfast. When the waitress invite us to take a sit, the table was dirty. We ate English breakfast but you can find continental breakfast too which was very poor. You can also drink a beer in the bar. The staff was very friendly and kind. We think that ibis hotel has better value for money than this hotel, where they need to change totally the rooms and bathroom.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you did not enjoy your stay. Think you should try Ibis next time. Regards Leo

"Tired Hotel which would benefit from makeover"

2
28/08/2016

Booked through Hotels.com and all looked good on the hotel website. Arrived after long 6 hr drive to be initially ignored by reception staff, before checking us in. We were asked if we wanted Dinner, as tables would require booking, but never welcomed us or outlined the facilities at the hotel. Took payment and provided key. Once in the room it was evident that it was a specialist DDA room. We were not notified at the time of checking of the room specifics. As this was not a specific requirement I immediately asked to see if there was an alternative room for us to use during our one night stay. However, we were advised that the hotel was full and there were no other rooms available. I have uploaded some photos which shows the en suite. As the room is designed specifically as a DDA room meant that the sink was too low as well as the mirror being too low to be able see to shave. It became apparent that when the shower was put under pressure, it just flew out of its holder and spurted water all over the place. Added to that the bathroom had a dreadful smell, frusty stale and sickening which seemd to be coming from the vent. There was dust on all the pipework and shelving, so would indicate that the bathroom had not been cleaned for some time. The food in bar area was OK but was limited due to a wedding party being at the Hotel - we were not notified of this when checking in. When leaving the hotel, the receptionist just thank us for the key and didn't bother to ask if we had enjoyed our stay or if everything was to our satifaction - clearly no customer care. We would not stay at the hotel again And beware, to anyone booking this hotel through Hotels.com that you could be bed blocking a specialist DDA room for someone who might need it.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Sorry you did not enjoy your stay. Regards Leo

"Reasonably priced but dated room"

3
28/08/2016

This hotel offers reasonably priced rooms but the decor is dated. The garden in front of the hotel is lovely but our room outlook was poor. The room was reasonably tidy but the window won't close at all. Breakfast was buffet style and better than we expected. Bar prices were okay. Handy location for visiting York on the Park & Ride. Wifi connection was good.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Hope to see you soon. Regards Leo

"Afternoon tea"

3
27/08/2016

I have just visited today with three friends. We didn't do the birds of prey as it was raining. We were sat in a side room as there was a wedding going on. Our tea and prosecco were brought quickly but then waited a while for food. It was ok but not great , I have had much better and cheaper. The cake choice was poor and not even clotted cream with the scones!! Will not be going again.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Disappointed as all was well when i checked back on you. Sorry it went wrong from then on. Regards Leo

"Great staff and food."

4
27/08/2016

If you are looking for a quite country stay, this is your place ! It is a 3 star hotel about 9 miles away from York. There is a park and ride close by. The staff makes you feel important from the moment you step into the reception hall. Rooms are clean and quiet. We woke up to a full buffet for breakfast and later could choose restaurant, bar area or a nice meal outside next to the bar. Size portion was amazing and food was delicious! Good amount of choices for drinks later. The staff couldn't do enough to make our stay the best one ever. Bird of prey is next door to hotel. Highly recommend.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Pleased you enjoyed your stay. See you again soon. Regards Leo

"James lynch "

4
27/08/2016

Lovely relaxing stay in the burn hall hotel been here a few times now set in acres of ground great staff and great food only thing is its a little bit out of the way but ideal if visiting york about 15 mins and like we are going tomorrow for castle howard I highly recommend a stay

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Hello James Thank you for your review. Hope you did not get lost on your way to Darlington via Castle Howard. See you soon. Regards Leo

"Short break"

4
27/08/2016

My husband and I and two friends stayed here for 2 nights in the middle of August. What a lovely time we had, the staff were very friendly especially I need to mention Steven, John and Nicola who really made a difference to our break. The hotel was very comfortable and clean and food was excellent. The hotel is situated in the country with lovely gardens. I would definitely recommend it. We wouldn't hesitate to use it again.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. See you soon, Regards Leo

"We will return"

5
26/08/2016

Burn Hall is a great place to stay, eat, and see birds of prey. The hotel is very well kept. The staff was wonderful. The for was very good and fresh. The bar was friendly service was great. I cannot say anything bad about our stay here. It was a perfect beginning to a wonderful holiday in England. We will definitely stay at Burn Hall again.

"Room for improvement"

4
23/08/2016

On the whole the hotel was good. Don't expect the world, as it is a 3star hotel after all. A few things that could have been better. Firstly the signage at the entrance when we arrived was not visible due to low light, Think the bulbs must have gone on the spotlights directed at them. The staff got better throughout the weekend we arrived on the Friday night and the reception staff were somewhat down in the dumps which is not the best attitude for front of house staff, the same applied to one of the bar staff on the same evening. The breakfast was mediocre, main issue was the lack of pastries (available on request only) the staff were run off their feet on the Saturday and it showed in their attitude, but they were completely different on the Sunday when it was slightly quieter. One major issue with the breakfast was the fact that at weekends it was only served between 0800 and 1000, we are not ones to have a lie in but considering the hotel is also a wedding venue I would have thought a longer breakfasting time would have been in place and for your weekend away you may want to relax and take it easy. The rooms were spacious and overall clean but could do with an update along with the rest of the hotel.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your good review. Hope to see you soon. regards Leo

"Resturant food quality poor"

3
22/08/2016

This is a really nice hotel and rooms the only downside was the quality of the restaurant food I had to send two meals out of four back to the kitchen alternatives were offered but by that tine my other guests had nearly finished

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Sorry you did not enjoy your meals. Hope you enjoyed the races and see you again next year. Regards Leo

"Decent hotel at a good price"

4
21/08/2016

Good standard of room and friendly helpful staff. The restaurant was ok but nothing special. We ordered drinks that never arrived at dinner and the milk jug provided with our tea and coffee at breakfast was empty. However, it was very good value for money. The room rate was good and they also included afternoon tea for two and free entry into the adjacent bird of prey centre, which was well worth a visit. The hotel is set in nice grounds and there is plenty of free parking. Overall despite the couple of niggles and the rather tired decor, which we were told is to be updated soon, we would recommend this hotel.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Remember to keep looking at our website for offers. See you soon. Leo

"Lovely Afternoon Tea"

4
20/08/2016

We visited here for Afternoon Tea after visiting the York Bird of Prey Centre and had a lovely afternoon. We were made to feel very welcome and all the staff were very friendly and polite. Our Afternoon Tea was very nice, plenty of choice and enough for everyone, would definitely recommend to others.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Look out for our Autumn Afternoon Tea offers online. See you again soon. Regards Leo

"Disappointed"

3
20/08/2016

We're there last week on a travel zoo voucher which we upgraded to an executive room, we got a disabled room which we didn't ask for. The room was basic, toiletries not replaced after use, sugar replaced by only Brown, only one bath towel between us on the second night, room not vacuumed while we were there..dead daddy long legs on window sill for 3 days. Sink in bathroom not cleaned. Red cord pulled by accident thinking it was a light not acknowledge till next morning.. Plus side lovely location, afternoon tea lovely, staff friendly

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Sorry you were disappointed on this occasion. Please try us again soon as its a great offer. Regards Leo

"Fair price (Travelzoo) for a fair experience"

3
19/08/2016

Looked forward to rambling around the acres of parkland in which this hotel is set - except that other than the immediate grounds - there doesn't appear to be any access to the many acres publicised! There are other businesses abutting the grounds which are private. The front of the hotel was very attractive - but the large stock extension looked pretty institutional! Staff were, as we have often found, very helpful and friendly. Food was reasonable but not outstanding. Locally sourced meat ingredients were good. We upgraded to an "Executive" room, which had a superking bed but I couldn't see what else was included. Bath tiles needed a good bleaching and the shower attached to the bath taps and a bath shower "curtain" was pretty dated. General cleanliness good. Noticed that the "lift" to the upper bar/lounge/dining room area was out of order so I don't know how anyone in a wheelchair would access that area - I assume other arrangements had been made. Location was very good, giving access to York or to the National Park and even the coast was an acceptable drive away. All in all, rather standard and perhaps just a little disappointing.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Hope to see you again soon. Regards Leo

"Hidden Gem"

5
17/08/2016

Spent two nights at Burn Hall Hotel very good value .We ate in both nights and food was excellent . The staff were so friendly and efficient especially Steve ,John and Nicola . They certainly knew their jobs everything was spot on tables cleared straight away. Also used Park and Ride to go into York so easy. Really enjoyable.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Really pleased you enjoyed your stay. Regards Leo

"Anniversary stay"

3
16/08/2016

Hotel very busy which may explain why it appeared our room had been changed 3 times by the time we checked in ??? Bed was very uncomfortable ( squeaky and small ) bed cover had a seam come apart which i kept getting my hand caught in. could hear whoever was above us walking around most of the night. breakfast was average although the evening meal we had was really lovely. the waiting staff where very friendly and nothing was too much trouble even when i needed to change our table because of anxiety. i'm not sure we would stay again for a special occasion as i did point out when booking it was for our anniversary.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Hope to see you soon. Regards Leo

"Ok"

3
16/08/2016

Stayed on Sunday night and it was purely to bed down between trips to Scarborough and Thirsk races. We had our 6 year old with us, and this was clearly noted on our booking. I also added in the comments that we needed a guest bed for her. Check in was quick and friendly, but when we got to our room there was just a double bed for the 3 of us. I told reception who did apologise and said a bed would be with us but not for about an hour.. fine for us as we were going out for dinner. When we got back a couple of hours later there was still no bed and we had to chase it up. Eventually sorted about 9.30pm. The room was basic but clean, the bathroom stunk though, the water pressure wasn't great and it took 2-3 flushes of the toilet to clear it! That aside, the staff were friendly and the breakfast was good, we only paid £55 for the night including breakfast so I wasn't expecting the Ritz, I was just a little annoyed about the guest bed. Would I stay again. . Probably not, its location is quite remote and away from everything, but that might be just what some people are after.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Sorry about the guest bed, we missed it! Really pleased we are continually compared to the Ritz. Regards Leo

"Extremely comfortable and friendly "

5
15/08/2016

Stayed here whilst visiting family in August, was really pleased. Arrived later than expected as my train was delayed, the receptionist had no problem booking me in around 9pm which was very convenient. All of the room details and breakfast/dinner is on a printed bit of paper and comes with your key. Very tidy rooms with comfortable beds, you're always guaranteed a good nights sleep every night. Breakfast very nice, it's a self serve buffet with a wide selection for everyone, some meals are also available on request. Evening meals are beautiful, but you have to book as very popular. Lovely range of food on the member, staff very helpful and friendly. would definitely stay here again and would recommended to friends and family

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Sorry to hear the train was delayed due to lack of steam. Remember to check our website for our latest offers. Regards Leo

"Two Bight Break"

4
15/08/2016

A great get away from it all escape. Hotel was very busy (full whilst we were there) mainly with Travelzoo, Groupon & Superbreak - as were we - clients but service does not suffer as a result. Staff from check in, housekeeping, bar, restaurants, etc are a real asset to the hotel & the managers - restaurant, events & general - show visible team leading skills. We had a ground floor twin room (voucher was for a double room but easily changed to a twin on pre-arrival request by Zoey. We had a faulty TV Controller but this was speedily replaced whilst we dined after check in. Ate both evenings & breakfast, neither disappointed & the Gammon was one of the best I've had in hotels around the world. A previous reviewer referred to management, and in particular 'clueless Leo', must have stayed at a different hotel, can't believe he stayed here! There's an on site Birds of Prey Centre & Adventure Centre, which we didn't visit (played golf at local course, Easingwold GC, during our visit) but others who did visit seemed pleased. We asked for Ice at reception for the our room on return from golf & it was delivered almost as we closed the room door! A great location too for visiting the city of York, with the Park & Ride scheme operating within 10 minutes drive from the hotel. Although quite a way away from our home base in South Lakeland, we'd gladly stay again if in the area - even making the effort to travel there specifically for a repeat stay.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Must have been a hell of round of golf to require an ice bath! See you soon. Clueless Leo

"Afternoon tea "

4
14/08/2016

I love the afternoon tea here we've been twice now it's really really good! Staff are great the food is lovely and burn hall is beautiful well worth a visit! The afternoon tea you get plenty of sandwich see couldn't eat them all and lots of little cakes we took two children they felt very grown up!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you all enjoyed your day. Regards Leo

"Great value"

4
12/08/2016

Our party of four stayed on a two night offer. Brilliant. Clean rooms, friendly staff and a great breakfast. The bar and restaurant areas are a bit dull and could do with a brighter makeover. The added bonus is that as a guest you get free entry to an amazing bird collection. Would return on a similar offer

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Everyone loves a treat! Regards Leo

"48th Wedding Anniversary"

5
11/08/2016

Stayed for two nights in this hotel to celebrate our 48th Wedding Anniversary. Could not fault it at all. Excellent bedroom, superb, helpful and friendly staff, delicious food and so much of it (Yorkshire portions ?). Even the weather played its part. There is so much to do in the area.- National Trust properties,railways, York Bird of Prey Centre and GTS Adventure.The latter two are located within the grounds of the hotel and highly recommended. We had a wonderful two days and we will definitely return.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. You did a lot in two days! Must come back for a rest. Regards Leo

"Yet another visit to this hotel"

5
10/08/2016

10th August staying again for 2 nights on there special offer this is a great Hotel Clean well presented pleasant staff well presented rooms all mod combs Great food we will be back again good location for traveling around the area & coast .

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Excellent review. Hope to see you again soon. Keep checking our website Regards Leo

"Perfect Wedding at Burn Hall on Saturday 18th June 2016"

5
09/08/2016

We booked our wedding breakfast and reception at Burn Hall. Events manager Danny Kaye helped us to organise the day and was thoroughly helpful and professional from start to finish. He was the perfect host on our big day and went out of his way to make our day even more special. All our guests stayed at the hotel and were impressed with the quality of food served at the wedding breakfast and the friendly and helpful staff throughout the hotel. It was such a perfect day. Thank you so much to everyone at Burn Hall and particularly to Danny who is a credit to the Best Western group. Mr and Mrs Hopewell

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Dear Mr and Mrs Hopewell Thank you for taking the time to review us. Really pleased you had the perfect day, it was a pleasure looking after you all. will pass your regards on to Danny Thanks Leo

"Weekend away"

4
08/08/2016

A quiet weekend away with hubs. Lovely hotel, clean room with all facilities. Great bar meals & good breakfast in restaurant. Beautiful grounds to walk around & took advantage of complimentary tickets into Bird of Prey Centre, ( wonderful). Had a few hiccups with bed (really thin & lumpy) but managed to sleep with the help of a few vodkas ??

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. See you soon. Regards Leo

"Best stay of our weekend! !"

5
05/08/2016

There were 30 of our cycling group all staying here for one night and it couldn't of been any better! When we arrived they: Sorted a secure room for all cycles Check-in was quick Everyone got their meals at the same time and bang on time!! Breakfast was fantastic Check-out was quick The staff were so friendly and helpful we all want to come back next year on another adventure. Thank you again to all the staff at Burn Hall xxx

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. it was a pleasure to look after you all. Look forward to seeing you all next year. Regards Leo

"Yorkshire break"

4
03/08/2016

Booked on two day deal to visit NT properties and friend in the area.turned out to be a good choice since we had a nice large room with excellent king sized bed. Eat in hotel first night and enjoyed what I would describe as good pub grub and complimentary house wine. (Very drinkable and only £4.99 in the off licence in Easingwold if you would like some more!) after a very good breakfast set out for the morning before returning to visit the Birds of Prey Centre (separate review) that is in the hotel grounds (complimentary tickets if you ask at hotel reception). Room and hotel very clean and tidy, staff friendly and helpful, can certainly recommend the Burn Hall.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Excellent NT properties in the area. Have you tried Newby Hall? Birds of prey have received a pterodactyl. Its a must see!! hope to see you soon. Regards Leo

"Ticks all the boxes but..."

3
02/08/2016

Within easy reach of York's Park and Ride to the south or the North York Moors to the north, they tempted us with a good deal. For such an out-of-the-way place it was surprisingly busy, apparently full every night. The accommodation reminded me of halls of residence at a university, but the room was not cramped, well furnished and the spacious bathroom clean and working with plenty of hot water. Breakfast was efficient well cooked and served hot (where many self-serve breakfasts are left unattended too long). The dining room was pleasantly laid out, with each table in its own space. Smiling, efficient staff waited on us both morning and evening, and there was clearly enough bodies in the kitchen to keep up with the demands of a full restaurant. The receptionists did their jobs very well and the all day bar was staffed with pleasant and helpful people too. All the guests we spoke with were friendly and most were returning customers. And yet it felt cold, like a well oiled machine. It was clearly a business, more concerned with money than people. There was nothing wrong with the place, but the rather souless atmosphere left it with little to love either. The waitresses' smiles had a forcedness about them, as if they'd been told to smile all the time. The staff acted as if they were afraid of their bosses censure: an insecure lack of confidence permeated every department. They do a lot of weddings there, and are clearly geared for conferences. Maybe the management are above the day to day care of ordinary guests? Or maybe we just went at a bad time. But the management might also be as clueless as it seemed. We won't be going back, and it's no fault of the staff.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Dear Javalava 101 Thank you for taking the time to take your review us. As i said before the staff are not smiling, their feet are hurting! Sorry you wont be coming back. Regards Your fellow Durham lad. Clueless Leo

"Afternoon tea "

5
01/08/2016

Went for a sparkling afternoon tea for my daughters hen party. Service was amazing, staff simply couldn't do enough for you. Food and drinks were excellent and great value. Worked out at around £ 10 per person for pimms or prosecco, tea or coffee, a selection of sanwiches and a selection of cakes. Plenty to go around.This was on a groupon but nothing was skimped upon. Also included admission to the York bird of prey.centre where we spent about an hour.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for you excellent review. Really pleased you all enjoyed your day and found the entrance to the hotel okay. Look out for our seasonal offers. Regards Leo

"Afternoon tea deal"

3
01/08/2016

We were here on a Groupon voucher for Afternoon Tea and the Birds of Prey, not for accommodation, the actual meal was quite nice but vastly over-priced if not on the voucher deal, staff very pleasant. Commenting on difficulty actually locating the Hotel the staff acknowledged there was a misleading post code for sat-navs and the easily missed road sign now painted the same colour as the abundant foliage of the roadside trees

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Regards Leo

"Birthday evening on route to York"

4
30/07/2016

Beautiful grounds, checked in, big fan noise from kitchen, saw Sally and Danny who solved the situation and upgraded me. Lovely room wish we had more time, will have to visit again. Thanks for making my birthday! Keep up the good work.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Happy Birthday!! See you next year for your 21st!!!! Regards Leo

"Exellent Stay"

5
27/07/2016

Enjoyed a two night stay with Travelzoo, lovely big room, good food in the restaurant with big portions and very friendly staff throughout the hotel, the only down side it was the hottest days of the year and there was no air conditioning in the room. Will definitely be visiting again. Thanks to all staff.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Hope to see you all again soon. Regards Leo

"Great weekend"

4
26/07/2016

Stayed here for a weekend with hubby. Although in the middle of nowhere it is well signposted so easy to find. On arrival we discovered we were upgraded to a suite which was huge but lovely. We ate in the restaurant first night and it was lovely. Good service and great food and not too expensive for a hotel. Bar was nice and pleasant staff all round.large function going on in hotel not that you would know it as it didn't effect anyone else in hotel. Hotel catered for lots of different people , cyclists , party of elderly people and family's all seemed very happy. Didn't see anyone complain about anything. Car park which was adjacent to our room was a little noisy first thing in the morning with the cyclists leaving but not really hotels fault.we visited reception a few times and staff were always very helpful. Breakfast was not as extensive as some hotels we've visited but there was something for everyone. All in all enjoyed our stay, pity this place is not closer to York but then again the prices do reflect where it is. Enjoyable stay .

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay. Regards Leo

"Cmfortable and rural but not close to city"

4
26/07/2016

standard hotel room quiet due to rural location and plenty of parking places. Some grounds to walk in and outside seating. Reception staff helpful and welcoming. Breakfast is all self serve but good choice. This hotel is not close to the city however and if you don't have sat nav the turn off can be difficult to see as obscured by [summer] vegetation. If travelling into the city and taking the most direct route the A19 expect a long wait in lines of traffic as this is a very congested route, might be better to take the outer ring road and approach the city from another direction.If you do use the A19 turn off into Marygate where there is god parking and its an easy walk into the city or the museum gardens or over the footbridge over the river ouse to the railway museum. There is a footpath along the river bank which is very pleasant.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. See you again soon. Regards Leo

"Weekend away"

4
26/07/2016

Room very nice,amenities good food very nice staff friendly,location lovely and peaceful,a lovely location for weddings or special treats anniversaries ,lovely quiet romantic weekends away,not far fromYork

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Pleased you had a good weekend and thank you for your review. Regards Leo

"Quiet hotel, bit out of the way"

3
26/07/2016

Decent hotel, with very helpful staff. Check in was smooth, and as we were early the hotel looked after our luggage and we went into York for the day. The food was fine, decent buffet style breakfast with something for everyone. Only scambled eggs on the buffet, but the staff will do eggs etc to order. The rooms were clean, bed comfortable enough, and very quiet. We used the park and ride to get into York, about a five minute car journey to the P&R, and a further 10 mins into York. Buses run every 10 minutes, £2.80 return. All in all, a pleasant enough stay, and as we booked through travel zoo, excellent value.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. we are in the perfect position to visit all of North Yorkshire. Regards Leo

"Pleasantly surprised!"

4
24/07/2016

After reading some reviews on here I was expecting the worst but I was pleasantly surprised. I was travelling with a group of friends for a day at the races and shopping in York, we each had our own rooms, mine was spotlessly clean and the bathroom was huge. I slept very well in a comfy bed with nice linen. If I could make one suggestion it would be that air conditioning was badly needed especially on one of the hottest weekends of the year, that needs to be addressed asap.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your stay and see you soon. Regards Leo

"Book a Burn stay"

4
24/07/2016

Ideal location for exploring the sights of York and the surrounding area. Reception was quick and easy, room spotlessly clean, breakfast set you up for the day and hotel grounds lovely for enjoying a drink or two after a day out. All staff were friendly, welcoming and efficient in thier jobs, plenty of parking available on site.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Well said! Regards Leo

"Travel Zoo offer"

4
21/07/2016

Two very pleasant nights on a travel zoo offer. Convenient for York's attractions. Lovely grounds and we were lucky to coincide with a heat wave. Although there was no air conditioning management came up trumps with an electric fan! Geordie Duty Manager made us feel very welcome and was seen to be a most efficient member of staff by helping the young staff in dining room.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. A heat wave at last. Long may in continue! See you soon. Regards Leo

"ideal location"

4
20/07/2016

We booked this hotel for a two night break with breakfast, the room was spacious and bedding and towels spotless booking in was easy and the staff were pleasant , there was ample parking space. Breakfast was freshly cooked and waiting staff were very efficient in their manner. We did not have evening meals as the hotel was ideally placed to visit York, Harrogate, and the East coast resorts. We were so impressed with the hotel and its surroundings we stayed an extra night. We would return to this hotel if we were in the area again.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Look out for our latest offers on our website. Regards Leo

"Lovely surroundings."

4
19/07/2016

A weekend away for a very reasonable price. Set in beautiful surroundings and peaceful. Great place to stay if you want to visit York or even Harrogae. Upgraded to a premier room, needs a little updating and not really worth the extra money, and not all the food was quite up to scratch, although I ate everything I ordered, I was dissopointed with the chicken ceased salad, just lettuce, what seemed to be processed chicken and ham strips with a bit of dressing. Pate, not much taste and only 1 very small piece of bread. Having said all that, I would still stay again.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. All fresh produce used at Burn Hall. Hope to see you again soon. Regards Leo

"Beautiful hotel "

5
19/07/2016

What a stunning place We were amazed at how tucked away it is Massive car park Check in was a breeze, the room was great and we were only ten mins from town by car Which was handy. I would recommend this place hands down over any overpriced hotel in town The staff were fabulous and really helpful

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. See you again soon. Regards Leo

"Pleasant short break"

4
18/07/2016

Having read previous reviews, we were very pleasantly surprised at the high standards in this hotel. Stayed for 2 nightS B&B at amazing price through Travelzoo. Check-in was very quick and informative and we were given free passes to the Bird of Prey centre at the back of the hotel. Well worth a visit....we were privileged to see a baby eagle being taught how to fly. The 3 month old eagle was huge. Loads of different birds, reindeer, donkey etc. Our room was on the ground floor and was standard size with a spacious bathroom. Big fluffy towels changed daily without having to ask. All spotless and fresh decor. Tea and coffee replenished. Double bed was standard size and firm. We had 2 very large drawers for storage, one of which could be locked for valuables. Small hanging rail was more than enough for our clothes. WiFi free and good signal throughout. Breakfast was buffet style with a good choice. The sausages and bacon were the best I have had in a hotel. Hotel grounds are gorgeous. Lots of visiting wildlife.....rabbits, robin, hawks with their handlers etc. Restaurant and bar food is of good quality and nicely presented. Much is cooked fresh so expect a little time to wait. It's worth it. Average price but massive portions! Fish was lovely as was the steak and ale pie. Drinks are a little pricey in the bar. We went into York for a day and drove about 6 miles on a straight road to Rawcliffe Bar Park and Ride. It cost £2.80 each for a return and no charge to park the car. Very quick and easy with buses every 10 minutes or so. Overall good value and pleasant 2 night stay. The hotel is definitely worth its 3* rating.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. We serve Yorkshire portions! Don't forget to look at our website for our latest offers. See you soon Leo

"Will return"

4
18/07/2016

Booked this trip for in laws anniversary and we had a very good trip. With the offer we had £20/ person towards our evening meal. The food and atmosphere was fantastic. Also as part of a groupon deal we booked the birds of prey experience which was brilliant. Back to the hotel. Some of the rooms could have been bigger but they were clean and comfortable, We all found the staff to be very approachable and friendly. Nothing was too much trouble. Will definately return

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. check our website for our latest offers. Regards Leo

"Fantastic Venue for a Wedding"

5
18/07/2016

Me and my partner entered a competition in May last year to win a wedding at the hotel and much to our surprise we won!! We entered through Facebook initially and had to attend the wedding fair on the day and we got our names pulled out of a hat!! (The wedding fairs at Burn Hall are really useful to go to) From there on in the hotel were absolutely brilliant with us helping us plan our big day. We had lots of appointments with the wedding planner and constant contact with the hotel when we needed it. Our wedding planner did leave a couple of months before our wedding and we met our new wedding planner Danny Kaye who was absolutely brilliant, he made the effort to make sure he met us and go through all our details with him being new. Danny was so thorough with everything and made all our worries disappear. He always managed to answer any questions we had and when emailing I always got a quick response. On our wedding day itself everything went so smoothly, everyone complimented how lovely the hotel was and the ceremony/reception room. Both rooms are such a good size. There is a bar just outside the reception room which is also a nice area and the service at the bar was really good. Danny went above and beyond for us and it was even little touches like sorting out our music playlist for us which really helped. It's the little touches that you end up stressing out about but the hotel really helped with all this. The service we received from staff on the day was beyond what we expected, the food came out quickly and all tables served in a really good time. All our guests complimented the food which was lovely, no faults with it at all. A lot of our family and friends stayed at the hotel the night before and had no faults with the rooms, they are pretty basic but for the cost of them this is what you would expect. I stayed in the Bridal Suite on the 2nd floor which was fantastic, the room was huge and was ideal for me getting ready on the morning of the wedding with everyone coming and going, the living room area was really useful. I know we won our wedding here and we were very lucky indeed but this really is a fantastic venue with great staff who cannot do enough for you. Would highly recommend!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really pleased you had an enjoyable day and it was a pleasure looking after you all. We all think Danny is doing a great job and it shows on the day. See you all again soon. Regards Leo

"Excellent Hotel"

4
16/07/2016

Just returned from a very pleasant 2 night break in this lovely hotel. Our bedroom and bathroom were clean and spacious and the public areas were spotless with a nice bar and restaurant. The food was very good but as a vegetarian I usually suggest in reviews (and this is no exception) that it might be a good idea to have a vegetarian choice on the specials menu. I was so pleased I could have soya milk in my tea and that the tea was nice and strong. I usually avoid hotel and restaurant tea but no problem here ? The hotel's best asset is the staff. They are all very professional, friendly, helpful and approachable and look like they enjoy their job. We also got complimentary entry tickets to the birds of prey centre which was fantastic. The only negative I can think of is that the steps up to the restaurant and bar are a bit tricky for the less mobile but staff were more than happy to assist. We would love to return.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your great review. hope to see you soon. Regards Leo

"Large place"

4
14/07/2016

We were actually visiting the adventure centre for shooting and archery around the back of the hotel and called for a cup of coffee. Coffee was great in a large pot for two. The setting is lovely too. Furnishings in the bar were a little tatty. Looks like it could be a good place for a wedding venue.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Please call again. Regards Leo

"A short break"

4
12/07/2016

We visited on a offer July 10th for 2 nights and were glad we had upgraded the room 123. Lots of teas/coffees etc Why on earth did the heat come blasting on in the morning? The bathroom was tired and the wash basin cracked. The hotel was a strange mixture. The grounds were beautifully kept the staff friendly and professional. Other reviews have got it right. We ate in the bar-same menu as the dining room and the food was good. Breakfast was nothing out of the ordinary but plenty of room in the restaurant. In the bar the arms of the chairs were decidedly grubby though. The hotel is conveniently situated for N York Moors and York. WiFi variable.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. See you again soon Regards Leo

"mid week break"

4
11/07/2016

We stayed here recently on a Travelzoo offer and overall the hotel was as we had expected having read other tripadvisor reviews. The food we had in the restaurant was very nice and the portions were large. We had upgraded to a suite but the "lounge" part of the suite was in fact another smaller bedroom with a pull-down bed. It would have been nice if there was a sofa available but there was not enough room bearing in mind the space the bed would have taken. There were two armchairs however which were quite comfortable. The fact that this was another bedroom gave us another bathroom - a first for us! Overall the hotel was very clean and the staff pleasant but it lacked the atmosphere we would have liked. There wasn't much left of the original house and the bedroom section did seem rather like a modern Travel lodge. It would appear that this hotel is used for business conferences and coach parties but overall it was good value for money.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. All welcome at Burn Hall. Regards Leo

"Disappointed"

3
10/07/2016

Meals at this hotel were very good. Staff very pleasant, however our double room was very small and could not ventilate room because of the noise of the aircondition unit outside. All the tables in the lounge were occupied because of football and tennis on tv. Would be nice to have a quite room for a pleasant chat and drink.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
thank you for your review. Sorry you were disappointed but thank you for your kind words. Regards Leo

"Mediocre "

4
09/07/2016

I booked 2 nights as a surprise for my husbands birthday. I paid extra for a room upgrade to a superior room... It was just like a Travelodge.. Not sure what the other rooms were like but we had a view of cars and other room windows. Water and small chocolate treats were a nice touch - but only on the first day - not sure why none the second day - we paid the same? Breakfast was lovely and the sausages to die for. Would be OK for a work stay but I was disappointed ??

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Dear Alicat433 Thank you for your review. Marked 4 out of 5 and only mediocre?? Regards Leo

"Good visit"

5
07/07/2016

This is an unusual style Best Western, however we really enjoyed our stay. The food and staff were excellent. Really good value. Would definitely return if going to the York area. It is also close to a Park and Ride which saves the hassle of York parking.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. See you again soon. Regards Leo

"Peace and quiet par of the course"

4
05/07/2016

Stayed a for a night on our way back from Scotland. Sat in a private wood and garden, the hotel is an old Victorian manor house with a more modern wing for the guests. The reception is open and airy, has a welcoming feel and friendly staff complete this feeling. Room was a little bit of a let down to be honest. It was big enough and well equipped but was starting to show its age in a lot of areas, (The door itself to the room didnt help that), but was comfortable enough but as we was staying for the night it didnt make any difference to us. The catering at the hotel was, quite simply fantastic. Good size portions, very tasty and not too badly priced. Unlike a lot of hotels which are usually quiet and hushed in the dining areas, here is had a vibrant mood, upbeat and relaxing. The staff, once again friendly and not afraid to have banter with the clientele, cant rate that highly enough. Good nights sleep and a really good breakfast the next morning completed the stay there. I have used quite a few of the chain hotels but had never stayed at a Best Western hotel before, I shall be returning to this one and using the chain more often from now.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. We serve Yorkshire portions here! See you soon and check out the offers on our website. Regards Leo

"A LOVELY HOTEL TUCKED AWAY IN THE COUNTRYSIDE."

4
05/07/2016

We have stayed at this hotel on numerous occasions and have never been disappointed, although now taken over from the previous owners by Best Western it still retains its high standards, we stayed on a B & B basis and it was in fact a budget deal, we found the rooms clean and bright and you can help yourself to a huge breakfast. The only criticism I would have was that the bed was rather old and the mattress past its best, the was also a strong smell of vomit further along the corridor, no doubt due to over indulgences by a huge wedding party, but still we enjoyed our stay and it is handy for travelling into York.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Not a wedding but a racegoer but all sorted now. Regards Leo

"Recent visit"

4
02/07/2016

Stayed for two nights, from entering reception and eating in the restaurant all the staff were fantastic made our stay most enjoyable. Ate in the restaurant both nights the food was very good. I would say that the room was on the basic side but for what we paid that was least of our worires. Will visit again

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you taking the time to review us. Keep checking our website for the deals. Regards Leo

"Enjoyable stay would visit again"

5
02/07/2016

Really surprised by the Burn Hall hotel after reading some reviews, I wasn't expecting it to be as we found it! Clean, comfortable and great breakfast. If I could add one negative it would only be the heat in the breakfast room, looked as if there was air conditioning but not sure it was on or worked. Would recommend as price is good and loads to do around the area.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Air conditioning works but blows the top off your boiled egg. See you soon. Regards Leo

"A good no-frills but very comfortable hotel for any occasion."

5
02/07/2016

Ideally placed for visiting York but keeping out of City Traffic. Fellow guests largely there on business attending nearby training facilities, but leisure visitors also well catered for. Staff very friendly, restaurant menu a bit limited at first sight but everything well prepared and presented, and we really enjoyed our meals - if anything some helpings too large. Would gladly use it again

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Please apply for our Sales and Marketing position. Regards Leo

"A recent visit"

4
01/07/2016

We have just returned from a pleasant visit to this hotel. The room was basic But we had a good deal. We had lunch in the bar. We ordered a baguette with ham and Brie. The chef came and apologised and said the butcher hadn't turned up so there was no ham but we could have it with bacon instead. It was delicious.. We had dinner that evening in the restaurant. We had two courses so were entitled to 2 bottles of wine. These were just put on.the table with no offer of a tasting. I had scampi which was half burned and tasteless. Very disappointing after such a lovely lunch. We found the bar area very limited regarding seating and had to retire to the foyer to enjoy our drink on our last night, perhaps the conservatory could be put to better use! The breakfasts were good, but we thought the food in the restaurant was quite expensive with a limited menu. Most of the staff were lovely and friendly with the exception of one of the waitresses who was a bit surly. All in all, for the money a nice break!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review. Pleased you enjoyed your break and i will speak to Shirley. Regards Leo

"Management and Staff are very friendly and give you a warm welcome."

5
29/06/2016

Hello, My husband and I stayed at Best Western Burn Hall Hotel, Huby York. for two nights, greeted with a very warm welcome. Our room was immaculate, spotlessly clean and the bed was very comfortable. The meals were extremely wonderful, cooked to perfection, presentation was fabulous too. The Manager John, was very smart, so helpful and always hands on, he is a True gentleman. Will be returning again very soon.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Really enjoyed looking after you. See you soon. Regards Leo

""Best" Western Indeed"

4
28/06/2016

This was our first time with Best Western Hotels and to be honest we were pleasantly surprised. We booked the deal through Travelzoo at £85 for two nights bed and breakfast for two people. This also included a bottle of wine if you had two courses in the restaurant on the first night and two glasses of Pimms on the second. We upgraded the room to an Executive room for an additional £10 per night. The Hotel is modern and spacious set in lovely grounds away from main roads. It was lovely to hear birds singing around the hotel and watch the House Martins nesting in the roof area in places. The room was lovely, no complaints at all. Spacious, tea, coffee and hot chocolate. 6 foot bed, double aspect views albeit over the car parking area but no noise at all. Wifi was satisfactory although it did drop out a few times. The writing desk was very useful where I am currently sat. The restaurant was very pleasant indeed and the service was excellent. The food was very good indeed. We ate both nights and took advantage of the complimentary bottle of wine on the first night. Breakfast is mostly a buffet but you can order some variations to be cooked. We are stopping at another Best Western in Norwich in August so we will be expecting a similar experience.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your excellent review. Hope you have a good time in Norwich. See you again soon. Regards Leo

"One night stay"

3
28/06/2016

My husband and I stayed for one evening in this hotel. We had difficulty finding it and when we did we had no idea how far out of York it was as it was booked for us as a gift. We asked at reception who told us we were looking at £25-£30 each way for a taxi. We thought that was too steep so instead of a bight out in York we stayed and ate sy the hotel. The room was tiny and basic the bedside lamp was broken. The decor was more like a travel lodge. The bed was uncomfortable and I had back pain after our night there. The communal areas were clean and tidy but lits of steps. I'm disabled so this for me was an issue. To avoid stairs I had to walk around the external part of the building in the rain as the chair lift was out of order. Lifts to bedroom levels worked fine tho. We chose to eat in the bar instead of the restaurant we wanted a more relaxed atmosphere. The seating available in the bar area versus the size of the hotel was rediculous. The only seating left was a sofa and two chairs and the bottom end of the bar tucked into a corner. My husband and sat there as there were no other seats available. We we were awaiting our food and lots of guests kept peeking around to see if anyone was sat where we were but then stood glaring at us. We heard several people day look at then table for two and they taking up space that could seat up to four people. I felt really uncomfortable being these people constantly looking at us. Even while we were eating guests were literally stood waiting for us to move but we had nowhere to move too! We didn't feel comfortable to sit any longer in the bar after our meal due to this so retired for an early night. There was a wedding taking place the following day and then at breakfast there was literally a line if people waiting to be seated again to many guests not enough chairs. Once seated we had to wait for over 15 mins to receive a cup of tea and coffee by which time we had eaten most of our breakfast. I think the room at £99 was overpriced I wouldn't be in a rush to return. The room was clean and tidy just really small and the facilities didn't match the size of the hotel. The food was expensive my hubby had a mixed grill at £25 I had a steak at £16 there was no black pudding with his meal as stated on the menu we didn't dare ask for dessert given the seating situation. Breakfast was ok buffet style and hubby got his black pudding for breakfast. Nice hotel beautiful grounds/gardens but think overpriced!!

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Sorry we did not match up to your expectations. hope you try us again soon. Regards Leo

"dover active retirement club"

4
28/06/2016

lovely clean hotel but not much variety in the menues i had to ask for more shampoo as once the first lot was finished it was not replenished automaticly On the plus side we did get free tickets to visit the birds of Prey in the hotel grounds They are well worth a visit we visited York and other places of interest as the hotel is in a nice position to do things

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us. Hope to see you all again soon. Regards Leo

"Weekend break with friends"

5
26/06/2016

We have just returned from a really good weekend at this hotel. We got a bargain break. The staff were welcoming helpful and cheerful. The food was most enjoyable and beautifully presented. The room was good with good ensuite bathroom. Have to say that the bed was really comfortable especially the pillows! We got free tickets to birds of prey centre which is very near to the hotel. That was good too. A great weekend in a hotel near to York.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Perfect review! Thank you and see you all again soon. Regards Leo

"Wife's Birthday Weekend"

4
26/06/2016

I booked this hotel for a surprise for my wife's birthday, having spent the day in Whitby we travelled south towards York to this hotel. While in Whitby we tried on numerous occasions to call the hotel to ask if they had soya milk available, but alas the phone rang and rang with no answer, so we carried on to the hotel. We arrived to find the car park completely packed full, after driving round for about 5 minutes we found the overflow car park, not signposted which is disappointing in my opinion. Once a space was found, we went to check in, the reception area is very very nice, spacious and airy, and the receptionist on duty was very polite and helpful, we asked about the soya milk and she immediately rang through to either the kitchen or bar to have some brought to us, very impressed by that. We were told where the bar and restaurant were and booked a time for dinner. We checked in and headed up to our room. We were on the 2nd floor overlooking the kitchen, the room itself was clean and tidy and the bathroom likewise, the bathroom was very spacious but not so much in the room. After freshening up, we went down to the restaurant for dinner, we were greeted by the head waiter/manager who showed us to our table, both my wife and I had the pork belly with crackling, the only downside to that dish was the crackling it was extremely salty, I must admit I didn't mention it to the waiting staff, but that said I can't fault the meal overall. A tip for any guests wanting breakfast is order it when checking in as it is £7.95 per person, but £9.95 if ordering it in the morning. Breakfast was buffet style with the usual hot foods (bacon, sausage, black pudding, scrambled eggs, mushrooms & baked beans) although the beans had run out and the kitchen hand was backwards and forwards but at the time of my wife and I having missed them. There is fruit juice, toast etc fruit & a good selection of pastries. They do other eggs etc and these are to order, we didn't order any of these but it says allow 15 minutes but the table opposite us ordered poached eggs and they came well within 15 minutes. Overall we loved the food and were very happy. The waiting staff couldn't do enough for you and were very friendly. One thing that was really annoying was the lack of signal from the wifi it kept connecting and dropping, but that could just have been my phone, there is no phone signal at all so you do rely a lot on the wifi, well we did anyway. Checkout was a quick process and again the receptionist was friendly and polite, we will stop there again, if anybody does happen to stay there and you can't find a parking space, then head down towards the bottom of the car park and turn right there are loads of spaces, it just needs advertising.

BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for your review. Spread the word! Hope to see you again soon. Regards Leo

"Mist wonderful stay"

5
26/06/2016

Great location to visit York and the moors. Beautiful grounds and surroundings. Hotel is immaculately clean and presentable. Staff are friendly, polite, helpful and attentive. Room was peaceful and tastefully decorated. Food and service 5*, great menu, quality of food fantastic and value for money. Could not recommend enough. Faultless. Definitely would stay again North Yorkshire is one of my most favourite places to visit. This hotel is a hidden gem. Thank you Burn Hall Hotel for a memorable break.

"Good value"

4
26/06/2016

We stayed at Burn Hall on a Saturday. We found that it was ideal for visiting York on both the Saturday and Sunday without paying central York hotel prices. Staff were friendly and efficient, meals were very good and the room was clean and comfortable. Previous reviews have commented on the extension where most of the rooms are located, and to be honest it looks like a 1970s university halls of residence. Don't let that put you off - this is a very comfortable and good value hotel, set in a very nice location. We booked a few months in advance of our stay and got a very good deal which included an allowance against dinner on Saturday evening. Taking everything into account, this represented very good value.

"York visit"

2
25/06/2016

Burn Hall hotel is very tired and in need of decoration. The receptionist on arrival was chatting away to local cab driver and just gave us a very quick check-in. Literally - here's form to sign, credit card swipe, keys handed and in a short sentence about breakfast. She then continued her conversation. The room was well outdated, the toilet stank and the basin was leaking water. There was a curtain shower which was filthy - really should be a glass screen. Breakfast was dismal & repetitious. The yoghurt was in a huge bowl - surely they can afford pots. The hotel is like entering a hostel - and they really need to update the decor. Overall - very poor and disappointed

"Once bitten, twice shy"

3
25/06/2016

Great location with easy access to York and/or the Yorkshire Moors. On the BW website the hotel is given 4 stars, but in the reception area of the hotel it says it is 3 stars. Well, it is certainly not 4 star, even 3 star is pushing it. The only thing that is 4 star are the prices in the bar and restaurant; can't comment on food, as we preferred to eat out every evening (3) in one of the many pubs in the surrounding villages/small towns. The hotel is clearly mainly catering for coach groups. The rooms are small and have no character at all. The dividing 'wall' between the bedroom and bathroom is so thin that any noise is clearly audible (worse than in Ibis or Holiday Inn Express). Breakfast buffet is spartan, but - on request - you can get a Continental option (croissant, ham cheese).

"York May 2016"

3
23/06/2016

Burn Hall is nice hotel in a good country location setting only about 10 minute drive to a park and ride with regular buses in and out of York city. The building looks great from the outside showing a bit of age inside with corridors and room seemingly all over the place, but the facilities were reasonable and staff friendly.

"warm and friendly with a good touch of humour!"

4
21/06/2016

this hotel may be a little tedious in the decor department but the staff more than make up for any shortfalls! The bedroom was clean and adequate, with a nicely sprung double mattress, feathery pillows and tea and coffee facilities. WiFi connection too. The breakfast was a buffet type but tasty with enough to satisfy most appetites. can't recommend the coffee but the rest was fine. We ate out at night, and Brad took us to Easingwold in his taxi and kept us amused as much as the staff had earlier. All in all we had a happy weekend. Thanks to the staff

"Summer Break"

4
20/06/2016

We have just had a four night break at the Burn Hall Hotel, and we really enjoyed our stay. The staff are very friendly and the food is good quality. I would recommend guests to take advantage of the free passes to the Bird of Prey Centre. The hotel is about 10 miles from the centre of York and has the advantage of being in a quiet location with attractive gardens. We found it convenient for attractions to the north and west of the city. We had a superior room which was spacious with a duel aspect (room 313) but there was not a great deal of drawer space, just two large drawers in the dressing table and two small bedside drawers. If you are staying for more than a few days you will ,find storage limited.

"Wedding"

4
20/06/2016

Visited this hotel for my best friends wedding. Grounds are lovely. Food is exceptional and the staff are funny and brilliant. We were really sad to leave. We stayed for 2 nights which included the buffet breakfast which was delicious and had snacks at the bar which were excellent!

"Rain didn't spoil our day!"

5
20/06/2016

We recently got married here in April, and I have no issues whatsoever with Burn Hall and its staff, always so happy to help and nothing was too big or small for them. We were a bit of a pain in the build up due to me visiting on numerous occasions when I have my mother over and when my husband was back from work. But every time we visited Danny was always on hand to help if we only have one question or five! Throughout the planning process Danny was always in contact and letting us know where we were at with everything, and without him the day wouldn't have ran so smoothly. He is great at what he does and so friendly and professional you forget it's actually his job! Unfortunately we had the one day of the whole week with the terrible weather so didn't get to have as many photos outside as I would have liked. But the main area of the hotel itself had plenty of other opportunities! The breakfast the next morning was a buffet style and that too was lovely, even for people with sore heads!! The only pitfall of the day was other guests being rude to the wedding party, but you'll always get them I suppose. Brilliant venue, brilliant price and brilliant staff! Thank you Danny and the team!!

"Very friendly "

4
19/06/2016

Just come back from a weekend at the Burn Hall. From entry to leaving the staff I could not fault all very helpful and ready to accommodate. The grounds from what I so were really nice especially for a stroll after a evening meal. On the grounds they have a birds of prey centre but we kissed out due to our time of arrival The food was also good with a good choice and reasonable price. My only negative comments if any are the room was a little small and the shower could of been a better quality but the bathroom and room are clean and the towels are perfect.

"Burnhall Hotel"

5
19/06/2016

This hotel is outside York but easy access to the park and ride. It is good value with breakfast. The meals in the restaurant were also very good. It is a busy hotel at times but there is plenty of space for everyone. There is also a very good bird of prey place in walking distance to the hotel.

"Disappointing for a Best Western H