Best Western Congress Hotel,  Yerevan

4.0/5  - based on 411 guest reviews.
1 Italy Street, 0010, Yerevan, Armenia - See map
+374 10591199 +374 10522224



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1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Restaurant
  • Sauna
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 410 traveler reviews
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The Best Western® Congress Hotel is an elegant and comfortable hotel, offering to our guests the highest European standards, a warm atmosphere and an unforgettable stay to Yerevan. Each of our 126 guest rooms presents an ideal blend of comfort and functionality. The open-air swimming pool surrounded by the wonderful garden is the right place to relax and enjoy during the summer. Our hotel also offers a fully equipped fitness center with a sauna available free of charge to our guests. Conference facilities and a business center are also available. During your stay do not forget to visit the 'Raffaello' restaurant, which offers dishes of Italian and International cuisine. The Best Western® Congress Hotel is strategically located at a short distance from the airport and within walking distance to the city center. The Best Western® Congress Hotel is the ideal choice for both business and leisure travelers.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 410 guest reviews
Certificate of Excellence
Business Business 193
Couples Couples 50
Family Family 31
Friends getaway Friends getaway 68
Solo travel Solo travel 54
Sleep Quality
Best Western Congress Hotel,Yerevan
  • 1
    « Dinner with colleges in big hall. »

    It was a dinner with colleges after grand opening of our office. Most of the guests left early and half of the tables were free after an hour. After the president's leave the service became terrible. Servants were laughing and talking next to us. They started to move furniture from the hall very, very loudly. The noise was so horrible that we even couldn't hear each other. They left the door open in a cold weather. I will never visit this place after it, there was no respect to their customers.

    « 4 Day Visit In Yerevan »

    Good location with access to all parts of the city. Very comfortable room with all amenities. Front Desk staff very helpful in helping me. The restaurant opened early and breakfast included. Great experience.

    « Professional Service, Great Stay »

    Stayed here several times over the years and always found it to be a top notch business hotel. Service is professional and very helpful. The restaurant is also convenient and provides a wide variety of options. There breakfast were always plentiful and varied. The rooms are clean and comfortable and can be a good place to get some work done. Located just a short walk from the center activities in Yeravan. Easy access to airport via taxi too. Trip Advisor requested some advice on a great place to stay and I havent been there within the time lines options so don't know if this will work....

    « Hotel Review »

    Location's great! Close to all the popular places. Hotel rooms very clean and staff really nice. Hotel Restaurants are amazing. There's a massage room, tanning room, outdoor pool with great space. Overall a great experience.

    « My preferred hotel in Yerevan »

    Congress Hotel is a super nice hotel with good rooms, good and friendly staff. The restaurant is very good with acceptable prices and the nicest staff. I have spent 7 weeks over the last year on the hotel and I will come again?????

    « Great location, standard big chain hotel »

    The Best Western Congress in Yerevan is located very close to the Republic Square and is an average hotel for a "big chain". Some specifics to note: Breakfast is a HUGE spread and should appeal to all, some rooms are smoking so make sure to specify a non-smoking room if you need it (smoking rooms are obviously used often), on the same theme, the lobby/bar gets very smoky in the evenings. There is a currency exchange that opens at 9am in the lobby and also an ATM. A full menu is available until 11pm in case you don't feel like leaving the hotel - options include sandwiches and pizza so you can also take a break from Armenian food if you are so inclined. Rooms were small but very comfortable and the shower has plentiful hot water and good pressure. You can find places close by that are less expensive but the BW is good for all of the conveniences.

    « A GREAT Hotel »

    We had a super stay in this hotel. Warm hospitality and an excellent location. Mr. Karapet was kind enough to send us a bottle of wine and fruits for our anniversary to our room. He ensured the staff took great care of us. A special mention about Lilit at the Reception, always smiling and so very helpful. Lioni, the breakfast supervisor was so efficient and polite. Always willing to get your a refill. The breakfast spread was superb. The rooms most comfortable and well maintained. Would surely recommend this hotel to anyone visiting Yerevan.

    « Four good reasons to book Congress Hotel »

    You will not be dissapointed when you stay at the Best Western Congress Hotel Yerevan. Don't be mistaken about the name. The hotel is not only for congresses and conventions, but perfect for leisure and holidays. It was our first trip to Yerevan and we stayed four nights. We had a room on the upper floors facing northwest, enabling us to enjoy the magnificent Mountain View in the horizon. The backside is overlooking the pool area and the English Park. The room standard is already high, but the hotel is planning a renovation to make the standard even higher. There are many reasons to book your stay here. Here are four good ones: 1. Friendliness The entire staff is extremely friendly, motivated, professional and really, service minded. Upon arrival by car, although a large wedding party occupied the entire street, the staff quickly organised a parking space in front of the entrance. The staff responded instantly to all our needs and requirements ? with a smile. 2. Location The hotel is located centrally in downtown Yerevan right next to the English Park. All attractions and shopping areas are within a short walking distance. Parking is possible in front of the main entrance. 3. Pool area Probably the Congress Hotel has one of the best outdoor pool areas in Yerevan. Large pool, nicely decorated surroundings and top class Italian made sunbeds ? not those hard and ugly white plastic sunbeds you might have experienced elsewhere. There are plenty of large, soft black pool towels. 4. Breakfast The breakfast is outstanding. The selection is impressive and the quality high. There are four buffets with different choices. Hot breakfast, international breakfast, Armenian specialities and charcuterie/cheese. After this breakfast, you are ready to skip lunch. The Congress Hotel receives our top marks for the ability to make our stay very comfortable and truly enjoyable.

    « Honeymoon »

    It's a very nice hotel ,it's located in the center of yerevan, it is the best place to stay for an easy access to touristics places, although it is in the center of the city but yet in a very calm street. The staff are friendly and helpful especially the concierge coordinator "sargis sargsyan" Who helped us a lot.

    « Expected much more »

    Maybe giving this hotel 3/5 is not fair, but these grades are in some way relative or biased. Going to Armenia, which is a very "cheap" destination, I thought this would be a "really fancy" hotel, considering its price. Everything was "fine" with the hotel, but it was very far from being "fancy". Clean. Has a nice pool (didn't get to use it - was closed on the only day I could have, since they had a wedding or some other big loud party with a rock band), and a relatively large gym. The breakfast wasn't bad, consisting of quite a few local specialties (which was nice to get a taste of Armenian cuisine). The room was clean. So I guess I shouldn't complain. But the small things were annoying. The water pressure in the shower was weak. The elevator was so slow that I often found myself walking (at least down) five stories. The reception was slow. That pool party was loud and uncalled for. And there was this "old" feeling about the place. Don't know. We saw some of the other hotels that looked ultra fancy from the outside and weren't much more expensive, and we thought we probably could have gone for one of them...

  • 5
    « Just PERFECT »

    I stayed at Congress Hotel for 3 days. First of all I want to mention the excellent location which was really important for me (as I was staying for business), it is located in the city centre, so you can reach the Republic Square in 3-5 minutes by walk.The second advantage is for sure my lovely RAFFAELLO!!!Good and helpful staff and unforgettable tasty Italian and Armenian cuisine. And my overall opinion is very good. I will definitely choose Congress next time, for its' proffessional and friendly staff, for the price and for location. P.S. And the open-air pool is just a miracle.))

    « Short Break Holiday »

    We had satisfactory stay at The Best Western Congress Hotel and obviously the beautiful city Yerevan. The city has a lot to offer for sight seeings, family outings, plus of course their finest cuisine at Restaurant call Beer Academy. We would suggest that Must experience the world's longest rope-way cable car plus all the Ancient In Tact Monasteries for calmness purposes with that felt some kind of spirituality. The country has vast prehistoric untouched areas which are covered with beautiful Mountains (A special Masimi mountain in Yerevan), plus greenery - all were so worthy to visit for appreciating our nature's sheer beauty. So we will highly recommend Armenia to explore more for their entire surroundings as country has old country traditions with modern curves.

    « good service and team »

    We have stayed here for the first time with my wife. Our room was in the 6th floor and every morning we had an opportunity to admire the beauty of the mount Ararat and swimming pool of the hotel. The service was very good , they even gave us a bottle of Armenian champagne and cake as we were celebrating our anniversary. The pool and fitness area are good they just need some new equipment and some freshness. Breakfast was very delicious my wife loved Armenian cheeses very much. They have a great concierge whose name was SARGIS who approached us every time we need a help and gave us information we need. The staff was very polite and smiling. Definitely will go again !

    « Very satisfied »

    I received a nice room with a balcony. I liked it. During the hot day I went to an outdoor swimming pool. It was so nice. The girls at the reception were nice, professional and helpful. I enjoyed the breakfast.

    « Not as I expected... »

    At first I need to appreciate for hotel management cooperation regarding my online payment issue. Best Western Congress hotel is a clean hotel, in one word. The location is great and close to republic square and also the staffs were kind and helpful. But, I expected to have a bigger room based on Hotel website's photos, it was not. After check in, no one helped us for carrying luggage, I have not seen such welcome from any other 4 star hotels. I can say that this hotel is a good hotel but could be better.

    « World class service!! »

    Totally recommended! ?? With a marvelous swimming pool and tidy clean rooms. 5 minutes from the shopping district with plenty of restaurants and shops. Nearby is the romantic couples park for all you love birds.

    « Should have been better »

    The reception was not welcoming, the key did not work so we had to return to the reception, a cleaner burst into our room as we were changing, at 9 25am a cleaner came knocking on our door. It is Sunday! The pillows are so bulky I had to sleep without one, the duvet is heavy even though it is 30+ degrees outside and no I do not like air conditioning. We requested a quiet room with pool or mountain view. We could not open the window because of traffic noise, the police sirens woke us up twice during the night. The bathroom is old and in need of a thorough clean and upgrade. On entering the pool there was no one to give towels or explain where everything is. Eventually having taken towels from the health club we were told to take them from the life guard - we did not see one during the whole afternoon and kids were in the pool. We wondered around to pool to find a pile of towels left unattended, the towel had a hole in it. This was a special visit to celebrate our anniversary, the only good thing I can say about this hotel is the bed is very comfortable but with no pillow even that was spoiled.

    « Very good »

    We had stayed in congress hotel for 4 nights.The location is in the city centre.the staff were nice and so helpful.The swimming pool was fine,actually it is fine in summer,on the other hand gym was equipped with appropriate fasilities.The weakness of this hotel is the room size,especially for family it is not comfortable enough.At the end I recommend it to Yerevan visitors.

    « A lovely, peaceful, comfortable and very friendly place in the heart of the hot city to come back after a hard work »

    An old fashion character of the hotel makes it very peaceful and attractive. The pool makes this hotel a really paradisiacal place. Staff is professional and cordial. Special thanks to the very efficient, friendly and simply adorable SARGIS! Will for sure recommend this hotel to anyone who goes to Yerevan.

    « Great hotel »

    After driving off road four three days this place was an oasis. I checked in the straight into the loverly pool. Hotel was very clean & spacious the staff could not do enough for us very helpful people. We will visit again

  • 4
    « Good Location and service »

    I stayed with my husband in May 2016 during our first trip to Armenia. The rooms are very clean and comfortable. It has a perfect location near Republic Square, at a walking distance from all major attractions in the city. The staff is very friendly and also recommended us a guide for out city tours. The breakfast buffet was nice however quality of few items can be improved. Our Guide Anna showed the beautiful country and we have even recommended her to our friends. She was extremely professional and had a very good knowledge about the culture and history of Armenia. We will definitely be back..

    « Completely satisfied »

    The hotel is very well located, the street is beautiful and calm, near the Republic square. the rooms are very clean and comfortable. Facilities are complete and convenient. The breakfast is great. Swimming pool and pool bar are great. The staff are nice and helpful. I will recommend this hotel to my friends.

    « Not realy a 4 star, but friendly, clean and very good location. »

    We were 2 adults and 2 teenagers, none of the rooms would accommodate us since the rooms were small. Three in one room is max (very tight). We had to change our executive room to two rooms. The executive room was slightly bigger. I don't recommend this hotel if you are a family of three or more. The higher level rooms in the back (not the street side) had a good view of mount Ararat. Staff was very friendly and helpful, though we did not use the swimming pool, it was clean and well organized. Next trip to Armenia I would take a change and rent an apartment through "".

    « Best Hotel in Yerevan »

    My mum and i enjoyed our one week stay in this beautiful, clean and friendly hotel. The hotel has an easy access to all places in Yerevan. I used to jog everyday in the nearby garden and have mum walk in the fresh oxygen. We spent our mornings at its clean pool and were pampered by the friendly pool's staff that speaks english well ( specially Sona Khatchadurian, Vrej, Lioni, Garo, mum's favorites). I used the gym and sauna almost everyday.Breakfast / food at the pool was very tasty, affordable and includes healthy options prepared by an Italian chef & team. The hotel organized a nice party and invited all in-house guests including the staff, so we all spent a nice evening dancing, singing and eating Italian food. My mum & I would like to thank Tereza Baghdaserian, management and the whole team for their outstanding hospitality specially their superstar concierge Sarkis Sarkisian who i am sure he wawos all his guests with his beautiful happy spirit and real concierge attitude ( he is a real facilitator and speaks English well ) Not to forget the professional reception,housekeeping ( Luisine Vartamian) & security team, who made us feel at home:) I live in Dubai and i appreciate the great hotels with professional concierge service, hence i highly recommend the Congress Hotel to all my friends and everyone who wants to visit Armenia:)

    « I wouldn't say this is a 4 star hotel. The standards are poor. »

    People in this hotel are friendly and good. But there are some items that I didn't like about this hotel: 1- small lobby 2- There are some rooms facing to a wall, be aware of not getting such a rooms. 3- Some rooms are not soundproof, in one of the rooms that I was I could here street noises and next rooms phone ringing. 4- There are fly in the breakfast area 5- My rooms didn't have any window net. So if you intend to open the window you'd accompanied by bugs and insects in your room. 6- Air condition is good. 7- The pool is good and the water is clean. 8- Beds are good and comfortable. 9- You can watch local Armenia TV for free. 10- The internet is sometimes so good and sometimes terrible. (Depending on the time of the day) 11- Maids are so good. 12- Restaurants foods are not that good for the price, specially if you get Italian foods. I once got the trout fillet which was so good. 13- I don't suggest you hotel tours, I used to think that hotel tours should be the best and cheapest but I was wrong. They are so expensive in comparison to the other tours. 14- The staffs are willing to help you anytime. 15- When you get to the room you can't find any comb, cotton swabs, tooth brush and paste. If you need any you should call them! 16- the location of hotel is so good. 18- If you want to get a room emphasis to get a room facing to the pool. Otherwise street noise would bother you. 19- I would say this hotel is an economy 4 star hotel. So you shouldn't expect to see the standards of a 4 star hotel here. 20- If you are an impatient person here wouldn't be a good solution for you. Not only in the hotel but everywhere in Armenia the waiting time to get a service is long. I think people her are so relax in doing their works. not like USA. 21- In restaurant smoking is free like everywhere in Armenia.I also think there is no drinking rules like USA here.

    « Nice location »

    Good hotel to stay in Armenia. The hotel is located very near to the republic square and close to the city centre. There is a park very close to the hotel. Hotel has a bar and restaurant. Breakfast at the restaurant is good.

    « Highly recomended »

    Its a nice, cozy and easy hotel walkable to the downtown area..its very clean, crew were very helpful and informative, good spread of fresh fruits and cheese for breakfast buffet with a big swimming pool. It has a small bar at the lobby with a good selection of drinks. I enjoyed this place.

    « Cosy hotel , nice location and friendly staff »

    Best western congress hotel is located in a nice location in the center of the city near the famous and lively Republic Square. The staff are friendly and helpful . The breakfast is good. The only concern is that the rooms and reception are small and some services like spa is expensive comparing to other cities outside yerevan , all other things are perfect .

    « Best Western Hotel Yerevan »

    Cons: some rooms have loud ventilation system, furnishings are pretty outdated Pros: pool, great location (in the city center with parks around), really friendly staff, nice breakfast with plenty of different dishes

    « Great location and decent hotel that requires improvements »

    I stayed there for eight nights with my husband and in short the hotel is Ok but they are slipping. The pros: - The location is fantastic. It is in the center, yet it has all the parks around so guests have some peace. - The breakfast is really nice and loved the table of Armenian breakfast items in the morning that included all the dairy products, dried beef and fruit in addition to the walnut jam. I just wished they marked it so that customers know what they are having and appreciate it even more. That was my favorite part. -The quality of bed is great as expected. - They have a decent pool at the premises that they also open to customers from the outside so it can be a little crowded on weekend days. - Most of the staff is really nice. I especially liked both bar tenders as they made excellent espresso. The girls that worked the breakfast are really great. - The restaurant in the hotel makes good food and really good pizza. We had lunch from there on couple occasions as we didn't feel like going anywhere. The cons: - The room cleaning is bad. When we checked in the room didn't have two sets of towels or toiletries. We stayed there for eight nights and they never cleaned under the bed or changed the bed sheets. We found the the bathroom heating turned on twice because the bathroom heater is used as a towel rack and they turn it as they put the towels on. We found notes from a previous guest in the room because the housekeeping never checked it. - The furnishings in the entire hotel are outdated - The hotel closes the pool for guests and rents it out for loud weddings. The night we arrived they closed the pool and had a weeding followed by a loud DJ, dancing and fire works literally under our windows. Despite of this I would stay at the hotel again.

  • 5
    « Really good! »

    Excellent hotel. The swimming pool is the best in Yerevan, with a really nice atmosphere. It has a very good bar with great coctails. Stay away frpm the cappucino though, which is extremely expensive. The hotel is situated within Walking distance from Republic Square.

    « Good location »

    This hotel has good view and very close to haraparak the main square of city you can go every where by walking it has good pools friendly staff good breakfast and you will be enjoy .we stayed 5 nights in congress but one time they coming for cleaning and not any welcoming drink nor help to carry suitcases even in checkout.

    « Friendly »

    A friendly hotel with poite person. It has a very beautiful view in rooms. If you like to swim have a beautiful and big swimming pool. The breakfast is so good and Diverse . The hotel lobby is not very pretty and is old. There was no water hose after After pouring out but its amazing All hotels in Armenia do not have water hoses. I was happy staying there.

    « Amazing hotel! »

    I found Congress hotel very amazing and advise everyone to stay there when visiting Armenia. I liked the service, professionalism of the staff. As well as this its location is very convenient for tourists as it is situated in the center of the city.

    « Nice hotel in the center »

    i arrived Yerevan with my friends without having a reservation. We were walking in the center and found out this hotel. Reception staff helped me to get a room. They were very friendly and helpful. I liked also the breakfast buffet. The only thing i didn't like is the size of room. I stayed in the room with my two friends and the space was not enough for us!!

    « Average »

    At the first sight, I just said to myself "the pictures look much better than the reality". I will not complain about the service and the staff because they were very friendly and cooperative. The rooms are clean and comfortable and the hotel is very close to the republic square which is the heart of the city. I was satisfied in general but if you poan to stay there do not expect a luxury 4 or 5 star hotel. Just an average, comfortable and clean place to stay a few days.

    « Very disappointing »

    Sadly I feel compelled to write this review. Over the last several years we have stayed frequently in this hotel a place that we both looked forward to visiting and enjoyed staying in, a warm welcome and genuinely friendly staff. Sadly that is no longer the case Something like 70% of the staff have changed recently and the change is not for the better for the most part they are disinterested in the guests (the staff at the pool do a particularly good line in studiously ignoring you) they'd rather be chattering amongst themselves, tapping away on smartphones or loitering outside smoking (in sight of guests which never used to happen). They are poorly trained and genuinely don't seem to know what they are supposed to be doing a lot of the time (although there seems to be plenty of ?supervisors?). The overall impression is not welcoming at all especially given the large amount of ?Security? that seems to be everywhere lurking in reception, going through the housekeeper's carts in full view of the guests, it is rather more reminiscent of Soviet Era Moscow than Yerevan in 2016! The service in the restaurant is slow and breakfast is chaotic at best ? the food however is still good. The rooms desperately need an overhaul they are starting to look very shabby indeed ? especially as this claims to be a 4 star hotel. There are still a few shining stars amongst the staff and a few rising stars too so a shout out to Carlos, Qnarik, Ani N, Ani G, Davit I, Lusine, Lilit, Emma T, Tatev and Tigran M (with apologies for any misspelled names) and special mention to some of the cleaning ladies who have been there for quite some time ? for your efforts. But all in all a terribly disappointing visit. If it wasn't for the pool (when it's not closed) the hotel would universally be considered a good 2 star hotel at best.

    « Very near the center, nice staffs, have a pool »

    This hotel is located just 5 mints walking to the Republica square(center). The staffs so nice and very supportive especially Shushan. This is hard job for choosing the best hotel between many good resorts in Yerevan.However, this hotel have a nice pool that other nice places such as Republica and Paris hotels dont have it. Fortunately, during my stay, Hotel established a pool party for their staffs and hotel invited all guests also. This kind of happy moment repeats again if you would be lucky during your stay. you will not regret if choose this high class hotel. Poorya

    « Very Clean with Great Location in city center Yerevan »

    my first time trip to Yerevan, I booked this hotel through internet based on my research and comments found at website of trip advisor. the Hotel between two parks which you see a lots of green and nature,just few minutes walk to big republic square. breakfast was great and room clean and well kept. I stayed here 4 nights and sure if in Yerevan again, I will stay at this hotel. free wifi with good speed and nice pool is also good point about this hotel.

    « Great hotel and close to the airport »

    I only stayed at this hotel for my last night in Armenia. It was clean, convenient, accommodating and very close to the airport. It made getting to my early morning flight easy. I would absolutely recommend this hotel, especially if you're looking for something convenient to the airport.

  • 5
    « Great location, staff and good facilities »

    Although not a luxury hotel, the Congress has many of the attributes without the steep price. Rooms are nice; not terribly large, but clean and modern, and the ones on the front side have balconies (one morning I was able to see Mt. Ararat from my 6th floor balcony!), while the rooms on the back side, overlooking the pool, are a bit quieter. Easy walking distance to most important tourist sites. What really makes this hotel is the standout staff, from reception to the business desk, to the restaurant, to the cleaning staff, which makes it clear that the hotel has excellent management that takes care to train staff thoroughly. As a solo traveller on my first visit to Yerevan, without any Armenian language, I particularly relied upon, and appreciated the warmth, helpfulness and efficiency of the staff. Breakfast was excellent, served in a pleasant, sunny room with a great selection. Rafaello, the attached Italian restaurant, was unusually good, set in a lovely indoor/outdoor space, with beautifully prepared food and perfect service. The fitness center includes a range of very affordable and highly competent services; I opted for a foot massage, and basically got a full-body massage that removed every ache and pain from my tired self. I don't ordinarily stay at chain hotels, but this one was just super!

    « Prefect hotel »

    Thats very clean comfortable hotel , the place very good because near city center. This hotel has wonderful swimming pool & spa and gym. Housekeeping and laundry is very fast and good . Front desk and reception very hospital and english is really good. Hotel has bar and wonderful Italian restaurant

    « Place to stay in while in Yerevan for business »

    The hotel is conveniently located on the way from the airport to the heart of Yerevan. Its staff is very friendly, multilingual and ready to attend your needs. Breakfast was good and rich in choice and the restaurant is nicely suited for it. Free Wi-Fi is reliable. The hotel is within a walking distance from the central square of Yerevan with all its nightlife and entertainment. I highly recommend the hotel for business travellers to Yerevan.

    « Nice facilities, Very Friendly and Professional Service, Good location »

    Nice above average hotel. The service was very good and professional. The rooms were clean but I never like "split king" beds - I always find myself falling between the two single mattresses. Anyway, the breakfast was decent - lots of healthy choices, not much in the way of "hot'' food though. Hotel very centrally located. Reasonably priced. The attached restaurant (mostly Italian food) was amazing! (see separate review for Raffaelo's).

    « Nice Hotel Near City Centre »

    Three blocks from the museum, flea market, excellent restaurants. The rooms are nicely appointed, everything works. WiFi and TV good. Breakfasts are excellent !!! Front desk staff are extremely helpful, bartender as well.

    « Right choice for your memorable stay »

    If you are planning to go to Yerevan and still have doubt which hotel to choose you are very welcome to choose this hotel. It is located in the center of Yerevan, so you can enjoy your evenings fully. Another good reason to stay in this hotel is its swimming pool which is heaven for your summertime sadness. Yummy homemade italian pizza, young and energetic staff will give you unforgettable memories This is what makes your life worth living.

    « Great place »

    Nice & clean, centrally located. Friendly staff, rooms are good, well equipped, internet is just GREAT all over the hotel and high speed without code ??. Good job. Will do it again with our next visit.

    « A hotel is only as good as its staff »

    I stayed at the Congress Hotel for 2 weeks, and when I checked out I left stuff in a drawer and my slippers beside the bed! The stuff in the drawer included a gift for my sister in Rome - the next stop in my itinerary. I realised my mistake and emailed the hotel from Kiev Airport. Now, 2 months later, I am back in Yerevan. All my possessions were neatly packaged, ready for me. And when I couldn't sleep because of the winter-weight bed covers, replacement bedding was provided almost before I put down the 'phone. I give top marks to the staff for their efficiency, courtesy and helpfulness.

    « Confy hotel, nice staff, great brekfast!! »

    Breakfast is the most important meal of the day! and yes, that is right! My work trip got so much better with the breakfast of this hotel, great food, professional staff and always ready to help you in every occasion, from the check-in to the check-out! And I could say that breakfast was my delightful start of the day for about a week, I loved it! I had couple of chance to eat in the "Raffaello restaurant" with my colleagues and since the beginning the care and professionalism made me feel special. The kitchen is another strong point, italian dishes like lasagna, pasta and a tasty pizza are at their best here. I had two times pizza in hotel and I could feel like in Italy... The location it's very nice, in the center but out of noisy and busy streets, they have a wonderful pool (which unfortunately I couldn't enjoy in April), free wifi everywhere and a lobby with very helpful staff...Congress will be for sure my future choice for other trips in Armenia.

    « Great place with great people! »

    I have spent several days in this amazing place and enjoyed it to the fullest. When entering this hotel you may notice the communicable and welcoming staff of the reception that is always ready to help their guests. As well as this I would like to mention the reataurant of the hotel with its delicious Italian and Armenian cuisine; plus it provies 15% discount to all hotel guests. I am planning to visit Armenia soon and for sure will opt for this hotel.

  • 5
    « Awesome Pizza and an amazing staff! »

    I have to say that the location of this hotel is probably the best you can find in Yerevan, this place is really nice especially in the summer time with their comfy outdoor pool! I've enjoyed it during my last business trip in august.. It was really a beautiful and customer friendly space, with a well-trained staff very welcoming and helpful. And what comes to pizza I could say it was one of the best that I have had so far! The breakfast is definitely a must try! There is almost everything you can ask, rich buffet, good handmade products and a direct service very attentive. I would highly recommend this hotel. It will be my first choice in Yerevan for future trips!

    « Amazing stay »

    I stayed in hotel Congress for my business trip in Yerevan and I found this place as the most interesting solution in the city. Very close to the centre but out of the crowded republic square, friendly and helpful staff in the lobby, complete satisfying breakfast, tasty italian pizza and an interesting restaurant menu. Will definitely choose to stay here again next time I visit Yerevan.

    « Amazing place! »

    I really enjoyed the time spent in Congress Hotel. Especially, I would like to note the restaurant. The food there is very delicious. Also, I would like to note the staff of the hotel, which is very polite and attentive to the guests. They are very positive and spread good atmosphere.

    « Simple yet helpful »

    I have stayed at this hotel for one week in April 2016. The reception staff is welcoming and always smiling. They offer assistance whenever asked but sometimes a delay is found. Rooms are nice, clean and tidy. Bathroom well cleaned. Room service is quick. I was a bit disappointed from the repartitions of smoking and non smoking rooms. I was not asked initially if i wanted a smoking or non smoking areas. When I checked in my room was not a smoking allowed room, couldn't sleep the first night from the neighboring room resident. He was smoking till 1am and talking. the smell stays in the rooms. changed the rooms and all went well.

    « Perfect Business Visit »

    This is a lovely hotel right next to almost everything. A quick walk from the main Square.. A reasonable size room, well appointed breakfast, decent internet speed, good housekeeping and above all excellent and helpful gentle and sexy staff. We had a great meetings !!

    « Frustrating »

    First, nobody will greet you when you arrive. The guy standing on the door won't even open the door for you. No porter. Reception is not welcoming, no smiles, no greetings. Just give you your key card and figure out everything yourself. Corridors are so narrow. Rooms are so small. Very basic amenities. Shampoo, soap and body wash. It's an old hotel and needs some upgrading. Carpet looks dirty. I have stayed in a small hotel in another area for 4 days before checking in to this hotel for a much cheaper price but the small hotel far exceeded my expectation than this hotel. There's no air conditioning. Only centralized heating system and the heat is suffocating. Complained about it but the issue was not resolved. Have to open the window to get some cold air. Very noisy from the cars on the street even the windows are close. There's always a loud banging outside the corridor, must be from the cleaning crew. Cafe is in the middle of the reception area. No privacy whatsoever. Spa service, (which is why I changed hotels) is disappointing as well. There are very few service selections that are pricey. Not satisfied with the spa service although the old lady masseuse is very polite and kind. I like massages so I know when I'm getting a good service from spas. Restaurant staff are quick and polite and always smiling. Food is ok but not outstanding. Waste of money. Poor service quality. There are other hotels that are much nicer and provides quality service for the same price or less.

    « Strangers opening door of your room at 5 am - Scary!! »

    This hotel is full of surprises in almost uncomfortable way you could ever imagine!!!Started with lack of either towel or slippers or soap in the room, there is another story I would remember till the end of my life.. The hotel personnel managed to checkin in my room totally stranger person!! Can you imagine when some man you never seen before at 5 am opens door of your room and walks in?? I was so scared and now so amazed with level of professionalism of this hotel I would not recommend to anyone to stay here!! Terrible experience!

    « Best Western Congress is Still Good Quality »

    This is a very good hotel in nice location in Yerevan. It offers friendly service from the staff, a nice breakfast, good onsite restaurant for Italian food, and good facilities. This is my third stay in the hotel and it is comfortable place to stay. Good quality for the money.

    « This is the place to stay in Yerevan! »

    The BW Congress is not too far off the main square. You walk into the hotel and you are greeted by a troupe of very friendly front desk folks. They are some of the most hospitable, friendly, and helpful people I've met in my years of traveling around the world. They go out of their way to make sure your stay is as close to perfect as possible. The room staff cleans the rooms to an exceptionally high level of cleanliness. The atmosphere around the hotel is that of friendliness. The Best Western chain should look at this place to see how to run their other hotels. It's definitely recommended. The one thing that stands out above all else...the breakfast. One of the best breakfast setups I've seen. Lots of different things for breakfast. You'll need to be careful or you'll walk out heavier than you were when you walked in. The outdoor pool is large and the only drawback is that the hotel sells memberships to the general population. So on a hot day it can get a little crowded. Every month or so they have a party around the pool such as first day of spring, halloween, or whatever. They'll have the bar open and food and there will be a band. The pool is closed though. The general population can buy tickets to attend while hotel guests are free. They are actually fun to go to. Would I recommend this hotel?? Absolutely!!!!

    « Very good hotel, conveniently located, with excellent service »

    Congress hotel is a comfortable hotel, well located and convenient particularly for business. The facilities are not extraordinarily attractive, the rooms rather small and bathroom equipment not fully up to the latest standards, but the premises are well maintained and practical. Staff is always available to help, and the breakfast buffet offers very good quality and variety of food. The restaurant is a bit more depressing, both in terms of environment and cuisine (apart from the pizzas).

  • 4
    « Best bang for the bucks »

    I tried another hotel in the city for the exact same price. That was a totally different league. Congress is a standard rather high class hotel. Nothing flashy, but just what you need. Clean and modern, with black pearl tiles in the bathroom. The beds are soft and seems almost new. Nothing negative except one thing: I asked to have the temperature lowered and they did not manage for some reason. Despite the frozen winter it was probably more than 30 degrees in the room, and i needed to have the window open. You will hopefully not meet this problem. Probably was it just bad luck. I will still choose the same hotel next time I am in Yerevan.

    « Very nice hotel »

    This was my second hotel in Yerevan (I was forced to change hotel because I visited when there was the commemoration of the genocide) and I stayed here one night. This hotel was quite expensive but it provided excellent rooms.

    « The first choice in Yerevan - well for me now - the only choice! »

    After a six month mission in Armenia the Congress is now my one and only choice for stays in Yerevan. So time for a second review as the mark of a good hotel is consistency and improvement. The quality of the rooms is excellent - comfortable, quiet and very claen. Housekeeping really do their job well - discretely and perefectly. Even due to the late night departures and arrivals they service the rooms without disturbing. Front of house deal with every need - bookings, taxis, printing documents and dealing with troublesome tired guests - with a genuine friendliness and attention to detail. And the restaurant is a real gem - for the business traveller that needs to eat alone (Armenia is not designed for solo diners) - you are made to feel special and welcome, food is excellent - well cooked and presented, the specials menu evolves weekly, and the service from the Restaurant team headed up by Karine is spot on. Even now knowing many good options in Yerevan - I get drawn back each time to eat here. Book here and you will not be disappointed... a good quality hotel run by good management with excellent staff... you will return again - trust me.... now back to my steak and glass of Karas!

    « Best Western Still Very Good »

    I stayed here once again on a recent trip to Yerevan and found the quality and service of the hotel to still be very good. The hotel arranged airport pickup and despite my flight being 5 hours late the driver was there and I was glad to not have to wait to get to the hotel at early hour of the morning. Check in was very quick and I could get a couple hours of sleep before staring my work. The bed was comfortable and the room nicely furnished. The only problem I had this time was the room was too warm and even turning off the heating did not help. The only alternative was to open the window but this proved a bit uncomfortable. The restaurant still offers good food and service, the breakfast is very good with plenty of selections. Overall, a good stay and will recommend this to others traveling to Yerevan.

    « Great location, Value for money! »

    A decent Hotel for a short stay. Clean and comfortable, well kept rooms. Good food especially for foreigners. The Highlight is the location. Located in the city center. many places in the city can be visited by foot. The only negative thing I can say is about the maintenance.... the air condition was not working during our stay in our room and it was not fixed for our entire duration of stay ( 4 days). we had to keep the windows open for the winter breeze to cool the room but it was a problem at night - bitterly cold if you keep the windows open and very warm if you close it!

    « Location, Services & Price! »

    Located in the center of Yerevan. A warm welcome and excellent services. Staff was very friendly and professional. Breakfast fantastic and the room also hasd no problems. Travelling either for pleasure or for business, it is a choise you will note regret.

    « Excellent service! »

    Very clean, roomy. Friendly, helpful staff. Delicious breakfast. Great location. We were staying in the hotel as part of a Global Village group building for Habitat for Humanity Armenia. The staff was very accommodating to our group of 18.

    « Pleasant, reliable and efficient hotel »

    It is a very decent hotel, comfortable and clean with wonderful staff who would go out of their way to help the guests. The location is very convenient as well, close to the city center. The best feature of this hotel is the pool, which is well kept and a very pleasant place to relax. The breakfast is very good with lots of choices including fruits and pastries. I very much enjoyed staying in this hotel and would recommend it highly to people who are not looking for luxury accommodation but a clean and comfortable environment with reasonable prices. It has good WiFi in the rooms and in the lobby.

    « Excellent service, every effort done to make you comfortable and pleased »

    All good things about this hotel were said in previous reviews and I am happy to confirm them all from my experience. Great location, nice clean room and comfortable beds, good swimming pool, delicious fresh breakfast...Most of all very helpful and friendly personnel who made every effort to accommodate our requests: front desk, cleaning staff, waiters, bell boys and a very kind, knowledgeable and efficient General manager, Mr. Luciano Casagrande. Also I must mention my correspondence prior to booking a room in the hotel, with Ms. Shushan Poghosyan from the Sales and Reservation department. All my mail messages were replied promptly and correctly , assuring us we have a welcoming place to stay , as it turned out to be.

    « Good, reliable, excellent value »

    Nothing wildly exciting about this hotel, but then again it's probably not trying to be anything but very decent. Service is good and very friendly, the place feels very clean, and there's none of the tacky ex-socialist feel that pervades some hotels in Yerevan. Rooms small but perfectly adequate. Good for a business hotel : probably less so for a holiday.

  • 5
    « Great pool »

    I enjoyed the pool the most. Great pool with very friendly bar staff. Checkin was a little slow and the breakfast expensive, but the taste was okay. Rooms were nice and as expected. The best hotel I tried in Yerevan.

    « Excellent place to stay! »

    Friendly and helpful staff nearly always smiling, clean and comfortable room, fabulous breakfast buffet, very nice pool area, short walk to central part of downtown, safe neighborhood, strong and easily accessible wifi. What else can you ask for? Very nice stay at this hotel.

    « Average rooms great pool »

    Many business and diplomats I know Stay here. Reputation for best value amongst premium hotels in Yerevan Rooms are clean and comfortable but nothing to write about. Pool is great. Best place to stay in the hot season. Best pool in town. Nice little bar.


Getting to the hotel ...

All directions
·From: Highway 329. Take Highway 329 to Yerevan. Just ahead is the Best Western® Congress Hotel.