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Best Western Hotel Mermaid Yarmouth, Yarmouth

4.0/5  - basé sur 366 notations.
545 Main Street, B5A 1J6, Yarmouth, Canada - See map

Stay at this Nova Scotia hotel in beautiful downtown Yarmouth. The Best Western Mermaid Yarmouth is conveniently located to the historic downtown district and the Yarmouth Lighthouse Museum. Hotel guests will appreciate the variety of nearby dining and shopping options all within walking distance of the hotel. Each spacious, well-appointed room features all the extras that make a difference while traveling. Guest accommodations are furnished with free high-speed Internet access, 42-inch flat screen television, high definition cable, newly installed air conditioning, CO2 detector, smoke detector, free local calls, free long distance access and a coffee/tea maker. Rooms offering harbor views are available upon request. Other hotel amenities include a complimentary hot breakfast, heated outdoor swimming pool, guest laundry and business services. Bus tours and groups are welcome! Whether attending one of the many outdoor festivals, enjoying a game of golf or sight-seeing, a friendly staff member is ready to ensure a comfortable and memorable stay. Make a reservation today at the Best Western Mermaid Yarmouth in Nova Scotia!

Best Western

Hotel Mermaid Yarmouth

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 349 guest reviews
NOTE ISSUED
Excellent
109
Very Good
122
Average
77
Poor
21
Terrible
21
REFER TO NOTICE
Business Business
55
Couples Couples
143
Family Family
118
Friends getaway Friends getaway
19
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A clen place, with very friendly service."

4
13/09/2018

We booked this hotel for a stay on the night before we took the ferry to Portland, ME, and it was great for a night's rest before the journey. The pool was clean, and great to cool off in after our day of driving from Halifax. The breakfast is great, and even though it is self-serve, there is a staff member on hand to help you with anything questions that you may have. The hotel is about three minutes from the ferry dock, so it is very convenient for an early morning departure.

"Good choice"

5
06/09/2018

We took a chance on a last minute room. It was just what we needed. The front desk young woman was so very very acomodating. We wanted a queen or king room and they did not have any left. She offered to find one in town for us or take a look at thier double bed room. We looked, we liked, we stayed

"Nice Clean Hotel in a Great Location"

5
01/09/2018

We were looking for a Hotel close to the ferry, and this place was perfect. A nice clean establishment with friendly staff and laundry facilities.The complimentary breakfast sure 'hit the spot'. Highly Recommended !

"Nice Hotel, Great Location"

5
25/08/2018

Our stay at this hotel was great. The room was extremely clean with quality soaps, shampoo, & conditioner. The beds were super comfortable. The small refrigerator in the room was a plus. The air conditioner was a plus & it ran quietly, another plus. This was located close to the waterfront & CAT Ferry. It was easy to stroll to the waterfront for a pleasant walk & to go to a restaurant nearby. There were a few fast food restaurants nearby that one could also walk to. The breakfast was good with staff asking if you needed anything, very helpful and kind. Highly recommended

"Hidden Gem!"

4
25/08/2018

Small motel with great service. Jill was our breakfast hostess. She was so pleasant and helpful. She gave everyone great local information. Very knowledgeable about the area with suggestions as we drive up the coast. She treated us like we were guests in her home. Thank you so much for that personal touch

"Personal Trip"

2
24/08/2018

Beds and rooms are comfortable enough. Outdoor pool is right on Main Street so best you are not shy. Get to breakfast early because they will put the entire thing away if you don't get down. They will bring you back out what you ask for but... The maintenance and room staff are very friendly. The front desk staff not so much so at all. Amy shouldn't be working in the service industry at all. Been here before and lodged complaints about her attitude and was told by the management she'd be spoken with. Gave it a few years that we wouldn't stay there. Figured we'd try it again. That was the last time. Only so much bad attitude anyone can take. Our bill was wrong. We are CAA members and she wouldn't correct our bill. Even when we were told the day before it was corrected. Her "he's wrong and shouldn't have told you that" didn't help. Stay at the Rodd Grande down the street or the Comfort Inn on Starrs Rd. You'll regret that bad attitude of the front desk staff here...IMO.

BWMermaidYarmouth, Manager at Best Western Mermaid Yarmouth, responded to this review
Mike, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 902-742-7821.

"Spotless!"

5
24/08/2018

My family stayed to be close to the ferry. I read reviews about the rooms being outdated but clean. While there were some fixtures that could be updated, everything was in working condition. I really can't say enough about the cleanliness of the rooms. Spotless!

"Overpriced and bugs in the room!"

2
23/08/2018

There are not a lot of places to choose from in Yarmouth, but I was expecting more based on the price. Rooms have outside doors and windows that overlook the parking lot and a busy street. You can tell that the room had been partially remodeled, but the vanity top was uncomfortably low and the original (?) bathroom door was delaminating at the bottom. Didn't like the bugs (earwigs) crawling on the towels either. Complained and received ~10% discount. I would have rather that they spent the money on a good pest control program.

BWMermaidYarmouth, Manager at Best Western Mermaid Yarmouth, responded to this review
We take pest control very seriously, but on behalf of our entire team, I would like to apologize for not exceeding your expectations. We have renovated many aspects of the hotel already, but as you point out we still have more work to be done. We have plans to renovate all that you have mentioned. Thank you for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 902-742-7821.

"Convenient site"

5
22/08/2018

Easy and quick to get to from the Bay Ferry crossing, Portland, ME to Yarmouth, NS. Arriving at nighttime, in the fog, to an unfamiliar place, it was great to have to travel only minutes to a clean and comfortable motel. The check in was quick, the staff were helpful in providing directions to local stores, and sites to see in Yarmouth. Breakfast was included, which was plentiful and had an amazing variety. Washer and dryer on site if needed. Plenty of parking available. Only complaint is that the plumbing noise from neighboring rooms when shower or toilet is used is loud, and water cut out completely in the shower when the sink in the room was in use. Rooms are updated and clean, beds comfortable, and internet service, TV worked well.

"Great stay, clean, friendly and convenient to the Cat Ferry"

5
20/08/2018

This was a great stop at the end of our Canadian Maritime trip. Quick stay...checked in at 6pm and checked out at 6:15 the next morning for the ferry. First floor room at this motel was very convenient to unloading the car. Check-in was easy and very friendly. Room was spotless, The wood/laminate floors are a nice touch instead of carpet. Breakfast was delicious (make your own egg sandwiches plus lots of other choices). Morning front desk and breakfast staff were so nice (even at 6am when we had breakfast before heading to the ferry back to Portland). Very nice stay and very convenient to the Cat ferry which is right down the road.

"Great Place to stay before catching the ferry"

5
18/08/2018

Convenient location to the ferry dock. Comfortable room, and easy parking outside our first floor room. Room was spacious,clean,and a comfortable bed! breakfast was sufficient with a very clean space.

"Comfortable stay"

4
15/08/2018

Helpful and quick front desk staff. Clean comfortable room and good breakfast. The pool looked nice, but we didn't get chance to use it. The stairs to the 2nd floor could be a problem for some guests, there are no elevators.

"Perfect place to stay when taking the "CAT" ferry"

5
15/08/2018

My boyfriend and I took a motorcycle trip to Nova Scotia to ride the Cabot Trail. We booked the 6 hour long "CAT" ferry from Portland, ME to Yarmouth, NS mainly to save time. We booked the Best Western Mermaid because it was so close to the ferry. We stayed there on our first night, and our last night in Nova Scotia and it turned out to be a Godsend. After a rocky 6 hour ride on the CAT, we were so happy to ride off that ferry and get to the hotel quickly, especially since it was almost 10PM and the fog was as thick as pea soup. The staff at the front desk were very nice and friendly and checked us in quickly. We had an upstairs room with 2 beds which were comfortable, with a large HDTV and wi-fi. The room was very clean and the argan oil shampoo and conditioner provided were great for my motorcycle helmet hair. The complimentary breakfast was perfect...lots of bread products, fruit, cereals, beverages, etc. On our last night we got a street level room which was nicer than the first one: king bed, new (non-carpet) flooring and a perfect view of our motorcycle. There is a nice outdoor heated pool that unfortunately we were not able to take advantage of :(. Also there is a KFC and a Taco Bell right across the street. I usually don't like to stay in hotels with exterior doors like this one, but I felt very safe and my boyfriend felt his bike was very safe as well. We had no complaints about this place and would recommend it to anyone visiting NS, especially if you are taking the ferry.

"Best Western Franchised an old Motel"

2
06/08/2018

Although they added decent furniture (typical of a best western), the motel itself was weary looking and not sound proof at all. When someone started a shower it sounded like it was in our unit. ?? The hard laminate flooring also made it so we heard every step above us. Definitely felt like we paid too much for this place!!

BWMermaidYarmouth, Manager at Best Western Mermaid Yarmouth, responded to this review
Brad, Thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are continuing to renovate the property though we do have an older property. If I can provide any assistance, please don't hesitate to contact me directly at 902-742-7821. Shaun DeRos Manager Best Western Mermaid Yarmouth

"Convenient to The Cat"

4
03/08/2018

The Cat ferry from Portland, Maine, gets in late, and the Best Western Mermaid offers convenient accommodations at a reasonable rate. The hotel had sent me a welcome e-mail earlier that day, and the desk personnel were very efficient with check-in. The room was good-size and the bed comfortable. The bath towels were a cut above the usual and the water pressure excellent. Breakfast options were OK, although I usually stick with juice and coffee first thing in the morning. This is an excellent choice for those coming off the ferry or any other visitors to Yarmouth.

"Best Westin Mermaid"

4
03/08/2018

We used this as a landing and departing spot for The Cat ferry from and to Portland to Yarmouth NS and back. It was perfect for arrivals. As you arrive in Yarmouth, from the 6 hour ferry ride, you are tired and ready for bed. The ferry arrives well after 9:00PM so trying to find a hotel is not really what you want. They wait up for the ferry so the service is quick and efficient when you get there. The rooms are nothing to speak of but the location is perfect. The rooms were immaculate and it had all you need to sleep the night for an early departure to explore Nova Scotia. On the way back we did the same thing because you must be at the ferry no later than 7:30 AM (go a little early to check in). It has a pool and they have "free" breakfast in the morning. They called it a continental but they had the usual cereals, muffins, bagel, scones, waffles and an egg station with on type of egg each day. It was simple. With coffee and bagel I was happy. The staff is very friendly and helpful. I would do the same thing again if I was taking The Cat.

"Odors & Overpriced"

2
30/07/2018

Convenient to the ferry, but we were not able to get a restful night's sleep due to the smells in the room. Musty & smoke seeping out of the walls. For a non smoking room the smell is unacceptable. I would have stayed overnight at a different hotel, but it was sold out. The room was neat and clean, but our sleep was interrupted with the noise level and smells in the room. This hotel is overpriced for what you get, sorry.

BestWesternHotels, Corporate at Best Western Mermaid Yarmouth, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Right off the Boat!"

5
30/07/2018

We had just come over from Portland on the ferry, arriving after 9:00 PM local time, so finding a place very close to the pier was important to us. This location was only a mile away and easy to find. Also, a Tim Horton's right across the street for a late evening brew. Location was great, as we have stayed in many Best Westerns, it was as expected. Efficient, a good breakfast to start the day before we hit the trail for our motor trip. I would recommend this location and I would stay here again

"Overall very good!"

4
27/07/2018

Great staff and good location for everything we needed. The only minus for us was that there was a fair amount of noise from the renovations happening with the new post and railing but the visual improvements are going to be beautiful. The workers doing the work were always pleasant and accommodating for making sure tools and cords were out of the way. Overall a great stay

"Clean and Comfortable"

4
16/07/2018

The Best Western Yarmouth seems to be the go-to place for people coming off the ferry from Maine, and with good reason: it's a quick drive from the dock! Check-in was fast and the staff extremely friendly; the room was clean and comfortable, no frills but exactly what we needed. The price was high but for the convenience, it was worth it. It's a good place to stay in Yarmouth.

"Not best but good"

4
14/07/2018

Went on a motorcycle trip around Nova Scotia and started in Yarmouth and ended in Yarmouth at this hotel. There was some construction but not at night, the place was very quiet. The checkin was as fast as we have had in a long time and the personnel were very friendly. The rooms were clean and the beds comfortable. The hotel is within walking distance to shops and restaurants. The breakfast was good, for free, and the attendant was as friendly as you could ask for, she got us maps and told us about scenic places to see. All in all a very nice visit.

"Not up to Best Western standards especially for the price!"

1
09/07/2018

Arrived after a long drive to get to Yarmouth and the hotel was covered in construction mess! I asked if they were loud and she said they didn't start until 8am. She didn't know how to apply my best western points from my other stay at chocolate lake in Halifax. This is a 2 story strip motel being renovated. The rooms smelled. I walked by several people with the doors open as the smell was that bad.IT was clean but it smelled like someone sprayed bug spray? The front desk said the hotel was fully renovated. Maybe by your 10 year old. Terrible updates. Just carpet and wall paper that was peeling off the walls and had huge bubbles in the wall paper because its installed improperly. The sink and vanity was straight out of the 60's. You have to squeeze by all the laundry in the main hallway to get to the stairs. No elevators. You'll have to carry your luggage up. Breakfast was a let down. Full on construction truck view out the main window. No eggs ready , no bacon no sausages. No potatoes or hash browns. As each person arrived for breakfast she just kept apologizing that she was only one person and doing her best to get more eggs cooked. I opted for peanut butter and toast. The butter was hard. She claimed she couldn't put it out of the fridge. hmmm? When I complained about the breakfast and told her it was not a best western hotel she said she would give me a gift for not being satisfied. When i went to the front desk the girl couldn't find my room. I finally just walked away and wished everyone else good luck. Terrible experience. Do not stay here!!! Not much in town to look at. Its a run down town not worth driving all that way to see unless you're catching a ferry to the states. Waste of a 2 hour drive. The staff was pleasant. ITs not their fault. But instead of being able to use my points as i'm a diamond member. She offered to give me a bag of chips and a chocolate bar? very strange. Anyways if you're used to a great best western experience I'm not sure you'll like this place. Not up to par.I paid less at the hotel in Halifax which is a plus hotel with every amenity . This place had a pool . thats it! The price while all the construction was going on should have been discounted until it was complete!!!!

"Comfortable, clean, and courteous "

4
02/07/2018

We stayed here overnight before boarding the ferry to Portland. We arrived in late afternoon, and the reception staff kindly advised us to choose an upper floor room so that we wouldn't be disturbed by lodgers arriving from the ferry later in the evening. It was an unseasonably hot day for NS, but the room's AC handled it nicely. The room was clean, and we had plenty of towels. The exterior facade is undergoing renovation, and the furniture in the room seemed new. The breakfast selections were more than adequate with vegetarian and vegan options. And the staff were truly delightful and helpful! A good place to stay in transit!

"Clean and comfortable basic lodging"

4
30/06/2018

We used this Mo(ho)tel twice on our trip to NS. We basically used it for a spot to sleep upon arriving off the CAT Ferry and before departing on the CAT Ferry. The establishment is very close (less than 2km) from the ferry terminal. The staff were pleasant, the rooms were clean, everything was in working order. The exterior is very dated but is undergoing renovation. The rooms have been recently renovated. The breakfast was decent (typical motel fare breakfast -- but a large selection of items including many lactose free options!) The kids used the pool for a few hours and the water was a decent temp (despite it being cool outside) and the pool and pool area were basic but very clean.

"A bit noisy"

3
29/06/2018

We had a room next to the stairway and it was quite noisy hearing people going up and down the stairs. If you have the option, choose a room away from it. The rooms at the rear are quieter as you don't hear the street traffic. There really isn't a view to be had in the front. The room was average and the included breakfast was really good. The staff were very friendly.

"Clean and comfortable"

4
29/06/2018

Stayed 1 night here after The Cat ferry crossing. Lovely staff and clean rooms. The bed was so comfortable I didn't want to get out of bed to go to breakfast. Continental breakfast was nice with eggs, fresh fruit, toast and cereal. Would stay here again.

"Clean and friendly"

4
21/06/2018

We stayed here on a weekend trip off season. Liked that breakfast was included although there were not a lot of selections may have been because it is off season. The room was basic but clean and the bed was not to bad which is a compliment from me as beds are important. The room had wifi and a tv. Overall we would stay again. Also liked where it is located although in the summer months I am sure the rooms on the road side get loud from outside noise. We heard some but it wasn't very busy when we were there. For the options in Yarmouth I would say this is one of the better ones, we have stayed in another in the area and preferred this one.

"we just needed a place to crash & it was perfect"

4
17/06/2018

the room was clean & the employees were lovely. we just needed a place to crash that was inexpensive & safe. It turned out to be perfect. It is not the Ritz obviously but it was very clean and perfect for booking it last minute. Front desk & girl at breakfast were extremely upbeat and accommodating.

"Good hotel"

4
14/06/2018

This is a basic hotel that has been refreshed. Staff is very helpful and it is in a great location within walking distance to restaurants and downtown. There is not a lot of choice in Yarmouth and this brand is trustworthy. Remember this is a remote community - enjoy the town.

"Disappointed "

3
21/05/2018

We have stayed here many times over the years and I was looking forward to seeing the renovations. The rooms are great; newly redone bathrooms etc. The only disappointments were that we found the bed terribly uncomfortable with the pillows being way too soft (a personal preference, I know) and the bed sagging in the middle so that, as hard as I tried, I couldn't stay on my side and eventually ended up using the other bed. The other issue for me was noise. Running water from upstairs showers was very loud.

"Great stay"

5
02/05/2018

The renovations done at this hotel were wonderful. New furniture including new mattresses is what i was told and I believe. The pillows are awesome because they are not too big or hard. . I will be back. Sound proof rooms, dark and quiet. Fan in room was quiet and i could turn it completely off. Has a fridge too.

"Cozy"

5
22/02/2018

My husband had an overnight business stay here and it was great! Rooms are clean and cozy. Staff super friendly and accommodating. Nice to have a hot breakfast option with eggs and ham. Definitely has been through some renovations as the previous bad reviews do not reflect what this establishment looks like now. Thank you Best Western for making our stay a pleasure.

"easy to find-clean"

4
13/02/2018

nice room, comfortable bed shower had good pressure great breakfast -hot foods were hot -nice area to eat or you could take it back to your room staff were friendly,answered my questions on Main Street just a few minutes coming from HWY.101 outdoor pool

"Yarmouth trip"

5
11/02/2018

Great friendly staff! Very nice greeting on a late arrival! Hotel was clean! Quit for being on the main drag! Easy to locate! Nice decor in the room! Bathroom a little small but great other wise! Price was reasonable! We enjoyed our stay! They are pet friendly as well! 10.00 a night extra!

"Expect Value"

4
05/12/2017

One could not ask for better than at this hotel in Yarmouth. I would recommend the Yarmouth Best Western facility to anyone who is looking for quality and value of accommodation, as well as convenience.

"Clean, affordable and great service"

5
01/12/2017

This hotel is in a great location. It is affordable. the staff were exceptionally friendly and helpful. Best western rewards are great. No problems. Breakfast was great and had lots of options. Would recommend for families aas well as business travellers.

"Great value in yarmouth"

5
22/11/2017

great location, clean rooms, great staff, excellent buffet and great value. I travel for work, stay in hotels at least 30 nights a year and have stayed in all of the Yarmouth motels, this is the best for staff and value. It's clean and I find it an easy room to do my work from. Breakfast buffet always good with lots of variety.

"Excellent Experience"

5
21/11/2017

Friendly staff! Clean, modern, inviting! Breakfast area was inviting, excellent food variety for this type of breakfast, glass plates and real cutlery added to its impressiveness. Walking distance to many areas of Yarmouth!

"Clean"

4
12/11/2017

Clean small town hotel with great morning breakfast. Selection is limited in the Yarmouth area but would recommend this spot. The room was a little more expensive than hoping to pay but was also a last minute booking. Friendly staff with average size rooms, enjoyed the stay.

"Nice in/town motel"

4
01/11/2017

Great breakfast on real plates with real cutlery. Recently upgraded rooms. The mattress was very comfortable. Mac Donald's and Tim Horton right close. Has a nice view of the water. About 10 blocks from the ferry terminal.

"Hockey Weekend in Yarmouth"

4
30/10/2017

Had a wonderful trip to Yarmouth for a hockey tournament. Welcoming staff upon arrival and check out. Great selection of breakfast items to start the morning. Beds were a bit soft, I prefer a firm mattress. Rooms were super clean and wifi worked great.

"Nice place and clean and up to date"

4
29/10/2017

Close to Ferry, would stay again. Room is a little pricy, Seniors should not be put on 2nd floor. No elevator. Breakfast is good, Rooms were clean and well updated with expected for a motel with this price range.

"Great place to stay"

5
28/10/2017

Yarmouth is one of those out of the way towns that has seen better days. It's a great spot to visit with scenery and great folks not to mention the history. This hotel has view of the water and the owners go the extra mile to ensure it's kept in top condition. The rooms are comfie, the hot breakfast is great but most importantly are the people. Service is always with a smile and if you stayed there a few times they will remember you. To me the sign of real service is when a problems occurs. This happened a few time and the reaction was swift and immediate. My internet / cable connection would not work. In 15 minutes a replacement box was in place and I got to see the game. Great spot and it will continue to be my go to place when ever in Yarmouth.

"our 6 month trip around the south shore"

4
22/10/2017

The motel had an upgrade since we were here last.We had a dog room which was quite nice.Lovely breakfast room & a nice hot breakfast.Wonderful area for walking the dog.The staff were very nice.I had a $20 gift card to credit to my bill and the young girl was having a slight problem with it but the lady in the back room came out and sorted it out in record time.My stay there was a good experience.

"Best Western Yarmouth"

4
21/10/2017

Good nights sleep. Laundry facilities were clean. Recommend staying here before taking ferry to Portland, ME. Staff was very helpful and courteous. Room was comfortable and clean. Lots of restaurants close to hotel.

"We used this hotel as our starting and stopping base for our tour of Nova Scotia."

5
10/10/2017

Very friendly and helpful staff both during registration and during the breakfast hours. An older updated BW that is close to downtown and the Cat ferry dock. Very good hotel breakfast. Front desk staff went beyond normal to get us extended stay after our ferry back to Portland was cancaled due to rough seas.

"Wandering Canada"

4
10/10/2017

From the pleasant reception at check-in through to the choice of cold or hot breakfast prior to early departure, the staff and facilities met our expectations. Availability of on-site coin-operated laundry was an added bonus as we are on a extended driving vacation. This facility provides easy access to the ferry terminal for seasonal NS-Maine service via The Cat.

"Very welcoming place!"

5
09/10/2017

Staff very friendly. Our room was bright and clean. I have stayed in several Best Western hotels and this one was one of the best ones. The breakfast is basic but fine. Definitely recommend it specially if you are coming on the ferry as it is very close to it.

"Nice Hotel"

5
29/09/2017

We stayed one night at this hotel. The room was very clean and nice and the bed was very comfortable. Hot breakfast in the morning was great . It was not far from the Cat ferry terminal which we were catching early in the morning

"Simple Friendly and Clean"

5
28/09/2017

Nothing to complain about. They staff was friendly and the room very clean. The pet friendly room was hard floors and very clean which was a nice surprise. Too many pet friendly hotels have questionable cleanliness standards and stained carpets.

"East coast vacation"

3
27/09/2017

Reception staff was helpful. Complimentary breakfast was average. Very pleased to have a laundry facility. Room was fine. Once again no microwave to heat neck wrap. Not enough sound proofing. Every night we heard someone from the room above.

"good to go"

4
26/09/2017

This is a good hotel and a great location to stay while in this area and we enjoyed the town and surrounding area. The views and photo ops are good. It is easy to take a nature drive in any direction from the area.

"Small Town Hospitality"

4
23/09/2017

We checked in during a downpour, did not know when the rain would stop, and needed to get to the ferry terminal early in the morning. No car - no problem. The motel clerk had a taxi reserved within a couple minutes! Rooms are modern, spotless, and quiet. The hot and cold breakfast is delicious. Their bagels are terrific. Fast food restaurants are next door and also across the street for a quick dash to dinner.

"Very Comfortable"

5
20/09/2017

Nice hotel - easy to get to ferry. Extremely comfortable beds. Helpful staff - had lots of people leaving at same time for ferry and worked hard to make sure everyone got breakfast. Good Wifi and easy checkout.

"helpful, friendly staff"

4
18/09/2017

this motel bw was convenient for our needs as we only stayed one night. It was good to have laundry facilities as we needed them at that point in our trip. It was a comfortable room with good internet and breakfast the next morning was just what we needed to get us on our way. We did have an issue with a bw gift card not working but Ann went out of her way to help us solve the issue and all was good in the end! Thanks Ann!!!

"Night In Yarmouth, NS"

4
11/09/2017

Had Reservations for the first night of our birding trip to Nova Scotia. The Ferry was delayed due to engine problems...slower transit...room was waiting, which was nice. Room was clean, warm and well lighted. Typical Canadian Motel chain room. It was relatively expensive $224.99 CDN but remember that you pay town tax @1.2%, Federal Tax at 5% and Provincial Tax at 10%....for nearly everything. We budgeted for it, so it was a non-issue. Free breakfast.

"Ok"

3
09/09/2017

This is not the best Best Western I've stayed in by far. To start with the pool was out of order. The rooms are very clean and well equipped it's just a shame the walls are thin as we could hear there conversations. Breakfast was a experience someone had burnt there toast no one thought to open a door so the place smelt and a blue haze was in the room the whole time!! But once the fresh food came out breakfast was ok

"Sleepless nught"

2
09/09/2017

Don't get room 205. Noise from commercial laundry will awaken you IF you manage to get to sleep. Those coming in on the ferry must ascend stairs right next to the room. Ferry comes in at 11 pm so visitors must make a late start to bed hence more noise. Staff is pleasant and breakfast is ok

"Good option"

4
05/09/2017

BW is a good option in Yarmouth. Less than a mile walk from ferry which is not a bad one if you don't have a car. Standard room amenities, bathroom on the small side but ok. Service is good but breakfast area is small and options are limited. Tim Hortons is across the street though which is a better option. Overall it's a decent value and a good option for this location.

"Probably wouldn't stay there again"

2
04/09/2017

This hotel needs a major renovation. More like a 2 star motel. Room only had 2 double beds...no queen. Beds were terrible...lumpy with a big sag in the center of it so we rolled into each other and laid on an angle. Could not fall asleep as it was so uncomfortable. Staff at the front desk very pleasant. Breakfast is okay...nothing great. Location is excellent if you are taking the ferry to Maine the next morning.

"Portsmouth NH"

5
03/09/2017

Very convenient to the cat ! The staff were very polite and courteous. Had a warm welcome and the room was Clean . The beds where a comfortable. Cable TV was great with Internet access also . Will stay again .

"The cost of the room"

3
31/08/2017

good 3 star motel, but not worth the cost. There are many options for lower cost rooms in the area with the same or better rooms. I would suggest a better discount for seniors and veterans, I am a disabled veteran and a senior. I was very pleased with the staff but the rooms did not constitute the cost for an ordinary motel room. I will not be staying there again.

"Good place after the ferry"

4
26/08/2017

Clean place with friendly staff to greet you after a long wait to get through customs. The rate seems quite reasonable to me, even before the exchange rate. Enjoyed the breakfast, nothing fancy but nice that is included.

"Expensive stay to get ferry out"

3
22/08/2017

Room is average, breakfast adequate, rate is high considering all else. I asked the front desk to honor a lower online rate I found at BW.com (not a third party) and they refused. There's not a lot to offer here except a pause before the ferry ride home.

"Spotless, Comfortable and So Friendly!"

5
20/08/2017

One of two motels nearest the CAT Ferry from Portland. Other reviews say it... it's a great place and walking distance to historic downtown Yarmouth. Staff are very knowledgeable, especially about local restaurants. "Instant" breakfast buffet is better than most of this type. Reserved through TripAdvisor; wouldn't do that again. We paid up front, when we got there at 1:00 AM they told us Agoda's payment had been declined. Was worked out the next day, but took some patience ! We stayed at Mermaid on return and paid less than Trip Advisor.

"Pleasantly surprised."

4
18/08/2017

Room was very clean. Beds were pretty good. Frig and microwave, hairdryer provided. Breakfast area was a bit small but food was good, real plates and cutlery. Front desk gal was very friendly. Great overnight stop.

"Very Clean & Comfortable"

5
15/08/2017

Room was so clean you could eat off the floor! The bed was very comfortable, the bathroom was spotless and you couldn't find a dust bunny anywhere, because I looked! Including on top of the light shades for the lamps. Staff were very helpful checking us in at 1:30 in the morning because of a late arrival on the ferry. We were in and out in minutes so we could get to our room and rest. She told us we could leave our vehicle out front if we wished and she was there all night and would keep her eye on it. I highly recommend staying there and will again in the future!

"Great hotel for the price category"

5
15/08/2017

Reception staff was super friendly and accommodating. When we got to the room, we were pleasantly surprised to find a nice, clean, modern hotel room with everything we needed -- there's a mini fridge in the room, flat screen TV, and even a coffee machine and tea - and of course air conditioning. The room was spotless, including the bathroom, and the beds comfortable. Free wifi is available in the rooms, and contrary to what you often get (spotty and/or slow internet connection on free wifi), the signal strength was high (full) and the internet high speed (~20 Mbps both upload and download). For what you get, the price was definitely reasonable. Breakfast (included in the room rate) is served from 6 am near reception. The selection was quite good and everything was fresh. There was a selection of breads/muffins/bagel and other baked goods, cooked eggs & ham, cereals, and yogurts, as well as coffee/tea and juices, as well as a small selection of fresh fruits. All in all, I would highly recommend the Best Western Mermaid as a place to stay in Yarmouth.

"Best Western "

5
14/08/2017

Rooms were very clean, friendly and efficient staff, wonderful breakfast! We checked in at 2:00 am and were greeted by smiling faces. So efficient!!! Would definitely recommend this Best Western. I loved the 'wood' floors. Felt cleaner than rugs.

"Over priced"

3
14/08/2017

The cost of one night is over priced based on the quality of the room. Very small bathroom with sink outside of the bathroom. Rooms are small. Not much space to move around. Best part of stay was the heated outdoor pool.

"Hidden Gem"

5
13/08/2017

It doesn't look like much from the outside, but everything inside has been functional, clean, and very comfortable. The staff is very warm and attentive and the maid service is fantastic. We stayed at a very expensive hotel in Halifax prior to this and, although smaller in size, it rivals it in comfort and service. The shower is great too!

"Stayed one night with our three kids"

4
08/08/2017

We stayed one night with our three kids while travelling Southwestern Nova Scotia. The room was clean, the pool was awesome and the sunset was spectacular from this location. Conveniently located if you want to walk into town... about 15 min walk. Tim Hortons :) and playground only a block away. Would stay again.

"Where to stay with breakfast in Yarmouth"

4
07/08/2017

If you need a place to stay in Yarmouth after getting off the ferry, you can't go wrong with Best Western. For a chain motel, it met all of our needs for an overnight stay.. the breakfast and selections were spot on.

"Perfect stop after the ferry"

4
06/08/2017

We arrived on the CAT ferry, which was 4 hours late, dead tired and more than a little cranky. The desk personnel, at 1 am, were as friendly and welcoming as could be. They dispelled my bad mood entirely. The hotel is spotlessly clean. It looks like it hasn't had a refurbishment in a while, and it looks a little worn, but everything has been maintained very well. The bed was on a very bouncy box spring, so I was glad we had two queens instead of one. The pool is beautiful -- clean, great temperature. The location is on a commercial strip, so it's not really a place I'd spend the day, but it was perfect for a stopover. The people made it special. One quibble: what was billed as "Canadian bacon" on the breakfast bar was hot processed lunch meat that would make any true Canadian blush with shame.

"Very Convenient to CAT Ferry"

4
31/07/2017

I recommend this hotel if you're traveling on the ferry in or out of Yarmouth this is a great location. The rooms are nothing special but were very clean and provide a great value for your dollar. The hotel staff was very friendly and helpful.

"Clean Hotel and Friendly Service"

4
30/07/2017

We arrived at this hotel after sailing on the CAT ferry from Maine to Yarmouth. This hotel was convenient to the ferry port. We had booked only one room however needed 2. They had a room left for us to rent 2 rooms and the staff went out of their way to get our rooms together. The hotel was nice for the night and met all of our needs.

"Cost too much"

1
30/07/2017

Way overpriced. Gouging people who have limited options coming off the Cat Ferry. Regular hotel along the highway is what it was and should have cost less. Was expecting much more considering how much we paid

"Great stay"

4
29/07/2017

Stayed one night, it is only a 10-15min walk to the small downtown area where there are a few eating options. There's a pool but we didn't use it due to chilly weather. Breakfast was great. One minor issue was that at 7am we were woken by other people using their showers, the pipes must have been next to our room as it was very loud. Other than that, no problems here.

"Expected Better For The Price"

3
28/07/2017

The room seemed clean and the beds were decent, however, the shower was either too cold or scalding hot; could not find a decent temperature. Also, we had a box of timbits that we set on top of the cabinet that had the TV on it and when we returned from dinner, there were a bunch of ants all around the box; this was very concerning to me; made me wonder if there was an ant infestation. Was expecting a better breakfast option considering the room cost $192 before taxes; a hot complete breakfast would have been appreciated instead of a basic continental one. Not the worst place to stay but definitely not the best.

"Customer service beyond expectations"

5
26/07/2017

My boyfriend and I are on a workaction across the east coast. We stayed 2 nights at this property. Being that this was first time visiting Yarmouth we needed help figuring out what to do. Everyone at the front desk was super friendly and gave us information on things to do locally. It is very evident that the staff really care about this property and want to ensure all guests have a great experience.

"Very friendly and accommodating staff"

3
24/07/2017

I have stayed at the Best Western Mermaid in Yarmouth several times and the staff are super friendly and helpful. The rooms are very clean and have all the features you would expect flat screen TV, coffee maker, fridge etc. The hotel is very close to the street and you do get a fair bit of traffic noise, Also, the floors are laminated or some such hard surface, so if you are on the lower level you can hear the folks above you walking around. The room price includes hot breakfast.

"great staff & very clean facility"

5
24/07/2017

Had to change my reservations because the CAT cancelled our return trip and the staff couldn't have been any nicer when we checked it and when we checked out. Room was very clean and bed was very comfortable.

"Need to book early to get a decent room in Yarmouth"

3
17/07/2017

We had used an agent to book two rooms for two nights at the Best West.When we arrived we were told only one room booked for Saturday even though I had a copy of the reservation.The desk staff phoned around and found a room for Saturday at the Comfort Inn,good job by the staff ,thanks.When I finally got into my room on Sunday I was kind of disappointed,the building probably wasn't plumbed when it was built because the bathroom was so small that you coudn't open or close the door while " seated ".The sink and counter were at the back of the room and made a very small space even smaller.A closet was built sticking out from a wall so I had to squeeze sideways to to get to the bathroom and one bed was so close to a wall that an adult couldn't get out that side at all.The motel itself is on the side of the main street so extremely noisy with cars and bikes roaring by.Not much for over 200$ plus tax.

"FYI"

5
15/07/2017

Staff at check was very friendly, rooms clean and comfortable, breakfast was good for continental, very close to eating establishments, placed well for those wanting to take a stroll in the evening, approx. 1 mile to the mall (very easy to find)

"Very average stay"

3
14/07/2017

Very average best western motel compared to other best western hotels that were cheaper and had many more amenities. Breakfast was decent but crowded. Like the rooms they are trying to fit to much into rooms and the breakfast area.

"Short but Sweet"

4
10/07/2017

The hotel is ideally located in Yarmouth and walking distance to the ferry as well as the restaurant / pub Rudders. The front desk staff was exceptionally receptive to our parties needs . The first look from the street doesn't do it justice as the rooms are very well kept and very comfortable beds. They have a nice in-ground pool at the end of the building near the front desk area ( we didn't have time to enjoy) and the complimentary hot breakfast was a surprise as to the variety they had. The pricing was more than fair.... I would say make a reservation before stopping in as they were at full occupancy while we were there and that alone says a lot.... I would recommend a nights stay to anyone

"Updated, Clean, but Noisy"

4
08/07/2017

This Best Western was a great find in Yarmouth. Close to the waterfront and very clean and updated inside. The beds were comfortable and the breakfast the next morning was typical for a free hot breakfast at a motel. The staff were very friendly, the only complaint I had was the noise from neighbouring rooms. We were on the ground floor and you could hear the people walking around the upstairs room and also the toilet and shower from the room behind us. I would definitely stay here again but would ask for an upper floor.

"Very nice Motel"

5
08/07/2017

location was great for staying near the ferry , the cat , hotel just finshed remodeling and it was very nice and updated the rooms , office and breakfast area where very clean, and the staff was very nice and freindly

"Friendly and clean. Nice find."

4
06/07/2017

We stayed here for one night, but were very impressed with the cleanliness of the hotel, and how friendly everyone at the front desk was. The rooms are being renovated, and are very comfortable. I would stay here again next time I am in Yarmouth.

"Great stay"

5
05/07/2017

Clean and comfortable room, great pool area, excellent breakfast. Location is within a short drive from downtown so suited our needs well. Staff was very friendly and helpful. I would definitely stay here again.

"Excellent"

5
03/07/2017

Very helpful, friendly, breakfast choices plentiful. Will certainly stay there again . Very close to The Cat. Great restaurants in the area. Lots to do in the Yarmouth area. Hope to return in the fall.

"Great hotel and staff"

5
02/07/2017

I was moderately skeptical when we left, we usually stay in another hotel brand. However, this Best Western is one of the cleanest hotels we have ever been to, and has the most AWESOME staff, they go out of their way to be friendly and helpful. We thoroughly enjoyed our 2 night stay and should we travel to Yarmouth again, this hotel will be top of the list. Don't let the fact that this hotel isn't a BW plus or premier, if you want a nice hotel with a good location, this is it.

"Expensive for BW, close to CAT & downtown"

3
01/07/2017

Arrived about 8pm, very nice staff at check-in. Room felt crowded, bathroom area very crowded. A few hours later we realized the toilet didn't work. After calling the office, it took an hour for the very nice staff to arrive, she plunged & plunged and thought it was fixed around midnight when she left. Found out in the morning it still wasn't fixed. So, not much sleep before the early trip to the CAT in the morning. Went down to breakfast and was very disappointed with the limited choices. (I never had fish sausage before...it was ok) I normally love my BW's, but not this one! & so expensive! The next 2 nights I stayed at the BW in Portland, Maine & it was the best experience...in sharp contrast.

"Friendly & Simple"

4
27/06/2017

Stayed there last night. Simple. Clean. Wooden floors with runners. TINY bathroom. VERY GOOD breakfast for a hotel of this level; helpful staff with gluten free options! Doors to the outside - rather have real halls!

"Old world charm."

5
26/06/2017

Great motel to get on/off ferry. Family operated, Clean with old world charm. Room had wooden floors, beds were comfortable. Bathroom even though had old configuration, were wpdated with good shower heads.

"Just a few minutes from the ferry "

4
23/06/2017

We took the CAT ferry from Portland, Maine to Yarmouth. The ferry gets in at 9pm and by the time you get off the ferry its between 9:30 - 10pm. The Best Western is close and comfortable. The staff was very friendly and they had a better than average breakfast in the morning. I had fresh berries with my yogurt and granola.

"Best Western is accommodating."

5
22/06/2017

I was very pleased with the reservation, the greeting at front desk, delighted with the room and all its amenities, and the checkout. I also enjoyed having a hot breakfast before heading for work. I will definitely be back. Thank you.

"Being Painted When We Arrived"

3
18/06/2017

This motel was overpriced, but there were no other decent options in the area. The rooms were clean and comfortable but in our two week trip in the Maritimes it was the worst value for money. We really like Best Western properties but this was not a flagship.

"Not typical motel super clean "

5
17/06/2017

We stayed in room 204. Even the caulking on the floor in the bathroom is clean. Whoever cleans the rooms here deserves a raise - seriously. The room is spotless. I can't find a spec of dirt anywhere which is unusual for even more luxury style hotels. It's so clean I'm looking for dirt, she had to miss something! This cleaning lady, who obviously cares about her work, even left a note telling us to have a nice day. There's not a lot of choice for hotels in Yarmouth. If you want clean and comfortable, this is where to stay. The furniture all looks new and it's spotless. Don't let the outside fool you and if you're management reading this, I hope you treat your cleaning employees like gold, they do a stellar job for you.

"Great place to stay"

5
15/06/2017

We stay at The Mermaid quite often. We have friends that live in the area that we visit. We have stayed at most of the motels in the area, and we decided that this is the place we enjoy staying at the best. The staff are so kind and caring it's incredible. We stayed with our grand boys in our room a year ago. One of them was sick in the night. The gals were so helpful helping us with fresh bedding n more towels. The day staff inquired about him the next day. They really care about their clients. Amazing staff and great service.

BWMermaidYarmouth, Manager at Best Western Mermaid Yarmouth, responded to this review
We are all happy you enjoy staying with us, we enjoy having you!

"Great Stay, great staff"

5
06/06/2017

Stayed one night on road trip. Great hotel, Clarence and Angie were awesome, really helpful, help us to fix a problem with expedia booking.Very clean room, didn't have the time to have breakfast, but overall recommended for anyone.

"Delightful motel within 5 mins of The Cat in Yarmouth"

5
06/06/2017

We came off The Cat at 9 pm and were at the motel 5 mins after clearing customs. This older motel on Main St (with Tims and McDonalds both visible from it) is very well maintained. Beds are very comfy. Modern furniture in the room. Nice touches like sheer curtains at windows. No carpeting on floors which keeps it fresh looking. Extra blankets and pillows in room if you need it. Back side is especially quiet. You can drive right up to your door on level 1. Breakfast ended too early at 9:30 for me to try. I would definitely stay here again. They offer CAA/AAA rates

"Great staff"

5
04/06/2017

Stayed two nights on motorcycle trip to Nova Scotia. The folks could not have been more accommodating. In particular, Clarence went out of his way to provide exceptional above and beyond service. And the maintenance guy (forgot his name) even helped repair a damaged motorcycle windshield!! Rooms were clean and well supplied and breakfast choices were great. Highly recommend.

BWMermaidYarmouth, Manager at Best Western Mermaid Yarmouth, responded to this review
I am glad you enjoyed your stay, and we are always happy to help. Our maintenance man hopes the windshield repair is holding up for you still. Enjoy the rest of your trip!

"Coffee Maker"

4
04/06/2017

Other than the coffee maker and coffee "Decaf" I think you can make it better. If you have a room for two of more people, you can't have a single cup machine maker. At the breakfast room they need to put water.

"Really loved the Breakfast."

5
01/06/2017

I was really impressed with the Breakfast, Sausages and scrambeled eggs, something normally not seen in the Motels. Nice clean quiet place to stay. We stayed there on the night of May 30, 2017, we will definately be going back again. Gary & Barb Sanford

"Clean, comfy, cozy, convenient"

5
28/05/2017

Where do I start....I don't think I've ever stayed in such a clean hotel room. Beds were comfy, room was cozy, modern and I have never seen such a clean bathroom. I stayed in room 221 and I had a fabulous view of the sunset. I enquired at a couple of hotels but the Best Western Mermaid Yarmouth was the most competitive and friendliest. Clarence who was working the front desk went above and beyond to help me find a suitable rate and made fabulous suggestions on where to eat, visit and was so knowledgeable of the area. The breakfast was one of the best I have ever had at a hotel. All in all 100% satisfied and I am a tough cookie to keep happy. Kudos to Best Western Mermaid and a HUGE thank u to Clarence :-).

"Great Spot to Stay"

4
26/05/2017

It's an old motor in that has been updated. The rooms super clean and beds comfortable. The owner and staff go out of their way to ensure a great stay. Been staying at this motel off and on for 6 years now. It's been transformed. Staff are the best and will help in every way. It's my home away from home when in that area.

BWMermaidYarmouth, Manager at Best Western Mermaid Yarmouth, responded to this review
On behalf of the myself and the staff, thank you for your patronage. We hope to see you again soon Art.

"Clean older style hotel/motel"

3
19/05/2017

This is an older property and is configured more like a motel, which is not meant as a knock against it - it is just a description of the physical layout! The room was clean, the bed was comfortable, it had a decent-size TV, and there is free WiFi. If you consider yourself larger than average, then you might have a problem with the bathroom; it is on the small side, but it is adequate. As per normal, Best Western does provide a "hot" breakfast selection and this location did the same. Unfortunately for me (or them depending on your perspective) the food was not hot, warm would be a closer description. I suspect the someone forgot to set the temperature for the heating element in the pan/food holder. The food was likely still hot (hotter) for guests eating earlier and/or no one else thought to identify the problem to staff like I did. I feel certain people sitting shorty staff were made aware of the issue will have hot food. Overall my wife and I enjoyed our stay and will certainly look for a BW hotel during our travels.

"Good Value"

4
08/05/2017

The hotel provides good value for the price. The rooms are always clean, the staff is friendly. The free breakfast is what you would expect, overall I stay there when I visit Yarmouth and will continues to do so.

"yarmouth Nova Scotia"

4
26/04/2017

a Good Hotel, clean rooms, rooms are basic not too lavish or opulent. Very Good front desk Hostess. Accessibility is a challenge to the upper floor and has to be exterior to the building. That wasn't so enjoyable during inclement weather

"Business Trip"

4
12/04/2017

I've stayed here a few times for business and come back. I find the staff very friendly, the rooms clean and the breakfast is pretty decent. I come back during the day to do work and then travel to see customers, this is convenient for me. I've stayed at every other place in Yarmouth, i'm here two nights every month and although its not fancy its comfortable and clean. The coffee is really good and available 24/7. The facility is not well insulated for sound so I like staying in the back but otherwise it's a good little motel.

"Overnight Business stay"

5
30/03/2017

A very comfortable motel for quick business trips. Rom was clean and modern and a great value for the price paid. Staff were helpful and the hot breakfast option was more than expected for this type of accommodation.

"Poor facilities and service"

1
13/03/2017

The room was adequate, and the staff were friendly. However, the first room we were given had a broken heater. We were moved into another room quickly and easily. The next day, a pipe at the hotel burst, and there was no water for showering, drinking, brushing teeth, flushing the toilet. We were told the heating systems could not stand the cold wind. The manager was not on site during the weekend, and the clerk was unsure how to compensate us. When we asked for a partial refund from the manager, we were offered less than 5% of the cost of the reservation. We contacted Best Western directly, they were shocked, and offered us a full refund. If you are in Yarmouth, we would advise staying at the Grand Hotel. Much better quality and service at a comparable price.

BWMermaidYarmouth, Manager at Best Western Mermaid Yarmouth, responded to this review
Thank you for your feedback On behalf of our entire team, I would like to apologize for the unfortunate events. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Management

"Needs so much work"

2
25/02/2017

I'm not sure where to start. When we first arrived we were taken aback by the lobby which smelled like a number of cats lived there. Staff were very friendly though. We arrived in our room which was an updated one but still far from modern. The smell of dampness was overwhelming. Small and a little cramped, I contemplated looking elsewhere for accommodation but there aren't great options close by. Water began pouring in at 10pm in the bathroom doorway. After calling the front desk who advised they would call maintenance we waited until at 11 we decided to go to bed as we had not heard from anyone. It is 7pm one day later and we still haven't heard. Luckily the water has stopped but will return when someone showers in the room above. There isn't much for sound proofing so you will hear everything above and to the side of you. Word of warning: someone in our group is staying in a larger room on the second floor. The smell of mould is terrible and the carpet, at least 25 yrs old is holding on to that odour. The 1970's yellow cabinets are also not helping. Breakfast was good though. There are a lack of options in the town to stay at but I would look elsewhere.

BWMermaidYarmouth, Manager at Best Western Mermaid Yarmouth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Management

"Great place to stay in Yarmouth"

4
22/02/2017

I usually stay here when visiting Yarmouth and I must say there has been quite an improvement. Lobby area has been updated along with the guest rooms. Big TV in the room and a comfortable bed. Breakfast items has been updated to include more than just toast and tea. French toast, sausage, eggs, etc..there should be something for everyone. It looks like the only thing not updated is the bathroom, but it is still in good shape. Staff are friendly. Good location in town with an easy walk to almost everything.

"National curling event"

5
25/11/2016

Very comfortable, clean and quiet. Had some problems with my key cards but the cleaning lady was very helpful and even went to the front desk to have the keys redone. Breakfast was very good and the person responsible was very efficient. Would stay at this hotel again if I'm ever back in Yarmouth.

"One night stay"

5
19/11/2016

Great location,great hotel and staff. Stayed only one night for business. Large selection for your breakfast in the morning. Bed was a little hard compared to other BW I have stayed at. Quiet area, good sleep.

"Lovely clean room"

5
09/11/2016

The desk staff were exceptionally helpful and courteous. Kudos to the cleaning staff....our room was spotless! We needed help finding a suitable restaurant, and after a conversation with the staff, they recommended a place that fit us to a tee. We would definitely return to this hotel in the future.

"Absolutely great. "

4
22/10/2016

Flew into Halifax Thursday 20th.to have a long weekend doing the South Shore and the Valley. Booked the Mermaid back in the summer and was a bit hesitant with the mixed reviews. Spent last night at the Mermaid and in Yarmouth and both get two thumbs up. Room was clean and ready, even a hand written Welcome and a Happy Face. Breakfast was more than adequate and the staff friendly and accommodating. Check in and out a breeze. Especially liked the lack of carpet, new laminated flooring. Would I come for another stay? Without a doubt. Bonus a no charge Sunset was beautiful with a Canada Goose flyby.

"Enjoying the scenery!"

4
21/10/2016

Want a relaxing scenic drive with great places to explore, eat and shop? Look no further than the loop from Halifax along the South Shore passing through Yarmouth,Digby and the Annapolis Valley. The views are breathtaking people are friendly, great food and lodging. We stayed at the Mermaid Best Western in Yarmouth. The room was clean,free Internet and a hot buffet Breakfast . Friendly staff moderate price and close to highway,shopping and great food. Experience what the loop had to offer by driving the scenic route, you will be glad you did!

"Motel only"

3
17/10/2016

This 1950s motel was the worst and higher priced of the Best Western chain we encountered on our whole trip of Nova Scotia. The staff were friendly enough. The room was small, not enough room to put a suitcases. Breakfast was in a side area near the lobby and the food was like flying in a plane, packaged milk, packaged fruit in syrup, packaged juice, cereal and breads, hard boiled eggs floating in hot water and some half slices of ham which was surrounded with a little water too. We could have had a better breakfast assortment from the fast food restaurants across the road. This one certainly spoils the reputation of the Best Western Chain. It is across the road from a nice little walking path but there is little to recommend it.

"Very well maintained"

5
15/10/2016

As part of our tour of Nova Scotia we booked into this property. You could tell the management of this hotel took good care of it as the walkways and reception area were in excellent shape. Our room had also been updated and we found it very comfortable, The breakfast room was very clean and well organized with a light breakfast to start our day. We had a very nice stay and would recommend it to all.

"Perfect stay"

5
07/10/2016

This location is perfect for the ferry. I love the hardwood floors and the beds are super comfortable. The breakfast was perfect for a continental breakfast and they also have "to go" breakfast bags. All around great place to stay.

"Close to The Cat Ferry"

3
01/10/2016

We booked a room at this hotel a few days before we planned to be there and after reading other reviews, requested a ground floor room because they do not have an elevator. We arrived at the hotel around 9:30 PM, after a ferry ride on The Cat from Portland, Maine. The hotel is close to the ferry. However, upon arrival, we were informed that we were the last reservation to check in for the night. Of course, that meant that we had a second floor room and had to carry all of our luggage up stairs. We were not happy. The room was clean with two full beds so there was not much room for two people. The shower had good water pressure. The staff was friendly and helpful in recommending things to do in Yarmouth.

"Night two of our east coast trip..."

3
28/09/2016

Was what one would expect for a small town motel. The check-in was effortless,,,all accommodations were honored and the desk service was great. The room was ok. Don't expect luxurious, and you won't be disappointed. But, I will let you know that the room was clean and neat. Warm. Ours was in a quiet spot, so we slept pretty good. The walls are a little thin, but that is just the way it is in small town hotels. (some big city hotels are just as worse!!). Breakfast was only so-so, but we had our hunger satisfied. Again,,clean and neat. Check-out was a breeze.

"Not good"

2
27/09/2016

This hotel is not up to Best Western standards. The hotel looks old, the steps on the end were unsafe at night, the room smelled old and musty, didn't look clean. Breakfast was poor and the eating area was too small.

"ok - dated"

3
27/09/2016

clean and comfortable. lots of hot water, comfortable bed, speedy internet, rooms accessible to outside (easy in and out from car). Dated decor, parking lot could be cleaner, breakfast could be better (cereal, bread, boiled eggs only)

"Decent hotel near Yarmouth centre"

3
24/09/2016

The hotel is right off the street where you would drive in from the highways so it's convenient and it isn't too far from the town centre. It's a Best Western and you are pretty sure of a decent place to stay. The Mermaid is clean and comfortable, with good sized rooms. There's a small fridge in the room and the king size bed was fairly comfortable. there are no elevators and some rooms are one floor up so request a ground floor room if you have mobility issues. There's a pool. Free wifi which worked well. Breakfast was cereal, boiled eggs, sliced ham and a few other bits and pieces and wasn't really up to the challenge though the coffee was pretty good. Free is free, though. Aside from that, the hotel is a good, clean and reliable place to stay. Prices are competitive, not particularly cheap though we got a decent government rate.

"clean hotel near Yarmouth ferry"

3
22/09/2016

Clean hotel on Main Street, not noisy if room is in the rear of hotel. Breakfast is average with boiled eggs, sausage, cereal. 5 minutes to boat. Walk to center of town. Friendly competant staff, very willing to assist if needed.

"Its OK"

3
21/09/2016

Dated place. Looks like they are trying to update some rooms. Ours had the carpet cut away from the beds and they had hardwood floors underneath. Needs more updating in the bath area. Room was a good size and you can hear your neighbors. Gave us a discount for being on a bike and belonging to HOG. That's nice. They offer some sort of breakfast in the am, we didn't check it out. was ok for the stay, we needed to get to the ferry in the morning.

"Bring Earplugs"

2
09/09/2016

Very noisy plumbing. When the person in the next room took a shower it woke me up out of a sound sleep. At first I thought it was some type of alarm. Not conducive to a good night's sleep. Very noisy location. The breakfast is served in the same room as the check out. Not conducive to a pleasant breakfast. And finally, the person who checked me out was extremely unpleasant. Overall, not a good experience. Will never stay there again, and will not recommend anyone else stay there.

"Think twice before staying here..."

1
31/08/2016

The hotel is in a great location for easy access to the Ferry but it's not worth the stay. 1st Room: We checked in late afternoon but had to wait an hour. Then we were provided with a room at the back where they had just applied a surface of asphalt sealer onto the parking lot. Our child got out and stepped into the wet asphalt sealer. The odor was very strong. The room was dusty, dirty and not clean. There was even a dried grape left on the dresser. Unrepaired holes in the drywall. We brought the issue to the attention of staff and we provided with a new room. 2nd Room: We were told this room was newly renovated. There were holes, drywall repair marks cracks and poorly, partially painted walls throughout the main room. It appears that cleanliness is not a high priority at this hotel. There were hairs and unknown substances stuck to the bathroom walls, especially behind the door. Dirt accumulated in the corners of the floor. The furniture was dusty. The neighbors actually offered us their febreze deodorizer spray which they had needed to use in their room. It was noisy, dirty, and poorly maintained. It's a surprise that this hotel is part of the Best Western Hotel chain and is an example of the lack of consistency in the quality of hotels across the BW Hotel chain. We stay at many hotels and this is hotel was one of the poorest values we had experienced in many years.

"Convienent"

4
29/08/2016

Very convenient motel if using the Ferry from Portland as it get into Yarmouth around 9 or 10 PM. Motel is comfortable but has outside entrance to room and parking is in front of room. An older style motel but well kept.

"One night stay"

3
29/08/2016

We stayed here after arriving late on the ferry from Portland. It was fine for just an overnight and nice to have the free breakfast before heading on our way. Clean but small room. Two double beds. Pool didn't open until ten so we didn't get to use it.

"Good Choice in Yarmouth"

4
28/08/2016

The entire premises were clean, including our room, the lobby, pool and breakfast areas. Our room was well appointed; we had no complaints. When we arrived, Jane was working at the front desk and she was amazingly accommodating. We failed to request a main floor room (had a health issue after booking which is making stairs difficult at the moment) and of course were assigned one on the second floor. She went to a tremendous amount of work to reorganize several impending guests so that we could have a main floor room. She also recommended a couple of great restaurants. She was exceptionally helpful and worthy of special mention!!

"Good location"

3
23/08/2016

This hotel has a great location near the middle of town. They are renovating rooms, but we had one of the remaining few with a carpet, which detracted from the experience a little. On the other hand the bed was extremely comfortable and we slept well.

"Renovated but old and noisy structure"

2
23/08/2016

The hotel is renovated but got an old structure which makes it very noisy. We had an upstairs room to avoid noise from the room on top. However you could even notice someone walking in an adjacent room. Finally we woke up early in the morning (approx. 6 a.m.) when somebody in a nearby room had a morning shower. The old plumbing was very noisy.

"Excellent hotel!"

5
16/08/2016

The hotel is very clean and everything works well. Breakfast is great. The hotel is near the ferry terminal to the US. Also close to shopping center. There are oven and stove in our room. We bought some fresh seafood from near buy market and enjoyed them in our room.

"Good stay for the options in town"

5
15/08/2016

I enjoyed my stay at this Best Western. It has more of a motel feel than a hotel. Our door was to the outside porch with a parking spot there (we didn't have a car.) Everyone was beyond friendly. Breakfast was delicious and welcoming and had many options. The lobby is nice. It's a small area, but not crowded. The room was fine. The beds were nice and the set up was alright. It was strange to have the sink outside of the area. The little room for the toilet and shower was very little, but served it's purpose. The walls in our room could have used some pictures or posters...or even a clock and definitely a new coat of a different color of pain. There was nothing on the walls so it felt a bit bare. The location is fine, too. About a mile or less from everything interesting. There is a shuttle to and from The Cat (but what they won't tell you is it's $.25 a person..) The only other little thing I'd bring up would be that the AC would make a loud sound whenever it turned on. It woke me up a few times... Overall, I'd say we had a good weekend!

"Old building, just remodeled "

4
14/08/2016

One of the few choices in Yarmouth. Old 60's building just remodeled w/all new room interiors and furniture. However, walls are thin, you can hear people and water running in rooms below, behind and on either side. Bathroom so small you cannot close or open the door if you are sitting on the toilet. Did not try the breakfast which looked very basic. Gets a 4 rating as clean, located right on the Main Street, 2 minutes from the ferry dock, and recent remodel.

"Sorry but would not stay here again."

2
13/08/2016

Spent 2 nights in Yarmouth .The room was very small, we were 4 adults. When booking asked for 2 queen beds and got two doubles beds which were very small. The washroom was so small you could hardly move around in it. Yes the rooms were updated but there was no room to more around. The pool was very clean but very cold the outdoor furniture was new and very nice. They should heat the pool it would be very nice.

"Nice hotel. Great location"

5
10/08/2016

My husband, myself and our 2 college age day daughters spent 2 nights of our Nova Scotia vacation in this lovely hotel. Staff was very friendly and helpful (when we came back from a day out sightseeing - one of the staff saw us struggling to open the room door and jumped right in to help us - appreciated). Room was clean and comfortable and comes with a hot breakfast. Hotel is convenient to downtown Yarmouth.

"Old Motel Revitalized"

4
08/08/2016

This is an older motel that has been remodeled. Rooms are spacious. Hardwood floors. Great beds and linens. Comfortable sitting chair and desk chair. Bathrooms are still small but they've been redone and are nice. Excellent towels. Great water pressure. Excellent air conditioning. This is right down the street from the ferry to Portland, ME. Very convenient. Breakfast was pretty good. We stayed here to catch the ferry.

"Vacation"

4
06/08/2016

I was pleasantly surprised after reading some reviews. The outside could use a little sprucing up. The lobby was very well appointed and there is a nice (free) breakfast area which served our needs with eggs, ham, yogurt, cereal, muffins, toast, bagels, fresh fruit, etc. Our room was updated with a comfortable king size bed. The bathroom is a bit small but updated and suitable. I am glad I chose this hotel close to the ferry and view of the water.

"Gets the job done and FRIENDLY, HELPFUL staff"

4
03/08/2016

It's a Best Western so nothing to write home about but it was clean, convenient to the Portland-Yarmouth ferry, and the staff is FANTASTIC. They were so incredibly helpful! The breakfast was fine and I was happy to have it. Good internet service as well.

"Booked Ahead"

2
01/08/2016

I knew we had to catch the ferry early so I booked a hotel weeks ahead. After getting to the town, I wish I had booked one of the lovely Inns. Canada has so many beautiful Inns, why would anyone stay anywhere else?

"Close to Ferry Terminal"

3
01/08/2016

Nice place to stay over as one has to be at the Ferry Terminal in Yarmouth by 7:30 a.m. and it's only a few blocks away. No elevator. Walking distance to wharf where there are nice parks and good places to watch sunset and view the fishing boats..

"Clean, Quiet and Affordable."

5
28/07/2016

I was really pleased with our stay at the Mermaid. To be honest, I was expecting this to be a miss, but I was blown away at how modern and clean this motel was. We got a great room on the ground floor, with more than enough space for all three of us. The pool area was big and well kept. In walking distance to downtown. We'll return again!

"2 star motel with 4 star effort"

4
27/07/2016

Yes this is a basic Best Western franchise. However, it is conveniently located on Main Street, the room was clean, the beds were comfortable, the breakfast was not the Ritz but it was well stocked and fresh, and the staff was very friendly. For the choices available in Yarmouth, you could do a lot worse.

"Basic hotel, clean and friendly"

4
26/07/2016

We stayed at the BW Mermaid upon our arrival on The Cat from Portland, Maine. The lady at the front desk was very nice and checked us in quickly. Our room was pretty basic and a little on the small side from what we are used to. Still, we had two queen beds, a small table and chair in one corner and a armed chair with footstool in another corner. Plenty of counter space by he sink was appreciated. The bathroom itself is fairly small, but meets its purpose. The beds were comfortable, there are several sockets available for charging devices and the wifi worked well. We had a problem with not being able to turn on our tv, but between traveling and the time change to Atlantic time, we were ready to sleep anyway. The motel offers a light breakfast in the morning, although most of us missed it as it ends at 9:30 am. One plus to the motel is its proximity to several fast food restaurants. A Wendy's is just down the road, a KFC/Taco Bell is across the street and a McDonald's is practically next door - perfect for those who need a late night snack after exiting the ferry. One negative for me is the wood floors - the people above us were walking around in shoes that really made a lot of noise. In the end, the price was reasonable and we got a good room. I would stay here again should I return to Yarmouth.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi JLD1368, Thank you for taking the time to review your stay with us. We are i the process of renovations and have had many new items arrive already with more still to come. Our Front Desk Agents would have been more than happy to assist you with your TV issues. We do offer a fantastic breakfast in the morning from such things like eggs, ham or sausage, waffles, breads, bagels, cereals, fresh fruit and yogurt just to name a few of our many items. Our breakfast starts at 6am and goes until 9:30am. We do offer our guests grab and go bags for those that either miss breakfast or don't have time to stop and stay for breakfast. We look forward to seeing you again should you travel our way again. Take Care, Dawn Robicheau, General Manager

"Great value, great product"

5
25/07/2016

I stayed at the Best Western Mermaid for business on July 21, 2016. I opted for this hotel as it offered the best corporate rate in the area. I was more than pleasantly surprised with my stay. The room was very large and clean. I especially appreciated the hard surface floors as I have allergies. The bed was one of the most comfortable hotel beds I have ever slept in!! I also noted there were two extra sets of towels in the closet which you don't typically find in many hotels. Check-in was smooth and easy. I arrived exactly at the 2:00 pm check-in time and, since my assigned room wasn't ready, was given the room next door. Much appreciated after a long day on the road! I was offered the chance to settle my bill at check-in too which was very convenient for me. The included breakfast was quite good (hard boiled eggs, sausage, various breads for toast, yogurt, cereals, juices, muffins, whole fruit, coffee/tea) although the breakfast area is small and was somewhat crowded with other guests. I didn't see trays but would have preferred to picked up my breakfast and brought it back to the quiet of my room. Location is prime. Ample parking. There was some noise from the traffic as this hotel is on a major thoroughfare but the air conditioner blocked it out when I was sleeping. My room was on the second floor which could only be accessed by stairs (perhaps there's an elevator I didn't know about?) but that was fine. I didn't try the pool. I would definitely return to the Best Western Mermaid on any future visits to Yarmouth.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi Jessica P, Thank you for the fantastic review of your stay while with us! We are pleased to hear that we offer the best corporate rate in our town. :) We have just recently replaced almost all of our carpeted floors in our guest rooms with hardwood flooring as many people nowadays do suffer allergies. It certainly makes it very hypoallergenic. Our beds are very comfy indeed, we get a lot of comments from our guests regarding our comfy beds. I am happy to hear that our staff were able to get you into a clean room right away when you checked in. We do offer trays that are available on our breakfast counter for guests like yourself that would like to bring it back to their rooms. We do not have an elevator as we are only 2 floors however there are only a small amount of stairs to climb. :) We look forward to seeing you again. Take Care, Dawn Robicheau, General Manager

"Convenient and comfortable!"

4
22/07/2016

We were here for just 1 night. The room was clean, the Internet worked well, and the beds were comfortable. Breakfast was adequate. Jan at the desk was friendly and very helpful. There aren't many places to stay in this town.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hello Barbara F, Thank you for taking the time to write a review of your stay while with us. We are happy that you enjoyed your stay with us and that everything was great. Thank you, Dawn Robicheau, General Manager

"Clean, convenient to the ferry"

3
22/07/2016

We stayed in Yarmouth due to the fact we were taking the morning Cat ferry to Portland, Maine. There aren't a lot of options for hotels, but we chose this one due to brand recognition and dependability, and its proximity to the ferry. The hotel was aged, but clean. The breakfast was the typical selection of breads and packaged pastries, with some fruit, coffee, juice and cereal options. We'd stay here again, but it's not a destination hotel.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi MadGrendel, Thank you for the review. We are an older Hotel but we are in the process of upgrading our guest rooms. We have within the last 2 months replaced our lamps, mirrors, flooring, lounge chairs with ottomans and today our new drapes are being installed. We are awaiting the arrival of the remainder of our new case goods in our rooms which will give our rooms a fantastic upgraded look. We are super excited to offer this to our guests. We have a fantastic breakfast with the items that you have described along with ham or sausage, eggs and many more options. We certainly are a destination Hotel. :) Take care, Dawn Robicheau, General Manager

"not the happiest"

3
20/07/2016

not happy at all with check in. I had booked my reservations in advance but waited over 20 minutes to receive keys as attendant in training attempted to determine if there were available rooms for two couples before me.

"Best of poor bunch"

3
20/07/2016

Yarmouth is not over endowed with hotels or B & Bs so we had little choice. The rooms are motel type but on 2 floors. Pool looked nice but we arrived too late to use it. Beds are doubles reasonable nights sleep. Room was clean but furnishing basic. Breakfast was included but was not particularly appealing. The cost was comparable to some much better places we stayed during a 3 week trip. I suspect that the lack of competition accounts for that.

"Nice place but check in not so good"

3
18/07/2016

My wife and I checked in here Friday July 15 2016. I will start with the good things. The pool was awesome. The free breakfast was nice and the coffee was hot. All the staff we dealt with were very good and friendly. The room was your average hotel room,the showers was nice,the room was reasonably clean,the internet worked fine,the TV was good,and the room had a mini fridge. This hotel is also located so that everything in Yarmouth is easily accessible.Downtown and the Starrs Rd shopping district are a couple of minutes away by car. No on to the not so good. We checked in on a very busy afternoon with a big car show starting the same day. There was 7 in our group.There were 3 people checking in ahead of us and 3 more behind us. That's a total of 13 people checking in at the same time. There was one "In Training" woman taking care of us all by herself. Where was the Manager you might ask ?? Well,turns out that she decided to leave early on what may have been the busiest day of the summer. And left the new girl to handle things all by herself. Needles to say I was not impressed with this.

"Excellent Choice"

5
18/07/2016

Very pleased with our choice of hotel in Yarmouth. It was easy to get to from the ferry port, lots of parking and had friendly staff. The room was very up to date with wood floors and modern decor. We requested a room in the front with a water view, but it did have a fair bit of road noise during the night (for those who are light sleepers). The breakfast offered a good variety of hot and cold items. Would highly recommend and stay again!

"Nothing special"

3
18/07/2016

There weren't a lot of choices in Yarmouth. The room was clean but heavily scented with bleach. Complimentary breakfast was not appetizing and quite crowded so we chose to eat in town. No elevator in hotel. Jake's pizza place in town served breakfast with a reasonable amount of choices. Skip the pancakes, however.

"Pleasant Canadian Motel"

4
10/07/2016

We stayed here for two nights during a visit to Nova Scotia. The hotel was a typical Best Western type motel ...check in efficient and friendly. They had managed to supply the soya milk we had requested which is a bonus! Paper plates...plastic cutlery at breakfast rather a downer and the breakfast room wasn't really big enough for the number of guests but overall it was a satisfactory stay.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hello Micky Yorkshire, Thank you for taking the time to do a review of your stay with us. Our staff are very friendly and they try to make our guests experience as pleasant as possible. We are happy to hear that you enjoyed our Dairy free options at breakfast. It is something that we do to try to make sure everyone of our guests have a great breakfast. We hope that you return in the future. Take Care, Dawn Robicheau, General Manager

"Great!"

5
06/07/2016

The rooms were very nice and clean. I liked the "hardwood" floors in the rooms. The staff was very friendly and helpful. We had an issue with one of our motorcycles in the parking lot the morning of check out. The cleaning lady went above and beyond to help us clean up the mess and we were very thankful for her assistance. the place looks a little older from the outside but the rooms were nice.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi Sandy K, We appreciate your great review of your stay while with us. We pride ourselves in the cleanliness of our Hotel and have won many Housekeeping awards from Best Western International for it. We are in the process of removing all the carpeting in the Hotel and replacing it with hardwood flooring as it is much more hypoallergenic for our guests. Many of our guests like yourself have liked it much better. We have amazing staff that will go out of their way to make sure that your stay is as great as possible. We like to make sure our guests are happy. You will see many changes to our property over the next year. Please come back and check them out! Take Care, Dawn Robicheau, General Manager

"Excellent Value"

5
03/07/2016

Staff is very friendly and helpful. Room was clean and the beds were very comfy. Lots of pillows. Ocean view from the front rooms. Grab and Go breakfast is excellent when you are trying to catch the Yarmouth to Portland ME ferry. I have stayed here several times and will do so again.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi Cmist, Thank you for the awesome review of your stay while with us. We are very pleased to hear that you enjoyed your clean room with our very comfortable beds. :) There is a great view of the Ocean from our property that is for sure. Yes the Grab and Go breakfast bags are new and many of our guests do like it as like you said it is excellent for those trying to catch the ferry or those whom just don't have time to sit and eat. We look forward to having you again. Take care, Dawn Robicheau, General Manager

"Nice clean hotel"

4
29/06/2016

Good location in Yarmouth with a nice little outdoor pool. Beds were a little dated and soft but the room was comfortable and clean. Wifi worked great, parking at our door (1st floor) and included a nice little hot breakfast in the morning. Very helpful and friendly staff.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi FunnyHippy, We are happy to hear that you enjoyed your stay while with us. We are definitely in a great location being within walking distance to the downtown core. Like yourself, many of our guests enjoy our outdoor pool where you can swim and enjoy the sunshine. Next time that you come back you will see many updates to our guest rooms including new headboards. We are happy that you enjoyed our free hot breakfast in the morning with our many choices. Our staff try to do their very best to provide our guests with as much information as our guests need. We hope to see you again. Take care, Dawn Robicheau, General Manager

"Dated. No refrig or microwave."

3
28/06/2016

Stayed 1 night for CAT ferry. Hotel is dated, but clean. Very convenient to ferry. We were disappointed with old furnishings, leaking faucet, and surprised to find NO microwave or refrigerator in room as we have stayed in BW from New Zealand to Alaska to Maine and have always had these provided. Breakfast area small, hot breakfast items sub-par. Price was higher than the new BW PLUS we stayed at the night before. Might be the 1st BW I would rate as not meeting expectations.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi Brandy P, Thank you for the review of your stay at our property. Our guests feedback matters to us. We certainly are conveniently located close to the ferry being within 2 kms. We are in the process of waiting for our new furniture to arrive for our guest rooms. This will certainly update our very clean property. You will see many changes and upgrades to our hotel during the next year. There will also be fridges in all the rooms as well. This is also part of our upgrades to our property. We have a fantastic hot continental breakfast with many offerings to suit everyone's taste buds including gluten free and non-dairy items. We hope that you come back to experience our many changes that will be coming. Thank you, Dawn Robicheau, General Manager

"Hard-working friendly staff, decent motel"

4
28/06/2016

Older building with updates and clear customer focus by all staff members, which is most welcome after a long journey to Yarmouth by the ferry, which lands less than 2 miles away. Good breakfast. Park right outside your room. Pergo flooring is very clean; loud if you are on the first floor and someone is in the room above.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hello Holly P, We are happy to hear that you enjoyed your stay with us. Thank you for taking the time to do a great review for our property. We hope that you come back soon to see the next updates to the rooms that are coming up. We certainly do pride ourselves on customer service. :) Take care, Dawn Robicheau, General Manager

"Gluten Free options available here !"

5
25/06/2016

Gluten free options and dairy free options available here :) Staff very caring and understanding for people with Special needs accessible rooms :). Clean and newly updated !Friendly staff and very clean hotel !

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi J Albert C, Thank you for the amazing review. We are happy that we were able to accommodate your special dietary needs. We have been offering Gluten Free options for some time now so that we can cater to our guests needs. :) Yes our Staff sure do try to make our guests experience as great as possible! You will have to come back again soon to see the next phase of our renovations. Take care, Dawn Robicheau, General Manager

"ok but dated, breakfast was poor"

3
19/06/2016

hotel is dated however room & bathroom was clean but has seen a lot of use, breakfast was sparse and the receptionist was also expected to take care of the breakfast guests (replacing supplies, food and emptying trash) while checking out guests.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hello Dan L, We hope that you come back between this summer and next summer to see that huge renovations that we are doing. We have already completed the first phase with the lobby/breakfast area. The second phase is underway with the carpeting being replaced with hardwood flooring in all rooms along with all the furniture, lighting etc. being upgraded as well. By next summer you will see the bathrooms being renovated as well. We offer a wide variety of items for breakfast which includes an egg product, meat product, waffles, bagels, english muffins, breads, condiments, yogurt, fruit, tea, coffee, milk and juices just to name a few items. We hope to see you again. Take care, Dawn Robicheau, General Manager

"QUIET CLEAN AND VERY FRIENDLY"

5
19/06/2016

stayed here june 12-16 2016... it was awesome!! the staff is extremely friendly from the management to the grounds keeper.... the atmosphere was warm and friendly...... the rooms are extremely clean and well maintained..... i would recommend bt western any day.. i will be back!!

"Simple, clean, quiet"

4
18/06/2016

Stayed here one night in June 2016. The room was simple with two comfortable beds, plenty of pillows, a separate sink from the bath/toilet, and a TV. It was clean, if a little worn in places, and quiet (we had a room in the back). Breakfast was very good with lots of selection including bagels, waffles, cereal, scrambled eggs, and sausages. It is conveniently located close to downtown, a Wendy's/Tim Hortons, KFC, and the waterfront. The staff were friendly and helpful.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi M0f3gb, Thank you for taking the time to write about your stay with us. Our guests experience matter to us. I am happy to hear that you enjoyed your room and found it clean and quiet. It is nice to hear that you took part in our awesome breakfast and that you were pleased with the great selection that we put out for our guests. We certainly are centrally located and within walking distance to the downtown core. It is always nice to hear from our guests how helpful and friendly our staff are with them. :) Thank you, Dawn Robicheau General Manager

"Springtime In Yarmouth Best Western"

5
20/04/2016

We have had bad weather and I was waiting for a break to head up to Yarmouth for my monthly visit.I try to avoid snow and high winds. I was late in calling for reservation and they were close to being booked up but they fit me in .I like a special room 201 and it was booked so they gave me a room that the bed was on the same side as 201 .For some reason I sleep the best on that side . There was a lovely breakfast both mornings I was there lots of fresh fruit and nice toppings for oatmeal cranberries almonds etc. I was in time to get 2 stays in as I watch for promotions an I think that is great incentive .It could buy a dinner out or a trip to the movies .I am glad to see a ferry will be there this year as it helped a lot of businesses in the area.Come and try my favourite space away from home .Always greeted by smiles .

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hello Margaret T, We are always happy to see you when you come down our way. It has been a pleasure. We certainly try to accommodate you whenever possible as we do know that you like to stay in room 201. :) Yes we have added some more items to our breakfast including build your own toppings for yogurt and waffles. It is nice that you also enjoyed them on your oatmeal :) It is always nice to be able to take advantage of Best Western Rewards incentives. We are also very glad to see the International Ferry back. We look forward to your next trip down to Yarmouth. Always a pleasure. Take care. Dawn Robicheau, General Manager

"Business meeting 3 day stay"

5
18/01/2016

One last visit to Yarmouth Jan 11 2015 to Jan 13 2015 a storm came up and when I looked out in the morning my vehicle was covered in a blanket of snow and parking lot was just being plowed .I was hoping I could clean the snow off without getting wet . I dressed and went for a nice hot breakfast ,and when I went out the staff had cleaned my vehicle off .I certainly didnt expect that .It certainly was appreciated though .The staff here have always gone above and beyond in my book .16 years as a patron there and treated as if I was royalty .Thanks again to the staff for 16 years of great service .

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi Margaret T, Thank you for the amazing review. We are always happy to see you when you come stay with us. I am happy that our staff was able to clean your car off for you that morning, it is not always that we can get out and do those little things. We certainly have appreciated your loyalty and business over the past 16 years. We like to think that we treat our guests as if they are family. Take care Margaret, Dawn Robicheau, General Manager

"Not going to stay here again"

2
16/12/2015

I had the misfortune of staying here early December 2015. The first thing about any room facing the main road is that you will enjoy squealing tires and traffic noise aside from the other noises from anyone walking the wooden walkway / boardwalk the hotel is fitted with. This applies to the front and rear rooms. I wasted no time requesting a room on the back which they were kind enough to accommodate. The back room was on the ground floor right next to the same two level stairway / breezeway I was originally given on the front second level. No quiet nights sleeps here either with anyone walking by on that boardwalk or coming and going. The room reeked of some chemical smell (disinfectant??) I don't know. The bathroom shower adjuster is to be wary of - It scalded me momentarily before i was able to shut it off. The continental breakfast was awful. Overcooked scrambled eggs and a greasy (turkey?) sausage. Even the orange juice tasted like cardboard. No, I would NOT recommends this place.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
I apologize that you had a less than perfect stay with us. It can be a little noisy from street noise at the front of the building sometimes but it does quiet down. It is not all the time that it is noisy. I am glad that our staff could accommodate you and move you to a room in the rear of the building. Our staff would have been more than happy to move you to a room away from the center stairs if that was your request. We do our best to make sure that our guests have exceptional stays with us. A lot of our guests rave about our breakfast and how awesome it is. I am sorry that you did not experience this. I do hope that you do stay with us in the future and let us provide you with a wonderful experience. Take care, Dawn Robicheau, General Manager

"Great kitchenette with frustrating door."

3
28/11/2015

The staff are very accommodating. The comp breakfast was decent and the eating area very clean. My room was a kitchenette that was a tad dated but functional non the less. The flat screen TV was impressive. The in room TV directory needs to be updated. Many channels listed with only a few available. My biggest frustration was the card activated door. It would work after 20 or so tries. My first day there I made the front desk aware of the broken door. They were all very much aware of this problem, have let management aware of the problem. So this hassle has been present for a considerable time, management knows same and either cannot or will not fix it. I look forward to the response. Seems it will be how each room has new A?C and a 42inch TV. I would like to see a response saying how they plan to change these terrible door locks.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi, I am so happy to hear that our staff were very accommodating to you. We pride ourselves on superior customer service. I am glad you enjoyed our breakfast. We are in the process of renovating all our rooms so in the summer of this year you will see all new kitchenettes. We hope that you come back and experience them. I will check on the in room directory, thank you for the heads up. :) I sincerely apologize that you had so many issues with your room door. My maintenance staff were made aware of the issues that you were having and they did work hard to ensure that it was working properly for you. We certainly do not like our guests to have issues getting into their rooms. It can be an issue sometimes with the type of lock that is required for us to have and the doors being exterior. We certainly try to keep on top of things to make sure that all the doors are functioning at 100%. We would have been more than happy to move you also to another room. We hope that you choose to stay with us again in the future. Take care, Dawn Robicheau, General Manager

"A large room!"

4
20/10/2015

Our room was large with a table and two dining chairs, a very large television and a king size bed. The bathroom had a very welcome tub. The room heating was very efficient despite the cold weather. For Breakfast, which was Included in our tariff, there were many choices: yoghurt, cereals, porridge, scrambled eggs and link sausages. There was ample fresh fruit. We would stay here again.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi Anita T, Thank you for taking the time to do a review for us. We are so happy that you enjoyed your large size room with your 42" HDTV and king sized bed. Yes our Ptac units are great for keeping the rooms cool or heated whichever is needed. We certainly do have great breakfast selections which are sure to please everyone's taste buds. Thank you, Dawn Robicheau, General Manager

"We have been coming here for a long time."

5
18/10/2015

We enjoy the clean fresh rooms, more than an ample breakfast.Nice to smell the salt air.Central location. The staff is friendly the service is great .The heated pool in the summer season is refreshing.Open all year round.Decorated to match each season .

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hello Un K, We are so happy to hear that you enjoyed our clean fresh rooms and our awesome breakfast. Yes we certainly centrally located being within walking distance to most things. Thank you for the kind words about our staff. We try to make our guests feel at home while staying with us. Take care, Dawn Robicheau, General Manager

"Very old Motel!"

2
14/10/2015

Location was great! Very close to restaurants. The staff was friendly and had good service. The motel was very old. Certainly needs a lot of upgrading. Was very disappointed at the first sight of this motel and the inside wasn't any better. I was very surprised that a Best Western would let one of their Hotels be this run down.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hello 766Tracey, We certainly are in a great location being central to everything. Our staff are very friendly and helpful and I am glad that you experienced that while with us. Yes, bu while our motel might be on the older side we have done many renovations like installing A/C units in every room, installing 42" Plasma HDTV's with high definition digital cable in all rooms, the lobby and breakfast room have been completely renovated to serve our guests better as well. These renovations have happened over the past two years and you will continue to see even more changes over the next year. We hope that you come back and visit us next summer when the renovations are complete. Take care, Dawn Robicheau, General Manager

"Comfy bed and great breakfast"

5
07/10/2015

We went to the mermaid for a late anniversary getaway ...it was great ....bed was amazing ,comfy and huge ......went out Saturday night and enjoyed some pool at the local pool hall ......suggested by the lovely lady at the hotel desk ..overall had a great stay ...breakfast was awesome ..complimentary ..of course ....thanks for making us feel at home ...

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi Angela P, We certainly appreciate your taking the time to do a review for us. Happy late anniversary! I am so happy to hear that you enjoyed your stay with us. Yes our beds are very comfy. I am glad that you took advantage of our awesome breakfast and that you enjoyed your night out on the town while staying with us. We hope that you return again soon. Take care, Dawn Robicheau, General Manager

"Recycling bin made a difference"

3
01/10/2015

Yes, it is a simole thing like a recycling bin in the room that can make adifference. I have always hated throwing plastic bottles in the trash and hoping the cleaning service would seperate them. Overall, the Best Western Mermaid met expectations and was adequate for a one night stay. Drawback, was this is a motel with all door entries on the outside. I find this less secure, but it eas fine. On the plus side, there was a laundry and we were able to wash clothes. Breakfast was standard fare, fruit, cereal, muffins, coffee - enough to get the day started. Staff was pleasant.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hi Deborah W, I am glad that you were pleased with our recycling bins in the room. We are a 2 Green Key and like to make sure that the options are there for our guests. Yes we are a Motel and many of the guests that stay with us like that fact as they can drive right up to their door. We live in a small town and there is no crime therefore you are very safe staying in an establishment with exterior doors. :) I am glad that you enjoyed the laundry facilities. It is indeed an added touch. We have a fantastic breakfast offering egg and meat product along with fruits, cereals, muffins, breads, yogurt just to name a few items. We hope that you come visit us again in the future. Thank you, Dawn Robicheau, General Manager

"Nice place. "

4
01/10/2015

Friendly staff. The room was clean and modern. There was a good shower with lots of nice towels . The hot breakfast got our day off to a grand start . You can't go wrong staying here. I would recommend this place to anyone looking for a reasonably priced place to stop.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hello Tim J, Thank you for the kind words about my staff. I am pleased that you enjoyed your stay while with us and that you found the rooms clean and modern. Yes we definitely provide ample towels in the room with great thread count. We hoe that you travel our way in the future and we look forward to you staying with us again. Take care, Dawn Robicheau, General Manager

"Upgrades Needed"

3
29/09/2015

This is an older motel with two levels and no elevator. Check in was pleasant and friendly and we received a first floor room as requested. A room on the ground floor prevents the need to drag bags up stairs but you hear people above you walking. Also, the only ice machine is on the top floor and you need your room key to access the ice machine. The motel could use a remodel and furnishings upgrade as they have old fashioned wallpaper in the entire room and the furniture is showing its age. They had a great selection of TV channels with many expanded cable choices available in HD that was much more than I've seen in the last 20 or so places I have stayed. We liked that there was a Taco Bell/KFC combo across the street as it made grabbing a bite easy. The motel (again due to its age) had absolutely no outlets where you need them. There was one on the wall near the desk and that is it. That was tough for two people who each had laptops and iPhones. The floor in the motel had been recently redone and was laminate. It seemed nice and clean and there were about three small throw rugs placed around the room. All of the plumbing must be tied together because I was awoken by the sound of someone showering in another room at around 0400. I mentioned this at checkout and the agent who worked the overnight shift told me she also heard the early riser. There is nothing the hotel can do about this so you might want to bear this in mind if you are a light sleeper. Breakfast was a crowded, busy affair as the motel was full the night before and everyone seemed to come for breakfast at the same time. There weren't enough tables for everybody. They had a decent selection of hot and cold items. I did not enjoy the sausage provided or the bagels. The service in the breakfast room was excellent and the staff worked hard to keep tables cleaned and items replenished.

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Hello AGoingGal, Thank you for doing a review of your stay with us. I am happy that we were able to provide you with a ground floor room as requested. We try our best to accommodate our guests needs. We are going to be undergoing the 2nd phase in our renovation plans. The first has already been carried out with the breakfast/lobby area. The next phase will be more upgrades to our guest rooms. This will include new furnishings to update our property. We have already done many upgrades as you have mentioned with 42" HD Plasma tv's with HD digital cable in all rooms as well as air conditioning as well as removing half of the carpets in our hotel and replaced them with hardwood flooring. You will see these changes by next spring. We are definitely centrally located and within walking distance to many food venues. We provide an awesome breakfast with many hot and cold options to suit everyones tastebuds. Yes David sure does an amazing job in our breakfast room. Take care, Dawn Robicheau, General Manager

"Bad day? again?"

3
28/09/2015

Been here before. Service was much better than before. But poor hot water and breakfast shut down in morning before the end time. The cost is close to this level of hotel in a major city. But with few options...Days Inn I think it up the street...

BWMermaidYarmouth, General Manager at BEST WESTERN Mermaid Yarmouth, responded to this review
Mike M, Thank you for your review. I am happy to hear that your experience this time was much better. I apologize again for the breakfast mix up times. We definitely do provide a grab and go breakfast for those that may miss the breakfast times. We like to make sure that our guests are satisfied and have the best experience that they can have. We look forward to seeing you again should you travel to our area in the future. Take care, Dawn Robicheau, General Manager