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SureStay Hotel by Best Western Xalapa, Xalapa

3.0/5  - basé sur 35 notations.
AV. 20 de Noviembre Ote. 522 Col. Tatahuicapan, 91060, Xalapa, Mexico - See map

Discover Xalapa's architecture at the SureStay Hotel by Best Western Xalapa, located just in front of the most modern bus station in Mexico, ten minutes walking from downtown, two minutes by car from the interactive museum, ten minutes by car from second biggest Anthropology Museum in Latino America. Enjoy shopping at Last Americas Mall located just three kilometers from the property. Amenities include 25-inch cable television, beauty shop, tobacco shop, 24-hour medical service, free parking, and rent a car in Xalapa for surrounding trips. For business travelers we can provide four meeting rooms with capacity from 20 to 250 people, gala service, and audiovisual equipment. No elevator provided, luggage assistance 24 hours. Enjoy your stay!

SureStay

Hotel by Best Western Xalapa

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Free parking
    Free parking
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 35 guest reviews
NOTE ISSUED
Excellent
6
Very Good
9
Average
11
Poor
4
Terrible
5
REFER TO NOTICE
Business Business
14
Couples Couples
5
Family Family
7
Friends getaway Friends getaway
2
Solo travel Solo travel
6
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Staff Loud Traffic"

4
05/12/2016

I just stayed here last week. I drove a rental car 4 hours to this hotel from El Tajin. There is a parking garage behind the hotel which was not common to find at the other hotels I stayed at. I made reservations through Best Western but when I arrived the staff was not expecting me and they did not find me in their records. They had to call Best Western and verify my info which took about 30 or so minutes. There is a restaurant on site that offers room service and free breakfast in the morning. I do remember the street traffic was loud and could be heard in the room, if you can get a room away from the street you should. Also, very little English was known by the staff so using google translate on a smartphone was required to communicate.

"Across from Bus Station "

4
05/12/2015

This hotel is an excellent choice if you arrive to Xalapa by bus (which most people do) because it is located just across the street. The hotel is nice and small. It has a little restaurant. Rooms are small and clean. On weekend nights it can get a little noisy because there is a music bar on the back street. The ladies at the front desk are not very friendly or cooperative, but everything else is fine. The breakfast buffet is great!!!

Best W, Executive sales and reservations at SureStay Hotel by Best Western Xalapa, responded to this review
DEAR CUSTOMER: We appreciate your comments and suggestions, we will address each of them personally. Your satisfaction is important to us and use their feedback to make improvements and make sure to offer the best experience for our guests in the future. I hope you consider staying with us again so that we have another opportunity to provide a better experience. If I can provide any assistance, do not hesitate to contact me directly at (01) 2288189811. Sincerely, SILVIA ALEJANDRO BEST WESTERN Xalapa

"Friendly, clean, safe budget hotel"

3
14/09/2010

This hotel is ideally located just opposite the bus station. If you arrive to Xalapa by bus just walk outside of the terminal turn right and you will see the BW across the street. (watch for the traffic when you cross). Certainly, it is not a full service first class house like some of BW in the US. The rooms are small, no tv, no a/c or bathtub, but it is friendly, very clean, safe and conveniently located to visit Xalapa, and easily bookable via Internet. So if you are not on a romantic getaway, but on short sightseeing trip, in is the best choice. Xalapa is a strange place, some travellers love it, some hate it, but it definitely deserves a detour, so come and judge for yourself. Tipp: discount is given if you show your ADO bus ticket.

"enjoyable experience"

4
09/11/2008

We thouroghly enjoyed our stay, which was our first visit to Mexico. The front desk staff, despite the language barrier, was friendly and helpful( I will take a Spanish course before my next trip for my own benefit). Our room was a good sized king suite and very clean. The location is near the transit station which was convenient for trips around town as well as to the airport. This is a place I would visit again without hesitation!

"OK"

3
09/09/2008

Good value for money. Yet, rooms were dark (little light) and with dark carpet, which makes the rooms even darker and not that attractive. Rooms are also small but clean. However there are plenty of TV channels, bathroom is ok, breakfast is ok too, and location is pretty decent