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Best Western Hotel Wytheville Inn, Wytheville

3.5/5  - basé sur 1093 notations.
355 Nye Road, 24382-4921, Wytheville, United States - See map
Best Western Wytheville Inn - Guest Bathroom The Best Western Wytheville Inn is ideally located in the center of Wytheville. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Wytheville Inn! Both Martinsville Speedway and Bristol Speedway are a short drive from this Wytheville hotel which has convenient access to Interstates 77 and 81. From the Rock House Museum to the Wohlfahrt Dinner Theatre, there are many family-friendly attractions nearby. Head to Big Walker Lookout or Wolf Creek Indian Village for a real treat, or check out the shows at Marquee Cinemas. Foster Falls River Country is gorgeous, while the Fiddler’s Convention is a beloved local event. Plenty of outdoor recreation options are available near this Wytheville hotel including Hungry Mother State Park. NASCAR fans delight at the local speedways and racetracks including the local Wythe Raceway. The Memorial Day Run for the Wall is a classic motorcycle event featuring a scenic drive along Blue Ridge Parkway. Those visiting area corporate offices and schools are minutes away whether it’s Virginia Tech or Pepsi Bottling Group. With Gatorade and Amcor Pet Packaging in the neighborhood, business travel has never been easier. Take advantage of the close proximity to Mid-Atlantic Manufacturing and Hydraulics as well as Radford University, both situated close to our Wytheville hotel. This pet-friendly Wytheville hotel has charming rooms with free Wi-Fi and mountain view rooms as an option. A delectable complimentary full breakfast is dished up daily, the perfect start to a day of lounging at the outdoor pool or checking out the comprehensive exercise facility. Enjoy free parking and the pet park for four-legged guests. The perfect combination of southern hospitality and pillowtop beds is waiting for you at this Wytheville hotel. Make the most of your next vacation at a property where mixing pleasure with business is made easy. Reserve your stay at Best Western Wytheville Inn for affordable rates and comfortable rooms! Enjoy your stay.

Best Western

Hotel Wytheville Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Bronze
 
based on 1093 guest reviews
NOTE ISSUED
Excellent
355
Very Good
339
Average
204
Poor
121
Terrible
74
REFER TO NOTICE
Business Business
73
Couples Couples
392
Family Family
434
Friends getaway Friends getaway
62
Solo travel Solo travel
85
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"has ups and downs; this is an up"

3
01/11/2018

have stayed here many times...some positive, some negative. my most recent stay was on the positive side. we had a regular room and a handicapped room. They both were OK, nothing special, nothing negative.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
rb2424, Thank you for your review, feedback and comments regarding your stay of Best Western Wytheville Inn Hotel. I am excited to hear that we have been an important part of your travel convenience. We hope you're looking forward to your next stay as much as we are!

"a bargain"

1
31/10/2018

The front desk staff were really friendly and helpful as was all the other staff with which we had contact. teh room was clean, and comfortable. breakfast was good and had a variety of dining options. With our AAA discount I think this was a bargain.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Stay26419924792, Thank you for sharing your perspective of our hotel's accommodations and services! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area!

"Friendly staff and quiet."

4
28/10/2018

Checked in at 8 pm. The receptionist gave us a great room and applied a discount for us. There are pets allowed in the hotel, but the rooms were very quiet and clean. There was a complimentary breakfast in the morning that was pretty good. Pancakes, waffles, sausage, eggs, cereal, juice and other thing. Very satisfied with this place and would stay again.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Tim B, Thank you for your kind words Tim B ! It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. We will happily share your comments with our staff and we look forward to seeing you soon!

"POOR Housekeeping! Short at Breakfast. Defective key cards."

2
26/10/2018

Our first evening, Thursday, was fine. Breakfast was good. When we returned Friday evening, our key cards wouldn't work. We were an the extreme end of the building. I had to walk all the way to the lobby with my wife waited outdoors! When finally we got into our room, it was a mess. The beds were haphazardly made, and one bedspread was actually laying on the floor. The room waste basket had not been emptied. Towels in the bathroom looked like they had just been tossed up on the shelf, and there was a dirty towel handing behind the door. We had used all the tissues the previous night, and they had not been replaced. The next morning we went to breakfast and the eggs were gone. None appeared until about a half hour later when we were done. They did give us a discount on the room but we would rather had a well maintained room. I should add that this is a pet-friendly motel, I've seen LESS dogs at a kennel, so if you are not a fan of sleeping with dogs, don't stay here.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear 97hals, Thank you so much for taking the time to leave such a thorough and insightful review regarding the breakfast service, rooms cleanliness and suggestions to improve the experience for our valued guests in the future. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. Hope that we will impress you with exemplary service during future visits Best Wishes, Sam Moore General Manager of Best Western Wytheville Inn Hotel

"affordable and decent place to stay"

4
26/10/2018

Not a bad hotel for the price. Easy access from the expressway and restaurant near by. Friendly employees and a breakfast with good options. The room was clean exept for behind the headboard. (If you look behind things, somewhat dusty) I'll definately be staying here again.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Carol S, Thank you for your compliments to our staff, hospitality and breakfast layout of Best Western Wytheville Inn Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying at our hotel near at the e expressway and food chains. We're glad you had a good time with us and we look forward to serving you again. Best Wishes, Sam Moore General Manager of Best Western Wytheville Inn Hotel

"The Employees were very helpful in a very unusual situation!"

5
24/10/2018

My father was passing through Wytheville while moving. He stopped at the Best Western because it is pet friendly and he was moving his 20 year old, extremely unfriendly cat with him. Somehow she got lost in the hotel and neither my father, myself, or the hotel staff could find her after several days of searching. We had just about given up hope when the hotel staff called us 6 days after his initial stay. They had found her and managed to stuff this angry, old, and extremely belligerent cat into a box! She's settling into her new home now thanks to the hotel staff. This hotel certainly employs some very kind and helpful people. We really appreciate the time they took out of their busy days to help us find my dad's cat.

Roving820489, General Manager at Best Western Wytheville Inn, responded to this review
We are over joyed that we could help. Our staff is amazing and really cares about our guest. We do hope you all stay with us again in the future. The kitty was a little angry when we caught her but who wouldn't be separated from their family for so long. Thank you all again for everything. Best Wishes, Sam Moore, GM

"NOT BEST Western!!!!"

1
20/10/2018

We always stay at this BW each time we head north & south to FL and NY so I am really sorry to give them this terrible rating!! But it couldn't be helped.. from the front desk personnel to the unclean room!!!

jonnyrh, Manager at Best Western Wytheville Inn, responded to this review
Thank you for your feedback. We are so sorry your experience was so poor when staying with us. Please contact me directly so we can speak and figure out a way to save you as a our customer and a a customer for Best Western. Respectfully, Jonathan

"Dogs barked all night"

1
19/10/2018

Walls are paper thin. You can hear every door open and close in the hall. I didn't sleep at all. Dogs barked all night long. Hotel is old. Hard to find from the interstate, and I was traveling alone at night and got lost. Worst stay ever.

Roving820489, General Manager at Best Western Wytheville Inn, responded to this review
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future. Safe Travels, Sam Moore, GM Best Western Wytheville Inn

"Perfect for overnight visit."

4
18/10/2018

The room was inviting clean and ready for a good nights sleep. Breakfast was a good variety of food for each type of breakfast eater, Healthy, GF, hearty etc... Best part pet friendly. Staff was very friendly and helpful. Would definitely stay again.

"Pets Priority"

2
17/10/2018

Staff was understaffed and overworked. Rooms not ready for checking in guests at 5 ish!Parking lot full of barking dogs that continued to bark through out the night. It was like a pet farm!Entry hallway on the side of the hotel was messy with stuff drug in from outside. Bathroom sink drained VERY slowly! We did report it to front desk so we hope it was taken care of before next guest arrived.NO elevator so all guests who wanted a NO pet room had to travel stairs - dragging up suitcases and bodies. My sister in law is handicapped and we encountered at least one other lady who struggled to do the stairs. We will NEVER stay in this hotel again and would tell our friends to avoid it also. It certainly was not what I expected from Best Western.Our room was clean and breakfast was fine.

Roving820489, General Manager at Best Western Wytheville Inn, responded to this review
We apologize we couldn't get you on the first floor. We don't make pets a priority but we do try to get the rooms grouped in a general area so they wont disturb the other guest. We are happy that your room was clean and that you found breakfast to your liking. We do hope that you would give us another chance in the future. Thank you, Sam Moore, GM Best Western Wytheville Inn

"Room was really nice!"

5
16/10/2018

the room was nice, the pillows on the bed were fluffy, the towels were nice the bathroom is a nice size with a nice shower head and pressure. The place for the dogs are great plenty of grass a closed in area so you can let them go.

Roving820489, General Manager at Best Western Wytheville Inn, responded to this review
Thank you for your review of our hotel. We appreciate your kind words and are very happy that your fur babies enjoyed the dog park. We always want to make sure we accommodate all the family. Being a dog owner myself I know how hard it is to travel with your beloved pets and to also find a clean hotel along the way that will except them. We look forward to seeing you in the future. Again thank you for the kind words. Safe Travels, Sam Moore, GM Best Western Wytheville Inn

"Murray B McIsaac"

4
03/10/2018

Good experience and great value. Location was perfect for our trip. On our route to visit grandkids couldn't have worked out better. Easy on and off the Interstate. Will stay at this location in the future.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
murrab25, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient for your needs. at a reasonable cost. We hope you were able to explore the area! We value our customers well and we are happy that you stayed with us! Thank you very much.

"Won't stay again"

2
24/09/2018

2nd stay here a disappointment. On checkin, door to room open-housekeeping not finished. 2 of 3 days key card had to be reactivated. Housekeeping left clean towels but did not make up bed, empty trash, replenish coffee. Final night, a cockroach was in bathroom.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Deborah B, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

"Great Mountain View hotel"

5
18/09/2018

What a great stay. Breakfast was hot with tons of options to choose from. They even had gluten free. Our room was clean and with new pillows and new sheets, They had designs in them which was different from the last stay I had. I come to this hotel every year. they have new management and are making all kinds of improvements. It does not have n elevator, however it is 35 years old... I can use the exercise! I will come back.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Inspiration608383, Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Poor level of Service"

3
08/09/2018

only one other person had checked in. booked our room on second floor. My wife is handicapped so we asked for a 1st floor room and were refused. there was only one small bar of soap for the sink. No soap for the shower or shampoo. will never book here again. What would they have done if she was in a wheel chair?

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
John D, Thank you so much for bringing this matter to our attention. I am so sorry to hear about the difficulties that you experienced for your 1st floor room request which didn't grant for your wife comfort . It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. Please keep us in mind for your next stay in the area.

"Stinky"

1
23/08/2018

I chose Best Western because of the name and reputation. This hotel was super smelly and outdated. I'm guessing the room was smoking at some point but was converted. I'd guess the carpet was never changed.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
mandyb4537, We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & facilities are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve. We hope you will give us another chance should you return to the area.

"Excellent Night Stay"

5
21/08/2018

I arrived for one night later in the evening and was greeted by excellent Customer Service, and very clean room. Breakfast had enough choices for me and I had great nights sleep. I would stay here again.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
ssmadigan, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"1 star is to many for this place"

1
19/08/2018

We booked a room here for our trip back from the race in Bristol. BIG MISTAKE!!!! We walked into our room #239 and it smelled like mildew. The toilet was filthy and could not have been cleaned in months. The shower curtains were stained and had holes in them. The mirrors looked like they must have been cleaned dirty towels. The carpets had tears and holes in them. Pillow cases were stained and had hair on them. We opened our window shades and there was a styrofoam container half full of food sitting there. We went down for breakfast in the morning and my daughter gets a vanilla yogurt and takes one bite and spits it out. You guessed it outdated by 3 weeks. Upon checking out I tell the lady at the desk and she rolls her eyes and says wow really??????? Not even as much as an I'm sorry. I have stayed at a lot of hotels and this is easily and by far the most terrible one. Do yourself a favor and stay somewhere else, anywhere else.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
jrunk2018, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Your comments regarding the floor tile in the bathroom, toilet and the unpleasant odor have been taken into account. Allow me to apologize for any inconvenience these issues may have caused you. This review gives us a glimpse of the pressing matters at the hotel and rectify them as soon as possible.

"Low Expectations"

1
17/08/2018

Best Western should remove their name from this place as it does not meet the standards that I've experienced at other BW properties. I've stayed here a couple of times about 3 & 4 years ago but stopped staying here after needing to change rooms 3 times in one night due to heater and door lock problems. I had to move to the second floor then but there is no elevator. This stay was my last here due to the room condition, the inadequate breakfast, the lack of an automated entrance door, and the uncaring staff. I had a promotional coupon from a previous BW stay and the price was significantly less than other hotels. The room had garbage on the floor; the bathtub had hair in it; the sink was cracked; the toilet was running; there was no bath size soap or bath mat. Breakfast at 8 am was a disaster. Not enough seating, coffee was gone, eggs were gone, other breakfast items were all but gone. The attendant couldn't keep up with refilling coffee, food resupply, table cleaning, or plate & utensil supply. There are many other places to stay in this area and I have had positive experiences at a couple of them. I stop overnight in Wytheville about 3 times a year. In the future I will pay a few dollars more, but will not be staying at this BW again.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Hemedid, Thank you for taking the time to complete our survey and share your experience! I am sorry to hear that you did not thoroughly enjoy the breakfast service , and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. Also, we are sorry for the disappointing service you received from our staff at that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. Your feedback will be forwarded to the hotel management to ensure that situation like this will not happen again in the future.

"Room was terrible"

1
13/08/2018

Room stunk, floors were not swept, there was no TV remote, crumbs on the bathroom sink and counter, and the last persons used bar of soap was left in the bathtub! Will not return to a best western in the future.

jonnyrh, Owner at Best Western Wytheville Inn, responded to this review
We thank you for your feedback and deeply apologies for your experience. These remarks are completely unacceptable to us and we will work with our team to ensure it never happens again. I hope you will come back and give us another try so you can see that we do know how to provide a clean and proper guest room. Respectfully, Jonathan

"Gross...spider, roaches, oh my"

1
12/08/2018

Stayed here as a stop on the way back from Tennessee. At breakfast there was a spider crawling in the scrambled eggs and a roach in my room trying to crawl into my bags. When it was reported to the front desk the response "We sprayed recently. They must be coming out." What a non-chalant response. Will never stay here again.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Marcy B, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. Rest assured that we respond to all claims of a pest issue with prompt and professional action. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.

"Shoulda drove all night"

1
10/08/2018

Decided to stop in Wytheville for the night on our way home to Cleveland from Myrtle Beach. I read a few pages of reviews and ignored the bad ones indicating how dirty this place is against my better judgment. I have always had good experiences at Best Westerns so I relied heavily on that. I was looking forward to taking my daughter to the lovely looking pool based on the listing photos. Come to find they used some photo magic to make this ridiculous tiny square of a pool look way nicer than it actually is. The hallway was smelly. They had a drop ceiling. Very dated lighting fixtures. The room also smelled. Every surface has a layer of dust on it. I really couldn't believe it. It was the filthiest hotel room I had ever been in. The sheets did not smell like they had been recently laundered. There was a ton of hair and dirt in the bathtub. The toilet paper roll was almost empty when we arrived. Just foul. The window was foggy and covered in condensation. It had the sloppiest caulk job I've ever seen. I felt very uneasy staying in that room. I hope we haven't caught lice or bed bugs. We washed every fabric article we had as soon as we arrived home today. There weren't any housekeeping carts around when we left this morning. I really wonder if they even employ a cleaning staff.

"Clean, convenient and cost-effective"

4
06/08/2018

Second time at this property, Staff helpful and facilities clean. Convenient to the Interstate. Good value and comfortable beds. Breakfast was included, although not exhaustive. Would / will stay at property again if traveling nearby.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Thank you for your kind comments Cameron K! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and hospitality that we strive to show to each guest, during every stay. We appreciate your loyalty and we are looking forward to seeing you again.

"OK for an overnight stay..."

3
06/08/2018

OK for an overnight stay when passing through on the way to the beach. And the nightly rates are reasonable. It's in a quiet area right off the highway and easy to get to. I probably would not recommend to a friend or family member. I doubt I would pick this hotel to stay again.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Shawn R, Thank you for sharing this experience with us. I am happy to learn that you enjoyed the value and we were able to provide a comfortable and convenient experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"One night stay thank goodness"

3
03/08/2018

Very disappointed that we couldnt check in early since the room was ready. Soon new management is going to move checkin time to 4pm which i feel is late. When we got there in the afternoon there were eggs still on the counter tops in the breakfast area where it had not been cleaned since breakfast. Thought maybe it was a one time thing but next day the same. Breakfast was lousy. Carpets were philthy and one of th3 rooms smelled musty.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
romneysmith, Thank you so much for taking the time to leave such a thorough and insightful review regarding the carpet,unpleasant smelled in your room and suggestions to improve the experience for our valued guests in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Travel Stop"

5
29/07/2018

Rooms were clean and stocked. Beds were comfortable. The floors were clean and you felt comfortable walking around bare footed. Bathroom and shower were clean. Plenty of towels. The breakfast was decent for a hotel breakfast. I left there full, and I am somewhat of a picky eater.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
LCMeyer, Thank you so much for your kind words regarding the cleanliness of Best Western Wytheville Inn Hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Disgusting bathtub! "

2
23/07/2018

I decided to listen to the reviews saying it was clean versus the ones saying it was dirty and that was a mistake! The carpet was dirty and dusty. Cracks in the walls. But the bathroom was the worst. The tub was black and the walls of the tub were yellow and just absolutely disgusting. I had been traveling all day and wanted a relaxing shower but I wasn't going to set foot in that! Very gross! Don't stay here!!

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
sarahkru1, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.We look forward to showing you how we have learned from your experience.

"Amazing staff!!!"

5
14/07/2018

Upon check in I was greeted by smiling, happy and friendly front desk... Mandy and Rebecca made sure our check in was smooth and just plain old fun. Southern hospitality at its finest! The lobby was full of Army reserves and it was the interaction between the staff that I was intrigued to watch! So much positive energy that we will come back... my room was spotless, I had a jacuzzi room! I was on the 2nd floor with a view of the mountains.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
drm120515, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Wytheville Inn Hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five star experience.

"Dirty room."

1
12/07/2018

Hotel needs a good lesson in house keeping! I was not happy with the ton of hair in the jacuzzi tub, it had not been cleaned at all. The General manager was working the front desk by herself and became very overwhelmed with the phone ringing and people trying to check in. When I called the front desk to report the filth, she said she would send the young man up. After waiting for 45 mins for someone, I called her back and said we were leaving for dinner. I ended up getting Lysol wipes and cleaning it myself. Ridiculous! $132.00 for the room that I had to clean!??

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
heatherpendergrass, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Know that your voice is important to us and that we are addressing the issues that you indicated in an effort to improve upon the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"one night passing through"

5
07/07/2018

My husband and I truly enjoyed our stay. We were only there one night, but were thrilled right away with the beautiful view at this hotel. The staff was very friendly, the room was clean and the breakfast was very good. This will definitely be our stop from now on when we are traveling.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
jbee70, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"Clean, comfy."

5
29/06/2018

We stopped here while traveling. The hotel is an older property, but it is clean, comfy. Shower pressure was great and the water was hot. Rooms were large enough. Hot breakfast for the am included maje-,it, waffles, eggs, sausage, buddies and sausage gravy. Good stop!

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Your positive review means a lot to us Ret16! Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. Your compliment to our breakfast service means a lot to us. We are overjoyed to hear that you had a great time with us and we thank you for sharing your five star experience!

"Unprofessional and Unorganized"

1
24/06/2018

We definitely will never stay here again. We reserved four rooms last night. When my family got to the hotel to check in at 5:00, only 2 out of the 4 rooms were cleaned and ready. We had to wait for the other two to be cleaned. After getting to our four separate rooms, none of my family members had enough towels and there were absolutely no washcloths. My mom had a dirty washcloth in her bathtub when she went in. Then, while my husband and I were watching tv, we heard someone jiggling our door handle. My husband went to see who it was and it was someone who was given the same room as us. There was a huge mix-up at the front desk. Then, while we were sleeping, our phone rang and woke us up. We were asked by the front desk our last name and whose credit card the reservation was under. THEN, in the morning around 8:15 when we were getting ready, there were two people knocking on every door saying “Housekeeping” and going into rooms. The man walked in on my sister in her room even though she responded and said that the room was occupied. This was just a very poor hotel experience. Especially when we are all exhausted from traveling and paying good money to have a relaxing evening. It was anything but that.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Nichole D, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. We want you to know that we take your comments to heart and that we are continuously discussing and implementing new ways to improve upon the guest experience at our hotel.We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

"Willnot stay here again."

1
21/06/2018

First room was so dirty we asked to be given another room. The desk clerk who was very nice gave us an upgrade. To be honest the room is much cleaner but the bathroom is awful. I will not take a shower here. We stay in Wyethville 4 times a year on our way to see family. This is by far the worst experience we have had in all of our stays.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
gene and linda b, Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

"So disappoibted"

2
16/06/2018

I hate writing reviews like this. We stayed here about 10 years ago and had nothing negative to say. This time we did not have the same experience. Everyone at the desk was very kind and polite. Kevin was helpful and positive. He was busy yet very attentive to the guests. Popcorn was available all day long and so was coffee, tea and hot chocolate. The breakfast spread looks nice from what I can tell. Unfortunately, the room was absolutely filthy. The beds were made and sheets changed I think, but the bathroom was horrible. I wiped the bottom of the bathtub and brown dirt and hair was on the towel. The floor had hair and dirt and the toilet had urine stains. Kevin from the front desk came up and personally cleaned the bathroom. He apologized over and over again. Please get this staff some cleaning people so the front desk can do their job. Pay them more or provide additional trainings. Maybe both. Kevin, my husband and I would both hire you in a heartbeat. I hope your professionalism does not go unnoticed and the Best Western in Wytheville makes sure you get a promotion. You were doing the work of 3 other people and did so with a positive attitude. You earned a 5 star review!

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
wizabit, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Know that your voice is important to us and that we are addressing the issues that you indicated in an effort to improve upon the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Do NOT stay here"

1
09/06/2018

Do NOT stay here. Front desk lady and other employees hang out in front smoking cigarettes rather than answering phone. Front desk lady rude. Toilet has urin stains all around the base. Bathtub is dirty. Disgusting

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
O7629YJanthonyc, Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.

"Great Stay!"

5
03/06/2018

Accessible room that had everything in it I needed. Breakfast had a good selection and was served promptly at 6. Even though the building is surrounded by interstates, the room was extremely quiet and provided a night of uninterrupted sleep.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Patricia Q, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We hope to impress you again during your next visit and and thank you for sharing your five star experience!

"Needs Updating"

2
31/05/2018

The Hotel is old and tired. Holes in carpet, curtains, drain not working in the tub. The surface area of the room was clean but corners in bathroom and carpets need thorough house cleaning and repair.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Robert S, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Know that your voice is important to us and that we are addressing the issues that you indicated in an effort to improve upon the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Quiet, clean Hotel"

4
28/05/2018

This quiet clean hotel is behind other hotels which makes it quiet. The hotel needs a little updating but is clean. The staff is friendly and helpful. There is a large breakfast room with picture windows overlooking the pool. Their breakfast has a variety of items to choose from. There is an area outside designated for pets. Not a fancy hotel, but great for the price.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
daddysgirl050505, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast options and we were able to meet your expectations of cleanliness and service in our hotel. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Comfy Beds, clean room"

5
28/05/2018

This is not a four or five star by any means, but the beds are comfortable, and the room clean. The rooms could use some updates, but we like that the hotel is quiet and very convenient to the interstate.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Minky18, Thank you for your kind comments and 5 star rating of Best Western Wytheville Inn Hotel ! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Best Best Western"

5
20/05/2018

Love this Best Western, look forward to our next stay. We have 2 dogs, and they are always welcome. The free breakfast is pretty good, and they always have plenty of hot coffee. Very comfortable beds and clean rooms. When ever we are in Wytheville, Virginia, this is the only place we stay. So glad we found this place.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
jepreece74482018, Thank you so much for your kind comments and review regarding your most recent stay of Best Western Wytheville Inn Hotel. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"A decent hotel."

4
10/05/2018

We spent a couple nights here. It's nothing to rave about, just another hotel. Price is right. Location is definitely out-or-the-way. Staff was very busy with a large group of Harley riders but they were very accommodating and kind to us. The "common area" is not large and is enclosed with a railing which certainly limits its capacity when there is a large group staying in the hotel. Breakfast was adequate, nothing to rave about. Beds were comfortable. Rooms were essentially clean but the staff needs to clean the edges of the carpet and the corners of the rooms which didn't seem to have been cleaned in awhile.

Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
ohsuzyq10, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and hospitality that we strive to show to each guest, during every stay. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Dated, but clean"

3
09/05/2018

A group of Harley owners from Louisville stayed in Wytheville to take advantage of the wonderful back roads and the hotel was extremely accommodating. They allowed us to cater of meals in the lobby/breakfast area, which was a bonus. There is no elevator, only stairs to the second floor.

"Ladybug"

2
08/05/2018

Staff was very nice. Very disappointed in the quality of cleanliness of the room. Sheets were clean but bed had thick dusty across top of the headboard and on the table & desk. There was an old candy wrapper behind the edge of nightstand & other stuff on carpet - just not clean!!

"Great pet friendly place to stay."

5
08/05/2018

Hotel was clean and staff were very accommodating. Excellent place to stay with family and pets. Lots of restaurants and shopping in the immediate area. My husband and I stopped there on the way to NC.

"Good Bang for the Buck"

5
01/05/2018

Clean, efficient hotel, as advertised. Pleasant staff and hearty breakfast in the morning. Spent time here while hiking the nearby AT. Good restaurants within a short distance. Would return when in the area again.

"A very bad experience"

1
30/04/2018

We were assigned to room 419. The door was open and the room had not yet been cleaned. Went back to reception and were assigned room 417. Entered 417 and found overflowing wastebaskets. The bathroom, rugs, and all surfaces had not been cleaned, but after an exhausting day on the road, we decided to clean the bathroom and surfaces ourselves. When we pulled down the covers to get into bed, we saw the sheets hadn't been changed from the last occupants, so we slept on top of the bed with our clothes on. At 10:00 pm we were awoken by loud voices outside our room. An argument was going on between someone from the front desk and a gentleman (in charge of cleaning?) about room 419 not being cleaned. The next morning, I grabbed a towel on the rack after my shower. It was wet. It had been used, re-folded and put back on the rack. Breakfast was awful...cold, watery, powdered eggs and some greasy sausage concoction. We loved our stay at the BW Inn at Hunt's Landing the night before but were thoroughly disgusted by our whole experience at the Wytheville BW.

"Great Experience"

3
29/04/2018

Great location Enough parking Very quiet place Breakfast items lot to eat Btw the breakfast area is awesome Restaurants very close by Will definitely recommend to others. Mountain view is awesome. Very pleasant

"Room not cleaned"

2
27/04/2018

After I slept in the bed I found a dirty sock under the covers in the morning. Obviously the sheets were not changed between guests. I hate to think what else was neglected. This is completely unacceptable.

"Unorganized"

3
27/04/2018

Checked in and found my room had not been made up. Unmade bed, wet towel on the sink. They assigned me another room. Everything fine except the toilet had not been cleaned. Not a pleasant sight. I was told there had been a lot of staff that had recently left. I will give them another chance as I like the location and I need a pet friendly hotel in this vicinity.

"The bargain of the year!"

5
23/04/2018

The Best Western at Wytheville, VA may well be the bargain of the year, or at least in the top 2. The experience was flawless. Great breakfast complete with biscuits and gravy as well as the usual waffles, good coffee, juice. The room was clean and exceptionally quiet. Disclaimer; I arrived at 1:30 AM and left at 8:30 AM so I really didn't check out all the features. However, it was a very good experience and I just booked the same hotel again for the return trip.

"Overnight stay with dogs"

5
20/04/2018

I had a great night at this motel. The room was clean, bed comfortable and coffee maker worked. I stayed with two dogs. We were placed in an area close to an outside door. There was ample outside and lawn area to walk with the dogs. I would recommend this to anyone traveling with dogs.

"Wonderful staff"

5
18/04/2018

I called ahead to make sure we had a pet room with a king sized bed, they gladly made the adjustment. Room was very clean. Bed was really comfortable, we don't sleep well in separate beds. Breakfast was awesome. We'll be back!

"John O."

5
09/04/2018

We stay here on our way to and from myrtle beach a couple time every year. Clean rooms, comfy beds and a great staff...we'll be back again! We have been very happy with Best Western everywhere we have stayed!!

"Beware of this hotel"

1
04/04/2018

We rented three rooms at this hotel and stayed for three nights and we had no housecleaning services during our entire stay. The hotel is filthy and we inquired about the lack of service on multiple occasions and we were told that they had no help to clean the rooms. We asked politely and professionally to get our rooms comped or significantly reduced in price and they offered us a $10.00 a night discount. We all said that was an unacceptable offer and we plan to elevate this issue to Best Western Corporate. This is the second time we stayed at this hotel and the first time we arrived for one night the heat in the room did not work. We were hiking the Appalachian trail for three days and coming back to a room with no clean towels and no soap is unacceptable. Finally, this hotel caters to contractors who are working on a electric substation and they all come in drunk and obnoxious every night. This was observed on two nights. I have never stayed in a hotel before where the rooms were not cleaned and I would not recommend this place to an animal or a human. I tried to work this issue out with the manager who has worked there for 20 years and she said there are five owners she has to get approval from all of them to make this right. Wrong place to stay-avoid at all costs. We also were traveling with a Congressman from Virginia. This hotel is a dump.

"Traveling stay "

4
03/04/2018

We Stopped while traveling,stayed the night,nice place too get rest,the beds there was very comfortable,they're pet friendly,the breakfast was good,for what they had!It seemed a bit busy but I'd stay again

"OK hotel, nice staff"

3
31/03/2018

Unfortunately, my stay was a day after a snow storm and I was very disappointed to not have ANY of the sidewalks shoveled or cleaned. Not even salt to help melt the snow. It was treacherous the following day walking on the ice. We had to walk in the snow to prevent from falling.

"Always a Good Stay"

5
29/03/2018

We stay at this Best Western property several times a year on our way to visit our grandchildren and have always been satisfied. It is comfortable, very convenient to I-81 and reasonably priced. We recommend it.

"Truly welcoming and quiet"

5
26/03/2018

Had a very nice stay at this Best Western in Wytheville. My wife and I were on a road trip, and arrived very late, after midnight. I'm used to waiting for a long time when arriving late, but here someone was right at the front desk to greet us, with a big smile, and had us checked in within about 60 seconds flat. Really nice start to the stay. Our room was spacious, and very clean, with a fridge about double the size of most. A nice bathroom, too, with plenty of extra towels, and an extra-wide tub (nice for showering in). And great water pressure, too, which I always appreciate. It was very quiet, all night and all morning, which was impressive considering that it's just a minute or two from the highway. I loved the breakfast bar. They had biscuits, sausage gravy and eggs, plus a wide choice of bagels, other breads, several types of coffee, and at least six kinds of cereal. Great to have that kind of choice. And a nice dining room, too, with a cool round fireplace in the middle and a view of the pool. Check out was really quick, with another really friendly staffperson. We would definitely stay here again!

"Bed Bugs (Second Floor, Room 248)"

1
24/03/2018

Disgusting. We've stayed here a few times and loved it but we're definitely not coming back after this. Bed bugs, blood stained pillows, dirty shower, dead stink bugs on the windowsill, and filthy bed sheets. I strongly advise you to look elsewhere until they get this sorted out.

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

"VERY VERY CLEAN PET FRIENDLY HOTEL"

5
21/03/2018

this hotel is Outstanding, It is a great value, very clean pet friendly hotel , even my dogs were happy, we will stay again when passing through Breakfast was typical included breakfast, with eggs sausage etc,

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Thank you for being a valued guest and for providing us the feedback regarding our breakfast and value. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

"Clean Bedding Is A Must"

2
17/03/2018

This was our worst experience of our entire trip. We arrived in our room at 8:05 pm, got organized for the night then turned down the bed. YUCK! The sheets were rumpled with fresh dirt/blood. The housekeeper had made the top of the bed look fresh but not bothered to change the bedding! We called the front desk at 8:20, again at 8:40 and at 9:00 a man showed up to change the bedding. We were finally able to get to bed at 9:25. Perhaps the housekeepers are paid piece work and are expected to take shortcuts. The Manager DID make it right with us the next morning. But it was an uncomfortable stay regardless.

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

"Good stay, comfy bed, good coffee and yummy breakfast"

4
16/03/2018

We like to stay on top floor to avoid some noise. Staff is very nice. Coffee is good any time of the day. Great lobby to sit quietly in the early morning hours. Breakfast is good but if your on a low carb diet you have few choices. We also agree the bed is probably one of the top 2 comfy beds we have stayed in at different hotels.

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Thank you for sharing your experience with us. We appreciate the input referring to our staff and bed. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

"Clean, safe place to spend the night, but no frills"

3
12/03/2018

The hotel is somewhat hidden behind a couple other hotels on a dark, dead end road, but there were many others staying there. It seemed as though many Canadians were using this hotel as a stopover during long road trips (as we were). Front desk staff was friendly. There didn't seem to be any elevators to the second floor (there were only two floors), so be prepared to drag your luggage up the stairs. Entrances from the parking lot were convenient. The rooms were standard and clean. The bathroom contained standard, hotel-sized beauty products. Our particular bathroom was having problems with the over the lighting and so a floor-lamp was set between the vanity and toilet. The tv was large and stations were plentiful. The breakfast location was cramped. Everyone was always in everyone else's way. As you waited for your bagel or toast, you stood in front of someone's cereal. If you waited for the juice dispenser, you were in everyone's way! The sausages and scrambled eggs were runny and oily, but breakfast was included. Overall, a comfortable but ample place to spend the night!

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and location. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

"Best hotel value!"

5
03/03/2018

This place was a great find for an overnight stay for the family on the way from Florida to NY. It was slightly out of our way, but worth it for the nice clean room at 70 dollars! I couldn't have been happier. The free coffee and breakfast was the standard offering from hotels in this price range. The breakfast area was clean, updated, and well-stocked. I would definitely recommend this hotel.

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
On behalf of our entire staff, we thank you for your business and for your comments regarding our area and breakfast. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

"Surprised!"

2
24/02/2018

As a Platinum BW member, I was surprised by problems we faced here. Staff was pleasant and check-in and out easy, however, the shower emitted only scalding water and the fan sounded like it would explode. The dining area around a fireplace was nice for breakfast but the food was not appealing. This place seems somewhat tired and could use a bit of renewal.

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Thank you for sharing this experience with us. We truly value you feedback with regards to our staff and area. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

"Good stay, best doors ever"

4
10/02/2018

I could have used an elevator for 2nd floor. Room was great except sink was very low, hard on back, best room door key cards I have ever used and easy doors, even holding 2 cups of coffee and with a broken finger they worked so easily, closed well but no slamming. Lobby kind of like a lodge, cozy.

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

"Comfy, quiet and close to interstate"

4
10/02/2018

A great stop for travellers with a good restaurant close by. You can easily walk. Wytheville was an old stop on the great Lakes Road. Still fills that role. Hotel is set back further from main road and interstate. Sits on down side of slight hill. Very quiet so good night sleep. The rooms on the inner yard are quieter...overlook the pool.

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our pool. We hope to see you again in the future. Thank you for your valuable business.

"Very pleased"

5
06/02/2018

Very happy with our decision to stay here. Clean, spacious, friendly, good breakfast. Lobby/breakfast area had the looks of a western lodge. Very inviting. Pet friendly even though we did not have our pet with us, we appreciated their attentiveness. Dog treats available on lobby check-in desk, and even though we didn't see it, we heard they have a fenced in dog area. Good price for overnight stay. Will stay again when in the area.

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
RetiredOH, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area!

"Nice surprise"

5
04/02/2018

Decided to stay here as we had BW gift cards plus it was the half way point on our journey home. What a pleasant surprise after a long day's drive. We were greeted by a very friendly and helpful lady who made check in quick and easy. Our first impression was how very clean everything was. Our first floor king room was very comfortable and most importantly quiet. We didn't realize that most of the rooms around us were occupied until we went for breakfast. The breakfast options were one of the best we have seen at a BW. The eating area was large and bright and is part of their lobby. You simply can't beat staying here for their reasonable rates. On our next trip to Florida we will be planning to return.

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
laurelie, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Quick overnighter passing through-good experience!"

5
16/01/2018

Driving through the area I needed a room that accepts pets, isn't too expensive and clean! I reserved a room here ahead of time based on others travelers reviews. I wasn't disappointed. The lady who check me in in the evening was amazing,,so friendly, efficient and polite! The lobby was clean and gave a feeling of a well kept hotel. The room was clean, close to the door as I'd requested, and quiet. Being below 32 degrees F I did not check out the pool, and I checked out before breakfast was served so I didn't get a chance to check out the breakfast options. The only negative was the lady who was at the front desk when I checked out, she was chatting on the phone and just waved at me as i left my keys on the desk. Oh well. There is a small fenced areas for pets in the back, a nice touch for dogs that need a stretch after a long day navigating down I77 or I81. The price for my room was excellent. This was my first stay here, and would stay again providing the price was right!

Brandy C, Public Relations Manager at Best Western Wytheville Inn, responded to this review
Dear LaHaZe703, We can't thank you enough for your five star rating of Best Western Wytheville Inn hotel. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. Great to hear that you enjoyed the value as well and we are looking forward to your next visit!

"reasonable travellers dog friendly hotel"

3
09/01/2018

reasonably priced dog friendly hotel, right off highway but a bit hard to find, tucked behind other hotels, clean, grass to walk fido, good internet, little drive to get food, map of village across highway would be nice, quick overnight stop and easy to get on highway in morning

Brandy C, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. Know that your voice is very important to us and we will continue to reach for ways to improve guest experience in all areas.

"Always a good place to stay"

5
07/01/2018

We stay here every time we pass through. This place never disappoints. The rooms are clean, the price great, and the breakfast outstanding. The only short fall this time was a bit of a temperature issue in the room. Controlling it between too hot and too cold was a bit of a challenge, but it was unseasonably cold out so that may have been the cause. We plan on returning, no question.

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast and price. Thank you for choosing our hotel. We hope to see you again soon.

"Nice place and service"

4
02/01/2018

I visited the hotel in December and it was clean and staff was friendly. It looks like there is a nice outdoor pool for use in the summer. There are a few local places to grab some food but no nightlife or anything like that. Overall I'd recommend.

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and pool. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

"Great place to lay your head"

4
02/01/2018

Was clean, bed comfy, breakfast was a great selection, all for a very reasonable price. Bathroom needs an update but was sufficient. We were there to sleep as a half way point on our journey, and it was completely acceptable for our family

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our bed and breakfast. We appreciate you for sharing your feedback as we continue to improve conveniences of our Hotel for all of our guests.

"Disney for 2018 New Year"

5
30/12/2017

After trying to outrun the snow storm and getting caught, this was our port from the storm. This is our second stay here and it was even better. Great customer service, comfortable beds, nice shower, clean room, and they even have a fenced in dog area. A Wonderful stay and well priced.

Brandy C, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Thank you for your valuable opinion regarding our area and service. Thank you for choosing our hotel. We hope to see you again soon.

"Pet friendly"

5
30/12/2017

This Best Western has large and clean rooms. Also a very friendly and helpful staff, and very important to us, it is pet friendly, with a small charge that is worthwhile. The beds were very comfortable and helped sleeping in a different place acceptable. The continental breakfast is well stocked and had several breakfast options, from making your own waffles to cereal & pastries, with juice choices, and fruit and yogurt . The coffee was good and hot, especially on a cold morning! We are repeat customers, and this is why we are!

Brandy C, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and breakfast. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services.

"Best Western Experience"

5
28/12/2017

This was the first time we've stayed at a Best Western. The hotel was comfortable, convenient to the freeway and restaurants and the staff was very professional and helpful. We will definitely consider staying with Best Western on our next trip.

Brandy C, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

"Great beds, friendly staff"

5
27/12/2017

Our arrival was late but we were received with a friendly smile and a warm welcome. The beds were excellent and the breakfast had plenty to offer both hot and cold selections. Staff called guests by name which was excellent. I look forward to returning to this inn.

Brandy C, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Roadtrip93x, Thank you for your compliments to our staff, hospitality and breakfast layout. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"Nice convenient location"

3
26/12/2017

Nice quite hotel close to town and the interstate. Friendly staff and clean rooms in the process of being remodeled. Coffee and breakfast available. Parking close to your room and safe environment. Family friendly.

Brandy C, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. We hope to someday see you again to enjoy our Hotel and hospitality.

"Pleasantly Surprised"

4
24/12/2017

The rate was good for the room. 2 small items for improvement that I didn't even bother to mention to the staff since they were non issues. The bed linen seemed clean but looked as if someone had been in the room before and remade the bed. Possibly just the linens were wrinkled. The breakfast has a nice selection but could have been much improved if there was a microwave to warm up some premade items. I was surprised at the quality of the hotel as Best Western is not usually a name I associate with this standard

Brandy C, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and bed. I hope you will return to enjoy a memorable and exceptional experience.

"Best western"

4
23/12/2017

Booked last minute on way to Florida. Received a great rate for a king room which was clean with an etroridinary king bed. Firm. Gave a great nights sleep. Location was right off I-77S . Their breakfast was superb and filled us till mid afternoon on our drive to Florida stay here for best value and comfort . Carpeting could be updated . Easily overlooked

Brandy C, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our bed and location. I hope you will return to enjoy a memorable and exceptional experience.

"Good for the price"

4
20/12/2017

Hotel is right off I-77. Staff is friendly. Room was spacious and reasonably clean. Bed was very comfortable. Walking distance to the Sage stakehouse (which was very good and reasonabley priced). Complementary breakfast was good. Good value for the money.

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Hi Ernie , It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

"What a Great Find!!!"

5
20/12/2017

Spending a few days here, we had an amazing time! The guest services are truly kind, the rooms are clean with comfortable beds! A beautiful view included! Did I mention coffee in the lobby 24 hours a day?!?? Loved it!!!

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Peggy M, I'm glad to know you had a blissful time with us! Thank you for taking the time to tell us how our staff efforts to provide you a clean and comfortable experience have been successful. We hope that your next visit will be another five star experience here at Best Western Wytheville Inn Hotel.

"Fantastic Travel Experience!"

5
18/12/2017

Being new with traveling with small dog,we didn't know exactly what to expect in a pet friendly hotel. You have set the bar now for us! It was a great first-time experience for us as well as for our Laddy! Thank you so much for keeping everything so perfect!

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
696sheilap, We can't thank you enough for your five star rating of our hotel. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and I'm glad that you found our efforts to be successful. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

"passing by"

4
18/12/2017

On our trip while passing through Virginia from Florida and stayed at the BW in Wytheville, VA and it was a great stay, great location, quiet hotel, pleasant staff. I would return to this hotel again for sure.

Tina M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Daniel S, Thank you for sharing this heartfelt review of our hospitality and accommodations. We are glad that you found our location to be convenient and so excited to hear that we have been an important part of your travel convenience. Your five star review means a lot to us, and we thank you for taking the time to share it.

"would recommend"

5
10/12/2017

Very clean, friendly hotel with a lot of amenities and allow pets and excellent walking area. Great breakfast! Front desk clerks very nice, friendly and helpful. Rooms very clean. Landscaped nicely and inside of hotel very nice. Would recommend.

Brandy C, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
jerryh978, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Great hotel for stop over stay"

5
06/12/2017

This was a nice hotel for a quick over night stay. It is easy access on and off the interstate. The little town had a vey nice restaurant, The log House. Also had a Walmart and several stores that were easy access from the hotel. It was a area where we felt safe moving around.

Brandy C, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
bravesone, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We hope that your next visit will be another five star experience.

"Secluded and gorgeous views"

4
01/12/2017

The hotel is just adjacent to the highway interchange of Interstate 81 and 77 but situated on a hill on a two lane country road. At night the area surrounding the hotel is quite dark but not intimidating.( The hotel grounds have adequate lighting) In the morning the views of rolling hills and mountains are gorgeous. It was a relaxing and very quiet night's stay.The staff is very attentive and friendly. The room was large, clean and included a mini fridge and micro wave. A hot breakfast was included with plenty of well stocked items and food choices. The breakfast area is well appointed and the tables are located in an raised platform in a gazebo style setting all finished in natural wood with large windows overlooking the exterior pool area. The functioning gas fireplace in the table area was a nice touch. The hotel seems to have been recently remodeled or upgraded with newly painted walls, carpeting and amenities. A good choice to spend a night. There are no elevators in the hotel, so someone with mobility issues should consider 1st floor only. There are a couple negatives among all the pluses. One- The safety grab bar at the large tub was placed on the farthest point from the tub edge. It should be at the end wall so that entry and egress from the tub is facilitated. Two- The hallway ceilings have been finished in a dropped ceiling tile motif. It has an uneven shoddy fit and finish and gives the impression it will fall apart any second. I'm not implying it is unsafe, but it distracts from the attractive, professional fit and finish of the rest of the facility.

Brandy C, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Lusitex, Thank you for your review, feedback and comments regarding your stay. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Thanksgiving Vacation"

4
30/11/2017

Stayed here on our return trip from Florida. Front desk staff was friendly and helpful. They recommended an excellent restaurant that delivered, as we were quite tired from the drive. Room was quiet and comfortable. Got a very good nights sleep before continuing our journey home.

Brandy C, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
N5788GYkevinh, Thank you so much for your kind comments and review regarding your most recent stay of Best Western Wytheville Inn Hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

"Comfortable Hotel"

5
30/11/2017

The hotel is clean and the staff are friendly. I was made to feel welcome like an old friend come to visit. Everything was clean, the bathroom was spotless, the internet was speedy so what is there to complain about? The beds gave us a good night's rest and the breakfast was more than plentiful. We will certainly choose to stop here next time we come this way.

Brandy C, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Patricia L, I'm glad to know you had a blissful time with us! Thank you for taking the time to tell us how our staff efforts to provide you a clean and comfortable experience have been successful. We hope that your next visit will be another five star experience here at Best Western Wytheville Inn Hotel.

"Travel from Texas"

5
28/11/2017

Read several reviews and could not see but 2 out of many that was negative. I also needed a pet friendly hotel and this one was and the fee was 0nly $ 10.00. The bed was really confortable and I slept solid all night. The breakfast was pretty good too.

Guest_Relations_2018, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Jim A, Thank you for leaving your five star rating of Best Western Wytheville Inn hotel. We are thrilled to hear that you enjoyed our pet-friendly atmosphere and the breakfast offered. Glad that you slept well and we hope to see you again soon!

"First choice"

5
27/11/2017

In an town with multiple choices, this is our first choice. The location has a beautiful mountain view. The rooms are comfortable and clean. The staff is consistently helpful and pleasant. The cost is reasonable. We visit this area often and have stayed at other hotels there but have now made this site our go-to hotel. Highly recommend.

Guest_Relations_2018, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Pattie J, I'm glad to know you had a blissful time with us! Thank you for taking the time to tell us how our staff efforts to provide you a clean and comfortable experience have been successful. We hope that your next visit will be another five star experience here

"Good place for a nightly stay"

4
27/11/2017

The hotel was clean and well maintained. We stayed one night and really only used as a stopover, and it was well worth it for this purpose. Friendly staff, nice refurbished room. We would stay at this hotel again.

Guest_Relations_2018, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Rob B, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. I am excited to hear that we have been an important part of your travel convenience. We're glad you had a great time with us and we look forward to serving you again.

"Great dog friendly hotel"

5
21/11/2017

We stayed here based on TripAdvisor reviews even though it was about 10 miles off of our route. It was worth it. Good value, comfortable beds, helpful staff. Lots of grassy area for large dog to walk. I did not see a poop bag station - maybe it was elsewhere - but grass was pretty clean regardless. Beds are comfortable. You can tell fixtures in the bathroom were older but everything was very clean so that didn't matter. Our side of the hotel was close to the highway. You could hear road noise outside but I didn't notice it inside. Other side has mountain views - next time I will ask for one of those rooms. Breakfast was typical things and food area and eating area were kept clean. We have had trouble finding good dog friendly hotels in the Blacksburg area. This is about 8 miles S of I-77 to Charlotte so it was out of our way but it was worth the extra miles.

"Very Hospitable"

5
20/11/2017

The staff was very friendly and helpful and the room was nice and clean, the continental breakfast had a good variety and the hot food was a good temperature. I would recommend this Best Western family and friends, if traveling with your pet the charge was only ten dollars.

"Florida vacation"

5
15/11/2017

Was traveling home from Florida. Hotel is easy access right off the highway. Staff was very friendly. Great value. Close by restaurants. Rooms were clean and bed comfortable. Had a great hot breakfast. Have stayed before and will stay again. Would definitely recommend.

Guest_Relations_2018, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
John W, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Your recommendation is greatly appreciated and we hope to be of service to you again when you return to the area.

"Heading north"

4
13/11/2017

Our group of 4 has stayed at this hotel a number of times on our way home from golfing in South Carolina. It's a convenient location not far off the interstate and close to gas and restaurants. Good value for the money.

Guest_Relations_2018, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
garywC2186ZQ, Thank you for being one of our frequent guest. It is great to hear of how you enjoyed the value and the convenient location of Best Western Wytheville Inn hotel! We're glad you had a great time with us and we look forward to serving you again.

"Decent hotel"

4
03/11/2017

My husband and I stayed here one night on our trip north. We were looking for a Best Western in the area because we wanted to use our Rewards points. It was not necessarily easy to find, but they had good signage, so between that and my GPS, we found it ok. We had no complaints about the room or the breakfast. I particularly liked the shower, because I could adjust the water temperature and volume separately. I would stay here again.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Linda N, Thank you so much for your kind comments and review regarding your most recent stay of Best Western Wytheville Inn Hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We are glad your stay was comfortable and we look forward to seeing you and your husband again!

"An overnight stay on our way to Florida"

5
01/11/2017

We always stay at this hotel on our way from Ontario to Florida. About a 9 hours drive so good for our first day. The Sagebrush bar/restaurant is close by & a great place to relax & enjoy good bar food. We have always found the hotel to be clean, the staff friendly & good value for money. This year we stayed the night on Oct 21 & again were not disappointed. When we arrived in Florida 2 days later I realized I had lost my iPhone so was in panic mode! After making several phone calls to places we had been, I called the BW in Wytheville. A housekeeper had handed my phone in & after describing my screen saver picture they quickly arranged to mail it Priority Post & I received it 3 days later. A special thanks to Scarlet at reception & the housekeeper Anjala (?). This sort of experience will definitely mean we'll be staying here next time!

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Terry M, Thank you for sharing this five star review of our hospitality and service of Best Western Wytheville Inn. We want you to feel like family and if our staff is making you feel this welcomed and at home, then we know we're doing our job! It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

"one night stay"

5
30/10/2017

everything was up to par no complains this is your review take it or leave it one in and out all good we got one of the travel books at the rest stop and took advantage of the deal when we checked in we signed up for the awards program

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear 478edwardk, Thank you for taking the time to complete our guest satisfaction survey and for rating our Best Western Wytheville Inn hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

"Great Deal!"

5
30/10/2017

Stayed there twice in a weeks time. Great Value for your buck. Breakfast was good. Had plenty of options. The room was clean and organized. Staff was helpful on any questions I asked. The hotel was located right off the highway which was easy. The only issue maybe that the hotel was behind other hotels. So maybe a larger sign and lighting showing the entrance to the hotel.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
debbiesS3717PQ, Thank you for your compliments to our staff, hospitality and breakfast layout. I'm very happy that you enjoyed your stay with us, especially our deluxe continental breakfast. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We look forward to serving you again!

"Mediocre"

3
29/10/2017

The staff did not consider senior guests needs. Orange juice was not orange juice. The fruit was warm, poured from a can. I have problems walking, but there were no luggage carts at the front entrance. I was told to go back to the end of the hall, "Sometimes they get pushed back there.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Harlan J, Thank you for taking the time to share your experience! I'm sorry to hear that your most recent stay with us did not meet your expectations of breakfast service, accommodations and hospitality. Our team is working hard to make sure our guests are comfortable and are receiving the best service. Your feedback will be forwarded to the hotel management to ensure that situation like this will not happen again in the future.

"A Welcoming and Friendly Place to Stay"

5
29/10/2017

The Best Western Hotel in Wytheville is a very convenient place to stay overnight as is is very close to the interstate highway. This is my second stay there and I find the rooms very clean and the bed very comfortable. The breakfast was good, although I would like to have seen more fresh fruit available, like oranges and bananas. The woman at the reception desk was wonderful...very helpful and friendly. Very much appreciated after a 12 hour drive! Would definitely stay there again next year on our way to South Carolina....sort of a halfway point.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
joanml596, Thank you for taking the time to complete our guest satisfaction survey and for rating our Best Western Wytheville Inn hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We hope you're looking forward to your next stay as much as we are!

"Won't stay there again"

1
24/10/2017

Room was filthy, bathtub black, sink cracked, A/C unit had fan issue and kept us awake, water drain from floor above at head of bed (very noisy), bad odor, dust build up in floors, only middle of the floor vacuumed, only top of furniture dusted. We were in Room 109. Horrible stay. Didn't sleep at all and could not wait to leave.

Sandra M, General Manager at Best Western Wytheville Inn, responded to this review
I am very sorry to hear of the difficulties you experienced during your recent stay with us especially with the issues on smell. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. Thank you for sharing your honest and constructive review, rating, and evaluation of our services and accommodations. We promise to take action on this matter.

"no recomandation"

2
24/10/2017

Breakfast was very poor and the cutlery in plastic We found cockroaches in the room and I got bites on both arms The location is good though and we found nice restaurants downtown There are some terrific hikes to do around The WIFI was very slow and we couldn't use it on Saturday night

Sandra M, General Manager at Best Western Wytheville Inn, responded to this review
I'm sorry to hear that you did not enjoy your stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We promise to clean more often to achieve your standards.

"Mountain view, kind of"

3
19/10/2017

Non smoking hotel, hotel in need of a makeover, room and building cleaning needs addressing. If all you eat is a waffle, breakfast OK, Coffee avail. all day in the lobby. Hotel security good. Resturants close by,

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
801lelandh, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. I'm glad you found our location to be convenient, and I hope you will find your expectations to be far surpassed during your next visit!

"Surprised by low quality experiece"

2
16/10/2017

Outdated and poorly decorated common areas, like reception, dining and main hall. All too small to accommodate all guests at breakfast time (lack of room, waiting for table, overcrowded). Serving breakfast on plastic and styrofoam, that's the new low. Only continental breakfast. Very loud climate control unit, causing sleep problems. Uninviting room decor, asking for more light.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear hrisbF2222KG, Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five star experience.

"My stay in Wytheville, VA"

2
16/10/2017

Room was not clean p looked like it had not been vacuumed in weeks, bathroom had soap scum in the tub - did they forget to scrub the tub?. Staff was not overly friendly. I will never stay at this location again. I suggest you stay at one of the other hotels in Wytheville.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
640brucer, Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. We are sorry to hear that you were not satisfied with the cleanliness of the hotel your guest room at that time. This is certainly not the kind of experience we would like for our valued guests to have. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"Kind staff but rooms lack alot..."

2
15/10/2017

My room as well as another patron down the hall had rooms that smelled very badly and in much need of a good cleaning and repairs. I stayed because they kindly accepted our pet, but that is the only reason. Has alot of potential but needs alot of TLC. Positive side, the front desk staff extremely kind and friendly....

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Cheryl W, Thank you for sharing your experience with us. We are sorry to hear that you were not satisfied with the condition and cleanliness of the hotel your guest room at that time. Also, I am so sorry that you smelled of unpleasant in your room. In the future please address immediately so that our staff will clean and disinfecting to restore the clean smell of our accommodations. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"best western motel"

4
11/10/2017

Great place to stay, clean rooms, friendly employees, great breakfast selection, quiet location, easy access just off the interstate 77 and 85. Will stay there the next time I am in Wytheville and when traveling will consider Best Western Motels.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear royj126, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast options and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

"Best Motel IS BEST WESTERN"

5
09/10/2017

We have stayed at several motels all over and we have found the Best Western to be more consistant with cleanliness, comfort, and price. The staff is eager to please and with the highest regards to please their customers.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
406wandam, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Good Experience"

4
09/10/2017

Staff was helpful. Breakfast was adequate, Did not have oatmeal that my wife likes.Not very far to good restaurants. Did use very many of the amenities. We were ther only one night.We were upgrades from a bedroom with two full size beds to one with two queen beds at no additional cost.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Harvey C, Thank you so much for your kind comments and review regarding your most recent stay at the Best Western Wytheville Inn Hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! I do apologize for the lack of oatmeal to our dining opportunities, your suggestions are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We look forward to your next visit.

"Relaxing!"

5
08/10/2017

We had traveled MANY hours that day and with a bad back, I was exhausted! Called the hotel and the had only one room left which was a large jacuzzi tub in the room. I grabbed it and it was the best night ever! All my aches were relaxed and not near as as bad when I went to bed. Thank you for a good nights sleep!

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
N8863OHkarenw, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Wytheville Inn Hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We hope to see you again soon, to give you another wonderful nights' sleep.

"I would highly recommend staying here"

4
08/10/2017

The staff were very friendly and helpful. The beds were clean and comfy. The room was fairly clean. The location was very convenient with several good restaurants nearby.The breakfast items were waffles, apples, fruit cocktail, yogurt, biscuits and gravy, bagles, cereal and some kind of flat egg (which I would not recommend)

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
399sherryg, Thank you for your compliments to our staff, hospitality and breakfast layout. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Good place for dogs"

4
05/10/2017

Though this is definitely a no-frills motel we have stayed there many times and will again. It is in the right place to break our 14-hour trip and it is very dog friendly. There are many places to eat close by, and it just plain works for us, but don't expect luxury.

"Great price for Great Hotel"

5
02/10/2017

The breakfast was best ever ate in Hotel. The cleanliness was above standards and great atmosphere. Staff was very helpful and friendly. the location was great also, right off the highway. Mattress was very comfy.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
markwB6029EN, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast options and we were able to meet your expectations of cleanliness and service at a low prize. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Good price great breakfast and service rooms could use updating"

3
22/09/2017

Overall good stay, friendly staff a d great breakfast. Room was in need of updating, painting. Room was not bad just not as I would have expected from a Best Western but the price was also very reasonable.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
yourfurnitureman, Thank you for your compliments to our staff, hospitality and breakfast layout. Your comments on how we can further improve upon the guest experience are also very helpful to us. Great to hear that you enjoyed the value; and we are looking forward to your next visit to the area!

"Nice place to stop for a night"

4
20/09/2017

One night stop heading to Myrtle beach. The king room was nice and the Jacuzzi tub was great. Didn't try the breakfast bar. It was easy to find off of the interstate. A lot of restaurants in the area.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
gk749, Thank you for sharing your perspective of our hotel's accommodations and services! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We look forward to serving you again!

"Good place and great breakfast."

4
16/09/2017

Convenient location, good service, large common area and pool, wonderful wide-ranging breakfast choices. Good value for the area. Several restaurants close by. Room was clean and it was a fairly quiet location.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Brandy B, Thank you for letting us know how impressed you were with our breakfast services and amenities. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience as a good value for your money. We're glad you had a great time with us and we look forward to serving you again.

"Unclean and Sticky..."

2
14/09/2017

We stayed for one night with two children under two and the overall room was highly unclean. Out feet stuck to the carpets making us wear shoes the whole time and the beds had hairs in them leading us to believe they were unclean. The shower drain clogged very quickly so you were standing in your shower water the whole time. Staff was friendly but this could not make up for the unclean room.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
laurasQ411UM, We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve. We hope you will give us another chance should you return to the area.

"#Irma"

5
12/09/2017

We had to evacuate for Irma and found your hotel. The staff is amazing. The beds were comfortable and the hotel was quiet even when full. I will definitely be back for some fun I. Wytheville. The town is so friendly. Thank you!!!

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
I8227YNrebeccam, Thank you for leaving your five star rating of Best Western Wytheville Inn hotel. It means a lot to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient during an otherwise stressful experience. We would love to have you back and we do hope to see you again soon.

"Pet-friendly, nice hotel"

4
12/09/2017

We enjoyed our stay at this hotel. Pet friendly was important. Location and property was nice. Staff very friendly and helpful. Room and bathroom very clean and in good shape. Comfortable bed, nice little lobby. Breakfast was good, nothing fancy but quick and good selection.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Rosana B, Thank you for your high rating of Best Western Wytheville Inn hotel and for taking the time to share your experience! It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. We are glad your stay was comfortable and we look forward to your next visit!

"very good for the price"

4
11/09/2017

Caring, pet friendly. Great staff, the building was a little tired. Our room was a little tired, but clean. No elevator to the second floor if that makes a difference to some. Normal corporate breakfast.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
davidiU7453QR, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We are thrilled to hear that you enjoyed our pet-friendly atmosphere and good value as well. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Great location"

4
05/09/2017

Older hotel but recently re-modeled, quick on & off I-95 and close to a variety of attractions such as a dinner theater, old quaint cities with wineries and restaurant's. Great mountain views and hiking trails as well as sporting/racing events within a short drive.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Gerald A, Thank you for your kind words! It is Wonderful to hear from you and learn you enjoyed your stay and found our location to be convenient for your needs being within a short distance to dining and other activities. We are glad your stay was comfortable and we look forward to your next visit!

"Nice place to stay"

5
03/09/2017

Clean, rooms, friendly staff , just off the interstate with minimum noise level and great view. We would stay there again if we are in the area. Staff was well informed about the area and breakfast was very good. Love the 24 hour coffee and tea availability.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
D3654QWtomw, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay at the Best Western Wytheville Inn Hotel. It is great to hear that we were able to meet your expectations of breakfast service, cleanliness and hospitality! We will happily share your comments with our staff and we look forward to seeing you soon.

"Pleasant stop"

4
01/09/2017

Conveniently located with easy access to and from I-77 but far enough removed to eliminate traffic noise. Staff was friendly and efficient. Hotel was older but well maintained and the room was clean and comfortable. Sagebrush Steakhouse is close by and a good stop for dinner with food was reasonably priced and quite good. Definitely would stay here again.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
David F, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Wytheville Inn Hotel. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We're glad you had a great time with us and we look forward to serving you again.

"Clean and Comfortable"

5
30/08/2017

It was tucked away and I was a little concerned at first but upon my arrival i was pleasantly suprised. The lobby was beautiful. Reception was friendly and fast. The room was clean and comfortable for us. I traveled with my 2 girls and we all 3 felt very safe at our late night arrival. Several motorcycles were in the parking lot so very bike friendly. Would stay again.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Katherine S, Thank you for choosing Best Western Wytheville Inn Hotel and taking the time to write a great review about your experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

"Good Folks"

4
29/08/2017

Nice place. Guest services good. Liked Breakfast (except for the eggs). Did have concerns over a running toilet. Air Conditioner helped cover that sound. Would recommend and hope to stay there again. The bed was great, pillows too. Really appreciated the refrig with freezer/ ice box and the extra plugs in the nightstand for charging the cell phone. The pool was a little cool but the tub made up for that. Lots of friendly folks traveling. What else is to be said Give it a try.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Cynthia K, Thank you so much for your kind comments and review regarding your most recent stay at the Best Western Wytheville Inn Hotel. It means a lot to hear from guests who are satisfied with all of our services and amenities. We hope to impress you again during your next visit and we thank you for sharing your experience.

"It was clean and comfortable"

3
27/08/2017

Clean and comfortable. Exterior looked a bit rough but the room was clean. Lobby also clean but Just a bit outdated. Staff was friendly. Could use some better breakfast items. Healthier options. But what was there was okay.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
mollys629, Thank you for choosing Best Western Wytheville Inn Hotel and taking the time to write a great review about your experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your suggestions for to our breakfast options and look forward to impressing you during future stays.

"Musty smell in room"

4
24/08/2017

Room was clean but had a distinct musty smell. Air Conditioner was not on when we arrived in the room, so room was hot. I suspect this was a cost saving measure. Breakfast was okay. I would like to have had fresh oatmeal rather than oatmeal out of a package. Coffee was good. Price per night was excellent. Staff were professional and efficient.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear dasperson, We are indeed grateful that you find our place excellent and comfortable. On the other hand, we apologize that you encounter these kinds of problems like the musty smelled and the air Conditioner . We wish that you did inform us during your stay so we can resolve the matter immediately. Thank you and we hope that you choose our hotel again!

"A Good Night Sleep"

5
23/08/2017

After enduring 6 hours of bumper-to-bumper traffic on I-40, courtesy of the "once in a lifetime solar eclipse", my friends and I were totally exhausted and wanted to crash somewhere for the night. I randomly chose Best Western in Wytheville on my phone. When we arrived after dark, we were all pleasantly surprised by the very courteous staff, clean rooms, and amenities. It was the BEST hotel we stayed in during our week of travels through TE, PA, and NC. Our only regret was that we were on a busy schedule and unable to stay at BW LONGER. The beds were comfortable, the breakfast was included, and our discount applied to the overall cost.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear anncQ1113KB, Thank you for choosing Best Western Wytheville Inn Hotel and taking the time to write a great review about your experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

"I would not stay there again unless motel is updated"

2
23/08/2017

One of 2 rooms had holes in wall, a dead bug on the wall, an unpleasant odor, and a bed that squeaked loudly whenever one turned on it. The other room's bathroom looked dirty. The rooms are old and need refurbishing.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear johnvH9951XV, We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve. We hope you will give us another chance should you return to the area.

"Race weekend stay"

4
21/08/2017

The hotel was very clean and the people were very nice. The room was nice except for a musty smell. It was obvious that they have had a water leak and the smell was still there. I spoke with people from the other side of the hotel who had no problem with this. Everyone I spoke to on our side of the hotel did. I just used room freshener and it was fine. other than that we had a very nice stay.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Ralph H, We are indeed grateful that you find our place clean and wonderful review with our staff. On the other hand, I am so sorry that you smelled of musty in your room. In the future please address immediately so that our staff will clean and disinfecting to restore the clean smell of our accommodations. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"A Clean and Friendly place to stop on the long drive South"

3
21/08/2017

A clean and friendly place to stay. It was Bristol race weekend so the room prices were a bit higher than expected. They desk staff was very helpful to insure I had a pet friendly room. I called earlier in the day to confirm my pet friendly room. The desk agent did some juggling to make it happen. Thank You

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear kurtm877, Thank you for choosing Best Western Wytheville Inn Hotel and taking the time to write a great review about your experience with us. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Very Comfortable Stop on the Road"

5
16/08/2017

Once again we had a pleasant stay at this hotel. This time the hotel was packed and therefore a little more noisy than usual, but still a comfortable stay. The desk clerk was again very pleasant and helpful. The rooms have been renovated and are much nicer. Wytheville is half way between Baltimore and Nashville so is the perfect place for us to stop.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Alhel44, Thank you for taking the time to complete our guest satisfaction survey and for rating our Best Western Wytheville Inn hotel so highly! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff and we look forward to your next visit.

"Florida stop"

3
15/08/2017

My daughter and I after driving 12 hours from Mississauga Canada decided to get rested for another day. Florida was half way and had CAA and BW Rewards. Was just off the highway and we needed food, shower and sleep.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear florasopjani, Thank you for staying at the Best Western Wytheville Inn Hotel. We appreciate your time in sharing this review. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Guest Reiew"

5
13/08/2017

This Best Western was very nice. We stayed there on our way from Erie, Pa to N. Myrtle Beach, SC. A little over half way to the beach for us. Hotel was Clean overall. Rooms were clean and beds were super comfy. Would definitely stay again. Breakfast was great. Lots of options.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear barbaramO2689MF, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Wytheville Inn Hotel. We are so grateful for your business, and we do hope that you'll continue to choose to stay with us on your future travels here in the area. We are so glad to know that you enjoyed your stay as well as our breakfast and thanked you so much for appreciating our efforts of providing you with a clean and comfortable stay.

"Vacation"

4
11/08/2017

Loved the check in clerk. She was fantastic. She could of used a helper for the multiple people she was assisting. Would of enjoyed a hot tub. Laundry room was very expensive. Dryer did not work very well. I had to dry one load of clothing twice and they still were not completely dry.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear annettem600, Thank you so much for your kind compliments to our staff. We appreciate your high rating of our hotel, though I do apologize for the inconveniences that you experienced with the dryer and I hope that your next visit will be even better. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

"Disappointed"

2
10/08/2017

Was disappointed with this hotel, especially for the price. Needs improvements: fix sagging hallway tiles, stale cigarette and mildew smells to rooms, new carpeting needed, better housekeeping (vacuuming and fresh bedding made correctly), and a cleaner pool (couldn't see bottom)

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
holliek663, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

"A good, clean motel at a fair price"

4
09/08/2017

A good, clean motel at a fair price. Staff is friendly and experienced, Good B'fast too. What more can you ask for. I'd stay again. Blah, blah, blah,blah, blah. (had to do this as it requires at least 200 characters)

"Should be a model for all best westerns"

5
08/08/2017

This has to be one of the nicest places in the best western chain to stay in. Price point is spot on. Great customer service and great ammenities. The breakfast is much more than you would expect I highly recommend this property

"I stay here often"

4
07/08/2017

I like this hotel, the staff is nice and accommodating. The beds are amazingly comfortable. They always let us have a late check out when we arrive super late at night. The only problem we had is that our room smelled pretty bad at check in, like a very musty smell. The carpet was pretty old and dingy. But we arrived late so didn't make a fuss about it.

"A Pleasant Experience"

5
07/08/2017

We stay at pet friendly places as we have a dog and a cat. The Best Western Wytheville turned out to be a gem. Although a little dated it was clean and the staff couldn't have been nicer. Our dog loved the fact that there was lots of grass in back of the hotel. Our room was comfortable, air conditioning actually worked well and the thermostat held the temperature set. The only suggestion we have was they could use 2 staff members during late afternoon check in, but that was not a deterrent. Nice pool and definitely family friendly. We would stay there again in a heartbeat!

"Very convenient"

4
03/08/2017

We traveled this road to enjoy the beautiful mountains. They were so green. The hotel was very nice and was a great value. There was no noise issues. Close easy parking. Friendly front desk. Look forward to coming back.

"Poor Value"

2
30/07/2017

There was no elevator so we had to carry our suitcases up stairs (I requested ground floor in my reservation). The Internet Service was so poor we could not use it. Breakfast was poorly supplied and there was inadequate seating. Rather than stand and eat cold cereal we elected to go elsewhere to sit down and enjoy a hot breakfast. Disappointing experience.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear johnvL7339RT, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us. Kind regards.

"Surprisingly unpleasant"

2
27/07/2017

When we got to our room there was toilet paper on the bathroom floor and only one towel. The toilet ran all night long. The beds had been layed on and only one of the beds had pillows. When we woke up the next morning my 6 year old found a random pill laying on the floor next to the bed that thankfully my 1 year old son didn't find first. Upon entering the rooms there was already trash in the garbage cans. After talking to the manager the next morning we found out that someone had been in the room before us and relocated to another room due to the bathroom light not working and the person working at the front desk that night did not know. The most pleasant thing about our stay was the woman working the front desk when we checked in and there until 11:00 and how nice and accomadating she was. Other than that it was an all around poor experience. The pool needed cleaned, the housekeeping was unfriendly and I got locked outside of the hotel with my room key not working on two separate occasions.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Gamble3305, Thank you for taking the time to write this review and share your experience. I do want to assure you and all other guests that we clean and sanitize our guest rooms following each guest stay. It is a very important part of our policies in order to ensure that each guest enjoys a comfortable, clean, and safe environment. We want you to know that your voice is of utmost importance to us and we thank you again for taking the time to share your experience and impressions of our hotel!

"One night stay"

4
26/07/2017

We stayed for one night in our way to South Carolina. We had a handicapped room for my husband. The only problem we had was checking in. It took quite a while. We stood in line for 20 minutes. The breakfast was great but very crowded and not many places to sit. Maybe have an auxiliary room for overflow. Many people weee standing and eating. Nice room. Very clean.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear jamescS7634YP, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I do apologize for the inconveniences that you experienced during check in and to our breakfast area it is due to high volume of guests during your stay and I hope that your next visit will be even better. I'm glad you found our hotel to be clean, and I hope you will find your expectations to be far surpassed during your next visit!

"Dates but Clean & Dog friendly"

3
25/07/2017

Outdated and need an updated but firing our visit they were well-maintained and clean and tidy. A great stop for people traveling with dogs. The first room floors are pet friendly for about a $10 additional per fee, which was so convenient to be able to take the dog out to the fenced in dog park on the side yard. Also a fantastic view of the Appalachian mountains. We chose to have breakfast with a view from there- a delightful way to start the day!

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear AndreaFarmer, Thank you for your kind words! It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. We are glad your stay was comfortable and we look forward to your next visit!

"Best Western"

4
24/07/2017

We stayed here while enroute further south. The staff were pleasant and professional. The rooms and pool were clean. Our only glitch was at breakfast when the kitchen staff person didn't come to work and the poor front desk person had to refill coffee and make food. She did an admirable job and remained professional throughout!

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear wijkeh, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality, though I do apologize for the inconvenience that you experienced with our kitchen staff and front desk staff which they did not refill the coffee as needs. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.

"good overnight stay"

4
19/07/2017

the hotel was clean and comfortable, close to the highway, restaurants and gas stations. Morning breakfast was good, staff very friendly. Good value for the price. Clean pool, easy access to everything you need when traveling.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Martha L, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. I am thrilled to hear that we exceeded your expectations and we look forward to seeing you again!

"My favorite hotel by far!"

5
18/07/2017

Twas our pleasure staying here over night. The outdoor pool was great, and the breakfast was very good indeed. We go on a two week trip by van every summer, and a one week trip in the spring. All with my husband and 3 son's.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear J276JCchristinef, Thank you for leaving your five star rating of our hotel. I'm especially glad that you enjoyed the breakfast service, swimming pool and found your visit to be a comfortable and pleasant experience. I am glad that we were able to meet your expectations of service and we look forward to seeing you and your family again!

"Ladt minute stop turned out great"

5
17/07/2017

I usually stay at Marriott properties. Everything was booked for the next 200 miles, so I pulled in here. I am glad I tried Best Western. Great overall experience for the value. Front desk staff really went the extra mile

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear IamRedBearf, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am glad that you enjoyed the value and were able to meet your expectations of service and hospitality! We're glad you had a great time with us and we look forward to serving you again.

""Nice Hotel""

4
16/07/2017

Conveniently located right off I-81, quiet, nicely kept property and plenty of parking. As you drive in you can see the mountainside. Front desk staff is friendly and the lady that checked me in provided me with valuable information of the area. Room was clean and bed was comfortable. We slept without an issue for our 2 night stay. 10minutes away from Downtown Wytheville. Hot breakfast was fine, however, person looking after breakfast needs to monitor more closely for items that finished quickly and replenish. TV reception was poor at times and signal was lost quite a few times. Recommend the hotel for short stays.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Nellie, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and hospitality that we strive to show to each guest, during every stay. We also appreciate your ideas for improving on our television, and we look forward to serving you again!

"Still a good place to stay"

4
14/07/2017

We have stayed at multiple hotels in Wytheville but this is still one of our favorites. Could use some updates but in nice quiet location and rooms were clean. Good breakfast and great service. I little hard to find and no restaurants right around the hotel but there are some not far down the road. Will stay again as this is a great value

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear kosborne32571, We are so grateful for your business, and we do hope that you'll continue to choose to stay with us on your future travels here in the area. We are so glad to know that you enjoyed your stay as well as our breakfast and thanked you so much for appreciating our efforts of providing you with a clean and comfortable stay.

"Disappointing"

3
13/07/2017

TV had very poor reception. It could not be watched. We could not sleep because of noise all night. It was clean and convenient right off the exit but we left before breakfast since sleep was out of the question so it was quite a disappointment.

"Overnight stay"

5
12/07/2017

We were very happy with our night at this BW! We got the last room at about 9am on a Saturday night. The service was awesome! The price was great! The beds & pillows were so comfortable. This room had everything we needed and was very clean.

"Looks are deceiving"

2
10/07/2017

This was the first time I stayed at this Best Western. It was late when I checked in. The room looked very clean but the bathroom was not. The bath tub was very dirty on the bottom and all around the tub was black in the chalking. I would have checked back out but it was very late. The staff was very nice at night and in the morning. I took pictures of the bathroom.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Bob M, Thank you for pointing out the issues with the bathroom and bath tub so that we can work to improve upon this aspect of the guest experience at our hotel. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. Your comments help us to see where we need to improve and we appreciate that you have taken the time to review our hotel.

"decent, would stay again"

3
08/07/2017

Overall good. Bed comfy, but air conditioner very noisy. Would have been been nice if windows opened, it was a nice cool night. Breakfast was very good. Pool was very nice, just a tad cold. No elevator, so if you have lots of luggage or trouble climbing stairs you will want a ground floor room. Hotel is a U shape, so you cannot get all the way around on the top floor. Staff nice.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear ohplease40, I'm glad that you enjoyed your stay and that most of our amenities lived up to your expectations. I do apologize for the issues with the air conditioner noise and especially that we were unable to take care of that for you right away. Thank you for letting us know so we could have our maintenance address this matter. Please come stay with us again soon.

"DECENT, CLEAN, DOG-FRIENDLY HOTEL"

4
08/07/2017

Spent one night at this decent, slightly dated, but clean, non-smoking, large-dog-friendly hotel. The hotel is very near conveniences, but thankfully not on a busy road. The outside areas are well-lit and have large regularly mowed grassy areas to picnic or to walk dogs (as well as pick-up bags). The room was large and comfortable and the staff were very friendly. There is a reasonable pet fee. It was particularly nice in that the room was clean, but didn't have that overly perfumed smell that some hotels have and which can set off allergies. The AC worked and I was quite comfortable. I'd definitely stay here again.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear 465kelled, Thank you so much for your feedback and kind words. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful.We are glad your stay was comfortable and we look forward to your next visit!

"Hotel OK"

3
03/07/2017

The hotel was ok, but the bathtub was not clean, with long hairs still in there. The breakfast was not good. Was unsure if the sausage was actual meat or not and the eggs were in water and stuck together, so I didn't even try one of them. Upon getting to our room there were dogs barking next door for quite some time. They did eventually quit and did not hear them the rest of the night.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Kim B, Thank you for sharing the details about your recent visit. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our breakfast and bathtub. We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"Good nights stay."

4
02/07/2017

Will definitely stay here again when traveling through the area. The staff was very nice and helpful. The breakfast was average but certainly alright. The room was clean and the beds were very comfortable. The location is very good, close to Rt. 77.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear missjoflo, It means a lot to us that you've allowed us to be such an important part of your vacation and We thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. We're glad you had a good time with us and we look forward to serving you again.

"Great Value"

4
30/06/2017

On the way home from Nashville to Norfolk this place is a great halfway stop. In a quiet area but close to the highway it had big rooms comfy beds and was clean and tidy. It took a while to check in as the counter was unmanned for 20 minutes but other than that no real complaints.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear rich201, We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

"Excellent experience with grandkids"

4
29/06/2017

The front desk saw were had just has a long day traveling with our grandkids and asked if we would like a couple of pool towels and pointed to the pool outside the door. The kids were in there in two minutes. Made dinner right around the corner very relaxing after that swim break. The breakfast lady were very helpful in assisting us and the food was great considering it was for free. Good Job Best Western. Keep up the good work..

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Mark K, Thank you so much for your kind comments and review regarding your most recent stay with us. Glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! I am thrilled to hear that we exceeded your expectations and we look forward to seeing you and your grand kids again!

"Friendly Staff"

3
28/06/2017

We stopped overnight on our way home from Pennsylvania. It was a good thing they had directional signs because our GPS was telling us to go the other direction. We arrived early evening and were given a room without any hassle. Our desk clerk Scarlet was terrific. The mattress was not the most comfortable and either needed flipping or replacing. My big issue was the bathtub. It looked like repairs had been attempted but it was ugly and had mold in the soap shelf and seams of the surround. The hotel overall was attractive and clean. We did not use the pools but it looked inviting. Breakfast was your normal waffles, cereal, sausage gravy etc. I hope our room was the exception because the hotel looked cared for . I will give this another try on our next trip.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear thomaswW206BL, Thank you for taking the time to write this review and share your experience. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our mattress and the bathtub. We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"Perfect for our group"

4
25/06/2017

Four families traveling from Indiana to NC Stopped here for the night. Pool and outdoor area perfect for the 10 kids to play Rooms were clean and beds comfortable, Breakfast options limited but free so adequate

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear sigihowe, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Wytheville Inn Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean and comfortable experience. I am thrilled to hear that we exceeded your expectations and we look forward to seeing you and your family again!

"Definitely would stay here again! "

5
24/06/2017

My family stayed here on the way to the Outer Banks. It was right off I-77 but far enough away that you don't hear highway noise. Beautiful views of the mountains. I hadn't stayed in a Best Western in years so didn't know what to expect. The hotel is totally non-smoking and is also pet friendly. Our room was spotless and very clean. Interior hallways. Our beds was very comfortable. The room had a mini fridge and a microwave. They had free Wi-Fi too. They had an outdoor pool which looked nice but we did not use. Breakfast was very good, much better than the Hamptons we've been to in recent years. We will be looking for more Best Western hotels in the future! They had 2 waffle makers, bagels, muffins, toast, and assorted cereals as well as biscuits and gravy, eggs and sausage. Plenty of choices and all very good although the eggs were a little overcooked. Biscuits and gravy were very good. Breakfast was served from 6-9 a.m. this day. This hotel definitely exceeded my expectations! And the price was very good.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear DW1Louisville, Thank you for letting us know how impressed you were with our services and amenities. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean and comfortable experience at a good value for your money. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"A nice place to stay"

5
22/06/2017

Stayed here one night on our way home to California. It's a nice clean, quiet hotel. It's pet friendly. The breakfast is the typical Best Western fare. Staff is very helpful and friendly. It was a little hard to find as it sits behind other hotels.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Tom J, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"EXCELLENT PLACE TO STAY !"

5
21/06/2017

I have been travelling between NY and NC for the past 5 months and have been staying at the Best Western in Wytheville, VA on the way down. The hotel is clean and comfortable and right next door to a nice steakhouse. I have stayed here three times since February and have a few more trips back to NY and have already booked a room here. Can't go wrong staying at this Best Western !

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Charlie9862, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Wytheville Inn Hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and convenient experience. We appreciate your loyalty and we are looking forward to seeing you again.

"Nice place at a good price"

4
20/06/2017

The hotel is close to 2 interstates yet tucked away in a quiet corner - close access to area restaurants - good quality furnishings and amenities at a reasonable price - 2nd stay at this hotel in past 2-3 years and pleased both times

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Stan H, Thank you for letting us know how impressed you were with our services and amenities. I am glad that you enjoyed the value and the convenient location of our hotel! We thank you for your loyalty and look forward to serving you again in the future!

"good hotel, breakfast needs improvement"

4
18/06/2017

Room was clean and comfortable and quiet. Breakfast was served in the lobby which was attractive but didn't have enough seats. Breakfast was below par for a Best Western. Eggs were rubbery and they didn't serve any meat. Biscuits were hard

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear TonyTTA, Thank you for your kind comments and review regarding our high standards of cleanliness and comfortable experience have been successful. We also appreciate your feedback regarding the breakfast as this will help us to continue to improve upon the guest experience. We look forward to welcoming you back during your next stay in the area.

"Great stay"

5
15/06/2017

The room was clean. The check-in was easy even though a busload of people came in at the same time. The breakfast was great. I will definitely stay at a best Western again this summer. The value of this day was very worthwhile.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Victoria M, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. We are happy to hear that you enjoyed the value and breakfast offered at our hotel. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

"R's review"

5
12/06/2017

If you want a pleasant surprise stay at the Wytheville VA Best Western. The service was outstanding, the room/bed very comfortable. The surprise is the great breakfast; the best I have had at any Best Western.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear rme8ret, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area!

"very happy"

5
11/06/2017

Customer service was awesome. Shower pressure was great! Pillows and bed were very comfortable and good restaurants close by. Enjoyed the free popcorn too! Also convenient to the interstate! Would definitely stay here again!!

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Yankee30b, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Wytheville Inn Hotel. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenient experience. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

"A good value"

3
08/06/2017

We stayed one night while traveling through. The desk clerk was very helpful and friendly. The room was clean and the shower was great. The hallways smelled like a wet dog but, the room was odor-free. The beds were comfortable. The breakfast was so-so with typical fare. My wife advised the worker about some stale cereal but, the worker didn't seem to care. All in all, it was a good place for an overnight stay considering the cost.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear RALPH O, Thank you for sharing the details about your recent visit. We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. I am sorry that you smelled of wet dog in the hallways . In the future please address immediately so that our staff will clean and disinfecting to restore the clean smell of our accommodations. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"Best Pet Friendly hotel within 50 miles"

4
08/06/2017

Pet friendly, quiet, clean, comfortable, helpful staff. I depart very early in the morning and most hotels do not have any coffee of breakfast available at this time but this hotel did. Nice grounds for the dog walk, quiet - no traffic noise, convenient to highway, restaurants, gas. I'll stay here again.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear jeffmauly, Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. We would love to have you back and we do hope to see you again soon.

"Excellent Hotel"

5
07/06/2017

Everything about this hotel was great with the exception of the clogged/slow drain in the sink and tub. Staff was friendly, rooms were clean, lobby was inviting, service was great. Breakfast was your typical service with juice, coffee, cereal, pastries, eggs, sausage patties, oatmeal, milk, and yogurt. The nice lady at night at the desk was very friendly and helpful. A thumbs up to her for kindness.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Mike W, We are so grateful for your business, and we do hope that you'll continue to choose to stay with us on your future travels here in the area. We are so glad to know that you enjoyed your stay as well as our breakfast and thanked you so much for appreciating our efforts of providing you with a clean and comfortable stay. I do apologize for the issues with the sink and tub, especially that we were unable to take care of that for you right away. Thank you for letting us know so we could have our maintenance address this matter.

"Nice friendly staff"

4
04/06/2017

We came in about 7pm or so. Colby checked me in and offered a king room for a little extra and it was great. The room was perfect. He also made suggestions for dinner. Which was awesome. I thanked him when we checked out the following morning. Colby was on the desk again. I was very satisfied with the room, breakfast and staff. I will stay at BW again.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear dancer62va, We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality and compliment to our breakfast, We will happily share your comments with our staff, and we look forward to seeing you soon! Thank you for sharing your experience with us.

"OK but could have been a better experience"

3
02/06/2017

Another traveler mentioned the cold rubbery fried egg disks - they remain ghastly. The remaining breakfast items seem to be included so management can list them as included but it doesn't feel like they have their heart into it. Hot things are not hot and cold things are not cold. Surprisingly the breakfast area is large enough to provide enough seating. It appears that the owners of this establishment, if they really did represent the owner(s), like to keep an eye on things because while checking in foreign looking people in the lobby area looked through me - not at me and certainly did not smile, say welcome or even acknowledge me in any way - this is not the only establishment were I have felt this but this was another one where it felt like there were ghosts hovering around the lobby and I was the foreigner. As a guest, I don't kneed to know who owns the establishment. Other than these issues, the visit was satisfactory and I would again consider another visit at a later time.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear poptop2599, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication. I am very sorry for the impression we left you with, and we hope you will return to experience our continuing improvements.

"Wytheville Best Western Experience"

5
30/05/2017

Excellent room. Very clean. Large spacious bathroom. Beds very comfortable. internet easy to use and fast. Overall one of the best Best Westerns that I have stayed at. Easy on-off access from Interstate 77.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear W6974WKrichardw, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is heartwarming to hear of how our efforts to impress you with our cleanliness, comfort and convenience have been successful. We hope to impress you again during your next visit and we thank you for sharing your experience.

"I am happy"

5
30/05/2017

Everything was nice as expected so I am happy. Clean and well taken care of and nice staff. I would stay at this hotel again which is the best and only part needed in a review. The town of Wytheville, VA is nice and easy to get around to get pizza, coffee or gas.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear fatcat5, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Wytheville Inn Hotel. It is heartwarming to hear of how our efforts to impress you with our hospitality, cleanliness and convenient experience. We look forward to serving you again and giving you another five star experience.

"Very disappointing"

2
28/05/2017

The breakfast included cold, rubbery fried egg discs - absolutely ghastly. Even cold hard-boiled eggs would have been preferable. These totally ruined our enjoyment of the breakfast. We also found it difficult to get seated at a table. Greater number of guests than spaces available. Pool out of action - covered in a scum- and laundry also out of action. No apologies offered.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Alistair022, Thank you for sharing your experience with us. I am sorry to hear that you did not thoroughly enjoy the breakfast options, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.

"Great choice"

5
24/05/2017

This was s good value. Friendly staff, helpful. Room was clean and modern. Only issue was tub finish was peeling. Beds comfy. AC was great. Breakfast had hot and cold items. Average. Fresh fruit. I'd stay here again.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear lindarT9073DO, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Awesome weekend"

5
22/05/2017

We had planned a couple's get away with a Jacuzzi tub and a dinner at Wohlfahrt Haus Dinner Theatre and we had an awesome weekend. The hotel was great would love to see them expand the breakfast dining area a little more.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Karen, We are all thrilled to learn that you enjoyed such a pleasant experience with us. Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We also appreciate your ideas for improving on our breakfast, and we look forward to serving you again!

"Great hotel. Clean, courteous staff, pet friendly"

5
21/05/2017

Great hotel, clean courteous staff, pet friendly, very quiet hotel, close to the interstate. Would definetly stay here again. Breakfast was just right with round the clock coffee. Staff was very friendly and helpful.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Kathleen , Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

"If You Love & Live for the Odor of Dogs, You Will Indeed Love this Place"

3
21/05/2017

We came in late for a one-night stay. After checking-in, we loaded several bags on a valet and headed down the 100 wing to our room (#141). On the way to the room the odor of canine was pervasive. And, once inside the room the odor persisted. It was late, we were tired, otherwise we would've left and sought out other accommodations in the area. I will say this, the evening staff was very attentive and the place over all was clean!

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Patrick S, I am so sorry that you smelled of canine in your room. In the future please address immediately so that our staff will clean and disinfecting to restore the clean smell of our accommodations. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"Nice place"

5
17/05/2017

Nice place for the price. Rooms are clean and breakfast is decent. No complaints. People behind desk are very nice but very slow. A bit far off the interstate but not too bad. Coffee and popcorn in lobby.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Joan K, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. We look forward to serving you again and giving you another five star experience.

"Hidden Treasure"

5
17/05/2017

Although this motel wasn't the most visable from the highway, it was well worth the search. Comfortable rooms with all the amenities and helpful, cheerful staff. The breakfast was more complete than most.

"Excellent choice"

5
16/05/2017

Nice place, price was ok, accommodations were good, nice breakfast. Great location off I77. Staff was very friendly and helpful. Overall a very pleasant experience. Can't say that about a lot of places we have stayed in. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear motes2, Thank you for leaving your five star rating of our hotel. We are all thrilled to learn that you enjoyed such a pleasant experience with us and your compliments to our staff, hospitality and breakfast layout. Glad that you found our location convenient at a reasonable cost. We hope you were able to explore the area! We value our customers well and we are happy that you stayed with us!

"Good Location and Pet friendly"

3
16/05/2017

We were northbound travelling home from Florida. This hotel is situated just off I 77 - it is quiet and convenient. The hotel is clean however dated. There is a breakfast bar that has a good selection. The rates were very reasonable. If travel with your pet this would be a great spot as there are places for a walk.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Tinagmay, Thank you so much for your kind comments. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. Great to hear that you enjoyed the value and the convenient location of our hotel! We enjoyed having you here, and hope that you will come and stay again next time traveling through!

"Excellent Stay at the Hotel"

5
16/05/2017

Our stay at this hotel was extremely fantastic the hotel and amenities are top notch. the bed is the most comfortable for a hotel that we have experienced. We will definitely be stopping there on our next visit through Wytheville WV. V&J

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Z7586JCvincentc, Thank you for letting us know how impressed you were with our services and amenities here at the Best Western Wytheville Inn Hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next visit!

"Ok Place - Nothing Special"

3
08/05/2017

This is an ok hotel that we would probably stay at again in the future. For the money, it was a pretty good value. My two biggest problems with the facility was that there was no elevator (and, of course, we were put upstairs) and breakfast ends at 9:00 (more on this below). Pro's: Friendly, efficient check-in. Fresh pop corn in lobby upon check-in was a good touch and appreciated. Lobby/breakfast area was very nice (but small). Room was clean and comfortable. Good room rate. Con's: No elevator (big problem in my book). Should retrofit one! Breakfast ending time of 9:00 is too early; especially one weekends. Not nearly enough tables at breakfast the morning we were there (Sunday) - like maybe half as many as were needed. Believe this is directly related to 9:00 ending time on weekends. Lots of folks don't get up real early on weekends and, as a result, many were racing down to breakfast shortly before 9:00 (like us!). If you want to eat in the breakfast area get there early! I've suggested to management that they consider moving the breakfast ending time to 10:00 on weekends (9:30 on weekdays) as I believe that the extra hour would greatly help alleviate the overcrowding that we experienced.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear smilnes, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. We also appreciate your suggestions for improvement and look forward to impressing you during future stays.

"Excellent Quality in Virginia Countryside"

5
07/05/2017

Traveling Interstate 71 toward the southern east coast we have tried various places. Last year and again this year we selected Best Western Wythville Inn. This year, on request, the staff recommended an excellent local restaurant (1776 Log House Restaurant). Good food and good ambiance. Together, the accomodations of Best Western and the local restaurant, added greatly to our mid-trip overnight stay. Try it. You won't be disappointed.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear frederickd790, Thank you for leaving your five star rating of our hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Close to I77 & pet friendly"

4
05/05/2017

The staff couldn't be more friendly. The room was very clean with comfortable beds. When checking in they even had treats at the front desk for our dog & a gated fenced in area where you could let your pet run. (after 9 hours in the car she appreciated that). It was a great stopping point heading home. Nine hours from Florida & seven hours to home. The only big disappointment was the breakfast. The color of the sausage patties was such that I refused to try them & I've never seen 1/4" thick egg patties with the white on the top & what looked like yoke painted on the bottom. Tried one bite & gave up. Many restaurants nearby. We hit Cracker Barrel for dinner, the motel for morning coffee & were forced to stop at Mc Donald's for a quick breakfast before heading home.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear Robert O B, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Wytheville Inn Hotel. We are thrilled to hear that you enjoyed our pet-friendly atmosphere and we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our breakfast. We appreciate your rating and glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of the issue that you addressed and we thank you for taking the time to share your experience.

"Needs remodeling"

3
05/05/2017

Beds are very comfortable and breakfast was good. however many repairs are needed in the rooms. Our rooms shower and toilet leaked. The tub leaked so bad that it soaked the carpet outside of the door. This could be a great place just needs some updating done.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear countrygirl326, Thank you for sharing the details about your recent visit. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Your concerns regarding the level of outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. Kind regards.

"Horrible - Shouldn't have Best Western Name"

1
04/05/2017

Sorry to say that this hotel was horrible. After coming from the Best Western in Nashville on Music Valley Drive, this place was a dump. They shouldnt even use the Best Western name. Thank goodness we arrived at midnight and went right to bed. Needed a lot of renovation. Room was musty smelling and bathroom was horrible. Didn't even take a shower because tub was disgusting. Breakfast was horrible as well, could have taken the eggs and used them as a freezbie. All and all I would never stay here again.

Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Dear X6003RZsusanw, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future.

"Great place to stay!"

5
02/05/2017

We usually stay in Princeton on our way to and from Ohio and North Carolina, but decided to try Wytheville this time. So glad we did!! We had a king bed room that was excellent. The room was clean and spacious. The grounds were well kept as well. There is plenty of room to walk around or toss a Frisbee. There is a fenced in area to let your dog run free, too. There is an outdoor pool that we didn't use, but it looked clean. The included breakfast had choices from sausage and gravy to yogurt to waffles to cold cereals. They even honor AAA cards for a discount! We will definitely stay here again.

"Another great BW"

5
01/05/2017

The front desk associate was friendly, kind and informative. She went out of her way to address some concerns I had with my trip (directions). My bed was very comfortable, I think my mattress was a tempurpedic. I look forward to staying there again. Thanks y'all!

"Dated Hotel"

3
29/04/2017

I selected this hotel because it was rated #1 of the Wytheville hotels on Trip Advisor. On the positive side, the staff were all extremely helpful and friendly. They are all dedicated to making one's stay as comfortable as possible. Unfortunately, they most likely do not have input in changing the negative aspect, which is the hotel needs a major overhaul to move it from the 1980s to 2017. The carpet is worn, the rooms desperately need renovated, and the breakfast offerings were sparse, bland, and less than healthy.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear bob_mu_grad, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I am sorry to hear that you did not thoroughly enjoy the breakfast options, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.

"Overnight stay"

4
26/04/2017

My family and I stayed here overnight last week. When we arrived we noticed our son,2 years old,had a high fever,one thing led to another and he got sick,pretty bad. My wife went to the fro t desk and the manager,think her name was Sandra, was so hopefully getting us new bedding and even bringing us Gatorade and ginger ale for him. It was a rough night for us but we felt very thankful for the help we got. My wife thought the beds were very comfortable. Thank you do everything !!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear markhG9502CE, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Excellent Hotel for the Price"

4
26/04/2017

Pros: This was an excellent hotel for the price. The rooms were clean and a nice breakfast was provided. Staff was also very helpful and friendly. The building seems rather old, but the rooms are well kept. Cons: There are not too many restaurant to choose from nearby (mainly just fast-food at a close by truck stop, but that was absolutely fine for us, as we were simply traveling and stopped for a quick night sleep.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear Ron F, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Wish breakfast was better"

4
25/04/2017

Ok stay in a beautiful area. Eggs look fake, packages of grits, but no oatmeal. Beds comfortable enough, but lumpy. Carpet worn in spots, but looked clean enough. Lamps were dusted. I don't trust cleanliness of coffee makers kept in bathroom, so I passed on using in room coffee.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear Guest, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits

"Long Trip Home"

3
25/04/2017

Was returning back to Richmond from Alabama. However due to intense rain we needed to stop for the night. Have stayed in BW properties before. This building seemed dated but with newer technology (scan keys). I would stay here again

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear Don T, Thank you for taking the time to let us know how you enjoyed your stay with us! We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We look forward to your next visit!

"Do not forget anything!"

3
24/04/2017

We have stayed at the Wytheville Best Western for several years. This winter we left the motel and forgot our personal bed pillows. I called them as soon as I realized we left them behind. The motel clerk explained the motel policy and told me they would keep our pillows 90 days. Before we left for home, I called to let them know we would be returning to pick up our pillows. When we arrived back at the motel, the manager was on duty. She attempted to locate our pillows but could not find them. She advised she did not have the time to continue to look for them. She said she would locate our pillows and mail them to us at our expense. We did not think this was fair since we had called to advise them of our return. After ten days with no word from the motel, I called them again. I talked to a helpful employee who located our pillows. They were mailed to us but we had to pay the postage. We are very disappointed in the motel policy for returning lost items.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear Kathy P, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We make sure we preserve a friendly and honest environment for the benefit of our guests. Rest assured lost and found items are given back to the owners. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Great for the price."

4
20/04/2017

We booked at the last minute and were very pleased with the price. The hotel and the room were clean and contemporary. The breakfast however was mediocre at best. There were plenty of restaurant options nearby and the hotel was close to both interstates.

"Good value for money."

4
19/04/2017

The room was clean and comfortable. Staff was friendly. The price was very reasonable. The breakfast wasn't great if you like fresh, healthy food, but that is true at most motels. Overall, excellent value for money. We have stayed here before and will do so again.

"Expected better"

2
16/04/2017

Of all the BW we've stayed in, Wytheville VA is certainly the worst. I certainly would have expected better quality in the cleanliness of the room. Didn't discover the issues until late therefore we remained where we were. Very disappointed.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear danah477, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future.

"BEst B W in West Virginia"

5
16/04/2017

We had stayed in Morgantown on our return trip from Florida in previous years but were very dissatisfied with the hotel. We're really glad we made the change and stopped in Wyethville this year. Great experience for an overnight while on the road.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear masnedden, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. Thank you for your kind feedback! We're glad you had a great time with us and we look forward to serving you again.

"Love this Hotel"

5
15/04/2017

We travel back and forth from PA to Ga to visit family. Wyethville, VA is our half way point. We drive 10 miles out of the way to come to this hotel. We have a little dog and there is plenty of yard to walk her. The staff is always friendly and accommodating. We occasionally grab a quick breakfast on the way out. There are a few good restaurants close by for a good meal when we come in or before we leave

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear David L, We greatly appreciate that you've taken the time to share your five star experience at the BEST WESTERN Wytheville Inn hotel! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We would love to have you back and we do hope to see you again soon. Thank you so much for your business and have great day ahead.

"Traveling through."

4
11/04/2017

Very clean and well maintained. Staff extremely friendly and helpful. An upgrade to the new Best Western standards and signage would make it more appealing. Add fresh cut fruit to breakfast. Improve coffee selection.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear Mark K, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We also appreciate your feedback regarding the breakfast as this will help us to continue to improve upon the guest experience. We hope to see you again and that you'll finally be truly impressed with our improvements.

"Nice stay"

5
10/04/2017

Easy on/off the freeway. The staff was polite and helpful. The room was big and beds comfortable. The breakfast in the morning was good. The next time we are in the area, we will stay at the Best Western

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear stumpfencer, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"Excellent stay"

5
10/04/2017

This was the first time we stayed at this hotel. I thought it was new but the desk clerk is was about 10 + years old. It was very clean price really good and the smell of popcorn meet me at the front door. My grand baby said grandie some please. This was a very nice stay.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear Tyrone W, Thank you for taking the time to let us know how you enjoyed your stay at the BEST WESTERN Wytheville Inn Hotel. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We hope to impress you again during your next visit and we thank you for sharing your 5 star experience.

"Great Hotel Experience"

5
10/04/2017

For a no surprise and great stay this is one hotel not to miss. Great value and experience. Very helpful and pleasant staff. Wonderful beds for a great sleep. Serve a great breakfast to send you on your way.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear garypA8050NZ, It is wonderful to hear that you enjoyed your stay at the BEST WESTERN Wytheville Inn and that you have rated our hospitality and accommodations so highly! I am glad that you enjoyed the value and the breakfast as well. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"PErfect Spot For Us."

4
06/04/2017

Nothing bad to say. V ery clean. quiet. breakest was very good and close to the highway for getting offf and on. We had aproblem getting on to the internet, but was corrected with help in 10 minutes Did not recieve are 10 dollar gift card.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear Edward R, Thank you so much for your compliments to our breakfast options and service. It is so rewarding to hear that we were able to provide a clean and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

"Not as good AS LAST STAY"

4
28/11/2016

This is a wonderful hotel that we have stayed in before. However, on this trip the messed up our reservation. It took over an hour to correct the reservation, with me doing most of the research, even though I had a reservation printout. After our stay it took four days to get my credit card charged correctly. They need more front desk staff.

"DISAPPOINTED"

3
28/11/2016

I had stayed at this hotel in the past but found that not much attention to detail has been met. Even the outdoors are not working and this should be an important safety feature. Anyone could just walk in and roam the halls.

"Good enough! Full breakfast"

3
16/11/2016

The room was adequate and everything worked. Quiet at night. The breakfast was full buffet style not just a 'continental' breakfast. A little off the beaten path but navigation can get you there. Friendly staff. Older property maintained ok

"Quiet and off the main road!"

4
15/11/2016

Nice place, down a quiet country road, yet close to everything. Clean room, friendly staff, the lady at the Reservations desk was so sweet! Close to restaurants and the highway, yet set back enough for a quiet night's rest. Very nice for an overnight stay

"Very disappointing"

1
14/11/2016

As Wytheville was half way to our destination, we chose to stay here overnight. We were amazed by the lack of attention to this establishment; the pool was green, the sidewalks black for lack of powerwashing, the carpets in the halls dirty. Our room had a musty smell, was missing towels and the shower curtain rod was pulled out of the wall on one end. We called for assistance but it was not fixed nor were we moved to a different room; we propped it up and made do. We complained to the desk in the morning, and they offered a half hearted apology for these issues. The breakfast lacked any warm items. Surprisingly, we were told Sandra Montgomery has been the GM of the place for over twenty years. I can't imagine how. We cancelled all of our reservations at Best Westerns for the rest of our trip and will never book them again.

"Very nice accommodations"

5
12/11/2016

We have stayed at this Best Western several times on our way between Florida and Ohio. It is very quiet with reasonably priced clean and comfortable rooms. The location is convenient and the staff is great. I highly recommend this Best Western.

"Biltmore visit"

5
08/11/2016

Nice, clean, comfortable, helpful staff. We have stayed there in the past and stay there whenever we are in the area. It is quiet and the beds are quite comfortable. We would highly recommend it to anyone who may be staying the area. The rooms are large and there is plenty of room for two people to move around comfortably. The lady at the check-in desk was very friendly and helpful.

"Very comfortable & economical accomodations"

5
07/11/2016

Will definitely stay at this BW hotel again in the future. Highly recommend. Clean rooms, very comfortable beds & great breakfast included. Close to restaurants & close to Interstate. You definitely will not be disappointed if you chose this hotel.

"Another nice overnight stay"

4
07/11/2016

Just off the interstate, and around the corner, it was very quiet and secluded. No road noise could be heard.The morning breakfast was perfect quick start to the day. The nice touch was the hot popcorn for the evening.

"Very Clean hotel with wonderful breakfast"

4
03/11/2016

Within walking distance of Sagebrush Steakhouse, an average restaurant. Hotel has great parking, express checkout, loved the full length mirror o see the back of me in the bathroom, vanity is medium sized, comfortable bed, big desk, great lighting, large flat screen TV, plenty of receptacles to plug into, staff more reserved, two kitchen hostesses kept everything stocked up even though there was a bus load of tourists in dining area at once. There was biscuits, gravy, eggs, sausage, oatmeal, fruits, I would stay again.

"BEST WESTERN WYTHEVILLE"

5
28/10/2016

Very courteous throughout the hotel. Great breakfast. Older hotel but clean and up to date. Great location.Walking distance to some restaurants. Would stay here again while traveling south. Nice town to stay in with some interesting places to visit.

"Pet Friendly"

4
27/10/2016

Enjoyed my stay at the Best Western. I brought my two puppies with me and was given a room close to the exit which made it more convenient with taking the dogs out. Room met all of my needs and was comfortable. My only concern was their outside trash storage area had a lot of trash around it on the ground and a lot of cigarette butts around the picnic tables. The price for the room was excellent for the fall. I would stay here again. Staff at front desk were awesome.

"Nice "

4
23/10/2016

The bed was comfortable. The room was clean, but the tub was not inviting. The hotel appears to be a bit older, but clean and with a friendly staff. This was a dog friendly hotel for a good price. It was close to food and stores nearby.

"Extra day wonder"

4
23/10/2016

We were only to stay one night, on our way to Myrtle Beach, N.C., however upon checking with the beach front hotel, we were told to hang loose for a day till things settled down, after Hurricane Matthew... After explaining this to the front desk, we were set up for another day... The staff are very friendly, and accommodating.... The hotel is also in a very scenic area, with plenty to do.. Thanks Best Western for an exceptional stay..

"Best Pet Friendly Hotel!"

5
21/10/2016

We have stayed at other "Pet Friendly" hotels in the past but were not very pleased with them for one thing or another but we decided to pay the "little extra" and stay at a Best Western and for now on we will try and seek out a Best Western for any trip in the future, it was that great. We could not have been happier! The very nice continental breakfast made up for the difference in price. We ended up booking another Best Western in Knoxville for our return home and were just as pleased.

"Church homecoming and visit with old friends."

4
19/10/2016

The room and facility were nice and clean. Staff was very courteous and helpful. I was concerned that the entrance door at the rear of the building was stuck and wouldn't close, causing some security issues.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am very sorry to hear that you experienced such unusual circumstances and issues in security during your most recent stay with us, especially that we were not able to address the issues and misunderstandings right away. We greatly appreciate your review and we sincerely apologize for the problems that you encountered with housekeeping and maintenance. We hope to see you again soon!

"Very nice BW and pet friendly"

4
19/10/2016

Excellent experience and great view of the mountains. Friendly staff. Only negative is they need to replace their towels which are worn out (at least in our room). Lots of room to walk your dog and they have a little dog run!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Your positive review means a lot to us. I am happy to learn that you enjoyed the value and the amenities of our hotel!We promise to replace the towels nextime. It is wonderful to hear of the great impression we made with our amenities and services. Thank you again for taking the time to share this experience.

"Turn left off of I-77 southbound"

5
19/10/2016

Never knew a BW was at this exit,..will stay here from now on when we travel south . Very clean and comfortable...our breakfast was crowded but that was due to Hurricane Matthew and everyone getting as far north as possible.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Your positive review means a lot to us. I am happy to learn that you enjoyed the value and the amenities of our hotel! It is wonderful to hear of the great impression we made with our amenities and services. Thank you again for taking the time to share this experience.

"Best Ever"

5
18/10/2016

This stay I will consider the best ever for the price. A great value. The two people at the desk were professional, helpful and willing to assist in any way. I asked about dining areas and promptly was told his suggestions. The room was perfect. The television worked and so did the lobby computer. Amazing. Thanks I will come again

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for letting us know how impressed you were with our services and amenities. I am pleased to learn that you enjoyed the value and the amenities of our hotel! Thank you for this thorough and insightful review.

"Average BW hotel"

3
14/10/2016

The person when we called for reservations was very kind and told us of a coupon in the regional travel brochure at the visitor center. He said it was a light booking day and there would still be rooms available. This worked out very well for us. The hotel was quite adequate. The breakfast was good, and had a nice atmosphere dining area. The only negative, and did not affect us, was the light in the bathroom. The overhead light had a problem and was disconnected. In its place a living room pole lamp was placed in the room. Not an issue, but a little awkward. The bed was very comfortable. The hotel itself was a bit hard to find. Coming in from one direction the sign was not visible, and did not see a sign on the building itself from the road. After passing the neighboring hotels and realizing we had gone too far it was easy to find driving in the other direction.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We promise to replace the lights immediately. We are glad that you found the majority of your experience to be satisfactory. Thank you for taking the time to share your experience.

"Noisey"

1
07/10/2016

3 to 4 hours of listening to a jack-hammer out side our window. I mean right outside. The lady at the front desk did not offer to let us switch rooms. She told us that the manager would adjust our bill, which has never happened. Stay away from this one.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear Christopher T, Thank you for your review, your feedback and your comments regarding your stay. I do apologize for the disturbance of your rest, and we appreciate that you have let us know about this inconvenience. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making to improve upon the guest experience with every stay.

"Travel back from Myrtle Beach"

4
04/10/2016

Stopped here over night with my wife on my way back from Myrtle Beach. The location was great and was very easy to get back on the highway. There are plenty of places to eat a Fuel up for the next day. Dogs were permitted and it did seem like a nice dog park in the back. My room was extremely clean with comfortable. Breakfast was above average. I got a good deal from Hotels .com but would not have wanted to pay the retail price for the room which was $199 according to the back of the door as it's not a glitz and glamor hotel but clean and comfortable.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear txp188, Thank you so much for this review BEST WESTERN Wytheville Inn hotel. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We would love to have you back and we do hope to see you again soon. Thank you so much for your business and have a blessed day ahead.

"Not worth your money."

1
04/10/2016

With a toilet not bolted to the floor and outlet plates hanging out of the wall I don't think you want to spend your money for a room here. Another guest also complained that their room was not clean when they arrives and the desk person stated that oh yes there are 4 rooms that didn't get cleaned. Definitely not well run and also not easy to find from the internet. There are many many other options in Wytheville.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear Lavay S, Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

"nice place to camp out"

4
02/10/2016

we have friends who live near by, we previously have stayed at a Best Western in an other town near-by - this Best Western was by far considerably better..... if we had more time we could have utilized the other amenities (ie: fitness center, which had a few cardio machines and some free weights) breakfast was comparable to other hotels in this price range, nice comfortable place to camp out for the night.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear John B, Thank you for sharing your perspective of our hotel's accommodations and services! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. On behalf of our entire staff, we thank you for choosing and we hope to see you again when your travels bring you back to the area!

"Very Nice Place to Stay"

5
27/09/2016

I was surprised when reading the other reviews, and how disappointed they were. We had a room downstairs, 104, and thought it to be very nice. It was a big room. The beds were good. It had a micro and fridge in the room. They had plenty of access to sockets to charge your cell phones and whatever else you needed to plug in. The breakfast choices were several; including waffles, 6 kinds of cold cereals, oatmeal, biscuits & gravy, eggs, sausage patties, donuts, muffins, bread, fresh fruit, canned fruit, yogurts, 3 kinds of juices. The eating area was very nice and homey. They even had dog treats for the dog guests they had. They said there was a dog park close by. We did have to go to the other building for ice, and the pool did not look inviting, We had just stayed at a Sheraton the 3 days prior and liked this Best Western better and the price was certainly lots less.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear DONNA P, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Quick stay, probably would try a different one..."

3
26/09/2016

My husband and I with our 2 small dogs stayed here for 1 Sunday night. It was fine for an older hotel... It needs updating. The carpets were very worn, the bedding was well used, the shower/bath is a one-piece combo that feels less than solid, and the refrigerator didn't do much to keep things any colder than our insulated cooler with mildly cool ice packs. Our dogs spent a LOT of time sniffing the walls and carpet, making us wonder how well it had been cleaned. Breakfast was mediocre at best, not that we were expecting anything gourmet, but it was worse than most. The air conditioning... we had it set to 72 and it was very hot; we ended up putting it at 64 just to get it reasonably comfortable to sleep (it was only mid 60s outside). Also, this hotel is a little harder to access than many others at the same exit. With all of this being said, it was fairly inexpensive so for the price, maybe this is what you get in this area. The bed was comfortable, the shower was hot, and it was pretty quiet for a pet friendly hotel. We would try a different hotel if available, but if this was our only option, we would stay here again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear kann8485, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Your concerns regarding the level of outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

"Disappointed"

3
24/09/2016

We were disappointed in this Best Western. The outdoor pool was very dirty and quite cold. Did not feel comfortable letting our children swim in it. This was the only reason we picked this place. Our room door looked like it had been a dog's chew toy and the carpet by the door was shredded. We will not stay here again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear HJW99, I am very sorry to hear of the difficulties you experienced to our pool, The pool is cleaned on a regular basis, including weekly special treatment and I want to apologize for the temporarily dirt in which you found it. We already informed the management about this already as we see this a serious matter. We promise to be more careful soon as we believe that our customer's are at the peak of our interest. In addition, we promise that these instances will never happen again. I hope you will still consider us for your stay again.

"Probably won't stay here again"

3
23/09/2016

Stayed here a couple of years ago (room on first floor) and did not review at that time. The room was comfortable, but we were not favorably impressed because of active kids upstairs (until late) and an overcrowded breakfast area in the morning. We normally book a room over the phone while driving. We have been staying with Best Western because of reward points. When booking this time I didn't think about the disatisfaction with the last visit. This time we were given a room on the second floor (there would not be anyone above us). The room and beds were comfortable but the toilet was not bolted to the floor and thus wobbled when we sat on it. The ice machine was downstairs at the other end of the building a little inconvenient, but OK. While the placement was inconvenient it turned out that the machine was also out of order. Ice was still available but in the other wing of the motel. Breakfast congestion was better but only because we ate after the rush. Food was OK. While we were checking in another guest came to the desk to complain that he had been assigned a room which had not been cleaned. I don't know how that was resolved.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear ElmWI, Thank you for sharing the details about your recent visit. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

"A view for the right price"

4
21/09/2016

Loved the location and scenery at those hotel. I didn't book it for the views, it was just a good price..... So that was an added perk. The breakfast was just like most free hotel breakfasts. The room was clean, I have no complaints.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear Sasha W, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and free breakfast offered. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Left nothing to be desired!"

5
21/09/2016

Had just spent three nights in a Holiday Inn Express. This Best Western was better and less expensive. We arrived just in the middle of a busload of nice older folks and the reception staff managed to handle everyone with dispatch and aplomb. The wi-fi did not work well at HEE but worked perfectly here at Best Western. Good job; great room; great price.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear MackSandy, Thank you for taking the time to share your experience with us! We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our internet connection. We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"Satisfying way station. Low-key, no nonsense resting place at a reasonable rate"

4
15/09/2016

After a long drive north from Florida, the Wytheville, VA Best Western provided an understated, restful room for my weary road warriors to recover in. The rooms were clean, and the beds refreshing to our tired bodies. We had a room on the bottom floor, near the wing's entrance. In spite of this proximity, we were able to blissfully sleep in a room unmolested by the sounds of coming and going. The front desk personnel were pleasant.and made my transaction a breeze. They provided a square deal, a simple exchange of a fair priced room for an appreciated rest. I would definitely spend the night with them again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear justin f, It is wonderful to hear that you enjoyed your stay and we are able t o provided clean rooms and felt relaxed to our comfy beds. We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. We hope to see you again soon, to give you another wonderful nights' sleep, and We thank you for choosing BEST WESTERN Wytheville Inn Hotel Mr. Justin .

"Great stay"

5
08/09/2016

Stay here all the time always a great experience. Clean great breakfast and friendly staff. Never had a bad stay here, we stay on our way to visit family at least twice a year and make sure we stay at this hotel.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Hi Anna B, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities I am excited to hear that we have been an important part of your travel convenience. Thank you so much for your loyalty to our brand. We will see you again soon!

"Ok Western"

3
07/09/2016

This one is a little tired. The receptionist was excellent - attentive, responsive and very pleasant. But the room was lacking in three star detail ..... very sparse information literature was well thumbed, towels a little thin, curtain hanging off rail, etc.....

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Hi Twentywell, Thank you so much for your kind compliments to our staff. We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. I have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a job well done! We all look forward to seeing you again.

"Great Hotel"

5
01/09/2016

Was stranded in town due to a breakdown, they let me check in early and relax after dealing with the repair company. My room was very quiet and comfortable. Hot breakfast was very good. People very friendly including clerk on duty when I checked in. Thanks for a great stay

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We're glad you had a great time with us and we look forward to serving you again.

"Quiet Getaway"

4
30/08/2016

This hotel is seeing some age and needs some updating. That said, the hotel is in a very nice location where Freeway traffic (e.g. trucks, etc.) is non existent in the rooms. The staff has always been very nice whenever we have stayed there. Special facilities offered by the hotel have not been used as this usually is a stop over for a nite on long distance travel.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for your high rating of our hotel and for taking the time to share your experience! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"VERY VERY LOUD!!!! Poor customer service at the front desk, poor food......"

2
28/08/2016

We followed the reviews on TripAdvisor and regret doing so. The room was clean but we never slept at all. The air conditioner was SO SO Loud. There were children running the halls at all hours of the night. The walls are paper thin so we could hear talking. Doors slammed all night long...it was HORRIBLE. The next morning we worked our way down to the dining area at 8 am (open until 9 am). The food was sparse.....syrup empty and coffee empty. I tried to find someone in the prep area with now luck. Upon Checking out the girl at the front desk( standing next to the lady older than her) Was unfriendly and never acknowledged me. She grabbed my room card, looked at something in the computer and said "your checked out". Never thanked me for staying or said goodbye. VERY RUDE. DO NOT STAY HERE We have stayed at at few other best westerns while traveling and decided they just are not up to our expectations, Stick with a Hampton Inn or similar.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for your review. We apologize for any inconvenience you experienced due to the noise level of the hotel. We strive hard to maintain a quiet and family friendly environment, but we can not control the actions of our guests. In the future, please speak with our front desk staff if there is too much noise, and we will gladly speak with the other guests, or move you to a more quiet section of the hotel. We hope to see you again soon.

"Nice Best Western to stay at"

4
28/08/2016

Located in an extremely scenic area of Virginia, it makes for a nice place to stay. The lobby and breakfast area are elegantly designed and comfortable. Excellent coffee served 24 hours per day. Would have stayed one more day if we could have.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for your compliments to our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Smell of Smoke in Non-Smoking Room"

2
26/08/2016

Our non-smoking room smelled of smoke so we asked to be moved. While doing so, another hotel guest was complaining of his non-smoking room smelling of chewing tobacco. The front desk did accommodate us by giving us keys to another room along with a bottle of Febreze!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to complete our survey and share your experience! I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. We look forward to showing you how we have learned from your experience.

"Much nicer than many Best Westerns"

5
26/08/2016

This is a very well-kept property with upgraded beds and the most pleasant breakfast area that we have ever found in a budget motel - set apart from the food and overlooking the outdoor pool. Nice staff, clean and comfortable.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Nice Overnighter"

4
25/08/2016

Had a bit of a problem before we arrived there with BW reservations, which we eventually got straightened out.. They gave us a confirm for another party, but rebooked us fine... The hotel is near the highway, close to restaurants and we had a very nice room, clean as a whistle, nice view of countryside. Breakfast was BW's usual and that is really all you need and was fine with us. Staff was very helpful with us re our WIFI and we appreciated that very much... Would stay here again if in the area...

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

"Great service!"

5
23/08/2016

Came from NY and GPS got us lost. Called and Alta was very helpful in guiding us straight to the hotel. She found us a room on the first floor near the pool (I have a bad back) and even brought us a stack of extra towels. Stay was very nice and the kids loved the pool. Top notch service and clean rooms.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Rebecca, It is so rewarding to hear from you about the success of our staff efforts to make you feel welcomed and at home in our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for taking the time to share your experience! Please come see us again when your in the area!

"Non-smoking was wet and musky smelling"

2
23/08/2016

Room was musky smelling. Gave us frebreze to attempt to help but did little. Outside security doors on both end of section did not work. Not work the money for sure. Could not trade out room as the area was booked for Bristol race. Won't make this mistake again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

"Very Nice Hotel!"

4
22/08/2016

This was nice to stay! Staff was friendly and courteous. Easy to get in and out on the interstate. Would definitely stay again if we are in the area. Our kids took advantage of the pool and they had the small pool towels available (thankfully). Laundry facilities available, but in the workout room. Only one washer and one dryer. LONG way to walk, as we were on the other side of the hotel, to find out that it was BUSY.....

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for sharing the fun experience that your kids enjoyed at the pool. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. I am thrilled to hear that we exceeded your expectations and we look forward to seeing you and your family again!

"Overnight Stays 6/10/16 and 6/18/15"

3
20/08/2016

Traveling to our beach destination, we always stop here as our midway point for the night. Easy access to the interstate and close to many restaurants and gas stations. Rooms are a bit dated but clean for the most part. Beds are also comfortable, Complimentary breakfast is your noral fare. Also like the fact that coffee is always available. The only downside of our stay on the 18th was that the bathroom light fixture (above the sink) would not stay lit. Very annoying when you're in the shower. Had to use the floor lamp from the room for light. Notified the front desk but no maintenance person was available. Def a safety issue that should be addressed. Also have to give kudos to the front desk girls, Victoria and Nancy for their great customer service that we observed during our stays.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our bathroom light. We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"Another Best Western experience"

4
20/08/2016

This is my first stay at Best Western Wytheville Inn, Wytheville in Virginia. I did not feel the same comparing to other Best Western Hotel. Our room was on 2nd floor and there was no elevator. It was hard to carry our boxes to the room. We did not see any hotel staff there except one at the reception counter. There was no staff at the breakfast area to assist the customers.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel.I apologize for any inconvenience that you experienced due to to lack of elevator, Allow me to apologize for any inconvenience these issues may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

"Disappointed"

2
18/08/2016

My family and I were traveling by car to Tybee Island, GA for a family vacation and decided to break up the drive with a overnight hotel stay. We used Hot Wire to rent two rooms and Best Western was the deal. I have stayed at Best Westerns before so I did not expect too much. We were disappointed with both rooms because of the condition of the bathrooms,the bed linens and the overall cleanliness of the rooms. The bed linens were worn and no longer white and the bathroom walls, baseboards, floors, toilets and tubs were dirty from the result of improper cleaning over and over. One bathroom and one bedroom had hair (blonde compared to our dark haired group) on the floor. The overall condition of this hotel is run down. Both front desk clerks (the only staff visible) that I encountered one in the evening and one in the morning were friendly and pleasant. The views were beautiful! The coffee was excellent and the complimentary breakfast was decent. The location was the halfway point for our trip so the hotel fit our needs as it was on the way. The other thing that was disappointing was to find that we were booked on the second floor of the hotel without knowing the hotel does not have an elevator. There was no offer of assistance with our luggage either . This could have proved challenging. The hotel stay was the low point of our family vacation to Tybee. This proves the point that you get what you pay for!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to write this review and share your experience. I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.

"It was fine for a night, but not great breakfast"

3
17/08/2016

This was a fine hotel, but we stayed at a discount due to accumulated Expedia points. Not sure the standard rate would be a good value; the breakfast was sub-par with not many options. However, our overall stay was fine for a night and we had no other major complaints.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to write this review and share your experience. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our breakfast offered. We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"Beautiful Views"

4
16/08/2016

Typical Best Western. Pet friendly. Stunning views. Standard breakfast fare. Easy on and off I81. Would book again if in area. For the most part BW in the south are not on par with those in the North East but this one was pretty close.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for rating our hotel so highly, We are thrilled to hear that you enjoyed our pet-friendly atmosphere.Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team.We look forward to serving you again!

"Stay"

1
15/08/2016

Walked in room,took one look at the beds ,went to front desk to get money back. Beds were old and saged in the middle.staff was nice but rooms need help.comfort inn much better choice.I can't find anything good to write about.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

"Daily road trip"

5
13/08/2016

Beautiful trip Home stopped in this little mountain town. Indian reservation museum, big walker general store go there and get a great view its the Appalachians. Stay at the best western plus. Best breakfast we had the entire trip!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We're glad you had a great time with us and we look forward to serving you again.

"Needs work"

3
10/08/2016

I spent the night in 228. Bedding was very good. The furniture was worn and felt sticky like dirty (wooden arm chair). The toilet paper assembly was held in place with masking tape (don't pull the tissue with just one hand). Paint spots on the ceramic tile, dirty bath vent grill to name the most obvious issues in the room. The landscaping needs weeded. The breakfast was very good, and our receptionist was very congenial. Parking is good, our room was quiet (outside noise). Most rooms have a nice mountain view. I do not like pet friendly hotels that do not have "dedicated" rooms for the owners with pets.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for your review, your feedback and your comments regarding your stay. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

"Comfortable"

4
08/08/2016

Though we had a leak in our bathroom ceiling, we were given another room and a staff member helped us move. The rooms were spacious and the beds comfortable. The rooms were also very clean. The breakfast was beyond my expectations of a continental breakfast. We really enjoyed that.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. We are happy to hear that you enjoyed our hospitality and breakfast! We are so glad that your stay was enjoyable and we look forward to seeing you again.

"Overnight Stay"

4
08/08/2016

Traveling back from Florida, I stopped at a rest stop to book a hotel for the night. Best Western had the best rates. Front desk was very friendly and helpful when looking for somewhere to eat. Room was comfortable. Breakfast was your usual hotel continental breakfast.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are glad your stay was comfortable and we look forward to your next visit!

"Comfort & Affordable"

4
08/08/2016

The rooms and bed were very clean & comfortable. Staff and housekeeping very curtious. Breakfast was decent & had small lines due to many family groups there at the same time. Check-in and check-out were smooth sailings with no difficulty or long wait time.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Lost my reservation"

3
03/08/2016

I made my reservation 3 weeks in advance, received an email day before confirming it. We my family arrived they said they had a computer malfunction and lost my reservation, but somehow tried to call me? At first said they had no rooms, try to find me one at another hotel. Then gave me a room w dbl. beds at a discount. Original resv. was 2 queen beds.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for sharing your rating of our hotel. We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

"Quick stay"

4
02/08/2016

Made a reservation here on our way north. Got in about 10 out by 8. Place was just what we needed a place to lay our heads and grab a quick bite in morning rooms a bit on older side. Overall clean and comfortable. Easy on and off for the highway. Would use again if in area

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for your high rating of our hotel and for taking the time to share your experience! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and enjoyed our convenient location. We are glad your stay was comfortable and we look forward to your next visit!

"great place pet friendly"

4
02/08/2016

so glad to have a place where our fur baby is welcome. Clean.beautiful building helpful friendly staff did not take advantage of the fitness room and pool.Great food at King's restaurant 10% discount with room key.We will be back.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for your high rating of our hotel and for taking the time to share your experience and happy to hear that you had a great time at our hotel! It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. We look forward to serving you again in the future!

"fair stay"

3
01/08/2016

the grounds were well kept, the view was beautiful, the staff kind and helpful, the pool/ pool area was clean and enjoyable, liked the lobby/breakfast area's lodge feel. The toilet in our room didn't work- was fixed, then the bathroom light wouldn't come back on..haha.. slight inconvenience. they tried to move rooms, but was full up. Maintenance was very helpful. all ended well. the breakfast was REALLY good. biscuits and gravy, yogurt, cereal, etc

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for sharing the fun experience that you enjoyed at the pool. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I am very pleased to learn that you enjoyed the breakfast offered and We are all looking forward to your next visit and hope it will be just as enjoyable.

"Wonderful experience"

5
31/07/2016

This motel was clean and a very good deal. Bed was comfortable, the in room frig was very helpful, and the pool was a wonderful refresher after a day of driving. I would recommend this hotel for all travelers. A good value for the money. No complaints.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Not a great experience "

2
30/07/2016

Sadly- had to wait last evening for desk clerk to come in from her smoke break to check in. She did give us a great recommendation for dinner though. This morning no one was at the front desk for more thank 20 minutes- people milled around waiting for someone to come and finally there were 4 employees there all doing something else. I found one of them to let her know that there had been no hot water for tea/hot chocolate for more than 30 minutes. Her response "sorreee". Checked later and someone had filled it but water was cold. Very inattentive to breakfast area; woman with a dog (on a leash) in the food area getting her breakfast which I believe is a health code violation - dog was very well behaved and leashed but should be in food prep area. Rooms were clean; location very convenient but customer service is slipshod at best.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.

"Just passing through, save $ and go down the road to Days Inn"

2
29/07/2016

Booked this hotel through Costco over our usual Days Inn down the road for one night on the way to Myrtle Beach. We paid a base rate of $98 for a room with two queen beds, over $20 more than the Days Inn thinking it may be a little nicer and it is a true hotel with interior corridors vs. motel style. It is located off of the highway in a peaceful setting, which is nice, but my entire family agrees it is not worth the extra $. The hall ceilings are low and drooping in spots, there is a musty smell throughout, the tub drain was closed and there was a half inch of water in the tub from the faucet leaking. One of the chairs in the room is rickety and has a big stain on it. The beds and floors look fairly clean...hope beds are comfy. Also, the beds look more like full size and we paid extra for queen size. The lady at the front desk was nice. The outdoor pool looks small but nice. Oh, this musty smell..... Also, no hotel guide or directory of services or television guide in our room. We will stay at the Days Inn again, basic but a better value for our dollar for a one night stay just to rest.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for your review, your feedback and your comments regarding your stay. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

"Overall a good hotel experience but not a good reservation and check-in experience."

3
25/07/2016

Experienced trouble with reservations -- had 4 rooms confirmed but were told that the hotel had been overbooked by 26 rooms when we arrived. From a customer service standpoint this situation was poorly handled -- I feel the manager should have dealt with the situation directly rather than leaving it up to the desk clerk.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding your booking were not addressed in a professional manner. The standard procedure in such cases is to confer with management regarding what can be done to resolve the issue, as our staff is not authorized to make decisions which conflict with policy. Thank you so much for bringing this matter to our attention.

"Not a good stay"

2
25/07/2016

Our check-in was smooth. The lady at the front desk was very helpful. But our stay went down hill from there. We weren't right next to the door but it felt like our room shook every someone slammed the door. We heard all the activity in the hall way - late at night and early in the morning. The people in the room above us walked back and forth and back and forth until the wee hours of the morning and then they were up at 5 am walking back and forth again. The refrigerator didn't make our drinks cold. We were unable to get on the wifi at night - it must have been congestion as we were able to get on in the morning. The breakfast area was jam packed. People were strewn all over the first floor trying to find a place to eat. The breakfast crew seemed harried.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for your review. We apologize for any inconvenience you experienced due to the noise level of the hotel. We strive hard to maintain a quiet and family friendly environment, but we can not control the actions of our guests. In the future, please speak with our front desk staff if there is too much noise, and we will gladly speak with the other guests, or move you to a more quiet section of the hotel. We hope to see you again soon.

"They welcome motorcycles"

4
24/07/2016

The staff is very friendly and the location is in the middle of endless great motorcycle roads. You can go mountain road exploring all day and return to the motel and enjoy a steak dinner at the restaurant next door. The hotel is very motorcycle friendly

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for sharing this heartfelt review of our hospitality and accommodations. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to seeing you again!

"A little run down."

2
23/07/2016

Hotel had a good location right off the freeway but pretty outdated. Mold on ceiling in bathroom. Floor sticky by ice machine with an odd aroma. Lots of options for breakfast but not enough seating. Steakhouse nearby - walking distance.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for your compliments to our breakfast options and service and the convenient location of our hotel! Your comments on how we can further improve upon the guest experience are also very helpful to us. We hope to see you again and that you'll finally be truly impressed with our improvements.

"Stay at Best Western"

3
21/07/2016

Hotel was comfortable and the lobby was well laid out as was the breakfast area. The room and the bathroom were both spacious and well laid out. The hotel is well setback from the highway so a quiet location.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for letting us know how impressed you were with our services and amenities.We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to serving you again in the future!

"Nice place for one nite stay"

4
19/07/2016

Clean motel with breakfast included was what we wanted after being on the road over 11 hours. The motel not too far off the highway but quiet and comfortable. Bed were good and bathroom clean. Very friendly staff and good breakfast in the morning. We would stay there again

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for your compliments to our breakfast options and service. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We're glad you had a great time with us and we look forward to serving you again

"Great Stay"

5
14/07/2016

We were on our way up to Ohio and we were looking for a place reasonable to stay that was not in West Virginia. This hotel was very nice for what it was. The staff was very accommodating and the breakfast was a nice surprise as well. Check in and Out was very efficient. We would definitely stay here again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities I am excited to hear that we have been an important part of your travel convenience. We are all looking forward to your next visit.

"Road Trip"

4
14/07/2016

We have been on a Best Western road trip since we left Vancouver BC. Most are average, some are great. We had an easy check in and the room was fine. No noise. We didn't use the pool etc as long distance travel was necessary. BW breakfasts are predictable the downfalls are usually cleanliness and noise. This one was OK

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We are so glad that your stay was enjoyable and we look forward to seeing you again.

"Don't bother!"

1
11/07/2016

Have stayed in worst hotels but can't remember when. Best Western has been crossed off our list of hotels to stay in. Ice machines did not work. Pool was much smaller than advertised. Bathroom sink would not drain. Toilet was rocking. Staff not friendly or helpful. Internet speed was a major joke.

"Exceeded my expectations"

4
11/07/2016

We usually stay at the LaQuinta, but their rates for the night we needed were very high. I chose to stay here based upon others reviews. The room was clean and perfect for us just passing through. The ac in one of the rooms took a long time to cool but worked fine in the other. The tub drained very slow and we had a very difficult time connecting to wifii. The breakfast was great. And my kids loved the pool. We would definitely stay here again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for sharing the fun experience that your kids enjoyed at the pool and breakfast offered at our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We also appreciate your ideas for improving on our wifi connection, and we look forward to serving you again!

"Wow what a view"

5
08/07/2016

The location is more suitable for a luxury hotel or a bed and breakfast, as the view is spectacular. The hotel is on a hillside with a view of mountains and hills all around. It is just off the freeway but since it is away from the freeway exit it feels like you are in the country. It is a normal chain hotel but the setting makes it worth it. Once inside it is the same as everywhere else, standard mid priced hotel quality - no complaints. But here the best part was going to and from the car because I had this view in front of me.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We are so glad that your stay was enjoyable and we look forward to seeing you again.

"Excellent stay"

5
04/07/2016

I have stayed 3 times in Wytheville during my travels in Southern U.S. Modern hotel, great breakfast options. Clean and bike user friendly with easy access to local restaurant. Easily accessible and friendly and knowledgeable staff.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"wytheville visit"

4
03/07/2016

This is a very efficient and attractive best western hotel. The staff is efficient and friendly, The grounds and buidling are very nice and the surroung areas are quite scenic. Breakfast is good and served in a niecly appointed dining area. For the price this is an outstanding value. Be sure to check coupon magtazines offered at welcome centers for discount coupons.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for your compliments to our staff, hospitality and breakfast layout. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We do hope to see you and your family again soon and thank you so much for your business.

"Perfectly fine hotel in a rural location"

5
02/07/2016

When we first saw the hotel, we thought it was perhaps not open. But we walked in to find a very comfortable and well-appointed lobby and were quickly checked in. We were followed by any number of other guests checking in the for night. We were very happy and well satisfied with the hotel and would certainly stay here again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We are so glad that your stay was enjoyable and we look forward to seeing you again.

"Could use some improvements "

2
01/07/2016

We stayed there last night. The room had a musty smell to it. The bed was fairly comfortable. Nice to have fridge and microwave in room, but the door to the freezer compartment was broken off. The breakfast was not very good at all. Glad we only stayed one night.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to complete our survey and share your experience! We strive to ensure that our atmosphere does not equate to a lower standard of cleanliness. We make it a point to ensure that your room smells fresh and is perfectly clean upon arrival and will never translate to a lesser quality of room and service. Thank you for choosing our hotel. We hope to see you again soon.

"Pleasantly Surprised "

3
29/06/2016

Clean and conveniently located off the interstate. A little dated but you could tell they are in the process of updating. Breakfast wasn't too bad, the coffee was really good. The room had a mini fridge and a microwave.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We are all thrilled to learn that you enjoyed such a pleasant experience with us. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations that we strive to show to each guest, during every stay. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Great value and neat layout"

4
26/06/2016

We rented a Jacuzzi tub room. I absolutely loved that the hot tub had steps up into it. But what was coolest was that there was a door on the other side of the hot tub that provided bathroom access. Also had popcorn in the front lobby, a nice treat. Our air conditioner did not work and there was no other room available but we were given a generous discount to compensate for it.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am happy to learn that you enjoyed the value and the amenities of our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We sincerely apologize for the problem that you encountered with our A/C , We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

"Good rest stop when traveling through area. "

3
26/06/2016

Stayed here on way through Va while on vacation. Staff were friendly and the room was clean. Breakfast the next morning was actually better than expected for the price of the room. Good hotel for resting on way through Va. Decor is a little dated but definitely would return when driving through Wytheville next time.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We do hope to see you and your family again soon and thank you so much for your business.

"Nice stay"

4
26/06/2016

We stayed here as s stopover, traveling to South Carolina. The room was nice and clean, decorated nicely, beds and pillows comfy. Flatscreen television, microwave, and mini fridge in room. I got this room for $88 total with the AAA discount. Well worth it, and they have a free continental breakfast. I'd stay here again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. We hope to see you again soon!

"Beautiful setting in Blue Ridge mountains. I had a great view from one of the western facing rooms."

4
22/06/2016

Very clean, very quiet, easy to get too off the interstate. Reasonable price. Restaurants are a little tricky to get too but its probably just my gps finding the shortcuts. I think its a few miles from the hotel to cracker barrel or fast food but I got back on interstate, still easy to get too. I felt safe. Slept well. No issues.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

"Downshill since our last visit"

2
20/06/2016

If you are a non-smoker, be aware that they allow smoking directly in front of the entrance to the hotel. I had to walk between four to five people smoking on both sides of the doorway. The rooms are "okay". Some areas in our room could have been a little cleaner. The hair dryer filters are very dirty. I told them about it at our last visit. What used to be a great breakfast is now terrible. My husband always raved about their biscuits and gravy. This time they were inedible, extremely doughy. They didn't have any fresh fruit available, other than cut up in a "fruit salad". They have remodeled with new door locks on the outside and interior doors. After we were in bed, we heard the door between our room and the next trying to open. People were laughing and carrying on in the hallway, banging doors and a dog was barking for most of the night. We have stayed here many times over the past few years; this was our worse visit.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We greatly appreciate your loyalty and we sincerely apologize for the problems that you encountered with housekeeping and despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you'll accept our sincerest apologies for the smell of smoke that you experienced. I hope you'll change your mind about seeking other accommodations in the area and that you'll give us the opportunity to impress you with our continuous improvements.

"Move to MD"

2
17/06/2016

We stopped for one night on our way to MD from Nashville. We checked in late at night. The front desk did not write wifi code on the key card envelope like most places do. Our AC was not working. This may be an isolated case. We went and asked the lady at front desk and she told us to unplug the AC and restart it and to call her if didn't work. AC is the old model with no thermostat. We were tired and decided not to ask for it again. So no AC overnight but luckily the weather outside was in high 60s so we were able to tolerate it for one night without functioning AC. The housekeeper walked into our room without knocking on the door or saying house keeping. He just opened the door and walked in while we were in the room. Not just once but twice about 30 mins apart. He seems like a nice guy so I do not want him to get into trouble with his job. So please keep him. Please let him know it is not appropriate. Overall experience is okay for the price I pay for but I think I can get better service with the same price at some other best western. I am not going back to this location.

"FULLY MET EXPECTATIONS"

5
15/06/2016

After my wife had an accident, we phoned the Inn and asked for a handicapped room, if available. When we arrived, our request was granted; very clean, quiet and comfortable. Excellent restaurant, Sagebrush Steakhouse, is a quarter mile away. Very pleasant stay in all aspects plus it was 20 degrees cooler in the hills. Plus, the Best Western res site works very smoothly.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We hope to see you again soon for a more peaceful night's rest.

"Best Western can do better"

1
14/06/2016

Extremely disappointed in this hotel. Our room was dirty and I mean dirty! The bathroom had hair in it and we had a dirty towel. When brought to the attention of the front desk, they did not even try to compensate for this lack of cleanliness. There was something falling/hanging out of a wall socket. You should be able to stay at a value hotel and still expect it to be clean!

"Not acceptable"

2
13/06/2016

Upon arriving for check in, another guest was inquiring on the cleanliness of his room. Alta mentioned they had a full house the night before and understaffed. The overall feel of that interaction was the customer was going to have to deal with it. This is completely unacceptable in customer service. I have been in this field for 20 years. It is NEVER the customer's problem to "deal" with a dirty facility. Also, the pool was dirty. I personally had to get the netting and clean it so we could enjoy the pool. One last note, any time I had a question for Alta or April, it appeared I as inconveniencing them though they were the only ones who could answer my questions. Simply out, it was a poor experience. I guess you really do get what you pay for. On a positive note, the breakfast was fresh and delicious.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I am very displeased to hear that anyone was treated with rudeness regarding your booking were not addressed in a professional manner. The standard procedure in such cases is to confer with management regarding what can be done to resolve the issue, as our staff is not authorized to make decisions which conflict with policy. Thank you so much for bringing this matter to our attention.

"Quiet location."

3
11/06/2016

Our room was fine and we had a decent breakfast in a unique dining area. Used the guest laundry which could use a chair to sit on while waiting for the clothes to finish, Since it shares space with the exercise equipment and TV there is ample room for seating. $7.75 for ONE load including wash and dry! Evening staff seemed less than welcoming and trouble with rates seemed common. They did honor the coupon we picked up at the VA Visitor Center so we were pleased.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to write this review and share your experience. We can't thank you enough for sharing the ways that we were able to impress you and the ways that we can continue to improve upon our service and hospitality. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

"Less than Dazzeled"

3
08/06/2016

We have stayed at this hotel several times in the past five years. It is about half way to our destination north from Tampa. We enjoyed our stays in the past but we a bit disappointed this time. The room was not as tidy as we remembered ... hair on the shower wall, no shampoo/conditioner, the cable/tv/electrical box was hanging of the wall, and in general the property was in need of TLC. The staff was helpful and polite.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for your review, your feedback and your comments regarding your stay. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. We thank you for your loyalty and look forward to serving you again in the future!

"Great place, great breakfast, Clean and good location"

5
08/06/2016

I have stayed here many times. They are friendly, clean and have a great breakfast. Coffee available at any time! Good location right off the interstate. They are pet friendly. I have recommend this hotel to friends and family all were very happy with their stays. I stay here on the way to Tennessee each year and always a Pleasure!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for your loyalty. We look forward to seeing you again.

"Quiet and remote"

3
08/06/2016

This hotel is conveniently located to the I-81/I-77 corridor, but is situated remotely to most of the dining establishments in the area. So driving to dine is essential. The physical facility is relatively modern and the rooms adequately furnished and clean. If there is an elevator, it was not obvious so you have to carry your luggage if on the 2nd floor. Internet was reliable and channel selection adequate. Given the property's location, it is very quiet and isolated from road noise. Desk clerks were not very helpful and bordered on curtness.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

"Good Hotel"

4
07/06/2016

We were passing through on the way to Florida and ended up booking this Hotel last minute. They had lots of parking, welcome popcorn, a coffee station, quick check in, free wifi, nice out door pool and a free breakfast with eggs, sausage, toast, muffins, waffles, mini doughnuts, cereal, yogurt, apples oranges and a selection of juices. The room was a normal room with comfy beds. It was great for the night. I would stay here again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Below Average Best Western"

2
06/06/2016

The worst Best Western I have ever stayed at. Although rooms were clean, hotel smelled musty. Desk clerks were polite but not very friendly--when there! On two occasions (we were there 2 nights), the desk was unoccupied and I has to stand around and wait for service! The breakfast was okay but they had no staff to wipe the tables as people left! I will avoid this hotel when I go to our family reunion next year.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to leave such thorough and revealing feedback. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. We want you to know that your voice is of utmost importance to us and we thank you again for taking the time to share your experience and impressions of our hotel!

"Comfy"

5
05/06/2016

A little worn and aged, but clean. The beds were super comfy and the whole hotel smelled nice. Off the interstate, so it was peaceful. The only thing is that if you are on the first floor, you can hear everything that is going on above you, but the people above us could just have had lead feet. Thank you for a wonderful stay.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad to hear from you and to discover that you enjoyed your stay with us so much. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable experience. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

"Very disappointed in this Best Western"

2
05/06/2016

I have never given a bad review to any hotel we have ever stayed in, but after our experience at this Best Western, I will think twice about staying at another Best Western. When making reservations, I specifically asked if this hotel had cribs and was assured they did and to just ask for one at check in. When we arrived with our 9 month old grandson and asked for a crib, we were informed that this Best Western doesn't have cribs. Our second issue was with the swimming pool that was completely covered with grass clippings and some trash. I'm not talking about a little grass, the entire pool was covered. I had to use the net cleaner to remove all of the grass and paper from the pool before I could let my 10 year old granddaughter into the water. The third issue was the room safe did not work. The only positive thing about staying here was the complimentary breakfast. The selection of food was very good. This didn't make up for the lack of a crib or the dirty pool. I will not stay at this Best Western again and would not recommend it to others.

"Clean?"

2
05/06/2016

This was listed as a Best Western Plus. It doesn't even come close. The staff seemed to care less, the room was dirty, and the "free breakfast" was a joke. Complaints to the manager on duty brought nothing to the table and they seemed annoyed that we would even bring up the quality of service and cleanliness.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am sorry to hear that you did not have a completely comfortable stay at our hotel we are now informed the management about your concerns regarding with your request which didn't grant your comfort and convenience are our top priorities.I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

"Holiday Vacation"

5
04/06/2016

The Rooms are always clean and staff very friendly and helpful. The Beds are comfortable and the breakfast has a good variety. The lobby and eating area is rustic looking. The hotel is located near gas stations and restaurants and near the highway.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. Thank you for your rating of the five star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

"Good Stays"

5
04/06/2016

This hotel has pleasant rooms, very comfortable beds and a good breakfast. The staff has always been pleasant and helpful when it came to finding a place to eat or directions to someplace. We make this trip several times a year and will be staying here again.

"Clean, Comfortable but worn"

3
02/06/2016

We stopped at this Best Western on our way to GA to visit family. This is my second visit to this venue. Nothing to brag about but was clean, comfortable beds and pillows, nice variety on the breakfast buffet. In-laws loved the make your own waffles! I was very irritated when I tried to get a bottle of water from the vending machine. First machine wouldn't take dollars. Found a second machine that took dollars but didn't give anything in return! Had to track someone down who told me "oh yea, just put change in that one there -it doesn't accept bills) so back to the first machine..... (a sign on the machines would have been helpful) Overall an ok stay for a quick rest when traveling. Will probably try another hotel next time for comparison. There are plenty to choose from Note: This is a 2 level with no elevator. I would hate to drag my suitcase upstairs!. Luckily we just had a small overnight bags.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for your compliments, rating and review of our housekeeping standards. I do apologize for the inconvenience with the vending machine that you encountered, though I'm very glad that this did not detract too much from your overall experience. We thank you very much for letting us know so that we can effectively address this incident and ensure that it does not occur in the future.

"Breakfast & Staff"

4
31/05/2016

Breakfast was unattended, tables were not cleaned and trash was overflowing from the bins n to the floor. There was food particle left everywhere - so it just was not attended to very well, and not replenished often, and the staff didnt seem to care, too busy chatting together in the office, and the attendant and front desk clerk were on smoke break!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for sharing your experience, and I am so sorry to learn regarding the unattended staff. We already informed the management about this already as we see this a serious matter. We promise to be more careful soon as we believe that our customer's convenience are at the peak of our interest. In addition, we promise that these instances will never happen again. I hope you will still consider us for your stay again.

"2nd Stay Here"

5
29/05/2016

This was my 2nd stay at this Best Western. Nice hotel and its off the road from the highway so less noise. Hotel is set up nice. Wi-Fi just a little slow. Staff is friendly and professional. I'm sure I will stay here again when traveling through Virginia. Sagebrush Steakhouse right next door, good food and was very convenient.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We appreciate your loyalty and we are looking forward to seeing you again.

"Clean but a little ragged and not the most functional"

3
29/05/2016

Got an excellent rate, so I shouldn't complain too much. The place wasn't bad, just OK. You also have to consider where you are at too. So, relatively speaking compared to other places I've stayed in the area this isn't any worse than other comparable hotels. First, there was no elevator to cart our luggage up to the second floor. Also, the closet was essentially a notch in the wall. The bottom portion was taken up by a safe, so you couldn't put luggage in it. The vanity in the bathroom sat very, very low. The furniture was quite worn, dated, and a bit more basic than you would expect for this type of establishment. The sheets were kind of worn. The blanket on the bed looked like it came from Walmart. The carpet was worn. Basically, the hotel was missing those slightly enhanced touches typical of a 2.5 star motel. We looked at the breakfast buffet. It wasn't worth eating to us. We headed to Cracker Barrel. The mattress was a bit cushy but slept well. The room had a smal microwave oven and a decent sized refrigerator. It also had a decent size flat screen TV with a mixture of HD and analog reception. The TV channel selection was pretty good.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Nice stay in Wytheville"

5
24/05/2016

Good value and easy access to town of Wytheville and back to the highway. Restaurants close by. (Check out the Log House Restaurant in Wytheville.) Never have a problem with Best Western motels in my travels.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

"economical"

4
23/05/2016

Staff friendly and courteous. I have stayed at this particular property multiple times as it is a target destination from Florida to New York. Well maintained. Courteous staff. Great breakfast every time. Beautiful quiet country setting. Look forward to future stays. Lots of local activities and tourist attactions for the area.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for your kind compliments to our staff. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Room smelled terrible"

3
21/05/2016

The hotel is fairly nice but the room had a horrible odor to it. The front desk gave me a bottle of febreze to spray in the room but it did not do any good. I talked to another guest while at the front desk and he had the same problem.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I am so sorry that you smelled horrible odor in your room, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great place to stay"

5
21/05/2016

We always stop in Wytheville on our trip up north and back home. Once we found Best Western, we have always gone back. Great staff, clean rooms, just an all around great experience. Easy access to the highway, good food nearby, but not too crowded where you hear a ton of noise.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We look forward to serving you again and giving you another five star experience.

"Excellent accommodations"

5
19/05/2016

Everything about this hotel was top-notch. Access from the interstate was easy and only a short drive. The exterior and the interior of the hotel and the surrounding area were beautiful. A great place to stay. We'll definitely stay here on our next trip through this area.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for giving us your feedback and appreciating the interior and exterior design of the hotel. I am glad that you enjoyed the value and the convenient location of our hotel! . I am excited to hear that we have been an important part of your travel convenience. We are all looking forward to your next visit and Thank you for sharing your 5 star rating!

"Good value if Online Rate is requested when booking. Clean, comfortable rooms, fine for a short stay."

4
18/05/2016

We've stayed at this hotel each of the past two years, when returning home to Canada following our family vacation in Florida. We will likely book a room here again in 2017, as well. We feel the hotel offers reasonable value with rooms that we've always found to be clean and comfortable. The breakfast is the usual hotel fare which is convenient and fine for getting a start to your day before heading out for a long day on the road. I'd prefer if the eggs were served scrambled rather than as preformed disks but that's just one man's opinion.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. We are happy to know that we have exceeded your expectations for just an affordable price. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and hospitality that we strive to show to each guest, during every stay. Thank you so much for your loyalty to our brand. We will see you again soon!

"Best Western Wythville, VA"

5
12/05/2016

Great place to stay. No issues other than a VERY noisy air conditioner unit. Comfortable bed and clean sheets and linens. Wish there had been an elevator to the second floor. Steps are tough while dragging suitcases up them, but it was manageable.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests.I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit!Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Virginia adventure for 5"

3
08/05/2016

Expected better. Card entries had to be re-done. Stuck outside in the rain due to that. Fridge froze everything. We had 3 rooms. One w/broken TV. They did move us though but that room smelled of mildew. Toilet in another of our rooms was not attached to the floor. They put a wedge under it. We were there 6 days and not fixed. Breakfast was poor quality and no variety for 6 days.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am sorry to hear that you did not thoroughly enjoy the breakfast options, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"Needs a facelift"

3
06/05/2016

Hotel served the purpose. Beds were very comfortable. Rooms and lobby had a dated and worn feel. Breakfast was fine. Price was comparable for the accommodations. Check in person was friendly and helpful. Would probably choose a different hotel coming through next time. Good restaurant nearby.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am so glad to hear from you and to discover that you enjoyed your stay with us so much.It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I hope you'll change your mind about seeking other accommodations in the area and that you'll give us the opportunity to impress you with our continuous improvements.

"EASY STAY"

5
04/05/2016

Our night was fine! The bed was comfortable and that was all we needed. This hotel is situated in a pretty setting with grasslands all around and mountains in the background. We had a good meal at the Sagebrush for Sunday dinner.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to serving you again and giving you another five star experience.

"Good value but a very tired hotel"

3
03/05/2016

We used this hotel for an overnight stay during a long road trip. We chose it because it accepts dogs for a nominal $10 fee. The staff were helpful but my overriding impression is that this is a hotel badly in need of a renovation. But we were only there for 8 hours before jumping back in the car so for $70 plus dog you get what you pay for.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We are thrilled to hear that you enjoyed our pet-friendly atmosphere and hospitality. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Good service, good value"

4
03/05/2016

Quiet place, out of the city near jct.interstates 77 / 81. Excellent place to start a long motorcycle ride. No extra coast for leaving our truck and trailer for a week. Secure place, good service and good value. Thanks.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price.We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

"Good choice in the area. Clean"

4
01/05/2016

This facility is clean & well maintained. It is located at the intersection of I-77 & I-81 The good: Price - $59.99 with hotel coupon from the books available at rest areas. Reception – efficient Lobby – public computer, raised seating area for breakfast with a TV. There is a large room off of the lobby for the breakfast buffet. This makes for an efficient operation. Cleanliness- room was very clean Amenities – Refrigerator, microwave, coffee maker, flat screen TV, blow dryer Beds- comfortable Very quiet Heat- A/C – wall unit worked fine The Bad: The Wi-Fi was slow in the room. It was great in the lobby. The intersection at the main road has limited site on the right side. Exercise caution. The raised dining area in the lobby is not wheelchair accessible. There is one small table outside of the raised dining area for wheelchair dining.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We are happy to know that we have exceeded your expectations for just an affordable price. I am glad that you found our accommodations to be comfortable and our service to be welcoming. We would like to apologize for the inconvenience caused by the internet connection, We are now informing the management about the problem on the internet for the convenience of our customers. We thank you for sharing your concerns to us so we can continue improving our facilities for our dear customers. We hope to see you again soon!

"Always a nice stay"

5
01/05/2016

Rooms are comfortable; bed is also comfortable. We called for reservations while on the road; the first time we called, the person could not tell us approximately where we would be stopping; she could only look up locations by city and state, whereas previously the staff at the 800 number was able to tell us by looking at a map where we would be. The next time we called, the hotel we wanted was full, but the person on the line was able to tell us where there were other available locations. That was more helpful. Quality of helpfulness seems to vary.

"Disappointed In Best Western"

3
30/04/2016

We have found that Best Western offers great accommodations with competitive rates, but this Best Western did not fit the bill. First, it does not have an elevator. There are 2 floors, so walking up one flight of steps for some people might not be a big deal, but it was a big deal to me. After requesting a room on the top floor when I made the reservation and realizing there was no elevator, the front desk staff changed our room to the first floor. The room was dated, the bathroom was not as clean as I would prefer and there was a whining noise when using the shower. There were stains on the cushion of one of the armchairs in the room. The breakfast was average. It was okay for a one-night stay, but the next time we are traveling through we'll opt for other accommodations.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your stay with us, especially that we were not able to address the issues and misunderstandings right away. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and amenities issues. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

"Quick Crash on Road Trip"

4
29/04/2016

My wife and I were traveling cross country to TN. and half way through the trip we need to take a quick break to sleep and eat. Best western web site was able to find us a hotel via their website while drive a few mile up the highway and book a room and pay for it prior to arrival all over our Iphone. So check in and check out was breeze and we got back on the road in the morning after a pretty solid breakfast. Make your own waffles full size and minis. I used the mini waffles to make a waffle egg and sausage sandwich for the morning. I thought that was kind of cool because the eggs were made in little circles along with the sausage paddies thus it worked out great.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to impress you with our comfort and convenience have been successful. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. We are glad your stay was comfortable and we look forward to your next visit!

"Huge disappointment even for an over nighter"

2
28/04/2016

We have stayed in lots of hotels like this on our way to or from Florida. Our expectations are pretty reasonable, cheap and cheerful. BUT clean. This is where this hotel failed, we were tired after a long day of travel so a good night's sleep was our biggest expectation. But not on bed where the sheets had not been changed, instead they were inside out but still had obvious signs of being slept on. The hotel's reaction was the disappointment. They really weren't fussed. They sent someone up to put sheets on but he arrived with the wrong size. After trying to help him make the bed and discovering more signs it had not been cleaned, we asked to change rooms. The hotel is tough to find and only near one restaurant - none in walking distance. The only upside it that it is remote enough that you don't hear the highway traffic. It just felt old and shabby and it is so easy to do better that I cannot recommend this hotel.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low.. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five star experience.

"Great hotel but dont be fooled by other reviews"

4
26/04/2016

This hotel is great, nice and clean. However I kept reading it had a recliner so we went out of our way to stay there. They did not have a recliner at all. The lady at check in though was very nice and went over the top. She walked us to the 3 different types of rooms to see if any had recliners.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

"Excellent value"

5
26/04/2016

Excellent room upkeep, very clean & neat. As continental breakfasts go, one of the better ones with good stock of sausages, biscuits, waffle batter, fruit, and 5 varieties of cereal. Unable to rate pool due to offseason closure.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory.We're glad you had a great time with us and we look forward to serving you again.

"Vacation stay"

5
22/04/2016

Love the breakfast area with the fireplace. Continental breakfast options are better than some other Best Western's. Like that the bathroom was separated. Decor was nice & modern, rooms were spacious.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory.We're glad you had a great time with us and we look forward to serving you again and thank you so much for the 5 stars.

"Our stay at Best Western"

5
21/04/2016

Our trip from Florida to Wytheville was great and we were looking forward to a great sleep and Best Western provided the best nights sleep for both of us. We really enjoyed our stay at Best Western and try to stay at the Best Western going and coming back to Canada. Great service.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you very much for the compliments you give to our hotel! We value our customer's experience in our hotel that is why we always make sure that our facilities are in good shape. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"quiet and peaceful"

4
21/04/2016

This BW is located in a very convenient location that can be accessed quite easily. We make it our destination when traveling to and from Florida. The rooms are very comfortable and the staff is always friendly and helpful. Excellent breakfast with many options. I recommend the make your own waffles.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We are very happy to learn that your stay was so peaceful and quiet! Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory.We're glad you had a great time with us and we look forward to serving you again

"Good night's sleep"

3
20/04/2016

Hotel was OK. Nothing special but convenient. Would have liked a better , lower fat offering at breakfast. Too many carbs and not enough in the way of fresh fruit for our taste. Biscuits and gravy, pre-made eggs and sausage were OK but had fruit cocktail. (More sugar and calories). Nice selection of cold cereals though.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for your review, your feedback and your comments regarding your stay. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve . I am sorry to hear that you did not thoroughly enjoy the breakfast options, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"never the same"

3
17/04/2016

I have had both good and bad experiences at this motel. But this time it was not a good experience right from the beginning. The reception clerk acted like she would rather be anyplace else. The room was adequate, but I had to slam the door to get it to close. (I am sure people in nearby rooms were not very pleased.) In the room, there was no guidebook showing TV channels, location of ice machines, etc. And the door to the parking lot was exceptionally heavy, lots of fun when your hands are full of luggage.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for your review, your feedback and your comments regarding your stay. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

"Clean, comfortable and the best staff"

5
14/04/2016

We were traveling to Nashville and needed a hotel. I booked it online, but didn't realize it was for the following night. The nice clerk at the desk found us a room and honored our AAA rate. The room was clean. The beds were comfortable. The breakfast was tasty. Would definitely stay here again!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that your stay was enjoyable and we look forward to seeing you again.

"Emergency stop turned into a great stay"

5
11/04/2016

An April blizzard in the mountains caused us to stop here unexpectedly, without a reservation, and still we ended up with a great room at a great price. The beds were unusually comfortable, in fact. It exceeded our expectations in every way.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that your stay was enjoyable and we look forward to seeing you again.

"Convenient, clean and good value"

4
09/04/2016

Convenient location beside the highway, yet the room is quiet and the bed is comfortable. The in-room wi-fi is poor and I need to use the desktop in the lobby. Breakfast is typical american breakfast, no surprises.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Regarding the internet connection we are now informing the management about the problem for the convenience of our customers. We thank you for sharing your concerns to us so we can continue improving our facilities for our dear customers. We hope to see you again soon!

"Great value, convenient location"

5
09/04/2016

This is a comfortable, modern facility located close to the highway with great breakfast and good nearby steakhouse. the beds are new, rooms clean with high speed internet. The staff is friendly, well trained and accommodating. What more can you ask for at a very good price?

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for leaving your five star rating of our hotel. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Very pleasant"

4
08/04/2016

Well located and well priced. Quiet but still close to major routes, pleasant view, town center an easy 5 minutes away. Room very nice. Mattresses appeared lumpy but turned out to be very comfortable. As 'snowbirds', we will likely book here again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again.

"Nice Value Overnighter"

4
07/04/2016

This hotel was a great value 1 night stop. Staff was friendly, rooms were clean but did smell alittle stale. (could use an air freshener) Close to highway and several restaurants. Breakfast was nice and always being tended to by morning staff. Nothing ever had a chance to get empty. A+ Cons... not enough seating/tables in pool area, not enough seating during breakfast...but then again many ppl just sitting chatting when others wanted to sit and eat. Overall.... nice stay to break up the long drive to the beach. We do plan staying again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am happy to see the high rating and that most of our amenities lived up to your expectations. I do apologize for the issues which is lacking and thank you for pointing out these issues so that we can work to improve upon this aspect of the guest experience at our hotel. Thank you for choosing our hotel. We hope to see you again soon.

"On the road"

3
07/04/2016

Stayed one night while traveling. The hotel is in a great location, just off the freeway and a short drive to town. Our stay was pleasant, staff was curteous and helpful. Requested a room in quiet section of hotel and was easily accomodatef. Only recommendation is the rooms and linens could appreciate some updating. Overall- good value for price.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments and high ratings . Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Quiet but close to the I 77"

4
03/04/2016

Stayed here for one night on the way north like many other Snowbirds. Upgraded (for a modest fee) to a ground floor room which gave us easy access to the parking lot. Room was large (2 double beds), clean but a musty odor. TV was fine, internet very spotty and slow, beds were excellent. There was no highway noise but if upstairs guests had heavy feet it could be disturbing. Breakfast had a great variety including hot selections.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

"Room smelled very musty"

2
28/03/2016

We stayed in this hotel on our way to North Carolina for one night. When we walked into the room, the smell of musty dampness was overwhelming. After running the ventilation for awhile, it became bearable but not great. We traveled with a small dog which was not a problem, but we were put on the ground floor because of the dog. The room was clean, but we would not stay here again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We sincerely apologize for your unsatisfactory experience in our hotel. Rest assured that this will be forwarded to our Management Team as well as our housekeeping staff for them to be reminded of their duties. We are hoping that you can still give us a chance on your next visit in the area.

"Pet friendly"

4
28/03/2016

Very clean rooms and nice staff. Comfortable bedding, very pet friendly with small fenced area. Breakfast a little disappointing, many items depleted by 8:15 and not replenished in timely manner (breakfast from 6-9)

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. We are very happy to discover that you had such a pleasant experience with us!

"The only place to spend the nigght when travelling along this corridor!!!"

5
28/03/2016

The Hungry Detective always stays in Wytheville when travelling South and I always stay at the Best Western inn Wytheville. I arrive at the property late Thursday night during the Easter holiday and the hotel was at capacity. I made a special request for a quiet room and the staff did an awesome job with my request. Great room provided at the last minute. Incredible breakfast and super clean rooms. VERDICT: This is the only place to stay in Wytheville!!!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Pet friendly and people friendly too"

4
24/03/2016

Chose this hotel for its location and for pet-friendliness, and we were very happy with our choice. The front desk people were extremely friendly. Room was no frills, but was clean and quiet, and beds were comfortable. Got in a little late, but the local Pizza Hut delivered to our room, so the kids were happy. Breakfast in the morning was good with all the usual hotel offerings. There were a lot of travelers eating, so the seating was tight, but overall no problems. We will stay here again on our next trip through VA.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for sharing your experience it is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Great Place"

5
24/03/2016

This is a great example of a Best Western. Excellent location, southern friendly and efficient staff with very competitive rates. The breakfast was what we have come to expect from Best Western, good standard fare.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that your stay was enjoyable and we look forward to seeing you again

"Worst Hotel Visit! Don't stay here!"

1
23/03/2016

We booked this hotel through Travelocity as a one night stop on a March Break trip. We arrived well after midnight, or would not have stayed! The first room given to us had not been cleaned from previous guests. Disgusting! New room was not much better. Terrible beds, lumpy pillows, dirty carpets, cracked tile, hole in the bathroom door and cracked windows. Night reception was very rude. Day clerk very apologetic. Says hotel has not been maintained since new management. Don't stay here.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"signa"

4
20/03/2016

We were very happy staying at this hotel my kids loved it. We stop over while going to Myrtle Beach. It was located away from highway so it was quite. The beds were very comfortable.An excellent experience in a chain that I almost always use. Great value for the money and lacked not a single thing I could have asked for.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
It means a lot to us that you've taken the time to share the many positive features of your most recent stay with us. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to seeing you again!

"Good value, I would recommend as good budgeting. "

5
19/03/2016

Friendly staff, good breakfast, clean room. It was located away from highway so it was quite. It was an very good value for the price. Second Best Western I tried on this trip and in both cases the breakfast in both cases better than my usual breakfast at Hampton.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that your stay was enjoyable and we look forward to seeing you again

"Not Impressed"

2
16/03/2016

On our way heading north from Florida we stopped here for our overnight stay, using a coupon from the hotel coupon books. The total price we paid was 70.74 for 2 beds. The room number was 127 on the main floor. I'm sorry to say the room was a dump! Very dark and drab with one floor lamp and two desk lamps. Also the room was poorly cleaned and there were crumbs on the floor and hair in the bathroom. The tub was dirty, the grout filthy, and carpets needed a good vacuuming especially where the wall and floor meet. The inside of the door has been scratched by all the dogs over the year and there is an opening between the door and the jamb. The carpet in this area has also been scratched away from pets. There was also a bit of a pet throw up stain against a wall. The only positive I could find was that there were 3 new lamp shades that were clean and white. The beds were comfortable but the sheets were worn out. I went on to read other reviews on Tripadvisor and see that there is a review on this very same room (127) dated Jan.26 with the same complaints. Management responded then to say they will take care of it, well 2 months later, and nothing has changed. Don't bother giving me lip service - just clean the room and get a new door!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am sorry to hear that your did not have a completely comfortable stay at our hotel. Your observations are well noted and we will find a solution to this issue so we can offer you or any other guests a better experience in the future.

"Do not Stay"

2
16/03/2016

Staff unhelpful, no sales ability, no authority, and no help. Although clean, the building was built as cheaply as possible, I expect it to wear out quickly and cause more problems with guests. I would advise that if you have to stay here do not expect much from the staff or the chain. Other chains text you confirmation information they only email which may prove inadeqaute.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good Pet Friendly Stop"

4
11/03/2016

Very nice pet friendly accommodations, with plenty of grassy areas outside to walk a dog. The beds were very comfortable, the room was clean and the breakfast was better than most. I would highly recommend.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful.It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Stay here!"

5
07/03/2016

We found this hotel late at night, and we didn't have reservations. The price was really good, the staff was very friendly, and the breakfast was piping hot and really good. We could not have found a better place to stay.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Very Nice Hotel"

5
06/03/2016

Would recommend this to anyone traveling and needing to stay a night in between driving to another destination. The place is very well kept and the beds were very comfortable. The breakfast was also very nice and great coffee.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded.It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Trip Home"

5
01/03/2016

Dog friendly hotel. Clean and attentive staff. Good location. Plenty of places to eat in town. WiFi worked very well. Breakfast good. We'll stay here again next trip South. They have a self laundry facility too.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful.It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel!

"Convenient location - friendly staff"

5
28/02/2016

For an overnight stay close to I77, this hotel provided a convenient and pleasurable accommodation while we were en route to Florida. Continental breakfast was provided & filled the bill. We will definitely stay here again - probably on our way home.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Everthing I would expect"

5
25/02/2016

An excellent experience in a chain that I almost always use. Great value for the money and lacked not a single thing I could have asked for. I do wish they had scrambled eggs on the breakfast menu instead of those odd looking, sort-of poached egg "patties".... but there was a WIDE variety of breakfast items - more than I am used to seeing - more than I could possibly eat....

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for your compliments, rating and review of our high housekeeping, amenities and hospitality standards. Thank you for taking the time to share this five star experience with our management, staff, and future guests. We look forward to serving you again and giving you another five star experience.

"good location"

4
24/02/2016

I stay at this hotel about every 8 weeks, I have seen improvements to the site and like the location. Easy access to I-77 and I-81, and a good value. the fireplace is great as you walk in the lobby. and the desk personal are great.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.It is heartwarming to hear of how our efforts to give you a great experience, filled with comfort and convenience have been successful. We hope you're looking forward to your next stay as much as we are!

"On way to and from Florida"

4
23/02/2016

This was the top rated hotel we stayed at out of the ones we used for our vacation. Clean - quiet- economical. Put in the line up for every trip. Set back from freeway and easy get back on 77. Very helpful desk clerk- delishious coffee and good breakfast.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We are also happy to hear that you found the location to be so convenient for your needs. We are glad that you were satisfied with the hospitality of our staff and I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We look forward to seeing you again soon.

"Travel to Bella Terra Mini+SUV+Trailer"

5
21/02/2016

Very clean and up-to-date. Curb appeal, beautiful mountain view. Pleasant and courteous staff. Easy WiFi access, favs on cable (TCM, HBO, music video channels). Fast and efficient check-in/out. Excellent en route stopover. Booked through Booking Buddy with great rate!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for leaving your five star rating of our hotel. I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. I am excited to hear that we have been an important part of your travel convenience. Thank you for taking the time to share this experience. We are all looking forward to your next visit.

"A value stop"

3
19/02/2016

it's half way from Ontario to Florida. The motel is in good condition, clean and with good access to Interstates. Wytheville is a tricky location at the intersection of I81 and I77. It's a value stop with reasonable gas, lots of motels and all levels of restaurants. This property is reasonable but has a poor included breakfast. Real toss up on this one between 2 and 3 rating. Just improve the breakfast and it's 3 to 3.5 easily. Pool is outdoors and not heated. So it is seasonal at best.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I regret to hear that you weren't thoroughly impressed with our accommodations and service though it is good to hear that you found the majority of your experience to be satisfactory.I am happy to see the rating and to read the pros of your experience; yet I regret to hear of your dissatisfaction with the breakfast.We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"nicest place we have stayed"

5
10/02/2016

very clean,comfortable,suprisingly romantic and cozy.loved it there was a fire place in the middle of the area where everyone can just sit and enjoy use the internet,and just out the doors was a pool im sure it was nice .we could see it,it was february and snowy,but im sure it was as nice as everything else,oh and the breakfeast was awsome i never been to a place where you can make yourself waffles,there was eggs,saushage gravy,biscuets,saushage,bagles,cereal,freah fruit,one of the best i have stayed at

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We are glad your stay was comfortable and we look forward to your next visit!

"Best Nights Sleep Ever"

5
08/02/2016

The front desk lady went out of her way too do things for us. They had a popcorn machine for the customers and she made a fresh batch just for us. The eating area was a rustic setting and well laid out. The breakfast was a good spread, not real fancy. But still a good variety of breakfast items. The other Best thing was the mattress, it was firm, but not hard like a board. The room was nice size and nicely laid out also.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for sharing this heartfelt review of our hospitality and accommodations. We are glad that you found the majority of your experience to be satisfactory. I am so glad that you enjoyed the breakfast and the service. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Great stop along the way"

5
07/02/2016

Just looking for a value stop on the way this is the place , just off the highway . Staff is friendly hotel is very clean and well laid out . Easy parking The rooms are modern and clean Great spot for the price Stay here

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am so happy to learn that you enjoyed our hospitality, service and accommodations. It is wonderful to hear of the great impression we made with our amenities and services. Thank you for this review. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Good price"

3
02/02/2016

The best western was reasonably clean, but run-down. (Our toilet paper roll holder was taped to its place with masking tape.). But it met our needs- relatively clean and comfortable for a relatively low price. The clerk at check-out on Sunday morning, January 31 was very helpful.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We do appreciate the compliments to our front desk staff. We appreciate you giving your feedback about your recent experience in our hotel and I do apologize for the inconvenience you did experience. We hope to serving you again soon.

"Perfect Location"

4
02/02/2016

This hotel is in a good location for a midway stop to the east coast. The breakfast is above average and the staff is very helpful and friendly. I would recommend this hotel. The rooms are good and the beds are pillowtop mattresses.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for sharing this heartfelt review of our hospitality and accommodations. We are glad that you found the majority of your experience to be satisfactory. I am so glad that you enjoyed the breakfast and the service. We are all looking forward to your next visit and hope it will be just as enjoyable.

"The front desk staff quit this place is so bad!"

1
26/01/2016

OK so after driving 650 miles I pull into this hotel. It's a BW so I am not having extremely high expectations, expecially when I check in the front desk area smells like an ashtray. After the front desk staff checks me in and assures me it is a smokefree establishment I get to my room (127) and the door looks like it has been chewed or scratched to death, there are pieces of carpet missing and a 1/2" gap between the door and the jamb. Now I realize I am in a pet friendly room (and I have my cat) but seriously this is unacceptable. Wait it gets better, I turn on the tv and when I go to turn it towards the table the HDMI cord literally falls apart. So now I have a crappy room and no TV. So I go up to the front desk to see if I can get a different HDMI cord, when surprisingly no one is at the desk....now I see here in the lobby so I ask if she has an extra cord and she informs me she has QUIT! So no one can be checked in or have any issues resolved. How utterly unbelievable!! So here I sit in my room, getting a headache from whatever strange stuff is blowing out of the wall unit, with no TV and seriously considering just driving the 3 more hours down the road so I can get away from this nightmare. DO NOT EVEN THINK ABOUT STAYING HERE!!!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We sincerely apologize for the unsatisfactory experience that you had in our hotel. Rest assured that we'll look into it and resolve immediately. Thank you for your business and hope that you can still give us another chance on your next visit in the area.

"A welcome port in a storm!r"

4
22/01/2016

We had left Canada for Florida at 6 :30 am that morning, and drove all day into a persistent snowfall in West Virginia. We decided to stop around 5:00 pm in Wytheville and chose the Best Western for our night's stay. We used the coupon from the hotel discount book and were very pleased with the value we received. Our check-in was quick and courteous, our room was standard and clean, and the breakfast had ample choice and supply. Overall, a warm and comforting refuge on a snowy evening.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am glad that you had a pleasant stay in our hotel. We are happy to know that you enjoyed our clean accommodations and wide selection for breakfast. Thank you for staying with us and hope to see you again in our facility.

"Staff very accomadating"

5
18/01/2016

We had stayed at this hotel last month and was very satisfied. The same desk clerk was at the front desk. In I descoverwd he heater in our room had difficulty warming our room she was very prompt and cordial and kindly switched our room to one only 2 doors away. The new room was excellent.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for taking the time to share your experience.

"Pleasant staff"

5
15/01/2016

Staff was very pleasant and answered all questions, because I had never been to the area before. The room was clean and comfortable. The reception area smelled delicious because they had fresh (free) popcorn cooking! Very inviting and overall excellent experience.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Dear Jennifer J, Thank you for your choice to stay here with us on your first visit in this area. It is heartwarming to hear of how our efforts to please you with our hospitality have succeeded. We hope to have the opportunity to serve you again. Thank you for your time in sharing this wonderful feedback. We hope to see you again.

"It was ok"

3
07/01/2016

The Best Western in Wytheville was ok for an overnight stay. I would not recommend it for more. However, it was a delight to go into Wytheville and see what it had to offer. I recommend going to the Log House Restaurant. It reminded me somewhat of Colonial Williamsburg.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for appreciating our facility for an overnight stay. We sincerely apologize that we didn't meet your expectations with our facility. Thank you for your feedback as we will have our management look into this and resolve immediately. We hope that you can still give us another chance on your next visit in the area.

"Not the cleanest.."

2
06/01/2016

Sheets were dirty and I'm pretty sure it wasn't a stain. I found a hair in the bed, and there was mold in the shower. Floors needed to be vacuumed arpund the edges of the room there was visible dirt. Window was really dirty. Otherwise was ok but will not stay here again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We sincerely apologize for the unsatisfactory experience that you had with the cleanliness of our accommodations. Thank you for feedback as we will have these issues reviewed by our management and resolve immediately. We hope that you can still give us another chance on your next visit in the area.

"A little Hair"

4
05/01/2016

This was our second trip to this hotel. We stayed exactly a year earlier. The place was still very nice and will likely seek out another stay next year. We found hair in the sink and tub, and I am not convinced the sheets were fresh. Overall the product was good and the price was right.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you staying with us for the second time around. I am glad that you liked our nice facility and affordable rates. We sincerely apologize for the cleanliness of our bathroom and accommodations. Thank you for your feedback as we will have our management look into this and remind our housekeeping staff of their duties. We hope that you can still give us another chance to prove how much we value your business.

"Good enough for a one night stop during travel further south"

3
04/01/2016

Heading south to Florida, needed a place to stay for one night. This fit the bill, no complaints. Free breakfast (though to be honest, just had a bowl of oatmeal so as to be on our way quickly - so do not remember what else was offered).

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for choosing to stay in our hotel for your one night stop in the area. I am glad that you liked our affordable rates and free breakfast. Thank you for your business and we hope to see you again in our facility.

"florida trip"

4
03/01/2016

South Carolina needs to add additional lanes on I95. The traffic was very very slow driving south thru the State. Best Western in Wyethville VA was a good choice and very well priced compared to other hotels in the area.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am glad that we have met your expectations with our affordable rates and accessible location. Thank you for staying with us and we are looking forward for your next visit in our facility!

"Good location but noisy"

3
03/01/2016

This hotel would be an excellent place to stay as a one-night stopover for people like us travelling down to Florida from Canada if noise insulation was improved. We were longing for a good night sleep after a 10-hour drive and didn't get it because of noisy guests walking up and down the hall until late at night and again in the early morning. Even earplugs didn't help. The hotel is ideally situated, in a quiet setting and yet close to highways and mid-way between Canada and Florida. Rooms are big and clean. However, noise insulation is really a problem. This was our second stay here but we might consider another option because of this on our next trip down South.

"mr"

3
03/01/2016

room & hallways needed vacuumed, mold growing in bathroom. staff friendly, breakfast was good. had a nice area to walk your pets, to bad people don't clean up after their dogs. easy getting on and off expressways. a lot of chooses of restaurants.

"Best Western Wytheville, Virginia"

4
02/01/2016

Very professional staff, from making reservation to checking out. Rooms are very comfortable and clean and of sufficient size. The internet works great. The location.is ideal for anyone traveling along I-81 or I-77.

"OK for One Night"

3
31/12/2015

We stay at Best Western often and have spent the night here before. The room was in need of several updates such as bathroom tile and carpet edges. The bed was OK and we had our own pillows. We were unable to control the temperature to our satisfaction - could not make it cold enough despite turning the thermostat way down. We did not stay for breakfast this time.

"Darn near perfect!"

5
31/12/2015

Although this was a reward stay, their normal prices are very reasonable! Can't say enough about the quiet here. Kinda off the beaten path, but adds to the quiet. Decent breakfast, powerful and hot shower, kinda unique lobby design. Great place and would recommend to anyone!

"Disappointed"

2
29/12/2015

After reading the reviews on this website, I was disappointed with my overnight stay in December of 2015. As a female traveling solo I would not stay here again even for the good price. I had room #218. Here are my pros and cons: Pros -Good TV and remote; -Friendly service; -Beds were comfortable; -Decent Fitness Room with extra machine to work out all muscles. Cons -Room looked a bit run down; -Bathroom not as clean as it should be. Hair and dirt found in shower upon arrival, the toilet paper dispenser was falling out of the vanity; floor looked dirty. -The sheets did not look or smell fresh; -The alarm clock was filthy and lamps looked like they had not been dusted in some time; -The door was difficult to lock; -No lock on side entrance so anyone could come in.

"Hidden Gem"

4
24/12/2015

Still the best place to stay in Wytheville after several visits. Clean, comfortable, quite. Thanks again for a good nights rest. Hard to find a quality place you can trust anymore when traveling. I know what to expect when I arrive.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for being our loyal fan! I am glad that you always have the best stay with us. We are happy to know that you had a comfortable experience and a good night's rest. Thank you for staying with us and we are looking forward for your next visit with us.

"Well worth the drive."

5
18/12/2015

Very nice size room. Clean quiet and an overall good value. I will definitely stay there again. Breakfast was great. Staff was new but very friendly and helpful. The hotel is a little off the beaten path but worth the extra drive.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for giving us a five star rating! I am happy to know that we have exceeded your expectations with our accommodations, breakfast and staffs excellent customer service at affordable rates. We are definitely looking forward for your next stay with us!

"Nice place to stay overnight"

4
13/12/2015

The staff is excellent. Rooms and bathrooms are a good size. The bed is a bit firm but everybody has a different preference. Rooms are clean and the free breakfast is good. There is no elevator to the second floor so if you have difficulty walking up stairs call the front desk before you arrive. Wytheville is s small town but I think this place is the best value for the money.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am glad that you enjoyed your stay with us. We are happy to know that we have exceeded your expectations with our staffs excellent customer service, clean accommodations, free breakfast and affordable rates. Thank you for your business and we are looking forward for your next visit with us!

"Good place for overnight stay."

5
08/12/2015

Front desk was very nice.....room was clean and accommodating for 1 night stay. No elevators so that could be a problem if on second floor. Continental breakfast served....enough to get you going in the morning.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for giving us a five star rating! I am glad that you enjoyed your stay with us. We are happy to know that we have exceeded your expectations with our accommodations, staffs' excellent customer service and breakfast. Thank you for your business and we are looking forward for your next family trip with us!

"Relaxing destination"

5
07/12/2015

This is the perfect destination for the weary traveller on the way south. It is quiet, clean, friendly, affordable...perfect location right off the interstate. Great for a good night sleep before heading back out on the road. The breakfast is perfect and the eating area very bright with lots of tables. We have stayed here many times and have never been disappointed.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am glad to know that you find us as a perfect location at an affordable price. We are happy to know that you enjoyed our accommodations and excellent breakfast. Thank you for being our loyal guest! We are looking forward for your next family trip with us!

"Good Deal for the price"

4
04/12/2015

This motel was somewhat cheaper, although not budget. Still, it offered good value for money. A very pleasant staff, a fair breakfast and fridge and microwave, etc. were good features. Of course, it is not a brand-new place, but then at the price that is expect-able.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We are happy to know that you enjoyed your stay with us. Thank you for appreciating our efforts in providing you an excellent customer experience.Thank you for your feedback with our rates, rest assured that this will be forwarded to our management to have them look into it and probably adjust it . We would like to thank you for your business and have a nice day!

"Good for the Night"

3
01/12/2015

Clean, friendly staff. Hot breakfast is not the best. Wifi is not the best. If you like sausage gravy & biscuits - yum. If you want good eggs and sausage patties, not so yum. Great selection of cereal, waffles, yogurt, fruit, drinks, etc. Have stayed 3 times and not been able to use the internet with any reliability. Always grab a coupon at the welcome centre, best value that way.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for staying with us! I am glad that you are satisfied with our accommodations and staffs' excellent customer service. We sincerely apologize that our facilities and breakfast didn't meet your expectations. Rest assured that this will be forwarded to our management that they may look into it and resolve immediately. Thank you for your business and we hope that you could still give us a chance on your next visit in the area.

"Overnight stay on 11-29-15"

3
01/12/2015

Had stayed on first floor of this hotel previously, but only rooms available this time on second floor and reservation was non refundable. There is no elevator and had there not been a man to carry my luggage up the steps, I could not have gotten it to my room. I made lots of noise getting it down the stairs the next morning. If you are young and strong, heavy luggage would not be a problem, but that was not my case.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We sincerely apologize for your unsatisfactory experience with our hotel. Rest assured that this will be forwarded to our management as well as our staff for them to be reminded of their duties. We are hoping that you can still give us a chance to prove how much we value your business.

"Best Western Would not rent me a room"

1
01/12/2015

I called the Best Western in Wytheville Va. I explained that I am have rental property in their area. I am doing work on a unit and needed a room for 7 nights for my renter who is a physician in their area. I was told that they do not rent to local people. No Exceptions!! What!!! I was looking to rent a legitimate room for one week not by the hour. If the hotel is anything like their service I am so glad they didn't rent me a room.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We sincerely apologize for the unsatisfactory experience that you had with our hotel. I will surely forward this to our management to have them look into it and resolve immediately. Thank you for sharing your experience with us so that we'll know how to improve our services. We are still hoping that you can still give us a chance to prove how much we value your business.

"Bathroom floor"

1
30/11/2015

There was feces smeared on the bathroom floor and there was cigarette ashes in the bathroom. The toilet was not bolted to the floor tight enough and rocked when you sat on it. Staff was very apolagetic and had it cleaned up right away. The last time we stayed there the bed was made up but the sheets had not been changed. Again the staff was very apolagetic and gave us another room. Never again will we stay there.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Thank you for taking the time to share your experience and to bring these matters to our attention.

"Very nice, Would book again"

5
30/11/2015

My boyfriend and I were passing through on a road trip and needed a place for the night. Room and property were clean, staff was friendly and price was right. Close to town to grab a bite to eat. Would definitely stay there again. Only complaint was a barking dog in the hallway at 7am that barked for about 10 minutes- but having a cat I've travelled with at times, I appreciate a pet-friendly place.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for sharing this heartfelt review of our hospitality and accommodations. We are glad that you found the majority of your experience to be satisfactory, and I apologize for the inconvenience that you did experience. We are also thrilled to hear that you enjoyed our pet-friendly atmosphere and hospitality. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Scenic drive overnight"

4
29/11/2015

Very nice, very clean, very comfortable. Breakfast is no better or worse than most other hotels these days. Cereal, waffle machine, juice, coffee, etc. Sits at junction of I-81 and I-77. Very scenic area. Great for fall foliage. Away from highway - quiet.

"Decent place to stay"

4
29/11/2015

Room was nice and clean. Shower was great. Bed was comfortable and warm. TV and internet sufficient. Will keep this in my log book for future stays in the area. Overall quality was very good for the price.

"Missing locks safety issue"

2
29/11/2015

Our stay was not so great. The staff were very nice. Our room was on the second floor & there was no elevator. The outside doors did not have locks so they allowed anyone to come into the hotel. This is what gives a poor rating. The room otherwise was clean and comfortable. Breakfast was adequate.

"The Price is right"

4
28/11/2015

I stayed here on our way home to SC from Pittsburgh. We booked a Priceline no-bid queen room at a rate under $50. We really didn't expect much for the price but were pleasantly surprised. The room was nice and the breakfast good. I only gave this hotel 4 stars because we were on the second floor and there was no elevator. My only complaint was with Priceline who sold us a King room and put it into the hotel as a double room. The desk clerk was nice enough to switch it for us.

"Nice rooms"

4
26/11/2015

Rooms were clean recently renovated. Free breakfast was pretty good; waffles eggs novitiate and gravy, juice coffee. The rest of the hotel was dated but it was a good value. Staff was friendly and helpful. Kind of hidden behind other hotels. Would definitely stay there again. Could have used more than one person at the desk. Had to wait a bit to check in.

"Exceptional breakfast"

5
26/11/2015

We always stay here when visiting family for thanksgiving. Whether going to Pennsylvania or Georgia. Always a great place to stay. Miranda Compton prepared breakfast this morning and was so polite and helpful.

"Suprise"

5
25/11/2015

My wife made a mistake when booking this hotel. I have stayed at a Best Western on I77 but not this one. This hotel was much better than the other Hotel. Everything was excellent, including the price. We will definitely stay here again

"Very comfortable quiet stay"

4
24/11/2015

Rooms are large, well appointed and look like they have been recently renovated. Beds very comfortable. Wifi in rooms adequate. Breakfast adequate and breakfast area very nice. Price reasonable. Rooms quiet. Towels in bathroom not soft and fairly harsh - could use softener. Also shower fixtures loose. Bed frame protruded out about 5 inches and I tripped over it. Overall I would rate hotel 4+

"Pet Friendly but ..."

4
22/11/2015

The hotel was pet-friendly and the service staff very accommodating. We found the rooms to be clean. Actually a bit too clean the pet-friendly room we were in smelled like acetone but the staff was willing to move us even though they were having trouble finding rooms for everyone.

"Service staff outstanding"

5
21/11/2015

Service speaks volumes and this motel delivers every time. Had downloaded new app and was booking on it as a first time user. Missed some critical info and immediately called motel directly. Was referred to customer service and with assistance from April at this location able to rectify. We ended up to stay here..originally not sure if we would make it due to rain and high winds when leaving and almost a 550 mile journey. When we did get there a Sabrina waited on us. So calming and accommodating. Able to book us on lower level. .we are seniors and no elevator. Breakfast in morning was lovely as always. Everything clean in rooms and eating area.if this hotel works coming or going to destination we stop here. Quiet area.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. Thank you again for your thorough and insightful review.

"Nice Stay"

5
19/11/2015

Will stay again. Personnel very friendly. All the amenities that we needed were there. Bed was very comfortable. Breakfast station had a large variety to choose from. The only issued I had was the weak coffee. Maybe you can include one carafe of a dark roast coffee. Great value.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We are so happy to know that you had a pleasant time with us. We value your comments and we will see to it that this will be taken into consideration for future improvements we will implement at our hotel. Please do visit us again soon and thank you so much for your business.

"Pet friendly and secure location!!!"

5
14/11/2015

Great place to stop if your heading south. My wife and I were on our way to Charleston, SC and the Best Western in Wytheville was the perfect fit. Pet friendly, clean and great breakfast!!! Lots of parking if you have a trailer with w great location off the interstate. Peaceful and good nights rest in an awesome king size bed with fresh sheets and pillows!!!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We are so glad to know that you found comfort during your stay with us. We do hope that you and your wife will get to visit us again soon and thank you so much for doing business with us.

"BW Stay after College Reunion"

2
11/11/2015

We stayed at BW because we have had great experience with BW in Mt Pleasant SC, that is where we were traveling from. The rear entrance door was not key card secure, there was an offensive odor in the room,(almost like insectiside) the next door and upstairs noise was disturbing. There appeared to be mold along the joints of the bath/shower surround. We did not report these things because we needed a handicap bath and nothing else was available. We checked this at check in. In comparison to the Mt Pleasant SC BW which is a high tourist area the price here was almost the same and we got a whole lot less for our $

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We sincerely apologize that we didn't meet your expectations with our accommodations and facilities. Rest assured that everything you shared is escalated to our management and also to our staff to have them reminded of their duties. We hope that you can still give us another chance to prove how much we value your business.

"Great for the price...and pets welcome!!"

5
11/11/2015

Room was clean, quiet and comfortable, for a great price. My pet was welcome, and given a milk bone at check in!! Great hot breakfast included, with juice and coffee. Shower works well, bed comfortable, Good value, and slept well!! Staff was super, nice to us and our dog!!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for giving us a five star rating! Glad that your family and your pet enjoyed your stay with us. We are happy to know that we have exceeded your expectations in having an excellent customer experience. We are looking forward for your next visit with us!

"For the value, A-1...AND welcomed my pet"

5
11/11/2015

Room clean, quiet, good shower, comfortable bed. Wonderful HOT breakfast, coffee, juice. My pet was welcomed, treated well, got a milk bone at check in!! Good price for this clean, quiet, comfortable room. Stayed on our way to our destination, and such a positive experience, we stayed there on our way home from our destination. Excellent staff.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We are happy that you and your family enjoyed your stay with us. Thank you for appreciating our efforts in providing you an excellent customer experience even to your pet. We would like to thank you for your business and have a nice day!

"Wytheville Best Western"

5
11/11/2015

Excellent value and great, helpful staff. Breakfast was ok as is true with most similar situations. Free upgrade was offered which I took. A great, economical and convenient halfway point on our trip from Florida to NY.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for giving us a five star rating! I am glad that you are satisfied with our accommodations. Thank you for your business and we are looking forward on your next visit with us.

"Over priced"

3
06/11/2015

Room was okay, nothing fancy and bathroom could have been a little cleaner. Everything worked in room but the heater. Provided us with a good space heater as it would have been a pain to move at 12:30 am. 54 and raining that night. That worked fine for us. Breakfast should have been a little better. AAA rate 79.99/night I expect a little better at a Best Western for this rate.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We sincerely apologize that we didn't meet your expectations with our accommodations. I'm truly sorry to know that you find our hotel not worth the price. Rest assured that this will be forwarded to our management to have them resolved immediately. Thank you for your business and hope you can still give us another chance on your next stay in our hotel.

"Just Okay"

3
05/11/2015

stopped on this best western motel on the way to florida. The rooms are interior corridor but hotel still looks more like a budget motel. The hotel was overall clean but is still a big difference from the best western plus and premiers i have stayed at before. It was sufficent as we had just used this hotel to sleep before we hit the road down south.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for taking the time to post this review you have of our hotel. We recognize the things that needs to be updated and we would like to assure you that we are doing everything that we can to implement more improvements soon. We do hope that you'll consider staying with us again in the future and we will show you that we take your comments seriously and that we act on them.

"Stay type: travel way point "

5
04/11/2015

Room and building were well maintained and clean. Room was quiet and comfortable. Staff was courteous. And continental breakfast included assortment of breads, cereal, waffles, sausage and eggs. Stay was in line with my experience at other best westerns.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am glad that you enjoyed your stay with us! We are very happy that we have exceeded your expectations in providing an excellent customer experience. Thank you for the business and hope to see you again on your next visit in the area

"Very good for a hotel in this price range ($58 aaa)"

4
03/11/2015

Easy to reach from highway. Desk staff very friendly and helpful, lobby area much nicer than most, with a pleasant raised area for breakfast tables, room decor at least as nice and as modern as some hotels in a much higher price range, clean room and bathroom. We asked for a non-pet room, and had to take a room on the 2nd floor. No elevator. this was a nonsmoking room and there was a fairly large (about the size of a quarter) burned area in the carpet next to the bed and another one in the hallway carpe. I've seen alot worse though in more expensive hotels. Breakfast -- best coffee! Waffle machine. Desk staff working hard to keep food area tidy and tables clean, and to check in on how guests were enjoying the breakfast. There were also round fried egg patties of some sort, sausage and gravy, but I didn't try them. Orange juice was real, not watered down, or Orange "drink". Usual selection of cereals. No fresh fruit, but some canned fruit cocktail. Not a PERFECT place, but very surprisingly good for the price. Would definitely stay there again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for choosing us for your recent stay! We are very grateful that we somehow met your expectations in providing an excellent customer experience for an affordable price. I am glad that you enjoyed your stay and thank for your feedback. We are looking forward to do business with you again on your next visit in the area!

"okay for overnight stay"

3
03/11/2015

Large room , adjacent to highway.Looks like they are in process of renovating. Room was"surface" clean"--needs a deep cleaning. Would have appreciated an updated bath with higher rise toilets and handrails. Tub was badly scarred--did not use. Bed/pillows and linens worn beyond use---uncomfortable. On the positive side---staff friendly, location very quiet, and breakfast was great--with very nice eating area. Don't look for a good place to eat dinner--there are none! Steak house was awful!

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you choosing our hotel for your recent stay! We sincerely apologize that we didn't meet your expectations in providing an excellent customer experience. Thank you for the feedback as this will be forwarded to our management to have it resolved immediately. Thank you for your business and hope that you can still give us a chance on your next visit in the area.

"Great Stay"

5
02/11/2015

Great location. Restaurant was excellent and located within complex of hotels. Breakfast was excellent with large selection. Room was clean and Internet worked very well. Cozy breakfast area and well kept up.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you for choosing us for your recent stay! We are very grateful that we exceeded your expectations in providing an excellent customer experience. I am glad that you enjoyed your stay, we are looking forward to do business with you again on your next visit in the area!

"Cancelled Reservation After Seeing The Room"

2
26/10/2015

We arrived at this hotel and the staff was outside having a smoke break. I don't begrudge somebody a break but the work should come first. We had reserved a room for a Saturday night. (At $91) When we looked at the room it was on the second floor and the toilet was running. We jiggled the handle but could not get it to stop. There was a lot of noise in the room across the hall so we asked to be moved. They did not have a room to move us to. The employee was still working on cleaning a room. ( pm and your room is not clean? Do you have hourly rates? Needless to say we did not stick around for the room to be cleaned. We headed down the road. Not a clean hotel. Don't bother with this one!

"Affordable place to stay"

3
25/10/2015

We called for a room while on the road, and the only room available at the rate advertised had two double beds (not queens), but that was no problem. The shower drain was very slow. There is a lot available for the free breakfast; unfortunately the only part of my breakfast that was hot was the waffle I made. This place is close to Sagebrush Steakhouse.

"good value for the money"

4
23/10/2015

I was traveling alone with my dog. They are a pet accommodating hotel. It was extra 10 dollars for the pet. It was a clean comfortable room with a working TV. But the hair dryer did not work. I did not care enough about it to call anyone.

"Convenient to I - 81"

4
23/10/2015

Great Location, easy to locate off of I-81. Travel cross country twice a year, and this Hotel best suits my needs. Parking Lot was very convenient to Room. Made for easy unloading of Car. We originally selected this hotel because it was/is pet friendly. Staff friendly and very helpful. Breakfast including and was ok and satisfying.

"Always a pleasant stay when on the road"

4
22/10/2015

This Best Western is a comfortable,clean and inexpensive place to stay when traveling I-81. We frequently drive from Baltimore to Nashville and Wytheville is almost dead center between the two making it a very convenient place to stop.

"Good location, amenities"

4
20/10/2015

Close to I-77 and 81, but far enough away to not be affected by the noise. Clean, comfortable room, although the bed was rather high. Better than average breakfast. 24-hour coffee, good free Wi-Fi and dog friendly.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
I am glad to know that you enjoyed your stay with us. We are very grateful that you appreciated our efforts in providing guests a great customer experience. Thank you for your business and we are looking forward pn next visit at our facility!

"Nice BW in Mountain Atmosphere, But Beware Pet Friendly"

3
19/10/2015

Needed a one-night stop after driving 9 hours. Wanted a nice quiet, restful hotel but that is not what we got. Did not realize it was "pet friendly" until the dog next door started yapping and didn't stop until I called the desk. Adding insult to injury the room they gave us was an adjoining room and the people next door must have put their pet cage right in front of the door ... making that barking sound all the closer. The noise did stop at 11:00 however after a 9 hour drive, we were ready to call it a night long before then. Other than that, it was a nice BW. A little older that has been updated to some degree. Lots of mold around the tub but the amenities were fine. Free internet and a great breakfast before heading out the next morning. Next time I'll make sure we stay in a non-pet friendly hotel.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We sincerely apologize for the unsatisfactory experience that you had with our hotel. I will surely forward this to our management to have them look into it and resolve immediately. Thank you for still appreciating our other facilities. We are still hoping that you can still give us a chance to prove how much we value your business.

"Mountain Ride 2015"

3
17/10/2015

There was a musty odor in the hallways but not in the room we occupied. The room was very clean and the beds comfortable. Décor was average. Amenities were fine. Check in staff (Scarlett) was super. On check out we had to wait several minutes after ringing the counter bell for the clerk to arrive - he appeared from a side room drowsy and sluggish???? The breakfast really needs to be reworked - the exact same offerings both mornings. Hot Items - Sausage patties, biscuits, sausage gravy and "scrambled egg rounds" - ugh. There were several choices of hot & cold cereals as well as the usual assortment of baked goods, yogurt and fresh fruit. Yes, I know this sounds like a lot of choices but the hot items were really lacking. We were there for a good place to shower and sleep after riding all day - and that we did get. The price did fit our budget.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We sincerely apologize for your unsatisfactory experience with our hotel. Rest assured that this will be forwarded to our management as well as our staff for them to be reminded of their duties. We are hoping that you can still give us a chance to prove how much we value your business.

"Good for overnight stop"

3
17/10/2015

Long drive....need a place to crash? This will do fine. Pet friendly (bonus points!) and large room, free wifi and breakfast makes this a good pit stop when you're tired from driving. The staff is friendly and the breakfast offered the usual choices with the addition of biscuits and gravy! Welcome to the South! Only complaint I have is that when we arrived at our room, the bathroom wastebasket hadn't been emptied from the previous occupant and was pretty full. Not a big deal to me but just a heads up for the hotel staff to be a bit more diligent to avoid complaints from others. Nice little hotel.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Hello poddygirl, Thank you for taking the time to share with us your recent experience at our hotel. We are pleased that we could be able to provide you with everything that you needed during your trip. I hope that you and your family will get to enjoy the best of what Best Western can offer to its most valuable guests.

"Pleasant BestWestern"

4
16/10/2015

Stayed one night in king-bed room. Room was clean,everything worked, shower was good and bed comfortable. Room was quiet and slept well. Breakfast was fine but particularly liked the light , airy breakfast area. Would stay again.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Hello Graham B, Thank you very much for your feedback! Knowing that we were able to provide you with a clean and comfortable accommodation as well as great meal to start the day is quite accomplishing for us. We hope you're looking forward to your next stay as much as we are!

"On our way south"

5
14/10/2015

This was about half way for our trip south and the Best Western was a nice place to stay. It way clean and comfortable. It's tucked into the mountains and the views of the changing foliage were fantastic. We will stay here again on other trips south.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
It saddens us to know that we weren't able to give you a great experience during your stay and we do hope that you'll give us another chance in the future to make it up to you and show you how much we value your business. We recognize the things that needs to be updated and we would like to assure you that we are doing everything that we can to implement improvements soon.

"Off the beaten path - Nice and Quiet!"

4
13/10/2015

This is your basic dependable Best Western. Nice staff and comfortable rooms. Nothing fancy but nothing to complain about. Because it is a bit off the interstate, it was really quite at night as well.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for appreciating our efforts of providing your with clean and comfortable accommodations and we do hope that you'll get to visit us again soon. Thank you so much for your business and may you and your family have a wonderful day ahead.

"Decent Hotel"

3
13/10/2015

The room was comfortable and the breakfast adequate. They did have a hot bar with eggs, sausage and biscuits. The coffee cups did not match the lids so you couldn't take your coffee with you. This motel is good for just getting a good night of sleep and getting on your way. I wouldn't recommend it for those looking for ambiance.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
We are very sorry to know that we weren't able to give you a great experience during your stay and we do hope that you'll give us another chance in the future to make it up to you and show you how much we value your business.

"Off the path"

4
11/10/2015

traveling North on 81 you must get off 81 and circle around and cross three lands to make a right turn. we were late in the day and had no traffic so getting over no problem. Rooms were clean and beds were good. breakfast was good but the lids for the coffee were the wrong size so "to take" was a little tricky. I talk to the from desk to see if they had the right size and was told the they keep giving them the wrong size

"Good Hotel at waypoint"

4
10/10/2015

Stayed here on my way to another city. Very good for my purpose. Close to major highways and was able to get there and out without incident. Near restaurants and such. Would stay again on my way. Travel by car a lot and the hotel is in a very good location to connect to many places I go.

"Stay here in Wytheville"

5
09/10/2015

This Best Western is a great hotel. There is beautiful scenery, (we had a mountain-view room) an attentive and courteous staff; yummy free breakfast and comfortable rooms. Meticulously maintained. We thought it was new! Good location for nearby restaurants and places to visit.

"Nice overnight experience"

4
07/10/2015

Great motel at a fairly reasonable price. The frond desk clerk went out of her way to be helpful. The room was clean and the bed was comfortable. The breakfast was pleasant and well stocked. The location could have been better a bit set back and difficult to find the entrance road. The accept pets for a $10. fee regardless of the breed. All in all a very pleasant place with clean room and a helpful staff.

"Great value"

4
06/10/2015

Nice location - easy access from interstate. Clean rooms, good shower, but small issues with toilet. Extremely comfy bed made for excellent sleep. Good breakfast, well presented. Excellent staff. Rooms can be accessed from outside without any security lock, only drawback. But great value!!

"Better than i expected"

3
04/10/2015

I'm on a bus tour, so i had no control over lodging. I've never had even a remotely good experience in a Best Western before, so i was kinda traumatized when i saw that we were staying in one. Based on my expectations, it was fine. The room was clean and comfortable. The bathroom felt solid and private. The beds were comfy. The continental breakfast was adequate, but nothing beyond that. Overall, for a night on the road, it wasn't badbad, but i wouldn't stay there if i was staying in the area for longer.

"Just Ok"

3
02/10/2015

This is one you may want to pass on. For the price the room was so so and the staff the same. The breakfast was nice but overall the vibe was old. Outside hallways poorly lit and no security on the outer doors. Unnecessary no smoking signs everywhere. The workout room had 4 machines.

"Wytheville Inn"

5
01/10/2015

We were traveling from Tampa FL to Rome NY and this hotel met the needs of us traveling from Ashville NC enroute to Hershey PA. I called from the road and was received very well. Evening clerk was knowledgeable of the product she was selling and was eager to assist if there were any other questions.

Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review
Thank you so much for taking the time to post this lovely review you have of our hotel and of our staff. We are so glad to know that you had a pleasant time with us and we are so grateful for your recognition of our hard work in making sure that all your needs are attended to promptly. We do hope that you'll get to visit us again soon and we promise to serving you the best that we could. Thank you so much for choosing to stay with us and may you have a lovely day ahead.