Best Western Prima Hotel Wroclaw,  Wroclaw

4.0/5  - based on 224 guest reviews.
Ul. Kielbasnicza 16-19, 50-110, Wroclaw, Poland - See map
+48 71 782 5555 +48 71 342 6732



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Restaurant
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 224 traveler reviews
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Stay at this beautifully renovated hotel crafted from four historical townhouses amid the Polish history and culture of the Wroclaw city center! The Best Western Prima Hotel Wroclaw is conveniently located in Wroclaw, Poland near the German and Czech border. Hotel guests are conveniently located directly in the city center within a few minutes walking distance to the market place and the city's university. The Best Western Prima Hotel Wroclaw offers all the right amenities for business and leisure. Each well appointed guest room provides cable television with an English news channel, hairdryer, pay direct dial telephone and available rollaway beds. Guests of the hotel enjoy a complimentary full breakfast in the morning as well as the hotel's restaurant and terrace beer garden. Additional amenities include an exercise facility, safe-deposit box, mini-bar, guest laundry, conference facilities and elevator. For exceptional service while traveling, make an online reservation today at the Best Western Prima Hotel Wroclaw in Wroclaw, Poland! Enjoy your stay.

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Room 1

Guest reviews

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based on 224 guest reviews
Business Business 56
Couples Couples 86
Family Family 25
Friends getaway Friends getaway 28
Solo travel Solo travel 17
Sleep Quality
Best Western Prima Hotel Wroclaw,Wroclaw
  • 4
    « Great Hotel »

    A group of 15 of us stayed here for 3 nights . It's a great hotel & brilliantly located only about 5 min walk to main Square . Excellent breakfast. Great room service and very friendly reception staff .

    « Family and friends »

    Stayed here for 3 nights(Fri-Mon) in a double room with a Queen sized bed. I personally hound the mattress hard. Only one duvet that didn't hang down side so was too short. Asked for a second duvet and one was dropped up right away.Staff very helpful and curteous. Breakfast was typical continental breakfast but had everything you could want.This hotel is ideally situated from square(about 1 mins walk). Only slight negatives was that the hotel bar closes really early even at weekends (10-10.30ish). As other reviewers mentioned the hot water was an issue depending upon when you showered in the morning.We went for breakfast and showered after breakfast and water was hot.Shower pressure not great but adequate.No windows to open so could be hot in Summer. But it was absolutely fantastic value for money and only really slept and ate here as you normally do on a short city break. I would definitely stay here again due to the fantastic value and location and friendly staff.The minor negetives were nothing off-putting.

    « Excellent Location, good value »

    If you are looking for a nice hotel, thats friendly , clean and in a central location then This is a good choice. The decor in the rooms could do with a little updating , but kept very well, the breakfast is adequate, something for everyone, I didn't get to try out the fitness area.Every member of staff was friendly, helpful and very professional

    « No hot water »

    There was no hot water on arrival and the situation was the same the next morning. This was very disappointing and inconvenient. It meant an unpleasant shower experience. Pointed this out to check out staff but no refund - only an apology.

    « Excellent Value for Money »

    Stayed for 3 Nights. Room furniture a little dated but perfectly adequate. Room was a little too hot for me. No opening windows and the air conditioning seemed to be ineffective or not working. Had to open my door to let some cool air in. Situated on main road with trams so if you are noise sensitive ask for a room away from the traffic. I had a room which overlooked the road but the noise didn't worry me. Breakfast was adequate but nothing special. Gym was antiquated. I suspect it would be rarely used because the equipment is so old. Hotel well located on the edge of the old town. It is about a 5 minute walk to the old town city centre. Some very very good nearby restaurants which you pass as you make you way into old town. Hotel had its own open air car park which was attended during the day. Parking fee very reasonable Despite the "criticisms" the hotel is excellent value for money. Would I stay here again: YES.

    « A good hotel. No serious defect. »

    We had a quiet and large room. The TV did not offer a lot of cable channels and we sorely missed the news of the US campaign. My wife slept badly and kept asking me: what is the last outrageous thing done or said by Mr Trump? I tried to buy a Polish paper to find out (I know somewhat the language) but discovered only that the present Polish government is desperately trying to imitate Mr. Trump and to return to the style of nationalistic government the country had in 1938. Breakfast was excellent and served in a succession of small rooms which allowed to eat in peace. Coffee was served by a waiter rather than by an inefficient machine as in a Novotel Cracow hotel. I recommend this place but do not expect a thrilling place.

    « A good location at a reasonable price »

    In choosing the the Best Western Prima I was guided by location, reviews, price and the fact that breakfast was included. The location turned out to be excellent - less than five minutes walk to the Market Square. Everything about the hotel was clean and in good condition. We enjoyed breakfast each morning although here, as in other hotels, I was left wondering if it is possible to buy muesli with corn flakes mixed through it or is the mixture a cost saving measure? In any case there was a fairly extensive choice of dishes for breakfast. It should be noted that outside the summer season the restaurant is closed on weekend nights but we had dinner there on a Monday and found it tasty, the servings generous, and good value. The staff were helpful and friendly, the WiFi was excellent, and the rooms warm and fully equipped (unless you prefer a bath to a shower). The only minus was a lack of hot water on our third morning but these things happen and a technician was working on the problem.

    « Nice hotel in a good location »

    This hotel is a good option for the old town. The staff is very nice and the rooms are nice overall. The room is a bit older especially in the bathroom. It was clean but could use with a good deep clean in the grout near the toilet. The tiles could use updating as well. The hotel is good overall and is worth a stay especially at it reasonable price. If you would like fresh air, the windows cannot be opened. The breakfast is very good. Parking was fantastic and right next store.

    « worn Hotel but good location »

    Just had had a long weekend at Prima Hotel Wroclaw. Hotel is not new, and placed in a corner of the Old Town, a good location. Arrived to the Hotel at 1PM and first word from the reception was that check in begin at 2PM, but she will see about our room was free. Got room number 419 at 4th floor, with a good view and a big bathroom with tube. But here was an annoying hum in the room especially at the headboard of the bed, come down to reception to ask for another room, now the reception, not good in English, but there will come one to look at the problem. He started by measuring the temperature and say it was OK, but he do not understand a word of English at all. Next a kind of manager shown up, and after a few minutes we was able to move to room 404, a smaller room, with a small bed 140 cm, and small toilet, and sloping walls, but ok as no noise. The Aircon, was running but not working properly stay at 14 dg. Room was at least 25-27 dg. No windows can be open. Ok for stay in 2 nights. Breakfast was good, but the Hotel bar closed, so no football Poland vs Denmark on a big screen :-( Room was clean. The Aircon are very old and noisefull, staff ok as long as you not had any complaint. Bar often closed, but a lot lot of bars and restaurants around the hotel 5-10 minutes by walking, you can count about 10 bars and 25 restaurants.

    « Excellent Location and friendly staff »

    We stayed here 2 nights with a Polish American Tour. The hotel is very close to the square and close to many restaurants and bars. Furnishings are cheap. The room we had - a corner room was large compared to many hotels we have stayed in while in Poland. There was a mini bar. Adequate lighting and plugs to charge electronics. Temperature controls were good. They did have a fitness room in the basement and all the equipment worked. There was no room safe and housekeeping/maintenance needs a bit more attention. The shower in room 300 drained very slowly and was dirty and full of hair. Breakfast buffet was not the greatest, but adequate. Fresh fruit was quite nice. Our room was a bit noisy from traffic, but we did sleep ok. Cheap bed with 1 large and 1 small pillow per person.

  • 3
    « Excellent Location but noisy climate control »

    This hotel is very well located and the staff is very helpful. However there is a major flaw 1) it is absolutely not possible to open the windows AND 2) The climate and ventilation system is outdated and extremely noisy As a result it is not very easy to sleep Especially if the maintenance people of the hotel switch the system to the maximum in the corridor and stairs!!!

    « Best Western, A Boutique??? »

    Yes, that is true. A Best Western property could be a possible boutique hotel. Those of us who live in the USA think of these chains as low end, a place to crash for the night while on the road. But these chains like Best Western, Holiday Inn, Choice etc have a completely different image outside the USA> They are far more upscale and in some cases like this one, bordering on being a boutique! The location was perfect, the service as friendly and warm as it can get, the room we had was one of the most spacious in Europe, the breakfast was the typical European spread. There was complimentary iced tea and juice near the Reception. The only downside was that wifi was terribly slow. But other than that, this was very good value.

    « Fantastic »

    We really enjoyed our stay here. The location is great, just off the main square with atmospheric pubs next door and lots of good restaurants nearby.The rooms are a bit old fashioned but clean with comfortable beds and our room (306) was spacious and quiet. The staff at reception are excellent - helpful, great English and well presented with good attitude. My husband is from Finland so the sauna was a real bonus and we loved to be able to use it. (Ns the jacuzzi) after a hard days sightseeing! Breakfast was good and plentiful and Internet worked just fine. Good value too. We recommend this hotel highly.

    « Franchise in a foreign land »

    The room was clean, small and very nice. Then in the middle of the night the ceiling tile in the entry way fell out. There was obviously some water leaking and caused the problem. The next day they were prompt in cleaning and repairing while we were out. The location is perfect, the price was amazing. It was a wonderful experience, except the ceiling but that was no big deal as it was handled well. The staff was all very friendly and efficient. I would definitely stay here again.

    « Good location and value »

    Modern hotel located close to the main attractions with a friendly and polite staff, and good breakfast. Rooms are good, but the Internet which is weak, and there are sometimes problems with hot water.

    « Great find. »

    We got a great location and so much more when we booked this Best Western hotel in Wroclaw. The parking was easy, convenient, the staff was friendly, and spoke English. Best of all, the hotel has a cozy workout room and jacuzzi area for guests to use at no extra cost. We will book this hotel again. As with many European hotels, request a room with a bathtub if you want one.

    « Very Good »

    We stayed in May and June on two separate trips. Staff are very friendly and accommodating. It's an oldish building so rooms vary in size. They were clean and a kettle to make tea and coffee can be available. Breakfast is good but they did struggle to keep up on one particularly busy morning. Ideally situated for Rynek.

    « Great location and excellent value »

    We stayed here with friends when visiting Wroclaw for the David Gilmour concert. Delighted on arrival to find that the location was literally a few minutes walk from the Rynek (market Square) area. The hotel was very clean and included a free breakfast. We didn't expect much, however the breakfast was superb. Unanticipated bonus was the air conditioning as outdoor temperature hit 39 degrees when we were there so this was a godsend. We would definitely recommend and stay here again. Only thing we found slightly odd was the duvet - it sits squarely on the bed with no overlap at the sides which u wud normally expect. It wasn't an issue, but just odd.

    « Fabulous Hotel »

    Stayed for 3 nights while visiting cousins nearby. Had a great time hotel very comfortable and breakfasts were really great, staff helpful some spoke good English. The city is really nice and hasso many bridges it is called the second Venice. City tour is a must on the golf carts we had a great time.

    « Good location, poor hotel »

    This hotel is located a couple of minutes walk from the town square, (which is very nice with some fantastic buildings). This hotel has two good points, it has is own car park and the price is reasonable. The bad points, its in need of updating as it appears to be stuck in the 70's and if you are at the back of the hotel take some ear plugs as the trams go past every 10 seconds and some of the make the bed shake.

  • 3
    « good localization quiet good value »

    Cameral hotel with good localization, no great excelent value, friendly staff and small parking and average breakfasts, average rooms, average atmosfere, average decoration - finally good

    « Great location, excellent value »

    We spent less than 60 euros per night, in a nice double room at the fourth floor, very good breakfast included. The location, straight in the centre, is great. Because of this, it would perhaps deserve 5/5 instead of 4/5. However, I found it quite difficult to get accustomed to the bed cover, that was too heavy while there was no light sheet. Also, the hotel faces on a quite noisy street (the fourth floor is alright, anyway).

    « Great location, good value for money and very helpful staff. »

    I visited Wroclaw with my mother (90 years old) and Best Western Prima is very comfortable as it is at a walking distance from the heart of the city. The rooms are all right but stuffy as it is impossible to open the windows. Breakfast is good. A special mention goes to the staff at the reception - especially to Justyna - who went out of her way to give us all the information we needed.

    « Nice, Friendly and great amenities »

    My husband knows how much i like to have a bathtub in our room when we travel. In Europe, you need to request one at hotels. This Best Western had a bathtub in the room plus a nice spa area with its wellness facilities. A sauna, jacuzzi and workout area. Very nice. Friendly service as well. And, great location. We walked everywhere.

    « Great location and spotlessly clean »

    I stayed here for two nights and overall was really pleased with the hotel, which was excellent value for money. The location is perfect and the hotel is literally a 2 minute walk to the heart of the Old Town. I had a single room, which had a double bed in but was very much on the small side - that didn't really matter though and it just made it a very cosy space. Although close to the main ring road, I found that noise wsn't an issue at all. The furniture was a little dated but the bed was comfortable and firm and the bedding was comfortable and fresh. The room and bathroom were immaculately clean, right down to the taps in the shower and the tiles throughout the bathroom being spotless and shiny. I did find that the room was a little hotter than I would have liked (the wondows don't open) and even though I had the air conditioning on as high as it would go, that didn't really help too much. Also, the curtains didn't fit right up to the edges of the window, which meant that the room never really got dark. Breakfast was good, with a good choice of both hot and cold food, and they are also happy to make eggs to order. If you're looking for value for money in a great location then you can't go far wrong with this place.

    « Great location »

    The location is great. However, the hotel is a bit older. The room we were in was extremely hot and we couldn't open the window for fresh air. Therefore, we didn't sleep as good as expected. Breakfast was sufficient. The staff was very friendly and helpful.

    « Good hotel »

    This hotel is in a great location. Breakfast was lovely and hotel is quiet. Rooms are quite dates but other than that was all great! Didn't eat at the hotel as so many nice places locally. Rooms and bed is big and a great starting place to explore Wroclaw.

    « Great location, average service, bad cleaning habits »

    A nice hotel with a private parking in the very centre of Wroclaw, quiet and with tasty breakfasts. I would have given it a MUCH better rating if it wasn't for two main problems. 1) The temperature in the room should be more easily adjustable. We came to Wroclaw to enjoy the Christmas markets, so in December, and the aircon / heater in the room on the first night was working just fine, but on the second day and night it was actually cooling the place down, so we just turned it off. 2) Another big minus is that (at least on the higher floors) you cannot open the windows and the only way you can get fresh air is through the aircon / heater. Please look at the picture to see in what an awful state the aircon in our bathroom was!! There was so much dust on the grid that it was repulsive. Our room was generally quite clean when talking about the daily/weekly cleaning tasks (vacuum cleaning, washing the bathroom tiles etc.) but the place could really do with some big clean-up of places you don't tidy daily (aircon, polishing the lights and switches etc.).

    « Great location, just needs to sharpen up on a few things »

    Stayed here for two nights, on our first night we were upgraded to a suite due to the Hotel being full. Great, so much space. On our second night we were in a standard room but lacking towels, towels were arranged but due to a laundry problem there were only two provided. Then the next morning we found that the bath did not drain due to the plug being broken, difficult! Overall though, the impression was good and the location is only 5 minutes walk from the market square.

    « Decent choice for value and location »

    Stayed at this hotel for 2 nights and was mostly satisfied with how it all went. The room was comfortable and clean and the staff were friendly and helpful. Few minor gripes were the fact that the sink was clogged upon arrival and wasn't fixed during the whole stay and the cooked breakfast wasn't great, although the other options made up for this. All in all I'd recommend this hotel for its location and price.

  • 4
    « value for money »

    realy great location in terms of that it is realy close to the center and main square. Also great is that hotel has its own parking place (50 zlotých), because there are no free places around thanks to location close to university, square, river and more.

    « good location great value »

    on the edge of the old town minutes away from the square probably the best location in town. room comfortable, breakfast plentiful and good quality, hot and cold selection. At around £40 per night value was very good. only issue we had was only a shower but that a regular if trivial complaint we have. comfortable beds some noise from the trams but not realy an issue otherwise quite enough.

    « Everything you need »

    Spent one night here. Room was nice and clean with older furniture but everything well looked after. Beds were comfortable and bathroom large. Breakfast was very nice. Staff friendly. Location is great but its difficult to find ones way to the hotel parking, ask for a map in advance, it will make it easier for you.

    « you can't get much closer to main square »

    Great location just a block away from the main square. Rooms were clean and all air conditioned and comfortable beds. Staff on reception were friendly and helpful ordering taxis etc for us. No tea or coffee in rooms and bar closes early so have a nightcap in the square. Breakfast was typical american with pancakes etc or full english, eggs had to be ordered so allow 20 minutes for an omelette as the white and yolks are beaten separately then folded in so you get a very light and fluffy omelette

    « Great Location & value for money »

    We had a lovely stay in Best Western. Got a secured though paid parking. Rooms though old were well sized & bathroom was really big too! Breakfast had a good mix of both hot & cold dishes. Service was good. It also included a complimentary morning tea served in our room . The staff were also friendly Location was very central.. a 5 minute walk from the hotel to the Main Square. Would definitely recommend it and happily stay there again.

    « Excellent Location »

    The hotel is in a great location near the Rynek in the centre. Well appointed but lacked tea and coffee making facilities in the room. Staff are very friendly and helpful. The breakfast is a good selection of cold meats, cheese etc and a small selection of hot food.

    « Excellent value »

    Just returned from a four night stay. Clean & we'll kept, very reasonably priced & the breakfast was delicious, particularly the scrambled egg. The room includes a mini bar (at extra charge) a hairdryer, plenty of towels etc. Very well placed for the old town or the river. If returning to this part of Poland would most likely stay here again .

    « Perfect location »

    Typical chain hotel set up in a classic building on the edge of the historical city center of Wroclaw. Due to its perfect location (you walk 5 minutes to the main square) it is a good option for business travellers and tourists alike. The rooms are spacious and have the usual amenities.


Getting to the hotel ...

All directions
·From: Highway A4. Go to the city center, turn right on Karkonoska Avenue and stay left. Pass Powstancow Sloskich Square, and go to Swidnicka Street. Turn left to Podwale Street then right to Krupnicza Street. Pass over a moat to Kazimierza Wiekiego Street. Turn left to Kazimierza Wiekiego Street. This is a part of the ring that surrounds old town. Stay on this ring. At the Odra River, the Best Western Prima Hotel Wroclaw is on the right.