Best Western Hotel Woodstock Inn,  Woodstock

4.0/5  - based on 300 guest reviews.
990 Lake Avenue, 60098-4244, Woodstock, United States - See map
+1 815 337 0065 +1 815 338 0895

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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based on 301 traveler reviews
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Ranked #1 hotel in Woodstock and the surrounding area. Experience small-town charm with big-city amenities at this quaint Woodstock, Illinois hotel just minutes from historic downtown Woodstock. The Best Western Woodstock Inn offers affordable, comfortable and convenient accommodations. This McHenry County hotel is just minutes from picturesque downtown Woodstock. Here, numerous boutique shops, restaurants and businesses flank the charming Woodstock Square, including the historic Woodstock Opera House - where the likes of Paul Newman and Olson Wells launched their careers. Guests are drawn to annual events that include art fairs, Dick Tracy Days, the Groundhog Day Festival - the 1993 Bill Murray movie was filmed here, and the Lighting of the Square, a holiday favorite. Outdoor enthusiasts love that this Woodstock hotel is less than a mile away from an extensive park system with impressive bike paths. Conveniently located in the heart of McHenry County, the Best Western Woodstock Inn offers easy access to the surrounding cities of McHenry, Elgin, Algonquin and Huntley. The property is close to internationally known companies such as Brown Printing and Well's Manufacturing, and also serves as a convenient lodging option for utility workers on local projects. This Woodstock hotel is also a short distance from O'Hare International Airport, Midway International Airport and the Rockford Airport. Guests at this pet-friendly hotel in McHenry County enjoy amenities that include luxuriously-appointed and spacious guest rooms with complimentary high-speed Internet access, flat-screen cable satellite television, a microwave, refrigerator and coffee/tea maker. Select rooms feature whirlpools and we also offer ADA-accessible rooms. Plus, guests will awake each morning to a complimentary continental breakfast and free newspaper. Visitors will also enjoy the on-site pool and fitness center. Book your stay today!

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Room 1

Guest reviews


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based on 301 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
141
Verygood
 
102
Medium
 
32
Poor
 
11
Horrible
 
15
Business Business 60
Couples Couples 75
Family Family 120
Friends getaway Friends getaway 26
Solo travel Solo travel 13
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Woodstock Inn,Woodstock
  • 5
    « Pet friendly »

    Anyone traveling with a labrador retriever knows it's hard to find pet accomodations for dogs over 30 lbs. Woodstock Best Western not only allows my size dog, but I found that the pet room was exceptionally clean and fresh smelling. It was worth the extra pet fee. There is a good size private area for dogs to take care of business.

    5
    « Best stay at Best Western! »

    My son, his girlfriend, and I drove up to the Chicago area to attend my mother's funeral. After driving for roughly 9.5 hours, and being exhausted, both physically & emotionally, service was excellent

    4
    « SWEET »

    Could be better if there was food at night. I had to walk to the nearest Wal-Mart to get food in the dark with my 11 month old daughter. The stay was lovely and the room was amazing but all and all I was hungry.

    5
    « Clean & Comfy »

    We stayed here for 2 nights while visiting family; we didn't find anything disappointing about our stay here. The staff was friendly, efficient and welcoming. You felt like they were actually listening and wanted to know, when they asked how you were. Complimentary breakfast; wine & beer bar was a nice touch. I'd recommend the ?3 Brothers? restaurant right next door. We'll definitely stay here again next year when we're passing through.

    4
    « What We Were Looking For »

    The Best Western in Woodstock, IL was very clean and comfortable. The staff was friendly and helpful. We liked the nice, big pool, which was clean and not overly chlorinated. The pool room was nice and warm. The fitness room had quality equipment. The free breakfast was deluxe. We really enjoyed the cute town of Woodstock!

    5
    « Clean and friendly »

    We stayed at Best Western in Woodstock forf the first time. It was very clean. Friendly staff. the hot free breakfast was amazing. Essy and friendly checkout. Within walking distance to many restaurants.

    4
    « Great budget value »

    Stayed two nights and enjoyed the location to meeting area and cute Woodstock town. Hotel was clean and updated. Pleasant and comfortable experience. I would return if in the area again. Had a small problem in the shower/bath area, but they fixed it the next day. Staff was helpful and pleasant--maybe not the friendliest but professional.

    5
    « Great staff »

    This is the third year that my company has returned to Woodstock IL and used the Best Western. From the first time we stayed hear up to now the staff have treated us like family. My schedule changes often and they always have been able to take care of us The front desk staff is wonderful from the manager Pradip and Ria to the owner and even the new staff Caryn. The breakfast is always tasty, great indoor pool. Thanks again and see you next year

    5
    « Excellent service!! »

    We stayed here for one night. The rooms were very clean and comfortable. We enjoyed the continental breakfast lots of choices. The entire hotel was very nicely cared for. The young lady at the desk was very kind and helpful. We will be back in the summer!! Thank you!

    5
    « Great place for everyone. Nice size heated pool. Lots of choices in the breakfast. »

    Great place for everyone. Nice size heated pool. Lots of choices in the breakfast. Nice staff. Always there to help and answer any questions. Very nice restaurants near by too. Woodstock down town is only mile from the hotel.

  • 4
    « Clean rooms, breakfast could use some improvement »

    We stayed here for one night. Check-in was quick, staff was very friendly. The girl working the counter gave a great recommendation for dinner. Room was pretty spacious. Bed comfort was average. Pool area looked nice. Hotel was quiet, clean and as expected from the reviews I'd read. The free breakfast could have really used some improvement. Every baked good I grabbed was either rock hard from being in warmer too long or old and stale. I'm not sure what the "eggs" were but I don't think they were actual eggs. Make your own waffles seemed ok but didn't have time to make one. Ended up grabbing some yogurt and a banana for the road.

    4
    « Ugh, the bed was bad!!! »

    The bed was a brick with a sheet. The cement floor would have been more comfortable. The pool is great! Big area, large pool. There is no handicap lift but their are gradual stairs on 2 sides. Breakfast is on the 2nd floor and only vending on 3rd floor. Do have a wine bar, small but carried Barefoot wines.

    4
    « Very pleased »

    We needed two rooms and asked for adjoining. We have 6 kids (I know- right) and this is usually a problem getting adjoining rooms. The manager said he would mark the record- we booked weeks in advance. They got it right and the rooms were very nice- we will be staying again!! the new Roscoe Woodstock Antique Mall is right next door!

    5
    « Best place in town and near by cities »

    Great room. Clean and comfortable. Huge room with all necessary amenities. Excellent breakfast. Lots of choices. Swimming pool was huge! We enjoyed swimming there. All employees were great. Excellent customer service.

    4
    « Nice Stay for Groundhog Days Weekend »

    Our first visit to Woodstock for Groundhog Days. This BW was a nice Inn, the staff was pleasant and helpful. Breakfast seemed fine, though we usually were in a hurry and only ate once. The location was convenient to downtown where most events were. The corner where it's located was a little tricky to find the entrance, but only the first time of course. Room was fine with a fridge, microwave, additional sink like a mini-kitchen, but not stocked with kitchenware (wasn't advertised to be either, so no big deal). It was plenty roomy and met our needs. We never turned the TV on, but it was a nice flat screen. We would stay there again.

    5
    « Clean & Excellent Service »

    I booked this hotel for a three days. I was arrived a couple hours early and the staff was very accommodating to get a room ready for me. The room was clean and the bed was comfortable. The front desk was always friendly along with other staff that I came across along the way. The breakfast area opens early which was good for me as I was traveling on business. The breakfast area was clean and had a variety of choices. I would highly recommend this hotel and will be a return customer.

    4
    « Very reliable. »

    We stay here once a month when passing through town. The rooms are basic but clean. The staff in the evenings is awesome. The daytime staff including the owner's wife are not too friendly. Smoking is only allowed outside so that is fun They have a gaming area that is seldom crowded, but has some winners. The breakfast is mediocre. They forget to put hot water on for tea - every time! But they do allow me to go in the kitchen area and get it from the coffee machine.

    3
    « Okay location but nothing to brag about »

    I chose to use this location to allow my grand children to get some 'winter swimming' in......this proved hard to do, as the pool area was very chilly for those not immersed in the pool water The hotel was clean but is showing its age....decor is way dated. Would I recommend it to others.....if you need a place to lay your head it's not a bad choice but it's on the lower end of Best Western's I've had the pleasure to stay at

    4
    « Dependable hotel with good value »

    This was our second visit to this hotel and again our stay was enjoyable. The staff has always been helpful, the rooms are spacious, clean and comfortable and the breakfast buffet is better than most. We likely will stay here again in the future.

    5
    « High Quality at Best Western »

    This Best Western was very Clean and High Quality. Staff was very polite and always said Hi an Bye to us. Breakfast was great as there were plenty of choices. This place made us feel like we were at home. We will definitely stay here the next time we are in town.

  • 4
    « Very accommodating! Great Value! »

    Hotel staff were very friendly and attentive to our needs! Perfect stay for our family of 3 + 2 dogs. Clean hotel! Smaller hotel but nice continental breakfast! We were able to leave our pups in room to go out for a couple hours as long as they didn't bark and go crazy!

    5
    « Coming "Home" to customer satisfaction »

    I am starting out this review by mentioning that my travels had not permitted me to be at this location for three years. I had highly rated this place when I had stayed previously on account of the professional staff, the very nice rooms, the breakfast, and the location. Well, if you are still with me, I can say that this time was even better. I was treated to a warm welcome by the owner who had just finished up a business meeting (thanks Henry). I was delighted by the very comfortable and updated room that Cora (General manager) was able to get me into on a busy Friday night. My stay in Woodstock was fantastic. The icing on the cake being to call it a night at this comfortable place. Merry Christmas to all the staff! P.S Hoping I can be on assignment there next year. Keep it up, Please

    5
    « VERY ENJOYABLE STAY »

    Got a good rate for the room, room was very clean and bed very comfortable. It was also fun that they had slot machines there! Did not have time for breakfast, so will have to try that next time. Front Desk staff was very friendly and helpful.

    5
    « Very clean and nice hotel in Woodstock IL »

    My husband and I have stayed at this hotel 2 times. It is a very good option when traveling to Woodstock - the "Groundhog Day" city! The hotel is very clean, very quiet, staff is friendly. Rooms are spacious and there is free breakfast. Close to antique malls, restaurants, shops. We'll go back for sure!

    5
    « Well served »

    The staff was especially helpful and eager to make our extended family welcome and comfortable. They let us use spaces to hang out together before and after our father/grandfather/s memorial service. The accommodations were clean and pleasant.

    4
    « Good for a quick stay »

    Good hotel. Pretty quiet. Air conditioning was a little noisy but no problems. Don't really stay at Best Westerns but will research a little more about them now. If you could change anything I'd suggest the parking lot it was a little crammed by the time I arrived.

    5
    « Excellent Staff, pleasant & clean rooms, nice ammenities »

    The staff was excellent in greeting and orienting daughter who arrived at 5AM. Didn't kick us out of breakfast room after 9AM. All staff from call, desk, breakfast room and room cleaning was pleasant and accommodating.

    5
    « Comfortable and inviting »

    Overall my family really enjoyed our stay. The pool was a hit for the kids. It was clean and inviting. The front desk staff went out of their way to accommodate our needs. The breakfast was your typical continental breakfast, it was not thrilling. However, the front desk guy was super busy keeping it stocked and cleaned up. He was quite impressive. When we visit the area again to visit family we definitely will be staying here again. It was clean, quite and the staff were amazing. Bravo to the housekeeping staff for keeping the rooms so clean.

    5
    « Clean, Friendly, Comfortable »

    Business travel in the area required an overnight stay. This Best Western was better than some where I have stayed. Easy check-in, Check-out. Friendly staff, complimentary breakfast and wireless internet.

    3
    « October 9th Business Class Stay »

    I was told that I would receive a business class room, in which I did not. I was given a standard king bed sized room, and paid the business class price. Overcharged me, then charged me for an extra night in which I did not stay. Took two hours of my personal time to rectify the problem with my personal bank along with BW Customer Service. Very dissappointed.

  • 5
    « Great staff »

    The staff at this hotel was superb...very friendly and helpful. The only complaint we had was the very low water pressure. Other than that, we thoroughly enjoyed our 6-night stay here. It was nice having the refrigerator, microwave and coffee maker.

    4
    « Good stay »

    Had a good stay for one night, the service was good but the price was a bit higher than I expected. The location was difficult to see until you passed it and getting into parking lot was a challenge with a restraunt being in front of the hotel. Other than that the rooms were clean and I had no issues at all. Would recommend to a friend forsure!

    1
    « RETRAIN staff for hospitality! »

    Let me start with I travel for work and frequent many hotels..Well this one takes the cake! I needed an additional night stay, front desk (Michael) no problem got it all taken care of..Next day after entering the room and I, sleeping my husband gets locked out..Oh imagine this stupidity of the front desk now RHEA! then she proceeds to drill my husband for my signature AGAIN!!! for this additional night/day, knowing well CLC pays the bill!! I get woken for this BS!! seriously...what an idiot..they need to get a better grip on the way they handle there guests..Other than this huge inconvenience, the place is clean & food nice, beautiful pool. The rest of the staff seemed to know what they were doing..UGH!!! what a shame..looks to me she needs some training American Hospitality!!!l.

    4
    « Visiting Family »

    I stayed at the Woodstock Best Western in September 2017 while visiting family. The hotel is conveniently located to restaurants and shopping and was also very quiet. For my needs, it was the perfect place.

    4
    « NICE, CLEAN HOTEL »

    Pleasantly surprised. Nice hotel, not the BEST area, but nice hotel and clean. Will definitely stay again. Nice size room, decent breakfast, very clean room! Allowed a late check in and a good deal for the room.

    4
    « Great stay »

    My sisters and I recently stayed here on our girls mini holiday. Hotel was clean, check in great, loved the pool and outdoor sitting area. Breakfast was good and hotel centrally located near 401. Will definitely stay here again

    3
    « This hotel would benefit from an owner that cares more for his customer's comfort and safety »

    We probably would've given this hotel a much better rating if it had been air-conditioned in the hallways, stairwells and the elevator. It was stifling in those areas. I have asthma and it made it difficult to breathe, especially after having to climb 3 flights of stairs up and down every time we needed to go out or come back to our room. I'll explain why. The only elevator kept malfunctioning repeatedly. Our room was on the 3rd (top) floor and the elevator kept crashing hard into the top of the shaft and then bouncing up and down gradually to the 3rd floor where it took a good 30-45 seconds for the doors to open after that. By then you are fearing for your life and just want out of it. Scared us to death repeatedly and even after we reported it they didn't do anything about it and let people keep using it until the next day when they finally put an out of order sign on it. I talked to a man that was in it when it also crashed and he said he ended up pushing the panic button. At the time that I spoke with him, he and his wife were trying to drag all of their luggage down 3 flights of stairs and leave. He was very upset about it and said that is when they finally put an out of service sign on it. After they had the elevator out of service for one day we were told that it was fixed and we could use it again. Well, my husband got in it to bring the luggage cart up to our room to get our luggage and it crashed into the top of the shaft again with him in it. It wasn't fixed at all and he reported it to the front desk again. As for what happened after that we have no idea because we checked out and left. The rooms were nice and clean but that elevator, those hot hallways and stairwells and climbing 3 flights of stairs constantly ruined it for us. We are very much considering staying in a neighboring town the next time we visit our family.

    4
    « Very nice »

    The staff was outstanding rooms were very clean the only disappointment was elevator broke so having to use the stairs and was offered a discount for the inconvenience and didn't receive my senior discount after showing proof and was told we would receive it. I would stay there again

    5
    « Great place to stay ! »

    Rooms very clean.The beds very comfortable . Breakfast was good ! The pool was nice and clean with bonus showers/bathrooms right outside the pool area .The entire staff was friendly and helpful. I would recommend staying at this hotel !

    5
    « Comfort »

    Very comfortable, excellent amenities. Friendly people. We were not able to use the pool, but the indoor pool looked great. Woodstock is a very nice community with a charming town square. The breakfast had a good variety, good quality and was cheerfully served.

  • 3
    « Suited our needs »

    We stayed at Best Western while moving our son to his apartment in Woodstock. The location was easily accessible and near to restaurants and where we needed to go. Our room was spacious, and the king sized bed very comfortable. However, the room smelled musty, and the pull out couch was awful. Our bathroom consisted of a walk in shower with an ill-fitting curtain which did not keep in the water, thus resulting in a flooded floor whenever the shower was used. The complimentary breakfast was okay, but only served until 9:00 am and not well attended by staff. On the plus side, the front desk staff were very efficient, friendly and more than willing to do what they could to help make our stay comfortable.

    4
    « Best Western Woodstock, IL August 11/12, 2017 »

    Overall the hotel is great. The only two issues I really had were the perfume in the lobby and in the room. I am allergic to most perfumes, and fortunately the perfume did bother me some, but it may bother others worse. The other was the walk in shower's curtain not being long enough to keep all the water inside the shower. Other than these, will consider staying there again.

    3
    « Manager not Customer friendly »

    Our room was ok, night mgr was very friendly, but had a booking problem and the manager was not cooperative at all. Won't be staying at this location any more if their customers business is not that important to them then they don't need mine! Have never been treated like that at ANY Best Western or any where else. Very Dissatisfied.

    2
    « Review »

    When we got there the staff was rude to us due to our ages (20-21 yrs old). They then complained about me being under 21 and booking the rooms even though it says nothing about it on the website. The house keeping staff knocked on our door 4/5 days before 11 am, one day it was 4 times before 11 am, starting at 7:30 am. They gave us two towels a day and no rags and there were four of us. The internet hardly ever worked and if it did it was slower than molasses. I was very disappointed with my stay, by far the worst best western I've been too.

    5
    « Best Western Woodstock IL »

    excellent stay as always, friendly people, modern clean spaces and early check in accommodated. Have stayed there several years in a row for a festival we attend and will be booking for next year soon.

    4
    « Very clean and well maintained hotel. Nice pool and workout room. Great value! »

    We got flooded out and had to move out for a day. Checked in quickly and had a great room. Very well maintained and very clean. Nice pool for the kids. Michael was very helpful and efficient. This is the nicest hotel in Woodstock. Also, Three Brothers Restaurant, right next door, has the best breakfast!

    5
    « Best Western Is Pretty Good »

    First time staying at a Best Western hotel was a completely delightful experience. The room was clean and perhaps recently renovated. An indoor pool was clean and the water warm. Of course I'm prejudiced because not a single child was present. Still, it was a delight. Breakfast was gratis and substantial. Scrambled eggs, hash browns, and sausage were among the choices, as well as muffins, fruit, and oat meal. Service was small town friendly. In room internet was available at no charge. All in all a very pleasant experience and if we ever come back to Woodstock to visit we'll stay here.

    1
    « worst hotel ever stayed at »

    We had to change rooms because the room smelled so bad. Then we had to get a different couch because the spring was showing in it. Then we had to ask for a different roll away bed because the mattress springs were showing as well! Then people were yelling in the halls all night and they hotel did nothing about it after we called twice and went out into the hall and told the people to be quiet at 3:00 in the morning!! Then when we checked out and I received my bill two weeks later and the hotel charged me $82.13 for a ice bucket that we never took!!! I called the manager and he said that was the charge and there is nothing you can do about it. THEY FLAT OUT STOLE MY MONEY!!!! People should never ever stay there. The worst hotel ever!!!!!

    5
    « Great place to stay »

    Cora the general manager was awesome, without her there it seems it falls apart... keep up the great job just a few things the juice machine was off and had to drink hot juice in the morning quit trying to save a few bucks here and there.

    5
    « Business & Family Visit Trip »

    I have used this hotel in the past and have always had a good experience. The cost is wright and the staff is always very friendly and they are there all day and all night if they are needed. The area is a small farm town and very family safe we don't have young kids anymore but this area would be fine for them.

  • 5
    « Wonderful Place & Friendly Staff »

    - Friendly staff - Food service was wonderful and good - Pool and Gym was accessible ( Most enjoyable) - Room was clean and well managed - Very well recommended - sleep was wonderful and comfortable Thank you again for the pleasant stay :)

    4
    « Good motel for the area »

    Nice, but needs outdoor space. Clean, comfortable and very nice staff. Not exactly a scenic location, but it is convenient to downtown Woodstock and Bull Valley Golf Club. Breakfast is pretty good but it should run later than 9 a.m. on weekends.

    5
    « Great Room, Fair Price »

    Room was clean & updated-breakfast was great too! Staff was VERY welcoming and I felt well accommodated! We had a later check in and the staff was very understandable with our later check out the next day. Our group was pleased!

    5
    « Great stay »

    Nicely renovated hotel. Extremely pleasant staff. Excellent service. Great, well appointed room. Breakfast far better than most. Had a dog. Hotel has a nice area to exercise a pet. Will definitely stay there again.

    5
    « Great location »

    Clean rooms, friendly staff, quiet, great location. Have used this hotel several times and never have had a bad experience! Very close to historic square and the train station. Highly recommend this hotel.

    3
    « Chicago Trip »

    This is a very nice hotel, a little over priced for the location. I would recommend if you stay here and don't intend on using the safe in the room have them take that charge off at check in. As they are more anxious to tell you about the room damage charges than the safe charges. I asked for the safe charges to be removed from the bill at check out but was refused.

    5
    « Wow »

    Great place to stay, especially for the price! The entire motel was very clean! On the day we checked out, there were employees actually scrubbing the sidewalks at the front entrance. Also, we were in the area to attend a wedding and my wife forgot her dress. The staff was very helpful in finding a store nearby where she could purchase a new outfit. All in an hour! They helped save the day!

    4
    « Great Breakfast and quiet place »

    After traveling, all day in the rain, this was a pleasant surprise. The room was quiet and very nice, had plenty of towels, glasses and hangers. Things that fall short sometimes at other hotels. The room was nicely decorated and had Internet, tub/ shower, iron, hairdryer, cable tv, refrigerator, extra lounge chair and a desk with lamp and chair. The best breakfast, that is included, that I have ever had at a hotel. Hot food of sausage, eggs, potatoes with cheese, waffles, bagels, muffins, cereals, all kinds of things to drink, even almond milk, fruit, and lots of other stuff. A staff person was there maintaining the breakfast food and area. (I was glad we did not stay at the hotel with the airplane beacon behind it. Hint: starts with Q) Enjoy your stay!

    5
    « Well Done »

    Havent stayed in a Best Western for awhile. Wonder why now. The Staff was helpful and friendly. Location was great for us. Each day the breakfast was warm and a good variety. Quiet room and the hotel was full that is unusual......One staff member went out of their way to help us find several stores we were interested in finding. I will use this site again.

    4
    « Great value, Big Room »

    I was impressed with the size and comfort in my stay. I was in a king sized business room, which gave me a nice desk and easy chair along with a nice comfortable bed. The location had me close to everything, and the rate was just right.

  • 5
    « Woodstock IL »

    This is a very nice Best Western with friendly, helpful staff. The rooms are comfortable and updated. Breakfast was very good in the second floor landing breakfast area. I would recommend it for individuals or families.

    4
    « A little pricey »

    For a $100 I expected a little more. Room was nices. But for as much as I travel I feel $65-70 is what that room should go for. The breakfast was good. Hot food , eggs sausage , parking is a little tight

    3
    « Watch for the sneaky added charge for room safe »

    Hotel was of average quality for a Best Western. Room was clean and large, with sparse furnishings. Mattress was marginal. Bathroom was tiny, and could have used cleaning and updating. Breakfast choices were very good, unusual for a BW. Watch when checking in. Among the many signature lines they point out for you, one is (apparently) agreeing to an added charge of $1.66 for the room safe. Never pointed this added item out among the routine signatures for checkout date, room charge, no smoking in the room and the cleaning fee if you do, limitation of liability, etc.The fee is minimal, but the business principal is shady at best, and I assume they expect guests not to challenge the fee, or demand a refund. i did not demand a refund (one was made two days later), but that is likely because I told the desk upon checkout that I would be posting this warning/complaint on Trip Advisor.

    4
    « A great place to stay while enjoying Woodstock! »

    The hotel is beautiful (especially for a property that has been there for most of my life!), the room was comfortable, and the free breakfast exceeded my expectations. The person who checked us in could have been a bit friendlier, and there were times where a quick "Hi!" or "Can I help you with something?" would have added some warmth to the stay. But that's a minor complaint.

    5
    « great place in Woodstock »

    This is a good place to stay while in Woodstock I drive a tour bus and also pull a trailer, the hotel staff always makes sure the is enough parking for us. Cora, Kim, and Felicia are great to work with they are very friendly and just nice people. This is why I come back every year.

    5
    « Staff dedicated to making your stay enjoyable »

    My dad and I just stayed three nights and the thing that stuck out was the friendliness of the staff. They certainly wish that your stay is comfortable and enjoyable. I know that you are not going to please everyone at a hotel, and some of the comments below reflect that, BUT the attitude of the staff is one of service and improvement. I would highly advise staying at at this hotel as it is reasonable. I enjoyed the breakfast very much as it was expanded from just a muffin and toast offering with hot food each morning. For the money, it is a very nice hotel!

    5
    « A bargain AND well maintained »

    My wife and I stayed at the Best Western in Woodstock, Illinois recently. It is an older building and amenities but maintained very well. Everything was clean and comfortable. The staff was very considerate and helpful. You will be happy if you choose this motel while in or around Woodstock!

    5
    « Staff makes a difference »

    The staff at this Best Western makes every effort to supply the extra information and touches that ensure a pleasant stay. Although the mattresses were harder than we are used to, this is still our first choice by far for a stay in Woodstock.

    5
    « Perfect for the Business Traveler! »

    This small, quiet hotel was perfect for my business stay. The breakfast is modest but tasty. I did not take advantage of the fitness center nor the pool, but they looked great! If you're a low-maintenance guest who is just looking for a simple, quiet stay, I definitely recommend the Woodstock Inn!

    4
    « Basic but nice »

    We were in town one night for a rehearsal party and didn't want to drive to the wedding destination. Good decision. The rooms were updated and quiet. Friendly staff and breakfast included. They charged us for the safe in the room (which we didn't use) on checkout which was bizarre and we objected so they removed the charge.

  • 5
    « Very good experience »

    My boyfriend and I stayed at this hotel for a weekend about two weeks ago. We stayed in one of the king rooms. The hotel staff was very pleasant and courteous to work with, despite not having reservations made. When we arrived to our room, it was very clean and had a comfortable feel to it. The bed was comfortable to sleep in. The housekeeping attendants were also wonderful with the room service, the only way that you would have known the room was occupied was by the presence of our bags. Overall, we had a pleasurable experience staying at this hotel and would recommend it to those visiting the area!

    4
    « 2 day stay »

    Clean and comfortable. Would stay here again. Quiet but convenient. About a mile to the train stop for downtown Chicago and downtown historic Woodstock (worth a quick visit). Breakfast on the second floor just off the elevator. Would recommend to family members and friends.

    5
    « Very nice! »

    My husband and I stayed there last night just for a get-away. We stayed in the whirlpool room which was very nice! The hotel is very clean. The pool is very refreshing. The staff is very nice! We highly recommend staying here if you are coming to Woodstock or if you just need a night away.

    5
    « 2 week stay for Christmas shopping »

    We found the staff very nice, friendly and knowledgeable. We will definitely be staying there next year for our visit from Florida. We had a great visit with family and would recommend the Best Western to any visitors to the area. Thank you again for our good stay.

    4
    « Convenient location. Clean rooms, comfortable beds. »

    The wife and I stayed here on a weekend getaway. The location was very convenient, close to shops and restaurants. Not all that far from Chicago. Staff was friendly, hotel and rooms were nice and clean. The layout of the hotel is a bit odd, but it works. The free hot continental breakfast is in a room on the second floor, ice machine was on the third I believe.. A little tip, they charge you for the in room safe each night of your stay. If you do not use it ask them to remove the charge, it's only $1.66 a night but why pay for something you did use? All in all it is a nice property and we would definitely stay again.

    2
    « Wedding in Harvard »

    We picked the Best Western in Woodstock for a overnight after a wedding in Harvard. It is fine...nothing extraordinary, but seems clean. All was well until we got back and the water in the toilet water turned brown after a flush. And more brown after more flushing. And the water from the sink was brown. Kind of scary to brush your teeth. Hopefully I don't need to take a shower tomorrow. Brown water=bad. Thinking we won't need to stay here again thank goodness.

    4
    « Very nice pet friendly hotel »

    Clean, updated, pet friendly (for a $20 charge), within walking distance of a few restaurants and pubs. Only ice machine on 3rd floor and continental breakfast (included sausage & scrambled eggs) on 2nd floor but have elevators. Staff very friendly. Automatic safe charge (put on everyones bill) was removed as soon as I requested...hey..it's $1.66...didnt use the safe so why pay for it? Room and beds comfortable.

    5
    « Wonderful Experience »

    Check in/out was pleasant, the room was everything I would expect and breakfast was wonderful. The room was very clean, very quiet, and nicely decorated. The staff was very pleasant and helpful. The location was easy to find but far enough from the street to prevent noise.

    5
    « currently stayed at this hotel for 5 days about a month ago also stayed 8 days »

    nice clean hotel that is very reasonably priced with a very nice staff of people working their they also have a very nice free breakfast. this trip was for my 55th year graduation party. there is a very good and reasonably priced restaurant 1/2 block away

    4
    « Nice place, wonderful staff, good value »

    We stay overnight in Woodstock periodically to visit our daughter and see shows at the Woodstock Opera House and this is our go-to place. It's clean, well-designed and staffed by friendly and hard-working folks. There's a hot breakfast every morning that goes beyond the bagel and fruit of many free breakfasts, and you can even buy a beer or glass of wine in the lobby. The rooms are nice, the WiFi is free and the location is perfect for visiting downtown Woodstock.

  • 1
    « popcorn kernals/ hair in bed, request for adjoining rooms for wedding fail »

    booked for wedding, people out of town, wedding party, request adjoining rooms ignored. popcorn kernels & hair in bed upon arrival. staff was friendly, we had many people staying and they obviously made lots of money on our stay, when you plan a wedding for 2 years and everyone purposely stays at same hotel with simple requests big disappointment

    5
    « Family Wedding »

    This was a very nice Inn,we came here for our niece"s wedding.we stayed in room 109 and was very clean and comfortable room. we will stay there again if in that area. the staff was very nice and helpful,as the breakfast area lots to choose from.

    3
    « Average but would stay again »

    A little tired for the money paid but clean. Would stay there again but could be a better price for what it is. Friendly staff, a little confusing on how to enter the property and the entrance appears to be at the back of the building.

    5
    « Great Location and Generous Breakfast »

    You don't often expect much on a one night stay but you can be surprised! Lovely welcome by reception staff, great location for a wander into Woodstock (try King's BBQ...yum) clean room, great water pressure and a very generous breakfast spread. Would stay again.

    4
    « Good Experience »

    Beautiful room; Nice stay. Shuttle could be upgraded--it was only a van to an from the wedding venue -- again, could be upgraded. Great staff; please do something to upgrade outside. The pool was nice and the breakfast was good.

    5
    « The staff made all the difference »

    This was a very pleasant surprise, I haven't stayed in a Best Western for a long time. We were traveling with our dog Daisy and the woman at the front desk made us feel welcome, she was even nice to Daisy. Our room was just off the main entrance which was nice for me because I have to go out with Daisy from time to time. It was very clean and well kept. I have no complaints and honestly, that is rare for me. There was a nice large room just off the lobby with a couch and some chairs - it was a perfect place for our friends to come with pizza. Since we have Daisy and don't like to leave her alone when we are traveling, eating out becomes challenging. There were computers out there as well which made my husband very happy. He has his own laptop but connecting at the main computers gave him very fast internet speed so he could play his game while we were waiting. I didn't have any trouble with internet in our room, either. I would definitely stay again!

    4
    « I would stay again »

    Clean, good breakfast, very nice. This was just a one day trip but we enjoyed ourselves. We had our dog with us and had no problems. There was a fee of $20 for the dog that is higher then other hotels that allow dogs.

    1
    « Moldy, Damp Room »

    Carpets in room were damp. Room smelled strongly of mold. Both my wife and I woke up with irritated skin after spending first night. We left air conditioner running hoping it would help, but when we returned in the evening we found that clothes left on floor had become damp and a book left on the coffee table had pages curling up. We asked for another room and were told none available. When I asked for a refund, desk clerk denied there was a problem, despite staff offering to set up a dehumidifier and fan in the room. Desk clerk also told us that since we'd booked via a third party website, we had to call them for a refund. When I said, "great, please write me an email approving the refund" he replied that he didn't actually intend to give me one. After I demanded that the manager inspect the room, the manager offered us a 15% discount if we would stay for the second night we'd booked. We booked a different hotel and left immediately. Management and staff at this hotel are dishonest, evasive and clearly have no interest in customer satisfaction. Avoid this hotel -- it's worth driving 15 more minutes to stay somewhere else.

    4
    « Awesome Staff Must stay at Woodstock »

    We stay here several years back when we moved to town. Henry & his staff made us feel welcome then & now. They made room for us when fully booked. Accommodated our pets & made us welcome just as they did the first time. Definitely the go to motel in Woodstock Illinois

    4
    « Family Reunion »

    Stayed in Woodstock because it was close to family reunion. Asleep as soon as we got back to the hotel room. Morning had breakfast no complaints food was hot and plentiful. TV needs to have instructions could not get it to work in either room.

  • 4
    « Frienley Service »

    Stayed for one evening while on the way to Wisconsin. The service was very friendly and the room was very clean. At check out we were reminded of the hot breakfast, so we checked it out. We found a great choice of hot food as well as pastries. The food tasted hot and fresh and the breakfast area was very clean an comfortable. My only complaint was that the beds and pillows were not real comfortable, but I would definitely stay again and recommend to friends and relatives.

    1
    « Moldy Room made me asthmatic »

    I just stayed one night but had a bad experience with the mold in the room -- following the stay, I experienced a variety of allergic and respiratory symptoms, including some trouble breathing. It's been a week since my stay and I'm finally starting to breathe normal again.

    3
    « Family trip »

    Eggs were cold for breakfast; grout in bathroom tile dirty; one bed had a 6-8" angle iron sticking out of the plywood box the mattress was on and had the potential for nasty leg cuts. Put a pillow in front of it so I wouldn't keep bumping into it.

    4
    « #1 in Woodstock, IL for Good Reason.. »

    I have tried 2 of the three hotels in Woodstock, Il and returned for a repeat visit to the Best Western. From friendly check-in with a snack bag, to the clean, quiet and clean room to the comfortable bed to the nice desk to the HD TV - I was glad that I have made this my location of choice in this area. The bath towels were soft as well. The breakfast area is on the 2nd floor and offered a good, fresh selection especially the link sausage was quite tasty. The customer service by all of the staff I encountered including Hotel Manager Cora Olivera-Knapp were all friendly and courteous. I'd recommend this location and also Niko's Red Mill Tavern which is just around the corner and also highly recommended for food, drinks, etc.

    5
    « The way hotels should be! »

    Stayed two nights while in Woodstock for a horse show. Entire Staff was the most pleasant I have dealt with in years. Many instances where they went out of their way to make our stay enjoyable. Front desk staff was amazing. Breakfast did not start until 6 a.m. The wonderful lady that ran the breakfast found out Saturday morning that we would have to leave hotel by 5:30 on Sunday and she invited us to come early to get breakfast before we left. Also forgot two pillows in the room upon check out and the staff found and UPS'd back to me. This is an older hotel that has been UPDATED completely. Don't let the outside fool you. It is a FABULOUS place to stay.

    5
    « Wonderful experience »

    Attended a dog show in the area--Choice of this motel really added to the enjoyment of this experience! Friendly staff, nicely appointed, very clean room; nice exercise area provided for dogs. Knowledgeable staff provided excellent directions and recommendations to nearby attractions. Next-door restaurant was very good, with a nicely varied menu and fair prices--and it was within walking distance! Would definitely stay here again, and will recommend it to friends.

    2
    « Disappointed. Room smelled and bed not very comfortable. »

    We stayed 1 night here for a wedding at the nearby golf club. Our room was on the third floor. The best part of the visit was the breakfast buffet. Clean space, good amount of choices for a continental breakfast (although I did not try any of the hot prepared food), even 3 types of dairy milk alternative. However, we were disappointed in our room. The air inside felt humid and dank, and for our whole visit there was an unpleasant odor. The AC did not help, and it was too hot to open the window instead. At one point the hallway outside our room had a different bad odor. Half of the ceiling in our room was painted over in a different shade of white; could there have been water damage at some point? The bathroom was small but adequate, but there was a dead spider in the corner of the ceiling. We're also not usually picky sleepers, but the mattress and pillows were not particularly comfortable. Our king bed came with 4 dense/high pillows that didn't work well for stomach/side sleepers. My husband is also very allergic to dust, cats, and tree pollen and had itchy allergy eyes during our stay - without proof, he suspects the pillows or something may have been dusty. The room decor and cleanliness seemed fine, and the pool and lobby looked nice. Overall: If I was a more assertive person, I would have asked to be put in a different room. I've never stayed in a Best Western before this trip, but I prefer the consistent quality of other mid-range chain hotels (e.g. Hilton).

    5
    « personal & business »

    we have used this best western for the last two years and feel the manage, staff and owners all work to always improve the hotel and the overall operation of the staff. the cleaning staff will work with you and work around your schedule when needed and I find this very nice because sometimes we stay in the room in the morning but not always.

    5
    « Quality and economy »

    First stay in Woodstock. Great town with plenty to do. Best Western was an excellent stay. Location to events was very good. Getting in and out of the property was a bit difficult. You had to plan the exit or wait for traffic. Room was very well appointed. Nice beds. Very firm. Adequate bathroom. Great refrigerator and microwave. T.V. was very good and large. Bathroom door needed repair but not a big deal. Breakfast was okay. We ate out at the restaurants in town. Many great choices. Liked the mini bar in the lobby. Most motels do not have this feature. Would stay here again in the future.

    5
    « Friendly & Attentive »

    My wife, our dog (service dog) and myself, checked into the hotel only to find Raja behind the counter with a friendly face to greet three tired travelers. To help make our stay easier, she assigned us a room very convenient for our needs. It was large, clean and comfortable. I highly recommend this hotel and it's a quick drive to Woodstock's town square.

  • 5
    « Best Place in Town »

    Great place to stay in town. Very clean and comfortable rooms and amenities. Excellent internet service. Nice size pool. Excellent breakfast. Lots of choices. Wonderful staff. Always there to help you and answer your questions. Will come back soon!

    5
    « Far exceeded my expectations! »

    Great staff, great breakfast, clean setting. The exterior looks a little older but everything inside was fantastic. If you're staying in the area I can't recommend it enough. They were even kind enough to open up the breakfast area for the post wedding pizza part. Pool was really nice and clean.

    5
    « Wedding Weekend »

    We stayed at this location the weekend of our wedding. The staff was more than accommodating and our wedding guests had zero problems during their stay. With a million things going on during the wedding, the last thing you want to do is worry about the hotel, and we didn't have to worry about anything. They accommodated our early morning and late night activities. Excellent and attentive staff!

    5
    « First choice for this area »

    We have consistently had an excellent experience in this Best Western. The staff is unfailingly helpful and cheerful; the rooms are large and meticulously clean, and the amenities are great. Breakfast is varied and tasty, the in-room internet is reliable, and the fitness equipment is in good shape. This is always our first choice in this area.

    3
    « Adequate and clean »

    Nice staff. Expect to eat breakfast somewhere else. The quality and taste of the food that was presented virtually had no taste. I was drying off from a shower the first morning and lifted my foot up on the toilet lid and it shattered into three pieces. I wa a bit shocked. I notified the staff and if was replaced with a new lid by the time I returned that evening. The staff was very friendly and courteous. The selection for breakfast was sub par. I tried the eggs. I didn't realize eggs could have no taste. The other choices were bagels, english muffins yogurt and the waffle iron. Would I stay there again? Maybe.

    5
    « Excellent hotel »

    Raji and Courtney (staff) provided a friendly and warm stay. The rooms are comfortable and clean. Raji showed me the room first (because I had stayed the night before in a terrible hotel) - I was blown away by the cleanliness. Also, the rooms are large, accommodating and super comfortable!! In the morning, I went to the breakfast room and it was beautiful and the food was great. There was a large selection of food available including eggs, sausage and hashbrowns - Wow! I would highly recommend staying here to anyone.

    4
    « Staff is what makes your stay- also very nice pool »

    There are not many choices in Woodstock, and the wonderful staff here really makes the difference. Both the day and night staff were friendly and very accommodating. Rooms are large and have small refrigerators and microwaves. There is also a safe, (which you are charged for). The hotel has a wonderful, large swimming pool. It is clean, heated nicely and ample towels are supplied There is also a small gym next door, and bathrooms with showers Breakfast was adequate, nothing special. It did have a waffle maker though, which was very popular Wine and beer is available in the lobby at very reasonable prices and a good selection.

    4
    « woodstock, illiinois »

    The hotel was very clean and the front desk people couldn't have been nicer. The driveway is not easy to find as it is off the main road. I am glad I read this on TripAdvisor or I may have missed it a couple of times. If in the area again, I would stay there.

    5
    « EXCELENTE! »

    You can't be it for the price! Big spacious rooms comfortable beds and sheets. Clean, we'll maintained. Don't get me wrong it's not a 5 start but for the price you can't beat it! Only con is the way the entrance is laid out (not facing the road). No big deal for me.

    4
    « I always stay here. »

    This hotel is quite nice. The staff is friendly and courteous and rooms are great. Very comfy bed! have stayed here for business twice in 2016 and both experiences have been terrific. I will stay here again on my next trip to Woodstock.

  • 2
    « Needs Work »

    Breakfast made me ill. Dog barking in adjacent room. Could hear every word spoken in adjacent room. No security. Anyone could enter building at any time. Front desk rarely occupied. TV was difficult to operate. Overheard other guests having same problem with TV.

    3
    « A Good Value For The Money »

    The staff were helpful. The building could use some updating. The price was outstanding. I would stay there again if I were visiting this town again. The breakfast wasn't the greatest, but for the money it was quite sufficient. I stayed here while my condo was being repaired from water damage. The staff interacted well with my insurance carrier, and there were very few snafus over term of stay and compensation.

    5
    « Clean and Friendly Staff »

    We spent last weekend at this hotel. We could not have asked for a better experience. The front desk clerk was warm and welcoming. The entire staff was very friendly. From the breakfast help to the night clerk, we were greeted with a smile by everyone. The rooms were clean and the breakfast was good. It was quiet and the beds were comfortable. The price was very reasonable. We will be back,

    5
    « Home away from home! »

    This has been my home for almost 4 weeks. My interior of my condo was totally destroyed and I requested a Best Western with my insurance agent. I stay at Best Westerns whenever I travel. I have always been pleased with them wherever I have been. Woodstock Best Western is clean, quiet, serves a delicious breakfast buffet, has a workout room and even a pool. The staff has been very helpful with any requests I have had. They are so patient, friendly and always smiling. They really are outstanding. If you're in the area for your job, a family visit, or touring historic Woodstock for fun this is the place to stay.

    5
    « Family Wedding »

    My family and I were in town for my sisters wedding. We were pleasantly surprised by the size of our rooms. The staff was very friendly and the rooms very clean. If I am back in the area again this hotel will be my first choice of stay.

    4
    « Great Beds! »

    Great stop for the businessman or woman or even a family break. this hotel offers a Harley Davidson biker discount too. Breakfast is 'fair' at best, typical hotel breakfast bar. However right next door is a full service restaurant diner which is excellent and fairly priced.

    4
    « Return stay to the best in Woodstock.. »

    My return stay here was as good as the first and still better than the other main hotel in town. Solid customer service with clean, comforatble, and quiet rooms is what I look for while on the road and I found it here again here. The value is also spot on. Despite the ongoing stucco and paint work outside, it was never a bother to me while staying here although access for a short time is a little limited. Kudos to the workers. The breakfast is like most hotels I visit. Nothing great, but nothing bad. I'd definitely recommend this lcoation and nearby Niko's Restaurant.

    5
    « Great hotel close to town. »

    Really good hotel close to town, about 20 minutes walk. Nice pool and bar area, breakfast could be a little better but it's complimentary so hey. Best assets, the staff. Very friendly, informative and helpful. We enjoyed our short stay and reception staff were very helpful pointing out the locations of the film Groundhog Day.

    5
    « Great place to stay »

    Stayed Thanksgiving night while visiting family, front desk employees very friendly. Room was very nice and clean. Reasonable prices and continental breakfast was a nice send off as we headed home after a very enjoyable holiday. Would definitely stay there again when visiting family.

    5
    « Continental Breakfast »

    The hotel was great. There was a large selection of delicious food for the continental breakfast. The staff was very attentive. The pool in the hotel was refreshing. The in-room internet worked extremely well. I will be staying at this hotel in all my future visits.

  • 4
    « slightly above average »

    A warm swimming pool (water would have chilled warm beverages) would have been appreciated plus our son (who we also paid for his room) was on the side of the building that was in repair. He mentioned more than 1 time the noise generated by the plastic attached to the outside of his windows. Maybe a little foresight with the Thanksgiving week-end could have prevented this?

    4
    « Snow storm and work »

    Had to stay here since my boyfriend was working in the area and the snowstorm was too much to drive the hour back and forth to drop him off for an overnight shift. Jessica was very good and helping us so our Dog could stay with us.

    5
    « Awesome Hotel »

    Stayed at many Hotels, 3-4 star hotels. This Best Western , Woodstock , IL. Should be rated as a 3 to 4 star. Stff wonderful, hotel itself has been totally updated. Very clean, rooms are better than a Hampton Hotel any day of the week!!

    5
    « My new home away from home »

    Staff is genuinely helpful and friendly. The hotel is very clean and well cared for, rooms are clean. Clearly the owner takes pride in this hotel and it shows. I will definitely stay here again! PS. I cannot say enough about the staff! The two women that I encountered at the desk (one day, one night) were the best! Everyone, from check-in to check out, that I encountered throughout my stay smiled and said hello and just made us feel at home.

    5
    « Great customer service »

    I really enjoyed my stay and more than anything, it was due to their customer service. They really know how to treat customers. I was greater by every employee and one went out of her way to fix a TV in the fitness center. Thank you!

    4
    « 2nd stay here - Still a great place to stay! »

    The hotel is older but well maintained, clean and very reasonably priced. It's easy to find and is next door to a very good restaurant. It was very quiet even though there was a wedding party staying there also. There is an elevator. Our room was large, clean and well taken care of. AC/Heat was quiet. There was a large work desk, 1 easy chair with ottoman, microwave, fridge, & coffeemaker. The TV has 100+ channels, good wi-fi, and lots of electrical outlets. The bathroom was big enough to move around in and very clean, The toilet was low (15") - anyone with knee problems might have trouble getting up. Towels were rough and some were showing wear. Breakfast had all the usual items plus scrambled eggs, hashbrowns, sausage, bacon and hard boiled eggs. We'd definitely stay here again!

    3
    « Average BW with two pluses »

    Our second floor room in the back overlooked a lawn with the most beautiful tall trees. The restaurant in the front of the motel was convenient for dinner, a family-type, with lots of choices and cheap prices.

    5
    « Excellent Stay »

    Far better than we were expecting. We had been travelling for a week straight staying in hotels. I have to say I had never been to Woodstock and wasn't expecting much. Well, everything was excellent! Friendly staff, extremely clean rooms, great pool and an excellent breakfast. We will stay here again next time we're in Woodstock.

    4
    « Nice stay »

    What I noticed most was the nice people that worked there and how they wanted to make sure my stay was really good and met my needs. The free internet was helpful for completing work and since my cell didn't have very good connection in that town.

    5
    « A very nice return to a comfortable property. »

    Had the pleasure of returning to this property and receiving the "red carpet" treatment by all of the staff. Everything in the room was in place, plus being clean and comfortable! Moved the breakfast bar to the second floor---this proved to be another plus. The "hot" breakfast is good---thanks Bonnie! Looking forward to returning here on my way home from a work project. Hats off to the Staff!

  • 4
    « Great Value and Friendly Staff »

    Enjoyed a two night stay at this hotel. Very quiet and comfortable. Layout of the hotel is a little "weird", but not a big deal. Courtney at front desk was very friendly and professional. I would definitely stay here again if in the area.

    5
    « The BEST best western! »

    Prior to staying here I thought all best westerns were roughly the same. This place really takes customer satisfaction to another level. Their staff was extremely friendly and helpful. Rooms were immaculately clean and tasteful. Centrally located, walking distance to several very nice restaurants. Quite possibly the grandest continental breakfast I've ever experienced also. Overall, could not have been more satisfied!

    1
    « Very Poor Experience »

    Stayed at hotel during a stretch of 90+ degree weather. Room smelled strongly of mold/mildew and was very hot when we arrived. Turned on air conditioning unit. It only blew warm air. Clearly was not working. Notified Nicki at front desk. She came down and confirmed that air was not working and admitted she could smell the odor in the room. She stated they had no other rooms available. She called her manager who said they could fix/replace the air conditioning unit in the morning. Nicki tried her best to be helpful but there was little she could do. She brought us a dehumidifer, a fan, and spray for the odor. Hotel did switch air conditioning unit the next day. We stayed the second night, as planned, since the room was cool and a little less mildew smell but still had an odor. When we checked out, manager stated that they moved the "not working" air conditioning unit to the lobby and it was working fine. I stated that Nicki had come down to the room the night before and confirmed that the air conditioning unit did NOT work. I did not appreciate being indirectly accused of lying when we checked out.

 

Getting to the hotel ...

All directions
·From: O'Hare Airport. Merge onto I-190 E 2. 6 miles. Take I-294 N exit 1C, toward Milwaukee/I-90 W/Rockford 0. 4 miles. Merge onto I-90 W/Jane Addams Memorial Tollway toward Rockford (portions toll) 31. 7 miles. Take the IL-47 exit toward Woodstock 0. 3 miles. Merge onto IL-47 N toward Woodstock/Huntley 2. 7 miles. Turn left onto Lake Ave 0. 04 miles. Lake Ave is 0. 2 miles past Southview Drive. Three Brothers Family Restaurant is on the left. If you reach Wanda Lane you've gone a little too far. The Best Western Woodstock Inn is on the left. If you reach E Kimball Avenue you've gone about 0. 1 miles too far. ·From: Midway Airport. Start out going south on S Cicero Ave/IL-50 S toward W 59th...

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