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Best Western Plus Hotel University Inn, Winston Salem

3.5/5  - basé sur 74 notations.
3050 University Pkwy, 27105-4230, Winston Salem, United States - See map

Relax and leave the details to us at the newly renovated Best Western Plus University Inn. We are just minutes from Interstate 40, Wake Forest University, shopping and dining. Let our attentive and friendly staff exceed your expectations during your stay.

Best Western Plus

Hotel University Inn

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 69 guest reviews
NOTE ISSUED
Excellent
27
Very Good
10
Average
11
Poor
12
Terrible
9
REFER TO NOTICE
Business Business
15
Couples Couples
12
Family Family
33
Friends getaway Friends getaway
9
Solo travel Solo travel
3
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"HORRIBLE !!!!!"

1
12/09/2018

I absolutely will never stay at this hotel again. The renovation work is incomplete, the staff are far from professional, everything just seems thrown together. We could smell cigarette and marijuana smoke in the hallway. I had my young son with me while we were attending the WFU football game and I was afraid to let him go to the vending machine alone. There were very "shady looking characters' staying there. When I mentioned my concern to the young lady at the front desk, I was told that they can't stop people from staying there as long as they were paying. So apparently, they are fine with what seemed like illegal activity that goes on there. I could go on forever but these were some of my bigger concerns. The list would be entirely too long if I mentioned the condition of the rooms and the service received. Again, an absolutely horrible place to stay.

"Work in progress"

2
29/08/2018

Construction next to roomNo working phoneOther guests banging on doorLocated near CollegeThis is acceptable hotel if you have no where else to go. My wife was unhappy with experience.I did not love the stay but is was tolerable.Would not recommend for leisure

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
We are sorry to hear that you and your wife did not enjoy your stay with us at the Best Western PLUS University Inn. Our guests' satisfaction is very important to us and we would like to resolve any issues you may have had. Kindly call me directly, Andrew Gorman General Manager at (336) 723-2911 or email me at [email protected] I look forward to speaking with you. Thank You, Andrew G. General Manager

"Enjoyed my stay"

4
27/08/2018

The whole team was awesome but one really stands out.... The operations manager! She has always been very nice and polite. I have known her from the time she has worked the front desk and then promoted to head of housekeeping and now operations manager. She has always been very nice, polite and willing to try to accommodate. She has deserved these promotions and more. She is a keeper!!

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you so much for your kudos and kind words for Sylvia. She is a very important member of our team and we are very proud of her. Her promotion is well-deserved. We are happy to pass along your kind words. We look forward to welcoming you back again soon. Thank You, Andrew G. General Manager

"Unsatisfactory"

3
25/08/2018

The hotel had several spots throughout the hotel that was dripping water from the ceiling. My bathroom had a bad odor that I had to go and buy bleach and other cleaning supplies. The entrance/exit door on the side my room was on ( first floor back side entrance) had mold all around the door way from constant water dripping down . The hallways was very hot and humid .

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your review of the Best Western PLUS University Inn. We are sorry to see that you did not enjoy your stay with us. We wanted to assure you that the leak in question was in our function room. We have taken care of this issue with great care and our guests should not experience any further inconvenience, such as the algae you found. We have clean and treated all areas affected. We hope that our staff treated you with the wonderful customer service that we are known for. If there is anything further you would like to discuss regarding your stay please feel free to call me directly, Andrew Gorman General Manager, (336) 723-2911 or email me at [email protected] I look forward to speaking with you. Thank You, Andrew G. General Manager

"I'm sorry but this is just unsanitary"

2
22/08/2018

I have stayed at this hotel two times before moving into my college nearby. Tonight while I was laying in the bed I look over and see nasty dried blood ON THE SHEETS. This hotel is fine otherwise but that really really grossed me out and made me never want to stay here again.

jonnyrh, Manager at Best Western Plus University Inn, responded to this review
We are sorry to hear about your stay with us, Madison. We would like to promptly resolve the issue with you. Kindly call me directly, Andrew Gorman General Manager at (336) 723-2911 or email me at [email protected] I look forward to speaking with you. Thank You, Andrew G. General Manager

"Clean, Friendly, and Affortable"

5
14/08/2018

Best Western Plus University Inn is newly remodeled and very clean. I was very pleased with the cleanliness of the hotel especially our room. It looked like everything was brand new . The bed and pillows were very comfortable. My husband and I loved the complimentary breakfasts before we set out on the road for 12 hours. l highly recommend this hotel. Staff was very friendly and we would stay here again.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your review, Renee. We are thrilled to know that you enjoyed your stay with us in our newly renovated hotel space and guest rooms. My staff and I strive to deliver a home away from home experience for each of our guests. From the from desk to housekeeping, they are there to answer questions and provide a clean and well-maintained space to enjoy. Great customer service with a smile is what we are known for and we hope this shone through! We have great amenities and complimentary services and glad to see you enjoyed a refreshing dip in our pool. Summer is hot and the pool is the best place to cool off and relax. Our breakfast buffet is well-stocked with plenty of hot and cold varieties to choose from, fresh breads and pastries, teas, coffee, yogurt and fruit. We like to provide the perfect fuel to start the day. We look forward to welcoming you back again soon for another five-star experience. Until then. Thank You, Andrew G. General Manager

"Checkout from hell"

3
29/07/2018

My 5 nights at this hotel did come with ups and downs. Customer service exceeded my expectations until the day of checkout. Sasha, who is the hotel housekeeping supervisor, banged on my door at 11:45am demanding that I be out by 12:00pm or she would come into my room and pack my things and physically kick me out. All of this happened after I was approved for a late checkout at 1:00pm. She acknowledged the request that I made that morning but said it was a miscommunication with the front desk staff and I had 15 mins to get out. I told her I will try my best and I did. It was not humanly possible to pack myself and my two children's belongings and be out of that room in 15 mins. At 12:00pm, she banged on my door and came into my room, grabbed my things and shoved them into our suictcases. I had wet towels from the pool and bathing suits thrown in with dry and clean clothes, she almost destroyed my clothes that were supposed to be hung and carried. All of my shoes were shoved into one suitcase with our electronic devices and things were scattered everywhere. I was in shock. I've never been treated like that before ever. She behaved this way in front of my 8 year old son. He was scared and frightened from her behavior and her threats.

"They are trying really hard!"

3
29/07/2018

After reading some of the older reviews, you can tell that this hotel has gone a long way in the past couple of years. We had an overall good experience, and we would stay here again, although this probably wouldn't be our first choice in the area. Here's a summary of our stay: PROS - Great location. Across the street from the Lawrence Joel Memorial Colisseum and very close to WFU. - Great staff!!! Everybody was very friendly and helpful. - The hotel has just been remodeled. Everything is brand new, including the bathrooms. - Our room was very clean. - Great fitness center! Two treadmills, a stationary bike, an elliptical, plenty of free weights and a couple of weight machines. CONS - The walls are paper thin. We could clearly hear what people were saying on the hallway from bed. We also heard the neighbor's TV and every time they flused. - The remodel felt very rushed. Our bathroom door didn't even latch so we couldn't lock it. Popcorn walls and ceilings, chipped doors... Nothing terrible, but it felt more like a 2 star than like a 2.5 star. - Not many healthy options for breakfast. All the meat was pork (no turkey options). They had eggs but they had a ton of cheese. They had yogurt, but the super sugary stuff. They didn't even had oatmeal. - No hair dryer or microwave in the room. Overall, an adequate place to spend a couple of nights. You won't be disappointed, but you won't be impressed either.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your review, Renee. We are thrilled to know that you enjoyed your stay with us in our newly renovated hotel space and guest rooms. We take pride in our clean and well-appointed hotel, our great location to many local attractions, the university, shopping and dining. My staff and I strive to deliver a home away from home experience for each of our guests. From the from desk to housekeeping, they are there to answer questions and provide a clean and well-maintain space to enjoy. Great customer service with a smile is what we are known for and glad this shone through! We have great amenities and complimentary services and glad to see you enjoyed our fitness center! Our breakfast buffet is well-stocked with plenty of hot and cold varieties to choose from, fresh breads and pastries, teas, coffee, yogurt and fruit. We like to provide the perfect fuel to start the day. If you cannot find anything to your liking, our breakfast staff will happily try to make any accommodations to your requests that they can. We look forward to welcoming you back again soon to change your mind and earn a five-star rating. Until then. Thank You, Fitzroy G. General Manager

"Very nice, newly remodeled good breakfast"

5
28/07/2018

Enjoyed a real breakfast every morning and staff was very nice. Beds were comfortable, but needed more than just sheets that they have. Nice bathroom and very good breakfast. The pool only has ladders in, no stairs. Elevator in front is slow and very small. The elevator in the back down the hall is bigger.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your review, Renee. We are thrilled to know that you enjoyed your stay with us in our newly renovated hotel space and guest rooms. My staff and I strive to deliver a home away from home experience for each of our guests. From the from desk to housekeeping, they are there to answer questions and provide a clean and well-maintained space to enjoy. Great customer service with a smile is what we are known for and glad this shone through! We have great amenities and complimentary services and glad to see you enjoyed a refreshing dip in our pool. Summer is hot and the pool is the best place to cool off and relax. Our breakfast buffet is well-stocked with plenty of hot and cold varieties to choose from, fresh breads and pastries, teas, coffee, yogurt and fruit. We like to provide the perfect fuel to start the day. We look forward to welcoming you back again soon for another five-star experience. Until then. Thank You, Fitzroy G. General Manager

"Great Hotel, Brand new, very clean and professional staff"

5
19/07/2018

We had an amazing stay at this hotel. It is only 1 minute from Wake Forest University. Beds were very comfortable and staff was very nice and professional. We were skeptical because the price was so low and we usually don't stay at hotels like this, but were very impressed and would stay here again in an instant. The free breakfast was great, and I would like to give a special shoutout to the lady who worked in the breakfast area on the morning of July 19. She is the type of employee that I would want at my business. She made sure we had everything we needed and made us feel at home. She went above and beyond to make our stay great. Overall, this is a great hotel and I will be staying here next time I visit Wake Forest.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you so much for your sharing your feedback for the Best Western Plus University Inn. We are thrilled to know that we were able to lay your skepticism to rest! We are happy to know that you enjoyed your stay with us. Our staff strives to exceed our guests' expectations. We take extra care to assure that your experience is like a home away from home. We are thrilled to see this shone through, especially during our breakfast service. Our staff is the heart of this hotel and make it the great place it is. We are thrilled to pass along your kudos. We look forward to welcoming you back soon for another five-star experience. Thank you, Fitzroy G.

"Great newly renovated Hotel"

5
16/07/2018

My family and I recently stayed at the newly renovated Best Western Hotel and Spa. We were skeptical about booking our stay due to negative reviews. We thoroughly enjoyed our stay. The staff was very professional and friendly. We recommend this hotel to anyone in the area and we plan to stay again in the future.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Best Western PLUS University Inn. We are thrilled to see that you gave us a try and that we exceeded your expectations! We happy to see that our wonderful staff provided you with then excellent customer service we are known for. They strive to assure each guest has what they need to make their stay memorable. They go above and beyond to help our guests and always with a smile. They are the heart of this hotel and are happy to see that their professionalism shone through. We look forward to welcome you back for another five-star the next time you find yourself in the area. Until then. Thank You, Fitzroy G. General Manager

"Business Conference"

1
15/07/2018

Would stay in my vehicle before staying here again, had a dispute over a room charge, the manager never would return my calls or messages to resolve the issue. They had problems with checking in and out. When we checked out They were having computer problems so many guests were asked to write their email address on a list to receive their checkout papers , I didn't get an email until numerous calls and it wasn't for the 2 night's we stayed , it was for the disputed amount. I was told when o cancelled a room that it was cancelled, didn't receive an email confirmation because they had the email address wrong which I didn't find out until I called to dispute the room charge on my credit card. VERY unprofessional.

"Favorite Hotel on College Tour"

5
15/07/2018

We stayed here 1 night on our summer college tour of the Southeast. Out of the 5 hotels we stayed in on this trip (4 of which were Best Western), this was our favorite. All the staff members were very friendly and our room on the 4th floor was totally renovated. The location was close to Wake Forest University. I would recommend this hotel.

"Convenient and clean"

4
21/06/2018

When I stayed the hotel was being transitioned to be a Best Western, so I had some difficulties locating the hotel due to name change/ sign change, but it does have a great location for travelers. A restaurant will soon be available at the hotel but it is convenient to many restaurants and things to do around Winston-Salem. The staff was great and helpful. It also had a great parking lot that was easily accessible with ample parking for trailers/campers. The rooms were recently remodeled and fairly clean.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Winston Salem Hotel and Spa. We are thrilled to see how much you enjoyed your stay with us. We have recently completed extensive renovations so that we may put our best foot forward and deliver an excellent experience for our guests. We are almost there! We thank all our patrons for their patience and understanding. We are happy to know that you were treated to the top-notch customer service we are known for. Our staff works diligently to deliver a great experience for each of our guests. We are happy to know this shone through. We are centrally located in Winston Salem to the business district, the University, shopping and a variety of dining should you choose to venture outside the hotel. We have wonderful amenities for our guests to take advantage of and parking is always key for our guests! We look forward to welcoming you back soon to earn our fifth star. Until then. Thank You, Fitzroy G.

"Wonderful staff"

5
17/06/2018

Seriously couldn't ask for friendlier & more helpful people. Also the room was clean, beds comfy, best pillows ever & beautiful pool area. Breakfast had a huge variety, plenty of seating & food was very good!

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Best Western PLUS University Inn. We are thrilled to see that you enjoyed your stay with us from our amazing staff to your newly renovated and well appointed room. We are so happy to see that you enjoyed your newly renovated room right down to the mattress and pillows! We carefully chose each furnishing for maximum comfort. We want each of our guests to enjoy a a great stay, while enjoying some of the comforts of home. We are happy to hear this was your experience. Thank you for joining us for a delicious complimentary breakfast. We have a wonderful variety of hot and cold dishes for our guests to start their day correctly! There are fresh bread and pastries, yogurt and fruit, a variety of teas and hot coffee. We will always try our best to accommodate if there is any request you might have. We hope that they provided you with excellent customer service. They strive to assure each guest has what they need to make their stay memorable. They go above and beyond to help our guests and always with a smile. They are the heart of this hotel and are happy to see that their professionalism shone through. We look forward to welcome you back for another five-star the next time you find yourself in the area. Until then. Thank You, Fitzroy G. General Manager

"Friendly and helpful"

4
31/05/2018

This is a Best Western in transition and it was a delight to stay and see how it is being transformed. The staff were very helpful and friendly, the room was spacious and quiet, and I particularly liked the displayed art work in the room and the hallways which were unique and interesting. The hotel is centerally located and easy to navigate to downtown Winston-Salem. I would stay again and be eager to see its final transformation.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Winston Salem Hotel and Spa. We are thrilled to see how much you enjoyed your stay with us. We have been undergoing extensive renovations so that we may put our best foot forward and deliver an excellent experience for our guests. We are almost there! We thank all our patrons for their patience and understanding. We are thrilled to see all our hard work is paying off and that you enjoyed all aspects of our newly renovated public spaces and guest rooms. We like to think of our rooms as a small oasis to return to at the end of the day with some of the amenities and comforts of home. We are happy to know that you were treated to the top-notch customer service we are known for. Our staff works diligently to deliver a great experience for each of our guests. We are happy to know that this was your experience. Location is key and we are fortunate to be centrally located to the university, the business district and a variety of shopping and dining in the area. We look forward to welcoming you back when we are fully dressed to impress and earn our fifth star. Until then. Thank You, Fitzroy G.

"Wake Forest Graduation Perfect Location"

4
23/05/2018

Perfect hotel for Wake Forest Graduation. A year ago I booked this hotel for my sons graduation even though the reviews were not good and they were under construction. I was hopeful that all would improve by 5/19 and it did. The lobby is complete and beautiful. My room was new and beds were very comfortable ( my back did not hurt and i need the brand of the mattress) there were some issues with the machine cutting the keys which is going to be replaced but the staff is so friendly and helpful. The breakfast was very good and lots of options. The dining area is clean and big. The best part was the convenience to Wake Forest less than mile to the school It is great to be so close as you will be going back and forth a number of times during graduation weekend.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Best Western PLUS University Inn. We are thrilled to see that you enjoyed your stay with us! It took us a little bit to make our hotel perfect for our guests to enjoy and we have finally completed all renovations. We are thrilled you chose us for your stay during your son's graduation from Wake Forest. Congratulations to him and his accomplishments! We are so happy to see that you enjoyed your newly renovated room right down to the mattress! We carefully chose each furnishing for maximum comfort. We want each of our guests to enjoy a a great stay, while enjoying some of the comforts of home. We are happy to hear this was your experience. We are glad to know that our convenient location was also part of your decision to stay with us. We are located in close proximity to the university, the business district and a wide variety of shopping and dining. If you have any questions regarding your stay in Austin, our staff is happy to help. We hope that they provided you with excellent customer service. They strive to assure each guest has what they need to make their stay memorable. They go above and beyond to help our guests and always with a smile. They are the heart of this hotel and hope this shone through. We apologize for the glitch with the room key. This has since been resolved. We look forward to welcome you back for the opportunity to earn our fifth star the next time you find yourself in the area. Until then. Thank You, Fitzroy G. General Manager

"Bad experience "

1
03/05/2018

Under a big renovation. No one told me this when I made my reservation. We had to be moved to a different room and still problems with the 2nd room. The next day at check out we were told we would get a discount because of the problems and they would email our receipt. Never got an email. Didn't see a charge on my debit card so I checked my credit card that was used to hold the room and it was charged. I had asked for my credit card not to be charged and gave them my debit card. SO..I had a bad room, no discount and the wrong card charged with no receipt.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Dear 2781lois Thank you for your comments on your recent stay at the Winston Hotel and Spa. My team and I dropped the ball in regard to your experience. I would like to speak with you personally to see how best we can remedy this unfortunate situation. I use this experience as a training tool for us to improve our overall team goal, which is to ensure that all guest have a positive experience. Please call me directly, Fitzroy Grizzle General Manager, at 336-723-2911 ext 197 or email me at [email protected] at your earliest convenience, I would love to speak to you some more about this situation. Yours In Hospitality F. Grizzle

"Great hotel that will get even better "

4
24/04/2018

This hotel is being renovated room by room as it transits into the Best Western Brand. Our room was renovated. Clean, new and bright, as was our friends staying next door. We were greeted by wonderful staff. Theressa checked us in and Chantel learnt as it was her first day. They were helpful and polite. Breakfast was simple but tasty. The beds were really comfortable, the TV large. I would have given five stars except the lobby isn't finished yet! I would stay here again.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Winston Salem Hotel and Spa. We are thrilled to see how much you enjoyed your stay with us. We have been undergoing extensive renovations so that we may put our best foot forward and deliver an excellent experience for our guests. We are almost there! We thank all our patrons for their patience and understanding. We are happy to know that you were treated to the top-notch customer service we are known for. Our staff works diligently to deliver a great experience for each of our guests. We are honored to pass along your kudos to Chantel. We look forward to welcoming you back when we are fully dressed to impress and earn our fifth star. Until then. Thank You, Fitzroy G.

"Could you have mentioned the renovation when I booked?"

2
15/04/2018

It's difficult to evaluate this place as there's a massive renovation ongoing. I checked in and got to the room only to discover that the lock was missing (in other words, you didn't need a key to enter). There was a microwave on the floor in the middle of the room for no apparent reason. There's plaster and other materials everywhere. Look, I get that the hotel is trying to stay open while doing this, but failing to disclose this to paying customers ahead of time is a breach of public trust. I'm sure the hotel's GM will place the same "form letter" response to this as has been done with the other poor reviews, but the biggest issue here isn't whether this will be nice after construction has been completed. Instead, it's you NEED to let people know what the deal is BEFORE you book.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your feedback of the Best Western PLUS University Inn. We would like to apologize greatly for your experience during our construction period. There is no excuse to have building materials in our guests way. We should have done a better job at assuring that anything that could have caused issue would have been safely out of the way. The fact that my team and myself had dropped the ball is something we would like to speak with you about. I would like to speak with you personally to see how best we can remedy this unfortunate situation, not only will I use this experience as a training tool for us to improve our overall team goal which is to ensure that all guest have a positive experiece. If you could give me a call at 336-723-2911 ext 197 or email me at [email protected] at your convenience, I would really love to speak to you some more about this situation. Yours In Hospitality F.Grizzle