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Best Western Plus Hotel Downtown Winnipeg, Winnipeg

4.5/5  - basé sur 183 notations.
330 York Avenue, R3C 0N9, Winnipeg, Canada - See map

Discover the Best Western Plus Downtown Winnipeg, serving Manitoba's capital with renovated rooms and delicious food. Our central Winnipeg hotel is close to the Manitoba Legislative Building and other government offices, with a complimentary shuttle service available. Our 87 rooms have recently been remodeled, and we offer three different on-site dining and drinking establishments to compliment them. The Rib Room is a local favorite, open for over 50 years and serving up famous prime rib, steaks, and barbecue ribs. Meanwhile, the Café Bella is a bit more relaxed, catering to fans of casual dining. For a little celebration at the end of the day, try our on-site Lounge. Outside our Winnipeg, MB hotel property you can enjoy cultural displays at the Winnipeg Art Gallery, the Museum of Man and Nature, Forks Market and the Unesco Canadian Museum For Human Rights. Opportunities to catch a live performance abound, with the Royal Winnipeg Ballet, Prairie Theatre Exchange, Manitoba Theatre Centre, Manitoba Opera and Winnipeg Symphony Orchestra all close by. Our Winnipeg hotel is also a great place to stay while in town for one of the many major festivals that take place in the area, including the Festival du Voyageur, Winnipeg Folk Festival, Fringe Festival, Folklorama, Winnipeg Gay Pride and Red River Exhibition. Sports fans should find plenty to do as well thanks to the Winnipeg Jets Hockey, the CFL's Blue Bombers, and the Winnipeg Goldeyes baseball team. Located one block from the RBC Convention Centre and the MTS Centre and close to Manitoba Hydro, Health Canada and Revenue Canada, we're also a great choice for business travelers. Our multiple, well-equipped conference and meeting facilities with quality on-site catering available, make us an obvious choice. Book your stay at the Best Western Plus Downtown Winnipeg today! Enjoy your stay.

Best Western Plus

Hotel Downtown Winnipeg

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 174 guest reviews
NOTE ISSUED
Excellent
90
Very Good
55
Average
22
Poor
3
Terrible
4
REFER TO NOTICE
Business Business
83
Couples Couples
38
Family Family
28
Friends getaway Friends getaway
11
Solo travel Solo travel
17
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Western on York Ave."

5
05/09/2018

I love checking into the Best Western on York! the staff is very friendly and make you feel like you have arrived at your "home away from home"..You receive a voucher for Breakfast which is also fantastic even though I'd rather sleep in cause the rooms and the beds are very comfortable

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear cindybuck01, Thank you very much for the kind reivew, we appreciate your loyalty to our hotel. I am happy to see that our staff are accommodating, and make our hotel feel like your "home away from home", I will be sure to thank them personally for their dedication. It's great to see that you enjoy the FREE hot breakfast buffet that we offer our guests when they stay at our hotel, many of our new and regular guests love that we now offer this value added feature. We can't wait to welcome you back again soon! Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"John Getchell M.B."

5
30/08/2018

great place to stay and enjoy the people of Winnipeg. Everything was great, and people went out of their way to help. the free breakfast was very nice for ALL Legion members. Excellent downtown location

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear JohngA4112NZ, Thank you for taking the time to leave this most wonderful review, it was great having such a wonderful group stay at our hotel. I am happy to hear that you enjoyed the hospitality of both our staff at the hotel, and Winnipeg in general, we are very proud of the community that we are apart of. We look forward to hopefully welcoming you back soon. Enjoy the rest of your summer. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Awesome Place"

5
24/08/2018

I will keep it short... Great rooms beds and beds...The staff is so helpful and friendly... Amazing breakfast and one of the best hotel breakfasts that I have ever had (I stay in hotels a lot).... Great location as you can walk to the convention center and bars/restaurants. I would definitely recommend this hotel and will probably be back.

"Not the best BW Plus"

3
23/07/2018

Not the best BW Plus we have stayed in, We had a few issues with pan handlers at the front door. location is not everything as we found out. i would recommend trying the other two hotels by Best Western.in Winnipeg which i have also stayed in

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear G1601|0andyh, Thank you for taking the time to leave us this review, we appreciate your feedback. Although we do not encourage the behavior that you may have experienced outside the hotel property, we do take proactive measure to ensure this doesn't happen inside our hotel. We have security on 24/7, along with a manager on duty to help discourage this kind of activity. Being a hotel in a major city center we do our best to ensure all guests have the best possible experience when staying with us. We hope that you'll give us a second opportunity to prove that we are the ideal hotel of choice. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Great location, nice breakfast"

4
19/07/2018

I stayed here for four nights when in town for work. It's a great location, close to everything, and the free airport shuttle is a nice perk too. The full breakfast is excellent, and I appreciated that the server was knowledgeable on which options were gluten free. They even had gluten-free cereal - a rare find at a hotel breakfast. Really liked that. The hotel itself was decent, a solid three star. There was someone passed out in the hallway one weeknight at 5 pm when I got back from work...but that's not the hotel's fault and he wasn't hurting anyone. There were some drunk partiers on my floor the Friday night but they had quieted down by 11 or so. One odd thing was that they don't let you take the stairs to go up - they say the door is locked for security reasons. I'm all for security but it's too bad that this is necessary. So you can take the stairs to go down to the lobby, but you're forced to take the elevator up, even just one floor. Ah well, no biggie. They had a free newspaper service in the lobby the first day I was there (Tuesday), but it never appeared again after that. Not sure whether it's standard. Room was good, clean, spacious, etc. The TV guide channel didn't work so rather than just flip through channels I used my laptop and watched YouTube videos. Anyway, I had a very nice stay and would definitely consider returning.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Mark J, Thank you for taking the time to leave us this great review, your kind feedback is valued and will be shared with our entire team. It's great to hear that you were able to take advantage of our free amenities such as the airport shuttle service, and hot breakfast buffet, many of our guests really appreciate this. We hope you return to visit us soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Staff Excellence"

5
16/07/2018

I was arranging a 3 day stay in Winnipeg for my son who was attending an orchestral event in June. Just doing some research on the internet about this hotel, I found so many great reviews I was comfortable setting him up there. We were going through some interesting changes our financial institution which presented some challenges for him travelling and we have to do some couriering to the venue for when he arrived. Marcio Goncalves and staff went above and beyond to ensure all details were covered, notes were made on the reservation, lots of communication to ensure everything was in order. They were so super helpful and friendly!! I really appreciated that. Having a great breakfast at the venue was perfect. Staff also provided a space for my son to warm up with his musical instrument before the event so other guests wouldn't be disturbed and got him a couple of items that he had forgotten to pack. Great experience and highly recommend this venue!!!

BWP_Winnipeg, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Dear Karen B, Thank you for leaving us this kind review, we truly appreciate hearing back from our guests. I am happy to hear that our team of professionals were able to assist with your special requests, we are proud of each and everyone of our employees. We look forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Business Trip"

4
15/07/2018

Stayed for one night as part of a business trip. There was a nearby grocery store where you could stop by for some food. Breakfast was included and had a very large spread. The attendant was very courteous and welcoming. The room was clean, however a few of the towels had some stains - it was probably the luck of the draw. Overall, the stay was enjoyable.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear ScrapAcorn, Thank you for taking the time to leave us a few comments regarding your recent stay at our hotel, your feedback is valued. It's great to hear you were able to take advantage of the close proximity of the grocery store located just around the corner from us, many sports teams love stopping by hear to stock up on fresh fruits and water. I will be sure to share your feedback regarding towels with our Executive housekeeper, as stains on towels is not a practice that we promote. We look forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Decent Hotel in Downtown "

4
13/07/2018

My mom and I spent 1 night at the Best Western and were overall pleased. We waited to checkin for over 30 minutes as there was some sort of issue and one staff member at the desk. Parking was a bit confusing but parking is billed through your room for the Public lot out front. The room was very clean. We did have a balcony that we didn't use but it overlooked the air conditioner. Breakfast was better than your typical hotel breakfast. Overall, we enjoyed our stay!

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear preppytraveler09, Thank you for leaving us this review, your feedback is very much valued by our team. I apologize for you the delay you may have experienced by what I assume was an early check it. Although we do our best to accommodate guests that arrive early, sometimes it takes a bit more time to get the rooms ready if we were busy the night before, its guaranteed that you room will be ready no later than 2:00PM. I am however I am happy to hear that the cleanliness of the room met your experience, I will be sure to share this review with our entire team. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Passed Expectations!"

5
11/07/2018

I booked this thru Expedia for a 5 night stay. I had flight issues and didn't make it to Winnipeg as planned but rather a day later. I called the hotel and explained that I was delayed due to weather and could I change my reservation to one day later and a day less. They said no problem and when I showed up the next morning had a room available shortly after 9am. I was very impressed, tired and grateful! I even received a phone call checking if the room was satisfactory. The free buffet each morning was good and had a nice selection of choices. They have a shuttle service for pick up/drop off at the airport which is very convenient. As my flight left early and there was no shuttle available at 4am I was given a voucher to cover the taxi fee. That was awesome as I didn't expect that and was fully prepared to pay. I really enjoyed my time and would recommend staying here. It's not fancy but it's clean and the staff are extremely friendly and helpful.

"Great location"

4
09/07/2018

Hotel was clean, friendly staff. Rooms were basic but adequate. Easily walking distance to everything. Restaurant room service polite and friendly. But the food was poor and over priced! Free breakfast. Was an added bonus but it finished at 9.30. Which was a bit too early on a weekend.

BWP_Winnipeg, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Dear Sarah S, Thank you for leaving this kind review, we appreciate your feedback. I am happy to hear that our location was within easy walking distance to everything, many of our guests love our close distance to BELL MTS Place and RBC Convention Center Winnipeg. Our restaurant has a Manitoba tradition since 1964, which leaves me disappointed to hear that the food in our restaurants didn't meat your expectations, I will be sure to share this feedback with our culinary team. We hope to see you again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Really excellent hotel!"

5
03/07/2018

I was surprisingly pleased by this hotel. Friendly, helpful staff, clean rooms, free good breakfast buffet, and great location. The pub was quite good, and the restaurant was ok. They went out of their way to help in any way, and overall the place was informal and nice. I will be visiting Winnipeg again, and this hotel will be my first choice.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear swikkk, Thank you for leaving us this kind review, it's great to hear your stay with us met your expectations. I am happy to hear that you were able to enjoy our FREE hot breakfast buffet, many of our guests love that we have included this value added amenity when you stay with us. This review will be shared with our entire team to encourage them to continue not only meeting but exceeding our guests expectations. We look forward to seeing you again. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Great Location"

4
01/07/2018

This hotel is far from fancy, and the carpet in our 5th-floor room (an upgrade) is due for replacement, but one cannot complain about the pricing or the location. One can walk to the Winnipeg Art Gallery, the Legislature, the Railway Museum, and the Museum for Human Rights. Be aware that the hotel is frequently a home-away-from-home for internally displaced Manitobans from the North, evacuated from their homes because of natural disasters. Some of their children can be extremely noisy, up to and after 11:00 p.m.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Professional-Pilgrim, Thank you for taking the time to leave us this review, its great to hear from you. We appreciate you taking note of our wonderful location near many local attractions like the RBC Convention Center Winnipeg, and BELL MTS Place, our guests love the convenience of our location. As with most hotels in Winnipeg we are very involved in ensuring our community members far and wide have a safe place to sleep. We are proud to say that we assist with the evacuation of community's in Northern Manitoba during an evacuation order. We hope you have a wonderful summer. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg

"One nighter before a medical appt"

4
24/06/2018

Room was clean and bed comfy couldn't have asked for a better accommodation close to my medical appt. The front desk clerk was friendly and helpful when I asked for directions to a couple places in the city as well.... much appreciated !!

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Crazyhab, Thank you for taking the time to leave this review for our hotel, your positive feedback is appreciate and will be shared with our entire team. It's great to hear we were able to meet your expectations while in Winnipeg, we are proud of our renovations and updated furnishings including the mattresses in our guest rooms. I am happy to hear that our guest services team took such great care of you, we are very proud of each and everyone of them. We look forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Great Stay"

5
11/06/2018

Location was very convenient, secure and with friendly helpful staff. Parking as a fair price and very convenient. Breakfast had variety. Great value for money. Only thing that may have improved my stay would have been a set of dumbbells in the gym.

"Not Bad"

4
10/06/2018

Booked the BW as my favourites were booked up. Impressed with the size of room, king size bed. Very clean and most comfortable. This was only an overnight, so did not have a chance to try onsite food service. Location is very good near the convention centre and close to Broadway. Several good eateries in a couple of block radius. One side of hotel had rooms with balconies. Bonus for warm Winnipeg summer evenings! I travel for business so this property goes onto my list for Winnipeg.

"Lucie's Mobile Foot Care"

5
27/05/2018

Great stay, location was excellent. Very close to the Winnipeg Jets street parties. Restaurant staff were attentive and front desk staff went out of their way to help us with directions to nearby casino's and conference centres.

"Excellent Hotel and Training Centre"

5
24/05/2018

Highly recommended for training and conference for small groups. Clean and Quiet. Parking can be a slight issue as it is in Downtown, however, their service and hospitality are incomparable to any other hotel I've been to.

"For the price it works"

4
07/05/2018

- Great location - Rooms are below average and dated - lobby and restaurant (Breakfast) are nice - Staff didnt seem to really care for example "Wheres a good place or so to grab a beer".... "The hotel bar".. "ok where else?" ... "Theres some bars around here i think" ... Gee thanks - Also I was there during a white out party and it was crazy outside until 11pm ish. I had a horrible and long day so I called for a different rom that didnt face the party and was told afew times to be patient. I asked when it would end and they didnt know but "Sir we dont control outside"... All I wanted was to switch to a room (at 10pm) that didnt sound like a rave Overall good for the price I paid

BWP_Winnipeg, Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear JLinton84, Thank you for taking the time to leave us this review, we appreciate your kind feedback. It's great to hear that overall your experience was pleasant when staying at Best Western Plus Downtown Winnipeg, many of our guests love our free hot breakfast buffet that we offer to all our registered hotel guests. I am disappoint however to hear that our staff were unable to recommend a great place for your to go enjoy a cold beverage, there are many within walking distance of our front door. I understand that frustration you may experience during the white out party when visiting our hotel. This event which was hosted by Downtown Winnipeg biz was a very large event which our hotel was in the center of, leaving it difficult for us to control the noise from outside. We hope you come visit us again soon, and show that we are the ideal hotel of choice in Downtown Winnipeg. Enjoy your summer. Yours in hospitality, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Nice lobby but not so much the rooms"

1
12/04/2018

The staff were helpful, the rooms a bit out dated in comparison to the lobby - I thought the rooms would have been as updated but instead of purchasing new doors, they painted over the old ones and some places had chipped paint giving it an out of date feeling plus I ran out of hot water in the shower within the first few minutes

Chris M, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear tracygoretzki, Thank you for taking the time to leave this review for our hotel, we appreciate hearing your feedback. It is disappointed to hear that your stay did not meet your expectations, this is not the experience we want for our guests. I will be sure to share with our maintenance department your concerns and address them accordingly. I would love the opportunity to speak with you directly about your stay with us, and would invite you to contact me at the information provided below. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Great suprise."

4
12/04/2018

Not staying at this hotel before I was pleasantly surprised by having a great room and excellent service. From check-in to check-out I had great service. Next conference I attend in the area I'm staying here.

Chris M, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear darrella439, Thank you for taking the time to write this kind review about our hotel, I will be sure to share it with out entire team. It's great to hear that you enjoyed our location which is so conveniently situation next to the RBC Convention Center Winnipeg, BELL MTS Place and many corporate offices. We cant wait to welcome you back soon! Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Nice play to stay"

5
11/04/2018

Really enjoyed the stay at BW. Location to attend an event at RBC convention is very good. And the walkways to go at the mall or Jets game are just a brilliant idea. LOVED IT. Would highly reccomend this place.

Chris M, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear jpcorriveau, Thank you for taking the time to write this kind review about our hotel, your kind feedback is valued and will be share with our entire team. I am happy to hear that you enjoyed our location which is conveniently located to the RBC Convention Center Winnipeg and BELL MTS Place home of the Winnipeg Jets. We look forward to seeing you again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Ok. "

3
07/04/2018

Not the “best” Best Western we have stayed at. It's downtown and close to the convention centre and MTS Place. The breakfast is ok. There are two restaurants. I only ate at one. The service was good as there was no one there. The food was terrible. I had the stir fry. There are restaurants nearby. There is no pool and no view to speak of. Next time we will stay at the Pembina Best Western and then just stay one night at the Best Western Downtown Winnipeg.

BWP_Winnipeg, Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear teacherblue, Thank you for taking the time to leave us this review, your feedback provided is valued and will be shared with our entire team. It's great to hear you had the opportunity to enjoy our free fresh cooked hot breakfast buffet, many of our guests are loving the fact that save some money while staying with us. Best Western Plus Downtown Winnipeg is proud of the amenity's that we advertise, such as the free hot breakfast buffet, free business station, and free transportation to and from Winnipeg James Armstrong Richardson International Airport. Having a pool is not an amenity we offer, however I will be sure to share this with our ownership in the event that they plan on expanding our property. We look forward to welcoming you back again soon. Yours in hospitality, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"NO REFUND OR REBOOK IF YOU CAN'T MAKE IT"

1
29/03/2018

BEWARE. Due to plane problems I could not get here. They not only refused a cancellation or refund, they would not allow me to rebook at a later date which is what I really wanted. I will avoid BW from now on. There are plenty of hotels in the area that will allow you to rebook. What a terrible way to treat customers.

"Great stay"

5
13/03/2018

Great stay, fast check in/out. Walking distance to the MTS centre where our entertainment was. The breakfast was nice, vegetarian options including soy milk, roasted potatoes with green peppers and spinach eggs.

Chris M, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear jenniecowan, Thank you for taking the time to leave us this kind review, its great to see that your experience was so positive when staying with us. It's great to hear that you enjoyed our FREE hot breakfast buffet and all it has to offer. We are happy to assist with most dietary restrictions such as the vegetarian. We can't wait to welcome you back again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"great service"

4
04/03/2018

treated well very accommodating . clean rooms. excellent location. Great food in the restaurant. walking distance from the MTS center a safe walk. Always make you feel safe and welcome. Manager goes out of their way to be helpful

Chris M, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Good Morning HarrysgirlDrydenOn, Thank you for taking the time to leave us this kind review, we appreciate hearing back from our guests. I am pleased to hear that your stay with us met your expectations, making our guests happy is what we do best. It's great to hear that your enjoyed our location so close to the BELL MTS Center, the RBC Convention Center Winnipeg, and many government offices makes us the ideal location in downtown Winnipeg. We cant wait to see you again. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Good, But Wouldn't Stay There Alone nor with Children"

3
20/02/2018

Best Western Plus Downtown Winnipeg was a clean and comfortable stay, and a continental breakfast was included. Had it been a bit warmer, we would have walked to all of our activities, which included shopping, eating out, Ice Castles & The Canadian Museum for Human Rights at The Forks. I felt that parking was a bit pricey ~ $25 for two nights. Because it was so cold, we ended up driving to The Forks, and paying for parking there, too. We stayed in a room with two queen beds. It was a bit small and a bit dated, but it was clean, and included the usuals: Wi-Fi, fridge, & coffee maker. We struggled to control the room temperature and ended up running the air conditioner through both nights so that we could sleep. At one point, I had walked to the Starbucks (1/2 block ~ Yay!) for a drink alone. When I returned, a guy in the doorway greeted me with, “Want to buy some pot, girl?” Uhmmm... no. Overall, our stay was fine, and the price was right. Had I been traveling alone or with children, I would not have felt totally safe in this location. Attached is a view from our room. One of two parking lots is in view.

Chris M, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear dwilanix, Thank you for taking the time to leave us this review, your feedback provided is truly valued. Although its frustrating to pay for parking we do our best to post this information on most of the websites that represent our hotel. Our management team had negotiated a price with the company that oversees the parking lots to give our guest the best possible price. In the downtown area our hotel offers the lowest rate for parking. We're happy to see that you enjoyed our location so close to many tourist destinations and local coffee shops like you've mention, however I am disappointed to hear about your greeting upon return. I hope you had the opportunity to let our front desk know about your concern as we do have security on 24 hours a day to take care of these isolated issues. We hope you give us a second opportunity to prove that we are the location of choice in downtown Winnipeg. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Best hotel for families"

5
15/02/2018

From the beginning we were greeted by amazingly friendly staff and our one bedroom suite was huge and more than enough room for our family of six! (Very hard to find that kind of room in other hotels) Play area was fantastic and even when busy never had a hard time finding somewhere to sit. Will definitely be back for our next staycation !

"Over the top!"

5
12/02/2018

Missed the buffet as we thought it ended at 11 am on Sunday. As we were discussing leaving the hotel to eat elsewhere, hotel person overheard the conversation...and offered to buy us breakfast at BW. We were blown away and took him up on the offer. The buffet was put away, so we ordered off the menu. What a great end to our free night BW Rewards stay. Great work!

Chris M, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Scott C. Thank you for taking the time to leave this kind review for our hotel, our entire team appreciates hearing back from our guests. Our hotel is excited to offer our hotel guests with qualified hotel rates a free hot breakfast buffet seven days away, sorry to hear that you weren't able to take advantage of this wonderful perk. I am pleased to hear that a member from our team was able to still provide you with a hot breakfast in our restaurant, this shows great dedication to their job. I would also like to thank you for being a loyal member of Best Western, our loyalty program is one of the top rated programs for hotels. We cant wait to welcome you back again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Very nice hotel and an excellent room! "

5
11/02/2018

Wonderful stay and great service right from check-in to check-out!! Housekeeping did an excellent job in our room! We were very pleased on how clean the room and bathroom was! Great location, close walking distance to the MTS centre for the Jets game! We definitely look forward to staying at Best Western again!

Chris M, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Cheyeen T, Thank you for taking the time to leave this great review about our hotel, your feedback is appreciate and will be shared with our entire team. It's wonderful to hear that our team of professionals were able to meet your expectations, we take great pride in serving our guests. Being so close to many destinations such as BELL MTS Place and the RBC Convention Center make us the ideal location in downtown Winnipeg, I am happy to see that you've mention this. We look forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg

"LOVED IT"

5
08/02/2018

Excellent place to stay. The rooms are super clean. Staff were awesome. The housekeepers gave me extra towels which was nice. I also loved the note on the night stand. Will definitely be coming back here.

Chris M, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear itravel456, Thank you for taking a moment of your time to write this review about our hotel. It's great to hear that we've met your expectations, our employees take great pride to ensure or guests has a great stay. I will be sure to thank our housekeeping team for you for the extra towels and personalized touch of the note left on your nightstand. We encourage our staff to make our guests feel like they're at home. We look forward to seeing you again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Great Hotel"

4
07/02/2018

This hotel has great location downtown. Check in and check out was a breeze. The room was clean especially the bathroom and the decor was pleasant but a bit dated. Having a shuttle service from the airport to the hotel was a big plus. I would certainly stay here again.

"Great simple stay"

5
01/02/2018

Decent hotel, centrally located. My clients found parking a frustration but foe the overnight guest, friendly, affordable, clean and comfortable. Good breakfast and had a hot coffee waiting at my seat before I got there... nice convenience

Chris M, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Dear glenm650, Thank you for taking the time to leave this kind review, we love hearing from our guests! It's great to hear that you enjoyed our location, ideal located so close to the RBC Convention Centre Winnipeg and the Bell MTS Place. In addition I am happy to hear that you enjoyed our FREE hot breakfast buffet. We look forward to seeing you again. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Great stay"

5
27/01/2018

I always stay at the Bestwestern Downtown when in Winnipeg it's close to the mts centre,the Convention Centre,all my meetings are closely held. The Hotel is very central, great rate very clean and great restaurants.

Chris M, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Dear altaf m, Thank you for taking the time to leave this kind review about our hotel, our entire team appreciates your encouraging words. Best Western Plus Downtown Winnipeg is the ideal location; being so close to the RBC Convention Center Winnipeg, BELL MTS Place, government and corporate office makes us very convenient. Combine that with our FREE hot breakfast buffet, and FREE airport shuttle service, what more could you ask for? We hope to welcome you back to our hotel soon! Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Downtown Winnipeg"

4
12/01/2018

I usually stay at the Delta in downtown Winnipeg when I have to attend an event at the Convention Center but it was a large conference and the Delta was sold out. I asked my EA to book a place within walking distance and she booked the Best Western. My colleagues said to me "That's the old Charter House; I would stay there..." But I had no real choice. The outside of the building needs some upgrades but when I entered the lobby I found an open, neat, stylish, and welcoming front desk with very professional staff who had me registered and in my room within minutes. Great start. The room was not elegant but I didn't care about that. It was modern, clean, new, and comfortable. There was nice hand-written note by someone from housekeeping who offered to assist me in any way they could. I liked that note, thought I didn't require anything special during my stay. At night I ordered a meal from room service. The kitchen staff were professional and courteous and my meal arrive quickly. And it was good food. To be honest, I was a bit concerned about the possibility of noise at night, given reputation of downtown Winnipeg. And my room was beside he elevator. No problem. It was one of the quietest nights I've spent in hotel. And I've spent a lot of nights in hotels. So, the stay was very good and I would have no problem with staying there again. The Best Western downtown was a bit less expensive that surrounding hotels and if I have to go the Convention Center again, I will likely book the old Charter House.

Chris M, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Dear burcelL8374AX, Thank you for taking the time to provide us this feedback, it's great to hear from our guests. It's great to hear that you gave Best Western Plus Downtown Winnipeg the opportunity to be your hotel of choice when travelling to our great city! Being so close to the RBC Convention Centre makes us an ideal location. We can't wait to see you again. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Clean Hotel"

4
05/01/2018

Stay at this hotel was good. Hotel was older but renovated. Location is great as it is 3 blocks from Bell/MTS Place. Friendly staff. We had a king suite and it was a little small compared to others we have stayed in, but it was nice and clean.. The hot, free breakfast, and the service in the restaurant was very good. I would recommend this hotel to anyone.

Chris M, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear 308brentp, Thank you for taking writing this great review about our hotel, we appreciate hearing about your great experiences. Our hotel has recently gone through a total renovation along with re-branding to a "plus" model hotel, it's great to hear that you notice these changes. Thank you for also taking note of our FREE hot breakfast buffet that we offer to each and everyone of our registered guests with few exclusions. We look forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Excellent value in downtown"

4
03/01/2018

Great hotel. Stayed for New Years' Eve. Quiet, close to everything downtown. Staff were attentive and readily available. Two different restaurants to choose from. Even though it was New Years' Eve, we did not hear noise from other guests, and the hotel was full.

Chris M, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear 254sandyw, Thank you for taking the time to write this kind review about our hotel, we appreciate hearing from you. We are honored to have been party of your New Years Eve plans, an happy to hear that our staff made this night just as memorable for you. We look forward to seeing you again. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"A Home Away From Home"

5
09/12/2017

Great location for downtown business. The staff are wonderful. Always helpful and polite in every way. The rooms are well equipped, large and clean. It appears the hotel is well organized and managed. The hotel has had the same staff for years and this speaks well of their dedication to what they do and how they do it, and it reflects well on management's confidence in the staff's abilities and commitment to providing excellent service.

Chris M, Manager at Best Western Plus Downtown Winnipeg, responded to this review
Good Morning don4444, Thank you for taking the time to write this kind review, we appreciate your positive feedback. I am happy to hear that you enjoy the service our staff and management provide, along with our renovated facilities. We look forward to seeing you again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Great Staff"

4
03/12/2017

I was travelling for business in November 2017. The rates at the hotel that I was working in were very high, so I shopped around and decided to stay at the Best Western Plus Downtown. It looks on the website and at first glance like the hotel has been recently upgraded. The location is excellent and very central to many sights, the hockey arena and very close to the convention centre. I took the shuttle from the airport to downtown. Convenient and included in the hotel rate. I had to wait approximately 20 minutes. This gave me a chance to grab a fast bite and a coffee. Check in was super fast and the hotel had defeathered my room as I had requested. The clerk gave great suggestions for food and other sightseeing opportunities. Very friendly and fast. On getting to my room, there was a cute towel animal on the bed to greet me. The room itself was accessible - I booked this in error. The room had two beds. On closer inspection, the bed with the cute towel animal looked a bit stained, so I did not use it at all. Housekeeping had left a note with the cleaners (??) name and phone number on it. The note stated to call if I needed anything. I thought this was very strange, it was also stained from sauce or grease from another guest. I was a bit unclear if it may have been left by someone outside of the hotel. I would recommend having notes like this professionally printed, and not hand written. My first impressions were not so good. The room had all of the standard bath amenities, loads of towels, microwave and small fridge. Very convenient for longer stays. Internet worked very well and the room was set up fairly well for working. Bed was comfy. Air unit did run through the night. Room in general looked clean on the surface. When you had a closer look at light fixtures, door frames and outlets, you can clearly see it was a very dirty room. I really did not want to touch anything. In the shower, the chair for the accessible guest needed a deep clean, you can see the layer of scum and you can feel it on your feet in the shower enclosure. Needs a good bleaching or something - maybe it's just old. The kicker was opening up the bath towel after my shower and finding loads of long thick black hair inside the towel. It wasn't just one or two pieces, but the entire towel was covered. When it isn't your own, it just leaves you with a feeling of ick. Getting up for my meeting in the AM, hotel lobby was a bit trashed. There was food on the floor of the elevator. I noted when I returned it was completely resolved. Hotel honoured a later check out. Staff at check out were highly professional and very friendly. Shuttle to the airport was excellent. My driver on the return to the airport was friendly and professional. I've already filled out the hotel survey, and the hotel manager was very responsive. I give the staff at this hotel top marks. They are responsive, professional, and friendly. The housekeeping needs work. It's a shame to see a hotel spending money on Reno's, and not maintaining the standards to keep it up.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Guest, Thank you for taking the time to write this review about our hotel, your honest feedback is very much valued by our team. It's great to hear that you took notice of our recent renovations of the hotel and proximity to closeness of many tourist attractions including the RBC Convention Centre, The Forks Market, and the Bell MTS Place. I will be sure to pass on the feedback regarding cleanliness, as this is a priority for us. We look forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Excellent hotel close to Convention Centre"

5
23/11/2017

Rooms were clean and functional, and staff were all very courteous and helpful. Very convenient 1 block walk to the Wpg Convention Centre and Bell MTS Arena. Good value for a downtown location. Was offered parking voucher at check-in which I did not require. Breakfasts in the cafe were good standard fare

Chris M, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear richardH8109HF, Thank you for taking the time to leave this kind review, we really do appreciate it. It's great to hear that you enjoyed our location which we must agree is very convenient to the RBC Convention Centre Winnipeg and BELL MTS Place. We hope to see you again really soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"º°???°º º????§????????º°???°º. TO STAY !!!!"

5
09/11/2017

Very helpful staff ... neat & clean linens , you ask anything ... the staff is very courteous & quick to respond & help ... spacious room , good location in the heart of the city , rightly placed in the downtown , all main buildings & important places at a walking distance .. must stay if u wanna stay in the downtown , value for Money & above all complimentary BREAKFAST added to my enjoyment in the stay !!!

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Navneet1979, Thank you for leaving this great review about our hotel, I will be sure to share it with our entire team. We have a very dedicated team of professionals that will go the extra mile to ensure our guests have the most wonderful stay, I am happy to hear this was reflected when you were here visiting. Hopefully we see you again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Located in the heart of Winnipeg"

3
09/11/2017

Stayed here one night in a room close to the elevator. I never heard any noise from the elevator but could hear all the noise in the hallways from doors closing and people talking. There is a public paid parking lot right in front of this hotel. If staying for any length of time the parking can become pricey. I did have the breakfast in the morning in a nice restaurant style room with a buffet style menu. The food was good and the service was excellent as they offered to fill my coffee a few times even tho it was a self service breakfast bar. The room was a little on the smaller side but good enough for myself for the one night. I did notice a few homeless people around the front and even one inside the entrance. At 5am it did make me feel uncomfortable for my safety. Other than that very close to everything downtown and blocks front my morning appointment.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear cns1201, Thank you for taking the time to leave this review for our hotel, your feedback is valued. It's great to hear that you enjoyed the FREE hot breakfast buffet that we are currently offering as a special promotion in our full service restaurant Cafe Bella & Lounge, many of our guests very much appreciate this amenity. I hope that you had the opportunity to speak with the front desk regarding the noise level and concern regarding non guests of the hotel, we do have 24 hour security that monitors the entire hotel and parking areas. We hope to see you again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Good quick stay"

4
03/11/2017

Really nice staff. Building and the rooms are old but well kept. Fitness Center was small but has more than just a treadmill. Starbucks is right across the parking lot too so I will probably stay again

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear helensH1912ZN, Thank you for taking the time to write this kind review about our hotel, your feedback is valued. We are happy to see that you noticed our recent renovations, we understand that were an older building but we have all the modern touches must have with the newer buildings. Hopefully we see you soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Great stay at a great price"

5
31/10/2017

Everything was good - the bed and pillows were comfortable, the room was clean and the temperature was adjustable, the hotel was quiet, the breakfast was good, the employees were friendly and helpful.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Dee B, Thank you for taking the time to share these kind words with our hotel, we are happy to see you enjoyed your visit with us. Many of our guests are enjoying our complete renovations, along with our updated furnishings and bedding's. It's also great to hear that you enjoyed our FREE hot breakfast buffet, which is a special promotion until the end of December with qualified rates. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"A really good hotel in downtown Winnipeg"

5
28/10/2017

Friendly helpful staff. Very clean and comfortable rooms. Good food at very reasonable prices in the restaurant. Good location. Close to museums and river park, legislative buildings, etc. Shuttle to and from airport. Excellent breakfast buffet with really good variety,

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Vic U, Thank you for taking the time to write this review for our hotel, we appreciate your feedback. It's great to hear that you enjoyed the location of our hotel, many of our guests love being so close to the tourist attractions that you mention. We are happy to hear that you were able to take advantage of our free airport shuttle that runs on demand 7 days a week from 7AM - 11PM. Enjoy your week. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Very Satisfied"

5
27/10/2017

I had a great stay! All my needs were taken care of including a free shuttle to and from the airport, as well as continental breakfast. I also needed something in my room and I got it within 5 minutes of asking. Overall, I had great service and would highly recommend.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear G5728MCtanyas, Thank you for taking the time to leave us this wonderful review, your kind words are encouraging for our staff. We are happy to hear that you enjoyed our free airport shuttle that is available seven days a week from 7am -11pm. In addition we are happy that you were able to take advantage of our free hot breakfast buffet, which is a special promotion we are running until the end of December. We hope to see you again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Winnipeg stay"

4
24/10/2017

We were in Winnipeg for a concert and this hotel is in a great spot. It is clean and friendly. Check in worked smooth and there is parking. Felt like a safe area and employees were knowledgeable. The dinner we had was very tasty and the breakfast was tasty and a self serve, the breakfast was included with the stay .

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear carolgZ512KY, Thank you for leaving us this review, we appreciate your kind feedback. It's great to hear that you enjoyed the close convenience of our hotel, many of our guests appreciate that we are less than a five minute walk from the Bell MTS place. In addition we are very pleased to hear that you enjoyed the FREE hot breakfast buffet that we are currently offing as a promotion to all qualified hotel rates until the end of December. We hope to see you again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"above average for cleanliness"

5
19/10/2017

secure parking lot with a reasonable charge. Special breakfast served was the best I have had in any restaurant in a long time. fruit cups, eggs, potatoes were fresh & prepared perfectly. I had a large room which was outfitted with sofa & coffee table. Lots of room ( I used the iron & iron board for the first time in staying in hotel) there was no bathtub --but had a great shower. The price is cheap for its location

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear wandam718, Thank you for taking the time to leave this kind review about our hotel, our team values your feedback. We are happy to see that you enjoyed our FREE hot breakfast buffet which is a special promotion we are running until the end of December, our guests are loving it! We are happy that you enjoyed the spa shower in your room, specific room types offer this feature and if requested our team does their very best to ensure you receive this room type. Our team looks forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"A Short Walk to Everything"

4
12/10/2017

This hotel is in a bit of a "sketchy" area, but is only a short walk to The Forks, which was our destination. The room was clean. The breakfast was "extra" which came as a surprise. Parking is available, which is a perk for downtown Winnipeg.

"Good location , room is nice and clean , bathroom is small , service is ok , breakfast is poor menu."

3
08/10/2017

Need to improve more in service . Hospitality is not good . Hotel price is little high . Heat and AC is good . Good parking . Receptionist is good . Breakfast is awful for people who stay more than 03 nights .

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear songlambui, Thank you for leaving this review about our hotel, your feedback is very much valued. I would like to apologize that you found the breakfast to be below your expectations. Although many of our guests are loving it, I will be sure to pass this review on to the appropriate manager for review We look forward to welcoming you back soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Excellent staff and very good breakfast"

5
07/10/2017

Everything at this hotel made me feel I was at home rather than at a hotel. Service is excellent. Morning hot breakfast that is included in the room rate, is really a good one. Front desk staff, cleaning staff are all very friendly.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Sheshaj2017, Thank you for leaving this kind review about our hotel, we appreciate your time. We are happy that you enjoyed the FREE hot breakfast buffet that we are currently offing to our guests on qualified rate plans. We look forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Great Downtown Hotel"

5
05/10/2017

Easy to park, close to all amenities downtown and great staff Rooms were simple, clean and comfortable. Breakfast was clean and tasty. Staff very friendly and helpful. Affordable room for business stay or if you want to explore downtown Winnipeg

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Hello Angela M, Thank you for taking the time to provide us this great feedback, I will be sure to share it with our entire team. It's great to hear that you had the opportunity to take advantage of our FREE hot breakfast buffet that we are currently offering to our guests, many of them are enjoying this value added amenity. We can't wait to welcome you back again soon. Warm regards, Chris Martin | Guest Servcies Best Western Plus Downtown Winnipeg 204.942.0101

"Perfect as always!"

5
05/10/2017

Can not get a better location in downtown or greater service. The staff felt like family and truly care about you and your stay! FREE breakfast was a plus this trip, hope still available next time. Good job

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear darwinderg, Thank you for taking the time to write this great review about our hotel, your feedback is valued. Best Western Plus Downtown Winnipeg is very proud of its centralized location near many attractions such as the RBC Convention Centre Winnipeg, BELL MTS Place, and The Forks Market just to name a few. We are happy to see that you enjoyed our free hot breakfast buffet that we are currently offering our guests, many of our guests appreciate this! We look forward to welcoming you back soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Inacceptable party noise"

1
30/09/2017

The hotel rents conference rooms as party location. In some rooms it is simply impossible to sleep if a party is going on. I have not experienced any comparable. I higly recommend to book an other hotel.

"Great staff, excellent location"

5
29/09/2017

Traveling for work and this location was perfectly central to walk everywhere from work to restaurants and close to all site seeing. 15 minutes to the forks and 5 minutes to the Bell MTS centre to catch a game! Staff are awesome and said hello every time I walked through the lobby asking how my stay was and offering great suggestions! Keep it up! A real diamond here

"excellent family overnight stay"

5
29/09/2017

Excellent visit as usual. Came to Winnipeg for the hockey game again, and location was perfect. Nice to park and walk to the mts centre. Lovely big king size bed. Only complaint was the pillows were a little too big..

BWP_Winnipeg, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Hello NicolelQ720PD, Thank you for taking some time to write this kind review about our hotel, your feedback is valued. We are happy to see that your enjoy the location of our hotel, many of our guests appreciate that we are less than a five minute walk from BELL MTS Place (Formally known as the MTS Centre). My sincere apology that you found our new pillows to be too big, next time you stay with us feel free to ask the front desk for a different style of pillow. We look forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Great staff"

5
25/09/2017

I loved the hotel as a whole, but the staff is amazing, everybody always with a smile in their face and trying to help you anytime you need it. Comfortable room, bed is great, quiet during the night and with lots of features for you to feel at home. Well located and with lots of restaurants and malls around. They have a shuttle service from the airport to the hotel and vice-versa. I loved it!

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear PatriciaAMF, Thank you for taking the time to write this great review about our hotel, we appreciate the kinds words. It's great to hear that you enjoyed the comfort and quality of your guest rooms, we are very proud of our recently renovated product. We look forward to seeing you again. Warm regards, Chris Martin | Guest Services

"Great location for medical trip"

5
19/09/2017

Went down for an eye appointment. Stayed in a king room. Bed was very comfortable and room was clean. Staff looked very professional and were friendly. Will stay again next visit to Winnipeg. Look forward to trying amenities next time.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Abby M, Thank you for writing this kind review about our hotel, I can't wait to share it with our entire team. We are happy that you enjoyed staying at our hotel, and that you found our staff were professional in a appearance and attitude. We look forward to welcome you back very soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Comfortable room and good location"

5
07/09/2017

Very decent hotel, with big, clean rooms. Very quiet. We arrived very late at 3:00 AM because of a delayed flight. The front desk agent had pre-checked us in because we called him much earlier in the night saying that we would be arriving at that time. This was very much appreciated. Good breakfast, excellent location which allows you to walk everywhere. All in all, a pleasant stay.

"Great dollar value"

3
07/09/2017

Hotel was clean, friendly staff close to everything downtown, easy access to highways. Staff never mentioned if there was free breakfast or not, would have like to know, there was a lot of people hanging around the outside of the hotel that I'm sure were not guest

BWP_Winnipeg, Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear A3305MCchrish, Thank you for taking the time to write this review about our hotel, our entire team is honored that you stay with us. Although breakfast is not generally included in our rates, we are happy to be offering a "Fall Promotion" where all rates included a hot breakfast buffet for registered guests, with the exception of certain negotiated rates. We can't wait to welcome you back again soon! Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Get what you pay for"

1
03/09/2017

Look out for prostitutes at breakfast. When having breakfast with my mother in the hotel restaurant there were multiple, obvious, prostitutes in the restaurant. Hotel staff didn't seem to be bothered or surprised.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear familyman637, Thank you for taking the time to provide us with your feedback, your opinion is valued. The information you have provided in this review was unfortunately not reported to any member of our team, leaving it difficult to deal with what I'm assuming would have been an isolated situation. It is disappointing to hear you were unable to enjoy your experience while staying with us, however I do hope you reach out to contact me directly so I may invite you to give us a second opportunity. With warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101 x 126

"location"

4
03/09/2017

I stayed at the downtown Best Western in Winnipeg. The location of this hotel is very convenient for travelers. I stayed there for four nights, and rented a car for only two days to explore the outskirts. Most of downtown attractions are within walking distance from the hotel. And I believe the best way to feel the place is by walking.

"Concert goers are noisy"

4
03/09/2017

It was one really noisy night followed by restful nights. Everything else was great, but do look to see if there's a major concert in town, because people come back loud and drunk. 4 hours of noise. The rest of the stay was everything it should be.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear mumintoronto, Thank you for this kind review, your feedback is valued by our team. We are happy to see that you enjoyed your rest while staying with us, our guests are loving our renovated facilities. Have an enjoyable summer! Warm regards, Chris Martin | Guest Services

"Hard to get to"

4
28/08/2017

A nice facility but awkward to get to if passing thru via trans cda Hwy. Also did not anticipate having to pay for parking. Did expect continental breakfast would be included in room rate. Otherwise a pleasant stopover

"Great Value"

5
22/08/2017

Great location....great room....great value....I travel extensively and although this isn't the Fairmont its pretty darn close....the only issue I had was with the pillows...but that's just me as I like down pillows that aren't too fluffy and theirs were synthetic and very puffy which isn't my thing....

"Great stay Downtown Winnipeg"

4
20/08/2017

Centrally located this hotel is close to the Forks, MTS centre and all Winnipeg Attractions. A hot tub on location woud be a great addition. Staff friendly and kniooledgeablr. Taxi's are always available.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Calude L, Thank you for taking the time to write this great review about our hotel, our team appreciates hearing back from our guests. It's great to hear that you enjoyed the location of our property, being next to the RBC Convention Centre Winnipeg, and within walking distance to The Forks along with Bell MTS Place makes us the perfect location in Winnipeg. We can not wait to welcome you back again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Lipstick on a pig"

3
30/07/2017

Recently renovated but still looks old. Fairly high prices hotel that definitely feels budget. Billed as a Plus property but there weren't any Plus perks offered to us during our visit. Window air conditioner was noisy and inefficient and the noise from the room above was disturbing.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Redkate53, Thank you for taking the time to write this review about our hotel, we appreciate your feedback. Thank you for noticing our hotels recent renovations both inside and out! Our entire team along with many of our regular and new guests are noticing the effort that our ownership has put into this beautiful property. Although it seems we missed the opportunity to impress you during your last stay, we hope you will return soon to give us a second opportunity to show we are the ideal location in Downtown Winnipeg. Have a safe and fun summer. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Very nice and recently renovated"

4
30/07/2017

This is a very nice hotel in downtown Winnipeg. It's been renovated inside and outside. There is a nice restaurant on site where we had breakfast for 3 days. Really really nice staff in the restaurant and very helpful.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Shounak A, Thank you for taking a moment of your time to provide us with this positive feedback, our team appreciates it. It's great to see that our guests are noticing our entire renovation both inside the hotel along with the refresh on the outside of the hotel. Best Western Plus Downtown Winnipeg is happy to provide our guests with two separate dinning option. "The Rib Room" our fine dine restaurant that was established in 1966, and "Cafe Bella & Lounge" our casual yet contemporary dinning option, open seven days a week. We look forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"very clean rooms and good staff"

5
29/07/2017

Great place to stay, close to downtown , walking is easy. I stayed there of four nights this month and would stay again. Great restaurants.Good internet and wifi in room. Breakfast was not included but they gave you a bag of fruit and water bottle if you ask for it.

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear robcatSteRoseMB, Thank you for writing this great review about our hotel, your feedback is appreciated by our entire team. I am happy to hear that you enjoyed your stay and appreciated the amenities such as our two onsite restaurants, and our free fiber optic wireless internet. Although breakfast is not included in our regular rates, we do offer a "Breakfast Package" which saves you money each day if you plan to eat breakfast at the hotel. We cant wait to see you again! Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"WOW!"

5
22/07/2017

Short but amazing stay! The staff where friendly and happy to point me in the right direction of everything to do and see. Breakfast buffet was great with all the fixings and the Rib Room Restaurant was an amazing experience, the server (Hector, I think) was great and made a normally dull evening dinner by myself an enjoyable one with his history of the city and the hotel and the food...order the seasame chicken spring rolls, I could have had those again and again and had to get the dipping sauce recipe before I left. Rooms are clean and updated and looks like the whole place had a recent Reno with painters finishing off outside. I will be back to this gem in downtown Winnipeg!!

BWP_Winnipeg, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear May G, Thank you for leaving this great review about our hotel, it was a pleasure having you as our guest. I am happy to hear that our team of professionals was able to take such great care of you, including Hector a valued member of our team for many years now. It's great to hear that you were able to enjoy the breakfast buffet in Cafe Bella & Lounge, this buffet is offered seven days a week and alternatively a full service menu is available as well. I will be sure to share this review with our entire team including the housekeeping department which you mentioned in your review. We look forward to welcoming you back soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Very comfortable stay"

5
13/07/2017

Centrally located, the BW Plus is very comfortable and remarkably quiet (we were on the fourth floor). The staff were very friendly and helpful, and the breakfast a la carte was very good. The bed was excellent.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear David D, Thank you for taking the time to provide us with this positive review, your honest feedback is appreciated. Our employees strive to ensure that our guests are comfortable, and that we meet if not exceed their expectations, I am happy to see this was reflected during your stay. I will be sure to share this review with our entire team! We look forward to welcoming you back soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Decent"

4
09/07/2017

This hotel has been recently redone and is surprisingly nice. Staff was very helpful and kind. Room was big and clean. Good value for a downtown location. Will stay again. A convenient location to bus to Blue Bomber games and for Downtown events.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Barbara R, Thank you for taking the time to write this positive review about our hotel, we appreciate your kind feedback. Our entire team at Best Western Plus Downtown Winnipeg is very excited about our recent renovation and exterior refresh, we believe this will impact our guests stay immensely. We are happy to hear that you enjoyed the convenient location of our hotel, along with the services our staff offer. We cannot wait to see you again! Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Excellent Location to Everything"

5
06/07/2017

Everything is in walking distance - like less than 15 min to all the tourist site. There staff was very friendly and helpful. The hotel and room was clean. Two computers in the lobby for Internet access. Free shuttle service to and from the airport.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear bon992017, Thank you for taking the time to write this kind review, its appreciated by our entire team. Best Western Plus Downtown Winnipeg is proud of its convenient location within walking distance to many tourist and corporate attractions such as the RBC Convention Centre Winnipeg, Bell MTS Place, and the Forks Market. We hope to see you again very soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"great downtown location"

5
01/07/2017

Hotel is newly renovated and is very convenient downtown location. Easy walk to Human Rights museum, legislature, Burton Cummings Theatre, MTS Centre, Restaurants, etc. Only downside is that this Best Western does not provide complimentary breakfast

"Wonderful stay at Best Western Plus"

5
29/06/2017

From the moment we got to the hotel we experienced a great service from very friendly staff To the moment we checked out. Rooms were very clean and great food at their restaurants. I would definitely recommend this place.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Guilherme F, Thank you for writing this review about our hotel, your positive feedback is appreciated by our entire team. I am happy to hear that our staff took great care of you while you stayed at our hotel, and that you found our rooms to be very clean. We look forward to seeing you again. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Great reasonable accomodations if you have an activity at the RBC Convention Center Winnigeg"

5
26/06/2017

No issues, great staff. Went out of the way to help my specific requests with no hesitation. e.g. early check-in, storage at checkout of my suitcase for the day, printing of boarding pass on office computer when the public one ran out of ink, etc. Room was well equipped, no complaints. The only issue was that it rained during the 3 day stay and they could not coax the sun to come out :-).

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Hello Yianni53, We are thrilled to read about your positive experience at Best Western Plus Downtown Winnipeg, thank you for sharing this feedback! Our entire team of professionals makes it their goal to ensure our guests feel comfortable when staying with us, Im pleased to hear this reflected while staying with us. Next time you're in Winnipeg we will do our best to have the sun shine for you! Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Clean and modern but pricy"

4
26/06/2017

Clean and modern downtown hotel but the cost is not justifieable. I stay at this hotel often and was givin a prefurred rate that was no longer honored on this stay. Very dissapointing considering the number of stays at a best western per year

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear ve3jtd2016, Thank you for leaving a positive review about our hotel, we appreciate this feedback! Please reach out to myself directly regarding your preferred corporate rate, perhaps the organization didn't extend their contract with us. We hope to see you again soon. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Inexpensive hotel right downtown. Exceptional staff!"

4
25/06/2017

The hotel is very well situated for sightseeing, visiting the Legislative buildings, shopping, restaurants and much more. The room is fairly large and the bed is comfy. There is also a chair and ottoman, a writing desk and chair as well as a mini fridge and microwave. Two downsides: 1) there is no bathtub only a shower and the bathroom is quite small. 2) twice as I was parking panhandlers approached me as I left the car to ask for money. Parking outside the hotel costs approximately $12.50/ day. Upside: the staff at the front desk. Can't say enough good things about them. Daniela at check in was incredible as were all the other desk staff. I was very impressed with the service and when I requested coffee it was immediately brought up. I travel a lot so to be impressed means the staff were exceptional.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Lottie543, Thank you for taking the time to write this review, your feedback is very much appreciated. The location for our hotel is ideal for the all travelers, being close to The Forks Market, Government buildings, and entertainment venues such as Bell MTS Place makes us the perfect hotel for almost everyone's stay! I apologize that you were given a room with only a spa shower, a select few of our rooms have this option had we'd known you didn't want this we would have provided you a different room, sorry for the inconvenience. We hope to see you again soon! Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"BW Downtown Winnipeg"

5
25/06/2017

Excellent location very close to the Convention Centre and MTS centre.very nice Restaurants on site,staff very friendly and Hotel very clean. The Hotel looks recently renovated and seems like there is new BW signage installed looks amazing.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear 827altafm, Thank you for taking the time to write this kind review about hotel, our entire team is pleased to hear this great feedback. Our location is a great perk for many of our guests, being within walking distance to both the RBC Convention Centre Winnipeg and Bell MTS Place. Thank you for noticing our recent renovations and new signage, like most of our regular guests (including you) they are loving these changes. We hope to see you again soon. Warm regards, Chris Martin | Guest Service Best Western Plus Downtown Winnipeg 204.942.0101

"Best Plus Western Downtown Winnipeg"

3
22/06/2017

Partially plugged shower drain first morning was fixed quickly and cleanly. The room was not fancy but comfortable, carpets maybe a little worn. There was very little noise from within the hotel. Some clientele seemed a little rough.

"Group travel with large team"

5
21/06/2017

The hotel staff were very accommodating to our team of 40 students. Meal room needs and meeting room needs were made possible on short notices. Truly positive experience. They were very cooperative with any requirements we had.

"Group Travel"

5
21/06/2017

I travel once a year to various provinces with a large group of students and am responsible for booking and overseeing the group. We've stayed at high end hotels in downtown Vancouver to motels in Moncton, NB. I can honestly say the service we received at the Best Western Plus was incomparable. Chris and Daniela were eager to accommodate any and all requests we had - the staff from front desk to security were polite and helpful. The rooms were clean and comfortable. There were about 100 young people staying in the hotel during our stay - I'm pretty sure the rooms must have lead in the walls because you couldn't hear any noise once in your room. We had breakfast each morning - the group didn't have a complaint about the quality or quantity of food available (not an easy thing to accomplish when 80% of the group were young men between the ages of 16-25). Huge kuddos to Chris, Daniela and their team for making our stay such a great experience!

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Tawna M, Thank you for writing this kind review about our hotel, it was our true pleasure accommodating your great group of young guests. We are incredibly proud of our entire team of professionals, they are dedicated to ensuring all our guests have a great stay, it's great to hear this was reflected during your stay. We hope you have a great summer, and look forward to seeing you again soon. Warm regards, Chris Martin | Guest Relations

"Was nice but no hot water"

3
18/06/2017

The room was clean, the parking lot was nice and close, and the hotel really is beautiful. I did like the 2:00 pm check in time but found it odd when checking in at 2:20 pm was told "I'll check to see if your room is ready". It was thankfully but if you have a 2:00pm check in the room should be ready. Didn't spend a lot of time in the room as we were busy doing whatever shopping we could. Went to shower the next day only to find out there was no hot water. Didn't wait to find out what the issue was either as I did have an 8 hr drive to complete that day as well. Honestly think when situations like this arise that some sort of discount on the room should be offered without having to ask and nothing was. Luckily I didn't have anything overly important to attend that day that would require a shower as I would probably be a little more upset over this. Parking was $12.50 for a day but not sure if that was for your whole duration or if that was the cost per day as I did only stay the one night. Hotel is in a good location if you're attending events at the Bell MTS Place or anywhere in that downtown area.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Jessica B, Thank you for time to review our hotel, we appreciate your time. We are happy to hear that you enjoyed your accommodations at our hotel, our entire team does their very best to make sure all our guests are accommodated. I would like to sincerely apologize for the water issue that you had experienced. It was an isolated situation that not handle correctly, we will be sure to coach our staff that had an interaction with you. Hopefully we see you again, and that you will give us a second opportunity. Warm regards, Chris Martin | Guest Relations

"Superb staff, great location, good value"

5
17/06/2017

We like the Best Western chain as it promises good value for our vacation dollar. This one in downtown Winnipeg is conveniently located near the Manitoba Archives and the RBC Convention Centre. The hotel has a decent restaurant, is well-maintained, and has the best staff - they are so friendly and helpful and very knowledgeable about the area. The hotel offers a free shuttle bus to and from the airport, and they ensured our room was quiet and scent-free due to allergies. The only drawback is there is no free breakfast but the rooms have fridges and there are small corner stores nearby to purchase fruit, yogurt, milk, cereal etc. And parking is an added expense at $12.50 per day. Even so, we will definitely choose this hotel the next time we stay in Winnipeg.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear trippinhippies, Thank you for writing this positive review about our hotel, its very much appreciated. It's great to hear that you enjoyed the location of our hotel, being so close to the RBC Convention Centre Winnipeg, the Canadian Museum for Human Rights, and the Bell MTS Place is a huge decision maker for many of our guests. We look forward to seeing you again. Warm regards, Chris Martin | Guest Relations

"Great Value in Downtown Winnipeg"

5
15/06/2017

First of all an airport shuttle from an airport to a downtown hotel is quite rare and real bonus for staying at this hotel! (Thanks for the lift!) We stayed here for a weekend, taking in Jets and Bombers games - I'm a real sports fan! Thanks to our BW diamond status, we were upgrade to an executive room, providing views of downtown Winnipeg. The hotel is clean, with great service, and well located. It was close enough to enjoy meals in the Exchange district, The Forks, and take the indoor walk way to the Jets game! For a bit of a further jaunt, one can walk to the north end of city and enjoy some great bannock at the Feast Cafe and Bistro. One can enjoy picking up a pack of smokes and some chips in the VLT room, for your convenience! Overall a tremendous value for a clean, well located hotel, and I would definitely return!

"Celebration of Life June 2017"

5
15/06/2017

The Charter House is a cherished memory of mine because my grandmother use to live across the street in Holiday Towers. We ate at the Rib Room and enjoyed a lot of ribs & drinks over the years. The BW Staff are amazing and accommodating. Daniela, Chris, Amanda and Martin I would like to thank mostly for taking care of me and my family during the Celebration of Life for my granny, The Don Mon. They went out of their way to accommodate us and make sure our requests were taken care of quickly. This location is perfect, just up Hargrave street you have Oscar's Deli (best pastrami on rye & corn beef hash) & Tavern United (amazing caesar drinks & wings) and of course the MTS Center where you have to see our Jets play (GO JETS GO). Broadway is just down the street about a 5 minute walk where you can find all kinds of food trucks to feed your hunger. The Manitoba Legislative Building is a 10 minute walk where the beautiful Gold Boy hangs out and just inside is the Grand Staircase guarded by 2 life size Bison made of sold bronze. Portage Ave is about a 10 minute walk where you can grab a bus to Polo Park Shopping Mall, Assiniboine Park & Zoo and Assiniboine Downs or head down to Main & Portage for more sightseeing. Even though my granny is gone, I have lots of family and friends in Winnipeg and will visit yearly. This will be stop #1 for a couple of nights to say hi and enjoy my stomping grounds again.

"Great Place location and helpfull staff!"

5
14/06/2017

Our room was very good, quiet, comfortable, the location is near the main places (the forks, starbucks, tim hortons, human rights museum, etc. The staff was very, but very nice, specially Mr. Fabio Carvalho, always helpfull and professional.. You can always count on him when you need something. Big thanks Fabio we realy appreciate your kindness. Thanks for Mr. Mohamed, Marcio and Daniela too for beeing so nice with me and my wife. People like you really makes the difference! Congratulations!

"Overall this is a nice place. But our room had some weird noises. But still great location!"

4
10/06/2017

This is our second time staying here. We stayed last year and found it a nice, comfortable place. Fairly quiet, with large rooms and bathrooms with a nice bed. You cannot complain about the location, close to everything. Only issue this time was the strange sounds in our room, almost like their was constant thunder outside, at times making the room shake. We were only two rooms over from the elevators and were associating this noise to the doors opening/closing. It was odd. Slept with ear plugs and all was good. Air conditioners are a little noisy. But they worked perfectly. Super friendly staff and this place was clean. The rooms were newly renovated. On site parking was nice too. Would stay here again, but will stay away from the elevators this time.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear RandyMark, Thank you for this great review, our entire team appreciates hearing great reviews about our hotel. Best Western Plus Downtown Winnipeg is proud of its newly renovated rooms and furnishings, hearing that our guests enjoy it too is exciting to hear. I apologize that you had some noise disturbances while you stayed with us, next time you make your reservation request a quiet room and our team will do their best to accommodate this for you. We look forward to seeing you again. Warm regards, Chris Martin | Guest Services

"Family Celebration of Life"

5
07/06/2017

The Charter House is a strong memory in my extended family. We were greeted as friends when we walked through the door and throughout our stay. I have no hesitation in recommending the Best Western in downtown Winnipeg to others.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear R1795GXroberta, We are happy to hear that the Charter House was a strong memory for you and your family, and we are very much proud now welcome you to our renovated and re-branded hotel now known as Best Western Plus Downtown Winnipeg. It was a pleasure hosting your family for this very special every at our hotel, we cannot say enough great things about your family. Until we meet again. Warm regards, Chris Martin | Guest Services Best Western Plus Downtown Winnipeg 204.942.0101

"Wonderful Stay"

5
29/05/2017

My husband and I had a wedding in Winnipeg and since we had such a great stay the first time we stayed at The Best Western Downtown we decided to stay again. Upon arrival we were greeted with such a friendly young lady named CeCe, once we were in our room she went the extra mile and called us to make sure we were happy with our room, which we definitely were. Thank you Chris for our reservation and to the rest of the staff for another great stay.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Kimgermaine, Thank you for being a loyal guest of ours, and write this great review, your time is appreciated. We are happy to hear that our stay make you feel welcome at our hotel, Cece is a wonderful addition to the amazing team we have. Our entire team looks forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg 204.942.0101

"Best Western Plus Downtown Winnipeg"

5
23/05/2017

Excellent location. A few blocks to the conference, a few blocks to the Canadian Musueum of Human Rights, a block from Stabucks 8). Staff was friendly and informative. Fire alarm went off at 3:47 am, but the exit was easy, and it didn't take long to get back to our rooms after the false alarm. The food in the restaurant was good, although the staff could have had at least another to handle the amount of people at the time. I'd return.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Rick L, Thank you for taking the time to provide us with this positive feedback, its truly appreciated! We are proud to be part of the Winnipeg community with an ideal location next to the RBC Convention Centre Winnipeg and not a far walk from many corporate and government offices, thank you for noting this. Although there was a false alarm at night, we are happy to hear that our staff were able to manage the situation in a professional and quick way, we are very proud of our team. We cant wait to see you again! Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg 204.942.0101

"Being treated special while away from home"

4
17/05/2017

I have been staying at the B/W Plus Downtown for several years now for a week at a time on a monthly basis. I have always found the desk staff to be very welcoming and caring. They go out of their way to help you and are committed to providing the best service possible. The rooms are always clean and well appointed and nicely made-up each day. The location of the hotel is ideal for all business travel in Winnipeg. I have always been impressed by the quality and variety of the food at the hotel and find the cost of the food selections and beverages to be very reasonable and the best in the downtown area. The hospitality staff in Cafe Bella are great and make you feel like you are at home, which is important to me as a regular traveler. My last experience in the Rib Room was a cozy, private affair where I did have the great ribs, enjoyed wonderful service and was pleasantly surprised with the cost. I now have a group dinner planned there in the small private room adjacent to the dinning room.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear don4444, Thank you for taking time to write us a review, we are happy to have you as our loyal guest. It is the goal of our entire team to make our guests feel like they're staying at their home away from home, I am happy to hear that his is being reflected when you stay with us. We cant wait to see you again! Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg 204.942.0101

"Great experience "

5
12/05/2017

Best experience I ever had. Environment and employees are really friendly to coworkers and to their guests. Cafe Bella and rib room have really good quality food and worth paying money for,service is really good.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Anu S, Thank you for taking the time to write such a positive review about our hotel, your time and kind words are very much appreciated. Many of our guests enjoy our onsite dinning options that include "The Rib Room" our find dine restaurant, and "Cafe Bella" our family restaurant. We look forward to hopefully welcoming you back again soon. Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg 204.942.0101

"Best Western Downtown Winnipeg"

5
09/05/2017

Had a great experience staying in this hotel while I was in Winnipeg on business. It is within walking distance to the Forks as well as to the offices where I was working. The staff were amazing / the restaurant and accommodation were very good. I would highly recommend this hotel.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear conniez763, Thank you for writing this great review about our hotel, I look forward to sharing it with our entire team! As you mentioned in your review our hotel is a great location to many businesses, The Forks Market, and event the Canadian Museum for Human Rights. We cant wait to have you stay with us again. Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg 204.942.0101

"Made the trip easy and Pleasant"

5
09/05/2017

Helpful, cheerful staff made everything easy. Our Networking evening went well and smoothly. We stayed late in the restaurant, but never felt pushed to get out. The food was really good and there was so much of it. I will host another Networking night here when needed.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dar lesliet297, Thank you for taking a moment of your time to write this great review about our hotel, its appreciated! We are very proud of our staff at Best Western Plus Downtown Winnipeg, it is our goal to ensure your stay is above your expectations. We look forward to hosting your networking night again soon. Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg 204.942.0101

"Best staff here!"

5
08/05/2017

Great location! Walking distance to the human rights museum, art gallery and the Forks. This hotel has been completely renovated. Rooms are nice. Staff are exemplary! Went over and above to accommodate us in every way. They were all friendly, helpful and courteous. Food was good and reasonably priced. Would definitely recommend staying here!

"Stay away as far as possible from this hotel"

1
01/05/2017

Stay away from this hotel as far as you can. Had stay there in January 2017 Big crowds of criminals around and in the hotel, in lobby some of them was trying to sell drugs to me and 0 reaction from stuff. Rooms in general is old and doesn't look very clean(probably because old carpets and old fabrics. Will never stay there again!

, Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Alexander B, Thank you for taking the time to provide our hotel with your feedback, its very much appreciated. Best Western Plus Downtown Winnipeg takes great pride in its reputation and community involvement, we are sorry to hear these allegations. I would like for you to personally contact me to better discuss all situations that occurred at this information listed below. Again Alexander B, I sincerely apologize that your expectations were not met, and I look forward to hopefully hearing from you. Warmest regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg 204.942.0101

"Superb conference facilities, great rooms, good food."

5
29/04/2017

Booked a conference at BW Downtown and everything was top notch. The staff are friendly and attentive and gave us everything we needed. There are a number of great restaurants on site to choose from. The rooms are newly redone, very nice, clean and tidy. For downtown, the parking is very good. Highly recommended.

, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Dear Adam, Thank you for sharing your positive feedback about our hotel, your review is appreciated by all. We are happy to hear that your conference was a great success at our hotel, we take great pride in ensuring our guests have a positive stay and experience. Our recent renovations are enjoyed by many guests, thank you for taking the time to make a note of this. We look forward to welcoming you back soon! Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg 204.942.0101

"Great Sleep!"

5
20/04/2017

The sleep at this hotel was amazing! I asked them what kind of pillows they use and they arranged to sell a couple of brand new pillows to me. I enjoyed my meal in the Rib Room Cafe that is in the hotel, the steak was to die for! It was a short walk to the MTS arena for the concert I was going to, and the front desk person working Daniell was perfect in giver the directions. I would also like to thank them for giving me a free ride the the VIA rail station after my stay. Keep up the good work!!!!!!

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Kiefer C, Thank you for taking the time to write such kind reviews about Best Western Plus Downtown Winnipeg, we appreciate it! We are happy to see that you enjoyed your sleep at our hotel, we are very proud of our recent renovations and room amenity upgrades. Our guests are seem to always be satisfied after dinning at our famous Rib Room, we appreciate your feed back in this as well. We look forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg 204.942.0101

"Top #1 hotel in downtown Winnipeg"

5
18/04/2017

We cannot say enough about this hotel that we stayed at in downtown Winnipeg. It was totally unexpected but we were totally blown away! Great price,beautiful place, awesome customer service, great food at "The rib room" and we were treated like royalty. For a meal that we would pay well over $100 for in our small town we paid half the price and enjoyed it just as much if not more! Very comfortable and quiet we give this hotel an A+++ I cannot say enough about it but I will share with others! Thank you for a wonderful weekend where memories will forever be remembered.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Hollange, Thank you for taking the time to share your great experience on Trip Advisor, we will be sure to share this with our entire team. Many of our guests are enjoying our renovated rooms and public areas, we are happy to see that you are too! We hope to see you again soon. Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg 204.942.0101

"Accommodating & Clean"

5
15/04/2017

What a pleasant surprise. I arrived late at this hotel and the front desk clerk that was on duty tall guy I think his name was Fabio was warm, welcoming, and quick to get us into our room. It was late at night, but to our surprise their restaurant was still open and made us one of the best nacho platters we've had. I must say that the housekeeping manager must run a tight ship, because I could find any dirt if I wanted to in my guest room. I was told at check in time that if I call to the hotel directly that I will get the cheapest price, well guess what.... I return in two weeks and have already booked in. Thank you best western winnipeg!

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear robertgrace416, Thank you for taking the time to write this review about our hotel, I will be sure to share it with the entire team including Fabio! We are happy to see that you were pleased with your experience at our hotel, taking pride in cleanliness is one of our top priorities. We are happy to see that our team was able to educate you about booking direct, and they you are taking advantage of that. We look forward to seeing you soon! Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg 204.942.0101

"Great experience"

5
14/04/2017

The staff is very friendly and ensure that everything is perfect for your stay. Great location! Close to everything downtown. If there is any issues, the staff fix it immediately. Rooms are big and cozy.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Z7855XIelizabethm, Thank you for taking the time to write this review about our hotel, we appreciate it! We are happy to see that our staff are attentive to details, and correcting any issues that may occur when you stay. We look forward to seeing you again. Warm regards, Chris Martin | Guest relations Best Western Plus Downtown Winnipeg 204.942.0101

"Amazing Staff!"

5
06/04/2017

I stayed here for one night on a business trip to the city. On my way home I was waiting over an hour for a cab. Chris and his staff were exceptional trying to help me get one sooner and went out of their way to help me get to my destination. Thank you very much! The rooms are clean and beds are comfortable. I would stay here again.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Heather G, Thank you for taking the time to write a kind review about our hotel, we appreciate your kind feedback. I am very proud to work along side a supportive team of professionals that constantly go the extra mile to ensure our guests have a superior stay. Thank you for mentioning the comfort of your room, we are very proud of our new renovations and are happy our guests are enjoying them! We look forward to seeing you again. Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg 204.942.0101

"Wonderful"

5
03/04/2017

I always enjoy my stay at Best Western Plus, they are affordable and very comfortable to meeting all needs. I love the locations because they are anywhere you seem to need a hotel in a large city. Parking is never a problem and the menu in the restraunt is great.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear carolcV8001GA, Thank you for taking the time to provide such great feedback about our property, we appreciate it! We are very proud of our location which is near the RBC Convention Center, Government and major corporate offices, thank you for recognizing this. We look forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg

"Excellent Stay"

5
29/03/2017

Everything was very clean and the staff was great. The room was comfortable and very quiet. The food and beverage manager was exceptional. The lounge was a great way to relax. Very nice location, close to everything.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear tysonk933, Thank you for taking the time to write such kind words about our hotel, we will be sure to share it with our entire team. It's great to hear that you received top notch service while staying at our hotel, our team members are very dedicated to serving our guests and our Food & Beverage Manager is a prime example for them! We look forward to welcoming you back again soon! Have a great week. Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg

"Good"

5
28/03/2017

The front desk was very helpful. The hotel itself is a little dated but very good value for the money. Small but adequate workout room. Decent location, close enough to the various skywalks in Winnipeg.

, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear 5caryp, Thank you for taking a moment of your valuable time to let other Trip Advisor users know about your positive experience at Best Western Plus Downtown Winnipeg. We are happy to see that you enjoyed the location we are a two minute walk from the RBC Convention Center Winnipeg, and just steps away from Winnipegs indoor skywalk system. We look forward to welcoming you back again soon. Warm regards, Chris Martin | Guest Relations Best Western Plus Downtown Winnipeg

"Wonderful"

5
28/03/2017

This hotel was perfect for us as we were attending a hockey game in downtown Winnipeg. The room was clean and comfortable and the housekeeper had even added a little animal made out of the towels along with a personal note of welcome - a very nice touch.

"Birthday weekend "

5
28/11/2016

My husband and I stayed here fir my birthday, we had a fabulous time. The room was clean and so comfortable!! Service was fantastic from check in till check out!! We enjoyed the lounge, had many laughs we the fabulous staff and will be back for sure...this will be our go to hotel when we need a weekend away ?

"beyond my expectation"

4
13/11/2016

It is located in the downtown area and it is quite close to all the senic spots nearby. The twin bed room is really clean and big and beyond my expectation. It is worth every penny! The only demerit is the parking fee but if you can accept around 10.5 bucks per day then it is not a problem. ??????????????????????????????10.5??????????????????wifi????????????????????????????????????????????

Janet B, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Dear Zhe, Thank you for the positive feedback, we appreciate it! It's great to hear that we met your expectations while visiting Winnipeg, our goal at Best Western Plus Downtown Winnipeg is to make you feel like you're staying with people that care! Like most other major cities parking is an issue in the downtown area and because we do not own the parking lot a fee is charged by a third party company. We hope to see you again! Warm regards, Chris Martin | Sales Manager Best Western Plus Downtown Winnipeg 204.942.0101

"Best Western downtown Winnipeg"

5
08/11/2016

I found that this Best Western was ideally located for visiting downtown Winnipeg and walking to the Canadian Museum for Human Rights, The Forks Market, St. Boniface and many other points of interest. The service at the hotel was excellent. The staff was very friendly and more than willing to help. It was my first visit to Winnipeg and the staff helped me with directions. It was so convenient to have a restaurant and lounge/bar on site. The room was clean and comfortable and the staff called shortly after I arrived to make sure that all was well with the room, and asked if I needed anything else.

Janet B, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Hello Harry W, Thank you for the positive feedback, your kind words motivates us to provide an even better service and product. We are happy that you found our location convenient to many tourist attractions such as the Canadian Museum for Human Rights, and The Forks Market. We are very proud of our professionally trained staff, and I will be sure to provide this great feeback to them. We look forward to seeing you again soon. Warm regards, Chris Martin | Sales Manager Best Western Plus Downtown Winnipeg 204.942.0101

"Weekend in Winnipeg"

4
21/10/2016

I had never been to Canada before so I decided to get away. I chose this hotel because it is downtown and close to so many things. I enjoyed my stay and will return. I cafe was nice and so was the staff. The bar was great and the bartender shared some things about Thunder Bay . That will be my next trip. I wish I could have made it to the Rib Room. I really wanted prime rib but they don't do room service and I was to tired to get out of bed. The night manager does not really have a personality but all in all I am very satisfied with my stay. The only other thing was that parking was not mentioned on the hotel website so I assumed that it was complimentary.

"Conference Sessions"

4
04/10/2016

Our company has held a number of conferences at the hotel over the past 6 months. The staff is extremely accommodating to our needs and the rooms comfortable and setup to handle 20+ people. The restaurant was able to accommodate us on a daily basis so we were able to compress lunches as needed. All in all, excellent experiences!

Janet B, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Hello projectmanager2016, Thank you for taking the time to write us this review, its appreciated. We are happy that our trained team of meeting professionals were able to accommodate your conference while in Winnipeg, I will be sure to pass this feedback their way. Cafe Bella & Lounge was excited to have you as our guest while in using our meeting facilities, thank you. We look forward to welcoming you make soon! Warm regards, Chris Martin | Sales Manager Best Western Plus Downtown Winnipeg (204) 942.0101

"MOUSE IN THE ROOM!"

3
03/10/2016

they changed our room but that was it - while I don't yell at people about most things I would have thought, from a customer service standpoint, that I would have received SOMETHING for the inconvenience but NOTHING - I never ask for anything to see how far they go, these guys did not get out of the gate

Janet B, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Good Morning William & Susan, I would like to thank you for being our guest back in October, your business and trust in us is truly appreciated. I would also like to apologize that such a situation happened at our hotel, we understand that cleanliness is a top concern for our guests. We are very must proactive at our hotel with pest control, and want to assure you that this situation was an isolated situation. I would like to invite you to contact me at your convenience to discuss how we could potentially convince you we are the hotel of choice when staying in Winnipeg. Enjoy your day. Warm regards, Chris Martin | Sales Manager Best Western Plus Downtown Winnipeg 204.942.0101

"Friendly service, great location"

5
02/10/2016

I've stayed at this hotel twice over the last few years. It's obvious they have a large number of repeat customers as I heard staff calling customers by name when they arrived. They go out of their way to ensure your stay is the best possible. The room was clean, quiet and the hotel is close to locations in downtown Winnipeg.

Janet B, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Hello Laura D, Thank you for taking the time to write us such a great review, we appreciate it! Thank you for noting that our staff do their best to address our regular guests by their name, we do our best to make you feel at home. Cleanliness is at the top of our priority list, I will be sure to pass this great comment on to our housekeeping department. We look forward to hopefully welcoming you back soon! Warm regards, Chris Martin | Sales Manager Best Western Plus Downtown Winnipeg 204.942.0101

"Great place to stay"

5
30/09/2016

Stayed there for 2 night when we were in town and I couldn't have been more impressed with the room daytime staff were very nice and friendly and the bed was very comfy.Rooms were very clean and it was walking distance to a lot of thing to do and shopping...would stay there again in a heartbeat.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Guest, Thank you for taking the time to write such kind words about our hotel, its appreciated. We are happy to see that our guest service team was able to meet your expectations, and that you had a comfortable sleep. Best Western Plus Downtown Winnipeg is near many local destinations such as the Canadian Museum for Human Rights, Polo Park Shooping Mall, and right across the street is the RBC Convention Center Winnipeg we apprecaite you noting this. We look forward to hopefully welcoming you back soon. Warm regards, Chris Martin | Sales Manager Best Western Plus Downtown Winnipeg 204.942.0101

"Great Customer Service"

3
27/09/2016

The staff were very accommodating and worked hard to ensure our stay was pleasant. The location and age of the hotel are its biggest downfall. I was also surprised at the lack of options for gluten free diets at both the Rib Room and the cafe. However, this was not exclusive to this hotel, it seemed to be similar in many restaurants in Winnipeg, including the airport.

Janet B, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Dear Maureen L, Thank you for taking the time to write a review about our hotel, we appreciate your feedback. We are very proud of our team of hospitality professionals, and I will be sure to pass the great feedback on. Although our hotel is built in 1956, we are very proud of our newly renovated hotel and restaurant outlets. Cafe Bella & Lounge offers a wide variety of menu options including gluten free options, however we will look into other options. We look forward to hopefully welcoming back soon! Warm regards, Chris Martin | Sales Manager Best Western Plus Downtown Winnipeg (204) 942.0101

"Event Planner"

4
27/09/2016

The staff, specifically, Chris Martin, was amazing. He went above and beyond to accommodate the needs required for our training session. One of the facilitators could not sleep and Chris made sure she had a pillow that better suited her needs. I have been told by the staff attending that the accommodations were exceptionally clean.

Janet B, General Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear cynthiacutiepie, Thank you for writing a review about our hotel, we truly appreciate it. We are happy that Chris was able to provide the type of service you would expect when staying at our hotel, we are proud of him and our entire team of professionally trained staff. We hope that your function was successful in Winnipeg and look forward to welcoming your team back in the future. Sincerely, Janet Barrit | General Manager Best Western PLUS Downtown Winnipeg (204) 942-0101

"Hit & Miss"

3
24/09/2016

Decent location within walking distance of many good restaurants and the Conv Centre. Room upgrades are worth it if your Corp deal includes it. Std rooms are often tired with noisy a/c. Too often, rooms seem to be filled with 'social' guests relocated by various Govt agencies. While a money spinner for the owners, It was enough to make me book the Delta on my last trip. Their free shuttle is anything but. Last 3 trips I was told to take a taxi... And they only reimbursed to $10. Still, if you need to be downtown, it's worth a punt. If just passing thru the Peg, stay at one of the modern bed factories out by the airport. Handy Tip: Never book a room overlooking the huge public parking lots in Winter. The snowplow reversing sirens will keep you awake ALL night!!!

Janet B, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Dear ToodleooCaribou, Thank you for taking the time to write a review about our hotel, we appreciate the feedback. We are happy to see that you are a loyal guest at our hotel, however its upsetting to see that you didn't stay with us during your last trip. We apologize that you find the shuttle service no so accommodating, we do our best to ensure all guests are picked up in a timely manor. If the shuttle is busy on another trip we will recommend that you take a taxi and we pay the full amount upon arrival to the taxi driver directly. We hope to see you on your next trip, and I invite you to contact me personally to perhaps discuss your previous experiences. Enjoy your day. Warm regards, Chris Martin | Sales Manager Best Western PLUS Downtown Winnipeg 204.942.0101

"Great spot. Stayed for Grey Cup 2015."

4
16/09/2016

Booked this hotel one year in advance in anticipation of Grey Cup 2015. Chose it mostly based on location from the Convention Centre. What a great spot in downtown Winnipeg. Easy access to downtown and The Forks, on foot. We got a great rate on king room - only thing missing was breakfast. The bar was busy every night.

Janet B, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Good Morning MrJeph Thank you for writing this positive review for us, our team appreciates the feedback! We are happy that you enjoyed your stay with us, and that you appreciated the close proximity of most major Winnipeg tourist locations. We understand that breakfast not included in the rate might be a disappointment for some guests, however many of our guests don't require breakfast. For those that do want breakfast we have a onsite restaurant (Cafe Bella) that is open 7 days a week with a full service breakfast buffet, breakfast menu, and room service. We look forward to welcoming you back to our hotel soon. Warm regards, Chris Martin | Sales Manager Best Western PLUS Downtown Winnipeg 204.942.0101

"Good value/price"

3
10/09/2016

The hotel is okay, as the bistro. The air conditioning system is noisy and you can hear everything happening in the hallway. I had to put earplugs every night. However, the room was very clean. The staff is courteous and professional. The hotel is within walking distance of many tourist attractions.

Janet B, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Hello maryse965, Thank you for taking the time to write a short review about Best Western Plus Downtown Winnipeg, we appreciate the feedback. I would like to start by apologizing that you did not experience a quiet stay with us, our mission is to ensure that you're are 100% comfortable during your entire stay with us. We are happy to hear that our staff met your expectations in being courteous and professional, we are very proud of our team! We hope to see you again soon. Warm regards, Chris Martin | Sales Manager Best Western Plus Downtown Winnipeg 204.942.0101

"Clean "

4
06/09/2016

Nice place for business stay Room was clean and basic Not to a standard to stay in the room TV is what I would put in my Bathroom Come on tv must be at least 48 if not 56 or 60" But for a downtown local and value This joint rocks that

Janet B, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Hello disco-dale, Thank you for taking time to write this review about our hotel, we appreciate your kind feedback. The current size of our televisions is 32' flat screen, we are just finished our re-brand and renovation, and will be looking upgrading our televisions as well. We look forward to seeing you soon! Warm regards, Chris Martin | Sales Manager Best Western PLUS Downtown Winnipeg 204 942 0101

"Not for Family"

2
30/08/2016

Scary. Family of 4 including 9 & 11 year old. Looked like drug addicts outside. Clientele in lobby and lounge from "other side of the tracks". Security guard on duty for obvious reasons. 2 Elevators very very very slow. Was on 5th floor. Hallway narrow seemed like 5ft across and no air conditioning. Not inviting given very hot outside. Washroom in room too small, fit one person at a time. Rooms sort of typical BW but at total cost for 2 queen $159 given above and, had to pay for parking (Note: after several indications not happy paying for parking charge $10.50 waived), cost not worth. Stay in many $140+ hotels every year including BW and this one will not be returned. Should have done more research.

Janet B, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Hello philleesah, Thank you for taking the time to share with us your opinions and feed back, we very much appreciate it. I would like to start by apologizing for not meeting your expectations when in Winnipeg, its truly disappoint for us to hear this. Along with many other hotels in downtown Winnipeg we employee security staff to ensure the safety of our guests and property. Being a property in a major city we understand that negative situations occur and want to be proactive rather than reactive, most of our guests feel safer knowing we offer this service. I do hope you had a chance to speak with the front desk about the air conditioning in your guest room, they would have done their very best to ensure your comfort was their priority. Our hotels published rates are very much in line with our competition and industry standard, when making your reservation I suggest asking for other rates such as CAA/AAA, seniors discount, or even medical rates. We are very flexible and want to ensure we assist in meeting your budget requirements. Once again I would like to thank you for writing this review, as well would like to invite you contact me personally to see what we can do to make things right. Enjoy the rest of your summer! Warm Regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg (204) 942.0101 x 126

"Business Trip"

5
25/08/2016

Great downtown location. Convenient for almost everything I was doing while in town. Although an older property, rooms were awesome. Well appointed. And a note from my housekeeper who obviously takes pride in her work welcoming me to my room. Good check in/out accommodating my request for a late check out.

Janet B, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Good Morning nonjo_13, Thank you for taking the time to write us such inspirational words, its much appreciated. Best Western PLUS Downtown Winnipeg is proud to call Downtown Winnipeg our home, convenient to many locations such as the RBC Convention Center, Manitoba Hydro Building and most Government offices, thank you for mentioning our location in in your review. We are proud of our professionally trained team including our room attendants whom work extremely hard that not only maintain the cleanliness of the hotel, but act as ambassadors of the Best Western brand. We look welcoming you back to our hotel soon! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"Good place to stay"

5
18/08/2016

very friendly hotel. good place to stay in downtown winnipeg, nice room because you can open the door to the balcony and get lots of fresh air, the house keeping is maticious. better than my spelling anyway

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Hello ed248248, Thank you for taking the time to capture your experience in this short review, we appreciate the kind words. We are pleased to hear that you enjoyed our balcony view rooms that face the RBC Convention Center Winnipeg across the street from our hotel, many of our guests appreciate having this option. I will be sure to share with our housekeeping team that you were impressed with there service, they will be happy to get this feedback. Our entire team looks forward to hopefully seeing you again soon! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg (204) 942.0101

"Excellent"

5
01/08/2016

I liked to stay at the BW Plus Downtown Winnipeg, specially the balcony. The employes were very helpful when I asked directions. Just 10 minutes walk to go to the Winnipeg Clinic, we can leave the car at the hotel. Near Portage Place, walked again not far at all. The only thing I did not like too much, there was no guide for the chanels on TV.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Hello Yvonne S, Thank your for the kind review, we truly appreciate your feedback! We are very happy to have such a strong team of employees working at our hotel, I will be sure to share your positive words with them. Our location is idea for Downtown Winnipeg to locations like the Winnipeg Clinic, RBC Convention Center, Canadian Museum for Human Rights, and SO much more. I understand that conveniences such as a TV guild is important for our guests, and I will be sure to have this issue resolved. Enjoy the rest of your day! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"Stop over"

5
30/07/2016

Great visit! Great staff! Easy location. The airport shuttle that was provided with no charge saved me a few $$. Would have be nice to have a pool, but it wasn't listed on your website so guess I cannot complain about that. Had a great stir fry for lunch on the Bella restaurant. The staff seemed busy, but maintained their professionalism still. Thank you.

"Short stay, wonderful experience"

5
27/07/2016

This is the best Best Western I have ever stayed at. Reservation was easy and effortless = check! Called a day before my arrival to request an early check-in. Understanding they couldn't guarantee it, I took a chance. When I arrived nearly 2 hours before check-in time, my room was ready and I had a king size bed = double check! The room was HUGE! the bed was super confortable and all the amenities were available and worked well = SCORE! I went down for breakfast and the staff were super friendly and fun to chat with. The food was good (home fries were delish). The location is very quiet and within walking distance to the Market at the Forks and the Human Rights Museum. Next time I'm in Winnipeg, I'm booking there again. Well done to the whole Best Western team, it was a pleasure to stay there.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Good Day Ligia P, Thank you for leaving a review on TripAdvisor about your recent stay at our hotel, your kind words are appreciated and inspiring! I am happy to hear that you were impressed with our quiet location that sincerely is within walking distance to many downtown attractions like the Canadian Museum for Human Rights, the Forks, and across the street from us is the RBC Convention Centre Winnipeg. I am proud to work along side a great team of professionally trained staff, I will be sure that they see this review as well. We look forward to welcoming you back soon! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"Most affordable option close to University of Winnipeg for TRC Conference"

4
23/07/2016

Needed 4 days accommodations while attending the TRC Pathways to Reconciliation conference at the University of Winnipeg. Price was best offered within walking distance via Hotels.com. Nice, revamped hotel. Staff were great, very friendly and helpful. Nice room, very hot when I entered but cooled down quickly when I turned on the AC. Two restaurant options, but the Rib Room wasn't open both times I tried. Cafe was, and was good. Parking was an extra charge above the hotel cost, so it did add to the cost of the hotel. Sleep quality was great, and was surprisingly quiet for a downtown location.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Lynda D, Thank you for write a great review about our hotel and staff, we appreciate it! We are happy to see that you enjoyed our renovated property, many of our guests are loving this! It's great to hear that you were able to enjoy your meal in Cafe Bella & Lounge, unfortunately The Rib Room is open select hours and during peak times. We look forward to seeing you soon! Warm regards, Chris Martin | Team Memeber Best Western PLUS Downtown Winnipeg 204.942.0101

"Not stellar but staff is great"

3
18/07/2016

Not in the best part of town but good walking distance to most downtown attractions. Rooms are clean, but some amenities are dated in certain parts of the hotel. 3rd floor rooms have balconies and adjoining room doors..so if you dont like that...ask to stay on the 4th floor. Great staff...were really helpful and generous w their time when I experienced problems with noisy neighbours.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Good Morning jlg46, Thank you for taking the time to write us a review, we appreciate your time and feedback! We are happy to hear that our staff took such great care of you, and were able to accommodate you and provide the best possible experience. Im sorry to hear that you feel like some of our amenities are dated in certain parts of the hotel. We are very proud of our newly renovated property, however always open to suggestions on what modern day travelers are looking for/need. We hope to see you return again soon! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg (204) 942.0101

"Great choice."

4
17/07/2016

We stayed here for 5 nights. We found it conveniently located (walking distance to the convention centre, the Forks, the Human Rights Museum, etc.) The room was quite comfortable and very clean. Shuttle from the airport was a bonus. Disappointing was the lack of a free breakfast, although there is a Starbucks a block away and a Tim Hortons two blocks away. Oddly, the Timmy's is closed on weekends! There are restaurants within the hotel as well, but sometimes you just want a quick coffee and a bagel.

"Great Location. Nicely renovated. Comfortable bed."

5
17/07/2016

They have done a nice job on this place! The room was nicely renovated and comfortable. We booked it through our Airmiles and was a good choice if you need to be downtown. You can tell it's an older place still, but they have done a nice job. Air conditioner was a little noisy at night and the new flat screen TV's were difficult to change the channel due to the large piece of furniture blocking the access, so you had to hold the remote in the air while laying in bed, a little inconvenient. But nothing serious. No continental breakfast either, but we knew that when booking. Didn't try the bar/restaurant as there as so many to choose from downtown. Nice and close to the MTS Center and walking distance to the Forks. Also nice to have parking next to the hotel at only $10.00 per day, which was nice when we walked everywhere. Overall, this hotel made our stay nice and comfortable. Staff were always friendly and efficient. Found it very quiet also when trying to sleep. No noise from outside and the halls were quiet at night.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear RandyMark, Your review and kind words are appreciate, THANK YOU! Although we are an older hotel built in 1958, we indeed offer the modern touches and services you'd expect from a brand new hotel! Thank you for noticing our renovations, our guests are loving it! Unfortunately we do not offer free breakfast, however our rate is very competitive for our downtown location, and we do offer breakfast buffet or menu service in our onsite restaurant Cafe Bella. We are happy to hear that you overall stay met your expectations, and that you found our location a quiet spot. We look forward to seeing you soon! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg P: 204.942.0101

"Visit to Winnipeg"

4
15/07/2016

Our stay at the Best Western Charter House went very well. Appreciated the abundant parking, onsite restaurants and location in downtown Winnipeg. Would stay at this hotel again. We did a fair bit of walking and if the weather had been better we would have don more. Appreciated the taxi service when required. Staff was very helpful and pleasant.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Marilyn B. Thank you for taking the time to write a review about our hotel, we truly appreciate it! We are happy to hear that you were pleased with our location in Downtown Winnipeg. We are a proud member of our community and close to locations such as the RBC Convention Center Winnipeg, the Canadian Museum for Human Rights, and many other destinations. It's great to hear that you you received service from our staff that one would expect when staying at our hotel, we are proud of every member on our team. We look forward to seeing you again. Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg P: 204.942.0101

"Excellent Customer Care"

5
13/07/2016

We stayed here for four nights. The location was excellent - very close to many restaurants & coffee shops. Just a short walk to the beautiful Forks. The rooms were clean and comfortable, but the absolute best feature about this hotel was the staff. Everyone from housekeeping to room service to front desk and guest services was fantastic. Everyone I met always asked how our stay was going. We left behind a personal item and they had it shipped back to us the very next day. You don't see that kind of customer care much any more. Very impressed.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear SKtrv, Thank you for taking the time to share with TripAdvisor users you great experience with our hotel, we appreciate it! We are happy to hear that our staff made you feel right at home, kind words like this are encouraging. Thank you for mentioning that our location is excellent! The Forks Market, RBC Convention Center, and the Canadian Museum for Human Rights are all just a few within walking distance. We look forward to seeing you again! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"Usual great stay"

5
13/07/2016

Reliable and well located . Good room with balcony. Low rise building. Good room size. Polite efficient staff. Handy surface parking. Accommodations equal to other larger more expensive hotels in the area. No criticisms Good value.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Samsonviking, Thank you for writing this kind review about our hotel and staff, we appreciate it sincerely. We are happy that you enjoyed your accommodations at our hotel, we are proud to offer the same type of services you'd expect from a big hotel, but still provide a small hotel feel. We look forward to seeing you again! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"good hotel downtown"

3
07/07/2016

So this hotel was ok, but I don't think I will take that one next time. I will probably try an other one. The location was good, cause you can walk everywhere, you can go easily to the tourism center and the business center where they have good restaurant. But you do have to pay a 10$ for the hotel parking and it doesn't look really safe since so many people lock their steering wheel and the hotel tell you a lot to not let stock on sight. The staff is very nice and they help us with what we need. They even call us in our room to see if everything was fine. Really like them. When we ask for a map, she gave us one but she also show us what we can see and where we should go to the city. Since we didn't ask her that, I really like that she immediately tell us. We had a room with king size bed, the room was really clean and new. Bed was comfortable. But the bathroom is really small, you cannot be two persons in same time. The air conditioning was quietly was is nice when you want to have a good sleep. But my biggest problem with this hotel is : there is almost no power outlet. We find just one for a cell phone. So you cannot charge more then a cell phone or a computer at a time. Also, breakfast was not include, but they give you 10% off on purchase at the restaurant. We didn't try it. Elevator was kind of slow, so you need to be patient. Also the fitness center isn't that good. It was smelly when I went there (maybe it was the person before me, I don't know) But I didn't find any thing to disinfect the machine and the jug of water was empty as well as the towel.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Sophie C, Thank you for taking the time to review our hotel, we appreciate your feedback and notes. We are happy that for the most part you enjoyed your stay with us, we are pleased to hear you were happy with our accommodations and services provide by staff. We are proud to be located in Downtown Winnipeg, and as with most major cities we do have issues that we must work with. Along with city programs we do also have our own private security that is available day and night to ensure the safety of our property and guests. I am glad to hear that you were able to take advantage of our fitness facilities, my assumption for the smell would be the rubber safety flooring that is mandated by Best Western International. I would love to hear from you personally, and invite you to contact me to ensure you next stay is more to your expectations. I can be reached at the method listed below. Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204 942 0101

"The NEW old Charter House BW"

4
04/07/2016

Change is not only in the name, but also in the quality of service! It is good to know that the change referred here is the for the better (quality of service)! Quality of service is one of such things which can't be explained, but can only be explained, uh!

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear NammaBalaji, Thank you for the great review we appreciate it! We are happy to be a completely renovated and re-branded hotel. We feature that of the 'Best Western Plus' standards, along with much more such as our two onsite restaurants! We look forward to seeing you again! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204 942 0101

"Great Location"

5
28/06/2016

Stayed for two nights in Winnipeg for work related purposes. The hotel was only a block from my meetings, so very convenient. There are a few restaurants in the area, and it's only about a 15 minute walk to the Museum of Human Rights and the Forks. The service was outstanding! The shuttle came within 20 minutes of me calling from the airport and I had a great chat with the driver. The front desk made check-in a breeze and gave me a map and directions to the Forks, where I browsed the market for a couple of hours. The room was clean, internet worked fine and it was an overall pleasant stay. My flight left late on my departure day, no issues with leaving my luggage at the hotel or using the shuttle to get back to the airport. My only complaint was that the bed was too soft, but that's a personal preference...

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Ms Tanya Shaun, Thank you for taking the time to post a review for Best Western PLUS Downtown Winnipeg, we sincerely appreciate it. We are happy to hear that you enjoyed the location, service, and amenities of our hotel, we will be sure to share this review with our entire team. We look forward to seeing you soon! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204 942 0101

"Hidden Fees"

4
27/06/2016

Was no mention of cost to park as well as the 5% Accomodation tax. Added another $15 to the price of the room. But it is located in Manitoba, the king of hidden fees. I live in this province and would not recommend coming to this city for a holiday unless spending money isn't a issue. 8% PST, 1% Enviromental fee on electronics, 5% accommodation tax, Oh yeah, I forgot to mention the 5% GST. If you're coming on a shopping trip and you live out of Manitoba, best to order online and have it shipped to your residence to avoid majority of these fees. Lego, Ikea, Cabelas.... all ship for free with large enough purchases. Was safe and secure with security onsite.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Jason H, Thank you for taking the time to share your review with Trip Advisor users, it s appreciated. As with most major cities we are by law required to enforce a 5% accommodation tax, which is collected by the city of Winnipeg. The parking lot that is associated with our hotel is owned and managed by a third party company, and again like most major cities a minimal fee is collected. We are happy that you felt safe and secure when staying with us, and hope to welcoming you back again soon! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"Jem in st Winnipeg"

5
25/06/2016

Very welcoming and cheerful staff made this an easy stay for my work trip. The rooms a bit on the smaller side, are very clean, modern, and comfortable. We would love to stay again! The free shuttle they have saved me some money on my trip budget, and was appreciated. This is not your average Best Western.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear nlbgm, Thank you for taking the time to write a review about our hotel, we appreciate it. We are happy to hear that you enjoyed your stay with us, many of our guests find the free airport shuttle convenient and money saving. we look forward to welcoming you have to our hotel again soon. Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204 942 4222

"Wouldn't stay here again"

1
24/06/2016

We had 5 rooms booked for a 8 of us going to a concert. When we checked in after 3 only one of the rooms was ready. It was NOT properly cleaned, there was a empty Baggie of drugs on the floor near a garbage can, and a white smudged hand print on the head board. (Travelers with little kids please inspect rooms before letting ur kids explore the room) this baggie could have been fatal to a child. All the rooms smelt like smoke, air conditioners didn't work very well. Food wasn't good in the restaurant. Room doors didn't close properly unless u push/pulled. I wouldn't recommend this hotel to anyone.

"Happy Customer"

4
21/06/2016

Wonderful Hotel !! great location! great staff! great services! This was my first stay and I was pleasantly surprised. Room was clean and loved the balcony. Lounge/restaurant was bright and clean with a variety of choices. Thanks for the great stay.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear N109SZcherlyc, The title of your review says it all "Happy Customer", everything we strive for at Best Western PLUS Downtown Winnipeg, we appreciate this review. We are proud of our housekeeping team, and the great effort that put into keeping our guest rooms and common areas to our guests expectations, I will be sure to pass this on to them. We hope to see you again soon! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"Winnipeg DwD"

4
21/06/2016

Convenient location, although the neighbourhood is a little shakey after dark. The location is good close to MTS centre. The hotel itself is clean, quiet, and comfortable. The restaurant offered good food for comparable market prices. The Rib room is a little higher end but a good dinner is offered. All in all I was very pleased with this facility.

Janet B, Director of Sales at Best Western Plus Downtown Winnipeg, responded to this review
Dear Paul S, Thank you for taking the time to write us a great review, we appreciate it! We are happy that you enjoyed the convenient location of our hotel. Its great to hear that you had a great experience in our restaurant Cafe Bella. We look forward to seeing your again soon! Warm regards Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"Great place to stay - close to the MTS Centre"

5
20/06/2016

Room was average. When we checked in the lady taking care of the rooms was just finishing adding fresh towels to the rooms but it was no problem. Quick turn around time for them noted. Checkin at 2 PM Checkout at 11 AM I appreciate these times. Checkin staff were very friendly and accommodating. Room was clean and had everything that you need to be comfortable.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear seabob, Thank you for your great review, we appreciate it. We are happy that your experience with us was to your standards, and that you enjoyed your stay. We look forward to seeing you soon! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204 942 0101

"Great Stay"

5
20/06/2016

An older hotel in downtown Winnipeg, but a great place to stay if you need a place in downtown area. Only 2 blocks to the MTS Center for concert and hockey fans. There is parking across the street for a small fee. It may be tricky to get to the hotel but the best route seems to be straight down Portage Avenue then turn right on Donald Street. Watch out for the one way streets !! The hotel is very clean and staff are professional but friendly. There is no pool/hot tub but that is not a concern for us. There was some noise in the hallway during the day, but not a problem at night. Good restaurant/bar with informed staff. Clean and good price. Did not use the dining room. Have stayed here before and will continue to do so.

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Norma B, First of all, thank you! Thank you for staying with us when staying in Winnipeg, we truly appreciate you business. Although we are an older hotel (built in 1958) we are happy that our guests enjoy our modern touches, and recently completed renovation of our entire property. I am happy to hear that our staff were professional and friendly when staying with us, we are proud of our great team, and I will be sure to share this feedback with them. We hope to see you again soon! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"overnight to see Garth!"

4
19/06/2016

Hotel was perfect for the entertainment we were going to see. Walking distance to venue. parking available at a cost. Rooms were average, Hallways were very warm. This suited our needs for our evening in Winnipeg

Janet B, Guest Relations Manager at Best Western Plus Downtown Winnipeg, responded to this review
Dear Bruce E, Thank you for taking the time to write a review about our hotel, your time is appreciated. Like most hotels in the downtown area our parking lot is owned and managed by a third party company, and unfortunately a minimal cost is collected for this company. I apologize that you found the hallways too warm, we did have record setting temperatures this past weekend, I will be sure our maintenance team is better prepared next time. We look forward to welcome you back again soon! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"Good value with great service and comfort"

4
18/06/2016

The front desk staff were proficient and courteous but not as friendly as in most. It was the business approach to get work done but did not have the friendly atmosphere I find in most BW. The check out staff were friendlier. The price was right for the hotel and a good value for maintaining the BW standards and with a comfortable bed.

Janet B, Guest Relations Manager at Best Western PLUS Downtown Winnipeg, responded to this review
Dear Cruising-on-2, Thank you for the great review, and helpful feedback, its much appreciated. We are happy to hear you found value when staying at Best Western Plus Downtown Winnipeg, our team is very proud of our recently renovated property. I am happy to hear that our evening staff was friendly, however disappointed to hear that the morning staff did not meet you expectations. I will be sure to pass this information on to our guest services manager, and coach the staff as needed. We look forward to seeing you again. Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"Great option when staying in down-town Winnipeg"

4
16/06/2016

I have been staying at this hotel for one week each month for seven years. This hotel compared to a few others in the area is more conveniently located to the business and government communities. My rooms have always been very clean and comfortable and the staff have always been very friendly, polite and helpful in every possible way. The hotel is noticeably very well managed to meet everyone's needs and comfort. I am particularly happy with the food and food service. After a hard day I prefer to stay and eat at my hotel and this is no problem here. In my view, the food is excellent with a wide selection, professionally prepared and served and at a reasonable price. I truly look forward to eating my meals here. I stay in many hotels and motels and if they were all like this one my travelling life would be much happier.

Janet B, Guest Relations Manager at Best Western PLUS Downtown Winnipeg, responded to this review
Hello don4444, Thank you for the great review, more importantly thank you for being our loyal guest, we appreciate it sincerely. We are happy to hear that our restaurant not only meets however exceeds your expectations when staying with us, I will pass this feedback onto our food and beverage team. We look forward to seeing you on your next visit. Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204 942 0101

"Comfortable excellence"

5
09/06/2016

This hotel fully met my standards of Best Western. Comfortable beds, sheets and pillows. Located in a convenient spot. Staff were friendly and the breakfast that was available in the restaurant was perfect.

Janet B, Guest Relations Manager at Best Western PLUS Downtown Winnipeg, responded to this review
Dear allison778, Your review is appreciated, thank you. We are happy to see that your stay was comfortable and in a convenient location. We are happy that you enjoyed your experience in Cafe Bella, although breakfast is not included in our everyday rate it is available for our guests 7 days a week. See you soon! Warm regards, Chris Martin | Team Memeber Best Western PLUS Downtown Winnipeg 204 942 0101

"First time staying"

5
03/06/2016

Bright, clean and welcoming environment. Staff were very friendly and helpful. Conveniently located to the areas I needed to be during my visit. Enjoyed my stay, would recommend to others and stay there again myself.

Janet B, Guest Relations Manager at Best Western PLUS Downtown Winnipeg, responded to this review
Sear Student 1363, Thank you for taking the time to share your review, we understand your time is valuable, and we appreciate this. We are happy to see that you enjoyed staying at our hotel, and had great things to say about us. We look forward to seeing you again! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204 942 0101

"Good stay in down-town Winnipeg"

4
03/06/2016

Roomy and comfortable, (mostly) outstanding staff, convenient in the middle of the CBD and a choice of excellent restaurants. Pretty much ticked all the boxes. Would have rated as excellent had it not been for one odd staff member at reception, whose surly attitude (on asking about the hotel shuttle) spoilt things for the otherwise outstanding staff on site. One other niggle was the inability of hotel maintenance to correct a reception problem with the TV. Minor issues, otherwise.

Janet B, Guest Relations Manager at Best Western PLUS Downtown Winnipeg, responded to this review
Dear Stephen Z, Thank you for taking the time to share your review with us and other TripAdvisor users, its appreciated. I am very proud to hear that you enjoyed your experience with us, it seems like most of our guests are enjoying their stay at our Renovated hotel! Customer service and working order are two very important aspects for our guests, and I am disappointed to hear that we had these situations occur, I will be sure to follow up and have them corrected. We look forward to seeing you again! Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204 942 0101

"friendly Manitoba"

4
31/05/2016

What a welcoming hotel with friendly and knowledgeable staff. The restaurant opens early and serves hot food until 10 PM. The home made soups change daily and are simply delicious. Situated downtown it is walking distance to The Winnipeg Art Gallery, the University of Winnipeg, the Manitoba Archives, and the RBC Convention Centre. I would definitely stay there again.

Janet B, Guest Relations Manager at Best Western PLUS Downtown Winnipeg, responded to this review
Dear Carol N, Thank you for your great review, its appreciated. Best Western PLUS Downtown Winnipeg is happy to hear that you enjoy our location, which in our opinion is ideal for all visitors. We are also happy to hear that you enjoyed your experience in Cafe Bella, serving breakfast, lunch and dinner 7 days a week. We look forward to welcoming you back again! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"Clean, comfortable with a very helpful staff"

4
28/05/2016

This appears to be an older property that has been well-maintained. It was clean, the bed was good and the room was comfortable except that it did not have anything other that two straightback chairs, with no place to really relax and read. There are two restaurants, one casual and open most of the day and one more formal. There was almost no one in the more formal restaurant when I was there and I think the food suffered a bit from that. The hotel manager, Janet, does a great job. I had a problem with my reservation when I arrived but she was able to get everything straightened out for me. Their airport shuttle will also take customers to the train station upon request.

Janet B, Guest Relations Manager at Best Western PLUS Downtown Winnipeg, responded to this review
Hello Robert B, Thank you for taking the time to share with TripAdvisor the experience you had while at Best Western PLUS Downtown Winnipeg. Although we have an older building, we do have the modern touches both inside and out. We are happy that you had the true Best Western PLUS experience while staying with us, I will be sure to share this review with all our staff. Janet is a hands on type of General Manager, its very often you will see her mingling with our guests ensuring they are comfortable and enjoying their stay. We look forward to welcoming you back again Robert. Enjoy your weekend! Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"Very accessible hotel, friendly people"

5
26/05/2016

Came for a one week vacation in Winnipeg. Decided to stay at this hotel based from a friend's referral. The two nights that I stayed was great. Room was clean and beds were nice to sleep in. Housekeeping did a great job in cleaning my room. The Hotel is accessible. I like that it's walking distance to many places. It only took me 10 minutes' walk to get to the Forks Market and see the sights there as well as the Human Rights Museum, which I think is a must see when you visit the city. There are bus stops just in front, which made my city travelling way easier! They also had free shuttle to the airport, so I save almost $40 for a taxi ride! My room had a view of the Convention Centre with a balcony. People in the hotel even the other guests staying there were friendly. Food in their restaurant was delicious! Prices are not too bad either! Coming first from Toronto were the prices were steep, it's great to find a place that has food choice that are less than $10! It's also great to see staff who speak Filipino, I felt like I found my home away from home!

Janet B, Guest Relations Manager at Best Western PLUS Downtown Winnipeg, responded to this review
Dear rhaine062002, Your kind words and great review is appreciated by our entire staff, it motivates us to make sure all our guests leave with the same opinion. We are happy to see that we were an ideal location for you when visiting, and that you were able to take advantage of our free airport shuttle. We look forward to welcoming you back "home". Warm regards, Chris Martin | Team Member Best Western PLUS Downtown Winnipeg 204.942.0101

"Best Western"

5
25/05/2016

So I came to the city to see my old friend. She booked me to this hotel which is just a block from where she works. At first I'm hesitant cause seeing the so-so, not so good review posted here. But since she paid for it, I really don't have much of a choice. My adventure started…I arrived from Edmonton, phoned them from the airport, and they sent the jolliest hotel driver I've ever met and I've stayed with hotels in the past where the drivers are either grumpy or a snob or simply avoids conversation, so this one was the first one to have all smiles at me and answered all my questions! He even helped me carry my luggage! The lady at the counter checked me in, again, first time I was asked if I have any preference on which floor I wanted to be in! I did notice that the hotel was showing its age, but the rooms are quite nice, I think they renovated or something like that. I had a flat screen tv in my room and HUGE bed! I was on the 3rd floor, I think it was 301 or 302, my room was big! And Wifi is FREE! When I had to print my boarding pass before I left, they helped me navigate my way to West Jet's website and printed my pass again for FREE! There's only a few places that gives extra stuff to people, and this I like the most! Oh and I got those little bags with an apple, a bar and water in it, I asked the guy when I checked out, he said because the restaurant is still closed and so I can have the most important meal of all! Cheesy, but it really made my day!

Janet B, Director of Sales at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
Dear Kyle C, Thank you for taking the time to write such a positive review about our hotel, its words like yours that motivates us to do better! We are happy to hear that you were able to enjoy your stay with us, and hopefully enjoyed your time in Winnipeg too. Our entire team is very proud of our renovated and re-branded hotel. We look forward to welcoming you back again! Warm regards, Chris Martin | Best Western Plus Downtown Winnipeg 204 942 0101 x 126

"recommended"

4
18/05/2016

Be smart when booking, I got a higher rate dealing direct with the hotel. The hotel has great location, walking distance from most interesting things in the city and it is very clean. Staff is very friendly. Basic features hotel. Don't expect luxury.

"Good hotel"

4
14/04/2016

Good hotel, has free parking, no free breakfast, as in any other Best Western hotels no hot food of vegetarian kind in breakfast menu (cook may do something for dinner on special order). Rooms are clean and quiet

Janet B, Director of Sales at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
Hello Alexy K, Thank you for taking the time to write a review about Best Western PLUS Downtown Winnipeg, we truly appreciate it. We are happy that you enjoyed your stay with us and were able to give us such a great review. Although breakfast is not including with our Best Available Rate we do offer a full hot breakfast buffet in the morning at a minimal fee. However if you choose to when making your reservation next time pelase feel free to ask for the rate where we include the Hot Breakfast Buffet. We look forward to welcoming you back soon. Warmest Regards, Chris Martin | Sales Manager Best Western PLUS Downtown Winnipeg 204 942 0101 x 126

"convenient for downtown"

3
31/03/2016

This is an older hotel and apparently has a few maintenance issues. I saw a couple of rooms where the doors didn't quite close although they were in use. My room was hot for the first night and there was no temperature control. The air conditioner was quite loud. Maintenance repaired the thermostat and it was fine the next night.At least one of my passengers had the same problem.The room had the usual equipment and was kept clean during my stay and front desk service was friendly enough. There is a cafe on the premises and a fine restaurant, both with good food.

Janet B, General Manager at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
Thank you for your comments. I am having my Maintenance Department check all the doors and Air Conditioning units. Spring maintenance is underway. We are in the process of changing the older units with new units that have individual temperature control. We hope to welcome you again in the future.

"The downtown experience"

3
23/03/2016

Tried this because it was close to convention centre and the forks. There were people loitering in front which didn't bother me but might some. Staff were friendly and place was clean. It is a refurbished older hotel but although nicely done and looked after still shows it's age. Parking can be tight and is NOT included ($10 per day). They give you 10% off of the breakfast buffet which is decent but included in most hotels these days. The restaurant (Stellas) was good but loud rap and hip hop music in the morning was a bit much. All in all after staying in several downtown hotels I would highly recommend if you are coming to Winnipeg to stay at the Best Western on Pembina Hwy or the Best Western in Headingley - they do it better and are just better value and experience - and decent pools for less money. If downtown wants our business they will have to step up to the next level or we won't come.

Janet B, General Manager at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
Thank you for taking the time to let us know about your experience. I appreciate your comments and I will be reviewing these with our Management team. Delivering a superior guest experience is important to us.

"Great Hotel"

4
20/03/2016

We usually stay in Winnipeg for special events. Its great to stay at a hotel that is close to MTS Center so we don't have to look for parking and deal with traffic at the end of the event. Wished the breakfast was cheaper or free.

Janet B, General Manager at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
Thank you for staying with us. We do have a very convenient location, close to many attractions. We hope to see you again soon.

"Good service, sad location"

3
27/02/2016

My first visit to Winnipeg and on the basis of the area around the hotel was not impressed. The room was uninspired but fine. The biggest issue was the heater/ cooler which was constantly running and loud. Tried turning it off but the room got very cold very quickly. The cafe is ok but nothing to write home about and a bit overpriced for what you get. I skipped the breakfast buffet but my fellow traveller tried it and was disappointed. But good luck finding an option nearby. Took me ages to find a coffee let alone food. And good luck finding anywhere in the vicinity of the hotel open at night. It is a decent walk to The Forks if the weather isn't too bad and you have the time. Also convenient for the VIA station. The staff are helpful and personable, and the airport shuttle is convenient. Overall, though, this place is just OK.

Janet B, General Manager at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
Thank you for your comments. I have reviewed this with my department heads and addressed all of your concerns. It is through the eyes of our guests that we are able to make improvements.

"A nice place to stay"

4
25/02/2016

This was a decent place to stay and nice and close to the MTS Centre. I prefer when the BW's I stay at have breakfast included but this was still nice. The room was very clean and the beds were comfortable, really that is what you look for in a hotel

Janet B, General Manager at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
Thank you for taking the time to tell everyone about your stay. We hope you will come and visit us again soon.

"It's ok"

3
11/02/2016

The room was clean however the fan was very loud on the heating unit. I did not eat at the hotel so I have no comment on the food or dining. The lobby is plain and was fairly clean. Housekeeping did not replace the towels I used the second day.

Janet B, General Manager at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
I appreciate your observations on the heating unit and we are currently looking into replacing these units with appliances that are quieter. I spoke with my housekeeper regarding the towels. Please accept my apologies.

"always good"

4
24/01/2016

Great rooms, great location. restaurants are nice. Especially the rib room. Close to MTS center if you wanna catch a game! They offer a game day meal special as well. Close to the businesses I visit. Close to the forks,

Janet B, General Manager at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
Thank you for your kind comments. Please come and see us again soon.

"Great hotel"

5
20/01/2016

Great hotel if you need to stay in the downtown area. We had a doctor appointment and the hotel was within walking distance from the doctors office. I was able to leave my vehicle in the hotel parking lot until after we came back from the appointment.

Janet B, General Manager at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
I am glad that you found our hotel conveniently located for all your needs. Thank you for letting us know.

"Good place and great people"

5
04/01/2016

We always go to the city during the holiday season, this place is close to all the places we want to include in our trip. Good food in their restaurant. Great people in the hotel. No smoking in the rooms is the only problem but I guess that's a good thing nowadays.

"Central Location"

5
28/12/2015

Stayed here when we visited Winnipeg, hotel has a very Christmasy theme when we checked in, lobby was cozy, rooms were clean, staff were genuinely caring. We ordered food from the restaurant for our stay, and it had big servings. They had free shuttle to the bus station which was a big plus. Over all our stay went great!

"Good quality for price"

4
23/12/2015

Came in for the weekend and stayed one night. The room, lounge and all amenities were good. The bed was a bit hard - that would be my only complaint. The VLT lounge brought in people who lowered the standards of the Best Western PLUS.

"Good room, good location"

4
17/12/2015

We stayed over one night. The hotel has been beautifully renovated and is just as comfortable as it always was. The location is excellent and the price is not outrageous. We will definitely be back. We found the beds somewhat hard, but that was the only niggle.

"great central location"

5
14/12/2015

i like this location as its close to downtown amenities and easy to get to where i need to go for business. Close to the forks and easy to get to airport. I like the balcony in the summer to get some fresh air into the room. restaurant was great food and servie and it was a hockey night so people were in a hurry. I plan to always stay at this proerty when i visit winnipeg.

"Great location and great stay for downtown events"

4
11/12/2015

Stayed at the Best Western for 4 nights over the 103rd Grey Cup. Had the executive king suite. First, I have to say a huge thanks for the advanced booking - that could not have been better! The hotel is literally across the street from the Convention Centre, 1 block from Broadway (Starbucks), 3 blocks from Portage, and maybe 4 or 5 blocks from Main and The Forks. You can get around downtown Winnipeg on foot pretty easy from here. The room was spacious enough and included a microwave and fridge. It took a bit of thinking to get the heat turned on from the AC unit. Its a busy hotel and the restaurant was good the night we went. I would have liked to maybe try the Sunday brunch buffet, but never got to it. Staff were polite and accommodating. Mind you, we made very little requests. No reason to do so. Wi-fi worked great. And its not the kind that you continuously have to re-sign in to use. Overall, no issues with this hotel.

"Great Location!"

3
09/12/2015

Stayed in room 202 (mini-suite). This room has a balcony but it is locked for the winter. Bed was great (king). Room nice and clean - no issues. Front desk staff and shuttle were great! Would recommend this property if budget conscience. Wifi is free for all of your gadgets.

"Great Location"

4
03/12/2015

Modest and clean hotel in downtown core. Great location for getting around downtown. Staff were professional and very helpful. Shuttle to and from the airport was a bonus. Great breakfast at attached restaurant......to bad it wasn't included in price of stay.

"Birthday"

5
01/12/2015

Travelling with two persons of limited mobility. Room was well equipped and level of service from all staff well exceeded our expectations. Even though we were there week before the onslaught of guests arriving for Grey Cup.

"Close to MTS Center"

4
25/11/2015

The hotel was very clean and the lounge staff are incredible. we had a late supper and an early breakfast. Nice buffet and interesting omelette choices. The hotel staff were friendly enough, yet could smile a bit more.

"Bed Bugs"

1
19/11/2015

The hotel looks relatively well kept, but after waking up in the morning I was covered in red, intensely itchy bed bug bites. Management did not seem to know what to do and offered me a $50 gift certificate for my troubles. They also had moved me rooms when I reported the bed bugs & later on I was told that ONLY the room that I initially got the bites in was treated .....well guess what....bed bugs travel and were probably now in the room that I was in while looking for another hotel. I checked out immediately. They also had no hot water for 2 days so the laundry I did to try and clean my things probably would not do anything to treat the bed bug issue. It has been about 2 weeks since my stay there and my bites are still healing. Do yourself a favor & never stay there!

"No hot water"

3
05/11/2015

Other than the no hot water issue, I was pleased with my stay at this hotel. The decor was nice, the beds were comfortable, and the location was only a few blocks from the MTS Centre and the Shark Club.

Janet B, General Manager at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
Please accept our apologies for the hot water problem. A circulating pump malfunctioned and hot water was not being efficiently delivered to the guest rooms. Our plumber replaced the pump and the problem has been corrected. The comfort of our guests is very important to us.

"Inconvenient"

2
22/10/2015

The staff were relatively friendly, the room was clean and comfy, and the location was in close proximity to the RBC convention center. The hotel was able to accommodate an early check-in, which was good. Unfortunately, they do not run their airport shuttle before 730am - EVEN WHEN MANY OF THEIR GUESTS ARE LEAVING EARLY IN THE MORNING AFTER A LARGE CONFERENCE. I was really disappointed that the hotel made no effort to accommodate a large number of guests by extending shuttle service hours under these circumstances. Additionally, there were many periods of time (reported by many guests during my stay) when the hot water wasn't working.

Janet B, General Manager at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
Thank you for the suggestion that when we have large conferences we should extend the hours of the shuttle. We will definitely look at doing this in the future. A circulating pump failed and was not delivering hot water to the guest rooms. We had our plumber replace the pump and the problem has been corrected. Please accept our apologies.

"Internet"

3
22/10/2015

Checked in late Sunday evening, got last room where Internet signal was very weak at end of corridor, Janet the manger refunded me for 1 night stay which was very much appreciated, and moved me to a better room (BW Diamond status)

Janet B, General Manager at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
Thank you for your review. As we discussed during your stay, we were planning an upgrade to our internet network. This upgrade has been completed and we no longer have any areas of the hotel were the signal is not strong. I hope to see you again.

"Comfortable & Homey"

5
09/10/2015

My stay at the Best Western Downtown was great, the service of the staff was excellent, they made sure I was taken care of & also made me feel at home. This was my first time staying at the hotel by myself and I was a nervous wreck but it wasn't oh so bad :) I stayed here with my mom and sister for the One Direction concert back in July, overall it was great! but me and my sister experienced harassment by a drunk guy in the elevator, well it wasn't exactly harassment but just thought he can sweep us off our feet but hellll nooo! Anyways we told the front and he was taken care of right away. Food is not so good honestly, NEVER ate there but overall this hotel is awesome, great stay and affordable prices :)

Janet B, General Manager at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
I am happy that you enjoyed your stay. We hope to see you again soon.

"Best Western Plus (Winnipeg)"

2
19/09/2015

This hotel does not warrent the Best Western Plus badge, decor is very dated, restaurant, lounge food was poor. They do not control folks wandering through the hotel. Music in the lounge was very load and I requested that volume be lowered I was told that the manager was not in and staff could not turn down the volume. Would not use this hotel again.

Janet B, General Manager at BEST WESTERN PLUS Charter House Hotel Downtown Winnipeg, responded to this review
Thank you for your review. I am sorry that you did not enjoy your stay with us. I have addressed the volume for the music in the lounge and we have advised all staff members that they may turn down the music at the request of the guest. Thank you for bringing this to my attention.

"Great Training Venue"

3
10/09/2015

Took a one day training course at Best Western Charter House and it was great. The location downtown is nice because you have so many food options for lunch. The rooms in the basement were great, not too hot and not too cold. Parking is convenient and the restaurant is very nice to grab a snack. This is a great venue for training courses.

"Clean rooms but..."

4
17/08/2015

Clean rooms but the hotel had a bit of a smell and could use some cleanup. Convenient location in Winnipeg. Airport shuttle service is very convenient. Friendly and courteous staff. Top floor room with balcony was great.

"Charterhouse is my home away from home in Winnipeg."

5
05/08/2015

I've been staying at the Best Western Plus Downtown Winnipeg several times a year for over 10 years. The location for business or tourism is excellent. Staff is outstanding. Many have worked there for years and greet me by name. The Bella Cafe for breakfast and Rib Room for dinner are both excellent. Hotel guests receive a discount on dining.

"A great weekend "

3
04/08/2015

The room was clean and comfortable. It was busy the night I checked in and lots of children running up and down the hallways. But the room forked well for my weekend. The location was great, walking distance to the Village and the Winnipeg Art Gallery. Will stay here again.