ROOM 1
ROOM 2
ROOM 3
Promotion code

Winchester Royal Hotel, BW Premier Collection, Winchester

4.0/5  - basé sur 2218 notations.
21-22 Street Peter Street, SO23 8BS, Winchester, Great Britain - See map

The Winchester Royal Hotel, BW Premier Collection® perfectly placed in the heart of Winchester City Center itself, is ideal for short breaks, business trips and family stays. We have 85 delightfully decorated bedrooms to choose from, and we are the only hotel in the city center to have a stunning walled garden within our grounds, perfect for summer dining or enjoying afternoon tea. Our location and character make for a royally relaxing getaway whenever you visit. A former Bishop's residence and later a convent, the main part of the building dates back over 400 years and has been welcoming guests with open arms for over 150 years. We have probably the best location in Winchester, if we do say so ourselves. That secret garden offers peace and tranquility just two minutes from the main town center, so you will be nestled away from the hustle and bustle of Hampshire while close enough to enjoy all it has to offer. Close to the New Forest for cycling, with Peppa Pig World at Paultons Family Theme Park less than 20 minutes away, the whole family can enjoy each others company in wonderful surroundings. There is lots of history for your little maids and knights to discover too, with Winchester being the home to King Arthur and his legendary Knights of the Round Table.

BW Premier Collection

Winchester Royal Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2220 guest reviews
NOTE ISSUED
Excellent
936
Very Good
879
Average
267
Poor
98
Terrible
40
REFER TO NOTICE
Business Business
219
Couples Couples
1167
Family Family
345
Friends getaway Friends getaway
332
Solo travel Solo travel
86
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Out of the ordinary"

5
11/07/2018

A charming country style hotel in the center of Winchester. We bought a package which included a dinner, breakfast and parking - very worthwhile. It was extremely hot and there was no air conditioning, but they provided a fan, which helped.

"Birthday celebrations"

5
11/07/2018

We travelled to the Royal Winchester Hotel with family to celebrate mine and my husbands birthdays . On arrival the staff were extremely helpful and friendly, nothing was too much trouble. Food was great, so much variety for breakfast . The location was brilliant , handy to everywhere. Rooms were lovely and clean and the garden was beautiful. Our whole experience was totally faultless. Just perfect

"Overnight stay"

5
11/07/2018

We decided to book in here on a Saturday on our way down to Southampton for our Baltic cruise. Great central location & easy stroll into town. Had lovely evening meal in hotel which was on offer with bottle of wine at very reasonable price. Car parking a little restricted but we were fortunate to get space on site. Just 1/2 hour drive on Sunday morning to cruise terminal. Winchester is a lovely place to visit.

OpsWinchesterRoyal, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Afternoon John, Thank you for your 5* review of Winchester Royal. We are delighted you enjoyed your stay with us and found our location to be well suited, we look forward to welcoming you back in the near future. Kind Regards Tom Pyke Operations Manager

"Anniversary weekend"

4
10/07/2018

Lovely hotel and food really good. Nice and cool in restaurant but would take my own fan if stayed again as was so hot in bedrooms and only air con in restaurant, Staff very polite and helpful. Bed was comfortable . only reason i gave low for sleep was because of heat and having no fans in rooms or the number was limited ,

OpsWinchesterRoyal, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Goof Afternoon Debbie, Thank you for your review and feedback. I am pleased you enjoyed your anniversary stay with us and the team looked after you ever so well, I shall pass your comments onto them. We look forward to welcoming you back in the future. Kind Regards Tom Pyke Operations Manager

"Lovely stay"

5
10/07/2018

Great first stay in Winchester and at this hotel. Good location right in the centre. We had an upgraded room (101) and the en suite was almost as big as the bedroom! Bed was comfy and the breakfast in bed on both mornings was definitely worth doing. Gin menu in the garden bar is worth trying and the garden is very pleasant to sit outside in. Only disappointment was a lack of fans available as it was a particularly hot weekend and this made the bedroom quite stuffy at night time even with the windows open. Having said this, it didn't put us off wanting to return.

OpsWinchesterRoyal, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Afternoon topcat397, Thank you for your 5* review from your recent stay. We are pleased you enjoyed your stay with us and were able to sample some of our gins from our new list in the our fantastic garden. We look forward to welcoming you back in the near future. Kind Regards Tom Pyke Operations Manager

"Bad experience!! Unimpressed!"

1
05/07/2018

I had really good expectations of this hotel and was looking forward to my stay. I had booked two rooms for myself and my colleagues to stay for a work trip. Having seen the lovely pictures and reviews online couldn't wait to arrive. So, when I called I had reserved two twin rooms with breakfast, this is couched for by my colleagues as they were with me when I made the booking via telephone. I was told a confirmation email would be sent to me; which it wasn't. To my inconvenience, I had to call the hotel on several occasions to chase this.. but still nothing (I mean I thought confirmation of reservation is the mere basic necessity for customers- especially if I am constantly chasing for one!!!) I still did not receive this. I called the night before my stay to ask whether 1) if we can park there 2) inform them we arrive 8.30am and if they allow early check ins Response to 1) was that parking is absolutely fine, just tell receptionist reg number plate 2) was told it was possible if someone checks out and room is ready- I completely understand if it wasn't but I wanted to ask incase there was a possible chance When I arrive at the hotel 8.40am, I was welcomed by what I can only describe as a receptionist who's behaviour reminds me of that in a GP, abrupt, rude, unhelpful and looks unhappy being there. I was informed that we cannot go to a room as it was not ready. This I understand, however her tone and mannerism was not appreciated at all. I stayed in the lounge for a bit and had a cup of tea, when billed I asked if it could be added to the room I will be staying in. As I walked past the receptionist to go to the toilet she was very abrupt to the waiter in saying I have to pay. Again I don't mind this, but her tone was not needed. On return from a conference early evening, gentleman at receptionist informed us that we had to pay for parking £10 fee overnight (we had two cars) I was taken by surprise as I called the night before and was not informed of this when I asked, he told me this would have been in my confirmation email.. I explained despite me chasing this I was never sent this! This really caused me distress, he then told me my booking didn't include breakfast!!! Again, all this could have been sorted before my arrival had I received the confirmation. I was really upset about this and when responded that I “don't need to shout at him” not only upset me but made me angry because for a fact I had not raised my voice once, I had voiced my frustration at the incompetence from the bookings team. He did kindly come to my room and apologised and explained breakfast was added, I thanked him as I know he was under pressure from other guests wishing to check in. The waiters and waitresses were extremely friendly, cannot fault their hospitality.. especially a young chap who had a beard. Last thing, I called hotel after checking out and asked if someone could kindly check my room to see if I left my Mac charger there.. in which this was refused!!! Disappointed by the hotel, not quite Royal hotel.

"Location perfect"

4
05/07/2018

Right in the heart of the city with a reasonable size car park (£10.00 over night to park), gorgeous garden, lovely terrace, OK buffet breakfast but pretty standard and not special in any way, comfortable well equipped rooms, the heart of the Hotel is very ancient and very impressive. The main thing though is the location which can not be beaten, its minutes walk from all one wants to see. I thought the room was a bit on the expensive side.

"klb"

4
05/07/2018

good location no problem parking lovely garden and plenty of seating breakfast had a good choice buffet style eat in restaurant nice choice of menu not to expensive for a hotel room was a standard room had every thing you needed

"Our Beautiful Wedding!"

5
04/07/2018

We had our wedding organised by Chris and Marta of the Winchester Royal Hotel. It was flawless. Nothing was too much trouble for the fantastic staff. The were kind, courteous and welcoming and the whole day was stage managed from start to finish. The food was exceptional from the Canapes at the ceremony, the incredible meal at the wedding breakfast or the buffet at our evening disco all we had were happy, delighted guests telling us what a fantastic time they were having and how amazing the food was. Even those that managed til midnight were catered for with the midnight munchies that hit the spot. Alex our function manager for the day was exceptional. He made sure nothing was too much trouble for him and his team. The hotel rooms were spacious and comfortable and cleaned to the highest standards. This hotel is a hidden gem in the centre of Winchester and many of of our wedding guests have said that they will be booking nights here again if they are in Winchester. I cannot thank the staff here enough for making the happiest day of our lives in to the happiest day of our lives. We are already looking to book here next year to celebrate our 1st wedding anniversary. Thanks again to all the staff and to anyone who is looking for a top class venue in or around the Winchester area you'd regret not giving these guys a call and letting them talk through what this fantastic venue can offer. Can't wait to see our wedding photos that we took in your beautiful garden. Barry and Laura

"Really very good"

4
03/07/2018

Stayed for one night. Easy to find and the convenience of a car park to the rear for only £10 overnight. Nice old building with some nice features. Yes it needs a bit of tender care but it is a really old property. We stayed in room 102, a large room with a big bathroom having both a bath and a shower. There is a water stain on the ceiling by the bathroom and there was an odd rush of water sound in the morning - worth management checking. Maybe the unusually hot weather heightened the lack of air con in the room, even a fan would have helped. However the garden is beautiful - spent a couple of hours lounging there with a few drinks. The service from start to finish was very good with special mention for the girl running the bar (sorry no name tags) - it was Monday this week and she was so good, helpful and interested without being intrusive - thank you. Breakfast was good quality and the garden room is a nice place to have it. All in all an enjoyable stay and good value. Will happily visit again.

"Fabulous location"

5
21/06/2018

A charming, character Hotel, right in the centre of this most historic City, great for exploring all the little lanes and back streets Convenient, yet quiet, with a delightful walled garden. Great service and lots of parking.

"Pleasant surprise!"

4
20/06/2018

All these points are for the room, no points given for food, read on ... Very comfortable room which at this point on our holiday was very welcome after the hit and misses we've had for our trip around the UK. Lovely garden to have a relaxing drink however, the food ordered was very ordinary, confusing and mine was inedible - they did refund us. Not sure if it was just a bad day. Would highly recommend and would definitely stay again.

"Fantastic stay"

5
19/06/2018

A lovely short stay in a beautiful town brimming with history & architecture. The staff at the hotel were so lovely - nothing was too much trouble and they were super-friendly. The hotel was clean and the bed was sooooo comfortable, leading to an amazing night's sleep. Because the hotel is tucked down a side street, it's very quiet, but very close to the town centre.

"Great location and friendly service."

5
19/06/2018

Really enjoyed our stay here, one night on each end of our cruise out of Southampton. This hotel had a great location within short walking distance to many of the sites in this historic city. Room was clean and well equipped with a nice view of the garden. Service was excellent. They got us checked in early both days and arranged taxi service on our departure. The English breakfast was very good, a buffet with lots of choices.

"Weekend break"

4
18/06/2018

We booked this break through buy a gift. A very nice hotel,friendly staff & a lovely outdoor terrace.The hotel is very central to get to the cathedral & other places of interest everything is within walking distance. I would definitely stay here again.

"2 Night hotel break"

4
15/06/2018

We had a lovely time staying at the Winchester Royal Hotel. The Hotel was in a brilliant location, just 5 minutes walk from all the attractions. We came by train and this is a very easy 8 minute walk. The hotel staff where very friendly and nothing was to much trouble. The hotels garden was really nice with plenty of seating where you could sit in the sunshine having drinks and snacks. The breakfast was very good with plenty of varieties to choose from. We would definitely recommend this hotel.

"First visit to Winchester"

5
15/06/2018

Good friendly hotel in a very central position. We had a good room and enjoyed a meal in the hotel restaurant and also enjoyed sitting in the walled garden to enjoy our drinks from the bar. I would strongly recommend this hotel.

"nice hotel"

4
14/06/2018

Really nice hotel in the town centre of Winchester. Room was very nice and clean but was lacking a wardrobe. The hotel garden was very nice. However, I have upgraded to a garden room and was disappointed to see that the room I got was right beside the garden restaurant and we had people sitting literally next to our window so we had the noise from the outside and no privacy. I instantly regreted paying extra £20 per night for that. If you want a garden room make sure you get one a bit further away from the garden restaurant. There is a problem with parking at the hotel, there are not many spaces, you are lucky if you get one and then you get charged £10 per night. It should be included in the room price. The breakfast was very nice and varied. However, one day the fried eggs, bacon and etc were very dry and you could tell they have been there for an hour or so, ready for the first guests. We were unfortunate to be the first guests that day... Apart from that very nice stay. Be careful with booking a garden room.

"Lovely central hotel"

5
12/06/2018

The hotel is in a great location but also very quiet. It benefits from a car park, although this is small. It has a lovely bar and garden where we enjoyed a pre-dinner drink. The room is standard sized with everything you would expect. The bed was very comfy, although the room was a little warm during the night.

OpsWinchesterRoyal, Guest Relations Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Afternoon Many thanks for your lovely 5* review, we are glad you enjoyed your stay with us, and were lucky enough to enjoy the garden in the sunshine. We hope to welcome you back to the hotel Kind Regards Marie Alden Guest Relations

"Return visit"

5
11/06/2018

We first became aquatinted with the Winchester Royal when our daughter was married there over two years ago. We like to stay there because it has great staff and is centrally located at a reasonable price. The rooms are modern, clean, and comfortable.

OpsWinchesterRoyal, Guest Relations Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Afternoon JimBlaine Thank you for your 5* review, we are so pleased that you enjoyed your return visit to the hotel, I will be sure to pass on your comments to our team. Kind Regards Marie Alden Guest Relations Manager

"Weekend away"

5
08/06/2018

very clean bright rooms, WiFi good, helpful staff, quiet location, nice peaceful gardens, good choice on menu, but central to city center my one complaint if you are staying in hotel I do not think you should pay for parking

"Pretty good stay"

4
07/06/2018

Nice setting with a lovely garden area for the spring and summer. Decor maybe a bit dated and lounge food very over priced for what it was but the breakfast made up for it and the staff, although on occasion a little scarce, were friendly, helpful and went the extra mile. Thank you for a nice stay

"Great hotel in a perfect location"

4
06/06/2018

Yet again another enjoyable stay at The Winchester Royal. The hotel is comfortable and clean with friendly staff and it's in a perfect location with plenty of bars, restaurants and walks nearby. We are looking forward to our next visit already!! The only negative (minor) was the lack of any fan or cooling facility in the room, which would have been really useful (especially in bedrooms on the ground floor where guests may not want to leave the windows open whilst asleep)!

OpsWinchesterRoyal, Guest Relations Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Afternoon Many thanks for your great 4* review. When you return please ask at reception for a fan as we do have a small supply to help on the "occasional" warmer evening. We look forward to welcoming you back to the hotel again soon Kind Regards Marie Alden

"A comfortable hotel in a beautiful ancient city"

4
03/06/2018

My wife and I came on a dinner bed and breakfast basis. Had the weather been better we should have loved to have used the delightful secret garden. As it was our two day stay was pleasant, comfortable and the hotel was within easy reach of the cathedral, college, museum, shopping and all the city could provide. We enjoyed the meals at the Royal, and the staff were friendly and capable.

OpsWinchesterRoyal, Guest Relations Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Afternoon Many thanks for your 4* review, we are glad you had an enjoyable stay with us. We hope to welcome you back in the near future so you can enjoy our Garden Kind Regards Marie Alden Guest Relations Manager

"Lovely, central hotel"

4
03/06/2018

This is a lovely hotel right in the centre of Winchester. I would happily stay here again. However if you have any accessibility needs you may need to find out more information before you book. The accessible room was great once inside and there are some ramps for wheelchair access. However if you are on foot there are steps everywhere and we had to go outside the building to get to the hotel restaurant and bar which was difficult especially in the rain. The same challenges might apply if you were on your own with children in pushchairs so check before you book that the hotel will be ok for you.

OpsWinchesterRoyal, Guest Relations Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Afternoon Many thanks for your 4* review. As you mention we do have several steps, however as a 16th century building this cannot be avoided. We are pleased that you enjoyed our accessible room and hope to welcome you back in the future. Kind Regards Marie Alden Guest Relations Manager

"Excellent Service."

5
01/06/2018

Very pleased with overall experience and would return in future if visiting Winchester again, as staff were great and room was furnished to a very high standard although we did book Milner Suite (118)

"Nice hotel, a little tired"

3
01/06/2018

Friendly staff, but let down by the surroundings, a little tired & long wait for service at the bar. But once we got the service it was great. Had room in the extension, squeaky floorboard & noises travel between rooms. Good powered shower

"JUST GREAT"

5
01/06/2018

Lovely central hotel in Winchester. Modern rooms. Ours had Queen size bed. Breakfast superb, full english available,fruit, croissants etc. Warm and welcoming staff. Lovely garden area to relax with a drink.

"Well located hotel"

4
31/05/2018

2 night stay with partner. The hotel is really well located near city centre, but just off the Main Street making it quiet. There is a lovely garden well worth a sit with a G&T. The standard room was spacious, two single beds pushed together which was fine, but for my taste mattress very soft. A Nespresso machine was a lovely addition. Housekeeping was very good, we declined a room service, but they ensured all beverages etc restocked. The room was clean and well kept, the bathroom whilst clean needed some decorating, but nothing major. All staff were friendly and professional throughout. We only ate at breakfast and this was to be honest a let down. The food appeared good quality, but was very dried out under the heat lamps, close to worse I've seen. Making it somewhat unappetising. There was a fair choice at breakfast which helped the dehydrated hot option. Given breakfast is £12 to book I would have hoped for more and if not on a B&B package wouldn't have done 2 breakfasts. Would I stay again - yes, but would head to town to breakfast.

"Nice hotel, good city centre location"

4
31/05/2018

Nice hotel within the heart of Winchester, comfortable rooms clean accommodation, bar was great with knowledgeable staff, lovely grounds. Went in May, short romantic break, great restaurants in the area

"An oasis of tranquillity"

5
25/05/2018

We booked a garden room which I'm sure is way to visit this hotel, as it provided an outlook of open space unusual to find in the middle of a city, and providing the weather is kind provides a great place to sit and drink in on return from your days out.We found all the staff really helpful and friendly, rooms were both clean and comfortable. We ate at the hotel on both nights, once in the restaurant, and once in the bar, and whilst there wasn't a huge choice, the food was well cooked and well presented. There was a large choice for breakfasts, (and whether we timed it right , am not sure) there was always a full selection available, so am unable to judge on how fast items were replaced once they had been used. Overall a very pleasant stay, and would definitely come again if in the area

"Fine city centre traditional hotel"

5
25/05/2018

Happily go again to a traditional first class hotel in walking distance of all the sights and shops of this ancient city ..It is a change to find a hotel with individuality and history . It makes a change to find a hotel where you can look out on an attractive private garden setting.

"weekend trip to winchester"

4
24/05/2018

Overall very good quality and location. the hotel had a wedding on the weekend we were there and it was quite busy. On the sunday afternoon we had drinks in the garden but we were not pleased with the service that was given, every single table in the garden was left with glasses and cutlery and no attempt was made to clear them for over one hour, this was a let down to the hotel.

"Night away"

5
23/05/2018

The location was perfect we were able to walk to all the sights . We also enjoyed sitting in the garden in the sunshine for a pre dinner drink . There are plenty of places to eat within walking distance.

"Very enjoyable stay"

4
22/05/2018

Just spent a very enjoyable couple of nights here. The staff are so friendly and helpful which gives the hotel a very pleasant, relaxed atmosphere. It was worth paying a bit extra for a room overlooking the garden. The food was good especially the breakfasts. Excellent city centre location. Only downside is parking - we only just managed to get in and spaces are cramped.

"Amazing hotel and amazing suite!"

5
17/05/2018

Staff were exceptional from start to finish. Jane Austin Suite is a must ! Food delicious and gardens are relaxing and lovely. Breakfast is a must! Well worth the charge! Asked for a bottle of fizz in the room for arrival as 60th birthday which was there in style and a lovely card from the staff aswell. Location fantastic.

"2 night stay"

5
17/05/2018

Thoroughly enjoyed our stay at the Winchester Royal, the hotel has a calm & relaxing ambiance. Excellent service from reception, bar & restaurant staff. Room tastefully decorated, clean, comfortable bed & great view of the beautifully kept grounds. First class meal in restaurant, breakfast selection fresh & plentiful. Cream tea delicious. Location couldn't be better, was able to park car & walk everywhere. Couldn't fault anything about our stay. Would definitely recommend and return.

"Neglectef"

3
16/05/2018

Stayed here recently and while the staff were super nice the whole place had a neglected look. The rooms needed refurbishing. They were unbelievably small and were just mediocre. Because of the hotel's location, bags had to be schlepped in and out of the building.

"Excellent central location hotel."

5
16/05/2018

We were very happy with everything about our stay from hotel location as the centre of Winchester with the shops and main attractions is within easy walking distance, available car parking, staff friendliness and helpfulness, room and food.

"A great hotel"

5
15/05/2018

We had a Hampshire Break in the Winchester Royal and would certainly go back again. The hotel was very welcoming , the staff are lovely. The food is excellent,very good value. Location is great for city.

OpsWinchesterRoyal, Guest Relations Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Morning Many thanks for your 5* review, I am delighted you enjoyed your stay at the hotel and I will pass on your feedback to the team. We hope to welcome you back to the hotel in the near future. Kind Regards Marie Alden Guest Relations Manager

"Far from the Madding Crowd"

4
10/05/2018

A quiet hotel to relax in, hidden from the rest of Winchester. The hotel is great for exploring Winchester and provides a peaceful place to relax after a hard day's sightseeing. Clean and with very helpful staff I would recommend the hotel, just a tad pricey!

"First wedding anniversary visit to Winchester."

4
08/05/2018

Generally pleasant stay and in keeping with Best Western standards. Only quibbles would be minor ones. But find out if any events planned before booking. Ideal city centre location. Parchment Street car park best option if you book a room in the garden annexe.

"Well positioned hotel in town centre"

2
08/05/2018

Very good rooms with all the facilities you would need. Poorly stocked bar but there is a Wetherspoons pub within 2 minutes walk. Good buffet breakfast.but restaurant service for dinner was slow. Would have been handy to have Espresso instructions with the machine. (Impossible to use if you don't know how!).

"2 Night stay in Winchester UK"

3
08/05/2018

Stayed here for 2 nights under a Travelzoo deal which was very good value for the money.The hotel is a converted 17th century building so has some quirky details. Our room in the annexe, although basic, had all that was necessary apart from drawer space. This was fine for just 2 nights although even for that short a period, I prefer to put my things away and not have them on display. The bathroom was fine. Mattresses were a bit on the soft side. Tea tray, hairdryer and ironing board all provided plus free WiFi. The deal included an evening meal at the hotel. The meal itself was fine but the wait for it was very long as they seemed short on staff. Breakfast was satisfactory; a good selection of cereal and usual cooked breakfast. If you are staying on a Room Only basis, the charge for a breakfast is £17 and I might have just considered that a bit high as there was no choice from a menu that I could see eg. porridge, eggs Benedict etc. The hotel is in a very good position so we did not use the car for our stay. Everything is within walking distance. The staff were very obliging but I did feel they were under some pressure. All in all we were very satisfied given the cost of the 2 nights.

"Excellent stay"

4
08/05/2018

Totally recommended. Nice hotel, staff and position. Perfect place to visit Winchester. Staff are kind and helpful and the garden is amazing. Close to everything. I had a nice time and I will go back there if I visit the city again

"Overall excellent stay"

4
04/05/2018

Only down fall was the mould in pur bathroom which was room 137. Also could do with air conditioning as room was very hot. The food in the garden restaurant is very hard to beat. Breakfast is a lovely selection but sadly the sausages were dry and tasteless

"Excellent hotel"

5
04/05/2018

Lovely break at the Royal Winchester everthing was just perfect with very friendly helpful staff. Comfortable room facing garden which was ideal.. Evening meal was good and with a special dining deal on offer good value for money.

"A warm Winchester welcome with a hotel that ticks all the boxes!"

4
03/05/2018

My first visit to Winchester was memorable for all the right reasons! The hotel was perfect with plenty of period charm and so centrally located yet so quiet. Staff were always warm and engaging...nothing was ever too much trouble. On arrival I was fortunate to be offered a complimentary upgrade to a beautiful feature room (107) with an amazing garden view. My table in the dining room for breakfast also benefited from a view of these stunning surroundings. Couldn't recommend this hotel highly enough. Thanks to all concerned for such an enjoyable 2 night stay.

"Very good stay in characterful historic hotel"

5
02/05/2018

We chose the Royal Winchester after an internet search. We wanted a centrally-positioned hotel so we could reach the main sights of the city on foot, and this hotel is perfect for that - less than a 5-minute walk to the cathedral, museum, shops, pubs and restaurants, and slightly more to the City Mill, the Chesil Rectory and the Black Rat. We had booked a suite, and that was our only disappointment as the room we were first given was above the kitchens with an awful view of the car park and rubbish bins. The room itself - the Jane Austen - is absolutely gorgeous, full of character with a beautiful HUGE bathroom and a 4-poster bed. But the constant noise from the kitchen below was no joke as far as we were concerned - after all, we had come away for a relaxing break 'a deux'. However, the duty manager was very happy to offer us another suite without any fuss, and did not treat us as difficult guests, and we found the Lady West suite perfectly to our liking and very comfortable. We slept well there for our 4-night stay. We enjoyed our breakfasts but ate out every night so can't comment on dinner in the restaurant. Having a car park is a definite bonus but we couldn't get into it on our first night (a Friday), and used the long stay multi-storey recommended by Reception that night. Thereafter we found a space and left the car there for the weekend. When we arrived back from a day out at about 5.30pm on the Monday we had no trouble finding a parking space at the hotel. The weather was awful during our stay so we didn't use the garden, but it looked very pretty and peaceful, and an added attraction for a central hotel.

"Great hotel in a great location"

5
02/05/2018

Stayed here many times and, apart from the odd staffing shortage, we are never disappointed. Lovely rooms, fabulous food, nice wines and beers. The function rooms were quite cold when we arrived, but radiators were turned on and the rooms soon warmed up

"Short stay"

5
27/04/2018

Really great central location. The staff were very friendly and helpful. Parking was 10 overnight and breakfast was not included so that added another 35 to the room rate already paid. That said a really nice hotel and would stay here again

"Perfect break on a sunny weekend"

5
27/04/2018

We had a lovely 2 night stay with dinner on the first night in the hotel, which was excellent. We ate out at a local Japanese on the second night. Beautiful courtyard garden, lovely clean and tidy room. Perfect location. Staff and service was excellent.

"Another outstanding visit to this quality hotel"

5
27/04/2018

This was our 3rd stay at the Winchester Royal Hotel and once more we were not disappointed. We stayed in Room 120, the Sheldon suite, if you can stretch to the price of a suite, it's well worth it for a one night stay at least. We didn't stay for dinner as had theatre tickets booked, but breakfast is an excellent buffet style and swiftly replenished by the attentive staff when things start to run down. We'll be booking again soon!

"Disappointed"

3
26/04/2018

This hotel is based in a great location in the centre of town. The section of the building by the main entrance is aesthetically pleasing and well maintained. I was however very disappointed after paying £179 to have a trim on a dated lower level of the hotel which had a damp smell and a view of the car park. At that price I would have expected breakfast to be included alike other local hotels at which other friends were staying at.

"Well situated hotel"

3
26/04/2018

The hotel is well situated, close to all the amenities. The garden was beautiful and peaceful. The down side was the rooms needed a bit of TLC, although the beds were comfortable. Breakfast was self service, so not freshly cooked, and I didn't enjoy it.

"Lovely hotel in a lovely City"

5
20/04/2018

This is an excellent hotel with easy access into the historic city. Staff were great and Restaurant was excellent Great buffet breakfast too with plenty of choice Lovely garden to sit in and enjoy a drink

"A great two night stay."

5
20/04/2018

Stayed at this Hotel on Monday and Tuesday nights as part of the Buy a Gift scheme. Great choice, the staff could not have been more friendly,helpful and generally more welcoming to both my wife and myself. Our room which was a standard double was in the newer part of the Hotel, a large modern and light room. Only down point is the stairs up to our room although we were offered assistance and the main car park is an annoying walk along the pavement with the cases. I will add that I would thougherly reccomend this Hotel as these were only tiny niggles.

"Perfect location"

4
19/04/2018

Great location, perfect for sightseeing and shopping. Excellent breakfast with good selection of locally sourced ingredients. Comfortable room. Good service. Beware of parking charges £8 day rate, £10 night rate.

"Home from home"

5
19/04/2018

No pretensions, no stuffed shirts wandering the corridors - I use the Royal many times a year beacuse of the staff - the hotel has a personality and to me is as warm a welcome as when the dog welcomes me home at the end of a long business trip - if another hotel in town was half the price I would still use the Royal - my customers also love to stay here - Thank Louis and all the team

"Excellent hotel"

5
17/04/2018

The hotel building may not be the most up-to-date but it has great character. However, the staff are second to none. Guests really are made to feel welcome and as if their enjoyment and comfort matters.

"Exploring Winchester"

5
13/04/2018

Great central hotel to explore Winchester and the south. The cathedral was amazing with guided tours, a must as you really don't know what you are looking at, also the history behind it. Take a walk along the river which leads to the Hospital of st cross, interesting history. See Jane Austen,s house, plus other sites of history

"Quality comfortable hotel"

5
13/04/2018

The Winchester Royal is a wonderfully refreshing old-fashioned style hotel with modern touches who welcome and cosset their guests. Excellent food, attentive but unobtrusive service, friendly and helpful staff, easy to access free wifi throughout the hotel, and very comfortable rooms.

"Best cream tea I've had ever!"

5
12/04/2018

We stayed 2 nights on a Travelzoo deal. Everything was wonderful, the garden room, the staff, the breakfasts, the wonderful cream tea, light scones, abundant fresh tasting jam, proper cornish crean and a large pot of very good tea. The location was excellent, both for the station and the town. Hotel was in a quiet road as well.

"Great location and a very comfy stay"

4
11/04/2018

Had a very enjoyable stay, at the price we got it for I would return. Winchester is a beautiful town, it was great for a couples get away good bars and eateries. The hotel is in a fantastic location just a stones throw away from the town.

"Wonderful staff team"

5
11/04/2018

I stayed for four nights as a member of a choir which sings twice a year in a cathedral city. We have experienced a wide range of hotel rooms, meals and staff. For me, the Winchester Royal is at the top of the list. The rooms were comfortable and clean and the food of good quality and variety - although a few more vegetables would have been welcome and breakfast was let down by the coffee. The efficiency in feeding a large group within a reasonable time was admirable. Without exception, the staff team members were efficient, courteous and welcoming. Particular praise goes to Holly in the bar who was knowledgeable and informative with excellent people skills

"Enjoyable stay"

5
06/04/2018

Staff were very welcoming and friendly. Breakfast and dinner were outstanding served in a restaurant with a garden view. Room was spacious and clean. Excellent value for money, would highly recommend.

"Excellent Location, Great Food"

5
03/04/2018

The location of this hotel is brilliant for exploring Winchester, a few minutes walk from the Cathedral and even closer to the main shopping area. We had a Travelzoo deal which was fantastic value for money. It included a 2 course dinner on the first night and the food was excellent as was the breakfast. All the staff are friendly and helpful and the hotel has character. We were on the first floor but still had 37 stairs to climb so this may be a consideration if you have mobility problems as there is no lift. Our room was very clean, comfortable with a large modern bathroom. I would definitely recommend this hotel and would go back.

"Great location"

4
03/04/2018

Fantastic location right in the centre of town, nice clean hotel with character, good service and breakfast, The only downside to our stay was that our room was cold and faced the carpark which was grim!

"Enjoyable stay in Winchester"

5
02/04/2018

The hotel was well located in the city centre and yet was quiet. The restaurant overlooks a lovely garden and the quality and choice of dishes were very good. The hotel staff were very friendly, helpful and efficient. We really enjoyed our stay and would be happy to return.

"Birthday Surprise!"

5
01/04/2018

I was treated to a wonderful birthday surprise. I stayed at the Winchester with my husband and friends for my birthday and we had a beautiful four poster room overlooking the cathedral (heard the church bells on sunday morning which was lovely). The room was perfect and we had lovely White Company toiletries in the bathroom. We ate in the restaurant on saturday evening and the menu had a good variety of food as well as using the bar which was handy but quiet. The hotel itself is in a perfect location for wandering around the area and there are plenty of pubs and places to eat as well as shops. There is parking onsite and a charge for leaving the car overnight. I personally had a wonderful time and the staff looked after us while we were in the restaurant. They were very attentive and helpful and we had the same lovely service in the morning for our breakfast. Thank you to the Winchester for a lovely memorable birthday! we will definitely stay again.

"Relaxing stay"

4
28/03/2018

Stayed at this hotel for a 2 night break. All the Staff we met were very polite and helpful. Our room, which had a garden view, was very clean and well equipped. There was a good variety of food at breakfast, which was on a self service system. I don't mind this, but I found that on the first morning the cooked tomatoes got a little bit dried out left under the hot lamps. Probably better to have breakfast early to avoid this. However there was a good choice of eggs and they were regularly replenished. On the first night we had a cream tea and the scones were served warm and they were delicious. We also had dinner in the restaurant - we couldn't fault the food and we didn't have to wait long to be served. This hotel is located in the city centre and has 2 car parks. We were staying Sunday and Monday night and managed to park each night in the car park situated immediately behind the hotel, but there were only never 1 or 2 spaces left. I can't image that the second car park was very big, so parking on site at weekends could possibly be a problem. It was a nice touch to see displays of fresh flowers in the hotel entrance and on the dining tables, however they could have been replaced a little sooner than they were.

"Good location and lovely gardens"

4
26/03/2018

Stay here when in Winchester for business and always have a comfortable, clean room with a good shower (v important to me!) The corridors in the main building are very tired but the rooms are fine. Staff always very friendly and helpful.

"weekend city break"

5
25/03/2018

warm welcoming hotel , efficient friendly staff and relaxing atmosphere very pleasant base to explore and discover the fascinating interesting city of Winchester and surrounding areas. would thoroughly recommend the Winchester royal hotel for an excellent breakl

GMWinchester, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Morning, Thank you for your 5* review of Winchester Royal Hotel. We are delighted that you had a excellent city break with us and we look forward to welcoming you back in the future, Kind Regards Tom Pyke Operations Manager

"Comfortable, Historic"

4
25/03/2018

The hotel is very conveniently located, short walk from train station and just a block of the High Street. The room was a nice size, extremely comfortable. I had a view of the garden which was very quaint. Friendly staff. I didn't eat the restaurant, but they offer breakfast and a dinner/wine deal.

GMWinchester, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Morning Ada, Thank you for your review. We are glad you had a comfortable stay with us and found our location to be well suited. We look forward to you returning to us in the future. Kind Regards Tom Pyke Operations Manager

"Weekend Break"

4
25/03/2018

Great location, excellent breakfast and clean rooms in the heart of Winchester, near to all the sights and restaurants. The car park only has room for about 20 cars and is usually very busy. Costs £10 per night to park there.

GMWinchester, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Morning Neil, Thank you for your review. I am pleased that you had a great stay with us and enjoyed our location. We look forward to welcoming you back in the future. Kind Regards Tom Pyke Operations Manager

"Wonderful stay"

5
21/03/2018

The staff was very friendly and helpful. It is in a great spot within walking distance to Winchester Cathedral, shops and eateries as well as King Arthur's table. The food in their restaurant is amazing! Great stay!

"Service?"

2
21/03/2018

I am currently on my second day of a 2 night break at this hotel with my wife. The afternoon we arrived we were 1 hour early to check in. The lady on the desk said we would have to wait till 3 to check in as this was their check in time. We have stayed in many hotels over the years and have never been told to wait to check in. Especially after being an hour early. My thoughts were if it's not ready now it never will be. Whilst we were waiting in the bar we thought we would try lunch only to be told they don't do hot food till 6 when the menu with hot food on it was clearly available at the bar. Next came the evening meal which was included in our break. My wife ordered steak and I wanted venison,we were told that both were off the menu. I read in the best western introduction that customer service was their priority and don't hesitate to ask for anything....... our first morning at breakfast we found the full English all put out in lidded trays on a large table when we came to eat we found it was lukewarm. Today the second day we are in the lounge having just finished lunch. We had to ask one of the hotel staff to be served as the bar was unstaffed. All in all I don't think the service at this hotel is up to scratch. Having said that I haven't approached the manager as yet to give him/her the opportunity to answer. Dave Urbanek

"Business stay"

5
20/03/2018

I stayed for a week long business trip. The hotel was centrally located, easy to find and park and very comfortable. All staff were warm, friendly and very helpful. The food was excellent and the bed was comfortable and big. Lovely staff and I would recommend.

"Poor customer service"

2
20/03/2018

I and a group of friends regularly have lunch including the Christmas Meal at the Royal Hotel. The food and service are excellent but my problem is trying to make a booking for 7-8 people. This cannot be done with reception after the meal because I am told that a booking for more than 6 people can only be made through the events team and that someone will phone me. I never receive such a call. When I phone again and ask to be put through to the events team often I get no reply so have to phone until I do ! This is not a one-off problem. I had problems arranging our 2017 Christmas Meal. It is not surprising that sometimes we are the only people in the restaurant. We would go elsewhere but the Royal is very convenient as our group travel from various places in Hampshire and as I said before the food, service and surroundings are excellent.

"Weekend in Winchester"

4
19/03/2018

We had a lovely weekend staying in Winchester Royal Hotel. Great breakfast and lovely biscuits in the room. Staff lovely and friendly. We stayed in garden block which is newer than the original part of the hotel. Car parking is extra and they have two car parks!!!

"Short visit to Winchester"

5
15/03/2018

Overall we had a very good 2 nights in the Hotel. Breakfast was very nice and included in the cost of the overnight stay. Hotel well located for all the main sites in the town, as well as pubs and restaurants.

"Lovely romantic weekend away"

5
14/03/2018

My husband and I recently had a lovely weekend away and stayed at the Winchester Royal. I couldn't fault them from the moment we got there. All the staff were friendly and helpful and our room was huge and spotless. We stayed in a four poster room and it was perfect. It was in the perfect location for shops and restaurants without having to drive anywhere. We had dinner in the hotel restaurant and had a lovely meal. I have Coeliac Disease and the waitress had already marked the menu as to what was gluten free or not which was a great feeling. Breakfast was also good with lots of gluten free options. Would definitely go back.

GMWinchester, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Morning loveholidays080, Thank you for your 5* review of the Winchester Royal Hotel. I am pleased that your dietary requirements were met and the team were able to help you. I will share this feedback with the team. We are delighted you had a lovely weekend with us and we look forward to welcoming you back in the future. Kind Regards Tom Pyke Operations Manager

"Great location"

5
14/03/2018

The rooms were very clean, staff very pleasant, breakfast was good. We did have an issue with the evening meal, which we returned however, I have still rated this a 5 due to the response to our complaint, which was handled very well. The location is great, we went sightseeing and were able to walk everywhere. Would stay again.

GMWinchester, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Morning Mandy, Thank you for your 5* review for the Winchester Royal Hotel, We are delighted you enjoyed your stay with us and we were able to deal with your complaint well. I shall pass your comments onto the team and we look forward to welcoming you back in the near future. Kind Regards Tom Pyke Operations Manager

"A short break"

5
13/03/2018

We had a lovely couple of nights at Winchester Royal Hotel. It is in a great location within easy reach of shops, bars and restaurants. The car park was handy as parking could be difficult otherwise. There was a £10pn cost but alternative was probably more expensive or further away. Breakfast was good with plenty of choice.

GMWinchester, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Morning Steve, Many thanks for your 5* review of Winchester Royal Hotel. We are glad you enjoyed your short break with us and found the location to be just right. We look forward to seeing you in the near future. Kind Regards Tom Pyke Operations Manager

"Comfortable stay"

5
12/03/2018

Peaceful stay, with lovely food, and helpful staff. Only concern during stay is that if staying in garden rooms on ground floor you can hear the people on first floor walking around, we would have enjoyed not being woken early by this.

GMWinchester, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Morning Wendy, Thank you for your 5* review of the Winchester Royal Hotel. I am delighted you had a peaceful stay with us and the staff looked after you. We look forward to welcoming you back in the near future. Kind Regards Tom Pyke Operations Manager

"Great Location"

4
05/03/2018

This hotel is very convenient for the town centre where there is a good choice of shops and restaurants. Winchester is a beautiful city and we enjoy visiting as our grandaughter lives there. We stayed in a garden view room which was a decent size. The bed and bed linen were good as were the towels but the bathroom needed some TLC. It was rather outdated. We had breakfast in the restaurant which was ok rather than outstanding but worth the £12 we prepaid for it.

"City centre mix of old and new"

4
04/03/2018

A superbly located hotel in a quiet side road within a hundred yards or so of the High Street and barely more to the cathedral. The outside and interior public areas had character and history plus a more modern wing with lovely rooms overlooking a garden. The room rate was good and the parking not too expensive. If there was any complaint it was that the rooms were perhaps coming towards the end of their use by date; they were clean and well equipped, but with a hint of the 1990s about them. The staff were all extremely friendly and helpful. Overall a great place and as we left I felt I would more than happily want to come back again.

"Excellent location"

4
01/03/2018

Fantastic location, very central and within walking distance of the cathedral. Had a great night's sleep on a very comfortable bed. Staff were extremely friendly and helpful. Excellent breakfast but disappointed with evening meal.

GMWinchester, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Mik, Thank you for leaving your feedback. We are glad that you found the location convenient and you enjoyed the comfort of your room. I am disappointed to see that your evening meal did not meet your expectations, I would be interested to hear more as we have a very high standard set in our restaurant. Feel free to contact me : [email protected] Kind Regards, Tom Pyke Operations Manager

"Winchester great location"

3
28/02/2018

Nice hotel with a car park in a great location central with no traffic noise would recommend and return. Good value. Have stayed before and not disappointed on return visit. If you want to visit the town and sorrounding countryside great place

GMWinchester, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Fiona, Thank you for your review. I am pleased we met your expectations on your return vist, We hope to welcome you back again soon. Kind Regards, Tom Pyke Operations Manager

"Short break"

5
25/02/2018

We had a very comfortable stay, immaculate room overlooking the garden, delicious breakfast and plenty of choice. All the staff very welcoming and friendly. Perfect positioning for wandering round Winchester. We parked on site and had no problems with finding a space and at £10 a night was very convenient as parking is tricky elsewhere.

GMWinchester, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Wonks, Thank you for your review and 5 star rating of the Winchester Royal. I am delighted that you enjoyed all aspects of your stay and the facilities and staff made you feel comfortable. We look forward to welcoming you back in the future. Kind Regards, Tom Pyke Operations Manager

"Valentine Weekend away"

5
22/02/2018

Great Location, plenty of parking, easy to find, Buffet English breakfast, and Winchester is wonderful with great museums, cathedral, old streets. lots of individual restaurants and walks, will visit again.

"A friendly hotel stay in the heart of Winchester!"

4
19/02/2018

I took my husband a way for a little surprise birthday weekend away. The hotel was lovely, clean and friendly with private parking so we could just leave the car and walk everywhere. I had phoned ahead with my dietary requirements of gluten and dairy free. The staff were all discreet and kitchen delivered some tasty meals. The hotel even left a birthday card in our room for my husband. Nice touch, Thank you!

"Nice hotel"

4
19/02/2018

Lovely hotel a stones throw from the Cathedral and shops. The hotel was clean and cosy and the staff friendly. A very big let down was the restaurant, where the service was negligent, and at one point we were the only guests in the restaurant! Delicious food though. Great place to stay just don't eat in.

"Short trip away"

5
17/02/2018

Wonderful hotel in a great location to lovely Winchester. Staff are 5 star. Food top quality and wine and dine menu a great addition. Lovely breakfast buffet in the restaurant full of character. Hotel and garden make this a good wedding venue.

"A knight in Winchester!"

5
16/02/2018

My wife and wanted a day away from our twelve year old (who wouldn't) we decided on Winchester. A town with plenty to see and places to eat. We wanted somewhere central so stayed at the royal Winchester hotel. We were so pleased we did. Five minutes to the cathedral and great hall five minutes to the high Street and fantastic restaurants. The hotel was very comfortable and the staff very pleasant. We had to wait an age for a drink in the bar and my wife ordered a cocktail which the barmen was unsure how to make. However because of the wait the round was on the house.

"Afternoon Tea with Groupon voucher"

1
15/02/2018

We used our Groupon voucher for afternoon tea at the hotel where we had our wedding reception 23 years ago !! Firstly, we were asked to wait in the lounge to be called, and noticed that everyone else was being called before us - despite sitting there the longest time! When in the conservatory, we did not quite get the standard I had expected, and had to ask for a jug of milk! Nothing that made us want to go back.....Botley Park Hotel and Marwell Hotel afternoon tea was a much better standard -..Shame on you Royal Hotel!

"Afternoon tea"

3
14/02/2018

I took a friend for afternoon tea here, it was an ok experience but really could have been better. The food was alright, nothing to exciting same old. The service really could has been a lot better, we were put in the corner, another 3 came in and she tried to put them next to us on a table for two, whilst the rest of the area was empty. Very mean with the tea, she never once came to see if we wanted more and I had to search for someone to get as some water. All very mediocre

"Comfortable, elegant and friendly."

5
12/02/2018

City centre, inexpensive, luxurious modern room, very friendly staff and a very comfortable (very big!) bed - couldn't ask for more from an overnight stop.The original house is a historical gem, but the new block with most of the rooms is very well designed, only two floors and all seem to overlook the elegant gardens.

"Not well looked after"

3
12/02/2018

Attended a buffet reception where the food was not well presented. Sandwiches were dried and bread was dehydrated. Quiche was boring and goujons were dry. There was a lack of effort to give a special experience for those attending. Just another boring buffet.

"The (mostly) very good, and the not quite so good"

4
11/02/2018

Lovely, friendly, helpful staff make this place! A great location - just away from the town centre, and all the landmarks and restaurant areas - but quiet. The building is historic and therefore probably difficult to keep; reflected in the maintenance and the dusty corners! It is a lovely building, with many steps to different levels, with a pleasant bar area, and lounges which are quiet and relaxing. The conservatory breakfast room overlooks the beautiful enclosed gardens. Our standard room was very comfortable (lovely beds), but the bathroom area could have done with some attention (peeling paint/mouldy bits/ dusty corners, limescaled basins and taps etc. and a toilet seat which did not fit). This is not what I would expect from a Best Western Premier, or the price we paid. The breakfast was excellent (lots of choice) and the staff friendly and attentive. Overall: a comfortable stay in a historic building close to all the sights.

"Excellent location, could be great hotel but has a long way to go"

3
08/02/2018

Billed as Best Western Premier Collection therefore expectations were high. They promised large kingsize standard double rooms - the room we got was definitely not large so did not live up to promises from the off. If booked as cosy double would have been great, especially for 1 person but 2 people for 4 nights with luggage and one small single wardrobe and the only drawers in the bedside cabinet and on desk come dressing table. With big winter coats the wardrobe was full already so lived out of the suitcase. Not what you expect from Premier Collection hotel... Also the team lacked genuine warmth, no one was rude but the talk of missing items and deliveries not collected from downstairs since Thursday on Saturday afternoon in front of guests was not the best impression, room not ready and nobody to serve you at the bar... could be great little hotel but service needs polish and room size expectation needs to be managed.

"Lovely hotel with excellent staff"

5
08/02/2018

Lovely central location with pretty conservatory restaurant. Staff could not have been more attentive. Very good food for dinner and breakfast. We will definitely visit again. Great for a wedding too!

"Weekend break"

5
08/02/2018

Excellent accommodation, we stayed in a feature room in main house. Food was exemplary. Staff very friendly and helpful. Excellent location for exploring Winchester. The cathedral is a must visit. Southampton on the bus was also a good day out!!

"Character hotel, great location"

4
07/02/2018

Staff very friendly and helpful, room comfortable with good amenities. Location is great for exploring the city, close to historical landmarks as well as shopping and restaurant area. Hotel recently refurbished whilst keeping historical character.

"Winchester mid weeker."

4
07/02/2018

Lovely place. Wish it was less conferency. Lovely bedroom and bed. Average bathroom. Would love a 4 poster bedroom in the main period building. WiFi a problem but that might have been my service provider, O2. Great friendly staff.

"Great location, disappointing food"

3
01/02/2018

I really don't want to complain or moan because my needs were met and catered for. I will just say don't expect modern cuisine. Very 90's but palatable. Just a surprise for somewhere so prestige. It really made think the head chef was on holiday . Truly not a rant but for a fellow chef quite surprised at food combinations and final execution. Would still recommend for comfort of rooms. Tom

GMWinchester, Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Thank you for your review Tom, We are always appreciate of feedback from colleagues in the industry. I am sorry to hear that you did not enjoy the food. We are in the process of changing our menus and style of cuisine and the vast majority of feedback we receive is usually very positive. I would be interested to discuss your thoughts in further detail. If you would like to do this please email [email protected] Tom Pyke

"Lovely hotel"

5
31/01/2018

Came here after traumatic hospital experience and had supper with family who live in Winchester. Friendly and efficient staff. Very relaxed after a stressful day. Have visited before and never disappointed.

"Nice hotel"

3
30/01/2018

The hotel is in the middle of town, great location, but can be hard to find. Breakfast was very good, and the rooms good. But quite expensive, would expect more for the price that i payed. Left something at the hotel and asked if they could keep an eye on it as someone was coming to pick it up for me later that day i checked out. When that person came to pick up what i had left behind it was "lost". Cant belive they lost a whole bag in just 4 hours.

"A haven of peace and quiet in a busy historic city"

5
30/01/2018

I have never seen so many such natural smiles from naturally helpful hotel staff. This voluntary review has to be longer..., so I repeat: I have never seen so many such natural smiles from naturally helpful hotel staff.

"A great location to explore this historic city fromm"

5
30/01/2018

I really enjoyed staying at this hotel. I felt comfortable and welcome throughout my stay. It is close to all the historic sites in this beautiful city. Well worth a visit. I will stay here again when I next visit Winchester.

"Overnight stay"

4
25/01/2018

Lovely big room, spotlessly clean. We didn't eat in the restaurant but did have breakfast the following morning. Excellent breakfast - plenty of everything and all very fresh. Coffee a little too strong for me but that's just a personal preference. Ideal location as the hotel is right in the city centre but parking could be a problem - we were lucky and managed to get the last space.

"Super!"

5
24/01/2018

Stayed for two nights in a standard room in the old part of the hotel on the top floor. Staff very kindly assisted with taking my luggage to and from the room on arrival and departure. I used the car parking facility and was very happy with the location. Perfectly happy with the level of service - very professional and friendly. No issues whatsoever and would highly recommend this hotel.

"Great location"

4
24/01/2018

Friendly city centre hotel. Warm greeting at Reception although room not ready. Staff all helpful throughout stay but marked down because of intrusive man who came to change shower head. Clearly asked him not to return for 2 hours as I wanted to rest but he still reappeared 30 mins later, very insistent. Disappointing that rooms not serviced until after 2pm as we like to return to hotel to relax. Location perfect for exploring Winchester and no parking problem. Will request garden view room next time as this is a lovely feature. Breakfast excellent and enjoyable bar food too.

"Excellent location"

5
23/01/2018

Excellent location - walking distance to all city centre tourist attractions. Nice staff. Very good breakfast. Need conditioner and moisturiser in bathroom was the only point I could have improved on.

"Great Hotel in a Great Location"

5
22/01/2018

We stayed a Saturday night with friends, just to get away and shake off the January blues. The hotel is in a great location in central Winchester. Plenty of shopping and sight seeing to be had. Our bedrooms were nice a big with a huge kingsize bed, very comfortable and clean. Breakfast was excellent and there was plenty to choose from as well as the full English. Staff were all very friendly and helpful. Would not hesitate to stay again.

"Nice hotel with character"

5
18/01/2018

Stay one night on a business trip. Hotel is ideally located for restaurants and bars. Quiet location which is important for me. Room was excellent and spacious. Breakfast was excellent and all staff were well trained and customer focused.

"A lovely old English house."

4
18/01/2018

Great location and friendly staff. Breakfast very good and wide selection. Clean and tidy room if somewhat small but very hot at night, staff provided us with a fan once we mentioned this. Food in restaurant very disappointing. Overall we will visit again.

"Sally"

5
17/01/2018

We spent two nights @Royal Winchester; the hotel is close to town center. it takes around 10-15 minutes walk from the train station. the receptionist is very helpful and friendly. The check-in is efficient. room size is good and good quality bedding. good selection of food @breakfast

"Wonderful Staff"

5
16/01/2018

We stayed one night at the Winchester Royal Hotel and everyone who worked there seemed totally dedicated and determined to make our stay a memorable one. The food in the restaurant was excellent and the whole establishment was geared for a relaxing and stress-free stay. I would have no hesitation in recommending this hotel to friends and family.

"Bit expensive, but nice"

5
15/01/2018

Good service, car park was quite expensive at £10 on top of a pricey stay. Amenities and room facilities were good, and the hotel itself was very pretty with a large garden. Breakfast would have been expensive if we chose to eat in the hotel, which we didn't.

"Winchester Royal Hotel"

5
10/01/2018

We stayed in this hotel over Christmas. The location is a easy walk to the train station and just a couple of blocks from the high street. The rooms were good sized, and tastefully decorated. The WIFI worked fine in the rooms,the rooms had water kettle for tea and coffee, as well as biscuits. The staff was very accommodating when we wanted to have our drinks in the lounge and at breakfast. Breakfast was a buffet very typical English fry up. The lounge was spacious, with tea, coffee and snacks laid out. Very comfortable hotel, I would stay here again.

"Winchester Perfection"

4
10/01/2018

Centrally situated hotel. Quiet road. Easy walk to Cathedral etc. Good parking £10 per night. If hotel busier might be a problem. Lovely garden. Friendly staff. Good menu. Excellent breakfast. We had large executive room overlooking garden. Very good. No safe in room but use of one at reception. Lovely welcome from receptionist. White Company toiletries.

"Basic rooms"

3
09/01/2018

Standard rooms are standard but clean and spacious. We stopped there as an emergency staying so not planned at all, therefore we didn't have with us any toiletries or change. We asked the receptionist for toothpaste and toothbrush since all shops were closed being Sunday evening, but he told us that they didn't keep them to give to their clients. The following day another receptionist said they they did have it, but unfortunately the night receptionist wasn't aware of it as new to the job. The bathroom was quite cold and not enough towels rails. However, the beds were very comfortable with nice crispy bed linen. Safe not easy reach, since it was located on the bottom shelf, meaning you had to lie on the floor to operate it.

GMWinchester, Guest Relations Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Afternoon Many thanks for your review, I am glad you found your room to be clean and spacious. I can only apologise regarding the toothpaste and toothbrush, and we will speak to the team member concerned so they are aware where our back up supplies are kept. We hope we can welcome you back to the Winchester Royal Hotel in the near future Kind Regards Marie Alden Guest Relations Manager

"Hampshire Break"

5
08/01/2018

An exceptionally pleasant overnight stay with excellent service, relaxed atmosphere, very comfortable room and top grade food. Cannot fault the Winchester Royal Hotel. Ideal location with easy access to historic Winchester.

GMWinchester, Guest Relations Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Afternoon Garyg Many thanks for your 5* review, we are so pleased that you enjoyed your stay with us and hope to welcome you back in the near future. Kind Regards Marie Alden Guest Relations

"Superb Stay"

5
07/01/2018

Would definitely stay at this hotel again. Perfect place for family get together's, lovely spacious bar and lounge area. The rooms are very comfortable and clean, cannot fault in any way. Staff made us feel very welcome.

GMWinchester, Guest Relations Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Afternoon Jessica Many thanks for your 5* review, we are so pleased that you enjoyed your stay at the hotel and I will pass on your lovely comments to our team. We hope to welcome you back to the hotel in the near future Kind Regards Marie Alden Guest Relations Manager

"A very pleasant Christmas stay"

4
05/01/2018

My wife and I stayed here for a very pleasant Christmas break travelling with Titan. The staff were all very friendly and helpful and I would particularly single out the bar staff. The food was generally good - the Christmas Lunch was excellent - but I found some of the choices a little rich for my taste. Parts of the hotel date back to the 17th century but the hotel has been tastefully modernised. I hope to return in the summer as the hotel has what looks to be a very pleasant garden. I would have awarded 5 stars except that the TV didn't work,despite 2 members of staff trying valiantly to fix it, and the wash basin needed fixing. Wi-Fi was free and worked throughout the hotel

"A four day stay."

3
04/01/2018

A very central hotel for visiting the city. A couple of minutes walk to the centre. An old coaching in so somewhat tired in its decor in the public rooms. A nice conservatory dining area overlooking a large garden area with seating outside. A slight disadvantage for arrivals with wheeled suitcases is that the entrance has three steps down to the main level and there are steps elsewhere. there are many rooms at ground level which is good for those not managing stairs to the floor above(no lift). The bedroom was a good size but had no plug near a mirror for the hairdryer.Shower over the bath, good size basin. Toilt roll holder about to fall off the wall and placed in a poor position for access. For a recently refurbished hotel we were sorry to note there was not a single drawer to put anything in, only 3 shelfs. The heating system was good with easy controls. The food was good as was the service. We enjoyed our stay but are unlikely to stay again.

"New year break"

4
04/01/2018

We really enjoyed our New Year 1 night package. The room was lovely with a massive bed and nicely decorated. The hotel is really central but the car park was full so we had to park else where, this turned out ok as the car park we found was free on Sundays and bank holidays!! The staff were amazing and very welcoming. The Gala Dinner was good but could have been better as food was average but great atmosphere and we thoroughly enjoyed the night! Breakfast was amazing very friendly service and check out.

"City Breaks"

4
04/01/2018

This is a very friendly comfortable hotel which couldn't be more convenient for the exploration of this historic city. Much of what we would like to see was closed over the holiday but will certainly be back.

"Lovely Hotel"

4
03/01/2018

We received very good service, and our bedroom was very comfortable, the hotel is situated in the middle of Winchester and we were able to park in the hotels car park. I would recommend this hotel as it was in a perfect location.

"not quite what I expected. Underwhelmed !"

3
28/12/2017

Location for the center of Winchester good and rooms comfortable but not for the disabled as no lift and lots of stairs . Breakfast was very disappointing for the price and not until we checked out did we find the car park cost extra £10 a night .

"Christmas in Winchester"

4
28/12/2017

Helpful staff and excellent central location. We had a lovely Christmas break. The beds were Comfortable and despite its town centre location it was quiet. The rooms in the new wing were down a long ut we found ou way!

"A most pleasant stay"

5
28/12/2017

This was an excellent hotel with very attentive staff and delicious food. It is in an excellent location being just a short walk to shops, the Royal Theatre, the cathedral, and other sights of interest. I will need to visit again, when it is not Christmas, so that all sights are open.

"Great hotel"

5
28/12/2017

Amenities make it a comfortable place to stay. Great garden, lounge, restaurant and bar. Comfortable beds, excellent location. Be sure an have afternoon tea. Staff all helpful. Tea and coffee in room with cookies. Meals all excellent.

"Christmas in Winchester"

4
28/12/2017

We stayed in the WInchester Royal Hotel over Christmas this year and found it very comfortable. There was a piano player in the lounge on Christmas even and Christmas day that added a lovely ambiance to the area. Breakfast was a buffet but had a lot of options available. The only downside about this hotel is finding it as there are a lot of one way streets around it and if you miss the small sign showing where to turn off you can be driving in circles trying to get back to it again.

"Business trip stay"

5
21/12/2017

This hotel offers great comfortable warm rooms with very comfortable beds. Rooms and bathrooms are always clean. I have stayed several times over the year and intend staying again in 2018. I have given very high ratings to this hotel because it s well deserved. Thank you for your hospitality.

"En route to Southampton cruise terminal"

5
21/12/2017

Staff are very welcoming, nothing too much trouble Would definitely use the Hotel again. Close to city centre,but very quiet beautiful garden and plenty of comfortable places to relax Food imaginative, well cooked and presented.

"Business meeting and overnight stay"

5
21/12/2017

Excellent value, personal feel and attentive, polite staff. Good, central location and an easy walk into the city centre. Really felt like they'd thought about all the little things that make a stay as easy as possible (no need for Wi-Fi password, parking arrangements etc).

"Good Location poor service"

3
20/12/2017

Hotel is ok, rooms are starting to look dated, booked a double, got a twin, had to change rooms, didn't want to give me a receipt as booked through late rooms???. On trying to leave in the morning at 5.30am it took 20 minutes to find a member of staff after calling the hotel while sat in reception hoping the phone would be picked up, it didn't, thus started the seek part of hide in seek, eventually finding a member of staff in the back kitchens... Really disappointing..

"Winchester Royal Hotel"

5
20/12/2017

As always a very pleasant comfortable stay . Excellent location .Friendly helpful staff wonderful bed . Car park can be a bit problematic at times if arriving early but great to have a secure parking area in a busy city .

"Perfect for visiting Winchester"

4
13/12/2017

We spent two nights here to visit the Christmas Market and enjoy the delights of Winchester. Although central, it is on a quiet road with little through traffic. We had room 176 which overlooked the lovely garden and was quiet. It was well-equipped, clean and modern. There was adjustable heating in the room and the windows opened. The bathroom was new with a bath and over-bath power shower. A nice touch was tea and coffee making facilities, though no minibar. The car park is quite small considering the 80+ rooms and it is on a first-come basis. We arrived at 2:00 and it was full apart from one space. Parking is £10 per night. There is parking outside on the road. It is in an ideal central spot, minutes away from the cathedral and other tourist spots. We didn't have breakfast which seemed pricey at £17.00 or £12.00 if pre-booked so used the many local cafes for this. We dined on one evening and the food was adequate but not outstanding but the Sauvignon Blanc wine was good. Staff were friendly and accommodating and I would certainly recommend this as a good place to stay as it is so central.

"Christmas market visit"

5
13/12/2017

Good location and atmosphere, helpful staff and good food. Problem getting accurate bill for dinner each night as computer till system had not been upgraded with latest menu. This was very difficult for the staff who handled it well and made suitable adjustments to obtain the correct total.

"Royal Winchester"

5
12/12/2017

Excellent location, able to walk easily to shops Christmas market and cathedral. Great hotel, lovely room. Able to pre book full breakfast for £12 pp when checking in. Car park £10 overnight at hotel.

"mid week trip with family"

4
12/12/2017

The hotel is ideally placed for access to the town centre and the cathedral. Both within a very short walking distance. Did not eat in the restaurant but did try the bar menu which was very good. Would definitely choose to stay here again.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Geospence, Thank you for your feedback and I am pleased that you enjoyed your stay with us. We look forward to seeing you again. Kind regards Louis Rigney

"Lovely hotel in perfect location."

4
11/12/2017

The Winchester Royal is a lovely hotel which we found very inviting and comfortable to stay. Its location is great in relation to the high street and Christmas market that we came to visit. The staff were friendly and welcoming and our room was very pleasant and of a good size. The breakfast was also enjoyable and there was a good selection for all tastes.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Nicola, I am pleased that you enjoyed your stay with us and thank you for your feedback. Kind regards Louis Rigney

"Real pleasant staff"

5
07/12/2017

Stayed recently for the Christmas Market and the hotel is located right in the centre of Winchester everything within easy walking distance. Hotel was good value for money, Food very good and really pleasant staff. The hotel was warm in all areas and felt very welcoming.

"Xmas market Visit"

5
07/12/2017

Booked one night with dinner bed and breakfast!! Great value , lovely large room with very thing you need. Evening meal was delicious and breakfast was outstanding! Best of all super friendly staff who tried so hard. Would reccommend although parking a minor problem this time of year and both their car parks full!!

"Excellent location but probably wouldn't stay again."

3
07/12/2017

We stayed for one night last weekend. Great that you can book for one night only and not the mandatory 2 nights like Hotel Du Vin. 3 different reception staff served us and all were very nice and friendly. We booked a Feature room which was £179 but didn't include breakfast. The room was basic and sadly didn't have any kind of "feature". Location is "excellent" and so easy to nip back from the shops and drop off bags and go out again. The disappointing aspect of our stay was that the hotel was really busy and the bar wasn't staffed to meet the demand. No lemon or lime served with the G & T and we went and sat in the lounge which is large and spacious but didn't stay for more than one drink as every table was filled with empty glasses and for the 30 mins we were there no one came to clear them. Unfortunate really when it was only 8pm on Saturday night. Breakfast was good and Service at breakfast was excellent. A nice man held doors open for us when we left too. Our recommendation would be to stay in the newer, cheaper rooms as there are a lot of fire doors banging in the main house. We've stayed twice and great location but not worth £180.

"Weekend away with friends and visit Xmas markets"

5
07/12/2017

Great hotel and food. Staff friiendly and courteous. Fab location in the centre of Winchester. Worth a walk to the older part of town (Cross St area) lovely church and pub nearby. Felt much at home and loved the people we met, so friendly and helpful, a joy.

"Winchester a place to visit"

4
07/12/2017

Winchester is a great place to visit lots to do and see. also its location is central if you wish to visit Portsmouth and other places. Rick Stein restaurant is worth a trip in city center. The xmas market was also worth a few hours of your time recommend the hot mead on a cold day. we had good 3 day stay in Winchester and the hotel.

"City Center Location"

4
30/11/2017

We enjoyed our stay at the hotel which was very conveniently located for visiting the many places of interest in Winchester. However, one does pay for that convenience with the very restricted parking available and for the high price charged for that restriction (£10 per night). However, the hotel was well equipped, clean and comfortable although I did find the bed somewhat soft, hence the slightly lower Sleep Quality rating. Despite this I would certainly stay again.

"A lovely stay in Winchester"

4
30/11/2017

A lovely hotel with welcoming and helpful staff. My room was comfortable for rest and work, and the location was perfect for getting around the centre of the city. There was free wifi and two parking lots.

"Winchester weekend"

5
30/11/2017

The lead up to Christmas is a wonderful time to visit Winchester. Staying at this hotel was absolutely ideal due to its central location. We were fortunate enough also to be able to park on site which was an added bonus.

"Winter mini-break"

5
30/11/2017

An excellent place to stay amid the ambience of this lovely city. The history of the building makes it very special. I would not consider anywhere else in Winchester as this hotel is just where I want to be. Very relaxing!

"Musty room, condensation on windows"

2
30/11/2017

I stayed in room 173,the room was a good size but was very musty due to the condensation running down the windows and forming puddles on the window sill. I mentioned this to the receptionist and the house manager and they said they had not received no other complaints about this, which I find difficult to believe. Also the car park was full so I parked on the road opposite, however this finished at 8.00am, There was a place later in the evening so I moved my car ( fortunately didn't have a drink!) I mentioned this to the receptionist but was still charged the FULL rate of £10.00.

"good place to stay for any lengh of time"

5
22/11/2017

Very nice hotel, very nice vies of the back garden, the rooms are very clean, breakfast more than ok, close to the cathedral, kind and helpfull staff. I would recommended with no problem and would like to go there again one day

"Beautiful old building in a great location"

5
22/11/2017

A few hiccups but easily sorted by a lovely receptionist ! Car parking needs a bit of adjusting as we entered the car park to discover it was full but couldn't get out as the barrier needs a code ! The press system on the barrier asks you to pay via a recorded message which was frustrating ! Beautiful old building, lots of character and very clean. Breakfast was excellent! We will stay there again

"Overated"

1
22/11/2017

I booked a executive room throught best western web page, the room where I was alocated wasnt this type. Old bathroom that really needs to be refurbished. Nice staff on check in and breakfast, but what you is not worth it.

"Above expectations"

4
21/11/2017

This hotel is in a good location near the town centre. We had a very comfortable room and it was very good value for what we paid. All the staff were friendly and helpful. Plenty of on-site car parking. The only issue for those driving a car is that you enter St Peter's Street off a one-way circuit and, if you miss the turn-off, you have to drive the full circuit again.

"Carol"

5
21/11/2017

Great location for exploring Winchester. Hotel full of character and charm. Hotel room clean and comfortable.All staff friendly and helpful. Very good breakfast served in a pleasant environment ,enjoyed every minute.

"Very good"

4
16/11/2017

It is a beautiful old hotel with lots of history. Ideally located so that you can walk to the Cathedral and interesting shops. your double room was very comfortable and quiet. I definitely plan to go back again.

"a relaxing haven in the middle of a city."

5
14/11/2017

A fantastic experience. Warm welcome, comfy rooms and great food. A very enjoyable stay. And so convenient for the city centre. Our offer included afternoon tea which was beautifully presented with cakes and pastries to die for. The breakfast ingredients are even better than last year. Excellent. Once again, thankyou for a providing such a therapeutic break.

"Afternoon Tea"

4
14/11/2017

Great afternoon tea, staff were friendly and helpful. Food good, extra pot of tea no problem and doggy bag to take home. There was plenty of sweet treats to sample, we were pleasantly surprised as friend went last year and was not happy, but today we had lovely time.

"Close to everything"

3
14/11/2017

Clean and tidy rooms very close to everything and quiet surroundings. Excellent nights sleep with friendly check in staff. They do charge £50 upon check in, but it's refunded on checkout. I do think it's on the high end of the value scale but location does make up for it.

"Winchester Royal Hotel"

5
13/11/2017

We always love staying at Winchester Royal Hotel, this was our third visit. The staff are friendly and helpful and we love the whole atmosphere of the place. The rooms are very comfortable and we would be happy to book again

"Afternoon Tea"

4
08/11/2017

Enjoyed assorted sandwiches and numerous cakes including chilled teacake, fruit cake, lemon cake, flapjack, macaroon and a fruit top mini tart. All were very good. Homemade scones with jam and cream were also included. The review would have been 'excellent' if the tea (to drink) had been higher quality. All good though.

"City Centre Excellence - Winchester Royal"

5
08/11/2017

Very central to the City of Winchester - the Winchester Royal allows you to explore the City and wider area with the knowledge that on your return, you will be greeted by can do staff for whom nothing is too much effort. Polite, kind and helpful is the way this hotel felt to me A professional team with good customer service based ethos. The food is excellent and service quick and efficient. The rooms are large, spacious with large television, great bathroom facilities, comfy bed and chairs. Plenty of wardrobe space and tea making facilities.

"Absolutely Beautiful"

5
07/11/2017

We only spent one night here but we would definitely go back. The bed was the best sleep we had for two weeks. The breakfast was wonderful and the Garden is beautiful! Two blocks away you will find pubs, shops and plenty of amenities.

"my hotel impressions"

4
06/11/2017

Overall hotel was fine and up to normal BW standards. Nice ambiance and very conveniently situated;delightful garden. Small irritations are charging for parking. If one is staying it should be free. Also slapping VAT on wine and meals is pernicious. Either you should make very clear at the outset that VAT will be charged on wines and meals or you should only charge your advertised price on the menu and wine list. To say a bottle of wine is £21 and then bill it for £24 having added VAT is plain wrong!

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear A8278NQchristopherb, Thank you for your review and I am pleased you enjoyed your stay, all our prices are advertised inclusive of VAT on wine lists, bar tariffs and restaurant menus. If you are referring to the actual breakdown of VAT on your bill this is shown for business clients who may be making an expense claim for VAT purposes so it is not added but clearly detailed out as the net and vat amount and then the total "gross" amount is actually the same as detailed on the menus as already stated. Kind regards Louis Rigney

"Great trip"

5
06/11/2017

amazing hotel and amazing town to visit!! took my girlfriend there for a night away from London. She loved it. The staff where so friendly and breakfast was amazing. Location is spot on aswell. Must visit the cathedral.

"Great Historical Hotel, A Volume of History"

5
03/11/2017

We stayed in this hotel that could be written with chapters on royalty that lived within its wall, including the Lady who shielded a group of nuns during the Reformation. Room was thoughtfully planned out with all convinces accessible. Best brand of amenities! Homemade cookies in room. Staff took our luggage to our rooms without any ado and everyone was cheerful and helpful. Great location to the center of town, walking distance to the Cathedral.

"Lovely hotel, great staff, home from home."

4
02/11/2017

We always feel welcome here and have stayed a few times now. Staff are very friendly and a special mention to Debbie on reception who always give a warm welcome. Alex is a great guy so that's why we keep going back. We hope to stay in November/December to see the Christmas lights and ice rink etc. Good parking and location. Just one small request, more gluten free items at breakfast would be welcomed.

"Relaxing stay in a very pleasant hotel."

5
01/11/2017

Stayed mid-week in October for one night and had a room, breakfast and evening meal deal. The hotel is minutes walk from the centre of Winchester and we were able to park in the hotel car park. From the moment we arrived we were impressed by how friendly, helpful and efficient all the staff were. We were given a room in the newer wing which didn't overlook the hotel gardens but was lovely and quiet. The room was extremely comfortable, spacious and clean. The evening meal was beautifully served and there were plenty of staff waiting on us. Nice bar area for a drink afterwards. There was a good selection of items for breakfast. Our deal had a 1pm checkout so there was no rush to leave. Had a very enjoyable stay in a lovely relaxing hotel in a beautiful part of the country and have already recommended it to several people.

GMWinchester, Guest Relations Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Afternoon Many thanks for your great 5* review, we are so pleased you enjoyed your stay with us at the hotel and we hope to welcome you back in the near future. Kind Regards Marie Alden

"Winchester Weekend"

4
01/11/2017

Clean, centrally located, friendly and comfortable. Winchester makes for a wonderful weekend break with lots to see that is easily walkable and selection of good restaurants. Recommend Hospital of the St Cross to visit and Rick Stein to eat

GMWinchester, Guest Relations Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Afternoon, Thank you for your review, we hope to welcome you back to the Winchester Royal hotel when you are next in Winchester. Kind Regards Marie Alden

"Rotary evening meal"

1
31/10/2017

I cannot believe how bad the meal was yesterday. The 'pork' was uncuttable - like a lump of wood and my guest, who ordered a vegetarian meal, had to wait 10 minutes after we were all served to receive a bowl of leaves !!!!! Everybody was of the same opinion that the 'chef' was taking the mickey - almost every meal when they attended this so called premium hotel was poor quality and very poor value. I think the management should refund the loyal Rotarians on this occasion .

GMWinchester, Guest Relations Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Good Afternoon Further to your review I would like to apologise for the meal that you had on Monday night. We are proud to call the Winchester Royal Hotel home of Winchester Rotary, and this is certainly not the standard of the food that the Rotarians are used to. I have spoken to the organiser and compensation has been offered and accepted. We can assure you and the other Rotarians that normal standards will be resumed. Kind Regards Marie Alden

"Very homely and comfortable accommodation"

4
26/10/2017

We would definitely stay at the Winchester Royal Hotel again. Our room was spacious, quiet, and very clean. Compliments to the friendly and polite staff especially the hotel cleaning staff who showed the utmost respect for visitor privacy.

"Historic hotel in central Winchester "

4
26/10/2017

Historic hotel built in reign of Charles II but updated to modern standards. Although in central Winchester it is in a quiet location and feels very private. Our executive double was freshly decorated and very comfortable with views over the beautiful gardens. We didn't eat there so cannot comment on the food. We preferred not to pay extra for breakfast but did pay for car parking £10 for the overnight stay and a further £8 for staying until 5pm the next day. Expensive but very convenient. Nonetheless would be happy to stay here again.

"Best hotel in town!"

4
25/10/2017

This hotel is in the centre of the City of Winchester, and is ideal for visiting the Cathedral and the shops and restaurants. Hotel staff are an asset, always helpful and knowledgeable about the hotel and area around the hotel.

"Delightful afternoon tea"

4
25/10/2017

Really lovely afternoon tea with lovely cakes scones and sandwiches. Well presented on a lovely plate stack. Far too much to eat so offered to pack up the extra for us to takeaway. Delightful eating it in the gardens on such a gorgeous day. Quiet and tranquil place in the middle of bustling Winchester.

"Great Hotel - Great Location"

4
25/10/2017

Lovely old hotel, centrally located with great facilities. Warm and welcoming, very clean and great food. It was lovely to look out onto the secret garden with the autumn colours whilst we ate. Recommended.

"Gets the little things wrong"

2
19/10/2017

My bed was fine but I travel a great deal and I was surprised how many small things this hotel gets wrong that nearly all other hotels get right. Together, these amounted to a stay that I will not be repeating. For example: --I found the staff rude and unwelcoming on check-in and check-out (in case the hotel replies to say this was a one-off or I am wrong: I saw this happen from more than one member of staff to various guests while I was waiting and I was far from the only person who expected a warmer welcome for the price) --the plugs in the sinks don't hold water, making it hard to shave without wasting lots of water --the key cards to enter the rooms are unreliable - mine did not work after midnight, necessitating a call to the night porter (who made it clear this was common occurrence), a trip to the front desk, waiting for a new key card to be programmed etc --the breakfast is not too expensive (£12) for a hotel off this type but it is also underwhelming (undercooked bacon, overcooked sausages, boring pastry selection etc) I got the sense that the hotel relies on passing one-off trade, so does not need to deliver the sort of experience that would encourage people to stay here more than once. This is a shame because it is in a nice central location and fixing a few small things would lead to a much better experience for guests.

"Check in poor"

3
18/10/2017

Very rushed and not fully explained, refused dining room at 20:00hrs as unaware one has to book despite 9 tabling available...good start to wife's birthday! Could not even take dinner in bar area due to being busy???

"Couple staying over night"

4
18/10/2017

Good clean rooms, friendly staff and a good evening meal. Would come again. Ideally situated for the city center. The garden is very nice and private. We sat out in the garden even at this time of the year even though it was the afternoon of ex hurricane Ofilia passing by.

"Great location and very pleasant"

4
18/10/2017

Lovely location, clean and pleasant decor. Very comfy beds and a lovely walled garden were our highlights. Only stayed for one night so had little interaction with the staff but those that we encountered were smart and friendly. Hope to return for a Christmas break.

"Lovely rooms"

5
18/10/2017

Bit off the beaten track, but couldn't fault the place! Lovely rooms, especially 101. fruit and biscuits are a great touch. Close to main town centre and lots to see and do. Also if you don't want to eat in the restaurant, can order via deliveroo which came in handy

"Winchester weekend"

3
12/10/2017

Ok hotel, a little tired. My room was lower Gironde floor overlooking access road/parked cars. Room clean and tidy. Expected a better hotel from the photos and the room rate. Lovely old building in there somewhere but lost over the years with poor extensions. Excellent location. Saturday night drunk, loud, semi-clad youths on the high st not so appealing.

"Birthday Treat for my husband"

5
11/10/2017

My trip to Winchester Royal Hotel was a birthday treat for my husband. From the first moment of making a reservation and checking out - the whole experience was a joy. All staff were very welcoming, courteous and helpful. We enjoyed our stay and hope to make another visit.

"Short Stay 5 Oct 17"

5
11/10/2017

We really cant fault anything. Superb nights sleep. Really spacious and very comfortable. Food was fabulous as was service. Really enjoyed cocktails in the bar too. Made our stay in Winchester a really memorable one.

"Winchester review"

4
11/10/2017

Overall excellent stay on travel zoo deal for one night stay. Dinner was excellent with very attentive staff. Room was fine and very clean. Hotel is in good location for all sites in Winchester which is an historically interesting town.

"Winchester visit"

5
10/10/2017

Excellent location for visiting all major attractions of a beautiful historic city. Very good accommodation,clean, good food and very quiet considering hotel is right in city centre. Highly recommended and will return

"Excellent hotel"

5
05/10/2017

Fabulous stay. Easy parking right through to quality of bed. Meal was better than we anticipated and breakfast was lovely. Quality sausages are indicative of this hotel. Even provided gluten free cereals. Very nice touch.

"Excellent stay"

5
05/10/2017

The bed was comfortable, bath water almost too hot, shower excellent if you could manage the controls-take care! The room was very quit, the garden peaceful and is about to be replanted to make it even more attractive. Dinner was very good indeed. Location very good for all the things we wanted to see as non-car users.

"Great Location"

4
05/10/2017

An average hotel in a perfect location for exploring the delights of this ancient city. Staff mostly young ,pleasant and curteous with some exceptions. Breakfast expensive but plentiful and well presented.

"One of Winchester's Gems in a tranquil garden setting"

5
05/10/2017

I spent three totally relaxing days and nights in this lovely hotel, which is situate in the very heart of Winchester. It is a very historical hotel, being hundreds of years old and the the writings to this effect which are promulgated on the walls make good interesting and fascinating reading. The building itself is just a hundred metres from England's oldest Pub the “Royal Oak” go there to enjoy great beers, food and to get the facts, that it is older than “The Trip to Jerusalem Pub” in Nottingham, which also claims to hold that title ! Winchester Cathedral, also only less than 450 metres stroll from the Hotel and is a must to visit.There are many other beautiful historical places to visit, which are too numerous to mention except another in particular, lovely walks along the River Itchen, which is crystal clear and a very short walk to reach, south of the statue of King Alfred the Great. The reception staff are very good and helpful and provided me with a charging lead on loan for my mobile phone. The Hotel is well maintained and kept spotless through out, I was in room 137 ground floor, which was spacious, light and airy and with a really comfortable bed, lovely bathroom, which had a terrific power shower, and toiletries topped up daily. Tea,coffee and biscuits were also replenished daily and the daily room cleaning service was excellent. The lovely walled garden was a delight to sit in, to enjoy a beer or coffee and hold conversations with fellow guests. All of the staff were well trained, courteous and very engaging and of a happy disposition, without exception. Breakfast is a real treat here, plentiful and of great variety for all, and well cooked and piping hot, but cold platters, fruits nuts and great tasting croissants were also provided. I also noted that prices in the bar were quite reasonable and a good variety of beers were available. Yep, I could not find fault anywhere in this Hotel, will certainly return in the not too distant future, and would thoroughly recommend, in all respects that the The Winchester Royal Hotel be amongst your considerations when looking for a comfortable holiday in Winchester, Ancient former Capital of England. Go there ! Robert James UK

"Large family gathering at lunchtime"

5
05/10/2017

This was very easy to organise and the lady in charge (Kelly) was very helpful, responded immediately to all my questions and came up with some great extra ideas. All the staff were friendly, polite and attentive. We were extremely pleased with the food, the room and the service.

"Family Trip"

4
27/09/2017

A well located hotel in the centre of winchester. If you want to be in the centre of Winchester this is the best hotel to choose. Car park available at a price and well looked after through out our stay

"Best room,best shower,best stay yet!"

5
27/09/2017

The hotel is central to Winchester- the room was very well planned with plenty of space for big bags, had recharge points everywhere for devices ,the bathroom/ shower the best yet in a country that is famous for dribbles. Light was excellent- heated towel rails and best of all bed and bedding first class. We didn't want to get up! Parking available on site.wifi good. We would recommend these rooms to anyone- breakfast and snacks also very good. Maybe lounge ares could do with a bit more atmosphere but overall a great place to stay.

"Great stay"

5
27/09/2017

The hotel was very nice and comfortable, service was good. We had a garden room which was very comfortable and spotless. The garden was well kept. Parking was good at the hotel. Good position for visiting shops,Cathedral etc. Enjoyed a drink in the bar to recouping from our expeditions of the day. Good service and very friendly. Recommend.

"Great lunch "

5
27/09/2017

This Sunday a large group of us decided to visit this great hotel in the city centre for Sunday lunch and we all had fantastic time. We couldn't fault anything. Great value for money. Charlie and Mihaela were very attentive and the food was excellent. Thank you .

"Always great"

5
26/09/2017

The Winchester Royal is a country-style hotel in the middle of the city. It is a very short walk to the high street, restaurants and Cathedral. The hotel is clean and the staff excellent. I stay here a lot, and although it's not perfect, i.e. no lift, no fridge in room, it is exceptional value for money.

"Very nice trip to Winchester"

4
21/09/2017

Very nice hotel very comfortable. rooms very smart and tidy. service slow this due to staff shortages. Overall a very nice hotel good position in the centre of town. We would stay again Food very good excellent breakfast

"Close to the cathedral and on a quiet street"

4
21/09/2017

Close to the cathedral and major attractions. On a quiet street so room was comfortable for a good night sleep. Had to get to the second parking across the block, the firts parking was full because first come firts served.

"Very enjoyable stay"

4
21/09/2017

Our room was comfortable and clean Restaurant food excellent both for breakfast and evening meal Service excellent -Staff very polite and accommodating Parking could be an issue unless you get there early although there are quite a few car parks nearby. Recommended

"Refuse room 123"

1
20/09/2017

My husband and I stayed at this hotel for 2 nights last week, when we checked in we were shown to room 123 and couldn't believe what was supposed to be a double bedroom with ensuite bathroom. The bathroom was 2' 3" wide and 8' 9" long, it didn't even have a full size size wash basin. On opening the entrance door a corridor 2' 3" wide led to the bedroom area which was also small, with not a single drawer or shelf only a small wardrobe with a hanging space. If you stay at this hotel, don't accept room 123, it is not fit to be called an ensuite bedroom, as far as I am concerned the bathroom was only a cupboard. Included in our deal was a 2 course meal, the food was far from good and although I was told that the hotel was full, there were only 3 couples in the restaurant, which I feel speaks volumes about what the residents felt about the food. At breakfast the following morning my husband said his breakfast was cold. In all honesty I could not recommend this hotel to anyone.

"Poor"

2
14/09/2017

Poor service, noisy and well not sure how my room was classed as "executive". Extractor fan in the bathroom has stuff coming out of it. All I was told was sorry and someone would have a look at it. Poor after what I paid for the room.

"Service as it should be"

5
14/09/2017

The Winchester Royal is a favourite - three visits to Winchester and we've always stayed there. It's perfectly placed in the town being handy for the railway station and the High Street. However, it's in a quiet side street away from noise. We had a modern room in the garden annexe on the ground floor 9much appreciated by my wife who needs a stick for mobility). We had a dinner, bed and breakfast deal and the dinner was a highlight; good food and exceptional service from Natasha. The late checkout was a welcome bonus too.

"Quaint, comfortable, right in the city."

4
13/09/2017

This is a reasonable quality old hotel right in the middle of historic Winchester. The service was reasonable, buffet-style breakfasts unremarkable, dinner quite good, rooms and beds comfortable. Parking is difficult and at £10 a night, not cheap: the backup car park requires you to drive all round the inner city again to enter from the road at the back of the hotel. Bar is not spacious.

"Winchester revisited"

5
13/09/2017

An ideally placed hotel for visiting Winchester, centrally sited with walking access to all the major attractions/sites of interest. The service is friendly and the general decor is homely. Car parking is available on a first come first served basis so it would be well to arrive early if parking is required.

"Lovely place to stay"

4
13/09/2017

Very good location for visiting this wonderful city. Rooms very comfortable and spacious although felt a little overlooked as no nets at the window. Staff very helpful and service good. Very popular wedding venue so gets very busy. Really enjoyable stay.

"Good location, poorly managed"

3
07/09/2017

The hotel is very central to the beautiful city of Winchester. This was our first visit to the city and this was important to us - we stayed 2 nights. The room was excellent, very well cleaned and a very comfortable bed. Our Travelzoo deal included dinner on the first night - having read bad reviews from the previous weekend when apparently a temporary chef was in-house, we were very pleasantly surprised. It was excellent. However, breakfast the next morning was chaos with 2 empty orange juice jugs, 3 empty fruit bowls, no bread available for toast and tables not cleared. Food items were eventually replaced by harassed staff but unfortunately the bread was warm on the outside but still frozen inside! Can only assume there were still staff shortages. The bar/lounge area need refurbishing, they are currently very tired and dreary with dirty furniture.

"A wonderful anniversary stay"

5
07/09/2017

Stayed here for our wedding anniversary last Sunday. A lovely hotel in a very central location. Had a room overlooking the garden. A great view despite the weather. The staff were all really fantastic. Our lovely waitress gave a a glass of bubbly on the house and even managed to rustle up an anniversary card from somewhere. Made us feel very special. Already planning our next visit.

"Good staff, Nice hotel."

4
07/09/2017

We had a good time in Winchester. Nice hotel, staff was helpfull and the room was good. Good beds and near the city. The parking was also good. We have had two times diner. Choices enough!,, Thanks for the good days.

"Good rooms, central location, but service not always up to par"

3
07/09/2017

To start, don't be scared off by my average rating. If you're looking for a place to stay in Winchester, I think this is the place to go! Room, bed, ensuite bathroom: all good! Location: excellent! Parking facilities: good, the hotel has an own car park. Not too big, but we didn't have trouble finding a spot. Obviously it's paid parking, no problem for me, fully understandable in the middle of the city. If I'm so happy about all this, then why the average rating, you ask? Well, just a few things that could have been handled better: - on the 2nd evening of our stay, we went to the bar and asked for a drink and something from the bar menu. We were told that no bar food was served that evening because the restaurant was busy and the kitchen was two people short. If you are really customer oriented, you say "things are rather busy, but if you just want a simple meal and don't mind half an hour wait, then please, come in and what can we get you?". Or at least pre-announce that you will not be serving bar food. - After breakfast on our last morning, we went back to the room (quite a walk through a few hallways, a few stairs), only to find out that the door access card didn't work anymore. Just like that. Walked back to the reception where it was reprogrammed and "it should work now". Once more the long walk, only to find out that it STILL didn't work. If you have rooms that far away from reception, please FIX problems the first time. On a positive note, after the second failed attempt, a cleaning lady was nice enough to walk back to reception and arrange access with a master key, after which she managed to get our room access working again. So, a big plus for the cleaning lady, but a minus for how reception handled this. - lastly, big difference in who is at the reception desk. The girl who helped us upon arrival: perfect. Helpful, interested, "how was your travel", all good. The woman who "helped" us when we checked out: completely uninterested. She didn't ask if we had a good stay, she didn't ask where we were off to next; nothing. She just wished us a good trip home. Home? This was the first stop of our 2-week holiday. Please, show a bit of interest, make some small talk; it really makes all the difference!

"Short birthday break in Winchester"

4
07/09/2017

Booked two nights with a special offer from Travel Zoo, which included breakfast and meal on first night. Food was very good. Meal on first night surpassed our expectations. We booked a garden view room which had a lovely garden view from the first floor and was very quiet. Very comfortable bed and room was very clean. Super pressure in the shower. Best thing about this hotel is the location, we came by train and walked to the hotel in less than 10 minutes and it was really close to the city and all its historical attractions and restaurants. An ideal location for a short city break.

"Not what I expected from a quality hotel"

2
31/08/2017

Not what I expected from a quality hotel Given the location and history I expected more from this hotel I'm afraid. Breakfast quality and content was poor and we were surprised to be told restaurant service even a light snack were available during the day as the hotel was hosting a wedding. No evidence of any management also especially in the morning when things were busy at breakfast .

"Slow restaurant service"

3
31/08/2017

Having asked for early meal told either 6.15 or 8.00pm chose 6.15 . we were on time. ordered one starter 2 mains and one sweet. took over an hour to serve first 2 courses. wife's lemon sole was very small amount fish and tasteless. Left restaurant and sweet, Manager did ring room, told him we were very underwhelmed and to leave sweet. Breakfast and rest hotel OK

"Sons Wedding"

3
30/08/2017

Disappointing really when all said and done. Didn't complain at the time because my son and his wife had gone to so much effort. The rooms have no air con and upon opening the windows we discovered we were above the kitchen bins on what was a scorching hot weekend the smell was disgusting! A total lack of staff at times the place seemed deserted. TV didn't work reception finally contacted batteries changed, still didn't work reported to manager nothing happened. Breakfast first day poor. Overcrowded dining area people queuing no staff available. £400 wedding cake just cut into chunks and served in metal servers amateur. No top tier removed for bride and groom no facility for people to be able to take their cake home. Sorry but your just not a £130 per night hotel.

"Good value and very central"

4
30/08/2017

For the price of a Holiday Inn room we stayed a night in the Winchester Royal. The hotel and gardens are lovely, the room was big and comfortable. The real star for us was the location, as we were only in Winchester for one night, it was great to be right in the centre of town. The walk to the main pedestrianised street was a little over 100M. We had tea in the hotels restaurant which was less of a bargain than the room, but we didn't otherwise eat at the hotel. I would recommend the Royal Hotel and would stay here again.

"A great hotel to explore Winchester"

4
30/08/2017

We have stayed at this hotel before and it is a comfortable place, well located for exploring Winchester on foot. We enjoyed the food in the restaurant and the gardens were lovely to sit in when the sun shone. For people with mobility problems, although the hotel is on a slope, there are disability lifts on the stairs into the rear of the hotel.

"Great experience"

5
24/08/2017

Very pleasant and spacious room, comfortabel bed, typical english athmosphere. Nice tea and mineral water in the room, very big and comfortabel bathroom, very helpfull and kind staff, at reception but also in the restaurant. Strongly recommended!

"An anniversary treat to ourselves"

5
24/08/2017

The overnight stay was excellent value for the money. The evening meal was top quality and the breakfast very varied with something to suit all guests. The room was very comfortable and clean and well worth the extra £10 for a garden room.

"Cathedral a must "

4
24/08/2017

Lovely old hotel only stayed one night right in town parking good staff very helpful didn't eat there as all bars and restaurants are on your doorstep get a map at reception room very nice would return.

"Historic city centre hotel with issues"

4
24/08/2017

We booked late on the internet into this historic hotel and the price seemed reasonable. However, by the time we had added the average breakfast - if you book on arrival £12-a-head, if not £17-a-head - and the £10 for overnight parking then the bill mounted. The rooms were a tad dated, some would say atmospheric, and we looked onto a skip but the bed was comfortable, towels were really fluffy and the hotel possesses a city centre location, a big plus if you want to walk around. It was quiet, a major plus after a long drive, and shopping was so easy. The internet worked really well. However, this hotel may have a great reputation - see other reviews - but it was tarnished for me when I asked for soya milk for cornflakes to be told: "It is on order, but we don't have it." So, an element of the £12 breakfast was undeliverable on the day and area was so busy I did not dare ask for a poached egg. It was also tarnished as staff didn't appear police the £10 overnight stay car park. An inconsiderate motorist parked out of the designated spaces which meant I had to do a 20-point turn to get out. Grrrrr......

"Overnight stay with friends"

3
23/08/2017

Good location right in centre with Cathedral very near.Rooms clean and functional.Lovelygarden to sit in.Staff pleasant and helpful Experience let down by very poor meal in restaurant .Would eat out in future.

"Family trip"

4
17/08/2017

Super location - within walking distance of all the attractions. Room was very spacious and comfortable. Pretty garden to sit outside and have a drink. Staff were very pleasant and accommodating. Would definitely return.

"Pleasure trip to Winchester"

5
17/08/2017

We were treated very well and enjoyed our stay. Great location and within walking distance to town center. Very good breakfast and the "package" price including dinner was excellent. Unique building with gorgeous grounds.

"Central location "

4
17/08/2017

This is an old hotel with modern annexes and is located in the city only five minutes walk from the centre, cathedral etc. Room was comfortable, the staff friendly and helpful and the food really excellent. This all made for a good stay.

"lovely stay in downtown Winchester"

4
16/08/2017

we had a large very pleasantly decorated room with a king size bed and an excellent nights sleep. The garden was beautiful just right for a relaxing drink on the terrace. The dining room was well designed and the food very good, and we don't usually eat in hotels.

"One nighter"

4
15/08/2017

never been to Winchester before and this hotel made the trip enjoyable and manageable without using the car, however we thought charging for parking was over the top. Would stay here again with a good deal.

"Feels more 3* than 4*"

3
10/08/2017

Limited parking, which I knew about in advance so arrived with 2 other colleagues in 1 car before 5 p.m. to ensure we got parked....even at the time of day we struggled. The staff are all friendly but everyone seemed to lack any competence or training and although they all seemed pleasant it was like dealing with friendly temps everywhere you went...maybe they can't keep staff or maybe they don't employ anyone with experience? All 3 of us had an issue with check in, from keys being given out that were wrong or incorrect, 2 of us having to furnish additional proof of booking even though they did have us booked in and forms waiting for us to be completed on arrival.....whilst the other who's proper key they had lost had to be upgraded to a suite? The booking in took 20 minutes which is unacceptable. The rooms were okay, nothing special but clean, although it is obvious this hotel has the 'bones' to be a nice place, i.e. nice gardens and architecturally sound with some nice features, it just needs picking up by the boot straps and having owners/ management who invest in their people as well their facility...from the slightly musty smells to the plastic flowers all over the place and empty champagne bottles used for marketing in cheap cocktail bars to add a 'perception of class'...(not), with public seating areas more akin to a retirement home and the necessary search required to find staff every time you wanted a drink or something to eat became quite annoying. Breakfast again was adequate, not memorable and again the staff were friendly but again seemed to lack any skills or knowledge of how to do their job. In summary I hate staying in places where there is so much potential and so much complacency of a hotel to try and be good and just rest on their laurels....maybe this was the place to go in 1986, so they feel they have no reason to change a 'winning formula'.......I think you may wish to re-evaluate. Good luck, this hotel could be really nice....you charge big money (basic room c.£140) and deliver very little for it. We all will stay at the Pre**ier I*n next time we are in Winchester on business, we prefer it.

"Afternoon tea- wonderful service! "

5
10/08/2017

Today i went for afternoon tea with my mum who had a voucher for her 60th birthday and what a lovely experience! Beautiful hotel and friendly staff! Amazing cakes and sandwiches. What a glorious treat! Would come back here again definitely! Hidden gem in a bustling city!

"Hotel and Restaurant"

5
10/08/2017

The room was lovely, all staff helpful, we booked a brilliant deal through TravelZoo. The dinner was amazing, lovely food and service was polite and personal, the waitress made recommendations. We had two waitresses, Natasha and Salina who were both absolutely lovely. We were the last guests in the restaurant and they did not rush us at all. We thoroughly enjoyed our stay and will be keeping an eye out for further deals to return!

"short break in Winchester"

4
09/08/2017

Stayed here for a couple of nights on a midweek break to visit the city. It is ideally situated right in the centre so all the sights , shops and restaurants are a short walk away. The hotel is quite old but the guest rooms are in a modern annex and have been recently renovated to a high standard.We found the breakfast way above average with a good selection of cereals,fruit and yoghourt and an excellent hot buffet made even better by having the luxury of a proper plate warmer on hand. The evening meals are fairly limited in choice but nonetheless represent good value. There are numerous restaurants nearby if you choose to eat out. If there is a downside it is the cost of overnight parking in the hotels car park at £10 which seems a little high but it is the price you pay for the convenience of a central location.

"Birthday treat"

5
09/08/2017

Booked a last minute night away to celebrate my partners birthday. The hotel and staff are lovely and welcoming. Stayed in a superior double room, the room was perfect and the bed was very comfy.The hotel is right in the centre of Winchester and has parking although a small carpark.

"A lovely base to explore the city"

5
03/08/2017

A lovely spacious room with a large comfortable bed. I would recommend eating in the restaurant - the food is wonderful and the service excellent. It is right in the centre of town and, once you master the one-way system, it is very handy to have parking on site (for a fee).

"Great rooms, lovely hotel - hopeless service!"

3
03/08/2017

My wife and I stayed at this hotel for four nights in late July/early August 2017. The hotel is very central, has quite good car parking, and our en-suite room was spacious and well serviced. But, oh, dear lord - the food & drink service!! The self-service breakfast buffet was short of something every morning, and appeals to the hard-to-find staff seldom resulted in anything appearing. We were far from being the only complainers. The service in the hitel bar was abysmally amateurish. We were in one night and saw a group of 6 women order cocktails before their dinner: 20 minutes later, they still hadn't been served. They gave up and went into dinner, very annoyed. Whilst the hopeless barman was trying to prepare these cocktails (in between chatting to a waitress who wasn't doing anything) an American couple came up and asked for a couple if drinks: they were told "Sorry, I'm a bit busy just now." The look on their faces was a sight to behold - pure Fawlty Towers. The American woman replied "Oh - you're busy just now? OK.." in a sarcastic tone that was completely lost on the incompetent fool of a barman. Another afternoon, we ordered two rounds of sandwiches from the afternoon tea menu. We were the only people in the lounge - they took 35 minutes to arrive. Understaffed? Probably. But the staff they have are very poorly trained and motivated.

"Very comfortable hotel"

5
03/08/2017

I stayed at this hotel overnight with a group of friends. The service was excellent. The rooms were very nicely decorated and extremely comfortable and the food in the Garden Restaurant was the nicest food I have eaten in a long time. The restaurant staff were very cheerful and accommodating. We had a great time and would definitely recommend to friends.

"Wouldn't stay again..."

2
03/08/2017

This was our third time staying at the Winchester Royal Hotel and I really couldn't fault the location. Perfect for visiting the city centre, although I would say if you are lucky enough to get a parking space then I would leave the car there. We paid for a superior room and was dissapointed to overlook a raised roof directly in front of the window. The room was incredibly hot and we could only open the window a small amount which coupled with the hard pillows resulted in the worst night sleep either of us had had in a long time. As both myself and my husband had a the following day off work we were looking forward to a lie inn, however the hotel is currently being renovated and was woken up around 8am with carpet removal etc in the next room. We decided to get up and go to breakfast. The selection at breakfast and quality of food is far from appealing and we settled for a Luke warm breakfast and coffee. Overall a fantastic location but even that would not tempt me back to staying here again. Much better nights sleep and food in a premier Inn..

"Perfect Venue"

5
03/08/2017

Stayed here because it was venue for an arranged surprise party. It was a perfect combination of an historical building incorporating updates for any sort of function aside from just a stopover, all sympathetically refurbished. Usual 'add on' block of standard rooms which ours was pristine and more than adequate for our needs. The staff were excellent, every one we encountered, and would suggest there would be first class service for any function you would hold here. The room for our get together was set up with tables and a small buffet and up few steps to dancing area - all with character and soul. Breakfast was varied and cooked breakfast buffet was hot and everything topped up. We would recommend this for any function and we would definitely stay again.

"2night stay"

4
27/07/2017

This hotel in a central location has helpful staff,clean rooms and a reasonable bar and restaurant,serving well presented food.There's ample parking at £10 per day in two separate car parks.Overall, a good clean and welcoming hotel.

"weekend break"

4
27/07/2017

This was the perfect place to stay for a short break in this lovely town. The food in the restaurant was very good on the Friday evening but unfortunately they couldn't accommodate us on the Saturday evening. The room had character, with fruit and biscuits on arrival and the bed was really comfortable. Very large bathroom. We were not able to spend much time in the garden, due to inclement weather, but it was secluded and well planted. If you want parking (£10 per day), you will have to arrive early but worth it as so much is within easy walking distance.

"A wonderful weekend"

5
27/07/2017

Lovely room friendly professional staff & very convenient location nothing was too much trouble and they even left a personalised 50th birthday card in our room on our arrival. I can't reccome d this hotel enough

"Great location!"

4
26/07/2017

Terrific location, tucked away from busy tourist center. Very nice Garden Restaurant with good food, wine list, and service. We stayed in the historical section w/o a/c, but staff provided a good fan that helped.

"Great service"

5
24/07/2017

Great service, great room, very pleased with stay / great to be able to park so near to my room, and would always recommend to friends who are travelling in this area, enjoyed every minuit in this hotel.

"Great location"

4
20/07/2017

Hotel is well situated to be able to walk to everything in Winchester. Our room was located along a long corridor and had a nice outlook onto the garden. However, the passageway to the room had no natural lighting and lights worked on a sensor system. When we stepped out of the room we had to walk a short distance before the lights would activate. When I went for an early morning walk I had to use my phone light as I started along the corridor before the lights came on. A little unnerving. Room was large and clean. Bed super comfortable. Onsite parking is available onsite but you need to pay ten pound for the parking. It is a shame this is not included free in the cost of the room.

"The best Winchester centre hotel"

4
20/07/2017

This is the best all round hotel within Winchester centre. Primarily due to its location and building. The hotel itself is nice enough, but remains 'almost there'. Rooms are good but the bathrooms need a bit of work to be excellent. That said, this is still the best all round hotel in Winchester if you're visiting. Recommended.

"Pre cruise stay in Winchester"

5
19/07/2017

An excellent hotel for the purpose of our visit, a two night stay prior to a cruise from Southampton. Relatively close to the M3, a stay at the hotel removes the stresses which occur when driving to Southampton on the day of departure. The hotel provides a lovely enclosed garden, unusual for a city centre hotel.i would recommend requesting a room overlooking the garden.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Alan, Thank you for your review and for your kind comments, we look forward to welcoming you back. Kind regards Louis Rigney

"Nice garden"

5
19/07/2017

1-the man who seated us most mornings was less than cordial. We asked to sit at the table just inside the door. He said, "No. We like to save that table for the other guests." The next 3 mornings in a row, he seated people from MY group, not "the other guests." 2-useless safety latch on room door. Even when engaged, it was still possible to enter the room with the key alone. 3- very loud doors in the hallway early and late every day whilst many were trying to sleep. It would be so easy to avoid all the slamming doors by adding something to allow the door to close quietly.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Fiona, Please accept my apologies for the difficulties encountered, I will certainly review your comments with the Breakfast Supervisor and I will ask our maintenance department to look at the door closers. Thanks you for your feedback. Kind regards Louis Rigney

"Lovely garden"

4
17/07/2017

Good room. Good food. Good location. Excellent and helpful staff. Lovely garden! I really appreciated having tea and kettle in the room, having windows that could open. The garden view and scent gave the room significant appeal.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Fordycessermon, Thank you for your review and I am very pleased that you enjoyed your stay with us, we hope to welcome you back again in the near future. Kind regards Louis Rigney

"Absolute shambles!"

1
13/07/2017

No travel cot in the room even though one was requested when I booked the room. Asked at reception for one, 20 mins later called down from the room to see where it was, 15 mins after that I went down to the reception to find out what was going on and eventually went with the staff member to find the storage room in which I and not the staff member actually found the travel cot and brought it to my room. There was a wedding in at the venue on the day we stayed but we were not informed of this prior to arrival. I had booked two deluxe rooms as it was my wife's birthday and her parents were travelling with us but neither room had air conditioning, it was a warm stuffy night and we couldn't open the windows due to the excessive noise coming from the wedding dj and the guest in the garden that our rooms overlooked. On complaining about the noise I was informed by the manager that the music would be off at midnight yet when I went down to the reception at 12:15 I had to remind him of the time. When we first arrived we couldn't park in the car park as it was full which was fine as we had arrived late but we couldn't get out due to the barrier being down but when we rang the intercom and finally got hold of someone they didn't lift the barriers or give us the code so we were still stuck in the car park, it took another guest who knew the code to let us out!! As my father in law is registered disabled and can't walk far at all it was a massive inconvenience to have to park atleast 10 minutes walk away in the tower road multi storey. It was not a 4 star experience as I though I was booking the best hotel in Winchester but it certainly didn't feel like that. I have waited almost a week for a member of management to contact me about our poor experience as I was promised they would but as yet have not. I feel this is disgusting customer service and that best western should be ashamed!!

"Winchester Royal Hotel"

3
13/07/2017

A pleasant stay, very nice spacious room. Excellent breakfast. Well positioned for access to City. Very pleasant garden but needed a good clean up after a wedding celebration, silver foil ribbon confetti still all over the lawn the next day. Check in took 20 mins and check out was not much better.

"Enjoyable stay"

4
13/07/2017

We recently visited Winchester and stayed for two nights at the Winchester Royal Hotel. Booked direct with hotel combining DBB rate and DB inc of afternoon tea for the second night as we had booked a restaurant in the city to eat for dinner. Both nights being good value for money. Dinner on first night was tasty and portion size was just right. Afternoon tea was delicious, fresh and well presented. All staff at the hotel were courteous and helpful. Thank you to the barman for making us a complimentary cocktail to try and sending a special treat from a local deli he was telling us about to our room. We felt welcome at the hotel the moment we arrived. Our room was a standard double and was fresh, clean and decorated tastefully. Thank you also to reception for the wedding anniversary card you kindly arranged on arrival. We will definitely be back soon.

"Traditional hotel close to historic centre"

4
12/07/2017

Tucked away in a quiet street but close to the shops and cathedral this is an ideal place to stay for a short break in this lovely city. Rooms are mostly in a modern annex at the rear overlooking the gardens, well equipped and spacious but lacking air conditioning. Limited but reasonably secure parking for £10 a night. Friendly welcoming staff. Buffet style breakfast with the usual selection of cereals, fruit, and full English with DIY toast. Can't comment on restaurant as didn't eat there. Would stay again and perhaps try the restaurant next time.

"Nice hotel marred by bad service in restaurant"

3
12/07/2017

Hotel ideally located in city centre with parking (£10 per day). Rooms very clean/comfortable. At breakfast 40 min wait for a 2nd cup of coffee (asked 4 times), no apology in restaurant but profuse apologies in reception and not charged for parking as recompense.

"Very enjoyable two night stay"

5
06/07/2017

Friendly and helpful staff, hearty breakfast, clean rooms and ideal location make this an excellent choice to explore Winchester. Booked an afternoon tea in the garden which was also enjoyable, lovely setting.

"Winchester With Friends"

5
06/07/2017

A lovely, comfortable hotel right in the middle of Winchester with good food and excellent young staff. Very good bathrooms with lots of hot water, toiletries and fluffy towels.. The hotel is not a bit 'stuffy' and my only criticism is that a little more more attention to small details is required.

"Afternoon Tea"

5
06/07/2017

Treated ourselves to afternoon tea. On arrival we were greeted by a very pleasant waitress. We chose to sit outside in the peaceful garden and thoroughly enjoyed the sandwiches, cakes, macaroons and scones which were all nicely presented on a 3 tier cake stand. Service was good and our waitress was very pleasant. We had never been to the Royal before but I am sure we will go again.I would also say that it was good value for money two afternoon teas for £20.

"Fantastic Wedding in Winchester"

5
06/07/2017

We got married at the hotel in June 2017. From the initial contact to the wedding day itself the hotel was fantastic. Nothing was too much trouble and all of our queries answered quickly and efficiently. The planning was fantastic and the events team (especially Kelly) made sure everything went well on the day. The day ran so smoothly and every single member of staff that we came into contact with was polite, professional, helpful and friendly. We are so grateful for everything that was done for us and our guests. The food was absolutely amazing. The chef and kitchen staff did a great job. Guests were so pleased with the food, some commenting that it was the best wedding food that they have had. Specifically the best roast potatoes and chocolate sauce! The evening buffet was of the same standard and guests commented that it was the best buffet they have ever had! It was also no trouble at all when we asked to change part of the menu. The bar and waiting staff were fantastic. The waiting staff were attentive without being intrusive. Having viewed so many wedding venues we can both safely say that we 100% chose the right one. Myself, my new husband and our guests were so happy with the function rooms. The ceremony room was airy and bright with the raised platform being a fantastic addition so everyone could see. The garden was beautiful and provided a great backdrop for our photographs. The Winton room was brilliant. It was the perfect size for the amount of guests we had (50) and again the raised platform provided a great location for the top table and dance floor. Our guests couldn't stop talking about how fantastic the hotel was. Do not hesitate to book this as your wedding venue, you will not be disappointed. Thank you for Winchester Royal Hotel for providing us with such an amazing day.

"Recommended"

4
05/07/2017

Good central location, comfortable lounge, very nice quiet garden with seating. Room was clean and comfortable with 6ft bed. Restaurant was relaxed and food was very good. Good buffet breakfast. Helpful friendly staff. Would recommend this hotel.

"Great Location, lovely old building, newer rooms tired."

4
28/06/2017

Great location for a wedding in Winchester, quirky old building. Lovely garden and bar with local real ale. Pleasant dinner but vegetarian options lacking. Breakfast standard. Our rooms in newer building at the back, but very quiet. Decor rather tired, bathroom reasonable and room spacious. No safe in our room, but there was in another one. TV very basic.

"An excellent break"

5
28/06/2017

This is a lovely hotel, with friendly and attentive staff. The hotel garden is beautiful and very relaxing to spend time in. The food was of a very good standard and a varied menu was on offer. I would definitely recommend this hotel.

"Good base in Winchester"

4
27/06/2017

This hotel is well located in Winchester, and easy walk to the Cathedral and is extremely comfortable. A good base for meeting up with friends. My room was very quiet and the food in the restaurant was good. Didn't quite manage to read all the details of the history of the building!

"Very hotel in an excellent location for visiting the centre of Winchester"

4
26/06/2017

Very comfortable hotel with excellent friendly service based in the centre of Winchester. Within easy walking distance of all the main attractions. Room was large, clean and efficiently serviced. Lovely garden area too.

"I do not have a title for my review - sorry"

5
26/06/2017

Unfortunately I only stayed one night - I would have liked to stay another. This was an annual business trip and I had block booked for a number of my colleagues and we all agreed we would like to stay again next year

"Excellent Hotel, let down in summer by lack of cooling."

4
21/06/2017

Wonderful hotel, fantastic location, lovely character, beautiful little garden with seating area and a fabulous buffet breakfast.. But maybe think twice during warmer weather as there is no air conditioning in the main building.

"Stunning Wedding Venue"

5
21/06/2017

My daughter chose this Hotel for her wedding venue, after viewing countless others, there was no contest. A beautiful building with a stunning garden,in such a beautiful city, perfect for a wedding. We could not fault it.The ceremony room was bright, with a contemporary feel and the reception room was the perfect size with steps up to a raised area for the top table. Great for guests to see all that was going on. The bridal suite, was truly amazing. What also puts this hotel way above any other, are the staff - Kelly the events manager was fantastic from the very start, helping with the organisation, always quick to respond to any questions. On the day she was calm, efficient and couldn't have been more helpful.Nothing was too much trouble for anyone, from the waiting staff, bar staff and reception staff - all were wonderful. So many guests commented on how fantastic the food was, the wedding breakfast was first class, and several guests said the evening buffet was the best they had ever tasted! The Chef and kitchen staff did us proud. I genuinely couldn't fault this hotel, or its staff - Wonderful!

"WRH"

5
20/06/2017

An excellent hotel. It is in a great location, nice staff, elegant building and as good a choice for a visit to Winchester as any other hotel in the area. It was good value for money and the restaurant both convenient and good quality.

"Excellent help from Reception staff"

5
20/06/2017

We stayed here for one night. The hotel is very central in winchester. Our room was clean and quiet. We were most impressed with the helpful lady in reception who found us a quieter room - there was a wedding on the day we stayed. All in all a very good stay.

"Great location"

5
19/06/2017

We loved staying at the Winchester Royal hotel for two days during our research at the Winchester Cathedral. It was very conveniently located for our multiple visits to the Cathedral and many other interesting historical sites and interesting shops.

"A pleasant stay"

4
15/06/2017

We spent a lovely half weekend in this hotel. We found a special place in this hotel due to the kindness of the people, the building and all the other stuff we liked very much. We will suggest it to our friends!!!

"Great - but mind your head"

5
14/06/2017

This is a very old building with a fascinating history - and a very low doorway into the suite that we stayed in. Ideal location in the middle of Winchester - limited parking at the hotel so arrive early if you can, Lots to do and see very close by. Excellent breakfast. But best of all - one of the quietest hotels we've ever stayed in.

"Weekend away"

5
12/06/2017

Really lovely hotel in an extremely central location. It has a gorgeous garden where we enjoyed a cream tea, and drinks. The room we had was well laid out and very clean. The bed was really comfortable.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Estelle, I am pleased to receive your feedback and that you had an enjoyable stay with us, I will share your comments with the team and we hope to see you again in near future. Best regards Louis Rigney

"Lovely Time "

4
12/06/2017

We went for afternoon tea and had a lovely time. A nice selection of cakes and sandwiches with endless tea when needed. The service was excellent and the surroundings were very pleasant. Thoroughly enjoyable time and I would recommend this place for the afternoon tea.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Jim, I am delighted that you enjoyed your afternoon tea with us and I will share your feedback with the team. We hope to see you again in the near future. Kind regards Louis Rigney

"Another fantastic stay!!"

4
12/06/2017

This is a fantastic hotel with a central location and also has car parking. The hotel is very clean and beds very comfy. The staff are so friendly which is great.We had A great stay and will be back!! The shops and restaurants are minutes away which is great!!

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Ani800, We were pleased to welcome you back and to hear that you had an enjoyable stay with us, I will share your comments with the team and we hope to see you again in near future. Best regards Louis Rigney

"Winchester Royal Hotel"

5
08/06/2017

A fantastic night away,friendly staff, beautiful,quiet room and fantastic central location. Would recommend. Even though a wedding was taking place and we weren't guests staff still had plenty of time for us. The garden area is beautiful.

"Our stay at the Winchester Royal Hotel"

5
08/06/2017

Finding a hotel of such quality close to all of the places we wished to visit was wonderful. Often we find the bed can be hard and uncomfortable, but the beds here are so soft and cosy. As my husband has walking difficulties, we needed to hire a mobility scooter to enable us to walk around and this was supplied in the local Brook Shopping Centre at the Shopmobility Centre. All in all a very good value for money break. The food was top class!

"modernised old hotel does a great job"

4
08/06/2017

Room was well-decorated and very clean. Super comfy bed. Lots of amenities in the room including an HDMI connecting cable to the TV which was very handy considering I was preparing a presentation. BUT the connection kept failing so that needs looking at - great idea though. Service in the bar was a little slow in the evening - I had to wait at least 10 minutes for someone to appear. Breakfast was good - had the continental and there was plenty of choice including a range of breads which was nice. There are some LONG corridors to get to the rooms which feel a bit endless. All in a good stay. does what it says on the tin type thing.

"Business trip"

5
07/06/2017

Great hotel with lovely accommodation; had a great nights sleep. Perfect city centre location. Staff very helpful and friendly. Brilliant breakfast with lots of choice. Will certainly return and would recommend to others!

"Good hotel for exploring the town"

4
06/06/2017

Just a street away from the historic high street, this hotel is well located and although part of the hotel faces a busy road, the greater part is set back, consequently there is no traffic noise and none of the 'rowdy people' noise which can sometimes be a problem in centrally located hotels. Breakfast was good, didn't use the bar or restaurant so not able to comment. No irritating music ! Room was clean and very well equipped. Lovely long garden with seating. Limited hotel parking.

"Wedding party"

5
01/06/2017

Excellent location, well maintained hotel, with all the qualities expected. Attended a family wedding held at the hotel. Great venue with good organisation, everything went like a dream. Excellent breakfast.

"Great hotel"

5
31/05/2017

Lovely hotel situated near the town centre. Beautiful garden and room was spacious and clean. Good sized double bed although it did over the car park and what looked like offices Beware the £10 daily charge for parking.very naughty!

"Excellent lunch in the quiet garden"

5
25/05/2017

Really good food and service enjoyed in this quiet enclave in the centre of Winchester. Free parking and Gourmet Society discount were an added bonus. Highly recommended and definitely worth a visit as part of a day out in Winchester.

"Excellent"

5
25/05/2017

No hesitation in recommending this hotel. Within easy walking distance of Winchester cathedral. Any visitor to Winchester should make a point of seeing this magnificent building. The room we had was of a high standard

"My Stay In Winchester"

5
25/05/2017

Ideal place to stay and visit the surrounding places of interest, the service and staff are first class as is the food they offer. I have visited a few times before on business but am looking forward to going back with my wife.

"A weekend in Winchester for a family wedding"

5
24/05/2017

Pros: The space ,the cleanliness, the friendliness of the staff. The room price.A very smart hotel. Cons: Meal costs Location: Location is close to the town . Not far from the station . It has a good car park. The Winchester Cathedral is a short walk away plus the round table. A very good hotel close to the town centre , but still quiet. Very comfortable place . very good clean and comfortable bedrooms. Nice well kept gardens at the back with plenty of seating and tables to sit out on a nice day. Staff were polite and friendly. The hotels appearance was in keeping with the local buildings but modern . meals cost is slightly on the high side, but I suppose in keeping with other local establishments but we are from Cheshire and look for value for money. However the hotel room costs were good

"Anniversary stay"

5
23/05/2017

Lovely hotel. Great location. Very clean and tidy. Friendly staff that couldn't of been more helpful. Divine room, Jane Austen suite stunning. Evening meal and breakfast wonderful. A very nice stay away. Good value for money. We will be back and perhaps have a chance to stay for longer.

"Traditional Hotel in excellent location with fabulous staff."

5
18/05/2017

Great, centrally located, traditional english hotel with excellent staff and a great breakfast. If you are looking to stay in the centre of Winchester then this is a great hotel. Parking is available (but there is a charge - but it is city centre). The hotel is

"Birthday stay couples"

5
17/05/2017

Such a brilliant find! Location,room,garden area and breakfast all perfect. Great for a surprise birthday treat. In the centre if Winchester made it perfect for shopping /eating out too. Bev was absolutely brilliant at arranging our stay too.

"Good location for visiting Historic town"

3
17/05/2017

If you are driving it is a difficult place to find. Parking is limited although there is an overflow car park available. The rooms were of typical Best Western standard, suitable for a short two day stay. The food was good. Our deal included dinner on the first night. As with most hotels alcohol was quite expensive. A good location to visit the cathedral and other historic sites, which can be done by walking.

"Short stay"

4
17/05/2017

We stayed at this hotel as a stop over on our way to Exeter. Great location and the room was spacious. The room was quite hot but if we opened the windows it was too noisy for us to sleep as our room backed onto another car park and road. Would have been nice to have breakfast or parking included in the price but we found a lovely place for breakfast the next day which was no more expensive than the hotel. Parking was an extra £10 which isn't a bit charge but would be good to pay an inclusive price rather than having to add on extras.

"Very Good"

4
17/05/2017

The staff were friendly and polite, and the rooms clean. There was a good choice for breakfast, and the cooked breakfast was very good. The location was ideal in the centre of Winchester but surprisingly was not that noisy at night.

"Great location, historical hotel"

4
11/05/2017

The Winchester Royal Hotel is located in easy walking distance of all the highlights of Winchester...the cathedral, Wolvesey Palace, the Great Hall and Round Table and more. Also, restaurants and shopping are very close. Our room was very good sized and comfortable. The breakfast buffet was well done and very complete. Parking is limited and first-come, first serve. But if you get a spot, you shouldn't need your car until you leave town. I would definitely stay here again.

"Re-visite"

5
10/05/2017

Lovely visit back into my old area. Recommend This hotel for location, staff an comfort. Up to now the review request has been normal now the next one was not needed.. You should get a new web writer.

"Family wedding"

5
10/05/2017

Excellent facilities and very friendly staff. Location ideal for town centre and register office. Large spacious rooms, excellent breakfast. Would recommend this hotel if you have a celebratory function to plan for.

"Lovely hotel in a lovely city"

4
09/05/2017

This hotel is a gem. They have an amazing chef, everything is cooked to perfection and nothing is too much trouble. Just ask if you have a special request, it will be met. The staff are well trained and very friendly and helpful. Only problems can be the availability of parking spaces and also, if one is less mobile, there are quite a lot of steps everywhere and many have no hand rails

"UK TRIP"

4
09/05/2017

Excellent position, food very good. Only draw back was no lift, perhaps should have porter to attend to luggage for guests who have problems with stairs. Car park too small and generally Always fully booked.

"Excellent Stay"

4
03/05/2017

Stayed only for 1 night but the bed was extremely comfortable and the hotel is situated in very quiet location, the only downside is the parking. The car park is very small and was full when we arrived but the staff were very helpful in directing us to another local car park only a 5 minute walk away and was even cheaper for over night parking.

"In centre of the City"

5
03/05/2017

All very good and very good location. Comfy, clean, quiet room. Good breakfast, choice of continental and english. Didn't use the restaurant for the evening meal. Very nice gardens and very quiet for the City centre

"Great find"

4
02/05/2017

Good hotel in an excellent location and you will not be disappointed with service, standards and helpful staff. Food all locally sourced and of best quality so for a foodie this is a good find. Old part of the hotel in which we stayed was full of character and very comfortable.

"Decent spacious room"

4
02/05/2017

We booked a room in the older part of the hotel, having stayed in the smaller rooms in the modern wing before. We found the hotel and room comfortable and quiet. Some small details could have been better such as stains and marks on bed rugs and cushions, and we expected better coffee than Nestle Instant in the room.

"Location, Location, Location"

4
02/05/2017

Excellent location, 2 mins walk to pedestrianised main street. The station is only a 10 mins walk away. The breakfast is great, so much selection. We arrived before 2pm, check-in time, it was not a problem to leave our cases safely. We stayed for a Rambling Weekend, the hotel's location was a brilliant starting point.

"Great Hotel in the Centre of Winchester"

5
27/04/2017

The hotel was in a great central location. Very comfortable and clean room with MASSIVE bed! The staff extremely helpful, friendly and attentive and we really couldn't have asked for more. Thank you to all at Winchester Royal Hotel.

"Wedding anniversary"

4
27/04/2017

Only complaint on the Saturday morning due to seemingly overcrowded at breakfast, it was absolute chaos! Ran out of plates, orange juice, beans, scrambled eggs, no butter on table, worst breakfast experience ever, next morning totally different.

"Pleasant stay"

5
27/04/2017

This was a most enjoyable one night stay. Newly refurbished room was very comfortable and we had a very good meal in the restaurant. The garden at the back of the hotel is beautifully kept and would be a lovely place to sit in the Summer.

"Winchester Weekend"

4
27/04/2017

Royal is a mix of old and newer situated right in the heart of Winchester. The shops and many different eating places are within a few hundred yards. It was gloriously sunny so the garden protected from the winds was an ideal place to relax. We noticed that some had breakfast (good) outside the following morning, late breakfast mind. The Cathedral is not far, with shops all the way to you get there! Ideal. We were in the newish bit and it was quite noisy at night (suppose it was a Saturday) and the walls seemed thinner than we would have preferred. Car parking seems a bit tight, the main car park was full and the secondary car park the only space was a blue badge. Public parking which can be overnight is bit of a hike and meters have to be fed.

"Secret Escape....."

4
26/04/2017

Great position in the city centre and was the 1st time we had ever stayed in a city centre hotel and would recommend it. Winchester is a super place to visit and you will be well looked after at the Winchester Royal. The secret garden is so peaceful and delightful for having a coffee or a glass of wine. We would return to this hotel if we ever visited Winchester again for a secret escape...

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Michael, Thank your for review and I am pleased that you enjoyed your stay with us, Winchester as a City location is not what most people think of when they imagine a "City" and it has a wonderful small town atmosphere, great shops, markets and a wealth of history are all on our doorstep. We look forward to welcoming you back. Kind regards Louis Rigney

"Lovely accommodation"

5
20/04/2017

Lovely accommodation in the heart of Winchester. I had a wonderful stay at the hotel. Highly recommended. Everything walkable in the lovely town. Amenities were good. Beds were fine (Spring base mattress). I would return to this hotel without hesitation.

"Best Western Winchester Royal Hotel"

5
20/04/2017

An excellent place to stay with a historical pedigree and good parking - within easy walking distance of the cathedral, town centre and other notable places. Exceptional service and very comfortable with a pleasant, sunny garden area.

"We'll be back"

4
19/04/2017

Very convenient location, friendly and helpful staff, comfortable room,decent dinner, excellent breakfast. Until recently we'd have given five stars, but now we have some mobility difficulties we notice the steps, the walk from the car park, etc. If you've full mobility, then it's five stars.

"Hotel with character and Garden View"

4
18/04/2017

Mainly an excellent stay. Appreciated the view over the picturesque garden and the good quality breakfast. Historic building within easy reach of the charming Winchester Town Centre. Friendly, well trained staff.

"Our stay at Winchester Royal Hotel"

4
18/04/2017

Very nice Hotel, our second visit and would definitely return for another. The staff are friendly and courteous. Its a great location. The facilities in the rooms are very good. Comfortable rooms, a friendly atmosphere makes this a great place to stay

"Fantastic location"

4
13/04/2017

Very relaxed environment, excellent service and perfect location for a first visit to charming historic Winchester. Being able to park on site whilst 100 metres from pedestrianised High Street was a real bonus.

"Weekend break"

5
13/04/2017

Excellent service, rooms clean and comfortable. Food and drink was of a good standard. Gardens were extremely well maintained and very relaxing just sitting with a book and a drink. Receptionist was extremely busy however nothing was to much trouble. Well done to her.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Malcolm, Thank you for your review and I am pleased that you had an enjoyable stay with us, we hope to see you again in the near future. Kind regards Louis Rigney

"Could do better"

3
13/04/2017

Booked a deal via Travelzoo and added an extra day direct. We had dinner, and breakfast included for the 1st night. Initial impressions of the hotel were good, brilliant location, rooms were large but didn't have net curtains so lack of privacy was not great. Entered the dining room for dinner and were forgotten about, but we were not in a rush and had brought our drinks through from the bar so it did't matter too much. The service seemed a bit of a shambles due to the very young staff being disorganised. All we could hear were the staff apologising to most other diners for the wait or not getting what they ordered. There was a table behind us that were there before we arrived who still hadn't eaten by the time we had our two courses. The staff were totally unorganised, not their fault, obviously hadn't been trained properly. They were working without any direction from a senior staff member. What they lacked in organisation they made up for with their friendliness. The next morning at breakfast the same shambles continued, eventually the hotel manager gave them a hand to get it under control. The 2nd night we ate out but had breakfast the following morning which was a great improvement over the previous day. Shambles returned when trying to book out after breakfast with a lone receptionist facing several guests queuing, but in the bar area the staff morning meeting was just about to start. I think that about sums up the lack of proper management in the hotel. With a little bit of direction from the management this hotel could be so much better.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Brianm996, Thank you for your review and please accept my apologies for the issues in the restaurant during your stay as I believe it was I myself who was assisting on breakfast on the morning you mention, the root cause unfortunately was a combination of factors with the loss of some of our regular team members due to Easter Holidays and staff going sick at short notice, we do ordinarily maintain high standards of customer service as you will see from the vast majority of our reviews and hopefully you will see that this is a rare occurrence and certainly not the "norm" that I would expect our customers to experience. We do take all guest feedback seriously and use it to implement improvements and corrective measures wherever possible so thank you once again for your feedback which will be taken on board. Kind regards Louis Rigney

"Attending a Wake"

3
12/04/2017

My partner and I attended a Wake for a friend's wife. A large room was used with tables set up with jugs of water and the buffet consisted of delicious sandwiches and unusually tea cakes to add jam and cream set out on the tables. We were very fortunate to get to use the car park as a car was leaving. Before the car left and we got a space I was trying to get out of the car park but not knowing the code for lifting the barrier I pressed the intercom button. It went to voice info 3 times and still no one answered. It was lucky a parking space became vacant. I asked for the code from reception when we came to leave so I could get out.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Bob, Thank you for your review, I am a little confused on the "tea-cakes to add jam and cream to" we do have the freshly made scones to add cream and jam to however the "teacakes" we serve are chocolate filled with marshmallow but I suppose you could add jam & cream to rather than the scone if it took your fancy? I am sorry that you had an issue with the car-park and I trust this did not mar your visit too much on what was already a sad occasion? We hope to see you again. Kind regards Louis Rigney

"Beautiful building ideally placed"

5
12/04/2017

We love this hotel and stay each time we are travelling from Lincoln to Southampton. The location is perfect, rooms excellent and the whole ambience makes sure we return again and again. I have enjoyed curling up in the bar with a book and the garden is stunning.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Julie, Thank you for your review and as a regular visitor we are delighted to welcome you back again, we look forward to seeing you again. Kind regards Louis Rigney

"Good Location"

3
12/04/2017

Our second stay and nowhere near as good as the first because we stayed in the original building first time and this time was the wing. Toilet flush poor and people tramping overhead. Shame because this is a nice hotel with a great history and location. We also liked the staff.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Roger, Thank you for your review and I am sorry you had some issues in your room I am not sure if these were raised at the time of your stay so maintenance could attend and I am not aware of your room number from your post-visit feedback? Also I am not clear as to what room type you booked on this occasion as the rooms in the main house do carry an additional surcharge. If I can be of any further assistance on this please email me on gm.win[email protected] Thank you for kind comments on our team and we hope to see you again in the near future. Best regards Louis Rigney Best regards Louis

"celebrating our anniversary"

2
12/04/2017

We were given an upgraded room on arrival which was a very nice gesture and staff were very good with service but the whole experience was spoiled by a a number of problems with the room which should have been checked and sorted out before the room was given to us.Some problems were unresolved throughout our stay which ruind our celebration.

"Well worth visiting"

5
12/04/2017

This hotel offers comfortable accommodation and an ideal setting, very close to the High Street but far enough away to give a quiet night's sleep. Breakfast is a feast and nothing too much trouble for the staff. Extra supplies of tea, coffee and milk for our room were readily available from reception (for those of you who might be coffee/tea guzzlers like me. All the staff throughout the hotel were extremely helpful and friendly. Special thanks to Rich for some excellent conversations (hope you enjoy Igoumenitsa) and Angela for remembering mayonnaise after one breakfast and interesting conversations. Also, many thanks to Lyndsey in Reservations. Would certainly recommend.

"Lovely stay"

5
28/11/2016

The staff were very helpful and friendly. We had a lovely room and really comfortable. The food in the restaurant was and breakfast as well. It is in an excellent location to walk into the city. The only slight drawback is the parking situation and is a bit of a lottery if you can get into the car park.

"We had a couple of days in Winchester to celebrate my husbands birthday."

4
28/11/2016

Lovely hotel, full of history but nicely updated. Bedroom was huge with lovely comfy bed. So good to have a really powerful shower. Breakfast was great with very good choice of both hot and cold food. Staff lovely. Will definitely be recommending this hotel to friends and look forward to visiting again.

"Annivversay Stay"

4
28/11/2016

A splendid hotel in a very historic building. Right in the centre of town for the cathedral and shops. Rooms a bit basic but adequate enough, a sort of Premier Inn with character and charm. Staff very helpful and warm. It is worth paying for a room in the Garden block but try and get one as far down the corridor as possible. There are a plethora of fire doors at the start which apparently bang all the time, and in the summer there would be noise from the patrons on the patio. Food was excellent. We had a most enjoyable time and would return again.

"Great weekend in Winchester"

4
28/11/2016

Recommend this hotel - you might need to leave a window open though as it was incredibly hot when we were there. Staff very friendly and helpful though - lady on reception even loaned me her personal phone charger! Great location and very quiet even though very central

"Disappointing event at The Winchester Royal Hotel"

2
27/11/2016

We attended the Winchester Royal Hotel as part of an organised event, (a family birthday with about 30 people attending), and stayed for the night with breakfast in the morning. The hotel is centrally located in Winchester but, unfortunately, it was let down by a couple of points. The food that had been pre-ordered for the event did not turn up as was agreed, (plain chicken instead of chicken satay, plain sausages instead of honey glazed etc.). The breakfast was not very appetising and quite plain and lacked choice. The other surprise was on checking out - when I queried the additional £10 on the bill I was told it was for car parking! Apparently if you park your car in the hotel car park when staying at the hotel they charge you an extra £10 for the privilege! This is the first time I have been charged for car parking at a hotel.

"winchester royal hotel"

5
27/11/2016

this is a lovely hotel with character and super garden. It is well positioned near to train station, high street and cathedral in pleasant quiet road. All staff were friendly and helpful. The room was spotlessly clean and bed comfortable. The food in the restaurant both dinner and breakfast was excellent. We booked one night bed, dinner, breakfast break (for our trip to xmas market) - this was excellent value. We very much enjoyed our stay and will definitely recommend to others.

"Top mini break"

5
27/11/2016

Our stay at this hotel was really delightful,the hotel is well run and very professional in all departments. The staff were very happy to help in any way they could and seemed to be very happy in their work. The restaurant was comfortable and the food was very well presented and at a very reasonable price. Winchester itself was a joy with so much to do and see.

"Really, You don't have a needle and thread?"

2
26/11/2016

What sort of hotel doesn't have a needle and thread...a bad one! This place is nice if a little dated but the rooms are ludicrously hot and the place feels unorganised. Fine if your here for the weekend with friends or family. If you're on business don't bother. Find a local premier or travel inn. They at least will understand that people occasionally need simple things while they're staying away. They are also less likely to send you on a half hour round trip to find the things that come as standard in any other hotel in the rest of the world. Your doing okay but seriously...try harder!

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Alistair, Thank you for your review, we do stock items like toothpaste, shaving kits as standard at reception and I apologise for the fact that we had run out of sewing kits. I agree that this is not acceptable but I would disagree that we should be viewed as a bad hotel due to this, we are fortunate that although we do ordinarily stock these items most guest also find our proximity to Winchester High St (2 mins walk) very handy for all their shopping needs and I will of course speak with the team as they should perhaps have offered to go get these for you. I will pass on your comments and ensure corrective measures are taken. Kind regards Louis Rigney

"Christmas break 2016"

5
26/11/2016

We stayed at this hotel for two nights,taking advantage of the Autumn Break deal.,which was very good value for money. The hotel is perfectly situated in a quiet road just a few minutes walk from the cathedral,the town and in the other direction the railway station. The hotel looks nothing in particular from the outside but once you step inside you can see the beauty of the building,with its quirky rooms and beautiful additions like the Garden restaurant overlooking the pretty grounds. The service and the welcome that we received were excellent,I would not hesitate to recommend this hotel and will definitely be returning.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Deborah, Thank you for your feedback and I am delighted that you enjoyed your stay with us, we look forward to seeing you again in the near future. Best regards Louis Rigney

"."

4
26/11/2016

Nice hotel, good location! The only not good things is that after paying extra for 1 night car park, 2 breakfast, a bottle of champagne and cake for my white birthday they ask me to pay 8 more pound for Kipling the car into the car park ( it was not full) for few hours more after check out. It is not about money but only about flexibility! So, do not expect anything from them..... just pay for what you need!

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review, we are reviewing are parking policy and charges, they are however detailed on websites and our confirmations in advance. Best regards Louis Rigney

"Welcoming"

5
25/11/2016

A nice hotel in a nice town centre location near to Cathedral, river, street market & shops etc. Can't understand anyone having complaints about this hotel - a comfortable atmosphere with lovely garden view from restaurant & bar. Breakfast & Evening Meals both good with very pleasant service.All staff very friendly & helpful (blonde lady receptionist very patient even with trivial requests!).Enjoyable stay.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Resters. Thank you for your kind comments and I will share these with the team, we look forward to welcoming you back in the near future. Kind regards Louis Rigney

"A lovely stay"

5
25/11/2016

A warm, spacious comfortable room and quiet although in the centre of the city. I have already written and indicated how good this hotel is and how much we enjoyed our stay. I do not intend to add to it just to satisfy trip advisor.

"Family Birthday Party"

5
24/11/2016

The party was well catered for, nicely private and most enjoyable. We spent the night before and the night of the party in the hotel which fulfilled all our requirements. Thank you for looking after s so well.

"Fabulous"

5
24/11/2016

The nicest hotel I have ever stayed in. Clean, luxurious and in a perfect location. Worth every penny! Breakfast in the morning was just superb with plenty of choice and really set us up for the day ahead. Tea, coffee, fresh juices, cold meats and cheeses, fruit, cereal, toast and a choice of hot breakfast items available to everyone. Was delicious!

"Vrey enjoyable"

4
22/11/2016

Fantastic location - of course, what goes with that is limited parking. We did eventually find the closest Multistorey car park - but they could provide some slightly clearer instructions - although Winchester is a bit of nightmare for the motorist with a doozy of a one way system. However, that means on the plus side it is a much better experience when you walk around the city. Room a decent size with a nice table and chairs if you fancy eating in the room. Superb towels. Huge bed. Good quality breakfast with fresh bread and toasting facilities. Also - the first place I've staying in for ages with good proper size glasses for juice - rather than those thimbles that most other hotels seem to use. Didn't use the restaurant in the evening but what I saw when I walked past on my way out looked good. Everything (shops, bars, restaurants) within easy reach. Parking tip - there are 2 car parks, one in Parchment Street (the turning before the street the hotel is in). That was not full the entire time of our visit. If both car parks are full - drop your luggage off and park in the Tower Street car park. Free after 6:00pm and only £8 all day. You can pay from the comfort of your bed by phone too so no rushing to get up early and put a ticket in. Definitely stay here again.

"Catch Up with Friends"

4
22/11/2016

Overall this was a pleasant hotel with warm and friendly staff who seemed very pleased to serve you. It has been recently refurbished in pleasant pastel colours, spacious rooms with en suite bathroom, plenty of hot water and lovely fluffy white towels. Good quality toiletries provided, very clean rooms and spacious and light. Restaurant offers, Conservatory are, or solid walled room all very nice.

"very pleasant"

5
22/11/2016

Winchester has a lot of through traffic round the town and this hotel is tucked away in a quiet area (which is a bit of a walk form the station). Rooms are (mainly?) in a more modern annexe that while it looks rather dated does the job. Rooms are well equipped, comfortable and above all quiet. Dinner was superb as was the breakfast. I can't it.

"Great, could be suoerb"

4
21/11/2016

This place ticks a lot of boxes. The location is superb. So is the building. The rooms are good (wi the occasional boo boo - see below). The decor is mostly good as well. The details, however, are a little squiffy. In the time that I was there I called reception seven times and not once was the phone picked up until I called the external number through to reception, and what do you know? It contacted immediately. The public areas are pleasant without being remarkable. Which is odd considering the antiquity of the building. We were promised (and reserved, and paid for) a room that overlooked the garden, whereas in fact what we got was a rather less then divine view of the car park. The room we had was very nice although God help you if you are over six foot as I almost cracked my head open squeezing under the low lintel and down the stairs of the Jane Austen suite. That said the room, decor and bathroom (a divine shower) were excellent. When I asked the receptionist if she could have our bags brought down, she acted like I had asked her to carry my child. Again, I don't get the impression that this place is terribly customer service oriented. I did like the hotel overall - it is the best I have stayed in so far in Winchester.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review, I will share this with the team and please accept my apologies for the areas we have failed to meet your expectations and we will of course take corrective action wherever possible and re-training. we are looking at a solution to reduce call waiting times at reception. I am glad you liked the Hotel overall and you found us to be the best in Winchester, please contact me directly on [email protected] when you are next visiting the Hotel as I am sure we can iron out the issues you experienced on this occasion. Kind regards Louis Rigney

"A long weekend "

4
21/11/2016

A group of us visited the hotel for a weekend break. It's a nice hotel in a good central location. Very nice breakfast. Bar food taken in the lounge was good but the staff were very slow clearing away the plates, etc. I was concerned that on two consecutive days my room key card failed and had to be reset in reception, but they only asked for the room number. Not proof of ID or even a name to check it was my room! The bedroom was comfortable but apart from a towel rail there was no heating in the bathroom. If I visit Winchester again I would be happy to stay here again.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Davie, Thank you for your review and please accept my apologies particularly for the issue with the key card, we have had a couple of trainees start recently on the desk and this is one of the first things they should be trained on and I have raised this as a priority with the Reception manager to address this. I am pleased you enjoyed your stay overall and we look forward to welcoming you back. Kind regards Louis Rigney

"Visit to the Christmas market "

5
20/11/2016

Lovely hotel. Very central. I stayed in a feature room. Very tastefully decorated. The staff were very friendly and helpful. The hotel has a car park with an overnight charge of £10. Food in the restaurant was extremely good value and delicious. Would stay again and recommending anyone wanting to be central.

"Perfect location for xmas market "

4
20/11/2016

We stayed here two nights for the opening weekend of Winchester Christmas market and the hotel was great. Lovely rooms, breakfast spot on, location ideal. The staff were very helpful and for an old building it didn't look as though it needs any work done to it.

"Visiting christmas markets"

5
20/11/2016

Very enjoyable stay and lovely room All the staff were very helpful and friendly Lovely meal in the garden restaurant and service was very good Very clean hotel Very good location for the town,cathedral and Christmas markets Parking on site

"Family weekend"

5
20/11/2016

Very nice hotel and central to Winchester. Great location for shopping and Christmas Market. Stayed with family girls weekend away. Rooms very nice and staff great. Parking available although spaces can be limited we did all manage to park. Ate in restaurant food really nice. I would recommend and stay again.

"Peaceful and so central."

5
20/11/2016

A welcome peaceful break with very friendly staff.Excellent staff in the restaurant and good chefs It was noticed that glueton free is catered for at breakfast and throughout the day.Good clean rooms .Excellent central position in Winchester.However the local traffic is very hectic at festival times.Reception needs a little help.

"Great choice"

5
20/11/2016

A well situated hotel, that serves good food, . The with staff are great, they are friendly and helpful. Highly recommend it. Super value for money we paid, and we booked directly with the hotel, we will definitely stay again.

"Not as impressive as first visit!"

2
19/11/2016

We have come to Winchester every year for 5 or 6 years now. We were very impressed with this hotel the first time as I think I reviewed on that occasion. The second time we had to get staff to let us in to our room every time we wanted to get in as the card key locks all over the hotel weren't working - a bit of a pain, but not a huge problem. Next time there was a large wedding party that we weren't told about at booking or on arrival & service suffered greatly on this occasion & breakfast was a disaster, having to wait 30 minutes for a table & then little choice left & that was mainly cold!! Our daughter & her boyfriend stayed after that & the hotels policy of 'pre authorisation' blocked her debit card for 7 days even though she offered to fully pay on arrival, leaving her with very little cash for their stay!!!! This time, our booking was 'cancelled' & not by us I may add - this led to a lengthy booking in period which although rectified eventually, detracted somewhat from our 'relaxing' weekend & executive room facilities were missing & only arrived on the second day after we mentioned it!!! Room was up to the usual clean standard, nice bed & linen etc. a nice quality feel about it all. As others mention on TA, the doors are quite noisy in corridors in main & garden buildings - soft closers would be a good investment here!!! Breakfast was 'ok' but had better many times in many places. A shame really as we really were quite impressed on our first stay here, definitely gone downhill somewhat. We love Winchester & the Christmas market at the Cathedral is really nice! But as far the Royal is concerned, I think it's time for a change next year!!!

"Could be better"

3
19/11/2016

We have visited this hotel a few times in the last 4 years and we have noticed a gradual decline. Service is ok and the staff are friendly but there is the feeling that guests are a bit of a nuisance really. Check in was very time consuming as our booking had apparently been cancelled and they luckily found us a room for two nights. The reception staff seemed very disorganised and a bit stressed. They apologised for the inconvenience and refunded our car parking fee, also offering to send some fruit and cookies to our room to say sorry. The cookies and fruit did not arrive ... and my newspaper ordered for the next morning didn't,t materialise. I felt a bit sill reminding them but did on principle and we did get our 2 biscuits plus an apple, one pear and a plum! The room was comfortable and the bed was firm but a good nights sleep was enjoyed. Breakfast was mediocre- bacon tasteless, only fried eggs on offer (poached and scrambled to order), no hash browns, butter rock hard. We stayed in a premier inn the night before and their breakfast was far superior. Staff at the Royal seemed over worked, under pressure and unable to fulfill customer demands. I ordered poached eggs and both were over cooked - basically hard boiled. Normally I would have complained but we had already waited a while to be seated and served and we wanted to get on with our day. We didn't eat in the restaurant in the evening after reading the reviews - my advice would be to visit the Thai restaurant, Manow, round the corner!

"Lovely place in the centre of town"

5
19/11/2016

This is a very convenient hotel, and very comfortable. The rooms are a good size, scrupulously clean, and there is space for all you need. The location is perfect, a couple of minutes to the high street and Cathedral centre. Lovely bar and good food in the restaurant.

"END LAGOON ' CHRISTMAS LUNCH CLUB ' - Good food and service."

4
18/11/2016

Our former work group of 8 have a ' Christmas ' lunch in Autumn and Spring and avoid the festive rush. On arrival we were welcomed by the staff, all of whom were keen to make our visit pleasant - they succeeded handsomely. We got good service, attentive and friendly. A table was set up ready for our arrival, we chose from the Lunchtime Specials menu and enjoyed the food. Thanks to all for an enjoyable and courteous visit. We look forward to our next visit to the Royal's bright and cosy Garden Restaurant.

"Great centrally located hotel"

4
18/11/2016

Just stayed 15 to 17 November on a break with dinner on first night. Really friendly staff, super location at the Winchester Royal, very easy to find. Can't fault anything at all here, very clean everwhere, good sized rooms; and the thickest softest towels I have ever seen in a hotel. We will definitely stay here again.

"Lovely centrally located hotel"

5
17/11/2016

I chose this hotel because of its central location and was not disappointed. Our room was well equipped, clean and modern, dispite the hotel being quite old. We were re-directed to an overflow car park as the adjacent car park was full. This was actually closer to our room so therefore ideal. Breakfast was okay although the choice for vegetarians was limited.

"Afternoon Tea"

5
17/11/2016

Very pleasant afternoon for my 40th birthday! Very well catered for and looked after by the staff who were always quick to refill tea and coffee pots. Selection of food provided for our afternoon tea was lovely and also catered well for some friends that required gluten free option.

"my museum break"

4
17/11/2016

my stay was ok considering the value was dearer than portsmouth an they have more to see an the tv was very poor.i couldnt get the hot water to work on the shower so that was a let down apart from that it was an average stay.

"Afternoon tea"

1
16/11/2016

Went for afternoon tea with my daughter sister and parents today ,I booked for six but my husband could not come due to illness.w e were given a portion for 4 people I looked around for staff to tell them no one showed up for at least ten minutes. When I explained to the waitress she insisted there was portions for five as she plated it up . We showed her the food with four of everything.she was quite argumentative and rude. There were other customers in the restaurant and it was embarrasslng for myself and family. We have eaten in restaurants around the world and do not expect to be treated in this manner. The sandwiches were flavourless .the cake was shop bought ,although this will be denied! We did not complain to the manager as my parents wanted to leave with no fuss. Please avoid this hotel if you like good service and food!

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Tina, I am sorry to hear that you did not enjoy your afternoon tea, we have a very good reputation for this and it is rare that we receive such comments. It is disappointing that you did not raise this with a Duty Manager at the time as your comments raised on this platform could have been properly investigated whilst you were actually here with us; however having spoken to the Chef and waitress on duty I am satisfied that anything that was raised with them by you was promptly dealt with. Thank you for your feedback. Kind regards Louis Rigney

"Poor"

2
15/11/2016

Poor quality food no atmosphere slow service all round over priced rooms staff slow with serving all round found hotel cold and unwelcoming won't be visiting again in a hurry not a very good stay at all for my wife's birthday

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Andrew, I am sorry to hear of your experience having checked with the team you dined on Sunday evening I believe? Candles and a cake were provided, the team sang happy birthday to your wife and satisfaction checks were carried out during the meal and positive comments were made by you both when my staff enquired about the food? Perhaps if you could contact me directly on 01962 840840 or email me on [email protected] so I can identify in more details why your post-visit review seems in direct contrast to the feedback given to the team on the night? Many thanks Louis Rigney

"Lovely hotel, wonderful staff, never felt so comfortable in a hotel before"

5
13/11/2016

Second time we've been here, both times we were impressed. This time we went for the feature room and were not let down. Lovely room, a few little extra touches, lovely high ceilings, very impressed. The staff could not do enough for you to make you feel welcomed and comfortable. The building itself has so much character and history, which you can see clues to if you look at the pictures and displays on the walls. The hotel itself is perfectly located, only a 10 minute walk from the train station, and right next to the high street to be able to explore. This has now become our favourite and first choice of hotel when visiting winchester

"Great Location!!"

5
13/11/2016

Set centrally to explore the beautiful city of Winchester. This is a really nice hotel with lovely gardens and large comfortable rooms. Our room was clean, the bed was comfortable. Buffet breakfasts were excellent. Staff were very helpful and friendly.

"Location, location ,location"

5
13/11/2016

Everything was very British. When I travel abroad I don't want everything AMERICAN; I want to experience the everyday flavor of the county I am in. Winchester is a good rest stop. The bus ride to Southampton along country roads was very charming and typical.

"I'll Be Back"

5
12/11/2016

A lovely all round experience. Fantastic location but nice and quiet at the same time. Nice room and friendly attentive staff. Fantastic breakfast. It will definitely be my first choice when I return to the area.

"Good location"

3
10/11/2016

Room was fine but the plug did not work in the wash basin, no double glazing in the room so the windows were misted up with water on the window ledge. Not much choice for a healthy breakfast. It was difficult finding the hotel car park, Winchester has a one way system and it took us several attempts!

"Perfect place to visit"

5
09/11/2016

Set perfectly to explore the beautiful centre of Winchester this is a really nice hotel with nice gardens and large comfortable rooms. Having asked for a room upstairs overlooking the garden we got one on the ground floor overlooking the car park which was a shame. Evening meal and breakfast were excellent.

"Central for visiting Winchester with parking"

4
08/11/2016

We stayed overnight at this hotel and found it in a great location with parking at £10 a night. It was just a stroll to the cathedral and the High Street shops and if we had had more time there was a river walk which is said to have inspired Keat's Ode to Autumn. Autumn is certainly a beautiful time to visit. The room was comfortable and quiet although lacking a view and quite a walk from reception. Some parts of the hotel looked dated but there was a pleasant garden for afternoon tea and the restaurant had a nice view of the garden. Breakfast was adequate and the service prompt. The only problem was at check-in, where the computer was not working, but it was resolved by the time we checked out. We would stay again.

"Winchester Royal - Nice old hotel"

5
07/11/2016

Stayed here for two nights had a suite, what a brilliant room. Also had afternoon tea, excellent could not eat it all. Recommended by my parents and what a lovely hotel, I so much prefer old hotels to the faceless box rooms of modern ones and just love those creaky old stairs

"Very relaxing"

5
07/11/2016

Ideal location and cosy night sleep ,perfect for shopping , nice meal etc .this was our second visit . we were here and when the to see the fire works ,which was well attended so good fun may come back for Christmas markets

"Our First Trip to Winchester"

3
07/11/2016

A very basic hotel with mediocre restaurant service, although the breakfast arrangements were adequate. The room was clean, the bed was comfortable, but furniture and everything else was basic; in fact this must be the first time we have had a hotel room with no drawers in the furniture.

"Winchester Health Walks Annual Lunch"

4
06/11/2016

We have used this hotel for 2 years now and have just booked it next year. We had lunch for 39 in the Winton Room, and the service and food was really good. It is just off the high street and therefore it is easy for people to bus into town and walk to it. So that is why it suits our needs.

"Lovely hotel"

4
06/11/2016

We stayed in this hotel for one night. The rooms were well decorated. The bed was comfy and the shower was great. The view from our room was lovely overlooking the hotels garden area. The bar area is nice as well. It is conveniently located near the high street and cathedral.

"Went there for a nice afternoon tea"

4
05/11/2016

We have not actually been staying at the hotel, but just went there for a nice afternoon tea. They do have a very comfortable tea room, with lots of sofas, which is great when coming here with children. They serve an excellent tea, nice sandwiches, and very delicious cakes. Just the scones were a little bit overdone, but maybe that was just a fluctuation. However, I do have to comment the service. We have been taken care of by a very friendly young lady who, for example, gave a free jiuce to our little daughter and was in all respects very warm and welcoming. When I wanted to pay, they had some problem with the card reader, which was not her fault (not mine either) but of course caused a delay. But the way she handled that was extremely nice and while she truly gave her best to fix things, she just engaged me into a friendly conversation so that the delay did not even feel negative in any way. Few waiters, in particular of that age, have this kind of welcoming and warm personality. Thank you!

"Comfy bed and great shower."

4
04/11/2016

We stayed recently for a wedding. Having initially driven past the car park entrance due to the arrow pointing out of the car park we eventually managed to park in the back car park. Parking spaces are very limited but one of the staff kindly moved their car so we could have his space. The room was clean and well presented. The ensuite was compact but the shower was great! Plenty of hot water and very powerful! The only downside was no hair dryer in the room. (well not in the wardrobe anyway!) Thankfully I had packed my own but there was nowhere to plug it in where you could actually see into a mirror. The bed was very comfortable and we slept very well. Breakfast was lovely, plenty of choice and I especially enjoyed the 'real' mushrooms! Overall we enjoyed our stay, it was great being so close to the town centre but certainly not for travellers on a budget.

"Good hotel. Great location"

4
02/11/2016

Right in the heart of town. Surprisingly, parking was available. Better than average dining both at breakfast and especially dinner. Deal was good value (dinner and 2 nights). Winchester is highly recommended for a short exploring type break. Do the King Arthur trail with the excellent map leaflet from reception or Tourist Information at the bottom of town. Military museums are well worth a visit. Whole town is delightful.

"Duchy off Norfolk"

5
01/11/2016

Very good value for money, attentive staff always willing to help, rooms are very quiet,spacious and comfortable, breakfast and dinner off high standard. The hotel was very clean throughout, and the walled garden is superb. Car parking on site was good and secure.

"Very nice stay in the centre of everything"

5
01/11/2016

I come here regularly for work because the rooms are very comfortable, always reliable, with wonderful beds and good heat. The breakfast is very good and the bar room and sitting room are comfortable with a great open atmosphere. I like the period features which makes it all very welcoming, warm, and not like every other faceless hotel.

"3 nights in october"

4
31/10/2016

Spent 3 nights at this hotel in early October 2016. Was able to park in the hotel car park a few doors up the road. Check in was quick,rooms were well equipped, spotlessly clean with comfy bed. Breakfast were good, with excellent choice of food. Please check the room cards work before returning to room, my bedroom door would not work in several occasions, so try and keep away from mobile phone or magnetic strip in bank cards.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Michael, Thank you for your review and I am very pleased that you enjoyed your stay with us, I am sorry to hear about the issue with the key card it is best to not keep them next to a mobile phone as you mention. We hope to see you again in the near future. Kind regards Louis Rigney

"Overnight in Winchester"

4
31/10/2016

Nice and close to the centre of Winchester and all that it has to offer. Being a solo traveller I was glad to be parked in their small carpark but feel £10 overnight charge a bit steep. Friendly staff, the snack at lunch-time and breakfast was very nice, just a note if not booking direct and you choose to have breakfast it cost £20 all buffet style except for bringing your tea/coffee so I don't consider I had any service for this cost. I stay regularly at both 4 and 5 star hotels and comparing to other 4* ones I would say this is more a 3.5*. Had a few hiccups with getting into a room after 3 failed attempts (nothing to do with keys) however my third allocated room was very comfortable and late at night very quiet.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Happy Traveller, Thank you for your review and for your constructive comments, the cost of the breakfast is mainly for the actual food provided? We will of course use your feedback to make improvements wherever possible and I am pleased taht the issues encountered did not detract too much from the enjoyment of your stay. Kind regards Louis Rigney

"Not comparable to other Premier BW hotels."

3
31/10/2016

We found the hotel very good for being central in Winchester. The majority of service we received was polite and professional. Unfortunately, with weddings on both days of our stay we found the staff overstretched which led issues with our visit. We mentioned, on 2 occasions to staff, about a horrible smell in our bathroom and was never looked at. We asked for room service in the middle of the afternoon which was declined until I happened to meet a member of the management team who then personally accommodated our request. He also fixed the TV which I had reported on 2 occasions earlier too. The breakfast was buffet and although some aspects, such as the fresh fruit and continental components, were very good I felt that the cooked buffet breakfast was mostly bland in flavour and lacked a lot of presentation and quality. The sausages were the items which had a good flavour and quality to them. Some areas of our room lacked deep cleaning especially the lamps and shelves in the bathroom.

"Ideal location"

4
31/10/2016

Ideally located in the centre of Winchester, but it was very quiet. It was clean and had good amenities. The bed was very comfortable and the room was lovely and clean. It has free wifi which worked fine. There is parking available, if they are not too busy, but there is an additional charge for it.

"Overnight stay"

4
30/10/2016

Great location in centre of Winchester.comfortable beds and good size room with bottled water and biscuits on arrival. Beautiful garden to relax in. Have stayed twice and would stay again. Arriving late may mean car park is full

"A good hotel"

4
29/10/2016

We stayed for a date night special on Thursday night. The room was a standard which was satisfactory to our needs. However the chocolate and prosecco part of the package had to be asked for on arrival as it was not in our room; this was a shame as it was a date night package. They did provide us with cava instead of prosecco so we chased this up and they did replace very quickly and apologised. Dinner was included and was very good indeed; yummy and a perfect amount on the plate. Breakfast was very good although my girlfriend is a vegetarian and there were not many options available for her. What there was to eat was tasty and very fresh. Overall; the hotel was a good standard; I would rate it a 3 and a half star though if there was an option for this. The hotel staff were very friendly and the duty manager was a really kind and friendly guy.

"A Degree of Excellence"

5
28/10/2016

Attended with large group, nearly took the hotel over. Room very comfortable and quiet. Food at the two dinners and lunch could not be faulted. Staff were most helpful. Would visit again if in Winchester.

"I can imagine Americans loving staying here"

4
28/10/2016

It wasn't until I arrived, that I realised I had stayed here before. The hotel is down a side street near the city centre. Handy for shops and restaurants. It's historical with nice touches - I haven't read any of the other reviews but I can imagine Americans loving staying here (and there is nothing wrong with that!) Rooms are comfortable, clean and a reasonable size. Pretty quiet place to stay. Breakfast is good, lots of choice. Staff are friendly and helpful. Bar is a bit small but there is an ok lounge next door. Free wifi.

"Nice hotel, good location"

4
27/10/2016

Interesting and charcterful hotel. I was in the annex which was clean modern and functional, which is good but not as interesting as staying in the old part. I was a bit disappointed about check in. I arrived at 1 and was told check in is at 2. Most hotels check to see if your room is ready and let you in if it is. Breakfast was very good and it is a lvely restaurant. The guest lounge is full of character and very comfortable

"Excellent choice"

4
27/10/2016

Very well situated and with some good deals (only available on the hotel's own website), making it very good value for money. Most of the rooms are in a relatively modern block down one side of the garden. We had one facing the garden. The security-conscious might want to avoid garden rooms on the ground floor, particularly in the summer, as the windows are easy to access from the garden. Beds are full king-size (effectively two singles joined together) and are comfortable. All the rooms in the garden block are one side or another of fairly long corridors, which makes for a bit of noise from passing guests. For this reason, if you want peace and quiet (and don't mind the extra distance), I suggest the rooms furthest from the main hotel building. The problem was compounded for us by housekeeping staff having an animated conversation outside our door first thing in the morning. Breakfast (included in our deal) was fine. The standard selection of cooked items is available on the buffet with a couple of different egg choices on request. There is also a special cooked-to-order breakfast using locally sourced high quality ingredients (which makes one wonder about the quality of the standard offering!). I wonder if anyone ever pays the extra £5 to take this up. There was an adequate, though not exceptional, selection of cold items. No marmite visible if this is your thing. We had dinner on one night (also included in our deal). The menu isn't very adventurous but what we had was perfectly acceptable. We noticed that for £42 you can get a two-course dinner for two with a bottle of house wine ("wine and dine"), which would be well worth doing particularly if you are going to choose higher-priced things on the menu as the cost of food alone could be more than that. There are two car parks. The obvious one is in St John Street, the entrance to which looks unnervingly like an exit as there is an arrow on the ground for outgoing vehicles so one needs the courage of one's convictions to drive up to the barrier. This car park seems to fill up and quite a few guests left their cars here without finding a space whilst they took their cases into the hotel to check in. There is a second car park, accessed from Parchment Street (the car park entrance is after the constriction in the road, on the left), which is better placed for rooms in the garden wing (i.e. most of the rooms in the hotel). I recommend parking here and leaving cases in the car whilst one checks in.

"Faultless Service"

5
26/10/2016

Went with a large group (80+) of people for a weekend. Staff were excellent. Menu choices at two evening dinners were fantastic as was the food itself. The purchase of wine for the meal could have run a bit slicker but this was down to the management rather than the staff. If we ever visit Winchester again this will be our hotel of choice.

"Catenian Provincial Weekend"

5
26/10/2016

What an amazing hotel. The staff could not have been more helpful and friendly. Everywhere was immaculate. The rooms were beautiful. Beware bedroom 120, it is truly wonderful but the bed is so high you need a run at it. Well worth it because so comfortable. Thank you

"Little gem"

5
25/10/2016

Booked a Sunday night on our way to Dorset, a little worried when we turned up and they had a wedding in full swing, however if we had not seen the wedding we would have had no idea they were all partying with disco that night. The room they were in was obviously a way off from the bedrooms so we had a very quiet night in a very comfortable clean and nicely decorated room. Everything we needed including complementary mineral water and lovely homemade biscuits on arrival. The shower was great with White Company toiletries. The hotel has lovely gardens and very well placed for the city.

"Date night special"

4
25/10/2016

Had to amend, they were so very accommodating and helpful. Welcome when I got there was just so warm. The room was clean and spacious. The food was delicious and music was not too loud to affect dining and conversation. The catering staff were so warm, friendly and helpful to the point of even bringing out cake and singing for happy birthday for my partner. A 2 course meal of delicious food, prosecco and chocolate at such a reasonable price. The room was big with coffee , iron and more than enough towels, there was no noise in the night, it was just wonderful and on top of that, its central, train station, shops and very beautiful buildings for sightseeing. I would most definitely be going back and would highly recommend it.

"Weekend away with large group"

5
25/10/2016

As the organiser of a weekend break for 86 I can only congratulate the hotel on their exemplary service throughout. Great location, fantastic beds, first class food from breakfast to function room dinners. Above all staff extremely friendly and professional in their work.

"Delicious afternoon tea"

5
25/10/2016

Four of us visited the hotel for afternoon tea after attending the graduation ceremony at the Cathedral. The tea was very good - freshly made sandwiches (4 different fillings), warm scones with jam and clotted cream, fruit cake, sponge cake, macaroons and chocolate covered marshmallows with a glass of Prosecco each. Not only was all the food freshly made and delicious, but the service was friendly and helpful and it was good value for money.

"Nothing special for the price"

2
25/10/2016

Hotel was clean and the staff said hi to you around the building, however, they would say hi and then look straight at the floor so it felt awkward. Paid £10 each for me and my partner for breakfast, whilst it was a buffet it was generally pleasant but the fact I had to wait at kiosk for 10 minutes to be seated wasn't great, employees walked past without a word & didn't ask if we were waiting to be seated Beware, they'll take an additional £50 from you at Reception for use or the SMALL bottle of water and a cup of tea so either pop into town to Boots to collect your stuff as it's not worth £50 at all. Still awaiting the refund as they said when they know you haven't used anything within the hotel room they'll refund you. To me, it's not worth the price when you could just stay in a premier inn a couple of miles out of town.

"Historic Hotel"

5
24/10/2016

A historic building with modern facilities. Ideally situated close to the High Street and places on interest in the City. Staff are all courteous and efficient and do everything to make your stay enjoyable. Rooms in the modern extension are all clean and comfortable however only a few have in room safes which is a pity since they are not expensive and would be a good addition. Food is good. The hotel has two car parks (charged at £10 per day) and would recommend the rear car park as it is more accessible to the modern extension and more convenient for transferring luggage from car to room. The hotel has a large walled private garden with outdoor seating area for summer barbecues. All rooms have free WiFi.

"Ok"

3
24/10/2016

Hotel is ok but if you have a car do not even consider this hotel.you cannot get a space on either of their small car parks.i was on a leisure break for 2 nights but had to set the alarm for 7.30am to pay for parking on a council car park half a mile away.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Guernsey1, Thank you for your review, we have 50 car parking spaces at the Hotel and a number of nearby car parks. We are reviewing our parking charges and a pre-booking facility as of January 2017. Best regards Louis Rigney

"Organised visit to the Winchester Royal Hotel"

5
24/10/2016

We had a party of 80 friends and we really loved the hotel. It is perfectly positioned near to the town, railway station and shops. The bedrooms are spacious and very well appointed and the function rooms likewise. Staff are very attentive, especially Slyvina who looked after the gala dinner we were attending. Food is outstanding and not a hint of complaints from any of us. We were warned of possible congestion at the car park but there is an overspill (if you can find it) which has room and conveniently positioned. There was a delay in breakfast on Saturday mainly because of the visit to the Cathedral but not too bad.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear David, Thank you for your review and I am delighted that your party had such and enjoyable stay with us and I will certainly pass on your comments to all the team and Sylvia in particular. We look forward to welcoming you back. Kind regards Louis Rigney

"Needs to try harder"

3
23/10/2016

This is billed as a 4* hotel. It is very well located in Winchester, a minute's walk to the main shopping street and with the cathedral nearby. The frontage is classical eighteenth century (at a guess), but many of the rooms are in an annexe at the back. These are dating a little with minor annoyances - lavatory seat slipping, toilet roll holder not functional, etc. We found the staff brusque and a bit officious, as though they were doing us a favour. Not cheap, either. Needs to try harder.

"Excellent location, good breakfast, and a very pleasant comfortable room"

4
21/10/2016

An old building -- but modern, comfortable (but not fancy) rooms. We were so busy sightseeing, that we spent little time in the room! A nice garden overlook, comfy beds, and a good shower. Breakfast (included) was a buffet, so not fresh cooked per diner -- but was good. Reception staff was extremely helpful -- maps, taxi calls, restaurant advice, directions, and a very late check in -- all no problem.

"39 year reunion."

4
21/10/2016

A friend booked this hotel as a base for our reunion. We had garden rooms on the ground floor, that overlooked a mature garden. The rooms were of a good size,also nice and warm as it was chilly outside. We were booked into the boardroom for our dinner, at a special rate. The meal was lovely and the staff were very attentive. Nothing was too much trouble. Especially Leta who was absolutely brilliant. Breakfast on the first morning was a little disorganised, but it was fine on day 2. All the staff encountered were friendly,courteous,and smart. The hotel is very central. The station is within walking distance( if your luggage is not too heavy).The cathedral and shops are just round the corner, but the hotel is surprisingly quiet. I wouldn't hesitate to book this hotel if/ when I visit Winchester again.

"Excellent stay"

5
20/10/2016

This hotel is right in the centre of Winchester so ideally situated for getting around. Also very near train station. The rooms are very comfortable and roomy and mattresses of very good quality. Would certainly stay again!

"Winchester"

5
20/10/2016

Love this hotel.Always exemplary service form reception staff, great breakfast and rooms are wonderful. lovely outlook and very quiet. Brilliant location, within easy reach of all the sights in Winchester.

"Great Location, Nice Room"

4
19/10/2016

The Winchester Royal Hotel is in a great location in the city. It's very easy to walk from there to the Great Hall, the Cathedral, the Wolvesey Castle, and anything else you'd like to see. I was a bit worried that the dingy hallway leading to the room would be indicative of the state of the room itself, but I was pleasantly surprised. The room was clean and nicely decorated. We had a lovely view of the gardens. My only complaint was that with no A/C or fan, the need to leave the windows open at night meant that we had quite a bit of noise and cigarette smoke drifting in from people sitting out on the terrace. Breakfast in the dining room was mediocre and not at all worth the cost. I'd avoid that and find something in one of the many options in town instead.

"Winchester Royal"

5
17/10/2016

Great location right in the centre of Winchester with car parking, friendly staff and good service. the rooms are clean and tidy and the breakfast was spot on. The garden area is well maintained and a really nice place to sit in the summer.

"Lovely location, beautiful gardens"

4
16/10/2016

I've stayed here a few times over the years and it's always been a pleasure. The staff are polite and well mannered, and some of them have been there for a while, which is always a good sign of continuity in a hotel. On arrival I was allocated a suite on the top floor, which was lovely, and had a really comfortable bed. The door frame was only 6-foot tall and I'm 6'4" but I only hit my head once in the three days I was there. The toiletries are from The White Company, and good quality, although the cleaners can be a bit stingy in leaving some fresh ones if they think they are any dregs left in the previous days. Breakfast was busy on each day, but efficient, and the restaurant overlooks the gardens. The hotel is good value and less than ten minutes' walk to the High Street and the Cathedral.

"Excellent, historical place in Winchester UK"

5
14/10/2016

I was visiting Hursley UK for a business meeting and this historical hotel was excellent place to stay. The hotel is beautifully kept and the breakfast was excellent. It was also very convenient to many Winchester restaurants.

"Overnight Stay at Winchester Royal"

5
13/10/2016

Excellent hotel in a central location for a fascinating city. The hotel comfortable and extremely quiet bearing in mind the location. Nice to try one of the local brewers in the bar. Good to see local providers being utilised.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Bob, Thank you for your review and I am pleased that you enjoyed your stay, we do work with a number of local suppliers particularly on food and beverage as we are keen to support smaller local businesses. Best regards Louis Rigney

"Nice hotel central location with good food"

4
13/10/2016

Booked the hotel via Best Western reservations for 2 nights DBB On checking in requested an upgrade and was upgraded to room 104 which was a large recently refurbished room tastefully done in the original building. Bathroom had also been recently refurbished. Powerful shower. Very comfy bed and had a very good nights sleep. Internet had good signal. Ate in the restaurant and the food was a very good standard and steak was done perfectly. The service in the restaurant on the first night was extremely slow waited over an hour for my main course. On the second night it was quicker but the staff failed each night to ask if everything was alright with my meal and appeared to lack structure and guidance as meals were brought to wrong tables Breakfast was self service buffet style and was very good and so were the staff. Staff extremely polite and helpful. I would return to the hotel and would happily recommend it.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Jetboot, Thank you for you review and I am pleased that you enjoyed your stay with us, I will review your constructive comments in respect of the restaurant and delays with food at dinner with the Head Chef & Restaurant Manager, please accept my apologies and I am glad that this did not detract too much from your stay. We look forward to welcoming you back. Kind regards Louis Rigney

"Disappointing"

2
12/10/2016

Great location however afraid to say that this was most positive aspect of stay. Room was adequate though tired. There were issues with reservation and huge shortfall in service expectations in some areas .

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Patti, Thank you for your review and I am disappointed to hear of your experience and I can only apologise. We have had a full refurbishment only 3 years ago and we regularly refresh our bedrooms and bathrooms, I would be keen to find out more about which room you stayed in and your experience with your reservations and service? I am not clear at this stage if you raised any of your comments with a Duty Manager during your stay as I have no record of this but perhaps if you could contact me on [email protected] I can use your post-visit feedback to improve these areas for future guests and it is regrettable that we were not afforded the opportunity to address these matters for you at the time? Kind regards Louis Rigney

"Great location - but not the standard of service & organisation we expected to find."

3
11/10/2016

More staff training needed to radically improve the reception and breakfast service. Hotel seemed overwhelmed with two weddings over one weekend. It's a pity, because the hotel has much to recommend it, especially the location.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Guest, Please accept my apologies for the issues experienced during your stay, whilst the Hotel was busy this should no have detracted from your experience. If you are visiting the area again please contact me on [email protected] and I will handle your booking personally and ensure you have a much more pleasant stay. Kind regards Louis Rigney

"Centrally located charming hotel"

5
10/10/2016

A great base to explore the city, located in a quiet side street with on-site parking, attractive garden, bar and clean comfortable rooms. The perfect place to stay for a weekend break or business trip.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear 353gramem, I am pleased that you enjoyed your stay with us, thank you for your review and we look forward to welcoming you back. Kind regards Louis Rigney

"LOVELY AFTERNOON TEA"

5
10/10/2016

Returned for another afternoon tea and was not disappointed. Lovely glass of Proscecco, lovely food and lovely atmosphere. Staff are very friendly and helpful and looked after us really well, Will be going again, for lunch next time.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Anntimlisa, Thank you for your review and I am pleased that you enjoyed your visit for Afternoon Tea and we look forward to welcoming you back for lunch. Kind regards Louis Rigney

"Very Tired Property"

2
10/10/2016

This hotel is in a great location but is in urgent need of refurbishment. the rooms were foostie. Breakfast was chaotic as there was not enough food to go round which seemed to be caused by the presence of a coach party.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Bruce, Thank you for your review, I am not sure if you are reviewing the right Hotel and I am not clear what "foostie" is? The property was fully refurbished less than 3 years ago and we continually refresh all bedroom and public areas with a full time painting and maintenance team and your review does seem in contrast to the hundreds of others we receive that do comment positively on the décor and quality of the building? Best regards Louis Rigney

"Good location & very welcoming "

4
09/10/2016

Central hotel with parking and although appearing small, opened up nicely once inside. Polite & professional staff and decent bedroom, although the bathroom was in need of refurbishment. Staff seemed a bit thin on the ground here & there, but recommended overall.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Richard, Thank you for you review and I am pleased that you enjoyed your stay with us. Best regards Louis

"Good central hotel"

4
07/10/2016

Lovely staff, quiet bedroom, very clean and good breakfast. Central position and hotel very central. Would stay here again. A lovely garden in a quiet street. Very good coffee and a great bar and sorting room.

"Quiet and clean"

5
07/10/2016

Visit here several times a year Rooms are always wonderfully quiet - certainly this would win my vote for the best nights sleep at a hotel in the UK regardless of price Staff super friendly and nice bar and always a nice breakfast. We stay at hotels across the UK at prices similar and higher than this and this is the place I most look forward to visiting Keep up the good work!

"Charming hotel"

5
06/10/2016

Arriving on Sunday with a colleague for a week working in Winchester. Given a lovely large room in the old house overlooking the entrance. Room was spacious, with plenty of storage and a lovely big bathroom with shower and bath. All the usual amenities hairdryer, safe, iron and ironing board in the room, refreshments including biscuits and bottled water, very comfortable bed and seating area too. Ate in the main restaurant on Sunday and the bar on Monday, both were really tasty meals and good value for money. Breakfast was buffet style with full English, continental and gluten free options. All the staff were helpful and cheerful. The location was central yet quiet and peaceful. I especially liked the secret garden! I would definitely recommend this as a great stay.

"You can't get a cup of tea here in the afternoon."

2
06/10/2016

A group of us used to meet here regularly for tea and conversation. The staff were hard to find and when you could find the one member of staff on duty s/he was usually checking out, doing bar duties, and serving a private lunch party, as well as supposedly serving tea in the lounge. You order tea in the bar and often the computer isn't working, which means the till isn't working and they can't take your money. As the bar is unattended, you could help yourself to, eg, mince pies and paper napkins at Christmas. Sometimes tea and coffee are set out in the lounge for a conference, and if you can't get service you could help yourself to these. The staff on duty are often untrained foreigners who have no idea how to serve tea. Eventually we complained to the receptionists (why there are 2 on duty when the place is so short staffed I have no idea) and one of them was most apologetic and offered us free tea on our next visit, but even that wasn't enough. We now go elsewhere.

"Fantastic Stay"

5
06/10/2016

Nothing was too much trouble, the staff and service were fantastic. We came to stay at the hotel as we were getting married at Winchester Register Office. When we arrived early on the 4th October to leave our bags and park our cars, we were given complimentary proseco and coffee, that was a lovely touch that we weren't expecting. Our rooms were fantastic, the breakfast was gorgeous and I wanted to say a particular big thank you to Rosanna on the reception. She was very patient and understanding when we came back later that day having had a few drinks!! But the next morning having had quite a late night, she was extremely kind and generous and made our checkout very memorable and painless. I would highly recommend this hotel for its location, wonderful staff and lovely rooms.

"Terrible customer service"

1
04/10/2016

We wanted to stay at this hotel using our Tesco vouchers. The Tesco best western booking people phoned the hotel and agreed a price for the room on a particular Saturday evening. We purchased the vouchers in good faith but when the Tesco booking line phoned the hotel back to confirm the booking they were told that they don't take Tesco voucher bookings on a Saturday night. The booking line even played the recording of the Royal Hotel member of staff agreeing to our booking for that particular Saturday night. I think that having heard the recording of the conversation the hotel could have reconsidered and given us the room and honoured there verbal promise. Very disappointed as my husband and I had been looking forward to some quality time together in the beautiful city of Winchester.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Hldswrth, Thank you for your email, our rooms are sold on availability and demand and unfortunately these can be sold between the time of enquiry and confirmation and as no provisional hold was requested at the time of enquiry these were all sold, voucher programmes are not ordinarily accepted on Saturday nights and I apologise for any inconvenience caused. Best regards Louis Rigney

"Lovely room but poor customer care from frontline staff"

3
04/10/2016

Arrived on Saturday evening to be met with a rather unfriendly female receptionist, who made me feel like I was wasting her time. After being given her key card we tried to enter our room, but card not working. Back to see the happy receptionist, who made no apology but frowned & handed a new card over. At this stage we were assisted by a very helpful young man, who said he had recently started working at the hotel. On returning back to our room later that evening, our room key not working again. No-one around to help & waited for 10 mins to find staff to help. Very clean and comfortable room, and good breakfast.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear 195 Julie, Please accept my apologies for the issues experienced during your stay and I will ensure that your comments are investigated with this receptionist and corrective action is taken as this is not the standard I expect our guests to receive. I am pleased that other members of the team were able to assist you and that you enjoyed both breakfast and the comfort of the room. Kind regards Louis Rigney

"Traditional Quality"

4
01/10/2016

A great little BW with enthusiastic staff, great hotel bar/lounge and picturesque courtyard garden. Parking was full due to wedding reception but usually wouldn't be a problem. Easy walking of everything in the town!

"Nice characteristic hotel in the City Center"

4
29/09/2016

I stayed at The Winchester Royal when attending a meeting at the hotel. The hotel has obviously had an refresh recently and the public areas are bright and fresh. The room was fresh, clean and relatively spacious. The staff were all friendly and helpful. The hotel is 2 minute walk from shops and restaurants and has a small car park. I would happily stay again and recommend to others.

"A lovely hotel in central Winchester"

4
29/09/2016

I stayed overnight on a business trip to Winchester. My stay co-incided with the start of term so the the town & hotels were all -really- busy. Still had great service from the hotel - the room was clean and modern, checkin/checkout were quick and breakfast was really good - choice of full english buffet or great croissants & cheese/ham/salami plus the usual tea, coffee, juice, fruit salad etc. Great location as in town so lots of restaurants & pubs nearby.

"Wedding & 2 night stay"

5
27/09/2016

We got married here earlier in September and the day was perfect ?? We looked at a few hotels before deciding on this one and while other hotels offered packages with little manoeuvrability the Royal Hotel weren't just willing to do things differently but would actively suggest changes! We were helped to plan our wedding by Kelly, when she realised we weren't keen on any of the menu options she asked us what we would want if we could have any option. We both love curry but as it isn't on the hotel's menu we hoped we might be able to get a simple curry and rice, in the end we were given curry, naans, bhajis, poppadoms, dips, etc. Absolutely perfect for us and it was really really tasty, especially the bhajis, they were amazing! The evening buffet was also really good, one of the most common comments we've had from people is about how amazing the meatballs were! Apart from the food Kelly was really helpful with the preparation of every other aspect of the wedding day and was very good at answering all of my many many questions! She really seemed to care and be excited about the day with us and it made us feel a lot more confident about the day going smoothly having her there on the day. As well as Kelly, the other staff were also really helpful and supportive on the day, unfortunately I can't remember anyone else's names! There was a man who was working in the meeting room opposite reception the evening before the wedding, he let us go in there to put together the cake/cake stand and gave us some drinks to keep us fuelled! The staff laying the tables the night before were also very helpful in helping us organise the room. The hotel itself is lovely, we got married in the garden restaurant which we didn't add any decorations/flowers to as we didn't feel it needed anything. We then had photographs in the lovely garden (until it started raining!), we then came inside and finished the photographs in the entrance foyer as this is a really lovely looking room with a lot of natural light. Our meal and evening do were both held in the Darials room upstairs which has a lovely beamed ceiling with lights draped over them, we felt like we could keep decorations to a minimum as the room is so nice as it is. There's no lift at the hotel and we had one guest in a wheelchair but the hotel were really good at accommodating this and ensuring everyone was comfortable and happy. I stayed the night before and night after the wedding in the Jane Austen suite which is a lovely room, definitely the nicest hotel room I've ever stayed in! It was the size of a small flat, plenty of room for me and 5 bridesmaids to get ready. The bed was huge and incredibly comfortable. I'd definitely recommend the Winchester Royal Hotel for a wedding venue, or simply a hotel room for the night ??

"Nice stay"

4
26/09/2016

Nice place. Close to the main pedestrian street. Can easily walk to Winchester Cathedral and Great Hall. Would recommend. Breakfast in morning but not included in price. Garden area where you can sit outside.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Jennifer, Thank you for your review and I am pleased that you had an enjoyable stay, we hope to see you again in the near future. Kind regards Louis Rigney

"Great location"

3
25/09/2016

The hotel is in a perfect spot for exploring Winchester. The rooms are an alright size and the bed is relatively comfortable but the pillows were terrible, meaning that we didn't sleep well. Original sash windows were a nice feature. The staff were pleasant enough but didn't have a map of the town when I asked for one and despite us saying we'd parked it car in the car park (twice) didn't provide us with the code to leave so when we got to the barrier didn't know what to do and had to run back into the reception. So nice but not overly helpful. The shower was fine and had toiletries from the white company, which was nice. Didn't have the breakfast so can't comment on that, but £16.50 (or £10 if pre booked the night) before seemed a bit steep.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Alix, Thank you for your review and I am sorry to hear of the issues mentioned, we do have maps and there are also some in the brochure rack on the ground floor, we are in the process of training some new reception team members and I can only think this was the reason the car park code was not readily provided to you and I will review this with the Reception Manager. Breakfast can be pre-booked on arrival for those not on a bed and breakfast basis for £10.00. Kind regards Louis Rigney

"Excellent stay at the Royal Winchester"

5
25/09/2016

A thoroughly enjoyable stay in this historic hotel in the heart of Winchester. Their own car park is a real bonus and right in the centre. Very friendly and efficient service and always with a smile. Breakfast was delicious with plenty of choice and swift replenishment of dishes when needed. Our suite was very luxurious with a huge bathroom and super comfortable bed. We shall definitely be returning to this lovely city and to this special hotel with its fascinating past. Thanks to all who made our visit such a treat.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Clive, Thank you for your glowing feedback and I am delighted that you had such an enjoyable visit and we look forward to welcoming you back. Kind regards Louis Rigney

"A very pleasant stay"

4
24/09/2016

We enjoyed the hotel and the city my partner is a very keen shopper and the shops were fantastic. The catheral was was magnifia=cant, I have visited before many years ago, but was stil very impressed, I did enjoy the working water mill which was milling at the time of our visit.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Philip, Thank you for your review and I am pleased that you had an enjoyable stay, we hope to see you again in the near future. Kind regards Louis Rigney

"Disappointed"

2
23/09/2016

Great location but thats the only high note. Reception staff were frankly weird. Key cards failed to work everyday. Room wasn't cleaned as late as 2pm. Both of these issues were met by excuses by the hotel staff. We were told our booking included complimentary breakfast at check-in but at check-out were told to pay...we didn't. A disappointing stay and would not book again. A lot of staff were very nice, friendly and helpful and they should maybe find another hotel to work in.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Ruth, I am sorry to hear of the issues experienced and I am not clear from your feedback if the Duty Manager was contacted to assist you at the time? If you would like to discuss this further then kindly contact me on 01962 840840 Best regards Louis Rigney

"Winchester Royal Hotel"

4
23/09/2016

The hotel was lovely and the location was perfect for our needs. The gardens and courtyard were especially pretty. The downside is that they have no business center so there is no easy way to print any documents you might need, like boarding passes. Also, because of our flight schedule, we arrived 3 hours before check in and there was no way to request early check in ahead of time. After traveling all night, we would have loved to have gotten into the room right away and grabbed a shower before heading out to explore the beautiful town of Winchester.

"First class customer service"

5
23/09/2016

From check in to departure the staff were friendly and cheerful and couldn't do enough to help with the few additional requests I had. The car parking is plentiful and spaces a decent size although the one way system around town is a pain - nothing to do with the hotel. My room (117), which had fabulous views of the garden, was well appointed, clean and comfortable. Both evening meal and breakfast were thoroughly enjoyable and all in all it was a lovely stay with no complaints.

"As good as last time"

4
22/09/2016

Lovely garden rooms, excellent food in restaurant, worth doing a DB&B option as good value for money. Great location in Winchester. Only slight sticking point is you have to pay for parking. Not really cricket when you've paid for DB&B and taken lunch there.

"In the city of Winchester"

4
19/09/2016

This is a nice old hotel, with both old and newer buildings. The rooms are clean and big with modern equipment. They have a nice secret garden and I really enjoyed the big breakfast (both english and continental).

"Mature couple"

3
19/09/2016

Poor levels of service. Papers never delivered to room. Dirty bed linen. Room not value for money, suite overlooking brick wall, sub- standard bathroom. Way overpriced, £440 two nights. Great location for walking.

"Overpriced for standard of hotel and room"

2
18/09/2016

Excellent location, looks nice from the outside, but that's where it stops. Arrived as wedding photos were being taken on the steps into the hotel, and had to wait outside in the rain. Not being a killjoy, but it was a bit of a daft place to take photos. Hotel smelt stale, gruby carpets throughout. Room, for what we paid was basic to say the least, and bathroom same. No breakfast included in the expensive price of room. Just didn't live up to expectations. We've stayed in much nicer places, for less. Very nice girl in reception checked us out.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Yvonne Norway, Thank you for your review and I am sorry the Hotel did not meet your expectations, I will review your comments with the housekeeping team as this is not the general feedback we normally receive and we will of course take corrective action where possible. Best regards Louis

"Ok except for the iron tied down to the ironboard"

4
17/09/2016

Hotel is ok not cheep but central. Felt the iron attached to the iron board i expect to stop paying guests stealing them..never seen this in a hotel charging premium prices! Made it very diffucult to actually iron anything on the hard rubbish board!!

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Brandon, Thank you for your review and I am sorry to hear you had difficulty with the iron & board as these are bought in as an all in one ironing centre. Best regards Louis Rigney

"A very happy experience"

5
14/09/2016

Mother wished to celebrate her one hundredth birthday in Winchester and we chose the Royal Winchester both for its location and for the fact that mother remembered it from her time in the city during the Second World War. We could not have made a better choice. The hotel offered an adapted room, suitable for mother's needs, with an adjoining room for myself so that, with the door open, I could hear if she needed assistance in the night, which was the ideal solution for our situation. Both rooms were well furnished and the beds were very comfortable. We booked breakfast and dinner in the hotel: both were of excellent quality and variety, while the kitchen were happy to supply mother with small portions appropriate to her appetite. The staff were unfailingly helpful...and it clearly came from the heart of all concerned. Nothing was too much trouble; people made time for a little chat with mother, and she was touched and delighted when she was presented with a cake on her birthday on the initiative of the staff. The hotel has a delightful period charm, the garden is an oasis of peace and it was clear that other guests were enjoying their stay too. I would love to return there and would heartily recommend it to others.

"LOVELY HOTEL IN CENTRAL LOCATION"

4
14/09/2016

The hotel was very central within easy walking distance of shops, restaurants and places of interest. The staff were friendly and helpful, beds were comfortable, clean and the breakfast was excellent.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Margaret, I am pleased that you had an enjoyable stay with us and thank you for your review, we look forward to welcoming you back in the near future. Kind regards Louis Rigney

"Disappointed"

3
13/09/2016

The hotel has a great location and its own car parks (altho a bit tight for space) Quality of room not as good as it should have been for +£200 per night. Bathroom in particular was very spartan. Service at breakfast very poor (ate out every night as a result) Weddings on both nights which were noisy

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear andrewsD4826AT Please accept my apologies that we did not meet your expectations on your visit and I am of course disappointed to receive this feedback, in order that I can find out more about the details of your experience particularly at breakfast can I kindly ask that you contact me on [email protected] or [email protected] and I will be please to contact you to discuss this? Kind regards Louis Rigney

"Staff excellent, food lovely and plentiful at breakfast"

4
12/09/2016

I can't quite give this hotel a 5 as our room had a couple of problems. The windows were in poor condition one stay was nonexistent which meant we could open our window and the other looked like someone had tried to force it open as the wood was broken between both stays, making it hard to have this window open. Having one of the hottest Septembers I can remember, we needed fresh air in the room. The other was a personal preference of mine to have one soft pillow. Most hotels supply a firm and a soft pillow, whereas here was only two firm which made it uncomfortable for me. That aside, the staff are excellent, most welcoming and helpful. The general Hotel is first class, the bar has a decent choice and the garden well kept. Location is superb, a gentle stroll into the city and all of it's wonders. Value....... difficult, I hate add-ons, if I'm traveling from afar, I need a car park and I don't need to be told on arrival it's £10 a night to park where I'm staying. Would I come back here, yes I would

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Graham, Thank your for your review and for your constructive feedback which I will share with the team and we will make the necessary adjustments where possible. We look forward to welcoming you back. Kind regards Louis Rigney

"Needs some little things fixing"

3
12/09/2016

I stayed for one night while on a business trip. I arrived to a pleasant room in the modern annexe but with a dirty toilet. I asked for this to be cleaned while I went out but this did not happen. I have never stayed anywhere else (including other Best Western hotels) where this happened. Breakfast was ok, but understaffed. I was waiting a while to be seated, ordered tea and got coffee, and had to chase up a hot food order as my colleagues had almost finished their breakfast while I was waiting for it to arrive. A great location and interesting building, and the garden is a treat given it is in the centre of town. The small things need fixing, however, to compete with other hotels given it is in a significant tourist location.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear AliShep, Thank you for your review and please accept my apologies for the issue with the toilet, this is certainly not our normal standard and I will review this with the Head Housekeeper, I will also be discussing your comments with the Restaurant Manager and we will ensure that these issues are addressed. Kind regards Louis Rigney

"Holiday"

4
11/09/2016

We did have problems with the bathroom when we first arrived but these were quickly sorted out by the staff. The rooms were clean, the breakfast very good. The location of the hotel was excellent, although a charge of £10 per night for parking was, I thought, excessive.

"Two days in Winchester Royal"

4
09/09/2016

Hotel in great location, makes walking into town centre very easy.Comfortable room, buffet breakfast OK but no alternative choice was offered, eg poached eggs with possibly haddock would have been nice.

"Singing in the Cathedral"

5
09/09/2016

Needed superior accomodation within easy walking distance of Winchester Cathedral. Wanted (and got) car parking. Hotel had great restaurant food but there were many excellent places to eat close by. Easy to walk round the old parts of the city, and good range of shops (and the market)

"Great location!"

3
07/09/2016

Parking was a little tight but as I was able to walk everywhere, it wasn't a big problem. The room was clean and comfortable and ready although I arrived early, and when I checked out, I was able to leave my luggage at reception to be collected later.

"Nice Hotel"

4
07/09/2016

Rooms are quite nice and reception staff quite friendly. Rooms are quite for a good holiday. Wish they have a refrigerator/bar in the rooms. However, it is a bit overpriced given the facilities they have.

"Overnight stay for a show"

5
06/09/2016

The hotel is in a great location for access to the city centre and the venue we were attending in the evening. Friendly, helpful staff. Vegetarian and dietary needs were well catered for. Will definitely stay here again if visiting the area.

"one night stay in winchester"

5
06/09/2016

We thoroughly enjoyed our one night stay at the Winchester Royal Hotel. Such an historic and interesting building. Afternoon tea in the walled garden was a welcome treat after travelling from Nottingham. We are very happy to recommend this hotel.

"Good Central Location"

5
06/09/2016

Hotel is well located in the centre of Winchester with the hotel having old world charm the matches the location. If driving by car you do need to look out for the little brown sign and right turn at the sign. Also ignore the arrow on the entrance to the car park which is there for the right turn when you leave. The room is in the new part of the hotel and well appointed with plenty if breakfast options to choose from.

"Good traditional hotel in city centre"

4
06/09/2016

A pleasant clean hotel in the city centre, close to the cathedral close. Good parking and a large garden. Some of the staff need to get over a 'jobsworth' attitude to guests and understand that a smile and a kind word goes a long way towards an excellent review!!

"Excellent 2 nights in this fine city"

5
05/09/2016

Very good food, very comfortable bed and really pleasant staff in a really traditional hotel with its own car park all so close to the centre of the city. . We left feeling envious of all who live in Winchester with its character so carefully preserved and maintained.

"A beautiful hotel and lovely staff"

5
04/09/2016

We spent two nights at this hotel .Excellent room and facilities.Centrally located in Winchester.The staff were very efficient and friendly.Breakfast was one of the best we have ever had.Would thoroughly recommend this hotel for a short break.

"Lovely hotel in the centre of Winchester"

4
04/09/2016

I stayed here for one night and found it to be a very pleasant resting stop. The room and adjoining bathroom were incredibly spacious, warm and comfortable. The bed was very comfy, and I would have got a good night's sleep except for the fact that, oddly, there was a door between mine and the next room, meaning I could hear the neighbours when they came in late in the night. It was perfectly safe due to the door being locked, but I didn't quite understand why it needed to be there as it meant no sound insulation whatsoever. The staff on reception were perfectly polite although I could tell they were rushed off their feet due to it being such a large hotel with numerous guests checking in and out at all times. I didn't try the breakfast selection. Over all, given its location so close to the centre of town and the comfortable condition of the rooms, I'd probably stay here again. Although I would try to get a room that doesn't have an adjoining door to its neighbour next time!

"Fantastic hotel and staff"

5
03/09/2016

Really nice hotel with helpful and friendly staff. The food in restaurant was excellent. We had fresh fruit in our two rooms, rooms are very spacious and high quality. The hotel is located in the centre of the city.

"Fantastic weekend break"

5
02/09/2016

Stayed over the August bank holiday for two nights. We were in the Jane Austen Suite which was a very spacious, well furnished room. All the staff were very helpful, polite and professional throughout our stay. We ate on both nignts in the restaurant, even though we had originally booked elsewhere for the Sunday evening, as the food was of a high standard with service to match and at a very reasonable price. The hotel is perfectly located for the City centre. We will be returning here again when we next visit Winchester and would recommend it highly.

"Charming Hotel and Fabulous Afternoon Tea"

5
02/09/2016

We spent one night at Winchester Royal for our anniversary. The room we stayed in was in the original building and was beautifully designed, decorated and very spacious. The staff were friendly and incredibly helpful. We arrived in our hotel to find a Happy Anniversary card waiting for us from the staff. We had contacted the hotel because of issues with our booking stage but their customer service was great and they kindly offered us Afternoon Tea to make up for the issues. We were really impressed by their attention to detail and their desire to make the experience memorable for us. The afternoon tea the following day was lovely. The weather was great so we sat outside to enjoy their tranquil oasis in the centre of Winchester before leaving.

"Watch the extras!!!"

4
01/09/2016

Comfortable, clean rooms, good food.Very good location adjacent to city centre. Nice secret garden.Shame about the excessive overnight parking charges and the surcharges on buy a gift deal, which makes what should be a cheap deal into something considerably more expensive.

"Short break at Winchester Royal"

4
01/09/2016

Winchester Royal is a lovely period property, providing an excellent traditional break in a very convenient central location. It is also able to offer with parking which isn't always the case. Recommended.

"Delicious afternoon tea!"

4
30/08/2016

My friend and I celebrated my birthday with an afternoon tea using a voucher I found on Groupon. The weather was amazing so we chose to sit outside in the sun. We were greeted with a glass of prosecco and shortly after came a pot of tea - it did however come out without a jug of milk which was a little disappointing but once highlighted, staff were quickly apologetic and brought out a jug of milk. The afternoon tea itself was delicious. 4 small sandwiches (egg, ham, smoked salmon and beef), a scone, macaroons, teacake, fruit loaf, lemon drizzle and a fruit tartlet. Thankyou for a lovely birthday experience!

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear ImyRS, I am very pleased that you enjoyed your birthday afternoon tea with us and thank you for your review. Kind regards Louis Rigney

"A stay of two halves"

3
30/08/2016

This is a stay of two halves. Firstly the best parts. A gorgeous huge room with a four poster high bed, beautiful double arched windows, a spacious bathroom, fab deep bath and separate power shower. The Ladies on reception exude magic and happiness that just makes one feel relaxed and happy as soon as one walks in. Clean hotel and a nice relaxed feeling. The walled garden has lost some magic but is still very pleasant to walk around and adds an extra dimension to your stay. Based on the above alone we would have given 5 stars. Secondly the worst parts. Our room a free upgrade which was stunning (see above for the praise). Unfortunately, when all the lights are off and the curtains are drawn the green led emergency light is bright enough to read a book by. It is positioned in the middle of the wall near the top of the ceiling about 10ft from the floor. It is not near an exit rather in the middle of the wall. The light bounces off onto the wall opposite in a huge circular shape of about 6 ft across bright green and then back to the mirror on the other wall to be reflected back again. There is also the same green led lights in the bathroom and in the hallway. We called down to reception who came to investigate and said it must be there for a reason for it being there and took some photos of it. We said we can see you clearly in the green light and can not sleep in here. The maintenance cupboard was locked so no access to a ladder to cover it. We were offered a room for that nights sleep and then a different room for the second nights sleep. This was late (see dinner marathon below). My Hubby managed to hook a sock over the led light and thus the problem was fixed. If you stay in room 120 take a thick sock to throw over the tiny led light. Do not go to dinner hungry you will be beside yourself by the time dinner arrives. We were due to stay for 2 nights and had planned for dinner at the hotel for both nights. Our first nights stay we pre-booked a table for 8pm. A party of 30 were in a separate room to the main area with the doors wide open, not a problem in itself except there were 2 members of staff dedicated to the room who ignored 4 couples at the tables (including ourselves) apart from one couple who they checked everything with regularly…which was very strange. We waited over an hour for our first/main course and then one of the dishes was served different from what was oredered. This was after chasing for our food. For the second/dessert course we waited for a further hour for dessert to be served that was a cold dessert. Again we had to chase the large party had already left by now, why such a huge delay? All four couples also dining in the restaurant were similarly delayed. We heard the waiter apologising to each couple dining in the same room as he took each course to their tables. Once the party of 30 had finished the door to that room were shut and we were all left in silence. At one point all four of us couples looked at each other with a sad shrug and tried to make the evening feel good. There was no background music playing which was such a shame as that's all it needed.. instead it was just a feeling from the staff that we should all hurry up and leave. All in all it took two and a half hours to be served two courses. Breakfast the following day was another fun experience. It's a buffet style serve yourself. We'd read the reviews that said to arrive on time (8am for bank holiday) boy were they right! We served ourselves the delicious bacon which was cold (the heater burner underneath was not working properly and all the bacon was cold) such a shames as the actual flavour was delicious. I asked for poached eggs which took 40 minutes to arrive and were ceremoniously dumped on my plate along with water onto the cold bacon. I ended up with already cold bacon swimming in water and two burst open poached eggs burst open from the force of the dumping. Such a shame. We had dinner in the city that night. As we could not face having a long wait again for dinner and also feeling bad for the poor chap having to apologise to everyone all the time. Breakfast the following day was the best of fun. We arrived at 8:35 and I immediately ordered my beloved poached eggs looking forward to them very much, I thought I'd wait until they arrived on a plate before getting the delicious bacon and toast. There was fast music playing in the area this morning as though the team thought this would hurry all along. 40 minutes later I checked with the original member of staff as to where they were….oh umm they should be with you soon I'll check. 5 minutes she came back the chef says they will be 2 minutes. I was feeling relaxed and happy and looking forward to them. 20 minutes later they had still not appeared. I checked with a different member of staff who went into the kitchen and never came back out. After a total of waiting for 50 minutes we had to leave as we had a packed day ahead of us. As we waited by the seating podium to tell any member of staff we were leaving we saw the second lady pop her head out of the kitchen and we said we have to go as waiting over 45/50 minutes for poached eggs and chasing twice is not really fair. In summary for the reception staff and room itself in the daytime a fab stay. For dinner- eat somewhere else first other wise you will be waiting too long to eat. For breakfast do not order poached/boiled /scrambled eggs just have what is presented.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear missjohnsoncv Please accept my sincere apologies for the issues experienced during you stay, I am of course most disappointed and somewhat surprised to hear of these problems as this does not reflect our usual standards of service and I will review your feedback with both the Head Chef and Restaurant Manager to try and ascertain what caused these inordinate delays for you? Thank you for your kind comments in respect of the reception team and I am pleased that the second room offered was to your liking. If you would like to discuss any of these matters in more detail with me please email me with your details on [email protected] and I will gladly contact you. Kind regards Louis

"Noisy nights!"

3
30/08/2016

Not told there was a wedding on when we booked which added to the problem but even on a Friday night the locals were out in force shouting and singing at 3am. The wedding disco was at the other end of the hotel but the sound still travelled along the road. It did stop at midnight but then the smokers stood on the street talking for ages. There is a newer block of rooms further away from the road (our room was 117 at the front) so that may be less of an issue there. Breakfast was not well organised as nobody seemed to be running it efficiently. Tables not cleared quickly, sloppy lukewarm fried eggs, cheap streaky bacon, no muslei etc. Decor is good throughout and most of the young staff are great but some of the longer serving staff are a bit abrupt! Car parking is £10 per day but there are not many spaces. Free wifi but it didn't reach our room unless you left the door open! Probably fine during the early part of the week but beware if there is a wedding on!

"A nice afternoon"

4
29/08/2016

My wife and I came here to meet with her Distant Cousin for afternoon tea. The hotel is easy to find, although I did get a tad confused by their car park entrance: the painted arrow on the single road indicated it was an exit - the sign on the wall indicated it was an entrance. Anyway, I took my chances, the barrier opened, and I drove in. There were plenty of spaces available: I would suggest one is careful when driving in though - there's a bit of a dip in the road surface. We had a bit of trouble finding an entrance to the hotel from the car park - we ended up using the one off the main road. This may have just been me being a bit of a wally though. We were greeted by a friendly young man who confirmed our booking and led us to our seat. We were there half an hour early, and were offered a pre-afternoon tea pot of tea - which we took. The Cousin arrived at 15:25 and the staff being very attentive, bought our afternoon tea out straight away. The afternoon tea was supposed to be for two people, but it was easily enough for three. It contained a nice selection of Sandwiches, Scones (served with Cream and Jam) and different type of cakes - all very tasty. The tea was advertised as costing £21 - I believe it was worth the price. The rest of the afternoon was spent outside in the garden drinking Tea - how very British :) The garden is quiet and is very pleasant to sit in. The only thing I would say is that on the website it says to wear clothing that is smart casual and that it is essential to book. We did book, and were told that there was nothing at 3pm, but we could be fitted in at 15:30. This wasn't a problem, but I was surprised to find the place empty, apart from one table being used. And as for the smart casual look they requested, I saw one gentleman booking in wearing a very scruffy pair of shorts with an even scruffier T-shirt, with socks and slip on shoes - not at all smart. I probably would come here again, as we found the whole experience enjoyable. My wife and I didn't stay in the hotel - but the Cousin did. She said the room was comfortable and quiet.

"Nice but dim"

4
28/08/2016

Wanted to have night in Winchester to go to the black boy pub which is very good. So thought we stay in a nice hotel in the town center. Very nice hotel with nice rooms and a nice breakfast. However the staff are a bit on the slow side, having to look for someone each time you wanted a drink at the bar for example as they all seemed to be locked behind reception chatting, and at breakfast turning customers away because tables weren't cleaned ready to people to sit down at breakfast. Pick up the slack and it would be a great hotel rather than just nice.

"Nice but uncomfortable when warm weather"

3
26/08/2016

Stayed here for couple of nights for work. The problem with this hotel is that the rooms have no air-conditioning or ceiling fan. When I arrived my room was stifling hot no windows open no moving air and was extremely uncomfortable. I asked at reception if any rooms did have aircon and the girl there said they didn't because it wasn't hot very often in this country. Great attempt at an excuse. NOT. How patronising she was. Hmm like how many hotels are there in UK with aircon? Yeah like most of them. I can't describe how uncomfortable this was. I heard another women complaining too. I managed to get 2 desk fans and they were on the whole time I was there. Apart from this it's a nice hotel nice enough rooms and we'll located. I won't stay again if i can help it. Unless it's winter

"Lovely hotel in good central location"

5
25/08/2016

The staff were very friendly, the location perfect. Car parking is also very nice to have. Amenities are very good. The cathedral is a few minutes walk away as are a whole variety of restaurants and bars.

"A Fine Two-Night Stay"

4
22/08/2016

Our room was in the rear modern part which wasn't clear upon booking but turned out fine. You did have to cart your bags up a flight of stairs, so be aware of that if that would be a difficulty for you. It was well appointed with a comfortable bed. The tea and coffee service in the room was welcome and came with a variety of cookies which we appreciated! Breakfast was not included, but if we had opted for it by the night before, it would have been 10 pounds rather than the usual 16. We didn't try it though, preferring to look around in Winchester for a place. There was a free newspaper each morning. Parking was a godsend and the location was great for sight-seeing.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Mrose 414, Thank you for your feedback, our receptionists should always offer assistance with luggage and where requested we can always allocate a ground floor room but from your description it sound like they upgraded your room to one of our executive rooms. I am pleased that you enjoyed your stay with us and we hope to see you again in the not too distant future. Kind regards Louis Rigney

"Extremely mediocre and overpriced hotel."

3
22/08/2016

Upon arrival to the hotel in reception I discovered there was a £10 charge for the carpark for the night (Saturday), which considering it was 5.30pm and the rest of Winchester was free after 6pm until 9am on Monday I thought this was a bit harsh along with the £10pp EXTRA I'd have to pay for breakfast. Why do you even have to charge paying customers to park at your hotel? I decided to move the car as I didn't want to pay the £10 or £20 for breakfast which would have pushed the bill to £220! The room was a Feature Double, which I could not see any features which stood out, maybe the view of the carpark perhaps? The room itself was clean and looked fairly newly renovated (though not my taste), so had no complaints, but maybe at £190 per night it should be a bit more stylish! The bathroom was clean and newish looking, but not contemporary at all, more like the bathroom in a new student house or hospital! The building itself it a mix of lovely historical rooms, such as the entrance lobby (wood panelling etc), and very dated hallways/corridors that need renovating. The bar was pleasant enough, and the restaurant room in the conservatory looked good. The staff were helpful enough when asked for extra bed and fan (room was very hot on warm night), so no complaints there. The only issue is why so many hotels (groups) employ staff that are so young. I have no complaint with the service of the staff, they were actually pretty pleasant, but lacked a bit of professionalism, which just adds to the overall feeling of mediocrity. The garden seems very nice, and the outside area pleasant. Overall some good points to this hotel, but overall at £190 / night, even for touristy city like Winchester, this seems steep. It felt like a tired, not particularly well run hotel, that had been renovated in some parts and not others, so felt disjointed. If they had renovated it in a way that was more befitting the period building, then it wouldn't matter so much that the hallways etc hadn't been done yet, but the style (e.g. the lounge) just didn't seem to fit the better thought out conservatory and old rooms like the lobby! Overall a bit of a disappointing trip.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Jonathan, Thank you for your review and I am of course disappointed to receive your feedback as we do not like to see any of our guests leave us dissatisfied, I am not aware of any where in Winchester that offers free parking at the weekend as this is very much in demand particularly in August and our room rates are competitive with similar quality Hotels in the city centre. I note your comments in respect of the staff but all the same we do have a dedicated team who follow a strong service ethos instilled by the management team as reflected by the vast majority of positive feedback we receive. As far as the décor the Hotel has a building dating back to the 16th century and a more modern contemporary wing and we accept that people will vary in their preference and opinions as this is always a personal matter as far as aesthetics are concerned. Thank you once again for taking the time to provide us with your comments. Kind regards Louis Rigney

"Excellent blend of traditional and modern"

4
22/08/2016

Only here for one night but for a city centre hotel, this exceeded our expectations. Out room was in the modern part and was clean, well furnished with a comfortable bed. Also very quiet which was unexpected. Staff friendly and helpful and breakfast was good. Parking provided at £10 which is reasonable for a city centre. This is a very pleasant hotel in a very good location. Just right for the city centre and the Cathedral. The staff are very efficient and eager to help. For eating, we only experienced the breakfast buffet, which was superb!

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear Steve, I am very pleased that we were able to exceed your expectations and that you enjoyed your stay with us. We hope to see you again in the near future. Kind regards Louis Rigney

"Winchester Royal Hotel"

3
21/08/2016

The history of the building is interesting, however, we were housed in a modern annex towards the rear of the building which bore little relation to the original building. While the cost of the rooms is well above average, unusually, we were charged to use the hotel car park and while this was made clear once we'd completed the booking information it was not apparent beforehand. On the upside, the location of the hotel within the city centre is excellent and the staff are polite.

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear doctorb2016, Thank you for review, the cost of the rooms is relative to the area and the demand at this time of year and we do keep a close eye on our competitor Hotel's rates. I am not sure which website you booked through as our parking charges are detailed on our own sites and that of third party sites? I am pleased that you found the location excellent and thank you for your kind comments in respect of our staff. Best regards Louis Rigney

"Winchester Royal two night break."

4
19/08/2016

This is a very pleasant hotel in a very good location. Just right for the city centre and the Cathedral. The staff are very efficient and eager to help. For eating, we only experienced the breakfast buffet, which was superb!

GMWinchester, General Manager at Winchester Royal Hotel, BW Premier Collection, responded to this review
Dear 11llewm, I am delighted you enjoyed your stay with us and thank you for your feedback. Kind regards Louis Rigney

"Super location right in town - great for Sunday green market"

4
19/08/2016

Very reasonable. Huge room with comfortable bed and linen, right with a vast garden room. Super convenient location in town. Don't be put off by old fashioned convoluted entry - that area is historical. Considering the price it is very good quality. All the staff are charming.

"Lovely Hotel in heart of Winchester"

5
15/08/2016

I spent a weekend at this hotel with 5 others. The staff were really friendly and helpful. The rooms were lovely, clean and spacious. Plenty of wardrobe space and comfortable beds. The bathrooms were not huge but adequate with shower over the bath and product supplied for showering and hair washing. There was sufficient tea and coffee in the room. Breakfast was great and we were able to eat some of it outside in the sunshine. The enclosed back gardens were beautiful, calm and private. The evening meal was delicious with a good choice of meals and wines. The bar was good, though we never really made use of it. The hotel is situated in the city centre and so walking from it into the city was easy. There are many bars and night clubs nearby. There is a private car park which is secure but costs for parking, which is fair. I would happily return to this hotel any time.

"A treat away"

5
12/08/2016

picked this hotel as it was nearest to the city centre. Our room was amazing and the bed was very comfortable. We treated ourselves to the Royal Tea and it was lovely, the only thing was that we had to ask for more tea but the staff was busy as they did have a group of 30 also having the tea. The room was clean and airy and with a modern décor. The only down side was having to pay £10 a night for car parking

"Great location"

4
10/08/2016

Perfect location for visiting Winchester. Would go back. Overal we were very happy with the hotel. I went with my mother and my two daughters 12 and 15, we all enjoyed our stay. Receptionist very efficient and polite. Rooms clean and comfortable. Kids menu nothing special, my 12 year old was not that hungry so decided to pick something from it, but wished she went for the adults even though it would have been too big. Breakfast was good although as items went they were not replaced and we were there at 9 and it was until 9.30 so thought we would be ok.

"Winchester hotel"

4
10/08/2016

Great location very central but nice and quiet. Very friendly and helpful staff. Would stay again. You can book breakfast at reduced rate at checkin. There are rooms in old and new part. Has recently been refurbished

"First time visiting winchester"

4
10/08/2016

Beautiful hotel, easy to find, great location, friendly staff. The room was lovely, clean with a super comfy bed! However lol, the room we were in was directly above an extremely loud air con unit which buzzed and rattled all night and the delivery bay which had trolleys being dragged across the car park at about 6am. So we didn't get much sleep, which isn't good as I love sleep and usually try to have some at he end of every day. We did point this out in the morning upon checkout, the air con unit is supposed to switch off at midnight ... It didn't, the deliveries aren't supposed to be that early ... They were. The staff were great and apologised and knocked off the £10 parking fee ( which I don't think you should have to pay either of you are a resident at the hotel, I don't charge my guests to park on my drive if they stay at my house ) and also said the manager would be intouch , so all in all the hotel was great it was just a shame about the location of our room. I only gave a rating of 2 on value due to the fact that the room wasn't actually fit for the purpose that we booked it for.

"Brilliant Hotel"

4
10/08/2016

Did a charity cycle event from Chelmsford to Portland. The Winchester Royal was our halfway stop. Lovely rooms, comfortable beds, good food and friendly staff. I would recommend this hotel to anyone passing through. Thanks

"Good central hotel"

4
10/08/2016

This a good central hotel and is comfortable but do make sure your garden room does not face onto the flats opposite as there is no privacy unless one draws the curtains in daytime. The reception area was left unattended when I checked in consequently there were a few of us all waiting.

"Great hotel in a great location."

5
08/08/2016

Excellent hotel in a excellent location. Lovely room and food. Car parking not great but this is limited due to the central location. We stayed with friends and had a great time. Walking around the stalls on Sunday was lovely.

"Quaint, Sleepy Hotel"

4
08/08/2016

I stayed here 2 nights on business travel. The staff was very friendly. The room was clean and met my basic needs. I only ate there once and the food was just ok. Located within walking distance to many interesting sights, food options and shopping.

"Lovely birthday afternoon tea"

4
05/08/2016

After getting a voucher on Groupon I came here with my Mum for a birthday afternoon tea. Greeted by a friendly gentleman we were seated next to the window overlooking their garden. The tea and prosecco were prompt as was the food. It was all good quality and very tasty. As a nice ending they even gave me a birthday card. Their prices normally are very reasonable and I would go again

GMWinchester, General Manager at BW Premier Collection Winchester Royal Hotel, responded to this review
Dear Clare, I am glad you enjoyed your birthday afternoon tea with us and we look forward to welcoming you back. Kind regards Louis Rigney

"Satisfied customer"

5
04/08/2016

Very quiet for such a central location with faultless service. The walled garden an added bonus. First rate breakfast. Good access to the cathedral. Room had old world charm but with high quality facilities.

GMWinchester, General Manager at BW Premier Collection Winchester Royal Hotel, responded to this review
Dear 37kelvinm, I am very pleased to receive your feedback and thank you for taking the time to share this, we look forward to welcoming you back. Kind regards Louis Rigney

"Great hotel - highly recommended"

5
02/08/2016

My partner and I stayed at this hotel for a weekend break, and had a lovely time. The room (overlooking the garden) was very spacious, clean and had an extremely comfortable king size bed. The beer garden was a little noisy at night times, till quite late - it didn't bother us as we had been out for a drink or two before retiring too, but if you like an early night / are easily disturbed by noise then maybe a room not overlooking the garden in the summer months would be better! The hotel is very well situated for Winchester town centre and cathedral, all just a few minutes walk from the hotel. The buffet style breakfast was excellent - choice of cooked breakfast, fruit, cereal, pasties etc, all very fresh, and great bacon! All staff were pleasant, polite and helpful. We would highly recommend this hotel and would definitely return.

GMWinchester, General Manager at BW Premier Collection Winchester Royal Hotel, responded to this review
Dear AAA1186356, I am pleased that you had such an enjoyable stay with us and we look forward to welcoming you back. Kind regards Louis Rigney

"Great stay"

5
31/07/2016

We had a great 2 night stay celebrating our anniversary, our room was spacious with a large bed and a good bathroom and facilities. We had a meal in the restaurant on the Friday night and it was excellent. Breakfast on both mornings was very good as well, great selection on offer. Overall a great stay.

GMWinchester, General Manager at BW Premier Collection Winchester Royal Hotel, responded to this review
Dear Nigel, I am pleased that you had a great stay with and thank you for your review. We look forward to welcoming you back. Kind regards Louis Rigney

"Comfortable stay"

4
31/07/2016

We stayed for two nights. Our room price included breakfast. The room was comfortable and clean. Breakfast was a buffet of hot and cold and was good quality. It took a while for tea and coffee to be served. The bar in the hotel was well stocked, although not very well staffed! Overall a nice hotel very centrally located.

GMWinchester, General Manager at BW Premier Collection Winchester Royal Hotel, responded to this review
Dear Tamsin, Thank you for your review and for your comments which I will review with the Restaurant and Bars Manager. We hope to see you again in the future. Kind regards Louis Rigney

"Delightful stay"

5
30/07/2016

The only problem I had was making the booking - a premium line which got through to hotel but not to reservations. I eventually booked by email. That's the only criticism. The room overlooking the walled garden was large and tastefully furnished. We had pre dinner drinks in the garden and some guests chose to have dinner out there. We couldn't fault the excellent dinner and although the breakfast was buffet style all the offerings were very fresh. The staff were all pleasant and helpful. The hotel is ideally placed right in the middle of this beautiful city but in a quiet narrow road just off the High St. Parking is limited but we had no trouble getting a space. Altogether an excellent experience.

GMWinchester, General Manager at BW Premier Collection Winchester Royal Hotel, responded to this review
Dear Explorersx, Thank you for your review and I am really pleased to hear that you had an excellent experience with us. We look forward to welcoming you back. Kind regards Louis Rigney

"M & P (Lincs) Short break"

5
28/07/2016

We asked for a quite room and we got a quite room, good sized, clean and very well serviced a very good break fast in the garden room, all staff easy to talk to; helpful and pleasant. Hotel central to the city - car park a plus - easy to walk to Cathedral, Debtors prison and River walk etc. Recommended .

GMWinchester, General Manager at BW Premier Collection Winchester Royal Hotel, responded to this review
Dear K8964LSmichaels, I am pleased you enjoyed your stay with us aswell as visiting the many sights Winchester has to offer. We look forward to welcoming you back. Kind regards Louis Rigney

"Another Enjoyable visit to Winchester Royal"

5
27/07/2016

Our third or even fourth stay in this lovely hotel which offered an excellent deal which included both breakfast and two course evening meal. Comfortable and smart bedroom and super garden which unfortunately had a private function this year, so we were unable to sit out and enjoy the lovely weather in the evening....Staff, as always helpful polite and professional. Excellent position in the centre of Winchester.

GMWinchester, General Manager at BW Premier Collection Winchester Royal Hotel, responded to this review
Dear Joan, We are always pleased to see returning guests and I am glad we were able to welcome you once again, thank you for your review and we hope to see you again in the near future. Kind regards Louis Rigney

"A great hotel in the city centre"

5
27/07/2016

Ideally located, you couldn't ask for a more central location, garden rooms were immaculate, lovely bed, great bathroom with luxurious towels. I'd happily stay here again and again. Staff very pleasant and great food in the restaurant.. A real gem

GMWinchester, General Manager at BW Premier Collection Winchester Royal Hotel, responded to this review
Dear Mark, Thank you for your review and it is great to receive your comments, we look forward to welcoming you back in the near future. Kind regards Louis

"Mostly good"

4
27/07/2016

Positives: Lovely hotel , grounds and public areas nice. The breakfast was brilliant and bar drinks reasonable. We had no trouble parking in the hotel car parkour room was really nice . It was clean , huge bed and good facilities. Our only criticism On our first night it was a pleasant evening so after walking for hours we went back to the hotel to sit in the garden but was told there was a private function and we weren't allowed in the garden. The lounge was nice but hot and stuffy so we sat in our room( where the TV wasn't working). I would ask if there were any private functions with restrictions if I was to book again. Also our room was on the first floor facing a block of flats and there were no nets so we had to mostly keep the curtains closed which were blackout curtains so we had to keep a light on.

GMWinchester, General Manager at BW Premier Collection Winchester Royal Hotel, responded to this review
Dear Londonjenny, Thank you for your review, please accept my apologies for the lack of availability of the garden that evening it is very rare that we do not have this available for all guests but a decision was taken that as over 90 guests were attending this barbeque they would have taken over the area in any case so it was decided not to expose our other guests to being overrun by them. There was an issue with the TV's that night which unfortunately the engineers could not fix until the Tuesday morning, we are also having new voiles replaced in your room and a number of others. I hope these issues did not detract too much from your stay with us and if you are visiting the area again please contact me on [email protected] and I will personally handle your next booking to ensure that you have a trouble free stay. Kind regards Louis Rigney

"Room good but falls short"

2
27/07/2016

We stayed on a Saturday night in a nice suite (£190 B&B) which was very spacious and clean. However two things were a let down. The first was a laundry vehicle arrived out the front of the hotel at 5.45am Sunday morning to then proceed to load the hotel's laundry. The noise was terrible as the large plastic bins needed to be shuffled on and off an electric tailgate. Went on for 30 minutes! Not a great start to a Sunday morning. Secondly the breakfast was buffet style and poor. The sausages were cremated and the only eggs available were fried which were slopping around in warm water. Should be better. Nice people on reception, told them about the laundry issue.

GMWinchester, General Manager at BW Premier Collection Winchester Royal Hotel, responded to this review
Dear MATTGW678, Thank you for you review and please accept my apologies about the disturbance from laundry delivery vehicle, this is clearly unacceptable and much earlier than any arranged delivery time agreed with ourselves, I have been in contact with the laundry supplier who is addressing this as a priority. I am sorry to hear about the sausages, these are replenished regularly and I have received no other reports of any issues that morning, I will of course review this with the Chef and Restaurant Manager, there is a choice of egg available as detailed on the small blackboards on the buffet. If you are visiting the area again please feel free to contact me directly and I will ensure that your faith is restored in the Hotel on your next stay [email protected] Kind regards Louis Rigney

"A long weekend"

5
26/07/2016

Comfortable room ,food good excellent location near city centre but very busy on our weekend. It was lovely to sit in the garden on a quiet ,balmy evening with very little traffic noise yet so near the city centre.

GMWinchester, General Manager at BW Premier Collection Winchester Royal Hotel, responded to this review
Dear raymondsL8456OO Thank you for your review and I am very pleased you enjoyed your stay, we do benefit from our location being situated on a quieter residential street in Winchester yet we are only a couple of minutes walk from the High Street. We look forward to seeing you again. Kind regards Louis Rigney

"Outstanding "

5
26/07/2016

As a coach driver, I arrived with a group of 20 European tourists on a 5 day British tour. The group organiser made himself known to the hotel staff and insisted he take full control of the check in procedure. He then proceeded to cause nothing short of chaos with the rooms allocated. He messed up big time. Alex the duty manager along with Jodie the receptionist along with what seemed to be the whole of the hotel staff that were on duty managed to sort out all the problems caused by the group organiser with great skill and professional manor. They did an outstanding job under extremely difficult circumstances. Thank you very much for a job well done.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear djcgas, Thank you for taking the time to provide us with your feedback, I am glad the team were able to step in and retrieve this situation, they are well versed in dealing with most things that can arise in the day to day running of the Hotel so I am sure they took it all in their stride, I will certainly pass your kind comments back to all those involved. Kind regards Louis Rigney

"3 day Golf break.??????"

5
25/07/2016

Very clean & tidy professionally run hotel. Excellent breakfast selection , pre book this on arrival for discount rate of £10 per day We noticed that the even numbered rooms appear to have views over the garden & the odd numbers faced the car park. Secure car parking, £10 per day. Would recommend this hotel for a business or pleasure base.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Martin, Thank you for your review and I very pleased you enjoyed your Golf Break with us, we look forward to welcoming you back in the future. Best regards Louis Rigney

"Well situated"

4
25/07/2016

Nice hotel in the center of the town for visiting Winchester be it for pleasure or business. Has a lovely garden, and is quiet. Decent rooms, comfortabel beds, good wifi. Decent campari however no possibility for reserving a space.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Ter29, I am pleased you enjoyed your stay with us, I am not sure if you mean a decent Campari or a reserving a space in our car-park? Thank you either way. We look forward to welcoming you back. Kind regard Louis Rigney

"Extremely comfortable stay, happy to recommend"

5
25/07/2016

Enjoyed a very comfortable one night stay here. On arrival was allocated a top floor suite which was spacious and very well appointed. Lots of natural light from double windows, a very comfortable super king 4 poster baroque bed and a bathroom with a decent walk in shower. Room service dinner was good and buffet cooked breakfast offered a wide choice. In summary; a very enjoyable stay.

"A friends wedding weekend"

4
25/07/2016

Nice hotel very well positioned and on a quiet road. Staff were exceptional in dealing with demanding wedding requests (especially after a couple too many!) but they went above and beyond to please especially in light of them being under staffed. The bar and garden were stunning to relax and the food was nice. Our room was good but just missed a small fridge (especially as it was theonly summer weekend the uk has had so far!)

"Great location"

3
25/07/2016

This hotel is central and within very easy walking distance of Winchester so it makes an excellent base from which to explore the city and its attractions. We didn't eat in the restaurant, but the food being served to others looked and smelt appetising. The reception staff were friendly and helpful supplying us with free maps of the city and marking various places of interest. Breakfast was the usual buffet style with help yourself hot dishes and make your own toast as well cold items. The bedroom looked a little tired and would have benefited from being updated. The ensuite was very small, but both were perfectly functional. I would stay here again purely because of the location.

"Very comfortable and well organised"

5
27/12/2015

We stayed for two nights over the Christmas holiday and were very impressed with both the facilities and the way everything was organised in what clearly was an exceptionally busy period. There was a call from the hotel two days before to confirm our needs - we only needed the room and breakfast as we we were with our family elsewhere in the city during the day - as were probably many of the other grandparents who were also in the hotel. The room was great - very clean with what looked to be all new fittings - and very comfortable and peaceful. Breakfast was an excellent buffet with a wide selection of everything you would expect to be available. The car parking is charged at £10 per day but is in the grounds of the hotel with spaces of perfectly adequate width and very convenient. On the basis that you get what you pay for as it could be considered to be quite expensive, we had absolutely no complaint and enjoyed our stay.

"Great location"

3
26/12/2015

The hotel has parking and is perfectly located in the centre of Winchester. The bathrooms are great, furniture a bit of a mis-match, rooms clean, warm, beds comfortable, good linen. The bar is rubbish, sitting room very old fashioned, good chairs but otherwise poorly furnished. The staff were very pleasant if not very professional. Liked it, it was good value and far better than the Mercure

"Good stay spoilt by all night party neighbours"

4
26/12/2015

Checked bags in early so to reserve a car park space (parking £10 per 24 hours) Walked around Winchester Christmas market and then back to the hotel to check in. Room adequate but the smallest bathroom I've seen, if you bend over the sink your backside touches the opposite wall, still all toiletries available and shower fine. Dinner in the restaurant was good and the breakfast was a buffet which had everything you could wish for. My main concern was that my upstairs neighbours came back into their room at about 12.30am and were extremely noisy, there was certainly more than two people in their double room. I thought 30 minutes or so would give them a chance to settle down but by 1.15am it was worse with music also being played. I phoned the night porter who said he would take action, I heard the phone go in the room above and that was obviously action taken. My wife and I (on our 33rd Anniversary) tried to get some sleep but as the noise continued I once again I phoned the night porter at 3.30am The laughing and general noise upstairs continued until 5.45am when suddenly their door closed and there was silence. I approached the duty manager after breakfast and reported the incident(s) and asked to see the night porters report as he seemed to do very little, the manager said that he had not written any report about any incidents. This lack of hotel staff involvement spoilt our wedding anniversary which had promised to be a really nice stay.

"A fabulous place to stay"

4
23/12/2015

The Winchester Royal hotel is situated in the centre of Winchester.Ideal for visiting the Cathedral and the City Mill.Excellent for shopping. Very welcoming. We had a beautiful suite. Our rating would have been excellent but for the fact that our room was above the kitchen -which was a problem as we are light sleepers and there was a significant amount of noise both late and early in the morning.That said we found the hotel very good. Staff friendly. Breakfast was excellent.We will return. One word of warning - parking is a limited and is charged.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Ros, Thank you for your review and I am very pleased to hear that you enjoyed your stay with us that is apart from the issue with noise travel from the Kitchen and I apologise for this, we do have contractors due in early 2016 to soundproof this particular room. We look forward to welcoming you back in the near future. Kind regards Louis Rigney

"Disappointint"

3
22/12/2015

Let's start on a positive – the reception and restaurant staff were warm, welcoming and very helpful indeed and buffet breakfast was absolutely delicious and plentiful. That's where the positives end regrettably. We booked our trip almost 8 months in advance upon receiving the hotel stay as a gift (via ‘buy-a-gift') and therefore, expected to be given the best (2x double) rooms available but alas, this wasn't the case. There are two distinct parts to the hotel – the original old building which is interesting historically and the new section which is modern, bright and breezy. Having had to pay £15 per night supplement upon booking due to the ‘hotel's refurbishment programme' we expected to be staying in bright, newly decorated spaces. Our rooms turned out to be in the old building above the reception area. It is possible that the rooms had received a lick of paint in the last year but they were far from refurbished - this could have been forgiven if the character of the rooms prevailed but sadly plastic headboards, strange old blankets and stained decorative bed cushions were the order of the day (we left one cushion on the floor with a note for the cleaner – the cushion disappeared but was not replaced and no explanation was given by housekeeping). The two rooms we booked were slightly higgledy-piggledy, as you would expect from an old property - this in itself was not an issue as the sloping floors and quirky windows were fun. However, both rooms smelt very, very musty – perhaps down to there being no extractor fans in the bathrooms. One of the bathrooms was absolutely minute – there was no shelf or space next to the sink for one's toiletries so these had to be taken into the bathroom at every visit. Each time we showered the tray overflowed onto the bathroom floor. Shower mats were provided in both bathrooms but these were grubby and unpleasant and thus, weren't used by us (they would probably have made the shower tray's waste more problematic anyway!). The shower doors did not meet properly in one of the rooms and, where the cubicle was so tiny, the doors kept getting nudged open when attempting to take a shower thus soaking the tiny floor space. We had no choice but to shower with the bathroom door open and the bedroom became excruciatingly hot as a result. We requested an oscillating fan from reception in an attempt to cool the place down and although this was eventually provided, we were initially advised that there might not be one available. One of our rooms contained the fire exit door for the whole floor. But this door could not be opened to air the room and additionally, we felt obliged to continually lock all our belongings away in our suitcases to be prepared for a trail of guests in the bedroom during an emergency evacuation – this also presented the issue of whether one should sleep clothed (which we decided to do) adding to the heat issue. The pillows on the bed were so hard that we used dressing gowns to try to soften them (to be fair the dressings were provided by the hotel – however, we suspected that these had not been freshly laundered as, again, there was a musty smell about them). Slippers were also provided by the hotel. The dressing table in one of the rooms was set beneath the television rather than beneath a mirror so getting ready for an evening out was a mission as the only mirror available was on the other side of the room – but with no electricity socket nearby. An additional irritant was to find notelets by the telephone with the previous occupants scribbles and no pencil/pen available (this only become obvious when we were trying to ascertain from reception which taxi firms to use during our stay). The room looked straight out into busy offices across the road and, as there was no sheer voil/blind at the window the heavy curtains had be kept closed for the entire time we were in the room (this didn't help the issue of the temperature in the room). Whilst we enjoyed visiting the city, we did not enjoy our stay at the Winchester Royal and felt very let down by the standard of the rooms we were given.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Archers 78-3 Thank you for your review firstly may I offer you my apologies and I have to say that I am surprised to receive your feedback particularly about the main and historic part of our building. Our housekeeping standards are normally very high and this does seem to be in direct contrast to the feedback we normally receive but I will of course review this my Housekeeper and Maintenance department as a priority. It is not clear from your post-visit feedback if you raised any of the issue mentioned at the time of your stay as we could have arranged a room move within the Hotel given the level of disappointment you have detailed with the room? Thank you for your kind comments in respect of the food and staff and I will also share this with the team. Kind regards Louis Rigney

"In the Heart of Winchester"

4
22/12/2015

Only a one night stay . Over all very pleasant , room comfortable ,nice staff . Car parking very compact and small with a £10 charge per day ? Great location in the centre of Winchester everything in walking distance.......................

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Myles, Thank you for your feedback and I am pleased that you enjoyed your stay with us, we look forward to welcoming you back in the near future. Kind regards Louis Rigney

"Premier - Really?"

3
21/12/2015

Don't understand why this hotel has a Premier rating. The staff were brilliant but the rooms and food were average. I had to book through central reservations because no one answered the phone at the hotel then, despite the email confirming my reservation, the hotel couldn't find it when I tried to reserve a table for dinner. Then, during check out, staff had to print a second bill because, apparently, the computer had doubled up some or all of the items

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Richard, Thank you for your review and I am sorry to hear of some of the issues experienced during your stay if I can clarify we are part of Best Western Premier Collection which requires us to have both an AA 4 Star Rating and a Trip Advisor average score of 4.2 out of 5 of which we have both. I regret to hear that you were unable to get through to our main reception desk at the Hotel, we do offer two alternate reservations numbers one of which is detailed on our own website and one is on Best Western's site and I note that they were able to take your booking as the two available reservations contact centres we offer. I am not sure why we would not have your details to book you for dinner if we have a confirmed reservation made via our CRO but I will follow this up with them. As far as the duplication of items on your bill I regret that this was a technical fault with our EPOS system which was resolved by our external support company and I believe that this was swiftly rectified for you. Thank you for your kind comments in respect of the staff and we look forward to welcoming you back at some point in the future. Kind regards Louis Rigney

"Great food, but bar was disappointing."

3
20/12/2015

Had a great lunch on Thursday, food very good and waiting staff very good. However, bar was very disappointing. Junior member of staff who didn't know his way around the bar, no alcohol free beer option and ran out of Guinness. Considering number of people at the hotel for lunch (there was a big party in one room) it could have been better stocked and more experienced staff behind the bar ( I know we all have to start somewhere, but a busy lunchtime near Christmas probably not the best time).

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Kokanee, Thank you for your review, firstly please accept my apologies for the issues experienced and I fully accept your observations on the member of staff concerned and although he should have been supervised due to a staff sickness issue and more senior members of staff being called away to other areas at that point this resulted in service falling below par and I have spoken to our Food and Beverage Manager and the items missing have now been replenished. I am pleased to note that both the food and the waiting staff were both good and we look forward to welcoming you back in the near future. Kind regards Louis Rigney

"Beautiful room"

5
20/12/2015

We've stayed in a few hotels but this room 118 was the best room ever! Staff very friendly, breakfast in our room so relaxing start to the day!. Only one little suggestion the menu in the restaurant could have had a steak on it to make it perfect.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Allyson, Thank you for your review and I am pleased to hear that you enjoyed your stay with us, we were running our festive restaurant menu in the restaurant during December and steak is ordinarily available on our main menus and I regret that our "festive offering" did not include this for you. We look forward to welcoming you back in the near future. Kind regards Louis Rigney

"Lovely Hotel in Excellent Position"

4
19/12/2015

Stayed here with a friend for a one night stay visiting the Christmas Market. Great position with a short walk to the Cathedral area (location of the Market). Terrific service with charming, helpful staff, nothing was too much trouble. Twin-bedded room, very comfortable, with relaxing decor and great facilities. We had afternoon tea which was very good, and breakfast the next day which was equally good. Every member of staff we met was friendly and helpful, and the hotel is very attractive, has a lovely courtyard garden with tables and chairs where in the summer it would be lovely to take tea.

"Great Hotel in a Fantastic position"

5
18/12/2015

We stayed at this hotel (3 couples) for 2 nights and could not fault it. The position is excellent only a 5 minute walk to the town. Excellent breakfast, plenty of choice. We ate in the hotel on the first night & the food was very good. I have to comment on the 2 waitresses as they were lovely, big smiles which makes such a difference. We visited the Christmas market, Cathedral, Mill & The Gurka Museum and had a lovely time

"Surprise weekend"

4
17/12/2015

Just returned from week end at this hotel ,my boyfriend booked for birthday treat . On arrival we were greeted by friendly blonde hair receptionist who after check in ,gave us details about Winchester and this was great info Our room was very comfy and throughout the week end we had no problems and we enjoyed our staff Only small comment staff seemed to be under pressure and could not always serve us straight away Hope to return soon

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Sally, Thank you for your review and I am pleased that you enjoyed your stay with us, I will share your kind comments with the team. We look forward to welcoming you back in the near future. Best regards Louis Rigney

"Perfect for access to the city"

5
17/12/2015

Perfect for seeing Winchester. Hotel was a minute walk from the High Street and less than 5 minutes to the cathedral. Once you have paid for the cathedral go on a guided tour which is free and on the hour. Really knowledgeable guides. Winchester City Mill is well worth seeing as is the City Museum. Everything is really compact in the city. We went by train and the station is only 10 minutes walk from the hotel. Hotel has limited parking spaces. Staff at the hotel were great as was the food.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Golfer73, Thank you for your review and I very pleased that you enjoyed all that Winchester has to offer, it is a wonderful City but with more of a "Town" feel to it and as you have discovered The Royal has a prime central location to explore the local area. I will share your kind comments on the food and the staff with the team and we look forward to welcoming you back in the near future. Kind regards Louis Rigney

"Consistently good"

5
16/12/2015

My husband and I visit Winchester annually for Christmas shopping and have always stayed at The Royal for the past fifteen years, we love the location, the staff and the buffet breakfast is excellent, highly recommend to family and friends

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Huntingdon Trees, Thank you for your review and I am delighted that we were able to look after you so well once again. It is always nice to receive feedback from loyal guests and hopefully we can continue to welcome you back to The Royal for many more years to come. Kind regards Louis Rigney

"Foxey"

4
16/12/2015

Excellent central location at a reasonable price. The main hotel has old fashioned charm and the conservatory restaurant looks out over a lovely garden, I would imagine you may be able to eat there in the summer. I have not eaten dinner in the restaurant but breakfast is has a very good selection of English and continental, including fresh fruits, ham, cheese and yoghurt. The bedrooms in the new Annex are what you would expect from 3 star and are very clean and comfortable. The staff were polite and helpful. If you are looking for a nice place to stay in the centre of Winchester that is value for money I definitely recommend. My only complaint would be that they don't have feather pillows - I asked for just one but no they don't have any due to allergies - why should I forgot my comfort for the one person that has an allergy?

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Foxey, Thank you for your review and I am very pleased to hear that you enjoyed your stay with us, we do aim to try please all our guests and I will ensure we purchase a few spare feather pillows for your next stay with us. Kind regards Louis Rigney

"Chaotic and disappointing"

2
15/12/2015

We arrived after a 600 mile drive from France and a 45 minute battle to get to the hotel from the M3. We could not park at the hotel. We left the car outside with the hazards on and went in. We were told by the curt blonde receptionist that the car parking was first come first served. She gave us a map of with a local car park highlighted which subsequently proved to be closed, I asked if someone could help us with our cases and a young man rather reluctantly appeared when called. Outside I unloaded one large suitcase and one small plus my suit and a couple of carrier bags. The young man took the smallest case and I struggled along behind with everything else whilst my wife drove off around the jammed one-way system to the mythical car park. The young man led me on a route match up stairs (no lift) and along a long corridor through three sets of fire doors. By now I was pretty mad. 30 minutes later my wife returned having found a space under a shopping centre after an argument with a bus driver. The room was adequate - a bit Holiday Inn - in style. (The toilet could have done with a serious clean under the rim, which you'll notice when you're sitting in the bath). It overlooked a second car park - with spaces - that the receptionist didn't tell us about, We went to the restaurant to be asked if we'd booked before being directed back to the receptionist to wait whilst someone else booked a table to be told that we couldn't have a table unless we'd pre booked it when we booked our room. THIS IS THE FIRST AND ONLY HOTEK IVE STAYED IN WHERE WE COULD NOT EAT IN THE RESTAURANT! We went up the road and found Zizi's (which I'd recommend). Thoroughly fed up with the place we passed the almost empty hotel restaurant on the way to bed to experience the £15 odd breakfast in the morning. This wasn't bad and the fried eggs had runny yolks (something the Holiday Inn at Shepperton are unable to provide). We attended the wedding and the next day after a Sunday roast at the Ruddy Duck before heading for a bottle of wine at the hotel bar. Tip: bring your own barman because this one kept disappearing whenever he'd served anyone to help in the restaurant. Queues kept building up and the under-18 boy had to keep running off to call him. I came away with a very poor opinion of the place. It's a small country town hotel with a massive extension on the back without the staff and facilities to cope. Avoid

"EXCELLENt LOCATION"

4
15/12/2015

Right in the heart of the city. Five minutes walk to Cathedral and shops. Very clean and spacious room with nice view of the garden. Excellent breakfast although not included in the price. Drinks a bit expensive in the bar.

"Short break"

3
14/12/2015

Visited here on the 29/11/2014 for 2 nights, can't really fault the hotel but nothing to rave about either. We paid about £110 per night for a decent room but did not seem like the superior it was supposed to be, still comfortable enough though. Had to pay £10 per day to park which is not great, also we arrived before 11 am and wanted to charge us £8 for the day because it was early. Then £10 per evening, so £28 for two days parking basiclily. Then to add a breakfast £15 each, we went to the old gaul house for breakfast at £2.99 each which was very nice considering how cheap it was. Also had to do a pre card payment no option not to, which seemed wrong. Would say great location though for the centre of Winchester.

"Ideal location for the City and Cathedral"

3
14/12/2015

We met my sister for the second time at this time of year, mainly for the Christmas Market. We wanted a decent Hotel with car parking facilities, which is not easy to find here. Car park I guess takes around 25 cars and is at the rear of the Hotel protected by a barrier which requires a code to exit. We stayed on Sunday and by arriving around 11.15 we had a choice of some 10 parking spaces.we were not able to check in and found the reception a little hostile. One lady was too busy the other not able to access her computer to confirm our restaurant booking for that evening. We went to the lounge for coffee, no staff I had to search for someone! This continued, lunch came eventually, which was quite good. Our arrival at the bar at 7pm that evening we met a group of ladies waiting to order drinks, no barman! He eventually arrived and it took us 15 minutes to get four drinks! We had booked a deal for Bed, breakfast and two course meal which was £119. Good value but the menu choice was quite limited but our choices proved very good value, in fact all our food was very tasty and well presented. This included our self service breakfast, although we would prefer fresh tea not in flasks! Our room was on the ground floor and a good size. A very large comfortable bed, electric radiator, good bathroom and wonderful large white fluffy towels on a hot towel fail. We had a very large crack in the basin and the taps was loose, but all told a nice comfortable room. Or checkout was eventful. The additional bill came out showing 5 Jack Daniels, 4 Bailyes, 5 teas and 3 coffees. In fact we had two drinks from the bar a tea and a coffee? Apparently the system had a software problem!! Altogether a nice Hotel well located. Good food but very poor service. Put simply just not enough experienced staff and no management. No bottled water in the bar a s.

"Fantastic"

5
14/12/2015

Chose this hotel because of TA reviews and wasn't disappointed. Hotel is steeped in history Rooms have been refurbished to a very good standard Our room was on the ground floor overlooking the walled garden Room facilities are excellent big TV. Lots of plug sockets. Plenty of tea and coffee 1 minute walk to the high street. Parking available at a small extra cost Winchester Xmas market was one of the best we've been to in England. Now planning a return visit in the Spring

"Not worth the money"

2
13/12/2015

Arrived into the car park to find it was full. Had to walk into reception to ask if they could open the barrier. After driving around through the extremely congested one way system, we found a car park. Thank goodness it wasn't raining as we then had a 15 minute 'trek' back to the hotel. Upon arriving at reception, I attempted to check in. After asking my name 4 times and chatting with another receptionist, the lady asked me to go and sit down whilst she tried to find my booking. 15 minutes later, she asked me to return to the reception and I finally checked in. However, she then proceeded to tell me the room wasn't in the main hotel! I had to go back out onto the road turn left and walk past the car park to find the entrance. Several minutes later I arrived at my 'room'. This can only be described as a 'bedsit' with a view of a brick wall along with a shared bathroom! After showering in the shared facilities (that someone had kindly left water all over the floor) I proceeded out onto the road to walk back to the hotel for a Christmas party. The function was held upstairs in a large room with possibly the worlds smallest bar. A bar that served warm lager and not much else. Would I stay here again? Well, I would (if they paid me)

"Christmas Lunch"

5
11/12/2015

Have just visited here for Christmas lunch with a retirement group, 30 of us altogether. We had a private room, which looked lovely. The tables had beautiful white linen cloths on them and they were decorated with a paper garland in the middle. We had good quality crackers and poppers. There was a decorated tree at the end of the room. The food was excellent and nothing was too much trouble for the waiting staff. A brilliant Christmas Party was had by all. We will definitely look to book again next year.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Diana, Thank you for your review, I am delighted you enjoyed your Christmas lunch with us and we look forward to welcoming you back next year. Kind regards Louis

"Good hotel located very close to shops and restaurants"

4
11/12/2015

Unlike a few others here we didn't experience any problems. The room we had was spacious and the bathroom huge. Everything was clean and staff friendly. There was a single space in the car park which was lucky, however I was quite prepared to have to park in the public car park, which it does mention if you read the hotel booking details. It does have a lot of functions, when we were there a business conference was in progress, it didn't affect us in any way. Previous reviewers have mentioned wedding receptions being at the hotel. I know in the past I have stayed in hotels where weddings are taking place and they really are a nightmare. So I would avoid any hotel that is doing a wedding reception and evening party on a date when I might be staying.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear AndrewKen, Thank you for your review, I am very pleased that you enjoyed your stay with us and that none of the meetings in the Hotel detracted from your visit and for the sake of balance we do host many weddings throughout the year with little or no impact on our other guests, Winchester is a very busy place and a popular destinations for all types of functions and we do try to cater for all our clients equally. We look forward to welcoming you back in the near future. Kind regards Louis Rigney

"Lovely short break"

5
11/12/2015

My husband and I visited Winchester for a couple of days to see the Christmas market in the grounds of the impressive Cathedral and to do some christmas shopping. We booked a 2 night stay with breakfast at the Winchester Royal hotel through Traveloo with dinner included on first night. We had a very warm, quiet, comfortable room with large lovely bathroom. All very impressive for the price we paid. The food was good, with an excellent choice of hot and cold buffet breakfast. The staff were very helpful and polite and the hotel was just a short walk from the main High Street and the Cathedral. All in all a very nice stay in a pleasant hotel and I would not hesitate to recommend.

"Comfortable room"

3
10/12/2015

We had a 2 night stay at the Winchester Royal, having been several times before. The staff were friendly, the room {a garden view room on the ground floor) was quite comfortable, although it could be noisy, with quite a few banging doors, and noise from the room above. We only ate breakfast there as we ate out in the evenings. The breakfast was good enough for £10. Overall the hotel is in a very convenient location only a minute walk to the main street, yet on a quiet road. The garden is also lovely.

"Good stay at the Winchester Royal"

4
09/12/2015

Booked this hotel as part of a Christmas special package for a group of 16 people. The hotel receptionists were very nice, but didn't at first realise that we would be taking mince pies and hot drink as we arrived which formed part of our package. Went though to have our hot drinks and pies but not quite enough to go around, so asked for more!. We presumed we could have a second one as well, but told we would be charged if we wanted more, which we thought was a little mean hearted. Hotel very nice, in a great location. Rooms a very good standard. We had dinner as part of our package as well, which was served to us in the Writing room, which was also very good. Breakfast plentiful and a good choice as well. We all enjoyed our stay very much, and would recommend to anyone for their stay in Winchester.

"Christmas Market weekend break"

4
08/12/2015

very central, staff excellent, parking difficult, food variable great value for money, room excellent and wifi fast great for parties not so great if independent guest Would definitely use it again as a base for Winchester

"Dreadful customer service"

2
08/12/2015

We booked for a Sunday night away, just to relax without the kids and have some time to ourselves. Our stay went as follows: - arrived at 7.30pm to find car park full so had to drive around looking for a public car park that allowed more than 4 hours' parking - restaurant full for the whole evening so couldn't have dinner and had to go out to a nearby restaurant - came back for a drink in the bar and waited 35 minutes for some lime that never turned up - waited to be seated for a long time at breakfast the next morning and eventually seated ourselves after being ignored by several members of staff - breakfast rooms were overcrowded with unpleasant and cramped tables holding uninspiring food. Asked 3 times for tea that arrived just as we had finished - at checkout, the hotel tried to charge extra for breakfast, despite it being included in our booking, although eventually relented - finally, we asked if we could leave a small shoulder bag for a few hours while we went shopping and we're told they had no facilities for left luggage. Of course not, because absolutely EVERYTHING for the staff at this hotel is too much trouble. - oh, the room was quite nice, but the service really wasn't! Definitely stay somewhere else.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear 955Monty, Thank you for your review and please accept my sincere apologies for the difficulties experienced during your stay, as you can appreciate the Hotel was exceptionally busy and I regret that this affected your stay so adversely. I am not clear at this stage if any of your issues were raised with a Manager at the time as we have no record of this? So that I can investigate your comments in more detail with the team can I kindly ask that you contact me on 01962 840840 or email me at [email protected] I have also sent you an email message via Trip Advisor as I do not have your name or room number to find your contact details? Many thanks Louis Rigney

"Good stay in Winchester for Xmas market"

3
07/12/2015

Stayed here to visit the Xmas market in the city. Great central location, managed to get the last space in car park as hotel & city was really busy. Really nice hotel and room was good size. Dinner & breakfast as part of deal was nice. Hotel maybe needs a bit more TLC & more staff but good otherwise.

"Disastrous afternoon tea"

1
06/12/2015

Booked a la carte afternoon tea. Got few sandwiches, cheap shop bought scone, cheaper quality mince pie and totally tasteless fruit cake again a cheap shop bought one. Advertised menu consisted off selection of cakes and other sweet treats. Service was non existence with us having to hunt out sugar for our tea despite asking 2 members of staff for some. When we advised our dissatisfaction at the whole experience and not feeling that we wanted to pay the a la carte price we we given an email of the manager and told nothing anyone there could do as no managerial staff around. Very strong complaint sitting in operations managers in box so will see!

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Emma, Please accept my apologies for the issues experienced during your visit to the Hotel on Sunday afternoon I was most disappointed to hear of this particularly as Afternoon Teas are one of our most popular offerings, it would appear that your booking was made via the website in November during the changeover period from our normal afternoon tea menu to the Festive Afternoon Tea menu, the fruit cake is homemade as our the scones and the only item bought in from our own suppliers are the mince pies. My Operations Manager, Chris has emailed you yesterday advising that he would be investigating this matter and would provide you with a response in turn I will be speaking with the Duty Manager on duty to question why this was not handled by them during your visit. Pending Chris's direct response to you please email me directly on [email protected] if I can be of further assistance. Once again please accept my apologies. Kind regards Louis Rigney I

"We expected far Better"

3
05/12/2015

we love Winchester and decided to stay for 1 night. The room in the old part was spacious and ok. The bed was clean and comfy. Nice TV and 2 nice cakes waiting for us. The bathroom was in need of repairs to the Bath Tap, the shower rail was loose, the bath needed re sealing and the panel around the bath was awful. The toilet tools ages to refill and the Hot water had to be run for 45 minutes before it starting warming up. The bath was chipped. Breakfast was ok, but the good quality food was only warm.At 0810 ten minutes after it open i expected Hot food. Come on, this is in a prime location. Car parking by the way is a joke. Car park full so had to park 10 mins walk away. We will not be staying here again unless they make changes. Oh Bar Bill was wrong by £14 too. Staf however were good and polite so thank you to them.

"Avoid if possible"

1
04/12/2015

The weekend we chose to visit Winchester was a busy one for the city, and we'd left booking to the last minute. Many hotels were already full, and we always get a hotel with parking, so we ended up booking at the Royal Hotel. The room was spacious, beds were comfortable and pillows soft. The breakfast, especially the hot English, was good, although a table or two could be moved from the middle row in the dining room so people can move without bumping into other diners. The Royal is also very close to everything in Winchester. But that's were positive feedback for the Royal Hotel ends from me. We arrived before check-in time and no early check-in was possible because rooms weren't ready. Fair enough, but there is no need to be rude and curt about it. Also, from the moment we arrived parking was a problem. Because we were early, if we were to put the car in their parking an extra day would be charged (minus a small discount so 8 pounds instead of the regular 10 pnds). But we were informed there was no space due to a large business conference which would be leaving several hours later. So we parked in a public parking down the road. When the meter ran (4hrs) out we called reception to ask if space was available in their car park; no there wasn't, the business people hadn't left yet and the receptionist couldn't tell us when they would leave. In the evening we asked again and then gave up trying to use the hotel's car park. If you must stay at the Royal Hotel I suggest you use the long stay over on Chesil St, cheaper than the hotel and no hassle (get there before or after business hours when it's less busy and sure to have space). Despite the positives above about the room, it didn't live up to its price point. We booked a feature double room, which for that 2 night weekend was over 500 euro. NO problem paying that price for a hotel room, but then I expect more than room 103 offered. It was of mediocre quality, the bathroom could have been a touch more luxurious, and was in fact in need of repairs. Also, cleanliness wasn't 100%, we found fluff blowing around the room, and the previous resident's hair in the bathroom. There was also a door nearby, or below the room that from around 6.30-7am kept banging throughout the day until very late. Upon checkout the receptionist, who was friendly (contrary to the check-in receptionist), said she would look into that. Then there was the wedding party. The Royal was rowdy from the moment they checked in, and all through the night while they partied, as well as at breakfast (which I'm surprised many managed to attend before 10am). I can understand people having fun at weddings, and hotel wishing to cash in on them, but EVERY customer deserves their comfort which means that if wedding parties are having fun, the other people who are there to enjoy some peace, quiet and time to regenerate, are not getting what they came for. Perhaps the Royal should avoid booking additional rooms when wedding parties are on. Finally, upon check-out we almost were charged for 2 nights of parking, so if you still choose to stay at the Royal Hotel, please check your bill before paying.

"Decent Hotel"

3
03/12/2015

Stayed here on a deal, which included dinner to the sum of £20. Room was clean and tidy. Enough toiletries in the bathroom and a couple of bottles of water alongside the usual tea and coffee tray. The hotel is ideally situated right in the middle of town, just a two minute walk from the High Street. Our only complaint was the speed of service at dinner (or lack of). The restaurant wasn't busy but we waited 30 minutes from being given our dessert menu (nothing explained about the menu or the specials board). The young lad gave us the menu and we didn't see him again. We had to ask to order, The dessert wasn't paid for so we had a 3 course meal for the price of 2. All in all, a good stay. And at nearly 50, we were by far the youngest guests there. The garden is lovely; even at this time of year.

"Nice place in a nice city."

5
03/12/2015

One night stay - good central location, clean room and en-suite, lovely big bed and a window looking out over the garden so also very quiet. Fantastic breakfast and helpful staff. Winchester has lots to see so I'd like to stay here again.

"Enjoyable stay, well located, good food"

4
02/12/2015

Stayed here with a friend having secured a dinner bed and breakfast deal. The room and facilities were excellent. Dinner on the first night (included in our stay) was really enjoyable. Varied menu choices, and attentive service staff. Breakfast the next day was just a good with lots of choice and variety. Buffet options were replenished regularly and special requests handled professionally. The hotel is well situated and once we parked the car we only used it again as we left. Be sure to arrive early as parking spaces are limited and charged per day.

"Never expected this to happen twice"

3
30/11/2015

I have stayed at the a Royal at least a dozen times over the past year as it is convenient for business. It has many flaws which I found more so on this occasion. My partner and I usually ask for breakfast in bed and complete the required form and place on the door. Twice now the form has not been collected in the night and our schedule has been put out as no breakfast arrives on time -.that's once we realise the form is still hanging on the door and won't be coming anyway. The hotel did on both occasions, waver the cost of the breakfast, but we would have preferred not to have had the poor service and received our requested breakfast and avoid the exasperation it caused - twice. To add to this, there are no pens or pencils in the room and we had to go back to reception to borrow one to complete the form the night before (although as described above that was a wasted journey). This is a four star hotel and one of few in such a popular city. There is no mini bar, no drawers, no water - in fact on reflection, one of the sparsest rooms on offer I have seen in many years of travel. We may use it again because of its convenience to our business, but I would not recommend it for other than that.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Jackie, Please accept my apologies for the issues experienced during your stay, the Night Porter responsible for collecting these room service breakfast orders has been reprimanded and corrective training has now been carried out. I apologise for the lack of pens/pads in the room we had been awaiting an order and these have now been replenished in all the rooms. Waters are provided in our feature rooms and we are now looking at providing these as standard in all our rooms, as a regular user of the Hotel I would like to make amends for these lapses in service and if you would like to email me prior to your next visit at [email protected] I will be pleased to discuss this in more detail. Kind regards Louis Rigney

"Best Day of Our Lives"

5
30/11/2015

Me and my new husband chose the Winchester Royal for our wedding day on 27th November and they certainly delivered! From the very beginning all of the staff were amazing. Kelly,the wedding coordinator, helped us all the way and we could not have asked for more - she was absolutely brilliant and the wedding wouldn't have been the same without her. All staff on the day were amazing. The venue was done beautifully, the ceremony room looked beautiful, and the Darials looked better than we ever imagined. Our room was huge, and spotlessly clean! All of the food was perfect, and all of our guests loved it as well. Cannot recommend this hotel enough - full of character, beautiful inside and amazing staff! All of our guests loved the hotel. Will definitely go back.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Andrew, Thank you for your review and I am delighted that you enjoyed your wedding day at The Royal, may I offer my congratulations to you both and I will of course share your feedback with the whole team. We look forward to welcoming you and Ronnie back for many anniversaries! Best regards Louis Rigney

"Ideal central hotel"

5
30/11/2015

We stayed for one night here, ideally placed, within easy walking distance of central Winchester, shopping, cathedral etc. On first appearances, entrance and reception, looks dated, although is a very old building! The lounge/bar areas are comfortable and relaxing, the rooms were bright, modern and clean, staff friendly and breakfast excellent. Carparking available for a charge for use during your stay, useful in Winchester! Would definitely stay again.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Annie, I am pleased that you enjoyed your stay with us and thank-you for your feedback, we look forward to welcoming you back in the near future. Kind regards Louis Rigney

"Nice and simple"

4
29/11/2015

We chose this venue for a team away day as we were sick of hotels which are the same the country over and lack character. Well this little hotel has bags of character, yet the bedrooms are still modern and well equipped. The conference rooms have the necessary facilities but there was some interruptions from the noise in the kitchen which neighboured the Hampshire Room. Perhaps other rooms are better but having one of the speakers from public areas in the room did make for some interesting background noise at times. The food in the hotel was very good with a hearty breakfast and a well run evening meal for nearly 20 of us - though they did quickly run out of our preferred wine. The staff were helpful - but not as slick as the major hotel chains - but then that was part of the charm.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Phil, Thank you for your feedback and I note your comments and I am pleased you enjoyed your stay with us, we look forward to welcoming you back in the near future. Kind regards Louis Rigney

"Eleynor's Retirement Party"

5
29/11/2015

We held Eleynor's retirement party for 20 guests in the Writing Room this afternoon. The room was nicely laid out when we arrived & the afternoon tea served was lovely. The homemade cakes went down very well with our guests. The only slight negative was the lack of hotel staff when we needed our teapots / coffeepots refilling. A member of staff allocated to keep an eye on a function would be our recommendation.

"NOT A PATCH ON THE WESSEX!!"

1
29/11/2015

Our party was split between the Royal and the Mercure Wessex due to room availability. Unlike the Wessex, the service was atrocious and nobody seemed to care, probably due to the wedding they had on. We dined at the Mercure on the first night and the food and service were second to none, unlike the Royal where the food was cold and awful which led one of the party to be violently sick two hours after eating the food. I just came to the conclusion that the wedding party were more important and the hotel guests just had to make do. It was great to be able to compare the two hotels over the weekend but all I know is, no one in the party wants to return to the Royal and Mercure won it hands down for us as a city centre hotel.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Anne-Marie, Thank you for your review and I am sorry to hear of the issues experienced, can I first point out that as far as being sick two hours after eating your meal this is not consistent with the onset time of any food illness related issues and we served a number of the same dishes you ate during the evening to other guests. I am not clear at this stage if you raised any issues with our staff on duty but I will of course investigate your comments with the team. Best regards Louis Rigney

"Time away"

5
28/11/2015

Only stayed for one night but had a lovely time. The room was clean and comfortable and the fact that there were tissues for n the room added to the little touches that made the stay comfortable. The staff were friendly and welcoming both the in the bar area and in the restaurant. The food was delicious and we can thought the 2 meal offer including 2 courses and wine was excellent value. Will definitely be booking here again.

"An expensive business.."

2
28/11/2015

I had to work in Winchester for a few days in October. A colleague had booked me into the Winchester Royal hotel. The cost for two of us for 3 nights was over £800. For that you expect something pretty good. I was to be sadly disappointed. Parking was an extra £8 per day and evening meals were a further cost. My room looked tired and the hot water supply was both variable and slow. You could grow old waiting for it to arrive. The restaurant was indifferent and breakfasts not much better than at a Premier Inn. The worst was yet to come. I was on business and there was a likelihood that I might need an extra night. I was persuaded by the reception staff to book the room for the extra night as I was told that they were very busy, but to let them know the next day if I needed to cancel. So far, so good ... I did need to cancel. I tried to ring them to let them know, but I couldn't get them to answer the phone so I returned to the hotel. Yes, I could cancel, no problem, but I would still have to pay £145 for the room that I wasn't going to use. I argued ( politely) but I was told that it was " policy". So, if you want to spend a great deal of money for old fashioned expensive and rather dated accommodation, I can recommend this place, but if you want value for money, I'd go elsewhere.

"Excellent mid week stay"

5
27/11/2015

Stayed here for two nights recently and could not fault the hotel on any count other than perhaps the £10 per night car park charge. Our room was situated in a modern extension overlooking the garden. The room was comfortably furnished with a huge super king bed. The bathroom had gorgeous thick fluffy towels and nice toiletries. We had dinner included on the first night, which was so good that we dined again on our second night as we had not seen another restaurant menu locally to beat it. The situation of the hotel on the edge of the town centre shops makes it an ideal location for a break as you can walk to many places of interest and not have the hassle of driving. I would have no hesitation in recommending this hotel.

"Hotel of two halves"

4
25/11/2015

The hotel is in the centre of the shops etc so easy to get to everything walking. It has parking but it's £10 per day. We didn't have trouble getting a space. It's an old building and has charm and character. Then it has an modern extension where we had our room. Room was good size, zip and link super king bed. Comfy mattress but sheet didn't fit, too short. Good duvet and pillows. Big fluffy towels. But no toiletries, just soap and we had no water or biscuits but we knew they had them as we saw them in the hallway in the morning. Heating was hit and miss, in the hallways too. It was freezing most of the time and then boiling hot. Restaurant was in what is basically a conservatory. Cold again and no at,lathered as there are no table cloths or curtains so it was very echoey. Staffing was also hit and miss. Constantly had trouble trying to find someone to serve at the bar, restaurant podium and at the table. When they did serve it was good and attentive. Wifi didn't work the whole three days we were there. No mains specials available even though there was a board for them. Second night out of 8 dishes 2 not available and 2 vegetarian. Which left little to choose from. Then they had run out of the chosen starters too. They compensated us with a free cheese board and an apology. But it was a Monday and the place was far from full so this needs to be looked at in the ordering department. But what food we had was excellent. Large glass of wine £6.25 so not the most expensive. Nice lounge area with soft seating. Lovely garden area, breakfast was the usual array of cooked and continental buffet selection. Hubby said coffee was good standard. But again hit and miss. First morning had to wait for 20 mins for hot food to come out. Plate warmer failed in its job. Second morning large queue of people trying to toast bread and getting it stuck and burnt. We would go back again as it was convenient and the Christmas market was on which was lovely. But we both felt it need more staff and this would have made all the difference. The deal we had was excellent so for that value I awarded it 4/5.

"A good deal"

4
17/11/2015

We got a good deal with travelzoo which included over night stay dinner and breakfast. Being a Sunday night the hotel was not full. We upgraded to a garden view room in the newer part of the hotel. The room was clean good size with a huge comfy bed. Bath & shower with plenty of hot water. Dinner was good with lots of choices served by a cheery young lady uni student from Bristol . Breakfast was good with yet again pleasant staff. This hotel is in an excellent location 5mins walk to shops restaurants and pubs but with a large garden that's very peaceful. If you manage to get a good deal would not hesitate to recommend this hotel. Thank you for a pleasant stay we will be returning

"Wonderful stay again!"

5
16/11/2015

Second time we have stayed in this hotel, it really is the best position of any hotel we have stayed in. 75m from the hustle and bustle of the city centre but situated in a quiet street. Our room was double aspect, clean, with an excellent standard of furniture. No flat pack rubbish. Quality bedding. Our shower was extremely powerful, the only downside being that one of the control fronts was missing and the ceiling paint was flaking, but believe me they were only small gripes. Dinner was beautiful, I had the Haddock, although not large was excellent quality. Breakfast was also of excellent quality. The staff are very freindly and attentive. We will definitely go back for another stay.

"Enjoyable Stay"

5
14/11/2015

This hotel is on the edge of the city which is walking distance into the town. There are plenty of sights to see and we thoroughly enjoyed exploring the town. This hotel offered plenty of choice for evening meal which was served with care and good quality produce.

"Afternoon Tea"

3
14/11/2015

Two of my friends treated me to afternoon tea on Friday 13th November 2015 to celebrate my birthday. They had booked it over two weeks ago and stated that I have various food allergies, this they accepted, however, when the cake stands where brought out mine was sadly lacking in content and finesse . My friends' cake stand was brimming over with delicious looking cakes, sandwiches and scones and laid out beautifully, I felt rather neglected and short changed. One of my friends asked if I could have a bowl of sorbet and an extra sandwich which the staff arranged. I cannot fault the waiter as he was very apologetic and looked rather embarrassed. If the chef was unable to accommodate my dietary needs I would have been grateful if somebody could have contacted my friends who had booked it and they would have been able to arrange to go elsewhere. My friends couldn't fault their food but the afternoon was spoilt as they felt they had let me down terribly on my birthday treat. I have never written a letter of complaint before and find this very difficult to write.

"Overnight B&B stay with evening meal"

5
13/11/2015

Our first time in Winchester! Lovely stay! Very helpful friendly staff! Good food! Close to town! Older style Hotel/Older clientele! Good value through Travel Zoo & cheap Hotel parking! We'll go back!

"Business Stay"

3
12/11/2015

Stayed one night, good location in Winchester I still find it hard to believe, these hotels still want to charge £10 for parking and £12.50 for breakfast, is £105 a night for a single room not enough.... Hotel is a bit of a maze and was quite a walk to my room. Room was modern with a nice bathroom, only gripe was it was very warm and I stayed in October.

"Well deserved excellent rating"

5
11/11/2015

Excellent ratings from me are few and far between but this hotel gets one. Good staff service from everyone from reception to waiting staff. Free wifi and good quality toiletries. Hairdryer is in room and there is s good size desk to work on with good lighting. Lovely shortbread and fruit platter much appreciated and initial complementary bottled water. Excellent location with car park at rear of hotel.

"Expensive mediocre hotel"

3
11/11/2015

We paid £195 for a 1 night weekend stay in a Deluxe Room B&B. We arrived to be greeted by a sullen and somewhat "depressed receptionist" who seemed stressed by the number of Wedding guests trying to check in. We asked for room away from all the Wedding function which was duly granted. The Deluxe room was clean and comfortable and the bed comfortable with a spartan array of bathroom goodies. The power shower was excellent and black out curtains ensured a good nights sleep. The Sunday paper we ordered did not arrive and we were told the receptionist has not added it to the list and it was an error. Breakfast was a 100% self service buffet affair we the usual heated dishes of cooked breakfast in addition to cereals and toast your own bread. In summary the location of the hotel is excellent being a few minutes walk of the town centre and from the Cathedral (wonderful to visit) but for £195 and £10 for overnight parking there are better places to stay next time.

"Good room, disappointing dinner"

3
11/11/2015

The bedroom was attractive and a good size with two windows and views out to the hotel garden. The bed was comfortable. The bathroom was small with small shower cubicle, OK for one night. We had dinner in the hotel. The Garden Restaurant has little charm or atmosphere. There was a function on in the hotel and as a result service was very poor with long waits between courses. On complaint and request to see the manager a bottle of wine was presented, but no manager. There were no specials offered and when I asked for the fish on the menu I was told it was not available. The courses we had were unexceptional. Not a good experience all told.

"Classy Place"

4
10/11/2015

Very central and with parking (£10 a night), but also quiet. A nice building with a modern wing added with comfortable bedrooms. Nice breakfast space and decent buffet. Only minutes walk from the pedestrianised town centre and cathedral. A good choice in the upper mid range. Rooms overlook pleasant gardens.

"Overpriced and disappointing"

2
10/11/2015

Stayed here for the weekend with my boyfriend for the birthday and was a little disappointed with the hotel. The room was okay, and had recently been refurbished but was very traditional in the refurbishment that meant it came across as quite dated still. There was no refrigerator in the room which meant the complimentary water was always warm, no docking system for any music and also no air conditioning which resulted in the room being far too warm. The bed was very comfortable but our toiletries were not replenished each day, and the kettle needed rescaling. All in all I found the stay to be really disappointing and overpriced. The location however is good for Winchester town centre. If returning to Winchester, I would stay elsewhere.

"Why go to Prague or Rome when we have Winchester?"

5
09/11/2015

Booked this city centre hotel through Travel Zoo and we were a little apprehensive that it may be a noisy location but we discovered a peaceful hotel with a secret garden. We stayed in one of the Garden rooms with a very comfortable huge bed and lovely calm decor. Its a brilliant location to explore Winchester without using the car and the Cathedral was just a short walk away. All the hotel staff were helpful polite and very welcoming and helped us to enjoy our anniversary break

"Comfy bed"

4
03/11/2015

Stay here for 2 nights during a business trip. The rooms are lovely size with the most comfortable hotel bed I have ever stayed in. Room was clean and good strong shower. Only real complaint I had was the staff during breakfast service were quite rude and miserable. Breakfast is also missing scrambled eggs and the fruit often run out. Would definitely recommend

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Rachel, I am pleased that you enjoyed your stay but I am surprised to receive your comments on breakfast and please accept my apologies and I will review this with the staff concerned. Kind regards Louis Rigney

"A nice hotel in Winchester "

4
03/11/2015

This hotel is very close to the city centre, yet in a quiet street with almost no traffic. Walking distance to the bus station. Very good service. Nice and serviceminded staff. The "Afternoon tea for two" was excellent. I will book a room here next time I am in Winchester :-)

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Rune, I am pleased you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards Louis Rigney

"Lovely weekend at Winchester royal hotel"

5
02/11/2015

I have just returned from a long weekend at this hotel. I must say I was very disappointed reading the reviews of this hotel before I went.I have to point out the hotel is amazing!! The location is very central and right on the doorstep of the city centre. Everywhere is easy to get to by foot. The hotel itself is very clean, all the staff are very friendly,polite, welcoming and approachable. The room itself was very clean, and was cleaned daily. The bed was also very comfortable, and had tea and coffee making facilities. It had a great bathroom with a lovely hot powerful shower.The breakfast was also lovely and there was plenty of it. It was served between 8-10am and never had to wait to be seated. There is also a car park which costs 10pounds for overnight parking and I had no problems finding parking space. I loved my stay at the Winchester royal and will definitely be staying there again!! Thank-you to all the team!!

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Ani800, Thank you for your review and I am delighted you enjoyed your stay with us, we look forward to welcoming you back in the near future. Kind regards Louis Rigney

"Tiny portion meal"

3
02/11/2015

We went to Winchester royal hotel for Sunday lunch. The meal was very nice but tiny portions. My starter was goats cheese walnut and pear salad. They had cut the pear with a mandolin it was so thin you could barely see it. There were no walnuts and I had to ask for some I was advised they didn't have any !!! My plate was taken for a renewed one and this time there were walnuts. My main course was oven baked hake which was lovely what there was of it a slice 1 inch wide. The veg was almost not there. 1 mange tout 3 baton of carrot the smallest floret of cauliflower I have ever seen. It would have fitted on a 10 pence piece. 2 tiny slices of courgette 4 new potatoes it would have fitted on a side plate. My husband had the same quantity of veg but a very good portion of lamb. The desert we chose was sticky toffee pud. Very nice but again very small. 2 inches square and a very tiny scoop of ice cream All in all if you are hungry this is Not the place to go. It was our sapphire anniversary. And my birthday

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Valerie, Please accept my apologies for the portions size on your Sunday lunch, I have spoken with the Head Chef and corrective measures have been taken with the Chef on duty that lunch, if you would like to contact me directly at the Hotel on [email protected] I can discuss this directly with you. Kind regards Louis Rigney

"Sunday lunch"

3
01/11/2015

Friendly welcome to a warm and welcoming garden dining room. Service was quick and efficient. I enjoyed the lunch but portion sizes were small for the price. Such a pity when you are promised a mix of seasonal vegetables to find arranged on your plate: 1 bite size portion of cauliflower, 2 carrot sticks with 1 mangetout arranged on the top, 2 limp thin courgette slices. How much nicer it would be to have a large selection in a bowl to help yourself. The potatoes were nice though.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear HelenGak. Please accept my apologies for the portion size during your lunch, I have now reviewed this with the Head Chef and corrective measures have now been taken, please feel free to contact me on [email protected] and I can discuss this further with you. Kind regards Louis Rigney

"Unbelievable !"

1
30/10/2015

Without doubt the worst hotel we have ever stayed at. Chaotic reception and staff that can't be bothered. We booked a car park space which was denied by reception. Booked into room 114 eventually for our worst experience. Lovely room but overlooking the car park and STINKING rubbish bins and a loud mouth chef who needs sacking. Worst night's sleep ever and woken at 4 am with noises from below. Have you ever heard of marbles played with beer barrels - No? well go and stay in room 114 and you will know all about it. Car park full of white vans by 6 am with drivers all shouting into mobile phones. We were booked to stay for 2 nights but bailed out after one. Chaotic breakfast with a broken toast machine and over cooked self-service, dreadful food. When we complained we had £30 taken off the bill but as my husband said - WE SHOULD HAVE WALKED OUT WITHOUT PAYING,

"Overnight Stay"

5
30/10/2015

We stayed here for one night (Sunday) and it was really central for Winchester, you could not ask for a better location. The room was really clean and had good amenities in it. We had a meal in the restaurant on Sunday night and had Breakfast Monday Morning, The meals on offer were better than expected We could not fault this hotel and would stay again. The staff members were very friendly and we had a very pleasant overnight stay.

"Mr."

5
28/10/2015

Booked a table. ...arrived 30 minutes early for aperitifs at 7.30pm...made welcome and acknowledged...staff friendly and accommodating. ..we were politely reminded when our table was available. Good menu. ..not extensive...A bit disappointed not many Pasta dishes or steak choices. Ordered Red Mullet dish. ..It was gorgeous...So happy ...trio of ice cream. ..lovely ...coffee to finish... overall comfortable, relaxing...and very enjoyable. Lovely restaurant setting...and attentive waiters and waitresses. A lovely and relaxing experience....

"If only I didn't need a pee!"

4
26/10/2015

Only here for a wedding and reception so no room views. Staff were very organised and attentive. Drinks were reasonable if you stay away from the spirits. Food was very good and the general décor was great. So a great experience until I had to use the loo. An old food container catching drips from a urinal, towels that were dispensed in bunches as they weren't the perfect size, whilst falling over a 'caution - wet floor' sign that had been left below it. Such a shame, the 'outhouse' needs to be checked as well as the front of house!

"Advice about car parking needed and mediocre service and breakfast"

3
26/10/2015

Hotel is a beautiful historic one very convenient for all of Winchester - the rooms are excellent and the housekeeping is superb. It lets itself down with the car parking - you must arrive early to park on site and off site parking is difficult, I did not try the Winchester breakfast because we thought it was a very steep price at £16.50 pre booked or £21.50 if not pre-booked. I have been in the hospitality industry for many years so I think I know value when I see it, The normal breakfast just about cut the mustard but for a hotel of this quality it is a let down. My opinion only. We were locked out of bar at 11.30 ish so the staff could "cash up" never had that happen to me either. All in all though value for money in an overpriced City

"Would stay again "

3
25/10/2015

I stayed here with my boyfriend for two nights over the weekend and it was really central for winchester, you cannot want a better location. My main bother was that our room had no temperature control. The room was really stuffy in the night and our room was above the road so I didn't want to leave the window open. I thought this was something that even budget hotels have and would have made the stay a bit more comfy. The bed is by far one of the most comfiest I've slept in and gets top marks. The tv was really awkwardly situated by the side of the room which was a bit of a let down but was still a nice big size. We ordered some food in the evening which seemed a little over priced but was nice still. The room was really clean and had good amenities in it. I would stay again but might ask for a room not on the main road if I needed a window open at night!

"A great place to stay in Winchester"

4
25/10/2015

Much of this hotel is a new extension but it still has an element of real charm in the old common parts. The staff are excellent. The prices are fair. It is extremely well placed. Albeit a bit difficult to find without a good map or a satnav.

"Weekend away with freinds"

5
25/10/2015

We went to Winchester for a long weekend stayed Friday to Monday found the hotel to be right in the centre of the city, room was very good,bed was king size very comfy.we booked the restaurant for Saturday night the meals on offer were better than expected.could not fault this hotel we would stay again.

"Afternoon tea"

5
25/10/2015

Had a lovely afternoon here today, lovely old building, loads of character. Service was excellent, friendly staff, nothing was too much trouble. Beautiful sandwiches and home made cakes, a lot of variety. My wife had herb tea, I had Earl Grey, what more could you want! We will definitely be back.

"Excellent ??"

5
23/10/2015

Stayed here on a night visit with my partner as a last minute decision. Absolutely lovely staff. We felt extremely welcome when entering and the food was on point. The night porter Curtis was extremely helpful and topped off the night with his humour and going out of his way to make us welcome! The room was lovely and we will stay here, if in the area again. Many thanks

"A lovely romantic stay"

5
23/10/2015

I stayed here with my husband in August, and we had a lovely night at the hotel. I think we might have had a sneaky upgrade, because our room was HUGE, with a little separate living room area and a lovely fruit and cookie plate. The bed was comfy and the surrounds were nice and quiet. The breakfast the next day was delicious as well! We booked with booking.com so got a pretty good price as well as a lovely stay.

"one night visit"

4
19/10/2015

we stayed here on bed only ? the advert said free breakfast but we paid for it as it was`nt included............. the room was very comfortable and clean we had a lovely view over the garden. the breakfast was good everything hot and fresh the service from all staff was fine. we would stay again.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Kevin, Thank you for your review and I am pleased that you enjoyed your stay with us, I am not sure where you may have seen an advertisement for free breakfast but if you could kindly email me details of that on [email protected] I will certainly look in to it? We look forward to welcoming you back in the near future. Kind regards Louis Rigney

"Visiting Denise"

4
19/10/2015

I came to visit my daughter who lives in Winchester. We stayed at the Winchester Royal Hotel - which is not only a lovely historical hotel (you can find the hotel's history labelled in the walls of the hotel) but also the location is great (right in the city centre). The restaurant and food aré also fantastic. The staff members were very friendly. We had a very pleasant stay and really enjoyed the hotel. However, my main major criticism would be for the room service. The cleaners did not satisfied our expectations for a four star hotel. For instance, we did not bring our personal hyginic products, as expected we were provided with these supplies by the hotel. However, they were very small and were finished by our second day. We expected to be provided with new ones - but this never happened. Also, the room cleaning was not great as they did not take away our dirty dishes and glasses, basically they did not tidy up properly. This issue would definetly make me think twice wether to stay in this hotel for a next time. Specially given the fact that in price wise of this hotel you would definetly expect a better service.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Benjamin, Thank you for your review, I am sorry to hear of the issues with Housekeeping, our standards are normally very high in this area and I have passed this on to my Head Housekeeper to ensure corrective training is carried out. Please rest assured that if you do visit us again this matter will have been addressed, I am pleased that other than this you enjoyed your stay with us and we look forward to welcoming you back. Many thanks Louis Rigney

"Great 40th Birthday present."

5
17/10/2015

On arrival we was greeted with a warm & friendly welcome. Staff was friendly , hotel was lovely & very clean. Breakfast was very good with a nice selection of full English & continental. Our room was stunning & spotless. We loved the selection of hot beverages & the toiletries. A lovely touch was when my partner & I came back one cold evening to a warm room where one of the housekeeping had brought in a portable heater & turned it on ?? We loved our stay there & we will definitely go back & recommend. Thank you to all the staff there at The Winchester Royal.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Osman7599, I am very pleased to hear that you enjoyed your 40th birthday with us and that the team looked after you so well, please do not wait until your 50th to come back and see us! We would be delighted to welcome you back for your 41st. Best regards Louis Rigney

"Lovely stay for a wedding!!"

5
13/10/2015

My boyfriend and I stayed here overnight at end of September to attend a wedding reception held here. we arrived fairly early on sat lunchtime as id read there was limited space. we did know there was an additional charge for the parking but the hotel is so central its well worth it. we were checked in by a lovely reception lady who said we could have the room as it was ready. it was in the garden block not a great view but the room was large beautifully clean and so close to the bar and garden we had no complaints. we walked out for lunch to the weatherspoons 5 minutes up the hill and met friends. the wedding was lovely held in the large function room and the evening was beautiful so we all stayed in the garden till very late, the 24 hour bar is a godsend. brekkie the next morning was everything you could need or ask for with masses of fresh cakes normal full English and lots of toast n nice things. we had a lovely time and would definitely stay here again perhaps for a little crimbo shopping.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Budbird, Thank you for your review, I am so pleased to hear that you enjoyed your stay with us and that you are looking forward to your next visit, if you are planning to visit again for Christmas I can highly recommend our Christmas Market Package which you can see on our website or alternatively please contact the Hotel directly and we will be able to provide further details. We look forward to welcoming you back in the near future. Best regards Louis Rigney

"Fantastic stay"

5
12/10/2015

We thoroughly enjoyed our stay at this hotel,The lady at reception was very helpful when I asked if we could move room as my wife has walking difficultys.The room was clean & spacious & the bed very comfortable.We ate in the restaraunt & found the food & service very good.The location of the Winchester royal is excellent.We would happily stay there again when visiting Winchester.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Allan, Thank you for your review and will share your positive feedback with the team, we look forward to welcoming you back in the near future. Kind regards Louis Rigney

"A special treat for my husbands 80th birthday"

3
12/10/2015

This was booked by our two sons as a surprise for their dads 80th.A garden room was booked and paid extra for so that we would have a nice view. Three other rooms were booked for rest of family. We arrived about 1-30pm finding nowhere to park, not even a designated place for blue badge holders!!!! On checking in was told , yes a garden room was confirmed for us but rooms weren't ready so luggage had to be put in board room,so already a problem because of no parking!!!We sat in lounge because receptionist said she would call us when rooms were ready, and she had said the rooms were side by side.By 3 o'clock the rest of the family had arrived so my eldest son went up to see what was happening,and was given keys number 135 and 141!!!!!!!!next door to each other , I don't think so , and when our son checked our room overlooked a car park and an ugly nondescript building....no garden!!!!!! He went back down to reception ,not the most helpful I must say, only to be told the garden rooms had all been allocated and there was nothing they could do, so how come it was available earlier!!!!!!!Just organized chaos and most disappointing.Just glad as a family we didn't let that part of the surprise spoil his birthday, just glad they had booked the meal elsewhere. We came back and spent the later part of the evening in the lounge and this hotels bar must have had a good evenings takings from this ordinary hard working class family. The final straw was when my son asked for the refund on checking out he was faced with another "helpful " receptionist who found it very difficult to understand it was for the room we never had...and then had the gall....to take £10 back for overnight parking...disgusting. We have many brilliant places in Pagham , public houses and likewise all with character who do B and B and lovely meals and have car parks that you don't pay for and with disabled bays.I expect you can gather from this your hotel isn't one that I would want to return to, and probably never would. My son had looked you up on trip adviser and you came out one that he thought would be just right, sorry but not so.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear KitJ, Please accept my sincere apologies over the mix-up with your room and I have spoken with the Head Receptionist who has admitted this was an error on her part, these instances are rare and we are usually able to swap rooms where possible but unfortunately we were fully booked and unable to do this on this occasion. I am also aware that the receptionist was the same person on check in and check out offered her profuse apologies to you, sent complimentary drinks to your room and reduced the room charge by £20.00 upon checkout. I do not wish to see any of our guests to leave us unhappy an if you would like to visit us again in the near future I will be pleased to offer you a preferential rate on your next stay with us and I can be contacted at [email protected] Kind regards Louis

"Not as good I we expected"

3
11/10/2015

We often stay in hotels and were delighted to spot this one on travel zoo for £99 for an overnight stay with 2 course dinner included. On ringing ahead we were offered a seat in the dining room at 5.30pm ( we were not going to arrive until 6.30pm ish, or 9.15pm, this was the only options. We took the 9.15pm but were not really happy to be eating this late. The staff in the restaurant were very nice but you could see were rushed off their feet, the hotel appeared to be very full and busy. We ordered some bread and olives as we were very hungry, these took 40 minutes to arrive!! My husbands starter eventually arrived but was cold (crab cakes). We decided not to make a fuss as this was about 10.15pm and we really wanted to eat as we were very tired. The main course of pork was very nice but we were past wanting it by 10.25pm!! Again the staff were apologetic and very nice but the kitchen could obviously not cope with the amount of meals ordered. Our room was small and clean. (116). The room contained no mirror so I was not able to dry my hair very well, the only mirror is in the bathroom, this could easily be addressed. The bathroom had no where to put anything, make up etc a shelf really is required, also no towel rail which again is easily sorted. The toilet roll holder is directly behind you so impossible to reach!!! Sadly the car park was full so had to park quite a distance away, this meant getting up at 7.45am to go feed the meter!!! The room was very hot and by this time we decided to have an early breakfast and leave. Breakfast was good, self service and very busy. I rarely find reason to complain and I do hope this will help the hotel to correct some issues which I am sure affects other people.

"garden restaraunt was a delight"

5
10/10/2015

j Just spent a lovely night with evening meal and breakfast at the winchester royal hotel .Food was excellent staff were friendly and helpful. Room was very comfortable and had everything that was required to make our stay memorable I would not hesitate to recommend this hotel and winchester is a great city to visit.we had a room overlooking the garden it was a little oasis right in the city centre

"25th Wedding Anniversary "

3
09/10/2015

My wife and I stated here for two nights this week as part of our Wedding Anniversary. Mostly we enjoyed our stay but there were a few issues. Although I rang ahead and made the hotel aware of our anniversary we weren't made to feel special and I had hoped for a room upgrade to be offered but this was not forthcoming. We used a Do Not Disturb sign and was expecting the room 'stocks' to be replenished with items left outside the room as per the hotel instructions. Unfortunately this did not happen even after asking reception multiple times for more towels etc. Another point to note is that although there are telephones in the room nowhere did it state what number to call reception on. The supplied iron in the room leaked and overall the design of the room was poor- the mirror was too high and chairs too low. We were aware of the high parking cost and prepared to pay it but I was not happy when checking out the "business" customer in front did not pay a penny for parking at all.. Although we didn't take an evening meal in the hotel the included breakfast was lovely and we recommend it. So to summarise, an enjoyable stay but the hotel needs some fine tuning..

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Ivan, Thank you for your review, I am sorry that you did not receive any Housekeeping supplies as these would normally be left outside the door if your DND notice is on, particularly if you had requested this it would be very remiss of our team not to deliver these and I will speak with the Head Housekeeper? The number of reception is detailed in the Directory of Services folder in the room and having just checked this again it is shown five times. ("Dial O") Our Corporate clients pay a fully inclusive rate negotiated on volume business levels placed throughout the year which includes parking and breakfast in their rate. I am pleased to hear that you enjoyed your stay overall and that the points you mention did not affect this too much. Kind regards Louis Rigney

"Absolutely wonderful stay"

5
08/10/2015

I stay in hotels about 150 nights a year so I am a bit jaded by the experience. However this hotel was wonderful. The location was excellent - right in the centre so an easy walk to the main attractions of Winchester. The room (in the garden wing) was lovely - a good size, enough work space, very comfortable bed and plenty of plug sockets. Breakfast was the best I have had for a long time, not just the selection but also the flovour of the items, a real change from bland chain hotel servings. The staff were all excellent too, very polite and helpful and genuinely interested. Broadband was ok but seemed a little slow, the wifi connection was good but the bandwidth and speed were limited. There is also a small car park on site. I will certainly be back.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Marcus, Thank you for your review and I am pleased to hear that you had such as wonderful stay with us particularly as a seasoned traveller, we are having our Wi-Fi system completely upgraded in the near future and we look forward to welcoming you back. Kind regards Louis Rigney

"All good things………."

3
08/10/2015

Just back of holiday and should have been checking in at the Winchester Royal a per usual as I have done since May but alas I'm forced to book elsewhere as my booking requests for October were met with deathly silence, So it's a good time to review once again after having in affect taken up residence for the best part of 5 months. Best way I think is to use my original review as a base The setting hasn't changed still as lovely now as it was in May, however having occupied many rooms each room has a different view. Try to get a room with garden views which are located in the new part of the building. Rooms in the older part of the building do have a certain charm to them and the ones I stayed in had enormous bathrooms the only downside is the shower settings seem to be super sensitive the transition from artic cold to molten lava type heat is tiny. Car parking in 5 odd months only had to park offsite 3 times, your best heading to the Parchment Street car park as that's the one which always seems to have spaces and the trek round the one way system if you can't find a spot in the main car park can be confusing. One last thing it would appear I had outstayed my welcome, so it would have been nice to know why after all I was only a low maintenance paying customer for nearly 5 months.

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Kam, Thank you for review, I am bit puzzled by this one as I am certainly not aware of any reason we can't accommodate you? I have asked Lindsey in reservations to look into this and she will be in contact with you early next week. Kind regards Louis

"Afternoon delight"

4
06/10/2015

Bought this for a friend for her birthday she enjoyed it very much, so decided to treat some friends to an afternoon out with my husband and afternoon tea. Have to say it was delightful, lovely selection and plenty of it.staff very friendly will definitely do it again

GMWinchester, General Manager at Winchester Royal Hotel, responded to this review
Dear Joan, I am pleased that you enjoyed our ever popular afternoon tea and we look forward to welcoming you back. Kind regards Louis Rigney

"A really enjoyable stay!"

5
06/10/2015

Despite their computer system being down the hotel honoured an online booking that did not get through. All facilities, food and service were excellent! Especially the meal deal! Really comfortable room. Can't wait to go back!

"Loved it"

5
04/10/2015

Room was lovely and clean, the bed was super comfortable. We booked Using a travelzoo voucher Which included a two course dinner, the meal was SO good! I would go back again just for the food. Breakfast was also good. would recommend to anyone visiting Winchester. The outside garden looked really nice, shame it rained when we were there so we didn't get to sit out in it.