Best Western Plus Wilmington/Carolina Beach

Donna works in the breakfast area. Soooo friendly and helpful on our experience and the two girls that work the front desk are so beautiful and amazing and friendly. They helped make my experience so amazing

This is an old hotel in need of serious renovation. Poorly lit, dim rooms, dingy room, not to be blamed whatsoever on hotel staff of housekeeping which we found to be superior. While it is nice to offer a jacuzzi in the room, it was positioned improperly so as to make access extremely difficult and unusable.

The staff was extremely friendly and helpful. I did have an issue with the internet at one point but it was quickly resolved. The indoor pool was nice as I was traveling in the winter months. The room was very clean. I would definitely stay here again.

The hotel had a musty odor throughout. The room was clean, but smelled odd. The beds were below average in comfort & the pillows were lumpy. The worst part was no ice available for guests. Both ice machines were not working which means the management hadn't tried to repair the first machine for so long the second machine broke. Unacceptable.

Had to leave after one night (of three) due to cockroaches. Also the room was just worn down. The staff refunded me the two nights and gave 10% off my first night. We fortunately found another place during the Christmas season. I will say the breakfast was very good but the experience was not worth the price. This will be my first and last time going to a Best Western.

walked in the room and saw several cockroaches on the wall and room had an awful smell upon walking in. after waiting for 10-15 minutes at the front desk to check in. worst experience at a hotel ever.

Breakfast was good and clean. People there were friendly and nice. We only stayed one night due to it being a quick trip. Queen beds are like full size. Lots of stores/ restaurants close by and easy to get too. Beach close by but you need to drive not walking distance.

We had to be moved three times sheets were dirty TV didn't work phone didn't work the second time someone was in a room they didn't know who was in the room third move in that room it was still dirty but we stayed in it and the second day we were there we found roaches they had roaches in the hotel yes roaches so all the money I spent on the hotel I had to come home and buy all new things cuz I had to throw everything away for not just me but my wife and my daughter as well worst experience ever been trying to get a hold of corporate but no one will return my call so if someone does read this my number is 704-677-4966 checked in on September 29th checked out October 1st 2023

The Best Western on Carolina Beach Rd is very conveniently located if you want a trip to the beach but want to avoid the high prices of Carolina Beach. The hotel is located about 15 minutes from Carolina Beach. The hotel is very clean and serves a complementary breakfast and wifi.

We stayed there several months ago and again recently. The staff were wonderful. Very helpful and friendly. Great location near restaurants and shopping. Not too far from the beach. The rooms are small but fairly comfortable with only double beds. The rooms on the front side are noisy from the nearby road and fire station. Weak and slow WIFI in the room. The building is showing it's age and lack of maintenance. The hot tub has been broken apparently for several months. Very odd that it hasn't been fixed. The pool was not heated either time. Big safety concern is that the back doors do not ever lock. Anyone can walk in. It appeared that there was once a keycard lock system but it was removed.

My brother and I were camping on a surf trip and it was crazy hot out. We decided to book a room at the BW and the receptionist was so kind! We got a room the day of and she advised me to join the BW rewards for a discount. Money is tight, so the discount was so nice! Great, friendly staff. Stay here!

Closest hotel that was across the bridge from Carolina Beach, without outrageous pricing. It wasn't the most outstanding best western we have ever stayed in but it was convenient and comfortable. I would definitely stay here again!

The in room hot tubs don't work. We were placed in 3 different rooms (1st was locked from the inside, 2nd was not cleaned yet, 3rd has a floor, and fourth was finally suitable) the pool bathroom had poop on the floor, the guests in the pool were not accompanied by parentals and screamed excessively which we could hear from our room.

We booked our hotel, went and checked in, got to a room, and the smell was just awful. Went back to the front desk and was treated very nastily . She did give us a new room, but it smells equally as bad one other client. There said his job puts him up there all the time, and now he brings his own air fresheners with him! When I went back to the desk, the second time, the clerk started yelling at me, told me to get out of the way and let me take care of her “ customers” and told me to leave or she was calling the police. She said she would not check me out because I had already checked in so I am stuck paying for this and I'm having to fight to get my money back. I will never stay at the best Western again‼️

Ditry, old musty smell in the whole hotel., tv goes in and out of service, beds are old needs to be replaced. To,many things to list. No ice machine's working. called the front desk twice for the tv problem and put on hold for 15 minutes both time's and nobody came back on.

If you are in the Carolina Beach area, please stop in at the Best Western Carolina Beach. I will not stay anywhere else in the area! Vanessa and her team - Ms. Kathy, Jada, and Larry are the most thoughtful caring staff. You will not be disappointed.

We have nothing but positive things to say about this Best Western! Friendly staff, clean rooms, great location. We will definitely stay at this hotel again, and we highly recommend it for anyone visiting Wilmington or the surrounding beaches.

This hotel is a great value for your money! We had a good experience on our recent trip to the coast. The staff were courteous and welcoming, and the rooms were clean and appropriately stocked. We were especially glad for the indoor pool and the hot tub, because it was storming on the first day of our trip. The breakfast is also surprising! We were offered a full breakfast of eggs, sausage, pancakes, yogurt bar, juice, coffee and more!

Are you interested in spending ~$200 to be disrespected and have your time wasted? Do you want your brief escape from the stressors of life to be meet with a staff that doesn't care? -Incredibly poor customer service and manners over the phone -On hold for 20 minutes because they were far too busy. Had the call ended promptly after I got with someone. Claimed they are unable to tell you about booking over the phone. -Was on my way there in person because it seemed like a lie from the start -I get there and there is only 1 other person in the lobby -Asked if they were busy today and told that they haven't been busy. So why was I put on hold for 20 minutes? -They have access to everything in front of them to tell you about booking, which includes the phone in arms length. -The jacuzzi only works sometimes "It's a 50/50 shot" They are one of the only places in town that has one and they don't care to make it more more than a coin flip of times. -On my way back home I decide to cancel my room because "Do I really want my special occasion to be like THIS?" Not a chance. -Called to cancel to be meet with more poor manners -Wasn't even told any variation of "goodbye" so I am waiting for the next step with a hung up phone. Everyone knows that the front desk sets the expectation for the business. It's one of the most important things they teach you in training. Here we are, where the front desk: waste your time, doesn't care about the example they make, communicates with poor or zero manners, doesn't seem to care that they are there, and doesn't even tell you goodbye. So I ask you again, are you going to pay ~$200 to be disrespected, have your time wasted, and to invalidate your retreat away from perpetual nonsense? You will not find that here For manager purposes, I don't know the employee's names because of the experience what encouragement do I have? Instance occurred with whoever was on shift Tuesday June 20th, through 2:39pm to 3:20pm.

DO NOT STAY HERE!! We tried 6 different rooms, each was infested with ROACHES. The plumbing didn't work in 2 rooms and the lights either didn't turn on or flickered in 2 other rooms. This was not a family friendly hotel. Finally had to leave for another hotel because each set of rooms they gave us just got worse and worse. They have refused our request for a refund even though the rooms were uninhabitable. Do not stay here especially with kids!

This hotel is INFESTED with roaches. If we could have left in the middle of the night, we would have. The pool and hot tub are both unusable as they are FREEZING cold. The bathtub backs up horribly so you are standing in half a tub full of water. I wouldn't stay here again if you paid me! Do yourself a favor and book elsewhere.

This property has serious maintenance issues and is not up to the quality customers expect. Our first room smelled disgusting and had all of the ambiance of a jail cell. There was no way I was going to stay in that room. We returned to the desk and they were very nice. We were given another room, 303. At least this room didn't smell bad. But, the room was very dated. The carpet was worn, the bathroom door dragged on the ground to the point that it was difficult to close, there was a bad stain on the ceiling above the tub and there was pink mold in the tub.

Our room was damp and smelled musty throughout the 2 night stay. The AC unit was noisy and struggling to work. The entire hotel smelled like they were trying to cover up the smell of smoke and was very unpleasant.

Nice hotel, very pleasant and professional staff. They need to post on the reservation site this hotel requires a $50.00 to $100.00 deposit for room cleaning if someone smokes or has pets! Be up front about it. That should be listed along with the taxes and resort fees! This is a big negative in my book!!

I checked in late at night and front desk person was very helpful, it was easy checked in and out, nice smile on face. Manager was very helpful when I asked him for a help. Great location , clean property inside and outside, accessibility to shops and restaurant and great price to stay.

This was one of the crappiest places I have stayed. The ONLY reason was it so convenient to other family. Price was ridiculous for what we got. I would definitely NOT stay at this one!!! Find another hotel, please!!!!!

While the location was quite literally perfect, that's all the good I can say about this place. The rooms are ancient, the bathroom door didn't shut, the tv was broken and the room smelled heavily of mildew. Updates are desperately needed for the rooms that they charge nearly $300 for a night.

Poor customer service I just wanted to enjoy my experience on my birthday but I couldn't even brush my teeth in a working sink and the lights were broken wouldn't switch my rooms d/t staffing shortage when I complained it became a my problem not helpful at all

I was little busy and they did excellent job in quick checking and very cooperative. They are very supportive and helped my all questions. They gave me a big smile soon I entered. I always stay at this location when I am in this area.

We stayed at the hotel to attend our granddaughter's graduation ceremony. The location was excellent and the Hotel was very clean with a great staff. The complimentary breakfast was better than most and there were plenty of restaurants in the immediate area.

Broken appliances, fruit flys in our room, We had 2 roaches in our room. We were in town for 2 nights for a wedding. I left the front desk know about some of the issues and I got an apology but nothing done to correct it. I don't expect perfecting but this definitely fell below expectations.

Very resourceful and helpful staff answered all my questions. They were quick and efficient to respond and had a great conversational skills that made this trip even more enjoyable. Would recommend this location!

I would say 10 out of 10. Great service, clean property and easy check in and check out. They were very helpful and smiled every time we asked for any help and they helped promptly. I can definitely recommend our traveler friends to stay at this property. I will be back again to stay at this property whenever I will be in this area.

It was remarkable welcoming during checked in , easy and helpful, clean room, friendly check out and smile to keep our day happy. We will definitely stay again at this location when we visit Wilmington, NC

We are a non-profit organization that uses the Best Western Plus (Carolina Beach) for guest speakers and presenters. Following the Covid shutdown, we resumed programs and reserve rooms for speakers and presenters once again. Universally, our guests are extremely pleased with the accommodations. The staff is most helpful (front desk especially so) and the property immaculate. We are proud to have our guest satay there.

The Best Western Plus Wilmington/CB exceeded expectations in a huge way. The building is beautifully redone, the rooms are clean and very nice, the amenities were wonderful and the staff was nothing but kind and helpful. Couldn't recommend enough and can't wait to be back ASAP! Thank you BWP!

We really enjoyed staying here.Everyone was pleasant and helpful. They made us feel at home. Only disappointment we had was spa wasn't working and they were trying to get it fixed but were waiting for parts to come in.We plan on going back to Wilmington frequently due to family being there so we plan to stay here again.

Our stay was enjoyable while we were there, The hotel is very close to the beach. The check in process and the staff were really friendly and helpful. Everyone was very attentive and greeted with joy. The rooms were clean and tidy.

I paid full price for king size bed with a hot tub and the hot tub had an out of order sign taped inside the unit, couldn't even use the hot tub during my stay and I even requested a king bed with hot tub room. The hotel did smell very nice and rooms were very clean.

Walking on the tiled floor was unpleasant. The floor was so dirty, the bottom of my shoes stuck to the floor. Yuck. The hallways were not vacuumed once during our entire 8-night stay. The bathroom did not have a fan, and several outlets and lamps in the room did not work. It appeared that the hotel lacked maintenance and cleaning crew.

First room was not cleaned or more likely had been used for very short term purpose after cleaning. second room on ground floor with unlocked window and dsiconnected smoke detector. not hard to figure out what going on. Lots of pot smoking, disconnected smoke detectors, questionable things going on in parking lot, vending not working etc. place need some serious updating to policy, staff etc

The first room we checked into was covered in mold. The front desk didn't even seem surprised about it and automatically handed over a room key to a new room. The new room seemed ok at first glance but after having the AC on mold began appearing in that room as well.

Their was stains on the chairs the bathroom door scrubbed the floor when opening and closing it. The sink wasn't in the bathroom and it was cracked up. There was nothing to cover the pipes to the sink

I learned the hard way that best western is a franchise. The owner of this facility clearly doesn't care about it's up keep. I will honestly never stay at another best western hotel unless sleeping in my car is somehow not an option. I wish I was kidding but we closed the curtains on our room after a 10 hour drive to find the curtain covered in black mold. Yes the staff were very polite and changed me to a different room, but how could you seriously let the hotel get that bad in the first place?

This hotel was indeed a comfortable and nice experience overall except the guest room. The lobby and other areas were exceptional but their downfall was the jacuzzi / hot tub being out of order which is why I booked in the first place. The location is AWESOME! Great food restaurants like Bdubs, IHOP, etc walking distance and the beach 7 min up the road. This hotel would have been a 8+ of 10 for me IF the rooms were cleaner. There was something that looked like mold on the ceiling but the receptionist stated it was a water leak. Also, the room and curtains(layered with dust) was a big minus! It took me a few minutes to wipe down and dust to feel comfortable. I'm sure it is because of a lack of workers which makes it difficult to clean all the rooms correctly. The price I paid is why this was an issue for me. To resolve an issue like that I suggest you bring your Clorox wipes and Lysol.

I was very disappointed in my stay. I had several things that were not what I thought should be for the price that I paid. First room I was given was smelly and wet. Found pizza in the microwave from the previous people. Had to bag garbage and put outside room and get towels from front desk if we needed them.

Customers this is a great hotel I'm sure when the pool is open. The customer service is 10/10. The rooms where not in great shape. There was no fan in the bathroom. Ac was leaking. The door never shut on its own

Very great place stay! Loved pool and Hot tub, as long they working. Great service , freindly , location perfect, rooms nice , great customer Serives. Only problems hot tub not working , try there best fix and fridge didn't work. Overall nice place to stay

Front desk clerk was high on drugs. Asked for my username to log into system. When I told her I didn't work there and that she needed to log in to do that, she then proceeded to show me her resume. Besides that, bathroom door didn't lock. Toilet lid didn't stay open. Shower pressure couldn't put out a fire. Not worth $230 a night. I will never stay here again and I suggest no one else does either.

Staff was helpful. From start to finish. Manager engaged in a conversation with my kid & didn't get annoyed by his constant questions. I was impressed. They made us feel welcomed and I'd definitely stay again.

I traveled alone to spend time with my daughter who's at UNCW and to enjoy the beach. This hotel is about halfway between both. Though this hotel isn't as large as some of the other chains, it has been clean, cozy, nicely decorated, with comfortable beds both the times I stayed there. The staff is always exceptional, and the indoor, heated pool and spa area has a great relaxing ambiance. For the money spent, it it a great option.

Very clean and friendly staff! Great location!! Fast and easy check in. Good price.Really recommend this hotel, felt very comfortable staying here. Will be staying here again for our next family vacation.

Unfortunately this has been my least favorite experience at this particular hotel. When we checked in we were first told that our night would be free because they did not honor their 24 hour front desk claim, causing us to pay full price at another hotel that night because we were unable to check in, it was not free. We still paid more than half the price of our reservation even though the previous staff had checked SOMEONE ELSE into our room without even using an ID which left me with a far inferior room that smelled like mold, have us headaches, had exploded soda in the fridge that room service only made a bigger mess of and had half the size whirlpool tub as the other room and had no towels in it.

We were pleasantly surprised by both the quality of the hotel and the friendliness and helpfulness of the staff. This was just a stop over late night check in between two distances. Check in was very good —quick and easy. However once we got to our room we realized that the one small queen bed was not going to work for my 6 foot 4” husband and me, his not so small wife! We returned to the desk and the desk clerk Miss Nina immediately found us a new room with a king sized bed and very cheerfully ensured sure that the room had towels, etc. we really appreciated this last minute change and it made the difference in our nights sleep. Later we asked for a recommendation for dinner and she suggested the restaurant next-door and as she promised the food was great. I would highly recommend this hotel especially during the Covid crisis. The room was clean, everyone is wearing masks and the pool is still open which appears to be a novelty in this date and time. Thanks Miss Nina for making our vacation week very special.

Great customer service, nice rooms, not too far from the beach and very hospitable! Good place to stay if you are going to Carolina, Kure or Ft Fisher beach!Don't know what else to state ecept stay at Best Western!

This hotel is very outdated. Dirty hallways. I saw only one staff member wear a mask. I was visiting my 80 year old mother who was post surgery and risking infection during this pandemic is to be taken seriously.

Nice experience, staff was very courteous and helpful. Hotel has a nice indoor pool but was unavailable due to the Pandemic rules in NC. Would recommend this hotel to anyone looking for a reasonably priced place to stay while in Wilmington.

The hot tub was huge. They just need to service their hot tubs and Doug ke check that all the jets on all of their tubs are in working order and all work with proper water pressure etc. Out tube worked awesome on one side, then the jets o the other side barely worked.

I love taking my family for a quick get away trip where they can swim and just get out of the house for a night and this hotel is perfect, its not expensive and it's got a nice heated pool and hot tub

nice well kept hotel, friendly staff, clean rooms, only down side is the noide from the highway, i suggest requesting an interior room if you want any sleep, indoor pool and hot tub were nice, breakfast was better than expected, pretty good for the price

Best Western Plus Wilmington was a delightful place to stay. We were upgraded to a jacuzzi room. Although we were short on time, the indoor pool, as well as the jacuzzi, looked so inviting. Breakfast was better than the typical hotel food. Staff was pleasant, helpful and friendly. We're definitely going back.

This hotel is in a great location. Breakfast every morning helps keep expenses down. My daughter enjoyed the pool. There are excellent restaurants within walking distance. Beaches are a quick 10 minute drive.

The room was clean and had no cleaner fluid smell which was great. A few streets lost power one night, which included the hotel. Not only did the hotel staff show us how to get into the hotel; he provided a flash light while walking with us up the stairs and made sure we were secure in the room or if we needed anything. The power was back on in about an hour.

Really enjoyed our stay at BW with last minute decision on visiting relatives in the area. Overall general appearance, cleanliness, staffing, breakfast, bedding, lighting in parking lot were very satisfying. The hotel has an indoor heated pool and a jacuzzi, deck area looked clean and well maintained. We didn't use either because our room came with a jetted tub which was awesome. Nice Water temperature and pressure. Room appeared recently renovated, came with a wall mounted gadget looked like “noise muffler?”. Bed and pillows were comfortable. Highly recommend and would stay again when in the area. Only rated 4 instead of 5 stars was due to the bathroom door is jammed - as I've mentioned with the newly renovation, looked like the door height was not calculated according to the tiling on the floor. We had to really “pushed/pulled hard” to open or close, if it's needed for privacy. Thanks for reading.

It was awesome!!! Everyone and everything was pretty good. Hotel was very clean and neat. Food was also great and good variety of choices. Always remember that this is the day that the Lord has made. Let us rejoice and be glad in it. Thanks

I had an early morning surgery so we stayed here to be closer to the hospital. I mentioned it was a bummer that breakfast wouldn't be ready for my son and husband since we had to leave at 5am (breakfast was 6am). The employee who checked us in mentioned to the morning employee that he had guest checking out early so they made breakfast and set it out an hour early for us! Without us even asking. I think that is excellent customer service. Both employees were extremely friendly. Room was comfortable, clean and quiet.

The owner of this specific Best Western parks his car in the driveway area by the front (check-in) door. The employees told us that he does this so he doesn't have to walk too far to his car when he has to leave. The last time we stayed there, it was raining and all the customers had to walk in the rain to check in and check out so the owner would not have to get wet.

Clean,quite rooms Pool area is nice and well kept up. The staff was super nice, from Wendy @ front desk and breakfast to Annelise at check out everything went smoothly!! Will definitely be back and recomend this Best Western to everyone who travels during the week!!

The staff was wonderful and always very polite and helpful. The first room I checked into was very musty smelling and I asked if they could address that, not much seemed to change that night, but I didnt have hot water so they immediately changed my room. Same must basement smell. I was very appalled by that alone because all my clothing smelt musty and like it wasnt washed properly witch was difficult when I was the maid of honor at a wedding for my stay. Rooms were cleaned properly. Towel racks were not stable and kept falling apart. Overall worth the price except for the musty smell. For someone who is sensitive to smells it wasnt a pleasant experience because of this one issue they couldn't fix.

Comfortable, clean hotel with good, friendly staff and close to dining. They have good pillows and reasonably comfortable beds, and the property is clean and well maintained. The only issue is that the hot water system apparently is an old "loop" system and if the property is not heavily occupied you may be waiting a while for hot water to show up - as in several minutes of just letting it run.

The was a horrible smell in the room 214 , it was hot as heck on the room no matter what you put the air on. There were some kind bug flying around the room it landed on my husband's shirt . We couldn't find it so therefore I didn't sleep ,for fear that it may land on me. There were long black hairs on the towels. We have military and triple A for our discounts and it was still crazy high. They only good thing I can say is that the staff were very corgil and welcoming.

The room we got had a serious mold problem, both smell and visual. We got in very late after driving 14 hours so tried to use the room. We left after 2 1/2 hours because of my wife's breathing problems. Attempts at a refund went unanswered and no one from upper management attempted to contact us. Bestwestern "I care" did nothing more than say thank you for expressing our concern. I would highly recommend not using this dangerous unhealthy hotel and probably avoid Bestwestern for their lack of concern for customers.

We use this property for overnight accommodations for business guests. All (last five years) have been more than satisfied both with the accommodations and the quiet, off major highway, location. The Inn's location, in the Myrtle Grove section of the city, is ideal for our purposes. Our thanks

This stay was absolutely horrible. Literally had issues of mold and mildew in 2 separate rooms. Had to go and stay elsewhere it was that bad. I will never stay at a Best Western again. This was way below standards of hotel stays.

Found used condom on the floor by bed wanted to wash my clothes but they didn't have any chage nor laundry detergent and kids jumping in the pool when it said no jumping in pool could even enjoy pool.

We had a great time, my kids love the hot tub, you just need better cable service, I love to watch movies and I love to come back, highly recommended, and the prices are really reasonable, thanks again, and see you again.!!

Rooms were very clean. Bed was extremely comfortable! Rooms needed a little updating but didn't bother us that much. Curtains do not have the complete black out which i didn't like. I had to rig up a blanket to keep the morning sun out so that we could sleep. Overall, I would definitely stay here again!

My hotel room it was in the third floor. It smelled so strong like mold the carpet felt wet, the air felt dense it was so nasty and the sheets felt wet-dry. You'd walk in after coming back from the beach it would make your nose feel so itchy we just had to open up a window in the middle of the day being at 98 degrees fahrenheit outside it was just two nights but the stay wasn't pleasant at all. The hot tub had way too much chlorine made our eyes burn because of the steam and our nose hurt because we were inhaling it. Cleaning service just changed the trash bags and left.

The jacuzzi that we paid extra for had 3 jets that did not work. - it was dirty when we arrived The fridge was leaking and it had old food Somebodies personal mail was in the drawers The couch/set that was there had sand in it. I found out the hard way when I decided to take a bath and laid in it. REALLY??? So serious my girl went into the dirty tub to clean it, bathed in it for a bit with the one cool jet left working, she got out sat in the sandy chair and then had to get back into the tub again. The wifi did not work. So I could not blog the mess I was in. Also, it took me 30 minutes to find the workout room. And the treadmill didn't work.So my four workout options went down to 3. I think that I have post-traumatic hotel stress disorder. PTHSD I am going to call my credit card company and get a chargeback for it. I have pictures to prove this mess.

My family & I checked into this property on Wednesday 7/10/19 for one night, (1st, let me say “Thank you” to the person that checked us in) I woke up around 7:30 a.m. Thursday morning to use the bathroom only to find out that the plumbing needs some serious work at this property. The toilet overflowed and I'm dropping towels on the floor so that the water doesn't get to the carpet where our beds are, I called the Front Desk to report this and spoke to Imari & was told she would be up ASAP. A few minutes later a house keeper came wth a plunger and about 5 minutes later said “I am done” so I asked who will be mopping up and if we will be moved to another room, the reply I got was “ I don't know hon.” I tried calling the front desk several time to no avail so I put my robe on & went down there...no one was at the front desk, so I waited. A few minutes later a gentleman walked from the back & I asked him if he was working the front desk & he said yes, I told him what was happening in room 208 & he asked if I wanted him to clean it and I told him my family & I would like to be moved. We got moved to the room next door that had a very musty smell, my family and I had plan for a late checkout at noon but right then & there we got dressed, went downstairs for breakfast & checked out. I found out that the gentleman I spoke to was the manager & his name is HP. No urgency at this property to move us from a room overflowing with toilet water. We will never stay at any Bestwestrn/Plus property ever again!!!

Went here and stayed for 1 night. Was accused of smoking in the room (I'm a nonsmoker also have asthma) was then charged a 250$ cleaning fee for them smelling it. Called customer relations, who is also no help, and now out of 250$ because they're money hungry.

There were 4 in my family that stayed there for 3 nights. The rooms are pretty small and crowded (they only have full size beds not queen) but it was clean. They do not offer roll-away beds either. The bathroom was a lot smaller than I expected too. The half couch/seat thing in the room did have stains on it and was very musty smelling causing the room to smell musty. I think this is where previous occupants would go down to the pool and would come back up and sit in it while wet. So we had to leave the window open the first few days to air it out. The walls are pretty thin though. You can hear people walking in the hallways, slamming their doors and we could hear kids running around above us late into the night. The hot breakfast was nice though. The staff was friendly too. Your are near several restaurants though, so there are plenty of eating options. I do think it was a bit expensive though (over $200 a night) to be 10 mins away from the beach with such small rooms. But it was ok and clean.

One of the best Best Westerns I have ever stayed out. The staff was very friendly and accommodating. I would highly recommend this motel. It is 10 minutes from the beach with easy access. I will be staying here again!

We stayed for two nights. The air was a bit glitchy to get startee but worked well. Hot breakfast with variety of options. Nice indoor pool and suitable for kids. The room was clean and house keeping was prompt.

The room was clean, it had all you would need shampoo conditioner soap hairdryer iron and a ironing board coffee pot with coffee and a inside pool. The personnel was friendly alway asking if we needed.

I have stayed here several times over the last 3 years. The staff is friendly and easy. Parking and access to entrance is good. Rooms are clean. Convenient to restaurants and beaches. Will stay here again.

We were dead tired from the 9 hour road trip when I took a chance and called to check availability. With two 10 year old kids passed out and my husband and I on the edge of the same the overnight clerk checked us in quickly gave a great rate and late check out courtesy. The wake up call was prompt, breakfast was various and delicious most of all every associate I encountered greeted me with a smile and salutation!! This stay was superior to my recent Ritz Carlton booking!!

Nice hotel. Great time for breakfast (6am--10am) I would have the personnel smile more and ask 'is this your first time' or a simple phrase such as 'if there is anything I can do to make your stay more enjoyable please do not hesitate to inform me'

The property and rooms were clean,the staff was friendly and the Continental Breakfast was quite generous. In addition, it was close to the beach, many restaurants and other stores. I would definitely stay here again.

I literally stayed our first night at a 1 or 2 star because of price. That hotel was terrible. We left that hotel to go to this Best Western hotel with our kids. It was definitely worth the price. The indoor pool was on point. It was not 5 star but it was definitely close.

I would definitely recommend this hotel indoor pool and jacuzzi we're great and it's not too far from the beach plus the added bonus of the jacuzzi in the room amazing. Breakfast was satisfying and they had plenty of choices for breakfast

In rating the Best Western Plus in Carolina Brach overall, I would rate my time as receiving excellent service. My experience was a clean room, delicious breakfast, and polite employees. I would recommend this establishment to others.

We were traveling with our 16 month old and it was a great stay. We were able to swim in the nice heated pool. The king room was roomy and great for our little family. Breakfast was good and all of the staff had smiles and were nice. Will be using the same hotel if we are in the area again.

The staff was very helpful and friendly. The hotel was clean and nice. The bed was comfortable, pool very nice and warm, breakfast was good. Our housekeeper Cathy was so nice she cleaned our room and made sure we had everything we needed. Hotel is about 10min from Carolina Beach. We will stay again

The rooms are super crowded. Bathroom tiny. Rooms are one third huge noisy jacuzzi. No steps. Very high. Hard to put plug In. Very loud. I was on first floor. Every time the room above me filled the tub. Turned on bubbles. Sounded like a jet landed at eleven at night. Every time it was used. Then you can hear it drain. Wakes u right up. Free breakfast is barely warm. Garbage. You can hear every sound. I wish I had not stayed here.

Staff was all very nice and the lobby/breakfast areas were all clean, I did not go into the pool area. The first room I was put into was filthy though. It looked like a drink had been thrown on the wall and was not wiped up, there were dust bunnies on the ceiling, and the bedskirt was disgusting, I didn't even want to know what the sheets looked like. I was upgraded to another room, it was clean. No issues in that room except the handle on the jacuzzi tub was broken so I couldn't use it but I wouldn't have used it regardless so wasn't a big deal. I would recommend trying to get a room on the back side of the hotel as the street was noisy at 630am.

Went for spring break this year, could not have asked for a better hotel. Breakfast was perfect with plenty of options. Staff were nice and helpful. Pool was clean and at great temperature. The rooms were lovely and comfortable

Loved the heated indoor pool. Very clean hotel with friendly staff. Breakfast was very good. Have stayed here in the past and will so in the future. Nice location with many restaurants and attractions nearby.

I stay here every wednesday and thursday The staff is great always on top of my needs. This is right next to my work and it has become my on the road home. I tell everyone to stay here. Keep up the great work. Plus your coffee is great

Easy location to get to. Everything was as promised or better. Breakfast spread was phenomenal with hot eggs, bacon, and biscuit gravy. Plenty of pastry, biscuits, toast, and cereal options. Heated indoor pool is lovely at night with colorful lighting that soothes after a long day exploring nearby Wilmington. Only a few miles to the ferry to Southport. Excellent and attentive staff made our stay a breeze. Will keep on our list of places to return!

Didn't find out pool didn't work until after checkin, bed was too hard, traffic was noisyNeed to tell if pool works at time of reservation, so can go elsewhere if notNeed room in back of property away from street noise

We are frequent travelers and very dissapointed on our stay. Staff was unfriendly and room was not well kept. There was mold on the window curtain and shower faucets needed repair. Door wouldn't shut.

Both best western hotels in Wilmington are great. The one downtown does not look fancy from the outside, but rooms are very clean and the staff very friendly. Walking distance from the historical district.

The staff tries to be friendly, but they are untrained from housekeeping completely to the lady that makes the breakfast. I was told they had no flood damage from hurricane Florence but first and second floors smelled like a mode pot. Out of my three day stay I had to go down to the desk to get my own towels and coffee had no maid service. As soon as they found another hotel with vacancies I was out there

Hotel was very clean and comfortable. We have a double room. Room was kind of tight but comfortable. Breakfast was really good. They had hard boiled eggs still in the shell. Very fresh. Was convenient to Wilmington and also beaches.

We are an educational and history related organization that utilize this fine facility for our out of town guests and guest speakers. The hotel is perfectly located, yet quiet and close to our venue as well as one of the finest seafood restaurants in the area. Did I say perfect?

We have booked rooms here for months for business this year. Great corporate pricing, Clean rooms, nice size rooms. We had 5 rooms 2 guys in each room, our president of our company even came and stayed in this hotel and was pleased with how clean it was, and updated also how the front desk was able to help out with billing. We highly recommend this hotel.

Bathroom had trash on floor and no towels was in room at 445 pm .Housekeeping had not completely clean room 204 and location was lovely just when you travel and get a room you want a shower and relaxation is a must , so overall it didn't meet that standard.

The room smell really bad, one of the staff at the front that check us in was very rude,. The only thing I like about this place was the breakfast was pretty good. It was very noisy I didn't get any sleep because people where making noise all night beating on the walls and on other people's door, I came here for business and to relax but never again.

We had to be moved to another room because our floors were soaked. The second room was even worse with wet floors, walls, and beds. The room and entire second floor had such a bad mold smell. Night manager was excellent to deal with but couldn't help

The staff was not very welcoming or helpful. The hotel itself was nice but the service left a little to be desired. The best staff was the breakfast crew; they should be promoted to the front desk!!!!

Very nice hotel clean and quiet. We stayed there for the Wilmington Boat Show. It was about 15 min away, but we wanted to be in between the boat show and Ft. Fisher so it was perfect. There are plenty of restaurants nearby and an IHOP one business over although they have a small complimentary breakfast if you choose. Housekeeping was friendly and helpful. We had an issue with the on site washing machine and housekeeping staff was awesome at helping us out. Would definitely stay again.

we stayed at the best western in carolina beach/wilmington in august 2018. first off it was way overpriced. long story short we found blood all around the toilet and blood all over the wall next to the sink where your hand towels hang. we notified them of this and left for the day. we came back over three hours later only to find they had not cleaned it. they switched us to a different room only to find that it stunk of ciggerates and cigars, the frige did not work and the ice bucket still had a bag of water in it like they had not cleaned this room either. we immediately made them aware of all of this and of the smoke smell so we would not get charged a smoking fee. then to ice the cake these crooks tried to scam us out of $300 on our credit card for a smoking fee. these people are dishonest crooks that do not know how to run a hotel. it just goes to show that no matter how nice a hotel looks that its only as good as the people running it. when i reported the charge on the credit card they were rude and acted like it was my fault. i honestly believe they tried to scam me and see if i noticed the charge. i did not even leave a review because i was trying to be nice about it, until i noticed they tried to scam me on my card.

Rates go up extremely for any holiday. Then drop back to average rates. The beds were for me uncomfortable, very stiff mattresses. Security doors on back of building were broken and anyone could enter facility.

booked a room with a whirlpool for a couple days and as soon as we got there it smelled like mildew and cleaner.. we got to the room and the smell of mildew intensified.. furniture had mold on it and we were ready to go somewhere else.. they were kind enough to offer us another room and lower the rate but still felt grossed out.. the other room was smaller and had a whirlpool as well but was not the cleanest room I've stayed in... once I got over that, our stay was tolerable.. breakfast was one of the best I've had so far at a hotel.. very kind staff... overall an okay experience... probably will not book again...

The rooms are comfortable, well decorated and very clean. The pool is amazing! The location is halfway between the beach and downtown Wilmington- perfect location! The breakfast was great and the staff very nice. Only negative is the small beds, doubles instead of queens, makes a tight squeeze for four people. We will stay here again! RECOMMENDED!

The key cards stopped working on almost a daily basis. Outlets within the lamps and by sink is so loose nothing can charge or use....blow dryer. Light by sink you never know how many times you would need to turn switch up and down until light would turn on. Hot breakfast non edible. Good thing IHOP is next to hotel. Front desk never says a hello or good morning. House keeping okay but don't ask for anything after 6pm. Weekend prices a bit high. No warm or welcoming feeling.

Very nice staff, very clean rooms and building. The breakfast was good and had a big variety of items to choose from. I didn't go in the pool but it looked very nice at night it is lit up with different colored lights. Very cool.

Room was nice, housekeeping only so-so. Close to fresh seafood to take home, Seaview Crab in Carolina Beach. Michaels is a great place to eat. Close to beach accesses, lots of places to entertain yourself and family

Decently clean hotel. Not worth a $195 a night stay, even given the location and season, but you could do worse. Breakfast was ok and the area was kept clean. Second floor had a distinct mold smell in the hallways and rooms.

We checked out of our room from the Best Western Plus in Monkey Junction to simply check in to another hotel down the street. We were relieved to find this hotel so close to our home that was recently flooded and had to evacuate; however, that relief quickly turned into more stress. Checking into a hotel room for vacation or for a more unfortunate reason, like ours, parents expect to have a few things taken off their plates. As soon as we were given the keys to our room we stepped over the broken tiles in the doorway and unpacked our things just to realize that our room's phone and safe did not work (two things that we were going to use a lot during our stay). We had to phone the front desk from our cell phone and were told we'd be moved to another room across the hall. We then packed up our belonging again and were moved into another room to learn that its safe was also not working. After being without a home for a week and a half at that point we decided to just give up on the safe. Our room also had broken blinds, and broken tv remote, and the second day of our stay the refrigerator also stopped working and needed to be replaced. We lost all of the food we had in there, which is a big deal when you're paying for a home you can't live in, a hotel room, and everything you need in the mean time. During our time there we also experienced walking through smoke from rooms on the first floor on the way to the elevator, an employee fight in the lobby while apparently quitting on the spot very loudly, a broken hot tub, and to top it all off - our daughter was locked in the bathroom off the lobby in the pool room. Had we not been waiting there and gone to check on her (heard her screaming and pounding on the door for help), who knows how long she would have been stuck in there. When we alerted the front desk they simply said, "yea, that happens sometimes". Most of the staff was great; however, this was just unacceptable and we found different arrangement as soon as possible at the Hampton on 17th. We have now sent an email to the hotel and left two voicemails for the general manager and received no response. I would like to request we be refunded for at least part of our stay.

Very nice clean place to stay, Friendly staff. Really a good location. Will most likely stay again when in Wilmington. Lots of restaurants. In an area where you can get to the beach in a few minutes and downtown wilmington is very close.

My room was horrible when I got there there was blood and black mold everywhere. It took over a hr for me to get in my "new room" which wasn't as bad the sheets were a bit dirty and we had to swap sheets to sleep. But 315 was unbelievable, although the staff was pretty nice.

The staff could not help with the lack of wifi connection, so I was forced to leave premises to conduct business. I reported it when first arrived the night before, but staff had no idea. They said wait till owner comes in at 9. That did not help me.

I have stayed at many hotels near Carolina Beach and this one is a hidden gem. Quiet hotel. Recommend staying upstairs if possible. Whirpool was nice and relaxing. Does take abut 10 minutes to fill up so plan accordingly. A few housekeeping concerns such as stray hairs near tub or spots on the desk, but nothing major. I wish there had been a listing of the tv lineup, but definitely enjoyed HBO channels. Great amenities such as pool, hot tub, and breakfast area. There are plenty of restaurant options nearby and the best coffee at Port City Java, but note the closing times of the restaurant, mostly everything closes around 12 or 1. Quick little drive to the beach! For the price, it's just as wonderful as a place to stay besides paying the big on the beach costs. Besides having a breakup during this trip, it was truly perfect vacation. Thanks for a great visit!

Every time we come to Carolina Beach, we stay here. We absolutely love it! The rooms are always ready on time for check-in, the breakfast is outstanding, and the front desk crew are always on point with their customer service! This location is perfect for families, as it's close to everything you need for activities and dining. The drive to the beach is only about ten minutes. Their pool and spa just add to the list of the reasons why we won't stay anywhere else but here!

Pretty good place! Definitely nothing extraordinary but overall very nice. Staff was nice. Everything was clean. The room was very comfortable but there were some cosmetic issues like the towel rack by the sink kept popping off and a small section of carpet seemed to be peeling back. The bath tub also let out water very slow. To me these are all very minor thing that did not affect how enjoyable my stay was. Love the pool and breakfast!

I have stayed here many times through the years and it has been probably 4 years since my last visit. The staff was very nice and it wasn't the worst hotel but the room could use some work and updates. The lighting was awful, there was mold on the bathroom ceiling, and the room had an odor I couldn't place (thinking either a previous guest smoked in room or it was musty), the shower curtain was all frayed and old looking. The toilets seat was too small for the toilet and the room could use a deep cleaning including shampoo carpets. The price was fair.

Well, I was charged for a upgraded room that I did not request. I was told that would accommodate me because I was traveling so late at night and would get there by morning, I was not accommodated. They tried to charge me $74 just to stay in a temporary room for about five hrs until my room was ready. Once I refused and requested to either stay in a cheaper room once it's available or receive a refund, I was told no I will be charged. From there I requested the manager and corporate number , April (front desk clerk) told me no and I will have to just take what is on file. She also told me she did not have either number. I ended up not staying there because of the lack of work ethics and I was still charged $205.39 for one night. I contacted the manager and left a voice message. I have not received a call back. This happened the 25th of June 2028.

Booked this just as a quick stay as we were going fishing early the next morning out of Carolina Beach. Upon check in room smelled mildewy and moldy, I understand the humidity at the beach but this was something more than that, Carpet was torn and room though clean and neat was well worn, Back door to hotel kept being propped open and someone threw up in the elevator so no using it. Next time I would spend a little less and stay more into Wilmington or spend a little more and stay in Carolina Beach. The staff was very helpful at check in and check out and breakfast was good.

Weekend trip. Room was expensive. Front desk staff was pleasant. We had a whirlpool room. Because that was all that was left available. There was a lot of furniture in tbe room and it felt kind of tight. There was a used washcloth on the shower curtain rod and the bathroom smelled like mildew. There was mold on the ceiling in tbe bathroom. There seemed to be some housekeeping issues. Breakfast was okay. Was in a good area for shopping and restaurants. About 10-15 drive to Carolina Beach.

We stayed at this hotel for just one night, thank goodness. The decor in the room was very dark, the bathroom was extremely small and the sink wasn't even in the bathroom. It was just in the room, which was bizarre. Also, when you took a shower the water wouldn't drain. On the positive side, the bed was comfortable, there was plenty of parking, and there were several restaurants within walking distance.

This hotel is clean and staff is friendly. If you are on a budget, it's a great value for the money. No frills but there is a pool. I was there for one night so it suited my purpose.there is breakfast as well.

Very Good Choice for access to Carolina Beach NC . Reception Front desk Annalyse was wonderfully helpful; she offered us her home made cookies on arrival! Enjoyed the indoor pool area and hot tub. Breakfast was very good as was the bold coffee. Although not fond of egg whites as a substitute for scrambled eggs and the turkey sausage was terribly dry. In a state like NC, known for their pork ribs, please serve the real products! Accessible room with a double bed should have had a tub with a grab bar rather than a hand held shower with a folding seat.Should have disclosed beforet checkout that a $2 daily safe fee would be added for an amenity that was in the room but not noticed or used.

My experience at this hotel was awesome. The breakfast was delicious (great options), the pool and jacuzzi were nice, and it was a very quiet hotel. It was very close to everything. The only bad thing was the bathroom extractor fan they should really install one so they will keep the bad odor out and not stay in the whole room..

Everything about this hotel was perfect. Hotel was clean, staff friendly and professional. Breakfast was great. If I was to every visit Wilmington NC this would be my spot to stay. I couldnt have asked for better. The receptionist was so kind she made goody bags for guests to grab and go if they were rushing. Very Nice Hotel. I would recommend it highly.

Overall a good experience. We arrived a little early and was allowed an early check in. The staff was nice and friendly, the room was well appointed and up to date, the location is near plenty of restaurants and a few minutes from both the coast and downtown Wilmington. The breakfast was an awesome free way to get the day started off. It's close to UNC-W if that's important. I'd stay again if in the area.

Very nice stay!!! Sandra tje front desk attendant is amazing!!! Their pool is nice and clean. Rooms are very nicely done! Love the breakfasts in the morning and its just a nice hotel to stay at!!! I would definitely recommend highly if you are going to Carolina Beach.

First let me start by saying that this hotel had the BEST hot breakfast that I've ever had from a hotel. It was nothing fancy, but the coffee was always hot, there was a good variety of hot and cold cereals, breads and pastries, and the eggs and meat were different each day. The breakfast area was clean and well attended. Kudos to the breakfast ladies, they do an excellent job! The room was clean and quiet; just a nice, basic, comfortable room. Staff was always pleasant and accommodating. We were in town to visit friends, will without question stay here again the next time we visit.

The staff was friendly, competent and efficient. The rooms were quiet, cheerfully decorated, and the beds were comfortable. I like a quick breakfast with good protein options for vegetarians, and found it here.

Must say this was a wonderful business trip the hotel room was so nice and clean the only problem I had was that the TV did not work properly and the safe in the room did not work properly but other than that it was an outstanding State the rooms were so nice and clean and the staff was so friendly disc was my first time ever staying at a Best Western but I will let you know I will stay at this hotel again when I'm in Wilmington

My husband, daughter, and I only stayed for one night at this hotel... but it was a pleasant experience nonetheless! When I checked in, I was informed that the room I had previously booked had a broken light fixture... so I was instead upgraded to another room that included a Jacuzzi tub! It was an unexpected bonus to our stay! My husband, who has sleeping problems, crashed like a baby on the comfortable king size bed. The heated indoor pool was extremely relaxing and well-designed. It was the first thing I noticed when I walked into the lobby... almost as if the hotel was saying,

Amazing front desk staff and 2 guest service managers that took exceptional care with our reservation. The room shower was roomy! and we enjoyed the hot breakfast and pool every day. Parking was easy and free. We would stay here again when traveling to Carolina Beach

The staff was AWESOME and very friendly, the indoor pool an Jacuzzi was AMAZING, the kids had a blast! The room was kind of small but it was nice. My invoice said one thing but I was charged $30 more.

We stay here when we go to Wilmington to visit family - the facility is beginning to show its age but seems well maintained and the staff is always friendly. The major benefits are the INDOOR pool for grandchildren and a good selection at breakkfast. The option of 2 queen bads instead of 2 double wouldl have been a help with a family of 4 staying - doubles are a bit on the small side!

Everyone was very nice and helpful. Rooms were very clean and well kept. We stayed over the Easter Weekend so we could take our son to see the NC battleship and NC Aquarium. We will definitely stay here the next time we visit the area and would recommend this hotel to others.

This hotel was used for a quick spring break getaway. There was a hair in the sink and a washcloth that we were not sure if it had been used hanging up on the towel rack. There were crumbs on the floor of the room that should have been vacuumed. Door to my room would not open several times I tried to enter and it turned green but would not open. Door was wide open to room upon check in. I asked about the door being open to the front desk and they said oh it was probably the housekeeping staff(seemed odd to me). The plugs in the lamp on either side of the bed did not work. Not so sure if we would stay again.

Room was clean and comfortable, pool was nice and my grandson enjoyed it. Loved the pancake machine, had them everyday. One downside which they have no control over is the raod noise. If you have a room facing the road you will hear the cars going by. But after a few days didn't notice it as much.

I was just here for the Wrightsville Beach Half Marathon, this was a great location only several miles from the beach, downtown and only a couple miles from UNCW. The hotel is clean and looks newly updated. The staff was very friendly, and the breakfast attendant opened up breakfast half an hour early just for me. I asked just to make a waffle and grab some juice before my race and she started bringing out the eggs, bacon, etc. Would definitely stay at again.

Very nice place. Great location. Very friendly and helpful staff. Our room was great, clean, large, comfortable and quiet. A good hot breakfast. Wifi worked easily. We'll stay there again and highly recommend this hotel to anyone.

Nice little getaway weekend, with indoor pool and spa, and breakfast. The room was a little quirky in that the sink/vanity is not in the bathroom but is instead just inside the room, next to the open (curtained) closet, across from the bathroom. Loved the sweet chaise lounge and the mini-fridge, and breakfast was well-stocked, including gluten-free scrambled eggs. Room for improvement: poor quality sheets and a just-warm-not-hot spa.

Nice big room, very clean. Comfortable bed. Indoor pool was warm. Hot tub was relaxing. Staff was very helful & friendly. They offer a big breakfast, eggs, sausage, potatoes, pancakes, oatmeal, a variety of breads, yogurt with lots of toppings, juices and hot coffee!! We will be going back.

This is our 2nd time staying at a Best Western Plus and although we were in town for a funeral, we still had a great experience. Breakfast was always on point! The lady (blond and grey hair) that handled it while we were there was very accommodating and nice. The front desk staff was also friendly. And it was a plus that there was an indoor pool and hot tub for my kids to enjoy. We also received little bags at bags for being a rewards member, which had either 2 waters or a water and a juice, granola bar and bag of pretzels.

verry clean staff allways nice best in door pool i have seen at any bestwestern hotel been using bestwestern hotels back from 1994 am eats check in fast with cody and night staff ronald nice guy check out went fine with aolivia thank you h p for the great room next time may be get the suite good job to all thank you

We had a little family getaway and stayed here while we were in Wilmington. We payed $85. for two double beds and it was a great deal. The pool was perfectly heated and we enjoyed swimming. The hot tub was broke but since the pool felt so nice it was not needed. The room was clean and the beds were comfortable. I would recommend people staying here especially in the winter. The breakfast was pretty good for being free. We will be back. Keep up the good work!

We just stayed here a single night in January as we were passing through town. The hotel is easy to find off Hwy 421 in Carolina beach. Plenty of parking around the building. Two restaurants adjacent and a grocery and pharmacy nearby as well. The grounds are tidy and well kept. The hotel lobby is compact and does not have a lot of lounge space. Overall we enjoyed the room, but had a few mechanical issues. The bathroom door wouldn't latch, and one of the outlets was loose in the wall. Other than that - everything was good. Standard hotel offerings - wifi, tv, microwave, you know the drill. My kids loved the indoor heated pool. It was kept nicely warm and had soft blue lighting, cool at night. Good sized pool too. Plenty of towels and seating. There is a free breakfast, but I'm pretty sure there isn't a kitchen and everything is just unwrapped and heated. The automatic pancake maker was kinda cool. I stuck to yogurt, bananas, and the pancakes. The bacon and eggs didn't look like they'd make for a happy review. Good coffee. Beds are comfy, with plenty of pillows. Quiet rooms, clean and well kept. Decent price too (it is January....) My wife has told me we will definitely stay here again. I won't object.

Dirty hand towels we're hanging in the bathroom when arrived . Then on the downside also there was not enough towels overall it was nice.didnt get to enjoy the pool it was cold and to many kids were in the pool playing

Price was fair, enjoyed our stay it was quite clean and a great breakfast. It was a centralized location for my business, plenty of restaurants and other eateries around.I had a big truck and trailer and was allowed to park around back. I can see this being a problem in the busier months.

a nice hotel in a good location, close to beach, shopping, restaurants, and town. good value for price, limited parking, request room on back side as its away from road traffic. nice indoor pool. nice breakfast with almost everything.

Accommodating staff, super clean rooms, comfortable beds, included breakfast and indoor pool! All of that at a very affordable price! Hotel is in a convenient area and makes exploring easy. We are always happy staying here...

amenities were nice. room was very spacious. located near a lot of attractions. would recommend any friends or family to stay here. Staff was very nice and willing to offer any help needed. Overall stay was great.

We spent three nights at the hotel while we were in Wilmington house shopping. We arrived after dark and were promptly greeted. When the gentleman at the desk offered a first floor room, I asked if he had something on a higher floor he was quick to accommodate. We had a nice room on the second floor which was very clean and much to our surprise, had a Jacuzzi tub! The room could use a little sprucing up, but for the price and location it was a good find. The indoor saltwater pool was great; we enjoyed it every evening we were there. The breakfast bar was well kept, well stocked and maintained by a very nice woman who worked very hard to accommodate the guests. The two women (Jessie?) and do not remember the other one's name were very kind, friendly and very helpful with restaurant recommendations as well as other pertinent information about the area. On the last night we were treated to homemade chocolate chip cookies which were delicious. The only issue was the cleaning staff; every day we needed to go to the front desk for towels, coffee, etc. The room was cleaned, but there was little attention to detail. If you don't mind an older hotel that needs a little updating, I recommend this hotel for its friendly staff, location and good rates.

very clean and nice. For an affordable price. Room was very professional and it was located in a attractive part of town. Very accessible to shopping and restaurants. Close to beaches. The free breakfast was very nice.

We were pleased with our visit to Carolina Beach Best Western Plus. The indoor pool was lovely, and the outdoor patio an added bonus. Nice weight room. Very friendly staff! We arrived early and the hostess was able to accommodate us by getting us into a room early.

I made a reservation through priceline.com. When I checked into the hotel they did not have my reservation, so I had to pay more out of my pocket. When I got back home, I called priceline.com and they called the hotel. Priceline.com asked them for a refund, and the hotel refused. So priceline.com wouldn't be able to refund me. When I got to my room, the heating and cooling wasn't working right, and I sweated all night. In the morning when I took a shower, there was no soap or shampoo in the dispenser in the shower.

Could hear traffic all night long, as well as, people walking on the floor above. The room had a horrible smell, but looked clean. The only bonus, the indoor pool area was very nice. I would not recommend this hotel if you truly want to sleep well.

The staff was lovely. The manager spoiled it all being nasty, rude, and unaccommodating. Lady at the front desk during the day could not have been more helpful. The facility it self is clean and nice.

Very accommodating and great staff. Had a pool but never used it. Breakfast was very good and oranges and coffee were offered 24 hours. Rooms were pleasant. Overall experience was very nice. I have stayed at several BW and been pleasantly surprised by them since their upgrades. Some offer suites which are very nice.

We have stayed her twice now and we will be back. Great location, great employees and great amenities. The hot tub and pool are always clean, parking lot is clean and safe and the rooms are comfortable and clean. Close enough to the beach without all the crazy traffic. Plenty of restaurants within walking distance.

Very clean, great free breakfast buffet - assortment changes daily. Great location. HOWEVER, indoor pool water literally colder than the ocean, indoor seating area around pool also way too cold to sit - so could not enjoy the pool. Pillows need to be replaced. Using crib size pillows - terrible. Make one move and you roll off the pillow - never seen pillows that small and soft. Took forever to fall asleep. Staff friendly. Took off one star each for the pillows and pool. Also, only two small drawers for your clothes, etc. - had to use night stand drawer for a three day stay. No vent in shower area either. Won't be returning due to the price and shortfalls.

Hotel was worth the price ...friendly front desk at check in ..enjoyed the indoor pool/hot tub relaxing atmosphere...check out staff were quick and friendly ..breakfast was extremely good..only thing i had issue with was the amount of cash deposit they requested when paying cash...

A warm welcome. Room size is moderate. Large pool for swimming this shuts at 9pm. We wish it could of stayed open a little later. Access to a lot of restaurants across the road for dinner. Free parking is always a bonus. Breakfast is continental not a lot of options. We would stay here again if the needed arises.

Great place to stay,,, loved the spa in the room,, very clean,,very helpful staff,, quiet. I loved that there was an indoor jacuzzi and pool,,and full breakfast in the morning.... We really enjoyed ourselves. Thank you...

I was greatly disappointed with my stay at this hotel. The room I occupied was, according to hotel staff, undergoing a guest room renovation which was incomplete. The artwork was missing from the walls, with only empty hooks exposed in their place. I found this to be in poor taste; especially for an upgraded room, with an upgraded price. My room was left uncleaned during my stay. Upon reporting this oversight to front desk staff, I was blamed for either leaving a "do not disturb" tab in the door, or personally requesting that the room remain uncleaned; neither of which were true. As it was discovered later, a hotel staff person mistakenly requested my room be left uncleaned. As an attempt to compensate me for the inconvenience, I was offered a discounted rate for an additional night's stay. I requested the hotel comp one night of my two night stay, but staff refused that request, and would not contact the GM, at my request, so I could speak with him regarding the matter.

Excellent staff. We come back again because of them. Had issue in our room and was corrected immediately. Breakfast was always yummy and staff ensured everything was fresh. Pool area was delightful and we enjoyed having toys for the kids to play with. Clean towels always available.

The rooms were a good price for the money. we chose the kind bed with jacuzzi. Overall decor and room was in good condition. Only complaint was that the wifi was down the entire time we were there. The breakfast had a large variety.

The rooms were clean and free of any pest, the staff very helpful and kind. Great location, close to everything I needed and easy to get to. Great food within walking distance. Overall very good stay!!

Pretty nice room, the bed was a bit hard for my liking, but other than that it was fine. The in room whirlpool was very relaxing. Carolina beach was beautiful. This hotel is not on the beach but it's a very short drive to the beach and to the aquarium.

Great staff. Nice pool. Several diverse eating experiences within walking distance, ex. free Mexican food next door- very good, southern/home style - excellent across the street. Only 10-15 miles from coastal area, yet very close to Wilmington for work. Be aware rates are nearly double on week-ends from week days. Also, there is no sleeping late if you want breakfast. By the time we got there, along with a half a dozen other people, there were very limited choices. All in all a pretty good place to stay.

This trip was very last minute and actually with no planning at all .the type trip no one really does but just thinks about doing. And I think that by with keeping that in mind was about as stress free as u can get. .and after exploring all around the area it started getting late and then sleepy well after trying several other places and all sold out then I finally saw the best western sign and well the night ended with a awesome room for a great price and a great night sleep. And totally recharged for the next day of exploring the beaches and the sites

My wife and I stayed here for two nights while house hunting in Wilmington. Outside of the gentleman that was working the first night, the only other person that was really nice was the breakfast attendant. The pancake maker was broken, so all you had to choose from was bacon, eggs, potatoes. Cereal, grits, yogurt, and fruit. Besides some bagels and other breads. My wife was upset. Also, they have a list of charges for things if they come "missing" from your room. Check the image I uploaded. It's absurd! The second night we asked for a blanket. They gave us a "blanket" that was just a bit thicker then a sheet. My wife went and returned it. The first night we had to be moved because the bathroom had mold on the ceiling. Our second room the next morning we noticed the a/c filters hadn't been cleaned. All things that housekeeping missed and we had to bring to their attention. No wonder they have bad reviews. I asked about what kind of "deal" I could get because I was staying three more days and there was another Best Western Plus that was offering a room for $87 a night. The manager said he could only do $127. Needless to say, he lost my business for those nights. This other hotel, which I will review later, is far better anyway. Keep a lookout!

There were several issues with my stay. The air conditioning did not work, the hot tub did not work, the heated pool was ice cold. Children were allowed to roam the hotel and horse play at the pool, which violated the hotels own rule postings and kids yelled and screamed until after 11 pm. We then received a 6am wake up call that we DID NOT ask for. Upon complaining, the "overnight" help could not assist without conferring with mgmt. the next morning.

Hotel staff was very professional, was upgraded to a room with a jacuzzi at no additional cost due to hot tub problems on the main floor. Hotel desk staff were very helpful and proactive. Room was clean, only had one issue with the in-room coffee maker (had to clean it for it to work properly)

Stayed here last minute to come for a funeral and was very disappointed to find a pillow in our room with multiple blood stains on it! When I Called downstairs the desk clerk was kind enough to bring another pillow case but was not apologetic he just took it as if it was no big deal. Then we thought the room was queen size beds no it was some small sort of full size beds which was hard with a family of 4. Definitely happy we were just here very briefly otherwise would definitely have canceled the reservation . And the hot breakfast was a disappointment as well the pancake machine was broke but so glad we had ihop close by though you paid to have a hot breakfast at the hotel. The look of the hotel is clean, the breakfast area is clean,and the morning staff is very nice,but I must say I will not recommend this hotel. And not kid friendly if you are looking for something on tv to entertain the kids while you and the hubby get ready well they only have 2 channels for kids out of the barely 20 channels on the TV and our 5 and 6 year old had nothing appropriate to watch on tv.

Stayed at this hotel last weekend. Pool was cold, hot tub was not working. AC was not working. We even had a billing problem. We were told that management will contact us, however, never heard from anyone. Worst experience ever.

My organization uses this hotel as "our hotel" for conference speakers and guests. We do this not less than eight times a year. Our guest speakers, conference chairs and the like are more than pleased with this Best Western Plus located in a very accessible and friendly part of this Port City and adjacent to several quality restaurants, coffee shops and fast food emporiums, yet off the main road and quiet. .

Stayed at this location only because of heated pool and hot tub and were told at time of reservation that both were working as we had seen a couple of reviews of the hot tub not working. Unfortunately, during our two night stay, the pool was cold and the hot tub did not work at all. The breakfast was good and the new front desk clerk was sincere, but just disappointing as we were told the manager would contact us but never heard from him.

The Staffing the overall Motel was very clean and friendly atmosphere very hot breakfast served every morning 6 to 10 plenty of towels in the room if you did need anything though staff was right on it to get it get what you needed on frigerator microwaves in the rooms coffee pots fully stocked very very clean room so will visit again we'll stay there again very well-lit parking lot for any of you contractors out there such as myself needing a room so you can keep your tools safe and secure

Hotel was as advertised. Clean, Crisp and the staff was on point with their professional, friendly service. Quickest check in I have ever had and staff was always smiling. Close to the Carolina Beach, downtown Wilmington and Wrightsville. Plenty of restaurants to choose from in the vicinity. Great place for small and large families....they can accommodate you.

This is a great hotel. It's fair as far as hotels go but the indoor pool and free breakfast make it worth it with small children. They really enjoyed the pool. The front desk staff is excellent!! They are super caring, professional and kind.

Very nice staff .nice seating to sit out at night .Pool closed to early.It was close to beach . It was not well marked from road the new BW sign was small .It did promote the brand well .would go back in a heart beat

This isn't on the beach but that was OK. We drove to 2 different beaches while we were there. Both were nice. The hotel was very nice and the staff was friendly. Very clean. Nice indoor heated pool. Would have preferred 2 Queen sized beds instead of 2 Double beds but it was OK.

We had 4 stay 2 nights, one teenager, two adults and one in elementary school. Room was very uncomfortable, especially the beds being to small for 4. Breakfast was ok. Was good for the budget but would not go back.

We stay here more than anywhere else. The Mike and all staff and employees are great and always offer the extra effort to make sure you are comfortable. The rooms are always clean, and the beds are comfortable. Great place!!

We arrived on Wednesday (8/9) for just a short two night stay. We stay in Best Westerns the majority of the time when not staying with our vacation club. We are normally happy with the BW label and don't usually have much to complain about. To start off the rooms are extremely small and do not have much room for a family to move around in. Small and cramped but the rooms were updated. We were in a room that upon entering the air conditioning was not working. We pushed buttons and it came back on. Through the first night I was up on three separate occasions because the AC had stopped working again. The next morning I told the front desk and they said they would have someone check. We were out of the room until 10 PM that evening. Upon return the room was warm and sticky. I pushed the same buttons again and nothing happened. The front desk receptionist (very apologetic and tried her hardest to get it working) came to the room and tried to get it working. Upon not being able to get it to work we were moved to another room. The issue really was that this should have happened when I told them about the issue not at 10:30 at night. The rooms on the front side of the hotel are very noisy, lots of road traffic. The rooms on the back were not as noisy because they backed the parking lots. Nice poll area, but overall unsatisfied with the quality of the brand. For the rates they are charging, best in the area for a weekday I would say the accommodations are fair. We most likely won't stay at this particular hotel again as there are 3 other BW's in the area. The staff made a difficult stay much easier with their hospitality and willingness to help rectify the situation.

A great two night stay with one of the most courteous staff I have had the pleasure to meet. Rooms were clean with a comfortable bed. The complimentary breakfast was adequate and varied from day to day. Will stay again when I am in the area.

Indoor Swimming Pool ~ Excellent Staff ~ Good Breakfast ~ Nice Area and Close To All your needs. Highly Recommended For Carolina Beach Area.. Wonderful Restaurants on both sides of the Hotel. 15 minutes to beautiful downtown Wilmington, NC and The Water Front Area.

Good hotel. If staying at or near Wilmington, NC beach. Make sure to book ahead of time. The hotel surge in prices on last minute bookings. The hotel is in a good location and clean. It is a great place to stay overall.

We only stayed one night, but I wish we could have stayed a week! We stayed in the King Whirlpool Suite and the bang was certainly worth our buck. Comfy,clean, impressive. The only downfall was the door to the balcony overlooking the pool (It is not sound proof, so at 9am, the kids squealing and having a blast in the pool, put a damper on sleeping in much later.) I will definitely book again and look forward to it.

This was a nice place to visit with an awesome breakfast and a close location to the beach. The pool was very clean and the staff was friendly. The main market street area was a great place for evening meals and pictures.

My family and I stopped here on our way to Myrtle Beach. Our room was very clean and it was spacious. They had a nice continental breakfast. Their staff was friendly and they provided great customer service.

Beware of bedbugs! After spending 2 days at this hotel I had bites on my torso in 3 different places. Large area with multiple bites. This ruined my vacation as the areas were very itchy and painful. I will be contacting the hotel with pictures.

Hotel clean inside and out. Rooms very clean and modern. peaceful and quiet location indoor pool and hottub. Excellent breakfast selection compared to most hotels. Professional and competent staff, easy to do business.

The hotel staff was really friendly and overall the hotel appeared to be clean. But, there was an awful mildew/ mold smell throughout the building. You smell it as soon as you walk in. My husband and I bought dryer sheets to place in the vent and candles. I also cleaned the toilet due to there being mildew on the cover. It wasn't completely on when we arrived. The smell turned us off to trying their breakfast and their hotel grade was 96.5. We were planning to stay two nights but requested to cancel the second one. Due to the fact that we purchased our stay through hotels.com they couldn't change it. Hotels.com said that we could cancel the second night but all they could offer us was $100 to be used with them at a later date. We ended up staying one full night, hung out all day the next day and checked out around 8PM. We didn't want to spend another night. We will be more careful next time.

When we arrived the staff at the hotel were very friendly, professional and courteous. The room was clean and comfortable. The breakfast impressed me with the variety of foods that they had. They had bacon, eggs, gravy, pancakes, bread, cereal, bagels, yogurt and several other items as well. 3 different types of juices, milk and coffee. My family loved it!

My family and I loved this hotel. Close to Wilmington and Carolina Beach without the ridiculous price of hotels on the beach. We walked to Islands Mexican Grill one night for dinner for 1.00 tacos and then swam in the pool for the remainder of the night. Everything was clean and well kept. Staff was friendly. I would definitely recommend to others and will be back!

Our room was incomplete, no closet and empty picture hangers. It looked like someone had stolen the hotel art, as if......and there was no where to put our clothes or bags as there was no closet, just a safe balanced on an ice bucket where the closet should have been.

It was okay. I had double beds. The beds were very little I had asked before hand was they little beds because it's going to be couples in the beds. I was told yes, when I got there it was not at all what was told to me. It was clean and very neat. My only problem was the bed was not comfortable for my better half and I. Over all it was okay. The staff was very nice I most likely will come back but with a different room type.

The hotel was clean and the staff was very friendly. Room was nice and quiet. Breakfast was a little disappointing - cold omelets, but the microwave fixed that. I was surprised that a hotel this new did not have walk-in showers. There also were no little bottles of shampoo or conditioner; perhaps it was an oversight but luckily I had a spare little one with me. I was also there as an extension of a business trip for one night and since it was after Memorial Day, the rates were high.

We came to visit our grandson as he graduated from his high school. The accommodations are convenient to the location of the event and especially to our grandson's family home. The stay at your hotel was brief but so wonderful, clean rooms and beds, extremely friendly staff and owner! The coffee and breakfast was perfect as we departed the next day. AND, though we didn't get to use it, we thought the pool area was really nice. Perfect place for events like ours or for longer stays, with quick access to both Carolina Beach and Wrightsville Beach. Restaurants are all around too! Thank you for the service!

This is one of the worst hotel i stayed in, It was like sleeping in the tent at parking lot. no privacy no installation in the hotel We have to listen all night live making and shouting noises. it was rip off $300 a night.

Close to job site we are working on long-term. Always accommodating to our team members traveling from Corporate office to facilities. Never fail to set us up in a room and accommodate all preferences. Our company has been utilizing this facility for over two years and will continue.

We had a great time during our stay here! The receptionist was very friendly and with a fast check in process! The rooms and common areas were exceptionally clean! We definitely enjoyed our stay and will continue to use this hotel in the future!

At check in the price went up for each guest. The manager was very rude. The room was not clean. The towels were stained. The room had way too many nasty notes with price tags. Tub was broken and shower was clearly not cleaned in awhile.

Over all, we had a fair experience, friendly staff, and the hotel's location was central to most places including the beach. Noise and lack of parking in the back lot was a huge problem, but not a show stopper. We would think about staying there again in the future.

Hotel lobby was nice and check in was easy and convenient. Our room was small and the bathroom too with only one sink inside of the room. The room looked clean but one pillow had stains and the curtains were dirty or mildew, not sure. Staff was friendly and breakfast was okay. Only stayed at the hotel a short time due to a busy weekend at a soccer tournament. Ice maker was empty on Sunday and when we discovered that we left my sons blanket in the room and called, no real effort was made to let us know when it was found etc. For the price of the hotel, I expected much better.

It would have been way better if the jets wouldn't have shot out black stuff in my water. Other then that the breakfast was beyond good and I slept like a baby. The bath was nice without the jets. Just wish I could have used them

We arrived at the hotel very late and were greeted by friendly staff members who quickly checked us in and reviewed the amenities of the hotel with us. Our room was clean and well kept. The beds were comfortable and complimentary breakfast the next morning was more than I expected. Omelettes, sausage, bagels, danishes and made to order waffles were just a few of the selections. The food was hot and well stocked even at the end of the serving time. The hotel was conveniently located to the waterfront and the Battleship NC. Would stay here again if in the area.

Amenities were very good, staff was friendly, very small bathroom (sink in the entrance way)!Room was very small compared to other Best Western, tight quarters! It was very clean. Had a nice pool off the lobby.

Last minute trip for my daughter's 10th birthday. The entire family loved it. The kids loved the pool. I loved everything. Heated pool, cable , free wifi, breakfast buffet. It was very relaxing. We are already planning our next trip, and plan to stay longer this time.

My wife and I arranged a weekend getaway with the children and grandchildren to Carolina Beach and we decided that we all will stay at this hotel. We all enjoyed the location because it is within walking distance to nice family style restaurants and an easy drive to the beach.

My bride and I were married on 4/22/2017 and stayed our first night at the Best Western in Wilmington before traveling on to our Honeymoon. The room and amneties were outstanding and we were very pleased with the entire experience. The indoor pool was a plus and jacuzzi in the room was a treat !!

Loved the hotel, but felt unsafe when we witnessed cleaning staff propting open a back door to go out and smoke.The desk clerks were very courteous and made sure we were comfortable during our stay. I would stay at the hotel again.

Check-in: beds unmade, with sheets that had clearly not been changed. Move to room across the hall: hotel is on the highway. Rooms on that side get noise from traffic. Very noticeable. Move to third room: room is good. Not great. Alarm going off in room down the hall. I went to check it out. Room empty, door left ajar. Best part? The back door was unsecured all night. Closure was also not attached. Had been attached many times, evidenced by a the many holes in the door.

This professionally run hotel/motel is immaculate. It is conveniently located to both the city of Wilmington and to Carolina Beach and Kure Beach attractions. The hotel is also located on a service road adjacent to US 421 and is thus, quiet. In short, a super stay.

Great Staff but could use some updates. Pool was warm and the kids loved it. Not far from the beach which was great! Plenty of restaurants around to eat and some shops not to far also! You will have a good time here

Staff was gracious and helpful. Reported one problem in room that was immediately fixed but later realized TV didn't work at all. Noisy overall, might have been the guest make up that night. Breakfast was included which was nice but a very limited selection, and hot items were lukewarm at best.

The hotel was very appealing inside and outside and the rooms were very clean and comfortable. Overall we enjoyed ourselves and will definitely be coming back again. The only thing I would change is the breakfast. Having more options.

We enjoyed a night traveling through. All the staff we encountered were very helpful and pleasant. Our room was clean and bed comfortable. We were able to walk to several restaurants which was nice. We had no complaints.

The hotel looked like the website. I had booked right before heading down for a quick day at the beach. The price was reasonable. The check-in was very swift and staff member was polite. The room was clean other than the small decorative "duvet" at the bottom of the bed. I am not sure if that is changed daily. Other bedding was clean. Nice to have refrigerator and microwave in the room along with coffee maker and Wi-Fi. Easy to get to and close to the beach. Plenty of stores and restaurants around the hotel. The indoor pool was very nice. We also enjoyed the breakfast. I'd definitely recommend to others and would stay again.

My rating of excellent stems from Best Western being in the "2.5 stars" class of hotels on Trip Advisor, but far exceeding my expectations! Obviously not the Ritz, but I was very pleased to pay less than $100 a night for a modern, clean and spacious room that would have been 2 or 3 times as much cost in a larger metro area. The breakfast was the standard that you would expect to get included with your stay, and included several hot options such as eggs, bacon and sausage gravy. Not much else to say except that I would not hesitate to stay there again and to recommend to anyone needing a spot in that southern area of Wilmington. Kudos to Best Western.

We stayed in a king suite with the jacuzzi tub. Our friends had an adjoining room that had 2 doubles instead of queen beds. The tub was huge in our room. We were hesitant to use it because we weren't sure how clean it was. Well...it had a surprise hairball when we drained it that couldn't possibly have been from us. The breakfast menu in the room is not correct, but breakfast was good. Overall everything else was clean and the staff were very accommodating.

My organization brings in several speakers annually who require overnight billeting. This particular Best Western Plus fits our needs as to location but most importantly, we are assured of a safe, clean, comfortable overnight stay for our guest.

Very nice hotel! Lovely decor, friendly courteous staff and affordable. Well maintained and cleaned. The breakfast was plentiful with just about anything you could want, hot or cold. The lady working the breakfast room was very sweet and accommodating.

The hotel was nearly full when I checked in. The service staff was very friendly and helpful. Sadly, the room I was given was uncomfortably humid. I asked for a different room and the only other room available was meant for a handicapped guest. So I just opened my room's window and managed. Getting ready for bed, I plugged my phone into the convenient outlet on the lamp base, but it was not working. So I went to find another plug and discovered the light wasn't working over the vanity. I called the desk to get a new bulb but all they could offer was a flashlight for the night. I laughed for a moment until I realized she was serious. Minutes later I called her back when I discovered the shower wasn't working. Needing this room for just 1 night, I turned off what light I had and got some rest. In the morning when checking out, the manager asked, "How was your stay?"... He decided to wave the room fee. I believe they did everything they could to accommodate given their full house.

Very comfortable and clean room for the money. Laundry facility was good. Free breakfast provided was a nice and convenient plus. Staff very nice and helpful! Convenient location. I would stay here again!

We've stayed at this facility in the past. So, a trip to Wilmington encouraged a return visit. Nice stay with clean rooms and indoor pool. With my credit card on file, the room charge was automatically billed on September 26th. I received the standard "how did you like your stay" email on September 27th. Noticing that I was overcharged for the stay, I notified the hotel the same day. October 1st, I was notified that difference would be credited back to my card per "HP." Still waiting on October 15th! The cruel irony is that the amount of the overcharge is relatively small. Human error? That being said, this is classic O.P.U.D. or over-promise and under-deliver. Very poor customer service. With many future trips planned to Wilmington, it is frustrating to consider another lodging facility.

Pro: They handled problems of dealing with the storm quite well (window leaks, power outage for a few hours). The breakfast was a nice variety of foods and beverages. Cons: The disappointing part of our stay (and we are a frequent visitor to Best Western Plus facilities) was assignment to a room that had a large (18"?) sticky stain on the carpet. After our first night I mentioned the stain/goop to housekeeping. They indicated it had been reported before...nothing done. The desk chair was also quite dirty and sticky...I had to wash it down with soap and water. And...the hydraulic no longer holds pressure...chair should be replaced. When the carpet problem was mentioned to the front desk two days later the response was they had no maintenance staff because of the storm. Long story shorter...the room should not have been rented. The next stay at BWPlus will involve a room check before occupying the room.

I want to give them 5 stars, but when I went to check in I was told that they no longer had a King bed room on the lower floor, which I had requested due to physical limitations. I had booked way in advance, so there was no reason a room should not have been available. I was offered a first floor room with 2 beds. When I went to the room, it was very musty, damp and smelled like mildew. With my allergies, I obviously couldn't stay in that room, and even without allergies, who would want to! The woman at the desk was very helpful and I was given a 3rd floor room with a king bed. Unfortunately it was at the end of the hallway and without my son there to help, it would have been a hardship on me to get my luggage to the room. I give them 5 stars for cleanliness, friendliness and all over attraction. The breakfast was extensive and the attendant was fabulous. I did not get the chance to use the pool or hot tub, but the area is right off the lobby and the large windows afforded me the chance to check it out. I will definitely be staying there often because my son and his family has relocated to Wilmington.

Enjoyed this hotel. The breakfast was not that great though. The food tasted artificial. We enjoyed the jetted tub in our room. The hotel was nice and quiet. We will stay here in the future. One more thing that was a concern was the hot water. The sink did not get hot at all.

The place was awesome, the room was clean and reception was friendly. My friends and I really enjoyed our stay here. The breakfast was also good and people were friendly. We're definitely coming back again.

I thoroughly enjoyed my stay at Best Western Motel --everything was nice and clean with friendly employees everywhere I went--clean well groomed grounds breakfast was something for everyone's appetite and the coffe was really good grade of coffee

This BW hotel is located in the Myrtle Grove section of Wilmington (South-side) I use it for business (conference guests) and have found it to be professional, convenient and most satisfactory for our purposes. With easy parking and a very effective road net, the location, with three adjacent restaurants and ample shopping opportunities is ideal for our guests.

Was not located on the beach but was close enough to drive to the beach. Had pool and whirlpool at hotel along with hot breakfast. They kept changing the price of the room every night. Staff could not direct you to local eating places..

The room me and family had was pleasant, two double bed, lots of seating . The internet was fast, was very happy since I got to work form my lap top. The beds were horrible, had a hard time sleeping, very very firm. Me and family had a good time, we enjoyed the indoor pool nice drive to Carolina Beach.

You can't beat it for the price, everything u need plus a light breakfast, easy check in, friendly staff, no cost for parking, pool & wifi !! A very clean room with fridge, tea/ coffee, great aircon too.

Very nice - King Bed is an awesome night's sleep. HP at Service desk has great customer service skills. I've never had any issues. Would highly recommend. A pleasure to stay there. Close to many venues.

Attractive. Clean. Great hot breakfast with healthy choices. Gorgeous indoor pool and spa area and outdoor grilling area. Room was small but adequate. Like sink area being separate from toilet/shower room. Close enough to beaches and fort fisher. Quiet even though just off main highway. Lots of restaurant choices even one on each side of hotel.

After a long day at Wrightsville beach my family was looking forward to a nice stay at this hotel. Pictures on their site show a hotel that seemed clean and up kept. Even the reviews on trip advisor showed it to be a great deal. I wish we would have looked deeper at the reviews. The room we were given at this "non-smoking hotel" reeked of smoke, the floors were dirty and the bath tub wasn't clean and had dirt everywhere. Also, the TV didn't even work in our room. When we confronted the front desk she didn't seem surprised by our findings and offered us another room, room 101. However, she did seem hesitant to even offer it to us, saying "it should be ok". When we walked into the second room, it smelled even worse than the other, like mildew. Tired we decided to ask for a refund and take our business elsewhere. The front desk attendant was very apologetic and understanding (and the only reason I gave a two rating) however, she couldn't give us a refund and gave us the managers contact information. Currently, we are still trying to get our refund. Again, I wish we would have read the lower rated reviews before we booked this hotel. It's obvious others have also experienced the same frustrations and the hotel manager/owners have done nothing to fix the problems brought forward.

I don't want this to be terribly long, so I'll give a quick background and then pros and cons. Our family of 4 (kids 8 and 5) drove from VA to NC for a quick beach vacation last week. The hotel had a rate in our budget, and the pictures made it look like a great deal. pros: - close to carolina beach and the aquarium - reasonable drive to downtown - great size mini fridge in room - kids loved the pool. - provided shampoo and body wash were pretty decent. cons: - the electrical outlets were all loose. we couldn't charge our devices. - the room just seemed dirty. maybe it was the color scheme? but the carpet didn't look all that clean, and we didn't walk on it without shoes or socks. - there was no updated channel guide for the TV, so we had no idea which channel was what. everything we pushed was not was was listed. - the room was SMALL. there were 2 small drawers provided for four people. we couldn't move around each other. - the room phone had such static we couldn't hear when we called the front desk. - the ironing board was broken. - the beds were so firm that none of us could sleep well. my children cried each night. - you couldn't be in the bathroom and close the door without standing in the bathtub. yes, IN the bathtub. there was only about an inch between the door and the toilet. - the bathroom door didn't lock or latch. - breakfast wasn't exactly kid-friendly. - the hot tub wasn't very warm. - the plumbing for the sink was backwards (meaning you twisted left for cold water), only there was no cold water pressure. - the shower (third floor room) had very little water pressure. - there weren't enough tables in the breakfast room for guests to eat at. they only had 2-3 tables that sat 4 people. - the desk chair was severely worn and the "leather" was torn in multiple places. It was our first experience in Wilmington and our first experience with Best Western Plus. We loved Wilmington, but probably won't go back to another hotel in this chain. If I'm paying almost $500 for a hotel room, I expect it to at least function properly and be comfortable.

My husband and I travel by road between Montana and Florida twice yearly. Additionally we make trips up to Wilmington, NC to visit our daughter and family several times a year. This hotel/motel is nearby. It is by far the BEST Best Western we have ever stayed in. It is a JOY to stay here and their wonderful staff make us feel totally at home! The place is immaculate, staff is wonderfully helpful and accomodating, breakfast is great!! They have truly made this place the BEST!!!

Great place to stay not to far from the beach 15 minutes. The beds were comfortable, rooms we clean and eating locations all around it. I would stay again. They have an indoor pool and a outside patio. I didn't have breakfast I went to the IHOP next door. July 2016

Whenever I go out of town, the first hotel I always consider is Best Western. The hotels are just right, not too fancy, and high quality. Of course, all hotels aren't perfect and the problems I have encountered at BW have been minor. I've never had anything overly bad to say about them. All I can say is to keep up the good work, BW!

We headed down at the last minute to Wilmington for a friend's birthday party and wanted to find a good place to stay nearby the party. This was it! Chech-in was a breeze and the staff is efficient and friendly. Our room was small and what I consider pricey for one night but it was lovely and quiet and the bed was really comfortable. I only wish we'd had what I I heard was a great complimentary (!) cooked to order breakfast and had a chance to enjoy the beautiful indoor pool. The bathroom was really small with the sink outside the bathroom proper and lacking the usual lovely toiletries but that's not a deal breaker. I only wish this were closer to the beach! I'd recommend this Best Western!

I am normally a firm Hampton Inn/Hilton Honors only customer but decided live outside of my comfort zone and give this hotel a try. The hotel room was average however, we found the soap/shampoo/conditioner dispenser in the bathroom was laying in the bath tub in pieces. When we reported this to the front desk, we were told that a service ticket would be put in for that room and it would be fixed by Monday. Good except that we were checking out Sunday. The biggest issue is that I paid for the hotel room twice. I paid for the room initially on Hotel.com and then when checking in, the front desk clerk asked for a credit card to use as a hold in case there were room charges. I get home to discover that I was charged for the room again on the card with the hold. 4 days later and it is still not resolved.

The room have a horrible odor, which can be smelled out in the hallway. The pool and hot tub are same temperature COLD. I would not recommend this hotel to anyone, especially those with breathing problems. Credit given was nothing in compared to the money I had to spend. Over-priced!!!!!!

Friendly mid cost hotel with nice indoor pool. Breakfast offerings plenty and tolerable though not delicious and sometimes crowded. Humid even with AC running. Short drive to beaches. Busy street. Would stay again as good location for us relative to family.

I had the best night sleep. I in joyed the night, the staff, the pool and breakfast. I would like to stay again the next time i am in town. It was located close to were I had to be, I also like that i did not have to drive far.

Expensive, not in a great location. Stayed almost a week. Smelled smoke. Could have paid the same for a better location with friendlier staff. People. One lady at the desk was kind but I was uncomfortable staying here.

Accidentally made our reservation at this best western after driving 12 hours. Made an honest mistake... Called the hotel 20 minutes later and was told they would not refund me. Real nice! We had no choice but to stay after spending $135. The hotel is not within walking distance of the beach or anything. We drove across the street to dinner because we definitely weren't crossing this street on foot. The elevator had BLOOD on the floor, along with blood on the wall on the third floor. The chaise lounge in our room has something on it.. Looks like vomit. I am extremely extremely disappointed. The right thing for this hotel to do is to refund our money! Absolutely disgusted with the things I am seeing. Would never stay here again or recommend to my worst enemy! Oh, also still waiting for a call from the manager from hours ago. Real professional! Would feel better sleeping on the damn street! Water pressure in the shower sucks, and the list goes on. Don't stay here!!!!

The hotel staff was friendly and courteous. The breakfast was great for a continental breakfast. The rooms were clean. The only issue I had in the room I stayed in was there were stains on the chaise and on the throw pillows on the bed. I would think they could have cleaned those stains prior to reserving the room to the next customer. A little stain remover goes a long way. Since I didn't have to sit in the chaise or use the decorative pillows on the bed, I was okay. It just made me think if the housekeepers didn't consider spot cleaning those items, what else was left that wasn't considered. With all that being said, I would stay there again. It wasn't that far away from Carolina Beach. The staff was courteous, the guests were very friendly as well.

This was our third time staying at this hotel because we enjoy the service and hospitality at this hotel. The only problem we had was the cleanliness of the pool. The hotel was in a good area close to restaurants and the beach.

Staff knowledgeably, friendly and ready to help. If something needs attention they get to it immediately. Great breakfast! Always had bacon. sausage and variety of cooked eggs. Good selections of pamphlets/coupons for locations of interest in the area.

I had to travel to Wilmington for the unfortunate reason of a funeral I was not sure where to stay and booked on the same day as my stay I was quite pleased - the hotel was clean , the staff friendly and the hotel was a terrific value

Very satisfied. Clean, comfortable and quiet . Enjoyed the swimming pool. Close proximity to two beaches. I was able to see Carolina beach, Kure beach and take my son to Fort Fisher Aquarium. Close to shopping centers r/t I had left something at home.

This hotel is extremely over priced for what you actually get. $200 for a week night and $250 for weekend nights, you are paying for the location not the accommodations. The rooms are small and bathrooms are even smaller, indoor only pool with no outdoor space to get some sun. When the air in my room turned on it smellt like mildew. I usually do not stay at Best Western but thought since this was a "Plus" it would be nice, boy was I wrong! Never again! Save your money and stay at a nice hotel for the same amount of money

Loved the pool and its location, it was around just about every restaurant and within a 5 min driving distance to the beach. A very simple hotel but can use a more customer oriented approach to keep them coming back. Simple things as perhaps, happy hours, free water available, snacks during certain hours of the day and a more friendly type of approach will help this hotel attract a lot more.

Comfortable, convenient, but getting "tired' inside the rooms. THe external presentation is very, very nice, well maintained and nicely landscaped. However, the rooms could use better maintenance, fresh decor, cleaner tile and carpeting and closer attention to 'amenities' like toilet paper rollers and remote controllers. Oh, and bath soap. Staff couldn't have been more helpful and friendly. A+.

The rooms were clean and the staff was very friendly. I wish the beds were bigger, there were full beds instead of Queen beds. The free hot breakfast was an added bonus. My party enjoyed the clean pool and jacuzzi. I would book this hotel again.

We have stayed at many Best Westerns over the years and have always been very pleased. This Best Western was a huge disappointment. Upon entering our non-smoking room, we were hit with a strong smell of cigarette smoke, which never went away the entire weekend, which tells me smoking in our room had occurred over a long period of time without proper cleaning/airing out. Since we had been traveling for 7 hours, we headed to the bathroom only to find what appeared to be a bloody string or dental floss laying across the toilet seat. I immediately called the front desk and the clerk that checked us in arrived with a canister of Lysol wipes for us to clean the toilet with. In addition, there appeared to be some sort of brown substance on the wall behind the toilet as well as on the wall in front of the toilet. The toilet seat attachments were surrounded by pink mold. We also found long black hairs on our pillowcases. It was a fairly warm day and because of the heavy smoke smell we tried to turn the air conditioner on its high setting to hopefully help with the smell. Both of our children are asthmatics and the smell of the room was getting to be a real problem. We found the air conditioner was not working. We called back down to the front desk to tell them about the heavy smoke smell and the air conditioner and they sent a housekeeper to the room with air freshener that she proceeded to spray everywhere and then she tried to fix the air conditioner. AT NO TIME WERE WE OFFERED OR GIVEN A NEW ROOM, which is standard for even the most average of hotels. She told us the air conditioner was "fixed" and left. Needless to say that evening, we had no cool air at all. It was completely broken. None of us slept. In the morning I went down to the desk to speak to the clerk about it and was told they would fix it while we were gone. Upon returning in the evening I asked the same evening clerk who had given us the Lysol wipes if the air conditioning was fixed and his response was "I have no idea". I asked him to check and he came back and said, "We replaced an air conditioning unit somewhere today so I'm guessing it was yours.". When we got to the room the unit had been replaced and worked fine. When we checked out, we weren't asked about our stay or anything, which has never not occurred at a Best Western property. We expressed our displeasure and asked that one of our nights be comped given that we had no air conditioning and the room was filthy and the clerk said he couldn't help us. We are Best Western Rewards members and I am happy to say that they did comp us via points for the night we were without air conditioning. We will never stay at this location again. The sad thing is that we are loyal Best Western customers and we may return to the Wilmington area as one of our children is interested in the UNC Wilmington campus. Definitely lost business for this property.

Was charged twice what this hotel was worth. Small rooms, both the room and especially the bathroom. Small lobby but with comfy seats. Breakfast area was cramped and the breakfast was mediocre at best. The eggs were flavorless (from a liquid rather than fresh eggs?). The pool was smaller than the pictures suggest. Need to enter pool area to use bathroom on the first level. Back doors were broken and didn't require a key card.

I always stay at Best Western and when I say always I mean it. This time was a bit disappointing because on arrival I found out I couldn't get points for my stay which I've always have even if I booked on trivago or another site. The clerk brushed it off and said yea that's how that works and wouldn't be any bit compassionate or offer any help or discount rate because I even told him that was a killing for the room. I had spent way less before and even at areas that were way near the beach but he said that's the way it goes regretfully. I feel he just didn't want to be bothered truthfully. The room was nice and it was cleaned as expected but the odd thing I have never encountered was running out of outlets. The TV was plugged up into the lamp. The microwave wasn't plugged up at all. The refrigerator seemed like it wasn't working at all half the time. I had to rearrange the plugs or call for a surge protector which I feel there should have been one there in the first place but then once we went to plug in cell phones and tablets there went another problem. I'm a creature of habit but this time really irritated me more than relaxed me and I was kind of releaved to go which bothers me because I bragged over Best Western in the past but this time other than clean bed and bathroom there was nothing else enjoyable about it sorry to say.

Biggest concern.... NOT SECURE! It never occurred to me to actually pull on the two (of how many total - not sure) doors I tried to use to get in after receiving my keys at the front desk and parking. There was a sign stating that for the safety of our guests a key is required for entry (or similar verbiage) along with a card reader. But after numerous attempts ans both doors/card readers continuing to flash red, I rolled my luggage back to the front of the hotel only to find the, "back in five minutes" sign still up and after a short while, the desk clerk emerging from the pool area again. When I told him my key would not work in the door, he responded to me that the doors do not lock. He said that they disabled the working locks because they had cameras installed. I am incredulous - the cameras do not tell you whether the guy in a ball cap entering from any of those doors is a guest or a rapist!! Not that it would necessarily make it better - but these doors are not Street front and then there is the question of who is watching these cameras - the attendant that was in the pool area? ( and by the way I think it feasible that he may have had legitimate business there) In a nutshell, anyone at any time can access the hotel's interior. OTHER NEGATIVES - Light from the hall showed clearly around all sides and below the door. That, combined with being able to hear the people above me, made for poor rest. Odor - I acknowledge that their sign says no pets allowed. But there was a DISTINCT strong odor in my room that can only be described adequately as a dirty dog smell. Maybe someone snuck one in the side door? POSITIVES- Other than the odor, the bathroom and room were clean. The ammenities were "okay" and the price for an overnight stay is a little better than say a Haampton if you are comfortable with the misgivings listed here.

Hotel was very easy to find a overall location was ok for us. Staff was very friendly and helpful. Room was very clean and the overall decor was good. Continental breakfast was good and area was clean. Beds were a little hard and uncomfortable for an extended stay but overall hotel will be one of our top picks for the Wilmington area.

We had a large group of 20 adults and teens. They accommodated us beautifully. They allowed us to swim for an extra 30minutes and the breakfast was a great way to start the day. Thank you so much for a great stay

This place has a very nice pool and it has never been crowded in the 5 times that I have stayed. Friendly, helpful staff and a good cont. breakfast. We even used the hotel's gas grill to make a nice dinner by the pool.

This is the first Best Western we have ever stayed in. Chose it because it was close to a wedding venue we were attending. First impression of the room....small. The smallness made it difficult to have more than one person walking in the room. Also, the smallness of the bathroom was difficult. If one were sitting on the toilet and tried to close the bathroom door, there was not enough room....so close the door before you sit. :) The ceiling in our shower had been repaired but the sheetrock was not complete and it was awful looking. The sink and mirror are outside of the bathroom. My personal preference is to have the sink in the bathroom, so I did not like that at all !! I thought the room was very clean until I needed a tissue. As, I pulled the tissue box off of the shelf, I was grossed out. An old, old dried out coffee filter, some other trash and bobby pins were in the box! We were on the second floor which was very noisy from the floor above. We addressed that to one of the attendants and by bedtime it had quietened down on the third floor. Beds were comfortable. AC worked fine.There was a wall outlet that had been pulled away from the wall which could have been a safety danger to a small child. The swimming pool area was clean but looked old around the top. So...there were a few problems but nothing major. I would recommend they fix the bathroom ceiling and make sure ALL areas are clean and presentable. Visitors to hotels notice all areas....so make sure the housekeeping department makes everything shine!

The hotel was pretty good everything was clean the only thing was the woman at the front desk when your checking in. She really looked like she did not like her job since she gave us this fake smile. Then next morning there was another woman at the front desk and she was so lovely hopefully you get to chek in with her.Overall I do recommend this hotel.??

Room was clean and we have stayed here multiple times, However, this time we awoke in the morning to several baby roaches in the bathroom and tv area several of which ran up and into the light fixture on the desk before we could kill them. We reported to front desk and I believe they will handle it but this was a first for us and kind of gross.

When we first got to the hotel we was greater nicely. But before checking in my husband asked if they ever had a problem with bed bugs or had a problem with bed bug the clerk said no. So we proceeded to check in, As well as my mother and brother. In my mother's room the air didn't work and there was mildew on the curtains. In my children's room my daughter found and killed a bed bug crawling on her bed. To make a long story short the clerk lied to us about the hotel and we could leave due to everyone else including me would have lost our money due to he wouldn't give a refund on our room. He did give us our money back for the room that we found the bug in. I will never stay here again.

I will be back to this motel. It is excellent,very clean and user friendly. Employees are all very helpful. Located in very good location. Pool and sauna and gym equipment all are kept in great shape. an not say enough about this motel.

Reception was very pleasant when I first checked it all was well for the first day. next day, i used the microwave and without noticing the refrigerator stopped working so my insulin was not refrigerated and frozen foods thawed out. I let the reception know and they had me store my stuff in their refrigerator downstairs. The following evening after work, the refrigerator still wasn't working and no one had come to see the problem, So i complained again and they acted indifferent and non caring. I figured out that to many things were plugged into that wall,so I moved the microwave to another outlet on opposite wall and it worked fine until the end of my stay. My other complaint is the constant smell of stale food/cooking in the hallways.

A 2 bed room was reserved. Upon arriving we were advised at the desk that the reservation did not "take" and only king rooms were available. We took it because at that point we had little choice. There was a jacuzzi in the room and we were looking forward to enjoying it after a long day, but of course, the jets were broken.... I understand that not everything can be perfect, my complaint is mainly with the fact managment did not seem interested in customer service at all. Repeated phone calls to the hotel resulted in getting hung up on or getting sent to voicemail without a returned phone call. I was hoping to give the hotel another try as i was going to be in the area again and be able to give a positive review, that obviously won't be happening.

Hotel was overall very good. Hot water and internet really suck but hotel is very clean and well kept. The breakfast was good the first day but not so much the second day. The staff were good and friendly.

The desk clerks Mike and Keisha the best they were attentive and caring to my needs. I didn't feel like I was a burden and just another guest it's like they actually cared about every word I spoke and done an excellent job in providing the best services I've ever experienced.This Inn is deffeneatly top of the line. I hope they get the recognition they deserve espicialy, Mike going the extra mile.

We stayed for two nights to celebrate our anniversary. We have stayed at this property before and had a great experience. This time unfortunately we had severe issues with hot water access that prevented us from being able to use the in-room jacuzzi tub and at one point we lost complete access to hot water for several hours. We reported the issues multiple times and were told that "management" would get back to us. It is now 24 hours after check-out and I am still waiting for a response from management. At no time did the staff of the hotel check on our issues or inform us of the emergency maintence that occurred only after we inquired several times. The wifi access was also poor in our room. It is a nice hotel with a good location but there is no excuse for the absent management of this property. I will not return.

The Best Western was very clean and well kept. The staff was friendly always willing to help if necessary. The rates were very competitive for the area and the breakfast had a lot of options to choose from.

The hotel was excellent, the staff were very helpful and friendly, the rooms were very nice and had everything we waned and needed. The pool was lovely and so was the hot tub. They had fitness facilities that were excellent. It was a very pleasant stay and we will probably stay there again soon.

We had to fly in for a funeral. The hotel staff was very friendly and super helpful! We dealt mainly with Destiny and Mike at the front desk, and anything we needed they provided right away. I was very pleasantly pleased with the quality of this Best Western, it was not what I expected, and I would definitely stay there again.

Destiny made our stay at the Best Western Plus Wilmington/ Carolina Beach very enjoyable! She was very helpful if we needed anything.....directions, items that we needed for our room with efficiency and in a very friendly way. She's definitely an asset to your hotel!

Nice hotel in the middle of everything. The gem of this hotel is Destiny at the front desk. Cheerful greeting, bent over backwards helping us find some attractions we were interested in. I saw her offer to help a couple get their items up to their room. She really went above and beyond. Destiny is bringing customer service back in a big way!

We have stayed at BW Plus several times over the last three years. We have always had a great experience but this time we noticed some things different. The pool water was very cold; we were told that they were having problems with the heat serving the pool; it was very cold within the pool area. We did notify the front desk and they promptly tried to address these two issues. My elderly mother-in-law stayed for the first time in a handicap room and enjoyed her stay very much. The room met her needs. I want to commend and say we appreciate the honesty of the staff. A pair of diamond earrings were left on the nightstand in one of our rooms. After being on the road for two hours, we discovered our mistake of leaving them. We immediately called and the clerk or housekeeping located them in the room. We appreciate the honesty of the employees. Sincerely, a returning customer.

Nice hotel between Wilmington and the beach area. Hotel looks good inside and out. Staff were very nice and helpful. Pool area was very clean and really looked great at night. We will definitely stay there again.

The room was a bit small but nice enough. Quite a lot of noise with the guests overhead however. Room decor was pleasant. Indoor pool is just for wading and soaking as it is quite small and shallow. Our refrigerator was missing one leg and thus rocked back and forth. Overall the room was nice, the property well kept and pleasant but it is not nicer than other properties that are lower cost in the area.

It is awsome my trip there was excellent. Me and my wife enjoyed our stay very relaxed enviroment. There are plenty of things to do in the area. Front desk greeted us with smiles answered all our questions.

Great place to stay if you want to check out the 3 beaches in Wilmington since this hotel is about 15 min from each beach. Also near the riverwalk...perfect location to do all. Includes continental breakfast which is always a plus. Helpful staff as well.

I stayed in a room on the side facing away from traffic and I heard none. The room and facility are in excellent shape. Breakfast was adequate with many options. Internet access was reliable until the password changed. Had difficulty with a solid connection after that. Two concerns that prevent a higher rating: (1) inoperable lock on rear doors that are intended to automatically activate at 9 pm. This allowed anyone to enter the property at will without detection. (2) computers in the business center are not set up correctly. One is connected to the Internet, but not to a printer. The other is connected to a printer, but not the Internet. It would be impossible to print a boarding pass. I would stay here again when these issues are corrected.

Staff was friendly and smiled when we walked in the door. Was confused about parking and entrances, but no big deal. Found a small roach on corner of whirlpool tub but didn't make a fuss because I only saw that one. Will return with pleasure.

Room had jacuzzi (did not want), our room was already taken when we arrived, made on-line reservations, bathroom light broke, had to move us to another room, sister's room smelled of smoke, awful! The second room did not smell clean.

I booked my mother in the hotel for a couple nights when she came into town. She fell off the bed and was unable to get herself back up. The front desk manager was extremely helpful and concerned. She went out of her way to help me get into the room and make sure my mom was okay. All was good, but could have been worse. This hotel staff really went above and beyond and I'm very grateful.

Location is excellent--about halfway between Wilmington's historic downtown and Carolina Beach, so you're not paying a premium price for either. Front desk staff was very nice, friendly and eager to please. Our room was squeaky clean and well designed--the sink was in a separate location from the shower and toilet so two people could perform their morning or evening chores simultaneously. Good breakfast--eggs and sausage in addition to the usual waffles and cereal. And the wi-fi functioned flawlessly and was very fast. Saw several families there--and they must have liked the indoor pool because it was busy, even in January. Best of all, with a coupon (and we were off season) the price was very reasonable.

Staff was friendly, helpful, and informative. Free breakfast in the morning was not only convenient, but delicious as well. Indoor pool was a plus. Room and restroom were well kept and clean. The only bad thing I'd have to say is that it's bathroom amenities such as shampoo, conditioner, and body wash were low upon check in. Other than that, our stay was quite enjoyable.

This hotel worked great for us. having breakfast helped save time and extra money. This is located near many things that made it convenient for us Used the fitness center and saw some kids really enjoying the pool. I forgot my suit otherwise I would have joined them All went well.

This is the best managed property and one of the cleanest properties I've ever had the pleasure to stay at. I also us this property when I have out-of-town guests which was the case with this stay. I am pleased to have them stay at the (Monkey Junction) Carolina Beach Best Western Plus.

This is a first-class property, my home away from home and my selection to use when I have guests in town (such as was the case this time). This is one of the cleanest and well-managed hotel properties I've ever experienced.

Had no HOT water for a shower no soap ,no conditioner , very little shampoo just not what I would expect. staff not very familiar with restaurants around the hotel. Manager told me he could not help me with my problems with the rooms, was moved to different rooms, but none were any better still not stocked properly, Mananager didn't seem to care about my problems with my stay.

Very nice hotel with personable staff. The staff assisted my family in a timely manner with television issues and requests for extra pillows and toiletries. FYI- the swimming pool has salt water in it and causes extreme burning to the eyes.

Great hotel in a great location. The in-room jacuzzis and clean, modern look and feel of the hotel keep us coming back here. The pool and patio areas are wonderful. Recommend this hotel for couples or families.

Great location and beautiful view! Spend a bit more to get the view of the river for a breathtaking sunset. The staff were friendly. The breakfast is a bit more than standard and gets the job done. Conveniently located next to the visitors center and a 5 minute walk from downtown.

The place is great unless you are snooty. Rooms are clean, well stocked, loaded amenities for a price concious traveler. The customer service is awesome, well lit, smells good, breakfast, indoor pool, etc... do you need more?!...ok... close to carolina beach, gas, fire department, post office, good restaurants (cape fear seafood!) And easy city access. First time in 8 years I decided to tell my wife to go 4ork herself and figured I would go take a mini vacation. Thanks Best Western!

This Best Western is where I always stay when in Wilmington. The staff is wonderful and the breakfast is more than just continental. You can make your own waffles and there are little egg omelets. the pool is very nice and the hot tub is clean.

the hotel has always been exceptional.. could use more timely check ins.. and check outs.. but rooms, pool are, over all cleanliness of hotel where fantastic.. always leaves a great impression.. looking forward to my next visit at the best western!

I lost my mom last year and I'm still looking for ways to fill the void during the holiday season. I decided to take my niece and nephew on a "sleepover" so my brother and his wife could have a night to finish last minute Christmas items. This hotel's location was perfect because we were only 5 minutes from my brother's house. The hotel staff was very friendly, the room was nice and clean, and the breakfast was perfect for the kids, since I woke up to my 4-year old nephew staring me in the face saying, "I want to eat breakfast." I believe we've started a new Christmas tradition. The only reason I didn't give an excellent rating was that the refrigerator in the room was loud and we had to turn it off in order to sleep.

This hotel is definitely in the top of hotels in this area. The rooms were clean and very inviting. They have an inside heated pool that is very clean and also has a lift assistance chair for people who need assistance getting in and out of the pool (what an added bonus)!! The hotel is in a great location for shopping, beaches and any restaurant you might want!! Breakfast was great!! Anything you might want was there!! The staff was very friendly and always smiling (you don't see that anymore)!!

The hotel is really nice and the rooms were well accommodated. The hot breakfast was great and the staff was very helpful. I highly recommend this hotel for anyone visiting the Wilmington/?Carolina Beach area for both leisure or business.

Close to mother's assisted living - we make this our first choice each time we visit from out of town. The staff is friendly, the hotel is always clean and it is conveniently located with several restaurant and basic shopping options.

Very friendly staff. Nice room and ice machine on the floor I was staying at. Pool was nice. Close to places to eat at huge intersection. Close enough and far enough away from the beach. Breakfast was great...lots of choices and nice seating area. Very happy with stay and will stay again.

We were lucky enough to stay between Thanksgiving and Christmas and the manager decorated and it looked very festive and fun!!! The staff is just wonderful and they'll do anything for you!!! Our room was so nice and the manager spoiled us. This hotel is just beautiful. The pool is inside and I really wish I would have brought my bathing suit. I was very happy with our stay.

Have stayed here over a half dozen times and have never been disappointed. Always very clean with friendly competent staff. Can be pricey in peak summer season, but a bargain off season. Nice variety at breakfast, always plenty of food and very friendly helpful staff.

We decided to reserve at this hotel, because it is really close to our children house, that way we can spend the Thanksgiving weekend we our children and grandkids. The hotel is very clean, staff was amazing, location a plus for us, breakfast really good, we stay 3 nights, but the cleaning staff were knocking at our door every day at 9:30 am, even when we had the "please do not disturb" sign and the check out is at 11:00 am, please the reason we stay in a hotel was to have a little privacy and to avoid the early wake-up from our grandkids.

Rooms are nice,clean & comfortable.Staff is friendly& helpful.Appearance of exterior & lobby is nice.Pool & jacuzzi were clean.Overall nice place to stay.Would stay there again.Breakfast had a few more choices than usual.

The best Best Western my wife and I have stayed. There is nothing negative for us to say about this entire experience. The property is well kept, staff in courteous and respectfully and the rooms are very clean and comfortable. All Best Western GM's should be mandated to stay at this property to see what right looks like!

We didn't have reservations and showed up around 8 pm. The man at the front desk was friendly and fast. I just wanted a bed but got so much more. The room was beautiful. The shower had everything I forgot i.e. conditioner. I've got my hotel for my spontaneous beach trips.

What a cheerful, pleasant staff...everyone went out of their way to be friendly & helpful. Special raves about Bianca at the front desk! We did not hear even the slightest bit of noise at night, and were able to get a good night's sleep. Breakfast was good, parking was ample.

We had a very nice weekend at the Beach and the hotel was an added bonus. We really enjoyed the indoor pool and whirlpool. The cleanliness and service were excellent. We would recommend it to our friends.

I like this hotel because it is close to my children who live in Wilmington NC it is very clean and the staff are very helpful with check in and with letting you know about the free breakfast and coffee in the loby

We have used this hotel several times while working at the port and they have been extremely helpful on each trip! We will surly continue to stay there. The breakfast is good and the area is kept clean.The coffee is extremely tasty also. Would definatly recommend this hotel to anyone!!

Stayed for long weekend while kid s were on fall break. Hotel ad just switched to different TV provider and was experiencing periodic outages. The young lady at the front desk was amazing. She was treated very badly by some very rude customers because of the outages. She stayed professional and did everything in her power to correct the problem. The problem was corrected later that day. I was amazed with this young lady.....the smile never left her face. This was my second stay at this hotel and wish they had never downsized to double beds.

Nice quiet clean hotel. - points for unsecured back foot & sandpaperish towels. Other than that. I'd stay again and indeed I may. The beds and pillows were nice and I noticed a in room safe. Nice. The pool looked very inviting but I didn't take advantage of it. TV need plugged in but hey no biggie. I worked for me. I will be back with company and see what she think.

Had a one day stay at this hotel and I really enjoyed it. Very nice for a Best Western. Clean, modern, and the staff was attentive and professional. My room was great. It had a large jacuzzi tub and I made good use of it after a long day of cycling. I would definitely recommend.

Nice lobby, super clean. great pool, awesome people. I would stay there again and recommend to friends. I don't spend much time at the hotel, so I want to spend the least money, but I also don't want a flea bag hotel. This hotel was super clean and a great value!!

Watch your bank account closely. Over a period of 4 days after check out I was charged on my bank account for 12 times. I paid for one night with cash. Staff was very unhelpful in resolving the issue. In fact they kept trying to charge my bank account so much I had to close my account. I had to threaten with a call to BBB and Dept. of consumer affairs and fraud to get any help resolving the issue.

We stayed here for 3 nights while visiting friends who had moved to Wilmington. It is an excellent value, good location, very clean and friendly helpful staff. I would highly recommend it to both family and friends. We did tell the friends we visited how nice it was and that they could recommend it to others who come to see them.

Great place to stay.Very friendly and rooms are very clean.Nice pool..and work out room.Very close to eating places and to the beach.Shopping is in wilimington which is about 10 to 15 minutes away....

Nice accommodations, amenities, and breakfast. Multiple entrances make it easy to get to the rooms. Lot of luggage carts. A beautiful pool and a great location with a easy drive to the beaches. Everyone on the staff was very friendly and helpful...especially Bianca at the front desk! The only drawback...and this certainly isn't the fault of the hotel, was the weird road layout. There were several restaurants right across the road, but you had to drive nearly a mile to get to them. There are no crosswalks in sight and the hotel is located on a two lane service road right next to a divided 4-lane highway. Weird!

The Lobby was nice and clean, check in only took couple of minutes. My first impression when I entered the room was how good it smelled. The room was spacious clean and comfortable. Staff was friendly. Overall great place to stay.

Nice accommodations and the front desk HP was extremely friendly and helpful. Very courteous and always asking if I needed anything to make my stay more comfortable. I look forward if I have to travel for work, to be at a great facility where I can rest well.

We stay here when visiting husband's 103-year old mother. The motel is clean and comfortable, the staff is always friendly and the breakfast option makes it possible to spend more time with family and less "eating out".

My kids loved the breakfast and indoor pool. I loved the hot tub and gym that's open 24hrs. The staff was wonderful. So friendly. This is a very kid friendly hotel. Definitely worth every dollar. Can't wait to go back!

Booked this hotel because a friend had stayed and liked it. Our check-in was very easy, the room was very nice and convenient location. I always check trip advisor before booking a hotel and I understand why this hotel got high ratings. The hotel decor was modern and everything was very clean.