Best Western Monroe Inn & Suites,  Williamstown

4.0/5  - based on 212 guest reviews.
1151 N Black Horse Pike, 08094-2838, Williamstown, United States - See map
+1 856 340 7900 +1 856 340 7990



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 212 traveler reviews
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Our Williamstown hotel is near historic Philadelphia, home to the Liberty Bell and Independence Hall, the Philadelphia Convention Center and PHL Philadelphia Airport. Enjoy being near the New Jersey Motorsports Park, Thunderbolt Raceway and Lightning Raceway at our Williamstown hotel. Rowan University is a short drive away, so students, guests and faculty can easily commute. We're located central to the New Jersey shore, the Atlantic City Casinos and the boardwalk. With an indoor pool, romantic hot tub suites and high guest satisfaction, staying at our award winning hotel means a truly enjoyable vacation. Our central location is a big reason why many guests choose our Williamstown hotel. We're centrally located to Deptford, Glassboro, Philadelphia and Atlantic City. With easy access to major highways like Rt. 42 and Rt. 322, the Atlantic City Expressway, Rt. 55 and the New Jersey Turnpike, exploring the region is simple. The Jersey Shore beaches are a short drive away, and our hotel is minutes to world famous golf at Scotland Run Golf, Trump National Golf Philadelphia, and the Pine Valley Golf Club. Kennedy Memorial Hospital University, A. C. Moore, and Cooper University Hospital regularly bring out of town employees and workers to our Williamstown hotel. We offer such a great location that it's simple to squeeze in some leisure time, whether it's skydiving at Cross Keys and free fall Adventures or exploring the local restaurants. We're a boutique style hotel and are close to many wineries, including Heritage Winery, Sharrott Winery, Amalthea Cellars and Tomasello winery. Our Williamstown hotel is also close to Cross Keys Airport along 17N. From adventure to leisure, everything's possible. Book your Best Western Monroe Inn & Suites room today! Enjoy your stay.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 212 guest reviews
Certificate of Excellence
Business Business 37
Couples Couples 44
Family Family 95
Friends getaway Friends getaway 9
Solo travel Solo travel 16
Sleep Quality
Best Western Monroe Inn & Suites,Williamstown
  • 2
    « Second visit...and my last »

    This was our second (2 night) stay at the Best Western Monroe Inn & Suites, for a nearby family gathering. We had previously stayed in July of 2015, and our impression at that time was that the hotel was good overall, but needed some improvements. Management had responded that renovations were planned. Just over a year later, and the conditions at this hotel have slipped it down to a poor rating, for me. There has been virtually no upkeep since our last visit. Carpets were filthy, wallpaper was stained and peeling, furnishings and draperies were stained, and the hallways reek of stale cigarettes, even though the hotel is non-smoking. The air conditioning was efficient and fairly quiet, and the bed was comfortable. The bathroom was clean, as well. Breakfast was served, with make-your-own waffles and pancakes, but their waffle iron must have been malfunctioning because the waffle I baked came out with raw batter in the center. Staff was very pleasant. The rooms are in desperate need of a thorough deep cleaning or total refurbishment. Until the shabby condition of the rooms is improved, I really can no longer recommend this hotel, especially at the price point they offer.

    « A wonderful experience »

    Beautiful room, excellent service, clean, smoke free experience. Breakfast was wonderful. We enjoyed the whirlpool bath and separate shower. We will book this property in the future, for vacation and measure.

    « Great breakfast. Nice, friendly staff. »

    In town for a cross country meet at Rowan University. Very close by. Stayed in whirlpool room because it was only one left. Tub was great. Fireplace lovely. Bathroom was a little needy as there was hair in the sink. Bed comfy and pillows awesome. Good value for the price.

    « Little Get-a-way »

    My husband and I went to hear our favorite cover band; instead of driving almost an hour back home at 1 AM; we decided to make a a little get-a-way of it. I work at a hotel so I was very observant; the front desk clerk was professional and check in took no time at all! Our room was immaculate, comfortable bed, bathroom was very clean and nice; love the fridge in the room to help keep our adult beverages cold. If we ever need to stay local for another event, this would be the place.

    « Williamstown Best Western »

    Excellent housekeeping and front desk staff. Clean rooms. Great water pressure and the size of the shower and rest room. Breakfast was appetizing. Easy check in and check out. Looking forward to staying there next week.

    « don t honor travel cards »

    travel card not honored without my return e mail when i get home shuttle bus late and held up the wedding from starting on time i wound up driving their and that was the whole purpose of me staying their so i didn t drink and drive.

    « great for an overnight business stay »

    We stayed here on business. The hotel and room was clean. Staff was friendly. The beds were very comfortable. The breakfast was not very carb friendly muffins, waffles bagel, cereal etc and no eggs. It was located in an area that had a lot of restaurants for dinner.

    « Great stay! »

    We booked two nights had to leave after one. Staff was exceptional from check in to our last minute 2nd night cancellation. Desk staff and breakfast staff were all great. Breakfast was great - and included in the price (even had a pack and go bag with goodies for the day!) Room was what you'd expect, clean, good bed, well stocked bathroom. Only downside was the A/C - it only had one speed that was noisy.

    « Great Place »

    This place is clean and affordable. The staff is friendly and helpful. I would stay here again in a heartbeat! We were in town for a baseball tournament. The indoor pool is clean and refreshing. Don't let the warm temperature of the room scare you away. They had free cookies when you checked in! Laundry facilities on site.

    « Overnight stay to attend area wedding celebration »

    Very comfortable and clean accomodations in convenient location for family wedding celebration. The AC worked well and the bed was very comfortable. The bathroom was roomy, clean and the shower had nice water pressure.

  • 5
    « Great location »

    Off the main drag, but close to everything. Great rooms and service was wonderful. Very friendly staff. Only about 45 minutes to Atlantic City beach and boardwalk. I can't say enough good things about this hotel. We've stayed here the past 3 years over Labor Day weekend and will be coming back in 2017!

    « Very clean and courteous staff »

    I was impressed at how clean this hotel was and the staff are very friendly. The breakfast had a small selection, but it was ample for the price of the hotel. I would definitely stay at this hotel again.

    « Coffee all day »

    Coffee service provided all day long. Continental breakfast as advertised. Room was clean and beds were comfortable. Liked the choice of firmness in the pillows. Did not access the pool, but it looked inviting. Easy to find with lots of parking. Internet service was fast.

    « Best Western Williamstown »

    Wasn't sure what to expect, but the minute i walked in, Tony at the front desk worked diligently to solve my reservation problem and accomplished it quickly!!! Very pleased with the housekeeping staff also!!!

    « Very Clean, Good Breakfast, Terrible Bedding Makes For Bad Night Sleep »

    We broke down and the tow truck driver took us to this hotel for the night. The rate was about what we expected, a little bit over $100 a night plus all the NJ Tax add- ons. First the positives: 1. Nice friendly front desk staff 2. Good Breakfast 3. Clean room and bathroom 4. Coffee Pot in room 5. Wifi Now the negatives: The bedding was absolutely terrible. We had a king size bed in the room and the sheets and a stained mattress cover were to small for the bed. The mattress cover was evidently one of those water proof kind, so it was very uncomfortable and it also would not stay on the mattress as it was too small. Worse than that, since the bedding did not fit, the sheets and mattress pad got all bunched up under you, making it impossible to get a good nights sleep. We contacted the General Manager via email when we returned home the next day and even included pictures of the stained mattress pad and the ill fitting sheets. We got back a canned message and he did not seem to have even read the problems mentioned in the email or looked at the pictures. He just asked us to come back and try them again and they would try to "exceed our expectations"! We will not recommend this to anyone as a place to "lay their heads" for the night until the hotel purchases new bedding.

    « A pleasant surprise »

    Stayed here after attending a retirement party nearby. Staff were very nice, the rooms were clean. Continental breakfast options were more than adequate. Waffle and pancake makers are a nice touch. We are considering another stay as a get away.

    « Unpleasant Experience »

    Based on the good reviews I had read, I chose this BW but ended up being very disappointed. The facility seemed to be nice, the room was spacious and the bed was pretty comfortable. However, I saw some spot stains on the bed skirt and the carpet. Also the bathroom fan was too loud and every time I entered the bathroom I had to hear the scary sound since there was no light only or fan only switch. On top of it, the loose shower head too made the terrible noise that I had to hear all while I took a shower. But what bothered me more was the unbelievably inadequate and rude guest service from a couple of front desk attendants. At check-in, I presented my $25 travel card (one that was emailed to me by BW) on my phone to the night attendant but he instructed me to email it to him. I was standing right in front of him with all the information he needed but I still had to email him the travel card. It was after midnight so I didn't want to waste my energy. I emailed it to him as soon as I settled in. Next morning, I found out that he didn't deduct the $25 credit from my bill. I called the morning attendant but she couldn't or wouldn't help me. So I told her I was going to come down to show her the travel card on my phone. She responded, "Fine" in a very angry voice and hung up on me. I went to the front desk and showed her the travel card, she said "Oh, we don't do gift cards" and when she finally found the email I had sent to the night attendant, she said, "What you sent was an screen shot of the travel card, it could be anyone's," accusing me of committing a fraud or something. She apparently didn't know how to help me redeem the travel card. All she needed was the card number; I didn't have any issue with other BW hotels in redeeming the travel card even on the phone. I even actually had to point out to her the BW advertisement for "Stay twice and get a travel card" promotion set up right on her front desk, explaining to her that's how I got the travel card...for being a royal customer. To my disbelief, she started reading me the disclaimer about the travel card not being valid for use on any full pre-paid rates but I had made the reservation through BW, not Expedia or Orbitz. I had to explain that too OMG. She was rude and unprofessional from the beginning to the end while treating me, a BW gold member, like an idiot. Eventually she corrected the mistake but told me to come back to pick up the receipt. No apology for the inconvenience nor disrespect. These two attendants I dealt with need some serious customer service training to get at least closer to the level of the great BW staff I have encountered previously in other locations. I can say the same about their breakfast. It was not up to the standard of other BW hotels at all. Items were placed randomly all over so the quests often couldn't find cups, syrup, or utensils. How everything was laid out was just not logical. Coffee and tea were by the front desk and set up in a way that a lady of average height had to stretch her body to reach the hot water pot. Food lacked in variety and the generic type of yogurt as well as the pastry tasted less than average. Compare to other BW I have been to, it definitely was poor in quality and unsatisfactory. In addition, when we were checking out, a young boy came out of the elevator to walk the dog on a leash. The dog was maybe a pitbull or rottweiler, pretty intimidating and barking hard and charging at us and other guests. The front attendant didn't pay any mind. I love dogs and understand that pets are welcome at this hotel but it was seriously scary and unpleasant experience. I'm also a member of IHG, Sheraton, Marriott, etc., but I like BW for it's casual and easy-going atmosphere. I usually enjoy staying at other BW hotels and also regularly stay at a particular one in California only because I love the staff there. I'm sorry but won't come back to this BW.

    « Nice, clean and comfy but falls down on breakfast. »

    Great mattress and comfort in the room, very nice staff, but skip the free breakfast. Free isn't worth anything if it's not good. Quiet location and ample parking. Best Western can usually be relied on to offer a comfortable and clean stay and this place does not disappoint in that respect.

    « Very enjoyable stay @ the Best Western! Awesome hot tub and fire place! »

    I had a great stay at the Best Western while driving from Virginia and heading towards AC after stopping in DC. This hotel is only 45 minutes to Atlantic City and easy access to the AC expressway. I got the King room with a hot tub and fire place and the room was very nice. It was room # 111 and was the first room down the hall, so very close to entrance/lobby, and breakfast area. It was easy in and out which was perfect! The hotel is a smaller property, only 42 rooms, but the room was comfortable, bed was comfortable, AC worked great (but was missing 1 of 2 filters, and the room was clean.... Except the fire place mantle which disappointingly had a lot of dust. Also, the switches for the hot tub are on the opposite side of room, and I think the previous guest got the carpet wet getting out of the tub, to shut it off, as my socks got soaked walking by the fireplace/hot tub area. I did not hear any noise from guests, the hallway, or breakfast area which I believe was on the other side of my rooms wall. I just don't generally like first floor rooms as I had to always cover window wth black out shades for privacy. The front desk staff, both at check in, and out, were very friendly and respectful. They answered any questions I had and both asked about how my stay was/how room was. I also loved the coffee/tea available all day by the front desk. Breakfast was the only lackluster part of the stay, as it was on par with a lower end breakfast offering (i.e. Econolodge, HOJO, Ramada) with no hot items. I did like how they had lemonade as an option in the juice machine. I also really liked the strawberry waffle option and thought the BW logo in waffle was neat. There was breads, bagels, pastry, hard boiled eggs, yogurt, and a oatmeal station with toppings. If I am ever in the area, I would stay again, as the hotel was clean, and convenient to the highway. The staff were very friendly and I loved the hot tub and it was cool having a fire place! 4 and not 5 stars due to no hot items at breakfast, small breakfast seating area, and dust on fire place mantle/wet carpet/missing filter in AC).

    « slave labor »

    The place was acceptable and the staff was friendly I did view the manager berate of the staff publicly. Noticed that the same staff works there many hours in a row. I commented that to the staff and they stated the manager works the employees 12-16 hour shift with out giving them over time. Never stay here again after hearing that.

  • 4
    « Very good »

    best place to stay in the Williamstown NJ area. have stayed there before. centrally located, easy access to Philly or roads leading to Atlantic City area. clean and staff is nice. would definitely stay there in the future.

    « Great place to stay »

    My second-floor room was spacious and nicely furnished. The bed was quite comfortable with a nice choice of pillows. My dog was with me; there were nice lawn areas with handy trash receptables for walking dogs. I also enjoyed a diner that was located about a mile down the road from this hotel. I will definitely stay here whenever I return to the area.

    « Customer service was wonderful! »

    We stayed and were welcomed and very comfortable. The guy at the front desk was efficient and helpful. The breakfast was great,and Penetha,the woman assisting customers with the food,was professional, genuinely friendly, funny, sweet, and even gave me the waffle she had cooked for herself! We would definitely stay there again, the whole experience was positive.

    « Aquarium visit »

    On a whim during spring break we decided to go to see the aquarium and stay overnight with an indoor pool. We arrived at 3PM and our rooms were ready to go. We requested a connecting door but unfortunately the hotel was full but our 2 rooms were on the same floor across from each other. Fitzroy, the manager, immediately acknowledge our request and also called us to make sure everything was okay. The hotel is close to many options for meals. The children had so much fun in the pool and the breakfast was just perfect. Nothing fancy but many choices for families. We would definitely stay at this hotel again. Best Western is a great corporation.

    « Best Western, Williamstown »

    Close to the Aquarium in Camden and Philadelphia. 30 minutes away from the Aquarium - breakfast included, fitness center and pool. Everyone at the hotel was courteous and helpful - even fussing over the waffle maker for my grandson.


    I like staying at this Best Western, it's very clean, their rooms don't smell like smoke at all, the hotel pool from what I understood was supposed to be heated, but my children stated otherwise. It's also very convenient to everything I wanted & need to go to. I would stay here again & again

    « Best Western- Williamstown NJ- Way above average »

    Staff was very caring and nice. Rooms are clean and comfortable. If you miss breakfast, they have a to-go package that has an apple, bottle of water and a breakfast bar. Super amazing and I haven't yet experienced that level of care while traveling in quite some time!

    « Great Stay. »

    Was attending a family gathering in near hotel. Several members of my family stayed here also. Nearby to several stores/malls and restaurants. Very friendly staff. very clean place. Only 2 floors with an elevator, so you didn't have to carry luggage far. Has a indoor pool and fitness room. Didn't get to use this time but hope to in the future.

    « Great service »

    The hotel was perfect for a nice family trip to the near by water park. The staff was extremely friendly and helpful. They always greeted us with a smile and hello. The breakfast was nice, the rooms clean and it was an overall nice experience. As we left the lovely woman behind the front desk even treated my kids to some Valentine Conversation hearts. We plan on staying there again.

    « Vacation »

    The stay was awesome.heated,lighted pool is much fun????????????????????????????????.The beds are comfortable and the staff was very nice.Good breakfast and easily accessible to lots of activities.Definitely recommend staying here if possible.

  • 4
    « Great Stay »

    Suite with 1 king size bed and Jacuzzi was very nice and comfortable, no smells no issues. I bring cleaning supplies with me everywhere I go so of course I cleaned everything before enjoying my stay. Overall, I would most definitely stay here again. Young gentleman at the desk was awesome and very helpful. I recommend this hotel to anyone.

    « good staff, terrible accomodation »

    The rooms need to be updated and upgraded. The beds are extremely old and outdated, they are uncomfortable and springs were felt all night. The heater/fan unit made odd noises, even when turned completely off that woke me continuously through the night. The shower made a loud hissing noise no matter what temp I put it on also. For the same cost per night, I was able to move over to a different hotel and have a suite. The only thing that was pleasant here was the staff.

    « Great Staff, Average Facilities »

    We stayed two nights while visiting family at New Years Eve. The hotel staff was very friendly (even providing the room at a much lower rate than I had reserved it for). The room was decent and pretty clean, but needs carpeting and some renovation. We have stayed here in the past (previous New Years Eve), and would stay again. Overall, the room seems a bit pricey for the level of amenities and room quality.

    « family holiday »

    staying at this best western is always pleasurable. The staff is always professional and helpful. I came to be with family here in Williamstown, NJ. The location was great in that it was not far from my family. I always stay here when I come to town.

    « Nice and Conveniently located »

    Attended a holiday event almost next door at The Estate at Monroe which provided the opportunity for our stay. We were greatly warmly and quite professionally by the Front Desk staff. The hotel is very clean. Our 'suite' was well appointed and the location was perfect for us. We'd gladly return to this Best Western .

    « Dependable room and service »

    Best Western are consistently good places to stay. Few hotels actually read and respond to the requests you list when you book. I always ask for an extra bath towel - I got 4! The breakfast was about average, cereal, bagels, toast and yogurt. Cinnamon-raisin bagels were a nice touch. A bit loud at breakfast with the TVs on and the staff bantering back and forth, but they were cheerful.

    « Clean, courteous and good location »

    We stayed here overnight with our Youth Basketball Team and enjoyed our stay very much. The hotel was very clean as were the rooms and pool. The room was big and the beds were comfy and had extra pillows (I always have to ask for extras). Staff was wonderful and complementary continental breakfast saved our team time and money.

    « Nice Hotel »

    We stayed here for a Dek Hockey Tournament in Gloucester NJ. This hotel was a very nice and clean hotel. Everyone was nice, the rooms were clean, everything was quite. I really enjoyed my stay here. The rest of the team stayed almost an hour away from the Dek, this hotel was located within 10 minutes and much nicer than the hotel the team stayed at. Great over value and price, I would stay here again.

    « Lost my reservation »

    Called over a month ago and reserved a queen suite as part of a block of rooms set aside for wedding guests. Didn't get a great feeling from the man who took my reservation, and realized after the fact that he did not provide a confirmation number. Called today just to put myself at ease. Surprise, surprise! They have no reservation in my name, and they do not have a room available to accommodate me. Now I have to stay somewhere else, away from my family and the rest of the wedding guests. Never again, Best Western. Never again.

    « Stay »

    Best we could find in the area at which we were staying. East coast was crazy. The folks at Best Western were very friendly and I believe went above and beyond making us feel welcomed. What ever we needed there was no question about us getting it like we found at other places. The staff were always friendly and would help us find other things that we were looking for.

  • 5
    « Soccer Tournament »

    I can't say enough about how accommodating the staff was during our one night stay. My daughter and I were in town for the weekend and booked a room at another nearby hotel, only to arrive and discover that they gave our room away! We called Best Western and they were able to find us a room on a very busy night. Feeling relieved, we left to get something to eat, only to return to no parking spots. I went in to the front desk and the gentleman working moved his car for me to take his spot! Wow! Now that's customer service! The room was clean, the night was quiet, and the breakfast was just right! The woman working in the breakfast area even made my daughter a waffle. A terrific experience on a very busy, filled to capacity night. Will stay again next year...but I will be sure to book early!

    « Great pet friendly hotel »

    Great hotel, very quiet, amenities and rooms were updated and very nice. The room was very clean and up to date, they had a good number of cable channels and a nice area for pets. I would definitely stay here again.

    « Non-smoking room smelled smokey »

    Overall I was mostly satisfied with my stay here. I reserved a non-smoking room but it smelled of smoke and had burn holes in the carpeting. Otherwise, the room was clean but needs remodeling. Breakfast was good, lots of options

    « probably wouldn't stay again »

    I arrived at my room and looked into the bathroom and there was paint chips all over the floor, toilet and tub. I went downstairs and told the front desk and housekeeping was right there and came up and vacuumed up everything. The front desk asked if I wanted another room, but I said no thanks, the room was really clean except for that. In the middle of the night I got up to go to the bathroom and as I was going back to bed, I heard a noise coming from the door. It turned out that people were trying to get into my room. They kept trying their room key in my door. When I said hello and asked what was going on, they asked if it was room 204 and I said yes it is, they said and it's occupied and I said yes it is. Ohhh sorry they said, meanwhile I was panicking thinking someone was trying to get into my room. Apparently the front desk gave them my room number but keys for a different room. Thankfully the keys didn't go the door, I probably would have had a heart attack seeing people walk in my room. Other than that, the room was ok, breakfast in the morning had a lot of choices, which was nice.

    « Decent »

    We only stayed one night passing through, but staff was friendly, room was clean, bed was comfy. Internet was a little iffy but we managed. We had other plans for breakfast, so can't say how that was. TA wants 200 characters to submit this review,so what else can I say?

    « Overall good, but a few issues. »

    We stayed in a first floor King for 1 night. The room was comfortable with plenty of space. Wired internet didn't work, but wireless was fine. Room had mini-fridge and microwave, a very comfortable bed, and efficient and reasonably quiet air conditioning. A standard continental breakfast was provided, with cereal, yogurt, muffins, breads and danish, hard boiled eggs, and a waffle maker. Staff was friendly and attentive. Some minor complaints...the TV had a peculiar setup that made it a little hard to operate, and there was a pervasive smell of cigarette smoke in the hallway, even though all the rooms in that area were non-smoking. Probably our only serious complaint was with cleanliness..although the room appeared clean and the bathroom was spotless, I found that my white socks were black after walking on the carpet, so I think perhaps they need to give a little more attention to that.

    « It was decent »

    The rooms were nice and the beds were very comfortable. They have an indoor pool that goes up to 5ft., a small gym, and continental breakfast. The stay was ok. Our A/C stopped working the second day and we had to be put in a different room, but other than that, the stay was acceptable


Getting to the hotel ...

All directions
·From: The New Jersey Turnpike. Take Exit 3 to Route 168 South for 3 Miles. Route 168 South will merge with Route 42 South. Take Route 42 South for 5 Miles. The Best Western Monroe Inn & Suites is located on the right. ·From: Delaware Memorial Bridge. Take Route 295 North to Route 42 South towards Williamstown. The Best Western Monroe Inn & Suites is located 12 miles on the right. ·From: Atlantic City Expressway. Take Exit 38 left onto Sicklerville Road, right onto Route 42. The Best Western Monroe Inn & Suites is located one mile on the left. ·From: Walt Whitman Bridge. Take Route 42 South, stay right on Route 42 local. The Best Western Monroe Inn & Suites is located 12 miles on the right.