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Promotion code

Best Western Plus Hotel Historic Area Inn, Williamsburg

4.0/5  - basé sur 1119 notations.
201 Bypass Road, 23185-2920, Williamsburg, United States - See map
Best Western Plus Historic Area Inn - Begin your stay in Williamsburg at the Best Western PLUS Historic Area Inn and enjoy an unforgettable visit! The Best Western Plus Historic Area Inn is ideally located in the center of Williamsburg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Plus Historic Area Inn! The only Best Western "Plus" in Williamsburg and the Only Best Western in Williamsburg offering a FREE Hot Breakfast Buffet included with your room. History buffs and theme park enthusiasts adore this Williamsburg hotel, nestled close to Colonial Williamsburg and featuring the best in hospitality. Take the family on a thrill-filled trip to Busch Gardens, or attend a special event at the nearby College of William and Mary. Jamestown and Yorktown are minutes away, ensuring that guests are conveniently located near all the top attractions. Ask a friendly staff member about discounted attraction tickets or for recommendations on shopping and dining to get a local's perspective. An indoor heated pool and Jacuzzi® provides the perfect place to relax after a busy day. However, the proximity to Colonial Williamsburg, just 1. 5 miles away, means a lot of guests are eager to explore. Walking distance to attractions, restaurants and shopping, everything you need for a weekend getaway or even an extended stay is close by. Prime Outlets provide unlimited shopping opportunities, while William and Mary sports events have fans and teams flocking to the region year-round. This Williamsburg hotel gladly welcomes groups and teams, featuring blocked rooms and competitive rates. Every room has a microwave and refrigerator, ideal for longer stays. Vacation packages are available to all major attractions. Employees of local businesses love the peace and quiet of this hotel, whether guests have a meeting with Anheuser Busch® or Enterprise Rent A Car. Where you stay, whether for business or pleasure, can make a big difference. Ensure quality amenities, knowledgeable staff on hand, and a location that’s close to everything from Camp Peary to Cheatham Annex. Reserve your room at the Best Western Plus Historic Area Inn today, and stay minutes from Colonial Williamsburg and the excitement of Busch Gardens.

Best Western Plus

Hotel Historic Area Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1119 guest reviews
NOTE ISSUED
Excellent
415
Very Good
365
Average
192
Poor
93
Terrible
54
REFER TO NOTICE
Business Business
40
Couples Couples
338
Family Family
570
Friends getaway Friends getaway
86
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Clean and inexpensive "

5
06/11/2018

Clean hotel not far from attractions. Super nice front desk staff and cleaning staff. We stayed two nights. Comfortable size room. Bed was firm for my taste but hubby liked it. Super soft comfy pillows. Breakfast Food was typical but abundant. Great value (although it is November...not much happening here now)

Alexis W, Manager at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback and happy winter and New Year. Alexis Williams Assistant General Manager

"Hotel not for resting and disappointing that it is a Plus from a BW member"

1
24/10/2018

The purpose of a hotel is to come back from sightseeing or traveling to relax and get a good night's rest. Well that did not happen here. We checked in and air conditioner was not working in which we told front desk. We left all day and when we arrived it still had not been fixed. We suffered threw it since we were exhausted from the sightseeing however the beds were the hardest thing we have ever slept on as well. Front desk manger was manager on duty and refused a refund of money. She claimed she could only do half of the bill. Well I have worked in a hotel before and called her out on that. We did not get a refund until I contacted corporate in regards to the unprofessionalism of service and low quality as a diamond select member expects at a plus. Would not recommend and suggest their flag be changed if they can not live up to BW Plus expectations.

BestWesternHotels, Corporate at Best Western Plus Historic Area Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Nice room even though it was not one that had been remodeled"

4
22/10/2018

Our room was nice even though it was not one that had been remodeled. The room was large and clean. Beds were comfortable. The breakfast area had ample seating, was bright and clean, and the food was good. We knew our room had not been remodeled because were some dents in the furniture and some rust on the bathroom door frame. We had to set the AC a few degrees lower than the desired temperature. The refrigerator whined when the compressor was running. There were not enough electrical outlets to charge all of our electronic devices and plug in my CPAP. The outlets were loose and did not hold the plugs securely. But overall the room was very nice and the hotel is a great bargain.

"Expected more"

3
20/10/2018

I was very much disappointed with the room for the price. I was expecting better since it was located in Williamsburg. Room was very, very small as was the bathroom. Pillows very small. Very noisy from doors slamming shut most of the night and the AC unit at the end of the hall was making a constant noise.

"Best Westren Williamsburg VA"

4
18/10/2018

Very clean Hotel, Very friendly Staff. Breakfast was wonderful. The Gentleman in charge of it did a wonderful job. Staff called to your room to make sure everything was ok. The cable company switched out remotes and the staff made sure everyones worked

"Great place to stay!"

5
16/10/2018

This site was a pleasure to stay with! Check in and check out was quick and the front desk receptionist was lively and nice! Its very clean and kept up rel nicely! I recommend this hotel to any and everyone!

"Excellent Reunion Venue"

5
15/10/2018

I coordinated a reunion for 28 people through events coordinator Kandi Shaw. She was very helpful with details, my friends were all happy with their stay, and the staff could not have been more helpful. The hotel is in an excellent location for visiting the Historic Triangle, with easy parking and nearby restaurants. The breakfast was good, and we were allowed to use the breakfast area in the evenings as a kind of lounge for getting together. There is also a nice patio adjoining the pool.

"Great stay!"

5
08/10/2018

This is my favorite place to stay in Williamsburg due to it's central location which makes it easy to get anywhere. I usually get lost in Williamsburg but not when I stay here. I love the late pool hours until 11 pm and the hot tub which is always hot temperature which is great after a day of touring and shopping. I also like the late breakfast hours until 10 am even during the week so since I stay up late I can sleep in some and still enjoy a good breakfast. The bedding is great. The staff is so nice and pleasant every time I pas them in the hotel. I stayed using the multi-stay promotion and you can't beat this price for the amenities and cleanliness of this hotel.

"Friendly staff - Excellent Location - Will return!"

5
08/10/2018

I loved the ease of access to the hotel, plenty of parking on the property & within walking distance of several good restaurants, (chains and local spots - Ask the staff about the best places to go, they're super knowledgable). The staff was super friendly & the beds were comfy! Just be sure to keep an eye on the plug to the refrigerator, we accidently pulled it out thinking it was the coffee maker & our beverages were warm when we got back from golf.. not a good thing :-)

"Always my first choice"

5
07/10/2018

I have stayed at this hotel four times now, and I will continue to book this hotel each time I visit Williamsburg. The rooms are always clean, the staff is always very friendly and helpful, and the breakfast/pool/etc is nice also.

"Very impressed!"

5
05/10/2018

We stayed 3 nights using a $49/nt Groupon. What a great deal! Staff were friendly and very helpful. Shenelle kept our room spotless. The hotel is in the process of renovations and everything looks fantastic so far. The breakfast area is huge and looks upscale with white leather seating. The continental breakfast serves a variety of hot and cold food and was wonderful. Our room was nicely appointed and the bed was comfortable. The hotel is in a quiet and convenient location. I would definitely recommend this hotel.

"Everything was great"

4
01/10/2018

I have a very short criteria for rating a hotel: 1) Do I feel safe? Yes. 2) Are the rooms and other facilities clean? Yes. 3) Is the bed comfortable? Yes. 4) Is the staff friendly and helpful. YES. This hotel met all the criteria and then some. We had a great stay.

"Kid Friendly Pool"

4
15/09/2018

My favorite part about this hotel is the pool is open until 11pm so even after you do all your sightseeing you still have time to enjoy the pool and it makes the kids extremely happy to still get to swim. The hotel is suitable and the staff was friendly. It is a great location to Colonial Williamsburg and there are a couple restaurants within walking distance. I would definitely recommend this hotel if you need somewhere nice but affordable.

"Shopping trip"

3
12/09/2018

My friend and I decided on a quick trip to Williamsburg to shop the outlets and found this hotel on trip advisor. While the rooms were clean and the beds were nice, the corridors were hot and uncomfortable. This was ok but would not want to stay more than 1 night.

"Great stay for a quick getaway!!"

5
10/09/2018

This BW location is probably the best I have stayed in in a long time. All the rooms were clean, a little outdated, but went with the colonial area vibe. The hotel is super close to the Colonial Pkwy and Williamsburg sights. Restaurants nearby are great, I wish we stayed for more than one night. This BW location made me sign up to be a BW Rewards Member and I will gladly use the program! Great job guys ??

"Great 25th birthday."

4
09/09/2018

Great hotel experience. Chlorine was a little high in the jacuzzi or my eyes just may be a little sensitive but they were watering constantly. Still great nonetheless. Front desk staff was super knowledgeable about the area when I first arrived and even provided coupons. My only complaint is with housekeeping, I called the front desk prior to my scheduled checkout to request a later time and that requested was granted and also assured hat housekeeping would be notified. Not really sure what happened but housekeeping harassed me the entire time I was resting until I checked out. Other than that, everything was good.

"Great service!"

5
05/09/2018

My stay here at this location was absolutely an amazing experience. The entire staff was very friendly and helpful for all my needs. The breakfast was very good, and the location is excellent. The room had all the amenities that you could ask for. I was very impressed with the cleanliness of the hotel.

"Nice Experience"

4
03/09/2018

This hotel was in a convenient location, free parking, clean room, nice breakfast spread, and good service all for a reasonable price. I was shock to get all those good qualities in one hotel for a lower price hotel. I haven't stayed at a Best Western in decades but it is now on my families list of places to stay:)

"Family trip"

5
30/08/2018

I love this place..Is always nice and clean staff our very friendly..Breakfast is the best breakfast I ever had at a hotel.. The indoor pool is a plus rainy days you just can go and relax..There's tables and chairs plus towels you can use..

"Fabulous Hotel and Location"

5
28/08/2018

Really enjoyed staying here. Folks were wonderful, room comfortable, clean and great location to Williamsburg everyday.The breakfast in the mornings were good and there was always plenty of food. Very impressed with all the hotel staff.

"Not bad, but the hotel is kind of old"

3
27/08/2018

We booked this hotel because of three things. Location, price and it had an indoor swimming pool. The hotel is centrally located, making it easy to get to the attractions. It had a fairly large parking lot, so finding parking wasn't an issue. The rooms were comfortable and clean, but a bit outdated. We had a problem with the shower curtain...it was too short, so water kept escaping onto the bathroom floor. However, the hotel staff was able to locate a slightly longer curtain and that remedied the problem. There is a sitdown, hot breakfast, which wasn't bad at all. However, they did keep running out of items and it took time to replenish the buffet. The dining area was extremely small for the amount of people eating breakfast at any given time. But we didn't have to wait too long to get a table as the turnaround was smooth. But expect a long line waiting to get to the breakfast items. My biggest problem was the hotel was kind of old (circa 1970's), which was apparent as you walked throught the hotel's hallways. But that once you were in the room, that didn't matter much. I would stay here again.

"Pretty good"

4
26/08/2018

Rooms needs updating but the stay was fine. My kids enjoyed the pool and hot tub. Wifi was a bit slow but I'm sure that's because everyone was on it . Breakfast was also good. Staff was great throughout my stay

"Amazing Service"

5
24/08/2018

Marus was super helpful in helping me resolve room rates for a super reasonable rate. I am in the Army and I highly recommend this place for active duty and veterans for their military rates. I will be looking at this place again whenever I visit Williamsburg or Busch Gardens.

"Outstanding place to stay"

5
22/08/2018

Have to say this is one on the best hotels we have stayed at on vacation. The rooms are clean and they have the best hotel pillows ever. This is the first time I haven't had to fold the pillows in 1/2 to get comfortable. All of the staff members are very nice and helpful. The pool and exercise rooms were clean and complimentary breakfast is excellant. Kudos to all the staff members.

"Broken elevators"

2
20/08/2018

Room was clean and comfortable. Elevators did not work. Got stuck in one elevator, scary experience. Would not want to stay at this hotel again because of the lack of working elevators. I was on the 4th floor and took the stairs for the remainder of my trip.

"Fake information"

1
19/08/2018

We made a 7 hours trip just to find out that what this people shows in the pictures as a two queen bed room was really a two full size bed for the price of a double queen room. After we spoke to the front desk the only response we had was that "that's what we have as queen bed and you can just cancel and get another hotel". Be aware cause people can reserve here based on pictures and information that are not real

"Perfect rest for history chasers"

4
19/08/2018

Traveling with my family to Williamsburg brought us to the Best Western Plus on Bypass road. We booked through my Best Western account. We stayed two nights and used two rooms for our group of five. The queen size beds were luxuriously comfortable and they honored our request of adjoining rooms. The rooms were clean, the pool and hot tub were rejuvenating. The staff was very pleasant and helpful. Complimentary breakfast was self serve but hot and savory. Finding the hotel was easy, and it was centrally located to all nearby attractions. Parking was close and there were plenty of spots. The price was perfect and a real bargain...with such a family friendly place it was easy to meet new people and share stories and get ideas to enhance our vacation. I would recommend this hotel always...we have had great success using Best Western in the past and this was no exception.

"Great value"

5
19/08/2018

The only thing I can think that we didn't like was the pool seemed to be over chlorinated. Our eyes were burning without even getting in. The rooms were clean, beds comfortable and location was great! Breakfast was good also!

"Great Find!!"

5
14/08/2018

The hotel was great, within a few minutes of the attractions. It was clean, updated, the breakfast was excellent. We have 2 teenage boys and they had plenty to eat with a good variety (cereal, waffles, eggs, bacon or sausage, French toast or hash browns, pastries, fruit etc.)

"Not a good experience "

2
05/08/2018

I booked this hotel after reading the reviews here. We checked in and went to our room and immediately noticed the smell. It was very damp and musty smelling. The A/C was running and never stopped. It was set on 70. The room was very run down as was most of the hotel with the exception of the lobby. We tried to make due but after being in the room for awhile I knew it wasn't going to work. I was able to cancel the remainder of our reservation and move to a different hotel but couldn't find anything for the first night. So we had to stay. My 5 year old was sleeping on the pull out couch and the mattress was covered in plastic so every move she made was so loud. She was so uncomfortable that she ended up in our bed, which was also uncomfortable. There were doors slamming up and down the hallway until 4 a.m. It was one of the worst hotel stays I've had. The only reason I rated this hotel poor instead of terrible is the staff. Everyone was very helpful and friendly and tried their best to make things right.

"Mini Staycation"

5
25/07/2018

So my husband all of a sudden had 3 days in a row off from work. 2 if those days were my days off; which never happens. So Sunday morning I'm up at 3am trying to find a B&B for Sunday, Mon and Tues, lol. I wanted a REAL BREAKFAST, hot tub, fitness center and indoor pool because it was due to rain heavily those days; all for less than $130/night. No B&B offered that, but the Best Western Plus did! Comfortable and clean room. New furniture. The extra large jetted tub (3 people easily ??) could use some attention to detail. The filter and one of the Jets showed signs of yuck. But the shower pressure and hot water and tub drainage was perfect. The indoor pool and separate hot tub were just what the doctor ordered. With a customer controlled, alternating 5 minute (20 minutes total) bubble timer. It's the only pool so kids were a plenty. The buffet breakfast was delicious and the hot food changed day to day. That was a nice touch! Newspapers were available at breakfast. Coffee and tea were available all day. The fitness center had a treadmill, elliptical, bicycle, dumbbells, adjustable bench, towels, TV, and clock and scale that needed to be replaced. The staff were simply helpful. However Miss Lay, was exceptionally helpful and pleasant! They offer nicely discounted Busch Gardens tickets. There are plenty of restaurants within walking distance. We try to visit many different places to keep our lives interesting so we may not return. But believe me when I say that this is a great place to go and return to! Gentle suggestions: Put a clock on 1st floor elevator and in pool area. Change battery in clock in the gym. Replace the scale in the gym. Switch the healthier snack machine with the junk food machine. It isn't even noticable behind the tree and laundry machines. Clean the filter in the bathroom tub. Set aside pool/hot tub hours just for adults. Give Miss Lay our sincere gratitude.

"Nice hotel, but could use a little TLC"

4
24/07/2018

Best Western Plus hotels promise rewarding style and contemporary design, and going beyond the expected. Well, this one doesn't. I'd still stay there is in the Williamsburg area, because I really like the BW brand, and have always had good experiences there. But this one is getting a bit shabby on the inside, and could use some upgrades especially in the public areas. The breakfast area is small, and it is very difficult to maneuver through there in the morning, but I DO appreciate the complimentary breakfast very much. Now that said, I think the rooms here are quiet, I can get the curtains to close and block out the morning sunshine if I want to, the beds are comfortable, pillows aren't bad, all the furniture was in good shape, and most of all... the room was clean. The location is pretty good, and there are restaurants all along the road there, close to Busch Gardens and Colonial Williamsburg, and there is plenty of parking. But you know what? The price is right. You can stay here for about a hundred bucks or so per night, and you're getting a pretty good deal at that price.

"Friendly/Helpful Staff, Clean Room, Delicious HOT Breakfast"

5
22/07/2018

My family just vacationed in Williamsburg and I could not be happier that I selected the Best Western Plus for our stay. Our room was clean and comfortable, we had plenty of space for the 4 of us, extra pillows on the bed, we had a fridge and microwave, and the bathroom was spacious. Plus an indoor pool. The staff were all very friendly and helpful from the front desk to housekeeping to the breakfast staff. Speaking of breakfast...Delicious!!! There were the standard continental breakfast items (bagels, muffins, toast), there was fruit, oatmeal and cereal but then there was also scrambled eggs every day and each day there was a meat (bacon, sausage or both) and carb (tater tots, pancakes, french toast sticks). The staff was constantly refilling everything and quick to ask if there was anything you needed or anything else that they could get you. And, breakfast didn't end until 10am for those who wanted to sleep in a little more. We were close to Colonial Williamsburg, only 15-20 minutes from Busch Gardens and Water Country, there was a mini golf that we walked to, lots of restaurants around (some walkable), and kmart right across the street for anything else that you need.

"Convenient Hotel"

5
19/07/2018

Nice, clean, and friendly staff at this hotel. Very convenient location with restaurants within walking distance. Breakfast selection is great and tasty. Rooms are nice and comfortable. Will stay there again if in the area.

"Very Clean and Super Friendly Staff!!!"

5
10/07/2018

The room was very nice, spacious and clean. Check in was a breeze. We had booked the hotel about 20 minutes prior to our arrival and they had everything ready and waiting at the desk!!!! Close to all major attractions and many restaurants to choose from within walking distance. Overall a great value for the money!

"Bush garden Williamsburgh trip"

5
09/07/2018

This was one of the best hotel stays I ever had. Staff was outstanding and helpful. They had suggestions on local places to eat and what to avoid the location of local shopping. I could not have been any happier with the staff very friendly and polite. The hotel it self was very clean pool area was well kept. The breakfast in the morning was a great start for the day just about everything you could ask for.

"Wonderful stay"

5
03/07/2018

We were surprised at how fantastic our stay was in this hotel. Everyone was so welcoming and made us feel right at home. A special "shout out" to Elegria and Tye! The breakfast each morning was delicious! This is definitely how a hotel should be run!

"Very good place to stay in Williamsburg"

5
02/07/2018

We love visiting Colonial Williamsburg and stayed in many hotels in the area. Best Western is now a serious contender on our list. Very comfortable room, plenty of pillows, towels etc. All comforts of home. Welcoming reception, nice breakfast room, good food. Excellent location to visit town and Colonial area. Many restaurants nearby. Hotel accessible from side streets to avoid merging with busy traffic.

"Great service and great deal."

5
28/06/2018

I had a short one day stay and everything was great. The rates are very good, the staff were excellent, the room was clean and breakfast was nice. I actually forgot a shirt in my room and the staff went above and beyond to not only locate it, but send it to me.

"Beware of the taxes"

3
26/06/2018

The staff was super friendly, the rooms a bit dated, The beds were old and uncomfortable in my opinion. The lobby was remodeled but the hallway carpets were quite dirty. It was a cheaper rate than most in the area or so I thought. While the price may be lower there are 5 different taxes added to your bill. The other hotels in the area may do the same, but beware of the price it may be deceiving. For 4 nights I paid about $75 in taxes which seems high to me. It averaged to $129 a night which didn't seem worth it in the end. The staff was the best thing about the hotel.

"Relaxing overnight "

5
10/06/2018

We were driving back to Maryland from a mountain vacation in North Carolina and decided to stop here. Glad we did. Clean rooms, nice mattress, no hassles, great breakfast. Next time in Williamsburg will stay here again. Thanks for everything!

"Best place to stay"

5
03/06/2018

Staying at this hotel was fabulous. We received excellent service and the breakfast was great. The rooms were very clean and nice. All the staff were wonderful and the lobby was very inviting. I would definately stay there again.

"Great value for money in an ideal location"

5
31/05/2018

The hotel is located within a mile of colonial Williamsburg and has recently undergone major improvements. The rooms are clean and spacious. The front desk is efficient, friendly, and helpful (special shout out to Christine) and the price is reasonable.

"Good family visit"

4
27/05/2018

Good family visit. Bed not bad, pillows leave room for improvement. Breakfast was good bacon was too crispy. Eggs were good. Coffee was OK. Cracker barrel is close. refrigerator died but was replaced the next day with one that worked well but was quite noisy.

"Close to Colonial Williamsburg"

5
26/05/2018

This is a great place to stay. It is well located for the area and has lots of parking. Our room was large and the bathroom had a jetted tub. Plenty of hot water and the water pressure was excellent. Ice and vending was well located on our floor. Staff were very friendly and helpful. Even though the address is on Bypass Road, the hotel faces a different road so your GPS may have problems getting you to the hotel.

"Overnight Trip"

5
21/05/2018

This hotel was amazing. We went to Williamsburg as a relaxation getaway with our kids. This was a great hotel. Clean rooms, great breakfast and a great price!!! I would definitely stay here again. My little ones loved the pool. It was clean and a great temperature.

"Value for the price"

5
17/05/2018

The room (and hotel) was clean and attractive. The staff was friendly and welcoming. The hotel was convenient to Colonial Williamsburg. I would stay there again and would recommend friends do the same.

"Great stay"

4
30/04/2018

I liked everything we had a great time. The staff was nice and check inn was fast and so was check out.If you are looking for a quick nice get away this is the place, right in the middle of everything.

"Would stay again"

5
29/04/2018

This hotel was one of the best we have stayed at recently. The first indication that it would be a great stay was the warm welcome from Vanessa, she even got us checked in a little early. The room was spotless, bathroom a bit small but very clean. We had no problem with the pool or hot tub, both functioned and clean. The best part of our stay was breakfast, and the wonderful PC (Prie). He was funny, friendly, and made the best bacon ever ;) The area was full of restaurants, and historical area very close by car. We got a great deal for the week, and would happily stay again.

"Williamsburg Visit"

5
22/04/2018

Good location with restaurants and historic district nearby. Will stay here again if in the Williamsburg VA area. Nice breakfast selection. Enjoyed the historic district and the nearby premium outlet shopping.

"Worst Western, Williamsburg"

1
09/04/2018

Historically bad experience. Surly, rude staff including the desk manager. Unhelpful, unpleasant, and unapologetic. Keys malfunctioned requiring 3 trips to the desk; got an attitude when I asked for maintenance or someone to ensure we could get in room. Breakfast area could not accommodate number of guests and staff could not keep up. Rate included “free breakfast” which we never got; fortunately good options nearby, but not free!

"Weekend getaway"

2
08/04/2018

Hotel was reasonably priced but hallways, hotel room, and pool were outdated and not clean. Good location - central to restaurants and Busch Gardens. Updated breakfast/dining area. Staff was friendly. Would not stay again due to condition of hotel.

"Some improvements needed."

2
07/04/2018

Hotel was very reasonably priced but needs better cleaning, some repairs, and updating. All of the staff were very helpful and friendly. The breakfast area was VERY busy. Location is good. Lobby area looks nice.

"Good Hotel...pool was “Eh”"

4
04/04/2018

I rate this hotel 4 stars on account that my family had a good time, and I had some very sweet employees give some Great customer service. The front desk girls; Regina, Tye, and Alexis were so accommodating and kind. The service at breakfast was also very good. Access to coffee 24/7 was a huge plus for me. (I live off the stuff). The pool was very mediocre. It was dirty around the rim of the pool, the water was cloudy and greenish. My kids didn't care at all. The last day there was so much chlorine my eyes burned. My daughter swallowed some water and almost vomited. The jets in the jacuzzi only worked on 1 side. I sat on the working side.

"Great location and great value"

5
04/04/2018

Stayed here over Easter weekend and had a great stay. Breakfast was hot and plentiful, pool was warm and the price was 1/2 the price of others in the area that aren't as clean. Staff at this hotel are some of the nicest and most helpful we've come across in a small hotel like this. Very helpful when we had to move our reservation back 1 day because of a stomach bug with the kids and then worked with us when we needed to check out early to get on the road ahead of a snowstorm at home. We've tried other hotels in the region, but none are ever as clean, comfortable, safe and friendly as this Best Western. Location is perfect for going to Colonial Williamsburg, Busch Gardens or just to eat. Number of pretty good restaurants you could walk to and a K-mart across the street if you forget anything.

"Not the best, not the worst"

3
03/04/2018

It's an average hotel. It was fine. Nothing to really write about. Clean rooms. The pool was highly chlorinated so bring goggles. The free breakfast was good and saved us time in the morning. Close drive to everything.

"Well priced and in a great location"

4
02/04/2018

You'll have access to all the best parts of Williamsburg staying at this hotel. The rooms are spacious and well serviced, parking is plentiful and the staff will help in any way that they can. Difficult to find any negative but maybe the hotel is a little dated, but it's a great value place to stay.

"Polite Staff, Clean Rooms, BUT Horrible "Taco" Beds and Noisy Halls"

2
31/03/2018

I hate to leave negative reviews but the issues were serious enough to cause us to cut our vacation short by one night, so here is my brutally honest review: THE GOODS: The staff was very pleasant and accommodating. I especially give a shout out to the very friendly breakfast lady. The housekeeping staff clearly did an excellent job. The rooms were very clean. The front desk folks were helpful when we asked to be moved due to noise issues. The location is great. THE BADS: The main "bad" seems to be the most important thing...the beds...They were beyond HORRIBLE. I'm not terribly picky, but this bed was so worn out that it felt like I was on a piece of cardboard placed on top of some trash bags. It had the general shape of a taco so you always rolled to the center. It made such loud noise anytime I moved that it woke my kids up. I swapped to the other bed the second night and it was only marginally better--no taco shape but still horribly worn out cardboard feel. Beds seem pretty central to a hotel operation, so this NEEDS attention. The other issue was the acoustically live halls and walls/doors that seem to not stop sound at all. The kids in the hall until well after midnight slamming doors on those door latches was enough to drive a person to drink. I know the people are beyond the control of the management, but the doors could be made to not rock the whole building when the close. Another small thing, the breakfast room chairs looked nice but seem to have no structural bottoms under the cushions, I thought I was going to fall through the center in every chair I sat in. Again, I hate to leave such a negative review, but the hotel needs to address the issues it can. We typically love BWs and this one just needs some TLC. The staff was great but the facility wasn't.

BestWesternHotels, Corporate at Best Western Plus Historic Area Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Quick Trip"

5
25/03/2018

We had a quick trip to Williamsburg and enjoyed Busch Gardens for all of the pass holders. The hotel was clean and our room was as well. All of the staff were amazing. We are looking forward to a longer trip this summer.

"Wonderful from Check-in to check-out"

5
19/03/2018

I was in town for my wedding and had a few members of my family from out of town that was staying, as well. The staff were great & cheerful at all times of the day, (and there were some odd hours I was running around), but someone always greeted me by name in the lobby & checked to make sure I had everything I needed, including a late check-out to gather our things from the week long stay. They went above and beyond to assist in their part of making my wedding the best day of my life.

"Under construction and very unclean"

1
17/03/2018

They ought to have disclosed on their site that this is heavily under construction. The second floor was full of holes in the ceiling and the rooms - had to be moved into another because of cleanliness issues- were both dirty. We have a two year old and do not like bringing her around old hotels under construction- never know what is coming out of the walls or ceilings. The lobby has been renovated, and is nice, however the rooms were dirty. Check in took an hour. Breakfast was not particularly edible so we left without eating. We only stayed 10 hours and ended up moving to another hotel for the following 5 nights. We are diamond members who found this stay most uncomfortable and unsatisfactory.

Alexis W, Manager at Best Western Plus Historic Area Inn, responded to this review
Good afternoon. Thank you for your review of our property. I would have to disagree with your review as we are not under construction. We are making some isolated repairs to an isolated area in the building. I would also have to note that your account as a "diamond" member has been flagged by our national office due to excessive complaints at several different properties throughout the United States. I would also like to thank you for rearranging the furniture in our room (we have pictures) during your brief 10 hour visit. The property that you visited after your brief encounter with us also confirmed that you had "issues" with them as well which resulted in several discounts and freebies. While we are not perfect and certainly do make mistakes at times the comments that you made in regards in to our property, while they are your opinion, are in my opinion grossly exaggerated. I am hoping that in your future travels you find the exact experience that you are looking for.

"The lovely employee working at the front desk makes me want to go back."

4
13/03/2018

We arrived after a long drive from DC. Tired and hungry, I was welcomed by Tai (pronounced Tie, spelling unknown.). She was smiling and welcoming in her greeting. She checked me in lickety-split and gave me a quiet room and directions to a nearby food purveyor, My son and I returned with our food and said goodnight. She told me that if I had any problems with my room, she'd help us out with that. I thought she might be off shift in the morning when we came for breakfast, but with a warm assurance, she told me she'd be here in the morning. In the morning, I arrived a bit before the breakfast was displayed because we had to be at soccer at 7:10. She and the gentleman cooking the hot food gave me some quick and ready foods to go and made sure we didn't leave hungry. I soon found out that Tai had a difficult day ahead. She touched my heart. Despite her personal challenge, she put that all aside and managed to make me feel right at home. She's a keeper, BWP!! She deserves a raise. As for the hotel, the lobby is attractive, the elevator is in a weird place, the pool is a bonus, the beds could have been a little more comfortable, but the room was clean, and the cleaning staff was really lovely. The toilet in 329 needed some attention, but the maintenance department was working on that when we left. When we returned from the game, breakfast was over, but it had a mixture of hot food, fruit, cereal and oatmeal. Seemed to cover all the staples. The surrounding area has all the usual stores nearby, CVS, Aldi, 7-11 and not too far away is a really nice retail shopping center. Unless you're a stickler for a perfect bed, you'll be pleased with your stay.

Alexis W, AGM at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our amenities and our friendly staff. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. I am also happy to know that Tye was able to make your stay more comfortable and enjoyable. We are very blessed to have her on our staff. I will pass on the excellent comments to her. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you. Once again thank you for your feedback. Have a spectacular winter :)!! Alexis Williams Assistant General Manager

"Great hotel in a good, close location to attractions"

4
05/03/2018

We stayed for 3 days at this hotel while visiting Colonial Williamsburg plus three other area attractions. We were very pleased with our room and the hotel. The service was good and the desk was very accommodating. Breakfast was better than continental and although busy at times, it was workable. Cracker Barrel is right across the street and there are several restaurants in the area. We would stay here again.

Alexis W, AGM at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback and happy winter. Alexis Williams Assistant General Manager

"Amazing christmas time vacation"

4
26/02/2018

Stayed in this beautiful hotel while visiting christmastown in Busch gardens, VA. It;s a nice, budget friendly hotel. Room was clean, staff was friendly. Breakfast was OK. Indoor pool was great with late timings; so that you can enjoy your time in hot pool after long day's visit to Busch Gardens.

"Volleyball tournament trip"

4
20/02/2018

Beautiful entrance. Budget friendly hotel. Friendly staff with excellent eye contact and eagerness to help serve the customer. Breakfast was filled with plenty of options. Indoor pool and hot tub was great for my family both nights. Beds were comfortable, with a lot of people. Hotel is convenient to all the great things to do in Williamsburg. Good choice for those on a budget.

"Amazing trip!"

5
04/01/2018

This was an amazing Xmas weekend. Great hotel, clean with very friendly staff. Convenient location to Busch Gardens which was part of our room package which was unbelievably such a great price! I would definitely stay here again and recommend it to others!

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback and spending your holiday weekend with us. See you soon and have a great winter :)! Alexis Williams Assistant General Manager

"Hotel was very accommadating with any of our needs."

4
03/01/2018

Rooms were very nice and staff very friendly. Breakfast was OK could have more fresh fruit available. I missed my banana every morning. There could have been more of a variety each morning instead of the same thing.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible. We do take our guest safety very seriously, and I do apologize for experience that you encountered. I also have passed your concerns to the proper department and your concerns are being taken care of. Once again I want to thank you for your valuable feedback. Have a great winter. Alexis Williams Assistant General Manager

"After Christmas Getaway"

4
03/01/2018

My husband and I decided to take a three-night package to Williamsburg the day after Christmas to see the historical area and Christmas Town at Busch Gardens. The package offered this Best Western as one of the options, and we chose it for the great value and convenience of all the locations we wanted to see, including restaurants and shopping. We were pleased with overall quality and experience at this hotel. The first night we noticed the heat was not blowing warm air but we were tired, turned up the thermostat and went to bed without reporting the problem. In the morning it was still blowing cold air. We didn't report it until we returned the next evening and then it was too late for a maintenance person to check. The staff quickly offered to change our room which we accepted and it was conveniently across the hallway. The staff was very friendly and helpful. We would most likely stay here again.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for the review of our hotel on your last trip to Williamsburg! We are thrilled to get your review. And we are equally excited you chose to give us a try, and you loved us! This truly means a lot to us. I am very pleased that one of my staff memebrs were able to fix your issue in a timley matter and that your family ended up having a great stay. We would love to invite you back to stay with us anytime and if you do decided to come back please do not hesitate to give us a call at 757-220-0880 and we will take care of you and your family directly. Until then, have a great winter! Alexis Williams Assistant General Manager

"Another Nice Visit"

5
01/01/2018

We have visited this Best Western on several occasions. It has a convenient location near the historic area (Busch Gardens is not too far away as well). The rooms are clean, the prices reasonable and the breakfast is nice as well. Service people are very helpful.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. We love having our "family" stay with us each time they are in Williamsburg. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your winter and a Happy New Year :).

"Better than I'd hoped!"

5
31/12/2017

I wanted to take my boyfriend to Williamsburg and Busch Gardens for his birthday, and I figured I'd find a cheap hotel somewhere nearby. I got two nights in a room with a king bed PLUS two tickets to the Busch Gardens for under $200 through this hotel, so when we pulled up to a beautiful hotel with a modern entrance and lobby, I almost thought we were in the wrong spot. I've always thought of Best Westerns as cheap and outdated, but this place was anything but. The room was great, and I was surprised at how many amenities there were. It's less than 15 minutes from either the park or downtown Williamsburg, and there are plenty of options for a causal meal within a few blocks of the hotel. We will definetly stay here if we go back!

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback and happy winter and New Year and I hope your boyfriend had a an amazing birthday experience. Alexis Williams Assistant General Manager

"The Place to Stay!"

5
27/12/2017

We really enjoyed the stay. The employees are very professional and courteous. The location is as close to everything you will need while you are away from home. I would definitely recommend Best Western to all I meet.

"Great stay"

4
24/12/2017

This hotel was nice and the staff were friendly! The room was clean but the bed was very hard and uncomfortable. This should be an upgrade for the company. Overall I would stay again but for a short trip.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a great winter. Alexis Williams Assistant General Manager

"Good value"

4
23/12/2017

Nice hotel with very friendly staff. Very accommodating. Room was nice, no frills but that's ok, we only sleep there. Very clean, but lumpy bed. Breakfast was good but on Sunday they ran out of food by 9 am. They also need more space to dine, of course people were also being very leisurely.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a great winter. Alexis Williams Assistant General Manager

"A trip to Christmas town"

4
18/12/2017

We stayed at the Best Western Plus Historic Area Inn, Williamsburg, during a trip to Busch Gardens for the special event Christmas town. We picked this hotel because we are Best Western Rewards Members, and they offered King size beds that works for me, and my wife and 3 yr old. The hotel was nice and the staff was friendly and accommodating

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at our property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our indoor pool and hot tub is one of our few perks that we have to offer at our hotel, and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic winter and Merry Christmas! Alexis Williams Assistant General Manager

"Run down"

2
18/12/2017

The staff was ok, and the pool and pool area seemed to be taken care pretty well, the room was old and kinda falling apart, the bathroom was pretty bad, the tiles seemed to be barely hanging on. I would not recomend this Hotel if you have small children because the floors/carpet was disgusting.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a great winter. Alexis Williams Assistant General Manager

"Very nice hotel with just 1 major flaw"

4
17/12/2017

The hotel is very clean and the personnel were very friendly and helpful. The beds were comfortable and the sheets did not come off the bed while we slept. The breakfast was very good, with enough room to accommodate many guests at the same time. The major issue I had was that the shower curtain was too short for the tub and water filled the floor, no matter how many towels you put down. They need a shower curtain that is 3" longer. Wi-Fi worked great. Plenty of parking. 17 minutes from Busch Gardens. One minor flaw--the coffee is weak.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible. Once again I want to thank you for your valuable feedback. Have a great winter and Merry Christmas. Alexis Williams Assistant General Manager

"Much better than expected!!!"

4
17/12/2017

My family and I stayed 2 nights, while visiting Christmas Town at Busch Gardens, and were pleasantly surprised at the service and quality we received! The hotel's location is very central to all Williamsburg attractions. The front desk staff were a welcoming pleasure. Always a smile on their faces and a hello as you pass through the lobby. This is the type of service usually only found at higher end hotels and resorts. ALL employees we encountered were extremely polite and helpful. The rooms were clean and nicely appointed. Bathrooms are small but functional. The only thing that kept this hotel from being rated a 5 was the lack of ventilation fan in the bathroom. And the congestion at breakfast. Small bathrooms really need something to help dissipate steam after a shower. A word of warning, the breakfast area seats approximately 32 and there are times when ALL seats are full. I recommend being there at 7:00 am or 9:30 close to closing time. Other than these small inconveniences, everything was great at this location. To make everything even better was the price we paid! I found a deal on Groupon for $49 a night, a Friday and Saturday night stay. So the entire stay only cost us $130 including taxes. I was afraid we'd be put in the basement by going through Groupon, but that was not the case at all. We stayed in a room with a very nice king size bed and everything we needed to be happy. Finally, the indoor pool and jacuzzi were very clean and quite large! I fully recommend this property to anyone looking for a very comfortable stay, with friendly competent service, in a good location, and at a great price.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at our property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our indoor pool and hot tub is one of our few perks that we have to offer at our hotel, and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic fall season and a very Merry Christmas! Alexis Williams Assistant General Manager

"Okay "

3
15/12/2017

Breakfast area had many options but it felt congested with people at most times. Good food though. Try to avoid first floor rooms, if possible, as hallway traffic from employees and other guests got noticeably and disturbingly loud around 7:30 AM every morning. Mattress was dated and stiff and bathroom felt a little worn and dated. Water pressure was non-existent and toiletries were replaced once during a three night stay. Bath towels felt older and the carpets in the room were kinda dirty. The lady at check-in was less than friendly, to say the least, on the evening of 12/12/17. An employee was blaring loud rap music from their car on 12/15/17 that was vibrating the windows of the first floor rooms. Would stay here again, as it is reasonably priced, decent, and close to downtown, but would definitely suggest avoiding the first floor rooms. With a few easy improvements this would be a very good hotel.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible. If you could email @ [email protected] with the description of the front desk staff that you encountered as well as the room number that you were in. I also have passed your concerns to the proper department and your concerns are being taken care of. Once again I want to thank you for your valuable feedback. Have a great fall season and a very Merry Christmas! Alexis Williams Assistant General Manager

"Hidden Gem"

5
13/12/2017

We have stayed at this hotel many times and it has always exceeded our expectations.....it is clean and in a great area to visit all the Williamsburg attractions....the staff is very friendly and helpful and the breakfast is very good....we will continue to stay at this hotel

"Nice size rooms. Staff is very good at helping out."

3
12/12/2017

The rooms were large, the TV and other minor things were not working in my original room. I was patient and waited with the facilities manager to fix it but it was a cable issue. He helped to get me moved into another room and Maryann from housekeeping was a doll. So accommodating and great staff that go out of their way to help and make you feel comfortable. Breakfast was ok, basic Danishes, powder eggs, canned fruit, and cereal.

"Great Hotel for Price and Location"

5
12/12/2017

Great price, great location to all attractions, shopping and dining. Lots of choices at the complimentary breakfast. The hotel is well appointed, clean and the holiday decorations were beautiful. The staff was friendly and helpful. I have stayed here numerous times in the past and this hotel will remain my go to for trips to Williamsburg. Convenient to the historic area, William & Mary, shopping, restaurants and Busch Gardens.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. We love having our "family" stay with us each time they are in Williamsburg. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your winter :).

"Your Safety is Not Guaranteed"

1
08/12/2017

This evening someone was able to open my room while I was sleeping. Fortunately, I had used the latch on my room and they did not gain access as I was inside. However, they did manage to open the door which had been double locked. Calling the front desk, I was told that there had been a mistake. You can imagine how safe I now feel knowing that keys to rooms are indiscriminately issued. Ironically today, I was out all morning and returned midafternoon to find my room had never been cleaned. It was never serviced today. Cheap prices, but with management making these kinds of mistakes, you might be better off somewhere else in Williamsburg.

"Reasonably Priced, Close to all attractions !"

5
06/12/2017

Stayed at the BW Plus Historic for the Grand Illumination celebration held in colonial Williamsburg . The hotel staff was courteous, the rooms were clean and well appointed. We enjoyed the microwave and small fridge. The bed was comfortable and a surplus of pillows were provided ( nice touch ) The pool was nice and we took advantage of the hot tub after days of much walking . Only negatives were slow elevators, and subpar complimentary breakfast, but hey it was complimentary . Second time staying here, and certainly would not hesitate choosing for future visits to area. Extremely convenient to old town Williamsburg, close to Busch Gardens and Yankee Candle and many restaurants .

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at our property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our indoor pool and hot tub is one of our few perks that we have to offer at our hotel, and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic fall season! Alexis Williams Assistant General Manager

"not handicap accessible"

1
03/12/2017

their only ada room is small and a small bench for shower getting into pool area is steep ramp doors hard to navigate pool lift broken pool area extremely wet and slippery breakfast area not wheelchair accessible outside area needs repaired

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible. I would like to apologize about the lift being broken. We actually keep the battery pack behind the front desk to keep other patrons from inessential use. Once again I want to thank you for your valuable feedback. Have a great fall. Alexis Williams Assistant General Manager

"Nice location"

4
30/11/2017

Good location, nice service and good quality. Strongly recommend to those planning to visit Williamsburg in near future. From this hotel, most of tourism sites can be reached easily. My family stayed 3 nights and we all felt very satisfied.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at our property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our indoor pool and hot tub is one of our few perks that we have to offer at our hotel, and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic fall season! Alexis Williams Assistant General Manager

"Good Experience"

4
29/11/2017

The staff was friendly and welcoming. The room was clean and everything was in working order. The only complaint I had was that the bed was not very comfortable and the mattress cover bunched up under the fitted sheet every time I turned over causing my sleep to be interrupted frequently to smooth it out.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible. Once again I want to thank you for your valuable feedback. Have a great fall. Alexis Williams Assistant General Manager

"No heat...not exactly welcomed"

3
26/11/2017

When we checked in the man behind the desk was busy on his cell phone, I got the impression I was bothering him. Whe we got to the room the heat didn't work. I called and he said wait a half an hour if it doesn't work stop down for a new room. When I went down he said Lucky you I have another room...never apologized or offered to help. The heat in the next room wasn't exactly warm either. Not sure what is up but never had trouble with heat before. Breakfast was ok..toasters didn't work and the coffee was from a machine and was horrible.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . I will also be speaking to the desk clerk that you encountered as well. If and when you do get a chance can you please email me @ [email protected] with the room numbers that did not have any heat so I can have my maintinence man check those units out. Once again thank you for your kind words and we hope you have a great fall. Alexis Williams Assistant General Manager

"First time visitor"

3
26/11/2017

The hotel was ok- nothing spectacular. The biggest problem was the breakfast area. The room was very tight and not much room to move. When you went through the line, you would have to turn back and go the way you came. All along you are running into people who are waiting for toast or bagels, or just refills on food. You had to squeeze by everyone. Perhaps it was just a busy weekend as there was a soccer tournament in the area. That just made breakfast even worse.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible. Once again I want to thank you for your valuable feedback. Have a great fall. Alexis Williams Assistant General Manager

"Well Located for restaurants"

3
26/11/2017

This value for money property is in the hotel/restaurant area .It has one of the nicest breakfast rooms I've seen at a BW property -the lobby area is attractive and the staff polite. My room and that of friends had all the necessary items but looked very much in need of a refreshment -it was clean but somewhat depressing ,as was the dated bathroom.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a great fall. Alexis Williams Assistant General Manager

"Wanted to like it here, but rude staff and no towels to be found, anywhere!"

2
25/11/2017

Stayed here for 3 nights over Thanksgiving. Check in was easy but the man behind the desk was clearly bored and it showed. Our room was REALLY HOT when we got there, but thermostat was set to 67. We turned it off since it was certainly not 67. The next morning, we mentioned it to the desk staff and also told them we would need more than the 2 bath towels that we were provided. We left for the day and upon returning, went to the pool. It was crowded and nobody had pool towels. No towels in the pool area towel spot. We let the front desk know and the woman behind the desk seemed quite irritated. While at the pool, I overheard that others had let her know, earlier, too. About 30 minutes later, she came into the pool area and emptied the used towel bin. She informed another guest she would have to launder them and then dry them, and it would be a while. Meanwhile, I grabbed a towel from my room to bring down. We still had just the two. The same woman informed my boyfriend that we are not to use the room towels at the pool. I'm a middle aged woman and will not be moving about the hotel in my swim suit! As it was, the floors and elevators were soaked due to others drip drying on the way to their rooms. She was scolding my boyfriend and other guests for using room towels. We left and went back to the room, but now we were down one towel, leaving us with just one. We asked for more again. The next day, we returned to the pool, but brought last room towel since housekeeping didn't give us any others on the new day. Housekeeping didn't restock our room towels, so we complained again. Sure enough, there were no towels at the pool and others were talking about how they didn't have any in their room. I realize that it was a holiday, but they should have been prepared. Since they weren't, there was no reason for the night desk woman to have taken any attitude with the guests. The man behind the counter didn't seem phased by any of this, but the woman behind the desk certainly did and was unpleasant. In contrast, the morning desk staff was very kind and helpful. The hotel garbage cans were overflowing, the room wasn't cleaned well, and certainly wasn't restocked in the bathroom. No new shampoo, towels, etc. (all things we were using). I do feel for the fact that people are working on a holiday, but since they are, they should try and make the experience of their guests welcoming. In this case, the evening desk staff most definitely did not. I do come to Williamsburg a few times a year. I was so disappointed with my experience here. There are many other options close by, probably cleaner and friendlier.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible. If you could email @ [email protected] with the description of the front desk staff that you encountered as well as the room number that you were in. I also have passed your concerns to the proper department and your concerns are being taken care of. Once again I want to thank you for your valuable feedback. Have a great fall season. Alexis Williams Assistant General Manager

"Good hotel for the money."

4
12/11/2017

Stayed here while going to Busch Gardens, clean room and overall a good hotel for the money. The location is good for all the Williamsburg sites. Staff was friendly and no issues with check in, the indoor pool is well kept up as well.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at our property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our indoor pool and hot tub is one of our few perks that we have to offer at our hotel, and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic fall season! Alexis Williams Assistant General Manager

"Williamburg VA"

5
11/11/2017

Every thing was excellent. Loved Colonial Williamsburg. Best Western was fantastic. Breakfast was delicious. The staff was polite and very helpful.They made excellent recommendation for eating and gave very good directions,

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback and happy fall. Alexis Williams Assistant General Manager

"A solid choice...."

4
08/11/2017

A bunch of us head to Williamsburg every year in October to get our golf fix. This is the first time I've stayed at the Best Western. Found it to be a very good value. The room was clean and comfortable. Had a mini fridge and microwave. Good water pressure and hot water supply. The only downside was poor exhaust in the bathroom. It really steamed up when showering. Had a very nice breakfast bar area. One of the cleanest I've ever seen! The staff does a great job of keeping the area clean and stocked. Sadly didn't see anyone leaving any tippage! C'mon people! The property is in a great location, a number of good eating/drinking options within an easy walk! See you next October!

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. We can't wait to see you next October!! Once again thank you for your feedback and happy fall. Alexis Williams Assistant General Manager

"A hidden gem"

4
06/11/2017

The stay at this hotel was just great. The staff was very friendly and knowledgeable. The free breakfast was very good. A nice variety. I will come back again. It across the street from Cracker Barrel and K Mart.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback and happy fall. Alexis Williams Assistant General Manager

"Williamsburg visitors"

4
05/11/2017

This motel is very clean and attractive with a friendly helpful staff .The breakfast has a wide variety of items with eggs and breakfast meats and healthy items like fresh fruit.The food is well prepared and the dining area is clean and attractive.The motel is very close to historic Williamsburg.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at our property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our location is one of our few perks that we have to offer at our hotel, and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic fall season :)! Alexis Williams Assistant General Manager

"fall vacation trip 2017"

5
04/11/2017

we had a great time at best western plus inn,williamsburg,virgina.the sauna tube was great.every nite.the breakfast was great what a way to start out a day the staff was very nice to us.We just had a great time there for three nites.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property, as well as the indoor pool and hot tub which is a very popular amentity at our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback and happy fall. Alexis Williams Assistant General Manager

"Nice Place to Stay while in Williamsburg"

4
03/11/2017

My wife and I spent three nights in Williamsburg on a circle tour of Virginia and DC. The hotel was convenient to restaurants and to the Historic area. The rooms were very nice and the staff and breakfasts were good. We enjoyed the Best Western Plus and would stay there again. The stay was a good value. Bruce B

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at our property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our location is one of our few perks that we have to offer at our hotel (including having a lot of restaurants and Kmart within walking distance of our hotel and being 1 mile away from Colonial Williamsburg Visitor Center) , and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic fall :)! Alexis Williams Assistant General Manager

"Never again"

1
31/10/2017

We got this hotel through Groupon. We stayed here to go to Bush Gardens. Unfriendly staff, dirty hotel, we got stuck in elevator with children, breakfast staff were rude and hair should be pulled back when working around food. We killed a huge roach in our room. Let's just say you get what you pay for!

"Modest fix in comfort to otherwise very good stay"

4
29/10/2017

We were very happy with all aspects and measures of quality during our stay. The only easily reperable problem was the sub-standard quality of seats in the dining room. The seat cushions provide almost no cushioning, as the thin, cushioned upholstery sinks into the seat well, and one's thighs uncomfortably press against thighs. Once fixed, the hotel will be a pleasure in all other respects.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a great fall. Alexis Williams Assistant General Manager

"Vacation Stay"

4
29/10/2017

My husband and I enjoyed our stay at your hotel. We found the staff to be most pleasant and very helpful. Our room was clean and the bed was very comfy. We enjoyed relaxing in our room after a busy day visiting Williamsburg and surrounding attractions.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback and happy fall. Alexis Williams Assistant General Manager

"Best Western Williamsburg, VA"

4
28/10/2017

This hotel was adequate but a little dated. The light switches etc are really outdated. I will commend them on the linen. It was very clean and upon inspection of entire bed it was basically brand new. The breakfast was pretty good. I went down to breakfast about 1030 and it was basically gone. I feel they should do a better job keeping that replenished for late risers. Overall, it was pleasant and the staff are really nice. I would recommend this location after updates are made.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. I would like to apologize about any breakfast items not being available at 10:30am. Our breakfast hours are from 7am to 10am. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely fall season! Alexis Williams Assistant General Manager

"Awesome indoor pool area!"

4
27/10/2017

Hotel itself is getting frumpy but was clean and quiet. Great choices for breakfast and the lady working it was really hustling. Beds and pillows were comfortable but room was small as was the bathroom. Good place to stay and very convenient.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at our property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our indoor pool and hot tub is one of our few perks that we have to offer at our hotel, and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic fall season :)! Alexis Williams Assistant General Manager

"Most awful hotel one can think of"

1
24/10/2017

Beware of staying at this hotel! The state of our room is shabby. Everything is dirty. There was even a tuft of hair in the bed as we moved in. A sock of a former guest was laying on the floor. At 8 am the housekeeping stated knocking at our door, although we had put the “Don't disturb”-sign. The housekeeping repeated knocking and calling for coming in 5 times in the next 90 minutes. As we left the room for our sight-seeing tour at 11am, we took in the “Don't disturb”-sign. As we came back in the evening, we found our room not made! The housekeeping just had helped itself putting the “Don't dusturb”-sign at our door. We managed to get new towels from the friendly and helpfull front desk employee. We never stayed at a US hotel tolerating such behavior of its houskeeping. The room is humid, as the bathroom has no air installation and the small window of the room cannot be opened. Therefore, the room smells bad. Whatever we brought into our room now also smells bad. We never stayed at a hotel this shabby in the US. We will report to our travel agency.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible. If you could email @ [email protected] with the description of the housekeeper that would be great. I also have passed your concerns to the proper department and your concerns are being taken care of. Once again I want to thank you for your valuable feedback. Have a great fall season and your time in the states. Alexis Williams Assistant General Manager

"Great Location"

5
23/10/2017

Room was great for the price. Plenty of choices close by for food and drink. The location was perfect for getting to the visitor center, Colonial Williamsburg, and various other sights. I was also impressed by how quiet the room was.

Alexis W, AGM at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at our property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our location is one of our few perks that we have to offer at our hotel (including having a lot of restaurants and Kmart within walking distance of our hotel and being 1 mile away from Colonial Williamsburg Visitor Center) , and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic fall :)! Alexis Williams Assistant General Manager

"Great stay"

5
22/10/2017

We came to visit my sister who is at grad school at WandM. The staff was awesome, the property was beautiful, a good walk, but walking distance to Colonial Williamsburg. As a Best Western employee I was impressed by the caringness of the staff.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. We are ecstatic of the memories that you had here in Williamsburg as well as at our hotel. And its amazing to hear that another Best Western employee complimented on our staff :). When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely fall season! Alexis Williams Assistant General Manager

"Great location in Williamsburg"

5
20/10/2017

This BW has a great location making it quick and easy to get to both the Premium Outlets along with Colonial Williamsburg. I especially love the pool and hot tub which are both very big and stay open until 11 pm each night which makes for a great ending to a day full of shopping and sight seeing. Breakfast is very good and the staff is very helpful and friendly. Beds and bedding are great along with spacious rooms.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property, as well as the indoor pool and hot tub which is a very popular amentity at our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback and happy fall. Alexis Williams Assistant General Manager

"Great area!"

5
19/10/2017

It was a pleasant stay. The breakfast area was pretty and well maintained. A few chairs or bench outside would be nice. I like to sit outside. Staff was pleasant. Rooms nice for price. Everything worked, nice tub and shower. Loved the refrigerator and microwave. Nice touch.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. We are ecstatic of the memories that you had here in Williamsburg as well as at our hotel. When and if you ever come back don't forget to check out our patio by the pool that has a table and chairs for you to enjoy the outside of Williamsburg. Please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely fall season! Alexis Williams Assistant General Manager

"hotel review"

2
14/10/2017

Over charged my credit card by $35.00 and I had a terrible time getting a refund from them. The carpets were very dirty and needed to be replaced. The walls in our room were dirty and so were the hallway walls. Hotel needs a total redo. This hotel should not be rated a Best Western Plus all others were much nicer.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a fantastic fall season. Alexis Williams Assistant General Manager

"Convenient to Colonial Williamsburg"

4
13/10/2017

Typical hotel room. Air conditioner worked well but was a bit loud. Swimming pool and hot tub came in handy after a day of walking Williamsburg. We were in Room 200, across from the stairs. The door needs a bit of greasing, very squeaky and the door is used a lot. Nice breakfast area.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely end of the summer! Alexis Williams Assistant General Manager

"Overall good stay"

4
09/10/2017

We came back today from a 3-night stay at this hotel. It is very well located (within just a few minutes of colonial williamsburg, busch gardens, and anything else you'd want to do in the area). We were surprised at first to be located on the 1st floor, which is where pet owners stay. It was obviously our mistake for not checking that the hotel was pet-friendly, but since there were 3 other floors in the hotel, it was a surprise to be located there (especially with 2 toddlers, being in the room during nap time with several dogs barking because their owners leave them in the room all day long). We were able to change room after one night, thanks to the hard work and excellent customer service skills of the front desk gentleman (I think his name is Charles but am not sure 100%). Charles was very helpful (as every staff member we talked to), handled a difficult situation with another customer in a VERY professional manner (another pet owner with obvious anger management issues). Our new room was as clean as the first one, beds comfortable (not pillows though, but that's probably a personal preference). Bathroom is quite small (we're thin people and had a hard time navigating getting in/out of the bathroom). The pool is clean and nice, and was never crowded when we were there. Breakfast is okay - large choice but not kids friendly regarding cereal choice (it's a good thing we brought our own). Pancakes not good but everything else tasted good overall (bread, fruits, juice, tea, bacon). Yogurts were however perished by one week and still being offered...so there were a few tiny details that bothered us but it was overall a good experience. I forgot to praise the housekeeping staff that was so friendly and retrieved 2 forgotten items when we switched rooms (instead of throwing them away, they brought our items at the front desk, which was much appreciated!). If you travel like us with small children and on a budget, this hotel is for you. If you have super high standards you should probably stay elsewhere.

"Very good stay."

5
07/10/2017

Room was very clean, beds comfortable, lots of flat surface to keep stuff, frig kept drinks nice and cold, breakfast had alot of choices, the folks at the front desk were awesome and gave us a great suggestion for lunch.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. We are ecstatic of the memories that you had here in Williamsburg as well as at our hotel. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely fall season! Alexis Williams Assistant General Manager

"Excellent stay"

5
05/10/2017

We had a group of special needs adults so had to be somewhat selective in room choices. Staff were most accommodating in meeting our needs. Everyone was friendly, & helpful. The rooms were clean & comfortable. The pool was very nice & also very busy the evening of our stay. Breakfast was a huge benefit for our group saving us a lot of time. The food was fresh with lots of choices including fresh fruit, cereal, pancakes, etc. We thoroughly enjoyed our stay!

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback and happy fall. Alexis Williams Assistant General Manager

"Great stay at Best Western"

5
04/10/2017

All things were great at this hotel, Clean rooms, good breakfast, and friendly staff. I would highly recommend this hotel. There were no problems and had a very restful night. Easy checkout and good selection of breakfast items.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. We are ecstatic of the memories that you had here in Williamsburg as well as at our hotel. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely fall season! Alexis Williams Assistant General Manager

"Dirty rooms, disgusting breakfast"

3
02/10/2017

When I checked in, there was dirty washclothes in the shower from the person that stayed before me. It took 2 days to get them removed. Then I found dirty underwear in my room that were definitely not mine. Housekeeping needs to step it up, I don't like paying over $300 for 3 nights to stay in filth. The eggs and bacon and breakfast were disgusting, I took one bite and almost puked. They did have other options however that were ok. The front desk staff were professional and friendly.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible. If you could email @ [email protected] with your room number that would be great. I also have passed your concerns to the proper department and your concerns are being taken care of. Once again I want to thank you for your valuable feedback. Have a greatfall. Alexis Williams Assistant General Manager

"Good short term stay hotel"

4
01/10/2017

A good short term stay hotel while visiting Williamsburg and exploring the area. Breakfast lacks quality and options so we ate out for breakfast during our stay. Fitness Center needs more options and cool down the jacuzzi a little bit.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a great fall. Alexis Williams Assistant General Manager

"Just average"

3
25/09/2017

We stayed at this Best Western for a quick night as we needed a stopping point on a long road trip. We have stayed at many Best Western properties and this one was far from the worst, but no where near the best. Room rate was reasonable in comparison to neighboring hotels. Location is great...quick drive to Colonial Williamsburg. Plenty of nearby restaurants to choose from. We arrived mid-afternoon and check-in was fast, friendly and efficient. Our king room was located on the first floor, a few doors down from the lobby. The room was ok, definitely could use some updating. Some areas were worn and there was a strong perfume smell in the room upon entering. Beds were comfortable and AC worked well but did kick on and off quite a bit. Unfortunately, we heard a lot of noise in the hallway. Since our room was right off the lobby, we heard every guest as they passed through to the elevators. We did not use the pool, however it did look nice and many guests were using the facility. We left before breakfast was offered. The area looked nice, but it wasn't spacious. I could imagine it being very crowded in the morning. Overall, it was just an average stay. I would consider staying again, if the price was right. Otherwise I would definitely try a neighboring hotel.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a great fall. Alexis Williams Assistant General Manager

"Beautiful Hotel, great price, very good breakfast"

5
24/09/2017

This hotel was beautiful, immaculately clean and the staff was very friendly. They had a very good breakfast and were located a convenient distance from Colonial Williamsburg. We would definitely stay here again if we're in that area and would recommend it to others visiting Colonial Williamsburg. The price was reasonable and overall a great value.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. We are ecstatic of the memories that you had here in Williamsburg as well as at our hotel. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely fall season! Alexis Williams Assistant General Manager

"thanks for the memories"

5
19/09/2017

Planned on staying two nights while visiting Colonial Williamsburg, ended up staying 4. Clean comfortable close to where we wanted to be. Staff was very helpful and kind. Always nice to have a nice breakfast. Restaurants close by. Laundry facilities

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. We are ecstatic of the memories that you had here in Williamsburg as well as at our hotel. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely fall season! Alexis Williams Assistant General Manager

"Wonderful Stay at Best Western Hotel"

5
19/09/2017

My husband and I planned a quick getaway to celebrate his birthday. We like Williamsburg because it's within a few hours drive from our home in Stephens City. We liked the Best Western because in addition to low prices, they offer comfortable beds, clean linens and great continental breakfast. In this case, the breakfast was above and beyond just toast and coffee. They offered bacon, scrambled eggs, shredded cheddar cheese, potatoes, muffins, cereal, yogurt and juice and coffee. The coffee was delicious! (And I've been in hotels with bad coffee before - so this is important!) if you are planning to head to Williamsburg, definitely give this hotel a try. They have refurbished all their lobby furniture and buffet area furniture. It felt much more like a 4 star hotel without the expense!

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback and happy fall. Alexis Williams Assistant General Manager

"Weekend getaway"

4
17/09/2017

Excellent value, clean room, good location. The WiFi connection was lost a number of times, but reconnected quickly. Breakfast was OK, satisfactory for a quick meal. coffee not good, did not taste fresh.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely end of the summer! Alexis Williams Assistant General Manager

"good deal, nice place"

5
14/09/2017

Excellent value - I've stayed at places which cost twice as much and weren't half as nice. Everything was clean. The staff were all polite and helpful. Breakfast is a real meal, not a discounted going-through of the motions. I would stay there again.

Alexis W, AGM at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Alexis Williams Assistant General Manager

"Good Location, Good Price, Good Stay"

5
11/09/2017

Located centrally to everything Hotel... from Historic area out to Lightfoot shopping... Friendly staff and an easy check in... Decent sized room with frig and micro oven... Cleanest whitest breakfast area I have ever seen...

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely end of the summer! Alexis Williams Assistant General Manager

"What is this?xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"

2
08/09/2017

Hotel does not meet my expectations of a Best Western Plus hotel. The room was not clean and the "hot breakfast" was not available during the hours it was supposed to be offered. The bed, however, was comfortable. The pillows were too large and when I asked the front desk if they had any smaller pillows they said no, but I could buy one at the K-Mart across the street if I wanted one. Ok, if they don't have any, but not okay to suggest I go to K-Mart and buy my own.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a great summer. Alexis Williams Assistant General Manager

"Great Location"

4
06/09/2017

Stayed here in August with some friends before a work conference. Our stay was great, and very close to Colonial Williamsburg. There are also quite a few dining options in the area. We had two rooms, both were clean and well appointed. The staff were kind an courteous. The only issue (very minor) was that the breakfast room was always packed, so we opted to eat elsewhere.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely end of the summer! Alexis Williams Assistant General Manager

"Williamsburg - Best Western"

3
06/09/2017

Very poor condition and in state of decay. Stale and poor appearance after check in. Outdated and musty rooms. Corridors are not well ventilated and hot. The entire hotel needs to be Overhauled and Upgraded.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a great summer. Alexis Williams Assistant General Manager

"Good place to stay in the Historic Triangle"

4
05/09/2017

Good place to stay in the Historic Triangle. Easy walk to several restaurants, a grocery store and even a department store (KMart). The pool area is offset from the main building, so no noise or chlorine smell issues. The breakfast offered lots of choice.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at our property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our location is one of our few perks that we have to offer at our hotel (including having a lot of restaurants and Kmart within walking distance of our hotel) , and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic summer :)! Alexis Williams Assistant General Manager

"Awesome Stay"

5
04/09/2017

We stayed 5 days and had the best stay of our trip. great pool and hot tub. professional, wonderful staff front desk, housekeeping and breakfast staff. Towels soft and plentiful even at pool and refilled regularly. rooms very nice, clean and the most comfortable beds. Breakfast hot and many different choices and kept so clean with an outside veranda if you choose to eat there instead of in the beautiful dinning area. Close to all the surrounding areas Jamestown, Colonial Williamsburg, Bush Gardens and so many restaurants close by even if you wish to walk or take out. Just a wonderful place to stay.....Would recommend to all families, solo, business or couples they have a great place!

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely end of the summer! Alexis Williams Assistant General Manager

"Vacation Stay"

3
03/09/2017

The staff were very friendly and the room was decent for it's price. We did get stuck in the elevator for about 5 minutes and had to use the emergency phone for someone to fix it and let us out. All in all, it wasn't too bad.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible. I also have passed your concerns to the proper department and your concerns are being taken care of. Once again I want to thank you for your valuable feedback. Have a holiday weekend. Alexis Williams Assistant General Manager

"Hotel on par with Hampton Inn across the street"

5
30/08/2017

This hotel was excellent and a great value. We've stayed at the Hampton Inn across the street and for half the price, this hotel was just as nice if not nicer. Breakfast was better, rooms were bigger and we were more than satisfied with this find.

"Clean - You get what you pay for"

3
29/08/2017

We were here for two nights while visiting with family and looking at the area for possible retirement one day. We only needed someplace to rest our heads. The hotel is a little worn, some scratched furniture, really slow elevator (only one ever seemed to be working). The good: the lobby is attractive, the rooms are clean, they provide many pillows and they are comfortable. The less than good: the beds are very hard (no pillow tops here), our refrigerator wasn't working, and the breakfast is chaotic and crowded. The guests are at that breakfast bar as if it's the last mediocre defrosted mini-cinnamon roll they'll ever have. The breakfast is just OK - but super crowded on the Sunday morning we were there. The doors slamming near ours woke me up a number of times and the A/C cycled on and off all night. Finally, when we checked out I told the front desk lady the fridge wasn't working, she gave me one of those "uh-huh", not even looking up. I commented that I'm telling her so other guests wouldn't have to throw out their food, so she could have it fixed or replaced. She didn't even look up at me. In less than a second she asked "and was everything with your stay good?" - I said well other than having to throw out my food because the fridge wasn't working it was fine. No response. So - if you need a budget clean place to sleep this Best Western will fit the bill. Just check the fridge before you expect your food to stay cold.

"Great Experience"

5
28/08/2017

Loved this hotel! Beautiful inside and out. Our room was so clean and warmly decorated. We enjoyed the pool and breakfast. Staff was very friendly and helpful. The hotel was close to Colonial Williamsburg, Busch Gardens and Water Country USA. Walking distance to restaurants. We had a great time and highly recommend this hotel!

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at our property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our location is one of our few perks that we have to offer at our hotel (including having a lot of restaurants within walking distance of our hotel) , and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic summer :)! Alexis Williams Assistant General Manager

"Good for what it is"

3
23/08/2017

Affordable and clean place to spend a night. Went with a friend and stopped for the night and it did the basic: friendly staff, clean, and that's about it. You can probably skip the free breakfast there and go elsewhere to have a better meal. I do recommend going if you need to stop in the area, but the hotel is not a travel destination.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible, and we are continuing to strive towards excellence for all of our guest. Once again I want to thank you for your valuable feedback. Have a great summer. Alexis Williams Assistant General Manager

"Good place"

4
23/08/2017

the place was clean. Staff very polite and helpful. Enjoyed the pool and hot tub. Very convenient to local stores, restaurants and Busch gardens and Water Country USA. The room was always clean. It was helpful being provided the coupon book and area activites book.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Alexis Williams Assistant General Manager

"Great staff"

4
22/08/2017

What made this place great are the friendly staff. The hotel is ok but needed some touch up in the room and needed some new linens. Overall we had a great stay and again wonderful staff that made the difference.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Alexis Williams Assistant General Manager

"Great Stay"

5
20/08/2017

Stayed at this hotel because it was close to Water Country USA and I received a corporate discount from my employer. The room and please were perfect for my guest and we greatly enjoyed our stay. Would be happy to stay again the future.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely end of the summer! Alexis Williams Assistant General Manager

"Best Place to Stay in Williamsburg"

5
19/08/2017

We have stayed at this hotel many times and it has been excellent every time. It has a great location and is clean and family friendly. The breakfast is excellent. It is a budget friendly hotel with all the amenities of a more expensive place. We will stay there when we visit Williamsburg again.

Alexis W, AGM at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. We love having our "family" stay with us each time they are in Williamsburg. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your summer :).

"A visit to Williamsburg, VA"

5
17/08/2017

This was the third time we have stayed at this BW Hotel. The staff is very friendly and will greet you and ask if they can be of help. This motel is only a short distance from Colonial Williamsburg and Merchants Square. The rooms are quiet and the beds are comfortable. We recommend you stay here while visiting Williamsburg

"Very friendly staff. Great location"

4
16/08/2017

The staff here is the nicest we have ever encountered in a motel. The rooms were clean and comfortable. The location was very convenient to attractions, dining and shopping, but still quiet. The only downside was the size of the breakfast room. The breakfast was okay for a free meal.

"enjoyable time"

4
16/08/2017

the decor in this hotel lobby is tasteful. The black and white really popped. The rooms were really nice and it had a microwave and refrigerator, both of which we used. I loved it that I could adjust the temperature in my room. When the kids returned from the pool it was quite cool in the room but I could switch to warm air. The bathrooms are updated and we loved the overall service. The indoor pool and jacuzzi was a hit with my crew; nice size pool and closed at 11PM. I will come here again without hesitation, close to my kids favorite eating places (Golden Coral, Cracker Barrel, Chipolte

"Nice place overall"

3
12/08/2017

Lobby very nice. Most staff friendly and courteous. We had issue that was taken care of satisfactorily. Rooms were clean, but could use new mattresses and fans/ vents in the bathrooms.More room needed in the breakfast area.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible, and we are continuing to strive towards excellence for all of our guest. Once again I want to thank you for your valuable feedback. Have a great summer. Alexis Williams Assistant General Manager

"Week/Weekend get away"

5
12/08/2017

Beautiful hotel, children friendly, great staff. The hotel cleanliness is top-notch as well as the staff knowledge of the surrounding area. Staff was always visible whether you were at the front desk or in the hallways.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely summer! Alexis Williams Assistant General Manager

"Too dark to tell"

2
08/08/2017

So... what's something that will wake you up at 4 in the morning and have you up for the rest of the morning? A fire alarm!!! Yes, a fire alarm rang out around 430 in the morning! First they said no need to vacate, then they told us we had to vacate for the fire department. So here we are, our family of 5 including a 1 year old (who was asleep, but guess who didn't go back to sleep!!), along with most of the hotel guests, standing outside waiting for the FD to give us the all clear! Finally made it back inside about 30 minutes later, but the damage was done. We didn't get back to sleep, and then we had to drive 5 hours home! And of course, no credit or apology or anything from the hotel! So yea... not a fun night for us here. Now about the room: ugh! I think that sums it up, but just in case you need more detail, here it is: the room was small and dark. You can tell it's an old hotel, and the rooms will remind you of that constantly. Even with all 3 lamps on in the room, it was still really dark. I kept expecting to see a bug crawl out of the shadows. The bathroom was also small, and it looked as if the maid just threw the towels under the sink. At least they were clean. Our sheets had stains on them, but the stains looks more like it got caught in an old washing machine. If they did some redecorating, you can tell it all went into the lobby/breakfast area. That was seriously the only nice view of the hotel. The food for breakfast was okay, nothing spectacular. But the tables and chairs were really pretty and clean. All in all, it was less than satisfactory, and I will not be booking at this or any Best Western again.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a great summer. Alexis Williams Assistant General Manager

"Great Value in Williamsburg"

5
07/08/2017

A top value for the money in a very crowded and sometimes hard to book tourist area. Looks like some recent updates as well (ie new carpet and an expanded breakfast area). We have stayed at some other hotels in the area offering similar features but at nearly double the price.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely summer! Alexis Williams Assistant General Manager

"Friendliest Hotel Stay Ever!"

5
07/08/2017

My first impression was the fresh and clean smell in the lobby! The front desk staff was very easy to work with and did a early check in for us even though our room wasn't ready yet so it would be easier when the time came to come back for check in. The front desk staff asked why we were visiting the area and we informed them it was for our 10 yr wedding anniversary. Later that evening after settling into our room the staff dropped off a bottle of wine and a signed anniversary card. It was the nicest thing any hotel had ever done for us. Plus the front desk staff called to check on us twice over our stay. Everyone from the maids, breakfast staff and front desk staff was super friendly and always had a smile. Our room was super clean and very up to date. The pool was clean and had plenty of seats. We really enjoyed our stay and definitely will be going back with our kids.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your summer and Happy 10th Anniversary once again :). Alexis Williams Assistant General Manager

"Great hotel near everything"

4
05/08/2017

We had two adjoining rooms for our family. The rooms were clean. The beds were comfortable. The microwave and fridge in each room was a plus because we brought some snacks, bottled water, and sodas from home to save money. The only annoyance was that we brought a portable dvd player from home so the kids could their favorite movies but there wasn't an electrical outlet anywhere near the TV that could be used to plug it in. Because so many people use their phones or other devices to stream/play movies it would be helpful to have an outlet available near the TV so the battery on the device doesn't die part way through the movie. Breakfast was good but you need to get there before 9am or risk them running out of bacon. There were always eggs, muffins, toast, bagels, cereals available even close to 10am. The staff was very friendly. They also gave us a page of door to door directions to every attraction around when we checked in so we never had any trouble getting to where we wanted to go.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your summer :). Alexis Williams Assistant General Manager

"good hotel"

5
05/08/2017

stayed at this hotel many time over the years,staff very helpful and take care of any problems that come up right away.beds nice and comfortable,room cleaned and taken care up with plenty of light in room,would recommended thie hotel to any one. good location to everything.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely summer! Alexis Williams Assistant General Manager

"Nice stay"

5
01/08/2017

This was a nice hotel in town. It wasn't too expensive compared to many other places in town. There were a couple areas in the hotel that could be updated but overall it was fairly modern. The staff was always helpful when we asked for recommendations.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your summer :). Alexis Williams Assistant General Manager

"Perfect for our needs"

4
31/07/2017

We booked this hotel based on the recommendation of my co-worker. We wanted an affordable (but clean) place to stay for 2 nights as we did the tourist thing in Williamsburg. Most of the reviews were good, so I took a chance and booked it. We were extremely pleased when we got here. Staff was extremely friendly, rooms were clean and the amenities were perfect for our family (free breakfast - which was good - and an indoor pool). This hotel is literally only about 5-10 minutes from the historic district and Busch Gardens as well as tons of restaurants and the Outlets. It would definitely stay here again!

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely summer! Alexis Williams Assistant General Manager

"As always, great stay at this location"

5
29/07/2017

This Best Western location never fails to impress me. My wife and I have stayed at this location at lease 6 - 8 times. It is always our first choice when staying overnight in Williamsburg. Looking forward to our next stay.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. We love having our "family" stay with us each time they are in Williamsburg. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your summer :). Alexis Williams Assistant General Manager

"it was good for the price"

4
29/07/2017

it was good for the price.is an old hotel but kept clean.friendly employes.breakfast was pretty decent.the ac was a little to loud.only one ice machine working so we need to keep going to 4 floor to get ice.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take our of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely summer Alexis Williams Assistant General Manager

"Great service, dated but clean rooms and decent breakfast"

3
25/07/2017

The service at the desk throughout our 24 hour stay was outstanding, friendly and helpful. They should be commended. The physical state of the hotel needs some attention. The rooms were clean but definitely dated. The breakfast area seemed incongruous with the rest of the hotel. It was one of the least expensive options of similar type hotels which is why I chose it for our short stay. It was perfectly adequate for our needs. The friendliness of the place made it worthwhile.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible, and we are continuing to strive towards excellence for all of our guest. Once again I want to thank you for your valuable feedback. Have a great summer. Alexis Williams Assistant General Manager

"Mother and Daughter Getaway"

5
24/07/2017

Just what the Doctor ordered, fun in the sun, a stay at the "Best Western Colonial Williamsburg!" Our room was very clean, with everything we needed to enjoy our trip. I will be planning my next trip booked soon at Best Western Hotel. Best Western is a great value for your bucks!

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your summer :). Alexis Williams Assistant General Manager

"What a Wonderful Stay"

5
24/07/2017

I was very very pleased with the hotel and The staff was Amazing! Very helpful! Truly Wonderful staff! Very Clean and neat! The amenities were wonderful. I would Highly Recommend! My friend and I had a Wonderful Vacation and Stay at This Best Western. I look forward to my next stay!

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your summer :). Alexis Williams Assistant General Manager

"Do not recommend!"

2
23/07/2017

We stayed in room 217 from July 18-21. The first indication that the hotel had low standards was upon walking in through very dirty and smudged doors. Front staff was nice at check-in. The room was very dusty and the carpet did not look vacuumed. There were visible stains (what looked like old blood) on the white bed covers. They were obviously old as the bed covers smelled clean. Grabbed a hand towel to dry my hands and it too was stained with what looked to be old blood. I set it aside and grabbed another, which was clean. There was dirt on the tub floor. I kept telling myself that these are the things that I should expect as this is a low-end budget hotel. Upon pulling the cover down to go to bed, there was dirt in/on the sheets. The other bed had the same situation but we brushed it off and went to bed. Again, I told myself that this is what you get with this type of hotel. We went with the flow and stayed the three nights we were scheduled to. The room stayed dirty and the stains were still on the bed covers as they were never changed despite us telling the front desk and asking for them to be changed. We also asked for our room to be cleaned and especially vacuumed. None of the cleaning we requested was done! Then on our last day, Thursday, we got stuck in the elevator. The emergency phone in the elevator did not work and we rang and rang the bell (alarm). Finally, I called 911 when there was no reception to google the hotel phone number to call the front desk. I guess this must be a regular problem as finally the door opened and a front desk person was there. I was very upset and said that the emergency phone did not work. The front desk girl said "I kept saying hello into it". I said that it was dead and there was not sound. She picked it up and listened and said I was right. She apologized and offered us each a bottle of water. We went to the lobby (where we were headed to look up restaurants for dinner) and used a lobby computer. The front desk girl gave each of us a bottle of water but never asked us who we were or our room number. We hung out waiting for a manager to come talk to us as we assumed that was proper protocol. But we were actually ignored. We got 2 bottles of water and 1 apology! The firefighters came in and spoke to us. They actually spent longer making sure that we were ok than the front desk girl did. I was shocked that there was no manager who spoke to us and no compensation. Quality hotels would have done things differently! When we checked out on Friday, the front desk people never asked how our stay was. I do not recommend this hotel and agree with people who have reviewed ahead of me and expressed how the hotel could have such great reviews.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible. If you could email @ [email protected] with the description of the desk clerk that would be great. I also have passed your concerns to the proper department and your concerns are being taken care of. Once again I want to thank you for your valuable feedback. Have a great summer. Alexis Williams Assistant General Manager

"Beware-Don't get sucked in by these ratings!"

2
22/07/2017

I have no idea how this hotel can have all these good reviews. It is dated and not clean. The chlorine in the pool will take your breath away because the pool area is like a sauna with no ventilation. The rooms were just gross. The mattresses were awful. I discovered all these Best Western Hotels are not owned by Best Western.... They are owned franchises. Obviously this franchise owner could care less about the Best Western name & reputation. The breakfast area is far from adequate seating & the area itself is not clean. Buyer beware on this one. Move on. I sure will.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a great summer. Alexis Williams Assistant General Manager

"Good Hotel & Location"

4
19/07/2017

My Wife and I stayed here for 2 nights in June. The rooms were very clean and a good size, with a very comfortable bed. The staff were very friendly and happy to provide any assistance we needed for the hotel or getting around Williamsburg. Breakfast was good, but a little hectic as the hotel was busy. However, it was all you need to start the day, including a small selection of hot food. We used the pool and whirlpool. Both were good and a nice temperature. This is a well priced good standard hotel and we'd happily return if we visit the area again.

"Could not have been much better"

5
17/07/2017

The rooms were very clean. The employees always greeted us with a smile and a hell-o, from check in to when we were passing any one in the hallway to check out. Pool areas were clean and towels were provided. The breakfast was great, with eggs and bacon on one day and sausage the next. Every one was most helpful, and check out we were once again greeted with a smile and an invitation to return. This stay was for a getaway and I couldn't have asked for the stay to have been much nicer. Second time we have stayed there and will definitely be back.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your summer :). Alexis Williams Assistant General Manager

"dan C. boston ma"

5
16/07/2017

first time staying at this or any other BW. Clean, very well priced, excellent location to attractions and shopping, and welcoming. Could not believe how nice the staff was. Our stay was myself and wife but I can see why many families choose to stay here.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. We want to welcome you as a new family member of Best Western :). If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your summer :). Alexis Williams Assistant General Manager

"Fabulous stay!"

5
15/07/2017

We stayed here three nights on a recent trip to the Williamsburg area. The hotel was clean, the rooms were spacious, and the staff was very attentive and helpful with directions and recommendations. I highly recommend if you are looking for a great hotel in a beautiful city.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at our property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic summer :)! Alexis Williams Assistant General Manager

"What could have been a good night's stay instead turn into anxiety inducing headache "

1
15/07/2017

Stayed here for 2 nights while the rooms was nice the unessary charge that was not brought to my attention. After they happily took the cash I paid for all 2 nights plus another additional $165 I will not be staying here again. Front desk was absolutely no help at all. Thanks for giving me horrible hotel experience

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have. On the day of your arrival pre-authorize the valid card that is on file for one night room and tax. Once you pay cash we let your bank know to release these funds, and its up to your bank on how fast they want to release those funds back to you. I do apologize that this incident gave you a horrible hotel experience. Once again thank you for your kind words and we hope you have a great summer. Alexis Williams Assistant General Manager

"Family vacation"

5
12/07/2017

Friendly staff and clean. Great area, in the middle of all tourist attractions. Walking distance to Kmart , Dairy Queen and restaurants. Pool was clean and fitness room was clean. Had no problems during our family vacation.

"Good"

3
11/07/2017

Excellent front desk service and attention. Daily complementary breakfast was good. Make your own waffle is a frozen/toaster one. Not a fresh make from scratch type that I expected. My daughter love the pool. Fairly recently renovated; was not to the detail. Stayed at second floor and the hallway was melting hot. Awesome to sleep and go, not the type of hotel to stay in the room and lay back.

"Fair"

3
10/07/2017

All in all, it was worth the money, however not by much. The check in was exceptional, the front staff were very pleasant and professional. The lobby area is nice, large and comfortable. The room was OK. It was clean enough, although not sparkling, the bathroom could have been cleaner. There was no type of clothes hanger area or closet, and no iron in the room. With no micro or fridge, it is a challenge to find an ice bucket. They do have free WiFi, however the connection is poor.

"Nice accommodations"

4
10/07/2017

Room was perfect for an overnight stay. Conveniently located right near Busch Gardens and Colonial Williamsburg. Staff was very helpful. Loved the decor of the breakfast/eating area. Only issue I had was my back did not like the mattress very much but thats more a preference thing. Other than that I would stay there again if Im in the area.

"Great place"

5
09/07/2017

Rooms were very clean. Stay was nice and quiet. They offered a good variety of food for breakfast. Very good location. Staff was friendly and professional. I would definitely stay here again the next time I visit the Williamsburg area.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your summer :). Alexis Williams Assistant General Manager

"Not too bad"

3
06/07/2017

Stayed here while visiting Bush Gardens. The hotel is nice enough and the customer service is on point. The breakfast in the mornings, though, is chaos to the extreme!!!! It was very frustrating and disappointing. And the coffee was weak. Our room never got cold enough even though we adjusted the temperature controls. And there is no fan in the bathrooms to help alleviate steam. It is right across the street from a K-Mart and several restaurants which is convenient.

"The Best of the West"

5
06/07/2017

What a great time we had at this location. Clean location, and the staff were very friendly and attentive. Thanks to all the staff for your hospitality. Made my birthday, cake and card left in room at my arrival. They say save the best for last, and this was the ladder location of our vacation. Wilson Family

"Great customer service "

4
04/07/2017

We stayed here this past week for our family vacation. The hotel is about 7 miles to Busch Gardens and Water Country. There are lots of restaurants less than a mile away. The breakfast was good and well stocked. They continually refilled the foods stations. The staff was pleasant and always ready to help.

"great experience"

5
04/07/2017

Extremely friendly and professional employees, great service. Clean rooms and a great location, great value for my money. I recommend this best western hotel to anyone who's traveling with family as well as their pets.

"Great location, great amenities, great price"

5
03/07/2017

We recently spent three nights at this hotel, while visiting the Historic Triangle. Check in was quick and easy. They gave us a coupon book, with a map, and a printed list of directions to various "hot spots" in the area. We were on the third floor (four floors to this hotel), near the end of a hallway, so our room was mostly quiet. The table with two chairs was a nice touch, so we didn't have just a bed to sit on. We did not visit the pool or exercise room, but they looked nice. My son really enjoyed the "game room", which consisted of two video games and a pinball machine. Breakfast was more than adequate, but a bit repetitive with scrambled eggs every day. Plenty of TV channels, good size fridge, and a modern microwave (not like the ancient ones in many hotels). Directly across the street from Cracker Barrel, but you have to drive to it. Not on the main road with all the major businesses, but about a two minute drive to it. A very easy walk to Kmart, DQ, and Pirate's Cove (mini golf course). Check out was very easy.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at our property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our location is one of our few perks that we have to offer at our hotel, and we a very glad that you and your family were able to enjoy it. I am also happy to know that your son enjoyed the game room. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic summer :)! Alexis Williams Assistant General Manager

"Cali Granny"

4
29/06/2017

Staff and service were wonderful. Stayed here 5 days with an 11 year old grandson and explored Colonial Williamsburg, Busch Gardens, the Historic Triangle. We felt we got value for our money and had a memorable time.

"Friendly Staff!"

4
27/06/2017

The entire staff at this hotel are very friendly but I'd like to praise Alexis at the front desk for making my daughters bday extra special by leaving a cake and card in our room. The hotel was ok but the staff really make this place and we will be coming back!

Alexis W, AGM at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take out of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Happy Birthday once again :). Have a lovely summer! Alexis Williams Assistant General Manager

"Good stay"

5
26/06/2017

Good place to stay. Nice location to every thing. Staff was nice and very helpful with any question or assistance. Breakfast had a reasonable selection of food, could use a little more space during the busy times.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take out of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely summer! Alexis Williams Assistant General Manager

"Nice place to stay in Williamsburg, Va"

4
25/06/2017

nice best western hotel. was near places to and near a Kmart which was nice since we needed a few items.hotel was clean , room was nice and was clean. staff was helpful . hotel was near to attraction we came to see

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at out property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our location is one of our few perks that we have to offer at our hotel, and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic summer :)! Alexis Williams Assistant General Manager

"Nice place to stay in Williamsburg,Va"

4
24/06/2017

Nice to stay at. staff was friendly and helpful. Hotel was in a nice location to restaurants and near Historic Williamsburg. room was clean and well kept. only problem was couldn't access internet with my tablet. had use the P/C in lobby

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at out property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our location is one of our few perks that we have to offer at our hotel, and we a very glad that you and your family were able to enjoy it. I do apologize about your tablet not being able to connect to the internet. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic summer :)! Alexis Williams Assistant General Manager

"Best Western has the best staff!! We enjoyed our stay!!"

5
22/06/2017

My family and I traveled from Pa to Virginia for our first vacation in over 8 years!! Super friendly staff.. great breakfast selection.. and everything was within a couple of miles of the hotel!! Thank you all again for the Anniversary gift that was so sweet!! Hope to come to Virginia again soon for another vacation and if we do we will definitely be staying with you!!

"Wonderful hotel and employees"

5
22/06/2017

I enjoyed my stay at best western all the employees were awesome. The room was clean and breakfast was delicious. There was plenty of restaurants and things to do and the staff was very helpful. I will be stay at this Best Western again

"Welcoming atmosphere !"

5
21/06/2017

Staff were extremely friendly, helpful and informative. Rooms were very clean, and very quiet even though the hotel was full. There were many restaurants nearby. We visited Colonial Williamsburg and hotel provides discount tickets at your request. Also received a magazine upon arrival with discount coupons for restaurants and attractions.

"Wonderful stay"

5
17/06/2017

Great 6 night stay. Staff was very helpful. Breakfast was nice. Pool was clean and warm. Location to area attractions was perfect. I would stay here again. 5 minutes to busch gardens. Short drive to downtown.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at out property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our location is one of our few perks that we have to offer at our hotel, and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic summer :)! Alexis Williams Assistant General Manager

"You saved our night."

5
17/06/2017

After we realized that our a/c unit was not working properly, we phoned the desk and the young lady on duty immediately changed our room. The beds are comfortable, the room was comfortable, the breakfast was very good. The folks who maintain the breakfast do a wonderful job, especially since it is so popular. Wonderful staff all around. We have stayed at this hotel before and will again!

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take out of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely summer! Alexis Williams Assistant General Manager

"What a great stay!"

5
15/06/2017

I did not know what to expect because hotel was so reasonably priced. I was pleasantly surprised upon walking into the lobby, which was very inviting and clean! Every single staff member I came in contact with at this hotel was so friendly and helpful. The breakfast area was very nice and the free breakfast, which was available from 7am-10am, included unlimited hot and cold items and a variety of juices and coffee. The pool/hot tub area was very nice and I was very happy it was open until 11pm!!! We often do not get to use the pool because of the hours. The room was a very nice size and very comfortable; not to mention the fridge and microwave which came in handy. I was even more happy about the location!!! 3 min drive to historic area and 10 mins to Busch Gardens, which was fabulous. There were several options for dining we could walk to (and did) and many more just a minute's drive down the road. I would definitely stay here again.

"Overall nice place"

4
14/06/2017

Breakfast was your run of the mill hotel breakfast. It was extremely busy causing quite a bit of congestion in the small breakfast area. Overall was a great value. It is also well located to Busch Gardens & Shopping!

"Needs Attention to Details"

3
13/06/2017

First impression with check in staff was unimpressive. A bit cold and no friendly welcome greeting. Facility was generally clean and maintained. Women's restroom near the check in had no TP, soap, or towels. Elevator call buttons on third floor didn't light up. Air conditioner unit in room 322 had an annoying vibration. Breakfast food items were very good, but the arrangement of the breakfast area was needlessly crowded--space poorly laid out. Lobby area was bright and clean, but the floor and wall designs were a bit gaudy--looked cheap. Housekeeping staff were quite friendly.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I first would like to say "Thank you" for taking the time out of your day to let other guest know about you stay with us at the Best Western Plus Historic Area. We would like to deeply apologize for any inconveniences that we may have caused you during your stay here. It is very rare that we receive negative comments about our staff. If you could please email me @ [email protected] with a description or name of all the employees you came in contact with and we will speak to them directly. Have a great spring. Alexis Williams Assistant General Manager

"Won't stay here again."

2
12/06/2017

We stayed here for 2 nights. The AC didn't work and even after reported, it wasn't repaired. I also saw a large big our last night there. The rooms have very thin walls so you can hear EVERYTHING going on in the room next door. I would not stay here again with all the other options available.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . If you could please email me @ [email protected] with the room number that you stayed in so we can look into the AC unit that would be great. Once again thank you for your kind words and we hope you have a great spring. Alexis Williams Assistant General Manager

"Nice hotel with a good breakfast buffet"

4
12/06/2017

We were very happy with this hotel. Only drawbacks were that we accidentally booked a double room instead of king, so the beds were small. Also the breakfast was very crowded, though the lady working there did fairly well keeping everything stocked and was also cheerful.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your spring :). Alexis Williams Assistant General Manager

"Stayed here 5 nights recently."

4
07/06/2017

Our room was on the 4th floor, nice and quiet since no one overhead. Reception staff very friendly and accommodating. Room was clean and comfortable. Breakfast was the typical fare that hotels seem to be serving up nowadays. Fresh fruit and yogurt were only put out on the wekend. Would have been nice to have these items available all days of week. It was a plus to have the onsite laundry room available. Good location for visiting the historical areas.

"Great Hotel and Location"

5
07/06/2017

This is a great hotel with nice rooms, comfortable beds, and a great central location to everything. Beds are comfortable and the staff was courteous and helpful. I want to come back and bring my whole family. I will definitely come back to this hotel.

"Easy drive into the old centre of Colonial Williamsburg"

4
06/06/2017

Reception was very good. Free car park. Good sized, clean room with free wifi. No room safe. Breakfast OK but with limited choices. Easy drive to the centre of old Colonial Williamsburg, Jamestown settlement and the Colonial Parkway drive to Yorktown.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at out property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our location is one of our few perks that we have to offer at our hotel, and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic spring :)! Alexis Williams Assistant General Manager

"Excellent Choice!"

5
04/06/2017

Very clean, very comfortable reasonably priced easy access from the highway. We stopped over on our way to our vacation destination. Everything went very smoothly. We would recommend this to anyone for a short or longer stay.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take out of your day to let our future guest know about your stay. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely spring! Alexis Williams Assistant General Manager

"Home away from Home. "

5
30/05/2017

I booked two rooms last minute for an impromptu extended trip to Busch gardens and water country. I was pleasantly surprised at how close to the parks this location was. The appearance in the lobby was great. Absolutely beautiful!! The beds, omg I could go on forever!! The definitely beat the hotel before as we actually slept through the night this night. The bathrooms were surprisingly large along with the rooms. From the inside out this place is great!! Of course I'm a little bias since I work at a Best Western, but this best Western had everything you could want and more. Check in went super smooth and quick. Jeff and Shawnese made sure we had everything we needed, which wasn't an easy task. We kept them running. They were so personable and really made us look forward to staying. Because we didn't plan on staying we didn't pack extra clothes so the laundry on site was a plus and the fact that one dry cycle was all that was needed made life so easy. The pool and Whirlpool were nice after a long rainy day and a late night play time to wear the kiddos out. I was also impressed with the patio area. Breakfast and checkout.. Alexis and Vanessa were also extremely helpful and knowledgeable with area things. We made them run a little too. I was glad to see them take pride in their facility and keep up with cleaning the breakfast areas when needed. I have nothing negative to say about this property or staff. I am truly looking forward to coming back lots over summer to spend our nights away from home. This is truly The Best stay I have had in a long time! Thanks so much for such a patient and pleasant staff. Keep up the great work!

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our amenities and our friendly staff. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. I am also happy to know that my Girls and Guys (Jeff, Shawnese, Vanessa, and myself) was able to make your stay more comfortable and enjoyable. We are very blessed to have them on our staff. I will pass on the excellent comments to them. If and when you come back to the area please do not hesitate to give us a call and we will be more than happy to take care of you. We are excited to know that we are now your home away from home. Once again thank you for your feedback. Have a spectacular end of spring :)!! Alexis Williams Assistant General Manager

"Great Customer service"

4
29/05/2017

Great customer service. Was immediately greeted when we checked in and was in our room within a few minutes. All the staff greeted us throughout the day and were always friendly. Hotel is a little outdated but meets the needs of a family when you are visiting Williamsburg. Close to many of the areas.

"Wonderful Indoor Pool, inviting and warm!"

4
29/05/2017

We enjoyed our stay with it's close location to food and historic sites. The room was decorated warmly, updated and had comfortable bedding. The hotel staff was friendly and the indoor pool was excellent. We swam for hours! Breakfast was included with comfortable seating.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at out property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our location as well as our indoor pool and hot tub is one of our few perks that we have to offer at our hotel, and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic spring :)! Alexis Williams Assistant General Manager

"Big improvement in service"

4
28/05/2017

We stay at this hotel every time we visit Williamsburg and have always felt it was okay but not great. This time, we were greeted very warmly by a bright, cheery woman. First impressions are everything and this young lady got our trip off to a great start with her pleasant welcome. Fifteen or twenty minutes after we got to our room, she called to ask if everything was to our satisfaction. That's never been done before and was a nice surprise. While everything wasn't perfect (no bathroom vent was a bit of a problem), the way we were treated makes us look forward to our next stay.

Alexis W, AGM at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take out of your day to let our future guest know about your stay. I am really happy that you and your family enjoyed your stay with us. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. We can't wait to have you guys come back to visit us! Please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely spring! Alexis Williams Assistant General Manager

"Met my expectations"

5
27/05/2017

I chose this hotel due to previous good experiences with Best Westerns around the country. I was not disappointed. The hotel was very clean and comfortable, the staff was friendly, and the location was very convenient to Colonial Williamsburg. A bonus was the large number of reasonably priced restaurants nearby.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take out of your day to let our future guest know about your stay. I am really happy that you and your family enjoyed your stay with us. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely spring! Alexis Williams Assistant General Manager

"A place to stay but bring your pillow."

3
25/05/2017

Overall our room provided a cool, clean place to get out of the 90 degree weather in Williamsburg. It was close to all sights and many restaurants. While most of the rooms features were in working order (the blow drier died on the second day) the furniture showed heavy wear and tear. The mattresses were OK but the pillows were like small, hard, square rocks and we all had trouble sleeping on them. We saw lots of tour buses load and unload at the hotel during our stay. Our floor was pretty quiet but if your looking for a quiet place to stay you may want to stay off this main drag of hotels.

"Moms Birthday"

5
24/05/2017

Fantastic stay. Staff was the sweetest and most pleasent people.Took my mother for a get away on her 84th birthday. Requested room down stairs. Could not of asked for a better room. Directly pass front desk. Convenient to pool area lobby and breakfast .The breakfast was beyond great! What a variety.After going to pool late my mother wanted hot tea. The girl at front desk made a wonderful tray for us with a beautiful card for her. Comfy beds clean rooms and no complaints. Definetly will return

"Historic Williamsburg"

5
19/05/2017

We were very pleasantly surprised with our accommodations! The location of the property is perfect, especially if you are going to tour historic Williamsburg Plenty of restaurants, stores etc in the area, and only a 10 minute drive to our destination The rooms were well appointed, and surprisingly quiet I say surprisingly because during the time of our stay there were bus loads of children and I have zero complaints of excessive noise The staff was friendly There is plenty of parking as well. The only complaint I had was associated with the breakfast, the eggs tasted horribly sour! Other than that, our stay was perfect and I would definitely stay there again Oh, we went to historic Williamsburg, but it was too hot for us, so we cut that tour short and popped down to Virginia Beach, just a straight shot to the ocean, took us about an hour, so there is lots to do from this location

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your spring :). Alexis Williams Assistant General Manager

"Good accommodations for the money."

4
18/05/2017

We stayed 2 nights on a recent trip to Busch Gardens. The hotel is located within a reasonable distance to the park and has many dining options nearby. The room it self could use a little attention. It definitely shows wear and tear but was clean. The breakfast served was more than expected and a nice bonus. We greatly appreciated the front desk attendant letting us know about a large group staying at the hotel and what would be the best times to have breakfast. Overall, we would recommend to other families and stay there again in the future.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, We first would like to thank you for choosing us as your choice of hotel in Williamsburg. We do realize that there are multiple hotels in the area that you could have chose from and to know that you had chose us makes us feel very happy. We are very lucky to be in the lovely location that we are. If and when you do come back to the area, please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you and your family. Until then, enjoy your spring :). Alexis Williams Assistant General Manager

"Didn't find this to be a well run property"

2
14/05/2017

Stayed here three days. Condition of the property is good, maids did a great job. The front staff not good. On arrival the check in person was in the breakfast area watching TV and answering the phone on her cell. One day, bus load of students indicated the night before that they would want breakfast at 7:00am, when it opened. None of the hot foods were out at 7, didn't have many cups out or utensils. The staff didn't seem to be concerned. Bathrooms in the rooms were on the small side, other than that they were OK. I question the BW Plus rating. Have been in many BW's , didn't think this was a Plus.

Alexis W, AGM at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I first would like to say "Thank you" for taking the time out of your day to let other guest know about you stay with us at the Best Western Plus Historic Area. We would like to deeply apologize for any inconveniences that we may have caused you during your stay here. It is very rare that we receive negative comments about our staff. If you could please email me @ [email protected] with a description or name of all the employees you came in contact with and we will speak to them directly. Have a great spring. Alexis Williams Assistant General Manager

"Good place to stay"

5
12/05/2017

The location was good. Room was fine. Bed was comfortable. Breakfast was ok. Only complaint is the eggs that most of hotels serve. Everyone was nice. Would recommend. Close to Jamestown Settlement and Historic Jamestown.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take out of your day to let our future guest know about your stay. I am really happy that you and your family enjoyed your stay with us. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely spring! Alexis Williams Assistant General Manager

"Great place to stay with one exception"

4
11/05/2017

Staff was great, but the breakfast stunk. Room and bed was very comfortable. Would stay here again, but would not look to have breakfast at the hotel. Water was off from the city one day 10:00 AM - 4:00 PM, but staff gave advance notice and made provisions

Alexis W, AGM at Best Western Plus Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible. I will be addressing the issues that you mentioned with our breakfast staff and come up with a solution to make sure that another guest does not have the same break down in service that you experienced during your stay with us. If you could email me @ [email protected] with the details of how breakfast was during your stay that would be perfect. Once again I want to thank you for your valuable feedback. Have a great spring. Alexis Williams Assistant General Manager

"Great Hotel, good value"

5
09/05/2017

Only a five minute drive to the visitor center or to most of the popular restaurants on Richmond Road. Clean hotel, modern, great staff. Security is very good -- Very safe feeling. Lots of parking. Good breakfast.

Alexis W, AGM at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our property. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your spring :). Alexis Williams Assistant General Manager

"Front desk staff was attentive and accommodating"

5
01/05/2017

Tye was wonderful and was kind enough to open breakfast for a group of athletes an hour earlier than the posted time. She asked for the girls' favorite breakfast food and made sure it was all out in time for them to be fed before their matches. She went above and beyond and we really appreciate it.,

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our amenities and our friendly staff. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. I am also happy to know that Tye was able to make your stay more comfortable and enjoyable. We are very blessed to have her on our staff. I will pass on the excellent comments to her. If and when you come back to the area please do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Have a spectacular spring :)!! Alexis Williams Assistant General Manager

"great experience"

5
28/04/2017

We recently visited Williamsburg with a large group of jr high students and stayed at this Best Western. It was perfect! First, the location is excellent; convenient to all of the sites (we toured Colonial Williamsburg, Jamestown, & Yorktown) and within walking distance to restaurants (we enjoyed dinners at Cracker Barrel & Golden Corral), entertainment (mini golf, ice cream), and shopping (Kmart for anything you forgot to bring). The rooms were comfortable, clean, and quiet. Some of our group enjoyed using the indoor pool and exercise room. The breakfast area was much bigger than typical so it could handle seating for our group (we ate in 2 shifts) and any other guests that were there at the time. The breakfast selection was fine and kept pretty well-stocked. Customer service of the employees was excellent...everyone was very friendly. They were gracious to allow us to use the breakfast area in the evening for devotional time, meetings, or playing board games. There were also computers that the kids enjoyed using. The wifi worked pretty well (my son did have some trouble using it on his tablet but it was fine on my phone/laptop). Overall, we had 40+ rooms for 3 nights and I didn't hear any complaints. I'll look forward to staying here again when I go with my daughter's class in a few years!!

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our amenities and our friendly staff. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your spring :). Alexis Williams Assistant General Manager

"Colonial Spring Break"

4
26/04/2017

Convenient location, clean modern rooms and friendly staff. The free breakfast and all day free coffe and juices were nice. The price was reasonable at $79/ night. I didn't list this in the Best Western Plus review, but having designated adult only hours at the pool would be a nice amenity. We enjoyed our stay there and have plans on returning to that facility.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take out of your day to let our future guest know about your stay. I am really happy that you and your family enjoyed your stay with us. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely spring! Alexis Williams Assistant General Manager

"Great place"

4
25/04/2017

This hotel was a great place to stay. Very quiet. Friendly service. Great breakfast. Close to many attractions such as Colonial Williamsburg, Bush Gardens, outlet mall and many restaurants. Williamsburg is beautiful.

Alexis W, AGM at Best Western Plus Historic Area Inn, responded to this review
Good Morning, We first would like to thank you for choosing us as your getaway. We do realize that there are multiple hotels in the area that you could have chose from and to know that you had chose us makes us feel very happy. We are happy to hear we were able to a accommodate you and your family and can't wait to host you and your family again in the near future. If and when you do decide to come back to the area, please do not hesitate to give us a call directly at 757-220-0880 so we can take care of you and your family. Until then have a great spring! Alexis Williams Assistant General Manager

"Perfect location for Busch Gardens and Williamsburg Sightseeing!"

4
24/04/2017

Just came back last night. Couldn't wait to share how perfect this location was for our Busch Gardens vacation. Indoor heated pool, walking distance to Golden Corral, Cracker Barrel, Kmart and several other cool restaurants. Adjoining rooms made this a nice option for a family with kids and gradparents!!! Would definitely book again.

Alexis W, agm at Best Western Plus Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take out of your day to let our future guest know about your stay. I am really happy that you and your family enjoyed your stay with us. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely spring! Alexis Williams Assistant General Manager

"An average hotel, not up to BW standards"

2
23/04/2017

In a hotel rich area I think you can do better. While clean and spacey room, that was the highlight of our stay. We came down to breakfast about 8am to find that much of the food was pretty much gone. The only pastries were mini poppy seed muffins. The waffles were the the toaster variety. We returned mid afternoon to find the maid in the room and telling us she was waiting for linens. We went to the pool for a while. The fitness center had yellow tape over the door.The next morning was worse. There was a group there with little food available for us coming to eat around 815. Cereal was empty, no pastries and no room to sit. We left for a six hour trip home unable to eat at the hotel. I think if you are in the area check out another hotel. We are BW rewards people and compared to our stay in VA Beach we were disappointed.

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a great spring. Alexis Williams Assistant General Manager

"Good Value and Location "

5
22/04/2017

I have never stayed at a Best Western before, so I had no idea what to expect. My family and I were very happy with our stay and would definitely chose a BW property again. The hotel is located very close to Colonial Williamsburg and not far from Busch Gardens. The front desk staff was very friendly, helpful and accommodating. We had trouble with our room key, a problem that was very quickly rectified and apologized for. My kids loved the indoor pool and we appreciated the breakfast, which had a wide variety of food available. The rooms were clean and comfortable. Overall, I wouldn't hesitate to recommend this hotel.

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take out of your day to let our future guest know about your stay. I am really happy that you and your family enjoyed your stay with us. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely spring! Alexis Williams Assistant General Manager

"Good hotel for price"

4
20/04/2017

Kids loved the indoor pool.breakfast was adequate. Great location.many places to eat. We enjoyed our stay. Would stay again. Staff is very friendly and helpful. Computers in the lobby if needed. Laundry on site.

"Disappointed in property."

2
18/04/2017

This property has been given a BW PLUS status, yet there is no way this is a PLUS for BW. It is old and dirty with no way of updating it by renovation to make it a modern PLUS property. Please be aware that this is a review of the property, not of the personnel. The personnel were diligent, very helpful, responsive and professional. The property itself is the issue. First the whole hotel looks like an old, made over Holiday Inn type facility. The rooms are old style with a narrow window, large AC/Heater, bathroom small, entry lighting is so dim you can't see much, and the furniture scuffed and worn. The housekeeping needs a good working over. The large mirror in our room had hand prints of children all over it, very gross; the carpeted floor needed a better vacuuming, and a little thing like the note pad on the night stand had 2 pieces of paper attached. I wouldn't have noticed this normally, but I needed paper for some phone use so I noticed it when I ran out). Who would not change out a 2 paper pad when detailing a room? The carpets in the general areas need cleaning badly. The large rug in the registration area is dirty and should just be removed so it doesn't get the traffic spotting from guests. BW should strongly consider reviewing this property as a PLUS, as it is no where near the high quality standards other BW PLUS properties work hard to uphold. We have stayed all over the U.S. In BW PLUS's by preference, so we see the high standards set by BW for PLUS's. The location is prime. There is a very good Mexican restuarant, Jose Tequilas adjacent to the property for convenience. The property should be cleaned, housekeeping standards raised and the PLUS status removed. It is a safe, fine property otherwise.

"dirty and horrible breakfast"

1
13/04/2017

This hotel was horribly dirty. The breakfast was chaotic, dirty, and they continually ran out of food. We cancelled a night and I still have not been refunded my money. The pool was closed much of the time as well.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area for your trip in Williamsburg. We are happy that you choose us over our competitors. I am sadden to hear about the upkeep of your room. We here at the Best Western Plus always ensure that all of our rooms are cleaned and ready for our guest. I will also go over all the details of your review with our housekeeping staff. Again, we want to apologize for failing you as one of our guest on this issue. I will take you kind words and make the necessary adjustments, so that another guest does not have the same experience as you did. We value your feedback and we will use this as a training tool for our staff. If you can please email me @ [email protected] to provide me with the room number so we can make the proper corrections that would be great! Also when a an refund has been issued back to your card it takes three to five business days for it to go back into your account. Have a great spring. Alexis Williams Assistant General Manager

"Great Place to stay"

5
13/04/2017

Wonderful place, great amenities and best of all awesome/caring staff. The indoor pool and spa was a perfect way to unwind after a long day at Busch Garden. The staff went the extra mile and recommended a fantastic Thai restaurant (Emerald Thai) for dinner.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take out of your day to let our future guest know about your stay. I am really happy that you and your family enjoyed your stay with us. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call at 757-220-0880, and we will be more than happy to take care of you and your family. Have a lovely spring! Alexis Williams Assistant General Manager

"Good value for the price."

4
13/04/2017

its an older hotel but well kept and clean. Indoor pool is nice. Breakfast was hassle free and staff was pleasant. Very conveniently located to Busch Gardens and Williamsburg. would highly recommend this hotel.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, We first would like to thank you for choosing us as your temporary home here in Williamsburg. We do realize that there are multiple hotels in the area that you could have chose from and to know that you had chose us makes us feel very happy. We are happy to hear you enjoyed your visit and can't wait to host you and your family in the near future. If and when you do decide to come back to the area, please do not hesitate to give us a call directly at 757-220-0880 so we can take care of you and your family. Until then have a great spring. Alexis Williams Assistant General Manager

"Best Value"

4
11/04/2017

For the price (base rate at/under $100/night), you really won't find a better option in Williamsburg. Hotel is older, but when BW acquired it, they did some heavy remodeling and updating. The staff was super friendly, beds were very comfy, and the breakfast was more than adequate. It's in a great, centralized location--maybe 15 minutes from Busch Gardens, 10 minutes from Historic Williamsburg, 20 minutes from Jamestown, and 10 minutes from the outlets. There are tons of restaurants nearby. The pools looked nice, but we forgot our suits, so we didn't actually try the indoor pool. This will definitely be our top choice for lodging when visit the area again!

"Some good things, some not"

3
10/04/2017

First, the staff at this hotel was great....harried and stressed (it was crowded!), but they worked as quickly as possible to get you what you needed. Second, the rooms were comfortable, clean, and we slept well. For breakfast, the selection was ok, and the workers fought a futile battle (again-HUGE crowd) to keep the food replenished and the area clean. The people who designed the breakfast area did not have large crowds in mind. There were not enough tables, and the layout of what was there severely impeded the flow of traffic trying to get back to their seats at the end of the food line. I wasn't impressed. Finally, the pool is big and stretching a 3-5 foot pool to that size is amazing. However, the lip of the pool had water all around it (on the pool deck) which had nasty bits floating in it and was slippery. The pool deck itself was tile-not a good choice for a wet environment. Not only did my kids slip (while walking!), I watched an adult slip and fall as she was slowly stepping down into the pool via the steps in the 3 ft. It's amazing she wasn't hurt worse. A warning about the hot tub: when the jets are on, the fumes will burn your eyes. Do not let kids sit in it and don't sit in it yourself for more than a few minutes. All in all, not the best choice.

"Very dirty"

1
08/04/2017

Rooms were very dated. Not clean at all. Where ever I touched I felt it was sticky. One day our beds were not made! Another day water outage between 10am and 4pm. I never felt comfortable due to dirtiness of the rooms. I was on the 4th floor and there was a terrible smell in the hallway one day! Had no idea where that came from. Beds were surprisingly comfortable. Overall not a clean place and I will not repeat!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area for your trip in Williamsburg. We are happy that you choose us over our competitors. I am sadden to hear about the upkeep of your room. We here at the Best Western Plus always ensure that all of our rooms are cleaned and ready for our guest. I will also go over all the details of your review with our housekeeping staff. Again, we want to apologize for failing you as one of our guest on this issue. I will take you kind words and make the necessary adjustments, so that another guest does not have the same experience as you did. We value your feedback and we will use this as a training tool for our staff. If you can please email me @ [email protected] to provide me with the room number so we can make the proper corrections that would be great! Have a great spring. Alexis Williams Assistant General Manager

"It was Just OK for me"

3
08/04/2017

I stayed at the Best Western for a couple of days while visiting Wiiliamsburg. The hotel is very nice in appearance inside and out. The check-in was nice and the desk clerks were wonderful. The lobby area was clean and had probably the nicest breakfast area I have seen in quite a while. I had constant problems with the wii fii and after several calls to tech support it was finally revealed that it probably was just the room I was in and if I could sit closer to the door it would help. My TV also decided not to change channels suddenly on my last night there. The doors to the rooms are metal with metal frames, when they close it is more like a vault than a door. Throughout the night I was repeatedly disturbed by the constant crash of doors. Like most hotels, the walls are paper thin and conversations in other rooms and especially in the hallway could be easily heard inside your room. The hotel is no closer to attractions than any of the others in the area. There is a Cracker Barrel and a Golden Corral within walking distance of this hotel and many others. The fitness center was extremely disappointing. 2 treadmills and an eliptical that did not work was about it. I dont know why they even bother to have one. This hotel is a bit more expensive than others in the area, and under the circumstances, I would probably stay at one of the others next time. There was not enough here for me to pay the extra.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our property. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have . Once again thank you for your kind words and we hope you have a great spring. Alexis Williams Assistant General Manager

"Nice Hotel in Williamsburg, VA"

4
07/04/2017

This hotel was in a great location. It was near all the sites..Colonial Williamsburg and Jamestown. There are also a lot of places to eat and cool places like the General Store. The rooms were comfortable, and the staff was professional.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, We first would like to thank you for choosing us as your choice of hotel in Williamsburg. We do realize that there are multiple hotels in the area that you could have chose from and to know that you had chose us makes us feel very happy. We are very lucky to be in the lovely location that we are. If and when you do come back to the area, please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you and your family. Until then, enjoy your spring :). Alexis Williams Assistant General Manager

"Great Hotel"

5
28/11/2016

We decided to stop over in Williamsburg to sightsee while traveling home. This hotel is clean and the staff are very friendly. The beds were so comfortable and had plenty of nice pillows. The breakfast bar was hot and fresh. Location is excellent. Close to all attractions.

"Very good value"

4
19/11/2016

I found the hotel to be very clean the staff were always courteous and responded in a polite professional manner at all times. It's a huge plus with a family to not have to worry about one meal each day. The breakfast was fresh each day. The proximity to Williamsburg, Yorktown and Jamestown is huge. I wish I had the time to take advantage of the indoor pool, maybe next time. I highly recommend this hotel.

"Fall surprise"

5
18/11/2016

Good time had by all. Went to movies...shopped...ate well enjoyed last of the warm fall days...while enjoying the best of best western...pleasant staff...clean rooms...and no work for me...thank you best western

"Shop till you drop!"

5
18/11/2016

I came to shop and spend the night. The hotel was very clean and friendly. It was easy to get to from the outlet mall and it was also close to Merchant Square...but not walking distance. I would like to come again! I bet it is beautiful in the winter too.

"Will Stay Again"

4
12/11/2016

We enjoy this hotel. It's nicely furnished and good staff. It's convenient to many places to eat and tourist attractions. The eggs on our last visit in the spring were awful and we went elsewhere for breakfast this time.

"Close to Historic Williamsburg"

4
10/11/2016

The hotel front desk staff was very pleasant. Discount tickets for Williamsburg are available at the front desk. The room was clean. Close to the areas of interest. Had to check out one day early and the front desk person inquired if it was due to anything wrong with the hotel or hotel service. I assured her it was not.

"Overall, a good experience and wonderful staff!"

4
07/11/2016

Overall, a very postive experience. The problem was the inability to run the a fan on the a/c and heating unit in the room. It was annoying to have the fan cycle on and off all night. Would of liked to run the fan all night to help with the outside noise. Also, no fan in the bathroom.

"Williamsburg Getaway"

5
03/11/2016

We have stayed at this Best Western several times over the years and really enjoy our visits here. The rooms are always clean, comfortable and quiet. The breakfast is varied, plentiful and tasty. We already have reservations for a stay in December and look forward to this next visit.

"Highly recommended"

5
01/11/2016

A highly recommended hotel which provides at a decent price big and updated rooms, comfortable beds and a good breakfast. This was the only best western hotel that we enjoyed our stay in it during this trip and can be considered equivalent to other brands.

"Fine weekend "

5
01/11/2016

Please stay here close to any thing good beds good pool the staff is very helpful you can have breakfast their but get out to old mill restaurant use pool it is very nice so is whirlpool good place to call hom.

"Pros and Cons"

3
31/10/2016

We stayed in room 312. See pros and cons below as well as a summary of my opinion. Pros: The free breakfast is definitely good. Fruit, sausage, french toast sticks, eggs, breads, etc. If you are looking to save money on breakfast this is a great spread. The lobby area is really pretty and modern looking. Quick responds from front desk. Microwave and refrigerator in rooms. Cons: The rooms feel cheap/outdated. Some of the furniture in the room is very worn - especially the cabinet that holds the refrigerator and microwave. Beds are hard. There was holes in the bathroom walls that looked like they had tried to fix the plumbing at one point, but never sealed up the hole. Bathroom space is tight Shower curtain isn't long enough to keep inside the tub The doors that are located towards the back of the hotel need your room key to get inside - and this never worked for us. We even got new room keys thinking this would fix the issue, but it never did. This might have been the most annoying part of the stay considering there was no parking out front, so we always parked in the rear of the building. Summary is this: Its a fine budget type hotel. No frills and a little worn inside the rooms. The rest of the hotel seems up to date. I would stay again if the price was right just for the nice free breakfast.

"Clean room, good rate~"

4
27/10/2016

Very clean room, bed was comfortable and plenty of hot water. Great location for visiting Colonial Williamsburg as it is only a mile away. Many restaurants and stores within a mile, and a Cracker Barrel and Golden Corral across the street. Breakfast was good with the usual hotel fare: eggs, meat, waffles, cereal, breads, yogurt, coffee, juice. All was fresh and kept well stocked. On-site pool and fitness center was clean and modern. Staff was very friendly and helpful. Would definitely go back.

"Recent stay in Williamsburg"

4
24/10/2016

Hotel located close to tourist areas and very reasonably priced during the weekday nights but prices doubled on weekend nights. Hotel was clean, staff were helpful, room was comfortable. Breakfast could have been better stocked.

"Okay...."

3
22/10/2016

Unable to get into room because battery dead on door. Had to switch rooms. Picked this hotel for free breakfast. Errr. Coffee bad and eggs bad. If you just want toast and cereal....woo whoo. Key card still temperamental. Bed hard. Pool and jacuzzi not crowded. Room clean.

"history getaway"

2
20/10/2016

This hotel need serious updates. Every piece of furniture was scarred, beat up and uncomfortable. The beds were too small and mattresses so uncomfortable we had to split up and use both beds just to get some sleep after four hours of tossing and turning trying to get comfortable. Most everything did appear to be clean although stained and discolored. Heat/AC unit was too noisy but typical for that type. We were stuck in this hotel by a marketing company giving us discounted housing so we would go to a sales presentation so I didn't feel I could complain but I surely wouldn't stay there again under most any circumstance.

"Good value"

5
17/10/2016

This was a GOOD value for the money. If you are looking for a clean place to stay this is it, for what my husband and I were looking for. Now, it is not a place with a lot of frills but we were not looking for elegance. We were just wanting a clean place with daily housekeeping. You can smoke outside. Breakfast is included with the room. The staff is great, as is housekeeping. The motel is VERY centrally located for shopping, sightseeing and restaurants. Will definitely stay here again if back in the area.

"Hidden Gem"

5
16/10/2016

We have stayed at this hotel (Best Western Historic) the last few times we have visited Williamsburg and recommend it highly....it is clean, very guest friendly and in a good location....it is a hidden gem.

"Great location"

4
15/10/2016

This hotel is only minutes from the village of Williamsburg. So many restaurants on the 'strip', too, ranging from fast food, to family style, to steak houses. Fresh made cookies available at the front desk in the evenings. Only wish the coffee machines in the breakfast lounge were on during the day and evening. It was much better coffee than what was available in our room.

"williamsburg visit"

5
09/10/2016

had a great stay booked a package deal with busch gardens and williamsburg. no problems anywhere. the staff were all pleasant and very helpful. our room was clean and comfortable. all in all a very nice stay

"Wonderful Staff"

4
05/10/2016

This was one of those vacations where some things went wrong. We arrived later at the hotel than planned due to heavy rain and several highway incidents on our journey down to Williamsburg. We called the hotel ahead and were assured our room would be held until 6:30am the following day. We checked in and went to our room, leaving our things with the intent of getting something to eat. But, we couldn't get out of the room! The door was locked from the inside and the handle wouldn't move. Laughing, (was this an escape room?) we called the front desk and were liberated from the room in less than five minutes. Even the night clerk, I can't recall his name, found it odd and funny. He immediately put us into another room. Since the room was the same number as our house, we took it as an omen and moved to the new room. The room felt warm, but we assumed the ac wasn't on. My husband checked. It was on, but it was on low, so he turned it on high and we went to get food. We got back and the room was still warm, in fact it was stifling. We turned down the temperature as low as it would go and ate our food. The room was not cooling down. We were so tired after our long trip, we just didn't have the energy to ask to be moved to a new room. I never sleep without a blanket, especially not with ac on, but I did that night. In the morning, after finding out that the hair dryer didn't work, we asked to be moved again. We were spending a total of three nights at this hotel as we were going to Busch Gardens Hallowscream, and we couldn't tolerate another night in a hot room. The desk clerk gave us a new room with time to gather our things in the current room which was very hot by then. Just as we were about to move out, the manager called and told us she was moving us across the hall. She checked the ac and hair dryer herself. The moment I entered the room, it felt so much cooler. Third time is the charm. Yet, it wasn't. We returned from Hallowscream and couldn't get into our room. The key card wasn't working. So, we trucked down to the front desk and the clerk activated new key cards for us. Overall, each of the rooms was very clean and the staff was wonderful during all of our problems. The beds were comfortable and the pillows were fluffy, yet didn't flatten out when we laid on them. Breakfast was good. They actually had cheese on the side for the scrambled eggs. The attendant kept replenishing everything and cleaning the tables. Even with all the weird things that happened to us, we blame it on the spooky season, we would stay here again.

"Anniversary Surprise"

4
01/10/2016

Stayed at the hotel for our anniversary weekend. Husband had arranged to have flowers delivered. The hotel staff went above and beyond to decorate our room and added extras to help us celebrate our anniversary. It was a wonderful surprise!

"Guy at desk!"

4
01/10/2016

The gentleman who greeted us on our arrival made this an average stay to a good stay, I think his name was Derek but maybe not.....we arrived 14th September if that helps! Worth his weight in gold to this hotel! He was so helpful and polite (far nicer than anyone else we spoke to from the hotel). So welcoming and could advise us on our needs. Room was clean and tidy and beds were quite comfy. Location wasn't too far from centre and only $10 taxi ride if you needed it. Well worth checking out!

"Wonderful Base for Touring"

4
28/09/2016

A great place to stay for visiting the colonial triangle (Jamestown, Williamsburg, Yorktown) and not overly expensive. Their breakfasts are very good and the staff is friendly. Getting to and from the motel is a bit of a challenge without using GPS, but GPS makes it relatively easy. A lot of amazing restaurants nearby that aren't overly expensive either.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind words. We are ecstatic to know that you were please with our service and our breakfast. I would like to apologize about the challenges of getting to and from our property. We do have printed step-by-step directions to all the area attractions if guest would like that are provided at the front desk so that some guest do not get lost in our wonderful town. We hope we can continue to serve you for years to come until then, have a lovely fall season! Alexis Williams Assistant General Manager

"Week at Williamsburg"

4
27/09/2016

Hotel was a good value and included and indoor pool and hot continental breakfast in the morning. Best feature was location, which was less than a five-minute drive from Colonial Williamsburg and about a fifteen-minute drive to Busch Gardens. There were many restaurants within a short drive, as well. The hotel itself had good staff and was kept clean. The pool could have been nice, and temperature was always too warm or too cold. Breakfast, though cooked in the morning, was lacking in quality and dining area was always very crowded. Not an automatic return for me, but I would go back if I could not find a better value.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your feedback of the Best Western Plus Historic Area. We appreciate your kind words about our staff and the cleanliness as well as our location. I would like to sincerely apologize about the pool and the breakfast not being up to par during your stay. I have notified the proper departments and we are in the process of taking care of them. Once again, thank you for your review and you have a lovely fall season. Alexis Williams Assistant General Manager

"Convenient to Colonial Williamsburg"

4
26/09/2016

Check-in was smooth, staff was helpful, room was clean and quiet. The hotel was close to Colonial Williamsburg allowing for easy access over two-day visit. Also location allowed for easy access to area restaurants, James River Plantations and James River Ferry.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area for your Williamsburg visit. I am delighted to know that you were satisfied with check-in, the staff, and your room. It was our pleasure to serve you. We hope we can continue to do so if you are ever in the area in the near future please do not hesitate to give us a call at 757-220-0880 we will be more than happy to take care of you and your family directly. Until then, have a lovely fall season. Alexis Williams Assistant General Manager

"Decent Hotel - Horrible Staff"

2
19/09/2016

The hotel itself is nice for the price but the staff was so rude that I felt like I was an inconvenience to them whenever I needed something. Otherwise, the hotel is just minutes from Colonial Williamsburg and many shops. I loved the location.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, I first would like to say "Thank you" for taking the time out of your day to let other guest know about you stay with us at the Best Western Plus Historic Area. We would like to deeply apologize for any inconveniences that we may have caused you during your stay here. It is very rare that we receive negative comments about our staff. If you could please email me @ [email protected] with a description or name of all the employees you came in contact with and we will speak to them directly. Have a great fall season. Alexis Williams Assistant General Manager

"Housekeeper Asked if we wanted our Room Cleaned"

2
19/09/2016

first we had to change from our original room since the AC unit made a terrible noise then the second morning there my wife and I see the housekeeper in the hallway she has the nerve to ask if we wanted the room cleaned we didnt know what to say it was just not professional at all we came back after a whole day out the bed was not made and the garbage was overflowing from the cans management did take a very small ammount off the nightly stay b ut still this was just unacceptable we wont stay at Best Western again

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, Thank you for you review of our property the Best Western Plus Historic Area. I would like to deeply apologize for your experience that you had encountered here during your stay. Our main goal is to make sure that our guest feel like they are at home during their stay and to know that we did not exceed that goal with you and your family is very upsetting to us. If you can email me @ [email protected] with the description of the housekeeper we will address this issue. Have a wonderful fall season. Alexis Williams Assistant General Manager

"Best receptionists ever!"

5
16/09/2016

This was a positive experience from the moment we arrived. They had our room ready early. The daytime receptionist had already actioned our room requests and noted our BW membership. She answered all our questions and had answers to questions we were about to ask. Maps, directions and leaflets to everywhere we needed. The room was well furnished including unusually two chairs at the table. WiFi was good but my wife had a problem connecting her tablet. The evening receptionist did everything she could, eventually ringing a helpdesk, before finally sorting the problem. The breakfast area was smart and recently refurbished. Breakfast itself was typical American fare. We had a problem with our fridge and our phone (partly our fault), but this was promptly fixed by a very pleasant maintenance man. We are very experienced travellers who have stayed in dozens of hotels in various price ranges in many countries. We can honestly say that we have never had better service than we got from Alexis and Tye. If only everyone had their "can do" attitude.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our amenities and our friendly staff. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. I am also happy to know that Tye, Sean , and Myself were able to make your stay more comfortable and enjoyable. I will pass on the excellent comments to them. If and when you come back to the area please do not hesitate to give us a call at 757-220-0880 and we will be more than happy to take care of you. Once again thank you for your feedback. Enjoy your time left in the states :)!! Alexis Williams Assistant General Manager

"A little dated but wonderful welcome"

4
13/09/2016

We have just spent 2 nights here in order to see Historic Williamsburg. The lobby and breakfast area have clearly just been refurbished and are lovely but whilst the rest of the hotel is very clean, it tends to be dark and quite dated. The receptionists are wonderful and so are the waiters who keep the breakfast area spotless and filled up. What a team. It was lovely to have a coffee maker and a fridge in our room. I don't know if taxis are available but be warned it is quite a long, but extremely pleasant walk to Colonial Williamsburg but so worth it. Tickets are $40 dollars which gets you into certain venues, but we chose to just walk round. Certainly worth seeing.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for giving us your feedback about your stay here at the Best Western Plus Historic Area. We are ecstatic, to know that you were pleased with our staff, breakfast, the new updates, and your room . We hope we can continue to serve you, if you decide to visit Williamsburg in the future. If you do come back to the area please do not hesitate to give us a call @ 757-220-0880 and we will take care of you and our family directly. Until then have an amazing fall season! Alexis Williams Assistant General Manager

"very nice place to stay"

5
13/09/2016

this hotel is a very nice place to stay,rooms nice and clean,beds and pillows comfortable.excellent breakfast,helpful staff,hotel centrally located.stayed here many times and never was disappointed.would recommend this hotel to anybody visiting the area.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, Thank you for taking the time out to let our future guest know about your stay at out property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. We are very pleased to know that our staff was friendly, I will rely those compliments to them. Our breakfast is one of our main amenities here and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call @ 757-220-0880 and we will be more than happy to take care of you and your family. Until next time have a fantastic fall season :)! Alexis Williams Assistant General Manager

"Power Went Out & No Emergency Backup..."

2
06/09/2016

I previously rated this hotel. My daughter goes to school in Williamsburg, and we are BW rewards members. This is the closest BW to school. The power went out during the pass through of Hermine this past Saturday. Wife was in the tub when the power went out. Total blackout, and no emergency power whatsoever. Not sure how this is possible or legal for a hotel. About 20 minutes into the ordeal, the desk called to inform us that flashlights were available at the front desk. Power was out for at least 2 hrs. forcing us to go to my daughter's apartment to work on the computer. At check out, I asked about compensation for what went on. I understand that they cannot be responsible for acts of God, but not having backup power, in my opinion, is inexcusable. We were informed that there would be no compensation. Had we been stuck on the elevator, they have the ability to manually open the doors. Absolutely no customer service, AGAIN. Last time down we stayed at the BW in Newport News, a much nicer and cleaner outfit. You should weigh the drive time if you are a BW rewards member. In my opinion, the drive is not bad back to Williamsburg, and the operation there is light years ahead of what you will get at the BW in Williamsburg.

"Not a Best Western PLUs"

2
05/09/2016

Dirty room, stain in carpet, finger nails on floor , leaking sink faucet, broken dining chairs, rug ripping up near window in dining area..... Must say indoor pool was great except for leaking ceiling.

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area for your trip in Williamsburg. We are happy that you choose us over our competitors. I am sadden to hear about the upkeep of your room. We here at the Best Western Plus always ensure that all of our rooms are cleaned and ready for our guest. I will also a go over all the details of your review with our housekeeping staff. Again, we want to apologize for failing you as one of our guest on this issue. I will take you kind words and make the necessary adjustments, so that another guest does not have the same experience as you did. We value your feedback and we will use this as a training tool for our staff. If you can please email me at [email protected] to provide me with the room number so we can make the proper corrections that would be great! Have a great fall. Alexis Williams Assistant General Manager

"Not the greatest"

2
02/09/2016

We arrived here after a long drive of about twelve hours and were extremely tired. Thankfully, when we walked in, we were greeted by various extremely friendly staff, who got us our room immediately. The room was not the cleanest. There were spots on the mirror, and even a pin in the middle of the room that luckily no one stepped on. The pillows we also found to be not very comfortable. If you decide to take advantage of their free breakfast, get there early. There were no seats left when we first came down, but luckily some opened. The food served was just meh. Also, we decided to head down to the vending machine one day to get drinks. We got the drinks, and they were warm. When we asked a worker, he said all the vending machines were like that, and we were confused. However, when we went down to the pool vending machine to be sure we had drinks for the road, the drinks were ice cold, so that was odd what was said. The other thing that earned this hotel its second star is its location. We never had to drive more than 15 minutes to get to any major attraction which was nice. Overall, despite the nice staff and great location, I am not sure we would stay here again unfortunately, due to the issues with our room and the breakfast.

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, I want to thank you for your recent stay here at the Best Western Plus Historic Area. I want to apologize for all the issues that you had during your stay here with us. Clearly we did not deliver on our end to provide you with the best service possible. I will be addressing the issues that you mentioned with each department head and come up with a solution to make sure that another guest does not have the same break down in service that you experienced during your stay with us. Once again I want to thank you for your valuable feedback. Have a great holiday weekend! Alexis Williams Assistant General Manager

"Great value"

4
01/09/2016

Our overall experience was very pleasant. After checking in we received a call to make sure everything was ok with the room. My only 2 minor issues were that when we got to the room after a long day out the AC was off. We called the front desk and no one ever answered. My husband eventually figured out what was wrong with it. My 2nd complaint would be the breakfast, although very nicely set with tables it was overcrowded. They did try to accommodate by setting additional table up outside. And the coffee was TERRIBLE!

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your review we really do appreciate it. Thank you for letting us know what we can approve on. I would like to apologize for all the inconveniences that you had came across during your stay here. I have spoken to the proper departments and we are in the process of take care of these issues. We hope you have an amazing Labor Day Weekend. Alexis Williams Assistant General Mananger

"Filthy Dirty Everywhere"

2
31/08/2016

Everything about this hotel was dirty and disgusting. Check the photos and judge for yourself. The chair in room had so many visible stains, we didn't even want to put a bag on it. The staff offered to replace it with one that was no better. The gym equipment looks like it has never been cleaned with drink stains everywhere and dust bunnies clogging the air vents. The refrigerator stand was disgusting. The bathroom vents were clogged with dust and the mirror revealed "graffiti" scribbled on it by previous guests when it fogged up. Rusted bathroom fixtures that looked like they were about to fall off the walls. Dust on top of the door handles. Was so happy to check out the very next day.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We are happy that you choose our property over our competitors. I am disheartened to know that you had such a sub-par experience with our housekeeping department. I will be going over your review my our housekeeping staff to make sure that we are following all cleaning protocols. Rest assured that your review did not fall on deaf ears and we will be making changes to rectify any inefficiencies that we may have in that department. Once again thank you for your kind words and we hope you can give us another chance in the near future, to show you that we have improve from your last visit. Alexis Williams Assistant General Manager

"Great hotel at a fair price."

4
30/08/2016

Rooms are nicely decorated and very clean. Property seems well maintained and safe. Room had a king size bed and a sofa, fridge, microwave, iron and board etc. Breakfast had a great selection with all the things you would expect plus eggs, sausage and tater tots. Hall carpets worn and dirty but that was the only thing that wasnt perfect. There is an indoor pool.

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your feedback on your recent stay here with us at the Best Western Plus Historic Area. I am happy that you were satisfied with our service and breakfast. We hope next time we can provide the same level of service or better to turn the 4 star review into a 5 star review. Have a lovely end of the summer! Alexis Williams Assistant General Manager

"Nice stay for the right price"

4
29/08/2016

Had a very nice stay for the price we paid./ Enjoyed the indoor swimming pool and the breakfast and the staff was very nice. The location was convenient to Busch Gardens and Water Country. Convenient location to the shoppes and restaurants.

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for spending part of your summer vacation with us here at the Best Western Plus Historic Area as well as taking the time out of your day to write a review about our property. We are happy that you were pleased with all of our amenities, location, and our staff. When and of you come back to the Williamsburg area, please do not hesitate to give us a call directly and we will personally take care of you. Until then, have an amazing Labor Day weekend. Alexis Williams Assistant General Manager

"Very Nice Stay"

4
29/08/2016

The staff at this hotel are wonderful and helpful. The stay was very nice with no problems with the hotel at all. The room was clean and the bed pretty comfortable. (Pillow top mattress but is a firm mattress). The breakfast was good overall and we did not have any problems finding a place to sit. This was a nice bonus and money saving service. They also have tickets to local attractions as a little bit of a reduced price which was great. This hotel is very close to Colonial Williamsburg so no long drives which was a real plus. The only thing I found not totally up to par was the carpet in hall/walkway area was not clean looking and a bit dated. The carpet in my room was clean. The room overall was very clean. I would return to this hotel in the future it was a great stay for the price.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your feedback of our property the Best Western Plus Historic Area. We appreciate your kind words about our staff, the cleanliness of your room, breakfast, and the discount tickets. I have notified our maintenance staff to clean the carpets in our hallways and they have been taken care of. We hope we can continue to host you in the near future. Until then, enjoy your holiday weekend!! Alexis Williams Assistant General Manager

"Well-priced with ample amenities "

3
26/08/2016

This hotel looks to be going through a remodel. The entry and breakfast space was very modern and the staff was both friendly and helpful. The pool and jacuzzi were much needed after a long drive and although you could tell they were well maintained. The entire hotel was immaculate and the rooms were no exception. The rooms could still do with a bit of work, starting with mattresses. My kids shared a bed and they were quite comfortable, but my husband and I both felt the bed was hard. We both had a hard time sleeping and I also felt the A/C unit wasn't consistent. On the other hand, there was a flatscreen tv, microwave ,fridge, and decent shower pressure, which I believe all hotels should have.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review. We really do appreciate you taking the time out to let future guest know about our property. We are still working on making our property a 5 star property. Have a great end of the summer!! Alexis Williams Assistant General Manager

"Busch Gardens"

5
26/08/2016

very close to parks, clean and modern, good breakfast and indoor pool, comfortable bed and spacious room good restaurants nearby. this wants two hundred characters and I do not know what else to say bye

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at out property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. Our indoor pool and breakfast is two of our main amenities here and we a very glad that you and your family were able to enjoy it. We are also happy to know that you enjoyed our beds as well as our location. If and when you come back to the Williamsburg Area do not hesitate to give us a call and we will be more than happy to take care of you and your family. Until next time have a fantastic summer :)! Alexis Williams Assistant General Manager

"Family trip"

5
25/08/2016

Excellent customer service, staff very helpful and friendly all around. A special thanks to Asheika for her great customer service and her friendly service. Will recommend to all my friends about this place.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for giving us your feedback on your recent stay. We are happy that you were pleased with the services that we provided especially Asheka. She is amazing to have and we are very thankful to have her our staff. I will make sure that I let her know about the wonderful comments you made about her. If and when you do come back to the Williamsburg area please do not hesitate to give us a call and will take care of you and your family directly. Until next thank you for your kind words and have an amazing summer!! Alexis Williams Assistant General Manager

"Just okay "

3
25/08/2016

There are a lot of choices in Williamsburg and this one is close to the entrance to Colonial Williamsburg. The front desk staff were very nice and helpful. We arrived around 4pm. We were given a room on the 4th floor. The elevator was a little slow but when we arrived at our room it had not been cleaned. I went back to the desk and one employee grabbed sheets and went to clean to room. They gave us another room so we did not have to wait. The room was reasonably clean, however it appeared that the maintenance was not of the highest quality. The paint, the caulking round the sink/tub looked like an amateur did the work. There were water leak stains on the ceiling. The towels were old with any softness washed out long ago. There are lots of choices and I would not pick this one again.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your review we really do appreciate it. Thank you for letting us know what we can approve on. I would like to apologize for all the inconveniences that you had came across during your stay here. I have spoken to the proper departments and we are in the process of take care of these issues. We hope you have an amazing end of the summer! Alexis Williams Assistant General Mananger

"Family Trip"

3
23/08/2016

Location was great as it was close to all area attractions. Room however, specifically the bathroom, definitely needs some updating. Free breakfast but if you want a table make sure you go down early because you will have a long wait for a table. The breakfast area needs to be better organized, especially the toaster section. The wait on the line took way too long. Maybe have that at the beginning of the line or move it altogether to it's own separate section. All in all the selection wasn't bad and best of all it's free.

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your review of the Best Western Plus Historic Area. We would like to apologize for you not enjoying your stay especially with the breakfast. We are trying many different ways to improve our breakfast, as this is a learning curve for us. Once again I do apologize about your stay. Have a great end of the summer. Alexis Williams Assistant General Manager

"Girls Trip"

5
20/08/2016

Came with my best friend and her daughter for college shopping. Excellent and friendly service. Great clean rooms and beds were super comfy. Very very satisfied with our stay, and would definitely return again in the future. Thanks for a comfortable stay!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for giving us your feedback about your stay here at the Best Western Plus Historic Area. We are ecstatic, to know that you were pleased with our facility. We hope we can continue to serve you, if you decide to visit Williamsburg in the future. If you do come back to the area please do not hesitate to give us a call and we will take care of you and our family directly. Until then have a fantastic end of the summer! And good luck with college shopping! Alexis Williams Assistant General Manager

"Best Hotel That I've stayed In"

5
15/08/2016

This hotel is close to Williamsburg and the Water Park and Buch Gardens. The rooms are very clean and the house keeping staff does an excellent job of maintaining that level. Very friendly staff and they all have a smile on their faces. used the breakfast and it was a great bargain. Used the pool and it was very clean. My experience was great and this the third time I've stayed at this hotel. Will go back again

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, Thank you for your kind review of the Best Western Plus Historic Area, we really do appreciate it. We would like to say "Thank You" for your loyalty to our brand. Guest like you makes our jobs easier and fun as we look forward to seeing you guys each and every year. We are very blessed to be close to Colonial Williamsburg, Water Country, and Busch Gardens. We hope to see you back at our hotel soon for your fourth time, and when or if you come back to the area please do not hesitate to give us a call and we ill take care of you and your family directly. Have a great end of the summer!! Alexis Williams Assistant General Manager

"Felt Like Home"

5
14/08/2016

I want to say that my family and I truly enjoyed our stay at the Best Western Plus Historic area inn at Williamsburg, Virginia. The staff was so pleasant and kind. I felt like I was home. The Housekeeping crew are awesome. Very positive. Maris and Asheika at the front desk are so kind and professional. What a great way to come to a hotel and be greeted by these two wonderful ladies. The housekeeper Cookie is the sweetest, kindest, housekeeper. Even "P.C." who helps maintain the buffet bar was very entertaining and he maintained his areas to a Capitol T. I would come back again for my vacation next year. I truly appreciate the staff for taking care of my family. Well worth it and the AC in the rooms were great. Thanks to all the staff. Everyone is deserving here.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our amenities and our friendly staff. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. I am also happy to know that my Girls and Guys (Asheika, Maris ,Prie, and Cookie) was able to make your stay more comfortable and enjoyable. We are very blessed to have them on our staff. I will pass on the excellent comments to them. If and when you come back to the area please do not hesitate to give us a call and we will be more than happy to take care of you. Once again thank you for your feedback. Have a spectacular end summer :)!! Alexis Williams Assistant General Manager

"Good, but not great"

3
10/08/2016

This is actually the second time we stayed in this hotel, and we would come back. So that said, why not a raving review. I booked this place months in advance and got a really good price. Came with two grand kids, so the indoor pool and free full breakfast were both drawing cards. The down side; our room was a bit small, only standard size double beds, and was located right off the lobby. That made access to the pool and breakfast area great, but also added to the noise. TIP, do not accept room 107; ask for something else. Additionally, the hotel wifi did not work in the room, except right by the door into the hallway (I should say, it did not work on either of our iphones or my ipad, but it did on my windows laptop). I asked about it twice, but did not get any adequate response. We found a dirty pair of kid's underpants under the sink in the bathroom, and the coffee maker in the room was missing the basket so it could not be used. We told them about the underpants and the maid took care of it. Since I was right off the lobby and the coffee/breakfast area, I just left the coffee maker alone. It was a bit odd that the nearest ice maker was on the second floor. The pool was OK (it was better on our previous stay). The water seemed cloudy and it was closed one entire day (out of our four-day stay). That said, the price was very good, the breakfast decent, the location fine and the room clean. So, if the price was right I might stay here again, but not in room 107.

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review we really do appreciate it. Thank you for letting us kniw what we can approve on. We hope you have an amazing summer! Alexis Williams Assistant General Mananger

"Family Vacation"

4
10/08/2016

Best Western is a good place to stay for the price. It has friendly staff members. The house keeping staff go out of their way to make your stay pleasant. It is very close to all the Williamsburg attractions. Has a very nice breakfast area but get there early because of seating.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your feedback on your recent stay here with us at the Best Western Plus Historic Area. I am happy that you were satisfied with our service and breakfast. We hope next time we can provide the same level of service or better to turn the 4 star review into a 5 star review. Have a lovely end of the summer! Alexis Williams Assistant General Manager

"Enjoyed my visit"

5
09/08/2016

This was my first time visiting Williamsburg and I enjoyed my stay at the hotel very much. Maris who greeted us with a smile was a delight to talk to and very helpful to all of our needs and questions.

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for giving us your feedback on your recent stay. We are happy that you were pleased with the services that we provided especially Maris. She is amazing to have and we are very thankful to have her our staff. I will make sure that I let her know about the wonderful comments you made about her. If and when you do come back to the Williamsburg area please do not hesitate to give us a call and will take care of you and your family directly. Until next thank you for your kind words and have an amazing summer!! Alexis Williams Assistant General Manager

"An awesome hotel in Williamsburg, VA"

5
04/08/2016

It was my 2nd time to stay in Best Western Plus Historic Area Inn hotel because it satisfied all my needs. The hallway and breakfast display were modern and lovely. The bedding and the room are comfortable and clean. The internet connection is fast and I like their new computers around hallway.My family also liked the hot breakfast with a variety of choices, even including French toast. The hotel staff was very helpful and considerate to give me a late check-out as well as the outlet direction. Overall, I strongly recommend this hotel and will stay again when I visit Willamsburg.

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, Thank you for your kind review of the Best Western Plus Historic Area, we really do appreciate it. We would like to say "Thank You" for your loyalty to our brand. Guest like you makes our jobs easier and fun as we look forward to seeing you guys each and every year. I am very happy that you like our new updates. We were very hesitant picking our choices and to know that you and your family liked it, makes us feel as though we have made the right choice. We hope to see you back at our hotel soon, and when or if you come back to the area please do not hesitate to give us a call and we ill take care of you and your family directly. Have a great end of the summer!! Alexis Williams Assistant General Manager

"Really enjoyed our week-long stay."

4
01/08/2016

Booked through priceline.com as part of a package and was very pleasantly surprised. The staff was welcoming, helpful and attentive. They were VERY busy the week we stayed (7-20 to 7-27-16) but the staff made excellent suggestions regarding the best times to take breakfast, the best places to visit, and offered several discounts on local restaurants and attractions. Very well situated near Colonial Williamsburg and the shopping outlets as well. Although busy the breakfast staff kept up with demand and the breakfast offering included eggs, meat and a carb daily (either bacon or sausage; either french toast sticks or tater tots), as well as a good selection of cereals (both hot and cold), breads, apples, oranges, yogurt, both whole and low-fat milk, fruit juice and coffee. Our room was clean and well-appointed, and included a fridge and microwave. Would stay again!

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for giving us your feedback about your stay here at the Best Western Plus Historic Area. We are ecstatic, to know that you were pleased with our staff,breakfast, and your room . We hope we can continue to serve you, if you decide to visit Williamsburg in the future. If you do come back to the area please do not hesitate to give us a call and we will take care of you and our family directly. Until then have a fantastic summer! Alexis Williams Assistant General Manager

"Satisfied visit"

4
30/07/2016

First I had a difficult time finding a place to stay for a visit to go school shopping. The room rates were pricy for the weekend as I typically go with a Hilton property as my first choice or Marriott as my second choice. I went with Best Western after reading the reviews. After a two hour ride, my family and I arrived at the hotel greeted by a young lady named Asheika. I was advised that my reservation through a thrid party was for the next day. Totally my fault so, I could only be upset with myself. However, Asheika was able to place my family and I in a room at a discounted rate. I was so happy as the day was very long and I was tired. The next day my family enjoyed breakfast thanks to the hotel. We went to the local outlet for a day of shopping. Later, we needed to leave due to an illness. Because I made the reservation through a third party, there was a possibility that it would not be refunded. I contacted the third party customer service and spoke with a rep and was advised that he would ask the manager if I could cancel with a full refund. After less than a 5 minute hold, the rep advised me that the hotel manager Maris approved my cancellation with a full refund. Thank you Maris! So my stay at Best Western was well worth the visit and I would stay again in hopes of seeing both Asheika and Maris. They were really sweet and helpful, thank you!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, Thank you for stopping by the Best Western Plus Historic Area while going school shopping. We are happy that you were pleased with my staff (Ashekia and Maris) as they are both amazing, and I am glad that they were able to take care and accommodate you through this journey . I am sorry to hear about your illness and I hope that you guys are feeling better. Please do not hesitate to stop on by if you are every in the area again and we will be more than happy to take care of you and your family. Until then, have a fantastic end of the summer! Alexis Williams Assistant General Manager

"Great place to stay."

5
30/07/2016

Nice clean hotel, good location, rooms were excellent, great pool, good breakfast and the staff were very friendly. I would highly recommend this hotel to anyone. My very fussy husband would definitely stay here again.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, Thank you for taking the time out to let our future guest know about your stay at out property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. We are very pleased to know that our staff was friendly, I will rely those compliments to them. Our indoor pool and breakfast is two of our main amenities here and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call and we will be more than happy to take care of you and your family. Until next time have a fantastic summer :)! Alexis Williams Assistant General Manager

"Pleasantly Surprised "

3
28/07/2016

While the Best Western isn't the best hotel with everything in it, it was still an adequate Hotel. We booked this hotel as a last-minute getaway and we were pleasantly surprised. The room was very clean and spacious and while I saw several complaints about breakfast, we have none and there was even a big group here. We had no problems getting a seat. The breakfast choices were very nice with choices of hot and cold items. The rooms are older but then this is an older Hotel. The staff here was very friendly and helpful. While this isn't my first choice of hotels as I am used to different accommodations, if I had to I could definitely stay here again. The only thing is I would suggest that they update the hotel room so that it matches what you see in the lobby. And the carpets need to be cleaned or new carpet put in. I have been that if you are on a budget and want to be close to everything while hearing Williamsburg this is a good choice.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, Thank you for your feedback on your recent stay here with us at the Best Western Plus Historic Area. I am happy that you were satisfied with our service and breakfast. We hope next time we can provide the same level of service or better to turn the 3 star review into a 5 star review. Have a lovely end of the summer! Alexis Williams Assistant General Manager

"Pleasant stay for long weekend"

4
27/07/2016

Upon arrival, my family and I were checked in promptly. The front desk staff was friendly enough. Many updates have been done to the lobby and breakfast room, but the rest of the hotel has not been updated for quite some time - there is a definite multiple personality thing going on with the decor being extreme modern in front and Colonial for the rest of the building. Our room was comfortable for a family of four. The bathroom and sleeping area were clean and the beds were comfortable enough. There is an indoor pool, but we did not use it since we were in tpwn to go to Busch Gardens, Water Country USA, and Colonial Williamsburg (all within reasonable driving distance). Breakfast in the morning were mixed hot and cold items. There was a good variety and the presentation was good; however the room was very crowded and lacked space for people to sit. One morning we ate on the patio. This Best Western is a good overall value for traveling families. If I went back with kids again, this would be a good choice.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, Thank you for your kind review we really do appreciate it. Thank you for letting us know what you liked and what we can approve on. We hope you have an amazing end of the summer! Alexis Williams Assistant General Manager

"So Disappointed"

2
27/07/2016

The room was not what we expected. The staff was too relax and almost unprofessional. The room was not what we expected and looked as if it was rushed. The couch smelled horrible, the desk chair was stain and nasty, and there was a roach that crawled into the bathroom as we were heading down to breakfast. We were unable to book another hotel on such short notice at a decent price (refused to spend almost double). They switched our room which looked better and very clean but the damage was done. The breakfast was nothing to sneeze at; they kept running out of items by 8:30 and it wasn't over until 10am! WILL NOT BE BACK!

"Best bargain in Williamsburg Va"

5
27/07/2016

We have stayed at this hotel at least 6 times over the past 2 years and find it very clean. The employees are very friendly. The breakfast is very good with a nice variety of food. We will continue to use this hotel.

"Smoking room for non-smoking guests"

3
26/07/2016

My wife booked this room through Expedia. The hotel site did not designate smoking vs non-smoking. Upon check on the clerk at the front desk offered to check for another room but alas nothing non-smoking was available. This is a sneaky way for the hotel to sell its very stinky smoking rooms to unsuspecting tourists. The room was ok. It had the usual small wear and tear flaws but it reeked of smoke. Nothing had been done to even attempt to clear the smoke smell from the room. So here we were two people with smoke allergies stuck in this stinking room. We made the best of a bad situation but work up with full sinuses and soar throats for two days until we left. The bed was ok. The hot water was scalding hot and the cold water was lukewarm. The indoor pool was nice but a bit cloudy with chlorine and the outdoor pool was like bath water. Breakfast was average coffee and fruit were always available. Rating would be a 4 star if they had been clear about their listing of rooms available on Expedia

"For the price, could get better"

3
26/07/2016

While we have stayed in far worse places, this BW was disappointing. I'll start by saying the staff was great and the location is spot on. The pool is large and warm, and the three video/pinball games were a nice touch. For the price ($109), however, I think you could get a much better experience from one of the many other hotels in the same area. Note the Internet was not working while we stayed, and I was asked to actually call the Internet company to work it out. After 30 minutes, I was told there was an equipment problem on my floor. Unfortunately, we could not connect from any floor, and ended up tapping the Econolodge wifi from next door (had an important task to complete). Was told by staff that the hotel has problems with Macs and iPhones, but this seems like a problem most hotels have figured out. Also, the floors/carpets in the hotels could use a good steaming, something that cosmetically would make a huge impact. And, our room had stains on the comforters and no desk or chair or other furniture to lie items on. It was inconvenient and in such a large room looked odd. It wasn't promised, but you should be aware of this. Overall, if everything else is booked, you will not hate this hotel. Given other options, we would stay someplace else next time.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let us know what we can improve on. We apologize for not exceeding your expectations of our property. I have spoken to the proper departments and are taking care of the issues mentioned above. Have a fantastic summer!! Alexis Williams Assistant General Manager

"Good Value, Clean, Convenient"

4
25/07/2016

This hotel has a lot going for it, from the free breakfast to the indoor pool (great when it's ridiculously hot outside like it was when we were there) and a small gym. The rooms and the hotel are clean, but for the most part, this could be any mid-range hotel. I think what sets this property apart is the friendliness and helpfulness of the staff, and the location. We had trouble with our bed linens... okay, we spilled a large cup of tea on one of the beds... and we had fresh and clean replacements within five minutes from a very helpful and courteous member of the front desk staff. The hotel is about fifteen minutes from Busch Gardens and Water Country, and Colonial Williamsburg, with wast access to the highway. There are several restaurants close by too, so that's great. I also had three great nights' sleep in our room. The mattress was firm, and the pillows were very close to "just right." The shades darkened the room nicely, and it was quiet. I do a lot of research on Trip Advisor before I book anywhere, and this place looked on par or slightly above most of the mid-range places in this resort town. Put that with Best Western's great reputation, and you have a great place to stay. I will say this, though... I've stayed in BW Premier and other BW Plus hotels. This one just makes it into the Plus category in my opinion. Needs a few tweaks here and there. But remember... Good Value, Clean, Convenient.

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, I want to thank you for choosing the Best Western Plus Historic Area for your Williamsburg visit. I want to apologize for the experience that you had during your stay. I will be following up with the proper departments to make sure that these issues are taking care of. Once again I want to thank you for giving us your feedback and I do hope to see you here again, in the near future to show you that we have made the necessary adjustments to remedy the problem that you had encountered during your stay. Alexis Williams Assistant General Manager

"One of the WORST hotel experiences ever"

1
24/07/2016

We were here as a couple for five nights. Reservation requests were ignored even though we booked weeks in advance and had paper work to prove it. It took seeing three rooms before they gave us what we asked for. The breakfast layout and service was inadequate for the number of guests in the hotel. We are Best Western Gold Card members, and have never seen such a dirty, run down Best Western as this one. Other newer and less expensive hotels are in the area. The weekend rate here was $175. You would do do better in this particular location to shop around and avoid this hotel.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for review. We do try to honor all reservation request; however, request are request only and are only available if we have them. We are deeply sorry that we were not able to satisfy all of your needs. I have notified the proper staff about your concerns, and we are taking care of these issues. Have a great summer! Alexis Williams Assistant General Manager

"Not bad for the price"

3
23/07/2016

My family and I planned a vacation to Williamsburg VA. We were on a budget and this hotel and the package for Busch Gardens and Water Country USA fit our pockets. It is not a bad hotel. I did not see bed bugs, however something in the room bit me ion several spots on my neck area. It may have been a mosquito. The hotel staff is very helpful. The fitness room needs some TLC. There was a broken stationary bike and missing weights. The indoor heated pool area was undesirable because it was so hot outside. There was a Jacuzzi directly behind the pool, however it was just too crowded and I never attempted to use. The lobby is very nice, however it is also where the food is served for the continental breakfast and it is just too small for the amount of people staying here. I literally felt like I was on line at a school cafeteria. Overall, if you are on a budget then this is a decent hotel.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review we really do appreciate it. Thank you for letting us know what you liked and what we can approve on. We hope you have an amazing summer! Alexis Williams Assistant General Mananger

"good choice"

4
23/07/2016

book 2 rooms at Best Western for us and family friends from Florida and was really good choice , excellent location , clean ,very friendly and many amenities which make our stay very enjoyable .On negative side , breakfasts wasn't so good , place is crowded and hard to find a table .Not to mention that most of the very few good items are exhausted quick and not replaced .Also don't count much in internet quality .However non of the "negatives ' affect us much .

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let us know what we can improve on. We apologize for not exceeding your expectations of our property. I have spoken to the proper departments and are taking care of the issues mentioned above. Have a fantastic summer!! Alexis Williams Assistant General Manager

"Way too crowded!"

3
22/07/2016

When we checked in, the staff was very friendly and helpful and the lobby was very nice. Our room was well cleaned and perfect for somewhere just to sleep at night after being out during the days. The bathroom was a bit small, so just make sure no one walks in while you are on the toilet or you will get hit by the door. My family went to the indoor pool two nights and a group of unsupervised teenagers were splashing wildly so it was hard for my daughter and I to enjoy the pool, which was on the cold side. The jacuzzi was very nice! My biggest disappointment was the breakfast area! There was a line for breakfast and then we had to wait for a seat, so your food was cold by the time you were able to sit down. They said there was seating outside, but it was so hot out there that it would not have been enjoyable. The second morning, we went to breakfast earlier and it was even more crowded than the day before, so we went somewhere else. The next two days, we endured the line and got a seat before we ate. There were simply too many people for the size breakfast area they had and it was poorly set up! The breakfast was very good with hot and cold choices, but not a very relaxing atmosphere for vacation. I would stay there again in the off season, but definitely not peak season!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your review of the Best Western Plus Historic Area, we really do appreciate the time you took out to let other guest know about your stay with us. I would like to sincerely apologize for not exceeding your expectation here with us. Summertime is our peak season where we are very busy versus other times of the year, we are trying our best to come up with different strategies on how to make our guest feel more comfortable in the breakfast area. We are still working on this progress. Once again I do apologize about your stay and you have a lovely summer. Alexis Williams Assistant General Manager

"Great Location and Staff"

5
21/07/2016

This hotel is close to everything and the hotel staff were very friendly, professional, and helpful. Definitely would recommend this hotel if visiting Williamsburg. Breakfast items and choices were good and the rooms were clean and nice. Seems to be recently renovated with modern décor and the king size bed provided excellent sleep. The front desk was excellent and even greeted you on exit and entry each day of our stay. Very pleased with this hotel and close proximity to attractions, restaurants, and shopping.

Alexis W, agm at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review of the Best Western Plus Historic Area. Our staff works very hard to make sure that all of our guest feel as though they have entered a home and have left with new friends. I will pass the compliment along to all of my staff as we feel that we have accomplished our goal in making sure that you had a fantastic vacation. If and when you come back to the Williamsburg area, please do not hesitate to give us a call and we will be more than happy to take care of you and your family. Until then have a lovely summer! :) Alexis Williams Assistant General Manager

"glad only stayed 1 night"

3
17/07/2016

The reservation was under wrong address for 2 rooms and given 1 wrong room with someone else's welcome kit on the table, solicited at entrance for time share, no fan in bath which meant there was mold on ceiling, free breakfast was ok to poor with canned fruit, stale pastry, eggs, sausage toast etc. The check in personnel were on the verge of rude. Very short and curt while explaining their mistake and not apologetic at all.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for you review of our property the Best Western Plus Historic Area. I would like to deeply apologize for your experience that you had encountered here during your stay. Our main goal is to make sure that our guest feel like they are at home during their stay and to know that we did not exceed that goal with you and your family is very upsetting to us. I have spoken to the proper department about your comments above and they have been addressed. Have a great summer. Alexis Williams Assistant General Manager

"Awesome Experience!!"

5
13/07/2016

My church youth group visited this particular hotel on June 30th -July 3rd 2016. From the time we arrived the staff was very professional & helpful. We were very impressed by the look of the hotel lobby. The dinning area was beautiful. Once our rooms were ready, we were very pleased with those also. We had trouble with the AC in one of our rooms but the staff quickly took care of us & got us setup in another room. I was very please at how quickly they handled the situation & how professional they were. I would recommend this hotel in the Williamsburg area to anyone. When in this area again BW Plus Historic Area inn is where I will be staying. Thanks Kandi Shaw, Vanessa, Asheika, Maris, Terry, Pri & Marletha for a great experience at BW Plus Historic Area inn!!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our amenities and our friendly staff. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. I am also happy to know that my Girls and Guys (Asheika, Maris, Terry, Pri, and Marletha) was able to make your stay more comfortable and enjoyable. We are very blessed to have them on our staff. I will pass on the excellent comments to them. If and when you come back to the area please do not hesitate to give us a call and we will be more than happy to take care of you. Once again thank you for your feedback. Have a spectacular summer :)!! Alexis Williams Assistant General Manager

"Great Location!!"

4
13/07/2016

The proximity of this hotel to the colonial restoration, Jamestown, Yorktown and Busch Gardens is GREAT! The hotel itself was also excellent and we were very pleasantly surprised. We stayed for 3 nights and were very comfortable. The room was clean and the service was prompt. My only comment less than great is that the bathrooms are on the small side, but we did not find that a problem. On check-in, we were greeted by Maris, and then Kadian, who were both super pleasant, helpful, and very knowledgeable about the area and directed us to several restaurants with which we were also very pleased. Thank you to both of them. The breakfast area was very clean and more than adequate with both hot and cold foods available. Unlike other reviewers, we always were able to get a table without any waiting and found other guests very courteous. Also, there was coffee and tea available 24/7. We did not use the pool but it looked well maintained, although it was very hot in that room. All in all, I would not hesitate to highly recommend this hotel, and I would definitely stay here again.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for giving us your feedback on your recent stay. We are happy that you were pleased with all of our amenities and the services that we provided especially Maris and Kadain. They are both amazing to have and we are very thankful to have them both on our staff. I will make sure that I let them know about the wonderful comments you made about them. If and when you do come back to the Williamsburg area please do not hesitate to give us a call and will take care of you and your family directly. Until next thank you for your kind words and have an amazing summer!! Alexis Williams Assistant General Manager

"Very nice property"

4
13/07/2016

Stayed for one evening while in the area. Felt this was a very nice Best Western property. Room was clean. Beds were good. Plenty of towels. Free WiFi that worked well. We did not use the pool or another amenities. Oddly the breakfast was in the basement of the hotel, but appreciated how many choices there were. Staff was friendly and helpful. We would stay again if in the area.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for giving us your feedback about your stay here at the Best Western Plus Historic Area. We are ecstatic, to know that you were pleased with our beds, WifFi, and room. We hope we can continue to serve you, if you decide to visit Williamsburg in the future. If you do come back to the area please do not hesitate to give us a call and we will take care of you and our family directly. Until then have a fantastic summer! Alexis Williams Assistant General Manager

"Was suprised!"

4
12/07/2016

I was pleasantly suprised that the room and hotel room was nicer and cleaner than I expected based on some of the reviews that I had read. There were friendly staff at the desk at night (Akira and/or Katie?) and in the morning to help with local questions and just basically to say hello and good morning. We asked for extra pillow and received them right away, no questions asked. Basically, I would stay here again based on a few factors: The rooms were triple sheeted and clean. Most of everything worked at it should and it was able to help guests have a less stressful time away from home. The pool was nice. Breakfast was exactly what I would expect with some cold and hot choices. Laundry facilities on site were a benefit to many as they were being used on and off for the evening by other guests. The staff regularly checked pool towels and made sure that coffee and tea were available even at night. Of course, nothing is perfect. Items which were not the hotel's fault....For example, the parking lot at our arrival was literally ringed with couples and singles smoking outside their cars. Yes. i know outside smoking is not a huge issue normally; except that I am allergic and had I been travelling alone could not have unloaded my car since the smoke outside and around the building was so abundant. The kids even asked why it was so stinky. The hotel does in fact have a smoking area; but I did not see anyone use it while I was there. Since it was off of the pool through a propped open doorway, probably a good thing. Finally, I have to agree that the breakfast area did also have a hard time handling the number of people eating breakfast but mostly due to the fact that several couples and older eaters were there a long, long time. I came down early to get coffee right when it opened and things were pretty normal. Came down again after getting the kids ready an hour later (8am) and we checked out at (10am) several groups of people had been sitting and eating at the breakfast station the whole time. From my understanding they were grandparents waiting for each of the family members. My personal opinion was that it was rude to save seats for literally 3 hours when so many people needed a space to eat. The hotel was putting out food as fast as they could and they would have never been able to keep up. I felt bad because this meal was not made to be an "all you can eat to fill you up to dinner type of meal". Another group was apparently meeting for coffee, for two hours -- wonderful, but could you take it to another place in the hotel? The worse part is that I am not nosy it was just that egregious. Hotel: The carpet of our room was a little bit damp as if someone had accidently thawed the mini fridge/freezer and did not know to check the drain pan. The sheets were clean and the bed looked great but the person who made the bed made it a little on the shorter side so we had to take apart the beautifully made bed to that the covers would reach nearer to our shoulders. The location suited our needs and we will not hesitated to stay here again.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to give us your feedback on your recent stay of the Best Western Plus Historic Area. We are happy that you were satisfied with our amenities and our friendly staff. I am sorry that we did not not deliver our five star service to you due to the smoking on the outside of the property and breakfast. I wish we had the chance to make this up to you. I hope that you can trust us to rectify this issue moving forward and you will be confident to give us another chance if you decide to visit Williamsburg. Once again thank you for your feedback and we hope to see you soon. Have a great summer!! Alexis Williams Assistant General Manager

"Swarm lacrosse "

5
10/07/2016

Just had to write a review because our group had a great stay at the best Western historic williamsburg va. It all started with Kandi Shaw who took great care off all our needs and ended with a very friendly staff that made sure we enjoyed ourselves and also helped make our trip easier with there knowledge of the local area. I would suggest that if you are staying with a group or just yourself you give this place a try. I have had a lot of good and bad experiences and they are one of the best. Thanks again best Western historic staff We will be back

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for posting a review of the Best Western Plus Historic Area. we really do appreciate the time you take out to let other guest know about your stay it. I would like to say that it was a pleasure having your team here with us. We really enjoyed yours guys company. We are very happy that your team enjoyed your stay here with us and that our group sales department (especially Kandi) was able to take care of all your needs. Good Luck with you guys future games, and we look forward to seeing you guys sometime soon. Until then, have a fantastic summer :)!! Alexis Williams Assistant General Manager

"Breakfast"

2
10/07/2016

The breakfast area could not handle the number of guests staying at the hotel. There wasn't even enough food and drink to accommodate everyone. We went elsewhere for breakfast. We won't be staying at this hotel in the future.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your review of the Best Western Plus Historic Area. We would like to apologize for you not enjoying your stay especially with the breakfast. We are trying many different ways to improve our breakfast, as this is a learning curve for us. Once again I do apologize about your stay. Have a great summer. Alexis Williams Assistant General Manager

"Extremely pleasant and convenient place to visit."

5
09/07/2016

The staff was very pleasant and accommodating. We appreciated that they had laundry facilities and that they were located near many attractions. The room was very clean and had many amenities (refrigerator, free internet (that worked without any interference), and it was a safe area.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your stay of the Best Western Plus Historic Area. We really do appreciate the time you take out of your day to let our future guest know about your stay. I am really happy that you and your family enjoyed your stay with us. We try really hard to make sure that all of our guest are satisfied when they first walk in and when they leave. Its a sigh of relief to know that we were able to do that with you and your family. When and if you ever come back to the Williamsburg Area please do not hesitate to give us a call and we will be more than happy to take care of you and your family. Have a lovely summer! Alexis Williams Assistant General Manager

"Great location for all Williamsburg attractions"

4
07/07/2016

Very helpful and pleasant front desk workers. Good breakfast variety with adequate table space. Rooms were clean but slightly dated. Microwave and refrigerator in room was very helpful. This hotel is located in very convenient area. Easy to get to Colonial area or Busch Gardens. Restaurants nearby. Decent value for the price.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review of the Best Western Plus Historic Area. We are very pleased to hear that you and your family enjoyed our establishment. We work really hard to make sure that all of guest are taken care of, and to know that we did that with your family makes us feel complete. When and if you ever come back to the Williamsburg area, please do not hesitate to give us a call and we will be more than happy to take care of you of and your family. Have an amazing summer! Alexis Williams Assistant General Manager

"very close to all resturants and shops -great walking distance"

5
07/07/2016

The room was very clean and great size. Moderate furnishings but slightly worn. The entry hallway was rather dark-could stand a hall light. Otherwise I loved my room. I have nothing else to say. The staff was very attentive to all of my needs especially after having a very bad experience at a nearby hotel. They saved my vacation. I will recommend this hotel to all of my friends who plan to visit Williamsburg in the near future.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review of the Best Western Plus Historic Area. We appreciate the time you take out to let our future guest know about your stay. I am very happy to hear how pleased you were about your stay. Our goal is to make sure that all of our guest feel as though they are at home when they come stay with us, and to know that we did that with you and your family makes us feel as though as our goal is complete. We would love the have you and your friends come back and visit us :). If and when you come back to the area please do not hesitate to give us a call and we will be more than happy to take care of you. Until then have a fantastic summer!! Alexis Williams Assistant General Manager

"Front desk admin very rude upon check-in"

3
07/07/2016

PROS - about 15 minutes away from waterpark and busch gardens. Room wasn't that bad. The girl at the front desk was very rude and had a serious attitude upon check in. I didn't want to deal with her the whole time because I didn't want to have to curse her out. The light above the microwave wasn't working properly. It took about 30 minutes for it to come on after turning on the light switch. I called downstairs and was told that someone would fix it but that never happened. The staff breakfast was very friendly BUT the breakfast itself wasn't all that great. The food wasn't cooked well enough.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your review of our property the Best Western Plus Historic Area. I would like to sincerely apologize for the way that my staff approached you and your family. This is very uncommon for my staff to be rude and have attitudes. I have spoken to the proper departments and this issue has been taken care. I have also spoken to maintenance to make sure that the issues mentioned in your room are taken care. We hope you will return and give us a second try. Until then, have a great summer. Alexis Williams Assistant General Manager

"Great Stay"

5
07/07/2016

The staff was amazing, friendly, and knowledgeable about the area. We enjoyed the indoor pool and complimentary breakfast. We received everything we needed and more. The rooms were clean and fresh overall a great stay.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let our future guest know about your stay at out property the Best Western Plus Historic Area. We really do appreciate the time you took out of your day. We are very pleased to know that our staff was amazing, I will rely those compliments to them. Our indoor pool and breakfast is two of our main amenities here and we a very glad that you and your family were able to enjoy it. If and when you come back to the Williamsburg Area do not hesitate to give us a call and we will be more than happy to take care of you and your family. Until next time have a fantastic summer :)! Alexis Williams Assistant General Manager

"Overall Good Stay"

4
06/07/2016

This is my first choice of hotels when in the Williamsburg area. This is our 5th or 6th stay at this location. The staff is always friendly and helpful. They make you feel like family. The breakfast area has been remodeled since our last stay, and it does not seem to flow as well to me. Some equipment was not working when we visited (Coffee machine). Overall, still a good stay.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review of the Best Western Plus Historic Area, we really do appreciate it. We would like to say "Thank You" for your loyalty to our brand. Guest like you makes our jobs easier and fun as we look forward to seeing you guys each and every year. We are still trying out different ways to make our breakfast flow better, as we continue to upgrade our property. We hope to see you back at our hotel soon, and when or if you come back to the area please do not hesitate to give us a call and we ill take care of you and your family directly. Have a great summer!! Alexis Williams Assistant General Manager

"Our go-to hotel for Williamsburg vacations"

5
02/07/2016

The staff at this hotel is top-notch. From the manager, to the front desk to housekeeping, they all go above and beyond. This was at least our third stay here and we will continue to stay here in the future. It is a convenient location but the staff make this hotel over the top great!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review of the Best Western Plus Historic Area, we really do appreciate it. We would like to say "Thank You" for your loyalty to our brand. Guest like you makes our jobs easier and fun as we look forward to seeing you guys each and every year. I will make sure to let my staff know about your wonderful compliments. We look forward to seeing you soon, and of course don't forget to contact us directly so we can take good care of you. Have a lovely July 4th :). Alexis Williams Assistant General Manager

"Our Williamsburg Visit"

5
02/07/2016

Best Western Plus was a pleasant surprise. The Staff was very attentive and made us feel at home from the first minute. Room was very comfortable and quiet even with families all around. We have usually stayed at either Hilton Garden Inn or Springhill by Marriott but we will now stay at Best Western Plus

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your review of our property the Best Western Plus Historic Area. We really do appreciate the time that you took to let our future guest know how your stay was. It is our main goal to make sure that each and every guest feels as though they are at home when they stay with us. To know that we were very successful with you and your family makes us feels as though one goal has been accomplished. Thank you for your new loyalty to our brand. When and if you come back to the Williamsburg area, please do not hesitate to give us a call and we will be more than happy to take care of you and your family. Have a fantastic holiday :). Alexis Williams Assistant General Manager

"Clean, Comfortable & Affordable"

4
30/06/2016

The rooms were clean, desk service was great and friendly. Housekeeping did a great job. Breakfast does not include pancakes or waffles. Though there is sausage early in the morning and bacon later. Sometimes they run out of things but bring out others to replace them. One morning they ran out of yogurt completely and the fruit is canned (I think). Breakfast seems somewhat chaotic no matter what time you go, but everyone seems to flow and work well together. The breakfast attendants works very hard and keep up with everything pretty well. It was a bit noisy in the halls but we bring a fan so we don't hear all the hall chatter. Unfortunately even the best hotels have this problem. We would not hesitate to stay there again.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review of the our property the Best Western Plus Historic Area. We are very pleased to here that you would visit us again as well as what we can improve on in our breakfast area. We appreciate the feedback and will build on it to make our establishment even better. When and if you come back to the Williamsburg area please do not hesitate to give us a call and we will be more than happy to take care of you and your family. Have a lovely summer! Alexis Williams Assistant General Manager

"Celebrated Hubs Birthday"

5
23/06/2016

Wanted to do something different for my husband's birthday and he does enjoy Williamsburg as much as I do. So I saw the reviews of the Best Western Plus Historic Area and made the reservations. When we arrived on 6/18/16, we were warmly greeted by the staff who told us about the hotel and the surrounding area. We have been to Williamsburg many times but this was the first time anyone took the time to give us a run down of the area and what was new since our last visit. Had a small problem with the room and was immediately given another room even though the hotel was booked to the max for that day. Our stay was so enjoyable that we extended it another day, again the staff was very accommodating. The rooms are well appointed and the bed (king) was very comfortable. Highly recommend this hotel as it is close to everything the historic area has to offer. An extra smile to Asheika at the front desk who is the sweetest and most accommodating human I have ever encountered. She is truly a bit of sunshine.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for giving us your feedback on your recent stay. We would first like to say "Thank You" for spending this special occasion with us, and we hope that your husband had a wonderful time with us and in Williamsburg. We are happy that you were pleased with all of our amenities and the services that we provided especially Ashekia. She is a diamond to have and we are very thankful to have her on our staff. I will make sure that I let her know about the wonderful comments you made about her. We hope we can continue to serve you in the near future, and if and when you do come back to the Williamsburg area please do not hesitate to give us a call and will take care of you and your family directly. Until next thank you for your kind words and have an amazing summer!! Alexis Williams Assistant General Manager

"**Pleasent Stay**"

5
23/06/2016

This was our 4 night family vacation to Williamsburg. The hospitality here was great. We didn't ask for much and we weren't complainers. When I had to deal with housekeeping for a few items it was with Miss Mary who is super pleasant. Also Ciarra the girl in the kitchen is great. She goes above and beyond to make sure you have what you need for your breakfast. And I'll tell you it's very hectic and people are very demanding. **MAKE SURE YOU USE YOUR TONGS FOR YOUR FOOD.......lol!!** last but not least the front desk staff is very pleasant as well especially Asheka and Miss Vanessa. Overall experience was great. Miss Vanessa even stepped in to help the gentleman in the kitchen when Ciarra was off. She did the best she could with both front desk and kitchen. Only complaint would be rooms need updating for being a Best Western Plus and our tub drain was clogged so it drained super slow. But it didn't effect out warm stay at all. A+++++++!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review of the Best Western Plus Historic Area. We appreciate the time you took to let our future guest know about your stay. We are delighted to know that you were pleased with all of our amenities and our friendly staff. We strive as a property to deliver the best service to all patrons, so that they could become ambassadors for our hotel. Judging from your response, I could confidently say that we achieved that goal. I am also happy to know that my Girls(Vanessa, Asheika, Ms. Mary, and Cierra) was able to make your stay more comfortable and enjoyable. We are very blessed to have them on our staff. I will pass on the excellent comments to them. I have let maintenance know about your issues and we have taken care of it. If and when you come back to the area please do not hesitate to give us a call and we will be more than happy to take care of you. Once again thank you for your feedback. Have a spectacular summer :)!! Alexis Williams Assistant General Manager

"Great Service recovery!"

4
23/06/2016

We booked this hotel online at a bargain rate for our trip to Williamsburg. We chose a room with 2 double beds for us and our 2 granddaughters. The first room had key cards that wouldn't work consistently, so we needed to have someone in the room to open the door for others. Finally, we reported the situation to Vanessa at the front desk and she upgraded us to a room with 2 queen beds at our same bargain rate. We loved the breakfasts, the pool and the location. We also asked the front desk for recommendations for a restaurant and were given a list, with one circled as the best, and it was! We would come back if we were going to Colonial Williamsburg again.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind words. I am happy that you were pleased with all of our breakfast, pool, and location. We are very blessed to be able to offer these kinds of things to our guest. I will be passing your kind words on to Vanessa to let her know how please you were with her hospitality. She is a gem to have. We love to let our guest know the Best Local spots in the Williamsburg Area and to know that you enjoyed one of favorites lets us know that we are making good choices :). We hope we can continue to serve you in the near future, and if you are ever in the Williamsburg Area please do not hesitate to give us a call and we will take care of you and your family.Once again thank you for your feedback and have a fantastic summer :). Alexis Williams Assistant General Manager

"Will definitely being staying again soon"

5
22/06/2016

This hotel was located within minutes to tons of restaurants and attractions. The room was very nice and clean so was the pool and breakfast area. It also host a huge menu for room service we didn't actually partake in the room service but the menu was nice. The front desk ladies all of them were very nice and helpful my family stay was great! Thank you

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for giving us your feedback on your recent stay of the Best Western Plus Historic Area. We are happy that you were pleased with all of our amenities and the services that we provided. We hope we can continue to serve you in the near future. Next time you should try the room service. They have the best Greek burgers in town!! :). Until next time thank you for your kind words, and if you are ever in the Williamsburg area please do not hesitate to give us a call and we will take care of you and your family directly. Have an amazing summer!! Alexis Williams Assistant General Manager

"Price was good, most likely will not return to this location."

3
21/06/2016

the beds were very uncomfortable. We selected a room with a jet tub, which did not work like it should have. Breakfast was good, however the forks, knives and spoons should be wrapped individually. Also when bringing out fresh food to restock the food that has been out awhile the old food needs to either be taken away or put on top of the new food, so someone is not getting eggs that have been setting forever. My wife worked in the food service industry for 7 years and was picking out all the flaws. I wish the pool had different hours for kids. I think its great the pool is open till 11 however, the kids should not be able to swim past 9. When we were there , we wanted to swim and enjoy the hot tub. However there were kids in the pool area that were jumping, screaming and going from pool to hot tub. Parents were not watching the kids closely, the kids were kicking beach balls and running by the pool.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out to let us know what we can improve on. We apologize for not exceeding your expectations of our property. I have spoken to the proper departments and are taking care of the issues mentioned above. Have a fantastic summer!! Alexis Williams Assistant General Manager

"Average lodging"

3
21/06/2016

This motel/hotel, not sure which to call it, is fine for a vacation room in which to sleep. It was clean and offered a free breakfast. The room was average, nothing special. The TV remote didn't want to work otherwise the room was fine. The couple travelling with us had a dead electrical outlet so two of their lamps didn't work

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Moring, Thank you for your kind review. We really do appreciate you taking the time out to let future guest know about our property. Have a great summer!! Alexis Williams Assitant General Manager

"More than adequate hotel for the money"

4
18/06/2016

Rooms are okay size. According to my wife, bathroom is too small. Some disrepair. Breakfast very good w/many choices. Pool nice enough. Decent location. Close to K-Mart, DQ, Mini Golf. Many good restaurants within two miles.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review we really do appreciate it. Thank you for letting us know what you liked and what we can approve on. We hope you have an amazing summer! Alexis Williams Assistant General Mananger

"Hotel needs better accommodation for Seniors/Handicap and Better supervision of Children"

2
15/06/2016

1. The room needs to be updated. 2. Commode was too low for Handicap/Seniors (Wheel chair height Needed) 3. Needed better supervision of children by the Chaperones (who were not with them at breakfast) Wife who is handicapped almost knocked down by the unsupervised children. 4. Management needed to reinforce upon check in with groups of children about needing to supervise their children. Could have been a law suit in the making if any Senior Citizen or Handicapped person were injured due to this unsupervised activity. And, 5. The key cards didn't work all of the time and had to walk around building to get in.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, Thank you for your review of the Best Western Plus Historic Area. We really do appreciate the time and effort that you take out of your day to let other guest know about your previous stay. I do apologize that our commodes are two low in the rooms; however we do have a handicap room that is wheel chair accessible. I also would like to apologize about the children that was staying at our hotel. We try and make sure that all guest are well maintained and respectful of others especially children. I have let the proper staff know about your comments above and we are currently finding ways to improve. Once again thank you for your time and have a great summer. Alexis Williams Assitant General Manager

"Good, Close, Reasonable"

4
15/06/2016

You are 5 minutes away from the Visitor's Center at Colonial Williamsburg. The rooms are very good, the breakfast scene is very busy in the summer with LOTS of people trying to eat. The rates are better than most properties around making for a good place to crash in between visiting all the surrounding historical sites, including Jamestowne and Yorktown.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, Thank you for your review of our property the Best Western Plus Historic Area. We really do appreciate you taking the time to let other future guest know about your stay. We are very happy that you and your family enjoyed your stay here with us. We strive to make sure that all of our guest are satisfied when they check in at our property and to know that we were successful with your family lets us know that we are making our goal each and everyday. Have a fantastic summer!! Alexis Williams Assistant General Manager

"Dirty!! Gross!!!"

1
15/06/2016

The reception ladies were very friendly. It is an older building and needs a little updating but for the price I expected that. However, what I do not expect is a very dirty fridge (see pictures), hair in the sink and surrounding area, someone's USED bar soap in the dresser in a plastic bag, and in the other room, someone did not clean the toilet very well so their was someone else's feces along the rim. So, numerous health code violations from just that. Manager would not come out to speak with us, even though on premises, but instead had receptionist give us a a business card. This was after 8 am at 9 am when managers are there( she also went to the office door to get him/her). To me if you are a manager and refuse to address issues in person with guest checking out, then you should not be a manager. Very unprofessional. I don't get the good reviews. Are standards really this low and expected and people just do not care? Mind blowing. Therefore, I am doing a review to warn others that you get what you pay for plus hair, old food, poop, and used bar soap. Oh and dusty common areas (see picture) Must have been their version of "amenities". Go somewhere else!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, Thank you for you review of our property the Best Western Plus Historic Area. I would like to deeply apologize for your experience that you had encountered here during your stay. Our main goal is to make sure that our guest feel like they are at home during their stay and to know that we did not exceed that goal with you and your family is very upsetting to us. I have spoken to the proper department about your comments above and they have been addressed. Have a great summer. Alexis Williams Assistant General Manager

"Stayed here for a week visiting the Historical Area"

4
11/06/2016

Very nice hotel. Quiet. Clean. Very nice staff. Ideal location. Breakfast is the standard Best Western breakfast, so you might want to skip it and eat at the Cracker Barrel across the street or at one of the many nearby pancake houses. Great stay otherwise.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, It's important to us that you enjoyed your visit and we're grateful that you took the time afterwards to write and post a review about it, for others to see. We try hard to exceed our guests' expectations, and we thank you for choosing us and giving us the chance at least to meet yours. We hope you come back soon. Alexis Williams Assistant General Manager

"Comfortable, friendly and swimming pool"

4
10/06/2016

We had a couple of nights in this hotel. The lobby is superbly decorated and very modern, where breakfast is served also. On arrival we felt a touch of luxury, our room 2 queens bed was spacious but decorated in a old fashion which is a contrast from the lobby. Nevertheless the room was comfortable. It was enjoyable to have the use of the swimming pool, we were lucky enough to find empty both days. The breakfast was average, nothing special. We spent the day at the Colonial Williamsburg which is only a few minutes drive down the road, it's like stepping into the past. Highly recommended

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, What an awesome review, thank you so much! More importantly we are happy you enjoyed your stay with us, and of course we hope to see you again in the future. We have been working hard on our lobby and slowly transforming our rooms to look more modern as well. Thank you for ideas. Have a fantastic summer!! Alexis Williams Assistant General Manager

"personal pleasure review for two senior citizens"

4
06/06/2016

The hotel was very good for the price. The staff was very helpful and courteous. The lobby was beautiful and pleasant. Nice variety of breakfast items. The beds were very comfortable. The room was ok. the pull out sofa beds needed some work. The bathroom ameneties could be changed to something better.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank You for choosing our hotel once again for your mini vacation as well as taking the time out to let us know what we need to work on. We appreciate the nice things you have said about our hotel. We hope to see you next year. Again Thank You and see you soon! Alexis Williams Assistant General Manager

"nice hotel, friendly staff, great value"

5
06/06/2016

The hotel was nice. The staff was helpful, from the person at check in to the housekeeper to the breakfast attendant. . Breakfast was good. (eggs, bacon, sausage and a host of other items). Room was clean and had a small fridge with a coffee pot.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review of the Best Western Plus Historic Area. Our staff works very hard to make sure that all of our guest feel as though they have entered a home and have left with new friends. I will pass the compliment along to all of my staff as we feel that we have accomplished our goal in making sure that you had a fantastic vacation. If and when you come back to the Williamsburg area, please do not hesitate to give us a call and we will be more than happy to take care of you and your family. Until then have a lovely summer! :) Alexis Williams Assistant General Manager

"Welcoming Staff and Great Location"

5
06/06/2016

We arrived late and the staff greeted us with a smile. The room we stayed in appeared to be newly renovated. Although it was a handicap room (hopefully there were others should someone really need it), the bathroom was very large with a shower chair that could be put into the standard bathtub. The choices for complimentary breakfast was great - fruit (cocktail and fresh), yogurt, cereal, scrambled eggs, bacon (could have been cooked more), french toast sticks, toaster waffles, bagels, and more. The checkout was quick and they even offer a "Grab n Go" bag for those who have to check out before breakfast. Very nice. The location was great, off the busy highway but close enough to Jamestown attractions, Colonial Williamsburg, and downtown.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time to post your comments of our property the Best Western Plus Historic Area we really do appreciate the time you took our of your lovely day to let our future guest of Best Western know about your stay. We appreciate you and are glad to hear that you enjoyed your stay and that you enjoyed one of our favorite amenities BREAKFAST :). We just recently added the "Grab n Go" which we thought was a nice little touch for our business travelers, and other guest that wanted to get a head start in their day. As you have mentioned we are very blessed to be located off of the busy street yet, be close to all of the attractions. If and when you come back to the Williamsburg area please do not hesitate to give us a call and we will personally take care of you and your family. Have a fantastic summer!! Alexis Williams Assistant General Manager

"Good Hotel"

5
02/06/2016

A very good hotel location. Great value for the money. Good service and pleasant staff. Also, the rooms are very quiet. Very close to all the attractions in Williamsburg. Staff were very helpful and courteous.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind words about the Best Western Plus Historic Area. We are pleased to learn that you enjoyed your stay with us, and that our staff was great as well as our accommodations. As you mentioned, we are delighted to be located central to all of the area attractions, including Busch Gardens and Colonial Williamsburg. We appreciate your business and look forward to seeing you and your family again soon! Please do not hesitate to give us a call if you come back to the area. Until then, have a fantastic spring/summer :) Alexis Williams Assistant General Manager

"Good location and friendly staff"

4
26/05/2016

The best things about this place were the friendliness of the staff and the location of the property. The room had seen better days and overlooked the parking lot. However, you could walk over to restaurants and some shopping (especially for essentials). It was also close to the historic Williamsburg area if you had your own transportation. I liked having the microwave and refrigerator in the room. Breakfast was quite decent.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for you review of the Best Western Plus Historic Area. We are working hard to make sure that everybody that stays here has a fantastic stay. We are very happy to hear that you had a very pleased with our property and our wonderful staff. If you ever come back to the area please do not hesitate to give us a call. Have a great day! Alexis Williams Assistant General Manager

"williamsburg stay"

3
24/05/2016

The hotel was very appealing. The lobby was very inviting. the staff was very friendly and helpful. The only problem I found was we chose the room with a jaccuzi tub. tThe tub was a nightmare. Maybe if house cleaning focused on cleaning these tubs better, it could be a great hotel to visit.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your recent review of our property. We really do appreciate it. I would like to apologize for the inconvenience of your jetted tub. I have spoken to the proper department to make sure that what you have mentioned above will be taken care of. We hope you will give us another chance to show you our improvements. Until then have a fantastic spring/summer. Alexis Williams Assisant General Manager

"good value"

4
23/05/2016

Clean, friendly, good value. We needed three rooms for two nights during the W&M graduation and were very pleased. A bit older, but well maintained. Great staff. Breakfast was ok, a bit crowded. Otherwise - all went well. Would stay again.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for you review of the Best Western Plus Historic Area. We are working hard to make sure that everybody that stays here has a fantastic stay. We are very happy to hear that you had a very pleased with our property. If you ever come back to the area please do not hesitate to give us a call. Have a great day! Alexis Williams Assistant General Manager

"Enjoyable Stay!!"

4
19/05/2016

We stayed at this hotel for 4 nights. The hotel was very clean and quiet. The staff warm and friendly. The breakfast was very good. It was close by to restaurants and attractions. We had refrigerator, microwave and coffee maker in the room. Nice big comfy beds and pillows. I would recommend to anyone. Will stay here again!!!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for posting your review of your recent stay here at the Best Western Plus Historic Area. We realize that there are 50 other hotels that you can stay at and to know that you had choose us, and that we were successful for you to enjoy your vacation makes us feel warm and fuzzy on the inside. I am very happy to hear that the staff was friendly, and that our new beds were very comfy. We can not wait to have you back here!! Until we see you next time, have a fantastic spring/summer :) Alexis Williams Assistant General Manager

"Excellent front desk staff"

5
18/05/2016

Front desk staff make or break your visit to any hotel, and the front desk staff at this hotel are welcoming, respectful, helpful and polite! The lobby / breakfast area is bright and clean, the rooms are what you would expect! A nice indoor pool with a jacuzzi - and a nice bright laundry room area. The location is very centrally convenient for access to Yorktown and Jamestown as well as restaurants and shopping. We will definitely stay at this hotel again.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for review of our property the Best Western Plus Historic Area. We really do appreciate you taking the time out as we know time is precious. I am very excited to hear that you had a wonderful stay and that my front desk staff was top notch. We work really hard to make sure that all of our guest feel comfortable and feel as though they are at home. Our indoor pool and Jacuzzi is one of our number one hits at his property. If and when you come back to the area do not hesitate to give a call and we will take care of you and your family directly. Until then, have an amazing spring/summer. Alexis Williams Assistant General Manager

"One fly in the ointment"

4
18/05/2016

Hotel was clean and comfortable. Close to Colonial Williamsburg. Fantastic large indoor pool and whirlpool. Breakfast was mediocre and never ready to go at 7. Housekeeping and front desk staff very friendly and accomodating. The fly in the ointment was the male employee who worked the breakfast area. Our first morning the serving utensils weren't all out so when I didn't see tongs for bread I just picked up the bread for my toast with my hand...only touching the slices I picked up. This employee said to me, in front of other guests, "You can't use the tongs or at least a napkin?" I felt embarrassed at his uncalled for and sarcastic remark. He obviously doesn't know the meaning of tact or that admonishing guests is not in his job description. Judging by comments to other guests he doesn't know the meaning of please and everything he says sounds like an order. To make matters worse this morning he came up again and again in front of several other guests said "Use the napkin to pick up the food today." I am still in shock with the manner he spoke to me.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you We do everything we can to ensure our guests enjoy our hotel.I assure that your feedback is incredibly important to us and that I will definitely keep your review in mind and I will also speak to proper individual you have discussed to address these issues. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. Your business is important to us and I will definitely take your comments into consideration. Have a great spring/summer. Alexis Williams Assistant General Manager

"Stop Over"

4
18/05/2016

This was a good place to stay as we were only staying one night to see Colonial Williamsburg. Hotel is clean and quite staff very friendly gave us directions to a few places we wanted to see. The only draw back is that the air conditioner was a little loud but it was ok. Like the fact that they have in room coffee too. Very close to colonial Williamsburg too!! And lastly you really can't beat the rates.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for the review and making us aware of the issue with the ac unit. That issued has been addressed and repaired. We appreciate reviews that mention these items so that we can improve and make the necessary repairs. We are very blessed to be so close to Colonial Williamsburg, and to have the staff that we have as well :). When you come back to the area please do not hesitate to give us a call and we will be more than happy to take care of you and your family. Until then, have a fantastic spring/summer. Alexis Williams Assistant General Manager

"Fabulous! "

5
17/05/2016

I can't say enough about this hotel! First of all, the location is so central to everything and also nearby restaurants almost within walking distance but certainly not far to drive to anything. Historic Williamsburg is only a mile away! Rooms are clean, quiet and well maintained for an older hotel. Plenty of parking, free coffee all the time. Breakfast is good with a large variety to choose from and very carefully maintained. Breakfast room is big enough to accommodate the morning rush! There are many places to choose to stay in Williamsburg. We're glad we choose Best Western Plus!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review. We take pride in our level of service, keeping our property clean and anticipating our guests' needs. It is always nice to hear when our guests notice this. We hope to have another opportunity to serve you soon. We are very blessed to be located one mile away from the Historic Area as well as resturants especially . Exceeding our guests expectations is our first priority and we would love to have you and your family come back and spend some more time with us. Have a fantastic spring/summer!! :) Alexis Williams Assistant General Manager

"Pleasant Stay"

5
17/05/2016

We made very last minute reservations for a great price. Front desk staff was extremely friendly and informative upon check in. The room we were given did not have working AC, and with 2 infants we needed it - staff set us up with a new room immediately with no issue at all. Comfortable room, took advantage of the pool and great breakfast. We all had a lovely stay and would definitely use again and recommend!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, I want to thank you for taking your time out to let our fellow TripAdvisor guest about your stay, we really do appreciate it. I am very happy to know that my staff was not only friendly, but was able to accommodate you when the inconvenience happened in. Our pool and breakfast is one of the main reasons why people tend to book us, and to know that you had a great experiences with both amenities makes us feel good. We are excited to see you come back and when you do please do not hesitate to give us a call we will be more than happy to take care of you! Until then have a fantastic spring/summer!! Alexis Williams Assitant General Manager

"Great place to stay"

5
13/05/2016

We enjoyed our stay here over Mother's Day weekend. The staff is very friendly and helpful. The room was clean and so was the other areas of the hotel. Breakfast each morning was good. The location is very convenient for all areas of Williamsburg. We will remember this hotel for future visits.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for you review of the Best Western Plus Historic Area, we really do appreciate it. We are very thrilled to know that you and your family enjoyed your Mother's Day weekend. Everyday we strive to make sure that everybody in our hotel feels special and to know that we did that with you and your family is amazing. If you are a mother I hope you had a wonderful Mother's Day. If and when you come back to the Williamsburg area, please do not hesitate to give us a call and we will be more than happy to take care of you. Until then have a fantastic spring/summer. Alexis Williams Assistant General Manager

"Pleasant Visit"

5
10/05/2016

I found the hotel to be a pleasant experience. Lovely décor. Friendly staff. No problems experienced. Out of the way of the hustle and bustle of Williamsburg, VA yet close to many venues. Close to many restaurants and shops.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review of you recent stay at our property the Best Western Plus Historic Area. we really do appreciate you providing some insight to our future guest. We have just recently renovated and decided to try out the black and white theme in the lobby, and its great to know that you loved it! Its a great accomplishment that you and your family had a pleasant experience. We hope you come back soon, and if or when you do come back to the area please do not hesitate to give us a call and we will be more than happy to take care of you and your family. Until then, have a fantastic spring/summer! Alexis Williams Assistant General Manager

"Convenient location"

3
09/05/2016

My wife and I visited Historic Williamsburg and chose to stay at the Best Western. It is in a convenient location, easy to find, and not far from the Williamsburg Visitor Centre. This is an older property, we were comfortable here and it was kept clean. Service was excellent; this is the first hotel that has ever called our room after we checked in to make sure everything was to our satisfaction. Breakfast could be improved by adding fresh fruit; also the scrambled eggs were watery.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for you review of the Best Western Plus Historic Area. We are working hard to make sure that everybody that stays here has a fantastic stay. We are very happy to hear that you had a very comfortable stay and that the staff was excellent. If you ever come back to the area please do not hesitate to give us a call. Have a great day! Alexis Williams Assistant General Manager

"Solid stay for this class of hotel"

5
06/05/2016

My family stay here two nights. I was very satisfied with the hotel given its class. Mind you, this is not the Waldorf Astoria. So wipe that out of your expectations. For a 2.5 to 3-star hotel, this Best Western does its job very well. While some parts of the hotel look a little tattered. But in general, they were in good shape. No complaints from me for these areas that need a little TLC because I didn't pay for that level of extravagance. Also, the free breakfast was solid. Nothing special, but very good given the hotel price. The swimming pool was also really good size and good quality. We used it very night. The hotel staff were really friendly and helpful. I would stay here again.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for letting other fellow TripAdvisor clients about your stay at the Best Western Plus Historic Area. We are delighted to know you had a good stay here and hope to see you again when travel plans permit! Until then, have a fantastic spring/summer! Alexis Williams Assistant General Manager

"Get-A-Way"

5
04/05/2016

The location of this hotel was amazing for any activity we were interested in. Shopping, restaurants, and site seeing were very convenient. The hotel even provided a travel info booklet and a sheet of specific directions to areas/sites when pulling out of their parking lot!! This was a spur of the moment trip for us but I can't imagine planning a better place to stay, even in advance!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, What a joy to read these wonderful comments about your stay at the Best Western Plus Historic Area! We are very blessed to be in the perfect location where everything including over 100 restaurants, Jamestown, Yorktown, Busch Gardens, etc. I am very happy that you like the travel info book and out directions sheet. We try to make everyone's vacation as smooth as possible without taking more time getting lost in our lovely town in Williamsburg. It's always great to hear feedback like yours, and we hope we'll see you again for a future trip! If you ever come back in the area please do not hesitate to give us a call and we will take care of you and your family directly. Until then, have an amazing spring/summer. Alexis Williams Assistant General Manager

"Perfect for Families, Close to everything"

5
02/05/2016

We stayed 3 nights recently with a 1 year old and this hotel was perfect for our visit to Williamsburg. A crib was already in the room when we checked in per our request and staff called the room shortly after check in to make sure we had everything we needed. The staff was so nice, everyone made a big deal over our little boy- and he loves attention and mommy and daddy love feeling welcome in a place with a toddler. Breakfast was better than typical continental with several hot options daily. Due to several large school groups staying while we were there you had to time it right, but the staff worked hard to maintain the breakfast area and keep food fresh. Our room was clean and comfortable king with a sofa and coffee table and desk and plenty of room for the portacrib. They also had a very nice indoor pool area with a large pool and plenty of seating. The hotel is convenient to Colonial Williamsburg (less than 5 min drive) as well as Busch Gardens and plenty of dining options. Overall a comfortable stay and a great value.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, What a joy to read these wonderful comments about your visit to our property the Best Western Plus Historic Area! We're so glad that you enjoyed your time with us, and we loved your little boy he was a joy to have :)! Our goal is to make sure that everybody feels like they are at home when staying with us, and we are ecstatic that we were able to do that with you and your family. It's always great to hear feedback like yours, and we hope we'll see you again for a future trip! If and when you come back to the area please do not hesitate to give us a call directly and we will be more than happy to take care of you guys. Until then have a fantastic spring/summer. Thanks for the kind review! Alexis Williams Assistant General Manager

"Luxury Near Wmsbg."

4
29/04/2016

A nice, quality hotel. Nice staff, comfortable lobby and adequate breakfast. Coffee from a Kurig, tastes like instant. Two beds in room, one not so comfortable. Needed replacing. Back room as requested overlooked the roof. Quiet and five minutes from Colonial Wmsbg.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your review of our property. We really do appreciate the time you took out to review our property. We hope that you guys come back to visit us soon. Until then have a fantastic spring/summer! Alexis Williams Assistant General Manager

"Place needs a bath"

2
29/04/2016

Breakfast is horrible. Brunt or uncooked food. Dirty counters and floors in lobby and eating area, Not vacuumed once during our stay. Door locks don't release and staff tells to try over again and again and very slow and then, sometimes they worked.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your review of the Best Western Plus Historic Area. On behalf of my entire staff we would like to apologize for not exceeding your expectations. We try very hard to make sure that all of our guest feel comfortable when they stay here and it is very disappointing that we did not do that with you and your family. I will speak with the proper departments and make sure that we take care of the issues mentioned. Have a fantastic spring/summer. Alexis Williams Assistant General Manager

"Everything I need at a great price"

5
28/04/2016

Every time I come to Williamsburg, I stay here. It's located close to the Historic Area and William & Mary. I know I'll always have a clean room, great service, internet, free breakfast and a low price. They are now entirely smoke-free too. There is no other choice for me when it comes to accommodations. It's always Best Western Historic Area.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review of our property the Best Western Plus Historic Area. We first would like to say "Thank You" for being a loyal customer to our brand. People like you are what strive us to make each of our guest feel like they are home when they step in our facility. It was a pleasure talking to you while you are here, and I hope you get a chance to have one more stay with us. If you ever do come back to visit us please do not hesitate to give us a call and we will be more than happy to take care of you. Good Luck in your achieving your dreams and have a fantastic spring/summer. Alexis Williams Assistant General Manager

"Family Trip"

4
22/04/2016

First time to the area so read many reviews trying to ensure a good family experience. Decided to book the hotel with the least amount of poor reviews and crossed my fingers. We were greeted by two very friendly desk staff. They helped us plan our excursions and recommended good eats. Clean room with frig and microwave. Ten minutes after getting in our room the phone rang. The front desk checking in to see if we were satisfied or needed more of anything. Good breakfast choices to start our busy day. Very nice pool. Definitely would book again.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for letting us know about your wonderful experience at the Best Western Plus Historic Area. We try to make our guest feel comfortable as soon as they walk through our front door, and I am very pleased to know that my front desk staff was able to do that upon check-in. We work very hard to maintain our facility as a clean and friendly environment. Thank you for taking the chance on our property, we are very happy that you and your family were happily satisfied. When and if you ever come back to the area please do not hesitate to give us a call directly, we will be more than happy to take care of you. Until then have a fantastic spring/summer. Alexis Williams Assistant General Manager

"Good value, great location, friendly and professional staff"

5
19/04/2016

This Best Western Plus was a good value, great location- close to both Colonial Williamsburg and Busch Gardens. Their staff was friendly and professional and went out of their way to make sure our stay was pleasant. Rooms were very clean, and comfortable, and pretty quiet. There were a lot of families there during our stay and we never heard anyone.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind words about the Best Western Plus Historic Area. We are pleased to learn that you enjoyed your stay with us, and that our staff was great as well as our accommodations. As you mentioned, we are delighted to be located central to all of the area attractions, including Busch Gardens and Colonial Williamsburg. We appreciate your business and look forward to seeing you and your family again soon! Please do not hesitate to give us a call if you come back to the area. Until then, have a fantastic spring/summer :) Alexis Williams Assistant General Manager

"Great in case of rain"

5
19/04/2016

The pool was super on an surprise rain day and the rooms were larger then the norm. I even used my air miles points for a free night. Location was central to everything outlets, history and restaurants.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking time out to share your experience at the Best Western Plus Historic Area. We are delighted to learn that you enjoyed your stay with us. We are very thankful to be on of the hotels that has an indoor pool which does come in handy when mother nature decides to take over. We are very glad that you and your family enjoyed it. We would also like to thank you for being a loyal customer to the Best Western Brand. We appreciate your business and look forward to seeing your family again soon! Please do not hesitate to give us a call if you ever swing by the area. Until then, have a immaculate spring/summer!! Alexis Williams Assistant General Manager

"Nice hotel"

5
17/04/2016

Nice hotel, clean, spacious room. Refrigerator and microwave. Lobby and breakfast area very nicely done. Coffee 24 hours. Staff friendly and helpful. Restaurants walking distance. Williamsburg Colonial Village about 1.5 miles away.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for taking the time out of your day to tell our future guest about you stay here at the Best Western Plus Historic Area, we really do appreciate it. We have been working extremely hard to update our property to all guest likings and its a sigh of relief to know that you and your family has enjoyed our hard work. We are very blessed to be near walking distance to a couple of restaurants as well as being so close to Colonial Williamsburg. Whenever you come back to the area, please do not hesitate to give us a call and we will take care of you and your family directly. Have a fantastic spring/summer!! We look forward to seeing you sometime in the future. Alexis Williams Assistant General Manager

"Best Pool"

5
11/04/2016

I enjoyed the pool area and exercise area a lot. It's an indoor pool, very warm and clean, and large enough for lap swimming if you're interested. The room was clean and up to date. Microwave and refrigerator a plus.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time out of your day to let other TripAdvisor travelers know about the Best Western Plus Historic Area. We know that there are plenty of hotels to go with in the Williamsburg Area and to know that you pick us as your choice of hotel and that you had an amazing stay makes us feel amazing inside. I am glad that you and your family enjoyed the indoor pool and the fitness center. If you ever come back to the area please do not hesitate to contact us directly and we will be more than happy to personally take care of you and your family. Until then have a fantastic spring/summer!!! Alexis Williams Assistant General Manager

"Not crazy about this hotel."

3
09/04/2016

The furniture in the room was small and a bit beat up, the drawers sagged on the slides. Night table too small for books, etc, for 2 beds. Limited selection in dining room; same eggs and sausage all 3 mornings, few bread selections. Coffee not as good as other BW hotels we stayed at during this road trip. Chairs in the dining room not comfortable. Staff very nice and helpful.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking time out to share your experience. Our team strives to exceed each of our guests expectations and I'm sorry to hear that we failed. I will be discussing this with my team to assure that the issues that you have encountered are taking care of. We realize that we can't change the past but would love another opportunity to show you that we are the hotel of choice for those visiting Historic Williamsburg. Have a great spring/summer. Alexis Williams Assistant General Manager

"Pleased"

5
08/04/2016

Very pleased with the package deal we purchased for Williamsburg. It was a pleasant stay and I would go again. The kids had a blast in the pool and the hotel is close to everything we were interested in.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking time out to share your experience. We are pleased to hear that you enjoyed your stay with us and that your family enjoyed the indoor pool. Thank you for your business! Please do not hesitate to give us a call directly if you are ever back in the area. Have a great spring/summer! Alexis Williams Assistant General Manager

"Good Hotel"

4
05/04/2016

This is a nice hotel close to all the attractions at Williamsburg. The hotel is clean and well appointed. Free Best Western breakfast, it is somewhat bland but I guess better than nothing. Staff were polite and helpful with directions. I would stay there again.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for taking the time out to give us your feedback. We are happy that you were pleased with our location, cleanliness, and our staff. We look forward to host you again whenever you decide to visit Williamsburg. Until then have a fantastic spring/summer. Alexis Williams Assistant General Manager

"Clean Room, Unsatisfying Breakfast"

3
05/04/2016

The rooms were clean and comfortable. The staff was friendly and helpful. The location was awesome. The complimentary breakfast was unsatisfactory. Mediocre temperature, slow to replenish and several items not tasty at all.... A benefit we look forward to at most hotels. We checked out hungry and had to get food elsewhere. Disappointing.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your review of the Best Western Plus Historic Area. I would like to apologize about the inconveniences that breakfast caused you and your family. I have spoken to the proper department, and we are currently looking at different ways to improve our breakfast. Once again thank you for your feedback and have a great spring/summer. Alexis Williams Assistant General Manager

"Just OK"

3
04/04/2016

I'd say the best thing about the hotel is the location and price. It's close to everything you'd need in Williamsburg - Colonial Williamsburg, Busch Gardens, go-karts, and mini golf. The rooms were lacking though. They weren't that bad, but the beds were incredibly uncomfortable (like an air mattress) and the bathroom was really small. The sheets didn't seem as clean as they could be and the room always felt a little humid. The continental breakfast was ok, just not enough space to eat if the hotel gets crowded. One morning we had to stand and wait for a table. The pool wasn't bad, the kids enjoyed it. It wasn't a bad stay, but I don't think I'd choose this hotel again.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your recent review of the Best Western Plus Historic Area. I would like to sincerely apologize for you not having a great stay here at our property. Our goal is to make sure that all of our guest are satisfied when they leave our facility, and to know that we did not do that will your family is upsetting. We hope that you give us another chance if you ever come back to the Williamsburg Area. Have a great spring/summer. Alexis Williams Assistant General Manager

"Everything we needed"

5
03/04/2016

We spent 4 nights at the Best Western Plus Historic Inn. It was only a few minutes drive from Colonial Williamsburg and 15 minute drive to Busch Gardens. The room was standard and had a microwave and fridge which was nice. The breakfast was included and had hot and cold items.. Your standard breakfast. It was Spring Break so it was crowded but we were able to get a seat every morning. The main reason we chose the hotel was the indoor heated pool and hot tub were open until 11 pm and it was so nice to swim and relax after a long day of walking. The pool was warm and relaxing. The pool had a lot of kids since it was Spring Break which was good for us as our 11 year old had a great time meeting kids from all over. We had an issue with our TV which they immediately addressed. The front desk were very nice and helpful. The smokehouse restaurant next door was good and had gluten free options. There is a Cracker Barrel and Golden Corral across the street. We had a great time and will definitely return.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking your time to submit some feedback on your recent stay about the Best Western Plus Historic Area. We know that there are a lot of hotels out there in our area and to know that you chose us and had a wonderful stay makes us feel great! Spring break is a very busy time for us, and to know that everything was kept up to par and even when it wasn't it was fixed in a timely matter shows that we still can get things done. I love to hear stories about how our guest have made new friends at our hotel including your 11 year old. I hope you and your family have an amazing spring/summer, and if you ever decide to come back to the area please do not hesitate to give us a call and we will be more than happy to take care of you and your family. Alexis Williams Assistant General Manager

"Great Value In Willimsburg"

4
03/04/2016

Well maintained hotel and friendly staff. Breakfast was awesome each day. Rooms nicely done with very comfortable beds. Pool well maintained and nice hot tube. Convenient to all Williamsburg area attractions. I would stay there again!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for your loyalty to our brand and your kind review. We do all that we can to try to make sure that our guest feel like they are at home, and to know that we did that with your family makes us feel wonderful. I am very happy that you enjoyed the breakfast, beds, and our guest most favorite amenity the indoor pool. If you ever come back to the area please do not hesitate to give us a call and we will help you with your reservation directly. Until then, have a fantastic spring/summer :)!! Alexis Williams Assistant General Manager

"Trip"

4
02/04/2016

Staff was great. Location to Colonial Williamsburg was really good (about 2 miles). The only down falls for this BW is the breakfast, noise, and the bed. I can only eat so much cereal, so my wife and I decided to go to Cracker Barrel. The bed was either very old or already wore out. The metal if you were sitting on the side of the bed would dig into your legs.With a bad back the bed is very important to me so that is why we cut our vacation one day short. I do not recommend the first floor to stay on because the noise from people checking in and the ones going to their room was very loud, I was finally able to go to sleep around 1 in the morning. Would I stay there again? Maybe, I would have to check out the bed first and make sure I was not on the first floor.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, I would like to first apologize for all of the inconveniences that you had during your stay here. I will talk to the proper departments to make sure that the things you have mentioned are taking care of. Thank you so much for your feedback and have a great spring/summer. Alexis Williams Assistant General Manager

"Well located hotel"

4
31/03/2016

This hotel was centrally located in Williamsburg. Our granddaughters thoroughly enjoyed the indoor pool. The staff was very friendly and the breakfast staff tried to keep up with the spring break overflow in a pleasant manner. The only complaint was a lack of ventilation in the room's bathroom.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time to comment on your stay about the Best Western Plus Historic Area. We are very blessed to be centrally located within everything including Colonial Williamsburg and over 30 places to eat on Richmond Road. I am happy to know that your granddaughters enjoyed the indoor pool. Spring break is a very hectic time for our staff and I am very excited to know that my staff and breakfast staff was able to handle all of the overflow in a pleasant manner. If you do decide to come back to area please do not hesitate to give us a call and we will personally take care of you directly. Have an excellent spring/summer!! Alexis Williams Assistant General Manager

"What You'd Expect from a 2 Circle Rating"

2
30/03/2016

Nothing terribly wrong with the place. Room was clean, though in need of a bit of updating. For us, the nights were quiet, so sleep was good. Personnel were okay. Again, nothing really negative, but I felt like they went about their business like it was their job and they were waiting for the clock to tick so they could finish their shift. Didn't feel like anyone went out of their way to make us feel particularly welcome. Breakfast (included) was basic, served on cheap paper plates. On our second morning, they were hard pressed to keep up with demand, running out of items well before the end of the breakfast time. Cleanliness around the breakfast area, especially on that second day was also a bit behind schedule. The price we got was very reasonable, so I don't have any major complaint. Just don't expect too much out of this place and you'll be fine. Golden Corral and Cracker Barrel (are those two places always right near each other?) are within a minute of the hotel. Kmart right across street. Many other eating options within 5 minutes.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Historic Area. I have passed your observations about our staff and breakfast to upper management for immediate action. These reviews are essential to our ongoing effort to make sure that all of our guest are stratified when they come to stay with us, as we know there are many hotels that we are competing with. We are most grateful for your input. Have a great spring/summer. Alexis Williams Assistant General Manager

"Great stay and location"

5
30/03/2016

The front desk reception Vanessa was amazing. So very helpful and friendly. The hotel is in a great location and very clean. I love that the pool indoor which is great for cold weather. The breakfast was also good even though it got crowded quickly but the attendant did a good job keeping up with the items missing.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your review of the Best Western Plus Historic Area. We are so happy that you loved our employee Vanessa, she is a jewel to have on our staff and we are blessed to have her. I will pass on her excellent comment to her, she will be very happy that her hard work is being noticed on Trip Advisor. I am happy that you enjoyed the indoor pool and the breakfast. These are our top amenities that everybody loves and its nice to know that you and your family enjoyed it. If you ever decide to come back to the Williamsburg Area please do not hesitate to give us a call and we will be more than happy to take care of you directly. Have a fantastic spring/summer!! Alexis Williams Assistant General Manager

"Good value and location"

3
26/03/2016

We stayed here for several nights during a Spring Break visit to Williamsburg. The front desk staff was really friendly and the place was reasonably clean although definitely an older property. The beds were comfortable. Breakfast was very crowded - the standard fare that fills you up but nothing special. Lots of families and the pool was very popular. The location is good - very close to Colonial Williamsburg and other attractions/restaurants. We would stay here again as a solid but unexciting choice.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your review of the Best Western Plus Historic Area. We truly appreciate your kind words about our rooms and amenities. We are pleased that we were able to make your stay enjoyable. When you are in the area, please visit us again. Have an enjoyable spring/summer. Alexis Williams Assistant General Manager

"Always Coming to Best Western When In Williamsburg ..."

5
26/03/2016

My business travel brings me to Williamsburg very often. Two trips ago, I stayed at another chain because their rates were lower. Sadly, it wasn't worth the savings. The other hotel's staff didn't compare to Best Western. With the exception of one person, they really didn't seem to care about their guests at all. Best Western has a friendly, helpful staff that make it their business to make guests feel like they matter. No more experimenting with other hotel chains. When in Williamsburg, Best Western will always get my business.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for taking the time out to give us your feedback. We are delighted to know that you were pleased with the service that you received. I will pass this information along to my front desk staff. Though we are considered a three star hotel we try our best to make sure that our guest receives a ten star experience . It makes us feel amazing that we are now your home away from home whenever you are in the Williamsburg area. We can't wait to have you back. Once again thank you so much for your comments and see you soon. Do not hesitate to give us a call directly so we can take care of you. Take care, and have a wonderful spring and summer!! See you soon :). Alexis Williams Assistant General Manager

"Tidewater tastefulness"

5
25/03/2016

Last week, on the occasion of a visit to Williamsburg, I decided to return to this hotel after having had a satisfying experience there three years ago. Once again, I was not disappointed. It's amazingly convenient: located on the area's primary commercial highway, about 5 minutes from the Colonial Williamsburg Visitors Center and a couple more minutes from the historic area itself. (Treat yourself to an authentic colonial dinner by parking in the free public lot behind the commercial shops on Duke of Gloucester Street and walking to any of the historic area restaurants.) My room was spacious and comfortable for a surprisingly affordable price. It was a short walk to the lobby, the elevators, the multiple guest laundry areas, the vending and electronic games area and the lovely indoor pool. The lobby and breakfast area are bright and pleasant. The piney grounds are well-kept. And the staff are eager to be helpful. It should be noted that this is in a landscape fraught with all sorts of choices for overnight accommodations. Yet this hotel is NOT a get-'em-in/get-'em-out kind of operation. It's a non-pressured, tranquil place that makes an already interesting and delightful visit to Colonial Williamsburg that much more rewarding...in contrast, it should be noted, with another Best Western we'd stayed in the evening before, and for which we paid considerably more for a far less satisfying experience.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for choosing the Best Western Plus Historic Area. We appreciate you taking the time out to give us your feedback about your recent visit. We are happy that your were satisfied with all of our amenities, the cleanliness of rooms, and our wonderful location. We would love to be your host whenever you are in the Williamsburg area. Please do not hesitate to give us a call when you come back to the area. We will be more than happy to take care of your reservation directly. Once again thank you for your kind words. Have a fantastic spring/summer!! Alexis Williams Assistant General Manager

"DISAPPOINTED"

3
22/03/2016

Breakfast was a good selection, but all items were low quality, fake eggs, canned fruit, no variety creamers. Lights in room didn't work, keys never worked and constantly had to be replaced. I was looking for a step up from Quality Inn where we usually stay, but it was not. Room was small. Staff was nice.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, I would first like to apologize for all the inconveniences that you had came across during your stay here. I have spoken to the proper departments about the issues you have listed, and we are in the process of taking care of them. We hope you and your family come back to the Williamsburg area you and your family will give us another go round. Until then, have a great spring/summer. Alexis Williams Assistant General Manager

"Stayed here for Jefferson Cup Soccer Tournament"

4
21/03/2016

We stayed here for Jeff Cup. Overall very happy with our stay. Price is right and the location is great to the Warhill Complex (less than 10 mins away). Very large pool area. Plenty of parking. Location has tons of restaurants around it. Free breakfast, but have to be honest, I've had better complimentary breakfasts. Friendly staff and our room was clean. Would stay here again for a soccer trip. Free wifi.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for the kind review, we really do appreciate it. It was a pleasure having your team here at the Best Western Plus Historic Area. We are delightful that you guys choose us and had an excellent stay. We look forward to seeing you guys sometime in the future. If you ever do come back to the Williamsburg area whether is with your family or with your team please do not hesitate to give us a call directly and we will be more than happy to take care of you. Have a fantastic spring/summer :) Alexis Williams Assistant General Manager

"Delightful Stay and A Cookie When You Check In"

5
19/03/2016

We stayed one night, just to get away! Trip Advisor had very good reviews and caught a deal for the night. It went up $35.00 the next day! Not right on main road so was quieter, staff outstanding, room clean and bed comfy. Wifi very fast. Continental breakfast also included sausage, eggs and French toast sticks. Clean buffet. Very tasty.. We saw that the breakfast area when we got in looked small, but at breakfast time there were a few tables empty and no one had to wait. And those chairs, nice and soft. If you find negatives about this place you are looking mighty hard! Thanks Trip Advisor and Best Western!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, I would first like to say "Thank You" for choosing us as your choice of hotel in Williamsburg, we know that there are over 100 hotels in the area and to know that you picked us makes us feel very fortunate. We strive to make our guest feel like their stay is just like being at home. Also thank you for the excellent compliments. We have just finished remolding our property and to know that all the hard work has paid us not only make us happy but to see you guys happy makes it even better. We would love to have you come back to the area, and if or when you do please do not hesitate to give us a call and we will be more than happy to help you directly. Have a fantastic spring/summer. Alexis Williams Assistant General Manager

"Great hotel!!"

5
14/03/2016

We recently stayed at the Best Western for a bowling tournament. I would rate this as one of the top 10 hotels we have stayed at. Very nice, large rooms with comfortable beds. The entire staff was very friendly and helpful. Breakfast was great! Will definitely stay again and recommend to others.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning , Thank you for all of the compliments and your kind review, we really do appreciate it. We are very excited to hear that you had a wonderful stay here in Williamsburg and that you rated us one of the top 10 hotels that you have stayed at. That is very big accomplishment and we want to say "Thank You" for being a loyal customer to the Best Western Brand. When and if you do decide to come back to the area, please do not hesitate to give us a call directly and we will be more than happy to take care of you. Have a fantastic spring! Alexis Williams Assistant General Manager

"Nice GROUPON deal, nice room, staff"

4
13/03/2016

Room was clean, comfy beds. Great deal off GROUPON. Nice staff, they called our room shortly after we arrived inside to check if we needed anything. We Did not get the free breakfast as it was removed before 11 am check out. I would return and would recommend.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for your kind review. I am very happy to know that you enjoyed your stay. We work really hard to make sure that all of our guest feel like home and it is great to know that we our hard work has paid off with your family. I do apologize about the breakfast being removed before 11am. Our current breakfast time is 7am to 10am. If you do decide to come back to area please do not hesitate to give us a call and we will be more than happy to help you directly. Have a great spring! Alexis Williams Assistant General Manager

"Great staff"

4
09/03/2016

I am so late coming here to post a review of this truly nice hotel. We stayed Thanksgiving week, and got a great room at a terrific price. The staff was friendly, accomodating, and always at the desk where they should be. Good breakfast. Though renovations were being done while we were there, the workers did their best to be unobtrusive. The indoor pool was far warmer than that of any other hotel we've stayed in in a long time. And, at last, a hotel with a decent wifi. Not a bit of trouble with it as we've had at other places where they wanted the guests to upgrade to better wifi. Can't remember the manager's name, and I do want to mention her for exceptional attention to not only us, but other guests. She was the little pregnant one. Thank you!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you for taking your time to write a review about our hotel, we really do appreciate it. We are very thankful to have a heated indoor pool that people love. We have wrapped up most of our renovations and we would love for you guys to come back and check it out. Maris is a diamond to have on our staff and it is great to know that she provided exceptional service. When you come back to Williamsburg please don't hesitate to give us a call and we will personally take care of you. Have a great spring!! Alexis Williams Assistant General Manager

"good visit"

4
09/03/2016

breakfast was good but no make your own waffle, did have scrambled eggs and sausage patties. room was clean and beds were comfortable Less than 2 miles from colonial williamsburg but had to cross busy bypass road route 60 to get to sidewalk that leads to williamsburg

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for your kind review, we really do appreciate it. We have been thinking about alternatives to making our breakfast even more great and I will definitely make sure to mention making your own waffles. It is great that we are less than 2 miles from Colonial Williamsburg. If you ever decide to come back to the Williamsburg Area please do not hesitate to call us directly and we will personally assist you with your reservation. Have a great spring!! Alexis Williams Assistant General Manager

"Staff"

5
23/02/2016

Excellent Staff Rooms comfortable remodel looking great Kept very clean . We love the location of hotel easy access to downtown as well as Richmond rd as well as areas of interest. . Breakfast has good options coffee & tea available all day .

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Morning, Thank you so much for your review. We have been working really hard with our renovations for the past couple of months, and its nice to know that all the hard work has paid off. We are very lucky to be close to everything including all the eatery and history you can think of! We hope to see you again, and if you do decide to come back in the area please do not hesitate to call me and I will be more than happy to take of you and your family. Have a fantastic day! Alexis Williams Assistant General Manager

"Another Great Stay"

5
17/02/2016

Alexis Williams and her staff go out of their way to make guests feel like family. The hotel is beautiful, clean and the amenities are great! The indoor pool, heated Jacuzzi and fitness room where very welcomed after being out in the cold! Breakfast is hardy and delicious in the beautifully renovated dining area. Beds are super comfy!

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon Mrs.M, Its a pleasure to know that my staff make you feel like family. We strive everyday to make sure that our guest feel as comfortable as they would be at home, and to know that we have done that for you successfully makes us feel great!! We look forward to seeing you again. Have a great day!! Alexis Williams Assistant General Manager

"This was a nice affordable place while visiting Williamsburg, VA"

5
04/02/2016

It was a nice stay. The staff was very nice, rooms were in great shape, the pool was heated, lets not forget the free breakfast. It was in a very quiet area and walking distance to cracker barrel restaurant, which was nice.

Alexis W, Assistant General Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, Thank you for taking the time to share your review with us. It is always great to hear that our staff was great, we really do appreciate it. We have made some great improvements and there are a few more to come so we hope to see you again in the future. If you decide to come back to the Williamsburg Area, please do not hesitate to give us a call at 757-220-0880. We will be more than happy to help you with your reservation. Have a great day! Alexis Williams Assistant General Manager

"Great Hotel"

5
19/01/2016

We stayed for my birthday weekend 1/16 -1/18. Very nice hotel with great staff. Good location. Good breakfast bar and area. Room was a king with a nice bed. Internet worked very well. We were able to park close to our room for easy in and outs. Will return for sure the next time we are in Williamsburg.

Alexis W, AGM at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, We love to hear that your experience with our king rooms, good breakfast, great staff, and that you would want you to return is exactly what the talented staff work toward daily; providing a home away from home for all our valued travelers. When you decide to come back to Williamsburg please do not hesitate to five me a call at 757-220-0880. I will assist with your reservation directly. Have a great day!! Alexis Williams Assistant General Manager

"When Best Is Not the Best..."

3
18/01/2016

Williamsburg, VA is a wonderful place to visit and check out Colonial Williamsburg and Busch Gardens. For most people such as myself who visits Williamsburg, a good hotel is often necessary to take advantage of what Williamsburg has to offer. I decided to take my family to Williamsburg for New Year's. This trip was a gift to my two daughters for Christmas. Because I have tons of points for Best Western, I decided to use the points to stay at this Best Western. This is my experience while staying at this hotel. Location The best part about staying at this hotel is the location. It is not too far from many of the attractions in Williamsburg. If you want to get to Colonial Williamsburg, it will take you under 10 minutes, depending on traffic. If you want to visit Bush Gardens, it will take you about 15, also depending on traffic. The hotel sits close to downtown Williamsburg, so you can expect some very good restaurants. If you are looking for your common restaurants, you can find Golden Corral or Cracker Barrel. The area is very safe. Service There are a few things about this Best Western that made it just average. On New Year's Eve, I checked with my family. The receptionist that day was doing her job, but it was clear that she didn't want to be there. She wouldn't smile at all. It was like she was very mad that she had to work on that day. Once I saw her face, I wanted to just get my keys and bolt to bolt to my room. One receptionist that I want to give praise is Maris. She was phenomenal. I realized that I booked the room for two nights instead of three. I told my wife, and we went to talk to her. With a simple smile and a few clicks on her computer, she used some more of my points to add another night. She can also cook very delicious eggs. She was the bright spot that made this hotel a pleasant stay. As for breakfast, it is nothing special. You get your typical Best Western food such as eggs, cereal, and juice. The breakfast area has plenty of seats, but I wasn't a fan of how close the tables were to each other. It seemed like I was going to bump into other people when moving around. My wife noticed that the person who was serving breakfast didn't care about refilling certain breakfast items. When people were asking for a refill of the cereal, he didn't fulfil their requests. Room The room was neat and clean when we entered. You will get hygiene items and towels. The bed is very comfortable, even though it was a queen. Also, there's a flat screen TV, which doesn't provide any digital networks. I find this a bit annoying, but I'm nitpicking at this point. The room had an amazing view of Busch Gardens. When the clock hit midnight for New Year's Day, my wife and I got to see fireworks from Busch Gardens. Extras There's an indoor pool I didn't get to use the it, but my wife did. She enjoyed it and relaxed her very much. There's a workout room, but I would consider it below average. I say this because it just had three cardio machines and no weights. As for parking, there's plenty of parking. As for WI-FI, it's decently fast, but a lot of people can quickly bog it down. Overall, could you do better? Yes, you can. Is it the best of the Best Westerns? No, it's not. Is this suitable to check out Williamsburg? Yes, it is.

Alexis W, Assistant General Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, Thank you so much for your feedback on your recent stay at our property. I want to apologize for all the discrepancies that you had during your stay.I hope if you visit the area again you could give us another chance to make this up to you and also come and experience our new and improve guest rooms as well as new lobby. Have a great day! Alexis Williams Assistant General Manager

"Never pay full price for this place"

3
17/01/2016

I purchased this stay through Groupon, so it was reasonable. If I had to pay in season prices for this place, I would be very angry. The beds were very comfortable, but the tile work and cabinetry was well used. The shower curtain had a burn hole in it and was hidden by twisting the curtain and putting it through the soap dish. Breakfast was so bad, I had to throw out the english muffin before toasting it. The fresh fruit was old and looked it. The front desk staff was so professional and helpful, I expected a nicer stay. The indoor pool was being renovated so I can't say too much about the shabby look. The front lobby and dining area was very nice.

Alexis W, Assistant General Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Good Afternoon, I want to thank you for choosing the Best Western Plus Historic Area for your Williamsburg visit. I want to apologize for the experience that you had during your stay. I will be following up with the proper departments to make sure that these issues are taking care of. Once again I want to thank you for giving us your feedback and I do hope to see you here again, in the near future to show you that we have made the necessary adjustments to remedy the problem that you had encountered during your stay. Alexis Williams Assistant General Manager

"Great mid priced hotel and a great location for Williamsburg"

4
16/01/2016

This is a great mid priced hotel. We were in the area for the Bush Gardens Christmas lights and it was only a short drive from here. The rooms were large enough to hold a pull out sofa bed and a king bed.The carpets, bathrooms, and furniture were in good shape. They did skimp on the towels, as those were a bit thin and rough. The indoor pool was very large and had a large hot whirlpool bath. I was thrilled to find that the pool was actually heated and felt comfortable. During a rainy spell my grandson and I spent some good time in the pool. The location is in sight of several restaurants, including a Golden Corral. The traffic is a bit heavy for walking to eat. The room cost us $100/night including all taxes (which are several). My daughter & family stayed in a separate room. The free hot breakfast was the usual Best Western, which I enjoy. The seating was packed.

"IT MAY WORK FOR SOME, BUT NOT FOR ME"

3
14/01/2016

The outside of the building looks great. However, the inside needs renovations. To their credit, they have begun just that. The breakfast area is newly remodeled and nicely done. It has black top tables and white leather looking chairs. There are also two flat screens in the eating/lobby area. The continental breakfast was great the first day. It had a variety of items. On the remaining days we were there, they put out less breakfast items. The bathroom is small but it too appears to be newly remodeled and nicely done. There is a large flat screen television in the room. The business center is also nicely done. However, the carpets in the hallways are very dirty. In the room we were in, a portion of the wall is in a collapsed state. There is no exhaust system in the bathroom. The sheets and pillowcases had dried blood, paint, makeup or nail polish on them. The furniture in the room is worn and old. But the worst in my opinion is as follows: We had a Do Not Disturb displayed. Despite that, a housekeeper knocked at the door. We ignored it at first but she kept knocking. I finally answered as she was about to enter the room. She handed me a gift package courtesy of the hotel. It was bottled water, candy, a granola bar, and cheese crackers. She explained that she was told to knock even if a Do Not Disturb sign was displayed. The gesture was a nice one. I think management could have found a better way to ensure the guests received the gifts without disturbing them. Unless it is an emergency, Do Not Disturb means Do Not Disturb. Secondly, when we arrived, we had to go to the front desk three times because the lock would not work. Another guest on the first floor had the same problem. We finally had to ask her to come up to see if she could operate it as we were unsuccessful in getting it open. When she arrived, she stated the battery was weak and needed to be replaced. I wanted another room as we had to make several trips back to the car to bring our luggage in. She stated it was not a big deal and she would have the maintenance person replace the battery the following day. To her credit it was replaced the following day. She acted as though she did not want to switch our room. She told us just to make sure the card hit the back of the door. We did even though it took up to 3-5 minutes each time before it would open. Third, on our third day, I went to the breakfast area to retrieve a couple of packets of ketchup for my lunch after breakfast was over. The male attendant was sweeping the floor. As I retrieved the packets he stopped sweeping and looked up at me as though I was doing something wrong. It made me very uncomfortable. Lastly, on our last day the housekeeper kept asking my family member and I on four different occasions, from the time we went down for breakfast until we began to take our luggage out, if we were leaving. It became downright irritating. I do not understand what her problem was. I can tell you we were glad to be leaving.

"Enjoyed myself thoroughly"

5
04/01/2016

Very helpful staff. Comfortable room and bed. The indoor pool and hot tub were just perfect. I'll be back! This Best Western is very close to Colonial Williamsburg, a place I visit often. As a museum director, I go there often.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for your review! We are glad to hear that our location and amenities helped make your stay in Williamsburg such an enjoyable one. We always strive for our guests to have an experience like yours. Thanks again and we hope to see you again soon! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Best Western Historic Williamsburg"

5
29/12/2015

We were seeking a hotel so we didn't have to drive home from Christmastown tired. Our stay at the Best western became a mini vacation. The hotel staff was friendly and helpful, the beds were very comfortable, the breakfast is delicious and the pool and jaccuzzi open at 9 am so we went swimming prior to our departure. We plan on returning next year!

"First Romantic Getaway"

3
28/12/2015

The staff was outstanding!! The hotel was under renovations that were not noted on the website. The whirlpool tub was flaking when filled. The pictures of the Breakfast Room, King Suite, and Fitness Center looked a lot nicer than what was actually available.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing your thoughts about your stay! We are glad that we were able to wow you with our fantastic staff during this time of transition for us. We are sorry that you were not able to fully enjoy your stay due to everything that is going on, but we do hope that you give us another chance in the near future. That way you can see and experience what we are working so hard on to accomplish and enjoy everything we have to offer here in Williamsburg. Maris Pantoja Front Office Manager Best Western Plus Historic Area

"not bad (off season during renovation)"

4
23/12/2015

We visited 2 rooms 2 nights in December midweek. Although the place is in the middle of a renovation there was minimal disruption for either couple. The pool was open even though it is off season, unlike most hotels in the area. A bit high on the chlorine but for a hotel pool and the potential for problems it was not out of line. The breakfast was good with meat and eggs included which is odd for the area too. A bus group was occupying most of the seating both mornings but we got by ok. The room seemed clean and had no signs of improper cleaning. all in all for the price and the area it was ok. a lot of hotels in the area are overpriced tourist trap hotels with questionable cleaning and ammenties.... i will keep this one in mind for my next visit.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing about your stay! It is great to hear that you and your friends enjoyed your time with us in Williamsburg. We take great pride in offering great value, service and amenities for our guests. Next time you have plans on being in the area, give us a call! We will be more than happy to provide you with another great stay! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"you get what you pay for"

3
21/12/2015

For the rate it was ok...but the beds were pretty uncomfortable but the pillows were comfortable. The ac didnt work well. Breakfast area was total chaos and people had to wait quite awhile for food. Check in and check out was good and the staff were courteous.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for letting us know about your stay! We are sorry that parts of your stay were not up to par. Did you let the front desk know about your bed and a/c issues? If not, please feel free to contact me at [email protected] to let me know what room you were in or a bit more about your reservation so we can make sure these things are taken care of. The comfort of our guests is a top priority! Thank you again and I hope that you give us another chance to provide you with the stay and comfort that you deserve. Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Most Enjoyable!!!!"

5
19/12/2015

Had a great stay here for 4 nights, right from the door, the lobby was getting renovations, but you wouldn't know it,what I mean by that is that there were no disruptions to the lobby at all, the rooms were a little old, but very clean, housekeeping does a bang up job, the pool was a nice touch after a long day in Colonial Williamsburg, plus the closeness to the Williamsburg Info Center was great, also last but not least , was the breakfast, the usual fare, but was always hot, the place was kept stocked and clean by 2 gentleman, who were on top of things, the wifi worked great, plus the coffee and other things , yogurt, hot chocolate, tea was 24 hr which was nice.Also plenty of places to eat right up the street, my favorite Roccos and Cracker Barrell

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for your review! We are pleased to hear that you enjoyed your stay with us and your time in Williamsburg. It is our goal for all guests to have an experience such as yours. We hope that you come again soon to see us! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Staff"

5
17/12/2015

very nice & helpful, housekeeping did a very nice job. Breakfast staff kept dishes full. Hot food available variety was excellent. Construction crew was working daily to provide updates to lobby & breakfast area.

"Overnight Williamsburg Trip"

4
15/12/2015

From the outside the hotel looks neglected, but as soon as you step in the doors it is a different story! The lobby is beautiful and the customer service is exceptional! Although you can see the age in the rooms, they are VERY clean! The only negative of this hotel was how thin the walls were. Laying in bed, you could hear the person in the room next to you using the rest room (very awkward). I was very impressed with not only the customer service, but also the cleanliness. It's a great hotel to stay for a night or two.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing about your stay! We are so happy to hear that we were able to wow you with our great service during your stay. We always strive for our guests to be as pleased as you are with their experience. We hope that you will come see us again soon! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Perfect for weekend trip to Williamsburg"

4
14/12/2015

Our family visited Williamsburg and Busch Gardens this past weekend and this hotel was perfect for our needs. Front desk staff was friendly, room was comfortable and breakfast was adequate. Very close to historic area as well as Busch Gardens. Our only complaint would be the quality of the tv - poor sound and picture. We would stay here again.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for your review! We are glad to hear that you enjoyed our family friendly atmosphere, wonderful location and great staff during your stay. We hope to see you guys again on your next trip to Williamsburg! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Wonderful stay!"

4
12/12/2015

I am so glad we chose this hotel to stay during our visit to Colonial Williamsburg. We had driven down from Washington DC and were quite tired. It was nice to be able to take a lovely hot shower and able to relax on a really comfortable bed. The staff was polite and helpful. The location was perfect---- very close to Colonial WIlliamsburg as well as William and Mary. There were many places to eat closeby. The best part was that we had an amazing pizza place right across the parking lot which was open late into the wee hours! And so when we felt hungry for a late night snack, we just walked across and ordered delicious pizza that was out of this world! While I appreciated the hot breakfast, I wish the food had not been so fatty. Liked that I could make my own waffles though. I would recommend this place to all anytime!!

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for your kind words about your stay. We are so pleased to hear that you enjoyed our comfortable accommodations and amenities after a long drive down. We are working on improving our property and have great things in store for the future. We hope that you will come back and see us again to take advantage of all our great plans! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Williamsburg visit"

5
11/12/2015

Overall, I would say our visit was very good. A bit disappointed with breakfast as the eggs were a bit runny & the sausage links lukewarm. We did have problems with the room keys but that was corrected quickly but the bed comfort was not exactly what I would expect from Best Western.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for your review! It is great to know that you were able to enjoy your stay with us despite the areas of opportunity you encountered during your stay. We are working on improving all around and hope that you come back and visit us in the future to see all that we have accomplished! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Great stay!"

5
10/12/2015

We stayed here for 4 nights to visit Jamestown and Busch Gardens. Great location central to everything. Good hot breakfast and nice clean room. Pool area was nice as well son loved it. Will stay again and would recommend!

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for sharing about your stay! We love to hear that you and your family enjoyed your time with us and all that we have to offer! There is so much to see and do in the Williamsburg area and we are fortunate enough to be in a great location for taking it all in. Thanks again and we hope to see you soon for your next Williamsburg adventure! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Great stay."

4
07/12/2015

The hotel staff and the location (close to Colonial Williamsburg and William & Mary) are the best things about this hotel. The hotel was clean and comfortable, the internet worked, and breakfast was just fine. Would stay again.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing about your stay! We appreciate you taking the time to let us know that we were able to provide you with great service and a comfortable stay. We try very hard to ensure that all of our guests receive the same great service and accommodations at a good value for them. Thank you again for your review and we hope to see you again soon! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Don't listen to bad reviews"

5
02/12/2015

This was a great hotel. People complained previously about the breakfast and construction. The breakfast was good. If you want great, go out and eat. You could not really notice the repairs in the breakfast room. The room was clean. The pool was also clean. We were so busy, we only used it once! Every person that worked there was very helpful.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing such kind words about your stay! It is always great to hear that our guests are having enjoyable and comfortable stays like yours! We hope that you come back in the future and see the result of everything we have been working so hard on! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Average Hotel"

4
01/12/2015

When we arrived at front desk, the lady was not pleasant, no smile, just said license and cc . Made no conversation. Im thinking she was a manager because she was dressed different then other girls, and kept walking back to the back office(but not sure) Once we entered the room we immediately noticed the dampness feeling and saw it was very dusty. When we went to put our luggage on the bed we noticed hand prints all over the head board, i called front desk and asked to be moved ,The next room they put us in the a/c would not cool the room. The carpets were stained bad and turned all of our socks black. AND THE INTERNET NEVER WORKED DURING OUR STAY, THAT WAS HORRIBLE because my son was trying to do his online classes and couldnt do it. Other then those issues everything was fine. The breakfast area was clean and the breakfast attendant kept things stocked and he was very friendly. The house keeper (sorry dont remember her name) was very friendly and wished my son a happy birthday. This is a very nice hotel they just need to do some deep cleaning on their rooms and shampoo the carpets and wipe things down a little better in the rooms and tell their front desk ladies to smile. While we were there they were doing some remodeling in the lobby.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing about your stay. While it is concerning to hear about some of the issues that occurred during your stay, we are glad to hear that the staff were friendly and accommodating to your needs. We will be sure to use your comments to help us improve in the areas that you mentioned in the future. We hope that you will give us another chance on your next trip to the Williamsburg area. We have lots in store as we are currently working on improving our property. Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Great Place to Stay"

5
29/11/2015

The rooms were very clean. The bed was extremely comfortable. The hotel staff was accommodating. The breakfast was good, and the price was reasonable. We stayed during the Thanksgiving weekend and went to the Williamsburg Outlets.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for sharing about your stay. We are glad to hear that you enjoyed your Thanksgiving weekend with us! Williamsburg is a great area for Black Friday shopping, hopefully you were able to get everything you wanted! Thanks again for your review and we hope to see you again soon! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"AVERAGE HOTEL...AVERAGE STAY"

3
28/11/2015

Experience at this hotel had goods and bads and so I rate it average overall. Here's the pros and cons of our stay experience: Pros: 1. Close proximity to what you would like to do in Williamsburg. Colonial area is just a short trip down Richmond Road...outlet malls are a short drive the other direction on the same road...New Town area is a short drive down Monticello. Hotel is right off of Bypass Rd as soon as you turn onto it from Richmond Rd. 2. Wi Fi was great the whole time...a major plus for me. 3. Got a great night's sleep. Bed was very comfortable and there was little to no noise to disturb. Cons: 1. We and a handful of other guests got stuck in the elevator (a first for me). We had to push the emergency button and thankfully the doors finally opened). As we were departing, a guest who was already at the hotel was walking by and said it had happened before leaving me to wonder why there wasn't notification from the front desk to not take the elevator. We used the stairs the rest of the stay. 2. We had a nice HD TV but too bad there were no HD channels to watch. With no cable box, the channels were all analog and so they appear fuzzy on an HD TV. An upgrade is needed. 3. In our bathroom, there were what appeared to be numerous burn marks which appeared to be made by cigarettes on the vanity counter. Looks nasty and the hotel said they had a no smoking rule so either people are violating the rule or the counter needs replaced with something that looks better. So all and all...not bad but not great either.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing about your stay! We are glad to hear about what you enjoyed as well as our areas of opportunity. Thank you also for letting us know of the issues that occurred with our elevator. We take guest safety very seriously here and things like this need to be brought to our attention so that we can address these concerns. We greatly apologize for this inconvenience and hope that you give us another chance to provide you with great service and accommodations on your next Williamsburg visit. Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Showing its age"

3
28/11/2015

This property is in an extremely convenient spot for visitors of the Historic Triangle. It is showing its age, though. They are doing some renovation work in the lobby which is a good sign. The breakfast options are very poor. It seems like the owners are really trying to cut corners there, and it shows.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for letting us know about your stay! We are glad that you enjoyed our convenient location and your time in Williamsburg despite the inconveniences that ongoing property renovations are bringing to breakfast. We are definitely going to try harder to ensure that these hurdles do not affect guest satisfaction and experience. Your feedback is appreciated and we hope that you come back to see all that we have accomplished and enjoy all that it will have to offer our guests in the future! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Best Western Williamsburg"

5
22/11/2015

We love recommending Best Western motels. As a chain they are dependably an excellent value and have friendly, knowledgeable staff eagar to please. The Williamsburg Best Western is one of our return destinations each year. This year we were able to apply our Rewards points to the room, which made our free stay a bonus. The staff went out of thier way to not only remember, but make note of my birthday with a lovely card, gift bag, and a complementary bottle of wine from the local winery. The motel has always been clean, the rooms are very nice and the complimentary breakfast is extensive. Thanks Best Western, we look forward to staying with you again.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for sharing about your stay! We always love to hear such kind thoughts about our staff and property. Your continued patronage means so much to us and we are glad that we could help make your birthday the special day you deserve. Thank you again and we look forward to seeing you again soon! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Not the Best that Best western has to offer"

1
19/11/2015

I would suggest trying one of the other hotels in the area as this Best Western simply doesn't rank as one of the better. Although they had construction going on and had signs posted they simply put us into a room right beside the construction. The hotel was almost empty and it's obvious why.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for letting us know about your stay! We are sorry to hear that we were not able to meet your expectations due to the work we are having done throughout the property. We always strive to ensure that our guests have a enjoyable stay with us and we appreciate the feedback. We hope that you give us another chance to provide you with the experience that all of our guests deserve. Please feel free to contact me via email ([email protected]) or phone if I can assist you in making reservations in the future. Maris Pantoja Front Office Manager Best Western Plus Historic Area 757-220-0880

"Good Place to Stay"

3
18/11/2015

Hotel staff is very good. Rooms are well kept and clean. Amenities are good. The breakfast needs some improvement, not much selection, but what is there is good. This was my second stay at this hotel, and overall it was a good experience and I plan to use it again next year. A good place to stay and reasonably priced.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing your review! We are so pleased to hear that our service and accommodations continue to bring your back to our property. Thanks as always and we hope that you will enjoy all the changes we have in store! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Very good location, good price, average hotel"

3
12/11/2015

The hotel had a location that was great. It was close to everything in Williamsburg. There was a Kmart across the street and many restaurants that were very close. The price was reasonable. The hotel rooms needed updating(not just painting the old walls.) The rooms were clean enough but obviously had saw better days. There were a few signs for remodeling in place in the lobby. The rooms had the basic essentials. The staff left us with mixed feeling. Checking in was nice. I needed extra blankets and they were nice to get them. The next morning I took one of my kids to the breakfast in the lobby. The first employee (African American man) did not say good morning. Looked at me constantly in a strange way and was not happy I got coffee before he set up. So I went back up stairs and got my other kids (to give him 20-30 minutes to set up.) When I came back down another older(African American) employee was entering. He was polite to the staff but very rude to me and my kids. Why offer a breakfast if you are mad that guests are eating it? Overall, the stay was nice but was left with a bad taste in my mouth.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for sharing about your stay! It is great to hear that you were able to take advantage of our great location here in Williamsburg! It is also great that your check in went well and all of your needs were met by our front desk staff. We always strive to provide great service for every one of our guests, which is why your comments about breakfast are cause for concern. We will be looking into this matter and speaking with the proper employees to ensure that all of our guests feel welcomed and cared about during their stay. We are very sorry that we did not meet those standards for you and hope that you give us another chance to provide you with the great experience you should have received. Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Great staff, comfortable rooms, wonderful service."

5
10/11/2015

I recently stayed here while visiting Colonial Williamsburg. The location is great and the service was wonderful. The ladies at the front desk were so pleasant and friendly - glad we were staying there. The rooms are large, clean and comfortable. I had expressed a concern about the breakfast and the assistant manager wrote immediately to me explaining they are remodeling and the breakfast selection was temporarily limited. I was offered and apology and bonus points! WOW! How often does anyone ever respond to a concern? I will go back here if I'm in the area. Service is everything to me.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for sharing about your stay! It is wonderful to know that you enjoyed your time with us. We are working on some renovation projects and it has been restricting in some ways, but we are glad that we were still able to impress and provide the great service that we strive for. Thanks again and we hope that you come back and see where all of our hard work took us! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"The fun I had in Williamsburg"

5
09/11/2015

I come to Williamsburg at least twice a year I will be staying at Best Western from now on as long as they have rooms available my friends and I.The room was everything you could want and the price was right.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for your review! We are thrilled to hear that you and your friends continue to enjoy your stays with us! We always strive to provide great service and value to our guests. Thanks again and we hope to see you again! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"A definite choice for future stays"

5
09/11/2015

Excellant staff typical of Southern hospitality; make the guest feel warm and welcome; they were true to form. My husband developed a blood clot and could barely walk during the time of checkout. I requested a wheel chair but the hotel had none. but the staff jumped in to help right away. They assisted immediately and without asking they performed flawlessly. What a team!

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing about your stay! We always appreciate kind words like yours and are glad that you and your partner enjoyed your stay despite medical difficulties. We hope he is recovering well and look forward to seeing you during your next Williamsburg visit! Maris Pantoja Front Office Manger Best Western Plus Historic Area

"Best Value and Great Location"

5
05/11/2015

This BW locations continues to impress me with the quality of the accommodations, service of the staff and the reasonable rates. Its central location put you right in the heart of all the local attractions.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for sharing about your stay! It means so much to hear that our property continues to be your choice when staying in the Williamsburg area. We hope to see you again soon! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Great stay"

5
04/11/2015

Friends had recommended this hotel from their stay a few years ago. We were so glad we followed suite. The hotel was close or easy drive to everything we wanted to do in the entire Virginia Colonial Triangle and other places.. The staff were friendly and helpful. Great value. Planned on staying 2 nights but ended up 5. We will choose and recommend them again.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for letting us know about your stay! It is so great to hear that you enjoyed your time with us so much that you decided to stay even longer. There is so much to take in and enjoy in the area that a few days is not enough sometimes! Thank you so much for choosing to stay with and recommend us to your friends and loved ones. We hope to see you again in the near future!!! Maris Pantoja Front Office Manager

"personal"

5
03/11/2015

what a marvelous place to stay! surrounded by many tourist attractions. we were right next to the historical city and we did visit this for a short while. ran out of time. will be back in december. amazing how many acres of space this city holds. there are many other places we want to see so on our next trip we will plan time and points of interest.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for your review! We are thrilled to hear that you had such a great time with us. We always strive to provide every guest with an experience like yours. December in Williamsburg has so much to offer and is absolutely gorgeous. We shall see you soon! Maris Pantoja Front Office Manager

"Great stay!"

4
01/11/2015

We really enjoyed our stay this Best Western. It was in a great location, close to everything. This staff was friendly, the room was immaculate and very comfortable.The breakfast was ok. We never had a chance to use the indoor pool. The parking lot was huge and the grounds were well kept. I would defiantly stay there again.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for letting us know about your recent stay with us! It is wonderful to hear that your accommodations were enjoyable as well as your time in Williamsburg. We hope to see you again soon on your next trip to the Williamsburg area! Maris Pantoja Front Office Manager

"Vergy good hotel but in middle of nowhere"

4
31/10/2015

Not in real centre of historical area but not necessarily a negative feature as allowed closer access to the cheaper eateries. Still not a lot one can do in evening. Good breakfast and indoor swimming pool a real bonus and practical size.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing about your stay! We are glad to hear that you were able to enjoy your time in Williamsburg with us. We hope that you choose to stay with us on your next Williamsburg visit! Maris Pantoja Front Office Manager

"Nice, reasonable hotel"

4
30/10/2015

We met our son in Williamsburg for a family vacation, and to re-visit Busch Gardens. The hotel offered military rates, and a hot breakfast, so we were very pleased. Our stay was very pleasant and the hotel is convenient to all attractions.

"Nice place to stay"

5
29/10/2015

There are many restaurants and shopping places close to this hotel. It is easy to find with or without GPS. The staff was very nice to us and the room was clean and comfortable. This was the second time that we stayed at this hotel.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing about your stay! It is fabulous to hear that you continue to enjoy your time with us in the Williamsburg area and taking in everything there is to see and do. We hope to see you again soon as we are in the midst of some exciting new changes! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"No Complaints Here ..."

5
27/10/2015

Our stay at the Best Western PLUS Historic Area Inn in Williamsburg was pleasant. It was convenient to everywhere we needed to go. The room was very nice and comfortable. The breakfast varied from day to day. Overall, we would return when in the area.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing your review! We are pleased to hear that your stay with us was an enjoyable and comfortable one. We hope to see you again soon as we do have exciting plans and improvements in store! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Nice place to stay"

4
26/10/2015

Hotel is very clean and close to a lot of restaurants. Staff is very friendly and helpful. Price is good, and is close to Colonial Williamsburg, Busch Gardens, Water country and shopping. Would definitely suggest this Hotel to anyone who wants a stay at a descent price close to amenities.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for your review! We are glad to hear that you were able to enjoy everything that Williamsburg has to offer from our great location! We look forward to seeing you again on your next Williamsburg adventure! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Groupon clients beware!"

1
26/10/2015

Check in: Oct. 2, 2015 Best Western Plus Historic Williamsburg, VA - Room 131 Purchased GROUPON on Sept. 28, 2015 @ $97.97 Immediately noticed the smell of stale cigarette smoke in the room. This is advertised as 100% Non-Smoking Best Western Plus. Went to the a/c unit and pulled the filters (see photo) which were grossly dirty. The unit had mold growing on it (see photo). The carpet was stained, dirty and discolored. Apparently it had not been cleaned (as in shampooed) ever! The drapery sheer was torn. There were holes in the wall that were unpatched but painted over (see photo) at the nightstand. The microwave/frig unit cabinet was old, and the particle board cabinet was delaminating. The surface could not be really clean because of the numerous voids in the particle board. There was a weak, single low-watt light bulb over the corner where this was kept but no service area or counter. The headboards showed skin oil spots where heads had rubbed. Metal door jambs on bathroom door were rusted up to 1” above the tile floor. The paint was bubbling around the door jamb. The internet rate for this room when we signed into the “free” wi-fi was $69. We paid $30 more on Groupon. I don't know if we got the terrible room BECAUSE it was a Groupon of if everyone gets this quality of room. We asked the night manager to come and inspect the room. She came quickly and acknowledged the room and moved us to Room 127 which had similar issues, however, the a/c unit was cleaner and the room smelled better. We still wiped the entire room down with sanitary wipes – cabinets, countertops, remote control, headboard, light fixtures, etc. The ground floor rooms where we were located are next to the washer & dryer room and arcade. There is no ice machine on the ground floor. I had to go to the main desk for directions to find ice which was located on the upper floors (2, 3, 4) The upper floors appeared to have been better treated and were nicer in general appearance. I telephoned the hotel the day before arrival and asked for a handicapped room to accommodate my 88-year old mother who is disabled and my 68-year old husband, who is also disabled. I was told that the (1) handicapped room was already taken for that night. Is it possible that a large facility ONLY has 1 handicapped ADA compliant room? I felt this BW was so below standard that I contacted Best Western HQ to report this incident. I phoned Groupon to let them know that their clients were NOT getting quality rooms and were being overcharged based on the Wi-Fi rate at check in. I sent photos to BW Complaint Dept. Having been a Best Western Gold Member for 25 years, I have stayed at many different facilities. This experience was the WORST I have encountered and I believe it is because the management reserves specific rooms for Groupon purchase and truck drivers. I am not the type to file formal complaints, but this BW was terrible and the management should be held accountable. If I had been a BW online customer, walked into this place and been offered the room, I would have cancelled and walked out. But, having spent nearly $100 on Groupon and no way of cancelling or getting my money back, I was stuck. This property is in no way a PLUS facility. The common internal carpets were dirty, worn and stained. The breakfast area was dark, dated furnishings, and cramped. The internet photos are clearly from a time-warp period of newly decorated or constructed rooms and in no way are a representation of the rooms offered to me.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for taking the time to share about your stay with us. We always appreciate hearing our opportunities for improvement from our guests. We are very sorry to hear of the issues that you encountered during your stay. We always strive to provide a great experience for all of our guests, no matter how they booked with us. Based on your comments we definitely did not meet your expectations and we greatly apologize for that. Your comments have been shared with our team and have been used for training and follow up purposes. It is very important to us that we make sure future guests to do not have a similar experience. Thank you again for bringing these issues to our attention. We hope that you give us another chance to give you the kind of stay that you and all of our guests deserve. Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Awesome Hotel"

5
26/10/2015

This hotel and staff are amazing! They made our stay excellent and we will be returning. The food was wonderful and the rooms are great. I would recommend this hotel to any of my friends or family that would be coming to this area.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for sharing about your stay. It is always a pleasure to hear such kind words and know that our guests greatly enjoyed their time with us. We always strive to provide great service to all of our guests and we hope to see you again soon! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Clean & Comfortable"

5
25/10/2015

Since we were visiting many of the local attractions in the area, we were looking for a room that was both clean & comfortable and the Best Western Plus was spot on. The room was clean and the beds were very comfortable. The towels were big and soft and our room also had a refrigerator & microwave. The Best Western Plus was only a few minutes from Colonial Williamsburg, 8 miles from Busch Gardens & 18 miles from Yorktown. The complimentary coffee & hot chocolate 24/7 were nice after a long day & chilly night. The complimentary breakfast was good too. Our favorites were the bacon, eggs and yogurt. The tater tots & french toast sticks weren't as good as they tasted like the metal pans they were sitting in, but still no complaints. Remember it's a free breakfast. Our only regret was that our trip was a short one so we weren't able to play the miniature golf course right next door, go to Jamestown & do some shopping. We also did not have time to use the indoor pool or gym. We will be back in the spring to experience more of Williamsburg and to stay at the Best Western Plus again.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for sharing your review! We always love to hear that our guests were able to enjoy their time in Williamsburg as well as with us. We are thrilled to hear that we will be seeing you again. See you soon! Maris Pantoja Front Office Manager Best Western Plus Historic Area

"Clean & Comfortable"

4
19/10/2015

The staff is great and the rooms were clean. The breakfast was very good and there were so many people eating it was hard to find a seat. But is was worth it. There was such a buzz of excitement in the people getting ready for the day's activities. We are looking forward for our return with more family members.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing about your stay! It means so much to us that you enjoyed your time with us so much that you plan on coming back with family. We pride ourselves on providing a warm and family friendly atmosphere for all of our guests. Just give us a call when you are ready to come back and we will be more than happy to assist you in planning your next Williamsburg adventure! Maris Pantoja Front Office Manager

"Pleasant Place to stay"

5
13/10/2015

Love the location of this Best Western. It's across from Pirates Cove Putt Putt, which has two wonderful courses, and Dairy Queen as well. Convenient to Colonial Williamsburg, and just a few minutes from Busch Gardens. Nice indoor pool, and a well supplied breakfast bar has always been popular with our family.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for sharing your review! Not only do we appreciate all the kind things you had to say about your stay, but we are absolutely thrilled that you had an even better stay than last time! We are constantly striving to be the best for our guests and it is great to know that we are hitting that mark. We hope to see you again soon as we still have more exciting changes in store! Maris Pantoja Front Office Manager

"First Night of Vacation"

5
04/10/2015

Because of a family party, we checked in late so we couldn't participate in all of the amenities offered. The hotel was clean, the staff was efficient, the breakfast was standard continental. There were several people eating breakfast on Sunday morning and the staff worked efficiently to keep the breakfast bar well-stocked.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for sharing about your stay! It is great to hear that you had an enjoyable stay here with us in Williamsburg! We also appreciate the kind words you have to share about our staff. We try hard to ensure every guest has an experience like yours. Thanks again and we hope to see you again soon! Maris Pantoja Front Office Manager

"Nice staff"

5
29/09/2015

The staff was very friendly and was even able to get us in a room early which was very helpful as we had traveled all night and were very tired. The room was clean and nicely decorated. The breakfast had a good variety of food that was hot and cold.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thanks for your review! We are glad to hear that our staff was warm and welcoming during your visit and that we were able to accommodate your needs during your stay. We hope that you choose to stay with us next time you are in the Williamsburg area! Maris Pantoja Front Office Manager

"Great stay at Best Western"

5
26/09/2015

Enjoyable, clean, comfortable stay. Complimentary continental breakfast, free wifi and friendly staff. We (my wife and I and when our kids were still at home) have always stayed at Best Western. We feel sure we will be safe and comfy. Thank you! The king size beds were the best! We had a great nights sleep.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you so much for sharing about your stay! Reviews like yours always fuel our team to continue to do our best and keep up the high standards we set to meet for our guests. We are so pleased to hear that you had a great stay and we hope to see you again soon! Maris Pantoja Front Office Manager

"Short stay in Williamsburg, VA at Best Western"

4
25/09/2015

Our visit to Williamsburg and Jamestown, VA was more comfortable with a stay at the Best Western Plus. The motel is not the most modern, BUT it had everything we needed to help make our nights stay welcoming and comfortable. The staff were very friendly and helpful. The room was clean, fresh linens (towels were still warm, in fact!), exercise room, indoor pool and a breakfast available. The facility is centrally located with easy access to Colonial Williamsburg or the shopping outlets and plenty of restaurants located near. AND I shouldn't forget the freshly baked chocolate chip cookies provided - Yum!

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for such kind words about your stay! It is wonderful to hear that you enjoyed your time in Williamsburg with us. We strive to provide a clean and comfortable environment for our guests to enjoy everything that Williamsburg has to offer. We hope to see you again soon on your next trip to the area! Maris Pantoja Front Office Manager

"Well Run Best Western"

4
23/09/2015

This wasn't the fanciest Best Western my husband and I stayed in, but it most satisfactorily met our needs for a comfortable night's accomadation in the Williamsburg area. Room was clean and included a microwave and refrigerator which we did not use, but would be helpful if traveling for more than one night. It's name is a bit misleading because it is not within walking distance of the historic area. Breakfast had good variety and was well maintained. They do need to upgrade their bed pillows.

Alexis W, Front Office Manager at BEST WESTERN PLUS Historic Area Inn, responded to this review
Thank you for sharing your review! We are so pleased to hear that you were able to enjoy your short time with us here in Williamsburg. We hope that you choose to come and see us again next time you are in the area! Maris Pantoja Front Office Manager