Best Western Plus Wichita West Airport Inn

Friendly and professional staff. I called to make my reservation and the front desk was very accommodating. Clean rooms. Comfortable bed. Although it was next to the highway, the noise wasn't horrible. Breakfast was very good. Was pleasantly surprised with the different protein options each day.

Yes, it was clean... But stay on opposite side of Highway. The room fan is extremely loud. Traffic noise kept us up most of night. Pillows are very uncomfortable although bed is quite cozy. Breakfast is the basic bad boring fare presented in a clean and attractive way. If you stay here, I recommend driving up West avenue to Le Monde Cafe and Deli for quality food. The other nearby restaurants are all fast food fare.

Stayed a couple days when my truck broke down passing through Wichita. Called several places and this was the only one that would check me in early (about 9 am). On arriving the place was clean and well cared for despite it being winter weather. Ms. Wendy at the front desk was phenomenal and very helpful in me getting settled and explaining various culinary options were available. Room was spacious, comfortable and very clean. The maids were very friendly and made sure I had everything I needed for my stay. And the hot breakfast was the best I've ever had in a hotel!! If you're in Wichita and don't stay here, you're doing yourself a serious injustice!!!

Several positives. Decent breakfast and nice lobby. Ver professional front desk checkin. Comfy beds. Plenty of restaurants fairly close by. Easy access off the highway. Unfortunately are room was in disrepair. Loud AC unit, continuous fan did not work, loose outlet in bathroom, half the toilet roll holder missing and a squeaky stuck door. Reported on checkout and front desk took it seriously.

Completing the reservation with Wendy was a smooth process. She was prompt and professional over the phone and when checking out. The welcome desk staff were also professional during check-in. The rooms were clean and comfortable. The hotel shuttle was easy to reserve and on time for the airport. I would stay here again based on my experience.

My husband and I have stayed at the Best Western Plus Wichita West Airport Inn while visiting family in the area about a dozen times. Always a clean room. Always helpful and friendly staff at the front desk. Great value for the accommodations. There have been a few times where we have had to make last-minute trips to Wichita and this hotel is full--always a disappointment when I know that we won't be staying here. Close to US 400, but we don't hear traffic in our room. Breakfast buffet is good and saves us time and money before we continue our travels. While not important to some people, this hotel is close to a convenience store where we can get a snack to take to our room in the evening or gas up and go after we checkout.

Staff, check in check out, breakfast, clean and bright, TV, wifi connection, and parking all good. The only thing I found out of service is the 2nd floor ice machine. Would love an indoor hot tub for guests. Loved that breakfast had a two waffle irons. I have stay here and the Best Western on the east side of town on Webb Street.

Great location with access to many chain and local restaurants. Room was spacious and clean with nice outdoor area with pool. Staff was pleasant and very willing to assist. Very positive experience while traveling for work.

Clean with a friendly staff and ample breakfast (free). There is the sound of jets, which is to be expected. I arrived late and was pleased to see a well-lit parking lot. Would definitely stay here again. Total cost with tax was $103. Great deal.

This hotel has the worst front desk staff i have ever encountered while checking into a Best Western I have worked for Best Western for almost 7 years and I know for a fact that this hotel is not Best Western Plus standard definitely not with the front desk staff attitude I would not recommend this hotel to anyone

I've been staying at this BW for 3 years because I have a college student in Wichita and have previously been very satisfied, hence my frequent stays. However, this time it was not the same. At all. The 1st room they gave me - the bed was broken, literally, and there were left-over food containers in the fridge. The next room as better, but in the morning I discovered the coffee maker didn't work and the towels were rags. I reported the coffee maker to the front desk since I was staying two night, but nothing was done. This stay didn't live up to the stays I've experienced the previous three years. Super disappointed!

Friendly staff, nice amenities like freshly baked cookies and an espresso machine, great hot breakfast, clean spacious rooms. Definitely a pleasure to stay here and I slept very well. Seriously, an actual espresso machine and I drank the ordinary coffee!

The staff was very friendly and accommodating. The kids enjoyed the clean pool area and room. Our check in process was very easy. The breakfast was very good and the airport shuttle driver was very friendly and right on time. We have no complaints.

The employees need to have better knowledge of the services offered to the rewards members. I think the lack of knowledge is the reason for the quality of their service. Also, they need to change the carpets for the hallways some of them are really filthy.

We had a funeral for a family member with the majority of the family from out of town. We choose Best western plus because of its location and it had an AARP discount and most of the people were seniors. They gave us access to a meeting room where we could all, 30+ people, gather to visit. This was very convenient and a great way for us to all reminisce about the good old days. Thank You, Thank you for your hospitality and kindness during our time of sorrow. Check in was easy and any ?s were answered.

We stayed one night, but it was a comfortable stay. Nice, comfy bed, bathroom and breakfast area. Good hot breakfast available. Location worked well for us - easy to get on the main highways and to some restaurants.

Room was pretty hot even though we had the a/c turned down to 64 degrees. There was little water pressure in the shower. Breakfast was very good. The bed was a bit dated with an older mattress, but it was comfortable enough. One elevator was not working. The front desk lady, Wendy, was the nicest and most helpful person that I've dealt with in a long time.

I have stayed at this property a dozen times in the past ten years. This time, some clever person in management decided to tack on a four dollar "Property Fee" on my bill AT THE TIME OF CHECK-IN, over and above the amount shown for the final total on my Reservation Confirmation. Found out immediately, because my card immediately gives me a heads-up on every purchase over $50, so I know this wasn't a block against damage or similar. I don't steal your towels, Best Western, don't try to pick my pocket.

We have stayed here many times because it's clean & affordable. Even after covid when everything else seemed to skyrocket. The staff is friendly. The breakfast is good. The rooms are clean & comfortable. The bed is very good too. There were people in the pool but we didn't use it or the gym. Looked fine though!

I stayed 3 nights at this hotel. We were in town for a ball tournament. We spoke to the hotel about the possibility of an early check in when reserving. I called 3 days prior and was told to call the morning of check in. I called the morning of check in and the receptionist was rude. I can understand if there aren't rooms available, but to be rude is just poor customer service. When we arrived at the hotel, the receptionist was out front of the hotel smoking by the front door. This is a huge pet peeve of mine. I don't enjoy walking through a cloud of smoke to enter a smoke free building. The hotel was clean. Our room, the common spaces and the kitchen area were always clean. The breakfast was hot and good options. We had an issue with the toilet, and it was repaired immediately. The key card reader by the entrance to the hotel from the pool needs to be replaced. After exiting the pool you had to walk around to the front door or another door to re-enter the hotel. We would probably stay here again if we were in Wichita. Overall it was okay, my main complaint is the friendliness of the receptionist. One was very nice, the others seemed annoyed to be bothered.

Room was clean and furnishings nice. The desk clerk that checked us in was friendly, but no one else was. Was hard to get someone's attention at the desk and once when told they didn't have something I asked for, received no apology. One elevator broken the whole time we were there. Handicapped stall in the bathroom near the workout room was out of order all weekend. Claimed to be non-smoking PROPERTY, but most times we went in and out, someone was smoking beside the front door so that you had to walk in a cloud of smoke to come through. The tv had to be turned on and off on the monitor itself before you could use the remote, but there was nothing in the room to tell you that. Before I knew the “secret” I had to unplug the tv before I went to bed. We had several family members staying there, and it appeared that was the case in their rooms too. Very few outlets. No place to plug in the coffee maker where it was located.

I picked this hotel blind off a travel site. I picked a gem!! This property is less than 10 minutes away from many local attractions. Dining and shopping venues are just streets away. It is quiet, and very clean. My room was spacious, the A/C worked well, the shower had good pressure, and the water was hot. My bed was clean and comfortable. There is a Keurig, Keurig cups, closet, mini fridge, microwave, and small sitting area (desk area and chair too!) This property offers a FREE, hot breakfast from 6-9 each morning: waffles, eggs, biscuits and gravy, a meat patty, cereals, danishes, muffins, coffee and juices. There is a workout room, meeting rooms, ATM and swimming pool. For anyone wanting to tour Witchita, this is the perfect place to stay.

I can truly say that my stay here was the BEST experience I have ever had in all of my traveling and staying at hotels. The staff was so incredibly nice and went above and beyond for us. They were so accommodating and friendly! Laurie, Wendy & Columbus were the employees that helped us and we can't thank them enough! 10000/10 would recommend!!

Our whole floor stunk like sewer We rsvp 5 rooms. staff was unhelpful when we complained, even though we heard the front desk lady offer a House room to the couple in front of us She told them that they had 5-6 house rooms and of course they were allbooked and had no other rooms we asked to speak to a manager and she said he wouldn't be in until the morning when i went to talk to him in the morning, he called into work I left a message and by Wednesday he had not called and i left another message and i called on Saturday and never received a call back I wouldn't recommend this hotel as the staff didn't want to get off their phones or out of their chairs

We stayed at this location mid January and were pleased with our stay. I was in town and needed a place to stay for an overnight trip and this location seemed to be where I needed to be for an appointment the next day. The staff was courteous, check-in was quick and our room was comfortable. My young daughter and husband came with me and both enjoyed the room. We had the two queen beds and they were clean and comfortable. One of the downsides, though, is this hotel is right off of the highway and we could hear every car that passed by, though it was dampened a bit. That did not impact our sleep however, but was worth noting if you have trouble sleeping with noise. A Unique circumstance, I received a call advising that the hotel had no hot water. I opted to stay, since I was staying just the one night. We were surprised to see the full breakfast in the morning. The breakfast area was comfortable and the food area was larger than expected. Food was your standard: sausage patties, eggs, biscuits and gravy, potatoes, pastries (including danish), waffles (with a cute BW on one of the waffle makers), cereals and juice. It was pretty standard, but I don't expect a gourmet meal for something that is complimentary. Overall, we enjoyed our stay. The staff was really the best and they were patient with my daughter as she talked their heads off. Definitely would stay again.

Had zero issues while staying at this BW this past weekend. Breakfast was good, hotel was clean, staff was friendly and the location was excellent. Will stay again. The breakfast staff was very friendly and kept the place looking great!

This is a clean hotel with nice clean rooms. Breakfast is fine and location is convenient. The Parking lot in the front and sides is well lite, so feels very safe and secure. There are eating places nearby so finding something to eat is easy enough also. There is a Kwik-trip across the side street that is VERY well stocked and Clean. Easy access for gas and snacks.

First impression of beds wasn't good. They both were lumpy all over because the comforter was bunched up badly in every square of it. Looked very unappealing. However, the bed was comfortable. Bathroom was a disappointment. Shower curtain was limp and hard to keep closed. Tub and shower fixtures were corroded. There was no toilet paper holder. TP sat on the counter. Furniture looked worn.

Never, under any circumstances, will we ever again stay at this Best Western location. Overall operations and guest services at this property could easily serve as ultimate bad examples for the entire hospitality industry. We arrived at 8:25 pm after a 12-hour drive from Minnesota, interrupting the front desk clerk's dinner. With the least possible eye contact or conversation, we were given a keycard to room 300. After loading the bellman's cart with our luggage and other items we took the elevator to the third floor and followed the signs to room 300. As we approached our room, I noted a young woman was exiting it and the door was ajar. I asked if she was in room 300 and noted a young child was also in the room. She did not speak English but smiled and indicated 300 was her room. We apologized for the interruption, turned, and took the elevator back to first floor, along with the bellman's cart. At the desk, I explained to the clerk (I think her name was Shauna(sp), that 300 was already occupied. Her only response was to tell us it wasn't occupied in the system. I assured her we hadn't imagined the young woman and child we saw in the room. Again, she stated it wasn't occupied in the system. Without further conversation, the clerk prepared keycards for room 302 and handed them to us. Back to the elevator, up to the third floor, down the hall to room 302 - where we were again met by the same young lady from room 300, but also a Hispanic gentleman who was coming out of room 302. I explained 302 was our room and the gentleman said he and the young lady had been resident in rooms 300 and 302 or the past five days. As we started back to the elevators, a second Hispanic woman approached and in very limited English told us they were part of the hotel's housekeeping staff. We again returned to the lobby with our bellman's cart and accompanied by the second Hispanic woman. I again told the clerk the room she had given us, #302 was already occupied, and again she could only say it wasn't occupied in the system. The Hispanic woman somehow communicated with the clerk that the system was wrong, and the clerk eventually gave us a keycard to room 310. The Hispanic woman then returned to the third floor along with us and the bellman's cart, where we went to room 310. When I entered the room and turned on the light, I saw the bed was unmade, the ice bucket was sitting on the dresser, and the bathroom was littered with towels, etc. The Hispanic woman saw the same things and came to the same conclusion: the room was used and never cleaned or made up. This time, my wife stayed on the third floor with our belongings and the bellman's cart, and I returned to the lobby with the Hispanic woman where I informed the clerk that room 310 was dirty and not ready for use - regardless of what her system said! The clerk didn't take my word for this until she conferred (somehow) with the Hispanic woman! At 9:30 pm, a full hour after we arrived and three fruitless trips to the third floor, we were given the key card to room 303, which wasn't occupied and wasn't dirty. But that isn't where this nightmare adventure ends. As we prepared to check out, my wife went to the lobby to get a bellman's cart. She was gone so long I began to worry and was about to call the front desk when she returned to the room - sans a cart. She told me when she arrived in the lobby there were no carts. She then spoke with a clerk named Julie and explained she was looking for a cart. Julie told her they only had one cart and it must be in use. This is a four-story property, and they only have one cart!? Julie then checked the security cams and told my wife it wasn't in any of the halls, so it must be in someone's room, and she couldn't do anything. My wife also briefly shared our experience from the night before with Julie, who said the story was "all too familiar." After making multiple trips from the third floor to our car with our luggage and coolers, I spoke with Julie and learned she was just filling in. She was actually the sales and special events manager for the hotel. I gave her my sincerest sympathy; she cancelled our room charge. No, that wasn't the final chapter. As we prepared to leave, my wife poured two cups of coffee from the urns in the lobby but couldn't find any lids. The breakfast service woman said she would get some from the storage room. That's right! They were out of lids!

My wife and I really liked most things about our stay at the hotel. The bed was comfy and the room was very clean. The hotel overall was very clean and modern. The breakfast was one of the better free ones we have come across in years of traveling. The only bummer was the heater in the room. It sounded like the bearings were going out on the blower fan, so everytime the fan kicked on, which was often (it was below zero outside), it was extremely noisy. I would stay again, as I figure the fan issue was probably an isolated issue.

The first night, I was given a room on the first floor, and the bed was not made well. The next morning, a hot breakfast was ready to enjoy. Two nights later, I was given a room on the 4th floor, and the bed was made very well. I did not eat the hot breakfast. The morning staff was very kind and friendly. The night staff not kind or friendly.

We made our reservations online for a King suite. When we arrived to our room it had 2 queen size beds...that were unmade, obviously never cleaned after the last people that stayed there. We went back to the desk and were told they were booked full after the gal looked at her screen about 10 minutes without saying anything to us. Then after saying they were full she told us she would "upgrade" us. We got to our room and it was a King suite which is what we originally made our reservation for. Breakfast was so-so. They no longer have hot oatmeal and the gravy for the biscuits was runny like water. Very unimpressed with this stay. Also, we always receive an email after our stay asking how they did...we did not receive an email this time. Guessing they didn't want to know.

I have stayed in this hotel for severa years and it WAS my go to when traveling for work and for family trips. It has been about 2 years since I stayed in this hotel and those 2 years haven't been very good to the hotel. The carpet in the first floor hallway is dirty and stained. The really cool water feature in the Lobby/ breakfast area wasn't working and looked very dingy the furniture was as scratched , stained and dirty looking . The buttons in the elevator are all but unreadable.. the second floor had several lights that were either broken, missing the lens or flickered like a strobe light. Even with the poor lighting you could see the peeling wallpaper missing ceiling tiles and dirty carpet was becoming a theme on the second floor.. inside my room 240 the wallpaper issues continued. The bed appeared lumpy (I did actually sleep okay) so I t may have been the comforter . The inside of the bathroom door appeared to be scratched up by a pet of some kind that was locked in the room( despite the no pet policy). I also echo the concerns about the pool even though it's out of season clean it cover it or something. The breakfast remained very good as it had been in the past. I hope the owners realize that they need to invest some money here. The location is very handy it would be a shame to see this location to continue down hill.

Pool looked nasty. I understand wintertime. However, the pool looks like it was never cleaned. I have a pool and can keep it clean during winter. Looks like it is no longer used. Arrived late and front door was locked. The front desk staff did not look happy that I arrived, and I was bothering them. First bed in room 200 leaned lower to the right at the head side of the bed. This made me feel my feet where higher than my head.

I think for the age of this hotel, it was fairly good, despite very antiquated furnishings period if you don't mind overlooking the 70s, style furniture and atrocious carpeting, it is clean and quite bigger than a regular hotel room, with a sitting area and kitchenette. Everything worked properly a little updating would be nice as when we drove up I was not impressed with how it looked from the outside… Had I not already had nonrefundable booking I wouldn't have stayed here just based on what it look like from the outside.

My car was keyed in the parking lot, our toilet overflowed all over our room and into the hallway, the telephone in our room didn't work to call the front desk for help, and maintenance didn't come for over an hour. Front desk was I'll-equipped to handled all the things going wrong here. By biggest complaint is there was not a single apology for what we endured, and we couldn't get a full refund on the spot because there was no manager on duty all weekend.

We've stayed here twice so I can confidently say you should look elsewhere for your stay. It's tempting with the price and you may (like many of the positive reviews) have an ok experience for the money. BUT you also might experience a police chase in the parking lot and hotel, get checked in and charged twice for one room, get bumped because they're booked (ie so many rooms closed due to maintenance issues), have water that leaks from an upstairs toilet into your room, among many other small issues. On top of that their customer service is TERRIBLE!

The area where this hotel is located made us uneasy. There was however an bright street light we could park under outside our window. There was a lot of traffic through the parking lot and this didn't make since, the hotel only has one side street to get into it and you have to travel through a convenience store parking lot to get to the hotel. We didn't rest because cars kept stopping in the parking lot like they were checking out all the parked cars. The room was cramped and smelled musty. I usually stay at BW hotels, but this really disappointed me for a Plus. Normally I stay in Plus because they are usually nicer than the regular BW. The staff made me feel like I bothered them to be checking in.

Lots of things to do within walking distance. Nice place to stay. I would give it two thumbs up. You need to try their cookies at night and their full breakfast in the morning. Beds and bathroom are very nice and clean. Plenty of towels and show things to use.

As long as freeway noise doesn't bother you, this hotel was adequate. We had a couple issues in the bathroom which should have been an easy fix but weren't taken care of. Bathtub drain didn't stay open during shower and the showerhead was not great.

My daughter and I had a magical reunion in Wichita and enjoyed a first class experience at the Best Western Plus Airport. Staff were friendly and helpful, coffee was always fresh, and food was tasty. Perfect location to get to east or west sides with ease. Will stay here again!!

Manager Aaron Girrens he's very rude and he don't care about customers. he taking bad word on the customers back. Also is on bad mod all the time, Also since when he take over as a manager. if you forget something on the room, forget it because the housekeeper not return the items to the front desk and the manager not do anything about it.

We like to stay here when in Wichita. It's a very clean, comfortable room with good sleeping mattress! The help is friendly & helpful. The breakfast is delicious! We haven't used fitness room but it looks nice also.

The hotel was clean, we got in late and we were greeted by a very friendly welcoming Girl at the desk. Breakfast was above and beyond. Rooms are great, beds are very comfortable. No complaints here. Highly recommend!

Hotel is nice and clean, great breakfast, cold and clean rooms, and great staff. Looking for a hotel close to the road and amenities, this is your place to stay. Extremely close to the freeway and gas station. Really great place to stop and stay for your needs.

This is our go-to Hotel when visiting Wichita, KS. We try visit multiple people while in town so the location of the hotel is a definite plus!! The breakfast is great!! We have stayed here many times and we are never disappointed.

Very courteous staff. Room was clean and had comfortable beds. We had a very early 5:30am flight and the shuttle was very accommodating by being ready at 4:15am. We used the park and fly service and it was really nice to find out that if you stay the night before your flight you can leave your car there for up to 7 days for no charge. Thank you Best Western!

Here for College visit - staff was welcoming and kind; room was clean and had comfortable beds; lots of choices on delicious breakfast where staff attentive & area very clean (also had soup offered at night!). We had a quiet, safe stay for 2 nights. Next time we are in Wichita, we will stay here again.

Traveling as family with three Autistic children ages 5, 8, and 10 had very late check in 2:38 AM my family sent directly to room that was already occupied by people. Thankful children and wife not shot for disturbing occupants. Having worked in a Hotel I can see how this happens. The room they gave us had many issues. 1) The toliet required me to place my hands into the tank to wiggle float so it would flush. 2) The closet doocame off the track and about fell on my oldest son. 3) My daughter said, " Daddy, what are these neat bugs on the wall?" The neat bugs just happened to be roaches. I killed one the other one got away, but while I was searching for it 4) I found what appeared to be a dried dog turd. 5) I would have called the front desk, alas the phone didn't work so I went to the front desk approximately 3:00 AM and they gave me the card key to another room. I went back to tell everyone but they where all asleep. I didn't mention that there was a bag of garbage left by the garbage can that stayed there until the cleaning period the next day, and three old milk containers by the fire exit across from the door to our new room we were given. They were still there when we left. It wouldn't surprise me if they are still there as I write this review. When my wife woke up I gave her the key to the new room. After, I had moved everything to the new room and went to use the bathroom I discovered that there was no toliet paper holder. I asked her why she didn't tell me earlier. She said, "Hey the toliet works and this was minor. I didn't see any bugs." As I said earlier, I have worked in the hotel industry before. If this happened to a customer I would have comped the whole room for the first night. However, I know there are charges associated with the room so I was willing to split the difference in rate to reach an equitable resolution for the amount of inconvenience and costs associated with readying rooms. Their policy is "you stay you pay full rate." My recommendations don't stay. If you must stay avoid Third floor. Any signs of trouble leave immediately if not sooner. There are times when the whole city is booked, if you are forced to stay may the rooms you get be bearable for you. Please note the pictures of the pool on this site are misleading. The pool does not have the number of hand rails shown. Only my two older children were able to use the pool because of this. Remember that Best Western brands are independently owned and operated. When I contacted them about the situation they did all they could to remedy the situation. The "Manager" sent the young Desk Clerk to deliver the "full pay if you stay philosophy" with the "all or nothing" clause. She was visibly nervous and shaking as she was conveying this policy. Making the clerk do the dirty work was very offensive to me. This whole review could have been avoided by calling me and not ignoring the issue. I never raised my voice or was disrespectful in my efforts to resolve this issue. I will be staying at Best Western properties in the future just not this one. Good luck and safe travels. Cast your economic votes wisely (decide who deserves the dollars you work hard for and think of money as a measure of value. Value is not an all or nothing proposition.)

The stay was good. The front desk staff was a little on the cranky side, but it was also really busy. The tub faucet ran a pencil sized stream the whole time, but everything else in the room worked great. The breakfast was one of the best I have had at any Best Western. I will stay here again.

Traveling solo can sometimes be difficult but this hotel was well located, quiet, comfortable, and safe. Would definitely stay here again. Though near the freeway, never any noise. Shower was good once I figured out how to get it working (needs a bit of attention). Clean. Comfortable bed. Great stay.

This hotel is our go to hotel when we go visit our daughter at college. It is clean and personnel are extremely friendly. They go out of their way to make sure you enjoy your stay. The price is reasonable.

nothing fancy, but overall clean and comfortable. I travel with a service dog and they have a no pet policy. There was zero issue to bring my dog except for the front desk asking for the paperwork for my service dog. When I informed her that there is no paperwork for a service dog she was ok with my answer and continued to check us in. Did the online express check in and didn't notice it speeding up the check in.

I traveled with my brother to spend time with nephew and family see museum and my for them to fly on B 29 bomber. The hotel is always clean and comfortable. The breakfast is top notch and the smell of fresh baked cookies is very welcoming when you walk in the door always my best place to stay

The front desk personnel were very friendly and helpful. The lobby and hallways were clean and fresh. Unfortunately, my room was musty smelling and the pool was dirty and perhaps under repair. Since grandkids were going to be joining us, we relocated to another nearby motel.

One of the main reasons we booked this hotel stay was because of the pool. Imagine our surprise and disappointment when we learned it wasn't working. We were not notified before check in and wouldn't have found out unless we asked. No discount or anything was offered to make it right. For this reasons, we will not stay here again and are also recommending others to stay away. I gave it 2 stars instead of 1 because the breakfast was decent.

Pool is closed for LONG TIME!!! We never got to u se it. I had to go to different hotel where my friends are staying to take kids to swimming which was very inconvenient. A/C broke down and lobby was extremely hot for three days. I've asked room service two times and no one came. The rooms are dirty, and A/C is full of dust. I immediately had allergic reaction in a day. I will not return here.

Good place to stay. Convenient to the restaurant we were having a birthday get together. Royce checked us in and was extremely courteous and professional. The property needs some TLC, weeds and overall appearance made me a little hesitant about staying but all reviews were good. The lobby and breakfast area were a little overly warm I'm guessing they had an AC issue. Overall it was a wonderful stay and everyone was very friendly and helpful.

We have stayed at this hotel many times. It's always a pleasant experience. The staff is friendly and efficient. The rooms are always nice and clean, and the COOKIES at the desk, always a welcome treat. Only had two "negatives" in our stay. One...the pool wasn't open, due to a back-ordered part. That is certainly something you cant blame on the hotel, but still disappointing. Secondly, as Awards Members, it USED to be the policy that we were allowed to choose a couple of "complimentary" items from the Pantry. Apparently, that is no longer being done. Certainly not a huge deal, but again, a bit disappointing. Overall...a good stay and will be back.

We had booked an air bnb. Never again. They are not policed by the same health standards that hotels are. This hotel saved us from a moldy basement environment. Plus it was during festival and the price was reasonable. Great people Great food. Convenient location. Clean and very helpful. Would definitely stay again.

I was really happy with my stay except the shower curtain was not good at keeping water from flooding the floor. The sink faucet spout was too short. I couldn't fit my hand under it without touching the side of the sink. Sink counter is too high. Bathroom needs ventilation. Gets too fogged up after a shower and odor has no where to go. Breakfast ends too early. Some of us work late and don't eat breakfast until 10am.

I stayed for one night, went to the airport, my flight was canceled, so I returned for a second night. I never considered going to a different place because this one was great. The staff were totally helpful, relaxed and friendly, the shuttle picked me up again after dropping me off, and the overall experience was completely positive.

This hotel treats me like a king. I stay here whenever I am in town and the breakfast is amazing. I don't use the pool as it is not heated but I still lay out on the poolside area. The fitness center is great too. Usually quiet, nice clean rooms, and very comfy.

When we go to Wichita this is a hotel we don't hesitate to stay at. It is clean and a good value for the money spent. We know exactly what we are going to get when we stay here, so we don't think twice about reserving a room. There are other hotels that match the quality and amenities but usually at a higher price. Thank you BW.

I've stayed here several times over the past 5 or 6 years. As the years have gone by the hotel is aging. There were several items I noted that needed attention. The front panel of the AC would not stay on, the shower had leaked spraying water on the wall, the refrigerator wasn't working, the breakfast was average hotel food at best. Just was not up to what I had experienced here in the past.

They always recognize us and make us feel at home. It is centrally located and they provide shuttle rides to events, the airport and even restaurants. We always try to stay here...but make reservations because sometimes they fill up fast.

Very clean room, excellent night's sleep & great breakfast! So normal feeling after the past 2 years....enjoyed our stay. Staff was very friendly. They keep the maintenance up on this location & the price wasn't skyrocketed like alot have done since covid. Thanks!

We had a one night stay for the Thunder hockey game and the hotel was nice and clean and the location was great for the game. Our room was at the end of the hall and it was very quiet. We would stay here again when in the area

I'll start by saying I'm a Best Western guy. I know that some properties are better than others. When I pulled up to this location, I was thinking it may be one of the less-than properties. I had suggested it to a business colleague and was feeling a little worried about my selection. However, all misgivings started to evaporate when I pulled in the parking lot and saw an EV charging station right up front. I was pretty fired up about that (I drive a plug-in hybrid). The good feelings just kept coming as I walked into the lobby. It was very clean and had a nice, midwestern, decor. Got checked in quickly, partly due to using the BW app ahead of time. Got to my room and was once again very pleased. CLEAN was the first thing I noticed. I was very glad to see that. The beds were comfortable, and the clincher was, that the pillows were FIRM. Thank you, thank you, thank, you, for not buying into the myth that American travelers want cloud-soft pillows. Slept like a baby the night before a huge business presentation. Colleague and I met for breakfast (standard fare, served from 6-9) and one of the first things out of his mouth was how surprised he was by how nice and clean the rooms were. I was so relieved. I knew BW wouldn't let me down. We went and delivered one hell of a pitch to our prospects but failed to get the deal. Nonetheless, when I do come back to Wichita, I will definitely return to this BW property. Conveniently located and had all I need. Job well done!

Easy parking, easy check-in, honored my request for a quiet top floor room, very clean, oversized and soft bath, towels, great room size and setup, I loved the big chair and ottoman and there was plenty of space to spread out and work and relax, comfortable bed, satisfactory breakfast, good coffee, lots of restaurants etc close by, easy to get to interstate, safe…I was worried about booking at Best Western. I've not stayed in one in a long time. And very recently I've spent double on “safer” hotel brands and have been so disappointed by cleanliness and service and quality. I was pleasantly surprised by this stay and would recommend this hotel and will definitely stay here again when I'm in town visiting family.

It was a great place to stay with a convenient location to the interstate highway. Breakfast offered many choices. The room was clean and provided a quiet, safe place to stay. Coffee and cookies were available in the entry. We would definitely stay again if traveling this way.

Clean, no bugs, hot breakfast, friendly staff, great deals, PLUS there is a CINNABON within walking distance. I was pleased with the cleanliness of the bathroom. Floor wasn't sticky. I hate all hotel floors.

This is a really nice hotel at a great price. Very clean. Friendly staff. I'd give it 5 stars but the bed was a little to firm for me. Guess it wasn't broke in enough yet. I wish I could have experienced the breakfast but left too early.

Had a great weeks stay. I travel for a living. This was my first stay here. Was back in the area Twins . Stayed there both time everything was great. The only thing they need is microwave in all the rooms. Will stay when I am back in that area. Thanks bestwestern witchita KS.

We traveled from Colorado during a snow and ice storm so was glad to find a place to stay for the night. As a BW platinum card member, I was able to stay here for almost free. The young lady at the desk was ok, not overly friendly, but nice. It was great to see some cookies at the desk and advised there was a SOUP OF THE DAY! Wasn't expecting soup, but wow, very welcome. Our room was nice, large, clean, not updated but not bad. Went to the exercise room and couldn't spend any time there due to an odd smell (natural gas/sewage). Went to get ice since the fridge didn't have a freezer and the 1st floor ice machine wasn't working. The 2nd floor was but the smell on the second floor was offensive, sewage smelling. There were areas that definitely needed maintenance and updating but again, for free, not too bad.

The check in process and the room itself were fine, but the hallway on the second floor smelled strongly of sewage. Thankfully the smell didn't make it into the room, but it was very unpleasant going to and coming from the room.

Had a very nice Breakfast, it was hot and had a wide variety of foods. The rooms were clean and beds comfortable. Location was easy to get to and parking lot well lit with plenty of parking. Overall a good hotel for a good price.

Very nice place! Clean! Best breakfast! Hot food and not just waffles. Courteous staff! nice snack as we arrived after a long time driving. Well lit parking lot. Toilet issues but they said they were going to take care of it. I would definitely stay again!

The Best Western Airport Wichita is clean and attractive. The bed was very comfortable and the complimentary breakfast offered many options. We will stay there again when we visit Wichita. Our room appeared to have been recently redecorated, but our bathroom was a little scuffed.

We've stayed here at least 6 times over the last few year. It's very clean and well kept. Rooms are clean and quiet-bed comfortable and good water pressure and plenty of hot water. Excellent free breakfast. Free shuttle. It's close to several very good restaurants. Probably the best hotel for the price we've found anywhere.

Shredded shower curtain, no protective bag for ice bucket (attendant gave waste basket bag), ice machine inop, bed comforter was visibly lumpy, bedside light inop. Desk attendant was minimally helpful at check-in and resolving reported problems. I'm a Best Western Platinum member and this was the worst property I've ever stayed in.

Wife and I decided to stay here since we would be in town. The breakfast was the best we have of any BW. There were some issues which we told the front desk. This were not taken care of. We had requested 1st floor and were given 2nd floor. Requested 2 extra pile and were given none. The toilet paper roll dispenser was missing. One of the lights didn't work.. let front desk know and things were not fixed. How can a hoyle not have any extra pillows. There was a strange smell in the elevator that isn't pleasant and couldn't put our finger on. The beds were very comfortable. There bathroom needs work. There was a Crack in the shower/ bathtub. Also b the grout needs class as b There is some black. Also when taking a shower, there is water that runs out onto the floor.

We enjoyed our stay at the Best Western Plus. Room was clean and bed very comfortable. Only missed a microwave to warm my coffee that I dilute with water. The breakfast was a wonderful surprise. They offered anything you could want. Both hot or cold choices. Even hard boiled eggs and Silk almond milk in the refrigerator. Not just raisins for the oatmeal. But cranraisins too with slivered almonds. Anyway, a nice room with amazing breakfast choices. We will visit again. Ruth

This was our second stay at this hotel during a 10-night trip across the southwest and midwest for the holidays. All nights were spent in Best Western hotels so an easy comparison can be made. The hotel and room were clean. The beds were very comfortable. I truly appreciated how quiet our room was. This hotel offered the best breakfast and other amenities compared to all the other Best Western facilities we utilized during our trip.

I was impressed by the friendly staff. Close to where Family lives. Easy access good breakfast. The room was nice and quiet. I definitely will stay here when I return. Every question that I asked was answered.

I've always stayed at Best Westerns when I travel. They are affordable and clean with great freebies like Breakfast and WiFi. This was another great experience. The staff was pleasant and the hotel was very stylish. I loved the fact the pool wasn't indoors. It allowed a place to relax in the sun even if it wasn't available for swimming (only open June - Sept). It was nice to enjoy the fresh air. Even though we were by the airport, it wasn't overly crowded or loud (planes flying by) and that was an added bonus. Breakfast ❤️: WOW! You'll want to give it a go. Eggs, ham, waffles, healthy options, biscuits, holy moly. It was a delightful experience of fresh and delicious food. Our room had a fridge (good size) and full size microwave which was convenient (we went to dinner Friday night and were able to reheat the leftovers). Our bed was comfortable and the bathroom stocked with fresh towels and delightful toiletries that were natural so I could use them without skin irritation. We didn't actually utilize housekeeping for our short stay, but we saw them in the halls and they were all friendly and smiling (even while wearing masks). My favorite part of our stay was the quietness at night. No constant doors slamming or talkative people keeping us awake. Even the morning allowed for extra R&R which was great! If you're planning a stay in Wichita, I highly recommend booking here. You won't be disappointed.

I stayed for two weeks. This BestWestern Plus delivered consistent quality. Staff was friendly and helpful. The breakfast was one of the best in the business. The room was clean and had everything I needed. I would stay here again and recommend to friends and family.

Found a roach in our hotel room and the front desk staff was extremely unhelpful about how to handle it. Was simply told the maintenance staff would be alerted. No apology no offer to remedy the situation.

Great service and breakfast. We'll stay again if we make our way back through Wichita. It is convenient to restaurants and the freeway, so it made life a lot easier by virtue of its location. It also felt safe.

I stayed at the Best Western Plus Wichita Airport for 5 nights during the end of September 2021 due to a death in my family. I previously stayed here in 2017/2018 and each time the experience was amazing-- great food, staff, and service. HOWEVER, that was not the case during my most recent stay. It is clear that in the past 3 years there has been some significant changes in staff and management b/c the service at this location was absolutely horrible. 1. The hall smelled like pickle juice. 2. The toilet overflowed and I was told to plunge my own toilet (of course I refused). 3. Then they switched my room but made me come down stairs to get the key although the new room was across the hall AND the staff knew I was getting dressed for a funeral service. 4. Staff NEVER once apologized for the issues with the room/toilet. 5. A simple "I'm so sorry or my apology for your experience and how can we make this better", would have went a long way. 6. Constantly used Covid-29 as an excuse for why they could not resolve our issues. 7. All of this happened to a Diamond Rewards Member. So think to yourself, if this location will treat a Diamond Rewards Member like this imagine how they treat all of their guests! YIKES!!!! smh

The room was clean and in good condition. The bathroom was in very good condition. Beds were good. I know that is a subjective part of a hotel review. The building is beside a major road through town but you don't hear the traffic. Many people stayed that night, based on the cars in the parking lot, but the place was quiet. Breakfast had a nice selection of traditional hot and cold foods. Service was good. The woman at the counter when we checked in was super sweet. Great stay. A Taco John's and convenience store is a very short walk. There are other places that only need a short drive. I don't know if I'll get back to Wichita, but I will keep this place in mind.

Clean, good breakfast, quiet. Location ok but not within walking distance to eating/shopping. I always dislike the noisy wall AC unit but it works best for sleeping if you can maintain the fan instead of cycling on and off.

I stayed three nights here for business and the front desk staff was extremely helpful and friendly. The breakfast was great. The selection was good and the homemade cinnamon rolls were a nice surprise. The room was very clean. I'll definitely be staying here again.

Front desk staff is amazing. I want a shout out to Jaine! She made sure we were able to get a refund from travel app since they gave me an unusable confirmation code. She made sure we were booked matching travel app price. Will always book directly with this hotel in advance. Looking forward to my next visit to Wichita, KS!!

great.clean.nice staff.convenient location just a bit tight with other buildings and such.even being right by highway room was quiet a little bright but not bad. clip curtain shut with hanger and you're fine

This hotel was great for a quick, overnight stay. Friendly service, good breakfast, nice room, good price. It's an older hotel that has been remodeled, but the bathroom still needed some attention. The shower curtain was tattered, and so were our towels. I wouldn't stay here if I was staying more than one night, but we were only here for about 8 hours, and for that amount of time it was perfect.

The girls at the front desk were wonderful! Especially Nia! She had such a genuine and helpful attitude. We are missing that in todays world. I had worked with the General Mgr. many times in the past and she is wonderful also! I will be back they make me feel like family!

The hotel is clean and pleasant. It's right on the freeway and has a nice, well-stocked gas-station convenience store right next door. The breakfast is better than normal for a hotel - eggs, potatoes, sausage, cereal, etc. The staff are kind and helpful. A good experience - I recommend!

We moved to THREE different rooms because there was mold in the air conditioning vents. The room smelled horrible, it was so dingy. The bed covers were lumpy, the shower curtain was ripped at the top all the way across and at the bottom. The only good thing about this hotel was the breakfast and staff was extremely nice, that's it!!

No air conditioning in common areas or breakfast area. And air conditioners in rooms were sketchy. Lots of broken things in hotel and needs updating terribly. Staff was friendly and worked with what they had

I really enjoyed the hotel which I felt had up-to-date amenities and which had, though not so much a scenic location, a very practical one. Very clean. Within walking distance of a gas station and restaurants and on a street (West) that has lots of stores, shops and restaurants close by. I had a great stay!

Great customer service, helpful and understanding. Much better than another BW about 8-9 miles further down the same highway in the same town. THe place is clean, people nice, easy in and out of the parking lot, fantastic high-speed internet.

We stayed in different hotels in nebraska, utah, arizona, new mexico, and kansas during our trip. Best Western Plus at Wichita was the best one! It has no odor, clean, spacious, and had a good price as well! I'm very happy for my stay there.

We were in town for a softball tournament. This hotel was convenient for both softball fields. The beds were comfy and pillows were great which made for a great nights sleep. Coffee and breakfast were really good.

Clean, great value for the price. Location was fine as well, convenient to the highway. Why do I have to write 200 characters I don't have much else to say lol. Breakfast was adequate but probably good for a hotel breakfast. Oh good I used enough characters now, goodbye!

I recently stayed over 4th of July weekend. Guest service was great, the front desk worker noticed I was solo and asked if I wanted to change my 2 Queen beds to a king for the same price. I was on the third floor and it was quiet. I ate breakfast on my last day there and I'm disappointed I didn't get up early the other days to have breakfast. Variety of options from waffles, sausage, eggs, bagels, cereals, yogurt bar,etc. Definitely could use some cleaning and smell goods by the back entry/exit door. I didn't go into the pool but my window faced it and it seemed cleaned and had plenty of chairs. Plenty of fast food options by like Taco johns, spangles, McDonald's,etc. Hotel is located right by the highway for easy access. In the room they have refrigerator, microwave, tv, cable, hair dryer and keiug coffee pot.

The hotel is older and could use a refresh. The neighborhood is not the best and there was shady activity going on throughout the day/evening/night. The staff at the desk were very nice. The breakfast was great and the breakfast to go bags were a nice option to have.

This Hotel was fantastic. It is in a nice area of town and close to the airport. Starting with the front dest. Janena was very professional and friendly. I was treated as though I was a special guest. It was quick and effortless. Julie was very helpful in planning my stay. She was very interested in learning any of my interest and needs. The room was very comfortable and CLEAN. I loved the comfort of the bed. I would recommend this hotel to anyone. Great, great value!

During an overnight stay (at our favorite hotel in Wichita) due to a medical appointment, we were greeted by the front desk staff, had a quick check-in and made our way to our comfortable room. I've reviewed this hotel more than once, so I'm reviewing again because we prefer to stay here over all others. The rooms are consistently clean and quiet. The staff is friendly. We've visited with the General Manager, Aaron, in the past and found him to be professional and very involved with running the hotel in a smooth manner with the guest's comfort being a priority. On the morning of our check-out, staff was getting ready to close the breakfast buffet for the day. But when we asked, a staff member re-opened the buffet room so we could grab a quick bite. I was able to get what I like best here, the scrambled eggs. Simply excellent! Also some juice and other goodies. It was so kind of the staff member to allow this. Another plus... the parking area. We like that it's well lit, spacious and safe. You can pay more, but you won't get more for your money than at this comfy hotel. My wife and I recommend it.

It started at check in. Staff stated they didn't have our expedia reservation even though we had confirmation emails and text messages. They said it happens with expedia sometimes. Maybe that's true, but we also wondered if really the hotel forgot click the right buttons, so to speak, sent by Expedia. We had to cancel with Expedia and the get a room from the hotel directly. They did give us the same rate. After that, it's the story of a thousand little things. 1, 2, or 3 of any of these on their own would not have been a big to-do, but all together made it seem like a pretty sub-par establishment. The tub faucet was not any where near flush with the wall. When you pulled up the diverter to turn the shower head on, it only diverted 50-70% of the water. This created weak pressure at the shower head and annoying spraying out of the faucet. The bathtub could not drain anywhere near the speed of water coming out and I repeated made sure I didn't accidentally step on and stop up the drain. Because the water pooled, our grime tended to collect at the top of the tub and stay there which is a bit gross. The shower walls looked like they had spackled over repairs done and there was caulking at the corners that looked like some guy watched a youtube video once that day and tried caulking for the first time ever. The shower curtain was literally ragged where it attaches to the shower rings and at every single ring. It should have been replaced months, maybe even years, ago. The lights in the room were mostly replaced with bright white florescent bulbs. I know they save money, but are annoying on the eyes. Luckily two lamps used a yellow hue so we didn't have to live with the bright white ones. The furniture in the breakfast area seemed like it was a used purchase from another hotel doing things right. A chair had a giant lump on one side. A couch/booth/thing was had the color where people usually sit WORN AWAY! How old is a piece of pleathered furniture when enough butts have graced over it that the color is gone?! It also had no support, but was tolerable. Every one of the tables were also unbalanced. The nail in the coffin was being woken up at 3:30 am our last night to all the smoke detectors chirping. The hotel had somehow lost power to certain areas, but not others. Most of our lights didn't work, the clock was off, but one overhead light worked as did the fridge and the television. The smoked detector chirped due to main power being cut and pushing the test button, which it audibly told you to do every 5 minutes did not work. I finally went downstairs to see what could be done. Many of the lights were off on the way down and I discovered that somebody had gotten stuck in one of the two elevators. Their front desk guy, Royce, was doing everything he could and apparently receiving no support from owners. Luckily, he did know how to take down the smoke detector without it omitting a shrill consistent cry which other guests were experiencing. We eventually got back to bed, but had to ignore the smoke detectors going off in unused rooms which did not have a guest to complain about them. Breakfast was decent, though. And I hope Royce tries to find a position elsewhere. he was the only good part besides breakfast.

Microwave in room but not plugged in and no where to plug in. Pool not open. I would probably stay there again though if I had too the room was clean and it was quite. The beds were a bit hard for me but that's preference.

The beds were decent, the breakfast had a very decent selection if the oven was working. But it wasn't. So eggs, and waffles, toast and cereal. There was a vagrant sleeping in the vestibule as we were walking out in the morning, and there are PLENTY walking through the parking lot and at the gas station that shares a parking lot. The front desk was courteous, the decor is dark. It has been renovated and looks decent. But it is an old building with lipstick. Would have been nice to see light and cheery rather than the dark hallways and colors. On our final night we did however see roaches on the 3rd floor. House keeping did not change towels, do garbages or anything of that sort on consecutive nights that we were staying. However the windows do fully open (with no screens) so that was actually nice to air out the stuffiness. I don't think it's the worst place I have ever stayed. However I think we expected more/better given the reviews. It was very close to what we needed to be by while in Wichita. So that is a big plus.

Plenty of guests walking around without masks. Not enforced at all. Overall, the place was clean and I didn't feel unsafe, so it was fine. The beds were average as was the tub/shower. It was fine for a one-night stay on the way.

The room was clean and the breakfast was great, however, we were very disappointed that the pool was not ready and open on the Memorial Day holiday weekend. My son and I were really looking forward to swimming during our 3-night stay, and we ended up having to find the local YMCA to swim, several miles away.

Exceeded my expectations on everything will absolutely stay again beds could be a little more comfortable and the pillows were a bit too hard other than those two things it was great front staff awesome

I was there 3 nights and had to move rooms twice due to a broken TV and dirty room, then a sewage odor in the second room in the middle of the night, then baby roaches in the third room. The rooms were inconsistent with furniture and lighting and microwave/coffee machines. Staff was friendly and moved me quickly but I was never offered any compensation for my troubles. This hotel is in desperate need of a face lift in the rooms, elevators and hallways. Hotel not located in a great part of town but is super close to several fast food places and the airport.

We've stayed here before and always been pleased. Convenient location, just minutes to airport. Wide range of eateries in the areaVery clean property, pleasant check in staff. We participate in the Best Western rewards program, and this stay was free.

Upon check in we were moved to 3 rooms. In the first room it looked like the bed had been slept in. The second room did not have a working tv. The third room had a small,dead black bug in the bed. I would not stay here again.

We enjoyed our stay. Check in was quick. Hotel was clean and front desk people were very helpful. Breakfast was good. Great value. Location was convenient for our trip. Overall great experience and will definitely recommend it.

We are treated like family here! Everyone is so friendly and the hotel is a great value! Breakfast is being served again and is always top quality. You will not be disappointed! Comfortable beds and plenty of room!

This hotel has the friendliest and most helpful staff. From Royce to the front desk who made yummy cookies and checked in on me to Justin who drove me in the shuttle and was so knowledgeable about the area. Anyone coming to Wichita should stay here!!

Late check in and early check out. Very clean and felt safe in regards to Covid. Bed was very comfortable. Breakfast in morning looked and smelled good. I just had a bagel so can't really comment more.

We enjoyed our stay. No complaints. The staff was so friendly and helpful. All areas were super clean. Our room was nice looking and clean. The bed and pillows were very comfortable. The location was close to plenty of resturants and shopping.We will be coming back to the area a lot now the our grandkids are in the area. We will always stay here.

We were on the top floor and our room was basically overrun with ants and spiders. It was absolutely disgusting. The people at the front desk were super nice and apologized about it when we told them, but it's still gross. Check behind the chairs if you go! There were chunks of food and so many spider webs left from the room not being properly cleaned for what looked like a LONG time and the ants and spiders were all around the room due to improper cleaning.

Great place to stay. Very nice and helpful staff. Having the shuttle take us to the airport and back was great. Will definitely be staying here again. Highly recommend it. Having Red Lobster right across the street was great too.

This is the third time I was in Wichita and stayed all 3 times at this Best Western. The people are nice and will help in any way they can. I had a grandchild come stay a couple of nights and they welcomed her too.

best place to stay for short trips or long trips they go out of there way to help in any way they can. even with covid they help a lot. hot breakfast even with covid going on. we stay there at least once a month & love it.

Very quick check in, very clean facilities, and Rochelle at the front desk answering all my questions. The breakfast is better than average and you get a selection, and we received everything we wanted.

Excellent location . Clean rooms . Would definitely recommend! Food and shopping close and it's right if the interstate. Quite and clean. Very close to walking distance for food. Staff was very nice and let me check in early.

I was a last flight arrival and the airport stores were closed. Shuttle driver was nice enough to carry me to a convenient store and fast food drive through on the way to the motel. Room was clean and bed was comfortable. I will stay there again if back in Wichita.

The staff were friendly and patient when we informed them the heater in our room was so loud we had to shout to hear. They graciously moved us twice but the heaters are just loud. Bed was comfy. Bathtub spout worked but was loose and spun around. Shower head was wonderful. Breakfast was bagged and ok, but "toast" was just bread, not toasted. Price was low, so it was ok, but not great.

I had stayed here last October so I knew the property. Check in was easy, as was check out. Room was clean, linens were clean and not worn out. Bed slept well. As I checked in, I was presented a menu to indicate what I wanted for breakfast the next morning. You could get a pastry and fruit breakfast or a "hardy" breakfast: microwave sausage, egg and cheese biscuit and several other choices from different columns of the menu. I got double boiled eggs. Now this beats the heck out of the generic, one-size-fits-all brown bag breakfast that I encountered at other chains. I didn't even bother with the one from the previous morning after being told what was in the bag. I'm diabetic and sweet rolls and muffins just don't cut it. So I was quite pleased to see this property going the extra mile to help their guests!

Third time for our family to stay at this Best Western and we're never disappointed. Check-in was great - very friendly and efficient. Wish they had been offering their normal breakfast but the selection they had for their grab-n-go options gave us a wide variety to choose from. Only downside of stay was a slight sewer drain smell in hallway - otherwise stay was great.

The lobby was very nice, but the room was a big disappointment. The carpet in the room was filthy, the chair with an ottoman in the room desperately needed to be shampooed. The furniture was old, and all scratched up. The scariest part of the stay was the side door of the hotel did not need a key to enter the hotel.

Clean rooms and commn areas and the staff are always nice and helpful. The breakfast was tasty and fresh. Easy access to all areas of the city. Right off the highway but never have been bothered by traffic noise. All stays at this location have been great with no problems whatsoever.

Have stayed here several times find staff and accommodations to be upper tier. Great place to recharge before long flights or after long flights. The check out time is 12 pm but is apparently is too late for the maid who raps her keys on the door at 9-9:30am and continues every 30 minutes till your gone. After very little sleep was looking forward to sleep in a bit but no chance of that with the “hello” and “tap,tap,tap”. So rude and irritating seems out of character for such a nice place.

This hotel does not value its Rewards members by offering 'best rate' when asked...your 'loyalty' does not count. The only Covid protocols visible were the desk and then only to protect the help. The rooms had no indication of Covid precautions..signs, seals, notices etc. TV should have been replaced due to damaged screen... just not a hotel where the guest experience seemed important.

Have stayed at this location many times over the years. It has always been an affordable option that seemed like a great deal compared to other hotels like it. This last stay we had the most uncomfortable bed and the heating/cooling in the room was not working right and was making the temp in the room uncomfortable. Hoping this is just a one time fluke. Have highly recommended this hotel in the past and will probably give it another shot but am worried this hotel could be sliding on its quality. Guess we will see if we stay there again. Love the location with easy access to the west side of Wichita, the airport and central wichita.

Staff and accommodations are excellent. Recently changed breakfast menu due to comments from guests. As a long time guest at this location, I was very upset as the new menu that supposedly offered more items for guests was horrible and didn't support my diabetic diet or are unpalatable.

This hotel is super easy to get to off of US-54. The room was fine, sleep was good. The front desk staff was very accommodating and helpful. The location is close to the downtown area so you can get to about anywhere in town from here.

We arrived Sunday and upon check in were given a room on the 3rd floor. We hauled all our luggage up to the 3rd floor, and upon arriving at the room, I could hear a loud tv on inside the door. I knocked and the young couple there said it was their room! So I hauled everything back to the front desk and told them of the situation. No problem, she said, and gave us another room on 2nd floor. Upon arriving at that room, we could see that there was a "do not disturb" hanger on door. So again, I went to the front desk and had to be given keys to a 3rd room. This room was finally unoccupied and ready for us. Even with the room mix ups, it was a good place to rest and very quiet. We would stay here again.

They assisted us with check in, manager contacted us upon arrival and both Jaina and manager were so kind. I will be using this hotel again when i go through the town over any other hotel. They made the experience warm and welcoming. Thank you again for the arrangements you assisted us with.

We only stayed one night but the staff called ahead of our arrival to let us know their water heater stopped working for the night. They were offering full refunds or discounts. We took the discount as we were traveling already at the time. Water heater was up and working the next day. Minor inconvenience for us. The hotel is beautiful in the lobby. Decorated for fall & the peaceful sound of water running. The staff was friendly. Our room was clean & the bathroom had a great lighting which we appreciate since my daughter is a dancer. It's the little things. All lights, plugs and appliances worked. Beds were comfortable. Plenty of pillows. Easy checkout. I would definitely stay here again.

Staff was very friendly and helpful I cant remember this one Front desk staff name she went above and beyond her her duties to make sure I was ok. Bed was so comfortable, room clean and fresh. Would stay here again when I am in the area

my second time staying at this location .The front desk have very friendly staff .. even with covid they try to make your stay as comfortable as they can .. room was very clean .. breakfast snacks where available in ziplock bags .. Thank you Roshelle and Jaine for making our stay pleasant

I didn't have any bad thing to say about this place. I stayed here less than a month ago and it was good. During this pandemic time, it was clean and the people were nice. They even called the first day to see how the room was. Nice.

This hotel is very clean, I love staying here specially because of the breakfast and the price was very low comparing to other days so it was amazing. Got it through booking.com on Saturday afternoon to stay on the same day and it had rooms available, so that worked perfect. Very well located.

I gave 4 stars just for a couple of small not overly significant items. The overall stay was really very good. The beds were comfortable and the room was very clean. The front desk attendants were extremely nice and accommodating. I realize the breakfast situation is due to COVID, however, the grab 'n go is a bit lacking to be honest. The only other suggestion I'd like to give is perhaps thinking of changing your coffee creamer packets provided in the rooms. It really is not good creamer. Other than that, we enjoyed our stay and would definitely stay again. The 2 small things were not enough to be a deterrent. Thanks for making our stay good!

Amazingly helpful and courteous staff. Hotel amenities were also upscale. Bed was really comfortable. Parking lot was well lit. About the only disappointment was the grab-and-go breakfast was no where to be seen. We showed up about 0900 am on Sunday knowing that breakfast ran until 1000 am and were informed that they were out. How does that happen when you have a pretty decent idea of how many people are staying the night? Will be back and have learnt that we'll need to head to breakfast as soon as it's open.

I travel a lot for business, and stay at a lot of hotels. I would say this property is by far my favorite. From the time that I check-in until when I check out, the staff treats me like they've known me forever. Lately I've had issues with my back. The Staff is aware of my pain and go out of their way to help me. The rooms are very nice. Especially the beds. The beds are extremely comfortable. The entire room is very clean. The indoor and outdoor pools are very enjoyable. Although I personally don't use the fitness room, it appears nice and very nicely equipped. The breakfast is very tasty and hot. I would like to recognize the Sales Manager Julie, the General Manager Aaron, and the ladies at the front desk Tamera and Janie. Wow, they are all remarkable. Also, the hotel is very easy to get to. Right off Hwy 400/Hwy 54. I would recommend this hotel to anyone, including my family and friends. Brent

The beds were very comfortable and rooms very clean. Everyone had masks on. Breakfast was a hot one. Everyone had to have gloves and a mask on to get food. Everyone was very nice. It is a very nice place to stay. Visit Cowtown Museum and Keeper of the plains. It is a very big town

Toilet handle was broken, no ventilation fan in bathroom, water pressure sucked, random things in the room were nasty sticky, we set the air conditioner to 60 degrees and it was still hot and humid in the room. The staff does not follow their own rules posted about only same groups in the elevator, we had an employee get on with us. We did not see any employees cleaning high touch areas.

Hotel was extremely clean and updated. Staff was very friendly and accommodating and even had free cookies at check in. They still offered a full free breakfast while still being safe and hygienic during Covid.

My family and I went here for a weekend get away and enjoyed it. Breakfast was delicious, pool was amazing, staff was awesome, the whole experience was just awesome! Definitely HIGHLY recommend! You won't regret it!

Great hotel with great amenities. The free breakfast exceeded our expectation. Nice, clean rooms and speedy check in and out. The only downside was getting washcloths. We checked in with 3 registered guests and only had 2 washcloths in our room. When we asked for more we were told it would be several hours because housekeeping wasn't there yet. We eventually had to request again and was told to come get them ourselves or else we would have to wait several more hours because the front desk clerk was "busy".

Great Hotel for families with kids! One of the few hotels with the pool open and a hot breakfast. Felt safe staying here with my family during COVID. Location was fantastic! Short drive to downtown Wichita.

The place was nice. The receptionist the night before (7/20) was really nice. I went to the lobby around 6:00 AM the next morning and the receptionist wasn't wearing a mask. We have to travel right now and we're meeting up with a relative who is Immunocompromised.

This was a last minute idea, and it was perfect in every way! The staff was very friendly and helpful. They seemed to value us being there from when we walked in the door, until we checked out. I had a need that was taken care of within minutes of notifying the staff member even though i was in the pool at the time when I saw the Maintenance Man. Room was very clean and well taken care of. we will return to this location again!

We have stay here more tines than I can remember....from birth of 13 grandkids to the latest trip to watch oldest get married. Customer service is top notch, very resonable prices, good breakfast, and bright clean rooms....thanks yet again for a wonderful stay at our home away from home.

This hotel is in a convenient location right off the highway. The room itself was a decent size and clean. There were 4 drawers to put clothes in, a microwave, coffeemaker, & good size fridge. There is lots of room on the counter in the bathroom & good water pressure in the shower. However, I had to ask for bath towels, the pillows were lumpy, the toilet kept running & had to be repaired (I will say it got done quickly). We were there for 2 days & our card key stopped working after day 1 & no apology from front desk staff at all for that. BUT all of that was just minor compared to the sound of a door slamming ALL NIGHT, BOTH NIGHTS! Our room was the last room in the hall, situated next to the exit door. I thought that was convenient for us to come & go but apparently the lock wasn't working and on our first night, a staff member was trying to fix it at 11:30 pm! He opened & slammed that door about 20 times! I finally opened my door & demanded to know how much longer I could expect to hear that door slam shut! He apologized & stated he was trying to fix it so that people couldn't just walk in off the street. I was tempted to ask the front desk to re-locate us but he stopped the slamming after I said something. I did hear the door again a few more times that night but not over & over in succession like before. The second night, I heard the exit door open & slam shut quite a few times over the course of the night & I figured it was likely the smokers in the building going out to smoke. Apparently if you let the door go, it slams shut. So, we got very little sleep either night. This was my birthday trip & I was really disappointed in this hotel. I did learn a valuable lesson though- never stay in the room next to the exit again!

My son and I stayed here over the weekend while in town for a baseball tournament. I had done my research and knew what to expect. This is a very good hotel. The staff at check in was very friendly and every encounter with staff members in the hotel was pleasant. Our room was clean and neat. However, I think there was a recliner/easy chair missing from a corner of the room as it was empty sans a lamp. But it didn't affect our stay any. The breakfast was okay, not the best; yet I feel like it's much better when not under COVID concerns. The entire hotel was fresh, clean, and a pleasant place to stay. When I stay in Wichita again for a tournament or whatever I am doing, I would be glad to stay here again.

was very satisfied with this stay. because we were impressed we cancelled reservations at another hotel to stay here again on the way home. next stay not as impressive. would still stay here again. person even called to make sure our room was acceptable.

Nothing to say about the hotel, except BRAVO! However, we were here for a college visit at the beginning of June. Although we entered wearing our masks, the employees were not. I don't understand why they are continuing to serve breakfast as a buffet without safeguards like: napkins so you don't have to touch the tongs, hand sanitizer beside every buffet container, etc. Again, this hotel is the bomb. Comfy beds. Clean. Pretty. But, we were a little disappointed that we seemed to be more concerned about COVID than they were.

My mom & I visit Wichita around this time every year & always stay here. We absolutely love the people & the location is perfect! It's Just as clean and comfortable as the much more expensive chains. We're so glad we discovered this Best Western Plus!!

Great spot to stay. Plenty of parking. Very clean tidy rooms. The staff were very helpful and welcoming. Cannot fault the hotel. It was quiet and a good nights sleep. Everything there we needed travelling the highways of the USA.

In these trying time it was nice to stay at a safe place( knowing the staff was constantly cleaning) We stayed two nights and it was really enjoyable! We have stayed at this particular Best Western approximately 65 nights over the last 31/2 years and never have had a complaint!

Conveniently located, clean, comfortable hotel. Friendly and helpful staff. Rooms are up to date. Amenities such as in room refrigerator, coffee maker, microwave, desk, comfortable bed, and oversized lounge chair make this room extremely welcoming and comfortable! I highly recommend!

I am a travel nurse and I bounce between a couple hotels depending on my needs. I am always VERY satisfied with my stay at BW Airport. I have only had one complaint here... the toilet wouldn't flush this last time, the chain had come off, easy fix and no fault. The hotel is always clean, comfortable and stocked with anything I could need (even Keurig and pods!!!) They are always cheery when they greet me when I'm coming and going! I have never had an issue with things being broken (shower, Room locks...) that I've had other places that are MORE expensive! I never hear any noise from other rooms or outside (except the thunder and lightning storm this last time!). I will always return to BW Airport! When I checked in this last time I learned that they are giving discounts to frontline workers... just another reason they are amazing! Thank you BW WEST AIRPORT STAFF!! You are on the front line also! You are very appreciated!!! Keep it up!! ❤️

We stayed here in Wichita during a church conference it was a very busy time for the workers and they handled it very well, even though they were full to capacity. We were very impressed with the friendliness of the staff at this place. We felt that we received a very fair deal at this place.

This hotel was top notch. Quiet rooms, very clean, super breakfast (very important for me!), and very helpful, friendly staff! We were there for four nights and I experienced something I hadn't ever experienced before. The first night the shower drain wasn't working properly and as it's no fun showering in standing water, I just casually mentioned it in passing to the girl at the front desk. We left for the day and by the time we got back it was all taken care of and the drain working 100%!! You just can't beat that kind of service!! Thanks again, Best Western Plus Wichita West Airport Inn!! Oh, by the way, the beds are very comfortable and the price was a very great value!!

Great location, Friendly staff. Nicely appointed hotel and very clean. Hot breakfast is good. Great value in today's market. Be a member of the BW rewards program and they have a gift for you at checkin.

These guys represent the "Best" in Best Western hotels. All areas from check in to room cleanliness to breakfast offerings to the VERY BEST parking lot lighting. All the staff members were helpful and courteous Kudos to the GM Aaron Girrens and the staff he has assembled

This hotel was a good value. The location is very convenient to the 54/400 bypass. The property is fine. The breakfast was exceptional. I really like to put fruit and whipped cream on my waffle. Most places have stopped stocking these items, but this property has not stopped. It was wonderful. The staff were very helpful and allowed me a late checkout.

We were spending one night here to pick up a puppy and then drive home to MSP. I chose it for the location near the airport and free shuttle. So the shuttle never arrived even though I called at noon and gave them our flight number. Flight arrived 30 minutes early (and let the hotel know and was told it would be 30 minutes) ; we ended up waiting outside in the cold for over an hour. I called the front desk 3 different times and was told, it's coming.... needless to say we were cold and frustrated. The Front Desk Manager was very apologetic when we arrived, Tamera and upgraded and comped our room to my surprise and delight. She went above and beyond to make us happy. We has a nice stay and room and facilities were clean and nicely equipped. (slight smell of smoke is the only complaint) I would stay here again.

Great example of Best Western. We were offered both the snack bag and points at check in. We were in a room with two queen beds and a large bathroom. They offered cookies and soup at 3 pm so we didn't have to go out for dinner. Breakfast was very good with eggs and ham, sausage, french toast sticks and the other usual items.

Outer appearance of building is just OK, inside looks great. We got in our room quickly. Room was nice our first day. The second day we smelled cigarette smoke throughout the halls, and then our room started to smell of it too. By midnight it was overpowering. When we called down to the front office they tried to tell us that they didn't know where it was coming from as one room was empty and the other was business men sleeping. We were offered a new room and when we tried the empty room next to us it reeked of cigarettes. The second room was fine, but they did not extend our late checkout, so we have housekeeping coming into the room telling us we were not supposed to be in there according to their paperwork.

Great place to stay. Great service. Comfortable bed. Free shuttle within a certain distance. Staff are very caring knowledgable. This is the 3rd time staying here. If available will pick this over other hotels.

Highly recommend this BW+. Clean quiet tastefully remodeled hotel. Free shuttle within 5 miles. Friendly staff...free breakfast soup at supper and fresh baked cookies at night. The staff is always cleaning somewhere regardless of the time of day. We always stay here when in the area.

Great experience! Front desk staff was helpful and wonderful. I would definitely return. Room was very clean, breakfast was delicious and had a great variety. Close to highway and many restaurants as well as fast food.

Good location off the interstate. Very welcoming exterior and clean interior (lobby, hallways). Rooms were spacious and clean. Several breakfast choices of hot, cold, pastries. Received a call a few hours after check-in to see that everything was satisfactory. Would definitely stay again.

Besides a lack of parking, it was a great stay! The lobby, halls, and rooms were super clean and the staff was very nice. The breakfast was really good and they kept the hot food out much later than most hotels. We are staying there again next month for another concert.

We had a girl's night for a George strait concert. We had a blast and the hotel was great! Very clean and super friendly staff. And breakfast was one of the best! The beds were so comfy. We will for sure stay here again if we are ever in wichita again!

I hate to say how good of place this is to stay as I would hate to see it fill up and not have room. Staff is exceptionally friendly helpful and entertaining. Rooms are clean and well maintained. Great breakfast. I would highly recommend

This is a very nice hotel. Lobby looks good and is well maintained. Room was very clean with plenty of space and drawers. Fitness center is small but has high quality equipment that is in good condition. Complimentary breakfast has a nice variety of items. Coffee is always fresh and available in the lobby (very important for me). Close to airport but quiet location. Staff is friendly and helpful. I have stayed here several times and will always go back when I am in Wichita.

The Best Western Plus at the Wichita Airport was a great hotel at a very affordable price! The continental breakfast was really good and the staff at the hotel (including those manning the breakfast area, the housekeepers, the shuttle driver, and the front desk staff) were all wonderful, nice, and very helpful! Also the fresh baked cookies at the reception desk were really, really tasty! Overall I had a very positive experience staying in this hotel.

Close to the airport but did not hear planes. Restaurants close and the casino is only 20 minutes away if you want to unwind after work. Rooms were clean breakfast was a great start to the day. And parking was free

Easy to find hotel. Beautiful lobby and friendly staff. Checked in mid afternoon and were told there was hot chicken rice soup and cookies and to help ourselves. We did try the coffee- tea kiosk by the front desk at 8:30 pm and found all liquids barely warm. Rooms were clean and updated. Beds comfy but pillows were too overstuffed and almost hard. Otherwise, it was a perfect place situated close to things we wanted to do.

This place was fantastic! They were very accommodating with my odd check in time (3am) and a family of five, the room was clean and comfortable and the staff was very helpful. It's in a convenient location right off the highway. Its close to restaurants, gas stations and a shopping center.

The hotel is located close to the airport. Restaurants are located around the area of hotel. The best western hotel was clean on outside the lobby was clean and up to date. When checking in the staff was great.room was great real nice. Had a great breakfast and easy check out . Thanks best western.

I would like to thank all the hotel staff for their service. Ms.Tamerra who works at the front desk is very kind, efficient and always had a smile on her face! Ms. Janena, the front desk manager, was also kind and very professional. Kayla and Angie were helpful and so cordial. I also desire to thank the shuttle drivers, Mr. Andy and Mr.Marcus. They know how to treat the guest in a nice and respectful way. The housekeepers did a great job in my room. The housekeepers were Graciela and Laura. The breakfast was good and the staff very nice. I am also thankful to Ms.Julie Hill for her hospitality. Merry Christmas and a Happy New Year to all the Best Western Plus West Wichita staff!! Thank you for your great service!! God bless you all!!

Checking in was fast and all the staff was very helpful. Even the lady at the desk that rang my room to see if it was anything that I needed, and to see if everything was okay with my stay so far. They even had the shuttle take the members of my group to a restaurant and pick us up after dinner. A great service.

This was our first stay at the Best Western Plus Wichita West Airport Inn, but I hope it will not be our last. Although this is not a new property, it is obvious that the staff care about its appearance. It has been well maintained, and despite its location just off of busy Kellogg Drive, it was quiet. We requested a room at the back of the hotel on a high floor and received exactly what we had asked for! The room was a nice size and was very clean. It included a Keurig, and a tray on which we found bottled water and chocolates--a "sweet" touch! The bed was very comfortable. The staff seemed to truly care about guests. When I realized I had forgotten a toiletry, I called down to the desk to see if it was available; shortly afterward, when I went downstairs, the staff already had not one but two of them ready and waiting. Perhaps the best feature of this hotel, besides its modest price, is the breakfast buffet. I cannot say enough good things about this breakfast! This was one of the tastiest hotel meals we have had anywhere. It included multiple fresh, hot items including real eggs (I saw them in the shell as I walked by the kitchen), fried potatoes, sausage, biscuits and gravy, fresh fruit, cereal, oatmeal, and a selection of baked items plus juice and coffee--and perhaps more that I have forgotten. It was my third hotel in a week, but the best breakfast and service BY FAR! We typically stay on the NE side of Wichita; however, I hope we can regularly stay here since it is exceptional in many ways.

We came here for a single night in Wichita, as we made our way Northwest to Hutchinson to visit the Cosmosphere and Strataca. If you're visiting or passing through, this is a great option to stay with comfortable rooms, a great hot/continental breakfast, and other nice amenities. We had kids with us and they thoroughly enjoyed the pool and breakfast. The beds were comfortable and the staff were extremely friendly and helpful with whatever we need. There's also a shuttle service with a very nice driver, who offered to drive us to and from downtown Wichita. I know we will want to visit the Cosmosphere and Strataca again in the future and we will make sure to come back to this Best Western.

Upon arriving Angel the front desk gal greeted us with a very kind smile and already had our stuff to go! We had called ahead to see if we could check in a bit early and she gladly let us! This was such a wonderful hotel. This will probably be my top hotel in Wichita

Their breakfast bar included old-fashioned oatmeal kept hot in a Crock-Pot, which is a nice change from packets, and and their "robust" coffee is less weak than standard motel coffee. The staff keep the breakfast bar--and--rooms, etc. very clean, and they are very friendly and professional. Short Lyft ride from airport.

The room was huge had Jacuzzi was very clean and then Help is awesome I would definitely come back again in fact I just rented the room for a second time in a row today No only that the people downstairs at the desk are great and helpful and even brought me a fan because I couldn't sleep when it's too quiet LOL

Quick but kind and patient service by Angel at the front desk. Clean room and quiet hallways. Complementary breakfast that was full of many options. Food was fresh and eating area was clean and well maintained. I would return. Thank you.

Enjoyed the welcoming reception we received by staff. Check in was extremely fast. They even called up to the room after check in to make sure everything was okay. Great location, but hard to get to parking lot due to construction,

The staff makes this place great. The facility is in excellent condition as well. I have stayed in this particular hotel at least 25 times, and it's very consistent. I can count on a quick check-in, a clean and modern bathroom, comfortable beds, caring staff, and a decent breakfast in a very nice lobby area. Wichita has plenty of options for lodging, but I keep coming back to this hotel. No need to switch up when I'm perfectly content at this BW Plus.

One of the best things of traveling with my soccer team is to stay in hotels during these trips. Before arriving to the hotel, we start asking ourselves: "Will the hotel be good? How will be the the breakfast, and what about the beds? Will the hotel have pool and gym? Even though you can call to the hotel and ask all these things, you never know what you will find once you arrive to the hotel. Best western Plus Wichita achieved all my expectations. The employees, the service, the breakfast, everything was right. I strongly recommend you this hotel because you will have a nice experience during your stay in this hotel.

Excellent stay. I was here for a conference. Staff was friendly. Breakfast was excellent. Room was clean. I would definitely return to this hotel the next time I am in Wichita. Thanks for a great stay.

This is the most comfortable, nicest Best Western I have ever seen. Large rooms, great beds, very well maintained the facility and great staff. The breakfast is top-notch, better than most higher-priced hotels. There is simply no downside to this place. I hope I have an excuse to stay here again!

We always stay at this hotel when we go see our son who goes to college in Wichita. The staff is always friendly and the rooms are always clean. The only problem we've experienced was this last time there no parking by the time we got there to check in.

Customer service is excellent. Breakfast above average. Rooms clean & neat. Facility well maintained. Repeat customer. Location good and easy to get to. If it wasn't a good stop I wouldn't have stayed here as a repeat customer.

Been staying here for years and plan on continuing for years to come....front desk, manager, customer relations are top rate....never had a bad stay, no complaints, friendly staff, resonably price, great free breakfast....what else could you posdibly want?....centrally located with plenty of free well lit parking.....no other place comes close.....highy recommended.....

We stayed here on Wednesday night on our road trip around a Kansas. It was the least expensive of the hotels we stayed at, but you wouldn't no it by the amenities the hotel has. It was beautifully decorated, the front desk employees were very pleasant and helpful (the fresh baked cookies were a nice touch!), the rooms were very comfortable, and the free breakfast was very good. They had French toast sticks which I have never found at a hotel breakfast before. I would stay here again if I were in Wichita.

Stayed there 2 weeks prior for an early flight departure in the morning. Shuttle service convenient and they kept my car. Arrived late 2 weeks later late at night after extensive travel. Shuttle service timely and convenient to a wonderful rest and a delightful breakfast. Found I had an incorrect bag, and their shuttle service helped me swap bags with the appropriate local individual so I could return home in a timely manner with all my bags. Service above and beyond!

Drove from texas to kansas for a concert and loved staying at best western plus! The bed was very comfy and the breakfast was pretty good too. I will definitely make sure I stay here the next time I'm driving up for a concert!

Recently stayed at BestWestern Plus Airport, Wichita, Ks. Had a nice 3 day stay. Beds were comfortable, room was exceptionally clean. Very well priced. Breakfast was better than most cafes in the area. Lots of amenities for the price. Will stay there again.

Affordable, quiet, well kept and clean. Parking with a trailer wasn't accessible. Rooms were clean. Housekeeping came around too early. Air conditioner was noisy. Microwave was unplugged and we couldn't find a close outlet for it.

Very nice place to stay after a long travel (or otherwise). Beautiful room, comfortable bed and plenty of room to relax. We ordered pizza to be delivered because we were weary from travel and did not want to go back out. I did not see a restaurant within walking distance, However, there were some near by to drive to. They provided a good breakfast. The staff was outstanding. Easy off and on I70. Would certainly recommend!

This is one of the best places we have stayed in anyywhere. Every single staff person was friendly and helpful. If you needed directions they gave you directions. If you needed to buy a water they gave you a water. One night I need milk for my cereal. They gave me milk and even some raisins. Our microwave was unplugged and we couldn't get behind the chest to plug it in. Maintenance was there in under five minutes. The manager was always visible and making sure you had what you needed. The breakfasts were always fresh with 6 hot items plus many more each morning. We don't see how you could find a better place to say. Rates were very reasonable too. Also, free shuttle to the airport. We highly recommend this Best Western.

We have stayed here once a year, usually for 3 nights, for the past five years for a conference. We have always felt it was very good, but I now have to call it GREAT or AWESOME. The staff was so courteous and went out of their way to meet all of our needs, and did so with joy. This place was a tremendous value for our stay.

Stayed here 2 nights. Appreciated the work out room and hospitality of women at the front desk. Tamerra and Makayla were so sweet to open conference room for us to use for a while. Very accommodating. Cookies available now arrival and a great breakfast.

The staff makes you feel like it's home not a motel. If there's anything you need they will everything they can to get it for you, or help you find where you can get it. The rooms are clean & well stocked with stuff you need. The breakfast if really good, you can even go back as many times as you want for more.

This hotel was quiet. This was also in a convient location TV was a bit small Everything was very good, need more carts for check-in, checkout Restaurants selection/ availability was very good Accessible to freeway good Construction at one entrance not good

Love this place; definitely will be returning here on an annual basis for our religious order's general chapter meeting. Rooms are very clean, staff is friendly and quite courteous: they go out of their way to ensure that the guest is satisfied with all aspects of their respective visit.

I've been Roading Tripping for 5 weeks through 10 different states. During my travels Best Western has been my lodging choice. Their Wichita West Airport Inn should be recognized as Best Westerns “Flagship”. Every aspect of rating hotels is a 10 for them. It all started with an employee named Makayla who greeted me when I walked into the lobby.

I was the host of a meeting and the room was great. Seemed like it was full due to a baseball/basketball travellng team. Breakfast was good. Check in check out was easy. The location is decent, but there is construction and it was hard to see from the highway and also the detours weren't really visible until you were going that direction.

The Best Western Plus Wichita West Airport Inn has earned the right to be my go-to hotel for an annual group of 25-30 and any other hotel bookings locally. They are accommodating, friendly, and eager to make my guests time in the ICT as great as possible. Their location is easy to get in and out of and their airport shuttle never misses a ride! If you aren't checking in to them, you are missing out!

Wonderful staff and very clean hotel. Good breakfast selections. Staff goes above and beyond to help the guests. I will definitely be staying here anytime I am in the area. Good location in regards to restaurants, downtown, St. Francis hospital and the airport.

BW Wichita West is my favorite of all BW locations! Friendly staff and very good food make it a true value. Our religious order will use this location for annual meetings for the foreseeable future. Well done BW Wichita West!

Love this Best Western. Our only choice and it is quick driving distance to anything. Our son attends Friends University so its only a five minute drive as well. Close enough to down town we can take the scenic route and enjoy the sites.

Fantastic stay! Every employee that we encountered greeted us. Made us feel welcomed and appreciated. Hotel inside and out exceeded our expectations. Breakfast was fantastic with so many choices. Next to busy streets, but it did not effect our stay. If in area again, will sure stay here.

Friendly staff, quick check in, clean room, comfy bed! I highly recommend staying here! The only drawback is nearby construction which can't be blamed on BW. Don't forget, treat yourself and get the Jacuzzi room. :)

We love this Motel. They are all very friendly and recognize us when we come in. Best Motel in Wichita. They even have a shuttle service for all of our needs. Centrally located and perfect for leisure or business.

The front desk staff was kind and accommodating. Hospitality at its best. The room had sufficient access to electrical receptacles and usb ports. The front desk staff called the room after arrival to confirm that nothing was lacking or needed. The cable television functioned, offered adequate channel options. I heard no road noise.

We stay in Wichita at least 10 to 15 times a year oh, and this was our first experience at this hotel. The service was absolutely excellent from the moment we checked in to when we checked out the following day. Andy, the driver for the shuttle was very polite and professional and informative. Our room was clean and comfortable and the breakfast had a very nice variety especially for being complimentary. We have found a new place to stay when we travel to Wichita!

Quiet location was perfect for me during a family emergency visit to Wichita. The room was very well laid out and bed comfortable. Housekeeping refreshed the room perfectly each day. All Staff greeting me and were friendly. The front desk staff were very helpful and accommodating during my stressful visit. Price was reasonable

Whether business or pleasure I highly recommend the Wichita West Airport property Aaron (GM) and the entire staff do a outstanding job ! From the front desk associates to the housekeeping associates as well as the shuttle drivers make you feel like family Breakfast options are endless

Needing to establish a base for frequent visits to Wichita, just installed one grand daughter there at Friends Univ. This was our first selection for good reviews and near the school. Was not disappointed: very clean, rooms well kept, excellent breakfast, staff friendly. We will be back. Only complaint is all of the taxing authorities in Kansas = 18% tax on room.

It's been several years since we stayed at this hotel. It's still a nice quiet spot to spend the night in Wichita. Parking was a major problem the night we were there - ended up parking on the street in front of the hotel with a lot of others. I don't really know where they could add more parking but it would be a good addition to this nice hotel. Staff was friendly but Sunday morning I went down to get a newspaper. There were no papers - the gal behind the desk said she was supposed to pick them up on her way to work and she didn't do it. Well, rats - nothing I love more than my Sunday paper with breakfast. Speaking of breakfast - it was really crowded seating wise. The food was fine- typical free food for hotel breakfasts-make your own waffle, cereal, scrambled eggs, link sausages, etc. This was a little more $$ than we usually pay for our nights in Wichita but it was a special occasion so we splurged this time. We'll probably be back again another time.

The hotel was very modern, clean, and the staff was friendly and helpful. It's easy access off of the highway, but the parking was a bit interesting since it was so full the night we were there. The only complaint I have was the morning breakfast staff were too busy talking to one another than providing customer service. Not once did they get up to do anything or even acknowledge us. Another nice thing is it's very easy to access the highway heading to OKC. I would definitely stay there again if we are in Wichita.

I rarely write reviews, but I had to write this one. The hotel was booked on Priceline and I got a very competitive price, and ended up staying several days longer because it was such a nice stay. It was clean, friendly, and has a great breakfast.

We had a pleasant visit on our first visit in May of this year but have a few different comments this time. Firstly, our room was NOT cleaned the first day out. We had a makeup room sign up, too. Monday thru Thursday construction workers favor this hotel so parking can be scarce. Breakfast is good but gets a little boring after 4 days. One of the outside doors does not open with your key both stays. Overall one of Wichita's best as many in the under$100/a night are old and outdated plus the east side of town has more selection. FYI: Kellogg is raised so you can see property but hard to find.

First floor room near back of hotel was VERY CLEAN, comfortable temp upon arrival, and nice layout. Very similar to Hampton Inn (my hotel of choice) so I was happy with this. Aesthetically first impressions could be improved:The phone was broken and could be heard when sitting on the bed, the plastic number cover was askew, the lamp shade between the beds was very tilted, the kleenex was out in the bathroom, the bedding is very visually lumpy (but the beds ended up being decent). Minor, I was given a connecting room and didn't know beforehand (don't like them). Options to choose your room at booking or upon arrival would be a great feature. PROBLEMS: The shower pools water at your feet in the bathtub which really grosses me out, I couldn't get warm/hot water from the sink faucet at any time (maybe me but I tried multiple handle positions), the phone (rm 125) was broken so I had to unplug it to get the dial tone to stop, the window unit needs a constant fan option -woke me up every time it turned off/on (light sleeper issues), the window was illuminated by the bright light behind it- need better window treatments. Bedding was lumpy but the bed was decent. Front desk staff was attentive, always present at the counter when I walked by, and very helpful upon arrival with my gluten free breakfast questions. I was directed to ask staff in the a.m. and told they have gluten friendly options and that they would know. When I did ask, there was a language barrier, so I pointed to the sign that says gluten friendly options/ask and said "no wheat?" and she just shook her head and said sorry and offered the oatmeal. I knew the potatoes were okay from the night staff checking so I ate those and some eggs. I had been excited about the sign and the night staff response, but this was disappointing. Get this communication worked out and you'll have an "up" on the Hampton b/c they do nothing for gluten free options. Finally, the market area was extremely limited with lots of space for food and none in it. I was hungry and it was late and the only options were some candy bars and chips, soda. The frozen/fridge section was empty of all meals, and no popcorn or rice cakes or anything healthy-ish. I would stay here again but I'd rather stay at the Hampton. A few improvements though and this could be a hotel of choice.This is not a 3 star hotel and I am surprised at the high rating given my experience, BUT They are VERY CLEAN, and friendly, and I almost gave a 4 star for that alone.

The front desk was extremely kind and helpful...the rooms were clean, and the breakfast area was nice as well. We arrived after 1 am and Tamara (I think her name was)ensured our check in was fast...and our room was waiting for us. The ice machines worked (yeah) and were placed so that they did not make much noise when they dropped ice...we never had a problem getting ice. Would have loved to have washing machines/ dryers in the hotel. James, who provided service during breakfast, proved to be friendly, helpful and accommodating...went out of his way to find syrup for us...The hotel even left the breakfast out an hour past the stated end time...which was very helpful.

The check in was fast, easy and believe it or not, enjoyable.. The staff were very friendly. The food was very good. Cranberry chocolate chip cookies were great! The rooms were up to par with high-end hotels. The pool looked clean and was always being used, not too many but at least 1 person was there.

We were on our way home from Colorado and needed a place to overnight, so I booked a room here with my rewards points. We arrived after midnight, but the lady at the desk was super friendly, acknowledged my reward member status, and quickly got us our keys and other information we needed. The room was nice, the bed was comfy, and breakfast was good - all things we've come to expect from the Best Western brand.

From the minute we stepped in the door we felt at home. The young man who checked us in was delightful. He was more than accommodating and so polite. The room was clean and spacious. The mattress was sooo comfortable. On our bed was a letter from the hotel owner welcoming us and gave his cell phone number if there were any problems not resolved in a reasonable amount of time. The breakfast was awesome! Omelets prepared to my wishes and freshly cooked by a chef. Check-out was a breeze. Awesome hotel. Would definitely recommend to my friends and my wife and I would stay here again!

This is such a beautiful property with extra touches like free cookies, soup, and grab bags, that I wish I had been able to stay longer. We were only in one evening, and flying out in the morning, but the staff was so pleasant and thorough in any interaction. We will definitely stay here again, and I recommend it highly.

Super clean, friendly staff, has shuttle service that gave us a ride to a restaurant in a rain storm and picked us up when we finished are meal. Very nice room, great bed and good selection of pillows. Big breakfast was included as well, lots of choices including hot food, very good, top notch staff and kitchen. All motels should be like this one.

I was pleasantly surprised at the value and quality of my 2 night stay . The room was comfortable and the breakfast selections were delicious. I will definitely consider Best Western Plus as my hotel choice next time I travel

The hotel was very nice. Great location, rooms were nicely appointed, clean. Complimentary breakfast was good. Staff was very nice and helpful. First time to Wichita. I was there for a bowling tournament. The only challenge I encountered is that we found a few ants on the night stand and desk. I would have given the hotel less stars but after making them aware of the situation, they graciously credited me one night's stay. I would definitely stay here again.

Outside was well kept, staff was very friendly and accommodating, bed was very comfortable. I will most definitely be staying here again while visiting Wichita. There are tons of food spots within walking distance to the hotel as well as coffee places such as Starbucks and Dunkin.

This is the only hotel in Wichita I will consider staying in. The entire staff was always extremely accommodating and pleasant. Special recognition to Makayla and Angel for brightening my days. Thank you for all you did for me on my business trip. Love the nightly soup and the breakfast is spot on!

Don't get me wrong, the value is great. However, it's not in a good location, and the lighting and interior colors of the hotel give it a 70's vibe. The internet worked very well and the rooms were nice and so was the staff.

Another hobby weekend in a meeting room. Had a great time and great experience at hotel. This was our second time to do this. We have already booked again this year. We will continue to do this at this hotel as long as we have this great service.

The front staff was exceptional. The were very helpful and accommodating. Nice pool area. Breakfast was very good with an assortment of items both hot and cold. Rooms were clean, however the cleaning staff did not come into the rooms every day.

The front desk guy was very nice, check in and check out was a breeze. That's about the only nice thing this property has to offer. The outside is totally trashed, beer cans, old food rappers, peeling paint. The outside looks like this place is run down and full of squatters. Inside the room (where things really matter) GROSS! SAve your coin for somewhere else! The beds are comfy and the air works good. Otherwise, the shower doesn't drain, the toilet was inoperable when we checked in. Theres a hole in the ceiling, it smelled so bad in our room it seeped into our clothes for the next day. Like stale cigarettes and lingering water. If it hadn't of been prepaid we would have gone somewhere else.

Due to airport closures I had to spend the night in Wichita and be close to the airport for a 5am flight the next morning. I saw the great reviews so decided to stay here rather than some other places a little closer. I was pleasantly surprised from the moment I got into the van until the van dropped me off the next morning. The driver was the nicest man named Andy. Check in was easy and quick. My room was quiet and very very clean. Bed was very comfy. I could not have asked for a better place to stay.

Aaron and his team and the Hotel is simply the best. We don't, won't stay anywhere else when we visit Wichita --- Welcoming, friendly clean with good beds and great breakfast and soup in the evening if want something lite but filling.

I used to use Priceline to find the best deal and I got burnt a couple of times with that. This time I checked Priceline and a couple of the others and then just checked the BW website. The prices were all the same so I just booked it through the hotel website. I will always stay at this hotel in the future. It is fantastic!

Lovely updated rooms with excellent customer service. The hotel has a free shuttle that will take you downtown and pick you up. We were stuck in Wichita after a canceled flight, and this little side trip ended up being a blessing in disguise. We were dropped off at Old Town, ate lunch at The Kitchen (inexpensive and we rated it a 5*), then walked to the river monuments and the Keeper of the Plains (a must-see). The airport shuttle came and picked us up on the other side of the river. And we got a mid-day phone call asking how we were doing. Great attentive customer service. I don't know the hotel front desk attendant's name, but she had blonde wavy hair:) Just a delight!

I stayed at the Best Western Plus Wichita West Airport Inn during a recent business trip. I booked here because of the magical combination of a reasonable price and ultra-positive reviews. Overall I'm not DISAPPOINTED but it's...Nothing more than average for the brand. In fact, this particular hotel USED to be a Hampton Inn so I was curious as to what would be new and what would be hold-over. As it turns out, the air conditioner was definitely a noisy 90s hold-over...If I wanted to sleep, I had to put it on "constant fan" to drown out both the considerable highway noise and the chug chug chug it was making on its own. Positives: WI-FI. The Wi-Fi was great making easy to work remotely. Also, the desk staff was friendly and efficient, parking was ample, the room was clean, the bed was alright, and the free breakfast was definitely free. I would very likely book here again if I end up back in Wichita and would recommend it to the value-conscious traveler.

The location, amenities and comfort of this hotel is great, but the hospitality of the staff ranks it above and beyond other places we've stayed in the area. From check in through check-out, we felt like we were valued and appreciated guests. There are lots of places that Wichita has to offer, and this was our first time staying here. We will be sure to check for availability with them first, before trying for the next best thing.

We chose this hotel based on having early free shuttle to the airport. We needed to leave at 5:00 am and that was fine. They also have complimentary cookies and soup which is a welcome touch! When we checked in, the lady at the front desk recognized us and welcomed us back. That makes a person feel good! Our room wasn't ready when we got there so we had to wait maybe 15 minutes. When we had checked in to our room we got a phone call from the front desk apologizing for the inconvenience. Another nice touch! I recommend this hotel for its customer service, cleanliness, great breakfast (couldn't take advantage of it this time because of early flight, but they did give us a to go sack breakfast), and close proximity to airport along with shuttle. We will definitely be back!

I had the opportunity to witness JENNIFER demonstrate complete mastery of front desk duties in a brief ten minute stint that would have made any general manager proud. She was awesome during the check in process, extremely personable, polite, and funny. Her knowledge and ability to problem solve came out as other guest came forward with issues in which she handled with ease and grace. It was easy to see how much she enjoyed her job as well as helping the guest. Thank you Jennifer for making such a positive impact on our stay at Best Western Plus Wichita. You rock!!

Very comfortable beds in a clean hotel. We experienced very friendly, helpful staff. Hot breakfast included in price of room was great and had a good variety. Hot coffee available all day long in the lobby. We will be staying here again for future trips!

We came in late at night and Angel was so pleasant checking us in. It was a bit hard to find the correct turn in so make sure you follow your GPS. The Parking lot was full so we had to park in back but that worked out ok. The room was clean and had everything you needed. Breakfast was a good selection and the price was right.

When we arrived, Angel, the desk clerk, offered us soup and peanut butter cookies. Our bed was comfortable and the water pressure in the shower was good. There were many charging outlets in the room. We were on the first floor but there is an elevator. Breakfast included scrambled eggs and sausages.

After a long day on the road it was wonderful to come to such a beautiful place! They were at capacity when we came late at night, but both Andy and Stephanie bent over backwards to fuss over us even though they were very busy. Andy was due to go home, but took the time to open up the kitchen for us just to get a fork for my daughter so she could eat her salad for dinner. Stephanie had been there since very early that morning (I think 6:30) and had not been able to leave the front desk because folks kept streaming in, yet she was kind and hard-working. There was also a wonderfully friendly gentleman (I didn't see his name tag) who gets up around 3AM every morning to have a break-FEAST out for everyone by 5AM. He couldn't have been more delightful and attentive. It seems pretty clear that the management has made hiring great staff a priority and hopefully they take good care of these wonderful people! The whole place seems to be serviced by a terrific team! We also loved the beautiful room and the AAA discount! Thanks much folks!

We enjoy staying here. Everyone is friendly and it's like one big happy family! Guest rooms/bath are clean, very comfortable bed. They serve a good breakfast which is presented nicely. There are usually 2 meats & 2 types of eggs plus hard boiled. Good coffee also!

We were pleasantly surprised with the cleanliness of the hotel. The breakfast was good. Jen and Angel at the front desk were very accommodating! Very friendly! And Andy was helpful and had great recommendations for dinner. Thank you for making our stay a very pleasant one!

My hotel to use when I travel. Excellent service, clean rooms, good breakfast. Everyone is accommodating. Location close to airport. Quick pickups to and from airport. Breakfast is in a nice setting. Close to several good restaurants and shopping center.

We love this hotel!!! The staff is always very friendly and the room is very comfortable! They have one of the best hot breakfasts we have had, keeping it stocked and replenished until the end of breakfast time! The beds and linens are super comfortable and the cable TV is good too! The rate is also very reasonable. We travel for college baseball games for several months out of the year and we always feel at home here! Highly recommend!!!

Stayed two nights on business. This is a very nice location. Staff was very friendly.Very good hot breakfast. Room on the third floor was very quiet. Good exercise room with ample equipment. Many dining locations nearby, but most are probably not walk-able because of the interstate and heavy traffic limiting the ability to cross streets. I would stay here again when traveling on business to Wichita.

We were traveling through Wichita and decided to spend the night. Pulled into the Best Western Plus, best decision ever. The young lady at the desk quickly got us a room and signed us up for the rewards program. The room was beautiful and very comfortable. We got such a good night sleep. Breakfast the next morning was wonderful. The staff in the breakfast area were friendly and prompt. They were very attentive and made sure things stayed full and tables were clean. The front desk staff both on check-in and check-out were Wonderful also. We would definitely be back and recommend that hotel to others.

Great place to stay as I travel all the time. In motels every week. They have it all. Customer service, good food (breakfast). Clean rooms and quite. Cusotmer service is good. Close to down town. Next to hwy 54.

I travel for my company (GT Midwest) and am always looking for a nice place to stay. This hotel was perfect. Clean, friendly, with convenient access to major highways. I couldn't ask for anything better!

Great breakfast items. Very friendly and courteous staff. Motel is very clean and quite a bargain price for the service they offer. I have stayed here many times and always very satisfied. Will definitely be staying here in the future.

The staff is wonderful. The breakfast is tasty. Price is good. Rooms are clean. Rooms are updated and nice Easy location to get to. Overall a very good choice for hotel accommodations! Yay for me, yay for you!

The hotel staffs were very helpful and they exude very pleasant attitude! They will actually accommodate and guide you from the checking in to checking out. Though our stay is short, it is well worth the stay and will definitely choose this hotel again for our next family vacation!

Staff were always pleasant,all facilities were clean and fresh and breakfast was hot and tasty. Loved the fresh baked cookies. I needed help with the computer to scan and send something and the staff took care of it for me.

Stayed here 2 evenings after flights. Have shuttle service to the airport. Staff is friendly and so helpful. Main desk, driver and kitchen included. If your looking for a light meal soup is available in the evenings. Also, served a chicken fried steak for breakfast. Perfect for diabetics needing protein without the salt of sausage or bacon. Rooms were clean and comfortable. Parking excellent! Thx for everything.

This might have been the very best hotel room value and purchase I've ever made. I reserved a king suite (I'm an early riser but wife isn't) and this one came with a whirlpool, wet bar, and a conference/banquet table that could seat six in addition to separate sleeping room for my wife. Hotel staff was courteous, helpful, and attentive to our requests. The parking lot has the the most outstanding lighting

We stayed here based on the reviews but were very disappointed. We booked through a very reputable online service but they had no reservation for us even though we had our reservation number and information. They did honor the price but took forever and mentioned that this happens often, Really???? When you walk into the room the bed looks lumpy but it is just the comforter. The bed was actually comfortable but the pillows were so full you get a neck ache. The TV had very poor service. No guide, no list of channels and some channels were cutting in and out. No movies to purchase either. Now if you're into fattening food this is your place. Soup apparently is served in the afternoon with cookies. Chocolates in the room which were high quality and we did enjoy. Breakfast however had polish sausage and chicken fried steak as the only meat options. I realize that some people would love that but not what we prefer.

We've stayed at this establishment a number of times and this stay was no exception. Good location, pleasant staff and exceptionally clean room as usual. The breakfast area is clean and well-maintained. We like the vast assortment of breakfast items available at this fine hotel. It's our preferred hotel when visiting Wichita. High points include a well-lit, spacious parking area, quiet rooms and a comfortable lobby. An exceptional value when compared to equivalent hotels belonging to other chains, We spoke to the manager, Aaron, before our departure when we met him in the lobby area, He was genuinely caring and inquired about our stay. We had nothing but positive comments to share with him. On our next trip to Wichita, we'll be back for another stay.

The food was excellent. Lots of choices for a hot or cold breakfast. The room was large and comfortable, we were on the highway side, but there was no highway noise. We have a hybrid electric car. They have a free charging station. That was really nice.

You can use the shuttle and free car parking before and after your flight. This cuts costs dramatically. The shuttle even came at 11:45 pm. The hotel is very clean and seems to be in a constant state of recleaning.

We have stayed here twice and feel that It is an excellent hotel. The rooms and breakfast were fabulous! The schuttle to the airport was dependable and promp! I would highly recommend this hotel for travel, for leisure, or any other reason!!!

Clean and comfortable room. Easy check in. Breakfast has a great selection, even chicken fried steak on Sunday morning. Will be staying here whenever we come to Wichita. Great hotel for the price! Son enjoyed great fitness room as well.

Just what you want - great quick check in - clean rooms attentive staff. Arriving late, and tired, Jennifer was on hand to facilitate the check in experience with no fuss. I hate doing these reviews, but on this occasion having spent more than 10 days away from home, I found it ironic that the best place to stay was on my last night. I had spent a lot more for some pretty poor service on the other side of town, and hence why I ended up at the Best Western Plus, which was ideally positioned for an early flight this morning.

One of the best breakfasts by far at any hotel I have ever stayed in. Good comfortable room at a good price . Location is nice for us as we have family on West side. The staff is really good great people to work with that try to make your stay comfortable.

The staff that work here make this place a very awesome place to stay. This place is very clean friendly atmosphere.All the staff make you feel welcome. Enjoyable breakfast nice comfy beds very clean rooms just all in all excellent I would recommend this place to everybody I know.

Staff is super friendly, specially Jennifer and Andy. They have both gone above and beyond to ensure that I have everything I need during my stay. The hotel has no restaurant on-site, but they provide a free shuttle service to any location within a 5 mile radius. Jennifer provided me with a list of restaurants within a 3 mile radius. Andy, the shuttle driver, is very friendly and reliable.

I have visited several hotels in my journey while being an airline employee and have never experience such service. Jennifer who works at the front desk was nothing shy of AMAZING.She was kind and actually listened to the guests. She went above and beyond the call of duty to help me with some important business I had to take care of. I wish every place I visited had a Jennifer. We live in a customer service driven based economy and employees like Jennifer is the reason why people come back. Thank you Jennifer for all that you have done I really appreciate it and look forward to coming back again in the near future. Prentice

I had a booking error made by Priceline and the gals at this hotel were able to fix it and accommodate me! The hotel was very clean, breakfast had so many options and it was good! The free coffee and hot chocolate in front was a bonus!!! I would recommend this hotel to everyone I know!

Nice hotel, clean and well organized. Pool is a little small but OK for my 9 year old granddaughter. Have stayed here before several years ago, beds are very comfortable. Gave us a late checkout of 12:30 pm.

Everyone from the front desk agent, to the housekeeper and breakfast attendant was friendly and overly helpful. The room was clean and quiet even overlooking the main road. If I had any complaint it would be about the pillows. They are extremely thick foam and not nearly as comfortable as feather/down. That's just a personal preference tho; wouldn't hesitate to stay here again!

The hotel is spotless. They have a super helpful staff. The extremely comfortable bed provided good rest. There are many amenities. including a fully equipped workout room. Best of all?? They got me to the airport at 4 am!

This is one of the best hotels I have stayed in in Wichita. The staff was super friendly! Tiffany checked me in and went out of her way to make me feel welcome. The king suite is perfect for a business traveler.

Great hotel, value, customer service and room! Fresh baked cookies in the lobby were a wonderful touch! We've stayed multiple times and used the airport shuttle too, even at 3am! Always prompt and friendly! Just a great place all around!

From the friendly shuttle waiting for us when we arrived at the airport, to the extra amenities in the room (furniture style vanity in bath with storage, wooden lap desk on bed, etc.) to the amazing free breakfast (pastries, cereal, make your own waffles, scrambled eggs, fried steak and sausage, a yoghurt bar with choices of add ons, fresh fruit, endless coffee and tea, juice, etc, this motel is a class act. The manager actively engaged his guests at breakfast which was a nice touch. Certainly not the cookie cutter in and out experience we anticipated. We had two groups and all were raving about the place Work out room available; we didn't have time

This facility is quiet, clean, modern, and comfortable. It compares well with upscale facilities across the country, yet at moderate pricing which earns it a Best Value rating. In an industry where it is exceedingly difficult to provide a unique selling proposition for customers, this facility has achieved it with the volume and water pressure of the shower. If you are a frequent traveler, you will appreciate the Best Western Plus Airport in Wichita.

My wife and I enjoyed a great stay here recently. Check-in was fast and everyone was very friendly, welcoming, and helpful. The bed was very comfortable and breakfast was quite tasty. We will definitely stay here again the next time that we are in the area!

EXCELLENT hotel. Great breakfast and early hours. Most hotels start at 7. This Hotel started at 6. Great for early risers. Great friendly staff even had breakfast to go bags. Tricky finding the entrance from the interstate.

After 3 trips in 2 weeks for just 1 night stays, the BW+ will be our "go to" hotel in the Wichita area from now on. While others have been nice, they've also be a little on the pricier side. BW+ was very reasonable, super nice desk staff, rooms were clean and comfortable. If I had to say one negative, it's the fact that the A/C-Heater was a window unit and could get annoying, but once asleep, I never heard it again.

Very clean room! Went on a short business trip. Hotel staff from reservation person to the person taking care of the breakfast area were top notch. I've stayed here several times in the past and have always had excellent service. This particular motel is my go to when i am in Wichita. The only thing i would complain about is the road construction and you folks have no control on that front. Keep doin what you do cause you do it well!

To begin with they were really accommodating to all aspect of our stay.We love all the extra care they gave during our stay.The breakfast was amazing. The host was very friendly.The room where very clean and it was cleaned every day when we stepped out of the room.

In staying at this hotel, I found the comfort of home with the style of a resort. The room was clean and the staff was friendly. The free breakfast provided a wide variety of choices and started the day just right.

Everything was perfect. Including the comfortable, compitent, friendly welcome from front desk person, Sasha, I think her name is. Everything spotless and attractive. I'm a frequent traveler. I switched to Best Western from LA Quinta and Red Roof Inn because of some of the horrors I've encountered under their name. I've not yet encountered a horror from Best Western but many are not nearly as nice as this one. Even the ones under the "Plus" name of their brand. Anyway, great place.

We stayed for two nights, and found the hotel to be clean, the staff very friendly and dutiful. We appreciated the complimentary soup in the evening, and the breakfast was very good! When in Wichita, we would definitely stay here again!

We had your normal expectations when making our stop for the night, but this place surpassed them. The front desk staff was friendly and informative. They had a map of the city and even an event calendar in the packet they gave us, which was very unexpected. The room was spacious and clean. No noise from the highway, even though you are right off it. The breakfast was a bit above average in quality and quantity as well. Would definitely stay here again if we are back in town. It's also half the price of down town hotels, while being less than 10 minutes away from them.

My husband and I drive across the country twice a year and stay in hotels along the way. This was one of the nicest: spacious, clean, well-kept, and recently renovated. Breakfast was reasonably good as well for this type of hotel. Would certainly stay here again.

I am a diamond member and stay in a lot of hotels. This one is the best hotel in Wichita. By far the nicest and clean. Makes you feel like your at a $500/night hotel. You will not be disappointed!!!!!

This hotel makes the ordinary breakfast delicious! It is presented nicely and neatly. The help is very accommodating & friendly. The tables are kept clean for the next users. Our guest room was ordinary but clean. the bed gave us a comfortable good night's rest. Bathroom was clean and fresh smelling, no urine smell like some places. Overall, the staff is very friendly and makes you feel very welcome.

This hotel more than met my expectations. ALL the employees were helpful and cheerful. Checkin was quick. The room was excellent. Breakfast offerings were plentiful and well prepared. A computer and printer were available when I needed them. Shuttle to the airport seemed new. When I left an article in the shuttle, the hotel called my wife to explain what was up. She called me just as I discovered I had left it behind to tell me they were on the way back to the airport to bring it to me. I will definitely stay here again when the need arises.

Hotel was nice. Easy check in, rooms were big, beds were comfy, and very clean. Breakfast was better than most hotel breakfasts. Friendly staff. The problem we encountered was the noice. It sounded like furniture was being moved all night long, both nights. We barely got any sleep. We were in Room 140, close to the west end door.

My husband and I just stayed at the Best Western this past week. This was the first Best Western we have ever stayed at, so I really didn't know what to expect in regards to quality and cleanliness. I was pleasantly surprised. The staff friendliness, the shuttle service, the breakfast and snacks, the cleanliness and comfort of the beds all exceeded my expectations. The staff went above and beyond to make sure our needs were met. We travelled with a large group of people and had a block of rooms and we were even provided a meeting room to hang out and visit with each other so we didn't disturb the other guests. Thank you! We will definitely be back!

Stayed here for 4/3 and was pleasantly surprised by the quality of the facilities and the professionalism of the staff. My expectation of a BW is based on my experiences as a kid- things at BW have changed in a most excellent way. Room was spacious and very clean. Morning breakfast was very good; food service personnel did it right! Meeting facilities are also well equipped and clean. Will definitely stay here again (as my religious order voted to return here next year for our annual meeting).

My wife and I had a great stay at the Wichita Best Western plus. The shuttle service was a wonderful asset. Service at the hotel was very good. Soup and cookies in the afternoon a nice feature. Very friendly and helpful desk personnel. Comfortable bed.

I stayed twice - going to Utah in August, and again coming back 10 days later. Nice breakfast area, nice room, no problems. Easy on/off location - though you have to know where to turn in. My GPS is brilliant! Good place to stay.

It was great to be able to leave our car at the hotel and not pay the added airport parking fees. Also, the hotel shuttle took us to the airport at 5:00 am and then picked us up when we returned late at night. So nice to be able to avoid an extra early morning drive, find parking and haul luggage across the parking lot. Highly recommend doing this!

This was a nice hotel close to the airport. The room was large with a large bathroom. The desk personnel were very friendly and helpful upon check in. The free breakfast was good with a variety of offerings. They offer an airport shuttle if needed.

We have found our home away from home when in Wichita! The hotel is super clean and friendly. It is also one of the lower priced hotels in the area. They offer a full breakfast and had soup when we arrived on Friday night if you needed a snack! We won't stay anywhere else while in town!!

i enjoyed stay at this hotel. The room was clean and the bed was comfortable. There are restaurants within walking distance of the hotel. Breakfast was pretty good with plenty of hot dishes including waffles. There were plenty of spaces to eat breakfast.

We used this hotel on both ends of an international flight. We appreciated the shuttle service to the airport and the ability to leave our car there while we were gone. Everything about the hotel was top-notch - the rooms were spacious and very clean. Staff was courteous and helpful.

Everything was clean inside and outside. it didn't smell like some hotels do. great location, it was quiet and close to many restaurants. the only complaint was the tub didn't drain very well and bed was to firm for me.

Good hospitality and service. Clean room. I like to rent hotel rooms that have pools. They had a nice outside pool. I wasn't comfortable swimming in it, due to a lot of folks hanging out around it. The hotel has nice benches and outside areas to visit in the front of the hotel. The pool is also located in the front of the hotel. While there are screeing walls on the street and parking sides, the other two sides have iron fencing. There was a lot of traffic, and I wasn't comfortable swimming. We rented on a Tuesday night. The access road to the highway is in front of the hotel.

Bed and room were clean and comfortable. Rate was great. Access not great, and could be marked better. Breakfast was not great, but overall I'd recommended, and not hesitate to stay again. Value/ most for the least, would be the strength. Better than the economy places, but not a resort.

Everyone is super friendly, beds are comfortable, even the pillows are nice! The outdoor pool is heated and clean, not too much chlorine either. I'm in customer service and I applaud this hotel for having all the right people in all the right places. The staff to out of their way to say good morning. Also easy access right off Kellogg. Thanks for a great night Best Western!

This is by far the best Best Western Plus I have stayed in so far! The rooms are so nice and clean the hotel in general is very nice, good elevators esp. since there's 2 of them and not just 1. The shuttle bus service is great ! Very friendly staff. We had a very long day on our day of arrival with our vehicle braking down and since check in every one made us feel so much better and were very helpful. Angel the front desk clerk that was on shift when we arrived was fantastic and so friendly she was the one to help me with some questions from my reservation since the start and she accommodated me and my family with joining rooms wich was so helpful since we have children with us. It was nice to have hot soup in the kitchen for guests and the kids really enjoyed it too. Comfortable beds, nice clean bathrooms. Breakfast was good too. I highly recommend anyone who is looking to stay at a hotel to chose here especially if your in a bind like we were unexpectedly, or simply to chose as a nice hotel stay on vacation. Definitely will be staying here from now on !!! So much more to day but so little space all good things.

I stayed for three nights. The room offered a microwave, mini fridge, lotion and was clean. I mention lotion because a lot of hotels don't offer it these days. The lighting seemed dim. The bed was comfortable. The pillows were all very thick, and I called to see if they offered a flatter one but the desk stated the thick ones were all they had. I had neck pain every day. I would recommend they offer a variety of pillow thicknesses like other hotels. The shower head had a nice flow. The fitness center was well equipped. The breakfast was great with a good variety. The staff are professional and personable from the desk to the shuttle drivers to housekeeping. The shuttle service they offer is outstanding. I enjoyed my stay and would stay again but bring my own pillow.

I have stayed here more than once and will again should we be traveling through Wichita. Facility is clean, people are super friendly, I like their gym and breakfast is fantastic. Great rooms and prices are fair. Last time we stayed, there were chocolates on the bed and we felt special right off the bat!

I've stayed at a lot of hotels and I'm always looking for some place that's comfortable clean with great customer service and a good breakfast and this hit all the marks everyone was fabulous loved it loved it loved

We had a great time.Kids loved the pool. Adults did some work out in gym. Restaurants close by. Rooms were big clean and good air. Bathrooms were big. Had free breakfast,eggs sausage cereals waffles and more. Staff friendly and helpful.

Love the shuttle service to just about anywhere. Stayed here before we flew out on vacation. Not only did they drive us to the airport at 3:45 AM, we left our car safely parked here for a week at no additional charge! Stayed again to attend a concert at Intrust Bank Arena and they took us to and picked us up from the concert. On the way back from the concert, hubby asked if he would drive through a fast food restaurant and get us something. The driver said, “I can. What would you like?” Just wow!!

After learning how to navigate the highway construction, the hotel was very conveniently located close to Friends Univeristy where I was attending a conference. The room was exceptionally clean and the size of the room was comfortable. The nice breakfast in the lobby allowed me to sleep a little bit longer before I had to leave for my conference. I am used to sleeping with a king size pillow. The room pillows were comfortable but small to me. The room air conditioner made the room comfortable but not pleasantly cold. The breakfast staff was helpful and the breakfast buffet was well stocked with many choices. It is not a huge hotel with many rooms and I liked that. It was a nice sized hotel and I always found a place to park not too far from an entry door. Good value. Good location.

I have stayed at this hotel on 4 separate occasions and have had first class treatment each time. It is close to the town west mall and the Eisenhower Airport. Each time I have stayed the hotel was full of satisfied guests. They will keep my future business!

picked up by hotel shuttle used phone in airport shuttle in 10 minutes! hotel 10 minute ride check in smooth room on 4th floor very good excellent breakfast !! each day a bit different biscuits and gravy eggs sausages omlettes every thing to get the day going then early evening great homemade soup !!! great staff nice equipped gym. there for a great Midwest stiorm thunder lightning nice

We enjoyed our 3-night stay at this hotel. The hotel was clean and the staff was friendly. We did not encounter any issues. The breakfast was good and in the afternoon and evening, they have free cookies, coffee and 2 kinds of soup. This was a pleasant surprise! The best part, the rate was awesome!!

Staff was very cordial and helpful! Room was clean and new. Breakfast was well supplied and nicely presented. No complaints at all! Decor is super nice atmosphere. Great location and convenient to locations.

The room was clean & comfortable! Loved the pillowtop bed. TV & Wifi reception was great. We had a full, hot, delicious breakfast. The staff greeted me upon entering They were caring, friendly and professional. We were asked how things were, could they do anything, etc. There were eating places close by.

We were in Wichita for a family wedding, and the out-of-town guests were staying at this Airport Best Western Plus. Our room (when we finally were able to check-in around 4:30 pm) was large and very clean and comfortable for our 4-day stay. Our room faced North, thus we weren't bothered by the traffic noise at the Hotel's front. The desk staff was always pleasant and eager to please. This hotel offers a hot breakfast, and for the most part, it was very good. There were, however, several “glitches”: we were unable to check into our room at 3:30 due to a late check-out. Also, breakfast items were slow to be replaced. Although the Sunday breakfast ends at 10 AM, when we came in at 9:40 There was no food available. In addition, we had some minor issues with Housekeeping: the “DO NOT DISTURB” notice on the room's outer door was often ignored. Several times, on or about 9:00 AM there was a knock at the door by Housekeeping. One morning my wife had requested a later cleaning, as our grandchildren were in the pool. When I came up shortly after to shower, our room was wide open despite the Do Not Disturb sign!

My husband, and I had a great time. The room was clean, the ladies at the front desk were very kind, and extremely helpful. They gave me easy directions to get to the show we were in town to see. I regret that I didn't get an oportunity to check out the pool. We ran out of time. They also have a later check out that was very helpful also.

If I could place this hotel in every city I travel to I would have no need to stay at any other hotel. A great staff who are friendly and pleasant with super clean rooms all updated with the most recent accommodations. Don't pass this one up; just save a room for me on my next visit.

The staff was excellent. They were so willing to help and offer advice on how to get around in town. We have never stayed where the shuttle would be willing to drive you to a five-mile radius. Very kind and helpful.

I have stayed in this hotel about 18 times in the late 9 months. I have been very pleased each night I spent there. I highly recommend this hotel to anyone looking for a nice, clean, and friendly place to stay during your travel.

This hotel is located right off Kellogg Avenue (Hwy 54) and West Street in Wichita, but you would not know it. The rooms are very quiet, clean, and the air conditioner wasn't loud. Breakfast had options for everyone; make your own waffles, scrambled eggs, potatoes, sausage/ham, toast, yogurt, and fruit. The only thing I could

BW worked hard to provide 12 rooms six night, on short notice & provided service enjoyed by every member of our group. If you want comfort, security, convenience and attentive service for a group, call Julie.

Good hotel for downtown, airport, or west side. Consistently clean, well run, adequate parking, with easy access to main highways. Decent breakfast and better than average breakfast eating area. Daily paper, fitness center, and shuttle service. Bonus for plug-in vehicle owners - a free charging station.

The staff was wonderful, friendly and professional. The hotel is very nice and well appointed. It's breakfast is outstanding as well. Only problem with it is that it is hard to get to. Only one entrance from the Kellog highway. So if you are traveling from the east you have to go way down the highway, take on off ramp and then do a u turn to go the other way just to get to the hotel. They had a snafu with mistakenly cancelling a number of reservations when we were checking in that affected a few people, but the staff handled it very well.

We booked a room literally at the last minute, on our way to Wichita for a funeral when the Air Force lodgings fell through. They were even able to give us a first floor room! The hotel is very clean, the beds comfortable and the staff was wonderful. They even let us park our motorcycles under the front cover to avoid a storm. We will most certainly recommend this hotel to anyone headed to Wichita!!

We were in town for a weekend of basketball and made arrangements to stay at the Best Western Plus West Airport Inn on Saturday, June 9th. We were between games and requested to check in early. The very kind desk clerk did not have a room ready, but offered to call when one was available and did just that. We needed a rollaway which was promptly delivered. Then, we received a phone call to our room to make sure everything in the room was satisfactory, and to see if we needed anything else. I have never had this kind gesture happen in any other hotel. The room was spacious and clean and we felt the room rate was reasonable. We utilized the pool and and the breakfast area was clean and well maintained. The management there is doing a good job hiring exceptional customer service representatives for their hotel. They also offered complimentary, warm cookies and soup which was a wonderful and unexpected treat. Keep up the good work.

Just needed to stay close to the airport for one night for an early morning flight. I was able to get a great price for a very nice, clean and comfortable room. Reserving a shuttle to the airport was very easy, and every employee I interacted with was helpful and friendly. I would definitely stay there again.

Clean, comfortable room. Friendly, helpful staff. Requested and got a ground floor, accessible room/with walk-in shower. Very important as I have right-sided weakness secondary to a stroke. Very satisfied with with stay!

Absolutely the best deal around! Super clean, comfy bed, cold swimming pool! Staff was extremely friendly and helpful! Close to the main highway and fast food places! Only kind of negative comment would be they have the same thing for breakfast every morning. We stayed 8 nights so breakfast got kind of boring but that's the ONLY semi-blah thing I have to say about this place.

I am extremely satisfied with the quality and service of the hotel, friendly staff, rooms are nice and clean, employees always willing to help. free shuttle, quiet area, and also close to places to eat.

wonderful hotel and staff, very accommodating. We used this hotel to stay for our state special olympics games in wichita, kansas. The hotel is well maintained and breakfast is a must when we stay. The rooms were great and our team enjoyed our stay for the weekend of june 1-3,2018.

This is an excellent property, great staff, front desk staff was friendly and efficient, nice clean and modern room, good breakfast, nice outside pool. Definitely stay here, we will again if we return to Wichita

I rarely give 5 star reviews but when I do, you can be assured that it is extremely well deserved. I stayed one night, asked in advance of arrival, for the quietest room in the place as I'd be pulling in late and leaving early. They gave me a corner room away from elevators, doors, the pool etc. I was extremely pleased. The front end staff were superbly courteous and helpful. They greeted me with smiles and genuine conversation, gave me the run down on all the amenities without having to ask for anything and in the morning, they had “grab bags” ready for those who couldn't stay for the breakfast service. The room was spacious and clean. The bed was extremely comfortable and the space was very safe and well cared for. The design of the building was amazing; they put the vending and ice machines in the elevator bay section behind a wall. This was genius. In a sentence, they did everything right. Good job.

This was an awesome place to stay. The front desk staff was curtious, as a matter of fact, every staff member we encountered was friendly & helpful. The whole hotel was clean. The rooms were extremely clean & comfortable. We enjoyed our stay. Thank you!

Nice place, Handy to highway and restaurants, manager made sure to greet guests at breakfast. Treated everyone very nice. We would be glad to stay here again. I still need 40 characters so I'll just...

Excellent Stay in a wonderful room at a great motel. Breakfast was wonderful and the staff was very friendly and helpful for our stay, Internet was slow for what I am used to with my home wi-fi. Desk chair was awful.

I really enjoyed my stay at the Best Western West Airport Inn in Wichita. The hotel is beautiful, the staff is helpful and friendly, the room was comfortable and the amenities are excellent. It is conveniently located near the airport and I was able to catch a shuttle to the airport for my early 5 a.m. flight. If you are staying in Wichita and need a nice hotel conveniently located near the airport I highly recommend the Best Western Plus West Airport Inn. I will definitely stay there the next time my travel plans take me there.

A rare find - a really well trained staff coupled with a clean well run hotel. The manager is obviously doing everything right. One can hope the staff are paid better than average to maintain this level of customer service.

This hotel felt like a luxury hotel. Room was spacious and fitness room was amazing! The bed was sooo comfortable. The bathroom looked like a 5-star hotel bathroom and the shower worked great! I loved everything about this place!

I love this hotel and stay here every time I come to Wichita. There isn't Anything they lack, it's clean, comfortable has a good breakfast, and the staff is very accommodating.I would reccomebed this to all.

Very nice property...certainly deserves the BW+ rating. Former Hampton property. Very clean and quiet (my main requirements). Very courteous & friendly staff. They offer soup in the evening (very good), breakfast has a nice variety. Can't think of anything that I could comment on negatively. Keep up the good work !!

I don't normally stay at Best Westerns. With that said, I needed something for a night with my family and wanted to be close to the airport. The hotel generally had positive reviews, a good price, and in close proximity to the airport. I subsequently booked a room and then called to confirm. I was told it had a separate sitting room area, which was important for us since we have two small children and try to separate them so that everyone can have a decent sleep. The morning of our scheduled check in I received a call indicating that our room was not available due to a mechanical issue, but that the manager had agreed to give us a King suite at a discounted price. I was further informed that the only difference between the two rooms was the second room did not have a Jacuzzi tub. At about 2:45 pm (check-in at 3 pm) we arrived with two tired babies ready to nap. I walked in to see a ladder and some construction blocking the path, but could still easily find the check in desk. I spoke with a seemingly pleasant young lady who indicated there were two possible room options, that housekeeping was just finishing up, and that a room would be available in 10-15 minutes. I returned approximately 25 minutes later and waited near the front desk. Instead of following up with me the young lady went to go move the coffee and bring out some cookies. I waited approximately 10 additional minutes when another hotel employee, perhaps a maintenance person acknowledged me, noted I had been waiting a while, and inquired if I needed help. I summarized my prior conversation and the second employee stated he would check and follow up. He returned a few minutes later and told me that housekeeping was completing its "final inspection." More time lapsed, and additional guests came to the desk in an attempt to check in. It appeared multiple guests were being told their respective rooms would be ready in 10-15 minutes. I got back in line and spoke with "Employee No. 3." I asked her if our room was ready, now approximately 55 minutes had passed. Employee No. 3 told me my room was not ready, but that it should be in 10-15 minutes. At that point, I challenged the employee, noting my prior conversations with the other employees. Employee No. 1, then paused what she was working on with another guest to tell me there was a housekeeping "mistake." I asked if there was another room available. Employee No. 3 looked at various options and timidly asked Employee No. 1 if I could be moved to the other rooms. Employee No. 1 told Employee No. 3 each time that she could not move me to those rooms. (No explanation was given.) No apology offered. No promise to make it right or guarantee as to when I could get into the room. I was also told that when a room would be available it would not be a separate 1 bedroom unit despite what I had been told by Employee No. 1 earlier in the day. We gave up, cancelled our room, and moved to a Marriott. I realize some claim to have had a positive experience here, but I did not.

Most rooms near airport in Wichita were well over 100 dollars, I paid 80 at Best Western. The other chains are ones I have used and the amenities and rooms were not much different than BW just more costly.

The staff was friendly, my room was clean and the bed was comfty. I also enjoyed the breakfast buffet. However, there was something wrong with the TV monitor. The TV had a dark line across it. You could still watch it but the line was distracting. Also, I would have preferred actual vending machines for snacks instead of paying the front desk. Overall I liked it. It's a convenient location when I visit family. I'd definitely stay here again

Excellent customer service here. Clean rooms. Hot breakfast. Overall great place to stay, very impressed. Would defiantly stay here again. Close to interstate but no indoor pool and outside was closed.

This was my first time at this hotel and I was very impressed with everything. My wife and I decided to stay here since we had a layover on our way from New York City to San Francisco and this hotel was very close to the airport. The staff members here went out of their way to treat us right. Aaron was excellent. He was kind and caring and took great care of everything we needed. Our room was big and clean and spacious. We also got a great rate and a great room since I'm a Diamond Select Member with Best Western. And the hotel is easily accessible from US Route 400. There were a lot of restaurants and stores nearby for added convenience. And we even got shuttle service to and from the airport. That's what I call “super service.” We will definitely return to this location. A+ stay

I was only there for 5 hrs, had a layover but the location was great. I took a hot bath and fell fast asleep in a super comfortable and clean bed. Loved the pillows too.I'd stay at a BW again for sure!

I stayed in two Best Western Plus hotels in two days in two different cities. They are Not created equal. The evening staff at the Wichita location was far more professional. Hotel was very clean. I would return.

Good hotel, nice beds and shower. Very hard pillows. Very friendly Manager and other staff members. Good breakfast. Don't want room facing Highway 400--very noisy. Close to many eating options, and service stations.

My family and I stayed for vacation, the experience was very ggod, The Hotel is very clean, safe, and comfortable. Excellent breakfeast and friendly staff. Would definitely stay again if headed that way

This is a great hotel, it is very clean, the staff are really nice and they even made us dumplings for dinner that were to die for. The Breakfast here is way above the normal hotel breakfast, they had country fried steak and biscuits and gravy. Its super close to Friends and made going to enrollment day super easy. Its also super close to the zoo and has many small food places around it like Starbucks, sonic and a small burger joint. Its also super beautiful.

I would recommend this hotel to everyone. The staff is great, breakfast is great, all around a great hotel for the money. I will definitely be staying here anytime I am within an hour of it. Thank you for a great stay.

For us, great hotel. Clean, friendly, and very close to the Friends University campus. Easy access on and off 400 and just a short drive to Downtown and Old Town. Will definitely use again next fall when football season starts again!

I almost never write reviews, but since you sent me an email and asked me to, I'll make an exception. The hotel is fine and I'll continue to stay there because the location is good for me and I know what to expect. I am a diamond Best Western member. EVERY time I've checked into this hotel, I have had to get the rate lowered to "the best available" rate. I stay at this hotel at least once per month, and would think I would automatically be give the very best rate. The last time I checked in, I was given a rate by the desk clerk. It seemed high so I pulled up Expedia and the internet rate was $15 less. I was then given that rate. When I asked why I wouldn't get that rate automatically, I was told "that is how the Manager wants it done". Really? Not a huge deal, but certainly doesn't me feel like a very valuable customer.

We were very impressed with the hotel, breakfast and staff and would have given it the highest rating but Unfortunately my husband left his jacket in the room. We did not discover this until several hours later so we called the hotel and they said they'd look for it and call us back. After several more hours of no return phone call we were still in town and went back to the hotel to look for ourselves. After 20 minutes of looking in the room and lost and found it was not recovered. The front desk offered no solution other than “their policy for left items is to be turned in to the lost and found”. Obviously this policy was not followed! It was a customized tactical jacket that I had gifted him for Christmas. We are very disappointed that someone decided they needed to take it home rather than return it to the owner. It was hanging in the closet in our hotel room so it had limited access to be stolen. Will not stay there again!

We have not been to this location yet, but Julia was way beyond AWESOME when I called to ask questions about accommodations when booking through a travel website. She was the 4th hotel I called to accommodate our needs and the first to offer up additional information and do her best to meet our needs. When she didn't know the answer to my questions, she would check on it and get back to me within a short period of time. She was super sweet and polite. She stayed on the phone with me until I got my room reserved, then ensured from her end that our needs would be met. I hope we get to meet her in person when we arrive for our stay!

The room was comfortable but showing age. Rust was showing through paint on door frame into shower area. The lavatory had hair in it that was obviously not from us. There were no tea bags in the room or at breakfast. We asked the hotel staff and they said there were none in the hotel.

Janena at the Front Desk and David with the shuttle were so incredibly awesome! They set the standard in customer support! The breakfast area was crowded due to a conference I was not attending, but breakfast staff kept the dining area clean and clear and kept the food choices fresh and supplied.

After we checkered in at 6 pm we asked for restaurant references and they invited us to eat soup they had for us in the breakfast area. The soup was just what we needed. Aaron Girrens and staff were friendly and welcoming, The beds and pillows and room where clean and comfortable. Breakfast had more variety than usual and was good. Shuttle service was prompt. Price and value was outstanding. I would definitely stay here again in a heart beat.

I went to a conference located downtown and this hotel was a great choice for me. People at the front desk were great,very helpful about directions and everything was good.i will definitely stay here again.

This was my first trip to Wichita. The staff was professional and assisted us in finding some places we had wanted to visit. The lobby is beautiful, and the room was lovely. If we are ever in the area again, it will be our first choice!

Hotel was all we expected.The rooms were very nice and the breakfast was very good also.The only bad part of the stay was trying to find it.It sets down below the Hwy and the directions to hotel didn't help much.We also had a GPS which didnt help either. I would recommend this hotel to all.

Just an overnight on my way to visit daughter and grandkids. First i almost always travel with my dog. Best Western never has a problem. Always get a military discount. Bed was great, fell right asleep and didn't move.

Excellent clean hotel. This hotel when you walk in smells clean. It lived up to the smell. The hotel is clean from the front door to furthest corner of your room . . .impeccably so. The staff is friendly and always smiling and going out of the way to greet guests. I travel for a living and this is by far the best hotel I have stayed in within the last 5 years. Great location and great hotel!

You will not be disappointed!! Super clean hotel, smelled great the minute we walked in!! Rooms were spotless!! Definitely the best hotel I've stayed at in the last three years!! They even had free soup in the breakfast lounge! Nice, courteous staff!!

We were traveling across the midwest and planned to overnight in Wichita. We were happy that we selected this Best Western. The staff were very kind, rooms were clean and tastefully decorated, and the complimentary breakfast had far more selections than other hotels in this price range. The location is unusual but don't let that deter you. You will not be disappointed.

We booked this hotel due to its great ratings, and it was everything we could've hoped for. Staying in town for the NCAA tournament, we'd planned to park (and pay) somewhere near the stadium. Upon checking in, however, we were notified they have a free shuttle that runs all night, what a surprise! Best part is, it worked perfectly. Great options at breakfast as well. Room was clean. Only issue was the neighboring room being very loud (mother & kids); it was an adjoining room, so maybe that made it worse? Being so close to the highway, we thought it might be loud, but we didn't notice it at all. Overall, a GREAT option, especially if you're in town for an event at the stadium.

Hard to locate and to get in and out of parking lot, but once there it was quieter than expected and farther from the airport also! The staff made up for it with quick, friendly service, and the whole area was very clean...in & out!