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Best Western Plus Wine Country Hotel & Suites, Westbank

4.0/5  - basé sur 883 notations.
3460 Carrington Road, V4T 3C1, Westbank, Canada - See map

When wine country is on the agenda, there's only one West Kelowna hotel that provides exceptional service, access to the best attractions, and fantastic quality. Kelowna wine tasting is a favorite past-time. Nestled against numerous vineyards, you don't have to travel far to tap into your inner sideways vino expert. It's Best Western Wine Country done in style. When you select this deluxe Best Western Plus Wine Country Hotel & Suites, you will know that you have selected one of the best hotels in the Okanagan. Golfing in West Kelowna and Kelowna goes hand in hand with sipping your favorite Pinot. A day on the greens is just what you need to perfect your swing and soak up some of that Vitamin D. Just remember to pack your khakis and polo shirts. Even if you're on business travel, there's plenty of time to check out wineries, golfing, the music hall and lake. Maybe you're here with First Nations or are part of the new casino or shopping center. There's a lot of new business development in the area, so if you're the new kid in town, we've got your back. Your West Kelowna hotel is happy to be the first to welcome you home with our convenient meeting room. Every hotel guest is treated to a daily, hot breakfast - on us. The buffet style breakfast offers steaming hot waffles, eggs, sweet pastries, fresh fruits, cereals, yogurt, juices and our famous 100% Arabica coffee. You'll never have to worry about getting up on the wrong side of bed here. Reserve your vacation at the Best Western Plus Wine Country Hotel & Suites to experience luxury and convenience the way it is meant to be. Enjoy your stay.

Best Western Plus

Wine Country Hotel & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 857 guest reviews
NOTE ISSUED
Excellent
421
Very Good
296
Average
72
Poor
34
Terrible
34
REFER TO NOTICE
Business Business
104
Couples Couples
300
Family Family
327
Friends getaway Friends getaway
86
Solo travel Solo travel
40
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Comfortable Midrange Hotel"

4
20/09/2018

Room was spacious, clean. Breakfast good, waffles, pastries, etc. and one hot egg dish and bacon. Front desk staff hospitable, helpful. Small convenience shop next to front desk. Only 2 negatives - stopper in bathroom sink didn't work (apparently a new upgrade, but not working!) and the overflow hole in bathroom basin is black, grungy. We have encountered this overflow situation in other hotels - not sure why housekeeping misses it. Pretty disgusting if you don't close your eyes while brushing teeth!!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you very much for your great review. I am pleased to note that overall you enjoyed your stay with us and found almost everything to be very good. I appreciate you bringing to my attention the bathroom sink stopper and overflow. I will work with our housekeeping team to get this corrected going forward. Again, thank you for your review and we'll hope to welcome you back again in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Would stay here again"

5
17/09/2018

We stayed with a bus tour group, and they treated us very well. The front desk staff were very helpful and friendly. Booking the block of rooms was easy. Our room was clean and comfortable, and even though we faced the highway, it was quiet. The breakfast buffet had a great selection of food - yogurt, fruit, cereal, waffles, buns and bread for toast, and eggs and bacon or sausages. The pool area was fun. I would have liked more towels in the room, and when I asked for two more, they gave them to me immediately. There was no restaurant in the hotel, but there were four restaurants sharing the parking lot: a fish and chip place, a sushi place, a pub, and a Tim Horton's, so finding something for dinner was quick and easy.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am so pleased that you enjoyed your stay and found the booking process of your tour to be easy and convenient. I trust that all your group enjoyed our delicious breakfast and the pool and fitness areas! Yes, we are in the heart of wineries, shops and boutiques as well as several restaurants being easily accessible. Thanks for sharing your great comments. We'll hope to welcome your tour company back again in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Highly recommend"

5
16/09/2018

Great service. Good breakfast. Hayley at the desk was very helpful. Accidentally booked room a wrong hotel but Hayley fixed the issue and even gave us a slightly better rate. Hotel is close to everything. Just a relaxed yet courteous vibe. Would stay again in a heart beat.

"Good hotel"

1
15/09/2018

Good location and close to a great number of Wineries. Close to Naramata, Penticton, Kelowna and Summerland for Wineries too. A number of restaurants nearby. Good friendly staff. Had a great view of Golf Course, Lake, and Mission Hills Winery from our room. no real complaints or problems.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you Richard for your great comments regarding your stay at our hotel. I am pleased that you found our staff to be friendly and helpful and that the location is so convenient to many amenities; we are certainly located in the heart of the winery district! Thanks again for choosing to stay with us and we'll hope to have you return in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Super Fantastic Service!"

5
14/09/2018

Experienced the most upbeat and exciting check in ever! Staff at this hotel really know what customer service is. From the front desk staff to those making a delightful breakfast you can expect nothing but a first class experience with wounderful people who really care and know what customer service really is. Best experience I have had in a long while and I travel a lot. This is absolutely the place to stay in the Kelowna area if you want to be taken care of by people who really care about your stay! The hotel is well located on the main hiway, is new and in great shape. Stay here!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you Scott for your amazing review and comments. I am so pleased to hear that our team took such great care of you and made your visit here a wonderful experience. Our team works hard to ensure our customer service is as positive and strong as possible. I will look forward to sharing your comments with all the team! Thanks again and we'll hope to welcome you back again in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"A great place to stay"

5
11/09/2018

A very pleasant looking building and entrace. A large enough parking lot to easily find a space. The people at the front desk were very friendly and welcoming. The facilities looked like new. The decor was very pleasant. The room was like a small suite which we really enjoyed. The front desk recommended eating at the golf course next door which was within walking distance. The food there was excellent. All in all it made for a very enjoyable stay.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am happy to hear that you enjoyed your stay with us and found the decor of the facility to be excellent. So glad it was a very pleasant experience. I appreciate your compliments regarding the facility and will hope to welcome you back again in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Very happy customer"

5
10/09/2018

Your staff were all very pleasant and most helpful.All commented on how they love their jobs and working there.Keep it up!This reflects well on management as well.We had to check out early as my wife was ill and we had to get back to Vancouver ASAP. The manager on duty helps us immediately and got us checked out in a flash. Even the concern on the well being of my wife was sincere and appreciated.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am so pleased that you had an excellent experience with my team and that they took excellent care of you and your wife. I am sorry that she was ill and hope she's fully recovered now. Thank you again for sharing your lovely compliments. I do hope that we'll have the opportunity to welcome you back again in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Friendly, easygoing, and relaxing"

5
04/09/2018

The staff at this hotel were extremely accommodating and friendly. The rooms were very clean and the cleaning staff were very efficient and pleasant. We were in a pet friendly room and you could not tell that there was another animal before us. If you need a place to stay, the Best Western Plus Wine Country Hotel & Suites is the one I wold choose.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you very much for your terrific review. I am so pleased that you and your family and furry friend enjoyed your stay with us. Happy to hear that the pet friendly room was odorless and very pleasant. We do try to make sure that our pet friendly rooms are no different from all other rooms, but of course, we maintain designated pet friendly rooms. I greatly appreciate your compliments regarding our friendly and professional staff. Thanks again for sharing your thoughts. Hopefully we can look forward to welcoming you back again in the near future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Loving Kelowna"

5
16/08/2018

Hotel was great. View overlooked the golf course. Waterslide a hit with our kids, hot tub with the parents!! Hayden at the front desk was amazing! One of the most friendly individuals I have met in the hotel industry. Lots of food options on the West side. Breakfast was good with lots of seating. our family had a great stay on our stop in Kelowna!!

"Quick visit"

4
12/08/2018

We were especially delighted with the location in near proximity to Mission Hills winery where we attended a concert. Staff were very helpful and courteous, and our room was immaculate as well as comfortable!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your terrific review! I am so pleased that you enjoyed your stay with us and were comfortable with all the amenities we offered. Lucky you attending one of the fabulous concerts that Mission Hill Winery puts on during the summer...sure to be fabulous! Thanks again for your great comments. We'll hope to welcome you back again in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine County Hotel & Suites

"Kelowna Family Fun"

4
11/08/2018

thos past week we had the pleasure of taking our granddaughters to Kelowna for some watery fun. The pool in the hotel is good. Girls loved the slide. Grandfather loved hot tub. Breakfast which came with room had choices from cereal to waffles.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for your wonderful review. I am happy to know that you and your grandchildren enjoyed your stay with us and had lots of fun in the pool area with the waterslide etc. Thanks for the compliments regarding the complimentary hot breakfast buffet. Thanks again for sharing your comments and we'll hope to welcome you back again in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine County Hotel & Suites

"Great location "

4
10/08/2018

Loved staying here again as we enjoyed time with friends up there and did a bunch of wine tastings. Also enjoyed some pretty amazing lunches at Quails Gate and Mission Hills. Perfect location for exploring the wineries in West Kelowna and even got in an amazing hike up to Paul's tomb! Also can't say enough of their full hot breakfasts that are included in your stay!! Best ever!!!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your amazing review. So happy to hear that you enjoyed your stay with us along with what sounds like an extensive wine touring trip! Thanks for the compliments regarding our delicious hot breakfast buffet! Thanks again for sharing your comments and we'll hope to welcome you back again on a future visit. Warm regards, Rosemary Paterson, General Manager Best Western Plus Wine County Hotel & Suites

"Holiday in Kelowna"

5
10/08/2018

We took our family from France to Kelowna and they were very impressed with their room and the friendly staff. I would go back to that hotel for sure as our room was great and the location was very good as they were restaurants around the area

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your amazing review! I'm so pleased that you chose to stay with us for your vacation time in Kelowna and that you enjoyed all aspects of your visit with us and the region. Our team tries very hard to ensure that all our guests are happy. Thanks again for sharing your great compliments. We'll hope to welcome you back again on another visit to Canada. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine County Hotel & Suites

"Great stay!"

5
10/08/2018

When we arrived we asked if there was a room upgrade available. They said yes and then was told we wouldn't be charged! Great staff at this location! Complimentary breakfast was a decent selection. Had a great week

"wonderful stay"

5
10/08/2018

Clean, large and quiet I had my 3 kids with me ( teenagers ) ...plenty of room, breakfast for everyone...wonderful stay....Would definitely book there again. We had a balcony, light shading curtains and of course air conditioning.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your terrific review! I am really happy to know that you and your family thoroughly enjoyed our hotel and all the amenities and fun that it provides. Glad you took advantage of our complimentary hot breakfast buffet and found it to be excellent with comfortable space! Thanks again for sharing your comments. We'll hope to welcome you back again in the future. Warm regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Clean rooms, friendly service."

5
09/08/2018

Recently, my husband and I got an emergency family call to Kelowna. It was a long weekend, and rooms were scarce. We found a vacancy at this hotel, and the staff was very friendly. The rooms were very attractive, clean and quiet. They even have a little store in the lobby for snacks and toiletries you may have forgotten.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am happy to know that you enjoyed your stay with us and hope that the dire circumstances that brought you to Kelowna were not too severe. Our "Sundries Store" is a terrific benefit and feature for our guests. Thanks again for sharing your comments. We'll hope to welcome you back again on a future visit! Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Great, modern facility"

5
09/08/2018

Quality place to stay, large clean rooms. Bed was comfortable and not as hard as other hotels we have stayed at. Pool area looked nice. Breakfast area was large, well stocked and clean. Staff were helpful and friendly. Overall a good place to stay.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your terrific review. I am happy to know that you enjoyed your stay with us and found all services and amenities to be excellent. Our friendly and professional team works hard to ensure all aspects are well taken care of. Thanks for noticing and sending the compliments...I'll be pleased to share this with my team. Thanks again and we'll hope to welcome you back again in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"great place for a spot over"

5
08/08/2018

Stop here for overnight stay every time we go through the Okanogan because it is a very quite comfortable hotel with friendly staff, great amenities and good breakfast. Site is easy to access and not in the middle of a very busy city center.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am pleased that you enjoyed your stay with us and appreciate your loyalty in choosing to stay with us when you travel in the Okanagan Valley. Glad to know that you had a chance to partake in our delicious complimentary hot breakfast buffet. Thanks again for sharing your comments. We'll look forward to welcoming you back on your next visit. Warm regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Another Great Stay"

5
01/08/2018

We stayed here five years ago and glad to see that the hotel has been well maintained. Very friendly and helpful staff. Any issues were taken care of quickly. The waterside was great. Good assortment of choices at breakfast. The room hhad everything we needed including fridge with freezer and safe. Another great stay!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am so pleased you enjoyed your stay with us and found everything to be your satisfaction. I truly appreciate your loyalty and that you chose to return to us when there are many options. I am glad that you were able to partake in the complimentary hot breakfast buffet - we've been modifying it and adding some additional benefits. Thanks again for sharing your comments. We'll hope to welcome you back again in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"fleas and stains"

2
26/07/2018

I've stayed at the best western wine country a few times for work. I stayed there for three days and yesterday was my last night, I woke up itchy to find a bug on me, I jumped out of bed and ripped the bedding off to see if it was a bed bug Only to find an old blood stain and a urion stain on my bed. I didn't see any traces of bed bugs but I found a flea jumping around.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for your review and notification. I am very sorry to hear that you had an unpleasant experience with the bug and your bed. If you would like to contact me directly so that we can discuss this directly, I would be very happy to do so. I would like to know the room number and some reservation details so that I can research this situation. My email is [email protected] or the hotel directly at 250-707-1637. Many thanks, Rosemary Paterson, General Manager

"Wine tour"

4
19/07/2018

Great standard of accom for the price. Great one on one service. Helpful and polite right through to kitchen staff. Well worth the experience. Only disappointment was the policy of late arrival. Should be relaxed if you ring to confirm on a second occasion when running late

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your great review. I am very happy to know that you enjoyed your stay with us and that the team took very good care of you. I'm not quite sure about the policy of the late arrival as all we require is a credit card to guarantee for a late arrival which is standard. Possibly there was some miscommunication within this messaging and my apologies if that was the case. Should you wish to clarify this, I can be reached directly at [email protected] or 250-707-1637. Thanks again and hopefully we can welcome you back again soon. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Nice place to stay"

5
16/07/2018

Very nice and helpful staff from the lobby reception through the restaurant, excellent room with very comfortable beds, and a truly satisfying breakfast I will make sure to book again at a Best Western Plus in the future.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your fabulous review. I am so pleased that you enjoyed your stay with us and experienced excellent service and hospitality from all of our team. This is wonderful to hear. Thanks again for sharing your comments and we'll look forward to welcoming you back on your next visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Fabulous hotel!"

5
15/07/2018

This is my second stay at this hotel! Perfect is the best was to describe our 2 nights here! The front desk staff is so incredibly friendly and helpful! Rooms are spacious and super clean.....check in/out is effortless and the complimentary breakfast lacks nothing!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for the amazing review! We appreciate your loyalty in choosing to stay with us multiple times. It is wonderful to know that you enjoyed your stay with us and that all aspects of your stay were exactly as they should be. My team will love to know that their efforts are appreciated!! Many thanks again for sharing your comments. We'll look forward to welcoming you back again on a future visit. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Pleasant trip"

5
13/07/2018

Very good service and accomodation for a two couple trip in the region. Friendly personnel and excellent breakfast. Very good quality for the price. Location was near good store and 10 minutes from downtown.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am so happy to know that you and your friends enjoyed your stay with us and found everything to be excellent. We appreciate hearing your thoughts and will be happy to share this with our team. Thanks again and we'll hope to welcome you back on a future visit. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Golf Course View"

5
12/07/2018

The rooms were comfortable & the hotel quiet!! There was adequate free parking. Staff were friendly & efficient!! There was a pool, although I didn't avail myself of that feature. There was no restaurant in the hotel, although there were several close by. Breakfast was available & there was hot & cold food & a good variety!!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thanks kindly for your terrific review. I am pleased that you enjoyed your stay with us and found this to be a wonderful experience. Our teams work hard to ensure that all services are completed to the best of their ability. I am glad that you enjoyed the view of the neighbouring golf course with the lake in the distance. Thanks again and we'll hope to welcome you back again in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"West Kelowna"

5
11/07/2018

Superb staff. Outstanding hotel in every regard. We enjoyed our stay immensely. The breakfast was great. Location was very convenient. I would stay there again, for sure. The front desk staff was truly amazing.

"Excellent value in wine country"

5
11/07/2018

On first glance of Our room, Facing the golf course, I was amazed at the cleanliness of the room. The bathroom as well as the room was of a decent size for several night stay. Wine glasses were provided, along with a very cold fridge, lovely ‘granite' counter tops in the room. AC worked lovely, not loud and obtrusive. Several chairs on the deck to enjoy morning coffee or a cool bevy. Front staff was extremely friendly. Breakfast was one of the better ones. Staff in the breakfast room was friendly and helpful. Would definatley stay at this hotel again.

"Can't wait to go back"

5
06/07/2018

The staff was over the top Amazing I loved our room very bright and clean. The only thing I can suggest is to leave bottled water for your guests to make coffee or tea. Oh and lifejackets in the swimming area for the kids.

"Frequent Traveler"

4
05/07/2018

This is my second time at this hotel. I will definitely return to this property in the future. This place has one of the best breakfasts for Canadian hotels by far. Very similar to what I see in USA hotels. Access to the property is a little weird and tricky so that's why the location rating is lower. Exceptionally comfortable rooms. Water slide and indoor pool are handy although they could use a bit more cleaning and maintenance. Parking is free all over the parking lot is a little bit tight for larger vehicles. Conveniently located across the street from a Walmart.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am really pleased to know that you enjoyed your past couple of stays with us and find the complimentary hot breakfast buffet to be excellent! Our team works hard to ensure that there is good variety and quality of product. Thanks for sharing your thoughts. We'll look forward to welcoming you back on your next visit to Kelowna. Best wishes, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Great hotel great people!"

5
02/07/2018

Everyone was fantastic! The manager went out of her way to help us out setting up wine tours to suggestions for restaurants and shopping! The staff were very helpful and polite! Even the cleaning staff were extra polite! It was a great place to stay!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for your terrific review! I am so pleased that you enjoyed your stay with us and that we all contributed to making it a wonderful and welcoming experience...it's our pleasure to do so! Thanks again for sharing your comments and we'll look forward to welcoming you back on another trip! Warm regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Awesome hotel"

5
29/06/2018

The check in was pleasent. The room was amazing very clean. The bathroom had an awesome citrus soad and plenty of towels. The room had a balcony with chairs. The hotel has a pool, hot tub and gym. I was really impressed with the free morning breakfast. They had waffle machines, omelets, bagels, bacon, juice, coffee. What an amazing hotel.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your fabulous review! I am so happy to know that you enjoyed your stay with us and found all our services and amenities to be excellent. Our team works hard to ensure that we are providing the best service and quality product possible - thanks for sharing your appreciation. Thank you for sharing your comments and hopefully we can look forward to welcoming you back in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Great Hotel"

5
25/06/2018

I had stayed away from BW hotels after experiencing great variations in hotel standards. This hotel has revived my expectations of BW hotels. Great attentive staff, large clean rooms. Good location close to many wineries.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your fabulous review. I truly appreciate you sharing your comments and experience regarding both our hotel and the Best Western brand. Our team is passionate about service and caring for our guests and I'm pleased that this shows! I'll look forward to sharing this with my team. Thanks again and we'll hope to welcome you back again in the near future. Warm regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Good stay after much confusion"

4
25/06/2018

Leading up to our stay, I had spoken with a hotel manager on several occasions to confirm two rooms for one Friday night after much confusion with hotels.com. I was reassured that all was settled and I had nothing to worry about. When we arrived at the hotel, they didn't have one of our reservations on file. I told them I had spoken with the manager multiple times and after they could see my frustration, the manager (this was a woman whom was different than the other manager I had spoken to previously) upgraded both rooms without hesitation. This customer service and prompt response was very much appreciated! The honeymoon suite was fantastic! Both rooms were very clean. The only complaint is that the honeymoon suite is directly over the pool and water slide which means that the minute the slide is open for business in the early morning, ALL you can hear is kids screaming. The morning breakfast is what you'd expect from an included breakfast...nothing spectacular but will get you by. It was insanely busy on a Saturday morning but the kitchen staff were on top of everything. The customer service at the hotel by the female supervisor/manager (sorry I don't know her name...) was fantastic and very much made up for the troubles we had leading up to this stay. They even stored a bottle of champagne in the main kitchen fridge for us post-checkout until we were able to go to our surprise party in West Kelowna later that evening. Thank you!!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your super review. I am really pleased that you enjoyed your stay with us and we were able to remedy the confusion from the initial reservation. Our team is very focused on providing the best customer service that we possibly can and I am happy to know that my team proved themselves to be efficient, friendly and caring. Thanks again for sharing your comments. We'll hope to welcome you back again in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Great place to stay for a group"

5
20/06/2018

We stayed for the 2nd time in early June with a group of senior men golf players. The rooms were clean and comfortable and the service provided to our group was excepional. Proximity to the Two Eagles Golf course and Shannon Lakes Golf course was a big positive. My wife and I enjoyed the interaction with the staff. We will be back

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly Ken for your wonderful review! I am so pleased that you and your wife enjoyed your stay with us; we certainly enjoyed our conversations and taking care of you. We are appreciative of your golf group coming to stay with us annually and look forward to welcoming you back again next year. Thanks again for sharing your comments. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Good Hotel in the Heart if the North Oakanagan Wine Region"

4
18/06/2018

This hotel is a good hotel - typically to what you would expect from a BW Plus. Rooms are clean and modern. Facility is well kept. Decent pool and hot tub area that kids would enjoy. Good hot breakfast with eggs, waffles and sausage /bacon. The location is what stands out - only minutes from some of the valley's best wineries: Quail's Gate, Mission Hill, Little Straw and Rollingdale are mist stops if in the area. There are a number of others as well. There is not a restaurant in the property but many within a short walk. Highly recommend the golf course across the street as a place to eat. No really downfall other than a bit pricey and found the staff to be less friendly/ service oriented than I have experienced at other BwW Properties. However would not deter me from staying again.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you very much for your great review. I am so pleased that you enjoyed your stay with us and found all our services and amenities to be excellent. I am sorry to hear that my team was not as service focused as they should have been; this is certainly not acceptable from my standpoint and normally it is my team that shines brightly during a guest stay. Rest assured that we'll be looking into this. Thanks again for sharing your comments and we'll hope to welcome you back again in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Great Hotel"

5
13/06/2018

Hotel is clean. Employees are friendly and customer driven. Breakfast was great. The fitness centers, pool, and slides were all available. Parking is very convenient. I completely enjoyed my stay in the hotel.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am truly pleased that you enjoyed all aspects of your stay with us and found all the services and amenities to be excellent! So great to know that our team took such terrific care of you! I'll look forward to sharing this with my team. Thank you for sharing your comments and we'll hope to welcome you back again in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Great three night stay"

5
03/06/2018

We were in town for a wedding and a family emergency caused a few last minute phone calls for changes. Joey at the front desk was understanding and extremely helpful! We did not have high expectations of the hotel as usually stay at 4 star or higher but were very pleasantly surprised. Room was spotless, bed very comfortable and all staff friendly. Having breakfast included was a bonus. Only negatives we noticed were wood dresser and door appeared slightly scuffed and worn. Also gym was small, not too well equipped. Our room was in the front on 3rd floor overlooking the parking lot so can't complement any special views however it was quiet being set back from busy Hwy 97. Would not hesitate to recommend this hotel to friends looking for a good, clean hotel for a few days.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your terrific review. I am really pleased that you enjoyed your stay with us and found the hotel to be a wonderful surprise! We work hard to provide every guest with the best experience possible. Thanks again for sharing your comments. We'll hope to welcome you back again in the future. Warm regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Impressive Conference Stay"

5
03/06/2018

I stayed at this hotel when I attended a conference for work. I was very impressed with the room space, services, and the friendliness of the staff. The location was easy to find as it's right off the main road and in a parking lot with a lot of handy stores and a great Irish pub. If I ever find myself in the Kelowna area again, I will be sure to stay here again.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am so pleased you enjoyed your stay with us while visiting West Kelowna for work. Glad to hear that all aspects of your stay were good and you enjoyed the plaza and Kelly O'Bryan's pub! Thanks again for sharing your comments and we'll hope to welcome you back again sometime in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Service Excellence!"

5
25/05/2018

Staff very friendly and helpful, breakfast off the charts! We were assisted with transportation, wine tour info and great places to eat. Not to mention the pool and water slide were fun. Recommend this property.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your amazing review! I am really pleased that my team was able to take such great care of you and make it stay a wonderful experience! Thanks again for sharing your comments. Hopefully we can accommodate you again in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Friendly"

4
22/05/2018

Everyone was really friendly and helpful. Room was nice. Bed was not clean had hairs on it, was cleaned right away when mentioned to staff. Kids loved the pool and listening to frogs on the balcony at night.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am pleased that you enjoyed your stay with us but so sorry that you found hairs on your bed - please accept my sincere apologies as this is not our usual standard. I am happy to know that housekeeping was able to quickly change the bedding. Thank you again for sharing your comments. We'll hope to welcome you back again on a future stay. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"My review"

5
22/05/2018

Nice clean rooms lots of towels very quite overlooking the golf course was nice as well Kids loved the slide in the pool and the breakfast was awsome Front staff were very friendly. Had a warm welcome

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am so happy that you and your family had a wonderful time in our hotel and found time to enjoy the pool and water slide. Thanks for the compliments regarding the staff and overall visit with the hotel. Thanks again for choosing to stay with us and we'll hope to welcome you back again in the near future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Hotel stay @ BW Plus Kelowna BC"

5
19/05/2018

Excellent staff and prompt service at reception and breakfast room. Breakfast items are plenty , and loved the waffles. Room and washroom are clean, fairly new decor . Excellent locaiton , close to many wineries

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you very much for your amazing review. I'm so happy to know that you enjoyed our hotel, services and our excellent team (I think that they're fabulous too!). Thanks for sharing your comments and we'll hope to see you return in the near future. Warm regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Girls' Getaway"

5
19/05/2018

Excellent location. Close to many amenities. Easy access to Highway 97. Rooms were spacious and very clean. Street behind was very noisy due to local traffic using it as a thorough fare to avoid Highway 97. View of golf course was spectacular .

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am so pleased that you enjoyed your girls getaway weekend with us and found all the hotel amenities to be excellent. The hotel is centrally located and easily accessible to many different activities and attractions. Thanks again for choosing to stay with us and we'll hope to welcome you back again in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Family Visit"

5
18/05/2018

Great Hotel and Location. Wonderful stay with no complaints. Breakfast was great with lots of options. The view was breathtaking. I'll be going back soon. Many stores, restaurants and Pubs near by. Service and the staff always pleasant and easy to deal with

"Friendly Staff"

5
04/05/2018

I just stayed for 3 nights while in town for a work trip. Upon arrival I asked if it were possible to have a room with a balcony and was lucky enough to get one with a great view overlooking the golf course and hills. You could also see the lake in the distance. The room was nice and clean and I liked how there were restaurants within walking distance. All of the staff were super friendly and cheerful. If ever in town again I would definitely book this hotel again.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am so pleased that you enjoyed your stay with us and found all services and team members to be exceptional. Thank you for the compliments. We are very central with stores, restaurants and attractions all just minutes from the hotel which is wonderfully convenient. Thanks again for sharing your comments. We'll hope to welcome you back on a future visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Great Get Away Choice"

4
03/05/2018

Been back various times since this location first opened, it has maintained very well since. The rooms are well laid out with all the amenities. One factor that keep us coming back; friendly staff, great location, 15 mins. and you are in Kelowna. I will be staying there again very soon on my way to Calgary!!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your kind review. I am pleased to know that we are your hotel of choice when visiting Kelowna and area. Our team works so hard to ensure that everything is well taken care of and that each team member provides excellent customer service. Thank you for recognizing our efforts and I'll be pleased to share your feedback Thanks again. We truly appreciate your business and support and will look forward to welcoming you back again in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Good place to stay for a kids hockey team"

5
03/05/2018

Great place. Location is great and lots to places to get food close by or order from. The pool was a great place to let the kids hang out and swim together as the parents sat around and chatted. Room was quiet, clean, comfy. Simple answer is worth the money for sure.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thanks very much for your terrific review! I am so pleased that you and your family and friends all enjoyed staying with us. The pool, hot tub and water slide area are always great fun...for all ages!! Thanks for sharing your comments and we'll hope to welcome you back again soon! Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Great View Good Service"

5
30/04/2018

The Best Western Plus is a consistently good brand performing above other similarly priced hotels. After calling the nearby Super 8 motel and being told they wouldn't honor their online price I contacted BWP Kelowna and was given and excellent deal. Our room overlooking the next door golf course was incredible and the pool/water slide was excellent. Service was overall good with the only downside being that the ice maker on our floor was broken our entire stay.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you very much for your great review. I am so pleased that you enjoyed your stay with us and found an opportunity to enjoy the facilities within the hotel. I do apologize for the ice maker on the 3rd floor being out of service. Unfortunately it required a part to be ordered in. Thanks again for sharing your comments. We appreciate your loyalty to the Best Western brand and will look forward to welcoming you back in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Great location and value"

5
30/04/2018

Great property to stay at. Staff is extremely helpful during check-in. Great amenities and good location for restaurants, shopping etc. Rooms are bright , clean and well equipped. Complimentary breakfast is an excellent add-on. Would highly recommend this location.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you very much for your wonderful review. I am so pleased that you enjoyed your stay with us and had a chance to enjoy the breakfast and surrounding amenities. We truly appreciate your business and thank you for choosing to stay with us. Thanks again and we'll hope to see you on your next visit to Kelowna. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Quick Stay"

4
30/04/2018

Check in was quick, easy and friendly. The room was fairly clean, well decorated. Breakfast was good and the room was inviting plus it had a view of the golf course and mountains so it was rather enjoyable. Overall experience was pleasant and I will be heading back there again.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you very much for your great review. I am pleased that you enjoyed your stay with us and found our rooms and services to be pleasant. I am glad to hear that you liked our complimentary hot breakfast buffet. Thanks again for sharing your comments. We'll hope to welcome you back again in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Excellent hotel and great location"

5
24/04/2018

Staff were friendly and very accommodating. Beds were great and rooms were quiet even with a full house for both nights. I would recommend to anyone to stay at this location. Pool was a perfect temp for small children and the hot tub was a great temp as well.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for your terrific review. I am so pleased that you enjoyed your stay with us and had a chance to utilize all the facilities. Our team works hard to ensure that all is running well and trying to provide the best service that they can. Thanks so much for sharing your comments. We'll look forward to welcoming you back again in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Perfect hotel for us and all our needs!"

5
23/04/2018

I recently stayed at The Best Western in West Kelowna and I absolutely loved it-I will definitely stay here next time I visit! The hotel has very cozy rooms, a tasty hot breakfast and a nice big pool with a waterside. This hotel is very close to some beautiful wineries and lots of shopping close by within walking distance. Everyone from the front desk agents to the housekeeping staff at this hotel were so friendly and welcoming, and a huge thanks Bryce for your amazing customer service and ensuring we had the most enjoyable stay :) See you soon!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your amazing review. I am so pleased that Bryce and all the teams took such great care of you throughout your visit. I will be pleased to share the compliments back to all the team! So happy that you enjoyed all our facilities and had a chance to visit the wineries as well. Thanks again for sharing your comments and we'll look forward to welcoming you back on your next visit. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Kelowna trip"

5
23/04/2018

Awesome hotel in West Kelowna, walking distance to restaurants and timhortons. Awesome view from our hotel room, breakfast was really good, coffee in lobby is always nice. Really nice staff that are always happy to help. Nice hot tub and pool except did have issues with too much clorine but fix it promptly which was good

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review. Great to hear that you enjoyed all aspects of your stay including our complimentary hot breakfast buffet and the pool facilities. Thanks for the heads up regarding the chlorine...we test a couple of times every day but sometimes it gets a little high. Thanks again for your compliments. We'll look forward to welcoming you back again in the future. Warm regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Conveniently located in West Kelowna"

4
19/04/2018

I had a great stay at this hotel. My daughter and I were well looked after. There are restaurants close by, and many amenities are within a short drive or walking distance. Staff were very friendly. Hotel was clean and I will be checking in again, next time I need to stay in Kelowna.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am so pleased that you and your daughter enjoyed your stay with us and enjoyed the amenities of the hotel and surrounding area. Thank you for your loyalty to Best Western, we certainly appreciate your patronage. Thanks again and we'll hope to welcome you back again in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Stay at Best Western WestBank Kelowna"

5
16/04/2018

Great service and exceptionally clean! Very convenient location next to golf course, dining, drugstores and main access roads. Beautiful view from rooms and quiet within. Bright parking. Great value. Very relaxing atmosphere.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your amazing review. I am so pleased that you enjoyed your stay with us and found all the amenities surrounding our property enhanced your visit...that's great to hear. Hopefully you'll be planning another visit back to West Kelowna and we can welcome you back again! Best wishes, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Two nights"

4
08/04/2018

Decided to stay in Kelowna for a couple of nights. The hotel was great. The front desk was very helpful and friendly. The rooms were spacious. The breakfast buffet had a wide variety of choices. There were actually servers who came to take dishes and offer fresh coffee. Probably one of the best included breakfasts we have had. Nice and clean and organized. Just wish they would get rid of the disposable dishware, much nicer to eat off of real dishes. The gym was good but be prepared to walk through the pool area as it is with most of the hotels and I'm not sure why especially because you will have shoes on. The washrooms double as change rooms so make sure you don't have to use the bathroom especially if there is a small family in there changing. You do have to drive almost 20 minutes to get to town so it depends on what you are there for. We didn't mind the drive and would have had to drive no matter where we were in the city.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your great review. I am pleased that you enjoyed your stay with us and found all the amenities to be excellent. Yes, the fitness room is next door to the pool area which is efficient but you can have bathers moving through the corridor. I am so pleased that you enjoyed the breakfast and the excellent service provided by the breakfast attendants. Unfortunately, it isn't feasible for us to do the china plates and cutlery but we do our best to recycle what we can or purchase recycled product. Thank you for sharing your comments. We'll hope to welcome you back again on your next visit to Kelowna. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Awsome"

5
06/04/2018

Best western is the best rooms and the hot breakfast is superb and all the people who serve are awesome and the cleaning personal are Awsome in my ways the grounds are clean and would recommend to other people to stay here

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am so pleased to know that you enjoyed your stay with us and found all our services to be excellent. I am happy to know that the breakfast was excellent and the so was the breakfast team! Thanks for sharing your comments and we'll look forward to welcoming you back in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Excellent Place"

5
04/04/2018

Love it there, will always go there. Pet friendly which is a plus. Very friendly and accommodating. Online booking sometimes say its full but it's not. Always phone the hotel direct. Location is great. Nice quiet area.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your terrific review! I am so pleased that you are a frequent guest with us and greatly appreciate your loyalty to our property. It's wonderful to know that our guests are enjoying the amenities and services from the hotel. Thanks for sharing your comments and we'll look forward to welcoming you back in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Good service "

5
03/04/2018

This place goes above and beyond every time I stay here. Salt water pool is nice. As well as the outside hot tubs. Central to everything with a shuttle to downtown and the airport. Good for business or pleasure. Wine tour etc. One of the better hotel service I have ever received.

"West Kelowna Best Western Plus"

5
02/04/2018

Our overall experience at your hotel was fantastic! The best part was your staff at the front desk. I can't thank them enough for making our Kelowna hockey tournament experience so enjoyable. I will definitely choose your hotel chain for future travel!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review! I am so happy to know that you enjoyed your stay with us and that our guest services team took such amazing care of you during your stay! Thanks for sharing your comments. We will hope to welcome you back again in the near future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Best Western Plus Wine Country"

5
31/03/2018

Staff were accommodating. Friendly. Rooms clean and in good condition. Pool area great for kids. Continental breakfast good. Price affordable. Location close to many amenities. Very pleased with experience.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am happy to know that you and your family enjoyed your stay with us and were able to take advantage of the pool and water slide...always great fun! Thanks again for sharing your experience. We will hope to welcome you back again in the near future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Great location with wonderful view!"

5
26/03/2018

This hotel has balconcies with great views of the golf course and hills. It is conveniently located close to shopping, many restaurant choices, from fast food to fine dining, and local wineries. It has a pool and waterslide to entertain the kids.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for your wonderful review. I am so pleased that you enjoy this hotel with its great view of the golf course and lake. We are very well located in West Kelowna, close to many attractions and wineries, plus easily accessible to Kelowna. Thanks again and I appreciate you sharing your comments. We'll hope to welcome you back again soon. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Hockey team nightmare"

3
24/03/2018

Hotel was clean and checkin was easy, hotel was full do to 2 hockey teams and extremely rude and loud. Boys (kids) running up and down the halls, they took over the pool (and area)! Our reason for choosing this location was for the pool and slide for our Grandkids, but we could not enjoy. The boys pushed my granddaughter down the slide and then landed on top. She was terrified, she weighs 50lbs, the boy weighed 100. I complained at the desk but the poor woman was alone and had repeatedly asked this group to settle down. The parents had taken over the foyer (drinking) and the kids were unsupervised!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for sharing your comments and review. I am truly sorry that you had a negative experience due to a particularly challenging hockey team. I know that my Guest Services Manager has been in contact with you and again express our apologies to you and your granddaughter. Please know that we have spoken with the team and manager. It is very frustrating when parents disregard the guidelines for the hotel and think that they can take over all space when knowing that we have other guests in the hotel. It leads to challenges on many fronts. Thank you again. We hope that you will try us again on a future visit. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Front Desk Staff."

5
18/03/2018

This was our 3rd time staying at this Location. This is our place to go for a mini vacation. Great hotel. The 1st 2 times was was my two children and my husband but this last one was a girls weekend away with my daughter and mom (March 17th)and I have to say this costumer Service was off the charts. The 2 front desk workers were so great, especially The Young Man that has a British Accent. My daughter enjoyed talking to him and he was very pleasant to her and showed interest while he was showing him the things she had bought at the mall. He went out of his way to look for a swim cap for her as she didn't want her hair to get wet in the pool. The women was also very nice that was working that evening. We will defently be back.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am so pleased that you've enjoyed all your stays with us, most recently the girls getaway weekend. I appreciate you choosing us and am grateful for your loyalty to our property! I will be pleased to share with our team your compliments on their service - it is always great to hear the positive comments. Thanks again for sharing your comments and we'll hope to welcome you back again soon! Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"A quick overnight"

4
11/03/2018

I stayed here overnight when I had a business meeting in West Kelowna. The hotel was clean and well kept and the room was quite comfortable. There was a little sitting area with a small couch, desk and chair and then the sleeping area. The little fridge and microwave oven are also a nice addition to the room. The bathroom was a good size and there was decent water pressure. The bed was very comfortable and I had a surprisingly good night's sleep before my meeting. Breakfast started at 6:30 which was very nice since I had to get up and out by 7:30. Breakfast was pretty standard, with cereal, toast, etc. There were also some egg rounds that were rather tasteless but the bacon was surprisingly good. The dining room was quite large which was good since it was busy. I didn't spend much time here so I can't really say much about the rest of the hotel or the location but the staff I met seemed friendly and helpful.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your great review. We are very happy to hear that you had a great experience and night sleep with us at the BWP Wine Country Hotel & Suites. I am glad to hear some of your more detailed comments as I use our guest feedback to guide our discussions for improvements! Thanks for choosing our hotel and we appreciate you business. We'll hope to welcome you back again on a future stay. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"A very Warm and heart felt welcome from all the staff and I mean all the staff,"

5
10/03/2018

Out of all the Hotel's in the Kelowna I chose to stay at the Best Western Wine Country Hotel & Suites. I checked in with a young lady named Ylva at the front desk. Ylva was very professional in the way she handled my registration upon my arrival. She had a Smile on her face and was very pleasant to talk to. I went to my suite and checking things out , I found that the safe was not working. I called the front desk and explained to Ylva what was wrong that the safe was not working. Carli House Keeping Manager came to my suite and was very helpful in first locating the maintenance man to look at the safe. And said the safe needed to be replaced. Carli then informed the front desk and between Ylva and Carli they moved me to a new Suite and everything was working properly . I really appreciated the professionalism of both these lady's. I noticed that there was a table and chairs in the pool area. I went to the front desk and spoke to Hayden Keller about this situation that my daughter and husband and eight children were coming to have pizza at my hotel . Hayden informed me very politely that no food in pool area , but had a very nice solution for me. He opened up part of the meeting room for me and my daughter and her family. What a very kind and understanding gesture on Hayden's part. The 8 children had never seen such a long table before. We all had a very nice time eating thanks to this wonderful person Hayden. The whole family really like the pool and it was good to see my Grand Children. I want to say a Very Big Thankyou to all your staff for making my stay most enjoyable. God Bless you all!!! Douglas Dixon

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much Mr. Dixon for your wonderful review. I am truly pleased to hear that you had such a wonderful experience with your family here at the hotel and so glad that my team was able to assist and accommodate your needs and requests. Thank you for sharing your wonderful compliments for my team...I'll be happy to share this with them. We will look forward to welcoming you again on a future stay. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"West Kelowna, BC"

4
10/03/2018

A girl was training so it took a while to check in, the computers were slow she said. The room was great, the pool & hottub were awesome, the breakfast was hot, I wish the butter wasn't frozen and the eggs weren't rubbery. Other than that it's a great spot.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your great review. I am sorry for the slightly longer check-in process while we were training...hopefully it was fairly smooth. Thank you for your comments regarding the breakfast. I will look into this and provide feedback to the supervisor so that we can review and product and procedures. I appreciate your information. Thanks again for sharing your thoughts and comments. Hopefully we can look forward to welcoming you back again in the near future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Great Hotel"

5
08/03/2018

Had a great stay in this hotel nice cosy rooms very clean ,the staff have all been so helpful and friendly will stay at this hotel again and would recomend , the bedrooms are very quiet no noise ,lovely breakfast included, the manager called in the resturant to check if all is well which was nice, the staff on the front desk were great .Excellent Stay.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you very much for your terrific review. I am so pleased to know that you enjoyed your stay with us and found all services and amenities to be excellent. I'm so glad our team was able to take good care of you throughout your visit. Thanks again for sharing your comments and we'll look forward to welcoming you back again in the future! Warm regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"February, 2018"

5
02/03/2018

Rooms are clean, good beds and soft pillows. Rooms supplied with coffee machines, and small fridge. An exceptional complimentary breakfast provided. Staff very professional, personable and more than willing to meet the public's needs. We would not hesitate to recommend this hotel to family or friends.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your super review! I am so glad that you had a wonderful stay with us and enjoyed the amenities and services. I appreciate the compliments on our team and their professional yet friendly presentation. That is our goal! Thanks again and we'll hope to welcome you back again soon. Best regards, Rosemary

"Reasonable"

4
26/02/2018

The service and room were great, except for the very loud heater that blew so strong it blew our hair around as we slept. Noisy off and on all night. If BW ever finds a better and quieter way that the rooms it would be five star.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your great review. I am pleased that you enjoyed your overall stay with us but do apologize that the heating system in the room was noisy and blowing too strong. Were you able to notify the front desk so that we could have maintenance check the wall unit? It would be really helpful to know which room. Thanks again for sharing your comments and we'll hope to welcome you back again soon on a future visit. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Friendly"

5
16/02/2018

A welcoming reception (front desk clerks were all friendly, efficient & helpful after a long day of trave) the room was pleasant (nice to have a mini fridge), nice pool & gym. Good selection of breakfast foods. I would highly recommend

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am so pleased that you enjoyed your stay with us and all the amenities within our facility. I'll be sure to pass along your wonderful compliments to our front desk team...We appreciate your feedback! Thanks again and we'll hope to welcome you back again soon. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Overall great hotel, nice room & friendly staff !"

4
08/02/2018

I was overall pleased with my stay. Staff were friendly and helpful. The room that I stayed in was very nice and spacious and clean. I enjoyed the fitness centre which is bigger than most hotels on average. Although I did not use the pool or hot tub, they looked very nice and appealing.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your great review. I am really pleased that you enjoyed your stay with us and found your room and fitness centre to be excellent. Appreciate you taking the time to share your thoughts. Thanks again and hopefully we can welcome you back again in the near future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suties

"Blood and Human Discharge on the sheets."

1
02/02/2018

After our checkin at your west Kelowna location my wife laid down for a nap and got up around 6pm. We had dinner then went for a swim in the pool and then went back to the room and went to bed. The next day when we opened the curtains we discovered the sheets had a yellow discharge on them and spots of blood. This of course was horrifying, so we notified the front desk and the young man moved us to another room and let us know that was all he could do because it was the weekend and the manager was not reachable. We accepted the new room where we showered because of the disgusting feeling we were left with. We then checked out the next morning before the manager arrived as my wife had a business conference in Kamloops that morning. The front desk person let us know that the manager would call us that morning. I did not get to talk to the manager until I called there later that afternoon. She then called me back Tuesday around 3pm to tell me that I must have had a scab that came off and bled on the sheets and that the yellow discharge stains were normal and that they off to the side so that wasn't a big deal. Of course this left me mortified and I have no idea in what world it is acceptable to have a guest sleep in that and then blame them for causing the stains that the housekeeping staff didn't bother to do their job. My wife and I are now visiting the doctor to make sure we didn't "catch" anything. So thanks so much for the great service. I'll be letting everyone know about our stay.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you Darren K for your review. I am sorry that your experience was very disappointing. Truly, our record for cleanliness and attention to detail is excellent and we have a very competent housekeeping team. As we have discussed, this is a very unusual situation where there is only one bed in the room so it couldn't have been missed. We are dealing with this off-line. Thank you. Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Great family hotel"

4
30/01/2018

Excellent hotel - the pool/hot tub/water slide were fantastic. Great breakfast and great location. Rooms were a good size and layout - not the most comfortable bed ever, but pretty good. Clean rooms and friendly staff!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for your wonderful review. I am very pleased that you enjoyed your stay with us and found all our services and amenities to be excellent. We normally get terrific responses regarding our bed so if possible, can you email me your room number or details so we can inspect the bed. Thanks again for sharing your comments and we'll hope to welcome you back again in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Priced & Located Just Right"

5
29/01/2018

We have stayed here many times, mainly because it is a clean nice hotel that is priced well. The staff are friendly. The breakfast is nice and it is located well. Also it feels way safer than down town :)

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you very much for your fabulous review and thank you for your loyalty to our hotel! We appreciate your business when there are so many options. I am pleased that we continue to provide you with friendly staff and excellent hotel services and amenities. Our team tries very hard to ensure our guests are comfortable and well looked after. Thanks again for sharing your comments and we'll look forward to welcoming you back again soon. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Very well maintained and friendly staff!"

5
26/01/2018

My wife and I came into town for a funeral. It was a quick trip and we needed rest to be able to preform the music at the ceremony. We felt very comfortable and welcomed in a potentially stressful time.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am sorry for the cause of your trip, but I am so pleased to know that our team and the hotel itself met all your needs with comfort and pleasure. Thanks again for sharing your compliments and we'll hope to welcome you back again under happier circumstances. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Great stay"

5
23/01/2018

We were very pleased with our stay here, quiet, clean and very comfortable room. The breakfasts were excellent and service in the cafeteria was very attentive and kind. The pool and hot tub very pleasant. We would come back for sure.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am very happy to know that you enjoyed all aspects of your stay with us and found the team and services to be excellent. Thanks again for sharing your comments and we'll look forward to welcoming you back on your next visit to the Okanagan! Warm regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Best business stay ever"

5
22/01/2018

I travel a lot for business and I was so thankful that the staff took great care of me. The night auditor knew I was up early after the first day and had coffee ready for me the rest of the stay. Would highly recommend for business or pleasure. In the summer-the lake is right down the hill within walking distance and it is just beautiful. Very clean and kid and dog friendly and quiet.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your amazing review! I would like to thank you for your loyalty in choosing to stay with us. I am very happy to know that our night auditor took such great care of you (he is wonderful!) and that you enjoyed all other amenities within the hotel. Yes, we are in a great location and have wonderful designated pet friendly rooms available. Thanks again for sharing your comments and we'll look forward to welcoming you back on your next visit to West Kelowna. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"A little get away"

5
18/01/2018

We arrived at the hotel and told our room was up graded to a suite. What a wonderful surprise. The room was very spacious and very comfortable. We enjoyed our stay very much. We slept better than at home. The pool and hot tub added fun for our grandkids who came to visit us. Thank you very much.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am so pleased that you enjoyed your stay with us and that our team was able to offer you a complimentary upgrade! Glad to know that the pool and slide were used by the grandkids. :) We do receive great compliments on our beds and I am happy that you weren't disappointed! Thanks again for sharing your comments. We'll hope to welcome you back again soon. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Good stay."

4
17/01/2018

We stayed for 2 nights during our provincial road trip in the summer and were glad we came here instead of the BW downtown -- the West Kelowna location is quiet and you have nice views of rolling hills and a golf course across the street! It also seems still quite new with its furnishings and decor. More PROS: 1] wifi always worked, 2] there was always a table available at breakfast, 3] large parking lot with nearby amenities like Walmart, pub, Japanese restaurant, 4] the best waterslide ever in a WARM pool! (but watch out for the college kids who literally bodysurfed the pool from the slide.) CONS: 1] smallish flatscreen tv, 2] four square pillows to sleep on instead of traditional rectangular pillows -- uncomfortable and hard, 3] front desk was in training so they forgot to tell us our room was ready; and one front desk employee was pretty harsh with trainee which does not make for a nice check-in. I still recommend this BW and it was cheaper than the downtown Kelowna one.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you very much for taking the time to share you kind review. I appreciate the detailed comments. I am pleased that overall you had a wonderful experience. We did experience some key staff turnover and I sincerely apologize that you witnessed (and that a new employee experienced) harsh words, especially in public....not a standard that I tolerate as mutual respect is key in our organization. The good news is that our TV's are being replaced with 42" and 50" screens. As I'm fairly new to this property, I will look into the pillows. :) Thanks again for sharing your comments and we'll hope to welcome you back again on your next trip to West Kelowna. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"2 night stay Best Western |Plus West \\kelowna B.C."

5
15/01/2018

This was about the nicest hotel room I have had during my travels, everything was perfect, beautiful room, clean, everything I need, the Continental Breakfast was the total best, I can not say enough nice things about the hotel, the front desk was so helpful and nice and house Keeping all was excellent. I would stay there again any time and the price was right.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am so pleased that you enjoyed all aspects of your stay with us and found all services and staff to be excellent! I'll be happy to share this with my team as they work so very hard to ensure all our guests have a terrific stay with us. Thanks again for sharing your comments. Hopefully we'll see you back here again on your next journey. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"It has it all"

5
09/01/2018

Great place to stay being a central location and having everything you would need in a hotel. If I had to complain it would that the T.V was tiny but all the rest was perfect! Very nice pool area and friendly staff.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am so pleased that you enjoyed your stay with us and found all our services to be excellent. We do have good news and that's that all the TV's will be moving to a 42" or 50" depending on the guest room so no more primary TV's will be 32"! Thanks for sharing your comments. We'll hope to welcome you back again soon. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Good place to stay"

4
08/01/2018

I found the staff friendly and helpfull. The room was nice and I got a good sleep. I enjoyed the breakfast. I regret not having swim shorts with me. The express checkout was convenient. I diddnt stay during popular time but I had no trouble finding good parking.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thanks very much for your great review. So pleased to know that you enjoyed your stay with us ...hopefully next time you'll bring a swimsuit and enjoy those facilities. :) Thanks for sharing your comments. We'll hope to welcome you back again soon. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Still a great place to stay!"

5
02/01/2018

I stayed here earlier in the year and it was a very pleasant experience. I discovered they have a new manager and wondered how I would find it now but I needn't have worried. If anything, it is nicer. The staff were even MORE friendly, sorting out a room key issue in such a cheerful manner I was almost glad I had a problem in the first place. I always think staff make or break a hotel and they certainly make it here. The bed was as large and comfortable as I remembered it and the shower excellent. I hope to return.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review and for choosing to stay with us again. It is great for me to hear that we are even better than your last stay and that our team was welcoming and provided amazing service. They try very hard to please and I'll be happy to share your terrific review with them! Thanks again for sharing your comments and we'll hope to welcome you back again to our property in the near future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Wonderful time"

5
28/12/2017

We stayed over Christmas and Boxing Day and really enjoyed our time. Despite working on the holidays the staff were welcoming, accommodating, and really kind. Breakfast was tasty, the rooms are very clean, the pool and water slide are well maintained and super fun. We went with 2 other families and our own 4 children and had such a relaxing, welcoming time. We'll definitely be back.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am so pleased that you and your family enjoyed your Christmas visit with us and found the pool and all services to be excellent. Happy to know that you found our complimentary hot breakfast buffet to be delicious! Our team works hard to ensure that they provide our guests with a welcoming experience throughout the visit...I am glad that they succeeded and you noticed! Thank you!! Thanks again and we'll look forward to welcoming you back again in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Christmas Stay"

4
28/12/2017

We stay at this hotel 3 to 4 times a year for 3 or 4 nights per trip and are always very satisfied with the property, staff and service. I would recommend this hotel to anyone looking for a quality place to stay.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your lovely review. I am happy to know that you and your family enjoyed a lovely Christmas while at our hotel. I truly appreciate your loyalty in choosing to stay with us ...thank you! Thanks again and we'll look forward to welcoming you back again on your next visit to West Kelowna. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"great Hotel"

5
27/12/2017

Really good rooms very comfortable beds. The only fault I could find was as most hotels the toilet is so low you are almost on the floor The included breakfast was really good and included hot and cold items they even had decent coffee

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I'm thrilled to hear that you found your room, the beds and all extra amenities to be excellent. The toilets are pretty standard in height but I appreciate your preference for a higher one! :) Many thanks and we'll look forward to welcoming you back again in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Hotel was terrific"

5
19/12/2017

Highly recommend this hotel to anyone. Staff was polite, knowledgable. Location was great to go anywhere quickly. Breakfast was reaaly good and well layed out. Front lobby is very pleasing to look at as soon as you walk in.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am so pleased that you enjoyed your stay with us including our wonderful complimentary hot breakfast buffet. Thanks for sharing your compliments regarding our team...they work hard to ensure that our guests have a super stay. Thanks again and we'll hope to welcome you back again soon to the BW in West Kelowna. Best regards, Rosemary Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Fragrance friendly Hotel for environmentally conscious guests"

5
14/12/2017

Entire facility smells clean. Rooms and Laundry smell very fresh without smelling like chemicals and invasive air fresheners. Aprox 10km from Kelowna Hospital. I highly recommend this Hotel to anyone going to Kelowna for Medical services. You will have a great rest and enjoy your stay. Hotel is beside additional dining choices as well as shopping.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am so pleased that you enjoyed your stay with us and found your room and amenities to be clean and fresh smelling. We do try our best to ensure that we find the perfect mix of cleanliness and low chemical usage. Thanks again for sharing your comments. We'll hope to welcome you back again soon to the BW in West Kelowna. Warm regards, Rosemary Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites West Kelowna

"Nice visit"

5
13/12/2017

We picked this hotel for the location and the water slide and pool for the kids. Was pleasantly surprised by the excellent service and accommodation of the staff. The free breakfast was good too. Would go there again.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am happy to know that you and the family enjoyed your stay with us and found the pool, waterslide and all other amenities to be excellent! Thanks again and we'll hope to welcome you back again soon to the BW in West Kelowna. Kind regards, Rosemary Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites West Kelowna

"Fantastic Stay!"

5
11/12/2017

Amazing staff!! Great attention to detail and very friendly. Perfect location in West Kelowna. Extremely clean and well maintained. Had a fourth floor room overlooking the highway but it was quiet and we heard next to no traffic noise. Pool was great and we really appreciated the adults only swim time in the evening. Would definitely recommend this hotel to others. Already looking forward to our next stay!

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for your terrific review. I am so pleased to know that you enjoyed your stay with us and found all our services and amenities to be excellent! Yes, the insulation against noise is very good and all rooms are quite quiet. I will be happy to share your compliments about the staff with my team...they work so hard and are dedicated to ensuring the happiness of our guests! Thanks again for sharing your wonderful comments. We'll hope to welcome you back again soon to the BW in West Kelowna. Warm regards, Rosemary Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites West Kelowna

"Great Hotel !!!!"

5
07/12/2017

Excellent service. Very clean and comfortable rooms. Good breakfast selection, and very clean throughout. Would highly recommend the Kelowna Best Western Hotel. Well worth the nightly rate. Will definitely go back.

Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you very much for your wonderful review. I am so pleased that you enjoyed your stay with us and found all amenities and services to be excellent. The team works hard to ensure our guests satisfaction...thank you for the compliments! Thanks again and we'll hope to welcome you back again soon. Warm regards, Rosemary Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites

"Excellent"

5
04/12/2017

Rewards program is excellent ...rooms and staff were excellent .. Close to so many great amenitie... Keep up the great work to the staff .. We will for sure be back to stay at this beautiful location.

"Clean and comfortable"

4
30/11/2017

Stay at this hotel during my child's volleyball tournament. The hotel was clean and the room very comfortable. The adult swim after 9pm is a great idea. I would certainly recommend this hotel to anyone.

"Positive Team Experience"

4
15/11/2017

We were in town for a hockey tournament and the hotel exceeded our expectations for the style and cleanliness of the rooms. The staff were very helpful and their attitudes were great, very positive. A great visit.

"Staff People Skills"

3
15/11/2017

This would have been a much more relaxing stay had we not had to listen to children running/racing one another up and down the hallway and scratching at our door. We reported the issue to front desk, repeatedly, challenge was they were only ones on shift to address it, so this meant they had to man the front desk and try to address the issue with the kids too. This, we are sure was virtually impossible for them to do, most of the time. Not once did front desk staff ask us if we wanted to speak to a manager. I had to put it out on Twitter, for this suggestion to be made. The children were rude. The parents no where to be found while their children ran up and down the hallways, I say hallways because at one point the front desk staff saw them on another floor. Director of Operations helped us resolve this, right before we checked out.

"Stayed during hockey tournament"

5
14/11/2017

Our hockey team stayed for three nights. The room was clean and the staff was great. There were at least 3 teams at the hotel. Our team was not one of the teams with rowdy players and parents mentioned in a previous review. The hotel staff appreciated that our kids had curfew each night and coaches checked the halls to make sure all our players were quiet and in their rooms. The staff had to manage a difficult group of parents from another team and relocated one of our families to a room away from the loud group. The free breakfast was perfect for our team. There is also a Tim Hortons, a restaurant/pub, and pizza place right in the same parking lot. Close to grocery stores as well. The parking lot side of the hotel is quieter than the back (view) side because of the road right behind the hotel. Pool and water slide are perfect for kids. We stayed in an "executive king suite". Lots of room, 2 bathrooms, fridge, .... Beds were comfortable. I would definitely stay at this hotel again.

"Hockey team frustration"

5
12/11/2017

I must say I applaud the staff at this hotel. We did not realize that there were three hockey teams in house this weekend. Bad planning on our part. The staff had a lot to deal with from totally disrespectful kids to their parents. They let their kids run the hotel staff to a status of pure insanity. Come on parents teach your kids to respect others and then maybe they will respect you too. Again the staff were amazing with what they put up with. Maybe the hotel should not rent to minor hockey teams any more and get some of the other hotels in the area to do the same.

"CFriendly, clean and affordable"

5
09/11/2017

This hotel was nice and quiet. Clean and friendly atmosphere. Upon check in we were offered an upgrade. The room was large and very comfortable. The room was also very quiet and the beds very comfortable.

"Anniversary hiliday"

5
08/11/2017

Booked here for 3 nights. Great hotel! Room was awesome! Check in was nothing short of fantastic. Alicia was just the best...totally personable and helpful. I hope you enjoy the wine!! Will absolutely stay here every time we visit!

"More like a 4* Hotel!"

5
31/10/2017

We will come again. The hotel is very nice, the staff is very kind and helpful, the prices are reasonable (especially if you get a view room). We enjoyed our stay and will come again! Excellent place for children!

BWwinecountry, Assistant General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Dear Julieh, Thank you very much for your kind comments about the hotel and staff. We look forward to welcoming you and your family back soon! Regards, Lynnette Assistant General Manager

"Great for business or our next weekend away"

4
31/10/2017

I stayed for business and enjoyed my stay. I great central location, lots of nearby amenities and attractions. The staff were great and the place very clean. My only comment would be to say I think my sheets were the wrong size, way too much fabric! The breakfast is good, and there is a Tim's right across the way for those who cannot make it through the day without their double double.

BWwinecountry, Assistant General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Dear Rayswt, Thank you very much for your kind feedback. I am happy to hear that you enjoyed your stay, and enjoyed access to the many nearby amenities and attractions close to the hotel. I appreciate you letting me know about the sheets and will be sure to share your feedback regarding the sheets with our housekeeping team. Kind regards, Lynnette Assistant General Manager

"Pet Friendly"

4
30/10/2017

The suite was very nice. Quiet and spacious. A park close by to walk my dog early in morning. Very nice location. Staff was very friendly. Limited gluten free breakfast items but made out with what was provided. I will return.

"Clean, Amazing Views, Modern, Best "Best Western" we've ever stayed at."

5
29/10/2017

We came here for a quick overnight with the family. I was amazed at the cleanliness, each bed was comfortable, the views were fantastic, there were no smells, everything felt good. Staff was very nice and the pool and waterslide were amazing compared to many hotels we've been to in the past. I have stayed in some budget dives (and big chain "nice" hotels that weren't so "nice"). This exceeded our expectations. I will be recommending it to friends and family and we hope to return in the future!

"Clean and courteous"

5
24/10/2017

Pleasant staff. Broad offering for breakfast - fruit, waffles, pastries, yogurt, cereal, eggs & sausage. Easy to get to and in and out of. Clean rooms. Great recommendations for lunch nearby (19) and several options.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you very much for taking the time to write this review. Our staff does want to hear what you, the guest, has to say about our hotel. Yes, we do have quite a bit of restaurants within a five minute range, one of them being Quails Gate. we do hope that we can welcome you again in the future Yours in Hospitality Elfriede Schmoll General Manager

"Good location"

4
21/10/2017

We were a bit concerned when approaching the hotel from the west as it is on a road that has a lot of light industry and shopping malls. But when we reached the hotel we were very happy. It is well set back from the road so is very quiet and overlooks a golf course at the back. We had requested a room at the back so had very nice views. Room was a good size with comfortable beds and pillows. Staff were very friendly and helpful and the hotel itself is only a short drive from the Lake and Kelowna .

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Plus Wine Country Hotel & Suites. We are delighted that you enjoyed your stay with us and look forward to seeing you on your next stay! Kind regards, Lynnette Peter Assistant General Manager

"Great place to stay!"

5
17/10/2017

Spent 4 nights at the Best Western Plus Wine Country Hotel & Suites on a recent trip to Kelowna. We had an excellent time. The hotel is clean, the rooms were comfortable and quiet, and the staff all were very friendly. The free internet worked flawlessly and the breakfasts were good. All that and a reasonable room rate. I would highly recommend this hotel and would not hesitate to stay here again.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much Stewart, what a great review you gave us, many thanks we do appreciate it. We are always happy when we have guests like you who do appreciate our services (not that we do not strive to be better) and the wonderful Okanagan Valley. We will be changing our eggs again, they are always a struggle as we do not have a proper kitchen and do not cook. We do hope that you will visit the Okanagan again, yours in hospitality Elfriede Schmoll General Manager

"A beautiful and pleasant experience"

5
16/10/2017

I needed to be in town for a medical appointment and have always enjoyed the service at Best Western. I received a compassionate rate which was very helpful and excellent service. The hotel itself is absolutely beautiful and the only negative is I was there for far too short a time. Overall, a terrific staff, a beautiful hotel and one of the nicest areas in BC.

BWwinecountry, Assistant General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Dear Craig E, Thank you very much for your kind feedback. Medical visits can be stressful, and I am glad to hear we were able to make your stay as enjoyable as possible. We hope you will come and visit us again soon! Kind regards, Lynnette Peter Assistant General Manager

"best place to stay"

5
16/10/2017

We stay only at this hotel in Kelowna because the staff and hotel is the best there is in Kelowna, they treat you with respect and are always there if you require anything,They are number one in the Hotel Industry

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
What a great review you gave us, many thanks we do appreciate it. We are always happy when we have guests like you who do appreciate our services (not that we do not strive to be better) and the wonderful Okanagan Valley. We will be changing our eggs again, they are always a struggle as we do not have a proper kitchen and do not cook. We do hope that you will visit the Okanagan again, yours in hospitality Elfriede Schmoll General Manager

"Best western - West Kelowna"

5
16/10/2017

The hotel is well located for house hunting, shopping, golf and wine tours. The friendly staff always asked if there was anything you needed. The breakfast room was continuously cleaned and fresh food, coffee and fruit was always available.

"Great Hotel in Wine Country"

5
15/10/2017

Great hotel - close to a variety of restaurants and wineries. Staff were very friendly and efficient; hotel was clean, modern and room was very comfortable. Breakfast had a nice variety of hot and cold food. Didn't have a chance to use the pool but would make a point of it next time. Would stay here again for sure.

"Very nice"

4
12/10/2017

It was a very nice place to be. Had a good reception and the staff were very friendly and helpful. Clean environment as well. I would stay here again if i visited kelowna. I felt at home. Would recommend this to anyone

"Wonderful staff / Clean property"

5
12/10/2017

Just a wonderful experience, the staff was fantastic. Very friendly and went out of their way to make sure my stay was enjoyable. The location is good as it has many eating options within walking distance and a golf course right behind the hotel.

"Beautiful view"

4
10/10/2017

This BW in West Kelowna looks over a golf course with Mission Hill winery in the background. The staff were pleasant and helpful. The rooms were clean and comfortable. Breakfast was included and offered a great selection of hot and cold food. There are a couple of restaurants close by. We went to the Thai place across the parking lot for supper; it was delicious.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much Cath, for your review, we always appreciate comments from our guests as we do learn from it. I do hope you had the opportunity to see the Wineries as they are so close to the hotel and it is Winefest Season right now. Yes, plenty of Restaurants in our area, everyone likes good food and quite reasonable in pricing. We do hope that you will visit the Okanagan Valley again in the future Yours in hospitality Elfriede Schmoll, General Manager

"Busy location"

4
10/10/2017

We were very satisfied with the standard of this hotel, which met our expectations as a Best Western. We came to Kelowna to explore the Okanagan wine region. There are some excellent wineries not far from the hotel which we can recommend. However, our experience of travelling in the Okanagan was not as relaxing as we expected. The vineyards emphasize that they are not Napa Valley, and that is true! Drivers in Napa respect the wine tourists and don't drive over the posted speed limit, tailgate, or otherwise try to push you off the road while you're trying to enter a winery. There are lots of restaurant options in this area. However, getting to some of them is a bit challenging. Cannot cross the highway to access those directly across said highway from the hotel. Don't even think about walking, you wouldn't survive the attempt. While this is a good hotel, we were happy to retreat to the somewhat slower pace in Penticton.

"I would come back"

4
10/10/2017

close to everything I needed to reach; lakeside trails for walking, quick drive down to Penticton, work in West Kelowna. Clean, comfortable, close to the highway but quiet with good views overlooking golf course.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for the wonderful review. You are so right, we do live in a beautiful area, we certainly are blessed here and on top of it, right in the middle of Wine Country and just 10 minutes to downtown Kelowna (may be a bit longer in the Summer with all the traffic) We do hope that we can greet you again in the future yours in hospitality Elfriede Schmoll General Manager

"The annual Kelowna food and wine tour."

4
02/10/2017

After check in we went up to the fourth floor to find our reserved room was still not cleaned. then offered a lesser valued room for 15 dollars a night more ??!!!? Staff is pleasant. rooms are clean. breakfasts are very good. great location. remote did not have full tv functions. bed sheet kept coming off. pillow was too big.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for the review. The next time you come up here, just ask when you reserve your room for a topper, we certainly can do that for you. You are so right, we do live in a beautiful area, we certainly are blessed here and on top of it, right in the middle of Wine Country and just 10 minutes to downtown Kelowna (may be a bit longer in the Summer with all the traffic) We do hope that we can greet you again in the future yours in hospitality Elfriede Schmoll General Manager

"Comfortable and Affordable Stay in Wine Country"

4
01/10/2017

We would definitely recommend this property. It is close enough to Kelowna to be an easy commute, but far enough that you are not paying top dollar. Clean, comfortable rooms. Staff are very friendly and efficient. And the free breakfast is a nice add-on. Lots of shopping and a variety of restaurants close by. And right in the middle of wine county! A very good choice!

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
I am glad that you had a good stay, you are correct, West Kelowna does not have a Tourism Tax as well, our rooms are approx. $20 less than Kelowna and still only a 10 minute drive to downtown. Yes, Wine Country is very close by, only 5 minutes to quails Gate with it's fabulous Restaurant. Hope you had a safe trip home sincerely Elfriede Schmoll General Manager

"Not recommended"

2
01/10/2017

Not a good value for price. Nice location for walking to riverfront park. Hotel was noisy with ability to hear conversations in other rooms and kids running in hallway late at night. Loud train and traffic noise.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
I am so sorry you did not enjoy your stay with us as we do want to please all of our guests. I am not so sure where you heard the train as there is no train in our area at all. Yes, we do have children with their parents staying with us which is not avoidable, maybe a resort hotel fits you better. We do have a great waterslide and balconies that parents appreciate here and are very close to our hockey arena. I do hope you arrived home safely sincerely Elfriede Schmoll Genral Manager

"Highly recommend "

5
01/10/2017

We just spent two nights at the BW Plus wine country hotel. It was a lovely experience. The place is beautiful, clean, modern, tastefully decorated and had all the amenities we could need - fridge and microwave included. The bonus was a room with a balcony overlooking the golf course. The staff at the front desk to Sydney in the breakfast hub made our stay pleasant. We were a party of 9 and we enjoyed our stay. I highly recommend the hotel - we will definitely be coming back.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for the wonderful review. You are so right, we do live in a beautiful area, we certainly are blessed here and on top of it, right in the middle of Wine Country and just 10 minutes to downtown Kelowna (may be a bit longer in the Summer with all the traffic) We do hope that we can greet you again in the future yours in hospitality Elfriede Schmoll General Manager

"Wine Country Gem"

4
30/09/2017

Were looking for a modern contemporary Hotel in Wine Country. Best Western WIne Country Inn is a hidden Gem! Less expensive than Hotels in Kelowna but just across the bridge in West Kelowna, this hotel is in a nice location. Behind is a Golf Course Country Club with a wonderful restaurant and close to several wonderful wineries: Mission Hills, Quails Gate, and Volcanic Hills. Would definitely stay again.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Many thanks Tracey for taking the time to write this review, it is always good when guests recommend us as it is you who had the experience. You are so right, we are right in the middle of the West Kelowna Wine Trail, only 5 minutes from Mission Hill Winery and another 12 Wineries within 10 minutes. Lots of great hiking trails as well and only 10 minutes from downtown Kelowna We do hope to greet you again, yours in hospitality Elfriede Schmoll General Manager

"Excellent Stay! Thanks for helping us out!"

5
24/09/2017

We arrived at the BW around midnight tired and frustrated from an earlier experience at another hotel. Thank you to Vince who was able to accommodate us and out of his way to make sure we were comfortable during our stay. Everything was great! Very clean, breakfast was great and service was excellent. We would stay at this Best Western again.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for taking the time to write this review, our staff greatly appreciates your kind words. Glad that you enjoyed breakfast with all it's trimmings as we do try to give everyone a little bit of what they may like. Hope you had the opportunity to see some of our Wineries. We do hope that we will be able to greet you again in the future yours in hospitality Elfriede Schmoll General Manager

"Breakfast staff made the stay!"

5
16/09/2017

Nice place, good rooms, water slide into the shallow pool (smaller kids will do well) but it was the breakfast staff that made the stay so good. Very friendly, personable, paying more attention to the quest than I have seen at many restaurants. If you are going to this area I strongly urge you to stay here.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
So grateful for your review, most people ignore our Breakfast staff who are, as you said, great. They enjoy taking care of you, the guest and receive a lot of satisfaction from that. We certainly are lucky to have them. I do hope you had time to explore the Okanagan without any smoke around. fall is always a great time to come up here, Wine Fest starting shortly as well. Many thanks again, Elfriede Schmoll General Manager

"Golf trip"

5
16/09/2017

The hotel staff were very pleasant and accommodating. the hotel was clean and well cared for, nice fitness room as well pool and hot tub which came in handy after a long day on the golf course. Breakfast was very good and quite adequate.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Many thanks Ray for your lovely review. Our staff always appreciates positive feedback. It sounds you had a great time in the Okanagan, hope you played on many of the various courses that we have. Yes, we do try and have a bit for everyone at breakfast even though it is only a hot Continental Breakfast, glad you liked it. Hopefully, you will come back one day to enjoy more golfing and wine tasting Sincerely Elfriede Schmoll General Manager

"Nice hotel"

4
15/09/2017

Very nice hotel, with great staff (with the exception of a Manager who thought it would be best to reprimand a co-worker while we were standing there waiting to checking in) Pleasantly surprised that our room had a small balcony that we enjoyed each night with a glass of wine with a great view of golf course and Mission Hill winery (although not private as there was glass partitions between the balconies on either side) Rooms were a nice size and beds comfortable. The daily breakfast was great – attentive staff to keep things clean and organized, although fresh fruit would have been nice (bananas, apples or oranges – or even fresh local peaches!!)

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Many thanks for taking the time to write this review. We all enjoyed reading it and hope that you did have some time to taste our Wineries and great restaurants which we have 10 of in our close vicinity. The Okanagan Valley is such a wonderful area to explore, we hope that you will have that opportunity again in the future Sincerely Elfriede Schmoll General Manager

"Roadtrip Stay"

5
14/09/2017

We stayed at this hotel in Kelowna for two nights during our two week roadtrip. The hotel staff were great, our room was quiet and clean (even though we were close to the elevators), the pool area was alot of fun especially the waterslide (even for adults), and the complimentary breakfast was fantastic with a good variety and again very friendly staff.

BWWK, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
We thank you for taking the time to write this review. We all enjoyed reading it and hope that you did have some time to taste our Wineries and great restaurants which we have 10 of in our close vicinity. The Okanagan Valley is such a wonderful area to explore, we hope that you will have that opportunity again in the future

"Excellent accomodations"

5
13/09/2017

Excellent facility, staff very friendly and attentive, good variety for breakfast included with room, only draw back is busy road but not too bad at night. Good restaurant at golf course across the street.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Many thanks Jordan for taking the time to write this review. We all enjoyed reading it and hope that you did have some time to taste our Wineries and great restaurants which we have 10 of in our close vicinity. The Okanagan Valley is such a wonderful area to explore, we hope that you will have that opportunity again in the future Sincerely Elfriede Schmoll General Manager

"Kelowna Visit"

5
12/09/2017

This hotel was perfect for us as we were visiting family in West Kelowna. There was a problem with the pool pump so we didn't sleep well but were generously compensated for it on check out. I would highly recommend this hotel

"QUIET AND COMFORTABLE"

5
10/09/2017

Staff very friendly and helpful. Breakfast was awesome and well worth the stay. The location is ideal close to all amenities and yet quiet at night. The bed not the best we've had but certainly comfortable enough. Clean and nice rooms. TV a little small but again not a major deal. Good value for your money.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for your review which was greatly appreciated. Thank you as well regarding the mattress, just started to get new ones, they are Serta and good quality. I hope you had the opportunity to experience some of our Wineries as well as our wonderful Okanagan region. Interesting your comment about breakfast as it is only a hot Continental Breakfast however we do try to have a bit for everyone's taste I hope you had a safe trip home yours in hospitality Elfriede Schmoll General Manager

"The worst experience in my life"

1
02/09/2017

I booked my trip through trip advisor, which took me to a third party website. I paid on the third party website and got confirmation through trip advisor. On the travel day, I got to hotel with my family. The hotel had asked me to leave my credit card number for pre-authorization in case if I use any water in the room etc....Sure, pretty standard. I left my card number with them. After the trip, when I checked my credit card, I found out the hotel charged me with full amount of staying. I called them and explained that I booked through the third party website Agoda through trip advisor and paid full amount and the hotel should not charge me again. They said they knew that, but they did not get a "number" to get the money from that third party website, Therefore it is MY responsibility to call that third party website that they have business with to chase the money to be able to get my refund. I was very frustrated with this situation: First of all, the third party website that allows people to book is hotel's business partner. The hotel has connection with them through business. It is the HOTEL's responsibility to make sure they get the money from the third party website they do business with, NOT the guest! Secondly, running hotel business should always treat their guest first to ensure they have a wonderful trip. How is it fair to charge the guest full amount again with knowing the guest had paid already through their partner. I feel this is a fraud. I think this is terrible resolution and advice people not to book and stay at this hotel if they do not give the guest fair solution when there is a issue. Not only that, but also they obviously do not care about their guest.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
I am so sorry that you booked via Agoda, it is one of the most difficult OTA's to receive any information from. Yes, you certainly are responsible for staying at the hotel, especially when using a different website than the Best Western site which would have given you a great rate plus no issues. Yes, we certainly want our guests to have a great stay but you still are responsible for your stay not anyone else. I do hope that you got your money back from Agoda and never use them again

"Still one of the best values during the summer"

4
02/09/2017

We visited this hotel for the 2nd time in 2 years. My review stays relatively the same, with the following notes: Good: - One of the best value options in the Kelowna area - Near Mission Hill Winery and Quail's Gate Winery - Housekeeping is very friendly - Breakfast staff take the time to fill coffee (although not very good coffee) and attend to customers with physical disabilities - Highest internet speed I've ever tested in a hotel: Around 13Mbps download speed, where most hotels are between 1 to 3 Mbps. - The local produce provided for breakfast is fantastic. Peaches were in season and they were some of the juiciest and sweetest peaches I've ever had. Bad: - TV is difficult to use. Despite having instructions to key in 16-1 once I turn on the TV, the remote sometimes didn't work or the TV didn't respond. - Despite facing the golf course, I could hear a lot of heavy trucks passing by at night. - Beds are still a bit too firm and lumpy - Breakfast quality overall seems to be worse with less selection - Person who sends out hotel confirmations needs to check their work. I booked online through the corporate website. The first time I booked, the confirmation was 1 night shorter that what I had booked. When I asked them to correct it, they put in the right number of nights, but used 2018 dates. I eventually cancelled the reservation to change my dates. When I receved the new confirmation, it had the wrong rates. I had it fixed when I checked-in, but added 10 minutes to the check-in process. Overall, still a good stay. We came back because of the good value. I would consider coming back if the price stays comparably cheaper to others of the same tier, but it wouldn't take much for me to find a new hotel either.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you Roary for writing a review, much appreciated. We certainly have had a busy Summer and are glad that you enjoyed the Okanagan with it's Wineries. regarding the coffee, too weak? Most of our guests do not like the strong make but the coffee is top quality, similar to Lavazza. We do hope that we will see you again next year, yours in hospitality Elfriede Schmoll General Manager

"Bad bed...great otherwise"

4
31/08/2017

We stayed for 3 nights, by the second night our backs were really hurting. It took over 3 days to recover from the bed. I haven't had such a sore back in years. The mattress was horrible. They have a breakfast in the morning, which is average, they ran out of orange juice, it's nothing special. The pool, waterslide and hot tub were excellent. The maid service was great also, it's just too bad the mattress was so horrible. The room was very clean but the curtains were broken and didn't close properly.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for the review, we are happy when you are happy. I hope you had time to visit some of the Wineries in the Okanagan which are so unique We do hope that we will be able to greet you again in the near future Yours in hospitality Elfriede Schmoll General Manager

"Solid hotel"

4
30/08/2017

Took the family to Kelowna for a mini vacation and stayed at this hotel. The location is good - right off Highway 97 that takes you in and out of town, and pretty much all businesses are along 97. It's a solid hotel. The room is quite spacious, the bathroom is stocked with all the usual toiletries, and there's a mini fridge too. The beds are comfortable. There is free parking, free wifi, and free breakfast. The breakfast is good, with sausage or bacon (not both. one day it was sausage one day it was bacon), eggs, juices, pastries, bread, cereals, and make-your-own waffles. The kids enjoyed playing in the pool and the water slide. One thing you may not realize just by looking at the hotel website's photos is that the hotel is actually situated in a strip mall. I find it convenient, as you can walk across the parking lot to a couple of restaurants and a supermarket. But if you're looking for an isolated location where you're surrounded by just trees, this is not it. Not a complaint, just a FYI.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for the review,it is greatly appreciated. I hope you had time to visit some of the Wineries in the Okanagan which are so unique We do hope that we will be able to greet you again in the near future Yours in hospitality Elfriede Schmoll General Manager

"So unorganized!!"

1
30/08/2017

Our Agency had book a 2 day Strategic Planning Session at the hotel. We booked 8 hotel rooms and the meeting room for 2 days. A couple of days before arrival I called the hotel manager to confirm our reservation. Everything seemed to be in order, I did ask if we can assign names to each hotel room, but the manager said that we can easily do that at check in. Big Mistake!! We arrived at the hotel and the front desk person was so unorganized and frazzled because we had not assigned names to rooms, so it took over an hour to do that. Some of the rooms we booked weren't even available, so some of our staff had to stay in rooms with one queen and a pull out couch instead of two queens. Also, one of our staff members went to check into his room and someone's baggage was already in the room! Super unorganized!! Then to top it off, my boss get a call at 10:30 that night to find out we don't have a meeting room until 1:00 each day because whoever booked the meeting room booked it for 8PM to 4AM and it was supposed to be 8AM to 4PM!! Who in their right mind would book a meeting room for that time in the first place?? Needless to say our Agency was very disappointed in the whole situation! We had to cover all of our agenda items in 2 half days instead of 2 full days, which was so frustrating!! NEVER AGAIN will be book at Best Western Plus Wine Country in West Kelowna!!

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
I am so sorry that you did not have a good stay, normally we are all trained during the Summer month, however we had quite a few people going back to school, thus the under staffing. I do hope that the rest of your time in the Okanagan was better and hopefully had a great wine tasting event. The weather has been superb, hope it made up for our short coming. My sincere apology, it should not have happenend and would like to make it up to you. Let me know when you are coming to the Okanagan again Sincerely Elfriede Schmoll General Manager

"Aug 25th, 2027"

5
29/08/2017

Travelled to Kelowna for a family reunion hotel was very clean, bed very comfortable. Only took 10 min to get to Kelowna and was cheaper than any in town. Very close to many wineries and restaurants. Recommended

"Decent Hotel"

4
28/08/2017

A few hiccups but the location is excellent. The rooms are clean and the staff were very friendly. A mini fridge in in your room in wine country is a lovely added touch. I will stay here again when visiting the wineries.

"Hotel great, staff not so much"

5
16/08/2017

Hotel is beautiful and beds great. Check in staff inadequate so prepare to have that step take a long time. Breakfast was warm and fresh with a great variety. Coffee was good and Tim Hortons is walking distance if you are picky

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Many thanks for the review. I am so sorry that you did not receive the attention from our GSA. We had the misfortune of having new staff on which can create issues, especially in the Summer, my apology for that. I hope you enjoyed our beautiful Okanagan and had the opportunity to taste some of our new Micro Beers and Wines Yours in hospitality Elfriede Schmoll General Manager

"I have zero complaints. I will be back!"

5
14/08/2017

We stayed in the executive suite and it was honestly such a relaxing place that I didn't want to leave. We actually ended up extending our stay by another night just so we could enjoy it a bit longer. I think I slept for 17 hours on the second day because I was just that comfortable. The bed was the perfect amount of firmness, and a KING! My boyfriend and I could easily stretch out completely on this and barely touch each other. It was the best. Everyone at the front desk was wonderful and friendly. The complimentary breakfast was so good that we actually woke up earlier than we needed to to get it. You can DIY your own breakfast sandwich if you get creative. It had everything I wanted. They also have a mini store next to the front desk and you just tell them what you took and they will charge it to your room. Easy peasy! We also loved that they had the air conditioning running in the room when we got there because it was 35 degrees outside and we needed to cool down! It was such a kind, thoughtful gesture and made me feel like they truly care about their guests. There was ample parking and tons of things to do nearby. Restaurants, golfing, the beach... it was so great. I had such a nice time, I could go on forever. We will definitely be back. Thank you for having us.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much Amanda for the wonderful review. Glad that your children and Husband enjoyed the Water as well as the Fitness Center with it's free weights. You are so right, we do live in a beautiful area, we certainly are blessed here and on top of it, right in the middle of Wine Country and just 10 minutes to downtown Kelowna (may be a bit longer in the Summer with all the traffic) We do hope that we can greet you again in the future yours in hospitality Elfriede Schmoll General Manager

"Great Hotel"

5
11/08/2017

This is a great hotel. It is in a good location with lots of amenities around. There is a Dominos Pizza in the same parking lot as well as Burger King and Walmart/McDonald's across the street to name a few. The hotel is modern and new. The rooms are large and quiet. Our room had a large king bed which was really comfortable. There was a fridge, microwave, coffee machine, safe, iron, tv, air conditioning. The bathroom had a portable hairdryer, shampoo, conditioner, soap and lotion. Breakfast was served until 10am daily and was fantastic. There was coffee, tea, eggs, bacon, sausages, make your own waffles, oatmeal, cereal, English muffins, toast, orange juice, apple juice, yoghurts, boiled eggs and pastries. It was delicious! The pool looked good. It seems more like a kids pool. The pool has cool slide coming into it. It's too small to do laps and I am pretty sure you would always be in the splash zone from the slide. For kids, it looks fantastic! There is also a hot tub and a gym. I didn't use either so I cannot comment. The lobby has coffee available daily and there is a little shop to buy pop and snacks. Staff were all really friendly, this is a very clean hotel and i would stay here again. The only thing I wish it had was an outdoor pool to enjoy those Kelowna summers!

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much Reuhl for the wonderful review. Glad that your children and Husband enjoyed the Water as well as the Fitness Center with it's free weights. You are so right, we do live in a beautiful area, we certainly are blessed here and on top of it, right in the middle of Wine Country and just 10 minutes to downtown Kelowna (may be a bit longer in the Summer with all the traffic) We do hope that we can greet you again in the future yours in hospitality Elfriede Schmoll General Manager

"Average"

3
11/08/2017

Kids loved the waterslide. I enjoyed the Fitness Center as no one seemed to use it so I had it all to myself both days. Breakfast sub par. Presented nicely but taste--blah. The waffle station looked good but I have gluten & dairy issues so couldn't enjoy that. We got a queen suite with pull out. My kids are 7 & 11 and they struggled to fit on the mattress, let alone get a good sleep. The air conditioning in our room was so loud at night and woke me up several times. Parking lot view for all Queen Suites, which is what I was told, that was disappointing especially after coming from Osoyoos where we had a gorgeous lake view. The hotel was clean, the breakfast - altho crowded - would be ok for someone that doesnt have any GI issues. The location is great: Natures Fare, sushi, Tim's & a couple of other restaurants right there. Walmart, Starbucks close by. Would I stay here again?? Don't think know.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
And we do thank you to take the time to let us know how you enjoyed your stay. Our staff appreciate comments as we do always need improvement and confirmation of our work. I hope you had the opportunity to see some of our very unique Wineries. we hope that we can greet you soon again. Yours in hospitality Elfriede Schmoll General Manager

"Location"

4
11/08/2017

Hotel was easy to find,our rm was not ready as we arrived shortly before check-in time front desk called me shortly thereafter informing rm was ready. Parking lot was easy access across the street ,seemed secure enough with lights at night .Noticed hotel staff outside sweeping up ,watering flower baskets on street posts .The front desk staff were good with suggestions for outdoor patio restaurants as we wanted to enjoy the nice weather with a drink with dinner ,after travelling long enough in car

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much Neal for the extensive review. we do appreciate when guests themselves make suggestions regarding the venues that are in the Okanagan. So many Wineries now have good restaurants, every day can be a great foodie experience. We do hope that we will be able to greet you again one day Sincerely Elfriede Schmoll General Manager

"Lovely hotel"

5
10/08/2017

As a Best Western Plus, this hotel has more elegant decor with all of the trimmings that you'd expect for Best Western's more upscale hotel. Check-in was efficient. The guest room was large, with an executive desk, chair, and living room-type chair. Children should like the pool, which has a water slide. There is a nice hot tub. My husband was quite pleased to see that there was an exercise room that actually had weights for weight lifting. There aren't many options for restaurants within walking distance except for fast food. I was impressed by the size of the breakfast room, which was larger and had more seating than a typical Best Western. The food was good, and we were even handed a wet washcloth to clean our hands. I hope you enjoy your stay at this hotel as much as we did.

"Needs some improvement"

2
08/08/2017

Arrived here and found the poor receptionist run of her feet!. A queue of people waiting, the phone ringing constantly (should have an ansaphone for busy times at least) and no one else around to help her. Should have alerted us then to lack of service etc. Having stayed at Best Western hotels all over the world, this one is one of the worst. At breakfast, the room where it was being served was overcrowded - not enough room for the number of rooms and guests. Plastic cutlery and plates (not for a Plus hotel I think). The hot breakfast was awful - saw one guest take a mouthful and then put the rest in the bin - which says it all. Another guest who was a Best western card holder said it was one of the worst he had stayed in.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Jetsaver, My apology for not receiving the superior guest service that should have been delivered to you. Our staff certainly have the ability to do better, we are so sorry for that.We do have 2 people on at the front desk during the Summer, I certainly will look into this. Regarding breakfast, we have only hot continental, it is surprising that the food was not up to standards, my apology for that. Please do allow me to make this up to you and email me when you are coming to our area again Yours in hospitality Elfriede Schmoll General Manager https://www.tripadvisor.ca/ShowUserReviews-g1915410-d1308385-r509905686-Best_Western_Plus_Wine_Country_Hotel_Suites-West_Kelowna_Okanagan_Valley_Britis.html#

"Good"

4
07/08/2017

We needed early bench in at one or 2 because we had a wedding starting at 3 they dissent give us a room until 3. We missed the cermony. It was very upsetting. Other then that our stay was good. The sofa b d was shot in our family suite

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Mirna, so sorry that you missed the ceremony, it is always a problem with weddings when the arrival date is the day of the wedding as our guests like to check out late and then we cannot make up the rooms for that days arrivals. I am glad that you had a good stay after a disappointing beginning. I do hope you had a safe trip back home. Yours in hospitality Elfriede Schmoll General Manager

"Disappointing"

2
07/08/2017

I had booked 2 rooms for 2 nights but when checking in receptionist said I had cancelled one of the rooms - but I hadn't! The place was crowded but she 'found' us a room. The poor girl was rushed off her feet - on her own at peak time. Overall this place was no better than a budget motel. Breakfast was awful - supposed to be FULL hot breakfast - but it wasn't. We won't return to this hotel.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello David, My apology for not receiving the superior guest service that should have been delivered to you. Our GSA certainly have the ability to do better, we are so sorry for that. Regarding breakfast, we have only hot continental, not full American breakfast, so sorry, you were disappointed. Please do allow me to make this up to you and email me when you are coming to our area again Yours in hospitality Elfriede Schmoll General Manager

"Great Location"

5
04/08/2017

We booked this hotel because we were attending a wedding in the area. It was in a great location. Minutes drive from the beach, next door to a great restaurant that is in the golf course. Close to shopping and good value. Close to Mission Hills winery as well. The only thing I was not overly thrilled with was the comfort of the bed. We had a king size bed and I found it too firm. Probably good for people with back problems but I prefer a mattress to have a memory foam topper. I would definitely come again.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much Carina for the wonderful review. The next time you come up here, just ask when you reserve your room for a foam topper, we certainly can do that for you. You are so right, we do live in a beautiful area, we certainly are blessed here and on top of it, right in the middle of Wine Country and just 10 minutes to downtown Kelowna (may be a bit longer in the Summer with all the traffic) We do hope that we can greet you again in the future yours in hospitality Elfriede Schmoll General Manager

"Our Granddaughters wedding"

4
31/07/2017

We have stayed at this hotel in the same location many times. It's lovely and the staff is always professional and friendly. The rooms are clean and comfortable. It's close to getting around for shopping, sight seeing, winery touring, or just relaxing. I would highly recommend this hotel...in fact I already have and several of our friends also enjoy this hotel.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
And we do thank you to take the time to let us know how you enjoyed your stay. Our staff appreciate comments as we do always need improvement and confirmation of our work. I hope you had the opportunity to see some of our very unique Wineries. we hope that we can greet you soon again. Yours in hospitality Elfriede Schmoll General Manager

"Outstanding service and friendly personal in a good hotel"

5
31/07/2017

The hotel is good and modern. The service for our check in was great. The lady was friendly and organised us a great table for dinner in a restaurant outside the city. She also organised us some activities for the afternoon (golf). The rooms are large and the beds are super comfortable. From our room in the 4th floor we had a greasy view on the lake and into the valley.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
And we do thank you to take the time to let us know how you enjoyed your stay. Our staff appreciate comments as we do always need improvement and confirmation of our work. I hope you had the opportunity to see some of our very unique Wineries. Florian, es hat uns sehr grefreut Sie bei uns begruessen zu duerfen Yours in hospitality Elfriede Schmoll General Manager

"Perfect!"

5
28/07/2017

After 3 years we returned to West Kelowna again to visit our family. We didn't need to think twice and booked the Best Western just as in 2014. The stay then was good en now even better. Great check in, friendly staff good complimentary breakfast and a great room. Beds are good and de room clean (houskeeping mist some popcorn under the bed but no problem). Great airconditioning also and that's nice when temperatures outside are tropical. I recommend this hotel to a friend of mine and he will stay there next month, I hope he and his wife has a similar experience. Perfect stay!

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Greetings James K; Thank you for such a lovely review. We value your feedback and appreciate you taking the time to let others know of your wonderful experience. We do hope you will stay with us again when you are in West Kelowna. With kind regards, Tina Schulte, Front Office Manager

"A Fantastic Place to Stay"

5
26/07/2017

The hotel has been incredible. The rooms are spacious and very clean. Our view of the lake and vineyards from our balcony is incredible. The breakfast is great and the customer service is amazing. The management and staff are courteous and looked after all our needs. We cannot wait to return.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for writing this review, we do appreciate the time you spent to write it. I appreciate your comment regarding Breakfast, many thanks for that. I hope you had the opportunity to see some of our Wineries as well are right in the middle of the wine trail. We do hope to welcome you again in the future Sincerely Elfriede Schmoll General Manager

"Hotel has gone downhill"

1
26/07/2017

My family and I have stayed here for the past five years. This year it was dingy, our room smelled and was showing a lack of care. Water in the pool was very murky. Very disappointed with our stay. We won't be back at this location.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for writing this review, it does make us aware of what is lacking, I am so sorry that you were disappointed with your stay and we did not deliver superior service.I have informed our Department Head to look into the issue. I hope you had the opportunity to see some of our Wineries as well are right in the middle of the wine trail. We do hope to welcome you again in the future Sincerely Elfriede Schmoll General Manager

"Poor front desk staff"

2
25/07/2017

This hotel is fine, rooms are clean etc but the front desk staff are very poorly trained and aren't very good at their jobs. We stayed in April and again in July as our son was being married in the area. Both times we encountered problems with front desk staff, loosing reservations, simple questions or requests were dealt with slowly, sometimes not being resolved at the first request. They need to better train their employees to better serve their customers.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Rhodogal, My apology for not receiving the superior guest service that should have been delivered to you. Our GSA certainly have the ability to do better, we are so sorry for that. Please do allow me to make this up to you and email me when you are coming to our area again Yours in hospitality Elfriede Schmoll General Manager

"Terrible"

1
25/07/2017

Housekeeping entered the room without notice while we were sleeping. I woke up right away when the door opened and she just said sorry. Check out was 2 hours later. No compensation or anything from this hotel. Disgusting experience is all I can say. Do not recommend to stay here.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
am so sorry that your experience was not the same as usual, especially since our staff has been here for quite a while and consistently the same shift. I certainly will follow up with them. We have been new staff, should not have happened but did. I do apologize for that. I do want to hear when you are going to plan to stay with us, please advise Sincerely, Elfrriede Schmoll General Manager

"hotel"

5
14/07/2017

very nice very clean whould stay again, the hotel was close to places I needed to go,the room décor, was nice the outside clean, parking lot out front felt secure. the whole area around Kelowna, is nice the vineyard we went to very nice, and downtown, clean and bright

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for such a lovely review. We value your feedback and appreciate you taking the time to mention what you enjoyed during your stay with us. We do hope you will stay with us again when you are in West Kelowna. With kind regards, Tina Schulte, Front Office Manager

"Breakfast - poor. ,"

2
07/07/2017

Our room was nice but rather expensive ... The breakfast didn't come close to meeting our expectations for a best western plus hotel Paper plates and plastic cutlery, food quality was not even clos to what we expected ..

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for your recent stay at our property. We value your feedback, knowing what you liked about your stay, helps us to continue to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for choosing us during your visit to West Kelowna. Sincerely, Tina Schulte, Front Office Manager

"This BW Goes Above and Beyond"

5
05/07/2017

I am a loyal Best Westerner but I can honestly say, this is one of the best locations I have ever had the pleasure of staying at. I booked the hotel using Airmiles but immediately called to speak to the hotel directly as we required a pet friendly room. The reservation agent was very friendly and confirmed we would be in a pet room. Fast forward a few months, two days before our check in we received an email reminder. Super helpful because I couldn't remember if I booked in West Kelowna or Normal Kelowna. The lady at the check in counter (I regret not getting her name) was fantastic, she was so friendly and genuine. She thought our dog was the cutest thing. Our dog was given a special doggy bag with some treats, poo bags, a ball and a list of local dog friendly areas. Super awesome, and I know not all Best Westerns do this so we really appreciated it! Our room was very nice, the AC worked great and the best part was - the room was so quiet! We didn't hear a sound, no traffic, no other guests - pure silence! We went for a swim, the pool was a great temp, the water slide was fun and the hot tub was so relaxing. We were up bright and early to get on the road home, our receipt was under our door and we were able to head out. Both check in and check out were quick and easy. Unfortunately, because we were leaving so early, we missed out on the full breakfast but other than that-two thumbs up!

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Greetings young86; Thank you for such a kind review. We value your feedback and appreciate you taking the time to tell us of your wonderful stay with your loving furry family member. We do hope you will stay with us again when you are in West Kelowna. With kind regards, Tina Schulte, Front Office Manager

"Delightful stay. Lovely staff!"

5
04/07/2017

I've stayed in Best Westerns before but the staff in particular are lovely here: cheerful Laura at breakfast was a pleasure to chat with and all the reception staff were helpful and very friendly. The room was large and comfortable; the bed excellent. A good shower and bath completed the pleasantries. It was also lovely to stay somewhere without any thumping music at night! I would happily return.

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Greetings Lons; Thank you for such a lovely review. We value your feedback and appreciate you taking the time to compliment all our employees, in particular Laura, who we will have her read your wonderful comment. We do hope you will stay with us again when you are in West Kelowna. With kind regards, Tina Schulte, Front Office Manager

"great location"

5
03/07/2017

great location, centrally located near westbank wineries, our fav Beaumont winery. good food choices, swiss chalet across the hiway. very clean rooms, very friendly staff, and breakfast was standard fare. great food store next door. chickpea salad to go, snacks and drinks. well done. will be back for soccer next july 1.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for such a lovely review. We value your feedback and appreciate you taking the time to compliment all our employees and our area which does have a lot to offer. We will have our staff read your wonderful comment. We do hope you will stay with us again when you are in West Kelowna. With kind regards, Elfriede Schmoll General Manager

"Kelowna family celebration"

4
01/07/2017

We booked this hotel along with other family members as we felt it was a very good value and an excellent location, close to our gathering place, shopping, and the highway. An excellent executive golf course (Two Eagles) is right next door. Great value for the amenities offered (pool, small fitness room, Free WiFi, free big breakfast, free parking). Excellent service from breakfast and front desk staff. Cleaning was okay but a bit spotty, though the staff responded well to requests for towels, paper, extra glasses. Relatively quiet room. Comfortable bed. Everything worked well. Would stay there again.

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Greeting Valued Guest; Thank you for your recent stay at our property. Your business is very important to us and we value your review. It is always great to know when our guests were able to explore West Kelowna and mention their adventures. My apologies for not meeting your expectations with our housekeeping, they do normally provide superior service. I appreciate the feedback and look at this as another way to improve, so future guests will not be disappointed. Thank you for choosing us during your visit to West Kelowna. Sincerely, Tina Schulte, Front Office Manager

"A good stay!"

4
29/06/2017

Rating based along the lines of this class of hotel and relative to other 3 star hotels only. Location of the hotel was very good given we had a night stopover enroute victoria. Good restuarants as well as a huge walmart nearby. Check in was fast. Rooms were big and comfortable. Had high ceilings which i absolutely adore given it makes the room bigger. Breakfast was good too.loved the pool slide. Had good time with the siblings. Bathroom was big and spacious too. Staff extremely kind and helpful.

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Greetings Ahmed Atifur R Thank you for your kind review. It is good to know you enjoyed your room. Our pool and waterslide is always a big hit no matter how old you are. We do hope to see you in the near future. Sincerely, Tina Schulte, Front Office Manager

"If you show up before 4:00, prepare sit and wait until you are no longer inconvenient"

1
27/06/2017

Be prepared to wait until 4:00 before you can check in. They have a policy that says so, according to the person behind the counter. I have stayed in many hotels over the decades and never met anything like it. At 4:00, 3 hours after I first showed up, I lined up again and was told the room was not ready and had to sit the lobby for a half hour or so. I might have used points and this diminished my ranking, I am not sure I will never go there again. The room was nice (unfortunately lacked toilet paper) and breakfast was good, but I could not overcome the first impression. I was an inconvenience and should go kill time until it was convenient for them. Never again

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
I am so sorry that your experience was not the same as usual, especially since our staff has been here for quite a while and consistently the same shift. I certainly will follow up with them. We have been sold out most of the days and do try to have all rooms done by 4 pm. This is why you could not check in earlier, again my apology for that. I do want to hear when you are going to plan to stay with us, please advise Sincerely, Elfrriede Schmoll General Manager

"Great hotel at a beautiful location with lots of nearby amenities"

5
27/06/2017

Check in was quick and simple. The staff were friendly and helpful. The room was beautiful, clean and spacious. The wireless internet was working great. The breakfast was good other than the eggs but overall had great selection and was well stocked. We would definitely stay here again.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you Melanie for your comment on TripAdvisor, always glad to help our guests. the Okanagan has given us such a beautiful backdrop, it is a joy to make our guests stay as good as possible. I hope you had a great time in the Okanagan and do hope that we will greet you again in the future Yours in Hospitality Elfriede Schmoll General Manager

"Excellent Hotel"

5
26/06/2017

Great service from everyone we encountered (the ladies working in the breakfast lounge were delightful!). Rooms are extremely clean. We stayed for four nights. Would definitely recommend. This place is exactly what we have come to expect from the Best Western brand.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Good Day Reva, we appreciate you spending time to write this review on Tripadvisor, many thanks. I do hope you had a great time exploring the beautiful Okanagan region with it's wonderful Wineries, mountain trails and super restaurants. I hope that we will see you again one day, have a wonderful Summer Elfriede Schmoll General Manager

"Good location"

4
23/06/2017

Nice hotel. Clean and comfortable. I'm usually here on business and start work early, so it would be nice if breakfast started a little earlier. Much better value for the money in the shoulder seasons! Summer rates and dynamic pricing grind my gears

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Dear Rickbar9116 Thank you for your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us to deliver superior experience for you and other guests in the future. On your next stay please let us know that you will be down for breakfast earlier than 7:00am, as we offer Grab and Go breakfast bags, plus we always have coffee and hot water available 24 hours. We do hope you will stay with us again in the near future. Sincerely, Tina Schulte, Front Office Manager

"New and Clean"

5
19/06/2017

Very clean and quite new hotel well located for visit to the Okanogan area. Close to amenities including lake and golf. Will stay here again when in the area. Pleasant staff with adequate breakfast provided. Nice pool area for children.

"STAFF MEMBERS"

5
18/06/2017

The staff members always answered my questions in a professional manner and always had a friendly attitude. The staff had an excellent knowledge of the area and were able to direct me to the places I wanted to go.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you F170 for your comment on TripAdvisor, always glad to help our guests. west Kelowna is such a small city, we do pride ourselves in becoming better Concierges. i hope you had a great time in the Okanagan and do hope that we will greet you again in the future Yours in Hospitality Elfriede Schmoll General Manager

"3.5 stars - clean, comfortable and close to the highway"

3
18/06/2017

My wife and I stayed for one night while travelling from Vancouver to Banff. The hotel is very close to the highway and set amongst a range of out-of-town strip-mall shops and restaurants. While it lacks a little in character, staff were welcoming and helpful, the facilities were as you would expect, and the room large and spotlessly clean. Breakfast was included in the room rate and really great. Self service waffles, eggs, bacon and pastries. A super start to the day and end to our stay.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello JK, we do appreciate that you took the time to write an extensive review, many thanks for that. We are actually not only close to 97 but also right in the middle of Wine Country and have many super trails which have beautiful views over the lake and the mountains. I am happy to hear that you enjoyed breakfast as this is another venu that is so important to all of us. we would love to welcome you again in the future, have a great Summer Elfriede Schmoll General Manager

"Canadian and American mix family visit "

3
17/06/2017

We stayed June 12-17 and it was great, The breakfast staff were awesome and very friendly :) Now about the front desk staff, in the evening there is a very friendly young man named Danny and he was totally awesome, and in the morning is a awesome women named Stephanie she took care of everything I asked for with a smile :) Thanks to those two and the ladies from the breakfast room I will be back :) The pics are the view from our balcony. I do have one complaint I really wish the pool and waterslide were cleaner, the stairs going up the slide are very dirty and lots of hair balls around the pool.

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you Vanessa Dennis C for your very kind review. We appreciate your thoughtfulness when mentioning our friendly front desk. Thank you for sharing your pictures, they are absolutely beautiful. We will address our housekeeping about the stairs to the waterslide and pool, bringing this to our attention helps us to deliver more superior service to future guests. Sincerely, Tina Schulte, Front Office Manager

"Great location!"

5
14/06/2017

Our stay at Best Western Plus Wine Country Hotel & Suites in West Kelowna, B.C. was excellent. We were there with a group of over 30 people on a four day golf trip. Our hotel room had a beautiful view of the lake and overlooked the golf course. The group met every afternoon in the breakfast room so that prizes for the day's golf game could be given out. We had a great night's sleep on their comfortable beds! Breakfast was tasty and there was lots to choose from. Also, lots of places around to go for lunch or dinner!

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Dear Carole Thank you for choosing us during your visit to West Kelowna. Your review is very kind and we thank you for that. It is good to know your golf group got to enjoy the spectacular Two Eagles Golf Course. We hope you will come back and see us again soon. Sincerely, Tina Schulte, Front Office Manager

"Best Western Plus Wine Ccountry Inn & Suites , West Kelowna"

5
12/06/2017

Staff was very friendly and helpful at check - in and at check - out. The room was a surprise as we were expecting just another hotel room with a king bed : didn't expect a suite with on suite bathroom. Everything worked out great . I've always been of the opinion that great staff make a good hotel and I wasn't disappointed. The only minor issue we had was lack of parking in the parking lot but there are enough overflow spots in adjacent business parking lots

"Excellent Stay"

5
10/06/2017

We had a perfect stay at this hotel as customer service is amazing and this hotel is close to many restaurants and the Two Eagles Golf Course. This is our second stay at this hotel and we will be returning next year. There are many wineries close by as well.

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Dear Rick Thank you for your kind review. Your business is very important to us and we value your feedback. We love to hear from returning guests We can't wait to greet you again soon. Sincerely Tina Schulte, Front Office Manager

"Perfect Stay"

5
10/06/2017

This hotel was very clean. The rate was very good and the breakfast was to BW standards. Location was perfect for our needs and the staff and house cleaning were excellent. We would highly recommend this hotel if you're planning a trip and stay in Kelowna, B.C.

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Dear Brian Thank you for your recent stay at our property. We appreciate your very kind review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, helps us to deliver superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Tina Schulte, Front Office Manager

"Comfortable and close to Okanagan's offerings"

4
07/06/2017

This was our first time in years staying at a Best Western and we were very pleased. Very child friendly with a pool and water slides. The breakfast was good, lots of food available, and just a lovely waitress making all feel at home.

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Dear Barb Thank you for your recent stay at our property. By telling us what you liked about your stay helps us to deliver superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Tina Schulte, Front Office Manager

"Decent hotel near by everything "

4
05/06/2017

My wife and I stayed here and I really can't complain. The hotel is clean and well maintained, staff is friendly and amenities are nice and the price was fair. The hotel is close by things to do but you will need a car and will be driving if you stay here, but it does make for a decent hub to stay at. Water slide and hot tub and pool were nice. They do have a gym but it wasn't too big. Overall I would stay here again, but that is because we do drive. Lots of free parking, an ok breakfast and the location made it quite nice!

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Rishi, many thanks for taking the time to write this review, you are so right when you say that we have a great view over the mountains and golf course which is very much loved by most. Guests love the 2 Eagles as they also have a great view over the lake as well as a fantastic restaurant. We also have 5 restaurants that you can walk to within a few minutes. Well, downtown Kelowna is 10 minutes away by car but still very close. We do hope that we can greet you again in the Okanagan. Yours in hospitality Elfriede Schmoll General Manager

"Best Western Plus Wine Country"

2
05/06/2017

I have stayed at this property in the past and it has been very good but this visit was not great. Room was not clean, ice machine was not working, hot tub was not working and the staff were less than helpful with any concerns that we had. We have always been happy with Best Western properties but this one was very disappointing.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Momma, I am very sorry that you did not receive the hospitality service that we strive ourselves to have. You also arrived at a time where an act of God forced us on a boil advisory due to the snow we had last winter. That does not mean that we should slack off as well, I certainly will talk to the staff, surprising that the room was not clean as we do have super staff. I would like to have the opportunity to show you that we have indeed not changed at all and this was one of those incidences and offer you a 30% off your next stay Yours in hospitality Elfriede Schmoll General Manager

"Great staff, nice clean hotel."

5
02/06/2017

I enjoy staying at best Western, staff is friendly and knowledgeable. Clean rooms and comfy bed. And they are in a good location close to restaurants and stores . They also offer wine tours if that is something u are looking for.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Not only do we offer wine tours but bike tours along Myra Canyon as well. Thank you Gary for the great review, it seems you have explored our area quite well. We all enjoy being in wine country and eating at great restaurants. West Kelowna has been growing quite a bit, every year we add some new stores and wineries. On top of paying less taxes for your room and only 10 minutes from downtown Kelowna. We do hope to see you again, enjoy the wonderful weather yours in hospitality Elfriede Schmoll General Manager

"Stayed for points"

3
02/06/2017

This Best Western Hotel is a typical highway-side hotel with nicely appointed comfortable rooms BUT the usual noisy irritating in-room air-conditioners. Breakfast was also the very standard fair but there was friendly helpful staff re-filling coffee that mitigated in part the sleepless night.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Eric, we do appreciate your review, I am surprised that you call our hot continental breakfast standard as we offer gluten free items, waffles, fruit, 2 different types of yogurt and bacon and eggs. Yes, we are close to the Highway, however one can have a room overlooking the lake and the wineries which is the other side of the hotel. I do hope that one day you will give us the opportunity to show you the other side of wine country Sincerely Elfriede Schmoll General Manager

"Short but sweet"

4
28/05/2017

We only spent one night and did not have a chance to check out the pool area but I did notice a sign stating adult swim only from 9-11pm which I thought was a cool idea. The breakfast had a great selection. It would have been nice if it was served later than 10am.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Ronnie, many thanks for taking the time to write this review. glad that you enjoyed the breakfast as we are trying to have something for everyone. we do extend the breakfast until 1030 if needed, you can always let our Reception know that when arriving. I hope that you will have more time when you visit the Okanagan again, yours in hospitality Elfriede Schmoll general manager

"Another excellent sta"

5
27/05/2017

We have had great success staying at Best Western Plus Hotels in the pst few years. Staff are friendly and courteous and very helpful. The facility is excellentand the beds super comfortable. Another excellent stay at Best Western Plus Wine Country. We will be staying here again in July.

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. Your comment is very flattering and I am glad you were able to enjoy the Okanagan valley. We hope you will come back and see us again soon. Thank you for choosing us during your visit to West Kelowna. Tina Schulte, Front Office Manager

"Great hotel in Wine Country..."

4
23/05/2017

After a vigorous day of moving furniture, we stayed here on a Sunday night. There is a great Irish Pub across the parking lot. We admired the cleanliness of the hotel, the rooms were spacious and comfortable. Due to the significant rains and snowmelt, there was a boil water advisory posted all over the hotel, however, only two small bottles of purified water were offered to each room. Not even enough to put through the coffeemaker. This is a great, however pricey place to stay in West Kelowna.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Mike, I hope you have had a good move, not too tiring. I am sorry that we did have the boil advisory on, it has created problem but we did give away as many water bottles as our guests wanted. i am glad to say that it is over now and we can get back to enjoying the Summer that is just around the corner. Yes, we do have 5 restaurants within walking distance, each one is unique. i hope you enjoy living in the Okanagan Elfriede Schmoll, General Manager

"Another great stay!"

5
23/05/2017

Two night stay Victoria Day weekend and it was great again! This is a very clean, well-maintained property. It's easy to find and close enough to downtown Kelowna for convenience yet far enough away to enjoy the quiet. This time we requested a "golf view" room (#210) and it was much better than our view of the parking lot on our last stay. The included breakfast was simple but good. I would not hesitate to stay here again unlike the dump in Penticton that bears the same brand name.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Hank, many thanks for taking the time to write this review, you are so right when you say that we have a great viewover the mountains and golf course which is very much loved by most. Guests love the 2 Eagles as they also have a great view over the lake as well as a fantastic restaurant. We also have 5 restaurants that you can walk to within a few minutes. Well, the casino and downtown Kelowna is 10 minutes away by car but still very close. We do hope that we can greet you again in the Okanagan. Yours in hospitality Elfriede Schmoll General Manager

"Pricey but excellent breakfast!"

4
23/05/2017

The breakfast options offered in what I initially thought to be your traditional "continental" breakfast (muffins, dry cereal, maybe a bagel or two) were ridiculous! They had a WAFFLE MAKER AND A FRESH PANCAKE DISPENSER. My stay was impromptu and I paid dearly for it, but I like to think the breakfast alone was worth the extra money I ended up paying for the room (which, by the way, was immaculate and very comfortable). Would definitely recommend.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Courtnety, many thanks for taking the time to write this review, you are so right when you say that our breakfast is great, we do try and have something for everyone as breakfast is an important part of the day.Did you see our Golf Course next door? Guests love the 2 Eagles as they also have a great view over the lake as well as a fantastic restaurant. We also have 5 restaurants that you can walk to within a few minutes. Well, the casino and downtown Kelowna is 10 minutes away by car but still very close. I do hope that you will have the opportunity to visit the Okanagan again Yours in hospitality Elfriede Schmoll General Manager

"Excellent stay!!"

5
22/05/2017

My stay was great and the staff from front desk to the cleaning staff to the kitchen staff treated me with respect and went out of their way to help with whatever I needed! Thanks so much! I would highly recommend this hotel and will most likely stay there the next time I'm in West Kelowna!

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
It was a pleasure to read your review Barbara, many thanks. You are absolutely right our Breakfast Ambassadors are indeed that. They love to please our guests as it is a very important part of the day. I do hope you had the opportunity to taste some of our restaurants that are around the hotel as they are really fabulous. We are looking forward to greeting you again, yours in hospitality Elfriede Schmoll General Manager

"perfect location , great service, free breakfast.."

4
20/05/2017

Great service, great location, good value, free breakfast...will always go back. One of the best "Best Westerns" we have stayed at. They are not all the same, but this one we will always recommend. Not sure what else to say...We will always go back to this one and are grateful to Stephanie for the great service.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Many thanks for the wonderful review that you posted on TripAdviser which we appreciate. We do hope you had the opportunity to visit our area as it does offer quite a bit as well as super restaurants. I do hope you got to visit all the great wineries on the West Kelowna side. I certainly will let Stephanie know of your compliment. We hope you will come back and see us again soon. Yours in hospitality Elfriede Schmoll General Manager

"Great stay for great value."

5
17/05/2017

Our room was clean, a view of the golf course, a small but efficient work out room, a pool and hot tub plus a great continental breakfast. There is nothing more you could ask for with such a great price. The only downfall is that it is a bit of a drive to downtown Kelowna.

"Nice Clean Hotel - Great for Golfers!"

5
16/05/2017

This hotel has larger than normal rooms, with balcony. Very clean and staff are friendly. Nice to have breakfast included. Close to shopping and could walk to the pub for dinner. A bit far to go to the casino.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Cindy, many thanks for taking the time to write this review, you are so right when you say that we are great for Golfers as we have one 19 hole golf course right next to us and another 10 minutes away. Guests love the 2 Eagles as they also have a great view over the lake as well as a fantastic restaurant. We also have 5 restaurants that you can walk to within a few minutes. Well, the casino and downtown Kelowna is 10 minutes away by car but still very close. I do hope that you will have the opportunity to visit the Okanagan again Yours in hospitality Elfriede Schmoll General Manager

"Great Location - Super Noisy"

2
15/05/2017

The Good: The free breakfast - the ladies that run this breakfast room are super hard working and never seem to be standing still. Even with multiple sports teams and regular guests. Front Desk Staff - very friendly Location - minutes from the hockey rink, several wineries, restaurants, shopping et.c Size of the Family Suite - lots of room - we were a party of 6 - 3 adults, 3 children. Decent size bathroom NOT SO GOOD: Pool is much smaller than the pictures make it look. The slide is a ton of fun for the kids - but if you get more than about 12 people in the pool it starts to get crowded! Not very strict on their sports team policies. Our team had to sign waivers in every room about noise in the hallways etc. - we had a 6am game on a Saturday morning and there were other teams up past midnight playing mini hockey in the hallways, parents drinking and partying in the hallways. I would say that was the reason we didn't sleep but it wasn't. We were in a family suite - room 232 I believe and there is a one bedroom with a king size bed, then a den with a queen and a desk, then a living room with a pull out sofa. There was a noise and vibration underneath us that was so loud it shook our queen bed in the den and kept waking us up all night long. We were told it was the pump for the pool - but that didn't seem to be it. The hotel offered us $150 off of our bill for 3 nights (which was nice)- I am pretty sure you can't put a price on NOT SLEEPING! The other downside was that while we were there (and this was completely out of the hotel's control) there was a major downpour and torrential rains that overflowed the sewers and the drains. The pool and hot tubs were closed, the toilets/taps/showers were murky. What was in the hotels control - The hotel didn't post a notice about the boil water advisory until almost a day later and many of the people travelling in our group had been drinking the tap water! We travel to Kelowna several times a year with sports teams and personal vacations - I'm not sure I would stay at this property again

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Amanda, thank you for taking the time to review your recent stay with us. We are very happy to hear that you enjoyed our hot complimentary free breakfast and found our hotel team to be friendly and efficient. We are also happy that you found your suite to be spacious and enjoyed the many amenities nearby the hotel. The waterslide is definitely a popular feature at our hotel, and we are pleased to hear you and your family were able to enjoy it for a portion of your stay. As you mentioned, we do have our sports teams sign waivers upon check in so that they understand that they need to be considerate of our other guests staying in the hotel. This is also to bring awareness to the parents checking in with the team so that they understand that a comfortable volume must be maintained to ensure our other guests are not disrupted. Due to the number of kids that travel with these sports teams, our goal (and purpose for the waivers) is that the team coaches and parents are able to help hold the children accountable for their behavior and noise level without hotel intervention. If we receive guest complaints, or notice behavior or volume getting out of control, we do remind the sports teams that while their enjoyment is important to us, it is also important our other guests are comfortable and enjoying their stay as well. I apologize that we were unable to do this during your recent stay. We certainly understand how exciting these sport tournaments can be (for both the kids and the parents) and at times our policies are forgotten because of this. While you are correct, the $150.00 credit you were provided for the inconvenience of a noise in your room can't make up the lost sleep, I am happy to hear that you are satisfied with the resolution. Regarding the boil water advisory, we did inform our guests of the boil water advisory as soon as we received notice about. It is not uncommon for boil water advisories to be issued in West Kelowna during the Spring run off season (especially this year with the terrible weather this past week). While the water is not harmful to healthy adults, there is a chance that young children, the elderly, and people with weakened immune systems can be negatively affected during this time. Our guests health and safety is our top priority which is why we felt it was best to close the pool and hot tub to minimize the risk potential. We do hope your family took advantage of the complimentary bottled drinking water we provided to our guests (West Kelowna was completely sold out of bottled water, so we were very happy we were able to obtain enough water for our guests). While not ideal circumstances, we do hope this helped provide a bit more comfort to you and your family during your stay with us. Should you encounter issues with noise on your future travels, please don't hesitate to contact the front desk (at whichever hotel you are at). Since guest satisfaction is our top priority, we are happy to reach out to other guests and remind them to be considerate of other guests so that you and your family have the wonderful sleep you need and deserve. Amanda, we do hope that you and your family will consider staying with us again on your next trip to West Kelowna. Your comfort and enjoyment is extremely important to us and we would love an opportunity to welcome you back. In the meantime, may I wish you and your family the very best. Sincerely, Elfriede Schmoll, General Manager

"Nice Hotel - Bad Beds"

2
14/05/2017

As I've said in previous reviews, I travel a lot, and my key to happiness is how well I sleep! My room was $300 per night (which in my opinion is dear for a BW, plus or not!), and while the hotel was a nice, and presumably new, they totally dropped the ball on the beds and pillows. The mattress was very uncomfortable, and the pillows were lumpy and hard. The remote for the tv only worked sporadically and was the source of much frustration when we were trying to get to the channel playing the ball game with only two innings to go. On the positive side, my kids loved the water slide, the complimentary breakfast was pretty good, and the staff was nice. But in my opinion, comfort is king, and it was not found in this hotel.

BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Truthon Travel, many thanks for making us aware regarding your stay at our hotel. I am sorry but we were almost sold out on that weekend. It is much better if you do book either online via Best Western or call us directly, specifically when you are a Travel Agent. I am surprised that you did not like our bed, any chance to send me an email in how you booked and under what name, then I can investigate it properly. I am sorry that your sleep was not what it should be- it is king. I would really love to hear from you. We do have softer pillows at the Front desk which we could have given you. I do hope that you will give us another chance Yours in hospitality Elfriede Schmoll General Manager

"A good stay"

4
14/05/2017

We stayed here for the weekend while in West Kelowna. It was really close to Kelowna and there was a lot of places around to get a meal. The pool was cold and the hot tub was closed when we were there. That was no fault of the hotel though. There were water issues due to flooding in the town. One thing I noticed was that the pool wasn't as big as it looked in the pictures online. Our room was a good size, clean and in good shape. The hotel overall looked well maintained and our room was cleaned promptly while we were out. We went for the continental breakfast both mornings and it was pretty good. Eggs, bacon, sausage, waffles.... way more than I expected for a continental breakfast. The staff was helpful and friendly. They kept us stocked with bottled water due to the flood problem. They even provided paper plates when we had pizza night with the kids. I'd stay at this hotel again the next time I'm in town.

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Warren, Your business is very important to us and we greatly value your kind review. I do hope you got to visit all the great wineries on the West Kelowna side. We hope you will come back and see us again soon. Thank you for choosing us during your visit to West Kelowna. Sincerely, Tina Schulte, Front Office Manager

"Business stay"

5
08/05/2017

I arrived late for a business trip, the staff was very welcoming and helpful right away. I thought the grounds and hotel interior were very clean, the rooms were very nice, comfortable bed, nice deck overlooking the golf course, close to great restaurants. Overall a great stay, will be my first choice on return to the area.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Darin, We do appreciate your comments on TripAdvisor, many thanks. You are absolutely correct when you say that we are clean. Our staff is proud to please our guests and do hope that you will return. If you need anything, please do not hesitate to contact me Yours in hospitality Elfriede

"Great Value!"

5
07/05/2017

Spacious, clean and comfortable room. Bed was comfy. Nice lobby area. Great pool/hottub area with water slide. Adults only 9-11 pm. Large breakfast room with a great variety of options. The best waffles! Great location in West Kelowna, quiet, and free parking.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much Calgary Family for your lovely review. I do hope you had the opportunity to explore our area. Not only do we have Wineries around us but great hiking- not too easy and not too difficult. We do hope that we will be able to visit us again in the future. Yours in hospitality

"Good Hotel!"

5
06/05/2017

On the way back from Alberta we decided to spend a night at Kelowna and check out the wine scene there. The hotel was good. Beds were comfy and had a nice view of the gold course. Other than that, it was very basic and the breakfast was quite good too.

BWwinecountry, Front Office Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Greetings Valued Guest; Your business is very important to us and we greatly value your kind review. I do hope you got to visit all the great wineries on the West Kelowna side. We hope you will come back and see us again soon. Thank you for choosing us during your visit to West Kelowna. Sincerely, Tina Schulte, Front Office Manager

"Hotel review"

5
05/05/2017

Was a very enjoyable stay. We don't often travel but when we do whenever possible we stay at a Best Western as we have always had a very pleasant experience and excellent service. I would definitely recommend them to anyone.

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Mr. Scott, Many thanks for taking the time to write this review which is really appreciated by all of us. Anytime you come to the Okanagan asked our Front Desk what is happening here and they will be happy to respond. We do hope that we will have the pleasure to greet you again in the future Your in hospitality Elfriede

"Comfy beds"

4
04/05/2017

Ideally located on the way to Kelowna and at the beginning of the wine route with an adjacent shopping and food outlets. Check in was smooth the room was clean no issues here. There are highway views and golf course views with a balcony. The breakfast was hot and yummy

BWWK, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Hello Rod, That was fantastic that you gave quite a few suggestions of where and who we are. We are right in Wine and Golf Country as well as 5 minutes from the lake and great beaches. Yes and if you want to shop as well, we got that as well. We do hope that we can greet you again in the future Yours in hospitality Elfriede

"Not our usual experience."

2
02/05/2017

Something has changed at this hotel. We have stayed her many times before and reviewed before but didn't review every time we stayed because it was always the same review. It was fantastic. Not so much now. Check in was efficient but seemed very cold compared to other times. Room was as per usual very clean and comfortable. Noisy. Could hear a lot of noise from the floor above. Free breakfast- lots of selection if you're not gluten free. Needs some GF toast or cereal. But still plenty to eat. The older lady in breakfast area was the friendliest person we encountered in the hotel. :) Thanks to her. So many teenagers here. A sports team of girls. Rude bunch. Would reach across you to grab food, budge in line, bump into you etc- no manners whatsoever. Not hotels problem I suppose but I will be asking the question next time before I book here again how many teams are booked in when we are there. :( Checkout was as equally cool as check in. It was like we were there but didn't really matter that we were.

BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
I am so sorry that your experience was not the same as usual, especially since our staff has been here for quite a while and consistently the same shift. I certainly will follow up with them. We do have gluten free meat, Bread, cereal, eggs, yoghurt and eggs. If you are on a gluten free diet, please ask our breakfast people for advise, they certainly can help you Yes, we do have sports teams in on some weekend but not every. I do want to hear when you are going to plan to stay with us, please advise Sincerely Elfriede

"Excellent hotel stayed here several times"

4
01/05/2017

I stayed at this hotel last weekend with a bunch of friends. Played a round of golf at the course across the street which is a nice little executive course. The hotel is spotless, rooms are updated and clean and the staff are always pleasant. There is a pool and a hot tub, nice little pub across the parking lot and it is very quiet. You can't be the price and we love the rooms. Will stay again.

BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Jeff, great that you got a round of golf in while in West Kelowna. And we all are happy because all of you enjoyed your stay. it is always a pleasure to read a review like yours, as this is indeed our intention in the first place- to make your stay as comfortable as possible. I do hope you had an opportunity to see our Wine region and some of our new Breweries as well. Please do let me know when you will visit our area again, yours in hospitality Elfriede

"Amazing Hotel! So beautiful!"

5
01/05/2017

We had the best stay here. Breakfast was amazing and kids loved the pool. I love Bestwestern! We had a great view of a beautiful golf course and the room was comfortable and clean. I don't think I ever want to stay anywhere else but with best western.

BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
And we all are happy because all of you enjoyed your stay. it is always a pleasure to read a review like yours, as this is indeed our intention in the first place- to make your stay as comfortable as possible. I do hope you had an opportunity to see our Wine region and some of our new Breweries as well. Please do let me know when you will visit our area again,

"Great stay at a great hotel"

5
26/04/2017

Room was very clean and comfortable. The staff was wonderful especially the ladies making breakfast. Pool was nice and warm and the hot tub was very comfortable. If you want a nice pleasant, comfortable stay, this is the place!

BWwinecountry, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Dear Valued Guest; Thank you for your recent stay at our property. We appreciate your pleasant compliment of our ladies in breakfast. I thank you for your kind words and do hope you will stay with us again in the near future. Sincerely, Tina Schulte, Front Office Manager

"Great hotel"

4
25/04/2017

After traveling 2400 miles & staying in numerous hotels, it was a pleasure to stay here. Warm & friendly staff, spotless room & very comfortable beds. Best breakfast so far on our trip. Indoor pool which looked inviting but we had no swimwear.

"Clean, friendly and close to Mission Hill Winery"

5
19/04/2017

The hotel was very clean. With our room we received a continental breakfast free. It was very good and fresh. The ladies were on top of everything. Our room was very clean and the view was over the golf course looking at Mission Hill Winery. We enjoyed the balcony. Didn't like the pillows. I am glad we brought our own. I would stay again. Free wifi. The staff was very accommodating. Parking is free also. There is a pub close by.

BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Tracey, We certainly appreciated you taking the time to write this review. Yes, we are right in the middle of the Wine Trail and 5 minute to the beach which is great for all Wine lovers. I do appreciate mentioning breakfast as it is an important meal of the day. Glad you liked Kelly O Brian's, they are so consistent and right around the corner. We do have different pillows, just ask the next time and we will accommodate you Hoping to see you again, yours in hospitality Elfriede

"Wouldn't stay anywhere else"

4
18/04/2017

Very clean and quiet. Very family friendly! Pretty much all you can ask for in a hotel - free breakfast, free wifi, friendly staff, a pool and hot tub! The only reason I gave it a 4/5 is that although it's quiet despite being near the highway, it is far away from a lot of other things. Despite there being the mall right across it, we had to drive over to go to walmart etc because it wasn't safe to cross on our own. Other than that, I wouldn't stay anywhere else in terms of hotels - this was a great stay!

BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Leann for the lovely review. It does please us to hear that you enjoyed your stay with us as we did have a quite busy Easter weekend. one aspect that you have to consider as well being in West Kelowna, you have save 2.5% in Taxes as Kelowna does charge you more room tax than on this side of the bridge. Glad you enjoyed our breakfast and would love to offer you an extra $10 off on your next stay with us. Have a great weekend Elfriede

"Great place to stay "

5
16/04/2017

Super friendly staff. Very clean rooms and nice little touches in the room; like pillows decorations on the bed, fanned out towels and shower curtain. Excellent coffee, microwave, fridge, view, balcony.... and the pool and hot tub, which I didn't use this time but have enjoyed on prior stays, and breakfast is pretty fine as well. I wouldn't consider staying anywhere else.

BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you so much Terry, we do greatly appreciate your comments. Our staff does strive to assist our guests as much as they possibly can. I do hope that you had a great stay here in the Okanagan as it is a super Wine Country. We do hope to greet you again in the future, please do let us know when you will be visiting us again Sincerely Tina

"Enjoyed our stay"

5
02/04/2017

We stayed at the Best Western in West Kelowna while we were having renovations done at our home. The service was great - staff were helpful and courteous, the hotel was clean and welcoming. Our grand kids came to visit and really enjoyed the pool and slide. All in all a great experience.

BWwinecountry, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. With kind regards, Tina Schulte Front Office Manager

"Great hotel for families"

4
29/03/2017

We rented an executive suite as we are a family of five and it was perfect! The king bed in the master bedroom was very comfortable and offered various types of pillows so you could choose what you preferred. The living room area was very spacious and had enough space for the rollaway bed. Bathrooms were a good size with granite counter tops. Only negative was the sofa bed was not very comfortable so I had to roll up a blanket to put under the sheets to make it more comfortable for the kids. The hotel offers a fantastic continental breakfast every morning. They had lots of choices from bacon, eggs, fruit, cereal, English muffins, waffles and pancakes. The coffee was surprisingly good as well. The pool is small but the kids loved the water slide. Overall a great hotel with family friendly ammenties and close to shopping and restaurants.

BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Lovesoccer, We thoroughly appreciate that you took the time to write an extensive review about your stay. I see you were here when we had the Soccer weekend, glad you had enough room for your Family. As Breakfast is so important, we do try and have something for everyone as they should enjoy a good morning. Yes, we have 5 restaurants within walking distance, some not even a minute away from us. I am glad that you had the opportunity to use the pool with your children, they always love the water slide. We do hope that we can greet you again in the future, yours in hospitality Elfriede

"Great Location"

4
27/03/2017

This hotel staff was excellent! The pool and water slide were great for the kids. Located around a golf coarse and shopping. Breakfast included was great. The rooms are spacious and include everything to have a great stay.

Best Western PL... W, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you so much Ryan for the lovely review, it is wonderful that your children enjoyed the waterslide. Yes, the Golf Course right next door is always an attraction, people are already on the course. We do try and have something for everyone for Breakfast as it is important to all of us. i do hope that we will greet you again in the future, Yours in hospitality Elfriede

"My favorite hotel in the Okanagan Valley"

5
21/03/2017

This hotel is a great place to stay. The staff are the best. Always greeted with a smile and staff go out of theira way to make your stay more enjoyable. the rooms and beds are also excellent. The pool and amenities are excellent and the fact that it is walking distance to one of the best restaurants in West Kelowna is a bonus. Don't hesitate to book this hotel. you won't be disappointed.

Best Western PL... W, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Tony, Many thanks for taking the time to write this review. We certainly appreciate your comment in Triadvisor as a lot of people do read it. Yes, you are right, we do have 4 restaurants within walking distance which is great when one does not want to drive anymore. Please do let me know when you are coming into town again Your in hospitality Elfriede

"One of the nicest BW hotels"

5
21/03/2017

This is one of the best of the BW hotels we have stayed in and we always stay here when in the Kelowna area because of the good value (especially in off-season). Location is not the prettiest, but it is convenient and the rooms are clean, comfortable and large. Service has always been good.

Best Western PL... W, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you David for your review. We are pleased that you enjoyed your stay at our hotel, we do pride ourselves to try and please our guests, especially when it comes to cleanliness and Breakfast. i hope you had the opportunity to explore the Okanagan region as it does offer a lot, even in the winter time. We look forward to greeting you again in the uture Yours in hospitality Elfriede

"Great Hotel in West Kelowna"

5
28/11/2016

Clean, large rooms. Breakfast has something for everyone. Gluten Free Options. breakfast staff will offer a friendly hello and serve you coffee to your table. Great location, good value for your money. Friendly Front Desk Staff. Don't listen to the bad reviews, seems they are all from youth teams, from children causing chaos in the hotel with very little respect for anyone let alone for the staff of the hotel trying to deal with them. Just plain and simple, Coaches and parents should take responsibility for their children. Kids these days aren't disciplined and just roam free leaving the general public to babysit them. Do call directly to the hotel for the best rate. They will match the online rate for you, plus if you need to cancel or making changes then you can do that unlike when you book 3rd party.

"They don't care about your stay"

1
24/11/2016

So we were up In Kelowna for the weekend and we asked for a cot because we had a extra guy in our room and he was a little bit sick and we had 3 big games of volley ball. We asked the girl at the front desk and she didn't care at all. Which means that the people here don't care about your stay. Then later that night we asked again saying the same thing and once again she couldn't care less. So instead of coming up to our room and asking us to stop she had to call our coach 30 min after we asked which was around 10:45. These people are difficult to deal with I am very unhappy with my stay and I would strongly recommend that no family or any people stay at this horrible place they like to call a hotel.

"OK"

3
20/11/2016

I booked this hotel weeks in advance but was given a room for the handi capped. It would not be a big deal but I have 2 small children that I like to bathe and there was no bath! The room was also very small and crowded - no desk again a pain when I have children who like to color and have snacks in a civilized manner. The pool was cold as well - breakfast was great and the housekeeping was satisfactory. Thought we would give it a chance but we will most likely be returning to our usual holiday inn express down the street.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you for taking the time to review your recent stay at our hotel. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service in which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being taken to ensure these types of issues are handled on a preventive basis. We appreciate your patronage and hope you will stay with us the next time you are in town. I can assure we will do everything we can to make your stay a comfortable and happy one. Sincerely Elfriede Schmoll

"Great hotel for visiting wineries"

4
06/11/2016

We ended up staying here unexpectedly one night when we had car troubles on our way back to Vancouver after spending a few days across the lake in Kelowna. The hotel is quite nice. Spacious clean rooms with a modern feel. However the best part about the hotel is it's proximity to some very nice local wineries. We visited both the Mission Hill and Quail's Gate wineries near by and had a great time. The wineries we had visited on the other side of the lake were nothing special, but the 2 we visited while staying here were both very nice.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Silverstang, many thanks for your review about your stay at the Best Western PLUS Wine Country Hotel in West Kelowna. I do hope you made it home safely after having had trouble with your car. I am glad that you enjoyed your stay here in town, yes, I agree that we have some extraordinary Wineries in our area. I do hope that you will have the opportunity again to visit us Yours in hospitality Elfriede

"Service plus fantastic facility"

5
01/11/2016

I stayed here for 3 nights and found the room to be great, clean and well appointed, the staff to be friendly and helpful and the included breakfast to be more than expected. The pool was clean and fun. Parking was a breeze and there were restaurants and shopping very close.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello gnome, many thanks for the review that you wrote about our hotel, it is always better when guests give the comments rather than us. I agree, there are many various restaurants within walking distance which is great. And then you have on top of that the Winery Restaurants that are 5 minutes away by car. We do hope that we can greet you again in the future Yours in hospitality Elfriede

"Everything was awesome about this place"

5
29/10/2016

We had a great stay at the Best Western Plus Wine Country Hotel. Clean bed linen and bathroom. The wifi was excellent. Breakfast was included. The hotel price was reasonable. The location of the hotel is really convenient for visiting Mission Hill and Quail's Gate Wineries. Furthermore, service was good. You may find their beds are a bit soft, but that was okay with us. If you try to locate the hotel by following the GPS, you may get to a middle of no where in the plaza. Just keep looking, and there is Tim Horton close to the hotel.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Dear Penguinmo, You certainly described our hotel and area very well! Many thanks for taking the time to do that. We all enjoy reading the reviews, especially our Breakfast people, they are totally into guest service. I hope you had a room with view, it certainly is worth the money as you see the lake and Mission Hill Wineries. We do hope that we can greet you again in the future Sincerely Elfriede

"Great place to stay and conveniently located"

4
21/10/2016

We stayed here recently for the second time. The hotel is clean with friendly, helpful staff. It is located right off the highway and there are several restaurants and places to shop nearby. It is conveniently located for a quick drive into Kelowna, but in the quieter area on the western shore. The free breakfast has lots of choices, and they have free wifi and parking as well!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello ADW, we all have enjoyed reading your review, many thanks for taking the time to write it. You are describing our area very well, easy access to all attractions, around here and to Kelowna as well. Did you know that you paid less taxes here- 3% less- as we have no tourism tax in West Kelowna. if I every can be of any assistance, please do not hesitate to contact me. Yours in hospitality Elfriede

"Clean and quiet"

5
06/10/2016

A very nice hotel in a good location near the main north-south highway and close to a number of good restaurants. What impressed me most was the soundproofing resulting in restful, undisturbed sleep. The hotel was spotless. The shower had great pressure and there was a refrigerator and microwave in each room. The balcony was nice and we were able to enjoy the view of the lake and sitting in the sun in the morning. The complimentary breakfast had a variety of hot and cold items which rotated daily. I loved the croissants which were flaky and delicious. On our first morning Sydney took time out from her stocking and cleaning duties to give us helpful tips on what to see and provided us a very useful map of Kelowna.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Paul, Thank you so much for the review which is appreciated by all. You are absolutely correct about the variety of restaurants in our area. This is due to the Wineries and Golf Courses as most of them now do have a Restaurant attached. Glad that the weather agreed with you as well, I certainly will let Sydney know about your comment. She will be missed in the Winter, always goes south like the birds. We do hope that we can greet you again in the future Yours in hospitality Elfriede

"A great place to stay in the OK valley"

5
05/10/2016

My husband and I stayed here for a surprise birthday weekend. It has a great location as it's close to travel to either Kelowna proper or Penticton. The room was very clean and udpated and the staff were terrific. The complimentary breakfast was very good - lots of hot fresh food and again, the staff were terrific!

BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Shark, Thank you so much for the review which is appreciated by all. Glad that you enjoyed our location as it still is not that well known. it is so nice for you to send the review as we all appreciate positive comments. Glad you liked our breakfast, we try to have a variety in order to please most peoples palate. We do hope that we will greet you again in the future, sincerely Elfriede

"Good hotel and convenient location"

4
05/10/2016

Stayed here for 2 nights while doing wine tours/tastings. Location is excellent as it is right on Hwy97 and access to either the north or south is easy. Rooms are spacious, beds are very comfortable, and we faced the golf course behind the hotel so had a nice view. There is even a small(very small) balcony so we were able to open the patio door, get fresh air, and sit outside with a glass of wine in the afternoon. My only complaint is that we left our room at 9 a.m. the second day and returned at 4 p.m. after a full day adventuring and looking for a nap and housekeeping had not cleaned our room! This drives me crazy! I understand that maybe they are trying to clean rooms for new bookings....but no cleaning until after 4??? I sincerely feel that they should place a higher priority on existing guest rooms. On a positive note, the breakfast (which is included) is very, very good. Everything from the usual toast and yogurt & cereal to waffles, pancakes, bacon and scrambled eggs. And coffee that actually tastes like coffee and is piping hot. Overall a very good stay....I would have rated higher if not for the housekeeping issue.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Karen, Many thanks for the review which has been appreciated by all of us. glad you did some wine tasting, we do have so many wineries in our vicinity as well as restaurants. I apologize that your room was not cleaned by 4 pm, yes, we have had a full house and stays do get cleaned last unless you let us know (sign on door). Glad you enjoyed the breakfast, we do hope that you will give us a chance to show you that you certainly are important to us. Yours in hospitality Elfriede

"A visit to West Kelowna Sept 28pm,29,30,Oct 1am"

4
03/10/2016

Room 328. Just over 600.00 cad including tax for a 3 day stay for one person, 1 king bed. Nicely finished room. Appears to be high quality finishing. I like the colors, materials etc. Nice pool and slide if you are travelling with children. Close to five eating choices that you can walk to in less than two minutes. A few points to mention; 1. This device shown in the PHOTO looks exactly like a motion detector for light control. You can also buy concealed cameras that look like this. It is directed at the bed. Since I had experience as a technician I am assuming it is for light control. It looks like an add on that was wired using the conduit for a fire device. What am I supposed to do, ask them? Why is it up to the customer? It should be labelled a light control to give me peace of mind. 2. The first night several tv channels are not functioning. An employee said they called Shaw for service for me. Nobody called earlier? Restored 9/30 at 0652hr. Thankyou to the employee at the desk for dealing with their supplier 3. The deadbolt in my room does not line up with the frame so you don't have a secure locking device. The upper latch to the frame is the only security. 4.. Leaking iron. Leaks at the base. Iron your pants then wait for them to dry. Once again maintenance staff, or are you depending on clients to inspect your equipment. 6. Very nice view of the golf course. Open the window coverings in the morning and enjoy the sunshine and a beautiful golf course. 7. The room has a good sized safe however because of no light in the closet and low wattage energy saving lights you cannot see the safe to operate the keypad without a flashlight. 8. Great tasting coffee in the room. 9. They have real hangers that can actually be removed and put back on without fighting with a bracket permanently attached to the rod. 10. I have a theory that since I don't see or hear the sound of vacuums that it's not being done. I hope I am wrong but the staff were busy and I didn't see or hear a vacuum while on site. I'm complaining why? A long tiring day? I like to think that when you are in that price range in a small town it should be perfect. I realize you pay 2 or 3 times that amount in New York. Would I ever return? Absolutely, I like the hotel. Maybe they don't have a budget in place for a maintenance person. Other than the items mentioned it's a great location close to wineries. I am spoiled after staying at the Hotel Arena in Amsterdam.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Barry, Thank you for taking the time to review your recent stay at our hotel. I certainly was impressed with the details that you mentioned. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service in which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being taken to ensure these types of issues are handled on a preventive basis. We appreciate your patronage and hope you will stay with us the next time you are in town. I can assure we will do everything we can to make your stay a comfortable and happy one. Sincerely, Elfriede

"Overall great hotel"

4
03/10/2016

Great property. Staff is super friendly and very good. Rooms are very clean. location is very good - right across and next to shopping. Parking is plentiful and right outside the front door. Will fore sure come again.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Eric, we certainly are appreciative that you took the time to write a review on Tripadvisor, many thanks for that. Our staff always appreciates praises as they want our guests to be satisfied with their service. As you know, we are right in Wine country which allows our guests to experience in what we have to offer. We look forward in greeting you again in the future Sincerely Elfriede

"Great Hotel"

5
02/10/2016

Staff were very helpful, the room was completely clean and everything was very good except the water was running in the toilet and it kept flushing every few minutes. We told the staff at the desk so they could have someone fix it while we went out for dinner, however they offered to move us to another room, and we accepted. The new room was very spacious and had everything we needed. The hot breakfast had everything we could want, one of the best we've seen. The dining room was clean and well managed.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Good day Albert, Thank you for taking the time to review your recent visit to our establishment. We appreciate hearing your thoughts and your suggestions with respect to the issue with the toilet that you experienced. It certainly will assist us when evaluating our guest's needs and expectations. I hope you will come back and give us another chance to provide you with outstanding service in the future. Sincerely, Elfriede

"Wine Country"

5
29/09/2016

Good location to travel Okanagan hotel quiet and very comfortable. Good breakfast close to eating places.have stayed at this hotel when in the area and will continue to do so when visiting Kelowna rather than stay in the downtown area.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Alan, many thanks for your review on Tripadvisor. We always appreciate feedback as we do want to know what our guest's impressions are when staying with us. I do hope that you had a great time in the Okanagan and had the opportunity to visit some of our Wineries. We are looking forward to greeting you again in the future Yours in hospitality Elfriede

"got ripped off"

1
28/09/2016

Called ahead to advise of late check in. when we arrived we pulled the bed back from the wall and found fingernails and enough hair to make a moustache. we returned to the lobby to ask for another room. The girl said no cleaning staff was available and no other rooms available but she would try and clean for us. I asked her to check and advise if it was acceptable and she came back and clearly stated no it wasn't but we may be charged for the one night stay if we cancelled but to call in the morning to check with manager. we booked elsewhere and came back the next day to discuss if we were being charged for the one night room rate. they advised no we weren't and we thought okay all good. then when we got home we found the credit card charge and when we called back they decided to change their mind. a full hotel without another room available and they decide to charge us for a dirty room. corporate customer service has agreed to refund us, but at the date of this review the cheque is still in the mail....

BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you for taking the time to review your recent stay at our hotel. I am disappointed you feel we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service in which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being taken to ensure these types of issues are handled on a preventive basis. We appreciate your comment

"Good room with very good staff"

4
27/09/2016

The rooms and staff at the Best Western Wine Country are very friendly helpful. The location is close to shopping and restaurants. We have stayed at this hotel in the past and would stay at it again if we are travelling in the area.

"Would stay again! "

5
25/09/2016

We stayed at this hotel as the last hotel on our western road trip and couldn't be happier we did. It was in west Kelowna which was perfect because we had reservations for a wine tour at Mission Hill Winery. It was an eight minute taxi ride up to the winery. It's a further commute to downtown but we knew that when booking. The hotel is very clean, has a great water slide (fun for all ages), hot tub and complementary breakfast. The service was great. We have zero complaints and would stay again.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello KatieKen, We appreciate hearing your thoughts and your suggestions with respect to our hotel and your stay. This will assist us when evaluating our guest's needs and expectations. It was a pleasure to see that you enjoyed your stay and did take the opportunity to see some of our Wineries- Mission Hill is always spectacular with it's view. I hope you will come back and give us another chance to provide you with outstanding service in the future. Yours in hospitality Elfried 250 707-1637

"Much attention to detail"

4
24/09/2016

We had problems finding this hotel since our GPS couldn't find the address and even the CAA tour guide just brought us to the vicinity. We finally phoned and found we were nearby. The problem is that Carrington Road runs BEHIND the hotel and neither my husband nor I noticed the sign near the hotel roof. Suggest a sign at eye level. Otherwise, we were very pleased with this hotel. It was new, clean, had a nice indoor pool with water slide, the bedroom was very well-appointed and well-thought-out. There were more lights than any hotel we've been in, including a ceiling light, floor and table lights. The room was quite large with lots of room to walk around the king bed and around the armchair and desk area. The bathroom was large and modern but could have used better lighting for makeup or a makeup mirror, but this is minor. The closet had a safe, iron and ironing board. The full breakfast selection was great, including 2 waffle-makers, a pancake-maker, omelets, sausages, yogurt, cereal, toast, pastries, juice and a great blueberry syrup for the waffles and pancakes in addition to the usual pancake syrup. Several ladies were kept busy constantly stocking things and even topping up our coffee cups.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello LeeTes, many thanks for the extensive review which was greatly appreciated. Yes, Google needs to improve the map, we do have problems there, glad that you called the hotel for direction. We are changing our bathroom lighting this year, already in the process of changing the ceiling lights. I do hope that you had the opportunity to see some of our Wineries as we are on the Wine Trail. we do hope that you will visit us again in the future Sincerely Elfriede

"Great Location, Good Amenities"

4
24/09/2016

My husband and I recently stayed at this new hotel and were very satisfied with the accommodations. We had a 2 Queen Room with Mountain View and Balcony overlooking a golf course. We were extremely happy with the location, just 10 minutes from the waterfront in downtown Kelowna, across the bridge. West Kelowna offered many hiking trails and wineries too. The hotel included a hot and cold breakfast with an array of delicious offerings and the staff was very pleasant and helpful. The pool, waterslide, hot tub, laundry and small exercise room were nice to have on site as well.We look forward to another visit sometime in the near future. Loved it!!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Eleanor, We appreciate hearing your thoughts and your suggestions with respect to our hotel. As per your review, you certainly had checked out our area and offerings. We always want to hear from you, our guests, as this will assist us when evaluating our guest's needs and expectations. I hope you will come back provide you with outstanding service in the future. Yours in hospitality Elfriede

"Amazing Hotel"

5
22/09/2016

This hotel was clean, modern, friendly, good location, great water slide and hot tub. The breakfast was good and the internet was great. The staff were friendly and helpful. No complaints about the hotel, I would stay here again. The Best Western Group seem to offer great hotels. I just wish they all had dog friendly rooms as this pone did as I would always stay in Best Western Hotels as a first choice.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Trace, many thanks for the great review, always happy to hear that our guests are satisfied with their stay and had a great time. Offering a Pet friendly hotel was important to us as we see how many people travel with their pets today. i hope you had some time to enjoy the Okanagan area and will experience again in the future Yours in hospitality Elfriede

"Comfortable—with some perks"

4
21/09/2016

The service was very friendly and efficient. The room was a good size and clean. The bed was comfortable, although I wish there were some flatter pillows; to be fair, I didn't ask the front desk if any were available. I was able to sign onto the wi-fi without any problems, but my devices defaulted to Shaw Open, so that was what I used. There were several nice extra touches: • a separate sitting area as well as a generous work desk • a microwave along with the mini-fridge and coffee/tea maker • a full size, lightweight, hairdryer • numerous outlets: four in the bathroom and several throughout the room • the TV could swivel so that it was visible from the bed and the couch • a foam roller and mat in the gym • a complimentary full-day coffee/tea service in the lobby The bathroom sink obviously wasn't designed with short people in mind: it was positioned further back of the counter; a stool would have been handy. The lighting in the bathroom wasn't the greatest either—it cast shadows and wasn't the best for make-up application. On the other hand, the safe was low in the closet, not shoved somewhere up on a high shelf as I've often encountered. I was surprised that there wasn't room service available. Also, the free breakfast only goes to 10 so, being a night owl, I wasn't able to take advantage. There are several restaurants on the same lot, including a Tim Hortons, and a health food market. They also had a little store for drinks, snacks, ice cream and small items that might be needed during the trip. Convenient if you were in a hurry and couldn't stop at a supermarket or other shop. I like the idea of an adults-only swim time, being able to take a relaxing swim, or sit in the hot-tub, before bed without energetic kids around.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello MaraJade, many thanks for taking the time to write this review which is very much appreciated. To your question- yes, we do have pillows at the Front Desk as we do know some people do have special requests and that is what we are here for. I do hope that you had the opportunity to experience our beautiful area and we would like to greet you again in the future Sincerely Elfriede

"Hotel was good - and staff were wonderful"

4
18/09/2016

The rooms were good, location was good with market and a nice choice of walkable restaurants. The staff were friendly and helpful; in particular the ladies who run the breakfast and other areas - big shout out to Sydney who kept track of everyone, their preferences, destinations and personal needs. That is what makes an ordinary hotel extraordinary.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Maddison, many thanks for writing the review on Tripadvisor. I have told Sydney about your comments which made her very happy as she loves to please people. Yes, we do have quite a few good restaurants around here within walking distance. i hope you had the opportunity to experience some of our Wineries as they are quite unique. We do hope that we will be able to greet you again Yours in hospitality Elfriede

"Stay in Kelowna Best Western Wine Country"

3
11/09/2016

When we extended our stay for a third night, we were charged $82.00 over and above the price we paid for the first two nights. We were not pleased! The WIFI was terrible, didn't always work. We were not able to use our IPADs.

BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you for taking the time to review your recent stay at our hotel. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service in which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being taken to ensure these types of issues are handled on a preventive basis. We appreciate your patronage and hope you will stay with us the next time you are in town. I can assure we will do everything we can to make your stay a comfortable and happy one Sincerely Tina

"Great stay!"

4
10/09/2016

This property is very new and up to date. The rooms are comfortable with fresh furnishings. The location is great because it's off the main highway and it backs a golf course, making it very quiet. It's also close to shopping. The front desk was friendly and made us feel welcome, as did the ladies running the morning breakfast area. The only things I would change/add is bathrobes in the rooms and change out the inroom coffee and the shampoo/toiletries for better quality ones. Overall, it was a great place to stay and it will likely be our choice again, should we return to the area.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello bobbysues, Many thanks for taking the time to write this review which is greatly appreciated. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Elfriede

"worst place in kelowna to stay"

2
07/09/2016

I would never stay here again horrible service do not stay on the first floor and the supervisor is a ruse person who lies I want all my $$$ back they put me next to the laundry room and the supervisor could not care less

BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you for taking the time to review your recent stay at Best Western PLUS Wine Country Hotel & Suites. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service in which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being taken to ensure these types of issues are handled on a preventive basis. We appreciate your patronage and hope you will stay with us the next time you are in town. I can assure we will do everything we can to make your stay a comfortable and happy one. Sincerely Tina

"Feels Like Coming Home"

5
05/09/2016

Stayed for a week in late August as we have done for several years now. This hotel never fails to disappoint. Easily located; great check in and out; rooms are clean with good lighting and excellent water pressure in showers. Love the balconys and outstanding Okanagan views. Breakfast appears to have declined a bit in terms of food items offered and no daily paper anymore. Additional plug ins for charging phones etc in rooms would be welcomed. Best of all though is the staff - they go out of their way to help you enjoy yourself and take care of any matter. Professional, always with a smile and extremely friendly. They make this a must come back to hotel and we will! Danny, Hayley ? and Georgette from kitchen were outstanding - way to go folks!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Dear Koala, thank you so much for the positive review as we also learn from this. It is good to know that your 8 days were with us, you had a good time. Did you see that we do now have healthy items in Breakfast as well as local fruit? Yes, our view is outstanding from the balconies, our most favoured rooms. Thank you for complimenting Danny and hayley, I certainly will let them know. Hope to see you again on your next trip Yours in hospitality Elfriede

"Best place to stay in West Kelowna"

5
03/09/2016

We had an excellent stay and the breakfast was excellent each day! The staff were very friendly and helpful. The hotel is close to all major shopping, restaurants and Two Eagles Golf Course which was in great condition. Once you are at the hotel, there is no need to drive anywhere all amenities are within walking distance of the hotel. The pool, waterslide and hot tub are kept clean and are in excellent condition. This hotel is highly recommended !

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Vince, for the wonderful review, our staff certainly appreciates positive review, especially the ones like yours. You are so right, we do have many amenities around our hotel, not only the golfing and arena but also the Wine Trails. i do hope that you will be coming back in the future Yours in hospitality Elfriede

"Would recommend"

4
02/09/2016

Nice clean hotel. Reasonable rates. We choose this hotel to do West Kelowna Wine Tours.Full breakfast included was just a glorified continental breakfast with warm eggs and bacon and/or sausages. While we had no children accompany us this hotel is very child oriented with the pool and slide.

BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Lynnn for writing this review. I hope you enjoyed the Wine Tour, there is so much to see in our area. I am glad you enjoyed our hot continental breakfast and hope that we can greet you again the the future Sincerely Tina

"Nice Small Hotel Closed by Wineries"

4
31/08/2016

Our family booked two rooms with Best Western for a night. It is conveniently located by the Highway with lots of shops and eateries surrounded it. It is few mins from Quails Gate and Mission Hills Wineries. Check-in went smoothly but were assigned on two different floors. We wished the lady who checked us in could be warmer and with some smiles, so that we felt welcome. There are two Queen size beds, microwave, mini fridge and coffee machine in the room. We stayed here five years ago , the hotel must have underwent a major renovation, the carpets are extremely clean, furniture are new except the window covering is dated. The wifi is cut off all the time so we have to sign back in all the time. Breakfast is included, it's simple buffet style. It's a good stop over hotel for you to get around all the wineries !

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Kaman, many thanks for your review, your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Elfriede

"Very Nice Hotel"

5
30/08/2016

Our room was huge with a king size bed. Very comfy and the room was immaculate. Would recommend this hotel. Water slide in the pool area would be a perfect spot for families with children. Close to many wineries and just off the main highway. Golf course and restaurants were walking distance away. Complimentary breakfast was very enjoyable with a waffle station and many other choices to start your day off. Would stay here again.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you so much Mack for the great review which is much appreciated. I hope you had the opportunity to experience our area as it is exceptional. We are pleased that you enjoyed your stay in the Okanagan and do hope to be able to greet you again. Yours in hospitality Elfriede

"Clean, Comfy and I got to make my own Belgian Waffle?"

4
28/08/2016

Unique hot breakfast was a fun experience as you got to make your own waffles and pancakes. The pancake machine is a little black box of wonder. The rooms were very clean and comfortable. The pool and hot tub were very nice and didn't have that weird smell you sometimes get with neglected pools. Had a great sleep on firm yet Comfy mattress. Fridge, coffee maker, large tub/shower,lush towels, and did I mention Hot Breakfast included. Not fancy but very good value for your dollar. Definately coming back.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Karren for the great review which we all like to hear. make sure that you let us know when you come and visit us again. The Okanagan has so much to offer, not just good weather. I hope you had a chance to experience some of the attractions that we offer around here. Have a wonderful Fall, many thanks Elfriede

"Great location"

5
24/08/2016

We spent two nights in this well located hotel, and would definitely recommend it to other travelers. Our two queen bed room at the back had a balcony and lovely view of the golf course, and was very quiet. The whole hotel seemed to be very clean and well maintained. The included breakfast was fine, offering something for everyone, and provided a good start to the day. All the staff members we came in contact with were friendly and very professional. We shall stay there again next time we are in the area.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Nicci for the positive review, especially as it takes time to write it. I hope you had the opportunity to see our beautiful area which really does offer something for everyone. Yes, breakfast offerings are always a challenge as everyone's choices are so different. we hope that you had a good trip back home, yours in hospitality Elfriede

"Great cleaning staff"

4
24/08/2016

Very impressed with the attention to detail of the cleaning staff. Done right, things looked after. A very comfortable room, breakfast is average and overcrowded. If you go to the lobby to find a table, beware of the low mantle on the fireplace!

BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
We do appreciate the time that you took to write this review, many thanks for mentioning our staff as it is well deserved. I saw your review regarding the mantel piece, thank you for that, we actually have moved furniture around in order for people not to get hurt. Again, many thanks, hope to greet you again in the future Sincerely Tina

"Everything but the shuttle"

4
24/08/2016

Great location, great amenities, great rooms. Just wish they had a shuttle to the local wineries. Enjoyed the room, balcony, breakfast and convenience to Mission Hill. Didn't enjoy paying a king's ransom for shuttle services to Mission Hill.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Reg, for the review. Yes, I remember you complaining about the cost of the shuttle, hopefully that will change in the future. glad that you enjoyed your stay in this beautiful part of Canada and hope we will see you again in the future Yours in hospitality Elfriede

"West Bank Location close to food/stores"

4
21/08/2016

Good location on the West Bank. Huge room that we bought with our Airmiles. Good food nearby. We went to Kelly O'Brayan's in the strip mall right in front of the hotel last night after the football game. Sitting outside on their patio till midnight, we just soaked up that warm summer evening, didn't even need a jacket. Tim Hortons in the parking lot for those who need their coffee their way in the mornings. Walmart, Burger King, London Drugs across the freeway. Bit of a drive to the beach. Complimentary breakfast was great with attentive staff.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you DeeAnn for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Elfriede

"Nice family stay"

4
20/08/2016

Stayed here for 5 nights for a family vacation. This was the 1st time I've taken my family to Kelowna, and overall, we enjoyed our stay. The hotel is relatively new, and everything is still clean, modern looking and well kept. We came a couple hours early hoping we could check-in early, but it is high season, so it wasn't. We understand that. But that particular front desk person could have been friendlier. We came back a few hours later and our room was ready to go. We were checked-in by a different person, and they were much friendlier. We got a two queen room facing the golf course, and it was generally very nice. It was a good size with LCD TV, small (quiet!) fridge , microwave and in-room safe. We also had a balcony over looking the golf course across the street. Just a few small problems: - The chair didn't fit well with the work desk (the arms aren't low enough to go under the desk which made for an awkward sitting position) - The beds were firmer than I like, and the pillows were lumpy - The toiletries (shampoo and conditioner) smelled horrible and didn't have much cleaning action Since our room faced the golf course, we had no issue with noise. We didn't hear any noise from other suites despite the hotel being completely full. I should note to future travellers that this is the first hotel that I've been where if you don't specifcially put up the sign that you want your room serviced, your room gets skipped. Breakfast is standard including one hot egg and meat, and then oatmeal, cereal, breads, fruit, and yogurt. There's also make-it-yourself waffle station. And this was the first time I've seen a make-to-order pancake machine - just press a button and wait for two pancakes to come out! There's also coffee and tea. Being in a shopping plaza, there's a Tim Horton's, Dominos Pizza, Thai restaurant, Japanese restaurant and Irish Pub within a minute walking distance. There's also a natural grocery store too. We only tried the Thai restaurant, which was only so-so. One of the reasons I picked the hotel was because of the waterslide. My kids enjoyed the pool, but I should note the following: - technically, there is a 42" minimum height requirement to use the slide - half of the pool acts as the landing are for the slide, which leaves only the other half for swimming. The pool is already small to begin with, so it's OK when it's quiet, but when there's more than 6 people in the pool, it's too crowded. - and yes, no children are allowed after 9pm. But i didn't mind this, as by 9pm, young children should be in bed anyways. The location was good for us as it is near both the Mission Hill and Quails Gate winery, both which have very good restaurants. Only takes 10 to 15 minutes to get to downtown Kelowna. Although not perfect, we were very happy with our stay here. I think it provided the best value as it was lower priced than similar hotels in Kelowna, but offers a newer and fresher building. I would come back.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Roary for taking the time to review your recent visit to our establishment. We appreciate hearing your thoughts and your suggestions with respect to the amenities. This will assist us when evaluating our guest's needs and expectations. What an extensive evaluation you gave not only about the hotel but the area as well. Did you know that you pay less hotel Tax in West Kelowna? I hope you will come back and give us another chance to provide you with outstanding service in the future. Sincerely, Elfriede

"Very nice hotel"

5
19/08/2016

We stayed one night here and it was very nice, a great view of the golf course 18 th hole. Rooms large and comfortable, indoor pool was a little bit small.lots of parking and close to the major highway.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Bob for taking the time to review your recent visit to our establishment. We appreciate hearing your thoughts and your suggestions with respect to the pool which I agree is more geared towards children rather than having an extensive lap. I hope you will come back and give us another chance to provide you with outstanding service in the future. Sincerely, Elfriede

"Nice new hotel close to amenities."

4
17/08/2016

The hotel is relatively new, and in good condition. The check-in process was quick, and the staff are friendly. The room was clean and in good condition; we liked having the patio, which are only on the rooms facing east. The pool was a bit on the small side, but the kids loved the waterslide. As mentioned in other reviews, the kids have to be out of the pool by 9:00 to make room for adults only, but I can understand why. The breakfasts are decent, with standard offerings. The hotel is close to amenities; there is a Tim Horton's and other meal options just across the parking lot. There is a golf course across the road from the hotel, and you are about a 10 minute drive from a couple of great wineries (Mission Hills and Quail's Gate).

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Chad for the review. You are correct in that we are the newest hotel in West Kelowna. We are right in the Wine region having Mission Hills Winery only 5 minutes away. We hope you had the time to explore a bit the Okanagan. We do hope to greet you again soon. Sincerely, Elfriede

"Clean, spacious rooms "

4
15/08/2016

Great hotel if you're hitting the golf course! Close to the beaches on Lake Okanagan as well. The continental breakfast was good. They serve waffles, as well as fresh apples and plums. I was pleased to see they had plain oatmeal, with raisins, dried cranberries and walnuts to add. As well, they offered the choice of regular milk or soy. The pool is adults only from 9-11 PM. Fun water slides as well.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Rolynne for taking the time to review your recent visit to our establishment. We appreciate hearing your thoughts and your suggestions with respect to our hotel. This will assist us when evaluating our guest's needs and expectations. I hope you will come back and give us another chance to provide you with outstanding service in the future. Sincerely Elfriede

"BW Kelowna"

3
15/08/2016

Nice, average accommodation. Internet useless-weak to no signal. Clean rooms. Breakfast was slightly above average. Staff friendly, helpful. Value was average to slightly above average. Location was good for wine country.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you for taking the time to review your recent visit to our establishment. We appreciate hearing your thoughts and your suggestions with respect to the WIFI. This will assist us when evaluating our guest's needs and expectations. I hope you will come back and give us another chance to provide you with outstanding service in the future. Yours in hospitality Elfriede

"Pool closes at 9 for kids"

4
10/08/2016

We enjoyed our stay here for the most part. We had 2 different rooms (booked 4th night a few months later, had to switch rooms) and actually liked the smaller 2 bed room vs suite. Rooms were clean, breakfast was good and the ladies running breakfast were wonderful. We didn't like that the pool was closed at 9 to kids -- seriously?? We were there 4 nights and our kids swam once. This is a deal breaker for us and we probably wouldn't stay again.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Mr. Manning, we apologize that we did not fulfill your expectations. You certainly can use our Swimming pool if the adults in the pool do agree to have the children present. We do ask the adults present if they mind having children in the pool as adults do want to have an hour private time as well. The pool is open to families from 7 am to 9 pm which 14 hours. Most hotels do have adult hour in their pool, especially in the Summer time as so many travelers are without children today. I would say we have 70 % of all guests are without children. That is not to say that children are not welcome, they certainly are and love to have them here as they are such unique individuals. I have spoken to my team about this and made it clear to them that no family is denied the pool unless adults want to be alone after 9 pm. We do wish you a great summer, your in hospitality, Elfriede

"Great room, good location "

4
10/08/2016

BW's have improved alot and this fairly new one is still very clean and modern. Quiet too. Beds are pretty firm but comfy. They offer a breakfast with ok food choices, waffle maker, cold cereal, toast etc. The only thing it's served only for a short time and if you get there late, they run our of stuff and while we were there it's peak season so you usually have to grab it and take it to your room because there are limited seats. Or if you miss it Tim Horton's is in the same parking lot. :) The pool seemed Ok, we didn't try it but liked the adult time 9pm-11pm option. Staff was friendly. Room were tidied everyday, quickly. A note, you can't really walk to Walmart or stores across the street (hwy97) as there is not a traffic light or safe crosswalk, so you need to treck up to the one light a few blocks and back down. *Sigh* so close yet so far.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Grant for taking the time to write this review which is greatly appreciated. Yes, the Best Western Hotels have become better, especially here in Canada. We do pride ourselves in being clean, modern, solid breakfast and naturally in Wine Country. As the Okanagan has become known to be such a beautiful Valley and has fantastic Wines, we focus a lot on Wine Packages. I hope you had the opportunity to see some of our Wineries such as Mission Hills Winery. We do hope that we will greet you again in the future Sincerely Elfriede

"Good value and pet friendly!"

4
04/08/2016

It was our first stay at the Best Western in Kelowna and we stayed here with our 2 dogs. We were here for a wedding and the location was great as the wedding reception was across the street at the golf course. I wouldn't hesitate to stay here again especially with the continental breakfast offered!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Tracy for commenting on Tripadvisor. Glad that you enjoyed your stay at our hotel during a busy time. I agree that it is a convenient location, having the Golf Course right next door. Hope you had a great time at the wedding and some time left to do a bit of wine tasting as we do have now 13 Wineries in the area. Thank you for mentioning the Breakfast, we try to have a bit for everyone. We wish you a great Summer and hope to see you again

"not a family friendly destination"

1
25/07/2016

My family has stayed at this location for a family holiday. The have made a new rule that kids / families are not permitted to use the pool after 9 pm. This is a new disappointing policy of Best Western. Even though you pay for a family stay at the property, your family is only allowed to use facilities at certain times. They say kids are not allowed to use the pool past 9 pm due to noise, and its reserved for adults. Adults are just as loud as any kids in a pool setting. The staff are rude, and have no professionalism in telling guests that they are required to exit the pool. Even though the pool is not being used by any adults post 9pm, the staff states that they would rather have no one use the facility at all. Management have avoided the issue and would not be compassionate for the concerns we addressed. The property is always in high demand, and used by many guests. It is disappointing that even though property is privately owned that they would not want to encourage familes to have a good times while staying there. When the weather is cold and rain and the only option is to stay onsite and use the facilities that you pay for, to have ignorant employee to kick you out of the pool is far from acceptable I am sure Best Western board members and share holders would agree that families should be encouraged to stay and enjoy the entire properties, they do not advertise that this is a adult exclusive site. Best Western will not be supported by our annual family and extended familes travels in the future

BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
You certainly can use our Swimming pool if the adults in the pool do agree to have the children present. We do ask the adults present if they mind having children in the pool as adults do want to have an hour private time as well. The pool is open to families from 7 am to 9 pm which 14 hours. If any of our staff was rude to you, I sincerely apologize for that as that is not and should not be a rule in our hotel. I agree with you that it always is a matter in how one speaks to individuals is the way it is interpreted. Most hotels do have adult hour in their pool, especially in the Summer time as so many travelers are without children today. I would say we have 70 % of all guests are without children. That is not to say that children are not welcome, they certainly are and love to have them here as they are such unique individuals. I have spoken to my team about this and made it clear to them that no family is denied the pool unless adults want to be alone after 9 pm. We do wish you and your family a great Summer, warm regards, Tina

"Nice Hotel"

4
22/07/2016

My husband and I stayed for 2 nights July 8/9. Check in went smoothly (we checked in mid day Friday) however 2 other members of our group who checked in during the evening shift both had issues with the unfriendliness of the front desk, including a visual "eye roll" by the lady when she was asked a basic question. Our room was clean and had a nice view of the golf course. We were disappointed that the Jacuzzi was not working and marked off with yellow tape. For the price (yes it was peak season) it was very disappointing to not have access to this much anticipated amenity. Room cleaning was acceptable but not outstanding. The morning breakfast was nice. The highlight of this hotel was the lady who worked in the breakfast area (I believe her name was Sydney). She was outstanding with everyone who came for breakfast and had the most positive and welcoming presentation that it was definitely worth making note of here. I would recommend this hotel but it's pricey for what is offered. Apples in the lobby areas was a nice touch and appreciated.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks for the review. I am so sorry that you could not use our Jacuzzi but we had a pollution problem there which was not anticipated. Water issues cannot just be left and being a weekend, it is quite difficult to get something repaired. If you come to the Valley again, please do let me know, I would really appreciate to do something for you. I do hope you had the opportunity to enjoy our region as it does have so much to offer. Warm regards Elfriede

"Ok, good breakfast, convenient."

4
18/07/2016

We stayed here 2 nights, was just basic, the breakfast was good, room was clean enough. The waterslide and pool area are very small. We booked a disabled room for a relative in a wheelchair and that was a great amenity.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
I am glad that you enjoyed your stay and do hope that you had a great time in the Okanagan

"Front desk staff not helpful"

2
18/07/2016

I stayed in early July in this property. At night I went to front desk to ask for creamer for a tea or a milk. The front desk staff said that they don't serve creamer nor the milk for the tea and i was directed to Tim Horton. Room space cleaning was good but front desk staff unprofessional.

BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Yes, they could have given you some, I am so sorry that he did not. I certainly will talk to our Night Auditor, my apology

"No Go!"

1
17/07/2016

As a family of four (2 kids) we definitely experienced the most unfriendly service in a Hotel ever. Mainly two women at the front desk won the gold medal in not being customer oriented at all! In addition, the pool appeared dirty, yet creamy! Promising as a main advantage of their place the great pool with water slide, definitely not okay.

BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
it is too bad that you experienced our hotel negatively. I certainly will talk to our staff about your review. Our pool is actually fine. Our water comes from the mountain reservoir and sometime looks murky but is not. We pay a lot of attention to our pool and measure it three times daily. I do wish you a super Summer

"New hotel with a balcony view"

5
17/07/2016

This hotel was recently built which puts it in a higher class over other Best Westerns that were converted. Breakfast and waterslide is a bonus. The beds are comfy and décor is modern. Our 2-queen's room had a balcony that overlooked the golf course which was nice. Rooms are slightly smaller than the nearby Holiday Inn, but conveniently located just off the highway and close to several big box stores and restaurants with easy access to local fresh produce like the popular Paynter's Market. Hotel prices are higher in West Kelowna, and this one is no exception. If price isn't a major factor, this hotel is a good choice for an overnight stay.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Thomas for the review, it is greatly appreciated. I do hope that you had a chance to experience our beautiful area. We now have every Friday Music in the Park during the Summer which is an experience for the whole Family. We do hope to greet you again at some time

"Great!"

2
10/07/2016

Great hotel. The continental breakfast was the best. Room was clean. We had a balcony where we could look out at the golf course. Highly recommended. The front desk staff were friendly as well as helpful. Would stay at this location again for sure.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you for your response, we certainly appreciate the time you spend to write it. I do hope that you enjoyed the great Okanagan Valley and its Wineries

"A great Hotel for a Rest"

4
30/06/2016

Nice people working here. Georgette was a whirl wind, cleaning and helping at the continental breakfast. Rooms were clean and quiet. We had a pet friendly room that was spotless. Lots of parking. Close to shopping and other amenities. Good pricing even with the business of the long weekend.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you so much for your review which is really appreciated. It is good to see that you enjoued yourself, hope you had the opportunity to see our beautiful region as well

"Great all-around hotel."

5
27/06/2016

The front desk staff were very friendly and helpful. Our room with a king size bed was absolutely spotless. The bed and pillows were one of the best we've ever slept on in all our travels - I didn't want to get up it was that comfy. There is a pool with a waterslide and a jacuzzi, which our friends enjoyed. The breakfast offered a lot of choices. They make homemade cinnamon buns but, unfortunately they were all gone before 8 a.m. so we didn't get any. My pictures show the view from our room (facing the highway) but it was absolutely dead quiet so we had a restful sleep (4th floor). First hotel we've ever stayed in that had a dual cup coffee maker and we loved that. Also had a fridge and microwave. Situated in a strip mall with a pub, Thai restaurant, Tim Horton's, and small shops. It really is a lovely hotel. Outside parking only.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks for that wonderful review. we just have started to change our pillows. You have written one of the more extensive ones. Yes, we are living in a wonderful area, not only for shopping but for out door activities as well. I hope you had the opportunity to go to the Waterpark which is 5 minutes from us. Many thanks again

"Good value for the money at this time of the season"

3
26/06/2016

The room was nice, the linen was fresh, the room was clean and tidy. Only a couple of issues with the room; the bathroom door was unbalanced and kept swinging shut on its own - resulting in a bumped elbow or three. The closer on the faucet for the sink plug broke on the first morning, and was still broken when we checked out four nights later. Otherwise happy with the location; great for quick access to Peachland, Summerland and Penticton and area. Great not to have to navigate through congested Kelowna proper traffic. However the mattresses were rather uncomfortable and the comforter was lumpy.

BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks for letting us know the issues with your room which has been repaired. I do hope that you will me know when you come to the Okanagan again as I would like to rectify your previous stay

"Spacious room"

4
25/06/2016

We stayed one night, had a king bed on the ground floor. The waterslide was fun, the hot tub could have been a bit hotter, felt like a bath. The room had a fridge and microwave. Bed was comfortable with lots of pillows. Shower had lots of pressure. Room was clean. Breakfast was ok, too much processed foods for my liking, like most continental breakfasts. They do have some hot options, but they are pre-made frozen products. Even the boiled eggs were ones from a pail or package, so they have a rubbery texture. I know, it's a free, continental breakfast, but I have been to other hotels that have had better.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks for your review. Yes, it sometimes is an issue as we do not have a Restaurant. However, we do have a lot of healthy items such as local fruit, gluten free bread and cereals plus soya milk. I do hope that we will greet you again in the future

"Beautiful view room"

4
22/06/2016

Stayed for one night. Requested a King Bed view room on top floor. The view overlooked the 9th hole of the golf course with Okanagan Lake in the background. This side of the hotel faces away from the highway so it is quiet. The location is central for all amenities in West Kelowna. The breakfast was complimentary but nothing special, The usual carbs, cereals, breads with some pre-cooked boiled eggs. Would stay there again.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
You did not get any local Cherries for Breakfast? We do offer local fruit whenever in season. I do hope the next time you will Warmest regards

"Great hotel, great staff"

5
18/06/2016

Feels like a hotel in Vegas. Furnishings/bedroom style is very contemporary. Breakfast is great, better than most other hotels and it's free. Staff are always very welcoming. Recycling boxes in the rooms, which I like to see. And I just found out they have a night swim time available only for adults, which is nice. Near lots of shopping/restaurants.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Stalance, we enjoyed reading your review. Yes, we live in a beautiful area and are proud to work in this hotel with all it's amenities. We do hope to see you again in the future

"WineCountry"

5
17/06/2016

Always a good stay at this BW Hotel . We stayed for our 48th anniversary and were welcomed by everyone Kathy in the breakfast room deserves a medal xxoo Stephanie and the others at the front desk were so very good to us too !!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks for the review, we appreciate the time you took. We certainly are situated in one of the most beautiful areas in BC, and right in Wine Country. I certainly will make our staff aware of this accolade

"Very Nice Property "

5
16/06/2016

This is a very nice and new property They have beautiful rooms , tasteful decor and a good hot breakfast. The pool ( though a bit small ) has a cool twisty enclosed 30 foot waterside that the kids loved Nice big hot tub too Would recommend this to everyone !!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
thank you so much, you certainly described our hotel correctly. the area around the hotel is great as well being right in the middle of the Winetrail, one can see Mission Hill Wineries from the hotel. Then golfing right next door and the beach only a few minutes away. We do hope that we can greet you again in the future

"Pleasantly surprised!"

4
14/06/2016

My husband and I stayed here last month as we were attending a wedding in Kelowna. We left it to the last minute to book our 2 nights so we didn't get to stay where most of the other wedding guests stayed. So we booked here and were pleasantly surprised once we checked in at how lovely of a hotel it was. Loved our room, had a King Bed with a balcony overlooking a Golf Course and the bathroom was huge. Everything was modern and the room was clean and very spacious. We were there as a couple but if we had little kids, we would definitely stay here again as they have a great little inside pool with a waterslide...perfect for young families. That aside, we loved our stay here and would definitely choose to stay here again if we return to West Kelowna!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Barb for the great review. I do have to say, we are blessed that we live in such a beautiful region of BC. So much to do here and only 10 minutes to downtown Kelowna, it cannot get any better. We do hope that one day you will be back Have a great Summer

"Good place to stay; close to restaurants."

4
13/06/2016

Very comfortable but air conditioning very cool when on and quite noisy. When turned off room got very hot. Continuous flashing light above bed from fire alarm was very annoying while trying to go to sleep.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks for your review Grace, it is appreciated. Sorry about the light, yes I agree it can be annoying but it is mandatory to have an alarm system. I do hope that you will return to the Okanagan in the future

"Great stay"

5
12/06/2016

I needed to stay at the hotel for a extended period of time because I had to find a safe place for my Mom to live and sell her home. Best western kept me at the same rate and were so kind and sympathetic to what I was going through. I thank all the staff for changing my dates so many times and keeping me in the same room even though they really had to work at it. Thank you...

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
I hope Josie that your Mom settled into her new place. Yes it can be hard for the Family to go through changes like that. We are happy that we could help. Let us know when you come to visit, we will make sure that all is well during your stay

"Kelowna's West Bank suprise!"

5
11/06/2016

As most hotels in Kelowna were sold out - we were directed to look at West Kelowna?? - what a surprise!!! Great newer hotel - great service - great amenities and Food and shopping within walking distance, golf across the street!! and at the beginning ( or end ) of the wine route. Will most likely stay here when in the area from now on for BOTH business and pleasure.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
That is so nice to hear Terry, many thanks. Yes and not only are we at the beginning of the wine route but are 3% cheaper here with taxes. We do hope to see you in the future again

"The Awesome Breakfast Ladies"

4
10/06/2016

I have to say I have never received such wonderful service as I did Monday morning at the continental breakfast. We blew our tire going home from a long weekend in Kelowna from a Football Tournament. I was not looking to pay any more money from the expensive weekend but on our way home on the highway between Kelowna and Merritt my tire blew and had to be towed back into Kelowna to Kel Tire across the road from you guys. We were stuck on the road for 5.5 hours before we got back into town. I had my 7 year old son with my husband, my friend and myself in the truck. I was drained to the max of money, energy, drained mentally, physically and still had to show happiness to my little one. We didn't get to the hotel until 10pm my poor son didn't have dinner until 11pm because we loaded everything into the hotel which our keys keep breaking down and having to be replaced by front desk. It was so exhausting I wanted to cry and more so when I saw a bill for $214.00 for a 2 Queen bed bedroom when I told it was under $200.00 for the amount we used it for. I wasn't about to complain since I just couldn't cry anymore I was tired. We woke up early so we can get the tire changed and back on the road. I told my husband to deal with the truck ill deal with Breakfast for our son. So we went downstairs and he was so excited because all he wanted was bacon. He went in there looking for some and there was none. So he asked a lady who was walking around helping people and asked her if there was any bacon. She said no not until tomorrow. He was sad but said “ok, thank you anyways” So she said “Let me see what I can do, no guarantees but I will ask, how many would you like?” he replies “6 or 7” lol she laughed and laughed she said ok and off she went. A few minutes went by and she come back with 7 pieces of bacon. The lady was so wonderful it put a huge smile on his face and it made me smile which was pretty hard since depression was starting to kick in. The lady in the back that was cooking it was so wonderful my son went over there and was thanking all of them so much. They were chatting with him and making him smile and really just made our morning. He is still talking about them. It really meant something to us and you have no idea what that did to us. We are forever greatful for such friendliness and hospitality that they shown. Those 2 ladies are amazing. Your hotel should be very proud of those 2. The only complaint is that it was way to expensive for us. Thank you Tanya Favell

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
I can understand the troubles that you had with your car. I am glad we did make someone happy and do hope that your trip home was uneventful. Yes, our ladies in Breakfast certainly like to please. We do thank you for the story, I will relay it to all our staff

"Superb but for architrecture"

5
09/06/2016

Our first foray into British Columbia confirms that this is a robust wine region, and if you're looking for a place to stay that's inexpensive, serviceable, and close to some of the best, this ought to be a choice. I'll start with the imperfections. Why do architects think they need to innovate in ways that don't work? Our room's layout was not working. It was a nice room, comfy bed, lots of space, good bath. But the bed area was separated from the lounging/work area with a half-wall and a sort of squared arch, and it didn't work. The TV was at the wall at the foot of the bed, but the couch was in the other woom--the long room with a partial wall caused the interior part to be gloomy, even with all the lamps turned on. There are a surfeit of electrical outlets, some in rather odd places, but that's a plus. It's a little unfair for me to hold the hotel responsible for the foolishness of its architect--but the error is there. And one other issue--getting logged into the wi-fi involves connecting, then opening the browser to hope that the "terms and conditions" screen auto-loads so you can click the "I consent' button and then do what you need. Other chains are providing high-speed internet that requires none of this nonsense. Moreover, my smartphone sees to have been reprogrammed so that the home page on the browser is Best Western--please stuff that. In all other ways the facility is great. Staff is friendly and helpful. Their breakfast is as gfood as any chain's and better than most; I enjoyed bacon (first time on this lengthy vacation) and mini-cheese omelets and--cheat my diet--a small cheese Danish. There's a nice indoor pool, good for the kids, with a hot tub for the achy adults. If time and opportunity permit, I think I'd love to return to this area and to visit several more of the vineyards--they have an ideal wine-growing region. If I do, I will certanly look for a room here again--architecture notwithstanding. And despite that I'll have to reset the home page on my smart phone. The positives far outweigh the negatives.

"A night in Wine Country"

4
05/06/2016

This was a one night stay for my husband and I. We are retired and have been to Kelowna many times. This was our first stay at this Hotel. It is definitely a step up from a regular Best Western. The hotel looks fairly new and the rooms are very nicely appointed. We had a room with 2 queens, a view of the golf course and a lovely little balcony where we relaxed on a warm night with a glass of wine for me and beer for my husband. If you are on vacation, Kelowna has so much to offer from city facilities to wineries and wonderful dining and superb recreational facilities.In the winter the ski hills are not far away. We have stayed in the other Best Western in kelowna proper but we prefer this one. the appointments are much nicer. The beds were very good and the room was equipped with the usual microwave, fridge, and coffee machine. Wine glasses are provided--you are in wine country. We were on vacation but I noticed business people and golfers checking in. The Best Western always has the nice touch of fruit and fresh chocolate chip cookies at the check in area along with tea and coffee. The breakfast room was clean and well stocked and along with waffles and pancakes you could order omelets and bacon. The only drawback might possible be traffic noise if you aren't used to it but when the windows are shut you don't hear it. the hotel also has a pool with a water slide which I'm sure would be a big hit with children. It also has a 2 hour adult swim later at night. The pool looked clean and well cared for There is a little mall , actually several little malls that you can access for fast food. We opted to walk just down the street to the restaurant at the golf course--The 19th Hole. It was very nice with a varied menu and varied prices from appi's to steaks.--dress casual. We would definitely recommend this hotel to anyone staying in the area! B Ferguson

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you for your review Barbara, it certainly is appreciated. You mentioned the Golf course, hope you found an opportunity to visit some of the Wineries on you way home. Did you know that you paid less Taxes here in West Kelowna as we do not have a tourism tax. We do hope to greet you again in the near future

"charged twice, didn't receive advertised special"

2
04/06/2016

The hotel itself was very nice but trying to reserve online was impossible through Best Western site. Had to book through Expedia and then got charged by both Expedia and Best Western??? Very frustrating experience.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
I am so sorry that you had to go through this. If you visit us again please let me know. I do hope that otherwise you had a great stay in our beautiful Okanagan

"LOVE THIS HOTEL"

5
03/06/2016

From check in to check out this hotel was awesome!! Stephanie on check in was super friendly and very helpful! Amazing room that was upgraded was greatly appreciated! Everything about this hotel great from room to staff!! we will be back!!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks for the review Hope. Our staff does try and help our guests as much as possible. I do hope you had time to visit downtown Kelowna as well as some of our world known Wineries.

"Nice hotel"

5
31/05/2016

Stayed here for two nights. The rooms were very clean and comfortable. If there was any down fall it would be the lighting in the bathroom. It was not very good for shaving as the lighting produced a lot of dark shadows. The hotel is close to shopping.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks to you for taking the time to write this response which is so much appreciated.We are changing our light, however it does take time. Hope you had the opportunity to see some of our world famous wineries

"Excellent Service and Staff"

5
30/05/2016

Stayed for a weekend Baseball Tournament. Was in and out of the facility often. Always pleasant staff and always available for questions. Hotel offers hot breakfast which was available early, which suited us fine.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Gary for writing this review. We are happy that you had a great time. Hope to see you again, have a wonderful Summer

"Very clean, comfortable and new hotel"

5
29/05/2016

This hotel offered a very clean and comfortable travel experience. There was a very modern roomy room provided to us. Breakfast room had a lot of choices. There was a pool, hot tub and exercise room. Check-in and check-out was fast and efficient. I have no complaints.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you so much for the wonderful review, we do appreciate it when guests let us know how they enjoyed their stay. I hope you had the opportunity to go Wine tasting and golfing which is so popular here in the Okanagan We do hope to see you again in the near future

"Location, location, location"

5
28/05/2016

Wonderful location for wine country! Views of Mission Hill winery and the lake. Easy drive to other wineries. Clean, cozy room, great staff and filling breakfast, not to mention a pool and hot tub! Love to come back.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Missy, yes we do have a great location right in the middle of the Westside Wine Trail. I hope you took the opportunity and tasted some of our wines which are hailed to be one of the best in the world. We love to have you back, let us know if we can help you with your arrangements

"Modern & Comfortable"

4
28/05/2016

We did not rent a car, the hotel is very close to Greyhound West Bank station. local bus stop is about 10 mins walk. Surrounded by restaurants, London Drugs is close by. With a great view! The hotel public area and guest room is very clean. Modern design... I have to stay the shower was great!!! Bed was comfortable. We had a King room on the second floor, room was spacious. In-room thermostat worked (our stay was in late May - Victoria long weekend but the weather was not great...windy and cloudy...) We were very satisfied that we were able to keep ourselves comfortable with the temperature in room. Breakfast starts early 7 to 10am, worked out well for us as we had to leave with an early bus. Love the self-service pancake machine :p Only thing have to mention is the wifi... it was not stable at all.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
I am so surprised that you cam in by Bus and had a great stay. Environmentalists love to hear that. I hope that we will see you again some day

"Balconies, Nice touch"

5
26/05/2016

I really was surprised to have a balcony. I find this a nice added bonus. We had a nice clean room and a view of the golf course. I would definitely stay at this hotel again. Continental breakfast provided and everything was good.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks for the review. Yes we are lucky to be in a location that has great views of the area. Plus great breakfast on top of it. We do hope to greet you again soon

"Average Best Western"

3
22/05/2016

Best Western as expected. We had a room on the top floor with views to a golf course and the Lake Okanagan in the distance. The hotel is situated in a mall next to the highway. We had a double queen room - spacious enough. Beds a bit on the firm side. Breakfast only on plastic and other disposable items.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks for your review, es scheint dass Sie nicht sehr viel zu sagen haben.

"Short Stay"

5
18/05/2016

We were in Kelowna for only a couple of days and found the hotel to be an excellent choice. Facility and rooms were very nice. We would stay there again. The staff were very personable and helpful. The breakfast was tasty with a large assortment of food.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks for your response. We appreciate that you enjoyed your stay. Did you know that staying in West Kelowna costs less taxes than Kelowna has to pay? Hope to see you soon

"Excellent"

4
17/05/2016

Absolutely a great place and new. Excellent service and staff. Made an error with reservations for Best Western Plus in Kelowna but was glad as this hotel was superb. Excellent free breakfast in the AM.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks for the review. Did you know you also saved e% in taxes? We do hope that we will see you soon

"Nice place but needs to get things in order"

3
17/05/2016

Stayed here before, has been good in the past, gym needs updating for people who actually lift weights, and please get Sportsnet Pacific it's in the basic cable package, spend some $ Best Western please.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
I do understand your concern with regards to the fitness room however there is a liability issue with regards to weights. This is why most hotels do not carry free weights. I do hope that otherwise you had a great time, we do hope that we see you again

"Luxury Luxury Suite"

5
16/05/2016

We booked the luxury suite for a romantic night away. It was the most beautiful room we have stayed in for a very long time. Rivals anywhere we have stayed before and we travel all over the world. Want to feel like movie stars? Stay here.

"Nice Facility"

4
16/05/2016

We spent 3 days here while attending a convention. Rooms were clean and the front desk staff were exceptional. The included continental breakfast was typical best Western. Good variety and tasty. Quite adequate. Would stay here again.

"Great pool area!"

5
16/05/2016

We took our daughter and some friends here for her birthday party. The waterslide was an obvious hit with the kids. The hotel was very clean and staff were very helpful and friendly. Loved the fruit infused water at check in. The breakfast was very good with a lot of options. Would definitely recommend this hotel to friends and family!

"Excellent spot for a 2 nights stay"

4
13/05/2016

I was there with my wife and daughter (10 years old) in May 2016. the desk managers were just perfect, Polite, dedicated to help us! We had an upgrade from a standard 2 queen beds to a suite for a good price! Suite is clean and great! Free wifi and breakfast buffet very good!

"Disappointing "

2
11/05/2016

After a fair amount of research online we booked this hotel for a family getaway. The hotel itself is clean and well appointed. It is however in a bit of an industrial/ big box retail area. The side of the hotel facing the shops is pretty loud with road noise, so definitely ask to face the golf course when you book. It is a drive away from actual Kelowna, so be prepared to use this as a base and then visit different places from here. We arrived with some very excited children keen to use the pool and water slide (a key reason for choosing this location) . It was freezing... And the hot tub was out of order. We enquired twice at the front desk, whether the temp could be increased but were told it was pre set 80 degrees (it certainly was not) which may explain why no one was in there. The hotel reception and manager were very dismissive and didn't even check before repeating that it is 80 degrees. The next day, we checked the in pool thermometer 69 degrees I spoke to the front desk reception again, she tried to repeat the message of the previous day but I told her that we had checked the thermometer and it was much less than 80 degrees. Another hotel staff member walked past and casually said no the pool is cold because the heat pump is broken. No apology for the fact that the pool is out of commission again today (half way through our four day break and no pool for the kids still). I understand that things break down and these things happen, but the staff have been pretty poor in handling this... We feel like nuisances and that we are raising an issue that they are clearly uninterested in. We have been waiting for more than a hour to speak to the hotel manager... But no call yet! Never mind I have the crying five year old to contend with having just told him we can't go swimming again!! ????????

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
I am sorry that we disappointed you but one can see very clearly on our website that we are beside the Highway. However we do have the Golf course and Wineries around us, I would not say that we are surrounded by box stores. we are quite proud of our area as the wine trail just starts around the corner, we have wonderful hiking trail 5 minutes from the hotle, the beach is five minutes away as well.

"Customer service was very poor"

2
11/05/2016

This is the first review of a hotel I've ever done. To start out when we checked in at the desk the manager and other employee were talking and dealing with an issue on the computer. I stood there for at least 5 min. before they acknowledged me there. When I said my name, they did not have my booking. I showed the staff my email confirmation. They could not find my booking and the manager Tina said that they were switching over to a new system. Then they proceeded to tell me that there was a charge of a "no show" on April 6th. I never was there on the 6th. I booked the hotel on that day. They asked me if I received an email confirmation of this no show etc. I said no because I never booked that that. The manager then proceeded to tell me that they might have put the payment through the Visa for that no show but wasn't sure about it. She requested that we phone the Visa company and produce proof that the payment was put through. We just arrived and had to go upstairs to call Visa to open an online banking account to see if we could prove that the Visa payment was put through. AFter half an hour of setting the online banking up which did not work, the Visa company stated that the establishment should know whether the payment went through or not. So we went down to the desk again and stated that the payment went through. Tina said "ok, we will credit you back the payment". All the while she knew from her records that it did and could look whether the payment was charged. Her flippant attitude was not appreciated. Prior to this, not having our reservations, they quickly found us a room and proceeded to overcharge us the amount we had booked through booking.com. This had to be changed as well. We were running late by then to a weddin party. The next day we decided to finally use the pool during adult time. The hot tub was very cold. I called to the front desk and asked "do you know why the hot tub is so cold". The desk clerk then said, she had refilled the tub-who does this during the public swim hours? The temperature was below 80F and the jets were pumping cold water. When I called again to ask how long would it take to heat up, her reply was "it will heat up", then we saw her run to the pool room following the conversation. After a third call and a the temp was 68F we finally asked how long it would take to heat, the girl was never truthful-if she had just said she didn't turn the hot water on, or it will take a few hours that would have been better than not giving us a truthful answer. Really, should this not be done after swim hours, not during when you want a hot tub prior to bed? The poor customer service and the dismissive attitude was very surprising. No compensation for the hassle of the check in was very disappointing. I would not recommend staying at this hotel as I feel it is poorly managed. Even our guests commented about it. The room however was clean and spacious. The breakfast meal was great.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you for your response, it always is good to see both sides of the coin. Tina was totally correct, we received a new system and until all the kinks are out, situations do occur such as you reservation not being seen. You received the rooms that you booked, the breakfast which is complimentary Continental is more than just that as we offer healthy menu as well. Tina had worked that night and just came back on shift when you arrived. Humans we all are, caring we all should be and for that I apologize. Not sure what happened with the hot tub however we fill all waters cold only as we are environmentally friendly. It does take time for the water to circulate and warm up, my apology for that.

"A great place to stay"

5
07/05/2016

A wonderful place to stay. Great views, considerate staff and close to everything. My guest from New York was overwhelmed by the drive from Vancouver and was not let down by the reception we received from the hotel staff. And I have to mention the great breakfast buffet - best coffee in town and best staff. Thank you.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
we are very happy that you had a great stay up here in the Okanagan. We need people to know what a fantastic area we live in. Many thanks for the accolates

"A great spot in west Kelowna"

4
27/04/2016

I would recommend this Best Western it is very modern and close to everything you need to do also take a trip across the parking lot to the restaurants there and try the pool out, also take a break and go golfing.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Yes, I agree with you, it is a perfect place to take a break from all the hustle- golfing, wine tasting or hiking and boating- all within 5 minutes from the hotel. I appreciate that you took the time to write this review, people do pay attention. We hope to see you again in the future

"Great place to stay"

5
27/04/2016

Very comfortable bed and good staff. Breakfast was a step above most complimentary breakfasts. We were moving and so glad to have a quiet, comfortable place to spend our last night in West Kelowna! Good quality hotel!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Sylvia, I am glad that you had a bit of a respite during you move.

"Good for an overnight. Choose the golf course side."

3
24/04/2016

Clean hotel with pleasant staff. Pool is great for kids. Decent place to overnight on your way through. If you are doing things on the other side of Kelowna don't stay here as the traffic getting back and forth across the bridge will waste a lot of your time.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Vance, for you review. Yes, we have 2 golf courses within a few minutes from the hotel, not to speak of all the Wineries that are located within 5 minutes. it is only 10 minutes to downtown Kelowna but you are right, I enjoy being in West Kelowna enjoying all that it has to offer

"Great Hotel and Staff.. Horrible Breakfast unhealthy processed food, and bad illeuipped fitness center."

4
17/04/2016

The hotels and staff are excellent. Very clean and well run property. However the fitness center is pointless as it does not have a selection of free weights. The breakfast was very poor and all the food was processed and bad. Please more fresh items, maybe use real eggs in stead of the cardboard egg like substance you are using now? even if it means charging more for the rooms thats fine do it! It makes a big difference. Also the pillows are very soft, firmer pillows would be nice as well. Thanks

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
There is a liability issue when having free weights- I love them myself but they are too dangerous as children do play around in the fitness room. That is why we now have bands which can be used effectively instead of weights. Hope that helps a bit. Breakfast is always an issue, I believe we offer too much- gluten free, soy milk, 3 different kinds of eggs, local apples- what else can I do? Warm regards

"Good location, clean hotel"

4
10/04/2016

Stayed here for two nights in March 2016 while visiting friends in West Kelowna. Great location in West Kelowna, close to shops, restaurants, vineyards and the golf course. Arrived late at night at the front desk staff member was pleasant and moved our room to the top floor away from the elevator (as per our original request) which was much appreciated; originally, they wanted to put us in a first floor room beside the elevator (exactly opposite of what we requested). Room was very clean, large and the bathroom appears to have been recently remodeled (very modern with a great shower). For a hotel room as large as we had (included a living room suite), the bed was surprisingly small. Wi-Fi was not very good; spotty at best (and we had 3 devices we tried connecting). Lots of families at this hotel; can be noisy at times. Breakfast was just "okay" - have stayed at many hotel chains with better selection, but this wouldn't make or break us staying here again. The biggest downfall for us at this hotel was the so-called "fitness center" - quite frankly, it is not a fitness center and one of the worst I have seen at a hotel (I travel A LOT and work out every day so I have seen my fair share). Very small, cramped and hardly anything in the way of free weights/weight machines. We had stayed here previous to this stay and would stay here again for a quick stopover if needed again.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Cubagal for the extensive review. I agree with you, our location is great if you do not want to be downtown Kelowna as we are surrounded by Wineries and Golf courses. One thing that we do not charge is the Tourism Tax as West Kelowna does not have one. Our Swimming pool with waterslide does mean that Families love to come to our hotel but we do have Adult time in the pool were children are not allowed. I do hope we will be able to greet you again in the future Yours in hospitality Elfriede

"Fabulous hotel...needs more accessible parking"

4
30/03/2016

This hotel is fantastic, especially geared for family travel. Excellent beds, beautiful clean rooms, lovely bathrooms! If you want to get away from the pool I suggest upper floors or far end of hall. The accessible rooms being adjacent to the lobby are great, a little more noisy, but really NOT bad, considering that we were there at the height of March Break I would say that we had the test, and it was reasonable. If you need "pin drop quiet" this is not for you...otherwise, you will be fine. The breakfast is very good, and the staff are extremely accommodating. The lot has 2 "blue" spots for the whole hotel...(at least 5 accessible rooms on the main floor) so that could be improved.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello JLW, many thanks for informative review. We do try to accommodate adults travelling without children to have them on the upper floors as we do have families at the hotel. Every room has their own WIFI spot right by the desk, so the one in the Breakfast room was only for the Lobby area. We do hope that we will see you again as the area does have a lot to offer

"Poor customer service at Front Desk - Poor Management"

1
28/03/2016

We stayed here 2 nights and found the accommodation to be fair. The hotel is modern and the guestrooms are a good size. The pet-friendly room was spacious but the carpet was dirty. Ants in the bathroom. At $25 pet fee per night the room should be clean! One morning we were sitting in the lobby, with our puppy, waiting for our daughter to join us. There was only one staff member around who was hurrying between front desk duties and her duties in the breakfast room. Several people were waiting up to 10 minutes for service at the front desk. One guest was elderly and was struggling with a walker, having to wait for a long time for the woman to return to the front desk. When the coffee ran out, I asked the lady if there was a refill coming up soon, and she gave me a grouchy look and barked: "yes yes its almost ready". I walked back to our seat in the lobby and then she turned on me, yelling: "Is that your dog? He is not allowed to be in here!" I was shocked by her loud angry tone and then she continued with loudly, her voice echoing inside the lobby: "it is in the pet regulations, he is only allowed to walk in and out of the hotel" "You have to take him out of here". There was another guest seated behind us who gave me a strange look, and another couple waiting at the desk who overheard this embarrassing exchange. I followed the attendant into the breakfast room, and spoke to her inside the door to the kitchen, where it was quiet. I pointed out that she had embarrassed me in front of other guests and I made it clear that this was unacceptable. The lady, Stephany, insisted that she was right in the way she handled the situation and refused to apologize. A complaint to the Manager later proved fruitless. Of course I had to wait for a long time before the Manager made herself available. Then this Manager said she 'sympathized' but then proceeded to praise the employee, Stephany, by saying that they 'hardly ever have any problems with her" and that she "had been there for four years". It was such an obvious brush-off and I told her that this employee appears to feel very secure in her job and was obviously protected by her Manager. This kind of behavior is not something that just magically pops up out of nowhere, the whole demeanor of this staff member was offensive and the look on her face tells guests that she looks down on them. This dismissive attitude is a blemish on this otherwise good hotel. I feel that this employee, Stephany, is in urgent need of further training in the hospitality industry, with the emphasis on anger management.

BWWK, Public Relations Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
It certainly leaves me without words as I do not want to respond negatively nor defensively. This situation has been already discussed and we do believe that the majority of Tripadvisor responses speak loudly enough

"Excellent night stay "

5
24/03/2016

The kids loved the pool with the water slide and the complimentary breakfast was perfect as with every best western. the room was very clean and we had a nice view of the golf course across the street. The beds were extremely comfortable. The kids described it as the lap of luxury

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Tami, we are pleased that your children enjoyed themselves which does help the parents as well. we do hope to greet you again in the near future

"clean"

5
24/03/2016

Very nice room, friendly staff, good breakfast. easy online check in and easy check out. pool was a little chilly but refreshed you for your next adventure. great location everything was close by and convienient

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Kevin for taking the time to write this review, we do have a great location here in West Kelowna- next to the Golf Course and 11 different Wineries within 10 minutes. We hope that we will see you again in the near future

"Will book here again on next trip to Kelowna."

5
21/03/2016

Right from (Ashley??? on desk at check in) taking care of some B/W Travel cards until checkout I was impressed with Hotel. Had a great room 3rd floor balcony and never heard a sound all night. The pool was well used, they have a two floor water slide that the kids there seemed to really enjoy. Cannot ask for much more at the breakfast buffet and there is lots of seating area. Also like express checkout. Have no trouble with recommending B/W Plus Wine Country Hotel...............

"Lovely hotel, but don't come for the pool"

4
21/03/2016

The hotel is lovely and in great condition. Nice, clean and modern rooms with comfortable beds. Parking is easy and close to quite a few places to eat. Loved the small balcony overlooking the golf course. Road noise is minimal and quietens down in the evening. The only let down is the pool. There is a slide for the kids, but the pool is really small and is little more than a landing area for the slide. Kids take it over and make it unpleasant for adults to even be in the room. Very disappointing.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Yes, Allen, I do understand you but the reason why we focus on children when it comes to our Waterslide Pool is to offer them something. We do close the pool early in order for adults to have some quiet time there. If we can improve, we certainly like to know your opinion and suggestions

"Great location"

5
16/03/2016

Stayed here 3 nights. Was upgraded to suite...wow...my first house wasn't this big! Very clean, the one lady at front desk whose name eludes me (pony tail in hair) was just the friendliest! My only complaint, if you can call it that, is the lighting in the bathroom was quite dim...made shaving a bit difficult. Would definitely stay here again!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks for your response John, yes, we are changing the Lightings in the whole hotel, bathroom included. We do hope that you had some time to see the wineries around us or played some golf right next to us. We do hope that we can greet you again in the future Yours in hospitality

"Very nice, new, mid-range hotel"

5
11/03/2016

Stayed 1 night when passing through, modern, clean hotel. The king bed was so very comfortable, nicely appointed room. Bathroom was great, clean, although the vanity light was poor (too dim for makeup etc). Not a cheap hotel, but I guess you get what you pay for... Also included a terrific breakfast buffet, although we didn't have time to sit & eat, they let us take a selection to go.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you so much Happywanderer, it is a pleasure to read your review. I do hope that you have the opportunity to come and visit our area again

"Another Great Stay"

4
29/02/2016

Busy time in the hotel as they were housing a lot of young hockey players. Considering how may kids were in the hotel, it was still pretty quiet. Rooms were clean and comfortable. Staff was friendly. Easy access on and off the highway. Close to shopping and restaurants.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Yes, Jeffrey, we are happy that we have our Hockey Families stay with us. They are on the average a good bunch. We do have Adult time in the pool and that is when all the children become quiet. I hope you had an opportunity to see our Wineries as they are spectacular.

"Close to Everything in West Kelowna"

4
28/02/2016

Best Western Plus WIne Country has an ideal location for visitors to West Kelowna. Close to the wine tours, just across the street from shopping, drug stores, etc. The hotel is easy to find with direct access from the highway. The rooms were clean and the king size bed was most comfortable with fresh linen and five pillows. In room fridge, coffee maker and microwave are appreciated for the traveller looking to keep costs down. The hotel takes security very seriously with carded access during the night. Also a great value with the complementary hot continental breakfast. Definitely a great value that checks off all the boxes for individual or family travellers.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Stoon, you forgot to mention our Wineries which are always a great place to visit. I do appreciate your review, people do need to know and word of mouth, so to speak, is always beneficial. I do hope that we can greet you again in the future

"My Best Western"

5
21/02/2016

My stay at the Best Western Plus was just wonderful. The bed linens were clean and so was the room. I had tons of room, I stayed in a king size room. It was perfect and so was the staff, really nice. I would stay here again.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Cheryl, it is so nice to hear that you enjoyed yourself. I hope you had the opportunity to visit some of the Wineries in our region as we now have 11 within 10 minutes from the hotel

"Awesome location-"

4
15/02/2016

Lovely building with a view of the lake on one side. NIce view from breakfast area. Nice pool and waterslide for children.A viewing area as well with seating nice! Location is right off the highway and Tim Hortons and grocery store nearby with lunch counter as well!Great spot.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you David for taking the time to write the review. I love our area as it has so much to offer, Wineries, boating, hiking, shopping nd so much more. We do hope to see you again in the future. Yours in hospitality Elfried

"Clean & Comfortable"

4
14/02/2016

We stayed here 1 night and were happy with the accommodation. Our priorities (in order) are cleanliness, security, comfort, amenities, quiet. To begin: this hotel was quite clean and well kept. The bed linens were obviously fresh and crisp and the bathroom was well cleaned (my Lysol wipes lifted very little). The front lobby doors lock at 9pm and require a card key to enter - love that. The property is either new or recently renovated - the decor is tasteful and the rooms spacious with lovely high ceilings. Continental breakfast was included: convenient. There is a pool with a compact fitness room that are well kept/in good order. We were on a ground floor and a road passed close by the window. This was a bit noisy and we kept the curtains closed to avoid giving passers-by an eyeful - this kept the room darker than ideal for getting dressed, doing makeup & hair (bathroom lighting was a little low). In addition the soundproofing between floors could use improvement (whoever was in the room above us sounded like they were moving furniture. Luckily I have custom earplugs for sleep and the tv offers decent sound so I just turned up the volume). Overall the staff, style and state of this property are very good.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
thank you so much Mundabella for the extensive review. It does surprise me that you did hear noise from upstairs, they must have moved furniture. I hope you had the opportunity to visit some of our 11 Wineries on the West trail which Mission Hill is one of them. We do hope to greet you again in the near future Yours in hospitality Elfriede

"Clean, well priced stay over"

4
11/02/2016

We have stayed here multiple times for quick visits to Kelowna. It is always very clean with good size rooms and comfy beds. They have an indoor pool and jacuzzi and in walking distance is a market, a Thai restaurant, Tim Horton's, a pub and 19 restaurant. As solid stay spot for a solid price.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Wow, Onlinezombie, you certainly know our area. Many thanks for the great review. Did you know that you pay less taxes in West Kelowna as we do not have a Tourism Tax. We do hope to see you again, warmest regards Elfriede

"Consistent "

4
08/02/2016

Another great visit and great service with quick check in and friendlier service than most other places on my monthly business calls. Close to shopping close to pubs and sushi and next to a golf course sure doesn't hurt. Rooms are updated and clean with fast and reliable internet connection.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Don for your review. We are very lucky to be situated in an area that has a few golf courses and 11 Wineries within 10 minutes from the hotel. Plus all the restaurants that cater to various ethnic food. We do hope to greet you again in the future Yours in hospitality Elfriede

"Kelowna trip"

5
05/02/2016

Started early for Valentines day rented honey moon suit great value after business meeting we enjoyed the room a lot, warm and inviting rooms was a great clean room. Bubble tub nice and clean bring you own bubble beads none in room. the breakfast was well laid out and the attendant was very accommodating

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you so much Vdan, we certainly enjoyed reading your review. I hope you had time to do some Wine Tasting. We do hope to great you again in the future

"GREAT- as usual"

5
04/02/2016

We have stayed here a few times before and there's a reason we are repeat visitors. Service is great, staff friendly and efficient. . Rooms are very spacious, Clean and comfortable. After 9 pm at night it is adults only in pool/hot tub- FANTASTIC! So nice to get a little quiet time in the hot tub. :) Breakfast- great selection. Hot food, cold food, gluten free food and tasty coffee. Close to shopping, restaurants and even tho it's just off the main highway it's very quiet. Will stay there every chance we get.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Secwepemc, many thanks for taking the time to write this review. Yes, we know that adults do want some time by themselves in the pool. That is why we implemented the adult hours. If you see anything that needs improving or suggestions, please do not hesitate to get in touch with us Yours in hospitality Elfriede

"Great place and nice staff"

5
03/02/2016

The front desk staff was excellent in ensuring our overnight stay was exactly what we wanted. The first room was very near the road and we knew we wouldn't get much sleep with the traffic so we went back to the front desk and asked for another room. The young lady at the front desk immediately found another room (upgraded us) with no questions asked. The room was nice and clean; nice décor and very quite!! Would definitely stay again. The area in which they are located is very convenient with restaurants and stores on both sides of the road

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Catherine, I do thank you for the comments made in Tripadvisor, we love it when guests acknowledge our service. Next time, maybe try the other side of the hotel and let us know ahead of time in order for us to accommodate you Yours in hospitality Elfriede

"Good value"

4
26/01/2016

Booked thru Expedia and got a good rate. Clean, bed wasn't very big. Pool is more of a kiddie pool. 3ft 7 in the "deep" end. Not good for swimming. Decent breakfast and friendly staff. Would stay again. Close to lots of shopping.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you for taking the time to write this review. Did you know that you saved 2.5% Taxes for staying with us? We do hope to see you again. If you book directly with us rather than Expedia, you will receive a further 10% off Yours in hospitality

"Best Western Kelowna"

5
26/01/2016

The Best Western at Kelowna is at a really nice location , with scenic view of the mountains and lake , it is a new , modern and clean hotel and very hospitable staff. I highly recommend to anyone considering a stay in this area weather for business or pleasure

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
How nice of you John, to write this review. Yes, we appreciate this beautiful Valley and are happy that you had the same experience. We do hope to greet you again in the future

"The Best Place to Stay in Kelowna"

5
13/01/2016

The staff here go out of their way for you. The place is very clean and comfortable. Spend the extra money and upgrade to the View Side! Beautiful But the parking lot side is quieter. Breakfast is one of the best!!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Alanna for taking the time to write a review which was appreciated by everyone. We are proud of our hotel and the area we are located as it is a great place to stay, only 15 minutes to downtown Kelowna as well. On top of it, our taxes are much lower than in Kelowna We do hope to see you again in the future

"Relaxing Exprience"

5
02/01/2016

The staff was extremely helpful, the hotel is very nice and it was a relaxing place to stay with everything in the near vicinity that one needs. The Hotel is extremely clean and nicely decorated with exceptional staff.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Robbie, we are very pleased that you enjoyed your stay, especially when the weather is not that great out there. We do hope that we will be able to greet you again in the near future Yours in Hospitality Elfriede

"Excellent Hotel"

5
26/12/2015

Staff very helpful and room is great. Hotel is very clean and rooms have everything you need. Coffee was good. Breakfast many many choice for a included breakfast. Service and smiles from Staff make you feel at home.

"Great Hotel for shoppers or golfers"

5
19/12/2015

It's quite close to several shopping centres and even shares a parking lot with one that houses a restaurant, pub, organic grocery, and several professional offices. The room was quite comfortable with a small fridge, microwave, coffee maker, It had a pullout sofa for extra guests but was great for watching TV or reading. The bed was very comfortable. There was lots of lighting on the desk, night tables and overhead. The bathroom had a large vanity for our personal toiletries. The shower was easy to set. Very central location in the Okanagan.

"Well managed, excellent staff, comfortable room."

5
02/12/2015

Only natural cleaners are used in this hotel. We were welcomed with a fresh, light citrous smell that made breathing delightful in West Kelowna's dry climate. Front desk and cleaning staff were always quick but attentive to all our needs. No need to go out for breakfast as there is ample supply and choices for every appetite. The morning we were checking out we found an itemized list of our charges on a bill slipped under our door.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
It has been a pleasure to have you stay with us, we do wish you the very best in 2016 and Happy Holidays

"Nice and new"

5
18/11/2015

The hotel is very new and has a very nice design inside and out.I like the use of seamless counters and the bathroom fixtures were very modern and easy to use as well a very comfortable bathtub. I like the partitions between sleeping areas and the over all design of the room was great. Very roomy!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Lorraine, We are pleased that you enjoyed your stay with us. As we are in West Kelowna we are a bit of a Step child here and are being ignored even though we do have a great hotel. I do hope that we will be greeting you again in the near future Yours in hospitality Elfriede

"A good hotel"

4
16/11/2015

The room and the staff are great. It's a clean modern hotel. The location was great. The breakfast was a gong show. Most everything had run out by 9 am. It was busy but no more than what you'd expect for a normal weekend. The stay was fine but next time we'd just go out for breakfast.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Avaline, many thanks for your review which was quite informative. I do apologize for the Sunday Breakfast and will address it with the Breakfast staff. Our regular Ladies are right now off, it seems we need to do a bit more that just have someone in the kitchen, again my apology for that. I do hope that the next time you will have a better experience during Breakfast Yours in hospitality Elfriede

"Stolen bag not addressed"

1
13/11/2015

I stayed here on a business trip from October 26 - 28. By some mistake, I was booked to the wrong hotel and was not allowed to transfer to the one that I wanted. So here I am in the middle of nowhere... On day 2, my entire make up bag was stolen from the bathroom. I had cleared my things off the counter so that it would be easier for the staff to clean. After a long day at work, to come back and find your belongings missing is extremely frustrating. I reported this to a girl named Haley who was working in the front. A few of her replies were "well what do you want me to do about it?". She also said "That's weird. It never happened before, so why would it happen now?". She brushed it off as if it was crazy of me to be upset about my stuff being missing. I'm not sure if she did not believe me, or did not care. But as a guest, alone at a hotel, this really upset me. For your staff to not even address the issue of stolen items makes me wonder: Why such a large franchise has no procedure for their staff to follow when something like this happens. I also felt very unsafe after the invasion of privacy and nonchalant staff. I kept the lights on all night. I reported this to the manager the next morning. She said she would look into it and contact me. I still have not been contacted. Anyway, that is my experience at this hotel. I would not stay here ever again. Future travelers can keep this in mind and make their own choice when choosing where to stay. Thanks.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Ms Vancity, I do not appreciate that you accuse our staff of theft. This is legally wrong as well as you do not know that as a fact. I have heard from the Guest Services manager that she did address your issue regarding the Makeup Bag. Our staff has been with us for quite a few years and are totally reliable and trustworthy. Haley is an absolutely wonderful Woman, she has 15 years experience in the Hospitality with great reviews. That we are in the Wilderness is a bit farfetched as we are 10 minutes from downtown Kelowna, specifically Bernhard Street. I am sorry that you had to stay with us and do hope that you informed BWI of that

"Great family hotel"

5
05/11/2015

Excellent place to stay. Very clean, good size rooms. friendly staff, free breakfast was great. Pool and water slide was awesome. The gym is a bit small but has everything you need. Great location. Will stay there again.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Reeko, for the wonderful compliment. Please let me know when you will be coming to the Okanagan again, you can make a reservation through me as well Yours in hospitality Elfriede

"Best Best Western"

5
31/10/2015

I have yet to be disappointed with Best Western properties. Many of the hotels I stay at are arranged by others but when I am given a choice I book with Best Western. Here at the Best Western Plus Wine Country Hotel and Suites the staff are very friendly, helpful and the rooms are of excellent standard. I did not avail myself of the complimentary breakfast , however, I noticed that the other guests appeared to enjoy it. The only downside to the location is the lack of a quality restaurant; there is a variety of fast food outlets but they are not my choice for dining.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Robert for the review which was very much appreciated. You commented on the Restaurants, did you know that we have a great Irish Pub in the same Mall we are in, we have a super Restaurant at the Golf course which is across the street as well 1 Thai and a Japanese Restaurant also in the same Mall as we are. Within 5 minute drive, you have many Winery Restaurants that are of high caliber. When you visit us again, just ask us and we will help you with your dinner arrangement Yours in hospitality Elfriede

"Good (off season) value in wine country"

5
29/10/2015

We were very pleased with our two-day stay in West Kelowna. Even though our room was first flor facing the parking lot, we were not bothered by noise. The staff was friendly and efficient. The rooms were impressive due to the at least ten feet tall ceiling, and the new and fresh decor and furnishings. The king-size bed was firm and comfortable, with plenty of extra pillows. The modern desk chair and a comfortable upholstered chair meant we didn't have to sit on the bed to watch the first game of the 2015 World Series go into extra innings. The hot and cold choices for breakfast were above average, and the breakfast room was spacious with plenty of seating. I wish this was not so far from home. I would love to return.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Louisville, for the wonderful review. I do hope you made it back home safely and are enjoying the Fall Season Yours in hospitality Elfriede

"great hotel"

5
28/10/2015

stayed two nights here at recommendation of my daughter. excellent hotel and would stay here again on next visit. good location for us and staff very helpful and cheerful. have stayed at other best western and found same level of service.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Hector, for the great review. I do hope that you have a chance to come and visit the Okanagan again in the future as the Wine Region is growing substantially. Many thanks, wishing you health and happiness Elfriede

"Best Place to stay in wine country"

5
26/10/2015

We had an excellent time at this property. It is very clean, has extremely friendly staff and on to of it all we were upgraded to a suite. Location is excellent, easy access to shops, wineries, restaurants and Tim Hortons. We can highly recommend this hotel.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Reinhard for the wonderful review which is appreciated. Yes, we live in a great area of the Okanagan, not far from downtown Kelowna and right in the middle of Wineries and on top of it, no tourism tax which saves you money. We do hope to greet you again in the future Yours in hospitality Elfriede

"Fantastic Hotel in the Okanagan"

5
25/10/2015

This is a very nice hotel in West Kelowna. Rooms were very spacious, clean and had a fantastic view of the lake. Breakfast was very well done with both a pancake and waffle machine plus hot food that differed daily. Good gym and pool. Overall a great place to stay just south of Kelowna, very close to a number of wineries, including Mission Hill (which we could see from our lakeside room). Highly recommend this hotel to anyone going to Kelowna. Only takes 10 minutes to get to downtown Kelowna.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Brian for taking the time to write this review. Yes, you are correct, our location is pretty good, not only 10 minutes from downtown Kelowna but we also have 11 Wineries in our area. On top of it, our guests save money as we do not have a Tourism tax. Have a super rest of the year yours in hospitality Elfriede

"best breakfast"

5
25/10/2015

This facility has the best breakfast selection by far! The breakfast room is large and the food was hot and fresh! The kids really enjoyed the pool and waterslide areas as well! Hot tub was comfy and hot!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello David, I am so happy to hear that your children enjoyed their stay with us. Furthermore you commented on our breakfast, I am glad that your family enjoyed it as we try to have something for everyone. We do hope to see you again in the future Yours in hospitality Elfriede

"Nice Strcture Poor Service"

3
23/10/2015

I was not happy with the person who checked me in and out. Curt and surly are words that come to mind. So unlike my experience the night before in Golden. Won't be back. Clerk could barely acknowledge that I was standing right in front of her and ignored the information I was trying to give to her to facilitate my check-in. I felt very unwelcome and will not return to this facility. On the otherhand, the BW hotel in Golden was staffed by very helpful and responsive staff

BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Hello Susan, I am surprised and sorry to hear that you were unhappy with our staff as we do pride ourselves to be personable with our guests. Our hotel has received awards from various sources, TripAdvisor included.

"Excellent Choice"

5
22/10/2015

We picked this spot because it's close to some friends we went to visit, and they recommended it. When we got there, we were pleasantly surprised at its excellent amenities (room, pool with waterslide and hot-tub all looked brand-new and superb). Outside, we realized it was walking distance to many shops and minutes to major wineries and waterfront walking trails. It was off-season so we got a bargain rate but we were treated just as well as places costing us twice as much.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Ronald for taking the time to write this review. I am pleased that we made your stay enjoyable. We not only are in a great area but you also paid less hotel taxes in West Kelowna. We do hope that you will come again, enjoy the winter in Victoria Many thanks Elfriede

"Everything you'd expect with a Plus!"

5
21/10/2015

Just as the title suggests, the Best Western Plus chain consistently meets expectations in everyway. These mid range hotels are perfect for the weary traveller and for short stays. Rooms offer sufficient space, good quality beds, pillows etc., etc. If your looking for a rest stop or planning a few days in the area I'd highly recommend this hotel.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks AKERR for the review. You told us that your expectation of the PLUS hotels was exactly that you received. I do hope that we can do more for you rather than just fulfill expectations. I do hope that we can greet you again in the future and show you that we go above and beyond expectations Yours in hospitality Elfriede

"Great for a Short Stay"

4
14/10/2015

We stayed here for two nights on a recent trip to B.C. It is nicely located right off the highway in West Kelowna with lots of restaurants and shops nearby and it is close to several wineries. We booked a room with a king size bed which was comfortable and all of the amenities in the room worked. Breakfast was fine with a selection of items you'd expect for a continental breakfast. The staff were all friendly and check in and check out were handled well. Overall a nice place for a short stay.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Toronto, for the great review which is very much appreciated. I hope that you enjoyed your trip in BC, we do have a lot to show, especially the Okanagan area with their wonderful Wineries.

"Fabulous room,view,breakfast and service"

5
14/10/2015

My sister and I stayed 2 nites,October 3 & 4 and enjoyed our stay very much. Our room was a King with a beautiful view of the golf course pond and fountain which we could enjoy from inside the room or from our little balcony. We also had a fridge (where we stored our wine from local wineries we visited) a microwave and a coffee maker that made 2 great cups of coffee at a time. The hotel itself was lovely and the staff exceptional. I have a medical condition where my hips are very painful and when I requested an extra matress pad they immediately sent one up with a very friendly and efficient girl named Debbie, who put it on doubled over for extra comfort! I slept like a baby that night I am happy to say.The breakfasts in the morning were hot and delicious, 1st day pancakes and sausages, 2nd day waffles,bacon and mini omelettes. The 2 ladies that took care of the breakfast area were awesome as well, friendly and efficient. We will definitely stay again!!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Connie, that is nice to hear that 2 Kelownians have enjoyed their stay with us. We are always open to suggestions and appreciate it when we can improve for the betterment of our guests. We do hope to greet you again in the near future

"A perfect place for a mini wine tour"

5
14/10/2015

I stayed at this hotel the weekend before Thanksgiving. It was close to perfection. The front desk staff were friendly and helpful, the room was very clean and well-designed, all in-room amenities worked, and our view was very nice. We took advantage of the free full breakfast both mornings and were impressed with the variety and quality. The attendants were helpful and patient as they assisted guests with the pancake machine and waffle maker. We didn't try the pool, but it looked clean and well-maintained. Location was perfect for a weekend wine tour!

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you so much Venetia for the wonderful review. Yes, we now have 12 Wineries in West Kelowna, plenty to taste and to see. The Westbank First Nation has also created a beautiful Park along the Lake which is only a few minutes from the hotel. We do hope that you will visit us again next year Yours in hospitality Elfriede

"Great room, comfy beds"

5
13/10/2015

Lovely place and helpful staff. Great location.The room fits all our needs.The breakfast is exceptional, with many varieties of food. If you're looking for a nice place to stay , look into staying on this property.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you very much for the lovely review which was enjoyed by all our staff. We do hope that you will visit us again- did you know that you pay no tourism tax in West Kelowna? Yours in hospitality Elfriede

"great place to stay"

5
09/10/2015

clean, friendly staff, good breakfast and was centrally located to places we were visiting. also close to airport. the room was clean, bed was comfortable and internet worked well. was a positive experience for us. we felt we got good value for our money.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
I hope you had a safe trip back to Ontario. We certainly appreciated your comment on Tripadvisor. We are pleased that you enjoyed your stay in our beautiful area.

"Great Hotel, Close to Wineries"

4
08/10/2015

This was a great hotel. The hot breakfast was very good. The location was great as well. Would definitely stay here again. Did experience a few minor issues with the television but overall it was a great place to stay.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Shannon for the review that you wrote. West Kelowna is a little Jewel in the Okanagan, not only for it's Wineries but also lower taxes we do not pay tourism tax here. We do hope to be able to greet you again in the future Yours in hospitality Elfriede

"Excellent"

4
08/10/2015

Very comfortable beds, rooms are clean. Hot breakfast is included and there is a large enough choice to please just about everyone. Indoor pool, hot tub and water slide as well as a fitness room. Located in and around lots of shopping - if you want to wander around. Tim's across the parking lot.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks for your review, Mamb, we are pleased that you enjoyed your stay with us. I hope you saw our new Wineries as well as we have now a total of 11 Wineries in West Kelowna. We do hope this greet you again in the near future

"Really Nice"

4
28/09/2015

A really nice hotel with great staff. It was odd that there was a tv in the bedroom, but not the couch/living room area, but it was a deterrent. However, every time we wanted to watch TV, we had to unplug it for a minute, then punch in a code on the remote, but it just seemed to be a glitch with our room, as other guests we were staying with did not have the issue in their room. Breakfast was good, and just enough selection to please your appetite. The kids loved the pool and the staff were extremely friendly. Overall, I recommend.

BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Leanne for your review. It is always good to know the positive and issues as well as we do want to please you, our guest. We do hope that we can greet you again in the future Yours in hospitality Elfriede Schmoll

"Best Western, reliable and reasonable"

5
23/09/2015

We've come to expect good service and pleasant accommodations at Best Westerns, and West Kelowna BW was no exception. We appreciated the exceptionally friendly and professional staff, quiet room, and extra blankets.

BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Many thanks Tyson, for the wonderful review. Our staff feel proud to be of assistance to our guests. We do hope that we will be able to greet you again in the future

"Extremely comfortable"

5
22/09/2015

We make an annual trip to Kelowna and we have always stayed at the Best Western PLUS Wine Country Hotel. We find that the staff are extremely pleasant and helpful, the rooms are quiet and comfortable, and the service is excellent. Definitely stay there again on our next trip to Kelowna.

BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
Thank you Borris, we do hope to see you again next year