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Best Western Hotel Milwaukee West, West Milwaukee

4.0/5  - basé sur 642 notations.
5501 W National Avenue, 53214-3414, West Milwaukee, United States - See map
Best Western Milwaukee West - Offering easy access to I-94 and I-41, the Best Western® Milwaukee West makes it easy to experience the area's most popular attractions. The Best Western Milwaukee West is ideally located in the center of West Milwaukee. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

All guest rooms, public areas, pool area, and restaurant renovated in 2017! Discover all that Milwaukee has to offer from being a short walk to Miller Park Stadium or just a few miles drive to downtown Milwaukee. With easy access to I-94 and I-41, the Best Western Milwaukee West makes it easy to experience the area's most popular attractions. Miller Park, home of the Milwaukee Brewers® and many other concerts and events throughout the year, is within walking distance. Other big-name events are held at the nearby State Fair Grounds and Milwaukee's famous annual music festival, Summerfest, is held each summer about five miles away. This Milwaukee hotel is also within minutes of some of the city's cultural attractions, like Miller Brewery and the Milwaukee County Zoo. We are a great choice for athletes in town for kickball, ice skating and hockey at the Pettit National Ice Center, and other sporting events. Corporate travelers appreciate that the Best Western Milwaukee West is conveniently located to businesses in the retail, medical and education sectors. The Mayfair, Southridge and Brookfield Malls are all within 15 minutes of the hotel, and the VA Hospital is just steps away. Froedtert Hospital and Medical College is five miles away. The University of Wisconsin and Marquette University are less than 10 miles from the hotel. Downtown Milwaukee is five miles away. Other business draws include the Wisconsin Expo Center, Joy Global, Siemens Power Corporation and Rockwell Automation. This Best Western hotel in Milwaukee makes each guest feel at home with spacious guest rooms, featuring rooms with kitchenettes, free high-speed internet and cable TV. Other convenient hotel amenities include a complimentary breakfast, indoor heated swimming pool, whirlpool, and fitness center. We are proud to offer superior customer service and comfortable accommodations in Milwaukee. Please check for special length of stay rates and other promotions! Enjoy your stay.

Best Western

Hotel Milwaukee West

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 642 guest reviews
NOTE ISSUED
Excellent
262
Very Good
208
Average
102
Poor
37
Terrible
33
REFER TO NOTICE
Business Business
117
Couples Couples
189
Family Family
184
Friends getaway Friends getaway
87
Solo travel Solo travel
40
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent"

5
12/11/2018

Loved the layout of the room, and appreciated the large refrigerator and extra sink. The hotel is under renovations and they are looking really nice. The staff worked around the renovations with ease and everything went smoothly. We used the pool once and it was the perfect temp. The breakfast is typical free hotel breakfast and was just ok, but I'm not a breakfast fan anyway so it was fine.

NickJacobs68, Manager at Best Western Milwaukee West, responded to this review
Thank you so much Kari for taking the time to review us! I an so glad you loved your stay with us! As you said, we work hard to provide excellent service especially during our times of renovations! We hope to see you again soon! Safe Travels, Nick Jacobs Hotel Manager Best Western Milwaukee West

"Weekend Getaway"

5
11/11/2018

My boyfriend and I stayed here while we explored the city of Milwaukee. The hotel was very nice and clean even though they were doing renovations. The pool area was nice and the breakfast was one of the best complimentary that I've ever had. The hotel is also within 15 minutes of most major attractions in the city. I would certainly stay at this hotel in the future :)

NickJacobs68, Manager at Best Western Milwaukee West, responded to this review
Thank you so much for taking the time to review us! I am so glad you both enjoyed your stay with us! We take pride in our excellent service and our always improving hotel! We look forward to welcoming you back now and always! Safe Travels, Nick Jacobs Hotel Manager Best Western Milwaukee West

"Milwaukee"

5
08/11/2018

I stay at a hotel four nights per week throughout the year as I am a consultant working on the road. Best Western is my favorite hotel chain. Milwaukee West is an exceptional hotel with great staff, great service, very clean, nicely decorated

NickJacobs68, Manager at Best Western Milwaukee West, responded to this review
Thank you so much for taking the time to review us! We are glad to be of excellent service for you, our valued guest. We look forward to the many visits ahead! Safe Travels, Nick Jacobs Hotel Manager Best Western Milwaukee West

"Great expereince"

5
06/11/2018

This was the 4th hotel I stayed in in Milwaukee + was by far my favorite. Even though the construction on the lobby complicated things, the service + room made up for it. The bed was great. The room had so many unexpected amenities. Hospitality is in the details + this property was spot on.

NickJ2377, Manager at Best Western Milwaukee West, responded to this review
Thank you so much Cecily for taking the time to review us! I am so glad you enjoyed your time with us! We work hard to provide excellent service as you mentioned. We hope to see you again soon someday! Nick Jacobs Hotel Manager Best Western Milwaukee West

"Exceptionally Hospitable!"

5
30/10/2018

I regularly travel each week and stay in hotels. It wa by chance I stayed at this hotel. I'm glad I did! Hotel Manager Nick was genuinely friendly and professional. He's observant and personable. He ales you feel like your next door neighbor who's happy to see you. Such a nice guy!The continental/free breakfast was s nice surprise. It's nothing like the usual free breakfast You usually get. ThisHotel had 3 different hot food options, variety of donuts, 4 different kinds of sweet bread, 4 different kinds of fruits, 4 different kinds of fruit juices. As for coffee..there was an espresso machine where you can add a shot to your coffee or if you want a cappuccino, you got it! The pool is large and very clean not cloudy like some. I mentioned some and not all. For the price, this hotel is top notch. You WILL not be disappointed. The title summarizes it all.

NickJ2377, Manager at Best Western Milwaukee West, responded to this review
Thank you so much Tatum S for taking the time to review us! I am so glad to see that you loved your stay with us! We work hard to provide excellent service as you mentioned. I am so glad you love our breakfast area and our pool! We hope to see you again soon! Safe Travels, Nick Jacobs Hotel Manager Best Western Milwaukee West

"Great value for money"

5
29/10/2018

Chose this hotel because wasn't to far from Harley Davidson Museum, and what a find, staff were lovely, rooms were spotless, beds really comfy and a good shower,. Pool and hot tub were excellent, as was the small bar and restaurant on site. Parking no problem and plenty of space. Would I recommend it, without a doubt, great value and generally all over brilliant place for a stopover ..

NickJ2377, Manager at Best Western Milwaukee West, responded to this review
Thank you so much Nora for taking the time to review us! I am so glad you enjoyed our hidden gem hotel! We work hard to provide excellent service and amenities for our guests and I am so glad we were able to make your stay memorable! We hope to see you again soon! Safe Travels, Nick Jacobs Hotel Manager Best Western Milwaukee West

"Great experience! "

5
28/10/2018

My husband and I stayed here after a concert at the rave. It was very clean, comfortable and had a great breakfast buffet. Totally worth what we paid. The set up of where the hotel rooms are are a little odd (we stayed in 357) but we really enjoyed our stay. After the concert we were able to go to the restaurant and grille that is attached to the hotel for some drinks. That was also very clean. We will stay again FOR SURE next time we are in the area.

NickJ2377, Manager at Best Western Milwaukee West, responded to this review
Thank you so much Sarah for taking the time to review us! I am so glad to see you enjoyed our clean and comfortable rooms and our restaurant! We work hard to provide excellent service to create amazing stays for our guests. We are pleased to be your choice on your next visit to Milwaukee! Safe Travels, Nick Jacobs Hotel Manager Best Western Milwaukee West

"Very nice!"

5
27/10/2018

Hotel was clean, staff very friendly and willing to help. I got a text after checking in from the hotel and during my stay I could text that number for anything I needed, I appreciate that convenience. Bar and restaurant area nice, affordable, clean and quick service.

NickJ2377, Manager at Best Western Milwaukee West, responded to this review
Thank you so much for taking the time to review us! I am so glad you enjoyed our hotel, staff, smart features, bar and restaurant! We work hard to provide excellent service like this and we are glad to see we made your stay memorable! We hope to see you again soon! Safe Travels, Nick Jacobs Hotel Manager Best Western Milwaukee West

"Love it!"

5
24/10/2018

We love staying here! This hotel is our number one choice when visiting Miller Park, since its walking distance its perfect! The food is great and the staff are awesome! Their lobby is still under construction but it looks great already!

NickJ2377, Manager at Best Western Milwaukee West, responded to this review
Thank you JaesaT for taking the time to review us! I am so glad to hear that you love staying here! We love when you visit! We look forward to the next time we have the pleasure of servicing you! Safe Travels, Nick Jacobs Hotel Manager Best Western Milwaukee West

"Very impressed"

5
22/10/2018

The staff here went above and beyond to make my aging mother comfortable in the room. They got her a chair she could sleep in and a ottoman too. Very understanding staff. Even though the hotel was under construction it was so quiet you would never know they are working on it. This is a great place to stay if you are taking the ferry across to michigan. Easy drive to the boat. And close to the downtown too.

NickJ2377, Manager at Best Western Milwaukee West, responded to this review
Thank you Denise R for taking the time to review us! I am so glad you enjoyed your stay with us! We work hard to provide excellent service even among our times of renovations! We hope to see you again soon! Safe Travels, Nick Jacobs Hotel Manager

"Made our Honeymoon special!"

5
20/10/2018

We chose this hotel to stay for our honeymoon. The room was excellent and we really enjoyed breakfast! Staff was very friendly and helpful. We are from northern Michigan and the people at the check in desk offered suggestions for restaurants and things to do. Very pleased!

NickJ2377, Manager at Best Western Milwaukee West, responded to this review
Thank you Mr. Lansey for taking the time to review us! I am so pleased to see you enjoyed your stay with us while in Milwaukee for your honeymoon! It is certainly a memorable experience! We hope to see you again soon, possibly for an anniversary! Safe Travels, Nick Jacobs Hotel Manager Best Western Milwaukee West

"Under construction."

4
14/10/2018

Even though this motel is under remodeling, the room and staff were good. It will probably be really nice after it is done. Restaurant and bar were very nice. Pizza was really good. Breakfast was good also.

NickJ2377, Manager at Best Western Milwaukee West, responded to this review
Thank you Mr. Kain for taking the time to review us! I am so glad you enjoyed your stay with us! We look forward to welcoming you back to Milwaukee! Hope to see you soon! Safe Travels, Nick Jacobs Hotel Manager Best Western Milwaukee West

"Lovely stay in Milwaukee"

4
12/10/2018

The hotel is being refurbished at the moment. The lobby was being done when we were ther, so will be lovely when it's finished. The bedrooms are large and beautiful and have lots of drawers and hanging space for clothes. The bathroom is also a good size. Our bedroom had a queen sized bed which was a bit small, but very comfortable. The self service breakfast is ok, but not special. The hotel is situated about 10 minutes drive from the third district and the city hall. It's near enough to all the main attractions.

NickJ2377, Manager at Best Western Milwaukee West, responded to this review
Thank you Sandra and Barry for taking the time to review us! I am glad you enjoyed your stay with us! We hope to have another opportunity to provide superior service to you! Until then. Safe Travels, Nick Jacobs Hotel Manager

"Main lobby Under construction"

2
12/10/2018

Was a bit disappointed as I was put right near the lobby and there was banging and hammering on arrival and banging and hammering in the morning..was trying to get the little bit of work in and impossible. Other hand, breakfast Amazing!!! Front desk young man was the sweetest you can find, huge smile, as wide as can be, cool dude.

NickJ2377, Manager at Best Western Milwaukee West, responded to this review
Thank you Phiops for taking the time to review us. I am sorry we did not meet or exceed your expectations due to our renovation work. I am very delighted to see you enjoyed our amazing breakfast! I also appreciate the compliments! We hope to see you again soon! Safe Travels, Nick Jacobs Hotel Manager

"best bw"

5
12/10/2018

I have stayed in a few motels in the Milwaukee, for the price this was probably the best,clean and updated motel, very nice complimentary breakfast and the bar restaurant had good choices with very reasonable prices, great location, walked to Miller park.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We couldn't ask for any better review than that! See you next time.

"DONT STAY AT THIS RAT and spider INFESTED HOTEL!"

1
10/10/2018

So my wife booked this room for my birthday to stay with our 2 year old and 2 friends, the website she booked this room advertised it as a 2room suite. When we got to the property the outside resembled a prison and there was nowhere to park. When we went inside it was under heavy construction. When we got to the room it wasnt a suite at all it was a tiny room with 2 tiny full beds. I immediately called the front desk and explained this wasnt ehat we reserved and the woman was extremely rude and snapped that it was non refundable. Our 2 friends arrived shortly after and they were bummed but we tried to make the best of the situation. Then to our horror a giant almost cat sized rat scurried across the floor. I called down to the desk and the rude woman said we dont have rats at our hotel. But they would send maintenance up. They never came so it was up to us to dispose of the rat. It gets worse when I was trying to sleep I felt things crawling on me, so I turned the light on and they were 3 horrible looking spiders in my bed. I wouldn't reccomend this place to my worst enemy, unclean, rude staff zero stars

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Again we are sorry you did not enjoy your time with us. As I replied to your other review our hotel does not have any two rooms suites, we are sorry you thought booked one. We have had countless guests book through Booking.com and this has never been an issue previously. As to your assertion of a rat being in your room in my five years here we have never had any rat or mouse in a guest room. You referenced nobody would come to your room which is inaccurate, we offered you declined. You told staff you let it out into the hall. Where did it go? No other guest in the hotel which was sold out this night say anything. And your screaming and swearing at staff was also not appropriate. We understand you were unhappy with the error in your booking but due to you not booking it with us there is little we can do. We also welcome guests to post opinions about their stay it is how we improve. In cases such as this when blatantly false statements are posted we will respond with the facts and allow our future travels to determine the validity of your review for themselves.

"Great Place to stay while in Milwaukee"

5
09/10/2018

This was a nice location within all the sights. The staff is very friendly and very helpful. We enjoyed the indooor pool and spa. The rooms have been updated and are very nicely decorated. We were on the third floor and it was quiet. Not much traffic noise. Overall, our stay was nice. We would recommend this location to families, couples, or for business dealings in the city.

NickJ2377, Manager at Best Western Milwaukee West, responded to this review
Thank you krads58 for taking the time to review us on TripAdvisor! I am so glad you all enjoyed your stay with us in our beautifully renovated hotel along with our staff members! We hope to see you again soon! Safe Travels, Nick Jacobs Hotel Manager Best Western Milwaukee West

"Brewer game"

5
04/10/2018

Staff very friendly. Willing to answer my questions regarding the neighborhood. We did have 2 cars, so one had to park on street. The room was very spacious. Only downfall was full size bed instead of queen. Great place to stay if going to a Brewer game. About a 20 minute walk to the stadium.

"Great Hotel"

5
03/10/2018

My family and I stayed here so I could run the Milwaukee Brewers Mini marathon. This was a great hotel. Walking distance to Miller Park, very friendly staff, great pool facilities, nice clean rooms , great breakfast and even though they were renovating, still an excellent hotel experience!

StephanieB6605, Front Office Manager at Best Western Milwaukee West, responded to this review
Dear Stephanie, I am so glad that you enjoyed your stay with us! We put a lot of effort into everything we do to provide the best experience for our guests! We look forward to seeing you stay with us again soon! Safe Travels, Stephanie Bernal Operations Manager

"Great hotel"

5
02/10/2018

Lobby still under renovation so I can't judge on that - looks like it'd be neat. Overall great if you're looking to walk to Miller Park. Didn't utilize pool but saw it from the parking lot through windows and it looked decent. Friendly and helpful staff. Parking is a little tight so prepare for that.

StephanieB6605, Front Office Manager at Best Western Milwaukee West, responded to this review
Dear Jvadnais, I am so glad that you enjoyed your stay with us! We put a lot of effort into everything we do to provide the best experience for our guests! Hope you come back to see us once our renovations are complete. We look forward to seeing you stay with us again soon! Safe Travels, Stephanie Bernal Operations Manager

"Stay here Thurs.- Mon. !!"

4
28/09/2018

This is a hotel with a manager that goes well beyond any guests' expectations. !! From the moment we checked in on Sunday, he was there to be sure everything was great;. He was so young that I really had no idea who he was. As our time there continued, he seemed to be everywhere, checking to be sure everything was being taken care of; His name is Nick Jacobs and BW should know what they have in him. The problem is when he was off on Tues. and Wed., everything did a complete 180. From breakfast service, to our room not being serviced, to the night clerk's attitude when I told her of the problem, it was a completely different place. So, as far as proximity to Miller Park and downtown it is a great place to stay ! Just try to avoid Tues and Wed.

"Close to Miller Park"

4
25/09/2018

Walking distance to Miller Park and to a nice little bar/restaurant called 4th Base. Bar in hotel is also quaint and the pizza there is wonderful. Quiet hotel. Friendly staff and nicely priced. Would use this hotel again

StephanieB6605, Front Office Manager at Best Western Milwaukee West, responded to this review
Thank you so much want2wakeboard, for taking the time to review us! I am so glad you enjoyed your stay with us and the restaurant and bar we have. We hope to provide you with a superior stay on your next visit back with us! Safe Travels, Stephanie Bernal Operations Manager

"Wonderful Experience"

5
24/09/2018

Staff was very friendly, rooms clean. Enjoyed our stay. Will use again. We have a wedding in June in Milwaukee and will use this Best Western then. I have let my friends family know the wonderful experience we had. Breakfast was grea. The lounge/bar had a nice atmosphere and the food was great.

StephanieB6605, Front Office Manager at Best Western Milwaukee West, responded to this review
Dear Pioneer541443 I am so glad that you enjoyed your stay with us! I am glad you enjoyed our amazing food options! We put a lot of effort into everything we do to provide the best experience for our guests! We look forward to seeing you stay with us again soon! Safe Travels, Stephanie Bernal Operations Manager

"In process of remodeling."

3
22/09/2018

The room was clean and recently renovated, small but cozy. Felt the earplugs by the bed were there for a reason, the street noise was loud. Had trouble finding parking space each day due to the renovations underway. Someone was on the third floor above us walking back and forth for about an hour..very noisy. I know the hotel can't control that, but it was annoying. Breakfast was good with different offerings each day. Would have given a 4 if not for the work going on.

StephanieB6605, Front Office Manager at Best Western Milwaukee West, responded to this review
Dear Donna, Thank you for taking the time to review us on TripAdvisor! I do apologize about our ongoing renovations. . I do apologize about the issues you encountered during your stay. If anything is not exceeding your standards we would like to know how we can help.I do hope you give us another chance to provide superior service to you! Thank you for staying with us. Safe Travels, Stephanie Bernal Operations Manager

"Nice Property"

4
22/09/2018

Very nice property. Good location with very clean rooms and comfortable beds. Well above average breakfast with meats and the usual fruits/pastry selections. Very friendly and helpful staff. Only downside is current renovations.

StephanieB6605, Front Office Manager at Best Western Milwaukee West, responded to this review
Dear Mike1456, I am so glad that you enjoyed your stay with us! I am glad you enjoyed our amazing food options! We put a lot of effort into everything we do to provide the best experience for our guests! We look forward to seeing you stay with us again soon! Safe Travels, Stephanie Bernal Operations Manager

"Great place to stay!"

4
21/09/2018

Clean, modern room. Hotel was under renovation but that did not affect us on the 2nd floor. Loved all the little extras (earplugs by bed, night light in bathroom, clean remote, makeup remover in bathroom. We also checked out too early to take advantage of breakfast so front desk staff sent "to go bag" with granola bars, apples and water. What a nice touch!

"great price, friendly staff"

3
10/09/2018

The price was great, once I booked online, the lady at the desk refused to honor the price until i booked online. Other than that she was friendly and helpful. Pool was nice. it is a shared facility with an accompanying building, but there were no issues.

StephanieB6605, Front Office Manager at Best Western Milwaukee West, responded to this review
Thank you,JMBoston for taking the time to review us on TripAdvisor! I am so glad you enjoyed your stay with us! We look forward to welcoming you back to experience another wonderful time in Milwaukee! Safe Travels, Stephanie Bernal Operations Manager Best Western Milwaukee West

"Great experience in Milwaukee"

4
07/09/2018

Despite being under renovations, the hotel was centrally located for Miller Field, and having a restaurant onsite was great. The breakfast selection was second to none! The room itself was very spacious and comfortable as well.

"Awesome"

5
31/08/2018

Location is good, easy access, rooms fresjly refirbished, nice restaurant/bar attached, good bang for the buck! Only short term issue was the parking, due to extensive renovation on the outside of the hotel.

Stephanie B, Front Office Manager at Best Western Milwaukee West, responded to this review
Thank you, for taking the time to review us! I do hope you consider staying with us again. We plan to have the renovations completed by September/October of this year. Safe Travels, Stephanie Bernal Operations Manager

"Moving son into Marquette University"

4
29/08/2018

I have never been to Milwaukee so I wasn't too sure where to stay but I know Best Western so we booked this hotel for 5 nights We needed a place to stay while we moved our son into Marquette University. Our experience at this hotel was good, the staff are friendly and helpful, the hotel is going through improvement so there were some inconveniences with parking, doors being closed off and the lobby be under construction but we worked around all of this. The area is okay--but I wouldn't feel safe walking around at night plus there aren't any stores nearby but if you want to attend a Brewer's baseball game this is an excellent place to stay! The stadium is located up the street.I appreciated the free breakfast but felt there was a lack of fresh fruits and/or low calorie options. Overall, the room was clean, the staff nice, the breakfast decent and the location good. If needed, I would stay here again.

Stephanie B, Front Office Manager at Best Western Milwaukee West, responded to this review
Thank you so much for taking the time to review us! I am so glad you enjoyed your stay with us and the beautifully renovated and clean rooms we have. I am so glad you enjoyed our hot breakfast. We hope to provide you with a superior stay on your next visit back with us! Safe Travels, Stephanie Bernal Operations Manager

"Great value"

5
29/08/2018

I always choose best western when I can. My group of coworkers was rather large but check in process was a breeze. Attentive staff and comfortable beds. Welcome gift for diamond select members was nice compared to other hotels I've stayed at.

Stephanie B, Front Office Manager at Best Western Milwaukee West, responded to this review
Thank you,Micel R for taking the time to review us on TripAdvisor! I am so glad you enjoyed your stay with us! We look forward to welcoming you back to experience another wonderful time in Milwaukee! Safe Travels, Stephanie Bernal Operations Manager Best Western Milwaukee West

"Loved this hotel!"

4
21/08/2018

We stayed here on a visit to Milwaukee to see a Brewers baseball game. Booked it through Orbitz and after reading the reviews there decided it would meet our needs. It was listed as a two star hotel, but ratings on both Orbitz and Trip Advisor were primarily four stars. They are in the middle of updating the exterior but I believe that the interior has been recently remodeled. Our room wasn't ready so we were given an upgrade to a suite. Our room very nice with completely updated furnishings and was very clean. The light fixtures and all the electronics were quite modern with many options for charging your personal items. All of the staff that we encountered were very pleasant and helpful. The primary reason for picking this hotel was the proximity to Kelly's Bleachers so we could get their free shuttle to the game. We will definitely be back, this hotel certainly deserves more than a two star rating.

"John at best western"

1
15/08/2018

My visit was soured from the beginning. Large scale construction underway which included replacing building facia. After the fact it was pointed out to me they had it posted on their website. Well i didnt reserve from there website so found out only when i arrived. Was required to allow them a copy of my drivers licence or leave when i registered. Next morning while changing in my room looked to window(i was on 2nd floor) to see contruction worker on boom platform looking at me through my window.i complained to manager and management at best western headquarters. I received a very condecending reply from hotel manager which was completely unsatisfactory. My strong recommendation is to avoid the site. 1st the cinstruction which they make an effort to hide during e- reservations, secondly for the hotel policy requiring you to allow them to copy your id. Couple hours after i checked out, i received a call from gentleman in california(3500 miles away) to inform me he wsd emsiled a copy of my hotel invoice. I wsd infuriated at their lack of identity security. Finally, their complete lack of respect to me as a client during and after my stay. I will avoid any stays at best western and their affiliated partners.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We are sorry you were unhappy with your stay with us. It is our policy that we collect the identification of all individuals upon check in. At check in you mad your displeasure with this requirement known and you were offered the alternative to canceling your reservation and staying else where, in which you declined. As far as our exterior renovations we most certainly are not trying to hide anything. The notifications of such work has been posted online at every website we can since November of 2017. I have read over Nick's email correspondence with you where he attempted to make it right with you in which you declined everything he offered. And in reference to the email being sent to another individual that was the email that was provided to us, the system automatically sent the email upon your check out. It had nothing to do with lack of identity security as you reference. While we do everything in our power to ensure ours guests satisfaction in which we are very successful in doing in some cases such as this one we were unable to provide you with a resolution you felt was satisfactory and that we apologize.

"Convenient location. Caring staff. Clean rooms. Excellent beds."

4
15/08/2018

Even though the hotel was under construction and we lost power several times as well as there was alot of construction pounding behind our room, the stay was very comfortable and felt very safe. Loved having the restaurant downstairs for breakfast and a quick meal when we were running short of time. Would stay here again when we are in the area. All the area was extra clean including the pool area. A special thank you to Jackie and Nick, who took a special interest in our being comfortable and having everything we needed. Thanks Beast Western Milwaukee West...Lord willing we will be back.

Nick J, Manager at Best Western Milwaukee West, responded to this review
Thank you so much Marilyn for taking the time to review us! I am so glad you enjoyed your stay with us and the beautifully renovated and clean rooms we have. We hope to provide you with a superior stay on your next visit back with us! Safe Travels, Nick Jacobs Hotel Manager

"Worst hotel in the area"

1
15/08/2018

Booked a queen room, received a full. Told the front desk about the mistake and was told "sorry, we only have doubles. The rooms won't fit bigger beds." Really? Then why are queens available when making reservations? If you're selling those rooms, then you should have them. And the box springs are incredibly loud any time someone moves. My concerns were dismissed with a "Sorry you aren't impressed. "

Erik U, General Manager at Best Western Milwaukee West, responded to this review
I am sorry you were unhappy with your stay with us. There seems to be some confusion that I would like to clear up. You did book a room with one queen bed in which we do in fact have in the hotel. Two of them to be exact, both of which are located on the first floor. You had requested a room located on a higher floor in which we were originally unable to accommodate due to the location of the rooms with the queen size bed that you had originally booked. Upon your arrival you were not pleased to not have a room on a higher floor in which we accommodated for you and change your room but it no longer had the queen size bed you had booked it had the two double beds in which you received due to no rooms with a single king being available at that time. We did indeed attempt to accommodate you and are sorry you felt we didn't, unfortunately the room types, locations, and already booked reservations for other guests we did our best to accommodate your requests.

"Family Vacation"

5
09/08/2018

Had a great time here. Thank You to all the Employees that I came into contact with. You all did a wonderful job. Will definately stay here if we are back for another Brewers game. I had seen where people had complained about parking and I could see why. But, we took into consideration that there is construction going on around the building. Plus you need to factor in that the Hotel gets sold out.

Stephanie B, Front Office Manager at Best Western Milwaukee West, responded to this review
Thank you Regina A forr taking the time to review us! I am glad you enjoyed your stay and all of our staff members! I do apologize about our parking. When it is busy we do fill our spots quickly. I hope you have a chance to come and visit us again, so we may provide superior service to you! Safe Travels, Stephanie Bernal Operations Manager

"My Stay"

5
03/08/2018

The hotel was clean and the staff was very friendly and helpful. Check in was a breeze as I used the advanced check in. The room was adequate size, The bed was very comfortable and the shower was HUGE! The outside noise was minimal. Overall, it is a great place to stay!

Nick J, Manager at Best Western Milwaukee West, responded to this review
Thank you for taking the time to review us on TripAdvisor! I am so glad you enjoyed your stay with us! We look forward to welcoming you back to experience another wonderful time in Milwaukee! Safe Travels, Nick Jacobs Hotel Manager Best Western Milwaukee West

"Steps away from Miller Park"

5
31/07/2018

This Best Western is the best place to stay when visiting Miller Park. It is about a 5 block walk to the right field entrance. After the game you can also enjoy a brew at the bar at the hotel too. They are remodeling the front of the building and it should look great when finished.

Nick J, Manager at Best Western Milwaukee West, responded to this review
Thank you Robert C for taking the time to review us on TripAdvisor! I am so glad you enjoyed your time at the game, our hotel, our bar, and restaurant! We plan to have these exterior renovations completed the beginning of September, and we certainly look forward to how beautiful it will be! We hope to be of service to you again in the future! Safe Travels, Nick Jacobs Hotel Manager

"Milwaukee trip"

4
30/07/2018

Great time in Milwaukee, lot to see! Harley Davidson museum, Pabst mansion, lake front, and many more great locations. I would recommend this stop for anyone who likes history of the Midwest and Wisconsin.

Nick J, Manager at Best Western Milwaukee West, responded to this review
Thank you gselness for taking the time to review us on TripAdvisor! I am so glad you enjoyed the sights to see while you were here in Milwaukee! We hope to see you again soon! There is always more to see! Safe Travels, Nick Jacobs Hotel Manager

"STAY SOMEWHERE ELSE!!!!!!!!"

2
28/07/2018

The carpet in the room was wet! We thought it was because of the remodel carpet cleaning signs, NOPE! Carpet cleaners hadn't been there yet! YUCK! Was bombarded by 3 men in the am to "clean" the carpet while I was in the room! They didn't even do a thorough job, what a joke! The windows to the hotel across the road looked right into our room! Bathroom floor wasn't swept! WE LEFT a day early & went to a different NICE HOTEL! The only good experience was the daytime concierge. Not sure where the other reviews come from!

Nick J, Manager at Best Western Milwaukee West, responded to this review
Dear Tawshiel, Thank you for taking the time to review us. I am deeply sorry we were not able to meet or exceed your expectations. We do our best to provide excellent service to you and all of our guests. I do apologize about these 2 issues regarding the floor. These never should have occurred and we will take this response to heart and will learn from this. Thank you for bringing this to our attention. I do hope you consider staying with us again, so we may provide a superior service to you. Safe Travels, Nick Jacobs Hotel Manager

"Ballpark Fun!"

5
27/07/2018

We stayed for two nights. Walked to the ballpark both days. It was a very nice walk with a few nice bars along the way! The hotel staff was friendly & knowledgeable. The restaurant in the lower level has good food, drinks, & bartenders. There was a city block power outage for about 4hrs in the AM, no fault of the hotel!!!, and the staff did everything they could to eat us anything we needed! We hope to visit again soon!

Nick J, Manager at Best Western Milwaukee West, responded to this review
Thank you so much Trisha M for taking the time to review us! I am so glad you all enjoyed your stay with us, and I am glad you had fun on the walk over to Miller Park! I hope we have another opportunity to provide excellent service to you again soon! Safe Travels, Nick Jacobs Hotel Manager Best Western Milwaukee West

"Not Safe!!!"

1
26/07/2018

This hotel shares a parking lot with a apartment building, behind the hotel. Upon arriving there where people in the parking lot drinking large beers, begging for money and cigarettes. Will NOT recommend.

Nick J, Manager at Best Western Milwaukee West, responded to this review
Dear Sheron Gibson, We never like seeing one star reviews and as you can see we rarely do receive them. You are correct when you say we share a parking lot with an apartment building. We have a designated area for hotel guests only, the lot you are referring to is our overflow lot which is utilized when our hotel is high in occupancy. The owner of the hotel also owns the apartments behind us. I do apologize there were people drinking in the parking lot, begging for money and cigarettes. This does not reflect our standards and we do not tolerate this kind of behavior for any persons, hotel guest or not. I only wish you would have notified any of our staff immediately, so we could have dealt with it right away. I want to thank you for being a Best Western Rewards member and I am truly sorry you do not recommend our location. I hope you do consider staying with us again, so we may be able to provide superior service and show you that our location is safe. Safe Travels, Nick Jacobs Hotel Manager

"Accurate & Honest Review"

2
25/07/2018

Probably the most misleading property description I have ever experienced. The exterior is going through renovations so that needs to be taken into consideration. The rooms have been updated in the past year however I just don't understand, with the large size of the rooms, why they went with double beds. And folks, I honestly doubt they are actually doubles because they're so small. My wife and I are average sized people and it was laughable how small the bed was. Although the room was renovated, there is an exhaust fan mounted on the side wall of the shower and the tile job was very poorly done. THE WORST PART was the room above ours. The floors squeeked so badly when they were walking around up there that it woke us up and we had to turn up the volume on the TV at times. I've never heard that at a hotel. The breakfast was undesirable. They had no pancake mix and the eggs were swimming in liquid. It was so unappealing we left and ate at IHOP down the street. We have stayed at many, many Best Westerns over the past 20 years and this is the only one we will not return to.

Nick J, Manager at Best Western Milwaukee West, responded to this review
Thank you Craig P for taking the time to review us. I do apologize that we did not meet your expectations during yours stay with us. I want to apologize that you were inconvenienced by the noise of other guests staying above your room. If at any time, at any hotel, please notify the front desk of any noise disturbances, so we may be able to assist in providing all of our guests with a sound night's rest. Also, I am sorry you found our breakfast undesirable. I have notified my breakfast staff of your concerns regarding no pancake mix and the eggs. We do have a large variety of food available aside from these 2 if these do not suit your needs. I do hope you consider staying with us again to see the improvements we have put into place. Thank you. Safe Travels, Nick Jacobs Hotel Manager

"Wonderful hotel and staff"

5
24/07/2018

This is probably the best hotel I have ever stayed in. It was me, my 3 kids who are 9, 7, and 4 and my dad who is in his 70's. We stayed a week and used the pool everyday, which was my kids favorite part of the vacation. It was very nice and relaxing. The breakfast was amazing and even better that it was included. I also love that the breakfast was served a little later than most hotels and there was so many choices. The kids favorite was the pancake maker. We also used the room service and ordered a pizza which was also good. The only thing that could make it better is the parking but there isn't much they could do about that. Just have to make sure you come back to the hotel earlier. I had to park far away one night and walk back to the hotel.

Stephanie B, Manager at Best Western Milwaukee West, responded to this review
Thank you RachelS for taking the time to review us! I am glad you enjoyed your stay and our amazing breakfast buffet! I do apologize about our parking. When it is busy we do fill our spots quickly. I hope you have a chance to come and visit us again, so we may provide superior service to you! Safe Travels, Stephanie Bernal Operations Manager

"Short business sta"

2
22/07/2018

BW undergoing renovation of exterior but interior most satisfactory. Parking in short supply but overall Site is well maintained and will be one of top sites when renovation complete.Staff friendly and exttremely knowledgeable of area and available offste ameniries.

Stephanie B, Manager at Best Western Milwaukee West, responded to this review
Thank you Royaly for taking the time to review us! I am glad you enjoyed your stay with us! We hope to see you next time you are here in Milwaukee! Safe Travels, Stephanie Bernal Operation Manager

"Good hotel, a bit out of downtown"

4
18/07/2018

Had a nice stay here. Hotel is a bit out of downtown, you need about 30 minutes by bus (bus stop is just a few steps from hotel). Breakfast is good. Everything you need is usually there (hot and cold food and drinks). Hot food varies daily. Rooms are clean and staff is very helpful

Nick J, Manager at Best Western Milwaukee West, responded to this review
Thank you Kuhbaer for taking the time to review us! I am glad you enjoyed your stay with us! We hope to see you next time you are here in Milwaukee! Safe Travels, Nick Jacobs Hotel Manager

"'Horrible Stay""

1
12/07/2018

I booked this hotel due to the close proximity to Miller Park and the good reviews. Well this was an experience that we won't soon forget I had called a week earlier and asked if we could possibly get an early check-in as we were meeting friends on a tour. We arrived to check-in at 1:30 and was told by the man at the front desk that"No, this was not possible"! Even though he was rude,I explained the situation, he said we had requested a king size bed and that was impossible right now. My husband asked if anything else was ready, that we take that and he said no and he was not rushing anyone to clean, So we left and checked in at 7:00 and when we got to the room, the phone was nowhere to be found remote for tv was missing, smoke alarm beeping.Good job cleaning! The next morning the electric went out. My husband was in the shower and hollered to me to get the shampoo, and no shampoo in the bathroom.Electric out, so walked 3 flights of stairs down to front desk for shampoo and back up. They said everyone had better get breakfast now before it gets cold, the hotplates were electric. So people in the hotel were getting their food and eating in the dining area or taking it to their room. I got mine first and took it up to the room and then my husband went and when he started back up to the stairs, someone in hotel service hollered at him and said he couldn't take a glass plate to the room when myself and others already had, he slipped on the stairs and fell. Skinned his knee and shin bone.my husband is 67 years old. He had to keep getting bandaids from the hotel to keep it from bleeding on his clothes.The sheets were not changed for 3 days, I had to ask for soap, nothing was ever replaced. when I complained about the sheets, all I heard was Its a green hotel!!!! We were told that we would get a credit to our bill for all the issues,so I asked the same rude guy that we talked to when first tried to check-in, when we checked out about the credit and he said he would ask the manager at 2:00. We did get two different credits, but doesn't add up to even one nights stay. We asked to have him e-mail a copy of the revised bill, never did. I had to call my credit card company to find out the bill! I contacted BW customer service about all of this and the manager was supposed to contact us,never did. But he told them he did. I will say the restaurant and breakfast food is very good at this hotel, but we will never stay there again!

Nick J, Manager at Best Western Milwaukee West, responded to this review
Dear Mr. and Mrs. Combs, First of all I would like to apologize for any misunderstandings. I would like to clarify them for you. I understand that you called previously for an early check in. Based on our hotel policy we do allow early check in if the room is available. Of course if the room is not vacant and not clean we will not be able to do this for you. We are a small hotel with only 62 rooms. We were sold out the previous night, so we were not be able to check you in early. Our check out time is 11AM. As J, the man at the front desk, explained to both of you when you came to check in at 12:04PM, we did not have any vacant ready rooms for you. I did go over the visual and audio footage of your initial check in and J was not being rude. He explained our policy for early check in and he said that if we have the room ready we are glad to get you in. You did check in at 4:11PM, not 7:00. The TV remote and phone were in the room, I am sorry you were unable to locate them immediately. I do apologize that we lost power Sunday morning, this was due to We Energies cutting power to our location and several other businesses in the area to do emergency maintenance. Regarding breakfast, we did allow guest's to bring food to their room due to the power going out. We, however, do not have any glass plates. I do apologize your husband fell on the staircase. We do have incident reports to fill out in the event of a situation like this, otherwise in minor situations we do have a first aid kit to help. I did receive your complaint about the sheets not being change, but I did not receive this until after you had checked out. We have a 24 hour staff that is here for our guests and they are able to either change your sheets, or relay to our housekeeping department that you have requested your sheets be changed. We did credit you twice which is correct. I did email you your receipt. As I explained, we reduced the first night's cost for you and posted an adjustment on the room rate for the second credit. I have been in contact with you through email and via phone calls. If I can be of any further assistance please do not hesitate to let me know. I am sorry you did not enjoy your three night stay with us. Nick Jacobs Hotel Manager

"Great hotel"

5
11/07/2018

We chose the hotel based on location the room was great it had just been remodeled and was very clean and beautiful. The staff was very friendly. The complimentary breakfast was so good lots of choices in food and beverages We would definitely stay there again

Nick J, Manager at Best Western Milwaukee West, responded to this review
Thank you so much for taking the time to review us! I am so glad you enjoyed your stay with us! I am glad you liked our recently renovated rooms! Come and check us our when we finish our exterior! We hope to see you again soon! Safe Travels, Nick Jacobs Hotel Manager

"Came to see the Brewers play"

5
10/07/2018

The hotel is under renovation but in all honesty it didn't affect our stay what so ever. Nick at the front desk was excellent to deal with and so helpful with any questions or concerns we had. Parking is full every night but we always found a spot no problem. The room we had was a king room and was excellent. Staff were great! We eat in the Pub downstairs pizza and wings were great. Had the Rueben sandwich very good couldn't eat all the fries. The staff (Brooke, Julia) were great and a ton of laughs. We met a lot of ball fans over a beer or two, and had fun and laughs. The hotel is close to the ball park and is an easy walk. Go right out of the property to the second set of lights cross the street and walk to the stadium. Lots of people walk to the games NO concerns or worries with safety at all. We recommend this hotel to anyone wanting to go to the Brewers ball games.

Nick J, Manager at Best Western Milwaukee West, responded to this review
Thank you so much for taking the time to review us! I am so glad you enjoyed your stay with us! I am glad you enjoyed your time with us during the Brewer games! We hope to see you again soon! Safe Travels, Nick Jacobs Hotel Manager

"Fun getaway"

5
09/07/2018

Love staying at Best Western and this was no exception. Within walking distance to Miller Park.Even though there were external renovations going on, it didn't hamper anything. The room was wonderful, spacious and comfortable, complete with a kitchenette and jetted tub. Service was great, from the front desk to the bar service. Breakfast was good, numerous choices. After reading other reviews I was concerned about the parking, but it was not an issue at all. The only downfall was that the in room internet was slow, which was unusual. Overall a great place, I will stay again

Nick J, Manager at Best Western Milwaukee West, responded to this review
Thank you so much for taking the time to review us! I am so glad you enjoyed your stay with us! I am glad you enjoyed our recently renovated interior! We plan to have the exterior finished this year! We hope to see you again soon! Safe Travels, Nick Jacobs Hotel Manager

"Enjoyed the stay"

4
05/07/2018

We stayed for two nights during Summerfest. The room was great, the staff were helpful. Breakfast was pretty good as well. We used the pool and hot tub and enjoyed it. Even though they were in the midst of remodeling, the say went very well!

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Thank you Lisa B for taking the time to review us! I am so glad you enjoyed your stay with us while you were in town for Summerfest! I hope you enjoyed the time to relax in our pool and hot tub and then awake to an amazing hot breakfast buffet! I am also glad our ongoing renovations had little effect to you during your stay with us! We hope to see you again soon! Safe Travels, Nick Jacobs Operations Manager

"Great place to stay"

4
05/07/2018

Great place to stay, close to Miller Park. Close to shopping as well, if needed. Room was clean and comfortable. Beds were comfortable. There was some work going on outside of the building but we were on the 3rd floor and didn't hear it at all. The only negative is elevator is small but it does the job.

"Business Stay - Best Western Milwaukee"

4
05/07/2018

Excellent Hotel - currently under remodel and a bit disruptive. Location was excellent to my business and ballpark. Rooms are clean and updated. Restaurant has excellent food and very good service. I will return to this hotel on my next business trip.

"Great location near Miller Park"

5
01/07/2018

This location was only a fifteen minute walk to the ballpark. Staff is super friendly and helpful. The pub downstairs is an awesome atmosphere for having a drink, food and watching a game! Two thumbs up on the food and service!

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Thank you so much for reviewing us! I am so glad you enjoyed your stay with us! I am also glad you enjoyed the short walk over to Miller Park! I will let our restaurant and bar manager know you enjoyed the atmosphere, service, and food! We hope to see you again soon! Safe Travels, Nick Jacobs Operations Manager Best Western Milwaukee West

"Renovations aside! Decent clean hotel!"

4
28/06/2018

I enjoyed my stay.. Decent service nice breakfast and comfy beds!Be honest and upfront if the amenities are not available... The pool fitness room etc... Rooms were clean and they were central ro activities. Nice giest services and the bar was an added amenity.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Dear Diamond J, Thank you for taking the time to review us on Tripadvisor! I am so glad you enjoyed your stay with us! We take pride in our clean and newly renovated rooms! We hope to have the pleasure of servicing you again soon! Safe Travels, Nick Jacobs Operations Manager

"Best so far"

5
18/06/2018

New, modern and the most efficient, polite and knowledgeable staff. Easy check in and check out. Comfortable seating at breakfast. The roms and halls were quiet, several children in the building for a wedding and only knew they were during breakfast.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Thank you Sheryl W. for taking the time to review us! I am glad my staff and I were able to provide excellent service to you during your stay with us! We hope to see you again soon! Safe Travels, Nick Jacobs Operations Manager

"Fantastic"

5
14/06/2018

We have nothing but good reviews to give Nick and this hotel. All staff friendly, helpful and very efficient! Any info we needed to get around Milwaukee was readily given. We thoroughly enjoyed our stay and this conveniently located hotel. Thanks, BW!

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Thank you for the amazing review! I am so glad my staff and myself were friendly and helpful. We strive to provide excellent service! I am glad you enjoyed your stay, and we look forward to see you again soon! Safe Travels, Nick Jacobs Operations Manager Best Western Milwaukee West

"Close to miller park"

5
07/06/2018

Close to miller park. easy walk to game. rooms are nicely remodeled. A little construction going on on outside of building. Restaurant was good. Near other bars and restaurants. Parking is a little tight.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Thank you for taking the time to review us on TripAdvisor! I am glad you enjoyed your time with us including our great location, newly remodeled rooms, and food options! We hope to see you again soon! Safe Travels, Nick Jacobs Operations Manager

"Great stay!"

5
05/06/2018

It was a great 4 night stay for us! We had a great time. The rooms were very good, & clean!, the breakfast was also very good! Nick at the front was very helpful, & friendly! We will stay again soon, if rooms are available, The restaurant has a very GOOD pizza!! PS, do not let the outside construction scare you!! Its a good place to stay when going to a ball game at Miller Park!!

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Dear cale98, Thank you for taking the time to review us on TripAdvisor! I am glad you enjoyed your time with us in Milwaukee and enjoyed our amazing breakfast buffet, newly renovated rooms, and our pizza! Thank you for the compliments, I do appreciate them. I am also glad you enjoyed your stay during our renovation times. It is exterior, so most of it does not affect any of the guest rooms/interior, but I am still glad it did not frighten you away! We look forward to seeing you stay with us again for another ball game! Kind Regards, Nick Jacobs Operations Manager

"Great hotel at a great price!"

5
05/06/2018

We stayed here while visiting our son, who just moved to downtown Milwaukee. They are renovating the exterior of the building, but it didn't affect our stay at all. Our room was updated and beautifully decorated. The room was clean and the beds were comfortable. There is a restaurant downstairs with a delicious and free breakfast buffet. They had 2 kinds of eggs, 2 kinds of potatoes, sausage, pancakes, bagels, english muffins, muffins, cereal, oatmeal, yogurt and various juices and hot drinks. This was actually the best hotel breakast we've ever had. The restaurant / bar is also open in the evening and serves a variety of foods. This was a nice hotel at a great price. We plan to stay here again in the future.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Dear UrbanNatureGirl, I am so glad that you enjoyed your stay with us! I am glad you enjoyed our amazing food options! We put a lot of effort into everything we do to provide the best experience for our guests! We look forward to seeing you stay with us again soon! Safe Travels, Nick Jacobs Operations Manager

"Fun family trip to Miller Park"

4
01/06/2018

Despite the renovations being made, we really enjoyed our stay mostly because of the excellent staff and the location from Miller Park (out walk there was only about 20 min.). We had a few minor issues that were handled courteously from the wonderful staff who always greeted us with a smile.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Thank you for taking the time to review us on TripAdvisor! We are glad you enjoyed your time with us in Milwaukee, and I am glad my team was able to provide excellent service! We hope to see you again soon! Safe Travels, Nick Jacobs Operations Manager

"Don't let the outside renovation full you..."

5
31/05/2018

Loved this hotel! Only a mile from Miller Park. Our room had a small kitchenette which was a nice surprise. Our room was so modern and beautiful as was the entire interior of the hotel. Pool was bigger than an average hotel pool. The large beach towels found in room were perfect Staff was over the top friendltly! We enjoyed the resteraunt and lounge too! Breakfast was Ok! But worth the stay We will be back next year!

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Thank you Lisa for taking the time to review us on Trip Advisor! I am so glad my staff and I were able to provide excellent service to you during your stay, and that you enjoyed your stay with us! Our renovations are estimated to be completed this year, so it will be even more marvelous during your next stay! We look forward to welcoming you back to us! Safe Travels, Nick Jacobs Operations Manager

"#ThisIsMyCrew"

4
30/05/2018

Our room was clean and comfortable. The hotel staff was friendly and hospitable - especially Nick. The hotel was conveniently located within walking distance of Miller Park. We look forward to our next visit.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Thank you for taking the time to review us! I am glad my staff and I were able to provide excellent service to you during your stay! Thank you for staying with us, and we look forward to welcoming you back soon! Safe Travels, Nick Jacobs Operations Manager

"Anniversary trip"

5
30/05/2018

We booked the hot tub room and we were delighted to have that tub. It was wonderful! The hot breakfast had great variety and the hot food was hot! We always book a hotel with hot breakfast. Its nice to eat in house versus finding a restaurant elsewhere. The Bar/ restaurant downstairs is also a plus! Food was excellent and the service was as well.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Thank you for taking the time to review us! We appreciate you staying with us, and we are glad you enjoyed your stay! We are proud of our always improving hot breakfast buffet. Also, I will send your kind regards to our servers and chefs in our bar and restaurant as well. Thank you for staying with us! We look forward to seeing you again soon! Safe Travels, Nick Jacobs Operations Manager

"Nice hotel."

4
29/05/2018

Nicely decorated & rooms were very clean. Delicious free hot/cold breakfast items every morning. Our only complaint was the parking lot - doesn't seem to be enough spaces - we had to park in the street.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Thank you for taking the time to review us! I am glad you enjoyed your stay and our amazing breakfast buffet! I do apologize about our parking. When it is busy we do fill our spots quickly. I hope you have a chance to come and visit us again, so we may provide superior service to you! Safe Travels, Nick Jacobs Operations Manager

"Great Hotel! Great Experience"

5
21/05/2018

I was in Milwaukee for my daughter graduation. Was the first time there and this hotel make me all very easy and comfortable. I check in late and they already had all my stuff to help me very fast. The employee was very kind, the room was very pretty and clean. The breakfast was a mega plus, different foods (Egg, sausage, bacon, donuts, breads, pancake, coffee, juices, even yogurt!!). I recommend this place to eat too. The calzone and the hamburger was so so so good. Place is very secure, it has a Target and a Walmart walking distance. If you look a place to stay in Milwaukee, choose this hotel. I recommend it!!!!

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Thank you for the amazing 5-star review! I am glad you enjoyed your stay with us! We look forward to you staying with us again, so we may provide superior service to you! Safe Travels, Nick Jacobs Operations Manager

"Family Stay"

3
21/05/2018

We stayed here for 2 nights, there were pros and cons. We arrived and had a difficult time locating the entrance because it is under construction and blocked off completely. There were no signs or anything indicating how to get into the hotel. After about 15 minutes we found the back alley and parked, parking is very small and tight. Then we had a hard time finding how to actually get into the hotel, thankfully one of the construction workers told us if we pressed a button on the doors we could get in. After checking in we got to our room and it was small and tight! So small that it was difficult for my daughter and me to walk side by side at the end of the beds. I wish I had taken a photo to show how small the space is between the beds and the desk/dresser. However, it was adequate for what we needed for a couple nights. The beds are pretty high off the ground, my 5 year hold had a hard time getting up by herself, but they were comfortable. There were also plenty of pillows, we usually have to request more but this time we didn't. Our first night we ate off property and when we got back we used the pool. When we walked in we were hit with the smell of chlorine, it was very strong! We were down there for about an hour before people started coming in from the attached apartments. It wouldn't have been a problem but they were drinking and swearing loudly, I didn't want my daughter around that so we left. The next morning we got up and ate breakfast, it was a good variety and all hot and fresh! My daughter had the pancakes and loved the automatic pancake maker. There were quite a few topping choices available, it was a nice change from the usual butter and syrup! She chose strawberries, chocolate chips and whipped crème! I tried the oatmeal but it was way too watery so I ended up with the yogurt, some fruit and toast. My husband had the eggs, potatoes, sausage and a bagel. Loved the variety of beverages offered, not just your standard coffee, orange juice and apple juice. That night we ate at the onsite restaurant and it was great! Service was quick and friendly. The pretzel was HUGE! It was easily a meal for the 3 of us, however we had ordered pizza and a steak sandwich so we packed up 3/4 of the pretzel and ate it later in our room. The pizzas were delicious cooked perfectly! I don't know if we would stay here again, the issues with the entrance and the size of the rooms was a turn off. But it wasn't a huge deal, just an inconvenience.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Dear Cathy0216, Thank you for taking the time to review us on TripAdvisor! I do apologize about our ongoing renovations. We plan to have our exterior completely done by August of this year. I am glad you enjoyed your stay wish us including our breakfast and restaurant. I do apologize about the issues you encountered during your stay. If anything is not exceeding your standards we would like to know how we can help. We do have larger rooms available than our standard rooms. They would be our Kitchenette rooms. I would recommend this for your next stay with us! I do hope you give us another chance to provide superior service to you! Thank you for staying with us. Safe Travels, Nick Jacobs Operations Manager

"Caution: Noisy construction going on"

3
12/05/2018

I was in Milwaukee for one night for a concert (Steven Wilson @ the Pabst Theater). When I first arrived I noticed the renovation construction going on. When I checked in I asked for a room away from the construction and was accommodated. Room was decent and clean, had it's own kitchen plus an in-room safe but upon entering I noticed the room was a little hot and stuffy. Tried the air conditioner and it did not work. I informed the front desk and they said they were upgrading the electrical systems so the A/C was not currently functioning. Also I was kept awake by noisy guests in the room directly above me. This is an older building so it's not as soundproofed as newer properties. Fortunately, earplugs were provided in the room. Very good continental breakfast selection although the pancake maker was not working properly. Had to call over an attendant twice to get it going. Despite the issues I'd stay here again next time I'm in town for a concert.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Dear Ted, Thank you for taking the time to review us. We appreciate you staying with us, and we value your business. I am glad my team was able to accommodate you during these times of renovations. We look forward to seeing you again soon! There will certainly be many concerts in the nearby future with Summerfest coming up so quickly! King Regards, Nick Jacobs Operations Manager Best Western Milwaukee West

"Nice night of rest"

5
10/05/2018

Comfy king bed made for a great night's rest. Staff was friendly and always had a smile when approaching the front desk. Rooms were clean and it was nice to know that they sanitize the TV remote each day.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Dear mroutheau, Thank you for taking the time to review us! We appreciate you staying with us. I am glad my staff and I were able to provide nothing but excellence service to you and your guests while you stayed with us. We are also proud of our green clean remotes. Thank you, and we look forward to seeing you again! Sincerely, Nick Jacobs Operations Manager Best Western Milwaukee West

"Brewer game Stay"

4
08/05/2018

This was a great location to Miller Park for a Brewer game we attended last Saturday. The rooms were clean, updated and nice. The bar/lounge was nice. Breakfast was good. Overall it was a really nice stay. The website does state that it is

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Dear Jaclynn, Thank you for the review on Tripadvisor! We appreciate you staying with us, and we are glad to receive feedback from you! We are glad you enjoyed your stay, and had an overall nice experience! We look forward to seeing you stay with us again! Go Brewers! Sincerely, Nick Jacobs Operations Manager Best Western Milwaukee West

"Great place to stay!"

5
06/05/2018

Nice room, great food at pub/grill with very good prices, nice pool and very polite workers. Located only a few minutes from Miller Park. Room is setup nicely with microwave, refrigerator, tv, desk and ability to print to computer.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Thank you for the amazing review! We are proud we are able to provide nothing but excellent service to you and all of our guests. We are glad you enjoyed our countless amenities. We look forward to seeing you again soon! Kind Regards, Nick Jacobs Operations Manager Best Western Milwaukee West

"nice place"

4
02/05/2018

Nice clean and friendly place. Parking is tight and not very big. Hotel is easy to find. Room was clean. Grill and bar in hotel was nice. We stayed there before and will use it again. Very close to Miller Park.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Dear John F, First I would like to start by saying thank you for taking the time to review us on! We greatly appreciate it and we appreciate you staying with us. Secondly, we have just begun our renovations that will conclude with an expanded parking lot which will make it easier for you and all future guests to park. I am glad we were able to provide superior service, and we look forward to seeing you again! Kind Regards, Nick Jacobs Operations Manager Best Western Milwaukee West

"best western-milwaukee"

5
02/05/2018

rooms clean and spacious, staff was friendly and helpful. I stayed for 2 weeks and had no issues the breakfast was good and hot every morning and the bar/restaurant was good. the pork chops and ribeyes were excellent

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Dear Brad Adams, Thank you for taking the time to review us on Tripadvisor! We greatly appreciate it, and we appreciate you giving us the opportunity to provide excellent service to both you and to Kevin. We are glad you enjoyed everything and we look forward to seeing you again next time you're in Milwaukee! Sincerely, Nick Jacobs Operations Manager Best Western Milwaukee West

"Great Visit!"

5
27/04/2018

Here to check on a sick relative in short notice. The front desk gentleman when we checked in was so nice and helpful. It snow s while we were there and the same young man came out and cleaned off our car so that we could leave.

Nick J, Front Office Manager at Best Western Milwaukee West, responded to this review
Thank you so much for taking the time to review us! I am so glad I was able to provide excellent service to you while you stayed with us! I hope you have another chance to see us soon, and hopefully it will be during better, warmer weather! Kind Regards, Nick Jacobs Operations Manager Best Western Milwaukee West

"Nice stay & convenient location."

5
21/04/2018

Overall, the experience went well and nice accommodations. Room was attractively decorated, modern, and the bathroom was very clean and spotless. Breakfast was excellent with dozens of choices; internet was okay speed; and despite very busy location it was fairly quiet.

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
Thank you for taking the time to review us on TripAdvisor! We appreciate you staying with us and we are glad to see you enjoyed your stay! We look forward to seeing you stay with us again soon!

"POOR customer service"

1
15/04/2018

I have a complaint about the Best Western located at 5501 National Avenue, Milwaukee, Wisconsin I live in Iowa. My mother passed away two weeks ago. Every year at Christmas my mother would host a pizza party for the whole family. I contacted this Best Western and spoke with Matthew the manager of National Pizza located on premises. I explained that I wanted to host a pizza party after my mother's funeral on April 17th for about 30 people. It would require the restaurant opening about two hours ahead of their normal opening. Matthew said absolutely - just check in with him when I checked into the hotel. I then made my reservation for a room through national reservation desk. Nick, the local manager called me later that evening. I drove almost 7 hours through a blizzard to get to Milwaukee. When I arrived, there was no one at the front desk so I went into the pizza restaurant to speak with Matthew. I was advised that he had been let go two days prior. I was told to speak with Julia. I did and she informed me that they don't open until 3 pm. I fussed at her that I had an arrangement. She just kept insisting they don't open until 3 pm. I asked is there no way? She replied no. I went up to the lobby to speak with Nick. His only option was that I not check in at all. After having driven 7 hours through a blizzard I was not interested in getting back in my car to try and find someplace to accommodate me. There was absolutely NO customer service.

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you Ms. Frye for reaching out to us. We are sorry for your loss, but as discussed with you this weekend our Pub and Grille does not open until after 3pm. If you would have liked to dine in the Pub and Grille for pizza we could have accommodated you in our restaurant after it was open. Nick cancelled the reminder of your stay as requested and we hope that your were able to find a venue to accommodate you and your guests for the time frame you needed. Sincerely,

"Great stay."

5
15/04/2018

I was out here for work and stayed at a different major hotel for the week but unexpectedly had to stay another day. I found the best western. The breakfast that is offered here is better than any other hotel I've stayed at.

Julia J, Manager at Best Western Milwaukee West, responded to this review
We are pleased that we were able to accommodate you on your last night here in Milwaukee and that you enjoyed our hot breakfast buffet. We hope in the future when you travel again to the Milwaukee area we are able to take care of your lodging needs and wish you happy travels!

"Let's go Brewers!!"

3
13/04/2018

We stay at this hotel every time to go to Miller Park! The hotel staff is great and the rooms are always nice! We love hanging out at the bar downstairs before and after the games. If you want good service, ask for Janette she's awesome! If you want crappy service then Matt is your guy. Unprofessional, rude and not friendly at all. I want to give a 5 because everything else about this hotel is great but he nearly ruined the high we had from winning Friday night :( and what's up with no pizza after 11pm?

Nick J, Operations Manager at Best Western Milwaukee West, responded to this review
We are glad to see you enjoyed your stay with us and you stay with us frequently. I will let Jeanette know you appreciate her service. I do apologize about any other issues you had during your stay. I assure you we will deliver superior service for you during your next stay with us. Also our restaurant normally closes at 11PM Monday-Saturdays. If you call ahead they can make the food ahead of time for you to pick up! Thank you again for staying with us! Sincerely, Nick Jacobs Operations Manager

"Best little gem"

5
10/04/2018

Best stay in a long time and where Best team ever Very friendly and courteous couldn't ask for better Room have all been redone superbly Will definitely return on the next stay in Milwaukee Wisconsin Perfection to and above Awesome work team

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you so this great feedback. I am so pleased with my staff and appreciate this response you have given us regarding the service your received here during your stay! We will love to see you again when you return and if there is anything we can do to make your stay even more enjoyable, please do not hesitate to ask!

"Love this location.. Just not new staff at bar"

5
09/04/2018

Love this location and the hotel, my husband and I have been coming here for the last 10 years for Brewer games. They have a couple of new staff members in the bar lounge area and they were very disrespectful. Was not very welcoming like it always has been in the past.

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you so much for your response. I am pleased to hear your enjoyed your stay here with us and the years of patronage that you have given this hotel. I will reach out to the Pub and Grille to see what was going on with their new employees and apologize for and disrespect that occurred when you were down there. I hope that we will have the privilege to accommodate you and your husband again in the future and wish you happy travels. Sincerely,

"Cubs Game!"

4
08/04/2018

We traveled to Milwaukee to see the Chicago Cubs play the Milwaukee Brewers. This hotel was very close to the ballpark. The rooms were updated and clean and the breakfast good. We would stay here again.

Julia J, Manager at Best Western Milwaukee West, responded to this review
We are pleased to hear you enjoyed your guest rooms and our hot breakfast buffet when you came to visit Miller Park. We do not shuttle to the stadium, but being less then a mile away our guests can take advantage and walk right on over! We offer a great Pub and Grille on site as well for before and after the games that advertises weekly food specials, a kid friendly atmosphere and made from scratch pizzas. We hope to see you again for another game day!

"Trip to Brewers Game"

5
06/04/2018

We had a great experience from hotel room to restaurant, free breakfast which was incredible. The location was perfect as we went to the Brewers game and it was only 1 mile away. We could have walked to the game if we were not tailgating. Everyone was very friendly and helpful. I would definitely recommend this hotel.

Julia J, Manager at Best Western Milwaukee West, responded to this review
I am pleased to here you enjoyed your stay here with us along with our complementary, hot breakfast buffet. We offer a wide variety of items to choose from such as scrambled eggs, sausage, bacon, breakfast burritos, biscuits and gravy, French toast sticks, pancakes and so much more!. We try to make sure each guest's has something they will enjoy at our buffet so they will be off to a good start in the morning exploring our great city of Milwaukee. We hope to see you again when you visiting the area maybe for a Brewer's Game, Summerfest, or even Wisconsin's State Fair! Happy Travels,

"Clean and friendly!"

4
03/04/2018

Proximity to Miller Park and V.A. Med Center is very handy. The hotel, our room, lounge/restaurant and pool area were clean. Nick, at the front desk, was very helpful and efficient at check-in. Bar/restaurant staff was efficient and fun. The two entrees we ordered were cooked properly and delicious. The pizza looked and smelled yummy. From National Avenue, there is no left turn onto Miller Park Way, so check at hotel for best route into Miller Park, don't assume! Parking lot is small.

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you for this great response regarding your recent stay here with us! We are pleased you enjoyed your room accommodations and guest facilities. We would love to see you back again this year yet for another game and wish you happy travels! Sincerely,

"Never Again!"

1
03/04/2018

Think again if you're in the Milwaukee area. Upon check-in the room wreaked of smoke. It was opening day of baseball so all the rooms were booked. When we went to use the shower the soap was left in the room from the previous renter and the floor was very sticky. The next morning we discovered glass that was broken on the bathroom floor. When I asked the manager to come up she said it would take 30 minutes for maintenance of housekeeping to come in and clean up the area. Needless to say most of my family didn't even use the showers due to the filthy condition. I could over hear the conversation from the GM to her district manager and she said that we lied about the soap because it did not have the "Best Western" logo on it. In my 20 years of hotel management and travels this is the worst place yet! We will not be coming back due to safety concerns of wires hanging down from the ceiling where the smoke detector was supposed to be.

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you Bryan for reaching out to me regarding your concerns here during your stay. When we spoke in the morning you brought to my attention that there was glass all over the floor in the bathroom that your wife found when she went to take a shower. Both myself and maintenance offered to go up to the room immediately and see where the glass came from. You would not give us permission to access the room because your wife was in the shower. I asked for you to call down and let us know when we could get into that room to take a look at what was going on. You came back down an hour later and demanded a full refund on your night's stay because the smoke detector in your room you said was now hanging off the wall and you felt it was a safety concern. At this point again Maintenance asked to get into the room which you refused. After you left maintenance entered your room. The smoke detector was taken off the wall and found wrapped inside a pillow in one of the dresser drawers. No glass was anywhere to be found either on the floor, in the garbage, etc. We want our guests to enjoy their stay with us and customer satisfaction is our top priority. I only wish we were able to find the issues that you stated to me that was going on in your room. Sincerely,

"Spring of 2018"

5
02/04/2018

I have stayed here on business since last spring, weekly for 2-3 days at time. Never had an issue. Always a good stay. Service personnel are excellent. Facility is very good. Location is very satisfactory. Easy to access from freeway.

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you so much for this review. This will be shared with my entire staff so they know how far their efforts go! We appreciate your constant patronage and will strive to continuously offer you the service and accommodations that you deserve. Until we meet again next week, we wish you happy travels! Sincerely,

"Milwaukee's West Gem"

5
28/03/2018

The hotel has a great staff, perfect location that is close to everything. Accessible by public transportation, onsite parking, pool and restaurant onsite. Downtown, Walker's Point, Third Ward, Grand Ave and plenty of places to eat are just a short drive from the hotel. VA Hospital and Clinic short walk.

Nick J, Front Office Manager at Best Western Milwaukee West, responded to this review
Thank you for the amazing review! We are glad to see that our staff was able to provide nothing but excellent service for you! We are also glad to see you enjoyed your time with us in the city of Milwaukee! We look forward to seeing you again soon! Sincerely, Nick Jacobs Operations Manager

"Comfortable, updated rooms, great pool"

5
27/03/2018

This hotel has obviously been updated- the rooms and bathrooms are quite lovely and comfortable. The pool was large and in good condition- beautiful tile around the pool, with plenty of seating and tables on the pool deck. The breakfast was nice and varied, although my son was hoping for plain scrambled eggs, but there weren't any. He enjoyed the pancake machine, though- I hadn't seen one of those before. There was a good assortment of breads, muffins, bagels, croissants, donuts, cereals, yogurt, oatmeal, fruit, biscuits and gravy, sausages, tortillas, and a hash brown scramble. There was a coffee machine with a big variety of flavors, and 4 different juices. Very nice. The front desk staff was incredibly friendly and helpful. One complaint was that the walls were definitely not soundproof- we could hear people's doors closing noisily. But it wasn't a problem when we were trying to go to sleep. Also- the laminated information cards in the room state that there are pool towels available in the pool area, but there aren't. They are actually in the closet in the rooms, so the cards need to be updated. Fairly minor issue.

"Friendly & efficient staff with a great breakfast in a noisy hotel"

3
19/03/2018

We have stayed at this location several times, but this time it will likely have been our last. Despite the friendly service in the reception, the breakfast area and in the lounge and restaurant, the noise from the parking lot and the people who walked non-stop like elephants above us was too much this time. Also, we had an upgraded king room with a lovely kitchen, but the huge room lacks useful furniture. The tiny round table outside the kitchen is good for nothing much. There is no desk and chair. There is no dresser or furniture for luggage. The room has one small lounge chair with no foot rest. There were no luggage racks. The two reading lights next to the bed our ultra-modern in style with no shades. The bright lights are annoying. The room is huge but really needs practical furniture.

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you Linda for your recent review of your stay. This review will help us make improvements to our hotel accommodations and overall service. I hope that we can encourage you to return again so we may provide you with the lodgings you and your family deserve and wish you happy travels. Sincerely, Julia Jacobs Hotel Manager

"Best Hotel Experience Ever!"

5
19/03/2018

At the cost for this hotel, I have never had a better hotel experience. Ever. The staff was amazing. Nick, who manages the night shift, was professional and above my expectations in customer service. The complementary breakfast was unbelievable; the selection, cleanliness, and staff were above and beyond anything I've ever experienced at any hotel anywhere. The pool and hot tub were superior. The room was beautiful, comfortable, and stylish. The location is excellent for Milwaukee area! Safe, relatively quiet (especially with the complementary ear plugs), and close to everything. From now on, I will be staying at this hotel every time I visit Milwaukee.

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you so much FanGuy2016 for this great review. We are pleased you enjoyed your stay here with us and are thrilled that we have now earned your continued loyalty to our Best Western Brand! We are very happy with how our renovations turned out with the interior of our hotel and look forward in our exterior renovations starting this spring. We hope the next time you stay with us you will be even more amazed and look forward in seeing you again soon! Happy Travels, Julia Jacobs Hotel Manager

"Horrible"

1
15/03/2018

From trying to book on line and having it messed up. I called in to the hotel itself. I booked two rooms. Plans changed and when I tried to cancel one room. They told me it had been done thru bookings.com. who has no records of this transaction. Then they told me it was a pre-approval paid room and promptly billed my credit card. ( This was a month after I booked it, how was it prepaid? ) The person in the other room did make it. Then when we get there the manager tells me he is giving us $20 off per room, for the miss understanding. That never happened. I was upgraded to a different room, never asked for it, didn't care I only wanted a place to sleep. Room 1 had an empty beer box sitting in the closet. Nice cleaning. She also got someone pounding on her door at 3 am. Room 2, big, TV remote only worked from 4' away. Room was dirty. Floors not clean. Also it's next to an alley, by an apartment complex . 2 nights in a row when the bar let's out it becomes a scream fest from the drunk. The parking is pathetic. You fight for a spot with the apartment or park on the street. The wifi is so slow it's not worth the try. The general manager asked about my stay. I told her I would rather not say. I wasn't going to make anymore issue out if it. She insisted. I told her. She instantly coped an attitude. I asked how she was the GM when the other guy told me he was? She kept saying it was a bookings.com problem and they upgraded me. Like that was some big deal. I spent less than 6 hours a day in the room and that was to sleep. The bed was like concrete. She then told me the other room was compensated for not cleaning. I never asked for it. But I also never got it. The hotel is in a horrible area. Residential, busy road, no parking. The part that's even more poorer, is the management. The GM, doesn't care one bit. She will try to appease you just to get you to go away. Then not follow up on it. Had she not insisted , I was willing just to be quiet and go away

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you Mr. Petroff for reaching out to me again. The operations manager Nick spoke to you prior to arrival when you tried to cancel your rooms that you booked online. 1 of the 2 rooms was an advance purchase, non-refundable reservation. The second was past the 24 hour cancellation. He explained to you both rooms would be charged according to the online agreement that you made with Booking.com. At that time, you were very upset and Nick decided to upgrade your rooms for you when you said you would show. When you checked out with me Sunday morning, you were very upset that you were charged the wrong rate from when you booked. I went thru and found your reservations that were made thru Booking.com and printed out the confirmation pages for you to show the rates were the same as initially purchased. We certainly could have switched rooms for you at any time if the front desk staff or myself was made aware of any issues that you had experience in your guest room, but even at the time of check out no rooms issues were even brought to my attention. We hope that you will consider staying with us again and booking direct to avoid the accidental advance purchase options. Sincerely, Julia Jacobs Hotel Manager

"Nice place to relax and have a good breakfast the next morning."

5
17/02/2018

We are from this city and this is by far the best hotel that we have stayed thus far that is quiet, clean, staff are courteous, pool is clean, room is clean and bed is comfortable. I will recommend it for a nice get away.

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you Cristina for this review. We are pleased you enjoyed your accommodations during your stay and our guest facilities. Our staff strives to delivery the best customer satisfaction for all of our guests and are pleased when we get positive feedback such as this. We hope we will certainly have the pleasure of being able to take care of your lodging needs in the future and hope to see you again soon!

"Horrible, noisy, unhelpful"

1
12/02/2018

Don't stay hear unless you want a terrible night's sleep, hearing police knock on your neighbor's door at midnight, and unhelpful management who accuses you of things you never said and ultimately puts the blame on you. Never staying here again.

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you Holly for reaching out to us. As per my email, no issues were brought to the attention of myself at check out or the staff during your stay with us. We ask that if for any reason you are experiencing any issues to notify us immediately so we may rectify the situation. When I finally received a call from a relative after you checked out I was then able to take action and refund points back into her account due to the noise disturbance. Again, we are sorry for any disturbances that took place during your stay and hope that you will consider staying with us again so we may offer you the comfort and service you deserve.Julia JacobsHotel Manager

"Nice place to stay near to downtown"

5
09/02/2018

We stayed the night after an event downtown. Easy short trip to and from downtown. Hotel staff very friendly. Room was spacious and clean. Hot breakfast with pancake machine. Pool and hot tub area nice. We will stay again.

Julia J, Manager at Best Western Milwaukee West, responded to this review
The staff and I are pleased you enjoyed our newly remodeled hotel, guest services, and location. Every guest room has been designed to showcase the skyline of Downtown Milwaukee, while still giving you the comfortable feeling of being at home. Our staff strives to help each and every guests from the tiniest special request, to going above and beyond your expectations and make sure your experience is a lasting memory you will hold too! We hope we will have the pleasure of being able to take care of your lodging needs again in the future and wish you happy travels!

"Nice Place To Stay"

5
01/02/2018

Easy access from the freeway,convenient to the VA and Miller Park.Very nice accommodations,rooms are adequate with a small kitchen area.The beds were a little soft for my comfort but I have had a lot worse

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you John for this review! We are pleased that we could take care of your lodging needs when visiting the VA Hospital. We do offer standard rooms, extended stay kitchenette rooms, or whirl pool suit rooms here in our newly remodeled facility along with a hot breakfast buffet each morning! Please call us directly when setting up your next reservations to ensure your Best Western Reward points will be added to your account and start earning you free nights nation wide!

"Best Bang for the Price"

5
06/01/2018

Excellent value for the price. All the staff was friendly and helpful. Wifi actually works too. Breakfast was an actual hot meal with pancakes, hashbrowns, sausage, and bacon. Only minor thing was the "queen" beds are actually full.

Nick J, Front Office Manager at Best Western Milwaukee West, responded to this review
Thank you for taking the time to review us on Tripadvisor. We certainly appreciate you staying with us and are glad to see that you enjoyed your stay with us. If I can be of any assistance in the future please do not hesitate to contact me at (414)-671-6400. Thank you! Nick Jacobs Operations Manager Best Western Milwaukee West

"Extemely helpful friendly staff!"

5
02/01/2018

We were really surprised how close this was to downtown and discovery that you could practically hit Miller Park with a stone. We will definitely be back to watch the Cubbies beat up on the Brewers! Also tooo very close to Potawatomi (unfortunately. (:-)

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you so much for your response. We are only a hop, skip and a jump away from Downtown Milwaukee and many other year round activities. Miller Park, Wisconsin's Expo Center, and Summerfest grounds are just a few of the many places that have things for the entire family to enjoy. I am so glad that we will see you again when you visit the Milwaukee area and wish you happy travels! Best Wishes, Julia Jacobs Hotel Manager

"Great Stay"

5
02/01/2018

Booking here was last minute since the Hilton hotel lost our reservation. It was half the cost and the staff was excellent only issue was the bartender Jeanette she was very rude and always made sure I was last to be served which is sad but hey despite her my experience with the hotel was great along with the other awesome staff this is now my get away spot and it's close to home so convenient considering I ride the bus. I recommend this hotel to anyone oh and FYI pool and jacuzzi area is off the chain

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you so much for your review. Every guest experience helps us out to improve both our facility and customer service. Your feedback is very important to us for this. I have looked into the issues that occurred New Years Eve and can assure you that even though we are very busy during holidays and events all of our guests should be served on a timely manner that allows along with a positive, caring attitude from all of our staff. Again, thank you for sharing your experience with us and will see you again soon! Sincerely, Julia Jacobs Hotel Manager

"A great place to receive the new year! "

5
31/12/2017

Updated hotel, staff is amazing and helpful. Easy free parking. The bar and grill has really good food and prices are good. The hotel upgrades are great, compare to the last time I stayed here around 3 years ago. I definitely recommend it. ??

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you so much for your response. I am glad you like your accommodations here with us and our location. We are just a few miles from all Milwaukee Downtown Attractions and Our pub and grille is well like by both long traveled guests and our local Milwaukee Crowd. We have also remodeled the entire interior of both our hotel and restaurant. So we are pleased you are happy with our new look and look forward in providing lodging services to you when you return! Happy Travels, Julia Jacobs Hotel Manager

"Best best Western in Milwaukee"

5
22/12/2017

Beautiful rooms and friendly staff. Highly recommend. Hot tub wasn't working and would prefer breakfast to start a little earlier so I can eat before work but overall will definitely stay here again. I work in Milwaukee and travel every week and I have found for the price and quality I can't get anything better

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (414) 671-6400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Julia Jacobs Hotel Manager Best Western Milwaukee West

"Great Hotel"

5
18/12/2017

This hotel was very nice. It looked like it was recently renovated and it was very clean. The bathroom had a deep jetted tub! The staff were friendly and helpful. Internet worked well and had a great system if you needed to print documents from your room! The only small ding was I could hear the floor above me creaking whenever they walked around upstairs. Not a big deal though. The breakfast overall was fantastic. The only negative I would give is the pancakes were little rubber discs but everything else was very good. They had the best selection I've seen in a long time. I really loved the fact that they gave you the option to use real dishware vs just disposable. I will definitely stay here again when I visit Milwaukee!

Julia J, Manager at Best Western Milwaukee West, responded to this review
We are pleased you enjoyed your stay here with us and that we will be your "Go To" hotel for Milwaukee! We have made a lot of improvements thru out this last year and are happy that our guests have loved the difference we are making. We are continuously improving both our facility and customer satisfaction to show our guests that we value their business and loyalty and want to give them the cleanliness and comfort they deserve when traveling. Happy Holidays and see you soon! Julia Jacobs Hotel Manager

"Wouldn't stay again"

1
13/12/2017

So many issues while we stayed for the weekend. The fire Alarms going off and pounding on floors. parking lot is a so bad no were to park and getting out when you do find a parking spot is a nightmare. front desk staff was poorly dressed ( one lady had her shirt to big or not put on right could see her bra and shoulder was exposed when clearly that not how the shirt was supposed to be) not friendly at all ,keys were a problem and the front desk lady said well a man build this hotel in the middle of a parking lot what did you expect just keep trying it will work after a while, housekeeping and breakfast crew were wonderful and nice , the breakfast food had a nice selection and the pool /whirlpool was nice but doesn't cancel the negative of this hotel. the elevator and bathrooms are really small and they should really look into a ram or something to pool room as if stairs are a problem it's hard to get to the pool room due to stairs being your only option.bar and grill restaurant well no menu to be found in room and front desk has none either and the bar has paper written on one but not enough for a table of 7. Had a issue with bar comes in they ask if all my kids are wearing shoes due to my daughter on her robe on her as we had just got done swimming and she was cold i said yes they are all wearing shoe and she asked if i was placing an order to go back to the room i said was looking to eat down here with my family she looked around there were three empty tables to our left and a entire back lounge area empty gives me a dirty look and says well i guess i could put those tables together so i put menu back on bar and told her we would just get food somewhere else and went to walk away were she got a attitude and said to another guest all because i asked her if her kids had shoes so i turn around and made it clear it was not because you asked if they had shoes it was the attitude of this place ,it was the attitude we got because my family wanted to eat in the hotel restaurant and not try to eat in a small room. got to the elevator and the employee working the bar/grill said she was sorry and wanted us to eat there she pretty much explained that this isn't really set up for family but was willing to let us my kids were hungry so we try it out even though i was still very upset , she forgot my drink and the burgers were so gross they smelled like old grease that need to be changed(burger had fried mushrooms on it) my son didn't eat it and she took them off the receipt the pizza was good and prices were bad. i appreciate her trying after the fact but if you are apart of a hotel were family stay you should treat them as well as you do your other guest not like a inconvenience .

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (414) 671-6400. Sincerely, Julia Jacobs Hotel Manager Best Western Milwaukee West

"BEWARE OF HIDDEN FEES"

2
11/12/2017

It was a pretty clean hotel but there were so many hidden fees. Just be ready to spend the extra money. Breakfast wasn't the best but definitely appreciated the almond milk option. Bartender wasn't the best at being behind the bar in order for us to order drinks.

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you Sarah for your response. I am so sorry about the issues your experienced during your recent stay here with us and I have brought this feedback to my staff so these types of situations do not happen in the future. I have also looked over your bill for this past stay. You were charged room and tax for your first night you reserved. Then you extended another night with us. So, you were also charged for the second night room and tax as well. I do not see any other charges on your bill so when you get a chance please call the hotel so we can go over your bill and take a look at what additional charges you received. Thank you again for contacting us so we can clear this misunderstanding up and hope to hear from you soon! Julia Jacobs Hotel Manager

"Great stay!"

5
21/11/2017

Nice place, very friendly staff! Thanks to Becky for help out. It was a perfect place to stay for the night. Close in distance to the main road way and even had complimentary parking. There was a nice restaurant/bar on site and free breakfast as well.

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you so much for this review! We are located just minutes from downtown Milwaukee and right behind Miller Park. With the many events that take place all year round we are ideally the place for lodging! We are newly remodeled along with a hot and healthy breakfast we serve daily. Each room is equipped with a mini fridge and microwave along with free high speed wireless internet and a indoor pool. Please call us for any dates we may be able to set aside accommodations for you and hope to see you again soon! Julia Jacobs Hotel Manager 414-671-6400

"Amazing!!!"

5
20/11/2017

My experience was awesome and my room was very elegant and clean. I stayed for 2 weeks and they made me feel like i was at home. i had no worries about anything. I would recommend any one to stay there. Make sure you ask for this lady name Becky. she works at the front desk. She has great customer service and a great attitude and was going above and beyond the call of duty. I really appreciate her and the other workers as well. Whenever i needed anything they were there right away. My vehicle needed a jump and the workers took their own vehicle and gave me a jump. i thank them. Thank you Best Western West!

Julia J, Manager at Best Western Milwaukee West, responded to this review
I am so pleased that Becky's great customer service was able to take care of you during your extended stay with us! I am so pleased to hear this fantastic feedback and will share this with the rest of the hotel staff. We work very hard to show our guests how important they are to us. I hope we can take care of any lodging needs you may have in the future and safe travels! Julia Jacobs Hotel Manager 414-671-6400

"Great overnight!"

5
15/11/2017

Our experience here was wonderful. Loved the decor. All updated, urban contemporary, very well done. The entire facility, including the restaurant, was clean and shiny. The food was great and reasonably priced. The breakfast wasn't a cheap continental and very adequate. Coffee was great! Parking was included! The front gal, Becky, was friendly and more than efficient. Thank you for such a nice place to stay.

Julia J, Manager at Best Western Milwaukee West, responded to this review
I am pleased to hear that Becky delivered great customer service to you during your stay. Our staff strives to give our guest the lodgings they deserve when staying at the Best Western Of Milwaukee West. We believe in delivering you clean accommodations, friendly and helpful faces at an affordable rate. Happy Travels! Julia Jacobs Hotel Manager 414-671-6400

"Nice Place and Friendly Staff"

4
13/11/2017

This hotel was just right. Stayed two nights. With complimentary parking and a restaurant / bar on site was a great pleasure. The food was fantastic. Order the hamburgers and the Pizza is great. The room was plenty large enough. Modern USB charging hubs, refrigerator & microwave. Cleanliness was good all around. Loved the fresh cookies at the check in . Breakfast served at 6:30 a.m. so we had to miss it. Was scheduled at work. Would have been nice if Breakfast started at 6 a.m.

Julia J, Manager at Best Western Milwaukee West, responded to this review
Thank you so much for your reply. It's always a pleasure to share such a great review with my staff. We are pleased that everything was to your liking and you were able to get a chance to stop by our restaurant for a great dinner! Our rooms are newly remodeled and offer our guests "todays" top amenities. We hope that when traveling the Milwaukee area again you will let us take care of your lodging needs and happy travels! Julia Jacobs Hotel Manager 414-671-6400

"Horrible customer service from evening front desk clerk and manager"

1
13/11/2017

The hotel was clean which was pleasing when we first got there. We had booked our whirlpool suite through the hotel for my 50th birthday and was told we were guaranteed the room because we had not used any outside discounts or booked online. We even had the confirmation e-mail which showed our room and price. Because we had booked through hotel itself, we were sent an early check-in e-mail to give our information to make check-in easier and faster and also told them what time we would be arriving which we were on time. We should have known something was up when we checked in because the front desk clerk did not show us or tell us what our room was and asked for the information that we already provided the night before. We were a little taken aback as she sat at the desk like she was on break, slamming food into her mouth and talking to us while chewing. We get up to our room and see that we do not have a whirlpool suite but a kitchenette room instead. And it was cold in there. My husband turned the heat on and I went back to the front desk and informed the front desk lady, who was still munching on food, that we were not in the correct room which was supposed to be a whirlpool suite. Now she was snide with me and said we hadn't booked a whirlpool room but a kitchenette and it was right on her screen. I asked to see the screen and she would not let me. Still being polite, I told her there was confusion because we had not booked a kitchenette and that we had booked through their hotel via phone and we had a confirmation e-mail to prove it as well as the phone log. She said I was wrong and must not have done it right. I told her I had the e-mail to prove it and she said that might help but she was getting the manager which I said was great! I brought my husband down and the manager met with us and explained that because we booked online, we told him we had not, he said someone else got that room because they had booked a whirlpool suite online and because we had also booked online and used a special discount (we told him again we had booked through the hotel and did not use a discount, we paid for the room and were guaranteed it because we booked through the hotel) and he said the other people had e-mail confirmation as well. And since we used that special discount and they had given us a lot lower price (which they didn't and we had the e-mail to prove it) we were the first to lose our whirlpool suite and were given the kitchenette to make up for it. We again told him he was wrong, that we had indeed talked to the hotel reservation woman and she told us that we cold not use any outside discounts for the whirlpool suite so we didn't use them to guarantee we had the room. She then asked if we were there for a special occasion and my husband yes, we were coming there for my 50th birthday and that the whirlpool room would be special because we were going to get deep tissue massages and the whirlpool would be perfect for follow up to the massage treatment. She then gave us a couple of massage therapist referrals in Milwaukee. The manager told us he could do nothing for us at the hotel but give us a free drink at the bar or a free beer and to just tell the bartender that. He also said he had no other rooms available but he had lots of connections with other hotels in the area and would call one of them and get us a same rate whirlpool room but to give a about 10 minutes to do so. We said that would be great. He came back after 10 minutes and said he called the two hotels he could think of and neither had availability, that all of Milwaukee was booked. but he could give us his managers discount for our current room if that would help. and we said if we had wanted a standard room, we would have booked that but because we had bought tickets to a show that night, we would not be able to use the hotel hot tub because we would be back too late which was why we booked the whirlpool suite. He then said he would extend the pool hours for us for one hour, until 11 p.m. so we could use it when we got back from our show. We agreed that would be fine as long as it was open. We went back up to our room to get ready for dinner but the room was still cold and we called the front desk about it and she snottily said she'd get maintenance up there. The maintenance guy arrived and agreed the room was cold and asked if we had turned it on, we said yes but no heat came out and it had been on for an hour. He moved the furniture and said the heater had been turned off by the switch behind the desk/dresser console. He turned it on and it kicked in, so he left. We went to dinner and our show and came back to the hotel at 10:02 p.m. to check out the pool which has no directions anywhere in the lobby or hallways as to where the pool is..the only sign is in the stairway once you open the stairway door. ( I had to ask the front desk lady before we left for dinner, where it was and she laughed at me and told me I'd find it down any hallway if I opened the stair doors.) The pool was closed. We went to the front desk and asked the new front desk clerk if we could be let into the pool area until 11 as the manager had told us and he said he knew nothing about that and that the maintenance had closed it for the night and already put the chemicals in the pool. He apologized and said it would open in the morning. I then told him about our awful experience with the hotel thus far and he apologized again and said we would leave a note for the manager. So we went to our room and lo and behold, it was still cold. I walked to the front desk and told the clerk about it and he said he didn't know if the maintenance guy was available or not which he was because the same maintenance guy had just walked right past us. He said he needed to call the manager and see what to do about it. I stalked back to our room and my husband was on the phone with the front desk clerk who was telling my husband that they have every available maintenance person and the manager and him in our room to fix it but it would be a little while. Who the hell wants maintenance people in your room at 11 at night? That was the straw that broke the camels back. We said we wanted a full refund, which was given to us and we drove the 1.6 hours back to our home. Not once did the manager apologize for their screw up. Instead he kept throwing out scenarios in which we were the guilty ones for not getting the room we wanted, all of which were blatantly proven to be false. Do not stay at this hotel. The manager and lady front desk clerk are shoddy. We will never stay in a Best Western hotel again. Had a similar experience with shoddy management in Kenosha at their Best Western.

Julia J, Manager at Best Western Milwaukee West, responded to this review
I am so sorry for the situation that happened here with us. I do not want our guests to feel that their experience was terrible along with never wanting to return. I have discussed your issues with both the maintenance staff and my front desk so these types of situations will not occur in the future. I do hope that we can encourage you to return so we can prove to you that our staff strives to deliver outstanding customer service along with clean and comfortable accommodations to every guest that stays with us. Sincerely, Julia Jacobs Hotel Manager 414-671-6400

"Good for VA matters"

5
13/11/2017

Hotel is right across the street from VA benefits office and up the street from VA Hospital. It is an excellent place to stay if going in for VA matters. Bar and grill downstairs has good dinner options and free breakfast in the morning. Hotel gives discount if you have VA business and have a letter from the VA.

"Milwaukee West Nov 10-12, 2017"

3
12/11/2017

My stay was for our model railroad clubs' annual display at Trainfest. Several members have stayed at this location for this event over the past 25 years. I had made a reservation approximately 3 months in advance and had checked in online the day before my arrival. When I arrived, I was given a room that was already occupied by another guest. When I returned to the front desk and advised the clerk of the circumstances, he seemed very confused as to what his next actions should be. After waiting approximately 30 mins for the clerk to figure out what to do next, I was given a room that was not what I had requested. It was still a nice room and was suitable for my stay. On the second evening of my stay, I had to have a new room key because the one I had originally received would not reopen the room on my arrival. I was not impressed by the clerk at check in nor the problem with my room key on the second evening of my stay. Fortunately, the day clerk on duty when I checked out was cheerful and friendly and did what she could to make that experience pleasant.

"Would stay again in a heartbeat!"

4
07/11/2017

Great hotel, very nicely decorated-modern rooms. Loved the free wi-fi, great speed. Amazing breakfast, it had many hot and cold options- even including almond milk-I haven't seen that very often! Also was located pretty close to a lot of activities we did, nice location! The only downside was that there was a funny odor every time we walked into the hotel parking level, and then again once we walked into our room. You get used to it within the first minute, so we kept our A/C on to help circulate the air. Other than that I would highly recommend!! Great overall value and great experience!

Eric W, Manager at Best Western Milwaukee West, responded to this review
Dear Elizabeth, Thank you so much for taking the time to review our hotel on tripadvisor! We are pleased you enjoyed your stay with us at the Best Western. Yours in Hospitality, Eric Wargowsky Hotel Manager

"Clean rooms friendly staff nicely decorated."

5
02/11/2017

Hotel has been remolded in the last year. Lots of large towels in the room as well as pillows Rooms are tastefully decorated, very clean, well appointed. Huge TV in room. Good wireless connection, every staff member was smiling, greeted us and wanted to be helpful in any way. Property is across from the VA hospital, very close to the Brewer ball park, Quick 5-10 minute drive downtown. Parking was easy during our stay.

Eric W, Manager at Best Western Milwaukee West, responded to this review
Joey, Thank you for taking your time to complete a tripadvisor review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (414) 671-6400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Eric Wargowsky Hotel Manager Best Western Milwaukee West

"Excellent value and accommodations"

5
24/10/2017

Great place to stay, clean, comfortable, and nice breakfast included. Free parking and a quick Uber ride to downtown Milwaukee. Really close to Miller Park and the VA hospital. Several neighborhood bars and restaurants within walking distance. Safe location!

Eric W, Manager at Best Western Milwaukee West, responded to this review
Dear bzak490, Thank you so much for taking the time to review our hotel on tripadvisor! We are pleased you enjoyed your stay with us at the Best Western. Yours in Hospitality, Eric Wargowsky Hotel Manager

"Really great people"

5
12/10/2017

Made very welcome, room was ultra clean and bright with two standard double beds small eating area with table and untility bathroom. Some work going on on next floor up so was a little noisy on and off during the day but they have to do it at some point. Staff all very friendly and helpful but not intrusive. Only issue is car parking is short in numbers and finding a space is a lottery when returning late.The National Pizza pub and grille on the lower floor provided good quality and fair priced food served with flair by Angela!

"Great value!"

4
03/10/2017

This hotel is not quite in downtown Milwaukee but is very close to everything we were doing and you cannot beat the price! Hotel was clean, staff was friendly, bed was comfy, breakfast was great! Parking was a little tight in the evenings but the front desk staff informed us we could park in the "no parking" areas directly in front of the hotel so that was helpful. Would definitely recommend if you are spending time anywhere near downtown Milwaukee!

"Recent Stay"

5
03/10/2017

Very friendly helpful staff! We were going to a Brewers games and had a wonderful stay! The staff assisted us in directions to walk to the Miller Park which was a short distance instead of using Uber or a taxi. It worked out beautifully!

"Breakfast and room were great!"

4
01/10/2017

We found our room to be large and nicely furnished, enjoying the end of the hall seclusion (Rm 121) which was quiet. We loved the much more extensive than usual breakfast which has additional seating in the bar. We agree that the elevator was way too small but we didn't need to worry since we were 6 stairs from the lobby. If we'd have gotten a slightly better rate than $110, I'd have given it 5 stars for value but regardless, we'd easily stay there again.

"5 star staff"

5
01/10/2017

Hard to explain how or why this location made a 2 day stay such a fun experience. First the facilities were all above average. Clean room somewhat bigger than usual with fridge, stove, microwave and big flat screen tv. Great free breakfast. Great bar and food. Walking distance to Miller Park. Restaurants and shopping close by. But for all the great amenities what sets this place apart for me is a staff that are way above average from the fun and friendly receptionist to the Angel of a bartender these folks know how to make you feel welcome.

"Great stay close to ballpark"

5
30/09/2017

Great hotel. Nice walk to Miller Park. Interior decor was great. Staff very helpful. The parking was a little right (small spaces for our truck) but it worked. Overall, it was a great value and agood experience.

"Will end review on a positive! :)"

5
26/09/2017

Okay, odd floor plan! Like, who was the architect? They have a beautiful lobby, with a grand sliding door, that cannot be accessed from the parking lot without a pass key. So, you have to walk up and around the building to step down and into the lobby. Just weird. The elevator is oddly shaped and barely fits 5 adults. Again, weird. On the positive, the pool area is gorgeous! Great room temperature. No music playing, like in other hotels, but no biggie. Also, the hotel does not offer complementary towels in the pool area. They provide two in your room in the closet, if needed. We asked the front desk, and the gentleman walked two more towels over to us, since there were four of us on this visit. Very nice staff. The pool was fresh, big, and well lit. Has a nice outdoor private sitting area. Has a restaurant and bar that we were unable to visit, but the atmosphere was vibrant and the food smelled great! The room was beautiful. Thank goodness the bathroom had an exhaust fan, as the other two hotels we visited on this trip did not. Mirror still fogged up, but it happens. You get four hot buffet passes with your stay! Pretty neat! Only advice, remember to ask for a refund for the room safe, or you'll get charged, even if you didn't use it. It's a little on the petty side to charge a room for it, if it's not something you're accustomed to using. The room had a small refrigerator and microwave. That was helpful! Overall, great place! Comfy beds! Modern decor and very clean! 5 stars.

"Average to low average"

3
25/09/2017

Staff not overly friendly. Appearance and room decor nice. Highly overpriced for quality of staff and the room. Next time we will research our hotels better. We booked due to the closeness to Miller Park

"Good deal for the money!"

4
25/09/2017

The hotel was clean and inviting; and the staff was accommodating. Our request for early check-in was granted as soon as they could do it. Breakfast was good! Check-in and check-out both were quick and easy.

"Good value for the price."

5
24/09/2017

The room was very roomy, carpets were clean and the bedding was in great shape. The breakfast was good quality and well tended by staff. The resteraunt and lounge were nice amenities. Parking wa a little tight but in this part of town this is to be expected.

"Not the best"

3
24/09/2017

Great location for the baseball game, 15 minute walk to Miller Park. Poor customer service, room had an odor, no housekeeping showed up to clean our room, room wasn't ready for check in, only one ice machine, it's on the first floor.

"Anniversary Holiday"

5
21/09/2017

The hotel is close to the Miller Ball Field. You can walk, drive or take a taxi to the game. The hotel is close to shopping and restaurants. It has been newly renovated and it looks great. We have stayed here in the past and would stay here again with no problem. Have recommend this hotel to our friends and family.

"Outstanding stay = Great staff!"

5
20/09/2017

Loved the hotel and staff went out of way to be helpful. The location worked well, required travel was easy access. The room had all you could want and more. I booked through phone and the agent was informative and accommodating. Desk agents were informative and had awesome personalities. We got a pizza from National Grille Pub and Pizza downstairs - it was yummy, they were friendly, convenient and and priced more than reasonably. Overall I spent $120 total for everything. It's very nice there is parking on site at no extra charge.

"A definite YES, with a few exceptions."

4
18/09/2017

You definitely get to know a hotel when staying for 4 nights. A great location. Close to Miller Park, VA, casino, Miller Brewery, Harley Museum. Half hour from Harley factory. Nicely updated. Clean and bright. Room with one King bed a bit tight but comfy. Bed and pillows perfect. A bit of noise from parking lot with late arrivals esp. motorcycles. Bathrooms are small. However, great shower head and oversized thirsty towels make up for lack of space. Bar and restaurant on site were welcoming, fun and food excellent. Complimentary breakfast was way above our expectations. Reason not to give 5 stars..no guest laundry ( a most for a motorcycle friendly hotel) and one rude staff member. We came back to room at 3:30 to freshen up to go back out on town and room was not cleaned. When I called front desk Ken was very unsympathetic. It took another 20 minutes to get housekeeping to our room. .

"Nice hotel, but nicer staff"

5
14/09/2017

Seemed like a older hotel. But was clean. Rooms were decorated nice pool looked big. Nice lounge staff as well. The staff were super nice. So helpful. Is close to Miller Park. Also close to BE clinic.

"Exceeded expectations"

5
10/09/2017

Appeared to be newly rehabed: fresh and updated paint colors throughout, carpeting, all decorating, furnishings, linens etc. The rehab also appears to be high quality. We had never stayed here before this visit. It was extremly clean in rooms and common areas. I have very high standards. Bed and pillows were very soft and comfy yet mattress was supportive. Seems solidly built and fairly soundproof. Room was spacious. Included fridge, mircro, safe, single coffee / tea maker. We did not use pool or view it at all. Room was on 3rd floor -had easy access to elevator and stairs. Ample luggage carts to use. Had on site restaurant and bar which was nicely decorated. We did not order food. Took part in the complimentary breakfast buffet for our 3 day stay which was served in the restaurant area. Only issue was the eggs/potatoes/meats could have been hotter. It included: scrambled eggs plain or with cheese, potatoes, 2 meats, cold cerals, breads for toasting, donuts or pastries, hot oatmeal machine, hot pancake machine, cut up fresh fruit-berries, melon or take with banana/apples, yogurt machine out of service but 1 out of the 3 days they had a container of yougert, full selection of beverages. The food was ample, self serve, multiple trips allowed. The time we ate on Sunday was later and it was quite busy -they had trouble keeping utensils stocked and hot food was running short. Our only minor complaint but the other 2 days we had ample supply of everything. All staff we encountered was courteous and helpful. Location was very convienent to freeways and Miller Park. Our event was at the Indian summer fest grounds about 5 miles away. Plenty of fast food and a grocery store blocks away. Only about 1 block from VA medical center. Pleasant experience and would stay again in a heartbeat.

"Comfy and clean!"

4
10/09/2017

This place has been recently remodeled and is super nice! Almost boutique like. The rooms were clean, beds were comfy, plenty of space, and we even had extra towels, pillows, and blankets in the room so no need to call the front desk! They even provided earplugs in the room, which we didn't need, but I could see needing used if there was a late night baseball game as it's only a couple blocks from the Brewers stadium. There were 6 fluffy pillows on the king size bed, which I loved! There's USB and regular plugs on both nightstands so plenty of charging spots. The bathroom is nice and has a built in nightlight on the hair dryer holder so it's easy to find in the dark. The younger African American gentleman at the front desk (because I suck at names) was amazing! He gave us ideas of places to go and was extremely friendly. And was patient with my checkout travel cards that needed applied. The breakfast was stellar! You got tickets and went to the bar/restaurant downstairs. There was hot food (eggs, sausage, bacon, potatoes, pancakes) and then lots of bread and muffin choices as well as cereal, donuts and pastries. Coffee, milks, juice, and milk we're all available to drink. And the breakfast workers were really nice and pleasant. The only issue I have with this place, other than the elevator is tiny, is the parking situation. There's an apartment building connected to the back of it and if the courtyard parking is taken by hotel guests you need to find a place to park around the complex. And it can be a bit of a walk. As long as you have the parking pass you can park anywhere. A nice hotel in a decent neighborhood. Not a lot going on around the area. Comfy and clean. Would definitely stay here again!

"Great Place to Stay!"

5
06/09/2017

The rooms are clean, the beds are very comfortable and the staff is a group of the nicest and most accommodating people who make you feel like you matter. The location is perfect, close enough to downtown but not too close and plenty of stores and good restaurants nearby. I highly recommend this hotel!

Erik U, General Manager at Best Western Milwaukee West, responded to this review
THanks for the great review Patricia!

"Awesome staff"

4
03/09/2017

We were there two days. Every person on staff went out of their way to help us. The breakfast was way above the normal and different both day. We loved the pool. It even has free water so bring down a bottle. It's set up different than most best western but I fell in love with the charm of it. The beds are soft with a pillow top. The little kitchen sure is nice if you want to stay a while . It even has cups plates and silverware I read a lot of reviews that were negative and I see what they mean. But the way we were treated made up for all the little picky things. Very clean and I felt very safe for being in a big town.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We are very happy to hear you enjoyed your time with us, we look forward to seeing you again the next time your travels bring you to the Milwaukee area!

"Teeny Tiny Rooms"

4
02/09/2017

Hotel was close to interstate. Good breakfast choices. On busy street and noisy at times. They do supply earplugs. Good bar/lounge. Rooms are quite small but functional. No fridge. Good remodel job on an older hotel.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you for your review. We aren't sure if you were aware or not but there is a fridger, microwave, and safe located inside of the dresser unit the TV is on top of.

"Very nice hotel"

4
01/09/2017

I love this hotel. The rooms are modern and clean, free breakfast and they have nice pool and hot tub. The only downside was the difficult parking especially in the evening time. It was difficult to find a parking spot. Overall we had a pleasant stay and will definitely stay again if we visit Milwaukee.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thanks Tracy!

"good stay"

5
01/09/2017

nice place to stay. about a mile from the ball park .easy place to find .very nice rooms. close to places to eat. there is a nice restaurant on site .but my wife and I did not eat there .also there is a bar on site but it was closed for sunday.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you for staying with us and taking the time to share your experience with all our future travelers.

"Milwaukee Experience"

5
31/08/2017

The hotel was nice and up-to-date. The room was nice and exceeded our expectations; the kitchen nook was a nice touch, which allowed us to store left over items in the refrigerator or purchase items and have the ability to store the items. The microwave and stove were both a pleasant surprise and allowed us several more options for snack and food items. The room was spacious and never felt we were walking into each other during our entire stay. The updated room was nice too.

"Great location to Miller Park"

5
25/08/2017

We had a very enjoyable stay here. Modern and up to date rooms. Parking can be a little tricky. Free breakfast is a nice touch. Miller Park is about a mile walk from here. Staff was very warm and friendly. The morning guy was super nice and helpful!

"Don't let first glances fool you"

4
23/08/2017

This hotel is near the baseball stadium and the VA hospital. On the outside it appears old and tired, as do many of the homes and businesses on this main thoroughfare. However, inside the lobby is bright and cheerful and the staff is helpful when they appear. The rooms were roomy enough and everything was up-to-date and comfortable. The wi-fi was quick. There is a nice poo; and hot tub indoors, as well as a well-fitted workout room. The breakfast room is the hotel restaurant and the food is plentiful and there is a large variety for breakfast foods, all warm ,or cold, as they should be. We ate dinner in the restaurant one night and the pizza is outstanding. The other menu items are very good, with typical Wisconsin oversized servings. The parking lot is a bit difficult to maneuver and sometimes there is not enough parking and you have to use the apartment complex' lot next door.

"2 night prepaid stay ... a BIG mistake "

1
21/08/2017

Plain and Simple ! For the money spent not worth it. 1. For the 2 days and 2 nights we've stayed here the bathroom sink has been stopped up. 2. TV has no guide 3. The air conditioner is so noisy the room automatically comes with ear plugs 4. With the air conditioner running do not turn on the hair dryer which is provided in the bathroom. If you do, which we did, you'll lose power and sit in darkness. Guess you also better not try ironing if the air conditioner is on. 5. When we called to the front desk with this issue got a matter of fact who cares attitude from who ever answered the phone. 6. Do I need to say ... " stay someplace else".

"Motorcycle trip"

5
21/08/2017

The quality of the room and the service we received was excellent! The mattress was very comfortable. The decor and furnishings were of high quality. We would definitely stay here again. The hotel is located in good proximity to Miller Park baseball field.

"Updates are nice "

4
14/08/2017

Updated hotel, inside looks nice with the colors and decor. Bar is updated as well, looks nice in there too. Breakfast area bigger and lots of options. We booked a king room. Small room, small bathroom. Comfortable though. The rooms with double beds are larger, will book that type of room next time just for a little more space. Pool area is very large, nice and clean. No towels in the pool room, grab the towels from the closet and bring those with you. 15-20 min walk to Miller Park. A couple negatives: Parking area is tight fit for bigger vehicles. Called at noon requesting an early check-in. The lady responded "no ma'am". they aren't able to do that, but I could stop in between 2p and 3p and they'd be able to accommodate. We arrived at 150p, asked for an early check in and was told I couldn't check in until 3p, that's what my room was guaranteed for. My husband and I went downstairs to the bar to grab a drink and pass the time. I received a phone call 15 minutes later and came up to the lobby to take it. While in the lobby the guy at the desk checked in 3 couples. I told him I had just asked about 15-20 minutes earlier about checking in, told him what I was told by the other lady, within seconds he looked at my reservation and said my room was ready. I believe the lady was at the end of her shift and wanted to get out of there. The hotels website mentions superior customer service, I'd say in this case the lady working fell short on her phone and in person customer service. The gentleman who checked us in, and everyone else at the hotel, did a great job during our stay! Will stay at this hotel again when we go for more brewers games in the future.

"Best Miller Park location"

4
12/08/2017

We have stayed at this property many times. It is the best hotel location for Miller Park as it is about a 20 min walk thru the VA grounds and a park to the stadium. Many people make the walk and I have generally felt safe though I wouldn't recommend walking alone. This is an old Best Western that has been completely renovated in the last year both common area and rooms. It is not new or fancy but clean, updated and all the staff I have ever encountered are friendly and helpful. I believe the restaurant is owned separately as you can not charge to your room. The food is good but service can be slow as they are often under staffed. Very nice breakfast for free. The only cautions I have are poor sound proofing. You can hear every noise from the halls. They provide ear plugs so I believe this is a known problem they try to manage. Also this is a property that automatically ads a small fee for the safe in the room and you have to ask to have it removed from your bill if you don't use it. Overall this is a clean, updated and well run property with great access to Miller Park if you can walk a bit. No parking or traffic hassle , no worries about a few beers at the ball game and our favorite way to do a Brewers game.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you for your review.

"Family trip"

3
09/08/2017

We were there for a weekend trip with our granddaughter. The lady at the front desk wasn't the friendly type. Went to dinner downstairs in the restaurant. It started ok until our granddaughter dropped her fork and my husband's fork was dirty. We let the bartender know about it and then it was like she couldn't be bothered with us anymore. Her attitude changed and it looked like all she wanted to do was stay at the bar talking to the guys that were there. The housekeeping staff we encountered were very friendly and helpful The two other people at the front desk were very happy and friendly. After we checked out we realized a few hours later that we left a stuffed animal in the room. The lady at the front desk was wonderful. She had called me back within 10 minutes that they had found the stuffed animal for us. She had it waiting for us when we stopped back on our way out of town.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you very much for providing us with feedback about your recent stay with. Please accept my personal apologies for the demeanor of the two individuals you referenced in your review. That is not the level of service we pride ourselves on providing and we will look into this further and ensure it does not occur again. I am happy to hear that you found the other staff members you encountered to be friendly and helpful.

"Good for a night or two"

3
08/08/2017

This hotel way newly renovated and very clean, and is probably a great option for a single night. We stayed three night as our family went to both cubs and cardinals games at miller park. We ate in the resturant one night and it was very good food. Our room wasn't ready when we check in at 5pm, but they gave us a room with a kitchenette. The room was large and clean, but extremly humid. Despite running the air conditor(which kept it cool)it never got any better. The internet only worked with any usefulness on our second night when there was no baseball games and a lot fewer guests. The breakfast was typical fare, although the coffee was the weakest I've ever had and the eggs were badly made the first morning I never tried them again. Issues with a large group of screaming kids in the pool made it far from relaxing. The hotel is attached to a apartment building and there were always a large number of doors unsecure during the day including the pool gate. We didn't have any issues, but I didn't feel the hotel was secure either. Although none of these issue were major after three days I was more than ready to leave this hotel.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We are very sorry we failed to meet your expectations during your stay with us. The entire team works very hard for our guests to provide them a pleasant experience and most of the time we deliver on that goal. Your comments have been shared with them team, in the future we ask that you provide us with this feedback while it is occurring so we can make it right immediately, unfortunately responding to your review after the fact all we are able to do is apologize.

"Hitel stay.."

5
08/08/2017

It was for a va. drs. visit ..the staff at night and in the morning were very friendly. enjoyed breakfast. unfortunately we needed another nights stay but did not have a reservation for the next night and when we inquired about getting a room that afternoon the front desk clerk informed us you were booked..when we ask if we could use the wifi to find another hotel to stay at and she in a rather rude voice said no even tho we had told her we had stayed the night before..I understand if you don't give out your wifi but she was rude about it..other than that we had a nice visit and would come back again..

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We are very sorry we could not accommodate you for another night during your recent trip to Milwaukee.

"Great Place and Close"

5
08/08/2017

Read more on TravelPhotosnFood.com We chose this hotel thru the Harley-Davidson Ride Planner and were glad we stayed here. We had a room with a jetted tub and kitchen that had a full size fridge (not those cheap little fridges that never get cold) since we were going to be staying for a few days. This was great for leftovers and freezing water bottles for our next day adventures. It's close to the ballpark, downtown and the Harley Museum. Also a must see is the Pabst Mansion, River Walk and City Hall, you will not be disappointed. There is a great pub / restaurant there that has some wonderful food. Sandwiches, Salads, Pizza and more. They staff was great and very friendly.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you for the great review, we are happy you enjoyed your time with us.

"Perfect!"

5
07/08/2017

Great location for Miller Park or State Fair! CLEAN hotel; great staff!! Very impressed with the rooms and the quality of service. Breakfast was fantastic! We will be back again! We recommend this hotel and are very pleased with our stay!

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We are always happy to hear that our guests are happy with their stay with us. We thank you for your business and taking the time to leave a review!

"Brewers Get Away"

5
03/08/2017

Great hotel. Staff very friendly. It is an older hotel but very maintained. The pool area was clean and they have a patio outside the pool to set in the sun. We went to the Brewers game which was walking distance from the hotel. Felt very safe. There are several bars on your walk to the game. Will need to leave a little early to make the game on time. The breakfast was very good. Good selection. Would come back again for another game!!

"Great Hotel For Brewer Games"

5
03/08/2017

Very good hotel. Quality service. Restaurant open till 11 (skip the pizza). Bar open till midnight. Within easy walking distance of Miller Park. Great bed. Great shower. Great A/C. Very good breakfast.

"Good stay"

4
31/07/2017

Nice staff, good breakfast, close to the miller park, and safe neighborhood, nice bar area, pool table, alot of sitting in the restaurant area, had fun, was able to get help for signing up for the reward card

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We are happy to hear you enjoyed your time with us, look forward to seeing you again the next time your travels bring you to the Milwaukee area.

"Excellent location, value and atmoshpere!"

5
30/07/2017

If you have activities or need to be in the area this is an excellent location with very easy access to Miller Park. If the Brewers are at home, you will want to book this hotel early. Very nice services and friendly staff that are professional, too!

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you for the great review, we greatly appreciate it!

"Milwaukee Brewers"

4
28/07/2017

Nice hotel. Good renovations. Excellent breakfast and I mean excellent. Some problems actually getting in to my room but was quickly fixed by maintenance. All staff friendly and helpful. Safe location near the ballpark.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you for choosing us during your recent trip to Milwaukee, we greatly appreciatye it!

"Comfortable Stay and Kind Staff"

4
27/07/2017

Overall, the hotel was a good choice. My room was clean, the restaurant downstairs was nice, and the location was convenient. But the staff's genuine care for guests' well being and their stay was the aspect that stood out the most. When I arrived, Becky at the front desk was both very kind and helpful with my reservation, and I appreciated her effort to ensure that everything was correct with my booking. First impressions are important to me, as they often indicate a hotel's level of quality.

"Close to lots of stuff, but eat here!"

5
27/07/2017

The bar has the best food around. Not just bar food. A great chef works in this little bar. Very close to ball park. Parking is tight, but space is available. We really enjoyed our stay here. Breakfast was great with lots of variety.

"Expectations met above and beyond!"

5
27/07/2017

We loved our stay! The beds were beyond comfy and the continental breakfast was loaded! The pool area was super clean and the front desk was a huge help. Becky was super friendly and accommodating to the nines! We would stay again!

"Noisy"

2
26/07/2017

The staff was very friendly. The bar and restaurant was a plus. But the air conditioners in the room made a good night's sleep impossible. Every time it would turn on, it would wake me up. The really need to update this essential element.

"Great stay"

5
25/07/2017

This hotel is a gem. It is located right across from the Milwaukee VA hospital. The hotel staff were very friendly when checking in and out. The room was clean and quiet. The breakfast offerings were varied and plentiful. We will definitely stay here again as our travels take us to Milwaukee.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We look forward to having the privelage of taking care of you next time, safe travels!

"Excellent service"

4
20/07/2017

The hotel was ideally located in West Allis, in the center of everything worthwhile. The service at the front desk was excellent. The free snacks, drinks, etc. were very nice. The bar was good and the service was excellent. And the breakfast buffet was first class. All in all, a very nice hotel.

"Unhappy"

4
19/07/2017

I went to check in and because I don't speak correct English the man that was check in me in was very rude I have never been treated like that my sister told me to come to a best western that you are all great but I would never come to this one again the young lady that check me out and the resturant personal were great

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We are sorry to hear your disappointment of your recent experience during your time with us here in Milwaukee. We can assure you that while there may have been challenges with a language barrier that we value you as a guest of ours.

"Walking Distance to Miller Park"

5
18/07/2017

Great property with easy access to all Milwaukee offers. Loved being close enough to walk to the Ballpark. Fantastic breakfast, free parking and a wonderfully comfortable bed! Even a bar/ restaurant at the property!

"Over all it is good value for money"

4
18/07/2017

Stayed there after the hotel was redone during last six months. liked the freshness which seems to started fading now. Please maintain the level of hotel to where it was and not let it go down. Personally to me this is the best suited location and would like to stay here every time I come to West Allis

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you for your feedback regarding our renovations.

"Stayed here for a Milwaukee Brewer Game"

5
18/07/2017

Last time we stayed here, it seemed old & not up to date. This time it was very nice. I was very impressed with the upgrades. & the breakfast was in restaurant, which is a plus. Most hotels the breakfast area is very cramped.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We are very happy to hear you enjoyed our new renovations, look forward to seeing you next time!

"Won't stay here again"

3
09/07/2017

My wife and I stayed in this hotel because most of the activities we wanted to do in Milwaukee were on it's east side closer to the lake. We've stayed in Brookfield in the past, but thought this hotel would provide more convenient access. This hotel is located on National Ave - a major thoroughfare into and out of the city. You can also easily reach downtown via I-94 or Wisconsin Ave. It's also almost adjacent to Miller Park - the baseball venue. But that's about all this hotel has going for us. The hotel itself is quite large but it's, well, bland. The lobby is virtually non-existent and I didn't notice a business center/computer, though rooms have free wi-fi. There's a pizza bar/grill in the basement as well as a pool. The room we had was rather small, although the LCD TV was huge. It also had a microwave, a refrigerator, a coffee maker, hair dryer and safe. The shower was wonderful. But, and this is a big but, the heating/AC unit was incredibly noisy and it didn't matter what fan speed we picked, it just kept ROARING on every three minutes or so. We turned it off in order to sleep, but could hear the AC in other rooms. The hotel provides ear plugs, believe it or not, and now I know why. With the AC off, the room got close and the bed only had one thick blanket so it was a matter of freeze or fry. The breakfast - available at 6:30 AM - was the usual American fare - sausages, pancakes, scrambled eggs, toasts, cereals, yogurts and so forth. We actually checked out one night early because we couldn't bear the thought of trying to sleep with or without the air conditioner.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We are very sorry to hear you didn't enjoy your time with us. We do indeed have a business center in the lobby with a PC, Mac, and printing capability through out the entire hotel via your laptop or mobile device. Also in the lobby is a 55" touch screen HD digital concierge with information on the local area and attractions. While the lobby may be small it packs a pretty good punch for what is available in it.

"Milwaukee 2 night stay."

5
06/07/2017

We stayed at this location because of its proximity to Miller Ball Park. We found the staff to be friendly and the location to be within driving distance to many tourist locations. There were restaurants available within a short drive. Rooms were clean and comfortable.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you for the great review!

"Stayed with a smile !"

4
04/07/2017

Very nice whirlpool room. Breakfast was great. Plenty of eaterys to choose from. Not too far from the highway, yet quiet enough to get a good nights sleep.The employees there were great.I'll come back again!

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We look forward to seeing you next time!

"Nicely updated hotel but small beds"

3
02/07/2017

They only offer double beds at this hotel if you need 2 beds in 1 room which I find too small for 2 people sharing a bed. The people above us were up all night and were constantly walking around. The floors creaked the whole time they walked and could hear their mumbling voices. The hotel decor has been nicely updated. Clean. Good location.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you for your feedback and your review!

"Excellent locaton, good breakfast"

4
28/06/2017

I had booked the room on Best Western website requesting a king bed. When I got to confirmation page, I noticed it was for 1 person and I needed for 2 but could not back up. Confirmation said I had a king bed. When checking in early with my husband standing there, I was told that the site sent a queen bed request. I suffer from a foot nerve issue which makes it difficult to rest in small bed but did not say anything as they were booked solid. When checking in later, we were given a handicap room which meant every time you went to the restroom, the lights came on and the fan which is really annoying during the night especially with not sleeping well because of the small bed and my foot nerve condition. The room was fine, nice décor, service was good, etc. My advice is to really check that you get what you requested.Can walk to Brewers game and to several restaurants.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Please accept our apologies for the misunderstanding regarding the dates and the size of the bed and your reservation. You are 100% correct you should very carefully double check all information when making reservation to ensure everything is accurate.

"What a Lovely Best Western !"

4
28/06/2017

It appears to have been renovated in the last few years and it's very comfortable. We're driving cross country so we're staying in a lot of hotels and this was the Best of all of them so far and affordable. The bed was comfortable, the towels were a good size, it was nice that they had a restaurant/bar on the premises which also doubled as the breakfast area. The breakfast has a good variety of food, scrambled eggs, bacon, sausage, hash browns, yogurt, cereal, pancake machine, toast. Only a couple of things make me give it 4 stars instead of 5 and both are fixable. The internet was slow and intermittent. The first morning we were there we arrived 20 minutes before the end of breakfast and the staff was clearing away all the food already, so we had limited choices to eat. If you're going to advertise that breakfast is until 10am than leave the food out until 10am, if you want to clear it up at 9:45am than say it's only served until 9:45 ! All in all a better than good experience.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you for your review. Please accept our apologies for the internet speeds, we have alerted our IT vendor of such.

"Close to the museum"

4
27/06/2017

Nice motel fairly close to the museum. Nice ride through town, friendly, helpful staff. Room was nice, everything worked correctly. The area was ok but Milwaukee is a good hardworking town and it shows!

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We greatly appreciate your business and review, thank you!

"The best we have stayed in."

5
27/06/2017

This Was the best Best Western we have stayed in. Staff went above and beyond. They were very accommodating. The room was perfect. The breakfast, dining lounge served very good food, with a wide variety to choose from.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We couldn't ask for any better review than that, we thank you and hope to see you again the next time your travels bring you back through the Milwaukee area.

"Front desk staff pays attention!"

5
20/06/2017

We checked in, had to change and hurry to a conference, accidentally left my purse in the lobby. Front desk attendant noticed it, secured it, called me to let me know. Could have been a disaster. So very grateful.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Glad to hear we were able to help avoid a disaster!

"Dated but okay"

4
20/06/2017

This Best Western is very dated, it could use a facelift for sure. The room I had was nice, bed was comfy, clean, huge bathroom. The room was renovated, but is still dated. Overall not bad, I would stay here again, but would also check out other options in the area.

"Always stay here when we are in Milwaukee"

5
19/06/2017

We stay here whenever we are in Milwaukee. It's close to the VA Hospital and you get a discount when you show them your appointment papers. We've stayed here when the Detroit Tigers used to play at Miller Park (but now sadly they don't). We like to stay here if we are going to a concert at the Bradly Center, it's less then a 10 minute drive from here. It's just a great place to stay and they have recently remodel their rooms and they look great and they're still comfortable too!! Overall you won't go wrong staying here. Just a little pricey during the summer months but still a good place to stay. You do get "Free" breakfast every morning included.

"Awesome"

5
18/06/2017

Our stay at this hotel was the first time. I would stay at this hotel every time I'm in this city. What a great place and the price was right for our family. The staff was very helpful. Great job you all !

"Baseball Stay"

5
18/06/2017

Excellent front desk staff, super clean rooms. The bar had good food but the speed of service needs a little work. Would recommend it to anyone who is going to a baseball game, it is easy walking distance.

"Receipt"

3
15/06/2017

I did not receive a receipt. Was told the computer was down. She asked for my email address and assured me she will send it as soon as the computer was up. I gave my name room number and email. I checked out sun it's now Thursday. Apparently guest are not important enough to get a common receipt. She could have given out a written receipt with Best Western letter head. Or better yet do what she said she would do.

"Best Western Milwaukee West"

4
05/06/2017

Overall, we were very satisfied with our stay at this Best Western. The lobby and our room were very clean and comfortable. Check-in staff were friendly. Once the clerk knew we were on motorcycles, he informed us that we could park directly outside the main entrance (which is so appreciated by motorcyclists!). There is a restaurant/bar on site with very reasonably priced pizzas and a great selection of beer. Our king-sized bed was super comfortable. Free wifi. No complaints for this stay. Thank you!

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We love hearing from our guests! We are happy you enjoyed your time with us. Thanks for the review!

"Great Stay"

4
05/06/2017

Located across from the VA Regional office and VA hospital. Within walking distance to Miller Park . Although the rooms are smaller it is a clean friendly environment with bar and restaurant located on the premises. Wouldn't hesitate to stay anytime we are in the area!

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We hope to get the opportunity to take care of you again in the future. Safe travels friend.

"Best Western Milwaukee West"

5
05/06/2017

A most enjoyable time. Friendly and clean. Very helpful. Enjoyed the food in the lounge. Very close to the ballpark. Nice clean fitness center. Staff was knowledgeable. This place was a real treat. ***

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We couldn't ask for any better rerview than that, we thank you!

"Great"

5
05/06/2017

The hotel was very clean. What a bonus for us that the room contained a full fridge and stove/oven, cutlery, dishes - everything you would need. Morning breakfast was fantastic and the staff working at it were so polite and prompt getting more food when it was needed! We were allowed to leave our vehicle in the parking lot, after the check out time, because we were attending a ball game at noon that day.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Happy to hear you enjoyed your time with us!

"Perfect stay for Brewers games."

5
05/06/2017

This motel is perfect for attending Brewer games, as it is a short walk to Miller Park, which means not having to drive and... no parking fees! There are a couple bars to stop at on the way to/from the games, as well as the one in the motel. It would also be a very convenient stay if visiting the VA hospital. The hotel has been totally renovated in the past year.... it is clean and well-equipped.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you!

"Good value."

4
31/05/2017

Overall, our experience was good with the quality of accommodation. Large pool area. Only 1 elevator. Parking was very limited, however, location worked great for attending a ball game at Miller Park. Price was reasonable. Room accommodated 5 people. Breakfast was average - variety of offerings; good coffee. Would stay there again.

"No terminator here..Ill be back"

5
23/05/2017

Great renovations, breakfast buffet was excellent , jacuzzi was awesome, pool was lovely...room was perfect I recommend to anyone on business or leisure. Staff was helpful everyone spoke even maids. Cookies were awesome arrival touch

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you for the great review, we are happy to hear your stay was pleasant and enjoyable.

"Wonderful hotel"

5
23/05/2017

This hotel was recently renovated. The stay was wonderful. They provide all the toiletries needed, and more (shampoo, conditioner, shower gel, lotion, bar soap). There are ample towels in the room, and they are of good quality. They provide ear plugs in case we need them (we didn't, it wasn't noisy at all). The front desk is staffed with very nice people. The hot breakfast offered all items (eggs with cheese, bacon, sausage, potatoes, potatoes with cheese, pancakes, and the cereal, oatmeal, the usual). They even had chocolate milk. The cost of the hotel was lower than any other in the area. I will definitely stay again.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you for the awesome review Keri!

"Nice location/hotel"

4
21/05/2017

Nice hotel, good location, for getting around. Breakfast great variety of items, also the chocolate chip cookies were a great perk. (didn't expect them). Thanks!! We took the Amtrak train, it was convenient to get a rent a car while there.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We are pleased you had a pleasant experience with us Debra.

"Milwaukee West is the BEST!"

4
20/05/2017

Great Best Western. Food, employees and rooms were great!! The pub downstairs is awesome. Will be back again in August. Only problem is parking and getting in/out of motel area. Also breakfast was hot and tasty. Did not use pool. We were there for Brewer baseball. Stadium within walking distance.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Look forward to seeing you again real soon, maybe you'll have time to unwind this time in the pool area.

"Miller Park Road Trip"

4
17/05/2017

My friends and I stayed two nights while visiting Brewer Park on our 2017 Road Trip. We always look for accommodations close to the park and reasonably priced. This property fit the bill perfectly. It was about a mile from the Park, once we walked along the main road, and the second time we cut thru the Veterans Hospital Campus. Either way was not that bad and we felt totally safe. The hotel itself appears to have been recently updated, our room was clean and adequate for the amount of time we spent there. There is a pub/restaurant in the lower level, it also doubles as the breakfast area. Didn't eat there other than having the complimentary breakfast which was actually not that bad! Encountered several members of the staff and they were all quite friendly. The only negative thing I would have to say about this place is the elevator, it's small and slow, but I have no issue using the stairs. Did several Ubers to and from downtown and they were all less than $12, airport was less than $30 for the three of us. All and all I would recommend this property for any one who is more interested in a budgeted stay vs luxury!

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thank you for your review, we greatly appreciate it!

"Comfortable and a good price"

5
17/05/2017

We had a very comfortable stay at a good price. The staff was,very friendly and helpful, specifically Becky at the front desk and Brooke in the Pizza Pub. The food was delicious, the drinks eere good. The room was very comfortable and clean. We will definitely stay here again ehen visiting the area.

"Fantastic Place to Stay for Ball Games"

5
17/05/2017

A nice place to stay, friendly and accommodating staff, nice breakfast, with a restaurant/bar downstairs that offers a wide menu, and many drink specials. A short walk to Miller Field to attend the ball game, and is on a major bus route that can take you downtown.

"Sweet Location!"

5
17/05/2017

Nice, safe walk to Miller Park! We were worried after reading previous reviews, but after talking to the front desk, being reassured, meeting other guests at the hotel heading to the stadium, and given a map, we gave it a try. WHAT A NICE WALK!!! We walked to and back from the game BOTH Saturday night (after the Star Wars Lights Show, about 1030pm walking back) and Sunday ( walking back about 5pm after the kids ran the bases!!!). MUST check out 4th Base!!!!!

"Nice stay! And cheap!!"

5
07/05/2017

We stayed at this hotel for 1 night only. My daughter had a dance competition in the area. The room was clean and comfortable. The pool and hot tub were an added perk! And the free "full" breakfast was definitely great!

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Thak you for the great review, we are pleased you enjoyed your time with us.

"Remodelling of this motel is very nice"

4
07/05/2017

The is an older motel very close to Miller Park that has completely been remodeled. The rooms are very nice. There is an excellent complimentary breakfasts served each morning. I would stay here again, especially if I was going to a baseball game or other event at the park.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We are happy to hear you enjoyed all of our recent renovations projects and your time with us.

"You'll have to look for this one, but well worth the find..."

5
06/05/2017

They were renovating when I was there, that being said, it was still an AWESOME place to stay!! The staff was soooo inviting and informative as to where to go for dinner and entertainment. The rooms were very clean and bed was comfy!! My tile floor in the entry and bathroom was heated!!! Since I was there in Feb. that made it nice for the morning shower. The breakfast was one of the BEST I've seen or had. I'm going to give it a 5 star rating along with the on site bar. Surprisingly quiet for being right off a busy street. The only downfall I could see with the location was the parking.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
We are very pleased you enjoyed your time with us Janell.

"Brewers Game weekend"

5
04/05/2017

EXCELLANT service.... Wonderful staff. Newly remodeled rooms. Great location if you are going to to a Brewers game or visiting someone at the Hospital. The staff had wonderful recommendations for things to see and do while in Milwaukee. The Bar / restaurant is very nice. Complimentary breakfast in the AM. Well lit parking lot with security cameras. Overall experience was awesome and will definitely will return!!!!

Erik U, General Manager at Best Western Milwaukee West, responded to this review
One couldn't ask for a better review than that. We greatly appreciate it!

"Brewers Baseball Fans"

5
02/05/2017

Great smiles and service from all employees of this hotel. We loved the extensive remodeling done, it looks great! This hotel is located perfectly to several fun bars and a nice walk to Miller Park. We really enjoyed the downstairs bar, great food and lovely bartender. The free morning breakfast was amazing.

Erik U, General Manager at Best Western Milwaukee West, responded to this review
Glad to hear you enjoyed your time with us, come back and see us anytime!

"quietpls"

4
01/05/2017

This hotel is super. Super check in staff, super clean, super comfy bed, super comfy pillows, BIG soft bath towels. But I am disappointed to say they don't serve coffee in the morning until 6:30 a.m. I was off to my job before they had coffee available.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Happy to hear you enjoyed your hotel, please accept our apologies for not having the coffee ready at your time of departure in the morning.

"Pleasantly impressed!!"

5
30/04/2017

Loved the fact that it is located within walking distance of Miller Park!! We were greeted with a friendly hello by every staff member we approached. Gave very welcoming vibe. The selection at the breakfast offered in the am was excellent and filling for my 2 six foot 3 teenage boys!!

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Always a great day when we get great reviews like this, thank you!

"Great Place to Stay!"

5
29/04/2017

The staff was great, the service was even better. The rooms are decorated beautifully, the beds were so comfortable and the bathrooms were so clean. I really enjoyed my stay. The breakfast wasn't bad, but the pancake maker doesn't make very good pancakes other than that I only have great things to say about this Best Western location.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for your review Patricia, we are sorry you didn't enjoy the pancakes.

"Wonderful Staff"

5
20/04/2017

I want to mention my appreciation to staff member, Laquita, for the extra attention she provided while I was making reservations for our upcoming trip. Laquita remembered our group from a previous stay and she has been very attentive to our needs.

"milwaukee"

4
16/04/2017

This hotel has recently been remodeled and updated. The room was nice and the beds were very comfortable. Close proximity to popular things to do.The breakfast was very good and there were lots of options to choose from. The staff was very helpful.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
THank for your review, we are happy to hear you enjoyed yourself.

"Fun place to stay in Milwaukee"

5
16/04/2017

This is always my first choice of lodging in Milwaukee. Great service from some really nice people, with a smile. Always easy to park to with my trailer out front. Never have any complaint. Food is great in the lounge!

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you Shane for your continued business, we greatly appreciate it! See you soon.

"Not the friendliest check in staff. No personality for much of the staff. Service in the bar/restaurant was very slow."

2
15/04/2017

Not a great location and the parking is poor. Noise level is incredibly loud. If you were unlucky enough to stay on the first floor, you were lucky to get any sleep. The staff was also extremely loud through the night.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We are very sorry you didn't enjoy your time with us. We will continue to work hard to provide our guests with a memorable experience when they are with us. We are sorry we failed to meet your experctations.

"Perfect place to stay for a baseball game!"

4
13/04/2017

We were part of a group visiting Milwaukee to watch the Cubs take on the Brewers. Easy walk to the ball park, room renovations were great, the bar and lounge area downstairs were very nice and the staff was very friendly.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We are very happy to hear you enjoyed your time with us. We will tell ourselves you are Brewer's fans and not the other team you referenced, just kidding. Hope to see you again soon.

"Great For Miller Park"

5
09/04/2017

Great location for ball park. Very friendly staff, newly renovated, very nice breakfast. Only issue is noise from room above. Get top (third) floor and your stay will be outstanding. Outstanding value.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for your business and review. We are happy to hear you enjoyed your time with us.

"Our "senior" approval"

4
07/04/2017

We were happy to stay in a newly redecorated room! Very modern deco! (only we have to say, the bed was a bit high to get into- but very comfortable once we did!) Great new elevators. The staff was very helpful and friendly. Good breakfast choices and presentation - only it does feel like a basement level, which it is in. Be great place to stay to visit Woods VA hospital.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Nancy, thank you for your review. We have heard the new beds are a bit high so we do have special step stools available through the front desk to help. Be sure to let us know you would like one the next time you stay with us.

"Rustic Stay"

5
03/04/2017

older building being revamped. Rooms are clean and nice. Breakfast is real and not from a bag and a very quaint restaurant - bar in the basement. Never have to leave the building once you check-in. The staff is very helpful and friendly.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for taking the time to share your recent stay with us. We greatly appreciate it!

"Would stay again"

5
02/04/2017

Very clean and recently redecorated. Breakfast was great, eggs bacon pancakes and much more. Pool was nice. Quite stay. But internet connection was poor. Could not connect in pool room or 3rd floor. And restaurant at night was slow. Made us late for our event.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for your review. We have tested the WiFi and are able to connect in all areas on the hotel. Our IT provider doesn't show that we have had any outages in the last 6 months, we greatly apologize for this inconvience.

"Pleasantly suprised"

5
30/03/2017

We had to check in late at this hotel. We are not from the city so we were a little nervous being out and about in the city late at night. Because of the small parking, check in area and the older look of the hotel we were a little nervous what we would get when we got inside. When we got to the room I was so pleasantly surprised by clean modern very chic looking appliances and bathroom. I am impressed the steps the BW are taking to get back on track with some of there older locations. Kudos to the staff and downtown Milwaukee.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We always love to hear that our guests enjoy the renovations we have been doing over the past several years. This winter was by far the most amount of work we have done yet and are very please you enjoyed your time with us!

"Woods view Inn"

5
18/11/2016

Stayed at this location while exhibiting at Trainfest. Hotel was clean and recently remodeled. Staff was friendly as always. Room was clean and quiet and all amenities worked properly. Restaurant was good...service a little slow because of number of guests eating at restaurant. Bar service was good. Breakfast was fresh and of good quality. Overall, a very good place to stay!

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for your review! We are happy to hear you enjoyed yourself.

"Very friendly"

5
12/11/2016

My husband had an appointment at the VA hospital/clinic so we choose BW. As it turned out the hospital was right across the street and we received a Veterans discount. The food and people employed there are the best. Thank you!

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
It was our pleasure to take care of you while you were in the area for your appointment. We hope should you need any further accomodations we will see you again.

"Guest Relations-Becky!"

5
10/11/2016

I would just like to say you can't get a friendlier front desk greeter than Becky. She was a delight and really made my day! I've stayed here twice now and both times I got a clean, good looking room! Can you ask for anything more? Well, yes. Surprisingly, there is a pizza joint on the bottom floor of this hotel with some incredible pizza. Light, crunchy, chewy, dough. Fresh toppings. That's for another review!

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Becky is great, we are very lucky to have her. We are glad to hear she took great care of you and you enjoyed your time with us.

"Milwaukee VA"

5
10/11/2016

This hotel is the Best to stay at when having to go to the VA Hospital in Milwaukee Wisconsin. I would recommend the hotel if you are going to Summerfest or the State Fair. You can catch the Milwaukee Transit System (bus) and go anywhere.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for your review.

"All was well."

4
03/11/2016

Hotel was clean and the room was updated. Located in a good easy to get to location. Good breakfast and a restaurant was located in the hotel with good food. Located close to where my appointment was.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for your review, we hope to see you again should your travels bring you back through the Milwaukee area.

"Close To Miller Park"

5
02/11/2016

Perfect location for a visit to Miller Park. Typical Best Western excellence. Would definitely stay here if in the area again. Parking was a little cramped but worked out ok. Room was clean and well maintained.

"Overnight stay"

5
02/11/2016

We stayed overnight after watching the Cubs play the Brewers. The hotel staff was very friendly and helpful. We enjoyed the breakfast before we left. The staff kept the food refilled so no one had to wait to eat.

"Clean and simple."

5
02/11/2016

We enjoyed our stay. The staff was friendly and helpful. Parts of the hotel look a little older but that didn't matter to us. The pool was nice, a little small but well maintained. I would stay here again.

"One Night Stay"

4
02/11/2016

We were 2 couples coming in for a baseball game. It is a nice walk to Miller Park and the motel is a great place to stay. I would recommend this Best Western for people to stay at. The experience was good.

"Perfectly located"

4
01/11/2016

Clean rooms, cordial and accommodating staff, generous breakfast, tall beds makes you feel like a queen, giant tvs, spacious tub for a hot soak after a weary flight, ideally situated and most appreciated their honoring my request of top floor room.

"Nice hotel"

5
31/10/2016

Nice hotel. We got a whirlpool suite. This room was clean, spacious, had a big whirlpool, and a nice kitchenette. This hotel has a pool, jacuzzi, free breakfast, and a restaurant/pub. Only thing I didn't like was the elevator it's really small.

"Hotel is nice and clean"

4
31/10/2016

We stayed at BW because we have rewards points, but if you're going to Milwaukee to see downtown and the HD museum, this hotel is not very close to anything. We spent a lot of money on taxi service. Its also pretty far from the airport.

"Very fun, friendly motel"

5
28/10/2016

We spent 3 nights here last week and really enjoyed the stay. EVERYBODY was in a great mood, -- staff and guests. Very friendly and very clean. Breakfast was huge and a little different every day --sausage one day, bacon the next and delicious. Way better than most motel breakfasts. The beds were very comfortable and my only complain was only 1 chair in the room. Everything else was great.

"Concert"

4
27/10/2016

Was a very nice hotel. Would stay there again when coming to Milwaukee. Close enough to get around the city. Breakfast was very good. Room was clean and had a nice shower. Great value. Downstairs restaurant and bar, had very good pizza.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
On behalf of the entire team here at BW Milwaukee West we thank you for your review!

"Loved this location! Extra touches really made a difference!"

5
26/10/2016

I stayed here with my girlfriend while we were driving across country and we loved the double shower heads from opposite sides of the shower and a third detachable shower wand and it was so spacious! Plus the breakfast was superb. Sausage patties, cheese covered eggs, oj, AJ, milk, oatmeal, bagels, cereal, waffles, DanishE's amd more! I added pictures to the Google and yelp pages. Thanks again BW milwuakee team!

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
On behalf of the entire BW team we thank you for your review and your business! We hope the next time your travels bring you through Milwaukee we get the priovelage to serve you again.

"Another day at Best Wester, Milwaukee"

3
19/10/2016

Back to the old stand by for V A appointments' LOTS of new things going on including some staff changes. Looks to be some positive changes in the future, will gauge as they occur. Very adequate and convenient to the hospital, shopping and restaurant areas.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Daniel, You are absolutely correct there have already been a lot of changes and many more to come! We thank you for your review and your business.

"Super Friendly!"

3
17/10/2016

The pictures look great but it was just OK - I feel like they started down the path of a remodel but stopped short of replacing furniture. The walls in the halls are extremely industrial and didn't leave a warm and fuzzy feel but the room was very comfortable. Breakfast was above average for certain - quite the selection!! Best of all, the staff was exceptionally friendly! I was surprised to get a call shortly after check in to make sure my room was adequate and to see if I needed anything. I was always greeted with a smile and easy chat.

Julie D, Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for the review of our property. I'm so happy that our staff was friendly and that our breakfast was great. I hope you visit us next summer when our renovations are complete so we can dazzle you with our friendly staff and updated hotel!

"no other nearby hotels"

3
03/10/2016

many minor problems such as a/c old and loud and unable to keep room cool, each day new keys had to be obtained, breakfast dishes ill prepared, toaster failures, room pretty small, had to ask for points to be added to my account.

Julie D, Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for choosing our property while in West Milwaukee, and for the review. We apologize for the trouble and have taken steps to address the issues. We look forward to providing you with our improved services when we see you again!

"Close to Miller Park Stadium"

4
01/10/2016

I booked a room here to be close to Miller Park stadium. Since I travel a great deal, i always notice the cleanliness of hotel lobbies, which tends to be a dead give away to the rest of the hotel and how it is run. The lobby here is clean and inviting with lots of light. The staff was friendly, even though the front desk was slow attending to individual needs, even when I was the only one around. The housekeeping did a fantastic job and was tipped for the long hours and attention to detail. It was a short and convenient walk to the ballpark through a decent neighborhood. You will also find it within close proximity to local breweries, the art museum and other downtown attractions. I would have rated this hotel better however the noise from adjoining rooms my last night kept me awake until wee hours of the morning, even after calling the front desk with complaints (plural).

Julie D, Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for taking the time to review our property, and please accept my apologies for the noise from other guests. I am so happy that our housekeeping team took great care of your needs and that you found the lobby clean and inviting. We look forward to seeing you again soon!

"It works"

3
01/10/2016

I thought this hotel had a good feel when I walked in the door. Clean with a great reception from the front desk. The room was clean and neat. The hotel housekeeping staff worked hard and was most friendly. What I did not like was waiting at the front desk for other details to be addressed. The second night there was a lot of noise from the room above me. I called the front desk and complained twice, to no avail. The noise continued with no breaks until 1AM. If it were not for that I would have rated this hotel better.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for your review and accept our apologies for the issues you experienced during your stay

"Great!"

5
29/09/2016

Love this hotel we stay here everytime we go to Milwaukee.. We came for the Brewer game and hotel is a 15 min walk to Miller Park in a nice clean neighborhood. Bar in the hotel was great as well their pizza is a perfect after game treat ??

Julie D, Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for taking the time to review our property. We're so happy you enjoy staying with us, and look forward to seeing you next baseball season!

"Brewer Trip"

4
25/09/2016

excellent location, excellent service, building could use a make over, nice included breakfast, convenient for Miller Park and the VA Medical center, staff was very friendly and the room was clean although the building overall is a little weathered.

Julie D, Manager at BEST WESTERN Milwaukee West, responded to this review
We love that you enjoyed staying with us recently, and can't wait to see you again! Thank you so much for the review of our property.

"Affordable stay"

4
25/09/2016

Hotel was clean, breakfast was good, interesting layout for a hotel but it serves its purpose. $11 uber ride to downtown Milwaukee which is not bad. Affordable price for how long I would be in the room. Wouldn't hesitate to stay here again.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Anthony, Thank you for taking the time to share your recent stay with us. Your business and review is greatly appreciated!

"Labor Day getaway"

4
21/09/2016

Close to Miller Park and good family hotel. Clean rooms nice breakfast! Free Parking Uber picked us up to go downtown so that was nice. Pizza in the restaurant was good and easily accessible. Kids enjoyed pool!

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Joline, thank you for your review we are happy to hear you enjoyed your time with us.

"adequate but noisy"

3
17/09/2016

The room was spacious and clean enough. Lots of hot water and the bed was comfortable. Unfortunately, there was a family reunion on my floor and people were constantly going from one room to another yelling in the hallway at all hours of the night until the management threatened to call the police at 3am. So my night was ruined. If you are a light sleeper, I would not recommend this hotel. The breakfast was good. They even had fresh blueberries and strawberries! It's not in a great neighborhood.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Please accept our apologies for the disturbance you encountered due to another guest. We do everything we can to ensure this types of incidents do not occur but when they unfortunately do we deal with them swiftly.

"Good value, comfortable beds, pleasant staff"

4
14/09/2016

While the property is getting a tiny bit worn (I understand the lobby is getting a redo in a few days), it was a very convenient location within a 15-20 min walk to Miller Park. (The front desk has walking maps to assist.) The room was clean, the bed was very comfortable. Lots of towels. Front desk staff (Becky especially) was fun and pleasant. The only downside was slow Wi-fi. There is pizza/pub restaurant on premise, but I didn't try it as there are many dining options nearby.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for taking the time to share your recent experience with us. We have forwarded your comments to our WiFi provider to monitor the network a little closer.

"Nice hotel"

4
12/09/2016

if you are going to a baseball game It very close to miller park. Its about a 10/15 minute walk to the stadium. Nice room. The staff was very nice and if you have any question they will answer them. Breakfast was good. There is a restaurant/bar in the basement of the hotel.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for your review Alex.

"Awesome service"

5
10/09/2016

The room was clean nice and very roomy. I don't know last names but Jessica, Lamont, Aszree, Andora, Mike, Tiffany and Steve were absolutely the best. What ever they could do to make our stay wonderful they did. Hats off to a perfect staff. I would definitely stay again and again. Next time I will stay in the Jacuzzi suite. The breakfast was yummy I even made my own waffles the staff in there was just as nice but I didn't get there names. This is as short of review I can say without going into detail.

"Great Stay for a Ballgame"

4
09/09/2016

Great hotel for a ballgame at Miller Park - went to Cubs game on Sept 7th. BUT beware of parking your car in the lot if it is raining. We were parked in the 2nd space and had to walk into over a foot of water to get to the car and our tickets. Decided to take a taxi to the game instead, taxi arrived within 10 minutes - cost was around 15 with tip. Small bar in hotel was very nice after the game and prices were reasonable. Staff very friendly. Bed was super comfortable, and we would stay there again.

"Great Location for a Baseball Game"

4
06/09/2016

This hotel has a great location if going to Miller Park. It was an easy 25 minute walk from the hotel. Room was very large and comfortable for 3 of us. Air conditioner was a little loud. The morning breakfast was pretty good. Staff was very friendly, especially the woman who was working the breakfast (I apologize I did not get her name). She was so pleasant and friendly!

"Great for Ballgames"

4
06/09/2016

We checked in to this hotel because we were going to the Cubs vs Brewers game. Miller Park is an easy mile walk away and the hotel let us keep our car in their lot even though we had checked out for the day. Breakfast was great and the room was huge and well kept. Highly recommend.

"Don't be misled by first impression"

4
03/09/2016

The neighborhood this hotel is in doesn't appear to be the greatest, and the hotel needs updating, but the service is very good; the bed is very comfortable; you'll never run out of towels here; never had any security issues; the breakfast is good and plentiful; love the breakfast room decor.

"not fancy but still one of the best"

5
28/08/2016

Staff in this BW hotel is unbelievable friendly and helpful. Best of all is Paulette. She is in charge of breakfast that is being served daily. Also the cleanliness of the rooms. She does an amazing job. Also the bed is extremely comfortable with the pillow top mattress and different softness/thickness pillows. This was one of the most comfortable hotel beds I slept in. If I need to be in this area I will definitely stay there again. The hotel and the lobby may not look fancy but still is one of the cleanest and best BW hotels I have been too.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Lisa, thank you for your kind words regarding our hotel. We are very lucky to have Paulette as part of our team. I will make sure she gets the recognition she deserves for taking such great care of you during your stay. Thanks again!

"Great Place"

5
27/08/2016

I stayed here for a total of one night. The location is good and the hotel is easy to get in and out of. The room I stayed in was very clean. The hotel lobby and other areas were also kept clean. There is a little pub downstairs that also sells food items. It was a great place to have a drink and relax in the evening. The breakfast in the morning was above average with a great selection of items to choose from. I would recommend this place to anyone needing somewhere to stay in this area.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for the great review Charles, we greatly appreciate it!

"Memory Maker"

4
23/08/2016

Will do it again; had a bridal shop in West Milwaukee 15 years ago ~ also, ourselves and family lived 1339 S. 49th Street. As my father built the home, we wanted to see the neighborhood also. It was far enough away from any area that was presently having turmoil. The only thing was that we would have like referral to Restaurants closeby.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Mary, We are glad to hear you enjoyed your time back in Milwaukee. We are also very happy to hear you enjoyed your time with us. We thank you for your business and your review!

"GREAT HOTEL "

4
22/08/2016

We stayed here on our way to Minnesota after at 15 hour drive. The staff was amazingly friendly, the room was clean and well kept. There parking available for when we went to explore the city. The location of the hotel is right next to Brewer Park and about 10 min to the lakefront. They also have a nice little pub downstairs that serves up good food and serves not only well recognized brews but local brews as well. The breakfast was nothing short of amazing for a hotel breakfast. Pancakes, real eggs(not powdered), toast, sausage gravy, biscuits, farm fresh yogurt and fruit, assorted pastries as well. Quite the spread for guests to enjoy.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We thank you very much for taking the time to leave a review about your most recent stay with us. We are happy to hear you enjoyed your time with us!

"dissapinted"

2
21/08/2016

I have stayed here several times in the past while my husband ( a disabled Vet) was a patient in the V.A.hospital. Was always pleased, other times we were given a special rate for veterans which was greatly appreciated but this time the person I dealt with was rude and I was told there was no discounts for vets. was going to charge me about $125.00!! ( other times I paid about $50.00) I am married to a disabled veteran and do not that kind of money so I drove home which is over 70 miles.

"The saving grace is its proximity to the Brewer Stadium!"

3
14/08/2016

Our room was very 'tired', radiators all rusty and unsightly, needs renovation. I know we got the last room available, but I was disappointed in the state of the bathroom and again, the rusty and damaged floor radiators gave the appearance of a very run down room. Friendly staff at breakfast and again, location is the best if you want to head to a Brewer game! I would hope that other rooms were renovated, avoid room 221 at the end of the hall if possible.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We are very sorry to hear you were not pleased with the accommodations of our hotel. It is very uncommon that our guests are unhappy with the recent remodeling projects that have occurred. We have scheduled 221 for additional review in efforts to understand what may have caused you a negative experience. We greatly appreciate your feedback for that is how we improve.

"normally 8 out of 10 stars but this stay was 6 stars"

4
14/08/2016

Overall I like this hotel, it is for the most part clean, desk persons friendly and helpful and very convenient for going to a Milwaukee Brewers game, the staff is usually friendly, I have stayed here many times in the past.. just had a few issues with this stay with the bathroom door not able to close and mostly the restaurant and being told we can't order pizza because the cook had left for a while ... also, the price at total with taxes and fees 182 for each of the two rooms I booked was over priced that is why below I rated value as poor

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for your review about your most recent stay with us. We are sorry to hear of the issue in the restaurant, unfortunately our cook had a family emergency and had to leave the property for a moment. As far as your comment regarding the price you paid, the rates for the room fluctuate up and down daily based on local events. With State Fair and home Brewer games unfortunately our demands for rooms from our guests far out numbered the amount of rooms we have available in our hotel which does increase the price for the limited rooms we do have available.

"Great West Milwaukee location"

4
11/08/2016

Close to Miller Park, State Fairgrounds, Pettit National Ice Center, and the Hank Aaron State Trail. Free parking, WiFi, morning breakfast, pool and fitness center. Older property, but updated rooms, bedding, bathroom facilities. Lounge and restaurant facilities on the property. Usually better rates than downtown, so I would absolutly stay here again.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We are very pleased to hear you enjoyed your time with us here in Milwaukee. We look forward to having the opportunity to serve you again the next time your travels bring you through the Milwaukee area.

"Great location, Clean and Friendly"

5
11/08/2016

Going to a Brewer Game? This is the place to stay! Walking distance, nice rooms, Friendly staff and great breakfast! The pool room is super nice along with the work out facility. I would highly recommend this hotel for a family vacation or business stay!

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Robert, thank you for your business and review. We are honored that you would recommend us to any future traveler staying in the area.

"Got our money's worth"

4
09/08/2016

Although we never quite figured out the arrangement of a hotel with an attached apartment building, everything was neat and clean. The elevator was small and slow. The pool area was quite nice would have been helpful to have towels at the pool. Breakfast was good, and staff were quite welcoming. Check out didn't go so well, computers were down. Front desk didn't know directions around the city.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for your review and business. We are terribly sorry the computer issues we unfortunately experienced caused you any inconvenience.

"National Pizza Pub and Grille"

5
08/08/2016

We are local (Third Ward) and have not stayed in the hotel but decided to check out the downstairs pizza pub, the National, since we had a Groupon. It was a hot Saturday afternoon and the place was thankfully pretty empty, so we grabbed seats at the bar with the other 4 patrons. There is a lot of space for table dining, though. This place is no-frills, which was exactly what we were looking for... somewhere with cold beer, the air conditioning cranked up, and some decent grub. Despite being in the basement of a hotel, the place has a local feel to it and we had the sense that most of the people at the bar with us were neighborhood locals. Granted, our expectations weren't too high, but the National easily surpassed them. Our bartender, Brooke, was friendly and knowledgeable about the beers and pizza options. They have maybe 12 draft beers but plenty of bottled options too (and full bar). The pizza was outstanding. Great thin crust loaded with toppings and tasty sauce, all in good proportion. A large was more than enough for 2 people, so we took leftovers home. Even without the Groupon, the prices are totally reasonable. Having Brooke behind the bar was a huge bonus, as she was very easygoing but at the same time completely attentive and helpful. I'm glad we decided to check out the National, as we will certainly be return customers when we're in the mood for beer and pizza in a non-smug, chilled out atmosphere (which is often!).

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Clay, Thank you very much for your review about our onsite restaurant. It also has a trip advisor listing if you would like to share a review for them there.

"Best Western Milwaukee West, Milwaukee"

4
05/08/2016

Hotel was clean, great staff very polite and smiling. Hotel was older and noisy from adjoining rooms. Breakfast was very good and the towels were huge a nice change from other places we have stayed. It would have been rated a 10 had it not been for the noisy people in the next room, but that is not the staffs fault.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
On behalf of the entire BEST WESTERN Milwaukee West team we thank you for your review.

"Enjoyed our night"

5
03/08/2016

Great hotel-our choice when we come to a ballgame at Miller Park, It is within walking distance (15min) with a map from the motel. Its great-service is good, bed is great and everything that we want. Great hostess Jasmine

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you for your kind words about our hotel. We are very lucky to have Jasmine on our team, we are happy you had the opportunity to interact with her during your time with us.

"Highly Recommend"

5
02/08/2016

Would highly recommend this hotel. We have stayed at this hotel before and they have really upgraded things tremendously. Their employees are very helpful checking in and out. They were also very pleasant through out our stay. Breakfast area is very clean and the food was very good. Pool area nice and relaxing atmosphere. We went to a brewers game so it is very close to Miller Park.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Vicki, On behalf of the BEST WESTERN Milwaukee West team thank you for your kind words about our hotel and staff. We all work very hard to provide our guests with a pleasant experience and are happy we were able to serve you during your time with us.

"Beer, Brats and Comfy beds."

5
02/08/2016

The ball park can look like it is in a seedy area as you come off the freeway at night. Not helped by the old brick exterior of the building. However, staff was helpful and once we got parking realized we were in older part of Milwaukee. Breakfast was very good, best of all the full serve breakfasts we stayed on this trip. Need to try and find a better parking system for your stay and for check in. A long walk to the lobby in the dark at night is not comforting. The room was large and spacious. Beds etc top rate. This is an apartment complex that has half it turned into a Hotel. Right across street from new VA hospital, Staff was super. I personaly would not walk to hotel at night from Miller ball park. Too many shops and bussiniesss boarded up in older area.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you very much for your review, we are happy to hear you enjoyed yourself.

"tailgate party"

4
01/08/2016

hotel is close to miller park, which is really nice after tailgating all afternoon at miller park. The only problem was no where to park a vehicle pulling a trailer after the baseball game. We had to park about 3 blocks away

Jasmine C, Manager at BEST WESTERN Milwaukee West, responded to this review
Jill G, thank you for taking the time to share your experience with us here at, Best Western Milwaukee West. I apologize for the limited parking. I am happy however that our location worked out for your visit to Miller Park. Thank you again and we look forward to having you the next time you are in Milwaukee.

"Top quality and service in west Milwaukee"

5
30/07/2016

excellent value, comfortable room and bed, great breakfast options and very convenient for Miller Park - the reason for our trip. Jasmine the manager and ALL her team were good service personified. The whole experience from arrival to departure through dinner in the bar, which although basic was well prepared and served, was good. We did not have time to use the pool or fitness centre but it looked well equipped and inviting.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Geoffrey, Thank you very much for you kind words about your most recent stay with us. We are very happy to hear you enjoyed your time and look forward to seeing you again the next time your travels bring you through the Milwaukee area.

"hotel"

3
30/07/2016

the only reason we stay here is because it is so close to Miller Park to go see the Cubs play. The hotel is within walking distance to Miller Park. Has lots of parking. the bar and grill is excellent. The rooms are very clean, but walls are thin, can here kids running in the hall.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Raye Ann, Thank you for taking the time out of your busy schedule to share your recent stay with us. We are happy to hear you enjoyed your time with us. We apologize for the behavior of others, while we do our best to keep the noise to a minimum sometimes kids will be kids.

"Best Western, Best Staff, Best Pizza."

4
29/07/2016

The room was comfortable. Pizza and pub downstairs was awesome. Having a fridge on the room was great. The check in staff was super nice and helpful. You can walk to the ballpark from the hotel. Super convenient. Would definitely stay here again.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We couldn't ask for a better review from one of our guests! We thank you for you business and look forward to having the privelage of serving you again in the future.

"Good Service but run down hotel"

2
28/07/2016

The customer service in this hotel was great, the breakfast was good, but the hotel itself is very run down and old. It reminded us of a senior living building from the 1980's that should have been knocked down. There was not enough parking and we had to park on the street.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We are very disheartened to hear you felt our hotel is run down. While we know the exterior is dated we chose to spend the money on the inside of the hotel to provide our guests with a pleasant experience while they are with us. I apologize we were unable to deliver upon delivering that experience with you. Parking can be a challenge, especially during busy baseball games where people have multiple vehicles for each room. However we are pleased to hear you felt the staff provided you with great service and a good breakfast which we know are very important to our guests.

"Clean and friendly"

5
24/07/2016

We went for a ball game and this hotel was pleasant and clean. the staff were all so helpful and friendly. Food was great.The rooms were completely renovated and clean and comfortable. We would definitely go back again.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We are very happy to hear you enjoyed your time with us! Hope to see you again soon.

"Doesn't get closer for a Brewers game!"

4
22/07/2016

Nice location for a ballgame. Older hotel that has been renovated and money spent in the right places, rooms, pool and lobby areas as well as the bar/restaurant. Staff couldn't be more friendly. Only one small elevator which can be difficult when bringing in luggage depending on how much you have. The building is older and has some character. Rooms are very clean which was most important. Elevator was out of order and we received a discount on our rooms without even asking. If you are looking for an embassy suites, this isn't the place for you. If you are looking for a clean room with friendly staff for a good price, look no further. Walking distance to the ballpark - downstairs bar is really nice with great staff! Working class neighborhood hotel - I would stay again and would recommend if you are going to a ballgame or visiting the VA which is located right across the street.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
On behalf of the entire team I thank you for taking the time to share your most recent stay with us and all of our future travelers!

"Nice hotel for price and location"

5
22/07/2016

My husband had an appointment at the VA Hospital and this hotel is just minutes away. Very nice hotel. Clean rooms and friendly staff. The pool area is a hidden jewel. Very nice décor and very clean. We would stay there again!

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Janet, thank you for the review! One of the greatest compliments we can receive from our guests is that they will be back, see you soon!

"More Modern Then The Outside Implies"

3
20/07/2016

The outside may appear dated to you but don't be swayed by that because the hotel room was clean and up-to-date. The bed was very comfortable. The food from the hotel restaurant was very good. It is easy to find and there is plenty of parking. The staff was also congenial.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We are so pleased to hear you enjoyed your time with us here at BEST WESTERN Milwaukee West. Unfortunately as you noticed the exterior of the building is dated and while we plan on updating that in the future we have used all available monies to update and upgrade the inside where it impacts our guests the most. We thank you for your business and look forward to seeing you again in the future.

"This place is great for the money!"

5
19/07/2016

We needed a place to stay in Milwaukee - not by the airport. The searching brought up this place near the bottom of the price range. We checked reviews and they are right...this is so worth the money! Super friendly staff. Room is a bit small, but had all the amenities we needed. Air conditioner was a bit noisy, but we got used to it after a while.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Donna, It is the people who make the difference in providing an excellent hotel experience. We are very fortunate to have a great team who deeply care about taking care of our guests and we are very pleased to hear that you experienced just that while you were with us!

"wonderful staff, GREAT environment, clean, inviting"

5
19/07/2016

wonderful staff that embraces everyone. They go out of their way to make you comfortable. Rooms are super clean and location is convenient, especially related to the Milwaukee VA campus. Bright pleasant lobby.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Susan, I am so happy to hear that our team took such great care of you. We all work very hard to treat our guests as if they are family visiting our homes which is what sets our hotel from all the rest; our people. We greatly appreciate your business and taking the time to share your thoughts about our hotel with us and all of our future travelers!

"see the town"

4
17/07/2016

Room was great, but hotel had an issue when the power went out and the elevator stop working for two days out of the four we were there. Staff were friendly and helped us with directions to sights we wanted to see.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Wayne, Please accept our apologies for the inconvenience you experienced with the elevator during your stay with us. Unfortunately there was a power outage that occurred in our area that caused a part on the elevator to malfunction.

"Nice place to stay. Location was great and convenient to any where we needed to go."

5
15/07/2016

The staff was very helpful and always questioned if there was anything we needed and offered to help with our luggage. Breakfast was wonderful! We would definitely recommend this Best Western to all our friends and family.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Rose,On behalf of the entire team we thank you for your business and review. We greatly appreciate it!

"Stay in early July Best Westrern Milwauke"

5
13/07/2016

The rooms were clean, pool area very nice, staff was friendly and breakfast was was great. One associate, "Tommy" went so far as to repair my son's bicycle so that we could complete our bike ride. The motel is close to a great bike trail that really helped make our stay unique!

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We are so happy to hear that Tommy was able to get your tire fixed! We are very lucky to have Tommy as a member of our team, as you experienced first hand he truly cares about taking great care of our guests. We thank you for your business and your review.

"Great Location"

3
12/07/2016

This is a great motel location if you are wanting to take in a Brewer's game or two. Walking distance is maybe a mile or a little more. Easy walk. Parking is cramped and seems to be a few spaces less than guest rooms available. Floors creak when someone above you walks around. Great lounge with great service and a Ruben Sandwich that is tops.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you very much for your review, it is greatly appreciated!

"Close to Miller Park"

3
12/07/2016

Liked that it was close to the ball park. Didn't like that there was no ice machine on the 2nd floor and that the fan and light in bathroom had no separate switches. The staff was very good and the room was clean.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Barbara, Thank you for your feedback regarding the bathroom fan and light. Not having separate switches is by design to prevent any excess moisture from building up in the room, we apologize for any inconvenience it may have caused you.

"Best Hotel I've Stayed In"

5
11/07/2016

My partner and I stayed here after The 1975 concert in May. ALL the staff were friendly, from those who checked us in to those who were working once we returned later at night. Even the cleaning staff was above and beyond friendly. The room was big and clean and had a beautiful shower. The pool area was very nicely decorated for an indoor pool. The free cookies in the lobby were awesome too! It is in an excellent location with a McDonald's, Target, Walmart, and IHOP minutes away. We will be returning to this hotel soon as it is the best hotel I've stayed in and I have recommended it to all my family and friends in the Milwaukee area.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Krysten, It is an honor to receive your review. The entire team works very hard to provide all of our guests a memorable experience and we are happy to have delivered upon that goal with you. We look forward to taking care of you again the next time your travels bring you to the Milwaukee area!

"Good family oriented hotel"

4
10/07/2016

Great affordable place to stay just a few miles from downtown Milwaukee. Front desk person (Kathie I think) was great, energetic and appeared to love her job. Elevator needs updating, slow, slow, slow but the pool area is perfect for families, my nephews LOVED it!

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Eric, We are very pleased that your nephews enjoyed the pool! Thank you for your business, it was our pleasure to serve you.

"Good Location for Brewers Games"

4
07/07/2016

This was a great location for Miller Field, less than a mile to the field. Anyone at this BW walked to the game. The hotel was fine; room was fine. Nikki at the front desk was fantastic -- took care of a couple problems I had (room keys not working, refrigerator malfunctioning, and game info). I never would've known that she was new on the job. Although the room was fine, there was a noise issue -- a tunnel effect -- which seemed to amplify all noises in the hallway. The breakfast was okay but not the usual BW quality. The breakfast area was insufficient in size; it was somewhat messy; and the TV was too loud for the size of the room. Parking is combined with that of an apartment building behind and a pass is required for your dash. We didn't feel comfortable with that situation. I guess I should say that at least there was free parking.

"motel"

3
07/07/2016

nice motel for a neighborhood. Easy to get to places by Milw. city busses on National Ave. to Downtown area too. Buses run all night I heard. And was easy to get around for the most part in my situation. Summer feast and Casino.

"nice hotel,bad service"

4
07/07/2016

just had to rewrite my review,i was so upset at becky the clerk for making me feel so miserable,that i kind of didnt mention that the stay was great..and very clean,well worth the money,breakfast could be better,but overall great

"Clean and friendly"

5
06/07/2016

Everything was very nice..........I always like Best Westerns. You met my expectations. The breakfast was hot and delicious. The staff was very friendly and helpful. The check-in and out was fast. I had to be in Milwaukee for a medical assessment at Froedert Hospital. We arrived the night before. Our stay at your hotel made the experience very tolerable. Thank you!

"Close to Miller Park for Brewers Games"

4
06/07/2016

Good hotel, within walking distance of Miller Stadium and also had many restaurant options in the area. About 7 minutes to downtown. We were in a suite and it was complete with a full kitchen and whirlpool tub.

"Went to see Brewer game"

5
05/07/2016

Very clean friendly Place helped us get to the game and get back would recommend this hotel very friendly had good pizza had a very good breakfast or are you trying to help you the pool and hot tub was very nice too would stay there again

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Having Miller Park less than a quarter mile away makes us the ideal hotel if you are in town for a game and we are very happy you were able to take advantage of that. We thank you for taking the time to leave a review and hope to see you the next time you are in Milwaukee.

"Convention"

5
05/07/2016

I had a very pleasant stay at this hotel. The rooms were very clean and the staff was very friendly. I would stay there again if I am in Milwaukee. The hotel is close to the casino and the Harley-Davidson museum.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
On behalf of the entire team at the BEST WESTERN Milwaukee West we thank you for your business! We are very happy to hear you enjoyed your time with us.

"Summer concert fun !"

4
29/06/2016

We were in Milwaukee for a Kenny Chesney concert and I chose this hotel for closeness to Miller Park. The bonus was it was within minutes of our other destinations too! Our room was clean and comfortable. The food in th bar/lounge was very good and a great price. The breakfast was very nice too.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We are very pleased you enjoyed the Kenny Chesney concert! Hopefully there will be more concerts in the future that you will also be able to enjoy and spend some more time with us. We greatly appreciate you taking the time to share your experience with us and all of out future guests.

"Grt stay for UWM"

5
27/06/2016

Awesome trip for college orientation. Quick, convenient clean. Grt front desk mgr. rooms were bright, quiet and clean. Color palette very modern. Elevator accessible, convenient parking awesome breakfast options

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Bev, We greatly appreciate you sharing your recent experience with us and all of our future travelers. We are very happy to hear you enjoyed your time with us and are hopeful to have the privilege to serve you again the next time your travels bring you back through the Milwaukee area.

"Great experience!"

5
22/06/2016

The staff was so great! The room was very clean. There was plenty of towel and other amenities set up in our room. We did not have to ask for anything during our stay. Good breakfast. We would definitely choose this hotel again

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you very much for your review. We are very pleased to hear you enjyed your time with us and look forward to seeing you again the next time you stay with us.

"Brewers visit"

4
22/06/2016

I was very well looked after during my stay. Everyone helped me with directions to various places that I wanted to get to. The location of the property was also perfect for me. All the staff were very friendly and courteous.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
It was our pleasure to take care of you during your stay with us. We all work very hard to provide our guests with a pleasant and memorable experience and are happy to hear we did just that for you!

"Wonderful "

5
22/06/2016

We always stay at this Best Western right across from the airport. So convenient especially with the added shuttle service. Rates are comparable with others so close to airport. Cleanliness is a plus at this hotel. Staff and service is excellent. Complimentary breakfast every morning is very good also.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you very much for leaving a review. I do believe you meant to complete this review for one of our sister properties located at the airport. If you wouldn't mind leaving another review with them so they get the credit they so rightly deserve. Thank you for staying with Best Western.

"great staff"

4
20/06/2016

Becky at the front desk was very helpful and so nice!!!!! The kek had trouble working some of the time. The swimming pool and hot tub were very large. We were happy with our stay and would stay again if we were in the area.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
I am very happy to hear that Becky took great care of you folks during your time with us. We are very fortunate to have her as part of our team and I will be sure she receives the kudos she so greatly deserves from your review. We thank you for your business and hope to see you again the next time your travels bring you back to the Milwaukee area!

"Best Western West Allis."

5
20/06/2016

The Best Western in West Allis, Wisconsin is a quality place to stay if you are planning a trip to Milwaukee. Most notably if you are going to the State Fair, have business at the VA Hospital or are going to cheer for the Brewers. It is within walking distance of Miller Park and the VA. I have always found the rooms clean and have always been treated well. The City transit system also stops nearby.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
On behalf of the team at the BEST WESTERN Milwaukee West we thank you for your business and taking the time to share your recent stay with us as well as all of our future guests.

"Pictures were better than reality"

3
20/06/2016

The online photos of this hotel were very well taken. The ceiling height in the "restaurant" is very low. The floors were bouncy and thin and we could hear the upstairs neighbor quite well. However, staff was very friendly and helpful and the rooms were clean.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Amanda, Thank you for your feedback about your most recent stay with us. Unfortunately there is nothing we can do about the height of the ceiling in the restaurant. As far as the noise transference that can occur when you have a louder neighbor it is an issue we are working on correcting through various projects. I am happy to hear that your room was clean and that you felt the staff took good care of you.

"Best Western Milwaukee"

5
19/06/2016

The staff here are the best! They go out of their way to help in any way they can. Can't wait to go back, will stay here again.The hotel is within walking distance of the stadium, and it was a very easy walk back from the game. The staff held on to our luggage before our room was ready and again after we checked out and were waiting to catch our flight home.

Erik U, Front Office Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you very much for sharing your recent experience with us and all of our future travelers! We are very happy to hear you enjoyed your time with us here in Milwaukee!

"STAY HERE FOR SPORTING EVENTS!"

4
15/06/2016

Everything was great! From check in to the room, free breakfast, friendly helpful staff. Couldn't ask for more. Was going to drive to stadium but front desk staff said didn't need to; easy walk. Saved me driving in traffic to and from, aggravation in finding parking as well as $$$. Thank you for the heads up! Awesome! : )

Jasmine C, Manager at BEST WESTERN Milwaukee West, responded to this review
Julie, thank you very much for letting everyone know how "great" your stay was. We here at Best Western Milwaukee West, are committed to providing a wonderful experience to our guest. Wonderful guest like yourself, make our jobs easy, so thank you Ms. Julie and we hope to see you the next time you are in Milwaukee.

"Close to miller park."

5
12/06/2016

Reason why we pick this hotel it was close to miller park walk distance. First check in greet with cookies. Hotel staff was very kind and helpful with any questions around the area. Hotel was clean and bed was very comfortable. Restaurant at the hotel food was good especially the pizza!!

Jasmine C, Manager at BEST WESTERN Milwaukee West, responded to this review
Maureen, we here at Best Western Milwaukee West, and National Pizza Pub and Grille, really appreciate you taking the time to share this review. We are fortunate to be located within walking distance to Miller Park. We are proud to offer baseball fans like yourself a clean comfortable room with friendly guest services. We would love to see you again the next time you visit Milwaukee. Thanks again.

"great location"

4
07/06/2016

Close to

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We know you have many choices in hotels in the Milwaukee area and are privelaged you chose to stay with us.

"Great night Sleep"

5
06/06/2016

The staff were very helpful in getting me some fruit. I needed something to eat quickly because I had just ridden my Harley 1,345 miles in one day. Needed to hit the bed fast and the Manager helped me out. The next day I needed a rag to wipe my motorcycle down. Plus the gave me good directions to the Harley Davidson Museum.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Jeff, We are very happy to hear that our team took great care of you during your time here in Milwaukee. While there are many hotels and most very similar it is the people who work there that make the difference and the team we have here truly do care about our guests have a memorable experience. We thank you for your business and review and hope to see you again the next time your travels bring you back to the Milwaukee area.

"Good Place to Stay"

4
03/06/2016

Good location near Miller Park and Miller Brewery. Easy access to downtown Milwaukee. Front Desk staff were very helpful with directions and things to see and do. Primary trip was for baseball at Miller Park and this hotel is about 3/4 mile from the Park. Good hot breakfast was included. VerycClean rooms. Good HDTV. Towels could have been better. A little scratchy.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Robert, we thank you for staying with us during your time in Milwaukee. We are happy to hear that you enjoyed yourself. As far as the towels being a little scratchy we have contacted our laundry vendor to ensure additional Downy is added to the towels cycle to soften them up. Once again thank you!

"perfect for what we needed!"

4
03/06/2016

With not being familiar with traveling, we couldn't check in until 3pm- in which we traveled from Michigan, got there at 11am with 4 tired/hungry/hot kids, but they did let us park the Van in the parking spots reserved. We were going to Brewers Game, this hotel was walking distance about 15-20minute walk with kids, between hotel and Miller Park was a nice park with picnic tables under a pavilion. Hotel had Nice Heated indoor Pool, Hot Tub. Tables and chairs in pool room. Work out room.(didn't use) Pizza/food/bar in hotel! served us at 10:45pm- Breakfast was great! lots to choose from, Pancakes, eggs, biscuits and gravy, oatmeal, cereal. I give it a 4, Parking was tricky and one exit/entrance. Staff was friendly, I would definitely go again!

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
On behalf of the entire BEST WESTERN Milwaukee West team we are very grateful for your review. Please accept our apologies for not being to check in early when you arrived, during the summer and baseball season we are close to sold out every night and Housekeeping needs enough time to get in and clean the room properly so that the next guest gets the best room they possibly can. We thank you for your understanding.

"Not good"

2
02/06/2016

Parking lot was horrible, ended up having to park on a busy street.. Smells in the hall / elevator. Staff confused on how late the restaurant/bar is serving food. Overall not very satisfied with the stay,.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Arthur, We are very sorry that we failed to meet your expectations. The entire team works very hard to provide our guests with a pleasant experience and in your instance we fell short and for that we apologize.

"Great Stay"

5
02/06/2016

We came for a Brewers Game and had planned to walk but it was raining so we called a cab. Cost under $10 each way. Efficient service. The Best Western was the nicest one we have stayed in and their morning breakfast was the best we have ever had in any hotel complimentary breakfast. Would definitely recommend this hotel if you are going to a Brewers game and want convenience and a nice place to stay.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Mary, On behalf of the team at the BEST WESTERN Milwaukee West I thank you for your review. We are very happy to hear you enjoyed your time with us and would recommend us to others. We hope to see you again in the future when you are in town for another ball game!

"Nice Place to stay"

4
01/06/2016

Enjoyed our stay at this best Western. Staff were all very helpful and friendly. The breakfast was decent with some hot foods as well as the usual (bagels, rolls, cereal etc) Good location if going to Miller Park for a Brewers game, only approximately a 20 minute walk.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Charles, Thank you for taking the time out of your busy day to share your recent experience with us and all of our future guests. On behalf of the entire team here at the BEST WESTERN Milwaukee West we thank you for your business and hope to have the privelage to serve your needs again in the future.

"Best Western Milwaukee Wess"

5
25/05/2016

Outstanding stay! Wonderful service! Newly renovated pool and hot tub. Great complementary breakfast including "Make your own pancakes", eggs, sausage, ham w/pineapple plus much more.Can walk to Miller Park, home of the Milwaukee Brewers Baseball Team. Close to Milwaukee Summerfest! Great hotel and great location!

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
On behalf of the entire team at the BEST WESTERN Milwaukee West we cannot thank you enough for your kind words. We all work very hard to provide our guests with a pleasant experience and we are happy to have deliver on that goal with you during your stay. We hope the next time your travels bring you through Milwaukee we will have the privilege of hosting you again!

"Great service"

3
24/05/2016

The breakfast area has yogurt, oatmeal and pancakes that are dispensed at the press of a button. The batter was low at the pancake machine. Before, I could even notify staff, Linette was ready with a new bag of batter ready to load, and then made me an order of pancakes.... super sweet. Linette was amazing! really went out of her way to make our morning that much brighter.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Thank you very much for taking the time to share with us your most recent experience at the BEST WESTERN Milwaukee West! We are very proud of the breakfast we offer our guests and are very pleased you enjoyed it. We thank you for your business and look forward to seeing you again the next time your travels bring you back to Milwaukee.

"Pleasantly Surprised"

5
23/05/2016

This was one of our last choices for a hotel as we preferred one closer to downtown Milwaukee. This hotel turned out to be PERFECT. It was only 5 minutes from the downtown. The complimentary morning breakfast was great, with many choices for everyone. Large pool and hot tub that stayed open until 11pm. The staff was very professional and courteous. Would recommend to anyone.

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
Jodie, we are always happy to hear that our guests enjoyed their time with us. As you pointed out our location being so close to Downtown is great and not at Downtown hotel rates! We thank you for sharing your thoughts with us and all of our future guests!

"Great"

5
21/05/2016

Great stay.The service was great. They went out of their way to make us happy. The room was very clean. It is only a short walk to Miller park. The next time I go to a Cubs / Brewers game I definitely will stay with them. Thank you R. King

Erik U, General Manager at BEST WESTERN Milwaukee West, responded to this review
We are very pleased that you enjoyed your time here in Milwaukee. Being the closest hotel to Miller Park we get a lot of baseball fans, of course we here are all Brewer fans and we will tell ourselves you are as well even though you just might be a fan of a team of who's name I dare not speak. Hope to see you again real soon!

"Pleasant stay & helpful employees and Hotel Manager"

5
09/05/2016

We had a very pleasant stay and especially Receptionists are very helpful as we asking about to check the availbility for another Best Western Hotel for the next stay on our route. Breakfast also worth to mention as their was a good choice and clean Environment. Good place to remember. Thx

Jasmine C, Manager at BEST WESTERN Milwaukee West, responded to this review
Dear RTBaker2016, Thank you very much for sharing your most recent experience with us here at Best Western Milwaukee West. Our staff is committed to providing each guest with excellent customer service. I am happy to hear that the guest service agent on duty was able to help you with reservation at another Best Western. Thanks for staying at Best Westerns and we hope to see you again the next time you visit Milwaukee.

"Pleasant stay"

5
09/05/2016

A very good stay in the Hotel and a good point to start the Sightseeing especially the Harley Davidson Museum. A very Special thank to the receptionist who checked the availability and Reservation in Chicago for us.

Jasmine C, Manager at BEST WESTERN Milwaukee West, responded to this review
Dear RTBaker2016, Thank you again for sharing this review about your most recent stay with us here at Best Western Milwaukee West. Our property is centrally located for easy access to sight seeing. We are happy you enjoyed staying with us and hope you stay with us each time you visit Milwaukee.

"Just 6 Blocks for the visitors dugout at Miller Park"

5
26/04/2016

This Best Western is so convenient to Miller Park you won' believe it. Just 6 block walk and you are at the right field entrance to the ball park. By the way, you past 2 or 3 nice bars along the walk too, plus there is a very nice bar that serves food right in the lower level of the hotel. It is called National Pizza and is a gathering place for visiting fans. We just returned from a 2 game series between the Twins and the Brewers and really enjoyed this hotel.

Jasmine C, Manager at BEST WESTERN Milwaukee West, responded to this review
Dear Robert C, I am please to hear that you enjoyed your most recent stay with us here at Best Western Milwaukee West and National Pizza Pub & Grille. Thank you very much for taking the time to share how convenient our hotel is to Miller Park for baseball fans. We hope to see you again the next time you are in Milwaukee for a baseball game.

"Friendly and accomodating"

4
25/04/2016

There was a group of 30 of us on a charter bus going to a Brewers game and brewery tour. We were provided and excellent dining location in the areas we were going to, as well as great service in the bar when we returned from the baseball game.

Jasmine C, Manager at BEST WESTERN Milwaukee West, responded to this review
Dear Garrett, We here at Best Western Milwaukee West were pleased to have you and your group with us for your group outing. Best Western Milwaukee West and National Pizza Pub & Grille are both committed to providing our guest with quality customer service. Thank you for this review and we hope the next time you are in Milwaukee you will stay with us again.

"Best hotel under $200 in Milwaukee"

5
25/04/2016

Stayed for a pair of baseball games, great location within walking distance and it's one of, if not the most reasonable stays in Milwaukee. The price can't be beat if you are staying for a game as there's a simple walking path, and the cleanliness is the best I've seen in the city under $200. Highly recommended to all that might be interested.

Jasmine C, Manager at BEST WESTERN Milwaukee West, responded to this review
Dear Raymond B, Thank you for taking time to share this shining review about your most recent stay with us here at Best Western Milwaukee West. Our property is conveniently located with in walking distance to Miller Park, and affordable. Thank you again and we hope to see you again the next time you are in Milwaukee for a Brewers game.

"Nice place to stay"

4
19/04/2016

We stayed one night to while a family member was in the hospital. When I reserved it said they are renovating, but we did not notice any noise or construction dust. It was a great experience. Our room was clean. All the staff we talked to were very friendly and helpful. Would definitely stay again.

Jasmine C, Manager at BEST WESTERN Milwaukee West, responded to this review
Dear Jstenske20, Thank you taking the time to share this review about your most recent with us here at Best Western Milwaukee West. I am happy the pool renovations did not interrupt your stay. We are happy to provide each guest with clean comfortable room, hot breakfast, as well as a friendly accommodating staff. Thank you again, and we look forward to see you again the next time you visit Milwaukee.

"Pretty good deal for the money."

3
16/04/2016

Our stay was OK. The rooms were newly remodeled and very nice. We had a neighbor we cranked the TV to a 10 volume and kept us awake all night until the hotel stafff handled the problem. Also we went to breakfast at 8am and they were out of food. The staff was wonderful and accommodating - couldn't be better - the overall room was very nice and it was wonderful to have available, close-by parking. It was an average, inexpensive and OK stay. The price was right at $88.00/a night. So, although my friend who I traveled with was very dissatisfied, I thought it was a pretty nice stay for the money.

Jasmine C, Manager at BEST WESTERN Milwaukee West, responded to this review
Dear Kelly Y, Thank you for taking the time to share your feedback about your most recent stay with us here at Best Western Milwaukee West. I apologize for the neighbors that disturbed your rest, however I am pleased to hear the guest service agent on duty was able to handle that issue. I also apologize about the items that were out at breakfast. That is a rare issue. Again, I am pleased to hear the staff was happy to accommodate these inconveniences. Thank you again, and I hope that you will stay with us during future visits to Milwaukee.

"great place to stay near the Veterans Hospital"

5
15/04/2016

my husband had a heart valve replaced at the VA this is just right down the street, sooo close to the hospital it made our 7 day stay so much easier. The breakfast is out of this world so many choices yogurt machine with fresh fruit and various toppings was awesome, the pancake machine, just put your plate at the end and get 2 pancakes loved it! scrambled eggs, sausage patties; links, bacon, wonderful fried potatoes, cereal, bagels, pasteries,muffins., bread I could go on and on !!!!If we ever have we will choose here again. met lots of wonderful staff , all have great hearts, they know what I mean. Mother & Daughter

Jasmine C, Manager at BEST WESTERN Milwaukee West, responded to this review
Dear Particia R, On behalf of the entire staff here at Best Western Milwaukee West, I thank you for this kind review. Our location is convenient for most families visiting Milwaukee's VA Hospital. I am happy to hear that you really enjoyed the hot breakfast that we offer each morning. Thank you again, and we hope to see you again the next time you are in Milwaukee.

"Loved it!"

5
10/04/2016

We stayed here with our family for a Brewers game. Check-in was fast and easy, both of our rooms were clean, & it's a quick walk to Miller Park! They have an ATM on site and the continental breakfast had a great choice and they kept things filled. Loved, loved, loved your front desk attendant, Linda. Whatever you are paying her isn't enough! She is helpful, easy to talk to, and so pleasant to be around! I can't say enough good about our experience with her.

Jasmine C, Manager at BEST WESTERN Milwaukee West, responded to this review
Dear JProft, Thank you for choosing to stay with us here at Best Western Milwaukee West. I am pleased to here that you loved your stay. Our staff here aims to ensure our guest have an enjoyable experience. Linda, is wonderful and enjoys taking care of our guest. I'm sure she would love to see you again the next time you are in Milwaukee for a baseball game.

"helpful staff, clean room, and great location"

4
05/04/2016

stayed there for the Milwaukee rally, great location the festivities in downtown and HD dealership sponsoring the events though out the Milwaukee area. the room was clean and the helpful staff made the weekend very enjoyable

Jasmine C, Manager at BEST WESTERN Milwaukee West, responded to this review
Dear Muzman76, Thank you for taking time to share this review about your most recent stay with us here at Best Western Milwaukee West. The staff here aims to ensure each guest has a great experience while staying with us. Thank you again, and please stay with us again the next time you are in Milwaukee.

"Horrifying Experience"

1
03/04/2016

Drunken Brawl in the middle of the night Large gap under the door of our room VERY small bathroom VERY small room Got a rash during the night and I don't have sensitive skin Homeless people were in the parking lot Cover fell off the heating element when we moved the desk away from the wall Pool was broken Walls were not painted properly Furniture was old, and well worn Bathroom door wasn't working right and you had to wiggle it so it would latch

Jasmine C, Manager at Best Western Milwaukee West, responded to this review
Dear Ann S, Thank you for taking the time to share your experience about your most recent stay with us here at Best Western Milwaukee West. On behalf of the entire staff, I apologize for the many inconveniences you experienced during your stay. I assure you that your feedback is appreciated and will be used to help implement policies for improvement. Thank you again for your feedback, and I hope that you will consider staying with us again so that we may have a second chance to exceed your expectations.

"Miss Becky (sorry if this is spelt wrong)"

4
01/04/2016

On Wednesday evening my family and I decided late that we should head down to Milwaukee from Green Bay. My dad was having surgery early the next morning at the VA hospital. I called to make sure they had a room and the lady at the desk, Becky, was amazing! She held the room for me and made sure we would have no problems with a late check in. I even called back to verify that we were on our way (I've had problems in the past and wanted to make sure we still had a room when we got down there). Becky remembered me and called me by name and said I had nothing to worry about. What AMAZING customer service, you don't see that much anymore! It was a relief to have one less thing to worry about. We weren't there long but the place did its job and the staff was friendly and the room was clean! Very short distance to the VA hospital. We would stay there again.

Jasmine C, Manager at Best Western Milwaukee West, responded to this review
Dear NRSEGEZ05, Thanks for taking the time to share this shinning review about your most recent stay with us here at Best Western Woods View Inn. It is pleasing to know that Ms. Becky was so helpful and accommodating to you. We are pleased to offer the discount to VA patients and their families. I hope that all is well with your farther, and if you need us again in the future, we are happy to accommodate you.

"Whirlpool"

4
25/03/2016

Get the suite with the in-room whirlpool! Free parking, near highway, pool table in the on-site lounge. Inexpensive drinks, free breakfast. Workout room is small but functional. Indoor pool. Near Brewers & Potawatomi

Jasmine C, Manager at Best Western Milwaukee West, responded to this review
Dear Tracy I, Thank you for taking the time to let Tripadvisor know about your most recent stay with us here at Best Western Woods View Inn. I am happy that you were able to enjoy the luxurious whirlpool suite, and all of the other amenities our property has to offer. The staff here at Best Western Woods View Inn take pride in providing our guests with an enjoyable experience. We hope to see you again the next time you visit Milwaukee.

"Wonderful Staff"

5
14/03/2016

Checked in late and Miss Jasmine was there smiling and very friendly. She was able to check us in, give us directions to a few places we needed to go. When we got back, she remembered our names, awesome gal. Thank you Jasmine for all your love and attention. You are a wonderful, warm hearted person.

Jasmine C, Manager at Best Western Milwaukee West, responded to this review
Dear Dawn K, Thank you for taking the time to share this shinning review. You and your party, were a pleasure to serve. We here at Best Western Woods View Inn, take pride in our keeping our guest happy with our customer service, however you made our jobs easy during your stay. We look forward to seeing you again, the next time you are in Milwaukee. Thanks again, Ms. Dawn and take care.

"Wonderful staff"

4
10/03/2016

Older hotel, but nicely renovated rooms with comfortable beds, new TVs, and mini fridge/microwave. Pleasant indoor pool and whirlpool. Good complimentary breakfast and the services of a bar/restaurant downstairs. Staff all very nice!

Jasmine C, Manager at Best Western Milwaukee West, responded to this review
Dear JuneJon, Thank you for sharing this review about your stay here at Best Western Woods View Inn. I am pleased that you enjoyed the amenities offered at our property. The staff aims to ensure each guest has a comfortable stay with us. Thanks again, and we hope you stay with us the next time you are in Milwaukee.

"dale peterson"

5
03/03/2016

highly recommended.staff was excellent close to alot of friends in milwaukee area.hallway noise detected alot .some side room noise.otherwise facility was fantastic.lounge in basement was a plus.snow plow took care of the hilly parking lot.

Jasmine C, Manager at Best Western Milwaukee West, responded to this review
Dear Dale P, Thank you for taking the time to share your most recent experience with us here at Best Western Woods View Inn. The staff takes pride in ensuring guest are provided clean rooms, hot breakfast, and friendly customer service. Thanks again, and we hope you will stay with us the next time you visit Milwaukee.

"way to hot"

2
24/02/2016

The hotel room was set at 76 and the hallways were a lot hotter than that. Had to open all the windows to get cool enough even after I turned off the heat entirely. The restaurant had good pizza but the server wanted to talk with her boyfriend rather than operate the bar. Also, no chalk for the pool table and they knew it. This is a very big deal for anyone that plays pool.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Terri C, Thank you for taking the time to share this review about your most recent stay with us here at Best Western Woods View Inn. I do apologize that we were unable to meet our expectations during that stay. Your feedback is very important to us, and will be used to make the necessary adjustments to ensure that we provide our guest with the best stay possible. Thank you again, and we do hope you will return and give us the opportunity to exceed your expectations.

"Great Weekend Stay"

5
19/02/2016

This is a great hotel!! We celebrated my sister's 65th Birthday there and it was wonderful! The staff is great, as is the pool and the restaurant and grill downstairs. This is a great place for families, but I will be going back without them also!

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Edith M, Thank you for letting us know about your most recent stay with us here at Best Western Woods View Inn. I am pleased that we were able to meet your family's need for your sister's birthday celebration. You guys were a great group to have, and we look forward to seeing you again.

"Veteran awaiting surgery"

5
15/02/2016

My family and I acquired rooms the night before major surgery at the near VA. Staff was very friendly and helpful. Also price was affordable. If you are needing a room near either the VA or Miller park I would recommend this hotel. Nice breakfast buffet and a friendly bar in basement.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Fidencio A. Thank you for this friendly review about your most recent stay at Best Western Woods View Inn. We are happy to be able to offer affordable accommodations to Milwaukee's VA Hospital patients and their families. We hope you will continue to stay with us for future visits to Milwaukee. Thanks again.

"Clean, but LOUD."

3
08/02/2016

This hotel was ok.. the room was adequate, the bed was comfortable and the bathroom was updated and clean. It looks like they did renovations not too long ago so the hotel is very decent. We ate the pub in the hotel and it was delicious! The breakfast was fine, simple but good. My only complaint was the noise. I don't mean you could hear people talking in the adjacent room, I mean stomping, yelling and just non-stop noise all night on the floor above us, and sometimes in the hallway of our room. Apparently the hotel is attached to an apartment building, so I don't know if that plays a role or not, but in all my years of travel I've never experienced that level of non-stop noise. I suggest if you do decide to stay at this hotel you ask for a room on the higher floors.. maybe it would help with the noise levels.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Jen B. On behalf of the staff here at Best Western Woods View Inn, I would like to thank you for taking the time to share your most recent stay experience. I am pleased to hear that your room was comfortable and your meals were enjoyable. I also appreciate your feedback regarding the noise levels. This will help us implement new procedures that will let us better identify excessive noise makers, before they disturb other guest. Thank you again.

"awesome !"

5
01/02/2016

we had a most enjoyable stay . great location, clean and very comfortable beds and pillows. we will be back in a few months. very helpful staff in the restaurant and front desk. fresh paint and nice artwork in the corridors.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Helen N, I am happy to hear you enjoyed your stay with us here at Best Western Woods View Inn. Thank you for sharing just how enjoyable your stay was. I'm happy to hear that the staff was helpful and that you will be back to see us again. We welcome you with open arms.

"Clean and friendly"

4
31/01/2016

Very clean hotel. Nice pizza and pub place in the building. A beautiful pool area and a nice work out room. They have very nice breakfast and lobby areas. It is close to the stadium, the zoo and many other attractions.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Jim D, Thank you very much for taking the time to share this review about your recent stay with us here at Best Western Woods View Inn. We aim to ensure our guest are comfortable and happy with their experience. I am pleased that you enjoyed your room, the amenities of the hotel, and the food. Hope to see you again soon.

"real swimming pool"

4
29/01/2016

Hotel is right across from the VA Medical Center, not a feature I needed, but placing it in easy drive of much of Milwaukee. Parking was easy. Staff were very helpful and friendly. The Pizza Bar downstairs is good. It is a solid, but not fancy place; everything in working order (except for the oatmeal machine, which would be a nice feature since as a frequent traveller I really don't want to die of Waffles+Sausages) The swimming pool is long enough (about 50 feet?) to swim laps for exercise; wish it were open till at least 11 PM though. The exercise equipment was OK but had a little friction at points it should not; just needs a tune up. A very good value and I will return on future trips to Milwaukee.

Erik U, General Manager at BEST WESTERN Woods View Inn, responded to this review
Thank you very much Robert for sharing your review about your recent stay with us. We are very happy to hear that you found the property comfortable and well suited for your needs. I apologize that the oatmeal machine was not working, a part had to be special ordered and took longer than we would have hoped. As you referenced it is not something you come across often in hotels today which is why wee are so thrilled to be able to offer it to our guests.

"Great stay here"

4
25/01/2016

The parking lot was very confusing to pull into. You can not pull up to the front of the building to unload, but must go through doors and elevators to get to the rooms. We had not checked in so a hike up the hill to the front door was In order. The room was clean, and the beds very comfortable. The toilet overflowed onto the floor but the problem was taken care of within a few hours. The food was ok at the bar/lounge and the service was great. Everyone was very helpful and friendly.

Erik U, General Manager at BEST WESTERN Woods View Inn, responded to this review
Thank you for your review. We are very happy to hear that you found the accommodations comfortable and the staff welcoming.

"decent stay"

3
25/01/2016

I have stayed here two times before and had no issues. this time there were stains on the curtains, the heat was blasting hot (other people in hotel were complaining as well) our room key took at least 20 times to open the door!

Erik U, General Manager at BEST WESTERN Woods View Inn, responded to this review
Lisa, I am sorry that you felt the room was too hot. While we do everything to maintain a comfortable even temperature in the building our winter this hear has gone from warm to cold and back multiple times making it very difficult to keep a even steady temperature. We are aware of the issue and are working with several companies to attempt to devise a better system so that this does not occur.

""Don't stay here""

1
19/01/2016

Not at all of how the pictures looked on the internet. The hotel is connected to an apartment building and the tenants are very intimidating and noisy. On our first night at 11 pm there were 20 teenagers running up and down the halls screaming the f word. It took management 1 hour to get it under control. Becky at the front counter was helpful. The bearded man was rude, cursed, and was an overall jerk to my wife and I. The key cards never worked correctly. The parking lot was horribly plowed. On the 3rd day a homeless man was sleeping and making a mess eating in the stairwell. I will never return here and would not recommend this place to anyone.

Erik U, General Manager at BEST WESTERN Woods View Inn, responded to this review
I am quite sorry to hear your recent stay with us was not what you had deserved and hoped. I can assure you that the apartment tenants have no access to the hotel and the 20 teenagers you reference were part of a unauthorized party that we evicted from the hotel once we became aware of the situation..

"Week End Visit"

4
18/01/2016

Desk associate was very helpful/friendly when checking in. Our room was very clean and the beds were comfortable. During the night we heard people in the hallway, but not uncommon in hotels with sports bar. National pizza served at bar was very good. However, female bartender was not very friendly.

"Doesn't feel safe"

2
15/01/2016

I chose this hotel not only because of the price, but also because of the pictures and how nice it looked. It turns out that the hotel is connected to an apartment building and its residents roam the halls. Its a very uncomfortable feeling and I did not feel welcomed at all. I chose to park on the street in front of the hotel because I did not feel that my car was in a secure location parked among the residents of the apartment. The apartment is nowhere near as nice as the hotel, and I really wish I would have known about this arrangement, because I would have probably chosen a different place to stay.

"Excellent service and a big room at great price!"

4
11/01/2016

The stand out feature here was the customer service. From Becky at the front desk check-in to Jasmine, the manager and then Emily in the restaurant, everyone was incredibly warm, welcoming and friendly. The service was top notch and even the breakfast lady engaged us in conversation. Our room was right in the middle of the hall (215) so, away from the elevator and stairs which was nice and quiet. Two double beds, a full kitchenette (stove, dishwasher, sink and stocked cabinets with cooking supplies), a marble counter top sink in the bathroom...This place just kept surprising us!

"Stayed for a work party."

4
10/01/2016

Nice clean room, very warm. Had a fridge and microwave. Only bad thing the tub didn't drain very well. Breakfast was ok, the muffins a little dry. Otherwise it was fine. Hey it was free. Would stay again but ask for top floor. You can hear whenever someone walks above you.

"Very friendly staff--everyone greeted us when they passed us in the hall."

5
08/01/2016

We had a nice sized room with frig, microwave and coffee maker. The room was very clean. Becky at the front desk--second shift--was so friendly. The only suggestion I would make is to add safety bars in the showers. We will definitely stay there again if we find ourselves in need of a hotel in that area of town.

"Great place to stay"

5
05/01/2016

We loved our last minute stay at this hotel and in fact came back the following weekend. We would recommend this to anyone who needs to stay for a longer duration and if you enjoy nice continental breakfasts. We loved the fact that there is a restaurant attached to the hotel also.

"Nice place to stay"

4
03/01/2016

Rooms are nothing to rave about, but are clean and fairly roomy. The pool is very large and well heated so that it's quite comfortable to swim in. There is even a play area with a little house and kitchen for kids who don't want to or can't swim. Breakfast is good with several options to choose from. When we had an issue with our first room (the heater wouldn't turn off and it was 90 degrees) they quickly got us into another room just a couple doors down.

"clean, friendly, and economical!"

5
01/01/2016

I really enjoyed our stay here at the Woods View Inn. My friends and I went to a concert at the Eagles Ballroom Dec. 31, 2015 (which is only 8 minutes away!). The room prices are unbeatable! Perfect for groups or any young people on a budget! The beds were very soft, which was lovely coming home to after dancing all night. The hotel staff was friendly, laid back, and helpful! My key card was not working and my boyfriend had my ID, but the lady was so sweet and made me feel like it was no problem to help me. The bathroom, bedroom, and overall cleanliness of the hotel was outstanding! I have no complaints whatsoever. I did see other reviews about the elevators being a little small but that didn't bother us, as we used the stairs instead... :) I will be staying here again, thank you for reading! :)

"Clean and decent"

4
30/12/2015

We stayed at the BWWV in December while visiting friends near by. The hotel was nice, clean and close to where we needed to be. This is not a 5 star hotel if that is what you are looking for, a solid 4 for the comfort and cleanliness, they did a nice job with the renovation, but still is a older hotel, parking was confusing and a bit hard to get a spot. Staff was very friendly, breakfast was OK and the National pizza attached was very good. Glad we decided to stay overall.

"Clean and friendly"

5
19/12/2015

This is an older hotel but very clean. The walls were clean, the carpets were clean and our room/bathroom was very clean. The pool area of the hotel was very well kept also. The water temperature was just right (not too cold). I would stay again and recommend this hotel to anyone.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Jim D, On behalf of the entire staff here at Best Western Woods View Inn, thank you very much for taking the time to share this review. We strive to provide all of our guest with a clean, comfortable, and friendly atmosphere. We also appreciate our friendly guest, such as yourself. We hope to see you the next time you are in the Milwaukee area. Happy Holidays!

"Baller Status"

4
14/12/2015

If you a baller and want to go to Milwaukee with the intent to ball out of control then you want to stay at the Best Western Woods View Inn. The employees were great especially Emily, and the pool area and fitness center is on point. I highly recommend this hotel for any who are looking for quality at a reasonable price.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Brian B, On behalf of the entire staff here at Best Western Woods View Inn and Nation Pizza Pub & Grille, thank you for this kind review. We strive to ensure each guest has a is treated as VIP. We provide a clean comfortable room, with good food, and a caring staff that is willing to go above and beyond for our guest. We really enjoyed having you stay with us, and we look forward to seeing you again the next time you guys are in Milwaukee.

"Good hotel"

4
03/12/2015

Very good hotel with friendly staffs, clean room, pool, fitness center and good services. I stayed with my friends, and all were satisfied about their room and their beds. I recommend this hotel for any trip

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Linh L, Thank you for such positive feedback. We here at Best Western Woods View Inn, are committed to providing our guest with, clean comfortable rooms, a hot breakfast , and a friendly staff to go along with our many other amenities. We are happy that that we were able to meet your expectation, and we hope to see you the next time you are in Milwaukee. Thanks again.

"Was just ok"

2
02/12/2015

Checking into the hotel was scary. The outside looked run down. The guy checking us in clearly didn't want to be there. The hallways looked straight out of a scary movie. The room was just ok. Bed sheets had hair on them. Clean wise it was fair. Breakfast was not great. Warm orange juice and hard biscuits. Wouldn't stay here again.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Gi G, On behalf of the entire staff here at Best Western Woods View Inn, I apologize for not meeting your expectations during you recent stay with us. We aim to provide each guest with a clean, comfortable room, a hot breakfast each morning, and a caring staff to assist you with any request you may have. I really am sorry that we did not meet these goals with you. We do appreciate you feedback, so that we know where our areas of improvement are. Thank you for this feedback, and I hope you would reconsider staying with us again, so that we may have a chance to exceed your expectations.

"Close to JCI."

4
22/11/2015

Convenient quality & value near my workplace & a friendly staff. decent Internet, complimentary breakfast, pool, hottub, big screen TV/clean remote, comfy bed, good climate control, fridge/microwave, ironing, coffee pot, alarm clock, & working on getting sauna; oh & they have included printing.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Mehul P, Thank you for taking the time to write this review about your first stay here with us here at Best Western Woods View Inn. I am happy that we were able to meet your lodging needs, while you are in Milwaukee. We are also lucky to be centrally located for guest to reach their destinations fairly quickly. Thank you again, and we are sure we will see you again.

"great stay"

5
18/11/2015

got the whirlpool room was better than I expected. Was there for train fest at state fair grounds. only about a mile away. Close to mall for some Christmas shopping. Restaurant in hotel was good. The breakfast was good.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Robert B, We here at Best Western Woods View Inn, are delighted to hear that you had a great stay with us during you most recent trip to Milwaukee. We are fortunate to be centrally located to all major attractions, such as the State Fairgrounds and Miller Park. We look forward to seeing you next year for Train Fest, if not sooner.

"Annual stay"

3
16/11/2015

Have stayed here many years in November for an annual event at State Fair Park. Woodsview seems to have rooms on a rotating schedule for upgrading. We had one of those upgraded rooms this time around. Small parking lot with tight spaces that are quickly filled at the conclusion of each day. Room was a decent size and clean with two beds as well as a couple of chairs. The chairs are nice when you have people joining you in the room. Dorm-sized fridge is nice, even though we didn't use it during our stay. Decent tv and remote control that actually worked, and most likely had fresh batteries. That had not been the case on many previous stays. There are some things they are most unlikey to upgrade. Thin walls let you hear the neighbors easily, and the floor above us was also pretty thin. Comfortable beds, and comfortable bath with lots of counter space. Although not used, there was a selection of toiletries available. Decent array of fairly fluffly towels. Good shower and showerhead with good drainage of the tub. (That also has not been the case in the past) Noisy exhaust fan in bath at our arrival, but it eventually quited down. (Perhaps because of getting some humidity?) Room lighting adequate. And a good wifi signal in this location. (Our room was about halfway down the main building on the first floor. Same small breakfast room tending to get totally overcrowded. New addition of a pancake machine rather than those funky flip-type waffle makers. Breakfast adequate and fairly standard with scrambled eggs, (sausage a nice touch, and ham one day) breads, small sweet rolls, juices, coffee machine, cereal, etc. Excellent desk staff, but you need to be able to split bills quickly and easily on the spot for people who request it. I'm home and still do not see on my visa account that the request has happened. Bar with pub food in the basement. This space has been a number of things over the years. We ( 4 customers) ordered wings. Terrible choice, with sauces that were pretty sour. Won't return to this restaurant any time soon. Decent tap beer selection. The service was pretty slow until we called the server on it. Good restaurant with good food up the street. (Kegels Inn) They're German, but the friday fish fry is excellent. Would we return? Probably, as it's pretty convenient to our annual event at State Fair Park. A sticking point for me is the daily charge for use of a room safe that I NEVER requested. It appears to be simply another way to wring a few bucks out of the customer.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Tptr, We here at Best Western Woods View Inn, greatly appreciate your feedback, as well as your loyalty. I am also pleased to see that you noticed the recent updates that have been made. We have an amazing staff here that are working hard to make sure you, and every guest staying with us, are comfortable and happy. Thank you again, and we look forward to seeing you again next year.

"Close to VA"

3
13/11/2015

If you need to visit someone at the VA on National Avenue, this is a good selection. Room isn't fancy, but it has all that one needs. Basement has a bar & a limited restaurant. Bartender was friendly. Pizza was good. Choices for the type of trip don't fit my situation. We had a hospital stay.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Tdammen, Thank you for your feedback. We here at Best Western Woods View Inn, are fortunate to be located across the street from Milwaukee's VA Hospital. We strive to provide the patients and their families with clean rooms, a hot breakfast, and best of all a caring staff during what could be a difficult time. We are also, happy to offer a discounted rate for patients and family members. We hope that you will stay with us again , if needed.

"Conveniently located with lovely pool area and friendly staff"

5
13/11/2015

The breakfast was ample. I especially liked the scrambled eggs with cheese. The staff was very friendly and respectful. The pool was the perfect temp and nice for doing laps. The bed was comfortable and the sheets and pillows were soft and nice. Sadly our handicapped accessible room did not have any place to set down anything in the bathroom, not even on the sink. The light came on automatically in the bathroom with the very loud fan which could not be shut off. Our room did not have a fridge or microwave.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Linda S, Thank you for taking time to share this review about your recent stay with us at Best Western Woods View Inn. I am happy to see that you were pleases with the amenities offered here, such as the hot breakfast and indoor swimming pool and hot tub area. I understand that the handicap accessible room you were in did not offer counter space in the bathroom, or a microwave and refrigerator. I do apologize because that particular room does come that way in order to comply with ADA law, however we do have other handicap accessible rooms that may better fit your needs. We will be happy to share those options with you for your next visit.

"Old and Run Down"

2
08/11/2015

This is a broken down hotel with one redeeming quality: it has a lot of soul. The employees are a phenomenal asset to this property. They make the stay worth it. Otherwise, the hallways are narrow and dingy. The rooms are small and the bathrooms are barely enough for one person. There are not enough outlets for today's electronic needs. Breakfast was above average, with plenty of selection and a wonderful attendant that assures you have everything you need. The clientele is also a concern. Many do not have respect for themselves, let along others. Most of the times there were huddles of smokers around the doors.

"Cheap as cheap goes"

3
06/11/2015

This is an odd one. It is a fairly large 3 story structure around an ugly parking lot. The room I ended up with was designed for wheelchair access so the bathroom was a bit unusual. Looks like it was recently renovated but done with poor quality (the entire shower assembly moved as I turned on/off the water and it leaked from inside the wall. There was no shelf for toiletries or door or curtain to the shower. Walls and floors are paper thin, so you get to know your immediate neighbors maybe more than you want. That goes for the door to the corridor too. The entire properly has that sad 1970s look and feel even though it is well maintained. A big negative for me was that I could not open the windows. Instead a noisy a/c went on/off all night. WiFi was fast and dependable. Breakfasted too (included) was a little better than in many other places - but I hate to eat on disposable plates with plastic cutlery. The basement include a forgettable sports bar/pizzeria. They had beer and sprits, but no wine. Simply odd. The food I had was frozen readymade and just deep fried. Summary: for the $65 I paid is it good value but it not a place I would choose again.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Psjofors, On behalf of the entire staff here at, Best Western Woods View Inn, I apologize for not meeting your expectations, during your most recent stay with us. We provide our guest with a clean, comfortable room, hot breakfast , and friendly service. The property is scheduled to undergo another renovation to update the rooms and public spaces. Therefore, your feedback is greatly appreciated, and we hope you will visit us again to see the changes. Thanks again, for the feedback.

"great check in service"

4
05/11/2015

very friendly staff. Nice room and full complimentary breakfast If you have someone in the VA hospital close by be sure to tell the check in staff as there is a special rate. I did not get that rate via phone or internet

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Deidre S. We here at Best Western Woods View Inn, really enjoyed having you stay with us, during your recent visit to Milwaukee. We were happy to offer you the VA Hospital discount, and even happier when you told us your husband's surgery was successful. We look forward to seeing you the next time you are in Milwaukee. Thank you and have a great day.

"Amazing Hidden Gem"

5
01/11/2015

I like to take my daughter and friends for mini getaways in our city. I was leery about location and how inexpensive our room was, but decided to book here. Amazing! Clean, cute, and new. our jacuzzi suite room was awesome, pool was awesome, breakfast was awesome and pizza at the in house restaurant was awesome. we'll be back!

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Carly S, Thank you for writing such an amazing review, about your most recent stay with us here at Best Western Woods View Inn. Our staff is committed to customer service, as well as providing a clean comfortable room, and hot breakfast each morning. I am happy to hear that you all enjoyed the heated indoor swimming pool as well as the pizza form, National Pizza Pub & Grille. Thanks again, and we can't wait welcome you back the next time you stay with us.

"Good stay for about two months"

5
28/10/2015

Hotel is well located and surrounded by all kinds of shops. be it picknsave, walmart, farmers market, kfc, burger kings, dollar tree, kmart etc.... Good service from the people over there. Jasmine, Manager was very humble and helped us a lot in suggesting bus routes and in providing other helps during our stay. Complimentary breakfast is awesome, hell lot of varieties and options , also 24 hrs free coffee service available. Overall we had excellent stay through out the period, my son an wife enjoyed a lot.......I recommend this hotel very much to anyone:) one suggestion i would give is they can consider changing the location of repeaters to equal amount of WIFI signal through out.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Mani_onThe_Road, Thank you very much for such a kind review. I am happy that you enjoyed your stay in one of our Corporate Apartments. You had all of the amenities of the hotel, with the privacy of having your own apartment. You and your collogues were a pleasure to have, and we hope you stay with us then next time you are in Milwaukee.

"Issues"

2
27/10/2015

I was at first super excited to stay here. Best Westerns are generally clean and it was my first time staying at a hotel. But after staying just one night, I started developing bites and at first I thought maybe it had been mosquitoes or something else. I didn't want to immediately blame the hotel but the bites continued to progress even after I returned home. My son also started developing bites and I could not figure out what was going on. I then discovered fleas in my apartment. Mind you I have no pets and the only people that come and go from the apartment are my son, my roommate, and me. My roommate tends to stay at her boyfriend's home and she has not had any issues with bites nor has he. Due to this, my only conclusion is that it was staying at the hotel. I let them know and I felt like I was being blown off and they didn't care about my concern. I have posted pictures along with this review to show just how bad it got.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear M A, Thank you for your feedback. On behalf of the entire staff here at Best Western Woods View Inn, I am sorry for what happened to you during your recent trip to Milwaukee. As I explained to you, on the phone, we are a pet free property and we receive routine pest control inspection, to protect our guest and room from issues like this one. Thanks again for your feedback and good luck with everything.

"Great hotel!"

5
26/10/2015

Hotel is very clean, staff is very polite. Great room and price! If you want to stay close to downtown Milwaukee but not directly in the city, this is the place to be. Within walking distance of Miller Park, so if I ever go to a game, I will think of this in the summertime. Will go again!

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Michael G, Thank you for taking the time to share this review about your most recent stay with us here at Best Western Woods View Inn. We try our best to provide each guest with clean rooms, a hot breakfast each morning, as well as friendly staff. I am happy we were able to provide all of those things for you during your stay, and we would love to have you stay with us again in the future.

"Stellar customer service"

5
23/10/2015

A thousand stars for Mercedes, who worked with me over the phone to process a complicated last-minute reservation. Hospitality: it's what you're looking for in a hotel, whether you are there in person or some 2000 miles away. Mercedes went above and beyond to find a solution for me (in the middle of the night), and I hope that Best Western knows what an absolute gem of an employee and genuinely wonderful human being they have working for them there in Milwaukee.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Cassandra S, Thank you for taking the time to complete this review about your recent stay wit us at Best Western Woods View Inn. We really appreciate your kind words about out staff and customer service. We aim to provide each guest with the highest quality of customer service, as well as a clean comfortable room, and hot breakfast each morning. Thank you again, and we look forward to seeing you again during your next visit to Milwaukee.

"Great food & bar service"

3
21/10/2015

Hotel room was ok baths was small room was clean and nice The the food & bar was great nice to have bar the has great food and service.if you are a big person like myself would have hard tim getting in shower.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Thomas M, Thank you for taking the time to share this review. We here at Best Western Woods View Inn and National Pizza Pub & Grille, really appreciate your business. We pride ourselves on having a quality product to go along with our excellent customer service. Thank you again, and we hope to see you again.

"GREAT EXPERIENCE"

4
20/10/2015

Clean room very nice although the room needs a comfortable chair. Friendly staff. The manager JASMINE was exceptional with information personal service to make sure our stay was smooth. (medical care at the VA) GREAT $$$ VALUE. Good breakfast service WE WILL STAY AGAIN AND RECOMMEND THIS HOTEL TO OTHERS.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Kathryn G, Thank you for taking the time to share that you had a "Great Experience" with us here at Best Western Woods View Inn. We aim to ensure each guest has a clean comfortable room, hot breakfast, with caring, friendly service. Thank you, also for recommending our hotel to others. We hope to see you again the next time you are in Milwaukee.

"Saving team"

5
18/10/2015

I had experience with both Mercedes and Jasmine, and both of these girls couldn't of been more helpful to me. They went out of their way to help me when I had to come down from Iron Mountain MI, because my dad had to have emergency surgery at the VA. I didn't have to worry about anything, because these ladies went out of their way to make sure I had my room, when they were completely booked for a concert in town. I honestly don't know what I would of done without them. And the food in the pub is to die for!!!! And they deliver right to your room! What service! I hope all Best Western motels are like this one, they would deserve my loyalty if they are. Thank you to all of the staff!!! You made a stressful situation so very easy!

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Ms. Linda, I really appreciate you giving us here at Best Western Woods View Inn, this great review. I am happy we were able to make a difficult situation a little easier for you. You were very friendly and understanding when we were sold out, but I am happy something opened up for us to able to accommodate you. Thanks again and I hope all is well.

"Clean and cozy"

4
18/10/2015

Stayed at the Best Western Woodsview Inn last nigt after a long day at the snowshow. It as a very close and easy drive from the Wisconsin State Fairgrounds which is where the convention was. Place was very clean. Rooms were comfortable and met all a guests needs. Beds were even comfy! The bar/ grill National Pizza is inside hotel and very good. Also the free breakfast was perfect to get going in the morning. Parking can be tight but worked out. Enjoyable nights stay.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Ms. Heather T, Thank you for taking the time share this review about your recent stay with us here at Best Western Woods View Inn. We try our best to provide our guest with clean, comfortable rooms, a hot breakfast each morning, and a caring staff who are willing to go above and beyond. I am happy you enjoyed your stay with us and we hope to see you again the next time you visit Milwaukee.

"Management lacks customer service"

3
09/10/2015

We were putting on an event in the community and the lack of response from Management was disheartening. After leaving 6 messages to the Manager and getting no response, that is why I gave it an average rating which is sad because the staff at this hotel was amazing during our stay.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Jessica K, Thank you for your feedback. I do apologize for being hard to reach. It seems that I have been more busy than usual. However I am pleased that your team enjoyed their stay with us at Best Western Woods View Inn.

"One of the BEST of "Best Western!""

5
07/10/2015

We arrived in Milwaukee to participate in the Brewer's Mini Marathon and 10K and chose this motel for proximity (walking distance!) to the start/finish area at Brewer's Stadium. It was one of our ALL TIME best stays! Leah assigned us to a room that met our request (top floor,face away from heavy traffic (of which there is little during the night) QUIET PLEASE! The manager, Jasmine, made sure runners arriving EARLY for breakfast were met with ample selections. Housekeeping were efficient as our room was very well cleaned during our sight seeing on the second day. I would choose this motel again!!

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Ess Cee K, Thank you for this very kind review. We here at Best Western Woods View Inn, do our best to provide each guest with a clean, comfortable room, and friendly staff. We make it a habit to go above and beyond for our guest. I hope you will stay with us the next time you visit Milwaukee.

"Road Trip"

5
06/10/2015

We went to see the last game of regular season for the Cubs and Brewers. We stayed at the Best Western as we could walk to the ball park. Everyone was very pleasant and friendly and went out of their way to accommodate us.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Carol B, Thank you for choosing Best Western Woods View Inn, for your lodging need while in Milwaukee for the last Brewer's game. We are very fortunate to be located within walking distance to Miller Park. I am happy to hear that the staff was friendly and accommodating. I hope to see you again the next time you are in Milwaukee.

"Good"

4
04/10/2015

The Best Wester Hotel was a very nice hotel and has been remodeled. Our room was beautiful and very comfortable. We were quoted $179.00 per night and thought that was a little high for the area but it was late and I know Best Western are nice hotels so we agreed to stay. However we had to take the last room and it was very noisey and we were over the bar in the basement and the noise kept us up all night. The hotel lowered are bill for the inconvenience. So if you stay there don't take the room over the bar. Otherwise I think you would be very happy with your stay. The stall was more than accommodating.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Laura N, Thank you for taking the time to share this review about your recent stay with us here at Vest Western Woods View Inn. I apologize for the noise that kept you up that night, however, I am glad that we were able to adjust your rate to try to compensate for the noise. I appreciate you understanding, and we would love to see you again the next time you are in Milwaukee,

"The hotel manager is awsome!"

5
26/09/2015

I needed a room because I was there for my brother's emergency surgery at the VA hospital. I didn't have time to call for reservations. I was shocked to find out they were full because of a Brewer's game. Jasmine looked at every room and was able to squeeze me in. Her compassion, sense of humor, and unbelievable customer service really made my day. I don't know the Milwaukee area, so being able to stay so close to my brother during this crisis really meant a lot. Everyone at this hotel was super nice, and really made my stay special. I would highly recommend this hotel. It's super convenient if you are in Milwaukee for a Brewers game, or if you are there for the VA Hospital. Jasmine really went above an beyond what I expected. I just can't say enough good things about her.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear Kitty N, Ms. Kitty, thank you very much for these kind words about your recent stay with us here at Best Western Woods View Inn. I am happy that we were able to accommodate you. We are committed to providing our guest with caring customer service as well a comfortable atmosphere. Thank you again and we are here for you if you need us in the future.

"OK Hotel"

3
25/09/2015

The hotel is OK but is not in a very good part of town. There are very few restaurants within walking distance and none were very appealing. We tried the restaurant in the hotel. It is situated in the basement with low ceilings and is very dark and dingy. The prices were still high and the menu was very limited. When I asked for nachos but to hold the hot peppers, I was told that it could not be done. Although we had already ordered drinks we told the waitress to cancel and we left. We ended up driving to a fast food joint in another part of town.

Jasmine C, Manager at BEST WESTERN Woods View Inn, responded to this review
Dear William P, Thank you for your feedback, regarding your recent stay with us here at Best Western Woods View Inn. On behalf of the entire team here, I apologize that we were not able to meet and exceed your expectations during your stay. It is our goal to ensure that every guest has a clean, comfortable room, and treated with the best customer service. I hope you will give us another chance to "WOW" you.