Best Western Hotel New Baltimore Inn,  West Coxsackie

4.0/5  - based on 278 guest reviews.
12600 State Route 9W, 12192-1711, West Coxsackie, United States - See map
+1 518 731 8100 +1 518 731 6266



Your room

> Room 1

1 adult


Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 278 traveler reviews
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Discover the beautiful Hudson Valley and surrounding areas from the comfort of this West Coxsackie hotel near skiing, fishing, antique shops and more! Conveniently located off I-87 in upstate New York, the Best Western New Baltimore Inn makes it easy to experience all that the area has to offer, including visiting the many nearby antique shops. Hit the slopes at the nearby Windham and Hunter Mountain Ski areas or take a hike through the scenic Catskills. Enjoy fishing along the Hudson River or catch an exciting race at the Saratoga Race Track. This West Coxsackie hotel is also the perfect home base for exploring other parts of New York - Albany, the state capitol, is just 20 minutes north, and New York City is a convenient two hours away. Corporate travelers appreciate that this West Coxsackie hotel is near several large corporations, including the Ducommun Inc. , the Coxsackie & Greene Correctional Facilities, the US Generating Company, Brosco-Brockway Smith, Empire Merchants North, United Stationers, LaFarge Cement Company, Port Coeymans and Columbia Memorial Hospital. With easy access off Exit 21B & the NYS Thruway, then south on Rt. 9W, this Coxsackie hotel is also only four miles to the Hudson River, and 20 minutes from the town of Hudson, NY. This pet-friendly upstate New York Best Western boasts 63 well-appointed guest rooms, each featuring a refrigerator and microwave, cable satellite television and free wireless high-speed Internet access. Hotel guests also enjoy an array of amenities including a free full breakfast, indoor swimming pool, hot tub and fitness center. Contact the friendly staff at the Best Western New Baltimore Inn to start planning an unforgettable trip to upstate New York. Reserve your stay today! Enjoy your stay.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 278 guest reviews
Certificate of Excellence
Business Business 47
Couples Couples 55
Family Family 109
Friends getaway Friends getaway 35
Solo travel Solo travel 23
Sleep Quality
Best Western New Baltimore Inn,West Coxsackie
  • 5
    « North Bound »

    Great folks and a good room! We had a pet friendly room that was in a good location to take the dog out. We will stay there again in the future. Breakfast was set up on time and was good so we could start our day early and not have to stop down the road.

    « Weekend Stay »

    i just came back this past weekend with my family and we have to say overall it is a clean hotel. The Staff was very friendly especially in little restaurant the lady who worked there was very nice and had a lot of knowledge of the town and gave us tips on where to go especially for the little ones. the beds were comfortable. the only small issue we had was it was hot in the room and we tried to put the ac on but only the fan came on and it didn't keep the room cool. But other than that it was a pleasant stay and right next to the thruway

    « Daughter's Award Event »

    This Best Western was amazing. It is close to Thruway and not too far away from local restaurants. The breakfast was fresh and a good variety was good. All staff is pleasant. Especially Ryan H. who was helpful with a slight discrepancy. A very knowledgeable staff member. Thank you very much Ryan.

    « Good for overnight stay off NY Thruway »

    Went up for wake/funeral in off season March-clean, comfortable bed adequate for what we needed. The walls are very, very thin/ no soundproofing. Swear there was a Sumo wrestler in shower above me-heard every footstep and creak of sub-flooring! They serve breakfast typical cereal, breads/muffins, yogurt and powdered eggs they made come back to life!

    « good for the money. very warm pool »

    Basic hotel with no elevators. We just asked for a first floor room no problem.Clean, friendly. The breakfast was ok. They had the usual breakfast foods.The pool was the best part. I have never found a hotel pool to be as warm as this one. It went from 2-5foot and at the deeper end had a seat along the end. It wasn't a bad hotel just not much in the area. If you drive about 30 minutes there is a little more. We went there just to get away and swim so it was exactly what we were looking for. It's very close to the highway and some reviews said they could hear the traffic. We could not. We did hear the hallway noise.

    « great hotel! »

    Rooms always clean. Staff always friendly and helpful. Breakfast is tasty and many selections to choose from. I stay here frequently and will be staying again soon.I always feel safe here even when travelling alone.

    « Great bed, clean rooms, helpful staff »

    We stayed here because we needed a place on the road. The bed was extremely comfortable and the room was clean. The staff were professional and helpful. The fitness center was tiny and the hot tub was small and murky. Price was under $100 so a fine place to stay right off the Thruway

    « Excellent Hotel »

    Very friendly staff that is very attentive to their guests needs. Clean and quiet place to stay with full yummy breakfast. I highly recommend this hotel. Looking forward to going back for my next stay.

    « Always a Stress free stay »

    Was greeted as soon as I walked into the lobby and asked "what can I do for you today"? While checking in, staff explained the hours of the gym,pool and free breakfast. Room was cozy and clean with a bed that was extremely comfortable. I'm a regular at this property around 6 times a year and haven't been disappointed yet.

    « Good Value, Friendly staff »

    Stopped overnight on route to final destination. Outward appearance of hotel basic. Front desk clerk friendly. Room was clean and looked like paint, carpet, etc. had been updated recently. Mattress was not the most comfortable but slept well. Breakfast was excellent with fresh scrambled eggs, sausage patties, home fries, a waffle iron to make your own waffle, bagels, bread and bakery items as well as cold cereal choices. Staff person in breakfast room was very helpful and friendly. If using GPS to find hotel, Exit the highway at Route 9! GPS did not direct us to exit. Said "Arrived at destination" as we were driving by hotel on highway. We had to drive 13 miles to next exit so we could turn around and drive 13 miles back!

  • 4
    « return customer »

    I have stayed here a few times. It is relatively clean and comfortable. It is a difficult area to get motels that accept clc cards. Given the area is remote, you have to drive to get food and restaurants are limited. Ice cream bars were left in freezer from previous guest .

    « Great Staff! »

    We showed up, thought we had a reservation, though we didn't have a confirmation number, and were saddened to learn we booked a room for the wrong night! They were almost completely booked, except for one King Jacuzzi Suite. The front desk gentleman was able to work with us and our error and we got our room. The room was very large, clean and so comfortable. We definitely used the Jacuzzi the next morning. The water was a little rusty colored, so we drained the tub and let it run again. It was small but so nice to have. The hot breakfast service was superb - sausage AND bacon! The woman working the breakfast area was so nice and cheerful, greeting all of the guests and getting to know them. Overall, we thoroughly enjoyed our room as well as the staff's service.

    « Uncomfortable sleep »

    Uncomfortable night sleep(Bed and pillows too hard). Internet kept turning off. Room deco was nice. Staff have minimum at check in. Breakfast had good coffee but the rest of the food looked over or under cooked. Went elsewhere to eat.

    « Clean, comfortable & solid value »

    We stayed for 4 days, 3 nights. For a motel just off the thru-way, everything was fine. The room was clean, the bed was comfortable, and the staff were friendly, responsive and accommodating. If my travels bring me back to the area, I would stay there again.

    « Pricey but good »

    I have stayed in this hotel a number of times over the past five years. It's in a great location for the Catskills and offers clean and comfortable rooms. They have a pool and spa, which I have never used but looks good. They also offer free breakfast, which is basic but really good. Only had one issue with the air con which was not keeping the room cool which meant I couldn't sleep. I should have complained that night but waited till the morning. To their credit they sorted the problem very quickly. I go the region most years but am finding the $145 a night tariff very steep. I do stay other places to keep the cost of my trip down which is a shame as I like the hotel and it's helpful and friendly staff.

    « Outstanding time at Best Western »

    I had a Outstanding stay at the Best Western at New Baltimore Inn, West Coxsackie, NY The staff was Friendly and very helpful. The room was very spacious and with the Jacuzzi was great and the value was worth it.

    « Overpriced »

    I thought this hotel was overpriced for the quality and size of room. We only stayed because there was a block of rooms reserved for a wedding we attended. I wish I had taken the time to look at the area for something less expensive. The room definitely needs some renovation as the bathroom floor tile was grubby and lots of nicks and dings in the furniture and woodwork. The bed was pretty uncomfortable, very hard. The desk clerk was friendly and had a pleasant attitude and the buffet breakfast made the room a little more affordable. The front door of the hotel was difficult to find - I actually thought it was a back door. There is no bar or restaurant there.

    « A Great Place to Stay Exploring the Catskills »

    My room was a double queen. It was good sized and had ample chairs for me and the person with me. The bathroom was modern and clean and the TV worked just fine. In addition, the staff could not have been friendlier. They greeted me and offered many suggestions for places to go for dinner. The next day, they asked where we ended up going. Also, when I had troubleusing one of the key passes on an exterior door, they were on it immediately. Literally, I was not back in my room a minute before someone was checking it. Finally, though the NYS thruway runs quite close to the property, there was surprisingly very little noise. You really get the impression you are out in the country, of course, you actually are. There are some nice, reasonable restaurants nearby.

    « Clean, reasonable hotel »

    No issues with the room or beds, etc. But I came expected to have a working TV to keep my kids busy for a little bit, while I could then get some work done online. Because TV and internet were not working during the evening, I was not able to do any of that. I reported the issue, was told that the front desk was on hold with the cable company, but there was no follow-up regarding the issue, including at check-out, and no expression of understanding at the inconvenience this caused me. I would have rather stayed in a cheaper/smaller room at another hotel if I knew it would have working TV/internet.

    « Kayaking Trip in Hudson River Valley »

    Very pleased with the size of our room, cleanliness and maintenance. Room had a kitchenette, microwave and mini refrigerator- more than we needed for our stay. Desk staff was friendly, efficient. Most motels provide a one-use sized bar of soap; at this BW the bath soap was larger and actually lasted more than one shower. One complaint that I have - and which I have of most chain motels - is the quality of light in the vanity/bathroom areas. Shaving, makeup application requires brighter light.

  • 2
    « Unfriendly staff, brown water »

    You would think that spending hundreds of dollars to sleep for two nights somewhere would get you a nice bang for the buck. Not so here. Room was pleasant but small. OK. Not the end of the world. But friendliness of check-in staff? Nonexistent. Borderline rude. Obviously not liking her job! Heavy dust in some areas of room. Room had adjoining door to next room. Of course we could hear casual conversation with that setup. Sinks not located in bathroom - in hallway area instead. Inconvenient for sure. In addition, adjoining room sink butts up to ours, so every time someone used the sink the pipes emitted a LOUD sound. I took advantage of the very small Jacuzzi tub, but the water was literally BROWN. So gross. Would not recommend this hotel.

    « Weekend Trip »

    Overall very satisfied. Hotel convenient to main roads. Beds were very comfortable. They do not have an elevator. Breakfast is good and nicely setup. Only one computer worked in the lobby. Suggest they have up to date information on local restaurants and menus.

    « Excellent stay »

    We arrived late Friday night and left Wednesday. Everyone is very friendly and helpful. Breakfast was very good, plenty to choose from. What a nice warm feeling you get when you enter the hotel. It is so easy to get to. We will be going back next year.

    « Great place to stay. »

    I have been staying at this hotel at least 1 time a week for the last several months and will continue to do so as long as I am in this area. I like the benefits of a diamond member and will continue to try to find a Best Western whenever I have to stay away from home. Business or for Pleasure.

    « Excellent ! »

    Stay here about 6 times a year for the past five years or more and it's always a pleasurable stay with helpful and friendly staff. Pool and hot tub are always cLean and well cared for . The breakfast is pretty good as well .

    « Great Service, Value Incl Free Breakfast »

    This is a great place to stay. The motel has easy access and the staff make you feel welcomed and are very helpful in every way. We plan to stay here again in the future and would highly recommend this motel.

    « Ick. »

    Unfortunately, if you are visiting the Athens area, there are only 2 hotels to choose from. The other hotel is the better choice but was booked so we stayed here out of convenience. We should have just driven to Albany. The hotel was filled with loud, partying smokers that spilled out into the hallways and front entrance. People were roaming the halls most of the night, some even had huge dogs with them. We were given a semi-handicap accessible room for some unknown reason. I say semi because it had a regular bed and counters, but a low, odd closet and filthy wheelchair accessible shower with a bent up shower chair (and live bugs). The bathroom floor was as sticky as a movie theater's after a full day of shows. We used earplugs to get a little sleep and escaped as fast as possible. I know there are not many options in the area but I'd sleep in my car before staying here again.

    « Pretty nice »

    Fast check in. Nice rooms. Very clean. Comfortable beds. Wi-Fi works well. Has a pool, but I didn't try it. Breakfast is above average, with a nice mix of items. Price is average. It is convenient to the New York Thruway. One odd thing. Sink faucet had hot and cold water backwards. I would stay again

    « Wonderful and convenient place to stay »

    A wonderful place to stay while in the Catskill Mt area of NY--close to getting on and off the NY freeway---traveling to NY City and the Albany area and points north---was disappointed there weren't any attractions close by

    « best western, Coxsackie ny »

    It's your average Best Western. Rooms were clean, bed was comfy, pillows were comfy, water pressure was good in the shower, breakfast was the normal waffle, cereal, eggs, sausage,bagels, yogurt, fruit...I will say the lady tending the breakfast area kept it very clean and stocked. Staff was very pleasant. This BW seemed to be visually nicer on the outside and for the area that it is in.

  • 4
    « Nice quiet hotel »

    This hotel is not far from the quaint town of Hudson ny with all of the quaint antique shops and restaurants The service is friendly,the room is clean and the bed was comfortable. I didn't stay for breakfast but I did see people eating in the morning. It is convenient to the ny thruway. A good alternative to paying top dollar for the small Boutique hotels in the town of Hudson

    « Excellent customer service »

    The staff, in particular Ryan and Michelle were so great in meeting all my needs. They are excellent reps of hotel customer service! Michelle went out of her way to accomodate me when I needed a room. I booked at a nearby hotel that it's conditions were horrible. Ryan went out of his way to help me with internet and little incindentals Thank you both!

    « Convenient Location »

    Haven't been disappointed with my stay at this property in all the times I've been a guest here over the last 10 years or so. The free breakfast was not a gourmet meal but it was hot and tasty. There is a good variety of items including cold & hot cereal, scrambled eggs, sausage, bacon, waffles, bagels, muffins, juices, coffee & tea.

    « Hotel stay »

    Loved how the hotel is up in the cut it's very peaceful there a lil dark in the truck parking area I think the should place a few lights out there it would be more safe with myself being a woman lighting would make me feel a lil safer

    « Decent »

    Does NOT have an elevator so beware if you have a ton of stuff. Breakfast was decent. Staff generally nice. I did not receive my gift upon arrival. No newspaper available. Room was decent and what to be expected for the price.

    « Needed Place close to Hospital »

    While my uncle was in hospital in Hudson, NY we needed a place that was close by and we found this Best Western to be very clean and staff was accommodating. Hotel actually is also close to Albany Airport if you need to fly in going to area and going south.

    « Enjoyable Stay »

    First time stay at your hotel and will definitely stay with you again when we return to the area. Clean and very well kept facility. Great staff! Good breakfast too. Hotel has been recently renovated with good amenities.

    « Finally a decent place outside Coxsackie »

    clean, modern, pleasant staff, easy access to thruway. Could use a few more decent restaurants within the area but overall a great stay. Don't trust Google Maps for directions, it is right off of Route 9W

    « Average hotel, unauthorized charge »

    This hotel charged me $150 extra without informing me. I found it out only when I looked at my credit card monthly statement. I thought it was a duplicated room charge. I called the hotel, the front desk told me it was not room charge. It was for something broken in the room. I asked for explanation and I was told only the manager knows and the manager was not available. So I was asked to leave my phone number so the manager would call me back. I waited for a month and didn't hear anything. So I called again. The same gentleman at the front desk answered my phone. He said the manager was busy and couldn't talk to me. He promised this time the manager would call me back. The manager didn't call me back either. But a couple days later I received an email with a photo of broken closet door. There was no single word. I am a seasoned traveler. I always inspect my room at check in and check out for anything broken, anything dirty, and to make sure not to leave anything behind. I know I didn't break the closet door. So I called Bestwestern customer service to contest the charge. A corporate customer rep called back the second day saying that a hotel employee cleaning the room found that the closet door was broken so it must be me who damaged the door. The question is, why didn't hotel contact me on the same day about the damage? Why did the hotel impose the charge days later without the basic courtesy of informing me? I have been traveling for over 30 years and stayed in countless hotels. Such a bizarre incident never happened to me before. I will never stay at this hotel again.

    « Great one night stop »

    We checked in rather late. The young man who took care of us was pleasant and friendly. Our bed was very comfortable and the room was nice. Coffee was decent coffee for standard breakfast fair. We did not eat as neither one of us eat wheat products and we were moving out early to get on the road. The hotel is a good one to rest a traveler's weary head.

  • 3
    « Average stop over spot. »

    Unlike the previous night's Best Western accommodation in Cortland, this motel is older, more tired and uninspiring. Whilst the staff were nice enough, the lack of an elevator and the mediocre breakfast choices left me nonplussed. OK for one night, but nothing to write home about.

    « Disappointed »

    My husband and I booked this hotel for an overnight stay for business. I should have done more research. First, even after using my best western rewards and an AARP discount, our room tendered to $135.98 Quite pricey for what we had. While i didn't request a handicapped accessible room, I do have a lower back and leg condition that prevents me from climbing too many stairs or walking long distances. The hotel had no elevators and our room was on the 2nd floor so the first issue was me having to climb stairs to my room. Once inside, we found a standard 2 queen bed room, however the sink area was across from the bathroom. This makes it awkward when wanting to wash hands after using the bathroom or even wanting to access the sink after bathing/showering. The other issue was when you turned the sink water on, it had an extremely strong odor. It smelled like Iron to me or some sort of other mineral. Our bathroom was small and the inside of our shower curtain was dirty. It should have been replaced. We also noticed dirt on the bathroom walls and out in the room near the mirror. Lighting was extremely dim/poor even with what appeared to be LED light bulbs and we had to remove a lampshade just to brighten the room to see. The remote for the TV ( which was poor quality, not HD) had a channel down button and something on the channel up button but when you pushed it nothing happened, so all you could do was channel "down" through the stations to change a channel. The only Ice machine in the hotel was on the first floor and involved walking up and down the stairs and half way down the first floor hall to access it. Again, not set up for anyone with a disability. The Pool was on the first floor and at the very end of the first floor hall, so again, if you have problems walking you have a long walk as there are no elevators. The hotel offered a free continental breakfast which we did not attend due to just wanting to check out. This was our first time staying at a Best Western hotel and I have to say I won't be returning. I usually don't leave such a negative review, but there really wasn't anything I could find to be positive about our stay.. They even highlight "safety" in their hotel book in the room but only offer a "safe" for valuables on the first floor. smh. I wouldn't waste your money.

    « Weekend getaway »

    Comfortable room, quiet even though it was close to the interstate. Breakfast was really good (surprisingly!) Front desk staff was helpful with directions and recommendations on places to eat and visit. Glad we chose Best Western

    « 2 month stay »

    Excellent hotel and staff very attentive of issues. Clean quiet rooms, good breakfast. Internet OK until too many guests arrive. Dish network doesn't offer much in programming. Stayed here in Feb-Mar 17.

    « Great hotel n location »

    We had no reservation but as we got off the highway the hotel was right there. When we got to the hotel it was early so wanted a room with a couch so they gave us a suite for almost the same price as a regular room. The employees were very friendly n helpful. The room was Hugh. In the room there was a king size bed. The bathroom was where the sink was on the outside n tub n toilet in a separate room. There was two nice chairs in front of the tv and to the right a couch. Then behind the chairs was a desk n office chair. Two things I would change is have a light near the two chairs n move the bed where the couch was so light from the door won't bother you.

    « blizzard 3/14/17 after work »

    I could not travel home after work because of white out conditions. Was checked in with minimal hold up. Even when I checked in late in the evening during the storm the person helping me got me into my room as soon as possible. check out was also an easy task.

    « Best Western New Baltimore Inn »

    Hotel is ok, but hot tub was not working, and none was care to get it fixed. Breakfast is included and it's not bad. Internet is slow. Location is not far from the mountains, so we choose to stay there.

    « Convenient Location »

    I've stayed at this property many times over the past decade and I always try to book early enough to guarantee a room. The location is perfect for anyone looking to visit museums or homesteads, and hiking, kayaking on the Hudson is minutes away. Friendly staff, very comfortable beds and a free breakfast that is comparable to Mickey D or Burger King with muffins, cereal (hot or cold) ,waffles and fruit.

    « Clean and comfortable »

    My wife and I stayed here for a weekend wedding in Hudson. It was a 20 minute drive to Hudson and the prices were much lower than in Hudson. While the location and outside appearance of the hotel were spartan, the room was clean and comfortable. The rooms have been recently refurbished, so everything was new. The staff was friendly and accommodating.

    « One Night Stop »

    A one night stop on our trip marked this as a good stopping point. Just off the highway but rural feeling. Two fast food options a mile away. Room was a good size and clean. Only note is walls are thin and sound carries. Thankfully our "neighbors" turned off their TV early so a quiet night. Bathroom a bit dated but plenty of hot water and a nice shower. Free breakfast - standard fare. Good stop.

  • 5
    « 3 day escape »

    We were displaced out of our home for 3 days. We reserved the room overnight. The staff was accommodating and helpful. I called the front desk and Harold who works there for ever went out of his way to get us 2 additional nights in the same room. I think that's why this hotel is great they have a great team.The hotel is clean and offers a great continental breakfast. This hotel will always have my business and I will recommend this place to all my family and friends.

    « Water had a yellowish cast, no hot water »

    The positives--the hotel was clean and the breakfast was good. The big negative is that on Sunday am about 9 am NO hot water for showers. Plus the water coming out of the faucet had a yellowish cast, so we did not drink it. We called the front desk and they sent up a maintenance guy to look at the hot water--he said the hotel always runs out of hot water am Sunday am. So I guess the moral of the story is to take your shower on Saturday night or very early Monday am. Disappointing as one of the things you expect from a motel is a hot shower.

    « Pleasantly surprised »

    Wonderful updated comfortable room. Bed was decked out with lots of pillows and very comfortable mattress. Very clean, friendly front desk staff. Very inviting pool and exercise room and breakfast. Wonderful 2 night stay??

    « Nice room, good sleep »

    We stayed here for one night on our way to New England. The room was spacious, clean and comfy, as were the beds. We enjoyed our stay. The location is pretty rural, and finding a nearby restaurant was a challenge.

    « Always Welcome »

    Each year I do an overnight group bus trip to PA. I stay at the Coxsackie BW as it is less than a mile from the bus company. The Coxsackie BW is ALWAYS Clean and Friendly....The Staff go above and beyond to make our stay perfect in every way. This year as my group was checking out at 4:30 a.m., the front desk clerk offered to make each of us a "to go" breakfast bag. It was soooo very thoughtful and MUCH appreciated. It's the little things that go a LONG way! Kudos BW of Coxsackie!

    « pleasant staff »

    We stay here when we visit our daughter and it always a pleasant experience. It will only get better as the renovations take place. I appreciate that you have bananas in the breakfast room. The breakfast attendant is very friendly and available. She seems to like her job..

    « Brooklyn to Berksires »

    Lots of free parking but needs a bit more light at night. Comfortable bed . Clean room but small bathroom.Good service - nice people with smiling faces , very helpful .The best Breakfast Ive had in a long time .Great breakfast infact .

    « It's ok »

    I will start off with positives, the breakfast was great. A very large variety and the lady that is in charge of the breakfast is great. The room was clean. We stayed in room 120, I would suggest avoiding this room for several reasons. The door sticks really bad, almost hurt my wrist trying to get the door open and the cleaning staff are aware of the issue. There is one outlet near the bed and the way that it is situated an apple charging cord does not fit. The only outlet near the desk is in the wall. My main issue with the room is that the cleaning crew set up a base just outside the room and start talking at 8:20 in the morning. If you get up before that then it's not an issue. Josh seems to be the foreman of the cleaning crew, and he comes around 8:30 and gives them their instructions, obviously loud enough that we heard it in the room.

    « Best Western at New Baltimore »

    Great place to stay! Affordable, clean and quality service. We stay here at least once a year when we visit the area see the fall foliage. We always have a pleasant experience, the staff is friendly and courteous and the accommodations suit our needs.

    « Nice Spot »

    I thought this hotel to be very neat and clean. Also, it had pretty much all we needed to make the trip up for a family wedding a great experience. Loved the shuttle to and from the wedding party! THe pool looked inviting even though I didn't have much time to swim. The exercise room had some really nice dumbells, which were ergonomically designed. Not a big room, but had the necessary machines to satisfy aerobic as well as resistance training.

  • 4
    « Nice »

    We booked a different hotel stood one night hated went to this one and loved it. Friendly staff clean rooms plenty of parking. Comfortable beds nice bathroom free coffee. Would definitely stay again. Located right off the highway.

    « Pet friendly »

    Pet friendly means your room will be on the back and side of the building. Easy access to outside through a side door. Hotel has a washer and dryer for guests. It does cost money. Breakfast is typical hotel food. Since I eat tea and toast, it is fine for me.

    « Gets the job done »

    The hotel was clean, and there was a free breakfast. I really can't complain. I came into town for a wedding, and this hotel is where I was staying. The staff was extremely helpful, and I would 100% stay again. It was relaxing.

    « Barbara made our stay delightful »

    We come up from Long Island to do work in Saugerties but with the the horse shows we needed a place for cheap to stay a couple of days! We actually booked twice under the name of Jeff Williams! Our decision to stay at your hotel again was mostly because of the kind and sweetheart of a person Barbara that you have in the dining area in the morning for breakfast!! Her hospitality and kindness and level of professionalism is truly that of an expert is hospitality! She was so kind helpful and genuine she was the sole reason we decided to visit your establishment again! She is definitely an asset to your company and is held in high regards as a true professional in costumer service in my opinion!!! Sincerely Philip Wunderlich

    « Don't stay for Breakfast »

    I have stayed here for a few nights now and the breakfast team has completely turned me off. My wife's eggs literally had a 12 inch blonde hair in them. The next day I went back to give it a second shot, and there sausage was kept warm at 69 degrees. That is below sub par. When asked Ryan told me, "We don't cook the food, US Food does." Wow Ryan, your an idiot. You are responsible for serving the food. Sorry BW, but you seriously screwed up with this team. We will be letting the health department know. This is unsafe.

    « Good value »

    Recent stay at BW New Baltimore, 3 rooms, all very clean, friendly housekeeping staff, breakfast room staffer, Barbara, was very informative, cheerful and lots of fun. Everyone did what they could to accommodate us during our stay.

    « Great »

    Ryan at front desk is amazing. He want his way to help me he was knowledgeable about the area and was a plus to my stay. This guy deserves a raise. I witnessed him helping other people with a great attitude and it seem like it was genuine. It's hard to find great help today so Best Western you have a wonderful help her there and employee

    « Good location, very clean, good value »

    Very clean, good location right off thruway, easy to find, great value, staff friendly and helpful. Minor caveat, no elevator so request first floor room if stairs a problem for you. Plenty of parking, breakfast is included (treat yourself to blueberry muffins and Fruit Loops!). Coffee nice and hot, plenty of hot water in the showers. Good spot for both business and pleasure stays.

    « All right place »

    Good for a stop on the way to Canada or further north. Not much to do in the area. The rooms are clean and well-supplied. Be careful at check-out. I traveled with a friend who submitted his credit card for his room, and I submitted my credit card for mine. Both rooms were charged to me, leaving me to pay for both because I felt cheap to ask my friend to cover. The clerk seemed never to be paying much attention to anything.

    « Dirty and buggy »

    Reserved two rooms months ahead, requested them near each other. We were family traveling for a wedding. One room was on second floor other on first floor -as far apart as could be. Reserved rooms later on from other wedding goers got closer rooms than us. Was going to ignore this fact but one room was dusty and smelly (moldy musty). The icing on the cake was first floor room had tons of Ants. Now out suitcase & pocketbook (designer bag) has ants crawling it it/them. Stay at holiday Inn next door instead.

  • 5
    « Great Place to Stay! »

    The staff really sets this property apart - they really make the effort to see that everything is just right to make your stay the best possible experience it can be!! The rooms are comfortable and the amenities of a refrigerator, microwave, coffeemaker and free WIFI that actually works makes this property a great travel alternative!

    « Camp Visit »

    Stayed here overnight before visiting our kids at summer camp. Nice, clean, comfortable room - friendly staff - good breakfast. Just a good, solid experience. I enjoyed the indoor pool in the morning, too.

    « Comfortable and well priced »

    Had a meeting in Saugerties, NY. This was the best rated and least expensive in the area. Room was comfortable and large. Staff was friendly and responsive. Would recommend this hotel if you need to be in the area

    « Great Service, Value Incl Free Breakfast »

    Great service from all staff as well as a nice hotel and great value for our (5 Couples) mini reunion. Second time we have stayed at this Hotel and enjoyed it each time. Looking forward to doing it again next year.

    « my stay »

    The BestWestern @ New Baltimore is convenient & clean that is easily accessed from Thruway. Staff is polite and very helpful. Breakfast is simple, but just what you need for a quick getaway in the morning.

    « Best Western Does It Again »

    As always, Best Western provided me good service and a clean and comfortable room. The hotel staff were friendly and helpful. The hotel was conveniently located just off the freeway along my road trip. The WiFi worked well and the bed was comfortable. Over all, I was quite satisfied with the experience. It was everything I've come to expect from a Best Western.

    « more thought into room assignment would be helpful »

    The bed was small and an uncomfortable mattress. Also we were put directly across from the noisy vending area and other rooms were available. More thought could be put into room assignment . Early arrival should expect a better placement in my way of thinking. The gentlemen in the breakfast area needs more training.

    « Revised Rating after Speaking with Manager »

    After speaking with the manager, Norma, she refunded 1/2 my stay per my request. The hot water heater had stopped working and we were not able to take hot showers. I was upset because the management team was not available over the weekend. However I did receive a call back two days later. I am now satisfied. The hotel was an average upstate New York motel, but clean with a good breakfast. I boosted the rating because they were easy to deal with once they called me back.

    « Not Worth the Money »

    This stay reminded me of why I normally do not stay at a Best Western. Toxic smell upon entering lobby; not very clean; rude staff. Never again. Do yourself a favor and stay elsewhere if you have to stay along the NYS Throughway.

    « Close to thruway »

    Not knowing exact location but looking for hotel/motel close to thruway we booked by trip advisors recommendation. Hotel very clean,but no elevator and even though it is only a two story building inconvenient, if you need to lug a suitcase up two flights of stairs. Rooms noisy as you can hear the thruway. Breakfast as good as any of the chains. But it is very close to the thruway?No problem with any service and again one of the cleanest hotel/motel we have stayed at this trip.

  • 5
    « Huge rooms, Great service »

    Newly refurbished. Exceptionally quiet although right next to Thruway The staff is friendly, efficient and helpful. Rooms are huge and clean. Lots of dog walking space. Convenient to Thruway, a superb restaurant (Red's) and gas stations. A very comfortable place to stay.

    « Once Again a Very Enjoyable Stay »

    Actually I hated to leave.This hotel always goes beyond my expectations of excellence. It is so well run. Everything is immaculate. Staff is pleasant and professional. Very attentive to your needs. Pool was so refreshing and sparkling, just the right temperature . Coffee was hot and always available in the lobby. A free varied breakfast was offered and many folks chose the waffles. I preferred the scrambled eggs and sausage. I will be back again latter this month. Beautiful area. I love the Catskills!

    « Clean Average Motel »

    Located right off the New York Thruway this motel is aged but clean. There is a free breakfast in the morning (at least on weekends) and small indoor pool. The place is comfy and cozy with paper thin walls but for the price ($100 including tax) we would stay there again if we are in the area.

    « Dated hotel »

    This was 1 of 2 hotels in area I needed for great gran daughter's wedding. Several other family members were also staying here, so it was convenient. Hotel is dated & needs some modern upgrades. bathroom sink is in the room foyer with not enough sink space for all toiletries. Also when other people come into room, they see all your stuff. Beds were very comfy, parkway sounds can be distracting for some on back rooms. All in all, the stay was enjoyable.

    « Value »

    Nice folks. Speedy check-in. Clean room. Free parking, wi-fi, breakfast and pool. Simple hotel-style decor is very functional Good water pressure. Bedside reading lamps. Mini fridge and microwave. Coin laundry. Ice. Hair dryer in room -- why doesn't every hotel have one? Nothing missing here, plus the folks are helpful and friendly.

    « Wonderful stay »

    Had great stay at this hotel was very clean and great breakfast for a best western staff was very helpful. Was right off the highway. Very quite and spacious rooms Will surely stop by again when in the area. Price was really reasonable much better than what I pay when I stay in Albany NY.

    « Very enjoyable experience »

    We chose this Best Western because it is a pet friendly hotel. Our room was very spacious, the bed was extremely comfortable and the breakfast provided many different options. We recommend this location and would definitely stay here again.

    « Best Western New Baltimore »

    We always enjoy our stay here. Everyone is very helpful, friendly and willing to assist or help in any way. Rooms are large, the heated pool and hot tub area is divine. It's the most relaxing hotel stay we ever have and it's consistent.

    « Breakfast »

    The breakfast was not good this last stay. No employee to care for the area and the tables were messy. The food was not good. I feel that it was poor quality. I would stay there I again but I wouldn't eat the free breakfast.

    « Impressed »

    I was impressed from start to finish with my stay here on this trip.... Big room, at a good price, and great staff made this stay an all around 10!! Even the gym was nice... more wights and items than most hotels Ive stayed at..... I,ll definitely stay here again when in the area... Thanks much....

  • 3
    « Well it is clean and quiet. »

    Do you ever walk into a place and wish you were staying somewhere else? My introduction to this property was being almost run over by a desk clerk barreling through the front door chasing a guest! Later as I brought my bags though the lobby that same clerk was arguing loudly with a guest on the telephone. The property is older, but it has been kept up and is clean. The room was small, but had a table for work as well as a microwave and refrigerator. Breakfast was adequate. It is right off the thruway and easy to find. There is a 24 hour gas station nearby and a great pizza place a couple of miles south on route 9.

    « Pre-Shopping Trip »

    Spent the night before heading out to a weekend shopping trip with 165 friends....yes, was Gina's 15th Annual PA Shopping was close to the bus garage, exceptionally clean and was a great choice for our overnight stay. We plan to do the same next year! :)

    « Pleasant Staff and Clean »

    We're able to check in a little early on a Saturday afternoon. Easy access from RT 87, Lobby was nice and clean. Room was standard hotel amenities with desk and 1 reclining rocker chair bed was a queen, but room was large enough to have accommodated a king which would have made the stay nicer. Room and bath were clean. Was fine for a one night stay for going to a wedding.

    « Nothing fancy but clean, great staff, warm pool and decent breakfast »

    We visited the area for the Hudson Valley Garlic Festival this weekend and spent the night at this hotel. The room was clean and comfortable and the staff went above and beyond to make sure we had everything we needed. Cannot say enough about their attentiveness, they anticipated we would need extra towels for our family before we had to ask and brought a cot to our room before we arrived at the door. The pool was warm and clear and the hot tub was great at the end of a day spent walking the fair. The showers have fantastic water pressure! Thank you for a comfortable, pleasant stay!

    « Business Holiday »

    On a recent business trip we extended our stay after business to take in some area attractions. Best Western offered a deal to extend our vacation making it an easy choice! It was well located to several interesting area activities.

    « Friendly and Helpful Staff »

    The staff was very friendly and helpful. The room was well kept and clean as a whistle. The bed was very comfotable. The location is perfect being just off the NYS Thruway. If I'm in the area I would definitely book at this Best Western again.

    « Could do better »

    I stayed here for two nights for a wedding. Having read the other reviews, we inspected our hotel room upon arrival. Although it was a non-smoking room, we could smell smoke as soon as we walked in. Also, the mini-fridge still had food in it from the previous guest. The hot water continuously went in and out. The only positive was the staff. They were really helpful and were quick to get you anything you need. As soon as we told the gentlemen at the front desk that the room smelled of smoke, he came up with a spray to cleanse the room and also a machine. The gentleman working the kitchen was really nice and attentive. Breakfast was decent - I stuck with the waffle maker and yogurt based on the previous reviews. I also think that I may have been allergic to the products used on the bed sheets and/or towels because, by the end of my stay, I ended up breaking out and I am not someone who is prone to break outs. Unfortunately, I wouldn't stay here again and can't recommend it.


Getting to the hotel ...

All directions
·From: Interstate 87. Take the New York State Thruway Exit 21B, left at light, go 0. 25 miles south, turn left, follow to the Best Western New Baltimore Inn.